Sunrun Reviews

When I bought my house, it already had the solar panels. So, I decided to keep it. The lady that I bought the house from disconnected it. I went through the process to get the Sunrun on my name. It was approved, and I got them. I had an issue once. It wasn't connected because it needs Wi-Fi. I finally reached out to them. And they came over and fixed it. Now, I can see the production, and I can see how much I gotta pay every month. It's working. But I'm still paying 260 on electric plus solar panels. I don't see much benefit. I'm hoping that by the time it's paid off, maybe I can get a lower bill. 'Cause right now I'm paying 110; some are at 70. It's a different amount every month.

It's been a while since I've wanted to get solar panels to see if we could save a little bit on our electric bill. Also, I was introduced to Sunrun through one of the shops that I went to visit, which is Lowe's. There was a representative, and they asked me if I wanted to do a trial, and I said yes. I've been pretty happy with it ever since I got it. Aside from the power bill going down, everything seems to be running smoothly.

To start off we signed up for solar due to the very high cost of electricity from Ameren Illinois. Our bill was also unpredictable. Tron was quick on installation but left a small mess of wires and other scrap I had to clean up. I was surprised by the length of time it took to get the installation approved by Ameren and to getting it turned on. (3-4 months). Still waiting to see how our bill is actually affected. The battery back up is wonderful! We’ve had a couple of outages in our area and the battery kicks in automatically and keeps everything running. It’s like having a whole home generator.

I was looking at quite a few different solar companies, but my neighbor's son got Sunrun and he was very pleased with it. So, I ended up going with Sunrun. I'm an electronics technician, so I've been interested in solar for quite a few years. I couldn't put it on my other house because of the roof structure, but with my new house, I could. The dealer that came out here and we discussed it together. He was very knowledgeable, and he commented on how much I knew about the solar because being an electronics technician, I know quite a bit about what's going on with it. But other than that, the people who came out here, worked on the property, and did all the work on the property were very polite. They also cleaned up after everything and I have no complaints.

I've been using Sunrun for more than a year now. I went with them because they were offering good solar panels and good batteries. Enrolling with them was good. My bills have gone down since going solar with Sunrun. Communicating with them has been okay as well. I got a 25-year lease. If I was paying a certain amount with PG&E, my bill in the end is gonna be lower. So, it kind of pays itself off over time. But it is less than what you would pay with PG&E.

I've had Sunrun for three years now. I have no complaints about Sunrun. They seem to be a pretty good organization. Certainly, when we had a problem, they were on top of it. In fact, they let us know we had a problem before we knew we had one. I can't ask for anything much better than that. Our experience with them has been pretty seamless. The only hang-up was that it took a little time for PG&E to be ready for the switch, but once the switch happened, it was utterly seamless. We didn't know from one day to the next that we'd gone from regular to solar. The installers did their job, and it was no bother to us inside the house at all. I would highly recommend Sunrun as a good company to work with.

Sunrun kept coming and knocking at the door. I kept saying I didn't want to get involved in it until finally, my husband and I talked to them. With the way that Massachusetts rates are going up on everything, we decided we'd try Sunrun. They did the installation over a year ago, and it was okay. My husband is on oxygen, and they brought a generator so that he could still have his oxygen because we were going to have to cut some of the power in the house. That was very nice of them.

I have Sunrun solar. It works really as good as they said it would. HOWEVER, they told me my roof was fine, 2 years later I have 9 leaks. So I had to put on a roof and they will not pay for any of it. I showed pictures, in the attic and on the roof after removal of old shingles... They claimed that them paying to remove and replace the solar panels was their payment... I don't know about you, but, if I needed a new roof they would have paid for that 2 years ago so why not now. Be aware of anything the salesmen and workers say, you get rocked in the end. I am not happy at all with sunrun's way of taking care of their customers when they need them the most... I'm sorry does not work for me.

Overall the initial process of getting the paperwork done was fairly efficient. However, after the PPO completion I encountered an issue regarding the initial selection of my Sunrun - Tesla Flex program. This cause significant delay in my enrollment in the necessary program to switch over. Additionally, when the installation occurred, apparently my installers forgot to update the battery which resulted in a significant delay and actually storing electricity to my battery. While I do not fault any particular person, it resulted in a significant delay of me receiving services. Customer service, when called, seemed to have difficulty in resolving the issue with regard to me enrollment in the designated program. I was able to resolve this once I contacted Tesla directly.

I was in one of the Lowe's department stores one day, and I saw SunRun’s kiosk. I was always interested in solar, so I just asked a couple of questions, and they set me up with an appointment. A rep came out, and we went over the details, and I was pretty much sold at that point. I was interested in definitely saving money on my energy bill. They came out to let me know exactly how many panels and things like that I would need. And then they came out and evaluated the property at that point. Then we had another appointment for the actual install. Then there was another appointment for when they actually turned the system on to go live. The actual install that day took six hours. They told me beforehand, approximately, what to expect. And it went right about what I expected. The electrical bill wasn't what I expected, but it's a lot better than where it was before.

Everything went well in the process of switching to Sunrun. They also put battery storage in. It definitely helps given the hot days we've had, and at night, ‘cause we had to run the AC. So, it's definitely a benefit. The installation was very smooth. The only hiccup we had was getting the final sign-off between them and the city. I don't believe that was Sunrun's issue. That was more the city being slow and difficult. But other than that, everything else went along just fine. They were very informative and attentive. They responded really quickly when it came to any of our questions or concerns. They were very knowledgeable and very professional all the way around.

Back in 2012, a Sunrun representative came by my house and spoke to me about going solar. I'm on a lease program with Sunrun, so I have the expense of paying for the lease. But as far as my electrical bill from PG&E, it has gone down substantially. My Sunrun system has progressed in three stages. I started out first with 24 panels, then on the second installation, another 13 were added. Then on my third installation, I had eight panels added along with the Tesla battery pack. When the power failed in our area, the battery kicked in and I've had power when my neighbors had been shut down. It kicks right in and I hardly know that the power was off, except if I go out and see the street lights off, and my neighbors don't have any power.

A Sunrun salesman came walking around our block, and he came to the house. I invited him in, and he explained everything. I like the price reduction in electricity. These past days that were 90 degrees, when I got my electric bill, it was only $6.75. I'm very satisfied with my decision to go solar with Sunrun. I had a slight problem one time, and they came the next day and fixed it. It was an adjustment to the boxes that I have installed on the side of the house. The only problem I have is I don’t receive my monthly bill on time. I've called them a couple of times, and they want me to go electronic, but I don't want to go electronic. They're charging me extra to send me a paper bill, which I don't mind. Just send it. That's the only problem. Otherwise, they're doing great.

What sold Sunrun for me was the fact it was on a battery, and I could get to store energy, and I can also sell it back to ComEd and so that I get credit. I don't get money for it, but at least I get credit for having that. Everything was okay in the installation. The big hitch was not with Sunrun. The big hitch was with our homeowner’s association, strangely enough. They had to approve the whole thing, and it took a long time.

Lots of words and promises to resolve my battery discharge to the grid leaving me to purchase higher cost power from that same grid! Sunrun CalReady program (which I did not sign up for) was the beginning of this loss of control managing my (I own) battery reserve and timing of discharge. AI assistant and live staff all giving different responses. No satisfactory solutions.

We were looking at possibly going solar, and it just so happened that Sunrun's reps were in the neighborhood. Also, my parents and my brother both have solar and told me about it. The installation was quick and they were very neat. I have a little bit of an issue with the nails they left behind in my gutters when they stripped the old roof off, but I don't blame Sunrun. I'm sure they're all independent contractors. But even the guys that were there were fantastic. They did a good job of picking up all the nails using magnets and things from the yard, but the stuff that went into the gutters looked like they were pretty much ignored because I could pull out handful after handful of nails. They also clogged up one of my gutters and that was how I found out the issue.

I always wanted to install PV panels and when I researched the internet, I found Sunrun. The person who visited my home, Anthony, was really good. I trusted him. My experience with Sunrun was brilliant. Everything was done professionally, smoothly and there were no problems. The system runs very well too. I only got solar panels and later on, I may get the batteries, but at this point, it’s fine.

I am very happy with all the employees who came to my house to do the the job. Thank you for the great job that you did. Myriam

Sunrun's salespeople were confident and knowledgeable. They anticipated questions and were emphatic. The installers were phenomenal and provided true white glove service. Overall, Sunrun's reps were professional, courteous, and on time. They did what they needed to do and they finished under the time necessary to do it. Also, the transition from traditional to solar energy was flawless and it's nice knowing I have the same exact bill every month.

⭐ **1-Star Review – Very Disappointed with Sunrun**. I have been a Sunrun customer for the past 3–4 years, and unfortunately, my experience has been very disappointing. When I signed up, the sales representative made several promises that did not match my actual experience. I was told that my electric bill would be reduced to around **$30–$35 per month**. However, my bill never consistently went down as promised. Instead, I have continued to receive significant electric bills on top of my Sunrun payments. I was also told that I would receive approximately **$11,000 back from the IRS as a tax refund/credit** and that, after using that money toward the loan, my monthly payment would be around **$128**. That did not happen. I never received the promised $11,000 from the IRS, and my monthly solar loan payment has remained around **$190+**.

We went with SunRun’s battery and got solar panels. We’ve experienced many outages because of the storms. We're in Hawaii, so it’s been kicking in quite a bit. Then every time before a storm, it goes into that storm mode, and it charges up to 100%. So, we've been very fortunate. It was a very thorough presentation that they made, very well done, no pushing, just came up with all the alternatives and then just left the decision up to us. We're on net metering, and we have an initial 39 panels. So, it’s been pretty good. It helped us to keep it under just the lowest level of payment.

The biggest mistake I ever made. They sell you the solar system and install it, but they’re not responsible for it afterward. If anything goes wrong, they just tell you to deal with the manufacturer. Then they want to charge $757.75 just to send a technician to inspect and fix it. They’re basically just a third party—they’re not much help when your solar system goes down. It feels like buying a car with a warranty but still having to pay the dealership to diagnose or repair it even though it’s covered.

Great services. I've used Sunrun for about 6 months and I would highly recommend them to anyone. Thanks.

My friends had Sunrun and it worked. I wanted to lower my electric bill and when I enrolled, they did a good job with me. That's what it comes down to. They did what they said they were going to do and the app is great.

I came across Sunrun through one of the representatives at Lowe's. I went with them and everything went well with the sales and installation. Now I'm seeing a little bit of difference on my electrical bill. I'm glad I got Sunrun.

I had thousand-dollar PG&E bills and switching to solar was easy. Sunrun did great job. They had to go over the paperwork and make sure I understood. That was a lengthy process, but it was worth it. The following day, the crew was here and hooked it all up. Everything was perfect. I had the installation done in two days. It was excellent and so are the people that we dealt with from Sunrun. We haven't even had the system a year yet, but so far, so good. As much as we've lost our power in where we live, we have never had to go without. So, I'm grateful for that.

Duff came to my door and spoke about Sunrun. In Rio Vista, California, our stuff goes out constantly. So, the service is a backup for me. Everything worked smoothly in the process of them going through which generators to get. I got six panels and the two Tesla generators. The workers were very good and very thorough. They explained many things to me that I might have forgotten already. But for the most part, it was very easy. I am in an HOA, so I had to have it approved first.

Sunrun customer service is vey good over phone. In fixing the issues with solar system, too much delay in attending the issues. For a non working solar system it took 8 days for the tech to show up. After he attended the system next day system faulty again. Next appointment is on 9/23/26 after 14 days. In effect I do not have any service on these days. I made at least 6 phone calls, no restoration of service, I am so unhappy about this service. If this the way they do service I don't recommend any one for Sunrun solar system.

There was a project on Kekaha going around that Sunrun was doing, and then a few months later, a representative came and talked to me about it, so I jumped on. I had the first eight panels installed a year later. Then I upgraded to the battery system. So, right now, I have 16 panels and two Tesla batteries, and it worked fine in the hurricane. I had power. So, it charged up. It had enough sun to charge them up so that I could last at least three-fourths of the first couple nights. Then the weather cleared up, so there was good sun during the day. I could last all night the last few nights. So, it really worked. It really saved me.

I’ve had a great experience with Sunrun so far. Everyone I’ve worked with has been very helpful, professional, and supportive throughout the process. They took the time to answer my questions, explain everything clearly, and make sure I felt comfortable with the process. I really appreciate the communication and customer service I’ve received. It’s been a positive experience overall, and I’m happy with my decision to go with Sunrun. I would definitely recommend Sunrun to anyone considering making the switch to solar!

I really love Sunrun's service. I started years and years ago when I didn't have to pay a contract fee. Any time I’ve needed service, they were on the spot. They send me what I'm producing every month as well. However, all of a sudden, my PNM bills have gone up tremendously. I didn't have PNM bills before with Sunrun. I just paid Sunrun and I also paid a limited amount at PNM. I got to check what happened.

Fast Installation & Services. Easy to understand leasing contract.

The ability to combine solar with the battery backup is great and that caught my interest in Sunrun’s service. We looked at several companies and they were prominent in our area specifically. With all the turmoil in the industry, they seemed to be a good way to go. They seem to be more legitimate than some of the other companies we talked to. Getting connected with Sunrun was easy, and we ended up dealing with a couple of people, and the process went smoothly. We've noticed a dramatic difference with our SDG&E utility bill but Sunrun itself, as a company, is still there. They still communicate.

My experience with Sunrun was excellent. I got everything I needed when I talked to them. When I got my first electric bill in Arizona, it was over $400, and that was too much. I got the solar energy system, and that's cut it down to usually around 200. I am happy with Sunrun.

Since the beginning with Sunrun. He has been nothing but headache. Right now I have been on hold for over 3 hours. And not answer. The employees don’t know what they are talking about. From the door salesman to the people in the office. I have not save any money on my electric bill. I wish I never sign up with them. I hope any person that read this. Run and don’t sign up. They customer service is so bad. You can never talk to anybody at the company.

My whole experience with Sunrun has been great. The guy who gave me the opportunity to go with Sunrun, Ron, came to my house and he was very honest and answered all my questions. He's a great guy and he deserves the recognition 'cause he's reached out even after to make sure everything is going great. I got solar panels and I wish I would have gotten the batteries, too.

I'm beyond frustrated with Sunrun. Years of equipment issues, poor customer service, ridiculous response times, and now I'm forced to pay for equipment that doesn't function. First, some background. Years ago when we were first working with our salesperson to plan our system, we asked for two estimates in writing - one for the system with battery included, one with no battery. Adding the battery increased our cost by $41 per month. Over the life of the contract, that's nearly $10,000. But our salesperson assured us it would pay for itself -- not only would we have the ability to run some of the house in the event of a power outage, but we'd also be able to store power and sell back to the utility at peak hours which would increase our utility credits and reduce any annual true-up charges. This seemed logical, so we accepted the proposal with battery included.

The customer service is a huge problem, they are unable to offer solutions and keep giving the same answer over and over with the same results. There is no way to actually talk to another human being outside customer service.

Just wanna put this out here with all the electric crap all over the Internet and you’re thinking about getting solar. I’ve been fighting with First Vivint now Let me tell you about my experience with SunRun Solar. When we installed SunRun SolarSunrun, we had just purchased the house, so we did not have our own historical electric bills. I asked SunRun SolarSunrun to obtain or use the previous owner’s electric bills so the system could be sized using actual usage. They refused and told me that estimating our future usage was the best way to design the system. Apparently, guessing was considered accurate enough for a solar system costing around $50,000.

Sunrun was the first one to contact us. It has been a consideration for decades because initially, when they were trying to find ways to harness the sun's energy, what they used to do was have tanks of water and a big cabinet. They would open that up, and it would allow it to take in sun and heat the water was the initial way. You could close that up, and then use that overnight or if you didn't have any sun or heating that day. It could be used that way. So, they just kept on progressing and progressing.

The process with Sunrun was long. It took five or six months. I did it at Easter and I got it in September. I'm in the process of getting a battery and that's also taking a long time. I started the battery process in February and I'm still in the process. I may get it in a month or two. Everything seems to be slow. But everything was great with the installation. The installers said they were coming at 8:00. The panels were delivered at 7:30, the install guys came at 8:00. They were done at noontime and they were out the door. I would tell others to go with Sunrun. I've got three neighbors that have them too and they've had no issues either.

The enrollment process with Sunrun was very smooth and the rep was very informative. I had a lot of questions at first and he always took the time to take my calls to make sure I understood and was comfortable with the process. He helped me with getting the permits from the village and all the different steps because there is so much that has to be done in preparation for this. It isn't just slapping it up on your roof. He was great.

When I bought my house, it had solar panels on it but the company that was servicing them went bankrupt. This was a brand-new house, and so I wasn't sure what to do. I had several people contact me, but two gentlemen from Sunrun came to the house and explained everything to me. I'm not buying the panels. It's like I'm leasing them. They pay for the panels. They pay for the batteries. They pay to hook everything up. They told me upfront what my monthly bill would be. So, I just have it automatically deducted every month, and it's a steady bill. Then every now and then, I get a bill from Edison if I used more power than the panels charged. The gentlemen were very upfront. I had called them several times with questions, and they were always available to answer my questions.

I saw an ad for Sunrun and made the phone call. The rep came out, went over everything, including my past electric bills for a whole year, and we discussed the term. He came up with a number, and I agreed. Right now, it's a very good number. This was 14 years ago. I was a little disappointed with the installation in the beginning because they didn't put up an animal guard. About the second year in, we had a problem where a squirrel got in and was electrocuted, which knocked our service out. We had to have a couple of panels replaced, and then they finally put the guard on. Since the installation, I haven't paid an electricity bill except maybe twice when we had hot summers. I don't have these high electric bills that everybody else has been getting. I would recommend Sunrun. It's worthwhile and saves money in the long run.

So far, Sunrun has been okay. I like it a lot. Installation was good. Going solar with Sunrun has taken my light bill down, so that's a very good thing. I would rate them a 5. I have recommended them.

I'm satisfied with Sunrun. Faith, one of the sales representatives was around the area, and she came over and knocked on my door. We started talking about how much I paid on my electric bill. She said that if I added a couple of panels and batteries from Sunrun, I would pay less. My Edison bill hasn't gone up that much. I have the batteries. However lately, it seemed like my panels are not producing like they used to. They're not completely charging my batteries for like say overnight. Apparently, because the lady that I talked to yesterday says that I'm on a program where they'll take out and all, and they'll give me credit for it. Other than that, I don't pay as much as I do with my electricity. Communicating with Sunrun is good and easy because I got the app. If I have any questions, I'll go to the support team. If I want to talk to somebody, right away, I get to talk to somebody about whatever questions I got. I like it.

I tell people who come to my house about Sunrun. They're good and professional. They installed 27 panels. I was guided by their recommendation. So far, it's good. They told me if I register for automatic payment, I will get a 5% discount. But I never got it since I registered and I don't know why. The last person that spoke to me about increasing my panel told me about it. She apologized and told me they would give me the accumulated credit. But it never happened. That made me not to go further to increase my panel. Other than that, it was easy to communicate with Sunrun. I shoot them an email and they respond. I can always assess how my panel is working from my phone, especially since generating normal. I wasn't sure whether I needed more panels or not since it keeps telling me it generates normal. So, I left it at that.

We’ve had other reps contact us about the Tesla Batteries. When we found out a family member received their batteries from Isaac, we had to make contact him. The way he had presented and explained the program worked, it made sense. And we glad we did it.

I am extremely disappointed and dissatisfied with my experience with Sunrun. When we originally spoke with a Sunrun representative, my husband was told that although NV Energy rates would increase with inflation, our Sunrun payment would remain around $100 per month and that the solar system would generate enough energy to significantly reduce our NV Energy bill. That has absolutely **not** been our experience. We continue to pay approximately $100 per month to Sunrun, yet we are still receiving extremely high bills from NV Energy. One month, we paid **more than $375 to NV Energy in addition to the $100 Sunrun payment**. At that point, it is difficult to understand the financial benefit of having solar panels at all.

We signed with Sunrun less than a year ago and several conditions detailed by the salesperson were not true. The biggest is that we were told that the system would produce enough electricity to more than offset our energy use and the savings would be cumulative with our electricity provider, Eversource. This is not close to true, as we now have to pay two bills, which we were assured we would not have to do. We feel we are the victim of "bait and switch", which I believe is illegal.

Sunrun customer service is poor at best. Their service department schedules any type of maintenance weeks out while your system generates no electricity. We have had the system down for months. The months we usually generate the most. Summertime. A tech came out week ago for 5 minutes. Text me that he had left and the system was working only to find out a week later it stopped again. Now I have an appointment a month later. Do not go with Sun Run.

We experienced a power outage on Sunday and our battery backup system failed to engage. I was told by the representative that Sunrun has no technician on weekend to assist. Instead I had to sign a $700 estimate for a service call and wait until the business week for someone to call and schedule an appointment. Sunrun service after the sale is very poor. Apparently they feel nothing can possibly go wrong on weekends so they don't start for it. My interpretation is that they are to cheap to spend the money to properly staff for weekend service.

My experience involving Mr. ** left me with serious concerns about his judgment, personal boundaries, and integrity. Based on my direct experience, Mr. ** knowingly communicated with an individual who was married and was aware of the marriage and family circumstances involved. Despite that knowledge, the communication continued in a manner that I considered completely inappropriate and disrespectful to the boundaries of that marriage.

Sunrun knocked on my door and sold me a system that I was specifically told included a battery backup that would not only provide backup power during an outage, but would also help reduce my electricity costs by using the battery to help power my home at night and during periods when solar production is low\. I was also told the grid could utilize the battery and that I would receive credits for participating\.

Horrible. Sent an engineer to look at my layout. This guy shut off my AC in 110-degree weather. Did something to my panel switches so now my disposal and dishwasher are not working. I have now had to spend over $400 to my home warranty co to fix. Stay away from this place.

Great team to work with. Forbes was very knowledgeable and pleasant. Gina ** was also very helpful. We have a new roof and solar panels now!! Thank you!

Sunrun Solar Scammers. Many customers were misled by promises of savings that weren’t realistic and faced confusing 20-25 year contracts with hidden fees and escalating monthly rates. That increase every month rate does not stay the same as promise. Sunrun’s leases and PPAs were not clearly explained, leaving families with unexpected annual bill increases of 2.9% to 3.9%, causing financial stress and frustration.

I had seen Sunrun’s trucks and crews around town putting solar panels on other houses. Then, they did neighborhood canvassing and one of their team members stopped and rang the doorbell. I started talking to them and decided to go with them. The reps were very nice and young. They seemed to know their product and the regulations for our town or our state as well as the procedure and how it's going to go when you finally sign up. They were professional and knowledgeable. The installation went smoothly. It was done in a couple of hours. It was exactly as I would have wanted it.

We had been a satisfied customer of SunRun for many years (since 2011). They came and repaired things when they needed repairing, the billing worked fine, everything was good. Until the time came that I needed to remove the system for roofing work. I called SunRun, expecting a quote, and received a Docusign quote for $0 cost. I think I even asked, are you sure? Needless to say, less than 2 weeks later SunRun now won't honor this quote, their contractor wants $8000, and the company won't move an inch to make up for their mistake. I guess the contract end will be the end of my experience with this company.

The biggest mistake I ever made. They sell you the solar system and install it, but they’re not responsible for it afterward. If anything goes wrong, they just tell you to deal with the manufacturer. Then they want to charge $700 just to send a technician to inspect and fix it. They’re basically just a third party—they’re not much help when your solar system goes down. It feels like buying a car with a warranty but still having to pay the dealership to diagnose or repair it even though it’s covered.

The SunRun worker fast and reliable, and they know their jobs and responsibilities and the people who’s doing the paperwork they’re fast as well and they give me a call or message me if something changes or needed to be done and I’m very satisfied of all the team works!!! Well done SunRun. 👍 I will recommend your company with my friends and family... good company that you can rely on. 😁

I had a construction friend who introduced me to a salesman from Sunrun. We had a really good conversation and I ended signing up with them. The installers were very nice, too. They had a wonderful crew. They figure out your solar panels based on your consumption of electricity and what the panels can produce. But when I did the contract, I paid FPL $25 and whatever Sunrun was charging. So, my expense averaged around 200 bucks. And my initial bill was 183 on an average. But now, FPL raised their base rate from $25 to $32, and my Sunrun bill goes up 3% every year. So, now, I'm paying more, and yet I'm producing enough electricity to power over 300 homes a year. It just seems to be a very poor offset. But it's more on FPL's part than Sunrun's part.

I've had the panels installed in November 2nd 2020, and so far, so good. I love the low electric bill. I'd recommend Sunrun.

The Sunrun installers were professional. It's gonna be three years since and so far, the system has been great. My electricity bill changed. I would definitely recommend Sunrun. They've been good to me.

Have been a Sunrun customer since 2018 and have had nothing but issues and still trying to figure out how to remove the systems from my house without costing me the 22,000 dollars to remove it. Issues too many to list but we have cut down trees added more panels. The lastest started in mid May and I have had three case managers Vita, Josh, Kamron and it gets worse with each who hide behind text messages. Last night cancelled for 3rd time at 9:15 on a Friday night knowing no one works on weekends. The first tech in mid May told me the inventor was probably the issue but of course management who sits behind a desk knows better. So after sending out 3 techs the finally realized that was the problem. So the reason given after the gave me choses of dates no tech availability for. So now I guess I have to pay the bill clean the panels and now schedule tech. To be continued.

The sales rep was very helpful and the installation of the solar panels went very well. We were offered it because we’re senior citizens and we were going to be on a long-term payment schedule. We'd have to make payments every month until we die to pay for it. I wanted to pay for it outright, and it was tricky to convince Sunrun that that's what I wanted to do. For some of us, it's much better to be able to pay it in cash. We finally wrangled out the ability to just pay it outright, though it took a while. Our experience with Sunrun in the year that we’ve had the solar panels has been wonderful. We've saved a lot of money with it and it has worked very well. We’re very thankful.

The customer service was excellent. The only complaint I've ever had was the way the panel comes down off my roof; the water runs directly, not exactly down the sides of the house, but not that far in front of it, and when I complained about that, Sunrun said I should install something that costs $1,000, and that was very disappointing. It should have been included in the initial deal because I wasn't aware that that could be a problem. Having solar is so much nicer than giving all that money to Con Ed. Even for the air conditioning, it was great.

My sales rep that coincidentally is not there anymore sold me on a system I never received. I was told my system would produce over 100,% of power needed to carry me thru the off peak season, be designed for loss of production do to aging panels and earning credits in the future that I could gift. I was also told if I ever need to expand my system I could with no problem . What I received was a system designed at 88%. Leaving me to rely on my utility company for the other 12%. At 88% I don't generate enough power to get me through the off season let alone gift credits .This forces me to pay two bills . When I reached out to customer service they was no help at all. Then I was in contact with Carlton **, Sunrun's senior expert.

I was about to sell my house when a young salesman from Sunrun approached me. I believe he was a sales agent. He lied to me and said I would save money and my house would sell faster with solar. That was not true. My electric bill stayed about the same, so I stopped paying to get their attention. The next thing I knew, they put almost $20,000 on my credit report. I asked them to send me a copy of the contract I signed and they refused. They never told me the total cost would be $20,000. I am still waiting for my contract. I do NOT recommend Sunrun. EDMOND **

The whole thing was wonderful. Once the guys put the system in, they left and said, “Okay.” We're very happy with our panels. My only complaint with Sunrun ever was I got a notice that said, “You can use it now,” but how do we turn the thing on? So, I called somebody, got some young girl and we got the manual out. We are two old people with cell phones out in the door and some girl on the other end. Long story short, we had it fixed and it's been seamless ever since.

I was trying to save some money to reduce the electric bill. Sunrun happened to be walking up and down the street and knocking on doors, finding anyone interested in it. I signed up. My experience switching from traditional electricity to Sunrun was okay at the time. I tolerate it. I really didn't have too much communication with Sunrun. I just really didn't get too much response from them. They also had experienced some problems, but we're trying to run it back better up again. They're working on it. They're trying to make it better.

From start to finish, I’ve had an excellent experience with SunRun. Salesman Max was awesome! Install (Sean & crew) amazing! Inspection (Blake or Brian?) & Activation (Jeremiah) was great. SunRun kept me informed every step of the way & it was up and installed in about a week. Everyone has been professional, efficient, and informative. I have ZERO complaints. My bill after solar was installed, but before powered on, was $40.. in July!! Job well done across the board & I hope my next 25 years are the same.

Beware of Sunrun. I’ve been dealing with them for almost a year now, and my solar panels have not worked since October of last year. They sent technicians out twice. Both confirmed the same issue: squirrels chewed through the wiring. The first tech had someone remove the nest — but not the squirrels — and then I got a text saying my system was “working normally.” It wasn’t. I called ten times to tell them no one had actually repaired anything. That was back in October.

I bought my system. Labor warranty is for 1 year. The system failed in 2 years. They want to charge $600 to come and look at their bad install.

Sunrun has been wonderful. I picked them six years ago. They were the only ones that would do a ground mount for us. I have a metal roof, and I did not want the panels on the roof. They worked with us, and they got us our ground mount. I am more than happy with the whole system. They listened to what I wanted. I did not want an accelerated payment plan and I'm very pleased with the outcome. The only issue I have now is storage. We're in Connecticut and our state is not allowing for battery storage. I don't know if Sunrun fixes that or not, but I'd like more information on storage.

I was scammed from the get-go by my SunRun salesman, who told me that, if I sold my house before my 25-year lease was up and the new buyers did not want the panels, that SunRun would cancel my lease contract and remove the panels at no charge. I have had so many problems with the Tesla PowerWall battery, which I realize is not SunRun but it came with the SunRun panels; I had no choice in the matter. Now that I am thinking about moving, I got out my contract and found out that my salesman had lied to me (right in front of his supervisor) and that, if I sell my house and the new buyers don't want the panels, I have to pay the contract off. I realize now that I should have made the salesman show me in the contract everything he promised me. But I didn't. Lesson learned. When you are an honest person like myself, you just don't think that people are going to lie to you to your face.

Back when I was considering putting in solar panels, I did a lot of research, and I interviewed a number of different companies that offered that kind of service. And I found Sunrun to be the one that I preferred, so we went with them. The rep I worked with was terrific. He was knowledgeable, helpful, and available. The installation went very well too. It was on time and as quoted. I had a very good experience.

A representative came up my driveway and started explaining everything about Sunrun. I didn't care for it at the time, but he was a good salesman. He talked me into it and I'm very happy that I did it. They did a great job with the installation. I give it 5 stars. The company also sent me something online for feedback and I filled it out.

Back in 2021 my wife and I had Sunrun install a thirty-two panel system on our home. We have been very happy since then with the performance of the system and the savings we got from it. We are now currently in the process of having our roof replaced which will require the removal and reinstallation of all the panels. When their salesman initially came to our house back in 2021, he told us that the first removal and reinstallation was included in the cost of the solar system. I found out back in May that this was not true and the salesman was either wrong (best case scenario) or flat out lying. I was annoyed when I originally found out that we were given erroneous information. Today, I found out how much the process will actually cost us and now I am pissed off.

Sunrun came by here and the reps were very nice. The installation was good and I would recommend Sunrun.

I had my panels removed in November of 2025 for a roof replacement. 7 plus months panels are still sitting in in my backyard. Reaching anyone that can actually move things along is impossible. Contacted Remy who handles their roofing projects. They told me their hands are tied and told me they've been waiting on Sunrun to get back to them for over a month. Sunrun told us on 6/30 everything would take no more than 7-15 days 4 weeks later still waiting for a simple call back. Nobody at Sunrun cares bout their customers who are waiting endlessly with zero communication. at this rate my panels will be installed in December if I'm lucky. Once you are under contract with Sunrun the customer support disappears. Time to reach out to the CEO and news stations since I work in media.

We installed a Sunrun solar system about four years ago, as well as two Tesla backup batteries. We were thrilled with it. The installers were very professional and installed everything on time. We never had any issues with the system, and only had someone come out once or twice to check that everything was okay. A year ago, in April of 2025, we sold the house because we moved to a bigger one and the solar system helped us sell it more easily. The new house doesn't have solar panels and my husband is constantly mumbling that we should install it here too. But power here is very dependable and solar is expensive, which is why we haven’t installed it yet. But if we have any power interruption, we'll install and we will look for Sunrun.

The entire process with Sunrun was amazing from start to finish. The way they kept me informed every step of the way really stood out. They are an amazing company that truly values communication and customer satisfaction. I loved how they made sure I had a clear understanding of what I was getting and kept me in the loop throughout the entire process. I highly recommend Sunrun to anyone considering solar!

Someone in the neighborhood had used Sunrun, and they were pleased with it. Their customer service was excellent. I called, and within five minutes, they returned the call, and we did the whole thing right then and there, and started the ball rolling. I've been with them since September of 2023. The solar panels are pretty good. They're a few less than I had anticipated, so we're not getting much electricity right now, but they had said they were going to put a certain number on, but then they did not put about three of them on, and I'm not sure of the reason why. The rest provide about 85% of our electrical needs.

Everything was fine and good with Sunrun. Their salesman was really nice. But seven months ago, my bill was almost 400 and I don't know what happened. I called so many times to ask them why my bill is so high and nobody picked up the phone. Now, my bill is about $70 again. Other than that, whenever I call the guy at Sunrun and he didn't answer me, he'd call me back. But lately, they put me on hold and one time, I was holding for more than one hour. And that guy never called me back.

Why wasn’t this offered 12 years ago??? I’ve been scammed and mislead! Multiple phone calls, errors on my panel screen, waste of money! Buyer beware!

Sunrun is not a company you want to do business with.

Switching to solar with Sunrun was very easy. Our neighbor had solar installed, and we got the information from them. It was the smart thing to do in this day and age. They were just very professional, and we knew what was going on. And they explained everything as they went. There was no hitch with the installation. It was great. We were very happy with them.

Switching from traditional electric to Sunrun has been good. All went well with the installation; it was seamless. They have a pretty good routine down, and it goes really quickly. And the electricians did an outstanding job as well. They were professional, and they do their job correctly. We have one battery, and I like being able to run the house at night when there's no sun. There's still power there to run. Our power really doesn't go out very often, so that really hasn't played a role. But it's just having that backup power is peace of mind.

A Sunrun salesperson named Chaz came to my house in Round Rock, Texas, going door to door trying to sell solar. From the beginning, it felt like he would say anything to get a sale. At the time, I was in the process of renting out my house. He repeatedly told me that if I installed the solar panels and my future tenant didn't want them, Sunrun would come remove all of the panels for free. He also claimed the solar payment would simply transfer into the tenant's name and that it wouldn't be my problem anymore.

Didn’t know it would Take 8 months to complete. It took a lot longer than expected. Would be nice to know who your next contact is before they contact you. And introduce themself. Doesn’t help when you’re not receiving email from Document Sign, ComEd or Sunrun because Apple is holding them. Got everything all at once. Real mess.

I've been quite happy with Sunrun. They were the one that offered a plan that looked good to us. Our transition to solar was easy. Dealing with the town was probably the most time-consuming thing. The installation was very good. They did a good job, and they cleaned up. The inspector had them do one thing. Everybody that I dealt with along the installation has been great.

Last week, the app is showing communication error, 'Fat error'. I Called Sunrun 7/8 and explained the situation. Sunrun responded they need to send someone to reset the inverter and will charge me $600. They said they changed the policy since they need to charge customers for their labor. Even though in my original agreement, Sunrun will take care of the panels/inverter for 25 years. It's poor business practice that Sunrun DOESN'T warn existing customers about this new service policy. So understand that labor is expensive and they want to make profit. But charging $600 for work that only takes 30 mins to fix is wrong. I have had Sunrun for 10 years & I wish I would go with another company because their inverter is NOT reliable.

Had our system for about two years. The inverter went out in October 2025. Ended up paying around $400 to $500 per month instead of around $50 in addition to the lease payment of $192 per month. Got the runaround; appointments were scheduled and then rescheduled 4 months away. Finally, in March of 2026, the inverter got replaced, and the system was running fine. I requested compensation for the 5 months that the system was down, and they offered "maximum of $500." I was appalled at their offer, so I declined the offer. Lousy service.

There seems to be a problem in communicating between Solar/Sunrun and SCE and Desert Community Energy. My solar panels stopped working and the only time I knew about it was when I got the bill! I called Sunrun. They came to replace a part. Said I would get refund then nothing. I rang again recently. They said customer error reported but they confirmed I was entitled to refund.

My sister is elderly and not computer savvy, she relies on me for support. She is also my neighbor so I frequently help her with house stuff. While I was away on a work assignment she committed to an agreement for solar panels through Sunrun that costs her $50-$75 dollars a month more than her original monthly electric bill; here in northern California it's PG&E so you know we are already expensive.

Solar panels installed in April, 2026 and are still not producing. We are in the middle of a heat dome and, while I am responsible for payment, I am receiving no benefit and Sunrun doesn’t show any interest in helping.

Multiple issues with poor customer service. Just notified now via a text that system hasn't produced energy since April 9 (and it's July now). Typical of the type of service I've received from them.

Title: Felix ** is the real deal – honest, patient, and delivered everything he promised. I'll be upfront: I was NOT a believer in solar. We had three different companies come through our door over the years, and every single one promised the world, then tried to slip things past us. One even tried to get us to sign something before we saw a contract, calling it "California required" – total BS. We sent them all packing.

Sunrun has been terrible to deal with. My service was transferred from another owner when I bought the house. My first invoice was for February that included a past due balance from the previous owner. They were even threatening me with collections. Finally, months later they issued a credit and admitted it wasn't my balance. This also wasn't showing up due on their billing app, so no way to pay it even if I wanted to.

I inherited a lease with Sun Run when I purchased my home. They are the worse! I signed up for auto pay and since that change, they have contacted me through text, email and phone calls over 100 times in the last month. Why? No reason! I have asked via phone calls and numerous times via email to STOP contacting me to no avail. When this lease is done, I will not renew! I will have them take this old solar system off my home and replace with a reputable local company. I HATE SUN RUN!

I'm rating SunRun at a 3 because I've only had my system installed for a short time. So far I haven't had any issues other than their customer service which I find to be subpar. However, my first contact person Brandon has been GREAT!! He responds quickly and has assisted me with any questions or concerns I've had during this entire process. Every one working with this company should take notes from Brandon and his work ethic.

I have an electric car, and I thought solar energy services would be a good way to power the car. So, I looked at a few solar services. Sunrun did a good job of laying out the capacity of the solar power. I enrolling with them, and it was straightforward. I use the app, and it works fine, it's easy to use, and it shows me what I need. Since having the service, my electric bill is lower. Throughout the summer, late spring to early fall, I don't pay anything to the electric company.

"I want to highlight the exceptional service I received from my solar consultant, David **. Throughout the entire process, David was incredibly knowledgeable, professional, and patient. He took the time to explain everything in detail, which I truly appreciated. Most importantly, he never made us feel pressured to commit. His low-pressure, educational approach made the experience stress-free and gave us the confidence to make an informed decision. I highly recommend working with him." ⭐️⭐️⭐️⭐️⭐️ No doubt. The Install guys were awesome too. They worked like clock work. They got the work planned, and they did their work efficiently. AWESOME. Thank you guys!!!

Sunrun called me and set up an appointment. We went to a price. I expected to save money on electricity throughout the year but Sunrun never told me that solar doesn't produce that much electricity in winter time. I will spend more money during winter time than in summertime on electricity. On summer time, they save me money. But in winter time, whatever money I save goes back. Every month, they send me how much I use for the month. That's how I keep track of it. It has been very hot. I pay $23. During winter, it would jump to $290 to $300. There is a big discrepancy there. Also, 8 years ago, I started at $96 a month. In 2026, I pay $111 every month. That's $15 in eight years. I didn't expect Sunrun would raise the price.

Everything's fine with Sunrun. Somebody from Sunrun who lives in the area happened to see that we were the perfect house as far as where the sun is, and my husband thought it was a good idea. Going solar is saving us money. But also, if we had a problem in the beginning, we would call Sunrun and it was taken care of. I've noticed the bill was going up, so I would check on it. Other than that, we've really not had a problem. There was a problem in the beginning, and they saw it. They replaced it, and it was fine. Everybody's been very nice, pleasant, and personable. The price is getting high, and I couldn't buy it outright. I'm leasing it. We're senior citizens, and I wish they had a senior citizen discount or a veteran’s discount because my husband is a veteran.

I decided to go solar with SunRun because I wanted to lower my electric bill. Switching to solar was easy. The installation was fine as well.

I absolutely hate Sunrun. They have terrible customer service. When I bought my house. The panels were on there through Vivint, and I guess Sunrun bought them out. It's terrible. I don't see a savings at all a 30 year contract, which is absurd. I wish there was a way I could get out of this. If I had a known, I never would have signed that particular document when I bought the house. I was told I had to sign the document because the panels were already on the house. The company is terrible. I don't want anyone to get sucked into getting solar panels through Sunrun.

Worst company! I have purchased Sunrun 4 years ago and now I have a communication error on the App, I called Sunrun and was told I have to pay $600 for someone to come and inspect! That is crazy! Their customer service is terrible, I could not escalate my issue! There is nothing in the contract that says I have to be charged $600 for someone to come and troubleshoot the issue.

We saw Sunrun at Costco, and when the rep came out, the presentation felt like a lot of pressure. They made it sound like it was going to be the solution to our problem. But it didn't quite turn out as well as they said it would. Our electric bill went down, but the Sunrun payment went way up. I thought we were buying about $20,000 worth of equipment, but it ended up being closer to $40,000. Most of the year, it does fine with delivery charges on the infrastructure that the company has. The electric company that provides the wires and the infrastructure has a delivery fee every month of about $60. Whether we use electricity or not, we still pay for it.

If I could rate them a negative number I would. HORRIBLE, HORRIBLE customer service. I had a 20 year lease with them, paid 10 years into it and sold my home. During close of escrow I paid the remaining BOAT LOAD OF MONEY to pay off the SunRun lease, that was in April. It is now the end of June and I continue to get a monthly bill, taken out of my bank account, which I never authorized - which then screws up the rest of my bill paying/banking.

We were very pleased with everything from the first meeting with Adam ** to the crew that installed our new system! They respected our property and informed us about everything they were going to do and how long it will take!

Nervous at first. Grateful now! It’s a process for sure, but they get you through it. Happy we got this done. Especially with data centers driving up electricity costs. Love the Tesla Powerwall and the Sunrun app.

Updated on 10/12/2026: Well, it is now October 12th 2026. Six months since I contacted Sunrun about the leak in my roof. My last review of Sunrun was in June. The same day it was published I received the usual response from the company stating the usual: Give them specific types of information and they would escalate my case up to someone who would take care of my issue. They also asked if I would consider increasing the Consumer Report rating I gave them. I responded to the communication giving all the information they asked for and added that I will not increase the rating just because I received a piece of communication from the company.

We got a lot of roofs up there that were doing nothing, so it was time to put some panels up there. We got hooked up with the state program, where it didn't cost me anything. I leased out my roof for 25 years, and I ended up with Sunrun. The only problem I've had with them, and it's me, is getting the computer to pick up their app. It lets you find out how well your system's doing over the last x number of days, but I haven't been able to get that to work. It's a perfectly good app. It just needs somebody who knows what they're doing to make it work.

Sunrun is one of the top companies, maybe even the top company in the country. Why wouldn't you go with them? Their solar panels too are from Europe or Germany. They're supposedly a better quality than some of the local solar panels that people have been putting up. When I signed, it was for 20 years. Naturally, the rate goes up a bit each year. It got me in and get solar panels on my house, and they haven't gone up that much, but it has gone up a bit compared to what Eversource and some of these other companies are charging for electricity.

For a long time, I wouldn't do solar energy services because I didn't like the idea that I had to buy the panels and pay for it for the next 30 years. Then Sunrun came door to door, and I was talking with a guy. It sounded like a good deal. I have about 10 to 15 panels. I have an app to track their production. Right now, everything's great. Since we turned the panels on, I haven't even heard from my power company, Southern California Edison. I check my app every morning to see where I'm at, how much I use, and how much I use through the night. This time of year, we're not really running the heater or the AC. I'm not even using Edison. I'm usually running about 99% solar. I would recommend Sunrun. I like the fact that you're not buying it. They put it up there, and three years down the road, if all of a sudden, I don't like it, I can tell them to get it off my roof and it doesn't cost any extra.

Thank You Joyce M.!!! Me and my wife had an informative and great experience with Joyce M. The explanation was informative and not just some pressure sale. We are so excited to get our solar system from Sunrun. Great Job Joyce M!

I was pleased with the work that Sunrun did. My dealings with them have been very satisfactory and the costs were reasonable. Some representative of Sunrun came out and made a physical inspection of my house and my roof and took measurements. I went up the ladder with him and checked it out. I've done some carpentry and house-building so I was convinced that it was feasible. The rest is history. Sunrun came out and gave me an estimate of what it would cost and we had them installed. They told me we needed a new roof. They didn't wanna put solar panels on a roof which was not in very good condition. They arranged for a contractor to make an estimate, which was reasonable. Had a new roof put on. Sunrun got the permits, installed the panels and connected the electricity.

Solar energy was a better fit for my budget, and Sunrun was fairly quick with the installation, which I appreciated. I've had solar with Sunrun for a couple of years, and I love the whole program. Since I switched, it's been great. SDG&E is high-priced, and now I'm paying Sunrun instead. The price is better than SDG&E. I don't use that much energy because I'm not home a lot, and I've got a storage battery. It's nice to contribute back to the grid through Sunrun.

Gabe, Kayden and Justice were amazing to start with and my Installation crew under Keoni A, were also nothing short of amazing from start to finish. Keoni informed us of what to expect from start to finish of what we could expect. So there was no surprises. We knew everything that was going on, how things were going to work. Timelines, everything was on point some even faster than we expected. I couldn’t have asked for a better crew. Everyone was polite, introduced themselves and even considering that they had to do my install on a holiday. Everyone was on time and happy. It was an awesome experience and I know others haven’t had a great positive experience. All I can say is everyone has to experience for themselves, word of mouth is exactly that you will get what you give to be honest.

Our friends got solar through Sunrun and liked what they were doing, so we decided to do it too. We're leasing the system, and we got a good deal on the price. Our experience with Sunrun has been good. We don't use our AC as much as some people, so we usually don't go over the limited amount of wattage we've earned. I keep track of everything with the app. It's beneficial knowing we're not going to have a big electric bill.

I came in as an informed person having a small idea of what the numbers needed to be. Joey listened to my requests & questions and answered everything with confidence. It finally makes sense for us to use solar.

A Sunrun rep approached me and told me about their program. I was not too aware of it, but I took a chance and I am glad that I did. They are very good and there's a person there who is what they call a gold medal. We had one situation two years ago when my roof was leaking and I asked them to come move the panel for me to do over my roof. They charged me $300 per panel to move the roof, but it was due to their installation that my roof was leaking, because that was a brand-new house. Then for some reason, Sunrun didn't move the panel. I tried to fix it several times, then I got it done. So, I'm hoping to God it remains good.

I purchased Sunrun a year in advance, but I had a lease that I had to go through. So, it was off for a whole year. It may have been off longer than that because the property had been vacant for a couple of years because the owner went back to Mexico. It took Sunrun a minute to come out to take care of everything, but they were great. I had to have a roof put on and they removed the equipment and reinstalled. I had to pay for it, but they were very good about that.

Sunrun's service is really great when we initiated everything. We haven't had any problems at all. Their app is good. Initially, my husband and I did all the calculations, and in the long run, it's better to just pay the amount that we did in cash, and then not have to worry about paying electricity for the rest of our lives. But then, my daughter and her husband and their child moved in. This was the first time in April that the true-up occurred, and it was just under $300. They ended up paying it. But in the long run, we don't have to pay it; they do, but that's just because of their energy usage. It gives us peace of mind. Plus, we're also helping our environment, contributing to global climate change.

My sister had solar panels put in through Sunrun and was happy with them. She referred Jeff, who contacted her and took care of everything. We were putting on a new roof, and when that was finished, I contacted Jeff and told him I was interested in solar panels. He explained everything, and even now he says I can call him anytime if I have questions. We already knew how the system worked because we had some panels installed before but they weren't producing enough. So, we put the extra panels on and a battery. The installation was fast and easy, and everything went smoothly. The workers were efficient. Shane, one of the gentlemen, explained everything about the panels and what PG&E was going to do.

First, I have looked a several Solar Systems, purchase, lease, PPE and this new program that Sunrun is coordinating with PG&E worked for me. From the time I met Jake ** (Sales Representative) to installation with city permits was only 6 days. Installation was completed in one day, and started generating power same day. The Installation Crew was awesome, they were professional, courteous, punctual and Safety was the utmost of importance to the team. The crew left no evidence of being at my house when they left. A Big Shout out to Team "Oden", Octavio, Tim, Pedro & Anthony!!!!

Very good services, highly recommended! Always a pleasure to see a good business around.

Some friends of ours had Sunrun, and they were so happy about it. They told a bunch of us, and we tried it. We are very pleased with the system. We've had it for four years now. The pricing is reasonable. And we have had two events that required extra care last year. We had a battery that stopped operating properly. And just this year, we had an inverter that stopped operating. But in both cases, the problem was solved.

When Sunrun did their presentation, they were very straightforward. They said, “We'll do an estimate, determine the panel. We can do on your house, and how much it's gonna cost.” The installation was really easy. I took a couple of days. Now, our electric bill is $40 a month. We are in Arizona, and before going solar, our bill was about 400 in the summer. We're really saving. We are extremely happy.

One of Sunrun’s sales reps came by, and he was very thorough. He explained everything and showed us the cost savings and what's great about it. The installer was always coming around, checking on me and how the system was working. He did a very good job, and I liked him. The installation went smoothly and took five hours. But getting it up and running took a while. It was around five months before it was fully functional. Then, I started seeing some savings. Other times, I saw it skyrocket because of the weather outside. You could go to the app and look at what's going on. It's simple. They explained it very well.

We wanted to lower our energy bill. We were already a member through Vivint. Sunrun bought Vivint, and we've been a customer with Sunrun for a long time. Everything's been the same. We've never had a problem with Sunrun at all. They had called a couple of years ago and I said, "Oh, I'm all set," and hung up. They called right back and said, "Don't hang up, we're your solar company." I thought it was one of those calls. Apparently, they're out of California, and said that a red flag came up on our account and they want to send somebody to check everything. I said okay and that was the last I ever heard from them.

What I was sold and what I received were completely different. I was told I would have a fixed expense of $153 a month. I would have no additional electric bill. In actuality my bill is going up 3% a year and I'm still having to buy power. A Sunrun rep came to my house and told me they did not install enough panels. I've called and tried to contact them and to no avail. So now I have a 25-year contract that's going up 3% a year and all of my electricity needs are not met. Very disappointed.

Sunrun's awesome. The system operates way better than what they quoted me. They always reach out to me with all the upgrades and availabilities that are out there for me. My sister had Trinity put her solar in, and she had nothing but trouble. I had another friend used someone else. I was recommended Sunrun, and I'm glad that I use them. My electric bill is a fraction of what everyone else I know pays, and I don't pay anything to National Grid.

I am glad that I'm overproducing and adding energy to ComEd, but it would be nice if ComEd gave me something back for it. That's just the way the system is. I like the idea that I can run my air conditioning and not have to worry about the cost. The problem is I'm a frugal man. I'm 75 years old. I'm used to turning lights off. I still turn lights off, even though I don't have to. I do, because I still conserve energy. I'm in that mindset because I got more panels than I need. I wanted a lot of panels because I had a lot of roof. My electric bill is $20 a month. I got a two-story house, and four bedrooms. I'm thinking about getting rid of my gas stove and going electric, and getting rid of more gas appliances and going more electric. Do I own my panels if my 15 years of paying on my them is done? Are they mine? No more paying Sunrun for them every month. I'm a little unclear about that. Other than that, I'm very happy with Sunrun. Go with them.

Warning: Sunrun sent my disputed debt to collections. Warning: Promised savings, collection notice. Warning: Sunrun claimed i owe $52,165. Warning: My bill increased, not decreased. Warning: Ask questions before choosing Sunrun. Warning: Solar savings never materialized. Warning: From savings promise to collections. Warning: Verify Sunrun's savings claims. Warning: My costs increased with Sunrun. Warning: Disputed debt sent to collections.

My neighbors were getting Sunrun. So we inquired, and we liked what we heard. Then we got one that we rent from Sunrun. We're satisfied with the sign up process. Since having the system, the electric bill is lower. I would recommend it.

I wanted to do something to offset my electric bill. I heard about Sunrun from a friend who has Sunrun panels on his house on the Cape. I've had absolutely no problems interacting with Sunrun. The panels work as they're supposed to. My last electric bill was $34, and I only have 10 panels. I use the Sunrun app for tracking. I don't care for the way it changed. I prefer the previous version. The graphs were more understandable for me in the previous version than they are in the current version. Other than that, I'm very satisfied with Sunrun. The biggest benefit of having them is the drop in my electric bill. It’s 65 bucks a month right now, but it goes up 3.25% every year. So, if you take my electric bill last month, which was $34, and add the $65, I'm really paying 100 bucks for electricity, which is a heck of a lot better than the 230 that I was paying previously. My decision to go with Sunrun has worked out 100% for me so far.

It's been excellent the whole time with Sunrun. If I need to get ahold of somebody, I have a person that I can call to talk to. There's always someone there if I have questions. The professionalism of everybody stands out. They are all great, easy to talk to, and friendly. Going solar with Sunrun, I'm not having very large electric bills which I like. I can also go online on the app and check the production, and it's been good. I'm not having to worry about using my electricity. People should try it.

I am not one to leave reviews but I am very disappointed in this company. We never had any major issues with this our solar panels until recent. A piece of our equipment stopped working in November and we were unaware, especially because we do not produce much energy in the winter months. Last month we checked to see how much energy we were producing because our eversource bills have been very high still, and it turns out we haven't produced anything since November. Sunrun put in a "ticket" in January knowing that our solar panels were not working and did nothing about it. We called in May and they say they needed to send someone out and they would schedule something. Two weeks later and we still haven't had anyone come out so we call again. They finally send someone out a week and a half after that, so now we are looking at a month of waiting and more money gooing in their pocket for nothing.

Everyone did a great job. Salesman was on point. Probably should've had a precon meeting to go over the way the conduits ran. But the roofers did a great job, the electricians and the construction crews were great. Now we get to the start up and everyone's ghosting me. Called the Sunrun main office and get a run around. Salesman was "let go". Come to find out he had a reaction to some meds and needed some time off. They let him go. The project manager isn't replying to my chat. All this sun and no hook up...all the switches are on. All the inspections are done. Over a month I've been trying to get an answer. No return calls.

After speaking with five different solar companies, I was disappointed by the lack of follow-through. Many representatives spent hours discussing potential deals and promised quick installation, but ultimately failed to deliver and never followed through on their commitments. Fortunately, I decided to work with Sunrun, and the experience was completely different. Luis and his team, along with JoAnn, were professional, responsive, and dedicated to making the project happen. They guided me through the entire process, kept me informed, and delivered exactly what they promised. Today, I am enjoying the benefits of my new solar system, and I couldn’t be happier with the results. Thank you, Luis and JoAnn, for your hard work, outstanding customer service, and continued support. Your commitment to your customers is truly appreciated.

When Sunrun first came to us, we were told that if we installed solar panels, we would only have to pay our net metering bill once a year, and that it would be a very low cost because the solar system would produce more electricity than we used. We even asked about adding extra panels at the time, but we were told we did not need them. For a while, my annual net metering bill was about $176. However, it has now increased to over $500. When I contacted the electric company, they explained that my solar panels are no longer producing enough power for the grid to offset my usage, and that I am using more electricity than my system is generating. The electric company told me to contact Sunrun. When I did, I was told that the only solution was to sign a completely new contract to add more panels. This would also require additional equipment, including batteries, and would increase my monthly costs by approximately $150.

Sunrun made it easy. My electricity bill was high. It's better now because it's not that high. My husband passed away, so I lost some of his income. This helps a bit. This time of the year, my light bill is inexpensive, which makes it nice when you open up your light bill, and you don't see a $400 or $500 bill. The main concern was I didn't know if I want to be logged in for so many years. I don't know how many years that I have to be obligated. But it doesn't hurt to give Sunrun a try. In the long run, you're going to save money. There's a girl that I know who has Sunrun. She put it in for her and her mother. I guess she's satisfied with hers, too.

I just got idiot come on electric cuter on my property and start hitting my door instead to use doorbell having tablet in his hands. I was really upset to someone punch my door. I started yelling at him and he was just smiling and provoked me. It’s private property, no trespassing. And of course they selling solar panels very aggressively because they are not good, I hope they never send them again. Private property!!!!

Great people, great customer service, respectful, treat you well, great with people.

I'm an old man who believed their salesman who stated that I would receive "1" bill from them and that they would take care of my Ameren bill. Discovered after a month of operation that I am receiving bills from both Sunrun and Ameren. Called their support folks and was told that I'm stuck with their contract. Told me that their salesman is no longer with the company which doesn't help me at all. Will be talking to an attorney. The system has been down for over a month and they are taking their sweet time to resolve. So sick and tired of dealing with liars and cheats. What happened to integrity and customer service?

I am waiting for over a month for installation. I was texted I hadn’t paid my electric bill, called electric co, my bill was paid. Then texted me that my tax bill wasn’t paid, checked further and my taxes were paid. They had me mixed up with someone else! The person in the office who was taking care of my installation is Shanae **. I am requesting she be removed from handling my installation. I will admit my neighbors are very happy with the installation of their solar panels from Sunrun. And 90 minutes ago they said they would be here within the hour.

Updated on 06/28/2026: Nothing. Phone call from someone from Sunrun the day after this review was published; another employee called the following day. That is it. Back to crickets and nothing fixed, scheduled to be fixed or resolved. High temps, going on 5th month of no solar energy being generated and zero accountability. Horrible.