CVS Pharmacy Reviews

I had a prescription fill at the CVS pharmacy inside Target in Montclair California on December 24, 2018. In the following week, I received FIVE automated phone calls asking various and unsolicited refill questions. After the fourth, I call this pharmacy in Montclair and asked to be removed from these annoying calls or at least have my phone number removed. The next day, I got yet another call. I called the pharmacy back and asked what gives? I was told the pharmacy could NOT unsubscribe me from these calls and that I would have to call 800-746-7287. And so I did. And I listened to another recording from CVS. How unpersonal. Did I finally get my phone number removed? Yes, there was an option for this. CVS - This is not how a big corporate pharmacy should behave!

I had a terrible experience with CVS at Charles River Park, the pharmacist manager was rude and unprofessional and he did something without my permission creating a delay on my prescription delivery. I have called the following day CVS customer service and I was asked all detail information so a specialist would have reach out to me within 48 hrs! Ahhahaha!!! I’m still waiting for a call! Seth at CVS and customer service are terrible. I will shop at Rite Aid.

Dear CVS, If there was a way to give NO STARS, I would. Jan. 4, 2019 My Wife and Care Giver went to CVS in Spencer Ma. to fill the #11 ** tablets to get me through the weekend as my regular meds would be filled on Mon. I am an old customer of CVS and it is written right on the prescription "Code# Chronic Pain due to active Neoplasm". The Pharmacist was rude and told her she had to go back all the way to the Drs office and bring them a "LOMN" a Letter of Medical Necessity"?

First of all, I've always had good luck with the CVS Pharmacy - at least as far as filling prescriptions, in a timely manner, and at a reasonable cost. But last month I was out of state and filled a couple of prescriptions due to an emergency room visit. It was then that the calls and texts started coming in. They wanted to know if I wanted to refill the prescription or have them call my doctor to refill it for me. I replied "NO" to the texts, as requested, but they kept coming. Then I called my local CVS and the out of state CVS to see if they could stop the calls/texts.

I went tonight Deer Park NY CVS for get a wipes and some stuff. Also I used my rewards. I spent first transaction $35. My other stuff I paid $21 but I couldn’t get $10 rewards. I want to return but store manager Jasmin said, "You can’t return." I was like, "Why not?" I just got that I was very rude and nasty. She hold me there 45 minutes. She don’t know how she return those stuff. She pay me back $18. She didn’t give me my $3. Also I used my $5 rewards. She didn’t give me back. I was shocked, "Why you are not give me my money back?"

My husband is now out of his chemo drug and the last two times we needed to order I spent hours on the phone trying to get it. At least to the last two times they were able to delivers overnight. This last time. We still don't have it and he was supposed to have it two days ago. Excuses, lies and incompetence. Evidently this how they run this business. We were told they were out of the drug. We were told it would be there the next day. We were told they needed a call from the doctor. We were told we didn't respond to their emails which we would never get. So here we sit without my husband's drug. He has a very aggressive brain tumor.

Why I went to CVS twice today... I had a 40% off coupon that has to be used by 1/1/19. I decided to get some face cream. It was $29.99 at CVS or $18.00 with the 40% off. Online it was $18.00 and not bumped up to $30.00! So I left. I get home and my husband is looking for the thermometer. So, after spending too much time looking for it, I suggest we go up to CVS to get a new one and use the 40% off coupon. We see one but it's $19.99 or $12.00 with the coupon. I roll my eyes looking online and see that other stores have it for $9.98. It seems that any time I go into CVS and double check prices, they are so outrageously overpriced that I walk out. I now refuse to shop in that store which will only encourage CVS to continue ripping off people who think they are getting a good price.

My review is on the receipt. They are so long, wasted paper. If we have a CVS Rewards card why do they need to print out the humorously long receipts. It's totally unreal that when you go to buy and it's not a CVS brand the coupons you were printed out that are at least the length of a persons arm are of no value. Best thing, once you get your receipt look at it, rip off your actual receipt and throw the rest in the basket for someone else who might come in a need a product listed. I would rather deal with less paper. The weekly circular, email ads and rewards pts. are basically all we need. This is a world of technology. CVS join in.

My wife fills her prescriptions at the CVS Pharmacy by East Expressway 83 in Mission, Texas. The pharmacist is either not trained by CVS about customer relations/care OR CVS is in agreement about the way he treats customers. They had a disagreement so he felt he could express himself according to how he was feeling. He told her to go find another pharmacy and he treated her like dirt. We think it is because we are Hispanic that he feels he can talk whatever way he pleases. He said she was ignorant in front of ALL THE CUSTOMERS!!! We now wonder if CVS promotes this way of treating customers!!!

CVS keeps on filling prescriptions whether I need them or not. I have spent hours on the phone with my local CVS (Carroll Ave in DC) to try and stop this, but nothing seems to work. Not only do they fill them but the computer calls several times a day and leaves a message on my VM that my prescription is ready without identifying the prescription. When I try calling them, I am on hold for very long periods of time - right now I am on hold for 11 minutes. What a lousy way to run a business.

I live in Valley Springs Ca. I am 70 yrs old and I use Medicare and Tricare for my insurance. I used to get my drugs at Foothill pharmacy until they were bought out by CVS. I recently noticed CVS had remodeled and expanded the pharmacy, but now as the only pharmacy in town, it is a nightmare. The line stretches all the way to the center aisle. I had just injured my back and could hardly walk. A kind lady that was already in line told me to go sit down and she would let the employee know that I should be next in line after her.

I have a $1.00 "reward", and I was told that I can't even use it to buy a .99 cent AriZona Tea. CVS is practicing false advertising ("Up to" *the amount listed, is bogus). From the store MGR at 50 West Jefferson, Phoenix, Arizona, CVS Facebook page, and their 1-800 number, all said the same thing... Their Extrabucks Rewards, is dependent on the MGR feels, not by the actual wording on their policy.

On 12-21-18 my husband was having a severe migraine. He ask me to call CVS pharmacy to see if he could take an over the counter medication with the pill that was already in his system. I called the store at 10490 Shelbyville Rd Lou KY because their pharmacy was still open. After two attempts and on hold for 10 min the second time waiting for pharmacy to answer their phone I called and got the front desk clerk. He was no help because he said “all I can do is send you back there again because I’m up front”.

I filled a prescription at CVS Pharmacy at 596 River Avenue in Lakewood NJ on December 7. It was a dosage of twice a day for 10 days. They only gave me enough for 9 days. I called them up and they said that doesn’t make sense because they always give an extra dose. That means that they shorted me 3 doses then. They told me that I need to call my Dr. My Dr called in a few more doses and CVS went and filled the entire prescription again and made me pay my copay again even though it was their mistake to begin with because they didn’t give me the correct amount.

On 12/04/2018 I entered the CVS at 8850 Valley View St, in Buena Park, CA 90620 to fill my normal perception, and was told to come back in 20 mins. When I returned in 20-25 mins to pick up my medicine up, I was told that my doctor had forgotten to put the date on the script; "LIE number 1" there was a date on the script and it was dated "12/04/2018".

I applied for the CVS multi-dose pack where they put all your pills into conveniently packaged bags on a rolls to save time in putting together all my pills each month. Fantastic!! EXCEPT... They make you speak to a pharmacist every month to go over your meds even if there's no change. The issue is I have to wait on hold anywhere from 30-60 minutes to speak to a pharmacist. In the past few months I have had to wait on hold I could have put all my pills together for the rest of my life. Worst service ever. Hopefully they will automate this. Don't waste your time!!

I called customer service and they said the order has not shipped and they do not know when it will ship because they are so busy. I asked to cancel the order and they said I could not cancel. What kind of business is this? I will never buy or order from CVS again.

On 9/28/18 I pulled into a spot at CVS Burlington MA. The concrete bumper had a piece of re rod iron sticking out of it and my car got caught on it. The manager had to physically lift my car off of it. I immediately went to an auto-body repair shop... $500 worth of damage (latches out of alignment). I submitted quote to CVS for reimbursement and am still receiving no satisfaction after multiple calls, emails and almost 3 months. They keep referring me to their insurance carrier who refers me to their landlord. I was there to do business with CVS no one else. You would think CVS would put pressure on the insurance company or landlord to resolve this, or just resolve it directly with me. I will not give up! #CVStakeresposibility, #CVSdoesnotsupporttheircustomers.

I went to CVS Pharmacy located at 3343 W Montrose Ave Chicago at 5 pm to buy **. There is no button to call for assistance to open lock. I saw around if any employee can help. Then I went to cashier and ask to open lock for medicine. She said, "Someone will be there shortly." I waited 15 min, one employee passed by and I asked her to open lock, she said, "Pharmacy rep will help you." Pharmacy infront of where I need help but they seems busy. After another 10 min, same employee who passed by before, she came and said, "I open locked medicine, which one you want." I frustrated waiting for almost half an hour, I refused to buy and left the store at 5:30 pm.

Over and over again I take my prescriptions to the CVS closest to my house and when I go to pick them up they mess up and I end up picking the meds in different CVS pharmacies. I end up driving to 2 or 3 locations. They make it so difficult for you. Plus the pharmacy technicians aren’t too friendly. I’m switching to another pharmacy. Bye CVS.

I called in a Rx refill for my mother's **. When I went to pick it up they said it was $350.00, normally it has a $40 co-pay in the gap it goes up to $129.00. The employee at CVS told me the insurance didn't cover it. I called the insurance company. They said they would call CVS and try to get it straightened out for me. The insurance agent called me back and said she had called CVS twice, and they hung up on her. She suggested I called them the next day to see if they had it fixed. I did call them the next day to see if they had it fixed. They again told me the insurance didn't cover it. I called another large pharmacy and transferred the Rx. It went through their system fine and I paid the gap price of $129.00. This problem could put someone's life in jeopardy.

I have been going to CVS for many years now & all their locations treats their clients differently? I had a terrible experience at the Ratzer road in Wayne location and I emailed CVS corporation about my complaints and it's been weeks now and they still didn't reply? No apology no solutions, no answer what so ever, even after I emailed them again for not replying? It just shows that they don't care about their customers or the complaints received!?

CVS mail order system is not working: My 97 year old mother who lives in AZ (I live in WA) is out of her heart/blood pressure medication today, Sun. 12/9/2018. Mail order uses UPS with no Sun. delivery & no guaranty she'll receive pills on Mon. either. No local CVS pharmacy has her medication in stock. Mail order pharmacy isn't open on Sun. so no way to transfer prescription to another pharmacy for emergency refill. CVS computer messed up so first packet of shipment is dated to be taken on 12/11 instead of 12/9 so all packets for next 30 days are incorrectly labeled.

Anytime I've ever had to deal with CVS they either, get something insanely wrong, lose my prescription, or are rude and condescending to me in person and over the phone. One time I was severely ill with the flu and it was already a struggle to get to the pharmacy, and they had the audacity to tell me that they 'forgot' to fill my prescription after I had already been dealing with them for 4 hours. Make me being ill even worse. When I was on birth control pills, I had to be on a very specific brand because of my hormones. Whenever I tried to refill my prescription, in which I had been doing for years at other pharmacies, they gave me the wrong pill. When I told them they didn't give me the name brand that I need, she decided to say "well I'm sorry but you're just going to have to deal with it, it's not my problem at this point" (that's actually in her words).

I ordered baby formula and lipstick on Nov. 29 and it said that I'll be getting the product by Dec.5. I called on Dec. 5 everything to check if it was shipped and the customer service person said they haven't shipped it. I called again Dec 7 to the CVS.com to cancel my order and they won't cancel it. They said that they will ship my order next week before Christmas. That's already almost a month before it will arrive. Remember, this is a baby formula that I ordered and it's something that I needed ASAP. CVS.com don't care. Oh isn't it ironic that their Motto is "Customer Care"... Hah... what an insult... nobody care. All they care about is $$$.

I called CVS and selected the menu to speak to a pharmacy staff member. After waiting 15 minutes, then coming on during the 15 minutes TELLING ME to hold, and waiting even more, then coming on line and tone keys clicking and going back on hold. I was very disappointed and will be transferring my scripts to a different pharmacy on my insurance plan. Very poor customer service.

CVS is very corrupt, and I have switched to Walmart. My med at Walmart is $1.60 while at CVS it was $21.00. CVS corporate has “performance targets” and when met their upper management reaps the financial benefits. To meet this metric they automatically enroll prescriptions, whether the customer wants it or not. As a result, we get our prescriptions filled earlier than necessary. I’ve had as many as 30 pills left (no lie!) when I got a robocall that my med was ready for pick up. Even after I told them to remove me from the auto-refill and to stop the calls, they kept coming.

Every time I go to CVS and try to use my HSA card It gets denied. I then Go to Rite-Aid and make the same purchase, use my HSA card no problem. I just spent 45 minutes on the Phone with CVS and the Rep. said she hears this a lot. They tried to push me off to the HSA Card people, who I finally did call. HSA said there is no problem on their end and she did not even see where CVS tried to run the card. She said it would show up as a problem or attempt in their system. I am Done with CVS, They didn't even TRY to resolve this problem. Rite Aid Here I Come!!!

I picked up a prescription on 10/18/18. I started smelling something. I thought I stepped in dog poop. Nope. It was the medicine, **. I tried to take it back, but they told me, “That’s just the way it smells.” I did not attempt to take it back until 12/2 because I work out of town and haven’t been home. Now I am without my meds. Thanks, Mayfield, KY. You never fail to disappoint.

I am a 64 year old female who just thought I would pop into CVS instead of some other big box store for some detergent. Store Manager "Jimmy" followed me around the store. I entered at 8 PM tonight and left the store within 5 minutes. If your store manager is that fearful, maybe you should consider closing your store at 5 pm. I detest being treated like I am about to stuff everything in your store inside my coat pockets. There is NOTHING in your store that would make me jeopardize my good paying day job. I am so furious. I will contact the Corporate Office in the morning when they are open.

Today I went to CVS Pharmacy on North Ave.in Elmhurst, IL. to pick up a prescription for my sick child. This was one of the worst experience I have had with pharmacy staff. When drive thru window opened the Pharmacy tech seemed annoyed with me. No reason as I just pulled up. The pharmacy tech that opened the window was so arrogant, unfriendly and unprofessional. Every answer I gave he laughed. The Pharmacist on duty was also arrogant, unempathetic & unprofessional for no reason. I asked her to repeat herself because I could not hear/understand what she was trying to say. I did not appreciate the bad customer service.

Within the last year+ I have been picking up prescriptions for an ill friend of mine. The prescription order & pick up process at this store (Store #6183... Derr Rd. Spfld. Ohio) needs to have a definite overhaul! We call prescription refills in & they give us a time for pick up, then every time you go in to pick them up they are not ready!! I have to stand in line 15 to 25 minutes. Then when I get to the counter, the prescriptions aren't ready! I'm told to come back in a few minutes, only to have to stand in line again 15 to 25 more minutes!! Something that should be a quick & easy process of about 10 minutes at most turns into an hour or so each time!! I suggested that my friend take her prescriptions somewhere else! That being said, I do not usually have this issue at Store #3452 Urbana, Ohio location.

I wish I didn't even have to give this a star. I've been on this medication for over 10 years. Never have I had gone through this much trouble and time to fill it. Staff at store 2168 very dismissive of my needs. They told me on 11/21 my medication would be in stock by Monday 11/26. I went on the website and it said Saturday, 11/24 by 1pm. I called and a pharmacist then tell me it will be filled on Tuesday, 11/27 by 2pm. This is a joke, right? You are going to change the day and time, now? My medical needs can no longer wait for your stores to own up to their mistakes when I have been struggling without the medication for some time.

I've been using CVS for several years and I usually use the one where I live 45 minutes away in San Diego. When I'm out of town I've used CVS in Temecula CA. I brought in a prescription for a narcotic anxiety medication. I went to drop off my prescription the young woman was very nasty to me. She made a comment about my Dr's signature as if it wasn't a real signature. She then brought the prescription back to me and said she'd have to call my Dr. It's Sunday so she wasn't going to be able to talk to him until tomorrow. Long story short I said to her that I have filled this medication here before when I was visiting my son's family. I asked her to please call my pharmacist who I know extremely well because I take 14 different medications. She refused and said it had to be the Dr. I asked her, her name because I told her I was reporting her. I then asked the pharmacist if she could help me? She said the same thing.

Charges various on different CVS locations. I have contacted three times to CVS ExtraCare, CVS ExtraCare referred my concern to the local store. However the local store (Springfield VA store# 1398) clearly informed me that local store is not responsible for implementation of the billing/accounting system as how CVS applied to its coupon and tax. Local CVS cashiers are merely operators.

I have had my Ortho Novum 7/7/7 filled for the last year and a half at the 3780 Willow Rd, Glenview, IL location. In picking it up Wed 11/21/2018 it was filled with the generic which this location has been told repeatedly that my dr. does not want it filled with a generic brand. No call, no nothing. And all of a sudden I am told it takes 3 wks to get in? So I was directed to another one of their incompetent pathetic locations 35 min away 3434 Dempster St. Skokie, IL that reassured me on Wed that yes they did have the Ortho and it would be ready for pick up today Fri 11/23/2018, again filled with generic when I arrived.

I went to pick up my prescription for ** because I came down with bronchitis and they forced me to come inside. They refused to serve me at the drive thru...I was prescribed 30mL but they only gave me twenty...and then as an excuse the pharmacist said the bottle measurements aren't accurate. So I said, "How am I supposed to take the right dosage if the measurements aren't accurate?" I told him "I'm filing a complaint". Racial profiling.

Hi! I have always shopped at CVS and have received numerous coupons. Your coupons are a waste of paper. I have not been able to use not one coupon at your store. I went to use a 25% off coupon today. I can buy one item with this coupon as long as it was not on sale. I chose ONE item. Well, apparently it was on sale--buy one get one for half price. Mind you, I did not want to buy two! I wanted the one item and still had to pay full price regardless of the sale. Yep, I could not use my coupon. I did not buy the item. I went to another store and got the item for cheaper and it was not on sale! Imagine that! Other coupons I receive are good for products I just bought and the coupon expires in two weeks. Well, I don't need the item in two weeks--they last longer than that. A two week window makes a coupon forgotten and useless unless you hand them to the customer behind you in line--then maybe all that paper will get some use.

After being released from the hospital I went to CVS Lincoln Ave Haverhill, Ma to pick up my prescriptions. I was told to come back in an hour. I explained I was just released from the hospital and was there a way to expedite my prescriptions. Pauline the clerk at the window got hostile and yelled "That is expedited ma'am!" Came back in an hour. She's still hostile and the Pharmacist came to the window. Her name is Leeann raised her voice and told me "not to ever raise my voice to her staff." Whatever happened to customer service! I called the next day to get their names and was met by a rude woman stating she was the manager of the pharmacy. Now I see why everyone was rude, she set the unprofessional way in which they treat people. She repeatedly spoke over me and pretty much called me liar several times. Today I changed pharmacies! Good luck staying in business with this attitude.

I had the same problem everyone else had; they had me searching for the thing they were out of stock of. They said I should call other CVS pharms, because they didn't know when they might get around to it. They said the pharmacist was giving flu shots, and I asked why don't they have a nurse do that? They're always too busy. So, I transferred all my scripts to Rite-Aid. They filled what I needed right away. When I called, all I had to give was my name, and the woman knew immediately the name of the med they had given me the day before. So much better!

Waiting for more than 4 minutes for someone to come to the drive up window is not acceptable service for me. I expect more. CVS is wanting to go to elsewhere. So I started my hunt for a district manager, which made me even more upset, 'cause they don't have them, or may do, but hide their numbers. This doesn't care about customers and it tells a bad story of long term failure.

CVS Multi Packs put my sister's life in danger because they did not communicate correctly when filling her prescriptions. The CVS help phone number added to the concerns by not relaying time sensitive and valuable information. The management team did not contact me back and my sister was not able to take the correct dosage of medication due to YOUR errors. The person who finally called me -- several days after the incident, did not correct the problem - she actually made it worse. I asked to speak to legal or someone who would take responsibility for the egregious error. I have not gotten a callback. I was told CVS was going to send me a gift card for my trouble. Really - a gift card? CVS put my sister's life in danger. Not once but twice actively AND they declined to offer assistance to correct their costly mistakes. Additionally they are not providing correct information to the consumers.

If I could give them a negative 100 I would I went in to have my prescription filled at store # 4068 and the count was supposed to be 60. They gave me 30 pills and refused to give me the rest of my medicine calling me a LIAR saying they gave me 60 pills which they did not. The pharmacist said her count was right that I would have to wait for an audit. They would call me back! Someone is stealing medicine and they need to be held accountable. I will not be called a LIAR so if you have a choice go somewhere else to have your prescription filled. CVS steals medicine!

I shop at CVS in Laguna Hills, CA. No one at this CVS could figure out the insurance for a pharmacy product that my friend needed for her cancer treatment, to include the Manager, until Crystal stepped in and saved the day? She was great, knowledgeable, and took charge explaining the process to all. Thank goodness for her. Do yourself a favor and keep her. Her skills are most welcome and she turned a nightmare situation into a saved and pleasant experience at the end. Thanks to Crystal...

The CVS here in Myrtle Beach on Saybrook has the absolute worst male pharmacist. I say male because the women that fill in are So much better. He will not come out from behind the computer to help the cashier no matter how many people are waiting in line. I have never seen a more lazy, inconsiderate pharmacist in my 40 years of being a pharmacy guest. Besides that, he thinks it's funny to lie about talking to my doctor when I was with the Dr at their office when they've called, yet he says he never heard from them. I even called back the same number they called to make sure it was the right phone number to that store. He told me that he called the doctor the day before and they said he never has called and we're upset that he would lie about it. And that's why I went there and was with them when they called this time.

This CVS pharmacy on 92 in Lakeland is the worst unorganized place for script. Not only that the pharmacist is very rude. Never go there again. I'm done! I been with Walgreens for years. They are very organized but a little pricey which is the reason changed to CVS. My med was cheaper but sometimes cheaper isn't always better when it comes to customer service!! CVS has the worst customer service ever!

Just when you thought CVS couldn’t do more to mistreat you... if you use extra bucks in purchasing items, you don’t get any type of compensation when returning said items. The coupon/refund policy changes so frequently and without notice... even the employees are unaware. It’s ridiculous and unfair. I returned items with a receipt for $22. Without a receipt I would’ve gotten $45. How is this fair?? Never again CVS. Honestly - Between pharmacy issues, disgruntled/rude employees because of poor treatment, and ripping off your “valued” customers, how are you even still in business? Any of your competitors would be happy to have my business and that’s exactly where I’m headed. Sorry it took me this long to leave :/

I fell in CVS and broke a bone. The store's fault. One floor person on staff, that day. He said he was the manager. He was aware that I had fallen and did not fill out an injury report. Did not give me an injury report. Had to request one, the next day after being treated by a doctor.

If you do not want your medical information given to everyone standing around you it's best to not even step foot in this store. The current employees are extremely unprofessional!!! HIPAA means NOTHING to them!

Cheaper than Walgreens but the most unpleasant pharmacy staff. Repeatedly telling me I need to contact my doc about prescriptions I've been taking for years. Automated phone calls about scripts I don't need filled. Just one problem after another and always walking away feeling like they're telling me to drop dead.

Prescription was sent to a Palm Coast Florida CBS. I needed it in three North E 79th St., Miami CVS. I called the NE 79th St. CVS and was on hold for 20 minutes before I spoke to her pharmacy assistant. She then told me I needed to speak to the pharmacist to transfer off the script. I was waiting on hold for 27 minutes for the pharmacist and then was just contacted by them.

CVS called me to explain that a cheaper version of ** is available & I should speak to my doctor about a difference prescription. Next thing I know my doctor's office called me & ask if I authorized CVS to request a new Rx for the **. I did not request or authorize them to call on my behalf.

The WORST, incompetent mail order pharmacy. Trying to get maintenance meds filled at the same time so only one charge and one mail. ALL prescriptions were sent in at same time and qualified through insurance to be filled at same time. Three weeks later still getting meds and charges in drips and drabs. One of the meds was fraudulently charged to a credit card that had been removed. Really makes me wonder if getting the correct med, dosage, amount, etc... There must be a box on the application marked “idiot” and if checked you’re hired.

On several occasions I've had to speak with management in regards to my workers comp medications. I've went inside and spoken to the management to try to rectify the issues that didn't help. I had to go outside side to district manager three times. I never got back with me so I decided to move all my medications to Rite Aid where I now and have been experiencing better service. They reach out to help if there's an issue. When I look up and see all of the complaints and that the corporation of CVS isn't addressing these issues it tells me someone at the State Health Department should look into it.

I needed to fill my script, as usual, so I headed to the pharmacy in Stratham, NH. I was told they did not have it. Because it needs a new script from the doc each month, they didn't know to keep stock on hand. The pharmacist asked if I had filled there before because she doesn't remember this script. This was not a new script. They then told me that they wouldn't have normally ordered it because it is not a normal dose. Yet, I had filled it the month before. Next, they searched the whole state of NH. No meds anywhere so I would have to wait 48 hours before I could get it filled. This type of med is forbidden to be stopped cold turkey. I asked them about what I should do since I will have withdrawals. "Well, it depends on how you feel."

I have been without my meds for four days. It was supposed to be for one day but they didn’t get their shipment and didn’t even have the courtesy to let me know so I could have my doctor send the prescription to another pharmacy (any pharmacy except CVS) before the weekend. This is the second time in 3 months that this has happened. This is not an “exotic” medication so evidently CVS doesn’t know how to inventory and their supplier doesn’t know how to ship. No more CVS. I’m going to Walgreens for my pharmacy needs. Keep your fingers crossed that my blood pressure doesn’t go through the roof!

Has had my prescription on back order and won't be ready to pick up for a week. Unreal! Good thing it's not life threatening. But it is very much needed. Switching pharmacy! Individuals should be able to trust the pharmacy to follow through on refills for their own peace of mind!

I have had prescriptions filled at CVS for years, mostly because I travel a lot and it's convenient to be able to access pharmacies everywhere. But today was the last straw. My doctor called in my prescription twice and both times the pharmacy claimed never to have received it. It's now been over a week since the ordeal began. The second time I had to bother my doctor on her vacation to say she had to call it in again and now they are telling me to call her a third time. This has happened so many times and I don't know why I keep going back for more abuse. But that's it. I'm done. Switching everything to Walgreens. I don't know how CVS stays in business. This is for a med you aren't supposed to stop cold turkey so I now have a long weekend of side effects to look forward to.

CVS is the most difficult pharmacy to deal with. My challenges have been, 1) receiving the wrong medications and having to return it to receive the right medications on more than one occasion. The pharmacist stated that it was a clerk that filled it and it wasn’t checked prior to being released to me. 2) I was told they would not fill a prescription because they were prohibited from ordering that medication due to cost. I have insurance AND I pay for any medications not covered. However they said, they could no longer order it. It is NOT a controlled medication either. Took prescription to pharmacy one block away and had no issue filling it within 10 minutes.

I went to The CVS on 14636 HWY17, Hampstead NC 28443 to get a prescription filled. On this prescription the GoodRx plan was $14 cheaper this month. They both lied and told me that it was against the law to fill a prescription on a discount card if I had prescription coverage thru my own insurance. Was told by two other pharmacist at other pharmacies that that was not true and I had a VERY HELPFUL PHARMACIST AT THE NEXT WALGREENS to fill it on my GoodRx card and saved me $14 dollars. HAMPSTEAD NC CVS PHARMACY ARE CROOKS!

I was scheduled to have an infusion this morning at an infusion center over an hour away. Upon calling the center to confirm delivery yesterday, I was told it hadn't arrived from CVS Specialty. Call CVS Specialty and was told that they called my doctor and Coram infusion center at 3 p.m. yesterday to confirm some details. They did not hear back so the medication was never delivered.

I picked up my medication at CVS Pharmacy in Seabrook, NH and on my profile, I could only take a particular generic brand and they gave me the wrong one. They should have told me, but they didn't and I experienced withdrawals. Bad experience with pharmacist!

I experience continual CVS Specialty Pharmacy errors and CVS requires I return their incorrect shipments before I am able to receive my correct order. This occurs every month. On a monthly basis, I miss medication doses as a result of pharmacy errors. I have documented every CVS Specialty Pharmacy error and incident with dates and detailed descriptions. Blue Cross of California requires my scripts be filled via CVS mail order, I have no other choice. I have filed grievances with Blue Cross of California without support or success. I cannot understand the logic of how this process of continually needing to return drugs sent to me in error, and how this is a more efficient method versus going to my local pharmacy.

My doctor forwarded the prescription of (FML eye drops, **, 0.1%, to CVS. I called later in the morning to verify they received it. I was told it was not in stock. The woman advised they would order it and it would be in the next day. I asked if she could guarantee it would be in the next day and she advised, "yes." I was told to come in around 3:00 PM. The next day I called before going in. I was now advised that CVS does not dispense FML drops, that I would have to go somewhere else.

2 pharmacists said they wouldn’t fill my scripts, even though they were due. Both were very mean and judgmental, laughing at me, calling me an addict, breaching HIPAA. They refused to hear me out. Hung up the phone, slammed the drive through window, walked away from me. HORRIBLE customer service.

CVS has good prices, but they HAVE to in order to keep any customers, because their employees are HORRIBLE! Especially the pharmacy department! But now they've made "deals" with companies across the nation to give them "preferred pricing" (which is business lingo for "we will give you the same discount as everybody else, but the CEO will reap more benefits") Unfortunately for me, the company I work for signed this deal with the devil and I can't get my prescriptions anywhere else except this hell-hole company.

CVS is a preferred provider for the Medicare Part D Plan I have chosen. While the plan I have is excellent and among the best I have had my years of using Medicare, CVS is the worst pharmacy I have used. Because it is the only preferred pharmacy near me, I feel stuck. The last 3 times I have filled a prescription with them, the prescription has not been ready when I arrived to pick it up. I called the pharmacy line at 7 pm on Monday and requested pick up for 11 AM. I arrived to pick up my prescription at 5 PM and was told it was not ready and it would be at least 30 minutes before it would be filled.

I have been using CVS Oakland CA (Lakeshore Avenue) for over 10 years or more? First let me say that my experience with the other staff has been great. They would explain everything I needed, asked the right questions and friendly. They recently hired a new Manager, Mai?? ( I think she came from Walgreens). After numerous surgeries I have proven chronic pain. I took my prescription in on Saturday. She told me my doctor needed to provide a pain management, so I asked what form he needed to complete. My doctor completed the form and was faxed to the pharmacy. I went to take the prescription to Lakeshore, was told to come back in an hour. Called to check, was told form not received, went back to doctors office, was shown confirmation they received, faxed a 2nd time.

After getting my pain medication for almost 6 years, on August 31st, 2018, I showed up at CVS in Truckee California (monthly routine). I had the horrible experience that the pharmacist David **, refused to fill my prescription. He came up with a false policy that he was not going to fill my prescription because we had gone through this before and the issue was that after almost 6 years getting my prescription filled there at that location (same exact pharmacy) he yelled at me and clearly told me that he had told me in the past, that I WAS OUT OF THE 50 MILE RADIUS, FROM THE LOCATION WHERE I HAD GOTTEN MY PRESCRIPTION FOR THAT MEDICINE, IT WAS ** 10 325. It was during the long Labor Day weekend, he told me that I was more than welcomed to go to other pharmacies to see, if they would fill it for me. I did, they refused to fill it.

The website says a particular location has "minute clinic" with the capacity to give b12 injections. Not true. I called to confirm and was told I could get my injection and was told, "yes." I arrived to find they have the injectable doses, but cannot actually deliver the injection. Staff there tried to be helpful, but couldn't do anything. Another location has a minute clinic and when I called, the person said, they "should be able to give the injection". After 40 minutes at the first place I would really like to know for sure. B12 deficiency causes extreme fatigue, so it's pretty annoying to travel and stand around for 40 minutes and not actually get the injection. It seems like the staff are overworked and don't actually have good information. Seems like a corporate issue.

Late afternoon Sept 21, 2018, I really had a bad experience & very disappointed at CVS PLAISTOW NH, a ** male cashier. He is very rude and racist, being said that because he treated me differently than other colored customers. He should not be working as a cashier, the job doesn't fit in his ugly attitude. Working as cashier you have to know how to approached to all your customers, not a selected in colors because we are all human being, approached them nicely, answer them nicely without raising your voice, if the customer ask a favor answer them nicely not to get mad and showed your very ugly attitude, act more professional to all your customers not just selected.

I always speak to my favorite CVS staff except for one. The staff at this branch is phenomenal and really know their stuff except for one mean young lady. She was very rude to me and my children when I came to purchase my medicine. She messed up my order previously and I tried to be friendly to her but it didn't work. I asked her to take off one item because I didn't need it. She instantly got an attitude and got mad at me. She tried to void the order but made a mistake and put the order as paid and I had change when I didn't pay anything. She asked me to sign a refund receipt which makes no sense since I didn't give her any money. Hummmm...she got really upset with me and kept repeating the total in a very nasty way.

Would not refill prescription from Dr Because of interaction with my other meds. ** has the same interaction as this one pain pill for nighttime. I'm 67 yrs old. Have never taken pain meds. I broke my foot in a boot for 3 wks. I'm in pain, you can see my boot! Who is she to say or to call my Dr. Now she says she is going to profile me to other CVS Because I told her it wasn't right. Never go here.

I am signed up to get calls or text when my prescriptions are ready. I have them on autofill. I have been using CVS for several months. I switched from Kroger to them because they are closer and I can walk there. They get my medicines messed up, they do not fill them until after I am a few days empty, they never let me know that they are filled. The people working there are not friendly and have it together. They are not quick in filling the prescriptions either. I think I have only gone one time in several months and the clerk actually smiled at me and had a correct prescriptions ready and on time. Other than that I have to call or go back and have them make it right every single time.

I have really never cared for CVS Pharmacy because they have no compassion towards patients. I called in a prescription and for almost two days it had not been filled. I called them and they said they were out and their supplier was out, and did not know when the medication would come in. How is it that they did not bother calling me to explain. Then the tech said all of the local CVS do not have this medication, that I would have to call around to different pharmacies to see if it was available. I have to call? I have never in my life heard of this. What is going on CVS? I so done with you, I can tell you this! I will never return to a CVS, and have all of my meds transferred to a different pharmacy. Unbelievable.

This is the worst pharmacy ever!!! I will never fill my prescriptions here again. I had to get my prescription and my Doctor said to fill it that day, then they don't. Then one-time last month I picked up the prescription on the 18th and they said I didn't pick it up until the 21st of August because I used my BofA debit card so it doesn't go through until the 21st of August but I picked up on the 18th. Now I could go through a seizure if I don't get it picked up. I would give this "pharmacy" negative stars if I could. I am going to another pharmacy and will never ever go to CVS after this last time because I have to. It is the worst. I don't think the "pharmacists" know what they are doing.

I take on a regular basis a prescription for hypothyroidism. ** or another NATURAL based thyroid medication. I've let the pharmacy know in advance 9/06/2018 and it sends back a text reply that they're placing a special order for it. I give it a couple of days... NOTHING. 9/13/2018 I receive another text message saying the SAME THING. FOLKS, I'M DOWN TO 1 (ONE) PILL. I called the pharmacy this morning, What the ** did I expect??? "We placed the order, call back this afternoon." UNACCEPTABLE. I can see from the other reviews on here that I'm in "good" company??? Didn't CVS take over Aetna??? MEH...

CVS is trying to play doctor. Refused to fill my medication because a cheaper alternative was available. This is not the drug my doctor prescribed, nor is my insurance company forcing this change. CVS wants me to jump through hoops for them to fill it. Not happening. Transferred this medication to Walgreens and had it filled with no issues. Will be transferring all of my prescriptions over to Walgreens now.

The CVS in Broadway Oakland California sucks... The employee are all racists. They discriminate between people. They are rude... I was surprised when I ask a lady to show me where the medicine are she didn’t help me at all. She was doing nothing. Sitting at the counter and playing with her phone. When I got angry and she realized I was angry finally she came and show the medicine with her legs. She even did not bother to point out with her finger. She pointed out with her leg... Men she might thought I am asian and cannot do anything. She is a piece of **.

I gave birth to my son who is a micro preemie. His lungs, brain aren't working together yet and he's on ** to help his neuro system remember to breathe and to help him out. It's fairly common for preemies to have this prescription. Came time to refill this important medication and CVS has decided that all of his specialists are wrong and won't fill it. My little guy is connected to an apnea monitor, pulse oximetry monitor and is on O2. CVS hasn't reviewed any of his medical equipment logs to know whether or not he needs it. His specialists review all that and as of right now his little body still needs the **. This business is playing with people's health and it's wrong! They are going to end up killing someone. Eventually pulling this garbage.

The first & worst experience I ever had at 61-15 Metropolitan Ave. (Store: 00549) in the Pharmacy Dept. by the Pharmacist by the name of ** at the Cashier. Myself and the previous customer in front of me were turn away and interrupted/cut off by ** while we were asking a simple question in regarding a medication and text from CVS that ** could have easily checked and given us an answer. We were told to go to another Pharmacist and get an answer from them. I’ve had my prescriptions, my son’s prescription and my mom’s prescription sent and picked up for the past 12 years and never gotten treated or answered like it was today Sunday, September 9, 2018 @ 3:39PM by **. Her customer service was extremely poor and unprofessional. This woman should get some customer service courses or given a excellent training from one of the great employees at this store.

I went to CVS to shop and presented my card to the CVS coupon machine and was given a 40% off coupon. When I tried to use it the register would not accept it. The cashier was worthless. I left the store and called Corporate only to be put on hold for 26 minutes. The first person I spoke to was worthless. I asked for a supervisor. I spoke with a woman named Bryn who was helpful. She told me. A $12 CVS Extra credit would be applied to my card. I went to the CVS the next day and there was no $12 rewards assigned to me.

I decided to transfer my prescriptions from Wal-Mart to CVS because the location was convenient. Seven months into my experiment, I never dreamed I'd be so stressed out over the monthly filling prescriptions until I moved to CVS. The staff will do anything, literally ANYTHING, to get out of filling your prescription correctly and on-time. They will ask you personal questions in front of strangers and demand answers or else. They will treat you like a criminal if you need something controlled and they will never respect the doctor's orders if they don't want to. They will lie, conceal info, double-file scripts and double-bill your insurance and treat you like you owe them a favor because they rung you up! You can protest, you can report, you can complain. They are clearly used to hearing all of this judging by their reactions and clearly just don't care.

Class C [?} Prescriptions were sent to CVS Spencer location last Thursday to be refilled. Saturday went to store to pick up prescriptions and ask about the two in question. Clerk looks them up on computer and says, "No we don't have them." Tell the clerk the prescriptions were sent last Thursday; they look some more. "Oh, yes we received the prescriptions, but we don't have them in stock." Ask to talk to the manager, pharmacist comes over. Both of pharmacists are new, the prescriptions were sent to their manager, who has to order them due to being class C narcotics, but can't say whether they will be filled in a few days, or a week. Pharmacist says to call after hour doctor, tell them and THEY will find a pharmacy that has the medication - Right. Tuesday (day after Labor Day) call CVS and ask whether the scripts were filled.

Pharmacy won't refill early, Pharmacy won't refill late. A Terminal Patient that gets Abused every time we deal with CVS. A Simple Cough Medication for sleep. They treat it Like ** or **. When a Patient is Terminal they should make amends not excuses.

CVS made a decision to use 20d & 40d bottles. I've Contacted them 5 times to request they reconsider & also include the usual 13d size.The last few times I received refills the bottles were huge and unmanageable to store, that is when I started calling and doing surveys. I work with the elderly who have many prescriptions. Many of us know of, or have family who can have as many as 30 prescriptions. Just imagine the inconvenience that CVS... that stands for Convenience, Value, and Service is heaping upon us by making this decision.

I hate that AETNA chose CVS for the preferred pharmacy for 2018! At least every other month when I bring my prescription into my local CVS store, they don't have my medication and tell me it will be a week or more before they will have it! Then I'm forced to drive to every other CVS pharmacy to find my medication because it is a narcotic for chronic pain! I never had this problem with Walgreens pharmacy! This is so frustrating! And because it is a narcotic, another pharmacy will not fill it! I hate CVS and when it's time to pick another insurance company this year, if CVS is the preferred pharmacy, I will choose another insurance company, which is sad because I really like AETNA! I have been with this CVS since January, almost 9 months now and they don't order my medication and know I have been getting my prescriptions filled there! I really hate CVS and have filed a grievance with AETNA so they hopefully won't use CVS anymore!

I had a double lung transplant 8 months ago! When I came home I sent all scripts to CVS. I go there 2 times a week to pick up scripts and at least once a week there is an issue. Either rude staff, abusive pharmacist, incompetent staff or pharmacist! Today was the last straw! A tech told me my insurance refused to pay for a script (they have paid for the last 8 mos.). The pharmacist last week told me I needed a script from Dr. to have a med given dry instead of being mixed. Dr. sent the script and pharmacist refuse the order. Of course I am transferring away from CVS. I worry about my mental health dealing with such incompetence.

5 years ago, I could go to any CVS Pharmacy in the country and receive professional and quality service. The employees may not always be in a fantastic mood? But I totally trusted them and my prescriptions were filled properly. I would take my white bag with the receipt for my prescriptions stapled to it with no reservations of my prescriptions having any errors. I would leave the store with no regrets of having had my pharmaceuticals filled at that CVS Pharmacy.

I needed to pick up one prescription, purchase ** and for the third time cancel an automatic refill on a prescription that I did not want. The cashier was snippy and wanted me to re-order my customer requests. During the authorization for ** which is a controlled substance, the computer crashed and the cashier had to go to a second register. I was then denied the ** because the system thought I had already just purchased it.

In general for the past two years I've had nothing but trouble from this pharmacy. Whether it's not having enough medication in stock to fill regular, ongoing prescriptions to filling them past date. Every month I call and ask, A. "When can it be filled?" B. "Do you have enough in stock?" C. "So if I come in on such and such day at a predetermined time I should encounter no problems correct?" Every time the answer is affirmative to all three and every month the day arrives and there's a problem. In turn I've stayed calm, spoke with management, and raged like a maniac all to no avail. Do yourself a favor and stay far away from this absolute joke of a pharmacy.

The pharmacy techs are very hateful and snappy. I've had my feelings hurt and I left crying twice last month. I've been getting someone else to pick up my meds. I couldn't even get the makeup and lotions, soaps, air fresher, Canned nuts. I could keep going but, now I'm just still a little upset no one speaks to me that way ever. I don't know if I can shop the retail and I NEED TO SO BADLY!!! Please help me and show me you care about me as a 23 yrs I've been going to MY CVS. Well maybe 20 yrs. Thank you.

I picked up my prescription and noticed when I got home it was only 2/3 what the doctor wrote. I called. After a while on hold, they said they hadn’t had enough. When I asked when the rest would be available, they wouldn’t answer. There was no note on the prescription that it was a partial fill. I’ll now have to make another trip and hope that insurance won’t give a problem about it.

Bought generic ** tablets. 100 quantity. Needed them urgently for allergies at night. Used may be 15 of them. It's really weak and bad. Doesn't work as it is supposed to. Bottle says it's from rising but manufactured by Unique pharmaceutical labs. Don't buy this. It's just a waste of money. CVS should have better quality check. What a shame. All I am is out of money... $32+ and tax. Very disappointed.

We went to my son's make a wish on Cape Cod a mo. ago. He needed a refill on a seizure med that is a controlled substance. I had to get it filled while on Cape Cod. I immediately went and changed pharmacy back to CVS locally after it was switched to Cape for this one script. It went thru, back to Holden, MA. I went to refill it this past weekend. I had to change pharmacy online again, even though I'd already changed it. I put thru refill in Holden online. It went thru. I checked in morning before going to pick up. I noticed it had somehow not gone thru so I resubmitted after changing location of pharmacy for a 3rd time!! I called pharmacy and they told me it had been filled on Cape Cod and there was nothing they could do.

At one point in time I went to CVS, the customer service was horrible. Transferred to Meijer, Customer service was wonderful, never had an issue. Recently my employer went into an agreement with CVS, So to keep co pays down "I MUST" use them, Have had NOTHING but TROUBLE. First month, didn't have medication in stock. Spoke with the pharmacist and explained that I take this routinely, they agreed to keep in stock, Month 2 went well. Month 3 needed prior authorization, finally got that taken care of. Next month out of stock, call different CVS 15 minutes from my house, not enough to fill.

6 months ago I obtained prescriptions from a CVS Pharmacy. I was so dissatisfied with the service that I switched to another pharmacy (Kroger) which is fantastic. Recently I was notified by the CVS Pharmacy that I had 2 prescriptions ready to be picked up. I no longer take those meds, and never requested that they be refilled. Additionally, I did not and never would request anything like auto refill. Is that illegal, or just gross negligence? No wonder CVS has such a poor consumer rating.

When CVS asked that I come back after an hour, when I would drop off a prescription at their drive-thru, I did not complain. If I went inside the store? The same day? The wait was usually 8 minutes at the most. Then, CVS started telling me they needed at least 48 hours notice prior to prescriptions. These are prescriptions I would call in for refills. CVS would have my refill information already because they had already filled the prescription the previous month. I did not complain again. I did notice, if I walked in, and handed them my prescription bottle for a refill? Again, my prescription was filled within 8 minutes. Weird, huh?

I had been having terrible side effects on a birth control I had taken for years. When CVS was Target Pharmacy, I was fine. About a year - 2 years ago it changed, when I started having side effects. I finally talked to my doctor who saw they had changed my prescription 6 times within the last two years. They put a sticker on saying “it's the same medication, just not the same brand”. This is a lie. In fact, they changed my prescription to a completely different medication from a monophasic to a biphasic birth control that my doctor doesn't even prescribe due to side effects! When she places an order in to recify the situation and has it written to not change it from the name brand... I notice that they gave me the generic! So please if any of you have adverse side effects that you never used to have on your medication... Check and see if they were playing doctor and completely changed your medication!

CVS activity promotes and advertises that "they care about customer's health" They have stopped selling cigarettes and have opened "health clinics" in their stores. They own CVS Caremark prescription drug plans, which I am a member (pay into). CVS Caremark does not cover **. The cost is $450 dollars even with ** coupons. Please tell me why this drug is not covered? Why does the CVS pharmacist recommend alternatives like nicotine patches and gum? Why has the cost of this drug risen over 75% in one year? I am disgusted with CVS.

I am a senior citizen who lives in Manhattan Beach, CA. Because of limited mobility, I used a CVS pharmacy near my house. I had an extremely bad experience six months ago: I dropped off a prescription for three medications. After a 20-minute wait, my name was called and I stood in a "Pick up" line to pay. By the time I got to the front of the line, I discovered I only got 2 kinds of med. I inquired about the 3rd one. The clerk did not know why and said: "If you want to know, you have to stand in another line, for a reply, from another person. I did.

What I don't understand is CVS got all the Fagen pharmacies locks, stock and barrel and the treatment you get is attitude. Half the time you have wait two and three days for your meds. Your doctor fax your scripts. They tell you it's a two hour wait. You get there and it's not even ready. They should have left like it was!!! The young man that answer the phone got smart with me. I told him when I got there. He needs to learn how respect older people. He claim it was not him. I told him I know his voice. The girl that was with thought it was funny. They need to be check.

If I could give the CVS in both locations in Portsmouth VA a zero I would. I have had nothing but trouble with CVS since my husband started working for a company that requires us to use them as our prescription company. Most of the time I can’t even get my medicine at either pharmacy that’s closest to us. I’ve got to drive over 50 miles to a CVS that carries a certain medicine I take because the CVS just two minutes from me won’t order it!!

Those poor CVS workers... the CVS coupon policies are incredibly difficult for anyone to understand. Either the cash register computers don’t work or ads are misprinted. There is always a long line because the cashiers have to leave their registers to show customers where items are. I would never work at this place due to corporate not caring about efficiency or their employees.

The experience that I had today with CVS pharmacy has really blown my mind. I dropped my prescription off roughly around 10 AM this morning and around 2:30 pm I went to pick them up in the drive-thru line. When I got home I noticed that one of my prescriptions which was in liquid form didn’t have the ingredients that’s within it listed, didn’t tell me whether it had to refrigerated or left out, nor did it come with a measuring cup or syringe. Didn’t think it was a issue so I decided to call back and speak with someone, the first call I made to them I was hung up on. I assume that it was just a phone issue so I called back and spoke with the young lady who actually filled my prescription and I explained to her what was going on.

There has been more than one time that I was given the wrong medication. When I went back the pharmacist 3145 W. 3500 S. at 11:15 pm started screaming at me, laughing at me. He said he could not take the medicine back though it was given to me two hours prior. I can understand that but they’ve done that in the past when they messed up and gave me the wrong medicine. This pharmacist does not know what he’s doing, he’s rude and obnoxious. And the staff there are just as horrible, given me wrong advice, treating me like I’m an idiot I don’t know anything, talking down to me. It is by far the worst pharmacy I’ve ever been to and I will never go back there. Make sure you check your medicine really well before you buy it and leave the pharmacy. In fact get another pharmacy. They’re idiots. Do not trust them.

In the past 3 days I've been in 2 CVS stores in the city. 1) I needed 8 hr **. It was locked up and as I didn't have time to go find the manager and get it unlocked, I bought the CVS brand (which is why they lock up the most popular brands, to force you to get their brand). 2) I needed ** cough & chest congestion adult syrup. Again, it's locked up because it is a popular brand. I asked the pharmacist to call for an employee to come with the key. He called. I waited.

I went to the CVS on Rock Barn Rd in Conover NC on 7/13/18 after leaving my dr office. I carried with me my prescriptions to have filled. 2 of which were pain medications. I have SLE lupus, arthritis, DDD, fibro and many other issues to the point I was just approved for disability by the government. L. ** called me to the counter and told me she would fill them this month but would not fill them again. It is below the NC limits for narcotics and it is her job. Who is she to refuse to do her job? I know there is paperwork now from the state she has to fill out but again it is her job to do so.

I have moved all my prescriptions from Fry's to CVS, simply because CVS has a drive thru. I have had nothing but grief and trouble ever since. Now, today, they do not have my prescription and will not have it before tomorrow after 2 p.m. that is 20 hours and I have ran out. This is the 3rd time this has happened. I would love to get it to them early but it is controlled and I must have it refilled at the same time each month. I am just about done with these clowns. The store number is 7836 at McKellips Rd and Stapley Dr., Mesa AZ. BEWARE, you have been warned.

This is a recurring problem which I have mentioned to my local pharmacy staff as well as reps who answer the CVS customer service #800. It is how CVS has designed its website to deal with new Rx. CVS makes it impossible to request online a new Rx on file which has not been filled previously. A customer in that situation is forced to have a conversation with a person in the local CVS pharmacy. That is a waste of time for both the customer and the pharmacy staff who could be assisting other customers. Today I wasted 10 minutes before I even was able to speak with a person to request my Rx. It is a problem which could be fixed by competent IT staff. I have used the websites of two other national chain pharmacies, and neither of those websites presents this problem. CVS simply chooses to ignore the problem and the inconvenience it causes customers. If I was not required by my insurance carrier to use CVS, I would not.

At approximately 1:55 pm today (July 12, 2018) I went to the CVS on Pleasant Run and Blue Grove in Lancaster, Texas. I went to the pharmacy and ask the young lady behind the counter for some assistance in locating Magnesium Citrate. She stated that it was on aisle 13. I responding - I looked on 13 but didn't see it. She then ask the pharmacist (a lady) and she responded by tell the young lady to call for a store manager. The manager came promptly and attempted to assist. He wasn't sure about the supplement drug either. The pharmacy department still do not attempt to assist. This is AWFUL and RUDE customer service. I will NEVER enter that CVS again.

I have ordered refills on medication twice. Each time they say it will be ready in an hour. I couldn’t make it that day, so I came the following day to pick it up. Both times they told me it was not requested to be refilled nor was ready, but they will refill it if I come back 30 minutes later. Whoever is answering the phones and taking my information isn’t entering it in the system. It’s very upsetting to go to CVS each month to find out my medicine was not refilled and not there. This is in Lewisville TX on Main St. 972-436-3553.

The pharmacist was rude and nasty after I submitted a pain medication Rx. He refused to fill it initially, would not call my doctor to resolve the matter several days later but was hostile towards me.

Try going into CVS and checking expiration dates. It seems their stocking staff is stocking new product while leaving expired and old in the back. They should be rotating the stock by dates. Note: I am not an employee, but, a relative of mine is.

I tried to drop off my prescription at CVS, just drop off, not get it filled right then. I was told it wasn’t time yet. I told them, "I know, I’ll be back to pick it up later in the week." I was then told I’m not allowed to drop off a prescription early. I can’t come in until the day it’s due to be filled. They can’t “hold” any prescriptions. What? But, if it would have been called in, it wouldn’t have been a problem though. I have been dropping off my prescription early every month and picking it up a few days later for a few years now. So it’s not like I’m a new customer.

The staff at CVS Pharmacy inside Target are friendly and very customer focused. They are very knowledgeable about the medications as well as all of the over the counter products Target sells. I recommend this pharmacy to friends!

If I could ever have a prescription at the store they tell me it’s at, a copay that’s accurate or the basic information correct it would be a miracle! I’ve gone without meds because obtaining them from CVS is just such a chore. One time they sent me to 4 different store locations each one telling my prescription was at the other when in fact, they never called it in at all. Another time they had my copay at $60.00 higher than it is. Another time my Dr. called in my prescription and nobody bothered to retrieve it from the fax machine. Yes they still use fax machines. I’ve spent four hours over 3 days and I’m in the parking lot again still trying to obtain my medicine. This place sucks beyond belief! My insurance company locked me in with these morons I can’t even change companies!

It took a whole week and three trips to a CVS pharmacy to end up pulling my prescription and go back to my previous provider. Not only they did not keep their promise of next day service but pharmacist on duty showed very little compassion when I asked for just one pill to take the night of June 20th. Literally she closed the shutters in my face. Unfortunately, my experience with CVS pharmacy in 68th Ave and Hialeah/Hialeah Gardens Blvd in Florida is not good at all despite the fact other employees tried to be helpful and resolve my situation on a spot. I believe name of pharmacist is **.

CVS used to be the pharmacy of choice. However, in the past 2 years the level of customer service has dropped to zero, the website is a waste of time, the pharmacy staff at Blandon PA are unable or unwilling to help with problems, and corporate doesn't seem to have a clue. Over the past year I have been trying to remove my scripts from their ReadyFill program. Might be good for some but I sometimes forget to take a pill and I don't need the scripts refilled every 21-30 days. On several occasions I removed some of the scripts from ReadyFill via the website, only to have them magically reappear on the ReadyFill list 2 months later. No one at CVS can explain this. Now, I have one script that cannot be removed from the ReadyFill program. Again, no one at CVS can explain this. I need to manage the refills on my own. I know when the little pill bottle is empty. From what I've seen on this website, my only choice is to find another pharmacy.

Where do I begin... The staff are highly untrained. They do not know what they are doing. When I first chose CVS I was unaware that they are not an accredited company. So it makes perfect sense that they fail at their jobs and have no penalties for such failures. I take Insulin. Most common regular people know how important insulin is for diabetics to have to survive. The pharmacy worker asked me what it was for. He asked me! I am now going on 4 months without it being filled because the CVS Worker changed my script amt to 90 day supply (as a courtesy for my ‘benefit’ of course) and that change kicked it out of my insurance coverage. And now they tell me to call my insurance company. So I do and ins says it’s pharmacy error. I tell CVS that and they say, "Call your ins company." Thank God for the black market or I’d be dead because of CVS!

Pharmacy at CVS at Coit & Alpha, Dallas, TX - I don't understand how CVS has a pharmacy license. The pharmacy personnel at the location I unfortunately went to (3 times now) intentionally lie about when a prescription is filled and are rude. I was supposed to have a prescription filled yesterday but got a notice very late in the day saying they did not have the medicine to make the drops and that they would let me know. This is unacceptable; I was out of the drops and need them for glaucoma.

I have been working with CVS Specialty Pharmacy since my son was diagnosed with Ewing Sarcoma in November of 2017. As part of the protocol he has to take daily injections of ** provided by CVS Specialty Pharmacy. As of today, they have yet to send the needed medication in a timely fashion. I should have known this was going to be a problem when the first batch arrived 2 days late. I was encouraged by the pharmacy to not use the app in the future but only email. I did. It didn't make a difference. The next individual I spoke to on the next occasion encouraged me not to use the email but to call in each month's order by phone. I did. It didn't help. 5 days ago I called in his most recent order. It didn't help. Today they called to verify a credit card that they verified 5 days ago. And when I called the first time this morning, at their request, the billing department wouldn't even speak with me because of HIPAA.

There's a ** gal working at CVS in Selma Alabama and she's very rude to me and my family, she is very ugly acting, that is just unprofessional to treat my 69 year old mother. She will tell you it takes 45 minutes to a hour to fill a prescription but if she not there, they tell me only 15 minutes top and it's ready. She is very, very rude. I don't know her name and don't want to. But if you visit there you will know who I'm talking about. She is going to cause I know 3 people to change to Walgreens. Have already been to Walgreens just to get one prescription and they were very apperation and friendly and ask me to come back, you don't hear that at CVS, exceptionally if Todd not there. I have the most respect for, he will make you feel like a customer not a burden like some of them do, when Todd leaves - we leave!!! If not before!!!

I recently met Wendy ** in Wethersfield, CT who helped me with some complexion issues. I have multiple brown "age spots", freckles and uneven areas of coloration which were worsening and causing me increasing discomfort in public. I actually met Wendy prior to receiving treatment for pre-cancerous skin cells. I told her about this and said I would return following healing. She remembered me and first asked what I wanted to achieve. After a discussion of my situation she then addressed the problems. She asked me about the frequency of makeup use, the importance of the effect, any routine use of beauty products and my degree of dedication to certain methods. She immediately brought out just the products I needed. She demonstrated their use then had me do further application. I brought in all my makeup items and we were able to use some of them. She gave me advice on different eye effects using my own items.

I was in the pharmacy with my mom. I’m a nurse practitioner and had several questions regarding my mom’s medications. A pharmacist named Steven **... I guess he’s the manager, went over the counseling very fast and just read the directions... we know how to read too. I asked him several questions and he didn’t know the answer. He started making up reason and guessing and actually Googling his phone. I got so frustrated because people’s lives are between the hand of those uneducated pharmacists who are there just to make money. I would suggest the upper heads in the company either to train him or at least to let him know that it’s ok to say I don’t know some times. At least we could’ve trusted him and not just making up facts that turned to be wrong. Steven ** needs to review each case specially in elder people because it’s a huge responsibility to be a pharmacist and standing there providing people with the wrong information.

CVS Minute Clinic 18351 W. 119th Street, Olathe, KS - Scheduled an appointment to have a ** injection (which is listed on the CVS Minute Clinic website as a service they provide). After waiting about 40 minutes, the nurse practitioner took me back into her room. The nurse practitioner at this site informed me that she "cannot" administer ** and referred me to another Minute Clinic where the NP can administer it. When I started asking ** what kind of additional credentials she needed to administer the ** injection I found out that not administering ** was actually her "personal choice" (her choice of words-not mine). ** informed me that she “will not” administer any type of birth control because it could cause an abortion and this is against her religious beliefs.

I am visiting Massachusetts for about four weeks. I visited the CVS Pharmacy at 177 Main St in Gloucester, MA Wednesday, May 6th and spoke with the pharmacist **. He told me that I could not fill my script because it needed to be filled within 5 days of being written. "Okay, I get it but I still need the medication, what can we do so that I can get it filled..." He was very dismissive and made me feel like I was doing something unlawful. After a long period of time he agreed to contact my doctor... I didn’t feel confident that he was going to actually make the call. I left, sent a message for my doctor and he responded the same day saying he would fax it over or send it through EMR. I never heard from CVS.

When picking up my prescription at CVS drive thru, in Staten Island on Arthur Kill Rd I had the misfortune of getting Christian as my Cashier. I had questions about my order and the cost. He was very rude and condescending. When I told him he was rude and condescending and argued that he wasn’t. Very Nasty person who is clearly unhappy with his job. I will not deal with him again.

My CVS pharmacy is very clean. The ones who give me my meds know me by my name. Always ask me if I have any questions about my meds. The ones who are at the front say hi as soon as I enter the store. After I have made my purchase they ask if I found everything I needed.

Worst pharmacy in New Milford NJ - I have been picking up my prescriptions from this CVS for the last couple of years, but today was the worst. I had a prescription called in on Sunday May 28 at 2:45; that was the time marked outside the bag. I got a text today Tuesday May 29, at 11:45am. In the past I always got a text as soon as it was ready, but to wait 2 days later to get the text with no excuse and when I get there the technician is playing with her kids. She should be fired. If she wants to play with her kids go home.

Spencer, MA. 28 April 18, 11:00 AM. Well, my recent dealings with CVS are a headache bar none. In the ever increasing effort to boost the bottom line the following has happened to me. Last Monday I received an automated call at 8:30 AM, informing me a script needed to be renewed. Did I want it? Press one, which I did, it did not say what it was and I was half asleep, I sleep until 10:00- 10-30 AM. Friday I was informed it was ready with several others. I went and picked them up, when home I looked at each to see which were mine or my daughters, that is when I saw this one was a mistake, I was given this script a month ago for Lyme disease a one shot deal, no refills given or needed. I called the pharmacy about it, and said I wanted to return it, they said , "Sorry, no."

I'm on a cancer drug that causes a host of unpleasant side effects, so the one daily cancer pill I take causes me to take around 8 other prescriptions to counter side effects of the cancer pill. Certain drugs need to be taken on empty stomach, some with food, and some multiple times in a day so keeping them organized was a huge challenge. CVS's multi dose packaging was at first a Godsend. One small pharmacy location in Virginia organized all my Rxs in nicely labeled packets. I no longer missed doses and going out of town for a few days was so easy, I just needed to unroll the days that I needed instead of packing everything. Everything was great --- Until the service got popular. With growth come changes.

Mt Ephraim NJ Pharmacy!! Awful!! Never have mine or my husband's meds on time. We have to wait not just 1 day but 6 days or more for ours. We started getting our meds on the 10th. Now we have to wait till the 19th. So I called today & said, "My husband will be in the 19th. Can you please order his meds..." I was told NO! I said my husband is 85. We are both cancer patients. Not just pain meds, Any meds. We go to the store, they never call and nothing there. I called today & was told by Dennis we can go to another, not CVS, any pharmacy. They are rude, incompetent. I give Christmas gifts every year... You just can't be nice calling my insurance to see where else we can go & Monday morning calling corporate office. FED UP!!!

I'm in the midsts of a real couponing battle with my local CVS stores as well as district managers. Basically, stores are not following corporate policy of accepting one mfr coupon per item, they just see two coupons and refuse, point blank, to take more than one. They just say "all the stores are doing it" even though I point out that it is not policy (the very policy which is posted at each register! And is posted on CVS's website). When I contact customer service and am referred to district managers, I am given a real run around by those "supposed" leaders of these stores, with no good explanation for why this continues to happen.

First off let me say that CVS use to be satisfactory and when I ordered my medication I got good customer service and meds as ordered with no problem. But that was about 4-5 years ago. Since then they have only been consistent in providing headaches with their terrible service and monthly excuses with why my medication isn’t there when they say it will be.

CVS pharmacy continually tries to refill my prescriptions with a 90 day supply - which would not save me any money. I told them I do not want a 90 day supply in the past. One of my prescriptions had 2 refills left on it until 7/16/18 and when I went on their website to order a refill I noticed that there were none, but a new refill was called in to my dr. and they proceeded without asking me to fill it at a 90 day supply.

CVS has a policy to automatically renew and update drugs you no longer need, even when a customer repeatedly requests to be taken off the lists and calls... AND says NO to CVS callers who ask. I am moving all drugs to another pharmacy.

This CVS store #3562 is clean and well located. Unfortunately I have had several experiences at this CVS and moved prescriptions elsewhere in the past. CVS is the preferred pharmacy with my new insurance so I thought I give them 1 more try (it been a while, might be better - NOT!)... Doctor sent a prescription to CVS, it was filled at a cash price. When I went to pick it up I gave her my insurance card and asked her to run to see the insurance price. She got annoyed, acted like it was a big deal, said she would have to completely rerun the prescription and asked "do I still want her to run under my insurance". I said, "Yes, I wanted to know the insurance price." After 5-10 minutes, she said it would not go through, and asked my primary insurance. I told her this was my primary Part-D insurance. She gave up and I paid the cash price since it was my only choice.

I went to pick up my order and was ask by the head Pharmacist at Villa Park CVS why I needed to take the medicine that I was given by my doctor. (In front of other customers.) This is in direct violation of HIPAA law. She ask if I had back pain and if I was going to stop using another med as a result. It is not her business what my doctor and I have worked out on my condition. I am filing a formal complaint about this with the state of IL. I hope that if my medicine is refilled I will be spared these questions in front of other paying customers again. This is the third time at this CVS that I had to answer personal questions regarding my health upon refills. I am a productive member of the community with the resources to bring a suit if necessary.

Today I called their customer service (888#) and they solved my problem with an online purchase. I can't complain but only say thank you! The staff was very courteous and professional thinking on customers first. Definitely, I want to buy more times on CVS online store.

I went to this location only because they are the one who except Amerigroup for my son insurance to only find out that that prescription is not covered by Amerigroup. I stay in the drive already for about 25 minutes and then got to the window and they claimed that they couldn’t find my son prescription and that I have to come on the inside. I’m like, "What’s the different between my getting the prescription on the inside versus the drive. If it’s in the system you gonna see it regardless." So the head lady assuming the manager threatening to call the police on me because I didn’t want to move from out the line when I had already waited 25 mins in the drive and wanted me to come on the inside or drive back around. I told her I wasn’t going to do neither. So a talon mg make cake to the window and asked nicely for me to come on in and that it would be quickly. And that they was understaff.

First, last fall, my “refill is ready” notices was changed to text rather than phone, then I was badgered into changing to 90 day prescriptions, I cannot get them to stop contacting my physician for refills (need blood work) even when responding No. In fairness I was successful in getting one of my 4 prescriptions to a 30 day supply after many phone calls. All of this is controlled at corporate and can’t be edited locally or personalized. This is not about customer service. It’s about CVS profitability. It will be interesting to see how this plays out for CVS with a one size fits all approach to drug purchases, especially with the older population. Only one way to stop “automatic” - pull out and go to another pharmacy. So disappointing as I used to be a HUGE fan of CVS service back when it was personalized which as I recall is how they built their empire.

Back on Tuesday, April 17, 2018, I had purchased two (2) of their bottles of Blue Buddha Organic Wellness Tea at the CVS store located at 1843 South La Cienega Boulevard, Los Angeles, California 90035 (310) 558-0373 at approximately 9:30 a.m. and I bought the bottles for the sole purpose of my workout at the LA Fitness location just outside of the store.

I have been using this service for years and have not been happy but this is what comes with my medical insurance which is the Blue Cross / Blue Service Federal Employee program. They have just been very difficult to deal with on many levels. Service is simply not user friendly. Prior Authorization is a nightmare. Takes too long to get an answer and their refusals simple defy common sense. My most recent issue is that they change my insulin prescriptions from a 90 day supply to a 60 day supply. When I called I got an explanation that simply did not make sense. Avoid this company if you can.

I have reordered my script for two months now, still they have not filled it, my doctor faxed over the script 3 times? This is almost May and I have been at this since March? It's for antibiotics for an ear infection. Are you serious? This location is run by inept people on North Reading Road in Ephrata PA. They put up cardboard signs saying, "drive thru is closed" when they don't wanna wait on customers? The store manager is a lazy woman. I NEED MY SCRIPT FILLED TO GET RID OF AN EAR INFECTION!!! I'll be deaf by time you fill it!!! There is no need, you are putting some people's lives in danger doing this. Next I will contact the Health Department and the Attorney General's office, if you don't or can't fill scripts don't offer a pharmacy.

We have been using CVS pharmacy for years. We moved about 4 months ago and my son’s script was transferred to the local CVS. My son is ADHD and requires medicine to go to school. His doctor’s office does digital prescriptions. The doctor sent the prescription is as he had done the previous 3 months, and I received a phone call stating that they only had 15 of the 30 on his prescription and could not fill it for 9 days until they had a shipment the following week. The male on the phone informed me that I could pick up the 15 but it would forfeit the remainder of his script and they do not let the doctor’s office know that we did not pick up his entire prescription. Wait...What? So I asked where can I pick it up and they said another store may have it and gave me their number. I spoke to the doctor’s office and they sent in the script to the other CVS the next day.

I signed up for this thinking that I would get it about the end of my previous prescription. Which the first few were fine but then it started coming earlier and earlier to the point I had just started one and had 2 more prescriptions at home already. I ended up cancelling it because I hated it. Now I get these texts Every time I get a refill but don't put it on their refill program. It's extremely annoying. I would definitely not recommend this program at all.

Corporate Control of Unelected Insurance Company Claiming to be a Pharmacy. 1st, pain management candidates undergo background checks, random drug testing, etc. All other medications are tried, with any opioid being the last choice option. This process takes months, and life savings. My initial evaluation took place 20 years ago. All patients continue to undergo random drug testing. If anything (even alcohol) is detected the contract is void. Now CVS/Caremark, has voided all of this parole-like monitoring. With no warning CVS/Caremark changed their policies for both end of life and chronic pain patients. For two months I was allowed to pay out-of-pocket for the 20 year regimen I've been on. However this week I was denied service totally. I hope enough people can overcome being labeled as the lowest of the low, to force this monopoly to change its ways.

Dropped off script. Pharmacy said I had to wait for a prior authorization. I paid for a couple of them. Waited 2 days to see if the prior authorization went through and then they said I was too early. Never had this happen to me before and needed prior authorization before 2 and they've never made me wait to get the rest of my script. Call district manager. She was supposed to fix it. Called the pharmacy and pharmacist hung up on me.

I have been using CVS pharmacy in Stratford NJ for about 20 years. Until 2012 I never had any issues with being shorted prescription pills or medication (at least that I had noticed). The first time I called to express my concern about a prescription that was short medication the pharmacy staff member said there was nothing they could do since I'd already left the store and the medication was a controlled substance. It wasn't a big deal at the time as I didn't need to take all of the medication that was supposed to be there. Today (April 2, 2018) I came home with 5 prescriptions (2 controlled medications that can be deadly if not taken as prescribed). Counted them both and 1 of the prescriptions was short exactly 5 pills! I only received 25 out of 30 pills. Again I called the pharmacy immediately and was met with the same response.

The sale of these companies of 3 to 1 is wrong. Already CVS/Caremark is dictating how I as a retiree am allowed to have our family prescriptions filled. Being on a fixed Social Security and pension budget. Purchasing 3 month supplies hurts. One of my wife's prescription cost $25.00 per month, but CVS/Caremark says I can only purchase it for her in a 3 month supply for $75.00 and only from them. Now they are attacking my wife's free medication, saying our 30-day trial is over, which we never had (we have a 12-month coupon at our chosen drugstore) and that a new prescription is required for a 90-day prescription with only them.

My CVS in Coatesville Pennsylvania on Reeceville Road has a new labeling technique and can only use these large huge bottles even if you only have 5 pills you still get a large bottle which in this day and time is such a waste and because of it and storage issues I'm changing to a different Pharmacy. I did complain and it went down the chain to where my poor pharmacist felt the need to apologize and it's not even her fault it's the company. Shame on CVS for wasting.

CVS Store Manager (Store 3765), 19198 South Dixie Hwy, Miami, FL 33157 - After a lot of thinking, I reached a conclusion that my bad experience with CVS had to be shared, and, while I have been a long-time and faithful patron of CVS across several states, I am now reconsidering that decision. On 3/23/2018 at approximately 5:30 PM, I drove up to your pharmacy for TWO reasons: 1) To drop an emergent veterinarian prescription for ** for my ailing dog. 2) To reorder ** without a doctor’s note since I thought I had at least one refill still available.

I’ve attempted to make online purchases with CVS many times and they NEVER approve my purchases even though three of my banks have told me there’s NO reason for them to decline my orders! Further I’ve spent several hours on the phone attempting to figure out “why” and CVS supervisors have NO reason whatsoever to decline my purchases. The online website put my purchase through TWICE after asking for my security code a second time. Also, they are currently tying up $105.00 of my credit line to make a $35.22 purchase, (going on 3 days now) my bank said they’re holding up my funds saying “pending.” CVS supervisor insisted that I try to make the purchase again with him and again they declined my purchase! Total of “THREE” pending purchases now and I only wanted ONE!??

I called in to the new CVS Pharmacy in Syracuse, Utah and wanted to change locations because I live in Syracuse and don't like driving 25 minutes to the other CVS Pharmacy in Riverdale Utah. I ask the Pharmacist if he would fill my prescriptions that I have been on for years. His reply was, "How much do you need?" I told him and then he said, "Why do you need it?" and I told him I have a very painful disease called Interstitial Cystitis and have been battling this disease for over 15 years. And his reply was, "No, I won't fill it, I don't think you need it." and I was kind of shocked and ended the call. I had a doctor's appointment the next day and told him about this situation and my doctor was very upset that I was treated that way and that I shouldn't let it go.

I should be more skeptical. I gave them respect that they actually did not deserve. My insurance coverage changed and had to find another Pharmacy. I chose CVS in Warminster, Pa. From my first visit to my last they could not get dosage correct, the quantity correct and they actually seemed annoyed to fill a script. I HOPE that I never try putting lipstick on a pig again. Sorry my fault. Thank you.

I had a very large bill from CVS Specialty so I was making payments then they called and said I needed to make a higher payment or they would turn me into a collection agency. I explained I have numerous medical bills but I asked what did I need to pay. They told me minimum $190 a month. I told them fine I would just because I have great credit and I am always on time with my bills so I don’t want any issues. The representative then asked for my debit card to automatically take the payments and I said no. I am not comfortable with that but I will make sure I mail you a check every month on time. He told me as long as I paid $190 every month the bill would be paid off in time and I would not be turned into a collection agency.

I have been a CVS customer for approximately 20 years and will NEVER use them again. I have several chronic conditions including fibromyalgia which cause me severe pain. I have had the SAME DOCTOR for about 4 years and one of my prescriptions has been the same for 2 years. In the last year or so, I have had nothing but problems getting my pain medication and my muscle relaxers. They are always "out" or "it's too soon to fill." I have a prior authorization that states how many pills and the time frame for them. I had taken to marking the pickup date and when they were allowed in my calendar because I was having so many problems.

The employees and pharmacists are great, helpful, very thorough, clean environment. The Pharmacists are SPECTACULAR, VERY INFORMATIVE AND ALWAYS FRIENDLY! I would not have any other pharmacy, thank you so much for this store in Wauchula, FL.

I have been getting text messages that my prescriptions are ready to pick up. I called the pharmacy trying to verify which prescription is this, since I was under the impression that all my refills are done for my blood pressure medication & it's time for me to see the doctor. I made a call while I was at work & the pharmacist "Julia" picked up the phone. Ever since she started talking to me she was talking with an attitude & I was being very patient all throughout. Since I was prescribed with different strength on the same medication I kept asking few questions to verify that they had not filled an old prescription since they all had refills. The pharmacist got very annoyed & every time I asked her a question, she kept "sigh"ing. I let her know that she's being very rude to me & she was not the right person to pick up a phone & deal with the patients. Her excuse was, "I cannot hear you".

The pharmacists at my CVS Pharmacy was willing to keep working to find something that my insurance would cover. She also found the pill that was prescribed for me might cause an allergic reaction according to my allergies list. She not only saved me from another allergic reaction but also a lot of money.

The entire staff of my local CVS is welcoming, attentive, and responsive to any questions that I may have. This is especially important in the pharmacy. I never had such positive experiences at Eckerd's or Walgreens'.

The CVS at 61st and Lewis is a wonderful store! You are greeted as you enter, the store is always nice and clean. The pharmacist Austen is fantastic! You won't regret using this store!

I was trying to fill a prescription at CVS in Brockton, Massachusetts. They told me that my insurance computer system was down and they couldn't fill it. Come to find out it was CVS's systems and they knew it.

The CVS pharmacy I love is my favorite. The customer service is excellent and I find everything I'm looking for at a good price. I really like to get my medicine because they give it to me immediately. I recommend it much since its staff gives an excellent service, the products are easy to find, the store is very neat and very clean.

Do not - ever - register to CVS website and make an online shopping because I only made an order for once, which was only a body cleaning product and it’s been 3 months that I have been seeing the same extra charging in my bank statements for at least 3 times that this company has charged me over 20-25$ for no reason. I tried to delete my debit card information from the account and checked all the settings on the website but nothing is working. I’m going to sue them for this fraud.

I have been in the rewards program ever since my insurance is CVS store. Every year I have a problem of receiving my $ 5.00 rewards. Plus it takes 10 business days before they process the script you picked up today. I called 2 weeks ago to find out where my reward was. They said they are still processing it. It would be there on Friday. I called today Tuesday and nothing. Spoke to agent and supervisor and they told me they had to put it into a review and it would take me another 10 business days. By the time I got my scripts on 2/8/18 I might get my rewards on the March 15th if I'm lucky. It is not worth the???

Worst CVS ever! I have bought many gift cards over my life without a single problem, as I'm sure we all have. Buying one from here is a nightmare! On two separate occasions I have paid for a gift card from this CVS only to have them both be absolutely useless. One for Macy's and one for AmericanExpress. If you're planning on buying a gift card, or anything else for that matter, I strongly implore you to bring your business elsewhere. When contacting the management for a 2nd time (after speaking with AmEx gift cards for over an hour) I spoke with Curtis who had a horrible attitude and told me that it's not his problem and there's nothing he can do. I would expect a lot more from a respected company such as CVS.

My 23 year old daughter had her tonsils out. She needed a return visit to the ER to evaluate the pain that had not decreased in 6 days. Her doctor gave her a prescription for ** 7.5-325mg/15ml solution. My insurance requires me to use CVS Pharmacies. Not one pharmacy in a 20 mile radius carried the medication!! What??? How do you not have a prescribed medication anywhere. Fortunately this occurred in the early afternoon and I was able to get in contact with the doctor regarding this. She was equally as frustrated because she's had issues with CVS Pharmacies before. Fortunately - again - I was able to get to the office before closing to pick up a different prescription for **. This was a 25 mile drive each way.

I just switched to a CVS Pharmacy. So in trying to clarify my med needs the first time I was ignored. Second time guess what. I called a week prior to when I was going to run out and this new pain patch is wonderful. I've only been on it a month so the next time I need it filled they say, "We don't have enough in stock" so I Will be without my patch for 2 days. Nice huh. Well the pharmacist on duty that was In charge was Jason!!! My other meds that I called in at the beginning of the week were not ordered or on their way yet 5 day’s notice. Come on.

On Feb 8, 2018 my husband went to pick up my daughter's medicine from the pharmacy. She had the flu, so Doc prescribed Tamiflu. They gave him the medicine, and I received a call about 20 minutes after he left saying, "Check the medicine to make sure it is correct". I'm at work, so I frantically call my daughter to let her know not to take it and tell me what it says. She is 15 by the way. She read it to me and it was correct, so I called CVS back to see what was going on, it took 15 minutes for them to pick up the phone, and then she says, "Oh, well make sure the pills are correct, what do they look like?" I'm like, "Lady I'm at work, what did you guys give her??!"

Today I went to the CVS Pharmacy located at 41 08 Queens Blvd, Sunnyside, NY 11104. I was confused about a product so I asked question to a man. He mentioned that he work there. That's why I asked him. He answered to me but I didn't understand what he said exactly because of his accent. So I asked him "Sir can you please repeat? I didn't get you." Then he became unbelievably rude to me.

As I'm sure so many of you are aware of the growing epidemic of ** addiction in this country I am proud to say that my husband is what it seems to be a successful recovery program. A large part of this program is a medication that blocks the ** receptors in your brain there for defeating the purpose of taking any. All this aside my husband went to CVS Pharmacy by our house. As you can imagine he was very uncomfortable about the whole situation. He's trying to fill a medication that basically says, "I'm a drug addict that needs help to quit". Don't get me wrong. I didn't expect him to get a extra friendly welcome from the pharmacy staff. To be honest I didn't think of them getting any kind of special treatment or anything. I just thought he was going to fill another prescription like always. The pharmacy will do their job. My husband will pay the money and everybody walks away happy.

I had a return item, I had a receipt with me, but did not have a charging card with me, evening manager would not refund full amount, I decided to come back with card for next time and get all the money that I paid. When I told him that I will be back, manager would not return my receipt back to me. When I ask twice he said he will call cops on me!!! He was very rude and discriminate my customer right to return my property!!!

This is the second time, since Christmas, that my CVS can't refill my prescription. If you can't manage to have enough drugs in store, then you need to close. I go there to buy drugs because my BCBS insurance company says I have to. At Christmas, I wound up going to Walgreens and paid $207 out of pocket because my CVS, didn't know when they would have my Rx.

I was in the corner 34 St. 8th Ave. store in Manhattan. Waited to be serve. One cashier with gold her said next. I thought she meant me. I stayed to walk to her. She look at me like I had 4 eyes. She meant the other ** customer. Ok. I've went back to the line. The other ** cashier abruptly walk away from her register. I put the shutdown and walk out, I want to know if CVS no longer serve ** folks. I'll be back. I'm furious and I'm seeking legal advice. This is unacceptable.

I started using CVS in Texarkana, AR a year or so ago for some of my and my mom's prescriptions because they are open 24 hrs and have a drive-thru. At first I loved this pharmacy because they were quick when I had to drop a med off after leaving the ER... there wasn't usually much of a wait. Seems like it's gotten worse and worse ever since. First of all I have never once gotten consultation on a new medication. If I ask, I either have to wait so long I just leave and Google it or call another prescription, or I'm treated like I'm inconveniencing them. Several of the pharmacists and techs I've dealt with lately are very rude, especially Patrick, whose English is so horrible I have had to have others translate so I can understand him. I've also seen this happen with other customers. He's very rude and has lied to me on more than one occasion. I get my medications from my psychiatrist and my eye doctor at that pharmacy.

Mulitple mistakes made by the CVS Post Rd. Cumming, GA pharmacy here. Staff is rude and inconsistent. A few years ago they sent me home with someone else's medication that I almost gave to my newborn preemie twins. We should have taken legal action then but didn't. The CVS app that they begged me to get on my phone to make it easier says prescriptions are filled and ready and store then denies that.

I had difficulty with CVS when they could not fill prescriptions using Medicare correctly. Some of their people were rude and were quick to accuse a customer of being rude. So I just found another pharmacy. About 2 months later, the reminders for prescriptions started. I called the store and asked that they stop the phone calls. They said the calls would stop. A few minutes later, more calls came through. I called back and they said I had to call the corporate number to get them to stop.

CVS Specialty Pharmacy, Redlands - I am a new customer to this pharmacy because of my new insurance. On the 25th of January My RX for ** is faxed to them by my previous pharmacy Accredo. Nobody called me to tell me anything. On February 5th I called them after knowing from my previous pharmacy about that, they told me they have no information about me and no Rx. I had to call again next day, to give my information. On the following day Wednesday 6th still unable to get a Rx for my medication, although when I first called I said, "Do it ASAP because I am running out." When I called again by the end of the day, to talk to the supervisor, I was put on hold for 15 min. All this and they should have received my whole profile on the 25th of January. I felt they have no care at all and very unprofessional.

I went and picked up my medicine that I always get at the CVS on Berryville Ave. When I picked up and paid for it I did not look to see if it was the same as the last time I picked up my medicine and the person that gave this to me did not tell me they changed generic brands of this medicine. Store gave me another generic brand for **. I went back in to ask the pharmacist and they had closed but I could see someone there behind the screen. I asked and the pharmacist told me they were closed and come back tomorrow. All I wanted was to ask a question and he did not have the courtesy or the respect to answer my question I needed to ask. Not happy with this location at all.

I went to pick up some medicines using CVS Oxford drive thru and was in line since another customer was already there. I have waited and waited just to find out that this customer had some issues with her insurance. Normally, CVS personnel ask them to park and come back if there is an issue but not with this customer. I was so furious since when I had to pick up medicines before and there was an issue they told me to park so the next customer would not wait too long but not in this case. I have missed an important meeting because of the kind of service you get from CVS Pharmacy. They are not consistent with their policy and does not acknowledge that another customer is waiting for so long for the drive thru pick up.

On Jan 19th I called CVS Customer service to complain about a product I've been using for the past 3 years. The product is a lotion and the last 3 times I used it the pump stopped working. I e-mailed them in the morning and received a call back that afternoon. I was pleased that they got back to me so quickly. The agent said they would send me a coupon for 13.00 in the mail within 48 hours. I never received it. I called Customer service again on the 26th of Jan. The agent told me it would be automatically sent to my CVS card right away. Which brings us to today. Before I bought the items I asked the clerk is the 13.00 on my card. She said no.

Out of the blue I get a letter from my family doctor that I was dismissed from her practice for bad behavior. For what... I called her office and didn’t get a call back till the following Tuesday. I was told that CVS called them and said someone seen me in the parking lot counting my pills ok. Now when I called CVS... They did not take a name phone number what kind of car I was in or nothing or even looked or security cameras they have all around the buildings. I live every day with fibromyalgia. I have never been treated so bad and without remorse as I have been thru this ordeal.

For the last 6 months I have noticed when a certain 2 pharmacists fill my script THEY are short!!! It’s between 2 different pharmacists. One is a woman named Amy and the other is a male that I cannot recall his name. This is absolute **. Next time I get my scripts filled I refuse to leave without them counted!!! This is absolutely unacceptable!!! I will catch them and file charges!

On 1-10 I called CVS about my extra care bucks they had refused to give me from my emails on 12-11 & 12-18. They stated I had already redeemed the 2 emails offers even though I could not download them or print them out in the pharmacy and I had filled some Rx between 12-18 & 12-27 and had not gotten any printed out until I filled Rx on 12-27. Then it printed one out but they stated my emails were reminders of points yet I have ALWAYS before been able to download or print them at pharmacy.

I could write a book of complaints for CVS Tunkhannock PA. so here's a run down. Constantly lie about scripts being ready. Text/call my phone up to 6 times a day (3 people's scripts). CVS bought out our local pharmacy and transferred our entire family's scripts to themselves w/o notice or choice from either pharmacy (part of their purchasing agreement). One employee will look at the computer and tell when the script is available for pickup then when you go to pick up script another person looking at the same computer says it isn't available for pickup or wasn't filled then tell you you'll have to wait an hour for it to be filled. Horribly Rude/unknowledgeable/lie lie lie constantly which is so unnecessary. Dropped off a script last night for pick up today, specifically asked if they had the drug and amount available which was.

First I need to say that last 2 year I'm pick up medications from this CVS pharmacy why is located at 7 St. and Union Hills 24 hr open. Two days later I get message that medications is ready for pick up so tonight When I coming I think new worker who don't know how need to work say that my medications Is not ready and my insurance is not correct... I have last two year same and newer have problem. He start told me how 4 people with so he doesn't want to help me. I asking to pay cash because my husband need blood pressure medications and he's truck drivers why left tonight at work.

I am on several different medications. ** and birth control. I try to get my medications to where I only have to actually pick up once or twice per month. This last month I had all of them filled at once, but could only afford one of them, so I had to go back the next week to get the other two. When I went in, the pharmacist said they had charged me for the wrong one the last time and so I owed them $8 on one and $2.18 on the other. So, I paid it, picked up my meds and thought nothing else of it. When I went in today to get my meds, they told me that the ** still had 7 days until I could pick it up. What?! No! This isn't right. I have been on this medication for 7 years through this same pharmacy and never ever tried to abuse or pick up early.

My Dr sends over electronic refills, but when I try to refill computer shows no refills available, leaving me no other choice, but to call to speak to pharmacy. They check and find the new Rx and all is well. This last time they found new Rx, but they did not have the amount of meds to fill Rx. Pharmacist gave me 3 day supply so I could wait till Meds came in. I waited 4-5 and Rx still on hold. I try calling a few times holding 20-30 min. thinking maybe they are very busy so I tried few more times. All > 35 min. hold, I have tried calling manager of store. No help. Put on eternal Hold. Well it's passed 11pm. If I was not handicapped and tired I would go in person. I will try again on Saturday very unprofessional!!!

I just realized on Thurs. that I would run out of my thyroid meds by today (Tues.). When I went online to my CVS Rx account, it said my Rx was expired and so needed a new script. I wrote my new endocrinologist who sent a new one in Fri. I received no contact from CVS, but because of the New Year holiday, I figured I would wait and contact them this morning.

I’ve been on the same medication for over a year. Service has declined steadily. Staff can’t pronounce the meds ordered, delays are common. I was apparently lied to yesterday, told there were no refills. Today I was told there is one but not authorized yet. I’m now left with no medication for likely a week. You’ve no idea how that feels physically. No idea... It is very very uncomfortable and means that actual and real damage is occurring in my joints.

On 12/30/2017, I bought a Vicks cool mist humidifier. It was defective. I went to CVS store #10857. I asked for an exchange. I clearly told them I wanted an exchange. The checker Valerie asked her supervisor who told me it was not available. They quickly processed a store credit because I did not have my receipt. The store credit was for $64.99. I found the same humidifier in stock. They had two for them and when they rang it up, the price was $89.99. They said nothing can be done because the computer set the price. They would not do a price match and said that once it was processed, nothing can be done.

I had noticed on 3 of my receipts that CVS did not give me full credit of a couple coupons that were used. For instance it was a $5 off Almay coupon. They only took off $1.83 and another instance I had used Extra Care bucks on another order it was a $3 buck and only credited 2.70. I wonder how many times this has happened and I hadn't looked close enough. Over the years I've more than likely overpaid by hundreds thinking I was saving. I was also making my first return today with my receipt and the cashier was so rude. Her name was Jennie. She was very hateful from the very start of our transaction. She at first refused to give me my money back because I had made the purchase in November even though clearly on the receipt it said I had to Jan 11 2018 to return my item. When I pointed this out she finally made my return. She's rude every time I've checked out with her.

I used the CVS phone system on 11-30-2017 to refill a prescription as I always do, It told me it was confirmed and would be ready at 830 AM. I arrived at the CVS on Germantown Rd, the one I always use, to be told their system was down and I would have to wait for a while. I told them, I was on my way out of town and to let me know as soon as they could. I had already received a text it was ready for pickup. After waiting and watching others pick up their orders, I asked again and she told me their system was still down but I could drive over to Target CVS and pick it up there. OK, So I drove over to Target and gave them all my info and explained the other CVS had send me over.

In getting my 8yr old son's prescription, I asked the woman at the drive thru to delete one medication and only gave her the name. I guess her shift was ending and someone else came back to finish her job. I tell the new person in the counter that I need two medicines. The person tells me the other one deleted the medicine I told her to delete and that I would have to get a new prescription. I argued with her on why did the person just delete the medicine without asking me which one I wanted deleted (I had 2 prescriptions with same name and different milligrams). I told her that was wrong and she should have asked me instead of guessing and just deleting a medication and that my son really needed it.

Bought 12 Dishwasher fluid, 4 Cesar dog food, 12 count Sheeba cat prfct prtns, 220 oz bottles of soda, gummy bears 28.8 oz bag, Vicks vapor rub 1.76 oz, Halls kid pops, D batteries 8 pack. $64.38 Kroger would of charged me $44.12 for the same exact items. They lost a customer. I will be returning everything I purchased. Receipt shows 13 but that was a cashier error double charge for the dishwashing soap.

PHARMACY CVS OCALA 86TH CIRCLE. Their policy on customer service: "Over the years CVS Health has built an outstanding reputation with our customers, colleagues and key stakeholders. Our reputation for superior customer service and excellence in execution, coupled with our high level of integrity and sound business practices have helped us build a solid foundation of trust. This foundation is a valuable asset that has taken years to build, and is vital to our long-term success."

Over the past 25 years I have had trouble where there should be no trouble - at the pharmacy section of CVS. Trouble began with what seemed to be mistakes in pricing. I would return the medications and sure enough they had doubled or tripled the cost. This happened for years and still does with the same pharmacist - who happens to be a rabid policeman's wife. My prescriptions were for cerebral palsy, pain and spasticity. She would respond rudely but powerlessly because overcharging can be a crime.