Sunrun Reviews

Beware of Sunrun. I’ve been dealing with them for almost a year now, and my solar panels have not worked since October of last year. They sent technicians out twice. Both confirmed the same issue: squirrels chewed through the wiring. The first tech had someone remove the nest — but not the squirrels — and then I got a text saying my system was “working normally.” It wasn’t. I called ten times to tell them no one had actually repaired anything. That was back in October.

I bought my system. Labor warranty is for 1 year. The system failed in 2 years. They want to charge $600 to come and look at their bad install.

I was scammed from the get-go by my SunRun salesman, who told me that, if I sold my house before my 25-year lease was up and the new buyers did not want the panels, that SunRun would cancel my lease contract and remove the panels at no charge. I have had so many problems with the Tesla PowerWall battery, which I realize is not SunRun but it came with the SunRun panels; I had no choice in the matter. Now that I am thinking about moving, I got out my contract and found out that my salesman had lied to me (right in front of his supervisor) and that, if I sell my house and the new buyers don't want the panels, I have to pay the contract off. I realize now that I should have made the salesman show me in the contract everything he promised me. But I didn't. Lesson learned. When you are an honest person like myself, you just don't think that people are going to lie to you to your face.

Back in 2021 my wife and I had Sunrun install a thirty-two panel system on our home. We have been very happy since then with the performance of the system and the savings we got from it. We are now currently in the process of having our roof replaced which will require the removal and reinstallation of all the panels. When their salesman initially came to our house back in 2021, he told us that the first removal and reinstallation was included in the cost of the solar system. I found out back in May that this was not true and the salesman was either wrong (best case scenario) or flat out lying. I was annoyed when I originally found out that we were given erroneous information. Today, I found out how much the process will actually cost us and now I am pissed off.

I had my panels removed in November of 2025 for a roof replacement. 7 plus months panels are still sitting in in my backyard. Reaching anyone that can actually move things along is impossible. Contacted Remy who handles their roofing projects. They told me their hands are tied and told me they've been waiting on Sunrun to get back to them for over a month. Sunrun told us on 6/30 everything would take no more than 7-15 days 4 weeks later still waiting for a simple call back. Nobody at Sunrun cares bout their customers who are waiting endlessly with zero communication. at this rate my panels will be installed in December if I'm lucky. Once you are under contract with Sunrun the customer support disappears. Time to reach out to the CEO and news stations since I work in media.

The entire process with Sunrun was amazing from start to finish. The way they kept me informed every step of the way really stood out. They are an amazing company that truly values communication and customer satisfaction. I loved how they made sure I had a clear understanding of what I was getting and kept me in the loop throughout the entire process. I highly recommend Sunrun to anyone considering solar!

Why wasn’t this offered 12 years ago??? I’ve been scammed and mislead! Multiple phone calls, errors on my panel screen, waste of money! Buyer beware!

Sunrun is not a company you want to do business with.

Switching to solar with Sunrun was very easy. Our neighbor had solar installed, and we got the information from them. It was the smart thing to do in this day and age. They were just very professional, and we knew what was going on. And they explained everything as they went. There was no hitch with the installation. It was great. We were very happy with them.

Switching from traditional electric to Sunrun has been good. All went well with the installation; it was seamless. They have a pretty good routine down, and it goes really quickly. And the electricians did an outstanding job as well. They were professional, and they do their job correctly. We have one battery, and I like being able to run the house at night when there's no sun. There's still power there to run. Our power really doesn't go out very often, so that really hasn't played a role. But it's just having that backup power is peace of mind.

A Sunrun salesperson named Chaz came to my house in Round Rock, Texas, going door to door trying to sell solar. From the beginning, it felt like he would say anything to get a sale. At the time, I was in the process of renting out my house. He repeatedly told me that if I installed the solar panels and my future tenant didn't want them, Sunrun would come remove all of the panels for free. He also claimed the solar payment would simply transfer into the tenant's name and that it wouldn't be my problem anymore.

Didn’t know it would Take 8 months to complete. It took a lot longer than expected. Would be nice to know who your next contact is before they contact you. And introduce themself. Doesn’t help when you’re not receiving email from Document Sign, ComEd or Sunrun because Apple is holding them. Got everything all at once. Real mess.

I've been quite happy with Sunrun. They were the one that offered a plan that looked good to us. Our transition to solar was easy. Dealing with the town was probably the most time-consuming thing. The installation was very good. They did a good job, and they cleaned up. The inspector had them do one thing. Everybody that I dealt with along the installation has been great.

Last week, the app is showing communication error, 'Fat error'. I Called Sunrun 7/8 and explained the situation. Sunrun responded they need to send someone to reset the inverter and will charge me $600. They said they changed the policy since they need to charge customers for their labor. Even though in my original agreement, Sunrun will take care of the panels/inverter for 25 years. It's poor business practice that Sunrun DOESN'T warn existing customers about this new service policy. So understand that labor is expensive and they want to make profit. But charging $600 for work that only takes 30 mins to fix is wrong. I have had Sunrun for 10 years & I wish I would go with another company because their inverter is NOT reliable.

Had our system for about two years. The inverter went out in October 2025. Ended up paying around $400 to $500 per month instead of around $50 in addition to the lease payment of $192 per month. Got the runaround; appointments were scheduled and then rescheduled 4 months away. Finally, in March of 2026, the inverter got replaced, and the system was running fine. I requested compensation for the 5 months that the system was down, and they offered "maximum of $500." I was appalled at their offer, so I declined the offer. Lousy service.

There seems to be a problem in communicating between Solar/Sunrun and SCE and Desert Community Energy. My solar panels stopped working and the only time I knew about it was when I got the bill! I called Sunrun. They came to replace a part. Said I would get refund then nothing. I rang again recently. They said customer error reported but they confirmed I was entitled to refund.

My sister is elderly and not computer savvy, she relies on me for support. She is also my neighbor so I frequently help her with house stuff. While I was away on a work assignment she committed to an agreement for solar panels through Sunrun that costs her $50-$75 dollars a month more than her original monthly electric bill; here in northern California it's PG&E so you know we are already expensive.

Solar panels installed in April, 2026 and are still not producing. We are in the middle of a heat dome and, while I am responsible for payment, I am receiving no benefit and Sunrun doesn’t show any interest in helping.

Multiple issues with poor customer service. Just notified now via a text that system hasn't produced energy since April 9 (and it's July now). Typical of the type of service I've received from them.

Sunrun has been terrible to deal with. My service was transferred from another owner when I bought the house. My first invoice was for February that included a past due balance from the previous owner. They were even threatening me with collections. Finally, months later they issued a credit and admitted it wasn't my balance. This also wasn't showing up due on their billing app, so no way to pay it even if I wanted to.

I inherited a lease with Sun Run when I purchased my home. They are the worse! I signed up for auto pay and since that change, they have contacted me through text, email and phone calls over 100 times in the last month. Why? No reason! I have asked via phone calls and numerous times via email to STOP contacting me to no avail. When this lease is done, I will not renew! I will have them take this old solar system off my home and replace with a reputable local company. I HATE SUN RUN!

I'm rating SunRun at a 3 because I've only had my system installed for a short time. So far I haven't had any issues other than their customer service which I find to be subpar. However, my first contact person Brandon has been GREAT!! He responds quickly and has assisted me with any questions or concerns I've had during this entire process. Every one working with this company should take notes from Brandon and his work ethic.

I have an electric car, and I thought solar energy services would be a good way to power the car. So, I looked at a few solar services. Sunrun did a good job of laying out the capacity of the solar power. I enrolling with them, and it was straightforward. I use the app, and it works fine, it's easy to use, and it shows me what I need. Since having the service, my electric bill is lower. Throughout the summer, late spring to early fall, I don't pay anything to the electric company.

"I want to highlight the exceptional service I received from my solar consultant, David **. Throughout the entire process, David was incredibly knowledgeable, professional, and patient. He took the time to explain everything in detail, which I truly appreciated. Most importantly, he never made us feel pressured to commit. His low-pressure, educational approach made the experience stress-free and gave us the confidence to make an informed decision. I highly recommend working with him." ⭐️⭐️⭐️⭐️⭐️ No doubt. The Install guys were awesome too. They worked like clock work. They got the work planned, and they did their work efficiently. AWESOME. Thank you guys!!!

Sunrun called me and set up an appointment. We went to a price. I expected to save money on electricity throughout the year but Sunrun never told me that solar doesn't produce that much electricity in winter time. I will spend more money during winter time than in summertime on electricity. On summer time, they save me money. But in winter time, whatever money I save goes back. Every month, they send me how much I use for the month. That's how I keep track of it. It has been very hot. I pay $23. During winter, it would jump to $290 to $300. There is a big discrepancy there. Also, 8 years ago, I started at $96 a month. In 2026, I pay $111 every month. That's $15 in eight years. I didn't expect Sunrun would raise the price.

Everything's fine with Sunrun. Somebody from Sunrun who lives in the area happened to see that we were the perfect house as far as where the sun is, and my husband thought it was a good idea. Going solar is saving us money. But also, if we had a problem in the beginning, we would call Sunrun and it was taken care of. I've noticed the bill was going up, so I would check on it. Other than that, we've really not had a problem. There was a problem in the beginning, and they saw it. They replaced it, and it was fine. Everybody's been very nice, pleasant, and personable. The price is getting high, and I couldn't buy it outright. I'm leasing it. We're senior citizens, and I wish they had a senior citizen discount or a veteran’s discount because my husband is a veteran.

I decided to go solar with SunRun because I wanted to lower my electric bill. Switching to solar was easy. The installation was fine as well.

I absolutely hate Sunrun. They have terrible customer service. When I bought my house. The panels were on there through Vivint, and I guess Sunrun bought them out. It's terrible. I don't see a savings at all a 30 year contract, which is absurd. I wish there was a way I could get out of this. If I had a known, I never would have signed that particular document when I bought the house. I was told I had to sign the document because the panels were already on the house. The company is terrible. I don't want anyone to get sucked into getting solar panels through Sunrun.

Worst company! I have purchased Sunrun 4 years ago and now I have a communication error on the App, I called Sunrun and was told I have to pay $600 for someone to come and inspect! That is crazy! Their customer service is terrible, I could not escalate my issue! There is nothing in the contract that says I have to be charged $600 for someone to come and troubleshoot the issue.

We saw Sunrun at Costco, and when the rep came out, the presentation felt like a lot of pressure. They made it sound like it was going to be the solution to our problem. But it didn't quite turn out as well as they said it would. Our electric bill went down, but the Sunrun payment went way up. I thought we were buying about $20,000 worth of equipment, but it ended up being closer to $40,000. Most of the year, it does fine with delivery charges on the infrastructure that the company has. The electric company that provides the wires and the infrastructure has a delivery fee every month of about $60. Whether we use electricity or not, we still pay for it.