Walmart Pharmacy Reviews

Now this month end of Dec. He took his diabetes medication bottles to the pharmacy to be refilled, and called in his blood pressure medications. His blood pressure medications was refilled with no problem, but they first refused to refill his diabetes medications, then when they double checked (I am not sure of which person did this) but when they rechecked they saw he DID have one remaining refill on his diabetes medications, so they told him they would refill it, so he waited a long time at the counter while they assumedly refilled it. So when he was given the "prescription" he did not look at the medicine bottles when it was handed to him in the stabled shut bag, he just brought it home.

When he got home he discovered that they had given him the wrong kind of medication a medicine he has never even heard of before or taken, the name of that medication is ** (500MG CR Cap) so he called them up and told them they had given him the wrong medicine, and he took this medicine back. We still have the paper that was in the bag with this medicine is how I know what it is now. It was dark green capsules in two big bottles. The bottles of medication had his name on them. But it was not his medication, it was not anything he had ever taken before.

There was a pharmacist tech there at the counter, she gave him six of the ** pills that he needed since he told her that he had been without that medication for a week at that time. The pharmacist on duty at that time was **. I assume he gave the approval for the six pills to be given to my husband. Then he was told to come back Friday January 2 and he would be able to pick up the rest of his medication. He was not able to get there Friday so he called today (Saturday) to see if they had his medication. He was told NO that they did not that he did not have any more refills. And the name of that pharmacist was **.

He also spoke with the store manager, and was not able to resolve this matter. He said she was acting like he was trying to get medicine refilled for no reason. He was also made to feel like it was his fault that this has not been resolved, although he has called just about every day, that it was possible for him to call. Without his medications he will soon get very sick, this is a diabetic medication, not a narcotic or anything that someone would want just to be taking it.

The consequences of his not having his medication have been a gradual rise each day in his blood sugar levels, and if he is not able to soon get his medications he will not be able to work, as he is a truck driver, you can drive when you have diabetes provided you are on pills not insulin, and your blood sugar levels have to stay under two hundred. If he is not soon able to get his medication he will lose his job, and we will have no income whatsoever. We will end up having to go live in the homeless shelter if they have room, if not we will end up having to live in our vehicle, and it is not big enough for five people to live in, it is a small car. We do not have any relatives we could live with or any more resources to draw from, so this is an extreme hardship that is being placed on our family.

This is way too much stress for our family at this time. We have a son fixing to deploy to go over to Iraq and that alone is stressful, add that to not being able to get his medication, and my husband could end up with a heart attack or stroke or in the hospital. Or even dead. This would be an extreme economical problem for our family and if my husband also dies or has organ failure due to not being able to get his medications on time then he could end up needing extensive medical interventions which will be very costly, and we currently do not have any savings that would cover that kind of medical care.

He needs his medication before he can go back on the road, and he is due to be back on the road this coming week. It is illegal for him to drive with a blood sugar not under control. That falls under the DOT regulations, which is at the federal level. The section of the DOT handbook where that is found is in 391.43 under the FMCSR.

When I went in to see my Dr the next day I was told by him the pharmacist Chris had called him and the POLICE concerning my use of this medication? I was furious!!! Where does the pharmacist get the right to cancel someone’s prescription? And to call the Police? I was not overusing or abusing my medication in any way!! Where do they get the right? They had NO idea of my medical problems I am having. I told the Dr exactly that and he agreed. This was absolutely absurd! I will never go to a Walmart Pharmacy again! I was not given this medication before except for after surgery. I had only gotten 4 or 5 prescps from them in a 3 month period. I am going to try to do everything I can to report this. I was in pain w/out medication until I seen my Dr. I was furious. I felt violated by the pharmacist. They got the police involved. My Dr was very hesitant on giving me my pain medication due to this pharmacist. I was humiliated.

Needless to say, I returned to Walmart and asked them if they had made a mistake and overcharged me. The lady pharmacist at Walmart said no, my share was $25.49 and my insurance paid another $25 for a total of $50.49. I then showed her my receipt from the other pharmacy and she looked at it and said $8.75 is below their cost and that I should buy it at the other pharmacy. I asked for a refund due to what I considered a gross overcharge ($50.49 at Walmart vs. $8.75 at a local pharmacy). Of course she refused to give me any refund. I then got on the internet to verify the lower price and sure enough, you can purchase this product for about the same price ($8.75) by mail. Thumbs down to Walmart!

When it was my turn, the woman motioned me forward. I told her I was picking up a prescription for my husband and that it had been submitted by our doctor's office. She turned around and pulled a bag from the racks on the back wall where prescriptions wait for pick up. She looks at it and says the note by the pharmacist indicated they did not fill the prescription because the insurance carrier said it was too soon and they would not pay for it. I explained to the lady that it could not be too soon, that there was a mistake, because we had not had a prescription for blood pressure medication filled yet. The dr. had given my husband samples of different medications until they found the one they wished to prescribe.

She left the counter, went to talk to the pharmacist and came back and said that I could pay full price for it if I wanted it, but the insurance wouldn't pay for it. I asked why the pharmacy did not call us when they got this response from the insurance company and the cashier stated, "We cannot call people, we are too busy." I left without resolution. My husband called our insurance company and through a search, they discovered that my dr.'s office had called in the same prescription twice, once on Thursday and once on Friday, when my husband spoke to them.

The rejection came as a result of the first prescription being filled a day earlier. My husband returned to Walmart Pharmacy Monday morning and they retrieved the first prescription that was called in from the rack on the wall. Had the cashiers looked, or had the pharmacist done any checking at all, they would have discovered they had 2 prescription requests for the same medication for my husband. Also, our insurance company could have said that they were requested to cover costs for the same medication a day earlier. It was the rudeness of the Walmart Cashiers and the lack of any customer contact or care by the pharmacist that angers me.

This isn't the first time this pharmacy has treated us like we do not matter and they are too important to try to resolve an issue with our prescriptions. (On a prior occasion, I had to wait about 4-5 hours for a prescription that was electronically submitted by dr's office to be filled because they do not put electronic submissions into the same line as hard copy prescriptions, thus making the wait longer and unfair to many customers). If you are too busy, hire more employees, or limit your customers. If we were advised they were too busy, then we would have gone elsewhere.

When I went in to pick up the prescription the next day the other Pharmacist who was present the day before said the other pharmacist was having a bad day. I own a business and deal with people every day and I can't afford to have a BAD DAY!

Again today I called to renew a prescription and was spelling my name because it is unusual. Brian interrupted me in mid-spelling with, what is your birthday? I ignored him again continuing spelling my name and then gave him my birthday. Because he had been so rude I asked him his name and his response was, Brian. No last name was given. So I called back and asked a clerk his last name so I could report him. If interpersonal skills is not a requirement for a pharmacist , it should be. He lacks the rudimentary respect for others that is necessary to get along in the world.

Because of his lack of civility, Wal Mart now has a black mark in my book. I was in the work force for 30 years as a special education teacher and many other jobs. This man should not be allowed to deal with the public and surely there are enough pharmacists looking for jobs that he could be replaced. I will now seek to make this known to the higher ups in this organization.

With so many people looking for a job now it looks as if Wal Mart could hire enought people to at least fill in for the milling people.

Like a lot of people standing there in line I'm a senior citizen and it hurts My legs and back to just stand there. There are benches there but if you sit down you loose your place in line, on top of that people who are standing there are sick or they would not be there.

I realize you cant anticipate everything to staff accordingly but when a line builds up someone should be able to call for help. There was another lady in the pharmacy area milling around in the back but she waited until 8:45 to come try to help clear up the line. I dont think this is acceptable.

After about 10 min., a lady approached me and asked if she could help me. As it turns out, she was the same one who apologized earlier when the pharmacist refused to come to the phone. Again-- the pharmacist said she was too busy to talk to me!!! It was not a life-or- death situation---

My problem is that I was told that the correction would be addressed approx. 30min. I Waited for ywo hrs.!! Along w/about 20 other people!! Some were coming in complaining that they were waiting since 1:00 for their prescriptions and finally came to the store to see what the problem was! THE STAFF,AS USUAL!!! When is someone going to do something about this pharmacy?? Does someone have to die to get something done? Walking away is not going to get the job done.. WHO hires these people?? I will not turn-tail and run. I will keep fighting these tyrants, called WALMART, until some kind of justice is done!! No matter how irrelevent your story is to others, make some noise--- sooner or later; someone WILL hear!!

Total frustration, fatigue, high blood pressure, nausea and a deep concern for my fellow man!!! THANK YOU.

loss of man hours. even though I am too old to work I STILL COUNT MY TIME AS VALUABLE TO ME.

Today I open the bag and the medication is wrong. My prescription dosage is 25mg., the pharmacist gave me a generic brand with the dosage of 10mg. I have been to three different Wal-Mart stores to have my prescriptions filled or re-filled. Each time I have had nothing but problems. It takes them 45 minutes to an hour to fill the prescription whether it new or re-filled. I have tried calling in my prescriptions for re-fills. When I get there there is a problem. Stupid problems that are made by the Wal-Mart staff.

I was in the Baldwin Park Wal-Mart Pharmacy to get re-fills and was told that I had been given 60 tablets. I tell the clerk, No! I take one every morning and I am out now. So, What did the Torrance Wal-Mart do with the pills. I had the bottle in my purse. I showed it to the clerk. Always a problem and at my expense. This is the third prescription I've had filled at Wal-Mart with the doctor prescribing one dosage and the Wal-Mart pharmacist giving me a lower dosage.

I took a pill and about 2 hours later had a panic attack.

The next month, in August, I tried to fill it again and they handed me a generic brand. I said that I could not take generic for this medicine and that I did not authorize the change. Then she said that because I refused the generic, my insurance tacked on a penalty and the RX would cost $100.00 instead the $35.00 co-pay. I told her to contact my insurance and explain the situation. I had tried generic in the past and they absolutely did not work in this case. They did not get anywhere with my insurance and were actually kind enough - after two hours - to give me 2 days worth of med.

So, when I came home I had to spend several more hours with my insurance - Blue Cross Blue Shield - to explain to them how dangerous it would be to change my medicine and potentially open the door to having multiple seizures! I had to speak to a supervisor who at 6:00pm left me a message telling me my prescription would be ready. Well the next day I went to Wal-Mart to pick it up - again they did not have a whole bottle and could give me three days worth. I said to the check-out lady, "would this always be a problem?" She said, "You have the option of getting it filled somewhere else." I walked over to the pharmacist and told her she should keep the medicine on hand. She promised to order two bottles. It is sad they are so big that they don't NEED our business!

I turned around and asked to speak to her supervisor and she called security on me and I was told to never come in that store again. I went to the store manager and advised that I have previously had problems with receiving 1/2 the precriptions and having to come back, then I get this that I had to get more refills. I questioned how they were tracking the refills if 12-1=9.

I have to have all my precriptions and my mother's transferred to another store. I am my mother's caregiver, and I pick up her prescriptions, and since I am not allowed in the store again it will end up costing her more in the long run.

Amber became very un professional about it and told me the insurance nevers covers it and I didn't know what I was talking about. Then she told me without a receipt I was out of luck, In her words (too bad). I have been shopping at this store every since it was opened and have spent alot of money there. I ask her for her first and last name, she said you don't need to know that. I have been in Sales for 25 years....I don't respect her or that store anymore and will never go back.

When I asked why they didn't inform the hospital that they were too busy, when they got the fax. They were VERY RUDE about the whole thing, told me there was nothing they could do about it and to fill out a complaint form. They acted like they were tired of the situation themselves. I will not be back! I was sick! and didn't feel like running all over town to fill my perscriptions..but I DID! As a result from this, my parents have since moved their percription and pharmasutical needs else where.

The only physical damage was that I was already weak from laying in bed for 2 days on IV's and medicine etc. My mother would have done it for me but I had to sign for it. We were under stress in the first place with my dad having cancer surgery 2 days before. I think that's enough to make a good complaint.

when I ask who I could complaint to, NO ONE KNOWS. the clerk told me she just started working there, which is a bold face lie because i have been getting medicine there for several months and she always helps me. they are VERY RUDE and have NO CUSTOMER SERVICE QUALITIES. this was the straw that broke the camels back.. i switched from cvs to walmart because of the price. i had rather pay the difference than put up with walmart.

one time they filled my grandchilds perscription for his ears ( mind you this is an infant) and when we got home with the medicine, low and behold it was birth control. go figure! incompetent employees and pharmacist.

I told her that I took ** several years ago, and it gave me bad effects. She snatched up the bag and scanned it, and the register wouldn't take it. Then she realized that mine was still hanging up, and this was in fact the wrong one. There was no apology or anything. Meanwhile I had my debit/credit card and my prescription card in my hand on the counter the whole time. Every time it looked like she was going to ask for it, I held it out to her and she ignored me. When she told me the price, I asked why it was so much, and if she needed my px card. She said in a very snippy voice, that I already gave it to them. I explained that I in fact did not. She said, "Well how did we get it then" in a very condescending tone. I explained that my doctor called it in. She looked at me like I was lying, so I explained that I had shopping to do here, and I asked if she could send the px here instead of RiteAid.

I told her that I've been buying this for years, and my px plan has not changed, and I asked why it would be this much with my plan. She actually hollered at me and demanded to know why I didn't give her my card in the beginning. I told her that she did not ask for it and that I've had it sitting in my hand, right on the counter top the entire time, and I've been waiting for her to take it or ask for it. She gave me a dirty look and huffed and puffed, and said, "Well you're just gonna have to wait for the pharmacist to come back!" I asked her how long that would be, and I told her that I'm in a hurry. She said that he just went out on a break.

Then she turned around and walked away and left me there. Another lady who I guess was a co-worker, but who wasn't in any type of uniform and I had no way of knowing who she was, began trying to fix the problem in the computer. The pharmacist came back and the 3 of them worked on it on a back computer, and then Nancy came back and rang me up. There was never one apology from anyone. There was no regard for my inconvenience or the way I was treated. I will never go back to that pharmacy again. They have lost my business permanently.

So then I called the doctors office, the nurse informed me they would call me back. She called me back said you are all set you can pick up your prescription now. That was about 5pm. At 5:45pm my father in law drove me to Walmart to get my prescription. When got to my turn I said I was there to pick up my prescription, gave him my name and he responded my prescription wasn't ready. There were still 3 clerks behind the counter even though the manager and another clerk went for a walk. So i asked if they could get my prescription ready now. Was told it would be a while. I was the only customer at the counter and the 3 employees were continuing to chat about the guy who was waiting on me and how he was going on vacation and what would they like him to bring back for them.

I then asked him to speak to the pharmacy manager. He told me the manager was busy. I said yes i know he is walking around the store chatting with one of his employees, but i would like him paged. The clerk then told me he was not gonna page him. I went and spoke with another manager in the Walmart store, who went behind the pharmacy then few minutes later she came out said I am sorry mam but they got your prescription ready now, I have canceled the call for the manager. I was not happy they canceled the call to the manager, but was feeling dizzy so decided i had better leave, especially since my 88 yr old father-in-law was waiting for me out in the car.

This is not the first time my husband and I have had problems with this pharmacy. Twice they filled my husbands prescription wrong. He is on 90 day prescriptions and when he opened his bottle 2 different times was only given 30 pills. They gave us a hard time one time on it was not gonna give him the other 60 pills and these are maintenance prescriptions for a heart condition. I told them maybe they should count their remaining stock and they would see they were 60 pills over, sure enough they were.

They are very careless at this pharmacy and this one employee in all honestly should not be allowed to be around medicines of this nature. I have no idea what they need for experience and all to work in a pharmacy, but they screw up a lot on peoples prescriptions, have talked to other people who they have also screwed up their prescriptions. Would like this pharmacy to be made to get their act together and take their job more seriously and cautiously and if this can't be done they should be closed down.

Waste of my valuable time.

I returned in about two hours, nothing was ready. I talked to her about the percriptions,and she said they would be ready in two more hours. I told her I was leaving town and needed them. She talked to me in a very hateful voice and had a very bad attitude. At this time, the pharmacy manager overheard what was going on and had me out of the pharmacy in a few minutes. I will not use this pharmacy again. Lost a customer.

(remember this is a refill) I let him know, and I was getting hot about it? that I had been taking the drug for over one year and had never had to have the Doctor rewrite the prescription. It had always been call or faxed in. I went on to explain that now I was out and the repercussion of being out. He hung up on me while I was talking handing the phone back to my wife somewhere during the course of explaining. I then call him back on his land line to get his name and explained that I would be filling a complaint and that, in fact, he was incorrect about the ** re filling procedure. One of my other points was why he would not call me if he was unable to fill the prescription or my Doctor.

On 06/28/08, the next Monday, I received a call from my Doctors nurse, exclaiming that I had used abusive language in the exchange with Brian **? Since I never cuss at anyone, I am unsure what constitutes abusive language? I feel that hanging up on someone is an unprofessional act and warrants a complaint. I feel that not warning the customer about protocol or at least calling his doctor so they can call me warrants a complaint. I had switched this prescription from Tom Thumb to Wal-Mart thinking that I would receive, at the very least, the same service. Please let me know how I should have handled this since not refilling this prescription only hurt me. Had he not indicated to my doctor that I use abusive language, I would, More than likely had dropped it. Now this is but the first of several complaints that I will send to make sure everyone knows.

The next day I called my doctor, at about 1:00pm and talked to the nurse. She told me that she had just talked to the pharmacy and everything was fine. I returned to the pharmacy at 4:00pm. I was told I didn't have anything. They searched and found them on top of their computer. I was talking to a young man, and another over heard, and he said that he had talked to the nurse and had received the rest of the percription, and put it back, and there they stayed,in the pile of incomplete percriptions.

I took my percriptions to another Wal-Mart and they were filled. My complaint is about customer service, at this pharmacy. I have never seen a retail outlet run so poorly, in my 38 years of retail experience. [Their] managing pharmacist, Keith M., might be a good pharmacist, but is not a good retail manager. He is not a people person and it reflects on the people working under him. I understand sales, labor and bonus aspects of retail, including pressure of upper management to meet expections, BUT YOU NEVER PUT THEM BEFORE THE CUSTOMER! The only individual, of the whole lot, who shows any promise, is Vanessa, she does not roll her eyes and make faces when taking care of customers.

I have never been there, when it is staffed right, and on several occasions they don't have what is needed. I was told by the pharmacist that the customer before me bought a great amount of it. WHAT A MANAGER! No damage occurred. But that pharmacy lost a customer and gained a lot of bad publicity.

I admit I did not like the answers but is that a reason to be rude to me. He then walked away and yelled something to me that I could not make out. I am 65 yrs old and I retired 4 yrs ago I was a public servant for 30 yrs. and needless to say if I ever talked to my customers like that I wouldn't have lasted for 3 days, not 30 yrs. Professionaly speaking that man needs some courses in customer service.

i came back the next day got on the phone with the insurance company who explain that at the bottom of the pharmaisit sceren it said to call for authorizaion they just choose not to do it! BAD BUSINESS I NOW TAKEN MY BUSINESS ELSE WHERE

I called Walmart and was told that the medicine was filled for 3 days per the doctor's prescription and to use it sparingly. How do you MEASURE medicine sparingly? Also, when I thought about it, I realized that the seal was already broken on the bottle and it wasn't full when I got it. The pharmacist denied any fault or wrong doing when I told her this. To make a long story short... Walmart filled a liquid prescription for my 3 yr old, gave me a bottle with 1/2 contents and a sticker on the box with instructions for overdose.

Not sure what was in the bottle of medicine Had to purchase a second prescription and was charged the same price for the so called 3 day dose as the new 7 day dose = $22

I returned to the pharmacy explaining I was shorted on the quantities. I was told that due to insurance restrictions I could only get the 30 days. My complaint is that since the prescriptions were written for 90 days I thought they would be filled as written. I was never told that they would only be filled for 30 days. They told me there wasn't anything they could do. They couldn't give me back the forms to take some where else because they were already filled.

This makes a hugh difference in the annual costs of my prescritions. When I spoke with the manager, Anita Hayden, the next day she even implied that it was MY responsibility to check and see if I received the quantity I was expecting. I certainly have never had to count my medication when filled by other pharmacies to see that they had been filled per the doctor's orders.

Today waited in the usual 20 minute wait line for my prescription (which was supposed to be there a week or so before) still was not there. They had promised that it would be ready the next time I came in so I said, OK. Since it was not there, one clerk said that I probably waited out longer than the week they require to hold prescriptions. (I've already picked up prescriptions, which were phoned in, as much as over two weeks later).

I went back to the order window and the pharmacist told me that I probably waited out the TEN days they require them to be picked up. Since I had driven the 20 mile drive the second time and waited out the 15 - 20 minute line the second time, I decided I was not going to make the drive there anymore. I plan to pull my precscriptions and take them to my local pharmacy where I can receive gas credit with my purchse.

This Walmart at Buckhorn, Pa really needs a revamping of both their pharmacy. Both the pharmacy and customer service are in dire need of more employees to care for the load. I guess they think that their lower prices will make up for people's loss of time and/or gasoline. I predict that, with the escalation of fuel prices, many people will make the conclusion to shop locally.

Loss of 40 miles of gas and and two hours time.

I have changed Pharmaies and I get everything I need each month!

I would also like to know why a Pharmacy closes for 2 hours in the middle of each day for lunch? When I question the Pharmaces he said that this is his policy and we would have to work around him! Sorry about your luck but you have now lost a good cash paying customer due to there lack of consideration!

So, getting to my issue with Wal-Mart, if my insurance will not pay because it has not yet been 30 days (and they WILL NOT pay even 1 day early), then the clerk will tell me that there is a future fill date because of my insurance. I always tell them to go ahead and fill it because I am out of the pills and I will just pay cash so that I am not in danger of having my pain out of control. EVERY TIME this happens, the clerk will tell the pharmacist of my request, and the pharmacist will tell me We have to get an OK from you Dr. to do this (except when the pharmacist Susie is working, she goes ahead and fills it because she has compassion for those of us who must live daily in pain due to illness. Thank you, Susie).

So, here I am, calling my Dr. to have him talk to the pharmacist to OK to fill the pills. Dr. tells the pharmacist every time they talk with him them that its OK to fill it a few days early, but they always make me call him anyway. The problem I have with the situation is this: Every time this issue arises, they pharmacy staff is EXTREMELY, UNBELIEVABLY, RUDE. Not only do they treat me as though I am a drug-seeking, pain pill-popping addict, they do so in front of anyone who may be in hearing distance--which if you've ever experienced Wal-Mart pharmacy, you would know is a line full of sick people who have been/will be waiting for up to 3 hours for their medications.

Yesterday I went there to have my ** filled and they refused to fill it because it was ONE DAY EARLY. I had to again call my Dr. to have him call and give his OK. Not only were the pharmacy staff hateful to me about it, they were hateful to my Dr. as well. Because I needed my pills ONE DAY EARLY. I sat for over two and a half hours waiting for them to fill my pills, crying because I was rudely treated by the pharmacy staff as though I was drug-addict. It was the most awful feeling I have felt in a long time. I'm moving my meds over to Rite-Aid on my next fill. I hear they have compassion for those who are chronically ill, so I'm hoping to not have to go through that type of treatment again.

If you know anything about ** withdrawals, it causes severe seizures, burning and crawling skin and the feeling of losing your mind. I called at 10am to see if it was ready. They told me it hadn't even been processed in the computer to call back at 1:30 and then they proceeded to tell me it would be another hour and half. So I called at 3pm and it still wasn't ready. Now, I was feeling like walking death by that time, drove there to just get my written script back because another pharmacy promised to help me and they closed in 1 hour. At 5pm, Wal-Mart still didn't have me scripts ready.

I really don't think it takes 24 hours to fill 30 pills to save a person's life and I think something should be done about them endangering persons lives. I feel for someone without insurance because I know its cheaper at Wal-Mart but what if they actually needed their script. What would you do, drive to an ER just because Wal-Mart is too cheap to hire enough help to help their customers? All in all this has happened over 7 times in less than 4 months. People's lives could be at stake and I think something should be done about this.

There I spoke with the pharmacist named Jenny. The bottle that was given to me had someones initials on it. She told me that was verification that the bottle was counted and there were 180 tablets in the bottle. When I pointed out to her the bottle was filled to the top and there wasn't any room in the bottle for 3 more tablets much less 100 more tablets, she replied then there must have been a second bottle . When I asked her where the second bottle was, the first thing out of her mouth was How do I know you didn't take the bottle with the 100 out and leave it at home? I was livid!

She then continued to tell me she would give me the missing 100 tablets this time, but she was putting a note on my file so they would know to watch me and my prescriptions. I was out of my mind with anger toward her and Walmart Pharmacy. I asked Jenny to get the person that signed off on that bottle of medication and ask here where the other bottle was. Jenny refused. Needless to say, I immediately transferred all my medications from WalMart.

I called the pharmacy right away to explain the problem and was told to bring all my medications back to the Thomas ville store, which I did. There I spoke with the pharmacist named Jenny. The bottle that was given to me had someones initials on it. She told me that was verification that the bottle was counted and there were 180 tablets in the bottle. When I pointed out to her the bottle was filled to the top and there wasn't any room in the bottle for 3 more tablets much less 100 more tablets, she replied then there must have been a second bottle . When I asked her where the second bottle was, the first thing out of her mouth was How do I know you didn't take the bottle with the 100 out and leave it at home? I was livid!

She then continued to tell me she would give me the missing 100 tablets this time, but she was putting a note on my file so they would know to watch me and my prescriptions. I was out of my mind with anger toward her and Walmart Pharmacy. I know for a fact of some people working in that pharmacy that don't have a high school diploma, much less the training to handle prescriptions that people depend on to live everyday! Even knowing this I assumed that someone in that Thomasville store did have the final inspection of all medications being filled, I WAS WRONG! I asked Jenny to get the person that signed off on that bottle of medication and ask here where the other bottle was. Jenny refused.

Needless to say, I immediately transferred all my medications from WalMart. I guess everyone is paying for all those $4.00 prescriptions they take pride in. You get what you pay for!

When asking for a managers help, I was approached by a store manager named Pam. Who was very uncorteous, and unprofessional about the situation. She began right off with a very poor attitude with me, and implying that my wife who is not feeling well already (who can think streight when they are sick?) is dumb! Pam from the Hanford Walmart store asked me, What can't your wife see and read our sign that says 7pm? (in a smart remark kind of way). I being a former employee of Walmart in good standing, do not appreciate this and would love to see justice done. This is a simple case of slander/defimation of character!

My wife is in pain, and is crying uncontrollably. Gas mileage being at almost 5.00 per gallon.... plenty was spent on this trip for no reason.

I informed her I would be changing my medications over to another pharmacy as I had had too many problems with them. She started talking, but I was in no mood to hear it so i politely hung up. Monday comes, I had to leave for an appointment, when I get back, after pharmacy hours I get a phone message saying I need to know if you want us to use your card, a credit card that is from child support, if he does not pay the support there is a 0 balance, the message said call us back by 4p, and then she went on to say well I am going to go ahead and mail these out.....

Now here is the problem... I have 2 insurances.... I would have debated the cost due to the insurances, besides a couple weeks ago I was charged $22. for prescriptions that should have be no charge, same pharmacy, but we had already paid the $ before I could complaim. Well this time, they went ahead and charged my credit card, without my consent, just because I had used that card there before they figure they had the right to use it without my permission. WHAT IS THE DEAL... they can not do that can they??? I never agreed to them using the card, it was $40. which I do debate.... Now thank God I had that amount in there, but now that money was intended to be used to pay for gas to go to a doctor appt 125 miles away. Now what do I do no money for gas, but I will have those meds......

I think they have no right to use my card unless I OK it... I am BOILING mad, they don't open till 9am and I have another hour to go before I can call them, but you can bet they are going to get a real good chunk of my mind... and I will take all my business elsewhere.....they are terrible as far as I am concerned......they need to have there license PULLED!

I have yet to know the consequences, but I guarentee, I will fight this and I will be heard.

WHAT IS THE PROBLEM WITH THIS COMPANY, I am going back to my little home town Pharmesy where I should have stayed but I thought being a large company would be better. I hope the small pharmacies come back,

I ended up making 4 trips to get my meds and with the price of gas and living on a fixed income {I'm 60 and disabled} it was very costley, AND I WAS VERY UPSET WHICH I DIDN'T NEED, I live in the country.

So i called my sister because she helps with the insurance. My sister then called me back and said we can pick her medicine up tommorrow. So my sisiter was looking at the perscripition and the wrong Dr. was on it. Well Mom keeps the name of her medicine in her wallet in case of emergency. Well I went back to Wal-Mart to tell them about it and I was told that Cynthia Swaancina told the lady to put the wrong Dr.'s name on it because she couldn't read it. Well this happened again.

I am sorry to complain but this is very nerve racking because if my Mom was to get sick and we have to call for emergency help this wouldn't match her medical files because we have to carry them with us at all times now. I would like to say We go to Wal-Mart all the time to fill her medicine and this is the first time the has happened. But two days in a row is uncalled for. Oh but once before they gave Mom's medicine to another customer and we had to wait for a couple of days for it.

So I went there tonight at 4:45p.m. and went back to pick them up at 5:30 p.m. and they told me they weren't ready it would be another 20 min. I sat and waited, checked back once more and was told they were working on them. I asked if was first come basis and they said yes. Then I asked why did 15 people that were behind me already get there pills.

Finally at 6:30 p.m. I got my pills and was on my way out the door. I find that is a bit much. If they can't fill them in a timelky manner I'll go elsewhere. Plus take all of my business with me. And let others know if they need their pills in a hurry best not take them there. I like the store otherwise.

There were no other pharmacies open by this time and my doctor's office had closed. I ended up going to the Emergency room for a shot and a bill of a little over $350.00. Oh and the kicker, when I went to pick my med up on Saturday it wasn't there. In fact it didn't come in until the following Monday. I placed a call to my doctor and I will never get another prescription at Wal-Mart. P.S., This prescription is only given in 10ml amounts. In is a nose spray. At Wal-Mart it is $68.00 for 10 doses. Guess what??? Wal-Mart charges more for it than any other pharmacy in the area.

The pharmacy lady took it upon herself to call my grandmother's doctor and tell him that she don't need to be taking this medicine. Who does this lady think she is. My grandmother really needs this medicine and don't any other medicine, but for her blood pressure meds. Does a pharmacy have a right to be downright rude, which upset my grandmother even more, that she called her doctor. My grandmother started having a panic & anxiety attack right there in Wal-Mart. All the customer were looking and were upset to see how the lady pharmacy had made a 60 year old woman upset. The other customer that were waiting for their medicine started making comments about how they would not be back. I told the pharmacy lady to just give my grandmother her medicine and we will not be back.

Then I took my grandmother home and later that day she called me to tell me that some of her ** were missing. I came right over, cause by then I was really mad. Sure enough, there were 27 pills in the bottle, which should have had 30. When I called the pharmacy at Wal-Mart to ask why she only had 27 pills, not 30. They tried to say she miscounted. I counted, so I know there were only 27, and WHY would we lie about this. I am a nurse and I know pharmacy do make mistakes. The pharmacy then tried to say someone must have took them.

My grandmother lives alone, and no one could have got her medicine. I Damn sure wouldn't have. They didn't want to give her the other 3 pills that were missing. I believe that the pharmacy lady is abusing medicine. Something needs to be done about this. I have ask around town and this is not the first time this has happen. People were missing pills out of their bottle. I wouldn't EVER go to Wal-Mart Pharmacy for anything. This Pharmacy needs to start drug testing everyone and get to the bottom of people's medicine being took, by people we trust.

I am stuck with a prescription that does not help my symptoms and the pharmacist has no intention of doing anything. I don't feel I am at fault.

Lucky for my son, his Dr. had given him a breathing treatment in the office. When we called the Dr. we were told that it would be ok to start the medication tomorrow. I only hope the medication comes in as promised. If not we will be scrambleing for another pharmacy to fill the prescription.

Meredith says it is the policy there not to accept any kind of payment over the phone. I explained that since it is Sunday and banks are not open to wire money a card would seem like the logical way to pay for medication. Is there someone who can investigate this policy which is unique to that store. IThis is not the image that Walmart advertises about being there for people on a limit income. It appears to be false Advertising.

This refusal could result in another storke for my brother at any time since it will take another two days to get him the money when my bank opens on Monday.

This being Sat., I had to call the doctor on call for my doc. He did call Wal-Mart and this pharmacist STILL refused to fill it. He kept my presciptions there, not returning them to me.

I am disabled, I depend on my medications to live and when I'm assured that everything is okay, I feel violated when a weekend pharmacist makes it very clear that he will not fill my medications. I'm sick. But if Wal-Mart cannot do any better than this and if I can only have my meds filled during the week, I'd much rather go to another store that put up with this!

I have always had positive experiences at this Wal-mart except 1 male pharmacist that worked there has absolutely zero cumtomer service or people skills. I came back 35 min. later and get in line. The cashier/tech working is very rude, curt and short with the customers. I realize they are very busy, but it was NOT me they were rude to. It was an elderly lady. I was two people behind.

When I get up there and get the total, it was far off from what I expected.....the cashier/tech did give me the option of refusing the high cost RX because I was not aware of the cost. However, I paid. I came home and looked up my benefits on my insurance and the pharmacy medications and it is on the list of approved drugs that are acceptable to my insurance. I was supposed to have to pay 25% co-pay on this med. Instead, they charged me almost the full price. Now, I understand that they are connected somehow with the insurance companies and the discounts.....but I have an extremely hard time believing this was my insurance companies fee. I have emailed my insurance company to find out what the deal is and will call tomorrow when their main office is open.

I did call Wal-mart and believe I got a male pharmacist and he was rude and arrogant. I understand what he is saying about the prices, at the same time what he said IS NOT exactly how it works. If I get feedback from my insurance company that the incorrect price was charged and further information, I will be contacting the state attorney general's office, my insurance company and other agencies in regard to the inappropriate behavior of the person I spoke with. It may be as it is and I will accept the answer of the insurance company. I will NOT continue to receive the rudeness at the pharmacy. I have always been treated nicely at this pharmacy by the regular employees and the female pharmacists. However, this newer employee and the one gentleman are totally out of line!!!

I am a single parent and work full time. The closest Walmart to me is over 10 miles away. So I ended up driving 40 miles round trip both times and wasted gas, that isn't so cheap, for absolutley nothing. When I got home my son was in tears because he feels so bad. I will NEVER for any reason go back to any Walmart pharmacy's and I will make sure that everyone I know knows how horrible I have been treated. Its well worth paying the extra $ to go somewhere else that actally cares if their customers are happy.

I am a single parent and work full time. The closest Walmart to me is over 10 miles away. So I ended up driving 40 miles round trip both times and wasted gas, that isn't so cheap, for absolutley nothing. When I got home my son was in tears because he feels so bad. I will NEVER for any reason go back to any Walmart pharmacy's and I will make sure that everyone I know knows how horrible I have been treated. Its well worth paying the extra $ to go somewhere else that actally cares if their customers are happy.

I go back first thing that next morning, cause I was in severe pain and was hurting. There was no one there to open up the store at 9:00 am that morning. Me and other customers were complaining. I overheard the pharmacy tech talking about me saying that it wasn't their fault no one was there to open up. We all had to wait on someone to come and open the store. After they open I told them my name and was there to pick up my ** that was on file.

While I was waiting I notice the pharmacy on the phone and she called me over there to tell me she WAS NOT going to fill my pain meds and she called my doctor and she throw my prescription away. I ask her what the problem was and she could not give me one. The day before when I drop the prescription off she never once said there was a problem with filling my prescription. I thought since I was on Medicaid, that was the problem and I offered to pay cash for them, but she never once gave me a reason why she throwed my pain medicine away.

I am not a person who takes pain medicine on a daily basis or anything. My sister was there with me when all this happen and she is a nurse and she told the pharmacy just to give us the prescription back and we will get it filled somewhere else but the pharmacy told us "no." My sister told her that she was breaking the law, and she told my sister that she didn't know the law. My sister told her off.

I WILL NEVER- EVER GO TO WAL-MART FOR ANYTHING ELSE. I believe this pharmacy is using pain medicine for herself and she just got her 30 **. My pain medicine that I needed. I went back to the same doctor and talk to him about what happen and the pharmacy made it out like I was abusing pain medicine. So, the doctor gives me some non-narcotic pain medicine. I do not appreciate the pharmacy making me out to be a drug and making my new doctor think that also. I know something needs to be done. Help.

Got to window and was told Go stand behind the red line I told the female that I had been told to go to her window and she repeated Go stand behind the red line. As I stood behind the red line muttering unprintable things under by breath, the same prson had a lady younger than me, Oh I'm 70 have heart and high blood presure problems,just walk up to her window and she helped her with a smile.

When it got to be my turn, I was told that the item wasa not covered by insurance (Wrong I found out when I contacted the insurance company) and it would be 97.32. I explained that as my wife was ill, need the medcican and would pay for it as I told the lady that helped me the night before. But since I had her attention I explained in a voice loud enough to be heard afew asles away, That I will be really happy when Target opens in north Visalia so we can transfer all our meds there. This was the most screwed up operation and down right ruddest group of people I had ever been around and the next time I get told to Stand behind the red line I will be it sure as hell will not be in this Wal Mart store.

No damages, just highly elevated blood pressure and stressed condition

I was really put out since the perscription was not mine and the amount was already written on the check. They wanted his drivers license #. Well, he carries that with him as is the law. They wouldn't use mine because it would be under my account. I don't have an account and don't want one. I gave them a cell phone number but he did not answer. After I left, they kept trying to call him and finally got him. How dare they treat me like some idiot and double the price over night.

This woman could SEE how sick I was, could see I was wearing a medical mask, could SEE the DROP OFF line was at least a 40 minute wait and that there were several BABIES and ELDERLY in that line that I would be in close contact with. I asked her, Can I drop this (new prescription for antibiotics FROM HOSPITAL) off with YOU as I am very sick and your window is RIGHT NEXT TO the Drop Off window? And she BARKED at me, "NO, GO TO THE END OF THE LINE," and indicated I stand directly behind an INFANT, his mother and siblings in the Drop Off line.

This person LIED about a LAW that requires meds being returned to shelf after 7 days. This person put OTHERS in jeopardy by ordering me to stand in line with this dangerous and highly contagious form of pneumonia. This persons' attitude and demeanor was SO negative as to cause me to become physically ill in Walmart parking lot after leaving the store. I never received any notice that my prescription would NOT be available after seven days.

There was no economic damage to me, and little physical damage. I merely went to another pharmacy. I wanted to make this formal complaint to prevent other Walmart employees from LYING to customers claiming a LAW rather than a store policy caused their meds to be returned to shelf without ANY notice.

Second, there was no one ahead of me when I brought my prescription to the counter, and was told to return in 30 minutes to pick it up. I proceeded to do some shopping and returned in 50 minutes. There was still no one ahead of me and the prescription was still not ready. The Pharmacist was chatting on the phone and would not package the prescription until he hung up the phone. The clerk did apologize, even though it wasn't her fault. Makes me think I should go somewhere else to fill prescriptions, if this is the type of service you get.

I called Walmart three hours later and it still wasn't filled. The cashier I spoke to said the pharmacist had been mean and hateful to everyone all day. My script was for an antibiotic so I guess I don't need it. I left a message with my doctor and he's not going to be very happy as he stated to get this filled asap.

This incident may me very sick and nervous. I'm a 65-year-old woman struggling for medical services and medicine; I am not asking to get anything free. I'm just asking for some respect and a little consideration.

My son is on this medication for the rest of his life. It is **, and they are enzymes that help him digest food. He has to take them every time he eats. And it is not like he just takes one, he has to take 6 each time he eats. It is very important to me that they are good and not expired. As everyone knows, medicine is not cheap and some of us are lucky to have insurance to help us with that. And as a customer, I expect that when I pick up my medication at the pharmacy I should not have to worry about outdated medicine because you would expect them to keep track of that and you should not have to worry. But, since last night, I am now concern about all our prescriptions that we get from Wal-Mart Pharmacy. My son's insurance paid a lot of money for expired medicine.

I found the store manager and complained and got a number to a district manager. I called him and complained. He at first tried to blow me off, then as I got mad he stated he could get the drugs I needed at another store. I told him the one closest to my house was at I45 and West Rd. He asked me to wait and would call back. He called back and said it was ordered at the other store and they had the full amount. It took an hour to drive there. It was now 7 pm. I was told it would be ready in 30 mins. I walked around for 30 mins and got back in line. At 7:50 was told they were working on it. I called him back and got voice mail. At 8:15, I called again telling him I was still waiting. It had now become a passion to get the medicine, and at 8:30 he called back and said the pharmacist had told him it was done.

I didn't see my medicine until 8:50. I had been at at the store for almost 2 hours and the prescription had been placed for 3 hours. After waiting in their stores for 4 1/2 hours they still charged me $4. You could think they could waive a measly $4. Almost everyone in line was complaining and relating their stories about how they had been lied to and how the clerks and pharmacy workers are rude and arrogant. Most of the customers are older and on maintenance medications. We may be old and economically challenged but we don't have to take it! I will never enter any of the Walmart stores again.

I missed an important family gathering because I was lied to. I did not get home until 9:30pm. I had been off since 4Pm. I was ill all weekend because of this kind of treatment. My blood pressure was over 196 when I got home. This is dangerously high and could have caused a stroke or heart attack. I had informed my relatives to file a wrongful death suite against Walmart should that have happened. Someone like 20/20 should do an undercover story on this! I would like to have a class action law suit filed against Walmart. I believe it is time for them to made to pay for deceptive treatment to their customers. If Walmart won't keep their promises then they should be made to give a discount, or give it for free.

My son who has ADHD will not be able to take his prescription in a timely manor. I'm also not sure if the person whose prescription I have, may have my son's, which is a controlled substance.

Then yesterday I was told when I dropped a prescription off for my mother at the window I was told it would be 20 to 30 minutes if I wanted to wait. After one hour when I ask it was not ready it would be about another 20 to 30 minutes. This was a simple medication for ** for pain for a broken arm.

I couldn't wait another 20 to 30 minutes because I had a child to pick up at school so had to drive 14 miles and return back to store an hour later. Wal-Mart will not be bothered anymore with our business. I felt that If I hadn't been told 20 or 30 minutes then I would have not been so upset. But I will not be visiting the pharmacy at Wal-Mart anymore to pick up my family's medicine which I sure will not be of a concern to Wal-Mart.

Meanwhile, I sat waiting for the pharmacist another 20-25 minutes. He said that they did not have the prescriptions. I asked him what he thought I should do and he became very defensive, irritated and rude with me. He said that as far as he is concerned, the prescriptions never existed and none of the people behind the counter remembered seeing me on the day I dropped them off. I told him that I was actually there two times that same day because I picked up my aunts RX's for her. He asked me her name, I told him, he looked it up and indeed saw that she had RX's picked up that day which I would have had to sign for. Still he continued to imply that I was a liar and was trying to pull a fast one. He even asked me what day I went to the doctor, and why didn't I take the RX's in the same day, and why did I wait 2 or 3 days? I told him I didn't feel I needed to answer to him. However, the truth is, I went in once to pick them up but the line (as usual) was extremely long and moving very slowly. Also, I don't have insurance, and after paying for the Dr. appointment, I didn't have the money to pay for them. I asked him for a number I could call to complain. He told me there was no number. I just walked out at that point, furious and in tears, and not to mention, in pain.

The pharmacist (Steve, I think) says there is NO WAY that the pills can be different because he opened a new bottle to dispense my meds. Insist that something is wrong with the pills and that I will bring them down in the morning to have them checked. 12/6 I go to the pharmacy but the manager is not in- he'll be in on 12/7. I show my hands and the bottle of pills to the pharmacist in front of me- he refuses to do anything at all. He says the manager has to deal with it.

12/7 I go back to the pharmacy. Mike the manager is in. I show him my hands and the pills in question. He says that pharmacist who filled the prescription used the last of an old bottle plus some of a new bottle to fill my script (this is in direct contrast to what the first pharmacist said). I asked him to PLEASE double check the pills because I am definitely having a reaction to these particular ones. He assured me 4 times it was 'just a coincidence' and that the pills were definitely ** 5mg. OK. I go home and take one just to see if he's right. I get hit with all the same symptoms (only worse). No I am steaming.

I went online and did some searching of my own. After 20 minutes (not much effort at all) I come across the mystery pills (pic, ID and everything). It was ** 50MG TABLETS. Big difference as far as I know. So, I call the pharmacist.... When tell him what I found, he is baffled. Can't understand how it could've happened. Is willing to explain to my doctor about the mistake. What if I had a documented allergy to **. What IF something serious had happened? I know nothing permanent or serious happened as a result of this but the last 5 days have really stunk. I have been sick and swollen. I have a 2yr old and a 3 month old that I couldn't care for because I was so sick. If one person had taken the time to look into my issue, they might have caught the mistake sooner. I know the reason I got brushed off was because it was pain medication.

Then she accused me of holding onto the missing 22 so I could receive more. I was extremely upset, but what could I do? That was dropped. The next time I got some meds just 2 weeks later I was given **, but the problem was I was give 2 of the same bottles, same mg, same filling date etc but the pills were 2 different colors. I called the pharmacist again and she once again rudely told me that I myself switched bottles. How could I have with it being same dates? Well I myself again took the bottles to her to show her. It was plain as day that the bottles were the same. She shrugged her shoulders and then said that one was a higher dose.

If that was the case, why was it put into a lower dose bottle the same dose as the other bottle. She did nothing for us and just kept accusing me of switching bottles. I was furious and have tried the past week to get help. It took my daughter in law to go up there and get it right. But this time it was a different manager, asst. manager jennifer. This manager was as sweet and kind as could be. The problem is it will take someone to die or get hurt before anything is done. Walmart is rude, inconsiderate, and unlawful.

This pharmacy caused me considerable amout of pain as well as other types of withdrawal problems, because this is a medication you don't just stop as you need to have a doctor monitor this. This just made what was supposed to be a family holiday very painful and ill.

After telling the Walmart manager about the delay, her response was a shoulder shrug. Their really bad attitude was evident through out the whole process. It will probably take someone's death to change the way they operate, and thats a shame. Never again will I use Walmart Pharmacy for such an important transaction. Health care may not be Walmart's forte; they should stick to cheap overseas products for their profits.

I told them my situation and the pharmacist told me I needed a person to bill to and I told him the company's name and he said he needed a persons name and some code. I told him I thought that was his job. I asked for a phone and this so called doctor throws the phohe to me and walks off. He even embarrassed the girl working next to him. I got the info and I reported the incident to my company. They will not see our representatives again. We are being referred to others. What a unprofessional, stupid move. Take customer service lessons.

I needed my prescription so I paid the $137.36. This is not the first bad experience I have had with Kara. She is in charge, and this is all the more reason for her to be a little more personable with the customers. I am a restaurant manager and would never treat any of my guests in the manner I was treated today at WalMart. I will be moving my prescription across the street to Walgreens.

My husband said he didn't want to deal with the bad attitude at Walmart and insisted that they transfer all his prescriptions to CVS. My husband sat down outside of the pharmacy inside the store waiting for them to transfer the prescriptions and three police men arrived to escort him out of the store and proceeded to harass and humiliate him in front of the store. He is banned from Walmart forever. The pharmacist expected my husband to purchase the medicines even after calling the police. Walmart transferred the prescription to CVS Pharmacy. CVS pharmacy was very expensive and CVS told my husband he would have to go to Walmart to have them send the prescription somewhere else.

I called the Walmart pharmacy on 10/11/07 to request that they send the prescription to another pharmacy. The clerk asked for the customer name and not mine. The clerk explained after putting me on hold several times that I had to go to CVS to transfer the prescription because Walmart did not have it. The clerk on the phone continued on telling me, an unidentified caller, the following about the customer, Frank **. "Oh that man he was so awful and he caused so many problems in the pharmacy."

I asked the clerk if she was there and witnessed the incident and she said no. I did not get her name. I told her that I was not there either and that I did not appreciate her gossiping about my husband to another customer. She said she was not gossiping and how could I say that. I told her since she was not there and I was not there she was gossiping. She told me that she would report me to the health authorities because I accused her of gossiping about a client. She asked for my name. I asked her the reason she needed my name and she said she was required to call our health care professional to tell them that we are causing problems at the pharmacy and would have to report us because she was not gossiping. I told her I was done talking to her and I hung up.

I talked to one of our doctors about this breach of confidentiality. As far as I am concerned and my doctor agrees, she was talking about a client's health related issues to a stranger on the phone. Is there no client confidentiality? Are pharmacists free to discuss the health related issues with anyone and then threaten them with authoritarian involvement if they dare speak up?

When I went back to the store to get a more updated package (I had not used any and the package was still sealed), the associate was rude when I told her the situation and refused to process a return and told me, "We don't put on the dates and they are left on the shelves until after they expire". She was very abrupt and embarrassed me in front of other customers by making me feel ridiculous for trying to get a package that would last for a longer period of time. After I left and was getting into my car, one of the other customers who had witnessed the situation came up to me and said that I should report this to the FDA and couldn't believe what had happened on a simple exchange that could have easily been done.

when it was finally my turn at 8:05pm the cashier told me mine and sons was not ready, but the pharmacist was working on it. so i shop around awhile, i returned at 8:20pm and have to wait another ten minutes in line again behind afew angry people. when it is my turn again she proceeds to tell me that my sons is ready but they are out of mine.

I lost my job.

Just this week I ordered my ** inhaler and by Friday it had not been delivered. I called the pharmacy and the woman who answered the phone said that it was still sitting there in spite of the fact that there was a large note in the computer to mail out. Now I am totally frustrated and think that the pharmacist named Chuck is responsible for the problem since I got such excellent service before he started working there. I am not going to wait for this to happen a fourth time and it is inevitable with the previous track record in mind. How are incompetent, rude people allowed to work for Walmart? I will be changing my pharmacy because I do not want to be harassed every month when I place my order.

I came back to the pharmacy forty five minutes later and the person at the pick-up window told me that it wasn't ready yet, so I sat down on the bench at the pharmacy and waited. Fifteen minutes later the person at the pick-up window ask me the name for the prescription I was waiting for and I told her. Again she said it wasn't ready. This went on until 8:55 and this time she asked one of the pharmacist if they were working on the prescription and she told her no she stopped because there was a problem.

So I asked what problem? She said there was a problem with the insurance. I told her there is no insurance and that I told the young man that when I handed over to him. She then said well you have to wait until tomorrow because we close at 9:00. I said my daughter needs her insulin tonight. She then said well no one else after you rudely. She then said we do not have the syringes in stock you have to come get them tomorrow.

The attitude of the staff in that department was terrible. They were rude and insensitive. I waited two hours and they tried to close up on me and others that were also waiting for a long period of time. I don't understand why she didn't ask me about the insurance when she seen me waiting.

When I threatened to fill a complaint with te NY State Health Dept and pharmacy regulatory agencies, the pharmacy manager? told me I could have the order made complete without charge ONLY if I opened the bottle and counted out the pills right in the store. Not only is this practice unsanitary but violates all standards of good pharmacy practice. Walmart pharmacy may not make mistakes, but Walmart recently paid a $127 million malpractice judgement to a patient was killed by a Walmart Pharmacy error. If they can't get the number of pills correct in a bottle, how do we know what other errors are being made?

Second thing is he has a habit of shorting me on my medicine. It is always just an accident. Then he makes you feel like you did something wrong when you bring it up. Like I need to take extra Potassium or thyroid medicine.

Third He would not call a doctor about a mix up with my scripts. I called the doctors office and they said to have him call back. He had called the day before a holiday and the doctor wasnt in. He refused to do it. He just kept stating I ALREADY CALLED THEM. Apparently he doesn't think he should have to call more than once no matter what happens.

So I had to repeat my story I was there to pick uup a prescription. The damn prescription was still in their computor, nobody had called Costco to even transfer it. He was very nice said he would call right now. I told him never mind, I would leave my prescriptions at Costco, that after 5 days it should have been filled. I have a feeling Walmart will be pulling a lot of crap to get out of offering $4.00 prescriptions. My friend in another state couldn't get the $4.00 asthma inhaler, Walmart went to a more expensive one telling her it was environmentally safe. She asked them how it could be safer when you put it in your mouth an inhale. I'm guessing we are not the only ones getting screwed by this company. I should have known better, I hate Walmarts.

The reason the doctor called in the Rx was because it was already 5pm as we were leaving his office and this med needs to be started within a 24 hr period of the first flu symptoms so it was very urgent that she start this med asap. Although this was explained to them they had no interest in our urgency and were very unsympathetic. We returned the next morning and when we arrived home with the Rx I discovered that the powder solution in the box was never mixed with the water as clearly instructed in bold black lettering on the box: Note to Pharmacist- Prepare the suspension at time of dispensing. Measure 23 ml of water and add the total amount for constitution to the bottle and shake for 15 seconds.

How does a pharmacist not know to mix a powder solution? First of all it took them all this time to simply take a box off the shelf and put a label on it. The instructions on the front of the box said to give 3.8 ml 2x a day. If this was a mom that was unfamiliar with this med maybe she would think that she should be giving this med in the powder form that it was received. Tragic consequences could result due to an inexcusable oversight. When we brought the bottles back to the pharmacy they acted very surprised but I think this was just one of many oversights that occur. After returning home with the mixed bottles I noticed that it was very watery unlike the same thick solution I had received 2 days prior for the exact same med for my other daughter.

After feeling very unsettled by the series of events I contacted the pharmacy and questioned why there was such a difference in the texture to which they could give me no reason other than it is mixed according to the directions on the package (that is when they remember to mix it at all). Comparing the two bottles it is not possible that this was the case. I decided to not give this med to my daughter after fearing that all the mistakes that day could lead to a possible tragedy and I was forced to give her some of my other daughter's med until my doctor could call in a new Rx to a competent pharmacy.

My daughter was forced to suffer thru a night and morning of 104.3 fever and other negative effects of the flu because of all the time wasted by first the pharmacy's refusal to fill the Rx because they didn't have her birthdate which they could have easily requested from the doctor. Then they give me unmixed medication and finally incorrectly mixed medication.

I am extremely annoyed that I paid $66.34 for medication that I felt unsafe giving to my child and now I will be forced to pay another 66.34 to another pharmacy to get the correct med. My feeling is that this is a case of negligence on Walmart pharmacy's part. I want other people to be aware of how incompetent this pharmacy is and to not put their family member's safety in jeopardy by taking their Rx's to this store.

I called the Dr yesterday morning. He said they got it wrong and not to give her anymore. It was very dangerous to give a baby that strength of medication, in ANY dosage! He called the pharmacy and chewed them a new one. We took the prescription back for a refund and they gave us a 50.00 gift card. Considering the meds were 30.00ish. Anyway, they tried to apologize but I just ripped them a new one. I wrote Wal-Mart corporate about it last night.

Yes, there does and if Suzanne will contact the Kentucky Board of Pharmacy, they will investigate it.