TriEagle Energy Reviews

I have been a TriEagle customer for 7 years. Their price per kilowatts is like everybody else. I was unaware when I renew contract that they now charge a power transfer fee of $30 plus a late fee of $30. I am considering moving. Their true .152 per kilowatt is .175 per kilowatt.

Both my parents died. The house and bank accounts were in probate. So, the bills stopped being paid automatically as their accounts were frozen. TriEagle electricity supplier threatened to turn off the house energy, and when contacted refused to talk to the executor (son) because he was not the client. TriEagle offshores their customer service center, and uses phone trees and AI to keep customers from talking to humans in the USA to save $$$$. They have a database with scripts that foreign nationals read to you based upon your issue, problem, or complaint. We need to require energy companies to leave house utilities on, especially during winter and summer, when a lack of energy can cause pipes to freeze, or lack of AC to cook pets, spoil food, etc. Why do we allow important infrastructure corporations to offshore their customer service and hide behind Limited Liability? We need better laws in TX.

I had Trieagle as my electricity provider for nearly a year. In the beginning, the prices were consistent with what my usage was. Towards the end of my using this company, my electricity bills, which were typically $150/month turned into $200+/month. After a couple of bills that were this high, I finally got sick of it and switched providers, now only spending $140/month at maximum with, again, the same usage as I had with Trieagle. It was extremely aggravating to cancel my contract as customer service continued to push me to keep my contract, even when I had asked for them to stop calling me. I never dealt with a cancellation fee as my new provider bought it out (thank goodness!). All in all, I suggest that you really compare different providers and their plans before pulling the trigger and going with Trieagle. Sometimes, the grass really is greener elsewhere.

I called Trieagle while shopping for electric service in Pflugerville, Texas. I liked their rates and tried to sign up. I was told that my information didn't come up in the system, so I had to send a copy of my Texas ID and social security card. I wasn't told, for instance, if I had to send both sides of each card - and didn't. I was told that in two business days, plus Saturday and Sunday, I would "receive an answer", but not an answer to what. The CSR, who was the 3rd I had gotten in as many calls and came the closest to able to speak English, simply kept repeating it. Answer to they verified me, answer to I could get electric service?

Very helpful! Went through various plans with me. Compared different rates and terms to satisfy my usage. I mentioned other competitors that were offering different rates, but there was hidden fees. Trieagle offered me a credit on my next bill!

This company is very good. I know rates could be expensive sometimes especially during the summer but the customer service and help is really much appreciated. Thank you TriEagle Energy in Texas. I would recommend this company to different people.

Today I chatted online to get a renewal rate after my 3 year contract ended. It was easy to see my rate and they explained everything well. Broke the cost for me and I received a fair competitive rate. There’s a reason I renewed after 3 years; they have great customer service!

I have 3 accounts with TriEagle, and have used them for years. Understanding their rates is simple, no hidden fees like most other electric companies, renewals are easy and only take a matter of a couple minutes, and I've always been very pleased with their customer service. Dealing with other utility providers, I've encountered so many customer service agents that tell you completely different things each time you talk to them - as if the left hand doesn't know what the right hand is doing. This has never been a problem with Trieagle. Their customer service agents are helpful but more importantly, they are proficient at their jobs and know the rates/protocols of the company they work for. If only cell phone providers were the same... :-)

I have been with TriEagle for the better part of a decade and have always been very impressed with the service they have provided. Never any unexpected surprises. Billing has been just as stated. During a period I forgot to renew after quite a few reminders from them, they did not price gouge me and billed me at the then current monthly rate. Also online chat support is top notch. Yessica was extremely helpful and found the right plan for me to renew on.

I used the chat feature to renew/sign up for new plan. The agent was great - answered all my questions and got me signed up for new agreement. Was patient and knowledgeable about the plan options, and my specific needs.

Finally I got someone to help me through chat. I would have cancelled my service and went with another carrier if my problem wasn't resolved today. I appreciate the fast service today. It was a huge stress for me to have to use my food budget just to pay my electric bill.

Contacted TriEagle to provide service to my new condo in Houston, TX. I spoke with a representative on Thursday afternoon and the power was supposed to be activated the next day (Friday). The same day I had contractors resurface the hardwood flooring in my new condo ($4000) and the floors were supposed to dry on Friday and through the weekend and we were going to move in on Monday. Saturday morning when I opened the door and reached in to turn a light on to check and make sure that the heat was on I noticed that there was NO power to the condo. I called TriEagle at 830am, it turns out that they had made a mistake on the condo # and subsequently there was no order placed to turn the power on.

They will NOT answer emails...EVER! Have sent multiple emails and zero response. Their website is a **. Wouldn't take my payment. I really screwed up signing up with these 'you know whats'. WILL NEVER AGAIN and will bail as soon as I find something better. Avoid this so called company.

I was trying to save money by changing over to TriWagle. However, their sales group does apparently not talk to the billing/accounting department or anyone else for that matter. I changed over from Gexa trying to save money and I was sold on savings so I changed. However, this change with discounts did not get communicated to other departments and I ended up spending around $2000 for 1 (one) month. This is absolutely the worst energy company I have ever worked with. When I called back to cancel it was the 33rd day not the 30th day so they charged me a $350 cancellation fee. On top of that they cut my power, not per request, and are currently trying to charge me another $350 for a 2nd cancellation fee as I had to have them turn the power back on because my wife and I work from home. So all and all this is by far the WORST energy provider I have ever worked with.

I have been a Long time TriEagle customer - I don’t want to switch electrical providers, I but need a better price —11 cents is too high - I am a retired senior citizen and my only income is social security.

TriEagle is a highly credited electricity company that consistently offers cheap rates. Also, I recently found out that you can get special discounted TriEagle rates on their website by entering promo code “EAGLESAVER5”... You can thank me later.

The ONLY problem I have with TriEagle Energy is their inability to Mail me my monthly account statements. I do NOT pay my bills online!! I am 68 years old and I’m NOT real tech savvy, plus I have a very poor internet server and believe me I’ve tried them all. Y’all cut my power off once for non-payment of my accounts but I NEVER RECEIVED MY STATEMENTS in the mail? So now I just send a random amount of money each month so my power won’t be cut off. If y’all could fix my billing problem I would give TriEagle Energy a five star rating, but as of now, I’ll have to just give a 1 1/2 - 2 stars. But if a supervisor would like to call me at the above number I’d be tickled to death to talk to someone about it. Thanks.

I renewed my contract today. I really was hoping for the same rate as before, but I am thankful for how the Lord blessed for the new plan to be put in place easily. I have been blessed with the rates I pay.

Wow! What kind of a proposal is that, it sucks. Details of plans available are nowhere to be seen, just a click here to renew. CRAPPY. Slithering as a possible business proposal. I'd fire someone over this type of an offering to my customers, seriously.

Last year my rate went from .07 to .11. I called in February and you said I renewed in Dec. I talked to a Supervisor and told him, I didn't renew that myself. He said it was renewed by a third party and I didn't think so. He said that all are taped and I said that I wanted it sent to me or played to me because I didn't think I agreed to such an increase. He never followed through and I have almost frozen trying to not use electricity. I have been with this company many years, but I will not be renewing with you again. I was treated so badly by this company and I will never recommend your co again..I have done that several times over the years, but never again.

When we were setting up the account the long waits on the phone calls were very exhausting. I counted the hours and we spent a total of 24 hours getting things set up. Also there was not a way for my wife to call about the account without me.

I get an email wanting me to renew. I called for the new rate and I was told that the new rate does not come out until 1-1-2021. So you want me renew without knowing what the new rate is? That’s Is absurd. I will be shopping.

Sometimes we traveled away from Texas on business. We would pre pay an extra amount to cover our bill. Once month we did not get an email on our bill. The treating "CRAY" they sent was a disgrace..We found a cheaper better plan and will lose these "LOSERS" eff 12/10..Can hardly wait.

Updated on 10/07/2020: I have been with Trieagle Energy for several years. I accepted a plan in which I would pay a fixed rate of $188.83 for 12 months, I agreed to the plan and each month my bill was $188.83, until the bill I received for 09/02/2020 until 10/02/2020 of $521.62. I was shocked. I called Trieagle and asked why were I charged $521.62, when the agreement was I would received a bill for $188.83 per month for 12 months. The customer service member told me I owed for higher kilowatts. I told him that was not the agreement and I would like a copy of my agreement but he only email me copies of my bills.

They've always been understanding in hard times and customer service is always easy to understand. They're knowledgeable in every question asked and the rates are the best around. Would recommend to anyone out there looking for cheap rates. Great customer service.

I am changing electrical providers after being a TriEagle loyal customer for several years. I spoke with one of your customer service reps to discuss pricing for this coming year, and the person didn't seem to have the time for any questions either take it or leave it attitude. We may be in trying times, BUT I still have the say as to how I will, and where I spend my money. That being said I am now signed with a new provider for the coming year at a lower rate you are now offering. Good luck with your customer service reps. Richard

Y'all wanted to raise rates too high therefore I have contracted with another insurance company. So please discontinue sending your junk mail. I will not renew with Tri-Eagle. I do not renew! I will not renew at the exorbitant price! I don't want to renew with a company that will not negotiate!

Thought I was going to get bonus off bill or free energy products. Not easy to redeem. Other offered free nights which would be automatically taken off bill. Reliant seemed better but cause of bonus I stayed with Trieagle. Reliant tell me they will pay my cancellation fee if I switch.

I understand all that was told to me and decided to renew another 2 years. I receive some incentives after my renewal date to further my satisfaction to stay with Trieagle too. The representative was very friendly too, and made it simple for me.

I have tried to call but after many minutes of pushing buttons only to be put on hold for an extended amount of Time. So, I sent an email on June 3. I am still waiting on some kind of acknowledgment. My contract ends the 18th and time is running short for me.