About Nike
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Nike Reviews
Filter by Rating
- (23)
- (14)
- (19)
- (83)
- (406)
Popular Mentions
- 4,604,069 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,604,069 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 13, 2024
A week ago I purchased a pair of Air Jordan retro 6 Ochre shoes from Nike.com. Upon receiving them I could tell they were used and they did not have the tissue shoe wrap paper or shoe inserts. I did think that was also odd. Upon trying them on the left shoe in the centre/arch area of the shoe felt like it had a medium sized rock or something in it. I reached out to customer service at 1-844-430-6453. I spoke to a few agents explaining the situation and was promised a supervisor would contact me that day via phone. Nobody called. I received a email from a supervisor named Mira and she was going to look into this as Nike doesn’t like their customers to have “these types of experiences”.
She didn’t call again. So I reached out to customer care and spoke to another agent named Francis and he felt horrible and talked to his supervisor at the time and said because they could not replace my shoes with a new one they were going to come up with a immediate resolution. He asked I send pictures to review and when they got them right away like he did while I was on the phone, he wanted to offer me a resolution that could be to my satisfaction. We came up with an agreement of them refunding me and I would accept the shoes in the condition they were in, and I could buy new insoles or material that could repair the shoe to my liking.
I did agree to this resolution and he was sending my info to escalations to proceed and have this fulfilled. The Nike Escalations dept emailed me asking for video showing the defect so she could see it before we could proceed. Her name was Sofia in the Escalations dept and after sending videos and the info she asked for I haven’t heard nothing in 4 days. I’ve emailed 6 times and nothing! I reached back out to customer care again and spoke to an agent and was promised today a phone call back from a supervisor to fix the issue. The same supervisor from the beginning named Mira said they can not do anything now and Escalations is no longer looking after my case and she would be as of now. She said she would now only refund me once the shoes were sent back and it can take up to 13 business days to receive it.
I’ve been a Nike member for 14 years and have bought dozens of shoes from Nike.com here in Canada. I don’t think it’s fair that I been lied to for over a week and promises be made. They can’t replace my shoes due to no stock or I would accept that instead of these botched shoes. Their customer care is all outta the Netherlands. I’ve left messages on world headquarters voice mail and now Canada's headquarters in Toronto. Nike you should be ashamed of yourselves in how many lies get told to us customers that spend 300$ on a pair of shoes and no one follows up after promises are made. All I’m asking is for Nike to honour what was promised to me by customer care and a supervisor for my refund. I was promised Escalations would fix this and instead I’m being ghosted after they requested the videos and description of the issues. NIKE YOU SHOULD BE ASHAMED OF YOURSELVES!!
Updated review: March 11, 2024
After I contacted the Consumer Affairs, Nike took care of the issue. I already received the credit to my account. Thank you.
Original Review: March 9, 2024
I purchased two hats the same style as one that I already own. Received the two hat in less than three days after I ordered them. They both did not fit the same as my previous hat, also the measurements were different. I received a return label. Returned the items two weeks ago and received a noticed that the items were received, I called several times to check and see when I will be getting the credit back to my account, no straight answers. I received a noticed that the return was received but still I have not received the credit to my account. Nike has a poor customer service and no one knows why they can’t credit the money back to the accounts for returns. Still waiting to get the credit, it seems that won’t be happening unless I keep calling.
Reviewed Feb. 26, 2024
I bought a pair of storm tread shoes for wet conditions a few months ago. I wore them only in wet and rainy conditions. The right shoe started to make a noise on walking that got progressively worse. I called customer service and was told this is not covered by warranty and that I probably got them wet. That’s what they were advertised for. Stay away from Nike.
Reviewed Feb. 17, 2024
I purchased a pair of running shoes that are very comfortable in October of 2023. In December of 2023, the top eyelet broke on one of the shoes while I was tightening up the shoestrings. The shoestring pulled right through it and now I can't tighten my shoe enough to wear it. I contacted customer service and they told me I had to mail in the shoes to the warranty department. I was told this was normal wear and tear on the shoe and they wouldn't exchange my shoes. The shoes were $140 and less than two months old. That is sad that the breaking of an eyelet is normal wear and tear after two months. I've tried contacting customer service multiple times and they keep telling me the decision is final. I won't be purchasing Nike ever again and will share my experience with everyone.
Reviewed Oct. 13, 2023
The month of October 2023, Nike has cancelled two shoe orders. The shoes are available when order is placed, confirmation is received then I receive email order was cancelled due to out of of stock. Shoe was available when order was placed. They won’t let a supervisor speak to you. They said nothing they can do and that’s that. Very unprofessional with the way they speak with customer. Holidays are coming and if this is happening now I just hope it doesn’t get worse.
Reviewed Oct. 7, 2023
My ordered never arrived. Chat customer service, they saw the picture of delivery (it was a random picture). Employee apologized and stated he will process refund. I received an email from female employee from customer service accusing me for having multiple accounts, which one is for my son who is in high school. She stated that I will not get any refunds or any returns going forward. She continued to harass my son account. Sending emails. I called the company in order for me to get an explanation of this female’s behavior as she is ignoring my emails, the man who answered the phone was pathetic, unreliable, and a liar. He did not help me, nor gave me directions, and how to proceed or escalate my complaint.
Nike must understand how the treat customers. If they have a problem with any of the accounts they should be able to communicate accordingly, give the opportunity to customers to communicate directly to the person who decide to contact us. However, they must stop harassing my underage kid for an order he did not placed. The order it was placed on my account. Nike show some respect.
Reviewed Sept. 23, 2023
I won a drop of Jordan 4's on 9/9/23. I received confirmation that my order was received. I received confirmation that the order was "shipped." Kept checking my Nike account to verify delivery date only to see the message that label was created and waiting for pick up by the carrier (UPS). Needless to say I did not get the shoes! Called Nike, they blamed UPS. I called UPS. They blamed Nike. I ended up calling Nike 6'xs, talked to several different people only to receive the party line of "there's nothing we can do because the shoes are out of stock" (no dah, they were a hot drop), shallow apologies, and an offer of 20% off my next order. I have spend $$$$ with Nike! Not anymore! I believe that there could have been a more respectful and professional way of dealing with this issue (which had nothing to do with me, but was solely a with Nike distribution and UPS shipping).
Unfortunately, no other accommodations or solutions were offered or discussed to try to resolve the issue. Because of how this situation played out I deleted my Nike account and will not be opening a new one. Goodbye Nike! I do not want to do business with a company that is not truly interested in their customers (especially when their customers bring legitimate issues to be rectified that are the company's errors and not the customer's).
Reviewed Sept. 22, 2023
I had my Nikes that I paid $90 for for a total of six months. I wore them sporadically and never in the rain. The sides by the balls of the feet began fraying and the heel reinforcement tabs began poking through the fabric into my heel. I paid $20 to send them back to Nike Rebound priority tracking mail and they denied my claim stating normal wear and tear. I'm 59 years old and my exercise is walking my chihuahua, so how much wear and tear can there be??. So $110 for six months of sporadic use? No way. They have lost a good customer. And I will make sure to tell my friends and family how wonderfully Nike backs their products.
Reviewed July 24, 2023
The return policy of shoes at the lowest level, I never thought that such a large company does not respect its customers. If you buy their shoes NOT online, then you will never have any guarantee and you will lose your money. All lies about 30 days of return, you can return only if you did not put them on. The fact that they write a 30-day trial is all lies. I bought sneakers and they started to cause pain in the area of my right ankle. I said that the product was defective, the store refused to return the money after 2 days of purchase. On the phone, they will tell you that they will switch to the right department, but in fact you get to the beginning. Online chat only works with online purchases. Don't buy Nike EVER. The worst company.
Reviewed July 14, 2023
after careful inspection, we have found the issue you've identified is not the result of a design or manufacturing error."I will never buy another Nike product, as they do not stand by their products!

Reviewed June 27, 2023
Purchased a pair of Air VaporMax Plus which I love until they became the most annoying shoes that I own. I worked from home March 2020 until September 2021. Upon returning to work in September 2021, I started wearing the shoes but not everyday which means these shoes had very little wear and tear. Moving forward to December of 2023 my shoes started making a very loud disturbing noise, so today I reached out to Nike and there is nothing they can do. These shoes were over $200 and I will not patronize them ever again!
Reviewed June 6, 2023
I placed an order requesting pick up at Nike store, I got confirmation on checkout and kept a copy on my desktop, the following day when I checked the status of the order it show to be deliver to CVS in 5 days, that was too late for me so I called and asked to change it, they said they couldn't do so so I asked them to have the package return to them. After long conversion they agree they will handle to return from CVS, I went and made a new order paid again and picked it up the following day.
From that day 05/12/2023 until today 06/062023 they still not issue the refund. Customer service via phone or chat are dumb. They should see I never received the package, the status of the order show returned but they still confuse and refuse to issue refund. I simply done so via AMEX and got my money back. Last time I buy Nike. Not worth it.

Reviewed March 28, 2023
Most horrific customer service I have ever seen in my life!! Their website says one thing and they say something completely different! Item was supposed to be received a week ago.. website then changed to “preparing to ship”.. when customer service was contacted, they said they don’t know when item will be shipped.. when I finally got a “supervisor” he was ABSOLUTELY NO HELP!! Just saying the same thing: that he did not know when it will be shipped.. I then requested a stop on the item and cancellation of the order..
HIS ANSWER WAS THAT HE CANNOT CANCEL THE ORDER!! Even though it was NOT shipped and he does not know WHEN item will be shipped!! So, I am left in limbo with no sneaker for my son’s birthday and no way to get my money back!! HORRIBLE CUSTOMER SERVICE!! I WILL NEVER PURCHASE ANOTHER NIKE ITEM AGAIN!!
Reviewed March 19, 2023
Worst customer service I’ve ever dealt with. So incompetent. Took 4 days for someone to reach out to me just to have no resolution and someone who didn’t seem to care any about the customer or making them go through a hassle for a mistake made on behalf of their employees.

Reviewed March 15, 2023
I placed a order with Nike in which item was marked down 40% off. So I place the order and later that day I received a email stating my order was cancelled for no apparent reason. I called and that's where I was informed it was a error on their end.
Reviewed March 7, 2023
I’ve had a terrible experience with this app. The tech support is bad and they pick who they want to get shoes. I’m deleting this app. I’m a sneaker collector and am very disappointed in this company as a whole.

Reviewed Feb. 16, 2023
I ordered a Jordan’s 1 size ten they took money off my disability card twice and got a run around about why the shoes wasn’t shipped speedy. They then told me the shoes were late because inclement weather. Two weeks I get the shoes. The box was messed up. The shoes in the back had something on the back. I was told why I saw two charges on my account because they put a pin on my account for the cost. I don’t get that because then when they took the charge now I am overdrawn 86 dollars. This is going to cause me to be behind on a bill. It was shown it was taken off on February first and then they go back on and take it off February 13.
Talk to two ladies today. It's February 16. They tell me I have to wait for the shoes to get there which will be February 17 tomorrow then they have look them over. It will take till February 28th. She tells me that’s a month there are 28 days in February. Someone is messed somewhere then says I was the one that ordered a size 9 in women’s to start with. Why would I do that when my son is a size ten men? We order from Nike all the time. Never had any problem with Nike until now. They should give us overnight shipping at least once they get the return but no. They want blame it on the customer and argue about it. Do not order from Nike unless you want a size that’s wrong and wait for the wrong size then wait another two weeks. Ridiculous. I will never order off Nike again. Sorry service. Be aware of Nike workers. They do not do their jobs right then they blame it their customers.
Reviewed Jan. 30, 2023
I bought my daughter a pair of Nike WinFlo9's in August of 2022. By November, they squeaked so bad when she would walk in them, the kids at school made fun of her. Because I spent $100 on them, she still has to wear them. When I called Nike to try and make it right, they said it was because they probably got wet and they didn't consider it a defect. So, the moral of the story is, don't buy Nike's if you are going to wear your shoes outside.
Reviewed Jan. 17, 2023
I placed an order on Saturday (01/14) and paid for expedited overnight delivery. When I checked the Nike.com order status and FedEx tracking number on Tuesday (01/17) it indicated that a label has been created but that it hasn't been received by FedEx. I explained this to Karol (the Nike.com CSR) and she said that "I was checking here, and you are right. It seems the order has a label created, but it hasn't shipped yet." Karol also said that "It's scanned, and at the warehouse. I just refunded you the extra shipping. And as I mentioned, let's wait until the end of the day, if you don't get it, we can give a full refund, or we can resend the shoes".
I explained that both the Nike.com website and FedEx showed that the order had not been shipped and that they were still in Bethlehem PA. I also shared that The Nike order tracking information showed "A delivery date will be provided when we receive your package from the shipper." For 'Estimated Delivery Date'. Under 'Delivery Status' it says "Label Created".
The tracking information shows that a label was created on 01/14/2023 at 11:07am and that the estimated delivery date is 'Pending' and that even when I go to the Nike website it says under 'Estimated Delivery' that "Your Package is AWAITING CARRIER PICKUP". She refused to resend me a pair of running shoes even though their system showed that the order had not been received by FedEx for delivery and that it was still sitting in their warehouse in Bethlehem PA. I am going to have to wait until Thursday (01/19) for a pair of shoes that I ordered on Saturday (01/16) since Karol wouldn't resend the order on Tuesday (01/17) for a Wednesday delivery (01/18).
Reviewed Jan. 6, 2023
A week before Christmas I chatted with someone online. They first told me that the order was shipped and it appears to be lost. After asking who they used for shipping he changed his story and told me they never shipped. That they dropped the ball and didn’t get the order out. So present won’t be here. Nice.
Don’t order from Nike. They are not reliable and couldn’t care less about customer service. Will never buy a Nike item ever again. And will let family and friends know this as well.
Reviewed Dec. 31, 2022
Last three to four (3-4) pairs of sneakers (Monarch IV) the soles and tops have separated, became unglued. What is the fix? Also, Nike seems reluctant to address the problem after 60 days from purchase or delivery to the customer. Also, their return policy requires the customer to pay postage.

Reviewed Dec. 28, 2022
Do not buy online from Nike. I ordered 2 shoes... One arrived in a decent time, but the second has yet to come after over a month. They have not clue where this second pair is... FedEx says it was shipped to a US address. Most agents speak broken English and for sure do not know what is going on... I have now called about 5 times. Never again... Still do not have the shoes.
Reviewed Dec. 21, 2022
Purchased a pair of Nike Air Jordans for my 14-year-old daughter and after 4 months the sneakers started to separate. The rubber part that is connected to the leather part is coming apart. Wish I could post a picture. Not what I expect from a $200 pair of sneakers. When you don't have your receipt, they will not refund nor give you another pair instead they give Nike credit voucher. Not sure about other people but after this experience I am not happy with a voucher. I won't name any other company but had an issue with work boots with a different company they asked for pictures and within 1 week I have a new pair at my front door, now that's a company that stands behind their product. So Nike you have lost me as a customer.
Reviewed Nov. 18, 2022
I bought Nike Air Monarch IV men's training shoes. I did like the comfort of them, but they squeaked. Because I liked the comfort I ordered a second pair and they also squeaked. I went to the store where I got them and they told me I could not return them because it was a product defect to go to Nike. So I contacted Nike and they told me because this was not a reason in their system they could not start a claim. I asked for a supervisor and the supervisor refused the call because there was nothing they could do so I am out $175 for 2 pair of very squeaky shoes.
Reviewed Nov. 2, 2022
I love my Vapor Air Max. It's Air Max 360 cushioning is perfect for someone who plays under the basket (like me). No knee pain for me :) and it's a bit stylish too. I just need to keep it clean since it's dominantly colored white. All good. :)
Reviewed Oct. 14, 2022
My experience as a Nike Member has been nothing short of horrific. My package was stolen by the shippers. I just spoke with a customer service rep yes I was refunded but of course Air Jordan 4 Retro these are limited sneakers the are not in stock. I'm extremely disappointed in Nike for deciding to do business with a corrupt and disgusting company. I checked the tracking, and it says the shoes are in transit **
The estimated delivery date was 10/12/2022, however they have been at the Secaucus, NJ Laser ship Facility since 1012/2022 1:00 AM, and it currently 9:00 AM 10/14/2022. Nike is associating itself with a company who's been reported for damaging and stealing the personal property of recipients. The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act). Unfortunately I will not be ordering online at Nike any longer.
Reviewed Oct. 5, 2022
I've been trying to buy two Nike shoes online, but the website keeps saying "unable to process the payment," despite the fact that I've tried with multiple cards on different days. I've decided to contact Nike to find out why it's not working and keeps throwing errors. The person I'm on the phone with is extremely unprofessional. He addressed me as if I were a teenager as if I didn't know anything. His reasoning and explanation were hazy and vague.
Reviewed Sept. 2, 2022
I placed an order for sneakers that the app said was in stock, 10 days later it’s still preparing for shipping. Every time I call I’m told the order can’t be canceled but will ship the next day. I spoke to someone today that said they’ve seen this happen before and the order seems to be stuck in process. I’ll have to wait it out. I asked for a supervisor he said all they’ll do is give me a promo code. I guess I wait till he end of the month to see if the sneakers miraculously show up since they refuse to cancel the order or release the pending authorization!!!
Reviewed Sept. 1, 2022
The Jordan that I had previously ordered arrived without a hitch. I bought three more because they fit nicely and were quite comfy to add to my wardrobe. Amazing selection, simple ordering, and straightforward payment. I've long been a firm supporter for their goods. I was unable to purchase it since it was too pricey and somewhat outside of my price range, but fortunately I had this coupon from dig my cart to join the crowd. Quality 11/10
Reviewed Aug. 6, 2022
I placed an order for my daughter a pair of shoes for school. Got them and no charms were with them. Call to ask them to send the 6 charms that came with our order and they said they could not. I had two options....one to send back and get refund or they would wave shipping, buy another pair and then return others then would get refund. Now it became my problem I did not get what I ordered. No budding at all. So in the end they had my money and I really had no choice. The reason we bought the shoes in the first place was because she is 10 and wanted the charms. I will never order from Nike website again. Horrible customer relations. Oh and spent over 45 minutes on the phone with the. Way to go Nike!!!
Reviewed Aug. 2, 2022
Nike slides suck. Need to have better grip. I feel like it will hurt others. Can't even go down my driveway without falling and rolling down it.. I feel like it's ridiculous 'cause what if someone really got hurt.
Reviewed Aug. 1, 2022
Since FL is in the tax-free week, went shopping at Nike yesterday and got two shoes, the associates stated if you are a Nike member you get an additional 20% discount, got home, looked at the receipt. Didn't get the discount, and got charged tax on the items, some of the workers that Nike just doesn't pay attention to details, just horrible!!
Reviewed July 19, 2022
I was shopping in the store on July 3, 2022. I was attempting to purchase a small basketball for my Toddler grandson. When I reached in to grab the basketball I got stabbed in my thumb by a piece of glass. There were employees nearby but none of them try to help me as I stood there in pain with this glass in my thumb. The manager of the store was called out to the floor from the back office and she did assist me and getting the glass out of my thumb with a pair of tweezers. After the glass was removed my thumb started bleeding. I applied a Band-Aid to it to stop the bleeding. My thumb hurt for about a week and a half afterwards.
Reviewed June 5, 2022
So far I've had nothing but positives experiences with Nike and their sneakers, they're always well built and last me quite a few years. The only downside is they tend to be a bit pricey. But as I'm a really big fan of the brand and everything they stand for I'll continue to support them with my purchase decisions.
Reviewed May 11, 2022
My shoes is damaged and it is warranty period then also Nike team has no response. Don’t buy Nike product. Nike has no service properly. I can’t suggest anyone to buy Nike products. Plss don’t buy Nike products
Reviewed May 4, 2022
My daughter purchased a pair of sneakers for me. Unfortunately they’re very uncomfortable and they were meant to be used for work. I can’t locate the receipt nor the box. Nike was not willing to do a one time exception. They said there was nothing they could do for me
Reviewed April 27, 2022
New Air Force white shoes I bought for my son unraveled after about 2 months. Very bad shoes. I went to Nike store and wrote them a letter with receipt and pics and the customer sevice does not agree to replace them with a new identical shoe. Shame that a company like Nike does not accepting responsibility for a the shoe damage.
Reviewed March 24, 2022
No one could help access my account to get the promotion. And nike.com wouldn't honor considering it was a site issue and difficult to access their site on the day of sale. Nike is only name no quality, and has no regards for customers any longer. Once we continue to support their products, they continue disregard quality service.
Reviewed March 16, 2022
These shoes lasted me like two or three years. I bought them for about seventy-five dollars at Kohl's. I ran with them, walked with them, got them wet and dirty and they still lasted me for forever. I walk a lot too. Even the laces stayed in good shape.
Reviewed Feb. 9, 2022
I purchased $35 Nike Pro 3/4 leggings for my son - worn 1 time and split at the knee. Called the retailer who said all they could offer me was direction in how to purchase another pair. Called Nike, they informed me that I could pay to ship them to be inspected to determine if they would replace them...first time worn! Blown away by the terrible service and even more by the subpar products that they are selling - how can you advertise your apparel as athletic wear when it doesn't even withstand one game. Pathetic! The customer service rep even admitted on the phone that complaints about their products not meeting customer expectations has been increasing...time to figure out the problem Nike.
Reviewed Feb. 9, 2022
Very dissatisfied with Nike Corporate (Canada). After spending $160.00 on back to school Jordan’s for my 11 year old we noticed within two months the sole started separating from one of the shoes. I thought ‘no problem, I will call and get it fixed or replaced.' At which time I began the arduous process (starting with the retailer) to return the shoe to Nike Claims Canada. After six weeks I received the verdict - not covered, it was determined the issue was due to excessive heat or water damage so no fault of the manufacturer. Final decision. How did they decide this damage happened? Certainly not via communication with me, the consumer. There is no option to contact the department, only to reach a CSR who verified the decision but could offer no other recourse. Apparently the decision makers are off limits.
In addition, the contact number provided via my email verdict was for Nike USA, I dealt with an pre-recorded help centre (beyond frustrating to repeat things over and over to a robot voice), then I was cut off, and then given three additional numbers before reaching the right department in Canada. I would not suggest to spend your money for Nike products. They have lost sight of who it is buying their products, and I for one will not rush out to spend any more money.
Reviewed Jan. 31, 2022
Nike sells poor quality products which will not last even for good year. I Bought pair of shoes which got spoiled in less then years time. They sell cheap and poor product under big brand name. Very very disappointed. Will not buy nike again!!
Reviewed Jan. 25, 2022
I bought a Nike tech sweater for 160 and washed it with to manufacture specs and the sweater shrunk big time. Nike sells you expensive items that are low quality and does not stand behind them. I sent them item and Nike sent it back without replacement. Do better Nike.
Reviewed Jan. 21, 2022
Ordered shoes for my wife, size was too small so had to return them. 11 days after the return was received by Nike and still no completed return, no credit to my credit card. Chatted with a Nike rep, told me nothing I did not already know, they appear to just copy and paste their answers without reading the info I have already provided. Like the shoes, online orders are terrible. Will not do this again, only in store purchase with Nike or you will be in for some grief. I will be contacting Nike through chat each day until the return is complete. I don't care if this bogs down their support, I just want them to complete the return in a timely way as promised!
Reviewed Jan. 1, 2022
Updated on 01/21/2022: Today is January 21, 2022. I again checked their site and it still says the items are still awaiting pickup from their carrier. Still no refund, no items and absolutely no assistance from them.
Original Review: I ordered two apparel items back in February. I was patient as they had the disclaimer saying orders may be delayed due to "Covid" issues. I would check their website for status updates every 60 days and it would state "still awaiting a pickup by their shipping company". In December. Their website still says it hasn't been picked up by their shipper. I called to inquire and first they said the order was delivered and maybe stolen. I told them their own website says it hasn't even been shipped. I was then told, "Too bad, there's nothing else we can do" and they will not respond to my requests any further because it's been too long. I checked their website one last time today and it still says the order has not been picked up by their shipper. This is the worst customer service I've ever experienced. Horrible. $131.00 wasted.
Reviewed Dec. 31, 2021
I like Nike shoes for style and comfort, however in Hawaii where it's humid, the glue on the soles doesn't hold, the soles fall off and the soft spikes on golf shoes fall off. I have Asic and Reebok running shoes, and Footjoy golf shoes, and none of these other brands have this problem. Nike needs to change the glue they are using so their shoes hold up in humid conditions.
Reviewed Nov. 29, 2021
Waiting for 3 months for my shoes to be delivered. Getting constant customer service excuses about waiting for the "results of an investigation" regarding where the item has been lost. But no updates and do not offer a refund. Strongly recommend you to think twice before purchasing any item online, plus will ruin your Christmas spirit.
Reviewed Nov. 27, 2021
Ordered two pair of shoes on 11/19/21. The delivery service that use has either has lost or stolen my shoes and now Nike doesn't be held accountable for this situation. I've talked to several reps and a Supervisor and they were not helpful.
Reviewed Oct. 19, 2021
Purchased cleats for daughter attending college. Less than 2 months the cleat is separated from seam. Warranty process unacceptable, have to wait for daughter to get them to me to return to Nike at our own expense and await processing all in about 3 weeks to 4 weeks and have to purchase another pair in the interim to send her. If they approved you get a voucher not credit. Personally the quality of Nike has gone downhill or they are being made cheaply at yet the high price. Would Nike go 3 to 4 weeks without a phone? Worst warranty ever experienced.
Reviewed Oct. 14, 2021
Customer service was terribly rude, talked over me, and overall no help at all. I get a notification, not even an email, at 11pm that my order is cancelled, the night before it was suppose to arrive for no reason, the customer support couldn't find a valid reason. They said they can offer 15% and to just reorder. A company as large and well known as Nike, that is embarrassing and just horrible. As a life long customer this is the most disappointing and disgusting situation. I have never experienced such horrible care and problem solving.
Reviewed Sept. 24, 2021
I bought 3 pairs of Nike sneakers. They are less than 3 years old. They do not use a good bond glue! I put the cement and silicone all of them. All of them peel off 3 different layers. I called Nike and they said do I have receipts within 3 years. I do not keep receipts since. I attached pictures. You can see I put the cement and glue but fall off different layers.
Reviewed Sept. 12, 2021
I ordered some shoes on August 26, half a size smaller than I sometimes would because they were not available in my size. Right, they process my order and the next they my size comes up available on the website. The shoes haven't shipped yet so I contact customer service to see if they can send me the right size. Big no because apparently they don't do that after 24 hours have passed, they can't even cancel the order. So, I need to wait for the shoes to arrive, check if they fit, and if they don't then return them and order them again in the right size. Ok.
The shoes get freaking lost in mail and I don't get to know it until September 12, and only because I contact customer service again. They give me a refund and I'm lucky the shoes are still on sale. But wait... my size is gone now, and they can't check if they have some in stock (remember last time were available the very next day?) because the website is always right. I'm pissed.
Reviewed Aug. 19, 2021
I called to complain about a pair of Shoes that have 0 traction when there's any kind of moisture on the ground. The person I spoke with was horribly rude, and extremely unprofessional. He mocked me when I told him that I slipped and almost fell because there is no traction. I had surgery on shoulder recently and bought these shoes because they have a zipper and I can get them on with one hand. I slipped and almost fell while having one arm in a sling, and the manager mocked me. I will no longer support Nike. Horrible service, poor quality products.
Reviewed Aug. 13, 2021
3 weeks into the football season and these $120 cleats start to fall apart. His last pair was amazing and he loved them. He really wanted to order custom cleats for his birthday and we were going to pay for half, but they were all sold out. He was so disappointed. But he needed new cleats so he order the Nike Vapor Edge in colors that matched his uniform, and was appeased.
Then the top material of the shoe started to separate from the side material of the shoe. He can wear them for this night's game because he has to, but needs new cleats on Monday. He called customer service and was told that he would have to send them back so they could evaluate their defective cleat before they would send him new ones (not that they have any to send back anyway, because they're all sold out). They wouldn't accept a picture, and staunchly stood by the extremely messed up policy. The right thing to do in that situation is to overnight a new cleat to the customer, because you want to keep the customer and make the situation right.
Apparently Nike doesn't care about taking care of their customers. Now my son has to go look for a new cleat locally, and it probably won't even be a cleat he likes, but he just needs a pair of cleats that aren't falling apart. POOR FORM, NIKE! I can't believe I just spent over the past few weeks hundred of dollars with NIKE. Had this happened first, I would have shopped with another brand instead. Now I am concerned that my youngest son's exact same cleats are going to hold up for the season.

Reviewed June 14, 2021
My son couldn't find any shoes in-store so we ordered the ones he liked online. He had them delivered to his door 1½ days later! Fast service and one happy kid! I would definitely order them like this again since the service is extremely fast.
Reviewed May 7, 2021
The Nike Air VaporMax Triple Black is a shoe you would wanna wear all the time, not only is it super comfortable with a bit of “air” beneath your feet, it’s also literally beautiful to look at, compliment anything kind of outfit you have on with super strong and sturdy laces that don’t loosen for any reason. Recommended for anyone who likes Nike shoes to begin with.???
Reviewed May 6, 2021
I've been a Nike member for sometime now. Never won any drawings. 49 drawings entered. Never got exclusive access until today. I receive a email stating I have exclusive access 5/6 12:00pm. I called nike at 11:57 am. Ask them what to do. I was told not to worry. Just be on app at 12 pm. They had a pair reserved for member only exclusive access. I enter all my information before 12:01 then it says my name is put into drawing. I contacted nike customer service. Spoken with 9 different people. No one help me. They did me very shady on this release. Stay away people. They are all for resellers and bots.
Reviewed April 26, 2021
I really enjoyed the services they are providing. I am the regular customer and I have never encounter any inconvenience regarding the product. Keeping an eye on the necessities of consumers significantly helps them to improve their services. Really appreciable.
Reviewed March 30, 2021
I purchased 2 pairs of same Nike sneakers, lightweight, felt comfortable, etc. They are Nike WOMEN'S Air Miler Walk+. Wore each pair less than a month, soles came off. Thought maybe just a fluke, so took to local shoe repair to seek remedy. Cobbler informed me this was COMMON with Nike footwear, and that they could not repair them as requires special machine to re-glue soles back on, thus the reason Nike makes them that way. Have contacted the company, they offer no recourse on this product. No phone # to call, had to use chat feature on their website, representative said couldn't resolve, advised me to return to retailer, of which I had told her, it had been a while since they were purchased, and I could not recall where purchased. I had put them in closet in the box they came in, then moved to new location. When needed them, opened box of first pair, wore few weeks, soles came off, so then opened second box, same issue.
Representative then advised to 'file a claim', which requires the product be returned, at my expense. See no reason to throw good money after bad. Told them I have photos of the items and the box they were in, but not interested in them. I have no other conclusion to draw here other than they were defective from the factory. BEWARE of Nike products...you guessed it, they are products of CHINA!!!! And there is no customer service for them that will make it right!!! Only gave 1 star as must choose something to leave review.
Reviewed March 27, 2021
Finally hit a Jordan 3 release on the SNKRS app and was charged and provided a tracking number. A few days later I called UPS for a shipment update and they tell me the package was never received. I call Nike customer service and they guarantee me the tracking will update later in the week. So a week goes by and I contact Nike again and their answer is, "The package is lost. We can refund your money." Mistakes like this should not happen especially with the many failed attempts at getting a sneaker and when you finally "get one" they lose your package. Wasted my time in the snkrs app, but now I am done with Nike for good.
Reviewed March 13, 2021
On February 12th my wife was scammed into buying Nike gift cards. I immediately contacted Nike and they stopped the transaction. They sent me an email saying the funds have been secured and are being held by Blackhawk, the company that administers their gift cards. The email also stated that the store where the cards were purchased should contact Blackhawk and the funds would be transferred to the store. Then the store would reimburse me. So Dave the manager of Food Lion contacted Blackhawk and for 45 minutes was stonewalled by them. They refused to send the funds to Food Lion. I exchanged several emails with Nike trying to resolve this but they say there is nothing they can do and would not reply to any further emails. I am a senior over 75 years old so from my perspective Nike is not only taking advantage of seniors but is scamming someone who has been scammed.
Reviewed Feb. 27, 2021
On Feb 12, 2021 I purchased a pair of Air Jordan V Low Golf Shoe men's size 9.5 from NIKE.COM. On the same day I purchased a separate pair of sneakers from he same site. It is Feb 27, 2021 and I only received the other sneakers. When I continue to contact NIKE. COM about my Jordans they keep giving excuses, that due to inclement weather the sneakers have not been shipped. I considered their excuses about the weather and today on Feb 27, 2021 I received the other sneakers but never received my Jordans. Nike.com chat representatives continue to lie and say that my Jordans are being sent from Memphis TN and the weather held up the shipment and my other order came from a different warehouse, which is a lie. I have my FedEx tracking history showing both sneakers are being sent from Memphis, TN.
Nike. com had the nerves to send me a tracking number for my Jordans and never shipped it. My other sneakers came from Memphis, TN, which is the same warehouse that the Jordans were supposed to be shipped from but never arrived and still have not been shipped. How is it that inclement weather held up my Jordans from being shipped but it has not held back my other sneakers from being shipped and arriving. I am 100% disabled veteran who never could afford a pair of Jordans when I was younger and now that I am willing to spend my hard earn money on a pair of Jordans they basically took my money and refuse to obligate their duties in sending my product. They had to nerves to send me a tracking number for my Jordans without sending the sneakers to FedEx.
They took my money from my NAVY FEDERAL CREDIT UNION credit card but refuse to send me my item I purchased. They continue to blame the weather with their lies. On the NIKE.COM website it is showing my item have been shipped when it is not. This is a distrustful website and company and they should be ashamed of taking a veteran's money and never send the product; but it's obvious they do not care about their reputation because all of the reviews show they are dishonest. I want what I paid for.
Your order is on its way.Ordered Feb 12, 2021 - Order #**
Purchased Online.Shipped — Arrives Thursday, Feb 18
Air Jordan V Low Golf Shoe
Air Jordan V Low
$220.00
Golf Shoe
Black/Metallic Silver/White/Fire Red
Size M 9.5 / W 11
Reviewed Jan. 12, 2021
After using the Dancing Numbers I would like to thanks the team. They made software which not only saves them time but also migrates the data in a quick and easy way. Its user interface is also very easy that anyone can use it. I am using Dancing Numbers and getting it helps me to transfer the bulk data without any errors and issues.
Reviewed Dec. 16, 2020
I have never had a worst experience buying online in my life! I paid with Apple Pay and the website did not read my apartment number on my delivery address. They shipped the item with the wrong address and I contacted them every day since UPS says only the sender can update the address. They told me several times that the issue would be fixed and escalated to their elite team, yesterday I talked to another representative and they told me all people before him lied and nothing was escalated and no one was doing anything to fix the issue. Worst brand and customer service I've ever ever dealt with! Be aware before buying from them. They definitely do NOT care about their customers and just want your money!
Reviewed Nov. 10, 2020
I purchased pair of Nike Air Force Ones. They showed up with dirty shoe strings. I reached out to Nike and had picture to prove this and they declined any assistance. I will not give them any more money in the future.
Reviewed Oct. 22, 2020
Terrible customer service. Surreal experience at the Nike store in NYC (Fifth Ave): (1) I returned a pair of shoes because defective (fell apart after quarantine use inside the apartment), (2) The store forced me to use the credit right away instead of giving a gift card, (3) The new shoes I ordered at the store never arrived (first blaming the delay on Covid, then saying the item is out of stock when it’s still available online), (4) Nobody at the store is able to fix the issue, it’s been 4 weeks and I’m still waiting for my money back. I would def not return. Very disappointing and frustrating experience.
Reviewed Oct. 17, 2020
Love this brand and website. You can customize your favorite cleats and other types of athletic shoes. Shipping is fast and they offer lots of sales, specials, and the chance to earn bonus dollars.
Reviewed Oct. 13, 2020
If I could give them a negative 5 stars It would be justified. Virtually no customer service to escalate and resolve issue. Horrible chat reps!! Horrible experience with Nike in Lynnfield plaza!!! I will never shop Nike again and I will be sure to tell all my friends and family how awful Nike is.
Reviewed Oct. 3, 2020
Great mobile application to research and get info of each shoe plus lots of contest for low fixed prices of Nike basketball shoes.
Reviewed Oct. 2, 2020
Nike carries extra wide sneakers in sizes 14+. They are comfortable sneakers, and walking shoes that hold up and last longer for me. They also have great styles to choose from.
Reviewed Sept. 23, 2020
Bought a pair of men's shoes June 2020. By August 2020 they were falling apart! Contacted Nike, followed THEIR instructions. Sent back a $65 pair of shoes, cost me $22 to ship. Received an email stating my claim was denied. Called to find out why, they said because I did NOT have the receipt in the box! WRONG. It was there! Now they tell me this: "Claim has been denied due to the two year manufacturing policy. It is unfortunately not the purchase date within the last two years but the manufacturing date which shows 7/14/18 on your shoe. Again, I am very sorry for the inconveniences this has caused you. You are truly valued as a member of the Nike community." I just bought them in 2020!!!! I will NEVER buy a Nike product ever again!
Reviewed Sept. 17, 2020
Bought expensive pair of shoes. Received them dirty and broken. Most likely second hand shoes. Sent them back. Waited a very long time to receive answer from them. After I received answer waited long time to get back my money. Never again Nike.
Reviewed Sept. 3, 2020
We purchased a pair of Lebron 16's about 6 months ago for our son. He used them to play volleyball for about 3 months. He was on the court 3 times a week for a couple of hours each session, so around 108 hours total use. The left heel no longer holds air so we created a warranty claim. The shoes basically look brand new, no scuffs or marks on them at all. Nike Warranty Dept. declined our claim, indicating it's not due to manufacturer defect. Here are the reasons the claims manager gave us on the phone:
2) Volleyball is not the correct sport to play with these shoes. I suppose if we would have lied and said he played basketball, maybe the claim would have been accepted?
3) Nike has a great selection of volleyball shoes, we can check it out online or at one of their stores. Um, no - just not going to do it.
Needless to say we are boycotting the Nike brand.
Reviewed Aug. 6, 2020
I will suggest not to buy this shoe as after some time the layer (tube like from side view) from base will have a hole. The air from that hole starts leaking and all the comfort will go off. The shoe is very comfortable but as you are paying a heavy amount you would expect to last long.

Reviewed July 23, 2020
My son ordered a pair of Nike shoes online, first time they said was delivered. We were all home, no shoes delivered to our address!! After many calls, my son was told to just order a new pair!!!! I phoned and asked, "What address do you have on your form?" They stated another suburb, after talking to us like we were in the wrong. Check address 4 times with them before they sent new shoes... for the same thing to happen!!!! NEVER AGAIN... So stressful... One star is generous, as I can't pick none.
Reviewed May 29, 2020
I was excited to purchase the new Nike Zoom for high intensity classes on January 12th. My plan was to join classes after my February Vacation. So the week I was going to start in March, they cancelled classes due to the pandemic so I never got to wear them. I recently started taking fitness classes online, I figured I'd give it a try however the sneakers are not comfortable at all. I wear 8.5 and this is not the issue. It fits, but it is very heavy, bulky and it high in the back so it caused me a bad blister on both feet. I thought maybe I had to get used to them, I put bandages on the area and continued my weekly classes but nothing helps.
I finally got Adidas and it has been great. I'm upset because I lost my $120.00. Due to Covid 19 my classes were postponed and I didn't have a chance to find out if they were good until later on. Even though Nike 's extended refund policy is for 60 days now, it doesn't matter in my case. :( I wish I could get my money back to exchange it for something that I will actually wear to fitness classes. I do not recommend these.
Reviewed May 27, 2020
My son picked out a baseball glove on the Nike.com web site... He received different glove in the mail, not the one we ordered. We called and they stated that they made a mistake with the photo, and that we could return for a refund, but that they would not price match..based in their mistake. Not only are they refusing to help us but they have not corrected the mistake on their website. They allowed us to believe that we could a glove for our son and now they refuse to correct the mistake.
Reviewed May 24, 2020
My boyfriend likes Nike. It's the only sneaker he likes to wear. I found the sneakers a little too pricey. One thing Nike should to do is make their sneakers waterproof. Maybe they would last longer.
Reviewed May 19, 2020
Well laid out store, staff are helpful and decent prices. Store are well kept and overall kept tidy. Stock is usually decent as well. Selection for children’s shoes is good and great prices on children’s shoes.
Reviewed May 17, 2020
This is a professional store, well-stocked, great customer service representatives, ready to answer your questions or help you find something, courteous and well mannered and a pleasure to be around. If the store has it in stock they will find it for you.
Reviewed May 16, 2020
I bought a customized sneakers. After using it for 2 weeks it got ripped from the bottom. After I contacted them they made me return it, and I got the full refund. The customer service people on the phone were so nice and co-operative.
Reviewed May 15, 2020
My experience with the Nike store was good. The store has great prices on most products. The store has everything you need when it comes to sporting goods. Nike is a one stop shop. I would differently return to the Nike store. Also the Sales associate were awesome, friendly and knew their product.
Reviewed May 14, 2020
The quality of the clothes is very high but the price tag for them is also really high. There are some trousers on there own which are like £75/£80 which is a bit more. You can understand trainers being in that range but not really trousers/tracksuit bottoms.
Reviewed May 12, 2020
I always try to purchase Nike shoes and athletic apparel. I am impressed by their quality and the variety of what Nike offers. Also, their line of products is available in all the different sizes I have in my family. Also, their prices are reasonable, and periodically you can catch items on sale.
Reviewed May 9, 2020
Nike outlet has a good reputation for quality and reasonable prices along with a great variety of the name brand items for consumers. The only negative is that they don't provide larger sizes for men.
Reviewed April 24, 2020
I ordered a couple of shoes from this company. I got charged twice two different amounts! One charge was 230 for the whole order and then I got charged another 165! Not to mention the shoes smelled like dirty feet and did not have its original packaging! I would advise everyone to stay away from this company. Their customer service is completely waste of time. They commit fraud by constantly charging your account without your knowledge and to make matters worse they don’t give you correct shipping information until you contact their customer representatives which is total garbage and waste of time. I would advise everyone to stay away from this company. Their customer service is completely waste of time. They commit fraud. Matters worse they don’t give you correct shipping information until you contact their customer representatives which is total garbage and waste of time!
Reviewed April 21, 2020
I purchased a pair of Nike VaporMax running shoes. They are $200.00 for a pair. I sent them back as the material ripped on both shoes. I wore them 3 weeks for jogs. Nike said it's normal wear and tear.
Reviewed April 21, 2020
If I could give them a negative 5 stars It would be justified. Virtually no customer service to escalate and resolve issue. Horrible chat reps. They are stalled and shut down by the covid 19 new operating process. So it's probably mass laid offs and warehouse is dead. Orders will probably ship months from now. No one can give an exact time frame on fulfillment. March 28 order and no replacement on April 21.
Reviewed April 17, 2020
I ordered shoes that were returned to Nike.com. Due to the covid19 I had to leave New Jersey, I contacted nike about reshipping the item to my home address and they said they can't. I just feel nike does not care if the world is ending. Anyways we pay for overpriced shoes due to the great looking styles, but I will have to reconsider if I want to keep buying from nike in the future.
Reviewed April 13, 2020
Order was supposed to be delivered today. Showed no updates as of Friday 4/10. Contacted UPS today and they said they never received the package and that I would have to contact Nike to file a claim. Nike keeps saying there's nothing wrong and the package will be delivered today. How can it be delivered if the carrier doesn't have it? I asked them to reach out to UPS and they refused and said even if they did and they told them they do not have the package they won't do anything for another 3 days knowing that there is a problem. They were unwilling to see if it was still in their warehouse and not even shipped as advised. I was treated very rudely, my concerns were irrelevant to them and I might as well have been speaking to an automated system, that's how helpful they were or shall I say were not.
Reviewed April 1, 2020
Awful Nike customer service with inhumane policies. My Flyknit shoes started squeaking after two months of minimal wear. It makes anyone unwilling to wear noisy shoes; however, Nike elite services team “do not consider noise a hindrance of performance”(!!!) and will not accept returns outside of a 30-day window. Never again.
Reviewed March 26, 2020
I have to say that I went to buy a pair of shoes. I saw a pair of Nike Flyknit shoes, priced close to $200 dollars. I buy these shoes, not caring about the price because if I want something nice I realize I will have to pay. I’ve always been told that you pay for what you get. Mind you I bought these shoes about four months ago. I take very good care of my things. I am walking at work and all of a sudden two of the bubbles on my left shoe burst. I then call the Nike corporate office and they gave me a claim number, in which we pay for shipping. I then immediately ship these shoes to them all for them to say that they will not warranty these shoes because of a “rubbing or friction” which caused the things to pop.
I am very angry about this because we as consumers buy something, we should expect it to last. Especially the cost of these shoes. I have shoes that I have had for years that still look brand new and wear them almost daily and have had no problems. Nike Flyknit shoes are a joke and so is Nike. I will never buy a pair of Nike shoes ever again. I know it will not matter because so many people across the country buy from Nike and me not buying them will just be a drop in the bucket to them. Everyone beware of these shoes as they are junk and definitely not worth the money I paid for them. I will use them as dog chew toys when I receive them back.
Very, very angry consumer,Lynette
Reviewed Feb. 19, 2020
Just like others told here. I’d better stay away from these scammers... Shopped at Nike online for the first time and they just didn’t deliver my order at the end. I requested refund and then after 4 days they send me refund confirmation email. So I decided to use my gift card again and I walked to near local Nike store but they told me that my gift cards are blocked... Nike representatives are liars and scammers (I had a representative named Brett)!!! Will be filling up a police report now... That all that I can do now since at this point no shoes and no money.
Reviewed Feb. 11, 2020
So, I wanted to get some tennis shoes from Nike a while ago. I’ve been gifted with Nike gift certificates and I decided to redeem it. It was ok. I placed my order but I haven’t received shoes ever. So I contacted Nike CS and described my situation. Live-chat agents were a quite rude and they just told me to wait for email from some “Elite team” and now I got a response from Paul (remember that person!) that told me some weird information that my address was used for did-not-arrived orders and my gift cards were tied with fraudulent activity. What's a joke?! I shopped at Nike for the first time!!! And I used my gift cards (which worked without issues) for the first time too!!! NIKE ROBBED ME AT THIS POINT! They just blocked my gift cards for 165$ now and I got nothing! Will report that to local authorities. Hope that Police will help me out with that SCAMMERS!
Reviewed Feb. 9, 2020
I just can’t believe that Nike com is existing now. They are scammers! I will also now take a chance to report my case to authorities and I’ll do my best to surcharge my money! So my situation was simple. They don’t deliver my order then tell me to wait for 3-5 days. I waited for 8 days actually and I’ve got an email about my refund. I walked to a Nike store near my place and tried to use my gift cards used for the original order. But an employee told me that my gift cards were cancelled! That’s unbelievable!!! Now they don’t deliver my shoes and also STOLE my gift cards.

Updated review: Feb. 19, 2020
Nike notified me by email that they have decided to review my claim and shared a pre-paid UPS label to send the shoes back to them. They processed my case again and provided me with a refund in a gift card to spend in their stores. I can't say I'm happy about the experience but it ended well.
Original Review: Feb. 2, 2020
Purchased Nike P34 size 9.5. After trying them out I found one shoe being longer than the other one even though both labeled 9.5. I filed a claim, sent the shoes to Nike, but Nike didn’t accept it saying that it’s not their error. Check carefully the size/length of both shoes when you buy new Nike.
Reviewed Jan. 29, 2020
I recently ordered shoes from the official Nike website. They had them on sale plus there was 20% discount. I don't know why but every time they have something on sale that product doesn't arrive. There is always something going on when at the end they have to cancel my product. I don't know if that is a marketing trick to show great products that they don't have in inventory but how is it possible that the label has been created and the shoes never left the facility...that happened to me 3 times. Every time they have great prices items don't exist. That's how I feel.
Reviewed Jan. 21, 2020
I bought a pair of Nike Air Zoom Pegasus 34’s last March. Within a few months the bottom of the shoes where the pad of my foot falls started wearing down! By 6 months there was a hole in the bottom and I wore them somewhere and it rained and my foot was soaked from the bottom up! I have been noticing also that my foot has been hurting a lot. I paid way too much for these shoes for me to not even get a year out of them.
Reviewed Jan. 10, 2020
Bought sneakers for my son and after 2 wears, left with a horrible cat pee smell, and we do not own a cat nor are the sneakers left anywhere where a cat would get to them. Disgusting! Waiting to hear from Nike if they will accept them as a return.
Reviewed Dec. 28, 2019
I went to the outlet to exchange shoes because it didn’t fit my child. It was delivered the first time to my address, the worker had me look over everything before they submitted it, I told them the address wasn’t correct. In their system it was address in I never saw before, so they let me changed it.... I looked over it twice to make sure because I didn’t want no one else getting my shoes. Well everything was process after I changed the address and I got the receipt and thankfully I looked at it before I left, the address was still an unknown address, it didn’t change correctly in their system.
We got the manager and we called customer service within 3 mins of me noticing it. Customer service rep on the phone told the Nike employee at the store that they couldn’t do anything to help, we would have to just let it ship to an unknown address??? (Somebody getting some free air maxes smh) Then if I didn’t get it (in which I wasn’t because once again it was a unknown address) I would have to wait and reprocess the order and do it ALL over again??? Now it’s been 45 mins with us dealing with customer service on the phone, I have 3 kids with me, one needing to go to the restroom, but I couldn’t leave to go to the other side of the outlet to take them because the customer service rep sounded like they would hang up because we were already getting the runarounds and I would have to endure that long process again calling back smh.
So, I saw the amazing Nike employee manager getting frustrated but she kept her composure. I asked if could I speak to rep, she gave me the phone, Avery the rep told me the higher head wasn’t available to help???? What do you mean???? I’m the customer, what do they pay your supervisor for if they can’t help? He told me the same thing I heard 30mins ago, and I wasn’t going for that! I told him to give me someone else other than me that can help because I was getting nowhere with him. You are not going to send me in loops as a customer, let me remind you Nike, I pay you my hard earned money! I refuse to have somebody get free shoes off my hard earn money and do this process over again. My time matters just how I would want their time to matter if the tables were switch smh.
Well I asked for the supervisor name, her name is Hayden by the way. Hayden you did a POOR job today helping a customer FYI. So after Avery heard I wasn’t accepting a no for an answer, he went ahead and said he can switch the address but he couldn’t do it at first because he needed his supervisor permission but since she couldn’t help him he made an executive decision and processed the shipment with my address. I hope he doesn’t get in trouble for doing his job with helping a CUSTOMER! I’m highly upset with Nike supervisor rep HAYDEN on the phone.
Thank you Avery, now I hope my shoes come like they said or else somebody from Nike will be compensating me for the time wasted as a customer that obviously doesn’t matter to Hayden. I did call headquarters with my complaint right after I left the store, they were no help, they just recited my order and said it was being process but that wasn’t the point of me calling, I was calling to tell you how horrible my experience was waiting for nearly an hour to a problem resolve but it didn’t sound like they cared smh.
Nike please get better supervisors. Better yet make Avery one, he did a great job helping me because you guys disappointed me today. Three kids standing at front of check out for almost an hour being patient with customer service rep smh. Thank you Cypress Nike outlet for great employees and amazing service, you can teach the phone rep supervisor a little something about customers and their precious time.
Reviewed Dec. 25, 2019
I’ve now had my Nike Air Monarchs for a year. I’ve had to use Shoe Goo three times to keep them from coming apart. Factory glue just doesn’t hold for very long. I used to have all kinds of foot pain as a result of long hours standing hard concrete floors at work. The Air Monarchs stopped the pain within days. Too bad about the lousy glue. The price on these shoes was great ($50) and maybe I can “Shoe Goo” them once more to get another couple of months. Phil: “Why should I have to?” How about I pay you $2 more for the proper glue built in?
Reviewed Dec. 13, 2019
Ordered a $200 pair of Nike air max 97 on the 28/11/19 parcel has obviously been lost. They will not send out a new package. Have called everyday to be told I will be contacted. Yet they don’t. They have my $200 and I have no sneakers for a Christmas present! Worst customer service and still no resolution by nike.
Reviewed Dec. 9, 2019
I bought a pair of cleats from Nike for $275. Before I ordered I chatted with a sales rep and informed them that the specific cleat that I wanted was not in stock. The rep told me to go ahead and order the Phantom Vision Elite and assured me that I would be able to exchange for the Vapors I wanted when they became later available. Long story short I am now stuck with the wrong sized cleats that Nike refuses to exchange. Worst experience I have ever had with a company.
Reviewed Dec. 6, 2019
Nike DRI-FIT workout clothing is so comfortable. The tees are soft and silky, and flow against your skin. They are perfect for workouts, don't cling and wash up beautifully. They've been washed repeatedly for several years, don't fade and are wrinkle-free. I just purchased 2 more in a v-neck tee but my favorite is the scoop neck tee. I have almost every color in short sleeve and wear them 2-3 times a week.
Reviewed Dec. 6, 2019
I am totally shocked as to how this company is still in business. My daughter bought a pair of sneakers online and when they came they were too small. So we wanted to exchange them, however they had no more in stock and said to try again in a few days. How is it that during business shopping time of the year they don't have enough sneakers to sell. To top it off, we used a $20 coupon at the original time of purchase and they would not reissue it so we could use when and if they ever got the sneakers in stock. It's not our fault the shoes didn't fit and definitely not my problem that they didn't have them in stock, yet somehow I'm the loser in the deal. Extremely disappointed in the lack of regard for the customer and even more disappointed that a sneaker company doesn't have sneakers. Never buying from them EVER again. And selling the stock.
Reviewed Dec. 3, 2019
I have a pair of Nike Air Monarch shoes and I am completely disgusted with them. They make a noise like I am walking in mush. I could definitely not sneak up on anyone because of the annoying noise these shoes make. I would like to throw these shoes as far as I can so I don't have to deal with them anymore.
Reviewed Nov. 30, 2019
I love the Nike brand but I have to say they scored a huge deal by signing Michael Jordan to the Nike Brand. That is the most wonderful thing that ever happened in sports! I am showing my Nike branded DNA sign Michael Jordan shoe. Check them out. You can find them on eBay.com. I hope you like them because I like them also! God bless you. All blessings. Happy holidays! From Amancio **!
Reviewed Nov. 18, 2019
Men's Sweatshirt frayed at the seams on the cuffs & ripped at the pockets in about a Year. I contacted Nike via email & they told me to bring it to the store where it was bought. The store said, "We don't take items that have been washed, contact Nike again." I just spoke via phone & they said I was just over the Manufactured date of 2 years so it would be rejected. I'm disappointed & feel they've ripped me off. It's unbearable.
Reviewed Nov. 15, 2019
I bought the Air Max 270 and after a few weeks both the air bubbles popped while I was running and injured my knee so badly that I haven't been able to walk for two weeks now. I called them up and they were extremely unhelpful, rude and refused to stand behind their product. I am very disappointed in the quality and overall experience with Nike and their products. Will Definitely not be buying any nike shoes in the future!
Reviewed Nov. 7, 2019
This company is not legit! They just cancel your gift cards without any matter!!! I haven't got an order from them not even a delivery guy here and contacted them immediately so I was told to wait for 3-5 days and I've just got a response saying: "your gift cards used for the order is connected with fraudulent activity and we can't do anything. You can go to your local law enforcement". Sounds "good", right? I got this gift card for a month ago from my near friend and it worked flawlessly as I placed an order but then person named Lees just told me that. Does it mean that Nike steals gift cards? I think so... Sure, police will be informed about that matter. Buy Nike shoes somewhere external of Nike dot com!
Reviewed Nov. 4, 2019
The Air compartment at the bottom of my shoes started splitting and taking in dirt. I returned to them to Nike after being told to return them for inspection. Like so many other people on this thread, my claim was denied due to Wear and Tear! I have never experienced such bad service from any company before! These shoes were VERY expensive and they lasted for about 12 uses! That was the biggest waste of money on a shoe ever. Nike will not be getting any more of my business ever.
Reviewed Oct. 15, 2019
I ordered shoes last week and they hasn’t been delivered. So I tried to contact Nike using chat and they told to wait for investigation but after some time of waiting I’ve been emailed that my gift cards used for the order were noticed in some fraudulent activity which is not a true ‘cause I used all of the gift cards for the first time. THEY JUST STOLE MY MONEY (GIFT CARDS) and also replied like: “Nike is not responsible for lost packages”. Great service. So NIKE IS SCAM! Use another places to buy stuff and avoid using Nike.com at all!!!