CVS Pharmacy Reviews

Very satisfied. Prompt delivery of medications. Friendly professional workers. Receive 90 day supply instead of 30 days. Appreciate the reminder calls for time to refill.

CVS are always so polite no matter which store I visit. After just a couple visits they remembered my name etc. I wish they opened earlier but I have learned to work around it. :-) Love CVS.

Most of my meds are ordered through CVS mail order department. They keep me informed via email, remind when it's time to reorder, will contact your doctor if a refill order is needed. They answer questions, let you know if anything is incompatible with what you take, and even contacted me when some of my meds contained lactose. Super fast delivery too, and I appreciate that they are located in my city, know how to spell my name, and can spell my street name (Hawaiian) with ease...

They have great service. All employees are knowledgeable and always helpful, courteous. They have excellent customer service. They are very professional and always treat you like a person.

Have developed a personal connection with my pharmacist. Feel can trust his judgment and his help with concerns is invaluable. I feel I have a home here.

The wait time at peak hours is unconscionable. The main problem is that their inventory/picking process is ludicrous. Most times they have problems just knowing where to look.

I live in Westport, MA. The CVS on state rd in Westport. It used to be a very nice pharmacy. Now the young girls they have working there are extremely rude!! Do not be a pharmacist if you have a problem with the meds that people are on!! I am on **. I am not ashamed of it. It has saved my life!! But this one girl acts like I got cooties or something. To the point of not even handing me my change she'll put it in my med bag?? If I go through drive thru she won't open the window to me. Does not say 'hello' or 'please' or 'thank you'. And I love how she will ask for my ID. It's "I need your ID". Very cocky. And when it's finally all done. I'll say "Thank you and have a good day". She says absolutely NOTHING!!! Where the heck is customer service??? Where is the respect??? Just very disgusted.

The location of the pharmacy Buford Hwy. and South Lee Street, Buford, GA. Finding out that no matter where you go, your pharmacies have extremely poor services. You as a corporation should think about only having online services. You building services will cause my husband to have a diabetic coma, onset seizures. My grandsons bipolar medications (2 sons); NEVER NEVER NEVER have any of them in stock. Even if I attempt to call about 2-3 days in advance, they never have it in. I'm told they only order once a week.

There are so many complaints. Why can't a class action be brought. I had my prescriptions held, my insurance billed, prescriptions billed, I wasn't given script. Insurance Fraud, Crossing Privacy, Refusing Service, Lying to Walmart when transferring scripts, "stating I had nothing, in regards to prescriptions", in which I did and my oldest son, we had both refills, and new ones on file.

My doctor called in a prescription last Tuesday and I went in on Friday to pick it up. It wasn't there because it was "not in stock" in any CVS in town. I was told that the next delivery to their store would be on Monday. When I went in on Monday the prescription could not be found. Finally the pharmacist found the order showing that the drug was ordered on Friday. However it could not be found and she shouted out, "Does anyone know whose handwriting this is?" OMG. They finally ascertained that it was never ordered and they couldn't find any of the drug in any of their stores. I called my doctor to have her call it in to Walgreens and they filled it within one hour. Don't trust these people with your medical needs. They are a disaster and they don't care to fix their system.

I can not believe that the Pharmacist was rude, disrespectful, and outright completely unprofessional as she was. My wife called checking on her prescription that was overdue by a week. When she called the Pharmacist told her that the store was waiting on approval for one of the prescriptions from her doctor. She informed the Pharmacist that her doctor faxed it over a week ago (she confirmed that it was faxed before calling). The Pharmacist in a raised voice again said they have not received it. My wife asked her to check again as her doctor's office confirmed that it was faxed and has a receipt of such with a date and time.

I dropped off a prescription at a CVS Pharmacy. I stopped at a different CVS tonight to pick up my prescription but the pharmacist there told me I couldn't get it since it was filled at a different CVS. I told him I thought all CVS is what I did with it one another. Then he gave me the excuse that he would have to call over there get a transfer to him and apotek well over 1 hour. I said "You're kidding me right?" But the way he approached me was confrontational and with an aggressive tone it was voice. They told me if I wanted to fill that immediately I need to drive to the CVS to get it. I told him I can't believe that. I challenged him, he said he's got no time for me and I said "What's your name?" He pointed the picture on the wall "so there you go that's me."

Horrible customer service. I was so confused as to what was going on. Very rude and unsympathetic too, case by case. Name brands being sent with 100 copay when I didn't need. Said it was my fault even though script had changed. Would not let me send back. Then representative Artullo or however it's pronounced asked me if future orders were going to bounce??? What a jerk. I hate this mail order service. Worst one our company has ever had! Hope they change soon. Just disgusted with them.

My husband bought me ** Decongestant at the Pharmacy today and when he got into the car I discovered he bought the wrong kind. I needed only the regular **. So I took it back and got the regular kind to exchange for the wrong one. They told me they could not exchange because it was a Federal law it could not be exchanged. I ask them to show me where it was a law and they were too busy to look it up. I was distraught so I threw it on the counter and explained I was over 65 and I could not take the ** Decongestant and was told sorry we can't even take it back because it was a Fed Law to take it back. However they could not show me the law in writing. I will never go back to CVS again.

I'm at a loss for words for how horrible this experience was. I woke up this morning with pink eye and within 10 minutes had my doctor send a prescription for me to the CVS Pharmacy in Oxford, Ohio. I called them 45 minutes later to check on it and they hadn't even checked their voicemail yet, which is where my script was located. An hour later I went through their drive-thru and was told my script would be filled "sometime by the end of the day". Meanwhile the pink eye has spread to my other eye. Two hours later I called again and was put on hold for 30 minutes, hearing "CVS Pharmacy, please hold" 3 different times. Then I come to find THEY DONT EVEN HAVE THAT ANTIBIOTIC ON THEIR SHELF AND DIDNT BOTHER TO TELL ME.

This morning at 930am I went to the CVS at 1001 Dunlawton Ave in Port Orange, FL. Since we moved here a year ago, this pharmacy has consistently disappointed us. They are extremely slow whether you try to drive thru or go inside, very impersonal, bordering on rude, especially the pharmacist that was on duty this morning at that 930-10am timeframe and generally, not very helpful. I walked inside this time because the line outside at the window was long and I thought I could get done faster if I went inside, NOPE, there were 4 people working and 2 people in line in front of me and after waiting in line for 10 mins I finally asked the man in front of me (who was using a walker) if he had been helped yet and he said no, they had not even acknowledged him.

My extra care card has been screwed up since 6 months ago. I have not received any bonus for over 30 prescriptions filled. Every time I check, the store and the cvs.com tell me that everything is in order with my card. But, I still receive no credit for prescriptions!! I have been on the phone and in the store complaining about this issue for over 5 hours. It is a small amount of money, but the principal of the matter is what I am concerned about. Don't offer something that you cannot follow through on... and for God's sake... train your employees better!!

Prescription from Beaumont/Oakwood Hospital: When I went there Zana looked it up in the system and turned to the Pharmacist who said they had them but, they're not give me the 10 5mg ** pills my doctor prescribed. I tried to show them my prescription and dispatch papers but they still turned me away. She looked me up and down and said she didn't have them! I'm over 54 years old and **. Who decided to let a bunch of Arabs decide who gets their legally prescribed medication. Probably the same idiots who let them open Medical Marijuana shops all over our cities.

I went into CVS today and I wasn't even stealing. I didn't try to leave with their merchandise. I was just honestly trying to buy food and perfume, and some other things. Well I bought the food but I realized after I had already paid for the food that I forgot about the perfume. And then realized I forgot something else that I needed and that I forgot to grab. Well I grabbed the perfume and grabbed some other things that I wanted on the way up to the register, and saw that the employees was staring at me and pointing at me, and talking to each other.

I've spent 2 weeks non stop on the phone with CVS to get my son's very important time sensitive infusion medication. Our insurance approved anyone! To send medication as we already have Coram doing the infusions at our home. Coram and CVS then went into a pissing contest to pick up both medicine delivery and infusion services. This has kept my son from getting his medication. He is now going on 2 weeks late having his medicine. I was told by CVS on two separate occasions that the meds were approved and being delivered overnight. Both occasions no meds arrived. No phone call, no update and both times our delivery canceled. I'm told CVS and Coram are the same people, if this is true why does it matter who sends it? Just get it here! My son's health is being put aside. He's the one hurting here.

Last month, January 2017, I obtained 2 bottles of ** insulin. The first vial of insulin that I opened was non-working, and my blood sugar was high and didn't drop as it should have. I called EMS, but by the time they arrived, I had changed over to the second bottle and my blood sugar had finally dropped efficiently. I didn't call or say anything then, but in February 2017 I obtained 4 bottles of insulin of ** and the same crimes happened of how they sold ** to me. I had opened 3 of those 4 vials of insulin and the same crimes happened again, only to be put in the hospital because CVS sold bad insulin again to me. I was able to obtain the same type of insulin while I was in the hospital and no problems as it turned out to work fine with my person.

While at our winter residence in Dunedin Fl, I ran out of a required VA prescription. I contacted my VA MD at the Rochester NY VA Outpatient Clinic who contacted the CVS Pharmacy for a reorder. I was sent back to 2 CVS Stores near each order both not taking care of my order. This went on for 2 days they ending up telling me they don't have the medication in stock. I am now 4 days without my meds. Very unhappy and disgusted.

Through my employer I have Caremark as my prescription drug insurance provider. I have had several prescriptions filled at the Elizabethtown Ky CVS pharmacy that have been both filled with the wrong drug or the wrong dosage. Many times I have had to do the legwork getting doctors info to them instead of them communicating with the doctors. I recently attempted to use a different pharmacy, because of this. This is however a rural area with limited number of pharmacies. My insurance provider Caremark/CVS says I have no choice, its mail order or them.

I've been at this pharmacy for 3 years, maybe more. Why? My rights were removed as prescriptions were streamlined where my insurance removed my free right of choice. I've been on these scripts about 16-17 years. I'm on three for my back since 2000. All three every month, all three the same. They are ** 60mg once a day, ** 325/5 @ up to 4 per day. ** 300 mgs @ 3 times daily. I can't stop taking two of these abruptly! If done there is risk of seizures and more. Not to mention pain levels, pain, sweats, chills, diarrhea, puking.

CVS pharmacy 3100 Old Forest Rd. Lynchburg Va Store 7363. On 2/15/17 I returned a prescription that had been set to auto fill by the pharmacy. I had picked up several medicines days earlier and was not aware of all the medications involved. I was told that the prescription was not returnable as it was filled locally and was not in a sealed manufacturers bottle. The pharmacist did not engage me but sent a tech (who was horrified) to deny my return. After thousands of filled prescriptions and several returns for various reasons I am horrified that a medicine I had not requested was being denied.

I will never ever give CVS on Main st in Anderson, SC my business again. They have a new manager Jenni that has me so upset right now. I just spent over an hour shopping there getting certain items that I was using coupons with and I went to check out half of them didn't work... I got the correct item they weren't expired etc and they didn't work so they were like all day today it hasn't been taking them for some reason. So this women tell me to call the manufacturer Ummm. What? How is that my problem that your system is messed up and how is the manufacturer going to fix it? LOL.

After years and years of having this dreadful company attempt to cheat me at check out, I've finally decided I won't spend another dollar in this store. I was recently sent an email with a 40% off one item discount. I also received a $2 Extra Buck coupon in the mail. I figured I'd give them one more try to see if they still cheat their customers by playing mathematical tricks at the register. I wasn't disappointed.

On 2/25/17, I stopped at the CVS on New Jesup Hwy because I could tell I was becoming ill with a cold. It is not close to my home, but I was in the area and used to like CVS. I purchased four items. The clerk was quite chatty and since I didn't feel well, I just wanted to get home and take some medicine. When I got home, I discovered I only had three items. The Saline Spray was not in the bag. I called immediately and spoke with the store manager and she said a man came back into the store and said it was in his bag and he hadn't purchased it. She said she would hold it for me. The item was $4.19.

I paid for a refill and when I received the prescription, I paid for 90 pills and CVS gave me 70, for the price of 90. When I called and politely advised the CVS that I was, basically, short-changed, I was told that I had to return the container to the pharmacy - drive 30 miles and I work 50 hours a week, so I could lose time from my business so the "Manager" could sort this out. This was 90 pills. It is easy to shortchange the customer and I believe that this is a way of doing business. Not an error. They shortchange the customer and then make it too difficult to fix it.

While going to CVS for medications, my little sister asked me if I could get her Sour Patch Kids and so I looked around for it. They were out of the candy so I put my wallet back into my purse and waited for her to find a different candy. Once she had chosen, we started walking to the front to pay for it. Before we got there, a lady stopped me and accused me of shoplifting a red box of candy. I reached into my purse and showed her my red wallet, and she relaxed some but continued to tell me that it was wrong and I was lucky I was only a "teenager" (I'm 19). I left the store, angry without the candy and with the already paid for medications.

I tried to get a refill on a prescription I've been on for several years. Suddenly, CVS Caremark needs a preauthorization from my physician. My physician promptly responded & CVS said it was still awaiting a response from my physician. So, she contacted CVS again and it responded that the drug is no longer covered, and CVS suggested a brand new, more expensive drug. My physician called me in disbelief -- she had never heard of a pharmacy suggesting a new more expensive drug, when I was doing well on the old one. She submitted the paperwork for me to stay on the old one. We're not sure if it'll be covered, but there's a coupon from the manufacturer. Now, CVS says the prescription is on hold because they need a preauthorization from my doctor. Seriously!!! CVS is so inept and lies about waiting to hear from a physician!

I am highly dissatisfied with this women's review. I would put her name on this review if I would have looked at her tag. Although, I was very distracted with how rude and ** she was to me about my son’s medicine. Almost every time I go to Target’s Pharmacy they do not have the medicine the doctor prescribes. Then when she tells me to search around she doesn't even write down the prescription right. WHAT THE HELL. On top of it she wasted my time having to call back and forth, because every time I have to call back I have to listen to those stupid automatic machine answer. I have a lot more to rant about but I am just going to leave it at this. Have a wonderful day!

First off, I want to say I made a mistake. It was a 24 hour CVS and I came to the counter at 8:59pm right before the pharmacy closed. I came up to the counter with my boyfriend and was greeted by a nice teenager, who said he could not help me at this time, he was already signed out. Some other guy comes to help me. I was really sick 2 weeks ago with intense pain in my stomach and nausea, I ran out of my prescription and felt amazing up until tonight. At 8:45 in intense pain and nauseous that I couldn't deal with the pain all night and asked my boyfriend to drive me because I could not. Instead of being helpful, the manager started to close the gate to say in a way "We are closing", but waits for me.

Rude customer service. I was in a store doing your purchase of a return. Helped by a manager named Courtney. Who does not have personality nor have the manner to deal with customer. I have been CVS customer since it used to be called Peoples Drug store in Washington, D.C. and never had anyone talk to me or disrespect me as she have done. The company should be ashamed for having someone represent them as her. Will never shop there. Rite Aid here is your new customer.

Over a month ago I went into CVS and turned in a prescription for injections. They explained to me it needed to go through their specialty pharmacy because these needed to be ordered. A day or so later, I received an automated phone call saying my prescription was being processed. A couple weeks go by and I contact pharmacy. They stated they need authorization (which I already submitted) and insisted on getting that directly from the doctor's office. I was confused and upset. As far as I knew this order was already being processed, which it hadn't, in fact it had just been sitting there. Rep was nonapologetic and told me they were faxing my Dr office and should hear back the following day.

Overpriced with coverage. First off when ordering my specialty medications, there was a lot of confusion. I was misquoted price on 2 meds. Luckily, I was aware of my benefits and questioned it. Spoke to 3 people before it was corrected. Then I recently received a phone call that they undercharged me for ** $60 (which sounded correct). For future reference, ** will be 80% of the normal price. Normal price is $380 with CVS Caremark so I would pay $304! You can pay for this medication out of pocket at a fertility pharmacy for between $100 and $200. I have no idea why a covered prescription is costing more than out of pocket price. This medication is required to go through CVS Caremark specialty pharmacy. CVS Caremark does a wonderful job of trying to rip off their patients.

This company continues messing up and playing with people's health, I called on October 2016 to update my credit card info for auto payments, well you would think that the rep did her job and set it up but OH No! Gail did not do that maybe because is incompetent or she was in a rush to get a break, anyway she didn't do it, I was sent to a Collection Agency!! For freaking $80 and did not call or communicate with me to find out what happened, after having to pay it directly to the collection agency I needed a refill called CVS specialty to place the order telling me that they couldn't do that because I was delinquent and I was in a collection department, after been on the phone explaining to several representatives, one told me that I could hang up if I wanted because couldn't get me the Supervisor, I didn't hang up but she did, great!

I submitted a refill for a medication last week, qty 70. Instead of giving me 70, CVS decided to only provide 60. When I called to get the explanation, they stated the instructions said 2/day so 60. My doc specifically wrote 70 on the prescription, however CVS chose to ignore those directions. Common sense dictates the pharmacy staff should have called both me and my doc office for clarification. Nah, instead they arbitrarily made the decision to short me 10 pills with no reason why when I picked up the meds. Sure, my bad for not updating the instructions ahead of time. I get that. But come on, shorting my pills w/out any communication is garbage. The issue could have been resolved before the prescription was filled. Simply CVS doing what they want, who cares about the customer.

Expensive prescription AND incompetent pharmacist. I am a pretty laid back person, went to the drive through pharmacy CVS in my little town. I know the people at the only other pharmacy pretty well and was trying to save money. Little did I know that CVS is now more expensive than any other pharmacy in my area! However, what made the experience far more awful was the fact that the pharmacist was an angry looking woman who obviously was not in a good mood.

First off I'd like to say 20 years ago CVS had great customer service. Fast forward into today the business has changed and customer service is awful. For example when you need to get a refill they make you wait until you're completely out of medication. Now for anyone that's on medications that you have to take everyday you know when you're running low that's the time to get it filled. If the insurance will fill it then why won't CVS? About 10 years ago the fax machine was a problem getting worse. They would say we didn't receive the fax but it was under a layer hundreds of other faxes. So I would have to go down there personally and inquire, stand there and wait until they would do their job.

I recently went to a local CVS to purchase Suave gold bottle shampoo and conditioner. I picked up the Keratin Infusion in both the shampoo and conditioner. I went to checkout. I handed the young lady my coupons. I had a CVS coupon for $1.00 on shampoo and two manufacturer's coupons on any gold bottle shampoo or conditioner. The young lady at checkout informed me that CVS would only honor the manufacturer coupons on the Suave gold bottle Honey Infusion. I explained that the coupon was good on any Suave gold bottle. She said she understood but CVS would only honor it on the Honey Infusion. Since I didn't want the Honey Infusion I did not get the shampoo or conditioner. I will be buying my Suave somewhere else and CVS has lost a customer.

I was getting sick, coming up with a sinus infection and fever. I decided to wait for the 2 prescriptions I gave the pharmacy attendant. The headquarters sent me a text saying they are waiting for the insurance authorization. Ok I understood and decided to wait. 15 minutes later she, the attendant told me in English that my prescription was ready. I pay, pick up with other items, like **. When I get home, took my pills but the other medicine was nowhere to be found. :(

My name is Christa **. We live north about a mile from your 56th and Emerson store in Indianapolis and I do understand as soon as you head south from this store, home properties drop quite rapidly and at best can be questionable. On 2/13/17 at approximately 9:40 PM I rushed to this particular CVS as our 4 year old was in excruciating pain and wanted to try one last thing before we rushed him to the emergency room. Our research on Google showed that in all likely hood he had pinworms from daycare and we showed that CVS carried medicine to treat this. I walked back to the cream, lice etc section and looked and looked but could not find it and the cashier was nearby and told her what I was looking for and should be near the lice products. Well, she headed me over to the shampoo department and that is where the store manager Brad ** got involved.

I bought a gift card specifically for CVS for $50 knowing I had to have a prescription filled there. The CVS in Butler is located in the Target store. They would NOT accept their own CVS gift card for payment! I was not trying to buy anything else, no Target Merchandise, only my prescription and would have used the gift card plus $10 in cash to pay. They refused to allow me to use their own CVS gift card for payment!

I am an employee working in the Fulton /Nassau Street area for almost fifteen years. I am also a CVS regular customer and never had any complaints. However, my experience in the store on 129SFulton Street NY 10003 was horrific. I am a Juvenile Officer employed for the past 13 years with the same Agency. I work the overnight shift (Juvenile Warrant Unit) and went to the store at the end of my shift with a co worker to purchase some Valentine cards for him and I needed an eyeliner, preferably ELF. I always bought my eyeliners in that particular store because it's close to my job, very economical ($1). The employees know me because I always ask them for assistance with eyeliners.

Every month I go to fill my generic ** Perscription and they NEVER have it! It's always one excuse or another usually blaming the DEA due to limited supplies. I have read that's not necessarily the case. I have read that the pharmacies like to give some of us the runaround. They red flag you for whatever reason they choose! If they don't like the way you look, God forbid if you show up in sweats and a hat they can judge you for being unkept and therefore label you an addict. I have also gone in all dressed up so what's the problem here? Switch doctors due to insurance coverage or what not, they red flag you as you hop around to different doctors. Try to get at another pharmacy because they don't have it, now you are a pharmacy hopper, red flag, you are now labeled! Show any kind of attitude because you have to do without your meds, who wouldn't be irked when you're in pain, yeah they flag you as an addict!

The Springfield PA 19064 is the worst CVS pharmacy. They are so rude, they yell back and forth to each other saying names of patients and the names of drugs. The staff is very rude. They yell what is the "generic" for **?! They come up to elderly people in line w/ the doctors script and say, "Uh yeah. The SilverSneakers does not cover **." They are supposed to help people, be kind, be fair and ethical. They never have controlled drugs in stock. A few weeks ago the rude "drop off girl w/ a mustache" was shoving candy in her face as she was touching people's Rx bottles... So unsanitary. Sheila ** is the pharmacist who is the worst. She always has an attitude. She needs to find another job since retail pharmacy has turned her into a rude bitter old lady.

To my dismay our insurance carrier changed from Walgreens to CVS 01/01/2017, proving to me the old saying you get what you pay for. My experience has been on 2 of 4 occasions the pharmacy did not have prescription available, I had to wait a day and spend my time and gas for double trips. ** wait 2 extra days and common blood pressure medication needed 90 day supply they could only supply me with 30 days and at a higher cost to me in the smaller amount??? I have NEVER EVER had this issue at any Walgreens. This shows poor inventory control or lack of CVS wanting to keep inventory on hand, which is terrible customer service for medical needed prescriptions.

I placed the order on February 7, 2017 for double-sided Photo book on CVS website. I received the confirmation for pick up at 1 am on February 8. I went to CVS store # 00554 next day afternoon and they told me their machine is broken. Nobody called me about this problem. I asked them to transfer the file to another CVS store on 5748 SW 40th Street, which is newly build store in Miami.

I am a diabetic requiring an insulin shot five times a day. My local CVS Pharmacy started handling my medications in October 2016. In that time, I have been without insulin shots for nine weeks due to the pharmacy's inadequacy. My doctor writes my prescription for shots and needles at 150 for 30 days, which is 5 times a day. Because the box of needles come in 100 count, my CVS Pharmacy will not open a box to give me the other 50. Instead, they use another refill on my prescription.

I placed a order on CVS.com based on a email sent by CVS. I was shipped something that was close to what I ordered. Contacted CVS.com via email and was told that the warehouse decided to send something that was close, but not what I ordered. Turned out the item I ordered was out of stock. In stock now but the 30% discount is no longer available. CVS customer service said that since I did not have a account (I ordered as a guest) they could not help me. The CVS website accepts orders that they cannot fill since the item is not in stock. This is a pharmacy and the warehouse personnel determine what item they can substitute. I believe that this is fraud.

I have had nothing but trouble dealing with the Morons at the Specialty Pharmacy. I have Severe Rheumatoid Arthritis and have no choice but use this incompetent service. I haven't received any medication since November! I had my doctor renew my prescription to get my medication and still nothing has been shipped! What's the problem? Apparently you hire people with less a 20, IQ. How hard is it to send an order to the correct pharmacy for pick up. I take 4 pills a day and have had NONE FOR TWO WEEKS NOW!!! I'm calling the Attorney General myself and my physician is also filing a complaint... It is illegal to withhold medication!! If I am hospitalized due to your negligence and ignorance you will be receiving the bill. SEND MY MEDICATION OVERNIGHT ASAP OR I WILL CONTACT MY ATTORNEY AND FILE CHARGES.

I dropped off a prescription for ** for my 13 year old & the next day I instructed him to take his med with breakfast before going to school. A few hours later I got a call from the school nurse saying my son had took sick while in class. Days later passed and I received a called from the CVS pharmacy saying my 13 yr old was giving the wrong meds and to bring it back. My 13 yr was give 60 mg ** which could have killed him! I am so thankful the effects didn't kill him but that was a very huge mistake! I am seeking legal advice for this matter because something has to be done!

It's ridiculous all that you have to deal with when you pick up medications often at drug stores. This is part of my business. The wait is horrible. The mistakes happen and the people usually look wore out. But this place can never ever seem to get it together and today I handed them three peoples' scripts making it three a piece. These are sick elderly needing meds and they told me if there were any problems they would call. An arrogant Steve I think was his name said he called and my box was full. He's a liar. They could not fill one lady's meds. They don't take her insurance, but never told me the others some were out of pocket expense. No one told us again. The guy was rude and ran over top of me talking as if he was on speed himself. Very rude. Done with this store Lake Orion Mi CVS. I try not to go there due to their crazy ran pharmacy but thought I could give one more try. It's never been a well ran pharmacy but it's getting worse!

The store is open until 9pm but the pharmacy is only open until 8 pm. I dropped my prescription off and they said it would take awhile to be filled. I told them I would come back. They should have told me they closed earlier than the store. I returned at 8:30pm and the manager was not allowed to get me my medicine or the prescription to get it filled elsewhere. I had to wait until the next day to get my medicine that I needed that night.

Rude ** pharmacist, dumb ** unhelpful manager. I have been going to this pharmacy for about two month, same scripts. She wouldn't even look just refused me. She suggested 24 hour Walgreens. They informed me she called and said not to fill. Who the ** does that? If you're unhappy with your job, quit. I've worked in customer service my whole life and have never treated anyone so terrible. The manager had no clue what to do or say, think they should get one with experience. ** you CVS. You just lost my business and I'm dying, 52 different pills a day... Your loss.

CVS has become such a joke to work with. I had a prescription for two different sleep medications to alternate every other day. I have filled them like this for the last six months with no issues. My doctor is aware of what I'm taking because he is the one writing them! I was called by the pharmacy saying they can not fill them because they can't be taken together. I am aware of this because they AREN'T taken together. They have now listed my prescription as invalid and will not fill my prescription even though there are refills on them and it has been filled this way for the past six months.

Dr like using CVS but the CVS Pharmacy is overrated. The wait time on the phone is very poor. Pharmacy trainees or interns do not have enough supervision or monitoring in filling prescription. The pharmacist does not always have enough time to answer questions about medication. Lines are too long to pick up medication prescribe by the Dr. Lack of security at night. Reorganization and more monitoring. Prices are higher than other pharmacy. But the best thing about them is they're 24 hour open.

They are sufficient, sometimes better, sometimes less so but generally do a good job. Staff is always friendly and respectful. There is usually a wait any time I go but at off-peak times it is usually shorter. The drive-thru is the same though often quicker than going inside. I usually take my small dog when using the drive-thru and they often give her a doggie treat which she greatly looks forward to. This alone is a small detail that could be a deciding factor in choosing a pharmacy.

The clerks and pharmacy staff are nice. The store is clean. I feel that there should be more incentives to the rewards program. The wait time could be better. Also, I had a concern about receipt of an automatic message from one pharmacy in another town which I don't usually use. When I called about the message I was told that they didn't see anything in the system that I should have been called. This happened a couple of times. I was concerned about my personal information.

The store is ok but too many times when the prescription is not covered it seems that their price is much higher than other stores, along with higher prices on other store items.

My wife signed up for digital receipts at the register. Guess what? She changed pharmacies. I remain a CVS customer and to get my digital receipts. Nope. Wife used her email. I sign into my account and guess what? You cannot manage digital receipts OR EVEN go to page to view your digital receipt signup information. What company would not integrate that into your account settings? Now I call the pharmacy and they can't change your settings (I think they can but don't know how - after all they signed up my wife) nor does the front end that "manage your extra care account" according to pharmacy. Now I have to call for help. No tab on the menu of my account for "help" or even "contact us". Who made that brilliant decision? Now I go to internet and find number and they are closed weekends and I have to call Monday. Wasted lots of my time and will have to invest more. Almost too much for simple request. Just poorly set up.

As a type II diabetic, I use pills to control my sugar level. I have premium insurance to cover the medications that I use, however, by changing my pharmacy to CVS, I have seen an extensive hike in my glucose levels since I started using the CVS pharmacy medication. To prove the point, I have changed to a small pharmacy and the exact same medication that I was receiving from CVS pharmacy is now controlling my glucose level exactly as prescribed by my physician. That is not a fluke. That is my life we are talking about!!! If you are seeing a great fluctuation, change your pharmacy. The hustle in pharmaceuticals is real.

Good store but pharmacy works and moves slow. Always a long wait time, sometimes 20-30 mins. They have shown some improvement recently. They should be more customer oriented. Some employees do stand out however, doing a great job. Hours now short on Saturday. Also, reward program is confusing and I've never been notified of any rewards although I've had 100's of prescriptions filled. I do receive the store awards but not pharmacy ones.

I called before I went to pick up my medicine. And the guy said "When you come drive to the outdone lane." I did that and the lady Barbra was rude, didn't speak and said "You need to come inside with a insurance card." I felt she was if more rude because of my race. Her and the guy working was laughing and looking at me. I want to be contacted and my insurance wasn't applied.

I have been a customer of CVS for over ten years. Customer service can always be improved. Sometimes the customer isn't greeted in a timely manner or told they'll be with them shortly. My money keeps them in business, so always treat the customer right.

I love this store and CVS is my favorite store in town. The people who work there are really nice and they usually have everything I need.

I don't find their rewards programs encompassing enough. I prefer a group that is willing to assist and in medicine regimen to ensure that you are getting the utmost benefit from the medication prescribed.

The people at the pharmacy are great. The line is so long at times and drive thru is packed. Sometimes have to leave and come back another time. It's too bad that medical insurance companies force their subscribers to use only one store.

CVS is quick when prescriptions have to be refilled and they let you know when the prescriptions are ready. The staff is friendly and accommodating.

A convenient location with hours that work for me. However, to pick up is a chore. Often you have to wait in line at least 5 to 10 minutes. When I am out of refills they say they will contact my doctor. A week goes by so I call my doctor and she has no record of a CVS request. I also hate getting texts from them about prescriptions because it is impossible to identify what drugs they are referencing (I take a lot of drugs) without calling them.

CVS Pharmacy have a long delay on issuing the prescription because I'm not frequently needing to have a prescription filled. They need a system for people who drop by every 8 months. The verification of insurance or contacting the Dr. is an obstacle. But I do like that they are always knowledgeable on options of a substitute, if the prescribed medication is unavailable or unauthorized by the insurance carrier.

When we need a pharmacy we usually go to CVS because there are several stores fairly convenient to us. Store is open most (possibly all) of the time but it should have additional and easier parking. Store was clean when it opened but now their interior is so-so and seems grungy and in need of a sprucing up. Their staff changes frequently and some staff are helpful but many are not.

The store is 24 hrs, but the pharmacy closes early in comparison. The reward program is fair; I use the coupons from time to time. However, the prescription refill program doesn't allow the customer to response to alerts via text. The text alert system doesn't let the customer cancel prescription refills or identify the medication being refilled. You have to enter your customer portal account or call to cancel a refill (not always report accurately) or determine which medication is being refilled.

Our pharmacist is the absolute best, but CVS took over the Target Pharmacy and their bottles are extremely difficult to read. The lettering is so small that even with readers you can't read them. Also, you have to wait until the day your RX runs out to call in a refill. This is not good because we travel for business and might need more meds while out of town.

I love the personal service I get from everyone I encounter at the Eagle Valley CVS. Everyone there are always so friendly and helpful. And the pharmaceutical team is superb with all the customers and their questions. So I am always confident with the information and advice they share with me.

CVS Pharmacy mail order prescription service provides pricing competitive to WalMart Pharmacy pricing. CVS keeps your prescriptions arrival to you in a very timely manner and they don't hesitate to keep contact with you about any of your medications and their statuses. They provide auto-refill and auto-ship options and they also communicate very well.

They are very accommodating and their pharmacists are usually helpful even though it takes a long time to get to them when I call by phone. I live right around the corner from CVS. I wish their pharmacy would be open more hours so I don't have to go to the 24-hour Walgreen's which is farther.

The CVS in Placerville, Ca has the worst customer service. They are extremely slow and everytime I go there it's a problem. They have told me that I don't have insurance when I do or tell me that I no longer have my current insurance. They quote me a time to pick up my message but when I get there they aren't ready or the pharmacist is gone to lunch, and they wouldn't let my sister pick up my meds once. They told me meds would be ready in 15 mins so I waited for 2 and a half hours of hearing "it'll just be a couple more minutes" every 15 minutes and it made me late for work.

When a company makes an error that results in a customer having to come back to get script filled (and be late to work as a result) they should sincerely apologize and move them to the front. Today that was not the case. When you get your script filled every 30 days and need it to function, they should have it available. One should not have to call days before to check if it's in stock or have it ordered (per CVS if it's on the shelf they give it out, which means they run out at times). Very poor service for regulars. I expect to have an issue at least half of the time and even so, if the techs would just show some sincere empathy and acknowledgemental I'd probably forgive it, instead of excuses or blame.

The store in my town is great. The only problem is they never have enough help on Sunday when the ad breaks and the ad items are not stocked and signed. Add more people, stock ad goods the night before.

They treat their customers with respect and they greet you with a "Hello. Welcome to CVS." I like that they help find what you need. The pharmacy is also very good and they give you suggestions on over the counter medicine and of course the rewards are pretty good. I like to go when I have coupons so that way I get a good deal. Also they have the small clinic for flu shots and other conditions so I think it is a nice place to get your meds and every thing else that you might need.

The staff is always friendly and helpful, and they greet you by name most of the time. I have many medical issues, and am on half a dozen drugs. Once I was prescribed a drug that would have been potentially harmful combined with the other drugs I was taken. They asked if they could call the doctor, and the pharmacist and doctor came up with a safer alternative. Overall, I am very pleased with the service of CVS.

Customers almost always receive a friendly greeting upon entering the store. CVS's phone-in prescription renewal is second to none, and even those requiring a doctor's approval are generally ready the next business day. Their automatic renewal reminders are also very helpful. While their specials and rewards program are generous, particularly with over-the-counter generics, the main reason I return again and again to CVS is their courteous, helpful, friendly staff. These are people we like to have as neighbors. I have always received the information or advice requested of the pharmacist and you can't improve on 24-hour service. Most often there is a short wait time for prescriptions that are ready for pickup, but occasionally there is a line.

The CVS at Cedar and Herndon in Fresno, CA has top-notch pharmacists! They are very experienced, caring and will immediately let you know if there is a suspected problem with a different drug that may be prescribed to me. I've been using this pharmacy for over 25 years. The same pharmacists still work there and give great service. If there is a problem or delay, staff will call and let me know or leave a voice message. The staff are all nice, including the clerks who work in the store. Great store. It has a better selection of items -- as it is somewhat larger than other CVS stores. I find items here that are not offered at other CVS stores. The selection of greeting cards are nice -- and several collections of Hallmark cards are offered.

I love CVS. They have always made sure I had my meds. They know if you are taking your meds because they keep up with when you should be low or out. They call your Dr to refill after they call you and ask if you want them to.

This was THE worst experience ever. The prescription is not allowed to be filled at my local pharmacy because CVS deemed it a specialty medication. Must be called in monthly. And they are in violation of the HIPAA laws. Too many questions regarding use of the meds and reactions... YOU ARE A PHARMACY. Your job is to fill the medication. It is my and my drs. responsibility to report changes and adjust treatment as necessary. NOT YOURS, and you have NO RIGHT to withhold filling a script because I refused to play your game. I am filing a formal complaint.

I use this pharmacy because it is open 24 hours but there have been times when my prescription was not filled correctly. If I did not need the all hour coverage I would probably go to a smaller privately owned pharmacy.

I've used CVS at home and in Florida and they always were prompt filling prescriptions and obtaining information from physician's offices. The CVS I use has always had my prescriptions refilled on a regular basis. If necessary they contact my physician's office. Also have provided information for over the counter medications. You can access any information if you are traveling.

They are open early and I never have to wait. Everyone is very personable and caring. I'm addressed by my name and offered assistance if needed. Also, the rewards program is better I feel than other Pharmacies.

The pharmacy is a place where I get my meds filled. I always call them in early because if I don't the wait can be terrible. That's the only downfall of my pharmacy. Other than that everything from the employees to the items are great.

I use my rewards all the time and my niece is a pharmacy tech at CVS and she is doing a great job there. I have been shopping at CVS for over 10 years and it's very convenient and great location, when I travel the stores are easy to find and the prices are competitive. Florida, Las Vegas, Chicago, Cleveland, Detroit I have shop there.

I always have really good service from staff at CVS but having to wait 2-4 hours for a prescription to be filled is sometimes very frustrating. I have a ruptured back and have a total 5 month wait from diagnosis to surgery date, it takes everything in me to get to doctor appointments and then to be told by CVS come back in 2-4 hours is worse thing while not being able to walk very good. But I will continue to use CVS because they always stock everything prescribed.

They have filled prescriptions with the wrong medication (usually a generic medicine with a similar name to the generic version of what was prescribed), at times causing bad reactions and risking potentially dangerous problems. There is no apology. They have recorded doctor names from years gone by, who the patient hasn't seen in years, with the current prescribing doctor. Their customer service staff, both at the pharmacy and on the phones, are untrained and unknowledgeable. Their attitudes towards their jobs and dangerous mistakes made are often unacceptably uncaring. They don't seem to know how to correct misspellings of names or address errors in their system.

Our local CVS is a small older store, doesn't compare to the larger newer CVS a longer distance from us.

This is in regard to the CVS on Solano Avenue in Albany, California only. I have no experience with other CVS pharmacies. If I could give them ZERO stars, I would. But apparently that's not an option on this site. My spouse has very serious, potentially life threatening epilepsy. He does not do well on generics (read: he has seizures unless he's on name brand medications). His UCSF neurologist wrote a very specific script saying "Must be name brand, no generics allowed due to therapeutic failure."

They don't foresee issues and don't correct valid customer complaints. CVS didn't let me (Tricare user) know that I could have kept my prescriptions with CVS because my primary is BCBS and secondary is Tricare. I moved to Walgreens.

When providing personal info - no privacy. They are poor about responding to patient's expired prescription/s and lie about reaching out to the physician for prescription renewal/s. I just had major head surgery and the surgeon said since I was already on a blood pressure pill to continue taking it. I went to pick up my bp meds from CVS and was told it needed to be re-prescribed and that they would do that for me. Weeks passed no CVS call. I called CVS and was told my physician IGNORED their call and NEVER sent the new Rx. After checking into matters with my physician and CVS at a different location, I discovered the 1st CVS Pharmacist lied on my physician and also to me. Bad CVS!

My prescriptions are free if I get them filled at CVS. Now I see why. Not only have my prescriptions not been ready on time on several occasions, but they fill the wrong ones even when I told them explicitly in person which one I needed. Then they proceeded to fill TWO that I did not need. When I went to the doctor and got a new script for my birth control pills, the wrong location filled it and for 30 days instead of 90. I called to transfer the RX to my location but had to call multiple times before it was actually transferred to the correct one.

I am forced to use CVS Caremark Specialty Pharmacy due to a program paying for my medications. A regular pharmacy at my local grocery store verifies my prescription and insurance and tells me if there is a problem in 1 minute and I get my meds the same or the next business day. CVS Caremark Specialty Pharmacy is exactly the opposite: (1) the order cannot be verified at the time I make it over the phone because the pharmacy is split into unnecessary "departments" and they do not communicate to each other successfully; (2) a problem almost always (2 out of 3 orders) appears on the day the order has to be shipped; (3) I am never notified of the problem and a "solution" is worked out behind my back.

The pharmacist or pharm tech is always pleasant and never tries to rush you (at least at the Arcadia one). If there is a problem, they identify it and give you suggestions on how to remedy the situation. Most of our problems stem from the doctor's office not faxing the prescription in a timely manner, or faxing it to the wrong CVS. The pharmacist will give a short and pointed instruction on the new medication usage, just enough for the average consumer, in addition of the reams of literature to cover all the bases. They are consistently prompt, helpful and knowledgeable.

I have read the reviews and agree with many. Health Care should include actually caring about your customers. There is always a very slow response on refilling certain prescriptions, and they are often out of medications related to pain management. Today I finally decided I have had enough. On top of that I logged into the website as I take multiple medicines for chronic conditions and discovered all of my medications had been erased. I contacted customer service and they never apologized and gave me a bogus explanation that someone at the store may have done a reset. Of course the Pharmacist at the store has no idea what I was talking about. Perhaps I complained and things just disappeared. Last month they were out of ** 10mg (low dose to get me to mechanical function to participate in therapy and the everyday things that people take for granted). Contacted insurance because they know you can't pharmacy hop.

All seem to be great at this store. It is a well organized store and people are friendly and always there to help if you cannot find an item. I love it and all in all I have no bad things to say about CVS.

CVS is the best pharmacy I've ever used! They are so professional and yet they show a personal concern for all their customers. They go above and beyond to know you and the pharmacists take the time to do all they can to help. They know about discounts and rebates and they take the time and initiative to obtain and apply them for the customer. They have helped lower the cost on several maintenance prescriptions for my husband's diabetes prescriptions.

Very poor service. Website and app are a joke. One of the worst I have ever used. They are confusing and policies are unclear or not even stated until too late. Vey poor service. Then they blame you for any confusion.

The outside and inside of the store is always clean and the employees always available to give any kind of help, find a product, trying to get the same product different brand name. Also, the employees seem like they having a good education level, employees always answer with a nice smile. I like the offers every week pharmacy give to public. I love the sale buy one and get one free. Every time I buy something in the store I feel like is a family place. I talk to my friends and family to buy products, medicine, and drug prescription in CVS pharmacy.

We have only been with them for a short time. I wasn't very happy with them at first, after moving over from Kmart. Kmart always let us take a partial portion of our prescriptions if they didn't have it all or needed to contact the doctor. CVS doesn't seem to care that diabetes drugs and test strips are essential to the patients well being.

CVS website for pharmacy is difficult to use... especially for elderly or novice users. It makes it difficult to see your prescriptions to refill. Auto refill does work but it does the refills weeks before needed. Also there is no ability to add special requests as non safety tops and the texts/emails are so numerous to be annoying.

CVS is my preferred convenience and drug store. The store's hours of operation give me ample time to pick up my prescription drugs after work. The hours make shopping convenient for people that work in and out of town. The pharmacy is convenient and offers fair prescription drug pricing for people on tight budgets. The pharmacist has always answered any question I have asked him / her in a manner that I fully understood the answer to my question. The wait time for a prescription to be filled exceeds most other pharmacies no matter how busy the pharmacy gets. The rewards program is comparable to any rewards program I have dealt with for a business.

Personal relationship with pharmacist is key with me. I grew up with a personal pharmacist, in a family owned pharmacy, and the CVS I use gives me that same "hometown" feeling. The pharmacists @ CVS, Jim ** and Samuel **, Dallas, always show concern, and are very personable, and go out of their way to accommodate my needs, and questions. I always leave feeling as if they are looking after my best interest.

I don't have a choice in pharmacies. My insurance makes me get my rx from CVS. The pharmacy people are very nice. However their reward program is the pits. After 10 paid rx you get $5 off of goods you purchase at the store. CVS has the highest cost on rx as well as items in the store. I don't buy anything in the store. I just get my rx's.

CVS is frequently out of stock and there is confusion on drug interactions by PSh. They frequently messed up 90/30 day dispense allowances, costing more in copays. Higher priced PBM costing makes drugs less affordable and I am unable to utilize without insurance. They are not patient centered. Decent staff but terrible corporate culture.

This location is a joke. They are so understaffed to the point that I feel bad for not only their customers but really their staff. Their staff are always friendly and try the best they can, but when the CVS is grossly incompetent for their qualified yet insufficient staff, I leave the blame on the CVS headquarters, managers, and regional managers. Get yourself together CVS and hire workers where workers are needed.

I am a pain patient and require ** patches. Over the years I have learned to plan ahead. I left CVS locally in Monroe NY and returned just this year hoping things were better. I had my monthly appointment with my pain doctor. I have also tried spinal stimulation but it was no help after the implants. My monthly meeting with my doctor went as usual. He filed a electronic request now required in NY on Dec 20th.

Across California, CVS Pharmacy has delivered incompetence, chronic understaffing and complete lack of care from its staff. Specifically the pharmacy department. I could write a paper on the account mistakes, errors, delays, etc that in some cases have involved life-threatening situations. The fact that CVS allows no commentary on their social media pages, and the fact they have an incredibly low rating here on Consumer Affairs says it all. I only do business there because I am forced to because my Medi-Cal provider requires me too, which is a strike against Gold Coast insurance company as well.

My employer used express scripts for years and I never had a problem. We were changed to CVS Caremark in July of 2016 and after they allowed me to run out of blood pressure medication they informed me that an injectable diabetes medication that I had used successfully for years was not covered. They persistently pushed me toward the newest drug in the family even though it was inappropriate for me. Now there is a new insulin glargine Approved and the long acting insulin that I have used for years is no longer covered. Again the recommended substitute is the new drug. I truly believe that they are receiving incentives for this inappropriate marketing.

CVS Pharmacy in Pulaski, TN I feel is partly responsible for the ** epidemic. The drug has not made it here yet, but it is available fifty miles away, I was told by a pharmacy tech. Three months ago I had back surgery and I am on mass amounts of pain meds. I was instructed by my surgeon to seek a pain management specialist. After a month wait for an appointment, I was written a prescription and dropped it off at CVS. An hour later I received a call from the pharmacist instructing me to call my pain clinic. At that point I was informed I was no longer a patient because I had filled an RX that morning from my surgeon. No discussion, nothing, with the information they were given, I was a doctor shopping drug addict. Mind you I have been sober for over four years.

Our CVS has recently gone to a new Pharmacist and staff. I can honestly say I put up with the old for years because they were around the corner. However the new staff is amazing. Jasmin in particular is always willing to go the extra mile. We needed her to help with getting hold of a Dr when my daughter had a reaction to her RX. Not only did she help she made sure we got what we needed and every time since has referred to me by name. She and the other staff are practicing customer service and it shows. Thank you... Our family is so appreciative. Fresno CA. Herndon and Milburn.

I went to CVS to pick RXes. I read web page. I even called. Employee (Maria) said nothing to me that they were eminently closing. Nothing was published on the website that pharmacy closed. I complained to cashier, Dagay, and eventually he said he'd tell his manager. I waited my turn in line to speak to cashier, and one woman was so rude to me, that I was wasting her time. Cashier still did not call manager. I needed those eyedrops for surgery tomorrow. Now I'll have to reschedule. Why didn't you post pharmacy hours on website? It has impact on people's lives. It messed up surgery plans which means no family visits at Christmas. Get the hours on your website now. No one should have to suffer as I did!

I have used CVS Specialty Pharmacy on multiple occasions and am not at all happy that I have not been able to receive my medication in time on at least one occasion due to how slow they are to process prescriptions. Today I had to pay out of pocket for the medication and drive 45 minutes to get to the nearest pharmacy that carried the drug. It costs me 7x more! I am also disappointed at the lack of attention to detail the customer service reps have shown, particularly the two male reps I have talked to recently. Clearly more training is needed.

Manager followed me out of the store to my car. I thought that was strange but he didn't say anything. I went back to CVS the next week same manager followed me around the store. Even stood beside me at the checkout. I guess he thought I was stealing something. I have no idea what he was doing but I didn't like it. I'm Hispanic so maybe he thought we like to steal. Whatever his problem I'm not shopping here. Neither is any of my family. The store on ford rd and Bingham. The night manager apparently doesn't like Mexican people. My family and I will never shop at CVS again.

I retired last year, having hipp I was covered and had no problem, Jan 28, 2016 my granddaughter found her mom dead and her father went over the deep end getting into drugs and then in trouble with the law. My grandchild came to live with me and I had to return to work, I made too much money according to hipp and they canceled my insurance! I thought CVs was working with me on the price of my prescriptions until my doctor changed my meds to help with cost, my medicine which were three of them cost over 100. Dollars not helping me much.

Target switched to CVS pharmacies and CVS offered a rewards program. When I asked for rewards credit for prescriptions for about 8 months since CVS took over the pharmacy, CVS was not helpful. When I went to sign up at the store for rewards program months ago I found they had an iPad that did not work and staff that were overworked and not trained in signing people up. The rewards program has sufficient hurdles that make it difficult for customers to get rewards. I could swear that CVS and Target like the idea of advertising rewards but do not like the idea of being consistent to their promises. My overall rating is 1 star for the remarkable staff but 0 stars for how the company sets policies and supports its staff and customers. I switched pharmacies and left Target. Problem Solved.

I went to the CVS near me to find out why my purchase's digital ECB wasn't applied. I told the older Latino cashier that had a funny voice that I printed out my digital ECB from the box (points at the red box) and it was not applied. She started telling me that she returned my coupons because it did not go through. Yes she returned my Arm & Hammer toothpaste coupons it didn't go through. She started looking through the basket for the ECB. How can she have it in there when she threw it out the other day. Never once did she scanned my card. I tell her to look on the computer for the digital coupon. "Not on there" she said. Then I had to assume that it expired.

I visited the CVS in Chanhassen, MN. I have been a customer since moving here 2 years ago. If you want rude and disrespectful service then go here!!! These have to be the rudest pharmacy employees I have ever encountered...starting with the manager! I have multiple prescriptions filled here and they were all transferred today to a different pharmacy who knows how to treat their customers!

Went to the drug store CVS to get diabetes needles. They told me I had to pay for them and then I told them I have insurance and they charged me anyways. So I went home and called my insurance and they said "take the receipt back and get a refund." They CVS said "did you go through the drive through when you purchased them?" And I did. So they said "because you went through the drive through we can't refund your money." My phone number is **.

I went to CVS and purchased ** nasal spray. They charged me $68.00 50mcg 120 metered sprays on a generic drug and asked me for a $45. co-pay. The name brand from ** same strength and same size is available for $20 everywhere. CVS put every little pharmacy in the neighborhoods out of business, now they are out there to rob people. They said once you walk out of the pharmacy you cannot return it. Unfortunately they are so busy they do not even listen to you. They have no time to inform a customer. I would prefer to go to a small local pharmacist from now on.

My husband threw his back out and wasn't able to drop off his prescription at his regular pharmacy (CVS-Riverside). I decided to drop it off at the drive through. Mike took the script then asked me for my ID. Of course I asked why since I was just dropping off a prescription, he said he needed it. Whatever, I gave it to him. 15 minutes later, I have no idea what he's doing so I ask what is going on? He said, "I have to make sure we have it."

I have had CVS filling my Rx for the last 2 years without a problem. The people were all informative and helpful. I know sometimes management changes, and the customer service can get better, stay the same, or get worst. It has really taken a nose dive. The people are unresponsive to your needs, and quick to transfer you to another person that cares less than the previous person. I logged 62 minutes on the phone to get my Rx filled. What happened CVS?

CVS pharmacy in Clinton Mass sent a customer home with the wrong medication and had to have the Clinton Police go to customers house and bring it back to CVS. This should be on the news to warn people of CVS is still making mistakes that could cost someone their life by taking the wrong medication!! Please warn the public!! Clinton Police also should have a record of the call!!

I was on fertility medications. My employer benefits require me use this company. EVERY TIME I would order I would have multiple individuals call to "schedule my order", ask same questions, tell me the next person to call would be for payment and still receive additional phone calls prior the person who would be mailing meds even after repeated assurances there would not be multiple calls. No one checked computer notes before calling and the left hand wasn't talking to the right.

On 11/17/2016, my regular pharmacy safeway transfer my son's prescription to CVS at as 3420 Camino Tassajara, Danville, CA 94506 as Safeway didn't have the medication.My son was very sick with a rare infection. It is pediatric antibiotics: **. CVS partially filled the antibiotics only for 100 ml and promised to deliver the rest on 11/18/2016 at 3pm.

Gave CVS three prescriptions to fill on 11/7, one whose refill approval was expiring 11/9. On 11/14, a week later, the "pharmacists" got to my orders and told me that the prescription had expired. As of today, 11/19, neither of the other two prescriptions have been filled. The sad thing is, the other local pharmacies are Walgreen's, which I see has 1 star, and RiteAid, another 1 star. This is what happens when Republicans claim they're for small business but really are happiest with massive mergers that kill competition but provide them a fat-cat dollar funnel. Way to go, conservatives.

Oakhurst/Monroe Road They never have all prescriptions ready. In a few months, six prescriptions submitted at the same time will require six separate trips to CVS. There is frequently confusion regarding which meds I take. Frequently, the bag is stuffed with medicines that have been canceled or even duplicate meds. One pharmacist became defensive when I pointed out to him that my meds are frequently "on order" and that it was inconvenient for me to make several trips a month to pick up prescriptions that were initially submitted simultaneously. Another pharmacist told me that I was a "needy person" when I asked her a couple of questions about a drug. Check your bag before you leave the counter because they will NOT refund mistakenly filled prescriptions.

After being hospitalized I was written a prescription for pain medication. I am not usually on this type of medication but was in severe pain from a fall. After filling the script and returning home I divided the medication in my pill organizer and realized I was shorted 14 pills. I only had 42 pills instead of 56. I called the pharmacy and told the man that picked up my situation. He said it may have been a partial but checked the computer and said it was not noted in the computer. He said I needed to talk with the pharmacist and put me on hold for 45 minutes.

I am a snowbird, and just arrived in FLORIDA. Last week I put in a prescription online for my allergy med CVS brand **, the pharmacy called and said they would have to my doctor cause I have no more refills left. The next day it showed on their website that they got the Rx but no phone call. The next day I called CVS who told me they were out of stock and would text me when it came in. This is the same BS I put up with last year and multiple calls to CustomerCare with smoke blown up my pants and nothing done. And now 6 months later we are back and starting all over again with the same crap. The pharmacist does not seem to care. And the staff cares less. I have gone so far as sending all my letters between CVS and me to action news and now I am looking for the attorney handling the other CVS lawsuit.

The store mgr at this site is very rude to customers and his employees. I have witnessed him hollering at his employees in front of customers and employees in front of co-workers. The man is bipolar and needs some help. Very unpleasant human being.

CVS repeatedly refused to refill medication and repeatedly failed to follow my doctor's instructions for a particular medication because they input the quantity per day incorrectly. They would say it was too soon to fill medication. This resulted in receiving less medication than covered by insurance and prescribed by doctor. Happened several times. I contacted my State's Board of Pharmacy and filed a complaint about CVS online. The State of Ohio's Board of Pharmacy website is: http://pharmacy.ohio.gov/Default.aspx.

I and my family use to shop in store #5864 in Titusville, Florida and there is a ** lady that works in the cash register with her hair bright red and I think if they keep her in the front they will lose a lot of customers fast. I'm 50 years old and she ask me for id to buy over the counter cold med. She gave my wife a hard time about coupons and she don't even know the policy at the store. She gave my daughter a hard time too and because of that lady in red hair I will no longer buy at that store. I prefer to go to Publix.

CVS Pharmacy 2992 cranberry hwy East Wareham 02538 - My 2 month old has been diagnosed with GERD, not just reflux. To keep the poor little guy comfortable we are trying ** (1.5 ml twice daily). This is a very small amount. I filled my 1st prescription without any issues. When I went for a refill it was 1 day too early to go through insurance. Not the pharmacy's issue, I get that...

This cashier refused to say one word at me and had just glared at me. When she rang up the item it was way too much and I told her the real price but she still just stared and slammed the scanner on the counter. I came back to tell her that I double checked and she yelled "WHATEVER!!!" Then scanned it again while just staring straight at me with a horrible look on her face and was waiting for me to just be done. So extremely rude and disrespectful then she threw the receipt at me! I hope she gets fired if she acts like this to everyone. Couldn't believe that would ever happen! I told her "have a nice night" and she was not having it.

I suffer from severe chronic pain from degenerative disc disease and arthritis. I had a 3-level spinal fusion in my neck two years ago, and my spine has further degenerated. I need another extension to my fusion as two of my other vertebrates are herniated, bulging, and are pressing on nerves. I am in pain constantly, and take ** 3 times a day to help me with pain. Every month, my doctor electronically sends my prescription to the CVS on Glen St, Glen Cove. He sends it early to make sure that CVS has it in stock and that I get it in time.

Worst company ever. I had dropped an rx off on a Tuesday for my son that he needs for school. On Friday, 3 days later I went to pick it up and to drop off 1 for me. I noticed the technician was standing at the computer and told her I didn't want mine now just my son's dropped off 3 days ago - to which she replied "oh, the computer didn't pick it up". She was typing my son's rx that had been there 3 days now. Then she tells me, "well the earliest we can have it is 11:15 am". It was now 9:15 am. When I worked there a few years ago waiters always had to be done in 15 minutes - things must have changed. I wasn't even a waiter. I had dropped my son's rx off 3 days prior. I said I wasn't leaving until I had my sons rx for school that I had dropped off 3 days ago. So I went to the other lane and waited. I had to pick up my son from physical therapy at 9:30 am down the street.

I bought $75.93 worth of products in CVS located at 225 N. Columbus, Chicago, IL on Wednesday night 10/26. One product (It's 10 mousse) I used the next morning which makes my hair greasy and didn't hold my hair style at all. So Thursday night 10/27 I went to the store wanting to replace it with another product that hold the hair better. I was told there is no returns or replacement because I removed the bar code sticker which I did because I don't intend to return or replace when I bought it. I explained to the cashier and she called her manager. The store manager, a ** young guy, with a weird pair of glasses acting like a cold blooded killer, no expression on his face or any empathy. He re-stated that their policy is no returns or replacement if bar code is removed.

My husband had this account. He passed away suddenly and I have been trying to get the money he paid into this account as a refund. There was no estate. I was his wife of 47 years. Everything came to me. Then HSA bank made me set up an estate account which cost me $300.00 go to probate court. Paid another 60 dollars. Have sent them all of these documents more than once and still they have not sent me my refund. Every time I call them I get the rerun and they are missing papers that I have sent them.

WORST SERVICE EVER. I called 15 minutes before 9 pm and spoke to the Pharmacy Department about a prescription I NEEDED to pick up. I explain to the associate that I am in traffic and may reach about 9:05 pm, can they please wait so I can get my prescription. I then called the store back again and spoke to the pharmacy and explained where I was, and that I will probably arrive 9:02-9:05. I was blocks away. I arrived in the store 9 pm on the dot. The pharmacy gate was closed and I asked to get prescription, the store manager was counting out the register, and the guy at the pharmacy said "sorry we are close." I looked at my phone and told them "it is 9:01. I called and spoke to you and told you I was coming. You knew I was coming." I begged and asked and explained I NEEDED the prescription. The pharmacy associates rushed out the store while I try to talk to the manager.

I dropped off a prescription on Friday and since they were out of the product they couldn't have it filled til Monday. I probably should of said never mind at that point and went over to Walgreens but I didn't. It wasn't urgent I had the medication that day. Plus, they needed to call my doctor for more information. Monday afternoon I received a call from my doctor who said they called the pharmacy and was placed on hold for 15 minutes and then hung up on. She asked if I could contact the pharmacy and have them give her a call. I called the pharmacy, waited on hold for nearly 10 minutes and finally someone got on the phone. I explained the situation and told her what my doctor had said (in a nice treat people the way you want to be treated kind of way) and in a sarcastic manner she replied, "Well we're busy."

I have chronic pain from arthritis, degenerative disc disease from my neck to my broken off tailbone. Also shoulder pain, knee pain and pain from previous spinal fusion and bone graph that has degenerated further over the years. Carpal tunnel, digestive issues due to bleeding ulcers that I almost died from and had to have my stomach removed and several other abdominal surgeries. I had major neck surgery three weeks ago. My Husband picked up my script from the surgeon's office and took it to CVS and they wouldn't fill it. It was dated for today but the pharmacist said it was two days early. I tried to explain that my Dr was aware of that and that it was because my last script was cut down from one every four hours to one every six hours but I called my Dr after trying to go six hours and was in so much pain that the next pill didn't even help at all.

My eye doctor wrote out a prescription for eye drops for conjunctivitis. Instead of drops [solution], the pharmacy gave me ointment. I followed the dosing to the letter and I began to feel worse and worse. The doctor caught the error and called the pharmacy - he was put on hold. Then I contacted the pharmacist and she acknowledged the error. I told her I needed my eye drops and to ensure that I had no problem, I was provided a new prescription. The pharmacist refused to fill the prescription and promised to call me back. It's been 2 hours now and no call back.

After ending up in hospital for 11 days because of CVS. I tried to bring up listing on CVS online. I could see some of the prescriptions but could not print them off. CVS refused to transfer any prescriptions unless they have a list by their number, med name, dosage etc. That's for more than 26 prescriptions. This after putting me near death with congestive heart failure.

I had a critical prescription I submitted for refill at the CVS Specialty Website. They claim to have superior service for this. It has now been 10 days and they have been trying to contact my Doctor they said but have not been able to get more refills on my prescription. They have yet to even try to contact me at my home or mobile phone. They are closed over the weekend so I had to wait until today to find out what was going on. To make matters worse, their CVS Specialty website did not even show that I had submitted a refill request nor a status.

About a month ago after calling in a prescription to CVS Pharmacy inside of Target in Longmont, CO, they called me back saying that my state license was invalid. I looked up my license online and assured them it was current, up to date, with no violations on my record. The pharmacist, sounding uncomfortable, said ok, she would correct the mistake. Today, I called in a prescription for a controlled substance for another client (this morning at 10:50). When client went to pick it up at 5:45pm, they were told I needed to update my DEA license, the one they have is out of date. I called them immediately to update my license, but they didn't accept that my current license is good until 2019 and would not fill the prescription until they get word from the DEA that my license is good.

Sent my grandson to get ** pain and congestion. He asked if they had it. Answer was "No, but if we do it would," points in direction, "it would there." Even Walmart employees will take you to the right aisle and point directly to product. I know that CVS has ** sinus pain and congestion because I have gotten it many times. Only go to CVS because it is right behind my house. Never again will I go there.

I just changed pharmacies because I just could not take it any longer! I live one block away from a CVS pharmacy and went there just out of convenience. Now have changed pharmacies to stay alive!!! CVS keeps trying to kill me. I used their online ordering so that there would be no mistakes in the order because when you give it verbally to them, when it's wrong they say it's your fault. Unfortunately CVS is not able to follow written orders like 1, 2, 3 or a, b, c, never mind a verbal order.

I can see from these posts that CVS Pharmacy is not a popular place for most clients and I have to agree. I had surgery on my right shoulder and my GF drove me home from the hospital with the prescriptions from the surgeon. He gave one for antibiotics and one for 10 days worth of pain medication and CVS refused both. When we asked the manager why he would not fill either (through drive thru) she advised it was her right to refuse any prescription for any reason but would not give any other answer. Why bother when there are other places that are happy to have your business. I for one will never use CVS for anything. There is always a Walgreens close by to shop at.

Total chaos - prescription faxed from local CVS pharmacy to specialty pharmacy. They blame each other of non-receipt. Still not shipped since last week. This is ongoing issue since June 2016 & this is Sept so pain is unbearable.

Went to fill my husband's prescription who is a cancer patient for pain medication ** 4 milligram. The prescription was for 50 and they gave us 40. When I went back to the pharmacy they said they are only 5 short. Then would not let me count them at the counter. Last month I was 16 short, but did not go back because it had been 3 days before I counted. Someone is stealing drugs at the CVS Pharmacy by Mary Washington Hospital Fredericksburg VA.

I suffer from chronic pain & have for 15+ years. When it comes to pain meds, I experienced nothing but anxiety & stress from CVS. You can only fill the rx on the exact day you filled it the month before. Ok, well the medicine is usually not in stock. I'm always told "We have an order coming in a day or so, but we have no idea what will be in the shipment" and "We put in an order for it multiple times, but only receive so much." Seriously? How insane is that?! I have been a loyal customer for years and now I'm going to have to do without my med for a few days? Anyone who has ever gone through withdraws knows how horrible they can be. I am getting anxious because I can't go without it. Their customer service is worse than some fast food places I've been to.

CVS took over the Target Pharmacy where I was getting my prescription for $10.00. Before that I got the prescription for $10.00 at Walmart. The prescription is generic. Last week CVS called and said my prescription was ready. I went in to pick it up and they charged me $25.00!!! I foolishly paid it because I needed the prescription and wasn't sure that I could still get it at Walmart at the time. To double the price is absurd and I will never use their services again. When I complained, they told me to CHECK WITH MY INSURANCE. So stupid. I complained on their online complaint line and received a response addressed to another person. They are just a bad company.

Picked up nicotine patch prescription last month. Was given **, paid 4$ co pay. No problem. Great patch. Went back this month for refill, was given CVS brand nicotine patch. Very different patch. Round with small sticky edge. The ** is a square and the whole patch is sticky. Very effective. Slept last night with CVS patch on and woke up after moving in my sleep because I felt a scratch on my leg where the patch was. Got up, checked the spot, looks like someone bit me. Manager told me in phone he would fix it. I went to store. Manager said he can't fix it. He asked if I understand. I said "Oh yeah you get it. As long as the store is ok and gets their kidney, as long as the inside is happy then ** me! Right?" He says "I don't appreciate that language." I told him to grow up. I don't appreciate your product cutting me.

This is the complaint I sent. Their pharmacy is HORRID. I usually don't go there but it was the middle of the night and they were the only ones open. He made multiple snide remarks and ended up only giving me half of my script claiming the Dr was violating some protocol (she wasn't) and even refused to ring me up. I just wanted to say that night I came in and you were dead set on not filling my script from the ER. I had not slept in 3 days, was vomiting from the pain, and there was a very good reason the Dr had written for what she did. You know NOTHING about me... You didn't examine my need for medication. You judged me. You discriminated against me. You degraded me. You told me I "should see specialists if I need that pain medication". Little did you know I have a rare disease amongst other things and too many specialists to count... but it was Friday.

CVS bought all Target Pharmacies 2015. Final transfer of CVS was March 2016. It's been downhill since then. I live in small town Eastern NC & not much to choose from in shopping groceries or pharmacy. I love Target. I've put up with mistakes. No more. Don't understand why all refills are "Auto-refill"! When the refill runs out, the pharmacy doesn't contact the doctor on certain RX. Yet on the RX that the Doctor won't refill without seeing the patient. (Controlled Drug - Pain Dr) This pharmacy continues to fax the Doctor. I take so much RX I can't keep up! Thank God for auto refill!!

CVS was not my choice. My husband worked for GE for 30 years. They made the choice for their employees. They never have the medicine in Stock on the day they receive the prescription. I mean never. The pharmacists are rude. Their technicians are poorly trained. I miss the days when one of the perks of working hard was being able to choose your pharmacy.

I live only about 30 miles from CVS's headquarters in Woonsocket, RI. I had scripts that said could be filled the next day. I called the pharmacy to have them ready early morning (24 hr store) as I was emergently leaving town out of the country the next day. The pharmacist (manager) was rude on the phone, it was 5:30 pm and my MD offices were now closed. I told her "NO, DO NOT call them for the permission for an early fill". She did so anyway. I am on a contract with my MD and I now have to face the music at my next appt. I wrote the company, I even threatened to report the pharmacist to the state board. I expressly told her not to call!! If necessary, my wife could have picked them up and overnight FED EX'd my meds to me. It was not that much of a big deal. I just hope I am not in trouble with my MD. I am changing pharmacies as my insurance allows me to go anywhere.

On Federal BC/BS, CVS is preferred provider. They said I had to go with CVS or my Rx wasn't covered. I wish they could get it right. My Rx # ** is printed in Spanish. I don't speak Spanish. Each time I call CVS, they say, "Yes sir. It is fixed now." But the refills are still printed in Spanish. How can I trust CVS with my life? They are too stupid to get a record change right.

To preface this review; I have been using this CVS Pharmacy for years without incident. The line wait times varied anywhere from 2-3 minutes in slower times and 20-25 minutes around peak times. I had never had any major complaints and for the most part observed satisfactory customer service not just with myself but with others as well. Although they service many consumers, they tried to personalize each experience with each customer and I value that. Today that all changed.

Brought my item to the register and rang up for $12 instead of $2 and "supervisor" (Danisha **) said she could not honor the price without her manager's approval. 45 minutes later she hands me a note says, "Sorry, please contact my manager Devon ** during normal business hours." The store supervisor literally does not know how to read the price tags showing per unit costs. She said that the per ounce cost on every one of the shelf labels throughout the store were showing "her cost" (meaning CVS). Very incompetent supervisor, complete waste of my time and the three people I was with. My advice, stay away from CVS in Cornwall NY and if you really need something, double check the price on the shelf versus what you are charged.

I am sitting in CVS right now actually, have been waiting over an hour for a prescription that was called in yesterday Afternoon. I was told they needed to verify the medication and what not so I told them I'd wait since my doctor opens at 9 am. I've been listening to the pharmacists talk nonstop garbage about both me and my doctor. I walked up to the counter and one of the women snapped at me "we're working on it."

Time and time again they screw up. I know this and I usually say don't worry I'll pick it up later because I have enough sense to know they never do what they promise. I take vitamin D2, one 50,000 IU tablet a week. I was sent to a rheumatologist because my fibromyalgia was worse, and she prescribed 2 tablets a week and sent over a prescription. They told me it was too early to fill. I said, different doctor, different dose, and they were supposed to call insurance to explain this. I went 5 times to pick this up, and it is out of my way. I finally called the insurance company myself, on the 12th day, a Friday, and they called the pharmacy with approval and set it for pickup Monday. At 9:35 am on Monday I got a text saying it was ready for pickup.

My job requires me to use CVS pharmacy. There many times there are issues with CVS filling my prescriptions. Reason one: the doctor has not contacted us. Lie because when they said that I called the doctor office and the pharmacy never contacted them. Reason two: you need to have a new script sent in when in fact I still have refills on the old script. Reason three: you are called by their system that your prescription is ready to be picked up but when you get there you told it not ready and will not be for another hour. Reason four: they don't know how to read doctor prescription. When it say 90 day supply of 3 tablets a day which means 90 x 3 = 270 but they gave me 90 tablets and I had to point out to them the difference. I at point where even if job requires me to use CVS I am going take my business to another pharmacy.

When I call in a prescription refill I have to go there twice in order to get it because the first time they turn you away saying it's not ready and that they're understaffed. This has been going on for years then I return on the second visit and I only get one prescription, and the next day I have to go back and do the same thing for the second prescription. And the cycle repeats itself! I have been there every day this week and I'm completely fed up! It's a nightmare as I'm suffering with back problems. Plus it is a gross inefficiency of my time. The prescriptions were supposed to be on ready fill and that doesn't happen. I am also supposed to get a telephone call when they are ready, and that also never happens. This is the CVS pharmacy Paradise Road Vinnin Plaza Swampscott, Mass.

At approx. 3:30 am this morning I went to the Local CVS (Berryessa Ave.& Capitol Ave. San Jose CA)... Only to be greeted by a handwritten sign saying "Closed til 6:30 am..." The night manager who had just put up the sign turned around and opened up. Inside was a woman who didn't look too comfortable. I was after some Butterscotch for my Wife... gathered 4 bags quickly and went to pay but discovered I didn't have my extra care card. I gave our phone # but it didn't register. We shop at this CVS every day or so (I've been using CVS since it took over Longs). He was obviously in a hurry. I said, "Couldn't you just swipe a card for me?" "System won't let me do it." I didn't disbelieve him, but I said, "Oh come on."

Our 2 privately own pharmacies in Powhatan, VA were bought out by CVS about a month ago. I have never seen such horrible service and ability to refill prescriptions in my life. They actually lie which I find totally appalling. My boyfriend runs upwards of $70,000 in pharmaceutical costs thru the pharmacy a year. Within 2 weeks we had pulled everything from CVS and taken to a local pharmacy in Amelia Courthouse, VA. It's a shame that a large chain pharmacy can still stay in business as inept as they are.

Firstly let me start by saying that I am getting DISTURBED by the fact that this pharmacy just doesn't care about consumers or the service. It is as if they WANT to go bankrupt. Listen CVS, nobody in their RIGHT MIND is going to wait another 5-7 days to fill a prescription when the next pharmacy over (your buds at Rite Aid or Walgreens) is going to be willing to fill that ** THE SAME DAY and at the very worst THE NEXT DAY. So tired of having to waste MY TIME and my Physician's Time having to call and tell my doctor to change the pharmacy I'm sending my prescription to because the pharmacy is just so damn slow and so damn apathetic to helping me and they just seem like they don't care.

CVS like to cheat tourist and anyone who don't follow the weekly specials. Their weekly flyer advertise a price online and when you go to buy it is a different price. Thieves.

I have no idea how a pharmacy like this can be in business. It sounds to me it's company wide. When we go to fill my wife's medicine almost every time it's not in stock. We will be told it's being shipped overnight (always a lie). It will end up days if not weeks before we get the medicine. It so funny that people's life's mean nothing to this business. The government needs to hold them accountable. People we need to stop giving them our business.

Today, Thursday, August 25, 2016 I visited CVS on Ryan Rd., Marlboro. The purpose of this visit was to pick up a prescription for my husband that was called in by his doctor. While there I decided to use a rain check. The rain check was for Gevalia coffee (Keuric K cup) for $5.99. I was going to purchase 4, however at the pharmacy department the attendant did not know how to process a rain check and asked another attendant for assistance. This attendant stated that I could only purchase 1 because the rain check did not have a number in the quantity area.

I simply try to pick up my birth control prescription every month and almost every month there is some kind of miscommunication, mix up, or negligence that causes me to start my pack late. To be clear, I call in advance to order my refills and go with the expectation (confirmed by text) that it will be ready for me. It's usually not. I'm not sure why CVS can't get their act together, but it is extremely irresponsible to be so unreliable when it comes to people's medication. I simply cannot imagine how they have impacted people with serious condition who need their scripts filled on time! I will switch to Walgreens as soon as I am able.

I use CVS Pharmacy only because that is where my insurance sends me. I am a diabetic and I don't care if I take the prescription, or call it in or if the doctor calls it in. It is always gets screwed up, either they cannot find the script, the medication is out of stock or they don't have that particular medication and will have to order it, or their favorite excuse is "the Doctor will not return our calls."

I'm so sick dealing with CVS being out of stock on my medication. This happens every fricken month and since they make me wait exactly 30 days before they can fill it I am screwed while waiting for them to receive it. I dropped the script off for my ** on 8/15 (the do not fill date was the same) but they said they couldn't fill it until 8/20 because it's too early (the 20th is day 30). I told them that they usually don't have enough to fill the script and can they please make it filled on the 20th which they said it shouldn't be a problem.

CVS is a horrible pharmacy with horrible employees! I cannot believe how rude they are. Recently the Target Pharmacy located in Clovis at Sierra Vista Mall recently switched over to a CVS pharmacy. I've been going to this Target pharmacy for years. Always with the same prescriptions and with the same doctor, nothing had changed. The Target pharmacy was always fast and friendly service.

A prescription from CVS showed up in my mail. Ironic since I did not place an order for the prescription. In fact I have never used mail order pharmacies nor do I have my prescriptions filled at a CVS store. Multiple attempts to get my account credited failed. All they have to say is my doctor requested it. My physician tells me they requested the refill. In either case I did not ask for this medicine to be filled by anyone. This company has shady business practices and I would stay away from them.

My dog is diabetic. For the last year I have been filling his prescription at Walmart but because I had renewed the prescription and needed it quickly I opted to go to the CVS in my neighborhood which is where my husband's and my prescriptions have to be to be covered by insurance. For EXACTLY the same dosage -- same brand same everything -- I paid more than 5 TIMES more at CVS. At Walmart in Overland Park Kansas I pay $28 for one vial of 100 units of ** at the CVS at 75th and Wornall Road in Kansas City I paid $152.49. In what world is this OK to treat uninsured people like this. I am lucky, I have insurance for myself and my husband but how can this be allowed and how can this be legal.

I've never written a review of a company before, this one is bad enough that it was worth it.

I went to use my 5.00 extra buck rewards 1 day past the expiration date and was told the corporate has become strict on accepting expired coupons now which they have always done and I had not been in the store since the policy has now become enforced. I was given the 800 number to contact cvs on re-issue of the earned cash to spend. after speaking to the first person who only wanted to read me the policy which is a waste of my time, to getting the supervisor who said he is not able to re add the money to my rewards acct but could give me a percentage off which would not even be compensable when the percentage coupons do not work for sale items but my rewards cash does.

I went to the States with my family about 2 weeks ago. We went to the CVS located opposite to the Grove/the Farmers market in Los Angeles, California at approximately 11:00PM on 2nd August 2016. During our time shopping, my sister had a stomachache, so my sister and my mother went to the toilet. My sister is very careless and she, unfortunately, left her bag in the toilet. After they came out, they didn't realize until we left the CVS, which was approximately 12:00AM-12:20AM. Of course, like normal people would, we went back to see if the bag was still there.

It is shameful how CVS and many other pharmacies act towards its pain patients these days. While I appreciate and understand that they have to abide by certain regulations, they do not need to treat people so poorly when they truly depend on a medication to have a quality of life. Please spare me with the "facts" that OTC meds are just as effective because they are not. They make you feel like a criminal every time you order/pick up the medication, and it really does not help anyone's cause. They need to remind and teach their staff to still have compassion for all their patients, while still closely monitoring output, which I know is needed as well and understand.

Required to use cvs pharmacy due to job. The long lines go without comment because everyone knows about the long lines - and cvs never has enough employees on staff to handle their business. Often my prescriptions have to be submitted... and resubmitted several times. Staff usually says the dr office has not sent over information, has not answered calls, etc. It happens too often for me to blame the dr office; especially as these are for maintenance meds and some simple prescriptions like antibiotics. There always seems to be some sort of issue. Clearly, they want you to walk around while waiting and buy "a few extra things". I refuse to. The cvs price is Higher for prescriptions and for regular merchandise.

I have never encountered a more poorly designed website in my life! The website does not link your CVS rewards account to your prescriptions. You are not able to enter existing prescriptions to your account. You cannot "trick the system" by entering prescriptions from one CVS pharmacy to another. The CVS app is 52+ Mb - ridiculous and does not work. Time to switch to Walgreens. Even though the staff are good, the systems are horrendous!

I moved from another town and had CVS call and get my prescription. They can legally fill it today but the Pharmacist Felix refused. I called corporate and they would not do anything about it. Do not use CVS pharmacy. He was rude to me and talked to me like a dog. I cannot transfer it to another pharmacy either.

I was in line behind an older woman who had returned to the store because she had not been given the correct number of pills. The associates tried to wait her out but when they saw that I had created a line they were forced to take care of her. They corrected the amount of pills that her prescription indicated. When she left the counter, she winked at me as if she knew that somehow someone was trying to pull a fast one.

I have been getting the same medicine for two years - pain medicine. Now I am told my insurance won't fill it because it is too much **. I am not even close to 4,000 mg and CVS wants 95.00 for it without ins coverage. Last month they wanted 40.00. Also they said my ins won't pay for ** which is a lie because I called my ins and they said that all of that is not true. The store # is 5441 in Metairie Louisiana. I think I am going to Walgreens or Riteaid. They are going to miss me because I take a lot of medicine.

Numerous times the CVS on South GEORGE Street has not had prescriptions ready. Today I called my prescription on a Friday for pick up on Saturday and here it is Sunday and the prescription is STILL not ready.

I have been shorted medication twice recently in a matter of a couple months. I'm very upset about this, and I need this medication because I have very bad anxiety and panic attacks. I am suppose to get 60 ** and take them twice a day. They have only been giving me QTY 30, it's ridiculous. The bad thing about it is, I would never lie about my meds, but I have read that even though it's their fault, they usually blame the customer making them look like they're abusing the drug. It's wrong, I'm going to try and get this fixed this time. After I'll probably switch pharmacies.

CVS store number 3616, manager Eve **. This store lost one of a kind family photos we entrusted them to develop. The only response we received was a cold uncaring attitude telling us to call an 800 number for complaints because they were unable to help us. They made it clear it was not their responsibility to track such and would not offer assistance to do so. No apologies, no remorse, just a bad attitude. Thanks CVS for losing irreplaceable family memories and not having the common courtesy to help a customer locate such. Horrible customer service!

I went to CVS on The Alameda in San Jose, CA recently and this is not first time I was treated so poorly in this particular store. I had a couple items I was returning without receipt. They were gifts. I explained I had gotten two of these items. Only needed one of them but needed other things. Could I just do even exchange. This woman named Diane comes up behind the sales lady helping me and says rudely "oh no receipt. We can't do a return without a receipt unless it's lowest selling price you take on each item." The one item was I believe 30.00 plus dollars and I had a couple other small makeup items I had been not so sure had caused a breakout on my skin and a bad rash as well. I explained these items were duplicates and things I had a reaction to so she only accepted the most costly item for pedicures and gave me half the amount.

I tried filling my prescription for pain medication yesterday and was told they won't fill it and I needed to go to a pain clinic. Apparently, they know better than my doctor. They have no idea why I take/need them, and, frankly, it is none of their business! But they know I need to go to a pain clinic and shouldn't be taking pain medicine... The audacity this company has is appalling. I have been filling this same prescription for the past year and it was never a problem until this past January. Ever since then they claim it isn't in stock and it would take several days to order. Twice I took it somewhere else. Once, when I decided to just wait for it to be ordered, they looked dumbfounded. Funny how it was ready the very next day. They are obviously lying to their customers... the ones they think are junkies.

I am using the services of CVS located on Lititz Pike, Lancaster, PA almost for five years and every month I have a problem filling my prescriptions. This month when I went after midnight to fill my script for **, I was told that there is a new policy: Prescription for controlled substances cannot be filled till 6 a.m. How accurate is this information or pharmacist is just making it up?

I walked to CVS after seeing online the store closes at 11pm on Richmond Ave. Highway 6 in Houston, TX. One cashier agreed to help while the other yelled "We are close. We close at 10." Well fix the information online so people will not after work or school there.

I live in Berlin NJ and I take **. Originally for ** dependence, but now for acute back pain. I've been getting the same dosage for 3 years at this location, every 2 weeks, and EVERY SINGLE TIME I come to get it filled, I'm told they're out of it, it's on order, and will be in in a couple days. WTF??? Are you kidding me? Why isn't it in stock when you know my name and birthday by heart at this point and know I'm coming in every 2 weeks? Plus, they make up their own rules, I won't get into that, I'd have to write a book. And certain pharmacists think they're God and tell me I can't have it because I'm too early, even though the insurance ok'd it. He or she thinks it's too early, not the insurance or the law. Unbelievable. This country has the absolute WORST, I MEAN WORSE pharmaceutical industry IN THE WORLD! It's a DISGRACE!