OptumRx Reviews

They try to cut costs on Customers services by outsourcing to India or Philippines. Heavy accents, talking loud in background. Difficult to understand. Nice people but not professional.

Optum's website is the Worst!! I'm a little older, but not illiterate! I pay all bills online, read news online. I'm online everyday doing something, but their website SUCKS. I just wanted to see if a prescription would cost different from what I'm paying at the drug store. But it feels like you need to be an IT person just to do anything. Lord, help older people! This is exactly how you can be taken advantage of. Getting in touch on the phone is just as bad and the chatting thing is crap!!!

Staff is less than educated, I have had to fight for specialty meds that they shipped but the flight was delayed- they told me I needed to pay $5,000 AGAIN for this mess up. Automatically deny lost medication claims, shipped out a refrigerated med which wasn’t delivered for a week so it wasn’t good. They are useless.. DON'T RECOMMEND!!!!

Bunch of "pill pushers". I keep saying don't call, but it does no good. I keep getting calls to renew my scripts. 10 times. I am leaving because they don't understand English. They just do what they want.

These people are rotten to the core. They don’t care about the people, just the money. Phone wait times are outrageous. They make it so hard that they want you to walk away. I am so upset I feel like smashing something. I am so angry I’m sick. Here’s a detailed rebuttal….You all suck. And I’m not walking away.

I made a mistake when I listened to the prompts from my insurance company to transfer my prescriptions to Optum. I'm waiting for prescriptions to be delivered that are past due leaving me without 2 of my maintenance medications. 5 days ago, those prescriptions were reported to be in my state 100 miles away, and I've no information as to when they might be delivered. As a Walmart+ member I'm going to transfer my prescriptions to them which offers same day free delivery.

It used to be easy to order refills with Optum. Click on the drug to be refilled and it would take me to checkout. They keep changing the process online. Can't order a refill directly. Have to schedule a refill that never gets done. Have to call to get it ordered. About ready to change mail order.

Good doctors, DREADFUL SYSTEM. Staff that treat medical emergencies like an inconvenience. No escalation. Truly appalling service in moments when you need help. Avoid at all costs.

If I could give it a negative I would. I ordered a specialty medicine for my R.A. and they sent it to the wrong address. When I called they were going over past addresses. They even mentioned address from 5vand 10 years ago. So they received their money and I don't have my medication. How can they continue to be in business with these reviews. I will be complaining to my employer. They don't even try to make it right.

I was asked to update my credit card, which I did. The display showed the last four of my credit card but the expiry date was/is wrong. I phoned customer service asking that the expiry date be corrected. I was told to use my phone keypad to re-enter my whole update. My hands are no longer nimble. Entering everything that's already there is way too much hocus-pocus nonsense. When I objected, I was merely told to enter it all. I cut the connection.