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Nike Reviews

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About Nike

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Nike develops athletic footwear, apparel and equipment. The brand caters to athletes across various sports. Founded in 1964, the company creates products aimed to combine functionality with style.

Visit www.nike.com
Pros
  • Durable materials for long use
  • Good traction on various surfaces
Cons
  • Quality issues
  • Customer service can be unhelpful

Nike Reviews

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    Page 5 Reviews 380 - 530
    PriceStaff

    Reviewed June 9, 2015

    I have been a Nike supporter for nearly my whole life. I got my first pair in 5th grade, 1981. They were the best. I felt so "in" having a pair of Nike shoes. Over the last 3 decades I cannot count how many pairs I have purchased for myself and my children. (2 active boys) In recent years the quality of the brand has dumped in my opinion. They don't last anymore, but the price continues to rise. They outsource all over the world; paying extremely low production costs I suspect.

    My 7 year old is on his 2nd pair of school shoes by Nike. They have fallen apart. He only wears them for school. He doesn't walk to school and they don't have recess, but for maybe 15 minutes a day. Back when I was a kid they could last the whole year with way more wear time. I'm done. They care more about their celebrity endorsers and their bottom line. I was going to contact them directly, but after reading other people's experiences I decided it isn't worth my time and they aren't worth my money anymore. So long NIKE... you SUCK!

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    Reviewed May 15, 2015

    I am an American living in Ghana since January 2014. Before leaving, I bought one Airmax 360 and one Pegasus. They both had the same problem. When they get wet, the soles begin to separate. Looking on the internet, I saw that Nike changed the glues many years ago because of health concerns with foreign workers. That is good of Nike, but I hope they have now have found a glue that works better.

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    Staff

    Reviewed May 4, 2015

    I literally waited 20 minutes till I had to ask someone to help me. Then, when I went to the men's floor to get help. After asking 3 employees to help, I asked for Lumineers in pink, black or gray, I got nothing.

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    Customer ServiceStaff

    Reviewed April 27, 2015

    I am a massage therapist, I am on my feet a lot, so I try and take good care of them, therefore have never had a problem. I bought a pair of sneakers for work. One of them hurt my foot pretty bad. I could feel with my hand that one of the seams was very thick, and pressing down on the top of my foot. I called Nike and they told me to send them for inspection. Then I got a email saying that there was nothing wrong with the sneakers, and that they were sending them back to me!!!... I responded that this is ridiculous, it's hurting my foot. They replied that their decision is final. I have never experienced such poor customer service!!! Especially from such a huge company... I can not count how many Nike's I have bought over the years for me and my kids... Trusting them with our feet...obviously Nike don't care...They are all about the money. SHAME ON YOU NIKE.

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    Reviewed April 26, 2015

    I bought these shoes (Air Jordans XII) when they first came out. I finally started wearing them. One day I was on the basketball court and the sole came off. I've had shoes longer than these shoes, and they held up longer than they did.

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    Verified purchase
    Customer Service

    Reviewed April 25, 2015

    I purchase a NikeiD gift card for my fiance on Valentine's Day. He has attempted to order shoes three different times. All three different orders were canceled by NikeiD with no explanation. The first order he placed was cancelled with no explanation. He called customer service to order the second pair of shoes. That order was also later canceled by Nike. The third attempt he ordered a completely different pair of shoes and that order was also cancelled by Nike with no explanation and they claim they don't have the order in their system. I called Nike to request a refund and I was told I could not get a refund on a gift card. The gift card is useless because he's unable to use it or order any shoes. I'm very disappointed in Nike's customer service. I will never order another gift card or shoes from them again.

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    Reviewed April 14, 2015

    I bought a pair of Nike shoes but didn't wear them until about a week later. Upon putting them on I noticed there was a rip in the side of the shoe but I could not return to them. I feel Nike should replace the shoes... not sure what to do.

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    Reviewed April 11, 2015

    I have bought about 7 pair of Nike Shox and I won't wear anything but Shoxs. I've been very happy until this last pair. They hurt my feet, and lower back. They also gave me a blister. I'm very unhappy with this pair. I don't think I'll purchase another pair. I don't even wear them cause that hurt my back and I'm scared that I'm gonna get more blisters.

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    Reviewed April 9, 2015

    Purchased two sets of Nike tennis shoes. Different models, but both have inside rear of foot compartment that collapse down even though no one has put the shoe on inappropriately or stepped into the shoe on the rear of the foot compartment. This happened to both models of tennis shoes within 3-6 months of normal use (walking, not running). Socks have been worn every time. There is no excuse why the rear of the foot compartment should roll down or collapse on its own through normal walking. One model purchased is a Pegasus 28 Zoom Air and the other model is a Air Monarch.

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    Reviewed April 4, 2015

    These shoes were a gift from a friend so I'm not sure of the name but they were a Nike slip on trainer shoe. What happens with this style of shoe is the bottom of the shoe, which is three large chunks of rubber glued on, followed by several small square bits of rubber glued on, falls apart rapidly. I wore these for approximately three months, casually, did not use for exercise and the small square bits slowly started falling off putting the shoe off balance then finally a whole piece of rubber 3/4 inch thick fell off rendering the shoe unwearable.

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    Price

    Reviewed March 9, 2015

    I am very upset. My children have begged for Jordans for years but I just could not see paying that much for shoes. I finally decided ok i got all 4 kids a pair 250 later. It has not even been a month and I have already took the toddlers back to exchange because the tongue just kept falling in the shoe when he walked. Then over the weekend I noticed my 5-year old's is already coming apart where the shoe strings are held. Not even a month; I am pissed.

    Walmart shoes last longer and a lot cheaper. My 9-year old's, the Jordan symbol is peeling off. I have 4 kids (not cheap) and I feel like I just threw away 250 dollars. Thank goodness we had a military discount or it would have been more. NEVER AGAIN WILL I BUY ANYTHING NIKE. NOW MY KIDS ARE DISAPPOINTED BECAUSE THEY THOUGHT THEY WERE GREAT SHOES....

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    Price

    Reviewed March 8, 2015

    I am lifelong Nike customer and while some things just happen in the life of a product and abnormal wear and tear does happen, it's unacceptable to buy a shirt, and on the 1st wash you wash it directly as instructed, inside out, cold, etc. and the decal sticks together so bad it peels off when pulled apart and basically ruined the shirt. I believe in getting what you paid for and Nike products price should always mean a quality product. Disappointing product and to see that the 152-158CM wasted this time and money. I sent this back to Nike...a replacement shirt for the prices they charge and the extra time spent for a simple shirt are very upsetting.

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    PriceStaff

    Reviewed March 8, 2015

    I spoke w/ **. I thought your company stand after your product. College kid bought this shoe 3.5-4 month ago bottom piece came off, but your Nike said normal wear and tear. Shame on you. He has shoes longer than 2-3 years old, nothing wrong. I can understand wear, tear, 3-4 months old shoe, bottom falls apart, your company said normal, shame on you again. These days people try to send kids to college, this young kid bought with his money, shoe falls apart, your company said normal. Nike, you don't stand after your product. I spoke to person name ** maybe can have little more compassion. He said, "We know shoes are expensive," really like we don't know, what do you think we send the shoe to you back.

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    Reviewed March 6, 2015

    Our volleyball club sent in the money required for our uniforms 8 weeks before our first tournament. We are now 4 tournaments into season and still no uniforms! There are over 60 girls wearing their practice tees to the tournaments. Our club owner/director has tried multiple times to speak with someone and can't even get someone high enough to not read from a script to talk to him. In the past, we have used Under Armour and Asics, but liked the Nike product, so we thought we would give it a try. We will never use NIKE again. You may have a good product, but your service, at least on the club level, is pathetic. IF Nike really cares about input from the everyday consumer, you can reach him: **.

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    Price

    Reviewed March 5, 2015

    We purchased these Nike basketball shoes in January 2015 for my 10 year old son's basketball season, which only has 8 games & 8 practices. He's been wearing them to school since we bought them since he loved them, but he came home today where the top leather covering on the edging ripped across the top of the foot. In addition to this ridiculous incident the rubber edging is already coming apart from the bottom of the same shoe!! He's back to wearing his FILA shoes that we bought in August 2014 that are perfectly fine with probably more wear and tear than these. I'll be contacting NIKE but from what I'm reading looks like nothing is going to get done. Needless to say, we WON'T be spending our hard earned $ on this piece of crap again! These shoes still look almost brand new & weren't cheap.

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    Customer Service

    Reviewed March 3, 2015

    I was given Nikes for my bday in Dec, it's March - it's been 3 months and the bottoms are falling apart. I contacted Nike returns department and not only did they want me to ship my shoes to them, but pay for the shipping. That's insane. It's a defect in their product. I asked if I could send pictures via email like modern day technologically advanced companies would allow and the idiot said I couldn't, I had to ship my shoes. Stick with Adidas or something other than Nike. Horrible/Expensive product with even worse customer service. Product # 643088-001.

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    Profile pic of the author.

    Reviewed March 3, 2015

    The acg boots were not made well. Acg boots clear bottoms the heel came off.

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    Price

    Reviewed March 1, 2015

    I bought a pair of Nike Structure last year. It was manufactured in Oct 2013. So it was a few months old when I bought it. I hardly wear it as I have many other sport shoes too. So I wear it approx twice in a week. I just brisk walk in them not even jog cause I was never a sports man ;). You can see from the pics attached that there is hardly any damage or wear and tear on the shoe. Just noticed the rubber part of one of the shoe has fallen while walking and others are gonna come off too.

    This shoe cost me around $130 and I roughly wore it for 30 days. How do these companies justify quality? All their budget is going on expensive brand ambassadors and quality certainly going down. I was a big fan of their product but not anymore. Please see attached pics. How does Nike justify this? We should stop buying their products.

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    Staff

    Reviewed Feb. 22, 2015

    I am a youth baseball coach and our sponsors buy our uniforms every year. We have always chose Nike but today, the way a salesperson at the Nike outlet in Round Rock Texas spoke about baseball, we went to a different brand for ALL of our needs.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 18, 2015

    I bought a pair of Air Max from a store near me and another pair from Nike.com. Both had defects - was told to ship them to the same address. I specifically asked if both should be shipped together in same box. They said yes, so I did. Received refund for 1 pair not the other. 3 months later after several times calling, getting the run around, I was told “We don't have them - no record sorry.” Basically they lost my pair of shoes and I'm being blamed for not sending them to the right department. Again I was told by Nike to ship them together. Terrible customer service!!

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    Reviewed Feb. 8, 2015

    I bought a pair of blue Nike Reax, they're blue with a mesh material. First complaint they Squeak when I walk and now I found a hole in the mesh. I'm not a happy camper since I've had them a month and a half at the most.

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    Reviewed Feb. 3, 2015

    We bought our 3rd grader an $80 pair of Nike shoes from Dicks. A few months into wear the lace eyelet ripped and he couldn't tie his shoes properly. We sent them in for a credit and were denied. They deemed it normal wear and tear. We were disappointed that a shoe would tear in this spot and because it had wear on the bottom of the shoe they used that to deny responsibility if the eyelet tear. Needless to say we feel they didn't stand behind a product. We were told was made for long distance running, yet normal school only use for a few months couldn't hold up. The tear was not due to normal wear and tear. Very disappointed in this company.

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    Reviewed Feb. 1, 2015

    I've worn Nike for as long as I remember. As a kid I was extremely active running all over blacktop, skateboarding, I've even so much as was dragged on my feet from behind a bicycle and my nikes never let me down. I bought a pair of dunk lows back in '06 and they lasted me over 3 1/2 years of constant use! (Before I started duct-taping them, I couldn't part with them.) At the time they were the only shoes I owned besides a pair of flats. Now I'm constantly on my feet (work in the food industry) 10-12 hrs a day and my nikes have never let me down. I wear them to the ground. Nothing anyone can say will ever make me change my mind. My boyfriend has over 100 pairs and I have 6. I've got a long way to go to catch up with him but I'll get there.

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    Reviewed Jan. 30, 2015

    I purchased some Jordans for my son and less than a month they are peeling. My child always wear Jordans and we have never had anything like this to happen. So I sent shoes back to company and they denied the claim saying it was due to heat. What heat and from where and aren't your shoes supposed to be quality and if I am unsatisfied why am I not getting results to solve this issue. I am very furious and vow to never purchased JORDANS OR ANY NIKE PRODUCT AGAIN. I WAS A VERY FAITHFUL CUSTOMER BUT NOT ANYMORE AND AS MUCH MONEY WE SPEND FOR THESE SHOES!

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    Reviewed Jan. 29, 2015

    My 12-year-old boy got a lovely pair of flashy, yellow soccer boots for Christmas but when he wore them last week for his first game, the right boot split open as he kicked the ball! I emailed Nike but they weren't helpful, as I didn't have the receipt! Thanks for nothing Nike!

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    Reviewed Jan. 28, 2015

    My daughter bought a pair of the above subject (nike air force 1 high royal/blue prs.), disappointed with the colour of stitching of chrome. No one can see the detail of work and effort done into a ltd edition. The colour of the stitching should be silver, it will highlight chrome. All you see coming down road is pure blue, it would be great to see a example, of one.

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    Reviewed Jan. 28, 2015

    Must say these are the worst shoes I've ever purchased by far. My son so desperately wanted Nikes for school shoes this year. I've always been told that the shoes are cheaply made, but I went ahead and bought them anyhow. Biggest mistake. After only a month I noticed the fabric was coming apart. Then the whole bottom of the shoe started coming off. I paid $150.00 for shoes that came apart only after a few months. I've always bought my son Jordans and he still has them in perfect condition. I understand kids are hard on shoes. He didn't have time to even get them dirty before they just fell off his feet. I'm so disappointed. We shell out this kind of doe for what? The name?

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    Verified purchase
    Customer Service

    Reviewed Jan. 13, 2015

    I ordered a pair of sneakers from Nike.com with my Amex. I received a confirmation # and a shipping estimate. I received an email that night saying my order was denied to contact AMEX. I called AMEX they said NIKE denied the order not them!!! The next morning I called Nike for them to brush me off and tell me they cannot tell me why my order was cancelled and they do not have more information than that. Then they asked me if I signed out as a guest and why did I not make an account. I told them I wanted to order sneakers and that is all. They said I have to wait for someone else to get back to me. STILL WAITING.

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    Customer Service

    Reviewed Jan. 12, 2015

    I bought running gear worth 250 USD on my last trip to Vegas in December. I tried s size shorts and fit me well hence just picked another s size without trying. Now am back in Singapore and when I opened the next one to use realize that it's very big for me. Now when I write to US Nike, they don't respond at all. The SG Nike says they don't refund or returns for wrong size. And returns have to be done at the original place of purchase. So they make a mistake and I pay for it. Crazy stuff.

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    Reviewed Jan. 11, 2015

    I purchased a pair of Air Jordan's for my 10-year old son in August of 2014. He is not able to wear them anymore due to poor quality of the leather on the shoe. I think it is absolutely ridiculous to pay that kind of money for a pair of shoes he only wore for 3 months. I have attached a photo and do not have the receipt. Why would I need to keep a receipt for return or proof for a brand known for superior quality?

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    Customer ServicePrice

    Reviewed Jan. 4, 2015

    I recently went to a Nike store to exchange some Christmas gifts. After trying on several items, I went to the checkout counter, but was told I would only receive credit for the sales price of the gift items since I did not have a receipt. When I inquired as to the date the items went on sale, I was told it was after Christmas. I said the items were a Christmas gift and, therefore, were purchased prior to the sales date. The clerk apologized, saying it was their policy. I asked if they could look up the gift giver's name up on their system, but was told to do that they would need the credit card number. I asked to speak with a manager. Same result. At that point, I had no desire to exchange the items, and was told I would receive store credit without a receipt, but with a receipt, a credit would be processed to the original credit card. I returned home, my husband found the receipt and, before returning to the store I called to make sure I could make the return, only to be told it had to be the cardholder. Horrible experience.

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    Customer ServiceOnline & AppReliability

    Reviewed Dec. 23, 2014

    I have worn NIKES for many years and for the most part I have happy with the quality. A couple of months ago I bought a pair at a local sporting goods store. After wearing them for a few days I noticed that my right knee felt like it was being twisted for some reason. My knee did not bother me when I wore other shoes. One morning I put them on and noticed a noise coming from the right shoe leading me to believe that the shoe's air chamber had collapsed after only a few days of a 128lb person wearing them. I contacted the retailer and he refused to take them back since I had worn them. At that point I contacted NIKE and following their claim process sent the shoes to them at MY expense. A few weeks later I went on the website to check on the claim and I find out it has been denied and the shoes have been recycled. A couple of phone calls later they still refuse to credit me for the defective shoes. There were many mistakes made along the way and they refuse to admit it even though they are losing a lifelong customer. Now I'm out $80 and nobody there has a problem with that.

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    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 21, 2014

    A year ago I bought nike ACG boots from Modell's for $159.99 plus taxes. Within a year the bubbles of both shoes burst/broke and the shoes are not comfortable anymore. After that I called the Nike Company; the representative asked me the nike number and date written inside the both shoes told me to send the shoes to them for inspection because it's still in warranty. I shipped the shoes with my own expense. The company emailed me two days after receiving the shoes and wrote me that the issue is a result of normal wear and tear and returned my shoes back. I called the company again and asked the reason for denial and told them that it's clearly shown that the bubbles of the shoes are broken and there is no more air in them. No more air in the bubbles means, no more comfortability. Then they told me to send the pictures. I mailed the pictures completely showing that the bubble is burst and there is no air in it. The company denied my claim again.

    When I called them and asked the question that if it's not my fault, its not company's fault; then whose fault is this? I mean if the shoes are not being misused and even then the bubble burst by just walking, then whose fault is this? Unfortunately they were unable to give me any satisfying answer. I am utterly disappointed with their response. I paid such a high price for the shoes because its a brand name as well as considering my own comfortability. I think it would be better if I would have bought $30 shoes from Payless and then dispose them off after a while. Nike, the quality of the shoes and the management behavior, both are disappointing for me. I am still unable to understand their attitude and the purpose of inspection, because if they did the inspection physically of the shoe, then why they told me to send the pictures?

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    Punctuality & Speed

    Reviewed Dec. 19, 2014

    Nike.com ruined Christmas, thanks for nothing! I found the jacket my little brother wanted and Nike.com showed it was in stock and would ship promptly. I upgraded shipping for faster shipment and two days later on Dec. 19 when it should have showed at my doorsteps, I instead receive an email saying it will be delayed until "maybe" 1/2/2015. They even had the nerve to say they will simply auto-cancel my order if the product is still not available. Here is the real kicker, someone on a certain online auction site was offering the same jacket for a little more than Nike and now that auction is closed so we are stuck with nothing at all for Christmas. Maybe I'll check Reebok or Adidas now. Nike.com, what is the point of having an inventory system and showing customers an item is available if it truly is just a time stalling coin toss?? First, and last order with Nike.com and possibly even their brand stores unless they set this right asap. The jacket was going to be a gift and it was supposed to be in time for our ski trip in 2 weeks. Terrible.

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    Reviewed Dec. 19, 2014

    I've been buying Nike sneakers for 20+ years. Lately Nike I buy from Rack Room Shoes and the soles come unglued within months of normal wear 4 pair so far!! I'm out!! Don't know if it's Nike's lack of quality or Rack Room selling cheap seconds or knock-offs, either way Nike comes out on the bottom. So, time to change sneaker brand!

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    Verified purchase

    Reviewed Dec. 11, 2014

    My eight year-old son had a pair of Nike shoes. The sole started peeling after four weeks of use. Nike did not stand behind their warranty as they said they would. The inspections should be done by a third party then they would need to make the necessary corrections to the manufacturing of their sneakers.

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    Reviewed Dec. 7, 2014

    I have been wearing nike for the last 17 years and always got a good lifespan out of their shoes - normally 18 months to 2 years. But I bought a pair of nike commandos and only got 9 months off of them after the sole started coming away from the shoe - not good enough when I have paid $160 for them. I do not use them for sports only for walking and I will be going with adidas from now on. Disappointed loyal customer. :(

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    Sales & MarketingStaff

    Reviewed Dec. 3, 2014

    Does Nike agree with Charles Barkley's comments on Ferguson? I can't believe that a person like Charles Barkley, a person who has spit on a little girl because of something that occurred doing a basketball game, can make statements that indicate that the police that choked a man to his death on video was just doing their (the police) job in the process of arresting an unarmed and outnumbered man. Mr. Barkley may be rich and famous, but Mr. Barley cannot and does not speak for me and the majority of **. Mr. Barkley does has the right to express his opinion, just as I have the right to stop watching TNT basketball and not purchasing any products advertised on TNT basketball programs.

    Mr. Barkley may not understand that he is living a life with privileges that most ** cannot afford. I wonder if Mr. Barkley had a son that was killed by police using excessive force, would he not use his finances and fame to seek change in police excessive force. He maybe has forgotten where he came from and has little or no concern for those who still live in the environment that he has left behind. I hope that I’m not the only basketball fan that believes he is wrong and selfish in making these kinds of statements.

    Mr. Barkley has traveled the world and have had experiences that most will not have the opportunity to learn through those experiences; however, it appears that Mr. Barkley has missed or forgotten the experience of the place he was raised as an **. In my opinion, Mr. Barkley is just a selfish mislead ** that is out of touch with the **community. I believe Mr. Barkley is just another Clarence Thomas without the education of Mr. Thomas.

    Mr. Barkley has used the skills that he was bless with, and used the pulpit that these skills has afforded him to make the lives of other ** males more dangerous. In my opinion Mr. Barkley and his comments has made the streets much more dangerous for males such as my son, who is an **. Do you agree with Charles Barkley's comments on Ferguson issue? Do you plan to continue to use him as a spokesperson?

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    Customer Service

    Reviewed Nov. 23, 2014

    On November 11, 2014, I contacted Nike Customer Service regarding a pair of Nike Free 3.0V that I purchased for $110 + tax on August 26, 2014. The shoes are incredibly worn and have a hole along the seam. I purchased the shoes for work (wore them on average twenty hours a week), but on November 5, 2014, I had to buy a different pair of work shoes, as the Nike Free 3.0V were too damaged. The right shoe has a hole along the seam that I can stick three fingers through, and the outside layer of fabric is detaching from the base of the shoe. I filed a claim with a representative, and she assured me that once I mailed them in, my shoes would be examined and I would receive a Nike voucher for the full purchase price. On November 18, 2014 I got an email stating: the issue is a result of rubbing and/or friction, consistent with normal wear and tear. With that, we can't consider this a material or manufacturing flaw per our return guidelines, and we're unable to issue a product voucher.

    Now, I could forgive a manufacturing error. However, if I pay over $100 for shoes, I expect them to last me longer than ten weeks. And HOW is a shoe that is falling apart at the seam "normal wear and tear"?! What I cannot forgive is a company not valuing their customers enough to ensure a lasting product, and blaming me when said product falls apart? I am a full-time college student working part-time: $110 is not something I spend lightly. I am a repeat Nike customer, and have previously been very satisfied with their products and services. All of my running shoes are Nike, and have lasted me at least over a year. I like Nike products, but through this telling situation it’s been made clear to me that Nike does not value my loyalty at all, and does not back up their products well. Due to this, I will be buying my sportswear from competitors from now on, as will my entire family.

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    Punctuality & Speed

    Reviewed Nov. 16, 2014

    I am so upset with the quality of the Nike shoes now. I have 5 in my family and Nike shoes are all we buy. I bought my two boys Nike shoes to start school with and school starts at the end of August and four weeks later the sole of the shoe was coming off of them. My child wore these shoes at school only so they were not even wore for a whole month. My other child's shoes started tearing up about two weeks later. I have spent way too much money with Nike to be dealing with this. I think Nike should send me some new shoes that are made better or reimburse my money!!!

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    Verified purchase
    Price

    Reviewed Nov. 2, 2014

    Nike Flyknit Max - I paid around 200 dollars, Maximum price for Minimum physical life. I never exercise or run but after wearing the shoe for a few months a hole appeared over my tiptoe. I returned the product and they replied it's my fault. I wear shoes I bought for half price for 6-7 years without any dissatisfaction. I think it's a design error and all the air max shoes should be recalled from the market not to ruin brand reputation. You feel the wind with your fingers inside the shoe but like a laddered stocking there may be a sudden hole in the shoe. Air Max is Maximum shame, Maximum regret, maximum price for minimum physical life and minimum comfort.

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    Reviewed Oct. 20, 2014

    I'm highly disappointed about the design of Nike Kids Team Hustle D 6 shoe. I've purchased the Nike brand for decades. However, my 7 year old wore a new pair for 6 weeks and had holes through the sole near the heel. This was where you see the white thin layer taper towards the back of the shoe. The sole is literally as thin as you view it from the side and it wore through -- as if my child had on a thin pair of rubber bedroom slippers. Nike called it normal wear and tear, but it is a design flaw.

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    Reviewed Oct. 19, 2014

    Returned 13 yr old's Nike shoe as it had a hole on left heel after 2 weeks of school starting. My daughter was playing soccer during recess and a boy stepped on her shoe and made a big hole on the side of the heel. Sent shoe back to Nike Canada and they inspected shoe and deemed it "normal wear and tear" and would not replace!! My husband and I have 3 kids will NEVER, EVER PURCHASE another Nike product and can't believe for a $60 shoe Nike would not replace it - and that they are so short sighted to see they will not only lose not only our business which may only amount to a thousand or more but will be sure to use any social media available to let people know that Nike does not stand behind their product. Adidas will be our new favourite company to support and with 3 kids playing a high level of soccer we are happy to give them all our business.

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    Reviewed Oct. 8, 2014

    Purchased top end Mercurial Women's Soccer shoes for $300 Cdn in Toronto. After two months, a small stud snapped off that did not impact function. After another month, other larger studs snapped off. We sent the shoes to Nike and they indicated the shoes were "free of a material or manufacturing problem" and provided no explanation as to the reason(s) for the shoe failure. We have never had any other shoes fail in this fashion. Don't waste your money on Nike shoes that they won't stand behind.

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    Reviewed Oct. 1, 2014

    We purchased high end Nike Vapors for our daughter at the end of June for delivery mid July as her training was starting the 2nd week of August. She used them for 1 month and the heel studs broke off. We sent the cleats to Nike for review and they returned them to us with a letter stating that there are no manufacturing problems. Unfortunately they can't be used with no studs on the heels.

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    Price

    Reviewed Sept. 27, 2014

    I purchased two pair of the Nike Air Max 2013, one pair for me (Nike store at the Forum Shops at Caesar's Palace in Las Vegas) and one pair for my son (Foot Locker at Meadows Mall in Las Vegas). At about eight months, my son's left shoe deflated (now they're both flat). Two months later, both of my shoes deflated and the left shoe sole has separated from the heel to about the middle of the shoe. The shoes cost me nearly two hundred dollars per pair and didn't even last a year. There was no running or crossfit training involved. This was just basic wearing (walking) of the shoe. Now I hear that this seems to be a trend with these shoes and that Nike will not stand behind their product. These shoes are dangerous and people are going to get hurt. Keep your eyes open for the class action suit.

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    Verified purchase

    Reviewed Sept. 26, 2014

    I have a pair of white NIke Dri-Fit tennis shorts. When I washed them, as instructed, the shorts did not come clean. I used them to play tennis in Europe, where the courts are typically clay. Some of the clay dust got onto the shorts, and it will not wash out. I have washed them multiple times, and they do not come clean. The washing instructions state not to use bleach and use cold water. Just detergent does not get them clean. Nike refused to exchange them for a new pair. The quality of their tennis shorts, and the Dri Fit material, is terrible. They are good for only a single use, and then they become a throw away piece of clothing as they do not come clean when washed. The company does not stand behind its products.

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    Reviewed Sept. 15, 2014

    I am 45 yrs old, bought a pair of Nike Reax and they are coming apart after only 2 months! Will not buy anymore Nikes in my life! I have been a Nike buyer for 30 plus years! Not Anymore!

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    Verified purchase
    PriceReliability

    Reviewed Sept. 13, 2014

    Nike Air Max Ladies purchased One month ago and left side deflated. Purchased in a offer but was sure that it should at least don't have manufacturer's defects company such as Nike. Store at Iscon Mall SG Highway Ahmedabad Gujarat India. Store keeper told me, "There is nothing we can do." They won't be able to repair either, even if I paid for repairs. Though it is a manufacturer's defects as it seems because it's been worn only twice. There are no visible sign of outside accident damage. The store keeper at Iscon Mall confirmed that as well... I had my Air Max lasted 8 month before it got punctured. But her was punctured in one month. I am disappointed by the fact that it's a trustworthy company but the Air Max are defective range and YOU should Consider a little before buying a product that is worn on a feet?? And can be punctured so easy and it's cost Rs 15000 rupee and has no repair option?? Nothing more to say. Make your own mind!!! Sorry for long explanation of my complaint.

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    Customer Service

    Reviewed Sept. 10, 2014

    I bought a Nike Fuelband new, in the box, from someone who bought in the US. On September 2nd the bracelet started to show that needed to be charged. I did an overnight charge, it did not work. I left for more 20 hours. Until today it is still showing like it needs to be charged, never worked out again. I called the local Nike in Brazil. They say that as Nike does not sell it in Brazil they also do not give assistance. On September 4th I wrote a message at Nike's US support website, follow up: #**, nobody answered. On the following day I wrote a message on Nike's Brazilian website, nobody answer either. How can I get in touch with Nike to have the problem fixed? The bracelet number is B0M4GC7C00738. Nike is a respected international brand. I hope I'll get a reply.

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    Verified purchase
    Customer Service

    Reviewed Sept. 5, 2014

    I purchased a pair of Alabama Crimson Tide Lunar training shoes. I had my order number in my email and even called them a week later because they had not shipped yet. I was told they were running behind and was assured that I would get them. Two days later I get an email saying that they were all gone and that I would not be getting them. They didn't care that I have purchased around 50 pairs of their shoes over the years plus the countless number of other products with their logo on them. I will never buy or wear anything ever again with Nike on it!

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 26, 2014

    On July 15, I ordered custom Jordan Spizike shoes that I designed myself on NikeiD. The first day I got them, I wore them and the shoe's leather started cracking for no reason. A couple of days later, the leather completely came off and you could tell there was poor workmanship and cheap material on the shoes. I feel very disappointed and spent 230 dollars on my birthday for them. Never buying NikeiD products again.

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    Price

    Reviewed Aug. 15, 2014

    From my high school and college days, I chose not to buy Nike due to the corporate nature of the company and their global effect on third world countries while selling them at the maximum profit. Of course being in an urban environment with a young boy now who asks to buy them I give in. I'm glad to read these posts to validate my original claim how the shoes are made poorly in third world countries, just like items in a dollar store yet because of the brand image we dismiss the fact we spent $100's of dollars. There is no quality to their products yet they continue to be in demand. My 10 yr old son has gone through four pairs of Nike shoes in one year. The cost being an average of $30/month just to wear Nike. Going through so many pairs, one Nike Free only lasting 2 months, was a good way for him to see how cheaply made they were. It's impossible now to socially consciously buy any shoe but Nike has no quality in their shoe products.

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    Reviewed Aug. 7, 2014

    Why they brought out limited edition knight Huaraches. What is the point in this? My grandson wants them and I cannot get them for his birthday. If they're selling, well why not bring out more? It’s stupid.

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    Online & AppStaff

    Reviewed Aug. 5, 2014

    I placed an order on a Sunday to receive items on a certain date (next business day) per their website. Their website had the date. I picked the numeric date which fell on Tuesday. On Tuesday, I called about the order and was told that the order was shipped out Tuesday and that I should receive it Wednesday. When I placed the order there was an option on the website to receive the item on Wednesday.... for $10(USD) less.... I told the customer service rep about the discrepancy and that I paid to receive the items on Tuesday. I was blown off to be told, "We'll make sure we fix the website". But they aren't able to refund the shipping costs. So basically, the customer just throws their money at services they are not getting. I'm not letting this go.

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    Reviewed June 25, 2014

    I got two pair of Nike about 7 months ago and now I have bubbles on the bottom of the shoes.

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    Customer ServiceStaff

    Reviewed June 24, 2014

    I'm going to have to agree with @sdvsdfb, although I have yet to purchase my product, Nike Customer Support Canada limited in actually providing useful support. I have essentially been waiting to purchase the limited edition Nike Fuelband SE Metaluxe in Gold (what a mouthful I know). It was released in America on June 5th, 2014 and I completely understand that the dynamics in general of Nike Canada run differently than Nike U.S. in terms of release dates, and the demands of each individual store, even their website (Don't get me started on the fact that as a Canadian Nike Consumer I am unable to order product online from either the US or Canadian site).

    I called the only store in Ontario that would carry the product of my desire and was told they have not received said item and have no clue as to when they would be receiving it. Fine, but being the proactive person that I am I wrote an email to Nike Customer Support asking for possible info on a particular Canadian release date. I received an email stating that the gold fuel bands were at the store but she could not see the stores stock. In case they were sold out I could place an order via the phone through that store. I found it odd but I just figured maybe the product was in such high demand that they sold out within a day of my calling the store.

    The following day I called this particular store and asked if they had anymore of said product, upon receiving the answer no, I asked if I could place an order. I was then told by the manager I could not place an order for an item that the store has never had. Absolutely puzzled I emailed Nike customer support again to clear up this confusion. The response was short. My system says they received a shipment and they must have sold out. At this point my level of confusion was at an epic level. Here I have the store manager telling me they have not received this product at all and are completely unaware of it arrival or if they will even be getting this item. The customer support on the other hand who should have, as far as I am concerned, up to date/correct information about shipments at least telling me they have received said item and they must have sold out. I took it a step further and called customer support thinking perhaps they would give me more accurate information and I could maybe explain the situation better directly speaking to someone. I was wrong of course.

    When I called, I explained the situation and the varying answers I was receiving. This time the representative informed me of a specific date as to the arrival of the gold fuel bands. January 19th 2014!!!?? But wait, how is it possible for an item that was released on June 5th 2014 in the US to show up almost 5 months before its release date. He then went on to say that is the last date a shipment was made for the Gold SE. Keep in mind, there is also a Rose Gold and Silver SE that were released prior to the Current Gold. Then I was told they could not see the stores stock so it could be sold out.

    At this point I feel as though the Nike store employees are lying to me because I expect customer service to have the most current and up to date information regarding product. Not to mention the stores manager had a bit of attitude (in part I assume from having many people call regarding this product) so I figured maybe she just wanted me to stop calling or was hoarding product for her list of preferred customers or something. I call the store again, explained the varying differences in what I was being told by their store vs customer support. Annoyed by having to deal with my persistence she told me that customer support could not provide me with info regarding the stores stock and that again she could not give me info regarding arrival and she herself as manager only knew of stock on its actual arrival date. I made one last attempt to contact customer support. I outlined the fact again that it is impossible for them to have received a shipment of Gold SE in January as it was released in June and the varying degrees of confusion created that resulted in not being able to get a uniform answer, shoot an answer period to my question.

    It was reiterated that the system says January 19th (which I believe is actually the date of the rose gold shipments but their systems has it read as gold). Furthermore, there was no more information in the system that could answer my question. I asked if there was another avenue be it number or email, even an address where I could direct my question and I was bluntly told no. I assume based on this situation (as well as the not being able to order product online to Canada) that Nike sees Canada as a second tire market and does not really care about customer relations over here as their support team is lax, or ill equipped to answer certain questions and seemingly impolite. The fact that I am literally doing all this work to give them my money is amazing to me. As a consumer I would have expected more especially from such a large company. Side note I accidentally called the American Nike support line prior to calling the Canadian line. The individual I spoke with was extremely friendly, informative despite being unable to answer my question (only because his system obviously could not access Nike Canada's information).

    The next day I received an email asking about my experience with said support representative. Not once have I been asked to comment regarding my multiple contact with Customer support in Canada further cementing my opinion about Nike Canada. As a brand/company as large as Nike you would think things would be different. Maybe Canadian money is not a big incentive to this company as service here is drastically different than in America. With that being said, I'm sure Nike could care less about me and my opinion, my measly $150 and satisfaction are minuscule in the grand scheme of things for them at least.

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    Reviewed May 30, 2014

    I own a sports retail store in Richmond, VA. I have applied for the Nike account to sell Nike NFL jerseys, once in 2012 and recently. I have been in business since 2000 and am a minority owned business. There's no other licensed stores that sell Nike NFL jerseys in the mall I'm located in as well as in a 5 to 10 mile area, especially none at all that are minority owned. I filled out all apps and sent in all pictures but regrettably still was denied to open a account.

    Point, my competitor isn't a minority and has the account and corporate stores such as Dick's Sporting does too. I have top brands in sports accessories and I have accounts with many brands but I was told I don't suit Nike's distribution plan. There isn't a distribution plan in my mall and area at all. I'm doing this not anymore for me but for the many future minority owned sports businesses that will want to carry the Nike product. I feel Nike wants minority owned businesses to sell their shoes in urban areas but not their jerseys that sell more in suburb areas. This is needed to be told.

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    Reviewed March 4, 2014

    I suffered bad feet injuries from wearing Nike trainers (**). Nike are still looking into this and currently have their legal, insurance and risk management team dealing with it - so far 5-months. I'm told it could be the sizing - well it's the same size I have always taken when wearing Nikes! It could be the surface - only worn on a pavement! I'm still wearing all the other footwear I was wearing at the time apart from the Nikes and my feet are OK now - seems like there is a serious issue with these shoes. Nike have currently gone quiet!!!!!!!

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    Reviewed Feb. 27, 2014

    I have literally bought in the last year probably right around 10 pairs of air max alone and my wife has three, my 3 sisters got one, my brother-in-law got a pair, I bought 3 for me and I bought a pair for my grandma and my aunt and for a friend that all had feet problems. These were all gifts and very expensive gifts all purchased by me because I thought these were great shoes for your back and for your feet. I also am a Nike person in a Nike family who has friends and family that all wear and buy Nikes. These are just the air max shoes I've purchased.

    I have had so many problems with these shoes popping or just losing air somehow. My aunt's shoes went flat on both of them and I somehow had three pairs of shoes that started going flat and two of them started taking water and squeaking. How embarrassing. I hadn't owned any of these shoes very long before they started having issues. Yes I have other pairs and my wife's pairs haven't popped and it seems that the more super hard on these shoes you are they don't pop. I don't get it. I tried getting these shoes warrantied and they couldn't even find me another pair.

    I am so disappointed with Nike in having so many problems with these shoes. I definitely will not be spending my money on Nikes anymore. I'm just really irritated with the fact all my shoes are Nike running shoes and my clothes are all Nike Jordan wear and Nike hats etc. You get the drift. So where do I go from here? I guess I will have to acquire some new tastes and find another brand I like better but I will tell you I will not invest another dollar in a company that makes such a weak product and doesn't stand by it.

    I never thought I'd be writing a review but like many of you on this site now know, Nike makes a very weak product and overprice them with the Nike name. Glad I'm not the only one that knows how this company is. None of my other family even really liked Nikes till I bought them for them so I'm sure they won't be buying them anymore either. Anyone wanna buy some Nike products? lmao.

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    Customer ServiceReliability

    Reviewed Jan. 29, 2014

    If you live in Canada, save yourself a headache and don't bother buying a fuel band. In terms of the actual product when it was working, it was good; however, the moment you have any issues with the band becoming defective, kiss goodbye to the band for 3/4 months to get a replacement. My fuel band was under warranty and I've been waiting 3 months so far and just got off the phone with their customer services in Canada who was some arrogant little ** that didn't even apologize once and then he informs me it will be at least another 5 weeks. That will make it 4 months or more to get their defective product which was under warranty back to me. 'Disgusting' doesn't even come close.

    Worst customer service I have ever experienced, not even as much as an apology! If they cannot handle the need for customer services in a country this big then don't sell your products here. From being an avid Nike user, I will certainly not be purchasing anymore of their products following this. Could you imagine Apple taking 4 months to get a defective laptop under warranty out to their customers? NO, because it would never fly!!!

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    Reliability

    Reviewed Jan. 22, 2014

    I see many people complaining about issues that are not Nike problems, but TS that they want Nike to pay for. In my history with the company if I had a defective product it was dealt with quickly and replaced.

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    Customer Service

    Reviewed Jan. 1, 2014

    Ordered a pair of Jordan Superfly2 for my son. I followed the building process online and notice that for one week, the process indicated that the shoe was built and completed. I called Customer Service and asked why it is taking so long to ship and they replied that the sneakers have been assigned a tracking number. When I entered it into UPS, it came back as not on file. I made several inquiries and were told several stories. The one excuse they gave me is that the sneaker is produced in China and it takes several days to clear US Customs. I asked if after it passes Customs if the shipment can be upgraded for expedite shipment. Response was "no, not possible".

    If the production of the sneaker was still in progress, then I can understand the delay. But for it to be completed and waiting one week to ship seems a little excessive. Even after all my conversations with customer service and supervisors, my sneakers are still "waiting for US Customs to inspect it". I will certainly return the sneakers before the 30 days are up. I don't like to do business with a company that lacks good customer service.

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    Reviewed Dec. 18, 2013

    In the summer (it is now December), I purchased some Nike Free 7.0 v2 running shoes. I used them probably 8-10 miles for 3-5 mile runs and 3 times a week for running at the gym. The inside left in-sole kept coming out of the shoe and the shoe was worthless and the insole kept coming out of the shoe. The shoes couldn't be used for their purpose and they were worthless after only a few months. After speaking to a Nike representative, I sent them back. However, they were deemed to have normal wear and tear. This is fairly unacceptable as $100 shoes should last more than 3 months. I am done with Nike, will be selling on eBay or my Nike products and refuse to endorse or acknowledge their products.

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    Customer Service

    Reviewed Dec. 11, 2013

    On December 5, 2013, I purchased 1 Nike Fuel Band through Nike.com using my PayPal account. December 6th, I checked my PayPal only to find there were 2 charges of $149 made 25 minutes apart. I called PayPal and they said I needed to contact Nike.com, which I did. I was assured that I had only 1 order in the system. I had only received communication on the 1 item I had ordered from Nike.com so I proceeded to call PayPal again. Again, I was told it was Nike.com that was holding the extra $149 in pending, not them. Yesterday, I called again and asked for someone in management, I was told they would call back within an hour or two.

    Five hours later, I called back again. Finally spoke with a manager who told me that I did in fact have a pending order in the system and that it must have been processed twice!! How is that possible when I never received confirmation from them if I had two orders?!! The situation should have been rectified December 6th; now it is the 11th and I will have to wait until next week for the money Nike.com has in pending for an order I didn't place. PayPal is what I am using for Christmas for my children. I have a small eBay store to allow extra income for Christmas. Thank you, Nike.com, for not allowing me to finish Christmas for my family and placing me in the negative with PayPal.

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    Reviewed Dec. 10, 2013

    My Nike tennis shoes ripped on the right side leather from playing tennis. It was a small tear and then it grew. I had it for over a year and tried to get reimbursed using their 2-year warranty. It was first time filing a claim but I got denied. I'll try to avoid Nikes if I can.

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    Reviewed Dec. 10, 2013

    I noticed that my sole had separated from the Air Max shoe. When you pay $180 for a pair of shoes you don't expect this to happen the next day. Going down the stairs to my basement, the back of the sole caught on my step which led to a fall. Now I have a broken ankle and need surgery. I am not done with Nike by far. I will lose 3 months of work at least due to their faulty product. Please check what you buy from Nike.

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    Reviewed Nov. 5, 2013

    If you've let a shoe sit for a long period of time, the rubber will start to dry rot. You have to wear a shoe and let the rubber bend for it not to dry out. I know it sounds strange but it's the same as a tire. If it isn't driven on then it will start to rot away as well.

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    StaffReliability

    Reviewed Nov. 5, 2013

    I like Nike's clothes and I buy a lot of goods from Nike. Shirts, tops, pants, sneakers, jackets etc. I am a very good customer. Nike made a stretch jersey top with a waffle back. They made about 100 different styles and the style was hot. The problem was that when you washed the shirts, the waffle came loose and tore away from the sides... Now, the manager, Islene **, plus two other workers, agreed that it was a design flaw and defective but they were just NOT going to take them back or offer a store credit. NOTHING!!! They told me that the store has a policy of not accepting returns, even for defective or design flawed goods, after a certain period. They all told me including the manager said, that the time constraint was one year. They looked inside the shirt, pointed to a code, and said it was too long.

    I looked at other shirts in the store and the code was THE SAME!!! Disingenuous at best. The manager told me that the receipt says one year, so we looked at it and NOWHERE on the receipt does it say one year and NOWHERE does it talk about defective merchandise!!!! I am shocked that NIKE will NOT stand behind their products and will LIE to their best customers!!! They lost a great customer and for a company that ships all of its jobs overseas, to the poorest countries in the world and does not pay them a decent wage but sells their products for TOP DOLLAR, they have CHUTZPAH!!! BALLS!!!

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    Customer ServicePriceStaff

    Reviewed Oct. 31, 2013

    My son purchased a pair of Nike soccer cleats. Wore them for less than 3 months - paid over $200. The seam came apart and you could clearly see the threads coming undone. Nike Claims Department denied my request 4 times. They advised that the shoe had been "cut" by someone or it was due to an outside abrasion (kicking something other than a soccer ball)? They denied it being a "workmanship" issue. I beg to differ and can prove it if they had given me the chance. I was advised by Nike that they "trust" their inspector’s decision and nothing I can do or say would change their minds. Also, I was told by the supervisor that "It doesn't matter how loyal I have been as a customer, Nike does not offer a loyalty program and doesn't care about keeping customers happy." When I asked to speak with someone who really cares, I was told to write a letter.

    Nike needs to stand by their products. I have since then read many blogs of people with the same complaint. It’s like the staff is scripted and makes no exceptions! They need to train their customer service staff to better understand customer retention. I will never buy another Nike product again. I believe service culture, like all organizational culture, is driven from the top. When I meet bad service I immediately draw conclusions about the top management team – if the frontline is like this, what’s the brains thrust like? I know I am a small fish in a big pond, but one day others will figure it out like I did... the hard and expensive way.

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    Reviewed Oct. 21, 2013

    On 8/26/2013, I bought a pair of Nike Air Monarch 4 shoes. In less than two weeks, they started squeaking. On 10/15/2013, I contacted Nike and they told me to send them back, and if there was a problem with them, Nike would send me a voucher for the cost of the shoes. I let them know right then that I did not want any voucher, that I wanted a refund. Nike replied, "Just send them in and let's see if they're defective first." They were, all Nike will do is send me a voucher. They won't even send back the shoes. I can only use their voucher at their online store. They don't have anything that I want.

    So now I've got a voucher for $58.01 and nothing to show for it. I bought the shoes in good faith, and that if there was a defect, I would be given my money back, not a store credit at a place I do not intend on dealing with any more. P.S. This brand of shoe has a high defect in them and they keep selling them even though they know about the defect, just to get your money and make you spend the refund at the store.

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    Reviewed Oct. 3, 2013

    I purchased this pair of Nike Walk 2 years ago. Before I could even wear them, I broke my ankle. My ankle is healed. I wore these Nike Walk sneakers to take a walk with my 9 year old son. After about 1/2 hour, I noticed they were cracking all the way across the top of BOTH sneakers!! I tried to return to the store of purchase. Just as luck would have it, the store is no longer in business!

    Now what? Will Nike honor this? I surely hope so as I have been a dedicated customer of Nike for over 25 years. Please, I cannot afford to just buy things to throw them out. I work hard. I am a single mother struggling each & every day to support my son. I'm hoping that Nike is a stand up company that will help me in some way to resolve this issue.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2013

    After a very short time of wear, the material at the top of the sneaker above the laces started separating from the toe guard on my Nike In-Season TR 2s (a place on any shoe that doesn't wear out). I tried to exchange them at the place of purchase, Foot Locker, but was told that it was a defect in the shoe, and I should bring them back to Niketown. Niketown told me they didn't sell them anymore so they would reimburse me for only 37% of the original purchase price (the lowest listed selling price).

    When I returned home, my husband found the sneakers on Nike's website at the original purchase price. When I complained to customer service, I was told that without a receipt the sneakers could only be exchanged if there was a manufacturer's defect. Please see my second sentence. The shoe is a piece of garbage, both of Nike's representatives gave me misinformation, and Nike took no responsibility.

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    Customer Service

    Reviewed Sept. 20, 2013

    Second pair of 200$+ soccer cleats belonging to my 13 year old midfielder (son) that the stud has cracked off (Mercurial Vapor 8's) & fell off completely T90's. This occurred 2-3 months after use. I was able to open a claim for the T90's about 3-4 weeks ago, since then no contact at all!!!!! I have called every few days to no avail - have been on hold up to two hours once! Obviously no one is manning the customer service line! Unbelievable, my son is an avid athlete and we have spent a couple thousand on shoes to date; he is a loyal Nike wearer.

    Not anymore if this is what their customer service is like from now on. If there was an issue with customer service why wasn't I told before I shipped the faulty shoes back to them?? Why so vague about why there are "unavoidable delays". I can’t believe this is Nike and not some small, crappy company. This would not happen with Nike USA. If someone doesn't answer the phone soon I am really taking this on!

    You just can’t ignore people who spend a fortune on your products. And why have your products become so substandard?? I also bought a pair of Nike Flyknit runners ($200) last week for him, and already have seen wear on the soles that is not consistent with a shoe that has been worn approximately 3-4 times in dry, normal conditions. What is happening to NIKE????

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    Customer ServiceReliability

    Reviewed Sept. 3, 2013

    In May 2013, I returned a pair of Nike running pants. They were deemed defective by Nike Canada. I am still waiting for my replacement. I am told the shipping warehouse is closed and they think it may reopen at the end of September at which time I am told I will have to wait another 6-8 weeks for it to ship. But they aren't sure if they will open at end of September. And don't even try to call Nike Canada, 2-hr wait!

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    Reviewed Aug. 31, 2013

    Had pair of brand new never worn leather Nike golf shoes. Paid $100. Health problems prevented me from golfing for about 4 years. Finally able to golf. Shoes were kept in box in my closet. Halfway through round, shoes came unglued and soles fell off. I was basically golfing in moccasins. My feet were hanging out the sides. From all the reviews I have read on this subject, I am not going to waste my time pursuing Nike for a resolution. I'm sure Nike prefers it that way. I hope other people will benefit from my post and pictures. DO NOT BUY NIKE PRODUCTS!!!

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    Customer Service

    Reviewed Aug. 20, 2013

    I purchased a pair of Nike LunarGlide for my son. He wore them to school for two months. Over the summer, he was walking in them, and the webbing split on the left shoe. Fully expecting this to be covered under warranty, I paid to have insurance and two-day shipping to the claims department. I was shocked that they denied the claim due to "normal wear and tear." Never has he worn out a pair of shoes before he outgrew them! After talking with customer service, they agreed to let me speak with a supervisor. He informed me that "well this is the first pair of shoes that he did wear out." Refused to do anything. Very disappointed. I have better things to do with my time than talk to people who talk down to me. This is unacceptable. Nike should stand behind their product. I will not purchase another pair of Nike shoes.

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    Reviewed Aug. 14, 2013

    I was very disappointed when I realized one of my Nike Airmax shoes was flat. I paid $199.99 + tax for them. Hardly wore them at all because they were my favorite colored, most comfortable shoes I had. I went for a long walk one hot day and that was it for them. That was the longest period of time I wore these shoes for. These shoes weren't made for training nor walking in. More like to look pretty in. I called Nike claims dept. and was told "Unfortunately the date on yours are 2 yrs old so we won't be able to help you!" Never buying a pair of Nike shoes again!

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    Price

    Reviewed Aug. 3, 2013

    My son is 10 years old and had to have these shoes...cost us a hefty $140 dollars...we got them March 2013 and the soles have since fallen apart and detached from the shoe...these shoes are obviously poorly manufactured for the cost...These shoes have a YEAR WARRANTY. Where do I submit a claim?

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    Reviewed July 29, 2013

    My son had a pair of Nike Air's. While on a trip.... the air deflated in one of the shoes. Called Nike and they said there was a two year warranty. Shoes were worn probably wore 11 months so all good with warranty. Denied case as "We are sorry your product cannot be credited for replacement. Nike will replace any product with a material or workmanship flaw. Your product was thoroughly inspected and the problem appears to be caused by normal wear and tear or excessive outsole wear. Unfortunately, this is not considered a material or manufacturing flaw and all inspector decisions are final".... There was nothing obvious that made these shoes fail. WHY WARRANTY your products...you never stand behind them? Hope my son chooses a different brand. You don't care about your customers at all.

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    Reviewed July 25, 2013

    I just read someone who wear Nike had heel pain. The Nike free I use cause me left heel pain. My son too same left heel. Do anyone had the same problem?

    Please if anyone had same problem post.

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    Customer Service

    Reviewed July 10, 2013

    I placed a NIKE ID for the Custom Tiger Woods 2014 shoes on June 7th and delivery date was July 9th. I paid $241 for them and expected to get them by the date so I can wear them in a tourney. The shoes never shipped so I called and called 6 times and no one knows where the shoes are, why they’re not shipping and if when they will ever ship??!!! I can’t believe I might have to file a fraud report to my CC company about a billion dollar company... DO NOT ORDER NIKE ID SHOES!!! YOU WILL NEVER GET THEM.

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    Customer ServiceStaff

    Reviewed July 4, 2013

    On May 6th, I returned a pair of Nike running shoes to the company in Ontario. They are valued at almost $200. Within 2 1/2 weeks, it was identified that there was a manufacturer's defect and I was told they were being replaced. I have been in phone contact almost weekly and as of today, July 4th, the sneakers have not been sent. Moreover, there is no recourse to find out why this has taken almost 9 weeks. We were told that the warehouse had been shut down and there is a backlog. This occurred well after I was told the replacement running shoes were ordered. In order to speak with a representative, I have waited as little as 48 minutes and as long as 1 hour 38 minutes. As it stands today, my husband has no running shoes and has NO idea when we can expect to receive them. I feel this is very poor customer service.

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    Reviewed June 12, 2013

    I purchased the shoes in the month of December, 2012, but the shoes were damaged within three months. The dealer DID NOT cooperate with me.

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    Reviewed June 10, 2013

    I have been through 4 pairs of Nike. This last pair I bought less than 6 months ago ($109), and they too have a hole in the sole just like the first 3 pairs. I’m done with Nike. They don't seem interested in the customer satisfaction ratings.

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    Reviewed June 10, 2013

    I got as a gift, end of golf season, a pair of Nike Air golf shoes. Finally got to wear them this past weekend for the first time (June 10, 2013). By the third hole, the soles had completely disintegrated. I called Nike claims and because the shoes were more than 2 years old, Nike said they could do nothing. I am in the plastics business and no material should disintegrate as badly as they did, no matter what the conditions. Note that the sole didn't just come off the shoes, but the materials for the sole and heel broke on both shoes into pieces. Nike, shame on you for not honoring your products. Another customer lost!

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    Reviewed May 28, 2013

    Last month, my 9-yr-old son came home from school with his right Nike Air Max shoe having a bulging heel. After wearing these $130 shoes for 5 months, we were quite shocked. The heel literally exploded and left the shoe unwearable. He can't even walk with them. We sent them to Nike fully expecting a full refund. Instead, our claim was denied. I called Nike and after a month of back and forth with Saul, we eventually were told that it was just a normal occurrence due to wear and they agreed with their initial inspection. Nike - you have lost a customer! Unbelievable!

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    Reviewed May 21, 2013

    I am a Canadian and when I was wintering in Venice, Florida, I purchased a pair of Nike Shox running shoes at the Ellenton Outlet Mall, Sarasota. It was President's Day sale and it was very busy. When I was fitted for the shoes, I loved them and purchased them. When I tried the shoes on in Canada again, I had a size 6 instead of 6 1/2. I think the store was so busy that the clerk picked up the wrong pair, placed the shoes in a box that said 6 1/2 and I threw the box out knowing full well the shoes would fit when I get back to Canada. Well, I went for a walk and when I came home, I told my husband that these shoes were not as good as others I had purchased. Probably about six pairs in the past. He looked at the shoes and said, "Well, they look great to me," and when I checked the shoes, the size said six. I have always been satisfied with Nike products and the type of footwear that your company provides. Can you help me with this situation? Thank you.

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    Reliability

    Reviewed May 16, 2013

    This is the third time that we purchased Nike sneakers. The first two times, we brought back the defective product to the Nike Store. We were only given a credit for $20 since the sneakers have been worn a few times, 7-8. The soles were in brand new condition but they deemed them worn. The problem is the soles of these sneakers became unglued and began to fall off. I brought this to the attention of the Nike Store and was told to just re-glue them with gorilla glue. This brand has no good business model and cares about nothing but the almighty dollar. I will never buy Nike products again. Their loss, not mine.

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    Reviewed May 9, 2013

    Nike Air Monarch - No matter what surface I walk on, these shoes make noise. I have tried to spray them with silicone to help stop making noise but nothing works - the worst pair of shoes I have ever owned. I recently ran into a friend of mine and he has the same shoes and same problem. What the hell is the problem with your shoes?! I will definitely go back to Reebok.

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    Reviewed May 7, 2013

    I just bought my Nike shoe yesterday and it is uncomfortable for me to wear it. My advice for this product is I wouldn't recommend this product at all because I was wearing it today and the style of Nike shoe doesn't fit me. It is too tight and my foot squashes me and it hurts. I am returning my Nike today and never wear it again. I would rate this product a 0 out of 10. But unfortunately, I like Reebok more than Nike. Sorry, it's very difficult when it comes to shoes. Sorry guys, Nike is not for me! That is my bad review for this product! I hate Nike!

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    Customer Service

    Reviewed March 20, 2013

    I bought Nike Flex TR 2 black and pink trainers and after half an hour of aerobics, the whole front part of the sole started to fall off. I took them back to the store and took a new pair since I didn't like any other pair. After 2 days, the same thing started to happen on the right front sole of the shoe. It was not as bad as the first time but that doesn't matter! I took them back again and this time, they needed to evaluate the damage. They just called me and told me that it was my own fault; I must have stepped on something sharp and I don't get a refund, but I do get the damaged shoes back.

    It's easy to say I'm never buying Nike shoes again. They should think about the quality of their products, since it appears to be ** (sorry, I'm not very happy right now as it feels like I threw $50 out the window). On the photo of the first pair, this happened to every part of the sole on both shoes after half an hour.

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    Reviewed Jan. 31, 2013

    After sitting on a shelf for a number of years, I recently placed a pair of unworn Nike shoes into service for the first time. 4 hours into their trial run, the sole completely separated from the uppers. The foam sole tore down the middle from heel to arch and began flapping. Under further inspection, the front sole had begun peeling away as well. Feeling it to be obvious, the shoes had no wear and that in anyone's estimation there was some sort of defect. I filled out the online form and shipped the shoes to Nike for their input. Admittedly, as these shoes were older, I expected little in the way of remuneration but did anticipate some type of explanation. Unfortunately, even with the lowest of expectations, what I received was even less.

    I received a rejection letter stating that my shoes would not even be inspected because they were outside their 2-year warranty. I actually called for further explanation and was told that their shoes were meant to be worn, and sitting on a shelf, the adhesive could fail and shoes deteriorate. I've had shoes last longer under constant wear without falling apart. Wear out, yes; fall apart, no. I also asked why they would not investigate for their own benefit but only received the repeating loop of their 2-year policy (might as well been talking to a recording). I've been a Nike supporter for over 25 years but figure they have gotten enough of my money, and now time. Guess we will see how well Adidas stands behind their product.

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    Staff

    Reviewed Dec. 13, 2012

    I recently purchased a pair of Nike shoes 3-4 months ago and at the time while I was in the store, I tried on multiple pairs of shoes and the sales rep eventually approached me and asked if I needed any assistance. I picked the pair of shoes I wanted to purchase. However, he did not advice me of Mi coach chip which records my exercise data that's usually located in the shoe underneath the shoe sponge. A few of my friends have the same type of shoes and have recently asked me about the Mi chip. I had no idea that the shoe was supposed to include this chip. I have only just recently discovered that the chip was never in the sole of my shoe plus I paid $170 for this pair of shoes.

    I'm not happy about the service I received and would not recommend Nike to any of my friends or family in the future. I am extremely disappointed that the rep did not speak to me about this chip and now I don't have a receipt for this transaction. I'm not able to inquire about this product as I don't have any proof. I'm not happy!

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 11, 2012

    I'm a retailer and I wish we never carried Nike. Nike has had the contract with the NFL before, so why is it so hard for them to supply all the NFL teams with jerseys? Every one of my customers are getting upset with me and my co-workers for not having jerseys. No matter what company customers go through, they will be lucky to find the jersey they are looking for. It's easier to find knockoffs and old Reebok jerseys than it is to find a current Nike one. Now that I have seen inside the way Nike treats the stores that carry their items and the way they supply those stores, I will not ever buy Nike items. Even the Nike rep who comes in our store to make sure our store is to Nike's standards is rude. She won't let us place any of the other items in our store near or around the Nike items. Sell Nike and only Nike is what that suggests.

    I will never buy Nike and the only reason I sell it is because I have to! Shame on you Nike, but I'm sure you don't even care.

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    Reviewed Dec. 9, 2012

    I purchased a pair of Nike Max Air running shoes from Dick's Sporting Goods for $150 in July 2012. The salesman said that Nike guarantees these shoes for 12 months. I used these shoes only for walking but bought running shoes because of the cushioning factor. Four months later, the left shoe heel deflated. I mailed the shoes to Nike along with receipt copy and a letter letting them know the history. Nike emailed me that these shoes only show "normal" wear. It is normal for a $150 pair of shoes to be of no use after 4 months? Saying that I am disgusted with Nike is an understatement. I will never buy another Nike product because they do not stand behind their guarantee.

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    Price

    Reviewed Oct. 17, 2012

    I have two pairs of Nike AIR shoes that have fallen apart between the sole and the actual shoe - the "foam" disintegrated on both pairs. Yes, these shoes were worn for tennis about 4 times each, then packed up and moved. Recently unpacked to resume wearing for just walking, and they both disintegrated when I took them out of their boxes. Was this a common flaw with these shoes? I believe that the shoes should hold up much better than that - they are not inexpensive. Oh, made in China. Maybe that explains it. What can the company do to rectify this situation?

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    Reviewed Oct. 10, 2012

    I bought a pair of Nike shoes a few months ago for my son. A huge bubble developed in the heel of one shoe. I took it back to the store which told me it was a manufacturing flaw, gave info to send them back to Nike to be replaced. Nike refused saying it was normal wear down of the shoe. I fought as high as I could get. I was told the president will not take letters from consumers! I thought Nike was a good company. No reason this shoe should have done this. I feel really cheated and let down by Nike!

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    Reviewed Oct. 7, 2012

    I purchased a pair of Nike Air Max about two months ago. First time in a while and I have never had problems with their product until now. I have suffered with severe pain in my left heel from the shoes. I’m not sure if it’s a defect in the left shoe or not. I couldn’t afford to get another pair, so I've had to wear my other shoes. I've tried to wear them in the last week off and on, and it still causes extreme pain. I would like to find out what can be done about this problem and hope I haven't caused damage to my foot.

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    Customer Service

    Reviewed Oct. 5, 2012

    I bought my son Nike Vapor Talon for $149. He wore it in 5 high school football games. In game 3, the lace ripped right through leather, by week 5, through 3 more. Also I bought him a pair of Nike Free 3.0 for $75. The black wore right off the toes in 2 days. I was really upset so I went on the Nike site on a live chat and to my surprise, they have a 2-year guarantee on defects. If you have proof of purchase, take them back to the store. If not, you can call Nike Claims specialists at 1-800-344-6453 or online. They will send you info on where to ship shoes and if it was a manufacturer or material defect, they will send you a voucher for new shoes. Hope this info is helpful.

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    Customer ServiceOnline & App

    Reviewed Oct. 3, 2012

    Recently I bought some Nike Machomia boxing shoes for $99.99 from a retail store. After wearing the shoes for only three weeks, the sole from the right shoe near the tip and rear outer side was falling off (the sole at the tip looked like an alligator mouth). The following week, I took the shoe back to the retail store and since I was 2 days over the 30-day warranty, they would not exchange them for a new pair. They said I would have to send it to Nike and they would perform an investigation, which would indicate if it was a manufacturing defect. I sent the shoes and two weeks later, I received an email from Nike confirming it was a manufacturing defect and I was sent a voucher for $75.00 that was only valid at Nike.com.

    Here's the issue, Nike.com does not sell these or any other boxing shoes on their website. To make it worse, they did not refund the entire amount I paid for the shoes. I simply wanted a new pair; I did not want any money back. I called customer service and told them my story. Their answer was that if I don't use the voucher and get something from Nike.com, then it would be useless. I requested for them to send me a new pair and take the voucher back - they said no. I asked for the rest of the money that was owed to me and they said no. Now, I'm forced to get something from Nike.com just so I won't lose the voucher's $75.00 and I'm forced to buy a new pair of boxing shoes from another location.

    Technically, I'll be paying over $175.00 for boxing shoes simply because Nike would not exchange the shoes that were confirmed to be a manufacturing defect and they did not refund the full amount. I don't even care about the voucher at this point. I simply want them to do the right thing since I purchase so much Nike gym gear. I feel I'm being ripped off. Is there anything I can do?

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    Price

    Reviewed Sept. 29, 2012

    Nike Air Max - My 8 yr old saw these shoes and had to have them. After searching everywhere to find her size, we bought them for her in the middle of August to start school for $130.00. A week ago she came home and the sole of one of them went completely flat when she walks on them. I now have a very expensive pair of shoes lying here that not even my 8 year old will wear! How can this be when I pay $5.00 for summer play shoes and they still look fine! Please tell me Nike will do something about this. We have Nike shoes for the whole family but this is completely unacceptable. Thank you for your time.

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    Reviewed Sept. 28, 2012

    I got my son a pair of 2012 Nike on Sept. 6, 2012. Tell me why the bubble from the back of the sneaker; the air came out. He can wear the sneakers no more. He had them for a month. That was $100 down the drain. I would never buy a pair of 2012 again. I wish I could get my money back, but I don't have the receipt. I wish you could see this.

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    Reviewed Sept. 8, 2012

    I would just like to say I have been a fan of Nike products for years, that is until we took my daughter school shopping and had seen the awful language on a Nike shirt displayed right in front of a sports store in the mall. My husband and I are very disappointed that Nike has chosen to use curse words that our children have to read on your items. It is very offensive and has turned our whole family off Nike. Why would you change things for the worst when you were so popular to begin with? As a Christian, I am very appalled that you are stirring our youth in this direction!

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    Reviewed Sept. 5, 2012

    At the U.S. Open, NY, Sept. 4, 2012, it was stated on TV that Maria Sharapova was the only person in the stadium that did not stop what they were doing and give attention to the playing of the National Anthem; she continued hitting practice shots while the entire stadium stood motionless. That is an insult to the nation that has contributed so much to her millions - it was a spit in the face. I have heard so very little about it since. I did see your company's logo displayed on her clothes. How can you guys accept her actions? I do not. Support her, I will never again support Nike.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 5, 2012

    We shop a lot at Nike outlets for our family. We take advantage of your great discounts and sales. This is our complaint about what happened this past weekend at the Crossings Outlets in Tannersville, PA. After waiting in line for 20 minutes, we got to the counter with $450.00 in purchases. We fully expected to receive $25.00 score cards towards our next visit. With the way kids grow, every penny counts when we shop and these discount cards make us come back to Nike.

    We were told by a sales clerk that they were out, so we asked a manager and she told us that it was only while supplies lasted. Why was this not posted and what was the real answer - we still do not know. We are not asking for anything for free but we feel we are losing out on our next visit to one of our favorite stores. Looking forward to your response - an avid but disappointed Nike customer.

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    Customer Service

    Reviewed Aug. 28, 2012

    I ordered a pair of Nike pants on the 19th of August 2012. They first said they were shipped on the 21st but a couple of days later, they tell me there is some sort of delay. Now, I call them and tell them I’m not paying for the additional shipping which was like $15.00 and a day later, they tell me it's within the 2-4 day time frame and so they can refund the shipping. Next thing I know, the item so called has shipped, it was supposed to arrive the very next - so convenient. However, I was home the next day and if in fact the pants were delivered, someone took them, which isn't my problem due to the fact I was here and no one as much as knocked on the door or anything. I'm extremely angry. I receive many shipments but someone will always knock on the door. I don't understand this. However, PayPal is handling it now and I have to say don’t order from Nike Online.

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    Reviewed Aug. 27, 2012

    Nike Tenna Shoes - We have only bought Nike shoes for as long as I can remember. The last three pairs we purchased started squeaking very bad. We heard that not only is this happening to us but three other people. I tried to return but they said we wore them, so no returns! I'm very, very upset and disappointed.

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    Reviewed Aug. 24, 2012

    I purchased a pair of Nike Free Running sneakers for school for my son. He has worn them 4 days and already the color on the toe has worn off. He walks to/from the bus and between classes. He has had 2 periods of P.E. and has played basketball in the gym. In my opinion, it's not a lot of activity on a pair of shoes to already be scuffed up. He does not wear them outside either! Also, I bought him a pair of Nike Dual Fusion in March 2012. He wore them for 2 months to/from school and the stitching around the toe on top of the sneaker came loose and separated altogether. Also, I purchased a pair of Nike Lunarfly3 for my daughter to help teach at a tennis camp over the summer 2012. After 6 weeks, the sole of the sneaker has worn flat. Granted, tennis is a little tougher on a shoe than walking to and from a bus stop, but still, 6 weeks? I'm very disappointed in Nike sneakers especially since we have spent big money on soccer cleats and have had no problems with them!

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    Reviewed Aug. 9, 2012

    The last few pairs of Nike shoes that my wife and I have purchased began to squeak after only times of wearing them. The styles are different but always the same result. I have a pair of shocks and a pair of Nike air basketball shoes and they both make the same noise. It is annoying listening to them constantly. We are at the point of never purchasing Nike shoes again even though they are very comfortable shoes. Is there a fix to this problem or should we just change brands?

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    Reviewed July 24, 2012

    I have been a loyal supporter and a fan of Nike products ever since, but when things happen in all of the Nike shoes I owned this loyalty vanished. All of my 4 Nike shoes (training or workout shoes and running shoes) have all the same defect. After using for 4 months or so, the shoes produced a squeaking sound and after using the shoes further the outer sole split or separated from the upper part of the shoe, causing it to fall apart. The adhesive used may be in poor quality. This is just to inform the concerned company about their products to be more diligent and to correct all the defects being reported to them so that they will have products of better quality. Through this way, I hope they can win back their loyal customer who have looked for a better quality product and even gain more. If we produce more, let’s not sacrifice the quality of the products. Thank you.

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    Reliability

    Reviewed July 11, 2012

    I bought my partner a pair of black/red Jordans and after only wearing them six times, she stopped wearing them. I thought it was because she didn't like them but then she explained that there was something sticking the heel of her foot. I checked and was outraged to find there is something in under the material sticking out and stabbing her foot. This isn't okay. I spent a lot of money on these shoes as a gift and now to see they are defective. What is your explanation for this? These sneakers were bought at the Square One Mall/Foot Locker.

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    Reviewed July 4, 2012

    Black/Blue Nike Reax - I got the shoes for Christmas and I only work about 3 or 4 days a week at a retail store. I looked down yesterday and could see my sock shinning through the toe of the shoe on the mesh part. They still look brand new and I do not recall anything snagging, poking, running over my shoe. Also, 2 of my co-workers have the black/pink pair and within months, theirs were the same way.

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    Customer Service

    Reviewed July 4, 2012

    I bought 2 pairs of exactly the same Nike shoes. 1 pair has rubber sole falling apart and letting go, the other is good. Nike refuses to do anything about it. I was told I have used them for a while already (still under 2 yr manufacture). These were faulty shoes and the corporate giant does not care. Jeff ** continues to tell me "worn out" repeatedly. I offered three options for Nike to consider and resolve this and instead, I get the corporate heavy hand - all their way. They took the service out of customer service.

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    Reviewed June 8, 2012

    Air Max shoes - I bought these shoes at the end of April. They are my first pair. I went to tie my shoes and one of the string holes busted open. So now, the string has nowhere to lace up. I paid a lot for these shoes and wish there was something Nike could do to make me a satisfied customer. I haven't bought Nike a lot because I have trouble with my feet. I thought I would give Nike a try, but they just let me down. Is there something you all could do to make this better to ensure a future purchase of Nike? Thanks.

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    Reviewed May 30, 2012

    Replacement - I paid $160 for a pair of Nike Air Max. I have had them for one year and the air cushion popped shoes are in really good shape and hardly worn.

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    Punctuality & SpeedStaff

    Reviewed May 24, 2012

    I bought these Nike shoes from Hibbett Sports in Athens, GA about 6 to 8 months ago. They still look brand new. My problem is I have washed them and they tore up. I am very upset about them because I have spent too much money on those shoes. I was not thinking about any receipt because I never thought I would have this problem. So, I talked to the people at Hibbett Sports and they said it was nothing they could. I am writing to see if you all can assist me in any kind of way because I am highly upset. Thanks for your time.

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    PriceStaffReliabilityProcess

    Reviewed May 9, 2012

    I bought AirMax shoes on Nike.com. Less than 7 days after receiving the shoes, the air part of one of the heels sprung a leak so you felt like your legs were two different lengths. I mailed the shoes back. I expected them to send a new pair, but instead, they issued a credit. The problem is they short-paid the credit by $8.48. They said they don't refund shipping charges. I said since they sent a defective shoe, they should refund the full amount of $188.68. These were very expensive shoes, the only thing my grandson wanted for his birthday. He was crushed because they broke and now has had to go through this whole process and still has no shoes since end of March.

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    Reviewed May 1, 2012

    I bought my Nike shoes about six months ago, kept it and have not worn it until recently. When I wore it for the second time, I was walking along Nathan Road and felt like something was stuck on my right shoe. I stopped to the side to look at what was stuck and shockingly saw the lower heel come out and the sound was the clicking of the dangling heel onto the rest of my shoe. Since I was shocked, I checked the rest of my shoes and realized that the whole shoe was removed from the sole of the sneaker. I thought Nike was a reputable brand. I paid about 1,500 HKD for these shoes and just realized that the quality was not as expected, hence I am never buying Nike again.

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    Staff

    Reviewed April 27, 2012

    My son has bought two Hyperdunks in the last 1 1/2 year, and both have cracks in the sole in the upper part of the shoes. With the first pair, he didn't noticed for some time and used them often. But he bought a new pair about 4 months ago during basketball season and never used them for training, just for games for about five times. He checked them, and sure enough, there were deep cracks on both shoes. We paid a lot of money for these, and I'm very upset. Plus, we asked someone else who had bought a pair, and at that time, he never noticed. But when he went home to check, his also had cracks. Some people would even think to check. I could understand if they were used for some time, but these are new. So there is a lot more people out there with the same problem.

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    PricePunctuality & Speed

    Reviewed April 16, 2012

    My fiance purchased for me a pair of Nike Air Max sneakers (size 7Y, purple/grey). I had owned a pair the year before and they were great. It lasted the whole year, which included a pregnancy weight gain and a lot of walking at work. So, when he asked me the end of that year what I wanted for Christmas, I naturally asked for another pair. However, the second pair became useless after three months of normal wear and tear. I’m no longer pregnant, 50 lbs. lighter, and doing the same amount of walking at work that I did the previous year. I couldn't believe what happened. The sole underneath wore way too quickly. Then one day as I was walking down the hallway at work, the left sneaker sole that was filled with air (hence, the name Air Max) popped without warning and deflated. I nearly lost my balance and fell on my face. Shocked and very disappointed, I contacted my fiancé but he couldn't find the receipt. So I decided to contact Nike Corporate directly. I told them what had happened and how disappointed I was because I had own the same sneaker the year before without issue.

    I filed a claim and sent them back the product to take a look. After about two weeks, I received the sneakers back in the mail with a letter stating that they cannot refund or exchange the product because it was due to normal wear and tear damage or excessive use. Normal wear and tear? Excessive use? What? I contacted them again and asked if they had taken the time frame of three months into account. They said that it was noted, but that their decision is final. I use the sneakers mostly for work. "I only walk,” I said, “I don't run or jog or exercise in them." I was still told that their decision is final. Even if I walked in my sleep, excessive use for only three months should not damage a product so expensive as to render it completely useless.

    My fiancé says he paid $169.00 for my gift. Now he is out $169.00 and I am out of a good pair of sneakers for work. What really gets me is all the claims about this product that they make regarding durability, comfort, traction and performance. Supposedly, that is why the sneaker is so costly. And yet after three months of what I and many of my family and friends consider normal walking, the sneakers are garbage now. $169.00 garbage!

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    Reviewed April 16, 2012

    I bought a Nike Up Or Down For Women Perfume and the bottle is just leaking from the top; I have not even used it once. Shopkeeper is not ready to use. Let me know how I can proceed further.

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    Staff

    Reviewed April 16, 2012

    I bought a size 9-1/2 Nike Air Max shoes from the Atrium store in Karachi, Pakistan in Dec. 2011. They feel tight at the metatarsophalangeal joints. I tried a larger size shoe with the same problem. Since then, I have kept the shoes in wooden spring shoe trees but with no relief. I do not have a very broad foot but I think the shoes I bought were meant for Asia-Pacific population where the feet are generally narrow. I have previously owned Reebok, Adidas and even Nike Air shoes with no discomfort. The store people are not helpful. Kindly look into the matter for my benefit.

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    Reviewed April 13, 2012

    I have extreme heel pain when wearing my new tennis shoes (Nike Air CourtBallistic 4.1). I have tried inserting heel pads with no improvement. I’m very dissatisfied with this product

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    PricePunctuality & Speed

    Reviewed April 10, 2012

    I am writing this letter to you because I have a complaint. You see one day, I was at your local outlet store in the Folsom Outlets and I had bought a pair of Nike Free Runs. I took them home. Approximately two or three weeks later, the shoes literally fell apart. I mean the sole came off the shoe. The mesh on the shoe began to rip on its own. It was terrible. They fell apart when I was working out. I was furious because I really liked those shoes. They had cost me a lot of money! And I was thinking since you guys have a life time warranty, you guys would in return give me a new pair because those were the only workout shoes I have and I have no extra money to spend on any other ones. Thank you for reading this letter and I would appreciate it if you helped me out.

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    Reviewed April 6, 2012

    i recently invested all of my birthday money on some blue and light gray Nike Women's Eclipse. Although these shoes are comfortable and nice-looking, i was very upset when after about 3 uses, I noticed the seams were detaching. I spent $65.00 on these shoes, and I was expecting a good quality shoe, especially from Nike. But what I got made me feel ripped off and upset.

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    Coverage

    Reviewed April 6, 2012

    A store in the Bronx (BX Sports) at 1574 Westchester Avenue sells all their Nike products a few weeks before the release date, and it's pissing off the community, because most of the kids in the neighborhood are fighting for the same product. All stores should release the shoes on the actual release dates. Isn't that the policy? Shouldn't their Nike license be revoked?

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    Reviewed April 5, 2012

    I purchased a pair of Nike Shox for my 10-year old son. He wore the shoes three times before the leather started peeling off. I completely understand he is a boy and tough on shoes, but for $95, the shoes should be tougher! Now the shoes look like he has had them for years because the leather just flakes away. We purchased the shoes in the middle of February. I am very unhappy with this product. We have four children and are normally Nike fans, but not this product. We would like a new pair of shoes. Another kind of Nike shoes, not Shox!

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    Reviewed April 4, 2012

    I bought my Nike Air Monarch size 11 at JCPenney, put them on about 3 times and the left one is squeaking so loud everyone in the store hears it. It seems to be between the sole or something. It’s inside the shoe. I would like to send them back and get replacement or money back. We gave $50.00. I’m retired and on a fixed income.

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    Reviewed April 1, 2012

    I love Nike shoes and have been buying them for many years for my four kids and granddaughter. My kids are all grown up now. I still buy shoes for my 13 year old granddaughter. Now, I'm retired and on a fixed income. I bought some shoes, Air Monarch IV (4E,) size 11 wide # 416355 102. The first pair I bought 4 months ago, I got this stupid squeak in the right shoe, in the back heal, I only use these shoes for walking on the treadmill. So, I bought another from the same place, J.C. Penny’s two weeks ago and put them on. Then after 10 days, there’s a squeak in the right heal again. I can’t take them back because I have used them. Can you help me with another pair or some kind of coupon? I never complain, please advise.

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    Punctuality & Speed

    Reviewed March 29, 2012

    I bought Nike shoes for my son on October 23rd and paid $56.99 for them, thinking they would last. Then, 5 months later, were falling apart. The seams are coming apart, the inside cushion is all bubbly and my son says they are uncomfortable to wear. He is 10 and only had general use out of the shoes. Can’t they make decent shoes for a 10 year old boy that doesn’t fall apart?

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    Customer Service

    Reviewed March 27, 2012

    I bought a Nike Reax gray and red and there are holes coming out at the top. I bought them end of February beginning of March and I paid around $60 on sale. They are my work shoes and have not even been able to enjoy them because of the problem. I just want this shoes replaced for work use and I can send these back to you. Please respond asap. I am not happy.

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    Reviewed March 26, 2012

    I bought a pair of Nike air force a month ago and its top split already. I always purchase Nike and Jordan for me and my kids and have never been dissatisfied with your products. I use your products because I usually get my money's worth. I am truly unhappy with this.

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    Reviewed March 25, 2012

    I bought a pair of Nike shoes which was worth 3000 rupees. I am very much harassed with the quality. Within 2 months, the shoes were worn out. I am a regular customer of your brand and I am really very unhappy with your product. I also visited your brand shoe room, but no help has been offered. They kept my shoes for 3 months and returned it in same condition. The money that I've spend was not worth it and I was dissatisfied with your product. I need my refund or I will file a case in the consumer court.

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    Punctuality & Speed

    Reviewed March 22, 2012

    Nike "Initiator" Running Shoes - I bought myself a pair for Christmas. They were tight so I gave them 3 months to get flexible, but they never did. They are the correct size I always buy. I am so disappointed and now, I am stuck with them. They are the most uncomfortable tennis shoes I ever had.

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    Reviewed March 20, 2012

    Well, I only buy Nike so I purchased a pair of Nike Air Max and I don't know how, but the sole snapped. My air busted out of the Air Max, no more sole and twisted ankle.

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    Reviewed March 20, 2012

    My brand new pair of Nike shoes completely and embarrassingly fell apart while I was walking to work! I had only worn them four or five times! I had to tape my black shoes with the only tape available which of course was white! I worked a 16-hour shift and on the subway return home, I received comments and embarrassing looks from the other riders. It was a absolutely a mortifying experience for me. Being that I do not have the receipt from the purchase several months ago, I ask for your help on where to ship these shoes for your inspection and my reimbursement!

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    Reviewed March 19, 2012

    I have bought two pairs of Nike running/workout shoes in the last 6 months. The first pair I bought was Fitsole2 and within 3 months the left shoe started "squeaking" when I walked. It’s very annoying to say the least. So, I bought a second pair one month ago and paid $75 for them. This time it’s Nike Reax Run. Just last week they started "squeaking" again. I am returning this pair to the store I got them from as I still have the receipt. However, I don't know if I will buy another pair of Nike unless I have to exchange them for the same kind. I just wanted to let you know my dissatisfaction and surprise at the inferior quality of you product.

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    Customer ServiceStaff

    Reviewed March 19, 2012

    I am a regular customer of Nike brand and has real faith on this brand as well as never faced any problems. But recently, I bought a Nike football from a Nike store nearly two weeks before and found a problem in it. We tried to fill air in it after the air was less and found we could not fill air in it. We took the ball to the store and asked the staff to check it. After checking he informed that the hole to fill the air in the ball has been mismatched. After the discussion, I found that this problem does not occur in most of the footballs.

    Frankly speaking, I do not accept such problems and in such short period time from such a brand company called Nike. After speaking with staff, I found that this ball is not of any use to me. I did not accept this, after spending so much money on brand name, Nike. I would request you to look upon my problem and help me to solve this problem. I am also attaching the bill and photos of the football. I would Accept a positive answer from you and your staff. Thank you.

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    Reviewed March 19, 2012

    I am writing this letter for complaining about Nike shoes' bad quality and bad attitude of Nike's shoppers. First of all, I bought Nike shoes last Sunday on the 11th of March, at the shop which is located at 22-26 Goulburn Street in Sydney. After buying this, I wore it just once at the gym.

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    Customer ServicePriceStaff

    Reviewed March 11, 2012

    I purchased $250.00 Nike T90 IV today for my son (online), and after I bought them, it said shipping would be 30-45 days. I wondered how that could be, so I immediately called Nike. They told me I live on a military base when I am positive I live in a normal neighborhood with no military base in my town. I asked for the manager who apparently was in Iowa and his name was Joshua. As I talked to the manager, he told me he could not change or cancel the order (when I placed it only 5 minutes before). He also continued to tell me I clicked "military shipping" on their website. Not only did I not "click" on military shipping, but there is not even a "military shipping" option on the Nike website! Once he informed me there was nothing he could do, I asked him where my son's soccer cleats would be sitting for 30-40 days before they ship to us. He did not know. We will be calling again tomorrow to see if anyone else can help.

    In 30-45 days, my son will probably need a new size and I do not ever want to purchase from this company again! I will be spreading this to all the people that I know. I have heard negative issues about this company, but I continue to support them as I could not believe the rumors. This is the last straw. I have heard from many sources about the child labor and pennies they pay to the children and families that make their products overseas. I did not believe it. But I will say that after the conversation I had today with Josh, they don't give a ** about us, the consumers, and I am more than sure they don’t care about their employees or laborers. My son is a big Nike fan, as is the soccer club that he is part of. I can only pray that he becomes a professional soccer player in the future and can give a voice to how inadequate Nike is to their supporters! I am a single mom and believe me, their products are not cheap. I will check out another brand and blog my success in the future, believe me.

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    Reviewed March 8, 2012

    I only wore my Shox maybe ten times and the bottom is hanging from the shoe. I see that it is just glued to the shoe! My husband paid a lot of money for cheap manufactured shoes! What a rip-off!

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    Reviewed March 6, 2012

    This happens to be my first time buying a pair of Jordan shoes. And to my surprise, they happened to be the worst shoes I have ever owned. They had no support and no comfort whatsoever. For the price I had paid, I thought they would be some comfort. So, I’m returning the shoes and would like my money back.

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    Reviewed March 3, 2012

    After six months, the shoes is taking in water when it rains. Shoe is fairly new but not worn continuously. I take pride with my shoes. This one was nothing to be proud off. The sole all unglued after a short period. I bought this sneaker for comfort.

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    Reviewed March 2, 2012

    I purchased a pair of Nike Jordan for my son for $130.00. After only three weeks, the soles were falling apart and got holes in the bottom of the shoes. I returned under a claim to Nike, and they have denied the claim, even though I had proof of purchase that the shoes were less than a month old. If Nike can't guarantee a shoe for 30 days, obviously they know they will fall apart.

    The store I purchased them from stated they had a few complaints regarding the same shoes. This is the last Nike I will purchase for my family. I plan on letting every person I can, not to purchase Nike shoes and that the company does not stand behind their products.

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    Reviewed Feb. 29, 2012

    My Jordans are coming apart after only 3 weeks of owning them. The store was only worried about not being able to resell them. When they told me to bring them in, the manager was gone for the day. So now I have to make another long trip back to the store the next day. They weren't worried about the $150.00 I paid for the pair of shoes that are new and already coming apart. I have been buying Nike shoes, boots and clothes since I was in middle school. Now I'm 35 years old. I'm very unhappy about the situation. Thank you.

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    Reviewed Feb. 27, 2012

    I was vacationing in St. Augustine, FL and found a Nike Outlet Store. I am in training for a marathon in Nashville, TN and was looking for running shoes. I have always bought Nike and my favorite shoe is the LunarGlide 2. The gentleman who was helping me suggested the Zoom Vomero 6. I tried them on and they felt good and I bought them for $99.99 plus $6.00 in taxes. I have worn them and there is no way I can use them for running. They really hurt my heels and are causing leg pain. There is an MC Sporting Goods Store in our area which do carry the LunarGlides. I was hoping you could reimburse so I can get the shoes which best fit my feet. I will also be happy to take the shoes and receipt to them for trade in or if needed, send them back to Nike, I don't have a lot of money and I hope you can help. I purchased the shoes on 1-27-12. Thank you for your time.

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    Reviewed Feb. 27, 2012

    My Nike shoes make a clicking noise when I walk. I have only had them 2 weeks, and they started. I did not keep my receipt, so I can not take them back to the store.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 24, 2012

    They cheated me out of KD IV's: I went into the Nike outlet factory today at Discover Mills in Lawrenceville, GA. It was about 3:00 pm when I walked in, and I walked towards the clearance aisle in the back. I saw on the bottom shelf a pair of Nike Zoom KD IVs, and the top was ripped off showing it was clearance and not full price. No price tag was on it and an associate went to the desk to find it in the system. He came back and told me it’s on clearance for $30. I say sold and went to purchase it, and while I was at the counter, the other store clerks were talking about the shoe, how they meant to hide it and put it aside for themselves. The clerk then told me that it’s $90, and the best they can do is take 30 percent off to a $66 total.

    I told them they already told me that I would pay $30 from the first associate, and he said, “I’m sorry, but it’s not the price.” I complained about how they have to honor their pricing when they told me it was for $30. The manager came out, and to my dismay, he was even less understanding and looked at me with a disrespecting look. He told me he can’t do anything, but take ten percent off the $66, not the full price. It really felt like they weren’t trying to sell me this shoe on purpose, as all they were doing was talking about the shoe and how they meant to shelve it somewhere no one could find it.

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    Customer Service

    Reviewed Feb. 22, 2012

    This was the third time I tried to get one Nike fuel band. The website was unbearable. I did what was asked. I followed Twitter, had my computer windows open, did all I didn't do the first two times and no luck, again. I called them and they told me that I was out of luck. This company sucks and not only will I not buy anything from them again, as an employee of a large social networking site, I will make sure everyone knows why. Nike, get better servers.

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    Nike Company Information

    Company Name:
    Nike
    Website:
    www.nike.com