Sunrun Reviews

Sunrun’s rep came knocking on my door about 10 years ago and I decided to go with solar since it was a lot cheaper. Everything went smoothly, from the sales visit to the installation. We just have the solar panels right now but I'm in the process of getting the battery because I'm replacing my roof and Sunrun offered me a good deal. The bill is a lot less and I love it. The customer service is great and I would recommend Sunrun.

We had new construction as well as several houses on the street and the rep from Sunrun came to the door and talked to us about it. He was wonderful. He was informative and not pushy. The techs who installed the solar panels were very good. When our house was built, I found out from my builder that they put in the conduit for solar panels in the house, so that was a surprise. I’m very happy with going solar. I rent my panels, so I pay that every month, but I haven't paid an electric bill in years. Prior to Sunrun coming and talking to me, I had sent out feelers to a company but didn't follow up with them. Recently, they called me and I told them I have solar panels from Sunrun.

We had a great experience and the process was simple and straightforward though it can take weeks when City, State, & Utility are involved. Highly recommend working with Sunrun, specifically Brian ** in New York, for your solar installation. Brian was incredibly knowledgeable and walked us through the entire process, making a complex project feel simple and manageable. He was attentive to our needs and responsive to all our questions. The Sunrun installation crew was professional, tidy, and efficient. We are thrilled with our system's production and are already seeing the benefits on our electric bills. "If you want a smooth, reliable experience, ask for Brian!"

Sunrun came to my residence when they were promoting and somebody recommended them for the solar panels. So, I went with them and the installation was okay. In the beginning, switching to solar energy was a bit of a problem. When they installed the panels, the system was tripping off and going off on its own. When we complained, they came and said maybe the panels that they gave us were not enough. So they added on more panels. But even after that, we still had tripping problems. So they had to replace the tripper. Since then, everything seems okay. I also have no issues with their customer service and the price. But the problem here is Unitech because their rates are high. Overall, I would recommend Sunrun. It is a good service, which people should embrace, especially since they are promoting renewable energy.

I’ve got Sunrun solar panels and I’m not pleased. With the door to door salesperson, he promised me that the only bill that I was going to receive was the one for Sunrun and I I found out that it wasn’t true, also he told me that any energy down loud to the grid was compensated in a monetary check payable to me. That was not true either, so open your eyes before you agree to anything they inform you unless is documented in writing!!!

I wanted to save some money on electricity and have a healthy environment overall. A friend told me about Sunrun and I worked with them to go solar. I also did some research and their price was very comparable with other companies. The salesperson was awesome and she explained the whole process. She made it really simple. Then, the guys who came out for the installation part were professional. Everything was done in a timely fashion and they kept me posted on everything. They covered the entire roof with panels and it's been a year as of this month that we've had them. I am starting to see some savings. I love the app, too. I love looking at it and seeing the charts daily, weekly, monthly, and yearly.

Sunrun came to my door and their representative did a fantastic job. We talked to somebody else but we liked what Sunrun offered, so went with them. It's been a very positive experience once everything got all taken care of. Now, we're in a better place and we're pretty excited. Our guy there was Bobby and he helped us tremendously in getting everything situated.

They were good. They got everything done. The installation was a full day. They cleaned everything up. Got everything installed pretty fast as well. They have a great price, great service when they came out, and the salesperson had great communication skills, following up all the way through the process. I haven't had any issues with Sunrun. I’d highly recommend it.

A guy came knocking on my door, which was how I knew about Sunrun. I knew I would like solar energy services, but I didn't think I could afford them. When I switched, it was easy. I got approved and the men came and put the panels on the house. It was five months before they got hooked up, but that wasn't a problem. I signed papers when I did it and I didn't know that I was going to have a monthly bill every month. But I got over the shock of that. Most of the time, my payments are very low except for a couple of months in the winter but it still saves me money. I'm very satisfied with going solar. It's not something that you think about all the time. It's just there and when the light bill comes, it's cheaper.

Having Sunrun, I don't have electric bill. I pay them a monthly fee and I reap the benefit of my solar energy system. But every year, the payment goes up in May, 'cause that was when I signed with them. My payment goes up 4% of what it was the year before. We have the highest electric bills out in Massachusetts. We're about even with Hawaii. But paying less than what my neighbor is paying, like $300 or $400 a month for electricity, we got a good deal. I always recommend Sunrun to friends.

From the beginning to the end, your team demonstrated exceptional professionalism, Dillon. The sales representative instilled a sense of comfort in me, and I am uncertain if I would have proceeded without his assistance. Furthermore, the two foremen who oversaw the job either yesterday or Wednesday were truly remarkable. They were highly knowledgeable, diligent, and trustworthy individuals. Treating them to a team lunch, they efficiently completed the job in just one day. I am thoroughly impressed with the performance of Dylan and the two foremen, rating them a perfect 10 out of 10. Their work on the job was simply astounding, and I am in awe of their ability to deliver such professional results.

Switching to Sunrun was was easy. I was looking at solar equipment, and a neighbor of ours had Sunrun putting theirs in. I went down, talked to the techs who gave me good information, and called Sunrun's 800 number to get more information. They worked with PG&E for me. I have two systems. The first one, I decided not to get the battery. Afterwards, I kicked myself, and ended up getting a second system with the battery. It works, and I don't have a big problem with Sunrun. My electric bill is 0. I'm very satisfied.

I've had a wonderful experience with Sunrun. I had them come in 2012 and they assessed the property. They said that we would be a good fit, but they would have to assess the roof to see if it's sturdy enough to take the panels. Then we went on a contract. They came back and we ended up getting the panels done. We decided to pay it all up front, but there are some concern I had with them. This happened a year ago, and that really got me pissed off about them. They have battery backup. So, I called in and told them I would like to have my battery backup and I asked if they could do an assessment to see if I was eligible. They came and did the assessment, and they said I was eligible to get it, but they had to run my credit.

Kota is great, friendly, informative and handles it all perfect and makes it easy to deal with from start to finish with the whole project!! Very glad the whole team including installation team of solar paneling were great!!

Everything is okay, because the system works good. We have the two Tesla batteries now. They were installed two years ago. It's helping us, because when I look on my cell phone, it’s the batteries that are working to supply our electricity. There was one time after they installed the battery that something kept going on our electricity. I called Sunrun, but they called me to call a local electrician. I asked the electrician to install the switch for the AC, because every time the AC turned on, something would pop that says it's not enough voltage. But Sunrun reimbursed me. I will recommend Sunrun.

The installation of our Sunrun went well. My consultation experience was good, too. Switching to solar wasn't too bad. It just took a while to get CPS on board. But everything's been good so far, including the price.

Mark, the salesperson, was different from any of the other companies’ pushers that tried to force the product on us. So, that sold me on Sunrun. The installation went very smoothly and quickly. I've been able to save hundreds of money, especially around the holidays, when my electrical bill with all the Christmas decorations and lights and everything is close to $353. This last year, it was like 46.

Right now, Sunrun is okay. I had one glitch, and they worked with me on that. My solar didn't work. It was sporadic from August. In September, it didn't work, but they fixed the problem. I just noticed that it went up a couple of dollars, and I was gonna call them about that. I was trying to figure out why it went up. My savings went down. Sometimes, I get a credit. But if I use it on a holiday weekend, and I got company over, and they're at my house for about a week, then it goes up. It's like a regular bill almost.

I was looking to get some solar, and I phoned up Sunrun. The presentation was great. It took a few months for them to set me up for installation. They told me what was going to happen, and it came true. I just have the house on Sunrun, and it saves me about 50% on my electric bill. I have 19 panels. The battery backup system is great.

Do not trust Sunrun. The whole sales pitch is a lie!!! My system still doesn't work after 6 months, was told it was no issue to move or transfer because I was wanting sell my house but now can't and salesman no longer take my calls because he knows he lied, do not do it.

I bought a house that had Sunrun panels up on the top. I might have had one bill in the winter when the sun doesn't shine, and electricity doesn't come down the wire. I don't pay an electric bill during most of the year, so I just pay my Sunrun account. I'm very happy with Sunrun.

Ana and Aaron were both amazing. They were extremely knowledgeable about the process (we just added a Tesla Powerwall to our solar panels). We were well-informed about what to expect and a timeline for everything. It was all very professional. We are very pleased with the Sunrun app and the Tesla app. Just got a phone call from Ana making sure everything was good, and she answered the questions I asked, with authority and positivity. Very happy! Thank you! 10 out of 10 stars!

Nevada Energy kept going up, and it was getting kind of out of control in the summer. I decided to go solar and went with Sunrun. The power purchase agreement is what we chose to go with. If I could have, I definitely would have bought it outright, but the PPA works, too. The first six months were a little bit bumpy. We never were out of electricity, but there were times that the Sunrun system was not connected. So, they had to do repairs but they were good about doing it. They also didn't charge us if it wasn't running. So, we've been very happy. Ever since then, we've had no issues with it. In fact, it's doing great. Right now, it's producing three days’ worth every day. So, I'm banking and we're finding then that we hardly ever have anything but a connection fee to pay to Nevada Energy.

Sunrun has been a reputable and efficient company to deal with since my joining in 2019. I've never had an issue with my system and the returns are more advantageous than purchasing panels and waiting until they're paid off before I see returns. It works for me and they just installed 8 additional panels and two Tesla backup batteries!

My experience with Sunrun has been consistently disappointing and, at times, unacceptable. Communication throughout the process has been unreliable—calls and emails frequently go unanswered, and when responses are received, they often fail to resolve the issue at hand. The installation process lacked organization and transparency, with unclear timelines and minimal coordination. More concerning, however, is the apparent failure to properly assess my energy needs prior to system design and installation. The system provided is undersized relative to my actual usage, resulting in a significant shortfall in expected production. As a direct consequence, I am now obligated to make monthly payments to both Sunrun and my primary utility provider. This outcome contradicts the fundamental premise of transitioning to solar energy and raises serious concerns regarding the accuracy and integrity of the initial evaluation process.

Sunrun bought the company that installed my solar. My experience has been all good.

I bought a house with solar panels, and Sunrun was who the lease was with. They paid off the lease. So, that was how I got involved. I've only talked to them once and it was about the operation of the system, but it was very positive. They were helpful. I would tell others to call Sunrun.

BUYER BEWARE - Our system had been down for months. SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show up and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and you've spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! You'll be on your own - BUYER BEWARE - do NOT use this company!

So far it has been great, as of today it's one of my best assets. Just one thing that I have notice from the system is that when local energy is cut down during day time it starts consuming energy from the battery for some 5 to 10 minutes then it goes back to consume the solar production of the moment.

I like that Sunrun owns the product. I don't own anything. I'm in a 20-year contract with them. During that time period, my two boys moved out, so it's like a Catch-22 with me. Also, my wife and I both work, so we're not home a lot that I think I'm saving not a lot of money, but in the long run, I don't know if it's gonna bite me in the back. Because it's a contract, it's one and a half percent every year. I don't even have 10 years with them yet. I feel they should come out more often. But that's just the inspector in me. I'm an inspector for the fire department. I deal with complicated contractors and property owners. I'm very conscientious. So, they normally call, "Hey, we're gonna go and do this, do that." They've been out maybe twice since I've owned it, but overall, I'm optimistic. I'm pretty sure I'm saving somewhat some kind of money.

Everything's been good with Sunrun. Switching to them was easy. Everything they explained is what they did, so it came out great. Going solar has been so far, so good.

Buying from Sunrun was the worst financial decision I’ve made. We paid $10,000 for an installation in late 2019, and the system has already broken twice in less than six years. The first time it broke (mid-2023), Sunrun never even notified us that we weren't producing energy. It took until April 2024 to get them repaired. Those repairs lasted only 15 months before the system failed again in July 2025. Now, the panels are rusty and ugly, and Sunrun has the audacity to demand a $600 workmanship fee, as it says in the contract. What about their website: it states "Solar panels can last anywhere between 25 to 30 years, sometimes more." Do not be fooled by the sales pitch. The equipment is poor quality and the service "guarantees" are a joke. Save your money and go elsewhere.

We liked Sunrun's packages and plans. We did get some deals, too. Nick was the one who sold this to us. He was excellent. He saw us through until the next stage. He would check up on us even when we got to the next stage, and we were dealing with other people in the company. Switching over to solar happened over a period of a few months, but we had very good people helping us. We were always looking for a lower price, but the average of our overall one-year bill from the electric company is fair.

I was originally working with a different solar company and they were a disaster. Then I met Brian ** from Sunrun and it was a breath of fresh air. Brian and his team were knowledgeable and not pushy. They were great at communicating and stuck to their timelines. I hope to not need to install solar again, but if I do it’s going to be with Sunrun.

Our electricity was too expensive. Switching to Sunrun was seamless. They just updated their app, and it's very intuitive. Any information you need is right there. It's been a good experience. I have two Tesla batteries. In the summertime, the solar is working the whole time. Where we live, it can be upwards of 80 degrees at night, but we're still running the AC overnight, and the battery just powers the whole house the rest of the time until the sun comes up and starts charging them again. So, any solar system should have battery backup. It doesn't make any sense to not have it. As an example, the power went out over the winter for about six hours, and we still had everything going because we had the battery backup. So, they don't replace a generator for folks in Tornado Alley where you're going to be out of power for a long period of time, but they do solve rolling blackouts or anything that California has to offer. So far, it's been a no-brainer.

I've had Sunrun for years, and I just added more panels. I have a mother-daughter house, and it was just doing enough power. So I called them up, they came over, they did the assessment, and I needed more solar panels the year before last year. Everything was perfect with the installation.

When I heard about Sunrun from Costco, I went with them. I believe in Costco. They choose very good people and companies. The installation was very professional. I own my panels and I have 40 of them. As far as my electrical bill, I'm not paying anything. Overall, it's been a good experience.

I've been with Sunrun for several years now. The last time that I had another system installed was last year. Prior to that, I've already been a customer of theirs for a couple of years. Recently, I had Tesla batteries installed. I had more solar panels installed. I was not so happy with installation because I was still paying Edison a lot. So, they did some checking, and I'm happy now because my Edison bills had gone down drastically. Since the second installation that I had, I thought I'm going to be totally free from Edison. I was thinking of getting a second electric car. Right now, I'm happy that I'm at least close to self-sufficient with one electric car. When I had a second system installed, I wanted to be self-sufficient even with a second electric car, and I don't think I can achieve that goal if I get another electric car.

Going solar with Sunrun is a good choice because they're very efficient and trouble-free. I had a particular place where I wanted all the equipment to be set up, and they were able to do it exactly the way I wanted it. That was wonderful, because they usually have a set thing in mind that they want to do, and they don't want to deviate from it. But my idea was better, and they went ahead and did it the way I liked it inside my garage. There was nothing outside except for the panels on the roof. The only hiccup was getting approval from Edison. They hold things up a bit. It took two months to get my permit to turn it on. But Sunrun took care of that. They did their due diligence and followed up on that, and they finally got it approved that I could start my solar project. I got the latest Edison bill, and I have a $14 surplus.

When I started with Sunrun many years ago, they kept coming up with various different bills and carrying on. I have a trail of emails and text messages that I saved. It was a very horrible experience. Finally, after almost a year, things got settled, then they started charging me. But my roof is destroyed. I've been trying to ask them because when they advertise they say they'll fix your roof and do this and that. But they did nothing. They just put the solar panels over the bad roof and left it there. Now, I can't do anything.

Sunrun is not about customer service. My roof is leaking due to the installation Sunrun hired as a 3rd party. No waterproof or caulking around the nails that they installed around the panels. I called multiple times unable to receive a call back or speak to a manager. Per Cassie Management would not take my call because my 5 year warranty is up. But they are the one that caused the leak. I only found out due to us selling our home and the inspector saw the leaks in roof. Sunrun will not take care of any of there customers even if it is caused by them. HORRIBLE customer service. I would NOT recommend this Solar Company to anyone. I will also take this all the way to Corporate and the NEWS about SUNRUN. I already spoke to COSTCO.

The Sunrun rep I worked with was wonderful and knowledgeable. He was a nice kid. He really knew his stuff. The enrollment process was easy. It is what we are expecting. It was a rough winter. We had a lot of snow, which covered the solar panels. The electric bill was high, and I just put in an electric heater in my in-law's apartment. I'm waiting to see, now that the solar panels can have the sun, what the bill looks like. But in the beginning, during the summertime, it was good. I'm very satisfied with going solar.

The panels were put on my house in October in November by March 3. They stopped working. Freedom Forever ☀️ will not be able to come out and even look at the panels until August 19. This is not acceptable. I need to get this garbage off my house.

I believe in solar energy. I heard about Sunrun from a neighbor and when I availed of their product and service, their representatives were fine. I'd recommend them. Right now, I'm having Mass Save come and I'm going to have my insulation increased.

Sunrun came and canvassed the neighborhood. They stopped here and told me about their product, and I ended up enrolling with them. It was very easy and during the whole thing, they were very informative. Also, I talked to some other solar people before Sunrun, and Sunrun’s price was very good. When I had to have a new roof put up, they had to come and take down the panels, and in that process, reinstalled the panels. And when they reinstalled the panels, they did it with all the latest equipment. The crew that they sent out on the original installation and the reinstall, made sure I understood everything. Since the reinstallation, there has been a difference in our power bills and if it wasn’t for Sunrun, I'd be paying a lot more money.

I have Sunrun solar since Jan 2024, As of today my solar production is 13099 KWH. January 2024 to December 2024 production of 5929 KWH. January 2025 to December 2025 production of 5959 KWH. January 2026 to today 1181 KWH. Before solar I never had usage like this after solar panels installation Comed send me more usage bill for hourly rate for nights. The salesperson outright lied about the contract. The company will not honor what I was promised. The customer service team is not helpful at all. The panels themselves work fine. However, My contract is I should get KWH to KWH credit for my Comed not KWH to Penny.

Sunrun is not what I thought it was. Because right now, I'm getting two bills. I get one from the electric company, and I'm getting one from Sunrun. It started out okay, but it sucks. I'm paying twice as much as I normally would be paying. It didn't improve anything. For the last year, I've been getting $150 bills from the electric company, plus I'm getting Sunrun bills, and it is terrible. I'm sorry I switched over and I'm just trying to figure out how I can get out of this because it's ridiculous. Sunrun is increasing monthly bills, and now, I got an $80 bill from the electric company for this month, I had to pay and then I have to pay Sunrun. I'm not happy with it at all. When I got on, I got them customers and the same thing. It's just a rip-off. They lied, and they told me my bill would be the same thing for the rest of my life, but it's not. I would not recommend SunRun. It's also not easy to get in touch with them.

Going solar has been great. My experience with Sunrun has been positive. I've never had any difficulty whatsoever with the service. I would recommend them to others.

I was interested in solar for a while, then ultimately, Sunrun was referred by a relative. Enrolling with them was great and so far, we produce enough that the usual electricity bill is non-existent and we just pay to lease the panels. There's an app to help you track how much you produce and it's a good app. I highly recommend Sunrun because they have good incentives, good people, and it seems like it's a good way to stabilize your electricity costs.

I wanted to save on electricity and added Sunrun to my system. I'm very happy with doing that. During installation, everything was good. The installers were very clean, courteous and fast. I have the system on a lease and I wish it was a little bit less, but I'm very pleased with what Sunrun did for me. I’d strongly recommend them. The only thing is I requested for somebody to send me information for battery storage, but I never heard anything from anybody and it's been over a month.

Initially, I went through a different solar company, but they said they couldn't do it. So I tried Sunrun, and when someone came out, they said they don't know why the first company couldn't put the panels on my house, but I was able to do that. Sunrun was very detailed about explaining everything. They went over what was going to happen for 20 years. The whole experience was very easy. They were easy to work with and helpful in saving me money. My light bill is lower since the installation.

Everyone was very friendly and very knew their job. Installation done well. I had been dealing with Sunrun with my solar panels, just had batteries and more panels added. I have faith in SunRun as a company and their staff.

We had Sunnova, and now, we have Sunrun at our new property. The previous owner just had to call Sunrun to get things turned over to us. We're happy about going solar. We track the system through the app. I've seen apps that are more user-friendly, but it's not the worst one I've used as far as online viewing. Our only issue was that the solar network was not communicating so they had no idea for six months how much we were retaining and what the solar panels were collecting. It took about six months to get that part straightened out and getting the company that installed it out to service it. They're subcontracted by Sunrun. It was before the end of the tax year, and I think some of the tax credits were coming to an end, so people wanted to get theirs installed by then. Since ours was already installed, we kept getting kicked back to a later date so that more people could get the tax credit. That was the majority of the delay.

Sunrun's rep, Craig, came to our front door and prior to his visit, we never even considered going solar. But he was wonderful and we ended up switching to solar energy through them. Overall, our experience with Sunrun was great. It was so efficient and I couldn't believe how quickly they got everything done. They were very professional and Craig even follows up with me every once in a while. It was a great deal considering how high our electric bills were and paying a monthly fee to rent the panels was far less than what our bills were. However, over the winter, that didn't pan out too well because it was too cloudy. It was a rough winter and we had a couple of pretty high bills, but it's to be expected. Other than that, I have no complaints and I would recommend Sunrun to others.

I purchased solar panels with my last house, and was happy with the experience but understood my financial responsibility with upkeep and repairs. With Sunrun I get the benefit of solar panels with no responsibility for repairs and the back up battery adds a huge relief knowing we are prepared for loss of electricity at any time! Highly recommend the SunRun option to anyone considering solar panels.

A friend of my son's came to the door and I've known him for years. His name was Curtis and he works for Sunrun. He was very convincing that we listened to him and we decided to go with Sunrun because of the things that he said to us. He set us up with a person who did the presentation and it was very thorough. We were able to negotiate a price that we would pay monthly. They took their time to explain everything because the leasing of the panels was confusing. It was pretty easy after that. Then, the installers were here for a day to install everything. The way the house is situated, the sun comes up on the back of the house, and it sets in the front of the house. So, we are perfectly situated. We like our solar system so much that when a friend of ours, someone that my husband works with, talked to us about solar energy, we convinced them to get Sunrun as well.

Everything was pretty good with the installation. When I had the extension put on, all the equipment had to get pushed, moved over and relocated, and that was pretty much effortless. Sunrun is a good investment for now. My electric bill is what it is, and so far, so good.

I would always see Sunrun passing by my house. I was looking into panels, but I wasn't considering them at that time. Then one day, they stopped by my house and offered a better deal than the other solar system that I was looking on. So I picked Sunrun. Lucas was the one I talked to and he was a very good salesman. They should keep him on. Overall, Sunrun was great and they did everything they were saying in no time at all. Everything was done in two months. The only thing that took long was the town permit. I was a little nervous at one point if this was really going to work, but it did.

Switching to Sunrun, for the most part, was positive. There was just one thing I didn't like, and that was the contract because they told me I needed 11 panels. I was quoted a price of 93, but that ended up only being nine panels. Other than that, I don't have any complaints. They’re good. The install was good, too. I just didn't like what felt like miscommunication.

We did Sunrun in two locations. One we put in our house, and the other one that we did was for my dad in Arizona. He had 25 panels. Here at our house, we have 60 panels, and I love them. They've been the best so far. The only thing is, once they put your panels on, unless you have a problem, they really don't call you. They just collect the money. They don't come back and say, “How's everything going? How are things running?”

When I first moved in, my electric bill kept getting up to around 180, even though I was at work and wasn’t home. And it was just me. I even called HELCO about it. Someone told me about solar, but I didn’t qualify at the time, so I waited. Finally, a lady from Kona told me I qualified, and that was the happiest day of my life. After that, my electric bill went down to around 50. When I first got my new bill, I was in shock because I had never seen a bill that low. It was $29. Now I have a battery, and I use my dryer and mini dishwasher, which I didn’t use before, and the bill stays the same. They put new panels in too, and they work better.

The first time Sunrun first came out a year ago, before I got them to put the system on my house, they came by and said, "You're approved for this solar panel." Two months later, they started the panels and said, "We can't do this." "What do you mean?” I took time off of work. "We can't do this." I asked, "Why?" "You got three layers of shingles on your roof." I said, "They came and inspected the roof different times. They said, there's room to get it done." I took time off my work twice, and they said, "We got it." The vans came with the materials. I was pissed off. I said, “I took off work for you guys to do it.” "We can't do it. It's got three layers." It was a headache. They finally suckered me into doing it. Other than that, it came out well. The cost is good because they have given us a free panel.

Our experience from the very beginning of our man that presented the program to us. We enjoyed his explanation of everything. And I hope it took a little while to get it all. Put together, but we're very glad it's very well done. And we are saving a lot of energy, and we would recommend Sunrun to everyone!

After the initial phone call with the sales guy, he came to my house and he had everything prepared. He scoped my house and told us what he could do for us. I was impressed. For the installation, Sunrun got a permit from the village. They reviewed everything. Then they came out and installed. The village came back and inspected it, and everything went well. It saves me a lot of money. Sunrun has very good customer service. If there's a problem, they come out and take care of it. The only thing is that there's supposed to be an incentive program for people getting it, but I never received a referral check that I was supposed to get.

We heard about Sunrun on Lowe's, and we thought the service would be cheaper than regular electricity. We've had prior issues with Sunrun which have been corrected. However, we're supposed to cover our usages, but based on the app, we only get 50% so I don't know what the discrepancy is. We haven't got a good explanation on that because we still got electricity bills and we still pay Sunrun. The idea was we would have enough solar panels that we wouldn't have to pay electricity every month. Also, we have the app, but I don't know how accurate it is. It's like a mystery. We did three houses in the family at the same time because we thought it was such a great thing, but all three houses have issues. Be careful.

I’m having an issue right now and I already called customer service, but they said they couldn't help me with what was going on. I have two solar systems. I have a newer one that just got installed in 2023, and I had an older one that got installed in 2016. Apparently, the new system has not been working for the last 13 months. And I got a bill for $4,600 from Edison, the electric company, charging for 12 months of service. The customer service rep said there was nothing they could do and that I probably used more energy. I told them I didn’t, because before, I was only paying around 300, and with my first system, I was paying maybe 400 a year since it covered about 85%. With the second system, it covers about 95% of my electricity, and I am giving energy back.

The idea of having solar panels in 2021 was very interesting. When I saw that Sunrun was advertised somewhere, I made the phone call. They came over. They were very clear about how much it was going to cost monthly, but at some point, I'm going to own the solar panels. I don't know what the electricity rates are now, but I have a feeling they're higher, and I'm still paying the same payment I paid in 2021. So, I'm very happy.

I knew about Sunrun through Costco, and after the rep called me, we did everything over the phone. Then, they came and checked things out and did the installation. It was great. It was only nine panels and they got it done in a day. User-wise, I need more knowledge on the app. I sometimes don't understand it, but that's okay. In the long run, the solar system is going to save us money. We had a power outage in our neighborhood, and we have the Tesla Powerwall with our installation. We were the only house in the neighborhood with power, so that was amazing. We didn't even know the power went out. We've had a great experience, especially with our rep, Scott. We love him.

Sunrun's salesman Barry is who I worked with. He was superb and a joy to work with. One thing I wanted was Elon Musk's battery in the garage, but Sunrun didn't put it in. One of the reasons I wanted it was to get a new roof. They would put a new roof on, but I have a roof that had another 20 years left on it. Our electric bills here in Connecticut are exorbitant. Mine ran 600 a month on and off. Sunrun came up in October. I didn't get enough put back into the grid in time, so I got caught. We recently had one of the worst winters in 20 years. I paid Sunrun 320, my normal payment, and the difference for Eversource was 700. So, for three months, I paid $1,000. It will now make a difference. 300 a month is still 300 a month. But I would have liked it less than that. I recommended Sunrun to someone.

I'm saving money by having Sunrun. I had a young lady come up to me in the store that I was in. She was walking around with a clipboard and asked me about Sunrun. She wanted to talk to me about how she wanted to set up an appointment to talk to me about how they could help me get my bills down for electricity. We met at my house, and she walked me through. I can log into my Sunrun account on the computer and look up what the system produces. It guides me to what I'm looking for.

A company knocked on our door and we invited the reps in, got a quote and I decided I needed a second quote. So I went online and looked up the recommended companies and Sunrun came up. I invited them for an appointment, and ended up going with them. The installation went smoothly and our biggest hurdle was with our electric company. We were told they would be dragging their feet and they did.

I bought a brand-new house and it came with the solar system from Sunrun. I use it all the time and I haven't had an electric bill in three years. I've never had a problem.

The electricity bill was getting too high. Sunrun came over to my house and I was impressed with the low prices that I was getting to pay. It was way better than Edison. I really like working with Sunrun. It's good service. I get to keep extra money. We're retired, so that helps a lot. The only thing was that at the beginning, our bills were lowered, and then later on, it got bigger, but then it goes back to being lowered. So it's okay now.

If you want to save some money, then get Sunrun. I looked up the best solar company online, and Sunrun was it. I called them, they sent a guy out, and I talked to him. He gave me all the information, and I signed up. It was in late winter, and they got all my panels up in March. I have Sunrun, and Nexium for my other provider, which all go through Commonwealth Edison. But my average electric bill year round is $65. I got a 1,000 square foot house, but with the AC and everything else, I’m very pleased. It saved me a lot.

I was trying to find solar companies. I put on the internet to find solar companies, and I talked to a couple of people. Sunrun was the one who gave me good numbers. And that's why I went with them. Sunrun is a good company. I'm totally satisfied with, so far, what they did. I didn't have any problem with my solar installation. It was fine. First, they came, and they said I have to change the roof. The roof was old. I didn't have any complaints because they brought the crew. They did the whole roof in one day. After that, they came, and they put the panels. One thing I didn’t like was that I had some solar credit, and with that solar credit, they told me I’m gonna get some money back. In my understanding, I was gonna get that money in one big sum. But they separated it into different years. That was my only complaint. Otherwise, whatever the price and the product I get, I'm satisfied.

Sunrun was very efficient. A friend told us about them and when our solar panels were installed, it was busy. Since going solar, there has been a difference in our electricity bill, so Sunrun helps on your PG&E. I would recommend them. Sunrun's reps also came a couple of months ago and put new panels in. They had a different pricing for that and they took the money out at different times, instead of all at once. One day, they'd take it out on the 10th. The next time, they'd take it out at the end of the month instead of combining them all at once. That worked out because we'd have enough budget for each month.

I just wanted to get solar panels installed. I've had some solar panels for 20 years. Sunrun's presentation was good. I have a more reasonable bill than in the past. Also, the app conveys the information, and that's all I need.

I am waiting for a new appointment because the day of the installation, we couldn’t reach to have the explanation about the use of the APP and management of the sun cells in the roof. I mean the instructions or whatever you call it. That point was remaining.

Nevada Power was too expensive. I thought there's a lot of sunshine here in the desert so why not use it. I signed up with Sunrun and I've had it for about 10 years now. When I had already signed my paperwork and they had an appointment to come and install everything, Warren Buffett bought Nevada Power and kicked Sunrun out of Nevada. But I was grandfathered in, so they could go ahead and still install it. The installation was very quick. At one point, they notified me that I wasn't producing like I was supposed to. They came and checked it out, and they figured out what was wrong with it. They replaced it at no charge.

Sunrun was doing door-to-door sales and when they came to my door, the guy that was doing the sale was extremely nice. His name was Connor and we really liked him, so we let him in and he sold us on it. Lots of people have come to the house but there was something about him. In fact, we invited him back for barbecues and told him we were sorry we didn't have any more daughters for him. He just laughed. But his parents even sent me a call and thanked me for taking him in for the summer. Also, the neighbor down the street also got solar put in and the bonus I would get, I gave it to him because he's working his way through school. So it helped him.

We gave Sunrun a shot and made a phone call. Their process was good and easy. They installed a lot of panels and it's all good. Our experience with Sunrun was seamless. It all went through very nicely.

My experience with Sunrun hasn't been too bad at all. The beginning was an issue. It was very difficult. I didn't like that they mentioned the panels, but they never mentioned about the battery. They installed the system but I found out that there was no battery at all. In the afternoon, after the sun is gone, the grid will pick my system and that's when I get charged. That doesn't make sense. I have an issue now that I'm paying two bills.

I have a home in Arizona, and it's always sunny there. I live in California and thought of putting solar panels here as well. I got Sunrun through from Costco, and I get a rebate back from them. So far, I've been very satisfied. I even referred friends to go through Costco if they want. Sometimes when you talk to them, they want to sell you. But when they send someone to talk to you, then that's a different story. They really tell you the layout and how many panels you should be having, and you can tell them where you want it more. They listen to the customer.

Everything in terms of Sunrun's service and when I call them, they're very prompt. I've had no major issues. I was originally going to purchase the panels. But after having to add the battery, I decided to just lease them. But I need to have them cleaned. So, I'm assuming I do it myself. I'm responsible for that. But so far, my experience has been okay. I had a couple of issues with the Tesla part of the battery. I need to get a stronger electricity box because periodically, it trips the Tesla thing and then I don't get anything off the grid. So I have to reset my electrical thing to get it going again. But other than that, I've had no issues.

The house we bought before already had solar, so I didn't know much about it except that the way the utilities worked was a lot different from the original house, compared to this house that we built, as far as how much of a decrease we get in our energy bills. But I've been pretty happy so far. The process with Sunrun was simple and painless. I also have the storage battery. The biggest benefit I've seen from the storage battery is that I have an electric car. I can't charge the car during the week because we use it for work, but on the weekends, I just charge on solar, which is nice. At one point, I wasn't putting out like I was supposed to, and Sunrun could tell on their end. So they called me up and said they wanted to schedule service and come out to look. They took care of the problem. I hadn't noticed anything on my end, but apparently, they saw it on their end. I would recommend them.

When Sunrun came here to install the system, they were delightful. The process was smooth except for one day my husband was in the driveway, and one of the gentlemen backed up and hit my husband. He fell to the ground, but luckily, he was just a little sore for a couple of days. He didn't get hurt. Overall, I'm happy with Sunrun, except every year, the rent of the panels goes up. I'm not happy with that.

I was impressed with the way that Sunrun delivered the presentation on the product. The representative was very friendly and took the time to help me understand and answer any questions that I may have had at the time. The whole process took about two weeks. They were in constant contact with me about the process. So I didn't have any surprises. I was home, available, and everything worked out to my convenience. That was important to me because I needed to make sure that I had someone here, and at that time, I didn't have anyone that I could guarantee would be able to be here. So, it did work out for me. I was able to schedule my work around what they needed to do. They installed about eight panels for the size of my home.

We wanted to lower our bills and thought Sunrun was a good idea. Enrolling with Sunrun was easy to do. They tried to help out. My bills at the beginning were low. I was just paying for the solar panels, and I had no electricity bills. But right now, I'm not sure about it because I have been paying for electricity as well since October. I'm not supposed to because our energy consumption at home has been the same. I called a few days ago because I thought I was not producing anything, but they assured that the panels are working properly.

I heard about Sunrun by doing a web search, because I was interested in solar panels. I had looked at them at a previous residence and felt it was too costly for the likes that I planned to spend in that residence. So, when I moved to my last residence in Colorado, I thought it was worth looking into, because I thought the investment would pay off. Sunrun’s program made it pay off immediately. Since I don't own the equipment, it has lowered my utility bill substantially. I may not be getting as much free usage as the long-term programs that I had looked at. But it is the substantial reduction and the budgeting that I can do going forward that made it well worth it for me.

Sunrun is a company that the sellers take advantage of older senior citizens. We had this guy acting so friendly and assuring us that this was best for us. He DID NOT let us read any of the contract. He would just say, "This page is just about ... Put your initials there," and he did that through the whole contract. We said we haven't even read the contract and he said, "Well it takes a long time and I told you the important things." I'm 78 years old with many expensive health problems. We live only on Social security and the cost is too much for us AND it's for 25 years. I have written to please cancel the contract because of the details above and they said, "No, we're not going to do that." If they were a liable company they never would have done this to us. Other houses around us can't even sell their homes because the people who like the house doesn't want to take over the contract.

A Sunrun rep came by the house and I had good interaction with him. He was very courteous, kind, and knowledgeable for a young kid. There were no problems getting the appointment set up for them to come in and put the panels up. They filled in the ruts that they made and cleaned up their mess as well. I had to reboot the panels a couple of times, but that's no big deal. Having Sunrun is pretty much what I was expecting. The first year I had it, I got about $150 back from PG&E. The year before last, I got $35, and this last year, I got 10 bucks. I've been very much satisfied with Sunrun and I'd recommend them to friends.

I was very satisfied when I had my Sunrun consultation. It was easy to understand and didn't take a lot of time. Going with Sunrun seemed to work out for me economically. I would recommend them.

The service is ok but overall, I feel like I would be better off without it. While it saves us a MAX of 100 a month, I'm not sure it's worth everything else. We were given false information in order to have us agree to it, only to find out that we are stuck for 25 years and can't even purchase it yet. We were told by 2 different reps that if we didn't want it anymore that we could let them know and they would come remove it. So finding out that they told us a lie and that we are in a 25 year contract totally made us loose our trust. The people that we spoke to are all nice, though, so that does help.... for whatever that's worth. I think the company could do much better if they are honest AND change their contract to put the customers first. Not sure I would recommend... but if I did, I would recommend using caution and get clarity on all things before signing anything!

The process and installation was surprisingly easy and we didn’t have to do anything really. Roland was informative and helpful throughout the process. ***** Five stars for the whole team. Thank you!

I had my solar system installed a little over two years ago. During the hottest months of 2025, my system experienced a significant production failure due to a mechanical issue. Unfortunately, I was never notified that there was a problem. I only discovered the issue after contacting Sunrun myself, at which point I was informed that my system had been producing only about half of the power it should have. Because this issue went undetected and unreported, I paid for both my Sunrun service and significantly higher utility bills during the peak summer months. From June through September 2025, I effectively paid double for electricity. This resulted in nearly $1,000 in additional out-of-pocket electricity costs caused directly by the system’s failure to perform as contracted.

During the summertime, I get the sun energy. But instead of storing it for me to use during the wintertime, it goes back to the grid and it's not giving me any incentive. I know somebody that has another solar panel and it's saving a lot. I called my Sunrun representative to see if the solar energy that I receive can be saved, instead of going back to the grid. My bill is still high and even higher. So it defeated the purpose for me having a solar system. When I asked to have a battery, Sunrun said I was going to pay extra for it. So now, they would sell me another stuff to create another burden when I'm trying to reduce my bill. My electric bill right now is between close to 500 and over 500. It's just a small house with 1,200 square feet, and half of the house is for electric. Imagine if the electric is for the whole house. I have a gas bill that I have to pay, too. So I'm paying close to 750 to 800 and that's too much.

I called Sunrun because I receive a text message instructing me to reboot my solar panels. This is something I have never had to do. The link that was sent did not work. I, then, called Sunrun to question the reason for the text message. I was informed that the solar panels are not communicating with Sunrun and that they are not producing any solar energy. Well, no wonder! I live in Massachusetts that recently had a blizzard. The solar panels are covered with snow not allowing the solar energy to be produced.

It's been the worst customer service event of my entire life so far: I was approached by the first salesman, I expressed interest in a solar project, but told him that by no means would I abide Tesla equipment on my property. The second salesman came, I signed documents, and again the possibility of Tesla equipment came up, and I told him, unequivocally there would be no Tesla equipment here. He said that he would add that to my profile. The initial project was planned, with a Tesla battery and inverter. I said, again, no Tesla equipment here; it was explained to me that I would have to wait for Franklin equipment, I was fine with that. At some point I was contacted by Sunrun as to whether or not I wanted to continue to wait, or have my account closed for the moment with no Franklin equipment yet available. I chose to remain an active account with Sunrun.

We have had our system for 4 years now and it has been offline more than it has produced. It breaks. We wait for someone to come out and repair it. Months go by it's fixed. 1 month later it's broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago, and they still haven't sent someone out to look at them, let alone fix them. A special shout-out to Gabriel ** who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working" on the problem. I can't believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!

Sunrun was going through the neighborhood, then we had the presentation with their rep which was fairly easy. When the installers came out, they did fine and didn't bother me at all. I got 17 panels from them and so far, I'm not saving much. During the worst part of the winter, I'm getting the Sunrun bill and I'm also getting a fairly high electric bill. But in the summer with the air conditioning running, I'd be saving a little bit.

My solar power was out most 2025. It went out in November of 2024 and wasn't fixed by Sunrun until the summer of 2025, when a broken part was then replaced. However, Sunrun did not monitor my system to detect and fix the problem. I kept contacting them and they kept telling me the problem was fixed "remotely". It wasn't. I paid my utility over $1000 in electric bills because Sunrun did not monitor, notify me or address the problem for several months.. Sunrun refuses to let me speak to some who is supposedly handling my case. They told me I would be compensated after the end of 2025. I have not be compensated or contacted.

Sunrun is one of the best companies I've ever known. Two gentlemen came the year before I took up their offer. At the time, I had just lost my wife and money was the problem. So, I was scared and I decided not to do it. But one of the guys come back the next year and he told me they could put the equipment on my roof at no charge. So, I agreed. They had a little delay in getting started on my roof because of the company that they had do it. But once they started going, they did everything there. They were out of the small panels and they gave me the large panels.

I looked into all of the companies at the time when my bills were high and Sunrun seemed to best fit what I needed. The only real problem I had is when I went to take it off to put on a new roof and Sunrun wasn't very helpful. They tried to funnel me to their personal ones and they were very expensive. I didn't go with their person, but it still ended up costing a lot more. It probably took away my savings for 5 to 10 years. Other than that, I'm satisfied. I don't know what the new regulations in California are, but it's such a great idea.

The electric bills here were very high and I just moved from Hawaii, where I had solar. The lady from Sunrun came and explained everything. She knew what she was talking about and she was good. When the workers were putting the solar panels in, they did it in half a day. My son was here and they did his house first. It worked out great for both of us. I love Sunrun. Everything's been working perfectly and I told a couple of friends about it.

Should have known better from the moment they knocked on our door, but we fell for it anyway. We thought this was going to be a good thing for us and could actually benefit from having it. We are now in a situation we shouldn't be in with the dodgy business Sunrun conducts. From our salesman Richard to the numerous phone calls that have been made with no record of any of it. We were told about a lot of promotions, and we thought about this a lot before going into it like we did. They were going to buy out our contract with our electric provider that we have had for 6 years, burned that bridge because it never got paid. Then we were told about a 6 month promotion for $1.00 a month, then our normal bill would come in, never happened either. Our salesman actually backed us and said yes, I did offer that in a text message. Surprise the miraculously can't see the message that has been e-mailed 3 times.

Please carefully read and discuss the details of your agreement! Our rep assured us we would lower our monthly bill, and would only need to pay the utility company any gas usage. It took months after installation for the panels to even produce anything. Then when they finally produced we still owed a substantial amount to our utility company because the system doesn't work at night. I wonder what the benefit is then on sunny days when there is an overproduction, if it can't help offset night time or overcast. So by paying the monthly sum to Sunrun plus our utility company we are paying the same amount we were with just utility. Apparently the contract lasts 25 years and if we ever sell our home and the new buyer refuses to take over the panels we have to purchase the whole system. There is no way out, the whole thing feels scammy!

Craig ** is our sales rep for Sunrun Solar. He has been friendly and professional from the very beginning. I appreciated how clearly he explained the processes and benefits of switching to solar energy, and I never felt pressured to buy. I highly recommend him to anyone considering solar. **

My mom looking at solar panels and she told me about Sunrun. Getting things set up with them was easy and the installation was pretty fast. They put up two sets of solar panels and overall, I would tell others that they should get Sunrun, too.

I researched solar a number of years ago, and Sunrun was one of the bigger suppliers. I had 24 panels installed and the process took one day. My system was turned on in October of ’23. From the very beginning, my experience has been good. There was no pushing us. There's an app from Sunrun that gives you a breakdown daily, weekly, monthly, and yearly. It's good. It helps me feel like it's paying for itself. Our energy bill is definitely less. Overall, I paid a little more for the product versus what other people were putting the product in for, but I wanted their excellent quality of work.

Sent most of my answer. But wanted to say one last thing. There needs to be more one on one people in the field at the residence talking to future customers directly! These phone and texting messages from Idaho, who at times spoke little English, is not working in California! Hire Californians like the installation crew that live nearby and care about their job and work done!

A door-to-door salesman came and said all the costs would be on Sunrun. I'll pay a monthly charge and everything would be hooked up to SCE with no problem. It's a good product. They installed quickly and at no cost to me and the HOA. The paperwork was handled through them, and so far, everything's been good. Sunrun has an app that shows the kilowatts generated, produced and sent to the grid and how much I've been using during the day. While my electric bill has stayed the same, I don't owe any money out-of-pocket to Sunrun. Meanwhile, SCE charges me an averages amount, anywhere from 25 to 45 bucks, depending on the discount. There are winter and summer charges, and how much rebate I get depends on what the rate is during those two charges.

Sunrun's presentation and promises were really good. We looked at other companies, but Sunrun was convenient. Installation took a few days. They had the workers come down with the panels, and then they had the other guy come and put the battery in. When we just had the system, a storm was approaching, and then our electricity went out. We called them to see what the problem was. They said our battery was offline since November. It was three months that we were being billed more than we supposed to, and it was three months that we weren't getting the service that we were promised. They said they'd fix the problem, and it was fixed. The promises were made when we bought it that they'd be on top of everything.

The salesperson outright lied about the contract. The company will not honor what I was promised. The customer service team is not helpful at all. The panels themselves work fine. However, I would not go with Sunrun again, if I had that option.

I have hesitated over the years to have solar panels installed. My salesman Dave was wonderful. Explained everything perfectly. The workers who came to my home were very respectful and immaculate. And all my other contacts throughout the process have kept me up to date and have answered all my questions.

I've worked with Patrick and my experience with Sunrun has been great. They are excellent people. I'm very happy with it. Initially, Patrick came by the house one day and it was pretty much of a cold call. Then we went ahead from there. I have a house down the Cape that I called him back for and he did a service there too. I haven't paid an electric bill in years. I have the solar, and I lease them. So, I pay $109 a month. I generate more power than I can use. So, somebody is getting the benefit of my sun panel on my roof. I’ve recommended Sunrun to many people, and they’ve gone with them.

Our system stopped operating due to a mechanical issue. Our contract includes monitoring services by Sunrun, and according to their own staff, their system detected the issue in June 2025. A case file was opened but never assigned to anyone. Because the issue was not addressed, the system shut down completely in August. I only discovered the problem in December when I checked my Edison true-up bill (our cycle runs August–July). The bill was extremely high, more than I’ve ever paid in an entire year.

Ronald ** is the best representative anyone could have, we is extremely professional, transparent, and communicative. Sunrun as a whole was very efficient and easy to work with. I highly recommend to anyone looking to go SOLAR!

The installation was great. Sunrun said they'd come in and do this and that, and they did everything that needed to be done. The representative was really nice. He came to my home and explained what it was. He said what it was gonna do and the cost. He also said what they'd had to come out and do, and took care of everything. It was done in a timely manner. It was all good. The only thing that was a surprise was because Illinois raised taxes, now we have to pay a minimal fee of tax on our solar panel. I called Sunrun about that because I didn't understand why there was an increase, and the rep was very nice to explain it. Other than that, we're very happy with it. It's very cost-efficient. My bill for energy is a lot less. If you wanna save money in the summer on your air conditioning bill, get Sunrun.

I had somebody come by the house, talking about solar. I investigated it, and got some references from other people. Then I selected Sunrun, the first company that contacted me, and I did not have any problems enrolling with them. Since I've been with them, I get my bill every month, then my utility bills are lower. They are a reputable company and I'm very satisfied with them.

Faith was my lady who did my Sunrun stuff and she was fantastic. She was so nice, and anytime I needed to get ahold of her for any reason, she was right on it. She's the best and switching to solar was very easy with one exception. I have an HOA and Sunrun initially put the system up on the wrong place. However, they corrected it and it was fine. Currently, I'm enjoy huge savings. Depending on the month, it would be anywhere from $150 to $400. People have no idea what I was paying for my air conditioning. It was unreal. I love Sunrun and I wish everybody had it. I have recommended it to people too, but they haven't done it and it's ticking me off. "You're being a fool. Why don't you do it?"

Sunrun's rep made promises that he had difficulty fulfilling, but he finally fulfilled them. And during the process, he disappeared. I told him, “I've looked at three other companies and I'm in a quandary because I need to replace my roof.” He said, “What if I put a package together that would include replacing your roof and getting new panels? I said I'll entertain that. He came back and we sat down, looked at everything and signed an agreement. However, I had a difficult time hearing from him. I would leave messages. He wouldn't respond.

We had been thinking about solar for a while, but hadn't decided on a particular carrier. A salesman from Sunrun walked into our yard and did the presentation right then and there, and I was very impressed with it. We got 16 panels and the installation went very smoothly. Everybody we dealt with was very professional and it was completed in three months from the time that the first salesman showed up till the time it was functioning. It was quick. I would like to pay a little bit less, but I understand how they got to their cost.

I was trying to save a buck and see if I could get ahead of the game and looked into getting solar. I heard about Sunrun through a friend and when I switched, it was okay initially. But I never saw that I was not earning credits. I earned credits two months out of the first 14 to 16 months that I had it. So, I came to the conclusion that the salesperson undersold me on purpose so they could come back and try to sell me more panels. The salesperson I was working with, James, was always good at getting back to me, but he was never good at explaining things. He always wanted to rush me through everything like the DocuSign. When I asked about extra panels and Tesla batteries, he said my payment would go from $115 to $145. I thought I was getting Tesla batteries along with it, which was the steal of the century.

A Sunrun representative came to my door, and for some reason, I let him in and listen to his spiel. I thought about it a long time because my son had solar, and he paid for his own under the first system where he gets paid for whatever he doesn't use. I couldn't afford $30,000 for nine panels so I didn't do it. But the Sunrun guy made it easy enough for me to look at a monthly payment and figure out that that was what I was going to do. I was impressed that he wasn't totally into selling me on it. He was very clear that I was not going to get solar for free. Those advertisements are not correct, and that's not what this program does. I will get billed a monthly bill, whereas all of the other companies, when you're calling in and you're seeing an ad on TV and they say it's free, they're not really telling you the truth.

I like Sunrun as a company, and the service was great. They did an excellent job. I didn't have a problem with the price, but I've referred probably three other people, and they came back and said Sunrun was more expensive than a lot of other solar companies. Still, you get what you pay for. When they came out and did the presentation for us, the experience was pleasant. The initial presentation was the rep wanted to see where we wanted the panels, how much energy we wanted them to generate, and how much we want to offset our utility bill. So based on how much we wanted to offset our utility bill, he took that information down and did a workup on how many panels we needed to reach that goal. We had given them about three months of electric bills, and he used that as a basis for determining how many panels we would need.

The most awful, disgraceful, deplorable company ever!!! Bought a house, it had their crappy system, worked for a few months and now stopped working since 2025 and they have yet to fix it, even after they identified the problem. Do yourself a favor…. DO NOT I repeat… DO not go with this company…. Even if your life depended on it… don’t sign up for this company. Run away fast!!!!

WARNING, DO NOT PURCHASE SOLAR PANELS FROM SUNRUN. We purchased our second set of panels from SunRun in June 2025 (they purchased the company we originally dealt with). When speaking with our sales rep David ** he assured us that as soon as the final inspections were complete he would have his guys return to install both critter guards as well as snow guards on the new panels. He also agreed to supplement the cost of critter guards on the original set of panels since they have had to come out and make repairs to our system caused by squirrels chewing through wires.

I wanted the whole house fan to suck the hot air out of the house in the summertime. I got it for free but they also told me I had to get solar. I did it with Sunrun and I like it. The process was very easy and they're been great so far. I have a battery too. They tell you to do your main appliances during the daytime when the sun is out. I live in California, so it's out 95% of the time. When you get the Nest thermostat, there are also these contests and they tell you to power down from a specific window of time, and you earn points. I do that a lot too.

We got our second set of solar panels with Sunrun. They put 18 more on the roof and the installation process was very good. They showed me what needed to happen. They had to get all the city permits and it took a little bit while, but they were very professional. I have a battery backup too, so they had to put a new panel in so that they could put the eight circuits. When the power goes out, it's 30 seconds and my power is back on. It's pretty cool.

I met a guy who had solar installed and I was concerned about energy costs. He told me about the broker he used and his positive experience, and I contacted the broker. When I decided to switch over to Sunrun, there was a glitch because the city was being difficult about approving the system. They said my power box needed to be grounded. I told them it was grounded, with a grounding rod and a large copper wire bolted onto it, but they said they couldn’t see it.

Signing up with Sunrun was awesome. Austin was great. He gave us a lot of information, and we were sold. They explained everything really well. Everything was also fast. I was impressed. Their app is also pretty informative. Since having the panels installed, my bills have been lower. Whereas with SDG&E just alone, we never knew what was coming. At least now I have an idea what I'm gonna be paying monthly, whereas with SDG&E, it was a surprise.

A salesman came to the door from Vivint, and he made a proposal for the solar panels. My wife and I talked about it, then the salesman came by about three days later and we told him we’d go ahead and do it. They arranged for the solar panels, the inspections, and all the paperwork. They sent a guy out and he inspected the roof, then he made his report and another guy came out. They measured all that they were gonna put on, and when he left, another guy came and they sent all of the paperwork for me. They did everything and to have it all installed with absolutely no money out of my pocket is amazing.

Sunrun had a young man who was going from house to house. They worked on my neighbor, then they walked to my house and asked me if I was interested. I looked into solar energy and the potential savings I was going to have, and when I enrolled with Sunrun, it was good. I didn't have any issues. They explained things to me. They came to my house and they were patient and very professional. I appreciated that.

I had solar panels from Sunrun via Costco installed in 2021 with a back up battery which we purchased outright. The process was very easy, the installers were great. Within about 8 months we started getting issues with our panels not communicating properly to the app or the grid, so a tech came over and rectified the issue. There was no charge.

We've been dealing with Sunrun for two years now and so far, their customer service has been excellent. One of the reasons why we were going with the panels on the roof was because of two things. We wanted to go to renewable energy, and also, the fact that our electric bill would be considerably reduced. Since going solar, our electric bill is definitely considerably less. Everything has been working wonderfully. So far, so good.

I had been looking at going solar for a long time. I went with Sunrun, and based on what I wanted and what I got, I wasn't very happy. I wasn't happy with what they gave me. I have the storage battery. I wanted the Tesla but they gave me SolarEdge. I also wanted 20 panels, but they only gave me 14. But during installation, my experience went relatively smoothly except for one glitch. They had to come back and work on my panel because my dryer kept tripping the breaker, and they had to get an electrician out here to rewire it.

A young lady was walking in the neighborhood, and she was talking to someone, and my neighbor said she was doing the solar panels. I called her and told her I was interested in hearing what it was about. The presentation was good. The reps talked about the panels and roughly what it would cost. At the time, I was looking into getting a new roof and we talked about that because the roof was in terrible shape. They couldn't put the panels on it. I've talked to different people and listened to the prices. But Sunrun could do my roof at a more reasonable price. The young lady checked into it and looked to see if I was qualified, and we went through the procedure.

Our neighbor was getting the system on first, and they had just moved in, so I didn't introduce myself at all when they were first moving in. They were getting the system installed on the second day, and I went up there and finally introduced myself. I said, “Hey, what do you guys think of that?” I asked them, and the lady was very nice. She said, “Let me get you my son, because I don't speak that great English.” He was the one that encouraged getting them, and I said, “Okay. I'm gonna see what's more.” At Costco, I always see the Sunrun person and I just walk by them. However, having more people getting something interests everybody. “How come that person has it and how come that person has it? Why do we not have it?” That's how we got the system.

Overall, Sunrun did a decent job. I was able to reach them, and they billed us properly. The system was operational most of the time. But beware because we had some issues and we don't know if we saved much. You need to do your research before you commit to that. I was at a Home Depot and someone from Sunrun approached me asking if we would be interested in putting solar panels on our house.

PG&E has been going up and up so I went solar. I've been enjoying Sunrun's service. My system works well. My electric bill stays well down. However, I do not understand why my payments to Sunrun have gone up three or four times since I've had my system installed. I have saved on my payments to PG&E, but those were taken up by the payments to Sunrun.

Freedom Forever approached me about having solar panels on my house and they installed the solar panels. I pay Sunrun $45 a month and they manage the transfer and sale of the electricity I have generated from the solar panels. Then, I get a monthly statement or a statement about how much electricity I have generated. I have eight panels on the house, and they took the two-year average. I’m a little disturbed that in those two years, I was gone in the summertime, and the air conditioner was set at 90. And that goes back to what happens when I get my PNM bill. This year, Sunrun is charging me $49.26 a month, and I interpret that as a monthly payment. It's a 25-year contract, and it goes up a little bit every month, every year. If you multiply that, I'm paying off those solar panels because when I was first approached about them, there was no cost for the installation.

Sunrun is a good company. I've had a good experience with their reps. They were really personable. They weren't pushy. They gave us all the information and let us make our own decision. The installation went fairly smoothly, too. They handled everything. They went and had all the permits drawn and everything went according to plan. We got eight panels. They don't cover our energy 100%, but we have a lot of trees that cover the front of the house. But it makes a good impact on our power bill, where it has decreased it significantly. I also have their app downloaded and it's very user-friendly and easy to understand.

Sunrun has a beautiful website, but it's vague. Still, we got the panels and switching to solar was easy. Sunrun offers a great deal. It feeds across. We get one for our voltage that we put across versus receive. That's all good. That's probably part of the local utilities more than anything else, but I thought we were gonna have a much better savings in general. The overall service went great. They had a heck of a time with the city. Some of the ordinances are a pain in the butt, but they took care of everything. Also, I'm not happy with anybody getting on my roof for any reason and I told them ahead of time that if the installers twist their foot on that roof, they're gonna ruin it. I was watching them closely during install and they did well. In general, everything went well.

SUN RUN was very successful and produced excellent results. All the way across the electrical spectrum. Very satisfied. Outstanding product and professional demeanor. I recently received their product and they installed all required panels and battery on a timely basis and surprisingly passed my expectations. Hard workers and great staff.

Anytime we have an issue, I call Sunrun, which we haven't had many, and they respond to the issues. I have no problems with Sunrun. So far, so good. I would recommend Sunrun to anyone looking for solar.

Sunrun cheated on us. I get my utility bill plus Sunrun bill. when called sunrun they say your system is working fine and because of your usage. They estimated wrong and provided wrong calculations to get contract signed. Obviously, they put less panels and production is less and saying usage is high. No good. Do not fall into trap of going solar with them. It is fraud.

My system has been down since March of 2025 and Sunrun has not repaired the issue. I constantly get the run around, yet I continue to pay every month. I wouldn’t recommend Sunrun to anyone.

I've been in solar since 1986. When I was over in Mexico, I was a snowbird down on the Baja. At the time, that was the first time that I heard that Sunrun was a big company in solar. Then, when I came here to Florida and they started opening up to come into Florida to get the solar, I wanted solar. So, I decided I would go with one of the largest companies in the United States. Before, I had Marine Batteries where you would buy the panels and set things up yourself. Compared to that, my setup with Sunrun works very well. I have a lease, then I also purchased seven panels because I bought the batteries. The battery backup is cool when there's a hurricane and everything goes out. With it, all of a sudden, you have electricity.

I called up to pay off my solar. At the sale I was told it was around 20000 dollars. Well what I was told and what I sign on a phone are two different numbers. After 2 years I wanted to pay off the solar and add more panels because I keep getting electric bills 40 to 240$. They said no not in my state then I said I waited to pay it off and the price was 50000$, that's what I didn't sign up for but on page 28 fine print on a phone they made a fool of me, I didn't see that, I trusted the guy and sign, bs they bullshit me, lied and misled me, I could of had it done for a 1/4 of the price having paying someone else, not worth it now. Next time shut the door in their face.