CVS Pharmacy Reviews

I went to CVS to pick up prescriptions for my wife who is an at risk person who will not leave the house. They gave me a prescription that was not ordered and will not take a return. It was not cheap and now is just trash. Never going back there.

My wife has severe asthma and allergies. She is on Zollier, a specialty shot given by her doctor monthly. She is now over 7 weeks since her last shot because we have hit a roadblock with this insensitive company. We have spoke to 4 customer service reps and 2 supervisors(who promised us immediate action and follow through. I have tried calling the supervisor (she gave me her direct number) and no answer or return call. My wife is in desperate need of this shot yet we continue to get no action. I don’t know who else to call or write to. They just don’t care!!!! I’m sure they will care if something horrible happens to my wife and I sue this company on negligence. Come on people.

My medication delivery was supposed to be arrived on Tuesday March 17, 2020. After several attempts calling CVS Specialty Pharmacy, I just received some of the supplies, but not the ** that I need to have it every other week. I contacted my health insurer - Avmed. They responded very positive to my concerns and talked to the pharmacy. The explanation they received was that the doctor's prescription was not in file. And for sure I know that was not true because the professional staff for Dr. ** faxed it in front of me. I contacted Dr. **, and even those were working at home due to the crisis with covid-19, they picked up the phone and sent again for third time the prescription.

I have used CVS pharmacy for more than 6 years, but no longer. The last three times I have had a prescription the automated system indicated the prescription is being processed, but it was not being processed at all. This last time I was told they had the prescription but it was not ready and that was more than 4 hours after it was received. How long does it take to count 10 pills? Having this happen once, I can understand, but having it happen the last three times indicates to me they are very inefficient.

I can't be negative enough about this company in their lack of attention to detail and their nonperformance. I have a prescription refill request in September of 2019 that is still processing. The life sustaining medication I need had its refill button disabled. I went to their website to renew a prescription and found it had been discontinued. What a blow to Blue Cross's reputation for outsourcing their Medicare part D to a "company" like this. If it weren't for the diligence of my doctors, their nurses, and my local pharmacy, I'd be dead today. AND, my copay went from $21 for a ninety day supply to $153 for 30 day and on, and on, and on. Signed: disgusted!

I made an order to CVS via Instacart. I did not get the order. I did get one candy product valued at $1.49. They had the nerve to charge delivery. Almost seems like an APRIL FOOL'S DAY JOKE IN MAY. NO PHONE CALL TO LET ME KNOW ABOUT ANY ISSUES. THEY JUST DID NOT FOLLOW THROUGH. I will never order from them again.

I went to the drive for pick to get medicine. After I called ahead to see if my prescription was ready for pick up. However, and my fiancé sat behind a car that was waiting for a prescription to be filled. Where I could not go pick my medicine. I waited more than 10 minutes. So I called to let them know in the store. And the lady that answered was rude!!!! And I explained to her that my medicine was ready and I was waiting. And hung up the phone on me rudely!!!! I thought if you are dropping off in or outside, it doesn’t not matter. That you do not hold up the line regardless. And that I was trying let the lady know. And Sll I was picking up!!!

I take a controlled substance. If I don’t have it, I go into withdrawals. You did not fill my script when you should have & now pre auth has expired. It’s funny cuz you bombard me with texts about refilling my other scripts, but not this one. I am just tired of dealing with the incompetency.

For the past 4 months my daughter's monthly medication had been out of stock and we have had to wait 4 to 5 days for it. It is frustrating and it affects her productivity and mood. Ridiculous for a company of this size. They lie to me and say it will be ready tomorrow so I give them my prescription then when I go back the next day, they say it will be available a few days later. Now if I want the medication I have to contact my doctor to ask if they can resend the prescription to another pharmacy. It is not that easy to contact a doctor.

The CVS Pharmacy located 1101 Gilmer, Sulphur Springs, Tx is in my opinion one of the worst pharmacies you could choose. Long wait times, even after calling to verify that your meds are ready and letting them know that you are on your way to pick them up (it's not like it's just a couple minute drive for me, it's over 25 miles or like on 3/4/2020 leaving Paris, Tx and needing my meds filled that day. Called before I left and still not ready for pick-up after a 54 mile drive and I still have another 25 miles to drive after leaving CVS), poor communication with the customer (as an example 3/4/2020 I wasn't notified that they are out of one of my meds until I arrived to pick my meds up and it's too late to call my doctor and have that prescription canceled and sent to another pharmacy).

I have always been a customer of Walgreens but decided to give CVS a try. The people in the pharmacy have been helpful and cheerful except for today. There was a girl working today that I haven't seen before. Her name is Rachel. She informed me I had left the wrong coupon for my pres. I asked her if she knew if there was a coupon for the pres. I had. She abruptly said, "No we looked and there isn't." I was pretty sure there was so after I left the window I looked it up on my phone and the first thing that came up was a coupon for $55.00 off. So I went back in the store and showed another pharmacist that said they would refund the difference. I also said I think they forgot to give me my second prescription.

Bad service. Prescription not ready for days. They said they did not order it. They put me on hold for 2 1/2 hours only to be told it would be 3 more days. Never again! I will transfer my prescriptions elsewhere.

My doctor faxed in a prescription to CVS Pharmacy, Boston St, Lynn, Massachusetts on Monday morning. I waited to Monday afternoon to check online if the prescription was ready for pick up. It stated on the website that the prescription was on hold, so I called them to find out what the problem was and after waiting for at least 20 minutes for someone in the pharmacy to pick up, the woman on the phone (which I could not understand) said something about an insurance problem but that it has been fixed and that my prescription would be ready in one hour. I decided not to pick it up that day and waited until the next day to pick it up and waited in a long line and when I finally was at the counter the clerk said that they were out of stock on that medicine and that I should step aside as talk to the pharmacist at the other window, which had another line. I was furious, I told them what happened yesterday, and how they said it would be ready in one hour.

My Rx at the local CVS after insurance was $516.00. When I check with CVS cares the mail order service for CVS same Rx was $144.00. Big difference. Always be sure to check. Do no get ripped off. The stores do not care they have set prices.

CVS offers many coupons for discounts as well as a loyalty card that earns coupons for money off future purchases. The savings can really add up over a period of time. You can get discount coupons of up to 40% off a purchase, and quarterly cash back coupons.

I have had many excellent experiences at the CVS pharmacy in Ship Bottom, NJ. On numerous occasions, they have helped me with prescriptions on which I needed extra assistance or needed quickly. Today, the pharmacist, Anna Marie, was extremely flexible in giving me a refund for medication that had been purchased in error. She did not need to do this, I am very grateful.

I used this pharmacy for the first times yesterday afternoon. The lady who came to the counter asked me what I needed, began to tell her why she was there and then she cut me off to ask my name. I gave her my name and asked her if she understood why I was there since she cut me off and she said yes. Then asked me again. Very rude for no reason and gave me the wrong medicine which I didn’t realize until I got home.. not to mention each time I called - it was at least a 30 minute hold time. Think I’ll find another pharmacy.

CVS is one of the most expensive pharmacies. I constantly pay double for prescriptions at CVS than at other pharmacies. Their customer service is awful. I’m harassed by automated prescription calls constantly. This morning, I called to submit refills for 2 prescriptions I have on file (this request went through successfully). Less than an hour later, I get an automated call saying that I had 2 eligible prescriptions and would I like to get them refilled? HA. This type of stuff makes it clear that they have no idea how to manage accounts.

My physician sent a prescription to my local CVS for a medication I’ve been on for years. She shopped around to find the best price for my prescription. Each time I went to get the prescription filled, it wasn’t the whole amount she wrote it for and the last prescription I only got half and still had to pay for the whole amount. Will never use CVS again.

I have to laugh since I read that CVS has free to low cost flu shots. Also read for unemployed. Bug sign up that states free flu shots in the window. False advertising. I wasted my time. The cost was $75.00. Liars.

I have lived in many cities and tried many other pharmacies. I keep coming back to CVS. I think a lot of their success is their excellent online system for ordering and tracking prescriptions. It makes taxes a lot easier at the end of the year, but better than that, I can monitor my medications and order refills on my own. One of the newest features they have is that when you are ordering a refill, they will let you know if the manufacturer offers a coupon discount for the medication, and they tell you where and how to get it BEFORE you place your order. This has saved me a bunch of out-of pocket cash, that I still get credit for from my insurance company.

I used CVS pharmacy to fill a prescription on time 2 years ago and have received phone calls and spam ever since. I've contacted the pharmacy and headquarters asking them to delete my name and address from their system. They also disguise their spam mail as "important" information only to be opened by the person addressed. There is no logo or indication that it's just more CVS spam mail. They know you don't want it and don't want to open it yet still keep sending it.

Been trying to reach CVS Specialty pharmacy all day to reorder my anti rejection drugs. They say the call volume is high but I think either there phones are out or no one is there. Help 30 minutes on one call and never got anyone. Need my medications in order to keep my transplants. They should know a lot of people depend on their meds to stay alive..

I would fill all my prescriptions at CVS if the pricing was reasonable. It is outrageous that CVS can't keep costs at comparable prices. Is this CVS policy or is it the pharmacy industry in general? It is so difficult to find comparative pricing, but CVS is almost always way out of sight. Please respond.

Today the pharmacist refused to fill my medication and not only wouldn't fill them but was extremely rude to me. I had to contact my doctor and switch pharmacies for medications I've been on for over a decade. I will NEVER use this CVS again. You really need to retrain your pharmacy staff and maybe hire some people who are actually kind. Your pharmacist also needs to learn to actually read records. When I called corporate I was told they'd contact the district manager and give him a report but can't do anything to override their pharmacists decision. In other words they don't actually care and won't do a thing. FYI this is the south Campbell location in Springfield, Missouri. It’s been 5 days since I filed a complaint supposedly sent to the district manager and I’ve not heard one word back. I’ll be switching all my meds to a different company at a higher cost.

I'm to the point of not shopping at CVS anymore in their Big Pine Key store. This pharmacy is 80% of the time backed up due to lack of employees. I went twice in the past 2 days and left due to the wait time. It's not the pharmacist fault who is very efficient (William) but that he has no help. A line is waiting and they asked the one woman helping him to leave because she was on overtime. Usually one or two people working in the rest of the store. Everyone goes next door to Walgreens and it's no wonder! Really dissatisfied, Mrs. K. **.

This evening I went into my local CVS in West Los Angeles California the one on Sepulveda Boulevard and National. I was doing the return or trying to do a return. I have my receipt. It only been a week I had the item. It was unopened, unused. The packaging was in pristine condition. The receipt they gave me though I had a little bit of the printer ink faded to no fault of my own mind you... but regardless the one number that I could tell was a 3 on the receipt that happen to be faded. The cashier acted like he didn't hear me, totally ignored me and I asked for a manager so they call the manager up, explained my situation to her. Rosa that was her names of the cashier's name was Fabian... She typed in a couple of numbers and said that the receipt was not coming up and she was not going to do this for me.

CVS really needs to do something about their carbon footprint. Why on earth do they give a receipt over 50" long for a single purchase? If they want to offer all these promotions and deals, just direct me to the website or tack the "deals" onto my internet account. I really don't need all that paper... neither does our precious environment. Please stop!

I have been taking the same meds under 2 Drs for over 5 yrs. Never had an issue. My husband of 45 yrs recently passed away leaving me devasted and an emotional wreck. I went to my dr as I had at least 2 days where I got ZERO sleep. Not even a nap. And he upped the dosage of one MEDS so that I could get some rest. Actually it was only about 10% higher, but was an extended release to ensure at least 4 or 5 hrs sleep. My Dr. knew insurance would not cover it, so he pulled up prices at pharmacies in the area in order to get the lowest price for me and sent it there.

There is always a delay on refills. I manage my son's prescriptions as he is a minor child. He cannot be without his medicine so I am constantly aware of how many pills he has left and closely monitor his refills. Our pediatrician's office is fantastic. However the CVS pharmacy is always delinquent. They are understaffed and disorganised. The pharmacist has a real attitude. Our most recent incident had the prescription called in on a Monday and on Friday it still wasn't ready. No rhyme or reason. Just they are super busy. I went in on Friday after work only to be told it's still not ready come back in an hour. I had to call the Doctor's office and they had to speak to the pharmacist directly except he's the problem. He's busy. I will be transferring my family's prescription to Walgreens.

I’ve had 2 experiences that are unacceptable. The first is they filled my Rx with the wrong brand specified manufacturer (by my physician) yet marked it as the right brand on the bottle. Secondly, they just forced me to pay $110 for a fungal cream that costs $15.99 at Stop and Shop. And I have no choice with Cigna but to use them! Total crooks!

CVS Mount Pocono Pennsylvania came to my rescue today. I was using another pharmacy who was not getting my prescriptions filled and not willing or able to fix insurance issues. Taking more than 4 days and still no response back about the problem is unacceptable. Thank you CVS for taking care of your patients the way you should Especially to Rich the pharmacist.

I brought my once monthly refill prescriptions for asthma to the CVS at 92123. Long story short, many trips to the pharmacy having to cancel important appointments to pick up drugs that aren't ready, difficulty exercising without my medications, wait times that have convinced me they truly could not care less about retaining my business.

CVS Pharmacy-Airline Hwy. Destrehan, La. Several experiences over the past year, was always a pain to deal with but this year the pharmacy is 100% improved over the past few years and has become a pleasure to deal with. The only CVS problem remaining are the ones from the main office with text messages and doing auto refills without authorization. The store was recently remodeled and now looks like a first place drug store with friendly people and now welcoming views. Thanks to those that made these changes!!

In the last twelve months the service is go to crap. They tell you things that are not truthful. It is not gear to customer service but just get a prescription out for revenue purposes and don’t care it is not in the best interest of the patients or the customers.

On 11/2/2019 I went to pick up a prescription I got a text for, which I assumed was one of my regular refills. When I got home and took it out of the bag, I saw it was something that I told them to remove from my account over six months ago! I took this stuff back for a refund and they refused to refund my money, telling me they couldn't take it back, that the doctor called it in so I was stuck with it! Not only could they not be bothered to take this medication off my account when I told them to SIX MONTHS AGO, they are now lying to me!

If I could have select 0 starts I would have. Placed an order on 11/14/19 for $324. Never received the order, have spent hours on the phone with CVS, and have been told 4 different stories about the order I still do not have. CVS will not refund me or reship.

Online returns took 1 hour of being on hold, having to give info to a overseas operator, then finally being transferred to a rep. in the USA. There are none CVS actually locations like in CA and in CO, there are only pharmacies inside of Targets so returns are not possible.

Customer extra care number is **. I can't believe the waste of time with trying to have someone answer my 3 emails in regards to my extra care rewards. It's been 3 to 4 months and I have not got one rewards for my wife and my prescriptions. The store looked at everything. As said its all correct. They don't know why it's happening. In this amount of time we have had close to 30 prescriptions fill. This is very disappointing. We used to do a lot or other shopping at our CVS but until this is made correct I won't buy a thing and just may change our pharmacies. Someone needs to look at all of this and make it right it. Should have not came to this If I would have got a response to all of my emails. Chat Conversation End. Type a message...

I've been a customer of CVS Pharmacy for years. I don't take medicine for fun. I take it for health reasons. While visiting in Arizona I needed a refill on my heart medicine and it was sent to the Parker Arizona CVS by mistake. When I tried to get my medicine from a different Pharmacy oh, I couldn't do it until the Parker Arizona Pharmacy reverse the charge on my medicine. I tried for four days to get hold of this Pharmacy and they would never answer their phone. I was on hold for up to 30 minutes at which point I gave up and hung up. I tried multiple times over the four days they never answered the phone.

There is a help wanted sign outside yet if you fill out a CVS survey, and are honest about your experience Martha won’t hire you. She is very mean spirited. She forgot that we are all customers and we all have the right to good customer support.

I'm currently researching different health insurance plans, as I'm currently transitioning into a new job. Unfortunately most of them have high deductibles and I'd have to pay all of my prescriptive drugs upfront until the deductible is met (some even have a $8,000 deductible)! I called CVS Caremark to ask what my prescriptive drug costs would cost under these new plans, including my old employer's plan under COBRA. They told me they could not disclose the prices until I purchased a new plan. They said their technical system doesn't have the capability, which I believe, but I think it's a poor excuse. I used to be a Product Manager at a technical company and believe it's not built yet because Management wants to profit off its customers. If this wasn't true, then management would understand the legal repercussions and harm it is doing to its customers.

They refused to accept the Good RX coupon for certain drugs even though their website states that they do. Poor customer service if you don't accept it then state that on your website so people don't waste time coming there.

I would love to say I'm very happy with CVS but our two local CVS' one is in a very old strip mall which doesn't have a drive thru! The only business in the whole place is the pharmacy. They never seem to have most of the scripts I need and dont keep them in stock, always have to order it! The technicians and pharmacists are very very kind though so that's the only reason I go in there. The other CVS is just miserable, my scripts ARE NEVER ready when promised, it is the slowest pharmacy I've ever used. Actually both of these small town pharmacies only have one pharmacist and one technician working at all times. I feel bad for them cause they work like dogs and I dont think the company has much money or they would treat employees better and update the older stores.

Not only did I not get any reminder that my prescription was ready. I had to wait an additional day after the prescription was suppose to be filled and there excuse was "We had a lot of orders to fill". Unacceptable! I was told I would get a call notification never got that, never got a call from a technician to say it was ready nothing at all. I had to go there just to find out if my prescription was ready because they never answer the phone. I have seen the same experience with my friend and their situation made mine look like a walk in the park. CVS Pharmacy is worthless.

I have had a bad experience trying to get in touch with someone from CVS by calling the 1-800-746-7287 number. For 3 days, I have tried to call at different times throughout the day to be able to speak to someone. Each call had me waiting for over 15 minutes, which is unacceptable for a customer care phone line.

I am writing in regards to the CVS at 918 High St., Worthington, OH 43085 about an experience on Sunday, October 27, 2019 at 11:15 a.m. I have to preface my posting by saying that I am with a chronic pain management doctor for pain-related issues and he writes me several pain prescriptions, all for moderately strong narcotics and other controlled substances and in relative high quantities of pills. The prescription prints off with the name and address of the pharmacy I use most often, which is located less than a mile from my house and is a CVS. The prescriptions print from a computer software program and without the pharmacy info listed there, the prescription will not print. There is only room for one pharmacy to be listed in this area and the address info prints by default.

I am not sure what is going on at the corporate level with this company, but the constant calls and text messages have got to stop. I have one prescription at CVS on a regular basis. I have already unsubscribed from auto texts and calls. Now on a Sunday I have had 2 text messages with no scripts to pick up and 2 phone calls asking me if I want to set up auto refill which I have already advised them I do not. This company has the worst customer service and a person should be able to not be constantly contacted and bothered when they advise to not contact them.

The WORST customer experience of my 75 year old life!!!! In the amount of space provided I could only cover a fraction of the problems caused by this totally dis-functional organization. So I will simply summarize by saying that if you care about your health and would like to take the prescribed medications in a timely manner you should NOT use CVS Specialty Pharmacy. Rated 1 Star because 0 was not permitted.

Seems too often there is an issue picking up/paying for a prescription. Having many years of training and mentoring employees it is apparent that too many are put into positions they are NOT ready for or properly trained. My 'last' issue, having for the first time in thirty years being put on Workman's Compensation and just coming from a doctor's appointment the Pharmaceutical technician stated my Workman's Comp account needed to be Re-Built and it being a Friday this would take until the following Monday. Therefore I needed to pay 'Out of Pocket' to receive my Prescription or WAIT! I even had my Doctors receipt and instructions with me. It not being the first and only issue and it is apparent CVS hires many and trains poorly these individuals. And then there is no other source available to follow up. People skills are not easy to acquire but knowledge should always be. A store's employee turnover speaks volumes.

CVS is an illegal monopoly. They buy up all the good pharmacies, then they keep their overhead low by exploiting their employees. The people there are ridiculously overworked and underpaid. The result? 20 minute hold times, HORRIBLE CUSTOMER SERVICE!!!! They should be sued!!!!

Last month, my prescriptions were faxed over by my Dr's office. 48 hours later, when I came to pick them up, they were not ready. Supposedly, the fax had been overlooked. So, 40 minutes of walking around your store and I finally get them. Yesterday, I started getting texts that my scripts were ready. Today, I walk in and wait for 25 minutes to speak to someone. There's a line with only 1 cashier open. She's clueless and is taking way to long with the customer trying to print his receipt.

Babbling, speech slurring, fast-talking, mumbling reps who sound like they're half asleep and not trying very hard to wake up. Between their apparently cheap phone system and headsets from the last millennium, I hung up and will have my specialty prescription filled by another pharmacy. Probably time to look for another pharmacy period...

Son's growth hormone prescription required authorization, the doctor's office would submit the authorization and CVS would apply it to another account. I had to coordinate between CVS Specialty and CVS Caremark, eventually getting them both on a conference call because neither CVS branch can effectively communicate with other branches, after multiple phone calls totaling more than 4 hours my son's prescription was being filled.

Went with CareMark Part D as I never meet my deductible. I also obtained the complete list and rating of all that are covered. 2-8-19 CareMark filled a prescription. Cost was $64.03. On 10-21-19 When I called for a refill the price had doubled to $128.05. I was told that Mylan had raised their price that much. I contacted Mylan and Mylan said that isn't true. Who is committing Fraud I'm not sure but CareMark AKA CVS is the one I don't trust.

The CVS on West Road (Skaket Corners) in Orleans MA has about the worst telephone service imaginable. They call you with a cryptic message that says you have a prescription ready to pick up but don't tell you what it is. Then, when you try to call them to find out what it is, after all kinds of button pushing dealing with their 'automated' answering machine they put you on hold seemingly forever. Recently, after a half hour wait, I called the store manager who told me they were having problems but showed no interest in helping me.

I had a $2 reward to use at the store that expired shortly. I stopped in at CVS, bought a bottle of roasted peanuts that were on sale. With the $2 reward, I only paid 99 cents for the product. Good deal.

I have left my cell phone on my desk for over 2 hours several times and the phone has NEVER been answered. Sometimes, you can hear someone pick up and then hang right up. And sometimes I will stop at the store and tell them I will be back in two hours to pick up meds. Most of the time, even though they agreed to two hours, the meds are not ready and they always have a lame excuse. I'm going to stop doing business with them but what a lousy way to treat customers.

The CVS located at 106 Boston Post rd. Waterford CT 06385 is not run well. One of the worst CVS stores I have ever been to. (I have visited hundreds over the years.) Beware: Store Management is extremely nasty to customers when they have a legitimate complaint. In addition, the lines are long and the customer is not placed first. FACT!!! Based on personal experience and extended observation overtime.

Went to drive thru to pick up prescription. I had filled my seizure meds at the Spruce Hills drive location in Bettendorf, IA for the past 4 months. This time the price doubled, when I asked why I was told I would have to come inside. The male clerk at the drive thru was rude and condescending. The female clerk inside was worse. We can't tell you why the price doubled and we can't see the history and we don't take the discount card that you've been using for the past year. Then she mocked me as I walked away!!

I have never had to count the number of pills that my pharmacist at Walmart puts in my bottle. I trusted the pharmacist. CVS has destroyed that trust for me. I picked up a family member's prescription from CVS and several bottles were missing a week's worth of meds. Two bottles only had 30 tablets when there should have been 60. These were not narcotics. The pharmacist never told us anything. These were not specified as partial fills either. This still concerns me. That's why I am posting this message for others to become aware.

We had three prescriptions shown as "In Process" on the CVS web site for over two weeks. As the need became critical, we called in. The clerk checked, and the items were in stock, so they are filling the Rx now. Asked why it took over two weeks, she said they had a big back order list and not enough time or people to check the list.

The Sunnyside Queens CVS is mostly pretty great, and I’ve been a loyal customer since I moved into the neighborhood nine years ago. Customer service folks, pharmacists, a usually good selection of products overall are wonderful, and with 24/7 convenience (but not the pharmacy) — the store is a staple in the community. However—and it’s regretful that this is the impetus for this review—I am continuously frustrated when I receive promotions for products I regularly buy, and I go to my regular, great store in Sunnyside to buy them, and routinely, the products are not in stock. I received a promotion in the last week for a 12-roll pack of Bounty for $8.99 (usually $18.95) and I was told by an employee on the floor they would receive this item in Wednesday’s shipment (day the offer ends). So now it’s Wednesday and I made a special point to stop on my way home.

I called about checking on a prescription for a family member and six times your automated system rambled on about how it changed and improved. After trying every option it would thank me for calling and then hang up with no help. I drove over a mile to be told it would be 20 minutes. After the third trip I said, "I’ll try again tomorrow." The next day they told me your system would let it be released in eight days. The previous script was from 23 days before and was for ten pill to be given 1/2 at a time, 1 to 2 times a day as needed. Your new improved system sucks! If this is the new normal I think to keep my blood pressure in check. I will need to start looking for help elsewhere.

Within the past 6 months, CVS bought out my local pharmacy. Since changing to CVS, today is the second time I have picked up my prescriptions and discovered that I only received half of the amount of pills that was prescribed. This particular prescription is a controlled substance! I’m a nurse, I know there are always checks and balances in place regarding controlled substances. NEVER should a controlled substance be distributed without, at minimum, a second person verifying the number of pills is correct. I can see this mistake happening once, but this is the second time this has happened at the same location with the same medication. Is someone at the Newport, NC location stealing medications?

Customer service is horrible! I am on ** and it is a MAJOR ordeal to refill. They will lie and say that my doctor's office did not call a refill in, when I just spoke to the nurse myself who confirms otherwise. When they call me, it usually shows up as a random number, rarely identifies as being CVS. I have missed many calls from them because the numbers appear to be robocalls. Dealing with them is very frustrating. You'll need a ton of patience if you have to deal with them.

CVS rolled out in July their multi dose packs (all your meds packaged together for convenience). I signed up in July. This has been an unmitigated disaster from jump. Totally unorganized totally unprofessional. Zero communication with the local Pharmacy. In fact the local Pharmacy doesn't even seem to know about this program. I have not once managed to get a full box with all my meds yet b/c they cant sync the timing of refills. After 5 people over the phone today many of who were short or rude and a call from Rachel at their outreach I have decided to no longer do business with CVS after 10 plus years. Let's see what Walgreens can offer.

Staff IS AN INSULT TO WHAT CVS REPRESENTS, Store located in at Ave J and 20th St W in Lancaster CA. They insult in ear listening distance, gossip and laugh amongst themselves about the customers picking up medications to save their lives. This store needs to hire a completely new staff so they don't contaminate new employees with vile behavior.. They have no ethics concerning the sick disabled and the elderly.. Thugs. Just bullies dispensing medication. Appalled, hurt, devastated, humiliated, shocked at the presentation for lack of education.

I have submitted prescriptions to this company for years and now they can't even do their job. This is the third prescription I have given them and they can't fill it saying they are out of stock. They tell me it is due in any day but I keep getting the same text message that it is out of stock and will be in soon. Now after three weeks my BLOOD PRESSURE medicine (nothing important) still not in. I asked for the Prescription back so I can at least get it from somewhere else and am told by this 15-year-old Pharmacist that they can't do that. It was sent over electronically. Bear in mind he is telling me this while holding a paper copy!!!! What a bunch of crap. They have lost my business forever.

The pharmacy at CVS in Asheboro NC is horrible due to poor customer service. They do not refill your prescriptions on time even when they are on auto fill. The staff is very rude when you come in and sometimes don’t even acknowledge you are at the counter.

I received a text from the store that a prescription was ready for pick-up. I canceled the prescription via the APP because I no longer need that medication and received a verification it had been canceled. I got out of the hospital and my wife went and picked up my new prescriptions and the one that I had canceled using the APP was in with the new ones. So now we have purchased a prescription we that we cannot return that we don't need and CVS will not do anything about it even though their system shows the APP canceled the prescription. So now we are out the money and CVS reaps the rewards. Way to go CVS!!!!

Best pharmacists ever at Escondido South store in San Diego. I have been coming here for over two years and want to let everyone know how kind, thoughtful and caring my two pharmacists Nancy and Hugh have been during that time. They know me by name and have consistently delivered stellar service and never fail to act in my best interest and the best interest of my health with my prescriptions and advice on those prescriptions. It is a very busy pharmacy but they have always made me feel that they had time for me and my questions. They are to be commended. Thank you for all you do for me.

My insurance forces me to use them. I was prescribed a high end drug costing thousands of dollars before insurance, and they 'lost it' multiple times from receiving to sending. Yes, my drug literally sat on a shelf for 4 weeks, the first time was after it was received and was ignored until I called looking for my missing meds, the second time was with a note to ship August 27th. That came and went and my doctor asked me to call again. This is ridiculous, and it's taken over a month. It shipped 9/13, and they received this from the other pharmacy in the beginning of August. If I did this to a customer at my job I'd be written up or fired. I've missed a ton of work just dealing with this mess.

I called on a Thursday to refill one of my medications. I was told it will be ready Sunday. I came Sunday to pick up my medication refill and I was told to come back Monday because my insurance didn't cover the medication until Monday (the pharmacists never mentioned anything about the insurance when I call the first time to refill it) and to come back Monday to pick up the medication refill.

Every time I go to use one of CVS coupons, the same thing happens. I look for an item that is not on sale, take it to the counter with my coupon and find out that once again this item is on sale, however it is not marked at the shelf. It happens time and time again, and this time the lady's excuse was that CVS doesn't send labels for all the sale items. I asked her how I was supposed to know it was on sale and she just shrugged her shoulders and told me the coupon could not be used. The last three times, I found out that I was going on a Saturday and that on Saturday the labels are removed, so that next week's labels can be put up. This was not the case this time as this is Tuesday. I will not be going to CVS again as I am sick of being misled by CVS. Not to mention that they once gave me ** instead of my proper prescribed medicine.

I went to the CVS Pharmacy at 16 Boston Road in Chelmsford MA tonight. I was picking up a new dosage for one of my prescriptions. I went to the pharmacy counter and got the prescription. The cashier asked me if I need to speak to a pharmacist. I said, "No, I have been taking this prescription for years so it was not necessary." She says, "Ok," but then says, "Oh no the pharmacist needs to speak to you." I said, "Could you tell me why this is a medication I have taken that my doctor changed the dosage. There is no need to do that with me." She said she cannot check me out until a pharmacist comes to talk to me. Then she says the pharmacist is giving someone a flu shot so it will be about 5 minutes. I said, "This seems to be a tremendous waste of my time."

It is obvious that prior to September 2017 (before CVS and Aetna merger was made public), the reviews were accurate. However, day after day in September 2017 there was an overwhelming positive uptick in CVS reviews... Did they make an incredible change? The unprecedented glowing reviews in September 2017 seem too good to be true, and they are. CVS does not care about human life, they have set obstacle after obstacle for my child to get his life saving medication and they continue to withhold it. Hours on the phone with customer “care” representatives who, for lack of a better word, appear to enjoy stringing people along. They needlessly skirt the truth when in reality they know what you are asking.

MY elderly sister is disabled and no longer able to shop independently. She called her local CVS to try to set up home delivery of her medications. She was told it MUST be done on a computer. My sister does not have a computer. (per PEW research 2018, 30% of seniors over age 65 don't use computers). I called Pharmacy Customer Relations at 800-746-7287, spoke to Lushane who said my sister could call in and her department would do a 3 way conversation between my sis, the CVS store and the dept and get things set up. My sister called and was told they didn't do that and she would have to call her CVS. She called and spoke to Mirna who made many excuses - it was an IT problem, the store wasn't set up to do it, there was a glitch.

2 ladies staff pharmacy techs I've experienced had no customer care manners and impolite. 1st experience, when she can't find my name she asked to spell my name again. Then gave me a look and told me "Oh, because you said k not c!" I was shocked. How will I misspell my name? Her ears need to be cleaned! 2nd experience, I was approaching the pick-up prescription and this tech: has her one hand on her waist, one eyebrow raised while talking to another customer, and when they're done, she just looked at me and the look she gave me was "You're next, what do you want?" instead of saying, "Can I help, who's next?" After these experience I have read under Google a lot of bad reviews about them and some of them were recent. I'm wondering if management was doing something about this and gave them a little lecture about "customer service".

Very recently I had a person working in the pharmacy call my home and reveal my prescription to someone who was unauthorized. The information was private and based on the prescription my medical condition was revealed. I was horrified that this would happen. I immediately went to the pharmacy and asked why? Lady stated that she was aware that it was a HIPAA violation however CVS policy did not restrict her from disclosing my private prescription information. Furthermore she stated that the only way she wouldn't reveal my private info is if I asked to make a note in CVS's database. She then presented me with the manager's business card to call him to confirm that it is CVS policy to reveal private information if it's not requested by the patient and then entered into their System. WOW. Can you believe this....

CVS at 5510 WEST OREM, HOUSTON, TX 77045. My parents stopped going thru this pharmacy because of the incompetence. Once you're up in age you cannot rely on incompetent pharmacists because it becomes a life or death situation. Now, my daughter comes to me sick and throwing up because she was expecting her medicines to be filled and ready at the pharmacy and they kept stringing her along. They made her go up there twice saying it was ready...and this is the manager telling her to go up there.

I have been filling my prescriptions at the 6800 Johnson St. location in Lafayette, La. for about 4 months. I had a prescription for my blood pressure medicine that somehow got lost this morning and I had my doctor call me in another prescription this morning. I was told at 10:00 this morning that it would be ready in an hour. As of 4:00 this afternoon I called and asked about this prescription. She said (same ** lady from this morning) that they were still waiting on the doctor to approve this.

This company has serious issues fulfilling approved prescriptions. I have been waiting almost two months to get a prescription filled for injections. Every time I call I get some excuse why it's not ready. They blame the doctor's office, not true. They blame my insurance company, not true. They say they will put a rush on it and that it will be shipped that week, not true. The latest excuse, once again they need verification from the insurance company and said someone would call me that same day! Never happened, 2 days no callback. I'm reporting this company to the Better Business Bureau. Their service and ability to fulfill prescriptions is unacceptable. I've asked my insurance company to find another provider.

Both my husband and I have the CVS prescription plan. We use the mail order as much as we can and they are excellent. We also use the pharmacy in Englewood Florida which we try to avoid as much as possible. Whenever we have a prescription to fill they give us a time it will be ready which can be anywhere from 2 hours to 2 days later than what we are told. Also if God forbid you have to call them you will be on hold for at least 30 mins if you are lucky, but it can be up to 1 hour to actually speak to someone in the pharmacy. In October when we change our prescription plan I will be choosing any plan that does not use CVS prescription plan.

Orlando, Florida, Store #5218, Colonial Drive and Apopka-Vineland. Avoid this store if you can. Although they are friendlier than some other locations I have visited, they really need to get their act together. MY insurance company tells me I need to go to CVS for my meds, if I could go somewhere else I would. The instance in mind is this: wanted a refill of one of my meds. They filled only one month's worth, when it has ALWAYS been required by the insurance that I get Three months at a time. ALWAYS. They gave me one, I took it home, I didn't realize I was short two helpings until then, I figured I would get it sorted out when I went back in a few days for a different refill. They admitted that it should have been three months, but they didn't have any of this kind in stock and offered me the generic. The generic makes me sick, which I have explained countless times.

If you ever decide to use CVS PHARMACY try other choices. This is my second bad experience. Friday I visited my Dr and requested to submit prescriptions to CVS Pharmacy located on 12 Ave and 68 St in Hialeah Florida. So I phoned today to check status and not only the phone prompt card tedious but whoever pick the call gave me not even chance to ask for her name. She just and said ‘Please hold” based on previous experiences with this pharmacy. I knew it was gonna be a long wait but usually out of courtesy someone comes online and say, "Please keep holding, someone will be with soon." It seems they either do not practice that principle or customer service or do not care about their clients.

I submitted a prescription three days ago for a medication I to take daily and cannot discontinue abruptly. Three days later it still has not been filled and I am completely out. I spoke with the pharmacist who informed me that they were about 500 prescriptions behind due to corporate budget cuts resulting in staff being cut back by two-thirds. I may possibly be able to pick up my medication late tomorrow afternoon. This is NOT ACCEPTABLE!

Several weeks ago I purchased a bottle of wine that was priced incorrectly. The cashier refused to sell it at the advertised price. I alerted the manager the next day. Last night I purchased this again. Still priced wrong. Cashier refused to sell at the advertised price. Seems this store knowingly advertises items at a lower price point, yet refuses to honor the price or change it.

My experience with CVS pharmacy in general. While trying to refill a prescription I have been having trouble with the Olive Blvd branch for at least a year. When a new refill comes in the previous Rx is not discontinued, not sure if it is per their policy. So multiple attempts to receive new Rx results in submitting the old Rx despite putting in a different number. Then when insurance policy changes and I would prefer 30 day supply as I previously received, I get a 90 day supply. The pharmacist goes in after the fact and changes it to the 30 day which again reverts to 90 days so the cycle repeats.

As an older person I appreciate the routine in my life. I fill 3 prescriptions every month and CVS is always very busy so I make an extra effort to come in early on the exact date my refills are due. That was today, a Saturday. The pharmacist told me he couldn’t fill my routine prescription and he got upset. He is about 80 years old and very nervous. I’d never seen him before so he wasn’t a regular pharmacist. I asked to speak to the pharmacy tech who I know from my monthly visits. She is always a little rude to me but I pretend not to notice. She is like that to a lot of people. She tells me to be quiet and she’ll help me next. She does not do that. She helps every other customer first and then tells me to calm down.

From time to time, over time, there have been issues at the local CVS which are not store-specific. Each attempt reach out through its customer care telephone number, the voice-activated system simply gives error message after error message, then hangs up. Emailing is the same: Complete the form with all the requested information, provide feedback in the notes, submit: error message after error message. It obviously does not care to consider the customer or their experience.

Read the reviews. Looks like every once in a while CVS Pharmacy by chance hires a good employee. They obviously need better hiring practices. The Reg pharmacists have the training to be professional but even they are compromised by work loads, inexperienced help(?), and not having the space for all the new drugs. They also have sweetheart deals with inferior drug companies. Our substandard pharmacy experiences are with the Ledgewood, NJ. store. Wife has to go off auto refills because she was way far ahead of the number of meds. If the doc changes the med or dose then she paid for meds she does not need. They do not take overfills back. Now if you call for a refill the "system" tells you to use up what you have to force you to autofill! It is too easy to run out with CVS. What a mess. Forced to change.

This is not a review for the store, as it's not their fault. My review is more for corporate/management. Unfortunately, I have been unable to fill a prescription for the past 2 months because prescription has been out of stock/backordered. The store refused to transfer prescription as it had already been transferred from CVS off Parker. Advice to management: if you have a prescription that's been backordered for 2+ months then an exception should be made for transfers. Thankfully my prescription is one taken as needed. I can't imagine what a nightmare it would be if it were for a prescription that was taken daily. I will not continue filling my prescriptions here.

Medicare patients beware of CVS diabetic testing policy. CVS is a company that has decided it will not dispense more than Medicare’s basic allowance for test strips, one if on pills and three if on insulin. This is all they will dispense regardless of what a physician prescribes or any circumstances that may justify more frequent testing which is covered under Medicare Part B.

PLEASE BEAR WITH ME. The staff probably 4 at least was great. I picked up a prescription of Diabetes test strips in April. The charge was $16.64 (I knew it should be $0.00). I asked the cashier if she was sure and she said yes. I explained to her that I was asking because If I paid that $16.64, CVS would be sending me a check for $16.64 in 4 to 6 weeks. 5 weeks later the check arrived explaining that it was a credit for an overpayment. I sat on it until that same prescription was due for refill. When the cashier told me that it would be $16.64 I asked the cashier if she was sure and she said yes. I explained to her that I was asking because If I paid that $16.64, CVS would be sending me a check for $16.64 in 4 to 6 weeks just like this one and showed her the check. I then asked her if I could use that CVS check to pay for the refill. She told me that she could not accept the check.

No one in this company has a clue towards what they are doing! I've never talked with a company that is so unorganized! It's a total headache! Plus, there is no one to help you through this chaos. I wish I can change companies.

I tried to return an item I had a receipt for that indicated it could be returned before 8/14. The return was denied because CVS now has a limit on how many returns a customer can make. I understand the policy for non receipt returns but I have never had a company limit returns with a receipt. CVS just lost my business for good!

Prior to CVS recently updating their "prescription notification system" we would receive phone calls when RXs were ready for pickup and/or to renew a Rx. With the "updated system" we no longer get any communications. I believe your new system is a giant step backwards. After numerous attempts over a few months with CVS to get the new system to work for us we have met with very disappointing results. Pharmacy personnel are great but system needs work.

Don’t leave a credit card on file with these thieves! Shipped and charged a 90 day supply $618 of a prescription I didn’t authorize. Called before it was delivered and they refused to issue a return to shipper.

Corporate failed to respond to my concern and complaint about a public safety and health situation at one of their stores in Winchester Virginia. I am a wildlife rehabilitator and was called regarding bats in the pharmacy area of the store. I was able to respond and assist in this situation by safely getting the bats outside. I then found out they had a control company do exclusion to the roof area of the building which put these bats in the colony into crisis. It is too early to do this kind of work as bat colonies still have young dependent non-flighted bats.

Wow, stand and wait for a few minutes and the pharmacy phone never stops. Don't know why no one answers it but all you hear is: Pharmacy 1 call, pharmacy 2 calls and on & on. Another thing I don't understand is why they can't make labels for the Rx bottles that fit instead of having this big piece of the label hanging off. Very annoying so I ripped it off, of course that's where the RX number is located so I couldn't re-order by phone. Wonder if they still use index cards for their customer records?

I am prescribed an obscenely expensive medication, which I need to live, and cannot afford. In trying to see which pharmacy has the lower price, I go from CVS to CVS Specialty 800 number. They say I need a prescription to get that information. Ok, what is the fax number for the doctor to fax said prescription to? CVS Specialty can't give that out. Seriously. So even if I wanted to do business with them, I can't, because they won't let me send in a prescription. Not exaggerating. Not kidding.

There was a sale purchase $30 worth of Procter & Gamble and receive a $10 Extra Care Bucks. My coupon didn’t print out so I requested for a refund. I never left the counter. Store manager Christina on Kensington and Harlem and Buffalo returned my cash but refused to return my Coupons. She stated that in their policy that they cannot refund the Coupons nor give me a gift card for my coupons that I used. She contacted the 800 number which bill No extension no employee ID or last name was given.

This morning I got a text message saying my prescription refill was denied because it was not authorized by the doctor... I never asked for a prescription refill! I looked it up online to see if anyone else has had this problem and apparently it's not uncommon for CVS to try and order things and charge you for them unknowingly in order to increase revenue. I read so many cases of people having their meds refilled when they didn't authorize it. Seems like CVS is trying to run a scam on their customers.

I have never ever had a problem in a CVS pharmacy, but my experience online with the specialty personnel has been absolutely horrible. I have been in contact with them since Oct. 2018 and repeatedly Amy told a myriad of information that has impacted me receiving and taking my medication on the prescribed schedule. First, I dealt with very rude phone customer service after asking about my online bill. She informed me that she could not see the same bill I was looking at and therefore she could not explain my bill. Wow....

My experience with CVS Pharmacy is good, fantastic and really helpful. They were always at the other end of the call. If you need a best Pharmacy store, CVS Pharmacy is the right store for you as Retail Pharma.

You can't get any better than CVS. The kindness, patience, and dedication is one that all pharmacies should show. I have never had a problem with any of the staff or the pharmacy people, and it is always a pleasure to go there and have their professional and courteous behavior as a wonderful experience.

I am an older individual and my background is a professional one. I have never in my life met such an unprofessional individual as the Pharmacist Gary at 82nd and Frankford in Lubbock. Whilst he attempts to come across as all sweet to customers he has a temper and cusses at his staff while having no reqard for the fact there are customers earshot. This store is a head hunting store where if you don't conform they pick you off like meat between your teeth. Don't ever stand up for yourself in this store you will be gone so quick you won't know what hit you. Mark he is fantastic. Shame one apple can ruin a whole bunch...don't get me started on the store manager - mumpet!!

They have automated prescription renewal and they ask when you want to pick up, then you go and it isn't ready. This place is a joke. Never enough people working, they never answer the phone. Go somewhere else.

They have a automated dialing system. It won't stop calling over and over again leaving voice mails. I told them in person. Stop calling everyday 3 times. It's been going on for months. I called the corporate office. Was told it would take 3 days to stop. Was told it's their policy to do this. I told them I will call when I want a refill. They don't listen. How stupid. This is horrible. Other pharmacies do not do this. I will never go here again. I removed my prescriptions from here. When a company is told stop calling they should stop calling. I'm not putting up with this. This is harassment.

I had to go through change of insurance and switched over to Cobra, during this time period - I didn't have "visible" coverage. I paid cash for my prescriptions. They issued me 30 pills instead of 120 due to shortage at the pharmacy. Long story short, CVS billed me for 120 pills instead of 30. When I went back a week later, they only had 30 again and billed me for 120. Since I had never paid in cash for my medication, I thought this was the rate and paid. I filed for reimbursement and long story short - they didn't reimbursement me. I have spent over 20 hours trying to get reimbursed via email, phone and letters. I have gotten a different lame excuse every single time.

This is horrible service. I'm stressed out waiting for prescriptions that arrive on the last day or late. I am currently 3 days off my meds for a kidney transplant. Keep calling, get no help and frequently disconnected. DO NOT USE CVS SPECIALTY.

Bennettsville CVS has terrible service now. You are suppose to be able to get your prescriptions at the drive thru a lot quicker but lately it’s 30mins. or more. Today the computers are down and my husband only said to the cashier just how inconvenient that is because we live 20 mins. away. She looked at him so smart and said it’s inconvenient for her also. Can you tell me how? Also you call and they won't answer 90% of the time. I will be changing pharmacies tomorrow.

I received several text messages from CVS that my prescription was ready. When I arrived (2 days after the text msg) I was told that it had been placed back in stock. I said okay, fill it now. I was told that the script had expired 2.5 weeks earlier. Was told that even if I had picked it up upon receipt of text they would have held it because it was past the date of the script.

This pharmacy has the worst service ever! I have had numerous problems with them. Early today, my physician called in a prescription I needed immediately. At 9:00 I phone to see where it was. Told they didn’t fill it in error and would have it in an hour. My daughter went there and waited an hour. He said it would be another hour and a half. I called telling him I was in significant pain and he said he “just couldn’t get to it”. Another time they refused my doctor’s prescription and ruled against my doctor’s wishes. Please STAY AWAY FROM THIS BRANCH.

I deal with my local CVS pharmacy and CVS Caremark all the time and am very pleased. But I am forced to use CVS Specialty to get my ** prescription filled which is for HIV prevention. They have the absolute worst customer service I have EVER encountered. I generally have to call twice to get a prescription processed - sometimes 3 times! This is completely unacceptable. I have no clue why I can’t get this medication filled at local CVS or CVS Caremark. Very disappointed in CVS Specialty.

There are many issues with the CVS in Florissant, MO. On May 24, 2019, I submitted a refill request online. The online system would only let me select June 7, 2019, as my pickup day. Almost immediately I started getting phone calls to pick up my meds. However, I was in Maryland. I called to let them know I would not be home until June 11. The girl said they were going to cancel my order and I would have to request again. Why? She was rude and said this was their procedure. I called back and got a man and said I should NOT have to reorder - they filled it early and they need to have it ready on June 11th. He agreed. I went to pick up my order today, June 11, and they had nothing available. This CVS location needs help. This is one of many areas where they fell short of servicing their customers. I wish we could choose where we fill our meds. I would love to go elsewhere!

CVS on Wise Ave. Dundalk, MD. It takes hours to get prescriptions filled at this location. And even if you call to find out when a prescription will be ready, don’t believe it. They will state a time, then say that if it is not ready then you can wait and they will expedite. Even if you show up an hour or two after the time they stated your prescription will not be ready, then you get to wait, sometimes more than an hour for the prescription to be “expedited”. There is no reliable way to get prescriptions filled in a timely manner without waiting for expedited filling. Even if you wait until the next day to go in. I get that they are busy, being the only 24 hr pharmacy in the area, it is the closest (and that is 5 miles from our home) pharmacy open later than 6 pm, which is the only time to get prescriptions after working hours.

We placed an order online for 2 boxes of 100 CT diapers and we ended up receiving 96 CT of diapers. I called up customer service representative and was told the 100 CT boxes were out of stock therefore they swapped it with the 96 CT diapers. We were not notified of this so from our perspective it is not a very good customer experience even though we were given option to return it via mail or drop it off at a store but then it is hassle for us since my wife just gave birth and I have to go back to work now.

Several weeks ago I noticed the ladies restroom was not clean nor stocked. I called it to the pharmacist's attention while picking up a script....yesterday I used the facilities again. It was again or still in desperate need of cleaning. This time no toilet paper or paper towels. This was at the Gas City Indiana location. I have pictures of the ladies room should you require them. Hopefully this can be resolved as this is my preferred pharmacy and I am at that location often. As far as pharmacy staff and sales floor staff I couldn't be more pleased. They are always helpful and courteous. It almost seems that the bathroom is nobody's responsibility.

My local CVS does a piss poor job of keeping track of Dr info. I can't tell you how many times a prescription has remained "In Process" for days, because my local CVS keeps faxing the wrong number for refills! I've only updated them no less than FIVE (5) freaking times! And yet, every time I need a refill, I can count on my refill getting hung up this way! Today, I really had it. Not only did CVS notify me I didn't have one more refill, like my app said I did, CVS waited until the last minute (the weekend as I write this), when I asked which number the pharmacy faxed my request to, I was given the old ** fax, again! I was asked "what that the right number?" I replied, "Hell no!" "What's the right number?" "I've updated you guys five + freaking times!" "Well, give me the right number, and I'll take care of it." "** you! That's the number!"

CVS has greatly improved its service over the past year and is continuing to offer additional services especially helpful for seniors, e.g. delivery. The auto refill program is helpful and the staff in the pharmacy continues to improve in knowledge and interaction with customers.

Today is the second day with same experience on the same location. I went to get the prescription drugs for my toddler. Her doctor has already sent the prescription to them. And I informed to them I came to collect them. I had to wait more than an hour to get ** 400 MG/5 Ml SUSP and **. While my poor sick child suffering in the car for more than an hour I have waited in front of the pharmacy counter even there were no more customers in front of me. They really neglected. But I should mention other locations are doing better. Only this location.

Having same insurance no changes each time going to CVS pharmacy in Sherman Oaks, pharmacy workers do not process claim correctly. Is not a first time and same people do same mistake for months. I wanna report this’s scandalous incident. Is inadmissible, that inefficient and incompetent pharmacy workers made same mistake over and over. Staff is NOT trained properly how running correctly a claim for primary and secondary insurance. After speaking with insurance yes I have been told same thing. Wrong processing of the claim. No changes to insurance. If you have a Health net California in February and 2 months later seems like you don’t even if you don’t touch anything definitely is CVS PHARMACY FAULT! I’m gonna transfer all my prescriptions to a different facility. Barbara **

CVS has not and can not refill critical high blood pressure medication. I have been a customer for 10 years and over the last year, I have never had an Rx filled on time. Always insurance, copay, "sorry but the computer won't let me ad infinitum". Now a week with no meds, no refill possible and my blood pressure is at a dangerous level. I am 72 years old and they may be taking advantage. Michael **. San Jose CA.

CVS PHARMACY 8831, VILLA LA JOLLA DRIVE, LA JOLLA, San Diego (CA) is not safe to use your cards to buy from CVS. They have cameras which records your PIN when you type on the cash register. One of their cash register may be fitted with some sort of reader which records your CARD details. I was robbed of a big amount in this outlet. FOLKS BE CAREFUL AT THIS COUNTER OF CVS!!! Inspite of making a police complaint nothing has been done even after 15 days. Manager says he cannot help. SERIOUS FRAUDS!!

My husband purchased two prescriptions at CVS with Part D Medicare insurance. The first prescription ** 20 mg 90 tablets for $41.22 - Walmart price no insurance $24.00 - and ** 12.5 90 capsules for 27.35 - Walmart’s price $10.00 no insurance. How can CVS get away with this type of price gouging? It is really unfair to the elderly who are on fixed incomes.

On May 29, 2019, I went to CVS, to pick up my prescriptions sent by my doctor earlier that day. Because of CVS's automatic refills, I had 6 instead of the 2. When I got home I noticed that one of the prescriptions I had stopped taking months earlier. I call the pharmacy in reference to this and asked for a refund. She agreed and told me that they won't accept returned medications, so just bring my receipt for the refund. I'd noticed another medication that I recently stopped taking so I brought that medication with me to take off auto-refills too. When I get there I asked for the person I had spoken with on the phone earlier. After she introduced herself I explained that I brought another medication which I had stopped taking so she could take them both off the auto refills list, and she did.

Wallisville Location HOUSTON Texas. This location is very unprofessional. Prescriptions are never ready when they are said they will be. They have changed staff and it’s a little better as in they are nice but the service is HORRIBLE. I submitted a refill request in person and once I went back a day later the lady never submitted the request because she was trying to rush to the next person. When complaining the staff are never apologetic. One tech said she hated it too. I’m leaving the CVS chain completely because it seems they don’t care about customer service.

This review is about the lead pharmacist at 1900 18th Street Denver. I had read a review maintaining that this lead pharmacist (believed to be named **) profiles customers looking to fill their legal prescriptions for any controlled substances. In my recent experience, if he is not "profiling" people per se, he is certainly being negligent. My doctor sent over my prescription weeks before it was due to pickup. The day before pickup, I got a notification via text that they were working on it. The day of pickup, another text that it was ready to pick up.

I have ordered my specialty medicine (**, which has to be refrigerated) on two different occasions using CVS's online ordering. Both times the medicine did not arrive and both times I had to call CVS during working hours and be on hold for a very long time while they try to figure out what went wrong. The first time I was told it didn't get sent out because I had a balance due - which I didn't. They confirmed that I had a $0 balance on my account!! The second time I was told the refill never got to the pharmacy from their website!! Why have the website refill option at all if I have to end up calling the pharmacy and wasting half my day on the phone with them after I place the order??? I am forced to use CVS because of my insurance through work, otherwise I would NEVER use CVS pharmacy. And I will NEVER use the website to refill my prescription again!!

This review really addresses the consistency in the service at CVS pharmacies. Starting with their lack of followup on any issue. CVS still owes me for medical costs that I paid in HI on my vacation. Pharmacist did not want to provide me with meds even though they were ready. The PH CVS in CA told me I could get them at the Longs store in Kona HI. Being a grandmother with two young one's alone on vacation was a much planned event. When I went to get the script I was told they could NOT refill per law on a controlled substance. I was then informed I would have to go to the ONLY open medical office and pay out of pocket $107.00.

I have been a customer using CVS pharmacy since I moved out here to Kansas City in 1991. I have had excellent customer service at the location I used in North Kansas City, Liberty and Independence, Since we moved to Kansas City it has been very trying. They have deactivated prescriptions with refills on them, the doctor had provided 4 refills on 3 prescriptions, after filling them the first time, they came due for refills, they contacted the doctor for refills. The doctor then decides that something's not right and he needs to see me before he will submit these scripts. I pull my bottles out call the pharmacy and am told, "Well those prescriptions have be deactivated." I said, "Why, they are not a year old and they still have refills on them." She said, "I will reinstate them, they will have different prescription numbers but we will get it straightened out."

I called in to have 4 prescription refilled and sent my grandson to pick them up, when he returned he had 7 prescriptions 3 of which I did not need. This is not the first time this has happen. I am in a wheelchair so I don't go too often, but when I do I ask them to open bag so I can check what they are giving me. I now have 260 Diabetic Pills, 260 Blood Pressure Pills and 180 Blood Pressure Pills that I did not order. They should have know that I was not out of these Medication. Why can't I return them? It was the store's error.

I went to the my pain doctor and asked for a new prescription. I’m on ** patch now and it’s 200.00 a month which I can’t afford so he agreed to change the script to **. I called Caremark and it’s not covered. They told me to call the pharmacy, ask them to run it and when it’s rejected to call them back. So that’s what I did. The pharmacist said it wasn’t called in, I said ok and I told her exactly what Caremark told me. I called them back and was told it was never called in so I called my doctor and they called the pharmacy, but I was disconnected. So the doctor's nurse calls me this morning and says the pharmacy called saying my script was there. She just lied to me because she wasn’t giving me the script because I Just picked up the patches May 4. But I never asked her to fill it.

So today I went to the Shelbyville IN CVS and I have to say that my experience was terrible. The lady at the drive-through window was very rude For no reason at all. Did not give me the correct information I needed And when my wife called back at store she proceeded to tell my wife that I was lying about her medication I enquired about. I was very clear when I asked her and she was acting as if she could not hear me. Did not tell me if she had free Prescriptions. Just told me that they all was 11.00 which was no problem but after dealing with her nasty Attitude I was done with it and to make matters worse another time I came there I got one for myself and was charge 10.00 and did not get my meds I paid for like this is Ridiculous Point being made. If you don't like your job you need to quit. Find somewhere else to work.

CVS Pharmacy at 7925 Northwest Expressway Oklahoma City, OK 73132. The pharmacist ** went above and beyond to find my prescription (there was mess connected with my doctor's office - it turned out they never sent anything, but they thought they did) and followed up with multiple departments to get it ready for me. Plus she was super friendly and polite with sweet and positive attitude! She is inspiring example of perfect customer service!

Had a horrible customer service experience at the pharmacy dept. Have called 3 times with no call back from the District Manager. Shocked at how many 1 Star reviews there are. Definitely taking my business over to Walgreens. Wow CVS you just lost a great customer! I have spent hundreds and hundreds of dollars in your store throughout the year. Need to change and/or retrain staff in the pharmacy department.

Recently I made the switch from Walgreens to CVS due to an insurance issue. All seemed well transferring over prescriptions, and the prescription I was almost out of was promised to me by Monday, three days from the first day I went in. I am now going on the fourth week without my insulin pump refills, with an endless cycle of excuses needing to get my doctor's approval for the third time. I am good friends with my doctor and know that she always approves in a timely matter. Whenever I call CVS representatives to get some help in ordering this prescription, I am just passed along to the next person without any results.

The pharmacist named Kristi does not like to give consultations for a NEW prescriptions to customers. I have dealt with her rudeness once before but this was the last straw. I started a new medication and when I realized I hadn't been offered a NEW drug consultation, I requested one. When the pharmacist, Kristi, came to the window I could tell she was in a bad mood. She didn't even give a consultation like every other pharmacist does on a NEW prescription. So I started asking questions and she literally ROLLED her eyes! Who does that?

Completely unable to take down even basic details over the phone. To the point of comedy sketch ineptitude. Spoke to a person who switched around numbers and letters in EVERY SINGLE PIECE OF INFORMATION I gave him! I actually laughed after the 5th time and asked if he was doing it on purpose for a bet, or just for fun. He responded that he can only follow the scripts he's provided?!?!

We also have CVS Caremark and are effectively a captured audience. In short, their computer system is potentially great, but their customer service is overall so poor...this outweighs any efficiency in this system. I take **. Went to 4 CVS stores to be told, "We'll take your name and number and call you when we can have drug." Never heard anything from any of the 4 stores. Learned about the federal regs surrounding this medication. Finally found a good CVS, whose pharmacist actually took time/effort to properly clear me and begin to fill this prescription. In hindsight, seems clear to me others didn't want to be troubled so they just blew smoke to get me to go away. But Janet at Hamilton location (Harford Rd, Balto 21214) was wonderful.

Transferred my prescriptions from RiteAid to the store 841 location, went to pick up my prescriptions and the lady at the pharmacy pick up line was very rude. Told her that I had a prescription card for the scripts, she just told me the price for the 3 scripts was 900.00, I asked about my extra care card and the lady didnt even take the time to look anything up, she just told me that there was nothing she could do, all she had to do was look up my info my the extra care. Can't believe this is how your company trains their people to be rude and not helpful at all. Therefore I have returned my scripts back to RiteAid. It's a shame that you guys run your business this way, your store was closer to me and would have been a lot easier for me.

I am a clinic RN, previously working in Primary Care and now working in Infectious Disease - mostly HIV care. After years of dealing with CVS, I have started recommending my patients use another pharmacy if possible. Unfortunately Anthem Medicaid in Indiana is contracted with CVS so many of our patients don't have a choice. I can tell you that all of the customer complaints below are true. You may or may not be aware that HIV is very manageable now as long as patients take their cocktail of medications as directed. All HIV treatments are a combination of at least 2 drugs. Sometimes this is in the form of a single pill. Sometimes patients have to take 2 or more pills daily. Patients should NEVER take only one HIV drug. Persons infected with HIV today have normal or near normal life expectancies IF they take their correct combination of meds. Unfortunately CVS does not make that easy for our patients.

Manhattan Beach CVS Pharmacist needs to have his head examined. I called to get clarity on an rx that was to be filled today, but wasn't, and a reason why, The pharmacist began to explain that it was called in by the doctor, 3 days too early, instead of 2. I told him that I have a flight Wed. am and need to have this filled. I then mentioned that I've often had my meds filled 3 days early and to please look up my history to see. He didn't reply and I thought he was looking it up but after a while I heard his voice, talking to someone else by name, and then listing each of their medications, etc.

They are not even one star!!! First off the pharmacy is incredibly rude. I can't say that enough!!!! RUDE. And don't bother trying to talk to the store manager. He is just as rude and does not even know the District Manager's name. Which if I am not mistaken it is on the wall with a picture. This pharmacy has given the wrong medication more than once to my father. How dangerous is this??? Very considering the meds they sent him home with. A bottle with someone else's meds in. And thank God he did not accidentally take it since you can't hardly mix anything with his meds. They lie all the time to him. Telling him you can pick it up this day and turn around and when he calls to get it they say, "Nope sorry. It will be this day." Most of the time they do not even have his meds in and he is waiting.

I have repeatedly told CVS that I do not want any of my prescriptions on their auto-refill program. Despite this, my meds routinely get put on back on auto-refill without my authorization. Today, I stopped by the location I always use to pick up an auto-refilled prescription and the pharmacy member told me they didn't have it. I asked him how that was since I had been getting texts for several days to pick it up. He pulled up my information and told me it was at a different location. I asked why it was filled at that location because I NEVER GO TO THAT CVS.

I recently agreed to have CVS synch my prescription dates so that I could come for them all at the same time each month. The program made sense; however, it had devastating unintended consequences and was also poorly managed by CVS pharmacy staff. The program works by giving you a partial order of any meds coming due in < 1 month, THEN INVALIDATING THE REST OF THAT PRESCRIPTION. They follow up by FAXING your prescriber asking for a new script. This happened for me with 11 drugs, 4 of which came from my psychiatrist -- who was out of town for 3 weeks without access to a fax machine, and whose practice is solo, with no supporting staff!

My aunt received her prescriptions by mail for years from CVS. Last September, she had to be moved into a care facility. We asked CVS to stop sending prescriptions at that time as we wanted to use a brick and mortar pharmacy close to our home. However, CVS will not stop sending orders. They are going to my aunt's old address and disappearing. We did not furnish a forwarding address because we didn't want the prescriptions. My aunt's credit card was closed, because we didn't want more prescriptions. But CVS, regardless of repeated requests to stop sending medications, continues to send them. We are not receiving them. We have no idea where they are going, perhaps being kept by the current tenant.

We always get such wonderful service and professional advice with concern from the pharmacy staff of Elizabeth, Larry, and Ashley, at the Target CVS (Brookwood Village, Homewood, Alabama, 35209), Store Number 17642. For example, last month, 03/21/2019, they had all our prescriptions ready right the moment we got to the checkout. We highly recommend others to let Elizabeth, Larry, and Ashley, at the Brookwood Target CVS Pharmacy be their family pharmacy too. Please forward this compliment to the superiors of CVS Pharmacy because we really appreciate and say thanks for the fantastic service. Thanks and God bless! Mark