Freedom Forever Reviews

It’s an easy and smooth experience. I learned many new things about Solar System. This is definitely gonna reduce my electric bills. I’m very excited to see my next bill. I suggest everyone to go for Solar and Save Earth.

Outstanding service! Teetee was inspired to assist me with my request for my solar panel concern, and she did not stop until she found the solution. I am pleased with her dedication towards making me feel at ease.

Sketchy sales, pushy tactics, then threats against my property and a lien against my house if I didn't comply with a hourly rate change with ComEd. And even after all this, the system still doesn't work. It was supposed to be finished by now, but because it was set up wrong, I have to pay ComEd high demand hourly rates which are over 3 times what I started with. This entire thing is a disaster. Pick anyone else.

Representative Olimpia offered thorough follow up of my project situation, took ownership and gave me a summary that I was able to understand. Her teamwork, research, communication skills are excellent, and so is her empathy. Please, more reps like her.

I was very pleased by the sense of urgency taken by Ari.. I explained to him what was going on and his team did reach out to me the same day.. Ari was very friendly and was very caring to my needs. You rock! Thank you for your help.

I've written multiple emails after 4 months of solar panels installed, but no operation. They keep sending me some insurance document without explaining what is being covered or if the policy is for me to pay or the company and they don't reply to emails with the specifics. Seems like an umbrella company to collect more money per month.

I called Freedom today and I had several issues. But luckily, Maria came on the phone and was able to clarify everything. She was quite patient and very professional. And she was able to break down the system to the letter t. I recommend this to anyone. And everyone that needs to get solar panels, as long as you have someone in the background that could help you out. This is a place to go

I’ve received no meaningful support from this company. They say they are there when they aren’t, there is always another number to call, and no one resolves any problems, just passes you off. They said they couldn’t inspect our system because the tech wasn’t available. Then no one showed up and said our system was inspected. The installer said our inverters were inop, but no one ever came out to fix them despite our repeated requests. They then said our system is producing power, but I can’t see it in any way. Said it’ll be 7-14 days before they resolve that issue, but my system is in an alarm state and not producing any power. They won’t, however, deal with that until I call them back next week because it hasn’t been broken for at least 10% of a month yet (3 days). Worst company I have ever worked with.

Problem with paperwork for job completion and lien release. They found it and sent me a copy. I was able to forward the information to the company that needed it to complete my loan application. Problem solved.

First year and a half with solar, everything was wonderful. After that, system battery went out, cost went UP. UP, UP!! And service disappeared. Now, Instead of paying just an electric bill or just paying solar with a small electric bill, we now pay electric bill of $200+ and a solar equipment bill of $200 a month. So, reality sucks... solar doesn't work! At least from Freedom Forever it does not work. Oh. And there is no out from this! We're just stuck!

I spoke with AI which couldn't help. I waited 15 minutes to deal with customer support, who needed all the info again, then was transferred to the "production team" which scheduled an automated long distance check of the solar system to try and fix it and said that they would scheduled a technician if it was needed then ended call. I received a text saying that a technician was needed and that I needed to call their scheduling service, instead of just scheduling something. 15 minutes on hold later, and I am told that they need to wait for technicians to be available in my area to schedule something and that they would reach out. I asked when I should check back if I didn't hear something and was told to wait a week, and was given no turnaround time. Use someone else for your install who is actually local and doesn't make empty promises.

This is our first time having solar, and I was a little confused by the three different companies who were involved. I called Freedom and spoke to Linda, and she was fantastic. She explained everything and told me who I need to call depending on what's happening.

Very knowledgeable and professional. We were very pleased with the service received. She educated us regarding our usage and production. She spoke clearly and listened to our concerns while answering every question we have

The support team is very helpful and seeks to address any issues. They researched my project, provided me with the updates and connected me with the right people to keep the project moving. The project is on track toward completion.

Did not complete job in a timely manner so I canceled the project. It was already financed and they did not communicate that to the financier. Now I have a $46,000 loan I have to pay on and they won’t expedite dealing with this problem. Have no solar panels. Nothing.

I called Freedom Forever multiple times, and Lorena was able to help me with my inquiry and was understanding of my situation. It's refreshing to speak with someone who shows empathy. She deserves a merit increase.

I would like to say that Freedom forever did a great job with panel installation, staff were very kind and professional! I just want to mention about the interconnection service, I've waited months for PTO and never got an update about reason of delay. I have to contact both freedom forever and Ameren what's causing the delay and I found out that there's a missing document that needs to be sent to Ameren Renewable. Please make sure that all documents are sent completely to prevent delays for future clients and for us to enjoy benefit of solar. I would like to commend the customer support services esp Linda for being so kind and accommodating to all my concerns.

Reese was extremely professional and tenacious in his quest to provide me the information that I required as a Realtor for my client selling their home that has solar through Freedom Forever. I hung up feeling it was a pleasant experience and I gathered all the information that I needed.

Updated on 10/02/2025: When I call customer service I receive the excellent service. Professional and courteous. Installation was just the same way. It was a nice process. Prompt, reliable, respectful and nice. However, when forwarding my Intercompany Connection Agreement from the utility company I such an extremely difficult time. Constant, multiple emails and texts referring me to a portal that never worked. Each piece of correspondence regarding this document had no telephone number or contact information. It’s taken over 3 weeks and I am not certain it’s resolved.

I had an issue with sending some paperwork [I needed a working link or, an email address] to finish my project. Customer service was very helpful with getting me the information that I needed to do this. She was kind and patient and easy to work with.

Couldn’t ask for better help than I got from Michelle at Freedom Forever’s customer support. She was very friendly, clear about what she was doing and why she asked for the information she did. She was very thorough giving me lots of quality time to find a solution and answers to my questions.

Excellent employees ensure a smooth process and will be there to hold your hand through every bit of the install. A bit more expensive than other solar companies, but the cost is worth it when you consider how other solar companies try to offload your questions to a computer or aren't responsive to questions or concerns you have. From the case managers to the installers, excellent. Can't recommend Freedom Forever enough.

This company is terrible, terrible customer service, very shady dealings. They can barely install their solar properly. Their electrician came to look at a power issue and said I wired it horribly and he cannot even figure out what goes where. They installed it all and I never touched it. Do not waste your time.

I was dreading calling into customer service because of the reviews that I read online about how bad the customer service can be when calling in. Well, I got LeAuja and she was absolutely amazing. She listened to my concerns and got all of them addressed very quickly. I want her to handle all of my calls when I have to call in.

She did an excellent job! Helpful and very courteous! She asked if I had any questions and offered me the telephone number for expedite services. Great job. She greeted me and closing with endearing words.

My friend brought Austin **. After his sweet talk agreed after his recommendation for solar panels installation. He said with a monthly charge of $56 for 25 years. When I was signing the contract I realized he didn't tell me that every year it will go up by 3%. So I calculated and was surprised to learn that I would be paying over $25000 for 10 panels. I opted for my own financing for $12000. It took a long time to install the system. Then the real drama starts. The installer Freedom Forever are scums. When you call them there are always 10 callers ahead of me. It takes at least 30 minutes to get someone and at times they will hang up and not call back again. Bottom line is now you have to call different companies to solve one problem. They all raise hands up.

Luis's help was immediate. They sent a technician a few days later to look at the problem with my solar panel. The service was excellent. I would recommend it to my family and friends. I hope the technician can find the problem and help me with my solar panels.

There has been only two times I had to call Customer Service and the reps have both been outstanding in explaining the answer. I have not had such good customer service in years. I’m old school so things have to be explained a little detailed. I didn’t even have to tell them they were so thorough and I was so pleased. So glad I have them as my backup.

Nothing has been completed as promised by the sales representative. System still not functional even though panels were installed in December 2024. Company can’t tell me when the missing part will even be available much less installed and then it has to be inspected by the County and then the power company. Panel installers left a huge mess. I am beginning to think it will never operate.

Freedom Forever has exceptional customer service. They get five stars from us. We spoke with Linda and she quickly and thoroughly resolved all issues we had. She's truly a five-star customer service connection representative. Two thumbs up freedom forever, you rock it.

Updated on 11/22/2025: This is the third appointment I had to schedule for attention on my 6 solar panels that need attention. The first appointment I was told it was a month wait because of the need of two techs to make the repairs. The tech shows up and only one was send out so he left because of the need of the second tech. I call again to see what happened since my solar panels haven’t been 100% operational for months now. The give me a second appointment two weeks for the first appointment. Same thing happens. They only send out one tech, tech leave again.

I called today to transfer solar after purchasing our home! I got Reese on the phone and he was fantastic!! He has the best attitude and helped me accomplish everything I needed done, thanks so much!! 10/10!!

I thought I'd be saving money using solar and even send enough back to reduce my power bill to close to nothing. Nahhhh I'm paying more now than before when you include the system cost. And now to know I'm getting less than 85% of what was projected.... I wish I would've never installed this system. 😪

I experienced very friendly and helpful customer service. Dionta answered all of my questions and put in my request in a very timely and professional manner. I highly recommend this company for solar.

I’ve been with Freedom Forever for 3 years without any issues. Solar has been working well. It recently quit working so I’m using only grid power. I called Freedom Forever support and the gentleman was both helpful and experienced. My issue is now in their queue and I’m waiting for a fix.

Had issues from start to finish. Very frustrating. Didn’t have any issues with prior system. Ever since adding new system and service, things seem to have gone from bad to worse and back. Will not ever recommend

Quick investigation, good information, dealt professionally with my frustration, set expectations for next steps. Can't really say for sure how the whole process will shake out, but positive feelings so far.

My customer service experience with Reese was great. He did everything he could to take care of my problem. He kept checking in on my while I was on hold also while still getting my problem solved. He was very informative, he eased my anxiety.

What a great experience! I was provided with exceptional customer service, and I need to mention how personable, great listener and attention to detail throughout the entire phone conversation. The representative was genuinely interested in meeting my needs very sympathetic, and enjoyable to talk to.

Linda is very good; polite and understands my frustration dealing with Mosaic. She has been trying very hard to resolve this but not having much luck. Hopefully after several months she will get this resolved.

Farrah was very good!! I'm just tired of having to call over and over again. Most times I have to wait one hour just to speak with a rep and then get transferred 3 times most calls. I haven't had working solar since July. I would love to get this resolved this month. My electric bill is 4 times higher than what I normally pay. I hope my bill reimbursement request goes through. I hope I don't have to call again. Fingers crossed. 🤞

Mary was most helpful, contacting someone internally with my Solar edge App question. Unfortunately my App problem cannot be solved by Freedom Forever. Mary did everything possible to help my out, and her efforts were greatly appreciated.

Very helpful, glad I got this representative on the phone. I need to move the meter for the solar panels and so had to put in a request. My request order has been put in successfully and with any luck I'll hear back by September 9th.

I am a little disappointed on our first year of going solar with Freedom Forever. Sales representatives assure my husband and I going Solar would be the best option in regards to save money. That has not been the case, we now pay more than before. Edison bills have no stop and bill goes up each time more, not to mention the mandatory payment towards the Freedom for the solar panels. We are stuck in a contract and to be honest our system is way too small to produce our whole home successfully. A representative gave us a lower rate to close the sale.

Very polite & helpful on looking into rebate on taxes. He's helped me with sending a picture to explain my issue. Was very thorough in asking questions and directing me to the website for more information.

Maria was wonderful and addressed and fixed all of issues and concerns. She had patience and was very knowledgeable. She was very considerate and kind and I would give her a raise. She contacted the project manager while I was still on the phone to make sure that everything was addressed and resolved, thank you Maria.

We have had Freedom for 2 years now. Every May the system goes down for two months and electric bills are 300 dollars. Been trying to contact someone and we stay on hold with this stupid AI for two hours at a time and just hang up. At this point I think a lawyer needs to get involved. We were supposed to get the big panels when gave us the small ones. Price for panels keeps going up every year. Tech comes out to fix panels. I talked to the guy. He didn't know. I was the homeowner and told me he told the company he came out to fix them but didn't and admitted he lied about fixing them. As I write this I have been on hold for two hours now. This is absolutely insane. They don't care about people. They care about money.

Set of installation appointment a few weeks in advance with a 7a-10am arrival time. Had not received any communication on that day so at 2pm, I called and they indicated it was now 3p-5p. The install team showed up at 4:15p and were able to install some panels before letting me know they did not have our solar controller so they would be back in the morning. Once again, There was no word from installation team in the morning so I reached out again and the install team said they were still waiting in the controller but they would have it the next afternoon (3rd day from my appointment) however we had plans that afternoon so we scheduled it the morning of the following day. I then received a call minutes later that they could complete the job tomorrow morning instead of the following day, which they did to our satisfaction.

Linda did a great job walking me through the sign up process for my monitoring app. At one point I even managed to disconnect us and she got right back to me. It was a pleasure dealing with a real person!

Dionta, was very thorough and helpful with my questions and helped resolve my concerns! He took the time to look up our production and submit the requests that we had. He was patient, calm, and very good at listening.

I am very pleased with the service that I am now getting! I had a terrible experience with Muraki and I thought that I would again receive false promises, failures to return calls, and long hold times. I am please to announce that I was wrong. I received dates and time frames and they arrived on time and completed the task. They answered all of my questions in layman terms! Thank you for a stress free experience.

Everyone is so helpful. We've got all my problems laid out for a solution. My city isn't being helpful, but Freedom Forever is doing all they can to move the process along. Highly recommend working with them.

We had two different calls placed. First one was not such a great call. Second, one with Jamie was terrific. She was quite helpful. She was courteous. She was able to do and help us with what we asked and ask if there was anything else that we could be helped with. Jamie was terrific.

Freedom Forever came to do an installation inspection and estimate. I never agreed that I would use their service. However I went through their qualifying procedures where Freedom had me fill out a loan application where I was approved. I did not contract an install. No services or products were ever delivered and no services provided as I cancelled any further action with this company. Within 3 months a loan from Mosaic appeared on my credit report for an absurd amount that I do not have. I've been trying for a year for this fictitious loan to be removed. Mosaic filed bankruptcy and stated the loan was paid to freedom and until they confirm cancellation and the funds have been returned that I owe this loan. Freedom said they have cancelled this loan. However clearly they have not.

Thank you for a wonderful customer support experience. Operators are respectful and experienced in the subject matter. Hoping for the positive completion of the project soon. Thank you and more power to you.

We have had a very positive experience Reese. After holding for an agent for more than 90 minutes when Reese did answer he was knowledgeable and patient as he explained and he assisted us with registration for the SolarEdge App.

Jamie was attentive to my needs. Promised actions would be taken to resolve my issues. She has followed up with a communication since I started my complaint. I am waiting for the final resolution to solidify Jamie’s word with actions/results.

Called customer service needing to get panels removed for roof replacement. They were very quick about getting the process going. Everything was taken care of and ready to go in very little time. I would highly recommend.

Olympia guided me through. Very thorough and was very professional. I was able to access my SolarEdge account. Everything was easy and quick, she always ready to assist with any of my requests. It was an excellent experience.

My system it's down for 3 days, I tell them I need a technician to come change the switch from inverter, they tell me will monitor and in 14 days will take a decision to send someone. My biggest regret to ever choose them and install solar. Bill didn't decrease but increase because Electric provider rips us off because we have solar and they put extra charges.

From the start, I was impressed with the low-key sales presentation, with neither pressure nor hard sell. All my questions were answered patiently and thoroughly so that I was able to make an informed decision. I was kept informed throughout the process, by text or email, and given accurate ranges of time for performance of the work. Once installation day came, I was amazed at how quickly the installation was completed (less than 3 hours). City inspection went smoothly, and am now just waiting for the utility company's PTO. I cannot recommend Freedom Forever highly enough. They are a well-run business with integrity: they keep their word.

When I finally got a person after multiple calls and very long hold times, call was ok. Follow up was not. Told I would get an email. I didn't. Told I would get a follow up phone call this morning. I didn't.

So far, so good. They took over servicing from Meraki who was horrible and a scam. The person who helped (Reese) was nice and did his job well. He stayed with me on the phone and handled the situation professionally.

The new AI bot is terrible and does not know where to transfer 😑 and hangs up on you. Also, was sent to a voicemail with no return call in days. When you can get through Customer service is great. Representative was helpful in updating me on my system.

Allely was the best! She was very pleasant and friendly throughout the whole process. She answered all my questions and more. I thought she had a lot of patience with me, and couldn't ask for better service.

I've had my system for over 4 years. The system has been ok until the last 4 days. The System stopped producing for about 4 hours/day especially the last 2 days. I called support and the hold times are about 45 minutes, which if you have the time to spare, sure... If not do count on a quick call. The rep that I spoke to made excuses as to why my system wouldn't be generating power even when I explained that the system light was blinking and had the monitoring company said there was an issue. I was told that it would have to be 3 days of nonproducing for them to even check and I would have to call back again tomorrow before they would check on my system. All the while, I'm losing power generation and money. The Support and customer service is just poor.

Dionta ** provided outstanding customer service. He was professional, knowledgeable, and consistently went above and beyond to ensure a smooth and positive experience. His communication was clear, timely, and honest throughout. I truly appreciated his support and highly recommend him for anyone looking for excellent service.

Let me start that I wish I hadn't had to contact Freedom Forever because it meant I had a problem with my PV system. That said, Freedom Forever's customer service on this, and my 2 other interactions over the years was excellent. Allely, the representative who helped me today, listened, understood that I had exhausted the self-help guidance to try and remedy the issue, and didn't waste any time asking me to retry those steps again. She valued my time, clearly communicated what I should expect from Freedom Forever to remedy my PV system issue going forward, and helped me get from problem on the path to solution.

Support over the phone was excellent. The individual was patient and knowledgeable. She was outstanding in providing support with a plan going forward to resolve problem. The only issue was the wait time between being placed on hold till next representative was available. My wait time had to be around 50 minutes. That is unacceptable.

My issue was resolved and they where really understanding and acknowledge problem. Explained what was the reason of the problem and quickly solve it. Also made sure that everything was up and running.

Jaime was very helpful and answered the phone very quickly. I didn't like the outcome but that is not Jaime's fault. Jaime was quick at checking the contract and getting a quote started to remove and reinstall my solar panels due to roof repairs needed. I'm not a fan of Freedom Forever due to previous issues.

I'm about to change internet service providers and to ensure a smooth transition, I called to arrange for technical support. I was astonished and pleased to find a brilliant technician who let me know how I could manage that change without a visit to my house by Freedom staff! Tremendous! Thanks!

Olimpia was very helpful in answering questions; however I wish Freedom would keep us better informed about what is happening with equipment issues so we don’t have to keep calling. We didn’t know a part was needed to fix our solar that has not been working for over a month and a half. An email detailing what the problem was would have been nice.

The customer service rep, Tee Tee, was very helpful. But my experience with Freedom Forever as a whole has been unrewarding. My inverter has been out for some time and no one had reached out with any information regarding repairs or replacement of my inverter. I have been waiting since before March for assistance.

Nailah was the best. She was so so so kind. She was professional listed with empathy and solved my issue and got an apt scheduled. She is the best!!! Please have more staff like her! Also your AI system is really really bad. Please replace with a human asap. I kept getting the same message and it would hang up on me. During an emergency situation like mine an AI system can make you look very bad and almost like you don’t care about your customers. Nothing can beat talking to a real human who can actually solve problems.

The Freedom Forever crew and support staff did an outstanding job helping us get our residential solar system installed and ready to go. We are now at the stage of receiving permission to operate from our utility company.

The customer service representative was very helpful and friendly. She took care of my situation and also gave me the updates on my solar system. They rated her overall five stars! Thank you so much and looking forward to doing more busy with Freedom Forever!

I met my sales representative in a Lowe’s store, and he was very helpful and informative. While I did not go to the store specifically for solar panels, I was already in the market for them since my existing system was not producing enough electricity for our now all-electric home. Based on our discussion, I moved forward with installation, which was completed in April. It has now been four months, and the system is still not producing any power. Unfortunately, my experience with Freedom’s customer service has been disappointing. Communication has been poor, and each time I attempt to get a status update, I am left on hold for at least an hour. It feels as though progress is being unnecessarily delayed.

I was getting runaround from a lot of people, but this person went out of the way supported me walk me through with the process. He did a wonderful job. I think he’s phenomenal. My first concern was regarding turning on the system. My second concern was about something salesperson promised, and it was not delivered and third concern was online support. He was able to answer and resolve two of my concerns. The third one was directed to the salesperson.

We called into Customer Service today. The first call we had to wait for the AI to figure out what the heck we were saying for several minutes and then after being transferred and waiting for I don’t know more than 30 or so minutes the line dropped so the second time we called we gave the customer service agent who happen to be Maria a heads up to please take down our number because we are afraid we would be dropped. Well she was excellent –Maria provided excellent customer service- friendly & professional. Made the customer interaction very pleasant - I will admit that Prayer interactions with this company has not been pleasant at all, but today’s experience certainly earns you guys a few gold stars. You need more people like her!

Customer service has been nothing short of excellent and professional. Najee from customer support was very friendly and transparent throughout our call. These kinds of interactions make me proud to have this company as my solar provider

My representative was on top of my issue and took care of it immediately. I was having issues with uploading solar documentation and Najee helped tremendously with getting the paperwork uploaded and submitted.

My experience with customer service was phenomenal. The representative was very helpful, very patient, answered every question I had. I highly recommend these people. I will continue to use them in the future.

I had no idea there was an app to monitor 😕 my error. Luis was friendly. Efficient and very helpful in helping me set up the app so I can monitor. He Transferred me to trouble shooting where they assisted me. Also very friendly!!

Today I had great customer service. The rep listened to all my concerns and helped me understand the process. This company does have good customer service reps. Once my project is corrected and up to par, I would love to recommend the company to family and friends.

Your customer service team is very nice and very professional especially the lady I talked to recently over the phone. She was kind and very attentive to my needs and questions. They were quick to call me and tell me about my install and that they had an open slot recently. I am very happy so far.

Shontilya was very helpful. She understood what I needed and took care of everything. Thank you for all the help. I had to talk to several people before I finally got sent to the right person. Again thanks

Ally was very courteous and professional. She promptly understood my issue and engaged the support team necessary. We have been with Freedom Forever for four years now and the customer service has been great.

I called customer support regarding not being able to access MySolarEdge site. After a few minutes hold, I got Naaji (sp?) on the line. His tone, expertise, and patience was exceptional. Problem was resolved and he even help with an additional situation. Two thumbs way up!!!

Nailah has been absolutely fantastic to deal with. I've been frustrated by a general lack of communication in dealing with an issue that has been present since initial turn-on of the system in early June. Nailah took ownership of the issue, heard my frustrations, and replied with warmth, understanding, and honesty. If they aren't currently teaching all of your customer care representatives how to manage a client issue, that needs to change. Honestly, it is a Master Class in how to deal with concerns that I'm going to implement into my own life.

I had an issue with my Freedom Forever account, and Luis went above and beyond to help me resolve it. He was incredibly helpful, patient, and genuinely invested in getting to the bottom of the problem. I really appreciated his dedication and professionalism — it made a frustrating situation much easier to deal with. Thank you, Luis!

Hold time was quite long. Really there are too many companies involved in the solar panel process and this entire project was a mistake. I was given different information and am basically not producing enough, cannot negotiate more panels for 13 months so it can be "evaluated".

Allely did great assisting me with my call, she had Great customer service, very polite, friendly, and listened to my needs. Thank you so much for answering all my questions and solving my issues today.

I purchased my system in August 2021 and I was very impressed by the system and the company. They were always very helpful and accurate. I highly recommend this company to all my friends, family, and everyone.

Nailah was extremely helpful and provided great customer service. She was able to resolve the issue I was having quickly and efficiently when other representatives were unable to. I appreciate all the help!

I was pleased to have my call be answered in a timely matter under 30 minutes. In addition, everything was clear and specific details like time frame and other questions were answered. I was very happy with the customer service.

I was having issues with my service and the representative was helpful in starting the process for a resolution. They were kind and attentive, and did their best to make sure my concerns were relayed to the service team.

Farrah was fantastic with digging into my issue, even dealing with me calling her Sarah (I sadly misheard her) and still working through what I needed. She heard me out on what was going on, checked on the system, and got me appropriately escalated to the appropriate team. The call was kept short with how efficient she was. She was also very polite and patient.

The representative was kind and friendly. Very helpful to my inquiries and assured me that someone will reach out to me in five business days to make sure that my solar system is up and running successfully.

Excellent customer service, resolved my issue very quickly. Nailah was amazing and knew just what to do to help. I would totally recommend Freedom Forever to all my friends and family for the great work they do.

This is one of the biggest legal scams going from the salesman to the financial institutions that give you the loan. They're all in it together. I put them right up there with politicians and drug dealers. Both make promises that are unable to fulfill. Better Business Bureau has a long list of complaints, extra long

Wesley was great about communicating with us about an ongoing production issue. He is great about following up, where others have not. The issue has been going on for 6 months, so the maintenance side has been horrible about following up! Certainly would not purchase from Freedom Forever, but Wesley is a bright spot and deserving of our thanks.

My solar panel is not working. I call company to report outage; on July 8, 2025, they told me that my inverter was bad, and need replaced. I been calling to check the status every week but unable to talk to anyone. I waited over an hour each time. A recorder voice keeps saying there are ten caller ahead of me. After waiting so long the call disconnect. I am beginning to think the company is a fraud. I'm thinking of reporting them to STATE BBB. FOR ANSWERS.

This company is a GRIFT. My 96-year-old mother was promised $1000.00 for referring me and that was spring of 2024 and she has NOT received a penny. I called their customer service office back in Jan 2025 and they said she would have it in 60 to 90 days ...NOTHING... Now the corporation will not return emails and if I call it asks me to press 2 for English but NOTHING happens and it repeats then disconnects. I tried calling CHANCE multiple times to find out what is going on on. He answered 1 time when I called from a different phone back in April "7/24/25 now". He said he was in New England at the time but would take care of it when he returned home to Cent IL in 2 weeks ....NOTHING. I just NOW called again ....No answer voicemail...Do NOT trust this company.

Subject: Ongoing Loan Dispute – Job Cancelled but Still Being Billed

They use third party roofers who made a mess of my roof and never actively cleaned the debris that fell all over the place. They simply don't work or talk to you at all and almost feels like they're trying to force you into making bad decisions. Still charged me for terrible roof work which I've already had to search for a new roofer to fix it now. Unbelievable service, terrible company. They sent an email to try and change the base price that we agreed on by increasing it. I refused to sign it.

Although the prices are lower than others, I would NOT use these folks again. We started in October of 2024 and it is STILL NOT OPERATING AS OF TODAY! Almost 9 months! They say it takes 1/2 that time on their website, but that isn't true for us. NO COMMUNICATION WHAT-SO-EVER! I can't get ANYONE to respond to me. They have required full payment months ago, and our system is fully installed, but they keep saying the final inspection gets cancelled for a variety of reasons...and so we are losing money every day! They are a mess. I asked for the owners information, and the lady told me they don't have one? She gave me an email of someone, but he isn't responding either. I will be taking legal action. STAY AWAY FROM THESE FOLKS, they don't care.

This is the installer for solar. The sales company Solar pros is just as bad. The name says it all. Freedom Forever. If you want to wait forever to get solar and have everything done half ass call them. No communication. Very bad work. My roof still is not right and never will be. Almost a year now and still have no working solar. I regret going solar with Freedom forever.

Excellent service❣️❣️❣️❣️. She listen very carefully to what I had to say and explain everything and made sure I understood what was going to happen and when. Even during the filling out of the review she stayed with me.

Thank you Robert for providing me with the valuable information I needed. So nice to end a call with a better understanding of the situation and possible resolution. Your professionalism is also duly noted.

Updated on 06/04/2025: Freedom Forever’s response here is misleading and disingenuous. It implies that I have not already been in contact with their support team—when in fact, I have been communicating exclusively with Freedom Forever Support for nearly six months, through dozens of calls, emails, and even recorded conversations. Their suggestion that I now reach out via the contact method they posted appears to be an attempt to appear responsive to the Consumer Affairs audience, rather than a genuine effort to resolve my case. I followed the instructions they posted, and—unsurprisingly—no one has contacted me back.

Very professional and she made sure I knew what needed to do to move forward. I recommend this company, they have great customer service. Although we do not have our panels installed, They are still awesome.

I had an excellent experience with the customer service team. From the moment I reached out, they were professional, friendly, and genuinely eager to help. My issue was handled quickly and efficiently, and they kept me informed every step of the way. What impressed me most was their attention to detail and the willingness to go above and beyond to ensure I was satisfied. It’s rare to come across such responsive and courteous service these days, and I really appreciated the support. Highly recommend their service – a great example of how customer care should be!

Adriana was an excellent communicator, providing accurate information and status of the order for the service on this date. Is impossible for everyone be as her, but that could achieve when they treat us as they want to be treated themselves.

All the people I've talked to at Freedom up until this point have been wonderful, courteous and friendly. Communication started on Thursday afternoon. I talked to people on Friday. Someone called me back on Saturday and said I probably would see someone or hear from somebody that Saturday afternoon. Never happened. Now it's Sunday and tomorrow's Monday morning, Memorial Day, and I don't think anyone's going to be here to at least talk to me at least until Tuesday about my problems. I'm not happy.

Service was quick and the representative was patient and knowledgeable of his work. He took care of my every question and fixed my issues. I would highly recommend Freedom Forever for their quality work.

Very happy we chose Freedom, everyone has been great from Sales with Ethan to install, Devon and Jose had incredible knowledge of everything, work very well and kept the entire area clean while working! Thank you to everyone for all the hard work, stay safe!

FINALLY! After MONTHS of frustration, Jamie was finally able to finish a process that took almost a year! Very disappointed in the lack of cohesiveness between the different people involved; especially the local sales people.

I had solar panels installed by Freedom, and shortly after installation, I noticed roof leaks that were never present before. I reported the issue promptly, but instead of taking responsibility, the company has tried to shift the blame. This is extremely disappointing, especially from a company that promotes trust and sustainability. A proper installation should not lead to damage, and customer concerns should be addressed seriously, not deflected. I’m hoping Freedom will do the right thing and take accountability for the damage caused during installation.

Freedom Forever installed a solar system on my home. The installation was good and the system works great so far. When contacting support, there was some confusion on my part of what was actually wrong with an electrical problem I was having. The support rep finally explained it to me after some time. Now I know which direction to go to resolve my issue. My hats off to him!

He was understanding and as helpful as he could be. Answered my question and pointed me in the correct direction to get even better help. Phone number was given and will be calling the other party soon.

I signed a contract and cancelled it when I found many errors and modifications needed. It was after I sent a thousand dollars as deposit. They kept communicating and promising and sent me a different contract which I did not sign because of their unfulfilled promises and time lines that they promised. Now they are refusing to refund my deposit. Of course I will go after them until I get it refunded but beware of all their sweet talk and promises. It all ends with you losing.

First, I want to shout out our sales rep, Ralph, who is awesome. He always keeps us informed and responds quickly. Second, my complaint is with the install. From our first meeting until now it has been over six months. There was an issue with the install resulting in an inspection failure. That was 2 months ago. Still waiting on another inspection, and then FPL needs to change our meter. We still have some time left before the system is usable. The delay is very frustrating. Meanwhile, we are still paying FPL prices.

Vicky was amazing! She was very patient, polite, and took care of my issues. Best CS I’ve had in years! She went out of her way to get me the information I was looking for. She was prompt in returning my phone call. Five stars.

I want to express my gratitude towards Keisha for get exceptional customer service. She's professional, passionate about her job and wants what's best for the customer. From my experience, it is unfortunately rare to find good customer service in today's world.

MORGAN was extremely helpful. After receiving a very concerning, anxiety ridden email I was not too thrilled with the company. I called the customer service line and spoke with Morgan and she was able to explain everything concerning the project and I felt reassured once again. Thank you Morgan.

I enjoyed working with Freedom Forever. They work in a systematic way and all the work is planned. Customer is well informed what is going on with project and nice emails of the progress project is what stage.

Since I have no other solar co. experience I have to go with 3*. CSRs are polite and helpful, but my system has broken down twice due to inverters going bad and I have had to wait well over a month for new parts to come in. They don’t keep them in stock.

Their customer service is always willing to help. Customer service is great. Solar system has worked great for about two years. System failed one time for two months but they fixed it and I was back on track.

My solar installation was completed so quickly! The crew was great and the customer support team has been so helpful in providing information on the next steps. I can’t wait until my solar is and am so happy to be working with Freedom Forever!

Thank you to the customer service rep Jessica who took her time to explain the solar process to me. I was very confused and she took very good care of me and gave me information that I had no idea about. She deserves a promotion!

I am a current client with Freedom Forever Solar. Amber ** (FF project manager) and Logan ** (foreman of the FF installation group) are the two individuals my wife and I were speaking to in regards to the roof damage. We were scheduled to have solar panels reinstalled on my roof on December 2nd, The crew was there on December 2nd,3rd,4th, and 7th. It took them four days to attempt to install solar panels on my roof. Mr. ** came off my roof on the 4th day and told me there was at least 15 feet of damage over my garage caused by the inexperienced workers. He stated that there were 30 holes in the roof over the garage that were caused by the inexperienced workers. He stated that he may lose his job over this because FF would want him to be quiet about this and just finish putting the solar panels on the roof. He stated that the roof would likely leak in the next 6 months and they would be back taking off the solar panels again.

Eric was great. Explain everything nicely after taking his to listen to my concerns. I will encourage everyone to ask for him they have an account with Freedom Forever. I will probably call him back in June to upgrade my system with either a battery or more panels installation.

I used the chat feature to get help finding documents I needed but couldn't find in my portal. I received quick help in the chat from Ryan and got the documents I needed. I will use the chat feature again in the future. Thanks!

The salesperson repeatedly assured me that once I had solar I would be paying just one bill to the solar financing company, instead of a bill to my electric company. He stressed over and again that I would no longer have to worry about the electric company raising prices because that would not affect me anymore. My panels are in and I've started paying my monthly fee for them, yet continue to get a bill from my electric company, in fact that bill hasn't even lowered.

I want to say thank you to the amazing customer service reps. They provided my wife and I with so much information and guidance. My sales rep totally rocked and was great throughout the project. I’m already seeing savings!

Solar system inverter failed again! Spoke with agent. Conducted shut down and restart. Same inverter malfunction issue. Agent told me my inverter malfunction issue will be forwarded to the monitoring team. The monitoring team is expected to reach out to me within 30 days. Imagine 30 days just to call me and verify that the inverter needs to be replaced just like the previous inverter replacement. Then, who knows how long it will take to get this inverter replaced? I had no idea that owning a solar system installed by Freedom Forever was such a stressful and terrible financial decision.

The assistance was very helpful, I had the best experience got very quickly all information I needed was very fast and convenient, with accuracy and professionalism, I recommend the company for all questions with panels you have.

Cindy was very helpful, knowledgeable, and patient. She took care of both my concerns and was friendly and easy to understand. I really appreciated her support and because of my good experience with her, I feel confident that my repair issue will be handled expediently. Thank you Cindy!

Installation was fine. Claiming the Federal Tax Credit was easy. But when it came to the New Mexico State 10% renewable, Freedom Forever has been totally unsupportive. The application to qualify for the credit requires some very specific information and some very specific documentation, which the Freedom Forever "help" line told me they simply do not do. I need an invoice from the contractor that details the cost of equipment, the cost of materials, and the cost of labor. I also need a cost of each solar panel. There is only one phone number that connects to Freedom Forever, and both times I was advised that they do not generate invoices. When I asked if that applied to the New Mexico, they said I should talk to my "Tax Professional" in order to navigate the New Mexico application. The process, such as it was, has been infuriating.

Great Customer Service, very knowledgeable, and very helpful. I called and selected an option to have them call me back (I was ten (10) callers behind). They called me back and answered all of my questions over the phone and went above and beyond.

Very professional and helpful. She walks me through step by step. She makes sure I understand and know how to follow up and monitor my solar panel production and usage. I love the experience and it was worth the wait time.

I Spoke with Morgan to set me up with Solar Edge application so I can track our solar energy production. She was very knowledgeable and explained everything in detail and with clarity. I found her very helpful.

At the time of service I was not home, Ronald called me to see if I had any questions before repairs were made. After Ronald completed the repairs he tested the entire system, then called me again to discuss all repairs.

Where to start: From start to finish, our experience with Freedom Forever was by far the worst experience we have ever had with any company, it's not even close. Customer Support, virtually non-existent. Failure to follow-up on safety-related issues, I had to email the CEO personally after repeated attempts to get it corrected.

My representative was friendly and efficient. Though my problem is not resolved, yet, she went above and beyond educating me in other areas of being a solar customer. Definitely great customer service.

Marshay was very kind, professional, and helpful. She seemed confident and competent in her abilities, which I appreciated very much. Marshay is one of the people anyone would prefer to speak to, especially in a customer service situation where a conflict needs to be resolved.

Freedom Forever was my contact for getting my Sunrun solar system installed. I really liked everyone I worked with. I especially liked their online project monitoring software where I could see where we were at with our project. I didn't have to be home except for the roof and attic inspection but I was home for all the appointments. Just a great team of people from beginning to end.

Adriana at Freedom Forever is a pro. She has terrific customer service, and is empathetic, encouraging, thorough, and organized. We worked through several opportunities to finalize my solar install in all the ways still outstanding: critter, guard, install, solar panel, noise, check, and a credit I’m still due.

We shall see how the document signing issues get resolved. Waiting on them to get a document generated. Was not happy about auto generated emails when working with support on issue. Support rep was very nice and seem to understand the issue.