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Sunrun sells and leases customized residential solar energy systems and its battery storage service in 20 states and two U.S. territories. Customers can own or lease a system with $0 down. Sunrun offers free energy consultations and quotes. Over 830,000 homes across the U.S. have gone solar with Sunrun, according to the company.
Pros & Cons
- Flexible payment options
- Daily system monitoring
- Warranty with complete coverage
- Limited price transparency
- Not available in all states
Sunrun offers personalized home solar energy system design, with the option to lease or purchase with monthly payments. Sunrun is only available in 22 U.S. states and territories, so it is not available in all areas.
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Reviewed Nov. 8, 2023
The fellow that sold Sunrun to us was very patient and willing to answer all our questions. He explained everything and he wrote it down. So that was good. The people that came out explained everything. They cleaned up after themselves and then they have a thing online where you can check in to see what your next step is. So it was good and easy. I only pay Sunrun now and it's much less than what my bills have been. I have a direct deposit with them to take the money out. But they still send me a bill that says paid, and I appreciate that. When I was switching to another electric company, I was told that I had to let Sunrun know. But the lady that I spoke to didn't seem to know anything about it. She said they didn't need that information. But the other times that I talked to customer service, it was very good.
The primary electric company told me that I had a certain amount of money because the electric company buys back this electric that the solar uses. They told me that I'd be getting a check and it takes about six weeks. So the time passed and I called the company, Eversource Energy, and I asked them when I was gonna get my check. They said they don't give me that money. They hold that money and I only get it if I move out of the service area or I switch electric companies. So I called Sunrun and they said that they couldn't do anything about it. That was just how it was. But I didn't know that because I thought that they buy it back. It's awful.
Thanks for your review, Lois! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Reviewed Nov. 8, 2023
I purchased Sunrun panels via Costco about 5 years ago. While I'm extremely happy with the production of clean energy, I am incredibly dissatisfied with Sunrun's original install and follow through with customer service. During the install, they created a hole in our garage roof at least the diameter of a quarter - it was so obvious, the sun was shining through! How they could have missed that, I still do not know. We are now in need of a new roof. I asked the original representative, when I purchased the panels, about the process if/when we needed a new roof. He said it was an "easy" process. So far, it has been quite the opposite.
I called generic customer service Friday, Oct 13 and talked to “Christina”. She sent me the remove/reinstall form and said someone would contact me within 5-7 days after I submitted the form. I submitted the form that day, Friday, Oct 13. I resubmitted a form the week following because I hadn’t heard anything. I thought maybe I did something wrong? nope.
As I type this review today, Nov, 8, not one human has contacted me. I have received a ridiculous amount of “how did we do” emails. I will tell you now, Sunrun is not doing well in my opinion. I have contacted customer service again, multiple times and via multiple avenues. On Oct 31 I called TWICE - both times the auto-bot said the “wait time is less than 5 min”. First call I was on hold for 47 min. Second time I was on hold 38 min. Definitely not less than 5 min.
During the second call I began a live chat with an online “person”. They said I had some Docusign paperwork sent to my email (after I had selected phone as the best way to get ahold of me on the original form- why even ask if you’re just going to email anyway?). They gave me the number for the removal/reinstall contact - that auto-bot said it was an 81 minute wait and I could, instead, press 1 for someone to call me back. That was Oct 31 and still, to this day, not one human has contacted me.
I found the Docusign estimates in my junk folder and, with some serious hesitation, signed it - hoping that would prompt SOMEONE to contact me. That was Nov 2. I've heard nothing. So, yesterday (Nov 7), I decided to contact the live chat again. They gave me my case number a case manager, Johnatan ** and said to wait ANOTHER 3 days after saying my case is now “high priority”. I’d hate to see what low priority looks like. I have emailed and called my case manager 4 times as of today and still heard nothing. His voicemail answers every time and says he's "not in the office right now". Is he ever there?
I’m feeling a little stuck. The chasing around to get a human to simply contact me after I’ve done everything I need to do starting 3+ weeks ago is ridiculous. And not sustainable. I have a job - I can’t stay on hold for hours on end ignoring my life and I’m nervous thinking about how long it will take for someone to get a hold of me once I do get a new roof to reinstall my panels.
Now I’m looking through all the reviews and see I’m not the only one with this situation. This is something I was told was an “easy” thing to do when I signed up with your company - now I feel like it’s the exact opposite and your company is truly bringing a lot of undue stress and worry into my life. How am I supposed to know your company actually isn’t as efficient as they claimed to be? How long will I have to wait for them to reinstall - using non-sustainable electricity (which is exactly what I want to avoid) - to get a simple call-back?
Sounds like Sunrun should either step up their customer relations and/or allow us to use an outside service to remove panels so that customers can do what was promised to be an "easy" process. They state the warranty will be nullified if we do use another provider. What about any accountability on Sunrun's part if they don't do what they promised? (especially considering the promise is as mundane as a simple phone call). What can we do, as consumers, to hold them to the same standards for which they hold us?
Thank you for bringing this to our attention, Dana. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Reviewed Nov. 8, 2023
The lead sales person, Carolyn **, was a pleasure to deal with and went above and beyond to assure we received a fine product. Despite delays working with our power company, she persevered to push through our approval and assure a fine finished product.
Thanks for your review, Steve! We're so happy to hear that you had a good experience with Carolyn and her team! We're sure you have enough decisions to think about, and our goal is to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Reviewed Nov. 7, 2023
The process with Sunrun took a little while but it wasn't bad. It was because they needed to get my information and follow their own procedure to install the system. When they got it installed, there was some damage to my wall. They did not fix it and I had to call them over and over. But in the long run, everything was sorted out because they gave me some money for the damage, which was about $800 and some change, and the claims process didn't take long.
The solar is somehow connected side by side with the SMECO meter and everything's working good because ever since it was installed, I've not gotten any breakdown. But if I consider the money I pay for the solar and the money I keep paying for the electricity as one, I'm paying more now. I used to pay less than$200 for my electricity bill, but now that I got the solar, I pay about 100 and something dollars every month for the solar and sometimes I could get a bill of about 100 or more. So if I spend the two together and compare with my previous bills when I never had solar, I was spending less when I did not have solar than now that I have solar. Also, when I asked about the principal, it went up to about $150,000 and that's too much.
Thank you for bringing this to our attention, Collins! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us requesting additional account information so that we can get a Specialist personally assigned to your case.
Reviewed Nov. 4, 2023
I'm leasing with Sunrun and the first couple of years, the system was very on and off and I had a lot of repairmen. But after they got it fixed, I haven't had any problem. For the month that I did not have the solar at all, they gave me a discount on my monthly payment. But one thing that I'm really upset about is that, when I bought it, they said that they took care of all the repairs and that included cleaning the panels. I cannot get anybody to clean the panels. When I go into Costco and asked the salesman there, he said it was included. But Sunrun just kind of wash me off.
Thanks for your review, Annmarie! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. We will be sending you a PM to gather more information so we can help with cleaning the panels!
Reviewed Nov. 3, 2023
The first time, we put in 15 panels and it went like clockwork. The second time, it was a disaster. The project manager kept on dropping the ball and it took six months from installation to the system to it being turned on. Other than that, it was easy to enroll and the system has been saving us a lot of money. I have an electric truck and I put current in that. I don't have to pay for anything. I'm loving it.
Thanks for your review, Kenneth! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Reviewed Nov. 2, 2023
The sales representative was very polite, and he explained things in simple terms. And he also encouraged a lot of questions, especially if I didn't really understand something. I was repetitive and he was really patient in explaining things for me again and not making me feel bad for it. He was there step by step to make sure everything went smoothly. It was a quick transition. I'm happy with the system and I'm grateful. It's saving us money.
Thanks for your review, Daniela! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Reviewed Nov. 2, 2023
The enrollment process went very well. The representative did a great job and she went through all the details. The installation was extremely professional. Very satisfied so far with my solar panels.
We're thrilled you had a good experience, Elden! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Reviewed Nov. 2, 2023
Enrolling with Sunrun was pleasant, but it's been difficult to communicate with them. When I attempted to call, I left messages and never got return calls. Besides that, the initial installation went fine, and the people that installed the system worked carefully. I would give my recommendation.
Thank you for taking the time to share your feedback, Marcus! We truly value your review and are pleased to hear that you had a positive experience during the installation. If you have any questions or concerns, please feel free to send us a private message so we can help you further. Thanks!
Reviewed Oct. 30, 2023
I have never heard of a company that penalizes you for not having auto pay. I was told that if I do not choose to participate in auto pay that I will be charged $7.50 more per month. That is $90 more per year. If I participate they will be deducted the money a day earlier. This does not work well for people on fixed incomes.
We appreciate you taking the time to share your feedback, Lisha! We are so sorry to hear that you are having some issues and concerns with auto-pay. Our team would love the opportunity to speak with you further about this so we can help resolve any concerns you have. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to review your account, so please don't hesitate to send us a private message if you have any questions in the meantime. Thanks!
Reviewed Oct. 29, 2023
Sunrun put on 28 panels. What I asked for was what they calculated. The installers were very professional. They cleaned up after themselves and weren't rowdy. They went right down to business and did everything that they had to do. It was the same thing with the gentleman who came out to the house to survey our roof to make sure everything was okay to move forward with the installation of the panels. So, they were very good with that piece of it. Supposedly, our neighbor already has solar panels on their house and was happy with the product. But I was very apprehensive about it. The only reason why I elected to go with the solar panels was so that I could try to shorten my electric bill, but that's not the case. If anything, Sunrun charges me $203 a month.
There have been times when I was on straight electricity where my bill would be much less. And when we first got up and running, because I wasn't familiar with the process and in the winter time, you don't always have as much fun as you do in the summertime, I was getting hit essentially with three electric bills rather than two. My house is on one meter and our garage is on its own separate meter. So when the panels kicked in back in December of ’22, I was getting hit for the house with Sunrun as well as National Grid, which greatly pissed me off. In the very beginning when I found out that I was getting hit with two bills, I filed a complaint for being hit with a monthly bill of $203 plus my National Grid.
After speaking with the two young men who came to our house to try to convince us to sign on to the product, I felt like I was taken advantage of because I didn't truly understand all that was anticipated with the product and how the process worked. I spoke with the manager but they were supposed to try to reach out to the individual to find out exactly what he went over and what the anticipation was, and what my process was like. This is so that others wouldn't fall into the same step that I fell into, a misunderstanding, and they'd be more knowledgeable if they decided they wanted to choose that particular product or stay with the standard electricity from National Grid. But they got back to me eventually and told me that they were unable to contact that gentleman who came by our house.
At this point, contractually, we're stuck with the solar panels. We signed a 25-year contractual agreement. And whatever the value is of those panels after the 25 years, we would pay the difference. What they're charging us now is the monthly fee for the generation of the electricity from those panels. In my eyes, after I talked with our neighbor across the street, he was paying a monthly fee to the company for the purchase of the panels, but he is not paying for electricity. So, I'm just the opposite, the way we're set up here.
Sunrun is gonna grab you one way or another. So, instead of telling you to buy the panels, they would say they would charge you for the electricity and then you won't have to pay for the panels until after 25 years. And then they'll flip the value. So, it's the same thing. I will sell my house before the 25 years are over just so I can get out of this contractual arrangement with Sunrun. And the only reason why I don't mind doing that is because I will be retiring soon. Sunrun has a website that allows me to sign on and look at how much electricity has been generated. They've created a decent website. Had I begun with a good experience with them, then I probably would care. But I almost never sign on to that website now because I just have no love for Sunrun. I just wait for my monthly notification. They tell me my electric bill and I go to BillPay and pay it. And when I talk to others, I tell them they don't wanna go with this company.
Thank you for taking the time to share this information, Doris. Let me start by saying we are so sorry to hear that you are not getting the answers you need, and our team would like to take a closer look into this further to see how we can help. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take a few business days to look into the open cases you have, so please don't hesitate to send us a private message if you have any questions in the meantime. Thanks!
Reviewed Oct. 28, 2023
We chose to go with SunRun because we were referred to them and the salesperson was friendly and knowledgable. He drove around the neighborhood with my wife to look at other solar installations. My wife pointed out which ones were appealing and which were not. The salesperson promised her that the tracks on our roof would NOT be aluminum color, but black. Black panels do not look good on aluminum colored rails. Makes the brackets stick out like a sore thumb. The installation crew arrived on a very rainy day and installed the panels. My wife pointed out that the tracks were NOT black, but rather the very aluminum she was promised we would NOT get. The installer told her the reason they were using these particular brackets was that they were easier to install.
We reached out to the Salesperson. Got basically crickets. We got an email from the Installation Coordinator who mentioned that he'd need to talk to the Construction Manager who was on vacation. More wait time. This issue currently remains unresolved, the panels are producing electricity and seem to work well. The App to monitor production and usage doesn't actually show production and usage in real time, only a recap of the previous day's production. Pretty weak tea. ln sum I am less than blown away by the customer service and excuses we've heard from SunRun about our installation.
Hello again Jason, we were able to locate your account and we have escalated your concerns to our Escalation Team. We have requested an Expert to contact you as quickly as possible to assist you and help provide you with a better customer service experience. Please do not hesitate to reach out to us again. Thank you !
Reviewed Oct. 28, 2023
Horrible Experience with Sunrun Solar. I am deeply disappointed and disgusted with the service provided by Sunrun Solar. Despite contacting numerous representatives and supervisors, my issues with non-functioning solar panels persist. We spoke to Anda M on 6/16, Moria C on 7/12, Boris S on 9/25, Deja R on 10/4, Natalia P on 10/9, Ebony T on 10/9, Daniela P on 10/9, Akeia P on 10/16, Carl B on 10/17, Ivan H on 10/19, Maria A on 10/20, Marissa on 10/20, Ivan H on 10/26, and Daniela R on 10/27. We were assured a refund of well over $2,000 but Sunrun has failed to rectify the situation despite numerous attempts.
Attempts to address the inefficiency of the solar panels have been futile, and the company has refused to investigate or provide the promised refund. This blatant disregard for customer concerns and the apparent lack of effort to resolve the issue is unacceptable. It seems like they are knowingly charging us for non-producing solar panels, which they have acknowledged. Our solar panels have not been producing since April 2022, 0 kilowatts from then to now. They have even told us we have out of date inefficient equipment, yet they refuse to fix our current system.
The refusal to pull phone calls and the overall lack of due diligence further highlight Sunrun's negligence. This experience has left me frustrated, dissatisfied, and feeling as though I've been taken advantage of since I have been a customer since November 2017. I strongly advise others to reconsider choosing Sunrun for their solar needs, given the company's apparent disregard for customer satisfaction and commitment to resolving issues.
Thank you for bringing this to our attention, Brittany. We are so sorry to hear that you did not receive a refund and that you are having issues with your system. Your frustration is completely understandable and our team would love the opportunity to look into this for you. On our end, we see that your Escalation Expert, Nicholas, sent you an email on 10/30/2023 with more information regarding your case. Please feel free to respond back to the email or send us a private message if you have any questions in the meantime. Thanks!
Reviewed Oct. 27, 2023
Enrolling went smoothly. The rep was great. He walked me through everything. The installers match the paint really nicely to the house. Also I haven't had any leaks so far. With the system, I don't have any electricity bill.
Thanks for your review, Carolyn! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Reviewed Oct. 27, 2023
It was a very easy process to get the contract. Also, the price and package they had was very attractive. The installation took a week and there was a little disruption with our daily activities. But we survived it and it worked fine. The production varies depending on whether it's cloudy or summer. I'm getting used to what the system can produce every month. The system is very good and we save money with it through summertime. Most of the months from January through May in Phoenix, our electric bill was negative and we made more electricity than we used. During the summer, we pay the summertime, we pay some additional over what we pay to Sunrun. But that is expected because without solar, we would pay a lot more. We recommend Sunrun. We've called them for inquiries and they answer right away. I couldn't ask for better service.
Vahid, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Reviewed Oct. 26, 2023
Everything with Sunrun is going well. Their rep was very helpful and the whole thing went smoothly. The installers advised me on certain things, which really worked out for me. As far as my bill, I used to pay between 180 something to 200 and sometimes 300 and something, but right now, with what I pay to ComEd and what I pay to Sunrun, it's not even up to $100. I'm extremely satisfied. I've even introduced somebody to Sunrun, and they did the installation for her and she was really happy about it.
This is fantastic to hear, Chukwuemeka ! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way. Thanks!
Reviewed Oct. 26, 2023
The salesman came by about two years ago. He gave me his card and it was no pressure. Then I called them back and he was very, very helpful. We figured everything out. I was a little slow to learn the process of solar, so he took the time to explain it to me. They were installed in December of last year. We had an installation crew come out and they got everything installed in one day.
Sunrun had to send someone else back to do the grounding of the units. It had to be grounded in two places and that was where we had a little bit of a problem because when checked by the city of San Jose, apparently there were supposed to be two of them, and the guy put one, and it was too close to the PG&E gas meter. So he had to change that. It got resolved and we've been using the system, so it's been very beneficial. We started using the system in early January of this year. Last summer, we had a PG&E and our bill was $660. But this summer in the same house, we had an electric bill of about $20.
We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Reviewed Oct. 26, 2023
Enrolling with them was all right. But in the first year, PG&E sent me a bill of 800 bucks 'cause I wasn't getting enough energy from solar. I almost had a heart attack. But they reimbursed me that money. At first, I was paying less with PG&E, and then all this happened. I wasn't very happy with that at first. My bill always changes and I don't like that.
Thank you for sharing your story, Luis! Your feedback helps us continue to improve your solar experience. If you can send your address and review to firstname.lastname@example.org, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Reviewed Oct. 26, 2023
I had a good experience during the installation. I have cost savings with the system. It's a good product but they need to improve on service where they get somebody on-site for analysis. They say everything's fine with my system, but they don't come on site.
Thanks for your review, Christin! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Reviewed Oct. 26, 2023
Enrolling with them was pretty good. But I developed a leak in the roof, and they had to take some panels off to get the roof fixed. Then, they had to put them back in. The reps were good about that. I like that during the summertime, the system cuts down on my electrical bills.
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Stefan! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Reviewed Oct. 26, 2023
Everything was great when I enrolled. The people I spoke to when I had a call for questions about billing were polite. The installation of the system went very well. The techs were very professional. They went as far as asking whether the system was okay. They went over the piping they set around the home for the electrical perfectly. They matched the stucco color on the piping so it wouldn't stand out. And the people that were handling all the panels were very respectful people. They had an associate here with the inspector making sure everything was installed properly and that everything is functional. We're happy with the system. Financially, it's been great because our electric bill during the summertime was very high.
Paul, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Reviewed Oct. 26, 2023
Enrolling with them was great. The rep gave me his estimate and came back with two different plans. I picked the one that saved me the most money. I paid too much for it but it has worked great and with the system, I don't pay any for electricity.
Thanks for your review, Andrew! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Reviewed Oct. 26, 2023
I had an excellent experience with Sunrun and everything went as planned. The installation took quite a bit because of how many panels they had to put up but everything went well.
Thank you for sharing your story, Jerry! Your feedback helps us continue to improve your solar experience. If you can send your address and review to email@example.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Reviewed Oct. 26, 2023
Getting the city and Sunrun up and running was a little bit slow but once it finally did, I was totally happy with it. There was an issue with the engineering side of it, but I let Sunrun know and they were responsive to my concerns. They gave me some credit for the work because they had to do a little bit of structural work. Sunrun has been great. We got an upsized panel, which is nice. It seems good. Especially at the time I got it, the whole supply chain stuff was going on and so they shuffled stuff around to make sure that we could get it installed with good panels. The app is not gonna blow your socks off but the company has been responsive too every time that the app has led me to reach out and they’ve been present enough.
Thanks for your review, Isaac! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Reviewed Oct. 26, 2023
Their reps stayed in contact with us throughout the whole process and they were very cordial and respectful of our time. It's been over a year since we've been with them and it has saved utilities drastically. Also, the app is as good as far as apps go. It works and it shows me what I like to see. It shows my usage, but not just that day, for the week, month, and year. The only thing I regret is not getting a solar battery. I didn't have the funds at the time but I can add it via storage battery later on. That's what we plan to do so that increases our efficiency in the home.
Thanks for your review, Alex! We're so happy to hear that you had a good experience with us throughout the entire process! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. We are working on a retrofit solution for existing customers but if you would like to see your options, our Solar Advisors would be able to assist you with that! Their phone number is (833) 324-5886. Thanks!
Reviewed Oct. 23, 2023
In July/August 2023 I booked an appointment for Oct 23, 2023 for removal of solar panels so my roof could be replaced, the time given to me was between 7 AM to 12 noon, but no one contacted me and I got worried and contacted customer service via chat and phone and was told to contact firstname.lastname@example.org via email. I got no proper information from anyone as to when the techs are coming to remove the solar panels. At 11:30 AM I got a call stating that they can't remove the panels today due to sick crew which was a lie as when I spoke to the team lead I got to know that they have taken extra work which they are unable to fulfil.
This completely spoiled my festive season and also I am unsure that my insurance company is going to continue to give me insurance as they want me to replace my roof ASAP. The roofers have taken advance and they are asking me for more money as they had booked their days to work on my roof. It is a complete disaster monetarily and psychologically for me and my family as we can't decorate our roof with lights. Sunrun on top it is charging humongous amount of money. DO NOT USE SUNRUN.
Thank you for bringing this to our attention, Rajneesh. Let me start by saying we are so sorry to hear that it is taking longer than expected to remove your panels, and we completely understand your frustration. Our team would be more than happy to take a closer look into this further for us to see how we can help. We've assigned an Expert who will review your account and reach out to you as soon as possible to help resolve your concerns. They can take a few business days to contact you, so please don't hesitate to send us a private message if you have any questions in the meantime. Thanks!
Reviewed Oct. 19, 2023
Sunrun has been great. Enrollment was easy, fast, and everything was perfect. Josh is one awesome salesman. He helped me from the beginning all the way until it was finished and beyond. The customer service reps were very nice as well, and their communication skills were great. The service they gave me during the process was good. Sunrun gave me what I needed for what I'm using, and up to now, I haven't received a bill from Edison.
Thanks for your review, Jose! We're so happy to hear that you had a good experience with Josh and his team! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Reviewed Oct. 16, 2023
Thank You Carolyn for the amazing experience we had in solar installation. You were kind, helpful and always available when we needed you. We truly appreciate everything that was done for our family. Carolyn is highly recommended by us.
Ana, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Carolyn! Thank you for helping us create a planet run by the sun!
Reviewed Oct. 14, 2023
Sunrun has very good customer service. However, when I went with them, they said they were gonna give me $5,000. But I did not get the money from them. I'm still waiting.
Thank you for letting us know, Mohamed. My name is Frances, and I am part of Sunrun's Social Media Team. We don't want you to miss out on your referral, and we want to resolve this as quickly as possible. In order to best assist you, please send your address and an overview of your concerns to email@example.com, so that we can personally connect you with an Escalations Expert who can help you. Thank you!
Reviewed Oct. 13, 2023
Sunrun is reliable and has good value. Jim was the representative that I worked with. He was on top of things, kept me informed. Any questions, he answered instantly. Or text messages, he responded within minutes, not days. Also, their rep answered my question, got somebody out, and addressed my issue in a very timely manner. My utility bills in the summer used to run $600 running the AC. And since going solar, I have a monthly credit rather than having to pay the utility company. Only once in the last year and a half have I had any payment due, and it was $15. So, the only thing I'm paying for my utilities is what I pay Sunrun for the solar panels. I also got a very nice partial credit back from the utility company for the excess energy that I produce. So, that's good. I save money but also contribute to the grid. Also, I don't worry about losing power when I work from home.
Eileen, we're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sunrun Company Information
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- 595 Market Street, 29th floor
- San Francisco
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- United States