Freedom Forever Reviews
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About Freedom Forever
Freedom Forever specializes in residential solar panel installation and solar storage solutions. It offers Tesla equipment. Service areas extend to parts of the West, Northeast, South and Midwest.
- Large service area
- Variety of financing options
- 25-year production guarantee
- Some customer service complaints
- No commercial services
- Limited brand selection
Freedom Forever Reviews
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- 4,885,955 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 9, 2025
I'm giving my call to the Customer Service Dept. a 4-star. The representative Linda was great with responses and knowledge of resetting my system. However, after seeing my NEM bill for the 10th month at $1,600 I called with a concern and found out that there has been an alert on my system since 2022. I was given the information on the monitoring app that I was unaware of. I expect Freedom Forever to monitor my system and provide information and maintenance based on their expertise. Linda walked me through resetting the system and still there was an alert present. I was not aware of the monitoring app, and was told that "If I see an alert and "No Comm" error message for 3 days I should call for support." So, now I have to monitor my system daily? Not acceptable.
Hello, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
I contacted Customer Service to keep my Solar project moving forward after my energy provider requested further information. My customer service representative stayed on the line until she had passed it forward to the appropriate departments and I appreciated her keeping me on the line with her until she had done that portion of her job.
Hello Jack, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
Customer service is always so easy. I've only had to use it a couple of times because the solar panels are high quality and were installed well. I'm getting a new roof so I need the panels removed and reinstalled. There is a process for that so I just have to sign the appropriate documents and then call to schedule the removal when when I have a confirmation on the date of the roof install. Easy.
Hello Jana, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
I had a question regarding a technical issue. The question was answered completely and with courtesy and professionalism. I did not have to wait long for an answer and the service was completely explained.
Hello Gwen, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
Trini, said hopeful news and helped me to calmed down, cause I been worried about the installation. Now, all I have to do is wait. So I'll just wait until they give me the final answer. Thank you.👍🏻
Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
Vicki was really great and very helpful, called in and I was a bit frustrated about the project taking too long to finish. She understood the task. She was very patient and helpful. She found the issue created a ticket and addressed all my concerns. I highly recommend dealing with such a great person. Thank you Vicki.
Hello Mohamed, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
Trinidad provided outstanding customer service today. She also was empathetic to hear our solar company is out of business and our system has problems. I told her about the horrible on-hold music and we had a good laugh over it. Note to FF: Please change that music! Trini was terrific and explained everything clearly.
Hello Robin, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
Vicky was EXTREMELY instrumental in assisting me today with my questions although she could not perform the tasks that are more than 2 months behind and that are out of my hands!! I would entertain follow-up from someone in charge today address ALL of my concerns!! Thank you!!!
Hello Richard, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
In talking with Linda from Freedom Forever customer service, she was very professional and made sure that my concerns were handled while on the phone with me. Excellent Job! My whole experience with Freedom Forever has been excellent, from sales to install to inspection.
Hello James, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 9, 2025
Please do not go through Freedom Forever. Prior to this nightmare, our bills ranged from $170 in the summer to almost $500 in the winter. Our sales rep told us our bill for solar panels would be about $172/month and that we would NOT have an electric bill at all, due to the numbers he reviewed from our existing bills. NOTHING COULD BE FARTHER THAN THE TRUTH.
First, they made it sound like we were enrolling in a utility program, so when they installed my solar panels before they were financed, I didn't think anything of it. THEN they started harassing us saying we owed them $50,000! I should have had them take them off then, but I was an IDIOT and was persuaded to go through the financing, they reduced the price somewhat because of our hassle, and now our monthly bill for the financing will average well over $350, which would be FINE if we didn't also have electric bills!. While our winter electric bill used to be near $500, I am pleased that the first winter bill is only $237 -- BUT I AM STILL PAYING FOR THE SOLAR PANELS.
Definitely NOT worth the money, the salesman was either driven by greed or ignorance, but either way our annual expense for power has almost doubled. BUYER BEWARE -- I take responsibility for my own stupidity -- I have learned a valuable life lesson. PLEASE USE A DIFFERENT COMPANY WITH HONEST SALES PEOPLE AND DO YOUR HOMEWORK!
Hello Janet, Thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustration with the information provided by the sales rep and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible.
Reviewed Dec. 9, 2025
Dragged-out installation. Electrical issues when they were done. Challenging to get service. But that's not the worst of it... No snow or critter guards were mentioned in a snowy forest, and now, less than a year later, I have damage that they won't acknowledge—insult to injury. You would think that corporate greed would have played a part in them trying to upsell me for snow and critter guards, but they're not even that smart, just incompetent.
Hello, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Dec. 8, 2025
Going on more than 120 day as promised. Still waiting... The first time a supervisor was super rude and try to hang up on me and cut the conversation... Today the customer service rep was nice and helpful...but once again...no answer to how much longer still in process and I'm still waiting...
Hello Carolina, Thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustration with your production and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible.
Reviewed Dec. 8, 2025
Vicky was very knowledgeable and helpful and she helped me understand the disconnect between the FF& Seco. Just hope they get it worked out so my system can be turned on. Thanks Vicky 😊 👍🏾 Have a great day 😀 😊.
Hello Charles, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 8, 2025
You are the worst company I have ever seen. I started this in May and now it's December 8 2025 your crew has failed Inspection 2 times and I am not hooked to the grid yet. I have made 4 payments for nothing. This is not right. Don't know when if ever getting hooked on the grid. I will lose my tax credit if it goes to next year.
Hello Rodney, Thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustration with the delays and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible.
Reviewed Dec. 7, 2025
We have been waiting since September for our Solar to be working. It has been installed. Duke Energy our Electric company has come and inspected it and so has our cities building department. It is all passed inspection. It looks like they have problems with getting the first years insurance plus what other problems I do not know. Freedom said I would have 6 months of no payment for the service. I have 3 months left and I still have to pay a sky high light bill. If I had known all of this I would not have had it installed.
Hello Phillip, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Dec. 6, 2025
Mary’s customer service was exceptional. She answered all questions and was friendly and professional. She had knowledge of the questions asked, offered further assistance, and seems like a great asset to the team.
Hello Shawn, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 5, 2025
Mary provided outstanding service. We had a new roof done and took quite a long time to be able to even schedule the reinstall of the solar panels. Mary contacted us every couple weeks to let us know where we stood and that we were not forgotten. Now to get a hold of the actual scheduling department would be the net step. Sadly not easy to do. One announcement said I had 10 people in front of me, next one said I had more than 10. Don't know how that works but I opted for the call back. We'll see if that actually happens.
Hello Wendy, thank you for your feedback. We truly appreciate the insight you shared. Please know your comments have been taken seriously and passed along for review. We're committed to improving our service for both current and future customers. Your input helps us do better—thank you for giving us the chance to learn from your experience.
Reviewed Dec. 5, 2025
Trinidad was amazingly polite and helpful. She answered all of my questions and was very courteous, checking in and updating me while on hold. Her demeanor was cheerful and happy and she answered all of my questions.
Hello Karl, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 5, 2025
They are horrible!!! We just got our Solars in October 04, 2025, we have yet to see that the solars are giving us any savings. Supposedly we are not saving anything. We still are getting a bill from FPL the same amount of what we paid before we even had the solars. FPL keeps blaming the solar company and the solar company keeps blaming FPL. So now we pay FPL and we pay for the solars.
Hello Maria, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Dec. 5, 2025
He researched my issue and checked with other resources to fully identify the problem. Friendly, respectful, and patient.
Hello Clothield, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 5, 2025
Worst thing we have ever done, the person that came to talk to us lied to us. He told us one thing and we find out. It’s not true. Told us that the battery would help us with electricity, so you lose electricity. It would stay on for a couple of days. Well, guess what, that was a lie, he lied to us, we pay for something we don’t even want. It took them from January when they put the solar on. We never got it on until July. I wanted it off my house, I called. They never returned any of my calls, Patrick and Luke.
Hello Patrice, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Dec. 5, 2025
He did a very good job helping me fix all the problems. He was polite and professional. He was very knowledgeable with I need help with. I would recommend him anytime. 5 stars he made to fix every problem we had.
Hello Jose, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 4, 2025
Professional, motivated and helpful. Assisted with moving the problem forward. Created resource I needed on the spot and emailed it prior to the call terminating. Was empathetic, and concerned. Fully explained the process.
Hello, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 4, 2025
The supervisor went above and beyond to contact another department and also pulled my contract to give me accurate information. The initial rep Linda did a cold transfer and wasn't willing to go the extra mile like Jocelyn did.
Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 4, 2025
Today Karwin assisted me with registration on solar edge. He was very professional and knowledgeable about what he was doing. I must say he was a very impressive individual representing the company. Excellent work. Thank you.
Hello Dalton, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Reviewed Dec. 4, 2025
Arieus's recent handling of an issue stemming from an error made on the part of Freedom Forever was nothing short of exemplary. From the moment I contacted the company regarding the situation, Arieus demonstrated an exceptional degree of understanding and empathy, immediately recognizing the inconvenience and frustration the error had caused. He didn't waste any time, moving with remarkable speed and efficiency to investigate the root cause of the mistake and develop a clear, actionable plan for resolution. I wholeheartedly rate Arieus's service a definitive **5 out of 5 stars**.
Hello L, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 4, 2025
Really Good treatment, really Great communication and patience with me, I really hope she can still attending me like she did and more customers definitely will love the same treatment, overall thank you.
Hello Alejandro, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 3, 2025
The communication from Freedom Forever is terrible. It takes several attempts to get anyone to respond to your inquiries, and when you get a response it is extremely vague, never answers the questions and provides 0 clarity. We paid for the project beginning of July 2025 and we are now in December and the system is still not operational. There have been delays ion roof work and tree work because the company has not been paying their sub contractors, so the contractors are refusing to do work for them. My roof was finally completed in October (despite them guaranteeing work starting within 60 days of permit approval). However the tree work has still not been scheduled. The panels and electrical inspection were completed over a month ago and Freedom forever still hasn't submitted the necessary paperwork to the utility company for me to be allowed to operate the panels.
We are now less than a month away from the tax credits expiring and there is a good chance I won't receive permission to operate my panels before then. This means I will lose out in $14k in tax credits. This was the main reason behind me installing the panels. I've been in project management for close to 20 years. I deal with contractors on a daily basis, and this has been one of the worst contractors I have ever worked with from a communication standpoint. I would not recommend this company to anyone. If you are reading this and considering them, do yourself a favor and choose another company.
Hello Shawn, thank you for your feedback. We sincerely apologize for the delays and communication challenges - this is not the service we strive to provide. We understand your frustration your project. We've confirmed Permission to Operate was submitted with expected approval by December 25, 2025. Tree work will be completed per your contract with a new subcontractor. Your point of contact will provide updates as we work toward getting your system operational. We appreciate your patience.
Reviewed Dec. 3, 2025
A Freedom Forever member put their foot through my ceiling and didn’t switch my electric breakers back on. Went a day/evening with no heat and temps below 30 degrees. Tried calling customer support, closed, and sales person didn’t answer or call me back.
Hello Gunner, thank you for your feedback. We sincerely apologize for the ceiling damage and leaving your home without heat - this is completely unacceptable. We want to address this immediately. Please email OnlineSupport@FreedomForever.com with your name, project address, phone, and email so we can locate your project, address the ceiling damage, and ensure your home is functioning properly. We take this extremely seriously and appreciate you bringing this to our attention.
Reviewed Dec. 3, 2025
I have been battling with Mosaic for months trying to get a loan off my credit report for a project that never happened. Mike at Freedom Forever, where the project started, took on my case, wrote an email to Mosaic to attempt to finalize the cancellation of the project. It has been an aggravation, but I appreciate the help I received from Mike (Miguel). He was kind and understanding during the entire phone call.
Hello Bruce, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 3, 2025
Prophet was great. It's so nice to finally have someone who keeps me posted on what is going on with my solar project. He answered all my questions and even checked to make sure that his answer was correct. I really appreciated his call.
Hello Deborah, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 3, 2025
Our project has been delayed several times and our point-of-contact no longer works for the company. When I called the customer service line, our representative was very helpful. I appreciate the effort he put in trying to solve our problem.
Hello Jennifer, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 3, 2025
I was a little scared to try to contact this company at first because of the reviews I saw online, but when I called in and reached Vicky, I found her to be extremely helpful and helping with the warranty transfer. She answered all of my questions and I left that call satisfied. The only issues I couldn’t understand why they weren’t receiving my personal email. Maybe their servers were filtering it out.
Hello Jerry, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you need further assistance, we’re happy to help. Thank you for choosing Freedom Forever!
Reviewed Dec. 2, 2025
The representative from Freedom Forever was courteous and helpful, he explained how he would look into the issue regarding my solar panel installation on my home, placed me on a short hold, and came back with the information and the next action steps.
Hello Darrin, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Dec. 2, 2025
She took care of the photo for my pto to DTE Energy. The photo showed the disconnect switch and the meter in one photo. I should receive photo status from dte energy after the documenting is sent to them.
Hello Mark, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Dec. 2, 2025
5 stars to Linda. She worked very hard to resolve my issue, and got me the Tesla number to call to continue my need to resolve the solar issue. I am forever grateful to her & hope her superiors take notice. Thank You so much!!!
Hello Arlene, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Dec. 2, 2025
I spoke with Michelle, very pleasant, and polite person. I needed to know the amount of panels on my roof and she was able to give me the information but she not only did that but helped me navigate through the website to find the answers I need. Michelle you were very helpful and I want you to know how much I appreciate your help and support. Thank you.
Hello Diana, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Dec. 1, 2025
5 star customer experience is rare. In this sudden era of mass customer management by bot, how many times have you just longed for someone competent on the other end of the line? Morgan quickly fixed a months long ping-pong problem with Freedom Forever. She should be recognized and commended for her comprehensive plan of action and follow-through, including keeping the customer updated.
Hello Todd, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 30, 2025
My call with David this day was to receive an update on my solar project. He let me know that they had submitted the final paperwork for my final inspection before the panels become operational. He was very polite, helpful, and cheerful. I appreciated his bright demeanor.
Hello Christopher, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 30, 2025
Wesley was very helpful concerning a fee that my electrical company wanted in order to activate my solar account with them. He was able to route the billing so that it would be taken care of which was a great relief to me!!!
Hello Linda, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 30, 2025
Your customer service representative, Anzerita, was instrumental in helping us move forward with the repairs to our solar system. Her professional manner and competency made the experience easy and quick and I have every confidence that our repair will be scheduled within the time frame she quoted us. We have not always had quick and effective communication with other agents. I greatly appreciate Anzerita's help.
Hello Suzanne, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 26, 2025
Maria made a confusing situation easy. After being sent from one entity to another, she stepped up and got me set up with a Solar Edge account. She was able to lead me through the vagaries of the internet with minimal frustration.
Hello Mel, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 26, 2025
Vicki was very polite and helped me quickly with my needs. She also gave me a Happy Thanksgiving which was very appreciated. She understands my reason for calling and understood I could be calling back in the near future
Hello Darryl, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 26, 2025
Install was fine, no issue, the issue was with PTO came to find today, 11/25/2025. The requested was never submitted to P&E. It has been almost 3 months since the installment, no one will return the calls.
Hello Birinder, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with achieving Permission to Operate and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Nov. 25, 2025
I’m paying for panels and still have an electric bill. I’ve only received 12% of the promised money from the IRS in all the years I’ve had the panels. It was the worst decision I’ve ever made. I had energy saving windows installed. It would have been better for me to have re-insulated than to have solar installed. Very disappointed.
Hello Kenneth, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Nov. 25, 2025
Updated on 12/03/2025: This is my second review with one star. FF answered my first review telling me to call customer service. Yes, we did that two weeks before your suggestion. FF has not paid their subcontractor for work they did in August 2025. The subcontractor is putting a lien on our property. I would not do business with FF as they are cheats and now they are gaslighting us.
Original Review: Freedom Forever installed our solar system in August 2025. Our contract with FF included the replacement of our roof by a subcontractor. We have paid FF in total including the $20,000 for the roof replacement, per our contract. On the 23rd of November a lien was placed on our home by the subcontractor for non-payment. Freedom Forever does not pay their subcontractors. Do not trust or use this company.
Hello Lora, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Nov. 25, 2025
Ricardo ** from Freedom Forever Customer Support team is the best from my interactions with that team lately. He is knowledgeable, prompt and helpful. I appreciate all his customer care and result driven focus and effort. Cannot thank him enough during this Thanksgiving holiday season.
Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 25, 2025
Marshay the phone representative was very helpful. She forward my problem to the technical department. She informed me with the telephone number needed to make an appointment for technician to come out to my residence. Marshy did an excellent job taking care of me.
Hello Celia, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 25, 2025
Had a good sales process and very good site visit (thorough, professional, communicative). Documentation from the site visit was extensive with notes, photos, etc. Then the process turned into a train wreck. The initial design for the solar layout was incompatible with the roof layout due to roof vents and was seemingly done without referring to the site visit or sales notes. I specifically wanted a ballasted system and not a penetrating mount system on our flat roof. Upon pointing this out, my project went to 'hold status' for about a month while they reworked the design. It required tons of input from my side and they finally came back with the plan that matched the initial sales proposal and was compatible with my roof. This then was approved by the city/utility.
Then came installation scheduling. I scheduled an installation by phone for Oct 21 and 22. However a day later I got a call saying that needed to be rescheduled due to an error on their part. The next date offered was Nov 17/18. Then on the morning of the scheduled installation I get a call saying not that they will be there in 5 minutes, but that they had to cancel and reschedule me as the system design was incorrect. I was livid and explained how unacceptable this is. They could not explain why it was incorrect, or who made that determination. They offered to reschedule me to Dec 3-5.
In the meantime I asked them to explain why the changes, why they were moving more panels onto my second roof that gets shade, and that they guarantee PTO by year end as that was promised to me when I signed the sales order in August. No responses from anyone who knows anything, just guesses. They repeatedly said that the Operations Director will call me, yet after 2 weeks I have had no calls or explanations. One person promised to provide twice weekly updates on my project through to PTO and has yet to meet her own stated promise.
Hello Vikram, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Nov. 24, 2025
The customer service rep (Titi) was extremely helpful in getting my claim for credit reimbursement in. My only quirk was with the phone system itself to get to an actual representative. The AI representative is not helpful in getting you to where you need to go. But the actual person representative was great and helpful.
Hello Gabe, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 24, 2025
I've been invited to submit a review after today's Customer service interaction that was necessitated by Freedom Forever not abiding by the terms of our contract. My solar system installation was completed in July (FOUR MONTHS AGO!) yet the contacted tree removal (one single tree which casts shade on my solar panels) has not been removed. I've emailed multiple times only to be told that a ticket has been created or that the request has been escalated, yet no one has contacted me further and the tree remains untouched. I've been in touch with my initial salesperson, Jeff, who had previously assured me that he'd take care of any issues but he's proven to be ineffective.
The form email responses came from Teetee who has also gotten no results. When I finally phoned today I managed to get through the layers of automation to speak with Mary. We were quickly disconnected. When I called back and was connected with Vicky, I was given a glimmer of hope. Vicky seemed to understand how ridiculous it is that I've waited FOUR MONTHS for the contracted tree removal and she attempted to reach out to Teetee and her team for an update. While Vicky was unable to provide any immediate answers (though four months in can hardly be couched as "immediate") she has promised to call me back with an update on Friday December 5 @ 8AM. The saga continues...
Hello Matthew, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Nov. 23, 2025
My representative, Sebastian **. From the outset, Sebastian was readily available to address my inquiries and explain the advantages and disadvantages of transitioning to a solar system. After conducting my own research, I started the process of initiating my contracts. Sebastian has consistently demonstrated exceptional assistance, providing updates after each stage to ensure the project’s progress without any delays.
My system was installed yesterday, with an initial estimated duration of three days. My team arrived promptly and adopted the moniker “Captain Jack Sparrow Crew.” They were punctual and utilized every available moment to complete the installation one day ahead of schedule. They provided comprehensive information regarding the placement of each component and exhibited respect for my property.
Following the installation, the installer dedicated additional time to provide me with a thorough tour, explaining the functionality of each component and demonstrating how to operate the Tesla application once my system is approved. Throughout my years of having installers at my residence, this experience stands out as the most satisfactory I have encountered for a project of this magnitude. If this message reaches the administration at Freedom Forever or SolarPros, I would recommend that this crew, along with Mr. **, serve as an exemplary model for the entire company. I extend my sincere gratitude for the exceptional experience I have had.
Hello James, We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team met your expectations.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever for your solar needs!
Reviewed Nov. 22, 2025
Updated on 03/09/2026: This is Freedom Forever Reply, "Hello Bhasker, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation." Subsequently I contacted Solar Servicing LLC who has taken over from Mosaic because Mosaic has filed for bankruptcy. The loan is yet to be closed.
Original Review: My project got cancelled because my electric company did not approve. However Freedom already used the finance from the project of about $7000 from Mosaic. Since 4 months I am requesting them to converse with Mosaic and pay off / close the loan and there is no response. Freedom even has a ticket ** opened but no action is being taken. Now I have a $7,000 loan I have to pay and they won’t expedite dealing with this problem. Have no solar panels. Nothing. I am really frustrated.
Hello Bhasker, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Nov. 22, 2025
Yoselin was very courteous and helpful. She double checked the address, bank routing and account numbers, helping me feel better about sending a wire transfer for solar panel removal. Great customer service. I didn’t have to wait long for assistance.
Hello Kimberly, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 21, 2025
Thank you Marshay. You made the process go by so well. Thank you for your excellent customer service. Once again thank you for your excellent customers service. Can't wait to see how my system works.
Hello Darlean, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 21, 2025
Everything is going great so far! Installation was finish ahead of time! Just waiting for inspection now! Tyler is great! Highly recommend his service! Freedom is also great if you want solar go with them!
Hello Carlos, We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever for your solar needs!
Reviewed Nov. 21, 2025
My panel are not producing since 11/5 and it is now 11/20. I did not even realize until a week ago and I have been trying to get off hold of Freedom Forever and they do not respond. When I call line disconnects. I have emailed them twice now and nothing. I am going to keep trying but not sure what else I am able to do.
Hello Jesus, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with the system and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.
Reviewed Nov. 20, 2025
Great experience. Joselyn was really helpful, kind and interested in solve my situation. She understand my worry and help me to understand the process. Hear my situation and provide me the help and support during the process.
Hello Carlos, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 20, 2025
Temecula was very friendly, professional, and courteous during our call. She had or found all the information she needed to answer my questions and didn't leave me waiting on hold very long. She was the standard all other phone support personnel should strive to achieve. I appreciate her help and hope she answers the next time I call.
Hello Ken, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 19, 2025
My interactions with Marshay, a member of the Freedom Forever team, has been a very good experience. She followed up and was very responsive. She exemplified patience in training me how to access the system and monitor our panels. This will help in the future to ensure issues are addressed promptly. Marshay is a great asset to Freedom Forever. Thank you!
Hello Joan, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 19, 2025
Amazing speed and pricing and best equipment. Best warranties!! Took only 2 weeks from start to finish! Same day permit approval!! The work looks great!! I will absolutely recommend my friends and family!!
Hello Jabari, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 19, 2025
The support I received from Freedom Forever was excellent. They walked me through every step needed to start the additions to our solar equipment and provided excellent explanations for the graphic data provided from their app, along with remote functional checks of our system components. Great job!
Hello Al, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 19, 2025
Customer service was super helpful with an issue I was experiencing with the portal. I spoke with Linda, and while she wasn't able to resolve the technical issue I was having with the portal, she provided another option to keep my project moving forward.
Hello Matthew, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 19, 2025
David was very helpful and followed through with what he said he would do. Unfortunately my issue is not resolved and I have sent in another email in hopes to get this issue resolved.
Theresa
Hello Theresa, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 18, 2025
Linda from customer service was amazing! I have a leak issue and she was able to get my issue identified in the same call. I am still waiting for a return call from scheduling as they had a long wait list, hopefully they will call soon. Sunrun solar needs to work on their customer service as this problem has been ongoing since 11/17 and has yet to be rectified.
Hello Karen, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 18, 2025
Very helpful and knowledgeable and admitted when they didn't know the answer. Listened to what I was saying. After putting me on hold and still couldn't find the answer. The team member scheduled a future date to call back with the answer. Thank you for your patience with me.
Hello Susan, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 18, 2025
My issue is not resolved and I am awaiting a follow-up phone call. I was initially hung up upon by the customer service rep and I reached back out for a follow up phone call. Please reach back out at **.
Reviewed Nov. 18, 2025
I have nothing but good to say about Freedom Forever. Everything has been going quite smoothly, with the exception of the DocuSign document. I was having major difficulty trying to electronically sign a document. I called for help and I got to speak with Vicky, she was fabulous. She’s very very patient, kind, and she didn’t make me feel like an idiot. With Vicky‘s help, I was able to get the documents. We need more Vicky’s in this world. After helping me, if I were her boss she would get a GREAT BIG bonus! Thank you again Vicky!
Hello Terry, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 18, 2025
I have a roof leak where the screws were used to hold down the solar, so I haven't experienced the customer service install side yet. Linda was who I spoke to over the phone, she set everything up and she was amazing. She was very patient and detailed. Freedom Forever is blessed to have her as an employee.
Hello Kyle, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 18, 2025
My interaction with Michelle was very good. However I am almost two months without an inverter replacement. Both Freedom and Solar Edge need to really do better. Their turn around time is stupid. Need to do better.
Hello Terry, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with the loss of production and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Nov. 18, 2025
They were very polite and helpful. They patiently answered my questions and walked me through my problems. They cared about my request and followed through by scheduling as per my request. They acknowledged my problem and looked for a solution to the best of their ability.
Hello Shahnaz, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 18, 2025
I’ve had the system for close to eight years and it’s not worked right in several years and despite getting all these promises of guaranteed production, the company seems to never want to reimburse me cover any of my losses or the multiple months that I had no solar power production and having over $200 a month electric bills on top of spending 100 grand for 72 pounds, this is not what I expected solar would be like.
Hello David, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with the loss of production and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Nov. 17, 2025
We have run into a small problem with transferring our solar to our name due to a misunderstanding on my part when we bought this house. Joslyn at Freedom Forever has gone out of her way to try and get this issue expedited so we can get some work done on our roof to stay in compliance with our HOA. This us the 2nd house we have had solar on through Freedom Forever and we have been very happy with them. I would strongly recommend them if you’re looking into solar.
Hello Sandra, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 14, 2025
Quick confirmation on production status. I had just received my PTO and followed the instructions that were sent to me for making sure the system was on. One of the lights was blinking when the instructions said it should be solid. Called in and got confirmation that my main electrical provider was still in the validation phase before fully turning me on, so no issues I just need to wait.
Hello Lynn, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 14, 2025
Customer service rep was very knowledgeable of their product and helped us out tremendously with our issue of our Solar/SMUD bill. It was very patient when listening to and answering all of our questions. He was extremely helpful.
Hello Terri, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 14, 2025
Ricardo was very understanding and pleasant to interact with. He let me explain what I was noticing about the system without interrupting me, then asked questions to verify and expand on what I said. The whole experience was enjoyable and stress-free.
Hello Loren, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 14, 2025
Your agent was amazing. She helped me more then anyone at either company. She deserves a raise and she needs to be training other agents on how to resolve things quickly. She is super nice and if she lives in my area I'll take her out to eat in a jiffy
Hello Victor, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 14, 2025
I gave a five start review for the customer service representative Morgan. She was fantastic, help me navigate a situation where I was not satisfied with nearly everything that the sales rep who unfortunately is a subcontractor promised and did not deliver. She was able to give me suggestions to maximize my current system's production. That being said she had very little She could do about this predatory sales rep. It's unfortunate because the salesman was representing Freedom Forever.
Hello Patrick, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 14, 2025
The agent was very friendly and attempted to solve my problem. She explained what she was doing, why she was putting me on hold, etc. She tried to troubleshoot my issue and gave me another avenue to try in the future.
Hello Krista, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 13, 2025
Thank you for the prompt response and resolutions of the inverter issue. The roof leak issue needs to be resolved more quickly since rainy season is here. Hope the roof leak issue gets resolved quickly as well.
Hello Adie, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 13, 2025
Updated on 03/26/2026: Solar system installed May 13, 2025. All went well until I asked where the battery was. Not on work order due to a "glitch" in the system according to my sales guy. Battery on back order and as of this date no battery and system not turned on. Many calls and no action from Freedom Forever. Hard to give them even a 1 star.
Original Review: Vickie was a very thoughtful and helpful agent. She was the only one who made the effort to review our frustrating experience and make an effort to help resolve our situation. Hopefully, we’ll see resolution.
Hello Jack, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 13, 2025
Mary was most helpful in discovering our solar had been down for three months and we didn’t know it. Our electric bill said we were over $200 in late payments so now we know why. She’s sent the problem for repair and sent me access to the monitoring app. Good job.
Hello Troy, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 13, 2025
Great customer service, my issue was resolved and further explored. I am hoping to get my physical layout issue resolved soon. The customer representative helped me fully and answered my questions. I am happy.
Hello Dominique, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 12, 2025
Professional in every aspect of the word. Knowledgeable, understanding, patient, just overal kind. I wasn't having the best customer service experience until today. I've been a part of Freedom forever since December last year. We're still having issues with the system being turned on. But, with the clarification that Vicki provided I can now give a little patience to the situation. Thanks Vicki for being the best part of freedom forever's customer service.
Hello Duk, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 12, 2025
Answered all my question, was super nice and polite. She helped me resolve my issues and questions was very patient with me, gave excellent feedback, communication and feedback, definitely enjoyed the service
Hello Daniel, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 11, 2025
Wesley was very helpful in investigating and looking into billing issues. Great job in keeping me on hold while looking into the billing and panel performance issue and trying to see the cause and resolve.
Hello Shahid, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 11, 2025
Our representative (Vicky) carefully reviewed my application before speaking to me. That was very thoughtful of her. I only wish she could have told me which local and state tax credit forms I can now submit.
Hello Robin, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 11, 2025
I contacted Luis regarding an issue that I encountered on my project. My concern became his concern and I appreciated that! I definitely felt that he was there to help me! He did not hang up with me until he was certain that he got the next people involved. Thank you!
Hello Jose, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 11, 2025
Keshia was really helpful. They knew exactly how to resolve my issue and helped me very promptly. I have had some bad experiences with other customer service agents in my life but Keshia was fantastic and I hope we can speak again. Give Keshia a raise.
Hello Sara, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 10, 2025
Michelle was very friendly, helpful, and helped me with the trouble shooting and got me over to get me a work order which I got and waiting on call from Freedom techs to call and make appointment for getting my inverters to work properly. Thanks.
Hello Rick, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 10, 2025
Profit was very helpful in his customer assurance in answering several questions I had about my installation taking place tomorrow. He was able to quickly sort through my online documents to verify the details of the installation.
Hello Ricardo, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 8, 2025
She was so attentive to what I explained to her and resolve my issues. I can recommend this site to other people as they have good staffs. She was good explaining things to me compared to others not giving facts
Hello Oluwole, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 8, 2025
I am so disappointed with Freedom Forever. They are the worst company I've ever dealt with. My system hasn't worked ever since installed over 5 months ago, and they still haven't come out to fix it. I've had much higher electric bills ever since they installed my solar panels that were supposed to do away with my electric bills than I've ever had without their system. Customer service just keeps doing nothing to resolve my issues! They are the worst company, and I wouldn't recommend them to anyone!
Hello Michael, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with your system and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Nov. 8, 2025
My problem hasn't yet been resolved - something I'm less than pleased about, but the rep (Teetee, I believe?) that took my call was very professional and had someone out the very next day to begin investigation. Jesus, the gentleman who came out to take a look, was also very professional. Unfortunately, I haven't heard back from anyone since then. Teetee warned me that it might be a couple of weeks, so I'll remain patient for now. I'll update this review when the issue (power to my pool pump was cut when solar was installed). Also, I'm giving them a 3-star rating despite the glaring error because the service personnel I've worked with thus far have been very professional. Once my issue is resolved, I'll bump the score.
Hello Gentre, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with your pool pump and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Nov. 7, 2025
The 5 stars is for Nicholas for helping me with everything! I've talked to 2-3 other people before him and they didn't help me at all. I am grateful I got Nicholas today, now everything is taken care of. After months of not getting an answer. Thank you
Hello Kory, Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 7, 2025
They were quick to answer my questions and explained to me how it was financed and how to contact about the financing and payment schedule. They also gave me the IRS form to use for a tax rebate. They were friendly on the phone. There was less than a ten minute wait time to talk with someone.
Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 7, 2025
I received a wonderful good customer care service. I have never had such beautiful service in recent times. Please keep it up. I needed to open my account and constantly monitoring my energy consumption and Vicki did a nice job within the shortest time.
Hello Ayodele, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 6, 2025
Wesley assisted me with opening a ticket to review damage liability. He was thorough and provided all of the information I needed. He sent me all of the documents I requested in a more then timely manner. He was friendly and professional.
Hello Renee, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 5, 2025
If someone can give me all that Alex **’s promised me when I signed up I will be a happy camper. I also would like my solar connected after being installed in July. Your people are very helpful but none of the above have been given.
Hello Barbara, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with the false promises and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Nov. 5, 2025
Vicki has been tremendous help trying to go back and forth between Freedom and Solar Edge. Appreciate Vicki for the help to get this resolved. Appreciate it ..so we can get to monitoring status. Cheers.
Hello Kaushik, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 4, 2025
Very professional, speaks clearly and compassionate. I know that she’s capable of resolving any issues. Good communication skills. Her consideration in this matter for resolving issues with an inverter being shipped and scheduling an installation date is highly appreciated.
Hello Ernesto, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 4, 2025
First, the most I would like to thank Ayana for a great customer service you provide me. I was concerned about additional repairs that needed to be fixed before my last inspection and she made me feel so comfortable and she was very patient and understanding my concern. I’m sure I won’t have to call or email again, but if I will, I will email her. Thank you you are very professional and what you do.
Hello Sal, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 3, 2025
Updated on 11/13/2025: Freedom reached out and asked me to email them about this issue so I did. It has been over a week, and I have not gotten a reply, even just to acknowledge receipt of my email.
Original Review: I called last year about the production guarantee since I was under the recommended amount. The man I spoke to said it was too soon and to call back in a few months. I just called back today and spoke to a customer service rep named Mary who was VERY KNOWLEDGEABLE. I want to be clear that this review is NOT about her and does not reflect negatively on her. She did, however, tell me that I am now outside the window to request the reimbursement and should have called earlier (when I last called.) I would have qualified for compensation had the last customer service rep been competent, but he was not, therefore I sit here, lied to and uncompensated due to customer service negligence. Train your staff better to give more detailed instructions. If there is a time limit on something, explicitly state that. This is ridiculous.
Hello Willy, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Nov. 3, 2025
Even though she was unable to help me with my question, she was able to put the information into a ticket to have it taken care of. She was very polite and professional. It is a little frustrating though that you can’t speak to the department you need directly. You have to create tickets and they have to contact you back. This can take 24 to 38 hours.
Hello, thank you for your valuable feedback. We appreciate your honesty and have shared your comments with our team for review. Please know we’re taking your concerns seriously and are exploring ways to improve. Your input helps us enhance our service, and we’re grateful for the opportunity to learn from your experience with Freedom Forever.
Reviewed Nov. 3, 2025
Great crew (Malik, Joel, Vlad, and Antonia) to work with. Always open to answering our questions and were very respectful of the house. They were able to get everything installed in one day! Looking forward to getting the system finalized.
Hello TJ, We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever for your solar needs!
Reviewed Nov. 2, 2025
I recently had my siding replaced, and the solar panels’ controls had to be removed during the process. After the siding installation was completed, the solar company returned to reinstall it on my home. The team did an excellent job — they were punctual, professional, and respectful of my property. They worked efficiently, ensured everything was securely mounted, and took the time to verify that the system was fully functioning before they left. I truly appreciate the quality of their service and attention to detail. I highly recommend this company to anyone looking for reliable solar system support and maintenance.
Hello Sandro, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Nov. 1, 2025
Representative got to the bottom of the problem, followup with concerned person and solved the problem. She was professional in her communication. Once the issue has been resolved, she followed up with another phone call to bring the topic to logical conclusion.
Hello Vijay, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 31, 2025
Nick answered all my questions and helped me get the info I needed. Nick has amazing customer service. All around I have had nothing but good experiences and service from this company and its employees.
Hello Kyle, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 31, 2025
Customer Service Yoselin was extremely helpful, friendly, and professional. My complete process with Freedom Forever has been very easy and pleasant. I have found the company and everyone I've dealt with to be very respectful and a pleasure to work with.
Hello Cindy, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 31, 2025
Freedom Forever has proven to be one of the most disappointing companies I’ve ever dealt with. Their customer service department is absolutely worthless — they operate from a tired, canned handbook designed to avoid taking responsibility for anything. They cut corners on both service and parts, and their follow-through is non-existent. This is now the second inverter I’ve had to replace since my system was installed in May 2021, and the system still does not function properly. Freedom Forever claims to “monitor” customer systems, but that’s simply not true. Not once have they ever reached out to me first when there’s an issue. Every time, I’m the one who has to call them — and their infamous “72-hour window” is nothing more than an excuse to delay action.
My system has been down since October 12, 2025. As a math teacher, I can confirm that far more than 72 hours have passed. Yet today, after I called them (again), I was told it would be another 14 days before they would even look at the system — not repair it, just look at it. This company is an absolute disappointment. Freedom Forever should be ashamed of how poorly they treat their customers. If I had the option, I would take legal action against them for their complete lack of accountability and failure to deliver what they promised.
Hello Kevin, Thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustration with the inverter and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible.
Reviewed Oct. 30, 2025
Their services were quick from start to finish. Judith ** was my sales representative and she was there to make sure all of the necessary process was running, to installing the appt how to read and understand the monitoring system. She's not only my rep but my friend as well.
Hello ALeida, thank you for your positive feedback! At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 30, 2025
Linda was very helpful in getting my panels monitored for issues right away. The phone was answered promptly. There was no long wait time which I absolutely enjoyed. The power company stated that my panels were not producing, Linda was able to identify the issue right away and get the proper channels involved to see why my panels are not producing power.
Hello Aleshia, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 30, 2025
Marshay provided exceptional customer service. Her soft voice eased my anxiety and she corrected a link issue for me to sign necessary documentation. Marshay waited for the documentation to show completed on her end. Thank you Freedom for having a team member such as Marshay and for assisting customers who have been abandoned by other Solar companies.
Hello Patricia, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 29, 2025
Very nice and informative CS rep, but she was unable to nail down a due date for the arrival of my new solar inverter that was ordered on 29 September 2025, but failed on 11 September 2025. Hopefully it will arrive soon.
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us.
Rest assured, we've taken your comments seriously and are looking into them further. Your feedback has been passed along within our organization for review, and we're actively exploring ways to address any concerns you've raised.
Reviewed Oct. 29, 2025
Top notch company. The installation crew arrived when they said they would. Estimated a two day job. Arrived at 7am and were finished and gone at 3pm. Did not leave any trash behind and actually swept out my garage.
Hello Jim, We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team met your expectations.
If there are any other questions or ways we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever for your solar needs!
Reviewed Oct. 29, 2025
Vicki was extremely helpful. She was professional and very patient with me while educating me on everything that I needed to know. She made an extremely frustrating experience so much better. I genuinely appreciate her help today! She deserves a raise!
Hello Danielle, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 29, 2025
Freedom originally installed the incorrect system, very difficult to reach and dismissive of our concerns, refused to repair or replace inverter box that has burn/char marks in it, and solar has been exponentially more expensive with them than it electricity was before without them.
Hello Jon, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Oct. 28, 2025
Ms. ** did complete the her job that I needed to be done and I would rate her for her job to 100%. I would hire her at anytime for the job that she is blessed to have. A very good employee. And she deserves 1000% with the skills she is blessed to have.
Hello Dexter, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 28, 2025
Thanks Linda for answering my question so quickly and thoroughly for me so early in the morning! It was such an uplifting way to start my day! Keep up the good work, especially when it feels hard or boring.
Hello Anita, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 27, 2025
I’m currently EXTREMELY frustrated and annoyed with Freedom, BUT, Anzerita was professional, friendly, and effective! I wish freedom/the planet was full of people like Anzerita. She is an asset in a world where miscommunication and empty promises run rampant. I currently recommend Anzerita..I do NOT recommend Freedom.
Hello Lee, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 27, 2025
Ayana went beyond my expectations to give me info I needed regarding my install. She spoke with additional resources to ensure me with the best update that was humanly possible. As it stated on her system that Freedom Forever is not actually ready for the install and found that there are glitches regarding the current text messages altar are being sent out to the customer.. I must reiterate that Ayana went beyond my expectations to give me info I needed, Along with a phone number I can call each week, because of the current glitch in your system.. Here’s the text message that’s being sent out: "Robert, your project is ready for solar panels to be installed. Please schedule an installation date in the customer portal. http://portal.freedomforever.com/my-appointments. Call us at (888) 557-6431 for help. Reply STOP to stop. Msg & Data rates may apply."
Hello Rob, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 27, 2025
I have been trying to fix roof leak for a while (at least 2 years) since I replaced the roof and paid for the removal and subsequent re-installation of the solar panels. Today's conversation reassured me that the leak and panels failures may finally be resolved.
Hello Rafael, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 27, 2025
Kesha was very helpful and made sure my issues were taken care of. She will have my agent or my project specialist to reach out to me and review the contract changes with me. I no longer have 4 accounts. Thank you Kesha.
Hello Everlene, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 26, 2025
I am giving Freedom Forever a five star review with some hesitation. Let me explain. Initial contact people were professional and fairly knowledgeable. Salespeople were also professional. My first encounter with an issue was when my project was denied. The explanation was in an email and not very detailed. The second issue was that a hole was made in the wall for access to the roof and left without any indication that it would be fixed. I reached out by phone, email and messaging several times in the next couple of weeks, and finally heard from customer service with Josue. That is when things started to turn around for me. More details were sent concerning the disqualification of my project. A repairman, Chris, started the repair on the wall. Unfortunately, he was sick and unable to return the next day to finish the repair. A week later, however, he did return and finished the repair to my expectations!
In retrospect I would say communication is slow, but when there is finally a connection, the company seems to be diligent in finding ways to resolve issues. I was encouraged as it become evident that Josue was listening to my problems concerning the company, even though I would not qualify for their services. A couple of months ago I did not think this company was working in my best interest. Now I would be happy to share my experience with my friends - and actually have.
Hello James, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 25, 2025
The first attempt at contact didn't get anywhere but they made up for it on the second! It was almost literally a 200 second turnaround to get my SolarEdge account info, so bravo, thanks for the help!
Hello Tuner, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 24, 2025
We had a very good conversation about my roof issues. This has been a problem for 2 years. I did hire roofers twice but the seal of the panel mounts did not last. The mounting hardware split the purlins under the shingles. The problem has not been resolved but it's in the works.
Hello Steve, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Oct. 23, 2025
Very helpful and patient contact with Freedom Forever, which everyone there that we have met are like that. Very transparent and informative. Hopefully he will help resolve our issues. All our questions were answered.
Hello June, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 23, 2025
The entire process has been very easy. The solar representative explained everything we needed to know about the process. They have kept us up-to-date regarding the installation. We will be telling our friends about this company.
Hello Randy, We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.If there are any other questions or ways we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever for your solar needs!
Reviewed Oct. 23, 2025
I have had nothing but trouble. I make phone calls and each and every time I have been told either the person Im talking with will call me back or they would have someone in management call me. I have yet to get one single return call. When my project was installed one of the installers accidentally picked up my Milwaukee 1/2" hammer drill with a 9.0 amp battery a 5/16" brad point drill bit and a drill stop. This has a combined value of $380.00 plus I have not been able to ise my drill since. This was taken in the 1st part of September and I still can't get reimbursed for my drill and accessories.
I sent my sales representative a quote on the replacement on September 12, 2025. He said he turned in a ticket to get it replaced however according to the people I have talked with at Freedom he never turned in a ticket. Since then I have made at least 5 or 6 calls regarding this yet I can't get anyone to do anything about it. I am beginning to think I have made a mistake going through Freedom. I have another home that you're supposed to install solar on however I am seriously considering canceling as you have only showed me confusion and the worst customer support I've ever seen. My number is **. I would like someone from customer support to call me but I'm not going to hold my breath. History seems to repeat itself.
Timothy **
Hello Tim, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Oct. 23, 2025
All the employees that I have spoken with are wonderful! I do not like how the solar power system works!! My solar panels are always going out. They do not work properly! I think that I am using my solar power but it reverts back to my electric company!
Hello Leslie, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 23, 2025
Ayana was very happy to help me though it took long time when I was struggling downloading the app. She kept waiting till I was able to create an account and logged in and she waited till everything was okay.
Hello James, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 22, 2025
I chose Freedom Forever with the expectation of long-term energy savings and professional service. Unfortunately, I’ve seen little financial benefit from the solar panels installed, and when I raised concerns, the response was deeply disappointing. A customer service person from Freedom Forever contacted me to follow-up on my solar panel performance, and I mentioned that I wasn't seeing significant savings. The customer service person said that they will send a technician to inspect the solar system in my house. The technician who came out was courteous and professional. However, he directed me to speak with one of their specialists online to address my concerns. That’s where things went downhill.
Instead of showing any interest in my concerns, the specialist tried to sell me additional panels. I made it clear I wasn’t interested in expanding my system, then he became rude, condescending, and ultimately hung up on me. This kind of treatment is unacceptable, especially when I’m trying to resolve a legitimate issue. I expected transparency and support—not a hard sell and disrespect. I’m sharing this review to warn others and to request that Freedom Forever take accountability for both the performance of my system and the behavior of their representatives.
Hello Pushpini, Thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustrations and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible.
Reviewed Oct. 22, 2025
I had a HORRIBLE experience with email. Farrah never responded back even when screenshots were provided and asked over and over for her assistance. This phone call was the complete opposite. She made notes and was so helpful.
Hello Marisol, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever
Reviewed Oct. 22, 2025
Mr. ** was very nice and kind. He listened to my concerns and assisted me with A 1 customer service. I really appreciate it all he did for me. If there were more people in the world like Mr. ** the world would be such a more better place. Thanks Nick.
Hello Clara, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 22, 2025
One of my solar panel was not generating power. Reached out to Customer representative and she was very helpful, friendly and able to troubleshoot the issue with quick turnaround time and created a ticket for on-site visit.
Hello Umasankar, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 22, 2025
My Customer Service Rep Prophet was so helpful, professional, courteous. I having been trying to find out who has my loan since July 2025. He is the first rep to follow thru for me. Prior times I was just transferred without a name or phone number to help me.
Hello Dorothy, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 21, 2025
He was very kind, understanding, and patient. He was very knowledgeable about my situation. Truly appreciate his kindness and knowledge as well as support! Very good call, appreciate him truly. Thank you.
Hello Malinda, Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our solar installation. Your feedback means a lot, and we’re glad our team met your expectations. If you have any questions or need further assistance, we’re always happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 21, 2025
Olimpia was extremely pleasant and engaged in helping to solve my problem. She was kind and courteous and supportive and is an exceptional customer service representative. My problem is ongoing but I have every confidence that Olimpia will be able to help.
Hello Joseph, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 21, 2025
I’ve had two issues with my system and the two times that I’ve had to call I’ve had the best customer experience. I’m never worried if I’m gonna have a complicated customer service with Freedom forever. They have always had all the answers to every question I had. Even the installers were well informed with very questions I had.
Hello John, Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our solar installation. Your feedback means a lot, and we’re glad our team met your expectations. If you have any questions or need further assistance, we’re always happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 20, 2025
The technician dove deep into my energy consumption and into how much my panels were producing. He also gave me some pointers on how to not over use energy and spread my energy out so I can limit how many times I go into the energy grid. He was very professional. Helpful and polite.
Hello Jeremy, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Thank you for choosing Freedom Forever!
Reviewed Oct. 17, 2025
This one of the worst companies ever! It is better NOT to go solar if there is no alternative to this horrible company. They did solar for me in 2021 December. The system stop working since June 2025. Barely 3 years. I am paying the loan and paying the high cost of electricity bill. No one to talk to. I got someone on the line in September who said the inverter is bad, It is under warranty but they still has not done anything about it. No one called or even send an email. They are scamming people. I am sure they are busy looking for next victims. So, you see they sold bad product to me, took the money and I am left paying double bills. Don't let this happen to you. I will have to look for probably legal means of getting them to do something.
Hello, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Oct. 17, 2025
Project is still ongoing, 14 months so far since contract was signed. Installation has been held up multiple times by poor communication between the vendor and the utility. I had to initiate contact directly with the utility and remedy issues on my own for the project to start installation. The vendor did nothing on their own. I would not recommend this company for a solar installation.
Hello Keith, Thank you for your feedback! At Freedom Forever, delivering an exceptional customer experience is our top priority. We understand your frustration with your project and sincerely apologize for the inconvenience. To ensure your concerns are addressed promptly, we’ve connected you with one of our Online Support Specialists to help resolve the issue as quickly as possible
Reviewed Oct. 16, 2025
Predatory tactics and months long stalls to resolve issues. Customer service reps seem sincerely helpful but bottom line is no resolution. Sold system to my 82 year old mother with evident cognitive issues and she was in the process of being moved. System did not work for several months after installation and it is agonizing trying to get reimbursed for their “guaranteed” power production. Their timeline keeps changing and is currently “backlogged” with no ETA.
Hello Trish, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Oct. 15, 2025
Ayana was stellar in her support. She identified my situation, and was able to help me. Great customer service! She was understanding, polite and very articulate. Having a hearing problem, I was still able to understand everything that was said.
Hello Andy, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 15, 2025
Luis was kind and I received the information I needed quickly. I have been trying to get the information for days and Luis was able to get it to me in minutes. If you call, get tech support, they are much kinder.
Hello Amanda, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 15, 2025
When speaking to Jocelyn, she’s the only person after months of calls, is the only person who has really helped. Our experience with Freedom overall has been awful, but the experience with Jocelyn was amazing.
Hello Erika,thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 14, 2025
So far between Adam selling the system and up to Freedom installation. All has gone smoothly. Installation was ahead of scheduled date, the crew was very pleasant and patient with questions I had. Left area clean. Great guys.
Hello David, Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our solar installation. Your feedback means a lot, and we’re glad our team met your expectations. If you have any questions or need further assistance, we’re always happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 14, 2025
Anaya deserves 5 stars. She was helpful and calmly and comprehensively answered my questions. I commend her for excellent customer service and professionalism. She has been the best thing about my experience with Freedom Forever. This company supposedly scheduled a Site Survey but no one showed up for the appointment. When I called to inquiry, a different 'service rep' said there was no Site Survey scheduled but 'that they sometimes fall off'. That made no sense to me be we rescheduled the Site Survey.
In advance of that appointment, I checked the Freedom Forever customer portal and under Appointments there's nothing scheduled. So, I again called Freedom Forever and got 'Ria', a robot who claimed to be human, who said 'she' couldn't find evidence of a Site Survey scheduled for me. And then I asked her to transfer me to a human... and finally - after 'Ria' kept insisting she was human - I got transferred to Anaya. Thank goodness!
Hello Joseph, Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our solar installation. Your feedback means a lot, and we’re glad our team met your expectations. If you have any questions or need further assistance, we’re always happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 14, 2025
I needed some documentation and reached out. Spoke with Linda. She was very knowledgeable, helpful, friendly, and courteous. She was able to point me in the right direction to obtain what I was looking for. Thank you, Linda.
Hello, thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our solar installation. Your feedback means a lot, and we’re glad our team met your expectations. If you have any questions or need further assistance, we’re always happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 13, 2025
Ever since the Freedom Forever sales team led by Danny Correa here in Orange County, CA got in touch with me, he walked me through the whole process, and was transparent on what and when they were doing on the project. I got immediate access to the portal and he went through the panel design, layout and battery choice. Once this was decided, the survey happened within the week. Danny is a great sales manager and I appreciated his willingness to help.
I was ready for installation which was done with great precision. The install team of 5 from Fresno, drove in early on 10/07 and knocked it off in a day. The team was sharp and knew what they were doing. Moses, Jose, Enrique, Marco and Isaac were phenomenal. I hope Freedom Forever recognizes their effort and rewards them for their professionalism.
Hello Sanjeev, Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our solar installation. Your feedback means a lot, and we’re glad our team met your expectations. If you have any questions or need further assistance, we’re always happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 13, 2025
The agent that assisted me today was very helpful. I had a power outage issue last week and I was concerned about my breakers on my old system and on the breakers on my solar battery. After speaking with the agent today my mind is at ease. It's not easy for us seniors (80) to navigate all this stuff.
Hello Cora,thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 11, 2025
I'm in Waterville maine 04901. Your saleman Karson ** told us that the price would be $132 month. No more than that. I ask him many times. He said $132 a month. Well he lied to us. Now I have a line fee of $29 to power co. Also I have a tax on the $132 which is around $7.30 a month. I'm 82 this month. My wife is 84. At $170.00 a month we are not saving any money. May be losing money. Can you help us. ==Thank you.== Jerome
Hello Carol, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Oct. 11, 2025
Extremely helpful! She took the time to understand the situation and provide the best solution to the request where previously I was told the request was satisfied and was placed on hold by another representative who stated the request was submitted. She also provided documentation showing the process was initiated.
Hello Erick, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 10, 2025
Very helpful with starting the support case to assist me. Initiated the claim to support my concern of panels not operating correctly and understanding my concerns. Very attentive to listening to my issues.
Hello Patrick, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 10, 2025
Always great communication. Glad I chose Freedom Forever Solar. I had a quote from another company that was very high. Freedom Forever has excellent financing options and tracking of solar power from their app is great.
Hello Q, thank you for your positive feedback! At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 10, 2025
Very helpful and knowledgeable. Great service, was very nice. I appreciated their quick, fast service. Job well done, had no problem with the given me information request. Continue doing great work. Have a great day
Hello Jennifer, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 9, 2025
There were very friendly and knew what I was talking about. Understanding everything that I was talking about. Looking up my order and relaying the information I received from Ameren to the engineering department so they know about the issues on ameren side to complete the final hook up.
Hello, Matthew. Thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 9, 2025
The agent was very knowledgeable and professional. They were able to find my account address the issue and took care of my issue in a timely manner. I was put on a brief hold for the transfer and they checked in with me until the other agent was able to connect to the call.
Hello Lamar, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 9, 2025
When we initially had the conversation with your sales rep, he explained that the install would only take a few hours. Yesterday was the 3rd of 4th time your team was at my house, and they still have to come back to fix some of the damage made to my attic entrance. Even though they have known about it since the first visit. It seemed like every time they came to the house they didn’t have all the parts needed in order to do the install. Your team seemed very unprepared for doing the full install and have taken time from my work for myself every time they have to come do something.
I even asked that they fix the damages while scheduling every follow up visit yet the contractor was never part of the team. Not sure if this is normal and we were just misinformed at the start but what we signed up for is not what happened. The team however was professional and nice, just need to be better organized for this and make sure you have everything on hand before starting a project.
Hello Ashley, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online
Reviewed Oct. 8, 2025
Freedom Forever Solar has been great. I would highly recommend. Very professional and knowledgeable team that walked me through the process step by step (first time solar project/ customer). I should’ve went solar a long time ago! Thank you FF.
Hello Xavier, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 8, 2025
My solar panels stopped producing power about a month and a half ago. We were never notified about this. How we discovered the issue was through our $400+ power bill on top of the cost of our panels. We checked our Enphase box and it was completely shut off. We contacted SunRun and they said the earliest they could get someone to our home would be October 15th. We then contacted Freedom Forever and were told that SunRun had to put in an order first. By the time someone comes to our home it will be a little over 2 months with our panels not producing power. What is the point of having solar panels if they don't work and no one seems to be concerned with how to fix the problem?
Hello Dianne, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online
Reviewed Oct. 8, 2025
We had a technical problem. The first day our service was turned on. It turned out it was something we did. A technician came out and not only fixed what we had done, but thoroughly educated us in how our system works and what to do in the future.
Hello Lonnie, thank you for sharing your feedback! At Freedom Forever, our commitment is to ensure every customer enjoys an exceptional experience. We are delighted to learn that we have met your expectations with your project. It is our pleasure to continue our partnership with you. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Reviewed Oct. 8, 2025
Ricardo was professional and knowledgeable, he helped me with my question on a timely manner and resolve my problem. It is important to feel at ease on a call where the representative makes you feel that they are doing everything they can to answer your question and solve the problem. Excellent job Ricardo.
Hello Marilyn, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 7, 2025
Good response. Answered my questions. Inverter problem is being dealt with. Initial response by AI was OK, but things improved when I talked to a real person. Transfer from AI to a person was fairly seamless and easy.
Hello James, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 7, 2025
Very Helpful, I would recommend to friends and family. This agent consistently provides exceptional service by attentively listening to customer concerns, responding with patience, and resolving issues efficiently. He should be praised for his helpful and friendly demeanor.
Hello Sean, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 7, 2025
I recently had the pleasure of interacting with Freedom Forever customer service, and I cannot recommend them enough! From start to finish, the experience was seamless and reassuring. The team was incredibly friendly and professional, making me feel heard and valued throughout the entire process. What stood out the most was how they went above and beyond to assist me. Every question I had was answered promptly, and they offered solutions that were both thoughtful and effective. It's rare to encounter a company that puts this much effort into ensuring customer satisfaction, and Freedom Forever truly delivered. Overall, I give their service a 5 out of 5. If you’re looking for a company that cares about its customers and provides outstanding support, Freedom Forever is a fantastic choice!
Hello G, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 6, 2025
The customer service representative was very helpful and patient with us. The customer service representative stayed friendly and understanding. I appreciate when I don’t have to talk to a computer first, only a quick question about language and then I will wait for a person.
Hello Lisa, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 6, 2025
We are the new owners of a home that had already installed freedom forever solar. Linda, our representative was especially helpful in assisting us with how to facilitate the transfer of ownership. Couldn’t have been more helpful. Thanks!
Hello Gary, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 4, 2025
Let's start with the positive, Julian the electrician and team leader did a great job installing the solar panels, gateway, 2 breaker/disconnect boxes and piping very neatly. The crew clean up after working inside, outside, and commission the solar system today, according to Julian everything is working but, I need to wait on town inspection and Unitil electric to change the meter. Freedom Forever swapped out my solar panels for lower wattage and less efficient ones, and made up overall wattage by increasing panel count, I don't like that!
Hello Delton, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority
Thank you for choosing Freedom Forever for your solar needs!
Reviewed Oct. 3, 2025
Overall, the business, I guess being operated in Texas from California, seems a touch disorganized. Customers need to know all the info upfront; a good presentation of the stats of the system and the actual conversion stats would help. I had no idea I was being so poorly compensated by the local energy company, although this remained an open question for a while. They had not even informed me that the previous company had no "discount plan." I had to find out myself 5 months later. I did finally switch to a company later that had a "discount plan", albeit not a very good one. I guess I did not understand the choreography of this in Texas, a place where the sun shines hard and many, many months sport triple digit temperatures.
In addition, making the customers aware of the app being online would help too at that time. I guess some prefer to use their phones, this is not true for everyone. Actually your app is a plus for the business and is a great positive since it is so easy to use. I was guided by Rosie after hours for this, and for that I am grateful. She was very clear and directive. I had previously been contacted by some others, and was not quite clear what was needed. Of course, the previous business had not been clear about what was going since their seemed to be a everchanging list of companies involved: contractors, installers, apps, some of which changed midstream.
Please forgive my wire-brushing you a little, I have become quite critical in recent days due to amount of phishing, spam, people asking for money, or trying to sell me a product or service I neither desire nor have requested. So far, my wife, Nancy ** and I, Josh **, (we have kept our last names, even though we are married) have stuck with the program. Under the current circumstances I plan to stay in touch and on point.
Thank you for your feedback. it’s valuable to us at Freedom Forever. We appreciate your honesty and have shared your comments with our team for review. Please know we’re actively working to address your concerns. Your input helps us improve, and we’re grateful for the opportunity to learn from your experience.
Reviewed Oct. 3, 2025
So far so good! The representative who assisted me was very professional, had answers for my questions in a timely manner, plus she was personable, and I felt she was truly concerned about my issue. I look forward to the follow up as she described it.
Hello Jane, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 3, 2025
Maria was wonderful! She explained why I would see blinking lights, especially at night. She took the time to email me a link to check how my system is working. I gave her my new email address and she updated my account. She was so pleasant, spoke clearly and did not rush. Maria is a great representative of Freedom Forever. She is a great asset for your company. Please acknowledge her and the great experience I had.
Hello Paulette, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 3, 2025
Luis answered my questions and updated me on the status of my reimbursement claim. He was informed, courteous and helpful. I have no doubt that he will be on top of my concerns and I can count on his help in the future.
Hello Skye, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 3, 2025
Olympia was so helpful and kind. I really appreciated her patience and support. I will gladly recommend Freedom Forever as a company to work with on Solar System.. Oh goodness gracious I am not a wordy person
Hello Teresa, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 3, 2025
Knowledgeable customer service representative and gave solution to my problem. Always polite even that the system was very slow and gave us a long wait time to process my claim but at the end the representative was always courteous and kind.
Hello, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today!
Reviewed Oct. 2, 2025
Most of the solar installation was good. The installers were great. Just seems to be a problem with getting replacement parts in a timely manner. The salesman disappeared on me and is nonresponsive. Calling the help desk was good. The representatives were very polite, very helpful and knowledgeable.
Hello Arthur,
Thank you for your valuable feedback. We appreciate your openness and insight regarding your experience with Freedom Forever. Please know your comments have been taken seriously and shared internally for review. We're actively exploring ways to address your concerns and improve our service. Your input helps us grow, and we're grateful for the opportunity to learn from your experience.
Reviewed Oct. 1, 2025
Called 5 times and finally reached someone helpful. Apparently service reports are not a thing after fixing an issue on the panels, but we were able to get and record a verbal conversation confirming the work was completed for our new home buyers
Hello Jamie, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Oct. 1, 2025
The crew I had was totally awesome. I'd recommend them to anyone. I've had two different crews now and both were awesome. They very well knowledgeable and answered all my questions. I hope next crew is as good as the first two. We're waiting on the battery to come in so that's my delay on fully being online. Shipping problems happen sometimes but I'm sure when it comes in they'll be right out and do the last phase. Thanks Freedom Forever!!
Hi Scott, thank you for your wonderful review! We're thrilled you had a great experience with your solar installation. Your feedback means a lot, and we're glad our team met your expectations. If you have any questions or need further assistance, we're here to help. Your satisfaction is our priority. Thanks for choosing Freedom Forever!
Reviewed Sept. 30, 2025
Worst experience ever. Delayed every time. Never had effective response. Regret all. Only if I could cancel the whole thing, I would do it. After almost a year, it still doesn’t work at all, I have nowhere nor anyone to get concrete help. I am still in the dark about what’s going on?
Hello Jun, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with the delays and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Sept. 30, 2025
Elizabeth was very helpful with my problem. She checked & knew what to do to get everything correct. She then guided me through the procedure & waited to make sure everything worked ok and made sure I didn’t have any other issues. THANK YOU!
Hello Rick, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today!
Reviewed Sept. 29, 2025
No savings on my bill, my solar stopped working July 4th and was not notified by Freedom Forever. APS notified me that my solar panels stopped working on Sep 28, 2025. Truly regret getting solar panels.
Hello Ricardo, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Sept. 29, 2025
Very disappointed with the service. We were promised the system would more than cover usage. We are all electric, we made them aware we wanted to at least break even on usage if we bought the system. They overpromised and under delivered. We have a bill of $2,000 annually with electricity company after BUYING our solar system.
Hello Michael, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Sept. 27, 2025
Freedom Forever provided a residential solar panel installation at my home in Seattle, WA in the Spring of 2025. The installation went smoothly and the system is performing well. The reason for the low rating is their business practices. To prep for the installation Freedom bundled a new roof into the project which was financed through their preferred lender, Mosaic. Freedom sub-contracted the new roof to a local roofing contractor and they were responsible to pay the roofing company. I recently found out Freedom has not paid the roofing company and it is holding up my warranty being initiated. The lack of payment appears to be due to Mosaic declaring bankruptcy (even though I paid off the loan). Freedom's customer service to resolve this issue is non-existent.
Hello Beth, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with your project and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Sept. 26, 2025
So far not so good. We have only had the system on our home for maybe 8 months. It was only working for the first 2 and has been non operational since. We have had techs out twice which has been a very difficult to make happen since the beginning. After the last repair the issue returned within hours after the tech left. I was able to beg them to return as quick as possible which was 2 WEEKS! The tech returned and found it was another warranty repair due to the previous repair and would try to get back to complete the same day. This did not happen and I waited 2 days to hear from scheduling. No contact was made and I have now been on hold to beg for their prompt return as this fiasco has cost us thousands at this point to the power company on top of what fees we are obligated to pay the installers loan. Poor poor customer service. Heed my warning - DON'T DO IT!!
Hello, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Sept. 26, 2025
The quality of the installation was excellent. It took a little while for the company to get the supplies so they’re about two months late for my insulation but other than that it was great. Very high-quality installation and great staff.
Hello Wiley, thank you for your wonderful review! We're thrilled you had a great experience with your solar installation. Your satisfaction means everything to us, and we’re glad our team met your expectations. If you have any questions or need further assistance, we're always here to help. Thank you for choosing Freedom Forever!
Reviewed Sept. 26, 2025
It’s an easy and smooth experience. I learned many new things about Solar System. This is definitely gonna reduce my electric bills. I’m very excited to see my next bill. I suggest everyone to go for Solar and Save Earth.
Hello Dhrutil, thank you for your wonderful review! We're thrilled you had a great experience with your solar installation. Your satisfaction means everything to us, and we’re glad our team met your expectations. If you have any questions or need further assistance, we're always here to help. Thank you for choosing Freedom Forever!
Reviewed Sept. 26, 2025
Outstanding service! Teetee was inspired to assist me with my request for my solar panel concern, and she did not stop until she found the solution. I am pleased with her dedication towards making me feel at ease.
Hello Deshaun, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 25, 2025
Sketchy sales, pushy tactics, then threats against my property and a lien against my house if I didn't comply with a hourly rate change with ComEd. And even after all this, the system still doesn't work. It was supposed to be finished by now, but because it was set up wrong, I have to pay ComEd high demand hourly rates which are over 3 times what I started with. This entire thing is a disaster. Pick anyone else.
Hello Mara,
Your feedback means a lot to us at Freedom Forever. We understand the challenges you’ve faced with your solar project and are here to assist with care and transparency. To begin the resolution process, please email OnlineSupport@FreedomForever.com with your name, project address, phone number, email, and a brief description of your concern. An Online Support Specialist will reach out to you directly.
Freedom Forever.
Reviewed Sept. 23, 2025
Representative Olimpia offered thorough follow up of my project situation, took ownership and gave me a summary that I was able to understand. Her teamwork, research, communication skills are excellent, and so is her empathy. Please, more reps like her.
Hello Marie,
Thank you for your positive feedback! We’re thrilled to know our customer support specialist delivered a stellar experience and successfully assisted you. At Freedom Forever, we strive to provide the best service with every interaction, and it’s rewarding to see that reflected in your experience. If you have any other questions or needs, we’re happy to help. Your satisfaction is our priority—thank you for choosing Freedom Forever!
Reviewed Sept. 23, 2025
I was very pleased by the sense of urgency taken by Ari.. I explained to him what was going on and his team did reach out to me the same day.. Ari was very friendly and was very caring to my needs. You rock! Thank you for your help.
Hello Christopher,
We’re delighted to receive your positive feedback! Knowing our support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, we strive to deliver the best service with every interaction, and it’s fantastic to know we achieved that today. If you need further assistance, we’re always happy to help. Thank you for choosing Freedom Forever!
Reviewed Sept. 20, 2025
I've written multiple emails after 4 months of solar panels installed, but no operation. They keep sending me some insurance document without explaining what is being covered or if the policy is for me to pay or the company and they don't reply to emails with the specifics. Seems like an umbrella company to collect more money per month.
Hello Rafael, thank you for your feedback. At Freedom Forever, delivering an exceptional experience is our top priority. We understand your frustration with the documents and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, we’ve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Reviewed Sept. 19, 2025
I called Freedom today and I had several issues. But luckily, Maria came on the phone and was able to clarify everything. She was quite patient and very professional. And she was able to break down the system to the letter t. I recommend this to anyone. And everyone that needs to get solar panels, as long as you have someone in the background that could help you out. This is a place to go
Hello Anderson, thank you for your positive feedback! We’re thrilled to hear our support specialist provided a great experience. At Freedom Forever, we strive to deliver exceptional service with every interaction. If you have any questions or need further assistance, we’re happy to help. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!
Reviewed Sept. 19, 2025
I’ve received no meaningful support from this company. They say they are there when they aren’t, there is always another number to call, and no one resolves any problems, just passes you off. They said they couldn’t inspect our system because the tech wasn’t available. Then no one showed up and said our system was inspected. The installer said our inverters were inop, but no one ever came out to fix them despite our repeated requests. They then said our system is producing power, but I can’t see it in any way. Said it’ll be 7-14 days before they resolve that issue, but my system is in an alarm state and not producing any power. They won’t, however, deal with that until I call them back next week because it hasn’t been broken for at least 10% of a month yet (3 days). Worst company I have ever worked with.
Hello Michael, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
Reviewed Sept. 18, 2025
Problem with paperwork for job completion and lien release. They found it and sent me a copy. I was able to forward the information to the company that needed it to complete my loan application. Problem solved.
Hello Paul,
We’re delighted to receive your positive feedback! Knowing our support team provided you with a stellar experience brings us great joy. At Freedom Forever, we strive to deliver the best service with every interaction, and we’re happy to have achieved that with you today. If you have any other questions or needs, we’re here to help. Thank you for choosing Freedom Forever!
Reviewed Sept. 18, 2025
First year and a half with solar, everything was wonderful. After that, system battery went out, cost went UP. UP, UP!! And service disappeared. Now, Instead of paying just an electric bill or just paying solar with a small electric bill, we now pay electric bill of $200+ and a solar equipment bill of $200 a month. So, reality sucks... solar doesn't work! At least from Freedom Forever it does not work. Oh. And there is no out from this! We're just stuck!
Hello Susan, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email OnlineSupport@FreedomForever.com with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation
Reviewed Sept. 18, 2025
I spoke with AI which couldn't help. I waited 15 minutes to deal with customer support, who needed all the info again, then was transferred to the "production team" which scheduled an automated long distance check of the solar system to try and fix it and said that they would scheduled a technician if it was needed then ended call. I received a text saying that a technician was needed and that I needed to call their scheduling service, instead of just scheduling something. 15 minutes on hold later, and I am told that they need to wait for technicians to be available in my area to schedule something and that they would reach out. I asked when I should check back if I didn't hear something and was told to wait a week, and was given no turnaround time. Use someone else for your install who is actually local and doesn't make empty promises.
Hello Matthew,
Thank you for sharing your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. To help resolve your concern, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of the issue. One of our Online Support Specialists will connect with you directly. We appreciate your trust and partnership.
Best regards,Freedom Forever.
Reviewed Sept. 18, 2025
This is our first time having solar, and I was a little confused by the three different companies who were involved. I called Freedom and spoke to Linda, and she was fantastic. She explained everything and told me who I need to call depending on what's happening.
Hello Paul,
We are delighted to receive your positive feedback! Knowing our support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, we are committed to delivering the best service with every interaction. If you have any other questions or needs, we are more than happy to assist. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Sept. 17, 2025
Very knowledgeable and professional. We were very pleased with the service received. She educated us regarding our usage and production. She spoke clearly and listened to our concerns while answering every question we have
Hello Robert,
We are delighted to receive your positive feedback! Knowing our support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, we are committed to delivering the best service with every interaction. If you have any other questions or needs, we are more than happy to assist. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Sept. 17, 2025
The support team is very helpful and seeks to address any issues. They researched my project, provided me with the updates and connected me with the right people to keep the project moving. The project is on track toward completion.
Hello Bryan,
We are delighted to receive your positive feedback! Knowing our support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, we are committed to delivering the best service with every interaction. If you have any other questions or needs, we are more than happy to assist. Your satisfaction is our top priority. Thank you for choosing Freedom Forever!
Reviewed Sept. 16, 2025
Did not complete job in a timely manner so I canceled the project. It was already financed and they did not communicate that to the financier. Now I have a $46,000 loan I have to pay on and they won’t expedite dealing with this problem. Have no solar panels. Nothing.
Hello,
Your feedback means a great deal to us at Freedom Forever. We understand the challenges you’ve faced with regard to the cancellation. Please email OnlineSupport@FreedomForever.com with your name, project address, phone, email, and a brief description. A Support Specialist will connect with you directly. Thank you for your cooperation.
Warm regards,Freedom Forever.
Freedom Forever Company Information
- Company Name:
- Freedom Forever
- Year Founded:
- 2011
- Address:
- 43445 Business Park Drive, Suite 104
- City:
- Temecula
- State/Province:
- CA
- Postal Code:
- 92590
- Country:
- United States
- Website:
- freedomforever.com
