CVS Pharmacy Reviews

Customers almost always receive a friendly greeting upon entering the store. CVS's phone-in prescription renewal is second to none, and even those requiring a doctor's approval are generally ready the next business day. Their automatic renewal reminders are also very helpful. While their specials and rewards program are generous, particularly with over-the-counter generics, the main reason I return again and again to CVS is their courteous, helpful, friendly staff. These are people we like to have as neighbors. I have always received the information or advice requested of the pharmacist and you can't improve on 24-hour service. Most often there is a short wait time for prescriptions that are ready for pickup, but occasionally there is a line.

I love CVS. They have always made sure I had my meds. They know if you are taking your meds because they keep up with when you should be low or out. They call your Dr to refill after they call you and ask if you want them to.

This was THE worst experience ever. The prescription is not allowed to be filled at my local pharmacy because CVS deemed it a specialty medication. Must be called in monthly. And they are in violation of the HIPAA laws. Too many questions regarding use of the meds and reactions... YOU ARE A PHARMACY. Your job is to fill the medication. It is my and my drs. responsibility to report changes and adjust treatment as necessary. NOT YOURS, and you have NO RIGHT to withhold filling a script because I refused to play your game. I am filing a formal complaint.

I use this pharmacy because it is open 24 hours but there have been times when my prescription was not filled correctly. If I did not need the all hour coverage I would probably go to a smaller privately owned pharmacy.

They are open early and I never have to wait. Everyone is very personable and caring. I'm addressed by my name and offered assistance if needed. Also, the rewards program is better I feel than other Pharmacies.

I've used CVS at home and in Florida and they always were prompt filling prescriptions and obtaining information from physician's offices. The CVS I use has always had my prescriptions refilled on a regular basis. If necessary they contact my physician's office. Also have provided information for over the counter medications. You can access any information if you are traveling.

I use my rewards all the time and my niece is a pharmacy tech at CVS and she is doing a great job there. I have been shopping at CVS for over 10 years and it's very convenient and great location, when I travel the stores are easy to find and the prices are competitive. Florida, Las Vegas, Chicago, Cleveland, Detroit I have shop there.

I always have really good service from staff at CVS but having to wait 2-4 hours for a prescription to be filled is sometimes very frustrating. I have a ruptured back and have a total 5 month wait from diagnosis to surgery date, it takes everything in me to get to doctor appointments and then to be told by CVS come back in 2-4 hours is worse thing while not being able to walk very good. But I will continue to use CVS because they always stock everything prescribed.

The pharmacy is a place where I get my meds filled. I always call them in early because if I don't the wait can be terrible. That's the only downfall of my pharmacy. Other than that everything from the employees to the items are great.

They have filled prescriptions with the wrong medication (usually a generic medicine with a similar name to the generic version of what was prescribed), at times causing bad reactions and risking potentially dangerous problems. There is no apology. They have recorded doctor names from years gone by, who the patient hasn't seen in years, with the current prescribing doctor. Their customer service staff, both at the pharmacy and on the phones, are untrained and unknowledgeable. Their attitudes towards their jobs and dangerous mistakes made are often unacceptably uncaring. They don't seem to know how to correct misspellings of names or address errors in their system.

Our local CVS is a small older store, doesn't compare to the larger newer CVS a longer distance from us.

This is in regard to the CVS on Solano Avenue in Albany, California only. I have no experience with other CVS pharmacies. If I could give them ZERO stars, I would. But apparently that's not an option on this site. My spouse has very serious, potentially life threatening epilepsy. He does not do well on generics (read: he has seizures unless he's on name brand medications). His UCSF neurologist wrote a very specific script saying "Must be name brand, no generics allowed due to therapeutic failure."

When providing personal info - no privacy. They are poor about responding to patient's expired prescription/s and lie about reaching out to the physician for prescription renewal/s. I just had major head surgery and the surgeon said since I was already on a blood pressure pill to continue taking it. I went to pick up my bp meds from CVS and was told it needed to be re-prescribed and that they would do that for me. Weeks passed no CVS call. I called CVS and was told my physician IGNORED their call and NEVER sent the new Rx. After checking into matters with my physician and CVS at a different location, I discovered the 1st CVS Pharmacist lied on my physician and also to me. Bad CVS!

They don't foresee issues and don't correct valid customer complaints. CVS didn't let me (Tricare user) know that I could have kept my prescriptions with CVS because my primary is BCBS and secondary is Tricare. I moved to Walgreens.

My prescriptions are free if I get them filled at CVS. Now I see why. Not only have my prescriptions not been ready on time on several occasions, but they fill the wrong ones even when I told them explicitly in person which one I needed. Then they proceeded to fill TWO that I did not need. When I went to the doctor and got a new script for my birth control pills, the wrong location filled it and for 30 days instead of 90. I called to transfer the RX to my location but had to call multiple times before it was actually transferred to the correct one.

I am forced to use CVS Caremark Specialty Pharmacy due to a program paying for my medications. A regular pharmacy at my local grocery store verifies my prescription and insurance and tells me if there is a problem in 1 minute and I get my meds the same or the next business day. CVS Caremark Specialty Pharmacy is exactly the opposite: (1) the order cannot be verified at the time I make it over the phone because the pharmacy is split into unnecessary "departments" and they do not communicate to each other successfully; (2) a problem almost always (2 out of 3 orders) appears on the day the order has to be shipped; (3) I am never notified of the problem and a "solution" is worked out behind my back.

The pharmacist or pharm tech is always pleasant and never tries to rush you (at least at the Arcadia one). If there is a problem, they identify it and give you suggestions on how to remedy the situation. Most of our problems stem from the doctor's office not faxing the prescription in a timely manner, or faxing it to the wrong CVS. The pharmacist will give a short and pointed instruction on the new medication usage, just enough for the average consumer, in addition of the reams of literature to cover all the bases. They are consistently prompt, helpful and knowledgeable.

I have read the reviews and agree with many. Health Care should include actually caring about your customers. There is always a very slow response on refilling certain prescriptions, and they are often out of medications related to pain management. Today I finally decided I have had enough. On top of that I logged into the website as I take multiple medicines for chronic conditions and discovered all of my medications had been erased. I contacted customer service and they never apologized and gave me a bogus explanation that someone at the store may have done a reset. Of course the Pharmacist at the store has no idea what I was talking about. Perhaps I complained and things just disappeared. Last month they were out of ** 10mg (low dose to get me to mechanical function to participate in therapy and the everyday things that people take for granted). Contacted insurance because they know you can't pharmacy hop.

CVS is the best pharmacy I've ever used! They are so professional and yet they show a personal concern for all their customers. They go above and beyond to know you and the pharmacists take the time to do all they can to help. They know about discounts and rebates and they take the time and initiative to obtain and apply them for the customer. They have helped lower the cost on several maintenance prescriptions for my husband's diabetes prescriptions.

All seem to be great at this store. It is a well organized store and people are friendly and always there to help if you cannot find an item. I love it and all in all I have no bad things to say about CVS.

Very poor service. Website and app are a joke. One of the worst I have ever used. They are confusing and policies are unclear or not even stated until too late. Vey poor service. Then they blame you for any confusion.

We have only been with them for a short time. I wasn't very happy with them at first, after moving over from Kmart. Kmart always let us take a partial portion of our prescriptions if they didn't have it all or needed to contact the doctor. CVS doesn't seem to care that diabetes drugs and test strips are essential to the patients well being.

The outside and inside of the store is always clean and the employees always available to give any kind of help, find a product, trying to get the same product different brand name. Also, the employees seem like they having a good education level, employees always answer with a nice smile. I like the offers every week pharmacy give to public. I love the sale buy one and get one free. Every time I buy something in the store I feel like is a family place. I talk to my friends and family to buy products, medicine, and drug prescription in CVS pharmacy.

CVS is my preferred convenience and drug store. The store's hours of operation give me ample time to pick up my prescription drugs after work. The hours make shopping convenient for people that work in and out of town. The pharmacy is convenient and offers fair prescription drug pricing for people on tight budgets. The pharmacist has always answered any question I have asked him / her in a manner that I fully understood the answer to my question. The wait time for a prescription to be filled exceeds most other pharmacies no matter how busy the pharmacy gets. The rewards program is comparable to any rewards program I have dealt with for a business.

CVS website for pharmacy is difficult to use... especially for elderly or novice users. It makes it difficult to see your prescriptions to refill. Auto refill does work but it does the refills weeks before needed. Also there is no ability to add special requests as non safety tops and the texts/emails are so numerous to be annoying.

Personal relationship with pharmacist is key with me. I grew up with a personal pharmacist, in a family owned pharmacy, and the CVS I use gives me that same "hometown" feeling. The pharmacists @ CVS, Jim ** and Samuel **, Dallas, always show concern, and are very personable, and go out of their way to accommodate my needs, and questions. I always leave feeling as if they are looking after my best interest.

I don't have a choice in pharmacies. My insurance makes me get my rx from CVS. The pharmacy people are very nice. However their reward program is the pits. After 10 paid rx you get $5 off of goods you purchase at the store. CVS has the highest cost on rx as well as items in the store. I don't buy anything in the store. I just get my rx's.

CVS is frequently out of stock and there is confusion on drug interactions by PSh. They frequently messed up 90/30 day dispense allowances, costing more in copays. Higher priced PBM costing makes drugs less affordable and I am unable to utilize without insurance. They are not patient centered. Decent staff but terrible corporate culture.

This location is a joke. They are so understaffed to the point that I feel bad for not only their customers but really their staff. Their staff are always friendly and try the best they can, but when the CVS is grossly incompetent for their qualified yet insufficient staff, I leave the blame on the CVS headquarters, managers, and regional managers. Get yourself together CVS and hire workers where workers are needed.

I am a pain patient and require ** patches. Over the years I have learned to plan ahead. I left CVS locally in Monroe NY and returned just this year hoping things were better. I had my monthly appointment with my pain doctor. I have also tried spinal stimulation but it was no help after the implants. My monthly meeting with my doctor went as usual. He filed a electronic request now required in NY on Dec 20th.

Across California, CVS Pharmacy has delivered incompetence, chronic understaffing and complete lack of care from its staff. Specifically the pharmacy department. I could write a paper on the account mistakes, errors, delays, etc that in some cases have involved life-threatening situations. The fact that CVS allows no commentary on their social media pages, and the fact they have an incredibly low rating here on Consumer Affairs says it all. I only do business there because I am forced to because my Medi-Cal provider requires me too, which is a strike against Gold Coast insurance company as well.

My employer used express scripts for years and I never had a problem. We were changed to CVS Caremark in July of 2016 and after they allowed me to run out of blood pressure medication they informed me that an injectable diabetes medication that I had used successfully for years was not covered. They persistently pushed me toward the newest drug in the family even though it was inappropriate for me. Now there is a new insulin glargine Approved and the long acting insulin that I have used for years is no longer covered. Again the recommended substitute is the new drug. I truly believe that they are receiving incentives for this inappropriate marketing.

CVS Pharmacy in Pulaski, TN I feel is partly responsible for the ** epidemic. The drug has not made it here yet, but it is available fifty miles away, I was told by a pharmacy tech. Three months ago I had back surgery and I am on mass amounts of pain meds. I was instructed by my surgeon to seek a pain management specialist. After a month wait for an appointment, I was written a prescription and dropped it off at CVS. An hour later I received a call from the pharmacist instructing me to call my pain clinic. At that point I was informed I was no longer a patient because I had filled an RX that morning from my surgeon. No discussion, nothing, with the information they were given, I was a doctor shopping drug addict. Mind you I have been sober for over four years.

Our CVS has recently gone to a new Pharmacist and staff. I can honestly say I put up with the old for years because they were around the corner. However the new staff is amazing. Jasmin in particular is always willing to go the extra mile. We needed her to help with getting hold of a Dr when my daughter had a reaction to her RX. Not only did she help she made sure we got what we needed and every time since has referred to me by name. She and the other staff are practicing customer service and it shows. Thank you... Our family is so appreciative. Fresno CA. Herndon and Milburn.

I went to CVS to pick RXes. I read web page. I even called. Employee (Maria) said nothing to me that they were eminently closing. Nothing was published on the website that pharmacy closed. I complained to cashier, Dagay, and eventually he said he'd tell his manager. I waited my turn in line to speak to cashier, and one woman was so rude to me, that I was wasting her time. Cashier still did not call manager. I needed those eyedrops for surgery tomorrow. Now I'll have to reschedule. Why didn't you post pharmacy hours on website? It has impact on people's lives. It messed up surgery plans which means no family visits at Christmas. Get the hours on your website now. No one should have to suffer as I did!

I have used CVS Specialty Pharmacy on multiple occasions and am not at all happy that I have not been able to receive my medication in time on at least one occasion due to how slow they are to process prescriptions. Today I had to pay out of pocket for the medication and drive 45 minutes to get to the nearest pharmacy that carried the drug. It costs me 7x more! I am also disappointed at the lack of attention to detail the customer service reps have shown, particularly the two male reps I have talked to recently. Clearly more training is needed.

Manager followed me out of the store to my car. I thought that was strange but he didn't say anything. I went back to CVS the next week same manager followed me around the store. Even stood beside me at the checkout. I guess he thought I was stealing something. I have no idea what he was doing but I didn't like it. I'm Hispanic so maybe he thought we like to steal. Whatever his problem I'm not shopping here. Neither is any of my family. The store on ford rd and Bingham. The night manager apparently doesn't like Mexican people. My family and I will never shop at CVS again.

I retired last year, having hipp I was covered and had no problem, Jan 28, 2016 my granddaughter found her mom dead and her father went over the deep end getting into drugs and then in trouble with the law. My grandchild came to live with me and I had to return to work, I made too much money according to hipp and they canceled my insurance! I thought CVs was working with me on the price of my prescriptions until my doctor changed my meds to help with cost, my medicine which were three of them cost over 100. Dollars not helping me much.

Target switched to CVS pharmacies and CVS offered a rewards program. When I asked for rewards credit for prescriptions for about 8 months since CVS took over the pharmacy, CVS was not helpful. When I went to sign up at the store for rewards program months ago I found they had an iPad that did not work and staff that were overworked and not trained in signing people up. The rewards program has sufficient hurdles that make it difficult for customers to get rewards. I could swear that CVS and Target like the idea of advertising rewards but do not like the idea of being consistent to their promises. My overall rating is 1 star for the remarkable staff but 0 stars for how the company sets policies and supports its staff and customers. I switched pharmacies and left Target. Problem Solved.

I went to the CVS near me to find out why my purchase's digital ECB wasn't applied. I told the older Latino cashier that had a funny voice that I printed out my digital ECB from the box (points at the red box) and it was not applied. She started telling me that she returned my coupons because it did not go through. Yes she returned my Arm & Hammer toothpaste coupons it didn't go through. She started looking through the basket for the ECB. How can she have it in there when she threw it out the other day. Never once did she scanned my card. I tell her to look on the computer for the digital coupon. "Not on there" she said. Then I had to assume that it expired.

I visited the CVS in Chanhassen, MN. I have been a customer since moving here 2 years ago. If you want rude and disrespectful service then go here!!! These have to be the rudest pharmacy employees I have ever encountered...starting with the manager! I have multiple prescriptions filled here and they were all transferred today to a different pharmacy who knows how to treat their customers!

Went to the drug store CVS to get diabetes needles. They told me I had to pay for them and then I told them I have insurance and they charged me anyways. So I went home and called my insurance and they said "take the receipt back and get a refund." They CVS said "did you go through the drive through when you purchased them?" And I did. So they said "because you went through the drive through we can't refund your money." My phone number is **.

I went to CVS and purchased ** nasal spray. They charged me $68.00 50mcg 120 metered sprays on a generic drug and asked me for a $45. co-pay. The name brand from ** same strength and same size is available for $20 everywhere. CVS put every little pharmacy in the neighborhoods out of business, now they are out there to rob people. They said once you walk out of the pharmacy you cannot return it. Unfortunately they are so busy they do not even listen to you. They have no time to inform a customer. I would prefer to go to a small local pharmacist from now on.

My husband threw his back out and wasn't able to drop off his prescription at his regular pharmacy (CVS-Riverside). I decided to drop it off at the drive through. Mike took the script then asked me for my ID. Of course I asked why since I was just dropping off a prescription, he said he needed it. Whatever, I gave it to him. 15 minutes later, I have no idea what he's doing so I ask what is going on? He said, "I have to make sure we have it."

I have had CVS filling my Rx for the last 2 years without a problem. The people were all informative and helpful. I know sometimes management changes, and the customer service can get better, stay the same, or get worst. It has really taken a nose dive. The people are unresponsive to your needs, and quick to transfer you to another person that cares less than the previous person. I logged 62 minutes on the phone to get my Rx filled. What happened CVS?

CVS pharmacy in Clinton Mass sent a customer home with the wrong medication and had to have the Clinton Police go to customers house and bring it back to CVS. This should be on the news to warn people of CVS is still making mistakes that could cost someone their life by taking the wrong medication!! Please warn the public!! Clinton Police also should have a record of the call!!

I was on fertility medications. My employer benefits require me use this company. EVERY TIME I would order I would have multiple individuals call to "schedule my order", ask same questions, tell me the next person to call would be for payment and still receive additional phone calls prior the person who would be mailing meds even after repeated assurances there would not be multiple calls. No one checked computer notes before calling and the left hand wasn't talking to the right.

On 11/17/2016, my regular pharmacy safeway transfer my son's prescription to CVS at as 3420 Camino Tassajara, Danville, CA 94506 as Safeway didn't have the medication.My son was very sick with a rare infection. It is pediatric antibiotics: **. CVS partially filled the antibiotics only for 100 ml and promised to deliver the rest on 11/18/2016 at 3pm.

Gave CVS three prescriptions to fill on 11/7, one whose refill approval was expiring 11/9. On 11/14, a week later, the "pharmacists" got to my orders and told me that the prescription had expired. As of today, 11/19, neither of the other two prescriptions have been filled. The sad thing is, the other local pharmacies are Walgreen's, which I see has 1 star, and RiteAid, another 1 star. This is what happens when Republicans claim they're for small business but really are happiest with massive mergers that kill competition but provide them a fat-cat dollar funnel. Way to go, conservatives.

Oakhurst/Monroe Road They never have all prescriptions ready. In a few months, six prescriptions submitted at the same time will require six separate trips to CVS. There is frequently confusion regarding which meds I take. Frequently, the bag is stuffed with medicines that have been canceled or even duplicate meds. One pharmacist became defensive when I pointed out to him that my meds are frequently "on order" and that it was inconvenient for me to make several trips a month to pick up prescriptions that were initially submitted simultaneously. Another pharmacist told me that I was a "needy person" when I asked her a couple of questions about a drug. Check your bag before you leave the counter because they will NOT refund mistakenly filled prescriptions.

After being hospitalized I was written a prescription for pain medication. I am not usually on this type of medication but was in severe pain from a fall. After filling the script and returning home I divided the medication in my pill organizer and realized I was shorted 14 pills. I only had 42 pills instead of 56. I called the pharmacy and told the man that picked up my situation. He said it may have been a partial but checked the computer and said it was not noted in the computer. He said I needed to talk with the pharmacist and put me on hold for 45 minutes.

I am a snowbird, and just arrived in FLORIDA. Last week I put in a prescription online for my allergy med CVS brand **, the pharmacy called and said they would have to my doctor cause I have no more refills left. The next day it showed on their website that they got the Rx but no phone call. The next day I called CVS who told me they were out of stock and would text me when it came in. This is the same BS I put up with last year and multiple calls to CustomerCare with smoke blown up my pants and nothing done. And now 6 months later we are back and starting all over again with the same crap. The pharmacist does not seem to care. And the staff cares less. I have gone so far as sending all my letters between CVS and me to action news and now I am looking for the attorney handling the other CVS lawsuit.

The store mgr at this site is very rude to customers and his employees. I have witnessed him hollering at his employees in front of customers and employees in front of co-workers. The man is bipolar and needs some help. Very unpleasant human being.

CVS repeatedly refused to refill medication and repeatedly failed to follow my doctor's instructions for a particular medication because they input the quantity per day incorrectly. They would say it was too soon to fill medication. This resulted in receiving less medication than covered by insurance and prescribed by doctor. Happened several times. I contacted my State's Board of Pharmacy and filed a complaint about CVS online. The State of Ohio's Board of Pharmacy website is: http://pharmacy.ohio.gov/Default.aspx.

I and my family use to shop in store #5864 in Titusville, Florida and there is a ** lady that works in the cash register with her hair bright red and I think if they keep her in the front they will lose a lot of customers fast. I'm 50 years old and she ask me for id to buy over the counter cold med. She gave my wife a hard time about coupons and she don't even know the policy at the store. She gave my daughter a hard time too and because of that lady in red hair I will no longer buy at that store. I prefer to go to Publix.

CVS Pharmacy 2992 cranberry hwy East Wareham 02538 - My 2 month old has been diagnosed with GERD, not just reflux. To keep the poor little guy comfortable we are trying ** (1.5 ml twice daily). This is a very small amount. I filled my 1st prescription without any issues. When I went for a refill it was 1 day too early to go through insurance. Not the pharmacy's issue, I get that...

This cashier refused to say one word at me and had just glared at me. When she rang up the item it was way too much and I told her the real price but she still just stared and slammed the scanner on the counter. I came back to tell her that I double checked and she yelled "WHATEVER!!!" Then scanned it again while just staring straight at me with a horrible look on her face and was waiting for me to just be done. So extremely rude and disrespectful then she threw the receipt at me! I hope she gets fired if she acts like this to everyone. Couldn't believe that would ever happen! I told her "have a nice night" and she was not having it.

I suffer from severe chronic pain from degenerative disc disease and arthritis. I had a 3-level spinal fusion in my neck two years ago, and my spine has further degenerated. I need another extension to my fusion as two of my other vertebrates are herniated, bulging, and are pressing on nerves. I am in pain constantly, and take ** 3 times a day to help me with pain. Every month, my doctor electronically sends my prescription to the CVS on Glen St, Glen Cove. He sends it early to make sure that CVS has it in stock and that I get it in time.

Worst company ever. I had dropped an rx off on a Tuesday for my son that he needs for school. On Friday, 3 days later I went to pick it up and to drop off 1 for me. I noticed the technician was standing at the computer and told her I didn't want mine now just my son's dropped off 3 days ago - to which she replied "oh, the computer didn't pick it up". She was typing my son's rx that had been there 3 days now. Then she tells me, "well the earliest we can have it is 11:15 am". It was now 9:15 am. When I worked there a few years ago waiters always had to be done in 15 minutes - things must have changed. I wasn't even a waiter. I had dropped my son's rx off 3 days prior. I said I wasn't leaving until I had my sons rx for school that I had dropped off 3 days ago. So I went to the other lane and waited. I had to pick up my son from physical therapy at 9:30 am down the street.

I bought $75.93 worth of products in CVS located at 225 N. Columbus, Chicago, IL on Wednesday night 10/26. One product (It's 10 mousse) I used the next morning which makes my hair greasy and didn't hold my hair style at all. So Thursday night 10/27 I went to the store wanting to replace it with another product that hold the hair better. I was told there is no returns or replacement because I removed the bar code sticker which I did because I don't intend to return or replace when I bought it. I explained to the cashier and she called her manager. The store manager, a ** young guy, with a weird pair of glasses acting like a cold blooded killer, no expression on his face or any empathy. He re-stated that their policy is no returns or replacement if bar code is removed.

My husband had this account. He passed away suddenly and I have been trying to get the money he paid into this account as a refund. There was no estate. I was his wife of 47 years. Everything came to me. Then HSA bank made me set up an estate account which cost me $300.00 go to probate court. Paid another 60 dollars. Have sent them all of these documents more than once and still they have not sent me my refund. Every time I call them I get the rerun and they are missing papers that I have sent them.

WORST SERVICE EVER. I called 15 minutes before 9 pm and spoke to the Pharmacy Department about a prescription I NEEDED to pick up. I explain to the associate that I am in traffic and may reach about 9:05 pm, can they please wait so I can get my prescription. I then called the store back again and spoke to the pharmacy and explained where I was, and that I will probably arrive 9:02-9:05. I was blocks away. I arrived in the store 9 pm on the dot. The pharmacy gate was closed and I asked to get prescription, the store manager was counting out the register, and the guy at the pharmacy said "sorry we are close." I looked at my phone and told them "it is 9:01. I called and spoke to you and told you I was coming. You knew I was coming." I begged and asked and explained I NEEDED the prescription. The pharmacy associates rushed out the store while I try to talk to the manager.

I dropped off a prescription on Friday and since they were out of the product they couldn't have it filled til Monday. I probably should of said never mind at that point and went over to Walgreens but I didn't. It wasn't urgent I had the medication that day. Plus, they needed to call my doctor for more information. Monday afternoon I received a call from my doctor who said they called the pharmacy and was placed on hold for 15 minutes and then hung up on. She asked if I could contact the pharmacy and have them give her a call. I called the pharmacy, waited on hold for nearly 10 minutes and finally someone got on the phone. I explained the situation and told her what my doctor had said (in a nice treat people the way you want to be treated kind of way) and in a sarcastic manner she replied, "Well we're busy."

I have chronic pain from arthritis, degenerative disc disease from my neck to my broken off tailbone. Also shoulder pain, knee pain and pain from previous spinal fusion and bone graph that has degenerated further over the years. Carpal tunnel, digestive issues due to bleeding ulcers that I almost died from and had to have my stomach removed and several other abdominal surgeries. I had major neck surgery three weeks ago. My Husband picked up my script from the surgeon's office and took it to CVS and they wouldn't fill it. It was dated for today but the pharmacist said it was two days early. I tried to explain that my Dr was aware of that and that it was because my last script was cut down from one every four hours to one every six hours but I called my Dr after trying to go six hours and was in so much pain that the next pill didn't even help at all.

My eye doctor wrote out a prescription for eye drops for conjunctivitis. Instead of drops [solution], the pharmacy gave me ointment. I followed the dosing to the letter and I began to feel worse and worse. The doctor caught the error and called the pharmacy - he was put on hold. Then I contacted the pharmacist and she acknowledged the error. I told her I needed my eye drops and to ensure that I had no problem, I was provided a new prescription. The pharmacist refused to fill the prescription and promised to call me back. It's been 2 hours now and no call back.

After ending up in hospital for 11 days because of CVS. I tried to bring up listing on CVS online. I could see some of the prescriptions but could not print them off. CVS refused to transfer any prescriptions unless they have a list by their number, med name, dosage etc. That's for more than 26 prescriptions. This after putting me near death with congestive heart failure.

I had a critical prescription I submitted for refill at the CVS Specialty Website. They claim to have superior service for this. It has now been 10 days and they have been trying to contact my Doctor they said but have not been able to get more refills on my prescription. They have yet to even try to contact me at my home or mobile phone. They are closed over the weekend so I had to wait until today to find out what was going on. To make matters worse, their CVS Specialty website did not even show that I had submitted a refill request nor a status.

About a month ago after calling in a prescription to CVS Pharmacy inside of Target in Longmont, CO, they called me back saying that my state license was invalid. I looked up my license online and assured them it was current, up to date, with no violations on my record. The pharmacist, sounding uncomfortable, said ok, she would correct the mistake. Today, I called in a prescription for a controlled substance for another client (this morning at 10:50). When client went to pick it up at 5:45pm, they were told I needed to update my DEA license, the one they have is out of date. I called them immediately to update my license, but they didn't accept that my current license is good until 2019 and would not fill the prescription until they get word from the DEA that my license is good.

Sent my grandson to get ** pain and congestion. He asked if they had it. Answer was "No, but if we do it would," points in direction, "it would there." Even Walmart employees will take you to the right aisle and point directly to product. I know that CVS has ** sinus pain and congestion because I have gotten it many times. Only go to CVS because it is right behind my house. Never again will I go there.

I just changed pharmacies because I just could not take it any longer! I live one block away from a CVS pharmacy and went there just out of convenience. Now have changed pharmacies to stay alive!!! CVS keeps trying to kill me. I used their online ordering so that there would be no mistakes in the order because when you give it verbally to them, when it's wrong they say it's your fault. Unfortunately CVS is not able to follow written orders like 1, 2, 3 or a, b, c, never mind a verbal order.

I can see from these posts that CVS Pharmacy is not a popular place for most clients and I have to agree. I had surgery on my right shoulder and my GF drove me home from the hospital with the prescriptions from the surgeon. He gave one for antibiotics and one for 10 days worth of pain medication and CVS refused both. When we asked the manager why he would not fill either (through drive thru) she advised it was her right to refuse any prescription for any reason but would not give any other answer. Why bother when there are other places that are happy to have your business. I for one will never use CVS for anything. There is always a Walgreens close by to shop at.

Total chaos - prescription faxed from local CVS pharmacy to specialty pharmacy. They blame each other of non-receipt. Still not shipped since last week. This is ongoing issue since June 2016 & this is Sept so pain is unbearable.

Went to fill my husband's prescription who is a cancer patient for pain medication ** 4 milligram. The prescription was for 50 and they gave us 40. When I went back to the pharmacy they said they are only 5 short. Then would not let me count them at the counter. Last month I was 16 short, but did not go back because it had been 3 days before I counted. Someone is stealing drugs at the CVS Pharmacy by Mary Washington Hospital Fredericksburg VA.

I suffer from chronic pain & have for 15+ years. When it comes to pain meds, I experienced nothing but anxiety & stress from CVS. You can only fill the rx on the exact day you filled it the month before. Ok, well the medicine is usually not in stock. I'm always told "We have an order coming in a day or so, but we have no idea what will be in the shipment" and "We put in an order for it multiple times, but only receive so much." Seriously? How insane is that?! I have been a loyal customer for years and now I'm going to have to do without my med for a few days? Anyone who has ever gone through withdraws knows how horrible they can be. I am getting anxious because I can't go without it. Their customer service is worse than some fast food places I've been to.

CVS took over the Target Pharmacy where I was getting my prescription for $10.00. Before that I got the prescription for $10.00 at Walmart. The prescription is generic. Last week CVS called and said my prescription was ready. I went in to pick it up and they charged me $25.00!!! I foolishly paid it because I needed the prescription and wasn't sure that I could still get it at Walmart at the time. To double the price is absurd and I will never use their services again. When I complained, they told me to CHECK WITH MY INSURANCE. So stupid. I complained on their online complaint line and received a response addressed to another person. They are just a bad company.

Picked up nicotine patch prescription last month. Was given **, paid 4$ co pay. No problem. Great patch. Went back this month for refill, was given CVS brand nicotine patch. Very different patch. Round with small sticky edge. The ** is a square and the whole patch is sticky. Very effective. Slept last night with CVS patch on and woke up after moving in my sleep because I felt a scratch on my leg where the patch was. Got up, checked the spot, looks like someone bit me. Manager told me in phone he would fix it. I went to store. Manager said he can't fix it. He asked if I understand. I said "Oh yeah you get it. As long as the store is ok and gets their kidney, as long as the inside is happy then ** me! Right?" He says "I don't appreciate that language." I told him to grow up. I don't appreciate your product cutting me.

This is the complaint I sent. Their pharmacy is HORRID. I usually don't go there but it was the middle of the night and they were the only ones open. He made multiple snide remarks and ended up only giving me half of my script claiming the Dr was violating some protocol (she wasn't) and even refused to ring me up. I just wanted to say that night I came in and you were dead set on not filling my script from the ER. I had not slept in 3 days, was vomiting from the pain, and there was a very good reason the Dr had written for what she did. You know NOTHING about me... You didn't examine my need for medication. You judged me. You discriminated against me. You degraded me. You told me I "should see specialists if I need that pain medication". Little did you know I have a rare disease amongst other things and too many specialists to count... but it was Friday.

CVS bought all Target Pharmacies 2015. Final transfer of CVS was March 2016. It's been downhill since then. I live in small town Eastern NC & not much to choose from in shopping groceries or pharmacy. I love Target. I've put up with mistakes. No more. Don't understand why all refills are "Auto-refill"! When the refill runs out, the pharmacy doesn't contact the doctor on certain RX. Yet on the RX that the Doctor won't refill without seeing the patient. (Controlled Drug - Pain Dr) This pharmacy continues to fax the Doctor. I take so much RX I can't keep up! Thank God for auto refill!!

CVS was not my choice. My husband worked for GE for 30 years. They made the choice for their employees. They never have the medicine in Stock on the day they receive the prescription. I mean never. The pharmacists are rude. Their technicians are poorly trained. I miss the days when one of the perks of working hard was being able to choose your pharmacy.

I live only about 30 miles from CVS's headquarters in Woonsocket, RI. I had scripts that said could be filled the next day. I called the pharmacy to have them ready early morning (24 hr store) as I was emergently leaving town out of the country the next day. The pharmacist (manager) was rude on the phone, it was 5:30 pm and my MD offices were now closed. I told her "NO, DO NOT call them for the permission for an early fill". She did so anyway. I am on a contract with my MD and I now have to face the music at my next appt. I wrote the company, I even threatened to report the pharmacist to the state board. I expressly told her not to call!! If necessary, my wife could have picked them up and overnight FED EX'd my meds to me. It was not that much of a big deal. I just hope I am not in trouble with my MD. I am changing pharmacies as my insurance allows me to go anywhere.

On Federal BC/BS, CVS is preferred provider. They said I had to go with CVS or my Rx wasn't covered. I wish they could get it right. My Rx # ** is printed in Spanish. I don't speak Spanish. Each time I call CVS, they say, "Yes sir. It is fixed now." But the refills are still printed in Spanish. How can I trust CVS with my life? They are too stupid to get a record change right.

To preface this review; I have been using this CVS Pharmacy for years without incident. The line wait times varied anywhere from 2-3 minutes in slower times and 20-25 minutes around peak times. I had never had any major complaints and for the most part observed satisfactory customer service not just with myself but with others as well. Although they service many consumers, they tried to personalize each experience with each customer and I value that. Today that all changed.

Brought my item to the register and rang up for $12 instead of $2 and "supervisor" (Danisha **) said she could not honor the price without her manager's approval. 45 minutes later she hands me a note says, "Sorry, please contact my manager Devon ** during normal business hours." The store supervisor literally does not know how to read the price tags showing per unit costs. She said that the per ounce cost on every one of the shelf labels throughout the store were showing "her cost" (meaning CVS). Very incompetent supervisor, complete waste of my time and the three people I was with. My advice, stay away from CVS in Cornwall NY and if you really need something, double check the price on the shelf versus what you are charged.

I am sitting in CVS right now actually, have been waiting over an hour for a prescription that was called in yesterday Afternoon. I was told they needed to verify the medication and what not so I told them I'd wait since my doctor opens at 9 am. I've been listening to the pharmacists talk nonstop garbage about both me and my doctor. I walked up to the counter and one of the women snapped at me "we're working on it."

Time and time again they screw up. I know this and I usually say don't worry I'll pick it up later because I have enough sense to know they never do what they promise. I take vitamin D2, one 50,000 IU tablet a week. I was sent to a rheumatologist because my fibromyalgia was worse, and she prescribed 2 tablets a week and sent over a prescription. They told me it was too early to fill. I said, different doctor, different dose, and they were supposed to call insurance to explain this. I went 5 times to pick this up, and it is out of my way. I finally called the insurance company myself, on the 12th day, a Friday, and they called the pharmacy with approval and set it for pickup Monday. At 9:35 am on Monday I got a text saying it was ready for pickup.

My job requires me to use CVS pharmacy. There many times there are issues with CVS filling my prescriptions. Reason one: the doctor has not contacted us. Lie because when they said that I called the doctor office and the pharmacy never contacted them. Reason two: you need to have a new script sent in when in fact I still have refills on the old script. Reason three: you are called by their system that your prescription is ready to be picked up but when you get there you told it not ready and will not be for another hour. Reason four: they don't know how to read doctor prescription. When it say 90 day supply of 3 tablets a day which means 90 x 3 = 270 but they gave me 90 tablets and I had to point out to them the difference. I at point where even if job requires me to use CVS I am going take my business to another pharmacy.

When I call in a prescription refill I have to go there twice in order to get it because the first time they turn you away saying it's not ready and that they're understaffed. This has been going on for years then I return on the second visit and I only get one prescription, and the next day I have to go back and do the same thing for the second prescription. And the cycle repeats itself! I have been there every day this week and I'm completely fed up! It's a nightmare as I'm suffering with back problems. Plus it is a gross inefficiency of my time. The prescriptions were supposed to be on ready fill and that doesn't happen. I am also supposed to get a telephone call when they are ready, and that also never happens. This is the CVS pharmacy Paradise Road Vinnin Plaza Swampscott, Mass.

At approx. 3:30 am this morning I went to the Local CVS (Berryessa Ave.& Capitol Ave. San Jose CA)... Only to be greeted by a handwritten sign saying "Closed til 6:30 am..." The night manager who had just put up the sign turned around and opened up. Inside was a woman who didn't look too comfortable. I was after some Butterscotch for my Wife... gathered 4 bags quickly and went to pay but discovered I didn't have my extra care card. I gave our phone # but it didn't register. We shop at this CVS every day or so (I've been using CVS since it took over Longs). He was obviously in a hurry. I said, "Couldn't you just swipe a card for me?" "System won't let me do it." I didn't disbelieve him, but I said, "Oh come on."

Our 2 privately own pharmacies in Powhatan, VA were bought out by CVS about a month ago. I have never seen such horrible service and ability to refill prescriptions in my life. They actually lie which I find totally appalling. My boyfriend runs upwards of $70,000 in pharmaceutical costs thru the pharmacy a year. Within 2 weeks we had pulled everything from CVS and taken to a local pharmacy in Amelia Courthouse, VA. It's a shame that a large chain pharmacy can still stay in business as inept as they are.

Firstly let me start by saying that I am getting DISTURBED by the fact that this pharmacy just doesn't care about consumers or the service. It is as if they WANT to go bankrupt. Listen CVS, nobody in their RIGHT MIND is going to wait another 5-7 days to fill a prescription when the next pharmacy over (your buds at Rite Aid or Walgreens) is going to be willing to fill that ** THE SAME DAY and at the very worst THE NEXT DAY. So tired of having to waste MY TIME and my Physician's Time having to call and tell my doctor to change the pharmacy I'm sending my prescription to because the pharmacy is just so damn slow and so damn apathetic to helping me and they just seem like they don't care.

CVS like to cheat tourist and anyone who don't follow the weekly specials. Their weekly flyer advertise a price online and when you go to buy it is a different price. Thieves.

I have no idea how a pharmacy like this can be in business. It sounds to me it's company wide. When we go to fill my wife's medicine almost every time it's not in stock. We will be told it's being shipped overnight (always a lie). It will end up days if not weeks before we get the medicine. It so funny that people's life's mean nothing to this business. The government needs to hold them accountable. People we need to stop giving them our business.

Today, Thursday, August 25, 2016 I visited CVS on Ryan Rd., Marlboro. The purpose of this visit was to pick up a prescription for my husband that was called in by his doctor. While there I decided to use a rain check. The rain check was for Gevalia coffee (Keuric K cup) for $5.99. I was going to purchase 4, however at the pharmacy department the attendant did not know how to process a rain check and asked another attendant for assistance. This attendant stated that I could only purchase 1 because the rain check did not have a number in the quantity area.

I simply try to pick up my birth control prescription every month and almost every month there is some kind of miscommunication, mix up, or negligence that causes me to start my pack late. To be clear, I call in advance to order my refills and go with the expectation (confirmed by text) that it will be ready for me. It's usually not. I'm not sure why CVS can't get their act together, but it is extremely irresponsible to be so unreliable when it comes to people's medication. I simply cannot imagine how they have impacted people with serious condition who need their scripts filled on time! I will switch to Walgreens as soon as I am able.

I use CVS Pharmacy only because that is where my insurance sends me. I am a diabetic and I don't care if I take the prescription, or call it in or if the doctor calls it in. It is always gets screwed up, either they cannot find the script, the medication is out of stock or they don't have that particular medication and will have to order it, or their favorite excuse is "the Doctor will not return our calls."

I'm so sick dealing with CVS being out of stock on my medication. This happens every fricken month and since they make me wait exactly 30 days before they can fill it I am screwed while waiting for them to receive it. I dropped the script off for my ** on 8/15 (the do not fill date was the same) but they said they couldn't fill it until 8/20 because it's too early (the 20th is day 30). I told them that they usually don't have enough to fill the script and can they please make it filled on the 20th which they said it shouldn't be a problem.

CVS is a horrible pharmacy with horrible employees! I cannot believe how rude they are. Recently the Target Pharmacy located in Clovis at Sierra Vista Mall recently switched over to a CVS pharmacy. I've been going to this Target pharmacy for years. Always with the same prescriptions and with the same doctor, nothing had changed. The Target pharmacy was always fast and friendly service.

A prescription from CVS showed up in my mail. Ironic since I did not place an order for the prescription. In fact I have never used mail order pharmacies nor do I have my prescriptions filled at a CVS store. Multiple attempts to get my account credited failed. All they have to say is my doctor requested it. My physician tells me they requested the refill. In either case I did not ask for this medicine to be filled by anyone. This company has shady business practices and I would stay away from them.

My dog is diabetic. For the last year I have been filling his prescription at Walmart but because I had renewed the prescription and needed it quickly I opted to go to the CVS in my neighborhood which is where my husband's and my prescriptions have to be to be covered by insurance. For EXACTLY the same dosage -- same brand same everything -- I paid more than 5 TIMES more at CVS. At Walmart in Overland Park Kansas I pay $28 for one vial of 100 units of ** at the CVS at 75th and Wornall Road in Kansas City I paid $152.49. In what world is this OK to treat uninsured people like this. I am lucky, I have insurance for myself and my husband but how can this be allowed and how can this be legal.

I've never written a review of a company before, this one is bad enough that it was worth it.

I went to use my 5.00 extra buck rewards 1 day past the expiration date and was told the corporate has become strict on accepting expired coupons now which they have always done and I had not been in the store since the policy has now become enforced. I was given the 800 number to contact cvs on re-issue of the earned cash to spend. after speaking to the first person who only wanted to read me the policy which is a waste of my time, to getting the supervisor who said he is not able to re add the money to my rewards acct but could give me a percentage off which would not even be compensable when the percentage coupons do not work for sale items but my rewards cash does.

I went to the States with my family about 2 weeks ago. We went to the CVS located opposite to the Grove/the Farmers market in Los Angeles, California at approximately 11:00PM on 2nd August 2016. During our time shopping, my sister had a stomachache, so my sister and my mother went to the toilet. My sister is very careless and she, unfortunately, left her bag in the toilet. After they came out, they didn't realize until we left the CVS, which was approximately 12:00AM-12:20AM. Of course, like normal people would, we went back to see if the bag was still there.

It is shameful how CVS and many other pharmacies act towards its pain patients these days. While I appreciate and understand that they have to abide by certain regulations, they do not need to treat people so poorly when they truly depend on a medication to have a quality of life. Please spare me with the "facts" that OTC meds are just as effective because they are not. They make you feel like a criminal every time you order/pick up the medication, and it really does not help anyone's cause. They need to remind and teach their staff to still have compassion for all their patients, while still closely monitoring output, which I know is needed as well and understand.

Required to use cvs pharmacy due to job. The long lines go without comment because everyone knows about the long lines - and cvs never has enough employees on staff to handle their business. Often my prescriptions have to be submitted... and resubmitted several times. Staff usually says the dr office has not sent over information, has not answered calls, etc. It happens too often for me to blame the dr office; especially as these are for maintenance meds and some simple prescriptions like antibiotics. There always seems to be some sort of issue. Clearly, they want you to walk around while waiting and buy "a few extra things". I refuse to. The cvs price is Higher for prescriptions and for regular merchandise.

I have never encountered a more poorly designed website in my life! The website does not link your CVS rewards account to your prescriptions. You are not able to enter existing prescriptions to your account. You cannot "trick the system" by entering prescriptions from one CVS pharmacy to another. The CVS app is 52+ Mb - ridiculous and does not work. Time to switch to Walgreens. Even though the staff are good, the systems are horrendous!

I moved from another town and had CVS call and get my prescription. They can legally fill it today but the Pharmacist Felix refused. I called corporate and they would not do anything about it. Do not use CVS pharmacy. He was rude to me and talked to me like a dog. I cannot transfer it to another pharmacy either.

I was in line behind an older woman who had returned to the store because she had not been given the correct number of pills. The associates tried to wait her out but when they saw that I had created a line they were forced to take care of her. They corrected the amount of pills that her prescription indicated. When she left the counter, she winked at me as if she knew that somehow someone was trying to pull a fast one.

I have been getting the same medicine for two years - pain medicine. Now I am told my insurance won't fill it because it is too much **. I am not even close to 4,000 mg and CVS wants 95.00 for it without ins coverage. Last month they wanted 40.00. Also they said my ins won't pay for ** which is a lie because I called my ins and they said that all of that is not true. The store # is 5441 in Metairie Louisiana. I think I am going to Walgreens or Riteaid. They are going to miss me because I take a lot of medicine.

Numerous times the CVS on South GEORGE Street has not had prescriptions ready. Today I called my prescription on a Friday for pick up on Saturday and here it is Sunday and the prescription is STILL not ready.

I have been shorted medication twice recently in a matter of a couple months. I'm very upset about this, and I need this medication because I have very bad anxiety and panic attacks. I am suppose to get 60 ** and take them twice a day. They have only been giving me QTY 30, it's ridiculous. The bad thing about it is, I would never lie about my meds, but I have read that even though it's their fault, they usually blame the customer making them look like they're abusing the drug. It's wrong, I'm going to try and get this fixed this time. After I'll probably switch pharmacies.

CVS store number 3616, manager Eve **. This store lost one of a kind family photos we entrusted them to develop. The only response we received was a cold uncaring attitude telling us to call an 800 number for complaints because they were unable to help us. They made it clear it was not their responsibility to track such and would not offer assistance to do so. No apologies, no remorse, just a bad attitude. Thanks CVS for losing irreplaceable family memories and not having the common courtesy to help a customer locate such. Horrible customer service!

I went to CVS on The Alameda in San Jose, CA recently and this is not first time I was treated so poorly in this particular store. I had a couple items I was returning without receipt. They were gifts. I explained I had gotten two of these items. Only needed one of them but needed other things. Could I just do even exchange. This woman named Diane comes up behind the sales lady helping me and says rudely "oh no receipt. We can't do a return without a receipt unless it's lowest selling price you take on each item." The one item was I believe 30.00 plus dollars and I had a couple other small makeup items I had been not so sure had caused a breakout on my skin and a bad rash as well. I explained these items were duplicates and things I had a reaction to so she only accepted the most costly item for pedicures and gave me half the amount.

I tried filling my prescription for pain medication yesterday and was told they won't fill it and I needed to go to a pain clinic. Apparently, they know better than my doctor. They have no idea why I take/need them, and, frankly, it is none of their business! But they know I need to go to a pain clinic and shouldn't be taking pain medicine... The audacity this company has is appalling. I have been filling this same prescription for the past year and it was never a problem until this past January. Ever since then they claim it isn't in stock and it would take several days to order. Twice I took it somewhere else. Once, when I decided to just wait for it to be ordered, they looked dumbfounded. Funny how it was ready the very next day. They are obviously lying to their customers... the ones they think are junkies.

I am using the services of CVS located on Lititz Pike, Lancaster, PA almost for five years and every month I have a problem filling my prescriptions. This month when I went after midnight to fill my script for **, I was told that there is a new policy: Prescription for controlled substances cannot be filled till 6 a.m. How accurate is this information or pharmacist is just making it up?

I walked to CVS after seeing online the store closes at 11pm on Richmond Ave. Highway 6 in Houston, TX. One cashier agreed to help while the other yelled "We are close. We close at 10." Well fix the information online so people will not after work or school there.

I live in Berlin NJ and I take **. Originally for ** dependence, but now for acute back pain. I've been getting the same dosage for 3 years at this location, every 2 weeks, and EVERY SINGLE TIME I come to get it filled, I'm told they're out of it, it's on order, and will be in in a couple days. WTF??? Are you kidding me? Why isn't it in stock when you know my name and birthday by heart at this point and know I'm coming in every 2 weeks? Plus, they make up their own rules, I won't get into that, I'd have to write a book. And certain pharmacists think they're God and tell me I can't have it because I'm too early, even though the insurance ok'd it. He or she thinks it's too early, not the insurance or the law. Unbelievable. This country has the absolute WORST, I MEAN WORSE pharmaceutical industry IN THE WORLD! It's a DISGRACE!

Whenever either my husband or myself try to fill a pain medication prescription, we are treated like we're doing something illegal. Always an excuse or reprimand every time!!! My husband is scheduled for back surgery this week and had his back meds cancelled because of suspicion because he submitted his prescription too early. He has gotten pain meds overlapping from his two doctors. By not waiting a few more days till the insurance would cover it he made the mistake of putting it in to fill. Well, since we are always treated like we're under suspicion they called the doctor and had it cancelled.

I visit the CVS daily... The manager and clerks know me. Today there was a new manager who proved to be a real racist jerk. She is ** and racist against **, in a reversed manner. An irate customer came in the store and was at the checkout. I asked a clerk, "Where is the boss," (meaning the man I talked with on a daily basis). She pointed to the female manager. I said, "I mean the "male" manager," whom she knew immediately who I was speaking of. The irate customer (clearly gay) said, without being spoken to, "Female manager or Male manager, it doesn't matter. A boss is a boss. What difference does it make!" I was speaking to the clerk about my "friend" the manager. I had never seen the female before, so I didn't know she was the manager.

Why do I have to drive miles and miles to a CVS, or be held to mail order? I don't want my scripts mail ordered. I want a pharmacist that I can see and talk to. I have a Rite Aid and Walgreens less than 1 mile away... and I can't get refills. Keeping the reoccurring loot in one funnel, that's what it's about. Greed.

I took prescription to CVS for a 30 count, 1 month supply of my medication. As soon as I got home, I noticed there were only 20 count and I called the pharmacy. I was asked to check if the quantity was circled on the prescription, I said yes. I was told it was double checked and they would have the manager call me. That call never came. I called and was told I could pick the 10 up. I explained that I was out of town for a couple of days and I was told, "No problem". When I went to pharmacy, I was told there was no note in file and there was nothing that could be done. This CVS is in Edgewater, Maryland.

I am required to use my local CVS in prunedale, CA. I am on a very strong pain killer due to several medical problems. I'm told I can't order my meds until I'm down to the last couple of pills because it is regulated through my insurance. Every month I go through "We don't have in stock. We have to order," or "We can't order 'cause the pharmacist is out sick or on vacation." Most of the time I go without 1 to 2 days but lately it takes about a week. During this week not only do I live with severe pain and withdrawals I have been having seizures. Then when I get the meds I go through a reaction for not being on them.

My employer started using this company at our last renewal on the 1st of January 2016. When I started everything was fine. Until my 4th refill on a medication that I was taking but adjusting dosages, I get a letter from the company saying I have to either pay full price if I want it at the pharmacy or I would have to use the mail system at 90 days min order. They advised it was a maintenance medication and required now to be done via mail. I called the company advising since the dosages were being changed and still changed that I couldn't order it in 90-day supplies. They pushed back looking for any reason not to do as requested. I finally had to call my employer to get them to intervene.

I been working with pharmacy since last 20+ years. Walgreens, rite aid, Walmart, but nobody care for you as CVS pharmacist and technicians did. I'm caretaker of my both parents and deal with 30 meds each month. Sometimes doctor forgot to call pharmacy or most of the time insurance have so many issues. Each time CVS pharmacy at 132 Bronx river road, Yonkers NY, they go beyond their responsibilities to help me out. I can't say thanks enough for everyone at that location for make my life little easy with their kindness specially ** and Pharmacist. Thanks guys. Thank you all.

I need to take pain meds - ** and ** for my chronic pain. I am given my prescriptions from a pain management group. Once a month they do a urinalysis profile to ensure that I am not abusing them or any other drug. I go to my normal CVS on the Saturday before the July 4th holiday. I was down to 2 ** and had a prescription for 90. I take 3 a day and see my pain management specialist once a month. The normal pharmacist was on vacation and there was a "roving" pharmacist there.

CVS Specialty Pharmacy has by far the worst and most inconsistent customer service I have worked with. They have zero concern for their customers and as a rule of thumb talk down to them throughout the entire ordering process. There is a genuine lack of interest among the employees and there is no willingness to represent a professional organization. There have been several occasions where I have talked to an employee who not only had trouble with verbal communications but who had trouble remembering something we discussed in the prior few minutes. I would avoid them at all costs and use another more credible pharmacy with employees who are able to communicate and answer any questions you have.

I have to applaud the management at the CVS on FM 2920 in Spring, Texas. They've finally hired pharmacists and techs who are professional and polite. In the past, 2013-2015, the pharmacy staff were not very nice nor helpful. I would dread having to have any prescriptions filled at this location and the only reason I do is because my husband's insurance offers a discount and it's the only location near our home. Well, in February of this year, I noticed new staff, and they were professional and helpful.

I used to be able to directly get my meds through the CVS in-store pharmacy, then my insurance decided it's best for me not to get my medication by forcing me to go through CVS Specialty. I have had 10 calls with them at this point. Been promised call backs, never received single one. Been put on hold for 20 minutes then eventually hung up on. Been transferred countless times to people who are even more clueless each time.

Ok I've had it with this pharmacy! I'm a business owner and a parent of 4, anyway I go in to get my meds filled and am told that the doctor did not have a DEA #. Now this has happened 3 times now and when I go to Walgreens there is never an issue. CVS profiles anybody who gets controlled meds and decides if you're a junky because of it. There are people who actually need these meds and do not abuse drugs! I'm outraged and these people working should be fired and never allowed to work in this profession again. They lie and make things up because they think a person may be a drug abuser. This is BS.

I have severe medication intolerance which means I have to take specific brands of medication to not have adverse reactions. My Target CVS pharmacist has informed me that the new system since the CVS merger is not allowing him to order me the correct medications anymore! He says the system is forcing him to select generics that are incompatible with my condition now! For 5+ years I have been able to get prescriptions filled at Target, and now the lead pharmacist is not permitted by the system to order specific generics OTHER than what CVS has approved as a chain! I do not want to change pharmacies, but locking the technicians out is unacceptable! They HAVE to be permitted to order in these cases because patients can have seizures otherwise!

This is reference to CVS Store 5473, 2103 Gause Blvd, Slidell LA. Six weeks ago I went in to get a prescription filled. After waiting over an hour the pharmacist (young ** female) finally told me she could not fill my prescription because she couldn't get the safe open to get the meds out. Had to go to Walgreens. Four weeks ago I pulled into the drive through with my wife who had just been discharged from the Hospital with a knee replacement. The pharmacist (your lead pharmacist here) told me without looking at the prescription that they were too busy to take any more prescriptions that day. Again I went to Walgreens. Today about 1:30 PM I went in to get some over the counter meds that needed a signature. After waiting about 20 minutes at the counter the young lady tried to scan my license on two registers and told me the computer must not be working and I couldn't get sinus meds today. Time to start looking for a new pharmacy!

This CVS is located in Las Vegas, Charleston & Decatur. Is dirty all the way since you go in, from outside you can see the dirt and grime accumulated, inside the carpet floor is one of those tile like carpet, lots of untreated spots, shelving it's dusty and dirty, and to make matters worse they don't even give cash back, that at the moment I really needed. So for that and more, I give them one lousy star, hope they get better.

I have to fill my prescriptions here if I want them paid for by insurance as the state of Massachusetts will ONLY pay this pharmacy. They charge almost as much as the compounding company in my town that doesn't take my insurance. So they are not only getting my payment, but they are then getting paid by the insurance company. I am a foster parent and got a couple of gift cards from DCF to buy supplies for the baby. I bought a pack of newborn diapers and a can of formula. I went to Target the next day and the pack of diapers that CVS is charging $12.99 a pack for are being sold at Target for $8.99. And the formula that CVS is charging $30.00 for is $25.00 at Target. Thank heavens I had the gift cards, but I am NEVER purchasing any items from CVS again, and I would rather pay cash to the compounding company than get taken by CVS for prescriptions.

I suffer from severe peripheral neuropathy and for the past two years my doctor has had me on **. For those of you who do not know what PN is: Peripheral neuropathy refers to the conditions that result when nerves that carry messages to and from the brain and spinal cord from and to the rest of the body are damaged or diseased. The peripheral nerves make up an intricate network that connects the brain and spinal cord to the muscles, skin, and internal organs.

I had to go to the emergency room at West Kendall Baptist Emergency Department where I was taken by Miami-Dade County EMT personnel with a badly locked knee. The attending physician prescribed ** 5mg/325mg every 6 hours, (10). The prescription was written by Anay **, DEA # **. The prescription was refused by the CVS pharmacist! When I asked why he stated something about there being a problem with the prescribing physician and said RUDELY that he could not provide any further information.

I've used the Target pharmacy for over 10 years and have never had a problem. I tried to pick up a prescription that was called in this morning and they said it was on hold because they couldn't get my insurance to go through. What's crazy is I just picked up a refill 2 weeks ago and that went through. It's the same insurance! They never notified me that the prescription wasn't going to be filled so when I show up at 6:00... on a Friday... there's nothing I can do. The clerk had the nerve to suggest I call my insurance. Seriously?!?! They are shut down until Monday. I never had issues with Target. CVS is an overpriced, uncaring, imbecile hiring, waste. This girl actually said she'd keep trying and call me. I asked if she had my number... crickets. Of course she doesn't. She isn't going to try to do anything but chew gum and wait for her next break.

On 6/16/16, I sent a priority, overnight prescription along with the mail order form and a letter explaining the need to have the prescription filled and sent to me overnight. I also indicated that I will pay the extra charge for overnighting the prescription because I have ordered this specific prescription to the mail order pharmacy in the past with a positive outcomes. I checked the status of my order, beginning on 6/20/16, by composing messages to the CVS mail order pharmacy site and made many calls to their representatives. I also made phone calls to the post office. The responses included the post office saying that the package had been delivered, but CVS had not signed for the package or picked it up. CVS has continued to tell me that they have not receive my prescription.

Almost every time that I have been to CVS to get a medication filled, I have felt judged and like I was not a person. They have been rude and just flat out mean. They announced the medication that I was taking and asked me the reason that I was taking it in front of other customers. They don't care about privacy nor do they respect anyone.

I've never had a problem with CVS until now. Several months ago I got my anxiety meds filled was suppose to get 60 but a few days later I realized I only got 30 so I knew they would not do anything about it since I had left. Then for a couple more months they were the 60 which was correct. Well a few days ago I picked up again and just realized they shorted me 30 pills again! There is a thief in that pharmacy! 30 short is not a mistake, that is stealing! By not checking before leaving store I knew they would not do anything! It's a shame that it's resorted to where you can't trust getting your meds you need.

Basic routine: Prescription Renewal. Result: Anything but routine. Chain of events: Physician called in two prescriptions to be refilled on Friday of the previous week. Received a call on the next Saturday saying that the cost on one of the prescriptions was "exorbitant" and did I really want this filled? Seriously??? I said yes and would come in and discuss the cost, although I had received the same prescription previously and though I thought the cost was excessive (co-pay) it was necessary to be filled. Arrived and brought a coupon received from the physician to assist with the co-pay. The customer service representative (not the pharmacist) took the coupon and went back behind the wall to "decipher" the instructions (although they were clear on the front, that the pharmacy had to enter the code into their systems for reimbursement).

They will not give me enough to medication for three months, even I had my insurance call the store. First of all, they do not know what they are doing. Been going to CVS for over 25 years even when it was save on. They are a bunch of **, not knowing what a customer wants and refuse to give me enough to medication that will last. Had to turn them in to the insurance, to try to get my eye drops. They will not give me the full amount. I even had a letter from insurance saying that they must give me the right amount of eye drops to last for 3 months. It is about time CVS runs a drugstore that helps the customer.

I dropped off a script at 10:00am and was told it would be about 1 Hour. I said I would be back between 1:00/2:00pm. Pulled into the drive thru at 2:02pm and was told it was not ready it would still be a couple of minutes... I said I would wait. Very rude pharmacist told me I could not wait at the drive thru and I would have to come back in a few minutes. I told him the script should have been ready long ago since I dropped it off at 10:00am.

Very bad service. Went to pick up a medicine I pick up every month and which they send me text messages saying "it's ready you can pick up". After 30 minutes and after giving my name and birth date 6 times to the same lady, at the end she asks me "and what do you want to order?" I was so mad I left. How can she not know if she has my information? It's reordered automatically every month? I'm changing to Walgreens.

Recently my pharmacy insurance was switched to CVS/Caremark. A medication that I have been taking for over 5 years was denied. I was told it required prior authorization with that I went through all of the steps to obtain it. My pharmacist who is wonderful (and not a CVS employee) gave me a copy of the reply that he received from CVS/Caremark when he tried to put the prescription through for a 4th time. It was a short one line that stated: "Too bad we will not cover ** under any circumstances. We will only cover ** and **." I really want to know which drug companies CVS is actually in bed with. I will not under any circumstances spend so much as a penny at a CVS. They foster a rude and uncaring corporate culture. It is more about the almighty dollar than caring for the well-being of the customer.

Today I went to the CVS inside of target on Admas/Brookhurst to pick up a prescription and was told that my prescription was $54.00. I asked why has it gone up $25.00 and they advised that they were no longer target but CVS. The pharmacy was rude and I refused to pay the price and transferred all my prescriptions to Stater Bros in Huntington beach where the cost was reasonable. Shame on CVS for scamming people and raising the cost of medication. I will never go back to CVS due to the fact that the CVS people on Admas/Brookhurst are just plain rude to customers. By the way the pharmacist laughed at me because I complained. Do not go to CVS and waste your money. They are overpriced and rude.

I am writing to, once again, express my displeasure at your company. I am now at the point where I just want to take my business (esp. my prescriptions) elsewhere where I am treated fairly and with respect. I have a few things to address. I will start with the first one, your prices. The last couple of times I bought prescription drugs at CVS, I was gouged. The first time was this past winter (I have winter allergies and use ** eye drops). When I went to pick them up, the price had skyrocketed! I complained to the clerk but to no avail. He would not even give me a reason why and said to take it up with the drug company.

I have been on the same medication for a year and had no problems until six months ago when my insurance changed and began using CVS specialty pharmacy. The medication has never arrived to my doctor's office on time and I have had to reschedule my appointment for a later date each month. I always call a week in advance and they assure me I will be there for my appointment. I continue to call multiple times throughout the week and the associate I talk to tells me it still has not been shipped or even approved by the insurance. Each person I speak with is more incompetent than the last.

Spoke To a pharmacist MICHELLE VERY RUDE!! Can't believe she treats patients that way. Horrible experience ever!!! Came from NY to visit and my eyes were bothering me. I called her to call my doctor for prescription and she wanted me to call my ins to see if it covers in PA. I told her I don't have my ins so If she is going to call my doctors he can ask that question. She said "whatever" and just hung the phone on me. I called back and asked who is she and why she hung up. She said she is the pharmacist and she is very busy with a attitude. Worst customer service ever - can't believe people like her deal with patients. I am so upset. Never in my life was talk that way. I hope someone can really do something about this. I will never go there or make another call!!!

Just went in to get my scripts and the price has increased 10 fold. They said they no longer do the 4 dollar ones. Would have been nice to tell someone. I hope they go out of business. Target really screwed up selling to CVS. The people behind the counter have no clue as to what they are doing and really don't care. So long Target - you just lost a few more customers.

I was due to take my injection and realize that I didn't not have my medicine. I called CVS Specialty Pharmacy and was told that a hold was placed on my account, and I would not receive the medicine because I had an account balance of $5.00. I laughed because I could not believe my medicine was held up because of this. (This is a $3,000.00 medicine and a $55.00 copay, with financial assistance of $50.00 leaving the customer/patient with only a $5.00 copay.) I told the 1st woman that I paid any bill I received. She asked if I wanted to talk to the billing woman. She reviewed my account and I spoke with Miss Diane. She stated that I owe from April, $5.00. I reviewed with her the payments I made since starting the medicine, very confusing, but I paid each bill I received. She told me I need to talk to the United States postal service about my missed bills, but how was it possible that this company is withholding my medicine for an $5.00 copay.

Got a automatic text on phone from CVS at 9:56 am that my Rx was ready. Went to store at 6 PM. It wasn't ready nor did the assistant have a reason why it hadn't been filled. "Was it an automatic refill?" I said yes, and I wouldn't expect the text unless the Rx had been filled. "Oh those automatic refills get filled throughout the day. I will put it at the front of the list so it should be filled shortly." This is unacceptable!!! You are wasting my time. I left CVS to go to Target because someone in that Rx was stealing my controlled substances and I kept coming up short each month. Upon the 3rd month of this happening and me thinking I was losing my mind, I counted the drug in front of pharmacist and sure enough it was short.