OptumRx Reviews

Back to the MAIN point of this... since my medication is considered "Specialty" despite the fact that are specialty pharmacies that I can walk through the front door of, that I KNOW have my medication, I am being once again held hostage and told that I can ONLY have it filled through them directly. They have fallen FLAT ON THEIR FACES from service to delivery, to every other possible aspect of every other transaction, but hey, I guess the personal well being of their patients doesn't really matter as much as they try to say it does! That is what us normal, everyday people call OVER-COMPENSATING!

Let's blow everything up about how great and helpful we are, when really it is the almighty dollar that governs all, and they really couldn't give a crap about you as an individual. You are JUST another number. Again I state, this company is garbage or less than, and if you have ANY choice or decision what-so-ever, DO NOT USE THEM!!!

Original Review: If it were possible to give ZERO stars I absolutely would! This pharmacy is an absolute JOKE. They speak all about how they have their patients' best interests at heart, and they can’t even ship a medication that needs to be taken on a fixed specific date out in a timely fashion so that you can take your meds on time! I was switched to this company without choice, when my corporate team changed over as of January of this year. 2+ years on the same medication(s) and have never had as many problems as this company has given me in just the 4 months I have been stuck dealing with them!

They can’t even be honest about being useless and unable to do their jobs, because when I logged in to my account to find out why my medication hadn’t arrived yesterday like I was assured it would, I see that they have it up that the order was processed on Thursday, which it wasn’t because the useless employee on the other end refused to fill it, it wasn’t ordered until Saturday… It's now not going to be here until tomorrow! These people are USELESS and if I could drop them immediately, I would without hesitation!

Called my rep who contacted the pharmacist and told me exactly the way my provided needed to write (basically receive 4 packs instead of three). Well, script comes, only three packs. Called, pharmacist is like, well, it needed to be changed to a 70-day supply because of the way it got entered. “But this is how you told my MD to order it!!!” Now I’m short on refills because they shortened the frequency from 12 weeks to 10 weeks in the system for the same amount of refills and will have to bother my MD, again. Will be so happy to be switching to my boyfriend’s plan next year.

The drama began when I transferred my Rx (i.e., prescription) from my regular pharmacy to this place. For several days, I heard absolutely nothing from this place so I called them every day for 4 days straight, only to be told they are working on filling my Rx and it would be ready to ship any day. I waited 8 days and called back and finally was told there was a problem with my Rx in that they didn’t understand my Dr’s dosage for me.

Mind you, my local pharmacy had filled that exact same Rx with no problem but I cancelled it so the Rx could be filled at this incompetent place. By now it's been almost 2 weeks so I told the Optum Rep that I needed my medication, so they needed to transfer my 1st Rx back to my local pharmacy, and I would have my doctor's office to send them a brand new Rx. Needless to say, they never did transfer the 1st prescription back to my local pharmacy.

However, these incompetents received the brand new Rx, my doctor called to tell them the dosage. I verified that they had the new Rx and they stated my doctor told them exactly what my dosage should and I would have no problem getting my medication delivered to me, but a day or two later, unbeknownst to me, these incompetent fools transferred my new Rx back to my local pharmacy! I only found out because I had to call back yet again to check on my Rx (mind you it's 3 weeks now), and that’s when they told me! After I regained my composure, I cancelled my Rx at my local pharmacy AGAIN to have it sent back to Optimum again because I was desperately needing to pay a cheaper price for the high-cost medication.

I gave them 5 days to refill it, and since again I hadn’t heard from them, I call this grossly incompetent place only to be told they can’t get the medication and they have no idea when it will be in stock! Livid is not even the word to describe my sentiments 🤬. Meanwhile, my local pharmacy has filled the prescription twice (with no problems) since this saga began. All this poor excuse for a business had were excuses and empty apologies for me. Meanwhile, I've been without my medication for a month, all because of their sheer incompetence! I would never ever use this place after! NEVER!

If you don’t want an incompetent, ignorant, grossly unprofessional pharmacy to play catch me if you can with filling your important medication, I strongly suggest that you stay the hell away from this place. Yes, local pharmacies may be a bit more expensive, but I promise you, they would never treat something as critical as your medication in the grossly haphazard way as this incompetent place does! UHC should be ashamed of promoting this company to its members. I wish I had read all the negative reviews all over town online before I made the mistake of trying to use their pathetic services. Please don’t be fooled by the false advertisement of the cheap prices because you will surely get (or not even get) what you might pay for!

My Dr office electronically faxed the prescription on 3/26. I work for them, I know it was done. Is horrible. I have a discount card that they took and agreed that my copay was $25. And today they tell me they do not take that discount card. Since when? If when I spoke with someone last week they took all that information? Here I am almost a month without the medication and now I have to call them back so they can release the prescription to my local pharmacy because they are trying to charge my insurance. Horrible service, personnel not properly trained. They do not know what they say half of the time and all they do is go round and around to keep you on the phone and get nothing done at the end of the day.