Mavis Discount Tire Reviews

I always come here for service. They greet me quickly, answer my service questions, and get to my vehicle as fast as they're able. The work gets done accurately and I'm on my way.

All great, terrific hours, open Sunday's is huge. Helpful staff always call when car is ready. Took appointment over phone. Called up with follow-up information. Put sticker on top left side of windshield with updated miles. Also, staff able to turn off oil change reminder on the dashboard.

I came in needing a brake light changed and had a tire leaking air every couple of weeks. They fixed both problems quickly and at a very good price. Everyone was very friendly and helpful and I would definitely recommend. The only thing I need changed is the spelling of my name...Thank you!

I had to replace two tires that were ruined as a result of potholes. In addition, my car needed a wheel alignment. The staff were professional, courteous, and the price was great! I would highly recommend this business.

** and ** take a very good care of my minivan and me.

I have a habit of keeping cars until they are about 200,000 miles and I have been burned with unneeded repairs. But not with Mavis Tire. They are great and have given me top and timely service and have never tried to bamboozle me even though I am non-mechanical. I feel safe driving older cars knowing they are on top of whatever needs to be done.

** was very professional and courteous! They repaired my flat while I waited and put the spare back in it's place.

Great service. Good prices. Happy camper. Had tires rotation, wheel alignment.

The manager ** is a great asset to the Mavis Corporation. Working with customers can sometimes be annoying and I was probably one of those people. ** was very kind, patient and always attentive to me despite my lack of knowledge when buying tires. He gave great advice and helped choose the correct tire. He didn't try to oversell, which is always a concern of mine when going into these types of places. I felt comfortable, never pressured while at the store. Thank you ** for everything you and your team did for me! Camillus, NY Location.

They're kind quick and courteous.

Fast service and friendly attitude.

Very professional service. Quality tires, rotors, and struts installed. Also computer diagnostics far more affordable than any dealer!!!

Fair and honest, very competitive. I could have saved a few $, but I like going some place where I can trust the folks working on my vehicles. They're not pushy and inform me of worn parts, with % of wear and give positive recommendations. I can almost always get service same day I call and of not scheduling an appointment is easy. Any work I've had done has also taken less time that I figured. I drive at least a hundred miles a day and I'm hard on my vehicles. I like how easy Mavis is to deal with.

Oil changes - Very good service.

These guys are the best, from the front end to the mechanics.

Very happy with service.

Dismount snow tires - Wonderful service, friendly and helpful staff, good price and timely service.

Tire Service - As always, exceptional!

They should adjust their customer service starting with front desk. Their goal is to write you up, and put you on a waiting line. Then, you just waste your time waiting in the line and see new customers getting helped even when they showed up after 45 min of you waiting to get your car in. You must have a whole entire day to get service. After 45 min of waiting I asked how much longer to start the car, the answer "You are next." Actually, next was a car that came within 10 min. Too much waiting for these people that don't care about you. They believe you have an entire day to wait at their discretion. SHAME!

I'd recommend Mavis Tires to friends, neighbors and family. They were courteous during my visit there and they were quick at getting my car in and out and having me back on the road in a decent amount of time. Their prices are fair and competitive.

** was very helpful with getting only most important things done first and made my money stretch. I feel very taken care of instead of being taken for.

Four wheel alignment and tire rotation. The work was done promptly and efficiently. I would recommend Mavis to my friends and neighbors.

Great customer service. A short wait and they didn't try to tell me I needed something that I didn't. I had an appointment and they took me right away. Very courteous.

Once again my experience at your Mavis location was a good one. Repairs to be done were explained in detail and done in a timely manner. Thanks again Mavis. You are #1 in my book.

I have been going to Mavis for years. They are very professional and courteous. As for service, I rarely have an issue. If an issue does arise, then they are very prompt to resolve it.

They are always very professional and considerate of my time. They do a good job and their prices are fair.

Quick assessment, reasonable prices, great technicians.

I use the Mavis in Cortland and they have always treated me very good. They fixed my car and were actually very fair in the pricing and have always done a great job on the car.

The staff was friendly. The time in which it took was very good. I would recommend here to other people.

I was treated very well by the staff. They explained everything very well and I would recommend them to other people. Thank you.

Great customer service. All employees were helpful and knowledgeable. I would definitely recommend this location (Mavis 117) to everyone. I will be coming back for all my service.

Great service..

Professional, personable attentive. Makes you as if they really do want to serve you and have you as a customer. Refreshing!

Mavis Tire - Riverside, CT. Service at Mavis is terrific. I have dealt with **, the manager, for some time and he is excellent. He is knowledgeable, very customer focus, is a pleasure to work with and has a "can do" attitude. I highly recommend Mavis Tire and specifically, **, the manager.

I just purchased four tires from Mavis for my 12-year-old Sonata. I tried Sears first but they only had 3 brands to choose. This was my first purchase at Mavis but my sister was happy with their work. So they had a wide selection of brands, and a couple of specials. I got Cooper tires with a rebate of $60. The job was done quickly, considering how many customers were there. The sales advisor was polite and explained things clearly. No bait and switch, no pressure to buy higher priced tires than I needed. I will certainly buy here again, and tell friends to go to Mavis also.

I experienced a flat tire midway through a long trip on a Sunday afternoon in the middle of nowhere. Scranton, PA was the closest city so I searched online for tires and found the Mavis ad. I called Mavis and the Manager ** found me a tire. He also reassured me that he would keep the shop open till I arrived (I was still approx. 40 miles away). When I arrived the service was prompt and friendly. ** kept the shop open past their usual closing time to mount a new tire on my car. Thanks to them I was able to complete my trip as planned. I would rate my experience as outstanding!

Thank you for your quick inspection and getting me out at a reasonable amount of time.

This was the second time I went to Mavis for help. They were very accommodating and took care of my situation immediately. They are my go-to store for tires.

Well today I called up mavis tire about their price buster cause I found tires cheaper than what they were asking. I found starfire rs c2.0 205 55 r 16 for $56.71 free shipping from pep boys online. Mavis is asking $127.00 carry out, no installing. They say the best they can do is $79.99. I ask him “why that is” and he said that is all he is authorized to do and it says CLEARLY they will beat any price. I said to the guy on the phone “well that’s false advertisement” and he says “I know”. Their own employee says he knows it’s false advertisement. It fits all their requirements for the policy. So now I’m waiting for a call from higher up. Not to mention most I see them tires for online is $78.00 and they charging $127 so how is that buy 3 get one free when they charging you $50 to $75 more than anywhere else cause what they overcharge you for the 3 is just like paying for the 4th if not more for it?

I had a great experience at this location. The manager ** couldn't of been any more polite. I understand they were very busy that day but overall great experience.

Needed to get a tire changed, they were quick and efficient. Would definitely go back and recommend to family and friends.

I was very satisfy with the help and ** was amazing with making understand the work that my car needed!!!

Excellent customer service.

All of the people seemed very knowledgeable and courteous. I would highly recommend this store.

Never had a problem in about 5 years, these guys always go 100% for me and my family.

Went to Mavis for Brake Service, they were efficient and helpful, the only thing I would recommend is that they itemize their repair estimate.

I will have to say ** was very thorough in my repairs that I had done, the mechanic took the time to explain my noise, road tested it with me so I could tell him exact noise, repairs done and extremely satisfied.

** and his staff are always giving me and my family great service.

I was out with my family shopping when we decided we should not push our luck with the brakes any further. We pulled in to Mavis without an appointment. They took us right away, diagnosed the issue, had parts in stock and had us out of there in under an hour. They made mention of other possible repairs without the hard sell. A great experience!

Bought a "new" car, it has had only 413 miles on it... On my way to the "market", then front tire was getting low... "Mavis" tires center is on route nine... stopped by to tell them my problem. They have looked at the tire, and have notified me, that it can "not" be fixed, the "hole" is too big... So, I have asked for a "new" tire, the gentleman has mentioned that they have one in "stock"... It was put on, then I was sent on my way... Couldn't of done any better service... polite, friendly, and awesome courtesy service...

I was very skeptical the 1st time I went to Mavis. I figured being a woman I would get ripped off again. But to my surprise I wasn't. I was very happy with the service there. I also bought snow tires and summer tires and was very very pleased, I will do business with them again.

Mavis Newbergh NY. At first I thought all the employees had stocks with Pirelli. But I realized that they were actually all selling me a great tires! From the sales lady to the workers in the back. Great service. Great team.

You guy have the best service w/ short wait time. All employee very friendly. The Mechanics makes your car well check before they give back to you them shaker you in have at good that my place do business. Thank you.

The employees were very friendly. They helped me choose the right tires for my style of driving. I am very satisfied with my purchase. And it was a pleasant experience. I will come back to this facility.

The service was provided in the time given at the start. It was done efficiently and everyone was polite and friendly.

** and his staff were very accommodating and professional. I always enjoy having my work done there. I can always trust that ** will see that the job is done right!

The service was excellent. They delivered on what they said they would do At the price I was quoted. I would definitely recommend them and will be back to have my shocks and bushings replace.

Great tires and excellent service. Would recommend to anyone looking for aggressive tires. Mavis tire was more than accommodating and even beat Internet pricing. Went back the next day and bought another set for another jeep.

Mechanic described the necessary repairs and answered questions. Work was completed sooner than expected.

They were helpful and respectful. They were able to get the job done in a reasonable amount of time and at a fair price. I would definitely recommend this garage and I will be doing future business there.

Replace Front Tires - The experience was great, just like I expected.

I purchased four new tires for my vehicle. The receptionist was extremely, and pleasant to deal with. He gave me different options, and answered all of my questions. The job was completed in the time stated. In fact they finished ten minutes early.

I would like to commend you on your employees at the Troy Rd location, where I go for service. I had called and spoke with ** about getting my grandsons tire repaired. He took his time to explain to me that he had to order the specific tire needed and that they would have it the next day. He gave me a price quote for the service so that there would be no surprises when we went for the repair. I am a senior citizen and ** took his time to explain everything to me. He was very courteous and spoke in a polite manner. I had called the next day to verify that the tire was received and when I spoke with ** he stated that "When It was CONVENIENT for me to come in" they would take care of the repair...

Went in for 4 tires and they found that the adjustment arm needs replacing… They tried to get one but being a Sunday, no luck. They showed they cared and took the time to show me the problem and why it is needed asap. They were all very nice and friendly. Enjoyed going there.

I recently visited the Mavis in Florida, NY to have my wheel studs fixed. I would just like to say the customer service displayed by service tech ** was terrific. During the service, ** communication to me about potential hazards was very descriptive and placed in laymen terms for a non-mechanically inclined person like myself. He was always smiling and happy to answer my questions. There are 2 Mavis centers that would have been more convenient for me in the Middletown area but the 20-min. drive was well worth it. I will be visiting your Florida, NY store for all my repair needs. A++++ store.

The team at Mavis located in Middletown, Orange County is an amazing team! They are VERY friendly and offer amazing prices and you could always expect a "Thank you and please come back" and much more... (which is very warming and comforting). The team at Mavis gets all done in an ample time and makes sure you leave with a smile on your face and auto-satisfaction.

I went to Mavis Discount Tire located in Union NJ on Thursday 3/26/15 to have the four V rated placed on vehicles. The service manager informed me that I needed new struts and both right and left axle replaced. Technician was unable to complete entire service on same day because he stated he needed a special tool to remove existing left axle. I agreed to return so he could finish the task. I returned Saturday 8:30am, one of 1st customer to arrive. I ask how much longer at 11:45 until completion. Service manager stated they needed about 1 more hour. I did not leave until 6:15pm.

Technician is into his trade.

** did a fabulous job. Friendly, polite, and knows his stuff...

Experience was great as usual.

For sometime now I make it a point to go to Mavis in Valley Stream because of their professionalism. Managers ** and ** make you feel right at home when you are there. The mechanics are also great and do an excellent job. I highly recommend this facility to my family and friends. Thanks Valley Stream Staff.

I had an excellent experience at Mavis Discount Tires. ** took his time in explaining the process. He went outside the shop to look at my tires. He gave me a recommendation after careful evaluation on my tires. I respect his professionalism and mannerisms. Great place to visit. I will recommend Mavis Discount Tires to all my friends and family.

The car needed to pass its annual New York State Inspection. I brought the car in and they were able to schedule and perform the inspection with great efficiency. Additionally, my receipt identified future maintenance items that I will need to keep an eye on.

I was pleasantly surprised when the Manager came out to talk to me and told me he would price match another retailer. He was very pleasant and knowledgeable about the product as well. Thanks to **. Goodyear Wrangler SR-As. I would definitely return to this store.

** is an excellent host. He is knowledgeable, helpful and accommodating. It is always a pleasure visiting your business.

Wheel Alignment - Service people were courteous, job was done pretty quickly, and the price seemed very fair. Work was done at Mavis Discount Tires in West Haverstraw, NY.

Manager ** was very pleasant, respectful and didn't try to sell me anything else. The job was done within what I thought was a reasonable time period. Very pleased with my experience overall.

I was amazed! Very friendly staff, courteous, knowledgeable and informative. They got me right in and performed the work and showed me and explained to me what needed to be done. First time and definitely not the last going to Mavis.

Great service. Polite, helpful and great job.

I walked into Mavis in Ithaca, NY and I automatically felt welcomed! I did not wait long for my car and the tires were pretty inexpensive. ** had informed me that I would need new tie rods, he did not just tell me I needed them. He actually showed me. I really liked that he did that because it made it seem like he was not just trying to make extra money. He was actually concerned about the car. I really enjoyed my experience here.

All the employees were very nice. ** the manager was friendly and kept me updated on the progress. I called and they took the car right in. I look for good people when it comes to the businesses I trust and I can definitely say I will be returning there for future repairs or maintenance.

Tire purchase mounting of tires was quick & professional. They also performed a wheel alignment. The inspection unfortunately failed. Another appointment was scheduled & passed. Overall visit @ Mavis in Wappingers NY was friendly, respectful, courteous. I would highly recommend that Mavis to anyone.

Repair/inspection - They did a great job diagnosing then saving time and money.

I just moved to area. Need a good place for my automotive needs. I got great tires for my truck and trailer all heavy duty. They were professional and pleasant to be there. The wait was not long and the job done right. I'm a repeat customer and will only go there.

Good job on buying tires. Friendly service in good time frame.

Excellent staff at the Deer Park location. The manager ** is very knowledgeable and works hard to make people happy.

You guys are the the best with prices, quick services.

Very courteous, clean, helpful, fast and, informative and fair price.

I've always had good outcome dealing with Mavis/Cole Muffler (for over 35 years). Honest, Professional and Fair. Prices are always very reasonable and they do not try to do unnecessary work on my car(s). I always recommend this Business to family and friends.

The staff at Cole Muffler/Mavis were very helpful. They addressed me by my name and made sure I knew what they were going to do to repair my car. Very timely manner.

Tarrytown Mavis is the best... Quality mechanics, courteous, knowledgeable, professionals. Couldn't be happier... 5 *****...

Had oil change and free tire rotation. Was in and out less than 1 hour.

The staff was helpful, courteous, and accommodating. I watched the process and it was quick and obviously performed by a professional. I would recommend Mavis in Latham NY to anyone based on this experience.

Though the time expended was high, so was the quality of the service including the re-installation of the spare doughnut in the trunk.

Installation of tire - Work was excellent!

I'm happy with my experience.

After calling ahead for an oil change, I was told I could drop my SUV off and they would contact me when it was completed. I arrived at the shop at approximately the same time as two other customers. After waiting about 5 minutes, someone did come over to the counter. He helped the gentleman in front of me, and asked what the woman behind me needed and then just walked away. He continued to mill about but never addressed me. No, "Sorry sir, can you wait a moment" or "I'll be right with you". I've never seen the attendant before so I can't imagine why he might have a problem with me on a personal level. The whole thing was bizarre. I ended up just having to leave.

Another smooth and easy time at this Mavis shop - the guys are great, car was done fast and for a good price! I had no issues here, everything was fine!!

Been to this store several times so I know what to expect. They are knowledgeable and the work is professional. The wait time was reasonable and exactly what they said it would be.

Always explains all work needed done and is very prompt on getting it done right and fast.

I have been to other tire places and they couldn't find the problem with my vibrations on my car. After a tech looked it over diagnosed it repaired it and the vibrations have stopped finally.

Having just bought 4 new tires and with them the tire pressure upgrade kit for the pressure gauges in each of the four tires, I drove out of Mavis and the low pressure light on the dash was still on. Back into the office to explain to the people what had happened and was told to use the air pump outside the store to put air in the low tire. I asked if they had a pressure gauge I could borrow and was told they don't have one (a tire store without a air pressure gauge, yeah right!!). After a couple of tries, the Worker who put the tires on the car told me to pull over by the car bay door and he helped me out by putting in the proper amount of air in the low tire. I thanked him and drove off. If Mavis wasn't so rushed, maybe this wouldn't have happened. I did get a good price on the tires so it was just a small problem that was fixed.

I liked the service...It was quick (walk in), friendly and professional. A lot of similar companies have the reputation to "rip off" customers by adding unnecessary services, e.g. changing brake pads that are still good, etc. Definitely not the case with Mavis -- people are honest and professional. I compared prices with others on the internet. Mavis beats or matches them all, but more important to me was the good and trustful service. In 40,000 miles -- I come back! And no -- I am not paid to write this...

As always, another happy experience with Mavis. I am the 2nd generation in my family to use Mavis and now the third generation will soon be following.

Seems to have been a little disconnect between service on phone and in person. Set up an order with someone from a location that I didn't wind up visiting for the service. That being the case, when I walked in, those taking care of me were confused as to its terms. However, the manager made sure I was given everything I'd been promised at the advertised prices. He went out of his way to make sure I was happy with the overall service experience. I would definitely recommend!

** and his crew are awesome and really show customer service and were very helpful.

I would definitely recommend them. They are super great: reasonably priced, pretty quick, and really trustworthy.

Brought 4 tires to Fishkill NY Mavis to be mounted and balanced, oil change and alignment on Sunday afternoon. Alignment machine down so told me I have to come back. They finished my car. I pay come to find out oil change wasn't done. Monday morning I drive to work (50 mile commute on 2 highways). I hear strange sound from driver’s side rear tire. I get off highway and look at the tires, all seems ok. I start my drive again and 3 minutes into it I lose control of my car, finally get it to stop and rear tire flies off my car! Brake drum on the ground near where the tire was. Spoke with customer service 3 times at corporate and they had another place tow and fix. They returned my car with 1 less lug nut on the same tire they had to repair! Now I can't seem to get anyone on the phone at corporate to further discuss this matter!

I called Mavis and 2 other companies to get prices on 4 tires for a 2003 Toyota. I spoke with ** at the 1-800 number. He gave me a price of $89/tire for their most recommended off brand tire. I explained I don't buy off brands. He gave me a price for 2 Cooper tires, one with a 60,000 mi rating and one with a 80,000 mi rating. I opted for the COOPER tires with a 60,000 mi rating. Upon installation I find that they charged me twice for mounting and balance, so after some haggling they took $40 off to cover the balancing. When I looked at the tires they don't say COOPER anywhere. It says Starfire. Starfire is a brand owned by COOPER but not COOPER tires! After bringing this to their attention they said they would remove them and install real COOPER tires for $14/tire and $10/tire to balance them.

Six tires were purchased in May of 2014 along with an alignment. First I was told they cannot align my truck because it is too long. I contacted their corporate office and was assured they can do the alignment. The truck was aligned the next day. The truck pulled to the right and the steering wheel was crooked. It was aligned again. It was slowly pulling to the right and the wheel was straight so I let it go for about 6 months. I was then charged for another alignment. After looking over my truck this week (ten months later) I find I am in need of front tires due to low tread on the front tires only especially on the outside. The rear tires (where all the weight is) are in like new condition. Mavis refuses to acknowledge fault and want me to purchase new tires from them and another alignment. Go to Sears! Go to the local garage! You may pay more for the tires but you will not be dealing with kids that are incompetent.

I took my Nissan frontier to Mavis in Greenwich for new tire. When I pick up next day I coming back for air and in my dashboard light is on. I realize my spare is missing. Since that cops came in - nothing happened. I still wait for answer. They give me wrong RIMS light still on. That's not only rims, my rims have sensor - came from the factory. They call me liar. I never have five rims the same - if you can help me thank you.

When I got my flat tire today; not knowing how I got a flat, but knowing it was flat because I heard it start to bump a lot and when I stopped, it looked melted - the tire that is. To my brief consolation, I saw the Mavis Discount Tire around the corner, where I stopped just on the inside of the parking lot so I wouldn't screw my rim or tire up anymore than I thought it was by driving it more. I run in and I see TIM, the guy who is in charge of helping fix tires at the Mavis Discount Tire center by Colonie Mall. He looked at me like I just tried to hit him, which I didn't - I was looking for help at a tire store for my flat! Right easy and told me he couldn't look at it until I drove it - not even a couple meters away from where he wanted to see the tire. At my distress about the rim and tire, he said it was okay to drive it that far, so I did. Then he goes outside and tells me it will be $115 and it'll be 3 hours until he could fix it.

I went to the store in Centereach, NY had a power steering pump put in on 12/18/09, worked for 8 months. Went back they put another one in, worked for 4 years. Had to have it replaced and come to find out that there was a slice in the hose that was clamped (no clamp should be there). Slice eventually became longer and fluid was leaking out to the point that the steering pump broke again. I knew mechanics stated that it was very shitty work and corners were cut. I don't know much about cars but I think a steering pump should last longer than 4 years. I will never go back there again.

For the Taylor PA store - In 08/13 I bought tires tire warranty and had PA inspection done. No problems - good service. Went back in 08/2014 and asked them to rotate tires and do inspection. So they told me I needed shocks and control arm and brakes. Oil leak fixed and wouldn't rotate tires. They charged me for the inspection. So I didn't have the work done. It seemed odd that I needed all that since I don't drive the car much and probably only added 12000 mi to the car.

After brand-new tires were put on my BMW, all four rims were destroyed. The manager was obnoxiously rude and out of control with his words used and extremely unprofessional. I can't even begin to explain how unprofessional. I took him to court and explained my situation to the judge. After hearing both sides he decided in my favor. I called the manager to ask when I could expect my payment from the judgment and he advised me to start the collection process as they are refusing to pay! Unreal.

First time using Mavis Parsippany store saw Jeremy after I called they took me promptly at 8am. Happy they used All Wagner parts. Anyway, was like a NASCAR service - kudos to this team. Great service and they honored the price quoted which was 100 less than other quotes I got. Was back on road by 9:15 still amazed. Check them out. Thanks again guys!

Went for the 59.99 rear brake service. One guy sets it up then manager says I need rotors at 60 each. I say I only need pads. He says he can't just put pads. "YOU need rotors." I say no thanks. They bring car out. Rear wheel is locking up. They didn't put the caliper bolt on. They sabotaged my car and life. Had it done at 106 st tire place for 65.00 with no rotors. Found out from installer missing BOLT.

I went to Mavis for 4 tires and an oil change. Initially things were ok. As my car was being worked on by a young man, I see the manager Heath begin to scream at and degrade the young man. And he was doing just fine. And this continued the entire time I was there. Then the manager was smoking in the shop. How unprofessional!!! The young man was the only one without a name patch so he must be new. For anybody with family values I don’t recommend this place. They need to learn how to treat their employees with respect.

Reference: Warwick, NY Mavis Manager Allen. Incompetent, lacking basic customer service skills. We arrived for 11:30 appt. and were told car won't be in for 3 hours. This is our 3rd time using Warwick store. 4 hour wait on 1st visit, 2 hour wait on our 2nd visit plus Allen overcharged my daughter upon arrival and after my husband received a quote over the phone for less. Today they were 3 hours behind. No courtesy call when they realized they were running behind. I asked Allen why and he blamed the guy working for him. The customer who came in at 8:30 left at 12:00! Allen brought our car in as soon as I asked why we hadn't received a call. I told him I would be reporting this to corporate headquarters because customer service isn't all about me; but about EVERY customer.

My husband took my 2007 Kia Ronda in as it was making a noise, we always use the the Rensselaer NY store. Have done business there for years. This morning they are stating there was a defect in the braking pad they had put on our car. This caused a chunk to pop out and caused damage to the Rotors also. They are charging me for the replacement of the rotors even though it was the defective part that caused the damage. Not happy and they know it!!!

I recently had an appointment at the Jamaica Mavis location. I made my appointment on Wednesday January 14th for Saturday the 17th. A Mavis employee called me to confirm that Wednesday and then called me on Thursday to let me know that my tires would be there by 1 pm. On Friday, an employee called me to see if I still wanted the tires and I stated to him that my appointment is on Saturday. He confirms it, hangs up, and then calls me back to let me know my tires won't be in until after 1 pm even though my appointment is scheduled for 9:30 AM.

Damaged over $4000 dollars worth of rims by bending them. Was told to call corporate for compensation after being told that the tire machine was the cause. Corporate informed me there was no way their machine could put out enough pressure to bend my rims and they wouldn't compensate me. Later on I found other people that went to the same store and had their rims bent, but they didn't have expensive rims so they were written a check for each damaged rim due to their machine and lack of experience. Also caught them taking it for a joy ride around town and was told that they never left the parking lot when I followed them around the neighborhood speeding.

Terrible job & service! Went in for a brake job. Told me I needed new brakes and rotors. After spending an extra $400.00 I didn't need to spend. It ended up being a $20.00 fix. That manager there Pat is a crook. You've been warned. To top it off called their customer service number and explained the situation. They sent me a $50 Voucher. That was a slap in the face. Very disappointed.

Mavis tire in Warwick N.Y. mounted and balance 4 new tires on my car. Then checked my alignment. The service man told me my alignments off. I told him to align my car as long as I received a "BEFORE" and "AFTER" diagnostic print out of my alignment. They aligned my car. The gentlemen who printed out the diagnostic somehow lost it between the alignment rack and the service counter. They told me that they can put the car back up and print out the "AFTER" but not the "BEFORE". Which provided me with no proof that the work actually needed to be done in the first place! This work cost me $80 and I have no proof but a stranger's word. Please IF YOU NEED AN ALIGNMENT, MAKE SURE YOU GET THE PAPER WORK!

Mavis Discount claims to match prices so I received a quote less than what they had a tire priced at. So they said they would match it. After they inspect my tire, Michelin tires said they would give me a 25% discount towards my new tire. Mavis Discount then said I had to pay their price plus wheel balancing and installation. The lying manager named Russell at the Utica ave store in Brooklyn did not honor their price match plus the 25% off. So I called Michelin and they sent me a check for the 25%. I returned to the store and the lying Russell became arrogant and loud and even called himself trying to threaten me little does he know. I strongly urge anyone stay away from Mavis Discount and do your business with tirerack.com. They have the best prices and they don't nickel and dime you. I was forced to give a rating of 1 star but my rating is zero.

Went for Car Inspection. Car passed inspection. I was told I would need brakes at some point. I advised them I had own mechanic. Left. Car started making horrible noises like front right tire was going to fall off. I returned, drove with mechanic, he said "you need brakes." I said it wasn't making this noise. Left, saw right Toyota lug/symbol missing, called. They hung up. Went back. They said they never took it off/laughed. Asked them to at least look. Rude, long wait, treated me poorly because I was a woman. I believe they did something to my car & refused to address it. Filed complaint with Corporate as well.

My daughter ordered two studded tires. Yesterday I brought the two tires to the Mavis store. I got there at 10:00 am, I returned at 12:30 and the tires were not ready. I went to get something to eat and went back at 2:00 pm. Tires still not ready. I went home. Got a message from my daughter at 2:20 that the tires were ready. Why they would call my daughter when I left my cell # is beyond me. The manager could not even give me a ballpark time when I asked before I went to lunch. So it took 4.25 hours to get 2 tires mounted and balanced and I took the tires off the car. If I would have brought the car in and needed 4 tires and they had to take the tires off and put them on.... would it take a day and a half???

I used Mavis Tire once before and was very satisfied, hence the reason for being a returning customer. BIG MISTAKE!!! Made a appointment with Mavis on Hempstead turnpike in Bethpage ny. Was told that my tire were in. When I got there, there were no tires. Adrian (who told me he was the manager) was a clueless jerk. After 4 hour and my car was still not done, Adrian had left for the day after telling me that my car would be ready. At this time, Ian took over and my car was ready an hour later. I would rate this establishment with a negative rating, customer service is horrible and prompt service is not even in their realm of thinking!!! Next time I will used house of tire down the block or Costco. At least they appreciate their customers.

WORST EXPERIENCE EVER!! I called first to make sure that they had a tire in stock that would work with my car. It all started out okay, I get there and they gave me a time estimate. Sounds fine. Until they used the air gun to try and loosen my wheel lock instead of using a breaker bar to loosen it first. They snapped my wheel lock key and embedded the key in the grooves of the wheel lock. So now the mechanic tried to chisel out the lock and damaged my rim. I spent 3.5 hours there for nothing. Even then I said no problem to Craig **, the manager on duty who told me he would replace my wheel locks and save me $10.00 for the tire. I declined and said that I would not come back to have work done there, and that I just wanted my wheel locks replace, he agreed.

206 Central Avenue Store along with the rest of the Mavis stores is honestly the worst service for the dollar ever seen. I'll say it once again, "You get what you pay for," for the most part the "Mechanics" or "Tire People" lol are taught when they arrive for work and any that are "Good" at their job don't stay long after watching what a joke this place has made the mechanic and tire industry. I guarantee 9 out of 10 brake jobs squeak or something is rubbing, tires are never balanced correctly, their motto is "Get them done and out, we will refix later". Well from what I've read they can't even get them out fast, so slow service and terrible performance, honestly do yourself a favor shop around check reviews and go there, a couple dollars more will be worth it in the return time for the "Mechanics" to refix, TRUE STORY!!!

Placed an online order on Mavis' website for two Michelin tires and scheduled an appointment for the next day. I left my vehicle at their shop in Latham, NY as scheduled only to receive a call two hours later saying they do not have the tires in stock. I agreed to have them install a different tire for the new price they gave me and I repeated twice this is the installed price. They charged me like $13.99 extra per tire for balancing. One transaction, two lies. I will not go back.

I have been a loyal customer for several years and always patient with the long wait while servicing. Yesterday's experience of 4 1/2 hours for 4 tires installed and balanced is absolutely not acceptable!!! Had just purchased 4 tires last year and only 23 thousands miles on them. One had blow out 3 months ago and all rest worn with proper rotation all year. Bad tires and gave me little credit and then sold me power steering flush. When I asked to see my prior records they sold me this in April!! Absolutely not needed and lady behind me same line used on her...."looks dirty". Bottom line, poor customer service and a bunch of crooked employees!

Be aware of the Rocky Point NY location. I went for a oil change got advised (non real mechanic) took my car and body damaged my car in both side. Didn't told me. I came within min show the manager (a liar) who said he got a cd showing the car with no damage and it will take care of it but then lie to corporate and now I got to go to court to get them to pay 5 month later. Horrible corporation. Go to Jiffy Lube. I have a better experience there and they vacuum and clean windows of course.

I ordered some snow tires and found them a little cheaper on another site. All I wanted was a price match or I was going to cancel the order. Mind you I'm calling about a price match the same day I put in the order online. I called and got bounced around to a few people who told me they "don't handle that" and finally was told Travis is the one I need to speak to. I left Travis a VM, again the same day I put in the order and received no return call. I call again early the next morning and got bounced around AGAIN and was told Travis is out for the week and is the only person in the whole company that can handle online orders which is unbelievable to me. I call fedex, cancel the shipment and have them send it back to Mavis. At this point it's about principle and the fact that I'm not subjecting my self any longer to working with a company that has no customer service standards. So I call back and ask to speak to someone who can help me with refunds. Guess what? I get bounced to two other people before I get to Adrian and what did I get from him? VM! Don't waste your time with this ** outfit, work with professionals at Tire Rack which is where I'm getting my tires from now on.

Ordered tires for my truck. Had them put on. Paid nearly $1000. 8 months later I went to a different place for a rotation, and discovered that the tires were not what I ordered, not what I paid for, and not right for the truck. Called Mavis who told me to come immediately so they could change them. Had to wait for the next day because I was working. Took it in as scheduled and left it all day. At the end of the day the corporate office called to tell me the store did not even have the right tires! The store was too chicken to call me themselves. The tires had to be ordered, and we waited for them. Never again will we use Mavis Cole. They lie, cheat, steal and jerk around their customers.

I purchased a set of snow tires and had them installed along with an alignment last winter. When I picked it up, I noticed that the steering wheel was not centered, but believing the technicians at Mavis were trained to do their job, thought it would be OK. Come spring I purchased a set of summer tires, and was told the passenger winter tire seemed to have broken belts and unusual wear making them unsuitable to use for another winter. Within a few months, the passenger summer tire was in the same condition as the previous tire. After having a new alignment done, the technicians at a different garage were alarmed at how badly the alignment was out. Altogether after purchasing 3 sets of tires, 2 alignments and 2 wheel bearings, I would not recommend using Mavis for alignments.

I bought a brand new set of tires in February. I rotate tires every 5,000 to 6,000 miles. I bought the truck brand new and got 60,000 miles on the tires. It came from factory. They were running a special and went in, got their top-of-line tire. Was told if I keep doing what I am doing, will get the same mileage on this set of tires. Boy was I wrong - got only 19,000 on two of the tires. Took it back to Front Street office in Binghamton, NY. Was told by the manager that tires were not rotated enough. But will do something for me. There something was $225.00 for two new tires. I asked, "How can two of the tires be in perfect shape and two look almost bald?" Manager looked at me and said, "Have no answer. I just became manager on Wednesday." I left and went to Firestone and got two new tires for about the same cost. Never go back to Mavis Tire again. Firestone guy told me hears stories like this all the time. Total rip off.

Bought a set of 4 tires after explaining my experience with Walmart's "special" tires. Mavis assured me that their tires were great. After the car rode like total crap the past 3 weeks (2003 Lincoln Town Car fully restored), I went back and got everything except customer service. Mgr said it was the car and not the tires. Then they said alignment. Then they said bent rims. Then they said some other problem. Then I asked if I could watch them balance the tires. They said no but I snuck into the shop anyway to find their BALANCING MACHINE axle shaft was bent and they were using the machine daily... I spoke to TWO GOODYEAR EXECUTIVES who both assured me that the Mavis tires are "special" manufactured for big box stores and clubs. Now I want these tires off the car and my money back. I doubt I will get it without a major hassle but I am going in there in the morning and I will accept nothing but a full refund so I can buy REAL tires from a REAL GOODYEAR DEALER. Bottom line: DO NOT DO BUSINESS WITH MAVIS OR YOU DESERVE WHAT YOU GET.

Made appointment to have four tires put on my daughters car. Left car and was called to be told I had a bad wheel bearing. I had just had both wheel bearings replaced a week ago! I tell them that and they question if it was the rear ones. No it was the front and I purchased the parts myself, so I know that! I now make appointment with mechanic that replaced the wheel bearings, fearing that one was faulty, more time. Guess what? Both bearings are fine! Mavis thought they would rip me off for another $400! Wont be taking any vehicle there again!

I am writing to inform you of the damage one of my chrome rims received after I took my car to a company store. The store/shop I visited is located at Pelham Bay Mavis, 4400 Boston Road, Bronx, NY 10475, facility#7116838. On Friday I went to the Pelham Bay Mavis office to purchase two new tires and a wheel alignment with wheel rotation. I ask the Desk Supervisor to also put on two rim covers I purchased because the rim covers were missing on two tires. I inspected my chrome rims before taking the car into the office and ensured the rims covers fit. There were no outstanding marks on the rims.

I TRIED to get 4 new tires for my car. I looked around the internet and saw that Cooper tires was running a promotion for $70 off 4 tires. By the time I saw this, there was only 1 day left for the promotion. I called Louis, I believe his name was, the MAVIS representative to see if it was possible to take advantage of this. He said, "No problem, our trucks deliver to the store daily" and he would have them there by morning. Morning came and no tires. Said they had to order 1 tire from 4 different stores. Oh well, there goes the rebate.

I had an muffler and tail pipe installed and the associates did not put the new mounting brackets in place. This caused my tail pipe to ride on the back axle and create a hole. The store is located in East Greenbush, New York. I was in the store for 2 1/2 hours and did not get a job that I paid for. This is totally unacceptable behavior for a company that boast about your customer service.

Took car to Mavis Newburgh for tires and an alignment. When I picked up me car it made a horrible screeching noise. Turned off car, called attendant over and he told me my motor mount was bad. Hmmmm, how did he know that? We opened the hood and he proceeded to show me. Well before he had a chance to hit the brake and accelerator, I told him to stop. My engine was leaning to one side. My motor mounts were not bad. They sheered right off the block. At that point another fellow came out to say he noticed the mounts were broken when he worked on the car. The engine could have fallen out right there in the parking lot if we drive it.

Selected a set of Tires at Mavis. It was implied that I had an appointment to get the tires mounted, etc. Showed up for the appointment and the guy looked at me like I was kidding. "We don't take appointments". I reminded him of our conversation the day before. He told me that I should go home and call every hour to see if a bay was available, then come in. His attitude was rude and cavalier. Needless to say, I left and bought the tires elsewhere. Ant Tire store will match their price. Get a quote from them and take it somewhere else.

Tire story only: I bought two tires this spring - cooper tires. Last week I went to get two more tires. I heard a tire noise on my way home. I returned the next day. They were busy so I returned the next day. I was told it was not a tire noise but that I needed a $230 repair because my tire would fall off. The next morning I brought it to my regular mechanic and he found inside wear (uneven) and a wobble in the wheel. A TIRE NOISE!

Beware, Mavis uses the cheapest parts available. They do not last!!! If you must use Mavis, I highly recommend you demand parts that are of the best quality and make them prove it. Anything to do with the suspension, brakes, rotors, shocks, springs, rocker arms and more... forget it!!! Also, be sure to purchase the highest grade quality tires. For me, instead, I found an independent mechanic I could trust... the most amazing thing... BETTER PRICE THAN MAVIS AND BETTER QUALITY PARTS!!!! MAVIS IS A TOTAL RIP OFF.

Called Mavis saying that my car had a squeak apparently coming from a wheel and asked "if it's cause was car's brakes, what would it cost to replace them"? They told me it would be about $110 for front brakes. Brought the car in and spoke to Eddie. I explained that I had an intermittent squeak, and would he check it out? Another employee, Bobbi, came out of the shop area and had me follow him to my car where he showed me that my rotor was blue, which he said, most likely meant that my rotor was warped therefore causing squeak. He further said I needed brake pads. I told him that the pads were replaced less than 15000 miles ago, and that BMW says pads should be good for 25000-30000 miles. I told him that the car stopped very well. Bobbi said that city miles wear out brakes quicker than estimated usage miles that dealer states. I believed him and had him replace rotor and brake pads (for slightly more than ($300)) assuming that he was talking about eliminating the squeak which was what I brought the car to them to start off.

Maybe it was my fault, I needed brakes, they advertise a special for $59.99, but do suggest getting rotors. My car had 35000 miles, the rotors were fine, the mechanic did say without new rotors they may squeak, boy do they squeak? I have since learned they must use cheap pads without new rotors and better pads if you buy new pads. I replaced the rotors with top of the line Centic and they still squeak, now need new pads. Just be warned, if you go to Mavis, buy the rotors, probably and extra $100, you will get an upgrade in pad. I won't go back.

Have gone to Mavis in Vails Gate, NY and had tires put in a year ago. Management at that time worked with me. Now new management in 2014 is very inflexible. They say "price match" but the tire I had a price for was a different speed rating. Actually, a more expensive tire was priced $20 less at Sears and Craig barked at me, "well, why didn't you just have them do it?" I explained I do not want a tire with a different rating than the others. So, Joe comes out and after a few minutes, the best he can offer is $8 off. So, basically their "price match" deal is a load of crap!!!! Avoid them at all costs if you can!!!!

After being satisfied with new tires from them about a month ago, I was informed I needed front struts. I had called the Vails Gate Store yesterday for a price quote on replacing front struts on a 01 Santa FE. Was told they have a special deal $159 for a pair installed. The alignment would be extra plus misc charges, ex would be brackets that would run about 150 a pair, etc. So I was looking at a $400 repair. I said great and make the appointment.

We had brake work done at Mavis in Albany NY. There was lots of jiggling noise.. We took it to dealership who said that Mavis put modified break pads on the car. I said what the heck is that? Dealership said that they altered the breaks to fit my car. Mavis sux. Never go. Manager is uncooperative and non apologetic. Never never never go.

On 04/05/2014 I purchased 4 new Michelin Defender tires from Facility #7107271 and also brakes and rotors to the sum of $936.53. I kept my old snow tires for future use because they have a lot of tread left on them. After getting home I saw on the receipt that I was charged a $10.00 WASTE TIRE FEE??? I kept the tires!!! WHERE IS THE WASTE??? After calling the customer service # they tell me that it is a NYS WASTE TIRE FEE?? Why does it not say a NYS TAX on the receipt? The block NEXT TO IT says sales tax??? TAX!!! Very Disappointed and MISLED!!

Mavis Tires in New Milford put 4 new tires on Bruce **'s (my husband) car yesterday 3/23/14 . It took 21/2 hours so you would assume they did a great job. HOWEVER, a few hours later while driving on Rte 84 in Storrs, CT, the car began to shake violently and a tire flew off the car into the West bound lane. Bruce guided the car safely to the side of the road and no one was hurt or hit by the flying tire. The tow truck guy said another tire had loose lug nuts and one fell off in his hand. Now, car is being checked out for other damage caused by this incident and we have to rent a car. What is Mavis doing? Oh, call back, you have to talk to **. Really????????? Don't ever go to Mavis Tires my friends!!! Thank God Bruce wasn't hurt or anyone else!!! I'm on the warpath!! Just saying... Additional news, price to fix the car is $2400 (minus the tires) and we are submitting the claim to Mavis Tire Company. Bruce has been in contact with the manager, **.

I left my Infinity G37 at the Smithtown Mavis Tire Center to have my oil changed and a tire rotation. I went to pick up and noticed the guy giving me my keys was a little nervous about something, and wouldn't even make eye contact. I was very suspicious at this point so I asked them if they found anything wrong with my car. He said everything was great and that I had over 60% left on my front and rear brakes. I decided to let things be so I paid my bill and left. I was only a mile away from the Mavis Tire Center when I noticed a huge crack on my windshield. Keep in mind I am very particular about my car and I keep it in impeccable condition. I would have noticed a 18 inch crack in my windshield before I dropped it off!?

Make sure you take photos of your wheels with date and time right before replacing your tires. Three of my four wheels have paint chips (1/2 inch) or deep scratches (ranging from 1/4 to 1 inches), 2 inches from the rim. My wheels are 20 inches. Despite the consistency of the imperfections, their excuse is "our machines are incapable of doing that because they ride on the edges only" and "you only noticed that now because you just got your new tires." **! The imperfections are not from the snow, car wash, curbs, or rocks. 1) I don't drive in the snow. 2) I personally hand wash my car every three weeks and wax my car every 6 months. 3 & 4) A curb or a flying rock will not make a paint chip that looks like a 1/2 inch flat head driver that skinned just one layer of paint in the center of a rim spoke 3-4 inches wide.

I am customer of Mavis Tire ever since I moved to NY in 2003. Just now I had my CRV's all tire changed. Their price competitive with other dealers. BUT there is no important mantra we should be aware of when dealing with them. If you are just there of tires, DON'T FELL INTO THEIR SALES TRAP!! They will try to sell you brake pads, rotors and struts etc..

East Meadow Couple goes to Mavis for an Oil Change: Engine Blows after Mechanic Fails to Replace Oil.

I pulled into the Mavis Tire Center in Tarrytown with a screw in my tire. I walked into the office and told the counter man that I needed my tire plugged, it was going flat. He told me I had to leave the car for a few hours for his people were at lunch and he had a few cars being serviced. I asked him again and informed him that I had to get somewhere and didn't have a few hours to wait. He turned me away saying, sorry can't help me. I drove off with a flat tire to the Shell gas station on the corner. The gas attendant not only had a tire plug kit, but plugged my tire and filled back up. It took a total of 4 mins to fix my tire. I realize and understand that businesses can't drop and stop everything for one customer, but to turn me away, allowing me to drive on a flat tire is just bad business. After this experience alone, I will no longer be a customer of Mavis Tire Center.

They Claim in all there advertisements they will beat anyone. It is a Lie. The best they will do is match the price and that is after they try to stonewall you. They tell you get it in writing and then they say we will match it or we will beat it by $1.00 like I would waste my time for you to match it or beat it for $1.00. Do not use this company. Also Joe in the Bethpage, NY location like to stonewall woman like they are stupid he tried it with my wife until I stepped in. Go out of business soon Handjob!

I was looking for new tires for my car and I went to a nearest Mavis discount tires. Mavis were strongly recommending me new tires. They said "We are running out of this make because people like these tires and coming back to buy them again." They also said "tires are on sale today", and this is perfect choice for my car and advised me to read reviews. I believed to what Mavis said and purchased all 4 brand new tires. Next day I couldn't stop my car and crashed into big SUV Chevy Traverse. Also, I hurt my back. It was enough distance to the car in front of mine. I was driving 35-40 mph. On my used tires I would stop the car in less than half of that distance. I wondering what could happened if there was no traffic and everyone were driving on high speed.

This place is ridiculous. The manager Rocco and assistant Scott are lucky to be paid for the lousy job they do; VERY poor customer service, VERY poor customer relations. I was warned by many not to go there, but they had the best price by about $50 - $75.00. I am sorry I lost so much time from work and suffered so much aggravation by dealing with them and in the end DIDN'T get my tires. I went to Wal-Mart, got the tires in 30 minutes, at a CHEAPER price, with no aggravation. The Johnstown, New York store should be closed. The manager has no sense of customer service nor does the assistant manager. DON'T GO THERE. DON'T WASTE YOUR TIME, MONEY AND GET UPSET. I'm GLAD I went to Wal-Mart. They are GUARANTEED my repeat business.

Mavis Tire in New Hyde Park, NY has no customer care. We purchased 4 tires half a year ago. We went back to rotate the tires and it turned out the front 2 tires were completely gone. Now we start the blame game: it is because the alignment in the car is not good, alignment done by them. After a week of aggravation, we came up with some number and we were ready to call it quits. I requested not to use the air gun, because of the tins. Of course, they disregarded my request and the result was scratched rims. I called the manager and his attitude was "well it's done" and above that he charged me an additional amount, which I refused to pay. Their solution was withholding my car, my property. I even had to call the police. But here is another twist. I called the so-called headquarters of Mavis. I placed a complaint with them regarding this location. I spoke with allegedly 2 managers there, repeating my experience multiple times and every time I am promised a phone call back, some solution, but now we are 3 weeks later and needless to say I am still waiting. So do not expect "customer support or service" from Mavis Tire, because it's non existent. I will place complaints everywhere because this is not how to treat your customers.

In the Great Neck, NY store, I went in for 4 tires for a Hyundai. I got a fair price and they were fine. No problems so far. They are all salesmen though. They pushed hard for an alignment, I knew it was running fine and didn't need it, so I said, "Nah, OK." At the end, they pushed for their own Mavis tire guarantee for $9 per tire. It is my option to say no and I said no, OK. But in the middle, their mechanic came out and wanted to show me something. He took me to the car and had me try to turn the back wheels. They were very hard to turn. HE SAID THE BRAKE CALIPERS WERE WORN AND WEREN'T OPENING UP ALL THE WAY and needed to be serviced and changed for $225.

His pay is based on sales; the more his stores sell unnecessary flushes, brakes, struts, more money for him. It’s a fact; go to any of his controlled stores and try to purchase just tires {good luck}. Any car with 30,000 miles or better he wants brakes, struts, and flushes sold. 1 of his stores was pressured to sell flushes so bad that they were selling power steering flushes on vehicles that DID not have power steering. That store was on Long Island.

Cannot be trusted!!! The Kingston and Rhinebeck stores are both managed by the least caring person I have ever dealt with! My friend took his truck in to get new rear tires and advised the mechanic that the rear end of the truck had been leaking and was making a strange noise. He wanted to be sure it was safe as we were going on a road trip the next day. While on the NY state thruway going 65mph, the rear tires locked and my friend somehow got the truck off the highway while screeching and skidding all the way without flipping or rolling! The mechanic did not tell the truth and said that he had added fluid and the rear end was normal. Truth is nothing was done.

I saw your ad in the newspaper of an "ON SALE" price of Michelin Defender Tires. They were listed for $112.95 per tire in my size (215/60R16). The Queensbury, NY Mavis Tire Center wouldn't honor that price and charged me $124.95 per tire - a loss of $48.00 for me. They also charged me $12.00 per tire to balance them. When I got on the highway after the installation, my steering wheel was shaking at any speed above 60 MPH, indicating that the tires weren't balanced properly... Again, another $48.00 loss for me. I had my oil changed at the same time. I told them to put a quart of my Duralube in instead of a quart of oil as I use this every 30,000 miles. Guess what? They didn't do it and the unopened bottle was still on the front seat of my car.

I visited Mavis at your Great Neck store for a tire rotation on 3/16/2013. My inner wheel rim cover was never put back on. When I called them about it, they lied and said I never had one.

I've been a Mavis customer since they arrived on LI years ago. I used their Wantagh store for several years until they moved the original manager. They then opened a store in Bethpage, NY and I used them with no real problem. Last summer, I went to the Bethpage store (summer 2012) and there were new managers. They informed me that I needed brakes, rotors and tires for my SUV. I suggested that they cut the rotors and install new brake pads. They gave me an argument about that and about honoring their own discount coupon. They also refused to meet or beat the price quoted to me on tires at Costco in spite of their ads claiming that they'll beat any competitor's price. I had to call their corporate office to get the tires at a competitive price.

I had ordered snow tires from Mavis on December 26 and was told it would be one week. The following week Jan 2, 2013, I called and was told they were in and confirmed that they were in fact snow tires. I waited 3 hours to have All Season Radials put on, not snow tires. I had to have my old tires re-applied and was told it would take another week. I drove approximately 20 miles, and my Dash Light "Check TPMS" went on. I shopped elsewhere and found tires the next day, and I was informed by the new place that I had a "universal" tire sensor along with 3 original Honda Sensors. I was informed by this place and Honda (after calling them) that I needed true Honda sensors and otherwise the system wouldn’t reset. I returned to Mavis in Ithaca where it was confirmed by Brian that they did in fact change my sensor and they never informed me, but it should work. Would I like to have him replace the sensor and see? I do not want anyone at Mavis to touch my car. They withheld the information from me that they damaged and replaced a sensor, and now, I am supposed to trust them to do something else? I am now going to have to purchase a sensor for approx. $100.00 and have it replaced for approx. $20-30 because of unethical and incompetent employees at Mavis.

On 12/5/12, I took my car to Mavis because my check engine light was on, I needed an inspection and the car was shifting hard between 10 mph. I took it in and spoke to the manager, Freddy. I told him my problem and he said that they will take a look at my car and will call me later. Later that day, Freddy called me up and told me that he had his mechanic check my car and he said that my engine mounts were causing me to shift rough. He told me that I had to replace them and that will fix the problem. Freddy also had other services done totaling $1,059.02. With the check engine light, he said that he doesn't know what it is and it's some miscellaneous code. He would reset it. He told me that I had to leave my car overnight and pick it up tomorrow.

I had a flat tire and ended up at Mavis. They sold me on the insurance plan. They said I would pay for a discount for any car service at any Mavis anywhere. Today, I went there to have an oil change. They put my car up on the mount and for four hours tried to convince me that I needed new brakes immediately! I just had the car inspected and they happen to show me the brake pads which were 1/2 way thick still. Mavis guys refused to give me the car back telling me that it was a danger to drive away with the brakes so low. Two of them lectured me about going straight home and parking the car as driving was very dangerous. They quoted $320 for changing all the brake pads and flushing the brakes. I had to tell them no several times and that I needed the car back.

I brought my SUV 3 times for a tire rotation balance and they never fixed it right! The 3 times I went back to the shop to ask why they are not fixing my car that I paid for, their answer was, "** and screw you," and went on and on for 10 minutes. This was from one of the main techs! I ended up leaving and reporting this to you guys!

Intentional Damage - I bought four new Michelins from Mavis Tire. I also provided two new wheels. This is a summary of the errors. The tech didn’t read the repair order and began to install the new tires on the wrong wheels. After I pointed this out. The tech put the old wheels away in the trunk; he forgot to remove the tire pressure sensors from the old wheels. This was a newer car with a tire pressure monitoring system. Upon notifying the supervisor of this, the store realized that they didn’t have enough tire valves for my TPMS system, so I waited about 1 hour for them to arrive. The tech put all 4 wheels in the wrong position on the car so the TPMS needed to be re-calibrated, but the store had no recalibration equipment.

I bought 4 tires from Mavis Tire in West Haverstraw, NY. One of the tires is defective, it is coming apart at the seams. Mavis told me I would have to pay for a new tire and then wait for a refund from Cooper. They wanted to also charge me to mount and balance the tire again and there would be no refund on that. When I went back, the manager told me it was not him, that Mavis is the one to blame. Isn't he Mavis? When the tire blows out, I will be contacting an attorney.

I bought 4 snow tires for 2 different vehicles and paid to have them studded. I did not have them mounted cause I went to a salvage yard to get rims for them. I am a mechanic at a large vehicle fleet and have all the equipment to do tires. After mounting the tires myself and balancing them myself, found that they needed massive amount of weight to get them to balance, looked for a reason.

I took my car to Mavis Tire in Yorktown Heights, NY to get inspected. They told me I needed new wipers, I know they don't make money on inspections and will always find something to pad the bill and you should really change the wipers every year. Then the guy told me my brakes were barely legal and should be replaced along with the rotors. I had just put new brakes and ground my rotors 3 weeks ago. I went home and checked and my pads were well over 1/4 inch thick and the rotors were pristine. I never let on to him that I knew he was trying to screw me over. He didn't know he was talking to someone who knows about cars and that I was on to him from square one. He didn't get me with his scam, but how many people has he screwed like that. This wasn't trying to pad the bill, it was out and out him trying to rip me off big time.

Friday, 22 July 2011 after 5 pm, Mavis Tires in Kingston, NY replaced my rear tires, brake pads and rotors (a rear tire blew a couple of hours earlier). During the subsequent week the Subaru dealer worked on my power steering, replacing a knuckle). This work entailed the front of the car.

I was let go from Mavis tire and was given no reason, but the manager in-charge told me the higher ups in N.Y. were watching me on camera and didn't think that I was going to work out. Now, I was there for three week. I left a good gob to take the one at Mavis, and now, I have nothing; no job and with a family to take care of, and not much out there for work. This puts me in a bad place. In the three weeks that I worked there, I did great work with no returns, making my quota for the week. Also, the manager told me that I was doing a good work and that the higher ups didn't know how I was really working and it was a mistake for letting me go.

On June 25, 2011 I purchased 2 Front tires for my 2007 Chrysler PT Cruiser. On July 26, 2011 whikle my husband was driving to a job site in NYC, the left front tire exploded on the Saw Mill River Parkway near Yonkers NY. He hadn't run over anything, or run thru a pothole, so he was quite suprised!!

I brought my 2004 Pacifica to Mavis Auto on 11/19/10 due to front end noise, clunking on the front end when going over a bump. I was informed by their manager that the vehicle needed extensive front end work, tie rods, shocks engine mounts and struts. I trusted his advice and informed him to go ahead and change it.

I purchased three new tires from Mavis in NY before driving back to my home in Montana. Within 24 hours the front left tire was low. I suspected they did not mount it correctly. Since I was traveling across the US, I stopped once or twice a day and put air in it. When I arrived home I took the rim and tire to my local Pro Tire and they told me that whoever had mounted the new tire cracked my rim and it could not be repaired.

I purchased 4 tires. Two of the rear tires were hand tightened causing them to malfunction on the expressway. This almost caused a catastrophic accident that could have resulted in a fatal accident to my family. I had to be towed off the expressed and had to pay for this service. My concern is that the work done was unprofessional and could in the near future lead to an accident.