CVS Pharmacy Reviews

Whenever either my husband or myself try to fill a pain medication prescription, we are treated like we're doing something illegal. Always an excuse or reprimand every time!!! My husband is scheduled for back surgery this week and had his back meds cancelled because of suspicion because he submitted his prescription too early. He has gotten pain meds overlapping from his two doctors. By not waiting a few more days till the insurance would cover it he made the mistake of putting it in to fill. Well, since we are always treated like we're under suspicion they called the doctor and had it cancelled.

I visit the CVS daily... The manager and clerks know me. Today there was a new manager who proved to be a real racist jerk. She is ** and racist against **, in a reversed manner. An irate customer came in the store and was at the checkout. I asked a clerk, "Where is the boss," (meaning the man I talked with on a daily basis). She pointed to the female manager. I said, "I mean the "male" manager," whom she knew immediately who I was speaking of. The irate customer (clearly gay) said, without being spoken to, "Female manager or Male manager, it doesn't matter. A boss is a boss. What difference does it make!" I was speaking to the clerk about my "friend" the manager. I had never seen the female before, so I didn't know she was the manager.

Why do I have to drive miles and miles to a CVS, or be held to mail order? I don't want my scripts mail ordered. I want a pharmacist that I can see and talk to. I have a Rite Aid and Walgreens less than 1 mile away... and I can't get refills. Keeping the reoccurring loot in one funnel, that's what it's about. Greed.

I took prescription to CVS for a 30 count, 1 month supply of my medication. As soon as I got home, I noticed there were only 20 count and I called the pharmacy. I was asked to check if the quantity was circled on the prescription, I said yes. I was told it was double checked and they would have the manager call me. That call never came. I called and was told I could pick the 10 up. I explained that I was out of town for a couple of days and I was told, "No problem". When I went to pharmacy, I was told there was no note in file and there was nothing that could be done. This CVS is in Edgewater, Maryland.

I am required to use my local CVS in prunedale, CA. I am on a very strong pain killer due to several medical problems. I'm told I can't order my meds until I'm down to the last couple of pills because it is regulated through my insurance. Every month I go through "We don't have in stock. We have to order," or "We can't order 'cause the pharmacist is out sick or on vacation." Most of the time I go without 1 to 2 days but lately it takes about a week. During this week not only do I live with severe pain and withdrawals I have been having seizures. Then when I get the meds I go through a reaction for not being on them.

My employer started using this company at our last renewal on the 1st of January 2016. When I started everything was fine. Until my 4th refill on a medication that I was taking but adjusting dosages, I get a letter from the company saying I have to either pay full price if I want it at the pharmacy or I would have to use the mail system at 90 days min order. They advised it was a maintenance medication and required now to be done via mail. I called the company advising since the dosages were being changed and still changed that I couldn't order it in 90-day supplies. They pushed back looking for any reason not to do as requested. I finally had to call my employer to get them to intervene.

I been working with pharmacy since last 20+ years. Walgreens, rite aid, Walmart, but nobody care for you as CVS pharmacist and technicians did. I'm caretaker of my both parents and deal with 30 meds each month. Sometimes doctor forgot to call pharmacy or most of the time insurance have so many issues. Each time CVS pharmacy at 132 Bronx river road, Yonkers NY, they go beyond their responsibilities to help me out. I can't say thanks enough for everyone at that location for make my life little easy with their kindness specially ** and Pharmacist. Thanks guys. Thank you all.

I need to take pain meds - ** and ** for my chronic pain. I am given my prescriptions from a pain management group. Once a month they do a urinalysis profile to ensure that I am not abusing them or any other drug. I go to my normal CVS on the Saturday before the July 4th holiday. I was down to 2 ** and had a prescription for 90. I take 3 a day and see my pain management specialist once a month. The normal pharmacist was on vacation and there was a "roving" pharmacist there.

CVS Specialty Pharmacy has by far the worst and most inconsistent customer service I have worked with. They have zero concern for their customers and as a rule of thumb talk down to them throughout the entire ordering process. There is a genuine lack of interest among the employees and there is no willingness to represent a professional organization. There have been several occasions where I have talked to an employee who not only had trouble with verbal communications but who had trouble remembering something we discussed in the prior few minutes. I would avoid them at all costs and use another more credible pharmacy with employees who are able to communicate and answer any questions you have.

I have to applaud the management at the CVS on FM 2920 in Spring, Texas. They've finally hired pharmacists and techs who are professional and polite. In the past, 2013-2015, the pharmacy staff were not very nice nor helpful. I would dread having to have any prescriptions filled at this location and the only reason I do is because my husband's insurance offers a discount and it's the only location near our home. Well, in February of this year, I noticed new staff, and they were professional and helpful.

I used to be able to directly get my meds through the CVS in-store pharmacy, then my insurance decided it's best for me not to get my medication by forcing me to go through CVS Specialty. I have had 10 calls with them at this point. Been promised call backs, never received single one. Been put on hold for 20 minutes then eventually hung up on. Been transferred countless times to people who are even more clueless each time.

Ok I've had it with this pharmacy! I'm a business owner and a parent of 4, anyway I go in to get my meds filled and am told that the doctor did not have a DEA #. Now this has happened 3 times now and when I go to Walgreens there is never an issue. CVS profiles anybody who gets controlled meds and decides if you're a junky because of it. There are people who actually need these meds and do not abuse drugs! I'm outraged and these people working should be fired and never allowed to work in this profession again. They lie and make things up because they think a person may be a drug abuser. This is BS.

I have severe medication intolerance which means I have to take specific brands of medication to not have adverse reactions. My Target CVS pharmacist has informed me that the new system since the CVS merger is not allowing him to order me the correct medications anymore! He says the system is forcing him to select generics that are incompatible with my condition now! For 5+ years I have been able to get prescriptions filled at Target, and now the lead pharmacist is not permitted by the system to order specific generics OTHER than what CVS has approved as a chain! I do not want to change pharmacies, but locking the technicians out is unacceptable! They HAVE to be permitted to order in these cases because patients can have seizures otherwise!

This is reference to CVS Store 5473, 2103 Gause Blvd, Slidell LA. Six weeks ago I went in to get a prescription filled. After waiting over an hour the pharmacist (young ** female) finally told me she could not fill my prescription because she couldn't get the safe open to get the meds out. Had to go to Walgreens. Four weeks ago I pulled into the drive through with my wife who had just been discharged from the Hospital with a knee replacement. The pharmacist (your lead pharmacist here) told me without looking at the prescription that they were too busy to take any more prescriptions that day. Again I went to Walgreens. Today about 1:30 PM I went in to get some over the counter meds that needed a signature. After waiting about 20 minutes at the counter the young lady tried to scan my license on two registers and told me the computer must not be working and I couldn't get sinus meds today. Time to start looking for a new pharmacy!

This CVS is located in Las Vegas, Charleston & Decatur. Is dirty all the way since you go in, from outside you can see the dirt and grime accumulated, inside the carpet floor is one of those tile like carpet, lots of untreated spots, shelving it's dusty and dirty, and to make matters worse they don't even give cash back, that at the moment I really needed. So for that and more, I give them one lousy star, hope they get better.

I have to fill my prescriptions here if I want them paid for by insurance as the state of Massachusetts will ONLY pay this pharmacy. They charge almost as much as the compounding company in my town that doesn't take my insurance. So they are not only getting my payment, but they are then getting paid by the insurance company. I am a foster parent and got a couple of gift cards from DCF to buy supplies for the baby. I bought a pack of newborn diapers and a can of formula. I went to Target the next day and the pack of diapers that CVS is charging $12.99 a pack for are being sold at Target for $8.99. And the formula that CVS is charging $30.00 for is $25.00 at Target. Thank heavens I had the gift cards, but I am NEVER purchasing any items from CVS again, and I would rather pay cash to the compounding company than get taken by CVS for prescriptions.

I suffer from severe peripheral neuropathy and for the past two years my doctor has had me on **. For those of you who do not know what PN is: Peripheral neuropathy refers to the conditions that result when nerves that carry messages to and from the brain and spinal cord from and to the rest of the body are damaged or diseased. The peripheral nerves make up an intricate network that connects the brain and spinal cord to the muscles, skin, and internal organs.

I had to go to the emergency room at West Kendall Baptist Emergency Department where I was taken by Miami-Dade County EMT personnel with a badly locked knee. The attending physician prescribed ** 5mg/325mg every 6 hours, (10). The prescription was written by Anay **, DEA # **. The prescription was refused by the CVS pharmacist! When I asked why he stated something about there being a problem with the prescribing physician and said RUDELY that he could not provide any further information.

I've used the Target pharmacy for over 10 years and have never had a problem. I tried to pick up a prescription that was called in this morning and they said it was on hold because they couldn't get my insurance to go through. What's crazy is I just picked up a refill 2 weeks ago and that went through. It's the same insurance! They never notified me that the prescription wasn't going to be filled so when I show up at 6:00... on a Friday... there's nothing I can do. The clerk had the nerve to suggest I call my insurance. Seriously?!?! They are shut down until Monday. I never had issues with Target. CVS is an overpriced, uncaring, imbecile hiring, waste. This girl actually said she'd keep trying and call me. I asked if she had my number... crickets. Of course she doesn't. She isn't going to try to do anything but chew gum and wait for her next break.

On 6/16/16, I sent a priority, overnight prescription along with the mail order form and a letter explaining the need to have the prescription filled and sent to me overnight. I also indicated that I will pay the extra charge for overnighting the prescription because I have ordered this specific prescription to the mail order pharmacy in the past with a positive outcomes. I checked the status of my order, beginning on 6/20/16, by composing messages to the CVS mail order pharmacy site and made many calls to their representatives. I also made phone calls to the post office. The responses included the post office saying that the package had been delivered, but CVS had not signed for the package or picked it up. CVS has continued to tell me that they have not receive my prescription.

Almost every time that I have been to CVS to get a medication filled, I have felt judged and like I was not a person. They have been rude and just flat out mean. They announced the medication that I was taking and asked me the reason that I was taking it in front of other customers. They don't care about privacy nor do they respect anyone.

I've never had a problem with CVS until now. Several months ago I got my anxiety meds filled was suppose to get 60 but a few days later I realized I only got 30 so I knew they would not do anything about it since I had left. Then for a couple more months they were the 60 which was correct. Well a few days ago I picked up again and just realized they shorted me 30 pills again! There is a thief in that pharmacy! 30 short is not a mistake, that is stealing! By not checking before leaving store I knew they would not do anything! It's a shame that it's resorted to where you can't trust getting your meds you need.

Basic routine: Prescription Renewal. Result: Anything but routine. Chain of events: Physician called in two prescriptions to be refilled on Friday of the previous week. Received a call on the next Saturday saying that the cost on one of the prescriptions was "exorbitant" and did I really want this filled? Seriously??? I said yes and would come in and discuss the cost, although I had received the same prescription previously and though I thought the cost was excessive (co-pay) it was necessary to be filled. Arrived and brought a coupon received from the physician to assist with the co-pay. The customer service representative (not the pharmacist) took the coupon and went back behind the wall to "decipher" the instructions (although they were clear on the front, that the pharmacy had to enter the code into their systems for reimbursement).

They will not give me enough to medication for three months, even I had my insurance call the store. First of all, they do not know what they are doing. Been going to CVS for over 25 years even when it was save on. They are a bunch of **, not knowing what a customer wants and refuse to give me enough to medication that will last. Had to turn them in to the insurance, to try to get my eye drops. They will not give me the full amount. I even had a letter from insurance saying that they must give me the right amount of eye drops to last for 3 months. It is about time CVS runs a drugstore that helps the customer.

I dropped off a script at 10:00am and was told it would be about 1 Hour. I said I would be back between 1:00/2:00pm. Pulled into the drive thru at 2:02pm and was told it was not ready it would still be a couple of minutes... I said I would wait. Very rude pharmacist told me I could not wait at the drive thru and I would have to come back in a few minutes. I told him the script should have been ready long ago since I dropped it off at 10:00am.

Very bad service. Went to pick up a medicine I pick up every month and which they send me text messages saying "it's ready you can pick up". After 30 minutes and after giving my name and birth date 6 times to the same lady, at the end she asks me "and what do you want to order?" I was so mad I left. How can she not know if she has my information? It's reordered automatically every month? I'm changing to Walgreens.

Recently my pharmacy insurance was switched to CVS/Caremark. A medication that I have been taking for over 5 years was denied. I was told it required prior authorization with that I went through all of the steps to obtain it. My pharmacist who is wonderful (and not a CVS employee) gave me a copy of the reply that he received from CVS/Caremark when he tried to put the prescription through for a 4th time. It was a short one line that stated: "Too bad we will not cover ** under any circumstances. We will only cover ** and **." I really want to know which drug companies CVS is actually in bed with. I will not under any circumstances spend so much as a penny at a CVS. They foster a rude and uncaring corporate culture. It is more about the almighty dollar than caring for the well-being of the customer.

Today I went to the CVS inside of target on Admas/Brookhurst to pick up a prescription and was told that my prescription was $54.00. I asked why has it gone up $25.00 and they advised that they were no longer target but CVS. The pharmacy was rude and I refused to pay the price and transferred all my prescriptions to Stater Bros in Huntington beach where the cost was reasonable. Shame on CVS for scamming people and raising the cost of medication. I will never go back to CVS due to the fact that the CVS people on Admas/Brookhurst are just plain rude to customers. By the way the pharmacist laughed at me because I complained. Do not go to CVS and waste your money. They are overpriced and rude.

I am writing to, once again, express my displeasure at your company. I am now at the point where I just want to take my business (esp. my prescriptions) elsewhere where I am treated fairly and with respect. I have a few things to address. I will start with the first one, your prices. The last couple of times I bought prescription drugs at CVS, I was gouged. The first time was this past winter (I have winter allergies and use ** eye drops). When I went to pick them up, the price had skyrocketed! I complained to the clerk but to no avail. He would not even give me a reason why and said to take it up with the drug company.

I have been on the same medication for a year and had no problems until six months ago when my insurance changed and began using CVS specialty pharmacy. The medication has never arrived to my doctor's office on time and I have had to reschedule my appointment for a later date each month. I always call a week in advance and they assure me I will be there for my appointment. I continue to call multiple times throughout the week and the associate I talk to tells me it still has not been shipped or even approved by the insurance. Each person I speak with is more incompetent than the last.

Spoke To a pharmacist MICHELLE VERY RUDE!! Can't believe she treats patients that way. Horrible experience ever!!! Came from NY to visit and my eyes were bothering me. I called her to call my doctor for prescription and she wanted me to call my ins to see if it covers in PA. I told her I don't have my ins so If she is going to call my doctors he can ask that question. She said "whatever" and just hung the phone on me. I called back and asked who is she and why she hung up. She said she is the pharmacist and she is very busy with a attitude. Worst customer service ever - can't believe people like her deal with patients. I am so upset. Never in my life was talk that way. I hope someone can really do something about this. I will never go there or make another call!!!

Just went in to get my scripts and the price has increased 10 fold. They said they no longer do the 4 dollar ones. Would have been nice to tell someone. I hope they go out of business. Target really screwed up selling to CVS. The people behind the counter have no clue as to what they are doing and really don't care. So long Target - you just lost a few more customers.

I was due to take my injection and realize that I didn't not have my medicine. I called CVS Specialty Pharmacy and was told that a hold was placed on my account, and I would not receive the medicine because I had an account balance of $5.00. I laughed because I could not believe my medicine was held up because of this. (This is a $3,000.00 medicine and a $55.00 copay, with financial assistance of $50.00 leaving the customer/patient with only a $5.00 copay.) I told the 1st woman that I paid any bill I received. She asked if I wanted to talk to the billing woman. She reviewed my account and I spoke with Miss Diane. She stated that I owe from April, $5.00. I reviewed with her the payments I made since starting the medicine, very confusing, but I paid each bill I received. She told me I need to talk to the United States postal service about my missed bills, but how was it possible that this company is withholding my medicine for an $5.00 copay.

Got a automatic text on phone from CVS at 9:56 am that my Rx was ready. Went to store at 6 PM. It wasn't ready nor did the assistant have a reason why it hadn't been filled. "Was it an automatic refill?" I said yes, and I wouldn't expect the text unless the Rx had been filled. "Oh those automatic refills get filled throughout the day. I will put it at the front of the list so it should be filled shortly." This is unacceptable!!! You are wasting my time. I left CVS to go to Target because someone in that Rx was stealing my controlled substances and I kept coming up short each month. Upon the 3rd month of this happening and me thinking I was losing my mind, I counted the drug in front of pharmacist and sure enough it was short.

9861 Hwy 64 Memphis -- Issue #1: They can't get the correct Ins. information correct. Filling a new prescription with new insurance I had to pay. Switched to another Pharmacy because closer to home. Same meds, ZERO copay! While I called customer service, they were prompt in correcting the issue. Issue #2: Keep getting the auto-call that scripts are ready. However, I called 3 times the past 6 months to remove these calls. And today, guess what?! I got another call! We'll see how long until I get the next call. Issue #3: When I called the CVS Pharmacy and requested my name/number be deleted, I said 'thank you' and she promptly hung up, which I thought was rude, especially on a customer service issue. I didn't want to go to CVS but insurance only use CVS. Now after dealing w/ them for 1 year I've gone to another, and have been extremely satisfied! Do not recommend!

Pharmacist received my Rx on Saturday, and I was alerted my Rx was available for pickup. I arrived at pharmacy and the pharmacist, Mary **, came up to the counter. She advised me my insurance will not pay for the Rx and therefore they will not fill it. I explained to her that I would pay cash and issue a claim later, that it was not a problem. She said I was attempting to fill the Rx too early and because the insurance will not pay, she will not dispense the medication. The medication is **. This is not a controlled, abusable substance to be concerned with, in regards to over medicating. There is no judgement call here to make.

I called CVS at 6514 Georgia Ave NW, Washington, DC 20012 on 5/26/16. I asked to give a verbal Rx for our patient and ** took all the information. When I asked that Rx be DAW he said "I'm not filling it because I don't know you". I explained I was calling from a Dr.'s office and we call this Rx in every 3 months for this patient. He states "I don't know the patient either. I'm not filling this Rx". He insists that I fax the Rx. I explain that our EMR wont let us fax a controlled Rx. They are flagged as manual and must be printed and given to patient or called in directly to pharmacy.

My reason for this review is because my wife went to CVS to grab some things plus diapers and the only reason we go here is because my son does not break out with CVS brand diapers but wife came into store and we received a 400 dollar MoneyGram so she got that first before shopping and that went fine but once she started shopping within five min an employee started to watch her and continually asking if she needed help and she replied no. Everytime my wife goes to CVS alone she stays there a while so she can get a break from our two children (lol) but I did not know CVS has a time limit to shop in their store. Yea right.

This is the worst pharmacy ever especially with customer care and organization. I'm a heart patient so my medication is extremely important and these the entire pharmacy staff in Troy, Mi. On Long Lake Rd and Livernois thinks it's a joke and show no concern for my health and my need of my medication. They lied and state that the doctors never called them which I called my doctor and he confirmed that he spoke to them last week. Then they try to make another excuse saying someone there must have just forgot because they might have been busy. WTF, so you're just going to forget a heart patient's meds because you're too ignorant to do your job, a job that requires special attention and can affect someone's health and life. This didn't only happened once but 3 times.

I have been going to CVS for around 15 yrs. For the last 2-3 years every time I go to get a legit prescription filled the staff barely looks at it and hands it right back to me and tells me they can not fill it over and over again without an explanation. It's the only pharmacy in my network so I'm forced to drive to numerous pharmacies out of network to receive my medicine that I need for chronic pain that's been diagnosed for 15 yrs. Let's see how one of you would feel if you or a loved one had the same horrible experience which starts with being dismissed by your pharmacy staff. I pray that doesn't happens.

I was at the front register few days back at the Country walk store in Miami - there were several people in line. When I asked the cashier to ask call somebody to open another register, he told me straight out - either I wait or leave the store. I asked him to call the manager - he said he is the manager.

I have been a customer for several years at CVS Pharmacy. I usually never had any problems. No one really did until the pharmacist left and the new one took over. My son is on certain medication that he needs to take daily to sustain his mental health. Some of these medications required a pre authorization. What the pharmacist and staff failed to do was tell me that. They acted like everything was fine, said they would order the medication to come in that Friday (2 days later) that it would be ready. Went in, they told me medication didn't arrive. It was another 4 days until the medication came in. I asked if they could fill it. I even received a text message stating it was ready for pick up. I go there to pick it up and was told they couldn't fill it, that it needed to be pre authorized.

May 6th I bought some items at CVS under first aid, foot care products and my printed receipt indicated Free 1 CVS/pharmacy umbrella. So today (5/15/16, 10:28 a.m.) I went to CVS again to buy other foot care products. On my way to the cashier, I ask one of the staff, "Where can I find umbrellas?" He told me that it's no longer on the shelves because it's not raining anymore (duh!). I showed him my printed receipt for a 1 free CVS/pharmacy umbrella so he said he'll go check it out for me. He came back and I was told they don't have it anymore and told me to check it out in the pharmacy so I said, "Ok, I'll do it later" and he help me checking out my items at the express counter. And guess what, I got another free umbrella reward so I went to the pharmacy as I was told, and ask the lady, "Where can I get these free umbrella (as it was stated in my receipt)?"

I have reason to believe I was criminally profiled and I feel deeply offended by the male pharmacist who I interacted with during my visit to CVS pharmacy store #460. I was looking for something to aid my upper respiratory trouble (coughing, phlegm, nasal drip, etc.) I saw a few options in the aisle but didn't know the difference, so I asked a pharmacist. Wondering why my friend said I wouldn't find it over the counter, I then remembered that my friend recommended ** specifically, so then I also asked about the difference between that one and the ones I selected from the shelf. The woman professional I spoke with had some difficulty telling me the difference between the three on the shelf and needed to ask her co-pharmacist, a ** male, to help her. They told me that one of them should be fine, but still did not tell me the differences between them and didn't answer my question about the one behind the counter.

I am on a narcotic pain medication and through my insurance I have to fill at CVS. They are always rude and act as if anyone on a narcotic is a drug addict. I have never tried to fill my script early or complained in any way. However the workers there--one in particular--get extremely rude every time I fill my script and makes snide comments. I wish I was not on chronic pain medication and it is very upsetting that I have a condition that forces me to do so. I do not need any added headache. My doctor has had to call them several times because they do not want to fill my script at all! My doctor is the one who sees me and diagnosis me not the pharmacist. It is her job to just fill my script when it is due!

I have been a client with CVS for years. You all have filled my prescriptions and answered any questions and concerns I might have had. However, I have experience a very unpleasant event. On 5/5/2016 around 6:45 p.m. I dropped off my prescription to a young lady at the drive thru. She asked me when would I like to pick up my prescription. I told her in about an hour. She said ok. Nevertheless I arrived 5/6/2016 around 7:45 a.m. (before arriving to my job). I went through the drive thru and begin to realize that my medication was never filled due to the cashier asking repeated questions. She then stated that my medication was not filled and the pharmacist ** Rx Overnight Pharmacist will fill it now and for me to drive around and allow the next car to come through, by that time my medication should be ready.

CVS Pharmacy inside Target Dobbin Road Columbia, MD - This morning at 11am 5.5.2016, I have the pharmacy tech a physician's written prescription for my son. The tech wrote down my son's birthdate, confirmed our insurance, and checked with the pharmacist that the meds were in stock. I told the woman we'd come back later today to pick up. Well, 8pm rolled around checked in with the new techs on shift. I was told the prescription was not here... it was not showing in their system. They can't EVEN find the handwritten doctor's aid script!!! Unbelievable nightmare. The nerve to tell me nothing they can do until the talk to the tech from the morning shift sometime TOMORROW. Seriously?!

I live in Santa Monica, CA. My small local pharmacy was put out of business because they could not compete with the big players like CVS, Walgreens, etc. My local pharmacy was acquired by CVS. I have found that prescription drugs are actually MORE expensive at CVS. Formulary drugs cost the same because formulary drug prices are set by the Health Insurance Company (in my case: Anthem Blue Cross). But, non-formulary prescription drugs cost more at the CVS pharmacy than they did at my "now closed" small, local pharmacy. I am sure that CVS (a huge conglomerate) can negotiate better pricing.

I just found out today that you no longer take expired Extra Bucks. Why not? It's not like I didn't EARN them! They should be just like money and have NO expiration date. I love CVS but this is a slap in the face. I should be able to spend them when I want to not when YOU want me to.

CVS/Caremark did not register my call confirming prior coverage in April 2015. This was in response to their forms requesting info on prior coverage. Fast forward a year later, May 2016. I was sent a bill for prior year penalties for the year and the current month (I was also informed it would be for the rest of my life) for failing to have prior coverage. This bill is over $350.00, plus they are accessing a penalty fee of $28.60 monthly. Luckily I kept all my notes regarding my contact with CVS and provided the date/time of my call. CVS was able to go back into their records and see I did in fact make this call and who their service rep was.

I have endured CVS Caremark insurance for the mail order piece of my health insurance for several years now. Every month or so there is a screw up - billing incorrectly, no one knowing what the issue is on their end, wrong RX information. I had MEDCO prior that worked like a dream but the Federal Gov't dropped them for this company. I am DONE with them. I will prefer to pay a higher price to get my specialty medication through my regular pharmacy vs deal with CVS Caremark any longer.

The CVS Pharmacy on Bryant Irvin Road, Fort Worth, Texas is the most uncomfortable pharmacy to visit. The employees seem to never look up to acknowledge a customer until you make a fake cough, never smiling and say hello or thank you after a purchase. They also do not have prescriptions filled when they say they will be ready causing a second trip. Sometimes not easy for a senior. Too many other pharmacies around.

Went to Poplar Level CVS Louisville Ky. Was told my meds would be ordered by Sandra on Mon. And filled Wed. Called and was told it wouldn't be ordered until Friday. I got no call to tell me that it would not be in - I am out of my medication has switched pharmacies twice but I have to stay with them because of insurance. I am starting a survey on Facebook to see how many people have been treated poorly by your pharmacies.

This is truly a sad scenario! My mother has been a loyal customer since there ever was a CVS. We've always received her insulin syringes through drive-thru. Now they say that they can't sell any more syringes through drive-thru - how inconvenient! I do not see any difference between the window or the counter... one must present credentials to get the product anyway. Every individual are not capable of walking through the store to the pharmacy area to obtain their items. Some people have debilitated disabilities that makes it hard. I'm wondering if this is a store policy or a HIPAA clause when purchasing such products.

I have been a long time Walgreens customer. Then unfortunately, my insurance made me change to CVS. Thinking it would be like Walgreens, I was OK with that. Then I had to refill my Lortab medication for my pain and they specified that it would be out of stock for at least a week, they told me to contact other CVS in my area to see if it would be in stock (something I thought would have been done by them for their customers, but they said that they don't do that). So I did and not one of those CVS had the medication in stock, and that it would not be available for at least a week.

** people working there. They treat customers like trash and after I had surgery they didn't fill my medicine because their employees stole a lot of ** and they were not allowed to order more. Yeah I would steer clear away from there...

Worst pharmacy ever. I have been using this pharmacy for 8 yrs and it has slowly declined to the point of extreme incompetence. Across the street is Shop Rite Pharmacy and there is where you can find real pharmacists that really know their stuff.

Went without medication for over 2 weeks because they couldn't get their act together. Supervisor hung up on me! That's the quality of their service! Hang up on people who need the meds! Way to go... Each time blaming it on the insurance company and the doctors. Each person after hours on the phone says, "It's all set." Just to get a call back saying, "We are still waiting for ___". Hope my kids hang in there before we get the medicines.

I have been a CVS customer (store 8167) for 25 years. They recently hired a new Pharmacist about one year ago and he thinks he is a physician and has a very poor attitude towards the customer. He believes he is doing you a favor by filling your meds. He stands over the counter like he is a member of the Gestapo. CVS use to have humane professionals working there that were always kind and patient! CVS has now become the worst retail Pharmacy in the U.S - I don't know what happened!

I was a ten year customer of Target pharmacy until CVS just recently bought them out. I was told I would no longer receive ANY type of discount. I was paying less than $40 per month and asked what the "new" price would be. I was told it would be $500. Aren't they already being sued over this? This makes necessary pain medication unavailable to many, many people. I had to leave and go to an independent mom and pop pharmacy.

After picking up my prescription that had been filled at this pharmacy for over 2 years, I noticed it was for half the prescribed quantity. I returned to the pharmacy to see if there was a mistake. The pharmacy tech stated his calculation resulted in him reducing the prescribed quantity to comply with insurance coverage. I called the insurance company and they stated they would cover the prescription as written by the doctor. I had the pharmacist talk to the insurance carrier but he refused to fill the prescription as written by the doctor. The pharmacist manager supported the decision and refused to cancel the order and refused to return my copay.

I have been a customer at the Penn Ave store in Wilkinsburg, PA for about three years now. Every time I go into the store, the reception that I get from the front end and pharmacy are completely opposite. The people working in front of the store greet you, and are helpful - good customer service skills. Then I reach the pharmacy, and every time, not once or even twice every time, I find myself asking, "Why are these ** working here?" Negativity breeds fast in the work place. Every experience I have had with this pharmacy has been awful! I have received unmixed medication, meaning it was supposed to be a liquid form, I get it home and realize, it's still in powder form. So I had to make another unwanted trip back to pharmacy, due to their mistake. Even that night over the phone the lady was rude and she was supposed to be the one in charge.

My son has been on a specific CRITICAL medication for YEARS. Recently, it was told to me that Caremark was not going to cover this medication that keeps my son out of the hospital based on "their professional opinion" - my son did not need this medication any longer, after 10 YEARS of him being on it! When you speak to customer service reps you will get the run around every time. It has been a nightmare dealing with this company!

Bought the CVS product -- CVS creme bleach kit for face and body. I did not read the reviews, otherwise would not have bought. Have tried couple of bleach for face like Sally Hansen before without any reaction. As most reviews say, it does leave a dark grayish mark when you wash the product. The dark gray area faded in few hours. But later left burnt marks on the applied region (product was advised to keep on for 8 minutes, had kept about 7mins). I thought it was only my skin's reaction, went online to see similar incidents. Almost 90% of the users had same reaction. Attaching photos for reference. How can they even sell after receiving such horrible reviews?

Unfortunately I have to deal with this company for the refill of my medication because my health insurance considered my 2 medicine for the kidney to be a special medicine and cannot fill up with the regular pharmacy. Call them to refill my 1st medicine. Talk to the representative and then ask them how many days will be refill. They will tell you it's for 90 days then they will tell you that you have to pay it then, so you give your card number and they will tell you that you just need to pick it up to your local pharmacy. Then you trust them it's 90 days’ supply and you are paid, then send you to another representative to complete the confusion. Told you it cannot be pick up at the store. It was need to be send to your home address or to the doctor's office so you are send again to different representative.

CONSUMER WARNING - DON'T BUY FROM CVS PHARMACY. Recently my husband was prescribed a medication for high cholesterol, he filled his first three month prescription at CVS Pharmacy at the cost of $414.99. After three months, when it was time to refill the prescription, we went to Costco thinking Costco could do a little better on the price. We were correct and were shocked to find that the cost, for the same meds, same manufacturer, same amount and same packaging was $20.86. I had expected the price at CVS Pharmacy might have been twice maybe three or four times as much as COSTCO pricing but I would have never guessed it would be TWENTY TIMES as much.

I went to CVS #7923, FL, on Saturday March 12, 2016, to get my ** prescription filled. The pharmacist Chris ** said it was on backorder. I said OK. Now this is the fourth time I have been trying to get it filled. By now I said enough was enough. So on Sunday I called CVS Caremark to see if they could help me out. They called the pharmacy and told them that they had the pills in stock. He also asked why you would tell a customer you were out. The pharmacist could not answer the question. CVS Caremark called me back with the information. I got into my car and went and got it filled. Same pharmacist from yesterday and he remembered me. But he never did say sorry for the inconvenience or apologize, which I thought was very unprofessional. My point is, if you can always try to talk to someone higher up.

I have been going to the CVS on Tomball Pkwy and Antoine for many years now but I have finally changed pharmacies because of a disrespectful pharmacist named Cherise that works there. I had been patiently waiting for my prescription for over 30 mins and then I politely asked the pharmacist Cherise if she could open the restroom for me. She rudely told me that it wasn't her job to be opening restrooms for people and she rolled her eyes at me. I stormed out of the store without even grabbing my medication. I no longer fill at CVS anymore.

I have been a loyal customer ever since you moved to this area... 20 or 30 years. You lost me today. I looked up my CVS on iPad and found a closing of 10:00 for today. If I had your email address, I could have sent you the info I found there. There was a line when I reached the pharmacy counter so I picked up a few items. When I returned the screen was going down. I called, "Help, I need my prescription!" And was rudely spoken to, informing me, with no respect or care that the closing time was 6:00. If the person had expressed apologies and explained in cordial terms about the situation, I would have been unhappy, but understanding. My father was a pharmacist who always put his customers first no matter how inconvenient it might be!

My neurosurgeon's office, called in a refill on a nerve medication, following a 360 degree lumbar fusion. They called me at 9:10 AM to say, "You're all set, I just called in your prescription refill". I called them at noon, and they said, "We are working on it". I asked "How much longer would it be?" They said, "Give us 2 more hours". I went in 2 hours and 15 minutes later, to wait another 40 minutes! It was not ready until 2:50 PM. It took 5 hours and 40 minutes to fill my prescription. I was leaning against my cane as there were no more seats left. I ended up walking out, and I sat in the car with my husband. He finally went in to get it because I was so angry!

I bought 2 Macy's gift card on Dec 23, 2015 for $100 each. One Macy's gift card worked and has a balance of $21.95 now. The other Macy's card did not work. When I went to Macy's to use it, they told me that the card was 'not loaded with funds and never been purchased'. I went back to CVS and showed them my receipt and spoken to their Consumer Relations dept and they keep sending me back to Macy's. At this time, I am still trying to get my $100 from CVS.

This happened twice with the same pharmacist. I asked for a consult. The Tech told the pharmacist. He, in turn told her to tell me to take the medication with lots of water. The first time, I let it slide. I ended up with terrible side effects, so my doctor changed the medication. When I went to fill the second medication, I again asked for a consult. This time, however, when the pharmacist tried to give me the brush off without actually consulting, I spoke up, and said that I had some specific questions, and would he please consult directly.

For 135 tablets, 10 mg generic drug, CVS charged me $93. For 90 tablets, 20 mg the same generic drug, Giant Pharmacy charged me $11. In both cases my Kaiser Permanente Insurance card was not honored. Both pharmacies are located 1 mile from each other in city where I live. I am shocked for overcharging of CVS Pharmacy.

NOTHING... No normal medications go towards the deductible! If politicians from both parties were not completely in their pockets (or investors) they would be in jail. If citizens really had a say in health care justice and accountability these crooks would rot in prison like they deserve. I was on hold for 3 hours and still didn't get any answers. I was told that in 14 days I will be sent information on which medications meets the qualifications for meeting our deductible. We have had this deplorable prescription "benefit " plan for several years with the same crap service.

Beware, I was going to transfer a med to pick-up and since it is CONTROLLED they just gasped (one would think I was transferring a couple of kilos from Colombian cartel.). What an obnoxious, sanctimonious herd of nimrods. I was told it could be picked up the day after it was due. Apparently CVS fancies themselves the morals police. I have seen more liberal episodes of ''Dragnet!" Boy, now that they do not have cigarettes and do not fill controlled drugs. Good thing they still have that giant booze section...

I have been trying to refill an prescription for my allergy medication. I was told for the last 2 weeks that they were unable to fill my prescription because they did not have enough boxes to cover the order. Now they are aware that I have been waiting for 2 weeks to get this filled but there is never enough to fill it. But I have been advised that I can buy it over the counter for 18.00. The reason that the Dr wrote the script instead of me just buying it over the counter is that there are restrictions on the amount that can dispensed each month. So why am I not a priority since I have been waiting for my refill?

CVS Mission Statement is "WE WILL NOT BE OVERSOLD. If you can find a higher price for any item, we will match it!" Purchase any five items at CVS, and then buy the same items anywhere else, and you will find you have paid 30 - 300% MORE at CVS! Another deceptive, dishonest CVS practice is to price mark at the shelf an attractive price for an item, and then at the checkout it is always 35% more. YOU MUST WATCH CAREFULLY THE PRICING AT THE REGISTER WHEN SHOPPING AT CVS... it rarely is the same as what was marked at the shelf location!

CVS charged me a $15.00 copay for every prescription. Now that I'm with Walgreens, I'm discovering most of my prescriptions are under $5.00, and Walgreens only charges the copay if the medicine is $15.00 or over. CVS has been ripping me off big-time. CVS drastically miscounted one of my prescriptions. OK, so the error was in my favor. However, I don't feel comfortable with a pharmacy that is incompetent enough to miscount medicine. One of the pharmacists at CVS was not going to sell me one of my prescriptions because she didn't feel I needed it. Last time I checked, the doctor issues the prescription, and the pharmacist is only in the business of selling it to me, not second-guessing the doctor. She only agreed to sell it to me after I got extremely upset with her.

Today I was shorted on an expensive prescription and what's strange is this is was not the first time. Since it happened before, this time I had the police send an officer to meet me at the pharmacy to see how the store would explain a shortage of 20 pills. The manager was defensive, unhelpful and made up silly excuses. I would suggest that everyone count your pills at the counter, they will never be trusted by me again.

My Husband and I are lucky to have dual coverage on our insurance. We have BCBS through my husband's job and Tricare (Champus) from his Military career. We have used CVS for a while and have been charged a copay for our medications. Which I understand that medication can be very expensive at times, but I had to use another pharmacy for a medication because a compounder had to make it and CVS who not do it. At the other pharmacy I didn't have a copay, and I like the customer service better, so when I had other prescriptions filled at this "new" pharmacy (the same ones I was getting at CVS) there were no copays, and every time we have to get an "emergency" script filled (when our other pharmacy is closed) we have a copay.

I went to CVS to get my pain medicine and pharmacist asked why I was taking this medicine and wanted Dr treatment plan before she would fill it. I told her she was not a doctor. Where did CVS pharmacist get an MD after their name? They have even called my Dr to decrease a non-narcotic pain medicine. Told my husband he was on too high pain medicine dose. His pain is so bad that he rocks back and forth all day in pain. His Dr wanted to up his pain medicine and he declined. The pharmacist today would not fill his pain medicine until Dr himself tells them diagnosis and treatment plans to get off medicine. I can show them his x-rays and many scars but they do not care. Can I make them pay for ER visit due to intense pain with blood pressure high from pain? My insurance will only pay for me to use CVS Pharmacy.

My prescription was ready to pick up. Because of the lack of common sense on the staff part I was sent back and forth between different lines a number of times for about 50 minutes. I finally told them I needed to go and couldn't afford to wait there any longer finally was checked out. IDA and CHIKERE were two women working at the CVS in MONTROSE GLENDALE CALIFORNIA. I will not return because of these two.

I went to the pharmacy to pick up a prescription for **. I have a reward card of sorts with Allergan the makers of this eye drop for dry eyes which pays for $20 dollars of my $45 copay. I presented it to the pharmacy tech who advised that it hadn't "been loaded properly" so they had to do it again and could I please wait 15-20 minutes? I was really put out as I'd already waited in line for 15 minutes but nonetheless, I decided to wait and hoped it wouldn't take that long. While I sat there the woman that was behind me in line with her very ill toddler was told they hadn't gotten to that script and if she would be so kind as to wait 20 minutes they would do it. The little girl was obviously ill and in no mood. Do you think they would prioritize her prescription? No, they didn't and after those 20 minutes, the poor thing was screaming.

On Feb.11, I called to have prescription refilled. I had two refills left but the date had run out. I knew that. So I took their option for them to contact my doctor to authorize the refill. This was on Thurs. Friday morning, the CVS called (automated) and said my prescription was ready for pickup. After lunch, they called and left the same message. I picked it up and when I got home, it was for a different medication. A med I take but didn't need then. I called them and was told they had not heard back from my doctor and the medicine that I picked up must have been an automatic refill. I'm not suppose to have that service because I don't want it. This was Friday afternoon and my doctor is closed on Friday afternoons. OK so I'll have to wait 'til Monday.

Okay so I went to CVS pharmacy to put in a prescription order. So the lady that was working at the front says she has to ask the pharmacist did they have it in. So the pharmacist came back and told her she had it. So she called my name and says "ummm I would like to know why you are getting this medication for". Now remind you this is the second time she asked me so I stated to her "didnt you ask me that before". She says "oh I cant remember everyone every time". So at this point I am pissed because she asked me for the second time like I use drugs or something.

After my trip tomorrow to retrieve 5 separate prescriptions written out for either myself or my wife will equal a total of 11 different trips in order to fill a total of 6 prescriptions. First, there was a dispute with the "drugs by mail" program, who kept sending me to their HR department for information. After numerous calls, emails, I told them I was no longer interested in using their new drugs by mail program. If their employees in this department were so stupid to keep sending me to their HR department, how long would it be before my prescriptions were lost? I never had a bad word with any of the pharmacy employees until I tried to fill the orders that I no longer wanted delivered to my home. That was when I discovered someone with CVS had transferred all of my prescriptions to another pharmacy but didn't bother telling me which pharmacy.

As usual, CVS staff were helpful in helping me find items. The cashier was also polite, cordial, and extremely helpful. I shop there a few times a week and always have good experiences.

This is in regards to Longs CVS in Hawaii. Do you know that they automatically do refills? I don't want this. The doctor may change the medication as is what happened and I was stuck with something I don't need. Not to mention the number of phone calls I get from them daily reminding me to pick up medication. The medication I need they give me a hard time about. They lose the refills and tell me I cannot refill it because my insurance carrier won't do it. I have even offered other discounts and they have refused me. This isn't a caring health pharmacy I am so fed up with them.

The last couple of years, I have seen firsthand and heard stories from people about how the pharmacy treats people with certain aliments or impairments. My sister used to be a ** addict. One day she woke up and decided this life was not for her. Our family was relieved to see she wanted to change, so we took her to get help and she was given ** by a doctor. She told me that every time she went to get her prescription, she was looked at and spoken to in a condescending manner. After seeing posts about this, I have noticed that she was not the only one to feel this way. It became such an issue, that the prescribing doctor, after several complaints from other patients, had to send all his patients to another pharmacy, because people who WANTED HELP, felt uncomfortable.

I am having cataract surgery on Feb. 10, 2016. My Dr gave me 2 coupons for the eye drops needed. One was for ** and one for **. When I went to pay they said I could not use the coupons because I had state insurance. I have Medicare and Blue Cross Blue Shield. Can you explain further?

I was about to change jobs and needed my prescription filled and I was told I needed to go through CVS Caremark to cover me for a longer period of time. I spoke with them several times. My doctor put in the refill on Monday and I told CVS I needed it filled before the end of the month when my insurance would run out. I called to check in on my prescription on Friday the 29th where I was told it was in process. Saturday the 30th I was told they couldn't fill it because another pharmacy filled it. So I called the other pharmacy and asked them to reverse it. Called CVS again. They had to manually put it back through. She said it went through the but since I was concerned about it just to call and make sure it shows up tomorrow.

I have been very ill for many years now and have had to take many medications. I recently had to change ALL my RX'S over to CVS from RITE AID due to my Medicare plan only uses CVS to fill RX (monopoly... no choice in a pharmacy). I have had nonstop problems with CVS not only refusing to fill my RX as Medicare says they will and according to DEA but apparently CVS has "their own rules". They don't need to follow the rules of your insurance or DEA. They have "their own policy on when they will or will not refill RX'S. They not only make sure I run out and they run out of medicine but they lose refills or don't document them telling me I have none. I call dr and wait to hear back from Dr's office then get a call back a couple days later to find out CVS HAS ORIGINAL WITH REFILLS ON FILE.

CVS gift card (plastic) didn't work at store and showed "0 Balance". CVS customer service wasn't helpful at all.

The CVS pharmacy is the worst. I had to switch pharmacies since the one I normally go to closed down. At my old pharmacy I never had an issue with my controlled medication for 5 years. They would fill it either on the usual 30 days or three days the earliest. Well when I went to CVS and dropped it off two days early they said it's set to be filled. I go pick it up and then they said no it can't be filled and gave me a date AFTER my medication runs out. After talking to the manager she said, "Tomorrow it will be ready." Well that tomorrow is today and then they tell me in two days. I wanted to scream. I can't keep going back and forth like this. I even called beforehand and it was being filled they said but when I get there I get another date. Argh! I'm taking my business to Rite Aid after this.

I have been using this pharmacy 4 years, every month they have a problem. This month I tried calling in my prescription to be filled which has been there a month. They told me it would be an hour. Call back in an hour and they didn't fill it because I don't have insurance. So I went in there to pick up the paper and take it elsewhere and they lost my script. It's now 5:17 pm and I have blood cancer. I've been without my meds all day in pain. These people are incompetent, lack English, and are screwing with people's meds. CVS how about you start hiring people that speak English and maybe US born who hold education? This place is a joke, never again.

CVS CareMark has been the worst pharmacy to deal with. First, they never reached out to me in any capacity to inform me that they will be managing all my pharmacy needs based on updates to my insurance. I had to find out after being rejected while at a CVS (no joke) that my insurance was out-of-date. After going home, and many phone calls later, discovered my insurance was now through CVS.

I have to use Caremark because unfortunately it's the insurance company that my work has for specialty medication. This has been so far the worst experience that I have had with trying to get a medication. These people are rude and they give you no answers. The whole month of January has passed and I still don't have the medication I require. They have several departments and apparently you have to register with EACH and everyone of them to accomplish something as important as dispensing medication. I'm not trying to get hair products or nail polish here, but MEDICATION people... The last lady was so rude that she starting yelling at me. Just hung up the phone and called someone else. BAD customer service.

We bought 2 Kohl's Gift Cards for $100 each and they show activated on our receipt. We went to Kohl's and they say the cards are not activated. 4 weeks later and several hours on the phone with CVS and Kohl's and we are still getting the run around. Kohl's system shows that CVS started the activation, but never finished it in their system. CVS has now escalated the problem to corporate and we were told it could take another 10 days to resolve. All they have to do according to Kohl's is finish the transaction. We are out $200 dollars now for 4 weeks and hours of our time. Very frustrated. We will NEVER buy a gift card from CVS again. I hope that we will see our money soon. Please beware when buying gift cards from CVS as they are no help at all when you have an issue!!!

I was never told that they would replace my already generic prescription with another generic. When I received it I saw it's a generic that I do not like to take due to the side effects. When I called in to return it they informed me after placing me on hold NUMEROUS times that I cannot return it once I have received it. I asked to just cancel the prescription and if it would interfere in refilling it elsewhere and the rep said, "No, it would not."

This store on 103rd in Watts, California is the worst CVS I have ever been to. The managers are not attentive with minimal customer service skills and the pharmacy line is the longest line I have had to wait in comparison to other CVS stores I've shopped at. Something really needs to be done. Just because the store is in an impoverished area doesn't mean the quality of the store should be any less than in any other area. If you can help it NEVER COME TO THIS LOCATION!

I was blown up in Afghanistan by an IED and now live on a steady diet of pain medication so I can perform such miraculous events like walking, going to the toilet, shopping for food, life actions without living in an assisted jail. My family had Rite Aid and medication to keep me functional was within our means, my wife's insurance changed and now we had to switch to CVS. Prior to the change I was paying ninety dollars for a month's worth of one of my pain medication **. Now CVS wants to charge me over $900 dollars for the same exact prescription. I simply can't afford it and will most likely drink myself into a grave within months or simply blow my brains out.

I am on HIV medication **. I have been taking since its introduction and have had relatively few issues with the insurance company. Furthermore, I have been receiving the medicine from one pharmacy for years. However, I changed jobs and so my insurance company changed to CVS Caremark. CVS Caremark should have a new case opened with the FTC. The try very hard to funnel you into using CVS or the mail order. However, it still is a choice, you just have to pay a higher copay. However, with the ** they have categorized that medicine as a specialty medicine and they decided that I needed their good grace to handle the maintenance and taking of the prescription. They went so far as to call my doctor and tell them they were handling my new prescription (no approval ever given) then they cut me off from using any pharmacy but them.

I have been on an important medication for over 14 years. The same medication used to be filled by the "regular" pharmacy, but last year, it was moved to the specialty pharmacy. I've had dealings with this particular group in the past and I have unfortunately almost never had a good experience. Please note - DO NOT TRUST THE AUTOMATIC REFILLS. Even when they call me, they don't always ship and so, you are lulled into a false sense of security, only to find out a little late that it has still not been shipped. You need to set it up to call them. You also should complain to your HR dept or whoever helps set up/agree to your insurance (if you can even figure out who that is in today's environment). Perhaps if we complain enough they'll get sick of it and move to something that works better.

Finally after 4 phone calls and 2 hours of personal time I have come to the conclusion that this is possibly one of the worst customer service experiences I have ever had. Unfortunately my husband's company switched over to CVS/Caremark in 2016 (previously we received benefits from Express Scripts and the customer service was excellent). My prescription has always been covered 100% that is until today... my doctor submitted my prescription to CVS/Caremark and shortly after I received an email and bill for $118. After phone calls to CVS/Caremark and several customer service reps, I am advised that my prescription is not covered under CVS/Caremark benefits and perhaps I should consider taking a different medication or look into other medical treatments - really??!!

I ordered a prescription in December 2015 of ** 40 mg 90 day supply. In the past the prescription has cost me $155.00 for that period. They informed me it is now $343.43 as of my new benefit year 2016. They are very confusing. I ordered it in 2015 on my old benefit, but they said they weren't sure how to charge my account and if I would agree to it because of the increase, there was no increase until 2016! I need my medication. I've emailed them numerous times and they call me back and ask me to call the number on the back of my card to speak to a rep to authorize payment. That number is the most user unfriendly number I've ever dealt with and after 5 minutes I've had enough of it and hang up. I can't take the generic form of ** and it seems everyone I deal with except my doctor wants me to. Every message I send them on their secure site, they answer with the standard..."we're sorry", but never get into the answer I need.

I called 800-SHOPCVS to ask why I haven't been receiving weekly ad email alerts. I had previously signed up. I logged into my CVS account and tried subscribing to email alerts again. Their system indicated that I was already subscribed. So, I decided to call CVS customer Cerberus. They finally answered after 17 MINUTES ON HOLD! While on hold I emailed customer service with same complaint and the response: "Thank you for your feedback. If you requested a response, you will receive it within five business days." Seriously? Five days!?! That's ridiculous! Back to the customer no-service telephone call, CSR requested my Extracare card number then put me on another "brief" hold. Another 5 minutes!!!

The system in place does not give priority, in the least, to the patient. The so-called "customer service" agents can provide little beyond standard answers, do not always get the names of the medications correct, and are consistently unable to provide substantial information when something goes wrong -- which is frequent -- because they are merely call-center agents with absolutely no discretionary power. I have several times spent one hour or more trying to sort things out, getting transferred from one department to another with long periods of being on hold, only to have to begin again.

This is the worst run retail business I have ever dealt with. If most companies treated their customers as poorly as CVS does they would not be in business long. The company I work for switched to CVS Caremark for our prescription plan a couple of years ago and it has been an unpleasant experience. I take heart medicine, 5 of them to be exact and it seems every time I have to get a refill there's a problem. It's become one of the things I dread... dealing with CVS. Recently my wife was diagnosed with cancer and was given 3/6 months to live and now she has quite a few prescriptions as well but the last time I went there I was picking up 3 prescriptions and went through the drive through and they said I had 3 so I gave them the card and paid and drove away.

Against better judgement, having retired as a pharmacy technician and having spent years hearing the horror stories of mail order pharmacy, I signed up for it with our prescription provider on my husband's insurance. That is CVS Pharmacy. I didn't actually CHOOSE to sign up, but was forced to. After years of being with them and using the insurance successfully at a local non-CVS pharmacy, I started getting letters from them suggesting I use mail order. I am very medication sensitive and MANY maintenance medications are ones I can't take, so don't want a 90 days supply of pills laying around, OR that I paid for, if I can't take them. So, I continued to use a local non-cvs pharmacy and got 30 days supplies.

Have two people sick in my family. We tried buy two boxes of ** cold and sinus. Person acted as if she wasn't sure she wanted to sell it. Went to the back to talk to someone and came back saying their system was down and it wouldn't allow them to sell it to us. What's the deal? It's a controlled substance, I get it. But we are giving you our IDs and you can check that neither of us have bought this in forever. Two separate sales. I'm allowed to buy it! Extremely frustrated that a place where we turn to when we need help can just turn us down like that. No big deal, I drove down the street and got the same thing at rite-aid. Won't be going back to ANY CVS anytime soon! Here is the address. Do NOT recommend! Costa Mesa Shopping Center, 175 E 17th St, Costa Mesa, CA 92627.

Unfortunately just switched drug coverage to this useless company and have had two doctors submit a total of seven prescriptions. ALL have been rejected for one reason or another... From needing prior approval (yet their formulary shows it as a simple Tier 2 drug!!) to not being dated properly to being submitted prior to the January 1 starting date EVEN THOUGH I SPECIFICALLY SAID I WAS A NEW JAN. 1 ENROLLEE. Why did I ever change from AARP/United! So screw your mail order service; we'll start all over again with the local pharmacy which at least is operated by people with brains... Who CARE.

After nearly a month of attempting to set up my 90 day supply of diabetic medications at the promised huge savings, this evening I have given up on this company. My physician placed my prescriptions in an envelope on Dec 2, 2015 and mailed them to the CVS/caremark pharmacy for me as requested. I called the number on the back of my BCBS card to check the status of my prescriptions and the recording said to wait 10 days for updates on new orders. I followed that advice and called back 10 days later and still heard there was nothing in place for me. I talked to someone in customer care and they told me my orders had never arrived. I was told to have my doctor fax them to them and it would take 3 days. That was 15 Dec 2015.

These people are insane. Someday they will kill somebody. It's just a matter of time. No matter what you do you can not get an order filled right the first time. Plus, they will place your prescription on hold without telling you. When you call to consent they will lose your call. If you ask to speak with a manager they will hang up on you. If you fax 2 prescriptions on the same piece of paper they will fill 1 but not the other. When you ask them about that they will say only 1 was received. If you ask them to check the fax again they will say the fax cannot be located.

I was shopping for razor blades at the CVS Pharmacy at SW 34th ST and Archer Road in Gainesville, Florida when a small TV set mounted on the shelf began recording my presence. Also an auditory announcement came on that my presence was known by the staff, etc. I was extremely offended by these intrusive devices and will never buy another thing at CVS.

I purchased a 90 day supply of Bausch+Lomb Biotrue daily wear contact lenses 3 weeks ago. The lenses are defective and/or are mislabeled. I requested a replacement of these 90 defective contact lenses. CVS refuses to issue a refund or replacement. CVS also refused to contact the manufacturer. I was told by CVS that I must deal with the manufacturer. The three people I spoke with at CVS OPTICAL were, at times, rude and belligerent. I have contacted my attorney and he indicated that, under California law, CVS has warranty obligations to me, which CVS denies having.

I am yet another consumer who must deal with CVS pharmacy and without failure, every RX transaction, from physician writing clear RX (Brand Only) to actual pick-up, is a nightmare. All the medications are grossly trumped up. Even if physician has written in big bold letters BRAND ONLY, CVS will still fill the far more profitable generic. I've caught them at this game numerous times. Cost of medications is Always significantly higher than other drugstores. Ditto all products in the store. My own insurance company (BC/BS), has made several phone calls on my behalf to get critical medication overrides done. Nope, CVS has its own stupid rules it follows.

CVS Wakulla has serious issues and lots of folks I know have quit using them. I switched my Rx from CVS Tallahassee for convenience, but switch back to CVS #710 for the following reasons: I have been a CVS customer for a while and I never had problems there. I moved to #1256 when I moved to the beach. CVS #1256 Apalachee Pkwy & Magnolia implied my doctor never faxed Rx when my ARNP said they clearly did. She indicated she called them and they had no clue what she was talking about. They have no right to play doctor with my health. In Nov 2015, I moved to CVS #5069 in Wakulla, even closer to the beach and the problems escalated.

I use the mail order prescription service because it is much cheaper than at CVS pharmacy. If I could get the prescriptions for the same price at the store, I would never use the mail-in service. You can never get the same answer from 2 different people at CVS Caremark. I hope that the year 2016 is better for them because their score for 2015 is FFF---. I do everything that they tell me to do and I still can't get my pain medication on time. I was mailing my prescriptions to Illinois but I started mailing them directly to Pittsburgh because they couldn't get it from their facility in Illinois to Pittsburgh, so the prescriptions could be filed on time. I have been told to go to the pharmacy and pick it up. Which I would happy to do so if they charged me the same price. I was told that because I called to check on my medication it was slowing up them filling the prescriptions.

My Doctor sent in a request for ** back in September 2015. I received a letter from Caremark with the PA Approval number. Every time I call they say "yes you should received the medication in 3 days." I call back and they tell me someone made a mistake. My insurance company, my doctor, and I have called. When my Doctor calls they tell them to have me call. When I call they tell me to gave my doctor call. I just received a phone message from Caremark that it was time to refill my prescription again. When I call they say it must have been a mistake. I will never receive my medication from this place.

Target pharmacies was pretty good to me for more than ten years. CVS just bought out Target's pharmacies and now I will no longer get cash discounts for the medications I will need for the rest of my life. Not only does CVS not give cash discounts on any controlled substance, but they don't even give any for a schedule THREE medication. Nothing. If I were stuck with CVS and didn't have any other options, I would have to live my life in extreme pain. One medication went from $33 per month to nearly $500. No one can afford that which means you go without.

Overall my experience with the CVS minute clinic I go to has been good. My Question is, Why is it that they can prescribe inhalers, ** etc, for my asthma, but not the medication I use in my Nebulizer txs? This makes no sense to me. I can get antibiotics, **, almost anything to take care of a sinus infection, BUT NOT THE MEDS I NEED FOR TXS. If anyone can answer this PLEASE DO!!! Thanks.

CVS PHARMACY, 5621 Sargent Rd., Hyattsville, MD 20782. I'm very sick and needed to get my prescription filled. I specifically asked if they had the medication while I was there and they said yes. Once I arrived for my hour pick-up, they told me they didn't have the medication. I am so irritated because I barely want to be out of the house because I'm sick and on top of that I sacrificed to wait around for 1 hour just for them to backtrack and tell me they didn't have it. I feel like they could have at least called me. They advised me to call their other locations which I also felt they could have called for me since they made the mistake. I am always having problems with this location but this is the closest one to me which sucks. I wish they would really get it together!!!

I recently purchased two Visa gift cards from a CVS at 2945 Goodman Road in Southaven, MS. The cashier could only print one receipt for multiple gift cards that were being gifted to separate parts of the country. Even though the receipt showed activated, I had a problem with one of my prepaid Visa gift cards. However, the manager was not able to print more than one receipt for a multiple gift card purchase. I believe this problem could've easily been resolved if each card would have been distributed with its own receipt. However, CVS is not willing to accommodate for such needs. In fact they weren't willing to let me return the cards and purchase them on separate receipts. The customer service was poor, the cashier was incompetent, and they were not willing to work with me to get the issue resolved. I will never, never shop at a CVS again based on the way I was treated today.

If I could give negative star ratings I would. I pay an ungodly amount each month for this insurance and every song RX has to have PA and then a 3 business day wait.

Went to CVS Pharmacy to get a prescription filled for my son. They charged me $65.99. A few days later I took my son to the dentist and he prescribed another prescription. I called CVS. They said it would be $60 to fill this prescription. I thought I'm going to run by Sams at Sams prescriptions. At CVS told me was $65, at Sams it was less than 10. Never go to a CVS Pharmacy. Their staff is rude and they lie. All of a sudden, they could give me a $20 discount on the $65.99 that they charged me, so I call this price gouging. If you're not smart enough to go to others pharmacies, they will take you for every penny you have. Never ever use a CVS Pharmacy. They need to be run out of the United States price gouging. Their owners need to go to jail just like the young man that was price gouging on the cancer drug. I put them in the same category.

I purchased a shower chair Dec 5 on my way to funeral in Waco. Go to my son's home after funeral and he had already purchased a shower chair and taken it out of box. So I put the one I bought back in car unopened. On Dec 7 when traveling home I stopped at same CVS on Rock Prairie where I purchased it two days before and returned it. I was given a refund receipt either the last four digits of my credit card showing. The refund never credited to my account after a week. I called corporate 1-800 number and explained.

** the district manager of CVS Pharmacy said he would send out a gift card to me for the problem that happened at 4251 SE 44th St, Oklahoma City, OK with a employee who was rude with me... Never sent out one and lied to me. He would then calls me early in the morning and accused me of calling a store and cussing them out... I don't know what ** is up to but I think he screwed up for not sending me out the gift card that I have never received it that has been going on over a week now... So he makes excuses... I called CVS 1 800 # to complain and waiting for them to get in touch with me.

Ever since my employer in Georgia switched our Rx coverage to CVS caremark, my health has been jeopardized. This is due to medications that I have been on for over 6-8 years are requiring preauthorization now on a yearly basis. Previously, the previous Rx carrier required initial authorization and not every year. In turn the time to get approval has been delayed for 2+ weeks. Thus without the medications, my health is jeopardized. Secondly, my diabetic medicine has to be changed as it no longer covered. It was working fine. There is an old adage, "If it is not broken, do not fix it." So again, my health has been affected. Diabetes is not something to play with. Instead, this company will cause an early demise by playing God.

Excuse after excuse, story after story since November 16, 2015. I have been trying to get a medication mailed to my home address. This is not the first time of difficulties/issues I have had with the mail in RX service over the years since the health insurance company has mandated their use. I finally was able to get the prescription filled at a different vendor. I am currently trying to get the monies back that were paid for my portion of the co-pay to them for medicines I never received. This too I am sure will be another event of weeks of frustration.

Going to same CVS for 15 years. I have been getting the same medication for the last 6 years. A narcotic pain medication for a chronic extremely painful condition. Yet almost every month when I go to get it filled, they never have it. They used their quota for the month. Usually, the first thing done is they grab a calculator to see if I'm "allowed" to get it filled. Even 1 day early and I get sent away and when I go back, SURPRISE, they are all out. I feel like I'm being treated like a drug addict and I should not have to feel like that. I realize the laws governing narcotic prescriptions have become more stringent, but sometimes the staff act like DEA. What's a person to do? Suffer or continue to be degraded? Not many pharmacies even carry my meds, so I'm stuck between a rock and a hard place. Any suggestions would be most appreciated.

I called to ask Customer Service if with new insurance, the patients need new order of prescription. She said, "Yes," and so, I asked her to transfer me to pharmacist. She transferred me to retail pharmacy. Wrong number. After being on hold for 7 min, then after the second person asked me many identifying questions, transferred me again and I was on hold for another 5 to six minutes, then a person answered but in a fast, unclear voice. When I asked him to speak slowly, he hung up the phone. I called again. Another person answered and when I said to him about my bad experience, he hung up the phone also.

At least 50% of the time (and I'm being generous) they are "all out" of one of my very basic prescriptions and I have to make several phone calls just to fill one script. First they are out, then they ordered the wrong thing or the vendor delivered the wrong thing or some other excuse. The staff is judgmental and rude and violate my privacy by yelling out one of the names of my prescriptions, as mentioned in another review of a CVS pharmacy. One can only conclude that this is a wide-spread company policy. I finally had enough and transferred my prescriptions to the local Target store, and my copays were actually cheaper! After reading some of the other reviews I at least feel better that I am not alone in the way I have been treated. I really used to like Rainbow Pharmacies and was sad when my local one closed. There service was so much better. I am hopeful that at least Target can't possibly be as bad as CVS has been!

For months now my mother and I have had to fight for our medications. CVS gives 30 pills for 31 days. They do not begin to count the day that you begin to take medications, they begin with day after. Have spoken to pharmacists and they say it is state law, so I printed law, took in, along with federal emergency law saying we can have 10 days worth of medications in case of emergencies. Pharmacists said state law supersedes federal law. Next their answers was that it is CVS policy to fill 30 days worth of pills for 31 days. Asked several times for head pharmacist to call, but am still waiting. Who gives them the right to limit medications?

I have been going to CVS for years. As well have been going to the same Dr. Now all of a sudden my Dr. isn't in their magic circle coverage area and they don't want to fill. My insurance regulates me only to CVS. When I asked pharmacist to tell my insurance in hopes I could go to Walgreens she became very agitated and yelling at me about how I need to just change my Dr. or deal without. When did pharmacists become drs that they can refuse care? Will be calling corporate district manager until I receive satisfaction! New insurance, I will make sure CVS isn't only option this time.

Wednesday, November 25th 2015 at approximately 6 p.m., I approached the drive thru at the CVS Pharmacy. The location: 1551 County Road 220, Orange Park, Florida 32073; Store number 5189. I had an embarrassing, unpleasant, and unprofessional experience with the Pharmacy "girl" at the window! She announced verbally, (where the public could hear) the names of two of my medications that were not available. She broke the HIPPA law that I am protected by for my confidentiality in treatment!!! She claimed that everyone was out of one of the two prescriptions, that she again announced out loud, and said the other one, that she again announced out loud, would have to be ordered. She claimed that they had called me and left a message about these prescriptions.

Script for ** was 25mg. Dr didn't check dosage and increased to 75mg. CVS didn't think to call me to verify the increase. After taking meds one month, breathing, coughing, difficult stools, etc. Diabetes, Lung Disease Phys.

Very rarely is picking up a prescription at this Phoenix CVS location a smooth or pleasant experience. This is the 4th time I've had an issue with the this particular pharmacy giving me the wrong amount or incorrect product. I have have been getting my prescription filled there for a couple of years, only because my insurance only uses CVS. On two separate occasions I have been given the wrong medical supplies. When I returned to the store to purchase the correct ones, the pharmacist insisted on running a new prescription for them because they could not exchange product once it leaves the pharmacy. This is completely understandable so he refilled the prescription again. This messed up the order for my next refill which they tried to deny me because it had "already been filled." I had to contact my doctor to have them send over a new prescription.

My Doctor forgot to phone prescriptions before he went on vacation for Thanksgiving. Therefore, this left me with no meds for a week. I called my insurance company and representative said there is no problem with refilling them on their end. It is up to the Pharmacy. The two medications is for Hypertension. I called CVS and because I did not take the medication everyday I still had pills over the 30 days so this makes the prescription invalid. So I was told no meds until Doctor put them in, and that won't be until after Thanksgiving. Since Insurance had no problem filling this, they could have at least gave me a week's supply until prescriptions are put through.

We have had multiple issues with this particular store, but this day the cashier at the front of store was immediately hateful, rude, and just flat-out disrespectful. I dont believe I have ever encountered a retail worker with such an attitude and that is saying A LOT. She huffed, puffed, slammed my items around, rolled her eyes at me and just had an attitude all the way around. She then got even more mad when she had to re-ring an item because the price was wrong on it. I finally had to ask her if there was a problem. She replied by rolling her eyes, putting my change on the counter and saying "have a nice day" in a very condescending tone. A sweet older lady behind me got the same treatment. If it wasnt for our insurance forcing us to go with CVS I would never step foot back in that place.

Waited in the CVS drive through line for 16 minutes no one answered the bell. They looked out the window and walked away. Been a customer of them for years and this is been increasing in issue.

I have been ordering from CVS Caremark for many years. Back in June, I placed an order for my 90 day supply of diabetic test strips. Evidently, there was an error with the postal service and the shipment has been returned. I asked them to send out another shipment since I had already paid for it and so did my insurance company. They told me they were not responsible for the shipment being returned. They then told me to take it up with the postal service, that had no results. They then told me that anything returned to them would be destroyed. Since these are not pills why would they destroy diabetic test strips?

In the Eureka store on Harris st, I went into store with my receipt and my return. I had purchased the items in another store which is approximately 10 miles from the Harris st. CVS. I shop in all cvs stores in my area... There are 4 cvs stores. Tonight I was told I had to take my return back to the store I purchased because I am a "habitual returner". I not only shop in all cvs stores in my area I also get all of my prescription medicine there. I asked the mgr that was being denied a return why and he proceeded to say I have returned items before without a receipt... However I had my receipt and the items were unused, unopened and I had just bought them this morning... He did NOT RETURN my purchase which was over $20 worth of merchandise. He was rude and told me I had to take it back to the store I bought it.

Unfilled prescription. I am always going without my meds. I hear excuse after excuse. They are playing with my health. My life saving meds, I had to go without for three days. When I re enroll for insurance, I will make absolutely sure that I am not dictated to use this pharmacy. I hope this country goes to socialize medicine so we can put incompetent companies like CVS out of business. Very uncaring and unprofessional of you CVS!

CVS Caremark (CVS) strongly suggests!! their pharmacy be used for prescriptions. Caremark changes meds for diabetics every January (Can you suspect KICKBACKS??). The individual must once again acclimate to the meds (and often never acclimates). What harm is this doing the body. Used 1 med for many years. Worked great. Now suffer pancreatitis & other maladies I suspect due to the new meds (strong warnings on all these meds they can/may cause pancreatitis and/or pancreatic cancer). What a fear to have planted in my psyche. OH WELL. BIG BUSINESS MARCHES ON!!

On 11/10/2015, at approximately 20:00 hours, I arrived at the CVS located at 1685 Tully Road, San Jose CA, 95122. Upon entering the store I obtained a red hand carry shopping basket and began walking toward the area where the shaving items are on display. Before I could walk down the isle a white male CVS staff walked quickly in my direction and said "can l help you find something?" in a loud voice as if were trying to deter me from theft. I replied to the CVS Staff worker in a loud voice "No! Looks like you're working quality control" and he laughed.

I have experienced for the past 3 or 4 years come the end of the year in Oct/Nov timeframe my prescriptions are getting refilled without my authorization by the pharmacy. This has happened at 2 locations. The first time it happened a pharmacy tech. making calls to those on maintenance prescriptions that were not enrolled in auto refill asking if I want my Rx's refilled. I told her "no" and that I manage on my own and when I can pay for them I call in the refill. Well within 2 days I started getting reminder calls to pick up my Rx's. I was furious since I told her not to process the refills. She did it anyway and she also enrolled me in auto refill against my wishes. Contacted the corporate office and they resolved.

Absolutely horrible. I don't even know why they existed. They always get the cheapest brand for our prescriptions. Honestly, I was allergic to one particular brand of medicine. They gave it to me and blame it on the doctor for not prescribing the correct brand of medicine. I am just like, "What the **?" I stated so many time that I cannot use that brand but every time... This is why I switched back to Walgreens. The Walgreen in Brookhurt Street in Anaheim is pitifully crap. I am blown away how horrible their customer service is. I came in to exchange my medicine because they gave me the wrong one and they had the nerve to tell me to come back five days later to talk to their manager. What does the manager even do? Party all day and ditch work? Pathetic. I believe Walgreens has the best service compared to this CVS. It is time-consuming and truly so annoying.

Customer for years. One time 2 yrs ago requested prescription early - Tramadol. Never happen again. Went to md. Ok a prescription, they refused. When I call it in, they send me a pickup 1 days? Called. Jim said don't see on screen. Concern of how my profile is being manipulated. When I order online, it will not show up. So I order again. Concerned on how that looks sending to my dr. When shopping hear them talk poorly about customers. Denise manager, very nice. However they play games ignoring my request of refill. Hide till day it is due. Feel harassed.

My wife has a tooth infection and is in a lot of pain. She went to get her prescription filled for antibiotics and she doesn't have the actual insurance card yet. She has paperwork with all the info and all the pharmacist has to do is call and verify her info. She has done it at Walgreens and Target without any issues. Anyway when she hands the women the paperwork at CVS she looks at my wife and rolls her eyes, and says "I can't do anything with this. You can call yourself to get the policy and bin numbers etc."... My wife looks at her and says she hasn't had to do that at any other pharmacy. Why can't you just do your job? The pharmacist says "If you want it filled here you can call, if you don't want to call go somewhere else!"... I just stared at her in disbelief. My wife got teary eyed.

Please explain why I walk into a CVS Pharmacy and gone are the experienced pharmacists. They have been replaced with new graduates who 1.) can't be bothered with helping customers 2.) have zero personalities and 3.) are obviously inexperienced. I find it completely irresponsible of CVS to be obviously making a decision to get rid of the older pharmacists and replace them with new, young graduates. I have gone to the same pharmacy for 7 yrs and have built a relationship with my pharmacist, who always was there to help me, listen to complaints, etc and he knew me and my husband and kids. Now? He was fired and replaced with some rude, gum-chomping girl who won't even look up at the customers. What is CVS thinking???

This is a training facility on the corner of West Little York and Hwy 6. They promised 5 years ago to put up a sign and it still is not done. Their computer records are not up to date, techs fill prescriptions, you can wait 15 minutes or longer in your car as only 2 people work at the same time. I cannot afford to go to a doctor for every refill because they lose their paperwork.

I have a prescription for **, 30 count. CVS will only fill half of the prescription. It's not Insurance. I talked to United Health. I have talked to the Dr. Rick ** office. I don't understand and am not given a satisfactory answer to why only 15 for every 30 days. Can a pharmacy just decide to cut your prescription. I talked to the doctor's office. They called in 30 day supply. I would be willing to pay for the other 15 myself. CVS: 281-232-7014.

I normally shop at the CVS located at the corner of Highway 249 and Antoine Rd in Houston, Texas. Most recently being Sunday, October 25, 2015. For the past three visits and Sunday ads, this store doesn't have the product as advertised or the manager seem to place their own personal terms and conditions on products which the paper doesn't state. I even had the manager tell me an advertised product was a mistake and there was no way they would sell it for the advertised price anyway. So, it was definitely a mistake. Instead of apologizing he made it seem as though I were nuts to expect them to have it in the store. This is all of the time.

The CVS closest to me is always very good. Everything is easy to do pickups, drop-offs, flu shots. In 14 years, I've never had a problem getting service of any kind. They usually fast to fill a prescription. If they are busy, I always get on within the time they said it would be ready.

I had to fill a prescription. My wife went in I stayed in the car. She came out 30 min later almost in tears saying that the girl who filled my prescription yelled and talked down to her. My wife is 66 yrs. old and the young girl maybe 22 but when my wife told me I got angry and we went in and I asked for her. Then I confronted her about the matter and I was not nice about it. I told her in a very loud and direct voice she needs training in dealing with customers. Her supervisor talked to me to calm me down while security watch on. I will never shop at CVS or its pharmacies again. Target pharmacy here I come. PS. CVS pharmacy 20th st. West and Ave. J Lancaster Ca. 12 midnight shift the girl's name ** her manager name **.

The CVS at 2 S Bedford St, Madison, WI 53703 refused to fill my prescription for the emergency contraceptive **. I was told they would order it for me and would be in at 2:00 pm the next day. When I went back at 6:00 pm the pharmacist on duty told me it was never ordered and to "find a different pharmacy". This was my first and absolute last dealing with this pharmacy. Completely unprofessional and a violation of Wisconsin law to refuse my prescription.

Recently I went to a CVS pharmacy, where I have been going regularly for a few years, to get my pain meds refilled. While there the pharmacist said, "There will be a short supply of this medicine going forward." When I asked him to clarify, he said that he felt I should be "weaning from the medicine." I asked him if he had spoken to my physicians, including my orthopedist and pain management physician. He said "No." So I called CVS consumer support, and they told me that the pharmacist has discretion based on his own professional judgement. I have intractable pain and have had life-threatening reactions to NSAIDS, and my doctors are most familiar with my conditions and history, whereas the pharmacist has almost no background on my medical issues.

Since 10/5, I have been trying to reorder the meds with remaining flex$/other cards, refills for meds are not released as of today 10/ 20! Reps have put me on hold, took manual orders, etc and they still cannot confirm that order shipped. Last rep hung up on me today.

Reply to Rusell not sure what strength or how many a day. I just want you to know there is discount rx cards out there. GoodRx is one of them. I use GoodRx more than my insurance card. Good. Luck. CVS is the highest cost pharmacy. I had to pay 188 for one of my meds. When I got home I went to GoodRx for the same meds. Walgreens, Sam's Club and Walmart with the GoodRx card charges 51 and change.

Incompetency CVS Pharmacy Pflugerville, Texas Pecan and FM 1825 - The first mistake they made, I easily overlooked and counted it as a human error. They didn't give me the right count on my prescription. But after, I returned to get the right count of medicine. I returned home and they had given me the wrong medicine all together, giving me another prescription that I refilled that I already had and didn't need. I returned the third time and went home, though I had the right prescription this time, they still had not given me the accurate count. The odd thing was they had counted them out in front of me. Therefore, I would say it wasn't a mistake the third time around, and most likely not even the first! That was one month.

When our insurance required us to switch to CVS, they wouldn't take our bottles from our old pharmacy down the road and switch them over (by contacting them and getting our orders). They had us call all the doctors and get new prescription orders sent to cvs. I thought that wasn't right and sure enough that's not how it's advertised. But of course we did it because it was the only way they would do it. Rockville, Indiana.

CVS Caremark denied my 12-year-old daughter's ADHD medication on the grounds of it not being medically necessary. They issued this denial despite copious documentation to the contrary from my daughter's treating pediatrician as well as her pediatric neurologist. The documentation clearly indicated she did not do well on the alternative generics and was to remain on the brand medication as prescribed. The bureaucrats with CVS who know nothing of my daughter's condition and never examined her claim to know better than the treating physicians and insist her medication is not medically necessary. This is how they justify the denial of the preauthorization and refuse to provide a name or responsible party with whom we can engage and hold accountable. How convenient for them!

The CVS Pharmacy at 1792 Grand Ave. in San Diego has terrible customer service. I have prescriptions that need to be filled. I consistently have problems getting what I need and it always ends up that a pharmacist needs to get involved. They treat me poorly and it's a struggle to get what I already have a prescription for from my doctor. Not only have I been denied having my prescriptions filled, I have been rudely told to get the prescriptions filled somewhere else. I have had to miss work, lost money, and lost sleep due to the pain I was in while off my medications. I hold both the pharmacist and CVS accountable. This has happened multiple times at this location.

I had doctor's order to get a three month supply for my specialty medication. I used to get it at the local CVS pharmacy. Then they switched me to their "Specialty Pharmacy" division. Ever since I have encountered numerous difficulties and recurrent headaches. Every time I have to get my medication has been an ordeal. This time the medication is overdue 2 weeks. About a week ago I called and they told me that my insurance company (Aetna Plan D) had refused to pay for a 3 month supply. That they could only send me one. (Next month I go abroad where I cannot obtain that medication). I asked them to please ask for an extension; I also called Aetna.

I had an appointment with Dr. ** at the medical center at 2829 S. Grand Avenue in Los Angeles, and while the doctor and her staff were very professional and helpful, the process of getting my urgent medication from the pharmacy was stymied by what I can only call "bureaucratic muck." There was a disconnect between what my medical Health Net card (the paper card) indicated and what the pharmacy was telling me.

The CVS on Amherst St, Nashua, NH 03063 is the unprofessional and rude that I have ever seen in my life. I was waiting 35 minutes for fill out insurance info on computer. I thought the shot will be soon. No, I have to for another line for register paperwork then will get a shot. Not only slow, the blonde ponytail lady was very rude. I waited and waited to be called for paper register, 5 minutes went by, nobody call my name. I then come and asked the blonde lady, before I was about to ask, she said, "you have to wait in line." Her co-worker told her that I was waiting for a shot; she then loudly said, "she has to wait in line too." Why do I have to wait another line for another paperwork 'register' again??? I am sure won't ever go back to this CVS pharmacy for anything. Folks, DO NOT come to CVS pharmacy Amherst St, Nashua, NH 03063. Of course I left. They are wasting my time!!!

This has to be one of the most inefficient CVS I have ever been to. Address 107 SW West Flagler. My poor mom's prescription got sent here early today around 9AM. Around 7PM we pass by after receiving a confirmation that the medication was ready. We arrive & the lady couldn't find our order & then placed us aside to take others orders till another lady could find the medication. 45 mins we got the actual order that should have already have been ready hours ago.

I have twice on different days tried to pickup my meds but outside carrier has been broken forever so the line is 8-10 cars backed up. I do not want to go inside and be exposed to sickness! But 40 minutes of my time is worth more than waiting in a line so they can carry fewer employees to make more profit! I just may move all my scripts to a company that cares about customer service!

CVS at Broadway and Ellsworth in Mesa, AZ is the worst pharmacy I have ever used. In the 8 months I have used them have I never gotten a prescription in a timely manner. They constantly try and put the blame on others when my prescription is not ready. Once they said it was my fault and that I had not returned their calls, I never received any such calls from them. Now the latest it's the doctors' fault. They have had my 7 prescriptions for a week and I have again not received a call telling me there is a problem. The only way I can get my prescriptions from this place is call them every single day to see if my prescriptions are ready. Never seen such incompetence. Also have gotten misfills from them so check your pills before you swallow any.

I am a diabetic. I am on insulin and oral medications. They're not something I should be skipping or holding back on. My LATEST dealings with CVS involve not being able to get refills of my prescriptions. I'm set up on their system whereupon I get phone messages and texts informing me when my prescriptions are ready. I received that notification on Friday (10/2/2015), and walked the mile to the pharmacy to pick them up, and was told they weren't ready and to come back "tomorrow." That was four days ago. I went today (10/6/2015) and was told the same thing. The prescriptions are STANDARD - they're not designer drugs.

I do not know the consequences yet, I need to consult her doctor. However, my mother was given the wrong heart medication. The label on the bottle was right but the meds were wrong. She took this medication for 90 days before the mistake was realized. The pharmacy contacted her cardiologist before contacting me. I was not informed about the mistake until I went to pick up her refill yesterday. Actually the pharmacy did not recognize the mistake until they went to refill her meds.

Why was my grandmother called about a prescription for me? I never received a call. She lives a state away. I have NEVER put her on any of my emergency contact information. I haven't taken a prescription in months. I've never had an automatic refill set up. It seems to me my confidentiality has been breached by CVS and I'm no lawyer (I know plenty) but I'm pretty sure that wasn't legal.

I brought in a RX to be filled and waited at least 10. There was only one person in front of me with a sick child. The employee said, "We do not have this antibiotic", then left, went in back, came back, worked computer, did not give back the RX, another 5 minutes passed. Finally I said, "Who is in charge here?" "The pharmacist", no other response. Employee then asked me to move for privacy. ENOUGH. Finally the pharmacist said there was a language problem. "PLEASE". Finally the pharmacist address me. Told I wanted to fill the RX and pick it up tomorrow or MONDAY. Uncalled for to wait 20min to had in an RX with 1 person in front of you and 1 in the other line. PLEASE look into this. Customer service is needed and a prompt response.

The line was long and I notice there was an altercation with the cashier and each customer that she assisted. Once I approach the counter she proceeded to tell me that the price on the item I was purchasing was different than what was posted on the shelf. I told her that the show was wrong and she told me about it and told me, "What do you want?" I asked her if she was calling me a liar and she said, "Like I said, do you want something else?" I explained that I understood that the item was a different price but when I try to explain that the shelf posting was incorrect she looked at me and said, "I doubt it."

Bought a pair of shoestrings (didn't save receipt). The very next day they started ripping apart. Didn't even bother calling or going back as CVS defense would have been I didn't save receipt. What a ripoff. Next time I buy a pair of shoestrings at CVS I'm saving my receipt.

Again the service at this CVS Pharmacy is deplorable! I have taken all of my prescriptions and moved them to another pharmacy. Again they have been very unprofessional and rude. Putting me on hold for 45 mins to come back and ask me why I was on hold. She told me she was checking to see if they carried my medication, then forgot why she put me on hold and asked me for the name of the medication after 45 mins on hold.

Each time we went in to get our prescriptions we knew we would be paying out of pocket until we met our deductible and they had no idea how to check... Hence since my deductible was meet in August I should not have paid over $300.00 just for my meds in September. My husband's deductible was also "was meet" but does not show as his $600 meds was never submitted in August according to the Caremark Rep. Also he was told that no one in Springfield has his meds so he would have to drive to a nearby town to get it filled. The Caremark rep told me that Walmart and Walgreens would accept our plan. We are moving back to Walgreens next month. I think they are trying real hard to get out of dispensing pain medication even with a prescription. I think this might border on discrimination.

I would highly recommend that anyone avoid using this mail service and stick to your local pharmacy. They take no responsibility for messing up meeting a deadline especially when it can impact a child's ability to function. My daughter is now going on 3 days without her medication while she is at college due to a mess up on their part on getting a prescription filled and as much as they have put request in to expedite the order, it turns out that the prescription needs to be scanned by their imaging department which takes 24 to 48 hours. And the only form of communication customer service has to imaging department is to send them an email.

My doctor calls in my new prescriptions, the month before the prior prescriptions run out of refills. My doctor says because I have one refill left on my last prescription, that this new one will be on hold at CVS. I verified that with CVS and they told me that correct. Well I called CVS to have my new prescriptions filled for the first time and CVS told me they never got this new prescription (even though my doctor called it in right in front of me). I told CVS, "when I spoke to you last month you said this new prescription would be held on file till the prior prescription runs out." Well, they fought with me on this telling me pretty much I was out of my mind. I no longer see the doctor that prescribed the meds and won't see the new doctor for two more months. Now I'm without the meds. This is the second time this has happened to me in 6 months.

My wife has been getting automatic refills on 10 prescriptions at our local CVS for about 10 yrs. now. She is on disability for RA, also has diabetes and is a double mastectomy breast cancer survivor. She suffers with a lot of pain on a daily basis. About 5 yrs. ago CVS gave her a hard time about the way her doctor wrote a couple of her pain scripts. We seemed to get that straightened out and then they started telling my wife that they were always out of her pain meds so she had to start taking the one pain prescription to Walgreens.

For the past couple of month the CVS pharmacy has been just horrible!! It's really disheartening how they have no customer service skills and just don't care. I have worked in the medical field for over 15 years and have never treated any of my patients in such a non caring manner ever!!! I have RA besides other illnesses so I take a lot of medication and every month I have to practically jump thru hoops just fill my medication to sustain my life. This past episode I called in my ** and ** medication two weeks ago. I got text messages stating that my medication is ready for pick up. Show up last week the girl tells me that my dr has not contacted them and for approval. I explained to them that I need my meds.

The address is county road 44a and Plymouth Sorrento road in Eustis, Fl 32736. My aunt just returned from the emergency room due to an adverse reaction of an antibiotic that she had to receive an injection. She was having problems breathing and broke out in hives. The doctor told us to get two scripts filled as soon as the pharmacy opened. So today I went to the aforementioned CVS. The pharmacy is supposed to open at 10:00 am on Sundays. ** pharmacist did not open the windows until 10:05 am and did not address anyone standing in line for another 2 minutes. When he did speak he mumbled "someone will be with you in a minute". Not good morning, no smile! Also. We all commented that ** must have had a bad night because he had not combed his hair.

The pharmacy manager filled a DAW prescription for thyroid medication with a generic (illegal) and refused to take it back. I had to contact the store's area manager and work with the female pharmacist on staff the next day to receive my correct medication. The female pharmacist confirmed that the Rx did indeed indicate "Dispense As Written" or DAW and promptly took the generic medication back. Two weeks later the pharmacy manager who made the error commented to me while at the register "You got me." When I asked what he meant, he murmured something about an I incorrect name and quickly finished ringing me up.

I love CVS PHARMACY. Always smiling, greeting and helpful with any questions that I have! There is this 1 particular pharmacy tech (Amy) who never greets with a smile or help with questions you might have!! She just seems to not want to be there. I had asked about a flu shot and how to receive one!? She looked at me like I had 5 heads... I had said I'm sorry to not know how things work but I am from NH and situations are different.

I have to take a medication Metnix for neuropathy in my feet. I have been on this medication for at least 2 years. Every month when I need it refilled. The CVS Pharmacy has to order this medication and it takes usually 4 or more days to come in. You would think that if someone gets a certain medication monthly the Pharmacy would be more proactive in having this in stock. Very, very poor management of the Pharmacy at CVS.

Hill Rd. Pickerington, Ohio - I had dropped off my 2 prescriptions for pain medicine at the drive through on Friday September 18th 2015. I was told by the pharmacy tech that the ** would not be available until the following Tuesday. When I called on Tuesday the ** was still not available. When I inquired about the ** they said they didn't have the prescription for that and could not find it. Someone at the Pharmacy must have stolen it. They said they looked everywhere but could not find it.

After reviewing the NIH funded SPRINT study preliminary findings suggesting lower systolic targets, I had greater concerns over the accuracy of my CVS Pharmacy BP monitor, which had had higher systolic readings than those in either of my physicians had indicated. The nurse of my outstanding concierge physician was asked to administer my blood pressure readings using both her office wall mounted mercury based Baumanometer device and then my CVS Pharmacy brand BP3MV1-3W BP monitor, for which we had paid some $70 plus state sales tax. It was one of a few recommended in a Consumers Report article. We use Consumers Reports research on virtually all consumer durable purchases that we make and have found it to be a trustworthy source of reliable and valid guidance.

I am again spending time I don't have trying to get a prescription refilled. Since May, every refill requires an order from my web account and at least 3 phone calls with customer service. You simply cannot process a refill. Yesterday I placed an order for a refill. Anticipating a problem I called customer service before hitting "submit". I was assured everything was OK and I approved the amount to be charged to my credit card. After the order was submitted I called customer service again to re-verify that the order would be shipped because in the past, my prescriptions would simply not arrive, I would not be notified, and I would be told you were "waiting" for me to call again. Anyway, I was assured my prescription was ready to ship and I had to do nothing else.

I took husband's prescriptions to the nearest CVS which is 12 miles away. They said they would not fill pain meds because they only ordered so much as to supply others who had filled pain meds there regularly. They told me I needed to go to another town 40mins. away because I had meds filled there before. Drove all that way and was told it was too late. It was 55 mins. before pharmacy closed. I am totally done with them and will change pharmacies immediately.

I have gestational diabetes. My dr wanted me to go to the pharmacy to pick up my prescription for the meter and test strips, obviously. I went to both CVS in my area (where they were supposed to be) and kept getting the runaround. The Belleville west store said "oh no, it's filled at the Swansea store (both in Illinois)." They went back and forth for several days doing this. The Belleville store finally filled my script for the test strips (I got the meter from the Swansea store). But not without a hassle at 6:15 am from the pharmacist. Who assured me my prescription wasn't there. He's the same one that two nights prior said that I don't have any prescriptions there. And today it's magically reappeared. I had to argue with him in order for him to do his job. Unnecessary bs.

Pharmacy #2408. Walked in tonight to get husband's medications filled. He just got out of the Hospital. I normally use Rite Aid by my home but they were out of one of the pain killers, so, CVS we went. I have used both CVS and Rite Aid for over 22 years. Handed the young lady the prescripts and waited to be called, was called up to counter and she informed me that the Prescription card I handed to her was a Medical card. I replied "No, it is also for prescriptions. Boeing Vertal combined both into one and I have used it here many time, also in your system." She told me, "NO way, I was wrong...?" I said No, and began to once again explain when she cut me off and said, "YOU are going to find out you are wrong..." She handed it over to another Pharm lady and she started to point out and read aloud to me the back of the card. Hello, I can read and I also know exactly what card I handed to her.

CVS is constantly doing things wrong every month. It's the same thing to deal with when it comes to my meds. I complain and nothing ever changes - there is at least 10 others complaining in the waiting room along with the cars outside that you can hear yelling. Today Janice talked over me, hung up on me, very disrespectful to me.

CVS Caremark are trying to force me to get my prescriptions filled by CVS. I am not going to do this. Instead Government insurance will have open season in Nov. I will change insurance companies rather than do this.

I've been going to my local CVS for 23 yrs. I have always been nice to all the people up there, problem is I also take pain meds. I've always came with my valid scripts.. never beg for meds before, I was due them nothing. I've been on them since a injury that has required multi surgeries with more to come. I follow my pain Dr advice etc then why is it such a struggle at this CVS?? I never had problems till the past 2 yrs. I left CVS for a few months and went back after Giant where I went to stopped carrying the brand of patches I like. So here we go again. Took my scripts up yesterday, was told one of the meds wouldnt be in till later that day and the other around 3 the day after... fine because 2 out of 3 scripts couldnt be filled till the next day.

I have been a customer for many years at the pharmacy on 260 N Main Street. The last year it has gotten very busy in there and no help. Today I stopped to pick up prescription called in early this afternoon by doctor's office. Mine wasn't ready like many times before. Six of us had to wait for our prescriptions. After 15 min 2 people left as the line grew into 20 people. Your staff working very hard and as fast as possible, I see how people receive wrong prescriptions. They need help as soon as possible, it's not fair to them ikr your customers. Thank you.

I dropped off a prescription for pain medicine today that I need to begin therapy for extensive shoulder surgery. And, the pharmacist told me she didn't feel comfortable filling it because I had had the same prescription filled 20 days ago. She went on to ask me if I had surgery and told me my doctor was not prescribing correctly. Since when do pharmacists decide what medications patients need after surgery? She embarrassed me and quite frankly, scared me that I would not be able to continue with the therapy. I need to use my arm correctly without the medication for pain control. I told her to call my doctor but she refused and told me she had the right to refuse me the script. I cannot go to another pharmacy because our insurance is only with CVS Caremark. I wish the doctors would band together and do something about this. Why do I have to explain my medical condition to the pharmacist? She is going to fill it but this is the last time, I hope I get better quick.

This is the worst CVS Pharmacy. I have always had good professional service from CVS Pharmacy. CVS is my main pharmacy has been for years. Me and my wife just moved to Stuart Florida and the CVS right down the road from where we live has the most rude and incompetent pharmacy I have ever been in. The pharmacy staff is older and are rude from the moment you say hi. They treat you like they do not want to be bothered with customers. They raise their voices at you just from a question.

I went to pick up my rx today and after they told me it would be an hour I did some errands and came back in 2 and was told it still wasn't ready it need to be verified by the pharmacist. I waited another 15 min and went back in and was told the same thing but another person behind the counter said "it's done, it's in the basket" - someone didn't scan it. So I got it and drove an hour home and something told me I should count them and I was shorted 7 pills that should have been full in a sealed bottle. They told me there is nothing they can do I should have counted in front of them to prove it. My doctor also called in an increase for one of my other meds and they wouldn't fill it saying I would have to wait until the old one ran out. I recommend that everyone when you get a script filled at a CVS, to count the pills right there in front of them to make sure they are not shorting you.

I have been using CVS for 10 years. I was on Suboxone and muscle relaxers. No controlled substance. Also one day I went there they told me they did not want me coming in anymore. They were not filling my scripts anymore. I could not believe it! It was bad enough that they all laugh when they see it's you. Yes, one old lady Karen was the queen ** in that store. She laughed with everyone when she saw me. The mean side came out. Do not go there. It will happen to you. I now go to RiteAid in Bethpage. They are great - they go beyond their jobs. Thank you RiteAid.

First the CVS on my side of town is very slow. "Be ready in an hour," they say? Don't count on it. Give them another 30 minutes? Don't even count on THAT! Around a year, maybe more, ago... I almost choked on a pain pill. Simply got stuck in throat on way down. A few days later when I was about to take one, I noticed it was half of a pill, and look as if someone had used coarse sandpaper to grind it down halfway. When I mentioned this to a friend, they said they heard of people grinding down pain pills and snorting them. I am betting that is why I almost choked (due to the roughness) and found two more like that in the one prescription.