Nike

I placed an order on Saturday (01/14) and paid for expedited overnight delivery. When I checked the Nike.com order status and FedEx tracking number on Tuesday (01/17) it indicated that a label has been created but that it hasn't been received by FedEx. I explained this to Karol (the Nike.com CSR) and she said that "I was checking here, and you are right. It seems the order has a label created, but it hasn't shipped yet." Karol also said that "It's scanned, and at the warehouse. I just refunded you the extra shipping. And as I mentioned, let's wait until the end of the day, if you don't get it, we can give a full refund, or we can resend the shoes".

A week before Christmas I chatted with someone online. They first told me that the order was shipped and it appears to be lost. After asking who they used for shipping he changed his story and told me they never shipped. That they dropped the ball and didn’t get the order out. So present won’t be here. Nice.

Last three to four (3-4) pairs of sneakers (Monarch IV) the soles and tops have separated, became unglued. What is the fix? Also, Nike seems reluctant to address the problem after 60 days from purchase or delivery to the customer. Also, their return policy requires the customer to pay postage.

Do not buy online from Nike. I ordered 2 shoes... One arrived in a decent time, but the second has yet to come after over a month. They have not clue where this second pair is... FedEx says it was shipped to a US address. Most agents speak broken English and for sure do not know what is going on... I have now called about 5 times. Never again... Still do not have the shoes.

Purchased a pair of Nike Air Jordans for my 14-year-old daughter and after 4 months the sneakers started to separate. The rubber part that is connected to the leather part is coming apart. Wish I could post a picture. Not what I expect from a $200 pair of sneakers. When you don't have your receipt, they will not refund nor give you another pair instead they give Nike credit voucher. Not sure about other people but after this experience I am not happy with a voucher. I won't name any other company but had an issue with work boots with a different company they asked for pictures and within 1 week I have a new pair at my front door, now that's a company that stands behind their product. So Nike you have lost me as a customer.

I bought Nike Air Monarch IV men's training shoes. I did like the comfort of them, but they squeaked. Because I liked the comfort I ordered a second pair and they also squeaked. I went to the store where I got them and they told me I could not return them because it was a product defect to go to Nike. So I contacted Nike and they told me because this was not a reason in their system they could not start a claim. I asked for a supervisor and the supervisor refused the call because there was nothing they could do so I am out $175 for 2 pair of very squeaky shoes.

I love my Vapor Air Max. It's Air Max 360 cushioning is perfect for someone who plays under the basket (like me). No knee pain for me :) and it's a bit stylish too. I just need to keep it clean since it's dominantly colored white. All good. :)

My experience as a Nike Member has been nothing short of horrific. My package was stolen by the shippers. I just spoke with a customer service rep yes I was refunded but of course Air Jordan 4 Retro these are limited sneakers the are not in stock. I'm extremely disappointed in Nike for deciding to do business with a corrupt and disgusting company. I checked the tracking, and it says the shoes are in transit **

I've been trying to buy two Nike shoes online, but the website keeps saying "unable to process the payment," despite the fact that I've tried with multiple cards on different days. I've decided to contact Nike to find out why it's not working and keeps throwing errors. The person I'm on the phone with is extremely unprofessional. He addressed me as if I were a teenager as if I didn't know anything. His reasoning and explanation were hazy and vague.

I placed an order for sneakers that the app said was in stock, 10 days later it’s still preparing for shipping. Every time I call I’m told the order can’t be canceled but will ship the next day. I spoke to someone today that said they’ve seen this happen before and the order seems to be stuck in process. I’ll have to wait it out. I asked for a supervisor he said all they’ll do is give me a promo code. I guess I wait till he end of the month to see if the sneakers miraculously show up since they refuse to cancel the order or release the pending authorization!!!

The Jordan that I had previously ordered arrived without a hitch. I bought three more because they fit nicely and were quite comfy to add to my wardrobe. Amazing selection, simple ordering, and straightforward payment. I've long been a firm supporter for their goods. I was unable to purchase it since it was too pricey and somewhat outside of my price range, but fortunately I had this coupon from dig my cart to join the crowd. Quality 11/10

I placed an order for my daughter a pair of shoes for school. Got them and no charms were with them. Call to ask them to send the 6 charms that came with our order and they said they could not. I had two options....one to send back and get refund or they would wave shipping, buy another pair and then return others then would get refund. Now it became my problem I did not get what I ordered. No budding at all. So in the end they had my money and I really had no choice. The reason we bought the shoes in the first place was because she is 10 and wanted the charms. I will never order from Nike website again. Horrible customer relations. Oh and spent over 45 minutes on the phone with the. Way to go Nike!!!

Nike slides suck. Need to have better grip. I feel like it will hurt others. Can't even go down my driveway without falling and rolling down it.. I feel like it's ridiculous 'cause what if someone really got hurt.

Since FL is in the tax-free week, went shopping at Nike yesterday and got two shoes, the associates stated if you are a Nike member you get an additional 20% discount, got home, looked at the receipt. Didn't get the discount, and got charged tax on the items, some of the workers that Nike just doesn't pay attention to details, just horrible!!

I was shopping in the store on July 3, 2022. I was attempting to purchase a small basketball for my Toddler grandson. When I reached in to grab the basketball I got stabbed in my thumb by a piece of glass. There were employees nearby but none of them try to help me as I stood there in pain with this glass in my thumb. The manager of the store was called out to the floor from the back office and she did assist me and getting the glass out of my thumb with a pair of tweezers. After the glass was removed my thumb started bleeding. I applied a Band-Aid to it to stop the bleeding. My thumb hurt for about a week and a half afterwards.

So far I've had nothing but positives experiences with Nike and their sneakers, they're always well built and last me quite a few years. The only downside is they tend to be a bit pricey. But as I'm a really big fan of the brand and everything they stand for I'll continue to support them with my purchase decisions.

My shoes is damaged and it is warranty period then also Nike team has no response. Don’t buy Nike product. Nike has no service properly. I can’t suggest anyone to buy Nike products. Plss don’t buy Nike products

My daughter purchased a pair of sneakers for me. Unfortunately they’re very uncomfortable and they were meant to be used for work. I can’t locate the receipt nor the box. Nike was not willing to do a one time exception. They said there was nothing they could do for me

New Air Force white shoes I bought for my son unraveled after about 2 months. Very bad shoes. I went to Nike store and wrote them a letter with receipt and pics and the customer sevice does not agree to replace them with a new identical shoe. Shame that a company like Nike does not accepting responsibility for a the shoe damage.

No one could help access my account to get the promotion. And nike.com wouldn't honor considering it was a site issue and difficult to access their site on the day of sale. Nike is only name no quality, and has no regards for customers any longer. Once we continue to support their products, they continue disregard quality service.

These shoes lasted me like two or three years. I bought them for about seventy-five dollars at Kohl's. I ran with them, walked with them, got them wet and dirty and they still lasted me for forever. I walk a lot too. Even the laces stayed in good shape.

I purchased $35 Nike Pro 3/4 leggings for my son - worn 1 time and split at the knee. Called the retailer who said all they could offer me was direction in how to purchase another pair. Called Nike, they informed me that I could pay to ship them to be inspected to determine if they would replace them...first time worn! Blown away by the terrible service and even more by the subpar products that they are selling - how can you advertise your apparel as athletic wear when it doesn't even withstand one game. Pathetic! The customer service rep even admitted on the phone that complaints about their products not meeting customer expectations has been increasing...time to figure out the problem Nike.

Very dissatisfied with Nike Corporate (Canada). After spending $160.00 on back to school Jordan’s for my 11 year old we noticed within two months the sole started separating from one of the shoes. I thought ‘no problem, I will call and get it fixed or replaced.' At which time I began the arduous process (starting with the retailer) to return the shoe to Nike Claims Canada. After six weeks I received the verdict - not covered, it was determined the issue was due to excessive heat or water damage so no fault of the manufacturer. Final decision. How did they decide this damage happened? Certainly not via communication with me, the consumer. There is no option to contact the department, only to reach a CSR who verified the decision but could offer no other recourse. Apparently the decision makers are off limits.

Nike sells poor quality products which will not last even for good year. I Bought pair of shoes which got spoiled in less then years time. They sell cheap and poor product under big brand name. Very very disappointed. Will not buy nike again!!

I bought a Nike tech sweater for 160 and washed it with to manufacture specs and the sweater shrunk big time. Nike sells you expensive items that are low quality and does not stand behind them. I sent them item and Nike sent it back without replacement. Do better Nike.

Ordered shoes for my wife, size was too small so had to return them. 11 days after the return was received by Nike and still no completed return, no credit to my credit card. Chatted with a Nike rep, told me nothing I did not already know, they appear to just copy and paste their answers without reading the info I have already provided. Like the shoes, online orders are terrible. Will not do this again, only in store purchase with Nike or you will be in for some grief. I will be contacting Nike through chat each day until the return is complete. I don't care if this bogs down their support, I just want them to complete the return in a timely way as promised!

Updated on 01/21/2022: Today is January 21, 2022. I again checked their site and it still says the items are still awaiting pickup from their carrier. Still no refund, no items and absolutely no assistance from them.

I like Nike shoes for style and comfort, however in Hawaii where it's humid, the glue on the soles doesn't hold, the soles fall off and the soft spikes on golf shoes fall off. I have Asic and Reebok running shoes, and Footjoy golf shoes, and none of these other brands have this problem. Nike needs to change the glue they are using so their shoes hold up in humid conditions.

Waiting for 3 months for my shoes to be delivered. Getting constant customer service excuses about waiting for the "results of an investigation" regarding where the item has been lost. But no updates and do not offer a refund. Strongly recommend you to think twice before purchasing any item online, plus will ruin your Christmas spirit.

Ordered two pair of shoes on 11/19/21. The delivery service that use has either has lost or stolen my shoes and now Nike doesn't be held accountable for this situation. I've talked to several reps and a Supervisor and they were not helpful.