Freedom Forever Reviews
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About Freedom Forever
Freedom Forever specializes in residential solar panel installation and solar storage solutions. It offers Tesla equipment. Service areas extend to parts of the West, Northeast, South and Midwest.
- Large service area
- Variety of financing options
- 25-year production guarantee
- Some customer service complaints
- No commercial services
- Limited brand selection
Freedom Forever Reviews
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- 4,876,111 reviews on ConsumerAffairs are verified.
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- 4,876,111 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 16, 2025
I would like to say that Freedom forever did a great job with panel installation, staff were very kind and professional! I just want to mention about the interconnection service, I've waited months for PTO and never got an update about reason of delay. I have to contact both freedom forever and Ameren what's causing the delay and I found out that there's a missing document that needs to be sent to Ameren Renewable. Please make sure that all documents are sent completely to prevent delays for future clients and for us to enjoy benefit of solar. I would like to commend the customer support services esp Linda for being so kind and accommodating to all my concerns.
Hello Gladz,
Thank you for your feedback! Your review is greatly valued by our team at Freedom Forever. We’ve taken your comments seriously and passed them along for further review. If you need additional assistance, please email OnlineSupport@FreedomForever.com with your name, project address, phone, email, and a brief description. A Support Specialist will connect with you directly. We appreciate the opportunity to partner with you!
Best regards,Freedom Forever
Reviewed Sept. 16, 2025
Reese was extremely professional and tenacious in his quest to provide me the information that I required as a Realtor for my client selling their home that has solar through Freedom Forever. I hung up feeling it was a pleasant experience and I gathered all the information that I needed.
Hello Joann,
We are delighted to receive your positive feedback! Knowing our support specialist, Reese provided a stellar experience brings us great joy. At Freedom Forever, we strive to deliver excellent service in every interaction, and it’s wonderful to see we achieved that with you today. If you have more questions or need further assistance, we’re happy to help. Your satisfaction is our top priority—thank you for choosing Freedom Forever!
Reviewed Sept. 15, 2025
Updated on 10/02/2025: When I call customer service I receive the excellent service. Professional and courteous. Installation was just the same way. It was a nice process. Prompt, reliable, respectful and nice. However, when forwarding my Intercompany Connection Agreement from the utility company I such an extremely difficult time. Constant, multiple emails and texts referring me to a portal that never worked. Each piece of correspondence regarding this document had no telephone number or contact information. It’s taken over 3 weeks and I am not certain it’s resolved.
Original review: Excellent customer service on every interaction with Freedom Forever. Willing to go above and beyond to help me learn the system. They just installed my second set of panels and a EV charger for me. Helpful in every way and the installers worked very hard! Always on time and kept me frequently updated on my project.
Hello Vicki,
We are delighted to receive your positive feedback! Knowing our specialist provided you with a stellar experience brings us great joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to see we achieved that today. If you have any further questions, we are happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Sept. 15, 2025
I had an issue with sending some paperwork [I needed a working link or, an email address] to finish my project. Customer service was very helpful with getting me the information that I needed to do this. She was kind and patient and easy to work with.
Hello Robert,
We are delighted to receive your positive feedback! Knowing our specialist provided you with a stellar experience brings us great joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to see we achieved that today. If you have any further questions, we are happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Sept. 15, 2025
Couldn’t ask for better help than I got from Michelle at Freedom Forever’s customer support. She was very friendly, clear about what she was doing and why she asked for the information she did. She was very thorough giving me lots of quality time to find a solution and answers to my questions.
Hello Paul,
We are delighted to receive your positive feedback! Knowing our specialist Michelle provided you with a stellar experience brings us great joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to see we achieved that today. If you have any further questions, we are happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Sept. 14, 2025
Excellent employees ensure a smooth process and will be there to hold your hand through every bit of the install. A bit more expensive than other solar companies, but the cost is worth it when you consider how other solar companies try to offload your questions to a computer or aren't responsive to questions or concerns you have. From the case managers to the installers, excellent. Can't recommend Freedom Forever enough.
Hello Ben, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 13, 2025
This company is terrible, terrible customer service, very shady dealings. They can barely install their solar properly. Their electrician came to look at a power issue and said I wired it horribly and he cannot even figure out what goes where. They installed it all and I never touched it. Do not waste your time.
Hello Bradley, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with the recent service visit and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Sept. 12, 2025
I was dreading calling into customer service because of the reviews that I read online about how bad the customer service can be when calling in. Well, I got LeAuja and she was absolutely amazing. She listened to my concerns and got all of them addressed very quickly. I want her to handle all of my calls when I have to call in.
Hello Lyle, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 12, 2025
She did an excellent job! Helpful and very courteous! She asked if I had any questions and offered me the telephone number for expedite services. Great job. She greeted me and closing with endearing words.
Hello LaDell, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 12, 2025
My friend brought Austin **. After his sweet talk agreed after his recommendation for solar panels installation. He said with a monthly charge of $56 for 25 years. When I was signing the contract I realized he didn't tell me that every year it will go up by 3%. So I calculated and was surprised to learn that I would be paying over $25000 for 10 panels. I opted for my own financing for $12000. It took a long time to install the system. Then the real drama starts. The installer Freedom Forever are scums. When you call them there are always 10 callers ahead of me. It takes at least 30 minutes to get someone and at times they will hang up and not call back again. Bottom line is now you have to call different companies to solve one problem. They all raise hands up.
I also realized that Centerpoint in Texas will not allow them to install Solar systems with more capacity as well as will not buy that at the rate they charge and the salesperson doesn't tell you upfront. We don't know whether extra power generated during day is being transmitted to the grid or not. After installation you are on your own as Texas Solar Pros guy will not pick up the phone. Beware of these fraudsters.
Hello Sunil, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.
Reviewed Sept. 12, 2025
Luis's help was immediate. They sent a technician a few days later to look at the problem with my solar panel. The service was excellent. I would recommend it to my family and friends. I hope the technician can find the problem and help me with my solar panels.
Hello Norangel, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 12, 2025
There has been only two times I had to call Customer Service and the reps have both been outstanding in explaining the answer. I have not had such good customer service in years. I’m old school so things have to be explained a little detailed. I didn’t even have to tell them they were so thorough and I was so pleased. So glad I have them as my backup.
Hello Rebecca, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 11, 2025
Nothing has been completed as promised by the sales representative. System still not functional even though panels were installed in December 2024. Company can’t tell me when the missing part will even be available much less installed and then it has to be inspected by the County and then the power company. Panel installers left a huge mess. I am beginning to think it will never operate.
Hello Gary,
Thank you for your feedback. We’re committed to improving your experience with Freedom Forever. To begin the resolution process, please email OnlineSupport@FreedomForever.comwith your full name, project address, phone number, email, and a brief description of your concern. A Support Specialist will connect with you directly. We appreciate your cooperation and the chance to assist.
Warm regards,Freedom Forever
Reviewed Sept. 11, 2025
Freedom Forever has exceptional customer service. They get five stars from us. We spoke with Linda and she quickly and thoroughly resolved all issues we had. She's truly a five-star customer service connection representative. Two thumbs up freedom forever, you rock it.
Hello Forrest, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 10, 2025
Updated on 11/22/2025: This is the third appointment I had to schedule for attention on my 6 solar panels that need attention. The first appointment I was told it was a month wait because of the need of two techs to make the repairs. The tech shows up and only one was send out so he left because of the need of the second tech. I call again to see what happened since my solar panels haven’t been 100% operational for months now. The give me a second appointment two weeks for the first appointment. Same thing happens. They only send out one tech, tech leave again.
Now I am on my third appointment a month from the second appointment and no one has shown up and no one has communicated to me. This is literally the worst purchase of my life. Will be looking into figuring out how to get rid of this solar panels a Freedom Forever doesn’t care for the performance of your solar panels. Worse service ever. 6 of my solar panels had been producing for months and I never got an alert. I found out because I called to customer service that I had a feeling something was wrong with my solar because of the decrease in productions. It was then when I found out 6 of my solar panels weren’t working. Now I still have to go through this hassle to get my panels up to 100% and they can’t even get those tech out to my appointments.
Original Review: Customer service was good but it does take a long time to get through with someone for customer service assistance. Also if I wouldn’t have called no one would have notice that my system had issues. Apparently there was an alarm that I wasn’t aware of because there was no message in my side of things.
Thank you for sharing your feedback with us. We genuinely appreciate the openness and insight you've provided regarding your experience with us. Rest assured, we've taken your comments seriously and we're actively exploring ways to address any concerns you've raised. We're committed to providing all potential customers as well as our current customers with excellent service, and we're thankful for the opportunity to learn from your experience.
Reviewed Sept. 10, 2025
I called today to transfer solar after purchasing our home! I got Reese on the phone and he was fantastic!! He has the best attitude and helped me accomplish everything I needed done, thanks so much!! 10/10!!
Hello Katherine,
We are delighted to receive your positive feedback! Knowing that our specialist provided you with a stellar experience brings us great joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s fantastic to know we achieved that with you today. If you have any other questions or need further assistance, we’re happy to help. Your satisfaction is our top priority—thank you for choosing Freedom Forever!
Reviewed Sept. 8, 2025
I thought I'd be saving money using solar and even send enough back to reduce my power bill to close to nothing. Nahhhh I'm paying more now than before when you include the system cost. And now to know I'm getting less than 85% of what was projected.... I wish I would've never installed this system. 😪
Hello, thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustration with [issue] and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible.
Reviewed Sept. 8, 2025
I experienced very friendly and helpful customer service. Dionta answered all of my questions and put in my request in a very timely and professional manner. I highly recommend this company for solar.
Hello Kimberly, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Sept. 7, 2025
I’ve been with Freedom Forever for 3 years without any issues. Solar has been working well. It recently quit working so I’m using only grid power. I called Freedom Forever support and the gentleman was both helpful and experienced. My issue is now in their queue and I’m waiting for a fix.
Hello Ian, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 6, 2025
Had issues from start to finish. Very frustrating. Didn’t have any issues with prior system. Ever since adding new system and service, things seem to have gone from bad to worse and back. Will not ever recommend
Hello Mami, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Sept. 5, 2025
Quick investigation, good information, dealt professionally with my frustration, set expectations for next steps. Can't really say for sure how the whole process will shake out, but positive feelings so far.
Hello Ryn, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 4, 2025
My customer service experience with Reese was great. He did everything he could to take care of my problem. He kept checking in on my while I was on hold also while still getting my problem solved. He was very informative, he eased my anxiety.
Hello Fatima,
Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 4, 2025
What a great experience! I was provided with exceptional customer service, and I need to mention how personable, great listener and attention to detail throughout the entire phone conversation. The representative was genuinely interested in meeting my needs very sympathetic, and enjoyable to talk to.
Hello Dianna, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 3, 2025
Linda is very good; polite and understands my frustration dealing with Mosaic. She has been trying very hard to resolve this but not having much luck. Hopefully after several months she will get this resolved.
Hello Sally, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 2, 2025
Farrah was very good!! I'm just tired of having to call over and over again. Most times I have to wait one hour just to speak with a rep and then get transferred 3 times most calls. I haven't had working solar since July. I would love to get this resolved this month. My electric bill is 4 times higher than what I normally pay. I hope my bill reimbursement request goes through. I hope I don't have to call again. Fingers crossed. 🤞
Hello Delores, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Sept. 2, 2025
Mary was most helpful, contacting someone internally with my Solar edge App question. Unfortunately my App problem cannot be solved by Freedom Forever. Mary did everything possible to help my out, and her efforts were greatly appreciated.
Hello Mark,
Thank you for your wonderful feedback! We’re thrilled to know our support specialist provided you with an excellent experience. At Freedom Forever, we’re committed to delivering the best service in every interaction, and it’s great to see we achieved that today. If you need any further assistance, we’re happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Sept. 2, 2025
Very helpful, glad I got this representative on the phone. I need to move the meter for the solar panels and so had to put in a request. My request order has been put in successfully and with any luck I'll hear back by September 9th.
Hello Veronica,
Thank you for your wonderful feedback! We’re thrilled to know our support specialist provided you with an excellent experience. At Freedom Forever, we’re committed to delivering the best service in every interaction, and it’s great to see we achieved that today. If you need any further assistance, we’re happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Aug. 30, 2025
I am a little disappointed on our first year of going solar with Freedom Forever. Sales representatives assure my husband and I going Solar would be the best option in regards to save money. That has not been the case, we now pay more than before. Edison bills have no stop and bill goes up each time more, not to mention the mandatory payment towards the Freedom for the solar panels. We are stuck in a contract and to be honest our system is way too small to produce our whole home successfully. A representative gave us a lower rate to close the sale.
Hello Noe, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Aug. 29, 2025
Very polite & helpful on looking into rebate on taxes. He's helped me with sending a picture to explain my issue. Was very thorough in asking questions and directing me to the website for more information.
Hello Renee, thank you for your positive feedback! At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 29, 2025
Maria was wonderful and addressed and fixed all of issues and concerns. She had patience and was very knowledgeable. She was very considerate and kind and I would give her a raise. She contacted the project manager while I was still on the phone to make sure that everything was addressed and resolved, thank you Maria.
Hello Lisa, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 29, 2025
We have had Freedom for 2 years now. Every May the system goes down for two months and electric bills are 300 dollars. Been trying to contact someone and we stay on hold with this stupid AI for two hours at a time and just hang up. At this point I think a lawyer needs to get involved. We were supposed to get the big panels when gave us the small ones. Price for panels keeps going up every year. Tech comes out to fix panels. I talked to the guy. He didn't know. I was the homeowner and told me he told the company he came out to fix them but didn't and admitted he lied about fixing them. As I write this I have been on hold for two hours now. This is absolutely insane. They don't care about people. They care about money.
We got a credit of 65 dollars out of a 900 dollars electric will which is wild to me. The run around is insane and seriously pissing me off. Should get a group together and sue them straight out of business. The more I write the madder I am getting. There should be consumer laws about this to protect people from these money grabbing animals with no morals. If you read this review run and run fast.
Hello Jassen, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Aug. 27, 2025
Set of installation appointment a few weeks in advance with a 7a-10am arrival time. Had not received any communication on that day so at 2pm, I called and they indicated it was now 3p-5p. The install team showed up at 4:15p and were able to install some panels before letting me know they did not have our solar controller so they would be back in the morning. Once again, There was no word from installation team in the morning so I reached out again and the install team said they were still waiting in the controller but they would have it the next afternoon (3rd day from my appointment) however we had plans that afternoon so we scheduled it the morning of the following day. I then received a call minutes later that they could complete the job tomorrow morning instead of the following day, which they did to our satisfaction.
Hello Stewart,
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We appreciate the insight regarding your installation experience and want you to know your comments have been taken seriously. We’re committed to improving and your input helps us grow. We’re grateful for the opportunity to learn from your experience.
Best regards,Freedom Forever.
Reviewed Aug. 26, 2025
Linda did a great job walking me through the sign up process for my monitoring app. At one point I even managed to disconnect us and she got right back to me. It was a pleasure dealing with a real person!
Hello Kathleen,
Thank you for your positive feedback! We’re thrilled to know our support specialist provided you with a stellar experience. At Freedom Forever, we strive to deliver the best service with every interaction, and we’re glad we achieved that today. If you have any other questions or need further assistance, we’re happy to help. Your satisfaction is our priority—thank you for choosing.
Freedom Forever!
Reviewed Aug. 22, 2025
Dionta, was very thorough and helpful with my questions and helped resolve my concerns! He took the time to look up our production and submit the requests that we had. He was patient, calm, and very good at listening.
Hello Rick, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 22, 2025
I am very pleased with the service that I am now getting! I had a terrible experience with Muraki and I thought that I would again receive false promises, failures to return calls, and long hold times. I am please to announce that I was wrong. I received dates and time frames and they arrived on time and completed the task. They answered all of my questions in layman terms! Thank you for a stress free experience.
Hello Lynda, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 22, 2025
Everyone is so helpful. We've got all my problems laid out for a solution. My city isn't being helpful, but Freedom Forever is doing all they can to move the process along. Highly recommend working with them.
Hello Brian,
We are delighted to receive your positive feedback! Knowing that our specialist provided you with a stellar experience brings us great joy. At Freedom Forever, we strive to deliver the best service with every interaction. If you have any other questions or need further assistance, we are happy to help. Your satisfaction is our top priority—thank you for choosing.
Freedom Forever!
Reviewed Aug. 21, 2025
We had two different calls placed. First one was not such a great call. Second, one with Jamie was terrific. She was quite helpful. She was courteous. She was able to do and help us with what we asked and ask if there was anything else that we could be helped with. Jamie was terrific.
Hello Cyndi,
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We appreciate your openness in highlighting both calls, and we’re glad Jamie was able to provide the courteous and helpful service you deserve. We are committed to delivering an exceptional customer experience and truly appreciate the time you took to share your thoughts. Please let us know if there is anything you need, as we are here to help!
Freedom Forever
Reviewed Aug. 21, 2025
Freedom Forever came to do an installation inspection and estimate. I never agreed that I would use their service. However I went through their qualifying procedures where Freedom had me fill out a loan application where I was approved. I did not contract an install. No services or products were ever delivered and no services provided as I cancelled any further action with this company. Within 3 months a loan from Mosaic appeared on my credit report for an absurd amount that I do not have. I've been trying for a year for this fictitious loan to be removed. Mosaic filed bankruptcy and stated the loan was paid to freedom and until they confirm cancellation and the funds have been returned that I owe this loan. Freedom said they have cancelled this loan. However clearly they have not.
I am seeking legal counsel, the news stations, associations and BBB in my attempts to remove this fraudulent loan from my credit report. It's been over a year and I'm still fighting them daily. I rate this company negative stars and recommend if Freedom Forever or Freedom Forever pros contacts you for solar panels or any other service you run far and fast from this company. They are a scam and fraudulent LLC company. As far as the financial loan companies they use Mosaic is in bankruptcy and out of business and I would imagine GoodLeap soon will follow. Mosaic is doing nothing to remove their fictitious/fraudulent loan from my credit and has stated freedom has been paid for this loan therefore until Freedom Forever confirms cancellation there is nothing they can do. Leaving me only one option to sue both Freedom Forever, Freedom Forever pro as well as Mosaic for a loan that never existed.
Hello Sheri, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Aug. 20, 2025
Thank you for a wonderful customer support experience. Operators are respectful and experienced in the subject matter. Hoping for the positive completion of the project soon. Thank you and more power to you.
Hello Jun,
We are delighted to receive your positive feedback! Knowing our support specialist provided a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to know we achieved that with you today. If you have any further questions, we’re happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Aug. 19, 2025
We have had a very positive experience Reese. After holding for an agent for more than 90 minutes when Reese did answer he was knowledgeable and patient as he explained and he assisted us with registration for the SolarEdge App.
Hello Damon,
We are delighted to receive your positive feedback! Knowing our support specialist provided a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to know we achieved that with you today. If you have any further questions, we’re happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Aug. 19, 2025
Jamie was attentive to my needs. Promised actions would be taken to resolve my issues. She has followed up with a communication since I started my complaint. I am waiting for the final resolution to solidify Jamie’s word with actions/results.
Khary,
We are delighted to receive your positive feedback! Knowing our support specialist provided a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to know we achieved that with you today. If you have any further questions, we’re happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Aug. 19, 2025
Called customer service needing to get panels removed for roof replacement. They were very quick about getting the process going. Everything was taken care of and ready to go in very little time. I would highly recommend.
Hello Cameron,
We are delighted to receive your positive feedback! Knowing our support specialist provided a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to know we achieved that with you today. If you have any further questions, we’re happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Aug. 19, 2025
Olympia guided me through. Very thorough and was very professional. I was able to access my SolarEdge account. Everything was easy and quick, she always ready to assist with any of my requests. It was an excellent experience.
Hello Daniel,
We are delighted to receive your positive feedback! Knowing our support specialist provided a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s wonderful to know we achieved that with you today. If you have any further questions, we’re happy to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Aug. 17, 2025
My system it's down for 3 days, I tell them I need a technician to come change the switch from inverter, they tell me will monitor and in 14 days will take a decision to send someone. My biggest regret to ever choose them and install solar. Bill didn't decrease but increase because Electric provider rips us off because we have solar and they put extra charges.
Hello Serghei, Thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustration with [issue] and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible.
Reviewed Aug. 16, 2025
From the start, I was impressed with the low-key sales presentation, with neither pressure nor hard sell. All my questions were answered patiently and thoroughly so that I was able to make an informed decision. I was kept informed throughout the process, by text or email, and given accurate ranges of time for performance of the work. Once installation day came, I was amazed at how quickly the installation was completed (less than 3 hours). City inspection went smoothly, and am now just waiting for the utility company's PTO. I cannot recommend Freedom Forever highly enough. They are a well-run business with integrity: they keep their word.
Hello Diana, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 15, 2025
When I finally got a person after multiple calls and very long hold times, call was ok. Follow up was not. Told I would get an email. I didn't. Told I would get a follow up phone call this morning. I didn't.
Hello Richard, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Aug. 15, 2025
So far, so good. They took over servicing from Meraki who was horrible and a scam. The person who helped (Reese) was nice and did his job well. He stayed with me on the phone and handled the situation professionally.
Hello Jessica,
We are delighted to receive your positive feedback! Knowing that Reese provided you with a stellar experience and handled your situation professionally brings us immense joy. At Freedom Forever, we are committed to delivering the best service possible with every interaction. If there’s anything more we can do, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations.
Freedom Forever.
Reviewed Aug. 15, 2025
The new AI bot is terrible and does not know where to transfer 😑 and hangs up on you. Also, was sent to a voicemail with no return call in days. When you can get through Customer service is great. Representative was helpful in updating me on my system.
Hello Dawn,
Thank you for your feedback, it’s truly valued. We’ve shared your comments with our team and are actively reviewing them. Your insights help us improve, and we appreciate the opportunity to learn from your experience. We're committed to delivering excellent service to all our customers.
Reviewed Aug. 14, 2025
Allely was the best! She was very pleasant and friendly throughout the whole process. She answered all my questions and more. I thought she had a lot of patience with me, and couldn't ask for better service.
Hello Evan,
We’re delighted to receive your positive feedback! Knowing our customer support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s great to know we achieved that today. If you have any other questions or need further assistance, we’re always happy to help.
Thank you for choosing Freedom Forever!
Reviewed Aug. 14, 2025
I've had my system for over 4 years. The system has been ok until the last 4 days. The System stopped producing for about 4 hours/day especially the last 2 days. I called support and the hold times are about 45 minutes, which if you have the time to spare, sure... If not do count on a quick call. The rep that I spoke to made excuses as to why my system wouldn't be generating power even when I explained that the system light was blinking and had the monitoring company said there was an issue. I was told that it would have to be 3 days of nonproducing for them to even check and I would have to call back again tomorrow before they would check on my system. All the while, I'm losing power generation and money. The Support and customer service is just poor.
Hello Sarah,
Thank you for sharing your experience. We’re truly sorry for the inconvenience you’ve faced with your system and the delay in support. Your concerns about downtime and communication are important to us, and we want to address them promptly. Please email OnlineSupport@FreedomForever.com with your name, project address, and a brief description so our team can connect with you directly and work toward a resolution.
Freedom Forever.
Reviewed Aug. 14, 2025
Dionta ** provided outstanding customer service. He was professional, knowledgeable, and consistently went above and beyond to ensure a smooth and positive experience. His communication was clear, timely, and honest throughout. I truly appreciated his support and highly recommend him for anyone looking for excellent service.
Hello Mendy,
We’re delighted to receive your positive feedback! Knowing our customer support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s great to know we achieved that today. If you have any other questions or need further assistance, we’re always happy to help.
Thank you for choosing Freedom Forever!
Reviewed Aug. 14, 2025
Let me start that I wish I hadn't had to contact Freedom Forever because it meant I had a problem with my PV system. That said, Freedom Forever's customer service on this, and my 2 other interactions over the years was excellent. Allely, the representative who helped me today, listened, understood that I had exhausted the self-help guidance to try and remedy the issue, and didn't waste any time asking me to retry those steps again. She valued my time, clearly communicated what I should expect from Freedom Forever to remedy my PV system issue going forward, and helped me get from problem on the path to solution.
Like I said above, I hate that I had to call, but I'm glad my system was installed by Freedom Forever because they've delivered excellent service and stood behind the PV system and its warranties. I'm sooo glad I didn't end up with a fly by night installer like the horror stories you hear about in the news. Thanks Allely and Freedom Forever!
Hello Amir,
We’re delighted to receive your positive feedback! Knowing our customer support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s great to know we achieved that today. If you have any other questions or need further assistance, we’re always happy to help.
Thank you for choosing Freedom Forever!
Reviewed Aug. 14, 2025
Support over the phone was excellent. The individual was patient and knowledgeable. She was outstanding in providing support with a plan going forward to resolve problem. The only issue was the wait time between being placed on hold till next representative was available. My wait time had to be around 50 minutes. That is unacceptable.
Hello Cornell,
Thank you for sharing your feedback. We’re thrilled to hear our phone support specialist was patient, knowledgeable, and provided a clear plan to resolve your concern. We value your kind words and also appreciate your note on the hold time. We continually work to improve every part of your experience and are grateful for the opportunity to serve you. Your trust means a great deal to us.
Freedom Forever.
Reviewed Aug. 13, 2025
My issue was resolved and they where really understanding and acknowledge problem. Explained what was the reason of the problem and quickly solve it. Also made sure that everything was up and running.
Hello Amanda,
We’re thrilled to hear about your positive experience! It’s wonderful to know our customer support specialist delivered stellar service. At Freedom Forever, your satisfaction is our top priority, and we’re always here to help in any way we can. Thank you for choosing us—we look forward to continuing to exceed your expectations!
Freedom Forever.
Reviewed Aug. 13, 2025
Jaime was very helpful and answered the phone very quickly. I didn't like the outcome but that is not Jaime's fault. Jaime was quick at checking the contract and getting a quote started to remove and reinstall my solar panels due to roof repairs needed. I'm not a fan of Freedom Forever due to previous issues.
Hello Farting,
Thank you for your feedback. We’re glad Jaime was helpful and responsive in getting your quote started. While we understand your concerns with past experiences, we remain committed to providing the best service possible and hope to earn your trust through the support we provide moving forward. Your input is valuable, and we appreciate the opportunity to assist you.
Freedom Forever.
Reviewed Aug. 13, 2025
I'm about to change internet service providers and to ensure a smooth transition, I called to arrange for technical support. I was astonished and pleased to find a brilliant technician who let me know how I could manage that change without a visit to my house by Freedom staff! Tremendous! Thanks!
Hello Richard,
We’re thrilled to hear about your positive experience! It’s wonderful to know our customer support specialist delivered stellar service. At Freedom Forever, your satisfaction is our top priority, and we’re always here to help in any way we can. Thank you for choosing us—we look forward to continuing to exceed your expectations!
Freedom Forever.
Reviewed Aug. 12, 2025
Olimpia was very helpful in answering questions; however I wish Freedom would keep us better informed about what is happening with equipment issues so we don’t have to keep calling. We didn’t know a part was needed to fix our solar that has not been working for over a month and a half. An email detailing what the problem was would have been nice.
Hello Christy,
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us.
Rest assured, we've taken your comments seriously and are looking into them further. Your feedback has been passed along within our organization for review, and we're actively exploring ways to address any concerns you've raised.
Reviewed Aug. 12, 2025
The customer service rep, Tee Tee, was very helpful. But my experience with Freedom Forever as a whole has been unrewarding. My inverter has been out for some time and no one had reached out with any information regarding repairs or replacement of my inverter. I have been waiting since before March for assistance.
Hello Edwin,
Your feedback means a lot to us at Freedom Forever, and we're committed to ensuring your experience is exceptional. We understand the challenges you've faced with the delay in repairing or replacing your inverter and are dedicated to turning things around. Please email OnlineSupport@FreedomForever.com with your name, project address, phone, email, and a brief description of your concern so our team can connect with you and work toward a resolution.
Best regards,Freedom Forever.
Reviewed Aug. 11, 2025
Nailah was the best. She was so so so kind. She was professional listed with empathy and solved my issue and got an apt scheduled. She is the best!!! Please have more staff like her! Also your AI system is really really bad. Please replace with a human asap. I kept getting the same message and it would hang up on me. During an emergency situation like mine an AI system can make you look very bad and almost like you don’t care about your customers. Nothing can beat talking to a real human who can actually solve problems.
Hello Nan, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 11, 2025
The Freedom Forever crew and support staff did an outstanding job helping us get our residential solar system installed and ready to go. We are now at the stage of receiving permission to operate from our utility company.
Hello Davis, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 11, 2025
The customer service representative was very helpful and friendly. She took care of my situation and also gave me the updates on my solar system. They rated her overall five stars! Thank you so much and looking forward to doing more busy with Freedom Forever!
Hello Glenn, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 10, 2025
I met my sales representative in a Lowe’s store, and he was very helpful and informative. While I did not go to the store specifically for solar panels, I was already in the market for them since my existing system was not producing enough electricity for our now all-electric home. Based on our discussion, I moved forward with installation, which was completed in April. It has now been four months, and the system is still not producing any power. Unfortunately, my experience with Freedom’s customer service has been disappointing. Communication has been poor, and each time I attempt to get a status update, I am left on hold for at least an hour. It feels as though progress is being unnecessarily delayed.
My plan from the start was to generate extra electricity during the summer to offset winter months when sunlight is limited. Instead, I have been paying for the solar panels without receiving any benefit, all while still paying the utility company for electricity—essentially paying twice. This is both frustrating and financially burdensome. I am requesting that my system be made operational as soon as possible and that the company address the delay and lack of communication that has occurred.
Hello Jacklyn, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Aug. 9, 2025
I was getting runaround from a lot of people, but this person went out of the way supported me walk me through with the process. He did a wonderful job. I think he’s phenomenal. My first concern was regarding turning on the system. My second concern was about something salesperson promised, and it was not delivered and third concern was online support. He was able to answer and resolve two of my concerns. The third one was directed to the salesperson.
Hello Saira, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 8, 2025
We called into Customer Service today. The first call we had to wait for the AI to figure out what the heck we were saying for several minutes and then after being transferred and waiting for I don’t know more than 30 or so minutes the line dropped so the second time we called we gave the customer service agent who happen to be Maria a heads up to please take down our number because we are afraid we would be dropped. Well she was excellent –Maria provided excellent customer service- friendly & professional. Made the customer interaction very pleasant - I will admit that Prayer interactions with this company has not been pleasant at all, but today’s experience certainly earns you guys a few gold stars. You need more people like her!
Hello Cristi, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 8, 2025
Customer service has been nothing short of excellent and professional. Najee from customer support was very friendly and transparent throughout our call. These kinds of interactions make me proud to have this company as my solar provider
Hello Ryan, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 8, 2025
My representative was on top of my issue and took care of it immediately. I was having issues with uploading solar documentation and Najee helped tremendously with getting the paperwork uploaded and submitted.
Hello Alan, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 8, 2025
My experience with customer service was phenomenal. The representative was very helpful, very patient, answered every question I had. I highly recommend these people. I will continue to use them in the future.
Hello Al, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 8, 2025
I had no idea there was an app to monitor 😕 my error. Luis was friendly. Efficient and very helpful in helping me set up the app so I can monitor. He Transferred me to trouble shooting where they assisted me. Also very friendly!!
Hello Linda, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 8, 2025
Today I had great customer service. The rep listened to all my concerns and helped me understand the process. This company does have good customer service reps. Once my project is corrected and up to par, I would love to recommend the company to family and friends.
Hello, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 7, 2025
Your customer service team is very nice and very professional especially the lady I talked to recently over the phone. She was kind and very attentive to my needs and questions. They were quick to call me and tell me about my install and that they had an open slot recently. I am very happy so far.
Hello Jeff,
Thank you for your positive feedback! We're thrilled our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering top-tier service with every interaction. If you have any further questions or need assistance, we’re here to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Reviewed Aug. 7, 2025
Shontilya was very helpful. She understood what I needed and took care of everything. Thank you for all the help. I had to talk to several people before I finally got sent to the right person. Again thanks
Hello Deb,
Thank you for your positive feedback! We're thrilled our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering top-tier service with every interaction. If you have any further questions or need assistance, we’re here to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Reviewed Aug. 6, 2025
Ally was very courteous and professional. She promptly understood my issue and engaged the support team necessary. We have been with Freedom Forever for four years now and the customer service has been great.
Hello Danielle,
Thank you for your positive feedback! We're thrilled our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering top-tier service with every interaction. If you have any further questions or need assistance, we’re here to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Reviewed Aug. 6, 2025
I called customer support regarding not being able to access MySolarEdge site. After a few minutes hold, I got Naaji (sp?) on the line. His tone, expertise, and patience was exceptional. Problem was resolved and he even help with an additional situation. Two thumbs way up!!!
Hello Omni,
Thank you for your positive feedback! We're thrilled our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering top-tier service with every interaction. If you have any further questions or need assistance, we’re here to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Reviewed Aug. 6, 2025
Nailah has been absolutely fantastic to deal with. I've been frustrated by a general lack of communication in dealing with an issue that has been present since initial turn-on of the system in early June. Nailah took ownership of the issue, heard my frustrations, and replied with warmth, understanding, and honesty. If they aren't currently teaching all of your customer care representatives how to manage a client issue, that needs to change. Honestly, it is a Master Class in how to deal with concerns that I'm going to implement into my own life.
Hello Todd,
Thank you for your positive feedback! We're thrilled our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering top-tier service with every interaction. If you have any further questions or need assistance, we’re here to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Reviewed Aug. 6, 2025
I had an issue with my Freedom Forever account, and Luis went above and beyond to help me resolve it. He was incredibly helpful, patient, and genuinely invested in getting to the bottom of the problem. I really appreciated his dedication and professionalism — it made a frustrating situation much easier to deal with. Thank you, Luis!
Hello Nabil,
Thank you for your kind feedback! We're thrilled to hear our support specialist provided you with a stellar experience. At Freedom Forever, we strive to deliver top-tier service every time, and it's wonderful to know we met that goal with you. If you have any further questions or need assistance, we're here to help. Your satisfaction means the world to us.
Thank you for choosing Freedom Forever!
Reviewed Aug. 5, 2025
Hold time was quite long. Really there are too many companies involved in the solar panel process and this entire project was a mistake. I was given different information and am basically not producing enough, cannot negotiate more panels for 13 months so it can be "evaluated".
Hi Michelle,
Thank you for being a valued Freedom Forever customer and for sharing your feedback. We understand your concerns and appreciate the insight you’ve provided. Your experience is very important to our team. Thank you for your review as we strive daily to improve. We’re committed to providing excellent service, and your input helps us grow.
Warm regards,Freedom Forever
Reviewed Aug. 5, 2025
Allely did great assisting me with my call, she had Great customer service, very polite, friendly, and listened to my needs. Thank you so much for answering all my questions and solving my issues today.
Hello Marisol,
Thank you for your kind feedback! We're thrilled to hear our support specialist provided you with a stellar experience. At Freedom Forever, we strive to deliver top-tier service every time, and it's wonderful to know we met that goal with you. If you have any further questions or need assistance, we're here to help. Your satisfaction means the world to us.
Thank you for choosing Freedom Forever!
Reviewed Aug. 5, 2025
I purchased my system in August 2021 and I was very impressed by the system and the company. They were always very helpful and accurate. I highly recommend this company to all my friends, family, and everyone.
Hello Werner,
Thank you for your kind feedback! We're thrilled to hear our support team provides you with a stellar experience. At Freedom Forever, we strive to deliver top-tier service every time, and it's wonderful to know we met that goal with you. If you have any further questions or need assistance, we're here to help. Your satisfaction means the world to us.
Thank you for choosing Freedom Forever!
Reviewed Aug. 5, 2025
Nailah was extremely helpful and provided great customer service. She was able to resolve the issue I was having quickly and efficiently when other representatives were unable to. I appreciate all the help!
Hello Sara,
Thank you for your kind feedback! We're thrilled to hear our support specialist provided you with a stellar experience. At Freedom Forever, we strive to deliver top-tier service every time, and it's wonderful to know we met that goal with you. If you have any further questions or need assistance, we're here to help. Your satisfaction means the world to us.
Thank you for choosing Freedom Forever!
Reviewed Aug. 4, 2025
I was pleased to have my call be answered in a timely matter under 30 minutes. In addition, everything was clear and specific details like time frame and other questions were answered. I was very happy with the customer service.
Hello Allison,
Thank you for your kind feedback! We're thrilled to hear our support specialist provided you with a stellar experience. At Freedom Forever, we strive to deliver top-tier service every time, and it's wonderful to know we met that goal with you. If you have any further questions or need assistance, we're here to help. Your satisfaction means the world to us.
Thank you for choosing Freedom Forever!
Reviewed Aug. 4, 2025
I was having issues with my service and the representative was helpful in starting the process for a resolution. They were kind and attentive, and did their best to make sure my concerns were relayed to the service team.
Hello Ayman,
Thank you for your kind feedback! We're thrilled to hear our support specialist provided you with a stellar experience. At Freedom Forever, we strive to deliver top-tier service every time, and it's wonderful to know we met that goal with you. If you have any further questions or need assistance, we're here to help. Your satisfaction means the world to us.
Thank you for choosing Freedom Forever!
Reviewed Aug. 4, 2025
Farrah was fantastic with digging into my issue, even dealing with me calling her Sarah (I sadly misheard her) and still working through what I needed. She heard me out on what was going on, checked on the system, and got me appropriately escalated to the appropriate team. The call was kept short with how efficient she was. She was also very polite and patient.
Hello Tim,
Thank you for your kind feedback! We're thrilled to hear our support specialist provided you with a stellar experience. At Freedom Forever, we strive to deliver top-tier service every time, and it's wonderful to know we met that goal with you. If you have any further questions or need assistance, we're here to help. Your satisfaction means the world to us. Thank you for choosing Freedom Forever!
Reviewed Aug. 4, 2025
The representative was kind and friendly. Very helpful to my inquiries and assured me that someone will reach out to me in five business days to make sure that my solar system is up and running successfully.
Hello Lushan, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Aug. 2, 2025
Excellent customer service, resolved my issue very quickly. Nailah was amazing and knew just what to do to help. I would totally recommend Freedom Forever to all my friends and family for the great work they do.
Hello Jared,
Thank you for your positive feedback! We’re thrilled to hear our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering outstanding service in every interaction. If you have any further questions or need assistance, we’re always here to help. Your satisfaction means everything to us.
Thank you for choosing Freedom Forever!
Reviewed Aug. 2, 2025
This is one of the biggest legal scams going from the salesman to the financial institutions that give you the loan. They're all in it together. I put them right up there with politicians and drug dealers. Both make promises that are unable to fulfill. Better Business Bureau has a long list of complaints, extra long
Hello Lionel,
Thank you for your feedback, it means a lot to us at Freedom Forever. We’re sorry to hear about the challenges with your solar project and are committed to resolving them.
To get started, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of the issue. A member of our Online Support team will contact you directly.
We appreciate your patience and the opportunity to make things right.
Freedom Forever
Reviewed Aug. 1, 2025
Wesley was great about communicating with us about an ongoing production issue. He is great about following up, where others have not. The issue has been going on for 6 months, so the maintenance side has been horrible about following up! Certainly would not purchase from Freedom Forever, but Wesley is a bright spot and deserving of our thanks.
Hello Rodger,
Thank you for your positive feedback! We’re thrilled to hear our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering outstanding service in every interaction. If you have any further questions or need assistance, we’re always here to help. Your satisfaction means everything to us.
Thank you for choosing Freedom Forever!
Reviewed July 24, 2025
My solar panel is not working. I call company to report outage; on July 8, 2025, they told me that my inverter was bad, and need replaced. I been calling to check the status every week but unable to talk to anyone. I waited over an hour each time. A recorder voice keeps saying there are ten caller ahead of me. After waiting so long the call disconnect. I am beginning to think the company is a fraud. I'm thinking of reporting them to STATE BBB. FOR ANSWERS.
Hello Ray,
Your feedback means a lot to us at Freedom Forever. We’re committed to making things right. To begin the resolution process, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly. We appreciate the opportunity to partner with you.
Freedom Forever
Reviewed July 24, 2025
This company is a GRIFT. My 96-year-old mother was promised $1000.00 for referring me and that was spring of 2024 and she has NOT received a penny. I called their customer service office back in Jan 2025 and they said she would have it in 60 to 90 days ...NOTHING... Now the corporation will not return emails and if I call it asks me to press 2 for English but NOTHING happens and it repeats then disconnects. I tried calling CHANCE multiple times to find out what is going on on. He answered 1 time when I called from a different phone back in April "7/24/25 now". He said he was in New England at the time but would take care of it when he returned home to Cent IL in 2 weeks ....NOTHING. I just NOW called again ....No answer voicemail...Do NOT trust this company.
we're truly sorry to hear about your experience and your mother's pending referral payment. This is not the standard we hold ourselves to. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, and a brief summary of this concern so one of our Online Support Specialists can look into this and assist you directly. We value your trust and appreciate the chance to address your concerns.
Freedom Forever
Reviewed July 16, 2025
Subject: Ongoing Loan Dispute – Job Cancelled but Still Being Billed
Dear Freedom Forever,
I am extremely frustrated with the ongoing issue between Freedom Forever and Mosaic regarding my cancelled solar installation. The job was cancelled on May 31, 2024, due to insufficient sunlight at my property. Freedom Forever claims they sent the cancellation letter to Mosaic. However, Mosaic has informed me that they never received any such documentation. In fact, a Mosaic representative told me that I’m not the only customer experiencing this exact issue.
I have: Repeatedly contacted Jared Salvin Light, the Freedom Forever sales representative — with no response. Called customer service at both Freedom Forever and Mosaic. Explained the situation multiple times, yet there is still no resolution. Meanwhile, I continue to receive loan bills for a project that was never completed and should never have been financed. This situation is unacceptable and feels like a clear case of mismanagement or negligence. I do not owe anything for a job that was cancelled over a year ago. This loan must be removed from my account immediately. Please resolve this matter promptly.
Hello Tenagne,
Thank you for your feedback. We take your concerns seriously and are committed to improving your experience with Freedom Forever. Our team is actively looking into the issues you’ve raised, and we appreciate your patience as we work toward a resolution. We will continue to stay in communication with you throughout this process to ensure your concerns are addressed.
Sincerely,Freedom Forever
Reviewed July 10, 2025
They use third party roofers who made a mess of my roof and never actively cleaned the debris that fell all over the place. They simply don't work or talk to you at all and almost feels like they're trying to force you into making bad decisions. Still charged me for terrible roof work which I've already had to search for a new roofer to fix it now. Unbelievable service, terrible company. They sent an email to try and change the base price that we agreed on by increasing it. I refused to sign it.
Hello Justin,
Your feedback is important to us at Freedom Forever. We're sorry for the challenges you've faced and want to help make things right. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. One of our Online Support Specialists will contact you directly to assist.
Freedom Forever.
Reviewed June 28, 2025
Although the prices are lower than others, I would NOT use these folks again. We started in October of 2024 and it is STILL NOT OPERATING AS OF TODAY! Almost 9 months! They say it takes 1/2 that time on their website, but that isn't true for us. NO COMMUNICATION WHAT-SO-EVER! I can't get ANYONE to respond to me. They have required full payment months ago, and our system is fully installed, but they keep saying the final inspection gets cancelled for a variety of reasons...and so we are losing money every day! They are a mess. I asked for the owners information, and the lady told me they don't have one? She gave me an email of someone, but he isn't responding either. I will be taking legal action. STAY AWAY FROM THESE FOLKS, they don't care.
Hello Rick,
Thank you for your feedback. We're committed to improving your experience with Freedom Forever. To begin resolving your concerns, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your issue. One of our Online Support Specialists will reach out directly. We appreciate the opportunity to make things right and thank you for your patience.
Best,Freedom Forever.
Reviewed June 17, 2025
This is the installer for solar. The sales company Solar pros is just as bad. The name says it all. Freedom Forever. If you want to wait forever to get solar and have everything done half ass call them. No communication. Very bad work. My roof still is not right and never will be. Almost a year now and still have no working solar. I regret going solar with Freedom forever.
Hello Steve,
Thank you for your feedback. We’re committed to making things right and ensuring a better experience. To get started, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief summary of your concern. A specialist will review and reach out directly. We appreciate the opportunity to work with you and thank you for your time and cooperation.
Sincerely,Freedom Forever
Reviewed June 12, 2025
Excellent service❣️❣️❣️❣️. She listen very carefully to what I had to say and explain everything and made sure I understood what was going to happen and when. Even during the filling out of the review she stayed with me.
Hello Mary, thank you for your kind feedback! We're thrilled to hear our customer support specialist provided a great experience. At Freedom Forever, we’re committed to excellent service with every interaction. If you have any other questions or need further support, we’re here to help. Your satisfaction is our top priority. Thank you for choosing Freedom Forever—we look forward to serving you again!
Reviewed June 5, 2025
Thank you Robert for providing me with the valuable information I needed. So nice to end a call with a better understanding of the situation and possible resolution. Your professionalism is also duly noted.
Hello Graig,
Thank you for your kind words. We’re truly excited to hear that you had a positive experience with Robert! It’s always our goal to provide excellent service, and your feedback lets us know we’re on the right track.
If you need anything else, please don’t hesitate to reach out.
Warm regards,Freedom Forever
Reviewed June 3, 2025
Updated on 06/04/2025: Freedom Forever’s response here is misleading and disingenuous. It implies that I have not already been in contact with their support team—when in fact, I have been communicating exclusively with Freedom Forever Support for nearly six months, through dozens of calls, emails, and even recorded conversations. Their suggestion that I now reach out via the contact method they posted appears to be an attempt to appear responsive to the Consumer Affairs audience, rather than a genuine effort to resolve my case. I followed the instructions they posted, and—unsurprisingly—no one has contacted me back.
This public response contradicts the private reality: Freedom Forever has continually promised resolution, claimed cancellations were "in process," and blamed delays on Mosaic, all while I remain liable for a loan on a project that was never installed. If Freedom Forever truly wanted to resolve this, they’ve had months of direct contact and documentation to do so. This response feels more like a PR maneuver than meaningful customer service.
Original Review: I signed my first contract with Freedom Forever in September 2024, and due to delays, signed a second contract in December that was supposed to replace the first. I was explicitly assured—in writing, in emails, and on recorded calls—that the first contract and loan would be canceled. Instead, Freedom Forever drew 70% of the funds from BOTH loans—nearly $150,000 total—without installing a single piece of equipment.
It’s now June 2025, and while the first loan was finally canceled in January, the second loan for $69,494.12 is still active. I have contacted Freedom Forever dozens of times. Each time they claim the cancellation is “in process” or “has already been sent to Mosaic.” But Mosaic tells me the opposite—they have no confirmation and are waiting for Freedom Forever to return the funds.
I have documented proof that Freedom Forever committed to canceling all contracts and loans with no penalty. Yet, they’ve gone silent, and I’m left financially liable for a loan on a project they never fulfilled. This has been emotionally draining, financially risky, and a massive waste of time. Avoid this company at all costs. Their internal coordination is a mess, their customer service is evasive, and their business practices feel deceptive at best.
Hello Timothy, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is exceptional. We understand the challenges with your solar project, including the cancellation of the Mosaic loan, and want to help. Please email OnlineSupport@FreedomForever.com with your name, project address, phone, email, and a brief description. A Support Specialist will reach out to assist. Thank you for your cooperation.
Freedom Forever.
Reviewed May 30, 2025
Very professional and she made sure I knew what needed to do to move forward. I recommend this company, they have great customer service. Although we do not have our panels installed, They are still awesome.
Thank you for your positive feedback! We're thrilled to hear our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering top-tier service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations. Thank you for choosing Freedom Forever!
Reviewed May 30, 2025
I had an excellent experience with the customer service team. From the moment I reached out, they were professional, friendly, and genuinely eager to help. My issue was handled quickly and efficiently, and they kept me informed every step of the way. What impressed me most was their attention to detail and the willingness to go above and beyond to ensure I was satisfied. It’s rare to come across such responsive and courteous service these days, and I really appreciated the support. Highly recommend their service – a great example of how customer care should be!
Thank you for your positive feedback! We're thrilled to hear our customer support specialist provided a stellar experience. At Freedom Forever, we’re committed to delivering top-tier service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations. Thank you for choosing Freedom Forever!
Reviewed May 29, 2025
Adriana was an excellent communicator, providing accurate information and status of the order for the service on this date. Is impossible for everyone be as her, but that could achieve when they treat us as they want to be treated themselves.
Hello Martin,
Thank you for your kind words! We're thrilled to hear you had a great experience with our support team. At Freedom Forever, we strive to deliver top-notch service, and it’s wonderful to know we succeeded in helping you. If you have any other questions or need further assistance, we're here for you. Your satisfaction means everything to us. Thank you for choosing Freedom Forever!
Reviewed May 26, 2025
All the people I've talked to at Freedom up until this point have been wonderful, courteous and friendly. Communication started on Thursday afternoon. I talked to people on Friday. Someone called me back on Saturday and said I probably would see someone or hear from somebody that Saturday afternoon. Never happened. Now it's Sunday and tomorrow's Monday morning, Memorial Day, and I don't think anyone's going to be here to at least talk to me at least until Tuesday about my problems. I'm not happy.
Hello Ralph,
Thank you for the kind words about our team. We're sorry to hear about the delay and lack of follow-up. We understand how frustrating this can be, especially over a holiday weekend. Please email us at OnlineSupport@FreedomForever.com with your full name, project address, phone number, and a brief summary of your concern so a support specialist can connect with you directly. We appreciate your patience.
Best regards,Freedom Forever.
Reviewed May 25, 2025
Service was quick and the representative was patient and knowledgeable of his work. He took care of my every question and fixed my issues. I would highly recommend Freedom Forever for their quality work.
Hello Melinda,
We are delighted to receive your positive feedback! We're so glad to hear your representative provided quick service, answered all your questions, and resolved your concerns with patience and professionalism. At Freedom Forever, we pride ourselves on delivering quality work and a smooth customer experience. Thank you for your recommendation—it means the world to us! We’re always here if you need anything further.
Best regards,Freedom Forever
Reviewed May 23, 2025
Very happy we chose Freedom, everyone has been great from Sales with Ethan to install, Devon and Jose had incredible knowledge of everything, work very well and kept the entire area clean while working! Thank you to everyone for all the hard work, stay safe!
Hello Tia,
We are delighted to receive your positive feedback! We're thrilled to hear Ethan, Devon, and Jose made such a great impression. Knowing they provided top-tier service, kept the workspace clean, and shared their knowledge makes us proud. At Freedom Forever, your satisfaction is our priority. Thank you for choosing us—we’re here if you need anything and look forward to exceeding your expectations!
Best regards,Freedom Forever.
Reviewed May 23, 2025
FINALLY! After MONTHS of frustration, Jamie was finally able to finish a process that took almost a year! Very disappointed in the lack of cohesiveness between the different people involved; especially the local sales people.
Hello Tom,
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us. We're committed to providing all potential customers as well as our current customers with excellent service. Your input helps us improve, and we're thankful for the opportunity to learn from your experience.
Freedom Forever.
Reviewed May 22, 2025
I had solar panels installed by Freedom, and shortly after installation, I noticed roof leaks that were never present before. I reported the issue promptly, but instead of taking responsibility, the company has tried to shift the blame. This is extremely disappointing, especially from a company that promotes trust and sustainability. A proper installation should not lead to damage, and customer concerns should be addressed seriously, not deflected. I’m hoping Freedom will do the right thing and take accountability for the damage caused during installation.
Hello Berhanu, thank you for your feedback. We truly value your input and are committed to providing the best experience at Freedom Forever. We understand the challenges you've faced and are actively investigating the issues. Your patience is greatly appreciated as we work toward a resolution. We will continue to keep you informed every step of the way.
Freedom Forever.
Reviewed May 22, 2025
Freedom Forever installed a solar system on my home. The installation was good and the system works great so far. When contacting support, there was some confusion on my part of what was actually wrong with an electrical problem I was having. The support rep finally explained it to me after some time. Now I know which direction to go to resolve my issue. My hats off to him!
Hello Dave, we're thrilled to receive your positive feedback! It brings us great joy to hear that our support team assisted you and provide clarity concerning your electrical concerns. At Freedom Forever, we're committed to delivering exceptional service in every interaction, and it's wonderful to know we achieved that during your recent experience. Thank you for allowing us the opportunity to assist you!
Freedom Forever.
Reviewed May 20, 2025
He was understanding and as helpful as he could be. Answered my question and pointed me in the correct direction to get even better help. Phone number was given and will be calling the other party soon.
Hello Manny,
Thank you for your kind words! We're thrilled to hear you had a great experience. At Freedom Forever, we’re committed to delivering top-tier service in every interaction. If there’s anything more we can do, we’re happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Best regards,Freedom Forever
Reviewed May 20, 2025
I signed a contract and cancelled it when I found many errors and modifications needed. It was after I sent a thousand dollars as deposit. They kept communicating and promising and sent me a different contract which I did not sign because of their unfulfilled promises and time lines that they promised. Now they are refusing to refund my deposit. Of course I will go after them until I get it refunded but beware of all their sweet talk and promises. It all ends with you losing.
Hello Adel,
Thank you for your feedback. We’re sorry to hear about your experience and want to help resolve this. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief summary of your concern. An Online Support Specialist will reach out to assist you directly. We appreciate the opportunity to make things right.
Best regards,Freedom Forever
Reviewed May 16, 2025
First, I want to shout out our sales rep, Ralph, who is awesome. He always keeps us informed and responds quickly. Second, my complaint is with the install. From our first meeting until now it has been over six months. There was an issue with the install resulting in an inspection failure. That was 2 months ago. Still waiting on another inspection, and then FPL needs to change our meter. We still have some time left before the system is usable. The delay is very frustrating. Meanwhile, we are still paying FPL prices.
Hello Jessie,
Thank you for recognizing Ralph—we’re glad he’s been a great support. We’re truly sorry for the delay and understand how difficult this has been. To help move things forward, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief summary of the issue. A specialist will reach out to address your concerns.
Warm regards,Freedom Forever
Reviewed May 15, 2025
Vicky was amazing! She was very patient, polite, and took care of my issues. Best CS I’ve had in years! She went out of her way to get me the information I was looking for. She was prompt in returning my phone call. Five stars.
Hello Greg,
We are delighted to receive your positive feedback! Knowing that our customer support specialist, Vicky provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you!
Best regards,Freedom Forever
Reviewed May 15, 2025
I want to express my gratitude towards Keisha for get exceptional customer service. She's professional, passionate about her job and wants what's best for the customer. From my experience, it is unfortunately rare to find good customer service in today's world.
Hello Matthew, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that Keisha has achieved that in speaking with you.
Best regards,Freedom Forever
Reviewed May 12, 2025
MORGAN was extremely helpful. After receiving a very concerning, anxiety ridden email I was not too thrilled with the company. I called the customer service line and spoke with Morgan and she was able to explain everything concerning the project and I felt reassured once again. Thank you Morgan.
Hello Toya,
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us
We're committed to providing all potential customers as well as our current customers with excellent service. Your input helps us improve, and we're thankful for the opportunity to learn from your experience.
Warm regards,Freedom Forever
Reviewed May 9, 2025
I enjoyed working with Freedom Forever. They work in a systematic way and all the work is planned. Customer is well informed what is going on with project and nice emails of the progress project is what stage.
Hello, Amarnadh,
Thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Best,Freedom Forever
Reviewed May 8, 2025
Since I have no other solar co. experience I have to go with 3*. CSRs are polite and helpful, but my system has broken down twice due to inverters going bad and I have had to wait well over a month for new parts to come in. They don’t keep them in stock.
Hello Robert, thank you for your feedback. We’re sorry to hear about the delays you've experienced. To help us assist you further, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of the issue. One of our Online Support Specialists will reach out directly. We appreciate the chance to make things right and value your partnership.
Warm regards,Freedom Forever
Reviewed May 5, 2025
Their customer service is always willing to help. Customer service is great. Solar system has worked great for about two years. System failed one time for two months but they fixed it and I was back on track.
Hi Jaime, thank you for the great review! We're so glad to hear your system has been working well for nearly two years and that our team was able to resolve the issue when it arose. We appreciate your kind words about our customer service—supporting our homeowners is our top priority. Thanks for being a valued part of the Freedom Forever family!
Reviewed April 28, 2025
My solar installation was completed so quickly! The crew was great and the customer support team has been so helpful in providing information on the next steps. I can’t wait until my solar is and am so happy to be working with Freedom Forever!
Hi Penelope, thank you for your great review! We’re thrilled to hear that you had a positive experience with your installation. Your feedback is incredibly valuable to us & it’s fantastic to know that our team met your expectations. If there's any other questions or ways we can further assist you, we're happy to help in any way we can. Your satisfaction is our top priority, & we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever for your solar needs!
Reviewed April 28, 2025
Thank you to the customer service rep Jessica who took her time to explain the solar process to me. I was very confused and she took very good care of me and gave me information that I had no idea about. She deserves a promotion!
Hello Amy, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed April 24, 2025
I am a current client with Freedom Forever Solar. Amber ** (FF project manager) and Logan ** (foreman of the FF installation group) are the two individuals my wife and I were speaking to in regards to the roof damage. We were scheduled to have solar panels reinstalled on my roof on December 2nd, The crew was there on December 2nd,3rd,4th, and 7th. It took them four days to attempt to install solar panels on my roof. Mr. ** came off my roof on the 4th day and told me there was at least 15 feet of damage over my garage caused by the inexperienced workers. He stated that there were 30 holes in the roof over the garage that were caused by the inexperienced workers. He stated that he may lose his job over this because FF would want him to be quiet about this and just finish putting the solar panels on the roof. He stated that the roof would likely leak in the next 6 months and they would be back taking off the solar panels again.
Mr. ** was not there on the first two days the damage occurred. The first and second day of installation an inexperienced crew was left alone. When my wife contacted Ms. Wilson agreed that there was damage on the roof and admitted to my wife and I that she noticed the damage on the second day the installation crew was there and they were found sleeping in the trucks. Amber gave them a "come to Jesus talk" and allowed them to get back onto my roof to damage the shingles further at that time. After Mr. ** told me about the roof damage he asked me if I wanted to stop the installation at that time and I said yes as the workers were not competent to do the work and wanted to avoid further damage.
Mr. ** was very apologetic and the men picked up their equipment and left. Ms. ** stated the workers were misrepresented as having adequate experience and that this was their first job off a 2 week training. Ms. ** confirmed the damage over the garage again when she was at my home in March to take pictures with a drone. Somehow the pictures would not load properly or were lost so, another crew was sent to obtain photographs on their cellphones. Ms. ** told me I could call her for any problems at any time, when I text or call, she does not respond. We contacted the Illinois Attorney General office to get a resolution as I am tired of going back and forth with the FF resolution team in regards to this.
Jaylin ** (resolution office) is the third resolution person we have had to speak with in regards to this issue. They sent my wife an email stating that we did not have any damage and they would like to schedule to reinstall the panels. When I attempted to call them, they would not answer the phone to speak. This is the second time that FF has damaged our roof. I presented them pictures of the damage and they said that the brackets were just misaligned and they flashed it appropriately. They do not want to take responsibility for their mistakes.
The first time they damaged the roof, my wife called to schedule them to remove the panels because we had a leak around where the panels were installed and they laughed at her and told her it would be 3 months before they could get out and assess the damage and schedule the removal of the panels for a new roof to be placed. I turned it into insurance and had a brand new roof installed at that time and now it has been damaged a second time. I have reached out to the leadership administration without response, I would like the damage repaired so that we can move forward with installation of the solar panels with another company or to dissolve the contract. I do not trust Freedom Forever to reinstall the solar panels as the company has shown to be negligent and incompetent to perform these duties. Not to mention the professional working relationship is gone. If I could give zero stars it would be more accurate.
Hello Jeremy,
Thank you for your feedback. We’re committed to turning things around and ensuring a better experience. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief summary of your concern. This will help an Online Support Specialist reach out directly to assist you. We appreciate the opportunity to support you.
Best regards,Freedom Forever
Reviewed April 22, 2025
Freedom Forever is the worst company! Just look through all the reviews and ditto all the above comments. I'm not going to bother to tell you all the other reviewers for one star. The same thing happened to us. Now stuck with solar panels. Things go wrong. They send me a part. Well am I suppose to go on roof and install the part myself?? Seriously it's been two years. All they care about is if the payment is made. Watch the reply. Same blanket reply to all reviews. That tells you everything you need to know. Can't say you haven't been warned. Good luck.
Thank you for your feedback. We’re committed to making your experience exceptional and addressing the challenges with your solar project. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. An Online Support Specialist will contact you to work toward a resolution. We appreciate your partnership and cooperation.
Best Regards,Freedom Forever
Reviewed April 2, 2025
Eric was great. Explain everything nicely after taking his to listen to my concerns. I will encourage everyone to ask for him they have an account with Freedom Forever. I will probably call him back in June to upgrade my system with either a battery or more panels installation.
Hello Moses,
Thank you for sharing your feedback! At Freedom Forever, we are committed to ensuring every customer has an exceptional experience. We're delighted to hear that Eric took the time to listen to your concerns and explained everything clearly.
It’s our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you for choosing Freedom Forever!
Reviewed March 26, 2025
I used the chat feature to get help finding documents I needed but couldn't find in my portal. I received quick help in the chat from Ryan and got the documents I needed. I will use the chat feature again in the future. Thanks!
We’re thrilled to hear you had a great experience! Providing quick and effective support is our priority, and we're glad Ryan was able to assist you in getting the documents you needed. Your satisfaction means everything to us, and we appreciate your feedback. If you ever need further assistance, we’re always happy to help. Thank you for choosing Freedom Forever—we look forward to serving you again!
Reviewed March 23, 2025
The salesperson repeatedly assured me that once I had solar I would be paying just one bill to the solar financing company, instead of a bill to my electric company. He stressed over and again that I would no longer have to worry about the electric company raising prices because that would not affect me anymore. My panels are in and I've started paying my monthly fee for them, yet continue to get a bill from my electric company, in fact that bill hasn't even lowered.
When I called Freedom Forever to ask why I'm still getting a bill from the electric company, they offered apologies for the salesperson misleading me, but stated that I would always receive a bill from the electric company in addition to the bill for the solar panels. That means I am now paying almost double what I was paying to just the electric company, so I am not only seeing no savings from having these panels, I am now paying much more for something that was supposed to save me money. I am an elder on a fixed income and I'm not only distressed about now having to pay more rather than less, but frankly disgusted that this company misled me so. I'm working with them on some solution, but I'm highly doubtful that they will do anything to make this right.
Hello Terry,
Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best regards,Freedom Forever
Reviewed March 20, 2025
I want to say thank you to the amazing customer service reps. They provided my wife and I with so much information and guidance. My sales rep totally rocked and was great throughout the project. I’m already seeing savings!
Hello Javier, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed March 18, 2025
Solar system inverter failed again! Spoke with agent. Conducted shut down and restart. Same inverter malfunction issue. Agent told me my inverter malfunction issue will be forwarded to the monitoring team. The monitoring team is expected to reach out to me within 30 days. Imagine 30 days just to call me and verify that the inverter needs to be replaced just like the previous inverter replacement. Then, who knows how long it will take to get this inverter replaced? I had no idea that owning a solar system installed by Freedom Forever was such a stressful and terrible financial decision.
Our combined monthly solar system loan payment and current utility bill is still more than if we would have not installed solar. We wouldn’t have to sweat until mid-evening when the utility company permits lower-cost electricity if we had not installed solar. We admit that we made a costly mistake to trust an outside contractor who sold the system to us. Buyer beware! Don’t install a solar system!
Hello Dennis,
Your feedback is valuable to us at Freedom Forever, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so our Online Support Specialist can assist you promptly. We appreciate your cooperation and look forward to resolving this with you.
Reviewed March 14, 2025
The assistance was very helpful, I had the best experience got very quickly all information I needed was very fast and convenient, with accuracy and professionalism, I recommend the company for all questions with panels you have.
Hello Carolina,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority Thank you for choosing Freedom Forever for your solar needs!
Reviewed March 12, 2025
Cindy was very helpful, knowledgeable, and patient. She took care of both my concerns and was friendly and easy to understand. I really appreciated her support and because of my good experience with her, I feel confident that my repair issue will be handled expediently. Thank you Cindy!
Hello Lani,
We are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you Yesterday! Thank you for partnering with us.
Best regards,Freedom Forever
Reviewed March 11, 2025
Installation was fine. Claiming the Federal Tax Credit was easy. But when it came to the New Mexico State 10% renewable, Freedom Forever has been totally unsupportive. The application to qualify for the credit requires some very specific information and some very specific documentation, which the Freedom Forever "help" line told me they simply do not do. I need an invoice from the contractor that details the cost of equipment, the cost of materials, and the cost of labor. I also need a cost of each solar panel. There is only one phone number that connects to Freedom Forever, and both times I was advised that they do not generate invoices. When I asked if that applied to the New Mexico, they said I should talk to my "Tax Professional" in order to navigate the New Mexico application. The process, such as it was, has been infuriating.
Freedom Forever got my money, but they don't seem concerned about my little state tax credit. If Freedom Forever can't support me on this, how can I be certain that they will support my system for 25 years? I would like to contact one of the officers in the company to get their take on the status of my application for the New Mexico tax credit.
Hello Lee,
Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,
Freedom Forever
Reviewed March 8, 2025
Great Customer Service, very knowledgeable, and very helpful. I called and selected an option to have them call me back (I was ten (10) callers behind). They called me back and answered all of my questions over the phone and went above and beyond.
Hello Miguel, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed March 6, 2025
Very professional and helpful. She walks me through step by step. She makes sure I understand and know how to follow up and monitor my solar panel production and usage. I love the experience and it was worth the wait time.
Hello Ham, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed March 3, 2025
I Spoke with Morgan to set me up with Solar Edge application so I can track our solar energy production. She was very knowledgeable and explained everything in detail and with clarity. I found her very helpful.
Hello Rana, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed March 3, 2025
At the time of service I was not home, Ronald called me to see if I had any questions before repairs were made. After Ronald completed the repairs he tested the entire system, then called me again to discuss all repairs.
Hello David, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed March 1, 2025
Where to start: From start to finish, our experience with Freedom Forever was by far the worst experience we have ever had with any company, it's not even close. Customer Support, virtually non-existent. Failure to follow-up on safety-related issues, I had to email the CEO personally after repeated attempts to get it corrected.
Failure to follow up with the Utilities requests for corrections, took weeks and was only done after I repeatedly badgered Freedom Forever. Excuses because things weren't done, you name it, they had them. All of this I can back up with emails that I saved. If you want to test how much frustration you can take, by all means, go with Freedom Forever, otherwise do yourself a favor and choose someone else, anyone, but Freedom Forever. Full transparency: I warned them that I would use any means that I can legally use to disparage them and warn other potential customers not to use them. This is the start.
Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,
Freedom Forever
Reviewed Feb. 27, 2025
My representative was friendly and efficient. Though my problem is not resolved, yet, she went above and beyond educating me in other areas of being a solar customer. Definitely great customer service.
Hello Elise, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 27, 2025
Marshay was very kind, professional, and helpful. She seemed confident and competent in her abilities, which I appreciated very much. Marshay is one of the people anyone would prefer to speak to, especially in a customer service situation where a conflict needs to be resolved.
Hello Stew, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 27, 2025
Freedom Forever was my contact for getting my Sunrun solar system installed. I really liked everyone I worked with. I especially liked their online project monitoring software where I could see where we were at with our project. I didn't have to be home except for the roof and attic inspection but I was home for all the appointments. Just a great team of people from beginning to end.
Hello Coleen, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 26, 2025
Adriana at Freedom Forever is a pro. She has terrific customer service, and is empathetic, encouraging, thorough, and organized. We worked through several opportunities to finalize my solar install in all the ways still outstanding: critter, guard, install, solar panel, noise, check, and a credit I’m still due.
Hello Ryan, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 26, 2025
We shall see how the document signing issues get resolved. Waiting on them to get a document generated. Was not happy about auto generated emails when working with support on issue. Support rep was very nice and seem to understand the issue.
Hello Jay, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 25, 2025
Our relationship with FF has been great from the beginning. Now the house is being sold; I called for instructions on transferring ownership, and Cindi couldn't have been more helpful. Everything is working perfectly.
Hello Pamela, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 25, 2025
My wife and I are thinking to add more solar and Cindi was very helpful and knowledgeable on the process and got us set up with the team to take care of us. Very appreciative that she was great at communicating and asked questions to see what we need.
Hello Matt, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 24, 2025
The technical support I received today was great! He answered all my questions and assisted in resolving an issue. He was friendly and patient and took all the time needed to help me out. Appreciate your time!
Hello Krista, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 24, 2025
Great help, resolved my issue. While on hold, she will check up with me every minute just to ensure she is still working it. She will stay online to ensure my problem is resolved. Great personality and attitude.
Hello Lan, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 24, 2025
Truthfully I'm not satisfied with or even about the service given. My system has not been producing since the 21st or 23rd of January. I knew and could see it wasn't producing from the app. I was told it may take 10 to 14 business days. But this morning I finally get a call. Someone will be here the 26th to check out the system. So sorry for the delay. Really, it hasn't been working for a month and I hear sorry for the delay. I paid for this system, completely. I paid in full to have this service 24 hours s day, every week, every month of the year!!
We apologize for the delay in responding. Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,
Freedom Forever
Reviewed Feb. 21, 2025
Cindi was wonderful. I would give her a higher score if I could. She was kind, went above and beyond to help me and extremely knowledgeable about the product they sell. I appreciate her kindness and caring. Cindi is an example of what customer service use to be and now it can be volatile. Thank you Cindi for being such a wonderful human 😊
Hello Lavonna, we’re thrilled to receive your positive feedback! It’s wonderful to hear that our customer support specialist provided you with a stellar experience and successfully assisted you. At Freedom Forever, we strive to deliver the best service in every interaction, and we’re glad we achieved that today. If you need any further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations. Thank you for choosing Freedom Forever!
Reviewed Feb. 21, 2025
Cindi was very helpful in coordinating a follow up appointment! I called because I've been hearing pigeons on the roof after my solar install and she submitted a ticket for the company to come out to take a look.
Hello Ashley, we’re thrilled to receive your positive feedback! It’s wonderful to hear that our customer support specialist provided you with a stellar experience and successfully assisted you. At Freedom Forever, we strive to deliver the best service in every interaction, and we’re glad we achieved that today. If you need any further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations. Thank you for choosing Freedom Forever!
Reviewed Feb. 20, 2025
I would like to thank Cindi at Las Vegas Freedom Forever for the great customers support. I very much appreciate her professionalism and knowledge of the product and in answering all my questions. Easy five stars for her. Much appreciated.
Hello John, we truly appreciate your positive feedback! Knowing our customer support specialist provided you with an excellent experience brings us great joy. At Freedom Forever, we are committed to delivering top-tier service in every interaction, and we’re glad to have met that standard today. If you need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations. Thank you for choosing Freedom Forever!
Reviewed Feb. 19, 2025
I got solar panels about two years ago with Freedom Forever in Illinois. Me and my wife just sold our house about three months ago with the solar panels on it. It was the easiest thing we’ve ever had to deal with. Our house wasn’t even on the market for a full week before we already had several offers. The house went above asking. Jacob ** helped us through the whole process. He helped us get the solar panels. Me and my wife had another child and had to get a bigger house now we are getting solar panels through Illinois Shines under the power purchase agreement with Jacob once again. Fingers crossed, let’s hope we get approved. It’s been an amazing experience. Jacob is an awesome guy.
Hello John, we truly appreciate your positive feedback! At Freedom Forever, we are committed to delivering top-tier service in every interaction, and we’re glad to have met that standard today. If you need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations. Thank you for choosing Freedom Forever!
Reviewed Feb. 14, 2025
Other than the sales rep telling me that the install would take 1-2 month and it actually took 3 months, I am happy. At first I was upset because I wanted my system installed before summer and I felt the rep over sold me. When I look back now, I am very happy. That extra month is not a big deal. It is interesting how we as consumers are. If I chose to write a review right after the install I would of probably put a 3 star, but when I step back and look at it one year later, they absolutely deserve 5 stars! System and battery work great, look great and I am saving money! We had a black out in my neighborhood on Christmas eve, my neighbors were without electricity. But us, we didn't skip a beat! 10 stars If I could!
Hello JC, we truly appreciate your positive feedback! At Freedom Forever, we are committed to delivering top-tier service in every interaction, and we’re glad to have met that standard today. If you need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to exceeding your expectations. Thank you for choosing Freedom Forever!
Reviewed Feb. 10, 2025
I had an amazing experience with this company. I live in Illinois. My sales rep was Jacob **. He helped me through the entire process. I got worried a couple times reading bad reviews but he reassured me it’d be ok and he was right. I was paying close to $300 a month for my electric bill and I haven’t paid more than 195 since I made the switch. I also have a battery so of course I haven’t had any power outages. I am super happy I made the switch. This is a great company to work with.
Hello Noah, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Feb. 5, 2025
I typically consider myself a very accommodating individual and rarely leave negative reviews. However, I feel compelled to address some significant concerns regarding recent interactions with your company. After recently closing a deal that included purchasing a battery for energy efficiency, I accepted the full price and moved forward without complaint. However, I have encountered several issues since then. Despite multiple emails and communications on my part, I have not received the necessary documents that require my signature. Instead of addressing this matter professionally, I have begun receiving threats, which I take very seriously and intend to address legally.
Additionally, I have observed that your company's ratings on this website are considerably low, despite being marketed as having high ratings for your practices and customer handling. This discrepancy is alarming and raises substantial concerns about your operations. I would appreciate immediate attention to this matter to rectify the situation. Also to note I have already started making payments on their system as well. I will attach the email notice as well.
Hello Jay,
We apologize for the delay in responding. Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,Freedom Forever
Reviewed Jan. 27, 2025
My HOA blocked me from putting up solar panels so my project with Freedom Forever was cancelled nearly a year ago. Yet I still cannot get the company to confirm as much with Mosaic, the third party lender. Mosaic has reached out to them multiple times, I've had 3 agonizing calls with their support team, numerous emails to my project specialist have all gone unanswered, even a text to the initial sales rep unanswered too. Mosaic tells me I owe them payments starting in February for a project THAT NEVER TOOK PLACE. I did NOT receive solar panels. I'm getting close to pursuing legal action, the level of unprofessionalism at this company is starting to make me suspect actual malicious intent. IT'S BEEN NEARLY A YEAR of me trying to get them to just confirm with Mosaic that the loan is cancelled!
Best Regards,
Freedom Forever
Reviewed Jan. 26, 2025
Freedom Forever Solar sales representative tricked us in to opening the loan via loan company Mosaic even that I clearly stated in three way call that we are not interested in taking the loan for project at least yet. They responded that this is just pre-approval but not actual loan. After sleeping on whole deal we decided that we won't pursue idea of solar system installation and we called the sales rep the very next day. Sales rep was rude, very emotional and pushy. I told him clearly that we can listen what he got to say but most likely won't be buying anything (the very moment we invited him in ) so he won't waste his time. I took case for closed deal when I told him that we are not interested. Unfortunately for us it was just the beginning of major headache and serious problems that we did not we will be facing.
Project manager stepped in and constantly bombarded us with emails about submitting this or that. I told her that project has been canceled and she say OK. Few months we find out that project is still on and there is actually opened loan in our credit report that should not exist in first place. I asked the project manager to cancel the whole deal again, she responded that this time the project will be closed for sure and she also said that project has been closed this time. When I asked to what date, she never replied back. Four months later (total about 9 months) we found out that loan is still existing and it is damaging credit. So I called the loan servicing company Mosaic to get some answers and they said that Freedom Forever did not respond to cancellations case created by Mosaic.
I called Freedom forever again and told them what Mosaic said. Freedom forever said that they actually did respond back to Mosaic and they gave me date that they responded. So I called Mosaic again and told them what Freedom forever said. Mosaic rep told me this time different version. They said that Freedom forever did respond the next day but about seven days later they send denial of project cancellation hence Mosaic can not cancel the loan since they already set 55% of funds to Freedom forever.
After literally four hours of constant phone calls I asked both companies same question "am I employed by either one of your company, because I'm the one executing communications here? Clearly neither company have will to solve the issue and transferring problem they created on to customer!!! I ended up worn down and solved nothing! Most interesting thing is that after about nine months nobody is asking for single payment on that loan. Isn't it perhaps case for attorney???
Best Regards,
Freedom Forever
Reviewed Jan. 17, 2025
I had my solar installed 3 months ago and I absolutely love it! The whole process was clean, efficient, and quick. Everyone who I know interacted with was amazing from the sales rep to crew and even their customer support team!
Hello Kameron, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Jan. 15, 2025
Avoid this company at all costs. Been with them for about 2 years now and they have given me stress and anxiety. They completely ignored the issue with the underperforming solar panels. NO HELP on my electric bill, hence it double because I have to pay the loan. Bunch of scammers!!!!
Best Regards,
Freedom Forever
Reviewed Jan. 15, 2025
I strongly advise anyone considering working with Freedom company to do their due diligence and thoroughly research their reputation before signing a contract. My experience has been nothing short of a nightmare, dealing with what seems to be the most incompetent staff and the most careless customer service. For over six months, I have been struggling with a broken inverter, and despite numerous attempts to resolve the issue, I continue to receive the same vague responses and endless delays. The company sent a technician twice, only to discover that they had ordered parts from a company that doesn't even exist. When the part failed to arrive, they provided me with the phone number of the non-existent company and suggested I deal with them directly.
I've been working with Petr ** on this matter, but all I hear are empty promises like, "We are working on it" or "You will receive a call about it this week." Weeks go by with no progress, and yet I am still paying nearly $200 per month for solar panels that aren't working and 100% for electricity. No one calls me back, and no technician has come to fix the issue. Forget about any reimbursement. Every time I call, I'm put on hold for hours and then given yet another number to call with no resolution in sight. I am incredibly frustrated with this lack of accountability and professionalism. Do not make the mistake of signing a contract with this company unless you want to deal with ongoing delays, poor communication, and a complete disregard for customer satisfaction.
Best Regards,
Freedom Forever
Reviewed Jan. 11, 2025
I purchased a solar solution for my home and the battery was installed dead (not working), the inverters were not working. After 5 months of complaining that the design was not meeting the design specs and them telling me I had to wait 1 year for them to decide on my claim. Working with tech support revealed the inverter was not working. They took another 3 months to get it replaced/fix.
They finally replaced the battery after many site visits and not being able diagnose the problem to finally replace it. All of this is happening and I am asking for a schematic diagram to show which outlets/circuits are on backup so we can know what to expect if power goes out. They don't provide this. Power goes out and fridge don't work, outlets don't work but I am suppose to have a backup of something and better yet I should have backup of what I say is important to be on backup. They don't care because they already have their money. I was not to pay for my loan until the work is complete. As far as I can tell the work is not complete because I am not getting what I paid for (backup of critical appliances).
Best Regards,
Freedom Forever
Reviewed Jan. 8, 2025
Avoid Freedom Forever – Terrible Customer Service and Warranty Practices. I cannot express how frustrated I am with Freedom Forever. After purchasing my home, I found out that the solar system installed by the previous homeowner came with a warranty. However, when I contacted Freedom Forever to transfer the warranty into my name, I was met with stonewalling and runaround. Their customer service is absolutely horrendous. After multiple phone calls and emails, I was told the warranty couldn’t be transferred because of some arbitrary, convoluted rule they claimed was in place. No matter how many times I explained that the system was in my name now, and that I had every right to the warranty, they just kept giving me the same canned responses with no real solutions.
It’s clear that once they’ve installed your system, they couldn’t care less about customer satisfaction or standing behind their product. Their warranty transfer process is a joke, and the fact that they’re making it nearly impossible to take advantage of a warranty that should rightfully be mine is infuriating. Do yourself a favor and stay far, far away from this company. I would never recommend them to anyone. Zero stars, but had to give one to post this.
Best Regards,
Freedom Forever
Reviewed Dec. 24, 2024
I entered into a contract with FF for solar. At that time, I sent in a $1000 deposit. I planned to pay cash for the project. Calendar was set up, but after the inspection, my FF representative called to say the contract would not work. I was surprised and disappointed, but after discussion, I agreed. She cancelled the project, and I asked for my deposit returned. I was refused because it was after three days. I have protested several times, but they are keeping it, even though the cancellation was not at my initiation. I am so angry at this development.
Hello Naomi, thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our priority. We understand your frustration with the cancellation process and sincerely apologize for any inconvenience. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists. We are committed to ensuring your satisfaction and resolving this matter promptly. Thank you for choosing Freedom Forever!
Reviewed Dec. 23, 2024
This company made grand promises and once your signature is on the contract they could care less. They didn't project approved because they forgot to pay the city when there were changes to the plan. They drastically undersized the inverter for my system. My system has 2 tesla powerwalls that don't stop brown outs, my inverter completely failed on June 26th, 2024. Tesla told them it was either a wiring issue or overloads. They came to the conclusion after an on site check that is was the inverter and now want me to pay $600 for the proper inverter.
Best Regards,
Freedom Forever
Reviewed Dec. 19, 2024
I don't believe this is company has any ethics. They have charged me for 8.2 KV and installed 6KV inverter. Now they are not agreeing to replace the inverter. Though panels are producing 8.2 KV energy, inverter is not supporting. Customer support personnel says they only guarantee 85% and they charge 100% money.
Hello Channa, thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our priority. We understand your frustration with production and sincerely apologize for any inconvenience. To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists. We are committed to ensuring your satisfaction and resolving this matter promptly. Thank you for choosing Freedom Forever!
Reviewed Dec. 6, 2024
I started the process of getting solar in April of this year. We didn't end up getting permits until October and installed on October 16th. Well after install we went out to look at the work and found that there were screws all the way down our awning. We raised attention to this immediately. We were then ignored for weeks until I brought it up when they came back out because they didn't finish wiring it to our main panel and were supposed to put in a new sub panel (this was due to their own design issue they were going to try and charge us for and we had to fight). Well someone randomly showed up and was able to wire it to our main panel as originally planned. None of this was communicated to us nor to one another within the company because during the next week 2 other people showed up to "work" on the sub panel but didn't bring the required equipment.
Well they showed up to connect it to our meter to tell us they STILL didn't finish the install and they couldn't connect it until their part was done. That was on November 15th. Since then we have had the city come out for inspection twice and we have failed inspection because they installed the backup battery under a very small window under the bathroom and the company keeps saying that it is fine because it's a none escapable window but the county is not having it and now wants them to move the battery. With this all being said the whole system has now been installed incorrectly and I am worried about them moving the battery because they cut into my drywall in the house and have not fixed that, they have not fixed the first issue of the panels being in the wrong spot and now they want to move the battery and probably will not fix all those holes causing so much damage to my house.
Every-time I reach out to someone I just get told, "We are working on it", and there is nothing more that they can do for me. My sales rep has ghosted me pretty much since installation has happened. My project manager just says the same thing being he will reach out the his branch manager and they are working on it. Or I get told that there are no notes about this in my file so I'm wondering if they really are working on anything? This company is nothing but incompetent, save yourself a headache and look anywhere else!
Best Regards,
Freedom Forever
Reviewed Nov. 19, 2024
We had a pretty bad experience with the people who came to do the install. When they went into the attic, they left tons of black marks and fingerprints all over the laundry room, specially the wall and the attic door hatch. They also scraped the walls and door with their ladder (all at the same height and in the laundry room they used for attic access). We’ve only been living in our new build home for 4 months and it’s already damaged. Not even sure we can trust the solar installation on our roof when they were so careless inside of our home, and failed to mention the damages before they left. Haven’t heard back in three weeks when we reported the incident. (We have more pictures and videos of damages.)
Best Regards,
Freedom Forever
Reviewed Nov. 16, 2024
They charge you for services and then don’t install them, but they charge you for them and will not refund you. They are a very dishonest company. Do not use them. Their management team is a bunch of thieves. They would not honor their own quotes.
Best Regards,
Freedom Forever
Reviewed Nov. 11, 2024
System install not completed but they attempted to get installation funds from escrow. Some of the pictures they submitted to the escrow company as 'proof' of install were not equipment on my house (they were of someone else's install). The panels not wired correctly (according to their electrician, who disconnected them from the battery to prevent damage. The definition of 'install complete' is that all components have been installed and the system is ready for start up.
It can't be started up because the panels are not connected to the battery. Also, their plans are incorrect; if city inspectors inspect per the plans submitted, we will fail. They don't communicate. I have submitted a complaint to the BBB after giving them a chance to respond / address the issues, and they ignored me multiple attempts. It appears if you fund via escrow, they do whatever they can to get the first installation escrow payment (80%) and then they move on to the next customer.
Best Regards,
Freedom Forever
Reviewed Oct. 2, 2024
Misleading Sales Practices and Poor Follow-Up Service. I deeply regret choosing Freedom Forever for my solar installation. When their sales representative initially visited us, we made it very clear that we planned to add a pool and an outdoor kitchen, both of which would significantly increase our energy needs. The representative assured us that the 14-panel system they recommended would be more than enough to cover our future energy use. Now, we’re facing massive electricity bills because the system they installed is severely undersized.
Despite communicating our future energy plans, Freedom Forever is now claiming that since those details weren’t included in the contract, they aren’t responsible for providing a system that meets our actual needs. The sales rep who made these promises is no longer with the company, and they’re hiding behind the contract instead of addressing the real issue. I’ve tried to resolve this matter amicably, but they are unwilling to cover the cost of additional panels or offer compensation for the inadequate system. I am extremely disappointed in the way this situation has been handled, and I wouldn’t recommend Freedom Forever to anyone. If you do choose them, make sure you get every promise in writing because their customer service does not follow through. Avoid this company if you’re looking for a reliable solar provider. They’ll sell you an underperforming system and leave you stuck with huge bills!
Hello Scott, thank you for sharing your feedback! At Freedom Forever, we value your experience and take your concerns seriously. After review, we see that one of our Online Support Specialists has contacted you, and we hope your concerns have been addressed. If you have additional questions, please email us at onlinesupport@freedomforever.com with your name, phone number, and account address for efficient assistance.
Best regards,Freedom Forever
Reviewed Sept. 26, 2024
My solar has not been producing for over a month now. The power converter needs to be replaced. The first time I called they said wait two weeks for a tech to reach out, then 3 weeks from the first time I called, then they asked that I wait a few more days, to finally “We don’t know when the service department will reach out.” According to the reps the service department is back logged and they don’t have any idea how back logged they are. The service department is not customer facing, so trying to get answers is nonexistent!! Stay away from this company!!!
Hello Nathan N Lisa,
We apologize for the delay in responding. Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,Freedom Forever
Reviewed Sept. 26, 2024
Had solar installed by Meraki Solar who has sold to Freedom Forever. I have now found out. Sept 5 I report my solar isn’t working since July 23 2024. Reached out to the loan company as they still want their monthly payment. They have attempted to reach someone on my behalf both to meraki solar and freedom forever with no resolution to repair appointment nothing nada. Anyone have a repair contact at freedom forever?
Hello Connie,
We apologize for the delay in responding and truly value your feedback. To clarify, Freedom Forever has not acquired Meraki Solar. Meraki selected us as a service provider, but that partnership has ended. As such, we are no longer servicing their accounts.
For assistance, please reach out to Meraki directly. We apologize for any confusion caused by this expired partnership.
Best regards,Freedom Forever
Reviewed Sept. 9, 2024
The worst company! They have terrible turnaround time, terrible management and terrible communication! I have been waiting since march 2024 to get solar panels reinstalled and until now September 2024 no response!
Hello Divine,
We apologize for the delay in responding. Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to resolving them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,Freedom Forever
Reviewed July 30, 2024
Extremely mad/disappointed!!! Garage roof fell in on my brand new car after 7/21 storm. I called Monikah, to report damage. Steven came and took photos. On 7/29 I called to find out status. I was told by Kyle (C.S. Supervisor), my claim was closed out on the 25th!!!! Result.... not their fault, due to existing leak!!!! WHAT???? SO.... why then, would the solar company, who shall not be named, install solar!!!! Nobody even called me!!!! They re-opened my claim and it will take another 30 days to go though their claim committee!!!! Then what? After 30 days with my roof falling in, are they going to say claim no fault again!!!! I AM BEYOND MAD. Do I have to go through my insurance???? That would be my 2nd claim in 5yrs !!!! Then my insurance premium goes up!!!! I HOPE AND PRAY THAT THEY WILL DO THE RIGHT THING!!!! AND I WILL BE ABLE TO UPDATE THIS REVIEW WITH A POSITIVE OUTCOME.
Hello Judy,
We apologize for the delay in responding. Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to addressing them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,Freedom Forever
Reviewed July 24, 2024
July 2023, I filed a complaint with BBB (number **) to report Freedom Forever for the solar panel system they installed in my property, Magnolia - Texas, using Mosaic as a lender for the project, a 30-year loan with initial monthly payments of 133 dollars. The sales speech was with solar panels, you will end up paying less than the monthly charges in electricity, you will get a 10,000.00 dollars tax return as a stimulus that you will use to pay part of your loan principal to keep your monthly payments, and your house will increase your value with the solar panels. Last year, I complained to the BBB about the monthly energy cost on my property; the loan and carrier electricity charges were higher than regular energy charges.
What happened next was the case was transferred to BBB California; Forever Freedom called me, I do not know how many times, at very inconvenient times since they are in California, and they asked me for all my electricity bills to evaluate if the estimations of my project were correct. After spending hours on the phone and sending all the documentation, they concluded they would call me back in July this year to re-evaluate the project. I am here waiting for them.
What happened during this year? I not only did I spend a lot of time chasing energy vendors that provide me with the best buy-back electricity plan, my home insurance has increased by 100% from U$D 2100 to 4200 because insurance companies do not want to insure homes with solar panels, as a matter of fact my property was rejected from the 75% of the insurance companies in the market, the reason: they do not insure homes with solar panels, my house has not increased the value in the market, and nobody wants to buy a house with solar panels, because they cannot afford the extra credit, now that I want to sell the house I have to pay the loan and assume those $37,000.00 as a loss. Regarding the Taxes, ha! I got about 700 dollars return for the solar panels project not the 10.000 dollar as a stimulus, which means this year, the monthly payment of my loan went from 133 dollars to 180 dollars.
I do not want more Freedom Forever calls; I want them to pay my loan and end this relationship. Making the numbers, this project is ridiculously costly for me, and this is why: my time chasing energy vendors with the best buy-back plans, the increase of my home insurance this year and the years to come, the value of my house did not increase, the difficulties and time of selling the house, they can pay the loan and still will not recognize the collateral damage in dollars. The minimum I expect is for Freedom Forever to pay the loan. I am done with solar and for customers do not do it!
Hello Marjorie,
We apologize for the delay in responding. Your feedback means a lot to us, and we’re committed to making your experience exceptional. We understand the challenges you’ve faced with your solar project and are dedicated to addressing them. Please email OnlineSupport@FreedomForever.com with your Full Name, Project Address, Phone Number, and Email so an Online Support Specialist can reach out promptly. Thank you for your patience and cooperation.
Best Regards,Freedom Forever
Reviewed March 1, 2024
In 2020 we contracted Freedom Forever to install solar panels on our roof. About six months ago or so we noticed that we had water damage on the interior of our ceiling. We called our homeowner's insurance which sent an inspector out. Their report stated that the damage was due to solar installation. I then called Freedom Forever. They sent somebody out the next day to look at the roof. The repair person they sent confirmed that when my solar panels were installed, the installers did not seal the holes where they attach the panels to the roof therefore letting water in whenever it rained. Our panels have been installed since 2020 therefore four years of rain has been seeping in through the roof and is finally manifesting itself in the sheetrock of the ceiling of my living room and office.
The repair person said that Freedom Forever will definitely take care of the repair but it’s a bigger job than they planned on and they would need to come back out to complete the repair. They then came back out a couple weeks before Christmas 2023 and the repair person looked at the ceiling and said this it was a 2 day repair job and they could come back after Christmas to complete the work. I said that would be fine and the third time they came out to repair my ceiling a new repair person showed up and very rudely told me that the damage was not due to the solar panels and the sheetrock did not need to be replaced.
There is $2500 worth of damage on my ceiling and I would like it fixed. Every time I call Freedom Forever they only have a National Customer Service line, they take down the notes and say that I will be contacted by a branch manager within seven days. This never happens. I have called Freedom Forever at least five times over the course of two months. They’ve damaged my home and the local office is avoiding contacting me to resolve this. I am helpless as the only solution they offer me is to call the national line and wait for the local branch to get back to me.
Best Regards,
Freedom Forever
Reviewed Oct. 26, 2023
Called my sales rep. several times for help with no positive outcome. Solar panels were installed and I was told I could monitor the system and see the contract I signed. I have yet to get a copy of it and received no help getting on the portal. They keep telling me I will get a link, have not yet received one that works.
Best Regards,
Freedom Forever
Freedom Forever Company Information
- Company Name:
- Freedom Forever
- Year Founded:
- 2011
- Address:
- 43445 Business Park Drive, Suite 104
- City:
- Temecula
- State/Province:
- CA
- Postal Code:
- 92590
- Country:
- United States
- Website:
- freedomforever.com
