Walmart Pharmacy Reviews

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About Wal-Mart Pharmacy

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Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Pros
  • Quick prescription processing
  • Affordable medication prices
Cons
  • Frequent prescription errors
  • Poor communication from staff

Wal-Mart Pharmacy Reviews

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    Page 5 Reviews 440 - 640

    Reviewed Feb. 7, 2017

    Was told on February 2, 2017 that ** 25mg for my mother in law would be in on the 3rd. The next day we arrived to pick it up to be told they don't know who spoke with me but deliveries come on Tuesday. Presented today February 6, 2017 to pick up med. This time I am told that I will get a partial fill (3 pills) as the remainder won't be in until Thursday February 8, 2017. I give up! Taking all meds and transferring to Walgreens. ** is a med that must be continued. Being told three different things is really not acceptable.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2017

    Tonight was the last straw after two days and I don't know how many phone calls and trips to the store and still no prescription. EJ the pharmacist is rude, incompetent, and could care less about the customers. I will never step foot in another Walmart as long as I live. They left me with no medication for the night all the while whining about needing to get home, no one seems to know what the heck is going on or did anything to help. If Walmart was smart they would fire the whole unprofessional staff and start over!

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    Punctuality & Speed

    Reviewed Jan. 23, 2017

    I've never had a problem with this pharmacy. The pharmacist caught an error when one of my doctors prescribed a ** medication for me and I'm allergic to **. They contacted the doctor's office and got a new script for me (without **) and this was late on a Friday afternoon. The wait time isn't bad, but I'm impatient and it seems to take about 4-5 minutes to complete each person's transactions, including mine. They do not have a reward program that I am aware of.

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    Price

    Reviewed Jan. 23, 2017

    My main reason for using Walmart pharmacy is that the store sells many other things. However, you do have to wait about 1/2 hour if dropping off a new prescription when they're busy, but at least at Walmart you can get other shopping accomplished or find interesting things to look at while you wait. Once, I phoned in a refill and it was not ready when I arrived the next day. Also, once when I picked up prescriptions, one was not in the bag and I had to drive back to town and wait for it to be filled. Usually things go smoothly though and prices are good.

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    Price

    Reviewed Jan. 22, 2017

    Overall they were good in all categories. I don't have much experience or more like ailments to need to fill prescriptions from the pharmacy. However, I find the pharmacy in my local Walmart good on providing me with the information I need and a price better than any other local pharmacies.

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    Reviewed Jan. 21, 2017

    The Wal-Mart pharmacy I use has no reward program but I have never had any trouble. If they cannot get it where you can afford it with discount Rx cards, they will tell you which pharmacy will be able to.

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    Staff

    Reviewed Jan. 20, 2017

    Been using the Walmart Pharmacy on Route 7 in Norwalk for the last three years and the experience has always been pleasant with the exception of the costs related to the prescribed drugs. Having said that, they are still the cheapest and better than most by comparison to any Walgreens, Rite-Aid, etc.. They're also convenient to me travel wise, and they're accommodating and knowledgeable. They are the 'go-to' pharmacy in this area of Fairfield county.

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    Punctuality & Speed

    Reviewed Jan. 19, 2017

    A lot of the time they don't have what you need and they offer a couple of days to get you through. They are very slow, not very friendly and don't always get Rx right too many times. Left to another pharmacy.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 19, 2017

    Hours are not bad but not a 24 hour pharmacy. The pharmacist don't seem to be any worse or better than any place else. The wait time is terrible. Often the phone system will say it will be ready in a few hours then I go there and find out they don't even have it and it's not ready for several days. They don't call you to tell you it's not in. They make you go there, wait in line only to find out that you wasted your time. But they have lower prices.

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    PriceStaff

    Reviewed Jan. 18, 2017

    I go to a neighborhood market so it's smaller. Small town feel, pharmacist's get to know you on a personal basis and most of the people at the pharmacy know my name so I love it. There's no reward program but great prices as always!

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    Staff

    Reviewed Jan. 18, 2017

    I'm pleased with the services Walmart provides. Compared to other pharmaceutical companies or drugstores Walmart is the one I choose to shop with. The pharmacists are caring and understanding about any questions you might have about the medication and I wouldn't go anywhere else because of their courtesy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 17, 2017

    Oct. 2, 2016 I went online for my medication refills. I picked them up Oct. 4. The next day when I started my refill of ** I noticed it looked very different. I call the pharmacy but was told sometimes they get their meds from different companies therefore they may look different. I started the medication. After taking it one morning and try to drive I had to pull over and call someone to pick me up. A couple of days later I had to go to the E.R. but didn't take my meds with me. After almost two weeks of taking this I was retaining so much fluid I became short of breath just walking across the room. I went to my primary care doctor this time taking my meds. I wasn't taking **. I was taking ** a narcotic. I went to the pharmacy manager who laughed and said “I bet you were sleeping a lot.” He went on to say they had not carried them by that company for sometime but I was promised answers. He never called me and refused to take my call.

    I tried the store manager but was told he was busy. I ask for the name and number of the regional mgr. He never returned my call. The 800 WalMart number was a waste of time. After three months I phoned corporate office in Arkansas and ask for an appt. with someone in charge, they will not do that. Finally a Mr. ** who claimed to be a regional mgr. called telling me they had not carried that company since 2002. I went on to tell him that I wanted answers that it wasn't the only mistake on my refills that day. That left off one refill but gave me two bottles of another refill. Yesterday I call a call from another man who claimed to be the regional mgr. who claims someone came into my house, took my ** and replaced it with a narcotic. I finally hung up on him. Strange that both men who claim to be the regional mgr. says they did nothing wrong yet both ask how they could make it up to me. I want answers. They gave a 63 year old with heart failure a narcotic.

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    Staff

    Reviewed Jan. 17, 2017

    They are always there ready to help with any questions or problems that I may be having with a doctors offices. They not only help with prescriptions but also with over the counter products. And they can tell me when its time to maybe see a doctor.

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    Staff

    Reviewed Jan. 17, 2017

    I've never had to wait more than 10 minutes to pick up the prescription and if they don't have what I need in stock they will order it and I will normally have it within 24 to 36 hours. Also, the pharmacist is knowledgeable and the counter staff is friendly and helpful.

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    Punctuality & Speed

    Reviewed Jan. 16, 2017

    Walmart is convenient for everyone. If you need it, they got it. Having other stores to franchise with is a way to do business. Walmart service me like no other. There were time when I ordered prescriptions. They were prompt when telling me that they didn't have it. They called around to find out who does. If possible, they placed orders to have prescriptions sent to the patient's address. Walmart is my number one department store. In choosing Walmart, they are the most effective and efficient way to buy prescriptions.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2017

    The people are always friendly and professional. They are awesome, but the wait times are sometimes excessive. When a doctor prescribes medications that may have a problem with others, the pharmacist is quick to advise...

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    Customer ServicePriceStaff

    Reviewed Jan. 15, 2017

    I am satisfied with service. The people are great, always smiling and ready to serve you. They will answer any question you might have regarding your prescriptions and will even call the doctor's office if something isn't right. I have never had a bad experience and actually love the professionalism from all the staff. I would recommend Walmart pharmacy to all my friends. The experience is well worth it and so are the prices. Plus you can shop while you wait or just browse. My favorite place is the craft section. Always love to see what they have. Who could ask for better a place where you can get all your needs.

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    Staff

    Reviewed Jan. 14, 2017

    I go to Kroger pharmacy because the store I was getting my supplies closed and some of the employees from that store went to Kroger's and so did I. They're well stocked, quite knowledgeable, friendly and have a convenient location.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 12, 2017

    The past 2 times I've tried to get my medication filled the people at the drop off counter have had to see my ID. They take it and write all over my script. Maybe there are new FDA rules? But explain what you are doing please? That wouldn't be an issue if they didn't then tell me it could take hours OR DAYS to have this med authorized by the pharmacist. NOT my insurance... a person who decides if it's ok to fill a medicine. A preauth is PERFECTLY FINE... that I understand because the meds are expensive.

    I'm also treated poorly because I'm in need of the medication. The woman I dealt with today was snide and rolled her eyes at me. Then she decided to inform me that IF they can fill it, IF the pharmacist APPROVES IT, I may wait an hour or I may wait DAYS. The med isn't something I CAN wait for! It's something I can't skip or just not take. BELIEVE ME, IF I DIDN'T HAVE TO BE MADE TO FEEL LIKE LESS THAN HUMAN EVERY TIME I DROP IT OFF I WOULDN'T. I called my doctor, the insurance company... ALL to be assured it'd go through. I've been here OVER two hours. I'll be late to work... because I need an ID to pick the med up! The last lady I spoke too is very pleasant but was tasked with telling me it'll be a few more minutes... AGAIN. I work today. I can't wait all day to be treated like I'm a FELON every time I come here! I pay the copays, I do MY side to be sure I'm not wasting my time AND theirs.

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    Staff

    Reviewed Jan. 12, 2017

    They have always did a great job. From day 1 when I went into Wal-Mart they've always helped me and they have good personalities. The pharmacist is very helpful describing your prescription and how to use them. They give you a smile, your prescription and tells you to have a good day.

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    Staff

    Reviewed Jan. 11, 2017

    They have no rewards program and sometimes doesn't have medication in stock. They have a considerable turnover of staff and good prices generally, but not always.

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    Staff

    Reviewed Jan. 10, 2017

    There is no reward program and the wait sometimes is long to tell you they are out of your prescription. Also, the reps are not very personable. Line's long unless time it right, and they're closed on Sunday for lunch break which I never knew until it happened to me. Their hours' real short when Sunday is a lot of people's day off.

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    Price

    Reviewed Jan. 9, 2017

    The price for prescriptions is a huge help for seniors. My Medicare RX plan has doubled this year, my bad... I trusted AARP to take care of us seniors. Now I will have a difficult time paying for a plan that I am not even using because Walmart is much better priced for scripts. Had I researched in October I would not be with AARP Medicare RX plan. I would be on the Walmart plan. $22.00 a month instead of $72 a month!!

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    Reviewed Jan. 9, 2017

    I love the saving, but you have to in long lines and they close for lunch at bad times. I go there cause they have $4 medicines, but not crazy about the lines and wait times. Wish they had a drive thru service, but otherwise I like it.

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    Reviewed Jan. 8, 2017

    Wal-Mart is a nice place to shop and it's close to home. The workers are pleasant and the store usually has what our family is shopping for. When we're shopping if we can't locate an item they don't mind helping us look for it even if they need to go in storage to get it.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2017

    I'm very happy with their services, and they answer all my question so I understand them. I can only say how happy I am with all services that Wal-Mart pharmacy has to offer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 6, 2017

    After having an issue in the Pharmacy at the Ontario, Oregon store, I attempted to contact the Corporate office! I called the toll free Walmart number. The women who answered was polite, listened to me and read back what I said, it was correct. She then stated the Pharmacy was a separate entity, she would send my issues to that business. I was told that someone would call me within three business days. I waited seven business days and called Walmart back. Talked to another polite woman; repeated the same issue and was told I would receive a call from a Supervisor because no one called me. Well, it is now six months later! My issue wasn't big but I would LIKE an answer!!! I know Walmart makes many millions of dollars each year (probably each month), but we all deserve a listening ear!!!

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    Customer ServiceStaff

    Reviewed Dec. 5, 2016

    This is the worst pharmacy service ever. Our family uses this pharmacy, including to purchase meds for our French bully. Every time I take a prescription for our dog, this store loses the script or it's misplaced, and it take one or two days to get the medicine. For our human meds, the store routinely takes 60 minutes to 3 hours to have prescriptions filled. Never mind the six to eight Walmart coats behind the pharmacy counter working. This time it took two days and a phone call to the vet before I could get the meds for my dog. When the lines waiting to pick up meds becomes long, the cashiers pay no mind to the 12, 13, 14, 15 people waiting while getting into conversations with the customers and most of the customers are too ignorant to remember the number of people STILL waiting. Last, The cashier checking me out was extremely rude and hateful.

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    Staff

    Reviewed Nov. 22, 2016

    I am a patient taking ** for about 2 years. As of this years the pens for this 5 times the strength ** was available. I take a high dose of ** every day due to my condition. I use from 50 to 100 unit from a marked syringe **. This means the dose in ** is at Maximum of 500 units per day. I am explaining this because the pharmacist did not understand the dose amount conversion and I could not fill the prescription. I understood the Prescription must be in ** dose units and that was ok and so I proceeded to call my doctor to write me a new Prescription with the right units dose per day of 500 units. I tried for a week calling my doctor, according to his office manager the Pharmacist gave him the advise I was wrong in the dose and do not write the prescription out, it is too dangerous. This office manager then relayed the issue to the PCP and listened to the ill given advise that was way out of line on the Pharmacist.

    I am now without a prescription of my needed medicine and removed all my other prescriptions from Walmart for good or at least at the Walmart in cutler bay (33189). I have proof of my years using the drug, and doctor who gave the script. The Pharmacist was out of his job description and I had to change PCP to avoid any further misunderstanding from my doctor. Please do not trust any pharmacist from Walmart as the training or screening is not good as for me. I am out of the fill and need to wait again.

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 13, 2016

    The only medication that seems to lower my blood pressure is ** which has been only available in brand name version, not generic up until recently when the patent expired and now it is manufactured under the name ** instead of **. Today when I went to the pharmacy I was told my insurance would not pay and that my medication would cost $220. They said they faxed the doctor for another covered drug but no one had gotten back to them. They never told me they would do this, I don't want another medication. I have been taking ** for almost a year now. My insurance has been paying for it all along. However now, apparently because ** is available and a lot less expensive they will not pay for the brand name version. Apparently they refused to pay for the generic equivalent as well. This is for a heart patient that has an enlarged aorta.

    When I explained that the insurance company pays for the brand name they re-ran the script and it came up to $124 which is what I'm used to paying for 30 tablets. They filled the script, I paid and when I got it home it did not smell the same as the medication that I have been taking. I read that the ** smells different because of a different binding agent. It smells like rubbing alcohol. Brand name ** smells like white cake mix. I believe they switched out the more expensive medication for the cheaper version. What can it do? I took one pill because I thought it would be riskier not to take it because of my health issues. So one will be missing if I return it to the pharmacy.

    I have tried to report issues to the FDA and the DEA before, but they were rude and did not take me seriously. I reported that duragesic patches were releasing medication into my system too rapidly and I was feeling dizzy and incoherent. They didn't care, even though people have died because patches leaked and released the medication into their systems too rapidly. This is with the Watson brand patches.

    I will not buy them again, I go to a different pharmacy to have that filled, because Walmart only stocks Watson brand and refuses to stock any other brand even though I reported problems with it. They also fill ** patches with a cheap generic version that does not stick and peels off onto my clothing leaving adhesive everywhere. It has ruined one of my coats. I have asked over and over again for them to stock another generic brand that does not do this, and even spoken to the pharmacy manager and complained to Medicare, but still whenever there is a different pharmacist they give me problems and attitude. So I go to a different pharmacy for this, even though it costs me more because Walmart is the only pharmacy in network for Medicare that its within fifty miles of my house.

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    Staff

    Reviewed Nov. 11, 2016

    I have an ACL tear and hobbled to the pharmacy for pain meds. I didn't have my drug card and asked the girl if it was ok with my health card since I'm in Trenton at my sister's and not in Belleville. She said ok and gave me the beeping pager. I hobbled around the store and returned to pharmacy when pager went off only to be told it's not ready. As I sat with tears rolling down my face, learning my blood pressure is through the roof, I was told I need my drug card in Belleville! Thanks if I don't die first!!!

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    Customer ServiceStaff

    Reviewed Nov. 2, 2016

    Every time I go to pick up my medicine the head pharmacist wants to tell me what I can take and wants to withhold my medicine so I end up calling my doctor and having a big problem because the pharmacist thinks he's my doctor. We get medication because we are sick and to put us thru extra stress is unfair and simply wrong. The other problem is the language barrier.... No one speaks English so it's always a miscommunication and occasionally I get so upset I feel like I'm going to pass out. Third, they take forever to call you and it's always people complaining and walking off cussing it's like crazy to get a prescription and I think it needs to be looked into and so I'm going to change my pharmacy because I'm sick and I'm feeling worse when I leave the pharmacy.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2016

    Walmart Pharmacy in Payson AZ is a crap shoot at its best. The ENTIRE staff are RUDE and HATEFUL to say the least and WalMart Pharmacy online is ** as well. I am going to take my business to Walgreens or CVS from now on. Because WalMart Pharmacy as a whole is **. You stand in line for what to save a few bucks to only get up to the counter to be treated like crap by rude and disgusting associates. Then you are treated like a criminal and have to go over to another line to get the same drugs you have gotten for YEARS to have to be schooled by pharmacist that DO NOT speak clear english. WALMART is CRAP for nothing.

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    Staff

    Reviewed Oct. 9, 2016

    I have went this Walmart three times. The first took them 1 hr 45 min to fill my prescription. They kept telling me they did not receive it from the doc. office yet (I HAVE FOUND OUT WAS B.S.). THE SECOND TIME TOOK THEM 1 1/2 HOURS TO FILL (SECOND TIME WAS 2 YEARS LATER). The third time they told me the same ** as before, then after an hour they told me they did not have the product. In today's tech world they should be able to tell. I was told by the doctor that they are told to tell the customers that they have not received the prescription yet but the truth is they have but it has not been fill yet. How about the truth. I went to Walgreens after the third visit at Walmart. WOW what a difference. The total opposite. They just earned my business. Bye Walmart.

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    Staff

    Reviewed Oct. 7, 2016

    After using another pharmacy with indifferent service and a 24 hour refill time, I decided to try the Walmart pharmacy, store 1164. I was amazed at the phenomenal experience I have enjoyed over the last few years. I am served immediately. The whole staff always ask about my teenage daughters. At most I only have to wait 15 minutes for my prescription to be filled. They will take the time to take customers to the locations of over-the-counter products they inquire about. Pharmacy Manager/Pharmacist Yasmin, Pharmacist Lauren, and the entire staff work seamlessly to provide this important service. I have also noticed the professional service which they provide other customers, as well. I feel total satisfaction every time I patronize this pharmacy!

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    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 27, 2016

    Upon going to pick up my son's Rx (a UDI of **), being disabled, unemployed and broke I was really with crossed fingers of getting out with the generic equivalents tonight. With my son's father's med/Rx coverage he gets $5 generic scripts and $40+ brand. Tonight at 7 pm when the cashier at my Super WM told me the price I of course was taken back, saddened and asked if it comes in generic? The cashier gave me a puzzled look, told me she don't know what's what, called the pharmacist (a new one I have never seen btw) over who I asked again, by chance this one (pointing to the bag with the asthma inhaler) come in generic??

    OMG she started rambling about OTC and I heard the name ** and bleh bleh bleh, she totally lost me. I'll admit it had been a very long day (obviously for both of us) because when she stopped talking I asked her again, "so the prescription inhaler does NOT come in any generics at all?" She followed up with a "NO! THAT'S WHAT I WAS EXPLAINING TO YOU." OMG so if I didn't follow her rant and have no clue about the Meds... Give me a "Rude Consumer. Don't Understand Crap ticket!!!" Holy cow! Take a **. LOL. Like the other comment above, there are plenty other script joints in this town. Thanks WM, if there's ever a next time I'll just hold up the line while I google it??? Thank God I didn't need her "consultation" service, who knows what she explains at that window?!

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Sept. 21, 2016

    Every month I have dealt with Walmart taking days to fill my prescriptions but the last 2 weeks has been just absolutely ridiculous. They refused to fill one of my medications and told me my doctor had to fill in additional information or I had to call my insurance company to find out what they covered, which my doctor's office said is never done. It is the pharmacists' job to call the insurance company, not mine.

    Then they told me yesterday that my prescriptions were ready for pick up. I get there today and am told it will be late this afternoon before they would be ready and now it will be tomorrow before I can get them and that they didn't fill them because they didn't have my insurance information. Wait! What?! Yes, they filled my prescriptions from 2 weeks ago but now suddenly they no longer have my insurance information on file and that they didn't fill the prescriptions because of that but if I wanted to pay cash then they could get them ready in 30 to 45 minutes. Uh, NO! I have insurance for a reason. One of my prescriptions is over 300.00 and I have 7 being filled so heck no I will not be paying cash.

    The pharmacist was rude and just down right hateful. I have dealt with this store's rude customer service for months and all the delays in filling my medications and returning medicine that belonged to other people that they had accidentally given to me and yet was treated like a criminal when I returned it but I am fed up. I live too close to Walgreens, CVS, and Publix to continue to be treated like my business isn't important to them. So I will take my business elsewhere and the $2,000 to $3,000 a month they get from my insurance company for the medications they fill for me. If everyone took their business elsewhere since it's obvious Walmart doesn't care about the customer anymore, I wonder how long it would take you to get staff that does care?

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    Customer ServiceStaff

    Reviewed Sept. 8, 2016

    Dropped a simple eye drop prescription off with all my required documents. The drop off woman told me 20 minutes, gave them that long, came back and they told me an additional 15 minutes & were very rude when I asked how many people were waiting ahead of me. She proceeded to tell me to basically deal with it and there was nothing they can do and I'll be taken when they can get to it all while multiple techs stood around with a smirk on their faces. Very ignorant and condescending hand should be trained on customer service skills and giving proper timing.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2016

    Monday our son's prescription for a lower dose of medication was sent to the pharmacy. The Dr sent it for generic and the insurance only pays for the name brand. So we called the Dr and she sent over the correct script. It was for 20 mg **. Our son has epilepsy and the ** is an addition to his seizure medication to control seizures. His dose was lowered on Sept 6th due to his levels being too high. We filled at a different pharmacy (which has limited hours) his old dose of the higher ** on August 27th. When he went to the Dr on Sept 6th we were told to immediately lower the dose.

    So I called the pharmacy yesterday at 6:30 pm and asked if it was ready. I was told it's being filled now and that it can be picked up in an hour. She then ran it through the insurance and stayed out copy. My husband shows up around 7:40 to pick it up and is told that my son is not found in the system. I call with my husband still at the pharmacy and he on three way and they found my son but said that the pharmacist will not fill it. I ask to speak to him. He gets on and is very rude. He starts by saying that the new script was not sent in yet. I said, "Yes it has been. I just spoke to the woman who told me it was being filled and that it had been billed." He was very rude and started says "Hell I don't have it." I said, "You have to look again." Rudely he placed me on hold and came back and said, "I won't fill this." I said, "Why not?" He said, "Because he needs a Dr approval."

    I said, "The Dr sent it to you over the system which means she had to use her password which means she approved it." He said, "Your son just had another dose filled on the 27th." I said, "Yes, then he went to the DR and the DR said it must be lowered right away." He was so rude. He said, "How do I know you're not just getting these controlled medicines to get them?" I was shocked. I explained that my son has a seizure disorder and this med in combination to his other med control them. He was rude again and said he wouldn't fill it unless he spoke to the Dr. I said, "Ok, I will call the Dr on three way." He said they are closed. I said, "I will call the emergency number" and he laughed. I said, "I will bring the other meds up to show that we are not using them and hold on while I call the Dr." He said, "No, I will never fill any script from you here," and hung up on me.

    My husband was right there in the store listening on three way and approached the pharmacist and asked what the problem was and why was he so rude to me? The Pharmacist started being rude and my husband asked him what his problem was then called security to escort him off the premises and then called the cops to say my husband threatened him. They came to our house and gave my husband a court date and told him he is never allowed at Walmart again. My husband did not threaten him. The pharmacist was rude from the start and in no way was professional.

    We normally use another pharmacy but they close early. The other pharmacy goes out of their way to provide excellent customer service. They have even driven 60 miles to bring my meds to me when I moved away. So we are shocked. Walmart has banned my husband and I called them to pull the tapes and ask all of the store employees who saw what was going on what happened.

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    Staff

    Reviewed Sept. 7, 2016

    We rarely get prescriptions. My husband had dental surgery and we had to get 3 prescriptions. Went to Walmart Pharmacy on Redbud in McKinney. Dropped off the prescriptions. Came back in 40 minutes to pick up and find out that I needed to provide the insurance card when I dropped off so I had to go back to drop off window. The tech did not know how to apply our insurance card, said because the card shows 12/15 it must be out of date. I call the insurance company and they explain the insurance was renewed annually in Oct and cards were distributed before the first of the new year. The insurance rep reviews the same information with the tech and she finally approved it. So I spend another 35 minutes waiting on all this to get done. Totally inefficient and unnecessary, Walmart needs to train their techs better.

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    Customer ServicePriceStaff

    Reviewed Aug. 29, 2016

    It was on the weekend and no other pharmacies are open during these hours in a small town, so I was stuck with Walmart. I had my prescription called in there and went to pick it up. Waited 1.5 hours, and they said "another 30 minutes." I was done. Older ** lady was VERY rude and I needed to get into bed. I planned to return in the morning for the meds. After checking the sign to make sure they would be open, I returned on Sunday. Pharmacy was closed! My lesson is NEVER use Walmart again. I am a local nurse and I will make sure to pass on my experience to my patients. I believe in paying for good service and I will stand on that again by using my small local pharmacy. It is worth every penny.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2016

    I was released from a Hospital this past Saturday. Wal-Mart was nearby the interstate on our way home so wanting to hurry & get home & get in bed, my wife stopped and ran in to see if she could get my meds filled in a timely manner, explaining about her ailing husband being outside in the car. She was told there would be a security check since the meds were narcotics. Unbeknowing to her, they got my cell number from their records and called me and told me I would need to answer a number of questions before they could fill it. They asked if he was aware that I was in the store trying to fill his meds. They even questioned him about what kind of surgery he had!!! He told them to come out to the white Chevy Equinox in the corner parking lot where they would find him, unable to walk with leg pumps on each leg and they could verify his reason for not coming in!! Unbelievable!!

    When he told me what had happened after I got back to the car, I realized why they were looking at me funny and acting secretive and whispering. I have never been made to feel like I was a criminal in such a manner in my life!! I know they may have protocol for being suspicious of people trying to get narcotics. I didn't know being in a hurry because you had a sick family member made you suspicious. They never asked for my ID or told me they had to call him, which I would have completely understood since I know how narcotics are abused. The way they went about everything made me feel so belittled. NEVER AGAIN WILL THEY HAVE TO FILL A PRESCRIPTION FOR ME OR ANY OF MY FAMILY. I got so mad that I had a stress headache for the rest of the day.

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    Reviewed Aug. 20, 2016

    Pharm Tech named Demitri at Beaufort SC store was very helpful in finding the appropriate log ins for me to utilize manufacturer coupons to help reduce cost of 3 ophthalmic Rxs from $700 to $360. She took the time and interest in assisting me in my first Wal-Mart Rx experience. I will now transfer all my Rxs to Walmart.

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    Reviewed Aug. 14, 2016

    First of all I do not like going to Walmart. Several times I've had bad experiences with the service in Walmart and the situation that the parking area. Being a disabled person is difficult for me to get out. I do drive but I can never find an electric scooter that either works or is charged up to use. My complaint is not about my purchasing a pharmaceutical item. It is more about the Privacy a customer has in the pharmacy. I could go on about this but I don't know how much time or words I can use. I came to pick up a prescription and drop off a prescription so I didn't have to go back again to pick up the one I was dropping off.

    I figured I'd drop it off while I was there and maybe sit and wait for it to be filled when I handed my prescription to the technician he asked me for my ID I gave it to him he walked off with my ID and the prescription and about 10 minutes later the pharmacist came back with my prescription a very nasty grin on his face and told me a loud I am not allowed to fill this prescription until the 18th of this month. Said it out loud for not only all the technicians to hear and maybe other pharmacists but other customers that were there and heard everything that was said to me. I was extremely humiliated. Where was my privacy. I am going to transfer all my prescriptions to another pharmacy Walgreens or CVS I'm not sure I am not going to deal with your Pharmacy anymore. Not after someone humiliates me like that and also violates my privacy. I'm not a child and I don't deserve to be treated as one.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Aug. 3, 2016

    I want to start by saying, I am by no means perfect and have made many mistakes through out my life, as everybody makes mistakes, it's just how it is. Anyhow... a few years back I was getting a medication that I needed to see the MD every month, and need to sign a contract that I would not get this medication from anyone else but her (no it's not pain meds). Everything was going good for the first 3 months and all of a sudden I get a letter in the mail saying she cannot be my physician any longer because I was seeing another MD. I was so confused, I called the office and they confirmed what the letter said. Of course I argued and said that I was not seeing anyone else etc.

    A week went by and the gears started turning. I went on my Walmart app and looked at my old scripts and the names, nothing seemed weird. Then I got concerned because my sister has and still uses my name for anything and everything so I thought maybe that's what happened and I knew she had just gotten busted stealing from Walmart under my name but this time it wasn't her. So the more I looked at past scripts a little closer and noticed there was a doctor listed that was really close to my doctor's name then I saw it again. I called the pharmacy told them what happened. All of a sudden the pharmacist got on the phone and confirmed the "tech" put the wrong Doctor info in and acted like it was a silly little mistake and not a big deal. I let him know all the issues I had because of the silly little mistake, he didn't care too much.

    I called the doctor let her know and thankfully the doctor took me back as a patient. Well. A few months down the road I had finally met my $5000 deductible so my scripts should be covered 100%. I took my script in went to pay and it was like $400, I asked if it was ran thru my insurance. They swore up and down it was, who am I to argue, maybe it really wasn't met!?

    So the next day I called my insurance. Asked if my deductible was met yet, yep "it was met actually 3 months ago" said the lady. I asked if my medication was ran thru the insurance, she checked 3 times, nope it wasn't. I asked if my prior authorization was approved and valid, yep it sure was. So I call Walmart. Talked to the SAME pharmacist, he said he would take a look. He ran the past 3 months back thru the insurance, well what do ya know. He said, "your card will be credited the $1200" I had paid out of pocket.

    Ok so about another 2 years go by, again I knew my deductible (for sure it was met, I called) was met and I was stoked because it wasn't December and going to reset in a month. I actually have time to schedule stuff I need to get taken care of and it will be paid! I take my script in, yep they ran the insurance. This is a copay. Hmmm. Didn't know I had $200 copays. Maybe the plan changed, who knows, I blew it off, that happened for about 3 more months and my family's meds were doing the same thing when they got them filled at Walmart.

    Finally I made time to call my insurance again, asked if all these meds were ran thru my insurance. Wouldn't you know, THEY WERE NOT! So I call My happy pharmacist (the same guy of course). He said, "let me check", runs them all thru the insurance and it all of a sudden gets really quiet, "ma'am can you please bring a credit card in to get your refund. Our store doesn't have that much cash to refund you." OMG SERIOUSLY!!! It was almost $3000.00, not only did that screw my finances up but it screws my insurance claims up! I should have stopped going to Walmart at that time but nope, I'll give them another try.

    My doctor puts me on another medication that needs a monthly script, I wasn't too happy but it was fine. I take it to get filled, nope I need a prior Auth. I didn't feel like messing with that so I just paid cash, it wasn't much at all. I go the next month, I get a different manufacturer medication and I have SEVERELY sensitive skin. I look at something different and I break out in a rash! Well the pills were a really bright color blue, I took them with no issues. All of a sudden a week later it was 4th of July weekend and I was on vacation and I broke out in hives. It started on my neck and went up my left side of my jaw area and my chin was swollen really bad. I couldn't figure out why this happened.

    About a week into the misery I figured out it had to be the dye in the pill. It was the only Change I made so I stopped taking it, went to a different pharmacy because the doctor gave me a extra script to hold on to so I didn't hafta go back to see her for two months. The pharmacy filled it with no issues, and they were not the ones with the bright blue dye, again I paid cash due to the prior Auth issue. Once I started taking them everything started to calm down. I went to my follow up apt. Talked to the Dr about the whole rash issue, I showed her. I still had half bottle of the bad pills etc. She gives me my two scripts and off I go.

    Well time to get both my meds filled. I get the one from the same place I got last time and the one went to Walmart. I got the one, no issues. I dropped the other at Walmart, and of course got the "eye roll" when they saw me walk up, which I don't know what I EVER did to them! Anyways, we go thru the whole, make sure it's in stock, ID, insurance blah blah. It will be ready in 20 min, I said "I'll come back tonight. Don't rush". So I'm ready to go back later that night, and I thought to myself "self... it's weird you didn't get a text that it's ready". So I look on my little Walmart app and it shows that it's being processed, hmmm. Ok I'll call, and of course I get the "hang on I'll check, huffing 'n puffing". Well my pharmacist friend gets on the phone "yeah. It won't be ready today, I had to call the Dr." I asked why, he said "I just have some questions about your 'history.'" WTF!!!

    I haven't done anything wrong! WHAT IS HE TALKING ABOUT! Well of course he hangs up on me. By then, I'm freaking out, sweating, probably ready to break out in hives etc. I immediately think my sister did something again, which would just be my luck, she finally just plead guilty to the 20 felony charges she used my name for. So I check the court website, nothing new. I check my Walmart app for weird meds I didn't get, nope nothing. Well. I look at it little bit harder, YOU GOT IT! The wrong doctor was entered again so it looked like I saw a different doctor and my doctor... pardon my French but "what the actual hell!"

    So when I discovered that I called the pharmacy and nobody would answer and they were not even close to being closed. Called back, somebody picked up and hung up right away. I called back and nobody would answer. Ok now I'm LIVID! I could just go in there but I didn't want to make a scene, so I decided against it. I call my doctor's office the next morning asked if she could call me.

    She called me back within 5 minutes! I told her what I found out about the wrong doctor's name being entered and she tells me, "yes he faxed me telling me that and he also said he's holding your script due to you getting your other meds filled early at other pharmacies." I lost it, I started crying and just blubbering (thank god I have a good doc!). She said, "I cannot believe he is holding your meds hostage!" She assured me she knew nothing "funny" or "shady" was going on from me since we had talked about what happened at my last visit. She said "just come to my office, I'll write you a new script and take it to Walgreens".

    So I went on my lunch break. Got the script, dropped it off at Walgreens. I had the medication in my hand within 45 min! I just don't get it. I pay for my health insurance, I work every single day, I work actually too much, I own my own home, pay my bills etc. not that that matters but, I'm not a slacker and don't get in trouble or do shady things. I'm a GROWN UP, and I was treated like a kid at Walmart pharmacy. It seemed like they were trying to get me in trouble. These are not the only things that have happened either.

    There was a time, my PCP at the time was prescribing me a non narcotic pain med, it was for about 6 months. I got it (all from Walmart). I was NEVER told by the pharmacy that this medication cannot be taken with my other medication. Never once was I told that. And it was working great for my pain I was having from rhemetoid arthritis. Well my PCP faxed in my refill and I called to see if it was ready. This time the "Walmart Manager" got on the phone and said, it cannot be filled due to "drug interactions." OK SO AFTER 6 months they FINALLY noticed that! I coulda been dead by then!

    When I said that to the "manager" he hung up on me! Real mature! So they called my doctor that at that time was prescribing my other medication and told them I was getting that non narcotic pain med and it interferes with my other stuff so he will not be filling anything for me. Well, all hell broke loose, both doctors said they couldn't see me anymore! I was stuck because not many doctors can write scripts for my medication, they need a special license, so I needed to find a new Dr. I was off of my medication for about 3 1/2 weeks, just long enough to make me go thru withdraws, screw up so bad at work, almost got fired, and almost ruined my 18 year marriage!

    I finally found a new Dr and was waiting for my appointment and I get a text from Walmart pharmacy saying my script was ready to be picked up. So I looked online and it was the non narcotic pain med, I was so confused. I called the pharmacy to see what was going on, of course, couldn't talk to anyone. At that point, I was desperate to feel any kind of "normal" so I go there on my lunch break. They see me coming and I hear "manager on duty to the pharmacy". I FREAKED OUT! Well, I waited my turn, get to the register and the manager asks my name, takes my ID and my payment and tells me to go over to the "consultation" area. The pharmacist meets the manager over there, he says "any questions"? I said nope and left. I'm not too sure what that was all about, at that point in time. I didn't care, I had to function and be a productive part of society.

    So I finally see my new doctor (my current dr). I tell her everything that happened to me at Walmart pharmacy, she was practically in tears. I promised her as I did all my other doctors I will never ever tell a lie to them, she appreciated that so much. But now Walmart is trying to screw up this Dr for me too. I think! How can those things happen TWICE THE EXACT SAME WAY! I work in healthcare and work with commercial insurances, Medicare and Medicaid all day long, I know the rules and I know what happens if you don't follow the rules. I would never do anything to jeopardize my life or anybody else's. If I made those kind of mistakes at my job and past jobs, I would be reprimanded and/or let go.

    At what point do these pharmacists be held accountable!? I know their jobs are stressful, I get it, so are a lot of other people's jobs. If they cannot correct their mistakes the first time, some kind of discipline has to be given, and if it truly was "the techs" fault entering the wrong info for the doctor, maybe it's time you do a bit more screening during your hiring process. I truly apologize for the length of this and I really hope this has never happened to anybody else because I know how bad and embarrassed I feel, I wouldn't want anyone else to go thru this too.

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    Customer ServiceCoverageStaff

    Reviewed July 25, 2016

    I spend over $2000.00 dollars every month at the Dublin VA Wal-Mart. My complaint is having to talk to the pharmacist every time I get a prescription refilled. If it is a new medication I would understand but this is medication I have taken a long time. I was told today (7/25/16) by a very rude cashier (she is rude all the time. Her name is Amanda.) it was store policy and she refused to give me my medicine until the pharmacist said it was ok. I have talked to the pharmacist before and they have never given me any information that my dr has not gone over with me (I am not complaining about the pharmacist. They do a good job.). If I have a question I will ask to speak to a PHARMACIST but I will not be forced to talk to one. My Dr takes care of me, not the pharmacist. If this is store policy somebody needs to change it because I hate it.

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    Reviewed July 19, 2016

    I called my refill in 3 days ago. The tech then looked on another computer and discovered the birthday was wrong although this had been corrected 2 scripts prior. This was the latest in a slew of problems with this pharmacy. They blamed it on the dr.'s office. Although it was a REFILL. I walked over to the other area shaking my head muttering that it was always problems here. The clerk Christina looked up and rudely stated it wasn't their fault, they can't help what the dr inputs. As the transaction continued she remained rude and demeaning. I had stepped away, upset, then returned. I asked for her name and informed her that she had been unacceptably rude. She flipped her name tag around and stated, "Christine, do you want to speak to my supervisor? He's right there". He had witnessed everything.

    I had already spoke to him and let him know my dissatisfaction with the do situation. I once again spoke to him concerning the rudeness. Only looked back at me. After a moment of silence he stated he would speak to her. Within a minute, he walked over, said something in a low tone. They both laughed and he walked away. Another pharmacist completed my order. Thanks Walmart, the meds was for high blood pressure. It was sky high by the time I got home.

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    Reviewed June 17, 2016

    I have been ill with my throat. Used Doctor On Demand. Got diagnosed with Strep. I cannot swallow without excruciating pain. Called the pharmacy and was told prescription would be ready at 11 am. Husband went to pick up prescription at 12 pm. He was told it will not be ready until 12:30 pm. He asked, "Why?" He was told other prescriptions were ahead of mine. That makes no sense. When I was told it would be ready at 11 am, wasn't there other prescriptions ahead of mine? I was on the phone with him and her tone of voice to him was nasty. God knows why I am so ill that I could not collect it myself. If you can avoid them please do so. You may die if your medication is needed to save your life.

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    Reviewed June 14, 2016

    I picked up 3 RX's after being at urgent care for an ear infection in both ears. I did not feel well at all. Wal-mart stores are always hot in the summer. I waited 30 minutes to get a RX filled that couldn't be called in. When I got back to stand in line a man was having difficulty and took some time (not his fault), but I picked mine up and she the tech said this one needs counsel. I said "oh the ear drops?" She said yes. I said "I don't need one - it'll be ok. I'm a nurse. I can hang with the ear drops." I was trying to be helpful. They were busy. I don't need counsel on ear drops. But, the pharmacist was trying to tell something (both ears are stuffed up) and I heard her say "there are two bottles to make 10 ml." I said ok and went home. Finally. The drops were for the eyes... so, I called to just ask if maybe it was a mix up... the person who answered the phone cut me off and set the phone down.

    The pharmacist got on the phone and when I told her what I found she cut me off and said, "THAT is what I was trying to tell you, but since YOU'RE A NURSE YOU didn't need a counsel!" She explained they didn't have drops for the ears, but I could use the ones for the eyes in my ears. Ok, that's fine and then she again said, "I TRIED to TELL you that, but you are a nurse and you didn't need counsel"... she stressed that fact a few times.

    Well, had she stepped down where I could hear her since I was surrounded by customers at the desk where we all could hear each other's personal health information that would've been ok. Even if she was frustrated that I didn't need a counsel she had no right to talk to me like that... as a NURSE!! I promise I have been frustrated with a patient before, but I never treat them that way... NEVER!!! About a year ago, one of my allergy meds didn't show up in my bag and I called - they were supposed to pull tapes and get back with me. I never heard anything. They basically called me a liar... because allergy meds are something to lie about, right?

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    Reviewed June 14, 2016

    I am unable to login to my Walmart Pharmacy account online. After successfully signing in to my Walmart account, I select the link for "Pharmacy Account/Manage your Prescriptions", which takes you to the "Online Pharmacy" login page. You are then asked to enter your date of birth in mm/dd/yyyy format, and click the "Go To Pharmacy" button, but after doing this nothing happens. It just sits at the webpage, not displaying any error messages or anything. The "create an Rx Profile" link does the exact same thing; I also tried with a different web browser but that didn't work either. It's very frustrating.

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    Customer ServiceStaff

    Reviewed June 9, 2016

    I went to Walmart in Riverdale, Georgia. I went to fill a prescription and I did not have insurance so the pharmacy staff provided me with a prescriptions saving app that allowed me to purchase a much-needed prescription at half the cost. I am extremely grateful for the pharmacy staff as I feel they went above and beyond call of duty to save customer. This type of customer service is great and I believe should not go unrecognized. So great job Walmart pharmacy staff. Keep up the good work.

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    Customer ServiceStaff

    Reviewed June 5, 2016

    I filled several prescriptions on 6-3-2016. The pharmacist told me out his mouth that "we really can't do partial refills on narcotics" but did so anyway, without informing me when the medication would be available. So I called the pharmacy on 6-4-2016 at 6:48 shortly before they close and spoke with a pharmacy tech, that argued with me that they gave me enough to last me until Tuesday of the next week then hung up on me. First, I'm a nurse. They filled a 90ml bottle with instruction "take one or two teaspoons every 8 hours." That's 3 doses in a 24 hour period now from Friday to Sun that's 90ml so no pain medicine on Monday or Tuesday. 10ml x 3 is 30ml x 3 days is 90ml.

    Who does these pharmacy techs think they are and who are you to tell me what's enough for me? I have had to take 10ml's of this medications--not 5ml. My education is much higher than hers. I will be filing a formal complaint with their corporate office and the pharmacy board. You will never in your life hang up on anyone else.

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    Staff

    Reviewed May 30, 2016

    I am new to Idaho, but not new to Wal-Mart. I NEVER had a problem in California. The first problem I had with pharmacy I phoned ahead. I waited in line, RX had to be reordered? When I saw it was done the gal kept helping other people making me wait again? This last time I asked how many refills I had; I don't care how long your techs work there. They are condescending. I don't know, maybe the content of my RX's lead them to draw conclusions? Very unprofessional! The snickering/etc is unbelievable!

    I asked an employee in the material dept if she could tell me where the leather/vinyl repair kit was. She appeared irritated; said you didn't carry them even though I found out you did prior to asking. I asked another employee in automotive & he showed me where. Today I'm making lemon bars & had purchased 2-ok cream cheese-it expires in Aug 2016. Now I have to bring it back. I bought spoiled yogurt & let it go; not having fun at your store. Not to mention it's farther away.

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    Customer ServiceCoverageStaff

    Reviewed May 26, 2016

    My visit to the east Meadow Walmart pharmacy was horrible!!! The pharmacy manager on staff was so unprofessional and rude. After picking up new prescriptions we were asked by the cashier to have a consult. After waiting in line the manager came to the window asking if we had questions we said we did. He gave us a rude response to what the prescription was and insulted the purpose of the prescription in front of several other customers. There is a reason why the consult area is covered to protect one's privacy!! And instead of explaining the side effects or any interactions was very rude and dismissive. We love the pharmacists in this location but with a rude manager like that anyone would lose employees and customers!! Very upset this is the customer service a manager would provide to the general public with something as delicate as medications!!

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    Customer ServiceCoverageStaff

    Reviewed May 21, 2016

    The experience was horrible and should not be in a national chain like Wal-Mart. The disappointment is making me not want to go to Wal-Mart at all for anything. The pharmacy staff has a lot of lack of intelligence to say the least. I had a prescription for a blood sugar monitor that has been discontinued and has been replaced with another model. I asked the new replaced model. The item sells over the counter does not need a prescription. But because my insurance covers it I had it. The pharmacist insisted on me going back to my doctor which will take a $40.00 deductible and a wait of about two weeks to get the appointment for me to get a new prescription for a $19.99 monitor. I asked for the same monitor in the prescription and she said she will order it for me then she came back to say that Wal-Mart does not carry this monitor anymore.

    I asked for the replacement monitor instead again she referred back to my doctor to get the new prescription. To say the least I felt the pharmacist was very stubborn, rude and lacked a lot of intelligence which made me lose a lot of confidence in any Wal-Mart Pharmacy. As another heart-breaking scene happened while I was waiting for the pharmacist. A lady in her 80's was leaning on the counter and waiting for help, her knees could barley hold her standing leaning off the counter. The staff did not care about how long she has been leaning off that counter or how much longer she will wait. If that is the compassion the Wal-Mart have for their clients, I will next time buy medical needs from other more reputable compassionate place way before I get in my 80's.

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    Reviewed May 19, 2016

    I have had issues when picking up rxs for family but only when involving CDs. Anytime it involved rxs for myself never ever a problem. Just because I have a 20 year association with 2 of the pharmacists doesn't mean they should violate moral and ethical standards they hold dear. I have never divulged this before but since pharmacy bashing seems to be THE IN THING TO DO I feel compelled to do so. Last year a weekend fill in rph who didn't know me from Adam was so empathetic. With my plight being 23.00 $ short for 5 new meds rxd for my mom he pulled the money from his wallet and made up the difference. I haven't yet seen him but I'll be certain to reimburse him for his KIND AND COMPASSIONATE ASSISTANCE.

    It's time to accept responsibility and stop BASHING an industry that for the most part helps not hurts. Before we call others junkies, Doctor shoppers, everyone deserves equal and fair treatment. Working to effect a positive change is everyone's duty so stop drawing lines in the sand because no one NEEDS to consume hundreds of pills a month like was commonplace not so long ago then blame JUNKIES for the situation WE ALL FIND OURSELVES IN TODAY.

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    Customer ServiceStaff

    Reviewed May 16, 2016

    The Walmart Pharmacy at Jordan Landing in West Jordan, Utah is not a good Walmart Pharmacy. I had a prescription transfer to them yet they refused to fill it because there was a date in parentheses that wasn't the same date as the fill date. Ok, I can understand that. This happened on a Saturday. Monday, I called my Dr to have them call the pharmacy to ok my prescription. I called the pharmacy to let them know I was waiting for my Dr's office to call them. While waiting, the pharmacy cancelled my prescription. I had to wait a few more hrs for the pharmacy to ok a new prescription. I do have to say, this is just the Walmart pharmacy at Jordan Landing. The Walmart pharmacy in South Jordan, Utah, on S Jordan Pkwy is excellent and very friendly.

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    Staff

    Reviewed May 11, 2016

    Ok, so for anyone that's ever been injured and stuck on pain meds you literally know my pain when it comes to dealing with them (I was walking through the parking lot and hit by a truck and have had back problems ever since). I have been having the hardest time with these people. They will tell myself or my girlfriend that the medication will be ready within an hour or so; then when we drive all the way back to the store they tell us they couldn't fill it. Now I thought my prescribing doctor was in charge of when I should receive my medication not someone that counts pills all day. So I went through a time when the medication I was receiving wasn't enough. My doctor saw fit to change it and request that they fill the medication the same day due to the lack of effeteness the medicine had on me.

    They "chose" not to fill it due to the fact that the 30 days hasn't passed for the last refill, to which I replied that's the reason he changed my medication. Not that I should have to explain myself to you... your not my prescribing doctor. Not to mention the first time I walked in there to start getting my medication there, they told me they couldn't fill it. Then my girlfriend went later that day and they filled it for her on the spot. I guess if I said it was because I am **... that people would think I am using the race card. Funny thing though my girlfriend is ** and had not problem getting my medication. She told me they didn't even make her show ID.

    These are narcotics ladies and gentlemen. So they denied me once causing me to go through withdrawals, that was a painful four days. I was sick, throwing up and my whole body was in pain... I thought I had the flu. I didn't know that those type of drugs would have that effect on me. I am done dealing with Walmart Pharmacy, I will take my business somewhere else. I really wish an attorney would contact us all and start a class action lawsuit against them. Whenever they DENY ME OF MY MEDICATION THEY COST ME A DAY AT WORK.

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    Reviewed May 5, 2016

    My husband is diabetic has his meds filled at a Walmart pharmacy. What a nightmare. Overcharged because Walmart sent the info to the insurance wrong. We had to call the insurance company to find that out. Told prescriptions would be ready in 48 hours, they never are. They are rude to their customers and they really don't care. After dealing with their half a-- service for the last year we are done. Have now transferred all our prescriptions to another pharmacy. Avoid the university ave pharmacy in St. Paul mn.

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    Reviewed May 3, 2016

    After properly signing into my Wal-Mart account, I select "Pharmacy Orders." I'm then taken to the "Online Pharmacy" login, whereupon I correctly enter my date-of-birth in the mm/dd/yyyy format. My browser is directed to the page that says "Recent Orders" and then the browser immediately brings up a page that says, "We are having trouble with your request. Please wait a moment and then try again." I've tried calling the 800-numbers provided by the local pharmacy, those provide at the website, and even the 800-numbers provided by Wal-Mart's help desk; now there is an oxymoron, "help desk." Once, they even said, "We will fix it. You don't need to call us." I've been trying intermittently for the last five (5) days to get this resolved, but to no avail. They can either fix it by the time I need the pharmacy again or I can see if my business is appreciated at a different company's pharmacy.

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    Reviewed April 10, 2016

    When trying to order a prescription from Wal-Mart home delivery the website keeps returning to STORE ORDER. Cannot review my prescriptions. Web page says "error not available". Will not renew Wal-Mart home delivery for prescriptions when my contract runs out. Wal-Mart likes to sell but no backup on problems.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2016

    My mother is scheduled for a colonoscopy and has to take a laxative in liquid form the day before the procedure. Her doctor called in the prescription six days ago. Today (on a weekend day) I went to pick it up and was told or was asked the following questions: 1) Had the doctor called it in at the last minute? (answer: no); 2) When was the procedure? (answer: in five days); 3) Could I call them in two more days to see if it was in by then?; 4) Could I return at that time to pick it up? If they had it because it is not in stock and is on backorder and has been for some time.

    I asked if I could pick it up at another Wal-Mart and waited for the pharmacist on duty to go back online. I watched as he and others took down various other bottles of similar formulations and they read the labels. I pointed out that my mom was a candidate for heart surgery and the medicine has a high amount of sodium in it so I need to be sure she gets the right formulation. More time on the computer ensued. The end result is that I must call in two days and they hope to have it then. I called the manager of the store and was told the pharmacy manager will call. Will that be in time to rectify the situation? I hope so. It will be too late to reschedule the medical procedure.

    This is the second time the same pharmacy has had a problem. On a previous occasion we needed a prescription filled, went to pick it up, and were told that it wasn't in and wasn't likely to be filled there any time soon because the pharmacy doesn't usually stock it. It wasn't some rare drug. It was a high-dose of folic acid, higher than the dosage available over the counter. I went back to the hematologist who called and suddenly it was there. What is the point of having doctors call in prescriptions if the pharmacy does not communicate about the lack of availability of a prescription and the suitability of a substitute?

    We will need to explore the prescription drug insurance company's relationship with other pharmacies. The Wal-Mart at 20910 Frederick Rd. in Germantown has disappointed us terribly. I work. My mom is 79-years-old and in poor health. Making multiple trips and having to call to check up on people licensed to serve the public to make sure they have done their jobs is deplorable.

    Updated on 04/13/2016: After my failed attempt to pick up my mother's previously unfilled prescription, I called the Walmart pharmacy at 20910 Frederick Rd., Germantown, MD two days after the first failed pick-up. Despite my having spoken with the pharmacist on duty on Saturday, despite my having called a store manager who said he would be passing on my concerns to the pharmacy manager, when I called on the following Monday at noon, as suggested by the store manager and another pharmacist, the pharmacy manager claimed to know nothing of the situation. Long ago, in a time when people understood service, stores kept a shift log. Every shift manager entered things like no-show employees and customer complaints. Every day, managers coming on duty had to read and initial the log. Walmart should try this... if it cares to improve.

    The pharmacy manager said she just came on duty at noon and could not tell me if the drug was in. She told me to call in another hour. By that time I was at a work-related luncheon. I left it early to go place a call. The pharmacy was closed for the lunch hour. They do that when there is only one pharmacist on duty. It must be nice to take lunch one hour after you arrive at work. I am relieved to say the drug came in. Of course, I did have to leave work two hours early and go get it because it was required to be taken in advance of a medical procedure. That's why I went to pick it up on a Saturday. I work.

    I spoke to one of my mother's physicians about the matter. He was unsurprised to hear the service was so deficient. That's sad, I think. When you let people down, stop making excuses, Walmart. Apologize. Fix the problem. That matters more than explanations that are unresponsive. E.g. "I am the pharmacy manager, but I am unaware of the fact that you have spoken with two of my co-workers without obtaining a resolution" or "that's been on backorder for sometime" or "maybe your doctor should call in the prescription more than five days in advance of your need for it." Here's another tip for folks at Walmart. If you can't do the job, then find someone who can.

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    Customer ServiceContract & TermsCoverageStaff

    Reviewed March 18, 2016

    I am very sick and went to Walmart to get 2 prescriptions filled. For some reason ** cough syrup was not covered and they want $25 for a tiny bottle. The rude clerk had the nerve to tell me the RX cough syrup was the same as over-the-counter. I asked "Then why do I have to bring a signed controlled substance prescription?" I ended up going to E.R. the next day because of the prescription not being filled. The E.R. doctor wrote a prescription for a ** pill. The pharmacist looked at it and handed it back stating "We don't have this." I informed him he had a contract with my insurance company and their 50% refusal rate was not acceptable.

    I called my insurance and doctor to let them know I was not getting the med ordered, AGAIN! Later the head pharmacist called and said she could sell me 4 ounces of cough med for $5. I told her she was crazy and I am not paying $1 an ounce for a cough med that has been in production for almost a century. Also I am disabled with a spinal cord injury and very sick and they make me wait an hour only to tell me "not covered." Never using Walmart again. Terrible service and they try to rip off disabled people too!

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    Customer ServiceStaff

    Reviewed March 17, 2016

    No matter which Walmart store I go to for filling prescriptions, the answer is always: NO!!! For some reason, they just don't want to fill prescriptions. They find every possible reason not to do so. Do they get paid for NOT filling prescriptions? The reasons are many: (for example) (a) prescription expired (when state rules state that prescriptions are valid for at least 6 months); (b) they don't take the discount card (when the discount card company clearly states that all Walmart and Sam's Stores take these cards); (c) they are out of stock (it does not matter what medication it is - they are always out of stock); (d) we only have one pharmacist working and it will take too long to fill (they are always short of staff - even on the busiest shopping days of the year, they don't have enough staff). It goes on and on and on like that.

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    Reviewed March 17, 2016

    Having worked in retail before I understand the purpose of many of the techniques used by the Sam's Corporation. As a consumer I often wonder when this giant chain will focus more on the customer vs. improving its horrible consumerism tactics. As I sit in Walmart waiting over 40 minutes for a prescription of 10 pills to be filled, I realize how tactical it is to tell all consumers erstwhile to wait unnecessary times to receive their prescriptions. However as I sit here with infection and fever of 101, I become even angrier with the lack of tact and care taken.

    Why does it take over 30 minutes to put 10 pills in a medicine container and label it especially when there at least 7 employees behind the counter doing NOTHING! This review is done to add additional spotlight on the lack of care and service this chain presents. Having had this experience countless times I've decided as a consumer I am more important than Walmart greed for monetary gain and will be switching all prescriptions to a more person-centered establishment.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 7, 2016

    I helped my mother refill 4 prescriptions and got 4 confirms emails that it went through. A couple weeks later, I find out that only two went through. I went in to pick up with my mom and to ask what happened. I was told by two employees that my moms medicare expired and that we passed the two week mark for pick up for the two processed. It made no sense. She was denied her meds that were done. I get home, called medicare and was told that everything is fine. I also went online to check the status of the refills and for some reason, 4 other meds are refilled. The following monday, I called Walmart and the person on the phone told me that everything is fine and it was all processed!

    The male worker on the phone with a thick Vietnamese accent did not let me talk and explain, kept cutting me off, and was very rude! After I managed to speak and gave him the med refills that my mom urgently needed, he put me on hold. He finally comes back and tells me to come pick them up and he didn't know what happened. The online Walmart pharmacy refill system is joke. It doesn't tell you when something is refilled (correctly), and it doesn't say if it's done. Also, the employees at the pharmacy are all incompetent and need better training on what they're doing as well as customer service which they seem to be lacking! My mom was out of meds for a week that she needs daily to live and I blame Walmart for their "SERVICE."

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    Customer ServiceStaff

    Reviewed Feb. 29, 2016

    Pharmacy at 6703 Leslie Road. This pharmacy and its employees are lazy and lie to your face. I have had scripts filled here for 4 years. Over the last year all you hear are excuses and lies. Last week called in refills 48 hours in advance was told they would be ready at 5 pm on Wed. Called before went up, they said we're ready. Arrived at 7 pm, my scripts weren't ready and wouldn't be until next day. These are very common scripts, no compounding or anything. For last year same excuse, we are short handed, or very busy.

    Today 2-29-16 took a script in at 9 am, was told be in a hour, ask was that true or was I being BS'ed again. Waited over 4 hours, walked up and ask for my script. Said wasn't ready yet, tried to use same excuse "were busy (no they weren't) and we are short handed." Ask for my script back and a printout of my meds with refills drove down to Walgreen's. They had my insurance and script ready in 15 minutes. See why Walmart is losing customers. Horrible customer service, lackadaisical and lazy employees, name just lie to your face.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 22, 2016

    I refilled an existing prescription on January 20, 2016 - The pills were for my skin condition - kind of an anti itch pill. A week later my skin had broken out really bad - my sleeping pattern was severely altered. A friend of mine looked at the label and said "Randy, this is an anti depressant and it's very addictive." I took the bottle back to Walmart and they verified they had made a mistake and gave me the wrong pills. They kept the wrong ones and gave me the correct ones - no drama I was ok.

    I was not comfortable trusting future prescriptions there so I requested that the Publix pharmacy transfer and fill my skin ointment prescription. Walmart REFUSED to transfer the information. The Publix had to call my doctor and get a fresh prescription, however, since I accepted that mistake so well after my week of hell created by it, I really thought Walmart was out of line. I should have gone to a lawyer's office with those wrong pills - giving them the benefit of the doubt only enabled really bad service with Walmart. Never again. Never, Never, Never will I see the inside of a Walmart.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2016

    I can remember at least for twice, I requested for refill and there was no medicine available. The first time, they notified me until I was in front of the desk to pick up my medicine. And their altitude is pretty bad, saying sorry with an facial expression and voice sounds like that was my fault. The second time, they left me a voice message. When I called them back, they are even impatient to hearing me explain why I called them back. They just told me that the medicine is not available without any apology. And the medicine will only available after 4 days!

    And another time, I went to pick up my medicine and was told to wait for 25 minutes so that she can wrap my medicine. I called the customer service to request for refill 6 hours before I went to that pharmacy. Wow, 25 minutes to just wrap the medicine? I said OK and after 25 minutes, I was told to wait another 5 minutes. Finally, I got my medicine and again I did not hear any apologies from them. It seems that it was my fault. Up to now, I went to wal-mart Pharmacy for in total 7 times. I am extremely not satisfied with their service for at least 3 times. I am so regret to choose wal-mart pharmacy when doctor asked me to choose one. I went to tops pharmacy for once. But the service is so good. Very nice and efficient. Never go to wal-mart pharmacy again, never!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2016

    As of 2 yrs ago, I am totally/physically disabled. I see a shrink, a psychotherapist, a urologist, a podiatrist, a rheumatologist, internal medicine doctor, a chiropractor, CDC doctors, a physical therapist and a nurse whom come to my home since I have to use Paratransit to travel with my walker. I am on approximately 15 different medications, and the list of maladies these treat is longer. All I do with my time is fight pain and go to see doctors who poke and prod me. I worked most of my adult life and raised two beautiful, responsible children who are now assets to society. I am on one narcotic pain medicine, which I refused at first because I was scared to take it. The pain beat into submission and I take it now, when the pharmacy has it in stock. It is hit and miss.

    Once I waited nearly 3 wks to get my medication filled (not early). The pharmacists and techs at WALMART could not give a damn how this affects me. They are rude on the phone and sound like I am wasting their precious time by asking questions. They refuse to call other pharmacies nearby to see if the meds are available there. They refuse to call my doctor to see if there is another medicine I can take instead. All in all, they treat me like I am a nuisance. But without the patients, their jobs would be lost. I am already on a low dose of the pain med. To ration it wouldn't be feasible. And I don't want to ask my doctor for higher doses just so I can stock some away for when the pharmacy is out of stock. Super frustrated!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2016

    I have used the new neighborhood Wal-mart pharmacy since they opened. It has been great to be able grab a few things & pick up my scripts at the same time. I have stage 4 Lupus & spinal disease. So after leaving my nerve blocks my son runs by, less stops mean less pain. Wrong, on Jan. 01, 2016 we dropped off my two scripts, same ones every month, same orders. It what allows me to be home w/ my kids, they allow me a little but needed relief of some of the pain. On this day it was a few days early for my **, but my ** was due, which controls muscle jerks. When we open the bag, I was shocked. Instead of 60 there was only 30!

    When I called asap I was told by a female pharmacist, (Laura, I believe) I was quickly told that first the tech. typed the directions in wrong, someone corrected that part but never noticed how short it was. She assured me there was no problem, "Just come by next time you're out, no hurry." DO NOT TRUST WHAT THEY SAY. I told her I'd just wait and get them when we pick up my other med on the 26th. I was assured there be no mix up or mess up when I picked up my meds in February. WRONG, WRONG. Not did they not double check a non-pharmacist reading of my script giving me wrong amount. Now I can't have my script for another week. EVEN AFTER MY DOCTOR CALLED, SPOKE TO ASHLEY TO FILL THEM BOTH NOW.

    Funny it's a controlled substance but when their fault. I thought all scripts were doubled checked by a pharmacist??? What I know is 60 tablets one twice a day picked up on 01/21 = Feb.20, on pick up of the rest the computer printed out 01/26. I was told I could not have them till 02/25. NOT only does that cut me way short, but I can't go anywhere else. So no accountability, misleading the customer, not following the orders of a doctor, = a terminal ill mom of 4 suffers stress, pain & going without her meds. Thanks. No trust.

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    Staff

    Reviewed Feb. 9, 2016

    I went to Wal-Mart as doctor has sent prescription with my insurance details. The Wal-mart pharmacy slip says patient pay as $40. but the representative charged me $50. I have both Wal-mart pharmacy slip (40) as well as payment receipt (50). I asked the representative about it and person at counter said "It's typo error." This is totally wrong and wanted to know if it actually happens?

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    Staff

    Reviewed Feb. 5, 2016

    My son had a kidney stone crushed, removed and a stent put in. The doctor gave him a prescription and him several prescriptions and he had to wait 2 hours for his medicine to be filled. My husband has an elderly cousin that I pick up her medicine and I have been by the pharmacy every day after I get off work and it is still not ready. It may be ready today. I took care of a sick friend who had throat cancer and I had a terrible time with his medicine. Wal-Mart Pharmacy in Mullins is a mess. Unorganized and the personnel are not nice at all.

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    Punctuality & Speed

    Reviewed Jan. 28, 2016

    This pharmacy is the most unorganized and unconcerned place. My mother gets her RX filled here and they are never ready! Tired of their excuses. Tired of waiting! Tired of lies! Everyone that's waiting HATES THIS PHARMACY! Obviously, management needs to be replaced!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 21, 2016

    Every time that I go to Wal-Mart's Pharmacy, the associates on the clock are very snippy. I do understand that their job is stressful, considering the vast amount of customers that are unhappy about the cost/availability of their prescription. However, it is their job to be professional and courteous to each customer, and that is not distributed at the Johnstown, PA location. I had a prescription written by my PCP for **. I drove 20 minutes to our nearest Wal-Mart, where they told me they could not fill my prescription because my PCP forgot to sign the slip. Understandable. Instead of pointing out that my PCP forgot to sign off, the associate said "I CAN'T FILL THIS" and threw me the paper. "HE DIDN'T SIGN IT. THIS IS A CONTROLLED SUBSTANCE. I CAN'T FILL THIS" loud, and bold. Understood but she did not have to be rude. Also, would it hurt her to call my doctor to confirm the prescription?

    Today, I phoned my PCP to have my prescription called in to pick up on my lunch break. Wal-Mart said that they only had the **. I explained to them that there should also be **. "He didn't call it in." I said that he had to have called it in, as it was on the same prescription paperwork as the **. They insisted that he did not call in the **. My PCP was closed for the day, so I could not get in touch with him. Finally, I called Wal-Mart again asking if my prescription was in. The woman who answered the phone interrupted me upon introduction to tell me that they weren't there. (Apparently she was the woman that I had spoken to earlier.) I said, "Well why didn't you call my doctor?" she was obviously irritated and asked for his phone number. I gave it to her, however my doctor's office is closed at this time. I had a missed call from Wal-Mart pharmacy.

    The automated system does not automatically inform you that your prescription is in anymore. Instead, it has you follow a list of commands which also do not work...lol. Of course. Anyway, I texted my Grandmother and asked her if she could call them to see what they were calling for. What do you know? My prescription is in and ready to be picked up. I've spent 2 days working on obtaining my medication. I have not yet finished working to go over and pick up the prescription, so hopefully they still have it when I get there (seeing as all of you are having your meds placed back on the shelves). What I'm wondering is - how is my prescription available all of a sudden? My PCP's office has been closed for 3 hours. I know that they did not get in contact with him. I think that they realized that they had misplaced or did not count the pills. SUPER unprofessional.

    I have bipolar disorder. I could not imagine the service I'd receive if I had a condition worse than this. I am truly ill thinking of the mistakes made over medications that people need to SURVIVE. I am sure that Wal-Mart has more than enough money to set up some TRAINING COURSES on CUSTOMER SERVICE, maybe it is something Corporate should look into. Of the hundreds of reviews that I read, 3 of them were positive. I figured I'd add my input as well.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2016

    I have been filling my prescriptions at Walmart for as long as I can remember. They are always nice and willing to go above and beyond when needed. I was recently traveling and forgot a prescription I was taking at home. I called the nearest Walmart pharmacy at 7 pm on a Friday night asking if I could fill the script again that night, or if I can skip it for the weekend. The actual pharmacist for that location got on the phone with me, listened to exactly what was going on, and offered assistance. He researched the medicine extensively in order to give the best possible answer. He was willing to fill it for 3 days (out of pocket expense, filled it 5 days prior with insurance), but advised to just skipped the three days. He was extremely nice and helpful with the whole process. My advice, be nice to them, and they will be nice to you.

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    Customer Service

    Reviewed Dec. 31, 2015

    I have been on ** for several months and Wal-Mart is constantly out of stock. How can they always be out of stock on such an important product that is very high demand. Complaints to the store, pharmacy, district mgr fall on deaf ears. So I called Corp office and was assured someone would contact me but no one did. I have moved ALL of my families scripts to Walgreens.

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    Punctuality & SpeedStaffReliability

    Reviewed Dec. 23, 2015

    Most disturbing about the Walmart pharmacy situation is that the pharmacy is NOT a part of the store's management structure. Complaints made to store management are wasted effort. I have been unable to discover any chain of responsibility within the company structure. I have been using Walmart pharmacy services for several years and have consistently had problems with prescriptions even though the pharmacists have changed. The store was recently renovated and procedures changed in that in order to drop off a prescription one must stand in the same line as those picking up prescriptions. What was a virtually instantaneous process now requires as much as thirty minutes. Of course, more time in line is required to pick up the the completed order.

    When I discovered the online prescription refill system, I began using it over phone-in refills. To say the system is a "piece of crap" is being kind. The system indicates which prescriptions are valid and how many refills are available, but almost never will complete and order without problems. Error message, mostly not valid, are not explanatory, orders appearing to be correct will not be completed as required. Several complaints to pharmacy personnel have resulted in comments from the staff that the system is unreliable and that I should phone my refills in.

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    Staff

    Reviewed Dec. 5, 2015

    I have been filling the same prescription at Walmart for at least 2 years. There seems to be a problem almost every month. Frequently, they are out of the medication and have no way to get it in for several days - a medication that is not supposed to be stopped abruptly. Additionally, the customer is not contacted to let them know if there is a problem - until they show up to pick up their medication. One month, an employee had neglected to put in a diagnostic code so the Rx was not filled. On questioning I found, there is no system that alerts them they have left out required information - it is not discovered until... you guessed it... the customer shows up and no Rx ready. So, no inventory controls and no quality controls. Transferred my Rx.

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    Reviewed Dec. 4, 2015

    Switched to the Walmart pharmacy about 10 days ago. Notice now that my ** is no longer working resulting in extreme agitation, depression, anxiety. Went to pharmacy and asked them why the drugs they get from Pakistan don't work. They don't care. After I became upset they transferred the prescription to a Rite Aid where they get their drugs from Canada. I have experienced the same thing with previous ** refills in the past

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    StaffReliability

    Reviewed Dec. 3, 2015

    I had a defective inhaler and I was suffering from asthmatic symptoms. The pharmacy assistant was some young girl. She did not even care that I was sick. She offered no assistance. The pharmacist as well said to call the manufacturer GSK for a new inhaler. It was over the weekend so I suffered all the weekend with breathing difficulties. Nobody cared that it could be a life or death situation. I will never use this pharmacy again and will shop less at Walmart.

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    Customer ServiceStaff

    Reviewed Nov. 24, 2015

    No matter how many times I call to check to make sure my rx is ready, this pharmacy never had it ready. I have even received a text saying it was ready, came 20 min later and had to wait 30 min for it. On top of that the staff is rude, disrespectful and unhelpful.

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    Kris increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Wal-Mart Pharmacy, Kris increased their star rating on Dec. 22, 2015.

    Updated review: Dec. 22, 2015

    The pharmacy did call me back and resolved the problem, by refunding me the amount paid along with crediting me $5 on a gift card. So everything worked out after all.

    Original Review: Nov. 22, 2015

    I have been paying for a prescription at the Walmart Pharmacy in Vancouver, WA that was told was covered by Medicaid. However, have been paying for the prescription that I take monthly. Was told by a Pharmacy Technician that the company has no way of reimbursing any customer that pays for a prescription even if it is billed to Medicaid in Washington state. Regardless if I should have been billed for the medication to begin with. After contacting a specific person from CUP (Medicaid) in WA state, she said that the pharmacy should reimburse me as long as I do some paperwork which I tried to do with the tech and even with the Pharmacy. Manager standing right there did nothing.

    The technician, **, was very very rude and obviously hates customers asking or doing anything even if it ends up being a legal matter as this looks like it is going to be now as have filed a motion with the state attorney's office and said have a legitimate claim and is looking into it. Have still received no response even though ** heard about this and said over a month ago, somebody would be contacting me. No one has yet to reply. Would never ever recommend a Pharmacy that as part of its store advertises Low Prices and yet charges customers and still apparently gets money back from Medicaid! Stay away from Walmart Pharmacy in Vancouver, WA on 221 NE 104th Ave (at Mill Plain) unless you want very rude service from a Pharmacy Tech and get ripped off!

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    Reviewed Nov. 16, 2015

    I was notified on Thursday that I had 2 prescription refills ready at my local Walmart (20 miles from my home). Today, Monday, I came to pick them up. It was already reshelved and now I am having to wait at least 30 minutes. Not happy.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2015

    No call to alert me 3 weeks post order. Pkg returned undeliverable. I called Wednesday. Staff transposed address yet refused to credit back meds returned. Closed Saturday. One month out I still cannot actually get meds locally due to Walmart order still showing Rx X 2 sent. Still outstanding visa charges for drugs not delivered. Incompetent.

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    Staff

    Reviewed Nov. 13, 2015

    Tried to fill my mom's prescription - it was a comedy of errors, to describe it lightly. The doctor ordered a quantity of 30 with six refills on 9 scripts. Pharmacist explained that she couldn't get a 90 day supply because that's not what was prescribed. I called the doctor and he called and spoke to the pharmacist. I later called to confirm the conversation with the pharmacist and was told the issue had been rectified and she could be prescribed a 90 day supply for her meds.

    Went in the next day to pick up her meds and was told she had 24 refills instead of 9. Asked the pharmacist to combine the various 30 day supply into a 90 day supply so I could pay $9.99 instead of 4.99 for each 30 day refill and was told that could not be done because the doctor authorized 3 30 day refills instead of a 90 day supply. I am sure this explanation is asinine even at Walmart. So for the 4th day, mom is without her medication till I can get to Walgreen or some other reasonable pharmacy to get her prescription filled. So absurd.

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    Reviewed Nov. 11, 2015

    My doctor faxed in my 2 prescriptions about 3 pm in the afternoon. I went to 1700 SOUTH ORANGE BLOSSOM TRAIL, APOPKA, FLORIDA 32703 to pick up my prescriptions at 6:45 pm. They said they didn't have anything for me. I said it was faxed in about 3pm. They looked on their fax machine and it was never removed. Then they said I'd have to wait another hour. I said I'll come in tomorrow morning and pick it up. The next day, I went in at 12 noon. They hadn't filled it yet! They said I'd have to wait 30 minutes. These were just pills, one was prepacked. Never apologized for the inconvenience. Said, "this is the way we do things".

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    Customer ServiceStaff

    Reviewed Nov. 9, 2015

    Walmart pharmacy Sierra Vista, AZ weekend employee yelled at me, asking questions about the differences between prescribed medicine and over-the-counter one. The weekend manager and other techs were giggling at me. They were all rude and unkind. It happened Nov 1, 2015 in the afternoon. I reported it to Walmart Corporate Office.

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    Reviewed Nov. 8, 2015

    The cashier refused to check me out. Stated they only can check out 6 items. I had 20 and most needed the gun and not bagged and I didnt see a sign that states anything but waited 20 minutes there 30 up front and there was no one behind me. Vernon, TX.

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    Staff

    Reviewed Nov. 6, 2015

    The Wal-Mart pharmacy in El Dorado, Kansas advertises that they are open on Sundays but when I would go to their pharmacy on Sunday the pharmacy would be locked up and no one would be there. I would ask Wal-Mart employees if the pharmacy was open and they would tell me that it was open and when I would ask why the pharmacy was locked up with nobody working there they would say that they didn't know. It happened to me 3 different times before I had enough and started going to Walgreens. I know Walgreens is not open on Sundays but at least they don't advertise that they are open. I'll never use Wal-Mart pharmacy again.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2015

    Today November 2nd I went to the Roseville Walmart. The new one they build after they closed down the silver lake building. I hate it. I went to get a prescription filled and as I was speaking to the pharmacy tech the manager comes over and says "can you be quiet because you're causing me not to be able to focus on my work" when all I was doing was asking the tech why is my insurance being denied. How dare this grown women speak to a customer when her job is to be a professional? If she seen me needing some help and the tech wasn't helpful she should of came over there and helped instead of her saying that mess to me. I have been a loyal customer to Walmart so after I told the lady off and ask what is kinda manager are she kept staring at the tech and they started laughing. She then walks away and says "I'll just transfer it to another pharmacy" with a attitude as if I did something to her.

    I called hq and complained so they called their selves having her manager call me. I tell this man the story and he just said "well there some things we need to work on." Tomorrow morning I will be back on the phone making calls to see what else can be done. I've gave Walmart plenty of chances a week before all this. I went to the meat department and found boxes and boxes of spoiled meat. Just beware of the things you buy from Walmart. They have got so trashy and hire just about anybody... I will start doing my business with target.

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    Reviewed Nov. 3, 2015

    I'm not sure what this pharmacy's objective is when it comes to their customers, but if they are being paid to be rude and inconsiderate to their customers then at least we can say they're doing their job. The pharmacists do not care enough to answer simple questions about over the counter medications or anything for that matter and the technicians are just following the leader. One of the techs, Monique, literally told me she couldn't get my prescription ready in a reasonable amount of time because she "has other things to do this morning". I'm standing up here now waiting and she is the rudest person I've ever known, that's not even coming from a professional perspective. She should not be in the field of helping people. This pharmacy needs a major slap in the face!

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    Staff

    Reviewed Nov. 2, 2015

    The Walmart at Clearbrook, Roanoke, VA has continuously failed to provide acceptable service. It's one thing after another! There have been so many issues but the one below is a brief account of the latest AND the last occurrence of less than mediocre service (the polite/classy version). They never requested my refill from physician after requesting it three times. Then I found out they did request it, just under the wrong name... and filled it!

    At the same time, they did request another medicine using the correct name... ALL FROM THE SAME PHYSICIAN! Then I show up at the drive thru to finally pick up the medicine and they tell me they'll be right with me. NEVER HAPPENED. I had to park and go in to RECOVER my Rx. It was like a battle and I had to extract my Rx from them. When I went in, there were only 2 people in line! REALLY? I switched EVERY Rx for my family and have vowed to NEVER give the Walmart pharmacy any more of my money or my insurance company's money! THEY ARE THE THE BOTTOM! Save yourself some frustration... steer clear of the Walmart pharmacy, it's not worth it!

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    Coverage

    Reviewed Oct. 31, 2015

    Well, I'm pregnant with my first child and I'm extremely sick, vomiting a lot. My ob-gyn prescribed me ** bec it's the only thing that works for me. When I ran out this time, for some reason, my insurance wouldn't cover it until the following Saturday. The pharmacy tech told me that he could give me 3 pills to get me through and then I can come back on Saturday to pick up the rest. I came back on Saturday only to find they would only give me three pills again! I asked why and they said that's all my prescription would cover, even after I've been given 30 pills at a time for the last 3 months. Turns out the tech permanently changed my prescription to 3 pills at a time, so now I have to go back to WalMart and pay 10 bucks every other day as opposed to the normal 10 bucks for 30 pills every 15 days. I'm changing my pharmacy and my prescription back as soon as I can. Thanks WalMart!!

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    Customer ServiceStaff

    Reviewed Oct. 30, 2015

    These know it all mother ** nerd pharmacists gave me such a hard time filling my prescription for ** after it turned out I was breaking out in hives from the ** first prescribed which they only filled half of 45 out of 90. After several phone calls. Back and forth between Tulare Wal-Mart pharmacy and several phone calls from them to my doctor and my doctor to them and my doctor office to me and my doctors office back to them three days later I had my script. Mind you I've just been released from the hospital with three fractures in my pelvis and one through my tailbone and these nerds are treating me like a drug addict.

    Now I've managed to sprang my back a week later go to the hospital the doctor prescribes me **. What do you know another for they actually call the hospital and have my prescription changed. I hate this pharmacy and will never use it again. Just wondering since all these pharmacists seem to be intermingled if Wal-Mart will be able to make things a pain for me wherever I go.

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    Customer Service

    Reviewed Oct. 30, 2015

    I was told that on a Friday after 5 the doctor would need to approve my ** refill. The pharmacist would not allow for a partial refill since it was not life threatening. As I tried to explain to the beautiful but misinformed pharmacist if you have ever suffered from ** withdrawal it's pretty darn close. If I'd of used CVS I think I would have had a different response. Never using Walmart pharmacy again.

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    Customer ServiceStaff

    Reviewed Oct. 30, 2015

    My Doctor's office accidentallly called my prescription into the Bleachery Blvd Walmart pharmacy by mistake on Saturday, October 24, 2015. Later in the day I received a call saying they did not have medication to fill the prescription but could give me a partial prescription and medication, would be there on Tuesday. About an hour later they called to say they had none in stock, but that it would be here on Tuesday. When I went on Tuesday, the lady (I hate to call her a pharmacy tech because that would be an insult to them) said, "do we have your current number because someone should have called you to let you know that the prescription could not be filled." I said, "someone did call and said it would be ready for pick up today."

    The young pharmacy tech came around and repeated the same thing the other lady said and added, "I will order it and promise it will be here on Wednesday and we will call you when it is ready to be picked up." Thankfully, I did not hold my breath as It is now Thursday afternoon at 3 pm and still no call. I called them and they told me it will be ready for pick up in 30 minutes. I am beyond appalled at the lack of professionalism at this pharmacy. I have now gone 6 days without my medication. Needless to say, last time I will ever get my medications at this pharmacy.

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    Staff

    Reviewed Oct. 29, 2015

    My physician emailed a request for a nasal spray and stated to apply nasally. The pharmacist refused to send it for approval to my insurance company because it did not state RIGHT OR LEFT NOSTRIL!! It was to be used for BOTH!! What an unprofessional idiot that didn't want to work at 8:15 PM. Let the insurance company deny it and I would berate them. But she smugly stated she would not even submit it to them as it was incorrectly written. Shameful. I am changing insurance companies so I don't have to go to Walmart next year. I can CHANGE Walmart. You're not the only show.

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    Reviewed Oct. 28, 2015

    Anytime I come here it's always over an hour to get anything filled. There is 8 employees working, 6 of which are just talking and having a good old time back there like no one has anywhere to be. I'm done with this place. I'm going to Target from now on.

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    Reviewed Oct. 28, 2015

    I had been with the Pendleton Wal-mart Pharmacy before and changed to another pharmacy because of them not having the medications on hand. I would have to wait up to 2 days before they could fill it, or they would send me to another pharmacy to get it filled. This year my insurance said that I needed to go to certain pharmacies to get the best price. I could of went to Safeway or Wal-mart, I gave Wal-mart a second chance. I had all of my mothers, grandson and my prescriptions filled just before we moved back to Wal-mart. BIG MISTAKE!!!!! I take a pain patch. When it was time to refill it and my grandsons prescription I was told "We don't have any", "It will take a week and a half to get some". I went back to the one I left Wal-mart for the first time. They had a month to get in the meds my family takes and they was STILL OUT even with the month notice.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2015

    Several times when the pharmacists tend to not follow up on getting authorizations for refills from the doctors. They depend on the faxing of the information which causes a problem when I have waited more than 3 days for the resolution. My wife gets her medication from the Walmart Pharmacy on Liberia Avenue in Manassas, VA and she gets authorization from her doctors for refills with no problems 100 percent without her intervention. Matter-of-fact, she refuses to put any of her medications at the Woodbridge Walmart because of what I explained. My suggestion is that a policy change is necessary. Faxing does not work all the time. Put an associate to follow-up by phone to keep the customers reasonably satisfied. I believe that what service is all about.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2015

    Dropped off RX. Vicky who works there asked for my license, gave it to her. She asked me to sign, I asked where, she threw the pen at me and said, "Here". I said, "Sorry, I didn't hear where you said." She rolled her eyes. I said, "You are rude." She replied, "You are rude" and then when I asked to speak to a manager, she pointed over there and then talked about me to the RPH and I heard everything she said about me. Store manager came and was very helpful and stated he would take care of it. I can't believe someone who deals with the public and pts all day hates their job so much that they can actually be so rude to them. I will be pulling all my RX and my families and never want to do business with Walmart again.

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    Verified purchase

    Reviewed Oct. 18, 2015

    My husband and I get several prescriptions filled at Walmart in Romeoville, IL. monthly. I have a prescription for ** to refill on a monthly basis. EVERY MONTH they never have it in stock when my refill is due. I sometimes have to miss a dose or two waiting on my prescription to be refilled. This pharmacy needs to order more of this medicine if they have a large number of people that use it. This needs to be looked into immediately as this service is subpar.

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    Customer ServiceStaff

    Reviewed Oct. 14, 2015

    I will not use this pharmacy ever again.. They won't fill my prescription as Dr ordered.. I will be using a different pharmacy as my Dr said they have half a brain.. and very rude people..

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    Punctuality & SpeedStaff

    Reviewed Oct. 13, 2015

    My son's prescriptions were sent by his dr hours ago and I get here to find out they're still not ready hours later. Employees let me know they put in store people first and mine are not ready yet... Wasting my time - priceless. Thanks!

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    Staff

    Reviewed Oct. 12, 2015

    North University St. Peoria, IL. - I have been dealing with numerous health issues since early December of last year. My experience with this particular pharmacy has been nothing but wonderful. They are always so nice to me, are extremely courteous, and have really looked out for me. Unfortunately I am currently taking five different medications, but I look forward to seeing my "friends" at the pharmacy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 11, 2015

    On October 8th, I went to fill my prescription. Of course I was two days early. They said they would keep the written prescription, then I would need to call it in that Sunday. 1 day past the due date. I asked for the prescription back to take them to another pharmacy. Why? Because the month before they shorted me 15 pills. They gave me back the written prescription with writing and stickers on them. That said, I didn't feel comfortable taking them to another pharmacy with notes on them along with half torn off stickers. So, I went back to pick up the prescription, and was drilled as to what happened. I explained also adding the prescription they were filling was one day late. The pharmacist stated it wasn't and I pointed out the dates. He mumbled and became quite agitated. So, I waited patiently, they called me, I asked them to recount the prescription, they refused and stated they had already been coated twice.

    “Okay fine. But I would like you count them in front of me as you shorted me 15 last month.” He pulled me to another counter to tell me to take them to another drug store. I said “No, you have written on these prescriptions with stickers on them. Of course the writing and stickers would have been a red flag to another pharmacy.” That said, I said “I will be picking them up here.” They refused to recount them. I explained they shorted me 15 pills the prior month. The pharmacist was a misogynist pig. He said “I will have to ask you to leave the store.” Wow, not only did they tamper with the written scripts, they shorted me the month before and providing my scripts one day late. God forbid, I point out their mistakes. Don't question, just accept what they give you. Um no, not after all failures of that particular pharmacy. So, be prepared to be asked to leave if you point out their mistakes. Very condescending and rude.

    However, when I got home, I counted them. Thankfully they were accurate this time. Nonetheless, it was like pulling teeth to get my prescription filled. I find it very concerning when a pharmacy is not willing to count them in front of you. Not to mention the rude and inappropriate behavior of a pharmacist. Do not be afraid to call them out. If you don’t, they will continue to short people. This happened at the Walmart in Springfield, TN. Although my insurance company only allows to pick up at Walmart, I will be paying full price at a reputable pharmacy. This was completely, utterly insane. He seemed like he was on drugs and for me to question only agitated him. Horrible experience. I will be turning this over to the authorities.

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    Staff

    Reviewed Oct. 11, 2015

    This pharmacy will fill your whole prescription (including all your refills) at one time without consulting you first. This practice means more money out of pocket for you, and more revenue for Walmart. I should have a choice rather I want a 30-day supply... $4 or 180 day supply... $20, then the staff including the pharmacist withhold the real reason you're paying more. SHAME ON WALMART!

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    Customer ServiceStaff

    Reviewed Oct. 2, 2015

    My four year old son had a very serious asthma attack last night that landed us inside the ER. After the doctors got his breathing under control, and my son was able to speak again, and after some monitoring we were discharged. We were given two prescriptions. The first prescription was **, in which we had some at home already that would get us through the night. The second prescription was a steroid by mouth, **, which we did NOT have any at home. We were released from the ER in the evening and were told to go to the Walmart pharmacy as they closed at 9 pm.

    Upon being discharged, I called Walmart to see if they had this medication, and to make sure I would be able to pick up that night. I called, pressed zero to speak with someone and was immediately hung up on. Thinking this was an accidental hang up, I called back immediately. Again, I was immediately hung up on. It's as if someone just picked it up and hung up. No one ever spoke to me, and I never got a chance to speak with them.

    Upon my arrival at the Walmart pharmacy, I went to the drop off line - which was empty. I spoke to a man and handed him the prescriptions. I asked him how long the wait was and he said two - two and a half hours. I explained to him that the ** could wait until tomorrow, as we had enough to get us through. I also explained that we just left the ER with my four year old son, and I needed the **, as we did not have any at home. Not only was he not sympathetic, or couldn't care less, but he explained again that I will have to get it the next morning.

    Now, I am 150% sure that although there was a two - two 1/2 hour wait, I guarantee that not only would all those prescriptions they were working on not be picked up that evening, but also all was not NEEDED that night. I'm NOT saying that all the prescriptions were not important. But I am saying that due to the situation, when a mother is standing in front of you telling you that her son just had a severe asthma attack, you do something. Not to mention, if they hadn't purposely picked up and hung up on me because they were "so behind," then I would have not only found out about the wait, but also would have had time to go to another pharmacy.

    I am thoroughly disappointed and quite frankly angry at this whole situation. I want the security cameras checked, and I want to know the person who purposely hung up on my phone calls at 7:14 and 7:15 pm, and I want them out of a position. This is completely inappropriate on the Pharmacy's part, and a pharmacy should be people we trust. I trust that my Pharmacy will not only supply my son with the medication he needs, but in a timely manner especially when it NEEDS to be done in a timely manner. Instead, I got a poor attitude, hung up on TWICE, and my son didn't receive his medication. I will never, ever use this Pharmacy again. I am going to tell my doctors office what happened also, so they can stop recommending to patients to go there. I would hate for this to happen to anyone else whose child, family member or friend is in NEED of a certain medication.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2015

    Every time we have gone in Walmart Pharmacy, there is a line all back down the aisle. They do not even acknowledge that all these people are standing there waiting on some assistance, They do not even look up and say we will be right with you or anything. Then someone in line may say, "can you please get another person to help?" They still do not say anything. We just stand there anywhere from 15 to 45 minutes. Then when you get waited on, the person that waits on you is rude and unprofessional. Will not say "how are you", "sorry for your wait", or "thank you" after transaction. This occurs ALL THE TIME. We are the customers and I think we all deserve to be treated better than this.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2015

    I saw an elderly gentleman being berated by the pharmacist today. Walmart on Trooper Rd in Morristown, PA. The guy had filled out a form to get a flu shot and he did not have his reading glasses with him. He signed below the lines but he still signed. The pharmacist was rude and berating to him and then threw him out of the store. He was not allowed to get a flu shot.

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    Customer Service

    Reviewed Sept. 26, 2015

    Ever since the pharmacy changed its phone computer system, I can't get them to notify me when my prescriptions are ready for pickup. I have talked to the staff and they have requested this to be done. However, they say it's a glitch in the system. This is since the first of the year. Please fix your system.

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    CoverageStaff

    Reviewed Sept. 21, 2015

    My Dr gave one prescription that I took in the same day, since they always take long. I ask my husband to pick prescription and a refill requested. When I look into the bag of prescriptions, I had it the 2 refills and none of those were the new prescription. That's okay, I said to myself, so I call Wal-mart Pharmacy. Lady told me that probably the doctor make a mistake. So I personally went to my Dr. They had show me that the mistake occurred at the pharmacy. What it really got frustrates and disappointed was that they lie to me, trying to cover up their mistake. The Dr. office had it to submit a new one thru the internet a week after the incident.

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    Customer ServicePriceStaff

    Reviewed Sept. 17, 2015

    Sick people beware! In 2013 I had surgery for cancer and started chemo. I was diagnosed with high blood pressure at the same time and in May 2014 and again in August they filled the script for 75 pills rather than 90 days. I was sick from chemo (chemo brain) and wrecked by not knowing if I'd even be alive by the end of the year. I was new to prescriptions (I had never had a regular prescription before). The next time my prescription came up I caught it and saw they pointed out that the prescription said 90 days hadn't it? And lo and behold the fill clerk muttered she didn't know how the system would accept 75.

    The generic version was not out yet and I checked my insurance statement they charged me and the insurance FULL PRICE skimming 20% profit off the scripts. I have allergies and the threat of infection was constant (look up cancer treatments!) and the cancer doctor prescribed ** as needed. I called in once, but my nasal congestion went away by the time the new wackos in the doctor's office figured out why I was trying to get nasal spray filled. I dropped it. Checking my insurance statement weeks later I saw that they had charged insurance for the spray. They had not told me it was filled and I had neither signed for it nor picked it up. 100% profit for Walmart. Chances are a clerk signed my name and took it herself - I had noted one of them sniffling constantly with congestion.

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    Staff

    Reviewed Sept. 17, 2015

    I went to the store to fill a prescription and the place didn't have enough in stock so I got a little bit shy of half. I was told that the lady manager at the pharmacy was a ** so come on another day. I returned the day the person told me to go 4 days after??? They wouldn't fill the prescription! She said the insurance wouldn't pay for it until 9 days longer? I filled the same thing the month before at a different place and there wasn't an issue like that! After calling the insurance company the people at Walmart lied!!! I was livid! The whole town of Seabrook is filled with trife inbreed scum and going there you see it all. I'm taking this situation to another level and make sure they don't lie to another customer. Believe me!

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    Staff

    Reviewed Sept. 16, 2015

    I have been waiting for my blood pressure meds to be refilled for over a week. It's not just a single store but all of the Walmart pharmacies in town seem to diametrically opposed to friendly service. I have literally seen associates laughing and smiling among themselves and instantly switch to a frown and sour look as they approach the counter. My insurance provides free Tier 1 prescription refills at preferred partner, Wal-Mart, so I have been stuck with them for a year.

    They have frequently lost my prescriptions and have inadvertently sent others to the wrong store. They automatically assume I am an idiot incapable of mastering the intricacies of the pull down menu and data input as I refill prescriptions that I have been on for half a decade. They have announced my prescription order like takeout from a deli, ignoring any propriety and privacy. Would it kill them to smile and treat customers with courtesy, respect, and dignity?

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    Reviewed Sept. 11, 2015

    I have had problems with the Walmart pharmacy from the beginning. They cannot fill a prescription within a reasonable time. I have finally given up. I submitted a prescription towards the middle to the end of August and as of 09/11 my prescription still has not been filled and they won't give me a solid date as to when it will be filled. I'm picking up my doctor's prescription from them and going elsewhere. I will NOT be going back!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 11, 2015

    I have used Walmart Santee pharmacy 3 times now. I pay out of pocket and cost is the primary reason. No more. Every time I go to fill they say 1 hour. And after waiting they either don't have the medicine or today after going over the script at drop off they don't understand it. The doctor is now gone and this is a medication that must be taken everyday. I have none on hand because they can't fill early. It's always rude, nasty employees who treat you like crap. I am done with Walmart. I'll pay more or use Costco.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 10, 2015

    I went to Walmarts Pharmacy located at Mayaguez Mall Shopping Center to buy an important medicine for my aunt, on Saturday 5, 2015 at 12:30 PM. I was glad because there was only 1 person before me. The lady had a piece of paper written by hand that said: "CLOSED FROM 1:30 - 2:00". She told me to go back later after 2:00. I asked why, because it was almost empty, and it was 12:31 and the paper said "Closed from 1:30". It was almost an hour, and all I wanted to know was if they have the medication and more or less the price because it was cash.

    She took the piece of paper with the message, and broke it, and said to go after 2:00 or any other day in a very rough way. Like I insisted, she told me that she didn't have to look at the system because the 30 tablets were more than $100.00. Her co-worker that was next to her attending the person before me opened her eyes wide and looked at me. I just took my receipt and went to another Pharmacy out of the shopping center and attended me immediately, and charged me $10.00. I would never go back to that Pharmacy again or none of my family members. I don't have a receipt because they didn't attend me. I asked her name, and she just turned around and didn't tell me. (I got to see that the name started with "V" or "F"). She turned very fast.

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    Staff

    Reviewed Sept. 7, 2015

    I sat for over an hour for my prescription and then was told it could be at least another half hour. They were NOT that busy. I walked away WITHOUT my prescription and now have to make another 30 min drive tomorrow to pick it up. I will never use Wal-Mart pharmacy again, your workers stood around talking while people were waiting to be helped. It was like this years ago and never changed. Only reason I went there today was because my pharmacy was closed for the labor day holiday. Get better help, update your equipment, maybe you stop losing customers. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Sept. 5, 2015

    I took a prescription to Wal-Mart and I was told the wait time was 60 minutes, which is double the usual wait time. I need the medicine so I decided I would wait and pick up a few things. I saw that the man in front of me on a cane was told that he had to have pharmacist counsel him about his prescription. He said "I do not want counseling, I have been taking this prescription for years." They would not give him his medicine until the pharmacist came and talked to him about the prescription. The cashier said it was a new Wal-Mart policy. Then he had to sign that he had received the counseling. Are they billing for providing counseling by the pharmacist and making it mandatory?

    When I got my prescription they also told me that I had to have the pharmacist talk to me and I took my prescription and refused and they told me I had to. If this policy is not changed, I will no longer get medicine at Wal-Mart. I can read the bottle and instructions myself. I have a doctorate. I understand making it optional, but mandatory is against your rights, holding you against your will, forcing you so you can get your medicine. And it doubled the wait time for the pharmacist to fill my prescription.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2015

    I was going to my Walmart in Concordia, KS to get my new prescriptions filled. I had the scripts in had from the college MSN, APRN, FNP-C. I went up the counter, told them that I would like to have these filled. She asked who wrote the scripts and I told her it was the college Family Practice APRN. She started scrolling through her system. She said "Did your school Health Counselor contact us in any form?" I said, "I don't think so" I think that is why she handed me the scripts. "Okay, well because you are from a college, we have to have 2 forms of confirmation. One in script form, and another by phone, fax, email etc."

    So apparently Walmart Pharmacy in Concordia, KS does not trust college students. I understand where they are coming from. People abuse sometimes. I'm just a normal hardworking student that has a little anxiety problem. I just want my medicine so I can continue about my day. The people at the pharmacy were not rude about it at all, they were really nice, but they simply said because this is from the college we need 2 forms of confirmation. I have spoken to multiple people about this and all of them said that there is no such protocol. I have also have spoken to other students and they have not had any issues. So I'm not sure if it is just me, or just a select few.

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    Customer Service

    Reviewed Aug. 31, 2015

    On August 22nd 2015, I call the pharmacy to a have a ** prescription filled. I actually went to the store on August 31st to pick it up. When I arrived they told me they had restocked it and would fill it again. After getting the prescription and going back to work I opened it up and found that 30 of the sixty pills were missing. I called the pharmacy immediately and spoke with the pharmacist. She told me knew the person who filled my prescription and they had counted their pills and all was well and I was wrong. I ask them to look at their security cameras and was told she could not. Something is rotten here. I was to receive 60 pills and only got 30. I called Walmart customer service and they said this is serious and would investigate and I would get my medication. Time will tell and I will report what the outcome of this is.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2015

    Walmart pharmacy in Patterson CA, held my prescription for about 2 weeks and when I went to pick up my prescription they just refused to fill for no apparent reason. I have my doctor's phone number and the clinic I go to is local. I want to know why they did this to me. Why didn't they just tell me when I dropped it off. I will get all my family members to stop using this pharmacy. The lady is nothing but rude to me and just threw my prescription back and walked away not giving me a reason. Like I said earlier if something seems suspicious my doctor's information was right on the prescription. I am very disappointed and angry at this person that was nothing but rude not knowing my medical reasons. I want an explanation.

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    Reviewed Aug. 24, 2015

    Can anyone tell me what to do to get help with the run around with the pharmacy? They are constantly out of multiple medications. Who is in charge for such a poorly-ran area of need? They make me want to give up on medical care. :(

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    Customer ServiceCoverageStaff

    Reviewed Aug. 21, 2015

    I took my prescription into this horrible Walmart pharmacy. They had two people taking in prescriptions and there was no privacy at the drop off window. I was told it would be ready later. I said “Ok. Can you text me when it's finished?” She said if it's in the system Which it was so. After I looked around the store I got a text and headed over to pharmacy with ice cream in my cart and all. I was up next to get my daughter’s pills. Guess what happened. The pharmacist filled capsules when the pills say tablets only and I was supposed to cut each pill and give my daughter them this way, doctor’s orders. I asked why are these capsules I have never had them this way. He said “Well if you have a problem take it up with the medicine discount card place.” I said “What?” He said “I'm not giving you tablets.” I got the prescription back and left.

    I was so mad. I have never been talked down to before about a medication. I had two insurances and I was using a discount card only to get my daughter’s tablets as shown on her prescription. The rude pharmacist was named Mark. He was a jerk. He should have just filled the medicine just like the paper showed so I could have left with her medicine. Now I do not have any to give her again because of difficult people that work in the pharmacy. I waited a long time for this medication 2.5 hours and have nothing and then was treated poorly by a chain smoker covered in tattoos. The woman that took my prescription she an attitude too. They need to be replaced. They’re a horrible company. There needs to be privacy and give the customers what you’re told to get and don't change the prescription to capsules if it says tablets. I'm just really confused on why the pharmacist was so rude and difficult.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2015

    We were given the 800 phone number to Walmart Specialty Pharmacy by the Pharmacist at Supercenter in Walmart in Branson, MO, because the local Walmart did not have the drug **. When we contacted the Specialty Pharmacy, they told us to go back to Walmart Supercenter in Branson and have them enter information in their computer so Specialty Pharmacy that Walmart owns, they can fill this prescription. My question is why hasn't the manager over Walmart pharmacies trained their employees how to do this? The customer shouldn't be the one that has to inform their pharmacist the proper procedures to follow. Walmart is starting to fall apart from within. Too bad Mr. Walton is not here to straighten their customer service out.

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    Reviewed Aug. 17, 2015

    I had my ** refilled on 5/29/2015. The refill was for 90 days. I take one tablet at bedtime. My pills ran out on the 16th of August. I keep my pills in a place where no one can get to them. I called Walmart and told them I was short pills. They said I will have to wait until August 26 to get a refill. So have to go 10 days without my pills.

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    Reviewed Aug. 16, 2015

    Was short 5 ** pills. They gave them to me. Now I count them while they watch. Not the first time that it happened. Why?

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    Staff

    Reviewed Aug. 13, 2015

    My bones in my arm were basically completely shattered in bicycle accident. Being held together by steel rods. I was having problems and confusion with my insurance company and knowledge of what pain medication I was supposed to take. I was in extreme pain. My doctor prescribed me a couple of different pain meds and I didn't fill either due to the fact that I was having problems getting to the pharmacy. When I finally was able to get down there, I was quite relieved because my sleeping had been terrible and every time I moved my broken arm it is like an electrical shock from hell. I took the prescriptions up to the counter at the Walmart Pharmacy in Laguna Niguel, CA. My arm is bandaged and in a sling. I gave the guy at the counter both prescriptions and at first he told me he could only fill one and which one did I want. I had no idea because I have never taken either before and I didn't know the difference.

    So I told him to just fill them both because I wanted to see which one would work better for me. He gave me a really strange look and went to talk the pharmacist named Sharon. When he came back, he then told me he could fill neither of them because I was asking for two similar pain medications. Ok, both of these were legitimately prescribed by my doctor, I don't know one from the other, my medication record shows I am not some kind of ** addict which was the way in which I was treated and that was embarrassing as there were people around me and I shop in the Laguna Niguel store all the time. So I said okay please just give me the most recent one then, I am in discomfort and it was hard for me to get a ride down here. He again said no, I said, "Please let me speak to Sharon."

    Sharon told me I would have to wait about half an hour because there was a bunch of people ahead of me until she could reach my doctor. After that it would be a 20 minute wait to fill it if she could indeed even reach him. My doctor I knew for a fact was not available that day and I could not sit there all that time, as first of all I had a ride waiting and secondly I was in pain - I actually ended up going to Walgreens to get the prescription filled with no problems at all. My complaint is that a) I was first told that only one medication could be filled - that is fine, I just didn't know which one was better for me and somebody could have taken a minute to maybe advise me on that. b) I was then told I could not have any - spoken to extremely rudely and loudly by Sharon and was embarrassed as hell.

    She had no empathy or compassion - just an attitude of disgust like I was some off the street drug addict - though she could clearly see I was in a sling and my entire arm bandaged up. I actually felt like she had some kind of racial prejudice attitude also. I'm very upset because nobody should be treated that way, especially after a serious accident.

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    Customer ServiceStaff

    Reviewed Aug. 12, 2015

    I asked to pharmacist to transfer my prescriptions to another pharmacy since I have changed insurances and my meds are covered under another pharmacy. The pharmacist said that it was against Wal-Mart's policy to transfer prescriptions. She then said that they would put her on hold and she didn't have time to do it and it wasn't her job to do it anyway. So which one is it? Is it you can't do it or that you don't want to do it?

    I call Humana and got through to them within 30 seconds three times so they don't put you on hold for 45 min and nowhere on TITLE 21 CODE OF FEDERAL REGULATIONS does it say that prescription drugs cannot be transferred. So I'm a little confused. Wal-Mart is holding my prescriptions hostage. I went to the store manager and she is on vacation right now so I talked to the assistant and he said that he doesn't know that policies and if she said she can't do it then he has to go with what she said. Does anyone check this stuff?

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    Reviewed Aug. 10, 2015

    No consequences yet. I'm not stopping until I get to the bottom of what the problem is they have with me! My meds or my 7-spine surgeries. One tech is Heather. No problems. Follows directions, never bends rules. Now the other person, I won't share his name, has acted like god. I've been texted that my medications filled with an oint that ins paying. I go to get and get third degree. It's their text to me! Then I question it and all of a sudden, they are out.

    Well I've had all I'll take. I'm filing a formal complaint. Have already started with assistant mgr. I don't deserve the bs. I'm 52. I've got plenty of rods, one which is broken for last few months. Screws and more, but that not his business! I have had a bad medical device put in. I've just won my lawsuit. I'm sick. Not well. I need to have my meds when I go to fill. Maybe a day or two I don't mind them holding script. Well in the past. I'm done with Wal-Mart. I've filled there and my family for 13 years. We are done. Nothing's been done yet. I have faith it will. I also had the same guy call my doctor's office and talk to my receptionist for 20 min. about all my personal info. I'm looking for attorney. I'm not satisfied at anything that has or hasn't happened. I'm so stressed out each time I try to get my meds, I have panic attacks now.

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    Customer ServiceOnline & App

    Reviewed Aug. 10, 2015

    They constantly don't have drugs in stock, saying they will be ordered, they never come in at the time they say they will. The website doesn't work or is offline most of the time. They tell you they will text your phone when the drugs are in, yet once again, they never do. Is there any oversight of these pharmacies?

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    Customer ServiceStaff

    Reviewed Aug. 9, 2015

    Again for the third month I called a refill via the so called electronic refill system in to WM pharmacy in Canon City, CO. I live an hour away so it's a trek for me to go down the mountain to pick up scripts, so I called today to make sure my scripts were filled prior to heading down and again I'm told "no refill request was made". I see an NP as my primary physician and he has an overseeing licensed physician, whose name is on my file at WM and he has authorized my meds for over a year. The last three months, even though I call the refill in a week prior to the refill date I'm told it was a different doctor who sent in the refill authorization so they couldn't fill my script till they cleared up the issue with the name. It's the only licensed physician at the medical clinic and all my scripts have been filled under that doctor.

    I asked why, since I called a week ago, had they not called as soon as they saw this issue, realizing I would run out of my medication over the weekend. No response except "we have to call for authorization". I'm done with WM. When we as patients need our meds, then we need our meds and we depend on the the "so called" license pharmacist and techs to see that our medications are filled in a timely manner, that they are the correct meds, correct amount, & labeled correctly. I'm tired of WM rude employees, WM as a corporation and the employees as a whole could care less if any of us patronize WM so I'm gone. I'll do my shopping elsewhere, we as a nation shopped just fine prior to Walmart and I suggest that we ban together and shop elsewhere. There are enough of us who are unhappy with the services of WM so let's stopping being passive and do something. If it begins with me, then yeah, lets go.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2015

    Ever since October of 2014 I have had monthly non-stop problems with Walmart. This month, Aug 2015 I am finally done with this company. They can never keep my records straight. They never pull up my manufacturers' coupons with my meds and get this. THIS month my insurance shows it was cancelled in April of 2015 when the pharmacy clearly can see I used it last month according to even their own records. I asked how much my two scripts would be cash... 588.00 when the coupons stated they wouldn't be over 65.00... go figure. Either they have some real incompetent idiots working at Walmart Creston store or they just don't give a ** anymore. Call into my Shopko pharmacy... wow no problems there. Seems my health insurance isn't cancelled after all... What morons.

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    Customer ServicePriceStaff

    Reviewed Aug. 7, 2015

    I am almost 64 yrs old and Kemah pharmacy lied to me about when they would have my medication which I could die if I do not take. They sent me to La Marque, Texas and said pick it up. I got disrespected and really got mad because I got disrespected and lied to. I had to run around in 110 degree temps with humidity and got treated like a drug addict by two Hispanic women in particular. I was dizzy in one Walmart because of back and neck injuries and heat from the truck I told them no ac in it.. I was so upset I was shaking and had heart pains from the heat. They cancelled my meds and my doctor said that was a good prescription and should have been refilled. I ran around for 7 hrs to get this med filled because of Walmart pharmacy. They cancelled my med out and my doctor's office called it back in and the Kemah pharmacy told her they basically did not know when my medication would be in.

    It cost me lots of gas and cost my cellphone. I could have died without the medication. I have taken 32 yrs of the medicine ** which is generic now. The Hispanic women were in a hurry to get me and my son out when we were trying to cool off. I own my home and have some college education. Abuse of a senior is a felony in Texas. I was really upset that the young Hispanic female disrespected me and started lying and playing games so I could not get my meds. Lies from both stores, except the black female at Walmart in Kemah did not lie to me. It was the Hispanic female that said the med would be in tomorrow and then she told me and my doctor later basically she did not know. I will be 65 yrs old next yr.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 6, 2015

    I have been using Wal-Mart pharmacy for the last 3 years. They are always out of my medication. First a few months ago they lost my seizure medication prescription. A lot of times they are out of my meds. On July 31st I had a prescription to be filled. They only filled me enough to last 3 days. 3 days later they still didn't have my medication. I was off my medication for 2 days. I went into the pharmacy to ask them what was going on. The pharmacist was very rude. I ended up having to go back to my doctor for another prescription and had it filled at CVS. I have now had all my prescriptions transfers to CVS. I will never use Wal-Mart pharmacy again.

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    Customer Service

    Reviewed Aug. 5, 2015

    Now that I went to pick up my refill which I called in this morning, it was NOT ready for pick up so they were scrambling to dispense them. They shorted me AGAIN. I have never had a seamless experience with any of the Wal-Mart Pharmacy. This was my last refill and my last time going there. Horrible service.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2015

    Every time I have gone to any Walmart pharmacy, not only are they rude and make me feel like it's an inconvenience to them to fill my prescriptions but they can't ever get it straight. I have been shorted and had to rectify this myself, and not only when they had it ready to pick up they still did not contact me to inform me. They had also been refilling ** (which I found out they aren't allowed to do) the last time they decided to follow procedures, they never told me. I found on my bottle it said 0 refills so I asked them. When they told me they can't refill ** I said "can you call the doctor?" They said "well only if he accepts faxes," I said "yes, he does."

    So then they told me to call and remind them. I said "No, this is why I am asking you now so that when I come next month there is no issues for me again." So the pharmacist said "oh ok. I will do it." Calls me a few days later that it's ready for pick up. Wow, really? After being shorted meds and not being told, not being given refills and not being told, then wanting me to call them to ask them to contact the doctor right after I asked them to do it, they can't even get my dispensing times right? Today on that refill I tried to call them to ask to have it ready, the pharmacy phone number says they are closed and to call back during pharmacy hours (which had been the case last time I called but thought it was a glitch). I had to call the main number to ask for the pharmacy and finally after all that, again they treated me like it's a hassle to get my prescription. NEVER USING WALMART PHARMACY AGAIN.

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    Reviewed Aug. 3, 2015

    Got discharged from hospital after open heart surgery on 7/14/15. Had to get 8 prescriptions filled at Walmart pharmacy, Pascagoula, MS. 1 prescription was wrong and I took it for 8 days until I had to have it refilled on 7/22/15. At that time they caught their mistake and corrected it with the right medication added to it. All my wife got from the pharmacy was "we sorry."

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    Punctuality & Speed

    Reviewed July 30, 2015

    WalMart Pharmacy in Grants, NM - This particular pharmacy took over a week to get a diabetes medication for my husband. When it finally arrived I was told to give them an hour to fill the rx. Four hours later I am sitting here still waiting! This is typical service for this particular pharmacy!

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    Staff

    Reviewed July 25, 2015

    I have been using your local Wal-Mart pharmacy since it opened many years ago. They have always treated us fairly and with respect and dignity. They have gone out of their way to find prescription medicines at better prices from different companies and have transferred all of our prescriptions to other Wal-Mart pharmacies when we leave for our 3 month "snowbird" vacations to Sarasota, Florida. When they believe our prescriptions may have been written incorrectly or at an improper dose they have informed us and have called our physicians to discuss their concerns, often resulting in corrected dosages or type of medication. In spite of the huge volumes of drugs that they process each day we are treated as valuable customers each time we pick up our meds. We could not be happier with any other pharmacy.

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    Reviewed July 24, 2015

    I had damaged prescriptions and called my DR. to find how to fix this. Well I was told to take this fax and the scripts to the pharm and they would call and get them verified. Well not only did they not call I was getting deodorant an aisle over and heard them saying things like "junkie tryin' to pull one over," then I waited until they said leave. Never heard back from them and I call up there well after DR. hours and they said "you have to go and get new ones from your DR." - knowing that I could not reach her at that time. I'm bipolar, schizo, ADHD, have borderline personality disorder, PTSD. They don't want me to go without one pill of any meds I'm on. If I were to lose it falls on you so you lost a lot business from my family.

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    Staff

    Reviewed July 22, 2015

    On numerous occasions I have had to be a strong advocate for myself because of the problems at this location. Some staff just do not know what is going on and when you explain it to them they still do not get it. Imagine being an elderly person dependent on others to do the right thing. My suggestion would be to reevaluate the process and customer service within this department. If you need more details you can contact me and just request then I will be happy to share. Poor business when it comes to medications.

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    Reviewed July 16, 2015

    Every time I went to pick up my scripts, I had to remind them of my discount cards, they try to tell me they are outdated but never are. They are terrible, I can't recall the times I have gone there to find my scripts were not available after being told they were done. Finally had enough, I switched to a pharmacy that has wonderful workers and do everything possible to save you money, even taking the time to see if any coupons available... without me asking.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed July 15, 2015

    I called in as usual to have my scripts filled. Right on time like always every month. When I called to make sure that they were ready the lady told me that my **'s couldn't be filled until the 18th because that's what is written on the script. Ok I understand that, but I told her "I picked them up last month on the 16th of June ok." Then she said that there was another 1 that they were out of stock. "So wait just a second," I said. "Ma'am can I speak with your manager?" She said "yes but it's going to be a very long time." I said "I will wait." When Glen finally came on line I asked him about my **'s and why they can't be filled. He said "because the paper script says the 18th".

    Now keep in mind that I've been doing this for over 3 years now ok. "So last month's paperwork had the same date" I said, "and you filled them on the 16th of June." Glen the manager said "SON if you go look at your bottle it will say the 18th." Ok so it does. But I have the little receipt they give you WHEN you pick up your scripts. So check this out. I didn't want to argue with him anymore. Obviously he feels he knows his job so well that he is perfect and never makes a mistake. Well it's Wednesday and they still have not filled me. Here's what happened. Glen the incompetent pharmacist that told me that my **'s were filled on the 18th of June just filled some of my other scripts and guess what. The date on the bottles SAY JUNE 13. I picked them up on the 14th, I have the receipt.

    So there is 1 discrepancy on his part. I know for a fact that my current insurance WILL NOT let me get my scripts filled sooner than they allow right. Ok so 30 days is 30 days GLEN YOU FREAKIN IDIOT. You should not be working in this field. So I went to my Dr. had re-write the script for 30 days date since the 16th when I last got them. Great right. Ok so I take that back to WALMART PHARMACY and submit the form to the lady at the counter. She said "would you like to wait because it will take about 1.5 hrs to fill this ONE script?" I said "no I'll be back." When I got back oh boy, they didn't have the scripts filled from Monday that they were out of stock on even though GLEN the manager in charge lol said to another employee that "did we receive them?" And she said "yes I put them in stock," and this is now pushing my buttons.

    Ok here we go. Now that I've given them the time THEY said it would take to fill my scripts even the **'s that they told me would be ready in 1.5 hrs I walked out with 1 script and get this, it's not even 1 of the ones I had been trying to get filled. What is wrong with this picture??? They told me today on Wednesday that they won't be ready until tomorrow. You know what Walmart, you are done. When you hire people like Glen to manage your pharmacy department and let me add there was at least 3 other patients there totally disgusted with the performance and professionalism of this store.

    Dear Walmart if you don't fix this it will go public trust me. I will gather enough people and put together a case against your pharmacy department here and then you will have to address the issue. This will not just be an everyday complaint. I will take this as far as I can using the public eye to show them what Walmart is doing and put a stop to you messing around with people's lives. We are medical patients sent to you by our doctors. We trust in you with our lives that you will do the right thing and treat us accordingly but this is totally unacceptable.

    I have written proof of your pharmacy's mistakes and I will use them against you. So handle this corporate department or I will go public with many on my coat tail. I'm sure Alice Walton will love this for sure. Maybe she will have to give up flying around in that Learjet of her's. Yes I know. I was a maintenance director on her corporate jet dept called the Llama Group. HANDLE THIS NOW.

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    Staff

    Reviewed July 15, 2015

    I quit shopping at the Mount Vernon, Washington Walmart because of the poor treatment of customers. I use to use their pharmacy. I took a prescription in to be filled and they told me it would be a 20 minute wait so I waited and then went to check to see if it was ready then they told me it would be another 20 minutes. Checked again and they said, "Sorry, we don't have that brand". Now why didn't they check when I first went there to see if they had that particular brand? Also they discriminated against handicapped people all the time. I have witnessed that myself. Corporate headquarters needs to shake things up in that store. Maybe the employees don't get paid enough but that is no reason to treat people the way that they do.

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    Reviewed July 14, 2015

    Every time my mom's prescription for ** is sent here they never have it in stock.

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    Customer ServiceStaff

    Reviewed July 14, 2015

    I am currently taking ** and I dropped my prescription off and was told it would be "hours" before it was ready, so I called and told them I would be dropping off a prescription and they then told me 45m. Clearly I was told "hours" due to the nature of the script. My husband is on 100mg ** and 800mg ** for his seizures. Walmart pharmacy would fill his script because of his **, there nothing illegal about that, but the pharmacist said they was calling his Drs. My mother is also on ** and prior to her treatment she was prescribed **... SHE DID NOT GET ** within 30d. The pharmacist told her she couldn't receive ** period due to having a prior ** script. AND NOW WALMART HAS CALLED MY HUSBAND DR AND THEY CANCELED HIS ** HIS SEIZURE MEDICINE DUE TO THE ** BECAUSE THEY ARE NOT FAMILIAR WITH THAT MEDICINE!

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    Erida increased rating by 4 stars.
    Staff
    After a positive interaction with Wal-Mart Pharmacy, Erida increased their star rating on July 28, 2015.

    Updated review: July 28, 2015

    Yesterday I had made a complaint on an incident at the store. First thing this morning, I received a call from a marketing manager who manages the above location and all I can say is, WOW! The level of professionalism, in which this gentlemen handled my concerns speaks volumes! I truly am speechless and pleased.

    Walmart definitely has an elite Manager handling incidents. The employee whom, I had reported on my complaint, called me personally and couldn't have been more genuine and apologetic, and I accepted her apology. I am extremely pleased with the urgency shown to address a customer's concerns, and time frame in addressing my complaint was exceptional. Walmart, keep your Marketing Manager happy! He is a GEM!

    Original Review: July 14, 2015

    Walmart's pharmacist at store number #5826, Brandon, FL - The young lady today, whom identified herself as the pharmacist, was not only disrespectful discussing my medication in a high tone of voice for other customers to hear. When I requested to speak to the usual pharmacist, she advised the pharmacist was incompetent and Walmart terminated his employment. I advised her she did not need to disclose HR issues and her statement was out of line, adding, her approach towards me violating my privacy, definitely will be obtaining her name as this was not given to me and filing complaints with other agency on the pharmacist and Walmart for not holding their employees to a higher standard. Very disappointed after years of filling my RX with Walmart to have an employee treat their customers in such poor manner.

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    Reviewed July 10, 2015

    On June 5th 2015 I went to my local walmart pharmacy and I've been using them for years now, same scripts, same doctors and to get pick up my scripts. Well on the 24th of every month I pick up ** 10 and on the 3rd of every month I pick up ** 7.5. I had back surgery and I use these 2 pain meds to help with my pain and now I was told I'm a drug addict by the pharmacist which I was numb when I heard that... I was told that they will not fill my meds unless I bring 1 of them back. They been given me my meds from day 1 and now they are pulling this. I'm in so much pain that I'm doubling up on my meds to make me somewhat comfy... I have foot drop on a walker back brace. I'm in so much pain that I need these meds. My PCP just don't write me a script if I have pills left. I get my meds every month. Just slander is enough so what can we do about this.

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    Reviewed July 7, 2015

    Tried to refill my prescriptions on 6/23/15. Never received. Reordered on 6/30/15. Complete ineptness and rudeness of Jess, the supervisor. Wal-Mart is squeezing every last dime out of anyone they can.

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    Customer ServiceCoverageStaff

    Reviewed July 5, 2015

    Walmart, Connecticut Ave, Norwalk, CT - Pharmacy staff is surly and contemptible refusing to follow through on a simple request to take a moment to verify my existing insurance. It was too much work for them. On the afternoon of Friday Jul 3rd I arrived to pick up my prescription that normally costs $6.60. I was asked to pay $447.00, this stunned me. When I protested and asked the pharmacist to verify my insurance coverage, she refused. Her excuse was "Jan 1st you changed insurance companies." The new one AARP, the largest, with the most leverage of any drug insurer, didn't cover this commonly used drug. I protested feeling her excuse was a way to get out of taking an extra step. The response was either I could pay or go home.

    Not having the $447.00, I went home, and Immediately called the insurance company. AARP has excellent customer service and informed Wal-Mart pharmacy that I was most certainly covered. Rx cost was to be $6.60. This incident is a typical example of the disreputable and surly behavior of the average Wal-Mart Norwalk employee. That store stands for the sleaze corporate America has become. It allows this attitude to prosper and does nothing to correct it. This incident caused me great worry, phone calls and an additional trip to the pharmacy resulted when a simple extra step by the staff would have eliminated this unpleasant incident.

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    Customer ServiceCoverage

    Reviewed July 1, 2015

    I bought my prescribed ** from Walmart after my Doctor prescribed to me. And after applying it on my face it turned allergic. And I had to go to urgent care because my face was very swollen and I had swollen gland. The Doctor advised me to stop using it and she gave me a steroid shot to stop the allergic effects. I called Walmart to check if I can return the ** and they refused to take back. This is so unfair since I spent 114.70 that told me that this was not covered on my insurance so I had to pay cash. They need to pack a small amount so we don't have spend too much. I wish I had shopped at CVS. They take back any prescription opened/unopened.

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    Customer Service

    Reviewed June 30, 2015

    Walmart demands I pay a co-pay even though I have part B medical co-pay insurance. Then, when Medicare and secondary pay Walmart refuses to refund my personnel payments. Store I'm having problem with refuses to let me speak to store manager. March 2015 requested transfer of Rx to Walgreens. Walmart did not honored that request. Had to call my physician for a new Rx. Three months and Walmart has yet transfer any of my prescriptions. Six months and Walmart has not refunded private payments or acknowledge there is a credit on my account.

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    Reviewed June 28, 2015

    Went to Walmart to get some insulin for my dog and the woman gave me the wrong insulin. Looked the same but one is a ** and the other **. Idiot could have killed my dog.

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    Customer ServicePunctuality & Speed

    Reviewed June 23, 2015

    Our Wal-Mart here in Burgaw, NC opened up a little over a month ago. The grand opening day I went over and filled out the information to transfer my prescription from Wilmington, NC Pharmacy that was 33 miles away from my home as Burgaw, NC Wal-mart pharmacy is only 2 miles from my home. Around 3 days after filing my paperwork to transfer my prescriptions, I called in my prescriptions and went to pick them up the next day and they had totally lost them. No record of them. It took all day to get it straightened out, but I thought, "Oh well, this is their first week."

    Fast forward to a month later, I call in my prescriptions 3 days early. Went to pick them up yesterday afternoon after their system called me twice. Guess what? Out of the 2 prescriptions I called in, one a water pill, the other a blood pressure pill, they were out. I said, "Why did you call me and say they were in? Why didn't you call me and let me know?" Called this morning, they said their truck was running late. I am TOTALLY DISGUSTED with them. Hello Walgreens!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 21, 2015

    I went to pick up my dog's prescription and as always the staff starts off on the unfriendly side. There was one person in front of me and no one behind me. When I stepped up to the counter I was given one of the two items I came for and when I requested my dog's other one they had a question that they needed answered. As I didn't know the answer offhand they told me they were going to close for lunch and I'd have to come back in a half hour. I told them that I was going to call my pup's vet and I'd get them this information right there and then. I was on the phone with them for a minute and they again told me they were closing for lunch. As I was just about to give them the info they needed, I told them I wasn't leaving and as they already started with my purchase without mention of their impending close I was going to finalize my purchase.

    The other person behind the counter said I was no more important than any other customer (and I agree) and I'd have to come back later. Just then I was able to get them what they needed from the vet and left with my purchase. If they hadn't started my order or if they told me they were closed when I went to the register I would have obliged. But don't start my order and not have the time to give me a minute or two to quickly straighten something out. Put your closed sign up five minutes before your lunch so you can take care of finishing up with the customer you are already assisting. And above all don't be so condescending. If I could find a pharmacy that charged me the great price Walmart is offering, I'd go to them instead!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 20, 2015

    Walmart - Store 2538 Green Acres, Eugene, OR. I just went through the worst experiences in retail to date. To make a long story as short as possible; I have tried to refill ** for my breathing due to tumors on my spine. First dropped off the request 6-13, the female at the counter stated "don't you realize we close at 7 pm", it was 6:22? She didn't want to be bothered? Then left the request to pick up. 2 days later 6-15 find out it hasn't been done. Two days later 6-18 go in to pick it up, by this point I am completely out just to be told by the pharmacist ** they don't have the order and what do I want him to say, it's not his problem and "go to the hospital if you can't breathe." "REALLY." He asked what my problems was after several times of trying to explain what has happened without him wanting to listen. I stated at the moment "my problem is you being an '**'. I just need to figure out why after a week I still don't have my meds."

    Asked for his supervisor several times, he refused, yelling at me by this point because I called it like it was; his erratic behavior was unacceptable, showed complete lack of professionalism and disregard for the oath he vowed. Am I wrong to ask a pharmacy questions about my medications? Spoke with the stores Asst. Mgr. He was gracious and apologized and assured me to take it to the regional. Just spoke with his regional manager and he apologized, stated how unacceptable the behavior is, but he would not be at risk of losing his job just a talk about how customers are to be treated. I feel so violated!!! Walgreens will now be my choice where they care for their patients and are not treated as if we have no value.

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    Customer ServiceStaff

    Reviewed June 20, 2015

    So today is Friday June 19, 2015 and I dropped off my prescriptions at the Walmart pharmacy in Selma, CA on Monday June 15. I went in today to check on when I might be able to pick up my prescriptions. I gave them my name and DOB and they said they had nothing on file for me (I use two different last names, so it can be a little confusing) and so I asked about my mother's prescriptions which I had dropped off on the same day and they said they also don't have anything on file for her. At this point I was getting very upset because my pain management doctor is a 4 hour drive from my home and I would not be able to get new prescriptions easily if the pharmacy had lost them.

    The lady that was assisting me kept trying to look in all the places the prescriptions could or should have been and could not find any of the 5 paper prescriptions. I thanked her and proceeded to get a store manager for help. The manager came to help me when all of a sudden a man behind the pharmacy counter produced all 5 prescriptions. Apparently this man had put them in a place where they were not supposed to be. So for the last 4 days, this pharmacy was just sitting on our prescriptions and not doing a damn thing to get them filled. They have to call my doctor to get the diagnosis for both me and my mother, which they could have done easily in a 4 day span of time, but absolutely NOTHING had been done to get our prescriptions filled!

    I was told on Monday that they were going to need to order one of the prescriptions I need and of course that had also NOT been done. As of now, I will have to wait until at least Monday for them to be able to get a hold of my doctor (since they waited 4 days to do so and my doctor is not easy to get a hold of, especially on a Friday) so that I can pick up at all, but the prescription that needs to be ordered, which they told me to check back on Wednesday to see if they got the order in. They only receive orders on Wednesdays and Fridays. It pisses me off to no end that I basically have to come in and check THEIR work to see if ** is getting done or not...... That is NOT my job to have to check in on my pharmacy to make sure they know what the ** they are doing!!!

    I swear, Walmart must hire from the largest pool of idiot pharmacists on earth! Anyone considering a change to the Walmart pharmacies should think twice after reading this. Overall, pharmacy policies have gotten real stupid and piss me off in general, especially the whole "needing a diagnosis" **...... They aren't doctors, so why the hell do they need a diagnosis from my doctor? Besides, what is my diagnosis going to tell them that would make them not dispense my medications? Pharmacists ARE NOT doctors, but seem as they masquerading as one.

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    Staff

    Reviewed June 15, 2015

    My pharmacy is the best because they always ask if I need to speak to the pharmacist which I don't - I speak with my doctor but when I do ask a question it is answered right away. There's one Pacific woman who works at this Wal-Mart Pharmacy front registers that makes me feel great just the way when you're next in line she makes me feel that I have her 100% attention. It makes me feeling great and I wanted to tell people in Omaha if you shop at Wal-Mart Pharmacy nice people at the Wal-Mart - stop by the pharmacy on 132nd L Street. I her and all the workers at the store keep up the good work. Thanks guys these people. Thanks for my review and reading it. I walk away with a smile when she's there. I feel she doesn't judge me and that's what I like. Thank you.

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    Reviewed June 6, 2015

    I have been on ** for back pain. I have been to several Wal-Marts trying to get my medication. One pharmacy told me to come back when the doctor office opens so he can speak with the doctor and even then, he said there is no guarantee he will fill it. I am 53 years old and don't want the surgery so I rely on pain pills. I hate the way the pharmacy make you feel about your pain. I just got it fill last month at the same pharmacy. What is the problem? I have chronic back pain and I am so tired of going through the same thing every month.

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    Customer ServiceStaff

    Reviewed May 26, 2015

    I went to have my meds filled and like always, there's a problem at Wal-Mart pharmacy... any them, especially Lenoir City, Tennessee! I go up to the lady at the drop off counter and ask to get 3 of my medicine filled. (There was also a big ordeal about the meds as well, because obviously they don't know how to do their jobs and most of the time don't know what they're talking about anyway.) After I wait a few min, I go back up and say "Oh, I would like to pay cash for two of those please, don't put them on my insurance." She says "Okay and uh oh I forgot to call you back up and tell you, not don't have 'the enough' ** tablets to fill your prescription, I can order them and have them for you Tuesday." I said "I haven't had them since yesterday," she replies back "I can order them and have them here for you Tuesday." And remember, she said "I don't have enough to fill your prescription."

    She didn't offer me a day, 2 or possibly even 3 of the medication I have to have, to help me not faint all the time and that I don't have withdraw off steroids that I've been on for 6 years. I am very very upset and sick right now I am on my way to the ER - had to call a 24 hour nurse line. Oh and on top of that I called Wal-Mart and asked if they had the ** and they said yes. I said "Did you have it before today?" She said "Well, I have bottles that aren't open so I'm going to assume, no." I told her the story but she literally just there and said nothing - this is the pharmacist at my a do not know why I continue to go there but I will not anymore.

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    Customer ServicePriceStaff

    Reviewed May 23, 2015

    I was diagnosed with inflammatory bowel disease from a doctor here in Colorado Springs and she has put me on a pill with the name of **... I told the doc to send the prescription to the WalMart Store on South Academy in Colorado Springs, what she did 2 days ago. I called yesterday morning if the prescription is there and ** the Pharmacist confirmed this.

    I ask here what the cost is of this pills for 1 month and she answer over $ 900.00 dollar, so I said "I got a prescription card" and she said "Then is the cost $645.00". I said the same moment, "Hold it right there, I will call you back if I find a cheaper Pharmacy" what I did after 30 minutes Internet search. So, I called back and said to her that I will come by and pick up my prescription to go to the competition Pharmacy, she said "OK no problem".

    Yesterday after work (7.30 PM) I stopped by this store and there was 2 pharmacist on Duty (one Male and one female). After giving them my ID, she was coming around the counter with a Plastic bag and I said No, no I been here to pick up my prescription , because ** said this morning NO problem. They was looking each other and then she said, "no we can not give you this fax from your doctor". I ask "why not, I am the person on this fax and I want to go to the other store." He said then... Quote: "Sir, I can give you a copy of this fax..." and I said "OK. That is ok." Now he was printing the copy out and written on the front Page VOID Copy. I ask him what he is doing and he said "you have to go back to your doc and ask for a new prescription", I was so **, that I have said only "Give me the WalMart Corporate number and I will contact them."

    This contact I performed this morning 8.15 AM Mountain Time and was talking to ** and explained the situation to him... he mention to me, what is the big problem to give me the prescription back what I confirmed from my standpoint. He said: Quote: Sir I have taped our conversation and will right now contact the District Manager for the Pharmacies. I write this letter at home 7.50 PM and nobody called... my opinion is this manager don't doing his job in the name of WalMart and has to be fired on the spot.

    I was employed with WalMart for 10 month (we open the store on Platte and Murray from the scratch on, I was the Head baker and in the first 3 month I have led the bakery to 37%!!! Profit with my energy and knowledge). If I go today in a WalMart and see the former Department Boss, ** she said "** we miss you so much, can you help us to improve the Bakery/Deli Department. We hire you back tomorrow as Full time Employee with benefits" and I said every time "NO". I was asking the former Store Manager to give me Full time and Benefits but she refused and now I see every time the whole MESS in 2 Stores Platte/Murray and South Academy!!! I want to make very clear about my situation with this pill. If I don't can take now for 3 or 4 days this pills (Holiday on Monday and something is happen to me, I will made the right step legally against WalMart). PROMISE ich have copy this letter and will give this to my attorney in Tuesday!!!

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    Punctuality & Speed

    Reviewed May 21, 2015

    Been waiting one hour with only one patron in waiting. Two pharmacists on duty could not care less. Cannot blame cashiers since they cannot take your money until product is ready. Antibiotics and pain medication. Not the first time either. Will strongly consider another pharmacy next year.

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    Price

    Reviewed May 20, 2015

    The appearance of the meds change frequently - size, color, shape, labeling. Frequent changes make it impossible for the consumer to know if they are getting the right medication or not. Also country of origin not put on prescriptions and personnel do not know that info. I was told a med I take was mfd in Maryland, USA when in fact it is made in China. Price also changes. I paid .02 cents for 90 day supply. Cause for happiness or concern???

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    Reviewed May 16, 2015

    I left my Prescription To fill my medicine and the employee his name Is **. He said he does not hold prescription and he was laughing about me even know he was a pharmacist.

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    Reviewed May 9, 2015

    On Saturday afternoon around 1:30, I went into Baytown Wal-Mart to pick up a prescription and as I walk to the line to wait for my turn the cashier finishes checking out the customer in front of her and looks up and tells me "going to lunch will be back in 30 minutes" and the gate goes down!! Really?? I let her know I was in line and the gate was still up when I was in line. Rudely she continue to clock out and leaves. Wow!! I'm so upset with this kind of service and will make sure not to use Wal-Mart pharmacy again.

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    Customer ServiceStaff

    Reviewed May 4, 2015

    This issue went on for years... we fill 3 heart meds monthly. Every single month at least one med was out of stock, the prescription was messed up. We were told it was not their fault, call our doctor, call our insurance, it's a computer glitch, wait 2 days & they'll have it (we live 47 miles away!) make another trip, etc. etc. Every single month something was wrong. We would call ahead, yes it's ready, then no it's not ready. Pharmacy manager ** (29th SW store Cedar Rapids) has been so rude and insolent we asked for the manager several times... he was always out & an assistant made excuses. I would love to talk to the actual store manager. Anyway, our employer (General Mills) hooked up with Express Scripts and we are getting excellent service by mail. SHAME ON WALMART, we do shop there still and refuse to deal with rude **. She should be looking for a job.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 4, 2015

    To my extreme dissatisfaction my Insurance chose Wal-Mart as our prescription provider. I cannot say enough about how unprofessional, unbusinesslike and uncaring Wal-Mart pharmacies are. Yesterday was the last straw! Today I filed a formal complaint with BCBS against WM pharmacies. I suffered a severe fall in 2013 that caused a whiplash and damage to my cervical spine. I have been on and off pain meds ever since. Each time I need to fill a prescription I call WM pharmacy a week in advance. They have failed 85% of the time to even order my medication. Seriously, I fill it every 2 weeks and it is not cheap!

    Even though I call a week ahead of time, when I go in to fill my prescription, they do not have the medication in stock! I called a week ahead and again the night before you had to fill prescription. And this is medication you can't just stop taking because you become severely ill and thanks to wal mart, I have become severely ill, once even requiring hospitalization. But yesterday, after calling twice in advance to make sure they had medication, I went in to have it filled, and for the 28th time, even though they told me they would order it, and told me they had it the night before, when I went in to drop it off, after waiting an hour, I found out, again, they lied to me and did not order the medication!

    We missed our grandson's First Communion because we had to drive 24 miles to another WM to fill prescription. This is an ongoing problem that we never ever had with Walgreens! WM has lost prescriptions, miscounted pills and failed to order medication that I have had to fill biweekly and once monthly for over 2 years. On several occasions, my husband has been forced to take a $250 vacation day to drive over an hour each way to find a WM that has my medication, a widely prescribed pain medicine. But yesterday was the END! I will not tolerate the totally inept service I have been putting up with at the WalMart pharmacies.

    I spent an hour on the phone with my insurance company only to learn that I am one of hundreds to file a complaint. And I have spoken to the pharmacists, store managers, pharmacy managers and they just don't care! What if it was heart medication and I was 75 years old and could not drive an hour each time I had to fill a prescription? I will tell you what would happen, I would have a heart attack and WM would not care. Seriously, this has been happening for 2 years. Well no more WM, because I am taking my business to Target and have already successfully met with them and they are taking my medication needs seriously and WILL order my medication so I don't have to put up with this anymore! I seriously am considering contacting my attorney!

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    Customer ServiceStaff

    Reviewed May 3, 2015

    Wal-Mart Pharmacy at City Square employee very unprofessional and refuse in any help at all on refill of prescriptions. I have others filled there but since 2 of them are controlled substance that I am for forced to take (since a 60 day stay at Wound Center )with MRSA which I caught with surgery at hospital). Most individuals and all medical staff are aware patients just can't stop taking abruptly or may cause serious if not fatal situation for the patient. I was told “no permanent Pharmaceutical Employee there and we don't have it.” I asked over and over “so it was not ordered?” Employee was rude. Said "We go through this with you every month.” Then she hung up. Also said "You were that I was the one shouting.” I have hearing loss but was not shouting at any time.

    Since you can't bring these types of meds for refill but the day before it's due, per Wal-Mart rules, you can't get in to see a doctor or any refills. This was the weekend by the way. (Other pharmacy not taking new patient). I will not be abused any longer. I always follow all rules requested by pharmacy and still want to know what she meant "We go thru this with you every month."

    What is employee going thru? I am the one going and paying additional bills for Emergency Room visits...not mention I am alone with being a care taker for mother. I am totally disabled too. I have been long time loyal customer and will never be abused with Wal-Mart just decided to not refill 2 of 8 prescriptions with no answer why. Someone has to be responsible for the holding back until day of refills that “oh well we don't have it” and “not sure when we will....” What a sick selfish joke on me.

    I have never disrespected any Wal-Mart employees in my life and there is no right for anyone else including WAL-MART EMPLOYEES BEING DISRESPECTFUL TO CUSTOMERS. All I needed was the truth that WAL-MART was not going to refill my prescription and I would have time to make other arrangements. Seems very dishonest to wait until day of refill when you are told to come back for you to be told “we don't have it.” Like it’s a fun thing to buy and not necessary meds that a patient needs. NO EMPATHY or HELP AT ALL FROM ALL EMPLOYEES WORKING ON MAY 2 and 3rd 2015 in PHARMACY.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed May 1, 2015

    We spent 3 months in Boone, Ia. and used the Walmart pharmacy there. I had to use it at least 5 times during that time and each time was a disaster. If they didn't have enough to completely fill my prescription, they would say my insurance didn't allow it. I knew it would so insisted they run it again and then they'd tell me I was able to but they didn't have enough, so come back another day. This happened at least 3 times. I understand sometimes they don't have enough for 3 months but be honest, don't tell me I'm not allowed. If I have to come back, no problem but if I get only 1 month at a time it's more costly. There were other mix-ups and downright rudeness of most of the techs. I would call in for 3-4 refills and receive only 2, after 2 days after requesting them.

    I ask if they had trouble transferring them and they said, "no, just didn't get to them." They were very slow and unprofessional. Next year, even though this is only a block and a half from where we stay, I will go the 25 miles to Ames, Ia. for service. Our local Wal-mart Pharmacy in Minocqua, Wi. is everything you could want, in service, accuracy, friendliness and efficiency. They are a credit to themselves and your company. That is why I felt so inclined to contact you about the Boone, Ia. facility. It's scary! And not anywhere near your standards. Thank you.

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    Customer ServiceCoveragePriceStaff

    Reviewed April 26, 2015

    This has been ongoing for several months, but it took me until a month ago to find this out. I am a trucker, so I have to for the most part refill my prescriptions at Wal-Mart pharmacies as it's next to impossible to get a tractor-trailer to anywhere else. Lately, however, I have been home on weekends, so I am refilling my prescriptions at my local Wal-Mart in New Bern, NC.

    Some of my prescriptions are expensive even with insurance, and my insurance deductible is $1,600. I am in a fairly new job, so my insurance didn't kick in until last August. I went in on August 8 for refills. In addition to my insurance card, I have specific discount cards for the really expensive medicines. I was issued a general discount card and asked if it could be added to my account. I was told that it would increase my monthly cost as it was one card too many so I told them to leave it as it was. One of my meds, btw, was costing me $275 for a third-fill (**). In all, I was paying about $950 a month for six medications. I had also had misunderstood my insurance, thinking the deductible renewed in January. It didn't. It renews in June.

    In January, the ** went up to $325 for the partial. In February, it jumped another $60.00. At this point, I finally got smart and called my insurance company. None of my meds had been processed thru insurance. When I asked the Wal-Mart pharmacist about this, she told me I requested nothing be processed. I was blamed for everything, and with the insurance company on the phone, I asked them to reprocess the last 30 days on the advice of the insurance. I had to get the store manager involved as the pharmacist refused stating I should have done this in the first place.

    Turns out, that of the 6 meds I am on, 4 of them have no co-pay, one is $15.00 for the copay once the deductible is reached and would have been reached by November. The ** partial is only $250. All in all, I have overpaid by more than $3,000 due to this error. I don't really have a choice due to my job, but I would go to another pharmacy in a heartbeat if it were feasible.

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    Staff

    Reviewed April 25, 2015

    Once again today I went to the Walmart pharmacy in Statesboro Georgia to purchase generic 12-hour cold medicine. I had purchased (1) box at the 1st of April. Today is the 25th of April. I went to the counter where they asked for my ID which I gave them. The guy came back and said I had been denied because I was over my limit. I asked them if GA state law was still 3 boxes or 9 grams per month or had it changed? I then asked to speak to the manager of the pharmacy. She came around and asked if the law had been changed. She said no it was 9 grams per month. I told her I had not bought but 1 box this month. She said she was sorry she could not sell me anymore. I told her in my opinion she was breaking the law. She said she was sorry.

    I asked if there was someone above I could speak with, she said I could try the idea. What a pile of **. I hate Walmart pharmacy. I hate when a state law sets the requirements for something and Walmart just does as it wants to. It's the principal of it. But then again not may people know or care about principals anymore. Can someone tell me if this is right???

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    Customer ServiceStaff

    Reviewed April 23, 2015

    I dropped my Rx and I stopped by the pharmacy after 4 days. I have been told "is not ready" then they found the order came. I wait till they finish, but not the full amount, so I have to have another trip to get the rest. Almost 10 days and no one call. It is not the first time. That happened 2 times before and the pharmacist has no experience and she does not care. Location WalMart pharmacy in 75th street, Darien, IL.

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    Customer ServiceStaff

    Reviewed April 17, 2015

    North Frederick MD Walmart -I had made this pharmacy my primary pharmacy that I used for a long time. I live in md but work in northern VA and Washington DC so I chose a doctor closer to my work than home Walmart pharmacy had been filling my prescriptions. I advised the pharmacist that I would be switching doctors, it was a little closer to home and they provide better care. He said "that was great." When I brought my prescriptions in they did not have the meds, to come back, this was on Friday 3/7/15. They told me to come in Saturday, their order didn't come because of the weather. On Saturday they said it didn't come, to try back Monday. On Monday they told me to come back Tuesday. Tuesday they told me the meds weren't on the delivery, to come back Thursday. Thursday they received their order, filled 1 of my medicines but the other medication, they only had in a different strength.

    Told go get a new prescription for a greater quantity of a lesser strength so I did and brought it in on Friday for a different pharmacist to tell me she did not have them. So the pharmacy tech called a different Walmart 45 mins away, they said they had them but wouldn't fill them when I got there because the doctor was more than 50 miles away. So I called my regular Walmart on Saturday, the pharmacist said to bring the prescription in, they had them but he needed to verify it, to come in Monday to get them.

    On Monday a different pharmacist told me that she wouldn't fill them. I had to come back when the regular pharmacist was there, to come back Tuesday. On Tuesday the regular pharmacist gave me my prescription back and said that he does not fill for this doctor, he was not familiar with him. I advised him he already had then he said he could not fill it because the other pharmacist denied it. I asked why, I kept getting jerked around. He said "I wasn't." So I called the person in charge of all the pharmacists for our area (I don't recall her job title). She said she would investigate.

    She called me the following day and said the pharmacist that told me to wait for the regular pharmacist to fill called my doctor and said it didn't seem I had a significant doctor-patient relationship and that the quantity was greatly increased. I told her it only seemed that way because your pharmacist told me to get a different prescription for a lower strength so it doubled the amount of tablets. It is for the same dosage amount that I had been getting there for the last 8 months. So I called my doctor they said nobody called to verify my prescription, they would have noted it in my file. Needless to say these pharmacists are crooked. They judge people and choose who they give what meds to. I had broken my neck in 2 places and my back in 5 places going on 3 years ago. I wish I did not have this pain in my body but I also wish I didn't have the pain of finding medication that my doctors prescribes to me.

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    Customer ServiceStaff

    Reviewed April 16, 2015

    I waited in the Kittanning pharmacy line for pick up longer than I waited in the checkout line with my groceries. ** was the name of the employee. She spent more time talking than getting people through the line. I had one person in front of me, she spent at least 20 mins with the one person. Everyone in that line seemed annoyed. If I noticed I dk how she didn't. I did say something once I got to the front, how it took 20 mins to wait on one person. She literally snapped back at me. "I can only wait on one person at a time" and I said "for 20 mins?" and walked away. She went to say something else but I wasn't arguing with her. I took less than 5 mins. The poor lady in front of me got told to wait 5 more mins and come back both times right before the lady stepped aside. ** said wait and took another 5 mins the 1st and the 2nd. I think she looked or put in the customer’s name under her maiden name.

    Maybe if she spent less time playing around and talking she’d do it right. I also heard her say "I'm just letting you guys know I'm getting ready to go on break." I'm thinking you have a line full of people and you’re going on break. It was my 5 yr old son’s bday. If I wouldn’t of needed that script I would of left. Then her being pleasantly rude once I said something and not even trying to apologize was it for me. I have never complained before but her tone and snapping at me I am.

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    Customer ServicePriceStaff

    Reviewed April 15, 2015

    We have been getting our (considerable amount of) medications filled at Wal-Mart in Sierra Vista since we moved here in 2011. We have experienced shortages in prescription medications and even the wrong dose which nearly put my husband back in the hospital after a heart attack. This month when I was to get my monthly 90 ** pills, the pharmacy again did not have it.

    Since I was out, the pharmacist suggested dispensing a partial order and she would notify my doctor so I could get the rest later. I was charged a $20 copay for 50 pills. A few weeks later I returned with a prescription for the remaining 40. Again I was charged $20 copay. I did not understand why I was paying $40 for 90 pills issued in 2 packages rather than $20 I have been paying for 90. I asked why they did not tell me the first time that it was going to cost me twice as much? They said that is just how it was and I should have asked my insurance.

    After my protesting while picking up the order, the manager (a rather large and imposing man) came out front and started talking loudly and forcefully at me: “what is it now? Every time you come in here we have something with you. What? Do you need $20? Here, here's $20.” And he takes a $20 bill out of his wallet and shoves it at me. I told him that was very unprofessional and he tried to give the bill again before shoving the bill into the clerk's hand. My husband was waiting with me and I turned and told him we were going.

    About a week later I had to pick up 2 prescription refills and the same man came out front to me and said, "We need to talk." I told him we were going to be getting our prescriptions filled somewhere else and he leaned over me and said "because we are not going to be filling any more prescriptions for you." He had written a note on the bag our order was in and I just crumpled it up and threw it on their counter. He never asked to speak to my husband. This same man had never called me to apologize for the prescription they had issued incorrectly - the order called for 2.5 mg 3 times a day and they issued 5 mg to be taken 3 times a day. Thank goodness he was under in home care because he was totally wiped out on that dosage.

    I am sure he is going to say I am an impertinent, loud and abusive client. Actually I have just insisted that our doctors' orders be followed and when they weren't, I wanted to know why. I also wanted their professional assistance in matters of medication. I don't think I was ever unreasonable. I do not expect to be handed my prescription back while being told to go find it myself (my husband and I are both disabled). Nor do I expect to be told to call my insurance company for information they know and could tell me. We have little choice in this town when it comes to pharmacy service. There certainly is a lack of customer care and or service from the top down in this store.

    To be fair, there are a few employees who have gone out of their way to assist us and I have always told them we appreciate their help. When I told the male manager I was going to report this incident (pushing the bill at me and his turning red in the face) he asked me who I was going to contact because he was "the supervisor." I did not answer him. While I have not investigated this part of it, I don't believe a pharmacy can refuse to fill a doctor's order because the manager or employee doesn’t like the customer.

    My husband cannot stand in line and cannot drive so I do all the errands and interaction. Can he be refused life sustaining medication prescribed by his doctors? Maybe the man was having a bad day. Maybe he should come down on some of his slacking employees instead of me. We are very upset and feel we have been smeared by this man in our community. There were other people witnessing my questioning and his tirade and ridiculous display of money giving. Sorry, I have gone on way too long. I would be happy to talk to someone in the personal relations for Wal-Mart pharmacies.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 12, 2015

    Wal-mart Pharmacy on Ruthrauff and LaCholla in Tucson is ALWAYS ridiculously understaffed! This is not only dangerous, but as a customer I receive extremely poor customer service. I've sat at the drive-thru window for as long as 1/2 hour waiting to even be acknowledged that I was there! I've dropped off prescriptions many times, have gone back to pick them up only to be told they don't carry this medication, or they're out of stock and don't know when they'll get more. No courtesy call to inform me of this to save me an unnecessary trip nor have they ever offered to check with their other stores! When I bring scripts in after a doctor appointment I went to because I was deathly ill, I'm told to come back in 4 hours to pick them up! Really?! It's absurd! What happened to the 20-45 minute wait time?

    This happens 100% of the time if it's any sort of controlled medication. For those medications, the expected wait time is extended to 5-8 hours! Maybe all pharmacies operate this way now to save a buck at the expense of its customers comfort and convenience? I don't know, but I do know if other establishments operated in this way, they'd be out of business. Making multiple pharmacy runs and paying ridiculous prices for medications I MUST take, is annoying in itself but when I am treated as an unwelcome customer (who's contributing to their multi-(b)million dollar profits btw), it really makes me angry!

    So to sum it up, this Wal-mart Pharmacy Is understaffed, unreliable, unprofessional, and has obvious overwhelmed staff! In my opinion that is an inept way to run a pharmacy! Sick unhappy customers vs. burnt out staff? Horrific combination that may ultimately turn fatal if someone receives a wrong medication! Their generic meds is a whole other topic for another post. I'm now rethinking mail order pharmacy services!

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    Customer ServiceStaff

    Reviewed April 11, 2015

    I will NEVER USE WALMART PHARMACY AGAIN!!! The pharmacist at the neighborhood market pharmacy in Longview, TX on Gilmer Rd and Heritage has a SEVERE attitude problem. Have had numerous problems with scripts for my grandson who suffers from ataxia telangiectasia getting mixed up or never filled but getting told they have to call for refills first even though I hadn't even gotten the first one yet! Then yesterday...the straw that broke the camels back.

    Came to drop off two prescriptions for my husband. ** and beta blockers and had to come back at 3pm because of the "closed for lunch 2-3 pm" signed handwritten and taped on the window! Came back at 3 pm and waited at the drive thru window for 15 minutes before the pharmacist EVEN CAME TO THE WINDOW! When he decided to quit leaning on the counter and get off the phone, he informs me it's going to be an hour. Seriously? I've heard 20 minutes. Even 30. But an hour?

    So I drive home and come back in an hour. This time, waiting 15 MORE minutes before he, once again...got off the counter and off the phone only to come to the window, LEAN ON THAT COUNTER, and tell me they're working on one of the scripts right now but waiting on a call back from the dr. I told them to give me the one and I'd do some shopping and check back. Checked back 30 minutes later and he said yes they called back and once again, "we're working on it." I told them I'd go and load up my groceries and pull through the drive thru AGAIN.

    By this time I was aggravated and talked to the store manager about it who said he'd talk to him. I pull BACK around to the drive thru after a 5-minute conversation with the manager and loading my groceries, ONLY TO WAIT 20 MORE MINUTES before he comes to the window and says "Ma'am, you really need to practice more patience. I'm working on it. There's cars behind you so could you pull back around..."

    That was it. I said "No I won’t. I'll send my husband himself up here and you can deal with HIM over HIS MEDICINE!!! THIS IS RIDICULOUS!!!" And I drove off. I WILL NEVER GET A PRESCRIPTION FILLED THERE AGAIN and I will spread the word on social media and to family and friends to never use this place for prescriptions!!! Love the store. Love the employees. Great people and no problems with that at all. JUST THAT RUDE JERK PHARMACIST WHO MAKES NO QUALMS ABOUT BEING ONE!!!

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    Customer ServiceCoverageStaff

    Reviewed April 9, 2015

    I went to Walmart on MacArthur Rd in Whitehall, PA to have a few scripts filled. I have recently been approved for medical assistance and was provided an ID# to use until I receive my insurance card and the pharmacy representative, ** told me to call medical assistance customer service number to obtain a bin#, and a group number, and provided me with the number for provider services. I called them and after being on hold for 20 minutes I got a hold of a provider services rep and explained what I needed and she advised me that the pharmacy is responsible for obtaining the information they were asking me for.

    So I go back to the pharmacy and provided the information to ** who by the way acted like she never saw me before and didn't recall our conversation from about 25 minutes ago. I told her the rep said she was responsible for obtaining the info she was requesting from me. She got visibly flustered and said "okay I will call but they are just going to transfer me twice and make me hold for a while," and I said "fine." I also advised her that when I called I was not transferred at all, but the hold time was a bit long.

    I go back an hour and a half later to find out that ** never called to obtain the necessary info needed to cover my scripts. She and the pharmacist on duty a female stated that I did not give them enough information. So I called the Walmart in Trexlertown, provided my member number over the phone and the very knowledgeable representative told me it went through with no problem so I went there and had my script filled.

    I wasted so much time all because of pure laziness, incompetence, and a language barrier. I will never go back to the Walmart on MacArthur Rd. I have uncontrolled diabetes, I just had a hysterectomy, and I have debilitating arthritis, and that ignorant rep, ** tried to hide from me when I went back to pick up my script because she knew she was in the wrong and she made me waste precious time. Never again.

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    Staff

    Reviewed April 8, 2015

    My problem with Wal-Mart pharmacy in my area is not the staff, it's the ever-changing $4/$10 generic lists. I don't know how many times I have had to have my doctor change my blood pressure medications all because they are taken off Wal-Mart's generic lists. It has gotten to the point, I'm not even going to use Wal-Mart anymore except for the one medication I take that I can still get for $10 for 3 months' worth. When that one is taken off, they have lost another customer. I was driving 20 miles just so I could get my medications cheaper and get my groceries at the same time, but now, I will just shop locally or go to the local Kroger store if I want more variety as far as groceries or need something I can't get local.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 3, 2015

    My doctor called in my prescription at approximately 4:15pm to the Collinsville, IL Wal-Mart. I arrived at the pharmacy at approximately 5:40pm and was informed it would be another 10-15 minutes. I returned 15 minutes later and was informed it would be another 15-20 minutes as they needed to confirm my address. After confirming my address, I returned 20 minutes later to be told it would be another 10-15 minutes. I informed the worker that this was my third time attempting to pick up the medication to which she responded, "You can wait in the drive through but you will need to move if another customer arrives." She did not attempt to apologize or remedy the situation in any way.

    When I called an hour later to inquire about the status, I was greeted with a heavy sigh. It is pathetic that individuals dispensing medication have no consideration or compassion for individuals in pain. I intend to transfer my prescriptions elsewhere in hopes that I can begin interacting with competent pharmaceutical professionals.

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    Customer Service

    Reviewed March 31, 2015

    Owensville, Missouri. I called in for refills of the same meds I get every month. This time, though, there was a mix up. They gave me 2 of the same med and zero of one. The dates on the bottles didn't match either which I found odd. I called when I found them and she told me a manager would call. The next day, the manager had someone else call to tell me that was impossible and didn't happen. They were going to call my insurance and call me back. No one called. I stopped by this afternoon to talk to them and was basically called a liar and told there was nothing they could do. My concern is something happened and they are not taking it seriously. So off to CVS next month for me.

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    CoverageStaff

    Reviewed March 30, 2015

    Walmart - Sterling Ill. Failed to use information available in system or follow up with any questions. Had wait to get prescription then wait again for them to apply insurance then wait again to confirm amounts. Timely courteous professional is part of their job description.

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    Staff

    Reviewed March 29, 2015

    I have filled scripts between Walmart and Sam’s club for 20 years. I take a script in to get filled. Same script as I have filled before, and the pharmacist on duty decides that because it came from an urgent care clinic, he was not going to fill it. When I told him that that was "**", he got visibly angry and said that I could not come back to that store. I spend close to 1000 dollars a month on various goods, but I will take it somewhere more appreciative!

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 29, 2015

    I picked up a prescription on 3/17/15 which has always been filled without charge to me as I have a card from the company who makes the drug. I was charged for the drug and paid thinking something must have changed. I went home and checked the paperwork sent to me by that company, called the company and found out I was still to be getting it without charge. The company representative looked into it and came back and told me whoever filled it did not put my card through. I returned to Walmart today to pick up another prescription and informed them of the mistake and was told I could only GET A REFUND IF IT WAS REPORTED WITHIN TEN (10) DAYS. I asked where that was written and was told it wasn't really written anywhere but that was just the Walmart policy. I told her I had never read that on anything and had never been told that either.

    Long story made short... Walmart has "policies" that are not written or made public knowledge when it comes to taking your money! I told the pharmacist it was their mistake and they should fix it. All she was authorized to do was print out a copy of the sale and I would have to take it up with the pharmaceutical company. I told her again it was the pharmacy's mistake and she should fix it. No customer service there. So now on to contacting the Walmart pharmacy number in Arkansas.

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    Customer ServiceOnline & App

    Reviewed March 28, 2015

    I have been a Walmart pharmacy customer for a few months. I am having a hard time signing on to the web site to view my rx accounts, order prescriptions, view order history, etc. I went to the pharmacy and was told I would have to call an 800 number because the pharmacy doesn't have a link to the web site. I called the 800 number a couple of times. The first time I was given a phone # for a store in Wisconsin. Another time I was given a referral # to call back in case my pharmacy couldn't help me. It seems that there is an issue with the link between Walmart and the web site. With all the technology we have, you would think this would be easy to fix. BTW I work for a different Walmart store and it's the same story. I would like to have this problem resolved ASAP. Thank you.

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    Reviewed March 27, 2015

    I have had numerous problems with finding items on the shelf at this store. Some years ago, I complained about this problem and for a while it improved. Now it is back to the same situation of empty slots, which entails another trip to the store, which is a ride away. I thought that with the expansion of the store, things would improve, but alas, that doesn't appear to happen.

    Maybe a nudge to the people responsible for ordering items in the pharmacy is in order. I am only one person having difficulty, but it would certainly seem apparent that others are also being victims of not able to purchase products that show prices, etc. but not available. I noticed at my recent visit that there were many empty slots that should have had items in them. Now this happened in the middle of the week, so it must have affected a number of customers who were also roaming the aisles trying to purchase necessities.

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    Reviewed March 27, 2015

    My insurance agent talked me into dropping AARP Rx prescription insurance and "save money" by going with Humana - Walmart plan. Biggest mistake I have ever made. Walmart does not work with my doctor. Prescription I ask for is not met and they just don't give a darn whether the doctor puts it on script or not. Save money my foot. A person could die before they get what the doctor prescribes.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 23, 2015

    I was told couldn't use the pharmacy drive thru to get syringes for my diabetic dog even though I've never had to go in since that particular store opened. I've been getting those syringes there for over a year and never have any problems before today (3/22/15). But for some reason today, ** the pharmacy manager who has waited on me several times said I couldn't get them and that he had never allowed me too. So basically he called me a liar. Well he's the one that lied.

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    Mary increased rating by 2 stars.
    Customer ServiceInstallation & SetupPriceStaff
    After a positive interaction with Wal-Mart Pharmacy, Mary increased their star rating on Aug. 14, 2020.

    Updated review: Aug. 14, 2020

    Someone from their corporate headquarters called my mother and me to apologize for the actions of their pharmacist. My mother switched to a different Wal-Mart with very friendly and accommodating employees. She has since passed away from cancer but the pharmacy at the new Wal-Mart were wonderful.

    Original Review: March 19, 2015

    My elderly mother has been a Wal-Mart Pharmacy customer for over 15 yrs. She has a prescription which is for 90 pills. The drug comes from the manufacturer in a sealed 90 pill bottle. It is on her pharmacy info that she is to receive this drug in the sealed original bottle. A few days ago she went to pick up the prescription. The original bottle had been opened and emptied into a pill bottle. She refused the med and stated she wanted the unopened sealed original like she always gets. She was assured it would be reordered. She called today to see if it had come in. It had, but nobody had called her to advise her of this. She went to the store and paid for the med.

    The cashier requested she wait just a minute as someone wanted to talk to her. The pharmacist, **, asked why she was standing there and had she been waited on. My mother replied that she had her med, but was told to wait because someone wanted to speak with her. He then proceeded to rant and rave that he had to throw away the 90 pills that had been in the bottle she refused and it cost him $200. My mother said the young man who had filled the order had not read the instructions and that was not her fault. Mr. ** then stated that they would no longer fill her order with a unopened bottle from manufacturer. He was yelling at her in front of other customers who were in the area.

    He then began to yell at her about an apple that was left on the counter. She told him it wasn't hers and he insisted it was because nobody else was standing there. She then yelled back at him. This was not only rude, but consistent with Wal-Mart employees. My family has contacted a lawyer and are now contemplating a lawsuit against Wal-Mart. I would have been fired for yelling at a customer in that manner whether in public or not.

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    Punctuality & SpeedStaff

    Reviewed March 19, 2015

    I've used the Wal-Mart Neighborhood Center located on Ruthrauff Rd. at La Cholla Blvd. in the City of Tucson Arizona for my food & shopping needs since they opened..... EVERY TIME I drop off a script to be filled at that location, I make sure to request a PICK-UP time for when my Medications will be filled... AND every SINGLE TIME they screw with me. Today was just another like the rest. I signed for my meds, gave them my I.D. & then had to sit there waiting till they decided that they wanted to release my medication.. I dropped off a single script at around 4:00 p.m. today & I just now received it at 7:40 p.m... OVER & OVER again it happens. I have brought this to the attention of the supervisors & they said they would look into it 2 months ago. AND YET today, it's the VERY SAME CONDUCT!!! APPARENTLY, they DON'T NEED ME or my family members as customers. For Fry's, Basha's, Albertson's & Food City is just the road.

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    Staff

    Reviewed March 15, 2015

    Completely humiliated after leaving the Walmart pharmacy. Cookeville, TN. South Jefferson location. I asked to purchase a pill bottle with a child proof lid for a prescription that of diet pills with MY name on them that just didn't have a child proof lid on it. It stays in a high cabinet completely away from my children of course, but as a mother of two children I feel I can never be cautious enough. So, the pharmacy tech pretty much looks at me suspiciously like I'm a freaking dope dealer or something... And announces it to the entire pharmacy department that I go to a diet doctor (come on kid, a woman and her weight? Don't be ignorant). Anyways the pharmacist was even worse. Terrible experience, terrible people. Won't go back. Hope they get head lice or crabs! Jerks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 13, 2015

    My daughter drop off 2 scripts at 2pm 3/13/15. Still not done yet. It's now after 6pm. They also have a problem with saving cards. They bill card and not your insurance first. This is a common problem with the AVON PARK people. They also don't call when your script is done. Hoping Walgreens will be better.

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    Reviewed March 12, 2015

    One of the clerical not Pharmacists, has an attitude problem. Talks down to me. Doesn't want to listen to what I have to say. Assumes I'm doing something wrong.

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    Customer ServiceStaff

    Reviewed March 12, 2015

    I had been going to the walmart on in silver spring for 4 yrs. I have a lot of medical problems. I have systemic lupus, rheumatoid arthritis, I have slipped bulging disks from an injury. Well, when they called me up, the main tech named ** started shouting over everyone. He was in the taller part of pharmacy, and other pharmacists were below at registers. Anyway he says, "You know you’re taking too much of these medications, what do you need them for?" I told him it was none of his business, it’s between me and my dr. I am on a lot of meds, several are narcotic. Muscle relaxers, I get leg spasms so bad it looks like something is in my leg jumping around.

    I get strong pain meds ** when it’s not so bad ** a few things for my thyroid, **… I can't spell or pronounce half. I will be starting dialysis (sp). I have an auto immune deficiency and my kidneys are shot. But point being, he started tattling off all my prescriptions out loud, and made me look like a junky. I finally got so mad, and totally embarrassed cause there were customers all over, and in line. They were in shock as well as to how he was treating me, he has no clue what I go through… day by day is a struggle. I left in tears, and his attitude was so snarky I didn't even know what to do so I left.

    Totally out of scripts, I had a horrible panic attack on parking lot, I couldn't breathe. Someone was nice enough to call an ambulance. I had a seizure on the way to hospital cause my anxiety was so intense. All because this ** wanted to embarrass me. I looked like crap when I went in. But only because I had a horrible night with pain and crying cause my mother just passed. This man judged me on my appearance. I hadn't slept for days. So please don't go to the walmart in the shores.

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    Punctuality & Speed

    Reviewed March 11, 2015

    Over Thanksgiving I went to have pills filled, “No got,” they said. I left it to be refilled and living 12 miles away I showed back up on 8th day and that included the holiday to pick up. Was told they had filled but couldn’t find it. Guess they put it back. But I could wait 30 mins. And get it refilled again. 45 mins later I got to go home. 4 months later. Early morning, same WalMart, same pills but only 1 other customer in that area. Lady says “30 plus mins for refill”. I believe Walmart has this planned out, tell everyone 30 mins and they won’t sit and wait, they will SHOP and spend money.

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    Punctuality & Speed

    Reviewed March 11, 2015

    Several times I have gone to pick up a prescription & found the pharmacy closed for lunch. Usually between the hours of 1:00 & 2:00. The worst part of this is that even when I have waited for them to return, they have come back later than 2:00. I think I will transfer my prescriptions to another pharmacy that doesn't close for lunch.

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    Customer ServiceStaff

    Reviewed March 7, 2015

    I went to pick up my husband's prescription at 4:00 and was told that it wasn't ready yet even though we were told that it would be ready at noon. The lady asked me if I had more shopping to do as it would be 15 minutes. I told her, "No, I don't have any shopping to do. I specifically came in for the prescription," which should have been ready. The pharmacist then piped up and said she would have to call the insurance company because there was an increase in the dosage. She also asked me if I had shopping to do. I tried to be polite and say, "No, I need this prescription and I do not have time to wait." I just stood there until they figured out what they were going to do.

    Finally I saw her get on the phone so I moved over a bit so another customer (one of the MANY in line) could be helped. 20 minutes later I overheard the pharmacist tell another employee, "This order is for the lady who is annoyed with us"... Yes, I was annoyed. It is so frustrating to deal with crabby pharmacy employees who think we have all of the time in the world to wait for a prescription. Also, it drives me crazy that we have to have a "pharmacist check" for every prescription we pick up -- even on ones that we have been taking for a long time. Why is this? I could see if we had a new prescription and had questions, but if it is the same one, why does the pharmacist have to ask us? I believe we will be looking into switching pharmacies.

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    Wal-Mart Pharmacy Company Information

    Company Name:
    Walmart Vision Center
    Website:
    www.walmart.com