Sunrun

What a waste of a year. That's how long it took to get the ball rolling. I had numerous representatives that never kept in touch. Come to find out 2 days before my installation that they changed my system without telling me and that my loan had expired and I would have to apply again for the loan and it would cost more money. Disappointed to say the least. I’m unclear how these people are still in business. Horrible and I do mean horrible customer service. I was told that their job was demanding and stressful why their turnover rate was so high. I had 5 reps that were useless. I had to take care of permitting myself cause they didn’t do it. Again horrible. Needless to say I didn’t get my system and I’ll be looking elsewhere.

Everything was explained and on the timeline that was said to us by Sunrun. The installation was fine and all the installers were very nice. The solar panels have been installed for months now and the monthly bill went down about 50%.

Sunrun needs to tighten up their act a little bit when it comes to their people in customer service. After their rep did the presentation over the phone, there were a couple of things that I wasn't clear on, but it was explained in the fine print. I didn't read the whole fine print though, so I'm unclear on some financing programs. Other than that, the installation went smoothly and there were no problems. They did the panels in one day then they had to come back and tie up some loose ends with the box.

The sales rep was excellent. The only thing is -- and I understand that it's taken almost a year to get everything approved through Xcel Energy because there's so much demand -- we were a little frustrated with the six months it took for Xcel to finally put the meter in and get everything pushed. But Sunrun was right on top of it when I talked about it to them. We were always kept up to speed. Any time we had any question, we got a call almost immediately. It has been an incredible experience. I've already noticed quite a bit of difference in February versus December and January. I'm sure spring, summer, and fall will be gangbusters. We're very happy with Sunrun.

Enrolling with Sunrun was super easy. I gave my information to the guy at Costco. Then another guy called me, set an appointment, came to my home, and talked about how things might work. We decided to go ahead. Periodically, I would get a phone call or an email updating me with what was the latest. One day a crew was here, and they set it all up. They gave me a video for what to do when APS finishes their stuff to switch it on.

Sunrun is not producing energy or services. Here is a list.

Where do I start! A year and a half to finally get the system installed on 9/20. Run around in circles, getting electrical permits passed by calling all the time, no one knows what the other person is doing. 10 visits to the house with 0 knowledge of prior engagement. Approves 2 batteries and finally installs one that I was told city won’t allow. Lies… I know how an active system.

It was 2019 when we decided to go with Sunrun. We had to add a second system last year because with the first system. we weren't getting enough coverage to cover all the electricity needs. I went back with Sunrun again. And I'm less than pleased with how that second experience turned out. The first system is 18 panels and the second system is 8 panels. And the way we decided on that was based on the electricity bills and what we thought our roof could accommodate. We took a large tree down, which is why we were able to put additional panels on this past summer. It took months of me contacting them to get them to come out and figure out whether or not I could put additional panels on the house. I kept telling people, "Look, there's trees down. We have a new roof that we can access to put the panels on." I've had different people contact me. I hardly was ever able to speak to the same person twice.

I had an appointment with Sunrun and the rep didn't show. That was kind of disappointing because I had arranged my calendar to talk with her. She said she was doing a wellness check, and I said, "Great, I love that." But then, she didn't show. The installation was great. There was one flaw, and they came right back and fixed it. The guys on the ground seemed great, but I wanted to have a conversation about the bill. I got the bill from PG&E, and it covered electricity and gas, and I haven't straightened that out. So, I knew there was a conversation to be had.

Enrolling with Sunrun was very smooth. The time frame of installing and getting the system up and running took two to three times as long as they promised. It was always scheduling. The blame was it was ComEd. Then, when I called ComEd, they said that it wasn't scheduled. There was he said, she said and it was very frustrating. Once I pushed the issue, everything got scheduled quickly and was taken care of within two weeks in getting the system on. Then, it took another month and a half for ComEd to flip the switch.

Enrolling with Sunrun was easy, and from start to end, they said installation would take up to six months, which it did. They had to go through the village and get inspections and permits. That took some time, and I realized the village I live in is a pain to deal with. Overall, it was good. With ComEd, their prices keep going up, and this compensates for it. On my account, I can track what I'm producing every day through the 12 months. As long as there's sun out, you can produce solar power, but if it's cloudy, you're not producing any. If you don't produce enough, they re-evaluate it for six months, then you put more panels on, which means you'll produce more solar power. Definitely look into Sunrun. If you're looking to lower your cost, this is one way to do it.

The Sunrun installers did a very professional job. We've had the panels for a few months, and we're looking forward to seeing the benefits during the summertime.

Initially, my enrollment was fine. But there was a very long wait. The rep said the process might be six to eight weeks. Instead, it was 12. Also, the rep told me we would get set up with Shell Oil because they have a buyback program. That didn't happen and I kept getting bills from my regular utility people who didn't do a buyback program. Other than that, the installation crew was efficient. They got the job done in a day. The installation was excellent and I'm very pleased.

Sunrun's reps were super professional, especially the sales rep that we worked with. Once we got to our other person, they put us in charge of our account, fell off some with communication. Other than that, Sunrun was very professional about all of it. They looked at what our annual usage was and tried to at least somewhat match that annual usage. And they allowed us to push back and say we don't need that much or we would like more. It was a six-hour install in total. They came in, knocked it out, and left. We put the panels on one side of the house where you don't see them. That was of one hope, that we didn’t have anything that was visible. The app's downfall is that it doesn't have what you have consumed, so it means a guessing game. But the app shows you the last day and the last week of what you've produced.

My electric bill kept going up so I checked out Sunrun. I have a Tesla and I knew I needed to use more electricity because of that. Signing up with Sunrun was fine. I had a good man that worked with me and who was helpful and friendly. Check out Sunrun, especially if you wanna do the power purchase agreement. That was easier than having to pay a lot upfront.

What they said they were gonna do and what they did were two different things. I don't know if Sunrun knew what they were doing or if the state or the town allowed them to do that. Also, we have the product at our home but I'm not sure if we're saving anything because we still have to pay for it each month. Before the whole country got increased, we were paying a couple of 100 bucks a month for electricity. Now, we're paying 200 bucks a month, plus we're paying Sunrun 100 bucks a month. I was under the impression that if we got the solar, it would cut things back. I wasn't aware of everything that happened.

Sunrun is cheaper. And for the price, it's good. Enrolling with them was easy. The solar panel is good. I can recommend somebody else because it's working.

I went through the whole procedure of getting Sunrun's representative and explaining everything. After that, we signed up with them. Kyle was good. He was adamant about everything that we asked him. He gave us not only explanations but he was on top of whatever issues we're having. I thought it took too long, so I started bothering him. But he called me and let me know what the procedure would take and how long. So, there was a lot of ease of mind through him. The three installers came in, did their work and left. They were on it. It would take four to five hours but they knocked it out in a couple.

Sunrun seemed accessible. We talked to a guy in Colorado, gave us all the information. He was very pleasant. And it seemed safe. They got everything installed. They had to change out our electrical boxes because those were from 1951 when the house was built. So, those were all brand new and looks great. We have a Tesla battery on the side of the house and 12 panels. It took several months to get them activated because they needed to get the city to inspect it. But they finally got it activated in October.

The enrollment process with Sunrun was fine. Installation was quick and easy as one day. Our hiccups came with the city inspectors and getting all the designs and everything approved. That was the big delay. Sunrun was helping with communication. For the most part, it was really just them working with the city to get a day to come out and check. There's nothing we can do about it.

I felt very satisfied when I talked to the rep of Sunrun. I didn't have any unanswered questions. The installers were also great. They were fast and friendly too. However, I'm still getting charges from PG & E and from Sunrun. It's hard for me to see where I'm saving right now when I thought I was supposed to cut my bill in half.

The panels came out faster than what they had thought. However, I don't think there was a true disclosure on the tax benefits. I was just told that there's a 30% refund on going solar, and I'm sitting here, doing my taxes and it wasn't really true.

The customer service representatives from Sunrun were kind. They answered any questions I had. I've had the solar panels installed for quite a while and I was hoping I would be getting some system, which I could use the stuff from my panels. If the grid went down, I would still have the whole thing, but it's not that way.

Signing up with Sunrun was easy. I changed plans a couple of times and settled on the one that I liked. It was pretty straightforward. The installers came out on time and did a pretty decent job, but there was a mix-up in the panels because they couldn't get the original panels that I contracted for because of shipping delays. They gave me better panels, but the permit was based on the old panels, so it was probably a month and a half delay before we could get it activated. Now that I have the solar panels, I hardly pay any electricity. I saved around $150 to $180 a month on electricity. I have a mobile app and a web app so I could see the following day for everyday usage.

Sunrun's reps were very helpful in every step and they answered all the questions very well. The process was very smooth. For the installation, they were on time and they installed the system very well. Since we went solar, the PCH bills are much lower.

The lady I've worked with explained the difference between owning and leasing. Overall, they were pretty informative. Everybody we dealt with at Sunrun was awesome. Our experience with Sunrun was pretty good. The installation was done in August but it took up until late November for our electric company to come and get it turned on. We can go on the Sunrun website and it shows what we're producing every month. My electric bill was down for the month of January.

The rep was in contact constantly and made sure we understood exactly what we were getting into. The enrollment was very easy and smooth. We've had our electricity bill down significantly, so even with the price we're paying for the solar panels and the amount of electricity we're using that we were having to pay, it's still much cheaper than what we were paying before we had them. So far, it's been a very positive experience. Sunrun had exactly what we were looking for. It was a quick and professional experience.

Their rep quoted me a price on my roof with all-new lumber to go on plywood and they found out they don't do it, but the price was the same for the roof. Then, Josh promised me $500 because the salesman that I originally had got a higher paying job and I never received that $500. Josh will not even call or tell me where this money is that he was going to give me to help compensate for that money. I've called Sunrun already and they said they know nothing about it. People should make sure that everything is okay with the salesperson and that they don't just shrug you off after. Other than that, everything has been done and I'm satisfied with the people that did it. The workers were great.

The sales guy that we had was awesome throughout the whole process. He answered all our questions promptly. Whenever we send emails or give him a call, he was readily available to answer our questions. If he didn't have an answer, he went and got it and brought it back to us. The only thing I didn't like was, I have a flower bed on the side of the garage and they didn't take any precautions to protect that during the installation. They destroyed a lot of my flowers.

Enrollment with Sunrun went good, and the installation was smooth. However, when I try to pay the bill, the automated system kicks out my bank account, and I have reported it in a couple times. Besides that, my electric bill is a lot better than it was. I've had a couple of people who have asked me who we have, and they're like, "Oh, okay. Have you had a lot of experience with them?" I'm like, "No, this is my first time."