Sunrun sells and leases customized residential solar energy systems and its Brightbox battery storage service in 20 states. Customers can own or lease a system with $0 down. Sunrun offers free energy consultations and quotes. Over 250,000 homes across the U.S. have gone solar with Sunrun, according to the company.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Flexible payment options
- Daily system monitoring
- Warranty with complete coverage
- Limited price transparency
- Not available in all states
Sunrun offers personalized home solar energy system design, with the option to lease or purchase with monthly payments. Customers are generally satisfied with their solar systems, but some say the initial cost was high.
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What a waste of a year. That's how long it took to get the ball rolling. I had numerous representatives that never kept in touch. Come to find out 2 days before my installation that they changed my system without telling me and that my loan had expired and I would have to apply again for the loan and it would cost more money. Disappointed to say the least. I’m unclear how these people are still in business. Horrible and I do mean horrible customer service. I was told that their job was demanding and stressful why their turnover rate was so high. I had 5 reps that were useless. I had to take care of permitting myself cause they didn’t do it. Again horrible. Needless to say I didn’t get my system and I’ll be looking elsewhere.
Thank you for bringing this to our attention, Jody. We are so sorry to hear that there was an issue with your loan prior to your installation, and we would be happy to look into this further to see how we can help you. We've assigned an Expert who will review your account and reach out to you as soon as possible to help resolve any concerns you have. Thanks, Jody!
Everything was explained and on the timeline that was said to us by Sunrun. The installation was fine and all the installers were very nice. The solar panels have been installed for months now and the monthly bill went down about 50%.
Hi Haley! Thank you for taking the time to share your experience! We're happy to hear you're saving money with Sunrun, and the install went well! Thank you for helping us create a planet run by the sun!
Sunrun needs to tighten up their act a little bit when it comes to their people in customer service. After their rep did the presentation over the phone, there were a couple of things that I wasn't clear on, but it was explained in the fine print. I didn't read the whole fine print though, so I'm unclear on some financing programs. Other than that, the installation went smoothly and there were no problems. They did the panels in one day then they had to come back and tie up some loose ends with the box.
We're thrilled you had a good experience, Sheryl! We really appreciate you taking the time to share your feedback. If there is anything that we can assist you with, please feel free to send us a private message. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
The sales rep was excellent. The only thing is -- and I understand that it's taken almost a year to get everything approved through Xcel Energy because there's so much demand -- we were a little frustrated with the six months it took for Xcel to finally put the meter in and get everything pushed. But Sunrun was right on top of it when I talked about it to them. We were always kept up to speed. Any time we had any question, we got a call almost immediately. It has been an incredible experience. I've already noticed quite a bit of difference in February versus December and January. I'm sure spring, summer, and fall will be gangbusters. We're very happy with Sunrun.
Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Enrolling with Sunrun was super easy. I gave my information to the guy at Costco. Then another guy called me, set an appointment, came to my home, and talked about how things might work. We decided to go ahead. Periodically, I would get a phone call or an email updating me with what was the latest. One day a crew was here, and they set it all up. They gave me a video for what to do when APS finishes their stuff to switch it on.
Initially, I thought the sytem was being more productive than it was because we've been in the home for one year and I got a refund of my deposit. I thought that was because I was creating so much power with my solar. But I realized it's not covering my full amount of electricity. It's not as productive as I was hoping. The salesperson deterred me from getting a battery system because he said it would be too expensive. I've got this app, and it's saving me money because I saved about $40 off my electricity bill. But my payment each month is gonna be about 120. So it’s increased my monthly bill electricity by about 80. I don't know if the reason it doesn't produce enough is because we underestimated how many panels I would need. I feel they undersold me, that they didn't give me enough panels and didn't sell me the battery system to do what I was hoping it would do.
Thank you so much for sharing your feedback, Steven! We are so sorry to hear that you are not producing as much as expected, and we'd be happy to review your system's performance along with any other specific concerns you have. We've assigned an Expert who will review your account and reach out to you as soon as possible to see how we can help. They can take a few business days to review, so please feel free to send us a private message if you have any questions in the meantime. Thanks!
Sunrun is not producing energy or services. Here is a list.
*Poor function of equipment.
*The system is not producing energy.
*The technology to read your solar power is weak.
Here is a image of the bill. Can be requested.
Thank you for reaching out to us, Johnny. We are so sorry to hear that you system is not producing as expected, and our team would like to look into this issue along with any other specific concerns you have. We've gone ahead and assigned an Expert who will review your account and reach out to you as soon as possible to help help resolve your concerns. If you have any questions before then, please feel free to send us a private message so we can help you. Thanks!
Where do I start! A year and a half to finally get the system installed on 9/20. Run around in circles, getting electrical permits passed by calling all the time, no one knows what the other person is doing. 10 visits to the house with 0 knowledge of prior engagement. Approves 2 batteries and finally installs one that I was told city won’t allow. Lies… I know how an active system.
Damaged battery was installed on 9/20/22 with a promise to replace the following week. It’s 2-23-2023. No one answers. I have a lvl 2 charger sitting in my living room, no one calls to install. My sales rep pretends she lost her phone, both her phones and starts communication once a month from social media apps with last communication in November. Certainly wasn’t the case before I signed the contracts. Absolute ** show … would recommend this to anyone. 5 visits and install promises where no one showed up while we take time off. Just a bunch of fake promises. Maybe someone can resolve the issues?
Thank you for bringing this to our attention, Chad. We are so sorry to hear that you have not been able to have a technician come out and replace your battery, and we'd be happy to look into this along with any other concerns you have. I've assigned an Expert who will review your account and reach out to you as soon as possible to help resolve your concerns. If you have any questions before then, please feel free to send us a private message. Thanks!
It was 2019 when we decided to go with Sunrun. We had to add a second system last year because with the first system. we weren't getting enough coverage to cover all the electricity needs. I went back with Sunrun again. And I'm less than pleased with how that second experience turned out. The first system is 18 panels and the second system is 8 panels. And the way we decided on that was based on the electricity bills and what we thought our roof could accommodate. We took a large tree down, which is why we were able to put additional panels on this past summer. It took months of me contacting them to get them to come out and figure out whether or not I could put additional panels on the house. I kept telling people, "Look, there's trees down. We have a new roof that we can access to put the panels on." I've had different people contact me. I hardly was ever able to speak to the same person twice.
Wen we finally agreed on the panel installation, we were very eager for me to get it paid for and get it installed. So that installation got delayed a bit. They finally got it installed in July. I don't exactly understand what the problem was, but we never got a permission to operate until December. And it was not all on the City of San Diego side. The City of San Diego came out and had to come out three times to inspect what Sunrun had done, because they didn't have it right.
They didn't have the system connected properly. They didn't have the labels done properly, the way that the county or the city requires it. So, they had to come out multiple times. There were multiple delays. I kept getting repeated email notices saying that, "Your system is ready. Go out and turn it on." I was unable to do that, in spite of the fact that I am a smart person, contacted them, had a horrible interaction with the customer service person who treated me like I was an idiot. It took three times to get people to come out here before they figured out how to turn the system on.
When I finally got someone who was reasonable, which was in early December to come out and turn the system on, he said, "I've got it on. But there's something wrong with one of your panels." One of the panels. It took from December until two days ago when finally Sunrun called me. They sent someone out two weeks ago and were, "Your roof is too steeply and it's a two-person job."
Ten more days went by, they sent people out the end of this past week. They called me back and said, "We figured out what was wrong with the panel that wasn't working. It wasn't plugged in. We're really sorry. It's just when they installed it, they must have not plugged the panel in." I was, "Are you kidding?" I've been paying for electricity from SDG&E with panels sitting on my roof since July not working until a couple days ago. It's the worst customer service I've had in any experience that I've had in dealing with multiple homes.
Hi Linda. Thank you for reaching out. We're sorry to hear your second experience with us was frustrating. If there is anything we can do to help and make sure you have a better experience, please don't hesitate to reach out! Have a wonderful day!
I had an appointment with Sunrun and the rep didn't show. That was kind of disappointing because I had arranged my calendar to talk with her. She said she was doing a wellness check, and I said, "Great, I love that." But then, she didn't show. The installation was great. There was one flaw, and they came right back and fixed it. The guys on the ground seemed great, but I wanted to have a conversation about the bill. I got the bill from PG&E, and it covered electricity and gas, and I haven't straightened that out. So, I knew there was a conversation to be had.
I recommended Sunrun to my good friends, and they have paid off their house and their car. They even opened up a brand-new credit card to establish some credit, but Sunrun was awful with my friends. So, I don't recommend them to anybody else in my neighborhood. Also, I ran into the fellow who was selling Sunrun at Costco again, and I told him I was upset, and he took my name and number. He put it in his phone, and he said he would follow up, and he did not. Other than those, the equipment itself seems fine.
Thank you for bringing this to our attention, Kathleen. Let me start off by saying we are so sorry to hear that a rep didn't show to your scheduled appointment, and we'd be happy to look into this, along with any other specific concerns you have. I’ve assigned an Expert who will review your account and reach out to you as soon as possible to help resolve this! Please private message us if you have any questions or concerns!
Enrolling with Sunrun was very smooth. The time frame of installing and getting the system up and running took two to three times as long as they promised. It was always scheduling. The blame was it was ComEd. Then, when I called ComEd, they said that it wasn't scheduled. There was he said, she said and it was very frustrating. Once I pushed the issue, everything got scheduled quickly and was taken care of within two weeks in getting the system on. Then, it took another month and a half for ComEd to flip the switch.
So, my biggest gripe is you have to get approval from the utility company that you can get solar in your area. Once they gave their condolences and they approved the specs and the city approved it, ComEd should flip the switch right away. We shouldn't have to wait three to six weeks for them to flip the switch once it was already pre-approved and it was inspected from the building department or electrical department of the city of Chicago. So, I feel that ComEd and Sunrun work together, but ComEd wanted one or two more billing cycles.
I had the system set up on my roof and I couldn't use it for two months at the end of the summer and fall until winter came, and then they flipped the switch. That was frustrating on my end. To be fair, Sunrun gave me a courtesy credit for that, but they gave it to me an average of what the solar panels generated. The frustrating part is the solar panels didn't generate them at what it could have if they started two months ago. So, they took the average from my slower time of the year to base the compensation. If I did it the peak season, I would've got about three times the amount of money to offset it and that wasn't the case.
Thank you for sharing your story, Mark. Your feedback helps us continue to improve your solar experience, and we're so happy you chose us as your solar provider. If you have any questions or concerns in the meantime, please feel free to send us a private message so we can help you further. Thanks!
Enrolling with Sunrun was easy, and from start to end, they said installation would take up to six months, which it did. They had to go through the village and get inspections and permits. That took some time, and I realized the village I live in is a pain to deal with. Overall, it was good. With ComEd, their prices keep going up, and this compensates for it. On my account, I can track what I'm producing every day through the 12 months. As long as there's sun out, you can produce solar power, but if it's cloudy, you're not producing any. If you don't produce enough, they re-evaluate it for six months, then you put more panels on, which means you'll produce more solar power. Definitely look into Sunrun. If you're looking to lower your cost, this is one way to do it.
Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
The Sunrun installers did a very professional job. We've had the panels for a few months, and we're looking forward to seeing the benefits during the summertime.
We're thrilled you had a good experience, Mrs. M! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Initially, my enrollment was fine. But there was a very long wait. The rep said the process might be six to eight weeks. Instead, it was 12. Also, the rep told me we would get set up with Shell Oil because they have a buyback program. That didn't happen and I kept getting bills from my regular utility people who didn't do a buyback program. Other than that, the installation crew was efficient. They got the job done in a day. The installation was excellent and I'm very pleased.
We're thrilled you had a good experience, Margaret! We're sorry it took longer than expected to get your system installed. Thank you for taking the time to share your feedback. Welcome to the Sunrun family!
Sunrun's reps were super professional, especially the sales rep that we worked with. Once we got to our other person, they put us in charge of our account, fell off some with communication. Other than that, Sunrun was very professional about all of it. They looked at what our annual usage was and tried to at least somewhat match that annual usage. And they allowed us to push back and say we don't need that much or we would like more. It was a six-hour install in total. They came in, knocked it out, and left. We put the panels on one side of the house where you don't see them. That was of one hope, that we didn’t have anything that was visible. The app's downfall is that it doesn't have what you have consumed, so it means a guessing game. But the app shows you the last day and the last week of what you've produced.
You've brightened our day, Craig! We aim to make going solar easy and enjoyable, and we love getting feedback like yours. Welcome to the Sunrun family!
My electric bill kept going up so I checked out Sunrun. I have a Tesla and I knew I needed to use more electricity because of that. Signing up with Sunrun was fine. I had a good man that worked with me and who was helpful and friendly. Check out Sunrun, especially if you wanna do the power purchase agreement. That was easier than having to pay a lot upfront.
You've brightened our day, Jean! We aim to make going solar easy and enjoyable, and we love getting feedback like yours. Welcome to the Sunrun family!
What they said they were gonna do and what they did were two different things. I don't know if Sunrun knew what they were doing or if the state or the town allowed them to do that. Also, we have the product at our home but I'm not sure if we're saving anything because we still have to pay for it each month. Before the whole country got increased, we were paying a couple of 100 bucks a month for electricity. Now, we're paying 200 bucks a month, plus we're paying Sunrun 100 bucks a month. I was under the impression that if we got the solar, it would cut things back. I wasn't aware of everything that happened.
Thank you for reaching out, Richard. We are so sorry to hear about the increase in bills! We would love to review your system's performance and any other specific concerns you may have. We are going to send you a message to gather more information! Thank you.
Sunrun is cheaper. And for the price, it's good. Enrolling with them was easy. The solar panel is good. I can recommend somebody else because it's working.
Nelson, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
I went through the whole procedure of getting Sunrun's representative and explaining everything. After that, we signed up with them. Kyle was good. He was adamant about everything that we asked him. He gave us not only explanations but he was on top of whatever issues we're having. I thought it took too long, so I started bothering him. But he called me and let me know what the procedure would take and how long. So, there was a lot of ease of mind through him. The three installers came in, did their work and left. They were on it. It would take four to five hours but they knocked it out in a couple.
This is awesome, Edgar! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for going solar with us!
Sunrun seemed accessible. We talked to a guy in Colorado, gave us all the information. He was very pleasant. And it seemed safe. They got everything installed. They had to change out our electrical boxes because those were from 1951 when the house was built. So, those were all brand new and looks great. We have a Tesla battery on the side of the house and 12 panels. It took several months to get them activated because they needed to get the city to inspect it. But they finally got it activated in October.
Thanks for your review, Florence! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
The enrollment process with Sunrun was fine. Installation was quick and easy as one day. Our hiccups came with the city inspectors and getting all the designs and everything approved. That was the big delay. Sunrun was helping with communication. For the most part, it was really just them working with the city to get a day to come out and check. There's nothing we can do about it.
When we started it up, there was a problem with our battery discharging, and it took about a week. After that, everything started working fine. Then someone called to go over the app and the bills with me. I haven't called much but when I have had, if the reps didn't have the answers, then they were able to give me a call back within 24 hours. I do like Sunrun. We've already had maybe three power outages in our area since the installation, and we had power during those times. So, we're happy with it.
Thank you for your review, Edward! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thank you for doing your part by helping us create a planet run by the sun and welcome to the sunrun family!
I felt very satisfied when I talked to the rep of Sunrun. I didn't have any unanswered questions. The installers were also great. They were fast and friendly too. However, I'm still getting charges from PG & E and from Sunrun. It's hard for me to see where I'm saving right now when I thought I was supposed to cut my bill in half.
Thank you for sharing your story, Pete. We are so glad that you had a positive experience and thank you for choosing us as your solar provider. Your feedback helps us continue to improve your solar experience.Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you, in order to ensure that you are enjoying the full benefits of going solar. To best assist you, please send your address and an overview of your concerns to email@example.com so that we can personally connect you with an Escalations Expert that can help you resolve your concerns. Thank you and welcome to the sunrun family!
The panels came out faster than what they had thought. However, I don't think there was a true disclosure on the tax benefits. I was just told that there's a 30% refund on going solar, and I'm sitting here, doing my taxes and it wasn't really true.
We're so happy to hear that you had a good experience with us, Mark! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
The customer service representatives from Sunrun were kind. They answered any questions I had. I've had the solar panels installed for quite a while and I was hoping I would be getting some system, which I could use the stuff from my panels. If the grid went down, I would still have the whole thing, but it's not that way.
We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Signing up with Sunrun was easy. I changed plans a couple of times and settled on the one that I liked. It was pretty straightforward. The installers came out on time and did a pretty decent job, but there was a mix-up in the panels because they couldn't get the original panels that I contracted for because of shipping delays. They gave me better panels, but the permit was based on the old panels, so it was probably a month and a half delay before we could get it activated. Now that I have the solar panels, I hardly pay any electricity. I saved around $150 to $180 a month on electricity. I have a mobile app and a web app so I could see the following day for everyday usage.
We're thrilled you had a good experience, Joseph! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun, welcome to the sunrun family!
Sunrun's reps were very helpful in every step and they answered all the questions very well. The process was very smooth. For the installation, they were on time and they installed the system very well. Since we went solar, the PCH bills are much lower.
Thanks for your review, Farhana! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
The lady I've worked with explained the difference between owning and leasing. Overall, they were pretty informative. Everybody we dealt with at Sunrun was awesome. Our experience with Sunrun was pretty good. The installation was done in August but it took up until late November for our electric company to come and get it turned on. We can go on the Sunrun website and it shows what we're producing every month. My electric bill was down for the month of January.
Thanks for your review, Jacqueline! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
The rep was in contact constantly and made sure we understood exactly what we were getting into. The enrollment was very easy and smooth. We've had our electricity bill down significantly, so even with the price we're paying for the solar panels and the amount of electricity we're using that we were having to pay, it's still much cheaper than what we were paying before we had them. So far, it's been a very positive experience. Sunrun had exactly what we were looking for. It was a quick and professional experience.
We're thrilled you had a good experience, Brandie ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Their rep quoted me a price on my roof with all-new lumber to go on plywood and they found out they don't do it, but the price was the same for the roof. Then, Josh promised me $500 because the salesman that I originally had got a higher paying job and I never received that $500. Josh will not even call or tell me where this money is that he was going to give me to help compensate for that money. I've called Sunrun already and they said they know nothing about it. People should make sure that everything is okay with the salesperson and that they don't just shrug you off after. Other than that, everything has been done and I'm satisfied with the people that did it. The workers were great.
Thank you for bringing this to our attention, Kathleen. We are so sorry to hear that you have not heard from Josh regarding the refund, and we'd be more than happy to look into this further. I've assigned an Expert who will review your account and reach out to you as soon as possible to help resolve your concerns. Please feel free to send us a private message if you have any questions in the meantime. Thanks!
The sales guy that we had was awesome throughout the whole process. He answered all our questions promptly. Whenever we send emails or give him a call, he was readily available to answer our questions. If he didn't have an answer, he went and got it and brought it back to us. The only thing I didn't like was, I have a flower bed on the side of the garage and they didn't take any precautions to protect that during the installation. They destroyed a lot of my flowers.
Also, they changed the route of how the lines were supposed to go. They had to dig a hole straight across the yard so it left a really ugly look. We had to fill that in. The other thing was we had a car in the garage and when they tore the roof off, debris fell all over the car in the garage. We weren't thinking that the debris was gonna fall through or else we would have moved the car. But once we discovered it, they put a tarp over it. Cost-saving-wise, I feel like we shouldn't have got Sunrun because I feel like it would have been cheaper without it. Our bill has gone down significantly and I know part of the reason why is because we have them. But I'm still paying the remaining balance off for ConEd.
Thank you for sharing your story, Rasheda. Your feedback helps us continue to improve your solar experience. If you can send your address and review to firstname.lastname@example.org, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Enrollment with Sunrun went good, and the installation was smooth. However, when I try to pay the bill, the automated system kicks out my bank account, and I have reported it in a couple times. Besides that, my electric bill is a lot better than it was. I've had a couple of people who have asked me who we have, and they're like, "Oh, okay. Have you had a lot of experience with them?" I'm like, "No, this is my first time."
Hi Julie! We're happy to hear the installation went smoothly! We would be happy to look into your billing issues and see what is going on. We'll be sending you a private message to gather some more information!
Sunrun Company Information
- Social media:
- Company Name:
- 595 Market Street, 29th floor
- San Francisco
- Postal Code:
- United States