Wal-Mart Pharmacy Reviews

I have a hard time comprehending how bad the experience can be in 2023. On hold for more than 40 minutes to refill a prescription because I need to change the credit card I have on file. Not sure if I will ever connect with anyone or if it will go on forever. It cannot tell me how long the wait is estimated to be. There is an option to get a call-back. I tried it, but it put me on hold for the callback system! After a long time waiting I hung up and re-called for the original wait. What's the point of waiting to schedule a call-back, the point is not to wait! I tried logging in online to do the same things but there is no option to change payment credit card. I cannot even refill the prescription online, it says to call the phone number. There is an option while on hold to leave a voicemail by pressing 1, but it doesn't work either. Really??

Went to Walmart with a prescription for my husband after just leaving the hospital, was told they couldn't read it so they couldn't fill it. We're in Florida so we then took the same prescription to Publix supermarket where they promptly and very kindly had no issue reading the prescription and filling it. Spoke with the doctor's office and was told it's at the discretion of the pharmacist if they have an issue with a prescription for any reason. Absolutely ridiculous and just shows how little Walmart pharmacist care. You could clearly see my husband was standing there with the neck brace, bands on his arm from the hospital as well as covering from two IVs. If a pharmacist at that point cares that little then I will never be back! I am moving all of his prescriptions away from Walmart.

I was to pick up a medicine for my wife and Walmart prepared the wrong one. I have to drive more than 5 miles, and Walmart has to delay and I had to come back in the afternoon? When the medicine was supposed to be available the day before. I have to agree with one of the reviews that it is not being laid back, it is laziness pure and simple.

If I could rate this store lower than 1-star I would. The attitudes are lazy, not laid back. John, the store manager is disingenuous when engaging on serious issue with the pharmacy concerning anti-epileptic medication or holding employees accountable. Walmart pharmacy's lax attitude in medication coordination is appalling and borderline negligent. The store's attitude reflects that of the manager. Buy your shower curtain there, but leave your pharmaceutical concerns to the professionals who are NOT affiliated with Walmart. Your health is too important and their attitude towards life and death medical issues is lazy and apathetic. Save yourself!

Walmart pharmacy on Tidewater Drive in Norfolk VA. One of her pharmacist stated my prescription would be done at 5pm. She talked to me any kind of way and then spoke with other customers about me & the situation while I'm still at the counter. I said, "All you have to do is apologize and keep it going." She says, "I'm not apologizing for ** I ain't done." Plus she spoke to me across the counter the entire time.

These people keep giving me the WRONG medication for my thyroids. I tell them everytime I have my meds refilled that I only take (**) Not ** because they don't seem to work with my body as (**) Does and yes there is a difference. I know this because I'm the one taking these pills. My thyroids gets out of control with this generic mess and my doctor can back that up! I've informed Wal-mart Pharmacy of this on several occasions and it makes no sense that everytime I go to have my prescription filled, that I have to continue to go through the same problem over and over...

I have have chronic pain, and have had surgery. I get a Schedule I medicine, and have gotten it for the last 5 years. I have prior authorization from my insurance. Now they are saying I need to tell them my diagnosis for the medicine. They said it’s been their policy for a few years. Today they want to enforce it on my prescription. After going round and round with the pharmacist, they filled it within 15 minutes of the call. I filed a complaint with the corporate office; waiting on a call back. I went there, and they were giggling ; just like when I was on the phone. The tech just looked at them for a few minutes before coming over, and she was rude. They played the game of having my prescription behind the counter, and the pharmacist had to give the rude tech the bag. She took her time again, and was rude.

My doctor called in a prescription on April 7, 2022. The next day I got a text message saying the order was delayed for price check. I called pharmacy on April 14 to find out why order still wasn't filled. I was told they were working on it and was even quoted a price. The next day I got a text saying they were out and would have to order the product. Pharmacy called me on April 18 and asked if I still needed the meds. I said yes. She said they were out of the product and would have to order it. It is now April 27 afternoon and I'm still waiting.

After being prescribed a medication that my normal pharmacy (Walgreens) didn't have on hand & would not look to see if other Walgreens in the area had it either...I went on a hunt for it myself. Having contracted shingles and in immense pain, I called up every pharmacy & grocery store within a 30-mile radius to find antiviral eyedrops since my eye was surrounded & it could cause permanent eye damage if the virus were to spread to my eye. My local Walmart pharmacy was my last call.

I have a 17 yr old autistic child who takes meds. Is on Medicaid and last yr I had no issues with Walmart. His insurance paid for them. This yr one of his meds they told me would be 96 one would be 76 and one 21. A person on Medicaid normally cannot pay that much money for medicine. Would have had no issue with being on the 4.00 list. I switched over to Hy-Vee pharmacy. Same exact meds and his insurance paid for all. Will not use Walmart pharmacy again

They did not send my script and didn’t notify me that I needed refills. I called and was given different directions each time I called and I’m still without my meds. I wish my insurance never chose Walmart for my home delivery.

Came to pick up husband's meds in drive through 10 minutes before they are supposed to close for lunch. The pharmacy tech got my meds and took my bank card and driver's license and walked away without handing my meds or bank card. And walked away and went to lunch. Left me sitting waiting in the drive through. Never came back. I had to go park and go inside to customer service and ask for store manager. I explained what happened. She took me to get pharmacist which was on her lunch. She stated she was upset because I interrupted her lunch. I explained I needed my card and meds and was left in drive through. And that that was very unacceptable customer service. I called corporate of Walmart and haven't heard anything from them. I have been told they will call me.

First time I got yelled at. I was asking the pharmacist a question and she proceeded to yell at me saying, "You can't just come here and expect your prescription to be here every week" when all I was doing was ask her a question about the amount of the prescription and then today I'm waiting in line because they are closed for lunch but the line was so long so I waited on the side. So when the last person that was in front of me was done someone got in front of me and cut me off so I waited and then I got in front with a pharmacist and she looked at me all mad because she thought I was cutting people and I told her, "I've been here before the last person you seen. I would never call anybody off" but I'm giving her my license as I say that and then she's yelling starts yelling saying, "What do you want? You just giving me your license. What do you want?" So I'm telling her I want my prescription.

I have been getting my medications from Walmart pharmacy store no. 1998 Skokie IL. for more than 5 years, always I am having a great service from this pharmacy and they treat my like I am the most important patient. The pharmacists and the technicians are very kind, friendly and professional. I really appreciate their help and concerns.

Pharmacists at my local Walmart take a personal interest in my health. They take time to discuss my prescriptions and health issues with me especially if they sense a problem. Most every pharmacy associate is knowledgeable and caring. I'd stand in line there any day rather than deal with an impersonal online pharmacy.

Not that you have much choice in who specialty prescriptions are processed through, but they are awful. My wife's employer just switched to them 1/1/21. I have had the same call at least 4 times over and over again to get my needed injection in time. I am told it is being processed just to get repeat calls about the same thing days later. I WAS PROMISED IT WOULD BE DELIVERED TO DOCTOR TUESDAY. Just got called again today Thursday to process meaning it will not be there on time. Lackadaisical and no concern about the health impact of this needed shot. Said it was held up for $5 co-pay that by the way we authorized and provided information for twice previously. Not looking forward to dealing with these knuckleheads every 12 weeks.

My insurance only reimbursed specialty drugs through them, so I had to fill here for about 2 years. Every month you have to call in and speak to a rep who transfers you to a pharmacist who second guesses the doctor’s prescription. Sometimes you have to get your prescription resent because they do not keep good records of what happened in months prior. Then you get transferred back to the reps who rehash everything like you did not just spend an hour on the phone and schedule delivery. No other pharmacy is this bureaucratic and incompetent.

WalMart is huge but still their pharmacy workers treat you like you are the most important patient, getting the right meds to you on time and at the best price.

I love the lower priced medications compared to many other pharmacies. Usually have medications in stock and quick and friendly service.

I switched from one pharmacy to Walmart years ago and have been with this pharmacy ever since. The customer service is wonderful. The prices have been very affordable now on most of my meds.

Prompt, courteous, informative and supportive. I always feel welcome. Even though they might be very busy, I always feel like they listen and care about my well being.

Everyone in Huntsville AR Walmart are so friendly and helpful. As soon as I walk up someone is coming to the register to help me. They ask questions and give me information on my prescriptions.

The pharmacist tells me whether it would be a good time to get various vaccinations, based on the prescriptions I'm filling that day. In addition to having low prices, the staff cares about customers.

Very kind, professional pharmacist at our Northport, Alabama Walmart location. My husband and I are retired and on a limited income. They care for us and watch out for us regarding our medications.

Wal-Mart pharmacies offer reduced prices for Military Retired (me). They are easy to locate, offer fast service, and will even call you when your prescription needs refilled (if you want).

Walmart has discounted me and my family when we need our medicine sometimes when I did not have enough money at the time to pay. Walmart has great service.

I am very pleased that my local WalMart Pharmacy takes part in a program with a brand name drug that I take on a daily basis. If they did not do that, I would have a difficult time obtaining it.

I like Walmart Pharmacy because they are always friendly, professional, and they also have curbside pickup which is very helpful. I have never had a problem with Walmart pharmacy.

They're very flexible; they'll send text when your RX is ready to be filled & ask if you want it filled now or later. Also if you're out of town they'll transfer your script to a store close by.

Often the least expensive, but sometimes a hassle. Door near pharmacy is locked so you have to walk all the way around the store to get to pharmacy. Some techs are nice, other not very friendly.