Freedom Forever Reviews

Freedom Forever installed a solar system at my residence in 2022. I have had multiple problems with my solar system, which has resulted in low or no production. I filed a "Performance Claim", with the assistance of a Freedom Forever employee in June of 2025. As of December 2025, absolutely nothing had been done (Confirmed with Daniel w/Freedom Forever on 12.19.25). Daniel said they were understaffed due to the tax credits/incentives being reduced or eliminated thus, resulting in a loss of employees. Daniel was unable to provide a time frame as to when the "Performance Claim" would be addressed. I have been told Freedom Forever is closing operations throughout the US.

I recently called Freedom Forever to status my Vivint Home Security account. I found the personnel at Freedom Forever to be both friendly and courteous; I also did not have to wait long. Thank you for the very nice support.

After a couple of delays due to getting the Tesla battery in stock the project went incredibly smooth!!! Eli, the crew chief, was an excellent communicator from the word go!!! The team of Kenny, Sean, and the electrician Ryan were all great guys! Ryan took the time to speak with me on multiple occasions and provided me with a knowledge base about the product that was above and beyond all my research! We have done many significant projects to our home and this one was by far the best process and experience!!! Cleaned up after themselves!!! Everything was PERFECT!!!! OUTSTANDING TEAM!!!!

I am solely referring to the one person who really helped me. His name is Prophett, he was the only one who didn't give me the runaround and answered my questions and gave me hope. I have been reaching out to get help for my solar for weeks it hadn't been working since January. I feel like I needed to be reimbursed for the loan payments. I spoke to a woman who told me she was the manager for customer service. I didn't get her name after her call writing down names she told me she was going to open up a claim and never did. She never told me what I was supposed to do next like it proof of payments.

Linda was very helpful and courteous. The process of getting the installation getting done is broken. I send emails with required documents are submitted and not understood by recipient and more delays. Permitting could have contacted me directly and saved time.

I'm giving my call to the Customer Service Dept. a 4-star. The representative Linda was great with responses and knowledge of resetting my system. However, after seeing my NEM bill for the 10th month at $1,600 I called with a concern and found out that there has been an alert on my system since 2022. I was given the information on the monitoring app that I was unaware of. I expect Freedom Forever to monitor my system and provide information and maintenance based on their expertise. Linda walked me through resetting the system and still there was an alert present. I was not aware of the monitoring app, and was told that "If I see an alert and "No Comm" error message for 3 days I should call for support." So, now I have to monitor my system daily? Not acceptable.

I contacted Customer Service to keep my Solar project moving forward after my energy provider requested further information. My customer service representative stayed on the line until she had passed it forward to the appropriate departments and I appreciated her keeping me on the line with her until she had done that portion of her job.

Customer service is always so easy. I've only had to use it a couple of times because the solar panels are high quality and were installed well. I'm getting a new roof so I need the panels removed and reinstalled. There is a process for that so I just have to sign the appropriate documents and then call to schedule the removal when when I have a confirmation on the date of the roof install. Easy.

I had a question regarding a technical issue. The question was answered completely and with courtesy and professionalism. I did not have to wait long for an answer and the service was completely explained.

Trini, said hopeful news and helped me to calmed down, cause I been worried about the installation. Now, all I have to do is wait. So I'll just wait until they give me the final answer. Thank you.👍🏻

Vicki was really great and very helpful, called in and I was a bit frustrated about the project taking too long to finish. She understood the task. She was very patient and helpful. She found the issue created a ticket and addressed all my concerns. I highly recommend dealing with such a great person. Thank you Vicki.

Trinidad provided outstanding customer service today. She also was empathetic to hear our solar company is out of business and our system has problems. I told her about the horrible on-hold music and we had a good laugh over it. Note to FF: Please change that music! Trini was terrific and explained everything clearly.

Vicky was EXTREMELY instrumental in assisting me today with my questions although she could not perform the tasks that are more than 2 months behind and that are out of my hands!! I would entertain follow-up from someone in charge today address ALL of my concerns!! Thank you!!!

In talking with Linda from Freedom Forever customer service, she was very professional and made sure that my concerns were handled while on the phone with me. Excellent Job! My whole experience with Freedom Forever has been excellent, from sales to install to inspection.

Please do not go through Freedom Forever. Prior to this nightmare, our bills ranged from $170 in the summer to almost $500 in the winter. Our sales rep told us our bill for solar panels would be about $172/month and that we would NOT have an electric bill at all, due to the numbers he reviewed from our existing bills. NOTHING COULD BE FARTHER THAN THE TRUTH.

Dragged-out installation. Electrical issues when they were done. Challenging to get service. But that's not the worst of it... No snow or critter guards were mentioned in a snowy forest, and now, less than a year later, I have damage that they won't acknowledge—insult to injury. You would think that corporate greed would have played a part in them trying to upsell me for snow and critter guards, but they're not even that smart, just incompetent.

Going on more than 120 day as promised. Still waiting... The first time a supervisor was super rude and try to hang up on me and cut the conversation... Today the customer service rep was nice and helpful...but once again...no answer to how much longer still in process and I'm still waiting...

Vicky was very knowledgeable and helpful and she helped me understand the disconnect between the FF& Seco. Just hope they get it worked out so my system can be turned on. Thanks Vicky 😊 👍🏾 Have a great day 😀 😊.

You are the worst company I have ever seen. I started this in May and now it's December 8 2025 your crew has failed Inspection 2 times and I am not hooked to the grid yet. I have made 4 payments for nothing. This is not right. Don't know when if ever getting hooked on the grid. I will lose my tax credit if it goes to next year.

We have been waiting since September for our Solar to be working. It has been installed. Duke Energy our Electric company has come and inspected it and so has our cities building department. It is all passed inspection. It looks like they have problems with getting the first years insurance plus what other problems I do not know. Freedom said I would have 6 months of no payment for the service. I have 3 months left and I still have to pay a sky high light bill. If I had known all of this I would not have had it installed.

Mary’s customer service was exceptional. She answered all questions and was friendly and professional. She had knowledge of the questions asked, offered further assistance, and seems like a great asset to the team.

Mary provided outstanding service. We had a new roof done and took quite a long time to be able to even schedule the reinstall of the solar panels. Mary contacted us every couple weeks to let us know where we stood and that we were not forgotten. Now to get a hold of the actual scheduling department would be the net step. Sadly not easy to do. One announcement said I had 10 people in front of me, next one said I had more than 10. Don't know how that works but I opted for the call back. We'll see if that actually happens.

Trinidad was amazingly polite and helpful. She answered all of my questions and was very courteous, checking in and updating me while on hold. Her demeanor was cheerful and happy and she answered all of my questions.

They are horrible!!! We just got our Solars in October 04, 2025, we have yet to see that the solars are giving us any savings. Supposedly we are not saving anything. We still are getting a bill from FPL the same amount of what we paid before we even had the solars. FPL keeps blaming the solar company and the solar company keeps blaming FPL. So now we pay FPL and we pay for the solars.

He researched my issue and checked with other resources to fully identify the problem. Friendly, respectful, and patient.

Worst thing we have ever done, the person that came to talk to us lied to us. He told us one thing and we find out. It’s not true. Told us that the battery would help us with electricity, so you lose electricity. It would stay on for a couple of days. Well, guess what, that was a lie, he lied to us, we pay for something we don’t even want. It took them from January when they put the solar on. We never got it on until July. I wanted it off my house, I called. They never returned any of my calls, Patrick and Luke.

He did a very good job helping me fix all the problems. He was polite and professional. He was very knowledgeable with I need help with. I would recommend him anytime. 5 stars he made to fix every problem we had.

Professional, motivated and helpful. Assisted with moving the problem forward. Created resource I needed on the spot and emailed it prior to the call terminating. Was empathetic, and concerned. Fully explained the process.

The supervisor went above and beyond to contact another department and also pulled my contract to give me accurate information. The initial rep Linda did a cold transfer and wasn't willing to go the extra mile like Jocelyn did.

Today Karwin assisted me with registration on solar edge. He was very professional and knowledgeable about what he was doing. I must say he was a very impressive individual representing the company. Excellent work. Thank you.

Arieus's recent handling of an issue stemming from an error made on the part of Freedom Forever was nothing short of exemplary. From the moment I contacted the company regarding the situation, Arieus demonstrated an exceptional degree of understanding and empathy, immediately recognizing the inconvenience and frustration the error had caused. He didn't waste any time, moving with remarkable speed and efficiency to investigate the root cause of the mistake and develop a clear, actionable plan for resolution. I wholeheartedly rate Arieus's service a definitive **5 out of 5 stars**.

Really Good treatment, really Great communication and patience with me, I really hope she can still attending me like she did and more customers definitely will love the same treatment, overall thank you.

The communication from Freedom Forever is terrible. It takes several attempts to get anyone to respond to your inquiries, and when you get a response it is extremely vague, never answers the questions and provides 0 clarity. We paid for the project beginning of July 2025 and we are now in December and the system is still not operational. There have been delays ion roof work and tree work because the company has not been paying their sub contractors, so the contractors are refusing to do work for them. My roof was finally completed in October (despite them guaranteeing work starting within 60 days of permit approval). However the tree work has still not been scheduled. The panels and electrical inspection were completed over a month ago and Freedom forever still hasn't submitted the necessary paperwork to the utility company for me to be allowed to operate the panels.

A Freedom Forever member put their foot through my ceiling and didn’t switch my electric breakers back on. Went a day/evening with no heat and temps below 30 degrees. Tried calling customer support, closed, and sales person didn’t answer or call me back.

I have been battling with Mosaic for months trying to get a loan off my credit report for a project that never happened. Mike at Freedom Forever, where the project started, took on my case, wrote an email to Mosaic to attempt to finalize the cancellation of the project. It has been an aggravation, but I appreciate the help I received from Mike (Miguel). He was kind and understanding during the entire phone call.

Prophet was great. It's so nice to finally have someone who keeps me posted on what is going on with my solar project. He answered all my questions and even checked to make sure that his answer was correct. I really appreciated his call.

Our project has been delayed several times and our point-of-contact no longer works for the company. When I called the customer service line, our representative was very helpful. I appreciate the effort he put in trying to solve our problem.

I was a little scared to try to contact this company at first because of the reviews I saw online, but when I called in and reached Vicky, I found her to be extremely helpful and helping with the warranty transfer. She answered all of my questions and I left that call satisfied. The only issues I couldn’t understand why they weren’t receiving my personal email. Maybe their servers were filtering it out.

The representative from Freedom Forever was courteous and helpful, he explained how he would look into the issue regarding my solar panel installation on my home, placed me on a short hold, and came back with the information and the next action steps.

She took care of the photo for my pto to DTE Energy. The photo showed the disconnect switch and the meter in one photo. I should receive photo status from dte energy after the documenting is sent to them.