Sunrun Reviews

We've had a very good experience with Sunrun. I've had them close to 3 years and there's absolutely nothing I can complain about when it comes to them. When the people were here, they did their job. If there was anything that needed to be taken down or put up, they did their job and cleaned up well after themselves. Also, the price could not be beat. Going with Sunrun is the best thing we've ever done when it comes to trying to save money. It has saved us very much on the energy bill. Go with Sunrun ‘cause you're not going to find a better solar company.

A couple years ago, we had hail, and I needed to have the panels removed in order to replace the roof. That was a little bit of an issue coordinating with Sunrun, having the panels taken off, having the roof put on, and having the panels put back on. Also, I did not know that in the winter when snow gets on there, the panels warm up and you get an avalanche off the panels. I put up an avalanche guard so that it doesn't come down off the roof. There was also one surprise for me that I didn't think about. I didn't plan on the charges for Xcel Energy that I get every month because I know I need to be hooked up to their system. It's costing me a little bit more than what I thought. But all in all, I'm probably breaking about even as compared to not having solar panels cost-wise.

A couple of girls came through the neighborhood, and they were excited about Sunrun. I wanted to learn more about it because solar sounded like such a good idea. But I also knew that I couldn't afford $27,000. But I thought I'd listen to the man and see, and he talked about renting it. You just pay for using solar, and that sounded like a good idea. The beginning was tough, and it took me a while to catch on. But once I did, it was great. We haven't had any PG&E bills lately.

System self diagnosing identifies itself in APRIL 2026. I noticed increased electrical bill in July, called Sunrun and they verified the loss of 50% production. Had several appointments to repair, and all have canceled due to lack of technician. It’s now Oct 7 and the scheduled appointment for Nov 5 has already been cancelled. No resolution.

I got a phone call and a text saying that they were from Sunrun and wanted to come to my house and do some sort of review or evaluation. So, I called Sunrun, and it said it was with them. The rep was helpful. I'd recommend anybody to Sunrun. My daughter had her solar panels through them too, and she's pretty happy with them. The monthly payments are a little spendy. I probably would not have gone that direction. I would have paid it outright, but that’s okay. We save a lot on our electricity. I use their app, and it's really helpful.

A rep from Sunrun knocked on my door and asked me if I was interested in listening to her to which I said yes. Solar is very popular and taking over the electrical grid, and I signed up. Though I've only had it for about six months and I haven't had the time or knowledge how to track my electrical grid, going solar with Sunrun has been decreasing my electrical bill. We're going through a heat wave right now, and it'll give me a chance to compare my panels with people who have straight electricity.

I'm happy with Sunrun. I've had it for a little over a year and it works fine for me. I'd recommend it.

I was interested in saving money and decided to enroll with Sunrun. The solar system saves me electrical expense. Sunrun has been good for me.

I've had nothing but positive experiences with Sunrun. I've had solar since 2014 and I got an awesome price then. I used to be with Vivint then Sunrun purchased them. Every time I've called for any issues that I've had, Sunrun has responded right away. They are a reliable company, and you wouldn't go wrong by going with them.

So far, my experience with SunRun has been good. In the wintertime, I was getting these high bills. Last year, I had them installed in August. So, it didn't generate all of that energy. That's probably why I was getting these $200 bills. But this year, though, so far, one month I got 93 cents, and the other one was $ 1-something. Then last month, I got $ 40-something. Then this month, I got another $ 40-something. It’s been pretty good so far. I would recommend Sunrun.

I assumed an existing lease with Sunrun and it's been rocky ever since. I've talked to several people about my battery and heard a different story each time. First, that I couldn't use my battery unless it was a blackout and the grid was down. Then, that there was no way to convert my battery to use daily and that I was on a list for when that technology was invented. Finally, months later, that I could draw down from my battery but only during specific windows - and if I didn't use it, I basically gave it back (FOR FREE) to the utility company. And that was after summer when I didn't use my AC after dark for fear of humongous bills. All this to say the onboarding process was terrible, cost me money, and made them seem incompetent. Also, kept getting late fee notices for first few months even though I was enrolled through their website on autopay... I basically have their customer service on speed dial.

I was looking online for solar energy companies ended up picking Sunrun. In talking to the gentleman from Sunrun, he laid it all out for me, and we ended up going with them over a couple other companies, more 'cause of their name and they had a little more history with them. They were also cheaper and were matching apples to apples. We got between 20 and 30 panels and the process went pretty smoothly. We got a Powerwall too. It died on us but Sunrun was quick to get a replacement and swap it out. That was nice. We've only had a couple issues, and Sunrun got somebody out to fix them. They looked out for me, and I didn't feel like I was stranded. Having Sunrun, I haven't had a bill in forever. It's always the $30 monthly minimum each time. I also get a credit once a year. In February, they gave me a credit and it's not much, but it pays the bill for a few months. Also, over the years, they've improved their app. It is much better.

We were sitting outside at our picnic table, and a Sunrun representative happened to walk by and started talking to us. We went with them, and the installation went great. It took them one day. I got 24 panels. The price has been good. However, every time we tried to get a hold of somebody, we couldn't. We were talking to the rep, and then this person said that if we ever need anything or have questions, we should give this person a call, and this person would answer our questions, but we had a hard time getting a hold of this person.

Sunrun was the only one that was around here at the time I got it. I’ve had solar for years and had it on our RV. The solar energy system dropped our power bill, but I don’t know if it’s enough to offset the cost of the solar to start with. When we did the solar, we bought the lease upfront so we wouldn't have any payments on it, so our power bill is manageable. It is a lot cleaner energy, and we like it. The experience has been mediocre, though. You can't get any information from Sunrun, and they don't solve any problems. You could get a good observation on your computer of what it does each day. But it's a little hard to do because they keep changing it, which makes it a little confusing. If they'd left it alone, like it was to start with, it would be fine. We were happy with the bar system.

We'd been looking at solar services ever since we did a remodel and a re-roof. We went with Sunrun. Their first install was unacceptable, and I communicated to them that it was unacceptable. And after a while and several calls, they sent out a crew and did just a fantastic job.

Sunrun gave me the battery, and then I saw the savings on my energy bill, so I made a good decision. Signing up was easy. The salesperson was straightforward and clear in explaining everything. So far, I'm happy with Sunrun. My electrical bill has been cut by half or more than half because of the solar panels. It makes a big difference.

I had looked into going solar at one point, but I didn't think I qualified. But after a salesman came up to the door and I discussed it with them, I decided we give it a shot and see how it worked out. Since installation, I've been satisfied. If you're in the right financial area, whatever your bill is, Sunrun is a good company.

Somebody was getting Sunrun done and told me about it. A gentleman came by doing a promo and we trusted him. After we listened, we were sold. Going solar with Sunrun was seamless. The team came in and they were clean and quiet. Whatever they unearthed, they put back together. They did not leave a mess. I love Sunrun and their solar panels. They're incredibly competent and professional team of people. I'm overall very pleased and I've recommended them to friends.

I’ve had SunRun for three years now. My father-in-law used to work for the City Public Service Board here in San Antonio. My father-in-law is the one who made it possible for this city grid to be put up in the first place. His letter of reference when he came down from Ohio was from Ohio Edison and was personally signed by Thomas Edison. He knew a little bit about electricity.

The price of gas is going up and I became interested in solar. Enrolling with Sunrun was an excellent experience and the reps were all personable. They were all very open to answering my questions. We had the solar panels installed while getting our roof redone. The roofers were very open during the installation process, but afterwards, we had some problems. They had loosened a pole that they should have fixed, but they weren't very forthcoming about it. It was easier for us to pay someone else to fix it.

My experience with Sunrun has been fine. We have no problems with them. We've had them for at least 3 years and the system works beautifully and everything runs smoothly. We're very happy. There's less money to pay out for the electricity bill and we get the ability to save some money and still get everything perfect on the electricity.

I looked into solar energy services because it was cheaper than electricity. I went with Sunrun, and it’s been fine. I’ve recommended it to people.

An agent for Sunrun came in the community, which was how we heard about it. Going solar has been fine but there’s a little bit of confusion on billing because it has changed. It was fixed per month, but it is a little variable, and that wasn't explained that well in the original contract.

Having Sunrun has been great as far as not getting that massive power bill that I know everybody is getting right now. I've been a little disappointed, and I don't think this is Sunrun's fault. But when I first got it, I was quoted, it was right around $70, and it's inched up because of taxes stuff that's gone on. Now I'm almost paying $90, which I don't really care for. I hope it doesn't keep going up and up and up, 'cause it's still less than my power bill, but still, that's not what I signed up for.

I'm not happy with Sunrun, and I wouldn't even recommend to anyone considering what we went through in the past year. They put the wires together and the panel, and we had to have an electrician come over and check it out because we smelled burning wire. Sunrun didn't take care of it. After all the thousand calls and hours on the phone, they did nothing. If my house burns, we burn. But they didn't care. They got the contract and that's all that mattered to them. Until this day, they haven't done anything about the wiring.

My bill’s gotten a lot better since being with Sunrun. My bill's down 200 a month. And before, it was 350. I'm grateful that I'm saving so much money. That's too much to spend for just two people in a house. Everything is going well with Sunrun.

In Hawaii Sunrun offers poor customer service. Our solar system has had a backup battery and charging station issue since July 2025. It's now October 2026 and they have yet to resolve it. They schedule appointments to have their technician come out to our home and no one shows, no calls, nothing. We've been paying Sunrun $168 every month plus a $170 electric bill. A monthly total of at least $338. They procrastinate on repairs and refuse to upgrade our system to one that works. Choose another company.

One of the representatives from Sunrun came to the door. She was really nice and informative and there was no pressure. There are all kinds of scams but she seemed really trustworthy and we liked her. Then she came back, which was a plus. We didn't pay for it outright, so there's a monthly cost. But right now, my bill is not that bad and I can keep my house at a comfortable temperature. Everybody has their thermostat between 80 and 82. I keep mine at 78 and my electric bill is not high.

The experience I had with Sunrun was that my payments got screwed up. They told me that they were gonna take out my payments at the end of the month. But then they said, “So your payments are gonna be 700-something.” I said, "Oh, you're doubling it up?” I said that I called in to pay for the one that's in the month of September, but they didn't even pull it out. ‘Cause I was paying 375.60. I called because somebody was supposed to call me back at 12 o'clock. But I told him it's not their fault because I know they’re busy.

My experience with Sunrun has been good.

I signed up for Sunrun solar in March. Everything was fully installed by May, so it should have been turned on by June. Unfortunately due to some paperwork screw ups, I'll be really lucky if it gets turned on in October. The electricians and the construction crew are top notch. The back office really needs to get it together.

My most recent Sunrun installation was about two years ago. They put on 10 more panels. But besides doing that, they re-roofed my roof on the side where the new panels were going to go because they said the roof was not sufficient. They also re-roofed my outside patio ‘cause I had already put new roofing paper out there, and they said, “No, this is not going to work.” I'm still paying for it. It's called Gold Leaf, and they're associated with Sunrun.

Sunrun has been great for us. Their customer service is wonderful and the quality of my solar panels are terrific. My bill is zero. As we get closer to snow season, that's when I end up having to pay. But as long as I can have a few days of sun, like today, I'll make electricity, and it's been great. I've recommended Sunrun to at least half a dozen friends and even a couple of strangers.

Sunrun called me out of nowhere. And then my son was alive at that time, and he was like, "Mom, we got to get solar panels. We're gonna save on the electric bill.” ‘Cause our electric bill was crazy high. They came out, and they told me that if it didn't work, they would give me money back. And ever since, my electric bill went down a lot. I've had them for a couple of years now, and I've noticed a really big drop. My bill is half the amount it used to be. I was paying 350, which is ridiculous.

I’ve been using Sunrun since May. My experience has been good so far. I'm using the Sunrun app to track the solar energy I produce, and it’s easy.

I’ve had Sunrun for five years now. My friend has Sunrun, too. My experience with their reps has been good. Our electric bill has been cheaper since we had Sunrun.

The enrollment process at Sunrun was very good. Everything they said they would do, they did, and it all worked out just like they said it would work out. Since I've done the lease program and I've got total solar, I'm off the grid. So, if anything goes wrong with the electrical system in the neighborhood, my system continues running on battery. I've always been a big fan of solar, and they've taken care of it. They've come out and checked my system. I'm very happy with Sunrun. Communicating with them has also been very easy.

My experience using Sunrun has been good. I would recommend them to those looking for solar energy.

A Sunrun sales guy came around the neighborhood, and then I asked about it. The presentation was good. And I signed up for Sunrun. They did the installation in a day, and it went fine. I was going to save 33% on my electric bill, and I'm doing better than that. When the snow comes out in the winter and covers the panels, I have tons of credit with the electric company. I don't have to pay anything. In fact, I'll still have credits left on my electric bill next year after the sun comes out again. That's how much credit I have.

When I bought my house, it already had the solar panels. So, I decided to keep it. The lady that I bought the house from disconnected it. I went through the process to get the Sunrun on my name. It was approved, and I got them. I had an issue once. It wasn't connected because it needs Wi-Fi. I finally reached out to them. And they came over and fixed it. Now, I can see the production, and I can see how much I gotta pay every month. It's working. But I'm still paying 260 on electric plus solar panels. I don't see much benefit. I'm hoping that by the time it's paid off, maybe I can get a lower bill. 'Cause right now I'm paying 110; some are at 70. It's a different amount every month.