Walmart Pharmacy Reviews
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Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.
Visit www.walmart.com- Quick prescription processing
- Affordable medication prices
- Frequent prescription errors
- Poor communication from staff
Wal-Mart Pharmacy Reviews
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Reviewed June 6, 2017
My wife, who has been taking the same thyroid medication for years went to Walmart in Morgantown, PA to get her prescription. She was given the wrong pills. These generic pills have the same active ingredients as the pills she has been taking for the last 20 years, but the inactive ingredient are much higher in salt content which raises her blood pressure. The pharmacists was very rude insisting that the pills were the same. Having worked for the FDA and having checked with two other pharmacists, the FDA, and the Drug Manufacturer, I found out that I was right. And since we had gotten her prescription at this Walmart for about a year, I wanted to know why he couldn't fill it. He told us it was company policy and told me to call 1 800 Walmart to get the company's policy.
I asked to have his name and Pharmacy License info and he refused to give it to me. My assumption is that he does not have one. It is my understanding that as a Licensed Pharmacist in the state of PA he is required to give this information upon request. He continued to be rude and had my wife so upset that she was crying. I asked to speak to the manager and he replied they did not have one as he walked away from us. He then found that they had 55 of the 90 pills for her prescription but would not be getting any more in.
We have had many other problems with this Walmart: Employees smoking at the entrances and not the State's required distance away from the entrance. Employees being yelled at by supervisors and managers in front of customers. I watched a male manager yelling at a female employee to the point of making her cry. When I went to her aid I was told to mind my own business and the employee was told to get back to work. When I confronted the manager, I was told to get out of the store or he would call the police. I went outside and called the police but they couldn't do anything about it. I cannot believe that Walmart Corp. allows this kind of behavior and does not do something about this.
Reviewed May 6, 2017
Walmart store #2482, Mesa Riverview Dobson Rd., Mesa AZ. I am reporting a pharmacy employee named **, and the pharmacist who was on duty and in charge at the time, **. First let me say that I have reported ** before to the store managers at least twice, and nothing gets done about him. He is consistently rude to me and my husband when we come in, and has a very cocky attitude.
Tonight, 5/5/17 @ around 8 pm, I asked my husband to drop off my script for me. I am disabled with knee issues; my legs hurt so I waited in the car for him. We were on our cellphones to each other while he dropped the script off, so that I could hear how much it would cost. When my husband asked ** to give him the amount, he spoke to him very rudely. Now, we have no problem obeying rules, and completely understand the 'privacy issue', but what we DO have a problem with is, HOW WE ARE BEING ASKED TO DO SOMETHING. What ** SHOULD'VE said was, "Sir, I'm sorry, but I have to ask you to not be on your phone because of privacy issues, then I'd be happy to help you." But he didn't. What he said was, "You gotta get off your phone or I can't talk to you." My husband took the script and left.
I went in, alone, and asked ** at the register if HE could help me, and when he began, ** flew over by us and immediately started harassing me. He looked at me, started laughing and said to **, "She brought it back in!" I said, "Excuse me, brought it back in? And why are you laughing?" He said, "Your husband just came in here." That is when I said, "Yes I know, and you spoke to him very rudely." At that point ** yanked down a laminated sign that was hanging from the counter. He held it in front of my face, raised his voice and cockily said, "You see this sign! You see this sign!" He spoke to me in such a disrespectful manner, I went over to the register and saw that ** was standing in near proximity to the whole thing. He could hear how his employee was talking to me, and he most likely saw how he yanked the sign down and waved it in front of my face.
HE DID NOTHING TO DE-ESCALATE the problem, or to even HANDLE THE PROBLEM! He just let ** continue to speak to me that way. They both treated me terribly. I asked **, "Are you going to let him continue to speak to me that way?" He responded with, "Have someone else help you." He didn't even attempt to move from his spot at his computer. I told him that ** was helping me, and that ** had no business in any of this. I went back over to ** where ** continued laughing and talking crap about me under his breath to ** and another male employee that was there. I finally lost my cool and called ** a little jerk, which he seemed delightedly about, because he laughed even louder and continued to run his mouth about the sign. I again went over to seek **'s help, but again, he continued to do nothing.
An Assistant Manager, ** showed up and I explained the whole thing to him. Upon doing so, ** then loudly said to me, "HE (**) can't do anything to me, because he's not my boss and he's not with pharmacy." He continued talking and laughing looking at me and then whispering to **. I pointed out to ** his laughing; he blatantly saw it and did nothing, and said nothing to this employee. I asked him if he thought the laughing was right, in which he said no. I said that ** was instigating and that he should NOT BE WORKING WITH THE PUBLIC. He told me HE could do nothing because it was 'pharmacy'. WHO IS GOING TO DEAL WITH THIS EMPLOYEE? Don't you see that he is literally shaming the face of Walmart? Is THIS the kind of person you want representing your company? HOW IS THIS BEHAVIOR ETHICAL? Doesn't Walmart have a responsibility and obligation to treat its customers with respect?
Every time I come in when ** is there, he treats me rudely. He is sexist, and I would say ** is a sexist as well. I mean, would he have done nothing if ** did all this to a MAN? Or is ** just racist because I'm ** and he is not? I never see or hear him talk to other races in this manner? Or could it be that he is prejudice because I am disabled?
This guy has the attitude of a spoiled child that gets away with murder because his superiors are not disciplining his actions. Is it because he is not **, and they are afraid of stepping on his toes? Or is it because he is not ** AND on a work/education visa, or scholarship, that he is not being reprimanded? Whatever the case, he is this cocky and unafraid because he is being allowed to crap all over those who CHOOSE Walmart pharmacy to fill their medication needs. Everyone else in that pharmacy is wonderful, we are always treated very nice. ** is the only bad apple in the crew.
Reviewed May 6, 2017
I am on several medications, and have been on some of them for many years. I had to get an exception for one, so I could get my full order of 90 tablets for a 30 day supply. This is one that if I miss a dose, I go through withdrawals. Well, when I got my refill the pharmacist called me, she said she didn't have the full amount. I needed some to get me through until their order came in, she said she can do that. I just called to tell them I would be there tomorrow to pick up the rest, only to be told I have to get a new prescription. She said, "When you accepted a lesser amount you're accepting as if that is what the doctor wrote for." Well, I was never told that, I would never have accepted that.
I am disabled and alone, I now have to go through withdrawals and, I will be in no shape in 10 days to call my refill in and catch the bus to go pick it up. I hope that I will be able to take my other meds. I have had nothing but problems with Walmart and Walmart.com for the last few months. I am done with them, my business is going elsewhere.
Reviewed May 4, 2017
Called in prescription, went to pick it up. They said somehow the phone did not pick it up. I asked if I could come back later that evening to get it and she said fine. When I can be back they only had 8 pills. I usually get 3 months at a time because I take care of a bedridden patient. So... A few days later I have to go back to get the rest of that prescription only to find out they have changed hours without telling me (or anyone). I guess they do not think prescriptions for people are all that important?? So I am going back for my 4th time tomorrow to get one prescription. They could care less about people. They have the worse pharmacy hours of anyone already and they have some nerve to cut another hour off their already horrible hours. I am saying bye to this irritating group of people who could care less about their customers... They are just too big and powerful to give a rip!
Reviewed April 21, 2017
Discharged from hospital, counselor cited hospital pharm price of $12 for generic, but suggested Wal-Mart as low-cost supplier with $4 program and sole source for affordable diabetic supplies. Discharged four hours after estimated time, little window for wife to collect generics and test supplies. Pharmacist told her about seven day return policy. Filled generic ** and ** (each $12 at hospital) for $90 each. Pharmacist refused return of unopened bag next morning. Explained price even higher than on-line since no coupon was presented. Oh, yes. The glucose meter had a dead betters and reports 50% errors in testing. Replacement FreeStyle Lite more sensitive with 95 percent read.
Reviewed April 20, 2017
Very Rude Pharmacy Manager Derek. Wal-Mart Pharmacy did not have one of my prescriptions ready although they'd had plenty of time to fill. So I drove forty minutes back home then came back, stood in line 15 minutes and was told it still wasn't ready, told to come back in 20 minutes, returned again and told it still wasn't ready. Finally after sometime I was paged by the pharmacy manager, as I was walking up to rx desk I said, "It's a miracle!" The rx manager took offense to this and said "Do you want to take your business elsewhere?" I said, "I'll think about that." The rx manager said "Are you going to stop being condescending and treat us respectfully?" I then said, "Condescending? Respectfully?" He then tried his best at being sarcastic ie, explaining their meaning.
This young man should not be within 50 ft of a customer. He continued to push his rank trying to force me to give him respect? Respect is earned, which he obviously doesn't get. The younger generation think it is acceptable to be rude and hateful to their customers! What they don't care to understand is without customers they have no jobs!
Reviewed April 9, 2017
I was feeling rather funny as if I was in an airplane making its final descent. I could feel the pressure in my head and thought I had better get my blood pressure checked. I wanted to have it checked right away and thought I could go to the ER or to Walmart. It was a "no brainer" and off to Wal-Mart I went. They have a wonderful free blood pressure machine that does lots of other things as well. Thank you Wal-Mart, I got my answer. I returned to the same machine several days in a row. I felt like I had a friend and health partner provided by the good folks at Wal-Mart. Of course, I purchased something every day. Who wouldn't?
Reviewed April 6, 2017
I've never had any issues with Walmart Pharmacy. The employees there have always been knowledgeable and quick. Pharmacist always gets to know the customers and makes us feel important. Good team.
Reviewed April 6, 2017
Wal-Mart is a no nonsense place to get your prescriptions at a reasonable price. They have a 90 day supply offer that can't be beat by any of the competitors out there.
Reviewed April 6, 2017
I have no problems with my Walmart. The pharm people are excellent and knowledgeable. They have enough people to kick out the prescriptions. And so there's hardly any wait time -- my Walmart pharmacy is in Dallas on Montfort and Arapaho road.
Reviewed April 5, 2017
Great people who are concerned about their consumers. Go out of their way to help. I cannot say enough "kind" words about the staff at this Wal-Mart.
Reviewed April 5, 2017
Wal-Mart handles a lot of prescriptions, probably more than any other facility. However the waiting lines are always long, snake around & move slowly. The good news is you can check out with your other merchandise if you have a relative small amount of items. The bad news is the pharmacist is not willing to give you advice now regarding which OTC items may work better and in 20 years I have been given the wrong RX twice. I get the feeling you're only a number.
Reviewed April 5, 2017
The pharmacy has in several instances not filled the prescriptions until I'm physically in the store, even tho I've called ahead and been told they are ready or working on it, leaving me with a wait time of 15-30 minutes. I've stood in line waiting for help without an acknowledgement even when the staff don't seem to be busy. They do not call and tell you if the prescription cannot be filled and are not too reliable on letting you know when prescriptions are ready. On the plus side they are generally pleasant enough to deal with.
Reviewed April 5, 2017
Great personalized advice and instruction from the pharmacist. Quick to resolve problems. I don't hesitate to ask locations for products from the clerks.
Reviewed April 4, 2017
The people are very helpful. I think the wait time is to make you shop during this time. Usually from 30 min up to 2 hrs. I can't believe that a pharmacy this large would have to order main brand medications.
Reviewed April 4, 2017
For the most part this pharmacy does a good job. There are times when the waiting line gets backed up. The people are friendly and helpful. I can shop while I am waiting.
Reviewed April 4, 2017
Wal-Mart Pharmacy opens too late in the morning. They have limited staff and most act like they would rather be somewhere else. The lines are horrible. For a store that operates 24/7, I feel the pharmacy should be available 24 hours.
Reviewed April 4, 2017
I feel that the price of their prescriptions is fair where a lot of others are way too high. There are many of the Wal-Mart store around the area and are easy to get to.
Reviewed April 3, 2017
Products are not in stock and have to come back 2 days later. Wait time is 15-30 minutes. I had one clerk yell at me because I didn't tell them it was through GoodRx even though all my other prescriptions were through GoodRx.
Reviewed April 3, 2017
I feel that all the time and experience with this pharmacy and the staff I deal with no matter if it's in the daytime or evenings. I have always been happy with the helpful and very nice customer service received by either telephone or at the counter.
Reviewed April 3, 2017
This is the Wal-Mart located in Uniondale NY. The head pharmacist is extremely knowledgeable and they are great when dealing with doctors and ins. companies.
Reviewed April 3, 2017
I only have my prescription at this time. When my doctor called it in it was ready when I got there. In the past I used chain stores and the waiting was extensive.
Reviewed April 2, 2017
The wait time is outright disrespect to the customers, the staff shows a lack of understanding of the word "customer service". For example one day one of my family member witness a fight between two customers sick and ill, standing for a long period was due to the long wait time.
Reviewed April 2, 2017
The wait is sometime long but I understand that. But when you get up to the corner and right away you sense a bad vibe like no smiling, quick answers and tapping on counter with finger I feel sometimes they don't know how long of a day I had to then come to their serve and feel like I'm blower off or I was a bother. I decide me change to another store.
Reviewed April 2, 2017
Gulf Shores Wal-Mart Pharmacy has trouble filling my prescriptions... my doctor even suggested I change pharmacies for this reason. I switched to the Foley Walmart.
Reviewed April 2, 2017
It's Walmart so a person comes to not expect much but the staff is prompt and courteous. The pharmacist needs a bit better of personal skills but they get the job done and it always seems to be right.
Reviewed April 1, 2017
This is the fourth month in a row that I've requested prescription to be filled, given a pickup date, call to verify status of prescription and pickup date, when I arrived prescription has to be ordered, I can make up to 3 trips a month just trying to get one prescription filled. This happens repeatedly for months. My meds are supposed to be continuous or go back thru the whole plan. I contact the doctor if the pharmacy has a problem with prescription. Doctor decided to have all prescription filled for 3 months, go back again to Pharmacy and pick up all except for the one in question that I'm now completely out of, suppose to pick up today, but when I call to verify today I was told that they have no record of prescriptions.
Granted I picked up all but the original prescription that I wanted and am now out of. It is the weekend I can not contact doctor to get another prescription. When I picked up prescriptions that were ready but not needed yet price quoted $100.42. Rang up now the price is $117.24. Insurance card given price is now $98.02. I am on a fixed income and I budget every cent. Prices should not change 3 times in the course of the time to ring order up.
Reviewed April 1, 2017
Every time I go to the pharmacy at Wal-Mart on Deans Bridge rd in Augusta, GA I have had excellent service. I would recommend going through Wal-Mart to fill all your prescription needs.
Reviewed April 1, 2017
More seating could be added, more courtesy, more registers open, longer hours, more discounts available to seniors, more things at a lower cost, wider aisles.
Reviewed April 1, 2017
The name of my store is Fred Meyer. The wait time is usually long. Sometimes, they will have a prescription ready and I will have to wait for another. Moreover, the pharmacy will call or text to let me know my prescriptions are ready, when only a couple really are. That gets frustrating. Despite this, they are a really good pharmacy.
Reviewed March 31, 2017
The service is great and the pharmacists and assistants work hard to assist and give good service. They provide printed materials which give the names of generic medicines and information about cost savings including discounts.
Reviewed March 31, 2017
It took over 3 weeks for my last refill prescription. Was within time of refill, but still had to get Dr. authorization. This I never understood. After contacting them a 3rd time, they finally made another call and got the ok.
Reviewed March 31, 2017
I don't know why but every time I call to check on a prescription they say it's ready. This is a 90 mile round trip for me! I get to the counter and they tell me it's not ready yet! "Can you come back tomorrow?" Then I usually have to wait 3 hours for them to fill it!
Reviewed March 30, 2017
It is very clean and the pharmacists are very knowledgeable and polite. If you have a problem with your medicines, they will help as fast as they can, and if your meds are counteracting with your others, they go through to find something else you can take. They will make sure they counsel you if it's a new med, and if you are allergic to it, they will find an alternative for you.
Reviewed March 30, 2017
Wal-Mart Pharmacy has always been my go to because they do offer the $4 prescriptions and all my meds usually fall in that price range. The pharmacists are super friendly and knowledgeable. They take time to acknowledge your concerns and questions.
Reviewed March 30, 2017
I am a disabled veteran so usually I use the veteran's administration for my drug needs and only use the pharmacy for nonprescription items. The store does well but is a bit busy.
Reviewed March 29, 2017
I feel it was a great experience. I am greeted with a friendly smile and my medications are ready when I arrive. I trust them when talking with them about my prescriptions.
Reviewed March 29, 2017
The Walmart pharmacy in Williamstown, NJ is terrific. The pharmacist is knowledgeable, attentive, professional and personable. I never wait more than 20 minutes for a prescription refill. I like receiving a text message when my prescription is ready for pick up and the reminder call if I forget to pick up my prescription. I switched from the Turnersville Walmart pharmacy because of the poor customer service and the Williamstown pharmacy provides a high level of customer service from all of the pharmacy staff.
Reviewed March 29, 2017
The pharmacists are awesome at their jobs and very informative. My only problem is with the pharmaceutical industry wanting to put patients in debt for meds that everyone is needing.
Reviewed March 28, 2017
The service is hit and miss. Sometimes it's great and others it's awful. I have had to wait over an hour with sick kids because it was a new medicine and I had to talk to the pharmacist and he talked with other customers that were there after I was before he talked with me. There was no procedure to let him know who was first. If I don't have to have a consult it's pretty good time-wise.
Reviewed March 28, 2017
I have been using Wal-Mart Pharmacy for several years now. When I go in it's like going into a small town pharmacy like I grew up with. The pharmacist and most of his team always greet me by name and even recognize me when I call in. The pharmacist is always available for consultation no matter how busy and he doesn't make you wait forever. Really awesome pharmacy and pharmacy team!
Reviewed March 27, 2017
The pharmacy team at Wal-Mart provides excellent customer service. They have courtesy calls to remind you to refill your prescription and the prescription is filled immediately. They call your insurance company if there are coverage questions, and have the lowest prices. One time I was called by the pharmacist because she was concerned over the many prescriptions I was given when I was dealing with some health issues and wanted to check on me.
Reviewed March 27, 2017
They are knowledgeable, friendly, convenient. I can do all my shopping there also. I can rely on their hours and knowledge of those products they offer. I enjoy going to Walmart for all my needs.
Reviewed March 27, 2017
The Wal-Mart Pharmacy's best feature is the low cost. However, as is my experience at most Wal-Mart's they fall down on available assistance, professionalism, courtesy, consistency and attention to detail in fulfilling Rx orders. It doesn't seem like the employees are cohesive or work as a team at all.
Reviewed March 26, 2017
I am unaware of Wal-Mart Pharmacy having a reward program. If they do, it is not advertised well. Otherwise, I am very pleased with Wal-Mart Pharmacy. The workers are always quick and efficient and the pharmacist is knowledgeable or will find the answer to any question I have had with my medications.
Reviewed March 26, 2017
At FM 1960 & Eldridge, they asked me to take a partial supply of a tier 4 medication. I did & then was denied the rest of the meds which supposedly expired. As an M.S. patient this is very disruptive causing me to be without meds for more than 1 week. Very fishy.
Reviewed March 26, 2017
Recently I went to a Wal-Mart Pharmacy to get my prescriptions. I just moved to this area and have only been coming to specific Wal-Mart since January of this year. I am a diabetic and I certain medications I take daily. Well the last time I went they said that my insurance would not let me get only a month which is not their fault but they said I never been to them before which I have. They said I have never received this medicine before either. I have been going to Wal-Mart for awhile now. Never have I had such trouble with people working there. I almost wanted to change my pharmacy.
Reviewed March 25, 2017
They can seldom fill an Rx all the way. Many times, even though called in, you will wait an hour or more. Many of us travel 110 miles round trip thus being shorted really messes things up.
Reviewed March 25, 2017
Walmart pharmacy is slow at filling prescriptions and the staff is not very friendly. I get my meds filled there sometimes only because their hours are convenient. The pharmacist is generally pretty nice if you have a question. Otherwise I wouldn't go there and I wouldn't recommend friends or family to go there unless they had to.
Reviewed March 25, 2017
Many times there have been issues when my doctor has said they sent multiple RX orders to them electronically but they say they have not received all of them or they tell you your RX is ready but when you get there to pick it up, it isn't. Also, there have been some pricing discrepancies at times.
Reviewed March 25, 2017
They have a great program. They offer great prices, always prompt and always explain things. They offer free flu shots and are always friendly. Sometimes you have to wait at certain hours but not long. They are very good.
Reviewed March 24, 2017
I also use a mail order pharmacy but if I need something quicker, I use Walmart. The pharmacists are kind and knowledgeable. Their prices are very good and I will continue to use them in a pinch.
Reviewed March 24, 2017
My pharmacy is fine except for the fact that they completely shut down for lunch. With that you either wait or return later. Not so convenient then. Also there is no reward program at Walmart.
Reviewed March 24, 2017
The pharmacy services are exceptionally great. The staff members goes above and beyond the call of duty to see to it that the customers are properly served and taken care of the course of their duty(ies) and work ethics. I especially love their cordial invitations, courtesy(ies) and smiles, as well as saying WELCOME TO WALMART. The employees really makes my day, even to the point when it seems to me that I am down and out. PLEASE let them know how much I enjoy just coming to the store [Walmart] and being serviced on a whole.
Reviewed March 24, 2017
Some Walmarts are better than others. In their Neighborhood Market the wait time is wonderfully short; however their local Superstore often has a wait time of 30-40 minutes.
Reviewed March 23, 2017
I enjoy shopping at Wal-Mart Pharmacy. It is in my neighborhood. In addition, the hours are convenient and the wait-time is fair. However, they need to improve on their customer service. One young lady is very rude and unfriendly. If I didn't need my meds I wouldn't shop when she is working. She never smiles, extends a greeting or a thank you. I am on a fixed budget and recovering from breast cancer. I asked the customer service personnel not to refill my cancer meds, but to fill my diabetic and HB meds. When I picked up my prescriptions it was everything I didn't ask for. Overall, I am pleased with my Wal-Mart Pharmacy services, but expecting improvements.
Reviewed March 23, 2017
I wish all drug stores had more natural information. I think people also need to be aware of how to help themselves with medication as well natural methods.
Reviewed March 22, 2017
I have been to other pharmacies and Wal-Mart is the only one that I have had great service from. The wait time to pick up my medications has never been a long wait for me and service is excellent and they make sure before you leave you talk to a pharmacist first. To understand what one is picking up and if one has any questions to ask. I like that because I would only talk to the assistant unless one wants to talk to the pharmacist.
Reviewed March 22, 2017
I do not have a lot of prescriptions to fill. I may only have one a year. The times I have used them I have not had any issues. It is convenient because it is on the way home.
Reviewed March 22, 2017
I really enjoy using Wal-Mart Pharmacy. They have been very helpful with changes in medications and assisting with problems with existing prescriptions. I do wish their pharmacy hours were a little better on the weekends, but everyone needs time with their family.
Reviewed March 22, 2017
Most of the time the Pharmacist that I deal with is awesome but on his days off the person that takes his place is not as patient and kind. I would love to see some kind of incentive or reward program put in place. Also it would be great to offer some type of program for the customers with no prescription coverage or even a program that would allow someone that is a loyal customer special discounts.
Reviewed March 8, 2017
The round ** that Walmart always seems to give me work very little or not at all. The last batch seemed toxic, offered no relief, and made me feel more ill. Their computer says, and I have reminded them many times, that I want oval ** which work fine, relieves stress, and no side effects. The round .5 ** seem filled with junk that does nothing for you. Too bad not returnable! A lab should check what's in this junk. They conveniently almost always only have the round, so take it or wait for delivery.
Reviewed March 5, 2017
Went to Walmart Pharmacy to buy **. Girl told me ** was its generic. I was not allowed to see the box. Got in the car and it said on the box it was ** which is more likely to make you drowsy which is the reason I wanted ** instead. Of course it is non-refundable which I totally understand. I never had an opportunity to see the box. The box was hidden from me until it was paid for. I asked her twice if it was ** and she assured me it was. I was really an inconvenience to her because she did not want to have to wait in customers. I called the store when I got home and realized that ** tends to cause more drowsiness which I am sensitive to. The pharmacy just said, "Too bad." I am out $16.98 with meds I can't take and nothing to take. No one at the store really cares either. Very frustrated.
Reviewed March 1, 2017
I had my 2nd negative experience at Walmart Pharmacy today! I have been on a maintenance medication for 4 yrs now, I am stable and I work for a drug and alcohol crs program, which I am a supervisor at that! When I tried to have my script filled I was called by the pharmacy 25 mins later and they told me to pick up my prescription, and THEY WERE NOT COMFORTABLE FILLING IT, and I had it filled by them the previous month.
The pharmacist was so rude to me, and treated me as if I was standing there with a needle sticking in my arm. She treated me like a drug addict which I am not! I have never been reminded so blatantly of how rude they are. They even called my doctor and questioned his treatment in regard to my dose! I may even take this as far as suing them for defamation of character! I'm pissed off because the way Walmart treated me and many other people seeking help! If I weren't stable, this type of situation could've triggered a major relapse! Walmart Pharmacy sucks!
Reviewed Feb. 17, 2017
As long as your medication is covered by insurance Walmart is like any other one - except for customer service and courtesy. However, if your insurance is not covering the medication then you know what a highway rubber it is, 2 examples: ** - a pre-surgery medication for people on ** is $465 (it's $72.19 in Costco). Is there any regulation to stop these from stealing? ** 30 pc $89 (it's $23 in Costco and $27 in Sam's).
I called my insurance company and they told me, "We do cover the medication (a pre-surgery medication)." I called back Walmart (but did not mentioned about my conversation with insurance co). They repeat the same pricing ($450) and your insurance doesn't cover it. When I told them what insurance told me ($72), the pharmacist started ranting nonsense. I told him, "If I would have come and pay $450 for that medication would you refund me the difference?" If I would have find out later. Was told, "It's depend on situation." It looks that they charge patient full price on medication that is urgent need. Scums.
Reviewed Feb. 16, 2017
Walmart Pharmacy is extremely frustrating. Time after time, again and again they can't seem to package my medicine in the bottles instead of those cardboard pill boxes. I am sorry to say, I cannot open those boxes and have to cut them with scissors. There is a note in my file but they do not care to even check their work. I sincerely hope they aren't mixing up the medicines for people on a regular basis as they mix up how to dispense them to their customers. I am done with them! Don't use them unless you have to.
Reviewed Feb. 13, 2017
I have had a cold for a couple of days now. My husband was going to our local WalMart (which is about 20 minutes away in Decatur, IN) for some other things. I asked him to get me some **. He went to the pharmacy window and asked to purchase some **. He was asked if the medicine was for him and he responded "no, it is for my wife who is back home sick." They then proceeded to tell him that the medicine could only be purchased by the person who needs it. Which is a crock. Indiana state law states that the person purchasing it can be questioned by the pharmacist about why it is being purchased, who is it for, etc. The pharmacist then denied the sale of the medicine.
My husband is in his mid 50's, gray hair, well kept. He does not look anything like a ** head. My husband then proceeded to go to a CVS store in our small town and was able to purchase the medicine per state law guidelines without any hassle. I called the pharmacy manager today to inquire why my husband was denied the purchase of the medicine. He said it is a judgment call. He then proceeded to tell me that my husband could have just lied and told the pharmacy staff the medicine was for him. I responded "my husband is not a liar." I told him that my husband went to the local CVS and purchased the medicine without difficulty.
Reviewed Feb. 8, 2017
Polite, competent staff when I pick up at the store, But... 5 STARS! This is what put them over the top. I have never in my lifetime had a real person call me up to tell me my prescription would be ready in 2 days. Not a automated machine. Keep up the great customer service Burnsville.
Reviewed Feb. 8, 2017
Verbally attacked and attempting to physically attack - I was at Wal-Mart last Friday to pick up medications due to having surgery last Monday. I was given misinformation in regards to my medications and was frustrated. The pharmacy manager didn't like what I said which was not threatening of any form, although Brittany ** attempted to physically fight me as I was sitting on bench while telling me I was ignorant. Also telling me that I would brain surgery although I had the other surgery Monday. She called security which I don't know why because I had surgery and was in no shape to even defend myself physically. I told them that I would leave once I got her name to call and file a complaint.
I'm still awaiting a call from the Districts manager whom I hope had time to review the tape to verify my complaint. She told me was a doctor but I have never seen a doctor act in such an unprofessional way as she did. If she that to me, it makes me think what else will she do. As she also refused to further assist me. I was emotional enough from emergency surgery but this incident added more stress on me as well.
Reviewed Feb. 7, 2017
Was told on February 2, 2017 that ** 25mg for my mother in law would be in on the 3rd. The next day we arrived to pick it up to be told they don't know who spoke with me but deliveries come on Tuesday. Presented today February 6, 2017 to pick up med. This time I am told that I will get a partial fill (3 pills) as the remainder won't be in until Thursday February 8, 2017. I give up! Taking all meds and transferring to Walgreens. ** is a med that must be continued. Being told three different things is really not acceptable.
Reviewed Jan. 25, 2017
Tonight was the last straw after two days and I don't know how many phone calls and trips to the store and still no prescription. EJ the pharmacist is rude, incompetent, and could care less about the customers. I will never step foot in another Walmart as long as I live. They left me with no medication for the night all the while whining about needing to get home, no one seems to know what the heck is going on or did anything to help. If Walmart was smart they would fire the whole unprofessional staff and start over!
Reviewed Jan. 23, 2017
I've never had a problem with this pharmacy. The pharmacist caught an error when one of my doctors prescribed a ** medication for me and I'm allergic to **. They contacted the doctor's office and got a new script for me (without **) and this was late on a Friday afternoon. The wait time isn't bad, but I'm impatient and it seems to take about 4-5 minutes to complete each person's transactions, including mine. They do not have a reward program that I am aware of.
Reviewed Jan. 23, 2017
My main reason for using Walmart pharmacy is that the store sells many other things. However, you do have to wait about 1/2 hour if dropping off a new prescription when they're busy, but at least at Walmart you can get other shopping accomplished or find interesting things to look at while you wait. Once, I phoned in a refill and it was not ready when I arrived the next day. Also, once when I picked up prescriptions, one was not in the bag and I had to drive back to town and wait for it to be filled. Usually things go smoothly though and prices are good.
Reviewed Jan. 22, 2017
Overall they were good in all categories. I don't have much experience or more like ailments to need to fill prescriptions from the pharmacy. However, I find the pharmacy in my local Walmart good on providing me with the information I need and a price better than any other local pharmacies.
Reviewed Jan. 21, 2017
The Wal-Mart pharmacy I use has no reward program but I have never had any trouble. If they cannot get it where you can afford it with discount Rx cards, they will tell you which pharmacy will be able to.
Reviewed Jan. 20, 2017
Been using the Walmart Pharmacy on Route 7 in Norwalk for the last three years and the experience has always been pleasant with the exception of the costs related to the prescribed drugs. Having said that, they are still the cheapest and better than most by comparison to any Walgreens, Rite-Aid, etc.. They're also convenient to me travel wise, and they're accommodating and knowledgeable. They are the 'go-to' pharmacy in this area of Fairfield county.
Reviewed Jan. 19, 2017
A lot of the time they don't have what you need and they offer a couple of days to get you through. They are very slow, not very friendly and don't always get Rx right too many times. Left to another pharmacy.
Reviewed Jan. 19, 2017
Hours are not bad but not a 24 hour pharmacy. The pharmacist don't seem to be any worse or better than any place else. The wait time is terrible. Often the phone system will say it will be ready in a few hours then I go there and find out they don't even have it and it's not ready for several days. They don't call you to tell you it's not in. They make you go there, wait in line only to find out that you wasted your time. But they have lower prices.
Reviewed Jan. 18, 2017
I'm pleased with the services Walmart provides. Compared to other pharmaceutical companies or drugstores Walmart is the one I choose to shop with. The pharmacists are caring and understanding about any questions you might have about the medication and I wouldn't go anywhere else because of their courtesy.
Reviewed Jan. 18, 2017
I go to a neighborhood market so it's smaller. Small town feel, pharmacist's get to know you on a personal basis and most of the people at the pharmacy know my name so I love it. There's no reward program but great prices as always!
Reviewed Jan. 17, 2017
Oct. 2, 2016 I went online for my medication refills. I picked them up Oct. 4. The next day when I started my refill of ** I noticed it looked very different. I call the pharmacy but was told sometimes they get their meds from different companies therefore they may look different. I started the medication. After taking it one morning and try to drive I had to pull over and call someone to pick me up. A couple of days later I had to go to the E.R. but didn't take my meds with me. After almost two weeks of taking this I was retaining so much fluid I became short of breath just walking across the room. I went to my primary care doctor this time taking my meds. I wasn't taking **. I was taking ** a narcotic. I went to the pharmacy manager who laughed and said “I bet you were sleeping a lot.” He went on to say they had not carried them by that company for sometime but I was promised answers. He never called me and refused to take my call.
I tried the store manager but was told he was busy. I ask for the name and number of the regional mgr. He never returned my call. The 800 WalMart number was a waste of time. After three months I phoned corporate office in Arkansas and ask for an appt. with someone in charge, they will not do that. Finally a Mr. ** who claimed to be a regional mgr. called telling me they had not carried that company since 2002. I went on to tell him that I wanted answers that it wasn't the only mistake on my refills that day. That left off one refill but gave me two bottles of another refill. Yesterday I call a call from another man who claimed to be the regional mgr. who claims someone came into my house, took my ** and replaced it with a narcotic. I finally hung up on him. Strange that both men who claim to be the regional mgr. says they did nothing wrong yet both ask how they could make it up to me. I want answers. They gave a 63 year old with heart failure a narcotic.
Reviewed Jan. 17, 2017
I've never had to wait more than 10 minutes to pick up the prescription and if they don't have what I need in stock they will order it and I will normally have it within 24 to 36 hours. Also, the pharmacist is knowledgeable and the counter staff is friendly and helpful.
Reviewed Jan. 17, 2017
They are always there ready to help with any questions or problems that I may be having with a doctors offices. They not only help with prescriptions but also with over the counter products. And they can tell me when its time to maybe see a doctor.
Reviewed Jan. 16, 2017
Walmart is convenient for everyone. If you need it, they got it. Having other stores to franchise with is a way to do business. Walmart service me like no other. There were time when I ordered prescriptions. They were prompt when telling me that they didn't have it. They called around to find out who does. If possible, they placed orders to have prescriptions sent to the patient's address. Walmart is my number one department store. In choosing Walmart, they are the most effective and efficient way to buy prescriptions.
Reviewed Jan. 15, 2017
I am satisfied with service. The people are great, always smiling and ready to serve you. They will answer any question you might have regarding your prescriptions and will even call the doctor's office if something isn't right. I have never had a bad experience and actually love the professionalism from all the staff. I would recommend Walmart pharmacy to all my friends. The experience is well worth it and so are the prices. Plus you can shop while you wait or just browse. My favorite place is the craft section. Always love to see what they have. Who could ask for better a place where you can get all your needs.
Reviewed Jan. 15, 2017
The people are always friendly and professional. They are awesome, but the wait times are sometimes excessive. When a doctor prescribes medications that may have a problem with others, the pharmacist is quick to advise...
Reviewed Jan. 14, 2017
I go to Kroger pharmacy because the store I was getting my supplies closed and some of the employees from that store went to Kroger's and so did I. They're well stocked, quite knowledgeable, friendly and have a convenient location.
Reviewed Jan. 12, 2017
The past 2 times I've tried to get my medication filled the people at the drop off counter have had to see my ID. They take it and write all over my script. Maybe there are new FDA rules? But explain what you are doing please? That wouldn't be an issue if they didn't then tell me it could take hours OR DAYS to have this med authorized by the pharmacist. NOT my insurance... a person who decides if it's ok to fill a medicine. A preauth is PERFECTLY FINE... that I understand because the meds are expensive.
I'm also treated poorly because I'm in need of the medication. The woman I dealt with today was snide and rolled her eyes at me. Then she decided to inform me that IF they can fill it, IF the pharmacist APPROVES IT, I may wait an hour or I may wait DAYS. The med isn't something I CAN wait for! It's something I can't skip or just not take. BELIEVE ME, IF I DIDN'T HAVE TO BE MADE TO FEEL LIKE LESS THAN HUMAN EVERY TIME I DROP IT OFF I WOULDN'T. I called my doctor, the insurance company... ALL to be assured it'd go through. I've been here OVER two hours. I'll be late to work... because I need an ID to pick the med up! The last lady I spoke too is very pleasant but was tasked with telling me it'll be a few more minutes... AGAIN. I work today. I can't wait all day to be treated like I'm a FELON every time I come here! I pay the copays, I do MY side to be sure I'm not wasting my time AND theirs.
Reviewed Jan. 12, 2017
They have always did a great job. From day 1 when I went into Wal-Mart they've always helped me and they have good personalities. The pharmacist is very helpful describing your prescription and how to use them. They give you a smile, your prescription and tells you to have a good day.
Reviewed Jan. 11, 2017
They have no rewards program and sometimes doesn't have medication in stock. They have a considerable turnover of staff and good prices generally, but not always.
Reviewed Jan. 10, 2017
There is no reward program and the wait sometimes is long to tell you they are out of your prescription. Also, the reps are not very personable. Line's long unless time it right, and they're closed on Sunday for lunch break which I never knew until it happened to me. Their hours' real short when Sunday is a lot of people's day off.
Reviewed Jan. 9, 2017
The price for prescriptions is a huge help for seniors. My Medicare RX plan has doubled this year, my bad... I trusted AARP to take care of us seniors. Now I will have a difficult time paying for a plan that I am not even using because Walmart is much better priced for scripts. Had I researched in October I would not be with AARP Medicare RX plan. I would be on the Walmart plan. $22.00 a month instead of $72 a month!!
Reviewed Jan. 9, 2017
I love the saving, but you have to in long lines and they close for lunch at bad times. I go there cause they have $4 medicines, but not crazy about the lines and wait times. Wish they had a drive thru service, but otherwise I like it.
Reviewed Jan. 8, 2017
I'm very happy with their services, and they answer all my question so I understand them. I can only say how happy I am with all services that Wal-Mart pharmacy has to offer.
Reviewed Jan. 8, 2017
Wal-Mart is a nice place to shop and it's close to home. The workers are pleasant and the store usually has what our family is shopping for. When we're shopping if we can't locate an item they don't mind helping us look for it even if they need to go in storage to get it.
Reviewed Jan. 6, 2017
After having an issue in the Pharmacy at the Ontario, Oregon store, I attempted to contact the Corporate office! I called the toll free Walmart number. The women who answered was polite, listened to me and read back what I said, it was correct. She then stated the Pharmacy was a separate entity, she would send my issues to that business. I was told that someone would call me within three business days. I waited seven business days and called Walmart back. Talked to another polite woman; repeated the same issue and was told I would receive a call from a Supervisor because no one called me. Well, it is now six months later! My issue wasn't big but I would LIKE an answer!!! I know Walmart makes many millions of dollars each year (probably each month), but we all deserve a listening ear!!!
Reviewed Dec. 5, 2016
This is the worst pharmacy service ever. Our family uses this pharmacy, including to purchase meds for our French bully. Every time I take a prescription for our dog, this store loses the script or it's misplaced, and it take one or two days to get the medicine. For our human meds, the store routinely takes 60 minutes to 3 hours to have prescriptions filled. Never mind the six to eight Walmart coats behind the pharmacy counter working. This time it took two days and a phone call to the vet before I could get the meds for my dog. When the lines waiting to pick up meds becomes long, the cashiers pay no mind to the 12, 13, 14, 15 people waiting while getting into conversations with the customers and most of the customers are too ignorant to remember the number of people STILL waiting. Last, The cashier checking me out was extremely rude and hateful.
Reviewed Nov. 22, 2016
I am a patient taking ** for about 2 years. As of this years the pens for this 5 times the strength ** was available. I take a high dose of ** every day due to my condition. I use from 50 to 100 unit from a marked syringe **. This means the dose in ** is at Maximum of 500 units per day. I am explaining this because the pharmacist did not understand the dose amount conversion and I could not fill the prescription. I understood the Prescription must be in ** dose units and that was ok and so I proceeded to call my doctor to write me a new Prescription with the right units dose per day of 500 units. I tried for a week calling my doctor, according to his office manager the Pharmacist gave him the advise I was wrong in the dose and do not write the prescription out, it is too dangerous. This office manager then relayed the issue to the PCP and listened to the ill given advise that was way out of line on the Pharmacist.
I am now without a prescription of my needed medicine and removed all my other prescriptions from Walmart for good or at least at the Walmart in cutler bay (33189). I have proof of my years using the drug, and doctor who gave the script. The Pharmacist was out of his job description and I had to change PCP to avoid any further misunderstanding from my doctor. Please do not trust any pharmacist from Walmart as the training or screening is not good as for me. I am out of the fill and need to wait again.
Reviewed Nov. 13, 2016
The only medication that seems to lower my blood pressure is ** which has been only available in brand name version, not generic up until recently when the patent expired and now it is manufactured under the name ** instead of **. Today when I went to the pharmacy I was told my insurance would not pay and that my medication would cost $220. They said they faxed the doctor for another covered drug but no one had gotten back to them. They never told me they would do this, I don't want another medication. I have been taking ** for almost a year now. My insurance has been paying for it all along. However now, apparently because ** is available and a lot less expensive they will not pay for the brand name version. Apparently they refused to pay for the generic equivalent as well. This is for a heart patient that has an enlarged aorta.
When I explained that the insurance company pays for the brand name they re-ran the script and it came up to $124 which is what I'm used to paying for 30 tablets. They filled the script, I paid and when I got it home it did not smell the same as the medication that I have been taking. I read that the ** smells different because of a different binding agent. It smells like rubbing alcohol. Brand name ** smells like white cake mix. I believe they switched out the more expensive medication for the cheaper version. What can it do? I took one pill because I thought it would be riskier not to take it because of my health issues. So one will be missing if I return it to the pharmacy.
I have tried to report issues to the FDA and the DEA before, but they were rude and did not take me seriously. I reported that duragesic patches were releasing medication into my system too rapidly and I was feeling dizzy and incoherent. They didn't care, even though people have died because patches leaked and released the medication into their systems too rapidly. This is with the Watson brand patches.
I will not buy them again, I go to a different pharmacy to have that filled, because Walmart only stocks Watson brand and refuses to stock any other brand even though I reported problems with it. They also fill ** patches with a cheap generic version that does not stick and peels off onto my clothing leaving adhesive everywhere. It has ruined one of my coats. I have asked over and over again for them to stock another generic brand that does not do this, and even spoken to the pharmacy manager and complained to Medicare, but still whenever there is a different pharmacist they give me problems and attitude. So I go to a different pharmacy for this, even though it costs me more because Walmart is the only pharmacy in network for Medicare that its within fifty miles of my house.
Reviewed Nov. 11, 2016
I have an ACL tear and hobbled to the pharmacy for pain meds. I didn't have my drug card and asked the girl if it was ok with my health card since I'm in Trenton at my sister's and not in Belleville. She said ok and gave me the beeping pager. I hobbled around the store and returned to pharmacy when pager went off only to be told it's not ready. As I sat with tears rolling down my face, learning my blood pressure is through the roof, I was told I need my drug card in Belleville! Thanks if I don't die first!!!
Reviewed Nov. 2, 2016
Every time I go to pick up my medicine the head pharmacist wants to tell me what I can take and wants to withhold my medicine so I end up calling my doctor and having a big problem because the pharmacist thinks he's my doctor. We get medication because we are sick and to put us thru extra stress is unfair and simply wrong. The other problem is the language barrier.... No one speaks English so it's always a miscommunication and occasionally I get so upset I feel like I'm going to pass out. Third, they take forever to call you and it's always people complaining and walking off cussing it's like crazy to get a prescription and I think it needs to be looked into and so I'm going to change my pharmacy because I'm sick and I'm feeling worse when I leave the pharmacy.
Reviewed Oct. 26, 2016
Walmart Pharmacy in Payson AZ is a crap shoot at its best. The ENTIRE staff are RUDE and HATEFUL to say the least and WalMart Pharmacy online is ** as well. I am going to take my business to Walgreens or CVS from now on. Because WalMart Pharmacy as a whole is **. You stand in line for what to save a few bucks to only get up to the counter to be treated like crap by rude and disgusting associates. Then you are treated like a criminal and have to go over to another line to get the same drugs you have gotten for YEARS to have to be schooled by pharmacist that DO NOT speak clear english. WALMART is CRAP for nothing.
Reviewed Oct. 9, 2016
I have went this Walmart three times. The first took them 1 hr 45 min to fill my prescription. They kept telling me they did not receive it from the doc. office yet (I HAVE FOUND OUT WAS B.S.). THE SECOND TIME TOOK THEM 1 1/2 HOURS TO FILL (SECOND TIME WAS 2 YEARS LATER). The third time they told me the same ** as before, then after an hour they told me they did not have the product. In today's tech world they should be able to tell. I was told by the doctor that they are told to tell the customers that they have not received the prescription yet but the truth is they have but it has not been fill yet. How about the truth. I went to Walgreens after the third visit at Walmart. WOW what a difference. The total opposite. They just earned my business. Bye Walmart.
Reviewed Oct. 7, 2016
After using another pharmacy with indifferent service and a 24 hour refill time, I decided to try the Walmart pharmacy, store 1164. I was amazed at the phenomenal experience I have enjoyed over the last few years. I am served immediately. The whole staff always ask about my teenage daughters. At most I only have to wait 15 minutes for my prescription to be filled. They will take the time to take customers to the locations of over-the-counter products they inquire about. Pharmacy Manager/Pharmacist Yasmin, Pharmacist Lauren, and the entire staff work seamlessly to provide this important service. I have also noticed the professional service which they provide other customers, as well. I feel total satisfaction every time I patronize this pharmacy!
Reviewed Sept. 27, 2016
Upon going to pick up my son's Rx (a UDI of **), being disabled, unemployed and broke I was really with crossed fingers of getting out with the generic equivalents tonight. With my son's father's med/Rx coverage he gets $5 generic scripts and $40+ brand. Tonight at 7 pm when the cashier at my Super WM told me the price I of course was taken back, saddened and asked if it comes in generic? The cashier gave me a puzzled look, told me she don't know what's what, called the pharmacist (a new one I have never seen btw) over who I asked again, by chance this one (pointing to the bag with the asthma inhaler) come in generic??
OMG she started rambling about OTC and I heard the name ** and bleh bleh bleh, she totally lost me. I'll admit it had been a very long day (obviously for both of us) because when she stopped talking I asked her again, "so the prescription inhaler does NOT come in any generics at all?" She followed up with a "NO! THAT'S WHAT I WAS EXPLAINING TO YOU." OMG so if I didn't follow her rant and have no clue about the Meds... Give me a "Rude Consumer. Don't Understand Crap ticket!!!" Holy cow! Take a **. LOL. Like the other comment above, there are plenty other script joints in this town. Thanks WM, if there's ever a next time I'll just hold up the line while I google it??? Thank God I didn't need her "consultation" service, who knows what she explains at that window?!
Reviewed Sept. 21, 2016
Every month I have dealt with Walmart taking days to fill my prescriptions but the last 2 weeks has been just absolutely ridiculous. They refused to fill one of my medications and told me my doctor had to fill in additional information or I had to call my insurance company to find out what they covered, which my doctor's office said is never done. It is the pharmacists' job to call the insurance company, not mine.
Then they told me yesterday that my prescriptions were ready for pick up. I get there today and am told it will be late this afternoon before they would be ready and now it will be tomorrow before I can get them and that they didn't fill them because they didn't have my insurance information. Wait! What?! Yes, they filled my prescriptions from 2 weeks ago but now suddenly they no longer have my insurance information on file and that they didn't fill the prescriptions because of that but if I wanted to pay cash then they could get them ready in 30 to 45 minutes. Uh, NO! I have insurance for a reason. One of my prescriptions is over 300.00 and I have 7 being filled so heck no I will not be paying cash.
The pharmacist was rude and just down right hateful. I have dealt with this store's rude customer service for months and all the delays in filling my medications and returning medicine that belonged to other people that they had accidentally given to me and yet was treated like a criminal when I returned it but I am fed up. I live too close to Walgreens, CVS, and Publix to continue to be treated like my business isn't important to them. So I will take my business elsewhere and the $2,000 to $3,000 a month they get from my insurance company for the medications they fill for me. If everyone took their business elsewhere since it's obvious Walmart doesn't care about the customer anymore, I wonder how long it would take you to get staff that does care?
Reviewed Sept. 8, 2016
Dropped a simple eye drop prescription off with all my required documents. The drop off woman told me 20 minutes, gave them that long, came back and they told me an additional 15 minutes & were very rude when I asked how many people were waiting ahead of me. She proceeded to tell me to basically deal with it and there was nothing they can do and I'll be taken when they can get to it all while multiple techs stood around with a smirk on their faces. Very ignorant and condescending hand should be trained on customer service skills and giving proper timing.
Reviewed Sept. 8, 2016
Monday our son's prescription for a lower dose of medication was sent to the pharmacy. The Dr sent it for generic and the insurance only pays for the name brand. So we called the Dr and she sent over the correct script. It was for 20 mg **. Our son has epilepsy and the ** is an addition to his seizure medication to control seizures. His dose was lowered on Sept 6th due to his levels being too high. We filled at a different pharmacy (which has limited hours) his old dose of the higher ** on August 27th. When he went to the Dr on Sept 6th we were told to immediately lower the dose.
So I called the pharmacy yesterday at 6:30 pm and asked if it was ready. I was told it's being filled now and that it can be picked up in an hour. She then ran it through the insurance and stayed out copy. My husband shows up around 7:40 to pick it up and is told that my son is not found in the system. I call with my husband still at the pharmacy and he on three way and they found my son but said that the pharmacist will not fill it. I ask to speak to him. He gets on and is very rude. He starts by saying that the new script was not sent in yet. I said, "Yes it has been. I just spoke to the woman who told me it was being filled and that it had been billed." He was very rude and started says "Hell I don't have it." I said, "You have to look again." Rudely he placed me on hold and came back and said, "I won't fill this." I said, "Why not?" He said, "Because he needs a Dr approval."
I said, "The Dr sent it to you over the system which means she had to use her password which means she approved it." He said, "Your son just had another dose filled on the 27th." I said, "Yes, then he went to the DR and the DR said it must be lowered right away." He was so rude. He said, "How do I know you're not just getting these controlled medicines to get them?" I was shocked. I explained that my son has a seizure disorder and this med in combination to his other med control them. He was rude again and said he wouldn't fill it unless he spoke to the Dr. I said, "Ok, I will call the Dr on three way." He said they are closed. I said, "I will call the emergency number" and he laughed. I said, "I will bring the other meds up to show that we are not using them and hold on while I call the Dr." He said, "No, I will never fill any script from you here," and hung up on me.
My husband was right there in the store listening on three way and approached the pharmacist and asked what the problem was and why was he so rude to me? The Pharmacist started being rude and my husband asked him what his problem was then called security to escort him off the premises and then called the cops to say my husband threatened him. They came to our house and gave my husband a court date and told him he is never allowed at Walmart again. My husband did not threaten him. The pharmacist was rude from the start and in no way was professional.
We normally use another pharmacy but they close early. The other pharmacy goes out of their way to provide excellent customer service. They have even driven 60 miles to bring my meds to me when I moved away. So we are shocked. Walmart has banned my husband and I called them to pull the tapes and ask all of the store employees who saw what was going on what happened.
Reviewed Sept. 7, 2016
We rarely get prescriptions. My husband had dental surgery and we had to get 3 prescriptions. Went to Walmart Pharmacy on Redbud in McKinney. Dropped off the prescriptions. Came back in 40 minutes to pick up and find out that I needed to provide the insurance card when I dropped off so I had to go back to drop off window. The tech did not know how to apply our insurance card, said because the card shows 12/15 it must be out of date. I call the insurance company and they explain the insurance was renewed annually in Oct and cards were distributed before the first of the new year. The insurance rep reviews the same information with the tech and she finally approved it. So I spend another 35 minutes waiting on all this to get done. Totally inefficient and unnecessary, Walmart needs to train their techs better.
Reviewed Aug. 29, 2016
It was on the weekend and no other pharmacies are open during these hours in a small town, so I was stuck with Walmart. I had my prescription called in there and went to pick it up. Waited 1.5 hours, and they said "another 30 minutes." I was done. Older ** lady was VERY rude and I needed to get into bed. I planned to return in the morning for the meds. After checking the sign to make sure they would be open, I returned on Sunday. Pharmacy was closed! My lesson is NEVER use Walmart again. I am a local nurse and I will make sure to pass on my experience to my patients. I believe in paying for good service and I will stand on that again by using my small local pharmacy. It is worth every penny.
Reviewed Aug. 21, 2016
I was released from a Hospital this past Saturday. Wal-Mart was nearby the interstate on our way home so wanting to hurry & get home & get in bed, my wife stopped and ran in to see if she could get my meds filled in a timely manner, explaining about her ailing husband being outside in the car. She was told there would be a security check since the meds were narcotics. Unbeknowing to her, they got my cell number from their records and called me and told me I would need to answer a number of questions before they could fill it. They asked if he was aware that I was in the store trying to fill his meds. They even questioned him about what kind of surgery he had!!! He told them to come out to the white Chevy Equinox in the corner parking lot where they would find him, unable to walk with leg pumps on each leg and they could verify his reason for not coming in!! Unbelievable!!
When he told me what had happened after I got back to the car, I realized why they were looking at me funny and acting secretive and whispering. I have never been made to feel like I was a criminal in such a manner in my life!! I know they may have protocol for being suspicious of people trying to get narcotics. I didn't know being in a hurry because you had a sick family member made you suspicious. They never asked for my ID or told me they had to call him, which I would have completely understood since I know how narcotics are abused. The way they went about everything made me feel so belittled. NEVER AGAIN WILL THEY HAVE TO FILL A PRESCRIPTION FOR ME OR ANY OF MY FAMILY. I got so mad that I had a stress headache for the rest of the day.
Reviewed Aug. 20, 2016
Pharm Tech named Demitri at Beaufort SC store was very helpful in finding the appropriate log ins for me to utilize manufacturer coupons to help reduce cost of 3 ophthalmic Rxs from $700 to $360. She took the time and interest in assisting me in my first Wal-Mart Rx experience. I will now transfer all my Rxs to Walmart.
Reviewed Aug. 14, 2016
First of all I do not like going to Walmart. Several times I've had bad experiences with the service in Walmart and the situation that the parking area. Being a disabled person is difficult for me to get out. I do drive but I can never find an electric scooter that either works or is charged up to use. My complaint is not about my purchasing a pharmaceutical item. It is more about the Privacy a customer has in the pharmacy. I could go on about this but I don't know how much time or words I can use. I came to pick up a prescription and drop off a prescription so I didn't have to go back again to pick up the one I was dropping off.
I figured I'd drop it off while I was there and maybe sit and wait for it to be filled when I handed my prescription to the technician he asked me for my ID I gave it to him he walked off with my ID and the prescription and about 10 minutes later the pharmacist came back with my prescription a very nasty grin on his face and told me a loud I am not allowed to fill this prescription until the 18th of this month. Said it out loud for not only all the technicians to hear and maybe other pharmacists but other customers that were there and heard everything that was said to me. I was extremely humiliated. Where was my privacy. I am going to transfer all my prescriptions to another pharmacy Walgreens or CVS I'm not sure I am not going to deal with your Pharmacy anymore. Not after someone humiliates me like that and also violates my privacy. I'm not a child and I don't deserve to be treated as one.
Reviewed Aug. 3, 2016
I want to start by saying, I am by no means perfect and have made many mistakes through out my life, as everybody makes mistakes, it's just how it is. Anyhow... a few years back I was getting a medication that I needed to see the MD every month, and need to sign a contract that I would not get this medication from anyone else but her (no it's not pain meds). Everything was going good for the first 3 months and all of a sudden I get a letter in the mail saying she cannot be my physician any longer because I was seeing another MD. I was so confused, I called the office and they confirmed what the letter said. Of course I argued and said that I was not seeing anyone else etc.
A week went by and the gears started turning. I went on my Walmart app and looked at my old scripts and the names, nothing seemed weird. Then I got concerned because my sister has and still uses my name for anything and everything so I thought maybe that's what happened and I knew she had just gotten busted stealing from Walmart under my name but this time it wasn't her. So the more I looked at past scripts a little closer and noticed there was a doctor listed that was really close to my doctor's name then I saw it again. I called the pharmacy told them what happened. All of a sudden the pharmacist got on the phone and confirmed the "tech" put the wrong Doctor info in and acted like it was a silly little mistake and not a big deal. I let him know all the issues I had because of the silly little mistake, he didn't care too much.
I called the doctor let her know and thankfully the doctor took me back as a patient. Well. A few months down the road I had finally met my $5000 deductible so my scripts should be covered 100%. I took my script in went to pay and it was like $400, I asked if it was ran thru my insurance. They swore up and down it was, who am I to argue, maybe it really wasn't met!?
So the next day I called my insurance. Asked if my deductible was met yet, yep "it was met actually 3 months ago" said the lady. I asked if my medication was ran thru the insurance, she checked 3 times, nope it wasn't. I asked if my prior authorization was approved and valid, yep it sure was. So I call Walmart. Talked to the SAME pharmacist, he said he would take a look. He ran the past 3 months back thru the insurance, well what do ya know. He said, "your card will be credited the $1200" I had paid out of pocket.
Ok so about another 2 years go by, again I knew my deductible (for sure it was met, I called) was met and I was stoked because it wasn't December and going to reset in a month. I actually have time to schedule stuff I need to get taken care of and it will be paid! I take my script in, yep they ran the insurance. This is a copay. Hmmm. Didn't know I had $200 copays. Maybe the plan changed, who knows, I blew it off, that happened for about 3 more months and my family's meds were doing the same thing when they got them filled at Walmart.
Finally I made time to call my insurance again, asked if all these meds were ran thru my insurance. Wouldn't you know, THEY WERE NOT! So I call My happy pharmacist (the same guy of course). He said, "let me check", runs them all thru the insurance and it all of a sudden gets really quiet, "ma'am can you please bring a credit card in to get your refund. Our store doesn't have that much cash to refund you." OMG SERIOUSLY!!! It was almost $3000.00, not only did that screw my finances up but it screws my insurance claims up! I should have stopped going to Walmart at that time but nope, I'll give them another try.
My doctor puts me on another medication that needs a monthly script, I wasn't too happy but it was fine. I take it to get filled, nope I need a prior Auth. I didn't feel like messing with that so I just paid cash, it wasn't much at all. I go the next month, I get a different manufacturer medication and I have SEVERELY sensitive skin. I look at something different and I break out in a rash! Well the pills were a really bright color blue, I took them with no issues. All of a sudden a week later it was 4th of July weekend and I was on vacation and I broke out in hives. It started on my neck and went up my left side of my jaw area and my chin was swollen really bad. I couldn't figure out why this happened.
About a week into the misery I figured out it had to be the dye in the pill. It was the only Change I made so I stopped taking it, went to a different pharmacy because the doctor gave me a extra script to hold on to so I didn't hafta go back to see her for two months. The pharmacy filled it with no issues, and they were not the ones with the bright blue dye, again I paid cash due to the prior Auth issue. Once I started taking them everything started to calm down. I went to my follow up apt. Talked to the Dr about the whole rash issue, I showed her. I still had half bottle of the bad pills etc. She gives me my two scripts and off I go.
Well time to get both my meds filled. I get the one from the same place I got last time and the one went to Walmart. I got the one, no issues. I dropped the other at Walmart, and of course got the "eye roll" when they saw me walk up, which I don't know what I EVER did to them! Anyways, we go thru the whole, make sure it's in stock, ID, insurance blah blah. It will be ready in 20 min, I said "I'll come back tonight. Don't rush". So I'm ready to go back later that night, and I thought to myself "self... it's weird you didn't get a text that it's ready". So I look on my little Walmart app and it shows that it's being processed, hmmm. Ok I'll call, and of course I get the "hang on I'll check, huffing 'n puffing". Well my pharmacist friend gets on the phone "yeah. It won't be ready today, I had to call the Dr." I asked why, he said "I just have some questions about your 'history.'" WTF!!!
I haven't done anything wrong! WHAT IS HE TALKING ABOUT! Well of course he hangs up on me. By then, I'm freaking out, sweating, probably ready to break out in hives etc. I immediately think my sister did something again, which would just be my luck, she finally just plead guilty to the 20 felony charges she used my name for. So I check the court website, nothing new. I check my Walmart app for weird meds I didn't get, nope nothing. Well. I look at it little bit harder, YOU GOT IT! The wrong doctor was entered again so it looked like I saw a different doctor and my doctor... pardon my French but "what the actual hell!"
So when I discovered that I called the pharmacy and nobody would answer and they were not even close to being closed. Called back, somebody picked up and hung up right away. I called back and nobody would answer. Ok now I'm LIVID! I could just go in there but I didn't want to make a scene, so I decided against it. I call my doctor's office the next morning asked if she could call me.
She called me back within 5 minutes! I told her what I found out about the wrong doctor's name being entered and she tells me, "yes he faxed me telling me that and he also said he's holding your script due to you getting your other meds filled early at other pharmacies." I lost it, I started crying and just blubbering (thank god I have a good doc!). She said, "I cannot believe he is holding your meds hostage!" She assured me she knew nothing "funny" or "shady" was going on from me since we had talked about what happened at my last visit. She said "just come to my office, I'll write you a new script and take it to Walgreens".
So I went on my lunch break. Got the script, dropped it off at Walgreens. I had the medication in my hand within 45 min! I just don't get it. I pay for my health insurance, I work every single day, I work actually too much, I own my own home, pay my bills etc. not that that matters but, I'm not a slacker and don't get in trouble or do shady things. I'm a GROWN UP, and I was treated like a kid at Walmart pharmacy. It seemed like they were trying to get me in trouble. These are not the only things that have happened either.
There was a time, my PCP at the time was prescribing me a non narcotic pain med, it was for about 6 months. I got it (all from Walmart). I was NEVER told by the pharmacy that this medication cannot be taken with my other medication. Never once was I told that. And it was working great for my pain I was having from rhemetoid arthritis. Well my PCP faxed in my refill and I called to see if it was ready. This time the "Walmart Manager" got on the phone and said, it cannot be filled due to "drug interactions." OK SO AFTER 6 months they FINALLY noticed that! I coulda been dead by then!
When I said that to the "manager" he hung up on me! Real mature! So they called my doctor that at that time was prescribing my other medication and told them I was getting that non narcotic pain med and it interferes with my other stuff so he will not be filling anything for me. Well, all hell broke loose, both doctors said they couldn't see me anymore! I was stuck because not many doctors can write scripts for my medication, they need a special license, so I needed to find a new Dr. I was off of my medication for about 3 1/2 weeks, just long enough to make me go thru withdraws, screw up so bad at work, almost got fired, and almost ruined my 18 year marriage!
I finally found a new Dr and was waiting for my appointment and I get a text from Walmart pharmacy saying my script was ready to be picked up. So I looked online and it was the non narcotic pain med, I was so confused. I called the pharmacy to see what was going on, of course, couldn't talk to anyone. At that point, I was desperate to feel any kind of "normal" so I go there on my lunch break. They see me coming and I hear "manager on duty to the pharmacy". I FREAKED OUT! Well, I waited my turn, get to the register and the manager asks my name, takes my ID and my payment and tells me to go over to the "consultation" area. The pharmacist meets the manager over there, he says "any questions"? I said nope and left. I'm not too sure what that was all about, at that point in time. I didn't care, I had to function and be a productive part of society.
So I finally see my new doctor (my current dr). I tell her everything that happened to me at Walmart pharmacy, she was practically in tears. I promised her as I did all my other doctors I will never ever tell a lie to them, she appreciated that so much. But now Walmart is trying to screw up this Dr for me too. I think! How can those things happen TWICE THE EXACT SAME WAY! I work in healthcare and work with commercial insurances, Medicare and Medicaid all day long, I know the rules and I know what happens if you don't follow the rules. I would never do anything to jeopardize my life or anybody else's. If I made those kind of mistakes at my job and past jobs, I would be reprimanded and/or let go.
At what point do these pharmacists be held accountable!? I know their jobs are stressful, I get it, so are a lot of other people's jobs. If they cannot correct their mistakes the first time, some kind of discipline has to be given, and if it truly was "the techs" fault entering the wrong info for the doctor, maybe it's time you do a bit more screening during your hiring process. I truly apologize for the length of this and I really hope this has never happened to anybody else because I know how bad and embarrassed I feel, I wouldn't want anyone else to go thru this too.
Reviewed July 25, 2016
I spend over $2000.00 dollars every month at the Dublin VA Wal-Mart. My complaint is having to talk to the pharmacist every time I get a prescription refilled. If it is a new medication I would understand but this is medication I have taken a long time. I was told today (7/25/16) by a very rude cashier (she is rude all the time. Her name is Amanda.) it was store policy and she refused to give me my medicine until the pharmacist said it was ok. I have talked to the pharmacist before and they have never given me any information that my dr has not gone over with me (I am not complaining about the pharmacist. They do a good job.). If I have a question I will ask to speak to a PHARMACIST but I will not be forced to talk to one. My Dr takes care of me, not the pharmacist. If this is store policy somebody needs to change it because I hate it.
Reviewed July 19, 2016
I called my refill in 3 days ago. The tech then looked on another computer and discovered the birthday was wrong although this had been corrected 2 scripts prior. This was the latest in a slew of problems with this pharmacy. They blamed it on the dr.'s office. Although it was a REFILL. I walked over to the other area shaking my head muttering that it was always problems here. The clerk Christina looked up and rudely stated it wasn't their fault, they can't help what the dr inputs. As the transaction continued she remained rude and demeaning. I had stepped away, upset, then returned. I asked for her name and informed her that she had been unacceptably rude. She flipped her name tag around and stated, "Christine, do you want to speak to my supervisor? He's right there". He had witnessed everything.
I had already spoke to him and let him know my dissatisfaction with the do situation. I once again spoke to him concerning the rudeness. Only looked back at me. After a moment of silence he stated he would speak to her. Within a minute, he walked over, said something in a low tone. They both laughed and he walked away. Another pharmacist completed my order. Thanks Walmart, the meds was for high blood pressure. It was sky high by the time I got home.
Reviewed June 17, 2016
I have been ill with my throat. Used Doctor On Demand. Got diagnosed with Strep. I cannot swallow without excruciating pain. Called the pharmacy and was told prescription would be ready at 11 am. Husband went to pick up prescription at 12 pm. He was told it will not be ready until 12:30 pm. He asked, "Why?" He was told other prescriptions were ahead of mine. That makes no sense. When I was told it would be ready at 11 am, wasn't there other prescriptions ahead of mine? I was on the phone with him and her tone of voice to him was nasty. God knows why I am so ill that I could not collect it myself. If you can avoid them please do so. You may die if your medication is needed to save your life.
Reviewed June 14, 2016
I picked up 3 RX's after being at urgent care for an ear infection in both ears. I did not feel well at all. Wal-mart stores are always hot in the summer. I waited 30 minutes to get a RX filled that couldn't be called in. When I got back to stand in line a man was having difficulty and took some time (not his fault), but I picked mine up and she the tech said this one needs counsel. I said "oh the ear drops?" She said yes. I said "I don't need one - it'll be ok. I'm a nurse. I can hang with the ear drops." I was trying to be helpful. They were busy. I don't need counsel on ear drops. But, the pharmacist was trying to tell something (both ears are stuffed up) and I heard her say "there are two bottles to make 10 ml." I said ok and went home. Finally. The drops were for the eyes... so, I called to just ask if maybe it was a mix up... the person who answered the phone cut me off and set the phone down.
The pharmacist got on the phone and when I told her what I found she cut me off and said, "THAT is what I was trying to tell you, but since YOU'RE A NURSE YOU didn't need a counsel!" She explained they didn't have drops for the ears, but I could use the ones for the eyes in my ears. Ok, that's fine and then she again said, "I TRIED to TELL you that, but you are a nurse and you didn't need counsel"... she stressed that fact a few times.
Well, had she stepped down where I could hear her since I was surrounded by customers at the desk where we all could hear each other's personal health information that would've been ok. Even if she was frustrated that I didn't need a counsel she had no right to talk to me like that... as a NURSE!! I promise I have been frustrated with a patient before, but I never treat them that way... NEVER!!! About a year ago, one of my allergy meds didn't show up in my bag and I called - they were supposed to pull tapes and get back with me. I never heard anything. They basically called me a liar... because allergy meds are something to lie about, right?
Reviewed June 14, 2016
I am unable to login to my Walmart Pharmacy account online. After successfully signing in to my Walmart account, I select the link for "Pharmacy Account/Manage your Prescriptions", which takes you to the "Online Pharmacy" login page. You are then asked to enter your date of birth in mm/dd/yyyy format, and click the "Go To Pharmacy" button, but after doing this nothing happens. It just sits at the webpage, not displaying any error messages or anything. The "create an Rx Profile" link does the exact same thing; I also tried with a different web browser but that didn't work either. It's very frustrating.
Reviewed June 9, 2016
I went to Walmart in Riverdale, Georgia. I went to fill a prescription and I did not have insurance so the pharmacy staff provided me with a prescriptions saving app that allowed me to purchase a much-needed prescription at half the cost. I am extremely grateful for the pharmacy staff as I feel they went above and beyond call of duty to save customer. This type of customer service is great and I believe should not go unrecognized. So great job Walmart pharmacy staff. Keep up the good work.
Reviewed June 5, 2016
I filled several prescriptions on 6-3-2016. The pharmacist told me out his mouth that "we really can't do partial refills on narcotics" but did so anyway, without informing me when the medication would be available. So I called the pharmacy on 6-4-2016 at 6:48 shortly before they close and spoke with a pharmacy tech, that argued with me that they gave me enough to last me until Tuesday of the next week then hung up on me. First, I'm a nurse. They filled a 90ml bottle with instruction "take one or two teaspoons every 8 hours." That's 3 doses in a 24 hour period now from Friday to Sun that's 90ml so no pain medicine on Monday or Tuesday. 10ml x 3 is 30ml x 3 days is 90ml.
Who does these pharmacy techs think they are and who are you to tell me what's enough for me? I have had to take 10ml's of this medications--not 5ml. My education is much higher than hers. I will be filing a formal complaint with their corporate office and the pharmacy board. You will never in your life hang up on anyone else.
Reviewed May 30, 2016
I am new to Idaho, but not new to Wal-Mart. I NEVER had a problem in California. The first problem I had with pharmacy I phoned ahead. I waited in line, RX had to be reordered? When I saw it was done the gal kept helping other people making me wait again? This last time I asked how many refills I had; I don't care how long your techs work there. They are condescending. I don't know, maybe the content of my RX's lead them to draw conclusions? Very unprofessional! The snickering/etc is unbelievable!
I asked an employee in the material dept if she could tell me where the leather/vinyl repair kit was. She appeared irritated; said you didn't carry them even though I found out you did prior to asking. I asked another employee in automotive & he showed me where. Today I'm making lemon bars & had purchased 2-ok cream cheese-it expires in Aug 2016. Now I have to bring it back. I bought spoiled yogurt & let it go; not having fun at your store. Not to mention it's farther away.
Reviewed May 26, 2016
My visit to the east Meadow Walmart pharmacy was horrible!!! The pharmacy manager on staff was so unprofessional and rude. After picking up new prescriptions we were asked by the cashier to have a consult. After waiting in line the manager came to the window asking if we had questions we said we did. He gave us a rude response to what the prescription was and insulted the purpose of the prescription in front of several other customers. There is a reason why the consult area is covered to protect one's privacy!! And instead of explaining the side effects or any interactions was very rude and dismissive. We love the pharmacists in this location but with a rude manager like that anyone would lose employees and customers!! Very upset this is the customer service a manager would provide to the general public with something as delicate as medications!!
Reviewed May 21, 2016
The experience was horrible and should not be in a national chain like Wal-Mart. The disappointment is making me not want to go to Wal-Mart at all for anything. The pharmacy staff has a lot of lack of intelligence to say the least. I had a prescription for a blood sugar monitor that has been discontinued and has been replaced with another model. I asked the new replaced model. The item sells over the counter does not need a prescription. But because my insurance covers it I had it. The pharmacist insisted on me going back to my doctor which will take a $40.00 deductible and a wait of about two weeks to get the appointment for me to get a new prescription for a $19.99 monitor. I asked for the same monitor in the prescription and she said she will order it for me then she came back to say that Wal-Mart does not carry this monitor anymore.
I asked for the replacement monitor instead again she referred back to my doctor to get the new prescription. To say the least I felt the pharmacist was very stubborn, rude and lacked a lot of intelligence which made me lose a lot of confidence in any Wal-Mart Pharmacy. As another heart-breaking scene happened while I was waiting for the pharmacist. A lady in her 80's was leaning on the counter and waiting for help, her knees could barley hold her standing leaning off the counter. The staff did not care about how long she has been leaning off that counter or how much longer she will wait. If that is the compassion the Wal-Mart have for their clients, I will next time buy medical needs from other more reputable compassionate place way before I get in my 80's.
Reviewed May 19, 2016
I have had issues when picking up rxs for family but only when involving CDs. Anytime it involved rxs for myself never ever a problem. Just because I have a 20 year association with 2 of the pharmacists doesn't mean they should violate moral and ethical standards they hold dear. I have never divulged this before but since pharmacy bashing seems to be THE IN THING TO DO I feel compelled to do so. Last year a weekend fill in rph who didn't know me from Adam was so empathetic. With my plight being 23.00 $ short for 5 new meds rxd for my mom he pulled the money from his wallet and made up the difference. I haven't yet seen him but I'll be certain to reimburse him for his KIND AND COMPASSIONATE ASSISTANCE.
It's time to accept responsibility and stop BASHING an industry that for the most part helps not hurts. Before we call others junkies, Doctor shoppers, everyone deserves equal and fair treatment. Working to effect a positive change is everyone's duty so stop drawing lines in the sand because no one NEEDS to consume hundreds of pills a month like was commonplace not so long ago then blame JUNKIES for the situation WE ALL FIND OURSELVES IN TODAY.
Reviewed May 16, 2016
The Walmart Pharmacy at Jordan Landing in West Jordan, Utah is not a good Walmart Pharmacy. I had a prescription transfer to them yet they refused to fill it because there was a date in parentheses that wasn't the same date as the fill date. Ok, I can understand that. This happened on a Saturday. Monday, I called my Dr to have them call the pharmacy to ok my prescription. I called the pharmacy to let them know I was waiting for my Dr's office to call them. While waiting, the pharmacy cancelled my prescription. I had to wait a few more hrs for the pharmacy to ok a new prescription. I do have to say, this is just the Walmart pharmacy at Jordan Landing. The Walmart pharmacy in South Jordan, Utah, on S Jordan Pkwy is excellent and very friendly.
Reviewed May 11, 2016
Ok, so for anyone that's ever been injured and stuck on pain meds you literally know my pain when it comes to dealing with them (I was walking through the parking lot and hit by a truck and have had back problems ever since). I have been having the hardest time with these people. They will tell myself or my girlfriend that the medication will be ready within an hour or so; then when we drive all the way back to the store they tell us they couldn't fill it. Now I thought my prescribing doctor was in charge of when I should receive my medication not someone that counts pills all day. So I went through a time when the medication I was receiving wasn't enough. My doctor saw fit to change it and request that they fill the medication the same day due to the lack of effeteness the medicine had on me.
They "chose" not to fill it due to the fact that the 30 days hasn't passed for the last refill, to which I replied that's the reason he changed my medication. Not that I should have to explain myself to you... your not my prescribing doctor. Not to mention the first time I walked in there to start getting my medication there, they told me they couldn't fill it. Then my girlfriend went later that day and they filled it for her on the spot. I guess if I said it was because I am **... that people would think I am using the race card. Funny thing though my girlfriend is ** and had not problem getting my medication. She told me they didn't even make her show ID.
These are narcotics ladies and gentlemen. So they denied me once causing me to go through withdrawals, that was a painful four days. I was sick, throwing up and my whole body was in pain... I thought I had the flu. I didn't know that those type of drugs would have that effect on me. I am done dealing with Walmart Pharmacy, I will take my business somewhere else. I really wish an attorney would contact us all and start a class action lawsuit against them. Whenever they DENY ME OF MY MEDICATION THEY COST ME A DAY AT WORK.
Reviewed May 5, 2016
My husband is diabetic has his meds filled at a Walmart pharmacy. What a nightmare. Overcharged because Walmart sent the info to the insurance wrong. We had to call the insurance company to find that out. Told prescriptions would be ready in 48 hours, they never are. They are rude to their customers and they really don't care. After dealing with their half a-- service for the last year we are done. Have now transferred all our prescriptions to another pharmacy. Avoid the university ave pharmacy in St. Paul mn.
Reviewed May 3, 2016
After properly signing into my Wal-Mart account, I select "Pharmacy Orders." I'm then taken to the "Online Pharmacy" login, whereupon I correctly enter my date-of-birth in the mm/dd/yyyy format. My browser is directed to the page that says "Recent Orders" and then the browser immediately brings up a page that says, "We are having trouble with your request. Please wait a moment and then try again." I've tried calling the 800-numbers provided by the local pharmacy, those provide at the website, and even the 800-numbers provided by Wal-Mart's help desk; now there is an oxymoron, "help desk." Once, they even said, "We will fix it. You don't need to call us." I've been trying intermittently for the last five (5) days to get this resolved, but to no avail. They can either fix it by the time I need the pharmacy again or I can see if my business is appreciated at a different company's pharmacy.
Reviewed April 10, 2016
When trying to order a prescription from Wal-Mart home delivery the website keeps returning to STORE ORDER. Cannot review my prescriptions. Web page says "error not available". Will not renew Wal-Mart home delivery for prescriptions when my contract runs out. Wal-Mart likes to sell but no backup on problems.
Reviewed April 9, 2016
My mother is scheduled for a colonoscopy and has to take a laxative in liquid form the day before the procedure. Her doctor called in the prescription six days ago. Today (on a weekend day) I went to pick it up and was told or was asked the following questions: 1) Had the doctor called it in at the last minute? (answer: no); 2) When was the procedure? (answer: in five days); 3) Could I call them in two more days to see if it was in by then?; 4) Could I return at that time to pick it up? If they had it because it is not in stock and is on backorder and has been for some time.
I asked if I could pick it up at another Wal-Mart and waited for the pharmacist on duty to go back online. I watched as he and others took down various other bottles of similar formulations and they read the labels. I pointed out that my mom was a candidate for heart surgery and the medicine has a high amount of sodium in it so I need to be sure she gets the right formulation. More time on the computer ensued. The end result is that I must call in two days and they hope to have it then. I called the manager of the store and was told the pharmacy manager will call. Will that be in time to rectify the situation? I hope so. It will be too late to reschedule the medical procedure.
This is the second time the same pharmacy has had a problem. On a previous occasion we needed a prescription filled, went to pick it up, and were told that it wasn't in and wasn't likely to be filled there any time soon because the pharmacy doesn't usually stock it. It wasn't some rare drug. It was a high-dose of folic acid, higher than the dosage available over the counter. I went back to the hematologist who called and suddenly it was there. What is the point of having doctors call in prescriptions if the pharmacy does not communicate about the lack of availability of a prescription and the suitability of a substitute?
We will need to explore the prescription drug insurance company's relationship with other pharmacies. The Wal-Mart at 20910 Frederick Rd. in Germantown has disappointed us terribly. I work. My mom is 79-years-old and in poor health. Making multiple trips and having to call to check up on people licensed to serve the public to make sure they have done their jobs is deplorable.
Updated on 04/13/2016: After my failed attempt to pick up my mother's previously unfilled prescription, I called the Walmart pharmacy at 20910 Frederick Rd., Germantown, MD two days after the first failed pick-up. Despite my having spoken with the pharmacist on duty on Saturday, despite my having called a store manager who said he would be passing on my concerns to the pharmacy manager, when I called on the following Monday at noon, as suggested by the store manager and another pharmacist, the pharmacy manager claimed to know nothing of the situation. Long ago, in a time when people understood service, stores kept a shift log. Every shift manager entered things like no-show employees and customer complaints. Every day, managers coming on duty had to read and initial the log. Walmart should try this... if it cares to improve.
The pharmacy manager said she just came on duty at noon and could not tell me if the drug was in. She told me to call in another hour. By that time I was at a work-related luncheon. I left it early to go place a call. The pharmacy was closed for the lunch hour. They do that when there is only one pharmacist on duty. It must be nice to take lunch one hour after you arrive at work. I am relieved to say the drug came in. Of course, I did have to leave work two hours early and go get it because it was required to be taken in advance of a medical procedure. That's why I went to pick it up on a Saturday. I work.
I spoke to one of my mother's physicians about the matter. He was unsurprised to hear the service was so deficient. That's sad, I think. When you let people down, stop making excuses, Walmart. Apologize. Fix the problem. That matters more than explanations that are unresponsive. E.g. "I am the pharmacy manager, but I am unaware of the fact that you have spoken with two of my co-workers without obtaining a resolution" or "that's been on backorder for sometime" or "maybe your doctor should call in the prescription more than five days in advance of your need for it." Here's another tip for folks at Walmart. If you can't do the job, then find someone who can.
Reviewed March 18, 2016
I am very sick and went to Walmart to get 2 prescriptions filled. For some reason ** cough syrup was not covered and they want $25 for a tiny bottle. The rude clerk had the nerve to tell me the RX cough syrup was the same as over-the-counter. I asked "Then why do I have to bring a signed controlled substance prescription?" I ended up going to E.R. the next day because of the prescription not being filled. The E.R. doctor wrote a prescription for a ** pill. The pharmacist looked at it and handed it back stating "We don't have this." I informed him he had a contract with my insurance company and their 50% refusal rate was not acceptable.
I called my insurance and doctor to let them know I was not getting the med ordered, AGAIN! Later the head pharmacist called and said she could sell me 4 ounces of cough med for $5. I told her she was crazy and I am not paying $1 an ounce for a cough med that has been in production for almost a century. Also I am disabled with a spinal cord injury and very sick and they make me wait an hour only to tell me "not covered." Never using Walmart again. Terrible service and they try to rip off disabled people too!
Reviewed March 17, 2016
No matter which Walmart store I go to for filling prescriptions, the answer is always: NO!!! For some reason, they just don't want to fill prescriptions. They find every possible reason not to do so. Do they get paid for NOT filling prescriptions? The reasons are many: (for example) (a) prescription expired (when state rules state that prescriptions are valid for at least 6 months); (b) they don't take the discount card (when the discount card company clearly states that all Walmart and Sam's Stores take these cards); (c) they are out of stock (it does not matter what medication it is - they are always out of stock); (d) we only have one pharmacist working and it will take too long to fill (they are always short of staff - even on the busiest shopping days of the year, they don't have enough staff). It goes on and on and on like that.
Reviewed March 17, 2016
Having worked in retail before I understand the purpose of many of the techniques used by the Sam's Corporation. As a consumer I often wonder when this giant chain will focus more on the customer vs. improving its horrible consumerism tactics. As I sit in Walmart waiting over 40 minutes for a prescription of 10 pills to be filled, I realize how tactical it is to tell all consumers erstwhile to wait unnecessary times to receive their prescriptions. However as I sit here with infection and fever of 101, I become even angrier with the lack of tact and care taken.
Why does it take over 30 minutes to put 10 pills in a medicine container and label it especially when there at least 7 employees behind the counter doing NOTHING! This review is done to add additional spotlight on the lack of care and service this chain presents. Having had this experience countless times I've decided as a consumer I am more important than Walmart greed for monetary gain and will be switching all prescriptions to a more person-centered establishment.
Reviewed March 7, 2016
I helped my mother refill 4 prescriptions and got 4 confirms emails that it went through. A couple weeks later, I find out that only two went through. I went in to pick up with my mom and to ask what happened. I was told by two employees that my moms medicare expired and that we passed the two week mark for pick up for the two processed. It made no sense. She was denied her meds that were done. I get home, called medicare and was told that everything is fine. I also went online to check the status of the refills and for some reason, 4 other meds are refilled. The following monday, I called Walmart and the person on the phone told me that everything is fine and it was all processed!
The male worker on the phone with a thick Vietnamese accent did not let me talk and explain, kept cutting me off, and was very rude! After I managed to speak and gave him the med refills that my mom urgently needed, he put me on hold. He finally comes back and tells me to come pick them up and he didn't know what happened. The online Walmart pharmacy refill system is joke. It doesn't tell you when something is refilled (correctly), and it doesn't say if it's done. Also, the employees at the pharmacy are all incompetent and need better training on what they're doing as well as customer service which they seem to be lacking! My mom was out of meds for a week that she needs daily to live and I blame Walmart for their "SERVICE."
Reviewed Feb. 29, 2016
Pharmacy at 6703 Leslie Road. This pharmacy and its employees are lazy and lie to your face. I have had scripts filled here for 4 years. Over the last year all you hear are excuses and lies. Last week called in refills 48 hours in advance was told they would be ready at 5 pm on Wed. Called before went up, they said we're ready. Arrived at 7 pm, my scripts weren't ready and wouldn't be until next day. These are very common scripts, no compounding or anything. For last year same excuse, we are short handed, or very busy.
Today 2-29-16 took a script in at 9 am, was told be in a hour, ask was that true or was I being BS'ed again. Waited over 4 hours, walked up and ask for my script. Said wasn't ready yet, tried to use same excuse "were busy (no they weren't) and we are short handed." Ask for my script back and a printout of my meds with refills drove down to Walgreen's. They had my insurance and script ready in 15 minutes. See why Walmart is losing customers. Horrible customer service, lackadaisical and lazy employees, name just lie to your face.
Reviewed Feb. 22, 2016
I refilled an existing prescription on January 20, 2016 - The pills were for my skin condition - kind of an anti itch pill. A week later my skin had broken out really bad - my sleeping pattern was severely altered. A friend of mine looked at the label and said "Randy, this is an anti depressant and it's very addictive." I took the bottle back to Walmart and they verified they had made a mistake and gave me the wrong pills. They kept the wrong ones and gave me the correct ones - no drama I was ok.
I was not comfortable trusting future prescriptions there so I requested that the Publix pharmacy transfer and fill my skin ointment prescription. Walmart REFUSED to transfer the information. The Publix had to call my doctor and get a fresh prescription, however, since I accepted that mistake so well after my week of hell created by it, I really thought Walmart was out of line. I should have gone to a lawyer's office with those wrong pills - giving them the benefit of the doubt only enabled really bad service with Walmart. Never again. Never, Never, Never will I see the inside of a Walmart.
Reviewed Feb. 20, 2016
I can remember at least for twice, I requested for refill and there was no medicine available. The first time, they notified me until I was in front of the desk to pick up my medicine. And their altitude is pretty bad, saying sorry with an facial expression and voice sounds like that was my fault. The second time, they left me a voice message. When I called them back, they are even impatient to hearing me explain why I called them back. They just told me that the medicine is not available without any apology. And the medicine will only available after 4 days!
And another time, I went to pick up my medicine and was told to wait for 25 minutes so that she can wrap my medicine. I called the customer service to request for refill 6 hours before I went to that pharmacy. Wow, 25 minutes to just wrap the medicine? I said OK and after 25 minutes, I was told to wait another 5 minutes. Finally, I got my medicine and again I did not hear any apologies from them. It seems that it was my fault. Up to now, I went to wal-mart Pharmacy for in total 7 times. I am extremely not satisfied with their service for at least 3 times. I am so regret to choose wal-mart pharmacy when doctor asked me to choose one. I went to tops pharmacy for once. But the service is so good. Very nice and efficient. Never go to wal-mart pharmacy again, never!
Reviewed Feb. 19, 2016
As of 2 yrs ago, I am totally/physically disabled. I see a shrink, a psychotherapist, a urologist, a podiatrist, a rheumatologist, internal medicine doctor, a chiropractor, CDC doctors, a physical therapist and a nurse whom come to my home since I have to use Paratransit to travel with my walker. I am on approximately 15 different medications, and the list of maladies these treat is longer. All I do with my time is fight pain and go to see doctors who poke and prod me. I worked most of my adult life and raised two beautiful, responsible children who are now assets to society. I am on one narcotic pain medicine, which I refused at first because I was scared to take it. The pain beat into submission and I take it now, when the pharmacy has it in stock. It is hit and miss.
Once I waited nearly 3 wks to get my medication filled (not early). The pharmacists and techs at WALMART could not give a damn how this affects me. They are rude on the phone and sound like I am wasting their precious time by asking questions. They refuse to call other pharmacies nearby to see if the meds are available there. They refuse to call my doctor to see if there is another medicine I can take instead. All in all, they treat me like I am a nuisance. But without the patients, their jobs would be lost. I am already on a low dose of the pain med. To ration it wouldn't be feasible. And I don't want to ask my doctor for higher doses just so I can stock some away for when the pharmacy is out of stock. Super frustrated!
Reviewed Feb. 19, 2016
I have used the new neighborhood Wal-mart pharmacy since they opened. It has been great to be able grab a few things & pick up my scripts at the same time. I have stage 4 Lupus & spinal disease. So after leaving my nerve blocks my son runs by, less stops mean less pain. Wrong, on Jan. 01, 2016 we dropped off my two scripts, same ones every month, same orders. It what allows me to be home w/ my kids, they allow me a little but needed relief of some of the pain. On this day it was a few days early for my **, but my ** was due, which controls muscle jerks. When we open the bag, I was shocked. Instead of 60 there was only 30!
When I called asap I was told by a female pharmacist, (Laura, I believe) I was quickly told that first the tech. typed the directions in wrong, someone corrected that part but never noticed how short it was. She assured me there was no problem, "Just come by next time you're out, no hurry." DO NOT TRUST WHAT THEY SAY. I told her I'd just wait and get them when we pick up my other med on the 26th. I was assured there be no mix up or mess up when I picked up my meds in February. WRONG, WRONG. Not did they not double check a non-pharmacist reading of my script giving me wrong amount. Now I can't have my script for another week. EVEN AFTER MY DOCTOR CALLED, SPOKE TO ASHLEY TO FILL THEM BOTH NOW.
Funny it's a controlled substance but when their fault. I thought all scripts were doubled checked by a pharmacist??? What I know is 60 tablets one twice a day picked up on 01/21 = Feb.20, on pick up of the rest the computer printed out 01/26. I was told I could not have them till 02/25. NOT only does that cut me way short, but I can't go anywhere else. So no accountability, misleading the customer, not following the orders of a doctor, = a terminal ill mom of 4 suffers stress, pain & going without her meds. Thanks. No trust.
Reviewed Feb. 9, 2016
I went to Wal-Mart as doctor has sent prescription with my insurance details. The Wal-mart pharmacy slip says patient pay as $40. but the representative charged me $50. I have both Wal-mart pharmacy slip (40) as well as payment receipt (50). I asked the representative about it and person at counter said "It's typo error." This is totally wrong and wanted to know if it actually happens?
Reviewed Feb. 5, 2016
My son had a kidney stone crushed, removed and a stent put in. The doctor gave him a prescription and him several prescriptions and he had to wait 2 hours for his medicine to be filled. My husband has an elderly cousin that I pick up her medicine and I have been by the pharmacy every day after I get off work and it is still not ready. It may be ready today. I took care of a sick friend who had throat cancer and I had a terrible time with his medicine. Wal-Mart Pharmacy in Mullins is a mess. Unorganized and the personnel are not nice at all.
Reviewed Jan. 28, 2016
This pharmacy is the most unorganized and unconcerned place. My mother gets her RX filled here and they are never ready! Tired of their excuses. Tired of waiting! Tired of lies! Everyone that's waiting HATES THIS PHARMACY! Obviously, management needs to be replaced!
Reviewed Jan. 21, 2016
Every time that I go to Wal-Mart's Pharmacy, the associates on the clock are very snippy. I do understand that their job is stressful, considering the vast amount of customers that are unhappy about the cost/availability of their prescription. However, it is their job to be professional and courteous to each customer, and that is not distributed at the Johnstown, PA location. I had a prescription written by my PCP for **. I drove 20 minutes to our nearest Wal-Mart, where they told me they could not fill my prescription because my PCP forgot to sign the slip. Understandable. Instead of pointing out that my PCP forgot to sign off, the associate said "I CAN'T FILL THIS" and threw me the paper. "HE DIDN'T SIGN IT. THIS IS A CONTROLLED SUBSTANCE. I CAN'T FILL THIS" loud, and bold. Understood but she did not have to be rude. Also, would it hurt her to call my doctor to confirm the prescription?
Today, I phoned my PCP to have my prescription called in to pick up on my lunch break. Wal-Mart said that they only had the **. I explained to them that there should also be **. "He didn't call it in." I said that he had to have called it in, as it was on the same prescription paperwork as the **. They insisted that he did not call in the **. My PCP was closed for the day, so I could not get in touch with him. Finally, I called Wal-Mart again asking if my prescription was in. The woman who answered the phone interrupted me upon introduction to tell me that they weren't there. (Apparently she was the woman that I had spoken to earlier.) I said, "Well why didn't you call my doctor?" she was obviously irritated and asked for his phone number. I gave it to her, however my doctor's office is closed at this time. I had a missed call from Wal-Mart pharmacy.
The automated system does not automatically inform you that your prescription is in anymore. Instead, it has you follow a list of commands which also do not work...lol. Of course. Anyway, I texted my Grandmother and asked her if she could call them to see what they were calling for. What do you know? My prescription is in and ready to be picked up. I've spent 2 days working on obtaining my medication. I have not yet finished working to go over and pick up the prescription, so hopefully they still have it when I get there (seeing as all of you are having your meds placed back on the shelves). What I'm wondering is - how is my prescription available all of a sudden? My PCP's office has been closed for 3 hours. I know that they did not get in contact with him. I think that they realized that they had misplaced or did not count the pills. SUPER unprofessional.
I have bipolar disorder. I could not imagine the service I'd receive if I had a condition worse than this. I am truly ill thinking of the mistakes made over medications that people need to SURVIVE. I am sure that Wal-Mart has more than enough money to set up some TRAINING COURSES on CUSTOMER SERVICE, maybe it is something Corporate should look into. Of the hundreds of reviews that I read, 3 of them were positive. I figured I'd add my input as well.
Reviewed Jan. 9, 2016
I have been filling my prescriptions at Walmart for as long as I can remember. They are always nice and willing to go above and beyond when needed. I was recently traveling and forgot a prescription I was taking at home. I called the nearest Walmart pharmacy at 7 pm on a Friday night asking if I could fill the script again that night, or if I can skip it for the weekend. The actual pharmacist for that location got on the phone with me, listened to exactly what was going on, and offered assistance. He researched the medicine extensively in order to give the best possible answer. He was willing to fill it for 3 days (out of pocket expense, filled it 5 days prior with insurance), but advised to just skipped the three days. He was extremely nice and helpful with the whole process. My advice, be nice to them, and they will be nice to you.
Reviewed Dec. 31, 2015
I have been on ** for several months and Wal-Mart is constantly out of stock. How can they always be out of stock on such an important product that is very high demand. Complaints to the store, pharmacy, district mgr fall on deaf ears. So I called Corp office and was assured someone would contact me but no one did. I have moved ALL of my families scripts to Walgreens.
Reviewed Dec. 23, 2015
Most disturbing about the Walmart pharmacy situation is that the pharmacy is NOT a part of the store's management structure. Complaints made to store management are wasted effort. I have been unable to discover any chain of responsibility within the company structure. I have been using Walmart pharmacy services for several years and have consistently had problems with prescriptions even though the pharmacists have changed. The store was recently renovated and procedures changed in that in order to drop off a prescription one must stand in the same line as those picking up prescriptions. What was a virtually instantaneous process now requires as much as thirty minutes. Of course, more time in line is required to pick up the the completed order.
When I discovered the online prescription refill system, I began using it over phone-in refills. To say the system is a "piece of crap" is being kind. The system indicates which prescriptions are valid and how many refills are available, but almost never will complete and order without problems. Error message, mostly not valid, are not explanatory, orders appearing to be correct will not be completed as required. Several complaints to pharmacy personnel have resulted in comments from the staff that the system is unreliable and that I should phone my refills in.
Reviewed Dec. 5, 2015
I have been filling the same prescription at Walmart for at least 2 years. There seems to be a problem almost every month. Frequently, they are out of the medication and have no way to get it in for several days - a medication that is not supposed to be stopped abruptly. Additionally, the customer is not contacted to let them know if there is a problem - until they show up to pick up their medication. One month, an employee had neglected to put in a diagnostic code so the Rx was not filled. On questioning I found, there is no system that alerts them they have left out required information - it is not discovered until... you guessed it... the customer shows up and no Rx ready. So, no inventory controls and no quality controls. Transferred my Rx.
Reviewed Dec. 4, 2015
Switched to the Walmart pharmacy about 10 days ago. Notice now that my ** is no longer working resulting in extreme agitation, depression, anxiety. Went to pharmacy and asked them why the drugs they get from Pakistan don't work. They don't care. After I became upset they transferred the prescription to a Rite Aid where they get their drugs from Canada. I have experienced the same thing with previous ** refills in the past
Reviewed Dec. 3, 2015
I had a defective inhaler and I was suffering from asthmatic symptoms. The pharmacy assistant was some young girl. She did not even care that I was sick. She offered no assistance. The pharmacist as well said to call the manufacturer GSK for a new inhaler. It was over the weekend so I suffered all the weekend with breathing difficulties. Nobody cared that it could be a life or death situation. I will never use this pharmacy again and will shop less at Walmart.
Wal-Mart Pharmacy Company Information
- Company Name:
- Walmart Vision Center
- Website:
- www.walmart.com