OptumRx Reviews

I placed an order for Novolog on June 20, 2015. When it hadn't arrived by July 7 I called to find out where my insulin is. I was told that for some reason the order failed to go through and I was assured that I would receive a bottle by today. However nothing has arrived. I reminded the advocate that insulin is a life sparing drug! I have been a type one diabetic for 48 years and I have never been so angry at the lack of compassion or of interest on the part of the company chosen for me by United healthcare. This is unconscionable!

I was told I would not be covered for prescriptions unless I used mail order Optum Rx UHC company. I no longer could refill my Rx at local pharmacy. I was not informed I had the option to "opt out" if I chose to. I was sent the wrong Rx and was unable to take my normal dosage at the normal time and the delay caused serious stress and health consequences that I am still recovering from. They would not credit my account for charges or accept responsibility for the incorrect Rx until I was so upset they finally agreed to review my case and request more information. I have opted out now but am extremely upset by the lack of concern for "customer" health and lack of accountability.

I ordered three prescriptions on June 24 after my previous order three months prior ran out. Numerous times they say and advertise delivery in 3 to ten days. It's now July 7 (13 days later) and the web still says in progress. I called today and was told, "Oh that was just shipped and will be there in three days." I said that was unacceptable and that I wanted them to overnight all three to me now. All she said was that they had just shipped them. I pointed out 16 days is not 10 days and repeated my request for an overnight rush order. Silence.

I call and had 2 refills done and shortly thereafter I checked my bank account only to find I had been charged twice for the same bill. When I called back no more than 10 minutes later, I was told that was standard practice and the second charge would drop off after shipping. I asked for a supervisor and was connected to Jose who told me there was nothing he could do. I asked to speak to his supervisor and was told he had no supervisor, he was as high as it got. I asked again and was told the same. I find it hard to believe he has no boss!!

I have been taking a medication for more than a year which has been covered on the drug plan with a $40 copay. As I reached the donut hole this year the copay suddenly became $750 (which is supposed to be 75% of the wholesale cost). Just as a precaution before I called Optum I checked 4 online medication sites and the local Costco. Every single one charged less than $200 RETAIL for 20 more pills than I got from Optum. The phone call to Optum was polite as usual, but I was told that "their" wholesale cost was more than $1000.00!!! The rep had no explanation for the discrepancy and because I had agreed to the charge when I refilled it online, I was stuck with it. I'm currently looking for executive names to contact because this is clearly consumer fraud.

Called multiple days in a row, getting very different answers to questions. Placed an overnight shipment order that in actuality takes 4 days. Customer support representative was very rude. If I could, I would give zero stars.

Bought medication ($200) for my son thru OptumRx last feb, had not met deductible. Was told in august same med would be $1400 as deductible wasn't met. Cash price $1100. Cost with good rx $400. Could never get explanation from OptumRx why cost was more than cash price. This year deductible met. Sent in rx in mid June for son's med. Prior auth done correctly. OptumRx lied & said prior auth not done correctly. MD office spent over an hour calling multiple numbers to get straightened out. Med not filled until July when son was out of med. Due to OptumRx's lies & procrastination, can't get December refill while deductible will be met. Absolutely hate/Despise this so called company. They don't deserve 1 star. They deserve negative 5 star.

I am so sorry I had to go to United Healthcare and their mail order pharmacy. They say their doctor doesn't agree with diagnosis so they refuse to fill the script. They say they can't fill the script with the diagnosis of migraines however it is used for tension headaches (duh how do you think my headaches progress... first tension headache then medication keeps it from going to migraine). My doctor changed the diagnosis to tension headaches. My prescription was put on hold for a prior authorization which takes you into a non-ending loop which has been going on for 5 months. I might add that this med is ridiculously low cost (pennies a pill).

This company is a joke!!! I had a heart attack last year and am on some very serious medication. 2 times when I called they were out of the medication and one time when I ordered, for some reason the order didn't process due to my bank card. They never contacted me. Just waited for me to run out and call them. If there is any way to avoid this company, do it!!!

The scum at OptumRx were using my bank account as their personal A.T.M. and twice took funds out at their leisure. I reported once to the D.O.J. in Oregon. They received a flimsy excuse about more training for the employees, but I never got my money back. The D.O.J. asked me if I wanted to go any further. I said no as they have banks of lawyers and the poor, retired working class will lose 90% of the time against large corporations. The second time was a reply from ** to the first review I wrote. She proceeded to take an extra $10.00 from my account. It then cost me $20.00 to put a stop payment on all further attacks on my account.

I am a diabetic. I must take Glucophage 2 grams daily. My endocrinologist ordered the medication on June 10, 2015, electronically. I ran out of the Glucophage on June 14 and I tried getting a short time supply from local pharmacy. OptumRx denied the medication to the pharmacist. I called the patient's advocate at OptumRx and I was reassured that the medication would be sent overnight. Today is June 29 and I still waiting. This company is dangerous! They are playing games with people who are sick! I hope someone in the DEA reads these lines and suspends their license! Consequences? My diabetes is not well controlled.

Worst company I have even dealt with. These guys are terrible.. Also if you choose to take the survey after the call, if the customer service is bad they disconnect you before the survey. This company is the very worst and your service depends on who you get that answers the call. Every review that I have seen for this company is horrible.

OptumRx has over charged my account since 2014. I spent 3 hours on the phone with United Healthcare. This gentleman name **, stayed on the phone with me as we 3 way called Medicare, United Healthcare, OptumRx, AARP/MedicareRx Plan through United Healthcare. The problem is I have severe nerve damage to my legs caused by my diabetes. OptumRx has overcharged my co-pay since 2014, and they have acknowledged this however, until I pay OptumRx $187.00 they will NOT send my medication to me. According to OptumRx, I must pay the past due amount before they will send my medication to me and once I pay this wrongful amount due, the whole balance, then they will adjust my account properly and send me a refund.

I was repeatedly advised by OptumRx and that I was required to use mail order Rx services. I was told repeatedly that I could no longer use my local pharmacy. This became difficult due to their general incompetency; however, more importantly, consumers must know they may be able to OPT OUT and must contact their insurance carrier directly about this option. I only discovered this when I contacted my insurance company to complain about OptumRx's services and was told I could opt out!

I had 300 seizure partial seizure clusters a day every day. I screamed a lot and stopped being able to walk. I finally went to a ''chronic pain'' specialist. Then a neurologist and was given meds that I could tolerate as I'm seriously allergic to so many. I was on a med regiment of meds. I took for 5 years and got so much better that I only had maybe one partial seizure a month. With the first year I realized the main pain was in my back which I originally told the doctors. The pain had gotten so bad. I forgot where it was. I then had a very serious back surgery that I hoped would make me better as I didn't have anything to lose. It worked but I took these meds for 5 years, without going up or down. When the medicare/medicaid people enacted Obamacare, OptumRx was the only choice and you had to do it.

I get better service from Walmart ordering a case of bubblegum than this inept incompetent joke of a pharmacy. Dumping them and their insurance conglomeration owners as soon as possible. Four calls, two escalations and they still haven't filled the prescription. They have lied to the nurse who called on my behalf, claiming they shipped it. And today, admitted to me that three other people at OptumRx had lied to me and to the nurse. Their escalation team is worthless. Their pharmacists and order processors are worthless. I'm already writing an actual paper letter to their corporate office on OptumRx way as well as to the ATTY GENERAL.

I was refused my medication prescribed for diabetes after filling it for 2 months under same insurance and was told to contact prior-auth at OptumRx. Was told that the formulary changed & could only get med if I enrolled in mail program. That was a LIE! Found out it was just a guise to get me enrolled in mailing-NO CHANGE in formulary. OptumRx are swindlers. Supervisor ** was rude and a liar. I complained to my health insurance about these 3rd party dupers.

I have only been with them for 2 months and have had NOTHING but problems. Our prescriptions at our pharmacy were frozen within 2 days enrollment so they could not refill. Almost out of some meds. Called Customer Service. "No prob" they said. They would send them free 2 day ship. 10 days later still no scripts. Called again. No record of previous call. Said they couldn't send them until we paid for them. I asked to cancel and was told I couldn't since we'd already enrolled (not true). Paid the money and again told free 2 day ship. 1 week later still no scripts.

The people working have no customer service or consideration for patients. They hung up on me four times today and when I finally get a person, they lie to me.

Today, 6/15/15, I was told by **, "the only way to do it is to have the pharmacy (Sams club) call or fax them". I said that did not make any sense because they are giving you my business. She would not call Sams club.

Preauthorization: I met the criteria for PA of a medication but it was rejected twice. First I was told they need more information on previously tried meds. Provided that and it was rejected again due to quantity limits. Why did it take 2 phone calls?! Copay disaster: I called to verify copay. I knew copay was 0 according to my plan but I also knew the online pricing tool was showing $700+. Rep gave me the 700 and I had to guide him on how to problem solve their issue.

Every time I call the specialty pharmacy there I feel like I’m on trial for asking for a refill. Not to mention, the agent on the phone never seems to find the info needed to get my refill completed in a timely fashion, 3 out of every 4 times I call for a refill, I end up calling the doctor b/c the agent says "We can't send it out w/o doctor consent". How do they not have consent? The doctor sent out the prescription for a year supply in which I already paid for. I just got the prescription 3 months ago with 3 refills left on it where I can do the injections at home now. They sent the first one out, now the second needs consent. WTH!!!

This company appears to be in the business of absconding with as much cash as possible from UHC and their customers. I highly recommend you write to the U.S. Attorney General's office, as will I. No need to go into the details, but it's clear... something very fishy here. I've just spent over an hour with UHC and learned they DO have other options, and also, you can have your doctor "buy and bill" so none of us have to put up with this.

Today I received an electronic call from OptumRx and then I was placed on hold by the automated machine for 5/10 minutes. Then the customer service person finally gets on the phone and starts questioning who I am when they called me and do not have any record (even of who I am or the questions I already answered to identify myself). Entirely disrespectful of my time. I then ask for a supervisor because of the complete lack of customer service and I am told one is not available. I proceed to address the reason for which they called me (it took them an additional 10 minutes to determine why they had called). Thereafter I proceeded to talk to **, the supervisor, who tells me that there was no place or person I could complain to about what had taken place. Clearly this is an organization that does not care about the customer.

They say that it's no hassle but it's so much hassle to get prescriptions. I've told people I want to be on automatic refill but nobody ever seems to put me on that. And I went to unsubscribe myself and my daughter. They told me I couldn't because I wasn't the main person on the account but yet the letter was addressed to me. They said I couldn't do anything with my daughter's account because she was over the age of 13 and they couldn't give me any of her information. I have all her information so I don't know what they were talking about.

A few days ago, I received a letter in the mail from them telling me a medication I had order couldn't be filled because it was too soon to be ordered. I DID NOT PLACE AN ORDER FOR IT. It had been an automatic refill. A short while ago, I got a voice message saying that a medication my doctor had recently prescribed was eligible for automatic refills. I go into my account and find out that NONE of the drugs I take are available for automatic refills. These are all generic drugs including one that they told me I had to switch to or I'd be forced to pay the full amount for the original drug.

These ** have been jerking around my mother for years, and apparently (according to other recent reviews) have gotten even worse. I was not at all pleased to hear that today she was in TEARS on the phone with someone telling them this was the THIRD time that she has asked that her medications NOT be sent (including NOT be charged to her credit card) UNTIL she ASKS for them. After the THIRD time this has happened, supposedly they JUST received this information TODAY ** AFTER they had mailed the medications and charged her credit card. Apparently there is some new Medicare requirement that requires her doctor (Mayo Clinic) to FAX prescriptions directly to the provider, whether or not they are needed immediately and whether or not they are eligible for refill. Fortunately these ** have plenty of captive ELDERLY audiences to EXPLOIT.

Every time I have dealt with them by customer service contact they have made a mistake. This is the 3rd prescription mail order company my insurance has used in the past few years. They certainly must be the cheapest because they are the worst. I really enjoyed the dog barking in the background in one of my conversations. Part time kennel and part time pharmacy?

Our insurance forces us to use Optum and every time I order my medicine they mess up something. They let my husband do without his Enbrel for two months because they wouldn't accept the patient assistance program from Enbrel. It would have cost us 200 dollars a month out of pocket and we couldn't afford that. Now they decided to give it to us again after he suffered in pain. They charge my bank account immediately for medicine but it always takes me calling them back to get it and it's just so frustrating.

I have never filled a prescription through Optum without there being a problem of some sort. I take medications which keep me alive, mistakes cannot be made. No you cannot delay filling this without telling me. It is truly frightening to realize that your life is in the hands of someone working in a call center somewhere who neither knows nor cares whether you live or die because they will get paid either way. United Health Care doesn't want to hear about it, if you have a problem with Optum they just refer you back to Optum. When you're trying to tell them that their system, their sub-contractor, doesn't work.

I am a physician in private practice. This company has taken over filling the prescriptions for a number of my longstanding patients. Suddenly, they are rejecting refills for GENERIC medications these patients have been taking for years, medications that have benefited them. These medications had been covered by other insurors or other pharmacy benefit managers (PBM's) for years without reservation. Now, I am finding myself filling out forms to obtain "pre-approval" for large numbers of patients for generic medications. I have to "prove" that less expensive generics failed in these patients before they will fill my prescriptions for them, even if the patients have been doing well for years.

I have been with UHC since 1999 and have used the mail order since then. I have not never experienced a problem until this year. The changes started automatically, the web site for OptumRx got an upgrade and ended up like a litter box, then the prior authorizations, and on and on. I specifically asked if my medication formulary remained the same as the previously year and was told there were no changes so I signed into another year. Boy what a surprise when one after another I had to have prior authorizations for meds I have been on for years. I wonder if AARP is aware of the way you are treating their members? If they don't yet, you can bet they will soon. I will definitely be shopping new Part D plans when the enrollment period starts for myself and my spouse.

In April, our doctor faxed new prescription [Optum requires 2 per year] for a med he has been taking since 2003. We ordered new presc. be filled and called Optum after 3 weeks as we had not received med. "Refill in process". Called once a week thereafter with same reply. Finally some clerk told me they didn't expect any of this med before middle of June and I should get a new prescription from our doctor and fill it locally. They refuse to contact Dr. or our local network pharmacy who had this med.

OptumRx is the exclusive online pharmacy for United Healthcare insurance. United Health owns OptumRx and its patients are forced to use OptumRx for certain medication. Sad part is if your medication is new or expensive, Optum has several steps of authorization in place to ensure one doesn't get the medication easily. I found out my meds requires authorization when they cancelled my order without informing me. When I called they told me my doctor needs to call or fax in authorization. After my doc calls in, Optum told me there are info missing and they have faxed more paper to my doc. When I called my doc, he told me Optum doesn't intend to pay for my meds because it's expensive and he can't do anything more for me. He said for me to stop taking my meds.

Two of my regular prescriptions were refused by this shady so-called company. Apparently the former name was found out about, and they changed it, to fool a few more people for a while. Avodart and Dulera, which was refused payment of, and an approved medicine provider was unable to issue the prescriptions. Even though I'm NOT using them to provide the meds, they STILL have the authority to prevent the medicine from being issued! Just what will it take to run these businesses out of operation? I WILL be changing from UHC and GOLDEN RULE as quickly as possible and will spread the word about the underhanded and shabby practices of these two companies!

Twice this year my doctor has sent a new prescription to OptumRx and on both occasions the item was not dispensed and subsequently appeared as a refillable item in the order status. When you call to complain they can offer no satisfactory explanation as to why this item was not dispensed. Based upon previous reviews I have read I am not sure why Medicare continue to permit this pharmacy to participate in the Part D program. This will be my first and last year with this pharmacy.

Have been ordering meds since Jan of 2015. I have never had to sign for meds from the USPS. My last order I had to sign. Mailbox is not near the house. Carrier leaves a notice. I have to sign notice for carrier to leave meds in box whereas I have never had to. Called OptumRx and they inform me that if it is a controlled substance or meds are over $2000, I have to sign. My meds are NOT controlled substance. My meds do NOT come to $2000. ** and manager ** just kept giving the same line. Not resolved!

Since OptumRx took over from PS the service has been terrible. Every time I refill a prescription online, when I send in prescriptions or my doctors fax them it takes close to two weeks or more to receive my meds via USPS. I am constantly calling to find out why I haven't received them, returning calls regarding refills and/or finding out "they are lost in the mail." When you can't order refills before a specific time frame, obviously they are needed soon. Complaining directly to the company has been a waste of my time. Unfortunately this is the only pharmacy we can order our 3 month supply thru via our insurance. It is so very frustrating and they need to clean up their act!! Prescriptions need to be filled and mailed within a 24-48 hr. time frame from receiving them.

I was on two medications for years. I am not very healthy. All of the sudden they said they would not cover the correct amount and the other lidocaine patches from china they said they will no longer pay for them. I just received a broken neck while I was saving money to have my leg worked on. The ankle is gone, very painful and they do not care. I use to be very happy with them until they joined the money making game. People we have men coming back from war with parts broke and or missing. They will treat them like they are treating us. Yes pain med usage is up but the population is getting older and we are at war. Not fair at all...

OptumRx promise me that the service was great. I would get my prescriptions 3 months at a time. Never would I have lapse in taking my medication which is very important to me because I'm bipolar and I have Rosacea and severe anxiety problems. Well my prescriptions were lost in the mail. I was told 10 days after the medication was lost in the mail that they would be able to resend my medication. I was promised my medication on several occasions would be overnighted.

I changed to OptumRx through our health insurance. The savings wasn't great but I signed up for the convenience. What a mistake. They failed to tell me that I had to sign for certain medications. They filled a prescription on 4/27, then sent it through USPS on 5/6. There was difficulty tracking the package which I finally received on 5/11, after chasing down the mailman. They were unwilling to help me with tracking but did contact me three separate times for payments. I would not order any medicine that was vital as they really don't care if you get it or not after they ship it. Two weeks is too long to wait for an order. I can get shoes through Macy's in two days for heaven's sake. Also, I could not have the order automatically refilled, I had to contact them. I'm back to Walgreens. Good idea but ask questions and be aware of the restrictions of the drugs you have to order. Also, note their policy for lost shipments/replacements.

I wish that I could give zero stars. To say that I am angry is an understatement. Briefly, here is what happened. I have been on a NECESSARY med for years. They now come in generic, so Optum is not paying huge money for a script that is still under patent. One day, BOOM, they (as in those who are not my doctor, have never seen or treated me, do not have the full history) deny that this med is necessary. Then, after I have run our of said medication, invite me to go through an appeals process. "Isn't there an alternative?" they ask. They are soulless, greedy ** who will someday pay for this.

Have given up on OptumRx online for my husband and myself. Have spent a considerable amount of time with tech support trying to create accounts telling me that my accounts have been successfully created only to tell me when logging in that my username and password that I just created is not valid. And if by chance it accepts my username and password it takes me to another window asking for more information only again to tell me it's invalid. I even downloaded the app, which by the way got very poor reviews but thought I would try it anyway. The reviews were right so I deleted it off my iPad. So until they improve their site I will be calling in my prescriptions. This has been very frustrating. I hope all our complaints will improve the site...I think it would be easier to break into Fort Knox.

Absolutely the worst. My insurance company made it difficult to continue with my current reputable pharmacy and move to Optum. They promptly refused to fill my prescriptions, making my blood pressure move significantly higher. It will probably cost the insurance company more in the long run & I, of course, will suffer the most.

Never heard of this company until I was forced to use them for one of the two prescribed medications for my daughter. The first one went through Caremark and I had no problems with anything. They have great support and customer service. I started dealing with Optum and first of all had the wrong benefit information when I told them that they got defensive and told that this is the information they got from UHC. I asked them if they could double check with my insurance again.

In the last month, they have tried sending (and charging) me for 3 different prescriptions that I did not request. I am getting pissed. My insurance company requires I use them but they are running some shady crap. I have talked to 2 different managers, both of which have advised me it was just a one time error and everything is now fixed. Does anyone know what (if any) action I can take?

After a little under a month of going back and forth in between my doctor, United Healthcare and OptumRx. Still no prescription because OptumRx denied all my preauthorizations. 4 i mind you! And cannot give me a reason as to why and their customer care says "that's it, nothing we can do" and I'll just have to deal with it. Shame on United Healthcare for using such a miserable company. I will do everything in my power to remove OptumRx from my works plan. I am a drop in the barrel of complaints against this shady company. Nice to know my company pays premium prices and I cannot even get my prescription filled because some guy denies it. Ridiculous....

We became new insureds with united Healthcare and decided to use their mail order pharmacy -- we had always used Cigna's mail order when we were under Cigna and it worked fairly well. Transferring over prescriptions was an absolute nightmare. Our physician's office was simply told, after lengthy delays, that a medication wasn't covered. When I followed up in phone call after phone call, I was told I needed preauthorization for the medication. That sent me on a two week long goose chase with the doctors office, trying to get preauthorization. When it turned out there couldn't be preauthorization for the medication. I was ultimately told the generic wasn't covered either, and not given alternatives. Each person with whom I spoke told me something different. The people who answered the phone seemed to be reading off of scripts but had no substantive understanding whatsoever as to what they were saying.

OptumRx just increased the price of one of my prescriptions. They charged me for it. They mailed it to me, and now my medical coverage has a red "balance due' on my file. I am not out of the prescription for another couple of weeks. I didn't request it, and I didn't authorize it. Now I have been told by the OptumRx representative that OptumRx can change their prices at any time without notification? I was also told that Optumrx can charge me my total family deductible amount which is triple my individual deductible before they will mail medicine to my neurologist? Where does it say that a family deductible may be applied to an individual? I am deeply concerned about my current medical coverage. My Account number is **. I have many receipts that I can scan and mail on a later date.

I rarely write negative reviews but I felt compelled to do so. After WEEKS of "reasons" why they couldn't approve the shipment of my medication it finally shipped TO THE WRONG ADDRESS. As if this wasn't enough when I called to point this out ** and her manager **, which I think was the same person, was a complete ** on the phone. Telling me it was my fault and saying I need to go to the address where it was sent to retrieve it... What?! What a joke of a company. I really hope my HR department gets fed up with complaints and seeks out to replace then.

It has been 18 days since my doctor faxed a script to them. They DID not even attempt to send it for 13 days then they sent it to the wrong address. I called them on 4/6/15, 10 days before it was sent and asked them to send it as soon as possible and to sent it to my Florida address. The incompetent agent on the phone confirmed that it would be sent to the Florida address and a rush would be put on it. Well, it is sitting in Delaware 950 miles away, and all they would do for me is give me a tracking number. Optumrx minimum wage morons working for them and they are losing unitedhealth care customers. As soon as the next enrollment period starts I'M going elsewhere.

When they receive prescriptions, each time I have dealt with them, there was a hiccup. When there is a hiccup, they do not inform the patient about the issue. Furthermore, the people who answer their calls are unhelpful, rude at times, and are generally unable to resolve the problem. Overall, a horrible company.

Ever since my insurance switched to OptumRx I have had nothing but problems with online service. I cannot log in half the time. Other times I cannot order my refills. Now I get a security breach flag saying OptumRx has been hacked and someone may be trying to steal my identity! I quit. Going back to the local pharmacy down the road.

This place is crazy bad to deal with - why on earth each time I have a new rx I have to jump through hoops and call at least 11 times to get it filled is beyond me. My doctor's office cringes each time I need them to do something because they have to repeat it so many times. I only use this because Medicare pretty much requires it. I'd give it less than 1 star if I could. They are HORRIBLE!!!!! Avoid if you can help it!

I called Customer Service to make sure my RX was going out overnight. I was assured it was. Next day I see a USPS tracking number rather than a UPS # and so I called. The answer I got "Oh I am sorry they sent it out standard." My RX due today and now they tell me it will take 7 to 10 days to receive it. Called the Post Office, They said they don't have the package. So who does? The customer service rep lied to me when she told me that she would call Post Office on my behalf and found out they are not allowed to do that. Liars!!

When I called to get a refill on my medication I was told it went up from 5.00 to 79.34. I told them not to fill it as I can't afford this. After talking to a lady in customer service she told me she found a different tier of this for 20.00. I told her to go ahead and fill it for 20.00. Then got letter was 79.34. I said cost too much not to fill it. What do they do they fill and charge me for 79.34. When I called a different person talked to me said was too late to change. Every time I call get someone different to talk to. Now they won't answer my e-mails to them Just keep "we are sorry and apologize for any inconvenience we have done". They do nothing to help you. Now say won't fill any of my meds until I pay them the money they want. Not going to use this Co in the future. Can't tell you the same thing twice. Keep giving me the runaround.

I have dealt with this pharmacy for 2 years. My daughter is on growth hormone which needs a prior authorization every 6 months, has been on it for 4 years. No change in insurance, just change in pharmacy in 2 years ago. Every 6 mo. I go through the same thing.... I call the doctor a 2-3 weeks prior to the authorization expiring to let them know that it is time for a new authorization which in 3-4 days they tell me it has been completed. I call Optumrx for refill and I am told there is no authorization. I ask if they can fax request for authorization to the doctor and I am told "That is not our job, we do not call or fax request, that is your responsibility".

They have lost my prescriptions that were delivered to them via FAX and by USPS. Service has been very slow in every case. Customer service tries, but can't help. The website is a great waste, never updated and full of bad info. Once they were going to bill me over $1300 for a ** prescription, something just under $50/pill. If you have to deal with them, get a copy of the "fax sent" from you Dr. and if you use USPS, send It with "return receipt requested".

I owe OptumRx $48.00. I will not have any copays until next year. They will not send my medications until I pay the $48.00. I'm trying to find the #s for the corporate office.

Optimum owned by United is basically a tool to increase profit for company at policyholder’s expense. They did not get my Rx for my wife in time they forgot about holiday and weekends. They failed to get Rx for my wife on time twice. I am willing to try something new to aid in making my life and the care of someone with chronic pain to maintain however this company is more interested in the commissions paid for the Rx than the policyholders. Expressed my concerns with c/s personnel and their attitude was glib and lacking any interest in solving the matter. I cancelled my agreement with Optimum and taking care of it myself. They continue to send me misleading mailings warning me of time deadlines and demands for renewal.

Two weeks ago send in a prescription with plenty of time. Today they called me and told -via phone-comp- that there was a delay of seven (7) days more. ** They claimed that they Optum have sent a fax to my doctor two weeks ago and he did not answer... By the way the doctor denies it... Now I am paying without my medication... How hard is for Optum clerk, if within hours the doctor's office has not answered to make a call or fax again... They don't give a hoot...simple. I am looking for another RX. This one is inhumane, am unconsidered...

My doctor prescribed medication for me 8 days ago. I was informed that it was necessary that I needed pre certification for the med. My doctor and I were given the information from optimum, including diagnosis codes, necessary to get the meds approved. Several days of back and forth faxes but still no approval. Today, day 8 I call. Claim is denied for no real reason. I have proper codes, real need and have the doctor jumping through all the hoops that optimum has put up. Seems this is crazy to me!!! I may end up going to the hospital if not resolved. Doctors don't prescribe me meds I don't need and I don't understand why? Don't even get me started on the 2 week delay and/or lost arthritis meds.

First 3 orders had mistakes. Was never contacted about first order so it was never shipped. I paid express 2 day shipping on next two orders. Both were shipped regular mail and took almost two weeks to get here.

I have always like UHC however their decision to do business with OptumRX was a huge mistake. You cannot speak to a pharmacist within a reasonable time and if you do they usually can't do what you need. You are switched all over the place and disconnected. They need to simplify their systems. I was on a specialty drug and they were unable to get me my specialty meds in time prior to my previous month running out, being without for 3 days. So far I have been on the phone for 4 hours on 2 different days trying to get 3 days of meds. Everytime I call I get a different answer as to where I can get my meds. Horrible customer service.

I am required to anti rejection medication but can not EVER GET IT ON TIME! I don't want to use this sorry mail service, I don't have a choice. My meds shipped 2 day UPS on the 24th - I won't get them until Mon. 30th! This is not acceptable! I am out, but OptumRx could care less! How is this mail order convenient? Your service is the worst I've ever had to use & UPS sucks! If I have any type of rejection issues with my kidneys I will sue OptumRx and UPS! If you promise to provide a service then DO IT! You're all liars and could care less about your patients!

You send prescription that I did not ask for and when I found out I had overdrawn at the bank. I called, asked not to send any more medicine you sent anyway and billed me today which is March 27, I received an overdrawn from bank. My question is why bill for some and did not bill for the one you already sent twice? The nasonex was sent out twice this month of March that I told the lady who called me not to send. I don't need to pay overdrawn accounts, I am on fixed income and the bank charges 30.00 overdrawn charges.

As I was trying to resolve an Rx delivery issue, the supervisor came on the phone. From the very start her behavior was condescending. Then she resorted to mocking me on the phone. I reminded her that she was a supervisor and that I expected a little better level of professionalism from her. Her response: "Sorry you feel that way". Then she became completely disrespectful, downright rude and disparaging. As she concluded the conversation, she had the nerve to ask me if there was anything else she could do for me. Needless to say that OptumRx is no longer my Rx supplier any more!!!

Customer Service is atrocious. I was hung up on, misinformed, and treated rudely in four separate phone calls. Over two hours spent on the phone or on hold with them and I still do not have a resolution.

My doctor faxed a prescription for my blood pressure medication to Optum RX in January 2015. The blood pressure medication I was taking at that time, was going to cost me, approximately $240 for a 3 month supply, through Optum. I was not willing to pay that much, so I asked Optum, what medication was comparable to the blood pressure medication I was already taking. They gave me the name of new medication so I called and spoke with my doctor and she agreed to change my medication. I picked up the new medication from my local pharmacy and took it for about a week, before seeing my doctor in her office.

I have tried to enroll two of my medications with this service over the last five weeks and after much frustration, I have succeeded to only enroll one. Their prices are great BUT there is absolutely NO coordination of communications between their customer advocates and the pharmacist. Faxes from my doctor’s office go in to a black hole, never to be found. If you have the patience to tolerate incompetence, go for it.

I have been waiting for over 1.5 months for a prescription that is not in stock due to a "manufacturers shortage." They have pushed the anticipated ship date back three times now. As a result, I am being forced to have the Rx filled at a local pharmacy, which results in a higher co-pay that I am responsible for. Oddly, my local CVS has plenty of my Rx, with no shortage at all. Optum Rx is a joke.

I tried to refill an Rx on their website and it automatically refilled two different Rx's and charged me for two Rx's. I immediately called and first was addressed in a very condescending manner and told the computer was fast and I should have been more careful when filling the order. Then I called again and another customer service agent told me it was a glitch in their system which was automatically filling Rx's and would cancel the order -- which would take 20 minutes to show up as cancelled. I asked for the entire order to be cancelled. The next day it was still there, so I called again and another rep apologized and said it would be cancelled. The pending charge was removed from my credit card.

This review/complaint is in reference to the prior authorization department and poor customer service. I was prescribed a medication that required a pre-authorization. I understood there was a waiting period and I waited that period. However, it got to a point where I needed to call the company myself. This resulted in getting transferred several times until I spoke with a manager. This manager was kind and I had no issues with them. However, the medication prescribed was not the best choice for me and a different form was prescribed. This time around, I get told that a prior authorization needs to get put in. So I wait... and wait... and wait some more. Once again, I am following up with the company. Once again I have to speak with a manager.

I have used the specialty pharmacy for years now, and rarely had a problem. Recently I was forced through my health insurance to use OptumRx for my 2 other prescriptions. It has been a nightmare! They first only filled one of my prescriptions when I had placed the order for both at the same time, on the same phone call where I confirmed my address with them. Then I found out that they shipped it to the wrong address, but only after they lied to me and said they delivered it to the correct address. Only after I got off the phone and tracked it did I find out it went to an old address of mine. I immediately called them a fourth time, only to find out that my second medication had never been processed! That's not all, they told me I was in need of a new prescription, which I knew was impossible since they were overnighting my first prescription to me and I had the same number of refills left on both.

When my doctor faxes a rx to OptumRX, nothing happens. They appear to be "processing" my order for days and weeks. I HAVE to call repeatedly, nudging, encouraging them to move the "process" along. It takes well in excess of their 10 day turn around claim. A company so poorly run, and wholly indifferent to the health of their customers should not be legally allowed to deal in pharmaceuticals. I will be contacting the insurance commissioner in my state and encourage EVERY one else to do the same. Order faxed 3/4/15, 3/14/15: 3 phone calls, overnight shipping, still waiting for medicine.

These guys have messed up every prescription we tried to order except 2. They tell us we can only get 1 months supply and then 3 months show up. I tell them we are going to get renewals at local pharmacy because we need medicine today, and they won't let the pharmacy refill. They won't let us check on our daughters medicine because she didn't give approval (She is 16 - a minor). We've spent hours on the phone trying to clear up mistake after mistake and it keeps happening. Total incompetency! Will never use again. Waste of time to save $5.

Trying to get much needed medication for a child. Continually have to call to verify that they even received the prescription. It is only AFTER we call that we begin receiving emails that they are "processing" the order. It takes at LEAST 3 calls before we can get anything out and we are ALWAYS down to the wire on running out of medication for the child. After two experiences like this, I was given to "**" a manager who gave me her direct line and promised to follow the next one personally. Guess what, not only did that not happen but I couldn't even get her to return my calls. Additionally, they aren't even any cheaper.

It all started January 24, 2015. They sent a letter to my doctor stating I had to be on 80% extended release and 20% of Immediated release. So when I called in to and spoke to someone they didn't tell me anything about that. All they told me was my doctor need to write my script for 30 days supply not 27 days so they sent that script back. Now I paid 20.00 dollars to overnight it to them so I could get my medicine back quick which was a waste so I sent another one on February 10, 2015 and got the same reaction and spent another 20.00 dollars.

My husband and I are on SS and have OptumRX through AARP as our Part D drug plan. We have taken Omeprazole for the past 6 years and paid $6 for a 90-day Mail Order Supply. January 1 it went up to $39 for the same 90-day supply. This drug is the cheapest generic on the market. Sent letters of complaint but never received a reply. This huge increase seems a bit over the top, especially for seniors on limited income. How do we protest this huge increase? Have you heard others complain about this specific drug from OptumRX.

Our insurance requires us to use Optumrx for the best price on prescriptions. I have dealt with them approximately a dozen times, and they've required follow up calls for 10 of those times. They say they'll call if there's a problem but they don't. They send forms to the Dr for the wrong state. They've lost (and later found) prescriptions. They've sent the wrong amount of pills. In short, they are inept and a complete hassle to work with. Don't give them your business if you can help it.

My healthcare provider has requested lower tier approval for generic ** 30 mg twice and been denied twice. $85 is too expensive for me to pay monthly for this prescription. AARP needs to divorce themselves from this company!!

I have recently started using OptumRx because United Heath Care 'prefers' them. I have never had a reputable company of any kind want payment in full, upfront. They did. Not only that, but they would not even entertain the idea of sending my prescription without it. I had the payment, but what about people who do not? They resemble some sort of scam that preys on the elderly. If at all possible, I recommend not using their services.

They took money from account without permission and created overdrafts and are lying to me about refunding it.

I have now been without my daily cancer medication for almost 3 weeks. You can only use THEIR pharmacy. They would tell me daily that my Dr wasn't calling them back with my prescription. They had already been given the prescription from my old pharmacy but they said that never happened. Then they talked to my Dr's office but told me I needed to call in and place the order for the medication before they could fill it. HAVE YOU EVER HEARD OF SUCH A THING???? So they never called me.

This company is pathetic. Our credit card was charged for an amount my husband had authorized, so I checked my bank account to make sure that that was all they had charged because I have had problems with them charging my credit card in the past for unauthorized charges. So, today my husband ordered his medication and everything looked fine. Well, a couple hours later I checked again and they had charged our card again for another amount that was absolutely unauthorized. So, my husband then called them and gave them a piece of his mind and they said that we would have the money back in our account within 24 hours.

Optum RX is by far the absolute worst service provider. 1.5 years ago they "claimed" to have sent me a letter notifying me I could no longer use Humira. Total BS. Took them 3 months to finally agree to cover another drug. Our elections are done in October each year. Does Optum or UHC bother to call, email or write that they are now declining Stelara? Nope. They defraud you so that you elect their service and then when you go to refill in January - "oh, well, it is declined."

After reading the previous reviews, I don't know what I can add, but I will explain the major debacle on the part of this awful, awful company. I signed up with them, trusting AARP's recommendation. In addition to my usual meds, I am also in pain management and take a controlled substance. Upon my first phone call I told the rep that they wouldn't be able to provide me with the pain killer. Oh yes, she said. Just mail the script to us and we'll send it. But, I said, it is illegal to mail prescriptions of this kind of drug, and definitely can't mail the drug. She said they do it all the time. Against my better judgement I gave it a try because it's hard for me to get out and thought this would be a convenience. Well, after 2 weeks I got an email that my meds were sent. I was already out of pills by this point and would have gone into withdrawal if I didn't have backup.

Prescription issued Feb. 16, 2015, brought to local pharmacy. Feb. 17, called local pharmacy to ask when I could pickup my prescription. They said they needed further Authorization from Doctor. Called Dr. office, said they would care of authorization. Feb. 19, Dr office called to say it was approved/authorized. Called local pharmacy who told me their system showed not approved. Feb. 20, (Fri.) called Dr Office, my Dr sample to tide me over was used, they called the mfg. rep. to deliver more samples because my prescription was still not filled because United Healthcare did not send approval to local pharmacy. Drove sick as I was to Dr office 5:00 p.m. to pick up samples to cover the weekend plus a few more days.

I overnight my pain mgt meds in every month and every month they screw something up. They tell you untrue things just to get you off the phone because they know you can NEVER get the same person again. I send a letter with instructions and they never even read it. I spent $40 to overnight my scripts, they received them 9:00 am Tues and still don't have them in the system. The meds I am on can kill you if you run out and they do not care! I don't know what to do because they cannot be trusted! They answer to no one, even the supervisors.

I ordered nexium, which is approved by United healthcare, but your rep insisted it was not and that they wouldn't take the order. I called United healthcare and they confirmed Nexium is on their approval list (page 46) and the order should have been taken. Only after an hour of phone calls back and forth did one of your reps finally come to their senses and take our prescription, without apology I may add. We're new to your company and had a great experience with Express Scripts but had to change when we went to United Healthcare. I hope United comes to their senses and "drops you guys".

I ordered my specialty medications during the weekend. I was told that my discount medication card had expired. I told them that I renewed the card and it expired September 2015. I was then told that the call would be handled by a resolution specialist. I was then told not to worry because either way I would receive my medication overnight on Tuesday before seven and be billed if the problem was not solved.

They cover lots of prescriptions for cheap; problem is when will you get the order. We have to use this company because it's part of employer insurance. If we had a choice, we wouldn't. It's always 10 days - 14 days just to "process", and they say they need "verification" from doctors so you're basically waiting 2 weeks or more in most cases. Our doctor offices say they never got calls or fax asking for information.

Optum is one of the WORST companies I have ever worked with. I have a terminally ill son. He requires a shot called Synagis to prevent from RSV infection while waiting on the lung transplantation list. Obviously, it is important we get this shot. Our first issue stemmed from them promising a payment issue resolved, only to find it wasn't. The second was fixing this payment, then reordering the med for the next month. They messed up the shipping/delivery needs and my son went without medication while IN THE HOSPITAL already.

Had sent 2 medications, one was not ordered because of the price, had ordered a medication that was cheaper. When I received the order, they took out for the one order, but not for the order that mistakenly sent. They have direct deposit to take out of my account. Then when I needed new medications immediately, they would not send them, because they said I had a balance of 60.00. Had to go to local Pharmacy and paid, but OptumRx took out a hefty sum of my debit card, because of going to Pharmacy.

PLEASE DO NOT CONTACT ME, YOU ARE NOT HELPFUL AT ALL! Total runaround, son was on a med, taken off for other circumstances, cleared to put back on and Dr was only giving us 30 day supplies for monitoring. Released to start med again, and then it was deemed a maintenance. Went ahead and paid full amount at local rx and called OptumRX and was told to fill out a reimbursement form. Filled out explaining situation, and was denied because I had in the meantime contacted my Dr for a 3 month supply to be filled by OptumRX (too many meds in 30 day period). LOL, what a joke. I did what they said and they dinged me AGAIN!

2014 worked fine. My husband has dementia and has never used computer. I ordered our prescriptions under two user names and passwords with the same e-mail address. Now they said I have to have another e-mail address for one of us. I have called numerous times and nobody wants to be bother with someone having sign in problems. I always get locked out and apparently can't edit my own account. Finally today got a extra e-mail address for me. My husband has the original e-mail address. I called and now can't talk to anyone. They will turn in a 'ticket' and I get called back, when??? Now I can play telephone tag!!!! New security measures are fine, but take the time resolve peoples problems.

You received a prescription from my doctor, on 2/7/15, for tylenol 4. In checking on this yesterday I was advised that it was still being processed. I then spoke to one of your agents and told she would release the script and for $12.50 I could get overnight service. When I didn't get the order today I called and spoke to another agent. Was advised the order wasn't sent overnight, it hadn't even been released. Now I won't get it until 2/17. I'll be out before then. Lousy, lousy service!!

My credit/debit card number was left on file to pay for my mail order prescription, which is less than fifty dollars. One of their employees charged $1091.00 on my card! Yes that's one thousand ninety one dollars - it's been five days so far, after numerous calls and demand for a refund, I still don't have my money, and this company all but laughs about it! This is THEFT by DECEPTION, and credit card fraud. I was forced to use mail order, or their subsidiary United Healthcare refuse to pay.

You found this website because you are extremely frustrated with OptumRx. Me too. You have exhausted the usual steps - contacted Customer Service (multiple times), asked for a supervisor (still no help), received prior-authorization (they lied), have written a formal appeal (they laughed in your face). You and your physician have spent hours upon hours on the telephone and filling out request forms but still no resolution to your prescription drug order. So now you feel like there is nowhere else to go but to voice your complaint here.

I mailed my prescriptions in to OptumRx. I waited a month for my medication. They said they did not get confirmation from my doctor's office. That was a lie. I told them to mail prescription back to me and that my doctor rewrote the prescriptions and I got filled local. [These people are rude when you call] They also wrote to my doctor and said he should prescribe a different med. OptumRx has never examined me or do they know my issues. They told my doctor there was alternatives to my meds. My doctor has been a doctor for many years and I trust him. I did not receive the scripts back, I got the meds. These people are messed up. UHC ins. company advertises convenient service thru OptumRx. I do not think so.

I am a psychiatrist in private practice. Many of you posting on this site are patients who have had issues with your insurance company. I advocate for patients nearly every day in the form of prior authorizations, appeals and peer-to-peer reviews when a medication is denied. Optum Rx has been no exception to the general trend of draconian measures to deny care. Most of the time I believe these companies truly hope that after an initial denial doctors will just "go away."

After reading all the bad reviews about the mail order side of this business, I am thankful I can still go to my pharmacy, although these days I document everything that happens with this company, pay cash for the things they erroneously and egregiously deny, and tell everyone who will listen what they have done to me. Very long story, but they denied a prior authorization, requested more info, got the required info and just ignored it. After Dr. pointed out their mistake, they insisted nothing could be done once prior authorization was denied 2nd time, so we would have to appeal (ridiculous, but we did it, we had to). Now we are stuck in some 30 day process because, they say we did not request it be expedited.

They dictate your health by denying any drug that they deem too expensive. They claim they cover it, but they find all kinds of reasons to deny the drug. The medications they are denying me are generic and may not work as well, even so they continue to deny these medicines even after my doctor contacted them. These medicines are medically necessary and I have blood tests that prove this. My health has been going downhill, I can't afford these medications on my own. It's time to stop bean counters from controlling our health.

OptumRx is horrible at what they do. Their online system is UNUSABLE. I couldn't even get through attempting to sign in without having to call their help desk, who then was probably the most unhelpful help desk I've ever encountered, and just repeated the error on the screen to me that there was no username found with my information. I figured out how to at least login without their help. I've had an account for 2 years with the same information, and I had to make a new account. We never received any notification that this would be necessary.

Have called six times and also talked to supervisors and asking for this copy of my history since Sept 14. Now Feb 15 still have not received it. So who should I ask for? Doesn't seem to matter who I speak to and having to give my info to phone message and then again to person is overkill. Never been so disgusted with a company in all my life especially one dealing with your life.

Prescriptions information is incorrect more often than not. They quote incorrect prices, change prices within minutes, cancel orders without notification, and send incorrect drugs, often. Most of staff are not capable, my opinion.

I attempted on 4 different occasions February 4th, 2015 online and via telephone to place a refill order of my prescriptions. Their online system was unusable due to change in security application. My account was frozen 4 separate times and efforts to use my online account was fruitless. I then resorted to calling my renewal in. I was put in the queue to speak to an assistant twice. After waiting 45 minutes a live person apologized for the wait and then proceeded to take my order. When I requested my order to be shipped to my vacation address which they had on file, I was told to hold. And after 15 minutes the agent came back on line to tell me there would be a little delay and to hold. I asked what the delay was and she advised me that she needed to get assistance from her supervisor. When I asked how long I would be holding she told me 10 or more minutes maybe. I requested she call me back when she had the supervisor completed the change request.

After several delays in the authorization of my medication they shipped my medication 2 days later than that had agreed to. When I received my medication, which has to be injected, they did not provide the pen that I need to inject it. I called to ask about my shipment and they transferred me to the resolution department which was too busy to answer. After waiting two hours I called back and was told it was being shipped and it would take three to five business days. I said that was not soon enough and they transferred me again. I was then told that they don't carry the pen necessary to use my medication and that I have to call the manufacturer of the medication. The number they gave me was incorrect. It seems they could have informed me of this when the medication was orders. Both times I agreed to take the survey at the end of the call. Both times, when I rated the a five, the worst possible, they asked me to repeat the rating three times and finally said they could not completed the call.

Hi. I just want to start by saying that I have worked at OptumRx (Prescription Solutions) for a while now and am genuinely concerned about the treatment you have been receiving. I worked for some years in CA before moving to another department. Cs has always been very near and dear to my heart. I am appalled at the treatment some of you received. I am not writing this at the request of the company and please keep in mind that my views do not reflect the company’s position at all and are my opinions entirely. I want to help make some things simpler for you while navigating through the system when contacting OptumRx.

I have spoken with their reps and have gotten nowhere. Keep telling me to try again in fifteen minutes. I try again and again... Then it says I am locked out. Try to contact Optum again and they tell me They are having a problem - to try again later. I have waited and tried now for two weeks. I feel that I have waited for this "paid for Service" long enough. ANGRY!!!!!

I have used this company since 2009 for Medicare part D prescription service. Always receive courteous, quick, accurate service.

My eye dr prescribed eye drops and sent the Rx to optum Rx. They processed the the Rx and sent it out. When they sent it out I received no bill. Just all the usual stuff. Inventory of my prescriptions, drug info, etc. so I thought great it must be covered because it was a name brand Bausch and Lomb lotemax 15 ml. My husband was looking at our credit card bill on the Internet. Noticed that there was a $145.00. Called Optumrx asked what it was. Eye drops. What! Yeah $500.00 was charged to my insurance co. And our co-pay came to $145.00 Based on a tier program. I am upset because I have had this type of prescription before but in generic form and I never received a $144.00 bill before this was sent out so I could be informed of the cost and make the choice if I wanted it. Now I can't return it. Walmart off the internet was $190.00. I also feel they are ripping off our insurance companies.

Last Oct 2014, I was able to order all my prescriptions and for first time it went very well. Today, I had to re-sign-in and start all over again, and the sign-in process refused my sign-in info. Then required to make a new sign-in information which was promptly refused. Thus this note. Why can't this company stick to one method of signing into my account? It has always been difficult to get my prescriptions until this past October. Thank you.

I got a prescription for ** 90 day supply. I pay 45 co-pay per month. They gave me the invoice saying it would be a co-pay of 124.00 for all 3 months. I paid but my insurance wasn't billed. They sent me 1 month supply and said sorry that's it. They said it's what my insurance requires. ** I looked and my insurance wasn't billed and they refuse to correct it, give money back, do a return to sender....nothing! I'm stuck with a 124.00 loss. I asked for a supervisor to look - it's in black and white! She said someone will call me no matter how much I kicked and scream. No one called. It's been 2 months. Funny, I look back at it and they completely changed the invoice from 3 months 124.00 to 1 month 124.00.

I started using OptimumRx in November 2014 and had no problems. However when I submitted my December prescriptions they are Controls - they wouldn't fill them. They said there was a new law in January 2015 that my doctor should have known that you cannot fill a pain medicine without having a long-acting and short-acting. First of all I already had a long-acting and short-acting and the "law" is not a law but their "law", which they had to admit to me as I told them I work pharmacy and I knew there was no such law.

Complaints do not work. AARP needs a new pharmacy.

Lost Rx called in by Dr. Incorrect information on refills. No corporate phone numbers listed. Just like all the other complaints filed, this company is the worst ever!

I have been required to order from OptumRx by United Healthcare Medicare pharmacy policy. OptumRx is the WORST mail in pharmacy I have dealt with as a client AND a physician. I have had every three month prescription orders and refills since Oct 2013. I have not had one order that has gone without problems. Be aware, the customer service agents that clients talk to do not have access to all of the prescriptions or information about a client. I am not sure if they are consciously lying or the system is so incompetent, but it is futile to call and try to figure out why orders are incorrect.

How DARE these people, I'm being HARASSED!! Since Nov. 16, 2014, I've been put through the most needless WORRY over this prior authorization, **! They LOST my doctor's 1st deposition then made 2 requests for the same medicine which cancelled out his 1st deposition - THEIR FAULT!! Then they LOST the 2nd one, after my doctor made repeated attempts as well as myself (so many I lost count). After demanding to talk to a supervisor repeatedly, finally I got a super to look at my case. He stated "I'm so SORRY" SO many times seeing my problems. That he said "I'm going to do everything I can to wake someone up around here". I fell off a CRANE 55 feet, I should be dead, but The LORD above keeps me here.

I received the first prescription without problems. The problems have started when I tried to order the refill. First problem the price: CANDESARTAN/HCTZ TB 16/12.5 90 tablets first order $101.85, refill $180! Second problem (the biggest one): I'm not able to order the refill. I tried 4-5 times in a couple of month, at all the try the order has been accepted but after few days the order has been cancelled for "drugs shortage". I have called the customer service at least three times and every times they told me the problem has been solved and the order has been placed again. After few days the order has been cancelled again and now I have no more tablets!!

I have been taking a medication for over about 2 years. I have been with the same employer for 12 years and have had the same insurance for that same period. 3 years ago my company switched to OptumRX to manage the prescription portion of the insurance. The transition was horrible. That brings me to today. As I stated earlier I have been taking medication for about two years. The medication required a prior authorization which I received in 2013 and the prior authorization was good for 10 years. I took my prescription to my local pharmacy for a refill. The pharmacy calls me and says there is a problem with my insurance. I call OptumRX and they tell me I need a new prior authorization because I switched insurance. I explained that I had not switched insurance and that it was the same for the past twelve years only more expensive.

Wish there was a lower score than one star... OptumRx received our Rx via overnight delivery. It took three days after delivery for them to acknowledge receipt. They promised overnight service (for extra $) and said it would be shipped the following day. Three days later I called and they said they were trying to contact the Doctor because there was something written on the Rx they did not understand. I made sure they spoke the Doctor that day and was again promised it would be shipped the following day.

My doctor prescribed Reclast for my osteoporosis because I had gastric bypass surgery and could not take the pills for my condition. He had ordered & prior approval done on 10/20/2014, now finally they are suppose to ship over night to me 01/15/2015! Maybe it will be here, but I won't bet my life on it!

I have had nothing but trouble with OptumRx since it's inception. They give you the option to order refills online, but then after placing an online order, you get a message that you need to call them. You call them and they don't know why you are calling. Even if you have a primary/default credit card established, they will call you asking which credit card to use---the answer is the one labeled "primary/default." Oh, OK... Duh. They will dump $11,000 worth of medicine at my front door, but require that I got to my "local" post office and sign for one that for a three month supply costs $5.32. Yes, $5.32 requires signature.

The bottom line is that they have no "service" and should have no customers. I have just been forced into using them. I knew nothing of them so I asked my Dr to send prescriptions to them. I expected that they would then be filled - wrong. I had to set up an online account and request them. In order to test this system, I ordered 2 items. Their system shows I ordered at least 3 items and maybe 10. When you talk to their customer service, you get no help. I have yet to receive anything, and have little hope. Monday, I think, I will ask the Dr to cancel the prescription orders and give me written orders that I can fill locally. Bad company, stay away!!

I contacted OptumRx regarding my Botox to ensure everything went smoothly as it was the beginning of the year. Injections are every three months and my neurology office sent everything in to OptumRx in the middle of December. Upon speaking to the representative, he explained they were waiting on United Healthcare to provide my covered benefits. This was on Tuesday and my appointment was on Friday. I helped to hurry things along by calling United Healthcare. We had a three-way call where the representative got very agitated and said that they are very backed up and couldn't guarantee that my Botox would arrive by Friday because they were still waiting for UHC to fax the benefits. The UHC representative let him know they hadn't got the request yet and told him I was covered. He said it had to be in writing and that it had to be faxed. So UHC representative asked if he could put an urgent on it. We hung up not knowing if it would get done. Then on Thursday, my neurologist office called to ask if I had heard from OptumRx and I told her the situation. The representative told her that they called me on Monday. They did no such thing.

Due to all of the negative reviews I was truly not looking forward to my employer changing our prescription insurance from Humana to OptumRX, even though Humana was horrible, but I have had nothing but a great response and outcomes from them. My husband had just been prescribed a medication, which according to the nurse, you typically had to get re-authorized every 6 months... his was written and the insurance does not require a re-authorization for 10 years. The costs on the prescriptions are also less expensive than our previous insurance carrier. We are one family that is happy with this insurance!

I used OptumRx for a while and had some frustrations with their website not always working correctly for mail-order. I tried to refill my prescription through their website, and encountered some issues putting the order through. I needed to update my credit card info, and every time I would submit it, the website just reloaded a blank form. So, I was unable to submit my credit card info and unable to place the order. I attempted this several times in multiple web browsers and continued having trouble. (I am a web designer and am very comfortable using computers, and I do not have this kind of trouble with other websites, so I know it wasn't me.)

It was time to renew a prescription for Metoprolol 50 mg. OptumRx quoted me $114.25 for 135 tabs. Costco quoted me $4.00 and that was without insurance that I have. I believe everyone should have a reasonable profit but this is ridiculous.

Requested refill of med (Pantoprazole) on OptumRx's website. Price paid previously was $6.80. Website showed current price of $6.80 (120 tabs). Happened to check credit card charges two days later and the amount was $64.07!! More than 9 times the amount shown on their website. After several conversations over the next 3 days (over 2 hours on the phone), their only excuse was they changed suppliers so the price went up. 900%? Really? FIVE days after I placed the order, the website still showed the price @ $6.80. FIVE DAYS!! How many others get caught up like this every day? Five minutes after the last of many conversations, I check the website and lo and behold, the price had changed. OPTUM C.Y.A.? That's like the gas pump showing $2/ gal so you fill up, then you go to pay and they charge you $18/gal!! Gotcha! Dealing with them has been very frustrating! CSRs that are clueless with no answers to your questions. Even just being flat out lied to. Seems like everytime I've had to deal with them, it's been a hassle. Very poor customer service! Do NOT trust the $ amount shown on the website! If you do, good luck!

I hate this company. I took a job with them till I could find another and ended up leaving one day. I wanted to go back to school because I didn't like being a accountant. They cured me of that. The people you speak with is contracted through West Corporation. The classes are a joke. You train for less than a month and maybe two days on their computer systems. The teacher pretty much just complained about her Medicare the whole month. We didn't learn anything about the drugs, Medicare billing or pretty much anything to do the job.

I had been filling a prescription at a dosage of 0.05 mg. After a checkup from my doctor, doctor recommended I try a higher dosage and warned me of possible side effects. After filling the prescription with OptumRx and trying it for the first time, I experienced painful side effects from the higher dosage. I called OptumRx and asked them if they could refill at the lower dosage of 0.05, NOT 0.075. The agent informed me she would have to call my doctor for authorization. I told the agent if there were any issues getting the lower dosage approved to contact me and no matter what, did NOT want the 0.075 mg dose refilled. She confirmed my order. Today I received delivery of a 3-month prescription of the 0.075 mg dosage at a cost to me of $70. I called customer service to explain the situation, to which they replied that the 0.075 mg was what the doctor authorized so they were not at fault and suggested I ask the doctor to refund my $70, since it was the doctor's fault, not theirs. Even after I explained my previous request to the order agent not to fill at that strength due to painful side effects, and that they should have called me, the customer service agent showed no concern for my situation.

It was time for my refill on my prescription, so I went online and went through the process of the refill order. A week later, I get a letter in the mail stating that my order was delayed and would be there in 7-10 days. Two weeks later, I still had not received my medicine. By this time, I have ran out. I called OptumRX and the representative said it never shipped for some reason. He promised to overnight the medicine the next day. Two days later, still no medicine. I tracked the ups confirmation number on the email for shipping and UPS said that a label had been created but the item was never shipped. When I called OptumRx, they said it had shipped. So I asked them to track it and they said that UPS was wrong. I asked why I hadn't received the package since it was supposed to be overnighted. They said I had to take it up with UPS. When I called UPS, they said that the package was never received by them. In the meantime, I'm without medicine for two weeks... So angry! I'll never use these fools ever again.

They keep calling even when I tell them I don't want to use their service. I have explained multiple times WHY I don't want to use their service. A week after receiving the last call from them I get a call from a doctor's office of mine asking about 2 prescriptions that OPTUMRX wants to fill. I don't use one of the prescriptions they were calling about and I told the OPTUMRX employee on the phone not a week earlier that I will not use their service. I called OPTUMRX and they were nasty to me on the phone and tried to tell me that there was no such order/prescription.

Worst online mail order company for prescriptions. Used to have Express Scripts and they were one class act. I've had drugs shipped to me that I no longer need. Their excuse: We're a new company and we have to work out our bugs. Then they shouldn't be sending out drugs to people. I'm a very savvy consumer fortunately. If I wasn't I might be using drugs that I don't need. Shame on them.

This medication was ordered by my physician's office. I wasn't aware of the mistake as it was electronically generated to OptumRx from the office. I did receive a call from OptumRx the following day stating I have a medication that will cost $320.90. Not telling me what it was. I assumed it was my Humalog KwikPen, as it is always high at the end of the year as I have met my doughnut hole with Medicare (due to the fact that OptumRx sends medication out way before you need them). I even called the very next day and they said it had been shipped already, Dec 10th. Well I received it today Dec 18th with no notification from them. I called Optum today and tried to get a return. Told them what happened, they really don't care told me I ordered it. NOT!! So now I'm stuck paying for a medication I don't take.

First time user of MAU pharmacy. I paid 3 copays. Twice for one medication, and once for a different medication. When the first two meds came in the mail, they were a 30 day supply and the bill was around $340. I thought that though a big bill that was for 3 months; and next month I would receive another 30 day supply of each of the two medications. When only one script was sent in mail the following month I was charged another copay of $175. I then find out doctor only wrote scripts for 30 day supply. Did not know cause I don't see the script. The doc faces it over to them. And OptumRx's copays are calculated for a 90 day supply. That is the only way to save money is by your doc writing a 90 day supply, like Optum's "script request form" boldly/blatantly states.

I needed a refill of the Levothyroxine 0.5 MG. I went online and realized that I didn't have remaining refills. I called 1-877-246-2970 to order the refill and asked the employee to contact the doctor for renewing the prescription. The employee told me that Optumrx would contact the doctor to ask for the renewal of prescription and after that it would be mailed to me. I received the mail on December 12, 2014. Inside the envelope was the Levothyroxine 0.05 MG and a refill of Premarin 0.3 MG, which I did not order. The bill includes the amount for this prescription too. I called the customer service to inform that I did not order the Premarin and asked the Optumrx employee to refund the money for it. The employee told me that they can't refund the amount for the Premarin because I ordered it online. I stated that I did no do it.

I've had to endure 3 years of OptumRx. I have to call on nearly every new script and every refill. The customer service is staffed by drones reading off a script and as near as I can tell are not capable of any independent thoughts. Optums tactic seems to be delay or deny! I'm giving one star because no stars isn't an option!

I, like many others, was more or less forced to use OptumRx for my Medicare meds. I order them online because this is their preferred method. I take six drugs for a heart condition and COPD. On 12/4 I received an e-mail from OptumRx advising me that it was time to place an order fro my 90 day supply. I logged on as usual and placed the order which they usually take payment from my debit card. After the order was completed, I checked to see the status. The total was $ 394.00. My exact order for September was $273.00.

I ordered Fenofibrate ($6) mid-August, as I have done for months. OptumRx shipped me Tricor ($193). Their excuse-"Someone" called them asking for Tricor. I send in my requests for Meds by computer, which goes through my Doctor to Optum, i.e. I DO NOT CALL. After talking to 7 different Optum representatives, over a period of last two months it is obvious they are not going to correct their mistake. Only 1 of those ever returned a call to me as they promised to do.

I have been using ORx for a few years now unfortunately not by my choice. I have dealt with them more about screwing up on every time I go back to see my DR with a new script. It usually takes 4-5 weeks before I get lucky and actually receive the meds in the mail. You would think this time and age in 2014 a company could work out the bugs and work more efficiently but it still surprises me that ORX is still the same business. I got to the point and fight to get where I didn't have to use them and offered to pay cash for it in the pharmacy in town but of course it couldn't be that easy and the answer was "NO". It is like being in a bad dream every time I have to dial for customer service. I get to the point where I just throw up my arms and give up. I go months without meds due to their inability. I hope by reading this post it will save someone a stress induced coma....

I am faced with a most incredible situation with a pharmacy I was willing to pay cash for... I spoke to one of the supervisors last week by the name of Stephanie (I left a message for her this evening but was unable to reach her). We agreed that I would return a misdelivered prescription and that the correct prescription would be filled.

I paid $225 in advance for a prescription that NEVER arrived. Never pay OptumRX in advance or you could wind up like me. The company is not willing to meet me halfway. I'm not sure if they ever mailed my meds in the first place, what I do know is that I am out $225 and have no medication.

My doctor has Faxed prescriptions to OptumRx and after waiting weeks I call only to be told they haven't received the prescription. The most recent episode was in October 2014 when two prescriptions were Faxed: one was received - the other which happened to be a controlled substance wasn't. My doctor's office Faxed another prescription - again OptumRx claimed it was never received. Finally my doctor's office called OptumRx and told them a Faxed prescription was on its way and waited to be told it was received. Finally my prescription is on it's way. This has happened a number of times when dealing with a controlled substance and I am not referring to a Narcotic. Makes me wonder what happens to those prescriptions that were sent? I have complained to United Healthcare who took the complaints; however, nothing happens, they keep on using OptumRx. This mail order pharmacy should be avoided at all costs. I will change my prescription plan as soon as I can and dump OptumRx.

I suffer from a rotator cuff tear and have been in need of surgery for over a year. I have been forced to postpone surgery because I would lose the ability to use my right arm for 6 weeks and I have been rehabbing my house. My surgeon has been filling a hydrocodone script for the lowest dosage- ONE PILL DAILY. I visited my dentist recently who showed me that I was on a list, warning doctors that I have filled 4 or more scripts of narcotics. This list was complied and distributed by OptumRx even though I went to Walgreens. Nothing like being on a list of drug abusers for taking the lowest dosage available. Just wanted folks to know how they might be mislabeled.

I was informed by my local pharmacy that they could no longer fill my prescription because OptumRX wants me to fill my prescription by mail order. I had to waste my valuable time, get through their telephone hell system and and opt out my entire family. If they want to promote their mail order service then do it through traditional mean. You don't do it by DENYING someone medication to someone who has paid their premium on time for years. The practice should be OUTLAWED.

Through my Dr's office a request for injections for my knee (Supartz Injection) was submitted to OptumRX in early October, around the 10th....to date I can't get any information on this request. I have placed calls to OptumRX requesting the status of this request and the answer is always the same..."we did not get the request in writing." I have been with my Dr's office which has been rate all 5s in their customer service has continued to be an advocate for me continuing to complete and submit the required forms OptumRX states they never received. I have call Untied Healthcare to request assistance but to date I have not received a resolution. This ridiculous!!! United Healthcare should be embarrassed to be associated with this company unless this is all a ploy of United Healthcare to save money by allowing a incompetent company such as OptumRX send their customers through this frustrating process to avoid a approval. Whatever the reason is for United Healthcare to allow OptumRX to handle THEIR CUSTOMERS in this manner is unacceptable! I am really considering changing insurance companies since it is open season.

At first they filled my eye drops correctly, (Brimonidine and Latanoprost) Used for glaucoma. Then out of the blue they started filling them incorrectly. Not enough to last the whole 3 months. I am a retired RN and know how to count drops per bottle and how long they should last. The doctor wrote out specifically the amount of bottles they were to send. They fill 2 bottles shy of what is needed. I have had to call them and email them and resend the prescription to them over and over. They would correct it finally, except for this last time. I am still dealing with them regarding the correct amount of Latanoprost they should have sent. I hate they are the providers of the insurance we have to use. They genuinely do not care. It helps to vent and hopefully if enough people complain they will clean up their act.

Medicare has a top limit for the year. When the year starts I know I'll be okay. One prescription went from (rounded) $250 to 980 in one month. One $11 now $90 and one 165 now 695 retail prices. These are what put you into the gap. I called OptumRX and was told they are not responsible. It is their responsibility to go out and find the best prices for their customers. Great to pay low copay, but that doesn't help rest of year. I tried to call and know it's just a call center, no one of any authority to speak with. Not good to deal with.