Wal-Mart Pharmacy

Wal-Mart Pharmacy Reviews

About Wal-Mart Pharmacy

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Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Wal-Mart Pharmacy Reviews

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    Page 3 Reviews 35 - 235
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Jan. 26, 2024

    I can’t count how many times I’ve had issues with Walmart Pharmacy. I used to believe it was one particular story but now I realize, it’s probably some backwards protocol being employed. My life depends on certain types of medication and for the past year or so, every time I’ve gone to renew a prescription, I get the ring-around and it is never a smooth process. Just recently, I tried to renew one of the medications and was first told it was too soon and to wait a week (Jan. 15th). That day comes around and I renew again and get a notification that my medicine was ready so I go to the pharmacy and get told that it once again was too early and to wait another week (Jan. 22nd). I was annoyed because that was what I was told the week prior but figured it was an insurance issue (not the first time). So I wait til that date and then go to once again pick up my medicine after they sent yet another notification saying it was ready and was told it was out of stock.

    At this point, I was very tired of this ordeal and figured this particular pharmacy was being extremely disingenuous. I requested to see if another store had my medicine in shock, which there was about 45minutes away. That Walmart Pharmacy said they would fill my entire prescription (3 boxes worth of medication) and would hold it priority. I was satisfied so I waited for that ready notification, which came around 6pm. Then I drove the 45 minutes to pick up my medicine, getting there right before closing. Then the pharmacy tech proceeded to only give me 1 of the 3 boxes. I was perturbed and said that I was told on the phone I’d get all 3 boxes. The pharmacy tech mumbled something about insurance rejecting my prescription but she did acknowledge I was supposed to receive 3.

    I called the insurance company who said that there was no reason why Wal-Mart didn’t give me all my medicine unless they were actually out of stock. It is a never ending cycle of misinformation and being lied to by this company. They will tell you every excuse in the book, regardless the location and genuinely have zero clue what they are talking about. I can’t say enough how disappointed I am with Wal-Mart pharmacy and will certainly be switching.

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    Reviewed Jan. 16, 2024

    My health has been cursed at such a young age. Now I get to live but I am on medication for the rest of my life. I am currently in between jobs and they helped me find a medical card discount for my prescriptions. My funds are very low, this helps out so much.. Thank you. ❤️

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    Customer ServiceStaff

    Reviewed Jan. 7, 2024

    Truly for the most part the staff and pharmacists at Walmart are phenomenal caring people. Unfortunately there is 1 pharmacist, a ** female 40s blondish brown hair who is just worthless! Horrible customer service and a complete ignorance on drug interactions and history. She would usually probably go unnoticed but unfortunately for her the rest of the staff at grant and alvernon are of such high regard her poor performance and knowledge shoves it pungent stank right in your face! I know this is a crooked pharmaceutical system but there is still room to be caring and helpful!!

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    Punctuality & Speed

    Reviewed Jan. 3, 2024

    Every prescription sent in from the Dr, they never have my medication in stock. Always out of stock and delays, delays, delays. The last prescription they filled last week was a partial prescription and when I came back to get the rest, because I have Medicaid, I have to wait until I am almost out. Went back today, 3 days early they said, still cannot get it. Not until the 6th... The day after I am out.

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    Punctuality & SpeedStaff

    Reviewed Dec. 27, 2023

    Based on what I’ve seen from my local Walmart pharmacy, they never fill prescriptions on time. There is ALWAYS some kind of delay. They treat people who are prescribed pain meds like they are drug addicts. The Pharmacist questions everything about your meds even though they are prescribed by a physician. They will give you the cheapest version of generic medication they can find just to save money. Meanwhile you are left to bear the pain! And Walmart wants to get into the medical field? God help us!

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    Customer Service

    Reviewed Dec. 17, 2023

    Do not use Walmart Pharmacy for prescriptions. They very rarely get my refills correct. They send me a text that refills are ready for pick then when I call to verify they say that there are no refills or it's a partial refill.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2023

    *Twice in one month, bought molded PPRJCK Cheese slice packages. Now today waited since 3pm until 612pm to have my prescription filled. Was only 2x diff small prescriptions from one MD's office & after driving approx 30miles, going to the bank & picking & eating a quick meal, it still wasn't ready & they asked for another 15min or more to fill it. Went shopping at HEB for a cart of groceries across the street & came back. Was finally done.

    If you wanna invest half a day trying to get a few pills filled, go for it. Otherwise, stay away from Walmart. Old, outdated food products & lack of urgency in their 78223 location pharmacy, store 05245. Called customer service 800# to report issue twice & they dropped the line after 5min of trying to report issue. Cesar & Dannie were their names, sounded like young men who care less, as they hung up or kept placing me on hold instead of dealing with the issue. Beware Walmart, you're headed in the direction of Kmart with service & quality. HEB & other companies will likely take your place as none of your employees know about customer service.

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    Staff

    Reviewed Nov. 19, 2023

    In line at 1:30, Forest, MS. Both registers busy. Pharmacist says, "We are closing for lunch. You will have to come back at 2." I said, "I can’t just pick up 1 prescription, I’m already here." She said, "No. Come back 2." I left, cried, daughter needed meds. I came back at 2, got meds and asked how I can change pharmacies.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2023

    My insurance switched me to Walmart mail order pharmacy and Walmart dropped the ball. They saw I was a new customer and never contacted me to make sure my information was correct. When I did not receive my medication I called and they said, "We see here where we were supposed to contact you and never did." They promised to overnight me my medicine and it never came. Called back 2 weeks later and they, "Sorry there was an issue with the insurance and we never called to get it fixed." Long story short do not trust Walmart with your mail order prescriptions.

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    CoveragePricePunctuality & Speed

    Reviewed Oct. 19, 2023

    I was a senior citizen customer of WalMart Pharmacy on 7th St Joplin Mo, and have been for two years, and I have no deductible policies but WALmart Pharmacy continued to charge me a service fee, I complained to the Missouri Attorney General's office and come to find out since I live in Kansas Walmart turned all my billing into KANCARE (I live in Kansas) thus Kancare the Medicaid supplemental paid for my prescriptions, which is odd, because Medicare is supposed to pay for the prescriptions, thus leaving me short on the bill and allowing Walmart Pharmacy to charge me a service fee, and any shortage was supposed to be covered by my United Health care, but Walmart Pharmacy would only submit to KANCARE, and I found out that KanCare paid faster. Well that left me owing WalMart Pharmacy money, all because Walmart wanted to be paid fast, and didn't care if I got billed. Walmart Pharmacy get only one star, no more.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 17, 2023

    I got a prescription for **. I'm type 2 diabetic. I waited almost two weeks until I called. It's been miserable since.. They claim after all these years of using Walmart, that they don't have my correct address. So they just dont care and don't fill it! They dont care if i have my medicine! They never called me, never contacted Me, and according to the pharmacist, would never be contacted for that! They didn't even know my prescription existed!

    This is a major issue! What persons are in charge? Apparently not any with a thought process!! If you have problems, a true courtesy would be to resolve the issue!!! I guess its above the system they have in place. The issue and you'll love this, my address wasn't updated. My wife pays 400 a month for this insurance that doesn't update the spouses address, only the associate!! It has an address from 2015! Bottomline is I called needing it. They didn't know it existed!!! You'd think a pharmacies job would be caring for people's health. Not at Walmart.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Sept. 25, 2023

    After taking almost 2 weeks to get a prior authorization, I go to pick up my rx and they say they have to order it come back tomorrow. I go back and they “forgot to order it”. This repeated 3 times and then the prior auth that took 2 weeks to get magically got lost and they wanted to start this bull all over again. When explaining that it’s been almost 4 weeks at this point and I’ve had to reschedule not only a dr appointment but now a procedure because of this. Their response was “ok and?”

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    Reviewed Sept. 19, 2023

    Really sucky service, they made me pay 80 dollar cause they were too lazy to use my RX #. Need to fire those persons and get someone that really do want to work and be polite with customers. They really do suck.

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    Customer Service

    Reviewed Aug. 9, 2023

    Tried to call a local Wal-Mart to transfer my RX from out of state. Just bought a home. They told me I would loose all my refills and would have to go see a local Dr to get any refills... Now I am a type 1 diabetic and went to see my Dr before I left. I get here and they won't transfer them from out of state. These are NOT controlled substance. It's a Dexcom G6 transmitter and sensor along with Insulin... Never will I shop at Wallieworld again

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    Customer ServicePunctuality & Speed

    Reviewed July 31, 2023

    I decided to give my prescription business to the local Walmart rather than to the local medical center. However, in the past several months, they have underperformed in terms of filling my prescriptions on a timely basis. They never have the medications in stock. They never plan ahead to ensure that refills are made timely. Even after I called the pharmacy one week ahead of schedule to remind them to have my prescription ready - it was not in stock when I called for the refill. I was told they gave my medication to another customer. I don't plan on using them in the near future. They don't deserve my business.

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    CoverageStaff

    Reviewed June 28, 2023

    I have NEVER experienced such a horrific pharmacy in my lifetime! I have been filling the same prescriptions for over 10 years and have NEVER had a single problem. But Walmart pharmacy tells me they need a prior authorization # and a letter of diagnosis to fill my pain medication and that insurance would not cover it (it has always covered it). So I've went back and forth between them and my doctor for over a week and today they tell me I'm only "allowed" to get 15 of the 60 that's written on my prescription and that if I filled the 15 I would lose the rest of the prescription!? Do what!?

    I feel like I'm in the twilight zone with these people! If my doctor who has treated me for over 15 years says that I need and writes a prescription to "dispense 60 pills" how can a pharmacist without a medical degree decide she knows better than my doctor!? This is a poor excuse for a pharmacy and I will NEVER return! I've decided to have my prescription transferred to Walgreens (who has never had a problem filling it and getting insurance to cover it). The state review board should investigate this place for poor medical practices and neglecting customers of medical treatment resulting in unnecessary pain and suffering!

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    Customer Service

    Reviewed June 6, 2023

    My doctor sent in a prescription for ** 12.5. The pharmacy tell me it needs a diagnosis code. She have to contact my doctor. I told her that prescription had a diagnosis code. She lied, she called my doctor asking for lab results and prior authorization. No that is not a pharmacist business and I will never allow them to see any labs of mine. Transferred my prescription and all my grandkids.

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    Customer Service

    Reviewed May 20, 2023

    I was so happy with the customer service I received from Becky. Thank you. It means a lot when you are treated awesome. Way to go Walmart....please acknowledge Becky in every way you can. She expedited one of my medications which was due on Wed the 24th of May. These are heart medications which I really need.

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    Reviewed April 16, 2023

    I did a Walmart order for pick up on April 8th. On April 13th they debited my account for 107.38. Again on April 13th they debited my account for 107.38. I spent 2 days on the phone, email, and chat. Sent them all the documentation from my bank. They will not refund my money. They told me file a dispute with my bank. Now I have to take off work, go shut off my debit card, file a dispute. They are allowed to fraudulently steal from people and I have to pay the consequences.

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    Staff

    Reviewed March 18, 2023

    Walmart Market Pharmacy in Northport, AL: IDK the name of the Asian pharmacist, but that's the only way I know to be specific about who. Every time I take scripts there, it's fine. But let me take a narcotic script there & you can see how she changes. She will talk loud about how this is a narcotic, IDK if we can fill or we don't have any of that, or narcotics make people drowsy.

    The last time I waited 2 weeks because she never even ordered my med. Another pharmacist told me they don't order many at a time, & she won't order but so many & often denies people their medicine. Who does she think she is? She obviously has no clue of how certain medications are for daily management & should not be abruptly stopped like that. But she doesn't care. You can see the judgement in her face, & I'm not the first person to notice this. It took many years to get my medicine adjusted & she set me back again. The only reason I started trying to use this WM was location, but I will be going back to CVS I been using for 15 plus years.

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    PriceStaff

    Reviewed March 4, 2023

    I unfortunately have CVS Caremark. Considering their auto-deny policy and overpriced prescriptions, I use Wal-Mart and ask for best cash price. Their people are friendly and usually outgoing to help with any problems I have, AND they offer BEST CASH PRICE on prescriptions. This is a sure win and you will be satisfied by their service.

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    Customer Service

    Reviewed Jan. 22, 2023

    I have a hard time comprehending how bad the experience can be in 2023. On hold for more than 40 minutes to refill a prescription because I need to change the credit card I have on file. Not sure if I will ever connect with anyone or if it will go on forever. It cannot tell me how long the wait is estimated to be. There is an option to get a call-back. I tried it, but it put me on hold for the callback system! After a long time waiting I hung up and re-called for the original wait. What's the point of waiting to schedule a call-back, the point is not to wait! I tried logging in online to do the same things but there is no option to change payment credit card. I cannot even refill the prescription online, it says to call the phone number. There is an option while on hold to leave a voicemail by pressing 1, but it doesn't work either. Really??

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    Punctuality & Speed

    Reviewed Oct. 12, 2022

    Went to Walmart with a prescription for my husband after just leaving the hospital, was told they couldn't read it so they couldn't fill it. We're in Florida so we then took the same prescription to Publix supermarket where they promptly and very kindly had no issue reading the prescription and filling it. Spoke with the doctor's office and was told it's at the discretion of the pharmacist if they have an issue with a prescription for any reason. Absolutely ridiculous and just shows how little Walmart pharmacist care. You could clearly see my husband was standing there with the neck brace, bands on his arm from the hospital as well as covering from two IVs. If a pharmacist at that point cares that little then I will never be back! I am moving all of his prescriptions away from Walmart.

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    Reviewed Sept. 8, 2022

    I was to pick up a medicine for my wife and Walmart prepared the wrong one. I have to drive more than 5 miles, and Walmart has to delay and I had to come back in the afternoon? When the medicine was supposed to be available the day before. I have to agree with one of the reviews that it is not being laid back, it is laziness pure and simple.

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    Staff

    Reviewed July 22, 2022

    If I could rate this store lower than 1-star I would. The attitudes are lazy, not laid back. John, the store manager is disingenuous when engaging on serious issue with the pharmacy concerning anti-epileptic medication or holding employees accountable. Walmart pharmacy's lax attitude in medication coordination is appalling and borderline negligent. The store's attitude reflects that of the manager. Buy your shower curtain there, but leave your pharmaceutical concerns to the professionals who are NOT affiliated with Walmart. Your health is too important and their attitude towards life and death medical issues is lazy and apathetic. Save yourself!

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    Staff

    Reviewed July 20, 2022

    Walmart pharmacy on Tidewater Drive in Norfolk VA. One of her pharmacist stated my prescription would be done at 5pm. She talked to me any kind of way and then spoke with other customers about me & the situation while I'm still at the counter. I said, "All you have to do is apologize and keep it going." She says, "I'm not apologizing for ** I ain't done." Plus she spoke to me across the counter the entire time.

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    CoverageStaff

    Reviewed July 6, 2022

    These people keep giving me the WRONG medication for my thyroids. I tell them everytime I have my meds refilled that I only take (**) Not ** because they don't seem to work with my body as (**) Does and yes there is a difference. I know this because I'm the one taking these pills. My thyroids gets out of control with this generic mess and my doctor can back that up! I've informed Wal-mart Pharmacy of this on several occasions and it makes no sense that everytime I go to have my prescription filled, that I have to continue to go through the same problem over and over...

    I spoke with my insurance provider who also agrees with me and stated that my Insurance does cover the (**) Wal-mart has you paying for the prescription and once you get them, that's when you realizes you have the WRONG MEDS and they don't take them back. The customer is out of their money and stuck with meds that does not HELP their medical condition at all. They're playing games with peoples' lives and is causing more HARM than help! I have spoken with ** at the store located at 3871 West Main Street Dothan Al, 36305 (334)-547-6507.

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    Customer ServiceStaff

    Reviewed May 18, 2022

    I have have chronic pain, and have had surgery. I get a Schedule I medicine, and have gotten it for the last 5 years. I have prior authorization from my insurance. Now they are saying I need to tell them my diagnosis for the medicine. They said it’s been their policy for a few years. Today they want to enforce it on my prescription. After going round and round with the pharmacist, they filled it within 15 minutes of the call. I filed a complaint with the corporate office; waiting on a call back. I went there, and they were giggling ; just like when I was on the phone. The tech just looked at them for a few minutes before coming over, and she was rude. They played the game of having my prescription behind the counter, and the pharmacist had to give the rude tech the bag. She took her time again, and was rude.

    No speaking to the pharmacist this time; which they say is their policy, and it was just given to me. No trying to push their agenda and **. Oh I don’t get my prescription each month, since I don’t take it often. Just horrible service. If I could get my prior authorization switched to a different pharmacy, I’d do it. I already was able to switch my other prescriptions to their competition.

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    Customer ServicePrice

    Reviewed April 20, 2022

    My doctor called in a prescription on April 7, 2022. The next day I got a text message saying the order was delayed for price check. I called pharmacy on April 14 to find out why order still wasn't filled. I was told they were working on it and was even quoted a price. The next day I got a text saying they were out and would have to order the product. Pharmacy called me on April 18 and asked if I still needed the meds. I said yes. She said they were out of the product and would have to order it. It is now April 27 afternoon and I'm still waiting.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 4, 2022

    After being prescribed a medication that my normal pharmacy (Walgreens) didn't have on hand & would not look to see if other Walgreens in the area had it either...I went on a hunt for it myself. Having contracted shingles and in immense pain, I called up every pharmacy & grocery store within a 30-mile radius to find antiviral eyedrops since my eye was surrounded & it could cause permanent eye damage if the virus were to spread to my eye. My local Walmart pharmacy was my last call.

    The pharmacist was the ONLY one who offered to check other locations for it and was able to locate it for me about 25 minutes away. After that Walmart pharmacy requested a transfer from Walgreens while I was on the phone with them, it still took 5 phone calls from me, 2 faxes from Walmart & 1 phone call from Walmart to finally get the prescription transferred. The Walmart pharmacists were very friendly, thorough, & helpful the entire time even though they were extremely busy.

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    Reviewed Feb. 2, 2022

    I have a 17 yr old autistic child who takes meds. Is on Medicaid and last yr I had no issues with Walmart. His insurance paid for them. This yr one of his meds they told me would be 96 one would be 76 and one 21. A person on Medicaid normally cannot pay that much money for medicine. Would have had no issue with being on the 4.00 list. I switched over to Hy-Vee pharmacy. Same exact meds and his insurance paid for all. Will not use Walmart pharmacy again

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    Customer Service

    Reviewed Dec. 29, 2021

    They did not send my script and didn’t notify me that I needed refills. I called and was given different directions each time I called and I’m still without my meds. I wish my insurance never chose Walmart for my home delivery.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 29, 2021

    Came to pick up husband's meds in drive through 10 minutes before they are supposed to close for lunch. The pharmacy tech got my meds and took my bank card and driver's license and walked away without handing my meds or bank card. And walked away and went to lunch. Left me sitting waiting in the drive through. Never came back. I had to go park and go inside to customer service and ask for store manager. I explained what happened. She took me to get pharmacist which was on her lunch. She stated she was upset because I interrupted her lunch. I explained I needed my card and meds and was left in drive through. And that that was very unacceptable customer service. I called corporate of Walmart and haven't heard anything from them. I have been told they will call me.

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    Customer ServiceStaff

    Reviewed June 22, 2021

    First time I got yelled at. I was asking the pharmacist a question and she proceeded to yell at me saying, "You can't just come here and expect your prescription to be here every week" when all I was doing was ask her a question about the amount of the prescription and then today I'm waiting in line because they are closed for lunch but the line was so long so I waited on the side. So when the last person that was in front of me was done someone got in front of me and cut me off so I waited and then I got in front with a pharmacist and she looked at me all mad because she thought I was cutting people and I told her, "I've been here before the last person you seen. I would never call anybody off" but I'm giving her my license as I say that and then she's yelling starts yelling saying, "What do you want? You just giving me your license. What do you want?" So I'm telling her I want my prescription.

    I am so tired of getting yelled at every time I go to that place. I don't know who they think they are but if they lack common sense and if they cannot work with the public then they need not to have that job. It is embarrassing being yelled at in front of everyone and for no reason and then to make matters worse she thought I was gone and I was waiting and listening to her and she was laughing at me with the next customer. This is the pharmacy in North Dartmouth Massachusetts. That's what happens when you go there.

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    Staff

    Reviewed May 26, 2021

    I have been getting my medications from Walmart pharmacy store no. 1998 Skokie IL. for more than 5 years, always I am having a great service from this pharmacy and they treat my like I am the most important patient. The pharmacists and the technicians are very kind, friendly and professional. I really appreciate their help and concerns.

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    Staff

    Reviewed March 17, 2021

    Pharmacists at my local Walmart take a personal interest in my health. They take time to discuss my prescriptions and health issues with me especially if they sense a problem. Most every pharmacy associate is knowledgeable and caring. I'd stand in line there any day rather than deal with an impersonal online pharmacy.

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    Customer ServicePunctuality & SpeedProcess

    Reviewed Jan. 28, 2021

    Not that you have much choice in who specialty prescriptions are processed through, but they are awful. My wife's employer just switched to them 1/1/21. I have had the same call at least 4 times over and over again to get my needed injection in time. I am told it is being processed just to get repeat calls about the same thing days later. I WAS PROMISED IT WOULD BE DELIVERED TO DOCTOR TUESDAY. Just got called again today Thursday to process meaning it will not be there on time. Lackadaisical and no concern about the health impact of this needed shot. Said it was held up for $5 co-pay that by the way we authorized and provided information for twice previously. Not looking forward to dealing with these knuckleheads every 12 weeks.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2021

    My insurance only reimbursed specialty drugs through them, so I had to fill here for about 2 years. Every month you have to call in and speak to a rep who transfers you to a pharmacist who second guesses the doctor’s prescription. Sometimes you have to get your prescription resent because they do not keep good records of what happened in months prior. Then you get transferred back to the reps who rehash everything like you did not just spend an hour on the phone and schedule delivery. No other pharmacy is this bureaucratic and incompetent.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 17, 2020

    WalMart is huge but still their pharmacy workers treat you like you are the most important patient, getting the right meds to you on time and at the best price.

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    Customer ServicePrice

    Reviewed Oct. 17, 2020

    I switched from one pharmacy to Walmart years ago and have been with this pharmacy ever since. The customer service is wonderful. The prices have been very affordable now on most of my meds.

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    Staff

    Reviewed Oct. 17, 2020

    Prompt, courteous, informative and supportive. I always feel welcome. Even though they might be very busy, I always feel like they listen and care about my well being.

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    Punctuality & Speed

    Reviewed Oct. 17, 2020

    I love the lower priced medications compared to many other pharmacies. Usually have medications in stock and quick and friendly service.

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    Staff

    Reviewed Oct. 17, 2020

    Everyone in Huntsville AR Walmart are so friendly and helpful. As soon as I walk up someone is coming to the register to help me. They ask questions and give me information on my prescriptions.

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    Customer Service

    Reviewed Oct. 16, 2020

    Wal-Mart pharmacies offer reduced prices for Military Retired (me). They are easy to locate, offer fast service, and will even call you when your prescription needs refilled (if you want).

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    Staff

    Reviewed Oct. 16, 2020

    Very kind, professional pharmacist at our Northport, Alabama Walmart location. My husband and I are retired and on a limited income. They care for us and watch out for us regarding our medications.

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    Reviewed Oct. 16, 2020

    Walmart has discounted me and my family when we need our medicine sometimes when I did not have enough money at the time to pay. Walmart has great service.

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    PriceStaff

    Reviewed Oct. 16, 2020

    The pharmacist tells me whether it would be a good time to get various vaccinations, based on the prescriptions I'm filling that day. In addition to having low prices, the staff cares about customers.

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    Reviewed Oct. 15, 2020

    They're very flexible; they'll send text when your RX is ready to be filled & ask if you want it filled now or later. Also if you're out of town they'll transfer your script to a store close by.

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    Reviewed Oct. 15, 2020

    I am very pleased that my local WalMart Pharmacy takes part in a program with a brand name drug that I take on a daily basis. If they did not do that, I would have a difficult time obtaining it.

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    PriceStaff

    Reviewed Oct. 15, 2020

    Often the least expensive, but sometimes a hassle. Door near pharmacy is locked so you have to walk all the way around the store to get to pharmacy. Some techs are nice, other not very friendly.

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    Staff

    Reviewed Oct. 15, 2020

    I like Walmart Pharmacy because they are always friendly, professional, and they also have curbside pickup which is very helpful. I have never had a problem with Walmart pharmacy.

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    Punctuality & Speed

    Reviewed Oct. 14, 2020

    I have had mostly a good experience. Usually it's cheapest and not as slow as some of the others not many times I have had any issues.

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    Staff

    Reviewed Oct. 14, 2020

    I like Walmart pharmacy because the pharmacists and the cashiers are very friendly. If you have a question they are very polite. If you can not find something they will come out from behind the counter.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2020

    I use Walmart Pharmacy for all of my prescription needs. I find the techs to be knowledgeable and friendly. The pharmacies is always available to answer any questions I might have without a long wait.

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    Staff

    Reviewed Oct. 13, 2020

    My local Walmart pharmacy staff is friendly, knowledgeable and helpful. They always provide practical suggestions when picking up a script. They always ask about the family and make you feel special.

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    Price

    Reviewed Oct. 13, 2020

    Walmart has cheaper medications through my insurance, however the lines are really long sometimes. I do like the drive-through option but again the lines sometimes are long.

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    Reviewed Oct. 13, 2020

    Walmart is a good pharmacy but many times people are very busy and lines are longer. They go to lunch and close the doors and we have to wait for them to come back. Since that experience I never order.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2020

    I called and wanted to transfer my prescription from one location to another, I felt like I was a bother to the woman on the phone, who didn't give me a time, and when I got there over an hour later and was speaking with the pharmacist the women next to her jumped in and once again gave her attitude. The ONLY reason I use Walmart pharmacy is because Walgreens no longer accepts my insurance. The prescriptions are NEVER ready when they say that they will be. Very disappointed! I would rather change my insurance company than to continue to use Walmart!

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    Customer Service

    Reviewed Oct. 12, 2020

    My local Wal-Mart Pharmacist are difficult to get a hold of. They do not call back, so it's really hard to get a hold of the prescription. Dealing with this made me consider RX by mail.

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    Staff

    Reviewed Oct. 12, 2020

    Family member had hospital stay; when returning home, stop to fill scripts. Those folks at my Walmart Pharmacy took care of me. Made sure I knew about scripts for my family member. They are Great!

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    Customer ServicePrice

    Reviewed Oct. 12, 2020

    I have all of my prescriptions filled at Walmart Pharmacy. They call and email me when they are running low or ready to pick up. Prices there are the best around and service is great.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 11, 2020

    The price is right. They are helpful in giving advice. They provide vaccinations and make it easy to get them. Usually, wait times are relatively short.

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    Staff

    Reviewed Oct. 11, 2020

    My prescriptions are always ready when promised. It only takes a day or two to get any thing that is not in stock. All personnel are professional and friendly. Several even address me by name.

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    Customer Service

    Reviewed Oct. 11, 2020

    I love using my Walmart Pharmacy. They make it easy to call in to do a prescription refill and usually have the prescriptions I need in stock. Thank you Walmart Pharmacy.

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    Staff

    Reviewed Oct. 11, 2020

    The pharmacists thoroughly explain all medications and how to use. If I have additional questions they answer them and will research to be entirely sure. I've had immunizations, too.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2020

    Always friendly, in person or on the phone. Good to check medicines and costs- or see if doctor will renew subscription if no refills.

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    Reviewed Oct. 10, 2020

    I meant to give them a five-star rating previously. Great Pharmacy. Like how the pharmacist comes and talks to you when you have a new medication. That way you can talk to him/her about your allergies.

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    Reviewed Oct. 10, 2020

    The check out experience is normally good at the Walmart Pharmacy. Sometimes there is a line and they never open a second register.

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    Punctuality & SpeedStaff

    Reviewed Oct. 10, 2020

    I have always been satisfied with the service at Wal-mart pharmacy. Friendly staff, comfortable wait times and always quality meds.

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    Punctuality & SpeedStaff

    Reviewed Oct. 9, 2020

    Good prices but too much turnover of staff, many times they didn't have what I needed, and too long to get it. Wait time too long.

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    Staff

    Reviewed Oct. 9, 2020

    Nice, attentive, respectful, However I have to continually check meds to make sure getting correct generic, their system doesn't allow for notes, reminders.

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    Reviewed Oct. 9, 2020

    When I ran out of my BP meds, Walmart Pharmacy in Bellmead, Texas they gave me enough to last until they could fill my prescription. Great pharmacy!

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    PriceStaff

    Reviewed Oct. 9, 2020

    Wal-Mart's prices are cheaper. They have good technicians and the pharmacist goes over your medications with you before you check out.

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    Reviewed Oct. 8, 2020

    Pharmacist is very personable and I’ve grown to trust his knowledge and expertise when changing prescriptions or when I have questions about any medications I’m taking.

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    Price

    Reviewed Oct. 8, 2020

    No one can match Walmart's pharmacy prices. Plus with the walmart app you can renew your prescriptions, prepay for them and bypass the line to pick them up.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2020

    I'm alerted when my prescriptions are ready by text to my phone which makes it very convenient. When I arrive, the customer service is top drawer. The pharmacists and their assistants are courteous.

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    Punctuality & SpeedStaff

    Reviewed Oct. 8, 2020

    Walmart is everywhere. They are quite well staffed. If I am in Ohio, they can fill the Rx. My home store is in Casa Grande. Fast, knowledgeable people. Got my Rx in El Centro, even!

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    Reviewed Oct. 7, 2020

    I’ve been using Walmart pharmacy for several years now and I have never had a problem with them. I also get my annual flu vaccine. I am on Medicare now and pay very little for my meds.

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    Staff

    Reviewed Oct. 7, 2020

    Very good pharmacy. The only issue was having to wait for almost a week for them to actually get the medication that was prescribed. The pharmacist was very thorough with reviewing the medication.

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    Customer Service

    Reviewed Oct. 7, 2020

    Walmart's customer service is impeccable, their pharmacists take time out to speak with you about any concerns, and their costs are lowest under any insurance.

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    Price

    Reviewed Oct. 7, 2020

    Our experience with the pharmacy usually include waiting for a prescription. Even if this is simply a pickup there is usually a wait involved. There have been times of pricing inaccuracies.

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    Punctuality & Speed

    Reviewed Oct. 6, 2020

    Walmart in my neighborhood is very slow to get pen needles. But I found that if I go to the neighborhood Walmart in Sugarland they would accommodate me. I don't understand that.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2020

    The pharmacists are knowledgeable, friendly and very helpful. I asked them numerous questions and they do their best to answer as thoroughly as possible, with options of other products.

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    Price

    Reviewed Oct. 6, 2020

    I love Wal-Mart pharmacy because of the price of prescriptions plus they readily take Good RX without any problems. Almost always my meds are available.

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    Punctuality & SpeedStaff

    Reviewed Oct. 5, 2020

    I've never had a problem with my local Walmart pharmacy. They've always worked with me and helped me when my doctor overbooks himself and it's hard to get an appointment with him.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2020

    I pick up my husband’s prescriptions at the Walmart pharmacy every month. When I called in for refills or inquire about Physician’s sending the prescription over, the pharmacists are polite. Kind.

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    Customer Service

    Reviewed Oct. 5, 2020

    Great service, reminders of when prescriptions are due, they will FedeX your prescriptions if desired at no charge, drive through service, they will call your doctor if a prescription has expired.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 5, 2020

    I love the early hours for seniors because of covid-19. And they have been much more responsive in the new procedures they've implemented to address that. Their text messaging follow-up has been great.

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    Customer Service

    Reviewed Oct. 5, 2020

    They've always worked with me getting my meds done, customer service is the best. They order ahead so I don't have to wait. Great delivery service.

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    PricePunctuality & Speed

    Reviewed Oct. 4, 2020

    My Pharmacist is very cognizant of my needs, quick to warn me about interactions and special instructions. They fill my prescriptions very quickly and the prices are great.

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    Customer ServiceStaff

    Reviewed Oct. 4, 2020

    Walmart pharmacist was very helpful & patient when I called to see if they had the drugs I needed & if they took the RX card-Since I had no insurance. She went out of her way to help me.

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    PriceEase of Use

    Reviewed Oct. 4, 2020

    It's just easy to use and often inexpensive. I always go to Walmart for something from food to clothes to oil changes, so why not get my medicine. But honestly I can't afford to go to the doctor.

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    Staff

    Reviewed Oct. 4, 2020

    Walmart does not have a drive thru pharmacy nor do they offer home delivery. Often times you stand in line 20 minutes or more to pick up a prescription as they only have one person at the desk.

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    StaffProcess

    Reviewed Oct. 4, 2020

    I would choose Wal-Mart 10 times over. Their $4 program has saved me thousands over the years. Wal-Mart employee was the first to tell me about DrugRX to help me save when I lost my insurance.

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    Reviewed Oct. 3, 2020

    I have been getting my prescriptions from Walmart for over a year now and I have had great service from them. The only thing that happens is it does take a little longer than it should do to complete.

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    Punctuality & SpeedStaff

    Reviewed Oct. 3, 2020

    They open late. They put back medicine early. There will be a half dozen workers chatting while only one works. They don't care about customers at all. I wish my insurance worked elsewhere.

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    Punctuality & SpeedStaff

    Reviewed Oct. 3, 2020

    They are fast, efficient, and friendly. Not only that, they have managed customer and employee safety during the virus outbreak exceptionally well!

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    Staff

    Reviewed Oct. 3, 2020

    The Pharmacist is great. Very professional and knowledgeable. Has a great personality and seems to care about his clients.

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    Staff

    Reviewed Oct. 2, 2020

    Walmart has been my pharmacy for years. The pharmacy staff are very efficient and caring also very informative on the medications. And they're also very reasonable.

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    Reviewed Oct. 2, 2020

    I’ve used Walmart for far too long. Quite a few times they are out of my medication. I had to wait. Now I’m going to use CVS since my Ins. Co prefers CVS. I have to see my doctors to change scripts.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2020

    I never have any problems or issues at Walmart. The pharmacist is available to answer questions. If there is any possible interactions with other medications they let you know.

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    CoveragePriceStaff

    Reviewed Oct. 2, 2020

    Since I do not have insurance I must watch every penny that goes out the door. Sam's prices are a lifesaver! I use them for everything including vaccinations. The staff is tops in the industry!

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    Customer ServiceStaff

    Reviewed May 21, 2020

    I was forced to switch pharmacies when I was put on Medicaid. I was very disheartened. The only pharmacy that carries my medication is Wal-Mart in my town. I had used them before and didn't like them. One pharmacist literally hit on my husband when he went to get my script twice! The medication is always old. It has No snap to it. ** and any pill when fresh or kept right should snap and be fresh. I would get my script and it would crumble when I went to snap it in half. I mean crumble into pieces! No snap. Also when I took it and take it now it has lost potency. I'm literally laying on the couch like I took nothing. Very annoying. The sad thing is I'm stuck with these old pills all month! I had this problem then years ago and have this problem now all over again.

    My family can tell I'm not my self. I'm in pain and my meds aren't working. I called Wal-Mart yesterday and she blamed it on the manufacturer. I said Walgreens my old pharmacy ordered from the same company and the meds were fine. Always seemed new when I picked them up and I was fine. Do I call and argue more that I've been wronged? What are they doing to the Medication to make it lose its potency and crumble? I wish there was another pharmacy in town that got my prescription. I'm officially screwed. To be clear this is the Wal-Mart pharmacy in Crawfordsville, Indiana. I recommend Walgreens any day. Run from Wal-Mart.

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    PriceStaff

    Reviewed April 24, 2020

    I am quarantined in Nh but usually live in MA. The Walmart pharmacy would not mail me my prescription even though we are in a PANDEMIC and on lockdown. So, after pulling teeth, and a ton of reps who "didn't have any answers", I have it sent to a NH location, and then, the walmart in NH almost tripled the cost of the prescription. Walmart does not care that we are on lockdown and is making it impossible for me to get a much needed medication. My only option at this point is to pay 3x the amount for it. Greedy disgusting thing to do to people during a pandemic when they know most of us are out of jobs. WOW. GREAT JOB WALMART.

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    Customer ServiceStaff

    Reviewed April 13, 2020

    Hello all, I am posting a different kind of review about my pharmacy here.... I use Walmart Pharmacy for my prescriptions, and have asked them repeatedly to stop having an automated robo call sent to me every time I request a refill, but they will not do so. Despite the fact that every single time I contact the pharmacy, and ask to be removed from this feature.

    These robo calls are relentless, and last forever, never providing a means to stop them. At least not before I have to finaly give up on waiting for the option. It is an overly detailed recording that is providing numerous numbers to call, for this that or another, and explaining the process of contacting me for what seems like an eternity. To the point where I can no longer sit through it anymore, and hang up.

    The reason I am complaining about the pharmacy for this, is because I have contacted them directly several times to stop this, and they always say it will stop, but it does not stop. I do not appreciate being lied to by my pharmacist, and this is what is happening. Personally, I think the person who answers the phone has call center mentality, and is just trying to get off the phone without having to do anything. I realize that dealing with angry customers on the phone is trying, but if you do not want to do your job then QUIT, and let someone else who needs employment take the job. Jobs nowadays are too hard to come by, for lazy people to be filling positions they cannot handle, while hardworking people are out there struggling!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2020

    I go out of my way to go to this Wal-Mart but the action of the pharmacy today has left me outdone! At 4:48, I received a message that the COUGH medicine I have been waiting for since Thursday, because given that COVID-19 is primarily a COUGH, Wal-Mart, a pharmacy that I go to because I can get medicine there for less than 1/4 what it costs, with insurance, at the nearest pharmacy, let the COUGH MEDICINE supply run out, knowing, because they told me so when I called, that there would not be another delivery for 5 days.

    The same text said that the pharmacy was open until 6. I threw on clothes and a used mask, drove across town, waited in line, snaking all around the parking lot, 6 ft away from crazy people with no or inadequate protection, touching all over baskets and cavorting around, for 30 minutes, got into the store, went to the pharmacy where there was a whole line of people, 6ft apart staring incredulously at the cages trying to figure out what the procedure was because we had all gotten texts at the same time that our medicine was ready.

    Finally, a Wal-Mart worker confirmed that the pharmacy, which had just texted a bunch of sick people to come get our medicines and made us stand in line for 30 minutes in the parking lot, was closed 1 hour early--and hadn't bothered to text that salient fact. I have asthma, COPD, and sarcoidosis through no fault of my own and am firmly in the group most likely to die and these people capriciously risked my and others' lives to leave an hour early for something they didn't know about 12 minutes earlier when they sent the text telling us to come get our medications?

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    Customer ServiceStaff

    Reviewed April 1, 2020

    I called Wal-Mart Pharmacy customer service this morning to find out about your prescription medicine delivery service because I am disabled and my family is in the high risk category for COVID-19. I got the rep on the phone and asked her about this and she said I had to call my insurance company and then my doctor so they can set up an account, which is fine, but the script has already filled, and is waiting at the store. I just needed it delivered. So I asked her what I could do to get it today.

    At that, she raised her voice and sarcastically repeated what she just said and then told me I had to pay a premium for the Walmart app and also pay for delivery to get my medicine. She wouldn’t answer my questions about why I had to pay when your competitors, like CVS, offer free delivery. Your rep was very rude and discourteous to me when I needed her help. Now I have to find a way to go out myself even though I’m disabled and at high risk! I told her from now on we will use CVS— no fuss and free.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2020

    Through with Walmart Pharmacy. Lately my medications are on backorder more and more frequently. Even common medications such as blood pressure medicine. Now I have developed shingles in my right eye. Eye Dr called in a prescription eye gel. Now, this is serious, I could suffer permanent damage to my eye if not treated soon enough. It's now been 5 days since my prescription order was placed. They say it is on backorder. I was lucky enough that the Dr. had a couple of samples, but she gave me the last two and I only have enough for today's dosage. I don't believe this "backorder" excuse. It's walmart, they are not willing to employ enough people to get the job done. That being said I intend to call them today and tell them to just transfer that $474 medication to CVS.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2020

    I dropped off 3 prescription on Tuesday 01/21/20, two were filled, one did have a diagnosis code. The third one they said had no diagnosis code. So I called the doctor office. The pharmacy said they faxed the doctor office. So Wednesday I called the doctor office left message. Thursday I called the doctor office left message. Friday I called the doctor office. Explained the issue. So I finally got through. They called the pharmacy with the diagnosis code. Now I go online to check status. Medication not in stock. We will contact you in 1 to 2 days, that was Friday. Today is Sunday 01/26/20. Now wouldn't you think they would order the medication prior to Friday.

    So last month I did a review online, because I requested a refill three days before it was needed. Well they waited until they were going to fill the prescription to realize it was not in stock, so now I think this is my punishment for the review. They are going to fill the prescription when they feel like it. While I am suffering with a migraine. Why is there so many spiteful people out there. This is day 5. From now on I'm going to make a copy of the prescription, so I'll know in advance if the diagnosis code is there. Maybe I should take my business somewhere else. Give better service, you'll get a better review.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 10, 2020

    After my first visit to a Pain Clinic, I took a prescription to Walmart for a narcotic. I’ve taken narcotics before after surgeries and I’ve never had problems before. When I’m not in pain, I just don’t take pain medicine. Walmart’s pharmacy staff made me feel like a junkie with all the questions about what it was for and why I went to that particular pain clinic! They initially sent the prescription back to me by my husband after I was told on the phone, by the pharmacist, that he would fill it and after he or somebody wrote back pain on my actual prescription.

    I took it back the next day and told them the correct diagnosis but they didn’t correct it in their system and filed it wrong! After all this, I was still only going to be allowed a seven days of narcotics for a chronic injury because of Walmart’s policy. So when I went back to the Pain Clinic this month and back to Walmart, I’m thinking a full month refill, nope! They never corrected the diagnosis! So when I told them my diagnosis and it was different from the last diagnosis, I was only given seven days again!

    My daughter picked up the prescription for me. Nobody called to tell me 'bout the partial refill and they didn’t tell my daughter! I found out when I checked my meds. Although I was supposed to receive a call informing me, I didn’t, because that part of their policy isn’t important! And since it was already filled, I was accused of giving false information to the pharmacist! Because they can’t make mistakes! Ever! I’m not capable of knowing whether or not I have chronic back pain or shoulder pain! They refused to call my doctor to verify the information also! All this is five hours after the 45 minutes I was told that my prescriptions would be ready! Walmart Pharmacy sucks! WE’RE NOT ALL DRUG ADDICTS!

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    Customer ServiceStaff

    Reviewed Dec. 17, 2019

    Took my script in to be filled, the woman tech said she could fill my script, all the while looking at her computer. She told me to come back in an hour. When I went back in two hours she handed me my script and said she could not fill it. This woman is playing God as there were enough meds to fill my script. She is rude and talks down to people. Many complaints have been lodged against her to the now departed Pharmacist who was demoted and relocated.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2019

    I am so unhappy about the service and attitudes of the staff and pharmacists at this store. Last month I took a prescription in for a cough medicine that they said was a narcotic and the pharmacist "chose" to not fill it. She said that the other pharmacists would, but she personally chose to not fill narcotics for this doctor (from a reputable, local doctor). Who is she to decide who to fill prescriptions for? I took in a prescription yesterday for something I have been on for 10 year, but the dosage had changed. It was a printed prescription on the doctor's form. They acted like I was a criminal and wouldn't fill it without verifying with the doctor that it was legitimate.

    I walked around for an hour in pain waiting before going back and being told that they had to leave a message and were waiting for a call back. They could have easily called me back and told me that. Because of the pain I had to leave and we have to go back tomorrow. They said they had called, but when I talked to the nurse from the doctor's office she had not had a call from them. They are not God!!!! The techs are hateful and all treat you like you are scum if you get anything to do with mental health or pain filled.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 22, 2019

    My insurance last year eliminated the over 20 year satisfied use of my previous pharmacy leaving me with limited options. Walmart Pharmacy in Brockport NY is what I was left with in my town and it has been an insufferable nightmare since with a few exceptions that allowed me to give it an additional star. It is so bad. Just thinking of going there gives me such extreme anxiety and they rarely fail to deliver on the causes of that. Last night put me over the edge. There have been all too many incidents of their slothingly ways of dealing with lines which indicates how little value they have for consumer's time. They get chatty with the customers with long lines making the wait exponentially long over extraneous non essential drivel they placate other customers with. This is fine if there are not others waiting. If there is a line the staff need to move the customers they are with along. Alert them that they need to take the next customer.

    I literally ran into the store last night, my last day of being able to pick the items up, as they are constantly returning my items (because as I said their habits of creating such a long waiting experience are cause for such high anxiety I don't want to face it and my time is more valued to me than it is to them unlike previous pharmacy I sadly cannot use). I got there to 2 customers, one that was almost done and one in front of me. Tell me why I was in that line for 20 minutes? 20 MINUTES!!!! The customer then wanted to check out his groceries. This is a case of if there are others in line, it's a solid, "Not today. We have a line." Particularly if only one of the 5 people in the back is out there checking out customers. Maybe if two were doing that it would be okay.

    Next a woman is called up who has an issue with her insurance, Walmart's computer is saying she picked up a script that she had 3 left of. She said she didn't, they said she could not get another until January and it became a long drawn out thing. No one said, "Hold on let me check out this other customer and get back to you," nope they can just stand there even though they look like they are about to freak right out from being held up so long. Not, "Hey, can one of you guys back there come check out customers," NOTHING!!!! Nope just lady in line, yet again, you don't matter, your time don't matter, we have groceries to check out with this chatty guy (I have been behind that dude before and he has held me up before and they just let him). And I get to be privy to the drama when I needed desperately to be somewhere and this stop as per usual screwed that up.

    The worst part is AFTER I waited 20 minutes for TWO PEOPLE on a serious time budget, I get called up and as soon as I step up to the counter suddenly that is when one of the people in the back come up to check out the person after me. WHY did they not do that when chat man with his groceries was there? WHY did they not do that when insurance drama lady was there? The person behind me had just arrived but they got the red carpet instant second check out person availed to them?

    Even more insult to injury, which fully disgusted me, the check out lady that made me wait for her to play games with these other folks and my time, says to me, "I am going as fast as I can!." And "Do you want to come back another time to pick these up?" I almost lost it. Making me wait 20 minutes is not as fast as you can when there were other people who could have come up to help me while you were with those other two, but let me just stand there having a panic attack for 20 minutes straight. And I had to strategically plan that window of time for pick up that made me have to call and ask them to hold my scripts that had been there almost 2 weeks so they did not put them back again, I was on the last day and she asks me after I waited 20 minutes to come back???? NO you get the person from the back to come up and move the line along and when there is drama you don't make others wait for that!!!!

    I had family in from out of town that I never see and had a limited time to be with them and this cut into that few hours I had and I am devastated. But this is not a one time incident with them. I had to wait 20 minutes for a freaking consult once, just standing there forever, no one bothering to locate the pharmacist. People coming to pick up scripts are sick or injured or in pain quite often and they have far too often just ignored that to do non essential things and not find what would be simple ways to remedy their wait times.

    I have had a few incidents where a few staff people have gone above and beyond but when I see a certain few like the blonde woman yesterday I know there is going to be a problem and there always is. She is a catalyst for inconsideration and I need their department to address this promptly and take a look at their inefficiency and lack of concern for their patients. I am incredulous at how they can perpetually and consistently do this to people and this makes me all the more upset that the efficient pharmacy I used prior can no longer service my family needs. I feel stuck with this sub par place that really needs an overhaul.

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    Staff

    Reviewed Oct. 25, 2019

    I went to pick up my prescription to Walmart Pharmacy in Norwich, CT. The young girl who assisted me was EXTREMELY RUDE AND UNPROFESSIONAL. Even the pharmacist gentleman said something to her. When I went back 15 minutes later she was making loud comments about trying to be nice to customers. To what the cashier told her that she needed to be nice. I found it very unprofessional and the fact that people like her are all allowed to work with customers is a shame. I blame this on the manager. I will be taking my business somewhere else where I'm treated with respect.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 28, 2019

    This is a review of the Walmart Pharmacy on South 31th street in Temple, Tx. This place is constantly slow in filling prescriptions, even when called in on the phone. On the morning of September 27 my wife called in a refill and was told it would be ready Saturday after lunch. We check in to pick up the prescription and are told it will be ready in 20 minutes. This is 29 hours after being ordered. Then they close for lunch. After lunch we check in again. We are told it would be 30 minutes. I said, "Bull, that's what you said 45 minutes ago." Response, "We had lunch." My reply was, "Tough, we have better things to do than spend all afternoon in a Walmart store." The prescription was ready in five minutes.. We are taking our business elsewhere.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2019

    I ordered 3 pills for a cat. The vet was called 8 times by different people, the vet people are returning calls, I called vet because I kept getting notifications that the pharmacy could not get through to them or get a call back, I get told by the vet that they are returning calls. Then, pharmacy tells me they'll try again. I had already cancelled the whole thing to try another place, I tell the pharmacy I cancelled my order and deleted my card. Then, I call to ask about a paper rx. Can't do that, but get told the original order went through, was shipped. How if I cancelled and removed my card information? In fact, I get the order, and my card is charged. HOW? I can't remove my profile and I want it removed. I get the 3 pills, from a Agropet Trading LLC address Miami Lakes, FL., same address as walmartpetrx.com. Agropet is a 3 person firm. associated with Allivet.com, a site exactly like Walmartpetrx.com. What the is going on here???

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2019

    We ordered our dogs prescription medicine from Walmart RX and paid an additional $22 for overnight shipping. Two days later the order still had not shipped. I called Walmart and they said they faxed the order for approval twice but received no response from our vet. I called our vet and they have received no fax requesting approval for the medicine. A professional pharmacy should follow up when they are unable to reach a Veterinarian office via fax instead of letting the ball drop on their customers.

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    Customer Service

    Reviewed July 23, 2019

    I called to check on an item and was on hold for 6 minutes, eventually called back and was rudely told by the pharmacist Mary that if I hang up, "You'll just wait even longer and put back on hold again." So far it's another 7 minutes. If this is SERVICE you can keep it. Call eventually took a total of 18 minutes after 2 holds of 6 and 8 minutes and then I get all the ** about, "Well we just came back from lunch and there's only 3 of us." DO I CARE??!! I think Walmart makes PLENTY of profit. Maybe they need to spend some on improving CUSTOMER (yes we are the ones who pay) SERVICE.

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    Staff

    Reviewed July 8, 2019

    What happen to my card, I file a police report. I called Walmart corporate and they all agree that they saw me put the card inside the slot but after that it just vanished. As one walmart corporate employee puts it, like magically vanishes. I look at the employee do something then look strange ask that I put my card in after she pull the slot in and my card went missing. I was assured that the machine must have eaten it although it would be the first time because the card was just gone.

    Since I then had to rush to the bank and stop the card after holding up the drive through waiting for the cops to arrive, they said, "Oh that card is dead. You stop it anyway." So for all walmart customers they don’t just makes your card dissolved or go missing so does some of your prescriptions, count your meds and have back up prescription to prove your refill. Otherwise you might not get them, Go inside because they have a machine that magically makes cards go missing and the only thing they can tell you is they’re so sorry and it got stopped anyway so leave them be. So for future Services I will go inside or change to another drug store. I haven’t been able to go back to this store, my chest tighten up and hands sweat at the possibility of going through this again. I don’t feel safe Now at walmart pharmacy unless I go inside and my card never leave my hand.

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    Customer Service

    Reviewed July 3, 2019

    Per my request and my prescription insurance coverage, my doctor writes 90-day scripts. On two occasions Walmart #3990 has not filled the scripts as written. On the first occasion, 3 months ago, I noticed before I left the store. It was corrected and I advised that in the future they should issue the item as the doctor had written the script for. Last week I did not notice until I got home. This time it was for a non drug item and has no chance of inappropriate use. The item comes in boxes of 100 and the doctor wrote it for 200 items total, which would last the required 90 days +10. I wrote a letter a week ago and have not received a response. One 90-day scripts are less expense than 30 day scripts and I don’t have to drive the 60 miles round trip to retrieve as often.

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    Staff

    Reviewed June 18, 2019

    These people treat you as if you committing a crime when you need a RX filled for narcotic type medications. They have gone so far as reviewing all of my medications before filling my RX. This last time was it! The pharmacist refused to fill my RX the way it was written by my orthopedic surgeon. She stated they were giving me too much. I literally just had joint supplement surgery. Who do they think they are to second guess my doctor? Not only that, they talk down to you and treat you as if you are a criminal or a strung out drug addict. I will never use Walmart Pharmacy again!

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    Customer ServiceStaff

    Reviewed May 30, 2019

    There needs to be a ZERO stars option! This is the Walmart Pharmacy on Debarr Rd, Anchorage Alaska. Pharmacy experience was horrible! (Backstory: my adult son had oral surgery, first surgery in his life). Drove to this pharmacy knowing it would take time to fill. Had to take him because of identification and insurance. #1 I was told 20-25 minutes. There is one Pharmacist (D) and 3 pharmacy techs working. We go grab post-surgical foods and items to make recovery easier/more tolerable. Give them extra time (50 minutes).

    #2 One tech (E) says that part of the prescriptions are ready and no idea when the rest (pain med) will be, so I can just come back later. I explain again that my son is with me and I can't drive the distance home only to wait or return immediately. #3 He says, "Well I will put this last prescription in the computer then." WHAT THE HECK? Why wasn't it done with the first two? #4 D jumps in with "if it's a controlled substance we don't have any control over when we can dispense it." WHAT. WALMART PHARMACY doesn't have control of dispensing a common pain med?

    #5 It's great that 3 of you speak a different language and can make fun of your customers. When you are in the back, looking directly at me, hurry and drop your head and mumble in your language and 3 people burst out laughing (the 4th gets it explained, looks at me and laughs loud and long), it's hard not to know who's the butt of your joke. #6 Everyone was looking a E when I was paying for the prescriptions. You probably don't think I heard you when she said, "I'll take care of this" and you responded "thank you" in a dramatic sigh of relief.

    I felt very disrespected. It was extremely apparent that my business wasn't important and my being a customer was the basis of your humor today. The fact that I have a long background in the emergency medical field, and know how unprofessional your department is now, just means I pity your lack of manners and decency.

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    Reviewed May 30, 2019

    Been filling my **, ** and ** through Walmart for over two years now... Every month. Without ANY warning, last minute, they can no longer fill "controlled substances prescribed by my doctor", and of course no further reasoning could be provided. I still don't know if it's because of me, if it's only controlled substances by my Doc, or if they've blacklisted my Doc altogether. These pharmacists know full well that a sudden stop in a benzodiazepine will cause seizures and other serious side effects, including DEATH. Thanks for the heads up! Literally giving me no time to communicate with my doctor until last minute. Going 3 days without ** and ** will more than likely kill a person, so thank you for that... ** YOU! TAKING MY BUSINESS TO WALGREENS!

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    Customer Service

    Reviewed May 9, 2019

    This is for the Walmart Pharmacy in Manchester MO. I dropped off 4 prescriptions all on one paper. I was going to pick them up in a few days. I called to check on them today and was told they do not have the prescriptions! I am absolutely livid! I went to them because they have the cheapest prices but I would go elsewhere to get more professional, less irresponsible.

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    Reviewed April 18, 2019

    Wife had a heart attack. Prescribed ** for pain after surgery. Walmart pharmacy in Charleston Illinois wouldn't fill the prescription because my wife also uses this medicine for arthritis. Her heart doctor knows this and prescribed it. Walmart pharmacist has more knowledge than a heart surgeon, family doctor, critical care nurse, or anyone else with a medical degree. That is what they think is true. I took the prescription to another pharmacy, and it was filled without question.

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    Customer ServiceStaff

    Reviewed April 15, 2019

    The "high on her own horse" pharmacist needs to be fired. She's mean, and unprofessional. And if you "refused" to fill my script, WHY didn't you call me??? Too busy not trying to drown in this rainy weather with your nose stuck WAY too high up.. It's rainin' lady.. Hope you don't melt! Actually wish you would!

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    Punctuality & Speed

    Reviewed April 14, 2019

    Okay I've had the same medicine and dose for over 12 years and because some person checks the wrong box, I have to wait. You owe me money! My time is valuable! Please stick your policy and procedure up. And send me a check for 100 dollars for my time. Geez sick of this! Get a release form for the customer. Some of us are medical persons and don't need your spiel. Matter of fact the pharmacist just let me go one week and didn't do his job of policies!!!

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    Customer ServicePrice

    Reviewed April 12, 2019

    Don't know what they are doing. Pharmacy Cynthiana Ky. My Dr called in 4 prescriptions and they ran none of them through my insurance. Told me one was going to be 295.00 with my insurance, funny thing is the cash cost of this drug is 300.00 meaning insurance company only will pay 5???? So I called back and said I can't pay that, so I was told then it was 69.00 with my insurance, called my Dr back and told him to send a generic in pill form as I could not afford to pay for these medications and then called the insurance company to complain and was told they ran none of them through the insurance. Called Walmart back and told them and they said, "Oh yeah, we thought you wanted the CASH PRICE." Really!!!! So then ran it though insurance and was told my copay was zero. OMG. It's like pulling teeth to get things filled at that pharmacy.

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    Customer ServiceStaff

    Reviewed April 9, 2019

    Went in to pick up my RX for antibiotics. Was informed they were in the process of filling it, but would be going to lunch soon, and I would have to wait an hour and a half for it to be ready. Every experience I've had at Walmart Pharmacy has been poor. The staff are rude and show little to no compassion for the patients and their needs. They will NEVER go out of their way to make your experience easier. It is clear that they simply do not care about the people in front of them. In the past I have chosen Walmart simply because the costs are lower than other pharmacies, but Walmart has officially lost my business. I would rather pay a little more at a pharmacy that cares about their patients and treats them with the respect they deserve.

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    Reviewed April 4, 2019

    The pharmacist refused to come off break to dispense post-surgical painkillers, causing a medical emergency. She is now under investigation by the Virginia Board of Pharmacy for violating the Controlled Substances Act and gross negligence.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 27, 2019

    Because of past experiences at WalMart's Pharmacy (nearly 15 years), I always call ahead to make sure my mom's prescriptions are ready for pickup before going to pick them up. I renewed 3 of her prescriptions by phone on a Friday afternoon knowing that as new prescriptions were needed from the doctor's office it would likely be Monday late before they were available.

    Checked first thing M