OptumRx Reviews

I cannot stand OptumRx. I am required to use them and there is always a problem with my maintenance medications that causes imbalances and health problems. They have no way to respond when there is a problem, so I miss days or weeks of necessary medications. Their customer service people are nice in the phone, but there’s nothing they can do. They can send me a letter in a day telling me my meds won’t arrive for a week. This service SUCKS!

Terrible service. I renewed a BP prescription online, it read I had one refill left. I never received it. Called customer service, after arguing with the useless BOT. Now they are saying it is my Doctor's fault, and I cannot renew until 2 more months. I am completely out of BP med.

Didn't realize my copay changed for my injections. They drained my copay card and now I am out of money halfway through the year. :)

People will suffer and die as a result of this terrible company. We were forced by our insurance to move from our local trusted pharmacy to OptumRx. Everything was filled out online. 2 weeks later, the prescriptions were moved into their system and order was listed as processing. After a 30-minute customer service call, we were told, despite no indication online, that the order wasn't placed, and they needed all the same information again, due to no fault of our own. Thankfully, we did this proactively and didn't trust the system, otherwise, we'd soon be out of our medications with no local pharmacy Rx to fill.

Ok. I'm being made to move to OptumRx by my pain meds provider. And seeing the 1.2 rating, I'm afraid. (But I have faith) So far so good.

Do not depend on anything timely, organized or efficient from OPTUMRX. The cost of not having your prescriptions on time will outweigh any perceived savings or convenience.

I am forced by my insurance to use OptumRx! I have had nothing but problems the past 2 years. I literally have to talk to an agent every 3 months! Every agent assures me the issue is taken care of, mind you it's not and in 3 months same exact issue. They have over sent 1 of my prescriptions to where I have well over a year's supply. I have asked repeatedly to not send any prescription without my prior authorization. The agent says it is taken care of.... In exactly 3 months the process starts over. I am sick and tired of the waste of my time.

Suggest skip the following and go to the last two paragraphs for the summation. Or, read on... Well dang it.... a specialist doctor for my missus recommended going with OptumRX. Has turned out to be a massive mistake. Some of the extreme low lights...A local pharmacy royally bollixed up specialty medication that reverb all the way back up to insurance. It has taken 2 months to unravel THEIR mistake. No, am not just whining or kidding. THEIR mistake. Has caused huge problems, 'cause now my missus is about out of this med.

They try to cut costs on Customers services by outsourcing to India or Philippines. Heavy accents, talking loud in background. Difficult to understand. Nice people but not professional.

Optum's website is the Worst!! I'm a little older, but not illiterate! I pay all bills online, read news online. I'm online everyday doing something, but their website SUCKS. I just wanted to see if a prescription would cost different from what I'm paying at the drug store. But it feels like you need to be an IT person just to do anything. Lord, help older people! This is exactly how you can be taken advantage of. Getting in touch on the phone is just as bad and the chatting thing is crap!!!

Staff is less than educated, I have had to fight for specialty meds that they shipped but the flight was delayed- they told me I needed to pay $5,000 AGAIN for this mess up. Automatically deny lost medication claims, shipped out a refrigerated med which wasn’t delivered for a week so it wasn’t good. They are useless.. DON'T RECOMMEND!!!!

Bunch of "pill pushers". I keep saying don't call, but it does no good. I keep getting calls to renew my scripts. 10 times. I am leaving because they don't understand English. They just do what they want.

These people are rotten to the core. They don’t care about the people, just the money. Phone wait times are outrageous. They make it so hard that they want you to walk away. I am so upset I feel like smashing something. I am so angry I’m sick. Here’s a detailed rebuttal….You all suck. And I’m not walking away.

I made a mistake when I listened to the prompts from my insurance company to transfer my prescriptions to Optum. I'm waiting for prescriptions to be delivered that are past due leaving me without 2 of my maintenance medications. 5 days ago, those prescriptions were reported to be in my state 100 miles away, and I've no information as to when they might be delivered. As a Walmart+ member I'm going to transfer my prescriptions to them which offers same day free delivery.

It used to be easy to order refills with Optum. Click on the drug to be refilled and it would take me to checkout. They keep changing the process online. Can't order a refill directly. Have to schedule a refill that never gets done. Have to call to get it ordered. About ready to change mail order.

Good doctors, DREADFUL SYSTEM. Staff that treat medical emergencies like an inconvenience. No escalation. Truly appalling service in moments when you need help. Avoid at all costs.

If I could give it a negative I would. I ordered a specialty medicine for my R.A. and they sent it to the wrong address. When I called they were going over past addresses. They even mentioned address from 5vand 10 years ago. So they received their money and I don't have my medication. How can they continue to be in business with these reviews. I will be complaining to my employer. They don't even try to make it right.

I was asked to update my credit card, which I did. The display showed the last four of my credit card but the expiry date was/is wrong. I phoned customer service asking that the expiry date be corrected. I was told to use my phone keypad to re-enter my whole update. My hands are no longer nimble. Entering everything that's already there is way too much hocus-pocus nonsense. When I objected, I was merely told to enter it all. I cut the connection.

Stay clear from this business. Doctors are fair but all other support staff are horrible. If and when you have a problem there is no clear method of resolution. No one knows who is in charge.

OptumRx has had me in a runaround for four months on a prescription. At first they tell me to submit document A. Doctor submits document A. Optum claims never to get it. Doctor resubmits over and over until finally Optum says they have, but now they also need this other information...call it document B. Doctor submits that. Optum claims not to get it several times and doctor resubmits several times until finally I talk to Optum and they tell me, yes they have the information and it is being forwarded to appropriate department. I wait three weeks and contact Optum who now tells me they never got document A or B and they expect me to start over. Keep in mind, it took me three plus months...20-30 phones calls, online chats to get to the point where they told me they needed document A and B.

On Monday morning, May 18, 2026, I confirmed with OptumRx that my prescription order was cancelled. However, at 4:07 PM that day I received a notice from OptumRx telling me my order was shipped! The company is incompetent!

My husband's company Zebra decided they were going to change our prescription from Express Scripts to OptumRx. Now, since January and I'm in the end of May, now I have had two separate conference calls. One of them was four hours long because they couldn't figure out how to get my prescriptions to me for the Zepbound. And then I had to talk with the insurance company and the calibrate app, all because they want us to jump through these hoops. To get a prescription covered to give false information on the outcome. On how long the weight loss lasts? It's all lies, and when you try to get a hold of these people.

The worst pharmacy in the world.. complete idiots.. the app says ready for refill but it won’t allow it so you have to call and waste an hour of your life screwing with these idiots, who won’t use the generic version.. nothing but problems with these idiots.. will not be using them again ever. Never had a problem with anyone else..

Optum Pharmacy???? Don't use them. They are awful. They keep sending refills too often. I have 3 prescriptions with 90 day dosage. Every time I look up here comes another shipment to me. Maybe milking insurance???

Updated on 05/13/2026: So - let's follow up to the review and post of yesterday! Against all possible odds, the company has made it worse and dug their own hole deeper! Don't get me wrong, I was assigned a specific, case worker I guess you would call her, after my prior post... and same as all others, talked a big game... I'm so sorry, here is my direct phone number, call me with problems, etc. etc. etc. Let's get this to the very bottom line... Since my medication is considered "specialty", because hey, let's face it having MS is no joke nor easy, why would they consider the medication to treat anything but "Special" just so that they can charge more money for it, but I digress...

I have been a customer of OptumRx for decades and so disappointed how difficult it is trying to reach a real life representative! You are transferred from one department to another all managed by Robo answering techniques. It could take over 15 minutes to a half hour just to speak to a live person and forget about the chat system online. That’s another joke.. Very disappointed.

I have nothing against the reps I have talked to, they’ve all been wonderful. It’s with the actual Optum Pharmacy. They have issue with ever single RX that gets sent and it ends up causing significant delays. I take an extended-release product twice daily and have for years. It is normally dosed once daily however it can be dosed twice daily. What does their pharmacist do—no message or reach out, just doesn’t bother to fill it until I run out. I call and stated, well, this is a new script—yes, but it’s the same member ID so your system can show I have paid claims for this medication and frequency for 2+ years. I had to get my electrophysiology office to physically call them and had to pay Out of Pocket for a supply until it was delivered. Then recently, was an issue with my OCP. I skip my 1st two placebo weeks—so basically go through 90 day supply in 10 weeks and was getting too early to refill.

I wish that I could rate them negative zero. They took my money and didn't send prescription to pharmacy. They had the audacity to ask me to get my pharmacy to call them. There is no option to send your prescription to your pharmacy on their website. I would not recommend them to anyone.

In all my decades of having medications filled, this Optum Home delivery is THE ABSOLUTE WORST pharmacy I HAVE EVER TRIED to use! Unfortunately, my UHC health insurance app kept advertising this place as having my prescriptions 70-80% less compared to my local pharmacy. I thought it was too good to be true, so I ignored the advertisement until my regular pharmacy kept going up on their prices. So I broke down and decided to give this place a try and boy, I tell you, it was the absolute worst mistake!

Takes forever and you have to wait on hold at least 30 minutes to refill your prescription every single month! Poor customer service.

Absolutely horrible company. It’s almost impossible to get refills on certain medications even though they’re covered under my plan. They need to be investigated.

HORRIBLE COMPANY!! I have talked to them at least 20 times within the last 2 weeks. Every time I call they can't find my account. Then they say I have 2 accounts and they are going to merge them. They took my Sempre discount card and I am supposed to pay $25 copay. I gave them my bank card and they tried to charge $150 copay to my bank without me agreeing on this charge. I called them and speak to someone different everyday. My medicine was supposed to arrived no later than 4/29 and here I am without medication. They say I do not have a refill.

This has to be the worst rx company I have ever dealt with, my father has COPD and OPTUM wants to find out what medicine he took 9 years ago so they don't have to send him his current medicine. They want to give you the run around and tell you your medicine is in the mail, when it's not and has been denied. He needs this medicine to breathe and almost every time he goes to fill his script they find a reason to deny him, EVERY TIME. I watch him suffer and not be able to even walk because he is afraid he will need his inhaler that they refuse to send him. If you can do not deal with this p.o.s. company.

Blue Cross Blue Shield SC makes me sign up with them. Now I never know where my medication is. I consistently miss my Blood Pressure Medication. I don't understand why you can't leave something alone. If it isn't broke, don't fix it. Shame on BCBSSC. I don't see the point of it. Just let me go to the pharmacy like I always have.

I am a healthcare provider and appalled at how terrible the experience has been trying to get a medication I have been on for 23 years covered (Synthroid). I tried one of their formulary meds that is covered (cannot do another because it often contains an ingredient I am allergic to) and have been suffering for weeks with side effects and they still refuse to cover Synthroid or another formulary. Countless hours have been spent on communications with the doctor, them, they often don't receive the faxes from the doctor...a nightmare. I would give them 0 stars if I could. DO NOT SWITCH TO THIS COMPANY if there are specific meds you need.

I have had access to OptumRx for over 8 years and never attempted to use their services until now. Approximately 2 weeks ago a prescription was submitted and as of today not received. Upon inquiring as to the whereabouts of my prescription I was told that it is in "Profile," and the agent could have the prescription refilled. This was my second inquiry about where the medication was since I had not received it. When told today that it could be REFILLED when it was NEVER FILLED, I asked that the order be canceled. I will never use OptumRx to fulfill my medication needs again.

Do not use if you don't have to! I had a med for over 10 years. I'm 30 and diabetic type 1. They declined my insulin meds all 3 of them and wanted prior authentication then declined it 3 times. My poor doc office had write letters.. 3x and all declined. I have been without meds for 6 weeks. This is not a joke. I'm not paying out of pocket for my meds over 1k a month. This is the worse rx insurance ever dealt with and the customer service is really bad. They don't care and not intelligent?!?! I'm type 1 diabetic if I don't take my meds I can die. This is no joking matter. All the explanation they gave me why my meds is not covered is all bull crap and not justified. I'm in health field ever since was 16 and never heard of this blatant irresponsible insurance!!! I have went to the er x2 due to them not approving my meds. But I have to pay out of pocket because they don't cover my meds is total BS!!! It should be criminal.

This pharmacy is the WORST. We are required to use them with our insurance and I HATE it. They make everything more complicated than it needs to be. Their customer service is worthless, and can't help with anything you need help with. They refuse to fill scripts when the Dr. sends them when you are changing medications until you "finish your old medication". I am a Type 1 Diabetic and HATE using them. I do everything I can to try and get my stuff filled locally because I can't stand dealing with Optum. They keep trying to place an order and charge me for a medication that I no longer take. I have called numerous times to have the order cancelled and the med removed from my account, and still continue to get "order placed" emails.

This is the worst one to deal with. My meds were stolen, and they know that, and I went through all I had to do to get them resent. They never sent them, and the people who work there do not let you get a word in edgewise. I will never get to use this place again. They are nothing but **.

Ordered my med on 4/20. Called in on 21st to be sure it would be shipped to me by 4/26 and told yes. Called in the afternoon of 22nd, med had not been shipped. Agent suggested I switch my script to local pharmacy, I agreed. On the 23rd, no script transferred, Called in spoke to a knowledgeable agent, he transferred script to CVS. Used CVS specialty, received med the 24th, no cost for expedited shipping. Why didn't Optum rep just do expedited shipping for my order which would have been $20 charge? never offered choice. I am sticking with CVS specialty pharmacy, instantly took care of what I needed, had drug the next day, no extra cost. Wasted time with 2 out of 3 agents who were not helpful at Optum.