OptumRx Reviews

I've been trying to get my Alzheimer's medication for my mom since December of 2024. It's now the middle of January and still no meds. Now her doctor upped her meds and still getting the runaround. This is the worse pharmacy ever. She's stage 6 and can't get her meds.

Neurologist ordered medication for my 91 year old aunt. I called Optum RX to ensure prescription was received and was told they received it. One week later called and was told the prescription was unclear. Never received Parkinson’s medication. Why did they just sit on it? Worst company to deal with. They give you a run around with no results.

I have had issues with them the very first time I had a Rx filled. Since then, they have charged me incorrectly for a Rx with a coupon card I have on file with them. I’ve tried refilling on the app, calling in and chatting on their app, and it’s been wrong every single time. I do not recommend them. I am currently finding another mail order pharmacy. One that knows how to fill Rx’s correctly and use manufacturer coupons.

OptumRx tells me that they can overnight things to me, and then they don't, especially when I need my medication, when I planned accordingly with my medication. Then they say that they can't do anything about the delivery process. Even though that I have had them numerous times have overnighted things to me.

Horrible service. I had been getting my prescription refills at Walgreens and Walmart. Now they are refusing to cover those and tell me I need to go to CVS or do mail order. I moved my prescription over to CVS and now CVS has to order my diabetic medicine which I will be out of in just three days. Had I been approved to pick up this prescription at Walgreens I would have been good. Now I will be without that important medicine for four days. Just love how these big insurance companies care about their customers. *smh*

This is by far the worst drug company! I’ve been trying to get my medication that I’m out of. They will not let me get a short term supply at local pharmacy. They do not care about their customers. We had Express Scripts for many years and loved them but the railroad switched to Optum and it had been a nightmare!!

Used them over a year and the convenience of mail order was great. Then one order did not arrive in mail even though online records show that it was delivered. I would advise that you look online into what to do if your order does not arrive. What you will find is nothing. There is no way online to report a prescription not received. Then I thought no problem I will just call the local pharmacy and they usually can get it for me the next day. Problem is your insurance already paid Optum so they are not going to pay your local pharmacy for the same medication in such a short time. No problem. I will call Optum and report I did not get the medication and cancel the order. They will not do that. Orders cannot be cancelled but they will send it out again and they make a big deal that I will get free expedited delivery. Expedited delivery means you will get it within five business days.

I no longer have the RX coverage but they are sending me emails about my auto refills!! I can't see anything if I log in because they know I don't have coverage. The left hand doesn't know what the right hand is doing. Previous experiences with them were similarly confusing.

I don't know why OptumRX have so many bad reviews. I've never had a problem with the company, other than when my insurance wouldn't cover Humira and they switched it to the generic brand, once the patent ran out. But, the speed, reliability and customer service is the best I've experienced in any field, let alone medical. Highly recommend this company. Best specialty pharmacy, in my opinion.

This pharmacy is a joke. You call 10 days before your prescription is due and they don’t order it. After they tell you everything is done. I WOULDN’T RECOMMEND!!!! With a chronic illness you depend that medication to keep you in remission. With OptumRX they will never get the med to you on time.

I have not dealt with such an incompetent pharmacy before. Chartwell was a delight compared to this one. Is so so frustrating. There is no record of anything. You need to have all the info each time and every time it appears as if there is no record of it. Ughhh.

My insurance requires that I use Optum Rx for my mail order pharmacy, and almost every time I try to refill a prescription, I get a very uninformative text message telling me that I need to call them to get my prescription sent, but when I call, I can never speak with a person and the bot doesn't understand what I am calling in about, so it takes 2 weeks for me to get a prescription every damn month so my mental state is out of control since I keep coming down off of my medication just to start taking it 2 weeks later. The WORST mail order pharmacy I've EVER had, they do NOT care about their customers at ALL and will screw you over if they get a chance. Do NOT use them if you have a choice...

I have only been with OptumRX Home Delivery for 14 days and I am ready for a breakdown. As a new UHC customer, I have been trying to transfer my prescriptions for home delivery at OptumRX. I had my doctor send my prescriptions and then found that it would not be sent in time for me to run out due to storms in the US. So with many calls and chats to Optum, I had OptumRX cancel 2 of my prescriptions and went to a local pharmacy. That was on January 6th. The prescriptions were just sitting in My Prescriptions as ready to fill until this morning where I received an email that I was opted-in to AutoFill.

It took me one year and about 20 frustrating phone calls to synchronize my prescriptions to be shipped at the same time in order for me to make only one trip to my PO Box. Seems like a simple request. It’s not rocket science, but obviously beyond this company‘s abilities. I won’t go into the excruciating details but all of those one-star reviews were on point.

Called to report prescription rejection and was on and off hold for more than an hour and during the last hold that lasted a little over 20 minutes I was hung up on! You could barely understand the slurred language of the representative. OPTUMRx should be avoided if possible! The last thing you want is absolutely horrible and nonexistent customer service for your medical plan! Pay the extra or spend more time, but please don’t settle for a scum company like this one.

I have used OptumRX for several years. In the past they were a delight to use. About 4 years ago things changed. I have a non-** prescription, so no problem there, but they never sent it to me. I had some extra so I didn’t worry. However they didn’t send my meds again so I contacted customer service. I was told they were out of my medication and thought they might get more in in a month and a half. This went on for 2 years. I contacted my doctor to get my meds through a local pharmacy. My doctor contacted OptumRX and was told they would send them to me right away, so he didn’t send my prescription to a local pharmacy. Optum sent my prescription alright, but it came to me a few weeks later.

First time using this service and my rx was canceled and never notified. Website still says it should arrive on January 8th! When I called they said it was canceled and for some reason I was never sent a message via email or text that my rx was canceled. Fortunately my regular pharmacy was able to fill it for me.

Horrible company to deal with. No compassion and could care less if you live or die. Can't wait to cancel you! Shame on our government to let companies like this operate. Corporate Greed at its finest!

If I could leave a 0 star, I would at this point. I ordered my specialty medication 1/2/2025, called to report that I would miss a dose if I didn't receive by Sunday. They updated the shipping (or so they say). Sunday rolls around and no meds. I do the online chat and go through the process to be told I need to go to the website because it's a specialty med. I do that, am told it will deliver Tuesday. Tuesday rolls around and no meds, I call again. I spoke with a resolution specialist and am told it's definitely delivering on Wednesday, January 8th, FINALLY am given the tracking number. I pull it up on Wednesday, to find that the shipping has updated to deliver on Thursday, January 9th.

This business is corrupt! They send out a 3-month prescription and then, one month later, send out another 3-month prescription and charge you again. Then, another month later, send out another 3-month subscription. My refrigerator is full of insulin and Ozempic, which I don't need. When I called and complained, they told me that if the "plan [insurance company] allows it, then they are free to send additional medication even if it is not time for a refill." That is just wrong!!

If I could give this company a score of negative 100 I would. Blood sucking leaches. We were forced by them to go to 90 day home delivery or pay full price. On home delivery, they overship you meds, overcharge you to the point you have 6 months extra of meds. At the end of the year they attempted to double our price for Eliquis from $100 to $200 for a 90 day supply. I complained and threatened them with bad reviews on every site I can find. They lowered the price back to $100.

This plan stinks. They put many hurdles in the way to fill a Rx for a medication I've been taking for years, just because I'm a new customer. The medication, additionally, was out of stock by their mail order, they took extra time to tell me this, setting off a series of phone calls to locate a local drug store that has it. But they are still insisting that my dr completes paperwork to document my need for this medication, even though I've been taking it for years. I hope the local pharmacy doesn't run out while this is happening and also don't like that they are taking up my busy dr's time for unnecessary paperwork.

Hands down the worst online pharmacy I've ever used. Yes they do accept insurance but they use all foreign-based customer service reps and 9 out of 10 of them you cannot understand and if you tell them you can't understand them or ask them to repeat themselves more than once you start getting attitude. It has been one excuse after another on why they cannot get prescriptions filled. First they pawn it off on the old pharmacy then they pawn it off on the doctor and it is just ridiculous. Shop around people. There's got to be something better. I did happen to ask for a US-based customer service. They sent me to my health insurance and in turn my health insurance sent me right back to them. It's just an ugly circle.

I have been in and around medicine for 45+ years - And I have never dealt with a more incompetent organization. I have to call to renew my prescription every month, and every time it takes 20-30 minutes.

Optum Rx customer service reps are poorly informed on everything. The pharmacists speak double talk and cancel prescriptions they don't have rather than keep it on file for future use. All my local pharmacies had this particular RX but Optum Rx pharmacist says it is a market disruption. Wow... It cost me double to get the Rx filled outside.

Everything through them is slow and customer service is nonexistent. My meds are currently out of stock and I cannot get an answer as to when I can get my meds. If I had a choice I would literally go anywhere else. These guys are a joke but it's not funny.

The chat feature is not running, and my last call to Alicia, the survey feedback was completely disabled by the system. Occasionally a cooperative employee answers the phone, but 90% they are indifferent and uncooperative.

In my opinion it’s all about money to them. They simply will not stop sending me medications even though I have contacted them numerous times. I keep 4-6 months of one of my cholesterol meds at all times. I turned off auto refill but they continue to ship it, and bill me of course.

This is the second time I had an issue with OptumRx. I went to the ER and they sent them my script. Then I received the email later that night after they already told me I was going to receive my medicine that Monday I’ve been called. My PCP made an appointment. Got to my PCP‘s appointment for my PCP to write another script so my PCP sent in my script because they said they were having prescriber issues now. Was the reason for the hold up When it was Friday so I called back in the morning to check on the status. Only for them to tell me that they do not feel prescriptions that the general pharmacies and areas surrounding us feel that if the pharmacy has it, I need to go pick it up.

What kind of company sends needles and no syringes for injectable meds. Multiple problems with medication filling. I can't tell you how many wasted calls I have made to my doctor to resubmit prescriptions. Get it right people...

Horrible company. Sends 90 day prescription refills months or many weeks too early because for them it's all about billing. Their customer service is a joke. Their chat with us service rarely is up and running and you can't talk to a human being. Only way to communicate is via email where they will contact you in 24 hours but don't get too excited because they don't plan on answering any of your questions. My health care requires I use them which is the only way they get customers because nobody would go there if they had a choice.

I have had the absolute worst experience with this insurance!! They have delayed my son’s medication due to wanting to switch his ADHD to home delivery. He relies his medication for school. After hours on the phone getting everything switched over to them they ended up being out of stock. And I have to call and switch it back. And now he is without his medication that helps him function in school. Worst insurance company ever!!!!

Thanks for all the anxiety Optum Rx, it's bad enough that I'm forced to use u because my insurance company owes you... I've been sent the wrong thing, discovered delays when I needed my meds, had to ask to find out things I should have been told... Chat works, sometimes. Plan for demand, and finalize delivery before you announce it. Read.

This online pharmacy has consistently been horrible over the last several years but the past year has been a constant struggle with endless phone calls to resolve issues. The pharmacy kept telling us that they would send automatic refills for my elderly parents but then never set it up to send them their medication. I battled with that for over a year and a half. Now they have started billing them for medication they never had a copay for in the past 4 years. So I told them to stop any auto refills for the medication but they continue to send the prescriptions automatically and bill us. This company is a nightmare to deal with and once they start sending you medications the burden is on you to fix their mistakes.

I will never use this company again or refer them to anyone! I’ve been waiting 11 days for my medication and it still going to be another five! The employees are trained to not tell the truth. I called five times and received five different answers. One even said they were going to do an override and send my Rx to my local pharmacy and never did! If you don’t need your medicine it’s a good company to use!!!! Bad bad service.

All of the other reviews say what needs to be said - my first time using Optum Rx will be my last. I will be out of meds for a week because of their horrific system. Blue Cross, I like your insurance, but your mail order pharmacy is the WORST!!

If I had it my way I wouldn't use this pharmacy, AT ALL. But I work in healthcare and I have no choice because as usual the insurances dictate everything. Whether it's a shipping delay for whatever reason that I'm never told why or keeping me on hold for 15-30 minutes regularly, I just wish there was more consistency in everything with them. I get told one thing by someone then something else the next day, then I have to be the bearer of bad news to my patients that ultimately suffer. It's not fair to my patients at all. You all should do better.

Absolutely the worst pharmacy I have ever dealt with. The representatives you speak with when you call can barely speak English. They don't understand the questions I am asking and can never give me a satisfactory answer. They have been telling me for 3 months that 1 prescription is out of stock. So order it already or tell me you can not get it. Every month they have an issue filling 1 prescription or another and I have been on these same meds for years with no problems from any other pharmacy. Since my insurance switched to this pharmacy I have been without important medications on 5 different occasions.

Online forms absolutely do not work, it's as if they want you to fail to file a claim. Chat does not work. Login fails & requires you to reset your password. Got locked out of my account trying to get all to work. Fortunately downloaded a printable claim form & will try that method. Suspicious that will be 'lost' when they receive it.

Horrible, unorganized company. I have told them so many times that I no longer want their services but they call me at least once a week. They are harassing me and won't take no for an answer. Today they wanted to do an annual review of our medications. I said I'm not using your services so our medications are none of your business. They argued with me so I hung up on them.

Terrible service. I have only been using this home delivery service for a month and have had to chat with 3 different people, call 4 times, request a refund once and explain several times to them my situation. I've had a pharmacist be extremely rude to me because they wouldn't send my script out until they confirmed the dosage with my doctor. I told them my doctor wrote the script it's the correct dosage but they wouldn't send it out. This is over a week after it was supposed to be sent and was already approved for shipping. Awful awful awful.

This is a VERY BAD pharmacy that is NOT interested in serving patients just about making money like a machine with NO personal attention. Their pharmacy prescription system is AUTOMATED and it makes presumptions and ERRORS. THIS IS A AUTOMATED SYSTEM THAT IS FAULTY WHERE OR PROFESSIONALS (pharmacists) ARE NOT INTERESTED IN FIXING-I have the pharmacist in record finally agreeing to the multiple errors after 30min of disputing “HIS EXPLANATION.” This type of auto systems IGNORE PRESCRIPTIONS and don’t fill them they don’t contact anyone about and the pharmacy DOES NOT REVIEW IT. The following errors occurred with me personally:

Don't think you can order your medication with Optumrx and expect for it to go smoothly. In fact, they find some barrier to not process your requests and they don't call you. You find out sometimes too late. Some medication you need to survive. But to them you are just a number. I see a lot of negative reviews and unsatisfied customers. It's time to find another home delivery service. They are unreliable and frankly they don't seem to care.

This company consistently falls short in delivering reliable service. While they may acknowledge their shortcomings, they fail to take meaningful action to improve. I sympathize with the employees, who likely endure inadequate pay while dealing with difficult customers. The company has ongoing issues with billing errors and frequently runs out of medications, which is unacceptable. I cannot, in good conscience, recommend this company to anyone. Their lack of compliance warrants an investigation, and they should be held accountable for their failures.

I received a letter from OptumRX to complete a wellness visit with my PCP for a $50 reward. I also received a letter to receive a $75 reward to complete a home visit with a nurse. I only received one reward. I was told by a representative for OptumRX that the advertising wasn't clear & confused a lot of clients and that they only give out one reward a year. I was expecting my second reward to use for grocery. I'm very upset & I will not be using OptumRX anymore. Customer service sucks. I have had difficulties ordering medications. I can barely understand most of the representatives that answer the phone. I have made a few complaints. It's best that I find another pharmacy.

If you don't need a prescription before you deal with OptumRx, you will need one after. They are literally the worst company of any kind I have ever dealt with. They do not efficiently handle prior authorizations for medications. I have never had a medication that required a prior authorization that I didn't have to fight to have filled because they "never receive" what they need from the doctor's office. They have "never received" prior authorization so many times that I don't believe them. Maybe if a doctor's office did it once or twice, but every time? I am never able to start medications on time, am behind on follow-up doses, and it is impactful to my health.

I've been out of my Pain medication For 8 days now and they tell me it's gonna be another 7 days before I receive my prescription. I told them I can't walk or sleep without it. I've been taking this medication for 40 years. And they want to cut me off for 2 weeks, Unacceptable.

Optum Rx is consistent but only consistent in utter incompetence. From pharmacy to billing to customer service to shipping to notification to technology I have had problems all along the way every single time I refill an ordinary prescription. They are simply astonishingly incompetent.

Absolute worst. I have worked at a large company for 35 years. They transferred their prescription to Optum RX. They often do not have a medication in stock and do not tell you. I have had to inquire on where my prescription is. This has happened several times. I then end up scrambling to get it filled at a local pharmacy. They have hit an all time low. My pharmacy was waiting on a medicine so I called Optum. They told me they had the medicine and to get the prescription to them ASAP. I proceeded to get the prescription transferred to Optum. They said it would be expedited. Two days later, nothing. The prescription has not been filled and I believe they are also out of stock. I have had to reach out to them. They never informed me of this. I am going to run out of my prescription in 4 days. They are so poorly managed and the their client advocates are not qualified to do their jobs.

I have spent appox 2 hours today trying to get my prescription filled. I looked on their website and my prescription was processed on 11/25/2024. Yet the doctor had not received it. Today is 12/3/24. I did a chat this morning and after waiting almost 50 min, I finally got to talk to someone on the chat. Then at exactly 60 min at the chat was began, I was disconnected. So I called this afternoon. Talked to the computer, who finally connected me to someone. Then after giving all my security info again, the guy transferred me to someone else. Well guess what. It was the same computer that I had just been conversing with. I then had to answer all the same security questions again. It transferred me and I got a human again. Told her to not transfer me anyplace.

I recently switched to Blue Cross and OptumRx is their online pharmacy so I thought I would try it with a medication I've used for a long time. The medication was in my list, so I clicked on it and requested the 3-month supply (to save money). The dosage couldn't be selected and my doctor had to be contacted for the prescription. My doctor mistakenly chose the wrong dosage and a 3 month supply was sent. It took 3 weeks to get it and I was out of my medication by the time it arrived - and it was the wrong dosage. I cannot return it, my doctor has to submit the correct dosage and I have to wait a few weeks for that. And, I'm out $125. I won't be using this pharmacy again because the risk isn't worth it.

My doctor sent in a prescription last Tuesday. The pharmacist decided to hold it to consult with the doctor Wednesday afternoon (the day before thanksgiving). I called Friday after thanksgiving and answered their questions. The pharmacist said they would send it out. It's now Monday. The prescription hasn't moved. I insisted that the "advocate" talk with a pharmacist. After a long hold she came back to tell me that I was correct and it had been cleared and it was going into the bin to be sent out. She couldn't tell me exactly when it might be sent out. I mean it's only blood pressure medication. It's only been a week since the doctor called it in. These people have lost track of their role. They are pharmacists. Their role is to fill the prescription the prescriber sends. Not interfere with my health care.

Never ever use Optum for your mail order drugs. They create so many issues you end up chatting with bots, pharmacist, then your doctor to clear up their problems. Try not to use them if you can. Wasted time, wasted time, wasted time, wasted time, wasted time, wasted time, wasted time, wasted time

The WORST Rx home delivery pharmacy I’ve EVER experienced! I spend at least 1 hour every month on the phone with this terrible company. They are dishonest and fraudulent. I am currently on hold trying to resolve an issue I’ve been dealing with for the last 6 months. I hope others see this and escalate their issues. I

Literally the worst experience I have ever had with a company. That's it. I would rather deal with fucking Comcast... I waited for HALF. A. YEAR. For one prescription. I called them so many times, and every time they said they were expediting it because it had been so long. Nothing EVER came of it. I had to work around it with my doctor before I just canceled it finally. My Doctor had to do a bunch of workaround to get me emergency meds. Honestly I waited way too long to call and tell them to cancel everything I have ever used them for.

Stay away. They're only concerned with their bottom line. They continue to deny my appeal but they won't provide a specific reason. They summarily deny to force you away. Their phone service seems to be set to prevent you from speaking with a representative. I despise having to deal with dishonest people.

This service stinks and they have no interest in their patients. I'd honestly rather die from MS than be stuck on hold for a whole day. They want me to write more, but I think I summed it up perfectly. They stink.

After numerous calls, my prediction was pre approved, told it would be filled, then on the follow up call told it would not be. Called again and now being asked for a new prediction before filling- and the first was never filled. Should still be valid. Just another delay away from my medicine for the 4th month!!

Called continuously for my diabetic insulin being cancelled continuously. Was told 4 different times different excuses then was able to talk to someone higher up who was incredibly rude to me. Two months later still don’t have my insulin. The only other way to talk to someone else in the company is to mail them a letter. This is the only delivery RX I can use through my insurance.

Every month I have to call in their line to authorize my prescription. The only way to get mine approved is to call them and speak to an advocate directly. The robo call center is awful. It does everything it can to keep you from talking to a human and barely understands your speech. When you finally do get through, usually the line gets disconnected when they have to put me on hold, meaning I spent 20 minutes waiting for nothing. The operators, when you speak to them, are just fine and helpful. But their system makes it very frustrating to order medications. The app doesn't really work either

Today I went to CVS try to get my refill and was told I need to do mail order. So I called UHC and tried to set it up with OptumRX. But at its website even I can register myself I cannot login afterwards. So I called Optum and they couldn't even find me in the system, then how could I register and find myself on optumrx.com? I wasted about one hour on the phone by still getting nowhere! And most importantly I cannot get my refill...

This pharmacy did not answer the phone. They put you on hold with unlimited amounts of talking and commercials. If you have to wait half an hour to talk to someone, PLEASE GIVE US LIGHT MUZAK AND NOT ENDLESS BABBLE THAT MEANS WE CANNOT WATCH TV OR READ AS WE WAIT. I got so sick and tired of this endless barrage of crap, I opted for the call back. I gunshot got the call back, but when your stupid computer called me back, it made me press 1 to say it was me, but it didn't recognize the number press.

Since switching to Medicare I’ve had nothing but problems with Optum Rx and unfortunately, I’m stuck with them. So I am paying for prescription insurance that I cannot use because they are refusing to fill my prescriptions. Three months ago they said it was because it needs prior authorization, but then it went through without and I got my medication. Now they are claiming that I have a third-party insurance, which I don’t, but they can’t tell me what that insurance supposedly is. Neither my benefits coordinator nor my doctor is able to set them straight and they continue to refuse filling a life-sustaining medication that is way too expensive for out of pocket. I don’t know what is going to happen without this medication and I have nowhere else to turn.

Incompetent doesn’t even begin to describe this place. Getting essential medication from them is a nightmare - if you can get it at all. Every time you call, you're given a different story, and each person insists the last representative was clueless. Expect to spend hours daily on the phone, only to be met with disorganization and excuses. It’s clear no one knows what they’re doing. This isn't just frustrating—it’s dangerous. For your own well-being, avoid them at all costs.

I have spent more than three hours on the phone with probably just about every employee at Optum-with no answer why my kidney transplant medication prescription is not being filled. Finally spoke to Mary ** on Friday evening who PROMISED she’d call me back today. No call and no transplant medication and it’s 10pm Monday night.

Don't waste your time calling customer service. You will be tied up in an endless IVR system. Then, put on hold waiting for a service rep. Who will in turn ask you to identify yourself once again and put you back on hold. After 20 mins. I hung up.

I had to enroll in a different medical plan when the company I have worked for over the past 11 years was bought out by an unbelievably crappy company that brags about how many smaller companies they have purchased and doesn't seem to really care about the service we are supposed to provide. They have basically ruined OUR reputation with our clients, since the transition. ANYWAY, they have opted for our insurance plan to require mail-order prescriptions and I was never informed of that fact until I tried renewing my prescriptions and then my pharmacy couldn't give them to me because the insurance only allowed mail-order.

I spent 6 hours on the phone with them. I got transferred a dozen times. I got hung up on. No one helped me with a medication that they swore they didn’t carry and then they did and then they didn’t again. They waited until after my clinic was closed for the day to ask for a pre authorization that they had canceled when requested 4 hours prior. They are absolutely not helpful and their escalation process isn’t any more helpful than their help desk.

I recently had to have my insurance back dated and for the past week I've been sent in circles trying to find out where my reimbursement status is. I'm owed $336.95 of $345.95 that I paid out of pocket. All OptumRX pharmacy claims people have told me is that they have 'nothing on file' for my account. Yet the Sanford Health Plan Pharmacy claims people who work with them have noticed they (OptumRX) hasn't been documenting ANY of the phone calls from the past week that I've made. Instead, they've kept sending me back and forth and giving me people who know NOTHING about claims!

If you need a medication that requires a Pre authorization, I feel sorry for you. I have been trying to get my husband's prescription approved for over three months. They deny, deny, deny and then require you and the doctor to jump through hoops. They put the person needing the medication in the middle. They lie and say they did not get the pre authorization letter the doctor wrote so that you have to make MANY phone calls between them and the doctor's office. You speak to a person that is "offshore". When you can't get them to understand what you need and request to speak to a supervisor they tell you there isn't one. They had the wrong mg. for the medication and so denied the medicine. YOU HAVE BEEN WARNED.

Consistently will not send medicine. Will not notify you if there is an error with an order and just won’t send it. Takes a week to get your meds even if expedited. AVOID AT ALL COSTS IF YOU NEED MEDICATION- should be illegal…

They mailed me my meds with the correct label for **, but had the wrong meds in the bottle!? That is soooo crazy. Luckily I visually noticed the error before taking any of the meds, but it turned out that they sent me cholesterol pills instead of high blood pressure meds.

My doctor called in a refill for my birth control over a month ago. I never got any calls confirming so I called and they gave me a delivery date, it never arrived so I called again for them to tell me they are all of a sudden out of network. So they did not know that when I called 1 week ago? Now I am supposed to take my pill this morning and I do not have them. Terrible pharmacy. I work at doctor's office and my patients always complain about how terrible Optum Rx is, now I know firsthand.

Here’s some important information. OptumRx who I found out is owned by UHC is the worst pharmacy in the USA. Why they haven’t been shut down is beyond me, they lost my meds, stolen my controlled meds, shorted me on controlled meds. Two separate Doctors warned me to stay away from them. They’re crooked as they come. I have the president's email for all of you that need it. I need to discuss a couple things with my Lawyer first. The state investigator was blown away seeing all my evidence however, they’re known for paying or conning people. We will see this time. I’ll keep everyone updated because if you’re reading this, you hate them as much as I do. They’ve screwed me over one too many times.

Horrible! Once you get them what they tell you they need, they make up like 12 other things you need. Then they lie and say the med is not covered and you know for a fact it is. Then magically is covered, they are so shady.

It’s been my first time using OptiumRx as it came with my new career. I’ve had diabetes for god knows how long and it’s taken me years to get my medications tweaked so my a1c stays around 7. With my current regimen it does that. Now Optumrx either denies the medications I’m on for alternatives or just flat out denies them. Leaving me right now with no medications and my condition untreated as I'm slowly running out of medications I had. I’ve had Blue Cross Blue Shield for years no issues and would at least let me get my medications before denial.

Required to use Optum Rx. Submitted a prescription 2-1/2 weeks before I would run out of medication. Optum Rx decided to wait 2 weeks before notifying of expected delivery date for refill telling me it would arrive 2-5 days after I run out. When told about this, they "expedited" the shipment, but it was already "processed" so it would still arrive 2-5 days after I run out. The only recourse is to go without medication or contact my physician and go to a local pharmacy. They call this customer service, but really don't seem to care about the customer. Somehow they tried to turn this on me and say I refilled the prescription too late. This comes down to the fact that Optum Rx can't read a calendar and count days. The entire process is incredibly frustrating. If you don't have to use Optum Rx, strongly recommend against using them for anything that is time sensitive.

My wife and I are in United Healthcare Advantage and OptumRX was bundled in. We have tried using this mail program but we have had numerous issues with prescriptions getting cancelled. The typical issue is that Optum requires some piece of information and if you don’t respond within the day they will cancel your prescription. So, that means you need to go back through your doctor which is a hassle.

Even one in the rating is too much for Optum Specialty Pharmacy. I could not get my medication for three weeks because this pharmacy was waiting for confirmation from my doctor's office that the doctor gives permission to deliver the medication to my home. At the same time, neither I nor my doctor's office knew about this, and Optum Pharma has all the contacts and emails. I called myself and asked what the matter was and where my medicine was, they informed me of the reason and said that they would call my clinic independently and then notify me. But nothing happened and no one called me back. Three days later, I call Optum again and another operator speaks and asks me to tell my hospital to contact Optum and give permission for the medicine to be delivered to my home.

From the hard of hearing robot to the thickly accented employees, this service is annoying. For being so hard to get ahold of they have no problem sending out pointless robo calls. Prescriptions were delayed twice in six months. I don't recommend.

Stopped using OptumRx mail order a number of years ago due to poor customer service. Things were going fine until my Rite Aid closed and I had to move to Walgreens who seem to have trouble getting my medications. I decided to give Optum another chance. Tried all afternoon to contact them online and by calling. I needed a text verification number that do not come for over 20 minutes after I had decided to leave the site. By the time I saw the text the number was cancelled. This was after about 15 attempts to get into my account. Then I tried calling them. After being on hold for 5e minutes I decided that the problems at Walgreens are nowhere near as bad as OptumRX, Hoping they will get better as they get used to having twice as many customers....

Awful service. Have to spend hours hounding them to get scripts filled and they make it impossible to use a local pharmacy. Literally would rather deal with a swarm of black widow spiders than to continue to be forced to interact with this company.

Wish I could give zero stars. Horrible representatives that don't know what they're doing. Automated refill system doesn't work forcing you to have to speak to these idiots. Packages of MEDICATIONS that never ship or get lost. Canceled orders with no explanation. Saying they can't refill meds because reasons even though you have refills left and the rx is active. Making you wait 10 business, not calendar, days to do anything about lost packages as if chronic diseases operate on business time. I hate that I'm forced to use this joke of a pharmacy but have no choice if I want insurance to cover.

They don’t cover anything. Especially medication for heartburn!! Don’t ask. They told me $600 for one month. Why Do I even have insurance? You should do best to try and get insurance from someone else.

Horrible experience. Over the past two days I spent more than six hours on the phone with multiple people in some off-shore call center. I attempted to fill prescriptions on-line only to receive an email that I had an outstanding balance of $25.00. When I called, they said they had an invoice that they are not allowed to send me. They told me it was for a drug and delivery that does not appear in my order history online. They insisted that I received it and that it was an website error and wanted me to talk to the IT guy.

My insurance made me switch to OptumRX for my Lupus medication. I gave them all my details and they assured me they would get my prescription from the pharmacy. It's been eleven days and I have been out of my medical for six days. I called them up this morning, they never bothered to get the prescription from my pharmacy. They never bothered to call my doctor. They never bothered to call me. What they did was send three emails to the incorrect email address. They then gave up because they have a policy where they contact you three times and then drop it entirely. The OptumRX pharmacy associate gave me attitude, even though I am suffering due to her mistake. I have missed work and feel horrible. OptumRX is literally killing me.

I'm changing my review to 5 stars. There was a lot of miscommunication etc. which was in the past. Today I not only find them helpful but quite understanding of my needs. Totally recommend. Patience works both ways. Happy I hung in there.

Optum RX is a complete waste of time. They are late to fill prescriptions. They decide to discontinue prescriptions. Their customer service is absolutely useless. I have to call on each prescription and confirm that it will be sent and 3 out of 4 times they are so late and confused I have to go to my drug store to get an emergency supply. I even had trouble logging into the website. The verification page was down so no way to authenticate meaning no way to log in. So you have to go to the customer service which is terrible. I would rate it a 0 if the option was available. Stay away from Optum RX. They can't find their way out of a paper bag.

The absolute worst experience I’ve ever had dealing with a pharmacy. Needed an emergency refill on my medication—doctor sent a script to the pharmacy on a Monday. After days of calling, confirming, speaking to different representatives and pharmacists, my medication still hadn’t shipped. Was told by multiple pharmacists that “sometimes UPS tracking doesn’t refresh.” Was reassured multiple times my medication was critically shipped and considered an emergency so I would get it ASAP.

OptumRx is the specialty pharmacy my health insurance UHC has partnered with. I called them to make sure they'd received the pre-authorization for the medication UHC approved, and the representative started by trying to HARDCORE sell me unrelated products - they would not even pause in their diatribe to listen to why I was calling. After trying to get a word in, I finally raised my voice (didn't swear!), and they instantly transferred me to a pre-recorded, "It sounds like you have used adult language <I did not - just raised my voice so they'd stop talking over me and I could actually ask a question!>, and we are now transferring you to our adult language specialty line". This was followed by a transfer to a line that said, "Welcome to the adult singles line, are you looking to have sex with a male or female?" Wow, what a slimy business. This happened so quickly, it was obviously standard procedure for OptumRx.

As I new user to Optum Pharmacy, (just starting 1st order), very unhappy. I’m almost 82 and they are sending medicines in locked caps!! If I can get the lock cap off, I’m not able to remove it. Called today and excuse was locked so there’s no spillage. What a load of crock! So it’s locked bottles or blister packs. When signing new over 65 customers, they should tell the options, I would never have signed up otherwise.

Have a medical issue that requires prior authorization for approval of prescription? Be prepared to be denied coverage, even with employer provided United healthcare plans. This is the first interaction I have ever had with Optum and will be the last if I have anything to do with it.

This company should not be in business. The customer service reps are paid to lie to you to get you off the phone. Today was just one story I could tell of 5 phone calls I had to make just to get one prescription filled and a discount card applied.

I do not recommend Optum Rx. The login involves the usual username/password/two step authentication, so if you can't be at a computer with your smart phone, good luck getting in. I tried to renew a prescription online. My username/password no longer worked, so I tried calling the 800-326-1269 for help. Twice the phone would ring at all. Third try got a response. On the phone with Optum, I had to figure out how to get at the text app to find the code to enter, to get the password changed. I think companies like Optum Rx have embraced software solutions to much. I shudder to think what anyone without a computer or smart phone or electricity do to refill their prescriptions.

This is the worst prescription company bar none. For the second time in my dealings with them, they decided one of my prescriptions is no longer covered. Do they notify anyone? They send an email saying prescription is cancelled and to call the primary care. Now you are sucked into the infinite loop of making 400 calls and getting transferred to this or that customer service rep who is equally inept as the last one. Then they tell you what used to be covered is now out of pocket $$$. I’d have a better chance getting my prescriptions if I snuck over the U.S. border as an illegal immigrant.

EVERY time my doc(s) order/refill a prescription with these idiots I spend literally HOURS on the phone and EVERY time they have my insurance screwed up. They try to tell me I have insurance I've never heard of. UAW, can we please get a different prescription company?

I thought I was going to lose the baby growing inside me - who we conceived through IVF - because of how they were playing around with my thyroid medication. My thyroid at the time was haywire so my medication needed continuous adjustment, but they wouldn't waive the 90-day mail order requirement for it. Also, I got married and changed my name and that threw them through the biggest loop. My medications were constantly being cancelled/delayed because of it. It took months of being stuck on the phone/in chat with them for someone to finally merge my names in their system. My husband's company has finally gotten rid of them HALLELUJAH!

I currently have Optum RX through AARP/United Healthcare. They are great at overcharging and changing the tiers of their medications. I have three medications I have been taking for a while that fall into tier 2 if you are NOT on Medicare, but they change to tier 3 when you are on Medicare. They can make more money this way. They charge more for medications than I paid when I was on private, employer funded insurance. Why are they allowed to rip off Medicare recipients who are living with less money. Unfortunately all Medicare Rx supplements treat patients the same way. If you think going on Medicare and paying $500 a month for supplements will get you a better policy, think again.

I have used Optum RX for a while now and I have a prescription that requires their specialty department to be involved for the ordering. I have a copay card that allows my prescription to be free. I should be able to use the app to order my prescription because calling isn't convenient for me. Every time, I have to call because the app wants to charge me $25. I'm on the phone at least 20 minutes with a rep to order this prescription and not even sure why because it shouldn't be difficult. I have another prescription that I am told is out of stock and no one knew when it would be back in stock leaving me to go through my local pharmacy for a much higher price and then one day the mail order prescription showed up after being told it was out of stock.

OptumRX is just a cash cow pharmacy trying to save a themselves money and making everyone else who is subject to their service miserable. I have had horrible experiences with them where I have called at least 15 times in a few weeks period and no one ever knows the correct information. I am just going in circles trying to find someone who does. They also don’t approve medications that they SHOULD just because they don’t want to pay. The mail order is also annoying. I’d like to have the OPTION of picking medication up from a pharmacy, especially when it’s out of stock anyways!!!! Anyways, I hate this corporation with a burning passion.

OptumRx doesn’t even deserve a 1 star. Here’s the sad thing, they don’t care what their BBB Score is or any other review, as long as they can rip off the ** people and make sure their executives pocket a six-figure bonus each year is their main goal. Every situation they got me in this past 6 years has been their fault, 100%, what they don’t realize is every person they try and con isn’t stupid. Now that I’ve done my research and know how to get them investigated, I will do it, I have the paperwork filled out and ready.

The worst mail order Rx company! I have been charged for meds I never received. Hours on the phone with reps and supervisors has resulted in disconnected calls and redundant dialogue. Ironically staff sounds compassionate but don't follow up.

Absolutely awful! The worst customer service I have ever experienced in a 60 years of life. Advocates have absolutely no clue what they are talking about. They call them patient advocates, they are definitely not figure absolutely nothing about you, they only want your money. Mistake after mistake after mistake from these people. If you could choose another pharmacy service, you absolutely should!

I have to take a medication regularly. I was switched to Optum 3 months ago. Of the three times I have had to call and fill my prescription, it has been late every single time. I don't get a phone call or anything to let me know. I have to keep calling over and over.

I use an ongoing prescription that OptumRx sends through the mail. 90 prescription is great except that when the 90 days are up they won't process the refill until the 91st day. They take 2-3 days for processing then claims to have shipped it but still takes another 3-5 days to arrive. This happens every 90 days so I go without the proscription for at least a week every time. I'm sure this is done intentionally by them. Over the course of a year they save equivalent to one 30 day refill at the expense to the subscriber. Calling them won't help. Constant problems with them filling on time. Shady practices, you'll see if you use them.

I have been without my medication for 3 weeks because OptumRx filled an old and canceled prescription, failed to notify me of this, and then failed to ensure delivery. When I discovered the issue, I called and was informed that they could not cancel the order because it had already shipped. When I told them that I had previously cancelled the July order because they were unable to fulfill it, they could not explain why they shipped an order 2 months later without a new request. Optum's own tracking shows that the medication, which was shipped on Sept 10, was never delivered. Even so, Optum refuses to cancel my order which prevents me from getting the prescription filled locally - not only this month, but for the next 2 months as well because they filled a 90 day order. Yes, this is a controlled medication and it is a significant hardship to be without this.

I would not even give OptumRx a 1 star. Need to add a zero star because they are beyond awful. They screw up every single time I have specially meds sent to my doctor's office as well as my father in law's medicine sent to his home. For 2 weeks I have had an order canceled 3 times after being told it was sent, the last time told they took off the $20 shipping to get it here faster only to find out it never shipped either.

This company has been horrible. I recently reached out through my benefits center to get psychiatric help because I attempted suicide. I have been on the phone with these people over a week now so much so that I had to get a supervisor involved and even with that, they still have not sent me the list of covered psychiatrist so that I can take a clinical evaluation. I’ve been sitting at home unpaid because I’ve been waiting on this horrible company to help me, all this is doing is contributing to my stress and anxiety. They just called me today and said they were going to send me an email immediately and I still haven’t received it. I tried to call them back but I Can’t even get them to answer the phone.

For 3 weeks I have talked to 5 reps all assuring me my neurotin would be filled. Still no meds. No communication from them. Just no meds. If I hadn't checked I wouldn't have seen "no refill allowed." HELP!! Why didn't they call or email. Bad customer service. Robots.

Will send you too much medication in order to get paid more. Will pressure you to use the service even when it is not to your benefit. Will send you to India if you do not choose to do participate in the survey at the end where I once had to repeat my name three times and spell it twice. I'm fine with overseas call center and will even speak slowly, but come on your hires need to speak English well enough to do their jobs.

I have never had such an experience this poor before with a pharmacy. I have been on a prescription for over 10 years with no issues getting it filled and immediately after switching to Optumrx my prescription keeps getting cancelled. Every time I call nobody has any answers as to why. In addition, I get hung up on while being on hold half the time I try and contact them. Customer service is mostly rude and useless and the pharmacists are worse. Never use this service if you can avoid it.

I’ve been on birth control for 10 years and never had any issues with it at all til Optum. This company is a complete joke. I was forced to switch to them and I’m unable to opt out, if I try to fill my prescription elsewhere it’s not covered by my insurance! (Is that even legal??) Since switching to Optum, I get constant emails from Optum that my doctor hasn’t approved my refill request and that I need to call their office. I call, and my doctor says they were never even contacted by Optum and that they haven’t denied anything. I’ve had to constantly worry about getting my doctor to approve every single month a prescription I’ve had for 10 YEARS with no issues before this. And because of that, my medication is late regularly, and I’ve had to go days at a time without it while I’m waiting for it to finally ship! Completely unacceptable and I wish so badly I could go back to my previous pharmacy!

Absolutely horrendous service. They never filled on time, and a few times just never delivered my prescription at all. Claimed that it was never claimed by me... I live and work from home where these mysterious "deliveries" were happening. I never received any phone calls from them, they just decided to refrain from delivering a very important medication. Anytime I called "customer service" I get someone who is incompetent and is definitely NOT local. I am put on hold about 4-6 times each phone call, and the call once "dropped" 3 times in one evening trying to resolve an issue with my prescription not being delivered. I wouldn't recommend OptumRx to my worst enemy.

They make getting meds impossible. Lots of red tape. Every 3 months I get the same medication but these people have an issue every single time. Double triple verification. Get a life already. People are sick and these people are rattling cans.

I was told to cancel my prescription with my local pharmacy and to have my Doctor send it to these jokers so after spending 1 day on the phone with Optimum delivery and then spending a day at my doctor's getting the prescription sent over to them. I then called and they said they received it. And it would be sent out within 4 to 5 business days. However, the next day I received an email. Screenshot included saying they needed more information. However, when I called them they didn't need more information, they just needed to tell me that they couldn't fill this prescription for me and I need to go back to my local pharmacy. 2 days wasted, now I gotta go back to my Doctor and have him change it to a local pharmacy again. I would never do business with these people. You're gonna end up being screwed over and if it's a life-threatening medication, you might not survive these people could possibly kill you.

Worst service ever in my entire life - just unbelievable. Got text from them first day pres. ordered and said order was being processed. Then received 1st cancellation text. Said they tried to contact Dr. office several times before canceling order, Dr. said they had no record of being contacted by them. Dr.'s office re-sent prescriptions. Then Optum said they tried to contact me before cancelling order the 2nd time, I never was contacted by them, I have all their confirmation texts, nothing regarding any info required. If you call you get the auto-response, it asks if you want x, y or z, nothing about a rep, and I said it was regarding a cancelled order, then I get an auto-response saying that I have three refills available and do I want to refill them!!!!!

I called to place prescription refill order the phone, received a confirmation number, and was told that they would be mailing the prescription. After over a week and a half, I didn’t receive my medicine or any tracking details for my order. I went to their website to check and the confirmation number didn’t work. So, I called their customer service. After waiting over 15 minutes, I was told by an agent that that confirmation number doesn’t go to anything. And they’ll have to place another order again. I’ll update if I ever get my medicine.

I have been an OptumRx customer for many years. I have been getting a specific drug to treat diabetes for about 10 years. It is an injectable, and they just decided not to cover it. I now am left with my last vial of the med, and will not be able to get any in time to continue my daily dose. You would think they would arrange for letting customers know, but they apparently do not care! Way to go, Optum!

We have been getting my wife's special medicine through them for a couple years now only because it the only special pharmacy my insurance uses. We have problems with them every month. It has been the worst customer service I have ever dealt with.

This has to be the worst company on the planet! Their computer and ordering systems are inaccurate, missing information and difficult to use. Their website is a mirror of all of the problems. I continually get nagged with reminders to order more drugs when not needed, and have even been prompted to order more drugs when I have just ordered and received them. The pricing is suspect and seems to vary day-by-day. On Saturday I ordered ** for $460.62 and ** for $448.03. Today, 2 days later, both are listed on the ordering site for $398.99. Talk about being ripped off! All of their support appears to be offshore with people that can barely speak or understand English. Attempting to get one of them to do something is nearly impossible. I cannot imagine why AARP would associate themselves with a company as bereft and shady as OptumRx. If I could rate them a "zero" I would!

I was heavily pressured to switch to this, which is owned by UHC. They wouldn't refill any of my heartburn medicine because they said it was over the counter which I've been getting for 10 years by prescription. Many similar situations until half my medication were over the counter and not being filled which is over $100 a month. Why do I even have health insurance then. I switch back to my local pharmacy after just two or three months and they didn't even fill half my prescriptions in that time.

OptumRx is absolutely TERRIBLE!!! The pharmacies this company partners with (CVS and Fransiscan outpatient) will not fill prescriptions in a timely manner and do not follow the doctor's orders on the prescriptions. This company has caused numerous difficulties through the past 2 decades that I have dealt with them. Mail order prescriptions have been found on the side of the road beneath the mailbox, medications have been miscounted and some prescriptions missing entirely.

I am a State Employee in Florida, and every 30 days I drop off a prescription for a Schedule II controlled substance the day I need it filled because I can’t get it filled any earlier than 30 days from the last fill, have been doing this at the same pharmacy every month for 9 years. Last week, I get a call from my Pharmacy telling me that Optum is denying the claim because I’d already gotten three 30 day supplies this year. This restriction being completely unheard of by me, I call into Optum to presumably straighten this out. The person on the other end of the phone is initially not very helpful, saying, “well that’s the restriction of the plan YOU signed up for.” I clarify that I am one of tens of thousands of state employees and I make precisely zero decisions about what Prescription Drug plan to become a member of, and ask for information about where this restriction is specified (which I am never provided).

Waited 2 months for a prescription I never got. Had to get it locally (in 1 day). Another bundle of 5 prescriptions took a week to ship from California, was supposed to come by FedEx but then ended up in the USPS system for another week.

This company can only be described as evil. All of a sudden and without warning one of my prescriptions went from $30 to almost $500 per month because they won't accept the discount from the manufacturer. I'm going to research getting my meds from Canada and screw these people!!!!

Updated on 01/24/2025: Absolute worst specialty pharmacy I've used. I switched jobs and had to switch insurance and my pharmacy for my Crohn's medication. I have been employed at this new org for 6 months and there has not been one refill I could complete easily online without having to talk to customer service. It took two months for the switch to happen and for them to approve my medication.

I was told I can only get one fill of a controlled substance a week. So even though I broke a bone and the ER PA only wrote me a prescription for less than 3 days worth of pain medications, seven tablets, I cannot get pain medication after my ORIF surgery three days later. That makes no sense to me at all! Horrible company. I guess I should have refused pain medication for the two days I had a broken bone poking into my skin in case I would be having surgery within the next week and wanted to get a full prescription of pain medication.

This is the only approved mail order pharmacy by United Healthcare (which owns it). They provide subpar service with English as a second language customer service representatives that often do not understand you or barely do but are running based off of a script. They routinely misread the prescriptions that my doctors send over and under provide my medications. Recently they quoted as having provided 23 days' worth of medication when per the math they only provided 22. So they are fraudulently stating and charging that they are providing more medication than they actually are.

Absolutely horrendous service!! Constantly overcharging for medications!! I’ve even told them to remove my credit cards multiple times and they didn’t. Call in each prescription that has a copay card and they STILL bill incorrectly by THOUSANDS of dollars l. Absolutely disgraceful and honestly I don’t understand. It’s costing them tons of money paying people to re-do their screw up plus losing thousands on send out the wrong Perscriptions. I would absolutely never.

This is the WORST company I have EVER encountered for pharmacy services. Unfortunately my healthcare provider through my employer chose them. They are BIG business, not patient centered. I have been taking a medication for over 20 years. It is very necessary for my health and well being. Since I cannot take the generic version OptumRX requires that my doctor complete a form every year to say that I still need the medication. Recently they requested that my doctor tell them why I'm on the medication and what other medications has he tried. Those records are not available since we have changed doctors several times since 2002. The medication without insurance is $500 for 30 days. OptumRX is the poster child for Big Pharma. If you have a choice steer clear of them!

I was required to get prior approval for a medication. My pharmacy acted quickly and got it approved for me. However, my pharmacy was then informed they couldn’t fill my prescription because my insurance required it to be filled at their own specialty pharmacy, Optum RX. To make matters worse, they provided them with a non-working number (1-866-803-8570) to contact them. After finally tracking down the correct number, I spoke with a representative who was difficult to understand. They informed me that my pharmacy needed to call Optum RX at 1-888-326-1196 to transfer the prescription. Once they receive the prescription, I’m expected to call back again just to get the prescription filled.

OptumRx, owned by UHC - which is becoming a monopoly - is the worst mail-away pharma I have ever dealt with. They hire overseas people who don't understand English and are "politely" quoting cheat sheets instead of listening/trying to understand the question and help. 2024 has been the worst service year. Also, not able to get to a "advocate" unless I go through girations and several calls to the 800# since they don't have a option to speak with live person. Is it because a new CEO is now in charge - Patrick **? I end up going to my local pharma and was using GoodRx, which is not available at my local pharma anymore. I still use discount programs at my local pharma instead of Optum whenever I can even though it doesn't apply towards my exorbitant out of pocket - just so I don't have to deal with Optum! Now Optum Health has bought my local health practice and I've noticed my Drs are very $$ oriented instead of patient care.

My orders are being cancelled frequently and the app is awful unreliable! No details in app. The shipping take more than one week! I put my medication on auto refill but those get cancelled and next delivery time jump a month ahead!

Although it was marked for automatic renewal, Optum did not mail my heart medication (**) and when I went into their portal, they had deleted it. It wasn't even archived. I still had 3 refills left, so I called and they said a pharmacist didn't think that was the best heart medicine, since I was also on **. He added that ** was prescribed for asthma and carvedilol wasn't the best for asthma, and claimed that they had tried to contact my Cardiologist and have her contact my Pulmonologist and discuss this "conflict." Then they deleted my heart medication. Neither of these prescriptions were new.

Hands down the absolute best mail order pharmacy I have ever used!! Fast, no hassle, and very customer friendly. The fabulous USPS stated they delivered my prescription "to the front porch" on the 19th (My medication comes to my workplace where there is a locked mailbox and no porch!!!). I was in a panic because I needed this medication asap. After waiting until the 28th I started an online chat with customer service. The kind lady expedited my prescription without doubting my word and had it shipped overnight to me!! What a wonderful company! I hope to use Optum Rx for the rest of my life!! No hassle auto refill is the best, keeps me from forgetting to order. I love this mail order business!!

Almost every time I have to coordinate between them and my doctor office. I stopped refilling with them 1-2 years ago but accidentally my order was sent to them and they still have the same problem. The request to refill was sent from my doctor office via their app. OptumRX put 3 of my orders on hold and cancel the 4th and asked me to contact my doctor office because they didn't pick up optumRX calls.

I asked them several times to not send me a prescription cause I could get it cheaper elsewhere. They sent it anyway. I've been charged. Worse, my Insurance Company paid for it. Now I can't get the Rx filled elsewhere for 28 more days and I need it in 7!!! I can't take the Rx they sent me because it's not the correct dosage. I have made at least 20 calls in the last month. These phone calls are LOOOOONNNGG and I get placed on hold several times so they can ask their "supervisor" about my questions. There is a language barrier with the customer service reps, they make promises but don't follow through and I feel this is because they are really incompetent. Do better United Healthcare!!!

I have never dealt with this level of incompetency in my entire life. Do not get your prescriptions filled here. They have no idea what they are doing, and they will confidently give you conflicting information.

In the past Optum's 3-month supply mail order was out of stock for ** and I had to go to local pharmacies to get it (at a higher price). Today is the second time they have been "out of stock" for testosterone serum and I will probably again have to go to a local pharmacy again. I suspect the problem isn't that the meds were not available, but just were unavailable at the wholesale prices that Optum was willing to pay. I don't think their marketing materials have that qualification, and if not their practices are unethical and possibly illegal. Further, they don't have the courtesy to tell you it is out of stock. Rather there website just (dishonestly) says "processing" and the consumer has to figure out it is not being processed and inquire why.

Unfortunately we have no other option for specialty pharmacy services. The provider has submitted multiple appeals for several different medications with the required documentation only to have it rejected. We have been waiting for a pharmaceutical care plan for rapidly progressing RA since March. Is it an AI algorithm that reviews these appeals or a human? It is a shame. We are waiting for what we assume will be another denial for a different medication. I had one customer service rep tell me, “this is a very expensive medication.”. Yes, we know however so it out private out of pocket expenses for the premium. It makes me so sad to see my loved one suffer. They are withering away right before my eyes.

If I could give negative stars I would! This company is a joke!!! The people that make the decisions on whether you “qualify” for anything is a pharmacist NOT medical physicians! My dr sent in what they asked for & I was denied because I was not on a dying scale.

I reached out a month before my honeymoon (out of the country) to secure my medication that keeps me alive. Through 10+ hours on support calls, countless mistakes from the Optum team have left me without my medication and having to cancel my trip. This is by far the worst and most disjointed company I've ever dealt with and they really let me down. I will never be trying to work with their mail order pharmacy ever again.

My doctor called in a script. It need prior authorization. It was approved, but Optum was out of stock and it sat there. After a week I called. I spoke to someone in the Philippines and she was of no help. I had to call my doctor and within in an hour I picked it up at my local CVS. Optum is the worst company ever!

I've tried to get med transferred from CVS to Optum Rx, each customer service agent gives different info on status. Suggested I check online instead of calling. I call because the online status is contrary to my agent says. Order held because Dr. Wouldn't ok a 90 day supply but 90 supply wasn't necessary to treat condition, only 30 day needed. No one called or texted to let me know my order is pigeon holed. The customer service agents are very rude when you question a discrepancy and you will NOT be queued for a survey of the call. This operation is atrocious! Hoping my order will be sent at some point.

OptumRx doesn’t want to cover anything my doctor prescribes. I give up at this point. They don’t care if you’re in pain, sick or whatever the issue might be. I never had these problems with Aetna. Zero stars.

Optum RX, and Optum RX Specialty Care Pharmacy are the most expensive prescription company anywhere. If you are in Tier 1 or 2 for prescriptions, the prescriptions are free. If you are tiers 3, 4, or 5 you will end being sick or dying because you will not be able to afford their copays. I have the most expensive RX plan through United Health Care which is Optum RX. I need ** for Crohn’s every 2 months. The cost to me is $760.00. I can get it for half the price at a local pharmacy. I am not allowed to get it because it can’t change temperature and must be refrigerated at all times. It also cannot be delivered to my infusion center. Optum has denied 4 of the medications that I need. Two of these medications are needed as I will die without them. I can get them if they are denied, but the cost is ridiculous.

This is the ABSOLUTE WORST mail-order company!!! Several phone calls over several days, over 1-1/2 hours, and getting dropped "accidentally", all to start ONE PRESCRIPTION!!! I had to call back for a simple (simple to those who know what they're doing) refill on ONE medication. After 23 minutes and almost all of it spent on hold because my agent clearly didn't know how to do this, I finally got my ONE medication refilled. At least, I hope so. I will not be assured until I get it in the mail, and verify the correct amount was charged to my debit card. I have ZERO FAITH OR CONFIDENCE in this company.

I have asthma. The pharmacy conspired to refuse my medication for six weeks. I am without medication from last four weeks. I call everyday and each day they have an excuse. This is a dangerous pharmacy which has criminal intents to harm people. I am going to search some legal options against this pharmacy. No insurance company should hire them for any kind of services.

Then I spent so much so much time on the phone yesterday, trying to get this resolved.

I do not understand how this company is allowed to operate in the US. They are the absolute worst and their customer service is non existent. How are they allowed to pick and choose your prescriptions that you have been on for years at the drop of a hat. No warnings, just find out when you go to pick up your refill that oops, not covered anymore. Leaving people without their critical prescriptions and no time to come up with alternate plans. Just the, "We don't really care if you drop dead attitude from people who can barely form a sentence reading from garbage scripts." They're out to be government agencies looking into how much harm they have caused people by dropping covered medications at any random time. And shame on multi million national companies that force this on their employees so they can save a freaking buck.