OptumRx

I have been attempting to transfer my prescription to OptumRX for 2 months. I have spent several hours on the phone with them and have had no luck thus far. They have refused to do a second override with the local pharmacy, and have insisted I wait more days without my medication. The first representative I spoke with was rude, combative and continued to speak over me while I tried to explain my situation. I then requested to speak with her supervisor and was placed on hold for 20 minutes. I do not believe I was actually transferred to a supervisor, but merely another phone clerk. So very disappointed with my company's decision to use OptumRX, and will voice my opinions at the next meeting.

I am on United Health Care Medicare, which I am very happy with EXCEPT they are connected to OptumRX! Have been using Optum at least 3 yrs, probably more, I try to forget!! All of my scripts are 3 months, which To my knowledge is a max of 93 days. They ship more often than that, consequently I have almost a yrs supply of my meds on hand, hey Medicare pays so why should I care? That's about the only thing Optum and I agree with!

First, I work for a company that handles health and welfare and pension for a multitude of companies belonging to unions. A lot of them use OptumRx for their prescription manager. As an someone who used to communicate with this company on a daily basis, I felt inclined to do this review as I am now under their prescription plan through my employer. First, it takes forever to get your first prescription filled. I waited over 45 minutes while CVS tried to get my first medication filled. That was a very common complaint when I was taking calls regarding member's medication. Doesn't matter what pharmacy it was, it always took forever.

I have no choice but to use them because they're the prescription plan offered in conjunction with my health insurance from my husband's work. However- they deny A LOT of popular medication, including certain birth control like **. They don't care about your medical history, if you've been on a medication for years, etc. They just deny deny deny. It's like that movie The Rainmaker. They want to deny until you die. I'd be interested in whether they cover/approve male ED medication though. I just had another medication denied that my doctor has to appeal. It's ridiculous. You pay for insurance but then they deny the care your doctor prescribes. It's all about the dollar for them.

Dermatologist sent prescription that I need. Other medicines don't work for me. OptumRx cancelled order. I called to find out the reason. The representative ordered the medication once again. Then, several days later I received a letter of denial. I spoke to another representative. She asked if I was told the medication needed prior authorization. No. Now, I must wait until my doctor's 'prior authorization department' contacts OptumRx; a process that takes another 5 - 7 days. It's already been 10 days. Do not trust OptumRx. Review every detail when a prescription is written or you may be sorry. I certainly wish I could change pharmacies, I'm stuck with OptumRx.

I’m not convinced how good the quality is. The pills I get from here are smaller and my body does not react the same way it used to from the same medication from another pharmacy. I would love to know what others think.

I have used this pharmacy for many years. It wasn't bad several years back. However, now, their phone system is often dysfunctional and they blame it on my phone, which is working well. I keep trying and trying to pay a bill online, and I have tried about 6 or 7 times and each time I encounter some obstacle. The bill pay feature has glitches in at and makes it almost impossible to just pay a bill. Paying a bill should be simple and painless. I am not able to pay by telephone, often, and going around in circles to pay a bill is so maddening, it really can ruin one's day. A bit of an attitude from customer service, as well. Be sure to keep good records.

I’ve received my prescriptions by mail thru OptumRx since 2017 and service is getting progressively worse. From getting messages my address is incorrect (it isn’t) to holding prescriptions back despite insurance coverage in full. It’s been more than 2 weeks since my Dr ordered a new diabetic drug for me. Three calls to find out the hold up and two different “reasons” given. This is the same issue I had with them in another state. I rely on my diabetic meds and the issue is originating with OptumRx. I am fed up and having all my meds transferred to another pharmacy I can depend on.

On a scale of 1-10 Optum RX is ZERO. As it is not the rating scale I am reluctantly give one star. Won’t go into the four days of texts, email’s, phone calls and sordid details. Optum is owned by United Healthcare. Together they contract their customer service to some foreign land on the other side of the world that has not a clue what customer service is. Yet, this provider of HEALTH and PRESCRIPTION services and products is beyond incompetent. The employer United Healthcare handcuffs their representatives to provide even a minuscule modicum of service to clients who are ill.

I used them for years and now I am getting unordered RXs and they charge me and want me to go to all the trouble to fix their mistake. I will not be using them again. I suggest anyone other than this company.