Sunrun

The Sunrun guy explained everything in detail then six months later, I called back and signed up with them. The installation was done in a short period and the installers did a great job. I needed more panels but the city government told me I could have only eight. But otherwise, everything's perfect.

I was told by the sales rep I was supposed to get something, but he quit. I talked to another sales rep but he never called me back. The person on my job who referred me received his referral fee, but I never received anything. I was having problems with getting the system hooked up, but Sunrun eventually took care of it. The person that was doing the calls to set up the appointment was very rude to me. She was telling me when they'd be at my house. I told her, "I don't just let anyone in my house when I'm not there 'cause you hold the sole responsibility, and you may want to ask me what works for me and not tell me when someone's gonna be there."

Enrolling with Sunrun was an easy process. It didn't take long at all. The rep helped me out. However, the installation took longer than expected. It took four months. When they installed it, they had to come back again to reinstall it because they didn't put the wires in the right spot. Also, I have the Sunrun app but I don't understand what I'm saving.

Have tried to get SunRun to move 2 panels since the day they were installed almost 2 years ago. Today I finally was able to talk to a supervisor and was told that they won't move the panels. It has taken a number of conversations, most of which have been face to face to get to this point, only to be told that nothing can be done until the lease runs out.

Sunrun fulfilled what they promised me. The first part of the enrolment was really good. I had a salesperson that came out, gave me the whole illustration, told me all the bells and whistles, and he explained everything great. He was very informative. He made me feel real comfortable. He answered all my questions. Initially, we were told that we were gonna get our solar done by a certain date, which we did. They did it a week prior, which was great. I had a great experience with that, but it took close to three months before they fired it up. During those three months, I had to incur my regular electric bill. On top of that, I was paying Sunrun a monthly fee of 278 every month. They didn't tell me that I was gonna have to be paying double on everything. So, I wasn't expecting that. That was a hardship on me.

My electricity bill was starting to go a little too high so I decided to do something about it. I enrolled with Sunrun and the process was smooth. They did everything in one day. The county came to inspect and everything was good. I see now that my electricity bill is lower. I decided to start doing the heaters instead of using the gas. Gas is going up. Sunrun was a good service and they did great. I called customer service and the person who helped me with the contract was very good. He showed me how to do the app on my phone. I now have everything on my phone to look at. I had a good experience with Sunrun.

The Sunrun representative I worked with was very responsive. They were very attentive to getting my job signed off. They got the stuff installed. They had it inspected. There were some issues on it with the DOB billing department. But they came back and addressed the issue. However, I had to put an electric outlet for my car as part of my construction. It eats up some of the power that I'm getting from the solar panels. What they did was they took the past usage and said, “Okay. Here is what we can give you.”

We set up an appointment and the Sunrun rep came over to the house. It was very pleasant. However, somebody came and went on the roof and didn't even tell anybody they were there. My daughter-in-law just said people were walking on the roof. We didn't go crazy about it. But it would have been nice if they said something to somebody. They also sent me the directions on how to turn the system on. I'm 72 years old. I would have liked it better had they come over and shown me what to do or just told me what not to do.

Enrolling was very easy. The reps are very polite. They say sorry a million times. Then they tell you they're gonna give you a case manager. Nobody gets back to you and every time you call, you get another case manager. It takes a couple of calls and you get there. Other than that, I love having gone solar. It has been a good decision for me.

I was sold a system that promised to offset my utility bills by 100%. My utility bills are now HIGHER than they were before getting solar, they cannot tell me why or find a fix for it and I am on the hook for a 18,000$ contract for which I am getting zero benefit.

I had solar panels installed years ago on a partial house. They couldn't use the back of the house at that time because of the way the solar panels were made. The system doesn't do the job. I called Sunrun up and they came out. They did a full survey again and they said they can put panels on the back of my house. I asked why couldn't they do that 10 years ago and they explained. The guys that came up that did the install were a great group. I was one of the lucky ones that got to have a good group of guys that work well with each other. They knew what they were doing. The installation plan was not correct so it took them a couple of hours to get that squared away. Once they got the plan in place, they went up in a day and a half.

UPDATED: I paid $800 towards my balance within the last 30 days. Sunrun will not apply payments to past due invoices. I'm not even 30 days late on February's payment. I think really owe around $250 perhaps. Well, they deactivated my account yesterday. What a nightmare. Solar City put me on a payment plan to catch up! I had Covid twice and couldnt work. Sunrun cant help with this? I guess not.

We're having a horrible experience with Sunrun. We kinda regret getting solar panels. We had a big issue where the first original order was not producing enough. We had three different visits to come and check the equipment. We don't know anything about solar panels. We downloaded the app on our phone, but nobody really taught us how to read it. We didn't do enough homework on it ourselves.

I had many ups and down with Sunrun. Some of the stuff didn't go as planned. But otherwise, the experience was good. Since having the system, my bill went down a little.

I was at Home Depot buying some things and ran into the Sunrun guys at their display and started talking to them, and set up an appointment. The process was pretty easy. They always called me before I called them. They were telling me that the people were coming or the people were delayed. They were great. I'm very happy. My bill is much lower.

I had a system with Sunrun before. I did them again and they took care of all the paperwork. They took care of all the permits and the installation was pretty neat. It was almost a no-brainer. At this time, I'm still figuring out the Tesla powerwall and how to make use of the system more efficiently. I want to try to get a technician to walk me through other options and things that I can do with my system. I just haven't had time to call the technician or the customer service. Overall my experience is good.

The reps were really good except they needed to find a ground or something inside my garage before they moved and they should have done that way before. It took a long time to get things going. Then, what was weird was they installed it and then they asked me to pay for it. I think they got confused. But it all went on okay. I'm glad I went solar because the gas rates went up. Going solar is helping out in that respect and the monthly bill has been lower.

I spoke with a nice young man and he told me the options that I had. Then, the guys were out here for the installation. Going solar has been okay so far.

Our panel doesn't work very well and based on my app, they don't create enough power. I talked to the customer service and they made an appointment for me on the 31st this month. There will be somebody coming here to check on our panel. Also, they already started to charge me in the past three months and I need to talk to them about it.

The process with Sunrun took a long time. They couldn't connect the system with ComEd and my HOA went through it before they activated my system. There were a lot of moving pieces and looking back, it was expected that it took that long, it just felt like it took longer than it should have. Other than that, my experience with Sunrun was great. The guys who came in went up top to the roof and installed the panels. Everything was seamless and went exactly according to plan. They cleaned up after themselves and they were pretty much done within a few hours which was the amount of time they wanted it to take.

I have seven houses now with Sunrun. The rep I dealt with made such an impression that I decided to go ahead and get panels put on all the houses. Then they did the inspection. They found something that needed to be fixed. They told me it got fixed, and they got with SDGE and got all the permits done, got through the city, got everything done and next thing I knew, I was up and running. Since having Sunrun, there's a big difference. I've also never faced any problems with them till now.

The installation of our Sunrun was easy. They went to check the roof to see if it was in good condition. Then they made the time and went to the city to get the permit. It was fast, too. They took one day to install it.

Enrolling with Sunrun was very good. I have the solar panels installed and it has been smooth sailing so far. If I had any questions, I would reach out to the rep, and he would explain to me, and that would be resolved. I am very much satisfied because I haven't been getting an extra charge from Con Edison apart from the service fee I was told they would charge. It seems as if my panels are producing enough or more than enough sometimes.

The process was smooth. I did it in the summer so there was a high demand and it took a couple of weeks extra. The awning's been going good.

Albuquerque, New Mexico. $26,000 regret. AVOID. My system was installed on April 25, 2022. The installers did their work and left. No discussion. I was working in the home the entire time. I went out and noticed there were two issues.

I was contacted by SunRun but then they won’t even talk to me. What gives? I have a system that received a final inspection subject to one simple thing months ago, and SunRun won’t finish it. Then I was contacted by Kimberly ** at Sunrun’s Escalation & Prevention team. She did an end run around me and contacted my wife instead. And she won’t answer my emails nor my phone calls. Now I’m back to square one. She said, if I need immediate assistance contact my manager Keirsten **, but there’s no contact info (phone, email) or their director, Kelly **, again, no contact information. What are we to do? Be very careful before you sign any agreement with this company.

I recently purchased a home with a Sunrun Solar Lease which was transferred to me. I am in the process of some dry rot repair to my eaves and will have new gutters installed. When my roofing contractor was inspecting my roof they discovered that an incorrect conduit box cover was used and the flashing installation is improper. This allowed water intrusion under my roof tiles causing significant dry rot damage and a very costly repair bill.

The return on investment wasn't anywhere near what we thought it would be. Sunrun was very interested in moving forward, which suggested to me that there was probably more benefit for them than was laid out to me. The front of our houses is like full day sun. But I know that our roofline has some weirdness. It's not a straight roofline. So it may not be ideal. But this was one of those things where they collect the energy, then they use and sell the energy, and then they give us a discount on the energy that we're using. But that was not what I was looking for. I was looking for an arrangement where I get to use the energy I recoup, and then I sell back whatever I don't use at a significantly discounted price. I wasn't looking for something where I was going to save six cents a kilowatt.

This company should not be in business. They did a great job selling us the product, however once installed, the panels were not working correctly. Their customer service has been despicable. We called them numerous times to come and look at the panels. Finally, they came 3 different times. The first 2 times, the technicians were completely clueless and could not conclude the issue. During their third visit, they determined their converter was fried.

When I submitted to get a quote from Sunrun, a consultant instantly called me and set up a meeting. Her name is SHALIMAR **, the solar consultant from sunrun. She did explain a lot of things and when I asked her what's the difference if I get it from Costco or from them online, she said there are just different "credits" that they offer and she can definitely offer me some $$$ credit afterwards. All these conversation was recorded I believe. Here comes 3 months later, all the installation and all are in place, I kept on following up on her, text and email -- nothing, and she does not response anymore. Be aware of this lady, she's so talkative and all to get you but when they get you, they disappear into thin air.