OptumRx Reviews

I was told that in order to fix the problem, I would have to prove to their accounting dept that such a debit exists. I would have to send them a copy of my online bank statement, which I did. They said it would take between 5 to 10 working days to review. Meanwhile I am out the cash, the illicit debit caused an overdraft to my account, and the people I rely on (by no choice of my own, I would not deal with them if I didn’t have to) cause me more anxiety than the disease they are supposed to help with. Shame on United Health Care for switching from a perfectly good servicer to these incompetents probably for more profit!

I stopped taking the drug samples and informed my doctor internist. I tried to return the unopened vial and I was told by Prescription Solutions that once the drug leaves the pharmacy, it is not returnable. The vial was not opened at all. All information as to address or phone number of the manufacturer of the drug, Wyeth Drug Co. is not available in the internet or the phone book for me to be able to complain about the issue of non returnable product.

The only problem with this is that it increases the amount of time we get to the Coverage Gap 3 whereas when I get there I pay 100% of my prescription costs for all my prescriptions based on 90-day supply $1262.75 per order. My biggest problem is the deception when Prescription Solutions called trying to get us to order the name brand Protonix. I told them to go to hell and called the doctor only to find out the pre-auth has not been denied.

They are a total front for United Health Care not to service the meds needed. I asked if I could get a 90 day supply and was told no, they only fill month by month and it was up to me to call them. I have a memory deficiency due to HIV and was told "It was up to me to call them". This is so wrong and inhumane. I would love to treat them the way they are treating me as see how they like it. Matter of fact, I would love to know who is the CEO of Prescription Solutions and United Health Care as I would personally travel to meet them and spit on them.

That is only one example of no one listening to what is being told to them. That has been the standard for every person I have dealt with at United Health and Prescription Solutions. One issue is they are not able to package this consistently to guarantee it is maintaining a stable temp. That compromises the efficacy of the medication. We have been able to confirm the temperature of the shipments when they arrive and some are dangerously close to the 76 degree limit this medication can withstand others we are positive have exceeded it. I have complained every time I get a shipment, and the ones that are not usable have not been replaced by Prescriptions Solutions.

I was told by Don E. a supervisor at Prescriptions Solutions they would never replace any order that was not usable because the medicine is too expensive. I was told by April B. and her group when I was arguing the denial of my appeal, any time the medicine arrived and could not be used because the temp. was too high, or some animal had urinated on the box, or it got rained on all day while the package was waiting on my door step, it would be replaced. I can not bring my self to inject anything into my body that has been exposed to these kinds of conditions. Now I am dealing with a blatant contradiction of what I was told, and Prescription Solutions obviously has the upper hand because I did not get my medication replaced.

Dave the pharmacist at Prescription Solutions is truly one of the most ignorant people I have encountered in years. He has me 100% convinced he is not a pharmacist. The things that he said about this medication, and the lack of knowledge he displayed about this medicine convinced me he has no pharmaceutical training at all. My husband spoke with him also, and was left with the exact same opinion. At one point my husband called back to speak to Dave the pharmacist, and my husband was asked by the girl that answered the phone if he could describe Dave because she was not aware of any one by that name in the Pharmacy. How in God's name can a person describe some one they spoke to over the phone?

After my husband explained he spoke to him only minutes earlier, Dave amazingly was found so my husband could speak to him again. Dave also gave me contradicting information about the packaging of this medication by Prescriptions Solutions, and also did not know that it shipped from the same place he was working. These are just a few examples of the lack of competency I have been forced to deal with. I could go on more about this, but hopefully what I have stated is enough to paint the picture. All I want is to be able to pick this medicine up at my local pharmacy that is 1 mile from my home, and not have to be billed the out of network price for this medication, and have some level of comfort knowing it has been handled properly.

I feel I am being denied my coverage for this medication because they can not get it to me in a fashion if feel comfortable using it, and they are discriminating against me because of the drug I have to take for my condition. I have had 2 relapses of my condition since getting this medication from Prescription Solutions. I am convinced I am getting substandard medication because they can not get it to me in usable condition and that is why I have relapsed. I need this medication to maintain my quality of life, and I have not been able to do that since being forced to get this medication from Prescriptions Solutions.

I have had huge hospital bills, and an unbelievable amount of stress added to my life since having to deal with these people. Because of the additional stress I now have to take additional medication to try to stave off the effects this stress has on my condition. The damage is ongoing, and I predict my condition is only going to get worse. I am paying the premiums for this health coverage so I can get the medication I need, and now I don't feel I am getting what I am paying for.

I had a doctor's appointment coming up so I was able to hold off until I saw him and got new prescriptions. I mailed them on February 19th. On March 1st, I still had not received them. I called and found out that they had entered the order on February 26th but had them on hold. On March 2, my wife got a call that one of the prescriptions was brand name only and was held up. I called them on March 3 and found out that the doctor had mistakenly put no substitutions on the one prescription.

Prescription Solutions said that they were out of the brand name prescription and didn't know if they would be getting any in. Their solution was to have the doctor write a short term prescription for anything I was out of. I had the doctor fax a prescription to Prescription Solutions for that medication specifying that substitutions were allowed.

Today, March 8th, I checked the online account and it showed only one had been shipped. I called Eurena at Prescription Solutions and found out that three of my four medications were shipped today and the fourth was still held up since there was no generic equivalent for the Levothyroid (I know that is not right and mentioned several generic substitutions). She will send a request to my doctor for other generic options in the morning. I am having similar problems with this company with my wife's medications for different medicines and I will file another complaint when that gets straightened out.

When I heard nothing by 2/18/2010, I sent e-mail and then telephoned the next morning. Patricia told me that these prescriptions were not on formulary and would not be covered. This required another phone call and trip to the doctor's office (24 miles one way). Apparently, Prescription Solutions could care less about timing, or the fact that you could be out of a vital medication. I'm not pleased with their attitude or the fact that I was notified "up front. " I won't use their "Service" again.

Upon receipt, I immediately placed a call to 877 and notify customer service that I did not order to medication and requested a refund. I was advised by Mike that I could not return the medication. On January 11, 2010, I called again and spoke with Natasha. Natasha advised me that she could see in their system that I did not order the medication and that she would have someone contact me. To date, I have not been able to resolve this matter. My credit card was charged $190.50.

I contend that the prescription had been received but not opened previous to January 2, 2010. The co-pays for medications on Medicare increased on January 1, 2010, which means that this medication is more expensive now than if the new prescription had been logged in before January 1, 2010. I have spoken with several people, including a supervisor with Prescription Solutions. All of the people say that it sometimes takes seven to ten days for mail to reach them. All that I have asked of Prescription Solutions is that they reverse the additional co-pay charge. They have turned a deaf ear. Beware trading with Prescription Solutions! If they have done this to me, what can you expect?

In regards to this, when the medication was shipped, it already came out of deductible and the $15.99 price from local pharmacy would be less the dedcutible. If able to return the meds to Prescription Solutions and then went local, I would more than likely paid deductible and it would have been higher. When a local RX runs a claim for you, it reads real time so if the amount was already deducted from your deductible, it would have shown as so. You should call the local RX and ask for the cash price. I think you would see the difference.

Prescription Solutions doesn't care about your medicine, you, or the quality of your medicine. They are not accommodating and UHC Prescription Solution Pharmacy claims mailing overnight is expensive. Since United Health Care is a multimillion dollar company, I find this excuse to be highly unlikely. Further, Prescription Solutions provides a reminder call that is too early and, therefore, you cannot refill your medications due to needing a "prior authorization". The stupidity to this is that they don't even know their own rules. If you order your medicine too soon, the health care company denies it and requests a prior authorization. How can they not know a "no brainer"?

It is up to you, the patient, to advocate for yourself. United Health Care Prescription Solutions Pharmacy will not accommodate you, the "patient." It is all about them, their schedule and their cost at their convenience.

But this wasn't going to be a problem as "they could overnight the medication to my home" (CSR). Well, I wasn't going to be home today, May 22, 2009, to receive it. Again, not a problem as UPS (think Brown) could leave it without signature. I provided the CSR with my address info, etc. (which is interesting in itself, as they had usurped control of my medication but not my account info from parent United Healthcare?), to be delivered before noon. I was doubtful so I ventured home for a late lunch and no pills waiting for me; glad I was skeptical. If I had waited until I got home, there would not have been any waiting for me. So, I began calling the phone tree and finally worked my way through to a human voice, and asked where my pills are!

The CSR searched Brown and said: "They tried to deliver but as an apartment number wasn't provided, [they] couldn't deliver and it wasn't the CSR’s [her] fault that I didn't provide an apartment number and the medication could be re-delivered Tuesday, May 26, 2009." CSR called UPS and asked for re-delivery today, so now I wait. But I had to return to work so I'm not there (home), hopefully one of my apartment neighbors (only 12 in the complex) will be so as to open the exterior door for UPS. Whereas, I could have picked up the specialty pills myself at CVS back on May 20th; sans the resulting drama, worry, phone time and high stakes. It sounds like a class-action lawsuit waiting to happen. Consequences: three (or more) hours on the phone tree, speaking with CSRs, etc., financial (economic) loss of the said time. I was worrying about whether I'll have medication to take at the end of today. And a potential of serious financial burden if I have to pay out-of-pocket for specialty pills until they show up.

On April 26, I placed order refill for two - my heart and blood pressure medications. On Monday, April 27, I was informed by their automated telephone service that the medication was shipped and that I should accept receipt of the said medication within 3 to 5 days via USPS. On Saturday, May 2nd, I called to check on the status of my ordered medication. The agent on the phone informed me that one medication is out of stock and they have no information as to when the supplier will have a delivery for them to fill my order. Subsequently, they have withheld the delivery of the other medication for no reason as well. The agent's commented that someone should have called and informed me of the delay, but failed to do so. This is the most irresponsible and negligent dealing expected from a mail order pharmacy.