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Wal-Mart Reviews

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About Wal-Mart

Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Visit www.walmart.com
Pros
  • Affordable prices on many products
  • Wide variety of items available
  • Frequent promotions and discounts
Cons
  • Inconsistent customer service quality
  • Long wait times at checkout
  • Frequent stock availability issues

Wal-Mart Reviews

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    Page 33 Reviews 4576 - 4726
    Customer ServiceCoveragePriceStaff

    Reviewed March 26, 2013

    I wanted to buy a series of books and the store was sold out of a couple of the volumes so I went online to purchase the other copies that I cannot get in the store. Upon researching Walmart.com, I not only found the books. I found that they are selling them significantly cheaper online. I then started randomly checking all the books I have purchased from Walmart over the course of the last year and found that every single title is significantly cheaper online than the prices they charge you in the stores. I decided to purchase all of the books online instead from now on where I can save by doing so and returning the books that I purchased in store over the last couple of weeks that I had not yet read and purchase all books online from now on, online instead.

    I did not attempt to return any read books even though I still have the receipt for most of them. I decided to only return unread books that I still have the receipt for that I had purchased within 30 days or less. I have my receipt and the cashier refused to do the return. I said “Why not? Your policy stated returns within 90 days with the receipt; my return is less than 30 days old.” The elderly cashier told me books are a final sale. I said “It does not state that on the receipt, and I'm reading your return policy that you have posted behind the cash wrap; and nowhere on it does it state that books are a final sale. I would like to speak to your manager or supervisor.”

    The cashier at the next register over said to me, “What's your problem?” I told her my story that I want to return these and save money by buying from Walmart.com instead. She told me they don't do returns on books. I told her, “I don't believe that that's the policy because if that was truly a policy why isn't listed up on your sign with all of your other exclusions, plus can you take me over to the book aisle and show me in writing where it says books are a final sale?” She said, “No I cannot because it is not posted.” I told her, “You cannot have that as a rule and not have it posted; that's unfair! How is a consumer supposed to know that if you don't post it somewhere for me to see? I have every right to know what I'm getting into before make a purchase.”

    I asked to speak to a manager. She told me, “I'm the manager.” I said “No, your manager is Alfonso **, his picture is up on the wall. I want to speak to him maybe he will make an exception. Although I don't see how it would be considered making an exception considering how it is not stated anywhere that this was even your policy in the first place. I need him anyways because I do not appreciate how rude both of you are acting. You work in customer service, you are being so mean and cruel and disrespectful; you're treating me poorly. I don't appreciate how you're speaking to me. I'm not being disrespectful towards you. I don't appreciate you being disrespectful towards me because your tone has been nasty this entire time. Please call a manager up here or please call corporate. I would like to speak to someone from the corporate office and verify if this indeed is policy because I think you're making it up.”

    They both stood there and refused to call corporate and never did call a manager up to the desk speak to me. I told them, “That's fine; you don't have to give me a phone number. I can look the phone number up online, but I am warning you both now that I am going to send a very scathing complaint in against both of you because you're very disrespectful and I am very livid.” I told her, “Look, I don't want to be difficult. Let me show you my shopping cart on walmart.com, you can see I clearly want these books; I want to show you how much cheaper you are offering them online. I will hit checkout right now and buy them from my phone from Walmart.com. See you can see I'm not trying to scam you on the books; I clearly want the books.”

    Then I proceeded to pull up my shopping cart on Walmart.com and show her. I told her, “I just want to return these books and get my money back and if you don't want to give me my money back, fine, give me a gift card or let me exchange it for other merchandise; I have other shopping to do anyways.” I told her and thought to really make it easy on you, just competitive price match the books. She then told me “We do not do competitive price matching.” I told her, “Yes you do. I get stuck in line behind people all the time getting price matches because Target or Winn-Dixie or Publix is selling an identical item cheaper. In fact in all of those instances, the cashiers took their word for it and just price override it right there at the cash register. And you have the audacity to tell me you do not do competitive price match?”

    I said, “It's Walmart.com, this is a Walmart store. What do you mean you are not going to sell it to me for the same price and give me the price difference back; are you crazy?” She told me, “No, I do not have to give you the price difference if you want to buy it from Walmart.com instead.” I told her, “That is what I'm trying to do, buy it from Walmart.com instead which is why when you give me my money back I will.” After going around in circles I got frustrated, and I left the store and decided to contact Walmart Corporate and complain instead. All of this could've been avoided. I would have never made a scene if it had been posted in writing anywhere in that store or printed on my receipt that they could've shown me a sign that said books are final sale.

    The real kick in the pants is the fact that I spend anywhere from $100 to $200 or even $300 every single time I go into their store. I am absolutely livid that I spend approximately $500 a month or more in Walmart monthly buying miscellaneous home items and groceries and then the one time I need to do a return they are disrespectful it's really unfair. I am a rule follower and a good person, but it was not listed anywhere and that was what was so frustrating about the entire situation. In my purse I had several receipts. I showed her, “Look at this, I spent $250 Walmart receipt, $120 Walmart receipt, I come in here all the time! I can't believe you're giving me a hard time over a return that I have my receipt for. I don't even want to do a return all; I want is the price difference you owe me that.” I should hope Walmart has training in place for their managers and employees it should be unacceptable for anyone working there to ever act like that.

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    Coverage

    Reviewed March 26, 2013

    Equate says "Compare to Clean & Clear Continuous Control Acne Cleanser" so I did, a bad decision! The price was the first eye catcher. Buying the Equate brand was going to save me almost $5! When I went to try their product, that's when I started to get frustrated! The cream isn't cream. I had to remove the cap altogether and put all my weight on the bottle to get the "cream" to come out! After about 5 min. of messing with the bottle, I was finally able to wash my face. The product at that point seemed to be the same as the name brand until I had an itch on my face and noticed that there was a white film that came off!

    The next day I tried the Equate brand again and again I scratched my face - a nasty white film covered it! I have also noticed since starting the Equate brand that my skin feels oily and I am having more break outs than before with the name brand! I have gone back to the Clean & Clear brand and at this point, I have no problem with spending the extra money!

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    Staff

    Reviewed March 23, 2013

    Store (1500) Watertown, South Dakota - I used to love working for Wal-Mart since I first started which was two years ago. I always had projects to do. Associates were always friendly. Managers were helpful and willing to listen and fix things if there was an issue. But in the past year after our main manager left and our 2nd assistant manager left under him, it was like everything and everyone inverted from happy to the complete opposite. None of the managers listen or try to fix issues. The main manager acts like he's obviously better than everyone, the way he walks and the way he talks. And he says that everyone is an equal when clearly we're not.

    I remember when I first used the open door policy - I got results right away! Now when it’s used, it's not even worth using because nothing gets fixed. He doesn't listen, or tries to listen, and help. Or the other managers: "Oh, we'll fix the problem. Don't you worry no longer. We'll get to the bottom of it." Or the new rule he made: “No matter who you are, whether it be age or department you're in, everyone has to cashier.” Me, I'm totally cool with it until we get more cashiers in the store. Sales floors associates (all no matter what dept.) and managers cashier. But when you and 6 other people overhear the main manager say, "Oh I don't have to cashier, I don't feel right being up there cashiering with my fellow associates. It just makes me feel uneasy…" And yet, the manager before him was able to jump up there on a till in a heartbeat and help! And upon seeing him, we would all jump up and help.

    And another fun fact is when he comes up and asks you to go to the front and help in a deep aggressive tone (and talk bad about you to other employees). What manager does that?! I hate to say it, it's just utter hell to work for him. People come up to me and say, “Hey, is Wal-Mart hiring?” I say, “Yeah we're hiring, but to be honest, you don't want to...” I used to say the exact opposite...

    It's not Wal-Mart. It’s more like a dictatorship.... Half of us are too afraid to say anything because we might lose our jobs. It's just horrible here. We just want our old manager back…

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    Customer ServiceStaff

    Reviewed March 23, 2013

    I have many complaints with the newer Wal-Mart (2225) that was built in North Smithfield, RI. The hiring process was easy but when it came to orientation, that's when things went wrong. The next day, we had to do our CBL's. I was hired as a cashier. There was a lady behind me who was doing what I'm doing. They have you do 20 of these. The lady told me she talked to one of the cashiers and they told her that the computer training is not even how they work the register so why are we wasting our time learning this stuff if this isn't even how they run the registers? Complete **.

    There was an older man, who never used a computer before that needed help reading it and needed someone to tell him how to work it. Personnel said they would get someone to help them and never did. Fifteen minutes before his shift ended, someone finally came and got mad because he still had a lot of CBL's left to do which to me is very ignorant. We, the new employees, helped him every chance we got because no one else would. When I was hired, I was pressured by these people to make my hours 6am to 12pm. If I told them a different time, they told me they would not hire me. I really needed a job and took those hours.

    My mom went back to work and I don't have a ride after 7pm and they expect me to walk home at 9pm or 11pm in the dark. I called and talked to some lady and she told me it was against the law to change hours because I'm new. Excuse my language but that is **. They say they are there to help you and work with your flexible hours, that again is **. They are the rudest people ever. I am definitely going to quit and find another job where the people will actually work with you. Never work at Wal-Mart. They have no benefits, no sick days. Seriously, they need to be shut down for good.

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    Customer ServiceOnline & App

    Reviewed March 20, 2013

    I sent my Samsung Galaxy Tab in for repairs on March 6th for a cracked screen. The website states that most repairs are completed and ready to ship within 5 business days. If your product requires additional parts, they would notify the customer of the delay. Today is March 20th and I still have not received an email or phone call. Customer service said they don't know why the website says 5 days when it takes diagnostics 5 days to access the damage for a cracked screen on a tablet that still worked. Come on, I've seen people replace cracked screens on YouTube in 20 minutes. I had to pay $12.49 to have this item shipped, $28 for the insurance and now I have to wait 20 odd days for a minor repair. Needless to say, I will not purchase electronics from Walmart anymore. Disgusted customer.

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    Reviewed March 19, 2013

    I went on the day they said to pick up my film. I waited 35 minutes and was told they were busy and come back again. So I waited 2 days to come back again. I received double prints (I didn't ask for, but I paid for) of my pictures plus someone else's pictures. I will tell everyone I know of my experience and will never again have anything to do with their photo department! Thanks.

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    Customer ServiceCoverageStaff

    Reviewed March 18, 2013

    We have bought chicken from the Walmart store in Plano, Texas numerous times. Each time swearing we will never chance it again. Every time we buy chicken, it goes bad before the expiration date. One day my husband came home from the store and as he handed me the bag that had the chicken in it, I started gagging. He opened the bag and also started getting sick. In just the 10-minute trip getting home, the chicken went bad. There have been several times I have gone to cook dinner and the chicken has only been sitting in the fridge for a day or two, expiration date is several days out and we end up calling Walmart to take it back.

    Mind you, we have never just thrown the chicken away. I called and complained to the store manager or assistant manager and let them know that my husband is bringing it back up. Still, they do nothing to insure that their chicken is staying good. On the one where the chicken didn't even make it in the door, I called and spoke to the store manager himself and he swore he never heard about the incident before that day. Whatever! I made him pay for our gas to come back down there and give us our money back. We have been going out of our way to buy our chicken from Kroger or Brookshire's or we buy the frozen in a bag from Walmart.

    I was going to make chicken and dumplings, but the hour got away from me so my husband decided while he was at the store that he would go ahead and get chicken from you guessed it - Walmart. It was a little frozen, so he thought it would be okay. Well this is boneless, skinless chicken thighs and upon opening it, it has a brown tinge to it. I couldn't smell a bad odor as of yet, but that I believe it's because it's frozen. There was however little curdled brown stuff frozen into the chicken itself and lots of fat, which I know thighs are fattier. But give me a break. I have to admit I was not happy with him for buying the chicken. I am making the dumplings only because he seems to think if you can't smell it, it should be okay. But he is mad because I will not eat them. He will. He has a strong stomach and if he wants to take the chance, okay. But as they are cooking, I can already smell something not quite right.

    I read another comment on here from another Plano resident. Our issue with this store at George Bush and Coit has been going on for over a year now. I have been sick numerous times from eating Walmart chicken and I also would like to know what can be done because they will not take action. I also have another beef with this store. I was hit in the hip over 2 years ago by an employee pushing the buggies into the bay. I complained to the assistant manager at the time and made him file an incident report. I have called them numerous times to ask them about it and let them know that I have been in pain for a long time about it. No one told me that I needed to have my own doctor look at it and then they would go from there. In fact, the assistant manager told me at the time to let them know and they would take care of it.

    Well in December, when I complained about the last chicken with the stench so bad we couldn't make it in from the garage with it, I asked the store manager again about my injury at the store. That is when he told me that they couldn't find my incident report. He filed a new one, but when they called me they told me they couldn't do anything about it since I had waited so long. I was like, I didn't wait so long. I have been calling you all for almost 2 years and no one will address it. She told me I could file a lawsuit against them. I only had 2 weeks left to do that. They knew it and that is why they did it the way they did. I detest Walmart. I keep begging my husband to shop somewhere else. I am not able to shop anymore. He shops there because of the value. I don't think it is a value when I get sick.

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    Customer ServiceStaff

    Reviewed March 17, 2013

    On 3/13/13, I purchased a plush robe and an area rug for my son who gave me $40 while he was speaking to someone he knew. I gave the cashier the two twenties and two cents since it came up to $30.02. When Amy, the cashier, gave me back the change of three dollars, I pointed out to her that I gave her forty dollars and two cents and she denied it. She eventually got an employee who came over and put the drawer on a scale and said it was correct. I asked to see, and manager Amy came over and said she wanted to look at the camera. I stood waiting for about thirty minutes and Amy, the manager, sent another employee to tell me that she saw her put money in the ten and twenty spot not checking exactly what was put in them.

    While all this was going on, the cashier was telling all the customers who came by, what was going as I was making up the whole thing. This was not their concern and very unprofessional. I asked the employee who relayed the information from Amy, to ask her to come speak to me and you could hear on all the radios say, "I will tell her the same thing I told you." This was fine with me so I asked to see her and wanted to speak to the store manager. It is now the seventeenth and I have not heard from anyone. I would like the money that was taken from me back. I would like to suggest that if these people do not like what they do, they should seek a job that do not deal with the public.

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    Customer ServiceStaff

    Reviewed March 15, 2013

    Owings Mills Wal-Mart store #2290 is the worst place to shop. One of the managers called Tina has terrible attitude. I made a return but did not have a receipt. All I needed was to exchange it. The sales associate called to come and help us out. When she came, she did not even greet us. She looked us up and down and asked us what we want. We explained to her. She said she cannot exchange it since we do not have a receipt and walked away. I tried to say something but she was already gone. She was like I'm wasting her time and was not happy that she had to attend to me. How can such a person reach the level of a manager when her customer service is zero? I am not coming back to shop to Wal-Mart because of this manager called Tina.

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    Customer ServiceStaff

    Reviewed March 14, 2013

    I was in the Gibsonia, PA store and two clerks were standing talking in the cooler aisle. I walked past pushing my cart to grab some milk and Laura said to the other employee very loudly, "She almost ran me over with the cart," but the clerks were too busy chatting and ignoring that I was trying to get to the cooler. I turned and said, "Were you talking about me?" And Laura responded, "No, some other person tried to run me over with a cart and you did too." I said, "Well, maybe you better get another job if you feel you are threatened by people and carts." I think whatever her thoughts were, she should keep them to herself. I asked for a manager and was told they were not around and to go to customer service. I didn't ask; the clerk was busy and my son wanted to go. I work retail and customers are to be treated with respect no matter what the situation. So maybe Laura needs some training in customer service.

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    Staff

    Reviewed March 12, 2013

    I and my wife went to Walmart on Hwy 49 Gulfport where we frequently shop (store#0969). I went to purchase a basketball goal and weight set in the sporting goods. I asked for help and was ignored. I asked for prices because none was posted on the items because I was trying to bargain by that. I asked a service rep that was unloading the items to assist with price check. The service rep got angry and felt disturbed and yelled down the isle, “I'm busy. You just gonna have to wait.” So I left all the items and went to the jewelry department where I spent an hour waiting on a trained car to help me apply for a credit card since my family shops here every week. And Mrs. ** tried her best to help, but she wasn't able to assist because she was not familiar with procedure. I really felt discriminated against because I'm a faithful customer. Run the camera and you will see that this is the truth and help us regarding this since this is our favorite store.

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    Reviewed March 6, 2013

    I traveled miles to your store in Pittsfield, MA to purchase well over 1000 dollars on fishing equipment for disabled children. The entire aisle was blocked off with pallets of product and I was unable to even see one ounce of fishing gear, much less reach over the pallets. I brought this to the asst. mgr. who seemed not to care, and was told that the aisles have been that way for over 3 weeks, and it wasn't her dept. With that type of attitude, I flat out refuse to shop at any Walmart stores nationwide. I have informed my company managers as well as associates to stop shopping at Walmart permanently.

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    Staff

    Reviewed March 5, 2013

    After working at Walmart for nearly a decade, I was abruptly fired with bias. As a dept manager, I am required to set mods in the store. My co-manager and I had to organize items in the steel overhangs. Yet I was fired for violating a safety rule by being on the top steel shelving and my co-manager kept his position. Most of the upper management at the Farmington, MO Walmart lack the business ingenuity to run the store and lack the social skills to communicate effectively to the staff. Morale is especially low and rightfully so. For every one associate, there are at least 5 managers at any given time requesting 5 very different things. Associates are treated as if they do not matter and are not valued. Management will pile on more work than one person can possibly accomplish and then harass the employee for not completing the task.

    Do they not realize that they are destroying people's livelihoods when they discharge a person suddenly without justification? I genuinely think the Walmart company has become a work horse, slave driving institution that is draining our society.

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    Customer ServicePriceStaff

    Reviewed March 5, 2013

    For the last 20 yrs of my life, I have been an avid Walmartian. I buy everything at Walmart. So, it’s not a far stretch that when I decided to get a new T.V., I was going to Walmart to get it. I initially went to the Walmart closest to me (20 miles one way to Pontiac) where I picked out a T.V. to be told they had none in stock. Sad but not their fault so, I went home (20 miles back). The next day, I called the Ottawa Il Walmart. I spoke to a gentleman in electronics, gave him the specifics and the price and he told me they had 2 in stock, so I went to Ottawa (30 miles one-way) to find out. When I got there, they did in fact have two of the wrong model for $150.00 more (did I mention I told him the price?). Ok, so I called the Normal Il Walmart, out of stock. So I called the Bloomington Il Walmart - they had one left but would not hold it for me. So, I left Ottawa and went to Bloomington (55miles from Ottawa 25 from my home) where I finally bought my T.V. I brought it home and hooked it up to find a huge internal crack in the screen. I packaged it back up and took it to the nearest Walmart (Pontiac 20 miles where I went to first) to return the T.V.

    Upon arrival, I very nicely asked to speak to the store manager. When he got to me, I introduced myself and extended my hand (which he never shook), and I politely told him though I knew it absolutely was not his fault. I spoke of my past 20 hrs and told him even through all of this I still intended to buy a different T.V. from his store that day and did he think there was anything he could do for all my trouble? To that he said, “Well, I’ll be glad to refund your money, but it isn't this store’s problem. We did nothing wrong.” To that I said, “Are you serious? Walmart is a huge chain; it is all connected. After all I've told you with as much class and politeness as I can muster, you're telling me you can't do anything? Nothing? I used an entire tank of gas and hours of my time to be a loyal customer and you can't do anything?” To that, he turned, went to his office and came back out a few moments later and said, “Print your name on this.” After I did, he threw a $20 gift card on the counter and walked away. I really love Walmart but I'm currently considering Meijers. Could anyone blame me?

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    Customer Service

    Reviewed March 4, 2013

    I felt sick like throwing up after eating the Raisinets. The management was rude and I felt rushed to get off the phone. They then informed me they pulled the product off the shelf and offered me a $10 gift card, which I wasn't pleased with because I feel like that is unacceptable for Wal-Mart. I've tried to call two times to get my claim number. They put me on hold and never got back on the phone.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 4, 2013

    Hello, my name is Daryl **. My son worked for Walmart for about 3 years. He was fired last week for not giving someone $20.00 cash back when they used their debit card. I think that this is not a reason to fire someone for making one honest mistake by not giving someone cash back when using their debit card! For one thing, if I’m using my debit card and ask for cash back, I am going to make sure I get my cash back before I leave the store! This person waited for a few days and then called the store and filed a complaint! As far as I’m concerned, the person using the card should be the responsible one.

    A few days later, one of my son’s supervisors called my house wondering why my son did not report to work. I explained to her that ** was fired for not giving a customer her $20.00 cash back. She said that she had no idea that he was fired. She then said that ** was always punctual and a good worker. His drawer was $20.00 over. It wasn't like he took the $20.00. It was an honest mistake! I think it is unbelievable that he was fired for making one mistake in 3 years as an employee!

    My son is as honest as they come! He has 2 small kids that he is trying to support, and he does the best he can! I’m not saying this because he is my son. He is a great kid! I will never shop at Walmart again for this reason! I think you should really look at the supervision at the Walmart in Hackettstown, NJ because they are doing their employees wrong! I find it crazy to fire someone for making an honest mistake, not to mention that one of the supervisors had no idea that he was fired!

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    Customer ServiceStaff

    Reviewed March 4, 2013

    I have applied for a job at Wal-Mart multiple times! The manager does not answer the telephone. The folks who do answer the main desk phone show no class and barely speak English. What happened? Fifteen years ago, people looked at my resume and hired me on the spot.

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    Reviewed March 4, 2013

    Twice now, I have bought food from super Walmart in Phillipsburg, NJ at different times. The first time, it was fruit in a container; it had mold on it inside. The second time, it was Cabot sour cream. There was mold inside when I opened it. This store is losing customers fast; service is really bad.

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    Staff

    Reviewed March 2, 2013

    I went to Walmart after work to purchase heaters. While there, I decided to purchase a pack of wine coolers. My 13-yr-old son was with me. I also had milk and cereal and two movies. I spent a total of 71 dollars in there. When I got to check out, I was asked for my son's ID. When I asked why, the cashier told me it was because I was purchasing alcoholic beverages. She never asked for my ID and I'm the consumer. She said it was to prevent third party buying of alcohol by minors. What kind of ID would my 13-yr-old son have and why would I buy my child alcohol? I notified the manager. After I got in my car because it was bothering me. It was insulting to me for her to insinuate that I was purchasing alcohol for my child. She said that she could not sell me the coolers because my son did not have an ID. When I talked to the manager in charge, I was told that she was doing her job.

    I am an **. I truly think she was being prejudiced. I have never had this problem with Walmart before. This was a first. I have been shopping at Walmart for over 20 yrs. This happened at the Walmart in Saraland Alabama on March 1, 2013. I will not be shopping at Walmart again. This was a very insulting incident that I will be looking into further

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    Customer ServiceStaff

    Reviewed March 1, 2013

    The people who work there were saying some very bad-taste remarks about another employee’s wife. The employee later quit because of the harassment and of the manager’s lack of response. This is the Ave Q Walmart in Lubbock, Texas.

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    Customer ServiceStaff

    Reviewed March 1, 2013

    While shopping, the man that ran the floor cleaner was coming towards me. He had plenty of room to go around me but instead he headed toward me and I had to hurry and get in the other lane to avoid him hitting me. I went on around the corner and on down another aisle (almost opposite side of store). While looking at the videos, he came down the aisle and bumped my shopping cart. He never stopped to say, "Excuse me," or ever apologized for hitting my cart. This employee was rude and did not care if he hit the customer or not. I can only imagine what would have happened if I hadn't got out of the way the first time he was headed toward me .

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    Reviewed Feb. 28, 2013

    I bought some Marketside Spring Mix Salad from Walmart in Hueytown. I consumed the salad that night. By the morning, I was using the bathroom every 20 minutes and nothing could calm my stomach from cramping. I'm sure it was the salad. I will never buy bagged salad from Walmart ever again.

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    Coverage

    Reviewed Feb. 28, 2013

    I live within a mile from the Taylor’s Walmart so I do my weekly grocery shopping there for groceries and bathroom products, dog and fish tank products. I use Loreal Paris Excellence Creme hair color 01 and the store has been out of it for a month. The Wilkinson throwaway razors that are $5.97 for 8pk has been out for several weeks, but this week I looked for them and the whole aisle of throw-away razors was about empty. The Cover Girl make up is so low in stock I had to go elsewhere to buy what I needed. The great value trash bags for $3.97 were out for 2 weeks in a row. The pet dept. is always a mess. They are continually out of carry-out treats and milk bone mini bones are always out. The gravel for the fish tanks was totally gone. Most of the list I had made out this week, I had to leave the store and go next door to Bilo grocery store and buy it. It’s every upsetting.

    I am in that store several times a week and it is low in stock. I thought at first maybe it was just low in stock from Christmas but it hasn’t gotten any better. I would rather shop with Walmart, but I may have to go back to Bilo because I buy my groceries for the week when I go on Saturday or Sunday because I cook supper Monday through Friday because my husband works 2nd shift and I have to prepare his supper. And when there is so much out of stock, and you can’t find everything you need, it’s not worth making the trip. I hope things improve because I want to stay a loyal customer. Thank you.

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    Staff

    Reviewed Feb. 27, 2013

    As much money goes through these Walmart stores here in Longview, Texas, they should at least have more than 8 handicap rolling carts for the handicapped. There should be at least 50-100 and in working order. Some of the carts are not fit to ride in; the battery doesn't last long. What happened to the greeters? They know more what's going on in the store than anyone. Bring back the greeters. That way, people can spend less time looking for items and give your workers a raise.

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    Customer ServiceSales & MarketingPriceStaffReliability

    Reviewed Feb. 27, 2013

    First, I want to thank you for returning most of my expenses for the computer (the service charge it cost us) because the warranty we bought was fraudulent. Well I went back to the St. John's Walmart again, thinking things would change. I went to buy a camera. It took 40 minutes to find an employee in the photo dept. When I did, the employee could not answer any questions about any of the cameras you sell. Now she was very nice and tried to help, but when you have employees that have no idea of what they are selling, it is hard for the consumer to make an educated purchase. I purchased the camera anyway hoping it would work. As I expected, it did not! I called the manufacturer and they had no idea why the camera won't work.

    I called Walmart and asked for a manager. I was told I could not speak to one (remember, I tried over 50 times to speak to one when your drunk assistant manager tried to pick a fight with me even though I only have one arm and two artificial legs). Well I spent 2 1/2 hours trying to reach the manager. I went through employees, customer service and finally I got someone who told me they were the manager. Well it turned out they were not the manager. Yeah, lied to me again. My problem was I bought a camera and it did not work. I called Walmart to see when there may be an employee who knew about cameras.

    I spoke with at least 6 employees and none would take the time to find out who in your photo department has any knowledge of the cameras you sell (in my past retail experience, walking at the back of the store to help a customer who has had serious problems with Walmart in the past does not sound like a problem). Well the assistant manager told me not many employees know about the cameras, but did give me a name of someone who might be able to help me. I then asked if it would have been the same girl I spoke with yesterday when I bought the camera that he was talking about. I did this, so I would not have to make yet another 2-hour round trip to find out I would be talking to the same employee who could not give me any info about the product when I bought it yesterday.

    I was told Walmart does not have schedules so he could not find out (I wonder how the employees know when to work without a schedule). So at that point, he told me he would let me speak to a manager. Now I have made in total of over 4 months over 60 requests to speak to a manager and have been told we don't have one; they are never here; or as your customer service person told me, no you can not speak to one. I finally was connected to someone I was told was a manager. Yes, once again I was lied to and did not get a manager on the phone. I asked the person I was told was a manager if they could just call back or walk back to the photo dept and see who knows about the cameras they are selling. Her response was, "No, I will not do that for you."

    I told her of my past problems and how it would save me a 2-hour drive if she would take 3 minutes to find out an employee who could help me. So my problem was not worth the employee's time to spend that 3 minutes. I thought you were as you told me you would check into the poor and abusive staff and try to let someone know the problems not only I am having at the St. John's Walmart, but the entire community. I had hoped when I had yet another defective product from Walmart that it could or would be handled in a proper manner. No, I was lied to again and refused to be put in contact with the manager. The supervisor would not take the time to just call or walk back to the department and let me know when an employee who has a little knowledge of the department's product my be available. So I am done!

    I have contacted my attorney and the customers who gave me the statements as witnessing the event with your manager on drugs who threatened me. I have all the emails and phone records of all my attempts to fix the problems that Walmart did nothing about. I have the card I was sold that was also fraudulent that my attorney has. I have statements from the computer repair company that told me the computer was a factory defect. I will also have most likely 20 plus statements of customers who have been treated badly, abused and yes, lied to. Those are just the people on Little Rainbow Lake. I will be attending the Perrinton homeowners' meeting to obtain as many statements about their treatment at the St. John's Walmart, good and the bad. But as of yet, I have not had one person out of my community say anything good about St. John's Walmart.

    My father is one of the largest landholders in the Lansing, East Lansing and Okemos areas, and has 2 land negotiations for future Walmart stores. He is now going to cancel the land offers to Walmart. Bottom line, I was very calm when I had all these problems in the past. I should have had you manager arrested for criminal threats to a disabled person. I should have included the computer and expenses in the lawsuit that was started for the fraudulent card. I should have spoken to a corporate officer about the illegal activities going on in the St. John's store. I did not do this because I had faith in you that the problems would be taken care of. Well I see nothing has changed. I am still being sold faulty products by people with no knowledge of the department they work in. I am still being lied to when trying to speak to a manager, who still after months and months, I have not spoken to.

    Well I am sorry, but the gloves are off. I now have a camera that does not work, that is one day old, no support from over a half a dozen employees I spoke with and no manager. Nothing but a faulty camera and no one to help me or provide any customer service at all. That is simply due to laziness by not willing to help me deal with one person in the whole dept that has some knowledge of their department or simply call back to photo to find an employee who is supposed to be trained on the product they sell. So I am going to escalate the lawsuit to include the physical threats I received, the money I spent taking care of Walmart's product problems (i.e. gas, time, the repair CDs used to try to fix the broken computer that I did not include, but should have).

    My wife was a police officer, master sergeant, in the US army and 18 years at DHS. She has every email, paper, recorded conversations with Walmart employees I have since spoken to. I will also include statements of abuse and poor customer service, along with the dozens of people who have also been denied access to any St. John's manager (21 as of yet). I expect many, many more after the homeowners' meeting. I have spoken with my father about the legal expenses and after reviewing my documentation, he has agreed to spend whatever it takes to recover all my losses, time, expense and to hold Walmart financially responsible for the aggravation, insults and physical threats I have experienced.

    My attorney will, in the future, subpoena any Walmart employees involved for the hearing. I will be asking for a trial so I can present my case in my wheelchair, along with 171 pages of medical procedures I have had so the jury can see how much of a threat I was to have your drunk assistant manager threaten me to and I quote, "Take me in the parking lot and kick my **". Every statement I received that day had the threat included in full detail. I am sorry to have to send you this statement, but I was under the assumption you were going to look into these problems. Less than a month after you told me that, I am having the same problems with your staff, products and any support.

    I will be asking for a large amount of compensation and will pursue the case for as long as it takes. I trusted you and not only was I let down, but the community was also by having a store that does not stand by their product, their warranty or their customer service. When we have a problem that needs a manager, such as drunk employees making physical threats to a crippled person, but the manager won't take 5 minutes of his time to attend to the problem, well you let me down. You let us down. I have also taken a position with the Lansing state journal and will be incorporating my experience with the St. John's Walmart into their paper, even going as far as to pay for ads relating my Walmart nightmare.

    I and my surrounding community have decided to make public statements about the extreme mismanagement and abuse they have had at the St. John's store. I will also invest in Walmart stock so I may attend the next shareholders' meeting and produce the receipts that the local community has spent at the Mt Pleasant Walmart, the Lansing Walmart and other stores where items were purchased at a higher price to avoid going to the St. John's Walmart. My receipts alone for last year spent on groceries, tools, auto parts, generators, patio furniture, electrical, etc. at the St. John's Walmart have totaled $14,766. That is just one year. I have had 4 neighbors also add up last year's Walmart receipts and have come up with a total of $61,877 for a total of $76,000. When the others provide me with their statements, I assume it will be well over $100,000 and that is a very, very low ball statement. These numbers will also be produced at the next shareholders' meeting, along with all statements collected from problems with the St. John's Walmart.

    I will be contacting the police, filing a report of the abuse from your drunk manager and ask for criminal action to be taken. I will provide them with the statements (notarized, of course). I will also be asking for charges to be filed for the fraudulent money card sold to me by Walmart, along with a statement from PayPal, whose logo was on the fraudulent card sold by Walmart, saying that they never accepted any such card. After speaking to PayPal's corporate office and sending a fax of the fraudulent card, PayPal is going to take action for Walmart misrepresenting their name on a fraudulent card. I will also make my documented statements public to the local community through billboards, word of mouth, mailings, etc.

    All this could have been avoided if something would have been done and the promises that were made followed through with, but here I am the very next time buying from Walmart with the confidence I would have no problems and I am faced with the same poor customer service, lack of product knowledge, laziness in helping the customer. Now I have to drive another 2 hours to return another faulty product Walmart does not stand by. The community has made it very clear that it does not want the St. John's Walmart in their town and are now with my help willing to stuff flyers, make phone calls and do what it takes to get a store that will take care of the people that keeps your business open and your employees paid.

    I am going to escalate this email, documents, statements, court records, etc. to as many Walmart corporate officers as I can, with the hope that they either change management or close and let a store that will take care of their community open in its place. Any further land sales or leases to Walmart from my father will be denied. Thank you.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2013

    I had an incident that happened at my local Walmart Store that was so egregious that I had to write and tell you about it and why I've decided never to step foot into that store again. It started innocently enough. I've been seeing the commercials on TV about the savings that can be offered by Walmart with cell phone service. I looked at your website and the website for Straight Talk and decided to go into your store to see if I could lower my cell phone bill. I walked in the store to find a clerk, Vanessa, standing behind the counter with the various cell phones. She ignored me for a minute or two while she flipped through some papers.

    Finally, I asked if she could help me. She looked as if I'd just slapped her and proceeded to flip through the pages and said, "What do you need?" I was taken aback by her response, but I simply said, "I'd like to get some information about the cell phone plans you offer," to which she pointed at some phone on a display and said, "They are over there." I replied that I'd read on the website that I could use my own iPhone and purchase a SIM card. She looked at me and without a word, just walked away. I thought maybe she was going to get a SIM card to show me, so I stood there foolishly.

    Two managers changing a display noticed me standing there and asked if I was being helped and I told them that I thought she was going to get something, but yes I do need some help. One of the managers called her and she yelled, "I told her I was coming back." After a few more minutes, she returned and arrogantly said, "Now, let's try it again." Now, I was getting really offended, so I asked why it was necessary to try it again. She replied, "I needed to walk away for me. That's what I had to do for me!"

    I called for a manager, who was still standing nearby. I told him what I wanted, and he acted more ignorantly than Vanessa. I'd just come from my Yoga class, feeling warm and calm inside and I didn't want to get angry or reduce myself to this type of distastefulness, so I left the two of them and went to the front to ask for the store manager. I was told that the store manager was off and I couldn't talk to anyone else, so I asked for the district manager. They said they didn't know who the district manager was, then gave me a number to call the district manager. The number turned out to be number for another Walmart nearby.

    I called again and this time they gave another wrong number and laughed about it. I don't know if Vanessa was having a bad day or if she is just stupid - I lean toward the latter. However, the fact that an appropriate person to level my complaint with was denied me is symptomatic of a much larger problem. I know that Walmart will not go out of business if I stop shopping there, but hopefully enough people who receive similar treatment will stop shopping with you and maybe you'll listen. I don't care how much extra I have to spend. I will drive miles out of the way to find a place to a shop that treats me with the dignity and respect that I deserve.

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    Customer Service

    Reviewed Feb. 24, 2013

    I purchased approximately 40 items from Walmart Morgan Hill this evening. After getting home, I noticed that Walmart incorrectly charged me for two Mobil 1 motor oils at $24.98/each, yet I only had one. I noticed the discrepancy after getting home and immediately called them. They explained that they will review the security video and will call me after confirming. I will need to visit the store for my refund. Be sure to check for discrepancies when shopping at Walmart!

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    Staff

    Reviewed Feb. 23, 2013

    My two teenage sons and a friend were shopping after basketball practice. My youngest son was stopped by a Walmart employee and was asked, "What do you have? Empty your pockets!" Our children are home-schooled and have never been in any sort of trouble. My panicked son turned his pockets inside out, and the angry and agitated employee dismissed him. My son was mortified and humiliated, and feels like everyone is watching him when he is in a store. I called Walmart repeatedly to discuss the situation. I was informed that "there is nothing on the tapes" and there is a "person of interest" that the store would retrain regarding policy. After I said I was considering legal action, I was contacted by another person who said that they are taking no action on my complaint at this time.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 23, 2013

    I purchased an extended warranty for a $998 laptop; it states on the website and in the paperwork that the 2-year extended warranty covers operating and functional defects for the 2-year period after the manufacturer's warranty expires. This is in addition to an immediate 2-year warranty against accidental damage. Four months ago, the fan on the laptop began failing. After less than an hour's run time, it becomes so hot that the laptop safety shuts the unit off. Since the week after Thanksgiving, I have been contacting Wal-Marts warranty center only to be told that is not what the provided warranty papers and website state.

    Now, I am 7 weeks past the 2 year accidental damage warranty, but I still have 1 year on operational defects. Wal-Mart refuses to make it right, but the store that I purchased it in explained the warranty to me when I was looking at the laptops as, "It extends all the manufacturer's warranties for the 2 years after the manufacturer's one expires, plus it covers you for accidents for 2 years. So if you spill your coffee on it, it’s covered. If you drop it, it’s covered. If TSA breaks it, it’s covered." So what is it? Being very educated people, my husband and I are both confused as to how the very plain language in the paperwork and website mean something so different when you call the warranty service center. All we want is for it to be repaired or replaced, preferably repaired. That's what the $99.00 was paid to do.

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    Reviewed Feb. 21, 2013

    Casserole broke so I transferred chicken to another one. I would like a coupon for a replacement. I tried to return to Wal-Mart but they wouldn't give any satisfaction.

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    Customer ServicePrice

    Reviewed Feb. 18, 2013

    After a long wait at the fabric counter to have my purchases measured and cut, I proceeded to the cashier to pay for my purchases. With these 3 pieces of fleece, I will make blankets for a charity (Project Linus - a nonprofit org. that makes blankets for children in crisis, nationwide org). I had the tax number from Project Linus. This is used at all Joann's Fabrics as well as most fabric stores. I took my purchase to the cashier. They informed me that I had to go to the customer service desk, which I did. After the clerk looked and looked for the book with tax exempt codes, she finally found it and informed me that I would have to complete a form to entitle me to the tax exemption. I could not fill it out completely as I only had the card from Project Linus with the tax number on it.

    I asked if I could be checked out at the customer service counter as I already waited over 45 minutes in line at the cashier and then in line at customer service. I was told to go in line at one of the cashiers and pay for my purchase plus tax. I then proceeded to go to the end of a long line at the registers, waiting another 10 minutes. I was very frustrated by this point and left the store to my waiting husband in the parking lot. This kind of service is not acceptable and I will hesitate to shop at Wal-Mart in the future. I buy a lot of fabric to donate the finished product to charity. The cost is very expensive and the tax is something that I should not have to pay. The poor service was just the icing on the cake.

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2013

    Many times, I have shopped at Wal-Mart and found shelves empty. Also, I have asked why they move merchandise around so much? (By the time you know where it is, it has moved to somewhere that doesn't even make sense.) I have been told that was what Arkansas told them to do. It’s the same with items that are pulled off the shelves. (Do they live here and know what we buy and how we live?) Anyway, I was grocery shopping on Sunday, February, 17,2013, when I found a crowd gathered around the refrigerator where the whole milk is kept. One patron was looking for an associate to see if there was any whole milk in the back behind the freezers.

    Meanwhile, I was shopping for coffee creamers while waiting for the milk. I found the creamers were turned around with the dates to the back. I found at least six cartons were out of date by the time the manager/associate arrived to look for the whole milk. I gave her the cartons I had pulled from the refrigerator and told her that they were outdated and she may need someone to check through them before they accidentally sold tainted creamers. She replied that the milk truck doesn't arrive until tomorrow and she was doing all she could with what she had. No one had checked any of the creamers while I was in the store. They were dated 13th and it was the 17th. She didn't seem concerned.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2013

    Yesterday, my husband and I went into the brand new Wal-Mart Supercenter in Alachua, Florida and spent almost $300 on new Straight Talk phones plus the cards to add the minutes. After getting home, we realized we needed covers to protect the phones. I returned today to hear from the nasty kid working in the electronics dept that they don't have or sell covers for the Straight Talk phones. He wouldn't even come out from behind the counter to help us try to find one that would fit. I'm so mad! I called the customer service number online and Kiesha told me, "Nope, we don't carry them and I don't know what to tell you." I will never shop there again for anything! Now, I'm screwed with $300 phones that I cannot even protect if one should fall. So pissed off, I'm beyond reason right now. I might as well ripped $300 up and throw them away. Never again will I even go in this store, let alone buy something. Alachua Wal-Mart sucks!

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    PricePunctuality & Speed

    Reviewed Feb. 18, 2013

    On 2/10/13, I went to Walmart to purchase an HP laptop that was advertised on sale for $248. They had the sample with the sale price, but didn't have the computer. I was told to check back and that they would be getting them in. They never did. I went to Walmart everyday that week. I went back to Walmart on 2/17/13 and the same computer was $288. No help, no computer. To get any help on this matter is like waiting in line for concert tickets. I feel that there shouldn't be a 20 plus minutes wait to have a complaint. I shop at Walmart less these days because it is the third time you haven't had an item at this store. You go to the next closest store and they don't have it. The only place that comes out ahead is the gas station.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed Feb. 17, 2013

    This complaint is regarding the horrible customer service and lack of assistance Wal-Mart provides as a company. Today (2/17/13), I made an order online (order numbers ** and **) with my debit card. I ordered these products and one of which was supposed to be picked up at the store today (the xbox360 wireless controller). My order was cancelled for the item due to not being available at the store location when inventory is supposed to be updated to let the customer know that an item is not available. My money was held on my account and I am not able to get the product. I called customer service to speak to a representative; she was rude and unwilling to help. I then spoke to a supervisor Christopher (ID number **) and asked due to issues to get a gift card totaling the amount of the remote to be able to get it today as advertised. He was rude and unwilling to do anything to satisfy my issues and was rude as well.

    Being upset, I called customer service back to cancel my second order of a two-piece outfit. The representative told me it would be cancelled and said I should receive an email within a few minutes showing me it was cancelled. After an hour later, it was not shown as cancelled. So I called customer service back to find out that it takes 24-48 hours before it actually cancels. The previous representative should have told me in detail and not lie to me. I am frustrated that this always happens to me when I order things on their website and no one helps. People hang up on you when you call the stores to find out information or no one in their departments answers the phone and I am left waiting for service and information for a long period of time; they yell at you and are very rude.

    In the stores, when I order for site to store, specifically at 150 Barnum Avenue Cutoff, Stratford, CT, I am left waiting 30-45 minutes before I get help when it’s supposed to be quicker service. Inventory from the personal stores are never updated to reflect if items are in stock or not, which causes people to order products online and not have them available and their money being held up for 3-5 business days because inventory at Wal-Mart is not updated. I always have this problem and I always complain to corporate and nothing is done. Their lack of customer service is horrible and it makes me not want to shop there.

    They need to do better with customer service all around or they will lose a lot of business. I would like a gift card totaling $52.01 for all the problems I have as a customer for this company and as an apology for the horrible customer service that Wal-Mart provides. I spend a lot of money there and that is only because the economy is bad and their prices are low. They treat their customers like they do not matter, and 90% of the time (my shopping experience with Wal-Mart, whether online or in the stores), I have a bad experience. I am tired of the treatment I am given as a consumer. I have a better experience shopping at Target. I think I will take my business there. In the meantime, I want compensation for the stress Wal-Mart causes me.

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    Staff

    Reviewed Feb. 17, 2013

    I lived near West Kelowna, BC Canada for over 3yrs where I shopped at your wonderful Walmart. I recently moved to Kelowna BC Canada and went to your Walmart here and it was a horrible experience. You need to send someone down to evaluate this store. There were shelves with no merchandise. Can you believe there was not one bottle of bleach to be found? How is that possible? There’s not enough room for two carts in the same isle. It was terrible. People were upset and frustrated to only want to get out as fast as possible. I will not return under the circumstances. Too bad.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 16, 2013

    I was in Slidell at the Northshore Blvd. store yesterday purchasing groceries. I wanted to use Wal-mart's ad match guarantee to purchase a couple of items. The first item was boneless, skinless chicken breasts from Albertsons. Wal-mart's price was $1.99/lb. while Albertson's was $1.48. When I told the cashier, she had to go check the price. She was gone for about 3 minutes and came back and charged me $1.78/lb. When I told her that she put it in wrong, she sighed and said, "That is what they told me it was.” I showed her the ad, and she begrudgingly changed it.

    Then I wanted to purchase Purex from the Winn-Dixie's ad. The ad said “Buy one Get one Free up to $6.49". She told me that they didn't do Winn-Dixie ads because it says "up to" and doesn't have the price printed really big. I asked to speak to a manager and ** came over. She told me that not only was the BOGO not valid, but since Winn-Dixie requires a shopping card, Wal-mart doesn't honor any of their ads. If this is true, then they don't honor Walgreens, CVS, Rite Aid, or several other competitors either. What is the point of having an ad match guarantee if they won't honor any of the competitor's ads?

    I have shopped at all 4 Wal-marts in the surrounding area and have never been treated this way. Other Wal-marts honor competitor's ads with no question especially when I have the ad in hand. I am not one of those crazy couponers and don't feel that I was asking for anything above or beyond what is in their ad match policy. I feel I was treated like I was trying to cheat the company by this cashier and manager. This is the second time that this has happened to me. Last time when I called 1-800-WALMART, the manager was supposed to call me to explain the policy. He did not. Honestly, I don't trust this store not to embarrass me at the check-out and treat me like a criminal. I won't shop there any longer. I will go to Winn-Dixie, Rouses, Albertsons, Lishman's and Target. As a former Wal-mart employee, I expect better from the company that I once loved to work for.

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    Customer Service

    Reviewed Feb. 16, 2013

    After many attempts to order on Wal-mart.com and having my orders canceled every time, after contacting customer service and being given the same generic answer every time, after checking and rechecking with my credit card companies, after checking that all information on Walmart.com was all correct, after opening a brand new account on Wal-mart.com and still having orders canceled, my next step is to contact Clark Howard and see if he can help with this issue. Maybe it would help if everyone who is having problems does this. There are complaints all over the internet about this. I'm also going to contact corporate offices. Wal-mart Home Office, 702 SW 8th Street, Bentonville, AR 72716-8611 (479-273-4000)

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    Customer ServiceStaff

    Reviewed Feb. 16, 2013

    I live near the Walmart store located at Montgomery Crossroad in Savannah, GA. This store has horrible customer service. Why aren't more cashiers made available when the store is always crowded? What's the reason behind allowing long lines to develop in a store that has registers closed? Is this a money-saving measure? By the way, as I was leaving Walmart this Friday evening, I overheard two employees talking. They affirmed my conclusion about this Walmart location. The employees stated that they were told during orientation, that the Walmart at Montgomery Crossroad is one of the worst stores in the Walmart chain. I understand why. Something must be done to enhance customer service at this location or the store should be closed.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2013

    On February 13, 2013, Walmart was very crowded with 30 minute lines possibly. I found the manager, told her that the lines were as long as they were. She said she could do nothing about it; she had nobody else on hand. I told her I was leaving because I didn't have time or the strength to stand there and wait that long. In a very crappy tone, she replied that that was fine. There was no customer service quality in that woman, never mind that a Walmart should not have 25-minute long lines.

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    Price

    Reviewed Feb. 13, 2013

    Your packaging for Equate nutritional shakes are just not acceptable. First, you had a plastic bottle and under the twist top cover was foil covering the top of the bottle. There was no tab or any convenient way to remove the foil, making it nearly impossible to open. Now you have changed to a box with a straw. The straw is very small and inconvenient and takes too long to drink it through the straw, and is not sanitary if your hands are not clean at the time. If you would only please look at Ensure packaging or Boost packaging and do a similar packaging, or any other screw top plastic bottle like a bottle of water or a bottle of Coke. These are convenient, safe, clean, quick to open and to drink, are detectable if it has been previously opened.

    Please! Why not just package it in a plastic bottle with a screw off top like a bottle of Ensure? I love the Equate prices that is why I am so frustrated with your packaging because I like the Equate Nutritional Shake and its price, but your packaging is impossibly frustrating.

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    Price

    Reviewed Feb. 11, 2013

    On Feb. 9, 2012, I purchased some pet treats for my dog. The item on the shelf was marked $2.98, but when I checked out, I was charged $4.98. I didn't notice the discrepancy until after I was at home. This is not the first time I have found the prices are different from the shelf price at this store #1216. It seems like an everyday thing. The cashiers are always in a hurry to get you out and you don't have time to watch every ring up. Your consumer satisfaction is in the crapper.

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    Price

    Reviewed Feb. 11, 2013

    Walmart at Southlands Mall Aurora CO 80016 - After overhearing a conversation about Walmart incorrectly rung prices at a party, I decided to watch prices next time I shop there. Today 02/10/2013, I went to Walmart to get some groceries. I picked up about 12 items and took them to the register. To my surprise, 3 out of 12 items rang up at incorrect prices. The 3 items were Milk, Eggs and Lemons. Now I will be watching prices every time I shop there. I shop there very often for the last 14 years and I don’t know how much money they had overcharged me as result of prices being rung incorrectly and me trusting them blindly.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2013

    My husband placed an order with Walmart.com and was prepared to pick up a laptop at one of the local retail stores on the same day. He used his new Wal-Mart credit card account (which he was not given the entire number to, only the last 4 digits). He then received an email confirming his order. In the email, he was informed of a pickup date 5 days from today, not today, as expected. Therefore, I called the local store, which is an hour away from our home and requested information from both a manager (Crystal) and an associate. After reviewing the information in detail, they assured me that they had the laptop ($500) at the site-to-store and his notification was delayed and should be expected within the hour. During my conversations, I not only discussed the availability, but also the billing. I inquired to ensure because he did not have his entire account number, that the final purchase of this product would not prevent him for obtaining his goods upon arrival.

    However, two hours later and a very frustrated spouse, I discovered he was sent home without his new laptop. I then contacted the store and spoke with another manager (Crystal had already left for the day), and she said she would offer a gift card to compensate for the gas used. Although that is a nice gesture, it does not, in any way whatsoever, resolve the issue at hand. Therefore, I requested the store manager contact me as soon as possible. I feel if the credit company was contacted and/or Walmart.com that he could have used his credit line, cancelled the previous order and left a satisfied customer. However, that is not what was offered at all. He was simply turned away and not properly assisted. I am a firm believer if I do my due diligence and thoroughly inquire about all of the facts that I should certainly be able to expect the simple service of delivering on promises made. At this point, I am furious and feel Walmart.com needs to address this immediately.

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    Staff

    Reviewed Feb. 11, 2013

    I've worked for Wal-Mart for a couple of years now and it has been a bad experience the whole time. The management is completely unfair and biased. They have their favorites and everyone gets treated poorly just because they don't suck up to all the managers. They break a lot of policies, some of which are against the law. They do not care about the individual at all, whether it's an employee or a customer. Wal-Mart cares about one thing, money! Salaried management cuts hours from the sales associates and cashiers while other managers that aren't salaried are getting over time every week. Also, for being a multibillion-dollar corporation, their starting pay is extremely low.

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    Customer ServiceStaff

    Reviewed Feb. 10, 2013

    On February 7 around 10:15pm, I was asked to come to the office. When I walked in, Gena, the manager on duty, told me it got me and I told her I don't understand. She said she had to fire me because of my days that I had 5 points and I had already had two write-ups for missing days. I told her this was the first time I've been called in about my days and she said, "Well, you have a D Day," and I said no, it fell off. She said no, it hasn't. Then I asked her and the support manager Travis that my understanding was that if you have a D Day that you couldn't put in for transfers or anything. They said, "That's right. You can't do anything."

    So I asked them why did my transfer go through that morning and how could others get 6 and 7 points and keep their jobs but at 5 points, I'm getting fired. She said no one in the store has that many points. Yes, they do because I know one of the ladies who has 7 points and then she asked me for my Blade discount card and name badge, and told me I had to sign the computer. I told her I would not sign anything. As I got up to leave, she said, "You have to sign this," and I told her again I wasn't signing anything. The next morning, I called the Wal-Mart in Bentonville and they told me I would have to call the store manager and the HR manager before they could do anything. Well, I don't think it's right that we have to call and talk to someone inside the store. I called the number I was given for the HR manager and left a message but he never called me back.

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    Customer ServiceStaff

    Reviewed Feb. 10, 2013

    On Friday, 2/08/13, I came to Wal-Mart at 1800 S. University Dr. Miramar, FL at 6:30am to return merchandise I had purchased there the day before. I saw that the return area was dark and was informed it didn't open until 7:00am. I shopped until 7am and went to the return desk. Your employee, who shall remain nameless, opened her register and refused to acknowledge I was there. The first thing she did was accuse me of a crime. I had two polo shirts to return, of which I was holding the receipt. She told me I did not come in with them in a Wal-Mart bag. I had them in a bag when I arrived at the store. However, when I approached the counter, I removed them for the refund. I also have shampoo to return. She was rude, indignant and disgusting. She never even began with "Good morning. May I help you?" She finally took the items and made the return transaction that she should have made in the first place. I had a terrible shopping experience. The company in general has poor customer service. Neither my friends nor family will ever shop at Wal-Mart in the future.

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    Staff

    Reviewed Feb. 10, 2013

    I am a frequent shopper at Walmart. The Walmart on the Eastside of Albany closes at 12:00am. I went into Walmart tonight for loaf bread at 11:52. I was told they were closed by an officer. I told him I just needed bread right there, pointing to the bread. He told me they were closed. I gave him the time and he told me the registers were shut down. I said, “No, not while she's ringing people up on it.” With nothing to say, he just looked at me. I told him he could've been honest and I walked out. It wasn’t 12am. Another thing why are there two registers open in that store when it's filled with people? I am not going back!

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    Reviewed Feb. 9, 2013

    I tried twice to fill out a rather lengthy and poorly-designed application. Walmart has so many links, options, etc. and it was hard enough to find "submit application" that I'm no longer interested to work there. It's the common folk who made Walmart so they should have a common way to apply.

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    Reviewed Feb. 7, 2013

    I purchased a microwave oven from Wal-mart in December as a gift to my wife. This microwave had all the paint peeling from the bottom inside of the oven. I took the oven back to Wal-mart today at 6:30pm. I showed them the oven and explained to them that the oven worked great, but I wanted to exchange it for another model due to the distrust I now have for any Emerson brand. I was told that it was out of warranty due to the shipping label date, which was sometime in 2011. I bought this microwave in December 2012.

    Finally, I was told that I could exchange it, but was told by a manager named ** that the warranty on Wal-mart merchandise was only good from the date on the shipping label. I was not aware of this policy as I am sure millions of other consumers as well. Very bad service. If, in fact, this is Wal-mart's policy, I think all consumers should be aware when they buy items to make sure to check the shipping label's date. Also, after checking the shelf for a microwave replacement, I settled for one with a date of last month. It's the closest I could find to the current one. I really wonder about all the merchandise on shelves in the warehouse ticking away customer warranties. Thank You

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    Customer ServiceSales & Marketing

    Reviewed Feb. 4, 2013

    Walmart is robbing people with money orders which they sell but don't honor. I had been laid off from work with no money for Christmas gift-giving (but we did have just enough to keep the power and heat on and food on the table - the really important things). My dear sister who lives out of state sent me a $300 money order to help us through these tough times. I didn't receive the money order until the first week of January and held onto it until the first week of February, with plans to cash it and use it to pay my electricity and gas bills on threat of being cut off. It was a MoneyGram money order that my sister bought at her local WalMart out of state. I didn't want to have a hold on the funds by taking it to my bank and figured I should be able to cash it at WalMart since they sell MoneyGram money orders.

    It was close to 5pm so I called WalMart to confirm they would cash it for only a $3 fee as long as it was bought at WalMart, as evidenced by a "WM" printed on the money order (which it in fact did show). Great! No need to mess with the bank and a hold on the check to clear, so I thought. But when I presented the money order at WalMart, they said because it was just over 30 days old they wouldn't honor it. I protested that this made no sense because they can simply call the number (or check on their computer system) to see that the money order is still valid and furthermore, there is no "fine print" on the money order itself saying anything about the money order being non-negotiable after 30 days.

    I asked to speak to a supervisor and while waiting, I called MoneyGram's 800 telephone number printed on the money order and gave them the money order (check) number and was told that it was "good". I then convinced the supervisor at WalMart to call, to verify that it was "good" despite being just over 30 days old and she took time to do so and confirmed to me that the MoneyGram customer service line said it was okay to cash and "good". But when the clerk started to cash it out, their system wouldn't honor it because (they said) it was over 30 days old. Crazy stuff. They sell money orders requiring cash only and don't say anything about 30 days old (either in person or on printed on the money order itself among the other fine print) and then, they refuse to cash one of the same money orders that they themselves sold for cash and knew to be valid and "good".

    This is causing me some unexpected and unneeded grief. One other thing, I had to put my SS# into the system. Maybe they rejected cashing their own order because my credit (being unemployed) has taken some hits? Even so, that made no sense - it's a money order. I had government issued ID to prove who I am. Why sell money orders to people if they aren't going to honor their own requirement that cash be paid and ID be shown? This is a scam. You send someone a money order if they need cash right away and you pay for the service (it's not free after all). So, my sister paid for a money order from WalMart that WalMart now refuses to cash even though it's known to be good.

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    Customer Service

    Reviewed Feb. 4, 2013

    Three times I ordered something on Walmart.com and three times there was a problem with the CC payment. The explanation led me to believe that I was doing something wrong. A call to Capital One revealed that the payment cleared Capital One all 3 times as being correct, but Walmart decided there was a problem and reversed the charge. Walmart has been no help so far. I've tried escalating the problem to someone that can actually get to the bottom of the problem. The same card is used in Walmart with no problem. Only Walmart.com has the problem. As bad as it is getting a rejected payment, it's not nearly as bad as the total lack of concern and help from Walmart to fix the problem! Their system needs to get fixed.

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    Customer ServicePriceStaff

    Reviewed Feb. 3, 2013

    I, by no means, wish for the store to be closed as I prefer to shop at Walmart and don't want to drive the extra distance or pay the excessive difference in price to go to Publix or Kroger. I will, however, say that store #0406 is in desperate need of help. Ever time I shop there, they seem to be out of one or more of the things I currently need. A recent example was when I had stopped in on my way home from work and they were out of cinnamon. They had four bottles of cinnamon sticks, but not one bottle of ground cinnamon of any brand. I asked the manager I was able to locate if there were some recall I was not aware of. She checked all the spaces and they had the product in the store, but had no idea where. I, as a former associate, am well aware of why this is happening. They spend a lot of time pointing fingers at people and blaming everyone, but they still aren't really doing anything to fix the problem.

    The stock rooms need serious help. You cannot sell things out of the backroom and they don't know all of what they have because they aren't properly checking the bins. The product doesn't get called to a pick list until it will take a full case to fill the shelf and by then, the customer is already at a loss as some products stay empty for days. I know that if they were to find some way to correctly audit their stock rooms and double check the shelves to be sure the correct product is in the correct spot on the shelves, they would have a lot less of this problem. I know that the stockers are given a time frame to finish their job and they do a great job most of the time; but when the wrong thing is put in the wrong place on the shelf, the outs are not correctly called out of the backroom.

    When the Great Value products were changed to all white labels, it made it more difficult to tell the product apart and often the simplest things are overlooked because of this. Example, No Salt Added Whole Kernel Corn is put in the Whole Kernel Corn. One number is different on the label, but the labels are very similar and when you are in a rush, it is easy to miss this. I could go on for a long time with this because I worked in the backrooms and saw where a lot of the products were binned wrong, because someone didn't read a barcode and was coached for spending too much time trying to correct the situation as it took me longer to complete my job.

    I understand that things need to be finished in a timely matter, but I also know that pushing someone to do a job fast creates mistakes and mistakes fall on the customer. Accuracy is more important in the long run or you end up with empty shelves and customers taking their business elsewhere. I know this will probably not go anywhere, but I hope that you will at least check on some of this so you will see that the business will flourish if you will work together with the associates to become more accurate and the management to understand the importance of fixing the backrooms instead of just letting it compound.

    Thank you and I hope that this doesn't cost any of the hardworking stockers their jobs. I really do not want to see the store close, just want to see the store run more efficiently and all the customers will be much happier and will begin to shop there again.

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    Reviewed Feb. 1, 2013

    Wal-Mart, I've read all these reviews. Not a single good one. I am here complaining because I am sick of seeing Bettas slowly rotting seriously. There is gunk floating around and the sewer water smell in their little cup. I almost puked on your floor. Also, I'm not done. They are sick from Ich and finrot. Out of eight Bettas, four had Ich! This wouldn't happen if you at least do a quick water change. Why do you have a sink in the fish department? Use it. I hope other people speak their thoughts here. Just click the button at the top and push guest.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Jan. 29, 2013

    This is the continuation of my last message posted as from Nicola of N.Las Vegas, NV on Jan. 12, 2013.

    I want to inform you that the corporate office of Wal-Mart doesn't do anything to resolve the issues. Walmart.com advertised a great price on January 9, 2013 for a Nintendo 3 DS XL bundle for $191.00; which includes 1 Nintendo 3 DS XL plus 2 games of your choice and 1 Mario Mini Transporter Case for the Nintendo. Unfortunately, those are false advertisements because Wal-Mart didn't approve my transaction to check out. The Wal-Mart billing department keeps blaming my Wells Fargo Bank that the billing address doesn't match. It's a pure lie. Three Wells Fargo supervisors and three customer service representatives verified all my information. Also, two executive members from Wells Fargo Corporate Office made an investigation. Therefore, all my billing information was precisely accurate.

    When I was about to change the Visa check card from Wells Fargo to make a payment with a Visa credit card from a different bank, I could not get any more of those great prices from Wal-Mart.com. I called customer service and I told the representative that I wanted to get the same prices, because the first transactions were canceled without it being my fault. I had no chance to get those prices anymore. I didn't buy even the Nintendo 3 DS XL from Wal-Mart, instead, I got it from Toys "R" Us. After all, I did whatever I could to prove that Wal-Mart is making false advertisements without honoring the prices. I strongly believe that from now on, the government agencies should take over this matter to investigate and to do whatever is necessary to apply the laws. For me, it was a very frustrating experience. At the same time, it's a shame that, as customers, we have to go through so much hassle being bullied by big corporations.

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    Reviewed Jan. 27, 2013

    On 1/26/13, I purchased a 16 oz. pack of Great Value Easy Melt Pasteurized Prepared Cheese product. When I went to use it, I pulled the carton top up and the foil that wraps the cheese opened up. When I turned the foil over, there was hard, dried cheese along the area that was opened. I couldn't use the cheese. The code on top of the box is 21:05 BEST BY 05/13/13 FU 0000. The UPC# is 0-78742-01512-5. I purchased this at my local Walmart in Encinitas, CA. I also had a bad experience with Walmart's 1 lb. bag of frozen Salmon - it was mushy and not at all edible. What does Walmart do to ensure that the consumer can buy their private brands and not be disappointed or inconvenienced?

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    Staff

    Reviewed Jan. 27, 2013

    Walmart keeps canceling my online purchase. Walmart claims my PayPal billing information does not match my order's billing information. Okay, I could almost deal with that cop out if I hadn't already used the same account unchanged for over 5 years with Walmart and I had called PayPal to verify my already verified account which has not changed in 5 years either. I have spoken with 4 different people at 1800walmart and their billing department is a total waste of time. Something is wrong with Walmart's system, but they refuse to fix the problem. So in short, ** Walmart! I'll start using Meijers or one of the others out there!

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    Customer ServiceStaff

    Reviewed Jan. 21, 2013

    When I went to pick up my item, the lady at the counter asked me for my driver’s license. I told her that I do not have a driver’s license. She insisted to see my driver’s license; again I told her that I do not have a driver’s license. She then said that in order for me to get the item, I need a driver’s license. I told her that in the sign posted there, it doesn’t say anything about a driver’s license, only that I need a photo ID. And also on my e-mail, it said that I need the number and a photo I.D. Again she insisted to see my I.D. I asked her to call her supervisor. The supervisor came and it was the same thing - she wanted to see my driver’s license. And she said that the lady was just doing her job. I just want to know how a blind person, a person that never had a car or doesn’t know how to drive or an illegal (some states need a social security to give you a driver’s license) - how can they comply with this requirement.

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    Staff

    Reviewed Jan. 21, 2013

    I've been working for Walmart for full-time for years and so have other employees. So since new people were coming for jobs, the store managers are trying to fire the employees who've been working there for years to pay less. Most of the old employees are starting to quit because the managers are changing our schedules from full-time to part-time, which is not called for. Also for racism. The store managers seem to be trying to fire the Mexicans, Blacks, Puerto Rican and other races that aren't "white." The store managers disrespect us by screams and commands that aren't our jobs. They set coaches on "not white" employees. They push the Mexicans and discriminate them. They have a lot of hatred to them.

    Mexicans are their main people to get rid of. The store managers treat them like as if they were dogs. Who knows why they want to get rid of them? They're practically the hardest working people there. But whenever the big bosses of the company come to visit, they don't talk to the associates to know what's going on. I hope that the Walmart owners read this and other employees' complaints.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2013

    I am writing to let you, and the general public, in on what my experience was like at our local Wal-Mart in Chillicothe, Ohio today. This is simply a responsive and informative review. I went in to return an iPad that my wife purchased for me for a Christmas present. She asked for the newest iPad, the iPad 4, to be put on layaway for four days and purchased it on the 5th. I have today discovered that my iPad 4 is actually an iPad 3 and regardless that the fault lies completely with our local Wal-Mart, they have completely refused to offer me any compensation or return whatsoever.

    The store manager, Josh **, was more than rude and short with me stopping nowhere short of contorting my words back to me. They were unnecessarily blunt and stern with an authentic X customer. All I was looking for was Wal-Mart to correct their mistake and in return, I was answered with "I can't sell this now because you opened it." Had there been actual customer service for example such as "We apologize for unconvincing you and we would love to have a chance to correct our mistake, sir," this review would have been a lot different. You attract more flies with honey, Josh.

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    Price

    Reviewed Jan. 17, 2013

    For the last week, I have been looking for a particular DS game for my niece’s birthday. I went to the 3rd Wal-Mart today and finally found it. When I asked an associate for help, I was told that if the key worked, I could get it. I also found a case for the DS and couldn't find the price, so I searched the store and found a sign to get the price. I was told I could come back tomorrow after 11:00 am, but as I work nights I am asleep at that time of the day. When I got there, there was no machine. I walked to the other side of the store and found another sign. Guess what? Again, no machine. After striking out 3 times, I dropped the merchandise I had intended to buy and walked out. You will not be getting my $50.00 today as I will be going to Target this afternoon and if they don't have it, I will go to GameStop or Best Buy. This store was located at 6065 Jonesboro Rd Morrow, GA 30260.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2013

    I have spoken to ten Wal-Mart customer service representatives (including billing department) and three supervisors and they could not solve the error processing payment. If you get this error, there is nothing you could do other than PayByCash, Walmart Gift Card (you can't buy this from Walmart.com as you will get the same error, or try another payment method). My perfectly fine MasterCard debit does not work with Walmart.com, even though it works with Apple iTunes, GiftCards.com, Amazon and every single place but Walmart.com. I have checked with my bank and they agreed all the payment information is correct.

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    Reliability

    Reviewed Jan. 15, 2013

    I had a camera that barely went over the 15-day return policy. Camera was defective and I wanted my money back. The manager and associate said no, it was over the policy time limit. So I had to contact the manufacturer. Then after that, I contacted the manufacturer and they told me I had to go back to the store to go get my refund. If I don't, they can't give me my money back since they didn't directly sell me the camera.

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    Punctuality & Speed

    Reviewed Jan. 14, 2013

    I went to the Wal-Mart in Aiken, SC on Richland Ave. to buy a simply radio. After looking, I have seen the radio that I wanted; this was the last of November. When I finally got a clerk to help me, she said that the radio was not in stock and that it would be a few days before it would be available. I went back 3 days later and it still wasn't in. The clerk told me that because of the Christmas, that it would be a few more days before it would be in. So I went back; this was December 14. I want to get it for my son for his birthday, and again I was told that it still wasn't in. Hoping it would be in for Christmas, so I went back on December 23. And guess what? You guessed it - it still wasn't in.

    So I went to Best Buy and they had it. I bought it, but now it got to be a mission to see just how long it would be before they get the stupid radio. I went January 13 and still not there. So I called to talk to the store manager ** to complain. But after 10 minutes of being put on hold, I wasn't able to log my complaint. So I guess I will drive a few more miles to get what I want instead of dealing with the Wal-Mart in Aiken, SC on Richland Ave.

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    Reviewed Jan. 14, 2013

    I purchased the Equate brand powdered fiber rather than the national brand to save a few dollars. That was a mistake! The powder will not stir into the water no matter how vigorously you try. Very difficult to swallow. I will toss it and go back to the national brand, which, of course, Walmart has chosen to discontinue selling. So I will do my shopping elsewhere.

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    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed Jan. 12, 2013

    Please read this to the end; it's worth it! On January 9, 2013 around 1:00am, I spent more than an hour on the internet to choose a Nintendo 3DS XL bundle and seven games. Believe it or not, the games are for my 75-year-old mother. Most of them are memory games to keep her sharp. I was not able to add them to my shopping cart because something was wrong with the website. The prices were great though, since I'm disabled right now I thought it's worth a little effort. I sent an e-mail to Wal-Mart customer service. I will try to void certain details; otherwise, it would take me few pages to write. Next day, I was able to place the order but after few hours, I received an e-mail from Wal-Mart customer service informing me that the order was canceled. I was told to check with my bank and to place another order which I did, but the order didn't go through.

    When I was in the middle of the process, a message showed on the entire page. I could not even open their website at Walmart.com. After complaining again regarding this new issue, once in a while I was able to access their website and then again disappear showing the same weird numbers. I also received a sarcastic e-mail from them and I fought it back, then I got $30 discount for the inconveniences. The customer service was insinuating that my credit card billing information was inaccurate. On the first order, I even input my last 4 numbers of the SS (called Evisa verification); otherwise, I couldn't go on with the process. I verified my credit card billing and shipping information on the Wal-Mart website account several times and everything was precisely accurate as well with my bank. I was told by my bank representative that they approved the purchase twice but was not honored by Wal-Mart.

    On my banking statement, it showed two pending charges from Wal-Mart for $359.19 and $370.69 for the same items. Weird. I called Wal-Mart again and the price was adjusted for $359.19 but I didn't see anything like new charges on my banking statement or even receiving an e-mail from them with the new adjustment. I saw on the web complaints against Wal-Mart that other customers had the same problems with them as mine. In three days, I exchanged 28 e-mails with Wal-Mart customer service and I spent more than 15 hours on the internet trying to figure out what is going on or what I can do about it. I keep looking for phone numbers for the corporate office and the billing department calling them but nobody answers. I keep trying to place other orders which didn't go through and even called the customer service several times and spoke with two supervisors. Each time I call, everybody verified my credit card billing information and was accurate. Unfortunately, nothing was done to complete my order.

    Here is something interesting though. When I used another computer, I could access their website and also when I didn't use my account information, I could add other items to the shopping cart but then again those weird numbers appear (probably somebody noticed that was me again). After a few hours, I opened an account on my wife's name (but she has the same last name as mine; I just used different e-mail address). I was able to add the same items on the shopping cart except that instead of $191 for the Nintendo 3DS XL bundle (which includes 2 games equal at $19.99 each, a case and the Nintendo game), this time, the bundle was $224.99. Still, I was not able to check out to proceed with the order. It's Friday night so I have to wait until Monday morning to call the corporate office to see what they have to say.

    The reason why I keep trying to shop from Wal-Mart (especially the Nintendo because my mother's favorite game, Tetris, can be played from it) is that in other stores, they are out of stock on certain games and they don't have a Nintendo pink/white color. Wal-Mart doesn't have certain games available in the store not even this particular color; therefore, I have to order online. And besides, all their advertising prices which I was quoted a few days ago are the best on the market. I just had the worst experience ever. Can somebody from the Consumer Affairs help me with this issue? Before I go, I want to give an advice to all the customers who are not returning back to Wal-Mart. You don't have to run away from them! They have to run away from you! You have to fight them back, even involving the media when it's necessary. It's your store!

    They open the business for us even though they are making the profit for themselves, but they cannot go on without us, the customers. Every customer has the right to be treated accordingly with respect and dignity and the truth must be brought up no matter what! Good luck to everyone out there! I will keep you posted.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2013

    I understand and realize Christmas is over, but did you get rid of most of the help? After standing in a line of 3 people 20 minutes at the deli and still not getting waited on, I went to the front end to check out and spent another 25 minutes in line. There were 2 lines on my side open and 3 on the other side. All of them were 6 to 7 deep. I called the phone number of the store and reported this. The response was, "I will tell the person in charge," and hung up. When done, I went to the tire department to get my vehicle, and it was parked on the other side of the building. By the way, it’s raining. To rate your customer service is not hard - there is none. Many of the people in line were complaining as well, and all came to the conclusion that it won't help to let anyone know because it is obvious that no one cares. I'm done with Wal-Mart. The cashier was pleasant.

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    Staff

    Reviewed Jan. 11, 2013

    I tried to buy a waffle iron. The box was damaged. There were no others of that brand. I went to talk to someone in the department for a discount. It took several minutes to find a salesperson to help. Once I located a salesperson, we had to look for a person who handles that department which took several more minutes. When I showed the department salesperson the box, she said, "I cannot help you. The store will send the box to the warehouse for repack." I was not asking the store to give it to me for free or even half off, only a couple dollars off the damaged box. Then salesperson goes on to say I should have come yesterday as they were on sale.

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    Reviewed Jan. 9, 2013

    The lids are too easy to open! Child resistant my butt. My 2 year old daughter got a bottle of Midol out of my purse and had it opened immediately. It led to a call to Poison Control. Luckily, I believe that I was able to get the pills out of her mouth before she swallowed any, or at least she didn't have a reaction if she did swallow any.

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    Staff

    Reviewed Jan. 9, 2013

    Tonight I went to Wal-Mart looking to buy something for Valentine's. I saw something in Jewelry. The ring and necklace looked so good, I wanted to see it. Okay! I looked at my watch and looked around; I didn't find anyone for 10 minutes. I then went to the cashier to call someone to Jewelry so I can look at this pretty set. 15 minutes went by, there were two other people I was talking to while waiting; they walked off. I went over to the other cashier for the express line to call the Jewelry person to come over.

    While talking to this older man for a little over 15 minutes, I shook my head and told him I’ll go somewhere else to get her something for Valentine's Day; and he left too. Well now, it wasn't the stuff you carried (as a matter of fact I liked it), but after 40 minutes on my watch, enough is enough! This Roswell, NM Wal-Mart is becoming the talk of the town. I've heard of stuff like this happening while in church, but I never thought it would happen to me. Well I guess when I get mad, I’ll go right here and tell you about it; but I know no one will do anything about it! Why? This is Roswell.

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    PriceStaff

    Reviewed Jan. 9, 2013

    On January 4th, we went to the Walmart store in 255 Cochran Simi Valley and we bought a princess castle and dollhouse for $69.50. When we got home and we went to open the box so my daughter and her cousin would play with the castle, we had the worst "surprise" ever. We opened it and saw that it wasn't a princess castle at all. All it had was a bunch of McDonalds toys and a box lid. We went to the store to take it back and they refunded us our money on a store credit card and we were told that if we found another castle at another Walmart or over the Internet, that we would have that same price honored. And when we found one at another store, they didn't honor that price. We talked to a department manager named Jhon ** and he didn't do anything about it. We were deeply upset about the situation. All our babies wanted was a princess castle. They were very upset, too, when they opened that box and there wasn't anything in there. All we ask is to get that same castle and have the price honored. That's all.

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    Reviewed Jan. 8, 2013

    I am sick of tired of going to Rice Lake, WI Walmart and what I need isn't stocked. They always, always blame it on the warehouses. I have not gone there yet in the last two years that the shelves were not empty. There are usually only two per department to restock. Come on, Walmart, there are plenty of people looking for work. You need to start hiring or start losing your business. Even coffee filters were out and someone checked and none was even at the warehouse. Coffee filters, can you believe that?! Quit ordering only one box, order more cases or check your inventory better. Also, there are not enough check out stands open. Why put so many in if you weren't going to use them? Again, if you need to hire more to meet customers' needs, then get off your butts and do. Cut top wages to afford more workers.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2013

    These are by far the rudest and laziest employees on earth. I have never met a group of employees in my life who have no problem making it clear that they are annoyed by you or cannot be bothered. I had to return an online order that was of course garbage and because Wal-Mart decided to start using 3rd party companies, they find it so much easier now to pass off the responsibility to other people including the managers! This is the second time I have ordered something and it be incorrect or an issue and then blame everyone else, pass you around and flat out tell you it’s not their problem, even with the 3rd party company on the phone! Horrible, horrible, horrible! I’m so thankful we have a Target locally because they are my new go to for all my everyday needs!

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    Price

    Reviewed Jan. 8, 2013

    I was hired as a full-time supervisor in early or middle of November. At no time was this a temporary position. So I was training and a week before I was let go, I got hurt due to Walmart's trucks and unloading system. I came back to work and on the second day was let go after working 6 hours even though I had my shifts for the next 2 weeks. I was told I was temporary. I asked to see this paperwork. None was provided, but a false document I have never seen. Let's see, train me to let me go. Hmm. I was also told to hang in there and things would get better after Christmas. The managers all need classes in how to be managers to many chiefs. I also have pictures of their trucks that come in. You would be real surprise.

    Before you buy anything, check the merchandise. It comes in like tetris and the employees pay the price. They are soulless and just say they are used to being treated this way. I swear all true. I could not make this up. You pay low prices of the backs of the old, depressed, young and second jobbers. I was told next move will be manager. How do you do that from a temp position? Let's hire a boss. If it makes no sense, then it's a lie. Saving pictures for the news or OSHA. The best part is their paperwork has different dates of hire (forged or something). You should check other paperwork.

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    Customer Service

    Reviewed Jan. 8, 2013

    I placed an order online to purchase (the bundle was $179.96 with 1 controller and 3 months Xbox live) on December 27th to be shipped to the Chino, CA location. I waited 11 days for my order, calling to see if it was in only to find out they cancelled my order the day it was placed without notifying me! Then I placed it a second time on January 6th and it said in stock online, ready for pick up in store at the Corona, CA Wal-Mart on Ontario Avenue. When I went to pick it up, they informed me my order was once again cancelled and I was not notified by call or email. This is very frustrating!

    My family shops exclusively at Wal-Mart but this whole situation makes me wonder about your customer service. If it's not in stock at the store, it shouldn't place an order. This is ridiculous and my son is very upset. This is the second confirmation code #**. I would like this resolved ASAP! The Corona store that was supposed to have only has the bundle with the Kinect. We would like to get that one instead with no extra charge for the hassle or just find us the one we want. The order is under Eric **. It's for my son. Please contact me by phone at ** or by email at ** so we can place the payment again. Thank you.

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    Reviewed Jan. 7, 2013

    I live in Pittsfield, Massachusetts. I go to the Walmart there everyday. I know that it sounds a bit much but it is true. The Ethnic Department is never straight and it has been over 2 years. Everything around it is always maintained. It is not good.

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    Punctuality & SpeedStaff

    Reviewed Jan. 6, 2013

    I still remember that I went there with my kids very early in the morning a few years ago, and before buying the yogurts and cheeses, I noticed that they all were outdated. To my surprise, the old lady who served me, whose name was Valery, told me that if I did not want to take them, I just had to go somewhere else. Then a co-worker, whose name was Tim, came by and told me that I was a ** and I should shut up! I complained to the manager, whose name was Sandy, and she told me not to go out and scuttlebutt about it for my own sake for she didn't care about that matter at all! Since then, I've always avoided that place!

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    Customer ServiceStaff

    Reviewed Jan. 6, 2013

    On 1/5/2013, I went to Wal-Mart in Uvalde, Texas to shop for some household items and groceries. While shopping, my girlfriend and I noticed that a manager we had seen working before on previous days was following us around everywhere we went. After browsing for about an hour, I went to the restroom while my girlfriend waited for me in the clothing section. When leaving the restroom, I was approached by two police officers and the manager that had been following us. He called me by my first name. Not knowing what was going on, I asked what the matter was. The manager then pulled a game out from his pocket that I had previously looked at and asked if I stole it. I replied no. He then asked if I was going to pay for it. I paused and before I could answer his question, he said no and commented that I shouldn't be trying to steal something I can't pay for.

    The item had no damage and was still in the case and I even offered to pay for it, but he refused to let me pay and continued to accuse me of stealing the item. One of the officers then asked where my girlfriend was and what her name was. I gave him her name and her whereabouts. The manager then said he would go to page her. I told him "Let me pay for it and I will get my girlfriend. We will leave since the item was not on my possession and I didn't steal it." That's when the manager said no and that he just doesn't want me in the store anymore. At that moment, the two officers told me to put my arms behind my back. They instantly started telling me to stop resisting and they were going to throw me on the ground. I just kept saying that I'm not resisting. I was trying to put my arms behind my back, but the officers were holding my arms and would not let me.

    I finally told them to let my arms go so I could put my arms behind my back. Then at that time, I was taken outside by the two officers. The manager then went and found my girlfriend and told her that she needed to come with him outside. The manager told her that I was refusing to pay for the item. When he brought her outside, the officers told her to sit down next to me and asked her for her ID as well as mine. They then issued my girlfriend and me a criminal trespass warning. After the officers gave us the criminal trespass warnings, they told me that they were going to take the handcuffs off me and not to resist or they would throw me on the ground and hurt my girlfriend if she got in the way. She is eight months pregnant. This all resulted in me and my girlfriend being banned from Wal-Mart for years to come. I strongly believe that we were wrongly done and the situation could have been dealt with in a much more civil way. We did nothing wrong. I would really appreciate help with resolving this please.

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    Customer Service

    Reviewed Jan. 5, 2013

    In the Walmart store in Derby CT, they had an aisle display for Cheerios at $5.00 for 2 1/2 pound boxes, packed as 1 unit. In the regular aisle, they had a 1 pound box for $3.57. I pointed this out to the service desk. The first answer was "I don’t make the prices". I consider this another big box rip-off.

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    CoveragePrice

    Reviewed Jan. 3, 2013

    I usually take the drug Prevacid for my acid reflux. Being that both my husband and I have been laid off from our jobs, I saw the Equate Product called Lansoprazole. It states to compare with Prevacid and it seemed all well and good, and the price was right. I bought it 2 days into it my skin started to itch, my thighs, my stomach, legs at the calf, under my arms, facial area, and neck were covered in large itchy welts. Hmmm, just like Prevacid. Well, I'd taken Prevacid and nothing like that took place. I grabbed the box, and the active ingredient was the same as Prevacid. The non-active ingredients were more active than I thought. There is an ingredient called Sodium Lauryl Sulfate. Perhaps this company shouldn't state compare to Prevacid and then have something in it that Prevacid doesn't have even if it isn't an active drug according to Equate.

    I am allergic to Sulpha drugs. Sulphate is the same and therefore there should be some kind of warning on the package that states if you are allergic to Sulpha drugs, you should not take this as this is the difference between Prevacid and Lansoprazole. Medical fact, I had to take Atarax and a large amount of antihistamine to rid myself of the very itchy painful welts - they were huge. Now, I buy only Prevacid and I cannot get my money back. No box, no receipt. I would suppose that Equate thinks that customers have all the time in the world to sit and read the non-active ingredient list. They need to get it together. My mouth inside was also raw and my throat swelled. I mean if they really need to put something on this package about "If you are allergic to Sulpha drugs, do not take this product." If I'd died, my husband would have sued their **. Thank you for your time. Make this known in case someone else has the same allergy and does die!

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    Staff

    Reviewed Jan. 2, 2013

    I was at Wal-Mart today, tried on three pairs of shoes, got the boxes mixed up and I went to the self checkout. I received a phone call. The girl cashier who was helping me at Wal-Mart could have said, "Sir, you didn't scan a couple items," but instead, they got me for shoplifting which it was an honest mistake. I had money on me. She could have said, "Sir, you forgot to scan these or whatever," so I have to go to court and it's all the fault of the cashier.

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    Customer Service

    Reviewed Jan. 1, 2013

    On 12/24/2012, I purchased a pair of men's shoes for my brother for $13.97 plus tax at store #1342 located at 300 West Esplanade Ave. Kenner, LA 70065. My brother wore them for four days when the outer sole on both shoes came partially unglued. I went to return them for credit at customer service but I was told that they could not take used shoes back. I guess that means if shoes are bought at Wal-Mart and fell apart on day one, it means the customer is out of luck. I will never buy shoes from Wal-Mart again.

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    Customer ServicePriceStaff

    Reviewed Jan. 1, 2013

    My son wanted a Mario Kart 7 3ds game at the West Point Wal-Mart on Dec. 30. When we got there, there were no 3ds games. There are barely any groceries on that side because of lazy workers and management refuse to restock shelves. When I asked, they gave me an attitude about this. My son was heartbroken about this, not to mention that there are no lines and all the workers want to do is eat. The lines they have stretched around the store and you have angry customers. They rob many people with the prices. If they have a sale, the prices are not the same and with add matching, they won't or don't know how to do it. If you disturb the workers, they get mad and have attitude with you. The Wal-Mart in West Point, MS is the worst Wal-Mart I have ever been to.

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    CoverageStaff

    Reviewed Dec. 30, 2012

    This complaint is just about one of your toys. I shop at Walmart for everything. This one time really bothered me, because it affected my granddaughter, who is 8 years old. I took her there to pick out a doll for Christmas. She picked up one of your My Sweet Love dolls. Everything was in such an unorganized mess. She asked me to try to find one that was in a closed box. (I was thinking the wrapper was torn off by mistake). But we only found that only the white dolls had the plastic wrapper on to cover the same dolls. We looked further, finding that all of your black My Sweet dolls were in open boxes - every last one of them from the smallest to the largest. She asked me "Why are none of the baby dolls I want in boxes like the other ones?” If she noticed it, I am sure other parents noticed it as well. Can you give me an explanation as to why the same dolls are packaged differently? Needless to say, I did not make a purchase.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 30, 2012

    On 12/30/12, I went to Walmart located at 4225 45th Street West Palm Beach, FL 33407. At checkout, I went to purchase a pack of cigarettes. The associate kept telling me that you can only purchase cigarettes in lane 19. There was no cashier in lane 19. For the next 2 minutes, the associate kept telling me to go to lane 19 and I kept telling her there was no associate in lane 19. After 2 minutes of back and forth of this, I finally asked for a manager. The manager never showed up. I asked the cashier to complete my order and I will go to customer services. At customer service, I waited in line for 20 minutes while 3 associates assisted one customer with a return.

    When it was finally my turn, I put the cigarettes on the counter and told the customer service associate that, "You need to ring me out because there is no one in lane 19." ** the cashier told me, "I don't deal with attitudes," and walked away. ** refused to wait on me. The manager, I believe her name was **, told me that I need to go to lane 19 and that I was not to go and get my own pack of cigarette. I explained to ** that there was no one in lane 19 when I was ready for checkout. I told her my cashier was unable to assist me and ** had refused to wait on me. ** was very rude towards me. She rolled her eyes at me, spoke very harshly toward me and kept telling me that I should not have gotten my own cigarettes. I agree that I should not have gotten my cigarettes, but when there was no associate in lane 19, I figured I would help the cashier out so she would not have to walk away from her register.

    I do apologize for that but I do not think I should have been refused service and should not have been talked too so harshly. I did not raise my voice toward the Walmart staff and I did not cuss at them. At this point, I was completely disgusted and left the store. Another associate in the store accused me of having a nicotine fit. For the record, I don't smoke. I have never smoked in my life. I was purchasing the cigarettes for my husband. I have never been treated so rudely in my life. I have worked in customer services for over 15 years and never refused to assist a customer or question a customer's actions even when they were cussing me out or calling me out of my name.

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    Staff

    Reviewed Dec. 30, 2012

    I took a pair of pants and bed sheets back to the Walnut Ridge, AR store. The front serve desk told me I could exchange my bed sheets and put the pants on a gift card. Well, they put my pants on a gift card, and when I went to bring the correct sheets back to front desk to exchange, the woman at the desk looked at me and said, “I already gave you the money for those.” I said, “No ma’am, you didn’t. You just told me to exchange them.” Then she proceeded to fuss with me about it. Needless to say, I did not get anything settled! The store manager/whoever was in charge asked for my phone number and said they would do an audit and contact me. I have not heard back from them, period! Needless to say, I have no bed sheets or the money! I thought they have cameras! Could they not see in them whether they gave me the money?! It sounds crazy to me. I mean, one min. they say they’re in the right; the next min. I’m lying. I mean, really, that has been about a week, so is anybody going help or what? Please, any help would greatly be appreciated!

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    Price

    Reviewed Dec. 29, 2012

    My daughter bought a Christmas shirt that I could wear. Unfortunately, it was too small. Since the tag said size 15, I thought it would be fine. Also, I had to pay her. Anyway, I came to Walmart to return it but they only want to give me half the price and this is not fair because I paid full price. I hope you can rectify this situation and I hope to hear from you. Customer satisfaction guaranteed.

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    Staff

    Reviewed Dec. 29, 2012

    On December 26th, while shopping at the Wal-Mart on Magnolia St. in Fort Collins, CO, my husband and I decided to buy some gift bags that were half-price. We bought six bags that had been $2.50 each. Two were smaller but the same, and four were larger and the same. When we got home, I checked the receipt and noticed we were charged $1.25 for five of them and $4.89 for the sixth.

    Two days later, when I was shopping for groceries, I took the receipt to Customer Service and tried to explain what happened. The employee I spoke to was very curt and kept interrupting me. She said "Other people have brought in their receipts and they were wrong.” The $4.49 bag was different! I tried while being interrupted that they were exactly the same. She kept arguing with me until I was so frustrated. I said that I was not trying to rip-off Wal-Mart for $3.69, and she said “Ma’am, I never said you were!” I have spent thousands of dollars at that store and will now, start shopping elsewhere, where employees are more polite and don't treat people like they are petty thieves!

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    Reviewed Dec. 29, 2012

    On 12-22-12, I went and bought two bottles of full propane tanks. When I got home, one of the propane tanks was only half-full. The reason I know this is because we had to use the tanks for our generator because we had no electric and the half tank did not run as long as the full one. How do I get a refund for it?

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    Customer ServiceStaff

    Reviewed Dec. 28, 2012

    I am writing to file a complaint about an incident that occurred at 12:30pm today (12/28/2012) at the Wal-Mart store located at 7401 Park Vista Blvd, Fort Worth, TX 76137. I am a loyal Wal-Mart customer. I shop nowhere else. This particular Wal-Mart is literally right around the corner from my home. I went into the store today to exchange a product for another. After waiting 15-20 minutes at the customer service desk, CSR called to a manager to assist with my transaction. The call was intercepted by a Loss Prevention worker stating that he'll be down to handle it. When he came to the service desk, he and two other people with Loss Prevention badges surrounded me (one on each side of me and one behind me). I asked, "Why did so many come down for a return? Are you suggesting that I stole this?!" I requested the male behind me to step from behind me and to move aside. They caused a commotion in the front of the store. They questioned me as if I was a criminal before the store manager came forward.

    As the store manager took over the situation, the gentlemen stepped aside and began discussing an incident that occurred the previous day. I interrupted them and stated that I had not been to Wal-Mart since before Christmas (the day I bought what I was returning) and asked again if they are implying that I am a thief by looking at me. The store manger intercepted and completed the return. No apologies, no explanations? I proceeded through the store to purchase the things I needed. Loss Prevention followed me as I did so. I requested your customer service line to report this incident, and they refused to give it. I also had my wife call the store when I made it home to request the corporate number. Customer service first transferred the call to a ringing line with no answer. We called back, and she hung up. I felt very violated!

    I am a Black male. I am an honorable athlete and a father, and most importantly, I am an honest law-abiding citizen. I don't have a criminal record whatsoever! I live in this neighborhood around the corner! What they did to me was unnecessary. This rudeness has happened more than once at this same store, but the discriminating behavior that occurred today was beyond measure and very embarrassing. I am contemplating legal action. I will never go there again.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2012

    My husband went to Wal-Mart in Audubon, NJ and purchased two Elgin watches for me. He needed the links removed for them to fit my wrist and he was told the tools to remove the links were broken. He needed to go to the Cherry Hill store to get the links removed. This was on Saturday, Dec. 22, 2012. On Sunday, Dec. 23rd, he went to the Wal-Mart in Cherry Hill to have the links removed and was told the woman who did this would be in at 3 pm. He waited two hours in the store and at 3:30 went back to the jewelry counter. The woman was not there.

    Today, Dec. 27th, we went to Marche Jewelers to have the links removed. They did the job and then we asked about the batteries so the watches would work. We had to remove a piece of plastic and it worked; the other watch had a battery and we were told the battery was no good so we needed to buy a battery for it which we did. We will never go to Wal-Mart again which we have done many times and plan to pass the experience to friends and family. We will also be posting it on Facebook and Twitter. The watches were gifts for me for Christmas and I didn't get to enjoy them until today. He paid $60 for one and $65 for the other. The employees at both stores are not knowledgeable. More training needed to be done. I am hoping to get some kind of response from the corporate office but I actually don't expect one will come.

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    Reviewed Dec. 28, 2012

    I purchased an entire cart load of groceries from a local Walmart and when I got home and put everything away, I noticed I was missing some merchandise. I made sure I didn't have it anywhere and after reviewing the receipt, it was obvious that it was the last bag that was never given to me since they were the last items in the list. The store has those little turnstile bags where the clerk has to spin it so I can grab it and place it in the cart. When my wife went back to the store to tell them, they said they would have to check the security cameras to make sure we weren't lying. Not only were we insulted by the accusation that we would lie about such a petty stupid thing, but they never did contact us like they said they would. I obviously will not shop there again.

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    Customer ServicePrice

    Reviewed Dec. 26, 2012

    These were going to be a special treat for my pups for Christmas. However, walmart.com decided for some reason to send this along with the other item I ordered at the time to an address in my book I had not used for over two years. As I was checking to see where they were, I saw they had been delivered to this facility. I called the facility and was told they were being returned that day. I sent emails to walmart.com asking them to please send to my home address ASAP and to please email me. Of course, I heard nothing and guess what?! They sent them to the same address again! I sent repeated emails to customer service pleading with someone to contact me, no response. I finally started sending emails to every link on the walmart.com page and my money was credited today. I used to enjoy ordering from walmart.com because of the ease and good prices. But now that I know you cannot get a response from customer service, I will find somewhere else to order my products from!

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    Customer ServiceStaff

    Reviewed Dec. 24, 2012

    I purchased an iTunes gift card on Thursday evening, and my account was charged the full amount. I awaited the email with the electronic gift card, but I never received it. I checked my spam, junk mail and all mail to verify if the mail was in any folder and performed a full mail system search. No mail had been sent but the status said it had been. I placed a call on the next day, the 21st, to garner information about the transaction. I filed a report for follow-up with the online group. No one followed up. So I contacted the online group again to see if they had received the ticket. They informed me that the ticket was incomplete. I provided more information, and they informed me I should hear from someone later that evening.

    No call ever came. I contacted them early Saturday morning about 10:00AM. I waited for about 18 minutes on the line. I finally spoke to a CS rep. No one contacted me so I followed up. They expressed their sympathies and that they would have their ABM contact me asap. I provided her alternate email addresses to try in case they were having problems with the Google email - for Yahoo and Hotmail. After the information was provided, the call got disconnected. I called back and wasted another 20 minutes on the line. I provided the gentleman the same information. He said, "Oh, she didn't send it to an ABM. She just created another ticket. Expect a call within 24-48 hours." I checked all my emails and no record of emails or status updates for Walmart.com. Since I didn't receive a call early on Sunday, I called later to check the status. No change.

    Finally I called on Monday around 2PM and found out no one can help me. No one has any authority to do anything. Anyone with any power to effect changes is either off today or left early at noon. I never received an update from Thursday, Friday, Saturday, Sunday or Monday. No one with anything. So I'm stuck with Walmart having my money and no gift card, and hope for progress. A refund is 3-5 business days away and Christmas is less than 24 hours. Thanks, Walmart. Merry Christmas. I will never shop there again. Thanks for the memories.

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    Reviewed Dec. 24, 2012

    I purchased a frozen box of Great Value Deep Dish Pie Shells to do my pies for Christmas, two 9" Pie Shells. When I tried to assemble the shells after 15 minutes of thawing, I had difficulty removing the shells from the edges of the pie plate. I couldn't get the top crust to lie properly over the bottom crust and filling. As you can imagine, my pie didn't look very presentable. Please help me in this matter. This is my first time trying Walmart pie shells, and I am not sure if I will use them again.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2012

    Copy of my complaint submitted to Walmart (12/24/12, 1:30-2:00 a.m., West Ashley, SC, Electronics Dept. and throughout store): I am presently in my car in the store parking lot, incredulous at the worst shopping experience I have ever had. The store was very quiet with few customers. Employees are restocking shelves. I approached a ** heavy-set middle-aged female employee with medium length of brown hair. I did not see the tag to obtain name. Standing beside her, I said, "Excuse me." She wouldn't respond. I asked again. She intentionally ignored me. Third attempt she muttered an acknowledgment, refusing even to make eye contact, continuing to put back merchandise. She was not hearing impaired. I asked if there was a cable with HDMI and USB ports. She assisted me curtly so I politely said I would take it from there.

    I headed to the grocery, unable to find cream, clearly searching with difficulty. A grocery employee momentarily stopped stocking and stood watching, apathetically returning to work. Leisurely looking around on the way out (I am unfamiliar with this store), I passed at least half a dozen employees. While perusing the merchandise near these employees, not a single person greeted me or asked if I needed help. I am not a high maintenance customer and don't mind not being acknowledged. I have never has a shopping experience and felt as though I was a distraction and inconvenience. It was very strange, really; especially being Christmas Eve. I will avoid returning to this location unless an emergency requires so, which is 99.9% unlikely. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2012

    I asked an employee at Walmart Greenville, Ohio 45331 (automotive section) where something was. She answered me very rudely and turned away shaking her head and mumbling something. It was so rude!

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    Staff

    Reviewed Dec. 23, 2012

    Discrimination and threats due to perceived gender androgynous - This is the latest in many complaints due to same issue. I have to shop locally at Walmart and always subjected to taunts about appearance/lifestyle. These incidents have taken place in Walmart located in Pocomoke, Maryland. On December 21, 2012, I was in Walmart shopping and retrieving medications for my mother. At my last visit, I was met with loud remarks such as old, ** and ** by younger associates. This time, an associate made a remark about doing an attack similar to Newton Connecticut and said it was because I look like a guy. I enjoy my lifestyle and choose not to be feminine because it is my right to do so. The female employee was joined by two men, who yelled at me to mind my own business.

    I do not take threats against my kids and filed a criminal complaint with the DOJ and a civil complaint based on sexual orientation/gender discrimination. Also, I contacted local news with the threat and statement that was sent to me. I believe it was a direct threat from one of their employees. This is constant criminal harassment, and I'm prepared to go to the federal court with charges.

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    Reviewed Dec. 22, 2012

    I was at the checkout line at the Carroll Island Walmart at 5:45 and 6:00 pm December 22, 2012. One of your cashiers started to scream and threaten two women in line. This was pathetic. You should watch the store video. She was at the express line near the door. A few of the employees hurried up and got her away from the register. A friend of mine had it recorded and may put it on Youtube. It was so bad. Please do something about this. Thank you!

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    Customer ServiceSales & Marketing

    Reviewed Dec. 22, 2012

    I attempted to purchase a Sharp Steam 062235653062 on December 22, 2012 for $129. It was advertised as $129 with a $20 gift card with purchase (sign posted in front of Sharp Steam). The clerk said that two of the managers confirmed that the item was no longer on sale which has ended on 12/15/12. I consider this false advertising because they left the advertisement there six (6) days later. Why was the sign not removed? I really wanted the Sharp Steam. I've spent time deciding on the product and because of the offer, it helped with my decision. I made a mistake and wasted my time as this product was not on sale. Please respond. The time of purchase is 02:51:07 dated 12/22/12 ref #**.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 20, 2012

    Shopping in the store with aggressive War-Mart associates barreling down the aisles with a barge of boxes and an associate leading the way - Saturday afternoon, the parking lot was packed. I saw them coming as I was facing them. I went to turn down the aisles and the associate grabbed my cart, pulling me in the other direction forcefully. No apparent reason at all. I told her to let go. The force of her pulling sent shocks throughout my body, causing muscle spasms that put me out of work for a week. Since I was in such pain, I didn't do any Christmas shopping and no gifts to put under the tree. Walmart, admitting totally liable, offered no medical care coverage to assist me in getting the medical attention I need. Nothing from Walmart but a call trying to manipulate liability.

    No one should be moving that fast down an aisle like a freight train. Should a little kid ran in front, he/she would be crippled. When I approached the associate, she said, "I was trying to protect you." "From what?" I asked. Am I in Walmart or in War-Mart? You hurt me. Walmart doesn't care. Please shoppers, be aware. Was this an angry worker retaliating against War-Mart by attacking a customer? I don't know, but there is no logical explanation for the act itself.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 20, 2012

    This is the third time I've made a purchase at Walmart.com and used Ship to Store and have been screwed. They tell you when your order has arrived but when you go pick it up, you're faced with the pleasantries of waiting an hour or more on a huge line of 2 or 3 people; only to be told they cannot find your item(s). Awesome! Then they tell you to take a look in the store to see if you can find another or they will just refund your money. I know things are busy during the holidays, but really? There needs to be a better system in place because this is just an absolute joke.

    Last year the same issue occurred and while online and then waiting for them to find my item for over 4 hours (that's right, 4 hours), I found 2 other customers' items that they could not find. Does that tell you something Walmart? Some changes really need to be made. I also used their layaway program and actually handed them the items to hold for a week until paying off the balance. Needless to say, 2 of the 5 items were missing only 6 days later. Now I'm sure that's a case of employee theft. I know that goes on there. When items run out of stock, the employees who also may want that item just help themselves to your layaway or Ship to Store items so you can enjoy wasting all that time; only to find out you're out of luck and should have just gone to Target in the first place.

    Now I don't have any affiliation with Target at all but the day I placed my Walmart.com order, I was in Target an hour later and saw the same item for the same price. I thought, "Oh should I just get this and cancel the Walmart order?" But I didn't so now after an hour and a half of frustration, I swing by Target several blocks away and there are several of the items I purchased in stock and for the same price. Lesson? Next time just go to Target in the first place and save myself the aggravation and headache of dealing with the worst function store I have ever shopped at.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2012

    I am an employee at Walmart. I went to shop at Secaucus Walmart and what I experienced there was totally shocking to me. There was one associate working on the phone named Sandra. She was very rude, saying, "I'm busy." She had no respect when I asked help. She could have said, "Ma'am, I am helping a customer. As soon as I am done, I will gladly help you," or "You can take help from my co-worker." Instead, she just said I'm busy. Then I was price matching on the phone and she wrote her confidential number in the paper, and gave to another associate named something like Barla or Parla (I can't remember the exact name).

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    Customer ServiceStaff

    Reviewed Dec. 17, 2012

    I had bought a laptop the night before. I went in today and tried to return it and get another one. They wouldn't let me. I walked up to the service desk and told them I wanted to return this item. I told them I have the receipt, but I think someone had owned it before me because the owner's manual was not in it. So they told me to go back to the electronics and pick out the one that I had wanted. I waited there for 10 minutes while a girl went to "get the keys" for the computer storage. She came back and told me that I have to go upfront to the service desk again. I got up there and they told me I can't return it. I have to wait until tomorrow. I need to call the overseeing manager or something. I told them that I need this today. I guess they went and got another manager to talk to me.

    Now I go to Walmart a lot and almost every time I'm there, I see this guy following me around. I know he's an employee because he has an ID on. The manager that they had called was none other than the stalker guy. Now let me give you a little more background on my purchase. This is the third laptop that I have bought and returned in 3 days. Nothing was wrong with the other laptops. I didn't break them or scratch them or anything. I just didn't like them. They weren't for me and I'm not going to be stuck with something I don't like if I paid $400 for it. Anyway, the guy said that I should either call or come in tomorrow. I don't get what the big deal is. It's not like you can just open the laptop bow and see if you like it. I don't know, maybe I'm just picky.

    The point is that they still get their item back. I'll go and buy a new one and they still get their money. Oh and not to mention that the guy is super creepy, but he also had an attitude. Well after I had one first, but I was mad that they wouldn't let me return it for another one. Plus he is a professional. So even if I had an attitude with him, he shouldn't have had one with me.

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    Customer ServicePriceStaff

    Reviewed Dec. 17, 2012

    Key chains that were all in the same bin; some rung up $3 and some were ringing up $1. They refuse to honor the $1 price even though the day before, they changed them all to a dollar for me. I asked for the manager and they sent me some girl who can barely speak English and could barely read her receipt. She told me the phone number was the store number. She insisted she was the manager even though the manager’s name on the receipt is Pete **. The cashier was extremely rude and treated me like a moron. And when I asked for the manager for the first time, she refused to get me one I had to go to customer service and complain. I will not recommend this Walmart to anyone.

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    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Dec. 15, 2012

    I heard yesterday that the local food store in our area had boneless pork loin for $0.99 a pound. They ran out. I am disabled; my husband is disabled. We both have cancer and heart problems and had strokes previously. I am on oxygen. Husband had a ruptured aortic valve with replacement. I told the Wal-Mart store would they ad match. Yesterday, I was told yes. They left a note at the customer service desk that it was ok. Today, I called before we left home. The drive is total of 70 miles, and my husband has no eyesight on one side due to blood clot. Also, it’s near Christmas time and drivers are scary. I spoke to two men a total of three more times. I was told to come on down.

    We get down there, and the CSM Justin said no, they would not honor the price match. He said it was not advertised in the paper. Every time I spoke to someone the total of five times, I told them the advertisement was on WELD Radio Station in Fisher, WV. I called on my cellphone and found out there was over a 15-minute wait to call 1800Walmart. I left everything sit for them to put back and came home and called 1800Walmart from my home phone.

    I am still upset. Gas is expensive, and they could have told me they would not honor this before we left and went to the store. They totally lied to me. Then, when we got there, they said it would cost $3.98 a pound. I was told when I reported it, something would definitely be done about it. I will wait for five days for a phone call to see if that happens. 1800Walmart told me if it is not straightened out, call them back, which I will do. This was just plain wrong. How can they say they ad match, then tell me on the phone they will then when we get there, they say no? I am very much upset. My blood pressure is up, and I feel bad.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2012

    I went in tonight to make a return to your store (Grand View Hwy, Vancouver, BC, #1104), and I was treated very poorly. I was almost refused to return my $14 item without a receipt. I'm very aware Walmart does make returns without receipt. Therefore unless it is an expensive item, I rarely keep the receipt. I must spend at least $200-$300 a week in this store and the item that I returned tonight I had purchased a few days before from the assistant manager himself in till #18. The other females there stated to the manager on duty tonight that I always make returns without receipt. It should not matter if your store takes things back without a receipt; it's not my fault.

    It seems as though this store and the employees just plainly don't like me personally. The way they acted was as though I had stolen the item. I told her to check the camera and I would wait. I said, "Check it for tonight and 2 days before. I bought it at till no.18." I guess she realized I wasn't guilty and and then said no, she would return it this time but if I ever tried to return anything in the future, she would refuse. Well, I'm ready to take action against this store for the way I was treated. They should have every bit of respect for their customers and the people working there have only showed a lack of it today, 12/14/12, just before 21:04:17.

    I also have had previous incidents where a bottle of nail polish broke in my hand while holding it and another when I had bought some food. And when I came home, the gallon of milk that was bagged had ripped and fell and exploded all over the interior of my car. When I called in to complain. I was told that it was my fault that I did not ask the cashier to double bag the milk. I've been there and cashiers have thrown the items into the bag with unnecessary force therefore destroying the boxes and bread, shaking up the 2-liter bottles. Since the store has opened, I have been shopping there and have had many incidents. I find people there are very rude and have no knowledge.

    I have also been in the store and it is cluttered with boxes blocking every aisle making it a very big fire hazard and it's impossible to get around the store. I have pictures to prove this from a trip I made over the summer. I was just so stunned and amazed I had to get pictures. I will be looking into getting a lawyer. I am very very fed up with this store.

    Why do I think it is something against me personally? I go to this store 2-3 times a week. In most cases, I spend between $100-$150 each time. I am a white, 30-year-old female mother of 2, well-kept, always dressed up, always have nice designer bags, nails always done (in line, I was getting complimented on my nails just prior to the incident and the females noticed). My clothes are always put together. I prefer to pay with cash, so I always have lots of money in my wallet and have seen the cashiers look at the amount of money I have when I pay and my husband as well. The people that work there know me and my husband and I am very friendly with everyone at the store. My husband always parks up front so a lot of the employees have seen I have a luxury SUV. These 3 females just plain do not like me because I am not in their shoes. I do not apologize for my fortune in life and I should not be treated like dirt because they hate theirs or me.

    I have photos from my visit in the summer you can see in the photos the aisles are blocked in every picture. I needed to get paper towels and the aisle was blocked, so I could not get any. All the photos are from the same night.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 14, 2012

    I am so sick and tired of Walmart advertising Maxwell House coffee for $2.47 (can) and not putting on how many you can buy! I went to the store this morning, the first day of the sale, to find a gentleman had loaded an entire cart full of coffee and his wife was doing the same thing. The shelf was almost empty. I had to ask them to let me have 2 lousy jars! When I told customer service, they just said, "Oh, well, sorry." That will be the last time I fall for Walmart's shady deals.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 14, 2012

    My name is Judith **. My husband and I went to store #2189 on 12/06/12 and had a really bad experience at the fabric department. We bought two sets of fabrics - one was marked as $4.44 per yard and the other $8.44 a yard. Everything was alright until we went to checkout and found out that the fabric that was marked as $4.44 was marked in the receipt as $5.44. We complained with the cashier and she told us that we have to go back to the fabric department and make them change to the price that was originally marked. We went to the fabric department. We told the lady working at that time there what happened and showed her the price marked on our receipts and on the item. She said that the price was marked incorrectly, so we asked to talk to the store manager.

    The Store manager never showed up. The employee was trying so hard to find anyone who can help us, but no result at all. Finally, the assistant store manager ** showed up after almost an hour waiting. We were very upset. He didn't give us any apologies - anything at all. He just told the employee to change the price manually and initial the receipt. He left without even looking at us. Very rude attitude and unprofessional manners. We went back to checkout and the cashier said that the procedure that they made was incorrect and left service light on for the manager that never came to help or at least to find out what's going on. The cashier found the way by herself.

    Both employees, the one at the fabric department and the cashier was very nice and polite, and were trying to help us as much as they could. We do shop at Walmart 2-3 times a week and this is the first time in years that we had a problem. We are very upset at this time and may not go back to Walmart at least for the holiday.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 14, 2012

    I ordered a Straight Talk card for my daughter's phone on 12/09/12. The money left my PayPal account that night, but the card was not sent. The website said email delivery was usually immediate, but could take up to 48 hours. That was 96 hours ago. I have not received an email delivery, although they have managed to send several advertisements. I have emailed several times and got a form letter back. Customer service (after a 25-minute hold time) referred me to a website which sent me back to the email link, which sent an automated response that suggested a call to customer service.

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    Customer ServiceStaff

    Reviewed Dec. 14, 2012

    This is the first time I have ever complained online. I wrote a letter to Walmart, but I did not receive a response (no surprise there). I have Graves' Disease, which if you are not familiar with it, has a whole list of problems. Among them, your eyes bulge out. On top of that, I was in a car accident and have problems with my jaw/teeth (from the airbag deploying). Anyway, during October of this year, I went to Walmart to pick up things for my kids for trick-or-treating, including "zombie" makeup.

    As the clerk was ringing up my order, she looked at me and started to laugh. I was puzzled. I asked her "What's so funny?" She said, "Nothing." She kept on ringing my total. She was a young girl of about 19. There were a couple of other teens behind me in line. She then began looking back at them and "smirking." I was totally puzzled. I paid for my items and left. I took about 15 steps and then realized that I forgot a bag that was sitting alongside the bag carousel, and I turned to walk back and retrieve it.

    When I approached the check-out that I had just left, I overheard the clerk saying "I know, she doesn't need zombie makeup. I thought her eye was going to fall out on the belt." Then I heard laughing. I could only see the back of the clerk (so she was unaware I was approaching her). I stopped in my tracks horrified, and I turned back around and left the store. I even left my bag of (paid for) cat food sitting there. I guess I should have approached someone, a manager or someone. But, at the time, I was so close to bursting into tears. I just wanted the safety of my car.

    I am so ashamed of how I look. I know I look different, but I thought Walmart was a mix of all kinds. I wasn't shopping at Rodeo Drive with all of the rich and snobby people. I was at my Walmart! Since then, I do not shop anymore and rarely leave the house. I do not go to outside activities at my children's schools and basically dropped out of life. My doctor has had to put on antidepressants for depression. Until you find your self "left-out" of society and overlooked because you "look" different, you have no idea what it is like.

    I wrote to Walmart. They have never responded. I cannot believe that they have employees treating disabled persons this way. What is the world coming to?

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    Customer Service

    Reviewed Dec. 13, 2012

    I put the wrong address down for them to deliver my product. I called them and told them to go get the product which they did not. Now they won't give me my money back.

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    Reviewed Dec. 11, 2012

    The store had three registers open on one end of the store with long lines and one register open on the other end with long line. A store manager was present chatting with a friend and would not have more registers opened. This has been a continuous problem at this store. Walmart came to Brookhaven, MS and ran all the other businesses out and then provides the worst service. I will think twice about finishing my Christmas shopping at Walmart. I will drive 50 miles to shop somewhere besides Walmart and get good service.

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    Staff

    Reviewed Dec. 11, 2012

    I purchased a Samsung home security camera system on November 17, 2012 and decided to return it (unopened) because the reviews I've read indicated that the camera resolution was low. I brought it back to the Buena Park, CA Walmart where I purchased it from and was told by the Supervisor Valerie that the receipt I had said this item was actually a camcorder and it could not be returned after 15 days. I would not fault Valerie or the store if in fact this item was indeed a camcorder (or was listed as an item with a 15-day return restriction). However, Valerie stood steadfast in repeating that the item was a camcorder because the receipt said it was (not the description on the upper part of the receipt, but under the return policy statement at the bottom).

    Disbelieving that anyone could maintain that a clearly labeled box (Samsung home security system) was in actuality a camcorder, I asked her to speak with her manager. After disappearing for several minutes, she came from nearby and said that her manager thought it was a camcorder as well. Valerie suggested that I leave the store and go to another Walmart and try to return it! At this point, I asked to speak with the store manager. A gentleman by the name of Miguel arrived, quickly looked at the box, overrode their objections and provided me a refund. I will be very hesitant to purchase another large ticket electrical device from Walmart in the future.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2012

    I am not a fan of Wal-Mart stores because of past experiences while shopping there. In hopes of still being able to take advantage of the advertised prices of some fleece-lined jeans for my sons, I decided to try Walmart.com. Well let me tell you that is no better. I ordered on Cyber Monday in order to take advantage of the free shipping offer only to find out two weeks later my order was canceled because my item was not in stock. The website clearly states that once an item is paid for in your cart, that item is secured. Clearly not true. I spoke to a representative that told me they look in two warehouses for the items and if they can't find them, they cancel the order.

    Perhaps, if the website stated that stock was low in the item in the first place, I wouldn't have been so unexpecting. I asked if they could locate the items at a store level in my area and ship to me or to my local store. I was told that they couldn't tell me which stores had it but that I could check online again tomorrow and reorder. Seriously, why would I waste my time? I just couldn't believe the lack knowledge in regards to how to get me the item. I even asked if I could speak to someone else that could help me only to be told that she was perfectly capable of assisting me. Sadly, customer service seems to be very low on the list for this company. Never again. I will spend a little more somewhere else but with peace of mind knowing that I matter.

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    Reviewed Dec. 10, 2012

    I have a coupon for Toys R Us for 15% off the entire toy department. Walmart's television commercial says that they will match any coupon discount from any store. Today, I was denied. Why? This is called fraud. Please find the copy of receipt and coupon from Toys R Us. This incident was not handled in a professional manner and I deserve an apology.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 10, 2012

    I'm in a same sex relationship with a woman and my partner and I recently visited our neighborhood Wal-Mart in Elizabethton, TN. While there, my partner hugged me around my neck and kissed my cheek and lips. (No groping, indecent exposure, or even tongue was involved.) It was then we heard someone yelling, "Girls! Girls!" When we looked over, we discovered it was an employee. "Yes?" we said. "You guys need to cut that out right now!" was her reply. I said, "Excuse me?" Then, the customer who she was helping at the time said, "Yeah, she's right! My children are watching!" The employee and customer just agreed back and forth with one another. Being humiliated enough, my partner and I walked away and found a manager.

    After informing the manager of how her employees treat their customers, we were told the employee would be talked to. I left my name and number with the manager asking for a call back with feedback as to what happened. I was later phoned with the information that the employee would more than likely be written up. More than likely just does not seem to be very good reassurance to me. And even if I was assured that the employee would in fact be written up, I don't think that is anywhere near justification for what we were put through and not to mention laws being broken. Discrimination law is the branch of law that covers discrimination and refers to unfair treatment that is based on a characteristic protected by the federal and state non-discriminatory laws such as age, disability, sex, national origin, race, color, or religious beliefs, etc.

    Unfair treatment that occurs in the workplace, housing, public accommodations, education, voting rights, or criminal process may implicate anti-discrimination laws, such as Title VII of the Civil Rights Act of 1964, the Fair Housing Act, and the Voting Rights Act. This woman, this employee of a major business, discriminated against my partner and I and we're humiliated publicly. For that, a slap on the wrist will not suffice. I hope a Wal-Mart executive does come across this review because they should be warned that I am currently seeking professional help with the matter and legal actions will be taken.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Dec. 9, 2012

    I want to report an issue with Walmart.com that has arisen since I began using the website. They are sending out automated emails with customer information that they claim is a site error. I have complained to the Better Business Bureau and to Walmart.com directly and they have not resolved the issue. Here is the problem. They are sending out emails with the subject "You Left Something in Your Shopping Cart at Walmart.com" but I don't have anything in my cart. When I spoke with them, they were rude but they assured me it was a site error. When I pointed out I am a website developer and that I know exactly how this works and that I know it can be fixed with a simple piece of code, they said they have fixed it. I am still getting them. The email is addressed to me but its link is back to my cart.

    I have two problems with this scenario. First, if the site is sending out information from my cart, who is to say it is not sending out information to someone else with my personal information in it? If this is a site error, then why is it not being addressed? Since I am in the industry I can assure them this can be resolved in minutes. I believe this is a scam by Walmart.com to send emails to clients and lure them back to their website without it being considered spam. That makes it a scam. I am reporting them to as many sites as I can so they get the message, the public will not stand for this!

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    Customer ServicePriceStaff

    Reviewed Dec. 9, 2012

    Port Covington Wal-Mart exhibits a poor excuse of customer service. This evening, I purchased a storage bin that was on sale. The rollback tag listed it as $9.97. I happily took it to the counter where I was then charged $11.97. I asked the cashier why I was not charged sale price and she stated, "I don't know. It didn't come up," and proceeded to say, "Have a nice day." It's 5:28pm in the evening. I then went to the customer service counter and asked about the sale. The salesperson took my receipt and proceeded to flounce around the station area to go off somewhere. I asked where she's going. She said she'll check the price and that I can come with her. I walked all the way back. She checked something and then flounced back to the station not saying a word. I asked if it was indeed on sale and she said yes.

    At the station, she reimbursed me my difference, never once apologizing for the inconvenience. I asked if there will be a correction in the system so this doesn't happen to anyone else. She never answered but just handed me my change. I sought out a supervisor and asked the question of him. He said it will be corrected. He did not ask what the problem was or what product was the issue. He asked if I was reimbursed, apologized, and walked off. Apparently, I have been introduced to the store tactic of catch me if you can. Don't check your receipt so you'd never know you were robbed.

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    Price

    Reviewed Dec. 8, 2012

    On Black Friday, four of my family members purchased the Nabi Children’s Tablets at the Wal-Mart Supercenter in Orange, TX. Fourteen days later, they were going to charge them and get ready for Santa, only to find out all four would not work. The Orange store said they would be happy to exchange them; however, they were out and did not expect more in before Christmas. After calling nearby stores, they were located at the Twin City Wal-Mart, Nederland, TX. The drive was made to exchange broken ones for the new ones, only to find out that an extra original charge of $70.00 more would be attached to each one since this was a Black Friday sale item. What a rip-off, Wal-Mart, as you do with everything else! Complaints to headquarters coming Monday am. What about other children that are given them as gifts? And parents learn only to find out they have to pay $70.00 more if they want them for the child.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 8, 2012

    On Dec. 7, 2012, I shopped at Walmart for food, etc. I was in the store for about an hour. Not once did I see an associate, which is usual for this store. When you do happen to find one, they respond with "This isn't my department" and walk off. The cashiers are the worse ones I have ever experienced in the years I have shopped. Today, I waited 12 minutes for a lady in front of me with a large bag of dog food and 2 toys. When it was my turn, I timed the cashier. It took her 22 minutes to ring up and bag my groceries. I had 6 bags when she was done. When I first walked in, I had a return with the receipt for a rug to return. The cashier and the other two workers standing there accused me of shoplifting the rug! I had the receipt in my hand, clearly visible to them. After arguing with them for almost 10 minutes, they finally refunded my purchase.

    I asked for the manager, and of course, he never showed. After passing him on the way out, sitting at the subway having coffee, I told him. He just gave me a blank stare. I have worked in stores for many years and I can say our Walmart has the worst employees I have ever encountered in a store. They called 4 times for more cashiers and none ever showed. It was at 10AM when I left and wasn't a lot of people in the store. I've given this store way too many chances and seriously doubt I will spend any more time or money here. I am not the only person that has complained about these issues either. Never have I received a response to the complaints I have made about this store.

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    Staff

    Reviewed Dec. 8, 2012

    I went to my local Walmart this morning in Rice lake, WI. "Happy holidays and merry Christmas," I said to most I met. I am a friendly people person, only to have a sampler employee ask me if anyone ever told me that I had ADHD! I looked at him in utter shock and said, "Actually no, I have PTSD. But did it ever occur to you that I am just a friendly, nice person?" There is more to this story. A lot more. For instance, him telling me that he used to be a counselor. Needless to say, I know it is not Walmart's fault as they are from a different company. But should I have been subject to that at your store? It ruined my whole day. I came home and was out of the mood to do any holiday baking. I left the incident in tears, not believing what had just occurred. The others that helped me after this, when I decided to report him, were very kind and helpful - as was the manager Tammy **. I cannot believe that he actually used to be a Walmart employee before that. Thanks, guy, that was real nice of you.

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 7, 2012

    I ordered merchandise through the Wal-Mart.com site with the expectation that the order would be processed properly. It was not and I have been deeply embarrassed as a result. I thought that you, as Chairman and CEO, should be aware of the problems I encountered. I placed two orders on November 30th, 2012 (Terra London Rectangle Area Rug Black/White/Red; Size: 5'3"X7'6", and a Kebo Futon Sofa Bed, Multiple Colors; Color: Black). I received the carpet, however did not receive the futon. In addition, the package was supposed to be received either on the 3rd or 4th of December 2012. I contacted FedEx, since they're the shipping merchant and they were really rude to me. They explained to me that my package was not a priority and also explained to me that my package will be delivered on the 5th between the hours of 12pm -1:00pm. With disappointment I say to you that no package was delivered to me.

    Furthermore, that same day around 16:00H, I contacted Wal-Mart customer service (800-925-6278), explaining the issue that had occurred. They explained to me that your package was cancelled and will be delivered the following day on the 6th. I explained to the Wal-Mart staff that nobody bothered contacting me about this and nobody from FedEx notified me about this update. I am still waiting for the (Kebo Futon Sofa Bed) to be delivered.

    I believe that you are legally required to deliver the item to me within a reasonable time. I therefore believe you have failed to fulfill this obligation so you are in breach of contract. I am therefore making time of the essence to our contract. If you do not send me the (Kebo Futon Sofa Bed, Multiple Colors; Color: Black) within the next 3 or 5 days, I will consider our contract at an end and will expect you to provide me with a full refund of $117.63. (This includes taxes and shipment fees.) On a personal note, this item is for charity purposes for the victims of Hurricane Sandy. I was also unfortunate to suffer from this terrible hurricane and lost my home. I am slowly trying to rebuild my home and restore any damages that have been done using your company to help do that. So please pay attention on our complaint and try to redress our grievance. I look forward to receiving your response to this letter as soon as possible.

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    Reviewed Dec. 6, 2012

    I had bought a loaf of which was priced at $2.18 on the shelf and when I checked out, it was $2.48. This is not the first time this has happened. I have bought other things in the store and have experienced the same thing. Can't you people get it right or do you have to steal from your customers? You are no better than a shoplifter.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2012

    I placed an order on 12/1. I received an email stating my items would arrive 12/5-12/11. Since I did not get an email that items actually shipped, I called today. I was on the phone 45 minutes with 2 different people who both told me that my order was never sent to "Just My Size" and for me to cancel. The website would not let me cancel. Meantime, my money is out of my account. I called back and they told me that I will get an email stating the items shipped or the items are cancelled. I have no email and my funds for this purchase are tied up. I will never order from Walmart online again. The Customer Service people were rude and abrupt as well.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 5, 2012

    The end of summer, my phone was dropped by my 1-yr old while I stopped by on my lunch break. My CMS saw that he dropped it and followed me outside to hand it back. Now as of Nov. 30th, a man named Virgel, Asset Protection, fired me without the store manager being there to talk about it etc. and gave me the choice to admit to claiming a lost phone or be fired. I’d like to put this out and tell the world about this. Now, my son can’t eat and has no insurance after being there almost 2 yrs.

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    Reviewed Dec. 5, 2012

    I ordered a small girls trike online and paid for it to be picked up in another state. After the order was ok'ed in stock, there's no worry; the order was done right! I checked my e-mail at a later time and Walmart has canceled my order, saying the item is out of stock. I would think with the great computer systems that they would not have taken my order if they were out of stock with this item.

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    Customer Service

    Reviewed Dec. 5, 2012

    I was shopping at the Ormond Beach Wal-Mart in Florida. I needed help getting a large item down off a high shelf. On the other aisle, two associates were talking; one was Nick, a manager. I stood about a second until I was acknowledged (that I needed help getting an item off the top shelf). Nick, the manager, asked, “Were there any other items on a lower shelf that you could reach?” and did I check? I stated no. Walking away, Nick stated, “The customers are getting on my blank nerves.” So I looked back at Nick and asked for a manager. He said, “I am the manager.” This is the worst customer service that I experienced ever and will never shop at this store again.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2012

    Mobility Carts - The Walmart in Ashland City never has enough of them. Supposedly it is the customer's fault because apparently, they don't take care of them or so I was told. You can never find one during the day. I usually go at night so as to get one. The last time I went, guess what? No carts. No greeters to help me find one. Someone emptying the trash said two were broken down in the back. She of course did not offer to go see if there was one at the other end. At any rate, I went to Food Lion and spent my money. This is a small town and does seem to have quite a few people that need the carts, but there aren't enough even before the flood. The following remodel, still not enough carts. So I guess disabled people don't matter to you. Big surprise. You know, you really need to work on your image. Just saying. I think this Walmart doesn't think they have to worry about their image since they are the only one in this town!

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    Staff

    Reviewed Dec. 4, 2012

    Walmart Fish Department in Waycross, Georgia - I have complained a couple of times to the staff that no one is taking care of the tanks at my local Walmart. Fish are left dead in the tanks and the tanks are never cleaned. Kids continually put betta fish in with each other and watch them fight to the death. Tonight, there were two goldfish that had been scooped on the floor and trampled. Someone also urinated beside them! A young boy got me and showed me and told me no one that worked there had come by. The nets were just sitting the lowest tank for any child to access the tanks! Walmart should not be selling fish if no one is assigned to watch the section. Even the manager told me no one looked out for that section. What's the point in selling fish if you are only killing them?

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    Customer ServiceStaff

    Reviewed Dec. 4, 2012

    I used to work at Walmart in Mt. Vernon WA. I quit because when I would report people stealing, they did nothing when it came to the white Americans that dressed nice or looked hot. Also, men got treated nicer then the ladies, plus they wouldn't pay me my holiday pay, overtime, and when I worked after midnight. Ever since I quit, the security guards would follow me around when I shopped and I have never taken anything from any store. They had no reason to suspect me every time I paid for everything. Well after 3 years of this, I started calling them out I got pissed. The only Walmart that did this to me and my ex was Mount Vernon, WA.

    Today, I went to Walmart, bought a sheet set then went to the toys. Again, security followed me, so I got down my aisle and I said security got nothing better to do than harass me. I told a guy better watch out, security is watching this aisle. This guy was by himself, had his cart full. I thought he was shopping, not a theft, until I saw his wife. Then I knew so I left, said nothing to her and went about shopping. This security guy who has stalked me at the other stores and has told Kmart managers that my ex is a shoplifter, followed my ex and I to the mall and went into 2 different stores we did after about 20 minutes, he left. But that was ridiculous for a Walmart loss prevention to go all that way for no apparent reason and not only that Walmart probably paid him to shop and to work security at other stores. Mind you, we have never gotten caught for shop lifting, never been banned from Walmart. All I am is an ex-employee shopping at Walmart.

    So today I passed him after I left the aisle I was in and I looked at him. He looked different. I was staring, I guess he called me a ** and glared at me. The loss prevention came up to me and told me “You are banned from all Walmarts. You can never shop here.” I asked why. They said “You informed a thief we were watching him.” And I said, “No, you were following me. All I said was better watch out for security.” They said, “You need to leave now or I will call the cops.” I asked them to and they never did. I walked to my car and the loss prevention guy was outside and he said, “Tell your husband he is banned.” I said what for. He replied because I said.

    I don’t shop at Walmart that much anymore anyways so it doesn't bother me that I got banned. It bothers me the way I was treated after becoming an ex-employee. I didn't know any of the security guards that followed me for the last year, so I don’t know what my ex and I did. How can they ban someone when they are not around? I feel bad for my ex. The next time he goes in the store, the cops will get called and he won’t know why. How do they ban someone for guessing their security guards? Why after I have complained about that security guard stalking me off Walmart’s property does he still get to be a loss prevention and with the filthy mouth? I don’t like thieves and if that guy would have looked like a thief, I wouldn't have said a thing. All I am saying is the security guard that works at Walmart is not very professional. Next time he stalks me, I am going to call the cops. I am not a cop caller but I am tired of security thinking they are the law.

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    Customer Service

    Reviewed Dec. 3, 2012

    I called 4 times and all 4 times, I was put on hold with no answer on the other end. All I wanted was a "yes or no" - for the item bought online for Christmas! When trying to explain to whoever answers the phone at 3:30 pm and 4:00 pm at # 713-300-0511, they were extremely rude when asked for help and all I got was a laugh and a hold, with words still coming out of my mouth asking not to be put on hold! I ordered a TV online. My question was, "Is it in yet," so I can drive to the store which is quite a drive away from home at least 20 minutes. Why can't Walmart please put someone responsible behind the other end of the phone? For me, no more Walmart, I want a response soon and what is being done.

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    Customer Service

    Reviewed Dec. 3, 2012

    I do not like Wal-Mart layaway. After my last experience, it has soured me on Wal-Mart as well. I went to retrieve a layaway. The bill totaled $103.16, and I gave the cashier $110.16. She then informed me that she was going to put my change on a shopping card. I then said that made no sense at all. I wanted my cash back. She said this is how Wal-Mart ensures you spend your money in their store. I say shame on you Wal-Mart. You lost a customer. I then gave her $105.16 and said, “Get me a member of management.” After the manager came up, I got my change finally. I then called complaint center. They said a supervisor would call me right away. That was a week ago. I will go to Kmart from now on. You all can embezzle someone else’s funds. - A very unhappy customer :(

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    Reviewed Dec. 2, 2012

    I purchased a 40 pound bag of Ol Roy dog food. It was all clumped together, almost like it was old or had been wet or old. I always buy this brand and this has never happened. Only one bag was left on the shelf, so exchanging it was not an option. I have the receipt and feel that I deserve a fresh bag. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2012

    I went to Walmart in Lexington, Nebraska to buy a microwave. I found the one we wanted but did not see any one the shelf. I asked four employees for help to see if they had one. Thirty minutes later, someone came over, scanned it and said they don't have it. I asked if they would be getting more and was told, "I don't know." They are rude, and they never have what you want unless you are Mexican or Somalian. I will never shop in a Walmart again. I can find what I want at Target. If not, they at least try to help you get it. They have better quality products and friendlier employees.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 1, 2012

    We had called the night before and were told there were three of the items we were looking for. We drove some distance to a Walmart in Elizabeth, CO (we have a Walmart in our own town but they were out of the item). When we went to the home and garden department for the item, there were two employees just standing there talking. They were not with any other customers. When we asked for help they just shook their heads and said they couldn't help us, as they were not working the night before when we had called. They offered no help and made us feel like we had bothered them. Not a very good way to treat your clients or create goodwill. Word of mouth advertising goes a long way you know. The young girl in customer service, however, was very helpful even though the item we were looking was not at the store when inventory said there were three. So kudos to the girl in customer service for at least trying and shame on the two women in home and garden for not wanting to do their job!

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    Reviewed Nov. 30, 2012

    On 11/30/2012, my son and I were picking up some groceries at the Walmart on Route 9 in Queensbury, New York. We were in the produce aisle when we watched birds come out of the ceiling and leave droppings on the floor and on the produce; to be specific the fresh Italian Parsley. The birds were landing on it and eating it, plus leaving droppings on it .When we brought this to the manger’s attention, my son was told as he walked away and never even stopped long enough to address him with respect, said over his shoulder "We are aware of this." My son was treated very rudely and without respect, this should have never happened.

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    Customer ServiceStaff

    Reviewed Nov. 30, 2012

    On Monday, 11/19/2012, I left three cameras to be developed from our honeymoon. When I dropped them off, I was told they wouldn't be ready until Saturday due to the Thanksgiving holiday. I came to pick up my photos on Sunday, 11/25/12 and after waiting for 15 minutes while mounds of Walmart staff walked by me and more congregated in the electronics department, I walked over and asked if someone could help me, “I am here to pick up my photos.” As they tossed around who would or who should help me as they were all too busy holding a personal conversation and laughing to help a customer while they’re surely on the clock and being paid, one sales clerk offered to walk over to help. You would think it would be a great thing, not! She actually treated me as though she was doing us a favor as she does not work in the photo center and they need to get someone to be over here for their customers. Wow!

    She looked and could not find them, she asked my name five times as if ** is a hard name to remember. I even had to confirm the spelling. No pictures, so I left. I returned on Thursday, 11/29/12, there was no one to help in the photo center. I waited eight minutes and walked over to electronics where five staff members were, but I walked up to two females who were obviously in a personal conversation and asked if they could help me or call for someone to help me in the photo center. One walked over, looked in the cabinets and on the countertops where pictures are printed and said they’re not ready yet. I asked to questions, simply said thank you and walked away.

    I went down to customer service, an even worse scene. No one wants to work? The line is long, five staff members behind the desk at a time and only one cashier was open. After waiting in line to ask for assistance in photos, I was told there’s someone up there, we don’t print photos in customer service. Duh! Who’s doing the employment screening and hiring for Walmart? I walk back up the escalator (Walmart in Putty Hill, MD is a two story) and a young sales guy walked over and now there’s a line at the photo desk.

    There was still a group of Walmart staff congregating in the electronics department, as this sales guy walked over, he made sure to let us know, “I don’t work in this area and I get off in two minutes but I’ll try to help as much as I can until I get off.” I could keep going with the foolishness I witnessed in the Walmart 1238 Putty Hill Ave. Towson, MD 21286 store, but the moral to this story, still no photos! I’ll try back again today. Maybe I will go as far as to go look for them myself.

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    Customer ServiceProcess

    Reviewed Nov. 30, 2012

    I ordered Forza Horizon for $15.00 online on 11-24. It showed the game as in-stock to be picked up that day. I went through the entire process and paid in full. I did not go to pick up the item (I was too busy to go that day). The next day (11-25), I received an email from Walmart stating that my order was cancelled and I was issued a refund. What is going on here? I had no idea that they could just do that without any notice whatsoever. I sent customer service an email and received no help at all. Two days later (11-27), I went into the "what was going to be" the pickup store and saw 5 copies of the game in the case. But of course, now the game is $59.96, not $15.00. I called Walmart online and was on hold for half an hour. After explaining everything to the woman and being put on hold 2 more times, she tells me that there is nothing that she can do for me! This is the beginning of the downfall of a big company. When you no longer care about the customer, they start to spend their money elsewhere.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 29, 2012

    Booklet states, "If your computer hardware fails, we arrange to have it repaired at no cost to you." Also, it states "No deductibles, no hidden fees" and "prepaid shipping to an authorized service facility." In the first year, I had to make arrangements and pay for shipping costs. When I called questioning this, I was told that it is not covered by Walmart. How can you accept payment for coverage that you do not provide? How can you claim "no hidden fees" and "no cost to you" and then say "Oh, that's not us." I don't need an attorney to contact me, but I would like some kind of explanation.

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    Sales & MarketingPrice

    Reviewed Nov. 29, 2012

    Thanksgiving Night Sales - I purchased 2 Avengers Bed In a Bag Sets for $24.88 each on Thursday November 22 after 10:00pm. When I went to my Local WalMart in Thief River Falls MN, I discovered that the same bed in a bag sets are currently selling for $12.00 each. Six days after the advertised sale they are less than half price. When I asked the assistant manager about a price adjustment, he said the items would have to be returned and I would have to purchase new ones. When I asked about returning the ones I had purchased and repurchasing them as the pattern, they didn't have 2 of the same pattern. I was told they don't resell the ones that are returned right away and I would have to check back once they had been returned to stock. So, I can't get them for that price but someone else who comes in three hours later or three days later can. Yet another reason why I hate Walmart and just a reminder to me why I will restart my annual Walmart ban!

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    Customer ServiceStaff

    Reviewed Nov. 29, 2012

    I made a purchase on Nov 24. I immediately realized I ordered the wrong item and cancelled online. I followed up with a phone call where I was assured the order would be cancelled. 2 days later, I called when my card had not been credited. I was told 2-3 days. I called again on the 29th and was told the item had been shipped. I would have to wait to receive the item and then request a return label. I can only imagine how long it will take to get that. I will never order online again from Wal-Mart. The only positive is employee Penny ** who is the unfortunate person who told me the order had been shipped. She was kind, informative, and understanding. They need more of her. The one bonus I found if you are trying to speak to a live person, call 1-800-966-6546, immediately press " *5 ", and you will get a live person. Good luck to those still willing to order from walmart.com. This is one customer gone. I do still shop at Wal-Mart in person and have never had an unresolved problem.

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    Customer ServiceStaff

    Reviewed Nov. 29, 2012

    I made a purchase on Nov 24th. I immediately realized I ordered the wrong item and cancelled online. I followed up with a phone call where I was assured the order would be cancelled. 2 days later, I called when my card had not been credited. I was told 2-3 days. I called again on the 29th and was told the item had been shipped. I would have to wait to receive the item and then request a return label. I can only imagine how long it will take to get that. I will never order online again from Walmart. The only positive is Penny ** who is the unfortunate person who told me the order had been shipped. She was kind, informative, and understanding. They need more of her. The one bonus I found if you are trying to speak to a live person is to call 1-800-966-6546. Immediately press "*5" - you will get live person. Good luck to those still willing to order at Walmart.com. It is one customer gone. I do still shop at Walmart in person and have never had an unresolved problem.

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    Punctuality & Speed

    Reviewed Nov. 29, 2012

    Rotten Starkist tuna with maggots - On 11/28/2012, I went to your Walmart store on 157 Avenue and 88 St. in Miami, FL 33196 to make my weekly purchases as always. I am a regular customer of Walmart and never have I come across something so disgusting in my life. I got home and began unpacking my groceries. I noticed that there was a weirdly strong scent coming from one of the bags. I looked inside and there lay some asparagus, tuna and mushrooms. As I was concerned that it may have been the vegetables, I removed those from the bag first but the smell remained. There I saw that the plastic of the tuna was wet with what seemed to be the remains of another broken can, etc.

    As I was hoping this was the case, I placed the 4-pack of Starkist tuna in my sink and began to remove the outer plastic to wash the container. Little did I know what I would soon be encountering. I opened the plastic slightly and my kitchen was instantaneously flooded with a wretched odor that was impregnated in my nose. Not only that, but I removed the plastic a bit more and maggots fell out of the can! This was the most disgusting and unsanitary thing I have ever had to encounter! Not only was it terrible to my senses, but to my hygiene as well. Now 12 hours later, I am beginning to feel sick. I do not know if the exposure to the rotten fish might have had anything to do with it, but I am worried for my health.

    This is of extremely high concern to me because I used to trust your products and now I will not be able to consume anything from your stores without doubting the integrity and regulation screenings they have passed. I do not understand how the FDA does not have regulations against this nor can I fathom how your employees do not screen your products thoroughly enough to find a broken tuna can with maggots. Attached you will find a photo of this ordeal. I am honestly just concerned about how this was not in your control.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 28, 2012

    False advertising: I went to the Norwich, NY store on Thanksgiving night for event #2, which started at 10.00. It was a 'first come, first served.' I got there an hour before the event and went to where the Compaq laptops were and was told they were sold out and that I needed a ticket. There was no mention of a ticket needed in the advertisement. I even talked to a department manager who could care less. So I sent a complaint to Walmart corporation almost a week later and haven't heard a word - not good for customer relations. It was a waste of gas and at gas prices and having to travel a half hour to the location. It got me furious. I am surprised that they have not tried to contact me to make things right and have lost a loyal customer. If this is how they treat their customers, then I can see the union wanting to step in for the way they treat their employees.

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    Staff

    Reviewed Nov. 28, 2012

    I sent my daughter to Walmart, because I had just noticed we were out of toilet paper. My daughter could not get to that aisle and was told to go around because it was blocked with boxes. Well, my daughter tried to, but the whole area around was blocked. So she proceeded to walk out the store where my daughter noticed all employees seemed to not want to help. This was just past midnight on November 28, 2012. I also recently had an issue with the pharmacy, when it took forever to get some pain meds. I was even using the electric cart because my knee had gone out on me and I was in pain. The only thing I will go into Walmart for is Rx, because it's cheaper there.

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    Sales & MarketingPunctuality & Speed

    Reviewed Nov. 28, 2012

    A Vizio 60" TV Model E601I-A3 was featured on the front page of Wal-Mart Black Friday promotions in our newspapers. The price point was $688. Yet, it was not even offered at the stores in my area. I totally understand if I wasn't the first one in line on Black Friday so I didn't get the one or two they may have had. But they did not even had one. I don't know how you can feature something so prominently in your marketing and then not have it available in the store. I had even gone to the store on Wednesday evening to check them out ahead of time and was told by workers that they did not have that model but there might be something like it when the sale started Thursday night. So I went Thursday night and there were no 60" models at all. When I asked about it, I was told that they never had any. This seems to me to be completely false advertising.

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    Customer ServiceCoverage

    Reviewed Nov. 28, 2012

    On Thanksgiving Eve 2012, our 5-year-old great-granddaughter underwent major surgery at Driscoll Children's Hospital in Corpus Christi, Texas. She had her left kidney removed along with a Wilms' tumor (cancer). We thought it would be great to purchase her a small TV for her bedroom, knowing with her condition, she would be somewhat more comfortable watching some of her programs that are of interest to small children in her bed. We live in Florida while our great-granddaughter lives in Texas. After failed attempts with Walmart online, we phoned a store closest to our granddaughter with an idea that after the purchase had cleared, she could pick it up at customer service, give them proper ID, and get it all set up for her little angels' welcome home. At this point, we called store # 5898, only to hear that this is against company policy to purchase over the telephone. They suggested that we buy it online. Another attempt failed after the second try online.

    Now, unfortunately, they refused our sale which left very ill feelings on our part. Yes, we did get our angel a TV set but figured another alternative to take. She is home now but has been diagnosed with cancer growing in her lung. Thanks, Walmart, for your sympathy and understanding. We have been asked in the past to contribute to Children's Miracle Network through you, but if you have no beating heart for our concern, we have no beating heart for anything you do or say ever again! We asked to make a purchase from you; we didn't ask for your so-called policy and denial. Matter of fact, we emailed your corporate, but so far, no response. Hope none of you are ever inflicted with this unfortunate illness and then treated in the manner we were treated. We would appreciate a response to our message.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 27, 2012

    I purchased a TV on Black Friday 2012. The TV was advertised as Samsung 32" Class LED 1080P 60Hz HDTV. I jumped to item description and noticed it showed as 120Hz instead of 60Hz. I called walmart.com to ask where the mistake was. The lady on the phone confirmed so many times that it was advertised wrongly and that it should be 120Hz. Silly me. I made the order and now I have to deal with the headache of bringing back to the store.

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    Staff

    Reviewed Nov. 27, 2012

    HP 2000 BF69WM & Compaq cq58 - I have been through 4 of the listed models, 2 of each. On Walmart's website which you likely won't find the CQ58 any longer, the link to HP you click on states, "User accessible memory slots 2." There is in fact one and you cannot upgrade the RAM with the 2 sticks of 4gb you just bought. I have spoken with HpP 2x in 18 hours. They confirm that it should be 2. The folks at Walmart, 3 of 4 were helpful but they could not grasp the concept of DIMM slots versus USB ports. So I have a ticket number from HP and advised I want them to correct the issue, not go swap it out again. Because while they were nice, it was a nightmare of them trying to tell me I was wrong.

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    Wal-Mart Company Information

    Company Name:
    Walmart Vision Center
    Website:
    www.walmart.com