CVS Pharmacy Reviews

Last Saturday night I went to the CVS on Lake Murray Boulevard in Irmo, SC to get a prescription filled. The prescription was filled promptly. The service offered by employee, India, was superb. Danny, front cashier, was very attentive, also. Fantastic job!

My son has a terminal illness and is on disability. Due to recent changes to Aetna insurance we were told that his current pharmacy could not fill his prescriptions on any longer and we would now have to go to CVS to get his prescriptions. We live in Rome Georgia and went to the new CVS 24 hour pharmacy in which the pharmacy manager told us she would not fill his prescriptions due to the location of his Doctor and I informed her that his normal pharmacy said we had to go to CVS and if there were any questions to have her call him and she still refused to fill his prescriptions.

This complaint is for the CVS at 1800 Vandalia St. in Collinsville, IL. My family and I used Walgreens to fill all of our prescriptions for several years. We loved them and never had any problems with them. When we would order prescriptions, they would always be ready before the scheduled time, and everyone at the pharmacy knew us by name. By the time our insurance changed, and we had to start using CVS.

The pills that were prescribed were not correct. I had received less. When I call the manager to the pharmacy back, he had attitude and argued with me. Very non-professional.

CVS on Washington Rd in East Peoria IL. I picked up a pain pill prescription as I have done every month all year for my husband. A pharmacy employee called out in front of every customer and employee that I had been picking it up 3 days early for the last 2 months and the government was cracking down on possible abuse and next month I would have to wait the full 30 days. Scripts are for 30 days but over a year 4 months have 31 days. Over the year I am really one day short. I am not abusing the system. Regardless of the rules and count she should have talked to me in private not embarrass me in front of everyone. I was so upset when I got home I called the store to talk to her manager only to find she is the manager. I then went on line with cvs to complain but could not find a place in their website to report my experience.

In 2007 I had an intraspinal tumor removed (2 back articulations are now missing, the entire front bone is out where the problem was). It was a really big surgery, and I am still suffering because of it. Internal scar tissue formed, touching all the spinal nerves, and giving me a big, big pain (never knew what pain really was before this).

Criticized my pharmacy's way of doing business, nicely with no foul language, and was immediately shut down and also red-flagged. He gave me the reason; I lived in another town. I had been getting my meds there for about 8 years, my Doctor is right next door to them, so it was very convenient. I asked if this was a DEA RULE/region, he said no, it was his. Now I get my meds sent to me in FLORIDA from Ohio. That makes a lot of sense. CVS Corporate told me based on the type of medication, which was just reclassified by the DEA, they stand behind their pharmacists. This is BLATANT DISCRIMINATION.

Store # 9242 - 27750 Santa Margarita Parkway in Mission Viejo, California 92691: This particular issue has occurred three times in the past 6 months, each time I have tried to get my prescription refilled. I call the pharmacy in the morning around 10:00 AM. Each time I explain to them that I have a prescription that needs to be refilled and transferred from a different pharmacy. I go to the doctor every 8 weeks; he gives me a prescription with one refill for 4 weeks after the appointment. The other pharmacy is closer to the doctor so I get it filled there. CVS is closer to my house so I want to refill it 4 weeks later at CVS. You would think this would not be a problem. When I call the pharmacist will act like it’s such a burden to have to call the other pharmacy but I explain to them that this was what I was asked to do for the refill. Then they agree and the phone call ends.

I have once complained to the corporation, yet no improvement still. A year away and I decided to return to the Cvs in grafton and they were once again nasty. It took 18 hours for them to fill something I said that I needed right away and despite me telling them it needed to be processed that day for insurance reasons, they did not do it. Instead information and attitude was they said, "Ya and there is only three of us." I am glad that I did not have an emergency. They would be no help at all probably sending me away due to being busy. SAD.

My husband's doctor called a prescription to the Barberton, Ohio CVS Pharmacy on 1/6/15. Husband went to pick it up on 1/8/15, more than 48 hours after it was electronically submitted. It was not ready. Husband returned later in the day to pick it up and brought it home. It was incorrectly filled. Husband called doctor office to verify what the prescription was that was called in and was informed of the correct one. Office also gave him the verification number for the electronic prescription. He returned to the pharmacy, spoke with the pharmacist, who was rude and no help at all. She advised that the prescription was the one they had on file from over a year ago, that they did not have the new prescription and that she could not take the wrong meds back and refund the $60 that my husband paid. Besides, she said, they didn't have the meds to fill the new prescription!!!

When I ordered a refill of a prescription by automated telephone, it was identified by my giving the store Rx # **. I waited 7 days and called the store to see if it was ready. The automated telephone service said that it was not ready. I continued to call back every day and the automated service repeated it still was not ready. Finally, today, I went in to the store and was told that it was ready, but it could not be identified by phone since it had been assigned a new prescription number which was Rx # **. This is a failure of the CVS automated telephone system. Can it be corrected?

I dropped off my prescription. One is a real important one for me. The last time the pharmacist got in to it over filling it 12 hours earlier. I drive a truck. It's hard to get my meds out of state so yesterday I drop off my prescription to get it. They fill them all but one cuz I said curse words before. Now I didn't get it filled but they wait till last minute to tell me. He is a jerk. If he wasn't that way I would have never cursed him.

My husband picked up my prescription from my doctor in Providence, RI. He tried to drop it off at CVS on GAR Highway in Swansea, MA. They told him it was not due to be filled until the next day and he could not leave it with them. This was never a problem before. We could always drop off a prescription and have it filled the next day. We are expecting dangerous weather tonight into tomorrow. I will have to find a way to the drugstore to bring this prescription in to be filled. I have been very disappointed with CVS and I am really thinking of switching to Target which is the next closest pharmacy to us.

I've only worked at a CVS pharmacy as a technician for 3 months and I've already gotten to the point where I've quit the job here to go back to my old one. Despite less pay, it was well worth with it and I still get paid roughly the same amount cause I get more hours. The issue with CVS is that a majority of the stores are severely understaffed and I believe this is where a lot of issues stem from. You have pharmacists who have to work 12+ hour days with no break and for a whole week. On top of that, some employees are expected to do the same the same though they get 30-min. breaks. However that's already a violation of MN state law because if you work over 8 hours, you are required to be given an hour break. They told me I get my 30 and random 15-min. breaks throughout the day though the store is so damn busy, I don't have any time to do that and that just adds to my stress.

Dropped it off at 4:30 pm and was told a couple of hours. At 9:23 pm still not ready or filled. We called and was advised that they have been backed up since 2:00 pm. This is not an option. Why was I told two hours if they had no way of promising this. I went back at 6:45 and was told they were still working on it and would text me when it was ready. Not realizing it was going to be after my bedtime of maybe 10 or 11 pm. Some folks need to work and script is supposed to be given in a certain amount of time, totally not happy with CVS. This should have been transferred to another CVS that could handle or given back to have filled at some pharmacy that wants to be a pharmacy. Still not been filled so no order number can be given nor would that help at this point. 21st and post on Indianapolis, Indiana

Directed toward Ringwood NJ 07456 CVS Pharmacy I found the facility quite unsanitary, the service extremely slow and inefficient. Waited many times 4 to 5 hrs to make presc. PU, told not ready. Many times at Drive PU window presc. ready but clown at window too lazy to locate presc causing me second trip back plus most over counter products are a ripoff. Franchise should be closed down.

My client has had her prescriptions filled by CVS for 2 years now with the insurance she currently has, which is United Healthcare dual complete plan. Now, CVS pharmacy will not fill her prescriptions, saying they no longer take her insurance. She is almost out of a medicine she uses and now on top of trying to get that medicine, she is now having to find another pharmacy. The lady who she dealt with was so rude and uncaring, telling her she needs to go to Walgreens now. I think you need to know the problems your company causes people when without warning that the insurance people have is no longer any good at your company. My client is not a healthy person and is on 16 different medications in which you use to fill for her, But, not she is a crying mess afraid she not going to get her medicine and will die without them. Her name is Jeanete **. We use to go to the CVS in Apache Junction on the trail. I don't think it is right that you can change the rules without warning, sad... sad.

I am shocked and appalled by the rude, unprofessional behavior of the CVS Pharmacy staff. Specially, the store located on the corner of Scottsdale and Shea. For months, I've had several prescriptions filled at CVS on a routine basis. My doctor prescribed a specific brand name prescription that I needed filled, but the pharmacy didn't carry it and told me I had to wait a few days. That experience was bad enough, so I called a week in advance when I needed to refill the same prescription to avoid running out. Unfortunately, once again I was told they didn't have it stock and was told that I would have to call around to the other pharmacies to find out who could fill the prescription. I incredulously asked why I should have to call around, is it not your responsibility to refill my prescription? I was rudely told that she had other customers to wait on and then she quickly put me on hold before I could respond. I have thus cancelled all my prescriptions with CVS and will take my business to Walgreens. I won't step foot into another CVS. And I really think they could care less about losing the business.

Time and time again being subjected to unprofessional customer service till after a year of just being treated terrible, I decided to switch to Target Pharmacy. CVS has several locations at Bloomington, IN and they all have awful customer service. The sad part is they don't CARE!!! Because of the way I was treated, I will never shop for regular store products there and always did before. Store that is the most rude #3195 1000 N. College Ave, Bloomington, IN 47404. Try to be nice to each other, it really does matter!!!!

I left my memory card two weeks ago, when I went back for it no one at the store knows anything about it. I don't care about the memory card, I WANT my pictures back!!! Please help me find it!!!

CVS, Hawthorne and Oglethorpe Avenues, Athens GA told me it would be 2 hours to fill my Tamiflu and Cough Medicine. When I complained they said it would be an hour if I sat there in the store and waited. I asked for my prescription (** requires a written prescription) back and to transfer my ** to the CVS in Watkinsville, GA 20 minutes away. The clerk replied she would call when she had time. I refused to leave until she made the call, she then asked the Pharmacist for assistance with me. I again refused to leave until the prescription was transferred. They were rude and inconsiderate. After arriving at CVS in Watkinsville, GA, I got the ** but they said they were "out" of the cough medicine. I went to Publix pharmacy and they created a new account for me and had the cough medicine filled in less than 15 minutes. Guess who my new pharmacy is? NOT CVS. I have been a loyal CVS customer for years. I will NEVER step foot in a CVS store again. They were so rude and uncaring. I will tell anyone that will listen about this in hopes that they too will never use CVS again.

This stink hole of a company keeps running out of medication. Twice in 2 days they don't have 2 different common medications. The people who order drugs for CVS are either abusing them or are in a brain dead coma.

On December 18 2014 at 8:00 pm I went to Store# 2147 located in Kennesaw, GA to pick up my Rx. On my way out I remembered that I needed to buy candy for the stockings. I ended up buying $137.31 worth of merchandise. When I got home I realized I'd left a bag behind. It was only worth $20 but since I spent over $100, I decided to get the bag. I called and spoke to the Store Manager ** who told me to bring the receipt. When I came in today, Mrs. ** was not there. In her place was another manager named **. I gave him my receipt and explained the situation. He went to the back of the store saying he was going to call the store manager.

What exactly is the purpose of this site if nothing is being done about CVS Pharmacy. This corporate drug giant is pilfering money for drugs whether it is generic or OTC. It is an abomination that the elderly fall victim to this much, barely scraping by on a living much less a being an ill patient. Our family was victimized by charging ** $212.00 for 30 pills and ** 30 day, $98.00! Where in the hell is the regulation America? Open your eyes consumer affairs and FDA, this was broadcast on CNN in April 2013! WTF!

Went in to drop off my RX, they gave it back to tell me they didn't have the meds instead of asking if I needed it that day. This is the second time this has happened. Also the lady in front of me was also given back her script. They don't explain.

(Lupus patient, fusions from my L1-L5 prior to lupus diagnosis, so always in pain). If you are RX'd pain medication, be prepared to go through H to get it filled. For three years I have used the same Dr., same RX, yet I feel awful after leaving a CVS pharmacy. They judge you, play god with your script & lie. It would be an issue if I were violating laws but I get my RX filled on the 21st of every month like clockwork, never ask for a day early, ever. The last straw with CVS came today when just like every month at this time, I drop off my RX and set things up for the fill date on the 21st. I asked the same pharmacist "Will you have it in stock, have it ready that date?” His comments were "After three years I think you should consult a new Dr., I don't think you need this medication anymore, or I will fill it until you do that."

Time and time again being subjected to unprofessional customer service till after a year of just being treated terrible, I decided to switch back to Walgreen's which was out of my way by 20 mins. Ridiculous. Because of the way I was treated I will never shop for regular store products there and always did before. Hwy 51 and Goodman Rd. Branch in Horn Lake, MS.

It seems that I am not the only person experiencing the "run around" from CVS and other major pharmacies in attempting to fill an original, hand-written prescription for a controlled medication. Yesterday, after my doctor's appointment, I took my script to CVS and was told that they did not have enough pills to fill the prescription. Three months ago, I got the same response and it was only when I started crying from frustration and pain (I have Rheumatic Arthritis) that they said they would check and discovered they, in fact, did have the 270 count prescribed and filled the prescription! They would not fill my new prescription. Yesterday, I also spoke to my mail in pharmacy, and the represented from Florida said she was having the same problem, and had been to six pharmacies to fill same drug for her herniated disk with no success. Her comment was, "What are we legitimate patients who need controlled substances going to do?" She also said that the DEA is "all over" pharmacies about this issue.

I used automatic system to refill my prescription at 51/baseline. When I went to the store, pharmacist tech told me that it does not work and I have to wait another hour to refill it. I waited in the line for 10 mins of my time and extra trip to the CVS. This is not the first time and they always seem to have an excuse so I have to wait for my prescription all the time. What is wrong with this company? I wish I could refill my prescription from another company if I could.

If you are in the Daytona beach area and have received the wrong medication, this happen to me 3 times in a row. Of them I literally took for a month not knowing was a seizure medicine. If you receive the wrong medication do not return it. I have a lawyer working on a class action case. Please call me if this happen to you **.

I want to know if CVS Pharmacy cost to me for a prescription medicine is legitimate. For three years I have been getting my ** from CVS at the cost of $108 for a month supply. I have just sent all of my prescriptions to Sam's where I get exactly the same amount for $8.00. This suggests to me there could be some fraudulent practice going on. Can anyone explain this to me?

Pharmacist RUDE AS CRAP!! Wouldn't explain anything!!!

I took my Moms script to CVS to get filled after leaving the emergency room. She is 77 years old with chronic osteoporosis and blood clots going up both legs. The hospital gave her 30 tablets of pain pills at the 325mg. The pharmacist Jessica in Lebanon Ohio refused to fill it and tried to keep the script when I demanded the script back. She wrote all over it that it was not filled then stamped it with Big Letters read FILLED then called my Moms Doctor and said she did not need the script. Isn't that illegal what she did?

CVS/pharmacy located at 137 S State St. Chicago, IL needs to retrain the pharmacist name "**" in customer service etiquette. When I went to pickup my prescription, ** slammed the bag with my medication on the counter. Was curt, and dropped my change in my hand, as if she did not want to be there on this day December 3, 2014 at 11:30 am. I feel I should have been handed both my change and my prescription. I've been a faithful CVS/pharmacy customer for well over twelve years and should be treated as a valued customer whenever I shop or drop-off/pickup prescriptions.

This company cannot seem to get enough medication to fill customer scripts and it is not just limited to new medications/rules passed in the past few months. There is something seriously wrong with their supply chain. They must have had a customer care seminar as they now call me by my name (and loudly) so that I feel as if I'm the problem. They've just tied up another great physical location in our communities. Who owns CVS? Who is CVS? They should be investigated - they're dispensing drugs, not candy.

I took the RX in to have it filled yesterday evening, just as I always have, and since the pharmacist does not currently have enough stock to fill my order today, he would not hold my RX and put it on file stating that it is against a new Michigan State Law. I asked him what law? He could not give me a straight answer on that. I have not had any trouble at this pharmacy in the past with them taking this same RX and holding it until they got their stock in next week to fill it. So, I am shocked that this change has come up all of a sudden and I do not trust the pharmacist. So, I am going to go to a different pharmacy to get my RX filled instead.

I am disabled. My doctor prescribed a medication and directed it to be filled early the day before Thanksgiving, so I wouldn't have to leave my house on Thanksgiving... The pharmacist refused to fill it till the next day and lied about the reason. Said it was a state law. Turns out it was a CVS policy, to be used at the discretion of the pharmacist. She was just mad that she had to be working on Thanksgiving and passed her annoyance off to the customer. Her exact words... "I'll have to be here tomorrow (Thanksgiving) so you can just come in tomorrow to pick it up." I've taken that Rx for over 20 years, and the doctor approved the early fill date right on the Rx. CVS has lost my business... several thousand dollars in Rx medications each month.

Went to pick up my monthly prescription. ** for high cholesterol. Looked at the the pills and they did not look right. Different color. Nurse told me to check number online. It was ** for afib and high blood pressure. The sticker on the outside was correct just not the contents. Watch CVS. They could kill you.

I drop off a script that is a schedule to controlled substance that my dr wrote me with the current day's date and the "earliest fill date" line left blank (I am assuming it was left blank because there was no earliest fill date..TODAY was the earliest fill date). My insurance has always filled my scripts 2 days early and so has CVS...in the past. It is Thanksgiving break; I am leaving town. I am making sure I have all my meds before my family and I get on a plane to Colorado for a 5 day stay in a cabin in the mountains. As the pharmacy employee runs my script, she tells me I can't get it filled for 4 more days. Thinking this is an insurance problem; I call the insurance company to ask them about a vacation override. They give me the phone number that I am to give the pharmacy. The pharmacist can then call the insurance company and proceed to carry out whatever is necessary to get me the override for my meds. I am not going to drive down the mountain and then drive another hour to get meds that I can get here...now.

When the new law regarding ** products came out in October I had an existing prescription with CVS that had two more refills however even though the law allowed for them to give me those refills they refused to do so. They were quite rude to me when I asked about it and treat me like I'm some kind of drug abuser even though I take two pills a day for chronic pain and have for the last year due to a surgery this year and another one I need done next year. Because of their policy I've now had to go to my doctor each month to get prescriptions that I already had refills written for and now both times when I've presented them with the prescriptions they haven't had the pills in stock even though I got them for the last year every month....now they don't have them in stock and when I asked when they will have them in stock I am just rudely told "I don't know".

They expect 1 person to do the job of 3 people, I have and will be covering production, pick up and drop off at the same time! And forget it if you have an issue with hr... you have to call the ** 800 number and "leave a message" and then you have to call back days later when someone in hr responds to your message, you Cannot talk to anyone directly in hr about an issue!!! I was never late to the store I work at and of course the district manager and the district pharmacist was there that day, I was on their clock, 4 minutes late. The DM had a word with me! There is a tech there that has been late at least 5 times in the past 2-3 weeks... 10 minutes to no show!!! What the ** is that???

I am writing this email in hope that Upper management for CVS Pharmacy store #9374 Tucson Az, will address this issue. The Pharmacist name is **, who was on duty the night 11/23/2014, I went to pick up my prescription my Dr had previously called in. I had been prescribed ** 8 mg, which is a medicine used for ** addiction. I had previously been on **, but changed medications due to the high price since I have always HAD to pay cash for this medication for the last 2 1/2 years I've been sober. I have insurance thru AHCCCES, however they will not cover it because due to my long term addiction to **. They only cover patients newly addicted up to 3 months. So in my recovery I have been forced to pay out of pocket for my dr office visits as well as my meds to stay clean. I've been through the lengthy process of having my Dr submit a pre-authorization with no success. Also these types of meds are rarely even covered by regular insurance.

Last week I received an SMS from my 3327 store with the following text: "Aristides Rx list is out of refills. Reply R and we will call your doctor to refill, or S to skip and refill yourself." Immediately I replied "R". Few minutes after I received a reply from the store: "Thanks! List will be ready by noon Sun. We'll text you when ready. Questions? Call 3056439304 or visit m.cvs.com/rx." I did not received the promised am text, so I decided to call on Sunday and they told me, that my list was being processed. On Wednesday I went to the store and they told me that my refill wasn't ready. I asked for an explanation from the RPH, and she told me that the system had failed with all this information, and that I wasn't the only client to face such a situation. I told her that this wasn't the first time this had happened to me and I thought that if the system had problems, somebody had to take action. I don't blame her since I know perfectly well how this type of issue works, so I decided to write this email to you, in order to let you know the situation with the system, so you could take an action towards its solution.

My Doctor gave me a new nose spray called ** to try for my allergies. It worked great, so much better than **. I call CVS to see if I was covered and they check and said yes. My doctor called in a prescription. Never received it. Called 4 days ago and they said they well send it overnight. Never got it. Called today and this time they told me that they do not cover **. They totally lied to me twice and changed their mind about covering it. So I am totally screwed. GE has been using CVS for the last 4 or 5 years and I have had nothing but problems. They have no moral and no sense of right and wrong. DO NOT SELECT CVS CAREMARK AS YOUR RX PROVIDER!

This is not the only time I encounter a problem with this particular location (plaza america). They are really messy and careless about your prescriptions. When receiving them from my doctor, they rarely take care of it and I would go to pick up and find nothing ready and have to wait more time when sometimes it's urgent and I need it for my kid! The last incident was after we submitted an order and were told will have to wait for a day or 2. Turned out they did not order it and the next day we learned that by us calling them they didn't bother themselves to give us a call and we wasted time when we really needed the medicine!! Overall really bad service and frustrating to deal with them!

Last Year Came to pick up my Rx order and was told that there was no order for me. I told them when I left the script but they checked the computer and looked around and said they did not have it. I was told that I must have taken it somewhere else or to another location. I insisted that they try to locate it and they finally found the script on the floor. No apology, they just acted like it was my fault.

I went to CVS to pick up a prescription and drop off a script for my children. Arrived at drive up window and waited 15 minutes when it was my turn I gave the attendant Robert my ID card for my insurance and the 2 scripts for my children, along with my drivers license. He said, "I can't help you ma'am this is not your drug card" and said, "I can not refill this either you have to go inside." Didn't even try to help me with my insurance. So I went inside and asked for the manager. He said what's the problem, I repeated my story and said "you probably lose a lot of business this way." He said "what medicine are you picking up?" while we were standing at the front cash register. I said I prefer not to say it right here. He's like "well I can find out I will just go ask them." So I borrow the phone, get the insurance info and get in line in the back, to wait another 10 minutes. I am just about to get to the front when the manager calls me out of the line, and says, "You had to come inside because it's a controlled substance." If so how come this is the first time in 2 yrs that I ever had to come in, anyway, what does this have to do with my prescription that your dumb dumb clerk couldn't help me with.

The pharmacy here leaves a lot to be desired. I've received very bad customer service here twice now over the phone, which happens to be the number of times I've called them. Zero for Zero on the friendly and helpful scoreboard.

I've filed four complaints against the pharmacy in general. The last complaint which was made because the main pharmacist in charge was on vacation so, of course there was another temp pharmacist. I came in 1 day before my refill was due and as the pharmacy technician like always has to ask the pharmacist temp at this moment and it's a C2 controlled substance. I know that They have the medicine in stock but after the temp pharmacist looked at my prescription, without even looking by checking the safe where the regular full pharmacist has to go to fill it. He bluntly lied to my face and informed me that he didn't have that prescription in stock and like the majority of pharmacist assumed I'm some drug seeking addict. But, anyways I first informed him that "sir, you do in fact have it in stock as the main pharmacist keeps it in stock as I get it filled every month." I then continued to direct him to please actually open the safe under you and actually look. Guess what? He has it!!! Go figured right.

They only gave me 30 pills and when I ran out, they said they issued 60. Well I'm not stupid and I didn't take twice as many as prescribed. But they claim the initials on the bottle means it was counted twice. Now they suggest I call my dr. for an override and new order. Vanity and pride, they have miscounted and are unwilling to admit their mistake. I will be reporting them to my dr., my insurance company and it looks like a locally owned pharmacy might be a better idea than this corporate giant.

I went to the CVS on Kempton St. in New Bedford. I am 4 weeks out of a wedge resection of my left lung. My MD wrote a script for pain meds 5-15 mg every 4-6 hrs as needed. I needed the maximum amount which is 18 pills a day, a six day supply was given as my script was for 120. I got a new script on the sixth day and I was told they can't fill it because they put in for a 10-day supply. It was 10 days if taking 12 a day not 18 but the Dr.'s order was for a maximum of 18 a day. I did not go in early. I was stunned to find out that they, on their own, put in for 10-day supply not six. Here I was with a surgical cut from spine to sternum on the left side. Not able to take a breath and I had to wait two days for their error.

This complaint is regarding CVS Store# 3835 at 72 Berlin Rd, Cromwell CT. My medical coverage from work was negotiated under a union contract, & the only pharmacy I can go to is CVS. Before my plan changed last year, I was using the Stop & Shop pharmacy & I was very happy with them. I've been filling my scripts at this CVS for a year now. One script is for an anti-depressant. The other script is for a controlled substance, **, for ADHD. I have been utilizing the same psychiatrist for about 10 years now.

On 10/14/14, I picked up my pills (** 15mg), got home, and and wife counted them to put in my pill dispenser. When she looked at me and said, "these are short!" We counted them 2 twice; 104, should of been 120. So wife says, "call them and let them know." I didn't, like a moron. Then today, 11/12/2014, I went and picked up my pill for this month. Lord behold, they're short again!! Should be 120, there's only 114. Called them, "oh no, we count them 2 or three times, we didn't short you, next time you can count them before you leave the store." Something wrong somewhere.

I ordered an over the counter product online because I cannot seem to find it in stores anymore. I ordered it on 10/27/14. I got an email on 10/28/14 saying it was shipped and received a tracking number with it. I figured it would take a couple of days to get to me. I checked on 11/10/14 and it says it was delivered but I never received it. I called UPS and they told me to contact CVS. I called CVS and they wanted me to call UPS again. I refused and my husband got on the phone. He got the lady to contact UPS and open an investigation. Today I got an email from CVS claiming UPS finished their investigation and that the package was acknowledged by me and to call them at 1-888-607-4287 if this was incorrect and they would open another investigation. I called them back and so far have been on hold for 25 minutes. They are trying every possible way to avoid replacing my order because they know they screwed up but can't admit it. I personally would suggest NEVER ordering from CVS or using their pharmacy for anything.

I arrived to CVS for my monthly "attempt" to fill my daughter's ADHD medication. Pharmacist ** took several minutes to approach the counter (there was not a single other person in the store). He then took 20 minutes to take my prescription, walk around the store, flirt with the staff, greet a friend and eventually process my prescription. I asked to wait for the rx to be filled and he told me it would be more than an hour and I couldn't wait (again there is no one else in the store). Thirty minutes into the experience he tells me he isn't going to fill the rx because DC Medicaid won't fill an rx more than 5 days after it is written. The rx clearly says fill on "today's date" though it was written more than 5 days earlier. He then leaves the counter and refuse to come back to acknowledge me even though I ask for the rx back and ask for his name.

On Thursday Nov 6, 2014 after working an 8-hour day, going to the Dr. then to school, I stopped by Cvs on Ashland Rd in Mansfield,Ohio to get my pain medication filled. The lady at the drop off was super, she said it would be ready In about 15 minutes. After waiting the Pharmacist called my name, I came to the window and she said, "I'm not going to fill this." I said, "Why?" She said, "Because it's my right to refuse any prescription I want to! And besides you should have 25 days of pills left." I said, "I don't know what type of math your doing but your crazy. I just went to the Dr today and just tell me your name because I'm not going through with you." She said, "Well I can keep it and fill it later." I said, "Just tell me your name and give me my script." She said her name was COURTNEY and gave it back and I went to WALGREENS and got it filled with no problem. I have excellent insurance and they wouldn't have paid if it was too early. DON'T GO TO CVS! I'm a very sick person and I was treated like a DOG! MEDICAL BILLS last year was $122,000.00 +, I'm sick of this rude treatment. They did the same thing at CVS on 4th street in Mansfield, Ohio.

Please be careful when buying the infant formula at CVS and as per policy CVS should not sell the products before 60 days of expiry. I bought an Enfamil infant ready to use milk for my 2 weeks old kid and he was throwing up every thing after using that. Later when I took the milk to another CVS store and I was shocked with his answer, that "who sold this to you" and "you should not use this as its expiry date is expiring" i.e within a month. He also told me that by default, all the infant baby formula should not sell before 60 days of expiry. So please be careful next time before buying at CVS.

Formal Complaint against CVS located at 6202 N Us Highway 41, Apollo Beach, FL 33572. This pharmacy has been giving me hard time for few months now. Every time I go to fill a prescription, there is an issue and disrespect. Today 11/1/2014, I called to check if it is time to drop off my husband's prescription. The pharmacist checked the last time it was picked off and then told me that I can pick it up. So I went on my way.

CVS auto dialer will not stop calling me. When I answer the call no one is there nor is there a message left if I don't answer. When I answer and hang up it keeps calling me over and over and over. I called my local store at 952-432-3535 and they said they removed my number from their list but it kept calling so then they referred me to 1-800-746-7287 who said they also removed my number from their system but it could take up to 24 hours to stop calling me. It is still calling with only about 10 seconds between calls.

I've tried to be patient with numerous CVS since they were one of the few who carried my medication but today was it for me. The new laws are in effect, yes I know however when I've had the SAME medication for 2 years why would you call the doctor to verify? Then the pharmacist refused to fill my script which is 33 day out and well within refill time - she stated I filled it early the last 3 times, which I did NOT. In fact they were out of it so I had it filled at Walgreens and Kmart - LATE since they were out of it! Rudest pharmacy staff ever - they make you feel like a criminal for getting YOUR PRESCRIBED medications!

I am disgusted with this pharmacy. They claim they are "just the middleman" as a bailout when customers have issues with their prescription. However.... they have more authority than they lead the customer to believe. They need to get their stories straight. Either they are just the middle man so don't blame us... or are they the actual ones who can make the decision when it is needed. They can't have it both ways although they think we are too stupid to notice that they try to.

Pharmacist refused to fill prescription (had always before), and refused to tell me why. Said it was company policy. Called Dr.'s office, they said it was probably due to my diagnostic code. Based on that the pharmacist decided that the meds were not necessary and refused to fill. Due to the medication **, which I have been on for years, being reclassified from a III to a II there is now a run on the market and NO ONE has it. I've been all over Jacksonville, FL and there is absolutely none to be had. One pharmacist told me to have my doc write a script for something else. I asked "What else is as effective as an **?" He said that's up to my doc, meaning he had no answer, and he was a Walgreen's pharmacist. If there were any street drugs or medical ** available I assure you I would not hesitate. You don't just tell a patient with chronic pain that now they are a junkie and can no longer have their medication just because the government feels like it. Well, yeah I guess they can, and they did. This is really messed up. I haven't been back to work in over a week, don't know what I'll do.

Dangerous step up at CVS location in Alvin, Texas. I fell due to a crack in the sidewalk near the handicap parking I have parked in on a number of occasions. I then reported it to the supervisor in charge at the time as there was no manager on duty. Since my fall, there has been no correction in the dangerous situation near the entrance of the store. I assume it is due to CVS having no concern or consideration of their customers. I am 62 years old and fell very hard and a witness assisted me in getting up. He also told the supervisor how hard I fell. I feel very fortunate to have not been hurt more although I still suffer pain in my knee over two months after the fall.

I called CVS in Pilot Mountain Thursday, Oct. 23, 2014 to see if anyone would be available to give a shingles shot Friday the 24. Yes was the answer. I ask if I needed an appointment and was told no, just get there before 4. I arrived about 10:45 am with my 98-year-old daddy, presented the prescription to the girl and was told it would be about 30 minutes, they were really busy. I looked and saw 2 other people. I ask her would she tell them he's 98 and difficult to get him out. She said, "they're still busy." Please don't advertisement something if you're not willing to deliver. King and Mt. Airy are not that far away.

I went to my regular pharmacy and two other CVS's but not of them have my medicine in stock. They said since the new law was passed, they haven't gotten a shipment in over two weeks. Additionally, I pay cash for my doctor visits and get no government assistance, yet I will be required to take a random $40 monthly drug test (out of my pocket); to even get a prescription written. Furthermore, you can only get a 1/2 month's supply and they want me on a program to wean me off the medication. I cannot pay for two doctor visits a month, plus afford a drug test.

My daughter has had viral meningitis for 5 times within the last 4 years. The doctors have not been able to nail down the cause, except that the last episode was due to Enterovirus. Rady Children's Hospital-San Diego found a DNA match for the virus from her CSF (Cerebrospinal fluid). She has been prescribed ** to take it regularly at home, which helps her from going to the ER from severe pain in her head, down the neck and all over her back. It gets to the point where she cannot bear it anymore. Only that the ** brings down the pain. Frequently, she also has this unknown issue that when she eats something (food or medicine), in less than 15 minutes she will vomit and throw up the intake. Hence, sometime she has to re-take fresh dilaudid to manage the pain. The medical facility (UCSD Thornton Hospital, Pomerado Hospital and Palomar Hospital) staffs are well aware of her medical condition and put NO restriction on prescribing (written note) the medicine once every 14 days.

My prescriptions were filled almost 8 days early once, at other times, the rule set by my health insurance, that medication must be used up by at least 85%. Very recently there must have been a change in their rules or perhaps even government regulations have changed...I was not allowed to fill my prescription until a day AFTER it had been filled last month, so I could have had a seizure, when the doctor says to take your medicine at the same time everyday otherwise you're going to have a seizure, you TAKE YOUR STUPID PILLS. Unless CVS arbitrarily decides that you may not have them. I have changed to Rite Aid, I was still shorted 15 out of 45 but I went back in right after counting them in my car. The pharmacist apologized and refilled it completely, even though I'm fairly sure she wasn't as stupid as she was pretending to be. I will be SHOPPING for a better pharmacy. I'm the customer. Enjoy your new schedules, you won't have enough revenue to support a full schedule. Even if it IS the government, you guys could still be nicer about it. I don't even need to spit poison, their actions spoke louder than their nasty words.

I have been getting my prescriptions there for almost 3 years. I have not had a driver's license since 2010 because of damage to my left foot due to a botched up surgery. I have always been able to use my Tricare Insurance card which has my picture on it. Now the last 3 months I keep getting a nasty rude new pharmacist who demands that I have a driver's license, "Everyone has one". Well I don't and I have to go through this crap every month. All the other pharmacists know me.

I have been shopping at CVS for around 8 or 9 years. I'm what you'd call a "loyal customer." I like the fact there's one on just about every corner around here, some are open late or 24/7, and am a coupon queen so I enjoy the ExtraBucks and promotions they have. But, I am now drawing the line. It started a couple years ago with the photo section of their website. I tried uploading and designing/ordering greeting cards. The normal CVS.com website is pretty good and reliable. The photo site was reminiscent of a 1998 site. Broken content, uploader worked half the time, sometimes it would just log me out while I was in the middle of tinkering with the order. I had myriad problems but because I had devoted so much time to it, I continued thinking, well, it's better than starting over elsewhere. The pictures I uploaded to be greeting cards were 300dpi and the exact size (4x6). I was a graphic designer for 10 years so I understand the ins/outs of that. The finished product looked like someone dropped a smoke screen over it, barely legible and very dark. Completely not what I had uploaded.

A new law passed by the DEA requires anyone receiving pain medication to drag themselves to the doctor and pick it up in person. My spouse picked up my my script only for CVS to say "is he out?" My wife said, "how can he be out when he hasn't received"? They told my wife 30 pills of hydro 325/10 was on back order and never suggested to get it from another nearby CVS. Just had surgery on S1 spine. Now using anything other than CVS.

I am one of your many valued customers. I fill at least 13 prescriptions per month between myself, a disabled SSDI & Medicare recipient, and my disabled son. I was put in a very uncomfortable position on October 10th, 2014 at your location #3500. I rarely complain and never go to the extent of writing a letter demanding resolution from a company's corporate office and/or upper management. The customer service your pharmacy technician, Heather, provided my family was just awful and embarrassing to your location and company overall.

CVS never gets my name correct as they have multiples in client system. Linking your primary insurance to the Caremark is a joke or act of Congress while trying to use other CVS. Worst pharmacy experience ever, every time, all the time as I never had a flawless medication pick up! I wish mom and pops pharms would come in existence!

CVS ON NW 50th street - I have used CVS FOR YEARS. The one in Edmond at Santa Fe and Danforth never had these issues. Now for the 2nd month in a row I called in my prescription, was called by automated system that it was ready and I get there and the lady behind the counter can't find it on the computer but she did not understand enough English or was just a complete washout on the computer because I had to give her the DOB over and over and still she could not find me. The last time they wouldn't give my husband the medication even though it was on the second refill and I had picked it up the previous month. Then no one answers the phone ever, I tried for over an hour. This pharmacy is worthless and the head people at CVS need to clean house and replace the lot. I will go elsewhere from now on.

Rudeness! That's how I would describe the person who answered the phone at the CVS Pharmacy. His name is **. He is located at 1302 Fulton Mall, Fresno, CA 93721 (559) 233-7311. I came to Fresno to visit family and my doctor is in Los Angeles. My doctor called this CVS in question to fill a prescription. I called CVS several times and ** kept answering. He never once asked for my birth date. He only asked for my name and kept saying there's no prescription called in by my doctor. Finally, I told him to check! He said "well, there's no RX for you and we don't receive Rx from Los Angeles and we don't have fills prescriptions if we don't want to!!!" I said "really." He said "really! Bye!!!" I couldn't even say anything. He never explained the policy or anything. He was rude, quick to anger, short, and didn't let me speak. I called CVS mgmt and I spoke to the assistant mgr "**". I explained my position and she said she would talk to him (**) and management; I should receive a call from mgmt soon. I plan on calling CVS pharmacy complaint center regarding this person in question.

Called the store at 9am to see if I needed an app't for flu shot, they said, "No, come in anytime". So I go in at 11am and they said they are really busy, could I come back in 30 min. I said "ok, but won't the pharmacist still be filling Rx's?" They said yes but she would stop. I go back in at 11:35am. They say, "We are still behind, can you come back in 1/2 - 1 hr?" Are you kidding me???? do they think my time is worth nothing? I went to next town and got my shot at Walgreens in and out in 17 min. I spend over $1,000.00 a year in CVS..... No more, I'm switching to Walgreens.

This is the second time I've been duped by honest, yet deceptive sale specials at CVS in Greensboro, NC. This time I had a 20% coupon that stated "does not apply to sale items." I wanted to purchase a $20 product of protein powder. I noticed it was marked at 8 pt type "Buy one at regular price and get" (now at 30 pt. type) "50% off second purchase." I only wanted one so the savings did not apply to my purchase. Yet, neither did my 20% coupon since the item needed was tagged with a sales offer. Display-wise, the sales tag was deceptive by the small type of the condition and the huge size of the percentage discount offer. Purchase-wise, the coupon was deceptive because it did not apply to my purchase even though the sale did not apply to my purchase. The CVS price scale is high to begin with. They think they compensate with their many sale offerings, sent via email. But there is always a catch. Never shopping there again. I will pay full price at Walgreens before purchasing anything at CVS. And I'll spread the word.

CVS Belt line Rd. Collinsville IL - On Oct. 9, 2014 I visited this CVS due to not able to use my normal one. I ask the young kid working counter if they had my meds in stock and I was advised they had one but not the other. I stated that was fine they could call when the others came in. I was then advised it would be a 45 min. to one hr. wait, I told them time was not an issue I just needed my pain meds due to being out and I had just had a procedure (spine block) that day and pain was intense. It had been about 45 min. then the Pharmacy Manager called me to the desk to update my insurance. I thought my insurance had already been verified by the young kid that help take my script. I again was told it would still be a few min. my script was being worked on.

Came to the store for a flu shot, customer was ahead of me. Technician asked if we were together, he said no and i said no. The technician asked me to step back to give the customer some privacy. I replied if he doesn't matter why should he. Then she explained in an unpleasant voice why she said it, and I reply "that's all you had to say." She then "Oh My God" as if she was behind the register it would be on. I went and talk to the manager and while was explaining to the manager, I could see on the manager's face it was a done deal. Finally an older clerk up front helped me and recommend other CVS with Better customer services of her own nature. Classes for customer services is recommended for the technician, I'm sure a crime rate area. 1409 indian Head Eastover shopping center.

Customer service is the absolute worst!!! Kendria is so rude & unprofessional, she has poor communication skills & extremely poor customer service skills!!! The absolute worst!!! In addition, they are not up to date on the policies and regulations and they administer the wrong prescriptions and information to patients. One time we were picking up prescriptions and they gave a grandfather the medication for his infant grandchild that was intended for an adult and could have killed him!!! Aside from Mary, the store manager they have no idea what they are doing!!! Jai believes customer service is not always important and makes excuses for her staff (Kendria) when they lack in service. The best employees there are Mary, Erica, and Laura. The rest are the pits!!!

Never seem to stock prescription medication. This is not the first time they were out of my medication and they don't know when they're going to get it in. So I guess it's off to Giant Eagle.

I believe your Pharmacy Manager ** at Store #5111 in unincorporated West Boca Raton (**, Florida 33498 and 441) has surely forgotten what CVS was founded on: CUSTOMER, VALUE, and SERVICE!!! I have been a LIFE LONG customer and a Pharmacy customer since December of last year. I understand I have only spent out of pocket $271.73 and that equals roughly ~.000,000,005% of the $55 Billion your company did in gross sales last year. But even though, I feel that I should be treated with respect and dignity. I am at a loss to understand when the Pharmacy Manager became Judge, Jury and Executioner of my medicine?

I dropped off my prescription On Monday about 3:00 pm and it is now WEDNESDAY 5:41 pm. I have been back twice to pick up my prescription and it STILL IS NOT FILLED. I was told if I wanted it expedited I MUST be present in the store and wait about an hour for it. This is UNCALLED FOR. I Refuse to wait for a prescription that was dropped off Two Days ago and have to be inside to Expedite it! I will never, NEVER bring that store #4356 in Midland Texas another prescription. I will be calling CS tomorrow and I will leave feedback wherever I find I can.

I went in to pick up a prescription that is a regulated drug that I have been taking for anxiety for a number of years. A new pharmacist told me he would not sign off on prescribing the drug before its due date - although in the past I have often filled this drug 7 days before the due date if I am traveling or simply for convenience refill it with my other prescriptions. He did state that I had refilled it early excessively in the past and that if I was taking it as prescribed I should have enough. He inferred that I am abusing the drug and that the DEA and the state of PA gave him the right to do this if he was uncomfortable with the prescription. I do not argue his right to state his opinion which was totally without merit, but I do argue his right to tell me this in a line where there were about 6 people behind me waiting to pick up prescriptions. He did not ask me to step aside to the consult area but made his comments in front of the other customers. I feel that my Hippo rights were violated.

I went in to CVS the other day to buy some cold medicine. I had a fever, the stomach bug, and sinus congestion. I asked one of the employees to help me pick out the best cold remedy. He seemed very disinterested and did not make me feel like he cared about me choosing the best option. He did not appear to even have any knowledge about the different cold medicines which was surprising to me because he works in a pharmacy.

I have a contusion from right under my left breast down to where my thigh meets my stomach. I'm in a lot of pain. I was prescribed 30 **. I went home after picking them up from CVS in Lexington. I always count how many I take a day for a log. I came up to 20??? I called the pharmacy and asked if there had been a mix up. There was a red circle around the quantity number on the bottle and I asked what this was. The pharmacist said it meant that it was checked twice. He asked if I was taking them every 4-6 hours and I said of course which is how I NOTICED the 10 missing. This was supposed to last me until my next doctor's visit. I was told to call back on Monday, 2 days from now.

At the Dana Point, CA location - the lead pharmacist refused to fill a prescription that my doctor had first phoned in. Then, he was requested to fax in a hard copy. After my Dr. had provided her requests, she refused to fill any of the rx's and then ignored my Dr.'s phone calls all while SHE had just asked me to have him (my Dr.) call her back (the CVS-PiC). She was extremely rude and unprofessional in her conduct. She denied my service because first - I was attempting to have controlled substances filled via authorization from a Dr. in another state. I am not a permanent resident of the state of CA. I'm here for a work project. Second, these controlled substances are prescribed to manage and to deter the use and abuse of certain other controlled substances. There is no high obtained by me from taking this medication. This particular medication will make you sick if you take the medication that binds to the same brain receptors. Therefore- denying me this would likely only send me out in search of the very medications I never want to have anything to do with again.

I have multiple complaints about the service:

I went to two CVS stores, both in Redford mi. Did not have my **, one store said they didn't have it, the other said on Monday they would have it in on Thursday pm. I called 2 other stores, one in Redford mi and the other in Dearborn Hgts. Same thing. By the way, I just moved here from the Detroit area and was a customer of the store in Dearborn at mi and greenfield, so I called and my girl Nancy said the stores should have ordered this script and had it for me the next day. Not to mention the rudeness I encountered. I was treated like some drug seeking junkie. I just wanted my meds.

I went online to request a refill on a med which required the pharmacy to call the Dr. for additional refills.. The option is there to refill even though there are currently no refills due. Generally pharmacies simply call the Dr for refill. Their system cannot do this. Rather, the system simply cancels the request altogether... unbeknownst to me. Horrible system..rotten customer service. Back to Walgreens for this customer. It's further away but well worth it.

I filled a prescription with CVS for 25 pills of **. I received 100 (4 bottles of 25 pills each). I called the pharmacy and returned the overage. At no time did CVS seem in the least bit concerned that I had been given an excessive amount of pills. The only comment they made was "you were only charged for 25". I am not interested in whether I was charged or not, only that a prescription was incorrectly filled and no one seemed to care. I can't help but wonder what if this were another type of pill that fell into the wrong hands and was badly misused? I am not impressed with CVS - not just with their original carelessness but with the lack of concern they showed when the error was brought to their attention.

On 9/9/14 at around 9:45pm I went in to my neighborhood CVS (6588 W. Foothill Blvd.,Tujunga, CA 91042 Store #9786) to return some beauty items and I was told that I couldn't. The items I was returning were: a mascara, a pair of false eyelashes, 2 fragrances, 2 facial moisturizers, a face wash, an eye cream, & a facial toner. I was told by the assistant manager & the store manager that I could not return the 2 fragrances because I didn't have a receipt and because they were purchased over a week ago. They also told me that I couldn't return the rest of the items because they were "high-priced items" over $10 each!

I had multiple problems filling prescriptions at this location. Prescriptions are not ready when indicated; the staff and pharmacist are rude and unhelpful. Today dropped a prescription at 4.00 PM and was told that it would be ready in 15 minutes. I told the tech that I will be back about 30 mins. I went back to pick up my prescription at 6.30 PM (remember that they told me that it will be ready in 15 mins). 2 ½ hours later the prescription was not even filled and had to wait another 45 mins. There were 6 employees all standing around jabbering while a line of 8 customers waited unhappy. I will be transferring all my family’s prescription another provider. GOODBYE CVS.

Caremark apologized for the CVS employee's mishandling of the prescription and agreed to refill the insulin.

Rosedale location - No matter what time of day I go to CVS to pick up a prescription, there is always a long line! Clearly, there is not enough staff to fill orders and help customers. Because of this, the staff is usually grumpy. It is so tiring to drop off a prescription and to come back hours later! And, when I go to pick up more than one, the other is not ready, at no fault of mine, and I still have to make a social trip back to the store! Please staff this store with more help. I hate coming here, and as soon as Publix's opens, I'm gone!

I was given an incorrect Rx refill for ** and when I called the pharmacy to complain I was told the pharmacist had left for the day. I could hear her talking to someone in the background while I was talking to someone else from the pharmacy. I was told by CVS that I was only authorized the 500Mg size and that I would have to call my doctor. My HMO told me there was no limit on the size or quantity of ** I was authorized. So, my question: Why did CVS LIE to me. Not once BUT TWICE!! Total **.

CVS located in Corydon, Indiana is putting my life at risk. They miscounted my ** for my seizures. And they won't do anything about it. They keep telling me that they gave me 60 pills but they only gave me 35. The bottle was opened when I got it. I didn't think to count them. I haven't had any problems before. My neurology doctor can't do anything because it is Saturday. Now I have a high risk of going into a seizure. ** CVS. You don't care about anyone. You just care about the money.

Over the years, I've been going to CVS because they filled my younger sister's prescriptions. At first, there were no problems. However, after a year and a half, the employees have been getting rude to the point where every prescription they filled they shorted out the pills and when my mom complained about it, they simply said to go to another pharmacy. Soon after we did but we went to a CVS in another part of town and another similar experience happened, so I think I'm switching to Walgreens. With changes like these, CVS shouldn't be in business another 10 years.

I called to order my prescription at 150 pharmacy. Said the prescription would be ready at 3:15 which I had an apt at 4. It was only one prescription which was on medicine, no pills that they would have to count out. I got there at 3:35 waited into the drive-through line over ten min. When you finally get to the window he tells me that the prescription was not ready. I told him we had an apt at 4 and it was suppose to be ready at 3:15. It is always a long wait at cvs. My mom goes to her doctor's pharmacy. She usually gets at least 3 bottles of pills filled and she has never waited, passes 15 mins. I just don't understand why cvs is so slow. But I do believe that they never filled my prescription until I got there. Instead of just being honest and saying that they act like it took that long. It does not take 3 hours to fill a bottle of liquid medicine. The location was the cvs on 2nd loop. I will not go there again.

Every time my cvs gets a pharmacist I like, they change them. Well this time they have a rude unprofessional pharmacist. I have never had any issues till her!! The bad thing is it's right across the street. However they are building a walmart so when that's done I'll be moving over.

My daughter was in an addiction recovery program, by her own choice. Strict guidelines like pain meds, you are set to run out of meds the day you return to the doctor. CVS was constantly putting her off to fill the meds, by a day or two to 7 days, making her do without. Then when it came to the amount we had to pay, they would gouge for a different amount of money. We had to pay it. It was unreal of the constant mental torture they put her through.

You think it sucks to shop here? Try working for this company as a pharmacy employee. The reason the pharmacy staff is so rude and unhelpful is b/c the CVS business model concerning their employees is "burn 'em out quick as you can." This means work your new people as hard as you can (i.e. 14 hour shifts with no breaks, 60 + hour work weeks, less than $1 annual pay increase, and little more than minimum wage for technicians) so that they quit before we have to invest too much into 401k accounts or raises or paid time off. As a former CVS employee, I believe this company will be out of business within the next ten years due to the way they treat their employees, and in turn the way the store employees treat the customers. To all of the unsatisfied customers: Keep complaining. Keep transferring your prescriptions to other pharmacies. CVS is a monster, and the people who run this company are straight from the pits of hell. Let's put them out of business!

I have been dealing with Lovelace Pharmacy in Ocean Springs, MS for years. They are an old-fashioned drugstore with a soda fountain and a real personal touch. It was always like going to see friends and they were very efficient. They were then bought out by Fred's, a local chain, but everything stayed the same. Just a few weeks ago Fred's sold all our prescription records to CVS. That made everyone very angry, but I thought I would give CVS a try. I dropped off two prescriptions at noon. They said it would be four hours, which was shocking.

So my daughter decided that 3:30 pm on a Sunday was time to let me know she has an earache and has been hurting for a few days no less. I take her to CVS Minute Clinic in Thorndale, PA to be seen. The website says you can check into the Kiosk up until 4:15 pm. In fairness it says if there are too many people you may not be seen. So it is 3:58 PM and 1 lady in front of my dtr. I am putting her info in the kiosk and the PA/NP whatever she is comes out and says quite rudely "I won't see you, I don't have time and we close." I remind her what the website says and she replies "I'm leaving and I won't see you. Come back tomorrow at 9:00 AM." I am FURIOUS.

I had poor service at the CVS on Mustang Rd., Yukon, OK before and swore I would never go back -- waiting HOURS for prescriptions. However, yesterday I had to go the Urgent Care clinic, which was right next door. Diagnosed with a bladder infection. Discharge instructions stated the prescriptions were sent to CVS. I spent a few moments shopping for personal care items to give them time to fill the 2 scripts -- approx 10-15 mins. When I went to the counter I was told they had no prescriptions for me and I had to call the facility to find out why. So, I made the call and was told they sent the scripts, but would send again.

The pharmacy staff member incorrectly determined the number of days I had used my medication, and then said I could not fill my new RX. She illogically formulated the number of days I had taken pills from my previously filled prescription. I filled a prescription on July 4th and wanted to fill my new prescription on Aug 1st at 7 pm. Obviously if you count the days pills were taken starting with July 4th and including Aug 1st, you would formulate 29 days.

CVS Pharmacy Whittwood Mall - I had multiple problems filling prescriptions at this location. Prescriptions are not ready when indicated, the staff and pharmacist is rude and unhelpful. I spoke to the regional pharmacist a couple of times but that has not improved the service. My employer subscribes to CVS/CareMark prescription plan, so unfortunately I am a captive audience with no other pharmacy options.

I have had so many issues getting prescriptions filled at the CVS on Schoenherr Rd, store #8050. Their service is flat out crap. Waiting hrs and days for scripts to be filled, waiting for them to call insurances, waiting for them to bill insurances, trying to get the customer to pay money for scripts that insurance does cover that they never even attempted to bill for, so many problems to even mention. All these "franchise" pharmacy chains are the same, with the same issues, and use the same excuses. Never had all these issues with a hospital pharmacy.

I called my CVS today and asked if I could pick up my script two days early like I usually do. Have for the last two years. Well, I was told no. I had to wait till at least one day before. I said, "Is that a new law or policy?" They said, "No, it's always been this way." I said, "No, it hasn't. I've picked them, **, two days early every month except Feb for two years." Keep in mind, I had been getting these meds for much longer at day thirty till one day they told me their policy was two days early so that's what I began doing. So now I live an hour from my CVS and need to pick up a ton of other meds, non-narcotics, tomorrow and don't want to have to drive in twice an hour both ways. I don't know what to do.

I always have filled my schedule 2 prescriptions @ CVS 2-3 days early. I'm a Chronic Pain patient with a very messed up back. Degenerative discs, a tear in my L5/S1 as well as lots of arthritis. I have had some previous issues with CVS pharmacists in the past, but never enough to complain. Today, I go to fill my schedule 2, ** script, 3 days early with my usual CVS store, and the pharmacist denied filling it because my Dr. didn't write the quantity in words, rather he wrote #90. I told her to call my dr. and he would clear that up. Well, the pharmacist claimed she faxed the script over, but after 1 hr went by, I knew she didn't do anything. When I told her that I was going to have to go to the ER if my script wasn't filled today, she become even less willing to help me and then referred to my refill history and started asking me why I didn't still have extra medication from 2-3 previous months ago.... What a joke! Never again will I submit myself to such harsh treatment. It's bad enough that I have to live rest of my life as a cripple and in constant pain. It's just that much worse when you have to deal with these ** ZEALOT Pharmacists!!

I have been a shopper at the Long's now CVS stores and pharmacy forever! Counter service is usually always polite, friendly. From time to time, I have had rude, unfriendly, unhelpful service from your pharmacists at different location. For the most part, I figured - too busy, too many people to help, etc. making excuses for them. Today, however, the pharmacists at our local store was condescending, not helpful and rude - to the point that I am submitting a complaint. It appears that some of your professional staff think that you are the only game in town - right, maybe for now, but in time this kind of attitude won't wear long and will affect your bottom line. Please believe me when I report this. Just because you may not hear from others on this, I know of many other people in our community who are as unsatisfied with the kind of poor, cocky attitude we consumers meet from time to time.

At 101 Hialeah FL CVS, the manager ** is such a bad manager I've never met. Bad service to customers, bad attitude to his employees. He thinks he is the only big boss in this store. Nobody could control him. I won't go to this cvs anymore. He will kill cvs business if cvs will go on to keep this kind of manager!! Horrible!!!!!!

Some years ago, I used CVS where I filled most of my scripts. Once on the way home, it looked like the bottle was light. When I got home I counted and there were a few missing. When I called the store they said there was nothing they could do. I left it alone. Then a few months later again this time, my husband called the main office where they were told that CVS would replace the missing pills at no charge to me. Again it happened, this time with percoset where 40 pills were missing in a script for 90. Again my husband called the main office where they went into the store and the count was way off. I was told to go back there where it was arranged to get the remainder of the pills. I learned my lesson. Walgreens will not fill my script because they did not feel comfortable. I have a red flag now which goes thru a main computer. I am now being forced to use my mail order rx thru my insurance co. Problem with that is they are now above the dr. who writes the rx. The Immediate release must be smaller than the ER. My dr. will not raise the meds. so who suffers but me. I have RSD and I am in terrible pain and there is nothing that can be done. I guess the DEA has won.

I called CVS, 888# through Silver script. They verified all my personal information yet when I asked them to tell me what meds were up for renewal they claimed they can't tell me due to HIPPA laws and that I have to give them the names. I take 15 pills a day and can't keep track of what's up for renewal. Worst part, I called a couple weeks ago and the CS rep gave me all I needed to help me. I can understand not talking to others but not helping me and giving me my own information is ridiculous. I will be finding another provider. Has this happened to anyone else?

My normal pharmacist is out of town and his pharmacy is out of my ** that I have to take from a motorcycle wreck. I went to CVS Pharmacy who carries the same brand. The pharmacist said I paid $26.00 last time. It was $525.00. I wouldn't forget that. I was in the donut hole... My regular pharmacist charged $226.00. This time, since he was out, I got it from CVS. They DID charge $226.00 this time but the meds DO NOT WORK!!! I'm going through severe withdrawals (4 a day-100 mg) AND THERE IS NOTHING I CAN DO!!!!! I've already taken so many, I can't call my doctor and I'll be way short for the month! THANKS CVS!!! NEVER AGAIN!!!

First of all, pharmacist are doctors. They attend graduate school and after completing that are given their DOCTRINE of pharmacy, hence the PharmD part. And they deserve respect just like anyone else. I guarantee if your doctor writes a prescription wrong and the pharmacist fills it just as it was written and something happens to you because of that, you would sue that pharmacist for all you could. Second of all, I can tell you that in my state, it is illegal per state board of pharmacy to split control substances and bill part to insurance and allow another part to be billed as cash. The easy way to solve this problem is for the doctor prescribing the medication to write 2 separate prescriptions, one for 150 and the other for 30. You fill one of them and when you are almost out, you fill the other. Simple solution. I'm not a pharmacist but I see how they are treated by many others and I don't think it is right.

The class action lawsuit was settled for $17 million, but it hasn't affected CVS on Cliff Drive in Santa Barbara, CA. I paid $45.06 for a prescription at Costco on 6/12/14 and $83.28 for the same medicine at CVS today, 7/11/14. I'm sure not going back. More litigation needed?

My primary insurance company Part D would not cover Brand or Generic of the prescription my doctor order and the price my pharmacy gave me was out of sight. I tried for almost over 4 hours to find a replacement OTC solutions. Made many phone calls. While on the computer a pop up offer a discount on prescriptions. In doing research I found a phone number and called. The lady gave me some other sights to look at that had coupons for my prescription and CVS Pharmacy was a participate. When I called store #5239 and spoke with Jose the pharmacist, he was very understanding. He took all the information, called and transferred my prescription, honored my coupon and smile all... the way.

I have been a customer at CVS for just about 20 yrs. I never had a problem until we got a new pharmacist. Every month I get the same pain medicine. But now that she pharmacist I never get my medicine on time. They never have them. I always have to wait 2 or 3 days. Once I ask the pharmacist that when the order comes in could she pull it for me, it had been 4 days since had my pain meds, she said no! She was not going to go thru all that medicine. I would have to wait until 6:00 pm. The medicine come at 12:00 noon. I called corp. They told me maybe I should go to another drugstore. The pharmacists has the right to refuse filling my Medicine. Hurt and upset I change my drugstore. This has left a bad taste in my mouth for CVS. I won't be seeing that store anymore.

I took my daughter for passport pictures and waited at the counter for 15 mins. The guy working there was helping another customer and not once did he even glance over to ask what I needed. Even if he wasn't ready to help me I think that's the decent thing to do. I looked over and saw him helping someone else! I also noticed that the cashier near the door welcomed every single customer that came in after me! I'm a minority so did he assume I can't speak English or was he intentionally rude?

On three different occasions I have encountered rude, lazy personnel. Also they have also given inconsistent information. About five weeks ago CVS on Jackson street - I came in and asked Bob (I think that is his name). I asked him about refilling a medicine I take. He said no before even checking. After further discussion he realizes I have refill, he then says no. He can't split up the scrip. This is not true. I do it all the time. I then say, "I only need five until I can call my doc." He said, "Why do you need to do that?" I said because it is early. He was already filling it. He says, "Then I can't fill it at all." He never would have caught it. I said, "I will come back tomorrow when the pharmacist who is a regular, they know me." It was getting too complicated. I figured I will go without.

I have no choice but to fill my rx at CVS. The Aetna insurance we use demands we use them and that we get 90 days supply of all meds except what the government won't allow (i.e. **). Since this mandate happened last year, I have had nothing but problems getting my medicine. First in Chapel Hill NC, then in Apex NC. I switched thinking the one in Apex would be better. Ha! It was just as bad. Now it is even worse in Daphne & Mobile Alabama.

My husband had a clogged ear for a week and I could not unclog his ear using home remedies. I made an appointment with an ENT, and they could not see him for two weeks. I sent my husband to the CVS Pharmacy Minute Clinic, thinking that if they could not treat him they would inform him of this. Instead, the minute clinic prescribed an antibiotic because he had an ear infection. Ok, so at first I thought, maybe he had an infection, but five days had passed and he still had a clogged ear and then broke out in a rash. He was scheduled to see his Endocrinologist and just had the doctor look in his ear. The doctor's reply was, "How could she have known there was an infection in the ear if it was blocked with wax?" So my question is how do you control a medical person making the wrong diagnoses on a patient?

At the beginning of this year, I was accosted by an off duty employee (he used a employee discount card at check) because of my Service Dog. Comments like, "You're not ** blind", "You're ** white trash" and mangy mutt were yelled at me at the register. I contacted CVS who offered $50 and a phone call from the district mgr. on a Sunday. We agreed that store employees in his district would learn ADA mandated and professional inquiry skills. I never heard from them again.

EVERY TIME I try to get my meds, there is a problem. Refills called in 5-6 days in advance not ready, after waiting in line for 45 min - then have to wait for them to fill. Staff RUDE [male employee] in particular; tried to tell ME what time would be best for me to come by to pick up my RX - then my son brought back my meds. I had called the night before saying I did not get my ** that had been called in almost a week ago - was supposed to be in the meds I picked up yesterday, and it was not with the meds I got tonight. I called CVS - "I didn't know you wanted that one too" was his answer!! No I love coming up here everyday to sit in line for 30-60 min waiting for drugs!! Are they total idiots - customer service non-existent in this store.

I suffer from a chronic illness which causes more debilitation year by year. As my disease has progressed and worsened, so has my service from CVS Pharmacy. I have been getting my prescriptions there for 20+ years, always being a loyal patron despite the fact that they have been INCREASINGLY unhelpful. I've always had unnecessary trouble getting my medications filled-- i.e., erroneous information telling me the doctor hadn't called when he had in fact called several times, informing me the nurse hadn't called when she had and telling me my medication wasn't there or filled when in fact it was already ready for pickup. This has caused problems not only for me, but for my relationship with my medical care because they have to repeatedly call the pharmacy to get my information correctly recorded, due to the sheer ineptitude of the pharmacists and staff.

I tried to fill a wic check "liquid Enfamil "at CVS in Maldon on Broadway, where I know they take wic. And my wife fills our check there all the time. The assistant manager told me they only take wic for powder. I tried to explain myself to her by telling her that the check was for the liquid formula and then she rudely told me not to talk to her like a four year old and throw me out of the store.... I am constantly having problems here... ok twice but move on.

I went to the counter to drop off my rx. The guy behind the counter ask "may I help." Told him I needs this rx filled. Out of the blue he said "I can fill something else." Not sure how many people he's hit on. But this is not right.

I have had all of my prescriptions filled with CVS for a minimum of 8 yrs. I entered pain management 4 yrs ago and have had all of them filled at CVS as well. Approx. 2 mo. ago, I was told that my monthly RX would not be filled and I was given no explanation! What poor customer relations! Eventually, the best explain was that it was from "Corporate", I was told, nothing personal... I have had to drive an additional 10 miles each way to get my prescriptions now. I have withdrawn all of my prescriptions from ALL of my physicians RX's now and will do the same for my wife. From a business respect, this was a STUPID move - so poorly executed. You should not treat people in this way. I am over 60 and have years and probably thousands of prescriptions that will never be taken to your pharmacies to be filled now.

I went into CVS to buy an over the counter item; the item is priced 400% higher per ounce than it would be in Walmart, 500% more than it would be in a Dollar Store, and about 200% higher than Amazon. Folks are not thinking about price when they go into CVS because they are good consumers. To the management of CVS: do you have no shame?

It's pretty sad when you have a prejudice pharmacist working for a nationwide branch of cvs. I went into the cvs store #2672 Middleburg FL today to get a prescription filled and when I was at the counter, heard **, the pharmacist, saying what a stupid cracker pill head I was (in getting 15 pain pills for an abscessed tooth). REALLY and seeing I was the only white person in line I wonder who else they could be talking about - HOW RUDE. I was going to say something but found it not worth my time or energy. I can GUARANTEE that will be the LAST time I ever have a prescription filled there. People like that should CLEARLY not be in the customer service business.

I went to our local CVS, which is open 24 hours, shortly after midnight. My poor husband had a raging chest cold, so I went there for OTC med so it would enable him to sleep. I had a prescription for **, which I take due to spinal stenosis. It was due to be filled on that date, and technically after midnight, it IS that date. The night pharmacist refused to fill it for me. He said that because it was a class A narcotic, I can only get it filled during normal business hours, so he decided I could pick them up at 8am. I mentioned the fact that the store was a 24 hour CVS, so these ARE regular business hours. He wouldn't budge. I find it hard to believe that CVS has such a policy, but I am going to go to their website and file a complaint. This same pharmacist has been rude to me in the past - making comments insinuating that I was some kind of pill head. I came home fuming! I'm so glad to have found this site - even if nothing comes of it, I'm grateful I could get it off my chest, and share my experience!

Tired of going to pharmacist who start getting judgmental and that lie when trying to fill pain prescriptions. My short story - High grade Sarcoma -2004 tumor removal after chemo and radiation, MRSA infection, total of 5 operations- scar tissue. All lead to severe chronic pain. Have been taking pain meds for 10 years. Almost every time I go to get a script filled, there is some new obstacle thrown at me by a CVS pharmacist on why they can't fill script. Pharmacist #1 - 10 months in a row tells me some new and creative way to tell me why he can not fill my script, stand there with a stupid grin on his face holding my script and asks would you like your script back? I say sure and then return to same pharmacy 8 hours later and give script to evening pharmacist who immediately fills the script. I've heard, we are out and then I fill it 8 hours later, we have exceeded store monthly quota, I take return to pharmacy 8 hours later and get it filled.

Went to CVS in Boca Raton Military and ClintMoore to pick up a prescription. For a vaginal cream. Noticed it was filled improperly and asked for it to be corrected. All of a sudden the pharmacist comes forward and said I needed to reach the doctor. I told her she was wrong and the right meds were in her system. She then went to the computer about 6 feet away from me and yelled for everyone to hear "was that for a vaginal cream". I told her that was against HIPPA. She said too bad and she would not give me my medication as she was in charge. There was nothing I could do but leave and tell her she started with the wrong person. This was at 5:15 Sunday. At 5:50, I received a voice mail that it was ready. Problem was they close at 6, therefore could not get it. I suffered the whole night without the meds to relieve my problem. Went in the following day and requested her to be transferred.

This prescription I intend to use when I travel oversea for 2 months or longer. This young pharmacist call the doctor and void my prescription without my approval or let me talk to doctor about the purpose of my prescription. She call and talk to someone (not my doctor) and void my prescription without talking to me first. Now I only can travel oversea for 1 month, after that I have to fly back to USA because I only have medicine for 1 month. I'm no longer see this doctor because I moved and lived 230 miles away from previous doctor and then he prescription me last prescription that I intend to use when travel longer than 1 month.

About a month ago, I went to the CVS at South Shore Plaza Mall near Boston. It was about 9:25 and they advertise their Saturday hours as open until 9:30. But at 9:25, a woman blocked the entrance and refused to let me get allergy medication. SO tonight you can imagine how surprised I was when I went to the SAME CVS store at 9:15 and this time the Manager (I believe) was blocking the entrance and told me, "We are closed". I walked in and said, "Your hours say until 9:30" Her response, "Well too bad we are closing early." Unbelievable how consistently RUDE the employees at this particular CVS, including the Manager!!! Maybe they are just trained to be intentionally RUDE at this CVS store??

To give some background: I am a healthcare professional, and I also suffer from bipolar disorder and PCOS. I NEED my medication for my brain chemistry and estrogen levels to remain at normal levels. Not only did CVS reps give me the run around, belittle me, berate me, YELL at me, blame me for my situation, and ultimately refuse to give me my medications, but they LIED to me about having contacted my doctor's office and when I, on the verge of tears, outright BEGGED for the meds I need in order to function, the rep's response was to hang up on me. I was without my medications for almost a WEEK on TWO different occasions, all the while frantically trying to obtain medications I've been on for years.

My Insurance sends periodic reports to me & my Pain Clinic which I'm sure is regular procedure for everyone that's on Pain Medications. But in my case the person that filled my prescription on (1) occasion put the WRONG Dr.'s Name on the prescription Report. So when I received my copy, I noticed the mistake & even contacted my Pain Clinic and spoke with one of the Doctor's Assistants and was told not to worry about it, that she would make note of it. Well on my next Clinic Visit, everything seemed normal except when I signed in they said I didn't have to Pay today which I felt was unusual but went ahead and sat down to await my turn.

I have used CVS ever since they bought out Longs here in San Diego. Over the past year I started checking the accuracy of their receipts when I used their coupons or bought sale items. Increasingly I catch errors - the most recent this morning prompting me to write and leaving me wondering if there isn't a class action suit potential here. Today bought CVS sunblock that was supposed to be on sale two for $10. Rang up as $7.99 each - had 2 clerks and 1 manager look at it - right item - their barcode wrong preventing correct ring up (barcode had 6 oz when product is 10 oz).

It isn't the employee's faults when there's a long line. CVS has cut their hours but increased their work load. The pharmacists and techs are being pushed to the edge. Everything is scored. Everything is a metric. If people only knew how bad CVS has become these past few years.

H E P A Law was violated. A pharmacist gave out my medical information to a dentist. To which she had no right to. I intend to contact an attorney and bring suit against her and/or CVS pharmacy.

I went in after calling to see if they had a specific medication in the store. So I go in and have my insurance information ready and my adjuster on the phone in case anything else was needed. The person (Abraham) I dealt with acted as if I was bothering him. First, he had the medication but needed more info. I provided the information. Then he said, "Come back tomorrow so another person could do it." I went back the next day and as soon as he saw me, he made excuses that the lady would not be in for four days. I asked if anyone else could do it. He said he would try then said, "No, it's not working." It is ridiculous that they don't want to process new insurance that I could pay for it. It is a $500 medication that my insurance pays 100% but it was obvious they did not want my business. They had done this before to my parents and now my parents refuse to even give them any business. Not good experience with CVS.

I went to pick up my prescription and the pharmacists were condescending at CVS and treated me like an addict. I was there to pick-up a skin cream. I'm suppose to apply it every 3 hours. The pharmacist acted as if he were my doctor except chopped in his speech. He didn't care as much or more about my well being than the speed of service and getting me to go away. A professional would have been willing to speak fluent English at a pharmacy where people's lives are at their hand and prescriptions not filled.

I've been a customer at CVS store 5174, located in Wilton Manors, Florida. The girls in there at the pharmacy are very nice/friendly, always go the extra mile to help me when I go there. However, I was there recently waiting for my prescription. I was very disturb of what was going on inside the pharmacy. The pharmacy manager was cursing at the employee because the points was not up to par. I ask 1 of the girls as she was walking out for his name. I was told his name was Anthony. What of work ethics are they running in there? I will never in a million years talk to anybody the way he was talking to his employee. I feel very uncomfortable going to the store now. I moved my prescriptions to another location.

CVS is obnoxious company that use deceitful methods of business when sending prescriptions by mailing orders. CVS people are often very inaccurate and make mistakes. Also the company decided they can send unnecessary, extra portion of drugs without consumers' request before we (I) used my previous portion. When we asked them to stop this wrongful practice (request made by us several times before) they refused to satisfy it. And later I found there was no our recorded conversations with company's people (supervisors included).

I have lived in Blythe, CA 7 years now. My nearest Pharmacy is CVS & Walmart 17 miles one way in Parker, AZ where Blythe is 40 miles one way. I have tried to get my prescription and the Pharmacist Rabi does not look women in the eye. He says, "We don't have it. Go away." I have battle this with them for about six months, it all came to a boil. When my husband spoke to the Manager Nando, told them I am going to be out. I go to the Doctor each month and now I am being denied. The Manager Nando transfer him to Rabi, who basically told my husband he isn't filling it and doesn't care that he caters to Snowbirds first and locals last. My husband begged Rabi then he said something to my husband and my husband became very angry said, "If you kill my Wife I will sue you."

I have been getting my prescriptions from the CVS at 64th Street and Second Ave for years and have recently noticed some discrepancy. I noticed that I continued to get refill for 3 additional months even though my prescription had run out. When I called to alert the pharmacist, all she said was they'd take me off auto refill. Now did she just not understand that there is a breakdown in their system? I tried to explain but didn't seem like it got across.

My wife takes a calcium supplement. It is a single tablet taken once a month. Our insurance does not cover this drug. In November, CVS charged $161.39. In January, CVS charged $193.53. In February, we caught a break - CVS charge $191.01. In April, CVS charged $219.59. I believe that CVS is jacking up the price because we are willing to buy the prescription, even though our insurance (Medco) doesn't cover it. We have had this experience previously with other drugs that were not covered by insurance. We think this is lousy treatment.

I had a great experience with CVS in Florida. No complaints. However when I moved to Michigan (Grand Rapids) 28th street.. I was appalled by their lack of customer service. I take blood pressure meds that has a diuretic so naturally gotta go..I asked the cashier if I can use their bathroom she tells me "No this restroom is for employees only." I was shocked. Had to hold it in until I spoke with a manager. Went to pick up my meds from the back an another rude employee, this time a pharmacy rep. Wow must be my day. I was told by another customer that this type of treatment happens all the time. Well, I spoke to the manager and asked her, "What is the purpose of having a restroom sign when no one can use but employees?" She had no answer, but let me use it, "Just this once". I thanked her, left the store and transferred all of my scripts over to another drug store. I will never deal with CVS again.

I have taken ** for 9 years for ADHD. Without it I have been described as "spinning" and "a train wreck." When I was in college I almost burned up my dorm because of this. I am also disabled, and have an illness which requires intensive though outpatient treatment. In my favor, I have a high IQ and a PhD in psychology. I have a great CVS with an awful pharmacy (though the pharmacist is a nice guy, others there are not). Each month I run out of medication because they run out, even though I have been filling my script there for five years. Each month I have to struggle to regain my functioning because I miss several days until the order comes in.

So I went to CVS store# 8291 in Grand Rapids, MI to get a Rx filled after being diagnosed with walking pneumonia. Of course the cough suppressant had a narcotic in it and thus had to be hand delivered. So I go at 1145pm on April 7th and pull up to the drive thru. After waiting 7 minutes (that's when I started tracking the time after thinking gee this is taking awhile), an older man comes over the speaker and says, "I'll be with you shortly."

Do not go to CVS Pharmacy!!!! I have had them mess up my prescription five (5) times!!!! I've had it! I'm done! Never ever go there, worst service and disrespectful.

At about 6pm on March 2nd, I came to the store to use my 20% off coupon. There was a 2ft high ridge of hard-packed snow between parking lot and the rear store entrance with a narrow cleft in the ridge of snow. I maneuvered through the cleft w/o falling and complained about the hazard as I entered and requested action be taken. Asst. Mgr. Carly ** said she needed a work order to work on the snow. I shopped and paid for almost $25 worth of items. I use a shopping cart for balance in icy conditions and noticed that the hazard was still in place and that my cart couldn't get through the narrow cleft. After complaining again, I took their snow shovel and shoveled a path through the snow and ice after 10-15min.

My insurance no longer covers the 180 ** I've been taking for over 6 years. I can only get 150 covered. No big deal. I'll pay for the other 30. Nope! Certain pharmacists refuse to let me pay for the other 30 even though my insurance company said it was fine to pay for the rest. I asked the pharmacist to call my insurance company to verify that I could pay for the other 30 pills and she REFUSED to call! CVS will be reported to the Better Business Bureau and I will be finding another pharmacy. I'm not a drug seeker. I'm in legitimate pain with a legitimate disease! Educate your lazy and rude pharmacists and get them all on the same page! Strange that a different pharmacist let me pay for the remaining 30 last month! To all pharmacists out there; YOU ARE NOT DOCTORS! STOP ACTING LIKE YOU ARE!!!!

Had previous problems with this pharmacist. She actually accused me of being a drug addict! On Friday before script was to be filled for Sunday I dropped off SND. Had preapproved for Sunday! Got call at 12:10 am Sunday morning from Mrs. ** to inform me she would not fill script! This script can cause death if not used and used properly! Had been going there 8 yrs! No problems! And then they hired this lady! I was appalled! Imagine standing there and having this lady look you up SND down and then say, "you could be a drug addict!!" 3 times!! My records were right on the screen in front of her! I was in shock! Never mind furious! I have filed a complaint with the state rich got denied! Again in shock! But I am not done ! I will take this as far as needed to get results! This lady is unbelievably rude. SND was wrong! We try legal way! SND then if nothing happens we have what they call street justice! One way or the other I will get my respect back!! Looks like another one of HIV Deval Patrick's greatly run star agencies is being run badly!

I have had prescriptions with CVS Pharmacy in MA for 17 years and have one specialty medicine at the highest co-pay I have always been able to fill at the store. My health plan has attempted to limit this in the past so when CVS told me today that I had to go through a specialty pharmacy, I assumed it was my health plan. I learned it was CVS corporate office who initiated this change, with no warning to me. I have been on the phone between the store and the inept specialty pharmacy all day and still not resolved. They also were purposely vague about who requested the change, so I would assume it was my health plan. Their pharmacy service has gone steadily downhill for years because of their corporate strategies and understaffed stores. Wake up, CVS corporate, start supporting your retail chains and learn what customer service means!!

I had transferred an Extracare credit for $3.00 on two separate occasions this past month from an email sent by CVS to my CVS card. When I made a purchase there was no discount on the card on both occasions. I was told by customer service that I would have to make another purchase in order to receive the $3.00 discount which they will put on my Extracare card. They only offered one credit since they cannot find the other one they claim. I do no longer wish to do business with this company. I can go to Giant Supermarket who charges less for the Rx and health supplies while getting gas rewards, plain and simple. The 20% discount coupon they send in the mail still makes the product cost more than other stores. Overall, they are more expensive than their competitors in my area.

Every (yes every) time I go to CVS there's a very long line both inside and out. Pharmacy employees complain openly that the store won't hire enough help. I provided a discount Rx card which would pay for all but $25 of my Rx. It was lost, never located, and CVS recommended that I just pay full price (over $200) and if they were able to locate the card later, I could ask them to reimburse the difference. Another time I took a Rx for my daughter's **. They said they were out which is fine - typically a pharmacy orders it for you and it's ready in a few days (not a problem - it's a vacation weekend so we can wait). I was told they were out and they didn't want to mess with ordering it so I might just want to go somewhere else. Wonderful suggestion!

I went into the CVS on East 53rd street to make a purchase. Upon going to check out there were no humans behind the counter. Both stations were closed. One cashier was directing everyone over to the self checkout stations (robots). I asked her if they still had real humans and was ignored. It has been three weeks since writing to the CEO, going online and no one has yet to contact me. This is the ultimate in treating customers like cattle to be herded. On my way home last night I went to a small independent pharmacy and such a difference. I was treated like a real person there. They had five people working instead of just two or three. No more CVS. They used to be so good years ago. Profits before people must be their mantra.

Had a similar problem with a Sked 2 drug that we've been taking for near 30 years. The story was that the DEA limited how much they could order. Called the local DEA and they were unaware of that restriction but gave me the phone number of the DEA in Washington. Spoke to several people in enforcement and none of them were aware of any such rules/program. One volunteered to contact the store to get things straight. I've had no more problems with this drug but the staff is a bit testy.

Called **or ** at Las Vegas Silverado Ranch, Las Vegas CVS, explained my husband forgot his **. Told him when I get to work the following day I will have my pharmacist and boss transfer the Rx to him. I only needed 2 pills. This ** cared more about his license than he did about patient care. I'm not a pharmacist but I have been in the pharmacy business for over 35 years. Sometimes you just help people out for their health. 2 damn pills we would have transferred the Rx the very next day. Wow, great customer service. No good will to patients at all… **.

I've had nothing but problems with CVS. All the time. I was told to call in advance to make sure they had my meds in stock. Then I get there, and they don't have them, saying they need the actual prescription to hold the meds for me. So I do that, and still they don't have. They tell me to go to another CVS as I can't go without them, and I get flagged like I'm pharmacy hopping. And now, my CVS can't hold prescriptions because they lost too many. I got a prior authorization from my Dr for meds, for a month supply. They gave what they had, I bring another prescription for balance, and they tell me I need another prior auth. And I don't need one!! They said I had to pay cash, almost two hundred dollars, so I did. The same day I find out the pa DID go thru, so CVS must NOT have run it thru the insurance. I'm sick of it.. No communication over there, no one knows what they're doing except head pharmacist. Even then I have problems. I want my money back and a new pharmacy.

I received a coupon on my email for my birthday, which was nice. Nowhere in the flyer does it state you cannot use your mobile phone to use the coupon. It would be nice to have that information up front. With the price of gas these days, it is crazy to have to go and print the coupon and then return to use it. Another thing, if an item is advertized on sale and you go that day of the sale, the item is already out of stock. You can get a raincheck only to find out the item is still out of stock. How many times does a person have to waste time going back and forth to receive the product? Something should be done.

First, I am dying and have uncontrollable pain until my specialist found a drug that would work. They had to fight with my insurer CVS Caremark to get it approved and then later CVS took it away from me (I am told by many in the know that the cost is the chief reason). So, my husband said he will pay the thousands the drug cost even if he goes broke so I don't die in pain. Went to several CVS drugstores and to purchase and they said they only get a limited supply, sorry can't get it for me. Called corporate and they said, no this is up to the pharmacist? Who is lying, all the pharmacist or CVS?

I have been getting my ** 325/5 filled at CVS for years. The past month has been really bad. The first week I had gotten someone else's prescription of ** and then the next week I had gotten 10 short. My doctors rule is I must get 30 per week, always has been. So these pharmacists see me every week so I had talked to the CVS manager who told me to just make sure they count them before I leave. All but one do this, but there is the lead pharmacist that refuses to do so. Then I went to the next boss who has pretty much swept it under the rug and blew it off. What do I do now this week?

I went to pick up a prescription. They only had half of the prescription that was declared a storm warning and the CVS pharmacist knew that everything was shutting down and wouldn't be open for a few days so she was supposed to partial the prescription but the pharmacist wouldn't do it even though she knew there was a snowstorm and I would be snowed in. There would be no way for me to drive out to get a prescription or to get to hospital, why not give me the prescription before the storm hit if I was standing there right in front of her. She couldn't even send to get the other half of the prescription at another CVS Pharmacy cuz it wasn't allowed, it is a policy but she partial my medication, gave me only have one time when it was convenient for her. It's just that this time it was convenient for me and not for her so she didn't give it to me. I'm hoping I don't get snowed in and I can get to that pharmacy tomorrow and that it's open cuz its a 24-hour pharmacy and it's closed right now due to severe weather conditions. We have 1 foot of snow and accidents are happening everywhere. If I have an accident I'm suing everybody in CVS Pharmacy.

The CVS Pharmacy in Brookville Indiana, has told me to call ahead to make sure they have the supply of my husband's meds in stock. I called 3 days ahead of time, as they asked - went to pick up the prescription and was told they did not have the full amount but they would give him a 3 1/2 day supply. The pharmacist told me that the rest should be in the next day. I waited a couple days called and was told by the pharmacist that we could pick up another 30, but when I got there he stated that he had not known I had picked up 30 already - and would only give 10 - which takes us to today - now they are not sure if it will be available or not until 530 pm - the prescription is for 240 pills, they keep the prescription - I can not even go to another CVS to pick up the remaining.

I scheduled flu shots for my wife and I on January 2nd for an appointment at 2pm on January 4th. My confirmation number was **. We were almost done with the paperwork to get the shots when the pharmacist (who is on another call) yells over to the clerk that she thought they had used up all of the flu vaccine in the morning. The clerk checks and sure enough they had no flu vaccine. Why is it that when they ran out they didn't look at pending appointments and call me? When someone makes an appointment shouldn't some effort be made to see if you will have supply on hand? Is this how you run your all stores or is store 2447 grossly incompetent?

One morning a week ago I left my Dr's office with a written prescription for **, quantity of 60 pills. Since CVS Pharmacy was directly across the street I decided to have it filled there so I wouldn't have to drive across town. I went to the pharmacy drive thru and the pharmacist said he couldn't fill it until noon. It was 10:30 am. I don't know if he meant it would be ready by noon or that I was allowed narcotics until noon but either way he didn't say why and I didn't feel like asking him. Since he wasn't making any sense, I took my prescription and proceeded down the street.

After spending considerable time giving personal information to a pharmacy technician, I was then told that my prescriptions would take up to 24 hours before they would filled. I asked to speak with the pharmacist who did not mind telling me there was no particular order in which they had to give information out. They give info out as it comes to mind, and in other words, if the customer does not ask for information in a particular order, they are not required to give it in a particular order. As the customer, you are not always privileged to company's policy and procedures. You do not know what questions to ask.

On November 12th, 2013, I had a pretty big surgery. A week before the surgery, I went into CVS to fill 4 prescriptions that I would need for after the surgery; an antibiotic, an anti-nausea, a muscle relaxer, and of course a pain medication. The muscle relaxer and pain medication are of course, controlled substances. I had my scripts filled, no big deal. I came back a week after my surgery to fill another script for pain medication (30 tabs to take every 4 to 6 hours). Got them filled no big deal. 3rd visit had been three weeks since I went in for any scripts. I was off of my pain meds and recovering quite well until I fell down my stairs and tore my scar open. I went into my surgeon, he wanted to give me **. I asked for something lesser as I didn't feel ** was necessary. He gave me ** instead. It's still a controlled substance though.

My husband's insurance through his work has him having to use CVS Caremark for his medications. He has several medical issues so he is on several monthly medications. We always have issues with the pharmacy saying they didn't get the fax from the Dr's office, come to find out they have. He has been shorted on many of his medications multiple times. They always give you a time to come back and pick up your meds and never are they ready at the time they give. They are rude and so unprofessional at any issue you may have. On their drive thru window, it say they will have a prescription ready within 15 minutes if needed and that never happens. Even when asked. I have waited at the pick up window for over 30 minutes just to pick up a medication for him. I have never hated going to a pharmacy and dealing with the employees before. I will never use CVS myself ever again.

Unfortunately, CVS is the only pharmacy close to my house. This is the East Hampton, CT location. Half of the staff is incredibly kind, and half is unbelievably rude. My mother-in-law (who is 85!) has had her ** shorted by 30! Her ** shorted by at least 10! An anxiety med was filled for 15 with an rx for 30. When questioned, she was told that she must have asked for it that way! No apology, no accountability, no remedy for any of them! Just because you take controlled substances does not mean you abuse them, maybe (GASP!!) you have anxiety!

HAD an error with my mail order Rx... on a blood pressure pill. When it finally arrived, after several calls, and my poor doctor (who is busy ) had to re-fax Rx in 4, that is F-O-U-R times. People are rude. Pharmacist is bold on phone as they are not facing one to one. POOR CUSTOMER SERVICE, LOST Rx, IMPROPER MEDICATION Dispensed.

First, and foremost, I would like to say that I have been a loyal customer to CVS for a number of years. The service had always been great; however, the customer service at your Mamaroneck store 1100 East Boston Post Road has greatly declined in the last six months.

I am a single mother with limited funds and no health insurance. I go to a pain management doctor for my fibromyalgia and chronic pain. When I had insurance, I was prescribed ** so I never had to worry about paying for my meds out of pocket until now. When I found out what it would cost me to get the ** filled (which was $580), I called my doctor and he prescribed generic ** in 10 mg. I called around the pharmacies in town and no one had it. So I decided to go to the CVS I've been going to for 3 years and asked if they would order it for me. Also, after comparing prices and signing up for a prescription discount card, going to CVS was more cost effective for me.

My husband takes many medications and is disabled. I help him put his meds together for 2 weeks so he can just grab the meds and not have to worry about so many med bottles. When checking the meds, I noticed one of the meds was marked with the wrong dose and another had another person's name and med listed. This med was for a cream and how to apply it and the med it was on for my husband was pills! As a nurse, I would have been fired for not doing checks on medications. I took pictures of the bottles to keep and will go into the pharmacy to show them in the morning. Sad and scary!!!!

My father 4 years ago went into CVS Pharmacy with chest pains. They asked if it was shooting down his left arm and he said "no". They told him that he wasn't having a heart attack and that it was gas and sold him Beano. He went back out to his truck and went to dial 911 and slumped over in his truck and died. The staff at CVS should have called an ambulance on him! Instead, they sold him something that he didn't need. They neglected him and his medical care.

The pharmacist assistant took my printed prescription and asked me to return in 1.5h to pick up the medicine. When I came back, she had lost my prescription. The pharmacist and her then started looking for the prescription through stacks of papers and the trash cans in the pharmacy. After more than 30 minutes of this, they gave up and decided to call the doctor. The doctor confirmed my prescription, but they would not fill it because "it is too soon" after my prior refill. This despite the fact that both the doctor's office and I explained to them that I needed to fill the prescription again because I would be traveling for several weeks. I wasted about 45 minutes this evening, and it is not the first time that I experience such time waste at CVS. They have serious quality problems in their service.

Tonight, I went to the only CVS I have ever gone into without a restroom. I was with a friend who was feeling sick and really needed to use their restroom. One man behind the counter said he could use it if someone went with him. The other employee flat refused to let him use it. Just one of the many reasons I am switching to Walgreens. Among the other reasons are not once in 2 years have I been able to go in and get all my prescriptions filled at one time, even though they called me and said they were ready. Transferring from one CVS to another is a nightmare. Most of the time, I have to wait for an order to come in. Come on now, folks, if they fill a prescription regularly, they should have it in stock.. I am talking about not even having ** for a child. CVS is the worst pharmacy I have ever had the misfortune to deal with.

Well, today, I went to the CVS on 7102 Campbell Rd. and had a horrible experience. I am a college student at this nearby CVS and always make quick stops for makeup and snacks. So I came in to "exchange" an eyeliner I mistakenly got in the wrong shade, I wanted to exchange it for the exact same thing. So this woman told me to get another one and I did, I came to the register and she asked me for my credit card? I was like, "No, I'd like to exchange it, for this shade." She went on to give me a speech about how CVS has always given credit card returns back on the card, and that I needed to pay again. So I essentially had to pay for this thing twice. You cannot exchange in other words. I have literally never heard this in my life. I can't do an even exchange? She was so rude about it too.

I went to an Urgent Care Center because I was in intense pain from an injury. They prescribed a strong painkiller and sent the prescription to the closest 24 hour CVS. I drove 35 minutes in intense pain to pick up the medication, stood in line for 20 minutes. The clerk could not find the prescription and told me I would need to call the urgent care center (they had closed 30 minutes prior). I suffered all night in intense pain. I checked with the doctor at the urgent care center the next morning. They indeed had a record of the prescription being sent the night before. The CVS clerk was rude and lacked any sense of customer service. I have always tried to stay away from big chain drug stores. This experience just reinforced my policy.

I had worked for CVS for over 3 years. Recently, I was told that if I miss one more day of work or am late one more time that I would be terminated... Through no fault of my own, I ended up in the hospital for over 2 days and was given a work release for a week to recover as well. Before the incident happened, I asked if it included excused visits... I was told that they would get back to me on that. I never got an answer to my question... To my further dismay I was terminated because I had ended up in the hospital... It didn't matter to them that I could have lost to my hand!!! Apparently I should have continued to work with open infections and lose one or both of my hands. What a bad way to encourage people to take a career with this company.

I went to my doctor's appointment at 1:30. At 1:50 my doctor called my prescription into CVS. I called at 2:37 to see if it had been filled and was informed it was being filled at the moment. I arrived at the drive thru to pick my prescription up at 2:56. I began to drive down the road and realized I did not count my prescription and at that time I pulled off and began counting. My prescription was for 30 strips for 30 days, I only had 22. I immediately called the pharmacy at 3:04 and the pharmacist told me to come back. When I arrived I was greeted with glares and rude attitudes. I was told she had done inventory (in not even a 7 min span she had managed to do an entire inventory on that type of medicine) and they had made no mistake. It was on me. I did not magically make 8 strips of my medication disappear and I am appalled at CVS for blaming their mistake on me.

On 8/20/13 my 11-yr-old son & his friends were in CVS (store #3170) buying a Mountain Dew and the African American Asst. Supervisor told him and his friends to "get the Ku Klux Klan outta there. You only have a few more days until school and you don't need to be in here..." The next day I confronted the store manager. She said, "I'll take care of it and what else?" My reply was, "What else? I don't think there IS anything else??" She never apologized and pleaded with me to NOT contact the district mgr. I did. I demanded a formal written apology. It's been over 1 month. No written apology. She's still working there. The parent of the other kid emailed a letter to corporate, which went unanswered. Nothing was done! Just swept under the carpet. I think this is disgusting. CVS has lost my business forever!!

On 9/13/13 I phoned in a prescription to be refilled at the CVS on Upper Riverdale Road in Riverdale, GA but then spoke to someone to inform her that I wanted to pick up my prescription at the CVS around my home in Mt. Zion in Jonesboro, GA and she told me that I would have to call that store so that's what I did and the man said he would try to cancel that prescription at that store and call me back - I'm still waiting on that call! Here it is Sunday, 9/15/13, and I called to find out what happened. Carly said she spoke to someone at the Upper Riverdale CVS and they said I have no refills and the prescription was picked up - I said, "By who?" Because it wasn't me.

It seems as if CVS policy department has their head where the sun doesn't shine. Took my prescription in to be filled a day and a half before it was due. I was not asking for it to be filled early, simply dropping it off so it could be completed on the day it was due. CVS has a NEW policy that they can no longer hold an ** prescription overnight for fear that they might lose it. My prescription is a worker's compensation case so the ** prescription must be approved before it can be filled. It is not very often that the pharmacy can get an approval (at least with AIG ,my worker's comp carrier) within 24 hours. Now if they can not keep the hard copy of the prescription overnight because they may lose it, how do they,1) get the approval and 2) get it filled in time so the patient does not run out of this very highly addictive medication and then go into withdrawal while CVS ** around.

trying to work out the correct filling of the prescription and price charged (close to $800). I even ASKED if I needed to recount right in front of them and they assured me all was okay...only to go home and find out that they shorted me 70 pills. SEVENTY. Seven-Zero. Ridiculous.

CVS's pharmacy is the worst. Apparently even the employees aren't happy because when Longs changed to CVS, everyone left. Every time I go in, there is a different person. The old pharmacists were very nice and I've left them good reviews. I have been on the same medication for over 5 years. Each month, I have to call them a week prior for them to order this for me. If I am a regular customer- shouldn't they have a record of this? It's ridiculous. My doctor has told me that he has tried to steer his customers away from CVS - even to go to Safeway or better yet, mom and pop stores as they order their drugs from more than just one warehouse. I was always able to fill my medication within a four-day grace period between the last month of the prescription. Even if my doctor writes "O.K. for early refill" they do not honor his request! They demand to speak to someone from his office. He is only available 3 days a week as he is doing surgery for the other days so therefore there is no way that they can speak to him. The 24-hour CVS in Sunnyvale is the absolute worst.

I purchased two products and decided to return both unopened with original receipt and credit card. Problem, the receipt printed showed 4 digits that did not match my credit card. My guess is it's partially my fault that I used their machine to scan my credit card rather than use the slider and I didn't check my receipt to make sure the last 4 digits on the receipt matched my credit card used. I told them I only had one credit card with this company and decided to keep the product and do some research. While in the parking lot, log onto my credit card account online and confirm the transaction showed up and was charged to my account. I walk back in to the same cashier, showed her my account and transaction matching my receipt for the same day as the receipt. She calls a manager. This time a different manager comes up.

I had known in advance that I would be having surgery and received my prescriptions ahead of my surgery. The doctor had prescribed ** for the pain. I picked up the prescriptions - which I PAY CASH for do the INSURANCE COMPANY has NO SAY! - and found that the pharmacist had substituted my pain meds for something COMPLETELY DIFFERENT! ** - which I was completely allergic to!!!!! I spent the evening not only in PAIN, BUT ITCHY!!!!! When I called the pharmacy to inquire as to WHY they had substituted my medications, the pharmacist who completely ACTED SUPERIOR informed me that she had the authority to substitute any medication... I found that funny as she is NOT MY PHYSICIAN NOR A PHYSICIAN for that matter at all!!!!!! I asked Pharmacist ** if she had checked with my doctor, and of course SHE HAD NOT! Since when did the freaking pharmacist become GOD or know better that a patient's doctor!

Pharmacy took it upon themselves to sub. a new generic. This generic is of poor quality. It does not work. It might as well be an aspirin. I have been on ** for a long time, and until now no complaints. This generic marked A116 is no good. I called the Hanover Pharm. and explained this product is not working. I was pretty much told too bad, deal with it. They won't make it right. I have used CVS for a lot of years. I will no longer. It is not okay to substitute an inferior product, and not make it right. I have a lot of sleep issues, and will be a whole 30 days with no sleep, because of their lack of caring and quality. I have a good mind to contact a lawyer. No pharmacy has the right to give out crap generics pills.

Refusal to fill son's prescription; pharmacist flagged the RX as "problem," when RX is filled each month. Extreme psychological results if RX not filled and taken regularly. Original RX order by doctor provided in advance. Message on phone multiple times that RX ready for pickup. Stop by the store and told RX not ready multiple times. When calling the store, told by pharmacist of "problem," need to talk to doctor, said doctor not responding. Gave pharmacist the hospital page operator number to page doctor. Pharmacist said she could not call.

It is evidently common with CVS from what I am reading online. Filled daughter's prescription last evening for ** - yes "controlled" substance. She counted the pills this morning and we're short two tablets. We called the pharmacy and of course, heard the same that other customers have heard/written about, "...we did a count and we are not over in our inventory...". So, of course, once they make that statement, they put the blame on us as customers and try to explain that they can't give us the two pills due to their classification as a controlled substance. (Again - blaming the convenient scapegoat of Insurance Co.'s) B.S. How convenient for CVS.

I went to check out with my groceries and the manager put his hands on me and pushed me out of the way. I asked him what he was doing and didn't answer me.. I visit this store almost everyday and have not had problem till now.. If there is not something done I will take legal action. I promise you that.

I left my medication for my Parkinson’s Disease in NC while on vacation. I have always filled prescriptions on day 25 as my insurance and doctor are okay with that but one particular store refuses to fill it as they say it's too early even though 3 other stores will fill it now. So I tried to transfer it out and wow, they won't do it now because they have put it on a hold. So now, I get to go four days of pain because some pharmacist feels they know what's best above my doctor, their words not mine.

Please be aware of the CVS pharmacy/self-pay disasters on CVS on **, Sunny Isles Beach. I was accused of stealing a green smoothie and was chased out to my car because the self-pay machine wasn't working properly. Store employee (Darwin) was extremely rude and automatically assumed that I stole the green smoothie. I showed him my receipt, and since he couldn't read, he said it had the wrong date. I had to show him again and read the receipt with him. The worst part was that he didn't even apologize and showed no sympathy, and he could care less that the whole situation made me late for work.

I have never posted a negative review about any company before because no company has ever been as grossly incompetent as CVS Caremark. I am both a patient and a physician and I am absolutely taken aback by the flaws in getting prescriptions filled by CVS Caremark. There are untimely delays that cause important prescriptions to not be filled. The customer service representatives are very often incompetent; often, I will call back several times in one day getting completely contradictory information from separate representatives.

I have chronic pain from arthritis of the spine. My doctor has prescribed ** to help with this as the situation is inoperable. Every 2 weeks, my prescription has to be renewed. I request this online through CVS and the doctor's office always promptly faxes a new prescription. CVS on many occasions has said that they have not received the renewal from the doctor's office. I checked with the doctor and they assured me that it was faxed over to CVS and usually resend the renewal for me to be sure that the pharmacy got it. This has happened so many times that I'm considering transferring my prescriptions to another pharmacy.

I am constantly ordering photos, frames, photo books, shirts and other things from the photo department of the CVS on 61-15 Metropolitan Ave. in Ridgewood. This is the THIRD time that I entered the location after receiving confirmation emails and phone calls stating that my order is ready. BUT when I arrive, they either cannot find it???? The last time, ** (manager) said that they couldn't find it. Then I looked and found it in the garbage. Then I had another incident with another manager, **, in which they couldn't find my Father's Day photo book!!! I ordered a calendar in which is missing the picture in JULY!! Now I am having my last TERRIBLE EXPERIENCE with **, a THIRD MANAGER, in which they couldn't find my photo book once again... Then, I find it SPREAD OUT ON THE COUNTER!!! I have had enough!! The managers are helpful but ENOUGH IS ENOUGH! Everyone in the photo lab should be terminated. It is unfair that customers have to go through such trouble to get what they PAID for!! Now I will see when I can get my book?????!!!

I went to pick up my prescriptions at CVS and as every time else, the prices were increased. I keep asking why they keep going up on their prices and they said that the insurance company can tell them what to charge when they want to. So I called the district manager, Steven **, and because he works for CVS, he ran around in circles trying to get me to understand it's all the insurance company's fault. With no help from him, I decided to go this route and see what can be done about this.