Sunrun Reviews

Last week, the app is showing communication error, 'Fat error'. I Called Sunrun 7/8 and explained the situation. Sunrun responded they need to send someone to reset the inverter and will charge me $600. They said they changed the policy since they need to charge customers for their labor. Even though in my original agreement, Sunrun will take care of the panels/inverter for 25 years. It's poor business practice that Sunrun DOESN'T warn existing customers about this new service policy. So understand that labor is expensive and they want to make profit. But charging $600 for work that only takes 30 mins to fix is wrong. I have had Sunrun for 10 years & I wish I would go with another company because their inverter is NOT reliable.

Had our system for about two years. The inverter went out in October 2025. Ended up paying around $400 to $500 per month instead of around $50 in addition to the lease payment of $192 per month. Got the runaround; appointments were scheduled and then rescheduled 4 months away. Finally, in March of 2026, the inverter got replaced, and the system was running fine. I requested compensation for the 5 months that the system was down, and they offered "maximum of $500." I was appalled at their offer, so I declined the offer. Lousy service.

There seems to be a problem in communicating between Solar/Sunrun and SCE and Desert Community Energy. My solar panels stopped working and the only time I knew about it was when I got the bill! I called Sunrun. They came to replace a part. Said I would get refund then nothing. I rang again recently. They said customer error reported but they confirmed I was entitled to refund.

My sister is elderly and not computer savvy, she relies on me for support. She is also my neighbor so I frequently help her with house stuff. While I was away on a work assignment she committed to an agreement for solar panels through Sunrun that costs her $50-$75 dollars a month more than her original monthly electric bill; here in northern California it's PG&E so you know we are already expensive.

Solar panels installed in April, 2026 and are still not producing. We are in the middle of a heat dome and, while I am responsible for payment, I am receiving no benefit and Sunrun doesn’t show any interest in helping.

Multiple issues with poor customer service. Just notified now via a text that system hasn't produced energy since April 9 (and it's July now). Typical of the type of service I've received from them.

Title: Felix ** is the real deal – honest, patient, and delivered everything he promised. I'll be upfront: I was NOT a believer in solar. We had three different companies come through our door over the years, and every single one promised the world, then tried to slip things past us. One even tried to get us to sign something before we saw a contract, calling it "California required" – total BS. We sent them all packing.

Sunrun has been terrible to deal with. My service was transferred from another owner when I bought the house. My first invoice was for February that included a past due balance from the previous owner. They were even threatening me with collections. Finally, months later they issued a credit and admitted it wasn't my balance. This also wasn't showing up due on their billing app, so no way to pay it even if I wanted to.

I inherited a lease with Sun Run when I purchased my home. They are the worse! I signed up for auto pay and since that change, they have contacted me through text, email and phone calls over 100 times in the last month. Why? No reason! I have asked via phone calls and numerous times via email to STOP contacting me to no avail. When this lease is done, I will not renew! I will have them take this old solar system off my home and replace with a reputable local company. I HATE SUN RUN!

I'm rating SunRun at a 3 because I've only had my system installed for a short time. So far I haven't had any issues other than their customer service which I find to be subpar. However, my first contact person Brandon has been GREAT!! He responds quickly and has assisted me with any questions or concerns I've had during this entire process. Every one working with this company should take notes from Brandon and his work ethic.

I have an electric car, and I thought solar energy services would be a good way to power the car. So, I looked at a few solar services. Sunrun did a good job of laying out the capacity of the solar power. I enrolling with them, and it was straightforward. I use the app, and it works fine, it's easy to use, and it shows me what I need. Since having the service, my electric bill is lower. Throughout the summer, late spring to early fall, I don't pay anything to the electric company.

"I want to highlight the exceptional service I received from my solar consultant, David **. Throughout the entire process, David was incredibly knowledgeable, professional, and patient. He took the time to explain everything in detail, which I truly appreciated. Most importantly, he never made us feel pressured to commit. His low-pressure, educational approach made the experience stress-free and gave us the confidence to make an informed decision. I highly recommend working with him." ⭐️⭐️⭐️⭐️⭐️ No doubt. The Install guys were awesome too. They worked like clock work. They got the work planned, and they did their work efficiently. AWESOME. Thank you guys!!!

Sunrun called me and set up an appointment. We went to a price. I expected to save money on electricity throughout the year but Sunrun never told me that solar doesn't produce that much electricity in winter time. I will spend more money during winter time than in summertime on electricity. On summer time, they save me money. But in winter time, whatever money I save goes back. Every month, they send me how much I use for the month. That's how I keep track of it. It has been very hot. I pay $23. During winter, it would jump to $290 to $300. There is a big discrepancy there. Also, 8 years ago, I started at $96 a month. In 2026, I pay $111 every month. That's $15 in eight years. I didn't expect Sunrun would raise the price.

Everything's fine with Sunrun. Somebody from Sunrun who lives in the area happened to see that we were the perfect house as far as where the sun is, and my husband thought it was a good idea. Going solar is saving us money. But also, if we had a problem in the beginning, we would call Sunrun and it was taken care of. I've noticed the bill was going up, so I would check on it. Other than that, we've really not had a problem. There was a problem in the beginning, and they saw it. They replaced it, and it was fine. Everybody's been very nice, pleasant, and personable. The price is getting high, and I couldn't buy it outright. I'm leasing it. We're senior citizens, and I wish they had a senior citizen discount or a veteran’s discount because my husband is a veteran.

I decided to go solar with SunRun because I wanted to lower my electric bill. Switching to solar was easy. The installation was fine as well.

I absolutely hate Sunrun. They have terrible customer service. When I bought my house. The panels were on there through Vivint, and I guess Sunrun bought them out. It's terrible. I don't see a savings at all a 30 year contract, which is absurd. I wish there was a way I could get out of this. If I had a known, I never would have signed that particular document when I bought the house. I was told I had to sign the document because the panels were already on the house. The company is terrible. I don't want anyone to get sucked into getting solar panels through Sunrun.

Worst company! I have purchased Sunrun 4 years ago and now I have a communication error on the App, I called Sunrun and was told I have to pay $600 for someone to come and inspect! That is crazy! Their customer service is terrible, I could not escalate my issue! There is nothing in the contract that says I have to be charged $600 for someone to come and troubleshoot the issue.

We saw Sunrun at Costco, and when the rep came out, the presentation felt like a lot of pressure. They made it sound like it was going to be the solution to our problem. But it didn't quite turn out as well as they said it would. Our electric bill went down, but the Sunrun payment went way up. I thought we were buying about $20,000 worth of equipment, but it ended up being closer to $40,000. Most of the year, it does fine with delivery charges on the infrastructure that the company has. The electric company that provides the wires and the infrastructure has a delivery fee every month of about $60. Whether we use electricity or not, we still pay for it.

If I could rate them a negative number I would. HORRIBLE, HORRIBLE customer service. I had a 20 year lease with them, paid 10 years into it and sold my home. During close of escrow I paid the remaining BOAT LOAD OF MONEY to pay off the SunRun lease, that was in April. It is now the end of June and I continue to get a monthly bill, taken out of my bank account, which I never authorized - which then screws up the rest of my bill paying/banking.

We were very pleased with everything from the first meeting with Adam ** to the crew that installed our new system! They respected our property and informed us about everything they were going to do and how long it will take!

Nervous at first. Grateful now! It’s a process for sure, but they get you through it. Happy we got this done. Especially with data centers driving up electricity costs. Love the Tesla Powerwall and the Sunrun app.

In writing, everything seemed good in the beginning. However as time went on I have only two complaints: 1. The panels do not generate the amount of electricity they said it would. In response to this the insult my intelligence by telling me that I am using more electricity than before, which is not true. They say that there are months of low production, however as much as I tell them that there has been no month that I have been off the grid and that I am paying the electricity every month, no one seems to understand that. They talk about doing an analysis at the end of 5 years and giving me a reimbursement based on the shortfall. But this will come nowhere close to the amount I would have paid for the electricity and additional cost of getting it to my house. Since I changed to panels, I am paying close to 2X the amount for electricity. It is not worth my time or energy or money.

We got a lot of roofs up there that were doing nothing, so it was time to put some panels up there. We got hooked up with the state program, where it didn't cost me anything. I leased out my roof for 25 years, and I ended up with Sunrun. The only problem I've had with them, and it's me, is getting the computer to pick up their app. It lets you find out how well your system's doing over the last x number of days, but I haven't been able to get that to work. It's a perfectly good app. It just needs somebody who knows what they're doing to make it work.

Sunrun is one of the top companies, maybe even the top company in the country. Why wouldn't you go with them? Their solar panels too are from Europe or Germany. They're supposedly a better quality than some of the local solar panels that people have been putting up. When I signed, it was for 20 years. Naturally, the rate goes up a bit each year. It got me in and get solar panels on my house, and they haven't gone up that much, but it has gone up a bit compared to what Eversource and some of these other companies are charging for electricity.

For a long time, I wouldn't do solar energy services because I didn't like the idea that I had to buy the panels and pay for it for the next 30 years. Then Sunrun came door to door, and I was talking with a guy. It sounded like a good deal. I have about 10 to 15 panels. I have an app to track their production. Right now, everything's great. Since we turned the panels on, I haven't even heard from my power company, Southern California Edison. I check my app every morning to see where I'm at, how much I use, and how much I use through the night. This time of year, we're not really running the heater or the AC. I'm not even using Edison. I'm usually running about 99% solar. I would recommend Sunrun. I like the fact that you're not buying it. They put it up there, and three years down the road, if all of a sudden, I don't like it, I can tell them to get it off my roof and it doesn't cost any extra.

Thank You Joyce M.!!! Me and my wife had an informative and great experience with Joyce M. The explanation was informative and not just some pressure sale. We are so excited to get our solar system from Sunrun. Great Job Joyce M!

I was pleased with the work that Sunrun did. My dealings with them have been very satisfactory and the costs were reasonable. Some representative of Sunrun came out and made a physical inspection of my house and my roof and took measurements. I went up the ladder with him and checked it out. I've done some carpentry and house-building so I was convinced that it was feasible. The rest is history. Sunrun came out and gave me an estimate of what it would cost and we had them installed. They told me we needed a new roof. They didn't wanna put solar panels on a roof which was not in very good condition. They arranged for a contractor to make an estimate, which was reasonable. Had a new roof put on. Sunrun got the permits, installed the panels and connected the electricity.

Solar energy was a better fit for my budget, and Sunrun was fairly quick with the installation, which I appreciated. I've had solar with Sunrun for a couple of years, and I love the whole program. Since I switched, it's been great. SDG&E is high-priced, and now I'm paying Sunrun instead. The price is better than SDG&E. I don't use that much energy because I'm not home a lot, and I've got a storage battery. It's nice to contribute back to the grid through Sunrun.

Gabe, Kayden and Justice were amazing to start with and my Installation crew under Keoni A, were also nothing short of amazing from start to finish. Keoni informed us of what to expect from start to finish of what we could expect. So there was no surprises. We knew everything that was going on, how things were going to work. Timelines, everything was on point some even faster than we expected. I couldn’t have asked for a better crew. Everyone was polite, introduced themselves and even considering that they had to do my install on a holiday. Everyone was on time and happy. It was an awesome experience and I know others haven’t had a great positive experience. All I can say is everyone has to experience for themselves, word of mouth is exactly that you will get what you give to be honest.

Our friends got solar through Sunrun and liked what they were doing, so we decided to do it too. We're leasing the system, and we got a good deal on the price. Our experience with Sunrun has been good. We don't use our AC as much as some people, so we usually don't go over the limited amount of wattage we've earned. I keep track of everything with the app. It's beneficial knowing we're not going to have a big electric bill.