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Finance of America Reverse Reviews

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About Finance of America Reverse

Finance of America Companies helps retirees by offering a range of home financing options, including reverse mortgages and home improvement loans as well as home-sharing services. As of April 2023, Finance of America acquired American Advisors Group (AAG).

Visit www.financeofamerica.com
Pros
  • Refinancing options
  • Loans up to $4 million
  • No origination fees
Cons
  • Proprietary product only in 28 states

Finance of America Reverse Reviews

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    Page 21 Reviews 2775 - 2925
    Verified purchase
    Customer ServiceStaff

    Reviewed June 17, 2016

    I had saved up some money and I thought that would carry me over. Then my daughter ran into a few problems and I had to help her, and it depleted my savings. That’s the reason I did reverse mortgage. I went online and picked Finance of America Reverse. They told me when I made all the plans, they were gonna send my insurance company the balance of what I owed which as $600 and some. I did it in a hurry. They did all the work and I haven’t had any problems.

    But the problem I have now is that Citizens Insurance sent me a letter that they are going to cancel mine because they received the checks but Finance of America Reverse put the wrong name on it. So Citizens sent it back and I hadn’t gotten anything from them. I’m in a pickle and now I stand a chance of losing my house insurance because of it. I’m very alarmed as I don’t know what to do. I wanted to call them as I'm really nervous about it.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    JoAnn,

    Thank you for leaving a review with Consumer Affairs. Glad to hear your process went well. I will have someone follow up on your case.

    -FAR

    Verified purchase
    Staff

    Reviewed June 16, 2016

    There are some things that we wanted to do and we didn't have the finances to do it. So, doing reverse mortgage seemed like the right way to go to do it. Choosing Finance of America Reverse had a lot to do with the way things were explained to me by Cindy when I was speaking with her. I spoke with somebody else out of Birmingham and this guy was a know-it-all. He expected me to know everything and it really turned me off. Cindy was very helpful and insightful in giving information and explaining things to me where I understood them, and she was not pushy about it.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for placing a review with Consumer Affairs. Its good to hear we were able to help you understand the entire process.

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 16, 2016

    I chose Finance of America Reverse because of the reviews. I was looking to free up some money and eliminate my monthly bill. My loan officer was very helpful. He did the research online and read about quite a few different companies. We made a call and a young lady named KC helped us on the phone and was very upfront. I got the same response from a gentleman when I did the counseling. He was representing another company and his input was basically the same as what I received. I felt pretty good about it and we went ahead and did it. The experience was great and seamless. The process went very easy and smooth between KC and the appraiser. He was very friendly. Everybody seemed to be very good and very professional.

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    Verified purchase
    StaffLoan Process

    Reviewed June 16, 2016

    I know a little bit about the business so I know those that pose and just make promises they can’t keep and those that make reasonable promises and I felt that Finance of America Reverse could do what they say and they were very professional. The loan officer was great. She met all their promises, got everything done on time and worked hard.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 15, 2016

    I posted on the Internet about wanting to find out about Finance of America Reverse. A member of their team saw it and called me. We went to a counselor paid by a government grant and she gave us all the right questions to ask, and I was satisfied with the answers I got. The loan officer was very nice. So far, we’re pleased with Finance of America.

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    Verified purchase
    Staff

    Reviewed June 15, 2016

    Finance of America was better than the other companies. I spoke with one of their reps and she was very helpful. Everything that I asked her to do, she came through and she stood by her word. I'm very satisfied.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 15, 2016

    The rep from Finance of America Reverse went over with us, then he took time to go over with our kids on a conference call. He’s very thorough. It is a long process, but they’ve got a great plan and so far, everything’s been really well. There’s a lot of trees that are cut down unnecessarily, but other than that, it’s been excellent.

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    StaffRates

    Reviewed June 14, 2016

    We cannot say enough good things about Finance of America Reverse and the people we worked with. We checked out numerous lenders before settling on this company. Finance of America Reverse had the best rates of anyone we talked to and as we found out, the best company and people. Chris **, our adviser is as far as we are concerned the best and easiest person (and most fun) to work with in this business. Our processor, Esther ** is an angel. She worked through a very traumatic problem, getting it resolved in record time which allowed the mortgage to close in less than a month. Without the guidance and help of these two people I feel this mortgage would either not have been completed or would have taken possibly months to close. Thank You Finance of America and Chris and Esther.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2016

    The people at Finance of America were very professional and as far as we know right now, they led us in the right direction. We have spoken on the phone with Ella, a representative out of California, and she was very personal. Even though she was in California, it seemed like she was in the living room with us. She was very professional and polite, and knew her business. Her guidance was very enlightening and acceptable in what we wanted to do.

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    Verified purchase
    StaffRates

    Reviewed June 14, 2016

    I decided to retire but there's still six years more to go before my property will be paid out. And when I retire, my social security pension is never enough to pay the mortgage and other bills. I was really worried. I heard about reverse mortgage before but I doubted because all I hear is I will be losing my property if I do it. I didn't mind at all, then I went into the computer, studied it, checked it, and thought maybe this will help me. The Finance America loan officers were very helpful, especially Toby who was also very nice. I've been telling friends about Finance of America Reverse because like myself, when I first heard about it, that they'll be losing their property if they get into reverse mortgage. So I'm explaining it to them that no, it is still their property. I'm very satisfied with Finance America but I'm still worried about it since interest is added to the loan amount, so the loan amount will be increasing every year.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2016

    Finance of America Reverse's cost was more reasonable than a lot of the other companies. However, I had a problem with them. We had a little incident with the insurance company and we had to sign a check and send to Finance of America. We sent it certified and we didn’t get the return receipt until two weeks later. So now, we did it again and still we have not received anything from them. It seems like they would have addressed it sooner than they did because then we had to wait until the check was canceled because it didn’t show up to two weeks later. Now, they got a whole lot of questions about the contractors and we have not received a dime yet.

    It’s ridiculous. They should have more consideration for their clients and not have to make them wait for 10 days. It’s been over a month and we haven’t heard from them yet. We sent another check with our signature because it’s three-party. If Finance of America is still holding it up, they don’t care. I’m not pleased with Finance of America and I’m very dissatisfied with the way they handled this incident. They need to make adjustments because we had a lot of damage. We couldn’t even stay at home and Finance of America is dragging their foot. We had to have all these floors pulled up, had to go to a hotel and had nowhere to eat.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Audra,

    Thank you for leaving your review. We will contact you to answer all of your questions shortly. Sorry for the delay and any inconvenience.

    -FAR

    Verified purchase
    Staff

    Reviewed June 13, 2016

    I'll be 69 years old in November and I still lack about six years having my house paid for. And if something happened to me, my wife wouldn't be able to make it, and that's what made me choose a reverse mortgage. The gentleman I was dealing with from Finance of America was very pleasant and he seemed knowledgeable. I later found out I could've probably done a little better somewhere else but I'm okay.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Perry,

    Thank you for your review on Consumer Affairs. We're happy to hear you had a good experience!

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 13, 2016

    I decided a reverse mortgage was what I needed to do and John, the Finance of America Reverse rep I talked to, was the most efficient person I'd ever heard. He called me back immediately unlike the other companies who didn't call me back for days. Every time I wanted to get something done, he got it done. The loan officer was courteous.

    Their guidance was adequate, but my concern right now is I paid my taxes but I need to know how to contact Finance of America and let them know that I did. I also wasn't alerted to the fact that because taxes are paid in arrears, they were not paid this year. I was really disappointed with that as it should have been part of the package and I should have been told in advance. I used to sell real estate and know how banks take care of this, that's why I was mortified when I had to pay it. I need to get ahold of them. Otherwise, I would be sent a nasty letter saying that I better pay the taxes because if I don't, my house would be reclaimed. I could budget for it monthly after that, but I didn't know I had to come up with this huge lump sum. It was very upsetting.

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    Verified purchase
    StaffLoan Process

    Reviewed June 12, 2016

    We have a house that's too large for us, and my husband is not extremely well. He doesn’t walk without assistance due to a fall he had almost two years ago so we had used a lot of our money for our savings. We owned our house free and clear so it's open property around us and we needed to have a new well and a few things like that. A year ago, we had applied for a reverse mortgage with a local company here in Tennessee and it was not approved. So last October, a gentleman contacted me from Finance of America Reverse and said, "I see where you have applied for a reverse mortgage and I can imagine why you couldn't get one. Maybe you might with us. Take a look at it and see if we could help you." At that point, we were over it. We waited a couple of months and he kept calling off and on a little bit every now and then. Then we decided to allow him to do that.

    The loan officer was excellent, cordial, and informative, and worked hard. He even included information about things we could do later on in another year or so. I think we got a lot of good information from Finance of America Reverse beforehand. The only thing was that we did have to do a lot of running to get paperwork and things together, but other than that, everything went extremely well. It was a positive experience.

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    Verified purchase
    Loan Process

    Reviewed June 12, 2016

    I needed to pay some bills and take care of the house, so I went with Finance of America for a reverse mortgage. I talked with the loan officer to ask if I could get a VA loan so I wouldn't have payments. It's better than paying 600 bucks a month. I've been doing fine and I'm pretty pleased with the experience.

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    Verified purchase
    StaffLoan Process

    Reviewed June 11, 2016

    We decided that we would go for a reverse mortgage and it’s worked out well so far with Finance of America Reverse. The loan officer tells us whatever we wanna know and was very helpful. Everything was good with them.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Linda,

    Thanks for the review. Happy to hear our team was able to be helpful during this process.

    -FAR

    Verified purchase
    StaffLoan ProcessRates

    Reviewed June 11, 2016

    My mom had a mortgage and we rewrote it with Finance of America for a lower interest rate. I did most of my mom's refinance with them because I have her power of attorney. We went with them because they had the best rate and the individual who was helping me was very persistent. He was very helpful and every time there was a roadblock, he helped me get around it. However, we had to go through a lot of stuff to get the refinance done because the mortgage was in a trust, and so there were a lot of things the rep didn't know we needed, and the underwriters kept changing things, but that was the only bad experience we had with them.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Hi Don,

    Thank you for taking the time to leave a review with Consumer Affairs. We are pleased to hear you had a great experience with your Reverse Mortgage Specialist and we appreciate you choosing us for your mother's refinance!

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed June 11, 2016

    I had a lot of damage in a part of my house and it seemed like it's time to go through things and get on an even ground. It seemed like a lot to go through but I saw the wisdom of the guidance from Finance of America. By the time it was over, I was very pleased that it all went very smoothly. Their loan officers were very kind, pleasant and gracious.

    Thanks for your vote!
    Verified purchase
    StaffLoan Process

    Reviewed June 10, 2016

    I had a great experience with Finance of America Reverse. The man that handled me out at Indianapolis was spectacular.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2016

    I had lost my other home in a fire, and I took the insurance money and paid cash for this house I have in Palm Desert. I paid it off, and then I bought it for cash after. I decided to take a reverse mortgage so that I could continue to keep the house because I didn’t want payments. And my taxes were really high, and I had to do some home improvement. I also had cancer and had high medical bills. I called my reverse mortgage company, which was Celink, and they told me they didn’t know reverse. They didn’t do them themselves but they used Urban Financial, which changed their name to Finance of America Reverse.

    Then I met their rep Caitlyn and we became friends. When I decided to do it, I didn’t want to use anybody but her. She helped me every step of the way. I didn’t have to think or do anything. She did it all for me and kept me posted, and she did a good job. She follows up on every little thing and is a superb human being. The only thing is that during the first year, I can’t take much money. I can’t take more than $10,000 that first year and I need to buy a car. I had to wait for the second year, and it mainly forced me to save money. Other than that, Finance of America does a lot of different things and they're pretty good. They find and get it all down, facts and everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 9, 2016

    We had some debt to pay off that we wanted to take care of so I looked on the internet and Finance of America Reverse had really good reviews. I filled something out on the internet and the guy we worked with called me right away. He was really professional and really nice. Everything went really smooth and we were impressed with how everything went. He even gave me his manager's phone number. If I call them, they call me right back. They were always available. I was very pleased. It worked out really well.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Hi Carol,

    Thank you for taking the time to leave a review on Consumer Affairs. It's great to hear that you were pleased with your Reverse Mortgage Specialist and our overall service. We certainly appreciate your business!

    -FAR

    Verified purchase
    Staff

    Reviewed June 9, 2016

    So far, our experience with Finance of America Reverse has been fine. I got it for the extra income, mainly for my daughter. Their sales rep was so persistent so we went with them. He did a good job.

    Thanks for your vote!
    Verified purchase

    Reviewed June 8, 2016

    About 3-4 years ago, I refinanced my first mortgage with 15-year note. And then, my financial situation changed a little bit and the mortgage has become too expensive for me. I thought then that if I do a reverse mortgage, I don’t have to pay anything anymore. So, I did that with Finance of America Reverse. It’s only been a couple of months old but everything went very smoothly. It was fast and it went according to how everybody told me it was going to go.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Hi Gregory,

    Thank you for taking the time to leave a review with Consumer Affairs. Very glad to hear the the process went smoothly and you are now enjoying no mortgage payments. Please let us know if there is every anything else we can do!

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed June 8, 2016

    I got the help of Finance of America Reverse to pay up my credit card so I won't deplete my savings. Despite a lot of paperwork, they were good. The guy I dealt with was very nice, considerate and helpful. Now I want to know if they also reverse mortgage on a mobile home but the guy who I dealt with won't return phone calls.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Billy,

    Thank you for leaving a review on Consumer Affairs. Glad to hear you had a good experience with our team. We will have someone call to follow up on your inquiry.

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2016

    Things got really tight money-wise because I live on my social security and I had a 15-year home equity loan that I was paying. Over $400 a month was going to pay that out of my social security so that left me with $600 a month to live on. It got too much I couldn’t do it. I looked into a couple of different companies and then I chose Finance of America Reverse as I liked the person I dealt with. He was really nice on the phone and he kept in contact with me mostly every day as the thing proceeded. At the beginning, they kept saying it would only be two months but it turned into six. I started in October and it didn’t get finished until the beginning of April. It got delayed by a lot at the end. Then it’s been a couple of months since I got that $400 a month back and so far, so good.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Hi Elena,

    Thank you for taking the time to leave a review with Consumer Affairs. We are pleased to hear you had a great experience working with your Reverse Mortgage Specialist and that the Reverse Mortgage had a such positive impact for you!

    -FAR

    Verified purchase
    Customer ServiceRates

    Reviewed June 7, 2016

    Someone from Finance of America called us and said that we can stay in our home without making payments. They kept calling us and telling us what a great deal it was so therefore we chose them. We didn’t realize how much the interest rate and the cost. It was phenomenal which was a big shock for us and it really blew us away. I guess we really didn’t fully understand. Then they sent someone out here to the house for us to sign papers. If we did it all over again, we would probably have gone to a title company and have people explain what we did, but it's too late now. We're not sure what we're gonna do next.

    I got no guidance Finance of America and the statement that we don’t have to make payments wasn’t true. We still have to save at least $700 and an amount per month to pay taxes and other stuff we didn’t understand. I think that they shouldn’t call over the phone. They shouldn’t sell things to you and say it's free when it's not. I think that it was misleading. I would never recommend them. It's a bad thing to do and I don’t know how to get out of it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Angela,

    Thank you for submitting your review on Consumer Affairs. We would like an opportunity to understand what happened and answer all your questions. You should hear from us shortly.

    -FAR

    Verified purchase

    Reviewed June 6, 2016

    Finance of America Reverse was good and I like it. However, the loan officer did the reverse mortgage three times and I had to pay for it three times as well in which it should have been once. They said that it wasn’t going to be appraised and they got somebody to do it and appraised it lower than the taxes. It was a tax evaluation, it should have never been done, but I’m okay with it though.

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    Finance of America Reverse was excellent. Dominick was very wonderful and a very good agent to work with. I'd recommend them.

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    Verified purchase
    StaffLoan Process

    Reviewed June 5, 2016

    I bought this house and it's just me so I decided having a reverse mortgage was the best thing to do. I talked to three mortgage companies and they’re almost the same so I went with Finance of America. The loan officer was really nice. We’ve talked and they sent me paperwork that I filled it out and they called me. It didn’t take long to do it at all.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Cynthia,

    Thank you very much for the review. We appreciate your business and wish you the best!

    - FAR

    Verified purchase
    Staff

    Reviewed June 3, 2016

    I purchased my home in 2007 and due to my professional and personal situation I was forced into an "owner finance" situation. When I decided to do the reverse my situation and the mortgage were a challenge however Olivia and Erica and the Reverse team were and are amazing! When we had a challenge they made sure I knew what to do. They guided me on paperwork and made sure that every detail of my package was handled in a professional and timely manner. I will happily and actively work to refer others to this amazing professional group!!!

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    Finance of America Reverse
    Response from Finance of America Reverse

    Judith,

    Thank you so much for the review. Really happy you had a great experience!

    - FAR

    Verified purchase
    StaffLoan Process

    Reviewed June 2, 2016

    My wife and I were so happy we were able to secure a reverse mortgage thru Finance of America, our specialist J **, was so knowledgeable of the entire process, she answered all our questions, was so caring, and from start to finish it only took 20 days! Now, we have no mortgage payments, have money to spend so we can enjoy our retirement more and not have to worry!!! It is a blessing to our lives. Thank you Finance of America Reverse, and especially J. **, can't Thank You enough!!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 2, 2016

    The agent that I talked to from Finance of America Reverse had promised faster response than the others and a cleaner process getting it done, that’s why I chose them. She seemed to know what she was doing and seemed to be willing to try to push things along without a lot of re-deals. The guidance I received in making my reverse mortgage decision and discussing my retirement options was a long process but I had already researched it. And they explained the various options so I was satisfied with them.

    However, it took longer than promised and that was a point of irritation. Since we had absolutely no complications, we had no mortgage on our house, we were the perfect candidate, and everything got done. And then there was three weeks of arbitrary waiting. It’s nothing but paperwork on their end and that was annoying. Also, they renamed themselves twice during the process. But other than that, the experience was fine.

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    Verified purchase
    StaffLoan Process

    Reviewed May 26, 2016

    I did a lot of research and Finance of America Reverse was one on my list. I decided to go with them because they were very personable, helpful and knowledgeable. Their loan officer was very good. They gave me all the knowledge that I needed to have and wanted to know. They also gave me the best program and closing cost. Choosing a reverse mortgage was the best thing for me to do. Living on Social Security and not having to make a house payment helped me tremendously.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Patsy,

    Thank you for taking the time to review your experience with Finance of America Reverse. We are so glad to hear that our loan officer was knowledgeable and helpful. Thank you for letting us earn your business.

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 25, 2016

    I did a little bit of research on reverse mortgages and I liked what Finance of America Reverse had to offer and the program that it was set up on. I talked to a consultant and I was impressed with what he had to say. The guy that I worked with explained everything in detail. Their loan officer and I had a little bit of contact for a while. I’d check in with him and he’d call me. He seemed to be right on top of everything. He was extremely cordial, polite and very knowledgeable about the programs they offer. The guidance they gave me was a definite plus too. If there was any question I had, I would ask and they would answer it. They were extremely professional and they knew their business.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Joseph,

    Thank you for letting us know how your experience went with Finance of America Reverse. We appreciate your kind words, and we appreciate your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 25, 2016

    I can't say enough good things about this company and the people who helped me. Chris ** "held my hand" and explained everything as we went through the process. He was very professional and never seemed rushed although I took a lot of his time. He made the process easy and fast. Mary ** was also very helpful in finishing up the loan documents and was very professional. Some items were hard to get but she kept at it until they responded. Overall, it was a great experience.

    Thanks for your vote!
    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Kathryn,

    Thank you for sharing your experience with us. We will pass along your feedback to Chris and Mary to share with their teams. Every reverse mortgage is unique and we are glad to hear they were able to help get even the difficult parts wrapped up for you. Thank you for your time and your business.

    -FAR

    Verified purchase
    Staff

    Reviewed May 25, 2016

    I was in trouble with my taxes and Finance of America Reverse made offers to me that sounded good so I chose to have a reverse mortgage as part of my retirement plan. The lady that took care of my case was wonderful. I got enough money to pay off my credit cards and taxes. They told me that I’d never have to pay my taxes again. I have an extra $1000 because the taxes weren’t paid off. Now, I have to come up with $6000 in taxes so I’m a bit upset with them. There’s no other solution for me. I’m dissatisfied because I have the same problem that I had last year. I thought I would never have to worry about my taxes again but now I’m back in the same hole again. But the thing that kills me the most is that I’m paying taxes on $158,000 but my house is placed at $85,000. I don’t understand. I’ve lived in this remodeled house for 41 years and I might have to sell it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Janet,

    Thank you for placing this review. We will be contacting you to get a better understanding of what has happened.

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 24, 2016

    I got to thinking about how nice it would be to not have a house payment and that I wanted to buy a new motorhome to travel a bit, so I figured having reverse mortgage as part of my retirement plan is a good way to do it. My mind was made up already, so they didn’t influence me in any way. I needed to find someone to do it for me which Finance of America took care of. I put a request in the internet that I was interested, and they were one of the ones that called me back. Everything was fine. They were very courteous and called back when they were supposed to and did what they said they were going to do, so I was quite pleased with them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Andrew,

    We are really happy that the reverse mortgage met your needs. Thank you for sharing your experience!

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed May 23, 2016

    Things went all crazy and mixed up when I had applied with another company. Luckily Finance of America Reverse called me and their enthusiasm went to me. I felt they could do it and it seemed like they were making progress. All the other ones I went to were saying that I have to get this and that and sounded too negative to me. I have another $9000 escrow that Finance of America Reverse's holding until a year later. They did what they said they were going to do and I’m very happy with it. They were more than outstanding and I would absolutely recommend them.

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    Verified purchase
    StaffLoan Process

    Reviewed May 23, 2016

    My experience with Finance of America has been great. I looked into a reverse mortgage to have money left over to do what I needed to do to my house and not be straying, and I went with Finance of America because the loan officer helped me with the process. In fact, she was helpful with everything for me to understand how everything worked, and she let me know what went on. She explained how I wouldn't have to pay an insurance payment, which was included with my loan, and so with my taxes. She also explained how I wouldn’t lose my home and still live in it. That was very helpful. It is good for elderly people to have Finance of America available.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 22, 2016

    I wanted to do away with a house payment and have extra money to pay some bills, and two people I knew had used Finance of America Reverse and that's who they recommended. Their loan officers are great and provide really good guidance to me. The one that came and talked to me went over the process well and the guy that I dealt with over the phone explained well when I had questions. I’d highly recommend Finance of America Reverse.

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    Customer ServiceStaffLoan Process

    Reviewed May 21, 2016

    It seemed that Finance of America Reverse's terms were better than their competitors. It came down to three different ones and the closings costs were the least expensive was with Finance of America. The guidance I received from them was excellent. I want to give some credit as well to Ellen, the loan gal I was working with, who was very helpful from the initial application to the very end. She was always very good about emailing me and then following up with a phone call whenever there were any changes in the application or whenever we were waiting on something to happen. Then we had a closing cost estimate at one point and I was a bit skeptical as to whether it could really be honored in the end, but she assured me that it would be, and she delivered what she promised. I didn't expect that so I was very pleased.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Steve,

    Thank you for taking the time to tell us about your experience with Finance of America Reverse. We will be sure to share your feedback with Ellen and her team. We are happy that she was able to make this process smooth all the way through. We strive for excellence, so we are also glad to hear that we compared so well with our competitors. Thank you for the opportunity to earn your business.

    -FAR

    Verified purchase
    Loan Process

    Reviewed May 20, 2016

    I’m retiring, so I needed to take care of some past bills and consolidate everything. I wanted to get all our debt taken care of so I called Finance of America Reverse and they sent me some papers. I went through all the process and their loan officer has been good. I got some of the money that I needed to help out but the problem was when I got the property appraised, it wasn’t enough. I dealt with what I needed and I had to redo it so I could get more money to take care of some more stuff. Because I didn’t really get the amount I wanted, I’m still gonna get more money but I could’ve needed it a lot sooner. But we’re not doing too bad since I got some of the money that I needed to help out.

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    Staff

    Reviewed May 20, 2016

    Charity ** is very good at her job. She has genuine people skills along with hard work and perseverance. I can't say enough how good she does her job.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Gregory,

    Thank you for taking the time to us know about your experience with Charity at Finance of America Reverse. We will be passing your feedback along to her and her team. We are so glad she was able to give you stellar service.

    -FAR

    Verified purchase
    Customer ServiceLoan Process

    Reviewed May 20, 2016

    Finance of America Reverse gave me the fastest response so I went ahead with them and did the reverse mortgage. They did exactly what they said, and did it quickly. It was a pleasant, efficient and functional experience.

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    StaffLoan Process

    Reviewed May 19, 2016

    I needed some cash flow so I had a reverse through a bank and whoever they turned it over to. When I found out I could refinance, I talked with the loan officer from Finance of America Reverse who was really helpful through the bank. We went through the mediation and everything went smooth and satisfactory.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Homer,

    Thank you so much for your review. We are glad that everything went smoothly with your Refinance. Thank you for the opportunity to earn your business.

    -FAR

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    Customer ServiceStaff

    Reviewed May 19, 2016

    The local city of Providence has been saying they're going to foreclose on the house because there's some money owed to CitiMortgage, which is all supposed to have been taken cared of at the beginning. I have never heard that I owed CitiMortgage. The Providence people dispersed some lawyers and sent me some letters which I promptly ignored. I phoned them four times, and they rang me four times. Neither of us was ever here. But I left a long message about the fact that I had gone to this reverse mortgage and I didn’t owe them anything. I haven’t heard back since. So if anyone comes to value my house for resale, I shall boot them out… But they rang me again and named these reverse mortgage people where I got it from. I bought it from the reverse mortgage and then it’s got a different name now, which is Finance of America Reverse.

    So I rang somebody there and told him about the situation. He said, “Well, don’t worry about it.” They’ve taken care of everything. And so therefore, I didn’t worry about it. I haven’t heard from the town whether they're processing a mortgage sale or not. But all of this went on and I was thinking about getting another lease or I’ll just take it down to my lawyer and let him sort it out. But everything else was absolutely fine, and Finance of America was excellent.

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    StaffLoan Process

    Reviewed May 19, 2016

    I had a land contract on one of my properties and Quicken wouldn't do it because of that, so I went to Finance of America Reverse who told me they could get it done. The loan officer had good guidance and the way they handled the process stood out for me. It was great and I have no qualms about it.

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    StaffLoan ProcessRates

    Reviewed May 18, 2016

    My brother who passed away loaned on this house but now I couldn’t afford the monthly payments so I went to Finance of America for reverse mortgage. I was disappointed because in their TV commercials, they kept on saying that you get some money back when they pay your loan off. But they didn’t explain to me that my brother’s loan was too much that’s why I didn’t get anything. I just found out from someone whom I told them about doing the reverse mortgage. He said, “If you got a higher loan when they pay it off, you don’t get the monthly payment. But if you got a smaller loan and they pay it off, then you will get some.”

    But then they explained to me about paying my own taxes and home owner’s insurance after paying the loan off. I knew it already because I had two loans on the house and that’s when I paid it off. The only fall down the back is you have to pay that loan off too. They charged me 3% interest only because the last person who owned the house got the interest as low as he can get. I don’t think it can get any lower that 3% which isn’t too bad. The interest rates are probably going back up anyway so I did this last year.

    They say on TV that it’s not for everybody because it all depends on what your situation is. I’m on social security, so that’s all I got. A lot of people told me not to do this, but it’s working for me because I don’t have a family and I just couldn’t afford $800 a month as payment for 30 years. (My brother took out for 30 years and I only paid 10 years on it, and that’s after I gotten it.) With them, I can save $800 a month. Also, Finance of America's staff were nice and weren’t pushy. Two ladies were calling all the time telling me what’s going on. It worked out okay.

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    StaffLoan Process

    Reviewed May 18, 2016

    I handled the reverse mortgage process with Finance of America Reverse for my care patient, Vince. It was fairly enjoyable and we were very happy with it. The representative we worked with, Julie, could not have been better. Everyone really pulled together. We were able to save the house with about two to three days to spare before it went to auction. Vince has lived in this house since 1959 so it was a life-saver. They've simplified the process and they took care of Vince just in time. Moreover, we developed a relationship with them and they with us. Julie has kept in touch and checks in on occasion even though our business with them is technically finished last January. Our experience with Finance of America was probably the best one we've ever had with a corporation.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Shawn,

    Thank you so much for your feedback. We will be sharing your kind words with Julie and her team. We cannot be happier that Julie was able to help Vince at such a crucial time. Our clients are our top priority, and we are glad that Julie is embodying our values as a company. Thank you again for letting us earn your business.

    -FAR

    Verified purchase
    Staff

    Reviewed May 17, 2016

    From what I read, having a reverse mortgage as part of my retirement plan sounded good so I thought I'd give it a try. Finance of America Reverse was one of the first companies that I went to and they seemed fine with me, so I just stayed with them. They walked me through everything along the way as far as what credit line to expect. They were very helpful whenever I had questions about things that they needed from me and were very easy to deal with. They made something that I didn't understand completely understandable and easy to get through. I thank Finance of America Reverse for all their help and I'd recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Mary,

    Thank you so much for your review. Reverse mortgages can be tricky at times, and we are very glad to hear that our loan officers were able to make it all make sense. Thank you for taking the time to let us know how we did.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 17, 2016

    My husband had lung illness and died, so I thought I could use the extra money and so far, I've been happy with the service of Finance of America Reverse. Their loan officer was very good. Their people were all knowledgeable and courteous.

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    Customer ServiceStaffLoan Process

    Reviewed May 16, 2016

    I needed a little bit of extra money. My home was paid for, had been so for years, and I thought I might as well get a little use out of that money. I talked to several different companies. I talked to one lady from Finance of America Reverse, which was still Urban Financial then. She was helpful and friendly to me. Everything about her was professional but also excellent. I just kept talking to her until I decided to choose this company. It was an excellent experience and I have nothing bad to say about them.

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    StaffLoan Process

    Reviewed May 16, 2016

    I helped my sister in getting her reverse mortgage with Finance of America Reverse. She had gotten another company before them but I think she wanted a comparison. So we went online and looked at Finance of America Reverse and they were better - my sister supposedly could get more money with them than with the other company. She was trying to cut down on expenses since she's on a set income so she eventually went for Finance of America.

    Her loan officer, Toby, got us the answers to any questions we had and he tried his best to help every step of the way. However, my sister was disappointed since she expected to get more out of reverse mortgage than what she got. There was also a misunderstanding with some money that they held for repairs. She was told she was supposed to get it all back after she did the repairs but then she didn't. That was not explained correctly. Even though our experience with Finance of America has been good, they can improve their services in those areas.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Maria,

    Thank you so much for sharing your reverse mortgage experience with us. We will definitely take your feedback to our teams to help improve where we can. Thank you for the kind review, we appreciate your business.

    -FAR

    Verified purchase
    Loan Process

    Reviewed May 15, 2016

    We paid cash for the house and decided that we didn't want that equity laying around, so we went to the bank to get a line of credit but dealing with them turned out to be more trouble than it was worth. We picked up information from Finance of America and because we've never done a reverse before, we needed their guidance regarding FHA requirements. They also told us that the regulations were across-the-board. We then found out that dealing with them was easier than it was with our local lender, and also for a much smaller line of credit.

    We knew somebody else had to be doing what Finance of America was doing as well, and it really came down to the mortgage points which flowed back and forth. But in terms of what the protections were, we felt pretty confident that with Finance of America, it wasn’t gonna be any less stringent than it was with any place else. We got into some paper issues that didn’t make a lot of sense to us, but I would recommend people go through the process if they've got the opportunity.

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    Reviewed May 14, 2016

    My wife and I chose a reverse mortgage as part of my retirement plan for financial reasons. A very persistent salesman, who did a good job, made us go for Finance of America Reverse over other companies. I've only had the mortgage for a few months but I'd recommend them.

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    StaffLoan Process

    Reviewed May 14, 2016

    We're fixing up the house. We needed a loan so we looked at our options and got a reverse mortgage from Finance of America Reverse. Charity was fantastic and answered all questions. She was like a friend. The people we worked with were very awesome. The whole nine yards was a really good experience. I highly recommend it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Sandra,

    We appreciate you sharing your experience with us. We will pass along your kind words to Charity and her team, they will be glad to hear them. Thank you for your time, and we appreciate your business.

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 13, 2016

    Doing a reverse mortgage was the best step for me considering my income and the debt that I had on the house. Brian from Finance of America Reverse California Office is an asset to the company. He's friendly and very sincere to me. I'm aware that there's a lot of competition in this sector but he didn't seem like he's talking to people to get their business. Rosy from the New York office was incredible. She was more involved in getting the paperwork together. She went out of her way to help me figure some things out. I'm not tech savvy and I don't have a printer, and there was information that I needed to communicate to her that couldn't be done over the phone and some of it was time sensitive so we had to get stuff sent through email. The whole experience was very good. The outcome was a little bit different than what I thought it was going to be.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Elizabeth,

    Thank you for taking the time to let us know how your experience was with Finance of America Reverse. We will definitely be passing your feedback along to Brian and his team. They will be so excited to hear that they were able to make the reverse mortgage a good experience for you. Thank you for the opportunity to earn your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 13, 2016

    The loan officer from Finance of America was very helpful, personable, and cooperative. She went out of her way to take care of us. Everything went very smoothly, and there was no problem getting approved, which was good. Very rewarding experience.

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    Staff

    Reviewed May 12, 2016

    Everything went smooth. The rep from Finance of America was great. The reverse mortgage works good and is real convenient for me. It fits my needs.

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    Verified purchase
    Loan Process

    Reviewed May 12, 2016

    I had a reverse mortgage with Finance of America Reverse which I renewed because the value of my home was almost doubled and way over what the federal limit is. Their loan officer was fine and went out of his way, but there are a couple of problems with Finance of America. The company they use to distribute their funds cannot get the automatic payments on the first of the month - it comes on the second, third or fourth. At first, Finance of America Reverse said it was the fault of my bank, but I have a small community bank with which my pension comes in on the first of the month, so that's not the problem.

    Due to this, I have to take money out of my savings account each month to make sure when the automatic payments are removed from my account, the money is in there. Then when their money comes in, I have to switch money into my savings account which is really a pain. Parts of this were mixed up and not done well and I understand that things happen as I worked in the public sector for 24 years as an elected official, but this ongoing problem with the distribution is a terrible one that shouldn't be happening. There are times I wish I had never started the process and had just left my first mortgage alone as it was.

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    Customer ServiceStaffLoan Process

    Reviewed May 12, 2016

    We wanted to get our finances in better order. Finance of America Reverse called me and was right on the ball. The rep was very helpful and called back when I had questions or when I left a message. It was a good experience. Very efficient.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Donna,

    Thank you for giving us the opportunity to earn your business. We are very happy to hear your experience with Finance of America Reverse was a positive one. Thank you for your kind review!

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 11, 2016

    Finance of America Reverse and I worked out a deal and I haven’t been unsatisfied yet. The loan officer did a good job. He also told me that any time I had any questions, I could just call. I do have one question about getting a paper from them that shows that I have a $350 which I don’t know what it is. I don’t owe them anything. It just shows up as some kind of outstanding bill. Reverse mortgage is a little tricky. But it worked out for me and that’s why I went with them. My overall experience is pretty good.

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    Customer ServiceStaff

    Reviewed May 11, 2016

    Finance of America Reverse contacted me. I understood what they were telling me and I was happy with the information. They were very prompt in getting back to me when I call them and I enjoyed talking to them. The loan officer was very informative, constantly gave me information and was able to answer any questions I had.

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    Customer Service

    Reviewed May 10, 2016

    I gave Finance of America Reverse a call and they're very nice and made sure we had all the information that we should have. The outfit that monitors the reverse mortgage is up on things. They send me the statements every month and a reminder about our property taxes. We feel a lot more comfortable with the monetary capabilities that we have now that we didn't have before. We have a little more leeway and we can do a few more things without worrying about what they cost.

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    Verified purchase

    Reviewed May 10, 2016

    We were pleased with the way our reverse mortgage went with Finance of America Reverse. However, we didn't feel there was enough follow-up.

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    Customer ServiceStaffLoan Process

    Reviewed May 9, 2016

    I thought it was a good opportunity to have a reverse mortgage as a backup plan. Chad from Finance of America was a very personable and helpful young fellow. He worked with me the whole time and kept in contact. My sister was involved in the process and he called her several times and talked with her. Everything went very smooth. I got my counseling and he understood that I didn’t need the money. I just wanted to have it in case. The whole experience was very professional and well put together as far as the way everything went. It was a big decision so I took longer to make my final decision than some people did. Finance of America was not pushy.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Thomas,

    Thank you so much for letting us know how your experience was with Chad at Finance of America Reverse. Our clients are our main focus, so we are thrilled to hear that Chad made sure everyone involved was informed and comfortable. Thank you again for your kind review.

    -FAR

    Verified purchase

    Reviewed May 9, 2016

    I know someone whose reverse mortgage was processed by Finance of America Reverse to get her house done. However, I'm not satisfied when I did it. I only got half of the money. It was confusing.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Mertice,

    Thank you for placing a review. These loans can be confusing. We'd like to contact you to answer any of your questions.

    Thanks,

    -FAR

    Resolved outside ConsumerAffairs
    Verified purchase
    StaffLoan Process

    Reviewed May 8, 2016

    I wanted to be out of debt and free, then the guy that I talked to from Finance of America Reverse seemed to be friendly and I liked it. He was very knowledgeable and courteous. Going with them was a very good experience.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed May 8, 2016

    I chose Finance of America after talking with several other places, and I like the communication that was established with the originator. He was absolutely perfect at his job and the communication was excellent throughout the process of the origination. He wasn’t pushy. A lot of these independent people from very small companies are pushing to make the sale. Having been in mortgage origination for quite some time, I knew exactly what they were trying to do.

    When the process began, we submitted the proper documents for the first and second mortgage. So Reverse had all the information that was needed. Prior to their closing department, I screwed up royally which we were not aware of until the very end of this process because who reads a 75 plus pages of data you're given? I made the assumption that everything was in order and that was my mistake. After the mortgage was closed, 30 days after that we received a letter from the bank that our mortgage was past due.

    When Reverse was contacted, I was told, "Sorry, too late. The deal has been closed." I understand that there was nothing that they could legally do. But I was not pleased with the matter in which it was handled. The saving grace is financially, we weren’t in any bind and it was one of these situations where we needed this to bail ourselves out from something. But nonetheless, we will have continued to pay interest for 12 months until we can get the rest of the money out of the reverse mortgage. If anybody asks me about Reverse, I would be compelled to tell them my story and it certainly wouldn’t warm anybody’s hearts. I'd tell them that they need to do their own research and find out what works for them. I wasn’t thrilled with the ultimate end result.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Philip,

    Thanks for placing a review. We would like a chance to review your situation and get a better understanding of what happened.

    Thanks,

    -FAR

    Verified purchase
    StaffLoan ProcessRates

    Reviewed May 8, 2016

    Finance of America Reverse came up with the best rate first, so we went with them. The loan officers provided us with the standard guidance -- they told us what we had to fill out and who we had to contact. Overall, it was taxing and took a long time, but the problem was more with HUD than it was with them.

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    StaffLoan Process

    Reviewed May 7, 2016

    I'm a widow and my husband didn't leave me anything. I want to quit work at some point and having a mortgage still doesn't make it happen, and I do not want to move out of the house so that was the crux of it all in getting a reverse mortgage. Finance of America was very informative and honest. I felt good and comfortable with the gentleman who helped me. I felt like he was really paying attention to my needs and we had many conversations during the process.

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    Verified purchase

    Reviewed May 7, 2016

    I have a retirement plan regardless of mortgage but I needed something immediate to fix my house and help my son who is graduating college, but the company I was signed a reverse mortgage with was not the best choice. Eventually, I got this reverse mortgage with Finance of America Reverse but not on the condition that I would have liked. I definitely do not recommend Finance of America Reverse. I recommend the other bank which I just made a deal with.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Victor,

    Thank you for taking time to review FAR on Consumer Affairs. We'd like a chance to speak with you about your experience to understand how we can improve.

    Thank you!

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 6, 2016

    We had the first finance reverse mortgage through a local person and it seemed like it was hardly what it all should've been. Then I saw this note whenever I got one of my monthly papers on my first mortgage saying if I was interested to notify so and so, and that's what started it with Finance of America Reverse. They were very caring and my loan officer was very nice and understanding. If I had reason to recommend them to a friend, I would.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon James,

    Thank you for taking the time to let us know how your experience was with Finance of America Reverse. We strive to offer the utmost in customer relations and service, and are so glad to hear our loan officers are exemplifying those values. We take recommendations as the highest form of compliment, so thank you again for that. We appreciate your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 6, 2016

    I’m 87 years old and I fell, broke my hip and I can’t work anymore so I decided to have a reverse mortgage on my retirement plan. CCOA recommended Finance of America Reverse and I had a great experience with them. The loan officer was very friendly, knowledgeable and helpful. I'd do it all over again and I'd recommend them anytime.

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    Customer ServiceStaffLoan Process

    Reviewed May 5, 2016

    I am power of attorney for my mother-in-law and assisted her beginning to end with Finance of America and her reverse mortgage. I made initial contact with William **, LLC and from the start I was impressed with his customer service, knowledge and honesty. He made every effort to keep us informed of progress and potential for delay, throughout the loan process. The reverse loan has many of the same aspects of a home purchase and should not be taken lightly. I am very particular about business customer service and have high expectations of service in matters of importance such as the reverse mortgage. This company does everything possible to make you at ease and get you through what may be considered a stressful situation. I highly recommend this company if you are considering the reverse mortgage.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Morning Jerry,

    Thank you for taking the time to give us a review. We are happy to hear that William was able to ease the loan process for you and your mother-in-law. We will definitely share your comments with him and his team. Thank you for sharing your experience with us.

    -FAR

    Verified purchase
    Loan Process

    Reviewed May 5, 2016

    The plan from Finance of America Reverse seemed like a good deal. Since they were doing their own in-house financing, they were able to take better care of us than somebody who was trying to make a profit in the middle. Also, Patrick was good and everything was great. The experience was fine and comforting.

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    Customer ServiceStaffLoan Process

    Reviewed May 5, 2016

    The loan officer from Finance of America Reverse was very helpful and if I had any questions, they were able to answer. They keep me up to date and I can count on them to let me know about my issues. I've had a good experience so far and I would recommend them.

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    Verified purchase

    Reviewed May 4, 2016

    Everything was okay with Finance of America Reverse. It was done pretty quick even though it took a couple of months. However, I wish Finance of America Reverse had been a little more upfront and told me what their fee is. I didn't realize the fees would be so high. I could have pulled out. Any guidance that I had to deal with, like going to a counselor, is considered a separate service which I ended up paying for because they wouldn't really give me a whole lot of information tied to that. I just really wish I hadn't done it with them because they have a lien on the house. I'm gonna have to sell it because I don't want that for my kids to have to deal with. I wouldn't really recommend them but I'd recommend others to go through everything.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Nancy,

    Thank you for taking the time to review us on Consumer Affairs. We'd like a chance to better understand your experience to see how we can be better. Someone should contact you soon.

    Thank you,

    -FAR

    Verified purchase
    Customer Service

    Reviewed May 4, 2016

    My wife and I sat down and we tried to work out a good budget because we wanted to retire so we figured that getting a reverse mortgage would be a good way of going. Finance of America Reverse was the first one to respond and Amber was super and perfect. It was awesome and everything was great.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Morning Brian,

    Thank you for your review. We are happy to hear that Amber was able to make the reverse mortgage experience awesome for you. We will be sharing your comments with her and her team, so thank you for such positive feedback!

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed May 3, 2016

    My experience with Finance of America Reverse was long, but it was pleasant. We figured we’d die in our house and we don’t wanna pay down the existing mortgage so we got a reverse mortgage. My interaction with the loan officer was absolutely terrific and pleasant. Even when there was a bit of a miscue on their side as they sent the wrong paper, everything was fine and really, really smooth.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Harold,

    Thank you so much for the great review. Every reverse mortgage is different, and the process can sometimes take a little longer than we like, but thank you for letting us earn your business.

    -FAR

    Verified purchase

    Reviewed May 3, 2016

    Finance of America did what they said they would do when I did reverse mortgage as part of my retirement plan. Everything was fine. I've had it for quite a while and I'd recommend them to others as well.

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    Verified purchase
    Loan Process

    Reviewed May 2, 2016

    I was lied to and misled by Finance of America Reverse from day one. To begin with, I’ve told them that I had poor credit. I had an accident 11 years ago and was out of work for a long time, and I was sued by all my creditors and all the banks took away my credit. I’ve told them that, and they said it wouldn’t be a problem. When they checked my credit, they said I have to put a lot of money in escrow, and then they’re going to pay my taxes. I have to lose part of the money to make sure that I was going to pay taxes and they can pay the insurance on the house and everything else. I agreed to all that.

    Then I found out after the closing that I have to continue paying my taxes for another year. Also, I was going to get an amount of dollars per month for the rest of my life. That came out about $80 short per month of what they said. I now have all that money in escrow and I’m still paying my own taxes on the house and my own insurance, and the person who wrote that said she had no control over it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Leonard,

    Thank you for placing a review on Consumer Affairs. We're sorry to hear that you didn't have a great experience. We'd like a chance to reach out directly and get a better understanding of your situation.

    Thanks,

    -FAR

    Verified purchase
    Staff

    Reviewed May 2, 2016

    We couldn’t make it with Social Security, so we decided on Finance of America Reverse. Their loan officer was very nice, and the only thing that bothered me was she would say things and then say, “Oh, I have the wrong file.” That happened several times and I feared that something would get messed up. Other than that, I was glad that it was done and that it’s over. It was busy work but the completion of it made it all worthwhile.

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    Verified purchase

    Reviewed May 1, 2016

    We've gone through a reverse mortgage before so when we needed to do some planks of the house the same way as before when we got it done, we didn’t really go into the loan process blind. Finance of America Reverse explained everything well and it’s a good deal. Everything went real smooth and we’re pretty pleased.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2016

    Finance of America Reverse told me a lot of things that weren't true. I have not been happy with them at all and would never advise anybody to use them. All they wanted was to get their commission. This is my second reverse mortgage, and it's worse the second time. The first time was so simple and smooth. I went online and talked to a fellow in Kansas City who gave me his personal cellphone number in case I had questions. If there was something he couldn't answer, he would find out for me and call me back in an instant. He was wonderful and I was very pleased with that first reverse mortgage.

    I was very upset with Finance of America because they told me that nothing would change and that they wouldn't have to go through everything I went through the first time. However, I had to go through more the second time around. I told them I want the money to stay in my equity. They said no problem but the next thing I know, they were sending me a check and I had to go through a lot to stop that check. The finance company kept saying, "Well, anyone will hurt your taxes. It won't have anything to do with your taxes." I ended up having to pay on the stake more because of that, which I had never paid on the first reverse mortgage. So they didn't know what they were talking about. They also would never answer my phone calls. It was terrible. Very annoyed and dissatisfied.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Barbara,

    Thank you for taking some time to review our service. We use this platform to better understand how consumers view our product and customer service. Someone will reach out to understand what happened.

    Thanks!

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 30, 2016

    I got a reverse mortgage from Finance of America Reverse to pull out the money that was not doing anything. The loan officer who assisted me was very helpful. She was right on top and called every day to tell us the progress of the loan. I think it’s a great program and we had a good experience. There were no hidden facts and everything was upfront. They explained everything from the very beginning.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Gillbert,

    Thank you so much for letting us know how your experience was with Finance of America Reverse. Thank you for the kind review. We appreciate your business.

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed April 29, 2016

    I wanted to have the money available for things I needed to get done so I chose a reverse mortgage as part of my retirement plan. Finance of America Reverse is a wonderful company. I received a lot of guidance from one man I was talking with and everybody else. I enjoyed talking to them. The man called me and let me know how everything was going. I never was sitting around waiting for anything because they kept me informed all the time. I like them and I would deal with them any time. I would refer them to a friend. It was a very good.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Morning Shirley,

    We appreciate you taking the time to let us know how we did with your reverse mortgage. We take referrals as the highest form of compliment. Thank you so much! Thank you again for the review and thank you for giving us the chance to earn your business.

    -FAR

    Verified purchase
    Loan Process

    Reviewed April 29, 2016

    Things were beginning to wear out and causing a lot of extra money needed so we had a reverse mortgage as part of our retirement plan. My husband checked online and found Finance of America Reverse. Then we had someone that we did a program on the phone with that explained all of the details and the process for us so we knew exactly what we were getting into. The process was easy, it was a great experience, and I had no problems with it.

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    Customer ServiceStaff

    Reviewed April 28, 2016

    From the first minute that I spoke with Diana ** with Finance of America I felt as if I had a new friend. She explained everything about a reverse mortgage to me in a way that I could understand and answered every question no matter how silly I thought it was. She answered my emails very quickly and has been a pleasure to work with. I would recommend Finance of America and Diana ** to everyone.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Peggy,

    Thank you for the review on your experience with Finance of America Reverse. We are so glad to hear that Diana made this a pleasurable experience and that everything went so well. We will be sharing your comments with her and her team. Thank you again, we appreciate your time and your business.

    -FAR

    Verified purchase

    Reviewed April 28, 2016

    I had been researching about reverse mortgage, and it meets my needs. Finance of America sent me an email, and I got in touch with them since I needed the service. Everything was good.

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    Verified purchase
    StaffLoan Process

    Reviewed April 28, 2016

    Great experience -- Monica is a rock star! Painless and fast service.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Morning Linda,

    Thank you so much for taking the time to let us know how your experience was with Finance of America Reverse. We will pass your compliment on to Monica and her team. Thank you so much!

    -FAR

    Verified purchase
    Staff

    Reviewed April 28, 2016

    I needed more fluid cash flow so I got a reverse mortgage from Finance of America Reverse as part of my retirement plan. Kaydee, the rep I worked with, gave excellent guidance, was very forthcoming, honest and responsive. Ester was also very forthright and when the legal department gave us bad information due to a trust, she and a guy who manages the office responded very quickly, professionally and fairly. Due to the bad information, my legal fees were running up in a hurry. So we had to redo the minimum twice. I’ve recommended Kaydee to two others and they didn’t put up with all the overpromising, underdelivering that people usually get when they’re trying a venture like this. Overall, it was better than I have expected.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Clifton,

    Thank you for the review, and your kind words about Kaydee and Esther. We will definitely pass your comments along to them and their teams. We are glad to hear they helped you through the rough patches quickly and professionally, and that your experience ended positively.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 27, 2016

    Two ladies from Finance of America Reverse told me several times that they would pay my taxes and house insurance. Then I found out three months later that they won't. I got a letter from them stating I'm behind and that they're not paying it. They said that I didn't have the right loan. I just lost my husband and I needed some money now because I've got to have a heart valve replaced. But they won't let me have the rest of my money until Christmas even in an emergency. I was not happy about that because it's my money. But anyway, I had a good experience and the loan officer was great. Although she was mistaken when she said that I didn't have to have an escrow on the top of the loan I had. But since everything they told me is not true, I don't know if I'd recommend them.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 26, 2016

    A reverse mortgage seemed like it had the cheaper interest and Finance of America Reverse was offering more as the value of my house. I've talked with their loan officer several times before, and we became good friends and are now on Facebook together. I didn't just get a loan officer, I got a friend, and it was a beautiful experience.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 26, 2016

    We had an excellent experience with our servicing agent. We were fully briefed about the process & our options. She was very helpful whenever we had questions & was overall very personable, making it a pleasant experience, like we were working with a friend. We would definitely recommend Finance of America and especially Monica **.

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    Never have I dealt with a financial institution that has served me so quickly, being extremely nice, and on the ball-- Chad and Julie make a team that cannot be beat.

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    Verified purchase
    StaffLoan Process

    Reviewed April 26, 2016

    With reverse mortgage, I have no payment and got a hundred thousand dollar credits which is good. I would recommend Finance of America to anybody because they were very good with me. They were great people, and the experience was very satisfactory.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 25, 2016

    My husband was looking online for reverse mortgage to read up on it and see if it was something we wanted to do, then he received a couple of calls from Finance of America's sales agent named Nigel. So we had it set up, but in December, while we're doing home repairs my husband had his aortic valve replaced so, it was pushed on hold for him to have surgery and heal. Fortunately, everything is very good now.

    The reverse mortgage process with Finance of America Reverse was very smooth and seamless. The main thing is, there were delays like my husband's health and the improvements we were in the midst of which we wanted to be done when the house was evaluated. But through it all, they didn't call us to say, "Okay, can we get this done?". They were very empathetic, understanding of our situation and my husband's health. Nigel even called after my husband's heart surgery to see how he was doing, and I thought that was unbelievable. Then the house was inspected, evaluated and within a couple of weeks, all the paperwork was processed and we moved on. It could've been a very anxious process with all that we were going through at the time, but it wasn't.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Debra,

    Thank you for taking the time to tell us how your experience was with Finance of America Reverse. Our clients are our sole focus here at FAR, and we are so happy to hear that Nigel was able to demonstrate that so fully. We are glad to know that everything is good post-surgery and that we were able to complete the reverse mortgage for you stress free. Thank you so much for your time, and for letting us earn your business.

    -FAR

    Verified purchase

    Reviewed April 24, 2016

    Finance of America Reverse met my needs. It was very comfortable and easy for me. I met all the qualifications and I didn't want to spend the next few years of paying mortgage. And I have enough equity that I could pay off my house. The loan officer encouraged me that I was an appropriate candidate and that this would not be any money out my pocket.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Gregory,

    Thank you for the review. We're glad the product met your needs and you received the customer service you deserve.

    Thank you!

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 23, 2016

    My best friend used Finance of America Reverse and it was the best way for us to go. Our loan officer answered all of our questions and the whole experience was great for us. I would refer Finance of America Reverse if I knew someone that was going to do a reverse mortgage.

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    Verified purchase
    StaffLoan Process

    Reviewed April 23, 2016

    I was looking for a company that was fairly local and without having to search far and wide. And I came across the website of Finance America Reverse. Their loan officer was an awesome person. He did a great deal for me and gave me suggestions. I got a lot of guidance from him. He helped me all the way and reach out to the people I needed to get a hold of for the counseling, and made the process go smoothly.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Gail,

    Thank you for leaving a review. We appreciate your kind words and your business!

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 22, 2016

    I needed some assistance and having the reserve mortgage was the best way to have it at that time. The loan officers of FAR were very supportive. If you want a reverse mortgage, they're the ones to go with. I had tried another company that had messed with me for months. A lady from Urban Financial kept calling me, although I'd already told her I'd committed. So I took her name and number. Finally, after months of messing around, they denied me. I got in touch with FAR and I had my money in four weeks.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Cheryl,

    Thank you for taking the time to give us a review. It's so good to hear that our Reverse Mortgage Specialist was able to assist you in such a timely manner. Thank you for giving us the chance to earn your business.

    -FAR

    Verified purchase

    Reviewed April 21, 2016

    Finance of American Reverse was very nice to me and explained everything to me. I would recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2016

    I retired from Delta Airlines and I needed to keep financially afloat because I went from $120,000 a year retirement down to $14,000 a year retirement. I had gone online to check on different companies to request information and Finance of America Reverse was quick to respond. I got a couple of others but I almost felt like I was talking to a boiler room salesperson or I wouldn’t hear from them for a couple of weeks. The lady I talked to from Finance of America was really nice, very informative and quick to come back. Finance of America was a lot more personal so I figured they seemed to care more and I felt more comfortable with them. The guidance I received was good. They have really, really good customer service.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Benjamin,

    Thank you so much for your feedback. We strive for excellence here at Finance of America Reverse, so it's great to hear that our Reverse Mortgage Specialist made the experience so positive for you. We appreciate your time, and thank you for your business.

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 20, 2016

    I did a reverse mortgage to get rid of as many payments as I can so I can actually do something in my golden years and it was a very good operation. The Finance of America Reverse loan officer gave me all the information I needed. Everything went through in three weeks' time, which wasn't that long. They're Johnny-on-the-spot. When we were going through the process, they'd call and I told them, "We get forgetful at our age. It's not that we'll forget to do something. We just need help with some things", and they were very helpful all the way through. They stayed in contact with us. We got a little behind on doing it because we misunderstood one of the instructions. When we were about a day late getting it done, the loan officer called us and asked us what was going on and we told him that everything was done. He told us what hadn't come in and lo and behold, we forgot to do it.

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    Verified purchase
    StaffLoan Process

    Reviewed April 19, 2016

    I went online and looked up several companies and called Finance of America Reverse. The agent was very informative and constantly went over everything, made sure we understood. It was a very good experience for us.

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    Verified purchase
    StaffLoan Process

    Reviewed April 19, 2016

    My wife and I had a great experience with Finance America Reverse and with Monica **. Everything she told us turned out to be true. The process went smoothly and relieved us of a financial burden. We couldn't be happier. Our thanks go out to Finance America and to Monica **.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good morning Ralph,

    Thank you so much for taking the time to tell us how your experience was with Finance of America Reverse. We are so glad that Monica was able to make your reverse mortgage process smooth. We will definitely pass your comments along to her. Thank you for your kind words, and thank you for your business.

    -FAR

    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 18, 2016

    I was working with another company, but this company didn’t offer annual LIBOR rates. So I stuck with Urban and I wanted to maximize our appraisal. I spent a couple of months getting the house off, spiffed up and put money into it for new railings and things like that, which was quite a bit of money. We had an appraiser call me and schedule months before I was quite ready. He was real nice and asked questions about new things I’ve added and when I last updated. But then Urban didn’t use him. They fired him and had this other guy. They low-balled it just to get a low amount that they had to give out. Then they sent me an email giving me a certain rate. A week later they upped that rate and wouldn’t agree. It was like a high-pressure car salesman, and I was very disenchanted. I should have hired my own appraiser evidently because the appraiser was about $100,000 off and was very hard to work with.

    Then they changed their name to Finance of America, which is okay, but it makes me suspicious that they had a lot of issues in their company. Also, on October 3rd, they were supposed to give me three days once they sent me their paperwork, and they had to do it that day. I had delayed it to get a better appraisal, and I was down to where I’d have to take more from my 401k. Overall, I am disappointed tremendously.

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    Verified purchase
    Loan Process

    Reviewed April 17, 2016

    I’ve been very satisfied with Finance of America and had a very good interaction with their loan rep, Molly. Every penny charged has been fully explained. The only thing I wasn’t completely clear on is the hazard insurance, which is supposed to be carried for homeowners.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Beckie,

    Thank you for your review! We will have someone touch base with you concerning the Hazard Insurance.

    -FAR

    Verified purchase
    Staff

    Reviewed April 16, 2016

    Transaction was completed in 4 months. The agent was friendly and efficient and answered all my questions.

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    Verified purchase
    StaffLoan Process

    Reviewed April 16, 2016

    Finance of America was persistent in their contacts, and aggressive in following through on the process. The representative was very businesslike, and diligent in terms of effort.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    I was searching for a reverse mortgage company online and I talked to one of the guys from Finance of America Reverse who was in California. He was very helpful and I liked his personality and the way he treated me. He gave me an excellent guidance and made things easy to understand.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Joan!

    Thank you for your feedback on your Reverse Mortgage experience with Finance of America Reverse. We're so glad to hear that the process was easy and that everything went well. We appreciate your business, and we appreciate you taking the time to let us know how we did!

    -FAR

    Verified purchase

    Reviewed April 15, 2016

    A check was sent to Allstate to pay homeowners but was earmarked for flood insurance which I had paid out of my pocket, but Allstate sent to flood as marked and it has taken to this week to get funds back where they belong. I have had to continue paying homeowner premiums due to this mistake. I would suggest that someone place a double check that the disbursements are correctly earmarked.

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    Verified purchase
    StaffLoan Process

    Reviewed April 15, 2016

    It seemed to be a relatively simple process to go with Finance of America Reverse. We did and our interactions with their people were very good.

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    StaffLoan Process

    Reviewed April 14, 2016

    I recently closed a reverse mortgage with this company. Mr. Kevin ** is the specialist that I worked with. The project was handled with integrity and diligence from start to finish. I highly recommend this company and Mr. **. This was a very professional and pleasurable experience for me.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Alan,

    Thank you for your kind words regarding your experience with Finance of America Reverse. We are so happy to hear that Kevin was able to make this experience a pleasurable one for you (we will definitely let him know as well!). We greatly appreciate your feedback and thank you for your business.

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 14, 2016

    Finance of America Reserve is great, and the internet seem to have nothing bad against them. Our loan officer was wonderful and she went out of her way to help me. She was right there for every question, and she was very patient with me. She even commented, even when we're done dealing with each other, that I can email her anytime I want and that she hopes everything is fine. I have recommended them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good afternoon Diane,

    Thank you for your review. We are so glad to hear that our Reverse Mortgage Specialist was so helpful and ensured your experience was a positive one. We appreciate your recommendation, it's the highest compliment we could have received, and thank you so much for the opportunity to earn your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 14, 2016

    My experience was a very pleasant experience. Everyone was very pleasant, courteous, and professional. I am very glad that I decided to go with Finance Of America.

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    A lot of paperwork. Very picky. Monica ** and staff were very helpful. Thank you.

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    Verified purchase
    Staff

    Reviewed April 13, 2016

    I liked the reviews about Finance of America Reverse. I talked to them a couple of times and I have received great guidance from their loan officer who I spoke with. I did it with them and it all went good.

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    Verified purchase
    Staff

    Reviewed April 12, 2016

    Urban Financial picked up my reverse mortgage. They quoted me one price when I was doing the reverse mortgage. Then I got hit with a surprise and they told me that I wasn't getting what they said I will get. The inspector who came here did not have the proper credentials and paperwork when we did the first attempt for them to check my house out. When they came back the second time, there were two houses on my block on the market and that affected what I was going to get so that was very disappointing.

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    Customer ServiceStaff

    Reviewed April 12, 2016

    My specialist was Chuck **. He treated me like family. He was always available for my questions and would find the answer if he didn't know. He was very professional, accommodating, and respectful. He alone made me experience a positive one. He is a valuable employee and you should be proud that he represents your company.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Denise,

    Thank you so much for letting us know that Chuck made your Reverse Mortgage experience so positive. We will definitely pass your kind words on to him as well! We appreciate you taking the time to let us know how we did, and we thank you for choosing Finance of America Reverse.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 11, 2016

    I wanted to do some remodeling of my home to make it more marketable down the road. I didn’t have the money so I thought it was a good idea to have a reverse mortgage. I did research about reverse mortgages and I saw Finance of America Reverse online. I spoke with two companies but I became very comfortable with Joe of Finance of America Reverse. The whole process was made so much easier by Joe and his crew. They were great. They explained everything to me and informed me about what was going on through the whole process. I have a duplex condo and there were some issues with the FHA clearance but they came up and were wonderful handling that for me.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Carol,

    Thank you so much for taking the time to let us know about your experience with Finance of America Reverse. We are very glad that Joe was able to make your experience a great one! Thank you for choosing us, we appreciate your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 11, 2016

    My friend told me about Finance of America and I tried them because I could use the cash flow. It was a struggle interacting with their loan officer. I didn’t have all my paperwork together and it took me longer than I thought it would. They changed officers two or three times and it seemed like I had to start over a time or two. But overall, I would recommend them to a friend.

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    Verified purchase
    Loan Process

    Reviewed April 10, 2016

    My experience with Finance of America went well. I will recommend them.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    I qualified for a reverse mortgage so I set it up with Finance of America. Everything went smoothly. We had a settlement to deal with Wells Fargo and the rep did a good job working with me on it. It was a little expensive, but that's what you got to deal with when you have a bad credit like I do.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    Thanks for the review. Glad everything worked out!

    -FAR

    Verified purchase
    Customer Service

    Reviewed April 9, 2016

    Finance of America Reverse called when we’re inquiring about the reverse mortgage and the guidance that I received so far has been very well. I already have recommended them to a friend.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Charles,

    Thank you so much for your kind review, and we appreciate the recommendation! We are so glad to hear that we were able to make your reverse mortgage experience so positive that you would recommend us to your friends. Thank you! We appreciate you taking the time to let us know how we did, and we thank you for your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 9, 2016

    I had a need to fulfill and a reverse mortgage from Finance of America seemed to be able to do that signed up for it. The loan officers were fine, and the one from San Diego was very nice. They have very talented, very good people who initiate and follow-up with me. They seemed to be right there to assist me with what’s going on and any questions I have. They were very helpful.

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    Verified purchase

    Reviewed April 9, 2016

    We were looking for cash so we got a reverse mortgage from Finance of America. One thing that has me concerned still is that I received what they said was a form letter telling me that I should pay my real estate taxes. I followed up on it and the loan officers told me to just ignore it.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Gloria,

    Thank you for the review. We will have someone reach out and clarify your tax question further.

    Thank you!

    -FAR

    Verified purchase
    Loan Process

    Reviewed April 8, 2016

    Finance of America was the only choice I had for reverse mortgage as part of my retirement plan. My interactions with the loan officers are satisfactory.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Lennie,

    I appreciate you taking the time to give us your comments and review. I'm concerned that everything wasn't up to your satisfaction. I'd like a chance to reach out.

    Thanks!

    -FAR

    Verified purchase
    Staff

    Reviewed April 8, 2016

    Everybody at Finance of America was good. The one thing that we’re kind of disappointed in is that we had flood insurance but no one told us that it had to be a massive certain amount. So we changed it, and then we kept getting letters over and over again saying it didn’t match with the policy they wanted it to match.

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    Verified purchase
    Staff

    Reviewed April 7, 2016

    I felt that their agent was more qualified than the others so I signed up with Finance of America and got good guidance from their loan officers.

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    Verified purchase
    Staff

    Reviewed April 7, 2016

    The agent from Urban Financial convinced me to choose a reverse mortgage. I got to know her and she instilled a lot of confidence in the program. She was problem solving throughout the whole event.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Joseph,

    Thank you for taking the time to review your experience with Finance of America Reverse (formerly Urban Financial of America). We are so glad to hear that our reverse mortgage specialist was able to problem solve and instill confidence throughout the entire process. We appreciate your business.

    -FAR

    Staff

    Reviewed April 6, 2016

    From the first phone call to the last, Jason ** keep me current on the status of my loan. I was most fortunate to have "gotten" him. He was extremely personal, but also very professional in his handling of me and my account. I just can't sing his praises enough.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Jana,

    Thank you so much for sharing your feedback concerning your experience with Finance of America Reverse. It's so great to hear when our employees do amazing work. We will pass your kind words along to Jason, he'll be glad to hear it. Thank you for letting us earn your business, and thank you for taking the time to let us know how we did!

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 6, 2016

    I was very, very happy with UFA. I never had a better experience with loan officers and it's usually quite dry but this experience with UFA has been very helpful. We don't have children and I've just turned 62 so it seems ideal to do a reverse mortgage as part of my retirement plan.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2016

    So many Americans who are retired hear about Reverse Mortgages & it actually seems too good to be true. Fact is it is a very good product for the Retiree who knows for the most part they will never move from their home & want to access the equity to cash. Fact two is the right company with the right person who will handle this accomplishment & that is the reason for my review. Chuck ** of Finance America was by far a God send.

    I had researched a few companies & actually had started the process with another company. After seemingly thinking it was not a good decision I had briefly spoke with another person at Finance of America prior to this, getting with Chuck. The original contact had left the company & Chuck had followed up leaving me a message. So as fate would have it I called Chuck. Without his expert knowledge I would of had to compromise my expectations with this other company which equates to money. In closing if you are considering a Reverse Mortgage take the time to reach out to Chuck ** of Finance of America. You will not be disappointed.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Rita,

    Thank you so much for your glowing review! We will pass your kind words along to Chuck, we are so glad to hear that he was able to make the reverse mortgage process so smooth. Thank you for giving us the chance to earn your business.

    -FAR

    Verified purchase
    Staff

    Reviewed April 6, 2016

    My wife and I are both in our seventies and we decided that we didn't want to make house payments anymore. That's why we got a reverse mortgage. We first searched for companies online that had reverse mortgages, and Finance of America was one of those that came up. Their reps gave us good guidance.

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    Verified purchase
    StaffRates

    Reviewed April 5, 2016

    The Finance of America rep that I dealt with explained my reverse mortgage plan very well. However, they let him go right in the middle of my financing, and I didn't know what they were doing. He came in the office the next day, and he couldn't talk to me because his computer was shut down. Even though the girl in the finance department helped me, I would've liked for the other rep to continue until I've gotten my check. Also, I wasn't totally exposed to the finance charges, so I'll probably sell my farm soon, pay the money, and get out of this mess because every 10 years, it doubles in what you owe and the finance charges are horrendous. This was supposed to three, and it ends up to be more like seven that I'm getting for every month's billing for whatever the charges are, plus the interest, which is a lot more than I expected.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Pamelia,

    Thank you for the review. Your feedback is valuable. We'd like a chance to speak with you further about your experience to understand what we could have done better.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 4, 2016

    I was over 62 and I needed to do some home improvements, so I chose to have a reverse mortgage with Finance of America. Their loan officer was pleasant and efficient, and the process was perceived just as they said it would be. However, we ran into one bullet wherein my husband couldn't be on the loan because he was under 62, so we had to take his name off the ownership of the property. And then after the loan went through, we had to put his name back on and that was a little nerve-racking. But it wasn't their fault and we got over it so everything's okay.

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    Verified purchase
    Staff

    Reviewed April 4, 2016

    The young man from Finance of America Reverse was excellent and treated us very nicely. He knew I was a disabled vet and he tried to get me the best deal that he could give me. He walked us through everything and helped us live again. I was behind on my real estate taxes and he got the money for me. I was treated like a human being, not a number.

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    Verified purchase
    Staff

    Reviewed April 3, 2016

    I talked to my friend about the reverse mortgage as part of my retirement plan at Finance of America. He had a good deal, and everything went fine with me.

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    Verified purchase
    StaffLoan Process

    Reviewed April 3, 2016

    My overall experience working with Finance of America Reverse was wonderful. I was very happy and I would recommend them to a friend.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon Mary,

    Thank you for your kind words and such a positive review. We always strive to give everyone a wonderful experience, and we are so glad to hear that we were successful. We consider it a great compliment when someone would recommend us to a friend, thank you so much! We appreciate your time and thank you for your business.

    -FAR

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 2, 2016

    I chose a reverse mortgage with Finance America as part of my retirement plan because I wasn’t sure when I was gonna leave the house. I knew I was gonna downsize but I didn’t know when. I had good interactions with the loan officers even though they ran me through the ringer – lots of little paperwork and scripts and it’s not as easy as they tell anyone it is when one first get into it. There’s a lot of running around for a couple of weeks, but it got done. The one who did all the actual grant work was outstanding and she made about a dozen calls to me when half a dozen times I was gonna throw my hands up in the air.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Good Afternoon James,

    We appreciate you taking the time to give us a positive review. There can be a lot of paperwork to Reverse Mortgages at times, thank you for letting us know how our behind the scenes people are doing. We will definitely pass your kind words on to them. They will be happy to know they made a difference and helped you through. We appreciate your time, and we thank you for your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed April 1, 2016

    I decided I was going to go ahead and retire and a reverse mortgage was a good move to make. It was going to eliminate me having to make a $2,000 a month payment on my house. That way, I’d be able to keep the house and still in the position that if I die early, if my children or grandchildren wanted to, they will still have the opportunity to buy the house. Linda was the one that I dealt with from Finance of America. She was super fantastic. Overall, it was a good experience, and everybody was knowledgeable all the way through. If I have to do it again, I wouldn’t change a thing.

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    Finance of America Reverse
    Response from Finance of America Reverse

    William,

    Thank you for the review. Sounds like you had a fantastic experience. We appreciate your business!

    -FAR

    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2016

    I obtained a reverse mortgage through Finance of America. While always professional they were also always friendly, knowledgeable, patient, helpful, and very fast in processing my mortgage. On the few occasions I had to leave a message, FOA returned my calls usually the same day and usually within an hour of my call. Their fees were also among the lowest I could find. I wouldn't recommend any other RM company to anyone who would ask.

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    Verified purchase
    Loan Process

    Reviewed April 1, 2016

    I was dealing with somebody at Quicken, or their derivative, who were a bunch of idiots. They literally wanted me to come to the closing with money, which wasn't that big of a transaction in the first place. I wasted a lot of time and money with them, but Finance of America came on much more intelligently. They were organized, and they totally understood the deal, making it relatively easy.

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    Verified purchase

    Reviewed March 31, 2016

    The day after I rated Urban Financial highly effective, I received a letter informing me that my taxes had not been paid. All taxes were due at closing. City, County and School were due at the time of closing. County and School Taxes were withheld at closing to be paid by the Title company, however, City taxes of $1162.25 was not withheld and is now due and payable or I could lose my property. This omission causes consternation, especially since all tax statements are mailed in October and I closed the latter part of November. Be especially diligent and make sure that everything that's required is done at the time of closing.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Virgia,

    Thank you for taking the time to review our site. I would like an opportunity to reach out and talk with you more about your situation. Thank you.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed March 31, 2016

    I got a reverse mortgage from Finance of America and had a good experience with them. They were very professional.

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    Verified purchase
    Staff

    Reviewed March 31, 2016

    I trusted the guy from Finance of America that I dealt with. We talked quite a bit over six months and I was very concerned about whether I should do a reverse mortgage or sell. I chose the reverse mortgage because I could get it from them with no cost other than my appraisal and credit check. I have a sister who is going to be old enough soon and I think she should do it, too.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Bonnie,

    Thank you for your review. We are glad we were able to earn your business, and we consider it the highest compliment when people recommend us to family members. We are so glad we were able to give you a great experience, thank you for choosing Finance of America Reverse.

    -FAR

    Customer ServiceStaffLoan Process

    Reviewed March 31, 2016

    I would like to say that any seniors that have thought about doing a reverse mortgage, they should contact Finance of America. We dealt with Matt ** and his assistant Crystal **, they were amazing! Matt explained the entire process from beginning to end. We had several phone conversations before making up our minds. From beginning to end it took a total of 21 days. They handled everything, we never had one surprise pop up along the way. Matt and Crystal stayed in contact with us every few days letting us know where things were. He gave us good advice. We talk to an accountant he agreed it was a good thing. We did have one surprise at the end, our closing cost came in LESS than Matt had estimated. That was a great surprise!

    These people go above and beyond what their jobs require, I'm sure. They make you feel like family! They truly care... This is rare this day and time. I can't say enough kind words for this company but more to the point Matt and Crystal love what they do. They represent their company to the highest standard. Give them a call. You have nothing to lose but everything to gain.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Hello Linda,

    Thank you so much for letting us know how your experience was with Finance of America Reverse. It's so wonderful to hear that Crystal and Matt were able to make this experience amazing for you. We always strive for excellence, so it is great to hear that our employees are going above and beyond. We will definitely be sharing your kind words with them. Thank you for your time, your feedback, and thank you for your business.

    -FAR

    Verified purchase
    StaffLoan Process

    Reviewed March 30, 2016

    The rep from Finance of America Reverse was very clear about everything. I didn’t like the closing part because they had it all messed up. It was, however, a great experience and I would recommend them.

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    Finance of America Reverse
    Response from Finance of America Reverse

    Robert,

    Thank you for taking some time to submit a review. Happy to hear to had a great experience!

    - FAR

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    Finance of America Reverse Company Information

    Company Name:
    Finance of America Reverse
    Company Type:
    Public
    Year Founded:
    2003
    Formerly Named:
    Urban Financial Group
    Address:
    8023 East 63d Place, Suite 700
    City:
    Tulsa
    State/Province:
    OK
    Postal Code:
    74133
    Country:
    United States
    Website:
    www.financeofamerica.com