Sunrun Reviews

I came in as an informed person having a small idea of what the numbers needed to be. Joey listened to my requests & questions and answered everything with confidence. It finally makes sense for us to use solar.

A Sunrun rep approached me and told me about their program. I was not too aware of it, but I took a chance and I am glad that I did. They are very good and there's a person there who is what they call a gold medal. We had one situation two years ago when my roof was leaking and I asked them to come move the panel for me to do over my roof. They charged me $300 per panel to move the roof, but it was due to their installation that my roof was leaking, because that was a brand-new house. Then for some reason, Sunrun didn't move the panel. I tried to fix it several times, then I got it done. So, I'm hoping to God it remains good.

Sunrun's service is really great when we initiated everything. We haven't had any problems at all. Their app is good. Initially, my husband and I did all the calculations, and in the long run, it's better to just pay the amount that we did in cash, and then not have to worry about paying electricity for the rest of our lives. But then, my daughter and her husband and their child moved in. This was the first time in April that the true-up occurred, and it was just under $300. They ended up paying it. But in the long run, we don't have to pay it; they do, but that's just because of their energy usage. It gives us peace of mind. Plus, we're also helping our environment, contributing to global climate change.

My sister had solar panels put in through Sunrun and was happy with them. She referred Jeff, who contacted her and took care of everything. We were putting on a new roof, and when that was finished, I contacted Jeff and told him I was interested in solar panels. He explained everything, and even now he says I can call him anytime if I have questions. We already knew how the system worked because we had some panels installed before but they weren't producing enough. So, we put the extra panels on and a battery. The installation was fast and easy, and everything went smoothly. The workers were efficient. Shane, one of the gentlemen, explained everything about the panels and what PG&E was going to do.

First, I have looked a several Solar Systems, purchase, lease, PPE and this new program that Sunrun is coordinating with PG&E worked for me. From the time I met Jake ** (Sales Representative) to installation with city permits was only 6 days. Installation was completed in one day, and started generating power same day. The Installation Crew was awesome, they were professional, courteous, punctual and Safety was the utmost of importance to the team. The crew left no evidence of being at my house when they left. A Big Shout out to Team "Oden", Octavio, Tim, Pedro & Anthony!!!!

Very good services, highly recommended! Always a pleasure to see a good business around.

Some friends of ours had Sunrun, and they were so happy about it. They told a bunch of us, and we tried it. We are very pleased with the system. We've had it for four years now. The pricing is reasonable. And we have had two events that required extra care last year. We had a battery that stopped operating properly. And just this year, we had an inverter that stopped operating. But in both cases, the problem was solved.

When Sunrun did their presentation, they were very straightforward. They said, “We'll do an estimate, determine the panel. We can do on your house, and how much it's gonna cost.” The installation was really easy. I took a couple of days. Now, our electric bill is $40 a month. We are in Arizona, and before going solar, our bill was about 400 in the summer. We're really saving. We are extremely happy.

We wanted to lower our energy bill. We were already a member through Vivint. Sunrun bought Vivint, and we've been a customer with Sunrun for a long time. Everything's been the same. We've never had a problem with Sunrun at all. They had called a couple of years ago and I said, "Oh, I'm all set," and hung up. They called right back and said, "Don't hang up, we're your solar company." I thought it was one of those calls. Apparently, they're out of California, and said that a red flag came up on our account and they want to send somebody to check everything. I said okay and that was the last I ever heard from them.

One of Sunrun’s sales reps came by, and he was very thorough. He explained everything and showed us the cost savings and what's great about it. The installer was always coming around, checking on me and how the system was working. He did a very good job, and I liked him. The installation went smoothly and took five hours. But getting it up and running took a while. It was around five months before it was fully functional. Then, I started seeing some savings. Other times, I saw it skyrocket because of the weather outside. You could go to the app and look at what's going on. It's simple. They explained it very well.

What I was sold and what I received were completely different. I was told I would have a fixed expense of $153 a month. I would have no additional electric bill. In actuality my bill is going up 3% a year and I'm still having to buy power. A Sunrun rep came to my house and told me they did not install enough panels. I've called and tried to contact them and to no avail. So now I have a 25-year contract that's going up 3% a year and all of my electricity needs are not met. Very disappointed.

I am glad that I'm overproducing and adding energy to ComEd, but it would be nice if ComEd gave me something back for it. That's just the way the system is. I like the idea that I can run my air conditioning and not have to worry about the cost. The problem is I'm a frugal man. I'm 75 years old. I'm used to turning lights off. I still turn lights off, even though I don't have to. I do, because I still conserve energy. I'm in that mindset because I got more panels than I need. I wanted a lot of panels because I had a lot of roof. My electric bill is $20 a month. I got a two-story house, and four bedrooms. I'm thinking about getting rid of my gas stove and going electric, and getting rid of more gas appliances and going more electric. Do I own my panels if my 15 years of paying on my them is done? Are they mine? No more paying Sunrun for them every month. I'm a little unclear about that. Other than that, I'm very happy with Sunrun. Go with them.

Sunrun's awesome. The system operates way better than what they quoted me. They always reach out to me with all the upgrades and availabilities that are out there for me. My sister had Trinity put her solar in, and she had nothing but trouble. I had another friend used someone else. I was recommended Sunrun, and I'm glad that I use them. My electric bill is a fraction of what everyone else I know pays, and I don't pay anything to National Grid.

Warning: Sunrun sent my disputed debt to collections. Warning: Promised savings, collection notice. Warning: Sunrun claimed i owe $52,165. Warning: My bill increased, not decreased. Warning: Ask questions before choosing Sunrun. Warning: Solar savings never materialized. Warning: From savings promise to collections. Warning: Verify Sunrun's savings claims. Warning: My costs increased with Sunrun. Warning: Disputed debt sent to collections.

My neighbors were getting Sunrun. So we inquired, and we liked what we heard. Then we got one that we rent from Sunrun. We're satisfied with the sign up process. Since having the system, the electric bill is lower. I would recommend it.

I wanted to do something to offset my electric bill. I heard about Sunrun from a friend who has Sunrun panels on his house on the Cape. I've had absolutely no problems interacting with Sunrun. The panels work as they're supposed to. My last electric bill was $34, and I only have 10 panels. I use the Sunrun app for tracking. I don't care for the way it changed. I prefer the previous version. The graphs were more understandable for me in the previous version than they are in the current version. Other than that, I'm very satisfied with Sunrun. The biggest benefit of having them is the drop in my electric bill. It’s 65 bucks a month right now, but it goes up 3.25% every year. So, if you take my electric bill last month, which was $34, and add the $65, I'm really paying 100 bucks for electricity, which is a heck of a lot better than the 230 that I was paying previously. My decision to go with Sunrun has worked out 100% for me so far.

It's been excellent the whole time with Sunrun. If I need to get ahold of somebody, I have a person that I can call to talk to. There's always someone there if I have questions. The professionalism of everybody stands out. They are all great, easy to talk to, and friendly. Going solar with Sunrun, I'm not having very large electric bills which I like. I can also go online on the app and check the production, and it's been good. I'm not having to worry about using my electricity. People should try it.

I am not one to leave reviews but I am very disappointed in this company. We never had any major issues with this our solar panels until recent. A piece of our equipment stopped working in November and we were unaware, especially because we do not produce much energy in the winter months. Last month we checked to see how much energy we were producing because our eversource bills have been very high still, and it turns out we haven't produced anything since November. Sunrun put in a "ticket" in January knowing that our solar panels were not working and did nothing about it. We called in May and they say they needed to send someone out and they would schedule something. Two weeks later and we still haven't had anyone come out so we call again. They finally send someone out a week and a half after that, so now we are looking at a month of waiting and more money gooing in their pocket for nothing.

Everyone did a great job. Salesman was on point. Probably should've had a precon meeting to go over the way the conduits ran. But the roofers did a great job, the electricians and the construction crews were great. Now we get to the start up and everyone's ghosting me. Called the Sunrun main office and get a run around. Salesman was "let go". Come to find out he had a reaction to some meds and needed some time off. They let him go. The project manager isn't replying to my chat. All this sun and no hook up...all the switches are on. All the inspections are done. Over a month I've been trying to get an answer. No return calls.

After speaking with five different solar companies, I was disappointed by the lack of follow-through. Many representatives spent hours discussing potential deals and promised quick installation, but ultimately failed to deliver and never followed through on their commitments. Fortunately, I decided to work with Sunrun, and the experience was completely different. Luis and his team, along with JoAnn, were professional, responsive, and dedicated to making the project happen. They guided me through the entire process, kept me informed, and delivered exactly what they promised. Today, I am enjoying the benefits of my new solar system, and I couldn’t be happier with the results. Thank you, Luis and JoAnn, for your hard work, outstanding customer service, and continued support. Your commitment to your customers is truly appreciated.

When Sunrun first came to us, we were told that if we installed solar panels, we would only have to pay our net metering bill once a year, and that it would be a very low cost because the solar system would produce more electricity than we used. We even asked about adding extra panels at the time, but we were told we did not need them. For a while, my annual net metering bill was about $176. However, it has now increased to over $500. When I contacted the electric company, they explained that my solar panels are no longer producing enough power for the grid to offset my usage, and that I am using more electricity than my system is generating. The electric company told me to contact Sunrun. When I did, I was told that the only solution was to sign a completely new contract to add more panels. This would also require additional equipment, including batteries, and would increase my monthly costs by approximately $150.

Sunrun made it easy. My electricity bill was high. It's better now because it's not that high. My husband passed away, so I lost some of his income. This helps a bit. This time of the year, my light bill is inexpensive, which makes it nice when you open up your light bill, and you don't see a $400 or $500 bill. The main concern was I didn't know if I want to be logged in for so many years. I don't know how many years that I have to be obligated. But it doesn't hurt to give Sunrun a try. In the long run, you're going to save money. There's a girl that I know who has Sunrun. She put it in for her and her mother. I guess she's satisfied with hers, too.

I just got idiot come on electric cuter on my property and start hitting my door instead to use doorbell having tablet in his hands. I was really upset to someone punch my door. I started yelling at him and he was just smiling and provoked me. It’s private property, no trespassing. And of course they selling solar panels very aggressively because they are not good, I hope they never send them again. Private property!!!!

Great people, great customer service, respectful, treat you well, great with people.

I'm an old man who believed their salesman who stated that I would receive "1" bill from them and that they would take care of my Ameren bill. Discovered after a month of operation that I am receiving bills from both Sunrun and Ameren. Called their support folks and was told that I'm stuck with their contract. Told me that their salesman is no longer with the company which doesn't help me at all. Will be talking to an attorney. The system has been down for over a month and they are taking their sweet time to resolve. So sick and tired of dealing with liars and cheats. What happened to integrity and customer service?

I am waiting for over a month for installation. I was texted I hadn’t paid my electric bill, called electric co, my bill was paid. Then texted me that my tax bill wasn’t paid, checked further and my taxes were paid. They had me mixed up with someone else! The person in the office who was taking care of my installation is Shanae **. I am requesting she be removed from handling my installation. I will admit my neighbors are very happy with the installation of their solar panels from Sunrun. And 90 minutes ago they said they would be here within the hour.

Updated on 06/28/2026: Nothing. Phone call from someone from Sunrun the day after this review was published; another employee called the following day. That is it. Back to crickets and nothing fixed, scheduled to be fixed or resolved. High temps, going on 5th month of no solar energy being generated and zero accountability. Horrible.

I went through a program within the city of Los Angeles and Sunrun was the company affiliated with it. The guys who came out were great. They also did some minor roof repairs. They were very well-behaved, mannered and respectful people. They installed about six or eight panels on the roof. We wanted a bigger system, but the roof didn’t allow for it because of setbacks that were being incorporated during that time. They were able to go to the edge, but they had to give a three-foot setback per area, which took some panels away. But we are getting enough to cover our usage at the moment. We’ve noticed a big difference in our electrical bills. We’re getting $1.40, $1.50, $1.80, even $2.00. We had a larger bill once, around $60, because the meter wasn’t read and they did an estimate, but it was reimbursed.

Crooks do not get solar from Sunrun. We have had them for 5 years. They have costed us more money than saving us money, our system always has issues, and we are still paying two bills, Edison and Sunrun, we wish we never answered that door.

My experience with Sunrun was fantastic all around. From my salesman, Andrew **, to the support staff and the app, to my install team led by Jason, everything was topnotch. They walked me through each every step of the process which went as smooth as possible. My family and I are super excited to have gone solar and look forward to a bright future of energy independence. We couldn't have asked for a better experience.

Sunrun was good, friendly, and very polite when they came out to do whatever they needed to do. They picked up everything. Everything went good. We have the batteries, too. The system barely got installed. They still have to do inspections. They needed to do something on the ground and got left where people could trip. It will be put in a better, safer place.

We bought the place in November of ’24, and the solar units were already there. One of them was purchased by the previous owner, and I'm leasing the other one as part of the sale. The setup with Sunrun went smoothly. It was a very professional transition. I had one experience where I had to contact customer service, and they were very responsive.

A young man came to our door and talked to me and my daughter about reducing SDG&E. We looked into Sunrun more and ended up getting solar panels through them. They were very quick and very good. This is the first time I’ve had solar panels and it’s been a couple of years since I got them. We also did a roof redo, and it enhanced the home and took a lot of pressure off us financially. Sunrun did everything they said they were going to do.

Go to Sunrun, who will treat you fairly, and you'll be happy in the long run. I've never had the occasion to go back to them. I've been with them for a couple of years now, so everything is going well. I've read some reports beforehand that said Sunrun does not act as quickly as they could for complaints. But I have had no complaints, so I'm not in that field yet, and I hope I don't get in there.

I first heard about Sunrun because we already had them from another house. We got it through Costco. When I called in, the customer service was good. I told them that I didn’t want to pay for service, and they told me it’s a lease or a rental, so I was okay with that. Since going solar, I haven’t had any problems. I just don’t like the rain because when it’s cloudy, it doesn’t produce, so I lose money. Overall, I would recommend solar panels because it saves a lot of money.

My family’s experience with Sunrun has been extremely frustrating and concerning. The issue started in February 2026 after my brother’s home sale closed on 02/06/26. Despite the property transfer, Sunrun continued withdrawing ACH payments from his checking account for two leases after the close of escrow. I immediately began contacting Sunrun to obtain reimbursement for those post-sale withdrawals. Instead of resolving the refund issue promptly, the situation turned into months of repeated calls, conflicting information between departments, collection activity for balances that should never have existed, and almost no meaningful communication from management despite multiple requests to speak with supervisors. During this process, I received only one direct phone call from Customer Solutions.

I would recommend Sunrun. It’s what I want, and it works great. It was good service, even during the installation itself, or the configuration and setup. Some of the panels during the initial installation didn't work, but Sunrun immediately had someone come out, and that was fixed within a week. They called me proactively, and we figured everything out. They scheduled the maintenance. Everything was good. It was done effectively and efficiently.

This is a terrible company to do service with. They don’t hold up to their contract. They are very poor customer service. Their salespeople will lie to you, not a good company to work with.

Awesome experience end to end so far from the sale through to the installation. Still awaiting final commissioning. Lyla the salesperson super knowledgeable and straight shooter. Solid communication throughout and install crew super efficient. Couldn't believe how fast they got everything put in and as an engineer I inspected everything in detail after and really precise and detail oriented install.

I talked to the guy who came to the door, and I decided to go with Sunrun right then and there. They did an excellent job and it didn’t take that long for the system to get in place. I added everything up for the past year, and I saved $1,000 on electric bills. It’s been good so far with Sunrun. It’s excellent.

When the system works, the system is great. As a recent new customer Sunrun Flex, the Sunrun contract is not clear, overly cumbersome. New customer support was promised but not delivered. Contact with customer service is very poor, unproductive, waste of time. Responses vague, misdirection, requiring repeated questions and contacting CEO to spur responses. I support solar energy, but unfortunately Sunrun is the only stable solar service in my area.

The enrollment process was a little tedious back then. We have 14 panels on the house. What surprised me the most was we don’t have a zero electric bill. We've only had twice that the electric bill was zero. But the electric bill is significantly lower. Why would you not go with Sunrun?

We've had Sunrun for 13 years, and they've been very good. We're very happy with them. One of the people came around door-to-door, I was able to talk to him, and I was happy with all the answers I got. We had a couple of problems, which they fixed right away. A couple of panels were out shortly. They came up and repaired them very quickly. Their website tells how much you use per day, per week, per month, per year, total, and how many trees you saved. Our rates have been low. We have two systems so we get a lot of credit. It made our life easier, and our electric bills have been lower.

The purpose of installing solar panels on my roof and entering into a 20-year lease agreement was to reduce my monthly energy costs. However, I’ve been made aware that Sunrun continues to adjust and charge the monthly solar payment even when the system is not functioning. This effectively means that if the system is down or not producing, I am still responsible for paying my full utility electric bill in addition to the solar lease payment. This situation defeats the purpose of the agreement, as the expected savings are not being realized when the system is not operational. I would like clarification on how this is handled and what steps can be taken to ensure the system is functioning properly or to address billing concerns during periods of non-production.

Sunrun’s reps came around but people in the neighborhood were getting the solar system from Isaksen. So I wanted to make sure. Sunrun’s reps started explaining different things that we'll never own them, but if something goes wrong, at least they can repair them and it won't cost anything. So we went with them. The process was easy and the people were very nice. I still have one of the girls' numbers and I talk to her once in a while. I never had solar before but I like Sunrun and I am 100% satisfied. I just don't understand why the bill went up this month. We were always paying 139.50. And now, it's 144.

Kingi and the entire Sunrun team went above and beyond throughout the process. Kingi was professional, responsive, and easy to work with from start to finish, always making sure everything stayed clear and on track. Install expert Tommy and the crew did an excellent job during the installation as well. The team was efficient, respectful of the home, and the overall experience felt smooth and well coordinated. Really appreciate the level of effort and care everyone put into the project.

My friend who was getting Sunrun told me about it, and at that time, my PG&E bill was astronomical. So, I went with it. I didn't have any problems when switching to it. I have two batteries. It runs the PG&E, so I don't have to pay it.

The project went smoothly and any questions I had regarding any step in the process was answered promptly and to my satisfaction. The additional backup battery has already been a lifesaver, since I have lost power two times since it was installed.

My experience with Sunrun was great. The process with Sunrun was easy. With Southern California Edison, it was difficult. Sunrun was incredible. Our electric bills have been a lot lower since then. Anytime we would have an issue or I'd have a question, I would call a representative, and they would put me at ease or correct the issue that was taking place.

A friend of mine got Sunrun. I went to her house to check it out and see what the situation was. Then I called and talked to my representative, Anthony, and he came out and gave me an estimate, and we went over all the details, and then we went forward with it. It was a smooth process.

I was pleased with the experience. Material arrived the same day that installation was scheduled. Crew kept me informed what they were doing and answered my questions. The only comment that prevented me giving a 5-star is that they seemed to have to take a lot of pictures over the course of several visits.

Company was supposed to be a government energy based program, NOT TRUE! When Sunrun's agent stated about a soft credit check, when cleared they would return with the paperwork. They came back with workers, solar panels and contract in my daughter's name! I refused to sign, told them correct it, I'll sign. They left everything in my front yard where it sat until I had it moved. They called me. Said everything was corrected, and would be sent through email for me to check and sign if everything was fine.

Sunrun’s rep came knocking on my door about 10 years ago and I decided to go with solar since it was a lot cheaper. Everything went smoothly, from the sales visit to the installation. We just have the solar panels right now but I'm in the process of getting the battery because I'm replacing my roof and Sunrun offered me a good deal. The bill is a lot less and I love it. The customer service is great and I would recommend Sunrun.

We had new construction as well as several houses on the street and the rep from Sunrun came to the door and talked to us about it. He was wonderful. He was informative and not pushy. The techs who installed the solar panels were very good. When our house was built, I found out from my builder that they put in the conduit for solar panels in the house, so that was a surprise. I’m very happy with going solar. I rent my panels, so I pay that every month, but I haven't paid an electric bill in years. Prior to Sunrun coming and talking to me, I had sent out feelers to a company but didn't follow up with them. Recently, they called me and I told them I have solar panels from Sunrun.

We had a great experience and the process was simple and straightforward though it can take weeks when City, State, & Utility are involved. Highly recommend working with Sunrun, specifically Brian ** in New York, for your solar installation. Brian was incredibly knowledgeable and walked us through the entire process, making a complex project feel simple and manageable. He was attentive to our needs and responsive to all our questions. The Sunrun installation crew was professional, tidy, and efficient. We are thrilled with our system's production and are already seeing the benefits on our electric bills. "If you want a smooth, reliable experience, ask for Brian!"

Sunrun came to my residence when they were promoting and somebody recommended them for the solar panels. So, I went with them and the installation was okay. In the beginning, switching to solar energy was a bit of a problem. When they installed the panels, the system was tripping off and going off on its own. When we complained, they came and said maybe the panels that they gave us were not enough. So they added on more panels. But even after that, we still had tripping problems. So they had to replace the tripper. Since then, everything seems okay. I also have no issues with their customer service and the price. But the problem here is Unitech because their rates are high. Overall, I would recommend Sunrun. It is a good service, which people should embrace, especially since they are promoting renewable energy.

I’ve got Sunrun solar panels and I’m not pleased. With the door to door salesperson, he promised me that the only bill that I was going to receive was the one for Sunrun and I I found out that it wasn’t true, also he told me that any energy down loud to the grid was compensated in a monetary check payable to me. That was not true either, so open your eyes before you agree to anything they inform you unless is documented in writing!!!

I wanted to save some money on electricity and have a healthy environment overall. A friend told me about Sunrun and I worked with them to go solar. I also did some research and their price was very comparable with other companies. The salesperson was awesome and she explained the whole process. She made it really simple. Then, the guys who came out for the installation part were professional. Everything was done in a timely fashion and they kept me posted on everything. They covered the entire roof with panels and it's been a year as of this month that we've had them. I am starting to see some savings. I love the app, too. I love looking at it and seeing the charts daily, weekly, monthly, and yearly.

Sunrun came to my door and their representative did a fantastic job. We talked to somebody else but we liked what Sunrun offered, so went with them. It's been a very positive experience once everything got all taken care of. Now, we're in a better place and we're pretty excited. Our guy there was Bobby and he helped us tremendously in getting everything situated.

They were good. They got everything done. The installation was a full day. They cleaned everything up. Got everything installed pretty fast as well. They have a great price, great service when they came out, and the salesperson had great communication skills, following up all the way through the process. I haven't had any issues with Sunrun. I’d highly recommend it.

A guy came knocking on my door, which was how I knew about Sunrun. I knew I would like solar energy services, but I didn't think I could afford them. When I switched, it was easy. I got approved and the men came and put the panels on the house. It was five months before they got hooked up, but that wasn't a problem. I signed papers when I did it and I didn't know that I was going to have a monthly bill every month. But I got over the shock of that. Most of the time, my payments are very low except for a couple of months in the winter but it still saves me money. I'm very satisfied with going solar. It's not something that you think about all the time. It's just there and when the light bill comes, it's cheaper.

Having Sunrun, I don't have electric bill. I pay them a monthly fee and I reap the benefit of my solar energy system. But every year, the payment goes up in May, 'cause that was when I signed with them. My payment goes up 4% of what it was the year before. We have the highest electric bills out in Massachusetts. We're about even with Hawaii. But paying less than what my neighbor is paying, like $300 or $400 a month for electricity, we got a good deal. I always recommend Sunrun to friends.

From the beginning to the end, your team demonstrated exceptional professionalism, Dillon. The sales representative instilled a sense of comfort in me, and I am uncertain if I would have proceeded without his assistance. Furthermore, the two foremen who oversaw the job either yesterday or Wednesday were truly remarkable. They were highly knowledgeable, diligent, and trustworthy individuals. Treating them to a team lunch, they efficiently completed the job in just one day. I am thoroughly impressed with the performance of Dylan and the two foremen, rating them a perfect 10 out of 10. Their work on the job was simply astounding, and I am in awe of their ability to deliver such professional results.

Switching to Sunrun was was easy. I was looking at solar equipment, and a neighbor of ours had Sunrun putting theirs in. I went down, talked to the techs who gave me good information, and called Sunrun's 800 number to get more information. They worked with PG&E for me. I have two systems. The first one, I decided not to get the battery. Afterwards, I kicked myself, and ended up getting a second system with the battery. It works, and I don't have a big problem with Sunrun. My electric bill is 0. I'm very satisfied.

I've had a wonderful experience with Sunrun. I had them come in 2012 and they assessed the property. They said that we would be a good fit, but they would have to assess the roof to see if it's sturdy enough to take the panels. Then we went on a contract. They came back and we ended up getting the panels done. We decided to pay it all up front, but there are some concern I had with them. This happened a year ago, and that really got me pissed off about them. They have battery backup. So, I called in and told them I would like to have my battery backup and I asked if they could do an assessment to see if I was eligible. They came and did the assessment, and they said I was eligible to get it, but they had to run my credit.

Kota is great, friendly, informative and handles it all perfect and makes it easy to deal with from start to finish with the whole project!! Very glad the whole team including installation team of solar paneling were great!!

The installation of our Sunrun went well. My consultation experience was good, too. Switching to solar wasn't too bad. It just took a while to get CPS on board. But everything's been good so far, including the price.

Everything is okay, because the system works good. We have the two Tesla batteries now. They were installed two years ago. It's helping us, because when I look on my cell phone, it’s the batteries that are working to supply our electricity. There was one time after they installed the battery that something kept going on our electricity. I called Sunrun, but they called me to call a local electrician. I asked the electrician to install the switch for the AC, because every time the AC turned on, something would pop that says it's not enough voltage. But Sunrun reimbursed me. I will recommend Sunrun.

Mark, the salesperson, was different from any of the other companies’ pushers that tried to force the product on us. So, that sold me on Sunrun. The installation went very smoothly and quickly. I've been able to save hundreds of money, especially around the holidays, when my electrical bill with all the Christmas decorations and lights and everything is close to $353. This last year, it was like 46.

Right now, Sunrun is okay. I had one glitch, and they worked with me on that. My solar didn't work. It was sporadic from August. In September, it didn't work, but they fixed the problem. I just noticed that it went up a couple of dollars, and I was gonna call them about that. I was trying to figure out why it went up. My savings went down. Sometimes, I get a credit. But if I use it on a holiday weekend, and I got company over, and they're at my house for about a week, then it goes up. It's like a regular bill almost.

I was looking to get some solar, and I phoned up Sunrun. The presentation was great. It took a few months for them to set me up for installation. They told me what was going to happen, and it came true. I just have the house on Sunrun, and it saves me about 50% on my electric bill. I have 19 panels. The battery backup system is great.

Do not trust Sunrun. The whole sales pitch is a lie!!! My system still doesn't work after 6 months, was told it was no issue to move or transfer because I was wanting sell my house but now can't and salesman no longer take my calls because he knows he lied, do not do it.

I bought a house that had Sunrun panels up on the top. I might have had one bill in the winter when the sun doesn't shine, and electricity doesn't come down the wire. I don't pay an electric bill during most of the year, so I just pay my Sunrun account. I'm very happy with Sunrun.

Ana and Aaron were both amazing. They were extremely knowledgeable about the process (we just added a Tesla Powerwall to our solar panels). We were well-informed about what to expect and a timeline for everything. It was all very professional. We are very pleased with the Sunrun app and the Tesla app. Just got a phone call from Ana making sure everything was good, and she answered the questions I asked, with authority and positivity. Very happy! Thank you! 10 out of 10 stars!

Nevada Energy kept going up, and it was getting kind of out of control in the summer. I decided to go solar and went with Sunrun. The power purchase agreement is what we chose to go with. If I could have, I definitely would have bought it outright, but the PPA works, too. The first six months were a little bit bumpy. We never were out of electricity, but there were times that the Sunrun system was not connected. So, they had to do repairs but they were good about doing it. They also didn't charge us if it wasn't running. So, we've been very happy. Ever since then, we've had no issues with it. In fact, it's doing great. Right now, it's producing three days’ worth every day. So, I'm banking and we're finding then that we hardly ever have anything but a connection fee to pay to Nevada Energy.

Sunrun has been a reputable and efficient company to deal with since my joining in 2019. I've never had an issue with my system and the returns are more advantageous than purchasing panels and waiting until they're paid off before I see returns. It works for me and they just installed 8 additional panels and two Tesla backup batteries!

My experience with Sunrun has been consistently disappointing and, at times, unacceptable. Communication throughout the process has been unreliable—calls and emails frequently go unanswered, and when responses are received, they often fail to resolve the issue at hand. The installation process lacked organization and transparency, with unclear timelines and minimal coordination. More concerning, however, is the apparent failure to properly assess my energy needs prior to system design and installation. The system provided is undersized relative to my actual usage, resulting in a significant shortfall in expected production. As a direct consequence, I am now obligated to make monthly payments to both Sunrun and my primary utility provider. This outcome contradicts the fundamental premise of transitioning to solar energy and raises serious concerns regarding the accuracy and integrity of the initial evaluation process.

Sunrun bought the company that installed my solar. My experience has been all good.

I bought a house with solar panels, and Sunrun was who the lease was with. They paid off the lease. So, that was how I got involved. I've only talked to them once and it was about the operation of the system, but it was very positive. They were helpful. I would tell others to call Sunrun.

BUYER BEWARE - Our system had been down for months. SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show up and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and you've spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! You'll be on your own - BUYER BEWARE - do NOT use this company!

So far it has been great, as of today it's one of my best assets. Just one thing that I have notice from the system is that when local energy is cut down during day time it starts consuming energy from the battery for some 5 to 10 minutes then it goes back to consume the solar production of the moment.

I like that Sunrun owns the product. I don't own anything. I'm in a 20-year contract with them. During that time period, my two boys moved out, so it's like a Catch-22 with me. Also, my wife and I both work, so we're not home a lot but I think I'm saving somewhat money in the long run. I don't know if it's gonna bite me in the back. Because it's a contract, it's 1.5% every year. I don't even have 10 years with them yet. I feel they should come out more often. But that's just the inspector in me. I'm an inspector for the fire department. I deal with complicated contractors and property owners. I'm very conscientious. So, they normally call, "Hey, we're gonna go and do this, do that." They've been out maybe twice since I've owned it, but overall, I'm optimistic. I'm pretty sure I'm saving somewhat some kind of money.

Everything's been good with Sunrun. Switching to them was easy. Everything they explained is what they did, so it came out great. Going solar has been so far, so good.

Buying from Sunrun was the worst financial decision I’ve made. We paid $10,000 for an installation in late 2019, and the system has already broken twice in less than six years. The first time it broke (mid-2023), Sunrun never even notified us that we weren't producing energy. It took until April 2024 to get them repaired. Those repairs lasted only 15 months before the system failed again in July 2025. Now, the panels are rusty and ugly, and Sunrun has the audacity to demand a $600 workmanship fee, as it says in the contract. What about their website: it states "Solar panels can last anywhere between 25 to 30 years, sometimes more." Do not be fooled by the sales pitch. The equipment is poor quality and the service "guarantees" are a joke. Save your money and go elsewhere.

We liked Sunrun's packages and plans. We did get some deals, too. Nick was the one who sold this to us. He was excellent. He saw us through until the next stage. He would check up on us even when we got to the next stage, and we were dealing with other people in the company. Switching over to solar happened over a period of a few months, but we had very good people helping us. We were always looking for a lower price, but the average of our overall one-year bill from the electric company is fair.

I was originally working with a different solar company and they were a disaster. Then I met Brian ** from Sunrun and it was a breath of fresh air. Brian and his team were knowledgeable and not pushy. They were great at communicating and stuck to their timelines. I hope to not need to install solar again, but if I do it’s going to be with Sunrun.

Our electricity was too expensive. Switching to Sunrun was seamless. They just updated their app, and it's very intuitive. Any information you need is right there. It's been a good experience. I have two Tesla batteries. In the summertime, the solar is working the whole time. Where we live, it can be upwards of 80 degrees at night, but we're still running the AC overnight, and the battery just powers the whole house the rest of the time until the sun comes up and starts charging them again. So, any solar system should have battery backup. It doesn't make any sense to not have it. As an example, the power went out over the winter for about six hours, and we still had everything going because we had the battery backup. So, they don't replace a generator for folks in Tornado Alley where you're going to be out of power for a long period of time, but they do solve rolling blackouts or anything that California has to offer. So far, it's been a no-brainer.

I've had Sunrun for years, and I just added more panels. I have a mother-daughter house, and it was just doing enough power. So I called them up, they came over, they did the assessment, and I needed more solar panels the year before last year. Everything was perfect with the installation.

When I heard about Sunrun from Costco, I went with them. I believe in Costco. They choose very good people and companies. The installation was very professional. I own my panels and I have 40 of them. As far as my electrical bill, I'm not paying anything. Overall, it's been a good experience.

I've been with Sunrun for several years now. The last time that I had another system installed was last year. Prior to that, I've already been a customer of theirs for a couple of years. Recently, I had Tesla batteries installed. I had more solar panels installed. I was not so happy with installation because I was still paying Edison a lot. So, they did some checking, and I'm happy now because my Edison bills had gone down drastically. Since the second installation that I had, I thought I'm going to be totally free from Edison. I was thinking of getting a second electric car. Right now, I'm happy that I'm at least close to self-sufficient with one electric car. When I had a second system installed, I wanted to be self-sufficient even with a second electric car, and I don't think I can achieve that goal if I get another electric car.

Going solar with Sunrun is a good choice because they're very efficient and trouble-free. I had a particular place where I wanted all the equipment to be set up, and they were able to do it exactly the way I wanted it. That was wonderful, because they usually have a set thing in mind that they want to do, and they don't want to deviate from it. But my idea was better, and they went ahead and did it the way I liked it inside my garage. There was nothing outside except for the panels on the roof. The only hiccup was getting approval from Edison. They hold things up a bit. It took two months to get my permit to turn it on. But Sunrun took care of that. They did their due diligence and followed up on that, and they finally got it approved that I could start my solar project. I got the latest Edison bill, and I have a $14 surplus.

When I started with Sunrun many years ago, they kept coming up with various different bills and carrying on. I have a trail of emails and text messages that I saved. It was a very horrible experience. Finally, after almost a year, things got settled, then they started charging me. But my roof is destroyed. I've been trying to ask them because when they advertise they say they'll fix your roof and do this and that. But they did nothing. They just put the solar panels over the bad roof and left it there. Now, I can't do anything.

When we bought our home in 2015, we had multiple door-to-door salesmen coming and talking to us about solar. Then David stopped by our house one evening, and he was so pleasant and answered all my questions without any hesitation. He knew what the answers were. We set an appointment, and he came over and gave me information. I interviewed about three other companies, and Sunrun sounded like it had the best option for us with the program and with the benefits of the lease program and getting the discount through our tax refund over the next couple of years to reimburse us for the tax credit.

Sunrun is not about customer service. My roof is leaking due to the installation Sunrun hired as a 3rd party. No waterproof or caulking around the nails that they installed around the panels. I called multiple times unable to receive a call back or speak to a manager. Per Cassie Management would not take my call because my 5 year warranty is up. But they are the one that caused the leak. I only found out due to us selling our home and the inspector saw the leaks in roof. Sunrun will not take care of any of there customers even if it is caused by them. HORRIBLE customer service. I would NOT recommend this Solar Company to anyone. I will also take this all the way to Corporate and the NEWS about SUNRUN. I already spoke to COSTCO.

The Sunrun rep I worked with was wonderful and knowledgeable. He was a nice kid. He really knew his stuff. The enrollment process was easy. It is what we are expecting. It was a rough winter. We had a lot of snow, which covered the solar panels. The electric bill was high, and I just put in an electric heater in my in-law's apartment. I'm waiting to see, now that the solar panels can have the sun, what the bill looks like. But in the beginning, during the summertime, it was good. I'm very satisfied with going solar.

The panels were put on my house in October in November by March 3. They stopped working. Freedom Forever ☀️ will not be able to come out and even look at the panels until August 19. This is not acceptable. I need to get this garbage off my house.

I believe in solar energy. I heard about Sunrun from a neighbor and when I availed of their product and service, their representatives were fine. I'd recommend them. Right now, I'm having Mass Save come and I'm going to have my insulation increased.

Sunrun came and canvassed the neighborhood. They stopped here and told me about their product, and I ended up enrolling with them. It was very easy and during the whole thing, they were very informative. Also, I talked to some other solar people before Sunrun, and Sunrun’s price was very good. When I had to have a new roof put up, they had to come and take down the panels, and in that process, reinstalled the panels. And when they reinstalled the panels, they did it with all the latest equipment. The crew that they sent out on the original installation and the reinstall, made sure I understood everything. Since the reinstallation, there has been a difference in our power bills and if it wasn’t for Sunrun, I'd be paying a lot more money.

I have Sunrun solar since Jan 2024, As of today my solar production is 13099 KWH. January 2024 to December 2024 production of 5929 KWH. January 2025 to December 2025 production of 5959 KWH. January 2026 to today 1181 KWH. Before solar I never had usage like this after solar panels installation Comed send me more usage bill for hourly rate for nights. The salesperson outright lied about the contract. The company will not honor what I was promised. The customer service team is not helpful at all. The panels themselves work fine. However, My contract is I should get KWH to KWH credit for my Comed not KWH to Penny.

Sunrun is not what I thought it was. Because right now, I'm getting two bills. I get one from the electric company, and I'm getting one from Sunrun. It started out okay, but it sucks. I'm paying twice as much as I normally would be paying. It didn't improve anything. For the last year, I've been getting $150 bills from the electric company, plus I'm getting Sunrun bills, and it is terrible. I'm sorry I switched over and I'm just trying to figure out how I can get out of this because it's ridiculous. Sunrun is increasing monthly bills, and now, I got an $80 bill from the electric company for this month, I had to pay and then I have to pay Sunrun. I'm not happy with it at all. When I got on, I got them customers and the same thing. It's just a rip-off. They lied, and they told me my bill would be the same thing for the rest of my life, but it's not. I would not recommend SunRun. It's also not easy to get in touch with them.

Going solar has been great. My experience with Sunrun has been positive. I've never had any difficulty whatsoever with the service. I would recommend them to others.

A year ago in August, I looked at the electric rates, and they go up every year. One of the things that they did starting that July was charge for the meter a rental fee and they get away with it in Massachusetts. That was a percentage of whatever your bill is, or could be an additional. Sunrun said that after we negotiated a monthly fee, they would only go up 3%, and the electric company would go up every year more than the 3%. They said they would have to upgrade my electrical panel, because it had taken in some water and there was some rusty stuff going on, and that's worth a few thousand dollars in my pocket, but they paid for that as well as part of the negotiations. All of that stuff went well, and I figured I saved right upfront, even though I had to sign a 25-year contract, but I figured I'm way ahead of the game.

I was interested in solar for a while, then ultimately, Sunrun was referred by a relative. Enrolling with them was great and so far, we produce enough that the usual electricity bill is non-existent and we just pay to lease the panels. There's an app to help you track how much you produce and it's a good app. I highly recommend Sunrun because they have good incentives, good people, and it seems like it's a good way to stabilize your electricity costs.

I wanted to save on electricity and added Sunrun to my system. I'm very happy with doing that. During installation, everything was good. The installers were very clean, courteous and fast. I have the system on a lease and I wish it was a little bit less, but I'm very pleased with what Sunrun did for me. I’d strongly recommend them. The only thing is I requested for somebody to send me information for battery storage, but I never heard anything from anybody and it's been over a month.

Initially, I went through a different solar company, but they said they couldn't do it. So I tried Sunrun, and when someone came out, they said they don't know why the first company couldn't put the panels on my house, but I was able to do that. Sunrun was very detailed about explaining everything. They went over what was going to happen for 20 years. The whole experience was very easy. They were easy to work with and helpful in saving me money. My light bill is lower since the installation.

Everyone was very friendly and very knew their job. Installation done well. I had been dealing with Sunrun with my solar panels, just had batteries and more panels added. I have faith in SunRun as a company and their staff.

Sunrun's rep, Craig, came to our front door and prior to his visit, we never even considered going solar. But he was wonderful and we ended up switching to solar energy through them. Overall, our experience with Sunrun was great. It was so efficient and I couldn't believe how quickly they got everything done. They were very professional and Craig even follows up with me every once in a while. It was a great deal considering how high our electric bills were and paying a monthly fee to rent the panels was far less than what our bills were. However, over the winter, that didn't pan out too well because it was too cloudy. It was a rough winter and we had a couple of pretty high bills, but it's to be expected. Other than that, I have no complaints and I would recommend Sunrun to others.

We had Sunnova, and now, we have Sunrun at our new property. The previous owner just had to call Sunrun to get things turned over to us. We're happy about going solar. We track the system through the app. I've seen apps that are more user-friendly, but it's not the worst one I've used as far as online viewing. Our only issue was that the solar network was not communicating so they had no idea for six months how much we were retaining and what the solar panels were collecting. It took about six months to get that part straightened out and getting the company that installed it out to service it. They're subcontracted by Sunrun. It was before the end of the tax year, and I think some of the tax credits were coming to an end, so people wanted to get theirs installed by then. Since ours was already installed, we kept getting kicked back to a later date so that more people could get the tax credit. That was the majority of the delay.

I purchased solar panels with my last house, and was happy with the experience but understood my financial responsibility with upkeep and repairs. With Sunrun I get the benefit of solar panels with no responsibility for repairs and the back up battery adds a huge relief knowing we are prepared for loss of electricity at any time! Highly recommend the SunRun option to anyone considering solar panels.

A friend of my son's came to the door and I've known him for years. His name was Curtis and he works for Sunrun. He was very convincing that we listened to him and we decided to go with Sunrun because of the things that he said to us. He set us up with a person who did the presentation and it was very thorough. We were able to negotiate a price that we would pay monthly. They took their time to explain everything because the leasing of the panels was confusing. It was pretty easy after that. Then, the installers were here for a day to install everything. The way the house is situated, the sun comes up on the back of the house, and it sets in the front of the house. So, we are perfectly situated. We like our solar system so much that when a friend of ours, someone that my husband works with, talked to us about solar energy, we convinced them to get Sunrun as well.

Everything was pretty good with the installation. When I had the extension put on, all the equipment had to get pushed, moved over and relocated, and that was pretty much effortless. Sunrun is a good investment for now. My electric bill is what it is, and so far, so good.

I would always see Sunrun passing by my house. I was looking into panels, but I wasn't considering them at that time. Then one day, they stopped by my house and offered a better deal than the other solar system that I was looking on. So I picked Sunrun. Lucas was the one I talked to and he was a very good salesman. They should keep him on. Overall, Sunrun was great and they did everything they were saying in no time at all. Everything was done in two months. The only thing that took long was the town permit. I was a little nervous at one point if this was really going to work, but it did.

Switching to Sunrun, for the most part, was positive. There was just one thing I didn't like, and that was the contract because they told me I needed 11 panels. I was quoted a price of 93, but that ended up only being nine panels. Other than that, I don't have any complaints. They’re good. The install was good, too. I just didn't like what felt like miscommunication.

We did Sunrun in two locations. One we put in our house, and the other one that we did was for my dad in Arizona. He had 25 panels. Here at our house, we have 60 panels, and I love them. They've been the best so far. The only thing is, once they put your panels on, unless you have a problem, they really don't call you. They just collect the money. They don't come back and say, “How's everything going? How are things running?”

When I first moved in, my electric bill kept getting up to around 180, even though I was at work and wasn’t home. And it was just me. I even called HELCO about it. Someone told me about solar, but I didn’t qualify at the time, so I waited. Finally, a lady from Kona told me I qualified, and that was the happiest day of my life. After that, my electric bill went down to around 50. When I first got my new bill, I was in shock because I had never seen a bill that low. It was $29. Now I have a battery, and I use my dryer and mini dishwasher, which I didn’t use before, and the bill stays the same. They put new panels in too, and they work better.

The first time Sunrun first came out a year ago, before I got them to put the system on my house, they came by and said, "You're approved for this solar panel." Two months later, they started the panels and said, "We can't do this." "What do you mean?” I took time off of work. "We can't do this." I asked, "Why?" "You got three layers of shingles on your roof." I said, "They came and inspected the roof different times. They said, there's room to get it done." I took time off my work twice, and they said, "We got it." The vans came with the materials. I was pissed off. I said, “I took off work for you guys to do it.” "We can't do it. It's got three layers." It was a headache. They finally suckered me into doing it. Other than that, it came out well. The cost is good because they have given us a free panel.

Our experience from the very beginning of our man that presented the program to us. We enjoyed his explanation of everything. And I hope it took a little while to get it all. Put together, but we're very glad it's very well done. And we are saving a lot of energy, and we would recommend Sunrun to everyone!

I’m having an issue right now and I already called customer service, but they said they couldn't help me with what was going on. I have two solar systems. I have a newer one that just got installed in 2023, and I had an older one that got installed in 2016. Apparently, the new system has not been working for the last 13 months. And I got a bill for $4,600 from Edison, the electric company, charging for 12 months of service. The customer service rep said there was nothing they could do and that I probably used more energy. I told them I didn’t, because before, I was only paying around 300, and with my first system, I was paying maybe 400 a year since it covered about 85%. With the second system, it covers about 95% of my electricity, and I am giving energy back.

After the initial phone call with the sales guy, he came to my house and he had everything prepared. He scoped my house and told us what he could do for us. I was impressed. For the installation, Sunrun got a permit from the village. They reviewed everything. Then they came out and installed. The village came back and inspected it, and everything went well. It saves me a lot of money. Sunrun has very good customer service. If there's a problem, they come out and take care of it. The only thing is that there's supposed to be an incentive program for people getting it, but I never received a referral check that I was supposed to get.

We heard about Sunrun on Lowe's, and we thought the service would be cheaper than regular electricity. We've had prior issues with Sunrun which have been corrected. However, we're supposed to cover our usages, but based on the app, we only get 50% so I don't know what the discrepancy is. We haven't got a good explanation on that because we still got electricity bills and we still pay Sunrun. The idea was we would have enough solar panels that we wouldn't have to pay electricity every month. Also, we have the app, but I don't know how accurate it is. It's like a mystery. We did three houses in the family at the same time because we thought it was such a great thing, but all three houses have issues. Be careful.

Sunrun's salesman Barry is who I worked with. He was superb and a joy to work with. One thing I wanted was Elon Musk's battery in the garage, but Sunrun didn't put it in. One of the reasons I wanted it was to get a new roof. They would put a new roof on, but I have a roof that had another 20 years left on it. Our electric bills here in Connecticut are exorbitant. Mine ran 600 a month on and off. Sunrun came up in October. I didn't get enough put back into the grid in time, so I got caught. We recently had one of the worst winters in 20 years. I paid Sunrun 320, my normal payment, and the difference for Eversource was 700. So, for three months, I paid $1,000. It will now make a difference. 300 a month is still 300 a month. But I would have liked it less than that. I recommended Sunrun to someone.

I knew about Sunrun through Costco, and after the rep called me, we did everything over the phone. Then, they came and checked things out and did the installation. It was great. It was only nine panels and they got it done in a day. User-wise, I need more knowledge on the app. I sometimes don't understand it, but that's okay. In the long run, the solar system is going to save us money. We had a power outage in our neighborhood, and we have the Tesla Powerwall with our installation. We were the only house in the neighborhood with power, so that was amazing. We didn't even know the power went out. We've had a great experience, especially with our rep, Scott. We love him.

The idea of having solar panels in 2021 was very interesting. When I saw that Sunrun was advertised somewhere, I made the phone call. They came over. They were very clear about how much it was going to cost monthly, but at some point, I'm going to own the solar panels. I don't know what the electricity rates are now, but I have a feeling they're higher, and I'm still paying the same payment I paid in 2021. So, I'm very happy.

I bought a brand-new house and it came with the solar system from Sunrun. I use it all the time and I haven't had an electric bill in three years. I've never had a problem.

I'm saving money by having Sunrun. I had a young lady come up to me in the store that I was in. She was walking around with a clipboard and asked me about Sunrun. She wanted to talk to me about how she wanted to set up an appointment to talk to me about how they could help me get my bills down for electricity. We met at my house, and she walked me through. I can log into my Sunrun account on the computer and look up what the system produces. It guides me to what I'm looking for.

A company knocked on our door and we invited the reps in, got a quote and I decided I needed a second quote. So I went online and looked up the recommended companies and Sunrun came up. I invited them for an appointment, and ended up going with them. The installation went smoothly and our biggest hurdle was with our electric company. We were told they would be dragging their feet and they did.

The electricity bill was getting too high. Sunrun came over to my house and I was impressed with the low prices that I was getting to pay. It was way better than Edison. I really like working with Sunrun. It's good service. I get to keep extra money. We're retired, so that helps a lot. The only thing was that at the beginning, our bills were lowered, and then later on, it got bigger, but then it goes back to being lowered. So it's okay now.

If you want to save some money, then get Sunrun. I looked up the best solar company online, and Sunrun was it. I called them, they sent a guy out, and I talked to him. He gave me all the information, and I signed up. It was in late winter, and they got all my panels up in March. I have Sunrun, and Nexium for my other provider, which all go through Commonwealth Edison. But my average electric bill year round is $65. I got a 1,000 square foot house, but with the AC and everything else, I’m very pleased. It saved me a lot.

We were in Lowe's and there was a fellow there who had brochures about Sunrun. He gave us a quick summary then he had a representative, John, come over to our house the next day. John had terrific customer service and he answered all of our questions. We had a lot of questions, and we are pretty stingy with our heat and electricity. We never really had gigantic bills, even in the summer, and we keep our thermostat at 82 degrees in the summer. But we thought, with Nevada Energy prices going up, it would be a good idea to have Sunrun.

I just wanted to get solar panels installed. I've had some solar panels for 20 years. Sunrun's presentation was good. I have a more reasonable bill than in the past. Also, the app conveys the information, and that's all I need.

I was trying to find solar companies. I put on the internet to find solar companies, and I talked to a couple of people. Sunrun was the one who gave me good numbers. And that's why I went with them. Sunrun is a good company. I'm totally satisfied with, so far, what they did. I didn't have any problem with my solar installation. It was fine. First, they came, and they said I have to change the roof. The roof was old. I didn't have any complaints because they brought the crew. They did the whole roof in one day. After that, they came, and they put the panels. One thing I didn’t like was that I had some solar credit, and with that solar credit, they told me I’m gonna get some money back. In my understanding, I was gonna get that money in one big sum. But they separated it into different years. That was my only complaint. Otherwise, whatever the price and the product I get, I'm satisfied.

Sunrun was very efficient. A friend told us about them and when our solar panels were installed, it was busy. Since going solar, there has been a difference in our electricity bill, so Sunrun helps on your PG&E. I would recommend them. Sunrun's reps also came a couple of months ago and put new panels in. They had a different pricing for that and they took the money out at different times, instead of all at once. One day, they'd take it out on the 10th. The next time, they'd take it out at the end of the month instead of combining them all at once. That worked out because we'd have enough budget for each month.

I am waiting for a new appointment because the day of the installation, we couldn’t reach to have the explanation about the use of the APP and management of the sun cells in the roof. I mean the instructions or whatever you call it. That point was remaining.

Nevada Power was too expensive. I thought there's a lot of sunshine here in the desert so why not use it. I signed up with Sunrun and I've had it for about 10 years now. When I had already signed my paperwork and they had an appointment to come and install everything, Warren Buffett bought Nevada Power and kicked Sunrun out of Nevada. But I was grandfathered in, so they could go ahead and still install it. The installation was very quick. At one point, they notified me that I wasn't producing like I was supposed to. They came and checked it out, and they figured out what was wrong with it. They replaced it at no charge.

We gave Sunrun a shot and made a phone call. Their process was good and easy. They installed a lot of panels and it's all good. Our experience with Sunrun was seamless. It all went through very nicely.

Sunrun was doing door-to-door sales and when they came to my door, the guy that was doing the sale was extremely nice. His name was Connor and we really liked him, so we let him in and he sold us on it. Lots of people have come to the house but there was something about him. In fact, we invited him back for barbecues and told him we were sorry we didn't have any more daughters for him. He just laughed. But his parents even sent me a call and thanked me for taking him in for the summer. Also, the neighbor down the street also got solar put in and the bonus I would get, I gave it to him because he's working his way through school. So it helped him.

I have a home in Arizona, and it's always sunny there. I live in California and thought of putting solar panels here as well. I got Sunrun through from Costco, and I get a rebate back from them. So far, I've been very satisfied. I even referred friends to go through Costco if they want. Sometimes when you talk to them, they want to sell you. But when they send someone to talk to you, then that's a different story. They really tell you the layout and how many panels you should be having, and you can tell them where you want it more. They listen to the customer.

My experience with Sunrun hasn't been too bad at all. The beginning was an issue. It was very difficult. I didn't like that they mentioned the panels, but they never mentioned about the battery. They installed the system but I found out that there was no battery at all. In the afternoon, after the sun is gone, the grid will pick my system and that's when I get charged. That doesn't make sense. I have an issue now that I'm paying two bills.

Everything in terms of Sunrun's service and when I call them, they're very prompt. I've had no major issues. I was originally going to purchase the panels. But after having to add the battery, I decided to just lease them. But I need to have them cleaned. So, I'm assuming I do it myself. I'm responsible for that. But so far, my experience has been okay. I had a couple of issues with the Tesla part of the battery. I need to get a stronger electricity box because periodically, it trips the Tesla thing and then I don't get anything off the grid. So I have to reset my electrical thing to get it going again. But other than that, I've had no issues.

The house we bought before already had solar, so I didn't know much about it except that the way the utilities worked was a lot different from the original house, compared to this house that we built, as far as how much of a decrease we get in our energy bills. But I've been pretty happy so far. The process with Sunrun was simple and painless. I also have the storage battery. The biggest benefit I've seen from the storage battery is that I have an electric car. I can't charge the car during the week because we use it for work, but on the weekends, I just charge on solar, which is nice. At one point, I wasn't putting out like I was supposed to, and Sunrun could tell on their end. So they called me up and said they wanted to schedule service and come out to look. They took care of the problem. I hadn't noticed anything on my end, but apparently, they saw it on their end. I would recommend them.

When Sunrun came here to install the system, they were delightful. The process was smooth except for one day my husband was in the driveway, and one of the gentlemen backed up and hit my husband. He fell to the ground, but luckily, he was just a little sore for a couple of days. He didn't get hurt. Overall, I'm happy with Sunrun, except every year, the rent of the panels goes up. I'm not happy with that.

I was impressed with the way that Sunrun delivered the presentation on the product. The representative was very friendly and took the time to help me understand and answer any questions that I may have had at the time. The whole process took about two weeks. They were in constant contact with me about the process. So I didn't have any surprises. I was home, available, and everything worked out to my convenience. That was important to me because I needed to make sure that I had someone here, and at that time, I didn't have anyone that I could guarantee would be able to be here. So, it did work out for me. I was able to schedule my work around what they needed to do. They installed about eight panels for the size of my home.

We wanted to lower our bills and thought Sunrun was a good idea. Enrolling with Sunrun was easy to do. They tried to help out. My bills at the beginning were low. I was just paying for the solar panels, and I had no electricity bills. But right now, I'm not sure about it because I have been paying for electricity as well since October. I'm not supposed to because our energy consumption at home has been the same. I called a few days ago because I thought I was not producing anything, but they assured that the panels are working properly.

I heard about Sunrun by doing a web search, because I was interested in solar panels. I had looked at them at a previous residence and felt it was too costly for the likes that I planned to spend in that residence. So, when I moved to my last residence in Colorado, I thought it was worth looking into, because I thought the investment would pay off. Sunrun’s program made it pay off immediately. Since I don't own the equipment, it has lowered my utility bill substantially. I may not be getting as much free usage as the long-term programs that I had looked at. But it is the substantial reduction and the budgeting that I can do going forward that made it well worth it for me.

Sunrun is a company that the sellers take advantage of older senior citizens. We had this guy acting so friendly and assuring us that this was best for us. He DID NOT let us read any of the contract. He would just say, "This page is just about ... Put your initials there," and he did that through the whole contract. We said we haven't even read the contract and he said, "Well it takes a long time and I told you the important things." I'm 78 years old with many expensive health problems. We live only on Social security and the cost is too much for us AND it's for 25 years. I have written to please cancel the contract because of the details above and they said, "No, we're not going to do that." If they were a liable company they never would have done this to us. Other houses around us can't even sell their homes because the people who like the house doesn't want to take over the contract.

I was very satisfied when I had my Sunrun consultation. It was easy to understand and didn't take a lot of time. Going with Sunrun seemed to work out for me economically. I would recommend them.

A Sunrun rep came by the house and I had good interaction with him. He was very courteous, kind, and knowledgeable for a young kid. There were no problems getting the appointment set up for them to come in and put the panels up. They filled in the ruts that they made and cleaned up their mess as well. I had to reboot the panels a couple of times, but that's no big deal. Having Sunrun is pretty much what I was expecting. The first year I had it, I got about $150 back from PG&E. The year before last, I got $35, and this last year, I got 10 bucks. I've been very much satisfied with Sunrun and I'd recommend them to friends.

The service is ok but overall, I feel like I would be better off without it. While it saves us a MAX of 100 a month, I'm not sure it's worth everything else. We were given false information in order to have us agree to it, only to find out that we are stuck for 25 years and can't even purchase it yet. We were told by 2 different reps that if we didn't want it anymore that we could let them know and they would come remove it. So finding out that they told us a lie and that we are in a 25 year contract totally made us loose our trust. The people that we spoke to are all nice, though, so that does help.... for whatever that's worth. I think the company could do much better if they are honest AND change their contract to put the customers first. Not sure I would recommend... but if I did, I would recommend using caution and get clarity on all things before signing anything!

The process and installation was surprisingly easy and we didn’t have to do anything really. Roland was informative and helpful throughout the process. ***** Five stars for the whole team. Thank you!

Because of the energy prices going up in the state of Nevada, we looked into solar energy. Somebody in our neighborhood was using Sunrun, so we gave them a call. They ran over all the particulars with us and it just so happens that my son-in-law is a solar engineer. He looked over all the perspectives and said that it was the best deal going around. So, we used them. The information and the deal that we got were very good. Just the idea of leasing your solar equipment and having a 25-year warranty on them is fantastic. I know people that have bought their solar and the initial price was expensive. Then, if anything goes wrong, that's an additional price out of pocket. But I never have to worry about that. Sunrun also used top-grade solar panels and their equipment is upper-level. We've been with them for almost two years and they've been great.

I had my solar system installed a little over two years ago. During the hottest months of 2025, my system experienced a significant production failure due to a mechanical issue. Unfortunately, I was never notified that there was a problem. I only discovered the issue after contacting Sunrun myself, at which point I was informed that my system had been producing only about half of the power it should have. Because this issue went undetected and unreported, I paid for both my Sunrun service and significantly higher utility bills during the peak summer months. From June through September 2025, I effectively paid double for electricity. This resulted in nearly $1,000 in additional out-of-pocket electricity costs caused directly by the system’s failure to perform as contracted.