OptumRx Reviews

As an AARP Medicare Complete member, Prescription Solutions is their provider for mail order medications. While attempting to order via their website, I found that, unless a credit card is placed on file, one cannot order medicines on line. A phone call must be made in order to place your order for medications. I have found this to be quite inconvenient.

The website will not accept my password even after being simultaneously online and on phone with a representative. The company obviously does not keep my specialty medication in stock because it routinely delivered a week after the date I am told it will arrive by UPS. The representatives are uniformly nice, attentive, and tried to be helpful. They just cannot seem to accomplish anything on a consistent pattern. During this last year, I have been given three different new phone numbers for the specialty pharmacy. The three times that I have paid extra for tracking ability, the tracking number I was given would not work.

For the six years I've had my medicare supplementary policy I have used AARP/United Health Care's online provider to fill my prescription needs. In the two years since the provider was switched to Prescription Solutions, I have rarely had a smooth reorder experience.

I called today to find out what happened to a prescription that my husband's physician ordered two weeks ago. I was told that it was shipped on the 10th of August. They would not help at all and told me that I had to go to the post office and see if it was there. I tried to explain that because I do not have a tracking number, and they are not sent certified or registered mail, I can't track this from my end. It is not my responsibility to find out what happened to something that they shipped. Unfortunately, the people that I deal with at Prescription Solutions whenever I call, have absolutely no idea what they are doing, they are reading from a "script" and simply are not capable of answering questions or dealing with problems.

They sent me a claims check for my overpayment on my prescription medications.The check wasn't negotiable due to a fraudulent lottery account. My bank Sun Trust advised me of this. I took it to Wells Fargo which is their bank and they advised me they had insufficient funds in the account that the routing number directed them to. As of 08/20/2010, I haven't been able to have my claims check cashed. It was in the least embarrassing and degrading to have my financial institution look at me as though I was trying to commit fraud.

On Aug 4 or 5, I called Prescription Solutions to check on my spouse's new scripts that I had not received medication. They said I had to wait, due to the other prescriptions. They asked if I wanted the Spiriva Cap Handihlr sent and I said oh yes. I got off the phone and my husband reminded me that he did not need the med. I immediately called back and said I was in error. Please cancel the order for the Spiriva and the young man said that the order was still open or he could not get into the account but he would cancel the order. On about August 11, I received my Visa bill and it was charged with $111.00 for the Spiriva.

I placed an order online on 8/12/10 in the AM. However, the order was not shipped until 8/17. It took them 4 days to ship the prescriptions. At ground rate, I will now need to wait another 4-6 days for delivery. And this they say is a "state of the art" delivery system?

I tried to get my personal information from them in order to place an RX order. After being put on hold a number of times, one of the worse women I have ever spoken with told me how I should have that information on file, that they had better things to do, etc. Their so-called "customer service" stinks and you can bet I'll find another supplier.

I have called for the last 2 days trying to refill my prescriptions and the automated phone line says there is trouble and tries to send me to an agent and I get cut off line. What is going on? Looks like you have very bad phone problem. I need my refills!

Joined PS in Jan 2010, thru AARP, Since then I have not been able to order online. When I call it in, I am told to wait for confirmation #. Each time I get disconnected. Have to call back and wait. I wanted to compare a price with generic. They couldn't help me. Call back later. Well, AARP time to find a new company.

Ever since the AARP Medicare RX program started using Prescription Solutions, I have been having problems with them. I mailed in a prescription for Advair. They ended up denying, because they said there was no reason to take it and they could not get hold of the prescribing doctor. They did send the prescription back to me, separately from the denial letter. And I received it the day before my supply was to run out. They clearly did not check their records, because I had been on another asthma medication, plus Advair prior to that. When I took the prescription to Walgreens, they had no difficulty filling it with immediate insurance approval. When I was getting ready to go on a 4-month trip out of the country, I used the exception clause to get enough medication to last me for the trip.

I just placed an order on the phone and it was the worst customer service experience I've had with your company. I was put on hold at least five times, when I asked if there was a problem with my account the customer service person said yes there was but gave no further explanation as to what that problem might be. She was rude, obviously talking to a co-worker, putting me on hold several times without any warning. When the call was completed I told the service representative I wanted to take the survey and the call was disconnected. I think additional training is indicated for your employee. Thank you!

I was attempting to order medications online. As I kept up with the cost of each, I knew that the total was $216.34. When I received the prompt to complete the order , the charge for my "cart" was $865.36. I tried to get customer service, and was "helped" by the absolute rudest person ever hired to give so-called customer service.

The worst customer service that I have offer had to deal with. They are never on time with prescription medicine. I have talk to numerous staff members to remedy a simple problem of "When is my medication coming." I call in for my medication and it takes one week for it to arrive. By that time, I have not taken my anti-rejection pill for 3-4 days. They are rude and ultimately continues to pass the bucket to the next person. I am totally sick of it and desperately want to change my medication carrier. I do not recommend them to anybody.

I have the Medicare D prescription plan with United Health Care through AARP. It has been fraught with problems from day 1. Their practices border on fraud, and that is what I intend to charge them with in my complaint to Medicare. There have been multiple issues with them, but this time I will not let it go by.

I order 3 medications monthly. In May, I added a manufacturer savings program to my account which would assist in the copay. In May, Prescription Solutions received an error in processing the order because of this savings program. They said all the numbers in the system were accurate and they would investigate why approval for copay assistance was being denied. In June, I placed my monthly order. Again, the copay assistance program was denied. I called the pharmaceutical company myself and they explained that their system denied the order because it was processed incorrectly by Prescription Solutions. I returned a call to Prescription Solutions. I requested to speak to a manager. Eva, customer service supervisor, refused to forward my call and argued with me until I eventually hung up. This is costing me $100 per month in copay assistance for which I qualify, but because of system errors, I do not receive it.

Their customer service is poor. My doctor sent in a prescription to be processed. I called to confirm that Prescription Solutions received it and told them due to a transplant, I needed the medication ASAP. After confirming they had the prescription, I called back to see when it would be shipped and the representative stated that she did not see the prescription. I had to contact my doctor and have them resend it 5 times. Not sure if they have it, but I had to drive over 100 miles to my transplant clinic to pick up the medication that I need to remain alive. The medication is for anti-rejection of my organ. Each encounter with this organization has left me discouraged about the type of service I may receive in the future.

I wanted to order a 90-day supply of doxycyline 100mg, as I had put my mom into an AARP MAP--the old Humana plan charged 0 co-pay for this Tier 1 antibiotic. Prescription Solutions wants $116. Lucky for me, Wal-Mart will fill it for $60. What a ripoff. The Medicare Advantage Plans have ripped off Medicare (higher reimbursement), and now, they are willing to rip off the private citizen.

They offered to supply 180 days pills for $183! However, they did not say how much they would charge for postage and/or delivery. Also, the Canadians did not mention any customs fees, may be US Taxes or any other US restrictions. Are people stupid? Or, do the try to save a 2 cents but spend $2?

I used Prescription Solutions for a year only because my supplement, AARP, recommended this place. I take several drugs, including two types of insulin. Although a few of the drugs are generic, Prescription Solutions charged my insurance the full amount which put me into the "donut hole" before the end of March. After paying out of pocket for the rest of the year, I finally found another place in Canada which charges less than half of what Prescription Solutions charged, some even less than that. Something is very wrong with our system in this country! The consequences of this was that I had to pay out the wazoo for 9 months when I could have been ordering from another country.

Two (2) huge problems with Prescription Solutions; Billed full price on a prescription drug then full price added to my "donut.” This results in double billing. Formal return receipt letter sent in January said they responded = not true. I finally received an inane letter after I contacted Medicare Regional Office. Still no professional response, but United Health Care wrote a 4 page letter. Stating nothing but providing all kinds of appeal procedures within United Health Care. Just how stupid do these folks think the American public is?

Two things: first, I was taking a pill that cost over $200.00 per month and I was getting 3 months. I received the prescription; saw the charge ($600+) and that was what I was charged. Then I discovered it had become generic and this last order cost $4.00. I still had to pay over $600 for the other which was also generic. Nothing could be done about it.

This is the second time that I have had a telephone message for a Constance **. Her Rx is in the mail. There is no one at my phone number with that name. Please see that this is corrected.

I had placed an order for my prescription and authorized a $25.00 debit to my account. However, when searching my account online, I discovered that they had debited my account by $145.00 and the $25.00 that I had originally authorized. Never was a $145.00 debit authorized. When I confronted them at PS, I was treated as if I was crazy as they did not show the debit for $145.00 but did show for the $25.00. It is my understanding that unauthorized debits to accounts are tantamount to fraud and theft by the FTC.

I decided to use mail order to save money on my eye drops and sent in the prescription to Prescription Solutions. I received my order and saw that it was not correct. I immediately called them to find out what I could do and they told me once the order was shipped, I would be billed for it and there was nothing they could do. I called AARP prescription and they called them and were told the same thing. So now I have three bottles of eye drops that I can't use and have to pay $114 for instead of $4. My doctor wrote the wrong prescription and he is not answering my question either. No more mail order for me.

I was given samples of the drug Protonix by my internist doctor for treatment of acid reflux. The doctor's office faxed a prescription on Protonix to Prescription Solutions where I mail order my prescription drugs. The drug was sent by express delivery. Not knowing what drug was in the package I opened it and I found that it was 15 tabs of Protonix. In the meantime, I suffered the side effects of Protonix, such as, irregular heart beat, itching, and congested chest as indicated in the side effects provision in the Protonix brochure.

Every medication ordered that goes to Prescription Solutions is denied and has to be "switched" to something else. Then it is refused until prior authorization is obtained, even though it is a covered medication. And they want to know what is driving up healthcare costs? If the medication is covered, fill it! Stop wasting everyone's time with unnecessary paperwork and seemingly endless time tied up on the phone with electronic voice mail that eventually just dumps you out without any resolution to the prior authorization issue. I am encouraging patients to find another prescription plan.

Prescription Solutions called this morning. They informed me that my generic Pantoprazole refill has been denied by United Healthcare. I called the physician and they stated they had not received any such letter of denial since they sent in the pre-authorization form. If I want the generic version of Protonix, it would cost $373.20 subject to change but the Protonix Brand would cost $111.

I have had nothing but trouble getting my HIV meds and if it was not for friends, I would have missed them several times. I called them tonight as I was out of my Viread and they told me that they had not filled any of my meds since Jan 2010. I asked why they did not call me as was told that they had a new system and would look into it. The last incident that I had they sent out my Ziagen (a med I cannot miss) with only a two week supply and I talked with their so called pharmacist who was a told idiot as to the med. They did not even put in the instruction for the med that is required by federal law.

They are the pharmacy which my insurance United Health Care uses for specialty drugs. I take HIV oral medication, and am under orders not to miss a doze. With PS handling my drugs, I have had four instances where the drugs were late or never delivered. I was able to get it returned back to my local pharmacy for 2 months. Then it was denied. I was told I had to go through PS to get my medicines. I have me several calls, but I was told the only way I can get my local pharmacy to handle the drugs again is to write a letter to San Antonio. There is no number to call, just a PO box. I feel cheated and I am stressed out that my HIV will become resistant to the drug as a result of not having it daily.

I have been forced to use Prescriptions Solutions for my very expensive injectable medication that requires refrigeration. I have not been forced to use it for any other drugs I take. I filed an appeal with United Health in September 2009 so I could continue to pick this up at my local pharmacy and was denied by April ** at United Health, via a letter in November 2009 that did not even address any of the concerns I had about having to get this medication shipped to my home.

In December, I called Prescription Solutions asking if I mailed my prescriptions in December, could I have them held until the new year since I was in the "doughnut hole" and was going out of town. I was told that they would put a note in the computer and that I should attach a note to the prescriptions, which I did. When I got back, there was no prescription and no record at Prescription Solutions (they were mailed in their envelope).

My doctor renewed my medications/supplies as many times before. I have always refilled at my own pace when I need these. But this company deducted $180.00 from my account without my authorization, when in fact I only needed oral meds and still had other supplies on hand. Customer service employees and supervisor did nothing to correct it, saying nothing could be done. I can still make my own decisions and call in my refills and don't need anyone in my money.

I pay $354.00 a month for my mother to have health insurance along with prescriptions. Prescriptions solutions consistently treats my mother with total disrespect and refuses to fill her prescriptions knowing she is out of medication without her sending money. They explained to me that they do not send bills - who in the heck writes a check without a bill? Nannette a supervisor was very nasty to me as well. My mother requested a supervisor and was also told that she cannot to speak to anyone. Nice company. We were unable to have high blood pressure medication filled.

As we're new to both Pacific Care and Prescription Solutions, I scheduled an appointment with my doctor to have prescriptions rewritten for medications that I've been prescribed for the last 10 years. I mailed these on 2/5/2010. We had a phone call on 2/10/2010 saying that we would need prior authorization on these prescriptions. I had my doctor complete the forms on this.

I had a prescription for Vesicare tab 5mg which was refilled and billed to my account without my authorization on December 30, 2009. The last time that I ordered this medication was July 17, 2009. Subsequently, my physician advised me to stop taking this medication. Therefore, I did not place any further orders. Six months passed and I received this medication in the mail and my credit card was billed $190.50.

I mailed a new prescription order on December 28, 2009 from my Lexington, KY to Prescription Solutions in Shawnee Mission, KS. The mailing time between these two locations is two days. In the morning of December 31, I phoned Prescription Solutions to be certain that my prescription had been received. I was told that it hadn't been received. On January 2, 2010, I was phoned telling me that the order had been received, on the sixth day after mailing.

Prescriptions Solutions is the preferred mail in pharmacy for AARP. I ordered a 90-day supply of Simvastatin at a Tier 1 drug expecting 0 copay. I am on Medicare Rx Saver plan with a $275 deductible. I did not realize that I had not yet made the deductible. When Prescription Solutions shipped the 90-day supply, they charged a copay of $59.71. Rite Aid charges $15.99 copay for a 90-day supply of 80mg Simvastatin. Prescription Solutions refused to allow me to return the unopened bottle for a refund and refused to meet Rite Aid's copay of $15.99. I would like all senior citizens to know that AARP's preferred mail in pharmacy is not the place to buy drugs! Loss of $43.71. I am angry that I was cheated.

Three days in a row I get false promises from Prescription Solutions to immediately credit my account due to their taking over the cost amount of my prescription by auto deduct. This has caused me unaffordable overdraft fees on my account. Prescription Solutions needs broad online exposure for poor business treatment of seniors strapped for money for medical and pharmaceutical. It caused me overdraft fees on my account that I will not be able to pay due to high personal medical costs and expenses.

They sent two checks for what they said were due to overcharging for prescriptions for my mother who died in December 2008. I deposited them only to have them stop payment. When I called the company and spoke to a person, I was told that I have to send them proof that my mother was dead, that I had the power of attorney and after one month, they could talk to me so they can tell me why they sent the checks and then stopped payment.

I have used them for meds for at least a year. They say they don't receive faxes from my doctor; he keeps copies. They said they haven't received the fax and then I get a call the same day that the meds have been sent. I have called and they tell me they have no record of my doctor even though we have been doing this for over a year. They are rude. I don't care what insurance company backs them, they are unprofessional. I am getting the last 2 meds that are due for refills and then I will switch.

Prescriptions Solutions is the preferred mail in pharmacy for AARP. I ordered a 90 day supply of Simvastatin at a Tier 1 drug expecting $0 co-pay. I am on Medicare Rx Saver plan with a $275 deductible. I did not realize that I had not yet made the deductible. When Prescription Solutions shipped the 90 day supply, they charged a co-pay of $59.71. Rite Aid charges $15.99 co-pay for a 90 day supply of 80mg Simvastatin. Prescription Solutions refused to allow me to return the unopened bottle for a refund and refused to meet Rite Aid's co-pay of $15.99. I would like all senior citizens to know that AARP's preferred mail in pharmacy is not the place to buy drugs! Consequences: loss of $43.71. I am angry that I was cheated.

United Health Care subsidiary company, Prescription Solutions Pharmacy, handles Specialty Medications for diseases. They mail medications that are mailed on "ice" within 24 hours. The only problem is you have to fit into their "mailing schedule". In other words, they will not mail your medicine for you to receive on Saturday. So, if your medicine is on "ice" and you live in the southwest where the temperature averages 105 degrees or higher daily, then your medicine will be "tainted" by the extreme heat.

My brother who passed away 13 months ago used this company to get his medication. They owed him $1,800. They sent a check in August of 2008, but by him being deceased, my mother was the beneficiary. We sent all documentation requested. When the check was sent out, it was sent in his name but my mother sent it back so they can either add her name or just change it to her name. Now, we can't get the amount that they owe her. They are asking her to get forms to be signed by a judge and notarized. She is a dialysis patient and doesn't get around much. I am her representative and I have sent everything they have asked her to send. First of all, this form costs money and she cannot go to some courthouse and find a judge to fill this form out. We are filing a grievance against this company because they have been nothing but trouble. We did the right thing by sending the check back the first time. We need answers and fast. I don't want to have to take this to an extreme level but for justice, I will.

On May 20, 2009, I refilled a specialty prescription at my local CVS Pharmacy, where I had previously picked up the medication twice. I arrived on May 21, 2009 to retrieve it, and was informed by the Pharm. D., it was rejected/denied and I was to call United Healthcare/Medco/Prescription Solutions and inquire. At this point I should note I had exactly one pill (dosage) left and since it's a cutting-edge "specialty medication", one cannot miss a dose; otherwise the bug could/would become resistant to the "specialty medication". I was in shock and rather angered. After many, many minutes on the cell phone, being transferred from one place to another (within United Healthcare/Medco/Prescription Solutions), I spoke with a CSR at Prescriptions Solutions who informed me my "specialty medication" was no longer allowed to be filled with my local CVS but through their offices, in Kansas. I live in DC.

Prescription Solution designated as the preferred mail order pharmacy by AARP/United Health Care Insurer of Part D for seniors.