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I placed an order requesting pick up at Nike store, I got confirmation on checkout and kept a copy on my desktop, the following day when I checked the status of the order it show to be deliver to CVS in 5 days, that was too late for me so I called and asked to change it, they said they couldn't do so so I asked them to have the package return to them. After long conversion they agree they will handle to return from CVS, I went and made a new order paid again and picked it up the following day.
From that day 05/12/2023 until today 06/062023 they still not issue the refund. Customer service via phone or chat are dumb. They should see I never received the package, the status of the order show returned but they still confuse and refuse to issue refund. I simply done so via AMEX and got my money back. Last time I buy Nike. Not worth it.
First of all, I have to say that I have been a loyal customer from Nike for more than 45 years. On February 15th, I bought 2 hoodies. One of them had the price dropped. As I have 60 days to return, I called them to have my US$ 38 back, instead of return and buy it again, but cheaper, avoiding logistic costs for Nike and environment aggression for everyone. They were very rude, saying I could complain to anyone! It looks like the NPS for the Nike customer service doesn’t mean anything. In addition to return the products, because I can still do that, and not to buy the same thing, even cheaper, I will remember that hassle for the rest of my life. VERY disappointed with the treatment!!
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Most horrific customer service I have ever seen in my life!! Their website says one thing and they say something completely different! Item was supposed to be received a week ago.. website then changed to “preparing to ship”.. when customer service was contacted, they said they don’t know when item will be shipped.. when I finally got a “supervisor” he was ABSOLUTELY NO HELP!! Just saying the same thing: that he did not know when it will be shipped.. I then requested a stop on the item and cancellation of the order..
HIS ANSWER WAS THAT HE CANNOT CANCEL THE ORDER!! Even though it was NOT shipped and he does not know WHEN item will be shipped!! So, I am left in limbo with no sneaker for my son’s birthday and no way to get my money back!! HORRIBLE CUSTOMER SERVICE!! I WILL NEVER PURCHASE ANOTHER NIKE ITEM AGAIN!!
Worst customer service I’ve ever dealt with. So incompetent. Took 4 days for someone to reach out to me just to have no resolution and someone who didn’t seem to care any about the customer or making them go through a hassle for a mistake made on behalf of their employees.
I placed a order with Nike in which item was marked down 40% off. So I place the order and later that day I received a email stating my order was cancelled for no apparent reason. I called and that's where I was informed it was a error on their end.
I’ve had a terrible experience with this app. The tech support is bad and they pick who they want to get shoes. I’m deleting this app. I’m a sneaker collector and am very disappointed in this company as a whole.
I ordered a Jordan’s 1 size ten they took money off my disability card twice and got a run around about why the shoes wasn’t shipped speedy. They then told me the shoes were late because inclement weather. Two weeks I get the shoes. The box was messed up. The shoes in the back had something on the back. I was told why I saw two charges on my account because they put a pin on my account for the cost. I don’t get that because then when they took the charge now I am overdrawn 86 dollars. This is going to cause me to be behind on a bill. It was shown it was taken off on February first and then they go back on and take it off February 13.
Talk to two ladies today. It's February 16. They tell me I have to wait for the shoes to get there which will be February 17 tomorrow then they have look them over. It will take till February 28th. She tells me that’s a month there are 28 days in February. Someone is messed somewhere then says I was the one that ordered a size 9 in women’s to start with. Why would I do that when my son is a size ten men? We order from Nike all the time. Never had any problem with Nike until now. They should give us overnight shipping at least once they get the return but no. They want blame it on the customer and argue about it. Do not order from Nike unless you want a size that’s wrong and wait for the wrong size then wait another two weeks. Ridiculous. I will never order off Nike again. Sorry service. Be aware of Nike workers. They do not do their jobs right then they blame it their customers.
I bought my daughter a pair of Nike WinFlo9's in August of 2022. By November, they squeaked so bad when she would walk in them, the kids at school made fun of her. Because I spent $100 on them, she still has to wear them. When I called Nike to try and make it right, they said it was because they probably got wet and they didn't consider it a defect. So, the moral of the story is, don't buy Nike's if you are going to wear your shoes outside.
I placed an order on Saturday (01/14) and paid for expedited overnight delivery. When I checked the Nike.com order status and FedEx tracking number on Tuesday (01/17) it indicated that a label has been created but that it hasn't been received by FedEx. I explained this to Karol (the Nike.com CSR) and she said that "I was checking here, and you are right. It seems the order has a label created, but it hasn't shipped yet." Karol also said that "It's scanned, and at the warehouse. I just refunded you the extra shipping. And as I mentioned, let's wait until the end of the day, if you don't get it, we can give a full refund, or we can resend the shoes".
I explained that both the Nike.com website and FedEx showed that the order had not been shipped and that they were still in Bethlehem PA. I also shared that The Nike order tracking information showed "A delivery date will be provided when we receive your package from the shipper." For 'Estimated Delivery Date'. Under 'Delivery Status' it says "Label Created".
The tracking information shows that a label was created on 01/14/2023 at 11:07am and that the estimated delivery date is 'Pending' and that even when I go to the Nike website it says under 'Estimated Delivery' that "Your Package is AWAITING CARRIER PICKUP". She refused to resend me a pair of running shoes even though their system showed that the order had not been received by FedEx for delivery and that it was still sitting in their warehouse in Bethlehem PA. I am going to have to wait until Thursday (01/19) for a pair of shoes that I ordered on Saturday (01/16) since Karol wouldn't resend the order on Tuesday (01/17) for a Wednesday delivery (01/18).
Two months after placing the order, when I queried about the shipment of my purchases, I have been notified, products are not available and being advised that, purchased amount will be refunded in days. If products are not available, why they made me wait two months? Not a acceptable solution.
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