Freedom Forever Reviews

I am writing this review to warn individuals in New Mexico of the issues and delays both in communication and technical service I have dealt with. The system was initially installed in early December 2025, and this week (April 8) I finally received my PTO. This delay was caused by lack of communication and poor oversight by the "New Mexico" team. To make matters worse, once I received my PTO, the system is still not functioning ... The system is not charging ... When calling the technical support ...after several attempts waiting in excess of 45 minutes each, I spoke to a customer service representative who advised they couldn't schedule a technician because they had to coordinate with a Regional team...

We signed the papers and the nightmare began. It’s been 3 years and no solar panel have ever touched our roof. Multiple attempts to cancel the order after contract has expired have gotten me nowhere. Loaning institution has me on the blame line for $30k. Lawyers have been contacted.

My service went out in February of 2026. It is now April 2026 and my service is still out. This is the second time that the panels have gone out since Freedom Forever sold them to me. Currently, I have been stood up on two appointments that were scheduled. When I call customer service I am hung up on as I am waiting. When I have spoken to a customer service representative I have been put on hold and then hung up on. If I could do this all over again, I wouldn’t. I have equipment on my roof from this company that isn’t working and they seem in no hurry to fix it. I am paying a regular electric bill and for solar panel that do not work.

Avoid this company. They caused a leak, fixed it, but have not contacted me about the damage like they said they would. It's been over 6 weeks. I called and after over 40 minutes on hold, and as soon as I get a real person, I got disconnected. Their email isn't working either.

About 15 months ago my Solar System was down almost 7 months and it took almost 3 months to convince your customer service there is s a problem. My breaker controlling my solar burned and fused to my breaker box. At that time I was told that my larger inverter SN 7F177E87-98 was old and at time of installation (2023) a newer model should’ve been installed, have about 35 solar panels attached to this inverter. Going forward – A tech came out to my home because the battery is not charging (LG) from time appt was place until tech was able to come out was 6 weeks. He found the large inverter (SolarEdge) was defective and needed to be turned off, that was 10 weeks ago. Tech spent some time with SolarEdge on Phone & SolarEdge indicated that the inverter needed to be replaced, am now waiting 10 weeks for replacement to arrive.

I was lied to about the project panels. They bait and switched the agreement from QTron 430s to QCell 410s without any notification or consent. The install is poor quality as well as a huge eye soar for the silver patches are visible. Cannot get any manager on the phone. My entire roof has tile damage along without water flashers to keep it from water intrusion. The bait and switch the install and the damage is unacceptable and a breach of what they submitted to the hoa along with the finance company.

We signed with Freedom Forever at the end of December 2025 and paid upfront through a loan for full solar installation, with the expectation the system would be installed and operational by year end. The Sacramento install team completed the physical install on December 31st. However, when the county inspector arrived for approval, the installation FAILED due to exposed hanging wires under the panels.

We had another provider until they switched to this company. During the switch, our autopay got messed up and they put a lock on our box. We paid right away, but they still haven't taken it off over 3 months later. I have emailed and they keep telling me they don't have a service provider in my area, and now they say, "That's a service problem. Not this department. You'll have to email another department." But won't get me to the right people. This company is horrible and I do not recommend them.

I called my power provider and they said Freedom Forever was a scam. I felt it was true due to my conversations with representatives. They were guaranteeing me a certain amount every month, but when I talked to my power provider, they said I can still get a bill from them.

Freedom Forever had been great to work with. The rep who got us set up was great about working with our schedules, and the installation crew were thorough, respectful, and appropriately communicative.

The team did a phenomenal job. They were very professional, respectful, fast with the install, cleaned up after themselves, and provided a high quality aesthetically, pleasing install.

Here we go… We had our first real rainfall last November 2025 since getting our solar install. We first noticed the water stains on our ceiling drywall. We immediately contacted the company. They spent about almost a month passing the buck from one department to another. I spent almost a month with Dozens of phone calls and many many hours trying to get someone to do something. Finally later in December, they sent out an inspection crew. And when they inspected the roof, the inspectors let us know that the panel installers had without a doubt damaged the roof and broke many tiles along the way. He even showed us tiles they had cracked and tried to reglue.

I initiated the contact in mid Oct 2025, first through a direct line my real estate agent provided and through Tesla website. The direct line to my rep Grant, was a lot more helpful and responsive. (The response from online form came late and was shoddy.) Most of the process wasn't too involved, but the whole thing takes way too long.

I had a simple install: A Tesla powerwall. It started in September 2025. I paid on 3rd of September to an escrow account. It is now the end of January, the installation is complete, money has been paid. The final step, the PTO (permission to operate) has not been filed. I cannot get them to finish this project.. What a scam!

If you want your house to have mechanical lien placed on your house then feel free to use them. They did not pay their subcontractors and it forced them to place a lien on my house. If you want to have trouble feel free to use them.

Not great, Mason was a wonderful salesman. But, the installers were a different story. They never cleaned up after themselves. Stood around talking more than working and I realize it was cold but if they would have worked it could have been done a long time ago. The 3rd or 4th crew that came was actually the best. They got more done in one day than all the others. I just hope it's worth it once it's finished.

It’s been several months and my system is still not operable, even after getting the permission to operate. I am still being billed for a system that is not operating. Customer service was rude and not helpful at all.

Working with Freedom Forever has been the most blindingly painful experience of my life. I have never met a company that has been so resistant to talking to me. At every turn except the initial sale I was ignored until miscommunication and bad information became so rampant that I was for the first time in my life considering legal action against a company. I tried everything from extreme passivity and agreeableness to legal threats and being a very squeaky wheel. No power on earth can cajole Freedom forever to take its customers seriously. It will do what it’s going to do, silently, and in its own time. I tremble to consider the possibility that anything could ever go wrong with the system and I’ll need to ever speak to a freedom forever representative again because I know it will be a year long process of waiting around and hoping something is happening.

The financing for my solar project was paid in full to your company, yet Freedom Forever has failed to pay the roofing company that completed work on my home. The roof was installed in June 2025, and despite numerous calls and attempts to resolve this, the roofing company is now moving forward with placing a lien on my property because they have not been paid.

Installation is now complete and the final team was professional. The installation itself went well, and the team was professional. However, the project experienced a significant delay earlier due to internal issues, which caused financial and logistical impact.

Linda was very helpful listening and answering my questions. She was efficient in gathering the requested documentation and emailed the information as promised. It was a pleasure working with Freedom Forever throughout the Solar process.

Overall, we had a positive experience, and I especially want to recognize Stan for his excellent work. He was highly responsive, proactive, and solution-oriented, and did a great job coordinating a complex timeline and keeping things moving forward. His communication and ownership made a real difference. One area for potential improvement is having more clearly defined processes for new construction projects, as these tend to have different coordination needs compared to existing homes. A more tailored approach for new builds could help streamline planning and execution.

The solar panels are different that contract. They offer me 410 kwh and installed 395 kwh. They put more than offer in kwh, but I think the technology is less than the others. I hope that issue do not affect the effectiveness of the system.

Complete lack of accountability. No follow up and no continuity of service. Staff seem to stay for 3 months at most. The product itself it pretty generic and I have no complaints, but they outsource sales, installation and customer service to different organizations and you never know who you are dealing with. You will never speak to the same person.

Linda was very patient and paying attention to my report. She is very helpful in noting the issues and providing the next steps. I appreciate that she takes my call on the day after Christmas. Appreciate Freedom Forever taking care of your customers.

Freedom Forever installed a solar system at my residence in 2022. I have had multiple problems with my solar system, which has resulted in low or no production. I filed a "Performance Claim", with the assistance of a Freedom Forever employee in June of 2025. As of December 2025, absolutely nothing had been done (Confirmed with Daniel w/Freedom Forever on 12.19.25). Daniel said they were understaffed due to the tax credits/incentives being reduced or eliminated thus, resulting in a loss of employees. Daniel was unable to provide a time frame as to when the "Performance Claim" would be addressed. I have been told Freedom Forever is closing operations throughout the US.

I recently called Freedom Forever to status my Vivint Home Security account. I found the personnel at Freedom Forever to be both friendly and courteous; I also did not have to wait long. Thank you for the very nice support.

After a couple of delays due to getting the Tesla battery in stock the project went incredibly smooth!!! Eli, the crew chief, was an excellent communicator from the word go!!! The team of Kenny, Sean, and the electrician Ryan were all great guys! Ryan took the time to speak with me on multiple occasions and provided me with a knowledge base about the product that was above and beyond all my research! We have done many significant projects to our home and this one was by far the best process and experience!!! Cleaned up after themselves!!! Everything was PERFECT!!!! OUTSTANDING TEAM!!!!

I am solely referring to the one person who really helped me. His name is Prophett, he was the only one who didn't give me the runaround and answered my questions and gave me hope. I have been reaching out to get help for my solar for weeks it hadn't been working since January. I feel like I needed to be reimbursed for the loan payments. I spoke to a woman who told me she was the manager for customer service. I didn't get her name after her call writing down names she told me she was going to open up a claim and never did. She never told me what I was supposed to do next like it proof of payments.

Linda was very helpful and courteous. The process of getting the installation getting done is broken. I send emails with required documents are submitted and not understood by recipient and more delays. Permitting could have contacted me directly and saved time.