Express Scripts Reviews
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About Express Scripts
- Mail order service available
- Cost-effective prescription options
- Frequent prescription management issues
- Delays in receiving critical medications
Express Scripts Reviews
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- 4,884,532 reviews on ConsumerAffairs are verified.
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Reviewed May 14, 2026
On several occasions a critical prescription is lost or goes back without being delivered.
We understand your concern and are here to help. To better assist you, please email your member ID, date of birth, and a phone number where we can best reach you to ExpressRxHelp@express-scripts.com. Once we receive this information, a representative will contact you
Reviewed May 12, 2026
I’m not even sure where to begin. If I were writing a book on how to lose a customer by doing everything wrong, Express Scripts would provide the opening chapter.
We understand your frustration and are here to help. To better assist you, please email your member ID, date of birth, and a phone number where we can best reach you to ExpressRxHelp@express-scripts.com. Once we receive this information, a representative will contact you
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Reviewed May 11, 2026
This is the worst pharmacy I have ever dealt with. Customer Service is horrible and rude. They send prescriptions and just expect you to pay for them, no matter the cost. They do not take any co-pay cards or anything to help get a discount on over priced medications. And they do not take accountability for anything.
Reviewed May 9, 2026
Ordered prescription on 4/27 for blood pressure meds. As of 5/9 no meds delivered and after calling both DHL (they washed their hands of it and said they delivered to USPS) and calling Express scripts asking if I want to speak to a pharmacist???? No. I want my medication. Absolutely horrible since new drug coverage under new health carrier not Cigna. Two days without meds and they said to call doctor and get emergency supply. Thanks.
Reviewed May 9, 2026
Express has shared my personal information without my consent. As a result a company they shared with had a data breach and my info was stolen.
Reviewed May 6, 2026
Would not recommend Express scripts. Terrible service in getting service representative to fix my problem with my order and shipping. Better training not having to wait for a response on the phone. Put you on hold. Don’t know their Job.
Reviewed May 6, 2026
This company is the worst thing I have ever dealt with. For a company managing prescriptions I am absolutely baffled how what they are doing is even legal. I have never had a smooth interaction with them. Every single time I need meds refilled there is an issue with ZERO communication from Express Scripts. The only communication the have ever provided is once a medication ships.
If there is any issue with your script or any hiccup you will NOT be notified and you will need to contact them at least 10 times to resolve and get your meds shipped. I have now been dealing with my sounds med refill for ONE month. We ended up filling an emergency fill for 2 weeks to give us time to get it resolved. It is still in progress since April 28th and after multiple calls to be told it’s in progress I was informed it will not ship until May 8th. My son runs out of the medication on 5-6. This company needs to be investigated and shut down. What they are doing is absolutely criminal and wrong.
Reviewed May 5, 2026
I don't know who's calling from this number (800) 935 6103 but they've called 7 times today. Express Scripts have different numbers than this. They have been reported. We don't want their business. Annoying.
Reviewed May 4, 2026
Terrible customer service. 1/2 of a doctor prescribed medication was denied by ES. Who made that call? Not the patient. Probably not the doctor either. 4 hours (and counting) of Patients time trying to resolve issue.
Reviewed May 4, 2026
Updated on 05/09/2026: I've wrote 2 other reviews prior to this one, And this one takes the cake. I've been calling for days to have my prescription. Sent to Walgreens in west branch michigan, they sent five, but they did not send one of them to walgreens, And today I found out that they are holding my prescription hostage Because I have a zero balance on my account, I requested to speak to a supervisor. And this is where the shit show started.
Joshua employee number ** refused to send my prescription to walgreens because he needed authorization, I told him about fifteen times that I am giving him authorization to send my prescriptions to where my other five prescriptions went to in West branch michigan. With His rude and cockiness attitude he kept on stating that he needed authorization. And I kept on replying I'm giving you authorization, send my prescription that I need desperately. And then he refused in his cockiness attitude. I requested to speak to another supervisor tier two and I told him I wanted to file a complaint against the other supervisor and I wanted a higher up to call me because this person needs to be fired Immediately by holding prescriptions hostage along with everybody else I've talked to in the last week and a half. I will never deal with Express Scripts again in my lifetime.
Original Review: In my opinion this is the worst pharmaceutical company I have ever dealt with, I belong to the detroit carpenters insurance plan and they supply our medications. I used to get my prescriptions delivered at one time to my doorstep, but now they hold my prescriptions hostage, because they lowered the amount that they can ship to you without you paying. I received an email two weeks ago stating that they were filling my prescriptions and unknown to me. They only shipped one prescription. Holding back 6 other ones. This is not the first time I had a problem with them. So I told them last Friday to send my prescriptions to Walgreens, and I am still waiting for Walgreens to get my prescriptions of needed medications.. They are very rude and basically they don't care if you get your scripts or die. Do not deal with this company whatsoever, or you will spend hours and hours and hours on the phone dealing with this pharmaceutical corporation.
Express Scripts Company Information
- Company Name:
- Express Scripts
- Website:
- www.express-scripts.com