Tiffany & Co.

Took my watch in for repair. Agreed to complete replacement of movement. Was told this would also correct my inability to easily change date (something I have been unable to do since purchase). Repair took 7 weeks. Still unable to change date. Watch expert at Tiffany said she would find out whether this $3500 watch was capable of quick date change (a feature included on really inexpensive watches). Four days later still waiting for an answer. Overpriced, over-promised, under-delivered. I will never waste another minute with Tiffany & Co.

I received a gift from Tiffany's. I didn't like the product so I used the gift receipt and submitted a form online to get a return for store credit. Instead, they refunded the money to the original form of payment. Now I get nothing and I've insulted the gift giver. I called them once and the rep was apologetic. She said she would get me a store credit for that same amount. A month later, nothing happened so I called again. The second person I talked to said there was nothing they can do. If you're going to sell low-quality jewelry at inflated prices, then figure out your customer service!! For consumers out there, go to Costco or Blue Nile and you'll get 1000x better value and service.

My husband purchased a Return to Tiffany toggle bracelet that kept coming undone and falling off. I asked to have the bracelet toggle soldered to the circle, and a claw clasp added to the underneath of the bracelet. Instead, they completely unhooked the toggle bar from the chain and soldered it on top of the circle, which resulted in damage to the printing on top of the circle. They removed links from the bracelet that I didn't get back. They added a hook on the outside of the circle where the claw clasp is supposed to be visibly attached, instead of underneath. The overall workmanship was sloppy and not what I requested.

I have bought a number of pieces from Tiffany's. This bracelet had a poorly designed clasp and had fallen off multiple times. I called Tiffany's with my concern upon losing the bracelet one of the times the clasped came undone. They open a concern and said someone would call back and no one ever did. Very poor customer service. I will not purchase anything further from Tiffany's.

My husband bought me a bracelet for Christmas. It broke one month later. When I took it in I was SHOCKED by the rudeness of the employees, no one validated that this was frustrating or that they would fix the issue. I would have to pay to fix it and they would not refund it. This is CRAZY customer service. To pay $2k for a bracelet that lasted one month and that they don’t stand by what they sell. Costco sells great diamond jewelry and is a fourth of the cost of Tiffany’s, has amazing return policies and stands by their products. Don’t shop at Tiffany’s.

A group of friends bought a pair of Return to Tiffany heart earrings as a gift. Since I had something similar already, I wanted to exchange the earrings for similar price or higher priced item. I spoke to 2 people at the Topanga store & 2 people at customer service number provided and none of them were remotely helpful. I was told to ask for the receipt. Given it was a generous gift, I was not going to tell the group, I did not like their gift & wanted to return it. The other option they gave me was to go through everyone's phone number & email address to see who purchased it. Had anyone of these people checked my husband and my history, they would've seen we were long time customers. Given I was willing to put more money towards another item, none of the people I spoke to were helpful. Miraya on chat was actually quite rude and accused me of lying!! Terrible company. Will not buy or recommend to anyone else.

I bought my daughter a necklace as a special Christmas gift. She wore it a handful of time and it broke. I called customer service and was told it was beyond 30 days and there was nothing they could do. I sent pictures to show the piece was defective and they refused to assist in any way. I will NEVER recommend Tiffany's or purchase anything from them ever again. The quality of their products are terrible. They are overpriced and have unprofessional customer service.

I ordered a bracket as a Christmas present for my wife, only to find it was delivered scratched and tired-looking! It’s beyond me how this would slip through Tiffany’s quality control but it did. My wife went to the Aventura store to look at alternatives, and make an exchange. Rather than making her feel welcomed and valued as a returning customer, she received a cold greeting, had to explain the situation to two different sale associates, to just be dismissed and told there was nothing they could do and she needed to call customer service!!!

I have owned my Tiffany Tesoro Chronograph watch for a quarter century. I purchased it as a legacy to pass to my son. The watch needed minor service. Tiffany tells me parts no longer exist. Their motto Tiffany "stands the test of time". FALSE. Profoundly disappointed.

So I ordered 2 items from this company and my experience has been Horrific! The first item came and I needed a bigger size, so I took it in store to exchange. Second item I had engraved with initials of my deceased family members and it arrived with scratches across entire piece!!! When I returned piece there was no communication about return process at all! I sent item back on 9/6. It arrived on 9/7 and no one sent acknowledgment of item. I had to call on 9/13 to inquire about item. Then they said they can't give me a new one only buff out because it was engraved. Even though I paid for hand engraving, so I can't possibly understand how this happened. Terribly DISAPPOINTED in this company. Will never order ANYTHING from them in life again.