Walgreens Pharmacy Reviews

I checked with vet and they had called "special number" I had been given for problem team and were told that they are not to call. They have to fax in info-and a fax number is given to them. I called 800-378-4786 to check and I get told that they do not have a fax number. I wait a while, check account and still nothing. I check website and there is a fax number for prescriptions. Called vet again and this is a different number than the one they had been given. I gave them the one listed online- wait a while and call drugstore.com again. nothing done on their end. I asked for someone higher up and get told that "a supervisor" will call me back but there is no time span listed for if/when this "supervisor" will call.

Needless to say, it will be weeks before getting the med even though the evening, agent last night assured me that this would be taken care of and the pills overnight to me at no extra expense. The bottom line is that, 1. they are incredibly stupid, 2. they are incredibly nasty and 3. they are both stupid and nasty take your pick.

I flew back to Habana on the 17th. Days later, I found the the bottles had being opened and both lacked a number of pills, besides the expiration date was due for the two of them. The items of both were 504875 1191704628 BB617 129897 WAL641353.

This issue is very irregular coming from a store like Walgreens that has a high prestige. I do not intend to make any claim, just to let you know this affair in order that you will take measures to prevent other events of this sort.

Whatever, if you are going to offer flu shots, the stores need to have people available to give them and not expect they should have to wait over an hour 3 people for someone to come in. Like the Pharmacist couldn't stop in between filling prescriptions to give a shot. Terrible, terrible customer service in my opinion. It's not like there were lots of people waiting, there were 3. I left, so who knows how long they had to wait. Someone did arrive while I was still there and he said he would be right back, at least 5 minutes later, we never saw him. Everyone's time is precious, not just the Pharmacy. How rude.

Since I was returning an item, the manager had to conduct the transaction, I was so mad that I asked him "So, just because someone is wearing a sweater means they're going to steal something?” and he just smirked at me! Such disrespect. This trip to the store humiliated me, I actually left crying and shaking! I'm a college graduate and in no way do I act or dress like a thief! The manager didn't even apologize for humiliating me. Once home, I called the store because the manager's name was not on the receipt and whoever answered gave me a hard time, asking me why I wanted the manager's name. Afterwards, he finally relented and told me the manager on shift was Mr. ****. What was so hard about giving me the manager's name?

I'm concern about other people not realizing and getting sick. I need to able to trust a 100% on my pharmacist.

He insisted it was his job to do what he was doing. I told him if there was a problem with missing items, he should check the security tape, rather than harass customers. He also added that he thought I'd taken some of the "Free Samples". The entire communication was highly inappropriate and I felt attacked or accused for simply walking in the store and looking at the merchandise.

Getting refills for our medications have been a problem 2 other times and appear to be linked to the disposition of the pharmacist on duty rather than any policy of Walgreens. Please respond as we do need to make decisions concerning our health needs.

There response is, it will be back in your account in a couple of days. In the mean time I'm out the money, and can't order another one from a different company. Beware when ordering from them, and using your debit card, are charge. Don't do business with them.

[Note: a screen shot of the page with that note was included in the email to drugstore.com, but could not be pasted here for some reason. ]

Some customers may be forgiving and/or feel they do not want all the time. They have spent at the site going down the drain and will complete the sale anyway but I am not one of them.

To make matters worse, I spent 20 minutes doing a survey that was non-stop for the chance for a $3,000 prize I now wonder if anyone will win! It's one more reason to never again go into a Walgreens store for anything! You lost me and can be sure I'll tell my family and friends to avoid it unless they want to spend twice as much as they could shopping at Walmart!

When I do not get the correct dosage, I have a seizure. This landed me in the hospital at one point. So, I started counting them. Sure enough, they were shorting me on my meds. I also take ** for muscle spasms from a spinal injury. I am an adult, not a pill popper. I cannot make it through the day without these medications. So, I checked them too, also were short but they fixed it. They never last a full month. So, they should check their employees, not a 50 year old woman.

My sister waited once for an hour for a prescription and when she finally asked about it, she was told that they were out of stock. My cousin said that they were supposed to put 60 pills in his bottle and when his wife got them home, there were only 20. Hello! It is time to switch your prescriptions to another pharmacy folks! These idiots need a reality check. When it hits them in the pocket, the service may actually improve. Other pharmacies will actually give you a gift certificate to switch to them. Do yourself a favor and do it! These clowns could care less about your complaint because they don't even allow you to post one on their website because they simply don't care!

Today, I had only a one hundred dollar bill and the cashier let out a big sigh and called the same manager to come up, so he can look at it because according to her, she is not allowed to accept big bills, he takes forever to come up and she is talking out loud making me feel like I did something wrong, in front of other customers. I told her that she was being very rude to me.

He comes up, I hand him the bill and he takes his sweet time touching it holding it up to the light, his actions were in the lines of sarcasm, so I knew what to expect already. He seemed to enjoy the customers watching him. Other customers started to complain telling the same cashier that this was ridiculous and the manager took too long coming up to take care of something so simple, as I was leaving other customers were telling me to have a good day and smiling as if to make me feel better for what a mess they made of something as simple as checking a one hundred dollar bill.

I have been a customer for years and use their pharmacy for all my family needs and the advice of their pharmacist. I am tired of how they treat me and others as if we don't matter. I was embarrassed and very upset as how I was treated by these people in front of my child and all the customers behind me.

The mental anguish I feel before I walk into that Walgreens is way too much. I feel I must be prepared for a fight everytime I walk in and having to travel 40 miles when you are disabled to get medication without a problem is often hard for me!

The Combat Methamphetamine Epidemic Act of 2005, part of the Patriot Act requires:

(aa) presents an identification card that provides a photograph and is issued by a State or the Federal Government, or a document that, with respect to identification, is considered acceptable for purposes of sections 274 a.2 (b)(1)(v)(A) and 74 a.2 (b)(1)(v)(B) of title 8, Code of Federal Regulations (as in effect on or after the date of the enactment of the Combat Methamphetamine Epidemic Act of 2005).”

Therefore there is no requirement for an id with an address on it! I would like to complain about Ms. Anna’s lack of law understanding and her treatment of customers. I had to wait for her to treat me rudely while my 3 months old baby was screaming impatiently in the stroller.

I said, even some store credit I could use for other things would be appreciated. We paid for these drugs with after tax money, no insurance covered this. They said, "too bad, we will not help you out at all". They said they did nothing wrong, and it was just our bad luck, and they had no reason to help us out. They said they are entitled to make their profit, since they sold us the drugs as requested. I told them I understand they are not required to do anything to help us, but I thought they might consider doing something to help, since it is a major burden, and they could choose not to make a profit on this. I did not ask them to give a full refund, only the profit on the drugs. They told me to stop calling them. They would not help. I will never shop at a Walgreens again. What a waste of the drugs, and what a terrible attitude they have. That's $3852.69 in wasted drugs, which remains unopened and unused.

Okay, two days went by and no call from anyone so I went back up there and ask did you locate my prescription. The answer was no and I did not get a call to say I cannot find your order. I was getting mad and short because they showed no concern at all to their mistake. After getting short, the tech asked me for the doctor’s name and number. As of today 5/5/10, I still have not received a call.

I have med bills also. I still cannot have more than a cup of coffee or 1 chocalate bar in same day or I start throwing up. Also I was obese, so I did lose 50lb., however no one wants to lose weight this way. Also, it affected my married life and work abilities from being so sick when doctor suggested I get a lawyer, I talked to someone at Walgreens who was rude and laughed about these problems. I have information at home. I am typing this at library, please call if you want further details or med records.

Luckily I thought to look online before using the wrong prescription all over my face! There wasn't any harm done to me as I took initiative and noticed that it was wrong but what I'm most concerned about is the fact that I walked home with the wrong prescription. What if this had happened to someone else and there were more severe consequences? Or what if I had put this gel all over my face and had a severe reaction? I understand human error but aren't prescriptions supposed to be double-checked before being given to patients? The consequences of giving someone the wrong prescription in some cases could be dire. Thanks for your help.

At the original above mentioned location, I returned and I asked to speak to the above mentioned manager, and I also asked for the prescription to be returned to me since my boss had already spent days without her prescribed meds. The employee at the above mentioned location sent me to several locations and none of them had the medication.

Also when I paid my last visit to the store and asked for the manager, she lied to me, treated me with little or no respect, and when I told her I would complain, she told me to do "whatever the ** I wanted to". It turns out that "Maria Christina", the manager, was present at the time that I was being treated this way and did nothing. The fact that she did nothing did not surprise me since on various locations I observed her giving others the same treatment that I was given on that date.

In conclusion my boss's physician ended up having to call Duane Reade where they referred him to yet another store where we finally received courteous service. Any help you can give us would be appreciated. My boss suffered many days without her meds and I was treated like less than a human being. I feel that the fact that I am a South American "Ecuadorian" played a toll on the service I received from Duane Reade employees.

I was told by the pharmacy "person" that I was at fault because I should have ordered it ahead of time and that since my son has no Medicaid, there is nothing they can do for me. I told them to put it through his regular insurance and they did magically find a way to get the drug at another Walgreens chain but I could not get it until 6:30 PM on Monday evening and would have to drive to an out of the way pharmacy. I informed them that they are putting my son’s life in jeopardy since he missed so many doses.

I was also told that the drug is on backorder because no one uses this drug anymore and that he should be on the generic like everyone else. When I asked "Joe" what he would do if it was his son's life in jeopardy, he replied that if it was his son, he would have made sure he had his drugs that I was remiss in not doing that. I did order the refill in a very reasonable time. My son suffered from a series of status seizures this morning (Tuesday).

I don’t understand what the problem is. This is ridiculous. I am so tired of the stigma that comes along with this medication. Every time I bring in my script, the pharmacist looks at me look I am some sort of drug addict and she doesn’t know my health situation at all. Could someone contact this store for me and get this straighten out.

I couldn’t get my March prescription filled because of this problem. I don’t want this to happen with my April Prescription. I am here visiting my family until the end of August and does that mean I have to be in pain and not enjoy time with my family because I have pain that inhibit me from doing the things I would like to do with them. Walgreens is supposed to be a nationwide store that can look up my profile to see that I have been on the medication for a long time. I don’t know what their problem is here but it is really [upsetting] me.

On April 15, 2010, I called to see if the TAR was done and I was told the prescription was ready. I was surprised it was ready so fast and went and picked up the medication. While picking up the medication, I was given a consult for the medication and at no point was I told this was a different medication than what was on the prescription. I could not read and assumed that the medication they gave me was the ** 750mg. I sat the bag of medication on the passenger seat and drove off.

On April 18, 2010, I asked my daughter to get my bag of medication and told her what I thought it was. My daughter returned and said that it was ** 500mg and not ** 750mg. I immediately called the Walgreens pharmacy in Banning, CA and spoke to the pharmacist Joann. I explained what I had and I wanted the medication that was on my prescription.

I was told by Joann that medical does not cover ** 750mg at all and I said it does because this is what I take. Then she said they called the doctors office and spoke with someone besides the doctor and they approved the change. They said they called the doctors for a change because the wait for the TAR would be a couple of days. But obviously, I was okay with the wait because I didn't tell the person not to do the TAR I couldn't wait.

I asked why wasn't I told when I picked up the medication and why was I told that I would have a Treatment Authorization Request done of my behalf for this medication. I was told as long as the doctor's representative approved the change I didn't have any say so. In speaking with the pharmacist, I was told I had to call back and speak with the pharmacy manager. When I called back ad spoke with Brian, he was very vague and unconcerned. He gave me the feeling that what I need as a patient and what they are willing to do for me a patient are to different things. With Walgreens pharmacy benefiting, they're getting paid for medication that will not do the patient any good.

The following really made me uncomfortable with this pharmacy: They disregarded me as the customer and person receiving the service; I wasn't told the TAR would not be done; I wasn't told the medication was different. The pharmacy manager said once a doctor's representative approves the medication change, it remains that way; The contact with me, the customer, was not provided. The understanding that if the doctor is prescribing a certain strength of pain medication, it's for a reason.

I came back around 20-25 minutes and picked up our prescriptions from the drive-through. My medication was taken back to the count station, still in the bag; and something was changed in their computer. I mean, it's all on their security cameras! I didn't think anything of it, really, and I just thought it was because of the prescription discount card I'd filed. So I paid cash for them and went home.

The bottles were never opened until I arrived home, except for the fact that I did take my bottle out of the bag and remarked that it didn't "look right." When I arrived home, I counted them. The first time I counted, I came up with a total of 150. My husband called the pharmacist immediately while I was counting again. The final count was 140 pills.

By the time I came up with a final count, he was off the phone with the pharmacy and told me that the pharmacist said that I could bring them in and check against their count. So that is what I did. When they checked their count, however, their attitude changed. They were very defensive and argumentative. They said their count was correct and asked me loudly in front of a waiting area full of other customers "Was I sure I didn't take any? I've never felt so humiliated. And I'm not sure if I feel comfortable with strangers knowing my medications (what I'm getting and how much, etc.). I feel as if my HIPPA has been violated .

I've been a chronic pain patient for years. (I have a severe hip deformity and I live in pain daily!) That is not right to treat someone like an "addict." I can even have my doctor state that I am not a "drug-seeking individual." I have no reason to "seek more drugs." Basically, I only use Walgreens as a convenience due to higher prices.

I feel as if Ive been discriminated against. I am considering filing a police report, contacting a lawyer, and speaking with the DEA about having this pharmacy and pharmacists investigated. Not so much that this is a medication issue, it is an issue with the way I was treated by all in the pharmacy this evening. This is the second time my narcotic medication has come up short, only last time I caught it immediately.

I have called this phone number 3 times in March and am told each time this has been sent to Corporate and they would call me back next week. Well, it has now been three weeks. No phone call. I called again today and was told by a Supervisor named Craig that I would be called next week. Well, pardon me if I have little faith that will be done. They could care less about the meager $20 charge. They advertise big savings when you present this card in their stores but can't do that when I don't have a card. This is in addition to them not filling my prescriptions correctly as the doctor had prescribed them.

On 3/19/10, I was discharged from the hospital and went straight to Duane Reade to retrieve my meds @ 1:30 pm and was told to come back within one hour. I came in @ 6:30 and the meds were not ready. When I asked for my meds, she became belligerent and very rude and she verbally abused me. This was not once but many times she has done this. She told me to shut up and sit down. She put her hands in my face and was saying unpleasant remarks.

I made a complaint to management and was told that it would be taken care of. I even try calling Duane Reade's HQ and no one has returned my call. I am very disgusted with the service at this site and being a very ill person. I do not deserve this type of treatment for it is unethical and unprofessional for such a prestigious company.

I have also heard rumors circulating around Waunakee that these two managers are trying to have one of the employees fired. Her name is Michelle **. She is one of the few employees there that greet the customers with a smile and she is friendly to the customers. If you lose her, you will lose a valuable employee. The reason I'm sending this is not because I've been noticing all this stuff but because such rumors and behavior by managers are being noticed by a lot of people in this town. Waunakee has grown in size but it is still a little town. Please get the right people out here to fix this store and get some professional managers out here.

They had the wrong doctor info, the wrong script info, they had pills and it was suppose to be a solution and so on. I have complained about her to the CEO, Greg **'s office and the district manager's office. I do not understand why someone would go to school for all those years just to play with a customer the way she does. So today I called the district manager and am just getting the runaround he is in a meeting, he is busy and so on.

Then a lady from the pharmacy called and said she had a call from the district about a complaint someone was rude to me and I had to tell my side again. I have complained numerous times and no one seems to care enough to do anything about it. The first time I got to be the employees joke, and then when I am in line they make me wait for long lengths of times for no reason. I am disabled and it is hard to stand for a long time, and then to tell me my script is ready and I drive up to the store that costs me time and money for another game or joke she is playing. Other employees tell me that they do not understand why she plays games with customers and endangers her license the way she does. Now it is only a matter of time till she does.

We called the pharmacy. After a while, the pharmacy said that they have to call the insurance themselves that they could do hours before of me getting upset after wasting my time (4hrs) of something that they were supposed to do and not ask us to do. After so much hassle, I still have not heard from them and my mother is already out of medication.

The incompetence is incredible. They are not dealing with an ignorant person. I attended a medical school and understand how the medical system works, and it is ridiculous the kind of unqualified personal that this pharmacy have. At this point, I have waited 6 hrs and no word of them. I want to know what is Walgreens is going to do about it. It is an unfortunate incident that damages the image of Walgreens. This is something that I hope that I will never have to go through again with this pharmacy, a personnel review is needed.

I am 69 and have one leg that was amputated 3 years ago and I was in a car wreck 4 years ago and deal with pain on a daily basis. I do not lie and dealt with Walgreens for many years, I cannot believe they did not believe me. I am insulted and highly disappointed! I believe one of their employees has an addiction problem and need to be tested (urine) periodically. I would just love to know the outcome. It would be nice to catch the employee and justify my name.

Upon returning home, I opened the bag and found the medication box had a pharmacy label for another person, address, date, under the label with my name. Is this not covered under HIPAA regulations? Giving other customer information to a complete stranger? Medication is (generic) ** ophthalmic solution, substituted for ** ophthalmic solution. Also in another incident on December 3, 2009, I received medication that I was instructed to put drops in the right eye on the label, when in fact the drops were supposed to be placed in the left eye. ** ophthalmic solution. The medications are eye drops for cataract surgery.

I believe Walgreens substituted the generic medication and charged me a copay that was for the regular medication. Fortunately there was no physical damage from either incident. I just feel that Walgreens needs to follow some sort of regulation. They seem to tell you whatever they can to get you out of the store and not have to handle the complaint. I understand the fact that they could not exchange the medication, but I had disputed the price when I was in the store and the clerk conferred with someone and told me twice that the price had gone up.

This happened on Jan. 27 and I did save the piece and my tooth. Now I am afraid that I may need dental work on the tooth and I have no way to pay. I can feel like a nerve or something very tender is exposed when my tongue touches it. Is there anything that can be done to help me out in this situation? I already have a lot going on with the fractured back. If I could get compensated for a dental visit to have this fixed before it turns into having a root canal problem. I truly never ask for help but I am disabled and hurt and the last thing I could even try to pay for is going to the dentist. Your product did this and I kept the pieces with two other people saying that felt hard as a brick or like an outside shell. So I'd appreciate any help that there might be for me. Thank you for listening

I went home without the other inhaler I needed as my symptoms worsened and my husband called another Walgreens located on Poinsett Hwy and spoke to a pharmacy manager. She told him they should exchange it. So my husband went up to the White Horse Rd Walgreens to talk to the pharmacist explaining he spoke with another pharmacy manager who said he could exchange it, and then he changed his story and said if the store manager would approve it he could do it (originally he said the pharmacy manager). My husband spoke to her and got nowhere.

I am still struggling to breathe without a proper exchange of the inhaler I needed. This is bad business and sad that there isn't one intelligent employee available to give the okay to switch out this medicine when a person is in need and there is evidence of numerous complaints about the HFA Inhaler. I do not have the inhaler I need because of ignorance and laziness on the part of the pharmacist. I am physically suffering because my symptoms are worse, and I continue to have difficulty breathing and am in bed. I may end up in the emergency room which is completely unnecessary and preventable had the pharmacist made a moral decision and made an effort to get the situation resolved. And if I have to go to the emergency room, it will be expensive because I do not have health insurance.

After being so nice to the customer before me, I was quite taken aback when I was made fun of. I bought two packages of canned soda and the small sticker they put at the end of the shelf stuck to one of my packages. The cashier made fun of me to the other cashier saying, “Look she takes the sale sign and all.” I said it was stuck to the package. Then at the end of the sale, I told her I would like the chips if it came to $20.00. That was another laughing match. I told her that I liked to get a freebie when possible. I think she was way out of line even though she wanted to portray that she was just kidding around. I think she should have been as nice to me as she was to the customer who didn't have his DR card with him. She wasn't making fun of him.

Then I received a phone call from Ms. G. informing me that the formula cannot be returned and the money I paid cannot be refunded to me because it is medication (however, my insurance company refused to cover the formula giving the explanation that the feeding formula is food, not medication). The formula comes in metal cans (24 cans packed in the box, wrapped with plastic by the manufacturer). Not even one can was used, and it's been stored in the cool clean room in the basement, and there is no damage to the packages.

I was contacting Ms. G. a few times already, but she said I will not get my money back, and I can donate the Optimental (formula) to the charity. She even sent me a letter that per state law they cannot take back the formula. My family is already struggling financially (medications, hospital bills, doctors, etc.) because my daughter has been sick for 2 years. I cannot afford to lose that money, while Walgreens is making their millions of profit on sick people in need. I'm ready to return the formula and I would like to get my $654.54 back, and then the Walgreens could donate the cans of formula to a charity, if (as they say) they cannot use it for other patients.

Today, January 3rd, my husband went to pick up the 12 tablets set aside for me and the pharmacist on duty "Keyla" was not only the most unprofessional individual I have ever met. She knew nothing of the 12 tablets, but refused to dispense them to him and stated that all 120 were already given to me and refused to call the pharmacist that was on duty on 12/31/2009 to attempt to clear up the mistake. She had no concern of the fact that I could potentially have a seizure today and stated that she would not be liable and did not care! When my husband returned without my medication at 8:00 a.m., I attempted to contact Keyla to correct the problem and she simply hung up on me. I have filed a complaint with Walgreens and have been able to obtain my medication at least for today but the issue is yet to be resolved. As a CEO of a hospital I am appalled that Walgreens employs this kind of individual that does not take patient safety seriously. I will not stop until this is resolved but I would like everyone to be aware of this person’s serious lack of consideration and professionalism. This caused severe anxiety over not receiving my medication as required which could result in a seizure!

The person from the PA Bureau of Consumer Protection could not explain this and indicated they would ask for further explanation from Walgreens. They received nothing and told me that I would have to pursue this matter on my own in court - not a chance. Other retailers such as Rite Ad advertise in their ads that you can get further savings by using coupons in addition to their rebate program. Walgreens does advertise their policy in their ad or in their store and when asked by the PA Bureau of Consumer Protection failed to produce their policy.

I immediately called my daughter's doctor at Seattle Children's Hospital and left a message for the doctor on the nurse's line, explaining that the pharmacist was trying to get a hold of them regarding changing my daughter's medications and to please review the doctor's notes that her prescriptions are to be filled as name brand only with no generics or substitutes.

I also called my insurance company at Group Health and was told that all of her anti-seizure medications, **, were all covered and on the formulary list; however, ** needed to have a prior authorization from the physician which is already on file. Copay is $30 for each prescription of a 30-day supply. The lady put me on hold and consulted with the pharmacy help desk who stated that Walgreens had tried to run ** through the insurance since I had spoken to them.

I then returned after 1 hour in person to my local Walgreens store and spoke with the pharmacist, Jennifer. Jennifer explained that my daughter's file had been flagged by Loss Prevention and that they are losing too much money on filling her prescription of **. I explained that I called her doctor and spoken with my insurance company who stated that the medications, specifically **, was on their formulary list and is covered. She told me that it was great, but the insurance company was not reimbursing them at the rates they requested and that she would not fill her prescription as name brand and offered a generic.

I explained to her that my daughter could not have generic medication. I asked what I needed to do to get my prescription filled and she said to find another pharmacy and good luck on anyone filling the prescription as they will be losing money on filling it. I asked her again if she was telling me that she was refusing to fill my daughter's prescription for ** and she said yes. I asked if she was telling me to find another pharmacy and she said yes. I was with my husband and we then picked up her ** prescriptions which were ready and a Folic acid for her and left. I left Walgreens only to discover that they only filled one of the ** prescriptions partially for 10 tablets but charged me the full copay.

I then called Group Health back to explain what had happneed and was told to find another pharmacy and that any complaints would have to go through Walgreens. They looked up my daughter's account and found for the last two months that Walgreens incorrectly billed the insurance and indeed was not getting reimbursed the total amount of the medication. They fixed the error while I was on the phone and gave me the number for the pharmacy help desk for Walgreens to call for any questions. I was told they would not be reimbursed for the billing error and that it was an override issue and that Walgreens should have called them two months ago when it occurred. I was then given a list of new pharmacies that accepts Group Health.

I also received a voice message from Children's Hospital nurse, Susan, who stated that Walgreens pharmacist, Jennifer, called and requested that my daughter's prescriptions be changed to generic as they were losing money on filling her prescriptions. Susan advised that this was not possible per Doctor's orders. Jennifer stated that they were losing over $300 per month on filling her **. Susan advised finding another pharmacy that would make sure that my daughter has her necessary medications to keep her healthy and safe.

I then called Walgreens back and let them know that they had shorted my prescription. I spoke with Jennifer who stated the prescription was correct and that the doctor only called in a refill for 10 tablets. I advised that last month I had dropped off all of her prescriptions from Seattle Children's Hospital and they all should have full prescriptions for at least six months. She told me the prescription was called in in September. I advised that last month, I had the prescription filled and that on her bottle, it reads 5 available refills for 60 tablets. I read off the Rx number to Jennifer who then stated to bring in the 10 tablets and she will exchange them for a full prescription of the 60. She never once apologized for filling the wrong prescription number or any of this whole ordeal. She then told me that she was trying to call me, but my number was busy to say that the doctor was sending a prior authorization to their office for the ** and asked if I wanted it filled. I told her no, that I have already found another pharmacy per her instructions.

I arrived at Walgreens with my husband to exchange the 10 ** tablets for the 60 ** tablets. I spoke with Jennifer to whom I offered the pharmacy help desk number to and explained that I had spoken to Group Health and that ** was covered and that it was an override issue which was now corrected and their office would be reimbursed. I went to hand her the number and she refused stating she already had the number. I handed her the 10 tablets which then she called the store manager to the pharmacy to help with the exchange. I told her that ** was a covered medication and that all she had to do was call the insurance company. She stated that it was not. I told her that the only medication that needed prior approval was ** as it was not on the name brand formulary list and that Group Health advised that prior approval was on file. She then began to argue about the medication coverage. I told her that it was not important at this point. Again, she did not offer any type of apology at any time.

My husband and I left after the exchange. The store manager walked out behind us from the pharmacy. I said that this was ridiculous, to be told that a pharmacy is refusing to fill a covered medication and that the pharmacist told me to find another pharmacy and at no point did I get any apology for the way I was treated (very rudely in front of other customers and on the phone).

The most horrible part of this is that my daughter was out of this medication that is necessary to prevent her from having seizures. I had called in the prescription refill several days in advance and they never called to say they were having problems filling her prescription. This is also the same medication that Walgreens had filled for nearly the last year since without any problems.

Fortunately, I was able to find another pharmacy who had better customer service. The bad thing is that Walgreens did not send over my daughter's prescriptions to the new pharmacy and that I had to call her doctor who is located over 3 hours from my location to have their office fax new prescriptions. My daughter could have very easily began to have seizures if her medication was not available for her to take.

I was able to pick up a partial prescription from her new pharmacy at the end of the day to get her through the weekend until the new pharmacy was able to obtain her needed medication from the warehouse. This could have all been avoided if Walgreens would have called the pharmacy help desk at Group Health and if they would have actually been paying attention to the notes on the prescriptions that were brought in stating, "Fill as prescribed, no generics."

It was almost impossible to find a doctor in the first place to continue my treatment after my first doctor lost his license from patient relations. May I add that the pharmacists at Walgreens have also put extreme regulations on when I can acquire my psychiatric medication without consulting my psychiatrist! The pharmacists force me to wait until the day after I run out of my psychiatric medication in order to pick them up. And when I do, I realized that they have run the medicine through to my insurance days before they let me have them.

When my insurance finds this out, once again, I have to explain what days I have filled my medicine "to acquire prior authorization" when I have not even authorized the pharmacist to fill the medicine in the first place! I am at my wit's end with all of this - that is, I am extremely stressed out and have nobody to turn to. I really need somebody to represent me. If you know anyone that can help, can you also ask them if they can represent me with my long-term disability?

Then I went to the Jock Itch area and looked at the product ** 1/2 oz tube for $8.99. Right across the roll was the same product, brand, and size etc., but the box says Athlete Foot on it and that was selling for $7.49. That’s $1.50 more for different wording on the box. Then I went to buy two half gallons of Prairie Farms ice cream because it said two for $6.00; the cashier charged me $3.89 each. When I corrected her, she had to very slowly walk all the way down across the store to try to find it. When she figure out what she was looking for, she then came back slowly and corrected the sales receipt. Meanwhile, (yes, you’re right) my ice cream is melting.

Just adjust the price and take care of your pricing problem after I leave. By the way, the cashier said she just works here and they do not control the price. I said that it's their sale sign that says two for $6; I did not make it up. This is just one trip to your friendly neighborhood Walgreen's Store. If you shop there, compare and check their pricing and it will happen to you to. They are ripping us off, and I think it is not a mistake. Confuse and conquer. I shopped and compared the price. I knew my price before I went to the cashier. I paid for what I purchased. Buyers, beware!

I finally got Joe, the pharmacist manager, who advised me that I must have gotten transferred to the call center and back. Since the young lady that sparked this complaint would not give me her name, I will walk in with my daughters to teach them how to gather information that was denied to me. I will also file a second complaint. I pleaded with the manager to teach his employees how to maintain just a bit of professionalism. I immediately called CVS and had them pull my medicine over. I made the complaint call in the presence of my 17 and 12-year old kids to allow them see a report without yelling and anger. I was upset for the amount of time all this had to take but I had to submit this.

My daughter mentioned to one of the employees if they were going to open another checker. He responded by correcting her; he said "cashier." My daughter said, "Yes cashier." He said nothing more. We went to the cash register and paid for our cards. We noticed 2 employees standing outside smoking. We got into our car and started to pull out of the parking spot, when I looked in my rear view mirror and noticed this employee pointing to our car out to a police car. We were stopped in the lot and the officer asked us what we were doing there and asked us to show our receipt for our purchase. I've never been so humiliated in my entire life. It seemed to me that the reason we may have been stopped was because of our race.

This is not the first time we've experienced prejudices at this store. It was just never to this extreme. I have been embarrassed in front of my neighbors and my children's friends and treated like a criminal. I really believe this store practices racial profiling and their employees are trained to treat their customers this way. I believe there is a proper protocol these employees should have taken rather than dealing their valued customers this way and forming a lynch mob based on their own prejudices. I am a 50-year old professional Hispanic woman and feel I was profiled based on the color of my skin.

This time I would really want to complain about this pharmacy. What if I have been killed that day when my sugar went down very low? Is apology enough for the damage? The pharmacy staff should be very careful in giving out prescription based on dosage. Please help, those two medications are still under my possession as evidence.

I asked to speak to the manager to which they put me on hold 3 times and I never got to speak to him. I then got tired of the runaround so I called the corporate office and made a complaint. Later that evening, the manager called and apologized. He offered me a $50 gift card or a discount on my refill next time I order. I asked him why he did not take my calls earlier and he nonchalantly said he was busy in the front of the store like my concerns were not important. I asked him if he called the other customer who has my refill and he said, “No, not yet. I will call her after I speak to you.” I am very worried about my identity being stolen because my information is on the bottle of the medicine. I did tell the manager that I plan on contacting my lawyer and that I also called channel 5 (WCVB) in Needham, MA to make this as public as possible.

I am a registered nurse. Never have I treated a patient like that or kept them from getting relief from pain. I was so disappointed in the way Walgreens was more concerned about money already paid than for the care of the patient. After all the years of treating the ill, I have never been in a situation where a pharmacy actually reared its ugly greedy face like Walgreens. Now I have to wait til I get contacted by corporate in order to be relieved if my pain, and I can't afford another out-of-pocket expense as I have not been working due to the injury.

The asst manager continued to needle me, the client, while I was writing information of her denial. Suggesting that she not taunt me, she continued. I completed writing the manager's objection and left the store unnecessarily very upset. At one point I even said I understood she was merely following instructions and did not fault her. She continued unnecessarily to needle me!

When I got home, I called this store’s pharmacy management and an Oriental/Chinese woman answered the phone identifying herself as Vanny. Vanny seemed nice and respectful; however, seeming a bit sarcastic as well! I briefly and respectfully addressed my small concern about the intern pharmacist Jason. Vanny seemed inattentive and unsympathetic to my situation; however, she was courteous and respectful with me for the most part! As I then respectfully asked Vanny who the in charge pharmacy supervisor was, Vanny impatiently told me it was AJ. I then asked if AJ had a last name. Vanny told me to hold as she put me on brief hold, later returning with AJ’s full and proper name, Allen **. Apparently, Mr. ** was unavailable for comment. So Vanny asked me if I would not mind being transferred to the main Walgreens store facility’s assistant manager on duty, Mark **. Mr. ** appeared to be a bit inattentive with my complaint; however, explaining and assuring me he would take care of my current complaint.

I spoke to the people at Poison Control, and they said he will basically just sleep for the next 24 hours and to just keep an eye on him! I then called the pharmacy to see how the error could be made and find out who made the error, so that I would have specific names for my complaint. When I spoke to the pharmacist on duty, he said his name was Forest and that he could not give me the name of the pharmacist who took the prescription but that it was a traveling pharmacist.

I told him that I would be filing a complaint, so he quickly informed me that if I took it any further, they would claim either it was read too fast to them or that it was read to them incorrectly. I quickly told him that my child does not even weigh 9 lbs, so for him to have that as his first response told me that they do not verify the information if they are uncertain of the directions. This should not be rushed through, as an error like this could kill someone. I'm just glad that I questioned it after the first dose. Forest then proceeded to tell me that they had corrected the prescription in their system for any refills needed, but I informed him that my family will never have Walgreens fill another prescription.

I was tired and stressed out, I said I want to complain. They promised to refund to me, but I only got one charge back. They asked me to come back the next day. I went there; Soni asked a guy to give me a refund, which now I came back home and checked and it was not there. I viewed my online banking for two days, it was not there. I guess I just have to go back to the store again. I am so tired, so tired. How can they turn something look like it's my fault? During the whole process, none of them apologized to me. They seem to accuse me to be the one who created the trouble for them. My God.

Her doctor would not see my child because it had no insurance info from Duane Reade. So now my child still has a bump on her head and I went back to Duane Read to get that report signed. Not only did they change the report, but they took the original away and tried telling me she was not supposed to give me that report. I said, “No, I want my original back and signed.” So, she signed it and I requested the insurance info and did not get anything, so I am now complaining. Please let me know what to do or if I can get their info to take my child to the doctor.

I immediately called another pharmacy and asked if ** was ever prescribed in that frequency and was told "absolutely not." I knew from my own personal experience with ** that it would never be prescribed 4 times daily, and I took it back to Walgreens. Yes, the pharmacist and the technician both apologized profusely and explained that the doctor who wrote the Rx tends to write "qd" and "qid" very much alike and that's how the mistake happened.

I understand that mistakes happen, but when we are talking about a 16-year-old child taking this for the very first time, and if I hadn't known any better, I can't even begin to think what could have happened. I believe that when you have a responsibility, such as one that a pharmacist has, there is no room for mistakes such as this. The pharmacist ran a new label for the bottle and stuck it on over the mistake, and I was off on my merry way. But I feel that this should be seriously reviewed, because, once again, my son could be dead right now if he had taken 200milligrams of ** in one day. I truly hope that I will be contacted as soon as possible.

She really didn’t help me at all and instead acted like I was a "bother" to her. But that is not my complaint. My complaint is how a reputable pharmacy chain can drop the ball. I mean, it’s not medication that I can do without - it’s a matter of life or death having it or not. She then told me that she is off the next day but will return and see about my medication. Are you serious? Is that a way to handle this already pro-longed situation? I am not a trouble maker or complainer at all, but this time it’s about my health and the lack of a pharmacy to fulfill my medication or contact me to keep me informed as to what is going on. If I hadn’t made many phone calls, I still would just be waiting.

It’s been over 2 weeks without my medications and I want to speak to an attorney at this point. I would appreciate if I can speak with someone who can help me in this matter. I requested Tracy to give me a number of their headquarters. I was given a name of a customer relations supervisor of Raj **. I called the number and was told he is out until Monday. I then requested to speak with someone else and I was disconnected after being on hold for 9 minutes. I then called back and was placed with someone in the customer service department, but the connection was so bad we couldn’t hear each other. That is when I said enough is enough. Now, I have to wait until tomorrow or Monday to find out anything about my medications? I can’t be without it much longer. The affects of not having the meds is getting worse. Please let me know any legal help that can be offered at this point. If not, I will contact my attorney to pursue legal results. Thank you.

From what I understand, it lowers blood pressure and glucose. My prescription was for **. From what I also understand from poison control and the 27 Hour Hospital stay, it could have potentially and could really cause me some serious damage or even death. I'm glad I didn't end up like many other people a lot less fortunate than I. I pity the mothers who have lost their children to these kinds of errors. I have not yet filed a lawsuit on Walgreens and was unaware that this was even a problem. I now have such a paranoia of pharmacists and so does my 13-year old son who saw me fall in the floor during the overdose incident. When will some safeguards be put in place to protect the public from certain death?

The night of the incident, I kept saying to myself, "What if this happened to a child?" The sad reality is it already has and he paid with his life. I typed in Walgreens errors and up popped Leesburg, VA, not far from where I sit right now - Brendan **, five years old. I will pray for his mother for the rest of my life. Why did that child have to pay with his life? Stop making mistakes. You didn't kill me but you could have. Could haves don't matter, but lives do.

Due to this being my first store, holidays, etc., and no guidance offered for pharmacy obligations, I did not become aware of this until Dec 7, 2008. At that time, I decided, that since all 3 pharmacists had known for 2 months, had allowed him to continue to help, and had not bothered to inform me, that they approved his working in the pharmacy performing tech duties. I knew for one week. The pharmacy manager is directly responsible for verifying the licensure of all pharmacy personnel who are required to be licensed.

The Oregon Board of Pharmacy did an audit in Dec, 2008. Long story short, the pharmacy manager was fined $500, 7 months later, I lost my job with no warning or opportunity for another position. The assistant manager was fired as well, but all 3 pharmacists continue to work. According to the board policy on pharmacist duties and responsibilities, they broke the law too. Walgreens holds its pharmacists to a lower standard of ethics and responsibility. Now, I have confirmed that Walgreens is more concerned with the bottom line dollars than the original ethics that Mr. Walgreens lived by to establish the company.

I lost my income, benefits and now, most likely my home. My income constituted 2/3 of my family income and all the benefits. Walgreens has a catch 22 when they want to fire you. If you 'resign' you get to keep your vested profit sharing. If they terminate you, you lose it. It allows them to make us suffer even more in fighting for unemployment.

I called back at 9:34 and was spoken to yet another female employee who insisted that they were open at 9:00. What a cover-up attempt. I called her down on it and hung up. The only way this excessive tardiness could be acceptable is if there were extenuating circumstances. By the way, our displeasure with this pharmacy is not an isolated incident. There have been numerous times when a phoned-in script, both by automated line and person-to-person transactions, were not filled on time (yes, plenty of time had transpired). They don't even acknowledge their error, much less apologize. There were several times when one employee (not one of the current group) was downright rude and I left the drive-thru and came inside to do business face to face. If I'd known about this complaint form, you would've been informed sooner.

This situation messed me up bad emotionally. I have never been in a store and been falsely accused of stealing. I was on my way to work. I did not go to work that day because of what happened to me. The situation was handled wrong. I will not feel comfortable going to a store without worrying if I will be embarrassed today. A person should not endure that type of humiliation and embarrassment unless that employee can honestly say they saw that customer putting items in their pocket. I feel like my 4th amendment was violated and deflamation of my character. I would like a lawyer to contact me.

This situation messed me up bad emotionally. I have never been in a store and been falsely accused of stealing. I was on my way to work. I did not go to work that day because of what happened to me. The situation was handled wrong. I will not feel comfortable going to a store without worrying if I will be embarrassed today. A person should not endure that type of humiliation and embarrasement unless that employee can honestly say they saw that customer putting items in their pocket. I feel like my 4th amendment was violated and defamation of my character.

She couldn't let me have them because she couldn't keep good records of them. The state regulates it but her records are very wrong. I am 63, and I had a massive heart attack in which I flatlined, and had emergency surgery and they brought me back. She told me she made up one of my prescriptions and she always makes up my refills. It was the wrong doctor's names on my pill bottles on my last prescription of ** 30 mg CP, which is generic for ** w/ codeine capsules. On the last stated prescription, my bottle says, "No refills." On the note she sent to me tonight, she created two more refills of 90.

She called my doctor to convince my doctor that I was wrong. She wrote a note to me that she would call my new doctor to explain this, like she did to my last doctor, so they would believe her over me, so I have to do without my medications because thus far she has been believed. I have the bottle of everything I got this year and I have the note she sent to me (so your next refill is not due until 6/23/9, she says). She talks to me like I am dirt under her feet.

I can prove this by the person who picks up my medicine. I told her that I would tell on her. That was when she said she would call my doctor and explain.

Their response was that the machine counts it once and then it is counted again by hand and that is why the quantity is circled on the bottle. I said, "Well, either somebody didn't check it or they are stealing **." She proceeded to say that the only way to know for sure was to check their inventory and if they were over, only then would I receive the pills they "forgot" to give me. I said, "Fine, I will wait." She said, "It will be a long time before we can do that." I said, "I don't care; I will wait."

Five minutes later, she told me that they just received a shipment and would not be able to count their inventory today and that I needed to call and speak to the manager when he was working the next day at 2 pm. I ended up calling the next day and explaining my situation to the manager. He then asked my name, and put me on hold for no longer than a minute. He then told me, "No problem, just come back down with the bottle and I will take care of it for you." The manager was terrific, but due to the attitude I received from the staff, I will never fill another prescription there again. If you do, please make sure you count your pills at the counter before you leave the store.

Today, 19 days after initially filling the prescription, I realized that the medicine is about finished but according to the bottle, there were no refills allowed. I called my son’s doctor this morning requesting her to call in a refill for him. This afternoon, I received a call back from the doctor. She was puzzled as to why I needed a refill so soon. She asked me how much of the medicine I had been giving my son and I replied 5 ml every 12 hours. Shocked, she told me that I was only supposed to be giving my son 1ml every 12hrs and that he could’ve suffered severe damages by taking 5xs the prescribed amount each day. She said that the medicine was supposed to last me about 4 months and here it is, 19 days after filling the medicine that it’s about done.

The doctor contacted Walgreens and asked what directions they printed on the label and they said they printed what was on the written prescription. However, that was not true because I have the box. My husband and I went down to the Walgreens and spoke with the pharmacist there. We showed her the box and explained our reason for being there. The pharmacist responded that the medicine indeed did not say to give my son 5ml. She explained that the part that said 5ml was a part of the medicine’s name. The pharmacist stated that the directions were actually incomplete because all it stated was to shake well and give and then the bottom of the label said ** 300MG/5ML.

Our response to the pharmacist was firstly, being a consumer and not a pharmacist, how were we to know that the directions were incomplete and that the dosage stated on the label was a part of the medicine's name and not the dosage amount to give our son and secondly, why would the pharmacy give a customer medication with incomplete directions as she stated they had? Anyone looking at the medicine not in the pharmacy line of business would have more than likely took the dosage amount stated on the label as the dosage amount to give the child. Yes, I took the 300MG for the strength but I took the 5ML as the dosage amount. The pharmacist stated that she understood where I was coming from but that there was nothing she could do. I was told to come back tomorrow after 4pm to speak with the pharmacy manager.

While taking this medicine, my son has been sleeping about 75% of the day. He on occasion will walk as if he's dizzy and has told me that his head hurt. My son has/is not showing any signs or effects of being overdosed that I know of, but that doesn’t mean there aren’t any or any long-term effects that we just don’t see yet. There may not be any effects that can be seen w/out bloodwork, etc.

On April 24th, about 1:00 PM, she was at the register. I was checking the circulars to see if there was anything I needed on sale, and buy other stuff needed when I heard her yell. “She comes only for the coupons." Then, she bent down behind the counter and went to get another cashier and put her on the counter where she was and then she moved to the other next to it. At that time I did not confront her about her attitude, because it was hard for me to believe that a manager of a store can act in such a childish and mediocre way. Then I realized that she has been insulting, abusing and discriminating me because I confronted her about the price on **. I hope somebody helps me with this situation.

After waiting 25 min., I was told to come back the next day after 1 o'clock. So today, I called to see if they had my prescription ready and was told that the two prescriptions were ready to pick up. So, of course, when I get there, it is another story. I got to the drive-thru and was told I owe $60 ($50 for one and $10 for another). I asked if they used my insurance information and everything and the tech told me yes. She stated that I would not have to pay the $50 tomorrow; I asked her what she was talking about and she stated that they only had half the pain medication. I asked her why I was not informed of this on the phone and why they did not order the whole dose. She stated that she was not the one I talked to, so she had no idea why no one told me. She also got smart several times, sometimes just walking away and leaving me to wait.

I asked her to show me the paper that stated I was only getting half my order and she said she could not give it to me until I paid the $60. I told her I was not paying anything until I saw something in writing because they were not fully organized in that department so I needed proof. She finally sent me a printout after she had me wait another 15 min. and the printout showed 16/60 pills. I asked her why she said I was paying for half when they only had 16 pills. She said that the 16 would last me half the days which was not a true fact.

I asked to speak to the pharmacist because I kept getting wrong information from the techs. Well, after waiting another 20 min. and pushing the help button several times, a pharmacist came to the window stating that they do not carry the medicine and neither does their warehouse. I asked him what I was paying the $50 for then and he stated he was not sure; all they had was my $10 medication. I would have to go somewhere for the $50 pain medication. I told him I was very upset that I had been waiting for 35 min. for a medication they did not have and that I should have been told this yesterday.

The pharmacist said there was nothing he could do and when I asked for corporate's information, he just asked for what, then gave me his personal business card. I then asked for my prescription paper back so I could take it somewhere else and, of course, I was left to wait again. Another technician returned telling me I owed $10 for the prescription they did have. I informed her I was not doing any more business with Walgreens and I needed my prescription back. After waiting again, she said they only had one and sent that one. Since that was the main one I just gave up and left.

This time, the sparks burned a small hole through the metal plate. Since the microwave oven is of very good quality and was working in perfect condition prior to the incident, I decided to test out heating other foods. Despite the punctured plate, the microwave oven worked fine. However, when I tested with another popcorn bag from the same batch, the same situation occurred. I believe these bags of popcorn are defective and probably have a component that makes them inadequate for microwave use. Given the damage that has been sustained by the microwave oven, I would like to have the bags analyzed. Please advise. The bags have the following UPC: 0-4902222671-5. The UPC label is itemized as 396671. The bags have an expiration date of 08/22/09.

This medication was in a pre-fabricated condition to begin with (safety-sealed bottle with pre-determined pill quantity). Not a big surprise when they didn't encounter any hold ups. The second prescription, controlled, required more of an effort to get right apparently. I understand that the insurance companies work together, but the STORY the Pharmacist, Melanie, gave me, was something she had to have been making up as she went along. It took this lady 5 (FIVE) days to fabricate an excuse of why she was TOO LAZY to do her job. 5 days for her to make 1 phone call; the only effort required to get the appropriate quantity approved for coverage. I'm beside myself as to how this woman EVER made it through HIGH SCHOOL, let alone COLLEGE!!

Well, finally, my insurance wasn't covering the third drug, **, but this woman thought that since I insisted on the fact that my insurance WILL cover the medication she could assign 5 different pharmacy techs to submit the prescription over 20 times each; and I would be satisfied. WRONG!! SHE NEVER CALLED THE INSURANCE COMPANY for the reason it wouldn't cover it now. Simply put: ** now has a generic. The brand Melanie orders, however, is NOT covered by the policy. Now, this woman is a Texas pharmacist. She should know the policy for state-sponsored insurance programs. If the generic brand is not covered, fill will the NAME BRAND. ** has just recently (within the last year) become available in the generic form. Well, getting to the point, I have a $0 co-pay on 3 prescriptions per month. But this is, apparently, the hassle I have to go through to get them that way.

This morning, when MELANIE called to let me know my prescriptions were ready, never once apologizing, trying to cover her own a** by making her lie even bigger, I called her on her lie. The last thing that (for lack of an appropriate word- and by all means, this is incorrect too) WOMAN said to me before I hung up on her, was this, and I quote: YOU'RE GETTING THEM ALL FOR FREE ANYWAYS, SO WHY DO YOU CARE?

At this time, I chose to speak out and asked how much longer. Well he said, "We can't fill it if her card won't go through the computer!" So we took our prescriptions to the RITE-AID down the street. They didn't seem to have a problem at all filling these prescriptions and were very quick in getting them filled as they could see my cousin had just gotten out of the hospital with all 4 drain tubes handing from her person! This last hour spent trying to get a simple prescription filled with Walgreens was just very poor service and unnecessary! I'm thankful Rite Aid KNOWS THEIR JOB AND DOES IT VERY WELL, AND ON TIME!

I had to call 24-hour pharmacy to find out what to do about it because the pharmacy I got the meds from was closed. The pharmacy charged $170.00 more for liquid form of the same med than pill form. The order was messed up so bad I couldn't even give medication to the child for fear that it was not correct medication. Had to return to the pharmacy the next day to get the correct meds. They didn't have explanation for error or for pricing discrepancy.

Since I live in Cookeville and have always used Walgreens for my family, recently changing to Kroger because Crossville Walgreens being so incompetent with my PT's request of meds and refills make me wonder about my own meds that need to be correctly filled. Is it the corporation or just Walgreens in Crossville? I really do not care, but I know my family is safer now. Crossville giving my PT the 2 refills on a narcotic in a 1 month time frame giving an old man 180 ** in 1 month when 60 tabs every 30 days is prescribed, or how about filling the wrong med like giving ** to a PT with a ** Rx. How does this happen?

I deal with small community pharmacies and corporate pharmacies such as Walgreen on a daily basis. Your Crossville pharmacy is absolutely incompetent. Today, I spent about 15 minutes on hold for a simple call in of a med and transferred to pharmacy twice in this time frame. But just to give your company the benefit of the doubt and my ear a rest, I hung up and started a timer. The second phone call I was transferred only once and exactly 30 minutes later, ** in the pharmacy answers the phone. I explained to him I just need to call in a med and please do not transfer me. I have been on hold for 30 minutes. ** replies no really I gave him my request and in between his sarcastic replies to my questions, which his replies had nothing to do with my questions. So I am assuming his feelings were hurt because I was not an innocent customer who had to take his intimidation techniques or whatever he was using.

Everyday our office strives for improvement techniques to provide more efficient care; your company obviously does not. I will never encourage anyone to go to your store, and I hope your company is not the next one to go out of business. But honestly, I could not say I would not be surprised or happy. I know that a separate office in Crossville filed a complaint about hold times of up to 20-30 minutes at a time, thus far slightly improving after notifying 1-800-Walgreens about this problem. Upon calling this so called complaint hotline, I was on hold 1st time 10 minutes, phone answered and then a button was pushed. I then called back and on hold for another 9 minutes again. Phone answered and a button pushed and then phone hung up. Do your graduating human resource personnel hire just anyone off the streets?

No physical damage to me but I am glad that I am not the elderly customer that called our office questioning if ** and ** were the same thing, or better yet the 84 year old man that has received 420 tabs pain meds since 11/29/08. ** replied well we just used the refills from 2007 left over; that is right 2007. I am so glad that this PT had not developed a different DX in 2 years.

Mental health medication is quite expensive and I truly thought that the pharmacist would see that I am a regular customer and would work to help me. I informed her that I would not be back to that store and if I don't see that Walgreens cares to keep regular customers, I will not continue to give you my business and take it back to CVS where they do care.

I went through the same spiel, remove number from list, we didn't solicit this service, nor do we want whatever it is they are selling. After receiving yet another telephone call, I called back and Tammy had the misfortune of taking my call. I went through the entire spiel again. She said, like Clem, that our number would be removed. Well, at 1419 (2:19 pm CST), we got another phone call, no one to respond to my hello's. This is out and out harassment and I am taking steps to report them to the Better Business Bureau, our state's Attorney General, and will be sending a letter of complaint to the CEO of Walgreens.

To make a long story short and numerous phone calls to even the corporate office finally on October 13, 2008 the pharmacy called and said they had the other 60 ** for us to pick up. On Sunday October 19, 2008 I fell. My wife assisted me up and got me sat on the couch. I asked if she would get my pain medication and when she opened up the bottle of ** and the bottle that was labeled Ibuprofen she noticed the pills looked identical. After double checking the 2nd bottle of ** we had received she realized what Walgreens had done. The other 60 tablets of ** that was missing had actually been mislabeled as **. Instead of me taking 750 mg of ** 4 times per day and Ibuprofen 800 mg 3 times per day I had been taking 1500 mg of ** 3 times per day and the fourth dose of 750 mg 3 times the dosage that I should have had.

We have contacted our physician to let them know of the mislabeled prescription and my concern over my blood work. Walgreens Pharmacy is scary. We have received other people’s medications and luckily my wife saw it. We have switched all of our prescriptions to another pharmacy because we are too scared that this could happen a second time. If my wife hadn't noticed this I'm afraid of what the outcome could have been. For the last two weeks I had felt extremely tired and agitated. I was nauseated most of the time and was falling numerous times. I was so dizzy that just walking was hard. I was either sleeping all the time or was unable to rest even at night. I went last week for my monthly blood draw to check my liver enzymes and now I'm worried about what damage this could have done. I am sitting here waiting to hear the results from my physician.

I get 5 or 6 sometimes 8 or 9 prescriptions filled there a month and I am disabled and can't do a lot of walking and one I got informed I was going to have move my car and go inside because the prescription wasn't ready and I had called it in 4 hours earlier. And another car came up behind me and I have sat behind someone for as long as 25 minutes because they are sitting there waiting for a script. I am seriously thinking about changing everything and going somewhere else where people aren't so rude and inconsiderate. And this has been going on for months and I am really tired of it.

I felt like he was violating my privacy.I am puerto rican And I wondered if he was being prejudice against me.It embarrassed me to be talked to this way by someone I should be able to trust .

I find this unusual as I have never done this before. I do know that the medicine missing is a controlled substance (pain killer) and that in the wrong hands can be fatal. Not to mention that this error, intentional or not, directly effects my wife's recovery. Placing my wife's health in jeopardy. We were forced to pay for medication that we did not receive. We will pursue this complain until it is addressed!

This just isn't fair at all! Holding the $4 a month generics from the people who need them the most, the elderly, and disabled. I checked with Walmart's plan, and same thing. You don't qualify for the $4 generics if your on medicare or medicade. Something really needs to be done about this. Why is it Medicare and Medicaide people automatically don't qualify?

My Mother for one, will be paying $23 a month, for 1 of the same medications, they sell others that have insurance, for $4. And she is on 5 medications they offer for $4 a month.

I spent $20 on cosmetic products that I cannot use.

The Manger Michael refused to do a price modification as he said that it is the State Law that Dairy Products are not eligible for price adjustment even if the other walgreens have teh product on Sale. He was very rude and have kept walking away when I said that other Walgreens honor other sale items from different stores as long as the Ad is presented at the time of the purchase.

Can you please tell me where I can find the State Law stating that Dairy Products are State REGULATED? I have a problem understanding that as it does not seem to make any sense to me. Also with the economy right now, I think that instead of turning away customers, they should have the flexibility to entertain the Sale Ads of any Walgreens branch. I find it very disturbing that they could have made some Sales instead of losing sales just because of a simple math. I will also call FCC and will file a complaint.

Believing her I took the medication as directed by my doctor for 30 days until I refilled my last prescription. This time I got home and saw that the pills were white again. So I decided to compare the bottles. The first thing I saw was that it was made by the same manufacturer, Mylan. The Walgreens label said both bottles had 12.5 mg pills, but then I saw the difference. The previous bottle with the blue pills were for 37.5 mg so I was taking 3x what I should have been. I was extremely tired, physically exhausted and moody, irritable and felt like something was wrong. Now that I know I was taking the wrong dose, I know why I was tired, moody, forgetful, unable to concentrate and irritable. Now that I am back on the right dose, I have the same side effects I was experiencing on the higher dose but to a higher degree which will take some time to get through as my body becomes accustomed to the reduced dose I should have been taking all along.

I know mistakes happen, and luckily I'm not one of those who died or suffered serious medical trauma as a result of the pharmacy's mistake. However, I don't believe things like this should go unreported and that the pharmacy should be disciplined and a mark placed on them to have better controls in place to be sure things like this don't happen or someone suffers worse things at the hand of a pharmacist who for whatever reasons they may have to explain why things like this happen, good bad or indifferent, has brought harm to someone they are servicing. It's not fair that I should have to just say, "That's OK. You made a mistake. I'm still alive so just try harder next time." Mistakes like this affect people's work, relationships and lives in general and puts others at risk and it shouldn't have to come down to a serious tragedy for a huge corporation like Walgreens to take a look at what's going on and do something about it.

Mr. Zhao told me it was not ready I would have to wait. Trying to be patient, I waited, walked around the store and sat to wait some more. I asked again when would it be ready. He told me in a very nasty way that he did not know. I explained to him again that I need the medicine and reminded him it has already been three days. He told me he knew I needed it and that I should come back tonight or tomorrow or whenever. I then said I've been here waiting for over 30 minutes already just trying to find out the status of my meds. He ignored me and instead of filling the prescription he threw it aside dismissing me by saying you just have to wait, better yet you can take it somewhere else. I said this sort of thing happens all the time so, No! you fill it and then maybe I will go somewhere else, from now on. Then Nan Zhao said, very sarcastically, with venom in his voice: Good I hope you mean it!! I Hope you don't come back here. Don't come back here ever.

Another customer then spoke up saying: yeah it does happen all the time here... and he is an a--hole. And some other customer agreed and expressed the same opinion. While yet another customer earlier had complained about her prescription not being ready and hers was done through the call in service. She said this happens to her all the time,also. I said see other people agree and think you're an a--hole too. Then he disappeared. I tried to speak to the other pharmacist and was yet again treated rudely. He made me spell my name while pretending to look for the prescription which he subsequently tells me is lost and that I must return later.

I returned to my home and explained the situation to my husband. We returned to the store and my husband approached Mr. Zhao and introduced himself and asked if Mr. Zhao was one of the persons to whom had spoken to his wife earlier. At first Mr. Zhao did not answer, trying to ignore my husband. My husband was upset at this rudeness and the fact of how I had been treated earlier. He then inquired about Zhao's treatment of me. To which Zhao said he did not like to be pushed and the medicine was not ready. When my husband explained to him that he was there the first time and had heard the promise of having the medicine ready in two hours, Zhao said there was a problem with the prescription. When my husband then again informed Zhao that he had also heard him say the the problem had been cleared up, and all was fine. All Zhao could do was hold his head down and say he had been helping me... I interjected and asked him, help me? How? My doctor called here and got this all correct. We live up six flights of stairs and we are sick people. We do not need to run back and forth while you hold us hostage for medications we need to have desperately.

Then the other pharmacist said well there was a problem with the prescription, My husband told him no there was not because Zhao had told him the problem was cleared up. The pharmacist then said well anyway we tell everybody to come back in two hours. We were even more appalled at this information and my husband said well that is very unprofessional and this is why you have lines going all the way to the front of the store. You have sick people who need there medications standing in a cold, air conditioned, store for nothing while you lie and tell them to keep coming back when you know the prescriptions will not be filled. Furthermore, you stand here and lie to me and say the prescription was lost. This is why people get so upset and have to take back their prescription and go to other pharmacies.

I find it hard to believe that in my neighborhood there is a Duane Reade every three blocks that has taken over other stores that have served us better. Maybe they should stop opening so many new stores and just start putting more help and better service in the existing store. Most people come to this store because it is a pharmacy not just a store where they go for food. We're not grocery shopping

we go there to buy medicine. Everybody in that store was shocked to hear I had a problem and was not coming back there anymore, because I always got along exceptionally well with the clerks and people that work there. And could not believe the indifference of the pharmacist and their attitudes.

Time and money spent to keep going back to Duane Reades. The damage of not having my medication for four days. The fact that I had to take the prescription to another store. My husband has arthritis and 3 hip replacements and I have arthritis and many issue that are exacerbated with stress. We were both affected by this situation and feel that

I have 3 other children and I assure you that I know the difference between not wanting to wait because you have a sick child and not being able to wait because you have a handicapped child who is not capable of waiting. Most airports, security checkpoints, grocery stores, restaurants, doctor's offices, even theme parks understand this and make exceptions for children who have handicaps and are not physically or emotionally able to wait. Walgreens seems to be the exception.

I took my prescriptions back, went to another pharmacy less than 1 mile away and they understood completely and filled the prescriptions within 10 minutes. I have extended family and families of handicapped children who have, for years, gotten all of their prescriptions filled at Walgreens who are now reconsidering this.

On Aug. 13 I went to pickup my photos and that is when the lies and deceit started. First, we lost them, then we have 75 in the machine but we can't process them, come back tommorrow. Well I did and everyday after. Ms K told me she would contact the main office regarding the problem and it would be resolved and I even gave her my cell number to contact me.

Well that seem to be the same story I heard everyday, until I spoke to the store manager on Aug.21 and I was very upset and in the middle of our cconversation she tells me she has me on speaker phone. Again very unprofessional this should of been stated in the beginning of the phone call, Now she tells me that after 2 days the photos are no longer in the main system and they are having problems with the seventy-five in the system.

I have two questions why didn't Ms K notify the main system sooner and why didn't she call me back. The professionalism of the managers of this store is unacceptable. I'm writing today because I was again guarantee I phone call but I had to call them and was told the same old story.

After I met the pharmacist at the Sedalia Walgreens I decided not to pursue the matter for 2 reasons. One, the pharmacist was in my belief about 75 years or older and seemed quite slow (I felt sorry for him). Second there was no way I could prove that I was shorted, as Walgreens took an abrupt stand and without investigation told me it was not their issue. It is very difficult to switch pharmacies when you are dealing with a huge workers compensation insurance company so I continued my relationship with Walgreen's. Now, in August following my monthly visit to the pain clinic, I dropped my prescriptions at the Walgreens at 3845 Broadway, Kansas City, MO 64111. This is the original Walgreens I did all my business with in Kansas City until I moved to Sedalia, MO in April this year.

When I got home I discovered in my drug information paperwork the very prescription for 56 ** that my doctor had just wrote for the pharmacy. So now I had the 56 ** and the prescription for them. I was shocked at such a mistake. I could have gone anywhere except Walgreens and had it filled again. So in essence, I had available to me 112 ** instead of 56. Immediately I contacted Walgreens Corporate and my doctor to advise them of this error. I told Walgreens that I would return the script if and when they were to reimburse me for the out of pocket expenses of $165 for 30 ** and $130 to rent a car to go back to the doctor in KC to correct their first mistake. So I now have 2 mistakes of giving the wrong amounts of a Schedule II narcotic to the same patient in less than 4 months. The pain clinic was shocked and Walgreens did not seem too concerned.

I was promised a callback from the KC district manager over the pharmacies that never came so a couple days later I called them. I was told that they would not be willing to reimburse me for my out of pocket expense but that since I was a long time good customer they would give me a $25 gift certificate. The only other two people that showed concern were the store manager of Walgreens that returned to me the doctor's script and my doctor. Understandably he wanted the script to correct his error and the doctor asked me to bring it back with me on my September 11th visit.

This is why I am writing you. I can not afford to shell out of my pocket $165 for the meds and $130 to rent a car for a second trip to Kansas City but I had to have the medication. I would have thought Walgreens would jump at such an offer but I was wrong. I want to punish Walgreens for their mistake and get my money back. It's my opinion that Walgreens protocol for the dispensing of narcotics is broken. What are the chances of two errors happening at two different Walgreens to the same patient in less than 4 months? I want justice and I want to make a statement that even though they are the largest they are nowhere near the best. In fact I would use caution if you use Walgreens' Pharmacies.

I believe this should be considered a crime as I know the pharmacy is billing my insurance for the full amount. What is happening to these pills? Are the being sold on the black market perhaps? What recourse is there to make this unable to happen?

I had my social worker call the pharmacy directly and speak with Christine but both her and another female staff there (a women who refused the refill in the first place) argued that my Medi-Cal is expired. It took a Medi-Cal representative and my social workers conference call to the pharmacy to get their pharmacy staff to interpret their system message correctly.

It turns out their staff repeated entered expired TAR from two years ago as well as not entering the Medi-Cal number (even though I specifically asked them to) but entering my social security number. So finally after two trips to the pharmacy and three people calling on my behalf, I got some resolution. But it shouldnt be this way.

The med I needed directed impacts the survival of my transplanted organ. their pharmacy deals with important health matters both small and big, mine was latter. All the staff I came in contact with that day didnt know what they were talking about. They didnt know how the info should be entered, what the error message meant and how to assist patients.

I am not the only one that I have hear complain about this product not being at the store when we all made a special trip to get the good deals in this store. I spend alot of money at Walgreens and usually get very good deals, but this really made me mad about the water. I told the man at the store I thought this was false advertisment... Thank you for listening!

I have spent an enormous amount of time on this. They have no desire to provide the medications and get the billing right. It does not amount to a lot of money, but I feel they should not be allowed to be so rude and get away with overcharging disabled people.

As a long, long time First Chgo-Chase checking AC user, having both of these machines in need of mechanical repairs is extremely inconvenient.

She went on to say that she was sorry and that Walgreens would refund my money for that prescription and provide my next one for free. I then began to worry that I had taken something really bad. I asked her to please tell me what I was taking and to my amazement she said **. She giggled and again apologized. She said that the two medicines are located in two different sections of the pharmacy but were similar in bottle color and style and could have easily been confused. I never took the bottle with the one pill back to the pharmacy. I just kept it.

If I try to get them at the pharmacy there will be a problem because I have ordered them online even though they will not arrive before I'm out of the pills. So I will have to go without.

I took two injections and ran out of injections when I went to another walgreens the attendant notice something wrong with the applications and researched it and found that the prescription was handle and made wrong. Now I wait and wonder what damage I may have and what my baby is going though inside of me. My doctor is to examine this futher but this was just called to my attention today and I started taking this product in the Beginning of June and just Yesterday 7/2/08. I am very scared for me and My BABY and I am hoping no bad outcome comes of it.

I tried to get it reactivated this morning to no avail. I am ready to toss this phone out a window. I spent more money on one call than it was worth. What can be done about this? Please send a solution or call (in American) so I can understand.

Loss of money

it made me waste $7.80 on nasty cigarettes. that no one wanted.

While she was walking away, she made a coment to anotherperson in a long sleeve blue shirt, " she should have brought someone with her.anAnd where the hell does she get off making a comment about me not having any teeth.I am a very strong 65 year old women and i will not let this go.I will be contacting a lawyer about this horrible discrimination that i had to go through.A phone call from your company would be nice, but not from her. I am very very angry and very hurt.

lost of money and profits for the company

I called again. Another rep also seemed unaware that I'd requested automatic refill, but offered to refill the Rx which I would receive in about 2 weeks. I explained that I was totally out of this medication which I have taken daily for years, and that it should not be abruptly stopped. I told them I was feeling the effects of being without the medication (** is a powerful antidepressant) and asked if expedited delivery was available. John, the phone rep this time, told me it would cost an extra five dollars. I was glad to pay extra. I just wanted my medication.

Three days later I still had received no delivery. I called a third time, trying to control my desperate emotional state. The rep. this time was able to locate my order and said it should arrive no later than 2 weeks from now. For a third time I asked for more rapid delivery, 2nd day air or similar. He informed me it was too late to change the shipping.I asked to speak to a pharmacist but was told they could do nothing about shipping. That's probably true, and anyway I think I might have sounded nearly incoherent by this time.

They might not have been able to understand my attempt to communicate. I complained by email to a customer service representative named Latasha L., who sent a form email apologizing for the inconvenience and asking my prescription number. Finally, about 14 days after my first call to Walgreens, I received my medication. That was followed by a call from them informing me what the cost would be for refills on my other prescriptions. Immediately, I went to Wal-Mart and asked them to transfer my prescriptions from Walgreens. I have worked as an R.N. for nearly 30 yrs. both in the military and in civilian life. Never have I seen such indifference to a patient's need for medications prescribed by their physician.

There was no permanent damage after a short period of mental distress. Things were fine when was able to take my medication again. When they called about my other prescriptions, however, I let them send refills at the cost of $800 dollars. If they had waited a week, the medications would have been covered by my insurance. But I paid the cost to avoid further difficult experiences with them. That financial loss was my own fault. But I was more worried than ever before about being caught without needed medication.

I had to go to Wal-Mart and I hate going to their pharm.You have to wait in line for so long I just go home sometimes.

I left VERY frustrated and hence here is my complaint. I wasted my gas money and time visiting the store today when I just paid $3.78 a gallon for gas to visit the store and left frustrated and empty handed. In this day and age when gas prices are so HIGH they should have the products on hand in the store. I left the rest of the other items in my cart and left the store. In this present time when consumers have to pay ALOT in gas, the last thing we want is to waste our trip to a store that doesn't carry it's products as listed. What a waste of my time and money, no wonder America is going down the drain financially! The Walgreens company is misleading the public by distributing weekly sales circular flyers to draw customers in but DO NOT CARRY THE PRODUCTS! Jeff

I have 2 herniated disc's in my back and in a lot of pain I had not choice but to wait. However my ride had to drop me off and leave. I had to wait another 2 1/2 hours for a ride just because this very rude person could care less about her customers. THis will be the last time I every shop or fill a prescription at Walgrens and will tell everyone I know. The employees are not customer oriented and very rude.

I was in severe pain and had to get my RX immediately. My ride could not wait and I could not walk the 8 miles home due to my back pain. I had to wait 2 1/2 hours for another ride.

I want to use Neutrogena products but I can't find a reliable place to buy them. Should I switch to another brand?

I took it in on Sunday (the next day) and when I picked it up I was told that it failed the print test but they would have the person that normally works in the photo shop look at it on Monday (today). I went there after work today and was told that it passed the print test but one of the pins leaks and they would not reccommed me using it in my printer and I should buy a new one for $36.00. The lady that normaly worked the photo department told me that the machine could have broke the pin when filling it but the manager who does not work in that department says the machine did break it and all she could do was offer me a rain check for a free refill of another cartridge when I needed it on a new cartridge that I bought.

I left the cartridge at the store because it was leaking. I can not even use my printer because it takes both black and color cartridges before it will print and I will be out $36.00 for a cartridge that was supposed to be a free refill.

I then checked my balance in the flex account and found there is much more than $12000.00 in the account. I sent n email to the flex account firm. Today I received an email stating that no transaction was rejected by the flex company on 4/5/2008. The email further stated that Walgreen's system rejected my means of payment.

I have been using Walgreen's exclusively for my prescriptions and my wife's prescriptions and have purchased other goods regularly. Recently I have received extremely poor service from Walgreen's. I have been given erroneous infromation. I have had the prescription label for a different medication affixed to my presciption medicine. Of course the dosage instructions were not correct since they were actually for some other person with whom I am not acquainted. I received a call from Walgreens telling me my prescription was ready. When I arrived to claim it I was told It was not ready and I would have to wait until someone could fill it. I could go on but that's enough. Will my card no longer be accepted at Walgreen's? Should I expect this nonchalant attitude and lack of concern to continue?

During this time my pain was out of control. On January 13, I called my doctors service and after I spoke with the doctor on call and told him about the vomiting and diarrhea and he prescribed medicine for the vomiting. After taking the second dose of the medicine for the vomiting I developed the shakes and it felt like my skin was crawling and jumpy. My husband took me to the hospital emergency room and I was given ** and was told I must have some kind to stomach flu since they could not find any other reason and that I had a reaction to the rx for the vomiting. At the hospital they gave me something due to low potassium, due to the vomiting and diarrhea, and if it continued to see my Dr.

I continued being sick and I got very nervous and worried and I checked the medicine and discovered that the rx I was given was not the pain medicine, it was labeled correctly but the pills did not match the one on the label. I went on the internet and found that I had been taking ** 1000 mgs. I immediately called my Dr and he told me to stop taking the pills and to contact the pharmacy. I called the pharmacy and they issued the correct rx. He told me that someone for the pharmacy would call me to find out how I was and to discuss the mistake. The pharmacist said that what happened was he had a new assistant and when they gave me the second bottle he did not check the medicine in the bottle and told me it was his error.

Two days later the insurance co for the pharmacy called me and said they would give me $350. I told him that it was not fair considering what I went through and then he offered me $1000 and I still did not think it a fair offer. He asked what did want, tone of voice at this time was now very aggressive. I told him I did not know, I had never had this happen to me, He wanted an amount so off the top of my head I said alright then, $6000. He said he would get back to me. He request the hospital records. I went to the hospital and faxed them to him.

About a week later I received a letter saying that they investigated and found that they were not at fault and basically that was that. I called them and they said that since I was prescribed **, 500 mg months before I must of put this medicine in the pain medicine bottle. I told then that this was ridiculous I could not take this medicine because it made me sick and it is not medicine that was dispensed in the ** bottle. He said that I had asked for $6000 for the error and I said I said that amount because I did not know what to ask for so I said if it is too much money I would lower it to $3000. He said he would discuss it with his supervisor and call me back. He has not called me back an does not return my calls.

For 2 weeks I had to deal with my back pain, embarrassing, uncontrolled diarrhea, the vomiting, and my blood sugar got as low as #48 at one point. I had to go the hospital in the middle of the night and was scared that something was terribly wrong with me. And the aggravation in dealing with people who were basically calling me a liar. I need some kind of assistance in dealing with this situation.

I was denied the bounty and the manager said it didn't apply to sale items. I know better than that from being overcharged at stores in the past. Not only did the manager refuse to check on the sale price for me, he also denied me a $5.00 bounty for my inconvenience. He didn't even apologize. I have been overpriced before for sale items at this store recently. It's getting tiring.