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I purchased $35 Nike Pro 3/4 leggings for my son - worn 1 time and split at the knee. Called the retailer who said all they could offer me was direction in how to purchase another pair. Called Nike, they informed me that I could pay to ship them to be inspected to determine if they would replace them...first time worn! Blown away by the terrible service and even more by the subpar products that they are selling - how can you advertise your apparel as athletic wear when it doesn't even withstand one game. Pathetic! The customer service rep even admitted on the phone that complaints about their products not meeting customer expectations has been increasing...time to figure out the problem Nike.
Very dissatisfied with Nike Corporate (Canada). After spending $160.00 on back to school Jordan’s for my 11 year old we noticed within two months the sole started separating from one of the shoes. I thought ‘no problem, I will call and get it fixed or replaced.' At which time I began the arduous process (starting with the retailer) to return the shoe to Nike Claims Canada. After six weeks I received the verdict - not covered, it was determined the issue was due to excessive heat or water damage so no fault of the manufacturer. Final decision. How did they decide this damage happened? Certainly not via communication with me, the consumer. There is no option to contact the department, only to reach a CSR who verified the decision but could offer no other recourse. Apparently the decision makers are off limits.
In addition, the contact number provided via my email verdict was for Nike USA, I dealt with an pre-recorded help centre (beyond frustrating to repeat things over and over to a robot voice), then I was cut off, and then given three additional numbers before reaching the right department in Canada. I would not suggest to spend your money for Nike products. They have lost sight of who it is buying their products, and I for one will not rush out to spend any more money.
Nike sells poor quality products which will not last even for good year. I Bought pair of shoes which got spoiled in less then years time. They sell cheap and poor product under big brand name. Very very disappointed. Will not buy nike again!!
I bought a Nike tech sweater for 160 and washed it with to manufacture specs and the sweater shrunk big time. Nike sells you expensive items that are low quality and does not stand behind them. I sent them item and Nike sent it back without replacement. Do better Nike.
Ordered shoes for my wife, size was too small so had to return them. 11 days after the return was received by Nike and still no completed return, no credit to my credit card. Chatted with a Nike rep, told me nothing I did not already know, they appear to just copy and paste their answers without reading the info I have already provided. Like the shoes, online orders are terrible. Will not do this again, only in store purchase with Nike or you will be in for some grief. I will be contacting Nike through chat each day until the return is complete. I don't care if this bogs down their support, I just want them to complete the return in a timely way as promised!
Updated on 01/21/2022: Today is January 21, 2022. I again checked their site and it still says the items are still awaiting pickup from their carrier. Still no refund, no items and absolutely no assistance from them.
Original Review: I ordered two apparel items back in February. I was patient as they had the disclaimer saying orders may be delayed due to "Covid" issues. I would check their website for status updates every 60 days and it would state "still awaiting a pickup by their shipping company". In December. Their website still says it hasn't been picked up by their shipper. I called to inquire and first they said the order was delivered and maybe stolen. I told them their own website says it hasn't even been shipped. I was then told, "Too bad, there's nothing else we can do" and they will not respond to my requests any further because it's been too long. I checked their website one last time today and it still says the order has not been picked up by their shipper. This is the worst customer service I've ever experienced. Horrible. $131.00 wasted.
I like Nike shoes for style and comfort, however in Hawaii where it's humid, the glue on the soles doesn't hold, the soles fall off and the soft spikes on golf shoes fall off. I have Asic and Reebok running shoes, and Footjoy golf shoes, and none of these other brands have this problem. Nike needs to change the glue they are using so their shoes hold up in humid conditions.
Waiting for 3 months for my shoes to be delivered. Getting constant customer service excuses about waiting for the "results of an investigation" regarding where the item has been lost. But no updates and do not offer a refund. Strongly recommend you to think twice before purchasing any item online, plus will ruin your Christmas spirit.
Ordered two pair of shoes on 11/19/21. The delivery service that use has either has lost or stolen my shoes and now Nike doesn't be held accountable for this situation. I've talked to several reps and a Supervisor and they were not helpful.
Purchased cleats for daughter attending college. Less than 2 months the cleat is separated from seam. Warranty process unacceptable, have to wait for daughter to get them to me to return to Nike at our own expense and await processing all in about 3 weeks to 4 weeks and have to purchase another pair in the interim to send her. If they approved you get a voucher not credit. Personally the quality of Nike has gone downhill or they are being made cheaply at yet the high price. Would Nike go 3 to 4 weeks without a phone? Worst warranty ever experienced.
Customer service was terribly rude, talked over me, and overall no help at all. I get a notification, not even an email, at 11pm that my order is cancelled, the night before it was suppose to arrive for no reason, the customer support couldn't find a valid reason. They said they can offer 15% and to just reorder. A company as large and well known as Nike, that is embarrassing and just horrible. As a life long customer this is the most disappointing and disgusting situation. I have never experienced such horrible care and problem solving.
I bought 3 pairs of Nike sneakers. They are less than 3 years old. They do not use a good bond glue! I put the cement and silicone all of them. All of them peel off 3 different layers. I called Nike and they said do I have receipts within 3 years. I do not keep receipts since. I attached pictures. You can see I put the cement and glue but fall off different layers.
I ordered some shoes on August 26, half a size smaller than I sometimes would because they were not available in my size. Right, they process my order and the next they my size comes up available on the website. The shoes haven't shipped yet so I contact customer service to see if they can send me the right size. Big no because apparently they don't do that after 24 hours have passed, they can't even cancel the order. So, I need to wait for the shoes to arrive, check if they fit, and if they don't then return them and order them again in the right size. Ok.
The shoes get freaking lost in mail and I don't get to know it until September 12, and only because I contact customer service again. They give me a refund and I'm lucky the shoes are still on sale. But wait... my size is gone now, and they can't check if they have some in stock (remember last time were available the very next day?) because the website is always right. I'm pissed.
I called to complain about a pair of Shoes that have 0 traction when there's any kind of moisture on the ground. The person I spoke with was horribly rude, and extremely unprofessional. He mocked me when I told him that I slipped and almost fell because there is no traction. I had surgery on shoulder recently and bought these shoes because they have a zipper and I can get them on with one hand. I slipped and almost fell while having one arm in a sling, and the manager mocked me. I will no longer support Nike. Horrible service, poor quality products.
3 weeks into the football season and these $120 cleats start to fall apart. His last pair was amazing and he loved them. He really wanted to order custom cleats for his birthday and we were going to pay for half, but they were all sold out. He was so disappointed. But he needed new cleats so he order the Nike Vapor Edge in colors that matched his uniform, and was appeased.
Then the top material of the shoe started to separate from the side material of the shoe. He can wear them for this night's game because he has to, but needs new cleats on Monday. He called customer service and was told that he would have to send them back so they could evaluate their defective cleat before they would send him new ones (not that they have any to send back anyway, because they're all sold out). They wouldn't accept a picture, and staunchly stood by the extremely messed up policy. The right thing to do in that situation is to overnight a new cleat to the customer, because you want to keep the customer and make the situation right.
Apparently Nike doesn't care about taking care of their customers. Now my son has to go look for a new cleat locally, and it probably won't even be a cleat he likes, but he just needs a pair of cleats that aren't falling apart. POOR FORM, NIKE! I can't believe I just spent over the past few weeks hundred of dollars with NIKE. Had this happened first, I would have shopped with another brand instead. Now I am concerned that my youngest son's exact same cleats are going to hold up for the season.
My son couldn't find any shoes in-store so we ordered the ones he liked online. He had them delivered to his door 1½ days later! Fast service and one happy kid! I would definitely order them like this again since the service is extremely fast.
The Nike Air VaporMax Triple Black is a shoe you would wanna wear all the time, not only is it super comfortable with a bit of “air” beneath your feet, it’s also literally beautiful to look at, compliment anything kind of outfit you have on with super strong and sturdy laces that don’t loosen for any reason. Recommended for anyone who likes Nike shoes to begin with.???
I've been a Nike member for sometime now. Never won any drawings. 49 drawings entered. Never got exclusive access until today. I receive a email stating I have exclusive access 5/6 12:00pm. I called nike at 11:57 am. Ask them what to do. I was told not to worry. Just be on app at 12 pm. They had a pair reserved for member only exclusive access. I enter all my information before 12:01 then it says my name is put into drawing. I contacted nike customer service. Spoken with 9 different people. No one help me. They did me very shady on this release. Stay away people. They are all for resellers and bots.
I really enjoyed the services they are providing. I am the regular customer and I have never encounter any inconvenience regarding the product. Keeping an eye on the necessities of consumers significantly helps them to improve their services. Really appreciable.
Never buy any Nike product online... They will not deliver it and will not inform you, even after almost 2 months of waiting for the order. They only told me that the product that I bought was not available because I asked what happened with the delivery. Totally disappointed!!! Sorry, Nike... Never again!!
I purchased 2 pairs of same Nike sneakers, lightweight, felt comfortable, etc. They are Nike WOMEN'S Air Miler Walk+. Wore each pair less than a month, soles came off. Thought maybe just a fluke, so took to local shoe repair to seek remedy. Cobbler informed me this was COMMON with Nike footwear, and that they could not repair them as requires special machine to re-glue soles back on, thus the reason Nike makes them that way. Have contacted the company, they offer no recourse on this product. No phone # to call, had to use chat feature on their website, representative said couldn't resolve, advised me to return to retailer, of which I had told her, it had been a while since they were purchased, and I could not recall where purchased. I had put them in closet in the box they came in, then moved to new location. When needed them, opened box of first pair, wore few weeks, soles came off, so then opened second box, same issue.
Representative then advised to 'file a claim', which requires the product be returned, at my expense. See no reason to throw good money after bad. Told them I have photos of the items and the box they were in, but not interested in them. I have no other conclusion to draw here other than they were defective from the factory. BEWARE of Nike products...you guessed it, they are products of CHINA!!!! And there is no customer service for them that will make it right!!! Only gave 1 star as must choose something to leave review.
Finally hit a Jordan 3 release on the SNKRS app and was charged and provided a tracking number. A few days later I called UPS for a shipment update and they tell me the package was never received. I call Nike customer service and they guarantee me the tracking will update later in the week. So a week goes by and I contact Nike again and their answer is, "The package is lost. We can refund your money." Mistakes like this should not happen especially with the many failed attempts at getting a sneaker and when you finally "get one" they lose your package. Wasted my time in the snkrs app, but now I am done with Nike for good.
On February 12th my wife was scammed into buying Nike gift cards. I immediately contacted Nike and they stopped the transaction. They sent me an email saying the funds have been secured and are being held by Blackhawk, the company that administers their gift cards. The email also stated that the store where the cards were purchased should contact Blackhawk and the funds would be transferred to the store. Then the store would reimburse me. So Dave the manager of Food Lion contacted Blackhawk and for 45 minutes was stonewalled by them. They refused to send the funds to Food Lion. I exchanged several emails with Nike trying to resolve this but they say there is nothing they can do and would not reply to any further emails. I am a senior over 75 years old so from my perspective Nike is not only taking advantage of seniors but is scamming someone who has been scammed.
On Feb 12, 2021 I purchased a pair of Air Jordan V Low Golf Shoe men's size 9.5 from NIKE.COM. On the same day I purchased a separate pair of sneakers from he same site. It is Feb 27, 2021 and I only received the other sneakers. When I continue to contact NIKE. COM about my Jordans they keep giving excuses, that due to inclement weather the sneakers have not been shipped. I considered their excuses about the weather and today on Feb 27, 2021 I received the other sneakers but never received my Jordans. Nike.com chat representatives continue to lie and say that my Jordans are being sent from Memphis TN and the weather held up the shipment and my other order came from a different warehouse, which is a lie. I have my FedEx tracking history showing both sneakers are being sent from Memphis, TN.
Nike. com had the nerves to send me a tracking number for my Jordans and never shipped it. My other sneakers came from Memphis, TN, which is the same warehouse that the Jordans were supposed to be shipped from but never arrived and still have not been shipped. How is it that inclement weather held up my Jordans from being shipped but it has not held back my other sneakers from being shipped and arriving. I am 100% disabled veteran who never could afford a pair of Jordans when I was younger and now that I am willing to spend my hard earn money on a pair of Jordans they basically took my money and refuse to obligate their duties in sending my product. They had to nerves to send me a tracking number for my Jordans without sending the sneakers to FedEx.
They took my money from my NAVY FEDERAL CREDIT UNION credit card but refuse to send me my item I purchased. They continue to blame the weather with their lies. On the NIKE.COM website it is showing my item have been shipped when it is not. This is a distrustful website and company and they should be ashamed of taking a veteran's money and never send the product; but it's obvious they do not care about their reputation because all of the reviews show they are dishonest. I want what I paid for.Your order is on its way.
Ordered Feb 12, 2021 - Order #**
Purchased Online.Shipped — Arrives Thursday, Feb 18
Air Jordan V Low Golf Shoe
Air Jordan V Low
Black/Metallic Silver/White/Fire Red
Size M 9.5 / W 11
After using the Dancing Numbers I would like to thanks the team. They made software which not only saves them time but also migrates the data in a quick and easy way. Its user interface is also very easy that anyone can use it. I am using Dancing Numbers and getting it helps me to transfer the bulk data without any errors and issues.
I have never had a worst experience buying online in my life! I paid with Apple Pay and the website did not read my apartment number on my delivery address. They shipped the item with the wrong address and I contacted them every day since UPS says only the sender can update the address. They told me several times that the issue would be fixed and escalated to their elite team, yesterday I talked to another representative and they told me all people before him lied and nothing was escalated and no one was doing anything to fix the issue. Worst brand and customer service I've ever ever dealt with! Be aware before buying from them. They definitely do NOT care about their customers and just want your money!
I purchased pair of Nike Air Force Ones. They showed up with dirty shoe strings. I reached out to Nike and had picture to prove this and they declined any assistance. I will not give them any more money in the future.
Terrible customer service. Surreal experience at the Nike store in NYC (Fifth Ave): (1) I returned a pair of shoes because defective (fell apart after quarantine use inside the apartment), (2) The store forced me to use the credit right away instead of giving a gift card, (3) The new shoes I ordered at the store never arrived (first blaming the delay on Covid, then saying the item is out of stock when it’s still available online), (4) Nobody at the store is able to fix the issue, it’s been 4 weeks and I’m still waiting for my money back. I would def not return. Very disappointing and frustrating experience.
Love this brand and website. You can customize your favorite cleats and other types of athletic shoes. Shipping is fast and they offer lots of sales, specials, and the chance to earn bonus dollars.
If I could give them a negative 5 stars It would be justified. Virtually no customer service to escalate and resolve issue. Horrible chat reps!! Horrible experience with Nike in Lynnfield plaza!!! I will never shop Nike again and I will be sure to tell all my friends and family how awful Nike is.
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