How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

CVS Pharmacy Reviews

1.6
2,945 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

Our editorial standards

  • Our editorial team reviews and fact-checks all content before it’s published.
  • We rely on expert input and trusted sources to verify our articles.
  • All articles published must meet our editorial standards and independence policy.

Our review standards

  • Our moderation team evaluates reviews to make sure they meet our guidelines.
  • We require contact information to verify reviews come from real customers.
  • Financial relationships do not influence whether we publish a consumer review.

About CVS Pharmacy

Pros
  • Friendly and helpful staff
  • Quick prescription filling
  • Proactive communication about refills
  • Personalized customer care
Cons
  • Frequent prescription errors
  • Long wait times for service
  • Inconsistent pricing practices

CVS Pharmacy Reviews

Filter by Rating

  • (164)
  • (59)
  • (45)
  • (170)
  • (2,201)

Popular Mentions

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 12 Reviews 1425 - 1575
    CoveragePriceStaff

    Reviewed April 4, 2017

    I can't tell you how many times they have gotten the prescriptions wrong & could have killed myself & my loved one. If you don't have insurance, they will charge astronomical prices (better to check Walmart prices!). Long wait times & then the cashier/pharmacist doesn't know what they are doing & will take a long time. And these are with simple, straightforward prescriptions & insurance. AVOID at all costs!!!

    Thanks for your vote!

    Reviewed April 4, 2017

    Thank you, the experience of shopping at CVS is good and could be really an atmosphere to welcoming the community showing one cares.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed April 3, 2017

    CVS is dirty, understaffed and the waiting time for picking up a prescription is unacceptable. Compulsory submission of driver's license number for controlled substances should be illegal. The license number is entered in the computer and I believe this is a risky practice.

    Thanks for your vote!
    Staff

    Reviewed April 3, 2017

    I'm happy with the service there. The staff was courteous and professional. Although I had a coupon, they checked prices and gave me a better one.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 3, 2017

    CVS has always had helpful pharmacists that provided great care and even would tell me if I could get a better deal by using a coupon or doing some extra leg work like filling out a form on a website which was awesome. Also, they would call me if I didn't pick up a prescription after a certain time which was very nice.

    Thanks for your vote!

    Reviewed April 3, 2017

    While I generally like CVS there is room for improvements for my local one. They exist in an aging strip mall with only 2 handicap parking spots which are usually filled when I arrive. The store itself needs a major overhaul. There is no waiting area for the pharmacy other than 2 uncomfortable chairs. The pharmacy itself is way in the back of the store. Not a big deal for most but I have difficulty walking so any additional distance I don't need to walk is desirable. There is no drive thru either. The store part is in good shape and I can find what I usually am looking for. On occasion they also have good bargains on things I usually buy so that is good.

    Thanks for your vote!

    Reviewed April 3, 2017

    We had moved 16 months ago and I had found a CVS close to us. I only use CVS for my prescriptions. I had a great experience with the pharmacy where we used to live. The pharmacy I use now have never let me down. I have a higher copay this year but I still continue to use them. Have always been happy with CVS.

    Thanks for your vote!
    Staff

    Reviewed April 2, 2017

    Gave high marks for the store, but the pharmacist is a big little man with a big head... otherwise... he's an A1 **! The manager is my neighbor. He's great at his job. His name is Richard ** and he works at the CVS on Bardsley Ave in Tulare California. I think he deserves a big fat raise!!!

    Thanks for your vote!

    Reviewed April 2, 2017

    The drive through is always backed up and when it's not the wait is terrible. They also sent me home with someone else's meds one time. The phone app doesn't work either.

    Thanks for your vote!
    Staff

    Reviewed April 2, 2017

    When my son's prescription was expired pharmacist would not give me enough pills to do until Monday to get new prescription. They refused to help me - a regular customer. Knew everything about my son and still refused. The older pharmacist would at least give me enough pills to get to Monday when I could get prescription. That was pharmacy-patient relationship.

    Thanks for your vote!

    Reviewed April 2, 2017

    My pharmacy sold out to them. Picked up a medication at drive-thru and was given a different medicine but not told and then CVS didn't want to take back. Made them anyway because of not being informed they had changed brands. Also have to give your age every time. So much for their privacy acts they claim they have. Everyone hears when you give it. Enough of them!

    Thanks for your vote!
    Staff

    Reviewed April 2, 2017

    The pharmacy is fantastic. The only complaint I have is the turnover of employees. I liked it when the employees knew me by name. It was personal. The pharmacy overall is alright.

    Thanks for your vote!

    Reviewed April 2, 2017

    I highly recommend and appreciate the service that is received at my pharmacy. I take a number of life dependent medications and there is a genuine concern to help wherever necessary.

    Thanks for your vote!

    Reviewed April 1, 2017

    I have used CVS pharmacy in Gloucester Massachusetts for a few years now. I have had the same problem every month since I came to this pharmacy. I am a type 1 diabetic and every month two of my prescriptions are not in stock. I can't seem to understand, they know that I'll be refilling in a month so they should make sure that they have my medicine in stock. But it never fails every month I get separate text messages saying that my prescriptions are not in stock and they will contact me when they are ready. >:( I am very unhappy with this constant inconvenience. If there was a different pharmacy around to use, I would switch.

    Thanks for your vote!

    Reviewed April 1, 2017

    CVS made a huge mistake in my medication. Reported to CVS re mistake 1 year ago and to this day never heard back. Pharmacist that took complaint is no longer there.

    Thanks for your vote!
    Customer Service

    Reviewed April 1, 2017

    My husband and myself has been getting our prescriptions filled here at CVS for about two years. We appreciate that we do not have to remember to call to have our prescriptions refilled because they do it for us, in case we should forget.

    Thanks for your vote!
    Staff

    Reviewed April 1, 2017

    CVS PRETTY GOOD. HELPFUL. THE wait time is usually about 20 minutes. The pharmacists are pretty knowledgeable and concerned. They have a variety of hair products and hygiene products at all times.

    Thanks for your vote!
    Price

    Reviewed April 1, 2017

    The reason for the rating of 4 overall has to do with the fact that most items in the store cost 20 to 30% more than in the Kroger or Walgreens across the street. But the other factors keep me at this store for prescriptions.

    Thanks for your vote!

    Reviewed April 1, 2017

    CVS is awesome. I have to take ** injections for severe R.A. Hard to get. They make sure I have it. I take a injection every Monday. They make sure I have my syringes. No one else has them but CVS.

    Thanks for your vote!
    Sales & Marketing

    Reviewed March 31, 2017

    I feel good about this pharmacy is a great place. They give a lot of discount and rewards also a lot of sales. I'm blessed with this pharmacy. I love it.

    Thanks for your vote!
    Price

    Reviewed March 31, 2017

    They're a large chain. With the attendant higher prices than you may find elsewhere. The consumer would be wise to do business with a smaller chain as well for comparative purposes.

    Thanks for your vote!
    Sales & Marketing

    Reviewed March 31, 2017

    After living in Manhattan for 24 years I was disappointed with the hours of both the pharmacy and store. Guess the locals are ok with early to bed. I do love CVS sales and perks and have used both Duane Reade and Rite Aid and often visit the local Rite Aid.

    Thanks for your vote!
    Staff

    Reviewed March 31, 2017

    I am always asked if I have any questions. This is usually after they made their explanations about all that is involved with the medication. They show me the pills to make sure they are ones I recognize. They text when my prescription is ready and continue to text in regular intervals until it is picked up. Pharmacist Charlie ** at Target (CVS Pharmacy) is excellent.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed March 31, 2017

    I have been using CVS since 1991. I love the techs and their service. My Husband had diabetes. I had cancer. They were very fast and courteous when assisting us both. My husband passed in 07, I still go there and will continue to do so. Don ** and Jan are my techs. I will go nowhere else.

    Thanks for your vote!

    Reviewed March 30, 2017

    We were transferred to CVS after our Pharmacy closed down. CVS is all about being a Profitable Corporate chain and not the well being of their Customers. Example: My husband is a Diabetic. If they ever needed to contact our Doctor for anything, the old pharmacy would give him enough insulin or test strips to get by for a couple of days. Diabetics cannot go without either of these items, but CVS doesn't see it that way. If there are any problems, then you just have to wait until resolved. Life and Death situations do not matter to them. This is on Life sustaining supplies and drugs. I have also found, there have been several times where CVS lost the Fax from the Doctor. Yet my husband has to go without because of their error.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed March 30, 2017

    The only thing I have a problem with is the wait time to get your medicine. Even when you are told to return in a hour your medicine still isn't ready and you still have to wait another 15-20 minutes.

    Thanks for your vote!

    Reviewed March 30, 2017

    CVS carries a broad array of consumer comestibles, beauty products, and pharmacy items! It is one-stop shopping if you need any of the three in a pinch or on a regular basis. And the loyalty program is terrific and has often saved me 30% on my bill! I'm always blown-away by the savings and service I've received!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 30, 2017

    When 4+ people waiting in the line, they open right away another teller. Employees are knowledgeable of all items in which aisle is located. If I have a prescription they call me or sent me text. Overall I am so happy.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 29, 2017

    My 70 year old husband has been having a lot of breathing and coughing problems. He went to the CVS on Britt Road in Jensen Beach, FL. He was prescribed **. He was told they did not have the ** in stock. He asked if they could check the 5 other CVS stores in a 1 mile radius. They told him none of them had and he asked what he should do. The Pharmacist told him to try Publix Pharmacy or maybe Walgreens. I didn't believe them at all so I called the CVS pharmacy in the Target store across the street. The pharmacist got on the phone, I told her my problem. She said no problem, bring the prescription over, she had it in stock. She filled it in 5 minutes. I'm wondering, Does CVS know that their own employees are pushing customers to their competitors. Unbelievable!

    Thanks for your vote!
    Staff

    Reviewed March 29, 2017

    The good... very helpful looking for product. The Bad... Racist!!! 2 women enter the store with very small dogs in their arms, one ** one **. The manager, because she had no name tag nor did she have on a uniform like the other employees helps ** women with dog look for product. She sees dog and says nothing. She could not locate product requested and immediately leaves.

    After a few minutes manager returns to ** women asking "Does the dog have papers!" Women replies "Service animals are not required by law to have papers." Manager says her statement again and women says her statement again. Eventually manager says "Oh it's a service dog?" Then walks away befuddled. Women questions if the ** women was asked if her dog had papers and the manager said "NO!' Then lies and says the women left the store when in fact the women was still in the store with her pet not her service animal. Sad world it is to be racially profiled in a store that stands for Customer Value Store. This store deserves no stars. Hope they treat their employees better than their customers. #cvs #cvsdiscrimination #cvsracistmanagement

    Thanks for your vote!
    Staff

    Reviewed March 29, 2017

    I live near this CVS so convenience is a plus. I do wish it was a 24 hour pharmacy like Walgreens. But this store is clean and everyone is very polite. Shelves are always stocked.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed March 29, 2017

    CVS almost always has the medications I need monthly. The exchange time between store and insurance is fast and usually wait (25min) for meds. The staff's knowledge and effort are great. Always use CVS before any other store.

    Thanks for your vote!

    Reviewed March 29, 2017

    Good depending on the day you went. Need more help in the pharmacy, they are always running around crazy. I hate waiting in line to check out, only 1 registers.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 29, 2017

    Everyone is always helpful and courteous. The pharmacy personnel are knowledgeable and informed and call me by name. Their buy one get one half off is a joke and never a deal. Their aisles are marked with the wrong numbers and as a result the directions on their card readers send you to the wrong place. Overall this a nice place to do business.

    Thanks for your vote!
    Staff

    Reviewed March 29, 2017

    I have been using this particular pharmacy since moving here in February 2015. The folks behind the counter are awesome, they understand our issues, and are always careful to warn us about certain meds that we take, that we should have blood work tests, etc. When I walk in they know my name and greet me by it.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 28, 2017

    My mother had heart attack on 3rd March 2017 in India (put 2 stand and done Angioplasty on same day). So I bought ticket of India on dated 3rd march for dated 4th March 2017 (very next day morning). On evening of 3rd March my brother in law with me, and I want to bought Disney Gummy vitamin for my brother in law daughters (3 babies) in India. My brother in law bought 4 bottles ($ 60) of Disney Gummy vitamin on 3rd from CVS, Morrisville, NC. I took this to India and gave my brother in law and then after week he realized that 3 bottles out of 4 bottles was expired on Feb 2017. It was shock to me that CVS Pharma sold expired vitamin. My painful story not ended.

    I came USA and gave CVS bill and bottles and explained. They saw in computer and confirm, but denied to took back that it was purchased by my brother in law card so give credit in their card only. For me, return money was not important. But again I was shocked for not listen any apologies from employees of CVS store and for their rude behavior even after known that they sold expired vitamin and may be ate by small kid. I called CVS customer care and complaint for CVS store for sold expired vitamin. They checked my bottle batch number on phone and told within 48 hours someone from CVS contact me. But that was again lie. No one tried to contact me on my Phone. They have to take care or understand seriousness of sold expired kid vitamins. Now I have no choice, so going to file complaint /law suits in health/ medicine department against CVS Pharma.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 28, 2017

    A few weeks ago, I was prescribed a medication after Mohs surgery. My Rx was filled through CVS and there was no problem with that. My question was for the pharmacist a day later, and his thoughts on the pain medication and what he recommended so that I would not feel so nauseous. He seemed surprisingly clueless, and not at all eager to help, though he was not rude. I tried in many ways to formulate the question so that he could perhaps give me some guidance, but he never had an inkling... nor did he say that he was not authorized to answer that type of question. I was bewildered and disappointed that a pharmacist should sound so ill-informed and wishy-washy.

    I called the next morning and tried again, but I happened to get the same gentleman, who again, just could not muster an answer. So, I stopped taking the medication and waited to call my doctor's office when they opened on Monday. I am sorry I do not have the pharmacist's name. I only know that it was NOT the very experienced and helpful pharmacist that transferred over from our local pharmacy... he would have had a definitive answer. (Most likely, the CVS pharmacy will already have some idea of who this pharmacist was, as his ineptitude was really striking.) Thank you and I hope this was helpful in some way.

    Thanks for your vote!
    Staff

    Reviewed March 28, 2017

    The staff are always very polite and helpful. The diversity of the available items is very appealing. The stores are also very clean and well organized.

    Thanks for your vote!
    Staff

    Reviewed March 28, 2017

    I always have a pleasant experience within CVS, the team employees are very courteous and a delight to converse with on various products and such topics. On the other hand, trying to purchase Larabar bars which are hardly available there and the ceiling needs to be updated because of water problems.

    Thanks for your vote!

    Reviewed March 28, 2017

    It's difficult to know if they will have my prescription in stock or enough medication to fill the script in one visit. Other than that, I really like my pharmacists at the 437 Washington Street, Brighton and the Cleveland Circle, Brookline, Ma locations..

    Thanks for your vote!
    Customer Service

    Reviewed March 28, 2017

    They really care at CVS. They always call me if they feel there might be a problem or even just to double check on things for me. They keep my meds straight as well as keeping safe. I take a lot of meds on a daily basis and I have a hard time keeping up with it so I am glad I have them to help protect my well being.

    Thanks for your vote!
    StaffReliability

    Reviewed March 27, 2017

    I like it a lot. CVS is reliable and you can see and do your order online. They even give you a update on your on coming prescription. They are nice to you in person. The lines are not long. You can shop while you wait for your order to be filled. CVS store has a nice clean environment.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed March 27, 2017

    The pharmacy is fine but they should change the refill time policy. You can only get refills the day they run out, not a few days early. This is a terrible policy for people who travel for business!

    Thanks for your vote!
    Punctuality & Speed

    Reviewed March 27, 2017

    The wait time at the Bedford (Independence Boulevard location) is usually backed up. Wait times are 5 minutes or more, but CVS is still faster than the local Walmart. The cashiers at the front of the store are usually quite fast in ringing up purchases.

    Thanks for your vote!
    Customer Service

    Reviewed March 27, 2017

    More people on the floor would allow for better service. Customer service is good but could be great. Store has a great appeal. More local marketing would be good too.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 26, 2017

    I have been receiving diapers for my disabled child through CVS Pharmacy for 4 months. They recently hired a new tech who has been nothing but trouble. First she told me they wouldn't fill the full prescription, and another tech fixed the problem. A few weeks later she told me we would need a new prescription every 10 days! Thursday was the last straw. I went to pick up the diapers and she told me they were refusing to fill the script from here on out!

    I called insurance to find another pharmacy and the insurance person told me that sounded wrong and she called CVS herself. Well, she found out that the new tech felt like we didn't deserve to be getting diapers "for free", and she was not going to let it happen! Insurance had to explain to her that my child is disabled and has a medical need for the diapers. What utter ** that the tech needed someone to give her a good reason to fill the prescription sent by my child's doctor!

    Insurance swears I won't have any more trouble, but how in the world was it allowed to get to a point where I needed the insurance company to call their pharmacy on my daughter's behalf and TELL them they had to fill her prescription?? Honestly if it happens again I will be calling corporate, making formal complaints, blasting them on social media, and letting the world know that they're ok with their pharmacy tech playing morality police against disabled children!

    Thanks for your vote!
    Staff

    Reviewed March 26, 2017

    The pharmacist I encountered was super helpful and knowledgeable. If I were to go by my previous experiences, he went above and beyond to get my medications.

    Thanks for your vote!
    Customer Service

    Reviewed March 26, 2017

    I use the CVS in our local Target. I have never had an issue getting prescriptions filled. If they don't have something in stock they always check around to find it. The customer service is awesome and there is never a long wait.

    Thanks for your vote!
    Staff

    Reviewed March 26, 2017

    The CVS where I as a retired MD go, is just great. The Pharmacist is very professional and helpful. The store is clean and well-lit. It is a pleasure to shop there.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 26, 2017

    There is always a line waiting to pick up medication. Never have enough staff on the registers. You get a call that your prescription is ready for pickup, when you get there you have to wait. Don't go to CVS if you are in a hurry. Since they are the nearest pharmacy in the area they should be prepared.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 25, 2017

    The pharmacy employees at my CVS are always helpful. They take the time to answer any questions you may have about your prescriptions and any over the counter medications.

    Thanks for your vote!

    Reviewed March 25, 2017

    Almost never have anything but generic to offer, even if the doctor has written prescription for specific med and believes it best by brand. Of course, as with all pharmacies... the rate is sky high for non-generic... But if you are willing and able to pay, why not have it available.

    Thanks for your vote!
    Customer Service

    Reviewed March 25, 2017

    While a large chain our town CVS is run like a small town pharmacy with great customer service. It is a place where you are known and welcomed as if you are a friend or family member.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed March 25, 2017

    This is the best pharmacy we've encountered. That's not to say they are a good business, but they are better than the others. The curbside pickup is a disaster. The cashiers all seem mildly **. The girls at the window and pharmacists are generally great. They close way too early.

    Thanks for your vote!

    Reviewed March 25, 2017

    I feel the pharmacy overall is good and tries to serve the population well. Although some days there may be an overload and that maybe day I happen to be in the store but by being in retail myself I truly understand and I wish them well.

    Thanks for your vote!

    Reviewed March 25, 2017

    Location, receiving text messages of the medication ready for pickup and refill reminders. The friendliness of the Pharm Techs and Pharmacist. Location in the store could be better as well as the waiting area. Not everyone wants to stand and wait for their prescription pick up or shop until they can pickup their prescription.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 24, 2017

    This afternoon I walked down to my local CVS pharmacy with my four year old daughter. To return an item that didn't work. I told the clerk "it's a dysfunctional product. I'LL like to return it." So she call the store manager. He look at me with a look of disgrace and said "I can't refund this item." I ask "WHY not?" He just continue this look at me WITH a disgusting LOOK same answer NO! THIS man didn't ask no questions or care about why I needed to return it. If they had security guard I would have been kicked out. I feel discouraged for shopping at the 10 mile in Roseville MICHIGAN location. Even if I have been living in this area and shopping there over six years. I mean is discriminatory, discreet. I hope CVS company take my CONCERNS serious. Because I deserve better treatment than that as a women and loyal customer.

    Thanks for your vote!
    Customer Service

    Reviewed March 24, 2017

    OMG I can not believe how amazing they are!!! CVS always care about me, I even asked to minimize the calls asking how I am doing and that my medication is ready.

    Thanks for your vote!

    Reviewed March 24, 2017

    I use this pharmacy because it is only a few minutes from our house. The products they carry are adequate but I find that sometimes there are so many people at checkout and it moves so slowly that I will just put down my purchases and leave.

    Thanks for your vote!

    Reviewed March 24, 2017

    I was there to get pain meds after my surgery and had to go much later that night to pick it up. I went there early in the morning to request and it opens an hour later after the store.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed March 24, 2017

    Refills reminders and helpful staff. Products in stock. Also, they will call doctors. Pharmacists knowledgeable and quick refills if walking in. Good service.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 23, 2017

    My experience with this insurance company has been nothing but a headache! This is the most difficult company I have ever dealt with! They kept me running around for over 3 weeks! Would not cooperate with my secondary insurance and approve a 30-day prescription, that my chip has had for the last 8 years, which is his asthma inhaler! They would only approve a 90-day supply, which we have never had to get in the last 8 years, so we were out of pocket $187.00! Which is absolutely ridiculous! I would not recommend this insurance company to my worst enemy! Kept transferring me to someone else every time I called to get this issue resolved and each time the person I talked to knew less than the last about the issue! Horrible company!!

    Thanks for your vote!
    Staff

    Reviewed March 23, 2017

    The care given by CVS is above and beyond what any pharmacy has ever done for me. From the front desk helpers to the girls in the pharmacy they are so very pleasant and kind.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 23, 2017

    They get great people working there. THEN change them in the pharmacy. The new ones are nothing like the friends you've made with the others. Don't like the way they keep changing where the products are. And don't like the voice message when he calls so early.

    Thanks for your vote!

    Reviewed March 23, 2017

    Runs out of stock too often. Takes up to a week before restocked causing me to have to use a new and different Pharmacy or run into complications physically from not having my medication.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed March 23, 2017

    The wait time is the worst now at CVS. They never have enough people to wait on you. There have been times when I have been told that my medicine would be ready in 15 min only to find out about 25 min later they don't even have my medicine in stock and it has to be ordered.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed March 22, 2017

    Most of my meds are ordered through CVS mail order department. They keep me informed via email, remind when it's time to reorder, will contact your doctor if a refill order is needed. They answer questions, let you know if anything is incompatible with what you take, and even contacted me when some of my meds contained lactose. Super fast delivery too, and I appreciate that they are located in my city, know how to spell my name, and can spell my street name (Hawaiian) with ease...

    Thanks for your vote!
    Punctuality & Speed

    Reviewed March 22, 2017

    The wait time at peak hours is unconscionable. The main problem is that their inventory/picking process is ludicrous. Most times they have problems just knowing where to look.

    Thanks for your vote!

    Reviewed March 22, 2017

    Have developed a personal connection with my pharmacist. Feel can trust his judgment and his help with concerns is invaluable. I feel I have a home here.

    Thanks for your vote!

    Reviewed March 22, 2017

    CVS are always so polite no matter which store I visit. After just a couple visits they remembered my name etc. I wish they opened earlier but I have learned to work around it. :-) Love CVS.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 22, 2017

    Very satisfied. Prompt delivery of medications. Friendly professional workers. Receive 90 day supply instead of 30 days. Appreciate the reminder calls for time to refill.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 22, 2017

    They have great service. All employees are knowledgeable and always helpful, courteous. They have excellent customer service. They are very professional and always treat you like a person.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 21, 2017

    I live in Westport, MA. The CVS on state rd in Westport. It used to be a very nice pharmacy. Now the young girls they have working there are extremely rude!! Do not be a pharmacist if you have a problem with the meds that people are on!! I am on **. I am not ashamed of it. It has saved my life!! But this one girl acts like I got cooties or something. To the point of not even handing me my change she'll put it in my med bag?? If I go through drive thru she won't open the window to me. Does not say 'hello' or 'please' or 'thank you'. And I love how she will ask for my ID. It's "I need your ID". Very cocky. And when it's finally all done. I'll say "Thank you and have a good day". She says absolutely NOTHING!!! Where the heck is customer service??? Where is the respect??? Just very disgusted.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed March 21, 2017

    The location of the pharmacy Buford Hwy. and South Lee Street, Buford, GA. Finding out that no matter where you go, your pharmacies have extremely poor services. You as a corporation should think about only having online services. You building services will cause my husband to have a diabetic coma, onset seizures. My grandsons bipolar medications (2 sons); NEVER NEVER NEVER have any of them in stock. Even if I attempt to call about 2-3 days in advance, they never have it in. I'm told they only order once a week.

    I know for a fact the only way your doors remain open. You have the cheapest prices and major companies penalize their employees and their retire employees if we go to another pharmacy company (prices are higher because of better services). Now this is a kicker... they leave a text saying your prescription is ready. You go there and it's not ready or they don't have it in stock. Then about a day later, they will call and say your prescription has been ready for 2 days. I am adding my name and city which tells you I truly do not care if the pharmacy does know who I am. I deserve better service.

    Thanks for your vote!
    Customer ServiceContract & TermsPriceStaff

    Reviewed March 21, 2017

    There are so many complaints. Why can't a class action be brought. I had my prescriptions held, my insurance billed, prescriptions billed, I wasn't given script. Insurance Fraud, Crossing Privacy, Refusing Service, Lying to Walmart when transferring scripts, "stating I had nothing, in regards to prescriptions", in which I did and my oldest son, we had both refills, and new ones on file.

    Filling a prescription that needed a PA from a MD from MAYO, they dragged their feet. Not being an active participant in helping in with process, I finally gave up, and I after I transferred to Walmart, I noticed rx were missing. Even though I tried transferring myself on Walmart app, did not go through. I logged in to CVS app, my right knee has stage 3 chondromalacia, and it was in pain in Aug, and Sept, new injury, and I was awaiting that cream, and it was expensive. I gave up. However when I logged in, it showed it was filled two times, and billed to me, and a new rx on file, but I was never told, and the dates that were billed, I was in the pharmacy at those times.

    My husband lost his job Dec 16, 2016, very unexpected. We met fam out of pocket early in year bc of my claims, I paid $0 starting early in year for prescriptions because of high claims. They shut our rx benefit off same day he was fired. Our rx benefit is included in the medical benefit, as far as the premium, and he had paid that, and as a retired RN, your insurance last the end of the month, regardless they day you are fired, quit, etc. I confirmed that with BCBS IL, and Express Scripts, our rx insurance, I have a message in dm. They said they could not do anything until Corporate HR manager changed the dates. On bcbs il website, it showed, Med Benefit effect 12/31/17, RX benefit effect 12/16/17, Dental Benefit effect 12/31/17, as I was speaking to HR manager she backdated and hung up on me.

    Then we get an email. Basically saying that he would provide him insurance last two weeks and pay him last two weeks if he signed a bs keep mouth shut agreement. After I twitter bombed ceo. My husband never written up, we have moved twice now, he was considered to be the next in corp. and with each move, my health has deteriorated. Horrible health care. And the past 3 years has been miserable for me, and his bosses knew about it. Another person was terminated, and his wife is chronically ill. I truly think I was why he was fired. Back to cvs, I do not deserve to be treated like this. Staff turn around. I know why the change. And its because they just started mid 2016 reporting to the narcotic databases for controlled substances, its 2016. They do not know the laws at all. But I have evidence of them charging a schedule to to my insurance, and showing I received it, but I did not. Bull crap. How do they get away with this stuff.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 21, 2017

    My doctor called in a prescription last Tuesday and I went in on Friday to pick it up. It wasn't there because it was "not in stock" in any CVS in town. I was told that the next delivery to their store would be on Monday. When I went in on Monday the prescription could not be found. Finally the pharmacist found the order showing that the drug was ordered on Friday. However it could not be found and she shouted out, "Does anyone know whose handwriting this is?" OMG. They finally ascertained that it was never ordered and they couldn't find any of the drug in any of their stores. I called my doctor to have her call it in to Walgreens and they filled it within one hour. Don't trust these people with your medical needs. They are a disaster and they don't care to fix their system.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 20, 2017

    I can not believe that the Pharmacist was rude, disrespectful, and outright completely unprofessional as she was. My wife called checking on her prescription that was overdue by a week. When she called the Pharmacist told her that the store was waiting on approval for one of the prescriptions from her doctor. She informed the Pharmacist that her doctor faxed it over a week ago (she confirmed that it was faxed before calling). The Pharmacist in a raised voice again said they have not received it. My wife asked her to check again as her doctor's office confirmed that it was faxed and has a receipt of such with a date and time.

    The Pharmacist in a very loud and demeaning voice told her that we were very busy around here and don't have time for that. My wife asserted that she was busy as well and need the prescription and did not have time for all the runaround that CVS Pharmacist was doing. The Pharmacist then saying nothing just hung up on her! This stores Pharmacist has none of the values and follows none of their Code of Conduct and should be fired for the rudeness, disrespectful, and outright completely unprofessional as she was. Very Angry Customer.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 19, 2017

    I dropped off a prescription at a CVS Pharmacy. I stopped at a different CVS tonight to pick up my prescription but the pharmacist there told me I couldn't get it since it was filled at a different CVS. I told him I thought all CVS is what I did with it one another. Then he gave me the excuse that he would have to call over there get a transfer to him and apotek well over 1 hour. I said "You're kidding me right?" But the way he approached me was confrontational and with an aggressive tone it was voice. They told me if I wanted to fill that immediately I need to drive to the CVS to get it. I told him I can't believe that. I challenged him, he said he's got no time for me and I said "What's your name?" He pointed the picture on the wall "so there you go that's me."

    Anyway I had enough of this attitude so I left without my prescription. I would have never gone to a CVS if my Kmart Pharmacy didn't close on me. They were very polite very professional but the CVS guy here was a big disappointment! That was my first experience with a CVS pharmacist and sadly my last because I'm going to transfer now to a Walgreens which has a much better reputation I hear! So again word of warning. If you ever traveling through Michigan City Indiana avoid the CVS Pharmacy on Franklin Street and especially pay attention if a pharmacist named Hugh ** is working the counter! Maybe its credentials were Creole and he earned his pharmacist credentials from a Cracker Jack box?

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 17, 2017

    Horrible customer service. I was so confused as to what was going on. Very rude and unsympathetic too, case by case. Name brands being sent with 100 copay when I didn't need. Said it was my fault even though script had changed. Would not let me send back. Then representative Artullo or however it's pronounced asked me if future orders were going to bounce??? What a jerk. I hate this mail order service. Worst one our company has ever had! Hope they change soon. Just disgusted with them.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 15, 2017

    My husband bought me ** Decongestant at the Pharmacy today and when he got into the car I discovered he bought the wrong kind. I needed only the regular **. So I took it back and got the regular kind to exchange for the wrong one. They told me they could not exchange because it was a Federal law it could not be exchanged. I ask them to show me where it was a law and they were too busy to look it up. I was distraught so I threw it on the counter and explained I was over 65 and I could not take the ** Decongestant and was told sorry we can't even take it back because it was a Fed Law to take it back. However they could not show me the law in writing. I will never go back to CVS again.

    I am a frequent buyer at that store. I buy all my prescriptions there and was treated very rude. They are losing a high dollar customer and they did not care. When I got home I tried to find the so call Fed law on the internet and it is not there. I believe that CVS just did not want to take the ** back. I supposedly was speaking to the manager of Pharmacies. So long CVS. You lost a loyal customer and I lost a $20 purchase. I happened to want a more expensive bottle of ** so CVS just lost a sale!!! The manager of CVS was not there so I talked to the assistant manager and she also refused to take the ** Decongestant back.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 10, 2017

    I'm at a loss for words for how horrible this experience was. I woke up this morning with pink eye and within 10 minutes had my doctor send a prescription for me to the CVS Pharmacy in Oxford, Ohio. I called them 45 minutes later to check on it and they hadn't even checked their voicemail yet, which is where my script was located. An hour later I went through their drive-thru and was told my script would be filled "sometime by the end of the day". Meanwhile the pink eye has spread to my other eye. Two hours later I called again and was put on hold for 30 minutes, hearing "CVS Pharmacy, please hold" 3 different times. Then I come to find THEY DONT EVEN HAVE THAT ANTIBIOTIC ON THEIR SHELF AND DIDNT BOTHER TO TELL ME.

    So I had to call 3 separate pharmacies myself to track it down. Walmart had just one more left and were more than willing to help me. But of course CVS hadn't done enough, so they transferred my script to WALGREENS. And to top it all off, Walgreens had a system outage and could not fax my information to Walmart. So Walmart thankfully was willing to call my doctor again and fill the prescription within minutes. So thank you, CVS Pharmacy, for making me wait 7 hours for an antibiotic that I really needed. Fantastic job.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 10, 2017

    This morning at 930am I went to the CVS at 1001 Dunlawton Ave in Port Orange, FL. Since we moved here a year ago, this pharmacy has consistently disappointed us. They are extremely slow whether you try to drive thru or go inside, very impersonal, bordering on rude, especially the pharmacist that was on duty this morning at that 930-10am timeframe and generally, not very helpful. I walked inside this time because the line outside at the window was long and I thought I could get done faster if I went inside, NOPE, there were 4 people working and 2 people in line in front of me and after waiting in line for 10 mins I finally asked the man in front of me (who was using a walker) if he had been helped yet and he said no, they had not even acknowledged him.

    We continued to wait and when they finally got done with him, it was my turn. When the clerk gave me my total I was confused, one of my scripts did not have the generic available and they were charging me $88 for the script and when I asked for an explanation the clerk asked the pharmacist who told her that they don't carry the generic and she does not know if any other CVS does. When I asked the clerk if they could call around to find out if other CVS had my script, she said no. I will be taking all of my scripts out of this CVS and recommend you find another place to get yours too.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 9, 2017

    My extra care card has been screwed up since 6 months ago. I have not received any bonus for over 30 prescriptions filled. Every time I check, the store and the cvs.com tell me that everything is in order with my card. But, I still receive no credit for prescriptions!! I have been on the phone and in the store complaining about this issue for over 5 hours. It is a small amount of money, but the principal of the matter is what I am concerned about. Don't offer something that you cannot follow through on... and for God's sake... train your employees better!!

    Thanks for your vote!
    Staff

    Reviewed March 8, 2017

    Prescription from Beaumont/Oakwood Hospital: When I went there Zana looked it up in the system and turned to the Pharmacist who said they had them but, they're not give me the 10 5mg ** pills my doctor prescribed. I tried to show them my prescription and dispatch papers but they still turned me away. She looked me up and down and said she didn't have them! I'm over 54 years old and **. Who decided to let a bunch of Arabs decide who gets their legally prescribed medication. Probably the same idiots who let them open Medical Marijuana shops all over our cities.

    Thanks for your vote!
    Staff

    Reviewed March 8, 2017

    I went into CVS today and I wasn't even stealing. I didn't try to leave with their merchandise. I was just honestly trying to buy food and perfume, and some other things. Well I bought the food but I realized after I had already paid for the food that I forgot about the perfume. And then realized I forgot something else that I needed and that I forgot to grab. Well I grabbed the perfume and grabbed some other things that I wanted on the way up to the register, and saw that the employees was staring at me and pointing at me, and talking to each other.

    I already have weak emotions and cry over the littlest thing, and so I started crying, and I put the stuff down and started to leave. Before I could even get out the door the manager told me that he wanted my address and that he didn't want me back in the store. I asked him "Why?" and he said because I tried to steal from them, and I said, "No I didn't," and he said, "Yes you did. I saw you." And I said, "No you saw me forget to pay for something," and told him, "I was coming back up to the front to pay for the stuff before I realized you made your assumption and told all your employees. and they was staring and pointing at me, and talking about me then I wanted to put the stuff down and leave because I felt like I was violated or something." Then he proceeds to tell me my husband isn't allowed in there either anymore. I plan on calling the Better Business Bureau and filing a harassment suit against CVS and the manager of this CVS.

    Thanks for your vote!
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 7, 2017

    I've spent 2 weeks non stop on the phone with CVS to get my son's very important time sensitive infusion medication. Our insurance approved anyone! To send medication as we already have Coram doing the infusions at our home. Coram and CVS then went into a pissing contest to pick up both medicine delivery and infusion services. This has kept my son from getting his medication. He is now going on 2 weeks late having his medicine. I was told by CVS on two separate occasions that the meds were approved and being delivered overnight. Both occasions no meds arrived. No phone call, no update and both times our delivery canceled. I'm told CVS and Coram are the same people, if this is true why does it matter who sends it? Just get it here! My son's health is being put aside. He's the one hurting here.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed March 7, 2017

    Last month, January 2017, I obtained 2 bottles of ** insulin. The first vial of insulin that I opened was non-working, and my blood sugar was high and didn't drop as it should have. I called EMS, but by the time they arrived, I had changed over to the second bottle and my blood sugar had finally dropped efficiently. I didn't call or say anything then, but in February 2017 I obtained 4 bottles of insulin of ** and the same crimes happened of how they sold ** to me. I had opened 3 of those 4 vials of insulin and the same crimes happened again, only to be put in the hospital because CVS sold bad insulin again to me. I was able to obtain the same type of insulin while I was in the hospital and no problems as it turned out to work fine with my person.

    After my blood sugar came down, then the hospital let me go. CVS forced me into life-threatening situations and the manager made remarks about how they'd replace the insulin, but said as if nothing happened in those situations, but that was also criminal. I kept quiet when he said what he did. I finally got the insulin I needed, but am scared to use the insulin. The crimes CVS caused just about caused murder towards me. I tried to be nice, while in the store. Insulin costs too much with being on disability too. Nothing can make up for what CVS did to me except, maybe prison.

    Thanks for your vote!

    Reviewed March 7, 2017

    While at our winter residence in Dunedin Fl, I ran out of a required VA prescription. I contacted my VA MD at the Rochester NY VA Outpatient Clinic who contacted the CVS Pharmacy for a reorder. I was sent back to 2 CVS Stores near each order both not taking care of my order. This went on for 2 days they ending up telling me they don't have the medication in stock. I am now 4 days without my meds. Very unhappy and disgusted.

    Thanks for your vote!
    Staff

    Reviewed March 4, 2017

    Through my employer I have Caremark as my prescription drug insurance provider. I have had several prescriptions filled at the Elizabethtown Ky CVS pharmacy that have been both filled with the wrong drug or the wrong dosage. Many times I have had to do the legwork getting doctors info to them instead of them communicating with the doctors. I recently attempted to use a different pharmacy, because of this. This is however a rural area with limited number of pharmacies. My insurance provider Caremark/CVS says I have no choice, its mail order or them.

    Thanks for your vote!
    Customer Service

    Reviewed March 2, 2017

    I've been at this pharmacy for 3 years, maybe more. Why? My rights were removed as prescriptions were streamlined where my insurance removed my free right of choice. I've been on these scripts about 16-17 years. I'm on three for my back since 2000. All three every month, all three the same. They are ** 60mg once a day, ** 325/5 @ up to 4 per day. ** 300 mgs @ 3 times daily. I can't stop taking two of these abruptly! If done there is risk of seizures and more. Not to mention pain levels, pain, sweats, chills, diarrhea, puking.

    On 2/20/17 saw my doctor who put my escripts to CVS Riverhead, NY. 631-727-9000. To be filled 2/21/2017. I called told "we will fill them." Called on 2/24/17 out of stock, "we will order them." They were out of stock on **. They text me 2/25/17 "out of stock will get 3/1/17." I showed there with a witness Karen **, they filled the ** only. Told "come tomorrow 3/2 we will have it in." I waited till 12:30 p.m. Called 3/2/17 they will not have my ** until maybe next week. Not one call it follow up from the pharmacy.

    How does a pharmacy run out of **? How do they run out of **? Scripts I've gotten for three years? I'm in very bad condition! This is not the first time. This is not acceptable. This can't be legal either. They have messed up my prescribed care and caused me great physical, mental and emotional pain. I called CVS corporate on 3/1/17 reported this, no one has called from there either. My doctor is aware, that pharmacy, the corporate offices and now it is time for small claims as I've been without ** for 6 days, and ** for 7 days. This pharmacy needs investigations on orders and stock levels cause they use no care whatever. They are causing me harm.

    Thanks for your vote!

    Reviewed March 1, 2017

    CVS pharmacy 3100 Old Forest Rd. Lynchburg Va Store 7363. On 2/15/17 I returned a prescription that had been set to auto fill by the pharmacy. I had picked up several medicines days earlier and was not aware of all the medications involved. I was told that the prescription was not returnable as it was filled locally and was not in a sealed manufacturers bottle. The pharmacist did not engage me but sent a tech (who was horrified) to deny my return. After thousands of filled prescriptions and several returns for various reasons I am horrified that a medicine I had not requested was being denied.

    I have contacted the local store and corporate and made an official complaint. After almost 2 weeks I have had no contact from store or company to either resolve, apologize or explain. So I now turn to social media to express my disgust with CVS 7363 in Lynchburg. In today's retail environment this is unacceptable. I now assume I will absorb the $104 charge for a medicine I didn't request or need.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2017

    I will never ever give CVS on Main st in Anderson, SC my business again. They have a new manager Jenni that has me so upset right now. I just spent over an hour shopping there getting certain items that I was using coupons with and I went to check out half of them didn't work... I got the correct item they weren't expired etc and they didn't work so they were like all day today it hasn't been taking them for some reason. So this women tell me to call the manufacturer Ummm. What? How is that my problem that your system is messed up and how is the manufacturer going to fix it? LOL.

    This has happened the past 3 times I have been in there but get this when she isn't there magically these employees can key in the correction. I finally had enough. Told her CVS lost my business and I have been going here for 15 years. I spend thousands of dollars with them per year and this is how I get treated. I can't believe I just wasted all that time and in top of that I feel like crap today and all I was trying to do is save my family some money. I will have to pray for Jenni tonight that she gets more training on how to treat her customers and do the right thing and on how to be a better manager!!! So now I have to change all my prescriptions to a different pharmacy so any recommendations would be appreciated. #shameonyouCVS

    Thanks for your vote!

    Reviewed March 1, 2017

    After years and years of having this dreadful company attempt to cheat me at check out, I've finally decided I won't spend another dollar in this store. I was recently sent an email with a 40% off one item discount. I also received a $2 Extra Buck coupon in the mail. I figured I'd give them one more try to see if they still cheat their customers by playing mathematical tricks at the register. I wasn't disappointed.

    They now have something new: they can order your discounts, coupons and extra bucks in any order the company chooses, and guess what? It will never, ever be in the customer's favor. It will always be in the company's favor. They attempted to cheat me out of .87 cents. I know, it's a ridiculously small amount of money, but it's MY money and not theirs. When they informed me of their new policy of "ordering" the discounts, I decided to ask for a refund and will never step foot in a CVS again. I refuse to waste my time or money at establishments that don't honor their word, or respect my patronage. This company grossly overcharges for their merchandise and has to employ tricks to try to get you to spend your money in their store. Don't waste your time or fall for their underhanded tricks.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2017

    On 2/25/17, I stopped at the CVS on New Jesup Hwy because I could tell I was becoming ill with a cold. It is not close to my home, but I was in the area and used to like CVS. I purchased four items. The clerk was quite chatty and since I didn't feel well, I just wanted to get home and take some medicine. When I got home, I discovered I only had three items. The Saline Spray was not in the bag. I called immediately and spoke with the store manager and she said a man came back into the store and said it was in his bag and he hadn't purchased it. She said she would hold it for me. The item was $4.19.

    As I became more ill, I decided since the store is not all that close to my home, I just couldn't drive all the way over there to get it. I called back and asked that they simply credit my account and was told they could not do that because of company policy. I have the receipt and all of the transaction information and they have the product. Why on earth could they not simply credit my Discover account if I gave them the number? She absolutely refused. How ridiculous is this? I should drive 15 miles one way when I am ill to pick up a $4 item that they neglected to put in my bag and have in their possession? HORRIBLE CUSTOMER SERVICE!!!

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 28, 2017

    I paid for a refill and when I received the prescription, I paid for 90 pills and CVS gave me 70, for the price of 90. When I called and politely advised the CVS that I was, basically, short-changed, I was told that I had to return the container to the pharmacy - drive 30 miles and I work 50 hours a week, so I could lose time from my business so the "Manager" could sort this out. This was 90 pills. It is easy to shortchange the customer and I believe that this is a way of doing business. Not an error. They shortchange the customer and then make it too difficult to fix it.

    Thanks for your vote!
    Staff

    Reviewed Feb. 27, 2017

    While going to CVS for medications, my little sister asked me if I could get her Sour Patch Kids and so I looked around for it. They were out of the candy so I put my wallet back into my purse and waited for her to find a different candy. Once she had chosen, we started walking to the front to pay for it. Before we got there, a lady stopped me and accused me of shoplifting a red box of candy. I reached into my purse and showed her my red wallet, and she relaxed some but continued to tell me that it was wrong and I was lucky I was only a "teenager" (I'm 19). I left the store, angry without the candy and with the already paid for medications.

    Later, I realized I wanted to get her name so I could report her, so I went back, alone. There, as soon as I walked in she said to her manager, loudly, "uh oh, she's back." The manager was very kind and understanding and apologized for the mix-up but the original employee said I was "lying" and how "I was putting words in her mouth". The manager eventually told her to go assist the customers and she walked off, glaring at me. The manager then gave me a box of Sour Patch Kids and apologized again, all while the original employee continued to throw me looks. Thanks for such a great experience, CVS.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Feb. 27, 2017

    I tried to get a refill on a prescription I've been on for several years. Suddenly, CVS Caremark needs a preauthorization from my physician. My physician promptly responded & CVS said it was still awaiting a response from my physician. So, she contacted CVS again and it responded that the drug is no longer covered, and CVS suggested a brand new, more expensive drug. My physician called me in disbelief -- she had never heard of a pharmacy suggesting a new more expensive drug, when I was doing well on the old one. She submitted the paperwork for me to stay on the old one. We're not sure if it'll be covered, but there's a coupon from the manufacturer. Now, CVS says the prescription is on hold because they need a preauthorization from my doctor. Seriously!!! CVS is so inept and lies about waiting to hear from a physician!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Feb. 25, 2017

    I am highly dissatisfied with this women's review. I would put her name on this review if I would have looked at her tag. Although, I was very distracted with how rude and ** she was to me about my son’s medicine. Almost every time I go to Target’s Pharmacy they do not have the medicine the doctor prescribes. Then when she tells me to search around she doesn't even write down the prescription right. WHAT THE HELL. On top of it she wasted my time having to call back and forth, because every time I have to call back I have to listen to those stupid automatic machine answer. I have a lot more to rant about but I am just going to leave it at this. Have a wonderful day!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2017

    First off, I want to say I made a mistake. It was a 24 hour CVS and I came to the counter at 8:59pm right before the pharmacy closed. I came up to the counter with my boyfriend and was greeted by a nice teenager, who said he could not help me at this time, he was already signed out. Some other guy comes to help me. I was really sick 2 weeks ago with intense pain in my stomach and nausea, I ran out of my prescription and felt amazing up until tonight. At 8:45 in intense pain and nauseous that I couldn't deal with the pain all night and asked my boyfriend to drive me because I could not. Instead of being helpful, the manager started to close the gate to say in a way "We are closing", but waits for me.

    I came in hoping to ask if I was lucky enough to have a doctor that put in for a refill, or if it was possible to get one pill to hold me off for the night, or even a recommendation of something I could have. Instead, the staff didn't have the time of day to treat me kindly. I felt extremely rushed, the guy at the counter told me I should've come earlier in an offhanded comment but asked my information to look me up anyway. At this point I now realize they were closing and I apologized. The guy couldn't find me in the system and I have a mini panic attack, he says I would have to talk to the manager about it. The manager wants to help a bit, but obviously doesn't care and wants to get out of there. I start crying and the cashier walks away and I hear him mutter about, "And now she's crying." (Makes me cry even more, still in pain btw.)

    At this point I can't even ask the question, I'm obviously upset and my boyfriend didn't exactly know what to say, but I ended up saying we should just get something from the store shelves. Neither of those two offered me any sort of caring or kind words. Nothing. Absolutely nothing, they were just glad to be getting home. Which I get but there was not one ounce of compassion. I get they probably deal with druggies and people like this all the time. But it escalated so quickly. I'm not a hard customer. I made a mistake and it felt like to them it was the end of the world and when you are in pain and people can't give you the time of day, it really hurts.

    My ray of sunshine was the cashier who helped my boyfriend find some anti nausea stuff quickly, and it has ginger to help settle my stomach. I was hiding behind my boyfriend's back, because I didn't want anyone to see my obviously tear soaked face and she asked what was wrong and if I was in pain or going to throw up. Her name is Jodie. She is a wonderful human being and the only reason I would EVER return to that store after that. Thank you Jodie, for taking a second to help me, and make me feel like I wasn't a bother.

    Like I said, I get I came in unknowingly right before close, which in retail is the worst! But I've worked at Other stores and never made someone feel like crap for it. The lack of patience was astounding, and on paper it doesn't seem as bad but the last thing you want to hear when you're trying not to cry is to have someone walk away from you and essentially roll your eyes at them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 24, 2017

    Rude customer service. I was in a store doing your purchase of a return. Helped by a manager named Courtney. Who does not have personality nor have the manner to deal with customer. I have been CVS customer since it used to be called Peoples Drug store in Washington, D.C. and never had anyone talk to me or disrespect me as she have done. The company should be ashamed for having someone represent them as her. Will never shop there. Rite Aid here is your new customer.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Feb. 22, 2017

    Over a month ago I went into CVS and turned in a prescription for injections. They explained to me it needed to go through their specialty pharmacy because these needed to be ordered. A day or so later, I received an automated phone call saying my prescription was being processed. A couple weeks go by and I contact pharmacy. They stated they need authorization (which I already submitted) and insisted on getting that directly from the doctor's office. I was confused and upset. As far as I knew this order was already being processed, which it hadn't, in fact it had just been sitting there. Rep was nonapologetic and told me they were faxing my Dr office and should hear back the following day.

    I called my Dr office and let them know about incoming fax. This whole authorization thing keeps back and forth each time I call pharmacy, saying they are waiting for my Dr to send authorization. My doctor's office has sent authorization and has spoken to pharmacy asking them to process... until today. Finally, a rep states to my Dr office, that they don't accept my ins. I need to go through a completely different pharmacy. This has gone on for almost 6 weeks while I have been waiting for a prescription. The pharmacy has had multiple opportunities to let me know they weren't able to help me as well as my contact information.

    Thanks for your vote!
    Customer ServiceCoveragePrice

    Reviewed Feb. 22, 2017

    Overpriced with coverage. First off when ordering my specialty medications, there was a lot of confusion. I was misquoted price on 2 meds. Luckily, I was aware of my benefits and questioned it. Spoke to 3 people before it was corrected. Then I recently received a phone call that they undercharged me for ** $60 (which sounded correct). For future reference, ** will be 80% of the normal price. Normal price is $380 with CVS Caremark so I would pay $304! You can pay for this medication out of pocket at a fertility pharmacy for between $100 and $200. I have no idea why a covered prescription is costing more than out of pocket price. This medication is required to go through CVS Caremark specialty pharmacy. CVS Caremark does a wonderful job of trying to rip off their patients.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Feb. 20, 2017

    This company continues messing up and playing with people's health, I called on October 2016 to update my credit card info for auto payments, well you would think that the rep did her job and set it up but OH No! Gail did not do that maybe because is incompetent or she was in a rush to get a break, anyway she didn't do it, I was sent to a Collection Agency!! For freaking $80 and did not call or communicate with me to find out what happened, after having to pay it directly to the collection agency I needed a refill called CVS specialty to place the order telling me that they couldn't do that because I was delinquent and I was in a collection department, after been on the phone explaining to several representatives, one told me that I could hang up if I wanted because couldn't get me the Supervisor, I didn't hang up but she did, great!

    Now I am trying to get my Credit report cleared, they had not updated my account and I am still on my credit on collection. This is so frustrating!! Now trying to get HR involved to see what other excuses they have, total incompetence! I wish I could change this horrific company but unfortunately because our insurance we are stuck with them! having said that, these people need to be accountable for the horrible acts they commit against sick people in need. I was not surprised to see the amount of complaints and Bad reviews about this company, but as I say Karma is the best and they will be punished for treating sick people so unfairly. They have to go!

    Thanks for your vote!
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 20, 2017

    I submitted a refill for a medication last week, qty 70. Instead of giving me 70, CVS decided to only provide 60. When I called to get the explanation, they stated the instructions said 2/day so 60. My doc specifically wrote 70 on the prescription, however CVS chose to ignore those directions. Common sense dictates the pharmacy staff should have called both me and my doc office for clarification. Nah, instead they arbitrarily made the decision to short me 10 pills with no reason why when I picked up the meds. Sure, my bad for not updating the instructions ahead of time. I get that. But come on, shorting my pills w/out any communication is garbage. The issue could have been resolved before the prescription was filled. Simply CVS doing what they want, who cares about the customer.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed Feb. 19, 2017

    Expensive prescription AND incompetent pharmacist. I am a pretty laid back person, went to the drive through pharmacy CVS in my little town. I know the people at the only other pharmacy pretty well and was trying to save money. Little did I know that CVS is now more expensive than any other pharmacy in my area! However, what made the experience far more awful was the fact that the pharmacist was an angry looking woman who obviously was not in a good mood.

    When my mouth dropped at the nearly 300 dollar price tag (it was no more than 30 dollars in the past) she actually SNAPPED at me with no provocation, "Well, lots of people pay twice that much! Get over it" and really traumatized me. I am low income and struggle to pay rent and deal with illness. To have someone be so cruel or rude, esp, in my small rural town Lexington, VA... well I feel she should find a job not working with customers. I work at a desk and the priority is to be kind to all clients.

    Thanks for your vote!
    Customer ServiceCoverageStaff

    Reviewed Feb. 18, 2017

    First off I'd like to say 20 years ago CVS had great customer service. Fast forward into today the business has changed and customer service is awful. For example when you need to get a refill they make you wait until you're completely out of medication. Now for anyone that's on medications that you have to take everyday you know when you're running low that's the time to get it filled. If the insurance will fill it then why won't CVS? About 10 years ago the fax machine was a problem getting worse. They would say we didn't receive the fax but it was under a layer hundreds of other faxes. So I would have to go down there personally and inquire, stand there and wait until they would do their job.

    Now with the new generation of workers which know nothing about customer service, pharmacology or medical terminology and if I may be so bold to say, they can't count days on a calendar. When the insurance will cover a medication why would CVS make you wait until you're completely out of that medication? I'll tell you I'm sick of CVS. There's always a problem. There's always a wait. Then you get up to the counter after waiting in a long line and they tell you we're still working on your prescription and this is at 3 in the afternoon. I called for the refill at 8 a.m. what is wrong with this picture? Where is the care for the customer? Where did customer service go? And lastly, where did the prescription go when they say it's been deleted or their systems are down?

    Now I think it's time that we all boycott CVS due to their lack of compassion, professionalism, customer service and hiring people that do not know basic medical terminology for prescriptions and cannot count the number of days in a calendar. I don't usually speak my mind unless it's important and from what I see in the change of CVS from 20 years ago to today, nobody should get any prescriptions filled there. I check the stats and I'm not surprised that many others are dissatisfied with CVS in general but most of all the pharmacy. It's time to go back to the little mom-and-pop pharmacies. Also this is CVS in Connecticut.

    Thanks for your vote!

    Reviewed Feb. 17, 2017

    I recently went to a local CVS to purchase Suave gold bottle shampoo and conditioner. I picked up the Keratin Infusion in both the shampoo and conditioner. I went to checkout. I handed the young lady my coupons. I had a CVS coupon for $1.00 on shampoo and two manufacturer's coupons on any gold bottle shampoo or conditioner. The young lady at checkout informed me that CVS would only honor the manufacturer coupons on the Suave gold bottle Honey Infusion. I explained that the coupon was good on any Suave gold bottle. She said she understood but CVS would only honor it on the Honey Infusion. Since I didn't want the Honey Infusion I did not get the shampoo or conditioner. I will be buying my Suave somewhere else and CVS has lost a customer.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 16, 2017

    I was getting sick, coming up with a sinus infection and fever. I decided to wait for the 2 prescriptions I gave the pharmacy attendant. The headquarters sent me a text saying they are waiting for the insurance authorization. Ok I understood and decided to wait. 15 minutes later she, the attendant told me in English that my prescription was ready. I pay, pick up with other items, like **. When I get home, took my pills but the other medicine was nowhere to be found. :(

    I called the CVS on sunset &117th and spoke to the pharmacy manager Juvenia. I was trembling from fever but couldn't let this go unsolved. I explained the situation and she couldn't understand me. Knowing that she knows Spanish I spoke to her in her native language. SPANISH. Why do I have to speak in another language when I am addressing her in English? Poor hiring policy by CVS. I explained my situation. All she said was that she trusted her employee of course in Spanish language and that there's is no way the employee could forgotten to let me know. Do you think it occur to Jovania, to say "I'm sorry. Let me see how we can make it better". I reply I wouldn't be calling you if she would have gave me the option to wait for the insurance or pay on my own. Of course I would have paid on my own after all I was sick and wanted to get out of there with the medicine.

    It is very unfortunate to see what businesses have become. People hired with poor customer and management skills or language barriers. Spoke to Jeff (Cust Service manager) at 800-746-7287 and told him I will sent someone to pick up my Rx at another Drugstore other than CVS. Attitudes like these make CVS lose millions. PS. There is customers out there that can afford paying on their own, because of the need of the med. Shame on you CVS! Finally fever gone. Thank you for reading.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Feb. 15, 2017

    My name is Christa **. We live north about a mile from your 56th and Emerson store in Indianapolis and I do understand as soon as you head south from this store, home properties drop quite rapidly and at best can be questionable. On 2/13/17 at approximately 9:40 PM I rushed to this particular CVS as our 4 year old was in excruciating pain and wanted to try one last thing before we rushed him to the emergency room. Our research on Google showed that in all likely hood he had pinworms from daycare and we showed that CVS carried medicine to treat this. I walked back to the cream, lice etc section and looked and looked but could not find it and the cashier was nearby and told her what I was looking for and should be near the lice products. Well, she headed me over to the shampoo department and that is where the store manager Brad ** got involved.

    I told him it is not for lice but pinworms which would be an external product not an external one and that's when he started getting quite short with me. "You're just going to have to look for it yourself" His shortness and rudeness regarding my insight on where this product may be in his store was truly amazing. My wife was also on the phone trying to guide me and she heard the whole thing and couldn't believe it either. Not only WHAT he said, but his tone and demeanor was unbelievable. It was quite obvious, he had one thing on his mind but to get home.

    I did find the location of the product and guess what, they were out. By this time, the announcement came over, it was 10 PM and the store was closing. I asked the cashier aren't they able to look on the computer for a product? She said yes, but not now as it was after 10?? Why didn't they do that for me 20 minutes ago. As I was leaving, I asked her who was the store manager. To my surprise she stated Brad **. I questioned her answer as this was not the actions of upper level management. She lead me to the front door and showed me a picture of him on the wall. I quickly took a photo of this as I was so amazed on his attitude and he comes running at me and starts yelling "You can't take photos in here!" The experience was unbelievable and I will be transferring all my prescriptions (my husband has lupus and was getting all her scripts at this store along with my daughters monthly script). Unbelievable.

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 15, 2017

    I bought a gift card specifically for CVS for $50 knowing I had to have a prescription filled there. The CVS in Butler is located in the Target store. They would NOT accept their own CVS gift card for payment! I was not trying to buy anything else, no Target Merchandise, only my prescription and would have used the gift card plus $10 in cash to pay. They refused to allow me to use their own CVS gift card for payment!

    Now I have to drive all the way to Mars and back to a CVS store to use my gift card. I had to leave without having my prescription filled. They will not allow you to use their own gift cards if they are located within a Target store!!! How stupid and utterly senseless is this??? I am truly amazed at the lack of customer service and blatant lies that CVS has posted on their website. It clearly states in writing on their website that their CVS gift cards can be used at ANY CVS pharmacy. Their own store locator shows their pharmacies are located IN TARGET stores! So, the great big CVS pharmacy sign in Target is not CVS then??? Ridiculous!

    Thanks for your vote!
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 13, 2017

    I am an employee working in the Fulton /Nassau Street area for almost fifteen years. I am also a CVS regular customer and never had any complaints. However, my experience in the store on 129SFulton Street NY 10003 was horrific. I am a Juvenile Officer employed for the past 13 years with the same Agency. I work the overnight shift (Juvenile Warrant Unit) and went to the store at the end of my shift with a co worker to purchase some Valentine cards for him and I needed an eyeliner, preferably ELF. I always bought my eyeliners in that particular store because it's close to my job, very economical ($1). The employees know me because I always ask them for assistance with eyeliners.

    On Saturday February 11th, 2017, while we stood in the aisle of the store browsing through cards, I decided to search for my ELF eyeliner in the same area but I did not see it. I saw other brands that were more expensive, (Rimmell $7.99). Overnight Manager ** came towards my co-worker and I inquiring whether or not he could help us. I asked him for the Elf eyeliners and he told me there were no more. He looked at me in a strange way. He reiterated that he was not sure because he was responsible for checking on milk and other products. I continued checking out various other brands and not hurrying as we were just finished working and en route to the train. We were going home. The manager reluctantly and impatiently stood on the other end of the store watching and glaring at us from under his eyes.

    At this point, he came towards us and demanded in a loud tone if we found what we were looking for and that we should hurry up. He continued to say that we were loitering and that it was store policy to ask customers to leave if they were in the same place for long periods of time. Both my co-worker and I were shocked. He then came nearer towards me saying clearly "Ma'am, I'm afraid I'm going to have you leave the store right now. Step out of the store right now." I asked him why. He said he didn't want me there especially since he saw me put an item in my bag. We were clearly shocked and horrified. I told my partner to leave because I realized that the situation was getting more complicated and he had to go home. He paid for his Valentine cards and left.

    I immediately called 911 and explained my story to the responder. I explained that I needed a Police Officer at the store because I was falsely accused of stealing and I was also an employee of the City of New York. The CVS manager then called an employee (Young Hispanic male). He told him that he was sorry that he was going to leave late and that he had caught a shoplifter and he was calling the cops. He circled around me, paced and was very disrespectful saying and mumbling in a deranged manner that people like me needed God in Our lives, he's Jamaican and didn't play with his job, I'm going to learn, he's not letting me go anywhere and anything I had I better pay for it. He then called the police (911) and explained to them that he had a problem in the store, that I was being loud and being violent.

    He explained to the police that no one was injured and proceeded to describe my physical attire, clothing, shoes, pocketbook, and coat color etc. He was arrogant and proud of his (catch). He was clearly exercising his prowess. He told me he was a man of God. He has two daughters that he cares for. Some of us are useless in society. He said that he was going to compliment me on my dreads when I came in but later he said he realized that I came to steal. He said thieves came there everyday, all races. He said he was tired of fed up thieves in CVS and he was Jamaican and worked hard and "who don't play with his money."

    The police arrived and the other employee (Hispanic male) began telling them his story. Please be mindful that this person never knew what happened. He never spoke to me or the Manager, only when he was directed to stay for over time until his manager (Mr. **) dealt with the police. I came to the front of the store by this time when I saw the Police in the doorway speaking with the co-worker, with Mr. ** closely following me and looking in my hand to see an eyeliner I had reluctantly picked up (RIMMEL) to purchase. However, the cops asked the Manager loudly if he wanted me out of the store. He exclaimed "YES" , so they ordered me to leave without questioning any of us.

    I was clearly insulted and intimidated. I was embarrassed and felt harassed, racially and culturally profiled (** woman with dreadlocks), traumatized, victimized and bullied. I am a mother of four children and a proud grandmother. A noted NYC CUNY Mentor, NYC Juvenile Counselor, Parent and Community Advocate and Teacher. Most of all, I am considered by everyone in my path as a Good Citizen. I am not a thief. I am appalled at such behavior towards a paying customer in the year 2017 in NYC. I left the product.

    I have since contacted my attorney in regards to this matter and would appreciate your in-depth investigation and mediation in this matter. I hope that your decision would include the full discipline and appropriate counseling for and with your Manager, Mr. ** to the fullest extent. He does not represent CVS well. He does not care, he is not a People Person. He was absolutely rude and extremely aggressive towards me as a customer. What was really very scary was that all the time (1hr), he paced around me, sighed, taking long breaths, breathing heavily, almost weird like. I thought if I moved the wrong way he would try to grab, restrain or hit me. He attire was unkempt. His shoes had red laces. Someone assumed he was gang related. He was angry and obviously very upset.

    He was not professional in his manner or in his approach in trying to verify whether or not my co-worker and I came to shop or we were thieves trying to steal from CVS at 7:30am in uniform. I went back to the store after work this morning 2/12/2017, to see if I would meet the Daytime Manager and to purchase my eyeliner. Elf products were lined up in front of the store in abundance as usual. Mr. ** did not know the brand nor was he interested in looking for it for me. A helpful employee assisted me with my purchase. I tried calling the store many times today to speak to "**" the day General Manager but no one ever answered the phone. Also, I have video recording of Mr. ** calling 911 and harassing, following and holding me hostage in the store until the police came. I am certain that your store cameras will prove my story true.

    P.S. I refuse to ever shop at CVS again and will encourage my family and friends not to do so until this ridiculous matter is resolved. He embarrassed and insulted and wrongfully accused a Good Citizen of stealing. Please feel free to contact me at your earliest opportunity. Thank you. Dissatisfied Customer.

    Thanks for your vote!
    Customer ServiceContract & TermsCoveragePunctuality & SpeedStaff

    Reviewed Feb. 11, 2017

    Every month I go to fill my generic ** Perscription and they NEVER have it! It's always one excuse or another usually blaming the DEA due to limited supplies. I have read that's not necessarily the case. I have read that the pharmacies like to give some of us the runaround. They red flag you for whatever reason they choose! If they don't like the way you look, God forbid if you show up in sweats and a hat they can judge you for being unkept and therefore label you an addict. I have also gone in all dressed up so what's the problem here? Switch doctors due to insurance coverage or what not, they red flag you as you hop around to different doctors. Try to get at another pharmacy because they don't have it, now you are a pharmacy hopper, red flag, you are now labeled! Show any kind of attitude because you have to do without your meds, who wouldn't be irked when you're in pain, yeah they flag you as an addict!

    I didn't know all this until I researched this. I have felt like this for the last 2+ years, is it just my luck they never have my meds, why am I always singled out! I went to fill my script yesterday. The girl looks at me, looks at the script, then says we might not have that (that's before she even checked the computer), then she says it was a day early, come back tomorrow. I asked her if they are going to be out of the next day, she said more than likely! (How was she to know?) So I go back (early) the next day, they don't have it. A few months ago they said it was too early to fill when it was 4 days past the refill date, due to they didn't have it. Only one time in the last 6 months they have it and I didn't have to run out completely and be in pain.

    I have multiple chronic conditions which should not be in their control to judge me, give me the runaround and play their games! It's my doctors call on what I need and how often, they know my health status, not CVS! I take exactly per day as I am prescribed and in 30 I am out and get my refill on a steady basis, that's all I want! They make me feel inferior when they tell me, "We can't fill that today" and they won't even tell me when it comes in next because they don't know, or so they say! I have been on these meds for roughly 7 years for my conditions. I need these to combat my pain and then they make me go without and stay in pain. I have to go to this pharmacy only right now because I signed a pain contract with my doctor. I am calling my doctor to see if I can change this.

    Right now, I am very limited on seeing any doctor because no ones takes my Marketplace insurance. I need to see my orthopedic doctor, I can't until the other insurance takes over next month. As soon as the other coverage begins, I want to ban CVS altogether! I'm just really fed up with being treated like a second rate citizen by CVS. I'm hoping I can find someone to help me put an end to what they are doing. They also treated a friend of mine poorly by leaving her a sticky note attached to her scripts telling her they won't fill her combination of scripts anymore. She was irked because why didn't they call her in person and explain why. It's her doctor to make that determination and they could have called her doctor also if there was a problem.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 11, 2017

    The Springfield PA 19064 is the worst CVS pharmacy. They are so rude, they yell back and forth to each other saying names of patients and the names of drugs. The staff is very rude. They yell what is the "generic" for **?! They come up to elderly people in line w/ the doctors script and say, "Uh yeah. The SilverSneakers does not cover **." They are supposed to help people, be kind, be fair and ethical. They never have controlled drugs in stock. A few weeks ago the rude "drop off girl w/ a mustache" was shoving candy in her face as she was touching people's Rx bottles... So unsanitary. Sheila ** is the pharmacist who is the worst. She always has an attitude. She needs to find another job since retail pharmacy has turned her into a rude bitter old lady.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Feb. 10, 2017

    To my dismay our insurance carrier changed from Walgreens to CVS 01/01/2017, proving to me the old saying you get what you pay for. My experience has been on 2 of 4 occasions the pharmacy did not have prescription available, I had to wait a day and spend my time and gas for double trips. ** wait 2 extra days and common blood pressure medication needed 90 day supply they could only supply me with 30 days and at a higher cost to me in the smaller amount??? I have NEVER EVER had this issue at any Walgreens. This shows poor inventory control or lack of CVS wanting to keep inventory on hand, which is terrible customer service for medical needed prescriptions.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Feb. 9, 2017

    I placed the order on February 7, 2017 for double-sided Photo book on CVS website. I received the confirmation for pick up at 1 am on February 8. I went to CVS store # 00554 next day afternoon and they told me their machine is broken. Nobody called me about this problem. I asked them to transfer the file to another CVS store on 5748 SW 40th Street, which is newly build store in Miami.

    On February 9, 2017 I called the store and they told me their machine is broken since December 2016 and nobody came to fix it. So I asked which CVS I can go to and print this book that I need urgently. They advise me to call stores in Miami and find out which one is working. So now, if I want my book to be printed, I can start driving around Miami and looking for CVS with NOT broken printing machine. This is not acceptable. What kind of service is this? First of all: broken machine since December? Customer has to find CVS with not broken machine? I would like the answer to this.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2017

    I am a diabetic requiring an insulin shot five times a day. My local CVS Pharmacy started handling my medications in October 2016. In that time, I have been without insulin shots for nine weeks due to the pharmacy's inadequacy. My doctor writes my prescription for shots and needles at 150 for 30 days, which is 5 times a day. Because the box of needles come in 100 count, my CVS Pharmacy will not open a box to give me the other 50. Instead, they use another refill on my prescription.

    My last prescription was written December 8, 2016 for 150 needles for 30 days with two refills. It is February 7, 2017, sixty days after the prescription was written and I am out of needles. When I called the CVS Pharmacy, I was told they would not open a box for the other fifty. Instead I needed to call the doctor for a new prescription. Upon calling the doctor, they will not give another prescription since it was written correctly. I am now without needles and have 30 days before my prescription will be refilled by the doctor. I will not be getting my insulin in those 30 days because the pharmacist (or tech) won't fill the prescription correctly.

    When I called a new pharmacy to transfer to, I was told they most certainly can break a box open and the pharmacy was responsible to fill the prescription according to the directions from the doctor. When I contacted CVS again, I was told by a very rude woman that it was not their policy, it was not their problem and if I needed the insulin to call the doctor's office to fix doctor's mistake. When I contacted CVS again for the needles owed (because yes, I don't want to die from diabetic coma due to negligence on CVS's part), I was told I was being treated fairly.

    Because CVS has filled the refill every 20 days, I have been charged each time, paying a co-pay every 20 days instead of thirty. At the moment, CVS owes 50 needles for the past 6 prescriptions but refuses to send them, a total of 300 needles. In order to get the correct amount of needles, I was told to have the doctor write the prescription in increments of 100, so I would need a prescription for 200 needles instead of the 150.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2017

    I placed a order on CVS.com based on a email sent by CVS. I was shipped something that was close to what I ordered. Contacted CVS.com via email and was told that the warehouse decided to send something that was close, but not what I ordered. Turned out the item I ordered was out of stock. In stock now but the 30% discount is no longer available. CVS customer service said that since I did not have a account (I ordered as a guest) they could not help me. The CVS website accepts orders that they cannot fill since the item is not in stock. This is a pharmacy and the warehouse personnel determine what item they can substitute. I believe that this is fraud.

    Thanks for your vote!
    Staff

    Reviewed Feb. 5, 2017

    I have had nothing but trouble dealing with the Morons at the Specialty Pharmacy. I have Severe Rheumatoid Arthritis and have no choice but use this incompetent service. I haven't received any medication since November! I had my doctor renew my prescription to get my medication and still nothing has been shipped! What's the problem? Apparently you hire people with less a 20, IQ. How hard is it to send an order to the correct pharmacy for pick up. I take 4 pills a day and have had NONE FOR TWO WEEKS NOW!!! I'm calling the Attorney General myself and my physician is also filing a complaint... It is illegal to withhold medication!! If I am hospitalized due to your negligence and ignorance you will be receiving the bill. SEND MY MEDICATION OVERNIGHT ASAP OR I WILL CONTACT MY ATTORNEY AND FILE CHARGES.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2017

    I dropped off a prescription for ** for my 13 year old & the next day I instructed him to take his med with breakfast before going to school. A few hours later I got a call from the school nurse saying my son had took sick while in class. Days later passed and I received a called from the CVS pharmacy saying my 13 yr old was giving the wrong meds and to bring it back. My 13 yr was give 60 mg ** which could have killed him! I am so thankful the effects didn't kill him but that was a very huge mistake! I am seeking legal advice for this matter because something has to be done!

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 2, 2017

    It's ridiculous all that you have to deal with when you pick up medications often at drug stores. This is part of my business. The wait is horrible. The mistakes happen and the people usually look wore out. But this place can never ever seem to get it together and today I handed them three peoples' scripts making it three a piece. These are sick elderly needing meds and they told me if there were any problems they would call. An arrogant Steve I think was his name said he called and my box was full. He's a liar. They could not fill one lady's meds. They don't take her insurance, but never told me the others some were out of pocket expense. No one told us again. The guy was rude and ran over top of me talking as if he was on speed himself. Very rude. Done with this store Lake Orion Mi CVS. I try not to go there due to their crazy ran pharmacy but thought I could give one more try. It's never been a well ran pharmacy but it's getting worse!

    Thanks for your vote!

    Reviewed Feb. 1, 2017

    The store is open until 9pm but the pharmacy is only open until 8 pm. I dropped my prescription off and they said it would take awhile to be filled. I told them I would come back. They should have told me they closed earlier than the store. I returned at 8:30pm and the manager was not allowed to get me my medicine or the prescription to get it filled elsewhere. I had to wait until the next day to get my medicine that I needed that night.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2017

    Rude ** pharmacist, dumb ** unhelpful manager. I have been going to this pharmacy for about two month, same scripts. She wouldn't even look just refused me. She suggested 24 hour Walgreens. They informed me she called and said not to fill. Who the ** does that? If you're unhappy with your job, quit. I've worked in customer service my whole life and have never treated anyone so terrible. The manager had no clue what to do or say, think they should get one with experience. ** you CVS. You just lost my business and I'm dying, 52 different pills a day... Your loss.

    Thanks for your vote!
    Price

    Reviewed Feb. 1, 2017

    CVS has become such a joke to work with. I had a prescription for two different sleep medications to alternate every other day. I have filled them like this for the last six months with no issues. My doctor is aware of what I'm taking because he is the one writing them! I was called by the pharmacy saying they can not fill them because they can't be taken together. I am aware of this because they AREN'T taken together. They have now listed my prescription as invalid and will not fill my prescription even though there are refills on them and it has been filled this way for the past six months.

    They also constantly refill prescriptions that I do not tell them to refill. Many different times their auto refill will say a prescription is ready but when I go to pick them up they say they don't know why it says that because it's not ready. They are extremely overpriced on many medications that I can get at Walmart or Walgreens for much cheaper! My ins is in network with CVS so that is the only reason I go there to begin with. But after this experience, enough is enough and I will be taking my business elsewhere!

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed Jan. 31, 2017

    Dr like using CVS but the CVS Pharmacy is overrated. The wait time on the phone is very poor. Pharmacy trainees or interns do not have enough supervision or monitoring in filling prescription. The pharmacist does not always have enough time to answer questions about medication. Lines are too long to pick up medication prescribe by the Dr. Lack of security at night. Reorganization and more monitoring. Prices are higher than other pharmacy. But the best thing about them is they're 24 hour open.

    Thanks for your vote!
    Staff

    Reviewed Jan. 31, 2017

    They are sufficient, sometimes better, sometimes less so but generally do a good job. Staff is always friendly and respectful. There is usually a wait any time I go but at off-peak times it is usually shorter. The drive-thru is the same though often quicker than going inside. I usually take my small dog when using the drive-thru and they often give her a doggie treat which she greatly looks forward to. This alone is a small detail that could be a deciding factor in choosing a pharmacy.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 30, 2017

    The clerks and pharmacy staff are nice. The store is clean. I feel that there should be more incentives to the rewards program. The wait time could be better. Also, I had a concern about receipt of an automatic message from one pharmacy in another town which I don't usually use. When I called about the message I was told that they didn't see anything in the system that I should have been called. This happened a couple of times. I was concerned about my personal information.

    Thanks for your vote!
    CoveragePrice

    Reviewed Jan. 29, 2017

    The store is ok but too many times when the prescription is not covered it seems that their price is much higher than other stores, along with higher prices on other store items.

    Thanks for your vote!
    Customer Service

    Reviewed Jan. 28, 2017

    My wife signed up for digital receipts at the register. Guess what? She changed pharmacies. I remain a CVS customer and to get my digital receipts. Nope. Wife used her email. I sign into my account and guess what? You cannot manage digital receipts OR EVEN go to page to view your digital receipt signup information. What company would not integrate that into your account settings? Now I call the pharmacy and they can't change your settings (I think they can but don't know how - after all they signed up my wife) nor does the front end that "manage your extra care account" according to pharmacy. Now I have to call for help. No tab on the menu of my account for "help" or even "contact us". Who made that brilliant decision? Now I go to internet and find number and they are closed weekends and I have to call Monday. Wasted lots of my time and will have to invest more. Almost too much for simple request. Just poorly set up.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Jan. 28, 2017

    As a type II diabetic, I use pills to control my sugar level. I have premium insurance to cover the medications that I use, however, by changing my pharmacy to CVS, I have seen an extensive hike in my glucose levels since I started using the CVS pharmacy medication. To prove the point, I have changed to a small pharmacy and the exact same medication that I was receiving from CVS pharmacy is now controlling my glucose level exactly as prescribed by my physician. That is not a fluke. That is my life we are talking about!!! If you are seeing a great fluctuation, change your pharmacy. The hustle in pharmaceuticals is real.

    Google fake medication for yourself. The insurance companies are in the game to save money... The big chain pharmacies are in the game to save money. We as consumers are trying to save our lives at the least expense. Fake drugs for real disease is wrong. If you suspect you are using fake drugs... you probably are. Contact the FDA in the US. This is crazy to give/sell people snake oil, instead of the needed medication we need to cure or restrain life threatening diseases. In comparison, the medication 10mg ** from CVS is half the size of the local pharmacy I recently change to. Healthcare Reform... we need to focus on Pharmaceutical Reform. CVS pharmacy customer... BEWARE!

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2017

    Good store but pharmacy works and moves slow. Always a long wait time, sometimes 20-30 mins. They have shown some improvement recently. They should be more customer oriented. Some employees do stand out however, doing a great job. Hours now short on Saturday. Also, reward program is confusing and I've never been notified of any rewards although I've had 100's of prescriptions filled. I do receive the store awards but not pharmacy ones.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 27, 2017

    I called before I went to pick up my medicine. And the guy said "When you come drive to the outdone lane." I did that and the lady Barbra was rude, didn't speak and said "You need to come inside with a insurance card." I felt she was if more rude because of my race. Her and the guy working was laughing and looking at me. I want to be contacted and my insurance wasn't applied.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 27, 2017

    I have been a customer of CVS for over ten years. Customer service can always be improved. Sometimes the customer isn't greeted in a timely manner or told they'll be with them shortly. My money keeps them in business, so always treat the customer right.

    Thanks for your vote!
    Staff

    Reviewed Jan. 26, 2017

    I love this store and CVS is my favorite store in town. The people who work there are really nice and they usually have everything I need.

    Thanks for your vote!

    Reviewed Jan. 25, 2017

    I don't find their rewards programs encompassing enough. I prefer a group that is willing to assist and in medicine regimen to ensure that you are getting the utmost benefit from the medication prescribed.

    Thanks for your vote!
    Staff

    Reviewed Jan. 24, 2017

    The people at the pharmacy are great. The line is so long at times and drive thru is packed. Sometimes have to leave and come back another time. It's too bad that medical insurance companies force their subscribers to use only one store.

    Thanks for your vote!
    Staff

    Reviewed Jan. 23, 2017

    CVS is quick when prescriptions have to be refilled and they let you know when the prescriptions are ready. The staff is friendly and accommodating.

    Thanks for your vote!
    Customer Service

    Reviewed Jan. 23, 2017

    A convenient location with hours that work for me. However, to pick up is a chore. Often you have to wait in line at least 5 to 10 minutes. When I am out of refills they say they will contact my doctor. A week goes by so I call my doctor and she has no record of a CVS request. I also hate getting texts from them about prescriptions because it is impossible to identify what drugs they are referencing (I take a lot of drugs) without calling them.

    Thanks for your vote!
    CoverageStaff

    Reviewed Jan. 23, 2017

    CVS Pharmacy have a long delay on issuing the prescription because I'm not frequently needing to have a prescription filled. They need a system for people who drop by every 8 months. The verification of insurance or contacting the Dr. is an obstacle. But I do like that they are always knowledgeable on options of a substitute, if the prescribed medication is unavailable or unauthorized by the insurance carrier.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2017

    The store is 24 hrs, but the pharmacy closes early in comparison. The reward program is fair; I use the coupons from time to time. However, the prescription refill program doesn't allow the customer to response to alerts via text. The text alert system doesn't let the customer cancel prescription refills or identify the medication being refilled. You have to enter your customer portal account or call to cancel a refill (not always report accurately) or determine which medication is being refilled.

    Because my 3 requests weren't accurately cancelled, my family member picked up medication refill that I was no longer using. If I was not alert enough, to note the error I could have taken the medication with my current medications & overdosed. When I called to resolve the matter, initially the pharmacy representative held me responsible. The matter was finally resolved. CVS has a monopoly on prescription refill plans w/ the last three insurance plans. I'd prefer to the option to select my own. Lack of competition in a capitalistic society is not just.

    Thanks for your vote!
    Sales & MarketingPriceOnline & AppStaff

    Reviewed Jan. 22, 2017

    When we need a pharmacy we usually go to CVS because there are several stores fairly convenient to us. Store is open most (possibly all) of the time but it should have additional and easier parking. Store was clean when it opened but now their interior is so-so and seems grungy and in need of a sprucing up. Their staff changes frequently and some staff are helpful but many are not.

    Their reward program used to be better but now tends to use apps which I do not have the ability to use since I do not have a smart phone or iPhone. Price check/rewards machines are often out of order and advertised specials are often not readily available. Prices on vitamins have become rather expensive. Unfortunately CVS is not a preferred pharmacy for our Medicare insurance.

    Thanks for your vote!
    Customer Service

    Reviewed Jan. 22, 2017

    Our pharmacist is the absolute best, but CVS took over the Target Pharmacy and their bottles are extremely difficult to read. The lettering is so small that even with readers you can't read them. Also, you have to wait until the day your RX runs out to call in a refill. This is not good because we travel for business and might need more meds while out of town.

    Thanks for your vote!
    Staff

    Reviewed Jan. 21, 2017

    I love the personal service I get from everyone I encounter at the Eagle Valley CVS. Everyone there are always so friendly and helpful. And the pharmaceutical team is superb with all the customers and their questions. So I am always confident with the information and advice they share with me.

    Thanks for your vote!
    PricePunctuality & Speed

    Reviewed Jan. 21, 2017

    CVS Pharmacy mail order prescription service provides pricing competitive to WalMart Pharmacy pricing. CVS keeps your prescriptions arrival to you in a very timely manner and they don't hesitate to keep contact with you about any of your medications and their statuses. They provide auto-refill and auto-ship options and they also communicate very well.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 20, 2017

    They are very accommodating and their pharmacists are usually helpful even though it takes a long time to get to them when I call by phone. I live right around the corner from CVS. I wish their pharmacy would be open more hours so I don't have to go to the 24-hour Walgreen's which is farther.

    Thanks for your vote!
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Jan. 20, 2017

    The CVS in Placerville, Ca has the worst customer service. They are extremely slow and everytime I go there it's a problem. They have told me that I don't have insurance when I do or tell me that I no longer have my current insurance. They quote me a time to pick up my message but when I get there they aren't ready or the pharmacist is gone to lunch, and they wouldn't let my sister pick up my meds once. They told me meds would be ready in 15 mins so I waited for 2 and a half hours of hearing "it'll just be a couple more minutes" every 15 minutes and it made me late for work.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Jan. 19, 2017

    When a company makes an error that results in a customer having to come back to get script filled (and be late to work as a result) they should sincerely apologize and move them to the front. Today that was not the case. When you get your script filled every 30 days and need it to function, they should have it available. One should not have to call days before to check if it's in stock or have it ordered (per CVS if it's on the shelf they give it out, which means they run out at times). Very poor service for regulars. I expect to have an issue at least half of the time and even so, if the techs would just show some sincere empathy and acknowledgemental I'd probably forgive it, instead of excuses or blame.

    When calling the pharmacy most of the time I am so rushed I can barely get a full sentence out, again poor service. I know some things are beyond their control (insurance companies are not doing and the pharmacist can't control this), but they can control filling orders in the very timeframe they give you and if they fail to have it done, apologize and make it right. I have never filed a complaint review, but today I had it. This is nowhere near the first time this has happened and sadly I am positive it won't be the last. Next month most likely I get to go through the same thing. CVS please dedicate some time and resources into customer service, resolution and de-escalation.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    The staff is always friendly and helpful, and they greet you by name most of the time. I have many medical issues, and am on half a dozen drugs. Once I was prescribed a drug that would have been potentially harmful combined with the other drugs I was taken. They asked if they could call the doctor, and the pharmacist and doctor came up with a safer alternative. Overall, I am very pleased with the service of CVS.

    Thanks for your vote!
    Staff

    Reviewed Jan. 19, 2017

    They treat their customers with respect and they greet you with a "Hello. Welcome to CVS." I like that they help find what you need. The pharmacy is also very good and they give you suggestions on over the counter medicine and of course the rewards are pretty good. I like to go when I have coupons so that way I get a good deal. Also they have the small clinic for flu shots and other conditions so I think it is a nice place to get your meds and every thing else that you might need.

    Thanks for your vote!

    Reviewed Jan. 19, 2017

    The store in my town is great. The only problem is they never have enough help on Sunday when the ad breaks and the ad items are not stocked and signed. Add more people, stock ad goods the night before.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 18, 2017

    The CVS at Cedar and Herndon in Fresno, CA has top-notch pharmacists! They are very experienced, caring and will immediately let you know if there is a suspected problem with a different drug that may be prescribed to me. I've been using this pharmacy for over 25 years. The same pharmacists still work there and give great service. If there is a problem or delay, staff will call and let me know or leave a voice message. The staff are all nice, including the clerks who work in the store. Great store. It has a better selection of items -- as it is somewhat larger than other CVS stores. I find items here that are not offered at other CVS stores. The selection of greeting cards are nice -- and several collections of Hallmark cards are offered.

    Thanks for your vote!
    Loading more reviews...

    CVS Pharmacy Company Information

    Company Name:
    CVS
    Website:
    www.cvs.com