CVS Pharmacy Reviews

I was at CVS store on 1301 N Dixie Hwy, West Palm Beach, FL. Around 9:20 am this morning, I was shopping for toothpaste and also some snacks when a manager with black shirt that had CVS Health on it, he also had grey hair and glasses, was following me at every aisle. I know he was watching me 'cause when I went back to the same aisle, he went back where I was. And also the cashier was seeing where I went to. Smh. I never stolen everything from that store, I try to be a good person, but people like that make me not want to shop at CVS no more..

Pharmacy manager needs to go back to school and refresh her customer service etiquette. I have never been talked down to with such arrogance in my life. She has the attitude that she distrusts anyone filling a prescription and she knows more than the prescribing doctor. It's sad when an employee of a big pharmacy like CVS thinks she can treat anyone disrespectful. Will be surprised if there will be any feedback on a complaint like this because it just seems the (I could care less) prevailing attitude will never be addresses. It's in the DNA of CVS to not care about patients or customers. I'm taking my business to Walmart or Kingsoopers to see if I can at least be talked to like a 61 year old. Not a 2 year old!!! Morgan ** should not be the manager of a school of ants. Steve.

I went to CVS to pick up prescription after recieving text message they were ready. Drove 20 miles to town. Drove thru drive thru window. No one came to window even though people were inside pharmacy. Finally drove off. After more texts to pick up prescription I tried again. Same thing again. Done this 3 times in one week. No service at window. Went today 4-22-19. Again same thing. Long wait. No response. If this keeps up I am going up the road to walgreens. Either lack of employees or sorry employees.

CVS claimed more than once this past month they would follow-up on ** prescription and never contact me back to alert household brand name was no longer available nor did they follow-up on prescription with caregiver/doctor. We are now out of diabetes med for days and when we call back in goes back and forth in a never ending circle that care provider never followed through or declined prescription when they did not. We only find out after numerous calls back to CVS. Does anyone pay attention to customer needs? Does anyone care to call us back? CVS Pharmacy at 11000 Creedmoor Road Raleigh, NC 27614.

My local CVS has not been able to obtain my blood pressure medication for over three months. I am forced to go out of my way to another CVS that's miles away just to pick up one of my 4 prescriptions. Of course, neither branch is able to pick up or deliver to each other due to different manufacturer accounts. You would think that the patient would be their priority in these cases since they actually have a delivery service. It's frustrating enough to want to change pharmacies to the traditional mom and pop store where you feel you are their main concern.

I have an elderly dog with severe storm anxiety. In the area we live we get a lot of afternoon and evening storms some in the Spring and lot in the summer. Last year I was given a prescription for her for ** with 3 free refills. I filled and administered the initial prescription as needed but not the refills because the quantity on the original prescription was more than enough and I let the refills expire. In January we replaced our entire 1st floor due to pet damage last year in large part to this specific issue. We had another storm recently and at a vet appt last week I asked for a new prescription. The same quantity and refills were given but again the initial prescription is more than enough and I don't anticipate needing the refills.

I have been stuck with CVS Pharmacy, 51st and Folsom, Sacramento, Calif. for a few years. I am on the same medications for an autoimmune disease and psychiatric mood medications which require a new script each month. This pharmacy never seems to be able to have the medication ready on time. So after a very heated discussion with the staff I decided to move to a closer CVS pharmacy. No surprise there. I am told I have 5 medications ready for pick-up. I go to the pharmacy to pick them up and I am told that 2 are not ready that they received 5 days earlier. 2 are "new" - not really, they require a new script each month, but the ** and the counter says, "The pharmacist is at lunch, you will have to drive all the way back."

I have had issues with this co. that I have NEVER experienced before with any co., over and over. Their system is really flawed: Background: my previous insurance companies did not consider my particular drug to be specialty, but since I unfortunately, regretfully made the decision this year to use Molina (do not use Molina, even if your insurance broker recommends them), Molina insists that this drug is “specialty” and I have to get it from CVS Specialty. I tried having it delivered but because it requires refrigeration, this little vial was packed in a huge box of Styrofoam and ice. That was too much for me to figure out how to recycle every month so I chose to pick it up at the local CVS specialty pharmacy, which is not far from where I work.

Changed my daughters insurance to her father's (who goes to a different pharmacy—SMART MAN!), she no longer had my insurance ONLY her fathers. I made your 4121 Monroe st location in TOLEDO, OH aware ASAP. The store “inactived” her old insurance, why you didn’t remove it from her account/ profile is beyond me and would’ve prevented these incidences.

Information was passed by insurance approving medication, CVS sat on processing this causing a 2nd reschedule of my infusion which is time sensitive when it is needed. Called, was told they would call back, nothing, put on hold for escalation department. After 10 min it was dropped. More and more time on hold still no resolution. People using them do not choose so, insurance company chooses for you. At this point I believe CVS Specialty Pharmacy is used because their service reflects their price, LOW. If anyone has the choice, do not use their services.

CVS Specialty Pharmacy. The worst Customer Experience I have ever had. Started my calls today at 10.15 am. Spoke to the Escalations Dept. They referred me back to my Dr. for a new prescription because the existing couldnt be transferred that they have on file. My Dr. Sent that over at 12.00. I have been on hold since 12.15 trying to speak to a representative. Now 4.00 pm. Almost 4 hrs of being on hold and 3 calls to the same dept. So I am currently out of medication since yesterday as they can no longer process the script at the store. I can't get anyone to pick up the phone at specialty. The first line customer support can only transfer calls to escalations that are too busy to answer any calls. Their policies state you can't speak to a supervisor till you speak to escalations.

I just got out of the hospital and went to a CVS pharmacy in Vincennes IN on Hart Street because we don't have a 24 hr one in my town and I wanted to get started on my antibiotic immediately since a small scratch had turned into a wound the size of my fingertips. It took 20 minutes to get to my prescription to them. When they finally got to us I clearly gave them my name date of birth and insurance. First time they had to put me in system it would take about 30 mins but needed to keep my card to register me. Left came back and waited another 90 minutes and as they were getting my medicine they asked if I used to live in West Virginia. I said, "No. I've never been out of state." They filed my insurance under someone else and another 20 minutes later tell me my insurance is wrong. It's not filed for the wrong person. I need to call them to get a new card.

The local pharmacy for me in Lewistown, Pa is terrible. It is constantly out of stock of medications I really need to function. The head pharmacist in the back is VERY rude, and VERY sexist. He is a bow tie wearing, power hungry, Napoleon completed, balding, insecure, shameful excuse for a human being. He constantly puts his fellow FEMALE coworkers down, denying them bathroom breaks, lunches and more. He needs to be reviewed and FIRED!!!!

Simply amazing the difference in the level of service between Specialty Pharmacies! For the part 5 years, we have had absolutely no problem at all, refilling a specialty prescription. But then again, we weren't forced to use CVS Specialty. Now, with CVS Specialty, it takes no less than 21 days of calling each and every day, often on hold for HOURS, just have each department blame another department. Why must we go thru this EVERY MONTH, just fix your system! Just because my husband is over 65, do not automatically assume he is on Medicare. The Escalations Department has been no help. So far today, I have been on hold for 1'27" waiting to speak to a supervisor. This is customer services at its finest!

I think it would be easier to get the President on the phone than it is to get CVS staff on the phone. When I call the pharmacy to ask about or to check on a prescription, they don't answer. I've waited 35 minutes before, just listening to that stupid call waiting music. Nobody answered. It was within normal business hours at a time when the store (if I go in) isn't busy. I have to drive over to the store and talk to a pharmacist face to face to learn anything about my prescriptions. I don't have any issue with their cost or with with the actual staff themselves (They're always incredibly nice when I go into the store) but the customer service is terrible. I should be able to call and check up on a prescription without sitting on the phone for half an hour... but I don't even get an answer after half an hour.

I was trying to get my daughter's prescription filled, which I had a coupon for that allowed me to get the medication for $10 if they bill my insurance and the manufacturer of the coupon. The clerk at CVS tried to put it through the insurance and the coupon and could not. They said, “Either you have to pay $125 through insurance only or $100 through coupon only, which is what you pay with the coupon if you don't have insurance.” After multiple phone calls with the insurance company and the manufacturer I found out that the problem was on CVS side, and tried to get the clerks at CVS to call help desks of the manufacturer and then their own CVS help desk.

I wrote off CVS a long time ago. Service is typically slow everywhere. The cost are often much higher. It isn't always easy to transfer prescriptions between stores. I have used a few times when I use their clinic, that is the only time. I also have a real issue with the fact they are entering these deals with insurance companies to be the only pharmacy that insurance will cover getting filled at. This is just wrong on the ins co and CVS. Greed is an evil thing. I use Walgreens. They are not the cheapest, that would be Walmart but the service is great. They answer your questions. I get the prescriptions cheaper there than my insurance using my GoodRx and I can go anywhere in the country and walk into their pharmacy and they can refill any of my prescriptions.

We have been CVS customers for many years, dating back to when CVS was Revco, always preferring CVS over Walgreens or other drug stores. I recently had a knee replacement, and CVS would only fill 1/2 of the amount of the pain medication the surgeon prescribed. I am 64 years old and have never had a drug problem or become addicted to any medication even though I have chronic daily migraines. CVS Pharmacy said I had to get another prescription from my surgeon for the other half of the original prescription.

In part of waiting on phone or in line at the pharmacy too long of a wait I can understand. When busy I have been in the store. And there is no one in line and have had to wait until they are finished. Is there some way they could be more efficient?

CVS Pharmacy corporate has taken upon itself the authority to deny medically necessary prescriptions from a licensed physician which are also authorized by Medicare. They have decided to limit non-insulin dependent patients to testing once a day. I have been a diabetic for more than 10 years. I have kept my sugar well-managed by testing three times a day and adjusting my medication. As a result I am non-insulin-dependent. CVS now has a policy it will not fill prescriptions for blood testing three times a day by a licensed physician and approved by Medicare. They have decided the diabetics can only test once a day. They are acting as if they have a greater competence then medical professionals. I would strongly suggest that anyone doing business with this company find a new pharmacy before they start to interfere with the distribution of your medicine.

We have been fighting for over 3 weeks to get my husband's **. The doctor's office and CVS point fingers at each other while we are stuck in the middle. I have had enough of your lack of compassion. Arthritis medication is not an addictive Opioid that needs to be kept from patients who need it. He has had this medication for many years. If there is another company who can fulfill our needs I will find it. Stop pointing fingers. My husband's joints have already started to return to their prior state. Shame on you.

Trying to set up an account and get follow through from company is ridiculous! They say one thing and do nothing resulting in late deliveries of promised medications... consistently... No one calls when they say they will and my doctor's office is constantly having to call to get anything done! This service is horrible!

I contacted the CVS pharmacy in my hometown and they instructed me that I could transfer my migraine medicine prescription to their location in Punta Gorda Fl so I could pick it up while I was on vacation. I did as instructed. I picked up one refill without incident but when I tried to have another refill filled at this same location, it said I did not have any refills remaining. So I called the pharmacy and a woman looked it up and told me I did have refills but the medicine was on order and could not be picked up until the next day after 5:30pm. I told her that was fine as I just wanted to make sure I had enough with me as we were traveling for several weeks.

I just had my surgeon and their office told by the pharmacist she was gonna report the doctor for prescribing me pain medication. I have had 27 surgeries in 3 years and I have been lied to every single month by one specific pharmacist who is anti opiod. She questions and interrogates me and my surgeon. She lies and states a pain med is out of stock and it has to be ordered and I call the next shift pharmacist and he's like, "That's so weird. It's right here on the shelf but not checked in."

It's bad enough that you don't get your prescriptions filled on time and that you have to wait in line forever to pick them up but now you cannot get pain medications filled at CVS. They must first question your doctor to determine whether or not they want to fill it. It is the most outrageous thing CVS has done yet. Questioning patients about their medical history without any knowledge of their ailment, injury, current condition or level of pain. This is not information my pharmacist should know which is why I have a doctor who is medically trained to treat my condition.

Our CVS in Olive Branch MS. on Goodman Road is great. So if you're looking for a complaint go to another review! This staff treats of all their customers with respect and serves us as fast as they can. They're busy because they're good. I'm over 65 so I've been to all the Pharmacies in the Memphis area just like all of you and I choose CVS! I tried to buy them lunch but all the manager (Katie) just asked for a review. So here it is 5 of 5!

CVS is publicly declaring their intention to play a bigger role in patient health care. I have read several articles recently about how they are revamping their stores and marketing themselves as partnering with patients to manage chronic illnesses. All of this is good, however, my experience with CVS customer service tells me that the last thing I want is CVS to be more involved in my or anyone else's health care because they do not seem to care how customers are treated. You can't really talk to anyone with any authority when you call to file a complaint, and I have found that the customer service agents will tell you anything to get you off the phone.

I was required by my insurance company to switch my prescription to CVS. I was told in the letter to go to caremark.com/movemymeds. On the several attempts to create an account to make this move, the website will have a message saying "one moment while we process your request" with a spinning circle for HOURS. I have tried this over the course of several days and have had no luck. This has been a very inconvenient and frustrating issue. I should be able to do this online independently, but I have been forced to try contacting the doctor who prescribed it to move it for me. I'm disappointed with the website and that I have to switch to less convenient location for me. I am planning on moving soon so I don't want to use the mail ordering option.

I regret giving my doctor CVS as my pharmacy and need to change that! My recent visit confirmed my suspicion which is that they are poorly organized and seem to run around with their heads cut off. I have been called numerous times stating my script is ready but when I get there and stand in line for 30 minutes or so I learn that they will then begin filling my script. This wastes my time and so I will be changing to a different company.

CVS is perennially understaffed. Wait in line over 1/2 hour or more. Next door at Safeway pharmacy, I stand I shorter line and get served quicker. Moving Rx to Safeway. Military mail order is simpler.

I submitted written complaint(s) to CVS Customer Service re: CVS Store#5286 shorting the same medication 15 pills, 3x in the span of a year, for a level IV controlled substance Rx. I only receive emails advising CVS Corporate are looking into my complaints, but nothing more. Of course I was questioned each time by the pharmacy like a drug seeker. So the 2nd time this happened, I irately asked the Pharmacist how do I STOP THIS FROM HAPPENING, and she suggested I count my pills at the counter before leaving the pharmacy (not embarrassing at all) because in her words, "someone is taking pills." Ya think? The 3rd time I was shorted my medication, I counted my pills at the counter, realized I was 15 pills short again, and watched the Pharmacist thrust my medication at the Pharmacy Tech and say only, "these are short." Not, what happened or Was the count verified?

I like CVS because it is in my neighborhood and the staff is friendly and knowledgeable. The pharmacist answers my questions relating to my prescriptions and the interaction they may have with supplements.

I am a metastatic cancer patient who suffers from chronic pain. I am diagnosed as terminal however I have been holding up my fight for several years. I have and still am covered under AVMED insurance. I used to pick up my medication from a super great family owned pharmacy up until AHMED dropped this pharmacy and I was sent to CVS. I had a problem with CVS selling out my ready to pick up prescriptions in the past and I was weary about dealing with CVS again. But, I had no choice. So, my husband and I met with a manager of CVS store #0637 in Miami Go. He promised to hold the medication once my doctor emailed the prescription. I went online and logged in to CVS. So, I can see when my prescriptions would be ready for pickup.

Cheap Generic Medication being pushed onto the consumer. I cannot take the medication (generic) drug changes. I mean this company is changing medications constantly. I get a 3 month supply of my thyroid medicine, next refill it a totally different pill. When picking it up not a word from the staff, get home I have a little round pill instead of an oblong pill prompting a call to the pharmacy only to be told, "Oh we changed companies" to go back again 3 months later to get an oblong pill again. That's one complaint, the next is the round pill is not as effective as the oblong pill.

Great pharmacy, great service, great staff, very friendly. I get my prescriptions done on time. They have auto refills and call you if you're out of refills and call your doctor if you want. I feel very confident going there.

I have been getting several "pre-recorded" phone call reminders each day for a prescription that is ready. This particular Secaucus CVS obviously had the wrong customer name and number. (I've never been a CVS customer.) For two and one-half weeks I've been trying to call back Secaucus CVS to tell them of this mistake but have gotten NOTHING BUT BUSY SIGNALS! (What if this medication was vital to this poor customer's life and he/she had no relatives?) I even checked to make sure I had the correct CVS #. I called a Jersey City CVS hoping they would be able to link to this particular Secaucus CVS.

I requested at the beginning of the winter season that all my prescriptions be transferred from CVS in Michigan to CVS on Collier Rd, Naples, FL. Daily I take 9 pills that range from blood pressure meds to statins. In addition to the blood pressure meds I must take a water pill to reduce the edema caused by the blood pressure meds. Needless to say I attempted to fill my diuretic only to discover that it, unlike all the other meds was NOT transferred. To add more insult to injury, I was never informed and when asked was told by the dispenser that the pharmacist had a question of my doctor, which my doctor had not responded to. In the meantime I checked into emergency with a case a congested heart failure. My doctor has no record of being contacted by the Pharmacist. A life threatening lie.

I love CVS in my town. The people that work there are happy. I always feel comfortable getting a flu shot or prescription or asking questions. I never wait very long and someone always speaks to me when they see me. Never ignore.

2 Cashiers of CVS Altoona, PA Branch are rude and racist. The name of the cashier in my receipt is Arielle. The Guy Cashier accused me of getting double ExtraBucks in my receipt and embarrassed me in front of other customers in store. The guy cashier keeps on talking about I am trying to get double ExtraBucks in my Transaction but I am trying to get the right amount of ExtraBucks because I didn’t get the exact amount of ExtraBucks and It was posted in their Ads that I will receive that amount of ExtraBucks if I buy 3 Irish Spring Body Wash. The same thing happened to my 5 Hefty Trash Bags. I didn’t get the right amount of ExtraBucks.

I have been using CVS as my pharmacy for many years. I just moved from MA to PA and the transition was seamless. Still getting to know the PA CVS but the pharmacists in MA were very knowledgeable and helpful with questions.

My prescriptions are auto-filled. I receive the recorded message that the order is filled and ready for pick-up. This is my third time traveling to the store to pick up the medicine and get the same response. They see the order has been filled, but they can't find it. I then have to wait to have it refilled again. This gives me no comfort that things are running smoothly behind the counter. Looking for another pharmacy to transfer my records too. Sad state of affairs.

I'm tried of waiting 4 weeks to get my meds. You guys are supposed to have it ready with it promised and you guys never do and never answer the phone and the store number is 4878 in Dothan, Al. When I find another pharmacy I'm going to it. Thanks.

The pharmacy staff is always very friendly and helpful. They always greet me with a smile and they are always willing to go the extra mile when it comes to assisting me. They are always willing to call my doctor and assist me with obtaining the information needed to get my prescription filled.

Overall my experience with CVS is good. Their staff are friendly and willing to help. Their automated text reminders are a nuisance. You can select STOP, but it will not stop and the messages will continue for several days. In addition, the reminders do not always follow your verbal instructions. For example, I have asthma and use my emergency inhaler as needed. Therefore, I do not need to schedule this medication. I still get text messages. The system needs to be adjusted to allow for medication that is not needed on a daily basis.

I had been getting my prescriptions filled (pain medications as this is work related injury) at my local CVS pharmacy. I was receiving mild pain medication such ** 5/325 mg take 1 tablet every 12 hours as needed. Now mind you I would sometimes have so much pain that I would have to take 2 tablets (making it ** 10 mg). My surgery for my neck (C4-C7 anterior decompression and fusion) was bumped up sooner date all within a few days prep time. Surgery was successful but very painful. While in hospital I had to be given ** along with ** 5 all together just to alleviate the pain. I was discharged home on new prescription for ** 5/325 2 tabs every 4 hours.

CVS...always CVS. Don't ever go to the one in Baytown on corner of Garth and Birdsong. It could take up to a week to receive your meds. By then you'll be deceased. I have patients to pick up for and they really have to have this medication just to live and they still have to wait days. All it takes is 24hrs to die people. Come on. Do better. I think they are the ones to depopulate the world in disguise. Pay attention people.

CVS is okay but I feel that their automatic refilling policy has caused me to have more medicine than I need. I also wish they would have all of my medications filled at the same time. It is often congested where they are located and not easy to drive out of. Also they have long waits in the store.

I wish I could like CVS, the people there seem like good people but they don't stock meds. Their online system fails daily and it is slow as hell when it works. They don't offer delivery. They will improve nothing until Amazon forces them to. They buy all the competition instead of rising above it.

Went to CVS in. Waynesville, NC. I was there to pick up a prescription. I am disabled and it took over 30 minutes to obtain it. I waited in line over 10 minutes to pick it up. When I presented my Good RX card I was told you go to another register. I waited in line again over 10 minutes. After that was told to go back to the original pick up to register. Once again I stood in line for over 10 minutes. This is absurd!!! When I talked with the manager he was very mean and negative. I will NEVER use CVS again and will post on social media so no one has to go through this!!!

Online listing of scripts and refills as well as robocalls are often wrong. Having pharmacy run out of drugs near the end of the year and then substituting more expensive drugs (after calling the doctor) is unconscionable. They have become too big, resulting in long lines and errors.

This pharmacy is the most expensive in town. My co-pay using my insurance on ** Shampoo was $45. The pharmacy person didn't mention any coupons or discounts when I said that was very high. I left the drive-through - went home and checked GoodRx and found the same thing for $20.31 from Frys. I called CVS and was told they would take the coupon. I took the GoodRx coupon to CVS this afternoon, yes they would take the coupon and charge $30.31 - $10.00 more than Frys. I called Frys and asked them to call CVS and have the prescription transferred to them. I had similar experience with my other prescriptions -I ended up moving them to Walmart saving $45 on one and a substantial amount on the other one. Check your prescriptions on the internet - GoodRX or other coupons to find the best price for your medication. COME ON FOLKS. DON'T PAY MORE THAN YOU HAVE TO.

My wait time is generally 10-20 minutes - on busy days I may have to come back to the store, I don't consider this a negative. The pharmacy holds prescriptions for a good amount of time if I cannot make it there to pick the up. The SMS service is handy. My only negative is that there is a rotating staff all the time. I have not had the same pharmacist(s) for longer than 6 months it seems. The new faces are friendly and are knowledgeable, but it would be nice to have a pharmacist stay at a location. I suppose I am just nostalgic for a time when things did not change so often.

My experiences for a number of years with CVS have been great. They automatically keep track of and message me when to pick up my prescriptions, and if necessary check with my doctors. I can always get explanations from the pharmacy if I need them. They are very polite and courteous, and extremely efficient. I am in a Rewards Program which gives good benefits. The store also has very good sales. I feel the cost for the scripts are quite reasonable.

My particular CVS is fairly well run by the people working there. Of course it is a chain, and the usual chain aggravation exists, such as not enough help, etc. The pharmacy is better than most chain pharmacies such as Walgreens, and the Rewards program does save me money when using their 30-40% off. Overall, I would rate this CVS a 3 and a half.

I have been going to CVS since I can remember and today I show up to pick up my prescription and they say they can't fill it because it's under clinical approval. No one in the pharmacy has a clue what that really means. Meanwhile I'm waiting on my prescription. They had to call it in to a different Pharmacy just so I can get it before I go out of my mind because I am on my last pill. By the way it's a simple thyroid pill.

Absolutely terrible on every level: They don’t answer the phone. They don’t report when there is a delay or problem w/ Rx. They don’t have enough staff. They have given me wrong Rx. They don’t honor Good Rx prices upon refilling same Rx Monthly. They DONT Care if the customer is unhappy! I am transferring my business elsewhere.

I recently received a Drug Recall letter from CVS of ** 100 mg, 50 mg and 25 mg tablets. This recall was issued because an unexpected impurity was found in these products that may cause health risks. I was notified that their records showed I may have received a prescription for ** and I received a complete list of Lot numbers and NDC numbers and Drug strengths Affected. I did not receive much information over the phone however, when I took my medication to the CVS pharmacy (with the recall letter), they checked the information on my bottle as well as recent prescriptions I had received from them. And, informed me that none of my Drugs were on the Recall list. My wait time was less than 10 minutes.

I have used CVS on Rosecrans in La Mirada CA for over 13 years. I have found that they continually provides a very positive shopping experience. The personnel, specifically the pharmacists, provide excellent customer service. They are knowledgeable and professional. It is an excellent store.

I went in the CVS in Humble to buy ** and was told they never heard of it and the pharmacist continues to tell me about her education. That I was pretty well stupid. After all the customers that heard and started laughing at her I walked next door to Dollar General and bought it.

I would like to recommend that all who work in the pharmacy department at 736 Hill St., Griffin, Ga undergo REMEDIAL customer service intensive program. On numerous occasions the staff is curt, angry in tone, elevated octave in speech, unprofessional, and not helpful to the consumer. How can one be angry with a customer at 9:30 in the morning, you haven't given Jesus time enough to work on your attitude yet. It is wise not to provoke.

Had a wonderful experience with Britney who works at CVS pharmacy on Sullivan Road in Newnan Georgia. Brittany went above and beyond her duty. Britney told me I could get a coupon to help save money on my prescription! WOW Thanks so much Britney I appreciate your help!

On 3/8/2019 I called CVS Pharmacy located at the corner of Northlake Blvd. and Congress Blvd. in Palm Beach Gardens, FL regarding a prescription and was put on hold and then disconnected 4 times without ever reaching anyone in the Pharmacy Department. I then called the main line two times to finally reach the Manager of the Store who said, "There is nothing I can do and that they are very busy in pharmacy"! So that means it's okay to hang up on customers I guess! The Manager didn't seem to care at all that I was having trouble getting through to the store. All he could do was transfer me to Pharmacy which again put me on hold and then hung up the call. Unbelievable service. Will NEVER buy from CVS again! Walgreens here I come! Have had much better service with them.

The prices at CVS are 2 and some products are 3 times higher than at Walmart. I am an Aetna-Coventry Medicare holder and I am forced to go to CVS for the Over the Counter (OTC) products allowance. To give some example: ** (equate which is Walmart brand) 20 mg 14 tablets cost $6.98 at Walmart (**); same product but CVS brand cost $12.99 on the OTC booklet (**); ** nasal spray (60 metered spray) $14.99 in CVS OTC compare to $14.96 for 120 metered spray at Walmart (**), and the list goes on. We receive $75 allowance from Coventry for OTC purchase; with that money I would buy the equivalent of $150 or probably more at Walmart. I am forced to go to CVS for my OTC, otherwise I would not purchase from them. Waaay too expensive.

They filled a prescription when I was very ill. My husband picked it up, brought it home and read the "warning" labels on it; then gave it to me. There was NOT a label stating this had to be taken with food and no one at CVS had bothered to inform him of this. Since we had no knowledge of this I had not eaten before taking it. I ended up extremely nauseous, dehydrated and in the hospital. CVS will not respond to my messages/complaints. They should not be allowed to hold a pharmacy license! As busy as Walmart pharmacies are, they always give you a consult and be sure you know how to properly take the prescriptions. That CVS gets away with this uncaring negligence is a travesty.

There is something big going on with Insurance comp and their preferred Pharmacy. I have been prescribed couple of medicine. CVS told me the price is $92 and on providing my insurance it use to charge me $10 for that medicine. Once I did not have a costly insurance, they asked me $75 (with max discount card). I chose to change the Pharmacy instead of paying this huge amount (for an experiment), I found the total price of that medicine is $8.50 in other Pharmacy (Giant). I felt cheated. Insurance is not baring any cost of the medicine. End of the day it's making you pay more than 100% of actual cost (showing a big discount) and CVS is helping them to carry on this cheating by artificially increasing its price 10 times.

CVS in Williamstown, NJ has been my go to pharmacy for many years. I could always depend on them having my medications. In the last few months they got rid of the generic brand ** of ** which I have taken for years. After many trial and errors, I finally found a somewhat acceptable generic by Accord. They canceled that too!!! You lost me as a customer and soon my daughter became you never have her meds either. I KNOW CVS can order the generic I need, they just won’t!!! You will lose many more customers with the sugar pill generic you now offer.

What’s the purpose of offering pay online ready for pickup and still need to wait in line with over 8 people waiting for pickup!!! Ready for pickup in any other place has its own line!!! So why can’t we have it at CVS?

I am not one of those 'review' types but I had to write about this pharmacy because I hope that they will read this and change. Our company went to a new medical insurance which forced us to use CVS or Caremark. It's been one year now and I still am shocked at the service with Target Pharmacy. Not only is the website nearly impossible to figure out, but even though I am signed up on the website for reorder automatically with my phone number it STILL does not send me any email or texts that my medication is ready. I have also given my phone number to the staff at the pharmacy and questioned this, but they check and say they don't know why it is not working.

I have a script for ** to be filled. When I went to pick it up I only received 5 ** pens instead of 15. When I asked where the others are at I was told that all the script was for. I asked them to check back on the last time I received this medication and it showed the same quantity of 15 and I did receive three boxes of five pens each. They said I only received one box of 5, basically calling me a liar. They were charging me $141.00 for these 5 pens. I told them that $141.00 is for 3 boxes of 5 pens for three months, again they augured with me. I called Aetna insurance company and was told by them that my cost for one box of 5 pens is $47.00 1 month supply and $141.00 for 3 boxes of 5 ea a 90 day supply. Final result I didn't receive any of this medication I need. I will be changing all my prescriptions over to Walmart and let all my family, friends and co-workers that if they need prescriptions filled they should consider pharmacy another than CVS.

Doctor sent prescription to CVS more than 24 hrs. ago. I went to pick it up but it wasn't ready. I asked why it wasn't ready 'caus it has been more than 24 hrs. I was told by the clerk "I don't know". I asked her to find out. The pharmacist said that my insurance wouldn't cover it as it was too soon since the last fill on 2/15/19. This is a brand new prescription, never taken before. I questioned him. He said "the more I talk about it, the longer it's going to take to fill it." There were some other words and gestures along with a different excuse that half of it had been filled but returned. 2 lies to my face. I said "keep it, I'm going somewhere else."

To keep it short and to the point... I am a Liver Transplant patient. For the 2nd time in as many months I have run out of anti-rejection drugs. The latest, I get a call on the day my meds are supposed to be delivered saying the prescription has expired and if or when they hear back from my doctor they will either ship or call me. CVS Specialty keeps bankers hours, and is not open weekends. If you do get a live person, expect to be treated with condescending disdain covered in a syrupy sweet tone.

I went into the CVS by my house for the 3rd time in a week to get a prescription refilled and it still wasn't ready. I asked the girl why and she said that they hadn't heard back from the doctor and after 3 attempts they stopped. I asked why I wasn't notified and she said that I should have been. At this time another girl walks over and tells me that I have to download the CVS app to get this information. When I tell her that I don't want to use the app she keeps talking over me being extremely rude. When I get mad about this the pharmacist comes over and says I have to use the app to manage my health care experience and she is beyond condescending. When I tell her that I don't appreciate her tone she says to leave or she will call the police. This is the 2nd prescription in 3 weeks that I have had difficulty refilling. I have used CVS for years. No longer. I am taking my business elsewhere.

So I tried today for the first time the advertised express pickup for the several prescriptions I ordered. Ordering process was great, easy pay, all good. I received the code to be scanned and drove to the pharmacy. There I could not find any advertised express pickup parking spaces. Parked the car, walked in. There are about 7-8 people in line and one person handling the line. Asked around, was told to stay in the line. After about 25 minutes got to the front. My code was scanned and receptionist started to look for medications picking one at a time. Finally all there. Next she told me that something is wrong because my balance is 0. Does not look like she even heard of this program. In any case, major disappointment. At most I saved 30 seconds for scanning of my credit card. Basically whatever commercials say - do not believe it.

I received a message from CVS on my home answering machine telling me my prescription was ready. Having not placed any orders, I contacted them and found out they had set me up for automatic refills on a prescription I had filled for a temporary issue. I later discovered they had also billed my insurance (BCBS) for the medication, which I not only did not request but also did not pick up. It took me at least two weeks of calls and messages to both CVS and BCBS to get them to reverse the order and take me off automatic refills for the medication.

Refuse to follow Drs medically necessary amount of diabetic blood glucose tests strips even though Medicare policy is to with prescription. A company abusing medicare recipients and profiting by not providing proper care!

My prescription was short for 5 pills. Not sure how many times it was short, I have never rechecked. I was wondering why I finished my prescription before end of the month. I got 30 pills for a month. After I picked up my refilled Rx, I got home and counted them. It was short! Accidentally or intentionally, I don't know... Think about it, one million prescriptions = five millions tablets=how many million$$$??? I didn't try to make it big deal but I couldn't feel any responsibility. She didn't say sorry or apologize when it happened. Her voice seemed cold and unpleasant... She said, "I will put five pills for you, just come to pick it up!"...That's it! LOL. Hard to trust CVS again, I would count & recheck every time if I need to use them.

CVS Pharmacy # 4881 is the best of all! Kudos to Kendra, Vicky, Emerald, and Autumn for being the most kind and professionally informed individuals in the business. I am sure that you rarely if ever get the respect, sense of equality or consistent praise from customers or establishment that you so richly deserve but here it is from me! (Not going to any other location in spite of us not living near here anymore.)

I get the same meds filled every single month at CVS, due to my insurance. I am battling cancer and I am on pain meds, every month they never have it in stock. 1 month I had to wait 20 days, I was in so much pain, it made me vomit. Then they will say they never received my electronic script even though Dr office sent me a screen print showing it was received and they confirmed it. Then they would say they deleted it by mistake. I have to go through this stress every month, jumping hoops. The only time they were really helpful is when I received someone else's pain meds/script in error and I contacted them and returned it.

My husband had oral surgery today and was in excruciating pain. I dropped his RX off at CVS, they told me a 2 hr wait. Waiting... waiting...still waiting (in the store might I add)... still waiting. Over 2 hrs still not ready! Joke!!!

I hate that my medical insurance require us to use CVS Pharmacy. The pharmacy and pharmacy techs are very unprofessional and rude. On several occasions I have tried to get prescription refills and they were supposed to contact me via text and did not. I drop off prescriptions before work and tell them I want them same day. Go to pick them up on lunch break or after work and the prescriptions are still not ready. I called this evening at 8:24 to see if they received my prescriptions yesterday and to see what the cost would be and they did not an answer for 24 minutes.

My prescription was sent into CVS 1150 NE 26th St Wilton Manors FL 33305 on the 27th of January 2019. I was a little early so it was scheduled for February 8th 2019 to fill. Well lo & behold I call the pharmacy on February 11th to pick it up and the pharmacy tech and pharmacist said, "There is no prescription here for you" and I replied, "That's impossible because my Doctor sent it electronically so how can you possibly lose something that's sent from computer to computer." This is not the 1st incident but this is a medication that I need not want and it seems like every time I need to refill or a prescription is sent in by my doctor there's always a problem with this CVS.

My wife has been a brittle Type 1 Diabetic for over 30 years. Her endocrinologist has always prescribed enough test strips for her to help her keep herself on track as much as possible. Recently we were told by CVS that they have a new agreement with Medicare that would only fill scripts for Type 1 Diabetes up to 3 test strips per day. The Pharmacist at our local CVS explained this to us as she seemed very annoyed at this new procedure herself. They even recommended other Pharmacies who would fill our script without a problem. We have since had the script filled at Walgreens and we no longer be doing ANY business with CVS. Hopefully their shortsightedness will cost them long term profits.

Nasty and impatient customer service. Each time I come in and talk to them on the phone I am met with impatient attitude and just horrible customer service. I used them because of the location convenience but to be honest using them is no convenience when you are treated so badly by customer service. Use someone who treats you right.

I have been trying to fulfill a necessary prescription for my seven year old son since Monday afternoon. My wife called in the Rx between 3:30 pm to 4:00 pm on Monday (2-4-19). She stops off today after work today between 5:30 pm to 6:00 pm. The prescription is not ready and they tell her it will be another hour. She calls CVS around 7:30 pm to 7:45 pm and they tell her twenty more minutes. I wait until 8:10 pm to 8:15 pm to leave. I get there and wait in a line with four customers ahead of me. I meet a guy behind the counter and he apologizes about the wait and being slammed, but says it will be another ten minutes. I am hesitant and give him the stink eye, but I say no more and browse the store. He tells me that he will make my prescription a top priority and will expedite me. I get bored of the store and pace around the prescription desk again.

CVS, price, convenient. Can order online and pick up at store. Good parking, fairly close by. Pharmacy is very good, helpful salespeople, clean and easy to find everything. I have been going to CVS Target for many years and have been very happy with them.

I picked up my 90-day ** 40 mg generic from CVS pharmacy. When I got home and opened the pharmacy bag, they had given a different pill from different mfg. I called and asked to bring them back and get my regular generic RX that is been taking almost 2 years. I was told I couldn’t return RX after leaving store, and they no longer carry the other brand. Started taking new brand, and have been losing my voice, sore throat, burning, feels like something lodged in my throat. This medicine does not work! Called the pharmacy, asked them to replace. Was told they need new RX from Dr, and I would have to pay $400 out of pocket. Contacted my insurance, and they are allowing a refill at Walgreens, and will pay for it. Never use CVS again.

Waited two hours for a prescription of generic **. Plus they all of a sudden don't take prescription discount cards. Got home and took my medicine and it didn't work. Next day took the medicine three times like I'm supposed to every day and still no effect whatsoever from the medicine. This is the CVS in Tulsa Oklahoma at 71st and Yale. They basically gave me a sugar pill and charged me $85 for it. I only went to CVS because my regular pharmacy was out. Never again! I only have to pay $43 for the regular generic that actually works at Walgreens. This is robbery!

On 2-2-2019, I walked into CVS in WARREN, RI. I asked to speak to pharmacist and that I need some help with getting a few vials of ** inhalation solution for mom's nebulizer treatments. Little did I know, she was the pharmacist. So I explained we thought we had 1 more box, but realized we did not. We only had two vials left and was insufficient to cover the weekend until we can get doctor to call it in on Monday. I explained this to her and that I tried the doc's answering service and got nowhere. She said she can’t break up the box to give me a few vials to hold mom over until Monday.

I spend over 80$ worth of beauty products! As proof on my receipt! That 5 off 25 was send to my card, cashier didn't take it off! Called corporate 2 days later. They were helpless and mean af! I had a up to 5$ CVS brand snacks only. I got the 5$ prunes 18oz, cashier made it 2.50 which is 50% off **! It's supposed to be free. Zero $ but receipt shows me she made it 2.50! Called corporate, females there were rude as **! Helpless as **! I hate rude people! I was supposed to get back 4$ extra buck for buying 2 Colgate toothpaste which I did! Evidence on ad! But my didn't print! First human female ** of the phone was asking too much info about me. How creepy stalker!!

For about two years now I have had a script that I take daily that gets filled every three months. Since inception of this daily med I have had a multitude of issues trying to get CVS to get their act together with my medication. At first it was coming mail order, the very first refill was late by two weeks which I would have had to pay 100% of the cost of if I had my dr rewrite the script because CVS already ran my insurance. The following month it was late again so before they ran my insurance I got another script from my dr and picked it up in store, the following month I receive two 3 month supplies. I just shook my head, what else can you do. Every month it is something. Here it is another refill, I received a text from CVS on 1/9/2019 asking if I wanted them to get my script refilled, I respond yes and follow with a call. Message received. I hear nothing by 24th and down to 3 pills. Call dr, send it over, call CVS did you get it, no one knows anything except wait.

Over the last few months, CVS Pharmacy Website and store pickup has deteriorated from super-fast and accurate to super slow and inaccurate. Yesterday, during our second attempt to pick up the renewal, we waited in the store pickup line 30 minutes for a renewal that had been reordered two times because of inaccurate quantity and number of refills only to find the order again had the same errors. Luckily, the clerk was able to correct the quantity error this time. Currently, we have a refill that the website is showing ready yesterday, but still "In Process". We sure miss the old super-fast and accurate CVS Pharmacy.

I had to purchase a walker for my brother in law. He is a disabled/legally blind special needs adult. He is a large man. Katherine was argumentative. Said she wouldn't sell us the large HVYDTY Bariatric unit because he couldn't push it. I told her that was best for his size. She continued to tell me it was for bariatric people over 300 lbs. And will not sell it to me. Finally I said it is for sale and he wants that one. She took it down from the shelf and demanded I listen to her. We purchased the unit even as she continued to be objective and rude. Her attitude was and always is confrontational every time we have been in that store.

After multiple attempts to call and holding for over 30 minutes l drove to store. While in line I hear phone constantly ringing, recording on their phone saying four calls waiting, five calls waiting, six calls waiting and then two calls waiting, four callers had hung up. This repeated two more times. I get waited on and they said my Rx had not been sent. I call my Drs. next morning, they said it had been sent but they would send it again. Try calling CVS that evening and again no answer. I drive to CVS again, phone still ringing nonstop. I get waited on and still no Rx.

I received two texts from CVS pharmacy saying my RX ARE READY FOR PICKUP yesterday. Today I sat in line behind 4 cars for FORTY-FIVE MINUTES only to be told that they had nothing there for me. I told the lady I got a text and she said it was a refill reminder from corporate. I can read and it clearly said RX READY FOR PICKUP not once but twice! I am not a satisfied customer to say the least!

I am another casualty in the legal need ** denial syndrome going on in Las Vegas. 8 years at same CVS. Aetna my prescription plan uses preferred CVS. January comes and now it’s “we’re out stock”, “it on order”, “can’t say when” etc. Recently I had a CVS pharmacist ** pharmacist tell me he won’t fill it because “he doesn’t think I need it”!!! WHAT???? My horrific burden is that I take and need **. I did just read that though they have right to refuse, they must consult with the prescribing dr before they can deny. NV State Law!!! By the way, I’ve been out, taken no opioid in 6 days! Pharmacists were made aware... This is not gonna get better. Some kind of Pharmacy registers must be created to order enough for their “known customers” that legitimately take these needed medications (opioids). This might increase the amount for the needy.

Was told "If you don't get all your prescriptions here we can't fill any of your prescriptions." I've never seen a pharmacy invent so many "unnecessarily complicated" rules. They enjoy making every transaction overly complicated and inconvenient. My father's Dr. called him in some medication because his appointment was pushed back and the CVS pharmacist did everything in her power to turn us away because he doesn't use CVS for all of his prescriptions. I now know that I will never walk into a CVS again.

I been using CVS for about 8 years or more different states where I used to live and never had a problem until 1.17.2019 CVS at 303 White street on Danbury CT. I been getting a prescription monthly for a weekly injections for 3 years now. Since I switched to this CVS it has always been a problem to get it refill, when the doctor send it they don't call or text, I always have to call so they can refilled, my last prescription was there for more than a week and I find out because my doctor call me to tell me they send it.

I looked online for pulse ox meter & was more expensive in store, and was told they don’t match their online store. That’s a bad policy. I needed it & purchased it anyway as it had $10 in rewards bucks. I went back to the store after I realized it needed batteries, and they said the cash register didn’t accept their own cash bucks. Now they don’t honor their own bucks, which is about accurate as they rarely accept their emailed coupons either & can never explain why. The manager told me to call corporate & refused to honor it. Wow! Done with this company & will drive past them to go to Walgreens!

I called to check on my daughter's prescription and the lady said "I'm not going to fill it". She said #1 this medication can't be cut in half and #2 the doctor isn't covered by her insurance... She said it very hateful. I just said okay but I can't get it off my mind how her tone was... I will never use CVS in Franklin Ky.

Been going in this store for about 6 years. Never once had a problem, not even a slight error in anything. Friendly staff that I actually have fun with and joke with when I'm in there. Not today. Went in there around 2000 hrs on 18th of Jan 2019. Was "helped" by this repulsive young man named **. I asked him why he's got an attitude problem, he says "that's right. I do have an attitude problem, and you didn't even bother to ask me why." I told him it is not my place to give him empathy or remorse or ask him anything about how bad of a day he's having. I went in there to purchase shampoo and a diet soda, that's it. I asked him to call for a manager, and he did and sarcastically said "do you want corporate number too?" I told him, "Heck yeah I want it."

Usually I get all my prescriptions filled at CVS on Curry, which I love those people from there, but CVS from Cristal Lake is terrible, people very rude and unprofessional, very bad. I think that upper management should evaluate better that pharmacy employees.

So, I am pregnant and have had a preterm birth in the past. My MDs felt I should go on a medication to prevent preterm labor. My insurance requires me to use CVS Pharmacy. Well my medication is a specialty medication and can only get it they mail order. I am to take this injectable medication weekly from weeks 16-36 of my pregnancy. I received one shipment. When I called on 12-10-18 to place my order for there next four weeks. I was told that they are currently out of stock but they would schedule my shipment and let me know if it wouldn't be here so I could find an alternate option. My shipment never came, but my Dr office said they had some on hand and would provide me with a shot. I rescheduled my shipment... Still out of stock.

I switched to this store from another CVS that could never find my name, my prescription, or my insurance (all on file). I was personally assured by the pharmacist that this store operated smoothly with no problems. Nothing could be further from the truth. My doctor has called in several prescriptions that I needed the same day. They do not automatically fill prescriptions your doctor calls in; however you can try to call to ask them to fill it, but on 3 out of the 5 times I was on hold for over 30 minutes without anyone coming to the phone. Once, I set it on my desk and was on hold for over 2 hours (no one ever answered). So then you have to go to the store, stand in one line and tell them you need it filled and then be told you will have to come back another day to pick it up unless you are demanding. I have stood in line for over an hour and watched how badly they treat each customer.

CVS Pharmacy review I posted elsewhere, Store in Fort Pierce, FL. Corner of Midway Rd and U.S. HWY 1. Due to a change in health insurance, I learned my usual pharmacy wasn't covered. However CVS Pharmacy WAS. In fact, it was the main preferred pharmacy, as CVS Caremark was a contracting subsidiary of my insurance company's pharmaceutical benefits. Of course I switched from Walgreens, (after 10+ years) to CVS.

I was asking what the worker (ANITA) meant by I have to wait or leave and come back for my prescribed pills I got from the ER, and she goes, “YOU WAIT OR LEAVE. YOUR PILLS ARE NOT READY” in a very rudeness manner and I personally work in customer service and know that’s not a way to treat a customer whether you’re irritated or not which she shouldn’t have been because she had no reason to be. I’m very disappointed with how the worker spoke to me and I ask that she be talked to about her customer service skills that she doesn’t have! Her name is Anita or Arita. Works at the old Philadelphia Pike in Lancaster PA.

Unfortunately, my insurance only allows me to use CVS as my pharmacy or I would have changed by now. Either they are out of stock of my medicine, but then don't tell me until I get there or instead of telling me that my prescription is too early to refill they call and tell them I am trying to get my medicine early. I go by the date it has on the app. It will say available for refill ON "this date." And that is what I choose. I am not just selecting a random time. Then, they lost my husband's medication twice. "Lost it." They try to treat me like they are my physician when they are not. I know they are as educated as doctors, but my doctor knows how many medications I am to take and why. I don't need a guilt trip from CVS because I have lupus and severe anxiety and take what I have to.

CVS Pharmacy has been a nightmare experience for me, from Maryland to Florida and even New Mexico. They're always slow to fill, going hours and even days after the promised time. I take a hormone medication for endometriosis, which requires me to take it at the same time every day and it was always filled late, causing me to have painful cramping and withdrawal bleeding. They seem to constantly be in short supply of my antidepressants and you only find out after going to the place in person. No one ever calls so you can transfer the prescription. I have yet to encounter a pharmacist or staff member that doesn't have some sort of attitude. It's a shame I need a national chain because I travel or I'd use someone else.

I have used this pharmacy for years. It is my primary pharmacy. I used them in early January 2019. I was on hold for 20-30 minutes on the phone. I checked online to see if my Rx was filled. It stated it would be ready by 1 PM. I went there at 3 PM and it still had not been filled. They were working on the day before Rx. The pharmacy was a disaster. Bins all over the place. They told me it would be another hour. I went home, about 10 minutes from the pharmacy and received a text stating my Rx was ready. They are so short staffed and not meeting the needs of the public. Horrible. Horrible!!! I am considering changing pharmacies. If they need more help, hire more people. I have heard this from other people and thought they were wrong. They are not wrong. Never had this problem before. Management needs to get their act together. They are doing a terrible job!!! Awful!

I have gone to the same CVS pharmacy in Eldersburg, Maryland for years and 3 weeks ago I went to drop off my ** prescription. I was told it was too early plus they were out. I returned when they told me to the next week and they were still out. I went back the following week and they were still out but said it may be in the order they were getting that day so they held my prescription and said they would call me. I never received a call, I called them 3 days later and they did not apologize or have the **. I asked if they knew how much longer it would be, they did not know and returned my prescription. I feel like waiting 3 weeks for a common drug I get filled every month is very poor customer service and poor management.

If I could do less than 1, I would! I swore off CVS 17 years ago when a pharmacist argued with me that my prescription for ** was for my diabetes. She said it wasn't. What? Target made the mistake of having CVS be their pharmacy. I thought give it 1 more try. Will NEVER go back! The last straw was I called 1 1/2 hr before I needed to stop and get my prescription. They said no problem, it will be ready. I got there and they said, "Oh we are just starting it." It took less than 10 minutes to fill. That may sound trivial but that is after every time I try to fill a prescription there is an issue. Their rewards program, a farce. After over 40 prescriptions being filled I have not once received their so called coupon. GO ANYWHERE ELSE BUT A CVS!

I stopped in to get medication that I always buy at CVS target and able to get three boxes at a time per Ohio laws per month. My entire family uses the ** allergy and sinus as this works best for everyone in my family. Never had an issue from any store until I came across this pharmaceutical lady who has no clue how to do her job. She was rude and decided to take it upon herself to tell me how many boxes I can buy when I explained to her how all others scan all three boxes and I pay for all three. She decided to tell me that is not how she needs to do it and can only scan one at a time. I would not want her to fill ANY prescription for me! She has no clue what she was doing and when I told her she should maybe find out how to perform her job correctly she was making rude comments. Never have I had such a rude experience in my life!

The CVS Pharmacy in Deer Park Texas has pathetic customer service. First they very seldom have any drugs in stock to fill prescriptions with. Late in December my wife visited the urgent care center in this pharmacy and received a prescription for an eye infection, when she stepped next door to pick up the medication she was informed that they were out of the medication and would need to order it and it would be in the next day. She told them to forget it and went back to the urgent care and requested a paper prescription which she received and took it to Walgreen's who filled it without any issues. Then two weeks later we received a call from CVS saying that the original prescription was ready, we hung up on them.

Our oncologist’s office insisted that CVS Specialty fill the script for my husband’s ** which he needed for his chemotherapy. There was no explanation from CVS about charges. Husband is Medicare and we have a Plan B supplement through AARP. For whatever reason Medicare denied the charge and we were asked to pay over $5,000 for a 2 WEEK supply. With plan B the average cost to patient should be no more than $600 dollars and websites we researched said that had we taken a script to CVS pharmacy the drug if we had to pay for it, no insurance, the drug would run $1700 for 82 pills and he had received 56! A coupon online would have saved even more money. FYI after many phone calls script was moved to Optum Specialty for next cycle and the cost to us will be “0$”. This company is incompetent and never use them.

I tried four times to get my cholesterol medication filled at the CVS in Scott’s Valley, Calif. The first time I went in and it wasn’t ready. I called the next day and I was told it would be ready in two hours but didn’t pick it up. When I returned a few days later the line was eight people long and not moving so I left. I returned the next day and it was just as long so I left and returned that night. After waiting for 15 minutes I was told the medication still wasn’t ready would I like to come back in two hours? I said I’d return the next day. I called the following day to check if it was truly ready. I waited on hold for 10 minutes and hung up. Today I had my doctor transfer my prescriptions to another pharmacy.

I had such a positive experience with the staff, Eden, Casandra, Winnie and Alex, at CVS in Kalihi on Wednesday evening, January 2. While waiting for my shingles shot, I observed how well they interacted with all the customers, directing them to the right window and answering numerous questions. They were pleasant, patient, caring and service oriented. Eden, Casandra and Winnie were bilingual and freely conversed in both Tagalog or Ilocano, and English, putting the customers at ease while they waited to place or pick up their prescriptions. The Pharmacist Alex, worked quickly to minimize the wait for most who were there after a day at work or eager to get the prescribed medications home to their ill family members.

Pharmacy cancelled my prescription because it was a 30 day instead of 90 day supply. Instead of telling me or the doctor the prescription was cancelled, the pharmacy tech told me "We don't have any prescription on file for you." After contacting the corporate office, the store manager called me to apologize. The tech should have explained the problem. All he had to do was read the screen.

I had a prescription fill at the CVS pharmacy inside Target in Montclair California on December 24, 2018. In the following week, I received FIVE automated phone calls asking various and unsolicited refill questions. After the fourth, I call this pharmacy in Montclair and asked to be removed from these annoying calls or at least have my phone number removed. The next day, I got yet another call. I called the pharmacy back and asked what gives? I was told the pharmacy could NOT unsubscribe me from these calls and that I would have to call 800-746-7287. And so I did. And I listened to another recording from CVS. How unpersonal. Did I finally get my phone number removed? Yes, there was an option for this. CVS - This is not how a big corporate pharmacy should behave!

I had a terrible experience with CVS at Charles River Park, the pharmacist manager was rude and unprofessional and he did something without my permission creating a delay on my prescription delivery. I have called the following day CVS customer service and I was asked all detail information so a specialist would have reach out to me within 48 hrs! Ahhahaha!!! I’m still waiting for a call! Seth at CVS and customer service are terrible. I will shop at Rite Aid.

Dear CVS, If there was a way to give NO STARS, I would. Jan. 4, 2019 My Wife and Care Giver went to CVS in Spencer Ma. to fill the #11 ** tablets to get me through the weekend as my regular meds would be filled on Mon. I am an old customer of CVS and it is written right on the prescription "Code# Chronic Pain due to active Neoplasm". The Pharmacist was rude and told her she had to go back all the way to the Drs office and bring them a "LOMN" a Letter of Medical Necessity"?

First of all, I've always had good luck with the CVS Pharmacy - at least as far as filling prescriptions, in a timely manner, and at a reasonable cost. But last month I was out of state and filled a couple of prescriptions due to an emergency room visit. It was then that the calls and texts started coming in. They wanted to know if I wanted to refill the prescription or have them call my doctor to refill it for me. I replied "NO" to the texts, as requested, but they kept coming. Then I called my local CVS and the out of state CVS to see if they could stop the calls/texts.

I went tonight Deer Park NY CVS for get a wipes and some stuff. Also I used my rewards. I spent first transaction $35. My other stuff I paid $21 but I couldn’t get $10 rewards. I want to return but store manager Jasmin said, "You can’t return." I was like, "Why not?" I just got that I was very rude and nasty. She hold me there 45 minutes. She don’t know how she return those stuff. She pay me back $18. She didn’t give me my $3. Also I used my $5 rewards. She didn’t give me back. I was shocked, "Why you are not give me my money back?"

My husband is now out of his chemo drug and the last two times we needed to order I spent hours on the phone trying to get it. At least to the last two times they were able to delivers overnight. This last time. We still don't have it and he was supposed to have it two days ago. Excuses, lies and incompetence. Evidently this how they run this business. We were told they were out of the drug. We were told it would be there the next day. We were told they needed a call from the doctor. We were told we didn't respond to their emails which we would never get. So here we sit without my husband's drug. He has a very aggressive brain tumor.

Why I went to CVS twice today... I had a 40% off coupon that has to be used by 1/1/19. I decided to get some face cream. It was $29.99 at CVS or $18.00 with the 40% off. Online it was $18.00 and not bumped up to $30.00! So I left. I get home and my husband is looking for the thermometer. So, after spending too much time looking for it, I suggest we go up to CVS to get a new one and use the 40% off coupon. We see one but it's $19.99 or $12.00 with the coupon. I roll my eyes looking online and see that other stores have it for $9.98. It seems that any time I go into CVS and double check prices, they are so outrageously overpriced that I walk out. I now refuse to shop in that store which will only encourage CVS to continue ripping off people who think they are getting a good price.

My review is on the receipt. They are so long, wasted paper. If we have a CVS Rewards card why do they need to print out the humorously long receipts. It's totally unreal that when you go to buy and it's not a CVS brand the coupons you were printed out that are at least the length of a persons arm are of no value. Best thing, once you get your receipt look at it, rip off your actual receipt and throw the rest in the basket for someone else who might come in a need a product listed. I would rather deal with less paper. The weekly circular, email ads and rewards pts. are basically all we need. This is a world of technology. CVS join in.

My wife fills her prescriptions at the CVS Pharmacy by East Expressway 83 in Mission, Texas. The pharmacist is either not trained by CVS about customer relations/care OR CVS is in agreement about the way he treats customers. They had a disagreement so he felt he could express himself according to how he was feeling. He told her to go find another pharmacy and he treated her like dirt. We think it is because we are Hispanic that he feels he can talk whatever way he pleases. He said she was ignorant in front of ALL THE CUSTOMERS!!! We now wonder if CVS promotes this way of treating customers!!!

CVS keeps on filling prescriptions whether I need them or not. I have spent hours on the phone with my local CVS (Carroll Ave in DC) to try and stop this, but nothing seems to work. Not only do they fill them but the computer calls several times a day and leaves a message on my VM that my prescription is ready without identifying the prescription. When I try calling them, I am on hold for very long periods of time - right now I am on hold for 11 minutes. What a lousy way to run a business.

I live in Valley Springs Ca. I am 70 yrs old and I use Medicare and Tricare for my insurance. I used to get my drugs at Foothill pharmacy until they were bought out by CVS. I recently noticed CVS had remodeled and expanded the pharmacy, but now as the only pharmacy in town, it is a nightmare. The line stretches all the way to the center aisle. I had just injured my back and could hardly walk. A kind lady that was already in line told me to go sit down and she would let the employee know that I should be next in line after her.

I have a $1.00 "reward", and I was told that I can't even use it to buy a .99 cent AriZona Tea. CVS is practicing false advertising ("Up to" *the amount listed, is bogus). From the store MGR at 50 West Jefferson, Phoenix, Arizona, CVS Facebook page, and their 1-800 number, all said the same thing... Their Extrabucks Rewards, is dependent on the MGR feels, not by the actual wording on their policy.

On 12-21-18 my husband was having a severe migraine. He ask me to call CVS pharmacy to see if he could take an over the counter medication with the pill that was already in his system. I called the store at 10490 Shelbyville Rd Lou KY because their pharmacy was still open. After two attempts and on hold for 10 min the second time waiting for pharmacy to answer their phone I called and got the front desk clerk. He was no help because he said “all I can do is send you back there again because I’m up front”.

I filled a prescription at CVS Pharmacy at 596 River Avenue in Lakewood NJ on December 7. It was a dosage of twice a day for 10 days. They only gave me enough for 9 days. I called them up and they said that doesn’t make sense because they always give an extra dose. That means that they shorted me 3 doses then. They told me that I need to call my Dr. My Dr called in a few more doses and CVS went and filled the entire prescription again and made me pay my copay again even though it was their mistake to begin with because they didn’t give me the correct amount.

On 12/04/2018 I entered the CVS at 8850 Valley View St, in Buena Park, CA 90620 to fill my normal perception, and was told to come back in 20 mins. When I returned in 20-25 mins to pick up my medicine up, I was told that my doctor had forgotten to put the date on the script; "LIE number 1" there was a date on the script and it was dated "12/04/2018".

I applied for the CVS multi-dose pack where they put all your pills into conveniently packaged bags on a rolls to save time in putting together all my pills each month. Fantastic!! EXCEPT... They make you speak to a pharmacist every month to go over your meds even if there's no change. The issue is I have to wait on hold anywhere from 30-60 minutes to speak to a pharmacist. In the past few months I have had to wait on hold I could have put all my pills together for the rest of my life. Worst service ever. Hopefully they will automate this. Don't waste your time!!

I called customer service and they said the order has not shipped and they do not know when it will ship because they are so busy. I asked to cancel the order and they said I could not cancel. What kind of business is this? I will never buy or order from CVS again.

On 9/28/18 I pulled into a spot at CVS Burlington MA. The concrete bumper had a piece of re rod iron sticking out of it and my car got caught on it. The manager had to physically lift my car off of it. I immediately went to an auto-body repair shop... $500 worth of damage (latches out of alignment). I submitted quote to CVS for reimbursement and am still receiving no satisfaction after multiple calls, emails and almost 3 months. They keep referring me to their insurance carrier who refers me to their landlord. I was there to do business with CVS no one else. You would think CVS would put pressure on the insurance company or landlord to resolve this, or just resolve it directly with me. I will not give up! #CVStakeresposibility, #CVSdoesnotsupporttheircustomers.

I went to CVS Pharmacy located at 3343 W Montrose Ave Chicago at 5 pm to buy **. There is no button to call for assistance to open lock. I saw around if any employee can help. Then I went to cashier and ask to open lock for medicine. She said, "Someone will be there shortly." I waited 15 min, one employee passed by and I asked her to open lock, she said, "Pharmacy rep will help you." Pharmacy infront of where I need help but they seems busy. After another 10 min, same employee who passed by before, she came and said, "I open locked medicine, which one you want." I frustrated waiting for almost half an hour, I refused to buy and left the store at 5:30 pm.

Over and over again I take my prescriptions to the CVS closest to my house and when I go to pick them up they mess up and I end up picking the meds in different CVS pharmacies. I end up driving to 2 or 3 locations. They make it so difficult for you. Plus the pharmacy technicians aren’t too friendly. I’m switching to another pharmacy. Bye CVS.

I called in a Rx refill for my mother's **. When I went to pick it up they said it was $350.00, normally it has a $40 co-pay in the gap it goes up to $129.00. The employee at CVS told me the insurance didn't cover it. I called the insurance company. They said they would call CVS and try to get it straightened out for me. The insurance agent called me back and said she had called CVS twice, and they hung up on her. She suggested I called them the next day to see if they had it fixed. I did call them the next day to see if they had it fixed. They again told me the insurance didn't cover it. I called another large pharmacy and transferred the Rx. It went through their system fine and I paid the gap price of $129.00. This problem could put someone's life in jeopardy.

I have been going to CVS for many years now & all their locations treats their clients differently? I had a terrible experience at the Ratzer road in Wayne location and I emailed CVS corporation about my complaints and it's been weeks now and they still didn't reply? No apology no solutions, no answer what so ever, even after I emailed them again for not replying? It just shows that they don't care about their customers or the complaints received!?

CVS mail order system is not working: My 97 year old mother who lives in AZ (I live in WA) is out of her heart/blood pressure medication today, Sun. 12/9/2018. Mail order uses UPS with no Sun. delivery & no guaranty she'll receive pills on Mon. either. No local CVS pharmacy has her medication in stock. Mail order pharmacy isn't open on Sun. so no way to transfer prescription to another pharmacy for emergency refill. CVS computer messed up so first packet of shipment is dated to be taken on 12/11 instead of 12/9 so all packets for next 30 days are incorrectly labeled.

Anytime I've ever had to deal with CVS they either, get something insanely wrong, lose my prescription, or are rude and condescending to me in person and over the phone. One time I was severely ill with the flu and it was already a struggle to get to the pharmacy, and they had the audacity to tell me that they 'forgot' to fill my prescription after I had already been dealing with them for 4 hours. Make me being ill even worse. When I was on birth control pills, I had to be on a very specific brand because of my hormones. Whenever I tried to refill my prescription, in which I had been doing for years at other pharmacies, they gave me the wrong pill. When I told them they didn't give me the name brand that I need, she decided to say "well I'm sorry but you're just going to have to deal with it, it's not my problem at this point" (that's actually in her words).

I ordered baby formula and lipstick on Nov. 29 and it said that I'll be getting the product by Dec.5. I called on Dec. 5 everything to check if it was shipped and the customer service person said they haven't shipped it. I called again Dec 7 to the CVS.com to cancel my order and they won't cancel it. They said that they will ship my order next week before Christmas. That's already almost a month before it will arrive. Remember, this is a baby formula that I ordered and it's something that I needed ASAP. CVS.com don't care. Oh isn't it ironic that their Motto is "Customer Care"... Hah... what an insult... nobody care. All they care about is $$$.

I called CVS and selected the menu to speak to a pharmacy staff member. After waiting 15 minutes, then coming on during the 15 minutes TELLING ME to hold, and waiting even more, then coming on line and tone keys clicking and going back on hold. I was very disappointed and will be transferring my scripts to a different pharmacy on my insurance plan. Very poor customer service.

CVS is very corrupt, and I have switched to Walmart. My med at Walmart is $1.60 while at CVS it was $21.00. CVS corporate has “performance targets” and when met their upper management reaps the financial benefits. To meet this metric they automatically enroll prescriptions, whether the customer wants it or not. As a result, we get our prescriptions filled earlier than necessary. I’ve had as many as 30 pills left (no lie!) when I got a robocall that my med was ready for pick up. Even after I told them to remove me from the auto-refill and to stop the calls, they kept coming.

Every time I go to CVS and try to use my HSA card It gets denied. I then Go to Rite-Aid and make the same purchase, use my HSA card no problem. I just spent 45 minutes on the Phone with CVS and the Rep. said she hears this a lot. They tried to push me off to the HSA Card people, who I finally did call. HSA said there is no problem on their end and she did not even see where CVS tried to run the card. She said it would show up as a problem or attempt in their system. I am Done with CVS, They didn't even TRY to resolve this problem. Rite Aid Here I Come!!!

I picked up a prescription on 10/18/18. I started smelling something. I thought I stepped in dog poop. Nope. It was the medicine, **. I tried to take it back, but they told me, “That’s just the way it smells.” I did not attempt to take it back until 12/2 because I work out of town and haven’t been home. Now I am without my meds. Thanks, Mayfield, KY. You never fail to disappoint.

I am a 64 year old female who just thought I would pop into CVS instead of some other big box store for some detergent. Store Manager "Jimmy" followed me around the store. I entered at 8 PM tonight and left the store within 5 minutes. If your store manager is that fearful, maybe you should consider closing your store at 5 pm. I detest being treated like I am about to stuff everything in your store inside my coat pockets. There is NOTHING in your store that would make me jeopardize my good paying day job. I am so furious. I will contact the Corporate Office in the morning when they are open.

Today I went to CVS Pharmacy on North Ave.in Elmhurst, IL. to pick up a prescription for my sick child. This was one of the worst experience I have had with pharmacy staff. When drive thru window opened the Pharmacy tech seemed annoyed with me. No reason as I just pulled up. The pharmacy tech that opened the window was so arrogant, unfriendly and unprofessional. Every answer I gave he laughed. The Pharmacist on duty was also arrogant, unempathetic & unprofessional for no reason. I asked her to repeat herself because I could not hear/understand what she was trying to say. I did not appreciate the bad customer service.

Within the last year+ I have been picking up prescriptions for an ill friend of mine. The prescription order & pick up process at this store (Store #6183... Derr Rd. Spfld. Ohio) needs to have a definite overhaul! We call prescription refills in & they give us a time for pick up, then every time you go in to pick them up they are not ready!! I have to stand in line 15 to 25 minutes. Then when I get to the counter, the prescriptions aren't ready! I'm told to come back in a few minutes, only to have to stand in line again 15 to 25 more minutes!! Something that should be a quick & easy process of about 10 minutes at most turns into an hour or so each time!! I suggested that my friend take her prescriptions somewhere else! That being said, I do not usually have this issue at Store #3452 Urbana, Ohio location.

I wish I didn't even have to give this a star. I've been on this medication for over 10 years. Never have I had gone through this much trouble and time to fill it. Staff at store 2168 very dismissive of my needs. They told me on 11/21 my medication would be in stock by Monday 11/26. I went on the website and it said Saturday, 11/24 by 1pm. I called and a pharmacist then tell me it will be filled on Tuesday, 11/27 by 2pm. This is a joke, right? You are going to change the day and time, now? My medical needs can no longer wait for your stores to own up to their mistakes when I have been struggling without the medication for some time.