OptumRx (formerly Prescription Solutions)ConsumerAffairs Unaccredited Brand
OptumRx specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our high-quality, integrated services deliver optimal member outcomes, superior savings and outstanding customer service. We are an Optum company - the world's largest provider of integrated health services.
My company just switched from Express Scripts to OptumRx. Briova is their speciality Pharmacy. I called them 2 weeks ago about a script that I had with Express Scripts that needed to be refilled. Promised they would take care of it and contact me if problems. Call back today and they tell me that they need a new script and had requested one from my provider yesterday. No reason given why it took them that long to call my doctor. I emailed my doctor and had a new script to them within 10 mins early this morning. Explained to them I needed the meds by next Tuesday. Just got a call from them late afternoon now saying they need a prior authorization in order to fill it. I have been on this medication for at least 5 years!!! My doctor is now out of the office until Monday so I pretty much now have a zero chance of getting this medication in time for my next dosage. They have had two weeks to request anything they needed and did nothing...
I tried to renew my ** name brand rx (high blood pressure medicine) for the last two weeks. On my first try I was told they were out of stock and there would be a wait. On my next three tries I was told that brand name ** was discontinued. I called the manufacturer of ** to ask when it had been discontinued since I just ordered a refill through my prior Rx company Express Scripts in December 2017. The manufacturer told me it had not been discontinued and gave me a number to tell OptumRx.
When I recalled OptumRx I told the representative ** was not discontinued. I was then told they were out of stock and did not know when it would be in stock. I was out of my current ** rx and was using an old ** weaker version from a year and a half ago. I asked to speak to the manager since I needed a new rx asap. The manager got on the phone and told me it was in stock and would be overnighted today. This is how OptumRx works. Sad to say I am stuck with OptumRx since my pension system selected them probably the lowest bidder.
The only reason I joined the prescription auto fill service was to reduce the effort of obtaining prescriptions. As it turns out, it's much easier to get a prescription from the local pharmacist than using Optum's service. It took me 4 phone calls, to get my first prescription. Also, the first time Optum sent the prescription, it sent the wrong medicine. Don't waste your time using Optum.
In 2016, I chose the Part D Medicare Advantage Plan that had all my meds in their formulary. When notice arrived in late 2017 about administrator plan change from Express Scripts to OptumRx, I called OptumRx and was assured by a customer service representative that the only change was administrative, and would not affect the ongoing coverage of any existing prescriptions; a patent lie. Three medications I have been taking for years have been challenged in some fashion in the last three months during the so called transition period during which OptumRx has been so kind as to give a transition supply while implying they will no longer cover your medications unless you and your doctor do justifying paperwork, and even then, no promises. This is just one aspect of many, of why American medical care and its costs are the most expensive in the world.
Seniors who have paid into this system all their working lives are being hassled, and harassed with every prescription, causing unnecessary stress; we cannot "talk to our doctors " every time we need prescription or a refill. This is an interference in the doctor patient relationship, age discrimination; stressful on those under medical care for various illnesses and ailments.
I personally have received 4 letters about 3 prescriptions in their first three months as administrator with barely veiled threats that they will no longer cover my medication without once again providing further justification; neither doctors or patients have the time, nor should they be spending the time, doing OptumRx's work for them. Patients are ill, busy doing the best they can to get by, and OptumRx is a major contributor to the American health care system's overall failure. Never have prescriptions filled by an administrator that is also a pharmacy; fox guarding chicken coop. I am not going to drop everything I am doing to chase down a busy doctor in a busy office. To justify a medication that's been an old and long used medication without problem. Very misinformed policies.
Doctors prescribe for a reason that should not be questioned by mere clerks and bureaucrats with no sophisticated medical training. If I get one more computer generated letter challenging a medication or quantity or suddenly requiring preapproval, I am going to file a discrimination Case against OptumRx. Just seeing an envelope arrive in the mail from OptumRx starts a migraine and heart palpitations. Get on board and pay what you are supposed to without aggravating people on Medicare. You are our servants; we are not yours! I encourage all patients now trapped in OptumRx's web of deceit, lies and incompetence to start filing formal complaints.This is a CIVIL right, not a threat.
We are paying premiums for this nothing!!! Awful draconian company. Write to Phil Norcross, Governor Phil Murphy, and other NJ representatives. File discrimination complaints. We are paying many times over to be mistreated and denied the benefits that have been negotiated on our behalf. PS. Nothing I have written is factually incorrect. Documentation will be sent by mail under separate cover. Nothing sent electronically can be presumed to remain confidential.
In July of 2017, I wrote a letter to Mr. ** at the home office, describing many of my many disappointments with this organization. As I finish this review, I will be again writing another letter with actual documentation as to the total chaos in their call centers. I had questions about my last order placed on March 9th. I could not access the website. Their phone number is a call back number, but has usually been out of service. I have to call United Healthcare and have them transfer me to OptumRx. They email me that the order has been filled, and shipped and when to expect it.
Several days later, I get another email with a new "expect date". I had one order when I finally reached someone who could track it, said it would be there that day. Asked where the last track was, he gave me a city far away, that there was no conceivable way that it could reach me in 12 hours. I explained to them I had not been able to access the web for almost a week. They transferred me to web services, and web services wanted me to download a different browser, as my current browser was "evidently" not working right. Has for years. I too am at wit's end. Don't use this company if you can avoid it, and if you can't avoid it, expect the worst, because they are very good at that.
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I had previously had Express Scripts, which was great. My insurance switched to Optum Rx in January and it has been nothing but frustrating and disappointing. I contacted Optum Rx to make sure that the account was set up properly and was assured everything was good to go - they had my prescription, all I needed to do was wait until it was time for the refill. I requested the refill in early February and got a notice on the webpage that they were contacting my doctor for confirmation. Since it was the first time, I thought all was still good. I just realized that I never heard anything and checked back online and got the same message. I contacted them and they told me that not only has my dr not been contacted, but my prescription expired February 27th. Despite the fact that I requested it about one month before it expired, I now need to get another prescription.
After receiving correspondence via USPS I called 3 different times and received 3 different answers to the same question. When transferred to a manager, she only apologized stating she’d recommend “coaching” but argued with me making me feel as though the giving of misinformation was my fault. I refuse to deal with that level of incompetence and have since pulled all prescriptions. I’d rather pay a little more for peace of mind knowing my prescriptions are not only being filled but also given an expected pick up date/time. Their automated system is absolutely the worst!!! I called 5 times in an hour to fix one issue. After answering the question from the automated system, the representative comes on and asks the exact information. How redundant and a waste of my time. NEVER DEAL WITH THIS COMPANY!!! From managers, pharmacy on down is the bottom of the barrel.
My health insurance plan requires me to go through OptumRX for my medication. This has been the worst experience ever and I don’t see an end in sight. I sit on hold for hours, they say they are sending something out but it doesn’t show up online as preferred and shipped. I have requested they remove medications I no longer take and I am getting it shipped and billed to me. I need a vacation override and may need to go without my diabetes medication since they still haven’t sent it. I’m at wit's end with this company. How is this possible for a major health insurance carrier like United Healthcare!
Have been complaining for 4 weeks that I don't see any of my medications on their website. Several phone calls typically lasting twenty minutes each, 5 minutes for them to confirm the problem, 10 minutes while we wait for the supervisor to pick up the phone, only to be told it's fixed when it's not, or to be told we are still working on it! Enough is enough, will no longer use mail order delivery with OptumRx.
You can literally die waiting for medication to be filled and/or refilled. They (Briova Specialty Pharmacy) do everything in their power to make the process impossible. Even with a pre-authorization for payment by OptumRX, they still refuse to refill the medication. I have wasted over two hours today trying to resolve this issue only to be confronted by a nasty customer service person telling me "too bad... we don't have to pay for the medication". No insurance company should be able to treat patients this way. Are they just hoping you will get so frustrated that you will do without the necessary medications? This is just unacceptable for the prices we pay for insurance. And unacceptable in America!!!
If I could give 0 stars I would. I have a 5 year old son who requires daily asthma treatment. Due to my high deductible plan We are required to pay out of pocket $235 + per month, on top of our premiums, until we reach our $3000 deductible. This is a medical necessity for my child and even after his pulmonary Dr addressed it with them they would not do a prior authorization to reduce the tiering, even after an appeal. I hate them so much. As soon as I have another option for coverage I am taking it.
As a retired police officer member of the NJ State Health Benefits, I am informing you of the disgusting treatment by this low level company that was now selected to MANAGE our prescription drug plan. Over the past several years prescription plans were managed by Caremark, Medco, Express Scripts without a flaw. As of January 1 of this year, this low level company began managing the plan. It should be noted that these companies do not determine what is covered and ONLY manage our entitled benefits. I have been on a medication for the last few years where the medication is administered by a doctor once every 10 weeks. This medication after much trial and error with other drugs works perfectly for my condition.
It is time released and my levels are stable at all times unlike the previous drugs which had a high/low effect. Other plans that managed OUR benefits had no issue with the medication and our level of coverage is the same. OptumRX believes they can determine our level of coverage. After 3 appeals I was denied once again leaving me with no other alternatives. This was the final appeal. This company is a disgrace! They frequently bounce you from one place to the other and give you the wrong information. I have been trying to contact the outside source which conducted the 3rd appeal and no one can provide who that might be.
They do not have the best interest of the patient. The Consumer Affairs Department should have a good look at this company and as you see in their reviews they have a high rating of dissatisfied customers. The appeals were written by my medical doctor and all medical documents were attached. All correspondence is forwarded to my attorney as well as the NJ Fraternal Order of Police. Will keep you updated. Thanks for your time.
OptumRx has failed to send an ** refill that was ordered around Feb 19th, despite having sent an email on Feb 24th saying it was scheduled to be delivered on March 5th. I spoke to someone on both February 24th and March 5th, the latter when it did not arrive. When I called on March 5th, I was told it was scheduled to arrive on March 13th, I asked why the delay and they claimed it was expedited and would be received by March 9th. On March 6th, I received an emailing telling me there was a problem with an order number that I did not recognize, when I called, they sad that they would not refill ** as it did not receive prior approval.
My mother has been on this medication for 10 years and OptumRx has been fulfilling the prescription for many years. The lack of a phone call when there was a problem and the fact that my mother must pay out of pocket for a "bridge" prescription is the reason for the poor review. This is the 2nd or 3rd time this year that she required "out of pocket' prescriptions because of delays on their part.
I won’t even go into when I first started and it took 5 weeks to get my meds! Yes this is bordering on Comcast/Infinity/ATT service.
I was forced to switch to Optum RX after my provider switched from Express Scripts to Optum. Everything is wrong. My Dr says she asked for one thing & the order comes up as something else. It has happened more than once & I am thinking my Dr is going to think I am the crazy one. You or your Dr cannot request which manufacture you want for any generic drugs, and this makes a difference since the inactive ingredients in some drugs do not always agree with me & my stomach. I was forced to go local and the cost difference is substantial. They give no notice when the prescription is approved by your Dr. Their website does not work well most of the time. I am very, very disappointed in their service.
I was forced onto OPTUMRx when my insurance changed from CIGNA. I am astonished at the incompetence of the staff. I had a script that stayed on hold for days however the email I received said it was being processed. Only when I went on the website did I see the hold. Their email states if there were any issues they would call me! They just sat on it.
It took over 4 hours and numerous calls to my Dr. and this joke of a company to finally get this fixed (If it really is.) I was hung up on. I was transferred to another agent who was furious that she received another 'cold transfer'. Finally, I reached a supervisor who did help. I told the supervisor of the complaints on this site and that Amazon is going to put them out of business with any luck. She actually agreed. She indicated they are 'working on the issues especially the customer service personnel.' Maybe, however, moving from CIGNA to OPTUMRx has been brutal and yes - they will lie to you. My doctor faxed to me what he sent to them and they lied and said he did not put a date on the script. Yes he did. Avoid them and avoid the American Medical Establishment as best as you can.
OptumRx's answer to why they a shorting me, is "because it's our policy to not break open another box". My answer to this is, "If you open the pack it's a win win for you. You are making 4 people happy, and from a marketing standpoint, it's a plus for you to do this. For every 90 day supply where you short people you are making someone unhappy. That box will supply 4 people with their full 90 day supply that the doctor wrote it for."
If this is the case, I want my meds removed from the blister pack and counted for the full 90 day supply. It's unfair as a consumer if the doctor writes an Rx for 90 days, and OptumRx is scamming customers out of their week's supply to bring it to 90 days and only sending a quantity of 84. We need to get together on this and fight! It's not right and I want my reimbursement for my weeks supply you did not send. Requested resolution: Reimburse me for every week you are not sending and I'll will find that fair or supply my full 90 days. That is the only solution. Right now you owe me 7 days.
When denied insulin for my gestational diabetes my physician's put through a pre-auth based on my allergic reaction to an alternative NPH I need. This was also denied. The Dr.'s office was then instructed on how to appeal; the instructions were incorrect as the directive varied from 3 different reps my nurse spoke to. I then reached out and was told that an insulin I had used with my previous carrier with the State of NJ Health Benefits Program was not covered with this newly awarded company and I was given a number to call to appeal. I called the number to find out that number was related to United Health & Blue Cross and Blue Shield and had nothing to do with my provider OptumRx.
I called OptumRx again to find the accurate information and was told by another rep that I could not call, nor could my Dr.'s office fax over an appeal as they were instructed to do and that we now had to MAIL our appeal because a prior authorization stating my allergic reaction to the one NPH they allowed was not good enough to get a bottle of insulin covered. So now let's wait for snail mail just so they can deny me and my unborn child a bottle of NPH insulin! I must now retrieve my script and pay out of pocket at a local Walmart for the medication I need for myself and my unborn child while continuing to pay a premium for a plan that won't cover my medical needs. So this is just incompetent staff and lousy coverage. If I could give a 0 star I would!
My doctor wrote 2 scripts that I sent to OptumRx. They got the prescriptions Feb. 10 and stated that I would get my order between Feb. 12-14, it is now Feb. 26, 2018 and they are still holding it. They had questions about one of the drugs, there were 2. My doctor has answered all the questions and then some. This is not a new drug. I've been taking it for about 12 yrs or so, they just don't want to pay for it. One of the drugs is cheap why can't they go on and send it, duh. I was told by OptumRx that it was time to refill these drugs so what is the problem, they don't know what they're doing. They act like our doctors have nothing to do but fool with OptumRx, our doctors are so busy nowadays they barely have time to answer our questions. Doctors are quitting right and left because of all this hassle the gov and these drug companies are dealing them.
Another not so small item that really upsets me is that you cannot talk to anyone. The last 4 times I tried, got the runaround, one couldn't understand, got hung upon (by the pharmacy) and got cut off accidentally on purpose. I'm truly fed up with these people. They need to be taken down a notch or two. I don't know what to do except go to someone else. If the Lord is willing and I live that long me and the wife will find someone else next year.
My drug insurance was transferred from Express Scripts to OptumRx. Optum representative called me and told me that all my medication was transfer over, however later I find out that my doctors had to contact OptumRx and complete form in order to get my medication. First person I spoke to at Optum told me that I will get my medication "free" of charge according to her. I told her that cannot be right. I find out the following: if I send away for 90 day supply by the mail I can get the medication for $55 - I paid $33 before for the same medication. If I get the medication for 90 days by CVS - listed on Optum list - the same medication cost $132 for 90 days. I was told by Optum rep. that all my medication was transferred the same as before - not true.
According to Optum table my medication was placed into a higher bracket instead of Tier 1 it was placed into Tier 2 etc... And must use mail order for 90 days to get the same medications for lower price BUT paying more since OptumRx's charges higher from Express Scripts. I had to call 5 times to clear up my prescriptions at Optum and had contact my doctor's office few times to have the prescriptions renewed. OptumRx is nothing else just aggravations charges higher prices for the same drugs. They represents Medicare part D and they just make life harder for people who depend on medication that is described by the doctors. I am not happy with their services.
I have a medication that I have been getting for years and now they refuse to cover it. Last year with my insurance it was covered. In the year before it was covered but this year they will not cover it. I'm very dissatisfied with their actions and decisions. My doctor's office says there is absolutely no reason they should not cover this medication. The doctor's office has told them that it is medically necessary and given them all the information they need and they will not approve to cover it because they don't want to pay for it because it cost too much money for them to pay for. I pay my fees to be a member for their service but they won't cover me and that is not right.
Can't believe that they are responsible for people's medications - they lie. They try to bypass the issue and their agents are rude who know very very little! Have had nothing but problems with them - am going to pay the extra money to go to a physical pharmacy - have wasted too much time dealing with this useless lying organization!
I've recorded 4 lengthy conversations with Customer Service Reps and 3 SUPERVISORS! The supervisors are WORSE than Customer Service. They LIE and they LIE! I am reporting my situation to my States Attorney's General Office and giving them access to the Tape Recording so they can investigate... Avoid this Company... They want to try to run you down so you'll give up! Me??? NOPE!!! The tapes don't LIE but the employees do!
My order was placed by my doctor. There was an issue with one item, so I asked for it to be removed. The order has been stuck in processing for another 5 days for medication that I need to survive. I've talked to about 3 customer service reps who continue to tell me nothing more can be done. I've spoken to 1 manager who assured me they would rush the order. Then, I receive an email stating the order has been canceled. Every person I talk to tells me how they can't do anything more. Why is no one taking the initiative to say "Yes, we can help you and I'll do all I can to help." BASIC customer service. I hate that my company switched my insurance and I have to use OptumRx. If I had a choice, I would NEVER use OptumRx.
When I get a $24.00 RX order fine, but I get a $24.00 amount of paper (what a wasted amount of money) too... Wow. I've complained for years...must be holdover from Obamacare? And when they send me a message I have to take 10 minutes to unravel the code, no email, a secured (top secret) after I unlock and have them call me back with a special code, to say, "you have 3 refills". **, they suck. I just want a good price and reasonable price. How about generics...reduce the price with no paper (minus the 8, 9 pages with the RX), and a simple or no complex computer site! I get a cheaper deal at local WalMart anyway so I'm moving and fill my RX while I shop for those 44 cent veggies. Give customers a break.
My doctor gave me a prescription for 5 days of pain medication after outpatient surgery. I was still in pain so he gave me 5 more days. OptumRX wouldn’t fill it because they said they can only fill it once per 7 day period. They couldn’t seem to understand that 5 days is less than 7 days and that I had run out. It was easier to just pay out of pocket. I hope Amazon puts them out of business soon.
I cannot stress enough how frustrating dealing with this Briova/Optum RX is. I have a specialty medication that I've been prescribed for the last three years. The cost of the medication is so high that the manufacturer actually subsidizes my costs because the insurance won't pay for 100% of it. With that said, EVERY TIME I have to get a refill, I can't just go to their website to place a reorder - as they consistently tell me I should do. Why? Well, the website does not recognize the co-pay card and then I end up having to sit on the phone with these people for more than 20 minutes trying to get them to just give me a refill. I wish they'd go away so that I could just go back to my local brick and mortar pharmacy down the street.
I order a refill of RX. They took the payment out. Got paperwork but no RX. Call, talk to customer service person and she transfer me to Pham who ask different question. Said would send out again. Been over 8 days still nothing. I think is their new way of making money.
I am a kidney transplant recipient and need anti-rejection medicine for the rest of my life, getting the pills has never been a problem until my insurance company made a deal with OptumRx making them the sole 'specialty pharmacy' that can supply my meds. My doctors always write a year prescription for my anti-rejection meds, after the first month when my medicine didn't arrive I found out that OptumRx entered the prescription as 1 month worth. I asked them to look at the original prescription, they didn't have it. I asked them to call the doctor to verify that I had a year's supply and they said, "You have to call the doctor." I said, "Why would I call the doctor? I already know that I have a year's supply of the medicine." They said they need a new prescription but their phones can't make outgoing calls. What?! Your phone doesn't make outgoing calls?? That is ridiculous. But what can I do?
I call my doctor office and ask them to resend the prescription and they promptly do so when they know I am out of this essential life saving medicine. I call OptumRx back. They never got a fax they say, maybe it will be in their computers tomorrow. I am out of my mind with frustration now but what else can I do. I call back the next day, still nothing. They say call back the doctor office. I call the doctor office and they say they sent the prescription. I call OptumRx back, they say they can do nothing for me. I ask to speak to a pharmacist. I finally get one on the phone, I explain my situation, I tell her about the risk of kidney transplant rejection I am running, she is sympathetic but can still do nothing. She says she has to speak to the authorizing manager, but they had all gone home...
I finally got my medicine 5 days late. This same exact scenario happened the next month. Their data entry person entered the new prescription as 1 month worth! I would rather crawl on a bed of nails then deal with this company ever again. I bought more expensive insurance the next year just so I wouldn't have to deal with OptumRx. As I write this review I seethe with hatred for this company. I hope the CEO and shareholders all get cancer. I hate you OptumRx.
I've taken a particular medication for at least the past 5 years. I've been through several tests, and it's been determined that I need to take 2 pills of this particular medication a day. The approved dosage for coverage is 1 pill a day. This became a problem a year ago. I had my doctor's office go through the process of requesting a prior authorization, and it was approved for only 1 pill a day. My doctor’s office had to make numerous calls back and forth with them to verify and prove to them that I needed to take 2 pills a day. After battling this for several weeks, they finally approved me taking this medication of 2 pills a day for a year. The year is up, and it's starting all over again, but so much worse this time (the first time was bad enough, but this time is way out of hand). I requested the medication be refilled through OptumRX several days before January 18.
On January 18 I received a letter in the mail saying they are happy to approve the prior authorization of my medication up to the acceptable (or allowable) dosage (it was actually stated in even more vague terms than this, but can't remember the exact wording). So I assume that my prescription is being processed and will be on its way. I wait at least 2 weeks, and still no prescription has shown up. I go to their website again, and I request the medication again and this time request that it be shipped to me in 2 days and that I will pay the extra cost for shipping. That same day I receive an e-mail that they have received my order and it's being processed. I wait again for 2 more weeks, and go online to check the status because I'm about to run out of this medication and it doesn't show it's been ordered at all. It wasn't pending, processing, or had been shipped. I now only have enough of this medication to last me 2 more days.
I call OptumRX and tell them that I've requested it twice, I received at least 1 e-mail that they received my order and it was being processed, but heard absolutely nothing else after this e-mail. So during my phone call on February 8, I'm then told that they see that my prior authorization has been approved, but the problem is that it's only been approved for 1 pill a day, and not 2. To be approved for 2, another prior authorization needs to be done. The person I talked to indicated that they would be contacting my doctor's office to request more information for the 2nd prior authorization. I explain to this person that I'm going to be completely out of this medication in 2 days and I will have a very difficult time functioning without it. So I am lead to believe that they are contacting my doctor's office, and that they would expedite my order as soon as they receive the additional information they need to approve the 2 pills a day.
I run out of the medication 2 days later and withdrawal symptoms start right away. On Monday, February 12 I check online again, and the status of my prescription still indicates that no order has been placed and that it's ready and available to be refilled. I'm not going to trust the online system again, so I call again to talk to a person. I'm now told that they haven't received any new information from my doctor and they were still waiting to receive something. I said to this new person I'm talking to that I was lead to believe that OptumRX was going to be contacting my doctor's office to get this information. I'm now told that they weren't going to contact them, I was supposed to contact my doctor and ask my doctor's office to contact OptumRX to provide this required information.
I tell the person that is not what I was told 4 days ago and that I'm now out of medication. All they can say is sorry about this, but that I need to ask my doctor to contact them. So I call my doctor's office, I directly talk to the nurse that handles prior authorizations, and she says she received the letter dated January 18, and that they didn't even read that letter to indicate that my first request to have this refilled was going to be held because of the dosage amount that was being requested. The nurse at my doctor's office actually said "Why wouldn't they have contacted us or you at the very least to indicate that this was the case." She said she would call them immediately to get the 2nd prior authorization approved and have them get my prescription on the way to me.
She called OptumRX for me, gave them the required info, and she was told that the authorization would be approved by the next day. The person from OptumRX, suggested to the nurse from my doctor's office that I get a new script written for a 5 day supply and take it to a local pharmacy so that I could get my needed medication. So the nurse gets this script for me from my doctor, contacts my local Walgreens pharmacy, and I go and pick it up later that afternoon (I have to pay the same $40 copay for the 5 day supply as I would for an entire 30 day supply). So I now have my meds for 5 days and today (February 14) I think I better check the status of my order online to be sure that it's now finally on its way to me.
I check online, and once again it appears that it is not being processed at all. I again make the dreaded phone call to OptumRX and ask the person on the phone what could possibly be the reason now that my prescription is not on the way to me. I'm now told that because I filled the prescription at my local pharmacy on Monday for a 5 day supply, they cannot refill it until Friday of this week (the day I will once again run out of medication). I tell the person I'm talking to today that I filled the 5 day supply because of the recommendation from who I talked to on Monday from OptumRX. Again, all I get is, “I'm sorry that they told you to do that, but all I can do it process your order on Friday and send it to you.”
I told them that this was unacceptable, that they were discriminating against me and withholding medication that has been determined that I need from multiple tests and my doctors' order. Again, all I get is, "Sorry but all we can do is have it shipped out to you on Friday." I'm done dealing with this unbelievably unethical, unprofessional, and unscrupulous company. I will pay an extra co-pay every 3 months before I ever order another prescription from this company again.
Something has to be done to stop this craziness. I've read 100's of reviews/reports from others experiencing similar problems with OptumRX. Does anyone have any suggestions on who I contact to get these problems changed or stopped? I will copy this review and share it on any website I can find that can help. I'm going to seek help from the Better Business Bureau, from my employer who is encouraging us to use this terrible pharmacy, from the Iowa Insurance Examiners, and possibly the FDA. Are there any other suggestions on who I could contact to try to get things changed. I will also copy this review and mail it to my State's senators and House of Representatives. PLEASE HELP ME MAKE THIS STOP, and allow people who need medication to receive it without having to go through all this unnecessary stress and frustration.
OptumRx (formerly Prescription Solutions) Company Information
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