Nike Reviews

Nike has went down hill bad. I can't get no shoes no more even though I've spent 100k with them. They allow employees to outsource shoes to resellers like Stockx and Goat. I'm 0-55 on launches from a site I spent 100k on? That's outrageous. But my buddy that's good with computers hits every draw. He switches his ip address over and over and sometimes wins as many as 5 or 6 pair on each release. But I can't get me and my kids a pair we want. It's disrespectful to loyal customers. When you contact support, they're rude and horrible to deal with. I've won the raffle. Went to pick up my shoes, got told we don't have them. And then see the same employee still in uniform at the resale store with a stack of the shoes they wouldn't sell me. So then the price goes from $200 a pair to $700 a pair. It's not ok. Nike shouldn't be allowed to do that. Retail is retail.

I have been buying Nike shoes and apparel for 40 years and the quality and customer service have become nonexistent. The last two pairs of shoes i bought fell apart after a couple weeks and the sizing on the SAME exact shoes are a half to full size off from what I ordered. Just the inconsistency of sizes are enough to make you mad. Exchange after Exchange after Exchange. It's ridiculous!!!! I will never buy another Nike product.

Giving up on Nike. I use to wear only Nike because I have a very thin and small foot. Nike always fit my foot good. I have ordered 3 pair of shoes, (sneakers) and all 3 does not fit like they use too. One pair says sustained material, 1 pair says 20% sustain. Yet we're still paying high prices. No way I'm finding me a new company. Not sure who I'll go with. But definitely not Nike.

I am extremely disappointed with the customer service that I received from Nike. I ordered two pairs of shoes for each of my kids to try on with plans to send one pair back each. I sent the shoes back per the required return policy (which is very vague in my opinion), and they are claiming it was beyond the 60 day return period. I have clear records that the return was initiated appropriately but the return was initially denied and the shoes were sent back to me.

Buy their products at your own risk. I sent them a pair of Monarchs that were not even 6 months old and that were clearly defective and they denied to replace them. The bottom of one of the sneakers was separating from the shoe because of poorly gluing it on. This was the 3rd or 4th pair I have of these and they used to be good. I won't waste my money on Nike products any longer as they don't back up their quality.

Terrible company. I bought a sweatshirt from Nike Strength for my son in law for Christmas. He needed a larger size. He went to a Nike store to return and they would not take it. It was a hassle getting the return label which I had to pay for. Then it took forever to get the credit for the sweatshirt. Then I wanted to simply give him a gift card as I was worn out w co. only to find out they only do $50, $100,etc. increments - no custom dollar amount. I decided to reorder as I didn't want my son in law to incur costs. I paid again for ship and tax. This company does not do exchanges, this co. does not have a phone #, this company does not combine ship, this company is atrocious. I will never do business with Nike ever again. It was a costly sweatshirt and they are penny wise and dollar foolish. Must be in trouble financially due to their disgusting practices in China having the Uighurs make all their apparel. Not a company I want any further association with.

Website orders & customer service left me in disbelief and completely frustrated. I purchased 2 pairs of Nike shoes online as gifts. Realized my son needed to size up. I went online to my orders to do an exchange and it says you need to call…. So I did. I waited on hold for 31 minutes before a rep answered me and we started discussing my order and request for exchange since it says to call them in order to do that. He said he’d start a return for me but I told him I wanted to exchange them for a larger size and he sounded very confused. I’ve attached the picture of the website options (I can’t show you the shoes because they started the return and once you get a label, an exchange or return is no longer an option after they send you that). Also, I was trying to find out from him why an exchange is even an option if he’s going to create a label to return? I was confused….

I ordered a shoe at 9 am and received a email at 6pm saying it was canceled. Could not reorder because it was sold out. They even put a hold on the money. This is unprofessional because it should have never let me order if they could not provided the item. This was a gift for someone.

One of the worst customer service I have ever encountered. I'll never shop with Nike online again. Chat advisors refuse to give their name, I've been left out of pocket with damaged trainers for Christmas and they are refusing to resolve it. Keep cutting me off the chat and I'm now having to go through my bank to put in a claim against them!

I very much appreciate Nike products and the good work of those that labor to create them. I do not want to contribute to the exploitation of foreign workers. I appreciate that Nike has a policy against it, but in practical terms seem to be dragging their corporate feet on truly holding accountable those who abuse or exploit workers. I think most Nike employees have the same sentiments. I appeal to those in corporate positions who are able to be more forthright in their response.

I been as a Nike customer for long time and ordered a lot of shoes. 10 days ago I order 1 pair Nike Air Force 1 Evo and the UPS said It delivered but I didn't receive my shoe!!! I called UPS and they said I have call Nike, so I call Nike last night and the machine said wait 45 minutes, after almost a hour, the guy pick up the phone and the phone line very not clear, too much noisy so I asked him Hello 2 times and he said so rude "you don't need say hello many times ok, I' m go any where, I 'm here okay...".

They refunded me.

Ordered 3 pairs of Nike from the nike.com website and received only 2 pairs. The 3 pairs shown as shipped. Customer service did not help. They stole me 125$ USD. Nike.com is a fraud site I can't believe such a big name as such a bad service. But from local reputable online sellers and avoid nike.com at all cost.

After spending thousands with this company I am disappointed and let down. I ordered a pair of sneakers and never received them. I called. They sent out another order for next day air... I didn't receive them. Mind you they never left the delivery stations with each company they used for delivery? I ordered the sneakers for a function 3 weeks early. A function that I put together and had 15 people purchase this same sneaker for. I had to reorder because the first pair came flawed so I needed to send them back. Before sending them back I had already reordered the replacement. It was needed by 12/6/24. the second order was Next Day Air was to arrive the day before. Guess what? They did not arrive.

My pair of Nike shoes got hole in toe in less than 38 days. I only own one pair of shoes. Called Nike. They said I would have to pay to send back to them. I will have to buy another pair of shoes. Will never buy Nike shoes ever again.

As a long-time loyal customer, I never imagined I’d be treated so poorly. After this disgraceful experience, I will NEVER buy from Nike again. First, I had a horrifying exchange with an agent named Xavier on the Nike app. He was not only rude and unhelpful but outright discriminatory towards me. He made offensive remarks, insulted me in his own language, and treated me with complete disrespect. How is this acceptable from a company of Nike’s caliber? I have attached screenshots of this disgraceful conversation as evidence.

I purchased the Nike Zoom Alphafly Generation 2 shoes for $353.76. The shoes were worn ONLY for Ironman Triathlon distance races. I competed in Austria with great success. And worn them for Maryland Ironman with great success as well. During the WORLD CHAMPIONSHIP IRONMAN in Kona, Hawaii 2 weeks ago, the shoes blew out at mile 7 1/2. Literally blew out on the front left side of the shoe. The rear sole then came unglued and flopped around until mile 16 when I found some duct tape at an aid station and secured them.

Ordered 5 pairs of shoes. Only 3 pair received. Nike customer service agrees it was a Nike warehouse issue but will not ship the 2 missing pair nor offer a refund. Nike stole my money on this order. Nike customer service has more excuses to blame the customer or their contracted delivery services so they can refuse to serve their customers. I will not purchase any Nike products again due to their failed customer service practices.

Worst experience I've ever had. Placed my order. Put correct address. They dropped it off at a wrong address and then had me waiting two hours on the phone trying to figure out what they could do. They have the worst customer service I've ever had to deal with. I wouldn't order here if you don't want to lose your money or not receive your item.

Absolutely horrible customer service! Rude and disrespectful. Also, they DO NOT STAND BEHIND THEIR EXPENSIVE PRODUCT!!! I had the shoe for less than one year, a piece of plastic began to protrude on the inside of the heel. The inside then ripped. They claimed it was normal wear and tear and denied my claim. They didn't even state anything about the plastic in the claim. They will do whatever they can to take your money and keep it.

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago. How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk.

Ordered Nike shoes. Have wore then after less than a week they squeak horrible, Was told that it was moisture and that not even true as never been near any. This twice this happened. Was hoping not a ongoing thing but quality and customer service is horrible. They tell me no exchange as out of stock. Then all of sudden in stock and still no exchange, send them back and do refund and buy new ones...There a no wonder stores are stop selling nike. Recommend don't buy any nikes at all as horrible product now...

Unbelievably disrespectful customer service. Online chat. They all say different stuff, and I cannot get an answer. Website says one things, “ordered has been placed” but no one can tell me why it’s not being delivered!

I purchased a pair of Nike sneakers from JD Sports for my son two years ago, costing $118. Upon request, I returned the item to Nike for a review (at my expense) once I submitted the claim due to defects in them. After many follow up phone calls with transfers and extensive hold times, to get a response, the shoe was deemed irreplaceable and labeled "wear & tear" and therefore was denied stating that their claim process only covers products that contain manufacturing or material flaws which were manufactured in the last two years.

Worst customer service of all time. After being transferred 10000 times with no resolution I finally got someone via chat that said my issue was resolved. After I checked again after waiting 3 days nothing changed and I had to go through the same process over 4 times.

I wish could give Nike.com ZERO STARS!!! I just wasted my whole day trying to get my delivery issues resolved! I ordered a pair of shoes over a week ago. UPS said they were out for delivery 3 days ago, but they never delivered them. Now the status says “on the way”. I called UPS. They said the shoes are missing and to talk to Nike. I called Nike 3 times and tried the virtual online chat! Call kept getting dropped and/or fake elevated. I have 2 case numbers that nobody can link to my order!!! I wanted to get the shoes for back to school for my kid and they told me I had to pay for them again plus $30 to expedite the shipping! Then I asked for the refund and was told it will take 10-12 business day! That’s after school starts! And no, I can’t pick up the shoes in a store because nobody has them and the nearest store is almost an hour away! STAY AWAY!! Terrible customer service! Who knows if I will ever get my $90 back!

Bought a gift card from Nike. Went to use it and it had a 0 balance. They were able to track the fraudster who used the card somehow before I even got it. They told me they would mail me a new gift card and apologized. Shortly after I received an email letting me know I was just out the money, they would not be sending me a new gift card. Even though I'm the victim and they know that. There just isn't anything they can do. Why take a chance in buying gift cards from Nike then? If you are unfortunate enough to purchase an already tampered with gift card. Which there is absolutely no way to tell. You will be out the money. Not the criminal and not Nike. That's right it's on the victim/customer.

I am having worse experience with their customer service. I ordered a pair of shoes two to be exact and only see one. Getting a refund for the shoes itself is becoming a trying experience for me. As I stated to the customer service I will never shop with them again. I rather go to Foot Locker or downtown locker room.

I have purchased 10 pair of Jordan's over the last 10 months from Nike.com. I tried to purchase a pair of Jordan's from nike on 6-26-24 and the product was not available. I bought the shoes from a different company. Nike's rule is that they do not bill your card until the product is being shipped. Nike refused to cancel my order after charging me on my card and returning the money, charging my card because the product was not available and returning the money to my card on 5 different transactions.

Wore these Air Force about six times a few hours each, never in the rain. Bought them because I love the color and wanted them to last so rarely wore. Joke's on me, walked three blocks and they fell apart.

Their return policy is only partially stated, which means it is duplicitous. I ordered 4 pairs online. None of them fit properly. Returning them cost $51.15. Why? Because I'm not a member. I do not need another conglomerate trying to sell my data while lying to me about the reason for the membership. I requested a partial refund, which they refused. They did offer to give me a membership. So the left jab followed by the right hook is not the consumer experience I seek when purchasing. Do not buy their products online. If you are member, congratulations, your data is all over the web.

I purchased a pair of turf shoes at an authorized store, the soles came apart within 40 days of use. I tried returning them to the store but their return policy is only a month for defective shoes and that I should file a claim directly to Nike.com/claims which I did, however I had to cover the shipping cost that is more than half the price of the product, so I tried calling directly and they just confirmed that If I wanted to continue with the claim It had to be that way. This is my second experience buying defective shoes from Nike, only the first time it happened within a week and I received a full refund. Based on my experience and other reviews I read, I do not recommend buying Nike products at all, stay away from this brand. I'm switching to ADIDAS, RIP Nike for me.

I am writing to express my utter dissatisfaction with my recent experience with Nike. On July 1st, 2023, I purchased a pair of LeBron 20 shoes, expecting the premium quality that Nike is reputed for. However, within just three months, a swollen bump appeared beneath the left shoe, which is something I have never experienced with any footwear before. Two months later, while playing indoor basketball, the bump punctured, causing an audible escape of air with every step. Given that the shoes were still within the manufacturing date, I sent them back to Nike for inspection, hoping for a fair resolution.

It’s a sad day when you order new expensive shoes online and they come thrown in a box, no stuffing, no invoice, nothing. Even the stores have them stuffed at least. It’s too expensive to get something looking like that. I’m very disappointed

I bought a pair of Nike shoes about 6 months ago and the soles already came apart and nike refused to warranty them under their 2 year warranty so Unless you have money to flush down the toilet don't buy nike shoes cause nike shoes can't even handle everyday use of just walking and will fall apart. My claim number is **.

Just watched your Nike eybl game, 300 pm Team Genesis v Team Bates. What a waste of time. Your camera person must be a 5 year old with attention deficit. I might, might have enjoyed it but will likely never watch again or buy a Nike product if that's your quality. Try a 10 year old.

I have purchased multiple pairs (when I say multiple I mean over 30 pairs easily) of the Nike Yoga Dri-FIT Luxe Women's High-Waisted 7/8 Infinalon Leggings. They are falling apart. I feel like the leggings that I bought in the beginning were made a thousand times better and I haven’t had any problems with. The ones made later are just crap, the seams are ripping in the butt and around the hips. They are 90 dollars each and they don’t deserve even 10 dollars with what I’m left with. I’m not a seamstress and I shouldn’t have to go pay for them to be fixed either. Leggings that I have bought from LuLuLemon, Beyond Yoga, Alo Yoga, etc. I’ve never experienced any problems with. I love the Nike LUXE Leggings but they need to change who’s making their clothes. Maybe stop having people in other countries make their product and have United States make their products and I bet their reviews are better and customers will be happier.

I purchased two pairs of shorts for my husband on March 23, 2024 which he didn't like. I tried to return them to the Nike store in Chinook Mall but ALL PURCHASES TO CROSSIRON must be returned to that store (because they aren't affiliated) which is inconvenient. I wouldn't have purchased them at all had I known that since I live in Bragg Creek area. I called and Trevor (sales associate) said they'd send me a mailing label so I wouldn't have to pay for return shipping. The store received the shorts on April 6, 2024 and they still haven't refunded me the money. I would seriously reconsider shopping at this store unless you live in the NE or often frequent this store as returns and customer service are TERRIBLE.

I'm a longtime Nike customer. Last month purchased several sports bras, returned three (3) and was refunded for only one (1). Without notification or explanation, the two bras were mailed back. I have been on the phone and on live chats countless times with at least 10 employees (all kind in interaction). No one has successfully resolved this issue. There seems to be a maze to Nike's system that creates disconnection and disempowerment. The "warehouse" is said to be its own thing, and customer service has no empowerment to question or override rejections of products. Employees say they have no control over "warehouse" decisions and inspections. They must accept their (mistaken) rejection of products even when the product is brand new and well within 60-day return window.

Shoes arrived dirty as if they were worn while mopping the warehouse floor and put in the box and sent out. Contacted support and they said they could only exchange or refund (after receiving them). I ended up washing and wearing them since they are my last purchase from nike.com.