Nike Reviews

Purchased a $250 gift card from Nike direct from them. Received the box empty. Called the customer service on the phone for over half an hour. They said that they will fix the issue. Representative said got on the phone with a supervisor and they will send me a new card to my email which I received the $27.14 e-card. Call them up again. Now they’re telling me it might take five days to supervisor that I had to beg for a guy on the phone. She said there’s nothing that they can do. They’re gonna try. Key word is try to rectify the situation. Meanwhile, Nike is holding my $250.

I never thought I'd be writing a review like this because I've been a Nike customer for most of my life. I've owned multiple pairs of Nike basketball and athletic shoes over the years, and I've always believed I was paying more because of the quality and the company's reputation. In October 2025, at 19 years old, I spent $235 CAD on a pair of Air Max Plus shoes. That isn't a small purchase for me. I work hard for my money, and I bought them specifically for walking, expecting them to last. Instead, the sole has started separating because the glue has failed. For a premium-priced shoe that's covered by a two-year warranty, I expected much better. What disappointed me even more than the shoes themselves was how Nike handled the situation.

On July 6th I ordered a pair of basketball shoes for my grandsons through the Nike website and received immediate confirmation that the shoes would arrive on July 9th. Today, July 12th, the shoes have not arrived!!!! What is annoying is that when you try to talk to customer service, there is no one to talk to. Sometimes they answer you from Mexico, sometimes from the Philippines, and sometimes from India. You don't understand a word of what they say. And even when they answer you, it's something they probably read from a piece of paper because they don't understand what's going on themselves!

Terrible experience and terrible product and terrible customer service. I have been a loyal Nike customer for many, many years. I have made custom Nike runners in the past and then recently made another pair. Their own return policy states return within 60 days for any reason. The second pair of custom shoes I had made were garbage, the quality was terrible and ended up cutting up one of my feet because they were poorly made with no padding. I returned the shoes well within the return period and then get told no they can't be returned they are worn. Their own return policy says nothing about a return for quality issues aren't accepted if they are worn. How do I know they are quality if I don't wear them. Screw Nike, you've lost me and I will always tell everyone about my terrible experience to try and save someone else the headache.

I’ve been ordering shoes from Nike.com due to it is hard to get women’s 10.5 size in stores. Ordered shoes cost over $200 dollars and they use some random carrier called Ontrac. My shoes have been delayed, and Nike refuses to refund my money. Saying the delivery date is showing the next day. I’ve been waiting for 5 days now. I can order $50 shoes and be delivered by UPS but over $200 and they using some generic brand carrier. I’ll just buy men’s shoes in the store from now on. Nike is trash.

I needed to return a pair of shoes that I ordered for a larger size. The return was easy enough but it took forever for Nike to ship the replacements to me. They sat with a shipping number for days at the Nike warehouse. It’s been over a week, why Nike? You took my money the same day but you can’t ship for over a week on an in stock item! No wonder people are abandoning Nike, you need to be much better!

My wallet was stolen, and a purchase was made for $395. I called customer support not only did it take him a half hour to find the order placed with my card just 4 hrs before contacting them. They can only cancel small portion of the one order and would provided no other information, including the balance of what was not or what was cancelled. Customer service was rude, unprofessional, disrespectful, and careless. Would never recommend asking them for help, let alone by their stuff.

By far the worst experience doing online shopping. Paid $30 for expedited shipping. Was supposed to get them 24 April 2026. Here it is April 28, 2026. Still no shoes and now I’m being told I won’t get them until May 5. What was the point when I needed these for my son’s basketball games. Won’t even give me a refund but they haven’t even been shipped out yet saying that the package is being processed. How long does it take the package a pair of shoes? Where are they coming from? This is insane. I’ll never order from them again. First and last time. Horrible experience, horrible customer service. Only got a one star for me because I didn’t have a choice because they would get negative stars.

Note that I have wasted so much time in ordering and waiting for the order and also driving to the store twice!

Not even 7 months old and some of the shoe is coming in off and not even that the stitching is coming loose everywhere. Quality is shocking. Had Nike all my life but not quality like this. So sad.

I went ahead and ordered those imperial purple Jordan retro 4 and the quality was terrible. It was a defect on my shoe. I’ll attach a picture. Nike is doing such a poor job nowadays. It may be time for me to stop purchasing.

They are constantly screwing people out their money. If I get lucky enough to hit on special release which is hardly ever they always send me damaged shoes or deliver my stuff somewhere else. Now they have given me a 15% off promo for my troubles and if you look at the pictures and actually do the math it says it applied the 15% off but not one price is correct. None of them are actually fifteen percent off, they're all like three dollar differences and that's definitely not correct for every one of the prices. It's ridiculous really. Then I argue with customer service explaining this and the lady tried to tell me it's because of this and that and even though I took everything out the cart she said would be affecting it and it still wasn't correct.

I bought two pairs of Nike Vision trainers ('pumps') from Sports Direct (white, and black and white) and as we all know they give credit-notes instead of returning people's funds - credit-notes are much of the time pointless if you happen to have very particular clothing tastes - and which turned out to be a realised nuisance as only within one hour did I notice when looking down at them as I was wandering out-and-about shopping a crease on the top where you bend your foot in a natural walking motion and which is what product-designers are meant to avoid when working on a shoe's structure because otherwise a crease in that specific area will soon become permanent and your new footware will rapidly look in used condition.

Nike is the worst customer service I have ever had to call. I sent back a lemon pair of shoes expecting to get them replaced or refunded. They told me they don’t do that and threw away my shoes. I will never buy a pair of Nike shoes again.

I’ve bought many Nike products but will not anymore. For the price you pay, you’d think that the quality would be superior. I bought a hoodie and it is literally fraying on sleeves and on the bottom and fabric on the back is thinning😱😱😱. New slogan for Nike-Pay Much More and get a Cheaply Made Product! 😡😡😡

Ordered pink baseball cleats for our child. Nike sends two left foot shoes and won't rectify the mess. Color no longer in stock. No cleats in time for child's baseball game and the cherry on top... they kept transferring me in the chat and then nobody would answer to handle this. Nike sucks. I'm expected to spend 30 minutes to go return them, who pays for my time and gas to fix their mess? Besides my child's utter disappointment about not getting the much anticipated color they selected. Sports dreams crushed.

My family has always been a Nike family. My boys love Nike. However my boys can no longer wear Nike dud to them being so narrow. Nike please start making wide toe box shoes in the athletic stylish Basketball type shoes. It's so unfair for children to be bullied because they can fit into Nike.

Terrible customer service. Extremely unhelpful and rude. I ordered 2 pairs of infant shoes, they messed up the shipping and send them to another state and didn’t want to issue a refund. They offered free shipping but this was not my fault at all and I feel like as a customer, I deserved better for their mistake.

Customer service is horrible. I tried to use a gift card and the pin came off with the sticker covering it. Guy at the store says it happens all the time and to call the customer service number. They want proof of purchase. It was a gift??? And they will review the photos in 7 business days!

Customer service is useless at this company. The bottom of my kid's shoes fell off. I took pictures but threw out the shoe since I was on vacation. They refused to issue a refund or replacement since I no longer had the shoe in my possession. Upon further research, I found this was a known issue with the shoe, as evidenced by multiple reviews from other customers. They still refused to issue a refund and kept disconnecting my chat sessions.

Updated on 09/15/2025: Less than 1 star. Only after I filed a BBB complaint did Nike replace my $45 gift card — and even then, they added their boilerplate excuse about not being responsible for lost or stolen cards. I had already heard that line multiple times and explained why it didn’t apply. The card was never lost or stolen — it stayed in my possession the entire time. The PIN was still covered and not visible, so it could not have been used by my manager or anyone else before me.

I purchased Nike shoes (manufactured April 4, 2024) with a 2-year warranty. Within a short period of normal use, they developed a loud, persistent squeak. I followed all the steps Nike’s customer service recommended, but the issue was never fixed. I submitted a warranty claim (Claim #**) with photos and videos proving the defect. Nike denied the claim, saying it wasn’t a manufacturing flaw—yet refused to share the inspection report. Worse, they recycled my shoes without telling me this meant I’d never get them back for a second opinion.

It is sad there is no option for 0 stars here, as this is the worst experience. I went to the store to buy running shoes. They didn't have them so the nice lady ordered it online for me to be shipped to my house for free, wow! 5 days later, I received a package and inside is a wrong order with children's shoes. I called customer-service and the first gentleman asked me to send to shoes back by waiting for a return label. When I asked him when will I have the correct shoes, he transferred me to another person who knew nothing about what we were talking about and after I explained the issue again, they said I cannot exchange the order and hung up. I called again and I'm on an endless wait for a manager since the third person who I'm speaking to does not have the authority to ship the correct order.... What happened to Nike??

Nike customer service is the worst I have ever dealt with! They base their product warranty on the date the sneakers were manufactured not when you purchased them. The sneakers were defective and when we tried to return, the warranty had already expired prior to being delivered to my house. The manufactured date of the sneakers were 2 years old yet we just received them!! Their C.S supervisors are rude and don't understand that giving a little goes a long way! Our family and friends will never buy a Nike product ever again!

I am a Nike customer who has brought dozens of pairs of Nike. While I don’t have any negative experiences with the quality of Nike Products, I do however take issue with the Shoe drop process. I know that I am a Nike club member just like others are. When I am waiting for a shoe to drop I know other club members are as well. I can never fully comprehend how we all can be online at the same time and order shoes at the same time and I be notified that I was not able to secure the dropped shoes. Yet I go on another retailers/resellers site and they ALWAYS have the same shoe at a marked up price I just tried to get from Nike Club a short while ago. It only seems to happen with the Hot Drop items. On At least 4-5 different occasions It just seems as though other club members have preferred treatment in getting specific shoes. I hope Nike Club is able to rectify this problem and that their practices are not discriminatory in nature.

I am a brand loyalist. I have purchased Nike products for over 30 years. I have shoes, sunglasses, socks, Sporting goods, clothing, wallets, pretty much anything they've made, I have purchased for myself and others. I have always been happy with the quality even though sometimes the price can be a little high compared to competing brands. I purchased shoes specifically because they were wide and very comfortable. My first pair were great. I bought a second and third and had issues with a clicking noise when I walked. I've seen on the web that this is not uncommon. I contacted Nike Customer support and was told that two of the shoes are out of warranty, even though I just bought them. Clearly they're stale inventory at certain retailers.

I’ve been a loyal Nike customer for years, but this recent experience has completely shattered my trust in the brand. I purchased a pair of Nike shoes that ended up causing a painful bruise on my ankle—a clear product issue, not a sizing or sock problem. When I reached out to Nike for support, I was met with cold, robotic responses and zero empathy. Their customer service insisted on an "inspection" process but made it clear in advance that I likely wouldn’t qualify for any compensation, even before seeing the product.

I would give a 0 if possible. Wow how Nike changed. I purchased a pair of Nike Max 209$ 2 months ago, the insole like disintegrated. So I called to do a return as seems to be a manufacturer defect. They strung me along with the most rude and disrespectful way for over 2 weeks with zero info even with my 4 phones to them!!! They are denying the claim over the 2 yrs ummmm WHAT PART OF 2 MONTHS DO YOU NOT GET IDIOTS!! Please do yourself and me and my family all a huge service and NEVER buy this product. They need to learn a valuable lesson!!!! GARAGE QUALITY, SERVICE and CUSTOMER CARE 100%. Take it to the News!

I spent $90 on a pair of Nike Shox that blew out in one week. The squeak was so loud that I literally had to stop wearing them. Utter disappointment and waste of my money. A co worker saw my shoes the first week and loved how they looked and purchased the same pair online. Within a month hers blew out too. That is a lot of money to spend on a pair of shoes to not last. Especially when I really liked how they looked and felt. Skeptical to spend money on Nike shoes anymore.

Never again. Ordered, waited whole day and didn't come in. They canceled it day after making order. Called and spoke to someone, placed order, again didn't come in. Both times waited both days. NEVER AGAIN

I bought some shoes and I was counting on the date they put for their arrival, but two more days have already passed and they haven't arrived, so 1- they are not responsible for the arrival date. 2- they put an incorrect date just to sell, this is the second time this has happened to me... I do not recommend buying online at all.

Nike Alphafly review. I have nothing to say about its functionality; its sole is designed to do whatever is defined, but I cannot say the same for the whole; don't forget it's a whole thing we call a shoe. This is one of the most expensive products for running. I needed to send it back two times for a defective product. These are not made to last; they are made to break soon. The shoe toe molds are broken, making sizes unexpectedly different in every order; one is tight, and one is loose. I'm not talking about unaesthetic asymmetric ugliness. At least Nike has that easy return!

Shoes that are a year old just got denied warranty for an obnoxious squeak because they said they might have gotten wet. Sneakers can’t get wet now? What should I wear when it’s raining? Horrible customer service. I guess it’s time to find another shoe company!

Bought some Nikes from footlocker yesterday and basically threw away $100. The Air Max 90s are not walking shoes. The back is so high is caused food blisters and bleeding and I don’t think I can return them cause I wore them out. Both of my feet were sore but one even bleed.

Nike customer service is a misnomer. It should be called customer disservice. Sent in shoes for evaluation and email results said normal wear and tear. This was not the case and was clearly a defect. Nike response, "We train our team and they can’t be wrong. You can appeal but the decision won’t change." Never Nike. No real product support just a system to not live up to their claims of product quality and support.