formerly Prescription Solutions

 3.6/5 (748 reviews)

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Overall Rating3.6 out of 5
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About OptumRx

OptumRx specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our high-quality, integrated services deliver optimal member outcomes, superior savings and outstanding customer service. We are an Optum company - the world's largest provider of integrated health services.

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 22, 2023

I have been attempting to transfer my prescription to OptumRX for 2 months. I have spent several hours on the phone with them and have had no luck thus far. They have refused to do a second override with the local pharmacy, and have insisted I wait more days without my medication. The first representative I spoke with was rude, combative and continued to speak over me while I tried to explain my situation. I then requested to speak with her supervisor and was placed on hold for 20 minutes. I do not believe I was actually transferred to a supervisor, but merely another phone clerk. So very disappointed with my company's decision to use OptumRX, and will voice my opinions at the next meeting.

4 people found this review helpful
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Verified Reviewer
Original review: May 17, 2023

I am on United Health Care Medicare, which I am very happy with EXCEPT they are connected to OptumRX! Have been using Optum at least 3 yrs, probably more, I try to forget!! All of my scripts are 3 months, which To my knowledge is a max of 93 days. They ship more often than that, consequently I have almost a yrs supply of my meds on hand, hey Medicare pays so why should I care? That's about the only thing Optum and I agree with!

Their customer care is horrendous to say the least. No one explained to them what "care" means. When I call them it's almost like the only thing important to them is saying anything to end the call! In the yrs I been with them I'm guessing I may of received my meds all together 6 times max. I voiced this concern with the person on the phone and I think she said "no problem, may I help you with anything else"? No solution offered whatsoever!! I'm not really sure because she pretty much didn't speak English which leads to another problem!!! I'm switching to Walmart!

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    Verified Reviewer
    Original review: May 5, 2023

    First, I work for a company that handles health and welfare and pension for a multitude of companies belonging to unions. A lot of them use OptumRx for their prescription manager. As an someone who used to communicate with this company on a daily basis, I felt inclined to do this review as I am now under their prescription plan through my employer. First, it takes forever to get your first prescription filled. I waited over 45 minutes while CVS tried to get my first medication filled. That was a very common complaint when I was taking calls regarding member's medication. Doesn't matter what pharmacy it was, it always took forever.

    Secondly, I just tried to call asking how the free delivery works. The first girl who took my call was straight up angry and not at all pleasant. I hung up because I refuse to be treated like that. I called back and got the same response with another employee. So, yeah, this doesn't bode well for this company. Maybe train your people how to actually take calls, listen and have a more pleasant demeanor since they are, you know, in the customer service industry. Acting like a bookie's hood capping kneecaps isn't a good thing.

    5 people found this review helpful
    Verified Reviewer
    Original review: April 22, 2023

    I have no choice but to use them because they're the prescription plan offered in conjunction with my health insurance from my husband's work. However- they deny A LOT of popular medication, including certain birth control like **. They don't care about your medical history, if you've been on a medication for years, etc. They just deny deny deny. It's like that movie The Rainmaker. They want to deny until you die. I'd be interested in whether they cover/approve male ED medication though. I just had another medication denied that my doctor has to appeal. It's ridiculous. You pay for insurance but then they deny the care your doctor prescribes. It's all about the dollar for them.

    Any time a doctor prescribes anything for me, I feel like the chances of it being approved are slim. I dread seeing it was denied. I never had this with any other prescription plan. When I spoke to a rep about the denial of my **, she couldn't have been less helpful or less sympathetic. I finally got ** approved after my doctor's office appealed again, but what about all the other women who need it? There IS NO generic of **. There are good reasons some of us are on it.

    5 people found this review helpful
    Verified Reviewer
    Original review: April 21, 2023

    Dermatologist sent prescription that I need. Other medicines don't work for me. OptumRx cancelled order. I called to find out the reason. The representative ordered the medication once again. Then, several days later I received a letter of denial. I spoke to another representative. She asked if I was told the medication needed prior authorization. No. Now, I must wait until my doctor's 'prior authorization department' contacts OptumRx; a process that takes another 5 - 7 days. It's already been 10 days. Do not trust OptumRx. Review every detail when a prescription is written or you may be sorry. I certainly wish I could change pharmacies, I'm stuck with OptumRx.

    8 people found this review helpful
    Verified Reviewer
    Original review: April 21, 2023

    I’m not convinced how good the quality is. The pills I get from here are smaller and my body does not react the same way it used to from the same medication from another pharmacy. I would love to know what others think.

    3 people found this review helpful
    Verified Reviewer
    Original review: April 15, 2023

    I have used this pharmacy for many years. It wasn't bad several years back. However, now, their phone system is often dysfunctional and they blame it on my phone, which is working well. I keep trying and trying to pay a bill online, and I have tried about 6 or 7 times and each time I encounter some obstacle. The bill pay feature has glitches in at and makes it almost impossible to just pay a bill. Paying a bill should be simple and painless. I am not able to pay by telephone, often, and going around in circles to pay a bill is so maddening, it really can ruin one's day. A bit of an attitude from customer service, as well. Be sure to keep good records.

    8 people found this review helpful
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    Verified Reviewer
    Original review: April 13, 2023

    I’ve received my prescriptions by mail thru OptumRx since 2017 and service is getting progressively worse. From getting messages my address is incorrect (it isn’t) to holding prescriptions back despite insurance coverage in full. It’s been more than 2 weeks since my Dr ordered a new diabetic drug for me. Three calls to find out the hold up and two different “reasons” given. This is the same issue I had with them in another state. I rely on my diabetic meds and the issue is originating with OptumRx. I am fed up and having all my meds transferred to another pharmacy I can depend on.

    7 people found this review helpful
    Verified Reviewer
    Original review: April 7, 2023

    On a scale of 1-10 Optum RX is ZERO. As it is not the rating scale I am reluctantly give one star. Won’t go into the four days of texts, email’s, phone calls and sordid details. Optum is owned by United Healthcare. Together they contract their customer service to some foreign land on the other side of the world that has not a clue what customer service is. Yet, this provider of HEALTH and PRESCRIPTION services and products is beyond incompetent. The employer United Healthcare handcuffs their representatives to provide even a minuscule modicum of service to clients who are ill.

    They cancelled my doctor's prescription not once but three times for the stated reason “your insurance United Healthcare does not cover this medicine”. I asked them to charge my credit card on file, they allegedly did so and the next day receive a text to call them that MY HIGHLY REGARDED MEDICAL DOCTOR had cancelled the prescription. OUTRIGHT BALD FACE LIE. Not once did they do that but for three days in a row after my multiple contacts with them and my doctors. Allegedly it's “all fixed now” (yes they used the word fixed) and for the third time my medicine in allegedly on the way. Yet they have charged my credit card four (4) times for one (1) prescription and charged me $20 extra for “expedited service” to have it delivered in 4-7 day. You read that right. Their errors and overcharges to “expedite” my medicine I need desperately for delivery in 4-7 days.

    These companies and representative are practitioners of criminally egregious actions that they justify with depraved indifference and criminal intent. In the process now of gather all the documentation to file with the Department of Health and Human Services, the Center for Disease Control (CDC), my Congressman and Senator. These everyday malpractice events endangers people's lives, well being and delectation to live life. Don’t not blow smoke up my rectum with your standard response of word salad answers about HIPPA law. G.T. G.

    12 people found this review helpful
    Verified Reviewer
    Original review: April 2, 2023

    I used them for years and now I am getting unordered RXs and they charge me and want me to go to all the trouble to fix their mistake. I will not be using them again. I suggest anyone other than this company.

    13 people found this review helpful
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