Sunrun Reviews

I decided to go solar to lower my electric bill and the process to switch over to Sunrun was very easy. The installation went very well. After the solar system was installed, we had good cost saving. But now that time has gone by, I'm beginning to see my bill creep up a little bit.

I have an excellent experience with Sunrun and I am extremely satisfied with my decision to go solar. We haven't had an electric bill since we got it. It's been very nice. You pay your bill, which is always steady and at one price and we just earn credits with Edison.

I was recommended by somebody who had solar and became interested. My experience signing up with Sunrun was easy and the agent was great. Being solar-powered, my electric bill is lower though the upfront cost is high. I track what I’m producing daily on the app, and it’s easy to navigate.

The installation of our Sunrun was very good. I got 17 panels. It's been sufficient except for when we get snow, and snow sits up on the roof for lengthy periods of time. But I'm happy with their online tools, and I've recommended them to others.

Our experience with Sunrun has been very good. They knew what they were doing. They were very professional. They also installed two electric car chargers in my garages for me. They did that as part of the installment agreement. It was great. I've never had an issue with their solar panels ever. They did what they said they were going to do. They also charged me what they said they were gonna charge me and there were no surprises. It's worked flawlessly. They're a good company.

We've had a good experience so far with Sunrun. We haven't had any issues except for the pigeons going underneath the panel. I gotta get up there and put netting. But I like solar energy. I just wish that it wasn't a lease that we're going through with Sunrun. I wish we could own them and pay for them.

The installation of our Sunrun went smoothly. We are very satisfied with it. We had six straight months with no electric bill 'cause solar was covering it all.

Our experience with Sunrun has been great. It's working very well. Our decision to go with solar was based on the fact that we're gonna stay in the house. We're retired. I wanted to minimize the ongoing costs every month and it's been a good way to do that. The installation went great. They put 32 panels on the roof, two Tesla, two batteries, and new electrical panels. It works well and we haven't had any problems with it. They've been out twice. Their system identified a malfunction, which we didn't notice. But it seemed to be working fine. Operation's been fine. It's a money saver compared to the cost of electricity from PG&E.

The installation of our Sunrun was great. I had to have a new roof put on, so they came and removed it. When it was time to come back, they came and put it and started it back. However, I thought my price was supposed to stay, not go up. Because it started off with 111, and then it was 114. Now it's 118. The rep was telling me that it would save all my energy, but I don't see that. I was thinking about having it removed because it's doing the same thing. Now my electric went up, so I'll see next month how it goes.

We were pressured into buying solar panels with this company with promises that were not fulfilled. We had to get a new roof several years after installing the panels and the removal and reinstallation was a nightmare. The incompetence of the techs was insane. They damaged our new roof and installed the panels incorrectly. Sunrun refused to take accountability and make things right. It also took them 9 months to reinstall them, meanwhile we're paying for huge electric bills. Many phone calls and emails and still was ignored and not resolved. Refusing to pay the invoice they sent me, it's now in collections...like they haven't already done enough damage... I highly don't recommend Sunrun...do your research.

Very poor customer service. The system that was installed on my home has not produced any electricity, yet I am being billed. When I called customer service, the interaction was bad. The customer service representative was rude and dismissive. And according to her, the Freedom Forever representative lied to me about being able to end the lease at any time.

I had a very shocking experience with Sunrun due to misleading sales practices. While I acknowledge that I should have reviewed the contract more carefully before signing, I relied on clear verbal assurances from Sunrun’s sales representative, Eli **. I was explicitly told that my electricity rate would never exceed 10 cents per kWh and that my monthly payment would be capped at $210 for the life of the contract. If I use less electricity I will be charge according to 10 cents per kWh. Based on these promises, I signed the agreement electronically in good faith.

All sounds good until it’s not. We never had a leak in our roof until solar panels installed. Company refused to take ownership of the leaks. Charged us $14,000 to remove and reinstall panels in addition for paying for a new roof. These are the things they don’t tell you. You must use their company to remove panels or it voids your warranty.

I have Sunrun and I never have any credits from the warmer months to offset the high electric bills in the winter. Sunrun calls to perform a random system check and pretends to care and they claim they will review your electric bills and contact the electric company, but they don't. What they do is attempt to run your credit and then try to convince you that you need more solar panels...Ridiculous.

Found out that their solar panels were not producing as they were saying compared to the electric company took them to court. They never showed up. They lost the case. They had 30 days to appeal it. Which they didn't. And now they owe us money. And we cannot find out who to contact to get paid. We have served them court papers but they do not come to court. We are dealing with lawyers right now. Trying to get the money that they owe us. Do not buy solar panels from this company. They are a total rip-off.

My panels don't seam to be producing enough energy because my electric bill keeps increasing so I called for them to check them out and was told they would get back to me. I never received anything from them so months later I called again and again and finally was told in order for them to check out my system I would have to pay $726.7 to get a system performance Inspection.

Our house is all electric and our energy bills were becoming outrageous through BGE. We decided to go solar with Sunrun. Initially, everything was fine- installation, customer service, billing. About 1-2 years into our contract, we didn't get bills and the auto payment was no longer active. I tried to contact SunRun without success. When I got a collection notice, I was told SunRun was no longer in business and new company took over. I asked for the new company's info, the collection company did not have it and I was told they would contact me. I never got information for the new company, not an account # or place to send payments.

My sister-in-law had a positive experience with Sunrun and recommended I get it. At the time, our electricity bills were skyrocketing from $500 to $700 a month, so we needed a more cost-effective solution. Sunrun seemed like the right choice to save on our energy costs.

My decision to choose Sunrun was driven by a visit from a representative who convinced me to consider solar energy. The idea seemed beneficial overall, and I'm pleased with my consistent monthly bill. Despite using more electricity this year, my payment remains straightforward—$19 plus a $43 lease, which I find convenient.

After considering the high energy costs in my area, I decided to go with Sunrun for solar energy services. Since installation, we haven't had to pay that much every month for our bills and I'm managing my solar energy usage through their app. I'm very satisfied with my experience, and I'd recommend Sunrun to friends and family.

We went with Sunrun for our solar needs because we were dissatisfied with our previous provider, Mosaic. I had heard positive things about Sunrun from several people, which influenced our decision. So far, the transition has been smooth. We didn't have to do much during the process, and now we're in the midst of getting batteries installed through Sunrun. Compared to our last provider, Sunrun has been better.

Sunrun's power purchase agreement seemed like a smart choice, especially because my electric bills were over $500 a month. Switching to Sunrun has been a positive experience, and I no longer have those high bills.

My electric bills were getting out of hand, so I figured solar energy might help. The switch to Sunrun was very smooth and easy. The installation process was straightforward.

I've been with Sunrun for three years now. Initially, my system was removed for nearly two years, and I heard through the grapevine that there were some legal issues. Fortunately, it was turned back on last month. Communication with Sunrun has been lacking, but I managed to get through it. Despite the hiccups, having solar has been wonderful—I could run the air conditioner all summer. Although electricity costs have slightly increased, applying for low-income programs has helped me manage. Overall, despite some challenges, Sunrun has been fair to me.

After moving into our home, we had always been interested in solar energy. Sunrun came to our door and offered an option where we didn’t have to pay $40,000 to $50,000 up front for the panels, which caught our interest. Our experience with Sunrun has been wonderful. The process of switching to them and having the panels installed was fairly quick—within about a month of deciding, the installation was complete.

My experience with Sunrun's services has been excellent. The functionality of the solar energy system and interaction with their representatives have both been perfect and good. I often recommend Sunrun to everyone I know for their reliable service. However, after switching to direct pay, I noticed only a slight reduction in my bill, which was a bit unexpected. Overall, I am pleased with Sunrun and the benefits it provides.

I've always looked at alternative energy solutions, and I have a wind turbine at another property in Wyoming. Out here in California, because it's sunny, solar was the better choice. My experience with Sunrun has been extremely positive, despite some governmental challenges in California that complicate green energy investments. The installation process was seamless. Sunrun's team conducted a thorough survey and even adjusted their plans on-site when a neighbor's tree unexpectedly changed the available sunlight. This adaptability improved my solar panel efficiency significantly.

Having previously used solar power in New York, I was keen to manage the high electricity costs in Marin County, California. Sunrun provided a seamless installation experience with an efficient crew. The only hiccup was waiting for PG&E and local authorities to approve the installation, but it went through smoothly on the first inspection.

Over the past decade, my experience with Sunrun has generally been positive, though there were some challenges. Initially, I requested black frame panels due to my HOA requirements, but they provided the wrong type, causing significant neighborhood tension. Fortunately, a tree in front of my house allowed me to keep them.

My husband had one of the first solar houses in the area years ago, and we were interested in it, but we needed to replace our roof before it happened. When we replaced the roof, there were several companies that were going door-to-door and asked if we were interested in solar. A Sunrun representative caught us at the right moment with a compelling pitch. We opted to rent rather than purchase, which suited our needs. The installation process was thorough, with their team assessing our energy requirements and considering factors like sun direction to determine the number of panels we needed. Although I don't remember the exact number of panels, the setup was scientific and precise.