Sunrun Reviews

The fellow that sold Sunrun to us was very patient and willing to answer all our questions. He explained everything and he wrote it down. So that was good. The people that came out explained everything. They cleaned up after themselves and then they have a thing online where you can check in to see what your next step is. So it was good and easy. I only pay Sunrun now and it's much less than what my bills have been. I have a direct deposit with them to take the money out. But they still send me a bill that says paid, and I appreciate that. When I was switching to another electric company, I was told that I had to let Sunrun know. But the lady that I spoke to didn't seem to know anything about it. She said they didn't need that information. But the other times that I talked to customer service, it was very good.

I purchased Sunrun panels via Costco about 5 years ago. While I'm extremely happy with the production of clean energy, I am incredibly dissatisfied with Sunrun's original install and follow through with customer service. During the install, they created a hole in our garage roof at least the diameter of a quarter - it was so obvious, the sun was shining through! How they could have missed that, I still do not know. We are now in need of a new roof. I asked the original representative, when I purchased the panels, about the process if/when we needed a new roof. He said it was an "easy" process. So far, it has been quite the opposite.

The lead sales person, Carolyn **, was a pleasure to deal with and went above and beyond to assure we received a fine product. Despite delays working with our power company, she persevered to push through our approval and assure a fine finished product.

The process with Sunrun took a little while but it wasn't bad. It was because they needed to get my information and follow their own procedure to install the system. When they got it installed, there was some damage to my wall. They did not fix it and I had to call them over and over. But in the long run, everything was sorted out because they gave me some money for the damage, which was about $800 and some change, and the claims process didn't take long.

I'm leasing with Sunrun and the first couple of years, the system was very on and off and I had a lot of repairmen. But after they got it fixed, I haven't had any problem. For the month that I did not have the solar at all, they gave me a discount on my monthly payment. But one thing that I'm really upset about is that, when I bought it, they said that they took care of all the repairs and that included cleaning the panels. I cannot get anybody to clean the panels. When I go into Costco and asked the salesman there, he said it was included. But Sunrun just kind of wash me off.

The first time, we put in 15 panels and it went like clockwork. The second time, it was a disaster. The project manager kept on dropping the ball and it took six months from installation to the system to it being turned on. Other than that, it was easy to enroll and the system has been saving us a lot of money. I have an electric truck and I put current in that. I don't have to pay for anything. I'm loving it.

The sales representative was very polite, and he explained things in simple terms. And he also encouraged a lot of questions, especially if I didn't really understand something. I was repetitive and he was really patient in explaining things for me again and not making me feel bad for it. He was there step by step to make sure everything went smoothly. It was a quick transition. I'm happy with the system and I'm grateful. It's saving us money.

The enrollment process went very well. The representative did a great job and she went through all the details. The installation was extremely professional. Very satisfied so far with my solar panels.

Enrolling with Sunrun was pleasant, but it's been difficult to communicate with them. When I attempted to call, I left messages and never got return calls. Besides that, the initial installation went fine, and the people that installed the system worked carefully. I would give my recommendation.

I have never heard of a company that penalizes you for not having auto pay. I was told that if I do not choose to participate in auto pay that I will be charged $7.50 more per month. That is $90 more per year. If I participate they will be deducted the money a day earlier. This does not work well for people on fixed incomes.

Sunrun put on 28 panels. What I asked for was what they calculated. The installers were very professional. They cleaned up after themselves and weren't rowdy. They went right down to business and did everything that they had to do. It was the same thing with the gentleman who came out to the house to survey our roof to make sure everything was okay to move forward with the installation of the panels. So, they were very good with that piece of it. Supposedly, our neighbor already has solar panels on their house and was happy with the product. But I was very apprehensive about it. The only reason why I elected to go with the solar panels was so that I could try to shorten my electric bill, but that's not the case. If anything, Sunrun charges me $203 a month.

We chose to go with SunRun because we were referred to them and the salesperson was friendly and knowledgable. He drove around the neighborhood with my wife to look at other solar installations. My wife pointed out which ones were appealing and which were not. The salesperson promised her that the tracks on our roof would NOT be aluminum color, but black. Black panels do not look good on aluminum colored rails. Makes the brackets stick out like a sore thumb. The installation crew arrived on a very rainy day and installed the panels. My wife pointed out that the tracks were NOT black, but rather the very aluminum she was promised we would NOT get. The installer told her the reason they were using these particular brackets was that they were easier to install.

Horrible Experience with Sunrun Solar. I am deeply disappointed and disgusted with the service provided by Sunrun Solar. Despite contacting numerous representatives and supervisors, my issues with non-functioning solar panels persist. We spoke to Anda M on 6/16, Moria C on 7/12, Boris S on 9/25, Deja R on 10/4, Natalia P on 10/9, Ebony T on 10/9, Daniela P on 10/9, Akeia P on 10/16, Carl B on 10/17, Ivan H on 10/19, Maria A on 10/20, Marissa on 10/20, Ivan H on 10/26, and Daniela R on 10/27. We were assured a refund of well over $2,000 but Sunrun has failed to rectify the situation despite numerous attempts.

Enrolling went smoothly. The rep was great. He walked me through everything. The installers match the paint really nicely to the house. Also I haven't had any leaks so far. With the system, I don't have any electricity bill.

It was a very easy process to get the contract. Also, the price and package they had was very attractive. The installation took a week and there was a little disruption with our daily activities. But we survived it and it worked fine. The production varies depending on whether it's cloudy or summer. I'm getting used to what the system can produce every month. The system is very good and we save money with it through summertime. Most of the months from January through May in Phoenix, our electric bill was negative and we made more electricity than we used. During the summer, we pay the summertime, we pay some additional over what we pay to Sunrun. But that is expected because without solar, we would pay a lot more. We recommend Sunrun. We've called them for inquiries and they answer right away. I couldn't ask for better service.

Everything with Sunrun is going well. Their rep was very helpful and the whole thing went smoothly. The installers advised me on certain things, which really worked out for me. As far as my bill, I used to pay between 180 something to 200 and sometimes 300 and something, but right now, with what I pay to ComEd and what I pay to Sunrun, it's not even up to $100. I'm extremely satisfied. I've even introduced somebody to Sunrun, and they did the installation for her and she was really happy about it.

The salesman came by about two years ago. He gave me his card and it was no pressure. Then I called them back and he was very, very helpful. We figured everything out. I was a little slow to learn the process of solar, so he took the time to explain it to me. They were installed in December of last year. We had an installation crew come out and they got everything installed in one day.

Enrolling with them was all right. But in the first year, PG&E sent me a bill of 800 bucks 'cause I wasn't getting enough energy from solar. I almost had a heart attack. But they reimbursed me that money. At first, I was paying less with PG&E, and then all this happened. I wasn't very happy with that at first. My bill always changes and I don't like that.

I had a good experience during the installation. I have cost savings with the system. It's a good product but they need to improve on service where they get somebody on-site for analysis. They say everything's fine with my system, but they don't come on site.

Enrolling with them was pretty good. But I developed a leak in the roof, and they had to take some panels off to get the roof fixed. Then, they had to put them back in. The reps were good about that. I like that during the summertime, the system cuts down on my electrical bills.

Everything was great when I enrolled. The people I spoke to when I had a call for questions about billing were polite. The installation of the system went very well. The techs were very professional. They went as far as asking whether the system was okay. They went over the piping they set around the home for the electrical perfectly. They matched the stucco color on the piping so it wouldn't stand out. And the people that were handling all the panels were very respectful people. They had an associate here with the inspector making sure everything was installed properly and that everything is functional. We're happy with the system. Financially, it's been great because our electric bill during the summertime was very high.

Enrolling with them was great. The rep gave me his estimate and came back with two different plans. I picked the one that saved me the most money. I paid too much for it but it has worked great and with the system, I don't pay any for electricity.

I had an excellent experience with Sunrun and everything went as planned. The installation took quite a bit because of how many panels they had to put up but everything went well.

Getting the city and Sunrun up and running was a little bit slow but once it finally did, I was totally happy with it. There was an issue with the engineering side of it, but I let Sunrun know and they were responsive to my concerns. They gave me some credit for the work because they had to do a little bit of structural work. Sunrun has been great. We got an upsized panel, which is nice. It seems good. Especially at the time I got it, the whole supply chain stuff was going on and so they shuffled stuff around to make sure that we could get it installed with good panels. The app is not gonna blow your socks off but the company has been responsive too every time that the app has led me to reach out and they’ve been present enough.

Their reps stayed in contact with us throughout the whole process and they were very cordial and respectful of our time. It's been over a year since we've been with them and it has saved utilities drastically. Also, the app is as good as far as apps go. It works and it shows me what I like to see. It shows my usage, but not just that day, for the week, month, and year. The only thing I regret is not getting a solar battery. I didn't have the funds at the time but I can add it via storage battery later on. That's what we plan to do so that increases our efficiency in the home.

In July/August 2023 I booked an appointment for Oct 23, 2023 for removal of solar panels so my roof could be replaced, the time given to me was between 7 AM to 12 noon, but no one contacted me and I got worried and contacted customer service via chat and phone and was told to contact courtnie.nuttall@sunrun.com via email. I got no proper information from anyone as to when the techs are coming to remove the solar panels. At 11:30 AM I got a call stating that they can't remove the panels today due to sick crew which was a lie as when I spoke to the team lead I got to know that they have taken extra work which they are unable to fulfil.

Sunrun has been great. Enrollment was easy, fast, and everything was perfect. Josh is one awesome salesman. He helped me from the beginning all the way until it was finished and beyond. The customer service reps were very nice as well, and their communication skills were great. The service they gave me during the process was good. Sunrun gave me what I needed for what I'm using, and up to now, I haven't received a bill from Edison.

Thank You Carolyn for the amazing experience we had in solar installation. You were kind, helpful and always available when we needed you. We truly appreciate everything that was done for our family. Carolyn is highly recommended by us.

Sunrun has very good customer service. However, when I went with them, they said they were gonna give me $5,000. But I did not get the money from them. I'm still waiting.

Sunrun is reliable and has good value. Jim was the representative that I worked with. He was on top of things, kept me informed. Any questions, he answered instantly. Or text messages, he responded within minutes, not days. Also, their rep answered my question, got somebody out, and addressed my issue in a very timely manner. My utility bills in the summer used to run $600 running the AC. And since going solar, I have a monthly credit rather than having to pay the utility company. Only once in the last year and a half have I had any payment due, and it was $15. So, the only thing I'm paying for my utilities is what I pay Sunrun for the solar panels. I also got a very nice partial credit back from the utility company for the excess energy that I produce. So, that's good. I save money but also contribute to the grid. Also, I don't worry about losing power when I work from home.