Nike Reviews

I have purchased multiple pairs (when I say multiple I mean over 30 pairs easily) of the Nike Yoga Dri-FIT Luxe Women's High-Waisted 7/8 Infinalon Leggings. They are falling apart. I feel like the leggings that I bought in the beginning were made a thousand times better and I haven’t had any problems with. The ones made later are just crap, the seams are ripping in the butt and around the hips. They are 90 dollars each and they don’t deserve even 10 dollars with what I’m left with. I’m not a seamstress and I shouldn’t have to go pay for them to be fixed either. Leggings that I have bought from LuLuLemon, Beyond Yoga, Alo Yoga, etc. I’ve never experienced any problems with. I love the Nike LUXE Leggings but they need to change who’s making their clothes. Maybe stop having people in other countries make their product and have United States make their products and I bet their reviews are better and customers will be happier.

I purchased two pairs of shorts for my husband on March 23, 2024 which he didn't like. I tried to return them to the Nike store in Chinook Mall but ALL PURCHASES TO CROSSIRON must be returned to that store (because they aren't affiliated) which is inconvenient. I wouldn't have purchased them at all had I known that since I live in Bragg Creek area. I called and Trevor (sales associate) said they'd send me a mailing label so I wouldn't have to pay for return shipping. The store received the shorts on April 6, 2024 and they still haven't refunded me the money. I would seriously reconsider shopping at this store unless you live in the NE or often frequent this store as returns and customer service are TERRIBLE.

I'm a longtime Nike customer. Last month purchased several sports bras, returned three (3) and was refunded for only one (1). Without notification or explanation, the two bras were mailed back. I have been on the phone and on live chats countless times with at least 10 employees (all kind in interaction). No one has successfully resolved this issue. There seems to be a maze to Nike's system that creates disconnection and disempowerment. The "warehouse" is said to be its own thing, and customer service has no empowerment to question or override rejections of products. Employees say they have no control over "warehouse" decisions and inspections. They must accept their (mistaken) rejection of products even when the product is brand new and well within 60-day return window.

Shoes arrived dirty as if they were worn while mopping the warehouse floor and put in the box and sent out. Contacted support and they said they could only exchange or refund (after receiving them). I ended up washing and wearing them since they are my last purchase from nike.com.

Bought shoes 3 months ago. Already coming apart at seams and bottom tread is already worn. No more Nike. I'll stick to New Balance. I still have a pair of new balance I bought almost 2 years ago. Some wear but still usable unlike 3 months old Nikes. With Nike you must just be buying the name since quality is non existent.

My son purchased a crew shirt from the Vaughan Mills Outlet in Ontario, during our visit from Montreal. We discovered he was overcharged. The price ticket indicated $49.99 but was charged $69.99. We returned the next day and was credited the difference. No apologies for the inconvenience. When I asked about the Canadian Scanner Price Accuracy Policy, the manager claimed that rule didn't apply to outlet stores and walked away. If this is the face and attitude of Nike, then Nike has just lost a customer forever. While I may be just one customer, and somewhat inconsequential, I know I will not make a dent in their annual profits. However, word of mouth and social media will have their own impact and hopefully, Nike will offer better management training to their employees. Everyone deserves respect.

I purchased a $110 Nike/Tiger Woods golf shirt and it literally fell apart, it had a black stripe down the back that held the two sides together by some kind of adhesive. They did not sew this shirt together, they glued it and neither the place that I bought it from nor Nike would do anything about it. I have never had a shirt just fall apart. A multi billion dollar company and they won’t even do a thing to help. I will never buy another Nike product.

A week ago I purchased a pair of Air Jordan retro 6 Ochre shoes from Nike.com. Upon receiving them I could tell they were used and they did not have the tissue shoe wrap paper or shoe inserts. I did think that was also odd. Upon trying them on the left shoe in the centre/arch area of the shoe felt like it had a medium sized rock or something in it. I reached out to customer service at 1-844-430-6453. I spoke to a few agents explaining the situation and was promised a supervisor would contact me that day via phone. Nobody called. I received a email from a supervisor named Mira and she was going to look into this as Nike doesn’t like their customers to have “these types of experiences”.

After I contacted the Consumer Affairs, Nike took care of the issue. I already received the credit to my account. Thank you.

I bought a pair of storm tread shoes for wet conditions a few months ago. I wore them only in wet and rainy conditions. The right shoe started to make a noise on walking that got progressively worse. I called customer service and was told this is not covered by warranty and that I probably got them wet. That’s what they were advertised for. Stay away from Nike.

I purchased a pair of running shoes that are very comfortable in October of 2023. In December of 2023, the top eyelet broke on one of the shoes while I was tightening up the shoestrings. The shoestring pulled right through it and now I can't tighten my shoe enough to wear it. I contacted customer service and they told me I had to mail in the shoes to the warranty department. I was told this was normal wear and tear on the shoe and they wouldn't exchange my shoes. The shoes were $140 and less than two months old. That is sad that the breaking of an eyelet is normal wear and tear after two months. I've tried contacting customer service multiple times and they keep telling me the decision is final. I won't be purchasing Nike ever again and will share my experience with everyone.

The month of October 2023, Nike has cancelled two shoe orders. The shoes are available when order is placed, confirmation is received then I receive email order was cancelled due to out of of stock. Shoe was available when order was placed. They won’t let a supervisor speak to you. They said nothing they can do and that’s that. Very unprofessional with the way they speak with customer. Holidays are coming and if this is happening now I just hope it doesn’t get worse.

My ordered never arrived. Chat customer service, they saw the picture of delivery (it was a random picture). Employee apologized and stated he will process refund. I received an email from female employee from customer service accusing me for having multiple accounts, which one is for my son who is in high school. She stated that I will not get any refunds or any returns going forward. She continued to harass my son account. Sending emails. I called the company in order for me to get an explanation of this female’s behavior as she is ignoring my emails, the man who answered the phone was pathetic, unreliable, and a liar. He did not help me, nor gave me directions, and how to proceed or escalate my complaint.

I won a drop of Jordan 4's on 9/9/23. I received confirmation that my order was received. I received confirmation that the order was "shipped." Kept checking my Nike account to verify delivery date only to see the message that label was created and waiting for pick up by the carrier (UPS). Needless to say I did not get the shoes! Called Nike, they blamed UPS. I called UPS. They blamed Nike. I ended up calling Nike 6'xs, talked to several different people only to receive the party line of "there's nothing we can do because the shoes are out of stock" (no dah, they were a hot drop), shallow apologies, and an offer of 20% off my next order. I have spend $$$$ with Nike! Not anymore! I believe that there could have been a more respectful and professional way of dealing with this issue (which had nothing to do with me, but was solely a with Nike distribution and UPS shipping).

I had my Nikes that I paid $90 for for a total of six months. I wore them sporadically and never in the rain. The sides by the balls of the feet began fraying and the heel reinforcement tabs began poking through the fabric into my heel. I paid $20 to send them back to Nike Rebound priority tracking mail and they denied my claim stating normal wear and tear. I'm 59 years old and my exercise is walking my chihuahua, so how much wear and tear can there be??. So $110 for six months of sporadic use? No way. They have lost a good customer. And I will make sure to tell my friends and family how wonderfully Nike backs their products.

The return policy of shoes at the lowest level, I never thought that such a large company does not respect its customers. If you buy their shoes NOT online, then you will never have any guarantee and you will lose your money. All lies about 30 days of return, you can return only if you did not put them on. The fact that they write a 30-day trial is all lies. I bought sneakers and they started to cause pain in the area of my right ankle. I said that the product was defective, the store refused to return the money after 2 days of purchase. On the phone, they will tell you that they will switch to the right department, but in fact you get to the beginning. Online chat only works with online purchases. Don't buy Nike EVER. The worst company.

after careful inspection, we have found the issue you've identified is not the result of a design or manufacturing error."I will never buy another Nike product, as they do not stand by their products!

Purchased a pair of Air VaporMax Plus which I love until they became the most annoying shoes that I own. I worked from home March 2020 until September 2021. Upon returning to work in September 2021, I started wearing the shoes but not everyday which means these shoes had very little wear and tear. Moving forward to December of 2023 my shoes started making a very loud disturbing noise, so today I reached out to Nike and there is nothing they can do. These shoes were over $200 and I will not patronize them ever again!

I placed an order requesting pick up at Nike store, I got confirmation on checkout and kept a copy on my desktop, the following day when I checked the status of the order it show to be deliver to CVS in 5 days, that was too late for me so I called and asked to change it, they said they couldn't do so so I asked them to have the package return to them. After long conversion they agree they will handle to return from CVS, I went and made a new order paid again and picked it up the following day.

Most horrific customer service I have ever seen in my life!! Their website says one thing and they say something completely different! Item was supposed to be received a week ago.. website then changed to “preparing to ship”.. when customer service was contacted, they said they don’t know when item will be shipped.. when I finally got a “supervisor” he was ABSOLUTELY NO HELP!! Just saying the same thing: that he did not know when it will be shipped.. I then requested a stop on the item and cancellation of the order..

Worst customer service I’ve ever dealt with. So incompetent. Took 4 days for someone to reach out to me just to have no resolution and someone who didn’t seem to care any about the customer or making them go through a hassle for a mistake made on behalf of their employees.

I placed a order with Nike in which item was marked down 40% off. So I place the order and later that day I received a email stating my order was cancelled for no apparent reason. I called and that's where I was informed it was a error on their end.

I’ve had a terrible experience with this app. The tech support is bad and they pick who they want to get shoes. I’m deleting this app. I’m a sneaker collector and am very disappointed in this company as a whole.

I ordered a Jordan’s 1 size ten they took money off my disability card twice and got a run around about why the shoes wasn’t shipped speedy. They then told me the shoes were late because inclement weather. Two weeks I get the shoes. The box was messed up. The shoes in the back had something on the back. I was told why I saw two charges on my account because they put a pin on my account for the cost. I don’t get that because then when they took the charge now I am overdrawn 86 dollars. This is going to cause me to be behind on a bill. It was shown it was taken off on February first and then they go back on and take it off February 13.

I bought my daughter a pair of Nike WinFlo9's in August of 2022. By November, they squeaked so bad when she would walk in them, the kids at school made fun of her. Because I spent $100 on them, she still has to wear them. When I called Nike to try and make it right, they said it was because they probably got wet and they didn't consider it a defect. So, the moral of the story is, don't buy Nike's if you are going to wear your shoes outside.

I placed an order on Saturday (01/14) and paid for expedited overnight delivery. When I checked the Nike.com order status and FedEx tracking number on Tuesday (01/17) it indicated that a label has been created but that it hasn't been received by FedEx. I explained this to Karol (the Nike.com CSR) and she said that "I was checking here, and you are right. It seems the order has a label created, but it hasn't shipped yet." Karol also said that "It's scanned, and at the warehouse. I just refunded you the extra shipping. And as I mentioned, let's wait until the end of the day, if you don't get it, we can give a full refund, or we can resend the shoes".

A week before Christmas I chatted with someone online. They first told me that the order was shipped and it appears to be lost. After asking who they used for shipping he changed his story and told me they never shipped. That they dropped the ball and didn’t get the order out. So present won’t be here. Nice.

Last three to four (3-4) pairs of sneakers (Monarch IV) the soles and tops have separated, became unglued. What is the fix? Also, Nike seems reluctant to address the problem after 60 days from purchase or delivery to the customer. Also, their return policy requires the customer to pay postage.

Do not buy online from Nike. I ordered 2 shoes... One arrived in a decent time, but the second has yet to come after over a month. They have not clue where this second pair is... FedEx says it was shipped to a US address. Most agents speak broken English and for sure do not know what is going on... I have now called about 5 times. Never again... Still do not have the shoes.

Purchased a pair of Nike Air Jordans for my 14-year-old daughter and after 4 months the sneakers started to separate. The rubber part that is connected to the leather part is coming apart. Wish I could post a picture. Not what I expect from a $200 pair of sneakers. When you don't have your receipt, they will not refund nor give you another pair instead they give Nike credit voucher. Not sure about other people but after this experience I am not happy with a voucher. I won't name any other company but had an issue with work boots with a different company they asked for pictures and within 1 week I have a new pair at my front door, now that's a company that stands behind their product. So Nike you have lost me as a customer.

I bought Nike Air Monarch IV men's training shoes. I did like the comfort of them, but they squeaked. Because I liked the comfort I ordered a second pair and they also squeaked. I went to the store where I got them and they told me I could not return them because it was a product defect to go to Nike. So I contacted Nike and they told me because this was not a reason in their system they could not start a claim. I asked for a supervisor and the supervisor refused the call because there was nothing they could do so I am out $175 for 2 pair of very squeaky shoes.

I love my Vapor Air Max. It's Air Max 360 cushioning is perfect for someone who plays under the basket (like me). No knee pain for me :) and it's a bit stylish too. I just need to keep it clean since it's dominantly colored white. All good. :)

My experience as a Nike Member has been nothing short of horrific. My package was stolen by the shippers. I just spoke with a customer service rep yes I was refunded but of course Air Jordan 4 Retro these are limited sneakers the are not in stock. I'm extremely disappointed in Nike for deciding to do business with a corrupt and disgusting company. I checked the tracking, and it says the shoes are in transit **

I've been trying to buy two Nike shoes online, but the website keeps saying "unable to process the payment," despite the fact that I've tried with multiple cards on different days. I've decided to contact Nike to find out why it's not working and keeps throwing errors. The person I'm on the phone with is extremely unprofessional. He addressed me as if I were a teenager as if I didn't know anything. His reasoning and explanation were hazy and vague.

I placed an order for sneakers that the app said was in stock, 10 days later it’s still preparing for shipping. Every time I call I’m told the order can’t be canceled but will ship the next day. I spoke to someone today that said they’ve seen this happen before and the order seems to be stuck in process. I’ll have to wait it out. I asked for a supervisor he said all they’ll do is give me a promo code. I guess I wait till he end of the month to see if the sneakers miraculously show up since they refuse to cancel the order or release the pending authorization!!!

The Jordan that I had previously ordered arrived without a hitch. I bought three more because they fit nicely and were quite comfy to add to my wardrobe. Amazing selection, simple ordering, and straightforward payment. I've long been a firm supporter for their goods. I was unable to purchase it since it was too pricey and somewhat outside of my price range, but fortunately I had this coupon from dig my cart to join the crowd. Quality 11/10

I placed an order for my daughter a pair of shoes for school. Got them and no charms were with them. Call to ask them to send the 6 charms that came with our order and they said they could not. I had two options....one to send back and get refund or they would wave shipping, buy another pair and then return others then would get refund. Now it became my problem I did not get what I ordered. No budding at all. So in the end they had my money and I really had no choice. The reason we bought the shoes in the first place was because she is 10 and wanted the charms. I will never order from Nike website again. Horrible customer relations. Oh and spent over 45 minutes on the phone with the. Way to go Nike!!!

Nike slides suck. Need to have better grip. I feel like it will hurt others. Can't even go down my driveway without falling and rolling down it.. I feel like it's ridiculous 'cause what if someone really got hurt.

Since FL is in the tax-free week, went shopping at Nike yesterday and got two shoes, the associates stated if you are a Nike member you get an additional 20% discount, got home, looked at the receipt. Didn't get the discount, and got charged tax on the items, some of the workers that Nike just doesn't pay attention to details, just horrible!!

I was shopping in the store on July 3, 2022. I was attempting to purchase a small basketball for my Toddler grandson. When I reached in to grab the basketball I got stabbed in my thumb by a piece of glass. There were employees nearby but none of them try to help me as I stood there in pain with this glass in my thumb. The manager of the store was called out to the floor from the back office and she did assist me and getting the glass out of my thumb with a pair of tweezers. After the glass was removed my thumb started bleeding. I applied a Band-Aid to it to stop the bleeding. My thumb hurt for about a week and a half afterwards.

So far I've had nothing but positives experiences with Nike and their sneakers, they're always well built and last me quite a few years. The only downside is they tend to be a bit pricey. But as I'm a really big fan of the brand and everything they stand for I'll continue to support them with my purchase decisions.

My shoes is damaged and it is warranty period then also Nike team has no response. Don’t buy Nike product. Nike has no service properly. I can’t suggest anyone to buy Nike products. Plss don’t buy Nike products

My daughter purchased a pair of sneakers for me. Unfortunately they’re very uncomfortable and they were meant to be used for work. I can’t locate the receipt nor the box. Nike was not willing to do a one time exception. They said there was nothing they could do for me

New Air Force white shoes I bought for my son unraveled after about 2 months. Very bad shoes. I went to Nike store and wrote them a letter with receipt and pics and the customer sevice does not agree to replace them with a new identical shoe. Shame that a company like Nike does not accepting responsibility for a the shoe damage.

No one could help access my account to get the promotion. And nike.com wouldn't honor considering it was a site issue and difficult to access their site on the day of sale. Nike is only name no quality, and has no regards for customers any longer. Once we continue to support their products, they continue disregard quality service.

These shoes lasted me like two or three years. I bought them for about seventy-five dollars at Kohl's. I ran with them, walked with them, got them wet and dirty and they still lasted me for forever. I walk a lot too. Even the laces stayed in good shape.

I purchased $35 Nike Pro 3/4 leggings for my son - worn 1 time and split at the knee. Called the retailer who said all they could offer me was direction in how to purchase another pair. Called Nike, they informed me that I could pay to ship them to be inspected to determine if they would replace them...first time worn! Blown away by the terrible service and even more by the subpar products that they are selling - how can you advertise your apparel as athletic wear when it doesn't even withstand one game. Pathetic! The customer service rep even admitted on the phone that complaints about their products not meeting customer expectations has been increasing...time to figure out the problem Nike.

Very dissatisfied with Nike Corporate (Canada). After spending $160.00 on back to school Jordan’s for my 11 year old we noticed within two months the sole started separating from one of the shoes. I thought ‘no problem, I will call and get it fixed or replaced.' At which time I began the arduous process (starting with the retailer) to return the shoe to Nike Claims Canada. After six weeks I received the verdict - not covered, it was determined the issue was due to excessive heat or water damage so no fault of the manufacturer. Final decision. How did they decide this damage happened? Certainly not via communication with me, the consumer. There is no option to contact the department, only to reach a CSR who verified the decision but could offer no other recourse. Apparently the decision makers are off limits.

Nike sells poor quality products which will not last even for good year. I Bought pair of shoes which got spoiled in less then years time. They sell cheap and poor product under big brand name. Very very disappointed. Will not buy nike again!!

I bought a Nike tech sweater for 160 and washed it with to manufacture specs and the sweater shrunk big time. Nike sells you expensive items that are low quality and does not stand behind them. I sent them item and Nike sent it back without replacement. Do better Nike.

Ordered shoes for my wife, size was too small so had to return them. 11 days after the return was received by Nike and still no completed return, no credit to my credit card. Chatted with a Nike rep, told me nothing I did not already know, they appear to just copy and paste their answers without reading the info I have already provided. Like the shoes, online orders are terrible. Will not do this again, only in store purchase with Nike or you will be in for some grief. I will be contacting Nike through chat each day until the return is complete. I don't care if this bogs down their support, I just want them to complete the return in a timely way as promised!

Updated on 01/21/2022: Today is January 21, 2022. I again checked their site and it still says the items are still awaiting pickup from their carrier. Still no refund, no items and absolutely no assistance from them.

I like Nike shoes for style and comfort, however in Hawaii where it's humid, the glue on the soles doesn't hold, the soles fall off and the soft spikes on golf shoes fall off. I have Asic and Reebok running shoes, and Footjoy golf shoes, and none of these other brands have this problem. Nike needs to change the glue they are using so their shoes hold up in humid conditions.

Waiting for 3 months for my shoes to be delivered. Getting constant customer service excuses about waiting for the "results of an investigation" regarding where the item has been lost. But no updates and do not offer a refund. Strongly recommend you to think twice before purchasing any item online, plus will ruin your Christmas spirit.

Ordered two pair of shoes on 11/19/21. The delivery service that use has either has lost or stolen my shoes and now Nike doesn't be held accountable for this situation. I've talked to several reps and a Supervisor and they were not helpful.

Purchased cleats for daughter attending college. Less than 2 months the cleat is separated from seam. Warranty process unacceptable, have to wait for daughter to get them to me to return to Nike at our own expense and await processing all in about 3 weeks to 4 weeks and have to purchase another pair in the interim to send her. If they approved you get a voucher not credit. Personally the quality of Nike has gone downhill or they are being made cheaply at yet the high price. Would Nike go 3 to 4 weeks without a phone? Worst warranty ever experienced.

Customer service was terribly rude, talked over me, and overall no help at all. I get a notification, not even an email, at 11pm that my order is cancelled, the night before it was suppose to arrive for no reason, the customer support couldn't find a valid reason. They said they can offer 15% and to just reorder. A company as large and well known as Nike, that is embarrassing and just horrible. As a life long customer this is the most disappointing and disgusting situation. I have never experienced such horrible care and problem solving.

I bought 3 pairs of Nike sneakers. They are less than 3 years old. They do not use a good bond glue! I put the cement and silicone all of them. All of them peel off 3 different layers. I called Nike and they said do I have receipts within 3 years. I do not keep receipts since. I attached pictures. You can see I put the cement and glue but fall off different layers.

I ordered some shoes on August 26, half a size smaller than I sometimes would because they were not available in my size. Right, they process my order and the next they my size comes up available on the website. The shoes haven't shipped yet so I contact customer service to see if they can send me the right size. Big no because apparently they don't do that after 24 hours have passed, they can't even cancel the order. So, I need to wait for the shoes to arrive, check if they fit, and if they don't then return them and order them again in the right size. Ok.

I called to complain about a pair of Shoes that have 0 traction when there's any kind of moisture on the ground. The person I spoke with was horribly rude, and extremely unprofessional. He mocked me when I told him that I slipped and almost fell because there is no traction. I had surgery on shoulder recently and bought these shoes because they have a zipper and I can get them on with one hand. I slipped and almost fell while having one arm in a sling, and the manager mocked me. I will no longer support Nike. Horrible service, poor quality products.

3 weeks into the football season and these $120 cleats start to fall apart. His last pair was amazing and he loved them. He really wanted to order custom cleats for his birthday and we were going to pay for half, but they were all sold out. He was so disappointed. But he needed new cleats so he order the Nike Vapor Edge in colors that matched his uniform, and was appeased.

My son couldn't find any shoes in-store so we ordered the ones he liked online. He had them delivered to his door 1½ days later! Fast service and one happy kid! I would definitely order them like this again since the service is extremely fast.

The Nike Air VaporMax Triple Black is a shoe you would wanna wear all the time, not only is it super comfortable with a bit of “air” beneath your feet, it’s also literally beautiful to look at, compliment anything kind of outfit you have on with super strong and sturdy laces that don’t loosen for any reason. Recommended for anyone who likes Nike shoes to begin with.???

I've been a Nike member for sometime now. Never won any drawings. 49 drawings entered. Never got exclusive access until today. I receive a email stating I have exclusive access 5/6 12:00pm. I called nike at 11:57 am. Ask them what to do. I was told not to worry. Just be on app at 12 pm. They had a pair reserved for member only exclusive access. I enter all my information before 12:01 then it says my name is put into drawing. I contacted nike customer service. Spoken with 9 different people. No one help me. They did me very shady on this release. Stay away people. They are all for resellers and bots.

I really enjoyed the services they are providing. I am the regular customer and I have never encounter any inconvenience regarding the product. Keeping an eye on the necessities of consumers significantly helps them to improve their services. Really appreciable.

I purchased 2 pairs of same Nike sneakers, lightweight, felt comfortable, etc. They are Nike WOMEN'S Air Miler Walk+. Wore each pair less than a month, soles came off. Thought maybe just a fluke, so took to local shoe repair to seek remedy. Cobbler informed me this was COMMON with Nike footwear, and that they could not repair them as requires special machine to re-glue soles back on, thus the reason Nike makes them that way. Have contacted the company, they offer no recourse on this product. No phone # to call, had to use chat feature on their website, representative said couldn't resolve, advised me to return to retailer, of which I had told her, it had been a while since they were purchased, and I could not recall where purchased. I had put them in closet in the box they came in, then moved to new location. When needed them, opened box of first pair, wore few weeks, soles came off, so then opened second box, same issue.

Finally hit a Jordan 3 release on the SNKRS app and was charged and provided a tracking number. A few days later I called UPS for a shipment update and they tell me the package was never received. I call Nike customer service and they guarantee me the tracking will update later in the week. So a week goes by and I contact Nike again and their answer is, "The package is lost. We can refund your money." Mistakes like this should not happen especially with the many failed attempts at getting a sneaker and when you finally "get one" they lose your package. Wasted my time in the snkrs app, but now I am done with Nike for good.

On February 12th my wife was scammed into buying Nike gift cards. I immediately contacted Nike and they stopped the transaction. They sent me an email saying the funds have been secured and are being held by Blackhawk, the company that administers their gift cards. The email also stated that the store where the cards were purchased should contact Blackhawk and the funds would be transferred to the store. Then the store would reimburse me. So Dave the manager of Food Lion contacted Blackhawk and for 45 minutes was stonewalled by them. They refused to send the funds to Food Lion. I exchanged several emails with Nike trying to resolve this but they say there is nothing they can do and would not reply to any further emails. I am a senior over 75 years old so from my perspective Nike is not only taking advantage of seniors but is scamming someone who has been scammed.

On Feb 12, 2021 I purchased a pair of Air Jordan V Low Golf Shoe men's size 9.5 from NIKE.COM. On the same day I purchased a separate pair of sneakers from he same site. It is Feb 27, 2021 and I only received the other sneakers. When I continue to contact NIKE. COM about my Jordans they keep giving excuses, that due to inclement weather the sneakers have not been shipped. I considered their excuses about the weather and today on Feb 27, 2021 I received the other sneakers but never received my Jordans. Nike.com chat representatives continue to lie and say that my Jordans are being sent from Memphis TN and the weather held up the shipment and my other order came from a different warehouse, which is a lie. I have my FedEx tracking history showing both sneakers are being sent from Memphis, TN.

After using the Dancing Numbers I would like to thanks the team. They made software which not only saves them time but also migrates the data in a quick and easy way. Its user interface is also very easy that anyone can use it. I am using Dancing Numbers and getting it helps me to transfer the bulk data without any errors and issues.

I have never had a worst experience buying online in my life! I paid with Apple Pay and the website did not read my apartment number on my delivery address. They shipped the item with the wrong address and I contacted them every day since UPS says only the sender can update the address. They told me several times that the issue would be fixed and escalated to their elite team, yesterday I talked to another representative and they told me all people before him lied and nothing was escalated and no one was doing anything to fix the issue. Worst brand and customer service I've ever ever dealt with! Be aware before buying from them. They definitely do NOT care about their customers and just want your money!

I purchased pair of Nike Air Force Ones. They showed up with dirty shoe strings. I reached out to Nike and had picture to prove this and they declined any assistance. I will not give them any more money in the future.

Terrible customer service. Surreal experience at the Nike store in NYC (Fifth Ave): (1) I returned a pair of shoes because defective (fell apart after quarantine use inside the apartment), (2) The store forced me to use the credit right away instead of giving a gift card, (3) The new shoes I ordered at the store never arrived (first blaming the delay on Covid, then saying the item is out of stock when it’s still available online), (4) Nobody at the store is able to fix the issue, it’s been 4 weeks and I’m still waiting for my money back. I would def not return. Very disappointing and frustrating experience.

Love this brand and website. You can customize your favorite cleats and other types of athletic shoes. Shipping is fast and they offer lots of sales, specials, and the chance to earn bonus dollars.

If I could give them a negative 5 stars It would be justified. Virtually no customer service to escalate and resolve issue. Horrible chat reps!! Horrible experience with Nike in Lynnfield plaza!!! I will never shop Nike again and I will be sure to tell all my friends and family how awful Nike is.

Great mobile application to research and get info of each shoe plus lots of contest for low fixed prices of Nike basketball shoes.

Nike carries extra wide sneakers in sizes 14+. They are comfortable sneakers, and walking shoes that hold up and last longer for me. They also have great styles to choose from.

Bought a pair of men's shoes June 2020. By August 2020 they were falling apart! Contacted Nike, followed THEIR instructions. Sent back a $65 pair of shoes, cost me $22 to ship. Received an email stating my claim was denied. Called to find out why, they said because I did NOT have the receipt in the box! WRONG. It was there! Now they tell me this: "Claim has been denied due to the two year manufacturing policy. It is unfortunately not the purchase date within the last two years but the manufacturing date which shows 7/14/18 on your shoe. Again, I am very sorry for the inconveniences this has caused you. You are truly valued as a member of the Nike community." I just bought them in 2020!!!! I will NEVER buy a Nike product ever again!

Bought expensive pair of shoes. Received them dirty and broken. Most likely second hand shoes. Sent them back. Waited a very long time to receive answer from them. After I received answer waited long time to get back my money. Never again Nike.

We purchased a pair of Lebron 16's about 6 months ago for our son. He used them to play volleyball for about 3 months. He was on the court 3 times a week for a couple of hours each session, so around 108 hours total use. The left heel no longer holds air so we created a warranty claim. The shoes basically look brand new, no scuffs or marks on them at all. Nike Warranty Dept. declined our claim, indicating it's not due to manufacturer defect. Here are the reasons the claims manager gave us on the phone:

I will suggest not to buy this shoe as after some time the layer (tube like from side view) from base will have a hole. The air from that hole starts leaking and all the comfort will go off. The shoe is very comfortable but as you are paying a heavy amount you would expect to last long.

My son ordered a pair of Nike shoes online, first time they said was delivered. We were all home, no shoes delivered to our address!! After many calls, my son was told to just order a new pair!!!! I phoned and asked, "What address do you have on your form?" They stated another suburb, after talking to us like we were in the wrong. Check address 4 times with them before they sent new shoes... for the same thing to happen!!!! NEVER AGAIN... So stressful... One star is generous, as I can't pick none.

I was excited to purchase the new Nike Zoom for high intensity classes on January 12th. My plan was to join classes after my February Vacation. So the week I was going to start in March, they cancelled classes due to the pandemic so I never got to wear them. I recently started taking fitness classes online, I figured I'd give it a try however the sneakers are not comfortable at all. I wear 8.5 and this is not the issue. It fits, but it is very heavy, bulky and it high in the back so it caused me a bad blister on both feet. I thought maybe I had to get used to them, I put bandages on the area and continued my weekly classes but nothing helps.

My son picked out a baseball glove on the Nike.com web site... He received different glove in the mail, not the one we ordered. We called and they stated that they made a mistake with the photo, and that we could return for a refund, but that they would not price match..based in their mistake. Not only are they refusing to help us but they have not corrected the mistake on their website. They allowed us to believe that we could a glove for our son and now they refuse to correct the mistake.

My boyfriend likes Nike. It's the only sneaker he likes to wear. I found the sneakers a little too pricey. One thing Nike should to do is make their sneakers waterproof. Maybe they would last longer.

Well laid out store, staff are helpful and decent prices. Store are well kept and overall kept tidy. Stock is usually decent as well. Selection for children’s shoes is good and great prices on children’s shoes.

This is a professional store, well-stocked, great customer service representatives, ready to answer your questions or help you find something, courteous and well mannered and a pleasure to be around. If the store has it in stock they will find it for you.

I bought a customized sneakers. After using it for 2 weeks it got ripped from the bottom. After I contacted them they made me return it, and I got the full refund. The customer service people on the phone were so nice and co-operative.

My experience with the Nike store was good. The store has great prices on most products. The store has everything you need when it comes to sporting goods. Nike is a one stop shop. I would differently return to the Nike store. Also the Sales associate were awesome, friendly and knew their product.

The quality of the clothes is very high but the price tag for them is also really high. There are some trousers on there own which are like £75/£80 which is a bit more. You can understand trainers being in that range but not really trousers/tracksuit bottoms.

I always try to purchase Nike shoes and athletic apparel. I am impressed by their quality and the variety of what Nike offers. Also, their line of products is available in all the different sizes I have in my family. Also, their prices are reasonable, and periodically you can catch items on sale.

Nike outlet has a good reputation for quality and reasonable prices along with a great variety of the name brand items for consumers. The only negative is that they don't provide larger sizes for men.

I ordered a couple of shoes from this company. I got charged twice two different amounts! One charge was 230 for the whole order and then I got charged another 165! Not to mention the shoes smelled like dirty feet and did not have its original packaging! I would advise everyone to stay away from this company. Their customer service is completely waste of time. They commit fraud by constantly charging your account without your knowledge and to make matters worse they don’t give you correct shipping information until you contact their customer representatives which is total garbage and waste of time. I would advise everyone to stay away from this company. Their customer service is completely waste of time. They commit fraud. Matters worse they don’t give you correct shipping information until you contact their customer representatives which is total garbage and waste of time!

I purchased a pair of Nike VaporMax running shoes. They are $200.00 for a pair. I sent them back as the material ripped on both shoes. I wore them 3 weeks for jogs. Nike said it's normal wear and tear.

If I could give them a negative 5 stars It would be justified. Virtually no customer service to escalate and resolve issue. Horrible chat reps. They are stalled and shut down by the covid 19 new operating process. So it's probably mass laid offs and warehouse is dead. Orders will probably ship months from now. No one can give an exact time frame on fulfillment. March 28 order and no replacement on April 21.

I ordered shoes that were returned to Nike.com. Due to the covid19 I had to leave New Jersey, I contacted nike about reshipping the item to my home address and they said they can't. I just feel nike does not care if the world is ending. Anyways we pay for overpriced shoes due to the great looking styles, but I will have to reconsider if I want to keep buying from nike in the future.

Order was supposed to be delivered today. Showed no updates as of Friday 4/10. Contacted UPS today and they said they never received the package and that I would have to contact Nike to file a claim. Nike keeps saying there's nothing wrong and the package will be delivered today. How can it be delivered if the carrier doesn't have it? I asked them to reach out to UPS and they refused and said even if they did and they told them they do not have the package they won't do anything for another 3 days knowing that there is a problem. They were unwilling to see if it was still in their warehouse and not even shipped as advised. I was treated very rudely, my concerns were irrelevant to them and I might as well have been speaking to an automated system, that's how helpful they were or shall I say were not.

Awful Nike customer service with inhumane policies. My Flyknit shoes started squeaking after two months of minimal wear. It makes anyone unwilling to wear noisy shoes; however, Nike elite services team “do not consider noise a hindrance of performance”(!!!) and will not accept returns outside of a 30-day window. Never again.

I have to say that I went to buy a pair of shoes. I saw a pair of Nike Flyknit shoes, priced close to $200 dollars. I buy these shoes, not caring about the price because if I want something nice I realize I will have to pay. I’ve always been told that you pay for what you get. Mind you I bought these shoes about four months ago. I take very good care of my things. I am walking at work and all of a sudden two of the bubbles on my left shoe burst. I then call the Nike corporate office and they gave me a claim number, in which we pay for shipping. I then immediately ship these shoes to them all for them to say that they will not warranty these shoes because of a “rubbing or friction” which caused the things to pop.

Just like others told here. I’d better stay away from these scammers... Shopped at Nike online for the first time and they just didn’t deliver my order at the end. I requested refund and then after 4 days they send me refund confirmation email. So I decided to use my gift card again and I walked to near local Nike store but they told me that my gift cards are blocked... Nike representatives are liars and scammers (I had a representative named Brett)!!! Will be filling up a police report now... That all that I can do now since at this point no shoes and no money.

So, I wanted to get some tennis shoes from Nike a while ago. I’ve been gifted with Nike gift certificates and I decided to redeem it. It was ok. I placed my order but I haven’t received shoes ever. So I contacted Nike CS and described my situation. Live-chat agents were a quite rude and they just told me to wait for email from some “Elite team” and now I got a response from Paul (remember that person!) that told me some weird information that my address was used for did-not-arrived orders and my gift cards were tied with fraudulent activity. What's a joke?! I shopped at Nike for the first time!!! And I used my gift cards (which worked without issues) for the first time too!!! NIKE ROBBED ME AT THIS POINT! They just blocked my gift cards for 165$ now and I got nothing! Will report that to local authorities. Hope that Police will help me out with that SCAMMERS!

I just can’t believe that Nike com is existing now. They are scammers! I will also now take a chance to report my case to authorities and I’ll do my best to surcharge my money! So my situation was simple. They don’t deliver my order then tell me to wait for 3-5 days. I waited for 8 days actually and I’ve got an email about my refund. I walked to a Nike store near my place and tried to use my gift cards used for the original order. But an employee told me that my gift cards were cancelled! That’s unbelievable!!! Now they don’t deliver my shoes and also STOLE my gift cards.

Nike notified me by email that they have decided to review my claim and shared a pre-paid UPS label to send the shoes back to them. They processed my case again and provided me with a refund in a gift card to spend in their stores. I can't say I'm happy about the experience but it ended well.

I recently ordered shoes from the official Nike website. They had them on sale plus there was 20% discount. I don't know why but every time they have something on sale that product doesn't arrive. There is always something going on when at the end they have to cancel my product. I don't know if that is a marketing trick to show great products that they don't have in inventory but how is it possible that the label has been created and the shoes never left the facility...that happened to me 3 times. Every time they have great prices items don't exist. That's how I feel.

I bought a pair of Nike Air Zoom Pegasus 34’s last March. Within a few months the bottom of the shoes where the pad of my foot falls started wearing down! By 6 months there was a hole in the bottom and I wore them somewhere and it rained and my foot was soaked from the bottom up! I have been noticing also that my foot has been hurting a lot. I paid way too much for these shoes for me to not even get a year out of them.

Bought sneakers for my son and after 2 wears, left with a horrible cat pee smell, and we do not own a cat nor are the sneakers left anywhere where a cat would get to them. Disgusting! Waiting to hear from Nike if they will accept them as a return.

I went to the outlet to exchange shoes because it didn’t fit my child. It was delivered the first time to my address, the worker had me look over everything before they submitted it, I told them the address wasn’t correct. In their system it was address in I never saw before, so they let me changed it.... I looked over it twice to make sure because I didn’t want no one else getting my shoes. Well everything was process after I changed the address and I got the receipt and thankfully I looked at it before I left, the address was still an unknown address, it didn’t change correctly in their system.

I’ve now had my Nike Air Monarchs for a year. I’ve had to use Shoe Goo three times to keep them from coming apart. Factory glue just doesn’t hold for very long. I used to have all kinds of foot pain as a result of long hours standing hard concrete floors at work. The Air Monarchs stopped the pain within days. Too bad about the lousy glue. The price on these shoes was great ($50) and maybe I can “Shoe Goo” them once more to get another couple of months. Phil: “Why should I have to?” How about I pay you $2 more for the proper glue built in?

Ordered a $200 pair of Nike air max 97 on the 28/11/19 parcel has obviously been lost. They will not send out a new package. Have called everyday to be told I will be contacted. Yet they don’t. They have my $200 and I have no sneakers for a Christmas present! Worst customer service and still no resolution by nike.

I bought a pair of cleats from Nike for $275. Before I ordered I chatted with a sales rep and informed them that the specific cleat that I wanted was not in stock. The rep told me to go ahead and order the Phantom Vision Elite and assured me that I would be able to exchange for the Vapors I wanted when they became later available. Long story short I am now stuck with the wrong sized cleats that Nike refuses to exchange. Worst experience I have ever had with a company.

Nike DRI-FIT workout clothing is so comfortable. The tees are soft and silky, and flow against your skin. They are perfect for workouts, don't cling and wash up beautifully. They've been washed repeatedly for several years, don't fade and are wrinkle-free. I just purchased 2 more in a v-neck tee but my favorite is the scoop neck tee. I have almost every color in short sleeve and wear them 2-3 times a week.

I am totally shocked as to how this company is still in business. My daughter bought a pair of sneakers online and when they came they were too small. So we wanted to exchange them, however they had no more in stock and said to try again in a few days. How is it that during business shopping time of the year they don't have enough sneakers to sell. To top it off, we used a $20 coupon at the original time of purchase and they would not reissue it so we could use when and if they ever got the sneakers in stock. It's not our fault the shoes didn't fit and definitely not my problem that they didn't have them in stock, yet somehow I'm the loser in the deal. Extremely disappointed in the lack of regard for the customer and even more disappointed that a sneaker company doesn't have sneakers. Never buying from them EVER again. And selling the stock.

I have a pair of Nike Air Monarch shoes and I am completely disgusted with them. They make a noise like I am walking in mush. I could definitely not sneak up on anyone because of the annoying noise these shoes make. I would like to throw these shoes as far as I can so I don't have to deal with them anymore.

I love the Nike brand but I have to say they scored a huge deal by signing Michael Jordan to the Nike Brand. That is the most wonderful thing that ever happened in sports! I am showing my Nike branded DNA sign Michael Jordan shoe. Check them out. You can find them on eBay.com. I hope you like them because I like them also! God bless you. All blessings. Happy holidays! From Amancio **!

Men's Sweatshirt frayed at the seams on the cuffs & ripped at the pockets in about a Year. I contacted Nike via email & they told me to bring it to the store where it was bought. The store said, "We don't take items that have been washed, contact Nike again." I just spoke via phone & they said I was just over the Manufactured date of 2 years so it would be rejected. I'm disappointed & feel they've ripped me off. It's unbearable.

I bought the Air Max 270 and after a few weeks both the air bubbles popped while I was running and injured my knee so badly that I haven't been able to walk for two weeks now. I called them up and they were extremely unhelpful, rude and refused to stand behind their product. I am very disappointed in the quality and overall experience with Nike and their products. Will Definitely not be buying any nike shoes in the future!

This company is not legit! They just cancel your gift cards without any matter!!! I haven't got an order from them not even a delivery guy here and contacted them immediately so I was told to wait for 3-5 days and I've just got a response saying: "your gift cards used for the order is connected with fraudulent activity and we can't do anything. You can go to your local law enforcement". Sounds "good", right? I got this gift card for a month ago from my near friend and it worked flawlessly as I placed an order but then person named Lees just told me that. Does it mean that Nike steals gift cards? I think so... Sure, police will be informed about that matter. Buy Nike shoes somewhere external of Nike dot com!

The Air compartment at the bottom of my shoes started splitting and taking in dirt. I returned to them to Nike after being told to return them for inspection. Like so many other people on this thread, my claim was denied due to Wear and Tear! I have never experienced such bad service from any company before! These shoes were VERY expensive and they lasted for about 12 uses! That was the biggest waste of money on a shoe ever. Nike will not be getting any more of my business ever.

I ordered shoes last week and they hasn’t been delivered. So I tried to contact Nike using chat and they told to wait for investigation but after some time of waiting I’ve been emailed that my gift cards used for the order were noticed in some fraudulent activity which is not a true ‘cause I used all of the gift cards for the first time. THEY JUST STOLE MY MONEY (GIFT CARDS) and also replied like: “Nike is not responsible for lost packages”. Great service. So NIKE IS SCAM! Use another places to buy stuff and avoid using Nike.com at all!!!

I purchased a pair of Vapormax shoes from Foot Locker. Less then 2 months later the air bag on the heap was punctured. I took them back to Foot Locker and was told I had to contact Nike directly. So I went online and made a claim. Paid $25 for packaging and shipping and Nike denied my claim twice. So now I have no shoes and can’t afford to purchase any. I’m a single disabled mom with 3 kids I’m raising alone. It took me a long time to save for these shoes and now they are worthless and I don’t have any shoes for after my knee replacement surgery next week. I will never buy another Nike brand anything ever again.

I ordered 2 pairs of custom cleats for my son's mens size 7 and 8 in July. The ordered was to be delivered first week in September. Throughout the order I checked the status is said they were in process. I received a email they would be delivered September 2nd. On that day I didn't receive them. On September 4th I received a email saying they are delayed and I wouldn't receive them until October 15th. I called saying it's unacceptable. A week ok but over another month on a order costing over 300 dollars. I was offered 20% off my next order. I refused as I feel at the very least some sort of interest on they money. My son's last game is the end of October and he wont be the same size next year. I cancelled the order and contacted corporate who gave me a claim number that I check and it's not even valid. As a long time Nike customer I'm so disappointed in the way this issue was handled.

This is a nice looking lightweight shoe but there is very little heel support and what there is soon fails which allows the shoe to move laterally off your foot in the heel area. This makes walking uncomfortable. I returned the shoes to Nike pointing out the failed heel support. They said it was a fit issue and returned the shoes to me. I posted a review like this on their site. It was removed, I don't know why.

Bought a paid of Nike shoes for my son before school. The Velcro lasted maybe 1 week, however, since I didnt expect the shoes to have ongoing issues I threw the box out. Now I wasted at least 50 dollars on shoes that wont stay on or Velcroed.

Air bubble popped after a few times of wearing. Went back to store to return and Nike said I must have receipt to return my like new defective shoes. Not good service. You pay top dollar for nice shoes and expect under normal wear they would last more than a few wears.

Unfortunately, I cannot talk good things about Nike. I have ordered VaporMax for my son birthday when I recognized my model was available, but they cancelled after 3 days because of website issue, they told me when I called and complain about the situation. They have no any solution or any respect for customer. Thank you Nike, you have won unsatisfied customer.

Bought my son a pair of Nike VaporMax, $210.00. Less than two months they had holes on the top of the shoe. Called in and they said to send them in and they would look at them and since they were defective they would issue a refund so he could get another pair of shoes. So I paid to send them in and they denied the claim because of normal wear and tear! Seriously! Two months is normal wear and tear, I don't think so! So I called in and they said they sent the claim back to somebody else to review, yeah right! It was denied again. I called back, and I ask the guy why they didn't stand behind their products and he said, "Well we think this is normal wear and tear." So basically they don't care about their customer and don't care if their shoes last two months or a year. Never again will I spend my hard earned money on anything Nike. So disappointed.

Nike Presto Fly - defective. Eyelet holding shoelace came off/apart - there is no way to lace shoes. CSR told me they were still "under warranty" and that whole process of returning/getting credit would take about 2 weeks. I paid $20 to expedite the shipping in June as I was leaving on trip and need my shoes. I was told my refund claim was approved a few days later but I still had to wait for a Manager to sign off. Well It's been over 40 days and I am still waiting. Calls are useless. My trip came and went. Now when I put my claim number in - nothing comes up. Nike now has my shoes and the $$$$ I spent on them. This is stealing. No response from customer service. Horrible treatment.

I purchased a pair of Nike shoes and less than a week later the shoes were coming apart. Assuming the company was a standup company I put in a claim. Not only did they reject my claim, saying the shoes were exposed to excessive heat or moisture. What like I left them in the rain and baked them in the oven? Seriously, I have never seen such nonsense. I obviously paid for the shoes, paid to have the shoes returned for the claim, then I was told they would recycle the shoes? What you should say, that you will not stand behind your product and would prefer to destroy the product to find your flaws and shortcomings on developing a quality product! I will never purchase Nike again! So disappointed they did not stand behind their product.

In 2018 I bought pair of Nike Running shoes from Nordstrom. I was looking for high end shoes and paid 120 dollars for Nike Air Zoom. After few months the sole starting wearing down and after 12 months the sole was completely gone from one side and torn at bottom. This has never happened with any of my shoes before. When I called Nike they said that since this was manufactured in Jan 2017 and been more than 2 years, they won’t be able to return it. I told them that I bought in Apr 2018 as a new shoes. They refused to listen. After this I have decided never to buy anything. Nike - overpriced, poor quality and bad quality.

I have been an avid customer of Nike for going on 25 years. I buy new shoes every month just about. I ordered a rare color scheme shoe for my girlfriend's special birthday from Nike that they and only Finish Line had in stock. The order said that it would get to me within 5-7 days. 6 days in and USPS notifies me that her package was there so I raced home to get it before she found yet. But... when I got home, there was no package. I called Nike immediately to have a customer service rep apologize and tell me that USPS actually lost the package aka probably stolen. He said that he would ship out the same order immediately and have it overnight shipped to make it in time for my girlfriend's birthday as she has wanted these shoes for some time.

Purchased Nike Run Swift Men's running shoe two weeks ago at Famous Footwear. 70 year old, light jogger while walking dog. Brilliant new shoelace with tiny little abrasive pieces woven in. Lace stays tied..but...they saw right through the tongue of the show. What a joke. I remember when Nike was the go to brand. Now they are just middle of the road junk with a life of two weeks. This was a terrible investment.

Worst customer service. They do not give a damn about the customer. They do not help you with anything. BAD BAD BAD service and the supervisor are very bad and they told me the I can go and do whatever I want and they do not want to help me.

My last pair of Nike's lasted years. No holes and just finally arch gave out. Bought this pair, was so comfy. Left shoe developed hole on top right. Then brushed against something and right ripped. Called. They would give me 15% off of Nike.com. I can buy Nike at DSW or Nordstroms Rack for less. They didn't care. I will post pics on my Facebook. Really that big of company. The material they used on these they must have had problems. Should be Lemon law for them too.

I purchased some Nike Tennis Shoes for my daughter and within two months, they had developed a hole in the toe area. This was from normal use while playing tennis. Obviously, any quality shoe should not develop a hole in them after only two months of normal use, so we filed a warranty claim with Nike. We had to spend $16 dollars shipping from the Bay Area in Northern California to the warranty address at Nike, which was the cheapest cost available (and unreasonably high). I received a quick rejection to my claim, stating this was normal wear and tear. They left no way for me to respond to them. I faxed two letters successfully to their Corporate Office and didn't receive the courtesy of a reply. We are now all done with Nike in this family, since they do not stand by the quality of their product.

About 2 weeks ago was placing an order on the Nike site and they ran my card 6 times and only 5 of them fell off, the other one posted. Called Nike and they said will fall off in 7 days and it's been 2 weeks, still no resolution, very upset with their customer service and lack of help when calling or chatting with an team member.

I purchased a pair of Nike volleyball shoes, size 13 for my 6'2" 15 year old daughter. She wore them for a couple of months and said that her toes on her right foot were hurting her. I took out the insoles from both shoes and compared them. The one in the right shoe was noticeably smaller. I submitted a claim to Nike to get a new set of insoles, which they said they don't provide and that I'd have to send the shoes in for a full warranty review (claim **). After a few days, I received a denial notice that there was no manufacturing defect, it was normal wear & tear.

I purchased a pair of Nike Legend Reacts, and run in them twice-weekly, which is the only time they see any use (always on an indoor track), and yet after 2 months, there are holes all over the netting of the shoe, with a large rip by the laces of one where the shoe is actually coming apart. The blue color is also turning strangely yellow in areas, even though they aren't worn outside. Least durable pair of shoes I've ever owned, with no real additional performance or comfort.

I have run with Nike shoes for decades. I wear them socially as well. Over the past few years, I have become hooked on Nike custom designs. Unfortunately, things have changed. Nike custom-designs no longer support a wide shoe. I wear a 9 wide. For the second time, I ordered a 10 medium because custom shoes are no longer available in wide. They don't fit. Furthermore, almost all of the noncustom shoes have a white sole. White soles were stylish about ten years ago--I had many pairs with white soles. Nike is known for being more fashion conscious than fit conscience (of course, performance depends on fit, unless one advertises differently), but it is time to go beyond white-only soles. I guess I will have to learn loyalty to a new company.

I have been a long-time Nike consumer, and have always worn one brand of shoe, the Air Max. For the very first time in over 20 years of wearing the same brand, the current pair that I have had a rip open up all along the front of it in less than 6 months of light wear. I only wear it once a week for light walking. Less than six months!!! The other times I have worn this brand, it took years and years before they were worn down enough for me to change them! I returned it to Nike, they just got back to me saying that it was due to "normal wear and tear" and not taking any responsibility of it being a defective product. I haven't changed my lifestyle at all, but I'm being blamed? Why should I stay loyal to a company that doesn't stand by their product?

Bought many shirts at a Nike store that is well over 100 KMs from my house - when I got home, I realized that one of the shirts still have their theft prevention tag attached. I called store, their solution is for me to drive the 200+ KMs roundtrip so that they can fix their mistake - not an option in my eyes. Did an online chat on nike.com - they can't help, tell me to talk to the store. Tried Twitter and Facebook - again, both are telling me to go to the store. The value of the shirt is $50. 2+ hours of driving, gas, wear and tear they are asking me to do so they can fix their mistake is a non-starter. Thank you Nike for letting me waste $50 on a shirt I cannot wear!

Sent in my shoe because the glue has separated from the sole and the shoe on the inner part of my Nike Air Max, and they sent it back pointing to the bubble being cracked saying it not defective. Where I showed reps at footlocker and co workers and clearly whoever inspected them should not be working at Nike. Or they need to be trained. I don't have this issue with New Balance or Puma but Nike seems to be high priced and no help when it comes to a defective matter on their part.

I ordered 2 pairs of custom color Nike shoes (February 2019). The one that was absolutely unsatisfactory was ordered to have a red top alternately described by Nike as either Cherry Red or Crimson Red. Online and as printed from the site, the color looks like the Red as labeled to my naked eye. When the shoes arrived the color didn't match the color shown at all. Nowhere close. In fact, everyone who looks at the shoe and I ask what color it looks like to them has NOT mentioned Red once. Everyone every time (and I didn't prep or lead them by prefacing my question by mentioning they're supposed to be red) doesn't see Red. When I ask them what color they see the most frequent descriptions are Orange, Neon Orange, Hot Orange. The color is so far from red to be laughable.

I have been buying Nike shoes since 80s. Last January I bought a pair, light no running, no extreme sport, no daily use. Unfortunately I did not keep the receipt because the past experience. This is what they look like after 4 time I wore them.

My wife has always wanted Nike sneakers. I have bought many pairs for her in the past. I'm very disheartened by the poor quality and lack of longevity in recent years. The last pair I bought was Nike Shox NZ. She wears them normally. No running, no jogging, and never plays basketball. But yet the soles have separated from the uppers in less than 6 months. After seeing what happened in the NC game I thought I should add my two cents of unhappiness with Nike products. It's a shame because they have made good products but obviously they don't anymore. Very sad!!

I purchased 2 pairs of these shoes in 2018 and both pairs of holes by the toes in each shoe within 4 months and I wear only with jeans...NO RUNNING OR WORKOUT OF ANY TYPE. The quality is terrible and now I have app. $400 in shoes with holes. Nike is not returning at this point because I don’t have box or receipts - why would I keep when I loved them and they fit? Well shame on me - but you...don’t purchase!

FYI...Nike does not stand by its product as they believe that $200 shoes worn less than 6 months is the customer's fault when they feel shoes have abnormal wear. Nike does not take responsibility and rather blames its customer for abnormal wear. Perhaps Nike expects their customers to buy shoes and not wear them. Check out Today's formal response received from Nike..."the problem appears to be caused by normal wear and tear or excessive outsole wear. Unfortunately, this is not considered a material or manufacturing flaw and all inspector decisions are final." Unbelievable. Stay away from buying their product unless you wish to take full responsibility and risk injuries due to their substandard products.

Bought 2 pair of Nike bball shoes for my son, playing high school bball in a top Baltimore area league. Kyrie Flytrap- top lace eyelet pulled right out of the shoe after 2 weeks of preseason practice. Sole was also peeling off the bottom. Kyrie 4- 3 weeks of play and the sole off both shoes was dramatically peeling off, not in just a small spot. Two other teammates had the SAME shoe with the sole peeling off exactly the same way. Now we have the Zion Nike blowout. I called Nike customer service to complain, they basically said "oh well." Sent them an email, no reply. No more Nikes for us.

I purchased a pair of Nike B Flex Contact Shoes for my 10 year old son for Christmas from Academy Sports. He started wearing them on Dec 25, 2018, and by January 20, 2019, there was a hole in the right toe (25 days of normal wear). I contacted Academy Sports and they told me to contact Nike directly. I did so and returned the shoes for inspection. They inspected them and returned them to me with no replacement or credit and said the hole was from wear and tear. I have 2 boys and they have never gone through a pair of sneakers in 25 days! I will never buy a Nike shoe again!

I purchased a pair of Nike Air Max Plus volt red in a size 8 online 4 days ago for a very important occasion as a gift, I was never updated with a “shipment or even order status” so I decided to call them myself today and I was informed they had messed up and they don't have the shoe in stores or even warehouse and representative was supposed to have informed me within the same day of my order. I spoke to a manager and he simply said “There is nothing we can do” so I asked for him to look for a 7.5 at least and he said “Well its most likely out of stock too” without even checking, but they're quick to charge my bank as soon as I made the purchase! Managers are useless and their customer service and shopping experience just not worth it!

Jordan Jumpman Z: I don’t have an issue with Nike rather the design of a $150 pair of Jordan design. This particular shoe is nice looking but the design inside the shoe is split right at the ankle inside. The issue would have not been an issue if they would have designed a full bootie. Within an hour of wearing them in the house I had a blister where the inner sock splits due to the seam being so rough. It’s the worst design I’ve ever seen on a Jordan. They don’t make Jordan’s like they did with my many OGs from 95-98! These are. Ring returned and I’m not even going to reorder another pair because of this design. For the money Nike asks for Jordan’s I expect more of this athlete.

Nike 2 year warranty period is a false claim. Recently told by Nike Customer Service Canada that my son’s $290 soccer shoes that are less than the 2 years old period (per tag inside) - outside coating on both shoes visibly damaged and inside left shoe plastic coming through (had to use duct tape to avoid blisters)... Reason for rejection was ‘regular wear and tear... Nice one Nike! Guess he should of only looked at the shoes versus wearing them?? STAND behind your products!

I wear a brace on my left ankle, so I wear a 12 regular on my right foot and a 12 wide on my left foot. I contacted Nike on January 3rd and asked about the Pegasus FlyEase running shoe. I explained my situation and asked if I could special order the two different sizes. I was told I could purchase the two different sizes and return the two shoes I don't need for a refund. At $120.00 a pair I thought that was steep. I decided to think about it.

Bought cleats for daughter in Nike store in Minnesota Mall of America for Christmas while she was going to Mayo Clinic in Rochester. Cleats don't fit. Nike says have to return to Nike store. Closest store 300 miles from home in Alabama.

My grandson’s NIKE Kylie 4 basketball shoes, after 2 months of wear separated just under the NIKE Logo. I sent them to NIKE Canada in Toronto. We just received an email from NIKE stating they were not replacing the shoes and were returning them. They indicated a sharp object had cut the shoes. What kind of a sharp object would have separated right around the curvature of the logo, perhaps a scalpel? I examined the shoes and I would not have paid to ship them back to NIKE had I suspected they were cut. I called their corporate customer service to be told they were put under a microscope and examined. Please NIKE I am not that naive, or was this a case for CSI. Buyer beware, the product is inferior and they can back it with a two year warranty, but never expect they will uphold it. Shame on you NIKE.

I ordered a football shirt for our 8-year-old's birthday and we were not emailed the tracking number and delivery firm as they insisted they had done. It took ages to get through to them, including 5 attempts and they clearly kept cutting the phone off! The first time they refused to accept they had not given me the tracking number and refused to. The second time, they eventually did but the man on the phone swore at me when I said I was going to repeat the number back to him to ensure I had got it right as I could not easily understand his accent. The parcel took way longer than expected and all in all it was a nightmare experience and we simply will not buy any more Nike products. Absolutely awful and rude patronizing staff. They clearly do not care about customers.

I had bought a pair of shoes and within a month, a hole on the inside had worn where my pinky toe lays which started causing blisters. They were unbearable after that, so I just threw them away. $120 thrown away.

I purchase a lot of Nike. I have 4 kids and 2 of them wear nothing but Nike. I purchase 4 pair of slides from Kohl’s. They were defective. They were only worn about 3 times and were falling apart. I called Nike. They were returned. They sent emails saying they were received and I would be getting product vouchers. As time passed I still didn’t receive them. I called they said it was still being processed to give it 4-6 months. Well that turned into a year, then I once again called and said they were mailed. When I said that I didn’t get them of course they said that they had to investigate. That turned into another 3-6 months. Then I got a called stating they were never issued. That they would be issued right away.

Bought a brand new watch for recent University of Miami graduate. Watch straight out of a box, never used. Rubberband breaks in 4 places before one has a chance to wear it. Customer service refuses to replace it or give credit for the watch. Too bad I can’t attach pictures for you to see.

Ordered 2 pairs of NIKE ID Air Force 1 shoes, Sep 12, 2018. Shoes were to arrive to me on or before Oct 1, 2018. Oct 3, 2018, they send me an email saying there was a delay with the order, and it would be on or before Nov 13, 2018, when the shoes would arrive. (SIX WEEKS LATE!) So, I canceled the order Oct 3. The Nike rep I spoke with was absolutely unapologetic about it. They screwed up my order, and were cocky about it! Uh, no thanks, Nike! If you don't appreciate the business, at least there are public forums such as this to complain about it.

I purchased a pair of Manoas online thinking they would be the same as last two pair I bought. Although the price was the same the shoes were not. Synthetic uppers instead of leather, eyelets falling out. Generally poor quality... Nike is now just an expensive logo applied on junk.

I bought Airmax 2015 sneakers 3 years ago and they're not holding up that well. It is pretty comfy and breathable, nice snug fit. Toe box is a little narrow so I had to go half a size up. I usually wear a 7.5, but for Nike I wear a size 8. I paid $180 when I bought it. The problem is, the quality of the shoe is not fair for the price. The right shoe's midsole got scratched or something, and now the air is leaking and it makes a squish sound when walking. The left shoe is fine though. I replaced the insoles with Dr. Scholl's athletic insoles, because they were slightly rough, it was uncomfortable when walking. The outsoles were less than average quality, plastic with barely enough traction. On wet areas, you can literally skate on asphalt and concrete lol. It was pretty fun, but I tripped a lot because of the slippery outsole. Fortunately, the later versions they have used some kind of rubber instead of plastic. Offers more traction and stability, albeit only moderately.

Nike used to be the best. Apparently, they've gotten a little too big...because they are now the absolute worst company I've ever purchased from! If I could give them a less than zero rating, I would! Whether it's a representative, a supervisor, or a manager...NONE of them are the least bit concerned with helping their customers...or the overall experience their customers have.

I used two gift cards totaling $140 at the factory outlet store in Woodbury Commons NY. Their cashier never applied this money to my purchase. He said the register crashed so I was charged and paid full price of sneakers at $179. I have spoken to two store managers, Jamik ** and Jordan ** and not a penny has been refunded to me and all they said was you’ll get a refund “tomorrow”, it’s been a month. I even called corporate and still received the same runaround. Very disappointed and disheartening experience. My gift cards were basically stolen. And I was still charged the full price on my purchase. Never ever buying or supporting Nike.

I purchased a Nike Legend React shoe from Nike Online and it showed that it will cost me $107 including shipping. I went ahead and made a payment of $40.66 using my Nike Gift card and the rest $66.34 I authorized using my credit card. Nike deducted the full $107 from my credit card and also charged my Gift card entirely. So for a shoe that cost $107 I ended up paying $140.66. I am following up with Nike Customer service since last 2 weeks and every time I call them they have no answer to my query and says our team will reach out to you over email. Till date I have not received a single communication from them except worthless product ads. Very very dissatisfied with Nike and their worthless technical/customer service. I feel being robbed by them.

I have been trying for 3 weeks to have a pre-paid label sent to me (I need a USPS label as the item was shipped to an APO/DPO address). I have received 13 attempts all with the words "SAMPLE-DO NOT MAIL" printed over the label. Each time I've reached out to Nike, they assure me the "Elite Team" is handling the issue and will contact me when they have a solution to the issue. I've contacted them 4 times. I even offered to pay for return shipping and be reimbursed. They rejected that without justification. Still awaiting a solution.

I sent some gym shoes back to Nike because of defect and they approved it! After some time went back I called because I never received my voucher in the mail. I was informed that someone has used my voucher. I called on the June 13th 2018 and they told me the voucher was used June 12th 2018 so I asked them to stop the order because it’s fraud. But, they told me they will sent it to the elite services to try to stop it! But they didn’t try or do anything about it! I have been calling left and right because my shoes cost $200 and I don’t want to have to just say bye to my money! After doing everything they ask, even making a police report, I still continued to call! Finally I got a call today from Nike elite services saying it’s not they will do and in so many words asking to not call them anymore!

I purchased a pair of Nike soccer Turf cleats at Soccer Zone in Parsippany NJ for my son. After one use the inside sole came out of the shoe and the cover over the insert was also completely detached. I tried contacting Soccer Zone within two weeks of purchasing the product and they told me that it was Nike's responsibility. I called Nike and they tell me that even though the shoe came defective they do not replace insoles or shoe laces and would not replace the shoe. It's not their fault! The shoe was sold defective and now I have to eat the cost of the product after one use. Nike sucks! Nike does not stand behind their product because if they did I would not be so pissed off right now. I would never recommend anyone buying their products!!!

After paying $300 for cleats that are guaranteed to hold up or your money back - our claim was denied. My son played fall season and the laces fell apart and then 1/2 way through spring they completely fell apart and separated. His toe was sticking out so he taped them up and played the game - because he had no other cleats. He then finished the season before sending them back. Customer service sent me the cleats with no explanation and everyone on the phone was not at all helpful. I was on the phone for an hour - corporate said Nike.com should help me and nike.com said corporate should help me - so I chatted online and was told – “too bad”. So the lesson is...don’t buy $300 cleats and expect them to last or expect Nike to help you - they won’t. The image is what they call wear and tear? Ok??? I would expect a soccer cleat to hold up better than this - just as a bonus - worst customer service ever.

Order $374 worth of shoes. Paid for two day shipping because I wanted to make sure I'm home when they are delivered. It even said the dates when the shoes should be here. Check shipping the delivery date change from between the 3rd and 4th to the 6th! I will be at work. Now I have to hope nobody steal them before I got off work to get them.

It started so well with a fast 2 day delivery of a pair of women’s trainers. Unfortunately they didn’t fit so we returned them via one of their chosen couriers (DPD). This was easy enough to organize and drop off at my local collection point. The couriers informed me of pick up and return dates. Perfect so far! But after another 10 days after courier's confirmation of return, or 8 working days I had still not received notification of the return from Nike or even refund. I then called Nike after the day previously not heard from my email. They answered. Told me to wait on the hold as they checked the return. After 12 minutes I was then asked whom I had used to return the trainers. So I told them, then hold for another 8 minutes.

I have purchased four pairs of Nike street and trail running shoes since 2007 swapping between the four (other three pairs bought in 2009, 2011, and 2014 respectively). I do not run, but use them as general walking shoes on weekends and on vacations. I'm skinny and under average weight for my height and Nike has always fit me better in history than New Balance. However, in the last several years, they have all started falling apart. One pair started breaking up in tread on the bottom in bits like I was cutting it away with a knife. The rest of it held up however. The three other pairs started separating in two places: the bottom tread layer and where the foot layer meets the top layer (thickest layer) cushion sole.

I purchased 2 pairs of Air VaporMax Flyknit running shoes. I alternate each pair every other day for running. After only 1 month and 100 miles on each pair, the rear heel outer soles wore out and punctured the air pocket causing the cushioning to go flat. I returned the shoes to Nike under their warranty and per instructions on their website. I chose the Reuse program to have the shoes recycled rather than returned to me since they were useless. This is the reply I received from Nike:

I purchased a lot of Nike products mostly Air Jordan shoes. I was told to return two pairs that was defective. Pair turned yellow and was box kept. The other pair the eyelet popped out... I paid $15.00 to ship them to the address provided by customer service. It has been a month. The shoes are lost and customer service tells me when they do find them they will be mailed back to me because I mailed them back unauthorized. How is my return unauthorized when the Nike rep told me I can pay my own shipping to return them. The worst customer experience ever. I was really quick and easy to take thousands of dollars of my money. But don't know how to treat you after selling me defectives products.

I always used to buy Adidas and Puma clothes and shoes but first time I wanted to try nice and bought a Nike pants. I cannot believe after spend 250 AED the quality of track pants in one month look like garbage **. And the worst thing is Nike did not take action. So please beware of paying high and get ** in back.

First off, I’m usually a big Nike fan. Purchased a lot with no problem. But this Tech Fleece Aeroloft parka/jacket I bought in December started to fall apart 2-3 weeks after I bought it. Down feathers are sticking out everywhere; through the tech fleece jacket breathing holes throughout the entire jacket. I had no intentions of returning it since I trust Nike products to be made of quality. So I have don’t know where my receipt is. I called Nike and they told me to go back to the Nike store I bought it from. They told me the jacket had since gone on sale and selling for much less than what I paid for.

I bought a pair of Nike shoes on 15/12/2017. A hole developed in 2 month's time. I informed the company on 14/02/2018. The shoes were only used for casual wear. The company didn’t find it to be a manufacturer defect and refused to replace. Although it was within warranty period. My plea is that the poor material used in manufacturing shoes is also responsibility of the company.

Every time we buy a pair of cleats from Nike, they pull apart at the bottom after 3-6 months wear. No matter whether they cost $75 or $300, they are still awful. Nike supposedly warranties them but that process requires the consumer to pay to ship the cleats to Nike for them to determine if they were defective. Then, if they do determine they are defective, Nike typically offers a $75 voucher which can be used to purchase merchandise on their very expensive website. So the compensation is not great plus if you are forced to buy new cleats before the return process is completed and the refund is issued (because it's hard to play soccer without cleats), you have to wait to use the voucher on a future order.

My recent order was for two pairs of Converse high top. One is great the other has been used and has many issues. Staining and marks on sole and on shoes. Silver marker writing also. I contacted them for a replacement. First the rep said no problem and both were still in stock. I told them I need to return one pair only and will have to return first. I said ok. A few mins later the rep told me they then were out of stock the pair I want to exchange and can only get a refund. He said I can reorder again later... and provided me with a 15% off for them. I used a 30% for this order mind you and he basically said too bad.

My card was hacked to buy 2 pair of shoes totaling ~$700. I contacted Nike.com as soon as I saw the purchases on my bank account. At the time one of the charges was still pending. The girl made me feel good because she took my information and said they would start an investigation. Well then they sent an email stating sorry for the delay, but the purchases were made already so there was nothing they could do. Really?!? They know who bought the shoes and where they were sent. And they did nothing. By the way, my son has around 20 pairs of Nike’s that I bought legally. Never again!

If you buy something from Nike good for you BUT if you buy something and there's an issue or anything that will require you to talk to customer service then good luck to you! Just for some $100 voucher I received few years ago and trying to apply it to my order I have been on phone call for hours, countless amount of time. Not to mention how many times the customer service just dropped the phone call on me OR places me on hold and then drops me again.

I purchased these (Lebron Solider 11s) as well as for my 6 year old son - Not only mine but my son has same defect - the second strap becomes un-done simply by just walking!!! To spend a fair amount of money and as much money as these companies make you would think they would test products before selling them... Store that they were purchased from is of no help being the shoes have been worn - even though less than a month old!!!

When you go to order they ask for all your information including billing and credit card information, then they say the sneaker in my case was not available. This is very disappointing as when I started the ordering process they stated it was available. I really have a problem giving out my credit card info then being told, "SORRY. ITEM Not AVAILABLE". I do not give out my information until I know I am ordering, this makes me feel very uncomfortable using this site.

I generated a label on Nike.com for free, and returned everything in the order, tags attached. This was over a month ago. For a $124 order, I was lied to about the status of the return, placed on hold over 45 minutes, was told it was "escalated" to an elite team three times, hung up on, disconnected from chat, was told to return to the store, you name it. I will return everything I buy from them until they can get it right.

In less than one month of purchase. Shoes (Nike Lunar Fingertrap Shoes) wore a 50 cent size hole in heel. Nike had me send back (my cost) and Inspector Gadget sent back saying this was normal Wear and Tear caused by “Friction”. Well ladies and gentlemen of the jury, does any reasonable person think a brand new pair of shoes should last 1 month? Then Nike denies your claim with a templated Letter, then wants you to send to another ”Inspector”. Well I say “No”. Do not buy this piece of garbage shoe. Do not fall for their send back ploy. Look at the pic of normal wear.

Lousy product (Nike ID custom made shoes $140, falls apart after 3 days of wearing them), customer service is Horrible, took over 7 hours and 8 calls to reach a supervisor and still not sure that THE issue is resolved! Supervisors will not call you back. Customer service will not put you through to them. I originally called on December 22, 2017 today is January 11, 2018. Terrible experience and not a Satisfaction to be gained. The most they will give is a 10% refund and replacement shoes!

I've order the Foamposite Stucco size 9 from NIKE online and when I got them I was very upset. I wanted to cry. One shoe was a size bigger so 9 and a 9.5. They were supposed to be the same size a 9. I really wanted those shoes. Now I have to return them and get a refund because how NIKE mess up on an order that was so simple. So now there's no telling how the process is for getting a refund. I don't understand how NIKE be so sloppy and customer service is really terrible and the website just wrong. Never was like this.

I bought some Nike Airs from Footlocker not even 4 months ago. I spent 170 thinking "Oh I'll invest in some nice comfy shoes and I'll take care of them". I put them on and wear them at least 8 or 9 times and the air pocket on the bottom of the whole shoe is flat... Are you kidding? Is that what Nike is about selling their sweatshop shoes for a lot just so they will go out? I'm never buying Nike again unless they would be responsible and take care of my shoes for me. I wouldnt recommend them to anyone after that. PS I'm livid to spend 170 for the poorest quality shoe I could find. If I had the receipt I'd go back.

This time of year GIFT CARDS are a big deal. My wife ordered one last evening. Today I ordered the same gift card not knowing she had already purchased it. Within an hour I contacted Nike and communicated with JHAY and the supervisor explaining what happened. They told me to "spend the card". They refused to cancel the gift card order. They were curt and rude. As a business owner I believe this is very POOR CUSTOMER SERVICE. You should expect the same POOR CUSTOMER service should you find yourself in need of a resolution to a problem because this company NIKE is too big now and obviously DOESN'T CARE about the customer any longer. Consider another sneaker manufacturer or take your chances.

Ok so I've worn my Nike Huaraches like twice since I got them last Christmas, today is December 15, 2017. My husband got them a 1/2 size bigger since that's what was recommended he do for a perfect fit (for anyone)... When I tried putting them on, it was a nightmare but I gave it an opportunity to see if I wore them around the house they would break in. No luck that 1st try. My Achilles tendon was in So much pain, I had to give it another week, tried it again and couldn't make it through the day. I just couldn’t. Now I have a brand spankin’ new pair Huaraches just sitting in the closet. So disappointing. I want the red ones sooo bad because to me, the aesthetics are so hit! BUT SOO NOT WORTH THE RIPPING AGONIZING PAIN WHEN THAT STRAP IN BACK RUBS ON MY TENDON!!!

My grandson owned a pair of Huarache Nike shoes... men size mind you, and after wearing them for a month and half they tore on both sides in the same place. I filed a claim with Nike and returned the shoes. Nike sent me an email saying my claim was denied, due to normal wear and tear? Huh? I'm confused! How can that be! Any person In their right mind knows that a pair of Nike shoes should not tear after wearing them for a month and half. I can only conclude that Nike is a crook. They will take your money and not stand by their products! Don't spend your hard earned money I any Nike products! They don't stand by them!

Bought one of my players $200 cleats. The studs started snapping falling off after only one season of regular wear. These cleats stay on my bag, he puts them on and takes them off at the field and never wears them anywhere else. Nike is claiming this is normal wear and tear. How can it be normal for the studs to break and fall off when they're only worn on grass or turf, and only for one season? Never wasting money on Nike again if they consider that normal.

I am writing a follow-up review from my past experience: I haven't spoken with anyone from Nike but, I have since received my other 2 pair of shoes. I appreciate them for making it right but I still would like to talk with someone.

Every year we order my daughter’s basketball shoes from Nike and wait and wait. This year was exceptionally poor. We ordered way ahead of time this year so we would get them before the 1st game. We talk to 3 cs reps and finally after a month the rep tells us they haven’t even made the shoes yet?! I asked why were we not informed right away about them not being able to make the shoes. He had no answer and was happy to just cancel the order for us!? Ridiculous poor service, poor ordering handling! I will never order Nike again!

I bought a Nike slippers on 10/10/2017 from a Nike showroom under Grand in Kolkata in Esplanade. Few days after use. I saw it had a stitching problem. It was within the warranty period. I took the slippers to the store for claim of the defect. They gave me a customer claim settlement slip and took the slippers on 8/11/2017. They gave me 7-10 days time. Now they are saying the company has rejected the claim. The store is saying me to take the defected shoe back. It was within the warranty period but still not changed. I am submitting the customer claim settlement slip and it's no because the original bill is with them now.

When I called about a problem with a pair of shoes, I really figured I wouldn't get anywhere. But to my surprise, very helpful. Had me send them in for review. In few days had email stating they had found in my favor. Few days later I had certificate for new pair. First time I had ever been disappointed in Nike but they made it right. Thank you Nike Corp.

Just spent my last hundred dollars on Nike's. Have been trying to 'break them in' for the past week and it's not getting any better. Then it occurred to me to actually compare them to the ones I bought last year and the ones from six - eight years ago. Using a measuring tape around the toe bed just above the laces I discovered they are half an inch smaller. I don't know if it's in the width or depth but considering a toe isn't much taller than that it's apparent all the stretching and bending in the world isn't going to help. The ones I bought six - eight years ago are 5 1/2, they are 1/4" longer than the size six I've been buying. How much do they save cutting back just a tiny bit on materials? Probably a lot more than losing my lousy $100 bucks.

I never write reviews but my experience with Nike was the worst in my life. I had issues with my gift certificate, ordering online, then ordering by phone, then having my shipping delayed and then getting a refund. It was almost like they were trying to push me away as a customer. There are some many other easier options with better customer service. Do not use Nike to buy anything. I know I never will again.

I bought two pairs of the NIKE AIR PEGASUS Bowerman Series shoes some years ago. I wore one of them and decided to save the other unworn pair for later. One month ago, the sole of the pair I had lightly used began crumbling and separated from the shoe. (See image, sole is completely separated of shoe) I thought I had done something wrong and decided to go and take out the "NEW UNUSED PAIR". SURPRISE! The sole of the UNWORN shoes was also beginning to come apart. (See 3 images, shoes have pink stripes)

I ordered a pair of Nike shoes (to India) and received them after 5 days. Due to size issues, I called their customer team (000800 100 9538) and immediately filed a return which they said will happen in another week. But, it didn't. So, I emailed them asking about the reason to which they replied saying "We do apologize for the trouble that our carrier didn't show up on the scheduled date. Please give us a call at 000800 100 9538 (24 hours a day) or you can do a chat support at **. We love to hear from you so we can reschedule the pick up of your item, do not hesitate to respond directly to this email. I'm always here to help."

Bought my daughter soccer cleats, $360.00 which we thought was ok since her previous cleats lasted her at least 4 years, so we knew these would last her a while. It is now 8 months later and they are falling apart. The store won't take them back and I contacted Nike who gave me their number for Consumer Affairs department. Will update once I contact them to see what they plan on doing about this. As of now, I am PISSED!