Sunrun

Sad to see them with a booth in Costco. I am tempted to stand there and warn anybody who shows any interest that SUNRUN is a terrible company who does not care about their customers. I know I will get a courtesy response to send them my name and address, but the bottom line is they will not do right by you. I have a system that had the inverter break twice. Both times, I found this out by checking my production and notifying Sunrun. One of the times it was out for 2 months!!! They will hide behind the agreement that says they will meet yearly production or refund you, but far be it from them to compensate you for months of NO PRODUCTION!!!

It is high quality. I've never had problems. Certainly recommend it. Served me very helpful. I had tried many brands until a friend recommended it. Already had a positive impact.

I am happy with the product and quality. I will continue to use more solar power products in my home and look forward it. I added a 4kw system to my house a year ago. This dropped my bill by around 88 dollars on average. I am planning to purchase an additional 3kw before the tax credits expire.

One thing I love in Sunrun is they are the largest dedicated residential solar company in the US. They help homeowners get solar energy that is perfect for their home and lifestyle. Their installers are very well experienced too. They are very expertise in designing and installing a solar system. And the most important factor I consider for choosing Sunrun is that I pay a very low, locked in rate for the power and saved 20% on my electric bill.

It's helpful to maintain your daily life easy. It's absolutely time-consuming. This company provides you complete help unless you are completely new there. By using their products, make life easier and save energy.

Sunrun was such a great investment for our family, and their installation was very professional. We can't believe how much we save each month in energy costs! We have never had any problems with our system. The experience has been better than we could've hoped for.

With this solar energy, it has been such a great blessing to my family and life! Knowing that I am making a difference by using the services and products this company provides really makes me overjoyed. Everyone should rush to sign up and take the first step. Thanks for being so wonderful!

11/13 - due to a error on Sunrun's website - I was given to believe that my AutoPay option was not working and I was 1 month overdue. I paid in full the amount of 393.24 on 11/13. This company then charged me a further withdrawal of 196.62 X 2 on 11/16. And now the current bill does not show the overpayment, instead it is showing an amount of 196.62 due for 12/15. Sent customer service 2 emails one on 11/16 and one on 11/20 - response from the company is "We are working on it." I called Customer service today and they said the matter was referred to their corporate office. I would not recommend this company to anyone any longer. This practice of not responding to requests for refund of overpayment, incorrect billing practices are fraudulent and I will be reporting.

I had the no money down lease solar installed (40 panels) on my barn in Jan. 2015. The system has stopped working 3 different times in the term of 10 months. I pay a fixed rate of $153.00 per month to Sunrun, however when the system is not working they expect me to pay the monthly rate regardless. I am actually paying more in electric having solar than when I just used PSEG. Now I get a bill from Sunrun for 153.00 and also an electric bill from PSEG ranging from 150.00 to the one I just got for 376.00 in one single month. This company fails to tell you that during the night hours you go back on your electric company's grid. I am so upset that it keeps breaking down and I am not saving anything. Calling them is nothing but a runaround and put on hold. Really wish I never went solar!!!

I signed the 20 year lease contract with SunRun to install the REC solar panel (about 20 panels). Went through whole process, estimate, design, price. Deposited the $500 (non refundable). After that they simply stopped calling. I called couple of time to my sales rep (TJ ), no call return. Then I was able to contact one of other local design engineer (Sacramento). First she told me that, "We can't proceed with the contract, as the date roofer gave us won't work, we won't be able to get the permit out that quick."

I was referred to this company by my neighbor - and since had the solar service installed in my home in CA. During the process I was assured by the salesperson a Lance ** that I would also receive a check same as my neighbor for buying this system. I waited for a few months and then called in to ask why I had not received a check. I was put on hold for a long time and then told that the "check is in the mail" and should get to me in 4 to 6 weeks. (Hmmm.) Now I called again and am told that there was no such offer made. Very dishonest and deceitful company this Sunrun.

Sunrun has failed to repair the system installed on my house in compliance with their contract. Multiple contacts with customer service with no results. Very poor company to deal with and their service after the sale is extremely poor. I would not deal with them again.

I bought a ground-mounted solar array from REC Solar in late 2008 that was up & running in January, '09. I was part of a generous rebate & tax credit program that made me think I'd made a great long term profitable clean energy investment. The array was placed on my lot and angled skyward to due south designed for maximum performance at my request. All permitting rules were followed and the system has generated electricity reliably now for over 6.5 years.

Have had solar panels on our home roof for several months. Phone calls to Sunrun and NV Power, no return calls. We need to have solar meter installed. Not sure what else we can do.

We installed solar using Sunrun for our lease. They guaranteed repairs for the life of the unit. Our first repair was due to water entering our combiner box on the roof. They tried to simply drill a hole to let the water run out, had to involve state agency to get proper repair work done. Our present repair comes from fuses having blown 3 times in a year. The repairman was told by Sunrun tech. to replace fuse with larger size fuse (we refused that option). They then authorized the repairman to wire around our fuses to keep them from blowing and shutting down our unit. We let the guy do his job, then turned off the breakers and informed Sunrun we would need a complete report of work done to allow a independent contractor to check the safety of wiring around the fuses. That was 3 weeks ago, still no report of any kind. I refuse to turn the unit back on till we have the report and verification of the unit being safe.

Snow accumulated on the solar panels. 4 feet had collected. In February all 4 feet from the whole roof slide off the solar panels and did $18000 worth of damage to my deck. I called Sunrun and they told me any damage from snow falling is my problem. I have $1000 deductible on my homeowners policy so there goes my savings for the year while Sunrun will continue to reap profits of the power generated from their system on my roof. They have no type of heater available to avoid this and why would they? It’s not their problem it’s mine. Make sure you check out who pays for avalanche damage before you sign any contract. They claim they told me about the risk during the lopsided sales pitch. If they had, I would not have become a customer and taken on that risk. BUYER BEWARE. They are only out to use you...

I'm glad that I did the switch to solar and Sunrun team made it easy and possible in such a professional manner. Thank you Sunrun team and keep up with the good work!

In June 2013 I was approached to sign up for a "no money down" solar system. After roof diagnostics who is the sub for Sunrun qualified my house for a 6000 watt system the trouble began almost immediately. My electric bill was too low for the original system so I needed a smaller system and $500 down payment. They measured my roof about a week later and told me the installation would be in October. About two months later I received a call from roof diagnostics who informed me that the rebates from LIPA (power company) ran out. The rebates partially funded the installation so I would probably wind up laying out another $2000. Someone would call me. Well someone did call at the beginning of October and now I was told that I did not qualify for the system I signed up for because there were trees on a neighboring property that blocked my roof for three months out of the year. They could put in a still smaller system but not the original system.