Nike Reviews
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Nike develops athletic footwear, apparel and equipment. The brand caters to athletes across various sports. Founded in 1964, the company creates products aimed to combine functionality with style.
Visit www.nike.com- Durable materials for long use
- Good traction on various surfaces
- Quality issues
- Customer service can be unhelpful
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Reviewed Nov. 5, 2018
I ordered a football shirt for our 8-year-old's birthday and we were not emailed the tracking number and delivery firm as they insisted they had done. It took ages to get through to them, including 5 attempts and they clearly kept cutting the phone off! The first time they refused to accept they had not given me the tracking number and refused to. The second time, they eventually did but the man on the phone swore at me when I said I was going to repeat the number back to him to ensure I had got it right as I could not easily understand his accent. The parcel took way longer than expected and all in all it was a nightmare experience and we simply will not buy any more Nike products. Absolutely awful and rude patronizing staff. They clearly do not care about customers.
Reviewed Oct. 31, 2018
I had bought a pair of shoes and within a month, a hole on the inside had worn where my pinky toe lays which started causing blisters. They were unbearable after that, so I just threw them away. $120 thrown away.
Reviewed Oct. 16, 2018
I purchase a lot of Nike. I have 4 kids and 2 of them wear nothing but Nike. I purchase 4 pair of slides from Kohl’s. They were defective. They were only worn about 3 times and were falling apart. I called Nike. They were returned. They sent emails saying they were received and I would be getting product vouchers. As time passed I still didn’t receive them. I called they said it was still being processed to give it 4-6 months. Well that turned into a year, then I once again called and said they were mailed. When I said that I didn’t get them of course they said that they had to investigate. That turned into another 3-6 months. Then I got a called stating they were never issued. That they would be issued right away.
After another long wait I called again and nothing. Oh well they were issued and never cashed this time. So again another 3-6 months. Well it has turned into 3 years. And I just got off the phone with Nike and they just told me that they will no longer issue my vouchers or give my money back because it’s been too long and that they can’t find a record of one of my returns anymore!!! Really waiting 3 years and dealing with all this, they have the shoes I PAID FOR, PAID TO SHIP TO THEM, and have called wasted all this time dealing with them. And they are going to tell me, too much time has passed.
Reviewed Oct. 9, 2018
Bought a brand new watch for recent University of Miami graduate. Watch straight out of a box, never used. Rubberband breaks in 4 places before one has a chance to wear it. Customer service refuses to replace it or give credit for the watch. Too bad I can’t attach pictures for you to see.
Reviewed Oct. 3, 2018
Ordered 2 pairs of NIKE ID Air Force 1 shoes, Sep 12, 2018. Shoes were to arrive to me on or before Oct 1, 2018. Oct 3, 2018, they send me an email saying there was a delay with the order, and it would be on or before Nov 13, 2018, when the shoes would arrive. (SIX WEEKS LATE!) So, I canceled the order Oct 3. The Nike rep I spoke with was absolutely unapologetic about it. They screwed up my order, and were cocky about it! Uh, no thanks, Nike! If you don't appreciate the business, at least there are public forums such as this to complain about it.
Reviewed Oct. 3, 2018
I purchased a pair of Manoas online thinking they would be the same as last two pair I bought. Although the price was the same the shoes were not. Synthetic uppers instead of leather, eyelets falling out. Generally poor quality... Nike is now just an expensive logo applied on junk.
Reviewed Sept. 2, 2018
I bought Airmax 2015 sneakers 3 years ago and they're not holding up that well. It is pretty comfy and breathable, nice snug fit. Toe box is a little narrow so I had to go half a size up. I usually wear a 7.5, but for Nike I wear a size 8. I paid $180 when I bought it. The problem is, the quality of the shoe is not fair for the price. The right shoe's midsole got scratched or something, and now the air is leaking and it makes a squish sound when walking. The left shoe is fine though. I replaced the insoles with Dr. Scholl's athletic insoles, because they were slightly rough, it was uncomfortable when walking. The outsoles were less than average quality, plastic with barely enough traction. On wet areas, you can literally skate on asphalt and concrete lol. It was pretty fun, but I tripped a lot because of the slippery outsole. Fortunately, the later versions they have used some kind of rubber instead of plastic. Offers more traction and stability, albeit only moderately.
Reviewed Aug. 30, 2018
Nike used to be the best. Apparently, they've gotten a little too big...because they are now the absolute worst company I've ever purchased from! If I could give them a less than zero rating, I would! Whether it's a representative, a supervisor, or a manager...NONE of them are the least bit concerned with helping their customers...or the overall experience their customers have.
I ordered two pairs of shoes on Nike's website before 9 AM EST yesterday (Wednesday, Aug. 29th) and chose next day shipping. Once the order was placed, the confirmation popped up on the website with my order number, a statement that a confirmation email had been sent to me, and a statement that the shoes would be received on or before today (Thursday, Aug. 30th).
After a couple of hours, I noticed that I had not yet received the confirmation email. I tried to search Nike's website for the status of my order (using the order # provided to me when I submitted the order). However, when I tried to search using my order # and email address, the order could not be found. I have now contacted Nike (via chat and phone) a total of at least six times about my order. The last chat I had yesterday was with a supervisor who assured me that my order was being processed and would be received today.
Around 2 AM this morning, Nike apparently sent me an email thanking me for my order. I clicked on the "Order Status" link in the email, and once I'm on the Nike site, I notice that the status of my order is still "Preparing to Ship". By the way, it still shows that status at 12:39 PM. I'm now on the phone with Nike Corporate. My call was dropped by the first person...and another agent picked up the call. I asked to speak to a supervisor, and this jerk tells me that it will probably take 2 hours to get a supervisor on the line. Seriously?? I guess he thought I would hang up, but I did not. Finally, after about 20 minutes, a supervisor picks up. Not very helpful...rather nonchalant...just like everyone else at Nike that I've spoken with so far.
She proceeds to tell me that my order is "preparing for pick" or some crap and that it could, in fact, be delivered today because the "warehouse is not far away...just in Tennessee". However, there is always a chance they may not be delivered today (although remember I chose next day shipping). AND it gets even better...now when I click on Order Status in Nike's email, the site no longer recognizes the order number...tells me it's invalid. NO ONE...not one person (including the two supervisors) I spoke with at Nike expressed any concern at all. They were either rude, nonchalant, arrogant or all of the above. The only "solution" they have provided to me is that I can send the shoes back with the prepaid shipping label once I receive them. Are you kidding me?!?!
From this day forward...I will no longer purchase Nike products. I plan on sharing this experience (which by the way isn't my first bad experience with Nike) online, via social media outlets, and by word of mouth. Nike needs to put every single employee through customer service training, refocus their efforts on treating their customers like they are the lifeblood of the company (because they are), and understand that they do have serious competition from other companies like Adidas, Under Armour, New Balance, and others...who actually DO know how to treat their customers!
Reviewed Aug. 27, 2018
I used two gift cards totaling $140 at the factory outlet store in Woodbury Commons NY. Their cashier never applied this money to my purchase. He said the register crashed so I was charged and paid full price of sneakers at $179. I have spoken to two store managers, Jamik ** and Jordan ** and not a penny has been refunded to me and all they said was you’ll get a refund “tomorrow”, it’s been a month. I even called corporate and still received the same runaround. Very disappointed and disheartening experience. My gift cards were basically stolen. And I was still charged the full price on my purchase. Never ever buying or supporting Nike.
Reviewed Aug. 21, 2018
I purchased a Nike Legend React shoe from Nike Online and it showed that it will cost me $107 including shipping. I went ahead and made a payment of $40.66 using my Nike Gift card and the rest $66.34 I authorized using my credit card. Nike deducted the full $107 from my credit card and also charged my Gift card entirely. So for a shoe that cost $107 I ended up paying $140.66. I am following up with Nike Customer service since last 2 weeks and every time I call them they have no answer to my query and says our team will reach out to you over email. Till date I have not received a single communication from them except worthless product ads. Very very dissatisfied with Nike and their worthless technical/customer service. I feel being robbed by them.
Reviewed Aug. 13, 2018
I have been trying for 3 weeks to have a pre-paid label sent to me (I need a USPS label as the item was shipped to an APO/DPO address). I have received 13 attempts all with the words "SAMPLE-DO NOT MAIL" printed over the label. Each time I've reached out to Nike, they assure me the "Elite Team" is handling the issue and will contact me when they have a solution to the issue. I've contacted them 4 times. I even offered to pay for return shipping and be reimbursed. They rejected that without justification. Still awaiting a solution.
Reviewed Aug. 9, 2018
I sent some gym shoes back to Nike because of defect and they approved it! After some time went back I called because I never received my voucher in the mail. I was informed that someone has used my voucher. I called on the June 13th 2018 and they told me the voucher was used June 12th 2018 so I asked them to stop the order because it’s fraud. But, they told me they will sent it to the elite services to try to stop it! But they didn’t try or do anything about it! I have been calling left and right because my shoes cost $200 and I don’t want to have to just say bye to my money! After doing everything they ask, even making a police report, I still continued to call! Finally I got a call today from Nike elite services saying it’s not they will do and in so many words asking to not call them anymore!
After looking on here and seeing how many complaints it was and a lot of them similar to mine, I had to add this review because Nike is taking advantage of people like us and don’t even care! I really wish we could stand up to these big businesses that take our money and tell us to go away! They create rules and procedures to literally tell us to ** off, and if we don’t like it go buy shoes or whatever from someone else! This is not right and if there ever is any kind of way we can make Nike stop treating us consumers like crap, PLEASE count me in! I am so disappointed because I have been a Nike customer for over 30 years and this is the first time I had a problem where I asked for assistance and got a slap in the face!
Reviewed Aug. 7, 2018
I purchased a pair of Nike soccer Turf cleats at Soccer Zone in Parsippany NJ for my son. After one use the inside sole came out of the shoe and the cover over the insert was also completely detached. I tried contacting Soccer Zone within two weeks of purchasing the product and they told me that it was Nike's responsibility. I called Nike and they tell me that even though the shoe came defective they do not replace insoles or shoe laces and would not replace the shoe. It's not their fault! The shoe was sold defective and now I have to eat the cost of the product after one use. Nike sucks! Nike does not stand behind their product because if they did I would not be so pissed off right now. I would never recommend anyone buying their products!!!
Reviewed Aug. 6, 2018
After paying $300 for cleats that are guaranteed to hold up or your money back - our claim was denied. My son played fall season and the laces fell apart and then 1/2 way through spring they completely fell apart and separated. His toe was sticking out so he taped them up and played the game - because he had no other cleats. He then finished the season before sending them back. Customer service sent me the cleats with no explanation and everyone on the phone was not at all helpful. I was on the phone for an hour - corporate said Nike.com should help me and nike.com said corporate should help me - so I chatted online and was told – “too bad”. So the lesson is...don’t buy $300 cleats and expect them to last or expect Nike to help you - they won’t. The image is what they call wear and tear? Ok??? I would expect a soccer cleat to hold up better than this - just as a bonus - worst customer service ever.
Reviewed Aug. 4, 2018
Order $374 worth of shoes. Paid for two day shipping because I wanted to make sure I'm home when they are delivered. It even said the dates when the shoes should be here. Check shipping the delivery date change from between the 3rd and 4th to the 6th! I will be at work. Now I have to hope nobody steal them before I got off work to get them.
Reviewed July 13, 2018
It started so well with a fast 2 day delivery of a pair of women’s trainers. Unfortunately they didn’t fit so we returned them via one of their chosen couriers (DPD). This was easy enough to organize and drop off at my local collection point. The couriers informed me of pick up and return dates. Perfect so far! But after another 10 days after courier's confirmation of return, or 8 working days I had still not received notification of the return from Nike or even refund. I then called Nike after the day previously not heard from my email. They answered. Told me to wait on the hold as they checked the return. After 12 minutes I was then asked whom I had used to return the trainers. So I told them, then hold for another 8 minutes.
Finally got told they had received them a week previously to this call. So I asked why hadn’t I been refunded, he never answered and just said he will process the refund now. Then he told me it could take up to 9 days to receive it in my bank. I asked why so long and was told that is the normal waiting period for every company. I questioned this and was told I must never use online services. Being disabled and almost housebound I tend to use online shopping for 90% of my purchases. This operator treated me like a fool. In all they were useless and I will never use this company ever again. I would not advise anyone to use them either. If you need to return an item you should take up a religion and start praying. This may be all that helps.
Reviewed June 8, 2018
I have purchased four pairs of Nike street and trail running shoes since 2007 swapping between the four (other three pairs bought in 2009, 2011, and 2014 respectively). I do not run, but use them as general walking shoes on weekends and on vacations. I'm skinny and under average weight for my height and Nike has always fit me better in history than New Balance. However, in the last several years, they have all started falling apart. One pair started breaking up in tread on the bottom in bits like I was cutting it away with a knife. The rest of it held up however. The three other pairs started separating in two places: the bottom tread layer and where the foot layer meets the top layer (thickest layer) cushion sole.
I was able to successfully Shoe-Goo them based on instructions from a self-help home fix website, but it will remain to be seen if that will hold up (photo attached of an example while waiting to dry overnight). For this reason, I have decided to buy New Balance made in the USA going forward. As one who has had Nike's shoes since the early 1980s as a kid, it's a shame they have taken profits first and outsourced all of their production to China with iffy quality. Brand recognition and loyalty mean nothing if the product falls apart prematurely. To put this Nike experience into perspective, I have two pairs of Cole Haan dress shoes dating from the 1990s and a combined five pairs of Timberland business-casual shoes and hiking boots that date from the early 2000s that are still good as new minus sole wear. I got what I paid for there. Not so with Nike.
Reviewed May 17, 2018
I purchased 2 pairs of Air VaporMax Flyknit running shoes. I alternate each pair every other day for running. After only 1 month and 100 miles on each pair, the rear heel outer soles wore out and punctured the air pocket causing the cushioning to go flat. I returned the shoes to Nike under their warranty and per instructions on their website. I chose the Reuse program to have the shoes recycled rather than returned to me since they were useless. This is the reply I received from Nike:
"Unfortunately, after a thorough inspection of your product, we've determined that the issue is a result of outsole wear through to the internal airbag, which caused the airbag to deflate. With that, we can't consider this a material or manufacturing flaw, per our return guidelines, and we're unable to issue a product voucher. Per your request, your original product will be recycled through Nike's Reuse-a-Shoe program. Please reach out to us at 1-800-344-6453 (7 am–4 pm PT, Monday–Friday) with any additional questions you might have."
I called that number and was told by the representative that since I chose the Reuse-a-Shoe option to have the shoes recycled further action and review of my claim could not be pursued. I explained that this is ridiculous and did not make sense since I thought that the recycling option was the thoughtful thing to do since the shoes were useless to me and that there was nothing on the option check that informed customers that choosing that option would void any further review of their claim. This fell on deaf ears. This treatment of a lifelong customers speaks pathetically about the corporate culture at Nike.
Reviewed April 30, 2018
I purchased a lot of Nike products mostly Air Jordan shoes. I was told to return two pairs that was defective. Pair turned yellow and was box kept. The other pair the eyelet popped out... I paid $15.00 to ship them to the address provided by customer service. It has been a month. The shoes are lost and customer service tells me when they do find them they will be mailed back to me because I mailed them back unauthorized. How is my return unauthorized when the Nike rep told me I can pay my own shipping to return them. The worst customer experience ever. I was really quick and easy to take thousands of dollars of my money. But don't know how to treat you after selling me defectives products.
Reviewed April 29, 2018
I always used to buy Adidas and Puma clothes and shoes but first time I wanted to try nice and bought a Nike pants. I cannot believe after spend 250 AED the quality of track pants in one month look like garbage **. And the worst thing is Nike did not take action. So please beware of paying high and get ** in back.
Reviewed April 21, 2018
First off, I’m usually a big Nike fan. Purchased a lot with no problem. But this Tech Fleece Aeroloft parka/jacket I bought in December started to fall apart 2-3 weeks after I bought it. Down feathers are sticking out everywhere; through the tech fleece jacket breathing holes throughout the entire jacket. I had no intentions of returning it since I trust Nike products to be made of quality. So I have don’t know where my receipt is. I called Nike and they told me to go back to the Nike store I bought it from. They told me the jacket had since gone on sale and selling for much less than what I paid for.
I didn’t want a refund. I just wanted an exchange for another Nonfaulty one because I actually really like the style of jacket. They said there is no more stock in store and can’t do anything about it. I was really surprised. Nike for sure still has it in their warehouse but was told they operate separate from Nike.com which I find ridiculous. I didn’t even end up taking the money since the offer was much less than the price I paid just a few weeks prior. I just want an exchange for a nondefective product. Simple request which I am surprised Nike can’t do.
Reviewed April 18, 2018
I bought a pair of Nike shoes on 15/12/2017. A hole developed in 2 month's time. I informed the company on 14/02/2018. The shoes were only used for casual wear. The company didn’t find it to be a manufacturer defect and refused to replace. Although it was within warranty period. My plea is that the poor material used in manufacturing shoes is also responsibility of the company.
Reviewed April 14, 2018
Every time we buy a pair of cleats from Nike, they pull apart at the bottom after 3-6 months wear. No matter whether they cost $75 or $300, they are still awful. Nike supposedly warranties them but that process requires the consumer to pay to ship the cleats to Nike for them to determine if they were defective. Then, if they do determine they are defective, Nike typically offers a $75 voucher which can be used to purchase merchandise on their very expensive website. So the compensation is not great plus if you are forced to buy new cleats before the return process is completed and the refund is issued (because it's hard to play soccer without cleats), you have to wait to use the voucher on a future order.
It is their way of getting dissatisfied customers to keep buying from them. This most recent time, I let them know that I needed cleats immediately for my daughter, whose cleats broke in season. In a chat session, I expressed concern about paying for the cleats and then receiving store credit for the returned cleats after I already pair for the new cleats. The customer service rep told me they'd give us expedited shipping so she'd have the new cleats in time for her next soccer event and then I'd get a refund rather than store credit. Yet, when we got the refund, it was for two $75 vouchers. I contacted Nike and they said they didn't give me store credit, they gave me $150 worth of vouchers, which I'd used as payment for the returned defective cleats.
They indicated that store credit and vouchers were different, and pointed out that the rep said I wouldn't receive store credit. So they basically tricked me because the chat rep had my invoice and knew all along how I'd paid for the defective cleats that I returned. Basically, Nike was fine with my being out the $220 I'd spent on the new cleats to replace the returned defective cleats.
They assured me that the vouchers don't expire and I could use them on a future purchase. You can imagine how excited it made me that they have given me the opportunity to continue to buy their subpar products and deal with their passive aggressive customer service team that tonight kept making me repeat the details for an hour on chat before transferring me to a supervisor that then kept me on chat for another hour before denying my request but thanking me for my input which they valued because it helps with future customer experiences. Ironically, we have another pair of broken/defective cleats sitting in a closet from another daughter. Really no point in paying to ship those back for evaluation and another cheesy voucher...
Reviewed April 14, 2018
My recent order was for two pairs of Converse high top. One is great the other has been used and has many issues. Staining and marks on sole and on shoes. Silver marker writing also. I contacted them for a replacement. First the rep said no problem and both were still in stock. I told them I need to return one pair only and will have to return first. I said ok. A few mins later the rep told me they then were out of stock the pair I want to exchange and can only get a refund. He said I can reorder again later... and provided me with a 15% off for them. I used a 30% for this order mind you and he basically said too bad.
I then checked online to see if they have a similar pair and lo and behold, the ones that was supposed to be out of stock is still in stock. I waited a week or so later and checked a few times and still in stock. What a crook and liar. Sending me a defective and used pair (which you can tell has been returned a few times) then lied. Nice shoes but horrible people.
Reviewed March 22, 2018
My card was hacked to buy 2 pair of shoes totaling ~$700. I contacted Nike.com as soon as I saw the purchases on my bank account. At the time one of the charges was still pending. The girl made me feel good because she took my information and said they would start an investigation. Well then they sent an email stating sorry for the delay, but the purchases were made already so there was nothing they could do. Really?!? They know who bought the shoes and where they were sent. And they did nothing. By the way, my son has around 20 pairs of Nike’s that I bought legally. Never again!
Reviewed March 12, 2018
If you buy something from Nike good for you BUT if you buy something and there's an issue or anything that will require you to talk to customer service then good luck to you! Just for some $100 voucher I received few years ago and trying to apply it to my order I have been on phone call for hours, countless amount of time. Not to mention how many times the customer service just dropped the phone call on me OR places me on hold and then drops me again.
I have been more than nice this past few weeks but now I will be going all nuts and will it be worth it to Nike? Nope, for some simple issue. I am compiling a portfolio to sue Nike and how many times I have been dropped and all the support messages including the proof for every single one. After researching it seems that I am right about this review and NIKE only cares about their branding and profits, not its employees or customers. Their brand is the only reason they are still here but I will make sure at this moment that nobody I know will ever use this company.
Reviewed March 6, 2018
I purchased these (Lebron Solider 11s) as well as for my 6 year old son - Not only mine but my son has same defect - the second strap becomes un-done simply by just walking!!! To spend a fair amount of money and as much money as these companies make you would think they would test products before selling them... Store that they were purchased from is of no help being the shoes have been worn - even though less than a month old!!!
Reviewed Feb. 24, 2018
When you go to order they ask for all your information including billing and credit card information, then they say the sneaker in my case was not available. This is very disappointing as when I started the ordering process they stated it was available. I really have a problem giving out my credit card info then being told, "SORRY. ITEM Not AVAILABLE". I do not give out my information until I know I am ordering, this makes me feel very uncomfortable using this site.
Reviewed Feb. 19, 2018
I generated a label on Nike.com for free, and returned everything in the order, tags attached. This was over a month ago. For a $124 order, I was lied to about the status of the return, placed on hold over 45 minutes, was told it was "escalated" to an elite team three times, hung up on, disconnected from chat, was told to return to the store, you name it. I will return everything I buy from them until they can get it right.
Reviewed Jan. 17, 2018
In less than one month of purchase. Shoes (Nike Lunar Fingertrap Shoes) wore a 50 cent size hole in heel. Nike had me send back (my cost) and Inspector Gadget sent back saying this was normal Wear and Tear caused by “Friction”. Well ladies and gentlemen of the jury, does any reasonable person think a brand new pair of shoes should last 1 month? Then Nike denies your claim with a templated Letter, then wants you to send to another ”Inspector”. Well I say “No”. Do not buy this piece of garbage shoe. Do not fall for their send back ploy. Look at the pic of normal wear.
Reviewed Jan. 11, 2018
Lousy product (Nike ID custom made shoes $140, falls apart after 3 days of wearing them), customer service is Horrible, took over 7 hours and 8 calls to reach a supervisor and still not sure that THE issue is resolved! Supervisors will not call you back. Customer service will not put you through to them. I originally called on December 22, 2017 today is January 11, 2018. Terrible experience and not a Satisfaction to be gained. The most they will give is a 10% refund and replacement shoes!
Reviewed Dec. 22, 2017
I've order the Foamposite Stucco size 9 from NIKE online and when I got them I was very upset. I wanted to cry. One shoe was a size bigger so 9 and a 9.5. They were supposed to be the same size a 9. I really wanted those shoes. Now I have to return them and get a refund because how NIKE mess up on an order that was so simple. So now there's no telling how the process is for getting a refund. I don't understand how NIKE be so sloppy and customer service is really terrible and the website just wrong. Never was like this.
Reviewed Dec. 20, 2017
I bought some Nike Airs from Footlocker not even 4 months ago. I spent 170 thinking "Oh I'll invest in some nice comfy shoes and I'll take care of them". I put them on and wear them at least 8 or 9 times and the air pocket on the bottom of the whole shoe is flat... Are you kidding? Is that what Nike is about selling their sweatshop shoes for a lot just so they will go out? I'm never buying Nike again unless they would be responsible and take care of my shoes for me. I wouldnt recommend them to anyone after that. PS I'm livid to spend 170 for the poorest quality shoe I could find. If I had the receipt I'd go back.
Reviewed Dec. 19, 2017
This time of year GIFT CARDS are a big deal. My wife ordered one last evening. Today I ordered the same gift card not knowing she had already purchased it. Within an hour I contacted Nike and communicated with JHAY and the supervisor explaining what happened. They told me to "spend the card". They refused to cancel the gift card order. They were curt and rude. As a business owner I believe this is very POOR CUSTOMER SERVICE. You should expect the same POOR CUSTOMER service should you find yourself in need of a resolution to a problem because this company NIKE is too big now and obviously DOESN'T CARE about the customer any longer. Consider another sneaker manufacturer or take your chances.
Reviewed Dec. 15, 2017
Ok so I've worn my Nike Huaraches like twice since I got them last Christmas, today is December 15, 2017. My husband got them a 1/2 size bigger since that's what was recommended he do for a perfect fit (for anyone)... When I tried putting them on, it was a nightmare but I gave it an opportunity to see if I wore them around the house they would break in. No luck that 1st try. My Achilles tendon was in So much pain, I had to give it another week, tried it again and couldn't make it through the day. I just couldn’t. Now I have a brand spankin’ new pair Huaraches just sitting in the closet. So disappointing. I want the red ones sooo bad because to me, the aesthetics are so hit! BUT SOO NOT WORTH THE RIPPING AGONIZING PAIN WHEN THAT STRAP IN BACK RUBS ON MY TENDON!!!
Reviewed Dec. 14, 2017
My grandson owned a pair of Huarache Nike shoes... men size mind you, and after wearing them for a month and half they tore on both sides in the same place. I filed a claim with Nike and returned the shoes. Nike sent me an email saying my claim was denied, due to normal wear and tear? Huh? I'm confused! How can that be! Any person In their right mind knows that a pair of Nike shoes should not tear after wearing them for a month and half. I can only conclude that Nike is a crook. They will take your money and not stand by their products! Don't spend your hard earned money I any Nike products! They don't stand by them!
Reviewed Dec. 12, 2017
Bought one of my players $200 cleats. The studs started snapping falling off after only one season of regular wear. These cleats stay on my bag, he puts them on and takes them off at the field and never wears them anywhere else. Nike is claiming this is normal wear and tear. How can it be normal for the studs to break and fall off when they're only worn on grass or turf, and only for one season? Never wasting money on Nike again if they consider that normal.
Updated review: Dec. 10, 2017
I am writing a follow-up review from my past experience: I haven't spoken with anyone from Nike but, I have since received my other 2 pair of shoes. I appreciate them for making it right but I still would like to talk with someone.
Original Review: Dec. 2, 2017
I placed an order online the day after Thanksgiving for the 1st time at Nike.com, I was excited at the price I was paying for 3 pair of shoes using coupon code Epic25, which only discounted 2 of the 3 pair, even though they were the same style different colors, I was fine with that. My card was authorized for the total amount of $188.22. I was sent an email confirming the order. Later I was sent the tracking info, which said my package will be split into 2 shipments, however, I only received 1 tracking number.
I tracked the package via UPS, the status stated that it was waiting for carrier pickup 11.27-29.17. It wasn't until 11.30.17 that I received an email about the order, stating that the return I requested has been processed, now I'm worried because I haven't received anything. I contacted customer service to see what the problem was, I was under the impression that the item was out of stock. I was then informed by the CSR, that there was an issue with my address, the apartment # wasn't listed & that the order was en route to the warehouse, even though an unauthorized return was issued for 1 pair. The other 2 pair were somewhere. So, in the midst of all that, I checked my card saw that Nike had placed another authorization on my card causing an overdraft.
I stated to the CSR my concerns, she exchanged the 2 pair for the 1 that a return was being issued for because those are the ones I really wanted, I could have done without the other 2 pair but since those were discounted why not. I was also told that I would be credited the difference & to expect it within 3-5 business days, but the credit is going against the overdraft charge of $36 that was initiated by Nike, in addition to the credit for the 1 pair that was in the process of being returned. The CSR also stated that she would next day ship them out, okay cool.
Now, it's the next day & I still haven't received my shoes because the apartment # wasn't listed on the reorder that the CSR placed, and verified the complete address & apartment #, which leads me to believe I didn't screw up the 1st time. So now, FEDEX reached out to me stating that my package will be delivered Monday 12.4.17. I tried to contact Nike customer service chat, no response after 3 minutes of waiting, I issued a call back request, nothing as of yet & I was on hold for 38 minutes before the phone hung up & 28 minutes after trying to call the 1800 number. I'm so upset and I hope this review will help someone before going through what I went through.
Reviewed Nov. 18, 2017
Every year we order my daughter’s basketball shoes from Nike and wait and wait. This year was exceptionally poor. We ordered way ahead of time this year so we would get them before the 1st game. We talk to 3 cs reps and finally after a month the rep tells us they haven’t even made the shoes yet?! I asked why were we not informed right away about them not being able to make the shoes. He had no answer and was happy to just cancel the order for us!? Ridiculous poor service, poor ordering handling! I will never order Nike again!
Reviewed Nov. 17, 2017
I bought a Nike slippers on 10/10/2017 from a Nike showroom under Grand in Kolkata in Esplanade. Few days after use. I saw it had a stitching problem. It was within the warranty period. I took the slippers to the store for claim of the defect. They gave me a customer claim settlement slip and took the slippers on 8/11/2017. They gave me 7-10 days time. Now they are saying the company has rejected the claim. The store is saying me to take the defected shoe back. It was within the warranty period but still not changed. I am submitting the customer claim settlement slip and it's no because the original bill is with them now.
Reviewed Oct. 21, 2017
When I called about a problem with a pair of shoes, I really figured I wouldn't get anywhere. But to my surprise, very helpful. Had me send them in for review. In few days had email stating they had found in my favor. Few days later I had certificate for new pair. First time I had ever been disappointed in Nike but they made it right. Thank you Nike Corp.
Reviewed Oct. 20, 2017
Just spent my last hundred dollars on Nike's. Have been trying to 'break them in' for the past week and it's not getting any better. Then it occurred to me to actually compare them to the ones I bought last year and the ones from six - eight years ago. Using a measuring tape around the toe bed just above the laces I discovered they are half an inch smaller. I don't know if it's in the width or depth but considering a toe isn't much taller than that it's apparent all the stretching and bending in the world isn't going to help. The ones I bought six - eight years ago are 5 1/2, they are 1/4" longer than the size six I've been buying. How much do they save cutting back just a tiny bit on materials? Probably a lot more than losing my lousy $100 bucks.
Reviewed Oct. 18, 2017
I never write reviews but my experience with Nike was the worst in my life. I had issues with my gift certificate, ordering online, then ordering by phone, then having my shipping delayed and then getting a refund. It was almost like they were trying to push me away as a customer. There are some many other easier options with better customer service. Do not use Nike to buy anything. I know I never will again.
Reviewed Oct. 13, 2017
I bought two pairs of the NIKE AIR PEGASUS Bowerman Series shoes some years ago. I wore one of them and decided to save the other unworn pair for later. One month ago, the sole of the pair I had lightly used began crumbling and separated from the shoe. (See image, sole is completely separated of shoe) I thought I had done something wrong and decided to go and take out the "NEW UNUSED PAIR". SURPRISE! The sole of the UNWORN shoes was also beginning to come apart. (See 3 images, shoes have pink stripes)
I called NIKE, and they told me to go to the nearest retail store. Last week I finally found time to drive there (the store is 40 miles away, in Raleigh there are no NIKE "retail stores" and now I see why.) I get to the manager and show him my shoes (the new-coming apart without being worn, and the "used" shoes), and ask him to do something about this. He tells me there is nothing he can do, that he has had people come into the store at the request of the "NIKE customer service line", and that basically, their shoes are designed to come apart regardless of use or not, in a couple years.
I insist that he do something about this, he declares that he can see that the shoes are UNWORN and that they are coming apart, but claims that "all tennis shoe makers use this foam soles that disintegrate in two or three years no matter what". I show him my Clark walking shoes and tell him that I wear and abuse them almost every day. He says that "awww, Clarks are made differently..." He goes ahead to tell me that the customer service people were wrong to send me over to a store, and that there are protocols for sending in shoes to "review" by some "experts" at NIKE, but that he thinks I will be turned down because he has had "several" cases of people trying to return or make a claim on shoes that have had soles coming apart, and that all claims were simply declined by this trashy company.
Nevertheless, he advises to send the shoes to them, and he assures me that I will receive a prepaid label that will cover postage to send the "UNWORN NEW shoes with the soles coming apart" to NIKE. I return home and fill out a form, I get a label, but no postage paid by NIKE. So... Really? Besides the $70+ I paid for the trashy shoes do I need to pay another $15 to get your defective shoes back to you, not expecting to get any positive response? What kind of a company does not stand behind their defective products?
I will not spend one more penny on ANY Nike product, nor will my family. I just heard they are laying off people, no wonder why. SHAME on you NIKE. I feel betrayed and angry. I will make sure everyone I know here's what happened and sees the pictures of the UNWORN shoes coming apart, because of a flaw, or worse: an intentional design that leads to the disintegration of the soles in a short period of time... this is deceivingly devious. What a way to make a buck! SHAME on this trashy company!!!
Reviewed Sept. 28, 2017
I ordered a pair of Nike shoes (to India) and received them after 5 days. Due to size issues, I called their customer team (000800 100 9538) and immediately filed a return which they said will happen in another week. But, it didn't. So, I emailed them asking about the reason to which they replied saying "We do apologize for the trouble that our carrier didn't show up on the scheduled date. Please give us a call at 000800 100 9538 (24 hours a day) or you can do a chat support at **. We love to hear from you so we can reschedule the pick up of your item, do not hesitate to respond directly to this email. I'm always here to help."
I called them up and their team asked me to call the carrier myself and without asking me, she rescheduled the pickup for another date. I was really frustrated by that. When I raised this issue to their team, they replied saying that I was the one who called to reschedule the pickup. I raised this issue too. But, no response. The funny part? The carrier didn't show up on the re-rescheduled date also! Upon contacting the Nike team through their online chat support, I received no response again and they just re-re-rescheduled my picked for another date. Moral of the story: NEVER EVER BUY FROM NIKE ONLINE. THEY SUCK!
Reviewed Sept. 7, 2017
Bought my daughter soccer cleats, $360.00 which we thought was ok since her previous cleats lasted her at least 4 years, so we knew these would last her a while. It is now 8 months later and they are falling apart. The store won't take them back and I contacted Nike who gave me their number for Consumer Affairs department. Will update once I contact them to see what they plan on doing about this. As of now, I am PISSED!
Reviewed Aug. 30, 2017
Bought a new pair of Air Monarch about 6 months ago. They are very comfortable new and still six months later. The problem is the soles are falling off. Today is the second time I had to re-glue the soles back on. For the price of these sport shoes should last more than six months. I'm guessing this pair was made first thing Monday morning or the last pair on Friday afternoon. First Nike product we ever bought and probably the last.
Reviewed Aug. 26, 2017
I purchased a pair of Nike golf shoes last Nov. and didn't use them until Jan. They were purchased at Dick's. In August they fell apart while I was playing golf. The instep separated from the sole of both shoes. This created a dangerous situation as I could have easily tipped and suffered an injury. Both Nike and Dick's refused to do anything about this. Nike said the shoes were manufactured 2 years before I purchased them and their warranty did not have to cover them. The shoes should have lasted a lot longer and should not have become dangerous.
Reviewed Aug. 10, 2017
I used to work for nike in the 90's. I have been wearing the Nike monarchs for a very long time. The past 7 years the shoe quality has been getting worse. I am having problems finding a pair that do not squeak or make sounds with popped air soles. I just purchased two new pairs, first pair 2 days starting making noise, returned it, got second pair, after 1 week, making noise. I don't ever remember this happening before 7 to 8 years ago. In the past 3 years I have probably sent back at least 10 pair to Nike. That is horrible.
Reviewed July 26, 2017
Bought my son a pair of black Nike Jordan's. He had them a couple of months and they faded from black to gray. I wrote the company a letter and they obviously didn't read it and mailed me back a generic letter not touching on any of the topics I wrote about. It looks as if they saw I mentioned a child in the letter and they then wrote back to a child, not an adult. What a waste of time. We buy so many Nike products for casual wear as well as sports. This was seriously a disappointment!
Reviewed July 5, 2017
For Christmas my daughter was given a Visa gift card to use from her grandfather to buy some custom ID Nike tennis shoes. She did so in January with that gift card. As 6 months went on, the name she had put on the back of the tennis shoe began to wear off; odd place for something to wear off as the back of a tennis shoe doesn't rub up against anything. Called Nike and they said to send the shoes back and they would review a refund possibility. Was notified by email that she indeed received a refund, however that refund was made to the gift card.
As this was 6 months ago (Christmas time), after the gift card was used it was thrown away. We therefore obviously did not have access to the card any longer. After calling Nike to inform them of this, we were told that since they had already processed the credit to the gift card, they couldn't do anything else about it. So now we are not only out of a pair of custom tennis shoes, BUT we are out of getting money owed to us as well; i.e. our entitled refund.
Reviewed June 26, 2017
Disappointed with Kevin Durant Fire and Ice sneakers I bought for a 10 year old boy. After few months, sole separated and cracked from shoe. A real piece of junk. KD Astro should be ashamed about sponsored that bad product. Low mediocre quality materials. Don't buy Nike!!!
Reviewed June 10, 2017
I ordered a pair of shoes for me and my husband for the first time on this website! I get an email that the shoe are no longer in stock and they don't sell those shoes any longer! After they had them posted for people to order! Asked me to pick another pair of shoes and they would match the price! I said "no thank you! I would like my refund back..." My husband checks the account and they took the money the same day I asked for my refund! I have been asking for my money back several times now... no response! I'm now going to get the law into it and build a case on them for FRAUD!!! DO NOT ORDER FROM THIS COMPANY!!!
Reviewed June 7, 2017
I've been trying to get NIKE FLYEASE, the amazing trainer designed for disabled athletes and due to the zip you can get a splint in. I am sad that NIKE after all its advertisement in respect to this product have allowed themselves to have no stock... while ensuring they have plenty of stock for their able customers (I note they have not run out of them). NIKE attitude was "we have lots of stock of other trainers." Appalling NIKE you should be ashamed.
Reviewed June 2, 2017
I collect rare Nike and I thought I was lucky enough to purchase some of these very exclusive shoes. They have never been worn, maintained in their original box in my air conditioned home. I went to show the Exclusive Mirror Foamposite off and they were significantly faded. Nike has BEEN USELESS in a reasonable response or to assist. Needless to say I am NO longer a Nike fan, ** Nike, and I will not purchase any more of their crap.
Reviewed May 30, 2017
I purchased a pair of Nike shoes for my 12 year old in March 2017. I spent approximately $76 for a piece of junk! Two months later the soles starting coming apart from both shoes. I filed a complaint and mailed the shoes back to Nike and just got my response: "Sorry after a thorough inspection, we have denied your claim due to normal wear and tear." Pathetic to say the least! What person in their right mind would ever buy another Nike product? I'd be ashame to even admit to "this reason". Your Nike product is only good for 2 months guaranteed. Lol. I knew I should have purchased an American made product! Not anymore!
Reviewed May 24, 2017
I purchased these Flyknit sneakers for my son just for casual wear - no "high performance" activities. He doesn't even wear them every day. A little over 2 months later, they are COMPLETELY FALLING APART on the TOP of the shoe. This is ridiculous. That's the last pair of Nikes for us.
Reviewed May 23, 2017
I have a pair of Air Max 95 that I have kept and worn about 2 times since I bought them. They are Air Max 95 premium. The shoes are immaculate with the exception of the midsole. I have worn them 2 times since I bought them and the soles are disintegrating with each step. I contacted Nike since it is an older shoe but I felt that the sole disintegrating was a manufacturers defect. I was told they would only warranty a shoe that was 2 years old or less.
Regardless of age a shoe should not disintegrate. The upper of the shoe speaks to the use which is like new. They would do absolutely nothing. I was told if I sent them in Nike would just send them back. How hard is it for them to take responsibility for their workmanship errors. Most other shoe companies would rather have a happy customer than one who feels cheated.
Reviewed May 22, 2017
Nike Athletic Shoes - Cheap, cheap, cheap quality. Wow! This company has seriously gone downhill in the last 5 years. I remember when I could buy a pair of Nike's and they would last longer than all my other shoes. I'm not that hard on my shoes either. The last two pairs I purchased were made with black mesh, instead of man made material, or leather (which I don't think is available anymore) and within 3 months they both had holes. Nike doesn't care because they know that most people will simply go buy new ones.
Not me. I'm done with Nike, 100%. Tired of corps. like Nike cutting corners on quality. The material they use for sneakers now is PVC/Olefin, which is basically plastic. Maybe I'll make my sneakers out of old milk cartons now as they will probably last longer than Nike sneakers. I had a friend who worked for Nike in Korea. He said that they are always looking for material that is cheaper, lighter, and they couldn't care less about quality anymore. It's all about how many shoes they produce, and how quickly. Sorry, NIKE! You lost a customer here. I spent over 200.00 per year on sneakers with your company for the last 25 years. No MORE!
Reviewed May 17, 2017
I purchased two pair of Nike Huaraches (one for work and one for recreation). These are the WORST shoes I've ever put on my feet. The shoes push my heel so far forward, my toes ache! My feet hurt while wearing these shoes and I have just given up. I'm going to a podiatrist to see if they have ruined/injured my toes. I will be returning the recreational pair, since I haven't worn them yet.
Reviewed May 16, 2017
The Nike Air Shoe is an expensive shoe that will not hold up. I have a pair that look brand new and have been used very little and the sole separated from the shoe exposing the air pockets. Save your money and time in trying to file a claim with Nike as you won't get anywhere. Mine are going in the landfill and I will never think that Nike puts out a superior product. These shoes came from Vietnam. Goodbye Nike.
Reviewed May 15, 2017
I bought a pair running Nike about 2 weeks ago. They are so uncomfortable trying to wear them in but they are so hard and already starting to fall apart. Nike need to put up their game and make quality products, instead of cheap rubbish!!
Reviewed May 4, 2017
I bought my 12 year old son Nike Huarache in late December 2016. By March 2017 (3 MONTHS!) there was a hole in the sole of the right shoe and the beginning of a hole in the sole of the other. I filed a claim with Nike and truly believed they would stand behind their product and make it right. NOPE! They said this is "normal wear and tear" - really?? Their products are only made to last 3 months?? We have been loyal Nike customers for years... not anymore!
Reviewed May 1, 2017
So I've been buying Nike my whole life. Basically for the name and style. There is different levels of comfort in the different styles obviously. Well I came across Kevin Durant while looking for a pair to play basketball in. Loved the way they looked, and when I tried them on I could not believe how comfortable they were. I had to have them, hell I bought another pair to play in and one to wear around.
After a little over a month of having these Kevin Durant, and only wearing them several times, they broke on me the other day. Obviously upset I try to figure a way to get another pair or see what Nike Claims could do for me. After the page told me I had to mail my sneakers in and wouldn't take pictures I emailed I tried to contact someone directly via phone. After a long wait I finally got someone (Amanda, or Amber). I tell them my situation, how I've been a long time customer, how sneakers (Air Max in particular) in the past have broke or popped with no excessive wear, how I was pretty upset about these Kevin Durant breaking on me. I go on to explain I don't have means to send these sneakers out and how I can email pictures with the damage and a picture of my license.
She continues to say the only way is to mail them in. So obviously upset I explain my dissatisfaction with her and Nike. Why should I have to use more of my time to mail them back their junk when they can simply look it up on their computer and see what I am saying is the truth. All in all Nike lost this customer of many many many years!!!
Reviewed April 29, 2017
Nike running shoes - After trying on the shoes in the store, I was very confident and satisfied with the shoes I had selected. However, after wearing the shoes for about 2 months, they are now making a noise when I walk. There is a hollowed out area in the heel that is creating this. This was made by the manufacturer. This noise occurs on concrete, or tiled floors. It sounds like a suction cup release with every step I take. For the price I had to pay, the shoes should last more than 2 months.
Reviewed April 29, 2017
I received my Jordan 11 low that I purchased for my toddler today. Upon inspection of the shoes I noticed that one shoe has more fabric on the back than the other and the "jumpman" one is higher than the other. I called customer service and got a poor apology and only to offer me to ship the shoes back and said it will take 4 WEEKS for them to create another shoe!! What the hell! Never again will I buy from NIKE.COM!!!
Reviewed April 28, 2017
Nike Noir = trash or money down the drain. Nike is bringing out below par products with below par service. Consumers please save your money until this company learn to invest on shoes than the sports personnel or on their ads. The sole is paper thick and the sole is coming off main shoes in a month and half with use only in basketball court.
Reviewed April 19, 2017
You should maybe start making your products to last. I bought some KD series 9 for my 10 year old son and within 3 months, the airbag deflated. They were bought Dec 2016 as a Christmas present. I was told that because of the wear, they would not do anything about it. He is a BOY!!! They play rough, so make your products to withstand a little more activity. Whether it's on the court or outside playing. The amount of money you charge for these shoes and it got my son 3 months of use. No way will I be buying any more products from Nike. To top it off, I paid $20 to ship them to Nike for the inspection. They also tried to offer a discount on future purchases, thanks but no thanks.
Reviewed April 6, 2017
We paid $175 for my son's soccer shoes 8 months ago. It supposedly comes with a 2 yr warranty?? Shipped it to Nike, the sock connected to the shoe is falling apart!!! Do not buy Nike soccer shoes. They do not stand behind their product!!! Very disappointed, horrible customer service!!! They will not cover the shoe defect!!! Will never buy Nike!!!
Reviewed April 5, 2017
My son received a pair of KD 9's for Christmas. The sole of the shoe wore out in less than three months causing the air pocket to deflate. Nike customer service said it was due to unusual wear. These are kids shoes and if Nike can't make a sole for a kids shoe I will not purchase from Nike anymore. They refused to replace, send a voucher, or do anything about the shoes. These were $125 shoes. Never again.
Reviewed March 9, 2017
I purchased a pair of Nike Huarache baseball cleats for my son and spent over a hundred dollars through East Bay. He wore them a few months. The max air in the bottom of the shoe deflated and leaked water making it not wearable. Because they are a mesh shoe, the manufacturers number was printed on a tag that often gets torn of. Nike refused to do anything. Customer service used to be amazing. When you spend that much money on shoes, you expect them to stand by it. Switching to other brands. Very disappointed!
Reviewed March 4, 2017
I have bought Nike Flyknit Airmax 620469 in the month of May 2016 from Finish Line Chicago. I have hardly used them for about two months for morning walks. I am shocked to see Nike shoes are coming of this inferior quality. The shoes are worn only because of inferior quality of cloth used inside and manufacturing defect. I have shared the picture of the shoes which clearly shows the shoes are maintained well but only due to poor manufacturing it got worn so badly. When contacted Nike, They gave a standard reply that "It's above six months of purchase so we cannot do anything." If I start using the shoes it will be completely worn from inside due to bad quality material used inside. I am hardcore fan of NIKE for years and this was never expected from such a reputed brand. I think this will be the last pair of Nike I have bought. I understand each nike shoes have a unique ID and can be tracked when and where it was purchased.
Reviewed Feb. 24, 2017
I purchased a pair of Air Thea running shoes before going on vacation just over a year ago. These shoes have been used occasionally since that time. Recently the back of the inside of the shoe has come apart and a piece of plastic is sticking out and cuts your foot when you wear them. After contacting customer service and paying postage twice to have the shoes inspected, Nike had initially advised me that this is normal due to excessive wear, but after challenging that, I have been told that it was caused by "inside friction".
Nike's response has been to offer a discount on another pair of shoes, and they do not care that the quality and workmanship does not support the price of these shoes. This has not been my first pair of Nike shoes, but given the many other companies that offer casual running shoes, Nike should not assume that customers will make the same mistake twice.
Reviewed Feb. 5, 2017
I bought my Nike air Max from the local sports store. I had them 1 month and the sole wore. Paid $200.00. Above the sole there are air pockets. Well, after a month they were leaking. But I didn't learn my lesson. I order a pair of 178.00 ACG's (black). The entire sole separated from the boots. I didn't complain, because I read others end results. I'll just NEVER purchase a pair of Nikes again! Buyer beware. They are garbage, and don't last!!!
Reviewed Feb. 2, 2017
I once ordered some Nike air max's 95 with next day delivery and it took them over a week to deliver. I kept on contacting Nike and apparently they got lost in transit after over a week. These were for a occasion and I'm still furious to this day. smh kmt bmt
Reviewed Jan. 13, 2017
I purchased a pair of Nike Free Rn Flyknit sneakers on 1/4/17 at a local Dicks Sporting Goods, specifically for running. I primarily run on a treadmill as the area I reside has some adverse weather part of the year. Every time I use them I get HORRIBLE electrical shocks. These shocks are very uncomfortable. I believe the fabric from the shoe is causing this. I have never experienced anything like this before using these sneakers. I have tried various treadmills and am still experiencing this. I paid quite a bit of money for the sneakers $130 and have used and trusted the Nike brand in the past so am very disappointed and upset about this. I am nervous about getting on the treadmill as I dread the painful shocks.
I called Nike for a refund and was told there was no defect and no compensation or reimbursement could be given. The supervisor stated, "I could send the shoes back but my claim would be denied since there wasn't a problem with the shoe, that it must be from dry air in the winter." The other Nike representative stated those shoes are "not running shoes and shouldn't be used on the treadmill." I did not see any label or notification of this anywhere. They were sold under running shoes and I tested them in the store! Buyer beware and hope you don't get injured, the shocks are so bad you could easily mis-step and get injured. They should be recalled!!!
Reviewed Dec. 13, 2016
Stay away from Nike's footwear. I have bought Nikes since I was 17, I am now 40. I recently bought a pair of Nike runners for 200 only to last 4 weeks. When I rang customer support they haven't been helpful at all and look for any avenue to not help you because I've lost my receipt. They don't care who keeps a receipt. So my advice is since the factory has moved overseas the quality has gone out the door. If you pay your workers peanuts you get monkeys. Stay away. You'll regret spending the money.
Reviewed Dec. 6, 2016
Spent a little over $250 for Nike soccer cleats for my 16 y.o. son. 2 weeks later, the shoe separated from the sole during a soccer tournament. Less than 30 days from purchase, I followed the online directions to return and make a claim with Nike. One day after Nike was in receipt of the cleats, they claimed that the cleats' defect was due to normal wear and tear.
I called to speak with a "supervisor", whose job is to make me complacent. Although there were photos of the shoes in my account and the cust service rep that I spoke with said "I wear these cleats all the time, they should not have done that", the supervisor continued to stand by the min wage worker that "examined" the shoe. Then he figured he would offer me a 20% off coupon -- as if I would give them another dollar for another piece of crap product. That was neglectful on Nike's part and shameful. Problem is that Nike doesn't care about my customer satisfaction. My warning to you -- if you work hard for your money and don't want to buy $250 cleats every month - skip Nike.
One more caveat -- when placing an online claim with Nike, there is an option to have your product returned to you after inspection or recycled. I chose the recycled option (what else was I going to do with torn cleats). The supervisor went on to tell me that since I chose to have the cleats recycled after my claim was reviewed, that it was my fault that the shoes couldn't be re-examined. Really? Besides the fact that there are photos under my acct on the claim, Nike is going to turn around and "blame" me with some BS excuse that I created the issue. So, don't choose to have the item recycled. It's just another way for them to get around accountability.
Reviewed Oct. 28, 2016
Air max bubble popped within 6 months. No help, only 20% off. According to Nike basically the way I walk/run deflated the shoes before 6 months. They said the rubber wore down on one side and caused the bubble to pop. I paid 220 dollars for Nike fly kit shoes that were meant for running.
Reviewed Oct. 26, 2016
I buy athletic shoes every few months... I am a FedEx driver and run a lot. Looking for a quality shoe isn't easy. I used to buy all my shoes at Kohl's. Unfortunately Nike is the only brand shoe who doesn't offer discounts... ALL NIKE SHOES SUCK. If it sprinkles outside or the shoes get a little wet they just fall apart. I had my last pair for all of 3 months... They were comfortable, looked stylish... but they just don't last. You would think at $80-$100 a pop you would get a better shoe. I was running across a yard and the bottom of one shoe (the WHOLE BOTTOM) came right off. I had to duct tape it together to make it through the day... What else can you do when you have a schedule to keep. Thanks a lot NIKE for crappy shoes!
Reviewed Oct. 23, 2016
I bought a Nike basketball shoes. Both bottom of soles unattached after maybe two years. It is a quality issue because you can see the top of shoes are in good condition. I don't buy Nike and Adidas anymore.
Reviewed Sept. 23, 2016
I bought a pair of Nike sneakers for my 14 year old son 6 months ago... The kind with the air bubble in the heel. 6 mos later both of the soles have holes worn in them and one of the air bubbles has popped. When I sent it to the Nike "quality inspectors" I was told "We've determined that the issue is a result of normal wear and tear. With that, we can't consider this a material or manufacturing flaw, per our return guidelines, and we're unable to issue a product voucher." Well if Nike says that their shoes should only last 6 months with normal wear and tear then I think I'll be looking into higher quality brands. No accountability for quality standards.
Reviewed Sept. 13, 2016
I am an avid walker in my 40's. I purchase at least 3-4 new pairs of athletic shoes for walking a year because I wear them out. The ladies Nike shoes I purchased from Finish Line began to hurt my feet after 1 month. The material the shoes were made of began stretching out causing my feet to pinched between insoles & sides of shoe. I was getting blisters on the outside edge of my feet on both sides. I sent them back to Nike claims at my own expense, was denied & I was told by customer service I do not know how to buy the proper size shoes. I questioned her as to why the shoes didn't do this when they were new only after they started stretching out & she could only keep repeating I do know how to buy the proper size shoes.
I have bought Nike shoes before and many other brands, not once has this ever happened to me. You would think after all these years I would know how to buy a pair of shoes that fit me. Thanks for your help Nike, not only am I out the $80 for the shoes but also shipping costs & you justified that by saying my shoes were donated to a good cause. I never expected new shoes but I thought you would at least stand behind your product & offer half off the purchase of new pair thru your website. Never again Nike!
Reviewed Sept. 9, 2016
In early August 2016, our family purchased the Nike Roshe for my 14 year old son. He has only been wearing them for right at a month. Today, he comes home from school and says, "Mom please don't be mad. I really didn't do it." The whole toe of the right shoe has come apart at the seam. I got on Nike's website to see what I could do. I must have the receipt for a return. I'm not sure who keeps receipts for 2 years (the length of time Nike supposedly warrants their products), but it isn't me. When the product has been used, the receipt goes in the trash. After reading the other reviews on here, it wouldn't have done me any good to send them back anyway. We will not be buying Nike again anytime soon. The old saying you get what you pay for has never applied to Nike in my opinion, but it does now. Shame on Nike for charging such high prices for such low quality products.
Reviewed Sept. 7, 2016
I bought a new Nike golf polo shirt and paid close to $90.00 for it. It looks really cool, but the shirt is already falling apart and I have only had it for a week. I love the look, but I will not be purchasing another Nike Golf polo any time soon.
Reviewed Sept. 6, 2016
I purchased a pair of Nike Air Max running shoes for $107 from the Finish Line. I WALKED in them 4 times before I noticed that the air came out of one of the shoes. I went back to Finish Line and they told me I had to contact Nike directly which I did. I went through the process of mailing back the shoes for $13 at my cost. I received a response stating that the air bubble appeared to be sliced and there was nothing they could do for me... they could not repair or give me a credit to purchase another pair. They were kind enough to mail the shoes back to me in which I cannot wear. So for $120 NIKE lost my families business which is a shame because I USED to purchase my son's AIR Jordans for his High School's basketball team, Nike cleats for his football team and Nike cleats for his baseball team and I have 2 boys in those sports... not to mention the everyday shoes for the family.
WE WERE definitely a NIKE family... this really got under my skin especially when I called back to AIR out my situation. All I was told was that "We would look into this one more time" and they would get back to me. They promptly sent me a note stating once again this was my fault and there was nothing they could do. Well, there's something I can do... I've been spreading the word and will begin purchasing competitor shoes for my family. It's a shame because I have NEVER had an issue before and I truly like their product, apparently they have downgraded their customer service and feel that NIKE is above the rest and can afford to lose a few customers here and there.
Reviewed Sept. 6, 2016
I bought a pair of Nike woman's athletic shoes priced at 75.00. They began to rip at the front seams within a few months of wearing them, even though I did not wear them every day. I went to Kohl's to return them and all I got for credit was $23.00! I like NIKE shoes because of their comfort and the many styles and colors available, however, reading some other reviews, seems like the quality of the shoes is not as good as it used to be.
Reviewed Sept. 3, 2016
I ordered a pair of Air Jordan 11 Low "Closing Ceremony" and they came to me with scuffs and scratches on the gold patent leather as well as a #25 engraved in the back part of the gold patent leather, which should not be there. I paid $170 for these and it was very disappointing to see these sneakers with scratches and scuffs and especially that #25 engraved on the back of the left sneaker. I really like the sneakers and want to keep them but that's not right that I received a pair of Jordans that are scratched and have scuffs when they're brand new. Jordan brand and or Nike has to fix this issue because that's ridiculous. I would like to see if I can get the same sneakers but a different pair without these flaws or get at least $170 in Nike store credit.
Reviewed Sept. 3, 2016
I bought a pair of sneakers for my daughter. They had a clear defect. I sent them to NIKE and made a claim which they denied. Anyone who sees the shoes knows the problem was not caused by wear. When I called to challenge the claim they said they were sorry but the sneakers were sent to be recycled so we cannot review the claim. They offered me a 20% off coupon. The reason for this review is that I had thought NIKE was a company who stood behind the quality of their product. That they were ethical and unique in this way... but I was wrong. They are just like any other company who denies responsibility when they ship defective goods.
I have pictures to back up my claim but of course do not have the sneakers. A very sad day for me... I manufacture goods for consumers for living. We are a small company and cannot afford to take back goods if there are issues but we do because it's the right thing to do. My daughter is 21 years old and has been wearing sneakers her whole life. This has never happened to another pair... and these are only months old!!! See pics attached. Really? Two identical holes in each shoe in same exact spot where plastic broke through and cut her foot. This is normal wear? Shame on you NIKE! A huge disappointment.
Reviewed Sept. 3, 2016
Nike denied my claim for a NIKE+FUELBAND that did not even work in the first place. I will never buy another product from them in the future and hope they go down in flames regarding their stores and business. Good Luck NIKE. Hope you fail in the future. Not going to get any more business from me!!! And I got a lot of friends!
Reviewed Aug. 28, 2016
I have bought six pair of socks and out of the 6 only 1 actually had any durability to it. They all mirrored each other and all the rights to each one, split in the same places as the right of each one. They were not made properly which is probably why I don't see them on the market anymore. I still paid an awful lot for some socks that were not up to the high standards set by Jordan and the NIKE family. Please let me return them for other socks please or send them to me. Thank you.
Reviewed Aug. 26, 2016
I bought some black slippers with the Nike check on top black and white because I always wanted one. Never better for them finally bought them and they have destroyed my feet. I have all kind of callous and my fat toe. I am very disappointed to find out that a very expensive high quality slippers can do this to your feet. I would love to get refund and have my feet back to normal. Thank you for whoever is reading this.
Reviewed Aug. 22, 2016
My son buys a lot of Nike apparel. Never any problems until now. Bought a large boys' Nike Tshirt at Kohl's. Tried it on before purchase and fit fine. Took it home and washed it. It shrunk so small I don't think my 6 year old nephew could wear it. Have never had Nike Tshirt shrink like this before. Tag says Egyptian cotton. Don't know if they have had a bad batch of shirts or what is going on. My son is upset since he spent his hard earned money on this shirt.
Reviewed Aug. 14, 2016
Bought the shoes around 2014 and I haven't used it until recently. So far the shoes are really comfy at all... I used it today for my first fun run. It got wet inside out due to the rain... got glitters and color in it. After the run, I decided to rinse it off with water. But it surprised me that the rubber that has color started to fade (as seen on the pic). Didn't scratch it or what, don't know the cause of it also. Kinda disappointed though.
Reviewed July 26, 2016
My 21 year old son bought my husband $200 sneakers for Christmas. Sneakers are supposed to have a 2 year return policy for problems in workmanship. These sneakers were worn twice when the design part which is a white almost net type cloth design turned yellow. The rest of the shoe is perfect. We sent them back and paid $20 to return them and were told we would be reimbursed and for postage and the shoes. I only asked for a replacement of the shoe they offered a gift card. After a few weeks we received an e mail saying there was some corrosive substance exposed to the sneaker! SERIOUSLY??? I called again and they said they would look at them again and said the same thing again. They say we washed the sneakers (lie) and they smell like laundry detergent. So, what they are saying is they don't smell foot odor because they were only worn twice?
I'm really mad because $200 is a lot for a 21 year old to spend and Nike charges a crazy amount for their products. They are a terrible company to go to with a problem. I wish I could get "Samantha" back on the phone who told me they would be covered as well as the postage! The company is awful, we have many Nike products. They will not get another dime out of me. Here is the last response, I assure you nothing came in contact with the shoes. "Thank you for contacting us regarding your product claim. Per you request I completed a review of the inspection, including a few photos the inspection team attached for reference. I can confirm the shoes do not have a material or workmanship flaw. Rather, the discoloration is the result of something the product came into contact with. Therefore, after careful consideration we stand by the Inspector's original findings and are unable to consider the product for compensation."
Reviewed July 8, 2016
I bought the Huarache. They are the worst. Even though they super expensive on top, they break at the back of it.
Reviewed June 24, 2016
Ordered a Nike Flyknit shoes online and those were horrible shoes I have ever bought. I returned them on may 20/2016 and it's been more than a month and I haven't received my refund. This is damn horrible customer service. One thing I have decided is never to buy any stuff from Nike ever in my life. Horrible service. This is plain disaster nobody even cares. I feel Under Armour is much better. I'll never buy from Nike again, learnt a lesson. Thank you Nike for teaching a wonderful lesson.
Reviewed June 9, 2016
While I was in your official Nike showroom, I found that there were extremely less varieties in the girls section and all the shoes were not at all of tough look and were a lot kiddish and stupid (pink, blue, etc). I would like you to think of it this way: all the girls who are actually willing to spend rs 10,000-20,000 on sport shoes are girls who are sporty and tough and want to buy shoes which actually suit their personality. Moreover, there are not much varieties in designs or price range. I had strive a lot and double my budget, just because you people cannot keep all the sizes. I will never prefer to go in a Nike showroom again because of such an experience which I had to face. While on the other hand there were a lot of varieties in the boys section but your smallest size for boys is 7 which does not fit 75% of the girls who are shopping in Nike. Next time I would rather go for Puma, Reebok or Adidas.
Reviewed June 8, 2016
I bought a pair of Zoom Nikes and they seemed to be ok but yesterday I wore them all day and walked quite a bit and the back of my right ankle developed a sore. I checked the shoes and the right one had a little bump where a seam was. I check the left shoe at the same site and it did not have a bump. I called customer service but the wait was over 10 minutes so I hung up.
Reviewed June 7, 2016
Not long ago, I purchased a pair of mid-line Nike running shoes. I am disappointed that the webbing (mesh) has deteriorated so rapidly that I can no longer use the shoes. What happened to the time when the webbing lasted at least as long as the rest of the shoe? I will not be buying a Nike product again.
Reviewed June 5, 2016
It's so hard to get a hold of a decent pair of cross training shoes here in the Philippines. For a country with generally short people, it's weird to have basketball shoes in most of the shops. I wish there would be more options for running shoes or at least cross training shoes. I'm glad that I found shoes for me and my wife in one of the factory outlet sales in one of the malls (after several months of looking).
Reviewed June 3, 2016
Yes. Nike is expensive. But the shoes are sooo beautiful. The colors, design, etc are so irresistible! Also, it's very comfortable. I always wear my Nike shoes whenever I run, go to the gym, walk, play badminton or basketball. My feet are well protected and I can move easily and freely. I already have 20 pairs and my target is 100! The first time I saw a Nike shoe, I immediately fell in love with it. I told myself that I will collect lots of it. I recommend to all, especially to athletic people, to use, go with Nike. It's worth it. The quality is great. The first pair I bought is still in great shape, and it's been 7 years! You will not regret it! I didn't! I bought my dad one and he loved it. We play basketball together with our Nike shoes. Go NIKE!
Reviewed May 31, 2016
This is not a review, per se, as I have not purchased any Nike shoes recently. I did, however, try to buy some Nikes for my son. I ended up buying another brand, as the Nike shoes I saw looked incredibly cheap and flimsy. The mesh, which used to be made of sturdy fabric, now looks like paper, and the 'swoop' looks like a tacky iron-on. They looked like cheap dollar store shoes, except for the premium price tag. There is no way I will ever spend that kind of money for shoes that look so cheaply made!
Reviewed May 26, 2016
Whenever I see Nike shoes in the mall, I can't help but be impressed at the aesthetics of their designs. The color combinations are very pleasing to the eyes (some would cater to designs more suitable to a particular gender or age group). Sports shoes used to have only a few colors, mostly coming in 1 or 2 color combinations, one of them being a neutral color. And the lines and texture are nice, making the appearance simple (not overwhelming), but appealing at the same time. In my opinion, Nike is in the lead when it comes to athletic shoe aesthetics. It's no wonder they're dominating the market.
Reviewed May 22, 2016
I love my Lebron X. Its Airmax 360 cushioning is perfect for someone who plays under the basket (like me). No knee pain for me :) and it's stylish too. I just need to keep it clean since it's dominantly colored white.
Reviewed May 6, 2016
I purchased a pair of Nike Tiempo Legend VI FG cleats for my 16-year-old son who plays high school soccer. I paid $166 for them. He started wearing them in January 2016 and by mid-April the sole completely separated from the leather in the front of one of the cleats. I filed a claim with Nike. They concluded that there was no workmanship or material flaw with the product, but it was from normal wear and tear. Nike is basically saying that their shoes are not expected to last for more than 3 months? I am very disappointed with the quality of these shoes. I expect something that I paid $166 to last longer than 3 months. My son only plays high school soccer, it's not like he is a professional with hours of use each day.
My son has always worn Nike cleats because he has a narrow foot and really liked the feel of Nike shoes. We have never had an issue until the last 2 pair of cleats we have purchased. We also bought a pair of Nike Mercurial Superfly IV FG in June 2015 for $219 and they only lasted 5 months. The material started to fall apart and the shoe laces broke, but we went ahead and tried Nike again. I now regret that choice. We have spent $385 on Nike shoes in the last year. I didn't mind paying that much when I thought I was getting a quality shoe. It's really sad because I really expected Nike customer service to be better. We have been loyal Nike customers for 9 year, but we have now switched to another brand.
Reviewed May 4, 2016
I can't help but wonder if the way Nike makes their soccer cleats have changed over the past recent years. Between all of our kids and ourselves we have literally bought over 50 pairs of Nike sneakers, various sports cleats and esp. soccer cleats over the past 10 years. The most recent pair of soccer cleats that my son has had, the front part of the shoe separated from the bottom part of the shoe after only 4 months of wear? As I wrapped duct tape around the front of the shoe to get him through the season, he reminded me that this happened to his pair last year as well.
I realize the front of the shoe takes the most impact when playing soccer but I would think they would be reinforced better in that area? Anyway, thinking twice of continuing to buy Nikes maybe time to try another brand. I did send them back to Nike with the receipt to show that they were relatively new shoes that this happened to - only to be told that they didn't find a defect and couldn't do anything about it.
Reviewed April 30, 2016
I bought a $300 pair of Nike high tops for my son for his birthday. He wore them 3 times. They started to rip at the top on the mesh part. No problem we thought. We will just take it back to the store. Well, unfortunately, the store does not do exchanges or returns after 30 days, so you have to contact Nike Canada. They asked us to return the shoes with all sorts of information and procedure. So not only did we waste our time going to the store (twice because we did not get the correct info), we had to package the shoes, take it to the post office and spend close to $20 on shipping. This all took about 1 1/2 hours of our time.
When Nike did respond, we were pleased that they gave us a gift card for the price of the shoes - which we fully expected as the store stated they have had many complaints about this mesh. HOWEVER, a multi-billion dollar company is too cheap to reimburse us for the postage. (Forget our time)? Are you kidding me? In the package, I included a letter that asked to be reimbursed for postage. NOTHING! I have spent THOUSANDS of $ on shoes for my kids...and this is how NIKE thanks us? LOSER.
Reviewed April 15, 2016
I ordered a pair of shoes to be overnighted which their site said was available. Before checkout it said I would receive my shoes the next day 4/15/16. On 4/15/16 I receive an email stating changes have been made to my shipment and my shoes would ship on or before 4/25/16. WTF!?? I'm intensely upset now. Not just by the fact that I could have picked a different shoe or just gotten it overnighted from another company but also by the fact that they weren't even going to give me a refund for paying an overnight fee. It wasn't until I called that they said "oh we can just issue a refund for the shipping." Idiots that a given I shouldn't have to call to get that after you ** up my order. Now it's 4/15 the day I need my shoe that they don't have in any store and there's nothing I can do about it. I am beyond upset.
Reviewed April 14, 2016
I got a new pair of tennis shoe for my child. To my surprise, the side of the shoe tore within one month. It cost us $66. My child had many Adidas shoes before, which cost less than $40, usually lasted 9-12 months. I contacted Nike, and was told to mail in the broken shoe, they will investigate if it was a quality issue. After reading so many similar Nike shoe quality reviews here, I feel it's not worth to waste my time and money to make a trip to mail the broken Nike tennis shoe to them - I really don't have the time. All I can do is to absorb my loss, take the lesson to never buy Nike shoe again, and post a review here to raise Nike quality alert among consumers. I probably will go back to Adidas or other names - any name is better than Nike, I never had this kind of experience before.
Reviewed April 6, 2016
I bought a Premier soccer ball and after a few months of usage the glued panels were falling apart. I sent it to Nike at my expense and the decision was "normal wear and tear". I play soccer for almost 50 years and this is not normal by any stretch of the imagination. Shame on you Nike and look forward to spend my personal, family, and team money on products that take pride for their performance. You cheated me out of $50, but that is the last money you will ever see from me. What a shame of a global "giant". The "supervisor" checked the case but because I agreed to recycle I have no longer proof for my case. This will be a fascinating case to describe in all of my marketing classes. Nike lost much more than they gained with my case. Not smart, nor wise. Greed can take down anyone.
Reviewed April 6, 2016
I paid about 300$ for a pair of Nike Air Max 2015 shoes. I live in Canada so I had to order the colors I wanted from the US since Canada doesn't have them. The 300$ included tariffs and importation fees, etc. After a few months of wearing them, I noticed that the right air system was deflated and had no clue how this happened. I could not even find the hole... It must have been very small. So I sent them back to Nike thinking they would discover that this was no fault of my own and that it was not intentionally popped.
Well NIKE replied by saying "Nike stands behind its products for both our retail accounts and consumers. Your product was inspected and found to be free of a material or manufacturing problem by an experienced Nike inspector and cannot be credited for replacement. All inspector decisions are final." They are sending me back my deflated shoes (through no fault of my own)!!!
I am so speechless right now. I can say this for sure. Being a lifelong customer of NIKE, I will actively do everything in my power to damage NIKE's reputation and actively persuade people not to buy NIKE, as I will never touch another NIKE product again. NIKE is the definition of a money hungry, low quality, overpriced, crooked corporation that does not care about its customer at all, nor does it stand behind its product whatsoever. THAT MUCH IS CLEAR PEOPLE. EXCUSE ME. I'M OFF TO RANT ON SOCIAL MEDIA ABOUT HOW TERRIBLE NIKE IS.
Reviewed March 18, 2016
I ordered a pair of Nike shoes for my 14 year old with the promise she was going to keep her grades up. By the time the package arrived, she had not kept her side of the bargain so she watched as I opened the box, took out the return receipt included in the box, filled it out and place it on top of the original. I sent out the box with a local UPS driver that goes to my job every day. A couple of days later I get a confirmation email that they had received my return request and that a refund was authorized. Here I am weeks into it and no refund yet, so I called. They are asking me for the tracking number of the box I returned!! The one THEY included inside. When I told them I didn't have it, they asked me to call UPS and ask them. Ridiculous, never again. Nike no more. I will pursue legal action for the mere fact of proving I'm right.
Reviewed March 3, 2016
So husband bought me these Airmax 2015 for Christmas in December and in January they were already messing up. The pink rubber in the front bottom was coming off. So In February, he made a claim and we sent them off to get fixed or whatever they had to do to fix my shoes. Of course I could've just put super glue on them but THEY WERE $150!! Too expensive to just mess up in less than a month or so. So we sent them. So they denied the claim stating that it was due to the air bubble popping on the side!!! MY SHOES CAME BACK DEFLATED!!! THE AIR BUBBLE WAS NEVER POPPED WHEN I SENT THEM!!!
I SENT MY SHOES OFF TO GET LOOKED AT AND FIXED NOT FOR THEM TO TRY AND MESS THEM UP MORE JUST TO DENY MY CLAIM!!! I was so livid I called customer service and spoke to supervisor. They will have a second look!!! They said to take them to Foot Locker!!! ~ I don't even care about the stupid shoes ~~ But you didn't have to send me my shoes popped!!! Back to the point that I can no longer wear them!! You are thieves and liars!!! And I will do everything I can to stop anyone from buying from you ever again... Cheap shoes and on top of that, you stole from me my trust in you to inspect and send them back the way they were sent!!! Not in a worse condition!!! Nike needs to inspect their own inspectors!! Never buying from them ever again!!!
Reviewed Feb. 25, 2016
I had a pair of Jordan Melo basketball shoes that had the air sack pop. The shoes are still good but now they make a hissing sound when I step. I called Nike and they said anything farther than 2 years from the manufacture date they will not warrant. I bought these from one of their outlet stores and they were more than 2 years old when I bought them. The plastic rubber got old and caused the issues. So Nike will not replace and now I wear them when I play ball and everyone hears the hissing and asks what type of shoes I have. I make sure I tell them Nike. I'm like a walking negative commercial for Nike. If I were them I'd replace them and back their product especially in this case.
I even asked if Nike will not replace them can they help me fix them. The answer was no. I used to think Nike made high quality shoes and they once did. I have a pair from 1997 I still use today but their quality has gone downhill. Beware their shoes are not what they used to be. When I replace my failed hissing shoes, I think I'm going to try another brand like UA. I have been loyal to Nike for 30 years but they will no longer sport a quality product and they don't seem interested in backing their bad products. So I will move on but wanted everyone to know what Nike will and won't support and their product failures and lower quality. They are no longer high quality.
Reviewed Feb. 13, 2016
I ordered a pair of Nike that I was suppose to receive between the 10th-12th and it is now the 13th. Both UPS & Nike (Promised) my delivery was going to make it by the 12th, now they are saying it is delay till the 15th. I asked for a future discount because now I have to wait additional days for an order that I placed on the 8th. They would not even offer me a little discount for the hassle I have to go through. Horrible customer service & I will not be ordering online with Nike ever again!
Reviewed Jan. 26, 2016
I purchased the Blue Mirror Foamposites that released 12/31/15 for $297 with tax. I wore them one time (ONE TIME!!!) and to my surprise they cracked down one of the foamposite lines on both of the outer shoes by the Nike sign. I sent the shoe in for inspection and was denied a voucher because the Inspector said that it was a scuff or crease and not a manufacturer defect. First, foamposites don't crease (I have 10 pairs of foamposites not including these - none have creased and all in perfect condition over years of wear).
Also I never seen a perfect straight line scuff. This shoe was already rumored to scuff because of the last release of the All-star Chromeposite but I took a chance thinking Nike fixed the problem. I talked to Allison the Consumer Affairs supervisor and she wasnt any help. Basically I was screwed out of $300 that I worked hard for. Nike has lost a valuable customer who pumps a lot of money out to them. I have 70 pair of shoes and 60 are Nike. Accountability of this flaw by Nike has been ignored while the customer loses. The bus stops here and I'm getting off. They're in the process of returning my shoes to me so I don't have pics.
Reviewed Jan. 24, 2016
I purchased Nike hyper dunk shoes for my daughter on Oct. 5, 2015. The purchase price, on sale, was $150.00. Bball tryouts were the first week of November. She started wearing them at this time. After Christmas break, the first week of January, the top eyelets of the shoes were totally ripped through. The shoes were in great condition other than the eyelets, proving the shoes were practically brand new -- only worn for bball and only for 8 weeks! I sent them back to Nike and was told that it was not a defect and received no compensation. I am now faced with having to purchase another pair of basketball shoes. Apparently Nike does not even feel that their shoes should last more than 2 months. Poor quality at a high price. Poor customer service also! I will not purchase Nike shoes again!! Please pass this on to everyone you know!
Reviewed Jan. 24, 2016
I bought my son Nike pro long dri fit leggings or tights for basketball. I bought them in September. By December the waist band ripped and the hem came Undone. These were expensive. I bought him a pair of Starter brand in December and no rips or undone hems. These are better quality.
Reviewed Jan. 8, 2016
I ordered a pair of shoes at a Nike store, they had to order them to get the correct color for my son. The receipt printed had the incorrect address and email, even though it was inputted correctly. The salesperson called and the person on Nike.com kept getting the order and our information wrong. It took 45 minutes to an hour to do something that should have taken 5 minutes. Then I received one pair of shoes.
Then several days later, I received a second pair. I called to see if they charged me twice or if the second pair was to say sorry for the terrible service. Nike.com told me they charged me only once. Then my credit card statement came with 2 charges. I have spoken now with customer service 6 times to straighten this out, spending hours of my time. After the charges appeared, the first customer service person hung up on me. The second spoke to a supervisor who told me there was only one charge and to have the first charge removed by the credit card company, since it was only a hold.
I called the credit card company, they said it was not a hold. The next Nike person told me she had bumped it up to a higher level for review and would contact me within 4 days. By day 5, no response. I called customer service again, who said I had to send the shoes back. I will never shop at Nike again. They have wasted hours of my time for their mistake, no apologies, and I have to spend more of my time returning the merchandise I never ordered in the first place. I am appalled.
Reviewed Jan. 8, 2016
I placed an order on Nike.com on 12/30 for a gift needed on 1/8. On 1/4 I received an email that my items had shipped. On the 6th I realized they hadn't arrived and tried tracking with UPS. Despite having received an email from Nike confirming they shipped, UPS has no record of picking up the package. I immediately IMd with Nike Customer Service (Anthony @ 5:48 pm PST). I was assured they were looking into it and it would be resolved. I again explained the fact that it was a gift and needed to arrive by 1/8. On 1/7 I AGAIN contacted Nike Customer Service via IM (Jeza @ 7:40 am PST) and explained the urgency. At 11:09 I received an email from Veronika asking if I still wanted the order at which time I replied, yes, overnighted as they are a gift.
At 3:30 pm I received yet another identical stock scripted email from Nike customer service (Phillip) and again said, yes, overnight as they are a gift. At approx. 4:30 pm I contacted Nike customer service via phone and, after being on hold for 20 mins was connected with supervisor Kourt. I again explained the background and urgency knowing at this point that my 13 yr old will not have her gift to open tomorrow for her birthday. They had 8 days to send it, I spoke with 5 different people and NO ONE took the time to make sure this was resolved in time to get the gift here despite repeatedly being told they had to arrive by 1/8. I am a heavy online shopper and have never experienced such incompetence.
Reviewed Jan. 4, 2016
I bought these Nikes around 6 months ago only wearing them a couple of times as I had dislocated my knee cap, so couldn't walk or exercise. And now they have a hole where my big toe goes! You would think if you're paying close to $200 that they would last a little longer than 6 months. Would never purchase Nikes again if this is how their shoe quality is.
Reviewed Dec. 21, 2015
Having been a heavy online shopper for years, most of my household items including furniture were purchased online. Nike.com is so far the worst online shopping experience I've ever had so far. On 11/19/2015, I purchased items from Nike.com. Upon checking out, I chose 1-day-shipping to make sure I would get it on time. Before I completed the transaction, their system shows shipment would arrive on 11/21/2015 before I confirmed the order. On 11/21, I checked the shipping status and it showed the shipment wouldn't arrive until 11/23. Since it was my last minute purchased before I left the country for one month vacation, I have to receive it by 11/22, which is Sunday.
So I contacted Nike.com and told them it's their mistake for showing the delivery will be made on 11/21 but couldn't make it on time so I have to cancel it. At first, Nike tried to shut me off by saying once it left their warehouse the shipment is out of their control. They even told me I have to contact FedEx myself to reroute the package. Since I've been a heavy online shopper, I knew Nike was lying. I had many experiences with RalphLauren.com and Amazon.com etc. to solve rerouting packages issue even when it's not the mistake from their side. So I told the person answered the phone that I am not going to contact FedEx myself for I am not the shipper to have the right to reroute the package anywhere. I requested the customer services to escalate the issue to his supervisor, Jacob, and demand to reroute the package back to Nike.
The supervisor finally agreed after knowing no one will be there to receive the package and the package will be stolen for sure if sitting on my porch. I found that Nike.com's customer services are not helpful and they will try their best to push the trouble away from their hands even that means they have to lie. If it's not because I knew big company can definitely reroute the package, I may end up calling FedEx for nothing and package will be sitting on my porch before it got stolen.
On 12/20, I returned to United States and noticed that Nike has not refunded me. I contacted Nike again on 12/21 through their online chat. Nike acknowledged that package has been rerouted and I have never received the package. However, they also claimed it takes time to process refund and ask me to wait. While I requested a time frame waiting for refund, Nike's online chat replied and I quote, "Sorry for the inconvenience Jessica, but we need more time for this. Rest assured, the refund will go back in your card as soon as possible" and "I know how you feel. Thank you for being a Nike+ member. We appreciate it".
Of course I wasn't going to let their lousy customer services off the hook so easy so I kept demanding them give me a time or else I was waiting for nothing. So the customer services agreed to do "extra mile" for me. That was exact words the person used, extra mile for me. She told me she has escalated the issue and will make my account on "high priority status" and "you will receive updates on your email from to time to time" and she demanded I close the chatting browser, end of the case. I wasn't letting her go by asking her what is preventing Nike from refund my money and she finally typed "Because UPS haven't returned the items to us yet".
So what she has been telling me to wait and they will refund me as soon as possible is just BS?? In which part of the United States that takes more than a month to return a package? It's either they lost it or they didn't bother to update the return status. After I lost faith on Nike customer services, she finally said she would escalate to level 2 support! Nike's customer services will try their best to push your problem off then do their best to help you, period!
Reviewed Dec. 17, 2015
We bought a pair of high-top soccer cleats in 2015. After less than a season of wearing the shoes, the shoelace holes starting tearing and we could no longer lace up the shoe correctly. After another month, the plastic on the shoe started coming off and a good portion of the structure of the shoe is completely gone. We sent the shoes back to Nike and they claimed it was 'Normal' Wear and Tear. It seems to me like they are trying to get out of providing a voucher for a $300 pair of shoes. They do not stand behind their products like I was told and they do not care about their customers at all.
We will NEVER buy another Nike product again. In the 40 years of playing soccer between my husband and son, we haven't once had a pair of soccer cleats fall apart like these Nike ones did. Even the cheap cleats we started with as a 3-year-old soccer player held up better than the $300 high-top soccer cleats Nike has. Buyer BEWARE!! Do not buy high-top soccer cleats from Nike!
Reviewed Dec. 17, 2015
My son and I have all Nike shoes except 1 pair. I ordered him a $200 pair of Nike ld's. The sole is separating after a few months. I sent the shoe back and Nike said this is normal wear and tear. My old Nike's lasted for years. This is the second pair of Nike Id's where the sole collapsed. I spoke to a manager named Amber and asked, "What if the sole collapsed after 3 days?" She replied that it would still be excessive wear. Nike used to stand by superior products. Now they use cheap material and cheap overseas labor. Made in Vietnam and the shoes are garbage in quality. Nike did not build its brand by cheating their customers, but they are now consumer crooks. I planned to file with BBB, but I am not going to waste any more time with Nike. My son and I have over 30 pair of Nike's and this may be the last pair. Nike shoes look good but do not last long!!! I miss the old Nike brand when they cared about quality. Very disappointed!
Reviewed Dec. 7, 2015
I have been a Nike customers for many years, but I have finally decided to no longer spend my money on their products. I decided to call their corporate off due to the fact that my most recent Nike sneakers purchases have been very poor in quality. They told me that not only do I have to return all the sneakers, but I have to pay for the shipment. Customer satisfaction is not guaranteed with this company. I purchased one shoe a little under a year ago for my son, and the sole is separating. My son loved that shoe so much, that I purchased the same shoe two months ago, and the same thing is happening.
Another recently purchased canvas shoe has hole in it due to poor quality. The worst of them all which made me call them is a sneaker that I purchased for my sneaker for Christmas, yes I said Christmas, and he hasn't worn them yet. I paid over $100 for this shoe. This sneaker has a pic on the back of the sneaker, that is already showing signs of damage, and he did not wear it yet. The rep told me that they have to examine and decide the sneaker, so they can decide whether or not I can get a replacement. I will not be purchasing another shoe from their company.
Reviewed Dec. 5, 2015
I went to Nike factory on Wednesday December 2, 2015 to do a return and checked the website before driving there to make sure they were open and it said yes to the public till 8 pm. When I got there there was a line and after waiting 15 mins I found out its friends and family and I can't do my return! Disappointed that that was not clear on the website!
Today December 4 I go again and there is a line all around the store! I asked to talk with a manager and I talked with Rudy! Not good service at all. He told me too bad! The lines are for paying customers and I would have to wait with everyone else! Really? 1 big corporation like this should have a return/exchange line as not all your customers are shopping! Poor organization and a super non customer friendly manager! Guess it's about making money not happy customers for life! Sad and unfortunate!
I've been in customer service for over 17 years. Rudy definitely need some lessons in customer service as does the corporation itself. I guess I will continue to buy my Nike shorts for my son at Kohl's where they have superior customer service and a separate return line for paying customers whether I'm paying that day or I paid the day before.
Reviewed Nov. 30, 2015
I had a pair of sneakers for less than 5 months and the outer sole had a part fall off. I spent 25 dollars mailing them 2X to Nike and they did not accept my credit card receipt.
Reviewed Nov. 25, 2015
Nike air max 2014 women's shoes. These shoes are 180.00 and only lasted 5 months. Don't get me wrong. They are nice shoes but got a hole in the top where my toe is. I've never had that happen in any shoe. So now here I go again looking for another shoes $180.00 and 5m later. Not worth it.
Reviewed Nov. 19, 2015
So many pairs of Nike shoes have just come apart. It is ridiculous how much money I have spent and wasted on these shoes not being told there was a warranty. Then, after reviewing the reviews realizing they would say normal use and deny you anyway. Child labor? Go figure. This company needs to be better - in every aspect of their company.
Reviewed Nov. 16, 2015
My son had bought a pair of very expensive light weight Nike shoes that started falling apart after a month of wear... They just keep getting worse and worse until I decided to call them. They have a date stamped on them in regards to the warranty. So as far as that was concerned it should have been no problem to return them. I was directed to mail them back. So off they went and came back with a letter providing that it was just regular wear and tear. If the outer layer pulling away from the entire shoes I regular wear and tear and can't not last even a month then I do believe they are faulty! But Nike refused to cover anything. Terrible customer service! And especially for such a big company!
Reviewed Nov. 11, 2015
My son wore his soccer cleats less than 20 times and the bottom split apart from the top. He is an intense player, but I guess Nike doesn't build their cleats for such intensity. We tried to return them to Nike and were denied with the statement the flaw was "normal wear." If that's the way Nike builds their soccer cleats, then I agree with the other review that we will go with another manufacturer!
Reviewed Nov. 9, 2015
On Sunday November 8th, I had stood in line with 4 boxes of Nike shoes. 2 were 44.99 each and the other 2 were 54.99 each. Finally got up to the register. I handed her a 10.00 off coupon that JCPenneys put out, she said Nike does not allow the use of coupons on their product. Please explain to me why I could not use this coupon, it was only 10.00.
Reviewed Oct. 28, 2015
They are a bunch of **. They wouldn't refund my daughter's Jordans. They were deformed. You would think a company making Billions would refund me the money but No. Keep your child labor. I will now only buy Adidas. They have a great 'no questions asked' policy. I take the time to return her sneakers thinking Nike will honor a 6 month old sneaker, but no. A blind person could see it was deformed. I will never buy ever again from Nike. When I get them back I will post the pictures. Thanks for the waste of time Nike. For now on I'm buying Adidas.
Reviewed Oct. 22, 2015
I was playing a game of dodge ball at my highschool with some Nike flyknit 4.0 shoes. By the end of the hour-long tournament I had already a chip out of the tip of the shoe. Now these are only 2-month-old 120 dollar Nikes. Which I have kept clean buying cleaner and other things to add on to the cost of these shoes. If Nike wouldn't be so cheap and make all of the rubber blue this would be no problem but it is. This makes me very angry with Nike and makes me feel like I can't even wear them.
Reviewed Oct. 17, 2015
We created a pair of Nike ID baseball cleats for my 9-year-old son's first year of travel ball. That was the worst mistake. They had absolutely no clear left on the bottom by the end of the season. They were out of shape and showed major wear. My lord, he is only 9. They were the biggest waste of money ever. Never again!
Reviewed Sept. 12, 2015
I got this so called 'Top end' shoe as a gift from my brother from USA in July 14. With only few days of use, a part of the net fabric came out. I reported this issue to Nike South Extn- New Delhi store - they kept this with them for a quality check for few days. After around 2 weeks, I got a replacement for the shoe. Now from last 2-3 months--I am facing a very peculiar issue. Whereas, the left foot shoe is quite comfortable, the right foot shoe is getting uncomfortable day by day. It seems the 'Air gaps' under the right foot shoe sole does not seems to be balanced. While running or even walking, my right foot sole moves from centre--making the movement very uncomfortable. I have this knee pain now.
There seems to be something wrong--due to which my right foot becomes unstable while I am running. I have fallen twice due to this. I am afraid that wearing such a shoe would do me great harm. I have mailed Nike India consumer care but they did not response for 30 days. Then I sent reminder, I got a mail saying they will neither replace it or give credit note. Nike is very unfair and selling crap at a very, very high cost. They are cheating and this is no less than fraud.
Reviewed Sept. 10, 2015
I ordered 2 pairs of sneakers, first one arrived timely, great. Thank you. The other ones still have not arrived, and were scheduled to arrive on 8/31, then were pushed back to 9/4. I received notification they shipped, received a tracking number, and the tracking number just shows as label printed, but never shipping. Trying to get someone on the phone was crazy. Tried calling a number of times, all reps were busy assisting other calls, was given the option to use the "call back feature" that allowed you to not remain on hold but not lose your place in line... I would challenge that as they called me at 3 AM! I finally did get a hold of someone and they were not able to assist other than tell me they are going to run a trace and see if they can find out where the sneakers are and then at that time could either process a refund or send a replacement.
I said that was unacceptable, asked for a manager who was nice enough to tell me the same thing. Poor customer service, horrible operational execution. I said I was going dispute the charge with my credit card company, and they said I would be banned from Nike.com... Hahaha, thank goodness for that because in the event I ever were to get amnesia I would be glad to not make the same mistake twice!
Reviewed Aug. 26, 2015
Just horrible for a company as big as Nike to do absolutely nothing to resolve a situation. My sneakers had a manufacturer defect and I had bought them and the stitching on front of sneakers started detaching and the thread and seam opened. Just unacceptable to have to go through that and get nothing in return. Sneakers had to get thrown away. It was a waste of 75 dollars.
Reviewed Aug. 25, 2015
I placed an order for football cleats on 8/18/2015 that were supposedly in stock, with overnight shipping. The next day, I called to see where they were. I got the run around about a warehouse that was updating its system and having glitched. Then I get an email the next day saying my order was delayed and would either ship by 8/27/15 or the order would be canceled. On 8/20/2015 the status changed to shipped, however it shows that only the FedEx label was created. I called and the customer service rep is trying to blame FedEx saying that it left the warehouse but FedEx isn't doing anything with it. Completely ridiculous.
Reviewed Aug. 16, 2015
I bought a pair of the new Alabama Nike shoes online. I purchased a pair that they said they had in stock and would receive by 8/17/15. Today I receive an email that product will ship by 8/25/15 and if not they will cancel my order. I chat with an online rep this morning and it turns out they have no idea where my shoes are and that they are lost.. They said the new warehouse has been having glitches which is concerning. Not only is it terrible they launched a popular product with a new warehouse untested, but the fact they can't deliver their own product to customers. This is the second time I've purchased product from Nike where they say I'm going to receive and I don't or the product is lost. You can't trust them anymore. Just another business that can't deliver to their customers.
Reviewed Aug. 12, 2015
I went in looking for some apparel at a local Nike store and they did not have my size in stock. A floor sales rep said I could purchase what I was looking for online and that if I used a promo that was provided to me, I would get 47% of all items I purchased. I go online to shop, I load up my cart and type in the promo code and what do you know, it's not valid. I chat online with a rep who said that promo code is not active. I asked why a rep would give it to me then and his response was, "I can't help you". It's unethical what they did and I certainly won't be shopping there anymore.
Reviewed Aug. 7, 2015
I purchased a pair of Flyknit Air Max in Feb for $225 and yesterday the left shoe was flat. I notice that there was a small hole in the plastic where the air pocket is. Yes, it is slow leak. I took them to Nike today and I was told they would give me a $70 credit. I just wanted a replacement, but no. I am so upset.
Reviewed July 21, 2015
Why do men get more sizes/shoe options than women? I wanted to order Kobe X Elite basketball shoes (like the style 718763-041). But I wear size 6/6.5 in women's. I think it's not very fair that I can't get the shoes I want because my feet are smaller than men's feet. I'm pretty upset, because I just don't think it's very fair. Girls have to ball too!
Reviewed July 19, 2015
Bought a pair of high end Nike running shoes, wore them 4-6 times in a 2.5 year period as I have MANY other pairs of shoes and sneakers. Never had a pair of shoes of any brand fall apart like the sole of this pair. Spoke to cs, chatted with cs and all they were concerned with was getting my COMPLETE info so that they could document my case and make it so that I could not call again fully knowing the answer they were going to give. I also asked them if I bought a gift three years ago and the gift of Nike shoes went unused in the three years THEN they tried to tell me they would make an exemption BUT my virtually unused sneakers that showed very little signs of wear they would not even look at. I have been a loyal Nike client and last month that changed. Will NEVER purchase another pair of their shoes EVER. Shameful customer DISService. Absolutely shameful! Shoes purchase at Nike store in Atlantic City vicinity.
Reviewed July 18, 2015
My wife purchased a pair of Nike Reax shoes for me from Kohl's Dept store. The shoes started squeaking and I see there has been numerous complaints in regards to this series of Nikes. Is the engineering design defective or is it the overall quality of the shoe?
Reviewed July 17, 2015
I purchased a pair of the KD 7 shoes for my 12-year-old son in February 2015. He is in a size 9.5. The strap on the shoe made my son's foot swollen. He said that the strap was the cause of injury to his foot which left a bruise along with a bump on his upper front part of his foot. The strap on the KD SHOES seems to be unnecessary. I'm his mother and I tried on the KD SHOES at the store myself, they aren't that comfortable. They feel flat and the strap is not necessary!
Reviewed July 1, 2015
I ordered a pair of PROFESSIONAL boots, handmade with ID customisations direct from Nike ID. FOUR WEEKS LATER, I get the boots, DIRTY! For $345 why are they DIRTY and WORN as though someone ELSE wore them before they were customised with my ID?? Fit was poor. Too tight. The sizing should be even across the boot ranges. 9.5 UK is 10 US and size 10 ALWAYS fits. These were too tight. Manchester United training shirt I bought from them that the pros use... the LOGO was falling off!!!
Reviewed June 26, 2015
Your socks turn my feet purple. They prevent my feet from breathing. Your shoes suck. Your shoes prevent breathing. Your shoes create athlete's foot. Your shoes are CRAP. I want my money back. I'm moving to Adidas. You make junk. Adidas is awesome.
Reviewed June 25, 2015
Put them on my Nike new shoes, went shopping and the soles are almost off. I want to get them replaced by Nike. Refund cause no one kept receipt cause was a gift and bought weeks ago. What to do? Thanks. Only have on tongue of shoe numbers put up in box and this one 10121880 bar code they can't remember if they ordered them or not. She's a RN and busy gal. She don't keep up things well. Both pairs ones worse ok. Help.
Nike Company Information
- Company Name:
- Nike
- Website:
- www.nike.com