OptumRx Reviews

I asked them several times to not send me a prescription cause I could get it cheaper elsewhere. They sent it anyway. I've been charged. Worse, my Insurance Company paid for it. Now I can't get the Rx filled elsewhere for 28 more days and I need it in 7!!! I can't take the Rx they sent me because it's not the correct dosage. I have made at least 20 calls in the last month. These phone calls are LOOOOONNNGG and I get placed on hold several times so they can ask their "supervisor" about my questions. There is a language barrier with the customer service reps, they make promises but don't follow through and I feel this is because they are really incompetent. Do better United Healthcare!!!

I have never dealt with this level of incompetency in my entire life. Do not get your prescriptions filled here. They have no idea what they are doing, and they will confidently give you conflicting information.

In the past Optum's 3-month supply mail order was out of stock for ** and I had to go to local pharmacies to get it (at a higher price). Today is the second time they have been "out of stock" for testosterone serum and I will probably again have to go to a local pharmacy again. I suspect the problem isn't that the meds were not available, but just were unavailable at the wholesale prices that Optum was willing to pay. I don't think their marketing materials have that qualification, and if not their practices are unethical and possibly illegal. Further, they don't have the courtesy to tell you it is out of stock. Rather there website just (dishonestly) says "processing" and the consumer has to figure out it is not being processed and inquire why.

Unfortunately we have no other option for specialty pharmacy services. The provider has submitted multiple appeals for several different medications with the required documentation only to have it rejected. We have been waiting for a pharmaceutical care plan for rapidly progressing RA since March. Is it an AI algorithm that reviews these appeals or a human? It is a shame. We are waiting for what we assume will be another denial for a different medication. I had one customer service rep tell me, “this is a very expensive medication.”. Yes, we know however so it out private out of pocket expenses for the premium. It makes me so sad to see my loved one suffer. They are withering away right before my eyes.

If I could give negative stars I would! This company is a joke!!! The people that make the decisions on whether you “qualify” for anything is a pharmacist NOT medical physicians! My dr sent in what they asked for & I was denied because I was not on a dying scale.

I reached out a month before my honeymoon (out of the country) to secure my medication that keeps me alive. Through 10+ hours on support calls, countless mistakes from the Optum team have left me without my medication and having to cancel my trip. This is by far the worst and most disjointed company I've ever dealt with and they really let me down. I will never be trying to work with their mail order pharmacy ever again.

My doctor called in a script. It need prior authorization. It was approved, but Optum was out of stock and it sat there. After a week I called. I spoke to someone in the Philippines and she was of no help. I had to call my doctor and within in an hour I picked it up at my local CVS. Optum is the worst company ever!

I've tried to get med transferred from CVS to Optum Rx, each customer service agent gives different info on status. Suggested I check online instead of calling. I call because the online status is contrary to my agent says. Order held because Dr. Wouldn't ok a 90 day supply but 90 supply wasn't necessary to treat condition, only 30 day needed. No one called or texted to let me know my order is pigeon holed. The customer service agents are very rude when you question a discrepancy and you will NOT be queued for a survey of the call. This operation is atrocious! Hoping my order will be sent at some point.

OptumRx doesn’t want to cover anything my doctor prescribes. I give up at this point. They don’t care if you’re in pain, sick or whatever the issue might be. I never had these problems with Aetna. Zero stars.

Optum RX, and Optum RX Specialty Care Pharmacy are the most expensive prescription company anywhere. If you are in Tier 1 or 2 for prescriptions, the prescriptions are free. If you are tiers 3, 4, or 5 you will end being sick or dying because you will not be able to afford their copays. I have the most expensive RX plan through United Health Care which is Optum RX. I need ** for Crohn’s every 2 months. The cost to me is $760.00. I can get it for half the price at a local pharmacy. I am not allowed to get it because it can’t change temperature and must be refrigerated at all times. It also cannot be delivered to my infusion center. Optum has denied 4 of the medications that I need. Two of these medications are needed as I will die without them. I can get them if they are denied, but the cost is ridiculous.

This is the ABSOLUTE WORST mail-order company!!! Several phone calls over several days, over 1-1/2 hours, and getting dropped "accidentally", all to start ONE PRESCRIPTION!!! I had to call back for a simple (simple to those who know what they're doing) refill on ONE medication. After 23 minutes and almost all of it spent on hold because my agent clearly didn't know how to do this, I finally got my ONE medication refilled. At least, I hope so. I will not be assured until I get it in the mail, and verify the correct amount was charged to my debit card. I have ZERO FAITH OR CONFIDENCE in this company.

I have asthma. The pharmacy conspired to refuse my medication for six weeks. I am without medication from last four weeks. I call everyday and each day they have an excuse. This is a dangerous pharmacy which has criminal intents to harm people. I am going to search some legal options against this pharmacy. No insurance company should hire them for any kind of services.

Then I spent so much so much time on the phone yesterday, trying to get this resolved.

I do not understand how this company is allowed to operate in the US. They are the absolute worst and their customer service is non existent. How are they allowed to pick and choose your prescriptions that you have been on for years at the drop of a hat. No warnings, just find out when you go to pick up your refill that oops, not covered anymore. Leaving people without their critical prescriptions and no time to come up with alternate plans. Just the, "We don't really care if you drop dead attitude from people who can barely form a sentence reading from garbage scripts." They're out to be government agencies looking into how much harm they have caused people by dropping covered medications at any random time. And shame on multi million national companies that force this on their employees so they can save a freaking buck.

Optum Rx questioned my OB/GYN as to why a drug was prescribed. They refuse to fill the Rx. How dare they. I only deal with them because they are cheaper. I will send the Rx in question to another pharmacy. These people are TERRIBLE to deal with.

I have United Health Care Medical Insurance and Optum Pharmacy for prescriptions. Optum Pharmacy is an online pharmacy. When I call in to fill a prescription I have to listen to a very long message about them and then answer a dozen questions by pushing buttons on my telephone. No matter how many times I ask for a live agent this nonsense with a talking computer continues until I either want to cry in frustration or scream. If I give up and tell the computer what prescription I want I still have to go through more and more push button computation Then I never receive the prescription. When I tolerate all the computer abuse until I finally get to speak to an agent he/she speaks English as a second language and is difficult to understand. I would rather use a local pharmacist even if it costs more than deal with this company.

Started service with them recently. They failed to deliver the medications on time, causing me. Great stress. My wife had to suffer Because of their inability, to actually do their job, miss delivery totally.

After 5 calls to discontinue service, the meds and bills keep coming. Phone call after phone call, fax requests. All ignored. This has happened to both myself and both parents. Do NOT RECOMMEND. It is a nightmare to try to get them to stop sending the meds.

My doctor sent a script to Optum RX for my ** on July 30, 2024. The pharmacist did not release my order because he needed info from my doctor. My doctor has responded many times to no avail. Today is August 8, 2024 and still no **.

Hi I got my prescription today Freestyle LIBRE_3 Sensor. I paid $20.00 dls for 28 day supply in my local pharmacy. I decide to order from Optumrx because the price is only $40.00 Dls for 84 days which is $20.00 Dls savings. I PAID $40.00 dLS and you only send for 45 days, I used to get this Freestyle LIBRE_3 Sensors 2 sensor for $20.00 dls, and I paid $40.00 dls to you and and send only 3 sensor, shouldn't be charged only $30.00 (10.00 dls for each one). I got overcharged me extra $10.00 dls, I request a refund of $10.00 dls or send me another sensor which is equal to the $10,00 dls co-pay I do in the CVS pharmacy.

They hit my insurance and copay card and never sent the medication. The first thing they will do when you call is hit your insurance and copay card, even if you are just calling to ask a question. Now there is nothing left on my card and I don't have any medication left!!!

15 days, multiple phone calls each one taking way too long and each time getting told something different. When Optum contacted doctor they lied about what was said. All this to get a simple refill of a prescription. They also tried to charge 25X what was paid before. Horrible company preying on the elderly.

They left me a voicemail (pre-recorded) to refill prescriptions. After I finally had them remove my phone number, I receive a bill in the mail because 4 months ago they didn't process the payment on my CC on file.

My review is very simple... We have NEVER used them, never asked for them, never ordered anything period! But we have been constantly called for over 5 years and No one can make it STOP! NO MATTER WHAT.

I tried for days to get my prescription from OptumRX. They told me I already had it filled in New York. I live in Utah and Did Not have it filled in NY. My plan D health plan had to contact them for me. This happens over and over with them. I am a senior and they have kept me from my medication now for over a week. Honestly, I do not think they are a reliable company and they are extremely rude on the phone!

Took me a week to get my order shipped after having it cancelled by them and re ordered with fast shipping. Was told I would get it monday but it still hasn't been shipped. The first couple of days they said they reached out to my provider to get my medicine approved, but my provider didn't receive anything from them. He approved my medicine but after a couple days it still wasn't approved on their end. I had my provider call them with a number I was given and it still wasn't shipped after 2 days. So here I am out of my medicine I can't live without and it still hasn't shipped. Extremely disappointed and I've had problems like this in the past. I would never recommend this company to anyone. 0/10 extremely irritating.

Useless app and horrible customer service. You will regret trying to use this service. They make nothing simple. I was trying to get my secondary insurance added for the third time and they have successfully hung up or disconnected on me a third time. They are making my terminal condition worse than what is to come.

Horrible customer service. They force the patient to buy online, do all the leg work, and then they deny medication that I have had for years. I cannot get my medication and will probably die because of this horrible company.

If I could give them a 0 I would. Instead of 2 total knee replacements I opted for gel injections. They rejected 2 gel options so far. I've been asked to completed surveys at the end of every call I had with Optumrx and gladly agreed only to be disconnected at the end or put on hold indefinitely so I can't provide feedback. THIS IS A TERRIBLE COMPANY. I'm at the point right now where I will just endure the pain vs the aggravation of dealing with their continual denials. Years ago they would only approve one type of gel that did not help. I figured I'd try again after 4 years only to be reminded of what a total mess this company is. Yes I've had a previous gel injection that worked wonders but they won't approve that one. I guess they get more $$$ if I get total knee replacements vs the gel.

Optum Rx has been one of the worst health care experiences I have ever had. First call was an hour, the representative told me in order to avoid the high copay we’d have to get me set up with mail order, which I did immediately. After getting it set up to home delivery, the next day I find out that I would still be expected to pay $318 and previous information provided was false and incorrect, only offered a $10 savings vs pharmacy pick up.