Vitamin Shoppe Reviews

It took several minutes for anyone to answer the phone today 12/26/2024. I called looking for Plnt brand Turkey Tail mushroom capsules. The female who answered the phone said without hesitation "I'm not familiar with the brand so we must be out of stock". I drove there and saw that they have it in stock. This is not the first time that the employees of the Rochester, NY store located in Pittsford acted sullenly and unwillingly. I suggest the corporate office should either fire these people or give them a seminar on customer relations. It's NOT a pleasant experience going to this store.

Stay away from this company's products. Bought a defective supplement and company could care less if it's poisonous or not. Manager as well as corporate manager should be fired!!!! Other reason why they changed their return policy to 30 days because people are finding out that 80% of their products are either poison or don't work at all. Horrible business!!!! There's your warning!!!@

I receive auto-ships for a supplement for my daughter. Somehow, the company messed up and did not have my apartment number in the auto-ship section of their system. Apparently, there is more than one place in their system where they keep your Address. The last time I was not able to retrieve my package in any sort of reasonable amount of time. Because the driver did not know where to take it since it did not have my apartment number on it. He ended up dropping it off at the clubhouse which was closed, and the product sat outside for days, and I received it very late when I got the call that it was at the clubhouse where I had to drive and get it.

I called this morning about my TMG I ordered with other vitamins. The TMG looked old and they were leaking. They are sending me out a new bottle so my problem has been resolved.

I purchased two 16 oz 100% pure peppermint oils for $84.98. They took a extra $84.98 out of my account, & haven't given me my money back, this is no way to treat a 75 year old disabled Vietnam veteran, what wrong with these people.???

Not what they used to be. Store personnel sunset road, Henderson nv, used to be so knowledgeable and interested in customer. Went to store, on Saturday morning supposed to open at 9:30 — manager opened at 9:45 after 4 people waited and left. He then proceeded to do everything but open the door to my husband and me in 100 degree temperature. He couldn’t care less that we were waiting. I asked what time they opened— He said 10 and so I asked about sign in window and hours online.

If I could rate them 0 stars, I would!! Other stores will offer a full refund with a free return label if the products you order from them cause you allergic, this store doesn't! You will have to pay a return label, plus deal with rude and unprofessional customer service!! Not to mention overpriced. You should compare their prices with another online store before placing an order!

Called to purchase a product. Clerk told me there was only one left. When I requested him to hold it for me for an hour so I could pick it up he refused stating that they do not do that any more. When I reiterated that I would be there within the hour he continued to refuse.

Ordered online a supplement through a prior order by selecting "order again". Ordered product and received email. Realized product is not the same. Called customer service and over the phone, very polite Taylor told me that the order I placed online has been canceled and that I could order the correct product over the phone, which I did. I received email confirmation of the new order and, this time, the deliveries address is wrong! Taylor only asked for the billing address (they certainly want the money!) but instead of using the billing address as the shipping address, she used an address that is already in their system (I moved out of that address 12 years ago!).

I just shopped the Palmdale, Ca store. I am an out of towner, staying in a hotel, decided to pop in and make a purchase. I received incredible customer service from a very knowledgeable and polite young lady! Great job, thank you very much!!!

1st store Gainesville, Ga. Employee said product changed. Not true. 2nd store clerk was downright rude Buford, Ga and interrupted because he knew better. Then he realized he was incorrect. Still rude. I will never shop at VS AGAIN. 20 YR CUSTOMER.

I have some concern about your location at Arundel Mills Vitamin Shoppe. The customer service has gone downhill. The employees are very unprofessional and don't care about your business. These employees represent Vitamin Shoppe and they just think it is another hangout place. I have not received any help from any of the employees at work there now. I asked them where the young lady named Alexandria was working for years. She was such a wonderful worker and she gave the most excellent customer service. She treated people like family and she brought in good business for your company. I was very sad when I found out she left. But I know this company does not like to promote people of color to a higher position.

While I was also in the process of reaching out, was confirmed when I went back into the store and asked Josh if he got a chance to speak to his district manager. He first said no. As if he had no communication with said person, then as I mentioned the conversation with corporate then proceeds to tell me that he messaged Jan about the situation. Josh basically is picky and choosy about who and when he is going to help someone or make an exception because as I mentioned before they have made exceptions regarding similar issues that I personally witnessed first hand. I’ll be filing additional complaints regarding this since Josh took it upon himself to reach out to his district manager after the fact instead of reaching her while I was in his presence right then and there.

I have ordered multiple pickups with Vitamin Shoppe local store. Always they gave me product near expiry, like 1 month. Once they gave me a product about to expire in 7 days. I have all evidences. BE AWARE

The website fails to provide a preview order before submitting with Google pay. Instead it took the cached date of an old address even though Support mentioned they see the updated address in my profile. I reached out to their Support immediately after seeing the error to cancel since they have no option to update the address before shipment. They informed they would try to cancel. They shipped it anyway to another state. Support said I can ship it back. I asked how am I going to do this when it is hundreds of miles away. They disregard standard fail-safe features on their website, options to update an address, and an avenue to cancel before shipment. Poor service all around! They charged me $164 that I will never get back and shipped anyway. Be careful when ordering online with this company.

I have had previous issues with the Vitamin Shoppe, especially dealing with their online customer chat, and service. There is no service, and they make excuses simply in order NOT to assist you. I tried this most recent time because of a BOGO deal on the tyrosine. I was in the middle of sorting out my shopping cart, when suddenly the website was down for maintenance. This does seem to happen quite often. Well, I was not able to place my order. I tried the next day, and the BOGO deal was GONE. I went on the chat, and the person whom I was chatting with said it will be no problem to get the refund for the BOGO... buy one get one FREE for the amino acid Tyrosine. This customer service person explained to me that I must place the order and give her the order number so that the adjustment could be made.

I made an order. No email confirmation. But was charged. I've spent 3 hours on chat and phone trying to see if I had an order. CS rep was nasty. She would not look for order with my name. She wanted only the info that would help her find it. Her name is Glenda. Finally had a rep find it. Blamed me for a misspelling in my info that isn't on the site. COULD NOT CANCEL because it was put in the system. They have a no cancel. My name is Glenna. Don't buy. Too much trouble. I tried it for a change. Read reviews and say NO.

I ordered from this company on 4-11-22. I contacted them on 4-19-22 about me still not receiving my order. I had it shipped to my PO Box because I read in their shipping terms that they deliver to PO Boxes. It also stated that you will receive your order in 2-6 business days. I am on day 8 and still haven't received my order. The Vitamin Shoppe said it is because I gave them a PO Box. but that is crap. My order has been sitting in 2 different locations for longer than 2 days at a time. I will not order from this company again.

Will no longer be purchasing from this company. Incredibly disappointed in my last 2 experiences purchasing. Expired products and horrible customer support. There are much better companies with better pricing and higher quality products. Don't waste your $.

Bad purchase, open product and no expiration date. Apparently it has a seal but when you remove it, the internal seal is open, it does not have an expiration date anywhere, and the label as if it was stuck with saliva.

I have had a monthly subscription of multiple different kinds of vitamins from this store. I recently received an email from them offering a free food or drink item for showing proof of Covid injection. If this store does not believe in their products that help boost the immune system then why should I? I cancelled my subscription and am taking my business elsewhere.

I have been shopping at Vitamin Shoppe for over 10 years, on a monthly basis. Most recently during the pandemic, I have done more Vitamin Shoppe online purchases. They try and suck you in by sending you online coupons. Take my advice, do not make online purchases with Vitamin Shoppe. If you must shop there, just go into the store. Every purchase I've made within the last 5 months, either has been extremely late, or missing several items. Most recently I purchased 5 items online.

I have been ordering and shopping at the Vitamin Shoppe for years now. But recently the store has not been stocked with my drinks. So when I try to order online I am not able. I have emailed them 3 times and I have not received a single response. So not only will no one get back to me. To explain why I can not have orders delivered to my home or their store to do pick up. I get can't even go in store to get it, because they don't have it. So I guess they are doing so well they don't need my business anymore. The worst customer service I have never received!

Originally placed an order 7 days ago. Clicked submit and an odd page showed up that stated a) my Paypal amount had gone through and b) the order was not placed. What? So I utilized the online email form and received a response that the order hadn't gone through but that they had charged Paypal as a "pending" order and it would fall off after 72 hours. A week later, the charge is still there. Sorting this with Paypal. I then used the chat option and asked if I could place the order again using the holiday promo codes I had originally used (since it was their error, not mine.)

Placed an order online for their Vital Proteins Collagen Water 12 pack case deal (Buy 2 get 1 free). Showed not on stock but will be available in 2 weeks for pick up at the selected store. I selected that option because 1 out of the 3 cases was ready for pick up at the store. Received an email that my order for the other 2 cases was cancelled because they are not available. So I had to go to the store to pick up just the 1 case... BUT! They still show available online to deliver to my home! I called and spoke with 3 different Representatives. The first 2 just hanged up on me when I told them I was looking that the item show available on THEIR WEBSITE. The 3rd one explained to me that If I wanted to place the order I wouldn't get the deal that I had purchase. First and last time, all that for a "DEAL"!

I received an email from the Vitamin Shoppe saying my order was returned and they were processing my refund. I found this interesting because I never received the vitamins and didn't request the refund. I checked my order on the website and found it never shipped even though it was given a tracking number. When I checked my credit card, I found two fraudulent "tester" charges to a florist in Ohio. When I contacted the Vitamin Shoppe, I was told the return was processed because my address is undeliverable.

Previously ordered my vitamins and supplements thru their manufacturers, or at Amazon. But I recently ran out of Bragg's Apple Cider Vinegar; went out to Bragg's website and saw they had a new flavor: ACV w/ The Mother, & with Organic Honey! Sounded intriguing, so I ran a search on who, locally, carried that specific flavor, and Vitamin Shoppe had it In-Stock! I went to that store and I "KNEW" it would be more expensive w/the Honey, but when I saw the List Price of $14.99/qt. I bought one immediately! When I opened it and tried it, I thought the added Honey made the straight ACV more palatable, but use it mixed w/Straight Seltzer Water or Club Soda... quite REFRESHING!??

They have great products, big selection and they ship very fast. I think they are great and their customer support is amazing. When I didn't received my package on time they refund me and sent me a new package.

The Vitamin Shoppe is a great way to find and get the different vitamins you seek and even new ones you never heard of. I only wish the rewards system was much better and that they offered more often deals for free shipping. Maybe if they could add a feature of chat or Q&A to find the type of vitamins you're looking for especially if you want something new. Other than that there aren't many vitamin stores to choose from only so this is one I would probably continue to use among the few.

Vitamin Shoppe always has the products I need, with a large variety of brands and options. The staff are always friendly and helpful, from finding an item to answering questions about products and making recommendations, they always take the time to understand me and my needs. I highly recommend Vitamin Shoppe Online or in person! They’re great!