Sunrun Reviews

If I had to sell the house, I would have to upgrade that electrical panel anyway, with a home inspection. And the roof was 33 years old, so I knew I had to replace that. You got to strip everything right down to the wood. Instead of getting a loan and doing all those other repairs, it was part of the deal with Sunrun. That is of one of my reasons to switch.

The first process is the electric company has to approve it before they can move forward. There are only so many on the same line that they could approve. It would take a while because there's a lot of stuff going on. Once that was approved, the permitting and everything went right along. The installation went well. There was a lot of people here. The roofing project had to happen first, cut the trees first, and the installation of the panels went well.

All the people who worked here were super nice. However, the electrician had an attitude at the end. He switched everything over and said, “Okay, I'm on here.” He had a long day. I understand, he was alone, which is fine, but I didn't have power on a certain area at my house. I have a transfer switch downstairs for a portable generator, and he said, "No, I'm out of here. All my stuff is working.” I called my electrician that night. He came in the morning, and there was one wire that he didn't connect. My electrician traced it, and didn't take long. It might have been $150, but I got reimbursed by Sunrun. That took a while, going back and forth with the office. The office is out of California. It took some chasing, but they eventually came through.

The only delay I had was when that was all said and done, they didn't switch over, after all the inspections. You got electrical inspections that have to happen, and permitting. I said, “When am I actually going on?” Sunrun called me and said, “Everything's up and running. How come it's not running?” I said, “I don't know. Talk to you guys.” It was just a matter of going out and flipping the switch. They said, “Can you go out there and look at the switch to shut it off? Tell me if it's on or off.” I went out there and said, “It's off.” He said, “Can you turn it on for us, please?” That was the only delay, which was a month. It started in August, and we finished in November.

The rep spent a bit of time explaining how the whole system works. He looked at my electric bill. I noticed the electric bill within the last few years have been going crazy, but it's not so much electricity we have been getting, it's all the fees that they keep adding on. But it worked out. And when he said that the rates were going up a certain percentage, and they did, prior to me signing off, they knew this stuff. They worked hard. They knew what they were talking about. It helped that my neighbor has been on that system for a few years, and he has added more solar panels on the back a year ago. But so far, it's working. I would recommend it.

Not everybody qualifies for the simple reason. My neighbor was thinking of doing it, but he has some trees that are in the way. They can measure the sunlight and see if it's worth investing. The trees are big pine trees, and they're not on his property. My other neighbors up there said, “Maybe we'll get solar.” I said, “It may be worth it. It may not be worth it.” It would benefit somebody who uses the average electricity versus an elderly person who is always conserving. So, it depends on the situation. At least investigate it and see if it's right for you.

Originally, I didn't like the idea of the way the solar panels look, but they were able to put it on the west side of our house. We're on a corner, so you don't really see them from the street. John did all the follow-ups, then step by step, a representative from Sunrun called and arranged for an installation date, and everything was on time. The installers did a great job and they even put the extra netting around the edges to prevent pigeons from going underneath. We got the panels at the end of January and for the first month or two, we had a regular bill. Then, from March, April, May, June, July, August, and September, our Nevada Energy bill was only about $19 because they just have the basic flat rate. Then we're leasing Sunrun, so the cost for us was $107 a month. Since it's one year now, it just went up a few dollars. It goes up 2% each year and now it's $112 a month.

Everything was coordinated well even when there were a couple of representatives and they contacted Nevada Energy because something had to be done first with the connection. So all the appointments and the arrangements were coordinated with Nevada Energy. It's just sort of carefree and we don't even have to worry about it. In fact, I was trying to think of who I could recommend it to, but so many of the people in our area rent. One neighbor who has our model house noticed the panels a couple of weeks ago, and she was thinking about it, so I gave the contact number of Nora, our Sunrun rep. If we recommend someone who eventually qualifies for it and gets it, that person and ourselves would get $500 for referral.

Other than that, John sends occasional texts and mentioning that if we have any questions, to let him know. He's always available to either come over or call. We haven't had any questions or problems, but we know that he's always available for us. So we're happy with it, and we figured, even though our house is almost 25 years old and we're getting older too, so we didn't want to buy the panels, renting it seems like a good idea. We also receive the monthly email which tells about what our bill is and it has information about how it works and so forth, so it's a constant communication each month with the bill.

A few times, I said, “I have no idea what you're doing.” Every time I threatened to cancel the contract, he would show up. He finally said, “I'm having difficulty finding someone that's going to do the roof at a price that I thought I could get done.” I said, “I have three leads for you.” He ended up using one of the leads I gave him. I tried to be proactive. They came in. As soon as the roof got done, the rep disappeared.

I started dealing with customer service. They're in California, and very nice folks, and one rep said, “Your sales rep is no longer representing our company.” She provided some contacts because the folks who were going to install the panels were out of Worcester, Massachusetts, which is 45 minutes east of us. That took a long time for it to happen, but we started the process in April when I signed my contract. The panels got turned on two Octobers ago, on October 22nd. That's what my bill is due on October 22nd. It has been wonderful.

I've run into different folks at Lowe's. Sunrun hangs out there. I've had some bad experiences. National Grid is the electric company I use. There's a litigation going on between Sunrun and National Grid. I have lots of credit, and we live on the second ridge of a mountain, so there are a lot of blackouts. I figured it would be a great opportunity for me to charge the batteries. Sunrun never told me that they have a problem and they can't do any business with customers with National Grid, but they could do with Eversource, which is the other electric company in town close by. One day, I ran into a nice guy who represents this area. I expressed my frustration. He said, “I need to explain to you what's going on. These folks that you see in Lowe's are new hires. They don't know a lot. We're just kind of trying and training them while we're going through a process."

I was content with that answer, but out of nowhere, I got a phone call because I had expressed to him that I was interested in batteries. They told me that they've worked out an arrangement where the battery would be a separate installation that could not be attached to the current installation that I have. This young lady called up and we're having a very nice conversation, and she said, “Would you be interested in an appointment?” I said, “Absolutely, I'd be interested in an appointment” because I had received offers from the National Grid to provide batteries. I said, “Now I have two choices. I'll figure out which one works best for my finances and we'll go from there.”

I asked for an appointment. I had to provide my Social Security. A credit run was run to me. I was talking to her. I got this text from Sunrun saying, ”You've been approved for installation of your batteries.” I said, “I'm waiting for an appointment. I don't know how she did it or manipulated it. Now all of a sudden, they run a credit check on me and I've been approved for it.” I asked her, “Did you do this?” She said, “Yes. The only way we're gonna come out is that if you provide us with a credit card.” I said, “For what? I haven't bought anything yet. I'm already with an agreement contract with Sunrun and I didn't have to go through any of this stuff. She hung up on me.

The service is awesome. I am saving a ton of money on my electric bill, because I hear all my neighbors. We're the lowest usage in electricity, because I generate all the electricity that we use and providing credit, because typically, there's about $115 monthly charge for delivery of electricity. My credit absolves that. The local team just sucks. They're inexperienced, belligerent, angry, and very aggressive without any knowledge. I've been in sales for 45 years. I sold marketing. You don't have to be aggressive. You're trying to sell savings to the customer. That’s the easiest sale in the world.

In January, my PNM bill was $13, and the highest it got in June through September 2025, when I was home, was around $13.05. In comparison, January last year was $35, and January 2023 was $54. Before I got Sunrun in November 2023, my electric bill was $123 in August or September, and in July 2023 was $135. So compared to those months, I am seeing lower PNM bills. So, I’m saving. But after doing an annual analysis comparing what I pay Sunrun plus PNM versus what I used to pay, I might be about even overall. I’m not necessarily saving money, but I'm doing my part to give us an alternative to electricity.

I considered adding a solar panel to get my solar energy production to exceed my usage, so I wouldn't have to pay PNM anything, but Sunrun said I’d have to go through a completely new contract with the state for the design. And that’s not worth it. But I knew about the green, yellow, and red zones, and my neighborhood was yellow, so I jumped in. The selling factor for me was that I didn’t put any money out. A friend of mine put out $10,000 to have solar panels put on. So, not having to put any money out, it was a yes for me.

Doing the analysis of how much usage your house uses is important to be sure you’re giving accurate numbers. I did my June, July, and August for the two years they took averages on, and it was not a realistic usage. People need to make sure they’re giving true historical usage before determining how many panels they need. I sent this guy to a friend’s house, and she was blown away when they did her analysis. She hadn’t realized how much electricity she was using. She has 33 panels on her flat roof, and I have eight. She had her mother on oxygen and air conditioning, so they were probably overusing it because of that, and she got a better result.

We're getting our battery pack installed on February 10th. We're gonna do it because when we don't have the solar panels working and it's not sunny out, we're using regular fuel and that's still costing us a lot of money, especially with the cold weather. Some months, we didn't pay at all. The other months were very good, and then we paid a lot of money for electricity and heat the last two months even though we have the Sunrun solar panel. The battery backup will eliminate that because it'll store the energy. We're not saving money as much as I thought, but that's only because of the way the house is set up. It's got a high ceiling. When the sun is out, it's very efficient.

When it's really cold out, we're saving a little bit, but not near as much if we get the battery packs. Our electric bill last month was 600 bucks. We also have Eversource, which is gas, and that was $300. Then, we have the Sunrun bill, which is 180. Normally, it's 150 bucks and the Eversource is $60. If we have the battery backup, the gas will be the same. If the battery packs hold up, it'll be zero on the National Grid side and then we'll just pay an average monthly fee of 130 for the batteries. If we ever lose power, it stores two days. Then, as it is sunny the next day, it recoups another two days. So, we don't ever run out of power. So, the battery packs is a pretty good idea. I wish they would have done that from the get-go. They came back and offered it later because the bills were high.

Overall, going with Sunrun was a great idea. It's absolutely worth it. They were really on top of their game. They keep in contact you. They answer the phone and they get back to you. You can always get ahold of somebody and find out answers. It's first class all the way. It's much better compared to National Grid and Eversource. Everything is very self-explanatory on the bill. The cost was just a little higher than I thought. I thought everything was free, but it's just free to get going and then you get a monthly bill. Maybe I misunderstood, but they made it sound like it was free and it really wasn't. The Sunrun app, which is a website is live and you can find out exactly what your house is doing. It's a good service. It doesn't really tell you what you would have paid if you didn't have it. You have to figure that out for yourself if you can do that.

Following morning I was woke up by Sunrun installing panels, and hadn't received email, called. Contract still in daughter's name and already signed in my daughter's name! I stopped workers. They leave until further notice. 3am my children wakes me up soaking wet, they did terrible job, my family had to stay in hotel for a week, they had to give me a complete new roof, after installation of solars, electric box connection, I had a power surge, caused fire, displaced from home again for 2 month and 2 weeks, charged for 3 months of service on house with no electricity!!! Wants my daughter to sign and transfer the contract in my name! How and why? She never signed it from start. The agent's signature is the same handwriting as my daughter's so called signature.

I have noticed of disconnection as I requested, yet they still billing me for service I'm not supposed to have and as for reporting it to corporate and reporting everyone involved, nothing happened positive! They send emails to my daughter through my information!!! Because they don't have any of her information, never seen or spoke with her!! HORRIBLE, FRAUDULENT, DECEIVING!!!! And bill never declined. Stayed the same if not higher!!! CROOKED!!!!