Walgreens Pharmacy Reviews

I was told they can't fill any prescription as I don't have a FL driver's license, even though they've copied my passport and utility bill. I don't know what to do as I'm here for 3 more months. I have never been so mortified before and was told by them I should try hypnosis as her husband helps in pain management since my dosage has increased. What do I do? Is it true that this is a corporate Walgreens issue or a local pharmacist???

If a staff person is rude they do nothing or they stand up against the customer complaining and they make threats against the customer, it was done to me several times. If I could and wasn't soooo damn poor, I would sue them and many others. This is bullying and it is not just kids that are being bullied, it's all and no one has to take it. Any store that does this to any customer should be close down and held accountable until things are set right. That includes websites like this one. You know us, who are you???? I had to make an account just to put this here. And it has private info.

So again and who are you and why must I and others have to set an acct. just to put a complaint in about Walgreens???? United we stand, divided we fall. Public where are your rights and will you all keep taking this? Complaints are enough and my experience is always ignored. So are you going to take it and keep taking it and let the ** mistreat us and steal from us or will you bubble people, do nothing and some of us remember don't have a voice and it's not just kids. United we stand, divided we fall. STOP THE ABUSE AND BULLYING AND DON'T FORGET YOU CAN BE NEXT IF YOU DO NOTHING. We are all family and I mean all. Become the solution, don't ignore and become the problem. It's up to all, it's up to you...

I decided to count my pills after having a sched II script filled there in July and found I was shorted by 5 pills. After being a faithful customer for several years I now regret every dollar I've spent there. The worst part is, the store Manager and Walgreens' Corp. allow their Pharmacists an obscene amount of decision-making power and control and they are not held accountable for their mistreatment of customers, no matter how egregious! I've filed a complaint with Corp. but was dismayed when I was told how Walgreens may or may not even contact me since they trust their Pharmacists make the best decisions and are not doing it out of malice.....in my situation I beg to differ!

Last week in front of other customers and Pharmacy staff, the Pharmacist (only black female) made false claims about me Rx shopping and lied about my filling "several" scripts at a Publix recently. She stood there shaking her head and refused to listen to me, emphatically stating she recalled speaking to Publix after I requested my Rx to be transferred there. I told her that was untrue and was immediately panicked that my info had been shared and/or used so I asked for the Publix phone number and the person she claims she spoke with. I never ever authorized an Rx transfer ANYWHERE and the only time I filled at Publix was a month prior when I went to that Walgreens first and SHE was on staff and actually informed the counter clerk they did not have my meds in stock. So I went all over town until I found a Publix that did have it. I called the number she gave me but it was not Publix, it was a Target! And the Pharmacist's name who she was so sure she spoke to was also incorrect, there is no "Mary" there!

This rude woman stood there at the counter and stated with all certainty while looking in her computer that I've been filling my scripts at various other pharmacies recently and she remembered this phone conversation with Publix Pharmacy. Even when I asked her many times if she was sure about this info she kept shaking her head with the sickest smirk on her face telling me "Oh no, I see it right here. Oh yes, you've been to Publix and had scripts filled there several times recently and since that is against Walgreens policy we can no longer fill your Rxs here anymore. I'm not going to argue with you about it." I pleaded with her to give me more info about the alleged script transfer, when it happened and even asked her to check her system again explaining how I'd come to them first before having ONE script filled at Publix a month before. And how other than that script, I have gone to that Walgreens each month like clockwork with the same scripts from the same doctor for the past year or so!

I should not be penalized for going elsewhere when they are unable to fill my script because they don't have it in stock! She seemed to enjoy embarrassing me in front of the other customers and store staff and refused to listen or give me the respect I've earned as a customer there. As I walked out I asked her if this ban would apply to all Walgreens and she replied with that same sick smirk and sarcasm - "It will." I have never experienced this type of behavior and unprofessionalism from anyone at this pharmacy before now. I have been spreading the word so that people are aware of how Walgreens does NOT value their customers and allow their Pharmacists to treat customers however they please without repercussions or accountability.

My last encounter was not serious at all but just to let everyone know, I dropped his prescription off FRIDAY to be picked up a little after opening (we had plans to leave town!!!) Monday!!! Of course at 9:30 it wasn't ready. Really. Our last name is **. I specifically told the rude TECH I would be there that morning. PHARMACISTS AND PHARMACY TECHS get over yourselves!!! You don't have to be so judgmental just because of how someone is dressed or looks. Many men work hard to support their families and get dirty doing it!!!! I will not use Walgreens pharmacy anymore and will be spreading the word!!!! I easily boycotted CVS. Now it's your turn. You should take your complaints seriously!

Furthermore, my husband was told that a specific different, stronger, narcotic I've taken for years (we weren't attempting to fill), needed to be "increased in strength" by the doctor"; or, "the formula should be changed". My insurance has authorized my medicines, historically with no communication to the contrary. This RX submitted had been increased by 1 pill per day (authorized 2 months ago), by my Physician & Humana, in lieu of what this Pharmacist said must be done. My doctor & I had discussed the matter already. Is it legal for a pharmacist to override a physicians orders?

This Pharmacist added, "in my store, if we know a patient takes certain medicine we make sure it is there". WELL...my pharmacists attempt to accommodate my standard monthly prescriptions in a timely manner. If he had reviewed my history, perhaps he would have seen that they do and perhaps WHY. It shouldn't be my job & I shouldn't have to pay an extra Dr. appointment fee or what else may be required (again) for an unexpected and arbitrary decision by any pharmacist in disagreement with my doctors; especially "to keep the pharmacy out of trouble".

I will now wait, with much stress, until my regular pharmacy staff is available after the holiday ends; and possibly do without medicines, suffer more, re-arrange transportation availability, cancel other appointments, wait until the physician's staff is available to help and pay extra money out of pocket (again) to, hopefully, remedy this situation. These costs decrease my funds for other pain relieving procedures & tests. I'm a disabled Senior Citizen, not a junkie. Just what do legitimate pain patients with serious conditions which cause severe and chronic pain do so that pharmacies respond with the PRESCRIBED CARE by a legitimate physician? I understand they must preserve their licensing. I must preserve my life and the limited quality of it! Some preservation of dignity would be appreciated. The order # is last Month's because every month I must provide a new prescription.

So that morning a friend came by. I was still in pajamas and all wrapped in gauze, probably looked like hell lol. But my friend urged me to go fill my ** and antibiotics from the ER. So I got in my car and followed her there. They knew we were friends as we both spend a pretty penny in that store several times a day most often. I know her because our children attended the first grade together. Didn't know deep detail about her. Long story short, she must've put a magazine in her purse, as I was awaiting the pharmacist with my medications. I heard a verbal altercation between her and one of the store clerks. Then she turned to me across the room and said "come on Marcella let's go." I had no intention of leaving with her because a) we came in separate cars and were going separate ways anyway and B) that is my neighborhood store which is not only most convenient esp. if I am ever w/o a car, but also I'd grown friendly with 99% of the staff, and this was like a tri-daily thing for me.

So she left and I later heard her brag how she walked out with computer software in direct sight in her shopping cart w/o paying for it, screaming at them to go to hell that she spends a fortune in that store. I think nothing of it. I am a 46 yr. old suburban housewife with a 6 yr. old, and would never steal (in my late teens/early 20's I did, but since it's not even part of my thought process). My meds were ready. I turn around and there are two Coral Springs Policemen there and they tell me when I'm checked out they need to speak to me outside. I assume they want some information in regard to my friend, instead they acted like I was an accomplice who got ditched and left behind.

I told them "No my car is right there, we came separately." They gave me a 90 day no trespass order!!!! The daytime mgr. said he always has to watch me. I am totally confused. I am a homeowner who spends plentifully there. My appearance is usually extremely neat, attractive, clean cut etc. but of course on that day with barely any sleep, right after a night in ER in pajamas, hair disheveled etc. they treated me (cops and mgr. daytime) like a homeless criminal. And the mgr. who was always so pleasant to my 6 yr. old and myself, turned on me like a homeless degenerate. I think the 90 days is up but I feel so insulted I hate to share my time, money etc w/ them, that if my car were inoperable I think I'd walk or take a taxi out of my way.

One Dr. Prescribed medication that made my right side of my body incapable of anything. Another Dr. attempted to do an antiquated test that has been shown to have nothing to do with Fibromyalgia since the early 2000's. I then moved on to a seemingly sane Dr that wanted me to see a psychiatrist for the CFS/FM. I have a world renowned Dr. that is in Houston. It costs me thousands to see her each year. I will soon be forced to live there probably, away from family because though I use insurance every single time I fill, though I take as prescribed & don't fill early, insurance would scream, though I am not a drinker, partier & do not look like one, I have to cross state lines to seek treatment. I was unaware that I was now living in Russia.

I live a life I don't have to lie about. I care deeply how I am perceived & am the best I can be. That I am ill, I did not ask for. I could be functional perhaps if all of this were less stressful. But it isn't. I am angry that I have to go elsewhere & Walgreens let one court case dictate how they now treat their customers. I guess longstanding customer & being active in the fitness industry screams JUNKY. Ya'll will go down the tubes soon & I don't know that I will be happy or sad. Probably both. Oh yeah, when I called in & talked to a customer service rep? Yeah, that will do a lot of good. A stump has more empathy. Go Walgreens!

That following October I had surgery and was prescribed **. Of course they had a problem filling my **. They then CALLED my OBGYN be the scripts were from 2 different doctors!! My ** obgyn doesn't perform surgery dumb **. I will skip ahead a little.. July of '14 I lost my insurance and I couldn't help. I had made it perfectly clear as I was only filling week by week I said does that mean if my insurance kicks back in I'll be able to fill the remaining left on my full month no matter how soon they said yes... Well that time came and they denied me. They also tried to deny my reimbursement because I didn't have the stupid leaf they put on your bag and she said it wasn't in her system but when I went into my Walgreens account WOW there it was. She tried to deny it but I'm not just going to let them get $400.00 from me AND my insurance company.

So the last straw was this week when I picked my prescription up. I noticed that next morning there didn't seem to be the right amount - I counted and sure enough I'm missing 13. Well ** for me because that's a week worth of medication for my month that I'm ** out of luck with and they can't do anything about it because I didn't notice until the next day. I know my fault for trusting a pharmacy to have the correct amount of medicine that they have printed on my bottle. So yesterday we went to pick my husband's prescription and they never called him or anything but she asked the last name, looked at her computer, grabbed the bag, went to put it in the slot, THEN went to say "by the way we only had 14 so in a week we will fill the rest." I said Nope take that ** back - give me the paper script. That's **. She's like well if we get them sooner you can get the rest. I said no paper script and you're losing 2 customers. I hate Walgreens and will never go to them again.

What are the managers of these stores doing - Walking around looking pretty? They get these ads weeks in advance and should be checking that these goods are in their store. This week, the first day of the sale on 8/17, I went to the same Walgreens to buy Colgate Optic White toothpaste 5 oz. 3.99 w/ 3.00 balance rewards. The cashier told me that I could not buy it because the register rewards would not print. Why do I always have to use wear and tear on my vehicle and gasoline to go to these stores and not get the goods? This is not fair to the customer - it's false advertising - and then when I call a manager or write a letter - I am the "bad guy".

I hope they go out of business, not only were THEY were playing "drug dealer" in Florida, but also stealing people's medications by shorting the counts! Why were they even allowed to keep their pharmacy license? Then treat customers as if WE caused their problem? Did I get a call asking why both I & hub stopped doing business there? Nope & can't imagine it happening! Folks, don't put up with this, find a local mom & pop pharmacy, you'll be amazed at the lies you've been told! I suggest staying away from ANY of the "big chain" drugstores.

This last time was right after work at like 6:00pm and they have one person working the counter with people waiting up to 40 minutes in line? A multi-billion dollar agency, with a near monopoly on local pharmacy options. The message seems to be to consumers and to the overworked, stressed out staff, "get over it." I'm thinking over getting over to a small, local pharmacy, if one still exists or at the least to a CVS.

When I pulled up to drive thru, I was greeted by tech who said it would be a minute. Then ** appeared, stating she couldn't fill pain med (the med I have emails and texts stating ready for pick up). She went on to say I had too many "baby amounts" filled recently by several doctors. I explained that previous record should prove, I've been prescribed same pain med for YEARS by same physician specialist at qty 240 monthly. This up until 6/23 being my last rx from specialist. Now, since 7/21 (had surgery this day for bilateral breast lesions removed) I've been prescribed#30 twice by surgeon and was taking as previously prescribed by specialist. 2 every 6 hours. Then this rx, from my primary care doctor, for #100 1 every 6 hours. Ergo...MONTHLY RX NOW IN HALF. Wouldn't that be a positive change in my records?

On 8/3/14 when insurance stated they would cover, ** the pharmacist who felt she could make assumptions without even speaking to the prescribing doctor who is aware of previous physicians because they all work under same medical clinic, denied filling and basically wasted my time. Since then, I contacted her today 8/4/14 regarding this matter, and her new excuse was I could fill it locally in my hometown and since they could look up local providers, then local Walgreens would be able to fill. I thanked her, as I understand these young pharmacists are scared to fill ** without running background checks..or as we seem to see all too frequently lately with walgreens due to THEIR mistakes and recent lawsuit..Pharmacists at Walgreens are overriding physicians with 8+years of med school, because they feel like they have final say. In this case, ** has created a major problem with my pain rx..It is on file but not fillable at local Walgreens due to her notes. So she lied to me..stating it was due to out of area and not knowing the doctors in my rx history.

CVS, who is the pharmacy I will use for everything from now on..Can't get Walgreens to transfer back pain rx and now even the ** is "placed order" with Walgreens. I'll be out of my pain medication tomorrow 8/5/14 & if Walgreens read their own patient handouts that come with meds..patients should not abruptly stop this pain med if have been taking it for some time. So, tomorrow when my body goes through god only knows, and my bp rises and body suffers from ABRUPTLY STOPPING PAIN MED...is ** from Walgreens in Banning CA, or my local Walgreens going to pay for my hospital bills when my body goes into misery and blood pressure, not to mention already uncontrolled pain levels go through the roof? I'll be filing a report with the BBB tomorrow against that Walgreens and the pharmacist in question. To anyone needing a pharmacy, never fill even an aspirin at Walgreens. CVS ONLY.

Not related to the above incident but I find this particular Walgreens moved under new management when they changed locations within the mall. The old and experienced staff was fired and new young people were hired. Now I have nothing against young people as long as they are trained and behave in the manner required of their profession. This is clearly not the case!! Last, their customer service is just terrible. I should say abysmal!!! It ranks in the top 3 worst experiences of my lifetime!! You sicken me, Walgreens of Santa Clara - except you are the last place I will go to to get medicine for it. Ha ha.

This has happened before years ago with another walgreens and initially was not a big issue. However, shortly after explaining that he broke my id he basically said that I was lying. On top of this he continued with his childish behavior and denied filling my scripts based on his notion that I was giving him a hard time. I asked for a manager and ended up with the very inexperienced night manager. The scripts never were filled and considering the fact that these meds are necessary daily and the only way to keep me out of the hospital. Clearly this very young individual enjoys the power to veto whom he feels should or shouldn't have their scripts filled. This is a huge liability on Walgreens and should I have ended up in the hospital, legal action would have clearly been my next step. This pharmacist, Justin or Jason without a doubt should be fired due to his gross negligence and totally unprofessional demeanor!

I told him that I asked for the bag because I cannot carry a basket or push a cart with crutches.... He just continued to hover over me and I said "fine, give me a basket, but I can't carry it".... The manager had the other employee go get a basket... The manager continued to intimidate me by standing into my personal space. I was shaking and I told him to please stop hovering and he said something about not until he had the bag. I let it go... I think that's when he walked away.

I went back to finding my daughter's cold medication. I found what I needed and put it in the basket. I could not carry the basket so I had to push it with my crutches across the floor from the back of the store. That manager stood in the next aisle and watched me struggle. I was so embarrassed but I was not going to leave without the things I needed. The girl at the front register (and I think it was another manager) felt so bad for me. I was so embarrassed, intimidated.... Helpless... How dare you!

I was told by the Walgreens customer service agent all this incorrect coding started with the beginning of Obama care on January 1st! They have so many people calling in about this. They would open a case number and look into it. I asked about getting my points from January. She told me all she could tell me is she was told to enter the information and it would be investigated. She could not tell me if I would get my points, how long it would take to investigate, or when this would be corrected so I can start earning points again.

Well I called back this morning, two months later, it is still be investigated. They still can't tell me if I will begin to earn points, get points from previous RX purchases, or have my status corrected. I told her I think 60 days is a long time to wait for a solution. I then told her, "I have been doing business with Walgreens for years. You have another 30 days to get this investigated, get it right, and give me the points you owe me. After that point, I am moving all of my business to CVS down the street. Please take a look at my account to see all the money I have spent in the last year with an average of 15 RX's per month. That is 7500 points per month, 52,500 up to this point, or $50.00 Walgreens owes me!

Imagine 10,000 consumers not getting points. That is 1/2 million dollars in Walgreens pocket! She is telling me this is a big issue for Walgreens. So, my 10,000 consumers may just be a small percentage of the number not getting their points. So another example is 100,000 consumers or 5 million dollars Walgreens has of our hard earned money! Not only is this wrong but, I have been polling other customers that have the same issue. This screams class action suit! “In closing, I am giving you 30 days to get this right. If not, I am moving on to CVS, Walmart, or the Medicine Shoppe. Furthermore, I will let everyone I talk with know what Walgreens is doing.”

I IMMEDIATELY went back inside and back to the pharm counter, I was livid. I had just spent over an hour in crying pain waiting for this to be resolved/issued so I would not have a hellish weekend, and they told me I was the thief, that they had allegedly double counted and NEVER make mistakes. I was told that I would have to get a hold of the manager, a Chad **, and beg HIM for my 5 pills. It's a Friday, and he may or may not be around until Monday, as I was told quite rudely. I called my oral surgeon and he said I'm screwed, that he can't help what Walgreens chose to do, and I will have to be in pain because a pharmacist decided to steal my opiate medication. Too bad. This is beyond sick. The consequences are, I get to be in intense pain and have no recourse or legal remedy.

I told her she has a problem in the store. If their stock is short and now a customer is also saying they have been shorted in their prescription, someone is taking these pills. She said she filled the prescription at 5:15 pm and that she put them all in the bottle. I said I picked up at 5:45 pm and somewhere in that time, someone took 8 pills out of my bottle. That store has a problem and I do not want anyone else to have to go through this. My insurance company paid for pills I did not receive and I paid a co-pay for pills I did not receive. I also went to the Walgreens website and filed a complaint through their online customer service dept on Monday 7/7/14. I will be filing a police report this evening.

Knowing that the pharmacy was always busy not having enough Techs, I volunteered to begin training so that I could grab IC3s back there; seeing as the photo department was constantly down. I was given a "we don't have hours for you to train back there right now". Which I completely understand, but then it was months, and I heard nothing. They even had signs up saying that they were hiring full time pharmacy techs. I expressed my frustration with a Shift Lead and she said "Oh, yeah. I bet it's because you're sober". And if that is the case, I will be filing a lawsuit immediately. They hired a woman to work in pharmacy full time, but instead of having her train back there, they stuck her in photo in my position, giving me no shifts in the photo department, and 6.5 hours at the front register a week. Now you tell me, how is someone supposed to survive on that kind of money. When I expressed that concern, the ASM told me to give myself a raise by selling more suggestive sell.

I lost trust and hope that I would enjoy working at Walgreens. When I was hired I was so excited. I loved what Walgreens stood for. Now after seeing how they run that store, I will never shop there again. I have quit, and plan on filing these complaints with everyone I can. This is a poorly run store. From the photo department always being out of stock and losing customer's orders, to the managers chosen to run and represent the store. I am embarrassed to even admit I worked there, just like I was embarrassed to have to admit to customers that we were out of stock in the photo department regularly. I trust that this will be filed accordingly, and action will be taken. I am disappointed in this company, and am not afraid to speak my mind about it to everyone I can.

I started looking around and they had it at Walmart. I got it there for a few months, without having any choice but to get it there. Finally my Walgreens had it for a couple months. Then they were out of it. I chose to try store #9300 and they had it. I was so happy because it's been a struggle trying to find the ** because of the shortage. The very next month, I attempted to get it at store #9300 and I was asked why I didn't get it at my original Walgreens I usually go to and I explained it to her about what I went through. I was surprised that she didn't know about the shortage. She then got very snotty and told me she won't fill it but to take it back to my original Walgreens I go to and have them order it.

I got really angry and told her that I did that remember I just told you and there's a shortage. That whoever is out of it won't get it in for a long time. Whoever still has it is where I have to go to. It's the same kind of store, it's Walgreens, just a different store location. I told her if it's because ** is an controlled substance then to feel free to call the other store or my doctor if need be and you will see that there's no problem. She then very rude Said that if she filled the ** then I must fill all of my prescriptions at her store. Granted I have a lot of them that is on auto fill at my store and my store knows my doctors and their numbers and when to call them when I need a refill and also I pick up a prescription every week or twice a week and is right down the road. So she is telling me to change all of that if I want my medicine.

I was so upset. I was cooperative and I didn't see why she was doing that to me. I knew she could get away with it too because it was a controlled substance. I almost cried and I gave in to her demands because her store was the only one that had my ADHD medicine and I'm lost and unfocused without it and it is the only ADHD medicine my insurance will pay for. I went back a couple of times and filled a couple more prescriptions there and realized the inconvenience of going there. I like my Walgreens on the corner of 54 and Collier. I thought you can fill a prescription at any time at any location. I just filled my ** 3 at a Walgreens in the Apollo Beach area a few days before that and had no problems with them. I decided to never ever go to store 9300 ever again. Even if they have **. I'd rather not have it.

On Friday June 20, after passing by Wal-Mart, Dollar Store and Freds that sell a wide range of cosmetics I chose Wal-Greens to buy some of these items on my want list. The nail polish was my main item of purchase. The stickers that mark the sale items are not clear and concise. I believe onlookers need have to have great eyesight or glasses and a general knowledge of how this companies pricing system works for this to be an optimal shopping experience. When I went up to the cashier, to pay what I thought was about 3.00 dollars was about 8.00 dollars. She said, "It has to be directly under the sticker".

"Come back and show me, I want to be sure," I said. After putting on my glasses and reading more than the initial price that I could read without my glasses, I still needed a knowledge of how their company's pricing system etc worked. I would have had to look at the color of nail polish on the bottle skew number and match it with the numbers on the orange sticker. This became just to darn difficult. I shook my head at the cashier. "What" I said. She became annoyed when I indicated this was confusing. She said, "Most people don't have an issue". Without meaning to brag, I have more education than at least 85 percent of our town's population, and I believe they have had issues with this system from others that would never speak out. She walked away from me without answering my questions. I had taken up about two minutes of her time. "I have to get back to my register," she said. I was the only other customer at that moment in the store. When I walked up to the front of the store and saw this, I mentioned how empty the store was. She told me they were short staffed. I wonder what bean counter in corporate that bought out USA didn't foresee this.

So now, they are short staffed and the staff they have didn't want to give good customer service. I have a family of four, and our scripts will be filled at Young's pharmacy from now on. I am not going to deal with this nonsense again. We waited for the transition to smooth out after the buy out of USA. It is never going to become satisfactory. They were short staffed because of call ins. Well. . . Goodbye, farewell. I just didn't know it should be that difficult to give good customer service.

They threatened to call the cops and I said forget it and I'm leaving and I won't return to that store. I'd been going there for years and I don't steal. Walgreens lost my business.

So I go back and look. Sure enough he was right! Double the price because I chose not to use a reward card and share my private information to sign up for it. How ridiculous is that. I could see a few dollars but DOUBLE. I told him I would not purchase any items at all from this store again. That's crazy. Thing is I always go in Walmart for cosmetics and never thought much about it until today when I would have to pay double the price. So unfair because I chose to keep my privacy.

Their automatic refills "service" interferes with new prescriptions by trying to fill those with no refills instead of the same med that DOES have refills. And that causes me to, again, stop and call on each one in order to get it filled correctly. The staff isn't exactly the friendliest bunch, which doesn't help. I am trying to care for both my parents and instead of a partner, Walgreens have become just one more obstacle to trying to keep them healthy. There is never an explanation. I get nothing more than the standard PR answer.

Twice I have had to yell at them because my granddaughter has run out of meds and they need two days to fill them. They're response to me is, “Call us on the day it's due.” I have never had to deal with a company that has so little regard for the public. It feels like they consider anyone on state aide or state funded medical are low life scum and we should feel gracious that they give us any time at all. I have filed a formal complaint against Walgreens with the DDD in the State of Arizona, with the United Healthcare Customer Complaint Service, and with Walgreens. How hard is it to CARE!!!! If I were FORCED to use them I would take the meds back to CVS who happens to care and provide excellent customer service to their customers!

After 3 months suffering public aid paid for it and my co pay was 2.00. OMG you do not understand how I feel this Walgreens went out of there way to get my medicine where I didn't have to pay all that money all they did is lowered my MG and advised me to take the equivalent amount that I was taking before and on top of it they have 8 refills. Do you know I lost out on so much money and they take no responsibility for it?

They would almost always ship my orders in 24 hours (or sometimes in a few hours!) and I would get them 90% of the time the next business day as they were all shipped from a center two states away. NOW? It can take 2-3 days for an order to ship and my most recent one had to go half-way across the country taking A WEEK to arrive. I wrote them and got a pretty curt response that basically said "we change distribution centers. We delivered in our promised window. Tough." I could believe it and immediately stopped doing business with them. Walgreens may temporarily making more money one each order with these cutbacks in promotions and service, but longtime customers like myself are fleeing.

The kicker is I am ALONE in my home, no company has come over and NOBODY knows the medication I take. The medicine stays in my drawer day after day. I went to the Pharmacy today for help, assuming they could check their logs and rectify this obvious mistake. After an hour and a half, the store manager told me "she checked the tape and it shows that I got the full prescription." Obviously I can't see their evidence and they said I was welcome to file a police report, but as far as they are concerned, its my problem, good luck with your cold turkey, have a nice day. The stigma with this medicine is bad enough and I am working hard to come off it, but mistakes happen and there are dishonest people.

I just want to know that Walgreens has a system in place that shows on this 'tape' an unbroken custody chain of pills in the bottle (showing each one going in) - bottle in a stapled sealed bag - bag handed to customer. If they have this, then I will ponder the mystery of who broke in to my house to steal SOME of my medicine and leave everything else. Otherwise it is just another example of a corporate employee pulling a 'CYA' move and basically committing insurance fraud and theft at the physical and monetary expense of others, with no recourse for the little guy. I filed a complaint with the company. Hopefully they do their due diligence and take care of the customer if there is any indication of wrong doing. Then again, I will have to rely on their 'conclusion'. WHAT CAN WE DO?

I would have continued my loyal service with Walgreens had they not allowed my husband's EX Wife who has only worked in this store since January of 2014, to tell me she is going to have me trespassed from her store. I was unaware that Brittaney **, a store shift manager, can choose to make these types of decisions against any customer based on her personal life situations. I have transferred all medications to a new pharmacy as of today, and spoke with the store manager in this regard to let him know I will no longer support his store or any Walgreens from this day forward, and word of mouth is very damaging as well. Thank you.

Also since the medication didn't come in as expected, they should have called other pharmacies and back-up suppliers to ensure the medication would be available! No option or course of action was advised when I asked "what happens after tomorrow if you don't get my medicine in"? This is unacceptable! Walgreens will NOT get any more of my prescriptions! I will transfer the current prescription to another pharmacy.

Went back to Walgreens to try to get a copy of my receipt. I even had my bank statements saying when I purchase the two cards and how much. They told me to call the number on the cards. I did and American Express tells me there was no money ever put on the two cards. It was like I went in the store, grabbed the cards and walked out without paying. My bank statements shows that I paid the amount and the exact date and time. Walgreens would not give me a copy of my receipt and tells me that they are sorry and trying to blame it on American Express. But it's not American Express's fault. It was the cashier at Walgreens that didn't do it right.

Every time I go into Walgreens, they have new employees. I think Walgreens will hire anyone because the employees seem not to care and are very unprofessional. I even called Walgreens help desk and they tell me they delete everything "receipts" after 30 days. Why would they delete anything? All they can tell me is that they are sorry. Sorry for what? They should be thanking me because instead of my little sisters getting $100s for Christmas, I gave Walgreens $100s for Christmas.

I am furious because Walgreens tells me that there is nothing they can do. There's gotta be something. If this was a few bucks, I would not really care. But this is a lot of money that I paid. So last year all my little sisters got from me was a big embarrassment at the mall in front of a bunch of shoppers and workers. I will never step foot into another Walgreens ever again. Walmart is pretty bad but I'll go there before Walgreens from now on. I have done everything possible to take care of this matter with Walgreens and they really don't seem to care to resolve this issue. I even have the proof to show them "bank statements" and I get nothing but an "I'm sorry dude". Walgreens needs to step up to the plate and hire employees that know how to do their job and can be professional.

They made me waste 3 days running around gathering the information and obviously my ex will not provide me with his address. Afraid that I will hurt his new wife. Another complain is with my prenatal vitamins. I get the pharmacy and they tell my pills are in another location 15 miles away. Losing a previous baby make me concern so in need of my pills I drive all the way to that location. Once I get there they tell me my pills is in another pharmacy 20 miles away. They made me drive around in order to get my prescription. Now we have plenty of other pharmacies if you avoid going to Walgreens please do so. They don't know how to treat customers nor are concern for their health. They just want business no matter what.

Now I've moved to Colorado and I'm having the same problem but this time they put my last refill on hold and told me I couldn't have it because my insurance will only cover 5 refills not 6. So I called my insurance and they said it's covered and that Walgreen's never even put the prescription through to the insurance to even see if it was covered. Now I've moved to Colorado and I'm having issues again. They told me they ordered it Friday. Today is Monday and it isn't here because they didn't order it. I finally got it put through and they said it's not covered. So again I had to call my insurance who says it's covered that Walgreen's put in a discontinued NdC #. They said they'll try and see if they can get it here tomorrow. Seems to me like the pharmacists have a personal issue with dispensing my medication regardless of the effect going without it has on me!

The lady at the store said they had the fluids and that I would be able to come pick them up, no problem. I did my grocery shopping, then went to Walgreens to pick the fluids up. When I got there, they had no record of it AND they did not have the paper prescription that I had dropped off on Monday night. Apparently, they lost the paper prescription in the just over 2 days since I had dropped it off. The pharmacist said she'd need to call my vet to get the prescription over the phone. So, she did that, and after about 30 minutes was ready to sell me the fluids. Thankfully, I thought to verify on the bags before even leaving the counter that they were DEHP-free, because they were NOT. So, they lost my prescription, ordered the wrong thing, and the pharmacist looked in the system and found they can't get DEHP-free fluids in from their distributor.

This was the worst experience I've ever had with any pharmacy. It's a good thing this wasn't a life-saving medication that I needed today. Everyone was pleasant enough, but not terribly helpful. The girl should have told me when she tried to order it that she could not get the DEHP-free since I had the NDC numbers for those AND stated to her several times that I need DEHP-free fluids. They also should not have lost the original prescription, and they should have verified the fluids were correct before wasting my time waiting for them to call the vet.

These are the people we're supposed to trust our lives to, and we can't even trust them to do their jobs right? I have taken my business elsewhere. I'd rather pay more and get the job done right than to save a few dollars on something that contains chemicals that could cause cancer in my cat. I realize your employees are only human (that was the excuse that was given), but they need to remember that mistakes made in the pharmacy can cost lives whether by giving the wrong medicine, delaying the medicine being given, or giving something that can cause an allergic or adverse reaction and the standard of caution and care needs to be much higher than was taken in this situation. There were way too many points of failure in this situation, and it has made me lose all faith in Walgreens. With so many other choices these days, I doubt I'll ever go back to the store or the pharmacy. It's a shame, because Walgreens used to be a name you could trust.

As padding, all they did was to throw a couple of green colored air bags inside the boxes before they shipped my food to me. I contacted Walgreens right away by phone. They denied ever having any customer complaints. I was told that they would call me back. When they had not done so, I sent them an email with a number of pictures of the severely damaged and contaminated products. I am a retired paramedic and am astute to how serious food poisoning is, and how such poisonings can cost a diabetic patient, a heart patient, a young child, or an immunosuppressed cancer patient their life, or make anyone seriously ill from kidney failure. There is no reason to believe that their shipping departments would have just picked me out to send me cans of food that were so egregiously unsafely boxed, that my canned food would incur severe damage in shipping and my food would arrive with seals broken from impact, lids popped open, and ham exposed.

This has been a pattern and practice of Walgreens cramming orders out the door without regard to the safety of the public, and it does not seem to matter what arrives to the consumer after they have the consumers' money. The most dangerous cans were the ones that only on close inspection had the seals compromised and broken, but were not so easy to see, and would have been placed on a pantry shelf by any consumer, especially by any vision impaired person. After my email to Walgreens, I advised them that they will need to send me the materials and labels to return their contaminated products, since I cannot lawfully ship hazardous materials in the Federal mail system without appropriate hazard warnings. They told me to discard the 28+ severely damaged and contaminated cans and the other cans that were dented.

I filed a claim with Suntrust Bank's fraud department, claim number **, for the return of my money of around $160 from Walgreens. On May 05, 2014, I received notice from my credit card company that Walgreens refused to return my money. I have a number of pictures that I had taken of the boxes and damaged product contained within their shipping boxes, and am profoundly disappointed with Walgreen's lack of integrity, the level of blatant denial and fraud by which I feel they operate, and their willful and wanton disregard for the safety of the public by which this corporation operates. They took my money and knowingly shipped me products that I could not safely eat, while trying to ignore their responsibility, and while hoping that I go away, along with any other consumer who reports a food safety problem on the part of their corporation.

Perhaps denial of responsibility for wrongful actions, lack of concern for the health and safety of the purchasing public, and lack of accountability are how some big businesses operate these days. An FDA or CDC warning not fall through the cracks on these matters and should be issued for consumers to check any canned goods on their shelves that may be harboring pathogenic organisms due to the negligent shipping practices by Walgreens of canned food products. In the past, I have recommended Walgreens to others because I thought that they were a good company, but companies change with management directives, and monetary goals begin superseding consumer safety requirements. I cannot, in good conscience, recommend Walgreens to anyone anymore. I have attached here just a few of the pictures of the damaged and contaminated canned ham cans that I received from Walgreens, of which Walgreens also received pictures on or about April 09, 2014.

So it is their system that is not recording purchases correctly but I am suffering from their poor practices. I should have used my other gift cards for the purchase but forgot, at the time, I had them. What a scam!! I don't shop there often so it's not as if all the gift cards are going to be used soon. After I do use them, I will not be shopping at Walgreens at all. I'll go to another drug store chain instead.

Overall, I do think Walgreens is a very good store for deals but can be extremely stressful/frustrating at times as I'm sure some of the other complaints demonstrate. Walgreens could truly be the #1 if they'd knock out of some of the anti-customer things they allow to happen. Also there are substantial issues with the slowness of their computer systems....which cannot be blamed on anyone really. There just needs to be an upgrade with less "tracking" and needless entries of redundant information.

And so I requested for the manager to take a look at yesterday's camera footage and he came back and said yes I was given a receipt, and so knowing that I didn't receive a receipt by checking all over. Reflecting back, I'm not ignorant. I would remember if I did or not knowing that it was only a day earlier and so I patiently asked if I can see the tape to be sure. Right away he said no, not gonna happen and so I would have no way of knowing evidence of any kind. Question now is can I have someone who is trustworthy to look into the tape and tell me other than this manager, someone I can trust.

I was humiliated by being lied to when I know deep down that it wasn't my fault but the cashiers, everyone makes mistakes. We're humans. She didn't hand me the receipt so therefore I end up with store credit and worst yet be lied to about it, insulting my intellect. At this point honestly it's not about the return that I care about but about my dignity, about getting to the bottom of this and asking did the customer have a receipt to begin with and if so he deserves the truth. All of this is within the camera footage the day of the purchase with or without the receipt.

The pharmacist suggested that Walgreens' policy is that the pharmacist can decide apparently very arbitrarily whether or not to fill prescriptions based on their personal criteria. It really is way beyond their scope of practice and I believe a violation of HIPPA regulations to ask questions regarding the treatment of the patient. I suggest find an independent pharmacy, get to knows your pharmacist and boycott Walgreens and their corporate atmosphere that puts patients' care at risk!

When I went to Walgreen's with my complaint, I was not met with the profuse apologies I expected. Rather, my complaint was taken by the asst mgr who said she would give it to the mgr when he came in shortly. I heard nothing from them until my daughter (an attorney) called them to ask if they fully understood how serious their carelessness was. Their solution was to refund me the cost of the prescription @ $31.00. I made it clear to them that I would never entrust my health to them because of their incompetence in filling prescriptions and the cavalier attitude with which they handled complaints about serious mistakes made by pharmacy employees.

Recently she's been in a lot of pain and I have finally convinced her that there's no shame in taking the prescribed pain pills to help her cope. Yesterday afternoon, she received a new prescription from her oncologist and instead of staying at the mega hospital's pharmacy to fill the prescription; we hurried out of town to beat the evening rush hour traffic. When we went to the Walgreens in Festus, MO to get the prescription filled (5mg **) we were lied to, treated like common criminals and then denied the prescription.

When I submitted the prescription with my wife's Medicare card, I was told "That doesn't pay for it... it takes money." No problem, as I keep five credit cards and a minimum of $400 cash in my wallet... I had it covered. Then I was told I had to have ID. I gave them my ID. They told me it would be about 30 minutes to fill the prescription, so we left and went a couple miles away to eat dinner. As we were pulling into the restaurant parking lot, Walgreens pharmacy called my wife's cell phone and told her because of a "DEA law they couldn't fill the prescription."

This is obviously a lie. DEA isn't legislative, its law enforcement so they don't pass laws. When I went back to Walgreens to retrieve the prescription and confront the lie, the tech and then the pharmacist stated it's not a law, but Walgreens policy to not serve pharmacy customers who reside more than a few miles away (actually I think they said 25) and I needed to drive over 100 miles to my home town to get the prescription filled, then drive 126 miles back for my wife's 8 am chemotherapy appointment the next morning. I understand that ** is highly abused, but if you're too afraid to dispense it to legitimate customers, maybe you should just say so and not carry it at all.

I don't appreciate essentially being accused of being a drug addict and I really don't appreciate having to sit next to my wife while she cries in pain that could have easily been brought to a manageable level with the prescription written by her oncologist. The policy and conduct of both Walgreens and its employees is outrageous and discriminatory. The pharmacist made no attempt to check the validity of the prescription. All she had to do is make a phone call or even look at my wife and see the half inch wide drain tube covered by bloody gauze pads coming out of her abdomen. We had dozens of documents in the car relating to the new chemo drug trial my wife is participating in. I think any reasonable person (including a DEA agent) would have thought we had more than enough supporting documentation to validate the prescription.

This is a direct interference between my doctor's medical care, his requirements for my pain management in me getting my medications. If we are unable to go to other pharmacies as other people's insurance allows them to we should be able to file a class action lawsuit against Walgreens forcing them either fill her prescriptions without interference or allowing us to shop around.

Possibly receive a text saying an rx has been filled, but not true. They have put my health at risk so many times by their incompetence I NEED to find another pharmacy. They have been fined literally billions of dollars for narcotic violations and now I see what happened: regular customers literally get to pay for their mistakes by hiring people who have no idea what they are doing or saying, etc., etc. My bad. I saw this coming and dealt with it for years and have now had it. I am going to a mom and pop store. They care and take care of their customers. Walgreens sucks. To say the least. I give them about $2,000 a month in retail business but am now more than happy to take my money, and my insurance company's money, elsewhere. When talking to a "Manager," they just look at me with the deer in the headlights look and say what they need to say (can't stock my meds because too expensive to sit on shelf for 30 days), but never do anything about it.

Every time I go in there to pick up an rx, there are always numerous people in the same boat in line shaking their heads trying to understand what happened; where their prescriptions are; what is Walgreens doing to resolve questions, etc., etc. I could go on for years. I am leaving. Such a shame. Used to be a good company but I guess their employees now have to deal with their mistakes and have to pay their fines somehow. And that is by the lack of ANY customer service. Thank you for listening. DO NOT SHOP AT WALGREENS. YOU WILL JUST WALK AWAY SHAKING YOUR HEAD AND BEING FRUSTRATED. Do not be like me thinking it's just a temporary blip on their radar and it will change. It won't. If you need a regular monthly medication, do not believe it will be there for you. It won't. But a suggestion to go elsewhere will always be available.

** 120 doses Twisthaler quit working. Took it in and pharmacist Kyle tried to fix it. When he couldn't, he gave me another one. Got it home and discovered it was only 30 doses. Called Kyle and he said not to worry about it because it was a freebie (Well, not to my way of thinking). Same visit to see Kyle, asked about how to use the twisthaler and the nebulizer. Very vague answers. Subsequently asked Allison (pharmacy manager) and got lengthy yet concise information. Feel much better about it now. Same visit to see Kyle. A technician came to him with a question from a customer who was in the store. Will this medicine be compatible with my other medicines? Keep in mind that I had a seizure yesterday. Kyle's answer was that IT SHOULD BE OKAY. Now, that is positively scary.

Contacted the pharmacy on either 3/3 or 3/4/14 for ** refill. Kept getting automated phone messages that my doctor wasn't responding. Called my doctor's office Friday the 7th. They told me Walgreens had been sending the request to the wrong fax number. The request had finally arrived at my doctor 3/7/14. Prescription ready 3/10/14, 6 days. Unacceptable.

My insurance company has negotiated with Walgreens for lower prices. Otherwise, I would still be using Costco. I'm not at all happy about this and will be sending a copy of this letter to the insurance company so maybe they don;t make the same mistake next year. It only took two months of dealing with Walgreens for me to become totally fed up.

My first Direct Deposit took longer to set up than most my co workers AND my paycheck that is supposed to be available every other Friday....Balance and it's affiliate Bank, does not post my check until nearly 2 PM in the afternoon on Fridays. My previous debit card (Mango) had no problem posting my account at 2 AM on Friday, giving me access to my money upon the beginning of the day. Do not know why Balance Card has an issue with this.

Customer Service is far from helpful. When I had an ATM issue recently, no money was dispensed, no reason a malfunction. Balance held my money for 1 full day before they were "able" to reverse it back to my account and it was a significant amount of money that I was unable to access for a full day. It was a malfunction of an ATM machine....I received an error message but NOT my money and this Balance Financial/Bank holds my money hostage and will not reverse it! And, the final default was when I used my card to pay my hairdresser (a small business). A hairdresser! Not a gas station, not a restaurant, not a hotel....a Hairdresser. Balance has a policy to hold 20% more than what I was actually charged. Bill was $140, merchant charged me $140 and my account was charged $168.

Upon my complaint, I was told by an agent, it is our policy for certain types of charges....yes I know...gas stations...restaurants..etc commonly hold back a small portion upon authorization until the money is claimed by the merchant and then the balance not used is returned to my account, many times days later. Random 20% hold backs of my money is not ok with me, for not particular reason other than this is a "type" of charge that is targeted, a small business....never happened to me with any previous payment method.

This policy is beyond a customer service problem, this is annoying and simply not acceptable or something I would expect from a major national chain with a store on every corner. Frankly, I would rather have a 7-11 card than a Walgreen Balance Financial Reward Card. You do nothing but cause me accounting problems. I will be sending my card back to you in little pieces and you can keep your Rewards program too. Confusing and does not work half the time....check your receipts because you are not getting all the points credited to you, check it out but leave the card at the store. DO NOT BOTHER. Consumer Beware.

So he counted out a fresh bottle instead of the ones that were supposed to be ready and then said, "See there is no way we could have shorted you as it is all tightly controlled and then we put them in the bin for you." I then asked him what was to prevent someone from accessing the drugs between the counting and pickup. At this point he was physically shaking in nervousness and said he was contacting the DEA to report the shortage and he said he was contacting my dr. to reduce my script as I don't need the amount of pills prescribed. Which was not true as I ran out ahead of time. I have since transferred all my scripts (9 of them) plus my two pain scripts from Walgreens to CVS.

I then called the Kimball Bridge location which I use frequently and asked the same question. The girl pulled up my records and would not answer my question if she had the medicine in stock. I was told I have to drive there to get my questioned answered. I was not happy with the response but, obviously need the medicine so I drove to the pharmacy only to be greeted by the nastiest pharmacist I have ever encountered. Her name is **. This woman stared me down and told me she would not fill my prescription until she spoke with the doctor. She left me at the drive through and came back 5 minutes or so later to say she had left the doctor's office a message and that my doctor's office closes in 10 minutes and I would have to do without.

I explained to her I am a cancer patient and I had to have the medicine. She then continued to stare me down. I picked up my cell phone and called the doctor's office with no problem and they advised me she had not called. I asked the doctor's office to call her and leave me on hold. After 20 minutes of this nasty woman playing games my doctor's office came back on the line and said that they suggest I never go back to that Walgreens for she was nasty and rude to them as well.

Now I understand this is a monitored drug, but, there was no reason for this pharmacist to be rude to me or to the doctor's office. If this is the way Walgreens chooses to treat cancer patients and loyal customers then I say good-bye Walgreens. I am fresh out of the hospital, in massive pain and to put a 55 year old woman through this is an act of UGLY! So Walgreens I am done with you! I will voice my experience to everyone I know and on social media too! We as consumers have choices of where we can go and be treated humanely. Ms. **, you chose the wrong profession, you belong in a prison!

So what happened. She says when they do that - keep in mind this is not something they should be doing and she must know that - it means the prescription was not paid in full. I explained, I paid for it in full and she said the person who rung it up probably made a mistake and I need to pay her additional money for the prescription that I paid in full for over a week ago. This may be a scam she is running. She may call lots of other people and tell them they have to come today and get their prescriptions then tell them like she did me that there is no prescription for them to pick up but they need to pay her more money.

Walgreens needs to immediately investigate. If she is running that scam, charges need to be brought and the company should immediately terminate her employment and make full restitution to any customers she's stolen from. The pharmacist raised her voice and actually told me that I will get other phone calls every day until I pay her additional money for the prescription I got last week that I paid in full for. I paid for the prescription I got today in full of course. It concerns me that a pharmacist, who acts so strangely is filling prescriptions as she seems quite on the edge and highly unethical and seems to thinks mistakes are ok and the customers' fault. A pharmacist could literally kill someone by making mistakes so her behavior is a huge concern to me and should be for Walgreens.

So now I have two choices - I can pay $$$ to return an order that was amazingly processed in 5 minutes or I can pay $$$ to ship it to my sick friend, knowing that it will get there a bit later than desired. Either way, I lose money & time. Not happy - will probably NOT use Drugstore.com again. Wouldn't it be nice if this Fortune 1000 e-commerce site made an effort to warn their customers about this glitch on their site? After all, I use paypal all the time when shopping online & this is the first time I haven't been allowed to ship to a 3rd party. I just wish Drugstore.com would alert their customers to this issue BEFORE they place an order, so they don't have to go through what I just did.

I went back to Walgreens yesterday and complained about the price, they blamed the computer for not giving me the discount. I held the Walgreens card and demanded an explanation. The people at Pharmacy called the store supervisor (?) to provide a refund and a new charge of $272.99, a difference of $43.00. There was no explanation and nobody will admit any wrongdoing.

I drove right down the street to another Walgreens drive-thru (it is almost impossible for me to walk at all, let alone go inside every pharmacy.) I don't have a scooter/cart, my wheelchair is too heavy for me to lift in and out of my trunk, and I am not able to push myself in it anyway because of my weight and the pain in my shoulders. (Since my husband died 3 years ago, I am alone and don't have anyone to push the wheelchair). The young girl at the drive-thru window took my prescription, looked it up, looked ME up, and told me they had the med in stock. She then took my prescription and looked me up on the MAIN database because she commented that this was a new medicine for me. I told her, "Yes, it is a new medicine." I asked her if they took prescription discount cards and she said to me, "Oh, aren't you so and so (some woman's name that began with a "C") and have Aetna Ins?" I told her no, I wasn't that person and unfortunately had no ins.

All of a sudden, she said, "I'm sorry, I just noticed that your Dr. is in another town. It is Walgreens policy that you must go to a pharmacy near your Dr's office, or go to your regular Walgreens." I explained to her I had already done that first thing that morning and they had none and weren't expecting any in. I also told her I had gone to a Walgreens down the street from my Dr and THEY said Walgreens policy is that you must get your prescriptions in the area in which you LIVE. She repeated at least 5 times that I need to go to my regular Walgreens and have them order some for me, knowing that they can't do that. I told her I had been driving around for hours trying different pharmacies and she just kept repeating the same thing over and over like a robot. She then put my script and license in the bin and just walked away.

I drove back to my original Walgreens, went inside (no easy feat for me) and asked to speak to the pharmacist. I asked him what is Walgreens policy on filling pain meds. He said all Walgreens have the same policy. You must get them filled at a Walgreens in the area where you live. I asked him if it mattered whether you had insurance or not. He said no, that doesn't matter. I told him what the girl down the street had just said/done to me and he couldn't understand why she did/said that. That means that the girl at the Walgreens just down the street LIED to me for some reason. I am so tired of always being in pain and being at the whim of these horrible, unfeeling, uncaring pharmacists and pharmacist helpers. I eat Ibuprofen like candy and am destroying my stomach, liver, and bladder because of it. I have to drive around for hours for days at a time trying to get these meds that I legitimately need. My car is falling apart and has over 321,000 miles on it already.

They won't tell you over the phone if they have a pain med in stock, so you must drive to each and every pharmacy, just to be told they don't have them and don't know when or if they will again. I don't understand why, in this country, we legitimate pain patients have to go through this and why we are putting up with it. Why does the D.E.A. have all this power to do whatever they want? In the beginning, they said they cleaned up the pill mills to save lives. I understand why they got rid of the pill mills and the greedy doctors and pharmacists who were seeing patients from other states on a regular basis. Now that all that has been cleared up, why do legit Florida pain patients have to be put through the ringer and suffer like this? I personally know of 3 people who killed themselves because they couldn't get their meds, didn't have the option of driving around for hours for days and days, and couldn't stand the pain they were in. What are the poor cancer patients doing and all the elderly people here in Florida, (myself included, being 60 years old,) who are in pain? I don't understand any of this insanity.

If the D.E.A. started all this to save lives, I hate to inform them that they are making thousands of legitimate pain patients suffer and many of THEM kill themselves. But I am sure that they consider us all lowlife, unworthy drug addicts who are better off dead; in which case, why did they start all this insanity in the first place? Whenever I go to a pharmacy now, I get looks of suspicion and treated as if I am drug addict trying to scam them. I truly believe that there must be something that can be done to fix this problem. This is, after all, the U.S.A., not ** Germany. I have often said to people that I'd have better luck getting my meds in Bosnia. When I said it, it was supposed to be a joke. Now, I'm not so sure it is.

We have used Walgreens since the 80's, Dallas TX. Jupiter FL., New York & Boca Raton FL. Joy in Dallas. Very quick, knew my pharmacists, clean stores well stocked stores. Hey, they even called you for problems. WOW. Moved to Jupiter, located the perfect store. I loved my pharmacists, John, U.S. hwy store. GREAT attitude, went way beyond the normal to help. My husband and I require quite a few meds. If needed, he would look around, call , give the option of have it brought in or go to that location. He even built a secured drop off red mailbox to cut having to stand in the wait line.

We moved to New York for ONE YEAR. It was huge and was basically hell UNTIL I found a small prescriptions and emergency items only Walgreens with a real throw back to the old school pharmacists named Steve on 9th St. and 42nd. St.

3. Once, when both my husband & I were just out of the hospital, that night IN THE SNOW, he had one of the cashiers deliver my meds because his delivery guy had already done the runs for the day and I needed the meds. SHE REFUSED my tip. New Yorkers NEVER refuses tips!

A. Then I returned to Florida. In that ONE year I was gone Walgreens was fined for some drug issues. Guys, it is now like trying to get drug from **. The pharmacists have turned into drug czars:

8. Finally I use a service provided by my insurance and mail them away (which is scary due to the time it takes) each month.

It is horrible; all of this is due to the lawsuit settlement. We, customers, with legal prescriptions are being punished for your settlement. I detest the new elitist attitude of the new pharmacy. They do NOT feel they are there to serve but to police. It is very sad. I miss the old Walgreens. The friendly store that truly tried to service and help people. HELP!

I was given (without a request) ** tablets and ** (anti-nausea med) on a regular basis. Thank God their Good Faith policy wasn't in effect. I am going to try to get the local TV news channels and the local newspapers to pick up my story and shed a huge light on the abuses by young, inexperienced, disrespectful pharmacists who seem to be the ** doing this to customers for whom this policy was not intended. Anyone who wants to join me, or form a class action suit, please contact me ASAP.

These are some of the abuse that I go through every time trying to get either my pain med or my daughter’s. Walgreens pharmacy abuse the HIPPA laws by asking private questions in front of other customers who are standing in line behind me or sitting near me waiting for their meds. "If your daughter is so sick, why isn't she on a higher dose?" “What's wrong with your daughter? Why does she need pain med?” (She has chronic Lyme disease that affected her bones, muscles, heart, CNS and now her brain.)

They told me that my daughter's ID was expired and they didn't care if she has problems going to the DMV because cancer patients can do and so could she? (My daughter just started walking this year.) Sept 2013, I went to another Walgreens and the pharmacist accused me pharmacy shopping, in front of other customers. I went there to get my daughter’s Allinia, which my other pharmacy didn't have. To save time I gave them her pain and ** med too. This same pharmacist called her physician to verify the prescription.

Today Dec.6, 2013. I went to my Walgreens yesterday and they said to come back today. I come back today and they said they are out of the pain meds, try another pharmacy. So I go to another Walgreen and the pharmacist starts yelling at me and asking why I am here, I don't live near here (I live 5 miles away) and my doctor is in another city. She told me I need to go to a doctor near her Walgreens?? I have an autoimmune problem, have been rear-ended 3x, have had a doctor near her Walgreens leak my spinal fluid, another doctor near her botched my biopsy of temporal artery. You think I want to go to any pain doctors in Palm Harbor, FL. I think not!

That doesn't give these pharmacists the right to discriminate against certain patients especially since I have been going to these Walgreens since 1988. Something has to be done regarding the unethical treatment of legitimate patients. They gave the wrong heart med and another wrong med to my daughter, funny how Walgreens keeps that quiet.

But this young woman refuses and says the drugs are dangerous in combination.Then she refuses to fill the paper prescription because it's for too many tablets for the 30-day supply. I tell her that's the dosage he prescribed and has before - she will see that if she checks in the computer. She sees that's true. But says she'll call the doctor (it's now after 8 p.m.). I'm leaving for California and must not stop those prescriptions "on a dime" as they have serious effects if that is done. She then refuses a prescription my endocrinologist prescribed for my type 2 diabetes and my Synthroid. Spoke with the assistant mgr. on duty. He goes into the counter area to talk to her & check these meds on her history of me - she sees that this has been what I have taken and that it's the same doctor. He shrugs and gets my script back. I get my insulin but not my **. She also refuses an ointment my eye surgeon prescribed.

None of these is on the narcotics hit-list Walgreens has in this secret policy but I didn't know about that policy on the 19th. I come home after being extremely ill without my proper medications while away i.e., try a glucose monitor telling you a score of 525.). The store I called for the Store mgr. when I got back (store is W. Commercial Blvd. & NW 64th in Tamarac, FL where I currently live). 12/2/13 I called and got ** the night pharmacist who told me there was a faxed prescription in from Dr. ** on the 19th and didn't they tell me that and why she didn't fill it made no sense to him. Then I called at night 12/3/13 and again spoke with the Assistant Mgr. **. I made it clear I needed a call back from the store mgr. as the Pharmacy Mgr. was out till next week. Finally I got to spoke with ** 12/4/13. He spoke with me for over 2 hrs. convincing me not to get an attorney, not to get the media involved, saying all would be filled but they didn't have the script.

I looked and found it and went to the store. At the drive-thru a pharmacy tech took the paper script for this medication and said they'd call tomorrow to verifying it. I had no idea why. When I asked him to ask the pharmacist when it might be ready for pick up, a new "floater" came to the drive-thru window telling me she would not fill it under any circumstances and it had to do with an in-store policy she would not explain or name. As I drove away, I stopped in the parking lot and called the store. They no longer pick up and one is routed to a call ctr. anywhere in the country. This night I spoke to a Jane in Tucson, AZ. She said there's was no legal reason for refusing the prescription now or back on the 19th of November. She saw nothing wrong but had no clue about the "secret policy" of this store the pharmacist had mentioned as her reason for not filling the script.

I asked for her supervisor and got someone named Jeannette who agreed to call the pharmacy and ask why ** would refuse the prescription. After a while on hold, Jeannette came back on the line and said she was told it was because the Good Faith Policy was run by this pharmacist and at her discretion because she thought the medications I have been prescribed didn't "mix" and she could refuse it. I asked what this Good Faith policy was and Jeannette said she didn't know. I said I wished to read it and she said to Google it.

Bottom Line: I am ill due to their negligence. I am pulling all prescriptions tomorrow and going to CVS. I will bring all the news stations' camera crews down there if possible and alert the newspaper to what has been done to me. I recently had eye surgery 10/25/13 and had a small prescription (7 tablets) of pain meds filled after the hospital released me at another Walgreens location. If that's what tripped this insanity - I will be fighting for pain & suffering and any doctor bills arising from their screwed up games. My doctors (from my PCP to any specialists) are all doctors with clean records and none have been party to any "pill mill" activities.

Well, first off, there is no sign anywhere saying that you do not give exchanges or refunds on electronic cigarettes. Secondly, your corporate customer rep said it is written on the back of the receipt, IT IS NOT, your own customer rep was BS'ing. Even if it was on the back of the receipt you sound stupid saying that because you get the receipt AFTER the purchase! It is like saying here is the contract after the deal is made.

I am so sick of people not wanting to take responsibility! Walgreens is all about "its corporate policy" or "the system does not allow us to do that". We do not live in a world of men anymore. People just like Walgreens, are content to rip off customers and just blame policy, or the system, or another department, or the government, etc. Nobody at Walgreens has the courage to say yes, it is our problem selling you faulty merchandise, here is your replacement or store credit, etc... What would happen if everybody did what Walgreens does? Can you imagine, I could tell all the people I pay bills to "sorry, it is family policy not to pay in cash, we have a barter system so there is nothing I can do about it".

Yes, if we all took a page from Walgreens, bills would not get paid, wrongs would not be righted. What if I went into Walgreens and started opening merchandise to taste, try or smell and told the store staff "It is my policy to sample the products before I buy them to make sure I like them". Yes, what if starting now, I decided to go into all the Walgreens stores I could find, and opened item after item, just to see what it was like? Like a 40 dollar bottle of vitamins here, a 30-dollar toy there, a bag of dog food, bottles of shampoo, candy bars, etc... Having to take all kinds of stuff off shelves because the wrapper, box, or container have been opened. It would get expensive!

If Walgreens can avoid being responsible adults and business people with ethical standards, then why can't their consumers do the same? So in summary I am going to post this on every possible blog I can and obviously by word of mouth tell all that I can about this situation. Your corporate customer rep after telling me that she would not do a thing to remedy this situation AND again, saying that policy is on the back of the receipt which is NOT true, ended by saying "Is there anything else I CAN HELP YOU WITH TODAY?" What a sarcastic thing to say!! She presumes that she helped me with the first issue which could not be further from the truth. Instead she should say, "Is there anything that I can do to shift responsibility to you or the government or anybody else regarding another Walgreens purchase?"

Walgreens told him that it had not been 2 days since his first prescription was filled and it was a 2-day prescription. He also said that our insurance would not cover it. My husband thanked him and almost left to come back the next day but the pharmacist continued by asking him why he had gone through his first prescription so quickly, why he needed them today, and he didn't feel comfortable filling the prescription at all. My husband was FURIOUS. He went off on that pharmacist and told him that he had NO IDEA what was wrong with him and had no right to judge him or make him feel like a drug addict pill head. These scripts were written by an ER doctor AND a urologist who are both affiliated with the same hospital (they share charts). If both of these credible physicians think it is okay and in my husband's best interest to take this medication, what right does the pharmacist (who has less medical knowledge than a REAL doctor) have to tell ANYONE that he is refusing to refill the prescription.

To make matters worse, we called the insurance company that same night to verify that they weren't able to cover the prescription cost until the next day, and they told me that they could cover it that day! The pharmacist LIED to my husband. He just didn't want to fill it because he profiled my husband. My husband is a server at a restaurant and he went to the pharmacy in his work clothes, which is black pants, black shoes, and a black shirt. He didn't look his best but he had been at work for almost 12 hours in a double shift. I think how they treat their customers is inexcusable and something needs to be done. I will not REST until Walgreens PAYS for how they treated my husband during this difficult time in his life. If there is a class action suit against them and their treatment of patients and refusal to dispense medication, I would like to join. I already filed 2 direct complaints with their corporate office but of course I haven't heard a word back yet. They better know that we aren't going to go away.

Good thing I did because I was shorted 8 pills, and I cannot be short this type of medication or I will have seizures. Well I called Walgreens and they did not care whatsoever about the fact that I was shorted, they said that they double and triple count their pills. That does not explain why some foreign object or pill was in my bottle. They said that there was nothing that they could do and treated me like **.

Even if you have been going to Walgreens for years, I highly suggest that you count your pills right there in the store in front of them; because as soon as you walk out those doors, it becomes completely your problem. Where my wife and I live, there are not many pharmacies so we will definitely keep everyone updated. I honestly think they just rush and try to get as many scripts filled as possible. I was wondering if anyone knew if I could sue them if I seize because every time I do not have my medication, I seize. I am honestly terrified and am so afraid for those two days and half of a next day. Please help.

When it was my turn, I gave my prescription where the pharmacist blurted out in front of these rambunctious, hoodlum types, "I'll check on your **." Oh my God, she did not just say that! Why couldn't she say "your prescription"? Then she proceeded to blurt out my address with the apt. number in front of these guys. I was in shock that she could be so careless. I was speechless. She then told me when it would be ready. I told myself there is no way I'm coming back at that time... Flabbergasted, I turned away where this kid I have been talking about yelled, "Ma'am, do you sell your **?" Full of fear, I said no and got the hell out of there, doing of looking behind in my rear view, and have been ever since. I stay at my friend's house and dyed my hair. People kill for this drug, rob whatever. I'm not taking any chances.

It's been two weeks and because of this pharmacist, I'm living in fear. My roommate calls me this morning telling me last night at 3:30 in the morning, some female pounds on the door yelling, "I need to use your phone to call my case manager!" My roommate, thank God, said, "Get away from here or I'll call the police!" where this woman says, "Please don't call the police!" Like I said, I haven't stayed at my house since this Walgreen's disaster. I have no proof that the two things that happened are related, but it's very possible.... It's just too bizarre. These pharmacists and their techs need to keep our info private!!!! Especially when it's a prescription that is very much in demand on the street. This world is crazy and she made my life be in danger!!! I am so upset!!!

My main issue is the rudeness of the pharmacy staff from Techs to Pharmacists. One tech who looks to be right from college is the rudest woman I've ever had dealt with and then when confronting the Store Manager, he wasn't any better! I just wanted to find out when to expect my replacements in since being told it only be 3-5 working days. She said, they still aren't in and asked her when I could expect them? She then said, "we'll" call you once they are received. I had to speak with the store manager and he asked her to call and find out when they are coming in, then said to her, "Allison" doing a wonderful job. Great job, can't even get her to find out when they are arriving.

Then I found out after she called them my ** hasn't even been shipped and this was 8 days ago. They still have my returns lying out and asked if I could have them to take to another Walgreens. She said, "NO," they must be sent to Pfizer. SO I had to ask, why do you still have my meds lying on the counter from 8 days ago. Never received an answer as she walked me off. From retail I've done in the past, if doing this to a customer, would had been fired!! So, I can't get my medication and having serious withdrawals along with my symptoms coming back for which it's prescribed. I basically feel like death worked over. I'm almost ready to contact an attorney. Please do yourself a favor and avoid Walgreens, Kokomo, IN 46902 on South LaFountain St.

Then, I received another letter telling me that my card could not be charged and they are thankful to be of service. "Which card? Not the card I just gave you, because that works!" So it was like talking to a brick wall. NEVER, NEVER, NEVER again will I order with them. I chose them originally because the price was affordable, but even with my first order... The package was left at my door sitting in the sun. That can't be good for meds. Meds should never be left at the door. They don't care about their customers.

We took the script to Walgreens in Magnolia, NJ, was told that the medication was in stock but they had to verify the script with his doctor. 2 hours later, we received a call from the pharmacist stating that she could not fill the script due to their "GOOD FAITH POLICY". When I asked what that policy was, she would not explain it to us. When I asked her should we contact his doctor's office, she stated, "You can do what you want but I can't advise you to do anything." I think this is absolutely ridiculous that Walgreens can do this to people. What happens when someone dies from withdrawal due to Walgreens' practice? Who gives them the right to say who should be on what medication? Something seriously needs to be done about Walgreens.

The service at Walgreens is horrible. We always have to wait in long lines, whether it is walk-in or drive-thru, while there is a bunch of employees standing around and talking to themselves, never in a hurry to help customers. The Walgreens we go to is on the corner of Callaway Drive and Hageman Road in Bakersfield, CA. We have had enough and transferred to another pharmacy.

When we transferred our prescriptions, we received a call from a Walgreens rep. After telling him all of our complaints, he basically said he has heard them all before and there was nothing he could do. How sad! Walgreens cannot help with poor customer service. In my experience in business, that will eventually lead to its failure.

I tell them, call the agency as yes they do. They verbally tell me finally okay, they'll call. I learn child went without meds entirely because Walgreens assumes they know better and never even bothered to call the agency and told me, "We don't keep a record of calls we make to Medicaid because we don't have to!" Well Medicaid does keep a record of every call! They verified for me that "Walgreens never called" them for the approval. Since when do they get to blow off doing what is requested by the provider in the best interests of the patient, and not even call the provider back to report they couldn't get it and why?? I could get through but they needed the pharmacy to call them directly as the vacation override is like a refill too soon. They even lazily frequently told patients the insurance wouldn't cover scripts they brought in this summer without even attempting to run them first! Instead, poor people had to find their way back to dr's office only to have RN call pharmacy and instruct them the preferred meds changed and it would be accepted. Just a ridiculous waste of all of our time and money! Walgreens also lost out on sales due to this stubbornness on their own staff's part. Wasting doctors' and nurses' time with call centers is just unacceptable to me!!

I cannot hang up because I need to cancel a prescription. The associate Roberta just answered and stated she is the only person there with the pharmacist and apologized for the wait. This is unacceptable. She could have said something 28 minutes prior to putting me on hold and constantly transferring me back on hold. This is terrible customer service and I will never refer anyone to this store.

All sale soda items I wanted are out, but all soda products that were on sale were gone except diet which we do not drink. I asked where all the sale items are. They acted very nonchalant about the question. Just, "We don't have any." One person did check in the back, but very nonchalantly said there is none. I was very disappointed as I knew my husband said, "If you go to Walgreens, you will be sorry." Well they did have the honey (1 left) and the kettle corn. I was so worried they would be out of the ice cream. They had that, thank goodness. Their disconcern was very aggravating.

I settled for 1 2-liter bottle of A&W and 1 2-liter bottle of Sprite. Oh they were 2 for a dollar I guess. Go to the counter to pay. Same girl is at register. She asks if I have a rewards card (you need one to get the sale prices, it has been along time since I have visited a Walgreens). No I do not have a card. She gave me one of course. Proceeded to pay for items with debit card. Did not go through on 1st try (people behind waiting patiently). 2nd try, her comment was, "This has been acting up." It does not work. I take my last money out of my purse and pay her as I am embarrassed and angry. Leave and go directly to bank.

My husband gets a small amount out of bank with no problem. I am no rocket scientist, but I can think of at least 10 things I could have done to make my situation better. We called the store the next morning and surprisingly the manager was very apologetic. Offered to put some aside for us. No thanks, I will probably never go out of my way for a good deal gone bad again.

Well it was visually obvious as soon as I pulled the bottle out of the bag that I did not have the correct amount of medication. This medication is taken twice a day, every day. So I opened the bottle and counted to make sure before I made any accusations. There were only 30 pills. I went back into the pharmacy immediately and spoke with the pharmacist who read on a computer that the correct amount had been dispensed. I told her there was no way and showed her my receipt that said I had paid for them less than five minutes ago. She went back behind the wall to check something (their count I'm assuming) and when she came back, she apologized and gave me the correct amount.

One week later, I went to have two other scripts filled. One of these was a controlled substance for anxiety. Since I do not take it every day and my husband picked these up for me, I did not open the bag until the next day. Once again I was supposed to have 60 and there were only 30 pills in the bottle. When I called the pharmacy, they were less than helpful. They stated they had dispensed 60 and that their count was right. Well the bag was still stapled when I had opened it. So if the pharmacy tech is telling the truth and I know I am telling the truth, that means whoever dispensed and/or packaged them in the bag stole 30 pills from one of their former customers.

I called corporate to complain and they told me someone would call me in two business days (on a Monday). It is now Friday and I just called corporate back to inform them that I never received a call back. Needless to say, I will be going back to my old pharmacy. Yes the hours are more inconvenient but the staff is trustworthy at least.

I was so humiliated and disgusted being treated like a fiend. I asked for my script back which the nasty tech had written all over. I will be complaining about her too. She was more than rude and made several sarcastic remarks to me as she handed me back my script. I understand in this day and age of pain med abuse, the people that use them as directed and really need them have to take the brunt of the stereotyping, etc. If these pharmacists want to be MDs, they should have gone to school to become one... Only then will anyone but my Dr. tell me what or what not to take.

Original Review: Sept. 5, 2013

For years I used Happy Harry's here in Delaware. They were a small independent chain in Delaware. When it was Happy Harry's, everything was wonderful. The prices of everything in the store were better. They always had some great deals / sales and the pharmacy was excellent. Walgreens ended up buying out Happy Harry's and that's when everything went downhill. Recently they have been screwing up my prescriptions.

I am a diabetic, so it is very important that I receive my medication. Here recently they have been automatically refilling little things, like pen needles (that I already have probably 15 unopened boxes of) or pricker needles (once again, 15 unopened boxes). They call and tell me to pick it up within 48 hours. All of a sudden, it went from 7 days to just 2 days. They automatically refill every single little thing except for my main insulin. My once daily insulin even gets automatically refilled numerous times. But my main insulin, I'm lucky if I can even get them to fill it, much less refill it. There is always a "problem".

Today was the last straw with this awful establishment. I was running low on insulin, so I figured I'd call Walgreens and see why the heck they hadn't filled my prescription from 08/08/2013. They said they didn't have anything on file, to check back with the doctor's office. So I call my doctor's office. They said everything was filled out and faxed over on 08/08. Walgreens calls back with their automatic fill / refill reminder. It says that my insulin is ready for pick up. Oh, wow! I got it filled without any "problems"! I go pick up my insulin. I get home and notice my insulin is actually pen needles. I haven't had a problem free insulin fill / refill in close to a year. Ever since right around this "Rewards Card" thing went into effect, somehow my prescriptions have been getting all screwed up. They blame the doctor, the doctor blames the insurance company and the insurance company blames the doctor, the pharmacy and of course me.

I put up with Walgreens way too long. As soon as I got home and realized their mistake I went to Rite-Aid's website and transferred my prescription. It's pretty bad I have to contact all three (the doctor, pharmacy and insurance company) when Walgreens screws up, because they won't admit it and end up playing the blame game. Usually the doctor's office holds all the answers. The insurance company is useless in trying to figure out any of this. I sure hope other Walgreens pharmacy customers at least get the proper prescription and don't get lied to.

** REFUSED to answer my question stating that it was a medical violation to give that information out without verifying if I had a valid prescription or not. I tried to explain the situation to ** and she still refused to answer my question even threatening to hang up on me. I asked to speak to a manager and she stated she was the only pharmacist on duty. I asked for the store manager and ** stated she would transfer me but the "store manager has no authority over me or the pharmacy." I spoke to the manager who attempted to assist me but ** refused to assist her. I again tried to explain that this has not been and that I had already spoken with 6 other Walgreens pharmacies without any issues. I was informed that I should never have had my question answered by any of the other pharmacies.

I finally had to hang up due to my sheer frustration and being on the verge of tears. Now I have to sit here in pain for a week or more until a pharmacy can order the medication for me. I think that this extremely poor customer service to cause a customer unnecessary pain and suffering over the refusal to answer a question. I will NEVER use this Walgreens and am thinking about not using any other Walgreens either.

Unfortunately, Sedgwick Corporation, who works for Walgreens, has assigned Mr. James ** as their adjustor for my case. Honestly, he has not performed well and his services are inadequate due to his inability to handle this claim fairly and reasonably. My expenses are high, not to mention the pain and suffering that I have endured. Mr. ** is uncooperative and refuses to settle this claim to cover the expenses and I am extremely frustrated. Per my Attorney, Sedgwick & Walgreens refuse to review the correspondence sent to them regarding medical treatments and expenses incurred due to this injury. I am disappointed because Sedgwick’s services handling this claim has caused me grief and it is not being reviewed adequately and my Attorney has gone back several times to get this resolved fairly.

There were two witnesses as the Walgreens at the time of the accident and the Manager took a report and pictures of the flooring at the time of the accident so there should be no doubt that Walgreens is at fault. My Attorney stated that the Sedgwick’s Adjustor is not cooperative and unwilling to help or provide pictures/evidence and other documentation pertaining to this accident.

To resolve the problem, I would appreciate that your organizations inform all seniors. Please let me know who I can get the word out regarding senior and AARP members who may be loyal customers of Walgreens. They may also experience this unacceptable treatment from Walgreens and/or Sedgwick regarding their services to seniors. What does it take to for Corporation’s to provide fair and equitable treatment to senior’s who rely and depend on community pharmacies.

This is very bad and that is why I am soliciting your immediate assistance because I am very disappointed with this situation AND Walgreens because seniors should be treated respectfully at all times. Although Sedgwick is hired to represent, please note that they are not cooperative and are not demonstrating characteristics of a reputable company. I trust this is not the way that wishes to conduct business with valued customers.

Original Review: Aug. 17, 2013

I have used Walgreens mail drug service for years. Did a pretty good job. Then catamaran took over. I called up for my quarterly refills and asked for the costs. I was given 4 values... one for each drug. When they came in the mail they were $25 each. I called and said I was over charged. I was told it was impossible for anyone to have given me the values. (yea right like I made this up for about $35). Then I called the head of benefits at my spouse's company. I was given a customer service number to call. I called and was told they will get back to me in a day or two... what BS... I have since contacted my credit card company, the FTC, and the state Attorney General. This company has millions of customers... we pretty much have no choice... multiply my $35 by millions of customers... you get the picture.

Catamaran's story is they are trying to integrate all of the new customers and offer more... I have designed software since the 1980's... The software is not the problem, unless they are making it the problem to generate more profits... "by accident".

After being told last week that they accept my card now suddenly they don't. The pharmacist stated, "Yes, I have the medicine but won't fill that by itself." So I pulled out another prescription for my heart (which I didn't need filled yet). He shook his head and stated, "That one will cost you 468.00 and pain meds 200.00." I stated I can't afford all that and he laughed at me and stated "oh well!" so I got out another prescription that I don't need filled yet but thought maybe it was cheaper and he then tossed them all back at me and said, "I'm just not going to fill it. None of them!" All because I was trying to figure out how to get my medicine as cheap a possible.

I knew where to go and get it filled with no problems, but it’s so high I wanted to try Walgreens and use a discount card. This Pharmacist humiliated me and made me feel like dirt on the bottom of his shoe. As I walked out I spoke to the manager, who took my complaint. But that was that. I went and easily had it filled at the expensive place. I'm so sick of being treated like a criminal when I'm paying dearly for my medication and have so much pain I usually can't walk. I can't move my neck and my back is broke. I suppose that makes me a criminal. I will get some relief tonight because I paid $317.00 (one medication filled) for my medication somewhere that they don't treat me bad.

I took the script to a different local pharmacy that same day and it went thru Insurance and was filled with no issues. At this point I and a few friends of mine decided to pull our prescriptions from Walgreens. I now use Walmart's 90 day $10.00 program for 95% of my scripts. In April I was let go from my job due to disability and have been going thru the stages of Social Security Disability. In the meantime I lost also my health care. I still use Walmart's 90 day drug plan as it doesn't require insurance, but they don't handle my anxiety and pain medications. I pay cash for now for my doctor's visits as well as my medications. I recently had a followup with my doctor and He refilled my pain medication. I decided to take it to Walgreens since it was right next to doctor's office and was told they don't have any and have been waiting 2 to3 weeks.

I then did the drive walk in and check at CVS and another Walgreens. I was sent a prescription discount card, the CVS said they also were waiting 2 to 3 weeks come back the following week, then I decided to try the local Walgreens in my neighborhood. They had the medication so I asked her to tell me the cost cash price using the up to 75% discount card. The cash cost I was given was $246.00. I asked what the normal cost was and the rep at the pharmacy said $250.00. I said a $4.00 discount, she tried pointing the finger at the discount card company and said, "They get you by stating up to 75%." I took the script and made a final decision to never step foot back into a Walgreens again. I contacted the discount card company and to my surprise was told it was the pharmacies that made the prices of the discounts not the discount card company. Walgreens is the one that determined to offer less than 1% discount.

I decided today to take the script into a local pharmacy I've dealt with before that script cost cash that Walgreens wanted $250.00 for cost me $89.00. WOW, I WAS SHOCKED..... I now give Walgreens NONE OF MY BUSINESS as well as any of my friends and my roommate have all moved all of their scripts to other companies. TOO BAD, WALGREENS, YOU THOUGHT IT WAS A GOOD IDEA TO OPEN A STORE COCOON EVERY CORNER AND THEN OVER CHARGE YOUR CUSTOMERS. LET'S SEE HOW LONG YOU LAST IN THE MARKETPLACE.

As long as the prescription is real and I never had a problem with doing anything illegal with my meds. What is the issue? Medicare knows I have 2 addresses and so does the doctor. So why are these pharmacists playing doctor? I even asked since I've been going to that exact pharmacy (however she is not a pharmacist I ever saw). Can she fill it this last time and I will talk to my doctor and figure something out next month? She told me no and that I need to go drive back up north to fill it. I left with no medicine. These pharmacists know darn well that people on pain meds need them or they cannot even get out of bed. We are on them for a reason not to be a junkie! I feel so stupid, like I am bad for taking my medicine. They have got to find a better way to handle this problem rather than to punish the patients really in pain! It just isn't fair to us...

4 out of 5 times when I go to get my pain meds they interrogate me about these two medications even though they know me, I have been on the same meds from same oncologist for a year and have been getting them filled strictly at Walgreens. There is nothing to indicate I am seeing more than one doctor, going to various pharmacies etc. They are also aware that I have cancer. This pharmacist (don't know if I am allowed to use her name) refused to fill my script only because she thinks I am on too much meds!!! I have stage IV cancer!!! When I reminded her I have cancer she smirked like I am making it up! Maybe if I lost my hair and weighed 90 pounds she would fill it??

They are obviously profiling and playing doctor. Walgreens management has given them the green light to do whatever they want and 90% of them are now on a major power trip. When I became irate she called the manager over to escort me out of the store and threatened to call the police! I was simply trying to ask her WHY she made this decision! She was extremely rude, condescending and didn't care that a person with terminal cancer won't have their meds. There is a class action lawsuit against Walgreens via a law firm Morgan & Morgan (877) 667-4265. I encourage anyone who has had similar problems to join in with us.

She informed me that, there is a real problem with these drugs getting on the street; a tautology that merely added insult to injury. When I noted that she had not answered, or even addressed, my question, she said she would speak to me in a moment. Even as the only customer I, in good faith, accepted her claim to be too busy at the moment to speak to me. She lied right to my face... Instead of coming to speak to me, she loosed security on me, in the form of an assistant manager (with no familiarity with, let alone knowledge of, the procedures in dispute). By that time, I had had enough of this insulting treatment.

Clearly, this pharmacist decided, in her own misguided discretion, to make an exception to normal procedure in my case... Responding to my reasonable question with an explanation that merely stated the obvious only fed my growing suspicion of her (perhaps unconscious) racial bias... My prescription was not accepted on face value, as it should have been. I not only dispute the reasons given, but protest the insulting inference of some sort of duplicity on my part.

My treatment (both patronizing and demeaning) after making my concerns known I found even more offensive than the unwarranted extra vigilance applied to my prescription. I contend that the fact that I am an African American male cannot reasonably be discarded as motivation (whether conscious or unconscious, whether combined with other factors or not) for the discriminatory manner in which I was treated at this pharmacy. Please let me know what I have to do in order to transfer my pharmacy account to CVS Pharmacies.

Finally after so many times of trying to talk, I have to ask to speak to the pharmacist in charge. Meanwhile after getting the prescription, paying, getting home, realizing they messed up, calling the store to find out what's going on & then nothing but rude, talking over me & along with my here take some attitude with that, I have to wait, talk to the pharmacist in charge. They then find out what's going on, must I say without the attitude and not trying to compete in talking over me to say I'm not listening. Case in point: Leave your attitude at home, act professional in all situations, take a moment to listen to the customer & pull yourselves together. A positive attitude, prompt attendance to the customer & consideration in every situation = a happy customer! Clean up your act.

He had me wait over 30 minutes while he contacted my Doctor, came back, told me he had to contact state. I say no problem call whoever he needed to. I waited close to another 30 minutes and he said he wasn't filling scripts. I asked why, did he call My Doctor and did he call the state, what was wrong? He told me he didn't have to say why he wasn't filling and that laws had changed. Asked him what laws and asked where were they posted. He give me a yellow sign saying he had a right to refuse to fill any prescription. My son was with me, asked him when it went into effect. He said a few months ago. My son told him that was not the truth because they had filled same meds last month, in June.

We walked to front and asked for manager, told him what had happened and Manager said it was true, new state law. Son asked him when it went into effect. He said March. I advised scripts filled there last month. I asked he isn't it illegal to ask a 3rd party for my medical condition. He said I was wrong, he could ask. I said my doctor but not my daughter... I call customer service twice. 1st person said no new laws she knew of, but he has the right to deny anyone he wanted to. Asked her how he could based on looks, how can he do that? She disconnected call. I called back... told this person what had happened. Asked to document..... I would like to know why he refused my scripts? I was not on any medication, they are all overdue. I told him he could call anyone he needed to.

I don't believed my appearance should warrant this. I am a 56 yrs old black female, very modest in attire and don't go anywhere when I am on meds. Don't they have cameras in these stores? I asked if I am being profiled? Has anyone had a similar experience? I have never heard them ask anyone else what is another persons' medical condition or refuse to fill meds base on how someone looks. There were other customers in area. It was truly embarrassing.

I don't see how I can possibly use this gift certificate given all the restrictions. It is a scam. Please take your business elsewhere. They are dead to me. I will never set foot in their stores again. Anyone wants a gift certificate ice scraper? They even managed to buy off the Better Business Bureau. You can't file a complaint.

What I can't figure out is why there is such a price difference, and why it is so hard to get actual prices from Walgreens! ** is my primary medicine. I went from a $10 co-pay to the Walgreens pharmacy workers quoting a price of $423 per month! I simply can't afford that. When I asked the staff if they had included my new insurance info from my card, they typed the numbers for 20 minutes and couldn't get them to work. They told me they would call the insurance company the next morning.

I called late next morning and they had not called. When I did speak to them later, I was told that if I did not pick up my medicine that day it would be "returned to the shelf". It had taken a long time because I had to ask if the price (at $423 rather than $10) was accurate, and they couldn't/wouldn't. I had to send my daughter. She was quoted, and paid half of the original quote, $216, with no explanation for the still way too high cost. The next day, my second prescription was also half of an exorbitant amount. I had to have it, as I was leaving town on vacation. I absolutely cannot afford to pay these prices. So I am completely done with Walgreens.

When I priced Rx 'n Go, recommended by my agent, the cost was $150 for what was $230 and $50 for the second over $200 prescription. I will be using this "by-mail" pharmacy rather than the local Walgreens. The whole system is a giant mess. We are all changing insurance (according to my agent) in October 2013 in prep for Affordable Care (?) in Jan. 2014. But certain businesses are totally screwed up and will be going down. Most of us cannot afford what they are insisting is the "true" price especially when competition is offering a price 25% of the dummy. Bye, Walgreens. You stink.

I received my medication ** I have been refilling since 2000 as I am permanently disabled with spinal cord and nerve damage that causes chronic severe pain. I picked up my prescription on 6/3/14 and after taking two separate doses, my pain was not relieved at all. I thought pain level must be too high to bring down pain, but it always takes the sharp edge of pain off. I gave many opportunities for the medication to perform as it is prescribed. No relief - I don't know what to do. Customer service is 99.98% bad. My husband had regular problems being overpriced in the past and asking them to look at the Insurance computer history is responded from pharmacy staff with eye rolls, dirty looks, completely unprofessional.

Walgreens CEO, you need to have a managerial new leadership style and especially treat your pharmacy customers with helpful spirit. We are your bread as we have long term illnesses, must be in your store and buy other products from your store while we wait for medication. If I contact Walgreens about ** being imposter pills possibly being a product of black market pills and get the unprofessional response most long term customers are used to, this is my line in the sand - I will go to Rite Aid. Walgreens, fix your unprofessional, disrespectful Pharmacy employees before you lose all that business to Rite Aid or another company. I hope the CEO reads these alarming complaints and overhauls their Pharmacy employees and procedure of care.

If a doctor prescribes it, what right does a pharmacist have to deny filling it? I have seen this happen to numerous people. They need to stop judging people; they do not walk in their shoes or feel their pain. Any other prescription is given so they don't run out but I have had to go days without because of them and I know others who have had to also. Plus if they don't have the medication, you have to drive all over to find it. They will not call other Walgreens and if you fill somewhere else, you might be denied the following month because you did not fill it at your normal pharmacy.

I asked why such a discriminatory practice was in force, "cash vs. insurance" price, no answer. I called the headquarters, was given this answer as well and then when I began talking discrimination, they then switched their tactic and said that maybe their suppliers were more expensive than "other" pharmacies. I then told them that I had researched all the manufacturers of ** in the US and abroad and that NONE of them even came close to Walgreens prices for this drug. I would love to initiate a class action suit against these people. Can anyone help?

NOPE, no explanation. RUDE, NO COMPASSION for this elderly woman! I THREW A FIT! Their response was a lot of eye rolling and shoulder shrugging and the answer was still NO. Later that evening, I guess they changed their minds and I got a text telling me I could come pick up the prescription but not until they had called the doctor to verify the HARD COPY was legitimate! I was furious. I did some research. ALL of you that have had this problem, google Walgreens and **! You will find out WHY they are behaving like they are! CHANGE PHARMACIES. They don't care and you will keep having problems!

About an hour later, I was feeling funny - extremely tired, and just had an unnatural feeling. I told my husband that we had to go back to the hotel. I never thought of checking my pills. I, all of a sudden, felt panicky, and I had to find our return ticket confirmation numbers. I tore the place apart looking for them. I started to cry uncontrollably, and nothing my husband said or did could pacify me. I found myself in the middle of a full-fledged panic attack. My heart was beating so hard, I could feel it in my neck. My head hurt and I couldn't concentrate. My husband said my face changed into someone he didn't know. He couldn't leave me alone because he thought I might jump off the balcony. He called my daughter, and she talked to me and told me to look at my pills and look them up on the internet. Sure enough, they were the wrong pills.

I called the pharmacist and waited at least 15 minutes until someone answered the phone. The pharmacist told me they were certainly my prescription! I told her I looked them up on the internet, and they definitely were not my prescription, and she went and got the bottle and said the bottle said they were my pills. Then she had her "ah-ha" moment, and she told me they were made by the same manufacturers so the manufacturer put the pills in the wrong bottle. I knew then that she was lying because they are NOT the same manufacturer! She was trying to lie her way out of the mistake she made! I had three terrible days because of her mistake, and I cried the whole time.

This morning, I talked to her district manager and although very apologetic, I am not satisfied with his story about doing something about it. There are safety checks I asked about, and he and I both know they weren't followed because the pharmacist was alone there. I was hurt physically and mentally. Our long-awaited vacation was ruined. This happens too often, but nothing is ever done! I can't quit Walgreens because I don't have a choice where I go because of our health insurance. I am in fear of going back to the Walgreens pharmacy!

I also believe this Walgreens will lie to the extreme and fill other patient scripts that are cash payers before they will fill an insurance paid script. By the end of the day, the store quota has been met and I am so stressed and aggravated that I have to wait another day or 2 or 3 for a refill (if I am lucky). The employees do not explain the real goings on and treat me as an unintelligent being from another planet. My doctors have intervened on my behalf so many times, and I am afraid I will lose him. I have been shorted hundreds of pills over the years and have spent more time waiting for these people to care even a little. I have spoken to other employees in different store departments and they won't fill scripts there.

I guess they see the panic in too many patients' eyes and see the fear in the faces and don't want to be one of us. If I can't get cooperation from these pharmacists, I might as well kiss them good bye. Oh, that's right, I forgot; they have 3 scripts that they will not return. Anyone know of a class action lawsuit I can join up with? These people are controlling my life more than my diseases...

I am on Medicare & already knew that my Insurance carrier was not the reason for the hold up because I have called & they have told me they would cover the cost of a new prescription after 25 days! After I asked again why she wouldn't fill it, the pharmacist then changed her story & said I could have it 6/1. I explained that I could wait until 5/30, but would be completely out of my medicine after that day. She still would not give me any explanation as to why or who was making me wait! All I could do was take my script back & leave!

When I got home, I called another Walgreens nearby & at least the pharmacist there was honest with me & told me that Walgreens had changed a lot of things in the past 2 mos. & now they were monitoring my usage & that my prescriptions needed to last 30 days & they looked at my usage for the past 5-6 mos. & were keeping a cumulative tab on how many days "early" I was getting them refilled!!! A CUMULATIVE TAB??? All of a sudden I am being accused of doing something wrong, when I wasn't even aware it WAS wrong!

For at least 4 years, I have been allowed to pick up my ** prescriptions anywhere from 25-26 days after the previous one was filled. How dare Walgreens all of a sudden make me into some kind of criminal & FLAG me for what WAS allowed standard procedure at all of their pharmacies in Delaware!! My doctor & I are ALREADY keeping tabs on my usage!! Who the heck made Walgreens the new keeper of my pain meds??? According to their new record keeping, I was flagged for having my prescriptions refilled 1-3 days earlier than their new 30-day policy! Where was the letter I should have been provided with? Why all this shadiness Walgreens?? All you had to do was send a letter or email advising your longtime managed pain medicine customers of your new policy - instead of just lumping me in with your known drug abusers - of which I am not one of!!

I am already so tired of being in constant pain - it is so unfair that I am continually having to deal with insensitive people who are looking at me like I'm doing something illegal every time I need to pick up my much needed medications when I need them!! I am really frustrated by this & I really feel like my rights are being violated by Walgreens!

We then got in a screaming match over the phone to his doctor's receptionist over her inability to contact the doctor through an emergency line. Needless to say, he's going to find a different pain doctor. We did find a place that would fill it after looking high and low, but we wasted time/energy/patience due to it, as well as losing a doctor. Neither of us plan on returning to a Walgreens any time soon.

In polite letters, I asked the Walgreens store manager, then the pharmacist, then the Walgreens CEO, then the Walgreens regional manager, and then the CEO again on two more occasions since January of 2013. I also forwarded the correspondence to the Chairman of The Walgereens Company Audit Committee. No one has ever responded and I am wondering if others have had any similar experiences. I am an experienced corporate director myself and disinterest of this magnitude seems unusual to me. Have others had problems with Walgreens?

The second time, the same thing happened but I was also lectured on the type and amount of medication my doctor prescribed to me. I asked if he knew my medical diagnosis. He replied, "You cannot get your medication filled at this Walgreens." Then he said, "I will put a note in your records so when you go to any Walgreens, you will be rejected." I called corporate Walgreens to file a complaint and they told me that they don't deal with any type of pharmacy complaint. They stand by their pharmacist. I asked them, "Who then does the pharmacists answer to?" He replied "themselves."

I am so outraged! I am most likely going to have seizures and horrible symptoms from the sudden halt of stopping medication. Something must be done. There are thousands, if not hundreds of thousands, of persons who are going through this same experience.

It was called in prior to May 1 and was only delayed in pick up - when I arrived at the store, the order was in their waiting bin, ready for dispensing. And no discussion was had at the time I picked up a partial fulfillment/paid my deductible, about expiration of insurance. And in my assessment of the situation, the pharmacy should never have agreed to give me a partial order and accept my payment for the deductible if the insurance company did not first check for eligibility prior to fulfillment of an order. No one else goes into Walgreens and receives prescription fulfillment without either payment in full or insurance confirmation. Now Walgreens wants information on my new insurance carrier (which is delayed because the employer was bought out on May 1 and has not had time to issue insurance cards to all employees).

But my point is this: If Walgreens had verified funds approved from the old insurance company and gave me the full prescription on Friday, May 3 (but did not because the branch did not have adequate supply on hand), then this would have not been an issue. I think the Green Valley at Horizon Ridge branch Walgreen's in Henderson, NV is trying to collect from the old and new insurance companies for the same prescription dispensing and I think that is wrong. I have submitted a complaint to Walgreen's customer care online system for two times without reply. Maybe other consumers should know.

I am self employed, pay $400 a month for health insurance and it has nothing to do with the government. The local Walgreens says there is nothing in their system that says government. It's coming from Walgreens corp. After numerous phone calls to Walgreens and their balance reward dept since January, I keep getting emails from them saying my insurance is government affiliated. You would think I would know what insurance I pay for every month! I would like anyone else having problems with Walgreens concerning receiving their points with Walgreens prescriptions to please contact me.

As I got close to the prescription running out, I sent in a request for a refill. The pharmacy then called me and told me I was taking the wrong dosage and they would need to contact the doctor to find out how to taper me down to the correct dosage. They told me that they, the Pharmacy, gave me the wrong dosage instructions. The correct dosage was/is "Take 8 tablets (40 mg) by mouth once daily".

I just had a doctor's appointment on Monday, 02/25, and he told me that he thought I had a malpractice/negligence suit against the Walgreens and he would provide me all the information I needed, if I decided to pursue it.

I counted the pills and double checked with my husband. We have a one parent medication plan in the home so it was a long shot, or perhaps the pharmacy ran short... He immediately called. No one answered; a detailed message was left. I think that was a mistake. They never called. He called back the next day and was told they have audited everything and we should just get another prescription from the doctor's office. The script was for 30 days. We gave 7 doses. There were 8 pills left in the bottle...exactly half. Odd.

They were rude and disrespectful. I know this is a controlled substance so it seems as though there should be some time of paper process for logging this. If their audit showed the pills were not there in the store, it means they are just not there. It doesn't mean they are here with us. We have never had any problem with this and my daughter has been taking these meds for almost 2 years now. We have only been using this pharmacy for the past 6 months or so... no excuse for rude; no concern for professionalism. It’s over for Walgreens. Unfortunate for the next pharmacy we will count every pill before leaving the desk. Sorry, customers behind me.

I sat there for another 2 hours and found out they have done nothing. They saw me sitting there. They know what I need and they know why I am waiting, but simply didn't care. Keep in mind that this was at 10AM and not at all busy. I believe this to be specifically a Walgreens issue and will never go there again.

Cousin looked at a pair of ear buds (costs $12) that were freely displayed for anyone to look at, on a wall hook. Intending to buy them, he kept them and walked around the store to do more shopping. Associate B (the cashier by the door) did see my cousin remove the ear buds from the hook and walk away with them. Something happened here - unknown - but there must have been an alert/code put out somehow (maybe by the cashier/Associate B at the front door, maybe by loss prevention (LP) people, maybe by security camera monitors, who knows)?

Anyway based on what happened hereafter, someone put out a high alert - watch this customer, he's probably trying to steal something - code to other store associates. Rather than just watch and observe, and/or just make their presence known until/unless customer left the store with the ear buds. They believed he was stealing. They chose a far more complex, rude strategy - three to four associates were milling around cousin, and the store manager was one of those four. By not stopping this (with words or looks), she basically condoned the rude set up that was inflicted on my cousin. Associate A decided to be proactive, rather than wait to see if he walked out the store with them, and obviously did not have proof that he was stealing them. Otherwise, that is just what they would have done but no...

Associate A pulled my cousin out of the check-out line he was in and asked him where he put the ear buds because she needed to know what the price of them was. What the heck? Cousin has some learning disabilities, he cheerfully went up and down the aisles looking for the ear buds, couldn't find them, came back, shrugged his shoulders, and apologized and let her know that. She said she had to have them and basically sent him (using words, stance, looks, body language) back to look around again. She definitely was intimidating him, like making it a crime that he changed his mind about buying something, and set it down somewhere, rather than put it where he got it from.

Cousin cheerfully/politely went up and down the aisles a second time - trying to find where he set them down. They were nowhere to be seen. He came back to Associate A, shrugging his shoulders, and apologized again saying he couldn't find them. Associate C had joined the scene now, right next to Associate A, and asked what was going on. Associate A told her the customer set down some ear buds and was looking for them but couldn't find them. Some words were exchanged that couldn't be heard, and then Associate C was heard saying, "Why would he do that?" Associate A said, "Maybe because he doesn't want to 'buy' them."

Anyway, Associate A was on a real power kick right now, because she requested/told/intimidated to my cousin for him to go up and down the aisles a third time to find the ear buds. Meantime, there were more customers in the store, and even without hearing what was going on, what with all the associates in the area of my cousin, and what with the gestures and body language being displayed by all, it was clear to all, just by watching, that something was 'up' and my cousin was at the center of it. And another associate showed up - she obviously was very much aware of what was going on and did open a cash register nearby, all the while tracking what was going on with Associate A and cousin. Associate B (at the front register) was also obviously tracking/watching closely what was going on, and so was Associate C. Wow! Wow, Wow! Something was so not right here.

Associate A was still on a power kick of some kind, because when cousin returned from the third time, shrugging, and apologizing, and still not finding them, she asked/told/'intimidated' him into going and searching again a fourth time. Remember, he is developmentally delayed/learning impaired, so he did go again. He went cheerfully and politely and searched a fourth time.

Around the second or third time, when cousin stated he couldn't find them, Associate A said words to the effect: "How can you not find something that you just set down such a short while ago?" There was definitely a loud message/implication being screamed out here: "Duh, of course you can't find them anywhere, because we all know where they're at, don't we?" What the heck? Based on his medical diagnosis, it is entirely possible he did forget where they were set. It is possible that he may have returned to the area he believed he set them, but due to other customers browsing through shelves/racks/bins, they may have shifted/been shuffled so as to not be visible by now. She was totally wrong to send cousin four times to search for an item that he set down when he decided not to buy it after all. And she did this not once, but four, yes, four times.

It is not a crime to change your mind about buying something. It is not a crime to set something down (that you looked at and decided not to buy) in any location rather than to which it was when you picked it up. It is not a crime (even if was witnessed by associates or security camera monitors) - it is not a crime even if a customer put something in their pockets/bodies whatever even if they were seen doing this. It does not become a crime until/unless the customer leaves the doors of the store without paying for it.

After the fact, it became clear that no one saw him hide this somewhere on his body, yet it also became very clear that someone was very nervous/apprehensive about the possibility that cousin may have it concealed, may steal it - and so he was treated unfairly and rudely even.

The end result, cousin's parents called the store the next day to talk to the manager. The parents told the manager there was a weird situation that happened the day before and they started to explain. The manager said, "I know exactly what you are talking about, I was there." "What? you were there, and you let this happen?" his parents were saying, "not once, not twice, but four times, you observed your employee publicly humiliating our son by sending him scurrying all around the store searching for a misplaced item? You allowed this? When in fact, it was this associate's job even to replace misplaced items to their rightful place, not our sons? You allowed this to happen in front of several other store employees and several customers as well, and you did nothing, said nothing to your employee to stop this? Maybe, it would have been acceptable (probably not, but) maybe it would have been acceptable/tolerated for Associate A to ask this of our son once, but to intimidate him into doing it four times, with the same result, is unforgivable."

The manager apologized on the phone, and did say they did review the security cameras and were able to go right to where the ear buds had been placed. Why didn't they have one of those four associates (the manager perhaps?) looking at the security tapes even as cousin/son was being sent back and forth/back and forth? Parents did then call Corporate Customer Relations next and explained what happened. Parents explained to them, and to the manager, that this could not have happened at a worst time.

Cousin/son is a very nice young man, and even the store manager stated this, but he is getting lots of teasing and peer pressure to not be that way, not be such a polite and friendly "rule-follower." This type of situation, if he shared with his friends, would just give them more fodder to use in trying to influence him to stop being so nice and dare him to 'prove' he can hang/handle things such as lying/stealing. Cousin's parents did tell Corporate Customer Relations they would like to hear back from them in a couple days, but haven't heard anything as of yet.

His parents and my family are not doing business any more with 'this' Walgreens, perhaps not ever with Walgreens at all. Neither of our families use the store for prescriptions - we do "on the go/impulse shopping" there, which we could easily do elsewhere. This store is just convenient because it is closest to the street and on the corner. There are plenty of other stores, nearby though, so not going to Walgreens would not be a major problem.

"Since I was hungry, I took a bite but I started to feel more and more uneasy. Figuring it was a fluke, I threw it away and opened another bar I had of another flavor. Later, on 1/13/13, I went day hiking at Mount Tamalpais. I tried another PROBAR Simply Real Whole Food Meal Bar Apple Cinnamon. This one was fuzzy, too, so I threw it out. At this point, I remembered that the last time I ate this bar on 12/9/12, it had the same problem. Thus, I checked the expiration date and saw that it had expired in October 2012. Basically, it looks like I was mailed a case of meal replacement bars that expired on 10/20/12 - ten days after I ordered it and five days after I received it. Therefore, I would either like a replacement case or a refund. If necessary, I can mail you the uneaten bars that I still have lying around in storage at your expense."

They responded that they have a 30-day refund policy but they would only make a one-time exception by providing me with an in-store credit for any uneaten bars that I return to them. In case it was lost in my long description, ** Drugstore.com mailed me a case of energy bars that expired 10 days after I ordered it and only five days after I received it. Of course, they should take responsibility for that. As for their 30-day refund policy, it took me three months to realize that there was a problem with the bars. And, yes, to be fair, I delayed partly because it had been a few months since I had ordered the energy bars and wasn't sure Drugstore.com would do anything about it and partly because I had other things going on at the beginning of this year.

So because of Drugstore.com, I unwittingly ate two expired bars (yech!) and threw out two other moldy bars. But they will give me an in-store credit for the remaining eight if I mail them back to Drugstore.com. Never mind that the entire order expired before I eat any of it and that I threw part of it away before I realized it was a problem with the entire case. I do not expect to shop at Drugstore.com again and would not recommend it to anyone else either. However, if you choose to shop there regardless and buy any large quantities of perishables from this company, I strongly advise you to check all the expiration dates as soon as you receive them even if it is burdensome to do right away.

Would you believe they refused to even look up my history in the computer and tried to humiliate me in front of the other customers and employees? Her reason was simply that neither she nor the other pharmacist felt comfortable filling for this particular doctor. Wow, really! So I raised hell and told them both where to go and how fast to get there. Then, I went to a second Walgreens location, only to be given the same sorry excuse and again humiliated! So I decided to formulate a plan; since they wanted to lie and play games, I would do the same damn thing.

I drove yet to another Walgreens location, the 3rd one! I took theater class in high school, so I decided to make use of my skills. I put my shirt on backwards, dusted off my walking cane, jacked my hair up a little bit, began drooling, dragging my feet like I was mentally ill, and walked in the store with my script. I got to the counter and drop it there for the pharmacist to see. She took one look at me and one look at the script. Needless to say, well, I walked out Walgreens with my pain meds in less than 20 min. without saying a word! So if that’s what I have to do once a month at this location, you guys better look for me on the big screen real soon! Academy award goes to me! It’s a damn shame one has to even go through this BS, but I decided I would outsmart the fox.

We are all human so I did understand but was a little upset that I had to go three days without the proper med doses to help me through the day. Then I filled my prescription today and decided to count them just to be sure, because I know there are a lot of problems in the world with controlled substance. To my surprise, my medication was two days short of what it should be. I have always trusted the pharmacy and never even considered that this could happen but I guess it does. So last month, 15 tablets were missing and this month 10 tablets are missing from my bottle. If they are taking a few from me, then it's a pretty good possibility that they are taking from other people as well and it could end up being a very big problem for others.

I am not trying to get back what was taken. I just would like for the pharmacy that has been filling my prescription to be investigated so it will not happen to other people. The last thing I would want to be doing is picking up my medications and dumping them out to count them to make sure they are all there. I should not have to and I do not think it would look good on me or the store. Due to the fact that I had problems with this store in the past with other issues, I plan to trade pharmacies so this will not be an issue for me anymore, but I hope that the problem is resolved so others will not have this problem. Thank you in advance.

This is not the first time they have done this to me. The Walgreens in Austintown, Ohio are very rude and lazy. When I handed them my prescriptions for my pain and anxiety, they looked at me like I'm a druggie and sometimes refuse to fill it until the 31 days. The other time I had to go through the ER. The Austintown, Ohio pharmacy is a 24-hour store. My husband went in to get the Rx filled and they said they can't fill it because they don't take our insurance, which is Medicaid. She gave the Rx back to him with a smirk on her face. He came back out to the car and we had to drive 20 minutes, and this Walgreens had no problem filling it.

I've called the management to complain about the service and even then they were rude. Fair warning: If you don't want to get treated like some druggie or just because you have some other type of insurance, don't go to Walgreens (store #6589) located on the corner of Mahoning Ave and St Rt 46.

Questioning Walgreens' use of the pickup date, on the morning of March 26, 2013, I called Medicaid and spoke to a representative by the name of Dawn. She ran a trial claim for a prescription of **, and she said that it was accepted and approved. I explained to Dawn that Walgreens was using the pickup date versus the dispensing date. She stated to call Walgreens Pharmacy and asked when the prescription for ** could be filled. Immediately I called the same Walgreens Pharmacy. I asked the representative by the name of Maryann when my prescription for ** could be filled. She pulled up my profile and stated it could not be filled until April 1, 2013, because I had not picked up the previous prescription for ** until March 1, 2013. I questioned her about using the pickup date. She stated that it was the law to use the pickup date, and she could do nothing about it.

In response, I told her it was not the law because I had just spoken to Medicaid, and they ran a trial claim for the **, and it was accepted and approved. I told her it was Walgreens Pharmacy policy to use the pickup date and not the law. Today, March 29, 2013, I submitted the same prescription for ** at a Walmart Pharmacy. They filled the prescription, and Medicaid accepted and approved it on their computer system. This clearly substantiated that Walgreens Pharmacy has created their own policy to use the pickup date versus the dispensing date. It is Walgreens Pharmacy's dirty little tactic to delay filling prescriptions.

As I am disabled, I am not always able to pick up my prescriptions on the same day I drop off the prescription at a pharmacy. I do not drive, and I have a caregiver drive me to the pharmacy. Furthermore, I schedule my appointments with my primary physician based on the dispensing date of ** and not the pickup date. The bottom line: A person could run out of his prescription because Walgreens Pharmacy is using the pickup date versus the dispensing date for **.

I then called 1-800-Walgreens on at least four different occasions to get a resolution to the problem and still have not received a return phone call from them and it is now March 1, 2013. They have repeatedly told me that a district manager would be contacting me and that was over two weeks ago with no call back yet. The customer service of Walgreens is the absolute worst that I have ever seen. Needless to say, I went to CVS and they were able to get the medication in and ordered within 2 days. Thank goodness, this was not a cardiac med I was hoping Walgreens could fill because I would have been dead by now waiting for them to fill it. The Walgreens is located in Miami, FL on Byrd ave. and 152nd st. My address is in WI but I am in Miami working.

In one instance, I brought a script to them and they stated to me that there was a new law where if you are on Medicaid, your doctor must register with Medicaid. I said my doctor is registered with Medicaid, but they said no, he isn't. I brought the script to the Walgreens about 7 miles from there and they filled it within 5 minutes, no problem. They called Medicaid and got the info. The Walgreens on St. Catherine's lies and tells you they called Medicaid when they didn't! On another occasion, some know-it-all named Mike at Walgreens on St. Catherine's said I couldn't fill my prescription on the 29th day. I had to wait until the day I would be out of pills to fill it.

I called my doctor and he said that they always fill it on day 29, and on day 28 sometimes, if there's going to be bad weather. I brought that one to the other Walgreens and it was filled in 5 minutes again. Another time, I wanted to make sure of my pill count and they shorted me by 6. Unfortunately, they said that since I didn't count them in front of them, I might have taken the missing pills. I expected it to be right. In other words, I have to dump them out in front of them when I get them and count them along with the pharmacist! Are you serious? The pharmacists there on St. Catherine's hold grudges and play God with your meds if you anger them. I have filed complaints through various sources, including Walgreens headquarters.

Do not go to this pharmacy! If you have scripts there, transfer them to a nearby pharmacy or the other Walgreens, not the one near St. Catherine's Blvd. People think they are going to play games with my medication and try to cover their errors? On another instance, I had a script and the girl at the counter told me that I had to call Medicaid and get a prior authorization, so they gave me a number. I called, and they told me that only a pharmacy can call for prior authorizations. There are a few more mistakes made. I will continue later on today. Remember, they lie about calling your insurance company. If they say they will call, watch them. Keep your eye on them and listen to what they say on the phone, that is, if they even call.

Am I angry? Yes. There's been over 8 mistakes that have cost me dearly. Do not go there. Please, trust me. Something suspicious is going on there. They automatically refill things that you don't need anymore, just to make money. This pharmacy should be closed down. They don't know the lengths I'm going to go through, including handing out flyers, posting things around the area, also in the local paper, but I will make sure it's all legal. I have 7 people from the area who are willing to picket outside. They really don't know what they started. At the end of this, I see it says "contact an attorney" and you can check the box. You don't think they are working with Walgreens? Come on! But let's see, for fun.

So I asked for my EOB copy back so that I could leave the store. When I reached for it, she grabbed it and it ripped/tore. She said to me, "I am going to make sure that you do not get any more medications filled here again." She looked on the EOB and got my name, address (profile info) and put into the system, "Do not fill for this patient."

I have never seen anybody in a professional position behave this way and overstep her authority over such a trivial matter, just because we don't agree with an Insurance statement! Really! Something was definitely wrong or off with her that day. Even later when I contacted the pharmacy manager, she apologized for everything the pharmacist did at first and promised to remove the "Do Not Fill for this patient" off my profile. But two weeks later, when I called in to get my last medication refilled, it seems she forgot everything she said to me, even the apology and the part about how remorseful she was. Instead, she stated that she was not there that day but she was told that I had come in and upset the pharmacist. So I guess, it's okay for a pharmacist to threaten to call the police on a customer simply because the customer disagreed with her over an EOB statement. And I still do not understand why I am getting these fake EOBs.

I think, perhaps, she should not be working in the public arena with this type of demeanor or unsettling attitude. That was not the way to handle anything and I feel sorry for Walgreens because many more customers will be lost if they have to interact with this nutcase. There are many other pharmacies in the Tupelo, MS area that are more professional and accurate than Walgreens could ever be and I will be using one of these and encouraging my family and friends to do the same.

Well, I give the lady my ID & insurance cards once again, like I do every month because, according to them, I never gave them my children's insurance information. The ID part I understand. Well, the lady told me to come back in about 3 hours (once again, every month)! I live about 15 miles from the pharmacy, so I came back to get my girl's prescriptions and guess what? Wow, they did not have it in stock, surprise! No, not really, SOS! As I got my prescriptions back so I could bring them somewhere else (this being the same girl I dealt with when I dropped them off), the girl was being really cocky like I did something wrong. So I asked her, "Weren't you the one who told me that you had them in stock?" And she said, "Yes," no "Yes, ma'am," no respect at all, nothing.

So I told her that I was tired of dealing with this every month (did I mention every month) and that I needed all prescriptions back, so I could leave and get my children's meds filled, and while she was getting them, I realize, hey, wait a sec, she never gave me my ID or insurance info back. So when I asked her for that, she said, "I gave them back to you already." I argued with her and told her, "No, ma'am, you did not." She replied with, "Yes, Ma'am, I did." So I got my prescriptions and told her that I was not going anywhere till she looked for my ID and insurance info.

Well, she looked for about 2 seconds and said she could not find it. Well, I called today and guess what is at the pharmacy waiting for me? Wow! It's my ID and Insurance card. So, I spoke to a manager and basically I got the vibe that she was not listening and if she was, she didn't care. Needless to say, I will never ever give Walgreens my time or effort or money! I could understand once but every month over and over is just pure laziness!

My hair is brown and this is what I was looking for when I went into the store tonight. Instead, I found one box of black and on box of blonde and it's sad because there was almost a whole role of hair dye but none for me. Oh okay, they do have a tiny space in the store for African American hair product but even with that, I was insulted. The section is called specialty hair. I questioned that. What is specialty hair? I am a woman of color. I relax my hair instead of perming it. I hot curl, blow dry, wash and style my hair just like everyone else. So why are the products for my hair in a specialty section? I am insulted.

A week later, Josh said he had spoken to his district manager and offered me the difference in price in a Walgreens gift card. Obviously, they agreed I have been overcharged or they would not have offered me this compromise. Unfortunately, I cannot pay my bills with a Walgreens gift card nor would I ever shop in a store that was blatantly overcharging the public. I want Walgreens to do the right thing. I want a full refund of the difference in a cash or check. That would be $400 and I want them to adjust their prices to coincide what others are offering. How many people and insurance companies are being ripped off by their excessive prices? I cannot afford to pay an attorney to contact me, but if one is provided pro bono, I would be happy to speak with them.

Well, this was news to me as I had never been notified of the change. Since I was not aware of the change, I now have to go out of my way to find another pharmacy to fill my scripts. Walgreens was closer to where I live, but now I have to go further to fill them. Thanks Walgreens for your superb customer service. Not! I will never give Walgreens any more of my business in the future. And I would recommend that you find a pharmacy that will not just deny your insurance either.

The problem is, as I told the pharmacist, I am under a strict regimen with the meds prescribed by my orthopedic, and I only take them at certain times during the day regularly but because of the strength of the meds, I cannot sleep at night if taken at night. This sounds a little illegal to me in the first place. I have a legal script from dentist that was refused.

Is not Walgreens actually suggesting I commit a fraud, in that I use the prescription I already have through another doctor paid for by my insurance without his knowledge thereof? Fraud occurs when prescriptions are falsely acquired through insurance under the name of another individual. My orthopedic is monitoring the use of this medication. And how am I going to explain where these extra doses are going?

So, in essence, this pharmacy flat out wants me to overtake a monitored prescription at a higher dosage that dentists do not usually prescribe in the first place given through a separate prescription from another doctor and without any notification or proof of the pharmacy contacting my orthopedic about this. The way I see it, it seems this is illegal micro-management of my prescribed meds.