Walgreens Pharmacy Reviews

Wait a minute. Walgreens just increased their film developing and printing prices and the consumer is supposed to get double prints! They are slick, increase prices with promise of extras, then just so happens they quit the "extra" set. This isn't over. I'm calling the BBB also. This store has always been "iffy" about their prices, in other words, you're told one thing, but when you go to pick up your order, the price is different and you have to haggle with someone over it. For those prices, I'll use Millers or Richards, I can wait on the mail. Goodbye Walgreens.

When I got to the clerk to check on the medication, she went over to another person and came back and said that it was almost ready. I could see into the interior pharmacy mirror that the person she had spoken to had just started gathering the ingredients for the medication. Then I heard someone asked if I was going to pay for the medicine. It took another 15 minutes to get the medicine which means that my sick husband waited in the car for over an hour to get his medicine.

I spoke to the pharmacy manager and she was very rude and said that the store was just busy. I asked her why they waited an hour to start mixing the medicine and she said that she didn't know if I was going to pay for it. I asked her if they were going to start making people pay before they got their medication orders filled since they seemed to expect it from me.

After re-asking the clerk, I finally got the medication for my husband. He was very sick and had to sit in the car for over an hour to get his needed medication.

No call back as of yet. I've contacted my prescription insurance company to make a complaint. I've contacted the NYS Board of Pharmacy to make a complaint, in the process of contacting the Department of Justice Drug Enforcement Administration due to the medication being a controlled substance. I sent an email off to Long Island Newsday. I'm also about to send emails off to the local news services. I had received a call back from the manager today that I missed, but since it took me over 3 hours to get through back to the pharmacy, he was gone for the day already. I am not elderly, and I work full time.

The main reason for me contacting all of these services is not for me to get my missing pills, though it would be nice, but if this is happening to me for a prescription of 10 lousy pills, what about everyone else, whether its a small quantity or large? Oh and the fact that it's a controlled substance helps too. Someone is obviously skimming.

When I went back for the last time, I said, please is this going to go on again and had it with the female manager who was so threatening and rude. When I tried to reach the corporate level people, all I got was a runaround when they told me to contact Lazar ** who swears he was trying to reach me. Yeah, right only once. Meanwhile I am playing telephone tag with him for 3 months at a time.

When I reach the executive level, that was a joke and half. No one knows what you're talking about. At this point I am so frustrated and disgusted I am verbally attacking them and telling them who I am going to call next for having them investigated. At this point I don't want to talk to associates but someone on managerial level to resolve this issue of the two stores that are now hiring a new breed of ***.

Finally I went to the Wellington store and told them of this disgusting service that I have been getting and they were unbelievably understanding and compassionate and that these things should not have occurred and that they also know of other complaints that has been coming from those stores.

Well, my wife picked the prescription up and brought it home. I started filling the pill box and it came up 30 short. I pulled out the bottle from last month and it barely fit the 150 I did get this month. I immediately returned to Walgreens and spoke to the manager. He said it was checked and tried to send me on my way. I told him to check his pill count. He barely wanted to do that. He asked who filled this prescription. One lady said, "Oh, I had to top it off. It only had 150 in it." He said, "Well, there you go. She says she topped it off not our fault." I said, "Okay, well maybe she topped off someone else. Please check the videos." He called a manager. He went back to an office and came back in less than five minutes and said, "Sorry, I can't tell from the tape." I then asked where do we go from here because the pills just didn't fall out of the bottle.

At this point, I knew something was up. I told the manager I was going to follow this through to the end. I was going to file a report with the police, which I did when I walked out of the store. I called the FDA. I called an attorney and planned on getting to the bottom of this. The pharmacist treated me like a bum who was trying to get more pain pills. The lady at the register made a comment that maybe I should talk to the person who picked the prescription up, my wife, who can't take them. The pharmacists repeatedly said the the name of the prescription loud enough for others to hear it. When I asked him to please lower his voice, he seemed to get louder and said it more.

I felt like I was judged by the Walgreens pharmacy workers and mistreated as a customer and a human being. Someone is either stealing the pills in the pharmacy or they are just not filling it and saying that they checked their pills on hand. Either way, Walgreens, you will be held accountable for your actions and the way you treated my wife and myself. My only goal at this point is to expose this problem. Walgreens probably put those 30 Percocet into someone else's prescription and that person has no idea.

I've never had an issue until last month with the count of my pills, filling my prescription, or my insurance. Way to go, Walgreens, you gave me a bottle that doesn't even hold the 180 pills and you're saying you don't have them. Now, it's time answer to the law. The police officers who responded to the call said that this was a problem that has been brought to their attention in the last couple of months.

To the lady that said she circled my prescription after she checked the count for the third time and then for some reason checked it again, good luck in prison. This is a controlled substance and the law will not ignore this when consumers complain. None is complaining that their antibiotics were short just their pain medication. I will not stop. This is my new project. I will make it the 30 days no problem with missing the 30 pills but I will take this to the end. I promise you that.

The pharmacy manager was very rude when I said I had no wish for the medicine and just to give back the prescription slip to me. They didn’t even try. I waited one hour for her to decide to give me my copy. I requested to close the case, give me a copy and that is done. Now looking at the paper, see that the last fill date was 09/29/2011. Somebody else got the medicine on this date! I still don`t have my original prescription. I’m not sure this is close. Please tell me who I need to contact to report when somebody else has a medicine purchased with my prescription?

So, I see my last receipt says they took $14.00! Really? So, the manager and 2 employees took my card and called customer service to hear my last transactions. I can clearly hear that it is saying,"$3.00 posted October12" five times, yet all 3 workers are telling me it is saying,"$3.00 deposited!" How do you "deposit" money onto a food stamp card?

So, to cut a long story short, these 3 workers are fighting with me over a $14.00 mistake that they made. Seriously! For an hour and a half, I was there, pretty much just trying to clear this up and make sure they knew I wasn't crazy. All she had to do was say, "I'm sorry. I made a mistake, and I'll fix it. "Yet instead, I went around and around in circles with 3 employees who clearly had no clue what they were doing and then did not want to admit that they were wrong.

So, I called a social worker and she let me know that she can see 5 transactions that were just made at that Walgreens for the same amount of money, $3.00. Right there, you can see they made a mistake because when they ran my card, it should have taken off $4.18 and I should not have owed $1. My whole point is that the staff treated me incredibly wrong for a mistake that they made. And when they literally fought me about it and just wanted me to say, "Oh, it's okay, just keep the money and I'll leave," that's where I drew the line. Once the social worker (who understood what I was saying, and I could tell in her voice that she was even annoyed by the stupidity of the staff of Walgreens) got on the phone with the male employee, she explained how they owed me $14.00 and then they finally gave me my money back.

I am diabetic and just wanted my sugar-free candy. They treated me like I was a burden, like I came in the store to rip them off, but why, after the cashier messed up the first time, would you run my card 5 times? Then, as I was leaving, I could hear and see them laughing and talking about me. I even had another worker come up and tell me where other Walgreen stores were (I guess, so I don't come into that one again), but I literally told her to mind her business because she had nothing to do with the situation. My overall experience was terrible and I could not wait to get the hell out of there and never go back!

I asked for an explanation and she said, "That was a law." I asked to speak with the store manager, and no one wanted me to call him or her. After 15 minutes of waiting for the manager (who never gets), another cashier called me, and she told me that today I am going to be sold the drugs (which are certainly over-the-counter), but for the next need, I am going to need ID.

I want to know whether to buy medicines sold over-the-counter needs a state photo ID, and what happens to people who do not have it.

When I called and told them about it, they were as casual as if nothing had happened; no apology; no nothing. I am a senior citizen with no car and this is a real hardship on me. They are beyond ridiculous.

Well now I have drove to literally 20 locations and called more than a dozen, and I've informed every location that I have filled with Walgreens before and I will give them all my information so they can look me up in there database, yet they still tell me no. Due to their policy, I am being deprived of my medication.

My first incident occurred when a member of Dr. **'s staff called Walgreens at ** to increase my prescription of ** from 5 mg to 10 mg. Apparently, a member of Walgreens pharmacy staff failed to document this interaction and note it on my account. When I went to pick up the medication, the staff pharmacist, Cedric **, said that no one had called or left a message and that he knew because he had been there. I called my doctor's office again, who assured me that the message had been left. When I called Cedric again, he accused me of trying to get my medications filled early, without a prescription. I was pretty upset considering I had 3 tests that week. Two tests, which I failed because of the incompetency of Walgreens' staff.

I was without my needed medications for 5 days, which made my dopamine levels fall drastically and threw me into a deep depression with major anxiety, a common symptom of rapid withdrawal from ** that a pharmacist should recognize. Cedric ** never offered to call Dr. ** because he knew that he was right. I asked if that was protocol for the pharmacy to be able to increase the dosage if the doctor called it in, and he argued with me that no one had called and I needed a new prescription. Because of time restraints with school, I could not get to my doctor to get a new prescription. Finally, a Walgreens manager was called because I was crying and so upset by the way I had been treated. Cedric was ordered to call my doctor and as a result filled my prescription.

The second encounter occurred when my dose was again increased from 10 mg to 20 mg of ** (I am very sensitive to the medication and had to start low and increase gradually). The pharmacy checkout started interrogating me, about my prescription increase and the early nature of it. I told her to call my doctor, and Cedric came over and looked in my eyes, as if he were trying to see if I was high. I had been up all night studying, so I am not sure what I looked like. To avoid any more controversy, I simply went back to my doctor and got a new prescription that said fill this prescription early. It was filled. When I went back again to get my next ** prescription filled, they lied to me and said that they didn't have any ** and didn't know when it would be in. I believe they also put a red flag on my account and alerted nearby pharmacies because other pharmacies refused to serve me.

During the third encounter on 10-8-11, I brought in my ** prescription (which Dr. ** had authorized for an early refill and increase in the dose to 2 mg./Day. ) The pharmacist said that it didn't make sense because this couldn't be an increase because I had my last prescription filled at 2 mg./Day back in April (way before my current prescription). I said that I had used CVS the last time I had the prescription filled and that they could call them to validate that my last prescription was at 1 mg/Day. They validated the information and then the pharmacist proceeded to say that they had to call the doctor on Monday to get permission, even though my prescription clearly showed an increase in dosage (this is completely opposite of what Cedric had explained in my first encounter that I needed a new prescription). Now I have to wait over the weekend to get my needed medication.

I realized that pharmacists are trying to control controlled substances from being abused, from people forging prescriptions, etc., as I have read up on your new policies on substance diversion. However, I am a patient that desperately needs my medications in a timely manner, to function in a high stress scholastic program. I am tired of being harassed and am considering legal action at this point in regards to your pharmacy trying to play doctor. There should also be penalties to staff members, who abuse your new substance diversion rules.

Your staff needs to be able to better communicate with the consumers the laws and protocols of your company in regards to increased prescriptions of controlled substances. Many of the above situations could have been prevented by the following: tell the client to use one pharmacy when filling a prescription for a controlled substance, quit harassing clients and give them the benefit of the doubt until proven otherwise (i.e. Call their doctor and if it proves false give them over to the regulating forces), give your clients clear and legal rules of how their doctor needs to express an increase in dosage (either by phone or by prescription because there is severe discrepancy in the communication above), have a strict protocol when documenting phone calls by doctors and repercussions if it is not done properly. In addition, have a handout to give to patients receiving controlled substances that clarify the controlled substance protocols. It is sad that I, the consumer, have to come up with these strategies to protect valid patients. Walgreens is a large company and needs to get control of this situation. No valid patient should ever feel like they are being harassed and that the pharmacist is treating them like a drug addict.

I would like to hear your thoughts on this matter. Please contact me via e-mail ** or **.

I immediately took the bottle back and gave it to the pharmacist and told them what happened. They didn’t even question me. They just took the bottle back and topped it off with the rest of my pills as it should have been. To me, this was a red flag. And it seemed strange for them not to even question me. So, I think they were surprised that I actually counted my pills. And they also knew they made this error so there was no need to question me. The problem I found with this is that there was a second initial on the bottle. It was as if a second person was verifying what was actually inside the bottle. So, that tells me someone is lying and not actually doing their job. There's no way a person should initial a bottle without verifying its content.

I decided to call and register a complaint. I left my name and number but no one ever called me back. Just think if I had not counted that content and waited maybe a day or so later to do it before I took it back. There is no way they would have believed that happened, especially if a new shift had come on, which meant I would have been screwed. Today, Oct. 8 (2 days after I got my new prescription), I decided to count to verify the count was right. Being I take a pill 3 times a day meant that there were supposed to be 6 pills used. This meant that I should have 84 pills in the bottle. Well, you wouldn’t know it. There were 82 pills inside the bottle, which means I was short by 2 pills this time. This is it. I am totally finish with Walgreens. I am so pissed off because I wonder how many other people they are stealing from like this. They are taking 2 to 3 pills from a customer's bottle. They are thinking it will go unnoticed because the bottle looks full anyway and the average person would not count it anyway.

This is a crime. I am going public with this because it's a crime, ripping people off. What are they doing, selling these narcotics? Taking 2 or 3 pills per customer times 50 customers, that's 150 pills. And I guess they can make big money doing it. But I will contact my local news channel and post to blogs on the internet. Walgreens has seen its last dollar from me. Hopefully, I can persuade everyone else to stop doing business with you. On top of all this, they are very slow and unorganized. I think back now on how I used to run out of my medication so quickly and never giving this a thought. So, this tells me I have been getting ripped off for a long time. I am going to tell everyone to count their pills when doing business with Walgreens. I hope someone of authority reads this and decides to do something about the crooks that work at this Walgreens in Hampton, Virginia on the corner of Mercury and Armistead.

I contacted the corporate office to file a complaint. The investigation results indicated that it was a human error. I have names, dates, and positions of personnel from that event. Since then, I have been sparely working with George ** with your claims department. Sedgwick last week offered me a settlement of $5,000 for the worth of my husband. Is this a joke? I have posted this on the internet and placed calls to the television media. Others should know just how you value your customers. I have never even received a letter of apology or regrets from you guys. Wow, you are on every corner here in the city! If only people knew what you are really all about.

I went back to my doctor and she checked her list of medicines that were covered by my insurance, and it was there! He also gave me a hard time when I tried to fill my other prescription! He wanted me to pay out of my pocket because it is over the counter. I had to explain to him that there is a difference and it is not over the counter. After that, he took it and told me that he was going to fill the prescription.

I stood there for almost an hour. I was so frustrated that I had to take back my prescription and go somewhere else! I strongly believe that this so-called pharmacist is a spiteful and disgusting person; the workers there are lax and lazy; and the relevant authorities should get involved in this matter!

I see my doctor every three months and get scripts with three refills which should cover me for four months. When I take the script into them, there is another refill in their system so they put the new one on hold; then in one month, when they try to refill on my automatic refill, they send a message that they have to contact the doctor. Their system does not work and it will not recognize the script on hold.

The management is not interested in correcting this issue. I now had a script refilled that when I start the script over two years ago, I took 500mg and for the last year, I have been taking 750mg. They refilled this month and they gave me 500mg.

They are not willing to correct any issue with getting me refills on time. I have to argue with them each time I get my six scripts filled. It would be easy to leave them but I am not going to give in that easy.

The manager said she was going to review the video tapes from that morning to see who it was that I gave my prescription to. I plan to go back tomorrow to see if in fact any progress was made. To top it off, I (as well as the student working and other customers) got to see cockroaches crawling around the register while I waited.

On December 13th 2010, my husband was admitted to the hospital while I was at work. I left work and went home to write all his prescriptions down so I had an updated list for the hospital. I went to the emergency room and gave them the list. My Husband has been disabled for over five years and later that evening, a nurse came in and handed my husband diabetes medicine. Me and my husband look at each other and told the nurse that my husband was not a diabetic. She told us that this medicine was for diabetes. My husband's blood sugar levels were all out of whack.

I went home and found the prescription bottle to see if the doctor prescribe this to my husband and found out it was someone else's medicine and my husband was taking it for three months. My husband was admitted and was given shots to get control of his sugar levels. This could explain the dizzy spells my husband was experiencing, as well as, he was constantly telling me that he was not feeling well.

I contacted Walgreen and they put a claim in and nothing. I keep getting the run around and in the mean time, I am paying for these medical bills that Walgreen has caused. Any help would be greatly appreciated.

On the evening of September 9, 2011, I said I would pick it up on Saturday. There was no text message to let me know that it was not ready. I didn't go pick it up until Monday, where I was told that they did not have it in stock and that they only ordered one day a month. The technician then stated that she would call to the other Walgreen Prescriptions. I then asked if there will be a problem with workers compensation; she said no, since I had it approved previously by OWCP.

So, I went to another Walgreens to pick up my prescription and guess what? It was after 7:00 PM. The OWCP office was closed, and now I have to wait for another day because the Walgreens' pharmacy staffs did not know what they were doing. I am so fortunate to have been taken cared of so thoughtfully. I have never been to such a wonderful place. I don’t think I will ever go back to Walgreens again.

Is there anything you can do about that? Also, the service there is not nice. People are not friendly. They are nasty. All my life I work with the public and believe me, the public is the one that keep you in business or put you out of business. Please let them know that. Thank you so much.

I went to the last aisle across from pharmacy. I squatted down to look at the items on the bottom shelf. Not even three seconds, I was struck. I felt immediate impact on the left side of my head, shoulder, hip, thigh area. From the impact, I was shoved off balance and my right hand prevented myself from falling down. I was struck by a thick plastic pallet used for moving product on and off the floor in big quantities.

I told the employee's boss what happened and he did send the employee to the front to work on register. The manager said and didn't write out an accident report. So I sent an email explaining what happened to the headquarters of Walgreens. I did receive a call back from a lady from Walgreens giving me a file number and that a lady named Sandy from Sentric would be following up. We miss each other every day. I leave her message and her last message to me was that the case is open and that I needed to find out what I need to do. Every time I call Sandy at 1866-640-2927 ext 51077, I get her answering service.

I feel this is going in a big circle and if this lady Sandy from Sentric can't handle her work, she needs to have other people get working with her. I heard my doctor wants to speak with her. I need somebody else's help with my case.

Debra ** (**)

However, the pharmacy department is the worst. They are always behind. The promise for 15-minute prescription is a joke it is more like 75 minutes. They never answer their phones. They always look like they are in an ever sinking ship. The techs run around because they are so busy they seem to make a lot of mistakes just because they can not focus. The lazy pharmacist will just stand there at their little computers and never help--it is like watching a bunch of mice run around while a lazy child watches (pharmacist).

It is more of a stressor for you as a consumer because you can only fear all the mistakes from this overwork bunch of techs. One day, it will most likely be your medication they make the mistake on.

I became concerned and took them back to my pharmacist and asked him to check and see what these remaining pills were. He advised they were Walgreens brand headache medication. He then informed me it was literally impossible, this could have not happened in his pharmacy. Well, since I live alone, have no young adults or anyone else living in my house nor had I had a break in or do I know anyone with a drug problem, I found that quite insulting. Next stop, attorney.

1. Panhandlers frequent the parking lot asking for money. The manager will not call the police to run them off.

2. The front cash register is closed half the time, with no sign directing customers to another register. I've unloaded my cart on the counter, thinking the register was open, and I've seen other customers do the same. I've also seen cashiers walk away just as a customer comes up to be checked out.

3. Employees stand around talking while a long line of customers is waiting (usually at cosmetics) to be checked out. Why can't they open another register?

4. An employee licked her fingers to open the plastic bag, then picked up my purchases. I stopped her right there and told her that I didn't want her saliva on items that were going into my home. She glared at me like she wanted to kill me. There was a bottle of hand sanitizer next to the register and she picked it up, doused her hands, and slammed it back down. "There, are you satisfied?", she snarled. At that point, I walked out leaving about $50 worth of items. I called the manager when I got home and described what had happened. He agreed with me that what she had done was very unhygienic and that her conduct towards me was unacceptable. He said he would make sure all his employees knew not to lick their fingers to open the bags. Guess what? Two weeks later, another employee did the same thing.

5. I was at the store when a young boy sailed in on a skateboard and continued skateboarding up and down the aisles. I was able to get out of his way but what about elderly customers who may not be able to move very fast? He could easily have knocked someone down, resulting in personal injury and a lawsuit. I kept waiting for an employee or the manager to stop him, but everyone carried on as if it was no big deal. I mentioned it to the cashier who checked me out and she looked at me as if I were crazy.

6. There is a young cashier who works there who was very rude and disrespectful to me. She wasn't wearing a name tag. When I went to her register, she greeted me as "sweetheart". I told her my name was not sweetheart, and that to address someone like that was very rude and disrespectful. She gave a sort of snort and laughed. I reported her to the manager who said he would talk to her. The next time I was in the store, she did it again. She still wasn't wearing a name tag. This time, I notified the manager while I was in the store; it was a different one that I had spoken to the previous time. I asked if employees weren't supposed to wear name tags and she said yes and asked the employee where hers was. I could tell she was on the verge of laughing when I told her how I had been disrespected twice by this employee. I saw them exchanged sympathetic glances like, "we'll have a good laugh as soon as this old bag leaves". I told them I would no longer be a Walgreens customer because of this disrespect. That I spent a lot of money there which would now to go another store. The manager said no one had meant any disrespect but at that point, I didn't care what she said. I have not been back to Walgreens since, and that was 3 months ago.

In September, Dr. Laura ** added ** to those daily medications, prescribing 75mg prescription per day to treat the hypothyroid condition. The pharmacy, however, added a 100mg prescription, which apparently came from Dr. Hohn **, a physician who I don't know. I've never heard of him, much less spoken with him. Given that I am accustomed to receiving all my medications at once at each month from the pharmacy, I simply took the prescriptions home and followed the instructions about what to take each day since Dr. ** had prescribed ** as a new medication. It never occurred to me to double-check the doctor's name on the prescription bottled, which was emitted in my name with all my other medications.

As a result, I took 175 mg of ** per day--100mg more than I should have been taking -- for more than seven months because the pharmacy continued to renew the prescription from Dr. Hohn ** every month.

In March 2010, I began to experience severe discomfort that I had not experienced before. The most important symptom being extreme itching sensations throughout my entire body. The itching condition continued for weeks, night and day, keeping me awake for 24 hours, and sometimes more. I finally made an appointment with Dr. Laura ** to assess what was going on. She ordered blood exam, which showed that I had far more ** in my system than was prescribed by her. She said that is a side effect that can occur from the excess use of the medication. This is when we looked at the prescription bottles and realized that the pharmacy had been giving me an extra unauthorized dose of 100mg, supposedly prescribed by Dr. Hohn **.

I called Dr. Hohn **'s office to inquire why this have happened. I was told that I'm not nor have been a patient of his (he only treats elderly people) and that they could not explain how this error happened.

Because the itching condition started in March, I was just hired by a tax preparation agency and I couldn't work as the agency expected, so I had a lost of 1500. I submitted a complaint to the New Mexico pharmacy board, but I never received an apology letter from Walgreens, until I submit a complaint directly to the main Walgreens office online.

The manager of the pharmacy in Walgreens called me to tell me that she was very sorry about what happened, and asked me what I wanted. I told her that I would like to see a big campaign advising patients to check carefully their medication bottles to avoid this kind of errors, and that I would like to be part of this campaign to talk about this nightmare I experienced. She said it was a good idea and she will share my proposal.

This conversation was almost eight months ago, but I didn't hear anything from them. Then I went to the pharmacy to ask her what the officers of Walgreens said about my proposal and she said that it takes time. I'm still waiting for them. This nightmare really affected me emotionally, because dealing with lupus is very hard to live with it, plus the extra symptoms from the reaction of the overdose of **. I feel ignored, like they don't care about me. Here is a link of people complaining about Walgreens: https://www.consumeraffairs.com/rx/walgreen.html

None of you understands what actually goes on in order to get a prescription to you. All you care about is what you need, not what the pharmacy needs to do in order for you to get your medication in a safe and timely manner. You never take into consideration to what else is happening around you. At the pharmacy, all you want is your drugs right now! ASAP (As Soon As Possible)! It is not that easy, trust me. When you drop your prescription off, you need to realize that there are fifty others before you that are sick as well, and they want their medications ASAP, as well. It is going to take a minute.

You also never take into consideration what the technicians or pharmacists are going through. You are allowed to have a bad day, but they are not? Also, to comment about pharmacy technicians merely being glorified cashiers, it was a very ignorant comment because you have no idea what they do. They do everything! The only thing that they aren't allowed to do is consult and check prescriptions that the technicians fill!

You all need to take a deep breath, and really appreciate the little things in life. Quit complaining about people trying to do their jobs. Do you think that magical elves are filling your prescriptions? No, of course not! They are human beings just like you! Maybe if, you would give them longer time, and not have everyone request that their prescription be done ASAP, there would not be as many mistakes. Just think about it!

Patience is a virtue people! Getting worked up about stupid things is not going to make anything easier or quicker. Why do it? You are just going to give yourself a heart/panic attack. Just face it, there is probably going to be a problem with something in your life, so why get so worked up? Just calm down, it will be okay. You don’t treat other people at other public places this way, so why treat the people who fill your medication with such disrespect? It will only make things worse. You would not appreciate it if someone came into your work and treated you in such a manner. You customers can be such inconsiderate, mean, selfish **holes. Thank you and have a good day.

I received an auto prescription request from a Walgreens store and they put on the top right of the prescription, "Beware of Pill Mill" about 15 months ago. I called the pharmacist and told them that we were no pill mill and that we did everything by the book. The pharmacist said, "I don't know how that got into the computer system." I told her to get it out of the system because it was not very ethical or professional for them to do this.

Then a month later, I got a call from two patients that had gone to a Walgreens in another location. They said, "The pharmacist will not fill our prescription and they said you are not licensed!" I called the pharmacist and told them that I was licensed and not to tell that to the patient again! The patient had to fill the prescription at another store. Then all of a sudden, I started getting all types of complaints by my patients, saying that Walgreens' pharmacist all over the place in California was telling them that I was not licensed or that I was a PA and could not prescribed medications, or that I should not be prescribing pain medications. I even had a pharmacy telling me that she was going to call the police on me and the medical director.

This thing with Walgreens is getting way out of control. They are telling these lies to hundreds and thousands of patients from other doctors as well. I have not investigated this, but I have over one hundred patients (direct witnesses) that Walgreens' pharmacists have told them that I don't have a license or some other type of bold lie. The funny thing is, when I prescribe an antibiotic or a schedule IV drug, Walgreens' pharmacy fills the prescriptions with no questions. But when I prescribe pain medications, they tell the patients that I am not licensed.

Walgreens is the only pharmacy doing this stuff and I don't know why. My last contact with a pharmacist was last week, when I called a pharmacist in Perris, California who I had spoken to in the past. Their pharmacy was bought out by Walgreens and the pharmacist said, "Guy, you never had a valid license when you worked here in Perris!" I told Dave, "If you tell another person that I don't have a license I will sue you for slander!" Then, I hung-up the phone in his face.

I just had major back surgery. I want what my surgeon wrote for. Why Walgreens needed an explanation as to why I didn't want the 5's this was beyond me. My well-respected doctor wrote the script for the 10's. You are to honor it or give it back. I have a swallowing problem plus M/S & I take 23 total pills a day 1 more don't sound like a lot but it does to me! All 23 scripts is to be filled by Walgreens. I took my scripts elsewhere. Now the PRN'S will go too!

against the company.

It makes me want to never shop at Walgreens again. I should be able to use the store coupon and the one I got in the newspaper, if I can do it elsewhere. Coupons are a big thing right now, there is a show on TV where people are using multiple coupons. I have seen the coupon queens in that store, hoarding all the sale stuff in their buggies and using more than one coupon, why can't I?

This is worse than any one knows. I have one patient that I called Walgreens and reported; they gave my patient medication with someone else’s name on the bottle. I was told in the presence of my patient, ''He's been taking ** for a year. He can take the medicine; it’s just has the wrong name.'' Patient and I requested his medicine with his name. I don’t know who to report this big problem. It’s an epidemic in the 38109, 38116, 38118 and 38104 areas of Memphis. Some type of investigation is need.

They told me Gillette wouldn't let them print the $10 register reward because they claim their register rewards are manufacturer coupons but yet you can purchased other items other than the product they claim is a manufacturer coupon (register reward). They did not advertise "Buy $30 of Gillette products, get 10 register rewards and if you don't have coupons to help you pay." I would never go back to Walgreens and their register rewards are a big joke.

They are upset because. I am complaining about their efficiency and the way they deal with people. I spoke with the manager, but he himself is not listening to complaints and is siding with all the staff.

I did not have my photos printed. You do not pay in full for services that have not been rendered. I did not experience an economic damage other than I was unable to take advantage of the special the store was running for printing photos.

They could have been nicer to the good-paying customer with insurance and had me as a customer forever as I will be on this medication for the rest of my life. Walgreens does not know how to fill a prescription if they do not have it all in stock, they do not know how to process a coupon, and they do not know how to treat people in general. I would bet money that how they treat people is a direct result of their business practices in Florida with all the opiate dispensing that they do. Walgreens, I see you opening new stores everywhere, all those stores will be closed soon. One time, Walgreens told me that they could not fill my prescription because my doctor did not have a DEA license, the license number was on the top of the prescription! Get it together!

I got so mad that I swore and left the store. I went down the street to Shop Rite and spoke to the pharmacist there. She rang up my purchase of ** 24 hour without a problem. I could not imagine what Walgreens did with the register/computer to block me from buying what I wanted to buy. Walgreens refused to check to see if they made a mistake ringing the register, which apparently they did, since I didn't have any problem at the Shop Rite Pharmacy 15 minutes later. This happened today, 5/1/2011. Incidentally, kudos to the Shop Rite pharmacist--she is a gem!

This day, I had a poison oak rash in a very discreet location, and along with it, on my lower back and legs. I couldn't get in to see the doctor that day. A physician's assistant (PA) who also is my neighbor who works for the doctor's office came over and gave me the diagnosis. She said that she would get me in to see the doctor on Monday, and she wrote me a doctor's note which she claims would go into my medical file on Monday.

I went to work the next day and gave an assistant manager on duty the note who immediately questioned its authenticity. I stated, "I am sorry you feel that way, but it is a real one." I was off the next two days, and I went back to work on Tuesday after visiting the doctor's office. After about an hour after my arrival, the manager, James **, along with an assistant manager Chris **, called me into the office.

At that point, I was told they had contacted the doctor's office and also faxed over a copy of the doctor's note to the doctor's office. They told him it wasn't a note from their office. I told them about the PA coming over and writing the letter. They automatically accused me of being a liar and kept making comments such as "Fess up, we know you wrote the note." and "You need to be honest with us and stop lying." I stuck to the truth but to no avail. They even insisted that I call the doctor's office and put it on speaker phone so they could hear it. And I was told to talk to the PA who wrote me the note and verify that I was a patient there and they wrote me a note to be excused from work.

I had never been so scared in my life, and the questioning was harassing. About 20 minutes later after enduring intense questioning, I started to have an anxiety attack. I was then told to go home by James **. He told me to call him tomorrow, and he gave me two choices to either resign or be terminated.

I contacted the doctor's office which stated that they were contacted by James ** who was asking about my medical status. The doctor's office insisted that none of my medical information was given to James, even though he was quite persistent. He did fax over my doctor's note to them. The office manager told me that she did tell James that the doctor note wasn't in the normal template that they use to write doctor excuses.

She then said that she couldn't however confirm or deny that it may have come from another source inside the office who did not use their normal template. The office manager did go on to tell me that a copy of the doctor's excuse that the PA wrote me was added to my medical file. However, this was done after she had spoken with the store manager about it.

After hearing all that, I called James and told him that I wasn't resigning, since I felt like I had done nothing wrong. He then said, "Well then, I am going to have to terminate you for dishonesty and fraud. I told him to call the doctor's office, and they would tell him that the doctor's excuse was legitimate. At that point, he said, "I have done all that I need to do. It's over."

I feel like I was wrongfully terminated. I called HR and Loss Prevention, but they were taking the manager's side. The doctor's office maintained that they never said the note was a fake, but rather, it wasn't in the normal template. I am shocked that people would do this kind of things to other people. What has this world come to?

I will never ever use Walgreens again for the rest of my life! I will drive out miles of my way or have the medicines mailed before I put my wife through such discrimination. We are an inner racial couple and the black girl seems to take her problem with this out on us! Never again will I subject my family to a such poor, careless, insensitive, and non-caring business service as what we have had felt today! By the way, I am working man in the mid-forties, my wife is a decade, a younger health facility manager and we have raised two lovely daughters. My wife and I both hold MBA's from major universities and feel that we are level-headed.

This kind of business service should never be experienced by anyone. Nevertheless, we look towards people for help in times of necessary need like fighting cancer.

Do we have to wait for damage before your employees take action?

I have been there before and saw that she really have a bad attitude with lots of folks besides me. Please help me and everybody else. By the way, I needed the ** badly to stop a tooth decay that has bone loss, as well as bacteria that was about to enter my bloodstream that may cause death. It's very painful! Sometimes, pharmacist should be more caring. Thank you for hearing me.

I called her and complained about her curtness and behavior, at which time she told me rudely that she was attending to others. I told her there was no one else in line but my guest and another man. She proceeded to say, "How do you know?" I said that her lack of professionalism to attend to customers would be reported.

While I do understand about the service of others, I also think that it is the responsibility of the staff to ask if the client was in a rush or if the client can wait. Sometimes clients have immediate needs that can be attended to with little or no disruption to what the staff is doing. I am embarrassed to have recommended my guest and then have her treated as such. I, myself, transferred my prescription from Taos Pharmacy to Walgreens. This is the first time I have encountered lack of professionalism.

My mother used to live with me. My mother was an alcoholic and an addict. She had pretty much quit drinking back in the late 1970's, but her addiction then turned to pills. In the beginning of 2010, when she was 75-years-old, she was recovering from congestive heart failure. Her doctor had prescribed ** for her because, being the addict she was, she convinced him she was 'oh so nervous' but in reality, she just loved the high she got from it; especially when she took many more than was prescribed.

In the beginning of 2010, she was in the hospital because of her heart condition. When she came home, she had a home nurse who would come in 3 days a week to help keep an eye on her health. When he first started coming, I informed him of her addiction to **. He then saw it for himself so it wasn't just my word against hers. I told him that the only way she could safely take the drug would be for me (or someone else) to administer it to her. He agreed so he called Walgreen's to inform them of the problem & to tell them not to give her prescriptions to anyone other than myself because one of the ways my mother would be able to abuse it was to go behind my back & call one of my sisters to go pick up her **. (They also have issues with drug abuse). Walgreen's was informed by a health professional that this elderly woman was an addict yet in their infinite wisdom, they decided they knew best!

Mom was prescribed a 10-day supply by her doctor & he would always give her refills. When she would get her refill, she would take a 10-day supply in two days! When she had taken them all she would do was start calling Walgreen's every single day until she could get a refill. This alone should have been a red flag for Walgreen's, but no!

On February 9, 2010, even though Walgreen's had been informed by my mother's R.N., on two separate occasions, not to allow anyone but myself to pick up her prescriptions, they allowed my younger sister to pick up her **, even though it wasn't due until 2/11. The prescription should have lasted her until, at the very minimum, the 19th, but her pills were gone by the 12th. She started to go into withdrawals, but because her heart was so weak from the congestive heart failure, she died on February 13, 2010. If Walgreen's had been more vigilant, she might still be alive.

I am disabled due to many health problems. My doctor is fully aware of all my problems and prescribes my medicine accordingly. I do take a controlled substance (pain medication) & due to some of my medical problems, I do need to occasionally refill a couple of days soon. Well, Walgreen's, again in their infinite wisdom, has decided they know better than my doctor, and won't refill my medicine until they feel I should receive them.

Now, if I thought they were just concerned for my health, I wouldn't mind this quite as much, but the way they've handled it is so unprofessional as to make me take my business elsewhere. Instead of being somewhat honest with me, one pharmacist (unfortunately I didn't get her name) decided I didn't need to get my refills as soon as my doctor was prescribing it for me (even though she knows my health problems intimately). I wouldn't have expected her to come right out and say "I think you're taking your medication excessively, and you may be an addict!” However, if she had had an ounce of professionalism, she would have said something to the effect of, "It's our policy not to refill this medication any earlier than this date unless we have express notification from your doctor". But, no! Instead, she flat out lied to me telling me a ** & bull story about there being a state law that it couldn't be filled earlier than every 27 days. Even though my doctor sees fit to refill it early because she's aware of all my health problems and my insurance will even cover it without saying "refill too soon".

In short, I will never use this Walgreen's again for any reason; and possibly not any Walgreen's.

I am the consumer, paying for the service and I am the person doing all of the work to make this happen, same old Walgreens as before. I called in today to order my medication and they still had not transferred my prescriptions from the local Walgreens to the mail order, and so I am now looking at 48 hours to process my prescriptions and another 1 to 10 days before it will be mailed out. I thought I had already taken care of having the prescription transferred, so that I would not have to wait.

I HATE Walgreens and I may choose to go to CVS, Costco or my local Grocery Pharmacy instead. I will have to pay more but it will be worth not having to deal with Walgreens.

It's sadly one of a growing number of business that employs cashiers who respond with, "huh?" "what?" "yeah?" I was born in 1982. I am not 80 years old and I think that is so rude! I know that they make employees watch videos prior to employment, stressing how and why they should be courteous. Walgreens also employs a "pharmacy tech" who think that Ebonics is the nation's language. It's not; it's very rude. When the person is handing me a bottle of lethal substance, I don't want to hear, "What's your address?" It's frightening.

This Walgreens also openly discriminates people who take "controlled substances." I got addicted to opiates partly because Walgreens used to fill a single month Rx, five times in the same week. Before Rx abuse became glamorized on TV dramas like "House," Walgreens didn't care if you were 29 days early. They didn't care if you didn't have any refills, they would just take my money and sell me drugs. Something also tells me that by the hundreds of times that I did this from 2002-2004, it wasn't a careless mistake or lack of vigilance. I think that it had to do with the company making money. When a $50 Rx becomes $250, who wins?

I've gone into treatment and am now on an opiate detox medicine. Now, I can't even get that filled on a normal basis. They scrutinize every record I have and even if they think they're right, they refuse to fill it. They don't protect, they discriminate. Because that's never happened with insulin. **, you don't even need an Rx; they'll give you a dose until you see your doctor. Honestly, I think that they have a list on how to turn happy normal customers into raging homicidal maniacs. Over the years, I have seen about five to six people flip out to the point of cops coming due to courtesy and not crediting accounts after their "techs" messed up. This has been unique to Walgreens only.

Well, I almost got to that point today! After waiting in line with a bunch of ill people for one hour and 10 minutes, I was told, like I usually am, that my Rx was too early to be filled. You see, this is normal for Walgreens. Why tell you right away? Make the customer wait for over an hour first! I don't take anymore than what is prescribed now, so I knew that there was a mistake. The "pharmacy technician" (that's the biggest joke for a glorified cashier and shelf stocker) got the pharmacist. The pharmacist was certain that I was a junkie from her first rude comment, then helped out even more by rolling her eyes in front of my face. She then printed my Rx out and it showed that the doctor had made a typo. You could see her smile from proving me wrong.

Mind you, this is the third refill, and "you shouldn't had gotten the others filled," said the pharmacist. Forget the fact that I've been taking the same amount for the past two years, forget the fact that you can easily misinterpret what was written as it was a typo (7 tabs for 14 days vs. 14 tabs for 7 days). You see, these "pharmacists don't even need a brain because they aren't allowed to make educated decisions. They probably got caught over-filling Rx's so now they watch like hawks.

Now, I'm left without the medicine that I need until I can see the doctor and pay him $100 first, of course. Then, I need to go back to financially support Walgreens so I can live a normal life trying to better myself. I could say "forget it" and go down buy some heroin and overdose. We, addicts, don't need anymore stress than life already gives us for free. It makes getting better much more difficult. This is the second time that I've been without my medicine due to another person's negligence. First, it was the pharmacy; now, it's the doctor's typographical error.

The employees at Walgreens make you feel like dirt, especially if you get controlled medicines prescribed. They will treat you with suspicion, and give you a biased attitude. Even the "real" pharmacist at this store feels that they not need be kind or professional. I really feel like I'm disturbing some rude teenager in the middle of a date, more than trying to get my medicine at a professional pharmacy. I also feel that Ebonics is the last place on earth for a pharmacy. People are trying to get their medicines and leave, not listen to Lil' Kim and Jay-Z rap about street life.

If you are in any position to do anything at the Walgreens in Lombard, IL, please bring this to someone that actually does their job. Because out of four complaints with managers, I'm beginning to feel that the complaints aren't taken up with anybody. The same tech still takes her lunch if there is 10+ people in line, another tech continues to speak Ebonics, and all of your female pharmacists (I'm so not sexist) act like teenage valley girls. These people could make a mistake very easily--whether the pharmacists are paying to much attention to their facebook discussions, or "Lil' Kim" could get things lost in translation from Ebonics to English.

Even though someone may take a "controlled medicine," it doesn't mean that they're an automatic scumbag. If you can afford your medicine elsewhere, I would do it, but everywhere else is at least $15 more so I cannot.

I was very concerned and immediately called the pharmacy. They supposedly double-checked their computer and said "We don't make mistakes like that." I was astonished at their reply. I told them that I had been taking the same medication for years, and I knew it wasn't the right medication. Then the pharmacist checked with a manager and said "Oh, we apologize we gave you the 20-mg tablet."

But the strange part is that even the label on the jar and the attached "personal prescription information" said that it was 200-mg and a blue tablet. The pharmacists then said, "Can you bring it over?" I said that I wouldn't be able to until the following day and asked that if they were sure it was only a lower dosage, if I would be able to just take 8 tiny pills to make the 200 mg. She said, "No, we need them all accounted for and you need to bring them back today, because we need to make sure that we get the same ones back."

I was not in the ability to go back to the pharmacy, and then after a long time on hold, the lady said okay and that they need to have the exact amount back. The reason for this is because previously, I have been issued a prescription with wrong labels. I was told that I would be getting 30 pills/tablets, and I would only receive approximately 25 or 26 pills only. When I expressed my concern, yet again, I was told that they don't make any mistakes and that I was wrong. What can be done to hold them accountable for their mistakes?

When we got to the check-out and the girl began to ring up our purchases, they were not ringing up correctly as to what we thought we were paying. I said, "Those are buy one, get one free." She snapped, "Not this kind," and said another brand name. I said, "Those were in a box which has a sign that they are buy one, get one free." She replied, "Did you look under the green paper?" We turned to go back and look under the green paper thinking we had missed something. She called the manager of the store. We looked under the green paper, expecting to find a price, but only saw the word "free." Then went to the aisle and put the bottles back. Going back to the end cap, 2 people were standing there. One said the vitamins were not on sale until January 2, 2011. (It was written on the box in small letters.) The only thing the manager said was, "I'll take that," when I was attempting to replace one of the twin packs. No apology, no anything else.

Whoever heard of putting merchandise out in a large display and expecting people to pay a double price for 5 days before the sale actually started just by placing a small piece of paper over the word "free." We put everything back, even the pack of gum in our basket and left the store thoroughly disgusted. We went to another pharmacy where everything was marked and purchased most of the vitamins there. I have been a customer of Walgreens for years and have never had an experience like this, in fact, have found their employees to be helpful and pleasant almost always. I was embarrassed by their very poor customer service in front of my friend whom I had told that Walgreens was a great place to get what she needed.

What is in these ingredients that could turn a simple case of jock itch into a massive outbreak around my entire genitalia area as well as wherever I touch. Please take this as my official complaint. In conclusion, I seek all damages as well as pain and suffering for this inadequate product that has caused a severe risk to my health.

The next day, I went to the store to buy some chocolates for Christmas gifts. They had a big sign saying two packs of 12 or 15 of Rocher chocolates for $5.00. I picked up the pack of 15 when I went to the counter and they told me that it is $7.00 per pack. I told them that their board says two packs for $5.00. The manager had no answer and said, "No, it is different." I advised him to show me how it is different from what it says on the board and he told me that he does not want to sell it to me. If they do not want to sell it at the displayed price, why do they attract customers by displaying one rate and charging a different rate? The manager was very rude and has no customer service skills.

I went back to the pharmacy after being home, sick and I was told that they were not ready. So I was upset and said then why did they text me. They said they will personally call my insurance. So I waited another 20 minutes and then paid cash, only because she assured me I would be reimbursed when the insurance comes back with the response.

I went home, with only one of my medications. This was 54.00. I then received another 4 text messages from Walgreens with random not ready, ready for pickup. I then received a voicemail message stating that I needed to bring back my medication immediately if I wanted to be reimbursed; otherwise, I would have to pay full price, since it was too early for a refill. I was upset, because I still have not received my antibiotics or cough syrup. They charged me more than double with the assumption that they would bill my insurance, and isn't it their responsibility not to honor a refill if the date is too early? I don't track my dates of refill.

So I want to file a complaint that they acted unprofessionally, and charged me extra due to their mistake and I still have not received the really strong antibiotics that were needed to start that day. Also, I was told I'd get two text messages and I have received 8.

But the assistant manager didn't accept the paper. He even told me to wait for the bank statement coming in the end of this month saying why I cannot wait for it. The casher working the day before was there and she remembered me. She approved the charge was accidentally happened. But his attitude was very rude. He ignored me and treated me like I was asking him money. I went back to the bank again and asked them to print out the statement including wrong transaction. I'm going to Duane Reade again today, this time to talk to the manager. If they don't accept the statement, I'll be back to this site. I won't be back to the Duane Reade (196 3rd Avenue) again!

Not only that, we come to find out that the wrong medicine is about double the dose for a 2 year old. So two issues presented: 1) she wasn't getting the needed offset medicine - ** and 2) she was taking a double dose of a second anti seizure medicine. Second error, once I went to Walgreens about their error, they quickly filled the correct medication. They again made an error. They filled it under her old prescription for 2.8 ml per dose when her new prescription (the one they messed up originally) was for 3.0 ml. When I approached them about that error, they said "sorry, we were just trying to get you out of here in a hurry"). I wanted to let them know that errors like that can cause and do cause deaths. They really need to watch out. Two mistakes on the same prescription?

How is Walgreens doing? ** poor! The whole survey feedback sweepstakes appears to be one big fraud. Oh, can you recommend another drug store? I'm not sure I care to continue doing business with Walgreens!

All Walgreen's employees were just standing around in a panic, non were caring for her - one was calling 911. When I heard the page I was at the front of the store. When I got to an aisle where the Pharmacy Staff could see me coming they were just jumping around and calling me. None of the Staff were caring for my daughter (I thought she had died). When I got to where my child was, a customer was tending to her. (I had to ask for a damp rag and some water several times - the employees just acted dumbfounded and were no help. I expect Walgreens to have better Trained Staff.

On Thursday, September 23, 2010, my wife went to this location to pick up my prescription medication. The prescription was for 20 ** tablets, which is a 10-day supply. After opening the pill bottle on, I realized that I had only been given 12 pills, which meant I was shorted by 8 pills. I placed a call to the pharmacy, and the head pharmacist answered my call. I explained to her what the problem was, and asked if it was an insurance issue. I thought that it was possible the insurance company might have only authorized a 5-day supply instead of a 10-day supply. Still, it would make little sense considering there were 12 pills, and I was to only consume one pill twice a day. She quickly told me that I should have received 20 pills, not just 10, and that she would check her pill count for that particular medication. After waiting several minutes on the phone, she came back and said, I apologize for the error. It looks like you are correct. We must have shorted you the 8 pills because I am way over on my pill count. Come in and pick up your medication when you have time.

This is not the first time my family and I have encountered this problem with Walgreens (this location as well as the 5600 W. Belmont location in Chicago, IL). My mother and father have been given the wrong medication entirely in the recent past. They have also been given far less medication than they were supposed to as well. The last time my mother went to Walgreens she was shorted by about 15 pills.

Each and every time my sons are prescribed liquid medication from Walgreens, we feel as though we are being seriously short changed. When my sons have been prescribed antibiotics, they are given a 5-day dosage by their pediatrician. Each and every time, we are lucky if we get a full 4-day supply out of it. We know for certain that we are giving them the exact required dosage because we use the measuring devices provided to us by Walgreens. I have even gone the extra mile to measure the measuring devices to make sure they are in fact accurate. They are always accurate, so that tells me that Walgreens is not giving me the proper dosages.

In closing, I will be filing as many complaints as I possibly can against Walgreens. They are doing this too consistently for it to be a mistake!

I checked with vet and they had called "special number" I had been given for problem team and were told that they are not to call. They have to fax in info-and a fax number is given to them. I called 800-378-4786 to check and I get told that they do not have a fax number. I wait a while, check account and still nothing. I check website and there is a fax number for prescriptions. Called vet again and this is a different number than the one they had been given. I gave them the one listed online- wait a while and call drugstore.com again. nothing done on their end. I asked for someone higher up and get told that "a supervisor" will call me back but there is no time span listed for if/when this "supervisor" will call.

Needless to say, it will be weeks before getting the med even though the evening, agent last night assured me that this would be taken care of and the pills overnight to me at no extra expense. The bottom line is that, 1. they are incredibly stupid, 2. they are incredibly nasty and 3. they are both stupid and nasty take your pick.

I flew back to Habana on the 17th. Days later, I found the the bottles had being opened and both lacked a number of pills, besides the expiration date was due for the two of them. The items of both were 504875 1191704628 BB617 129897 WAL641353.

This issue is very irregular coming from a store like Walgreens that has a high prestige. I do not intend to make any claim, just to let you know this affair in order that you will take measures to prevent other events of this sort.

Whatever, if you are going to offer flu shots, the stores need to have people available to give them and not expect they should have to wait over an hour 3 people for someone to come in. Like the Pharmacist couldn't stop in between filling prescriptions to give a shot. Terrible, terrible customer service in my opinion. It's not like there were lots of people waiting, there were 3. I left, so who knows how long they had to wait. Someone did arrive while I was still there and he said he would be right back, at least 5 minutes later, we never saw him. Everyone's time is precious, not just the Pharmacy. How rude.

Since I was returning an item, the manager had to conduct the transaction, I was so mad that I asked him "So, just because someone is wearing a sweater means they're going to steal something?” and he just smirked at me! Such disrespect. This trip to the store humiliated me, I actually left crying and shaking! I'm a college graduate and in no way do I act or dress like a thief! The manager didn't even apologize for humiliating me. Once home, I called the store because the manager's name was not on the receipt and whoever answered gave me a hard time, asking me why I wanted the manager's name. Afterwards, he finally relented and told me the manager on shift was Mr. ****. What was so hard about giving me the manager's name?

I'm concern about other people not realizing and getting sick. I need to able to trust a 100% on my pharmacist.

He insisted it was his job to do what he was doing. I told him if there was a problem with missing items, he should check the security tape, rather than harass customers. He also added that he thought I'd taken some of the "Free Samples". The entire communication was highly inappropriate and I felt attacked or accused for simply walking in the store and looking at the merchandise.

Getting refills for our medications have been a problem 2 other times and appear to be linked to the disposition of the pharmacist on duty rather than any policy of Walgreens. Please respond as we do need to make decisions concerning our health needs.

There response is, it will be back in your account in a couple of days. In the mean time I'm out the money, and can't order another one from a different company. Beware when ordering from them, and using your debit card, are charge. Don't do business with them.

[Note: a screen shot of the page with that note was included in the email to drugstore.com, but could not be pasted here for some reason. ]

Some customers may be forgiving and/or feel they do not want all the time. They have spent at the site going down the drain and will complete the sale anyway but I am not one of them.

To make matters worse, I spent 20 minutes doing a survey that was non-stop for the chance for a $3,000 prize I now wonder if anyone will win! It's one more reason to never again go into a Walgreens store for anything! You lost me and can be sure I'll tell my family and friends to avoid it unless they want to spend twice as much as they could shopping at Walmart!

When I do not get the correct dosage, I have a seizure. This landed me in the hospital at one point. So, I started counting them. Sure enough, they were shorting me on my meds. I also take ** for muscle spasms from a spinal injury. I am an adult, not a pill popper. I cannot make it through the day without these medications. So, I checked them too, also were short but they fixed it. They never last a full month. So, they should check their employees, not a 50 year old woman.

My sister waited once for an hour for a prescription and when she finally asked about it, she was told that they were out of stock. My cousin said that they were supposed to put 60 pills in his bottle and when his wife got them home, there were only 20. Hello! It is time to switch your prescriptions to another pharmacy folks! These idiots need a reality check. When it hits them in the pocket, the service may actually improve. Other pharmacies will actually give you a gift certificate to switch to them. Do yourself a favor and do it! These clowns could care less about your complaint because they don't even allow you to post one on their website because they simply don't care!

Today, I had only a one hundred dollar bill and the cashier let out a big sigh and called the same manager to come up, so he can look at it because according to her, she is not allowed to accept big bills, he takes forever to come up and she is talking out loud making me feel like I did something wrong, in front of other customers. I told her that she was being very rude to me.

He comes up, I hand him the bill and he takes his sweet time touching it holding it up to the light, his actions were in the lines of sarcasm, so I knew what to expect already. He seemed to enjoy the customers watching him. Other customers started to complain telling the same cashier that this was ridiculous and the manager took too long coming up to take care of something so simple, as I was leaving other customers were telling me to have a good day and smiling as if to make me feel better for what a mess they made of something as simple as checking a one hundred dollar bill.

I have been a customer for years and use their pharmacy for all my family needs and the advice of their pharmacist. I am tired of how they treat me and others as if we don't matter. I was embarrassed and very upset as how I was treated by these people in front of my child and all the customers behind me.

The mental anguish I feel before I walk into that Walgreens is way too much. I feel I must be prepared for a fight everytime I walk in and having to travel 40 miles when you are disabled to get medication without a problem is often hard for me!

The Combat Methamphetamine Epidemic Act of 2005, part of the Patriot Act requires:

(aa) presents an identification card that provides a photograph and is issued by a State or the Federal Government, or a document that, with respect to identification, is considered acceptable for purposes of sections 274 a.2 (b)(1)(v)(A) and 74 a.2 (b)(1)(v)(B) of title 8, Code of Federal Regulations (as in effect on or after the date of the enactment of the Combat Methamphetamine Epidemic Act of 2005).”

Therefore there is no requirement for an id with an address on it! I would like to complain about Ms. Anna’s lack of law understanding and her treatment of customers. I had to wait for her to treat me rudely while my 3 months old baby was screaming impatiently in the stroller.

I said, even some store credit I could use for other things would be appreciated. We paid for these drugs with after tax money, no insurance covered this. They said, "too bad, we will not help you out at all". They said they did nothing wrong, and it was just our bad luck, and they had no reason to help us out. They said they are entitled to make their profit, since they sold us the drugs as requested. I told them I understand they are not required to do anything to help us, but I thought they might consider doing something to help, since it is a major burden, and they could choose not to make a profit on this. I did not ask them to give a full refund, only the profit on the drugs. They told me to stop calling them. They would not help. I will never shop at a Walgreens again. What a waste of the drugs, and what a terrible attitude they have. That's $3852.69 in wasted drugs, which remains unopened and unused.

Okay, two days went by and no call from anyone so I went back up there and ask did you locate my prescription. The answer was no and I did not get a call to say I cannot find your order. I was getting mad and short because they showed no concern at all to their mistake. After getting short, the tech asked me for the doctor’s name and number. As of today 5/5/10, I still have not received a call.

I have med bills also. I still cannot have more than a cup of coffee or 1 chocalate bar in same day or I start throwing up. Also I was obese, so I did lose 50lb., however no one wants to lose weight this way. Also, it affected my married life and work abilities from being so sick when doctor suggested I get a lawyer, I talked to someone at Walgreens who was rude and laughed about these problems. I have information at home. I am typing this at library, please call if you want further details or med records.

Luckily I thought to look online before using the wrong prescription all over my face! There wasn't any harm done to me as I took initiative and noticed that it was wrong but what I'm most concerned about is the fact that I walked home with the wrong prescription. What if this had happened to someone else and there were more severe consequences? Or what if I had put this gel all over my face and had a severe reaction? I understand human error but aren't prescriptions supposed to be double-checked before being given to patients? The consequences of giving someone the wrong prescription in some cases could be dire. Thanks for your help.

At the original above mentioned location, I returned and I asked to speak to the above mentioned manager, and I also asked for the prescription to be returned to me since my boss had already spent days without her prescribed meds. The employee at the above mentioned location sent me to several locations and none of them had the medication.

Also when I paid my last visit to the store and asked for the manager, she lied to me, treated me with little or no respect, and when I told her I would complain, she told me to do "whatever the ** I wanted to". It turns out that "Maria Christina", the manager, was present at the time that I was being treated this way and did nothing. The fact that she did nothing did not surprise me since on various locations I observed her giving others the same treatment that I was given on that date.

In conclusion my boss's physician ended up having to call Duane Reade where they referred him to yet another store where we finally received courteous service. Any help you can give us would be appreciated. My boss suffered many days without her meds and I was treated like less than a human being. I feel that the fact that I am a South American "Ecuadorian" played a toll on the service I received from Duane Reade employees.

I was told by the pharmacy "person" that I was at fault because I should have ordered it ahead of time and that since my son has no Medicaid, there is nothing they can do for me. I told them to put it through his regular insurance and they did magically find a way to get the drug at another Walgreens chain but I could not get it until 6:30 PM on Monday evening and would have to drive to an out of the way pharmacy. I informed them that they are putting my son’s life in jeopardy since he missed so many doses.

I was also told that the drug is on backorder because no one uses this drug anymore and that he should be on the generic like everyone else. When I asked "Joe" what he would do if it was his son's life in jeopardy, he replied that if it was his son, he would have made sure he had his drugs that I was remiss in not doing that. I did order the refill in a very reasonable time. My son suffered from a series of status seizures this morning (Tuesday).

I don’t understand what the problem is. This is ridiculous. I am so tired of the stigma that comes along with this medication. Every time I bring in my script, the pharmacist looks at me look I am some sort of drug addict and she doesn’t know my health situation at all. Could someone contact this store for me and get this straighten out.

I couldn’t get my March prescription filled because of this problem. I don’t want this to happen with my April Prescription. I am here visiting my family until the end of August and does that mean I have to be in pain and not enjoy time with my family because I have pain that inhibit me from doing the things I would like to do with them. Walgreens is supposed to be a nationwide store that can look up my profile to see that I have been on the medication for a long time. I don’t know what their problem is here but it is really [upsetting] me.

On April 15, 2010, I called to see if the TAR was done and I was told the prescription was ready. I was surprised it was ready so fast and went and picked up the medication. While picking up the medication, I was given a consult for the medication and at no point was I told this was a different medication than what was on the prescription. I could not read and assumed that the medication they gave me was the ** 750mg. I sat the bag of medication on the passenger seat and drove off.

On April 18, 2010, I asked my daughter to get my bag of medication and told her what I thought it was. My daughter returned and said that it was ** 500mg and not ** 750mg. I immediately called the Walgreens pharmacy in Banning, CA and spoke to the pharmacist Joann. I explained what I had and I wanted the medication that was on my prescription.

I was told by Joann that medical does not cover ** 750mg at all and I said it does because this is what I take. Then she said they called the doctors office and spoke with someone besides the doctor and they approved the change. They said they called the doctors for a change because the wait for the TAR would be a couple of days. But obviously, I was okay with the wait because I didn't tell the person not to do the TAR I couldn't wait.

I asked why wasn't I told when I picked up the medication and why was I told that I would have a Treatment Authorization Request done of my behalf for this medication. I was told as long as the doctor's representative approved the change I didn't have any say so. In speaking with the pharmacist, I was told I had to call back and speak with the pharmacy manager. When I called back ad spoke with Brian, he was very vague and unconcerned. He gave me the feeling that what I need as a patient and what they are willing to do for me a patient are to different things. With Walgreens pharmacy benefiting, they're getting paid for medication that will not do the patient any good.

The following really made me uncomfortable with this pharmacy: They disregarded me as the customer and person receiving the service; I wasn't told the TAR would not be done; I wasn't told the medication was different. The pharmacy manager said once a doctor's representative approves the medication change, it remains that way; The contact with me, the customer, was not provided. The understanding that if the doctor is prescribing a certain strength of pain medication, it's for a reason.

I came back around 20-25 minutes and picked up our prescriptions from the drive-through. My medication was taken back to the count station, still in the bag; and something was changed in their computer. I mean, it's all on their security cameras! I didn't think anything of it, really, and I just thought it was because of the prescription discount card I'd filed. So I paid cash for them and went home.

The bottles were never opened until I arrived home, except for the fact that I did take my bottle out of the bag and remarked that it didn't "look right." When I arrived home, I counted them. The first time I counted, I came up with a total of 150. My husband called the pharmacist immediately while I was counting again. The final count was 140 pills.

By the time I came up with a final count, he was off the phone with the pharmacy and told me that the pharmacist said that I could bring them in and check against their count. So that is what I did. When they checked their count, however, their attitude changed. They were very defensive and argumentative. They said their count was correct and asked me loudly in front of a waiting area full of other customers "Was I sure I didn't take any? I've never felt so humiliated. And I'm not sure if I feel comfortable with strangers knowing my medications (what I'm getting and how much, etc.). I feel as if my HIPPA has been violated .

I've been a chronic pain patient for years. (I have a severe hip deformity and I live in pain daily!) That is not right to treat someone like an "addict." I can even have my doctor state that I am not a "drug-seeking individual." I have no reason to "seek more drugs." Basically, I only use Walgreens as a convenience due to higher prices.

I feel as if Ive been discriminated against. I am considering filing a police report, contacting a lawyer, and speaking with the DEA about having this pharmacy and pharmacists investigated. Not so much that this is a medication issue, it is an issue with the way I was treated by all in the pharmacy this evening. This is the second time my narcotic medication has come up short, only last time I caught it immediately.

I have called this phone number 3 times in March and am told each time this has been sent to Corporate and they would call me back next week. Well, it has now been three weeks. No phone call. I called again today and was told by a Supervisor named Craig that I would be called next week. Well, pardon me if I have little faith that will be done. They could care less about the meager $20 charge. They advertise big savings when you present this card in their stores but can't do that when I don't have a card. This is in addition to them not filling my prescriptions correctly as the doctor had prescribed them.

On 3/19/10, I was discharged from the hospital and went straight to Duane Reade to retrieve my meds @ 1:30 pm and was told to come back within one hour. I came in @ 6:30 and the meds were not ready. When I asked for my meds, she became belligerent and very rude and she verbally abused me. This was not once but many times she has done this. She told me to shut up and sit down. She put her hands in my face and was saying unpleasant remarks.

I made a complaint to management and was told that it would be taken care of. I even try calling Duane Reade's HQ and no one has returned my call. I am very disgusted with the service at this site and being a very ill person. I do not deserve this type of treatment for it is unethical and unprofessional for such a prestigious company.

I have also heard rumors circulating around Waunakee that these two managers are trying to have one of the employees fired. Her name is Michelle **. She is one of the few employees there that greet the customers with a smile and she is friendly to the customers. If you lose her, you will lose a valuable employee. The reason I'm sending this is not because I've been noticing all this stuff but because such rumors and behavior by managers are being noticed by a lot of people in this town. Waunakee has grown in size but it is still a little town. Please get the right people out here to fix this store and get some professional managers out here.

They had the wrong doctor info, the wrong script info, they had pills and it was suppose to be a solution and so on. I have complained about her to the CEO, Greg **'s office and the district manager's office. I do not understand why someone would go to school for all those years just to play with a customer the way she does. So today I called the district manager and am just getting the runaround he is in a meeting, he is busy and so on.

Then a lady from the pharmacy called and said she had a call from the district about a complaint someone was rude to me and I had to tell my side again. I have complained numerous times and no one seems to care enough to do anything about it. The first time I got to be the employees joke, and then when I am in line they make me wait for long lengths of times for no reason. I am disabled and it is hard to stand for a long time, and then to tell me my script is ready and I drive up to the store that costs me time and money for another game or joke she is playing. Other employees tell me that they do not understand why she plays games with customers and endangers her license the way she does. Now it is only a matter of time till she does.

We called the pharmacy. After a while, the pharmacy said that they have to call the insurance themselves that they could do hours before of me getting upset after wasting my time (4hrs) of something that they were supposed to do and not ask us to do. After so much hassle, I still have not heard from them and my mother is already out of medication.

The incompetence is incredible. They are not dealing with an ignorant person. I attended a medical school and understand how the medical system works, and it is ridiculous the kind of unqualified personal that this pharmacy have. At this point, I have waited 6 hrs and no word of them. I want to know what is Walgreens is going to do about it. It is an unfortunate incident that damages the image of Walgreens. This is something that I hope that I will never have to go through again with this pharmacy, a personnel review is needed.

I am 69 and have one leg that was amputated 3 years ago and I was in a car wreck 4 years ago and deal with pain on a daily basis. I do not lie and dealt with Walgreens for many years, I cannot believe they did not believe me. I am insulted and highly disappointed! I believe one of their employees has an addiction problem and need to be tested (urine) periodically. I would just love to know the outcome. It would be nice to catch the employee and justify my name.

Upon returning home, I opened the bag and found the medication box had a pharmacy label for another person, address, date, under the label with my name. Is this not covered under HIPAA regulations? Giving other customer information to a complete stranger? Medication is (generic) ** ophthalmic solution, substituted for ** ophthalmic solution. Also in another incident on December 3, 2009, I received medication that I was instructed to put drops in the right eye on the label, when in fact the drops were supposed to be placed in the left eye. ** ophthalmic solution. The medications are eye drops for cataract surgery.

I believe Walgreens substituted the generic medication and charged me a copay that was for the regular medication. Fortunately there was no physical damage from either incident. I just feel that Walgreens needs to follow some sort of regulation. They seem to tell you whatever they can to get you out of the store and not have to handle the complaint. I understand the fact that they could not exchange the medication, but I had disputed the price when I was in the store and the clerk conferred with someone and told me twice that the price had gone up.

This happened on Jan. 27 and I did save the piece and my tooth. Now I am afraid that I may need dental work on the tooth and I have no way to pay. I can feel like a nerve or something very tender is exposed when my tongue touches it. Is there anything that can be done to help me out in this situation? I already have a lot going on with the fractured back. If I could get compensated for a dental visit to have this fixed before it turns into having a root canal problem. I truly never ask for help but I am disabled and hurt and the last thing I could even try to pay for is going to the dentist. Your product did this and I kept the pieces with two other people saying that felt hard as a brick or like an outside shell. So I'd appreciate any help that there might be for me. Thank you for listening