OptumRx Reviews

Online research indicates their outages go back as far as six years, and their reputation is sufficient to make me not even want to use them at all. I guess my recent experience is not a one-off, and I'll have to go back to manual pickups again. I miss mail order, and hope that United Healthcare finds a better mail order provider, because I'd sign up if they had a competent one. I don't know what's going on at Optumrx, but it seems a lot of people in upper management need to get fired and replaced.

I have his communications: what I was on, why I was on it, if anything else offered, etc. Not only did I receive ANOTHER letter saying that he did not provide information, I received a hand-lettered barely literate envelope addressed to my care representative (no last name). It was in fact to my doctor's assistant, who had been sending and resending doctor's instructions to OptumRx. I had not requested a representative nor could she have been mine. They are just waiting for me to give up.

I have worked with some outstanding nurses here in the States, from The Philippines, so there is no bias feelings towards this group of people. It is just that, as polite as they sound on the phone, the OptumRx group call center from The Philippines usually do not understand what you are saying, after many tries, or they do not care, it seems. Sometimes I get ones that are rude. They are not properly trained on specific information on the prescription, for starters. Some background information.

Problems: 1.) It has taken many phone calls to the call center to hopefully get my mother-in-law's TWO accounts into one account. Meant some important information on each account, but depending on which account they were looking at, there was not all the information together. Meant they would ask redundant questions that were answered many times before. Meant that they were literally not on the same page to understand things like 'The Doctor's office had already sent them Scripts for meds needing to be filled'.

2.) Sometimes the medications get mailed to us, as originally set up; sometimes they get mailed to my mother-in-law's apartment at this facility, not knowing. Sometimes the meds don't get mailed at all. Even when the scripts have been updated per the Doctor's office. I have 2 meds that she's been out of, one for months. Saving grace is that have been able to break an older dose into two (better than not having it at all) parts for her updated dose. It's come to my calling the Doctor's office to have a script sent to a local pharmacy so she can have these important meds. This is after having made many calls to both OptumRx, and the Doctor's office. The problem is not with the Doctor's office.

3.) Sometimes OptumRx mails way too much of a prescription that you did not order and do not need. I see that, as well, in the nursing home I work in, where OptumRx mailed about 10 tubes of a Rx cream that is only PRN (as needed), and only wanted one tube of. They are sneaky, and seem to try to find ways to bill one for more than what is required, by doing this. They can not be interested in integrity and honesty for the American people, from what I've experienced personally, and also see with other patients/residents.

I would not take the time to write all of this down if it were bogus. Plus, look at all the other complaints from many many individuals. Why does United Health Care Insurance continue to use them for their mail order needs? Because it's cheap for them, and money is involved, and no-one seems to be putting the heat on this insurance company to make some serious changes.

Neither of those options do anything if you must wait till your meds are gone to place the order. So I chatted in the app with a rep, they placed my order and said it would arrive Nov2nd -4th, I get a text confirming the order was placed and its est. arrival. The next day the order was cancelled for some reason. I called and talked with a rep, they ordered it and gave me a est. arrival Nov 6th-8th. Text confirmation and the next day it was cancelled again. Both of these calls were made Oct 25th-27th. Meds run out on Nov 3rd. Nov 3rd, the day before my bday and the last day of my meds, OptumRx processes my order, but does not ship it out. Gives est. arrival between Nov 9th-12th, but does not ship it. It doesn’t ship it Nov 4th either, still processing, nothing they can do when I call them on the 4th.

This Company is Horrible. I’d blame it on the Non native English customer service and a lack of knowledge about U.S. prescription Regulations, but this is a Ownership and management issue. The rep I spoke with was pleasant and I believe truly wanted to help me. She gave me the pharmacist 1-800 number, and that coupled with my wonderful Dr and her staff who were aware of all this from the beginning, and the super friendly pharmacist at the Walgreens I use, they were able to call Optum on a Sunday morning and get an override and cancel the original script so they could fill the new script my Dr. sent to them on Saturday, originally as a bridge till the Optum order arrived.

My entire experience with OptumRx has been horrible. I will never again try to get meds through them. There is no one you can get access to that can do anything for you. Not like at a Physical Pharmacy, where the Pharmacist and their under appreciated techs are capable of getting things done or walking you through most issues.

Do yourself a favor and don’t even try OptumRx. It isn’t worth the added stress, anxiety, frustration and the extra depression of knowing that no one you call and talk to there is capable of doing anything to get your RX to you. Someone you have no access to who you will never talk to is in total control of your fate and they either don’t care, are too busy, or are under orders to screw as many patients as possible. You need human interaction in complicated health and personal matters. 99 percent of those that use Optum will go through some frustrating avoidable stuff. If not be outright killed or lose money having to be admitted to a hospital because of their Corporate ideology and incompetence. In my opinion.

1. It's a foreign pharmacy. Super thick accents, all different countries, not in America.

2. VERY badly trained, all speak and act like untrained 5th graders, try to bill the wrong companies, don't have access to any of your doctor's information even if you wrote it down all on the website and the company page, so they'll ask you for your doctors information over and over again every single time. I told the one person I was talking to four different times I didn't have a pen and paper because they kept trying to give me different numbers to call instead of just transferring me over. It's like the guy just didn't hear what I was saying or he wasn't intelligent enough to process the information.

This place is utterly awful I'm going to be going back to my regular CVS pharmacy tonight. I spent 3 hours on the phone trying to get medications and finally I just gave up because the people are so unprofessional, untrained and unintelligent it's not even worth it. This place is a complete joke and it's scary they have your pharmacy and insurance information and drug information at all. Where is the US government to look into this when you really need it? Again, they ask you the same information over and over and over and over again including doctor's names, doctor's numbers, doctor's addresses. It's like they don't use computers over there at all they just use a pen and paper to write your information down, it's very scary.

If you can avoid them, avoid them at all costs. Now they're telling me I have to pay for a certain medications that they just shipped to me last month no cost because they are over-the-counter, which they're not. Please don't use this company. You will be spending an entire day begging for medications and in the end you'll probably just give up. After 3 hours I hung up the phone with a person I don't even trust to get my medications out. My blood pressure and my diabetes numbers have skyrocketed in the meantime because it was such a stressful experience. I will be ending our relationship today.