OptumRx Reviews

Optum Rx, owned by United Healthcare, puts profits before people. I am a type-2 diabetic and my doctor has found a great combination of drugs that have kept my A1C well under 7 for two years, including Rybelsus (the pill version of Ozempic). Before I started Rybelsus, my A1C generally came in between 7.2 and 9.0. In the past three months, Optum denied one of the prescriptions that have been helpful, Jardiance. And this month, they are denying benefits for a second, Saxagliptin/Metformin.

These people are from another planet, and make things so difficult and frustrating. Just read the reviews. YOu have to call and call and call and then wait wait wait. They don't care about your health.

Overall, I had an awful experience. Went to switch due to my insurance saying Optum Mail Order is cheaper. Husband received a prescription from them, it went fine. I nervously decide to embrace a new opportunity. I provide the address/phone/fax listed on my husband's prescription. Apparently that was wrong.... Per the rep I spoke to. They gave me the correct address. Not sure how I was supposed to know unless, per what she said, I went to some prescription refill form?

They should be ashamed of themselves. I have been receiving the same medication at the same dose for over 10 years and I have to fight every single month in order to receive it. There is a problem EVERY SINGLE MONTH that requires huge amounts of my time and many times it simply requires in the end is a "hold to be removed". If it's not a hold, it's an exorbitant copay despite a copay assistance card - I'm sure a scam to make more money for themselves.

I'm disabled some and have had rheumatoid arthritis for several years. It's been acting up because my former doc did nothing but put me on ** and then wouldn't refill. I found a wonderful new doc and she said ** is a temporary relief. She ordered me ** and submitted to Optum Specialty. It's very expensive and after working out a plan thanks to Medicare, it got ordered. Now they have promised me 3 dates for delivery so I make an appt each time to go to doc for them to show me how to do the shot. I had to reschedule that appt with doc 3 times because the drug didn't go out when they said it would. I got no reason why it didn't go. I don't have car so I also have to arrange a ride to the doc.

What a terrible experience. I was on hold for ten minutes and finally, the person who took my call was acting like a robot and I apologize for using such a strong word but she kept asking me to repeat everything I had already told her as if she was a robot. At one point I had to ask her if she was a human....after ten minutes of frustration and getting nowhere, I hung up and will find a provider that understands plain simple English.

Doctor ordered RX on APR 15th. Received text from OptumRx ON APR 25, 2025 (10 days later) stating drug would arrive by APR 17-APR 20, 2025. Does anybody see a problem with those dates??? I tried filling one prescription since January. I keep getting text saying it’s in progress and will be delivered by such and such a date. However, the date comes and goes no medication. Now it’s April, I called every month and they continue to tell me its process. Finally worked my way up to talk to a pharmacist who said the medication will not be stocked until August. Why didn’t they just send me a text and tell me the medication was not in stock and get it filled at my local pharmacy?

I have struggled for years to get this outfit to fill my meds properly. It's always excuses and silence with these people. My best advise for others is to run like hell from OptumRx Pharmacy. UnitedHealthcare should just send the bulldozers, level this place and start over IMHO.

I would give zero stars if I could. Hours of my life wasted each month on the phone or waiting to sign for a delivery that they either forget to push the submit button or is out of stock and they don’t tell you it’s out of stock. This has happened for 3 out of 7 months, and TWICE this month (today was supposed to be the rescheduled date and they messed that up too). Their incompetence is a joke and if I had any other option I would gladly give my business to any other company. I’ll definitely be sharing this feedback to my employer and hopefully they get enough feedback to change providers. Avoid this pharmacy if you can.

I am writing to formally express my deep dissatisfaction and frustration with the ongoing and unacceptable service I have received from Optum regarding my diabetic test strips. As a diabetic patient who relies on regular glucose monitoring for my health and safety, the repeated issues and lack of accountability on your end have had serious and negative impacts on my well-being. Despite my primary care physician prescribing three boxes of diabetic test strips per month to support my daily testing routine (I test at least 10 times per day), Optum has consistently changed my prescription without notifying me. Each month, I only find out about the changes when I receive a delayed notification that my order has been modified—not in accordance with my doctor’s orders or my medical needs.

Why cannot Optum use a better labels that can either peel off easily when the container needs to be thrown out. Why can’t Optum not understand that the patients don’t want their medical information in the thrash can.

I would give them zero stars if I could. Absolutely insane how bad they are as a specialty pharmacy. Every other time I try, I can't even log into my account because I apparently "don't have an account" or "don't have any specialty prescriptions" (spoiler: I do, and have for years. And when I try to 'register', I can't because "you already have an account"?). They lose track of prior authorizations. They lose track of insurance. I honestly can't even describe the number of hours I've spent and tears I've shed trying to just get my medication on time when all of my information is in order on my end.

One of the most awful companies I have worked with in my life. In November 2024, my hospital pharmacist sent a delivery order with a coupon and copay to Optum Rx to reduce the cost of my prescription inhaler since my insurance did not cover the inhaler. I had initially picked up my first prescription for $15 and it was put on an automatic refill via Optum. I received the medication via mail and received a $212 dollar bill for two prescriptions. I called Optum after receiving it and was told the coupon did not apply to my order, I provided the coupon information and was told to wait for a call back. I didn't receive a call. I called again, explained the situation AGAIN and was told they had no record of my previous call. This time they told me again they would work with a specialist to get this issue resolved and give me a call back and gave me a case number. NEVER RECEIVED CONTACT.

OptumRx is the worst pharmacy I've ever encountered for a plethora of reasons, including little to no communication from the actual people working there and their website and mobile app, mixed messages when speaking to different people, and persistent issues with filling my prescriptions that I get every 90 days, with them always having to contact the doctor for questions (even when the doctor has provided everything they needed). Avoid using them if you can help it!!!!

Used a reputable broker to find the best coverage for one of my high cost prescriptions. Paying OptumRx an $84 monthly premium to get the best cost on a drug thru mail order. Unimpressed with the runaround by OptumRx since January and still no prescription! The Dr. submitted the prescription and it was cancelled. I called and the CS rep said they didn’t have inventory. I challenged her as the Pharma company indicated backlog was resolved. I asked to speak to the pharmacist and he apologized and said they had plenty of inventory but I needed a dr authorization.

I keep getting thanked for choosing them, but in reality, United Health does not let you use a local pharmacy for more than two refills. Then, you have to switch to OptumRx on your own (they do not switch you over to ensure seamless refills), get your medicine denied, call your doctor to sort it out and get another prescription sent because there's no one to speak to at OptumRx or United Health.

If you have a choice, run like H E double hockey sticks, be prepared to deal with a Prior Auth every time you have a new prescription, or you see a second doctor or new doctor at the same clinic who requests the script. You will receive prescriptions late, Optum does not care if you suffer without your prescription or the side effects it causes by interrupting you being able to take it. The process is painfully slow, you will be calling your own doctors' offices, chasing every piece of this around. Have kids? Dear lord, every single time you get a prescription be prepared to waste hours of your life speaking to people who speak English as a second language, not well mind you, so you will experience language barriers. Even prescriptions you've had for 10 or more years. You may have to deal with a prior Auth multiple times a year for the same medication.

I have NEVER had a good experience with this company. In fact, they are SO terrible and unreliable, that I have ended up in crisis services with extreme withdrawal symptoms because it has taken WEEKS (and sometimes I have NEVER gotten the meds) after ordering with them. Unfortunately, my insurance requires I use them, so I don't have an option. If you have ANY other option, do NOT go through optumRx. They are the worst company I've ever had to deal with.

Optum Rx is the absolute WORST! It is no surprise that they currently have a 1.1 star rating with 2,599 reviews. My doctor sent a prescription for Synthroid which they refused to fill because it was a "high priced" drug and not covered. My co-pay would have been $99 for a 30-day supply had they filled it. My doctor reluctantly sent a prescription for Levothyroxine on 4/08/2025 and Optum Rx sat on the prescription and did nothing! I messaged Optum Rx on 4/11/2025 and was told by Tina T. that she would expedite the order and proceeded to confirm shipping address.

Getting a specialty prescription setup with them is such a hassle. And when they fax a request to the doctor they send the old prescription request of the incorrect medication. Most the people there are from the Philippines that don’t know how to effectively communicate with anyone. They tell you they will call you back when they don’t. And they don’t listen to what you tell them.

Tried for 1 month to have a script filled. They played games will billing and sending me in circles. I ended up in excruciating pain without this medication and ended up paying out of pocket as a result. What a true nightmare. Shame on you OptumRx. I’m hoping for a class action lawsuit.

A recent 10-day prescription for was inadvertently sent to optimize. When I called Optum to have it transferred, I was told it was already being processed for delivery. Fine, I thought. I’ll just start treatment a few days late. Well, Optum did cancel the order, just never told me. Days later, I checked the order status and saw it was being held by UPS at the request of the sender. So I call Optum again who apologized profusely for the mix-up and employee error. And say they will process the transfer so I can finally get my medication at the local pharmacy. I am on the line for at least 30 minutes while they make the transfer. The next day, I go to the local pharmacy. No order - nada from Optum.

Worst prescription drug coverage. Always an issue with my meds. They only allow 90 day med supplies from certain pharmacies because they want you to do mail order. But I live in an area that is not secure and frequent package thefts, so that’s not an option. But the pharmacy they approve of doesn’t have one of my meds in stock consistently so I have to use 2 separate pharmacies. The medication copay for brand name medications is ridiculous even though I have tried several generic options and all were unsuccessful. It’s one issue after another with this drug coverage/insurance. They denied my asthma inhaler at one point, leaving several days that I had to go without my inhaler, an essential medication that I’m supposed to take daily to prevent asthma attacks. They denied it because it wasn’t on their list of “approved medications”. If I could rate less than 1 star, I would. It’s truly a shame that I got stuck with this terrible insurance from my job.

This place has been an absolute nightmare — every month I get some kind of hiccup. They recently changed packaging for my MS medicine, so it is no longer temperature controlled. The pills melted together and the insides fall out when the pills are separated. I mentioned this to the pharmacist, and now they call me everyday telling me to be in touch with the manufacturer (for something that is clearly a problem they caused). They are the worst pharmacy I have ever experienced.

Optum pharmacy should be put out of business and any certification and licenses they hold canceled permanently. This is not a good pharmacy. They refuse to fill valid prescriptions even if it’s just allergy or cough medicine unless you call multiple times and have to threaten legal action. They refuse valid prescriptions by valid doctors because the doctors are writing prescription on 36 or 90 day time frames which is completely standard in the industry. They often will only pay 21 days out of a 30 day cycle and expect you to go without your medication for one week. Customer service never fixes anything and their pharmacist don’t seem to know general pharmacology answers. This is just mind-boggling to me that these people are still in business. They are horrifically bad at running a pharmacy.

I had been using Optum successfully for several years and was happy with it. For no apparent reason, the medication I need to keep me from having a stroke was set to be refilled, but it was never refilled. There was no reason given, just that I could expect delivery on the 10th. The 10th came and went, no medication. I tried contacting customer service with no success. I emailed them, only to be told that they received my email and someone would be in touch shortly. I am still waiting. I switched pharmacies (Sam's Club!!) and have no more prescription worries! OptumRx---- YOU'RE FIRED!

Although the representatives are nice, they are not helpful. I am unable to order a generic that works for me from a company I've gotten it from in the past. Other mail order services have assisted me by requesting the manufacturer of tablets I know, work. OptumRX says it will only work with one manufacturer. As that company's generic pills don't work for me, and insurance will not cover non genetics, I'm angry and in pain.

All works well with Optum most of the time. But avoid the off-shore Call Center at all costs. Every time I have had to call, it takes forever to get past the AI maze through to a so called “advocate” and when I do, I can understand about every other word, which is dangerous when taking meditations. They need to invest in their customers' best interests and move their cheap labor workaround to US based Call Centers.

If I could give a 0, I would .. Was on phone yesterday for 1:30 min and today for over an hour. I paid for the prescription out of pocket and, and I submitted a claim for reimbursement. I cannot see the claim I did from March 5th. No one can seem to help!!!! Horrible service. They keep just transferring me on the phone.

Worst company ever! They somehow send me half a script, my bottle shows it's supposed to be 60 but when I break the Optimum RX seal there's only 30? I didn't notice this until they started calling and calling and calling me leaving messages that's its extremely important!!! I usually ignore these calls because they usually are just wanting to ask me stupid questions about things they already know just wasting my time. Now I speak directly to a Pharmacist "This is Difficult they hate letting you talk to them". And he lies to me! Told me it would be fixed ASAP I will get the missing medication Tuesday Or Wednesday we'll it's Thursday now and they cancelled the order??? I called again and get gaslighted another thing customer service is trained to do! They just got the script from my Dr they are reviewing it? No they didn't just get it from the Dr it's a Optimum RX mistake or theft! They are dragging out!

Poor customer service. They kept changing their story about why they couldn't deliver my medication. Every time I called they had a different interpretation of my prescription, with different amounts or dosages. Would not ship any the medication in a timely manner.

I’ve had more reliable communication with a brick wall than with Optimum Prescription Home Delivery. Not only did they fail to keep me updated on my order status, but when I reached out for help, I was met with obscure reasons and a cranky Delilah representative. The lack of clear communication is absolutely maddening. Delilah’s games are mind numbing. As if that wasn't enough, my prescription was discontinued!?!! What?’ I have 2 refills. Delilah could not explain this with any clarity. Zero notification, not a single word of explanation or apology. It’s as if they’re allergic to reliability. And don’t even get me started on the total lack of confidence I now have in this service. I’d rather go without my medication than trust this company to get it to me on time. Save yourself the frustration and look elsewhere—this service is a joke, and not the funny kind.

Worst insurance company ever. Even if you win appeal the process starts over the following month. They think they know better than what a doctor says. Some money laundry scheme company with big corporations to promise benefits to workers but actually don't. When will this stop.

If you want to make sure you don't ever receive your medications on time. Use OptumRx. Aside from the rude customer service, I continue to have issues with delivery and orders filled. Even if my doctor calls in the order, they sit as pending and I don't get any notifications that it's pending. I try to ask what are they waiting for and they say there is info missing or they need to validate. What are you validating when my doctor has already submitted the prescription. Such a waste of time and energy to use them. Do yourself a favor and go to a local pharmacy to get your meds filled or sit on the phone with someone from the Philippines to figure out what happened.

Every time I speak to customer service every one is worse than the other one. The first time they send me the three month supply in my address. Next one sent me the address I lived 10 years ago. The person who I spoke to, she said, "Is this your correct address?" I said yes. She still sent me to the old address. They are the dumbest people in the planet. I am very disappointed. I switched my place to get my medication. Capsule is the best pharmacy in entire country.

I received a preauthorization for a drug for A1C - Took the drug and it was working - 2 months later it was denied. Dr. sent another preauthorization - It went to appeals - Dr. explained that I was already on the drug and it was a renewal and that it was working. Once again denied went to appeals - Once Optum denies the drug it always goes to appeals and appeals is United HealthCare that they contract with. Around and around we go! Never got it renewed! Very clever system to deny coverage.

The pharmacy never called to let me know there was an authorization issue even though I called 3 times to verify my second starter dose was ready for shipment. They stated all was good to go. It wasn't. Needs more communication

Only been using Optum for a short time but long enough to know I wouldn't recommend to anyone, they won't prescribe medicine for my sleep apnea, don't why are healthcare insurance switched to them but don't use if you don't have to.

I would love to give negative stars. This place is a complete joke. I've called 4 times on the phone over 4 hrs total. Should have had my medicine 4 days ago and I still do not have it. My treatment is delayed because of this pharmacy. When my local pharmacy could have filled it on day one. Totally ridiculous.

Prescription refills are filled and sent timely and always the correct medications and expected dosages/quantities. Informative updates are provided by emails from OptumRx when necessary.. Customer Service responders have consistently provided top notch assistance with informative insight & information directly related to my concerns.

This company does not even deserve one star. I feel for the poor people answering the phone there - it is not their fault that the systems at this pharmacy are not only so slow but are ALWAYS WRONG!! it is so frustrating to have to spend hours and hours EVERY month to refill my son's specialty prescriptions. I don't know how it is possible for their system to be that out of sync that deductible information is ALWAYS incorrect, consistency is a fat ZERO and their systems are ALWAYS down. I can only imagine their agent handle time and drop rate. Garbage pharmacy that I am forced by my employer health plan to use.

I am beyond disappointed with OptumRx and their refusal to cover my essential asthma medication. As someone who struggles with asthma daily, relying on this medication is not a luxury—it’s a necessity to maintain my health and quality of life. Instead of offering prompt assistance when I needed it most, OptumRx stonewalled me and forced me to jump through endless hoops, only to give me a flat-out denial in the end.

I caution anyone considering using their service. Initially, it seemed very convenient. But their service is rapidly going downhill. Now it is costing me more and could be medically dangerous. They constantly have delays forcing me to ask for a short supply of pills from my local pharmacy at my cost. If it were a life sustaining drug, their incompetence could harm someone.

There should be a negative star. Absolutely the worst experience. Words cannot describe the ineptitude, misdirection and poor service. Needless to say I have to take my business elsewhere. Please don’t waste your time.

This is by far the worse pharmacy plan we have ever dealt with. It takes forever to get a prescription approved and then when you do they deny it 6 months later and don't care at all about the patient. Everyone I have talked to are rude and act like they have no clue what's going on. If I could give no stars I would.

I've used OptumRx for 7 years now. They were never stellar in service, but lately, they've been terrible. Prescription #1 was for blood pressure meds that the dr. prescribed 1/2 tab per day. Initially, all was fine. Then, Optum switched manufacturers and the pills are so tiny (less than 1/8" in diameter) that they cannot possibly be cut in half. I called and was told I'd have to speak to a "pharmacist". I was transferred, and explained the situation. She said they couldn't choose manufacturer, AND they could not possibly substitute the 1/2 size tabs and I'd have to go back to dr. to get a new prescription. That's even though basic math tells them that it's the correct dosage.

This pharmacy has a very disrespectful staff. I called three times and I waited 30 minutes on the line and when I was asking questions they hung up on me because their answers were inconclusive. Some lady named Eun was extremely rude and I believe she is the one that hung up on me multiple times and even yelled at me over the phone. She continued to be disrespectful and when I asked to speak to a manager she ignored me and put me on hold. The customer service is horrible and not to mention she was asking me questions that had nothing to do with the topic of conversation I presented regarding the manner I was addressing. I am very upset at the level of disrespect from this line.

Orders placed January 20th, 2025 and March 3rd, 2025, account was set up early January through my insurance provider, UHC, to begin a 3 month supply of insulin as my regular pharmacy was only allowed to supply a month supply, or, specifically, a 28 day supply with left me always a few days short on my insulin. Chat message to UHC on March 6th what is taking so long, they directed me to contact Optum who fulfills their orders for the 3 month supply.

This Rx company is by far the worst I’ve ever dealt with ever ! Total miscommunication on their part. If there is a problem on my order they don’t contact me. Just let me keep thinking my medication is coming but no it’s on hold. When I call it takes forever to get by the computer telephone service to a real person, and then it’s some person in the Philippines which I cannot understand and chickens running around crowing in the background. Very unprofessional to say the least. I’ve been waiting over a month for an Rx I Already PAID for!!!

My plan switched from Express Scripts to Optum at the 1st of the year. It forced me to switch 2 medications to Mail order (or they wouldn’t be covered for 11 days out of every 54 days per my plan coverage). Since January 2nd, I’ve had 27 phone calls (over 20hrs on the phone with them), just to run out of 1 medication twice & about to run out again this Friday (in 2 days), with the prescription being “stuck in review” for the 3rd time in 5 days (every time it was approved & started processing it got flagged for a different “review”). Running out of this medication is dangerous, but they have no regard for the patient for patient safety or their contracted duty (as both the prescription coverage provider & pharmacy).

I would give this company a zero if it had it. Messed up my mail orders from 2024 to now! Cheaper yes but not worth the hassle. Stay with a retail pharmacy if you can. They care more than this company!

Optum failed to contact the correct prescriber which delayed meds for 2 months. Online system information re RX status conflicts with what phone advocate says. 75% of phone advocates are rude and condescending.

Absolutely terrible. 95% of the reviews give them 1 star. 95%!! They give conflicting information, their portal is almost always inaccurate, their customer service (with a few exceptions) is generally uninformed and unhelpful. Very very bad.

Every time I use Optumrx it's always a good and positive experience. The staff is always friendly and helpful. They have great customer service and are knowledgeable. They Always always have new suggestions to make my mail order experience better.

This company does not train their employees and they give you false information or the runaround. Their feedback is inconsistent and they are only here to be thieves and steal money. I absolutely HATE dealing with them and their dishonesty and incompetence.

The worst pharmacy. If you would like a week after they received your prescription then to reach out to you to let you know they need more information. Do not use this pharmacy. They should be shut down.

I REALLY wish my primary care doctor's group had not sold out to OptumRx! I get surprise bills MONTHS after the date of service, and you can't pay online with a credit card unless you sign onto their "patient portal," which I don't trust at all. It's a monstrosity of a bureaucracy -- just what you'd expect from Big Med. I had a 10-minute appointment with a podiatrist with New West Physicians (part of the OptumRx group now); no x-rays, no lab work at all. The doctor had a quick look at my toes, and that was it. Total charges submitted? $833!!! Are you kidding me?!?! My insurance paid all but $94, which I still think is outrageous for a 10-minute appointment that required no tests! Ridiculous.

This company is awful my company switched over from Express Scripts to these folks and it looked promising. I stayed on a call with them 40 mins last week to get my account set up and place my orders. I got one medication and not my second. I gave the rep my Dr's contact information and she stated Express Scripts had transferred the script to them. Today they have no recollection of that conversation or the prescription, I am having to refill at Walgreens as I have been so what good are they if you order online and have a prescription on file?

I have had a reasonable experience with OptumRx except in one major area, the call in phone nightmare. The phone system that you get trapped in is horrific. The experience I had today just to get a simple question answered is enough for me to look elsewhere for my proscription needs. If you never have to call them and only use online your experience may be a three to four star. The phone maze however might cause mental illness.

I can’t stand why things can’t get settled right! I had issues before and now the same thing again!! The last time I used your home delivery I started having the same issues. Now the same issues again. Not getting my order straight and not sending all my meds on time. Please understand that this is frustrating. Plus phone services is frustrating. Sometimes I am on hold for a long time and switch from one department to another.

Title: Frustrating and Inefficient Customer Service Experience. I had the worst experience trying to create an online account with OptumRX. I was transferred four times, and each time, I had to start over—answering the same identity verification questions again and again. It felt like I was stuck in a never-ending loop with no real assistance. The system is beyond frustrating and completely inefficient. Instead of actually helping me resolve the issue, they just kept passing me around, wasting my time. A company handling important prescriptions should have a functional, user-friendly system—this was the most ridiculous process I’ve ever encountered. OptumRX needs to seriously rethink their customer service and account setup process. If I could give zero stars, I would.

I have never seen such a poorly ran company, from management to service this company should be embarrassed and ashamed how they treat their customers. Please stay away from this company. A complete mess

I've used OptumRx for years because my insurance required it for in network rates on 90 days supply refills. Fine, whatever, I complied despite finding better pricing at local pharmacies. The last 2 times I've requested refills, they've been "on back order" and were delayed by weeks with no explanation, leaving me without my medications. Meanwhile the local pharmacy was able to fill the prescription without issue.

Never received any notice that my prescription was not in stock. Unable to long onto site for over three days, and multiple attempts each day. When sight finally loaded, found out my prescription still had not shipped. When called to find out why, was left on hold for over 30 minutes and then hung up on. When called back, was told they don't ship over the weekend. Plus they don't tell you anywhere on website that it will take 2 weeks to get prescriptions. Amazon pharmacy has the same price, site always loads, and you receive your prescriptions next day. For an online platform, let alone a home delivery pharmacy, you could not be any worse. Will post this same review everywhere, so that people know to avoid you.

If possible it would be negative 100. The absolutely worst ever. I have been trying to get medication since January 28. They lose the prescription or say they never get it. They say the 50 milligrams at 3 pills a day aren’t allowed so had my Dr send in prescription for 1 pill at 150: they never got that. Then say need prior authorization which I have verified three times now that it is good. They are snakes. I wouldn’t recommend to the meanest person on earth. If you want a good mail order pharmacy go with express scripts, they are fabulous!

They won't add generic Flovent diskus to the formulary. I used this medication for years, and would prefer to steer me to higher cost medications with side effects. I pay lots of money, and get nothing. They suck.

Absolutely garbage coverage! They fight filling each prescription. Each customer service rep tells you a different story about the issue. Denying autoimmune medications and having astronomical pricing. They wanted $1500 for a generic 90 day medication supply. I called Walgreens and without insurance only $30 so through Walgreens 90 days will only cost $150 versus through them $1500.

Stay away from this place unless you like delays in your orders. Nothing but issues with every single order I’ve placed and it should not have happened. Go to your local and save yourself a lot of frustration and wasted time on the phone talking to their useless customer service center!!!

Constant denials/changes in prescriptions without my consent despite my doctor constantly contacting them to verify my conditions. Consistent screw-ups to my accounts by Optum's online system defaulting to one of my old addresses and multiple account numbers getting screwed up. And you have to call them to yell at them only to get bounced around between five different departments because nobody knows how to do their job, or just doesn't care. This company only exists to suck their customers dry. Optum and UnitedHealthcare alone could have caused the United States to finally catch up to the rest of the world and adopt universal healthcare if our country was even remotely functional. If your company switches you to Optum, try and find another place to work. I'm not kidding. Heck, I got fired from my job, and after the initial shock from getting let go wore off, my first thought was "at least I don't have to use Optum anymore"!

Optum owned by United Healthcare is such a mismanaged and disorganized outfit. Doctor submitted my 2 scripts and I logged in added payment method and I thought it was all good. That was until I received emails saying the order was on the hold without explanation. So I was forced to call - the rep couldn't find me name, member #, SSN, etc. Had to get a another gentleman on phone and he found my account. He explained the account was on hold because the price jumped up 300 % for Ubrevly and said it was due to the 40% deductible due up front on prescriptions. I said, "Cancel that one and only keep my Toprimate" which he said, "I have to transfer you back to another agent." That lady assured me she cancelled the expensive 353. Ubrevly and would process the 0.00 Toprimate for me.

Called Optum to find out my cost for Restasis for dry eye and was told that first my doctor would have to do a prior authorization for it. Went to the doctor on a Friday, and she did that. I logged onto my account on Monday and saw the price was $375. I called Optum and told them I don't want this medication because I can't afford it. On Thursday I received email that it was being prepared to ship. I was then told that I can't cancel it - only the provider can cancel it by doing a void request. My doctor's office then called them and canceled the order. I logged on and saw that it had been canceled and my card wouldn't be charged. I thought that was the end of it. On Friday I received an email that the Restasis has been shipped - but it's a DIFFERENT order number. Definitely Optum's mistake or their way of scamming people! They are supposed to send a return kit, then will issue the credit to my credit card.

Horrible. Spent MONTHS trying to get authorization for a medication I've used (and am required to take) for 20 years. Disorganized, poor customer service. A mess. They don't care about patients. They don't take any action or respond in a timely manner. One delay after another. Then they refused to provide me with a copy of the "documentation" used to come to their decision even though it's required by law. Beware.

I called OptumRX and was told with my insurance and savings card, my prescription would cost $0. I spent hours back and forth on the phone with their customer service before finally being told my order would not ship until I paid $1200 for the prescription I was quoted $0. It was the most cumbersome, challenging & unpleasant experience trying to fill my prescription.

At first it was fine and I'd receive my refills with no issue. For the last 2 refills I've had to call their customer service to find out what's going on. The auto menu to get to talk to a person is a nightmare. Once you get to an actual person they are friendly and helpful but the whole point of using home delivery is that you don't have to lift a finger and your medications arrive on time. Now I have to go to my local pharmacy since there was some system error. Very frustrating and disappointing.

Was great in 2024. Two months in and 2025 is a disaster. App doesn’t update, keep sending notes ever after completing the reason for hold and spoke to rep. Then following month same issue. Don’t tell me on hold. Then on hold for rep 30 minutes and says no one available and hangs up. App says delivering. On day it was supposed to come get nothing. Call and they say nowhere to fill but will expedite. After hold, "Sorry I can’t get your order unstuck."

My husband and I just made the switch to Optum. We had been using Walgreens through our prescription insurance plan. We had so many problems: lack of follow up and communication, meds routinely out of stock, partial fills routinely, long lines etc. So far Optum has been exemplary and the pricing is better as well. Love their communication and home delivery service. So far-not even one tiny problem. Optum has our strong recommendation!!

Pure garbage! They denied my diabetes prescription. Stay away from this company if you can! Even had my doctor send a letter! Nope denied like it was nothing! I wouldn't recommend this insurance to anyone!

After a disappointing and frustrating conversation with a customer service representative, I told her I will stay on line to leave a review. She ended the call by muting and not disconnecting. I waited 8-10 minutes. I occasionally said, "I'm still waiting for you" to end into her muted call. (I knew she was still there) … Finally, she quietly transferred back to their main number. She was hoping I was going to hang up. This was very poor customer service and she was wasting my time and her company time trying not to get a well-deserved negative review. (Fortunately I had written her name and she got the review).

If your company switches to OptumRx plan for denials. They collect premiums and deny coverage. My doctor prescribed, filled out my pre authorization and they sent a rejection letter. So depressing. This is the best I have.

I absolutely hate Optum Rx. I hate that I have to call them with every problem and I can't just go to Walgreens or CVS and ask a pharmacists. I also hate that they only send me the generic version when my Dr has told me that the national name brand is more effective. Why can't I buy my meds where I want and when I want? Why do I have to call this hotline and wait for everything to come through the mail??? I have hated very single interaction with this Co, not because of the people (the people have been fine), it's the company's stupid rules so they can make more money!!! I've also asked if I can opt out of the mail order Rx and I was told that I can't for reoccurring meds. STUPID! Way to be anti-customer.

If I could rate zero I would. It doesn’t matter what prescription you’re trying to get covered. these folks always have an issue with something. I recently had to refill a medication. On the site it said I had one refill. Then I got an email from Optum, telling me that I didn’t have any refills and they had contacted the provider for authorizations for refills. At 5:01 PM I received an email saying that my provider had declined to refill the medication. They also requested that I called the provider.

This company should be ashamed of themselves. Typical corporate medicine, three doctors have tried and stated that I need a specific medicine, they've filled out prior authorization after prior authorization to have it denied because Optum Rx doctors said I don't meet the standards. Garbage these people.

This company has no idea what it is doing! I spoke to a "specialist" about doing an appeal for a prescription the FDA has approved. On a RECORDED line the staff member told me I had the option to do appeal and do a non-formulary request. Called in to see process AFTER my MD prescribed a medication that is needed and they denied it. The staff person told me now today an appeal and/or non-formulary request isn't an option for me! LIKE WHAT!?! You just wasted my time and the MD's time by giving false information to me! You should have to honor what I was told! All they do is try to dictate where I can get my scripts filled and at that rate never cover anything! They are money hungry, and it shows!! Worst company EVER! This is the second time they have given me inaccurate information and it's disturbing to me!

Pro: pleasant to deal with. Con: overpriced and my insurance company contacts with them so I cannot go elsewhere for my prescriptions which is extremely unfair. Not sure how this is even allowed to happen. They also don’t accept goodrx coupons which is a shame.

Denied coverage for drug my wife had been on for months after “open season” change to UHC. Continued to deny appeal after appeal even after Doctor supplied all the requested information to approve. Hid behind “more information needed” without specifying and wouldn’t talk to Doctor directly. Had to file complaints with state insurance commission and Medicare and still waiting on resolution. This has been going on for 3 weeks and had to purchase on our own.

Warning to Optum RX customers who use inhalers: Optum RX in January, 2025 tripled the price on my inhalers without warning. The price jumped from $147 to $471. When I called to complain, they did refund the $471 pending the return of my inhalers that were already in transit. However, when I tried to get a return envelope, they rescinded this and continue to demand the $471, even though their own website shows local pharmacies when these inhalers are priced at $147. This is the most egregious abuse of trust to saddle elderly people on fixed incomes with such outlandish price gouging.

First off don’t walk run from OptumRx. I didn’t even know where to start with these people. I’m a heart transplant 14 years and every time I have to change my insurance based on where I’m living or other factors I have to deal with the new pharmacy. Please understand I’m a reasonable person 30 years as a commercial pilot Forced him retirement at age 50 because of a heart attack and subsequent heart transplant. I take any rejection medication twice a day every single day for the rest of my life if I don’t take the medication, I get sick and I die. It’s kind of important medication somewhere around the middle of January.

My company uses this second rate insurance company for prescriptions. Last year I had no problem filling any prescriptions. This year is completely different. OptumRx does not want fill anything. Prescriptions that I have had for years are now having to have an authorization from the doctor before they will fill it.

This has been the worst experience I have ever had with a pharmacy if that's what you call them. I have tried to get a Freestyle Libre 3 Plus for 2 weeks now. United Healthcare supplement approved it and after 5 calls and numerous texts saying it has shipped then a text to say it's on hold. It's conveniently out of stock. I even talked to a pharmacist last week and then yesterday to confirm the prescription. Funny how neither knew they were out of stock. Stay away and look for different supplemental insurance. United Healthcare doesn't answer email questions and when you call the customer service you get someone in another country, typical outsourcing from Big Pharma.

I have had to use Optum Specialty pharmacy for several years following a heart transplant. My insurance approves ONLY them to dispense my immune-suppression meds. Every single time there is a medication that needs to be ordered, filled, change, etc there is ALWAYS an issue that leads me to have to be on the phone consistently for no less than two days speaking to different representatives, repeating myself or the info needed. It is absurd that someone who NEEDS this medication to stay alive has to jump through so many hoops to receive it. If you have a choice of pharmacies, go elsewhere.

My current Medicare supplement plan uses OptumRx for pharmacy benefits. So far, one of my prescriptions was denied outright (even though covered by my previous supplemental plan using Caremark). Two prescriptions were cancelled for incomprehensible reasons, with a statement to the effect that a 90-day Rx could not be filled until I had taken the drugs for 30 days and that the Rx could not be filled for more than the doctor ordered. Since the doctor ordered 90 days, they could have filled it for 30 days but didn't, and they are now waiting for a phone call from the doctor. These two were medications that I had been taking for many years, and I sent OptumRx proof of previous orders from Caremark. I would recommend that potential customers reject any health plan that uses OptumRx.

This is the worst company I’ve ever had the misfortune of dealing with. I am on a specialty medicine that I’ve never had any issues with getting until now. After I verified my insurance benefits they wanted nothing more than to argue and had zero interest in helping me. They just want your money.

A while after I accidentally dropped an open bottle of meds down the disposal, I called Optum Rx to get an early refill. 30 minutes and three different employees later, I was told that an override would be processed and I’d have my med by Thursday. When I saw that it was not included in an order being sent out, I called yet again to find out why. This time I was told that Optum Rx does not provide overrides and it would have to be handled by my local pharmacy.

I transferred 6 prescriptions to the mailer order service they provide(?). Got a text message saying it was too early to fill my RX for Mounjaro. A couple days later I received a message to call about an issue. Girl on line says they do not have an rx for Mounjaro. I said I received a message about the timing. Then she said they could not fill due to supply issues. Said I should use my local pharmacy, at 4 times the cost, to fill the rx which they can't? Tried again a few days later and everything went through fine, or so I thought. Another text said to call them. Same spiel. Young man claimed they had no rx for Mounjaro. I explained it was sent in a week prior. Then it was they can't fill it due to supply issues. Then he went to check again came back on the line and was gone. I called back. Got a young lady. Same story. No rx, then the explanation about supply issues. Then a suggestion to go back to my local pharmacy.

My entire experience was ridiculous. I ended up doing the leg work and they still screwed it up. Your health “advocate“ is a script-reciting call center participant who does not understand doctor offices or work week timing. It’s way easier to wait in line at a local pharmacy than deal with the daily conflicting texts and need to call repeatedly. Ugh.

Spoke with Gretchel customer service representative. These reps are just robots. Lack of intelligence and don’t even listen to the customer. Even when I asked to be transferred to specialty pharmacy he refused. Said he can take care of the refill. When I explained it’s chemo he said, "It’s ok." After 7 mins of verifying everything he states he needs to transfer to specialty pharmacy. I asked him 3 times to speak with his manager and he blindly just transferred me to specialty pharmacy. It takes me 20 mins every time to receive a simple refill of same medication.

This is the worst pharmacy known to mankind!!! I'm only with them cause my work insurance forces us to use them so they recoup the money. They use the doctors to write the scripts but force you to fill at their pharmacies so your copay goes right back to their account after their payout for your script. These people are so incompetent you would think you're talking to an infant. You call in and are talking to someone in ** who tries to speak English but it so far from it. You'd think it's a different language. They tell me my mail order will automatically process when it's time for refill but that never happens, you call in to figure it out, get transferred to 3 different departments 3 different countries and still no help. I can't with these people.

Forced to use Optum RX by my workplace, and absolutely hate it. My doctor changed my medication and it took 2 MONTHS for me to get the new script, after hours and hours of being on the phone with multiple people. And finally, I got the meds. And, because I was 2 months late starting the new medication, I had to reschedule the labs and follow up appointment to review how the new meds were working. Basically, a huge PIA and terrible customer service. If I could drop them, I would in a heartbeat. I would prefer to get my scripts from my local pharmacist that I have known for 20 years.

Turned 65 on 1/7/25. Have Blue Cross Blue Shield with prescriptions thru Optum Rx. I had 14 prescriptions transferred on 1/10/25. As of today 1/20/25, no prescriptions. 2 of my insulins were denied. Because of that, my order was put on hold. I have 15 hours of phone calls with them to get my 12 prescriptions and still fighting for my 2 insulins. Optum Rx is part of United Healthcare. Now I understand the real problem. Stay away and research what insurance they use for prescriptions. EXPRESS SCRIPTS is the best. I had them for 30 years. I am searching for a new supplemental healthcare that uses them.

I don’t know where to begin. OptumRx is truly the most incompetent company I have ever dealt with. Almost every new prescription the pharmacist has a problem with. They put my order on hold and send a message to my doctor and send me a message (sometimes anyway). My eye doctor sent them 3 prescriptions I needed on January 9 for surgery on January 21st. They put my medication on hold that I needed the day before surgery because of course the pharmacist couldn’t understand the dosage.

I've been trying to get my Alzheimer's medication for my mom since December of 2024. It's now the middle of January and still no meds. Now her doctor upped her meds and still getting the runaround. This is the worse pharmacy ever. She's stage 6 and can't get her meds.

Neurologist ordered medication for my 91 year old aunt. I called Optum RX to ensure prescription was received and was told they received it. One week later called and was told the prescription was unclear. Never received Parkinson’s medication. Why did they just sit on it? Worst company to deal with. They give you a run around with no results.

I have had issues with them the very first time I had a Rx filled. Since then, they have charged me incorrectly for a Rx with a coupon card I have on file with them. I’ve tried refilling on the app, calling in and chatting on their app, and it’s been wrong every single time. I do not recommend them. I am currently finding another mail order pharmacy. One that knows how to fill Rx’s correctly and use manufacturer coupons.

OptumRx tells me that they can overnight things to me, and then they don't, especially when I need my medication, when I planned accordingly with my medication. Then they say that they can't do anything about the delivery process. Even though that I have had them numerous times have overnighted things to me.

Horrible service. I had been getting my prescription refills at Walgreens and Walmart. Now they are refusing to cover those and tell me I need to go to CVS or do mail order. I moved my prescription over to CVS and now CVS has to order my diabetic medicine which I will be out of in just three days. Had I been approved to pick up this prescription at Walgreens I would have been good. Now I will be without that important medicine for four days. Just love how these big insurance companies care about their customers. *smh*

This is by far the worst drug company! I’ve been trying to get my medication that I’m out of. They will not let me get a short term supply at local pharmacy. They do not care about their customers. We had Express Scripts for many years and loved them but the railroad switched to Optum and it had been a nightmare!!

Used them over a year and the convenience of mail order was great. Then one order did not arrive in mail even though online records show that it was delivered. I would advise that you look online into what to do if your order does not arrive. What you will find is nothing. There is no way online to report a prescription not received. Then I thought no problem I will just call the local pharmacy and they usually can get it for me the next day. Problem is your insurance already paid Optum so they are not going to pay your local pharmacy for the same medication in such a short time. No problem. I will call Optum and report I did not get the medication and cancel the order. They will not do that. Orders cannot be cancelled but they will send it out again and they make a big deal that I will get free expedited delivery. Expedited delivery means you will get it within five business days.

I no longer have the RX coverage but they are sending me emails about my auto refills!! I can't see anything if I log in because they know I don't have coverage. The left hand doesn't know what the right hand is doing. Previous experiences with them were similarly confusing.

I don't know why OptumRX have so many bad reviews. I've never had a problem with the company, other than when my insurance wouldn't cover Humira and they switched it to the generic brand, once the patent ran out. But, the speed, reliability and customer service is the best I've experienced in any field, let alone medical. Highly recommend this company. Best specialty pharmacy, in my opinion.

This pharmacy is a joke. You call 10 days before your prescription is due and they don’t order it. After they tell you everything is done. I WOULDN’T RECOMMEND!!!! With a chronic illness you depend that medication to keep you in remission. With OptumRX they will never get the med to you on time.

I have not dealt with such an incompetent pharmacy before. Chartwell was a delight compared to this one. Is so so frustrating. There is no record of anything. You need to have all the info each time and every time it appears as if there is no record of it. Ughhh.

My insurance requires that I use Optum Rx for my mail order pharmacy, and almost every time I try to refill a prescription, I get a very uninformative text message telling me that I need to call them to get my prescription sent, but when I call, I can never speak with a person and the bot doesn't understand what I am calling in about, so it takes 2 weeks for me to get a prescription every damn month so my mental state is out of control since I keep coming down off of my medication just to start taking it 2 weeks later. The WORST mail order pharmacy I've EVER had, they do NOT care about their customers at ALL and will screw you over if they get a chance. Do NOT use them if you have a choice...

I have only been with OptumRX Home Delivery for 14 days and I am ready for a breakdown. As a new UHC customer, I have been trying to transfer my prescriptions for home delivery at OptumRX. I had my doctor send my prescriptions and then found that it would not be sent in time for me to run out due to storms in the US. So with many calls and chats to Optum, I had OptumRX cancel 2 of my prescriptions and went to a local pharmacy. That was on January 6th. The prescriptions were just sitting in My Prescriptions as ready to fill until this morning where I received an email that I was opted-in to AutoFill.

It took me one year and about 20 frustrating phone calls to synchronize my prescriptions to be shipped at the same time in order for me to make only one trip to my PO Box. Seems like a simple request. It’s not rocket science, but obviously beyond this company‘s abilities. I won’t go into the excruciating details but all of those one-star reviews were on point.

Called to report prescription rejection and was on and off hold for more than an hour and during the last hold that lasted a little over 20 minutes I was hung up on! You could barely understand the slurred language of the representative. OPTUMRx should be avoided if possible! The last thing you want is absolutely horrible and nonexistent customer service for your medical plan! Pay the extra or spend more time, but please don’t settle for a scum company like this one.

I have used OptumRX for several years. In the past they were a delight to use. About 4 years ago things changed. I have a non-** prescription, so no problem there, but they never sent it to me. I had some extra so I didn’t worry. However they didn’t send my meds again so I contacted customer service. I was told they were out of my medication and thought they might get more in in a month and a half. This went on for 2 years. I contacted my doctor to get my meds through a local pharmacy. My doctor contacted OptumRX and was told they would send them to me right away, so he didn’t send my prescription to a local pharmacy. Optum sent my prescription alright, but it came to me a few weeks later.

First time using this service and my rx was canceled and never notified. Website still says it should arrive on January 8th! When I called they said it was canceled and for some reason I was never sent a message via email or text that my rx was canceled. Fortunately my regular pharmacy was able to fill it for me.

Horrible company to deal with. No compassion and could care less if you live or die. Can't wait to cancel you! Shame on our government to let companies like this operate. Corporate Greed at its finest!

If I could leave a 0 star, I would at this point. I ordered my specialty medication 1/2/2025, called to report that I would miss a dose if I didn't receive by Sunday. They updated the shipping (or so they say). Sunday rolls around and no meds. I do the online chat and go through the process to be told I need to go to the website because it's a specialty med. I do that, am told it will deliver Tuesday. Tuesday rolls around and no meds, I call again. I spoke with a resolution specialist and am told it's definitely delivering on Wednesday, January 8th, FINALLY am given the tracking number. I pull it up on Wednesday, to find that the shipping has updated to deliver on Thursday, January 9th.

This business is corrupt! They send out a 3-month prescription and then, one month later, send out another 3-month prescription and charge you again. Then, another month later, send out another 3-month subscription. My refrigerator is full of insulin and Ozempic, which I don't need. When I called and complained, they told me that if the "plan [insurance company] allows it, then they are free to send additional medication even if it is not time for a refill." That is just wrong!!

If I could give this company a score of negative 100 I would. Blood sucking leaches. We were forced by them to go to 90 day home delivery or pay full price. On home delivery, they overship you meds, overcharge you to the point you have 6 months extra of meds. At the end of the year they attempted to double our price for Eliquis from $100 to $200 for a 90 day supply. I complained and threatened them with bad reviews on every site I can find. They lowered the price back to $100.

This plan stinks. They put many hurdles in the way to fill a Rx for a medication I've been taking for years, just because I'm a new customer. The medication, additionally, was out of stock by their mail order, they took extra time to tell me this, setting off a series of phone calls to locate a local drug store that has it. But they are still insisting that my dr completes paperwork to document my need for this medication, even though I've been taking it for years. I hope the local pharmacy doesn't run out while this is happening and also don't like that they are taking up my busy dr's time for unnecessary paperwork.

Hands down the worst online pharmacy I've ever used. Yes they do accept insurance but they use all foreign-based customer service reps and 9 out of 10 of them you cannot understand and if you tell them you can't understand them or ask them to repeat themselves more than once you start getting attitude. It has been one excuse after another on why they cannot get prescriptions filled. First they pawn it off on the old pharmacy then they pawn it off on the doctor and it is just ridiculous. Shop around people. There's got to be something better. I did happen to ask for a US-based customer service. They sent me to my health insurance and in turn my health insurance sent me right back to them. It's just an ugly circle.

I have been in and around medicine for 45+ years - And I have never dealt with a more incompetent organization. I have to call to renew my prescription every month, and every time it takes 20-30 minutes.

Optum Rx customer service reps are poorly informed on everything. The pharmacists speak double talk and cancel prescriptions they don't have rather than keep it on file for future use. All my local pharmacies had this particular RX but Optum Rx pharmacist says it is a market disruption. Wow... It cost me double to get the Rx filled outside.

Everything through them is slow and customer service is nonexistent. My meds are currently out of stock and I cannot get an answer as to when I can get my meds. If I had a choice I would literally go anywhere else. These guys are a joke but it's not funny.

The chat feature is not running, and my last call to Alicia, the survey feedback was completely disabled by the system. Occasionally a cooperative employee answers the phone, but 90% they are indifferent and uncooperative.

In my opinion it’s all about money to them. They simply will not stop sending me medications even though I have contacted them numerous times. I keep 4-6 months of one of my cholesterol meds at all times. I turned off auto refill but they continue to ship it, and bill me of course.

This is the second time I had an issue with OptumRx. I went to the ER and they sent them my script. Then I received the email later that night after they already told me I was going to receive my medicine that Monday I’ve been called. My PCP made an appointment. Got to my PCP‘s appointment for my PCP to write another script so my PCP sent in my script because they said they were having prescriber issues now. Was the reason for the hold up When it was Friday so I called back in the morning to check on the status. Only for them to tell me that they do not feel prescriptions that the general pharmacies and areas surrounding us feel that if the pharmacy has it, I need to go pick it up.

What kind of company sends needles and no syringes for injectable meds. Multiple problems with medication filling. I can't tell you how many wasted calls I have made to my doctor to resubmit prescriptions. Get it right people...

Horrible company. Sends 90 day prescription refills months or many weeks too early because for them it's all about billing. Their customer service is a joke. Their chat with us service rarely is up and running and you can't talk to a human being. Only way to communicate is via email where they will contact you in 24 hours but don't get too excited because they don't plan on answering any of your questions. My health care requires I use them which is the only way they get customers because nobody would go there if they had a choice.

I have had the absolute worst experience with this insurance!! They have delayed my son’s medication due to wanting to switch his ADHD to home delivery. He relies his medication for school. After hours on the phone getting everything switched over to them they ended up being out of stock. And I have to call and switch it back. And now he is without his medication that helps him function in school. Worst insurance company ever!!!!

Thanks for all the anxiety Optum Rx, it's bad enough that I'm forced to use u because my insurance company owes you... I've been sent the wrong thing, discovered delays when I needed my meds, had to ask to find out things I should have been told... Chat works, sometimes. Plan for demand, and finalize delivery before you announce it. Read.

This online pharmacy has consistently been horrible over the last several years but the past year has been a constant struggle with endless phone calls to resolve issues. The pharmacy kept telling us that they would send automatic refills for my elderly parents but then never set it up to send them their medication. I battled with that for over a year and a half. Now they have started billing them for medication they never had a copay for in the past 4 years. So I told them to stop any auto refills for the medication but they continue to send the prescriptions automatically and bill us. This company is a nightmare to deal with and once they start sending you medications the burden is on you to fix their mistakes.

I will never use this company again or refer them to anyone! I’ve been waiting 11 days for my medication and it still going to be another five! The employees are trained to not tell the truth. I called five times and received five different answers. One even said they were going to do an override and send my Rx to my local pharmacy and never did! If you don’t need your medicine it’s a good company to use!!!! Bad bad service.

All of the other reviews say what needs to be said - my first time using Optum Rx will be my last. I will be out of meds for a week because of their horrific system. Blue Cross, I like your insurance, but your mail order pharmacy is the WORST!!

If I had it my way I wouldn't use this pharmacy, AT ALL. But I work in healthcare and I have no choice because as usual the insurances dictate everything. Whether it's a shipping delay for whatever reason that I'm never told why or keeping me on hold for 15-30 minutes regularly, I just wish there was more consistency in everything with them. I get told one thing by someone then something else the next day, then I have to be the bearer of bad news to my patients that ultimately suffer. It's not fair to my patients at all. You all should do better.

Absolutely the worst pharmacy I have ever dealt with. The representatives you speak with when you call can barely speak English. They don't understand the questions I am asking and can never give me a satisfactory answer. They have been telling me for 3 months that 1 prescription is out of stock. So order it already or tell me you can not get it. Every month they have an issue filling 1 prescription or another and I have been on these same meds for years with no problems from any other pharmacy. Since my insurance switched to this pharmacy I have been without important medications on 5 different occasions.

Online forms absolutely do not work, it's as if they want you to fail to file a claim. Chat does not work. Login fails & requires you to reset your password. Got locked out of my account trying to get all to work. Fortunately downloaded a printable claim form & will try that method. Suspicious that will be 'lost' when they receive it.

Horrible, unorganized company. I have told them so many times that I no longer want their services but they call me at least once a week. They are harassing me and won't take no for an answer. Today they wanted to do an annual review of our medications. I said I'm not using your services so our medications are none of your business. They argued with me so I hung up on them.

Terrible service. I have only been using this home delivery service for a month and have had to chat with 3 different people, call 4 times, request a refund once and explain several times to them my situation. I've had a pharmacist be extremely rude to me because they wouldn't send my script out until they confirmed the dosage with my doctor. I told them my doctor wrote the script it's the correct dosage but they wouldn't send it out. This is over a week after it was supposed to be sent and was already approved for shipping. Awful awful awful.

This is a VERY BAD pharmacy that is NOT interested in serving patients just about making money like a machine with NO personal attention. Their pharmacy prescription system is AUTOMATED and it makes presumptions and ERRORS. THIS IS A AUTOMATED SYSTEM THAT IS FAULTY WHERE OR PROFESSIONALS (pharmacists) ARE NOT INTERESTED IN FIXING-I have the pharmacist in record finally agreeing to the multiple errors after 30min of disputing “HIS EXPLANATION.” This type of auto systems IGNORE PRESCRIPTIONS and don’t fill them they don’t contact anyone about and the pharmacy DOES NOT REVIEW IT. The following errors occurred with me personally:

Don't think you can order your medication with Optumrx and expect for it to go smoothly. In fact, they find some barrier to not process your requests and they don't call you. You find out sometimes too late. Some medication you need to survive. But to them you are just a number. I see a lot of negative reviews and unsatisfied customers. It's time to find another home delivery service. They are unreliable and frankly they don't seem to care.

This company consistently falls short in delivering reliable service. While they may acknowledge their shortcomings, they fail to take meaningful action to improve. I sympathize with the employees, who likely endure inadequate pay while dealing with difficult customers. The company has ongoing issues with billing errors and frequently runs out of medications, which is unacceptable. I cannot, in good conscience, recommend this company to anyone. Their lack of compliance warrants an investigation, and they should be held accountable for their failures.

I received a letter from OptumRX to complete a wellness visit with my PCP for a $50 reward. I also received a letter to receive a $75 reward to complete a home visit with a nurse. I only received one reward. I was told by a representative for OptumRX that the advertising wasn't clear & confused a lot of clients and that they only give out one reward a year. I was expecting my second reward to use for grocery. I'm very upset & I will not be using OptumRX anymore. Customer service sucks. I have had difficulties ordering medications. I can barely understand most of the representatives that answer the phone. I have made a few complaints. It's best that I find another pharmacy.

If you don't need a prescription before you deal with OptumRx, you will need one after. They are literally the worst company of any kind I have ever dealt with. They do not efficiently handle prior authorizations for medications. I have never had a medication that required a prior authorization that I didn't have to fight to have filled because they "never receive" what they need from the doctor's office. They have "never received" prior authorization so many times that I don't believe them. Maybe if a doctor's office did it once or twice, but every time? I am never able to start medications on time, am behind on follow-up doses, and it is impactful to my health.

I've been out of my Pain medication For 8 days now and they tell me it's gonna be another 7 days before I receive my prescription. I told them I can't walk or sleep without it. I've been taking this medication for 40 years. And they want to cut me off for 2 weeks, Unacceptable.

Optum Rx is consistent but only consistent in utter incompetence. From pharmacy to billing to customer service to shipping to notification to technology I have had problems all along the way every single time I refill an ordinary prescription. They are simply astonishingly incompetent.

Absolute worst. I have worked at a large company for 35 years. They transferred their prescription to Optum RX. They often do not have a medication in stock and do not tell you. I have had to inquire on where my prescription is. This has happened several times. I then end up scrambling to get it filled at a local pharmacy. They have hit an all time low. My pharmacy was waiting on a medicine so I called Optum. They told me they had the medicine and to get the prescription to them ASAP. I proceeded to get the prescription transferred to Optum. They said it would be expedited. Two days later, nothing. The prescription has not been filled and I believe they are also out of stock. I have had to reach out to them. They never informed me of this. I am going to run out of my prescription in 4 days. They are so poorly managed and the their client advocates are not qualified to do their jobs.

I have spent appox 2 hours today trying to get my prescription filled. I looked on their website and my prescription was processed on 11/25/2024. Yet the doctor had not received it. Today is 12/3/24. I did a chat this morning and after waiting almost 50 min, I finally got to talk to someone on the chat. Then at exactly 60 min at the chat was began, I was disconnected. So I called this afternoon. Talked to the computer, who finally connected me to someone. Then after giving all my security info again, the guy transferred me to someone else. Well guess what. It was the same computer that I had just been conversing with. I then had to answer all the same security questions again. It transferred me and I got a human again. Told her to not transfer me anyplace.

I recently switched to Blue Cross and OptumRx is their online pharmacy so I thought I would try it with a medication I've used for a long time. The medication was in my list, so I clicked on it and requested the 3-month supply (to save money). The dosage couldn't be selected and my doctor had to be contacted for the prescription. My doctor mistakenly chose the wrong dosage and a 3 month supply was sent. It took 3 weeks to get it and I was out of my medication by the time it arrived - and it was the wrong dosage. I cannot return it, my doctor has to submit the correct dosage and I have to wait a few weeks for that. And, I'm out $125. I won't be using this pharmacy again because the risk isn't worth it.

My doctor sent in a prescription last Tuesday. The pharmacist decided to hold it to consult with the doctor Wednesday afternoon (the day before thanksgiving). I called Friday after thanksgiving and answered their questions. The pharmacist said they would send it out. It's now Monday. The prescription hasn't moved. I insisted that the "advocate" talk with a pharmacist. After a long hold she came back to tell me that I was correct and it had been cleared and it was going into the bin to be sent out. She couldn't tell me exactly when it might be sent out. I mean it's only blood pressure medication. It's only been a week since the doctor called it in. These people have lost track of their role. They are pharmacists. Their role is to fill the prescription the prescriber sends. Not interfere with my health care.

Never ever use Optum for your mail order drugs. They create so many issues you end up chatting with bots, pharmacist, then your doctor to clear up their problems. Try not to use them if you can. Wasted time, wasted time, wasted time, wasted time, wasted time, wasted time, wasted time, wasted time

The WORST Rx home delivery pharmacy I’ve EVER experienced! I spend at least 1 hour every month on the phone with this terrible company. They are dishonest and fraudulent. I am currently on hold trying to resolve an issue I’ve been dealing with for the last 6 months. I hope others see this and escalate their issues. I

Literally the worst experience I have ever had with a company. That's it. I would rather deal with fucking Comcast... I waited for HALF. A. YEAR. For one prescription. I called them so many times, and every time they said they were expediting it because it had been so long. Nothing EVER came of it. I had to work around it with my doctor before I just canceled it finally. My Doctor had to do a bunch of workaround to get me emergency meds. Honestly I waited way too long to call and tell them to cancel everything I have ever used them for.

Stay away. They're only concerned with their bottom line. They continue to deny my appeal but they won't provide a specific reason. They summarily deny to force you away. Their phone service seems to be set to prevent you from speaking with a representative. I despise having to deal with dishonest people.

This service stinks and they have no interest in their patients. I'd honestly rather die from MS than be stuck on hold for a whole day. They want me to write more, but I think I summed it up perfectly. They stink.

After numerous calls, my prediction was pre approved, told it would be filled, then on the follow up call told it would not be. Called again and now being asked for a new prediction before filling- and the first was never filled. Should still be valid. Just another delay away from my medicine for the 4th month!!

Called continuously for my diabetic insulin being cancelled continuously. Was told 4 different times different excuses then was able to talk to someone higher up who was incredibly rude to me. Two months later still don’t have my insulin. The only other way to talk to someone else in the company is to mail them a letter. This is the only delivery RX I can use through my insurance.

Every month I have to call in their line to authorize my prescription. The only way to get mine approved is to call them and speak to an advocate directly. The robo call center is awful. It does everything it can to keep you from talking to a human and barely understands your speech. When you finally do get through, usually the line gets disconnected when they have to put me on hold, meaning I spent 20 minutes waiting for nothing. The operators, when you speak to them, are just fine and helpful. But their system makes it very frustrating to order medications. The app doesn't really work either

Today I went to CVS try to get my refill and was told I need to do mail order. So I called UHC and tried to set it up with OptumRX. But at its website even I can register myself I cannot login afterwards. So I called Optum and they couldn't even find me in the system, then how could I register and find myself on optumrx.com? I wasted about one hour on the phone by still getting nowhere! And most importantly I cannot get my refill...

This pharmacy did not answer the phone. They put you on hold with unlimited amounts of talking and commercials. If you have to wait half an hour to talk to someone, PLEASE GIVE US LIGHT MUZAK AND NOT ENDLESS BABBLE THAT MEANS WE CANNOT WATCH TV OR READ AS WE WAIT. I got so sick and tired of this endless barrage of crap, I opted for the call back. I gunshot got the call back, but when your stupid computer called me back, it made me press 1 to say it was me, but it didn't recognize the number press.

Since switching to Medicare I’ve had nothing but problems with Optum Rx and unfortunately, I’m stuck with them. So I am paying for prescription insurance that I cannot use because they are refusing to fill my prescriptions. Three months ago they said it was because it needs prior authorization, but then it went through without and I got my medication. Now they are claiming that I have a third-party insurance, which I don’t, but they can’t tell me what that insurance supposedly is. Neither my benefits coordinator nor my doctor is able to set them straight and they continue to refuse filling a life-sustaining medication that is way too expensive for out of pocket. I don’t know what is going to happen without this medication and I have nowhere else to turn.

Incompetent doesn’t even begin to describe this place. Getting essential medication from them is a nightmare - if you can get it at all. Every time you call, you're given a different story, and each person insists the last representative was clueless. Expect to spend hours daily on the phone, only to be met with disorganization and excuses. It’s clear no one knows what they’re doing. This isn't just frustrating—it’s dangerous. For your own well-being, avoid them at all costs.

I have spent more than three hours on the phone with probably just about every employee at Optum-with no answer why my kidney transplant medication prescription is not being filled. Finally spoke to Mary ** on Friday evening who PROMISED she’d call me back today. No call and no transplant medication and it’s 10pm Monday night.

Don't waste your time calling customer service. You will be tied up in an endless IVR system. Then, put on hold waiting for a service rep. Who will in turn ask you to identify yourself once again and put you back on hold. After 20 mins. I hung up.

I had to enroll in a different medical plan when the company I have worked for over the past 11 years was bought out by an unbelievably crappy company that brags about how many smaller companies they have purchased and doesn't seem to really care about the service we are supposed to provide. They have basically ruined OUR reputation with our clients, since the transition. ANYWAY, they have opted for our insurance plan to require mail-order prescriptions and I was never informed of that fact until I tried renewing my prescriptions and then my pharmacy couldn't give them to me because the insurance only allowed mail-order.

I spent 6 hours on the phone with them. I got transferred a dozen times. I got hung up on. No one helped me with a medication that they swore they didn’t carry and then they did and then they didn’t again. They waited until after my clinic was closed for the day to ask for a pre authorization that they had canceled when requested 4 hours prior. They are absolutely not helpful and their escalation process isn’t any more helpful than their help desk.

I recently had to have my insurance back dated and for the past week I've been sent in circles trying to find out where my reimbursement status is. I'm owed $336.95 of $345.95 that I paid out of pocket. All OptumRX pharmacy claims people have told me is that they have 'nothing on file' for my account. Yet the Sanford Health Plan Pharmacy claims people who work with them have noticed they (OptumRX) hasn't been documenting ANY of the phone calls from the past week that I've made. Instead, they've kept sending me back and forth and giving me people who know NOTHING about claims!

If you need a medication that requires a Pre authorization, I feel sorry for you. I have been trying to get my husband's prescription approved for over three months. They deny, deny, deny and then require you and the doctor to jump through hoops. They put the person needing the medication in the middle. They lie and say they did not get the pre authorization letter the doctor wrote so that you have to make MANY phone calls between them and the doctor's office. You speak to a person that is "offshore". When you can't get them to understand what you need and request to speak to a supervisor they tell you there isn't one. They had the wrong mg. for the medication and so denied the medicine. YOU HAVE BEEN WARNED.

Consistently will not send medicine. Will not notify you if there is an error with an order and just won’t send it. Takes a week to get your meds even if expedited. AVOID AT ALL COSTS IF YOU NEED MEDICATION- should be illegal…

They mailed me my meds with the correct label for **, but had the wrong meds in the bottle!? That is soooo crazy. Luckily I visually noticed the error before taking any of the meds, but it turned out that they sent me cholesterol pills instead of high blood pressure meds.

My doctor called in a refill for my birth control over a month ago. I never got any calls confirming so I called and they gave me a delivery date, it never arrived so I called again for them to tell me they are all of a sudden out of network. So they did not know that when I called 1 week ago? Now I am supposed to take my pill this morning and I do not have them. Terrible pharmacy. I work at doctor's office and my patients always complain about how terrible Optum Rx is, now I know firsthand.

Here’s some important information. OptumRx who I found out is owned by UHC is the worst pharmacy in the USA. Why they haven’t been shut down is beyond me, they lost my meds, stolen my controlled meds, shorted me on controlled meds. Two separate Doctors warned me to stay away from them. They’re crooked as they come. I have the president's email for all of you that need it. I need to discuss a couple things with my Lawyer first. The state investigator was blown away seeing all my evidence however, they’re known for paying or conning people. We will see this time. I’ll keep everyone updated because if you’re reading this, you hate them as much as I do. They’ve screwed me over one too many times.

Horrible! Once you get them what they tell you they need, they make up like 12 other things you need. Then they lie and say the med is not covered and you know for a fact it is. Then magically is covered, they are so shady.

It’s been my first time using OptiumRx as it came with my new career. I’ve had diabetes for god knows how long and it’s taken me years to get my medications tweaked so my a1c stays around 7. With my current regimen it does that. Now Optumrx either denies the medications I’m on for alternatives or just flat out denies them. Leaving me right now with no medications and my condition untreated as I'm slowly running out of medications I had. I’ve had Blue Cross Blue Shield for years no issues and would at least let me get my medications before denial.

Required to use Optum Rx. Submitted a prescription 2-1/2 weeks before I would run out of medication. Optum Rx decided to wait 2 weeks before notifying of expected delivery date for refill telling me it would arrive 2-5 days after I run out. When told about this, they "expedited" the shipment, but it was already "processed" so it would still arrive 2-5 days after I run out. The only recourse is to go without medication or contact my physician and go to a local pharmacy. They call this customer service, but really don't seem to care about the customer. Somehow they tried to turn this on me and say I refilled the prescription too late. This comes down to the fact that Optum Rx can't read a calendar and count days. The entire process is incredibly frustrating. If you don't have to use Optum Rx, strongly recommend against using them for anything that is time sensitive.

My wife and I are in United Healthcare Advantage and OptumRX was bundled in. We have tried using this mail program but we have had numerous issues with prescriptions getting cancelled. The typical issue is that Optum requires some piece of information and if you don’t respond within the day they will cancel your prescription. So, that means you need to go back through your doctor which is a hassle.

Even one in the rating is too much for Optum Specialty Pharmacy. I could not get my medication for three weeks because this pharmacy was waiting for confirmation from my doctor's office that the doctor gives permission to deliver the medication to my home. At the same time, neither I nor my doctor's office knew about this, and Optum Pharma has all the contacts and emails. I called myself and asked what the matter was and where my medicine was, they informed me of the reason and said that they would call my clinic independently and then notify me. But nothing happened and no one called me back. Three days later, I call Optum again and another operator speaks and asks me to tell my hospital to contact Optum and give permission for the medicine to be delivered to my home.

From the hard of hearing robot to the thickly accented employees, this service is annoying. For being so hard to get ahold of they have no problem sending out pointless robo calls. Prescriptions were delayed twice in six months. I don't recommend.

Stopped using OptumRx mail order a number of years ago due to poor customer service. Things were going fine until my Rite Aid closed and I had to move to Walgreens who seem to have trouble getting my medications. I decided to give Optum another chance. Tried all afternoon to contact them online and by calling. I needed a text verification number that do not come for over 20 minutes after I had decided to leave the site. By the time I saw the text the number was cancelled. This was after about 15 attempts to get into my account. Then I tried calling them. After being on hold for 5e minutes I decided that the problems at Walgreens are nowhere near as bad as OptumRX, Hoping they will get better as they get used to having twice as many customers....

Awful service. Have to spend hours hounding them to get scripts filled and they make it impossible to use a local pharmacy. Literally would rather deal with a swarm of black widow spiders than to continue to be forced to interact with this company.

Wish I could give zero stars. Horrible representatives that don't know what they're doing. Automated refill system doesn't work forcing you to have to speak to these idiots. Packages of MEDICATIONS that never ship or get lost. Canceled orders with no explanation. Saying they can't refill meds because reasons even though you have refills left and the rx is active. Making you wait 10 business, not calendar, days to do anything about lost packages as if chronic diseases operate on business time. I hate that I'm forced to use this joke of a pharmacy but have no choice if I want insurance to cover.

They don’t cover anything. Especially medication for heartburn!! Don’t ask. They told me $600 for one month. Why Do I even have insurance? You should do best to try and get insurance from someone else.

Horrible experience. Over the past two days I spent more than six hours on the phone with multiple people in some off-shore call center. I attempted to fill prescriptions on-line only to receive an email that I had an outstanding balance of $25.00. When I called, they said they had an invoice that they are not allowed to send me. They told me it was for a drug and delivery that does not appear in my order history online. They insisted that I received it and that it was an website error and wanted me to talk to the IT guy.

My insurance made me switch to OptumRX for my Lupus medication. I gave them all my details and they assured me they would get my prescription from the pharmacy. It's been eleven days and I have been out of my medical for six days. I called them up this morning, they never bothered to get the prescription from my pharmacy. They never bothered to call my doctor. They never bothered to call me. What they did was send three emails to the incorrect email address. They then gave up because they have a policy where they contact you three times and then drop it entirely. The OptumRX pharmacy associate gave me attitude, even though I am suffering due to her mistake. I have missed work and feel horrible. OptumRX is literally killing me.

I'm changing my review to 5 stars. There was a lot of miscommunication etc. which was in the past. Today I not only find them helpful but quite understanding of my needs. Totally recommend. Patience works both ways. Happy I hung in there.

Optum RX is a complete waste of time. They are late to fill prescriptions. They decide to discontinue prescriptions. Their customer service is absolutely useless. I have to call on each prescription and confirm that it will be sent and 3 out of 4 times they are so late and confused I have to go to my drug store to get an emergency supply. I even had trouble logging into the website. The verification page was down so no way to authenticate meaning no way to log in. So you have to go to the customer service which is terrible. I would rate it a 0 if the option was available. Stay away from Optum RX. They can't find their way out of a paper bag.

The absolute worst experience I’ve ever had dealing with a pharmacy. Needed an emergency refill on my medication—doctor sent a script to the pharmacy on a Monday. After days of calling, confirming, speaking to different representatives and pharmacists, my medication still hadn’t shipped. Was told by multiple pharmacists that “sometimes UPS tracking doesn’t refresh.” Was reassured multiple times my medication was critically shipped and considered an emergency so I would get it ASAP.

OptumRx is the specialty pharmacy my health insurance UHC has partnered with. I called them to make sure they'd received the pre-authorization for the medication UHC approved, and the representative started by trying to HARDCORE sell me unrelated products - they would not even pause in their diatribe to listen to why I was calling. After trying to get a word in, I finally raised my voice (didn't swear!), and they instantly transferred me to a pre-recorded, "It sounds like you have used adult language <I did not - just raised my voice so they'd stop talking over me and I could actually ask a question!>, and we are now transferring you to our adult language specialty line". This was followed by a transfer to a line that said, "Welcome to the adult singles line, are you looking to have sex with a male or female?" Wow, what a slimy business. This happened so quickly, it was obviously standard procedure for OptumRx.

As I new user to Optum Pharmacy, (just starting 1st order), very unhappy. I’m almost 82 and they are sending medicines in locked caps!! If I can get the lock cap off, I’m not able to remove it. Called today and excuse was locked so there’s no spillage. What a load of crock! So it’s locked bottles or blister packs. When signing new over 65 customers, they should tell the options, I would never have signed up otherwise.

Have a medical issue that requires prior authorization for approval of prescription? Be prepared to be denied coverage, even with employer provided United healthcare plans. This is the first interaction I have ever had with Optum and will be the last if I have anything to do with it.

This company should not be in business. The customer service reps are paid to lie to you to get you off the phone. Today was just one story I could tell of 5 phone calls I had to make just to get one prescription filled and a discount card applied.

I do not recommend Optum Rx. The login involves the usual username/password/two step authentication, so if you can't be at a computer with your smart phone, good luck getting in. I tried to renew a prescription online. My username/password no longer worked, so I tried calling the 800-326-1269 for help. Twice the phone would ring at all. Third try got a response. On the phone with Optum, I had to figure out how to get at the text app to find the code to enter, to get the password changed. I think companies like Optum Rx have embraced software solutions to much. I shudder to think what anyone without a computer or smart phone or electricity do to refill their prescriptions.

This is the worst prescription company bar none. For the second time in my dealings with them, they decided one of my prescriptions is no longer covered. Do they notify anyone? They send an email saying prescription is cancelled and to call the primary care. Now you are sucked into the infinite loop of making 400 calls and getting transferred to this or that customer service rep who is equally inept as the last one. Then they tell you what used to be covered is now out of pocket $$$. I’d have a better chance getting my prescriptions if I snuck over the U.S. border as an illegal immigrant.

EVERY time my doc(s) order/refill a prescription with these idiots I spend literally HOURS on the phone and EVERY time they have my insurance screwed up. They try to tell me I have insurance I've never heard of. UAW, can we please get a different prescription company?

I thought I was going to lose the baby growing inside me - who we conceived through IVF - because of how they were playing around with my thyroid medication. My thyroid at the time was haywire so my medication needed continuous adjustment, but they wouldn't waive the 90-day mail order requirement for it. Also, I got married and changed my name and that threw them through the biggest loop. My medications were constantly being cancelled/delayed because of it. It took months of being stuck on the phone/in chat with them for someone to finally merge my names in their system. My husband's company has finally gotten rid of them HALLELUJAH!

I currently have Optum RX through AARP/United Healthcare. They are great at overcharging and changing the tiers of their medications. I have three medications I have been taking for a while that fall into tier 2 if you are NOT on Medicare, but they change to tier 3 when you are on Medicare. They can make more money this way. They charge more for medications than I paid when I was on private, employer funded insurance. Why are they allowed to rip off Medicare recipients who are living with less money. Unfortunately all Medicare Rx supplements treat patients the same way. If you think going on Medicare and paying $500 a month for supplements will get you a better policy, think again.

I have used Optum RX for a while now and I have a prescription that requires their specialty department to be involved for the ordering. I have a copay card that allows my prescription to be free. I should be able to use the app to order my prescription because calling isn't convenient for me. Every time, I have to call because the app wants to charge me $25. I'm on the phone at least 20 minutes with a rep to order this prescription and not even sure why because it shouldn't be difficult. I have another prescription that I am told is out of stock and no one knew when it would be back in stock leaving me to go through my local pharmacy for a much higher price and then one day the mail order prescription showed up after being told it was out of stock.

OptumRX is just a cash cow pharmacy trying to save a themselves money and making everyone else who is subject to their service miserable. I have had horrible experiences with them where I have called at least 15 times in a few weeks period and no one ever knows the correct information. I am just going in circles trying to find someone who does. They also don’t approve medications that they SHOULD just because they don’t want to pay. The mail order is also annoying. I’d like to have the OPTION of picking medication up from a pharmacy, especially when it’s out of stock anyways!!!! Anyways, I hate this corporation with a burning passion.