Vitamin Shoppe Reviews

I received an email from the Vitamin Shoppe saying my order was returned and they were processing my refund. I found this interesting because I never received the vitamins and didn't request the refund. I checked my order on the website and found it never shipped even though it was given a tracking number. When I checked my credit card, I found two fraudulent "tester" charges to a florist in Ohio. When I contacted the Vitamin Shoppe, I was told the return was processed because my address is undeliverable.

Previously ordered my vitamins and supplements thru their manufacturers, or at Amazon. But I recently ran out of Bragg's Apple Cider Vinegar; went out to Bragg's website and saw they had a new flavor: ACV w/ The Mother, & with Organic Honey! Sounded intriguing, so I ran a search on who, locally, carried that specific flavor, and Vitamin Shoppe had it In-Stock! I went to that store and I "KNEW" it would be more expensive w/the Honey, but when I saw the List Price of $14.99/qt. I bought one immediately! When I opened it and tried it, I thought the added Honey made the straight ACV more palatable, but use it mixed w/Straight Seltzer Water or Club Soda... quite REFRESHING!??

They have great products, big selection and they ship very fast. I think they are great and their customer support is amazing. When I didn't received my package on time they refund me and sent me a new package.

The Vitamin Shoppe is a great way to find and get the different vitamins you seek and even new ones you never heard of. I only wish the rewards system was much better and that they offered more often deals for free shipping. Maybe if they could add a feature of chat or Q&A to find the type of vitamins you're looking for especially if you want something new. Other than that there aren't many vitamin stores to choose from only so this is one I would probably continue to use among the few.

Vitamin Shoppe always has the products I need, with a large variety of brands and options. The staff are always friendly and helpful, from finding an item to answering questions about products and making recommendations, they always take the time to understand me and my needs. I highly recommend Vitamin Shoppe Online or in person! They’re great!

This online company is fairly good in most areas. I have used them several times with no major complaints. The products are reasonably priced and delivery is always within the anticipated delivery. I don’t have any complaints about their service or product and would recommend to family and friends.

I don’t purchase as many vitamins as I usually plan to but my go to is either CVS, Vitamin Shoppe, or in a pinch Ralph’s. I would like to learn more about vitamins and Vitamin Shoppe always seems knowledgeable. Luckily they’re down the block from where I reside as well.

Great deals always..I keep finding some coupons online too and I never had to search too much for any item. Very well organized. Good customer service. I highly recommend this store to anyone who may be looking to buy any medications.

Fairly well run stores with good customer service and excellent products but a bit pricey in some areas. Clean eye appealing stores and labeled shelves to easily find what you need. Employees are friendly and very helpful.

Online ordering is simple, managing the repeat order process is very flexible. Shipping could be faster on repeat orders. Sales and incentives like buy one get one 50% off are helpful for frequently purchased items.

I typically spend around $100/month at VS. I discontinued "Auto Ship" because deliveries/inventory were anything but dependable, causing more thought, effort and record-keeping than not, defeating the whole purpose of "Auto Ship." Recently I was too ill to go to the store before a 20% coupon expired so I ordered online. Same old' story; they gladly took my money, all items listed "In Stock," I have only received one of six products 12 days later, and now IF (a big "if") their shipping update is correct, I will receive the rest of my products a full 16 days after order. I'm not holding my breath. This is, IMO, practically a criminal issue. I WILL NEVER buy VS online, EVER AGAIN, and have already started researching where else I can go for my monthly supplement needs, in town and online!

They have good prices and all products are usually always in stock!!! This goes for ordering online and in store purchases. And I love the buy one get one at 50% off!!! And orders over $25.00 get free shipping.

Health stores are one of those places where it's easy to get lost looking for an item. Immediately upon entry, I was greeted by Andrew; who escorted me directly to the product I was seeking. After having to experience the online-only order fulfillment delays over the past few months, it was a huge relief to be able to get in and out of a store in a timely manner. Additionally, Andrew's friendly disposition was greatly appreciated.

I submitted an order on 5/13/2020 at approximately 13:32 (1:32PM) EST (this is the time I received the confirmation email stating that they received my order). Then, on 5/15/2020 at approximately 23:18 (11:18PM) EST, I made another order (again, that time is when I received the confirmation email). About 2 weeks goes by, and I email customer care inquiring where my order is, because it still says "processing". I get an email back stating that my orders had been cancelled due to "not passing the verification process" (it was my card, my name is just written different ways so I put the wrong one I guess).

Placed an order 2/22/20... $38 with shipping and handling. Placed an order 3/24/20... $84 with shipping, handling AND discount... Nice to know these good folks in Vermont are not averse to taking advantage of a worldwide virus.

I have been buying iron pills {non constipating} from the Vitamin Shoppe for a couple of years. They are hard to find. Well a couple of months ago they started changing their yellow and green bottles to cheaper looking blue and white bottles.The clerk assured me they were the same pills just a new label. They are not the same. First they smell really bad, a strong mineral smell and second they taste so bad, can't get the taste out of your mouth with water. My husband and I were both gagging. Never had this taste with a pill. So I went back to the store to see what else they had, I even brought the smelly pills and the clerk acted like a know-it-all. Said there was nothing wrong with the pills and he takes them and that's what they smell like. Wouldn't listen when I said they never smelled and tasted like this before. Oh well I left and won't be back. This is the second time I had this guy as a clerk and I am done with his rudeness. GOOD BYE VITAMIN SHOPPE!!!

I have a bad cold and t so I took their vitamin c complex even 50,000 mgs over a 4 day but it genetically modified crap! Long as the vitamin c complex is worthless so I will be getting my vitamins from a reliable vitamin store. Your vitamins cannot be high quality as they are all GMOs. A real vitamin c strips the coating off the parasites so the killer cells can see them and attack them but with GMOs a make-believe vitamin this cannot happen. So shame on you!

I bought protein powder when I was going to use my rewards points. The cashier didn't explain that I couldn't use my points and the discount coupon if not until I made the transaction.the rough workers.

Do not ever buy anything online from Vitamin Shoppe. They are the literal worst. They have things listed in stock and should ship in a week. Then it’s not ready to be shipped with multiple new “ship” dates stringing you along for months until they just up and cancel your entire order. The worst run online store in existence, worst customer service. I bought supposed in stock items on 9/30/19 and six ship date pushbacks later they completely canceled on 11/14/19.

The price matching policy is very deceptive and the employees are rude. I went in to purchase a item. While there I noticed it was on sale at Amazon. I was told they would not match it seeing it wasn't by Amazon. But looking at their policy they dont match Prime items and but they price match items shipped and sold by Amazon which would make it Prime. So they're wording should just say we dont price match Amazon. When bring this up I had the employee smirk and roll his eyes at me. No wonder this store is always empty. I will never go back. I will go elsewhere for my kids vitamins.

I want to compliment both the manager and assistant manager, Jackie, who are always professional, kind, courteous, and very customer service. The store is clean and well-stocked and the staff always available for any questions...

I've been a long long-time consumer and reward member for 10 years, yet they consistently have a problem updating my personal information, in-store. 3 years ago, I moved out of state and have continued shipping at the Vitamin Shoppe and when they started the auto delivery, I signed on. Naturally, the female employee confirmed my shipping address and I made here aware of my new one. She assured the info was now updated, yet I receive a charge and delivery to my old state address two times in a row. I'm currently awaiting their response for refunds or I'm done with them. Update to come.

I ordered a product online from them. I came to pick it up and it was already in a bag. Thinking nothing of it, I took it home with me. Later on, I found someone had opened the package from the side and removed one third of the supplements I paid for. I called their customer service and was told I would be given a refund. The refund never came and the email promised explaining the situation never materialized either. I called back again only to get the runaround and brush offs from another customer service rep. This one told me to go to the store. I gave up. I lost about twenty bucks, but at least I know not to deal with them ever again. Very dishonest business model. I don't think they actually care about customer service. Looking back at it now it has the hallmarks and feel of a hustle.

Ordered 4 cases of Isopure. 3 were damaged in shipping as packing was bad and the glass bottles broke. One never left Phoenix, Arizona and no one could explain to me why. I then received 2 replacements before 2 of the original order were shipped or received! No one could explain that one either. Then I get a box with one flavor - that only had 9 bottles (there was supposed to be 12). No one could explain that. After numerous go arounds, I am firmly convinced that this company has NO customer service. When I voiced my displeasure, the only response I received that it was my prerogative not to be a customer of the Vitamin Shoppe. Consider it done.

I placed an order when they had a sale. They canceled it because I only ordered sale items. Now I see why they have so many bad reviews. I on hold now trying to speak with a supervisor to figure out this issue.

So I placed an order in the store, they said I would get it in 3-5 days, didn't happen so I called customer service to cancel it. I got the reps name as Kim, she said she would cancel it and I would get a refund in 24-48 hours. Didn't happen, so I called today and found out it was never canceled and I am receiving it today. So I have to go to the store and return it. What a headache when it couldn't have been avoided if Kim did what she said she would. I will never deal with them again. This has left a bad taste in my mouth.

My son, J., has multiple disabilities, including Down Syndrome and autism. He lives in a group home and participates in a prescribed, targeted nutritional program (TNI) which helps damp down the neurodegenerative effects of Down Syndrome and autism. One component of his TNI is Carlson Very Finest Omega 3 fish oil. Well, my son ran out of fish oil and I was out of town. I was confused by the Vitamin Shoppe's website, which describes the store as being in Cortland, New York, way up north. The closest Vitamin Shoppe to my son's group home is in Cortlandt Manor, New York. Associates at the Cortlandt Manor store assured me I could order online and payment would go to the right store. That worked out, and I appreciated that the website even sent me emails to let me know exactly what time the order was processed.

If I could rate lower than one star, I would. I ordered six cases of Bang Energy. Received two tracking orders, when I had six cases. All coming in at different times. Cases were missing. Tracking numbers weren’t given on four cases. Customer Service reps went back and forth emailing me. Some saying they would refund the horribly damaged case they sent me, another offering me a 10% discount code for the inconvenience. As if the customer’s satisfaction and money is a joke. And I still, have yet, to receive my last two cases. Just order from a website like BodyBuilding.com, and COMPLETELY AVOID THIS COMPANY.

10% off retail, free shipping & samples w/ auto delivery? NOPE! Invoices don't show breakdown of charges, no $ amounts given. Wait for bank statement to see how much they charged. No free shipping, no samples, & cost more than in store. No refunds on overcharges. Don't sign up.

My experience is just like the countless others listed on here. I ordered online for a product. Was charged 1.5 times more than the cost of the item. When I call to fix the problem, they blame the bank and repeat the same thing to me over and over again. Not at all helpful. Needless to add your bank could care less if you have a problem with another company. They do nothing anyway...but we already knew that. Yes...like the others... Will never shop at Vitamin Shoppe again.

I had to call in regarding my healthy awards points that I have never been able to redeem although online, they were connected to my Spark auto delivery account. The rep DeSondria was AWESOMELY HELPFUL and patient while she looked through my account and found that my awards had in fact never been redeemed for the almost 2 years I've been on auto delivery! She apologized and said as a courtesy she'd go ahead and refund me the $5 rewards I'd acquired during the year (4 in all) back to my account and said I'd be able to use my next award with no problem! She was very pleasant and never once sounded annoyed like so many other customer service reps I've talked to! Thank you!

Maybe I should be thankful for the money I'm saving because I can't order online due to their unstable glitchy website. This is the second go around dealing with problems processing orders online. Last time took about 3 months to resolve, I go in store and they tell me, "yeah, we know, others are having the same problem" that time was an issue where order online, pick up in store wasn't available. This time my order is submitted and I even get the email saying we received your order. Then the one that says it's processing, but please wait. Then later I get one saying it was canceled due to payment issue. Even though it's the card on file, the same card I have been using.

The prices at Vitamin Shoppe and GNC are absurd. Once you learn from them what you need which may take 6 months as each dumb employee will differ in opinion then go online eBay and all is 50% less and it arrives clean and perfect packaging. I’ve been ripped off by these stores for 5 years now.

I was drawn to Vitaminshoppe.com because their prices were much lower compared to what I saw on Amazon and you could use coupons. I was saving 20% with VS compared to Amazon. However, this was too good to be true. When I placed my order I accidentally entered the wrong billing address, leading my bank to freeze my account. My fault. I called the bank to verify the mistake and everything was copacetic to make my purchase. Vitamin Shoppe decided to make this very difficult and declined my card over and over again.

Was given the runaround for almost 2 weeks trying to redeem credit that I had. Spoke within 6 or 7 people including 2 people from the shop, 2 people customer service and 3 people from corporate. Never again. Worst customer service on planet Earth.

I purchased protein powder that was on sale on their site. The first thing that happened was that they charged me full price, not the sale price. I contact them and they go issue a refund for the difference, but it's the wrong amount. Again, I contact them, they issue another refund, but this time for too much. The next day, they go back into my account and take an amount that is over and above the mistake. The next day, they take a large amount, and another amount the next day, and on and on. I call them, they put some back. This went on for two weeks. My bank couldn't do anything to adjust the amounts and said that the only thing that I could do is sign paperwork to block them from my account. So, I waited until I had more money from them than owed, and filed the paperwork. I made $30 for two weeks work. I will never do business with them again. Sure, I could use cash, but, why give them the sale?

I needed some supplements the quickest as possible, bought them at the website and almost a week later, they haven't shipped anything. So it took almost 2 weeks to receive my products after payment! On the other hand, I ordered some products at bodybuilding.com and they were all delivered 2 days after! I will never buy anything at Vitamin Shoppe again!!

Went to a local Vitamin Shoppe to purchase protein powder and BCAA's. After purchase I opened the protein powder and knew it was the incorrect one I bought. The BCAA's were unopened. The Vitamin Shoppe in my area does not print a return policy on the receipt. I Googled their return policy and saw, on their website, that even if the products have been opened I can still return them for my original payment method in full as long as I have the receipt. Again, this was stated on the official Vitamin Shoppe website and is the first result that returns from a Google search.

I purchased 2 Organic Doctor foot and heel creams on 8/4/18 online to ship to Vitamin Shoppe store on Tampa ave in Northridge CA. I called customer service and the actual store because on the confirmation my telephone number was incorrect. I was told by both customer service and the store that it didn’t matter because once my items arrived I would receive an email to inform me that I can come pick up my purchased items. I NEVER RECEIVED AN EMAIL. Instead, 6 days later I received an email stating my order was cancelled because I didn’t come pick it up and there was a “problem” with my payment in which I had already paid for the merchandise in order for them to ship it to the store. I immediately called customer service. Customer service and she said she wasn’t sure what was going on and why I was not contacted BUT she apologize for this.

Worst customer service I have EVER received. I cancelled my account 3 months ago by speaking with a representative on the phone. On the 3rd, $30 was taken out of my account with no email no order number, nothing. I called and was told I would get it refunded that day by a SUPERVISOR. I was lied to and after calling 3 more times, and every time they said it was already refunded. Turns out it wasn’t, and they will not pay back the charge for overdrafting my bank account. DO NOT SHOP HERE OR GIVE THEM YOUR CREDIT CARD. SCAM.