Freedom Forever Reviews

Our relationship with FF has been great from the beginning. Now the house is being sold; I called for instructions on transferring ownership, and Cindi couldn't have been more helpful. Everything is working perfectly.

My wife and I are thinking to add more solar and Cindi was very helpful and knowledgeable on the process and got us set up with the team to take care of us. Very appreciative that she was great at communicating and asked questions to see what we need.

The technical support I received today was great! He answered all my questions and assisted in resolving an issue. He was friendly and patient and took all the time needed to help me out. Appreciate your time!

Great help, resolved my issue. While on hold, she will check up with me every minute just to ensure she is still working it. She will stay online to ensure my problem is resolved. Great personality and attitude.

Truthfully I'm not satisfied with or even about the service given. My system has not been producing since the 21st or 23rd of January. I knew and could see it wasn't producing from the app. I was told it may take 10 to 14 business days. But this morning I finally get a call. Someone will be here the 26th to check out the system. So sorry for the delay. Really, it hasn't been working for a month and I hear sorry for the delay. I paid for this system, completely. I paid in full to have this service 24 hours s day, every week, every month of the year!!

Cindi was wonderful. I would give her a higher score if I could. She was kind, went above and beyond to help me and extremely knowledgeable about the product they sell. I appreciate her kindness and caring. Cindi is an example of what customer service use to be and now it can be volatile. Thank you Cindi for being such a wonderful human 😊

Cindi was very helpful in coordinating a follow up appointment! I called because I've been hearing pigeons on the roof after my solar install and she submitted a ticket for the company to come out to take a look.

I would like to thank Cindi at Las Vegas Freedom Forever for the great customers support. I very much appreciate her professionalism and knowledge of the product and in answering all my questions. Easy five stars for her. Much appreciated.

I got solar panels about two years ago with Freedom Forever in Illinois. Me and my wife just sold our house about three months ago with the solar panels on it. It was the easiest thing we’ve ever had to deal with. Our house wasn’t even on the market for a full week before we already had several offers. The house went above asking. Jacob ** helped us through the whole process. He helped us get the solar panels. Me and my wife had another child and had to get a bigger house now we are getting solar panels through Illinois Shines under the power purchase agreement with Jacob once again. Fingers crossed, let’s hope we get approved. It’s been an amazing experience. Jacob is an awesome guy.

Other than the sales rep telling me that the install would take 1-2 month and it actually took 3 months, I am happy. At first I was upset because I wanted my system installed before summer and I felt the rep over sold me. When I look back now, I am very happy. That extra month is not a big deal. It is interesting how we as consumers are. If I chose to write a review right after the install I would of probably put a 3 star, but when I step back and look at it one year later, they absolutely deserve 5 stars! System and battery work great, look great and I am saving money! We had a black out in my neighborhood on Christmas eve, my neighbors were without electricity. But us, we didn't skip a beat! 10 stars If I could!

I had an amazing experience with this company. I live in Illinois. My sales rep was Jacob **. He helped me through the entire process. I got worried a couple times reading bad reviews but he reassured me it’d be ok and he was right. I was paying close to $300 a month for my electric bill and I haven’t paid more than 195 since I made the switch. I also have a battery so of course I haven’t had any power outages. I am super happy I made the switch. This is a great company to work with.

I typically consider myself a very accommodating individual and rarely leave negative reviews. However, I feel compelled to address some significant concerns regarding recent interactions with your company. After recently closing a deal that included purchasing a battery for energy efficiency, I accepted the full price and moved forward without complaint. However, I have encountered several issues since then. Despite multiple emails and communications on my part, I have not received the necessary documents that require my signature. Instead of addressing this matter professionally, I have begun receiving threats, which I take very seriously and intend to address legally.

My HOA blocked me from putting up solar panels so my project with Freedom Forever was cancelled nearly a year ago. Yet I still cannot get the company to confirm as much with Mosaic, the third party lender. Mosaic has reached out to them multiple times, I've had 3 agonizing calls with their support team, numerous emails to my project specialist have all gone unanswered, even a text to the initial sales rep unanswered too. Mosaic tells me I owe them payments starting in February for a project THAT NEVER TOOK PLACE. I did NOT receive solar panels. I'm getting close to pursuing legal action, the level of unprofessionalism at this company is starting to make me suspect actual malicious intent. IT'S BEEN NEARLY A YEAR of me trying to get them to just confirm with Mosaic that the loan is cancelled!

Freedom Forever Solar sales representative tricked us in to opening the loan via loan company Mosaic even that I clearly stated in three way call that we are not interested in taking the loan for project at least yet. They responded that this is just pre-approval but not actual loan. After sleeping on whole deal we decided that we won't pursue idea of solar system installation and we called the sales rep the very next day. Sales rep was rude, very emotional and pushy. I told him clearly that we can listen what he got to say but most likely won't be buying anything (the very moment we invited him in ) so he won't waste his time. I took case for closed deal when I told him that we are not interested. Unfortunately for us it was just the beginning of major headache and serious problems that we did not we will be facing.

I had my solar installed 3 months ago and I absolutely love it! The whole process was clean, efficient, and quick. Everyone who I know interacted with was amazing from the sales rep to crew and even their customer support team!

Avoid this company at all costs. Been with them for about 2 years now and they have given me stress and anxiety. They completely ignored the issue with the underperforming solar panels. NO HELP on my electric bill, hence it double because I have to pay the loan. Bunch of scammers!!!!

I strongly advise anyone considering working with Freedom company to do their due diligence and thoroughly research their reputation before signing a contract. My experience has been nothing short of a nightmare, dealing with what seems to be the most incompetent staff and the most careless customer service. For over six months, I have been struggling with a broken inverter, and despite numerous attempts to resolve the issue, I continue to receive the same vague responses and endless delays. The company sent a technician twice, only to discover that they had ordered parts from a company that doesn't even exist. When the part failed to arrive, they provided me with the phone number of the non-existent company and suggested I deal with them directly.

I purchased a solar solution for my home and the battery was installed dead (not working), the inverters were not working. After 5 months of complaining that the design was not meeting the design specs and them telling me I had to wait 1 year for them to decide on my claim. Working with tech support revealed the inverter was not working. They took another 3 months to get it replaced/fix.

Avoid Freedom Forever – Terrible Customer Service and Warranty Practices. I cannot express how frustrated I am with Freedom Forever. After purchasing my home, I found out that the solar system installed by the previous homeowner came with a warranty. However, when I contacted Freedom Forever to transfer the warranty into my name, I was met with stonewalling and runaround. Their customer service is absolutely horrendous. After multiple phone calls and emails, I was told the warranty couldn’t be transferred because of some arbitrary, convoluted rule they claimed was in place. No matter how many times I explained that the system was in my name now, and that I had every right to the warranty, they just kept giving me the same canned responses with no real solutions.

I entered into a contract with FF for solar. At that time, I sent in a $1000 deposit. I planned to pay cash for the project. Calendar was set up, but after the inspection, my FF representative called to say the contract would not work. I was surprised and disappointed, but after discussion, I agreed. She cancelled the project, and I asked for my deposit returned. I was refused because it was after three days. I have protested several times, but they are keeping it, even though the cancellation was not at my initiation. I am so angry at this development.

This company made grand promises and once your signature is on the contract they could care less. They didn't project approved because they forgot to pay the city when there were changes to the plan. They drastically undersized the inverter for my system. My system has 2 tesla powerwalls that don't stop brown outs, my inverter completely failed on June 26th, 2024. Tesla told them it was either a wiring issue or overloads. They came to the conclusion after an on site check that is was the inverter and now want me to pay $600 for the proper inverter.

I don't believe this is company has any ethics. They have charged me for 8.2 KV and installed 6KV inverter. Now they are not agreeing to replace the inverter. Though panels are producing 8.2 KV energy, inverter is not supporting. Customer support personnel says they only guarantee 85% and they charge 100% money.

I started the process of getting solar in April of this year. We didn't end up getting permits until October and installed on October 16th. Well after install we went out to look at the work and found that there were screws all the way down our awning. We raised attention to this immediately. We were then ignored for weeks until I brought it up when they came back out because they didn't finish wiring it to our main panel and were supposed to put in a new sub panel (this was due to their own design issue they were going to try and charge us for and we had to fight). Well someone randomly showed up and was able to wire it to our main panel as originally planned. None of this was communicated to us nor to one another within the company because during the next week 2 other people showed up to "work" on the sub panel but didn't bring the required equipment.

We had a pretty bad experience with the people who came to do the install. When they went into the attic, they left tons of black marks and fingerprints all over the laundry room, specially the wall and the attic door hatch. They also scraped the walls and door with their ladder (all at the same height and in the laundry room they used for attic access). We’ve only been living in our new build home for 4 months and it’s already damaged. Not even sure we can trust the solar installation on our roof when they were so careless inside of our home, and failed to mention the damages before they left. Haven’t heard back in three weeks when we reported the incident. (We have more pictures and videos of damages.)

They charge you for services and then don’t install them, but they charge you for them and will not refund you. They are a very dishonest company. Do not use them. Their management team is a bunch of thieves. They would not honor their own quotes.

System install not completed but they attempted to get installation funds from escrow. Some of the pictures they submitted to the escrow company as 'proof' of install were not equipment on my house (they were of someone else's install). The panels not wired correctly (according to their electrician, who disconnected them from the battery to prevent damage. The definition of 'install complete' is that all components have been installed and the system is ready for start up.

Misleading Sales Practices and Poor Follow-Up Service. I deeply regret choosing Freedom Forever for my solar installation. When their sales representative initially visited us, we made it very clear that we planned to add a pool and an outdoor kitchen, both of which would significantly increase our energy needs. The representative assured us that the 14-panel system they recommended would be more than enough to cover our future energy use. Now, we’re facing massive electricity bills because the system they installed is severely undersized.

My solar has not been producing for over a month now. The power converter needs to be replaced. The first time I called they said wait two weeks for a tech to reach out, then 3 weeks from the first time I called, then they asked that I wait a few more days, to finally “We don’t know when the service department will reach out.” According to the reps the service department is back logged and they don’t have any idea how back logged they are. The service department is not customer facing, so trying to get answers is nonexistent!! Stay away from this company!!!

Had solar installed by Meraki Solar who has sold to Freedom Forever. I have now found out. Sept 5 I report my solar isn’t working since July 23 2024. Reached out to the loan company as they still want their monthly payment. They have attempted to reach someone on my behalf both to meraki solar and freedom forever with no resolution to repair appointment nothing nada. Anyone have a repair contact at freedom forever?

The worst company! They have terrible turnaround time, terrible management and terrible communication! I have been waiting since march 2024 to get solar panels reinstalled and until now September 2024 no response!

Extremely mad/disappointed!!! Garage roof fell in on my brand new car after 7/21 storm. I called Monikah, to report damage. Steven came and took photos. On 7/29 I called to find out status. I was told by Kyle (C.S. Supervisor), my claim was closed out on the 25th!!!! Result.... not their fault, due to existing leak!!!! WHAT???? SO.... why then, would the solar company, who shall not be named, install solar!!!! Nobody even called me!!!! They re-opened my claim and it will take another 30 days to go though their claim committee!!!! Then what? After 30 days with my roof falling in, are they going to say claim no fault again!!!! I AM BEYOND MAD. Do I have to go through my insurance???? That would be my 2nd claim in 5yrs !!!! Then my insurance premium goes up!!!! I HOPE AND PRAY THAT THEY WILL DO THE RIGHT THING!!!! AND I WILL BE ABLE TO UPDATE THIS REVIEW WITH A POSITIVE OUTCOME.

July 2023, I filed a complaint with BBB (number **) to report Freedom Forever for the solar panel system they installed in my property, Magnolia - Texas, using Mosaic as a lender for the project, a 30-year loan with initial monthly payments of 133 dollars. The sales speech was with solar panels, you will end up paying less than the monthly charges in electricity, you will get a 10,000.00 dollars tax return as a stimulus that you will use to pay part of your loan principal to keep your monthly payments, and your house will increase your value with the solar panels. Last year, I complained to the BBB about the monthly energy cost on my property; the loan and carrier electricity charges were higher than regular energy charges.

In 2020 we contracted Freedom Forever to install solar panels on our roof. About six months ago or so we noticed that we had water damage on the interior of our ceiling. We called our homeowner's insurance which sent an inspector out. Their report stated that the damage was due to solar installation. I then called Freedom Forever. They sent somebody out the next day to look at the roof. The repair person they sent confirmed that when my solar panels were installed, the installers did not seal the holes where they attach the panels to the roof therefore letting water in whenever it rained. Our panels have been installed since 2020 therefore four years of rain has been seeping in through the roof and is finally manifesting itself in the sheetrock of the ceiling of my living room and office.

Called my sales rep. several times for help with no positive outcome. Solar panels were installed and I was told I could monitor the system and see the contract I signed. I have yet to get a copy of it and received no help getting on the portal. They keep telling me I will get a link, have not yet received one that works.