CVS Caremark Reviews

I had a Dr's appt. on Tues., Aug. 2nd. She wrote my scripts for two medications. I had severe back and hip surgery, and some days it's a chore just to walk. Dropped the scripts off at CVS, they said they needed a PAR. They said they faxed the form to my Dr., here. It is 4 days later, and still no callback or medications filled. They should change their name to, WEDON'TCaremark!! Rude, uneducated people who claim they care about people, and they only care about taking pain medication away from legitimate patients! THIS COMPANY REALLY SUCKS! I wouldn't even give it a one star if there was something below that!

I have submitted a prescription multiple times for the drug **. Because of a medical condition I am not able to take the generic version of this drug. The doctor noted on the prescription that the brand name was required. Despite the specific instructions from the doctor CVS Caremark continues to cancel any refills and has created a process so difficult that I must spend multiple hours with CVS Caremark requesting a non-generic drug to be mailed and, as part of that process, obtain multiple re-confirmations with the doctor. In the end, they still send the generic drug requiring me to repeat the process multiple times to obtain the correct drug. Such practice seems to be clearly targeted towards intimidation and frustration so that I yield to using a product that has adverse effects on me medically.

I was told that the copay for my medication was $1790. Ouch. I paid and the pharmacy mailed the medication to my doctors office (or so I thought). A week later I receive a call from the pharmacy that I owe another $448. I said that it's getting really expensive and I don't want to pay that much and asked if I can return the medication, but they said: no. I asked to talk to a manager. I was on hold for 43 minutes. The representative told me that all managers were in a meeting and that he will call me back. He never called.

Last week I received a call from a CVS Caremark pharmacist. He told me that my 30 day prescription for ** could be for 90 days which would cost me nothing. I agreed to the change and the pharmacist told me he would contact my physician’s office and arrange for the 90 day refill. Today I noticed that I have only 1 pill of this medication left. I called the CVS Caremark to ask when this prescription would arrive. Evidently what I was told was to have happen last week did not. Then I was told it would take 10 days to process refilling the 30 day script and longer to process the 90 days one. I said that their company called me to change the prescription and did not see why I should suffer medication interruptions because of their errors.

Printed out Mail Order Forms with all information. Mailed to Caremark. Caremark called and spent more than an hour on the phone with my husband going through each med individually. I asked why they couldn't just look on the CVS online site. They said each employer has a separate insurance company Caremark site (not true).

I ran out of my prescription ** and requested them for a refill. They refused to do it instead asking me for upfront fee. In the past two or three times when I request for a refill I got the medicine along with invoice and paid them immediately by check thru mail. But this time lady by the name Cherrelle refused to give her last name insisting me that she will not refill the prescription unless first I mail the check to them. I am a diabetic patient and taking various pills daily to control my sugar. If any of the doctor's prescribed medication not taken on time complication will occur and that thing I was trying to explain her, but she was stick to her words that first I have to mail her check. That means check will take about a week to be received by them, then processing the medication number will take more than two weeks to reach me which is unfair to be suffering for the medication.

Waited for 1 week for a prescription. Sent a text by CVS that they needed an approval by the doctor. Waited. No call so I called the doctor. The office said I canceled the order which I did not. Called CVS. They said the doctor canceled the order because CVS Caremark would not approve it so I called CVS Caremark. Then they said they needed authorization from the doctor saying it was medically necessary for me to have this in order for them to cover this. No problem. They would fax over a form to the doctor. He can sign their form, fax it back and they would cover my crme. 1 week later nothing. Call the doctor. He has nothing. The insurance faxes back the form. Nothing again. Rude operators from CVS Caremark when calling.

Every time I call this company I am on the phone for AT LEAST 45 minutes to an hour. It shouldn't take longer than 15 minutes to get my prescription filled and sent out. The people they have fielding calls are border-line brain dead. I usually just ask them to transfer me directly to a supervisor so I don't end up waiting an extra 20 minutes before they do it anyway. The service this company offers is terrible and they price gouge so hard on most medications. I hate dealing with them. One of the worst companies I have ever had to deal with.

I am trying to manage medication refills for my 87 year old mother. I have contacted Caremark by phone 6 times in 9 months. For the 4th time today I was told, "None of your meds are on automatic refill" (although 3 previous people claimed to have enrolled them). Medications were sent out so late that we had to contact the doctor for an interim 10 day prescription. And on my 5th phone call, I was suddenly told, "We can't talk to you without a power of attorney notice." They had already discussed all of the details with me 4 previous times! We are getting rid of them. Going back to once a month refills, although this is much harder for us, as our mother no longer drives. Been using Express Scripts for my own meds for 5 years without a single issue. Caremark is absolutely the WORST. I will no longer ever shop at or get meds at a CVS.

I have used a suppository for bad hemorrhoids for years. Caremark does not have one suppository even GENERIC that they cover. As this is not a new medicine or an unusual medical condition this company plan is AWFUL!!!

Customer service/appeals on brand name prescription - My son was recently diagnosed with combined type ADHD by his doctor. After being tried on several medications with many failed attempts, we had a GeneSight testing done to see which medications would be compatible with my son. After the testing and trying of new med, we finally found one that worked for him. The only downfall was we needed the brand name Rx and not the generic. CVS required a letter of medical necessity to be filled out and faxed in by his doctor before being approved. No big deal. We had it faxed over only to be denied.

I wish it was limited to a single experience but it's not. CVS Caremark is by far, the worst. Was provided a script from my doctor and sent it to CVS Caremark to be filled. Although this was a regular script and they had filled it in the past they refused to fill it this time. They continued to make excuses and transfer me from person to person. When I asked to speak with a supervisor they placed me on hold and never picked back up. They are a terrible service and I struggle to see how they remain in business. I will never use them again and I intend to spread the word to anyone and everyone that is willing to listen.

They are messing with people's health. I have been refused my prescriptions because there was not another 3 month supply needed so they would not cover the one month I had left. They refuse to cover drugs and then are not open on weekends so that you can get something they will cover. And if you are on generic monthly prescription, they buy the cheapest brand of the month so that your system will never get used to the pills you are taking. Half the time I do not get my prescriptions on time since they force you to use mail order. This is putting people in danger and no one is doing anything about it. I pay for this coverage but they do not cover anything. Having to order 3 months at time does not make sense all the time. I have had more health issues because of this company by not being able to get medication in time and changing brands consistently.

I have BCBS Highmark medical and CVS CAREMARK prescription insurance through my employer. By the end of March my wife and I had already met the family deductible for our health insurance. Highmark had confirmed that and have been great to work with. Highmark has sent the deductible information to CVS CAREMARK several times since March but CAREMARK can't get my deductible updated on their end.

CVS CAREMARK is the worst possible prescription plan I've ever had. They are refusing to allow us any choice of pharmacy, so now we must use CVS to get prescriptions. CVS is refusing to fill current prescriptions if they aren't 90 days (the new rule) and in the most recent encounter, they "claim" (sure) a software glitch is to blame for refusing prescriptions that meet all criteria of 90 days (oops, our computers seem to reject 30 day scripts and 90 day scripts and poor us, we just don't know why!)

My husband died. I called Caremark on May 5th to request nothing be sent on automatic refill until I got my insurance straightened out. Today, June 2nd, I called again at 10 AM to make sure nothing is going to ship. I was told my prescriptions did not have any refills and nothing could ship. Then at 1:01 PM, I got an email that said they autofilled 2 prescriptions and they have been sent. So the phone call on May 5th was a waste of my time and I was given a bunch of crap this morning when I called. I called back to talk to a supervisor and got a syrupy, patronizing woman named Kim who did nothing to accept the responsibility of the error on their end. She isn't going to even look into it until next Tuesday or later.

On January I logged onto my account and changed one of my prescriptions from autofill to manual because I was not going to be needing it anymore. 2 weeks later Caremark sends me the prescription and billed me. I called them and had a painful 30 min conversation which resulted in me having to contact my CC company to fight it. Caremark had the nerve to tell me that I had to pay because THEY have no way of seeing when I actually changed the prescription status... These thieves can see that I did, in fact change it but can't see when I changed it. Therefore it must be my fault... makes sense. So the CC company decided I was not at fault and took the money back. Wouldn't you know these thieves just sent me a bill that literally shows the charge, the chargeback and then the charge again claiming I owe them...

One day I come home to a package sitting at my doorstep. This package is from Caremark. I've never used Caremark mailing services before. I open the package and there are 3 bottles of medication in the package. Interesting, I get my medications from my local Walgreens. I called their customer service asking why I received this medication. They said my physician placed the order. I said "okay, I didn't approve of this order". They responded that their company policy is that they do not need consent for medications less than $250. I told them I pick up my medication locally and I just had it refilled and wasn't in need of any medication for 5 months.

Dealing with this pharmacy has sent me over the edge. I started weekly medication injections a month ago. The Rx was transferred from local CVS to the specialty clinic. I had to postpone the start of injections because specialty clinic didn't send it in time, though they had more than a week and they were told when I needed the rx. Phone calls to their number were unsatisfactory with VERY LONG wait times. I chose to have it delivered to local CVS instead of my home, thinking that would be easier. My physician sent in a new rx for a higher dose four days ago. I need it early Monday morning for injection before I am leave town for the week. It did not come in today. The local employees were very supportive, but there was nothing they could do.

I have been getting prescriptions through CVS Caremark and Caremark mail order for many years. The run-of-the-mill prescriptions or generics are not a problem and arrive quickly. The problem is brand prescriptions especially if it happens to be a controlled substance. We have been receiving such a prescription every three months for 20+ years. Each and every time there is a problem and usually it is different excuses each time. Right now we have been waiting for this prescription for over two weeks. I have been on the phone with Caremark and our health plan each blaming the other for this situation. My question: Is there a legal avenue for justice? If so, what is it? Where can you turn to for help? And has anyone tried?

In October, I went to the benefits fair for work to choose insurance plan. I went to the CVS booth and asked them if my meds would be covered. I asked if they would still accept my co-pay assistance plan from Biogen. My meds per month are $7,000. The lady said that CVS would honor the assistance. I filled my first med and $2,025 went to the out of pocket for the year. Second time I filled my med the price was $1400 toward my out of pocket. Two days later CVS backed it out toward my out of pocket. I called and they said that I should have gotten a letter in January telling me that they are no longer accepting any co-pay assistance cards toward the max out of pocket from 3rd party payers. I was not prepared for this at all. My meds require blood work every 3 months and MRI once a year. I am not sure if Biogen will cut off assistance.

Caremark CVS keeps changing my settings to automatic refill. I go on the site and change them to NO auto refill. They go back to auto refill. I call to tell them to take it off. It goes back on. I'm sick of getting a stockpile of medication that I don't need AND spending money that I don't need to. I just called and again the woman assured me that it's off auto refill. I asked for a refund for the latest one that was sent. They are sending a way to send it back for a refund. She said this will only happen one time. This is a dishonest business just trying to get more money out of me. I would not recommend them.

I recently went to refill my prescription and it was denied. The reason was because it was not a 90 day refill. I called Caremark otherwise known as care LESS, and was informed that because of their RULES they could not refill unless it was s 90 day amount. I tried to explain that the Dr only wants monthly due to dosing adjustment but of course their rules are more important than the real world. I can pay $84 dollars and not go through Caremark. We pay exorbitant healthcare rates to be treated like an annoying gnat. By the way I spoke with three different representatives none of which any help at all. A total waste of my time to reason with a worthless soulless conglomerate.

It feels like half the time I deal with this company, there is a complication. Two weeks ago, I called to get a vacation override on a medication and was told how to do it. Today, when I called to implement those instructions, I learned the original information was "incorrect". I've now spent approximately 2-1/2 hours on the phone dealing with this.

Caremark has always been third rate in every aspect of their service. It has come down to a point now that when you try to get through the jungle of prescriptions expired or not by removing an expired prescription that they are all cancelled. When you finally figure this out, the site tells you to just re-enable the prescription in the details. Well folks, when you finally find the details option, there is nowhere to re-enable the refills. Now I have less than a week of a critical medication and I can't find a way to get it from them. I guess I'll have to pay full price at the local pharmacy again.

Every month I order my son's growth hormones we encounter an issue. They will refill a prescription over the phone and then the medication will arrive when it was supposed to. I call and I am told there was one of many numerous problems with the order, the prescription needs Dr. authorization, the address needs to be reconfirmed, there is an outstanding balance... etc. Never is this relayed where I initially call to get the refill and they also never call to say there is a problem. It takes me calling once the medication hasn't arrived. At that point, we are dangerously low on his medication or completely out. Then they have to send it overnight. I am very lucky this isn't a life-saving medication. Even so, missing dosages is not good. I hate to think about people using this pharmacy that could die without their medicine. I feel like a class action lawsuit is needed against them.

This year we were forced to change to Health Net and have mandatory use of CVS or CVS Mail Order for pharmacy use in order to receive 3 month fill/refill of medications. This discriminatory practice of mandating patients to use the pharmacy required and not their own pharmacy and pharmacist is deplorable. The last 3 1/2 months since 2017 began, attempting to get medications in order has been a complete nightmare, impelling one to just give up. As a health care provider myself, I find their practices to indeed be malpractice. Due to my complicated medical status I am required to use 2 separate sites to refill my medications. There has been every excuse under the sun for not filling and actually allowing me to run out of medications due to their inability to properly fill medications. This is the problem removing the pharmacist from being a member of a patient's health care team!

Website is sometimes confusing. Once I find what I'm looking for (e.g., automatic refill), it's fine. I go back and forth between the drop down menu and other tabs before finding what I am looking for.

I have been using CVS Caremark for many years. Until the start of 2017 everything was fairly good. Starting January 1, 2017 CVS Caremark has decided that any copay assistance from a manufacturer will NOT go towards deductible or out of pocket accumulation. My 1 life saving drug is $2727.96 per month x 12 months = $32,735.52. I receive $6500/ year copay assistance from the manufacturer. Now here it us March and CVS Caremark has burned thru all of my assistance and my copay that I have to pay is $1795 for 1 month. Next month, April, my copay will be $2727.96 since my deductible isn't met.

Locally we use Giant Pharmacy mainly for convenience, especially for rx's we need immediately. For mail away we use Caremark, and as long as you remember your sign in, they are great. The turn around time is very little as long as there are refills available. They will contact your doctor if there isn't any refills left.

Unfortunately, I have had to deal with CVS Caremarks mail order prescription services for many many years. Horrible service every single time! Every time I have to call in, they mess up my order and it takes hours to rectify. My daughter has Type 1 diabetes so this is an ongoing frustration. A few examples: One of her prescriptions was out of refills. I requested our Dr. send in refill prescriptions for all of her prescriptions as well as mine. (Some of mine for allergies/asthma, I refill 1/x per year) A week later every single prescription was delivered to my house with co-pays over $1000, without any verification or authorization and they billed my personal credit card (not Benefits CC). I requested to have most of this shipment returned which at first they claimed they could not. Then they said they could and would credit my CC when it was received. It took 6-8 phone calls and almost 2 months to get this refunded after items were shipped back.

Something has changed at Caremark. I have never in all the years using them had as much trouble as I have had with my last 2 prescriptions. There is no reason it takes 5+ days to process a new prescription. When I could fill it locally I would have within hours. Even more disturbing is when I called the first time I was assured my Rx would ship on Thursday, Mar 16 to arrive by Friday, Mar 17. When I called to confirm on Thursday I was told there was a problem with the Rx and they had left several messages with my Dr. I called my Dr and he had received no messages from Caremark. When my Dr office called to see what the problem was they were told there was no problem, it was just going thru the review process.

Caremark defaults to automatically refill older prescriptions without realizing same doctor changed the dosage (and they just filled that script). Very frustrating as their system seems to do this at least 3-4 times a year to me and costing me well over $100 a year for these mistakes. I have to continually monitor my account to ensure I am receiving the latest and proper dose of medicines. I hate the mail order for this reason as my local pharmacist would be conscientious enough to look at my pharmaceutical history and ask questions before assuming incorrectly.

They lie and every time tell me something different about my prescription transfer from another pharmacy. They don't know what to ask and what information they need. They just wasted my time and cost me a high copay. It's the worst insurance and the worst pharmacy.

CVS Caremark conducts its administration of several prescription drug plans throughout the U.S. It has been proven that CVS Caremark discriminates against certain classes of clients. When CVS Caremark records are queried by customer service, their records are skewed as to support CVS Caremark's position and the records are not the true and correct accounting of all the facts, medical evidence and submissions.

I take branded ** - have for years, it works for me and with my manufacturer's discount, I pay $3 for 90 day supply... Or I did until our "new" Caremark service got involved. After calling my local CVS to refill my **, I was told I wasn't allowed to have branded and that if an exception were to be made, my doctor would have to appeal to Caremark. Excuse me? Beyond the medication decision being between me and my doctor, if Caremark doesn't pay for it as it's not in their "formulary", fine - I'll pay for it myself. What right does Caremark have to decide for me what I can or can't have??

CVS/Caremark is a new mail over Pharmacy for my insurance Blue Shield. I recently ordered test strips for my Touch One Glucose monitor that my Blue Cross Primary Doctor recommended. A representative from CVS/Caremark contacted me to verify the One Touch supplies I needed. The delivery came and it was for a completely different monitor Accu-Chek. When I read the documentation enclosed it said they contacted my Doctor and he changed the prescription. When I called my doctor's office they said that was not true. When I called CVS/Caremark they just put me on hold. When called Blue Shield they said there was nothing they could do about it. Run. Do not walk, but run from these people. You would be better off just flushing your money down the toilet.

I have had prescription written for 30 pills for my morning sickness. They will only cover 12 pills in 15 days. Now my doctor is trying to get them to cover more, but while I am waiting I literally can't keep down water. So I am waiting for either the insurance company to approve something more or for me to be dehydrated enough to warrant a trip to the ER.

My doctor prescribed a new medicine that I needed to start ASAP. I called Caremark as the Rx was electronically sent to them. I told them I needed the Rx ASAP and they said I could pay for 2 day shipping $17 dollars and I specifically asked them the shipper and they told me UPS. I have had absolutely no problems with UPS (I have had many problems with USPS with the shipment of meds) so I again specifically asked them "was the shipper UPS". They said "yes". I ok'd the extra charge and this morning I went on my computer and they sent it via USPS parcel select lightweight which shows a 2 to 9 delivery day span. Why would I pay extra when I would have received the meds via normal mail in that time. Why are they lying to their customers?

I visited my Doctor on Jan 3, 2017 and was given a prescription for medication for my knee that is a specialty medication. When I handed the prescription to the pharmacist I also handed him my prescription card from TMESYS/Helios which is the medication provider for Xerox' workman's comp provider Sedgwick. It is now almost 2 months later and I still do not have the medication. I have been told repeatedly that there would be a co pay because for almost 6 weeks they attempted to put it through BCBS.

I have two addresses, a winter one in Arizona, and a summer one in Minnesota. On my latest prescription I called and was assured that it would be sent to my Arizona address. Wrong! They sent it to my Minnesota address. This morning, they blamed the post office, saying that CVS had addressed it to my Arizona address. How stupid do they think I am? How would the Post Office even know my other address? I'm out of the pills, since they won't refill until the very last minute, so they said to get some from a local CVS Pharmacy. I informed the representative that I had called two CVS stores and they don't have the pills on hand. The rep asked if there was a Walgreen nearby. Well, yes there is, but I asked her just how I was supposed to get these pills from their competition without a prescription?

New insurance this year and I have to use CVS Caremark for a specialty drug. I started the process of getting this two weeks ago! After calling several different numbers, having my doctor fax to several different numbers, they finally have my script now need to verify my insurance (which BCBS says they have access to instantaneously) and it will be sometime next week before I even can set up shipment on a drug that I NEED and am OUT OF! Their customer service stinks! No one wants to help! No one can find any answers! I'm ready to pay full price and go elsewhere just so I don't have to deal with them!!!

SilverScript CVS Caremark Part D is rip off scam! Thyroid med, 10 bucks cash price for 90 day supply. If I use insurance 40 bucks for 90 day supply for same exact generic medication! Joined because according to website ** insulin is on The formulary. When I went to fill it, said it was not on formulary and was given 30 day supply and told I needed to apply for an exception! Insulin syringe... Cash price 75 bucks! If I use insurance, 150 bucks!! So shopping drugs stores for best price is no longer relevant! They charge you according to tier regardless of cost of drug.

My prescriptions are written for 3 months and on auto fill. They never ship until I call and beg them for my order. Case in point - my last order was sent October 30, 2016 for 90 pills. Here is Feb 1 and I have spent hours on the phone and talked to five different people who told me different stories. One promised my medication would be sent overnight (their cost) on January 31. I called when I did not receive it and was told it was shipping today - Feb. 1. Today there is a tracking number that says it is waiting to be sent to USPS, and it could take 10 days. I will be out of medication by that time and have to go to my doctor and get a sample until I get it. If there is any other company you can use, do it and do not get involved with this one.

Every experience with this company is filled with mistakes, rudeness, ineptitude & misery. Every order has errors, every call takes 45 minutes & every employee you talk to gives you a different falsehood. I have no choice in what company I am forced to get my medication from as I am unlucky enough to work for the State of Kansas which contracts with this massive joke of a company which I think is criminal as they are our insurance provider & the company we are forced to buy from... monopoly???

We recently signed my husband up for mail order drug service with Caremark. The very first medication they sent for his blood thinners was something we had never heard of. I had to call the doctor's office to find out what it was. I was told it was a blood thinner, just a different manufacturer. I then received a letter from Caremark stating that the drug was not covered under his plan and to call his healthcare provider for approval. I got someone on the line and they in turn got Caremark on the line. I asked how his meds got changed to a different one without approval. Caremark said it was something I needed to take up with our healthcare provider and the healthcare provider vice versa. A pharmacist was added to the conversation until 4 people were on the line and no one could answer a damn thing.

150% Price increase on a generic drug. I've been taking ** for over 5 years for chronic joint pain and depression. Been paying $75 for a three month supply of (** 120 mg daily) the generic of ** for a year or more now. Imagine my surprise when I was told by a CVS rep this morning that my co-pay for this prescription will now be $200. If this wasn't already a shock to my system the rep stating that it can be $173 if I ordered it today but it will go up. CVS has used this type of tactic in the past with me, (the price varies from month to month they say) and I don't buy into it. I asked them to put a hold on any further prescriptions. I don't believe they don't know the price of the drugs they buy in great quantities wholesale and sell retail at an exorbitant profit. Someone has to stop these type of pharmacies and the only way to do it is to stop purchasing their goods, which I plan to do.

I have fault with them off and on for years over illegal charges to my bank account that they then finally reverse. The latest issue was my Dr sent a prescription with a quantity that did not match the directions. Well they feel that they have the right to correct this based on the directions never considering the Dr might have messed up the directions and sent me my 90 day supply that would actually on last me 30 days. Without informing anyone! Well if they had informed me to the DR we would have realized the issue addressed the problem. Instead I go 20-25 days and I'm almost out and go to get more not realizing what happened. They do the same thing 3 more times me insisting each time they are wrong then they explained that the actual physical prescription sent from the DR said ** which only gave me the 30 days but the quantity the DR ordered was 45 which would have given me my 90 days. So now I know what happened.

I have been dealing with CVS Caremark for 4 days now. My son has a serious infection, for which antibiotics were prescribed. When I went to the pharmacy to get his prescription, I was told he didn't have prescription coverage. After trying every insurance possible (I have United healthcare for medical & CVS Caremark for prescription) I was told he was still NOT covered. I contacted CVS Caremark and they confirmed that he was not covered for the last 15 months. I asked why not and they blamed my employers benefits department. I was told to contact my HR department or United healthcare. I contacted United healthcare (my HR department was already closed) and they told me it was CVS Caremark I needed to speak to.

I'm disgusted with the customer service with CVS Specialty Pharmacy. My son and I have a prescription for ** and have a ** Co-Pay card that covers the script and bills us only $5. With that said... EVERY time I deal with the customer service they are completely lacking the necessary ability or skills for a very simple procedure. They are incompetent with all aspects of the process, from beginning to end. I cannot ever get a knowledgeable person to do these 3 simple things, Setting up the account (Run the ** as PRIMARY) - SHIP the ** - AND BILL CORRECTLY for the **. Shame on you CVS Specialty Pharmacy! What is the point of having customer service if nothing gets accomplished? All that has happened is a very frustrated customer that cannot receive the medication that can improve the quality of life for my son and I.

Prescription sent by M.D. to CVS. Cost, when I picked up, was 3.5X than stated by insurance co. formulary for 2017. I questioned cost...pharmacist was insistent that cost was right. DRUG TIER LEVEL FOR 2017 was lower than 2016 and pharmacist insisted that the price was correct. I paid for it as it was for angina, And I NEEDED IT!!! I am presently attempting to get reimbursed... So far, no luck. Have previously had no problems on employer insurance... now retired... and this. Pharmacy not up to date on drug tiers!!! SHOULD BE!

My insurance company (United Healthcare) and pharmacy (CVS Caremark) are mandated by employer contract. Only a few years ago, I could go to any pharmacy of my choosing. Now, I must use CVS Caremark. It is so frustrating. They are the worst! I was told my Rx was in stock and I could pick it up the NEXT DAY! Then when I returned the following morning, I was told the Rx was NOT in stock, but it had been ordered. When I mentioned that the pharmacy clerk "yesterday" had indicated the medicine was in stock, I was told I was wrong & that the clerk had never said such a thing. I asked that clerk, "Were you there yesterday?" The answer was, "No, but it's still not in stock. What do you expect me to do? (with a tinge of sarcasm)"

I have had the unfortunate pleasure of ordering from CVS Caremark Pharmacy for over 5 years. Each month I can expect that they will not have the right information on file, send the wrong supplies, not call me back, and I could go on. The very unfortunate part is they know you cannot go anywhere else. Why would they bother treating you like a human, like they care? This is clearly all about money and pushing people through to them. I'm disgusted by the monopoly game I am forced to play and should have the freedom to go somewhere that doesn't make continued mistakes and not care when they do. For years I have kept quiet, I pray and hope anyone reading this has options of other pharmacies, I do not.

Seeing all these negative reviews, I thought I would share my positive experience with CareMark. I know that the health care industry is notorious for taking advantage of people, and I fear a 5 star review in midst of a sea of 1 star reviews may seem like fake, but I also don't want people to get discouraged without even trying to appeal a denial. I've had CareMark for over 2 years now, and never really made a hard demand from them until recently. The usual and typical antibiotics and prescriptions were filled without issues, according to the co-pay they have listed on their formulary.

I have called CVS Specialty Pharmacy over a dozen times to get my specialty medication filled. Each time I called I was told a slightly different story, but bottom line: they didn't have the information needed to fill the prescription. When I talked to my Doctor's office, they said that CVS did have the appropriate information. My Dr. talked to CVS Specialty Pharmacy and was assured that they had the prescription and that all I had to do was call and set up the shipping. When I called to do that, suddenly my prescription has disappeared. I was hung up on several times. I was left on hold for long periods of time. I was promised calls back which never occurred. Now it's a month later and I am sicker and sicker. Soon I will not be able to go to work.

My insurance forces me to use this so-called pharmacy for my "specialty" medication. It took no less than 2-3 hours to get enrolled and 6 phone calls, then another 2 weeks for them to get their paperwork together and get me approved. Got a message telling me they are ready to ship my medication. Please call them. I did. I was told that he had to connect me to the correct department to get me enrolled and that would take 20 minutes?! Uh, no. I AM enrolled... already did that, not doing that again.

I needed a refill from a compounding pharmacy (I've had this same medication made at this pharmacy since 2009) and it was always covered at least 50% by the old RX company with my insurance. Now they switch to CVS Caremark and they tell me I have to pay 100% because one of the ingredients is NOT FDA approved. What a load of **. It is just hormones. I use bioidentical (which have to be compounded). They are made from plants. I refuse to use the hormones that most doctors push on women which a main ingredient is pregnant horse urine. ONE: I don't want to put horse pee in my body. TWO: I don't want some poor pregnant animal being tortured. I don't fill this RX except once every few years (I only use them when things get bad for a few days as I have other health issue which makes taking hormones constantly dangerous).

Both my wife and I have CVID. We are required to infuse regularly to boost our immune system. Recently, our company switched to Caremark. What a nightmare it has been to get desperately needed blood plasma and nurse to continue treatment of our life sustaining condition. My wife is traumatized by fear she will not get her needed medication on-time and nurse to administer her needed blood-plasma. We contacted Caremark January 6, 2017 and are still getting the runaround by their inept and siloed Specialty Pharmacy that has had us contact our Doctor on numerous and separate times to obtain authorization and prescriptions for the amount of medication, equipment, up to and including band-aids and cotton swabs that can be purchased over-the-counter under the pretext that the State of Illinois requires this level of minutiae.

This has to be the worst company in the history of companies and that could very well be an understatement. I have been trying to have a prescription filled with them since December 28th. After about 6 phone calls and tons of frustration with their customer support reps, I was told that my medications would arrive today 1/11. Needless to say, that did not happen! Upon calling yet again and being placed on eternal hold, the only answer that the Pharmacy rep could give was that she had no idea why my order wasn't shipped! I asked to escalate to a supervisor and her response was that I needed to call earlier in the day in order to reach an escalations rep???

Worst experience I've ever had with a pharmacy. Spent >40 hrs just trying to get son's new prescription set up for delivery. Put on hold for hours (minimum 1 hr/call). Gave same information repeatedly and told someone would call to schedule delivery in "24-48 hrs". After 48 hrs w/ no call, I call back and am told they don't have the information, frequently disconnected, give info again, told to expect scheduling call. Repeat ad nauseam for wks on end. Finally I happen to get someone who managed to actually put all the info into the system and schedule the delivery. Received medication yesterday - with no supplies. Medicine is powder in vials that needs to be reconstituted and given via injection. CVS sent vials only. Company and pharmacy insert describes "kit" that patients should receive - which includes all supplies. It is specific enough to describe number of each item, size of syringe, gauge of needle etc.

I had a doctors appointment on 12/19/2016 wherein they prescribed ** due to a history of PPROM at 30 wks. I was already at 17wks 4days. I called CVS Caremark (hereafter "you") on 12/20 and was left on hold for so long that I had to hang up. I called back 12/21 and got through to specialty but had to have my doctor call for prior authorization. I called my doctor, relayed the message and they called you immediately. My doctor called me back to inform me you would rush the process to ship 12/22. By 12/28 nothing had arrived. I was now at 18wks 6 days. I called you and was informed nothing had been done. Again I was left on hold so long that I had to hang up and call back 12/29. Again I was told you had to speak to my doctor. My doctor called and was told you would rush for same day shipping, overnight. This was at 9:15AM.

My employer recently swtiched over to CVS Caremark and getting prescriptions refilled via CVS Caremark's website has been a nonstop headache. I am actually going to start using my local pharmacy for prescriptions because I just cannot get the website to ship and fulfill my long running medication for high blood pressure. Calling customer service is another nightmare--you wait almost an hour to talk to someone who provided no help. Avoid this company if at all possible.

Unfortunately, I have to call them frequently to get medications for our patients that are required through their insurance company to use CVS Caremark. Each phone call is a minimum of an hour (1 hr). Customer service reps & pharmacists are very polite but hold times are ridiculous. There is constant confusion, orders always have issues. Who has over an hour for what should be a 5 minute phone call. Big waste of time! I just received an order of chemotherapy medications that arrived broken.

My husband is a cancer patient taking an oral chemotherapy for a rapidly advancing tumor. I called Caremark a week early to order a refill and was assured that the medication would arrive Tuesday evening (they understood that he only had enough pills to make it through until Wednesday). When it didn't arrive on Tuesday I made repeated calls on Wednesday, on Thursday and on Friday. Each time I called I was told that there was no record of our previous conversation. Each time I was also assured that the medication would be shipped that day. It is now Sunday and still no medication. My husband has been without his chemo drug for 4 days. Tomorrow I will be making calls to try to get this medication through another pharmacy since it is looking less and less likely that I will be receiving it from Caremark. CARE should not be part of Caremark's name because clearly they do not care about the patient.

I have filled multiple IVF 3 different times with CVS Specialty Pharmacy. They don't seem to care about the person at all. The last time I filled multiple medications they specifically asked me if I wanted a certain antibiotic filled. I said no. When I received the shipment in the mail that antiobiotic had been filled and I was charged a $15 copay. Also they mailed me a sharps container which I told them I didn't want and they did not ship the needles and syringes like they said they would. I had to call CVS Specialty Pharmacy back 4 different times to get the antibiotic shipped back!!! I was given the runaround every time I called. Nobody wanted to schedule the UPS shipment back. They gave me excuses that they "paperwork" needed to be filled out for the UPS pickup and they said they would call me back with a pickup time. Nobody ever called me back. The fourth time I called I had to get very forceful and demand a UPS pickup for the medication.

The absolute worst company on the planet. If you have a choice of pharmacies to choose from save yourself a lot of anguish and go with the other. Their online refill application is a joke and while you think it works you'll get a phone message a few days later saying there's a need for you to call CVS about your order. Then get ready to talk with one of their inept customer reps.

They don't care at all about the patients. My physician called in a script for ** 3 days ago. Received authorization number 3 days ago - have called everyday and keep being told pharmacist has to finish it. Why so long - I can see why there are so many complaints about Caremark. Calling my HR Dept. on Monday to see what other specialty pharmacy I can use.

What should have been an easy process turned into 6 weeks of frustration and pain. Because of Caremark's incompetence and lack of follow through with getting my Rx delivered to the Dr.'s office on schedule, I have been in severe pain. They do not care about the patient and only care about profiting in this broken medical system. I spent hours on hold and trying to assist in getting this done expediently and they put no effort in on their end.

If I could give negative stars, I would. I get a different answer from EVERYONE I speak with. They canceled a prescription and told me various different reasons why. Finally found out that it was canceled because they said my provider illegally filled it out. I spoke to a pharmacist there (apparently the only competent people at the company) who confirmed that I was correct. However, this was after 6 phone calls and several hours of my time. Now I will NOT have the prescription in hand on the day I ran out (today). No one knows what is going on there and they never update my online profile so I always have to call to figure out what is going on. I have had it with them. I wouldn't recommend this company to my worst enemy. TERRIBLE EXPERIENCE.

My employer has used CVS Caremark for the last 5 years and every year I have a problem (no fault of mine). Each time I contact Caremark I get a different person but the same rude and defensive attitude. Using the online prescription mail order service was a nightmare. They changed my prescription and send me wrong meds and then wanted to charge me to ship it back! I had to argue for hours and escalate to managers. This year the pharmacy removed the Caremark number and now I am out $1,500 because they refuse to apply to my deductible. The most frustrating part is no one will explain to me why or how to avoid this problem. No one will return my calls or give me any information. Cannot afford the meds for anxiety that this problem is causing. Happy freaking holidays.

I have been dealing with CVS Caremark/Specialty for the past 12 months now with regards to shipping out my medication for IV infusions that I need every 6 weeks. EVERY 6 weeks for the past 12 months I find out the day before my infusion that my medication never shipped and no one bothered to communicate to me to resolve the issue. I find out because my doctor calls me to warn me I may not have my treatment due to no medication. They are clueless, none of them are on the same page and clearly don't know how to reference a file to find out the correct status and what is going on. You have to tell the same thing to 5 different people and spend hours on the phone to get anything done correctly!

First, CVS Caremark closed my account. Then I spent an hour 3 weeks ago straightening out my account that is all messed up for no reason. I have spent about 5 hours on the phone with CVS Caremark. They had to re-open my file twice - whatever that means. Still no prescription in sight. Everytime I call, it is a 30 minute conversation leaving me with calling the doctor's office again to get more information and to get the CVS Caremark Authorization code they gave to my doctor and lost. It is beyond ridiculous. This company is beyond unorganized and every time I call there is a new reason for the delay of a medication I have been on for the past (10) years.

They were very corrupt and dishonest with me. My ** never arrived. I called them and they said they'd investigate. Later I called them and they stated they had no previous record of me calling them then wanted me to investigate the post office. I had stage iv papillary carcinoma and take ** (brand name only) to suppress a reoccurrence. Since they would not send out another 3 months' supply I was forced to take **, old **, mix and match various pills to make my 200mcg and go without. They risked my life then had the audacity to charge me a $60 co-payment and claim that they never received my previous phone calls.

For the past 5 years, after a stroke and different attempts with medications I started taking **. This month I started using the CVS Caremark through my employer and to my surprise they denied it stating I should used the generic. 2 different appeals were filed by my physician stating the meds I tried before and why the generic wasn't an option. First it was a pharmacists who declined the **. A pharmacist overruled a physician. When I ask the name they just told me Juan no last name and he was an RPH. When I question again the name the pharmacy tech told me they weren't authorized to reveal the name. I wonder why??? The second time they said it was a doctor but of course refused to give me the name.

They shouldn't even be allowed to dispense a vitamin, that's how horrible they are!

I would like to let consumers know that CVS Caremark is ripping me off. My 14 year old autistic/ADHD/OCD/anxiety disorder has been on ** since he was 5. Because the price of the brand name is/was SO high, I decided to take a chance and use the generic. I did this for 1 month. THEN, CVS removed the generic (**) from their formulary. I had his neurologist send to CVS a prior authorization for review to lower the cost, since this drug is medically necessary. CVS denied this request, and is now charging me $90+ for a month's supply of 2 different doses of the generic.

I called CVS insurance trying to see if I was getting the lowest price for my script where I was going. I was told that the price they had was $52.00. I said, "Oh ok. I will keep going where I am going. I only pay $32.00." I then went to fill my script and the price of $32.00 I was paying for the last 6 months was upped to $52.00 all in ten mins of calling CVS.

Avoid this company at all costs if you can. Unfortunately, my insurer selected this administrator for prescription benefits and I have no other choice. I was left without an oncology medication for four days before I received an override to use my local specialty pharmacy with whom I had worked seamlessly for six years. Prior to CVS/Caremark assuming the contract I had a standing override to utilize a local specialty pharmacy for 6+ years. I never was advised that CVS/ Caremark would no longer honor the pre-existing override.

My doctor sent a script to Caremark. The prescription was written incorrectly. It should have been for 180 pills (2 a day for 90 days), but instead it was written for 90 pills for 90 days. My contact pay issue $105 irregardless of whether the script was written for 90 or 180 pills. Caremark will not make this right. I should not be penalized for my doctor's error.

I am unfortunately stuck with this garbage company because of my employer but they CANNOT ever get anything right! Every time I have a new prescription or a refill on a current one I ALWAYS have problems! I am so fed up with this company I decided to write this review. My birth control is supposed to auto refill on time every 3 months and it is NEVER on time. Apparently this company thinks that you can just go 2 weeks without your pills and it's fine! That's NOT how things work!! Why can you never refill a prescription on time?!?! Then they tell you that IT IS on time and they won't send it out to you!!! I'm sorry but when I'm OUT OF PILLS my refill is CLEARLY NOT ON TIME! Then they continue to argue with you and never actually help with the problem.

From their website to their incompetent representatives, not to mention their policies, this company could not be any more deplorable to have to deal with even if it was staffed by stray cats. If you want an Rx company that sends you prescription orders that you did not request or one that double charges your credit card but shows your billing as being half that amount then this is your company. Also, they claim that their order processing is 1-2 days, but that time frame is never consistent. I just ordered a prescription on Oct. 3, 2016. They sent me a notice that it was shipped today the 10th of Oct. USPS has not received the item yet to be shipped.

I have to take an oral med for a chronic condition. I got the Rx from the doc's office and went to a local CVS pharmacy. Was told my CVS caremark insurance requires me to use specialty pharmacy to obtain the drug. The RPh from the local CVS returned the Rx back to me. So I called 800 number provided by the RPh. The 1st representative obtained all of my Rx, prescription insurance information and coupon information through the phone, told me that they will need to do verification of the Rx before any processing. Then I got hang up suddenly. So I called again. The 2nd representative was VERY rude that she did not want to help at all! Kept saying because she was not the rep helped me before so she can do NOTHING!

My 86 year old mother is on a fixed income and we found that the initial mail order prescription service, through Walgreens, was perfect for her. Ever since CVS took over it has been an utter nightmare. Claims that scripts were sent and never received (costing her up to 3X as much to replace), double billing on scripts and scripts deleted for no reason. There appears to be corruption within this service and the customer service is inept which is more or less the main downfall of this company. Reports have been made to the Postal General for inconsistencies when it comes to the controlled substances not being delivered and I am also taking action through BCBS.

I am being forced to take generic statins despite serious side effects. In the past I have taken the name brand ** and it worked with minimal side effects. They will not approve ** despite my doctor's specific request and a "do not substitute" on the prescription. I know this is all for the sake of revenue. They are putting money ahead of lives and people's health and getting away with it. That is a little disturbing to me. Worst company to deal with. They are quick to point the finger and blame others. They do not care what you need and will give you what they think you need. I'm quite sure they will get slapped with a lawsuit one day when someone gets seriously ill or drops dead from not getting the proper meds they need.

1st time 3 months no problems. 2nd 3 month nothing goes right, no one is in control, everyone lies. You will be lucky if you get any meds. They blame your doctor, and anyone else but themselves. Left hand dont know what right hand does. AVOID THIS COMPANY.

I have recently transitioned from private insurance to Medicare and ended up with Caremark as the preferred pharmacy. What a sham they are running! My doctor ordered ** 300mg 3 times a day. That cost would have been $14.96. INSTEAD, they fill it for ** 300mg 3 times a day at the cost of $115.00. They will not stop the order and they have already taken the $115.00 from my checking. I have income of $629.00 per month. I cannot afford the $115.00 payment for a medication that I could pay $14.96 to receive. They are waiting for the label to be printed and say "we cannot stop the shipment." So my alternative is that I wait for the arrival of the shipment, THEN request a return label, mail it back and once they receive the medication back, they will CONSIDER the refund. I am filing a grievance with them as this puts me out $115.00 vs $14.96 for at least a month IF they actually refund the cost once I return it.

I have been with Caremark for a couple of years through our Cigna Insurance plan. I have been overweight and wanted to get healthy so I spoke with my doctor to get a little boost and tried a couple of meds. Nothing worked until I tried one early last year. It worked and I was able to lose 85 plus pounds in a year and cut my BMI in half. Came off CPAP and stopped my BP meds as well as a frequent kidney stone and was stone free for a year.

I have been on a medication for over 2 years then all the sudden they need a prior authorization from my doctor (because they're CHEAP and don't want to pay for my script, which is ALREADY THE GENERIC). So my doctor submits the PA and over 10 days later they're still saying they haven't received anything and to call back in 2 to 3 business days!!! IF THIS MEDICATION WAS NEEDED TO SAVE MY LIFE CVS CAREMARK WOULD'VE LET ME DIE!! Good thing it only affects my ability to function at work and keep my job!!!

My wife was prescribed a three-month amount of ** by a doctor. CVS only sold her one disc; one month's supply of this expensive asthma inhaler. CVS insists that one month's amount was all the physician ordered by phone. Wrong! We can't EVER reach the pharmacy by phone. I'm glad that as of January 2017, CalPERS is not continuing with CVS Caremark. It is the worst pharmacy with which I have ever dealt with!

So Jan 1 I got transitioned through my ex-employer from Express Scripts to Caremark. I never had problems with Express Scripts. Some prescriptions got carried over, some did not. They really began jerking me around with one generic drug. My doctor wanted to give me an inject-table one in addition to the pill version, single use, forget it, I gave up, for the first time they wanted some deal where the doctor's office calls them and gives them all kinds of details. The office won't do it, they say it takes up a half hour of time. Why can't Caremark just send us a form to fill out? - no, Caremark won't do that. Then on the pills for the drug they did the same thing. Jerked me around for months then finally after a long time they said it would be shipping August 1. But when I checked - oops! They canceled it because as of August 1 - I go over to Caremark Silverscript - the 65 and over one. So now I have to get a new prescription.

After recently switching to Cigna, was informed that Caremark is now responsible for managing my prescription needs. I was told by a Caremark rep that I must fill my prescriptions at CVS, Target and not at Walgreen's where I've been going for years with friendly workers. I had to contact my doctor and have them resend my prescription to CVS where I am now getting what I consider to be less than friendly help with my prescription needs. I feel mistreated and uncared for by the entire Caremark/CVS process and wish that I had the option of filling my prescription at a pharmacy that treats me well and not like a nuisance. The Caremark agent expressed zero consideration for the stress the change caused or the fact that I've been unable to get my prescription filled for weeks and would have to call around to get everything set up so that I could get my medicine at an office further away from my home. Not a happy camper.

Over a year ago I was prescribed a medicine for Neuropathy which is 1 of the reason this medicine is covered. CVS Caremark denied the coverage which cost me over $500 per month out of pocket. The medicine was approved this July and my diagnosis did not change. They are refusing to cover even the past 180 of out of pocket expenses. They try to make things difficult so people give up on their rights for coverage. I WOULD NEVER RECOMMEND CVS CAREMARK - they stink.

Tried to get my name brand medication because it works. No you have to use a generic or appeal. Was appealed. CVS specialty claims they have nothing to with rejecting it. Why do you have to use a lying company when they are thieves? 2 years ago I got my name brand shots for $150. Now it is $350 for generic crap that does not work. So you have to reorder again and they can make more money. Their customer service is just doublespeak. Will be dropping them on the first of the year.

My company insurance just switched to CVS this Jan. It is a retiree insurance program. During January I transferred my prescriptions to CVS and asked a customer service representative, "How much is a 3 month supply?" Answer was it was cheaper to get it filled at the pharmacy and it would be added to my deductible. Of course it was not added to my deductible since it was a 3 month supply. However, I did continue to fill 1 month supplies at the pharmacy instead of ordering 3 month through the mail and I did complain about the miscommunication on the deductible. I had been told since it was a maintenance drug that was OK. Today the price was more than usual and I called to ask why. Now they want me to order through the mail. I have no idea who or what to believe. It is very confusing. Please help! I feel like an idiot.

CVS Caremark - This company is inept bordering on negligence and malpractice. My wife is on a drug that should not be stopped. I have had to spend hours on the phone trying to get the prescription filled. In addition, they call and say they can't get the drug because the manufacturer doesn't have it. This is false because I can get it online. We have to use this horrible company because of job-related insurance and we never had any problems with this drug until we had to deal with CVS Caremark. We didn't know this company would be used until after my wife accepted the job, and we both now regret her taking the job. This is absurd considering that CVS Caremark should be a benefit. Instead it is a nightmare.

Started a new medication and requested generic. Under our health plan we pay $10 for generics. We were charged for the name brand price. It states on the formulary that the Med I want is generic. The company says because it's not a generic of a specific company they can make us pay full price. After several phone calls and getting a lot of runaround, I asked "Teresa" if basically what she was telling me was that they were charging me brand price for a generic because they can. She said yes.

My doctor has tried 3 times to order a renewal of my maintenance medication starting 6/28 and last on 7/7. It never shows up as received even though the doctor gets notified that the eprescribe form was received. The problem seems to be due to I will have a new plan (Silverscript) on 8/01 but I will run out of my current supply around 7/28. My Rx is being filed with my new plan and no one seems to be able to see it since the plan is not yet in effect. Eprescribe has no way to include my plan ID that is seen by the computer. I have tried one last time to get assistance but based on my earlier attempts, I will receive only platitudes about how much Caremark cares about my health. Hah! If they cared they would find a way to help me. My opinion is that anyone can make an error but an error not corrected may constitute fraud.

These people are absolutely idiots. They send one prescription when I don't need it and another, they say according to their records isn't due refill. I've been taking these same medications for years. I originally signed up with them through SilverScript because the local CVS store hounded me about filing prescriptions long before I needed to refill them. I will never renew my membership with them again. Their website is terrible. Please note one example is ** 10mg.

My husband and I have been taking the same prescription since 2008. CVS Caremark sent us information stating that they would no longer cover the prescription unless we had additional testing. CVS Caremark gave us less than one month's notice on this and the first available testing date isn't until October, 2016. We filed an emergency appeal and it was denied. Our concern is that CVS Caremark gave us less than 30 days' notice that they would no longer cover our prescription and now we are looking at the possibility of going four months without it (until we are able to go through the additional testing they require and even though the prescription is given by our primary care physician of 10+ years). After doing some additional research, there appears to be multiple complaints of this nature against CVS Caremark.

My son has been prescribed a medication only available from two specialty pharmacies, only one of which takes his insurance. So I'm stuck with Caremark. Myself and my son's MD have spent no less than 5 hours on the phone with Caremark customer service this week to set up the delivery of this med and then to find out why it never arrived. I was transferred to multiple customer service people, had to explain the whole mess to every new person I talked with, and was told a variety of contradictory things from "we don't carry this medication" to "we delivered it on 5/23 (a previous order)". Some people found his record, others couldn't find it at all. The injection was to be given today and it must be given on a schedule. Caremark's incompetence is seriously affecting my son's health... a matter his MD intends to report to the medical powers that be. If you have a choice, RUN from this pharmacy!

My Dr. wrote a specialty RX for me on 4/27/16. His office called in for the required preapproval process as directed by CVS specialty. It took 3 weeks for CVS to approve it. Today is 6/7/16 - 6 weeks later from original date of RX and I still do not have medicine. I called over a week ago asking for a status in which they assured me I would be getting a call in a matter of days for delivery. Today I was told that the correct CVS didn't have my RX and couldn't fill it until it was transferred.

This corporation continually allows their patients to run OUT OF THEIR MEDS. This is the 3rd time for me, personally. After attempting to find help, I requested to be transferred to a manager, & was sent to someone named "Sherry" who works out of Seattle. She PROMISED to call in a 10 day refill to a local pharmacy, and overnight my refill the next day (Thursday). Thursday a.m., NO REFILL. Called in to local pharmacy, no refill sent overnight. I called her direct line, left a message, and NEVER heard back. I am now on my third day w/o my medication, which NOBODY at CVS/Caremark seems to feel is a problem. I would NOT recommend this company to ANYONE. If you have ANY choice in the matter, DO NOT do business with them.

Coming from Medco, which is the gold standard of mail-away prescription plans, Caremark was a rude shock! Every time I receive an email notification from them, I have to steel myself to go to the website to see what the email is about. I receive too many emails, yet don't receive enough information from them. They are unnecessarily reluctant to name the medication, even when I have logged into the my account. I understand HIPAA rules, but once I've logged into my account, I think it's safe to refer to prescriptions by name, as opposed to Rx or order number. I'm then forced to look up the number so that I know what they're referring to. The "pages" within the site are counter-intuitive and confusing.

CVS Caremark would not fulfill order placed by my MD late December 2015 so the MD resubmitted exactly the same order and documentation January 4, 2016. CVS shipped with a 100% 2016 price increase. I complained vigorously and for safety told CVS to remove my credit card number from their system. I was shocked when CVS shipped the same order again and charged my credit card. At this point I was more than upset and raged with customer service about the fulfillment department's incompetence or duplicity. A sympathetic customer service representative sent me a return label for the second order. I returned both orders. CVS received package. Discover card reversed the charges for me, but CVS Caremark put my account in collection for $82.27. Good luck with that. I'll never do businesses with them again.

I thought that Express Scripts was the most annoying company this side of the IRS until our insurance changed this year forcing us to subject ourselves to Caremark! On the SAME page of their site one medication is listed as "plan-approved" on one line, and "not plan-approved" on the next line. My personal favorite prompted this review. "We are not able to complete your order". WHY??? Would it be too much to ask for an explanation!!? In total frustration I typed "CAREMARK sucks" in the URL line and it appears that I'm not alone!

CVS pharmaceutical coverage is really bad and they deny claims on the fly. No documents exist to say what is covered, what is not, and what pharmacy you have to use for 90-day prescriptions. READ THE FINE PRINT!!! Oh I forgot--- there is no "fine print" because no documents exist regarding coverage. When you call and want to see the rules in writing (to see why you were denied), they flat out tell you they don't have any documents explaining coverage.

My son has asthma. He has been taking the same asthma medication about 2 yrs. The issue with this company - they will only allow 21 day rx refills. The company hardly covers common medications that are often prescribed by physicians. I have been waiting over a week to get his inhaler. Mindful of all medical conditions, they require a medical regimen, so while waiting for approval to fill the rx my son is off his medical regimen. This act an of total disregard for any persons medical care. This company shows no empathy or sympathy for patient care. I plan to continue to let my concerns be known to someone that make some operative changes to this dysfunctional company.

I have been ordering Aubagio from CVS CAREMARK for 2 years. There is a One to One program that takes care of the $50.00 co-pay for this therapy. CAREMARK received the paperwork from the program administrator and never set it up on my account. For one solid year, CAREMARK took money from me and from the co-pay assistance program. I have been trying since August of 2014 to get my money back and although I've been able to recover a portion of what they've taken, I am unable to get back $250.00.

So after getting my ongoing prescription filled and covered just fine for three months, I go to pick up a refill and find that it's not covered. I call Caremark the next business day, by which point I've had to miss two doses. Turns out suddenly I have to get ninety days' worth -- which requires calling my doctor and getting the prescription changed -- at a different pharmacy than I'd been using or get it shipped to my apartment, where there's almost never anyone to receive packages. Thanks a "ton", Caremark. Good thing it's not a fatal condition.

Called 7 consecutive about my medication, only to be told "it will be shipped out tomorrow, expedited". Tomorrow comes with the medication still not mailed. Agents are rude. I am without my diabetic medication going three months, one because of cost. Then my doctor changed it to an alternative they suggested. Only to be told it need prior authorization. My doctor sent it in, two days went by, then told me they need payment source. Crazy, they have my card on file which they billed previous medication without any problem. Today I got another message, they are reaching out to my doctor requesting I should try also however, not one single agent including the supervisor knew what they are reaching out to my doctor for. This is the worst experience I ever had with any pharmacy.

My prescription for Cambia is always denied, despite my neurologist meeting all of their requests. I suffer from migraines and after years of trying different treatments, Cambia was the only medication that worked. My migraines would go away within minutes and I wouldn't suffer any rebound headaches. The last few times I tried to have my prescription filled, I was told by the pharmacists that my prescription had been denied by CVS Caremark. I had to pay for my prescription out of pocket, to the tune of $600+!

My experience with CVS Specialty Pharmacy was disappointing. The folks I talked to were kind and helpful for the most part, but the follow-through was horrible. I always had to call back to get a status, and would be told all is fine. In the end I found out they couldn't process my prescription at all -- and they weren't going to call and tell me! Meanwhile, I'm sitting at home waiting for my promised FedEx shipment of my medication. It's a good thing my life doesn't depend on this medication!

We were with Caremark 5+ years ago and were incredibly unhappy with them but had no choice due to job/insurance. Unfortunately we have been forced to go back to them after being with Express Scripts for years. I was desperately hoping they have improved in the past 5 years but nothing has changed. They are the same unreliable, blame-shifting, frustrating company to deal with. I have changed my phone number with them until I am blue in the face yet they still call old phone numbers and then blame me when my meds aren't delivered. This is just one example, I could go on and on. Do not choose Caremark if you have a choice - you will regret it.

I had insurance coverage through my company through their channels until I was laid off. I received a severance package which included CVS Caremark, however I didn't get the script member card until 3 months later. In the meantime I had to use a personal credit card. I was charged full price for the scripts instead of the insurance card coverage rate. After I submitted receipts for reimbursement they attempted to only reimburse me for the insurance card coverage rate, even though I was covered by insurance the entire time but charged the full rate. I appealed and have since been made whole but it took forever. I am still fighting a second issue in which they continue to stall by asking for additional information. It boils down to my experience with them user-generated left cheek doesn't coordinate with the right cheek. They have the worst customer service I have ever dealt with. I will never enter any of their establishments again.

I sent in my prescription for name brand drug to be filled, 90 day. Caremark held my prescription; contacted my doctor to have generic authorized when they already have my approval for NAME BRAND 90 days! This is not the 1st time! I filed a complaint with Illinois Attorney General. Caremark had no problem putting the blame on me! I AM NOT THE ONLY CUSTOMER WITH THESE ISSUES!!!

I used to use PrimeMail with Blue Shield. Now I have to use CVS Caremark and they are the most screwed up company I have ever dealt with and I have told them so twice. They keep refilling prescriptions I don't need/want and charging my bank account. I have never signed up for instant refills but they keep processing them anyway. These people are dangerous.

By far the worse customer service I have ever had to deal with. I called to refill a prescription and was told by two people it had expired. Finally a third person said it was valid and I could refill it. She quoted me $60.00 and I said that would be fine. They processed the order and charged me $240.00. When the package arrived I did not open it and called to return it. First person said I couldn't return it because they would have to throw it away. I didn't care if the guy shoved it up his ass.

We have been trying to get fertility medication for over two weeks. Caremark has terrible customer service. They transfer us at least four times per call, lose information, don't have a working knowledge of medications, and send any customer complaints to a customer service voicemail. They didn't receive the prior authorization from our doctor (we watched the doctor make the call and send the fax), caused paperwork delays because they didn't recognize the generic brand of the medication we needed, and kept asking for more money.

It's gone on for years. CVS Caremark has no desire to give good customer service. We struggle to get our medications delivered to us. Whether I call or write, they have excuses for why I do not receive my medication on a timely basis. This time for me, it is anti-depressants. It is dangerous not to take them routinely and ongoing. Not taking them can cause people to become very ill and even suicidal from the chemical imbalance and from the frustration of trying over and over to get help and get in touch with someone and have someone pay attention to me, someone to HELP me. If I don't kill myself over the chemical imbalance, my family will kill me for the out of control moods I'm in because the lack of chemicals in my brain are causing me to be very irrational.

I would NOT use Caremark if my employer didn't have them as our only option. I work for a large multinational corporation, myself and many others are working to get Caremark off our benefits plan. I would much rather pay twice as much not to deal with CVS Caremark. Excuses and mistakes every month. When you mail in a script they do everything possible (job security I guess) to put it through the ringer. They say they can't read the date, or the medicine looks to be spelled incorrectly or that they lost the script and will require a new one. Which they try to apologize and admit there is no excuse but it's a national corporation itself and there should be procedures in place.

My son recently underwent a kidney transplant after 2 years of being on dialysis. Finding a kidney was near impossible. However, Caremark lacks the response to help patients keep kidneys from rejecting if they do not care when anti-rejection meds are sent out in a timely manner. When you call, you get whoever and have to start the process again. Worst customer care ever! Caremark is unsafe for transplant patients and should be avoided at all cost! Unsafe practice. Unsafe customer service. Unsafe care! AVOID CAREMARK!

I too have had nothing but issue with this company to the point I am disgusted. I don't know how they still have a license to dispense medication! I have a degenerative spinal condition that requires class 2 meds for me to function; have been on them for years. Currently I still work but I must have these meds to work at all. My employer (a huge national company) switched to Caremark and I have had nothing but issues since - going on almost 2 years. They always claim either it's too early, or that I didn't send it correctly and many other excuses and this last go round has been the cherry on top. They again said I was too early (my last refill was filled 1/5/16 and processed 12/30/15 but it's too early until 3/15/16) - incorrect. Secondly they say they "lost" my scripts but found them and scanned them into the system. This was on 3/18/16 and I should have them in 7 or 8 days.

In June 2015, I had an IUD procedure at my doctor's office. My doctor's office did a buy and bill with the manufacturer and they never received a device from Caremark. Since August of 2015, I have been receiving a bill for $875 and have called them after I received them each month and they told me they were working on it. They asked me to send EOB's and we did that. They asked to speak to my doctor's office and they did after I gave them permission. Each month I spoke to them and they were working on it.

Since our insurance moved to Caremark for mail order, we have had nothing but issues in filling prescriptions for my husband who is a senior with heart problems and diabetes. Since his medications are life threatening if not taken regularly it is imperative we receive refills in a timely manner. Our recent experience is typical of Caremark. We called to refill an existing prescription and were told they would ship on a certain date. They never came so we called back and were told no such confirmation number existed and the rep would try to order again.

I had an existing prescription written for a brand name drug used to manage seizures. On the written prescription in capital letters the doctor had clearly stated that ONLY brand name was to be dispensed. Upon requesting a refill for said medication, the doctor's office was contacted to get the OK to replace the medication with the generic drug. I cannot take this drug, the fillers that are used, along with the variance of the active drug make it ineffective and even dangerous for me to take. I contacted the doctor's office and they assured me that no one at their practice authorized the generic substitute.

I have been dealing with CVS Caremark all through my IVF cycles. They will only allow a certain amount of medication to be purchased from an outside pharmacy, otherwise you have to pay out of pocket. When they do reimburse it's almost impossible. Two times I have sought reimbursement they had no record of me doing so. I fought for months, 7 phone calls later to get $300 back.

My daughter is 13 years old, and is autistic. Since she's been small she's been on the same name brand of seizure medication due to particular allergies and sensitivities that she has when she's forced to take the generic version or alternate form due to differences in dyes and differences in fillers. Even when she has changes in dosage, we have to be very careful. It's the same thing for her ADD medication. Every few months we're forced to go through a prior preauthorization and an exception request justifying why she needs to have the specific medications she takes and the specific brand names versus what the formularies think she ought to try. Because they think they know better than her doctor.

Second time in a row they totally messed up my prescription. I'm on a prescription where I need to have a yearly review with my doctor and get a prior authorization, which I do faithfully every year. This last time I had it done, sent my script in, and the medication never came. I called CVS Caremark to get the status, they said it's on hold. They had no idea why, it was just on hold. Then they said, "oh, you needed a preauthorization." I said, "I got that like a month before I sent the script in." They put me on hold, checked it out, and, "Oh, yeah, I guess you did. We'll send it out." I specifically told them the address to send it to while I was on the phone just to make sure, but they sent it to the wrong address anyway. In the meantime, I'm out of the medication. It comes like a week later. This time, sent in the script 3 weeks early. Never get the medication. Look at the status, it says it's being processed.

Doctors visit on January 27. They immediately sent in two prescriptions. Both require prior authorization which Caremark claimed they never got for 10 days. Doctors office sent it in twice. Company then came back and said they would not approve. Needed to use different medication which required the doctor to send in two new prescriptions. Then Caremark asked for authorizations for both of those. Finally one was approve but the other showed up as cancelled. Need a new prescription.

NEVER NEVER NEVER USE CAREMARK CVS!!! THIS IS A HORRIBLE COMPANY AND THEY CANNOT MANAGE YOUR PRESCRIPTIONS PROPERLY. I needed a refill on a very simple generic statin medication. I needed it for December 15th. I called in November to get the refill started because the bottle clearly said "no refills". I asked them to fax my doctor (whom I know the staff quite well). They returned the fax within 3 hours. Two weeks later, I get an automated phone call saying my doctor needs to order a 90 day supply, which was the original refill order (so unnecessary phone call). I called CVS and said they had not received any answer yet. So, I asked CVS to fax it again. My doctor's office responded immediately. One week later, still no medication. Then I get another phone call from CVS.

I've been trying to get my prescription filled now for FIVE WEEKS. In that time, amongst other incompetence, CVS Caremark has given me THREE different phone numbers for my doctor to call to approve my medication. "As soon as she calls, we can ship you your medicine, as soon as tonight!" they say. When I call in to ask if it's approved, they say they have no record of her call, and give me another number or she'll call and they'll say the account is suspended. They say they'll call my doctor for me, or call me back with a status, and I never hear from them.

I have mailed my doctors prep. My doctor's office has faxed and spoke with Caremark by phone and Caremark themself has call and spoke with my doctor's office, all to get my prep. This has been going on over a year and still they cannot get them. Caremark has one excuse to another. In my opinion, this is a way to save money by forcing the patient to shop local for 30 days, instead of 90 days, and pay more out of pocket. This has been proven by a copy of history and shopping for prices at other locations. They know this.

I had to switch from Walgreens to CVS Caremark due to my insurance changing. I have been trying to fill my prescription for since the beginning of December (it's not February 8th). Every time I call I am routed from one person to the next and then told somebody will call me back. Of course nobody calls back. I have a secondary insurance that picks up my copays. I have given them the information for my secondary repeatedly and instead of entering it as insurance information, they just put it in the call notes.

I have been on the same prescription for years. Now all of the sudden I have to have a pre-authorization and step therapy forms filled out. My doctor has faxed Caremark twice and phoned in. It has been 2 weeks and I still cannot get my prescription refilled. Caremark is the worst! What is worse is that this is a medication that I cannot miss!

My insurance company switched from Medco to CVS a year ago and what a disaster. Last summer they mailed my medication to the wrong address, despite the fact that I called to confirm they had the right one. This week, I called and spoke to someone who told me that the notice saying my Dr had not answered about my refill was wrong and that they had answered and my medicine was in the mail. Today I was told that she made an error. The Dr had not answered the fax. Of course they are closed today, so I can't do anything about it and I'm running out of meds. The only apology I got was that she will be counseled. They admit she wrote that the Dr had replied. In addition, they are no longer covering Ventolin, which is the best asthma inhaler for me. No alternatives offered, nothing on their website with a list of what is covered. Their service is dreadful and their mistakes legion. I'd avoid them if it were possible.

I have been taking the generic drug Metformin for 8 years. Because my wife's employer chose to use CVS Caremark, we are stuck using either their miserable mail prescription service, or using their even more miserable CVS Pharmacy. If we want insurance to cover, we have no other choice. Recently CVS apparently changed pharmaceutical companies that produce the Metformin they sell. The new brand does not work very well, causing my blood sugars to increase significantly.

We have to use Caremark because our insurance company requires it. I'm a very brittle diabetic. I called to get a refill of my insulin. They told me it would arrive by January 23rd 2016. When it didn't arrive, I contacted Caremark again, and this time they told me it wouldn't ship until January 23rd, and it wouldn't arrive until January 28th or 29th. I couldn't wait that long, so I had to contact my doctor on the weekend and get a local fill (cost $170). I called Caremark back and told them what happened. They offered no apology. When I told the representative that it wouldn't matter if I died, he said "I wouldn't go that far." They can do no wrong.

After beginning with a new company, thus changing health insurance my wife got stuck with Caremark as the prescription provider. This company has the worst experience imaginable. Need a prescription? One you've been using for years? One your doctor who knows everything about your situation prescribed for you? These guys will most certainly do everything they can to not help you pay for that. They should be in jail. They take their customers money and don't provide any service. The only money they're spending is on employees to answer the phone and tell people who need their medicine now.

Rec'd letter in Aug 2015 of changes in RX coverage, need pre-auth from Dr office to continue with medication. Rec'd letter approving thru 2017. Sept/Oct/Nov rec'd automated letter stating my RX no longer covered, need to change treatment. Called each time and each time a rep said authorization is on file. I am all set for 2016. I expressed concern that I would experience problems and each time they said no problem all set. Dec 24 RX ran out... They never contacted me or Dr to say ran out. When I called to place my order they then told me. I had to play go between Dr office and them.

In December 2015, I received a letter from CVS/Caremark advising me that they would no longer cover my Qvar or my Proair HFA to control my asthma. No alternatives were given. Fast forward to January 18 when I go to the doctor for an acute asthma attack. The doctor tries prescribing different inhalers - hoping for coverage. NOPE. So, I call CVS/Caremark. NOT ONE INHALER WILL BE COVERED. All inhalers have been increased in price by 500%. I can get the medication, but then have to purchase a nebulizer (which is rather difficult to carry for emergency use). So, in conclusion, CVS/Caremark has decided to stop treating asthmatics as a class of patient. I wonder who is next? Diabetics? Cancer Patients? High blood pressure patients? BEWARE - YOU could be next.

Because of expense, I have to use mail-in pharmacy. I sent in for refill and received an email that my prescription had been filled. Then days later I was told the manufacturer was back-ordered and be last of January. Got new Rx and sent it in. Their phone representative told me "You call company and ask them what's the problem?" Thought that was their job.

Ever since joining this company for my prescriptions I have had nothing but rejections for them. I have tried appeals with my doctor's help. These are not new scripts, these are ones I am bringing forward from my last insurance company and I have been on for over 6 six years. At this point I can't even get any medication, they just said no. What right do they have? I had to file a complaint against my last insurance company just to get the correct dosage of medications, looks like I will have to do the same. Just want to tell people, you can file a complaint against them with your state and that really gets your problem resolved. Go online to your state insurance board and you will find an area to file a complaint. It's pretty straightforward. Just have receipts, copy of scripts, etc. Good Luck, cause they suck.

I was getting my prescriptions at a local pharmacy until CVS Caremark refused to allow them to continue to fill my prescriptions. I called November 23rd to sort this out and was told that CVS will only allow you to fill what they consider "maintenance" prescriptions three times at another pharmacy before making you use a CVS pharmacy or their mail order service. I don't have access to a CVS pharmacy. My city doesn't have one. The nearest CVS is over 60 miles away. I don't like the idea of using a mail order service and not having access to a pharmacist but it seems I have no choice because Caremark says so. I signed up for mail order and was assured my prescription would be sent to me soon. I asked if there was anything they could do in the meantime because I am out of medication and they said no, they can't allow it to be filled at another pharmacy and there is nothing they can do.

I have seen a lot of negative reviews about Caremark. I too have experienced a lot of phone calls where the employees that I talk to knew little or the wrong information. When I called into Caremark on the 14th of January, I was fortunate enough to get Lacontra ** to pick up my call. She was very friendly and caring. She did a lot of research to get to the bottom of my complaint or issue. When researching, she would always update me every minute. That made me feel like I wasn't just a #!! I commend Lacontra! She is an excellent employee with people skills. She is a Keeper! The state of Tennessee should be proud to have a citizen of her caliber!!

OMG, I have just gone through the most remarkable agony with this company just trying to get one Rx filled pursuant to a Medicare Plan D policy. Their phone reps know literally nothing and have access to no information. When I asked them how many bottles of insulin would be included in my order, they repeatedly started talking about some many units per day, but could tell me the quantity of bottles. They didn't send the right amount, of course. Subsequently, I had over 15 phone calls with them. I never was able to reach any responsible party at CVS. No one knew anything, no one cared one bit and no one ever had any authority to fix their errors. I'm stuck with this Plan D Medicare provider until the end of 2016. I strongly recommend using a different company.

I have dealt with many insurance companies and many prescription managers and this one is the worst. I have had a very serious illness for the last 12 years during which I have dealt with several insurance companies and prescription managers. Not one of them ever refused paying for the medication I need to keep my illness in check. Well, enter Caremark which has refused to approve my medication since November 2015 claiming a prior authorization process that includes a pregnancy test in the prior 14 days!!! I had a ** test done, my doctor sent the ** results to them and now they claim they never got them. So not only have I been without my meds for over a month, I am relapsing for which I blame Caremark. If my doctor thinks I can take this medicine (as I have been doing for the last 12 years) without a pregnancy test, who the hell these people think they are as to question what my doctor does???

I'm always waiting on my prescription from these guys only to find out it's been cancelled for some reason, or my card didn't go through even though I was told weeks ago, it was all processing and all good. These people didn't even have the right number or email, had to explain it to them multiple times. They have no empathy or competence. This is people's medication you are dealing with! I'm not calling you for my own amusement. So I am forced to use your awful mail order service for my "maintenance" medication or pay full price at the local pharmacy. I'm sick of this company. You are literally making me sick and I don't even have my damn medication to help me out. You need to make changes.

I continually have to jump through hoops every time I attempt to refill eye drops for glaucoma via Caremark mail order service. The name of the eyedrops is Zioptan. They are not the standard generics as I have an allergy to the preservatives in the generic flavor of the drug (lantanoprost). Needless to say every time I ask for a refill (CVS will not allow me to do auto-renew), I get a reply that I need to contact my doctor. My doctor has already filled out a prior authorization for the drug but I have to do through this hassle every time.

On 11/29/15, I sent in a request for a prescription order via post office mail box. On the request, I indicated that I authorized payment via electronic check and was opting for expedited shipping. On 12/7/15, the website indicated that the order was being processed. Same thing 12/8/15 and 12/9/15. When I called today, 12/9/15, I was told the order was on hold because they needed authorization for the payment to go through from me. After I verbally authorized, I was told they needed a method of payment. After telling them to use the electronic check which was on file, as I clearly indicated on the form sent to them, I asked when they were going to contact me about this so the order could be processed. I was told, "We just got your request yesterday. We were probably gonna call today or tomorrow." This conversation was at 6pm. When I asked to confirm the expedited shipping, I was told no, standard mail.

I have been dealing with Caremark since July of this year. The very first time that I tried to fill my daughters medication they kept telling me that they had no RX on file for her which I found out later was because they were looking under the wrong person. (Not even a member of our family on the plan, someone I had never heard of before) and they never even figured it out. My daughter's doctor's office had to call to tell me they were asking for an RX under the wrong name. Every time I get on the phone to call them I can expect to be on the phone at least 45 minutes, usually longer though. They transfer you from department to department and every person tells you that they cannot help and have to transfer you again. It's almost like some sick game they play with their members.