Sunrun Reviews

I am waiting for over a month for installation. I was texted I hadn’t paid my electric bill, called electric co, my bill was paid. Then texted me that my tax bill wasn’t paid, checked further and my taxes were paid. They had me mixed up with someone else! The person in the office who was taking care of my installation is Shanae **. I am requesting she be removed from handling my installation. I will admit my neighbors are very happy with the installation of their solar panels from Sunrun. And 90 minutes ago they said they would be here within the hour.

When the system is online and working properly, there's no problem to report. Currently, the Sunrun solar panel system has been down since March with no clear answers to resolve this costly issue. Rising energy bills must be paid as well as solar panel contract bills must be paid for a product that does not work and a company that is not willing to return calls or give any kind of straight answers for several months. What kind of business practice is this?

I went through a program within the city of Los Angeles and Sunrun was the company affiliated with it. The guys who came out were great. They also did some minor roof repairs. They were very well-behaved, mannered and respectful people. They installed about six or eight panels on the roof. We wanted a bigger system, but the roof didn’t allow for it because of setbacks that were being incorporated during that time. They were able to go to the edge, but they had to give a three-foot setback per area, which took some panels away. But we are getting enough to cover our usage at the moment. We’ve noticed a big difference in our electrical bills. We’re getting $1.40, $1.50, $1.80, even $2.00. We had a larger bill once, around $60, because the meter wasn’t read and they did an estimate, but it was reimbursed.

Crooks do not get solar from Sunrun. We have had them for 5 years. They have costed us more money than saving us money, our system always has issues, and we are still paying two bills, Edison and Sunrun, we wish we never answered that door.

My experience with Sunrun was fantastic all around. From my salesman, Andrew **, to the support staff and the app, to my install team led by Jason, everything was topnotch. They walked me through each every step of the process which went as smooth as possible. My family and I are super excited to have gone solar and look forward to a bright future of energy independence. We couldn't have asked for a better experience.

Sunrun was good, friendly, and very polite when they came out to do whatever they needed to do. They picked up everything. Everything went good. We have the batteries, too. The system barely got installed. They still have to do inspections. They needed to do something on the ground and got left where people could trip. It will be put in a better, safer place.

We bought the place in November of ’24, and the solar units were already there. One of them was purchased by the previous owner, and I'm leasing the other one as part of the sale. The setup with Sunrun went smoothly. It was a very professional transition. I had one experience where I had to contact customer service, and they were very responsive.

A young man came to our door and talked to me and my daughter about reducing SDG&E. We looked into Sunrun more and ended up getting solar panels through them. They were very quick and very good. This is the first time I’ve had solar panels and it’s been a couple of years since I got them. We also did a roof redo, and it enhanced the home and took a lot of pressure off us financially. Sunrun did everything they said they were going to do.

Go to Sunrun, who will treat you fairly, and you'll be happy in the long run. I've never had the occasion to go back to them. I've been with them for a couple of years now, so everything is going well. I've read some reports beforehand that said Sunrun does not act as quickly as they could for complaints. But I have had no complaints, so I'm not in that field yet, and I hope I don't get in there.

I first heard about Sunrun because we already had them from another house. We got it through Costco. When I called in, the customer service was good. I told them that I didn’t want to pay for service, and they told me it’s a lease or a rental, so I was okay with that. Since going solar, I haven’t had any problems. I just don’t like the rain because when it’s cloudy, it doesn’t produce, so I lose money. Overall, I would recommend solar panels because it saves a lot of money.

My family’s experience with Sunrun has been extremely frustrating and concerning. The issue started in February 2026 after my brother’s home sale closed on 02/06/26. Despite the property transfer, Sunrun continued withdrawing ACH payments from his checking account for two leases after the close of escrow. I immediately began contacting Sunrun to obtain reimbursement for those post-sale withdrawals. Instead of resolving the refund issue promptly, the situation turned into months of repeated calls, conflicting information between departments, collection activity for balances that should never have existed, and almost no meaningful communication from management despite multiple requests to speak with supervisors. During this process, I received only one direct phone call from Customer Solutions.

I would recommend Sunrun. It’s what I want, and it works great. It was good service, even during the installation itself, or the configuration and setup. Some of the panels during the initial installation didn't work, but Sunrun immediately had someone come out, and that was fixed within a week. They called me proactively, and we figured everything out. They scheduled the maintenance. Everything was good. It was done effectively and efficiently.

Sunrun did a presentation. The guy let me know the advantages. I retired as an electrician, so I knew the advantages of having solar. I've installed solar panels myself, and I've worked with electrical cars. Now, I don’t have to worry about stopping with this high price gas problem. I have a have a portable charger that came with the car that I used to charge it up with. Plus, there are many charge stations around located. The infrastructure has really grown. You can go to one of these fast-charging stations and top it off.

This is a terrible company to do service with. They don’t hold up to their contract. They are very poor customer service. Their salespeople will lie to you, not a good company to work with.

Awesome experience end to end so far from the sale through to the installation. Still awaiting final commissioning. Lyla the salesperson super knowledgeable and straight shooter. Solid communication throughout and install crew super efficient. Couldn't believe how fast they got everything put in and as an engineer I inspected everything in detail after and really precise and detail oriented install.

I talked to the guy who came to the door, and I decided to go with Sunrun right then and there. They did an excellent job and it didn’t take that long for the system to get in place. I added everything up for the past year, and I saved $1,000 on electric bills. It’s been good so far with Sunrun. It’s excellent.

When the system works, the system is great. As a recent new customer Sunrun Flex, the Sunrun contract is not clear, overly cumbersome. New customer support was promised but not delivered. Contact with customer service is very poor, unproductive, waste of time. Responses vague, misdirection, requiring repeated questions and contacting CEO to spur responses. I support solar energy, but unfortunately Sunrun is the only stable solar service in my area.

The enrollment process was a little tedious back then. We have 14 panels on the house. What surprised me the most was we don’t have a zero electric bill. We've only had twice that the electric bill was zero. But the electric bill is significantly lower. Why would you not go with Sunrun?

We've had Sunrun for 13 years, and they've been very good. We're very happy with them. One of the people came around door-to-door, I was able to talk to him, and I was happy with all the answers I got. We had a couple of problems, which they fixed right away. A couple of panels were out shortly. They came up and repaired them very quickly. Their website tells how much you use per day, per week, per month, per year, total, and how many trees you saved. Our rates have been low. We have two systems so we get a lot of credit. It made our life easier, and our electric bills have been lower.

The purpose of installing solar panels on my roof and entering into a 20-year lease agreement was to reduce my monthly energy costs. However, I’ve been made aware that Sunrun continues to adjust and charge the monthly solar payment even when the system is not functioning. This effectively means that if the system is down or not producing, I am still responsible for paying my full utility electric bill in addition to the solar lease payment. This situation defeats the purpose of the agreement, as the expected savings are not being realized when the system is not operational. I would like clarification on how this is handled and what steps can be taken to ensure the system is functioning properly or to address billing concerns during periods of non-production.

Sunrun’s reps came around but people in the neighborhood were getting the solar system from Isaksen. So I wanted to make sure. Sunrun’s reps started explaining different things that we'll never own them, but if something goes wrong, at least they can repair them and it won't cost anything. So we went with them. The process was easy and the people were very nice. I still have one of the girls' numbers and I talk to her once in a while. I never had solar before but I like Sunrun and I am 100% satisfied. I just don't understand why the bill went up this month. We were always paying 139.50. And now, it's 144.

Kingi and the entire Sunrun team went above and beyond throughout the process. Kingi was professional, responsive, and easy to work with from start to finish, always making sure everything stayed clear and on track. Install expert Tommy and the crew did an excellent job during the installation as well. The team was efficient, respectful of the home, and the overall experience felt smooth and well coordinated. Really appreciate the level of effort and care everyone put into the project.

My friend who was getting Sunrun told me about it, and at that time, my PG&E bill was astronomical. So, I went with it. I didn't have any problems when switching to it. I have two batteries. It runs the PG&E, so I don't have to pay it.

The project went smoothly and any questions I had regarding any step in the process was answered promptly and to my satisfaction. The additional backup battery has already been a lifesaver, since I have lost power two times since it was installed.

My experience with Sunrun was great. The process with Sunrun was easy. With Southern California Edison, it was difficult. Sunrun was incredible. Our electric bills have been a lot lower since then. Anytime we would have an issue or I'd have a question, I would call a representative, and they would put me at ease or correct the issue that was taking place.

A friend of mine got Sunrun. I went to her house to check it out and see what the situation was. Then I called and talked to my representative, Anthony, and he came out and gave me an estimate, and we went over all the details, and then we went forward with it. It was a smooth process.

I was pleased with the experience. Material arrived the same day that installation was scheduled. Crew kept me informed what they were doing and answered my questions. The only comment that prevented me giving a 5-star is that they seemed to have to take a lot of pictures over the course of several visits.

Company was supposed to be a government energy based program, NOT TRUE! When Sunrun's agent stated about a soft credit check, when cleared they would return with the paperwork. They came back with workers, solar panels and contract in my daughter's name! I refused to sign, told them correct it, I'll sign. They left everything in my front yard where it sat until I had it moved. They called me. Said everything was corrected, and would be sent through email for me to check and sign if everything was fine.

My wife was battling ovarian cancer, so we had to keep the house pretty cool. I ended up paying a lot of money to the utilities, so I decided to reduce that and one of the obvious options was going solar. My electric company is Edison and I figured that electric prices wouldn't be going down. So, I was looking for a solar system for my house. I walked into Costco and saw Sunrun's stand there. I got to talk to the salesperson then I compared them to other companies and looked at their reviews. There was also a pretty good incentive to buy them through Costco, so I went with them. The system turned on like they instructed me and my electric bills have gone down significantly. It's a give and take with Edison. They rack up my bills and I pay once a year.

We had a system put in six years ago. Then, five years after that system was put on, new ownership took over the company. Then they determined that our system was undersized, and they put on a second system. As far as Sunrun's work is concerned, they seem to be a good company to work with. But a lot of the delays in getting this system up and running are all of the regulations, the paperwork, the permits, and getting the local inspectors out to inspect the work, dealing with your local utility company, to get it turned on and activated. A lot of that was frustrating.