Tiffany & Co. Reviews

Tiffany engagement ring started to warp. Sent it in to get repaired they quoted me at $2k to repair. Absolutely unacceptable that normal wear would do this to a $15k+ ring. I will never shop at Tiffany again. I am so disappointed that my ring is now useless.

My wife has been buying so many articles from them, but after their attitude on a purchase we had bought 2 weeks prior, without have wear it, them rejected to take it back and give us a voucher. This is a no go... I'm happy for them to be popular and expensive, but sales wise, this is over for me.

I loved my Tiffany ring. Elegant band with a row of diamonds. I lost one stone, cost $400 to replace it. 6 months later, lost another $400... Literally 3 weeks later lost another! WHY weren't they checked when they had the ring? Now missing the 4th stone, at a cost to replace more than the ring cost. Seriously disappointed in the maintenance, service and cost of repairs. Other quality rings have needed no repairs over the years. I will never purchase from Tiffany again.

Purchased a piece of jewelry for my wife on 12/22. Was assured it would be delivered before Christmas. Called on 12/23 because I had not seen any tracking information. Was assured the item had shipped. Christmas came and went. Called on 12/26 to learn that the item never shipped. I will never buy from Tiffany ever again and encourage others to buy elsewhere.

My wife wanted to add 2 charms to her bracelet. She looked at what was available at the store in Tucson. Found 2, we paid, a little over $900 and were told needed to ship bracelet NY to have charms attached. We got home and wife says she wants a different one, which was not in stock at this store. Next morning I explained to the clerk what my wife wanted, she said, "No problem. Will call when other charm comes in." That was Nov 14. Didn't hear from her so I called Dec 1. She had done nothing, on Dec 1 she ordered new charm, may get the bracelet back in 2 to 3 weeks. I guess if you don't spend a couple K they don't care!!

I recently purchased the return to Tiffany toggle necklace and bracelet. I love the look of them. However I've worn the bracelet about 10 times and it has fallen off twice! Luckily I've noticed and it was not lost. When I returned to the store I was told I could have link removed for no charge (even though it does not fit big) or have a safety chain added for 100.00 plus 20.00 shipping as I live 2 hrs away from the nearest store. Ridiculous when it's the faulty workmanship. So I'll likely have a safety chain added at my local jeweler for much less cost I'm sure. For a 1000.00 bracelet I'm very disappointed in the lack of customer service. In future I will not be shopping there nor recommending the store.

Extremely disappointed in Tiffany & Co. I brought in a Tiffany ring after the stone fell out. I was quoted $150 to fix it, then waited weeks with no update. When I finally called, they said, “Oh, nobody called you,” and suddenly the cost had jumped to $1,000 because “four prongs were broken.” I don’t work in construction — this is clearly a craftsmanship issue. After multiple calls between corporate and the White Plains store, I kept getting empty promises and no follow-up. No one answers the phone, no one calls back, and no one takes responsibility. For a so-called luxury brand, the customer service is awful and they don’t stand behind their quality. I will never buy from Tiffany’s again.

If I could give this company a "0" I definitely would. I shopped at the main store in New York and fell in love with a necklace. The sales person said that it wasn't available in house so he would source it at one of the other stores in the city and connect with me if he could find it. He told me I had to pay for it ahead of time, so I did as I thought I could trust Tiffany's. He did not connect with me so I assumed he could not get it. He said he would then mail it to me if he could not find it in the city. I waited two weeks thinking he had to order it and then send it to me. I never got it. Called customer care three times and they sent emails to the sales person and his manager about never getting the necklace. I was suppose to get a response but never did. I then connected with the fourth customer care assistant. No response from the sales associate or manager. stopped the credit card payment as I never received the necklace.

I bought the love knot earrings and necklace. They have completely gone black with tarnish, even after cleaning multiple times. This jewelry DOES NOT withstand daily wear, nor can you keep your expensive jewelry because it TARNISHES without any way to get it back to normal!!! I am disgusted by this company.

Very Poor Products! Purchase my wife several items from different states when we travel. All products fade & kink. Very Overpriced & Not Quality products. Never again! Products should be for kids not Adults!!

I came to the Boca Raton Mall Tiffany store to repair a badly tangled silver chain part of a heart pendant. They were warm and caring and because they were patient, especially Svetlana, they were able to repair the badly tangled chain without having to send it out to the repair center. This would have taken about 3 weeks and another trip the mall. So many thanks and a special thank you to Svetlana.

So I bought a medium dog collar at Tiffany & Co., and in less than 6 months of occasional use, the leather on the dog collar started peeling. I cleaned the collar after each use as directed on the instructions, however, the pleathery green substance they use on the outside of the collar peeled badly. When I gave it to them to repair it, they kept it for a month and no one contacted me. I then called them to find out what was going on, and they told me that they sent it back to the store. No one from the store had called me to inform me that it was back, and they cannot repair it. I went to the store to pick it up, and the operations there told me, too bad, there is nothing they can do about a "known" problem.

This is horrible. They charge all this money for Tiffany jewelry. Now decided that they are gonna charge to clean SILVER and not GOLD OR ANY OTHER TIFFANY. That is so disrespectful because this jewelry cost too much MONEY. I will no longer shop with TIFFANY store. Nowhere I have bought Tiffany jewelry for the last 15 years but not anymore and I will not be paying them $20 to clean nothing. They should not have changed the policy for CLEANING the jewelry for free. They say courtesy or VIP to clean gold or other jewelry. This is an insult seriously. Should have made the a policy when you started selling this HIGH PRICE MESSY. I just purchased my 16 year old grand daughter necklace. Pissed me off completely. They don’t deserve 1 star for this insult. I will find someone else clean my jewelry.

We purchased two anniversary bands from Tiffany and after owning the rings for about 5 months, my husband's ring came apart! We took it to Tiffany and they said they would repair it and courier it back to us! They decided after they acknowledged their ring was defective, they refused to courier it to us, even though we lived an hour a way and we were promised they will send us back the repaired ring! So beware if you spend $10k on two rings and they turn out to be defective that Tiffany could care less about getting your repaired ring back to you! Horrible, horrible customer service.

My partner bought me a pair of $1400 earrings for Christmas. I was shocked when I found out the price, they’re just simple tiny earrings with no stones. Six months later the backing fell off when I was walking around. I couldn’t find the backing but luckily found the earring itself. I had just repositioned the earrings and checked the backing that morning as I do every morning. I contacted customer service thinking they would just be able to replace the backing, but they blamed me for not getting the backing tightened as the “friction earring backings wear over time.” They want to charge me $60 plus tax for a backing! I would hardly consider 6 months a lot of wear on such pricey earrings. I bought a beautiful ring from a local jeweler for the same price as these earrings and they offer stone replacement, so you’d think a huge company like Tiffany could provide better customer service with that kind of price tag. Told my partner, "Do not buy from them again."

Could not even get the online customer service to respond. Will NEVER shop there again. They do Not stand behind their product. Make sure you think twice about investing any of your money with this company.

I assumed the quality of the jewelries would be better quality than most jewelry brands, but unfortunately the quality isn’t good at all and the lifetime warranty worth nothing, as they expect you to pay $75 fee for repair work (Which is probably less than what a new piece would cost them). I spent a lot of money on purchasing items from Tiffany for my girlfriend during the last few years. When you enter the store to purchase items, the workers are really nice and welcoming, BUT, if there is an issue with an item. I purchased a bracelet for my girlfriend and the bracelet’s clasp broke, just like that. Anyone with 2 eyes can see just by looking at the clasp that the quality of it is really bad. I can probably buy a new clasp from Amazon in $15 that would be better than this one.

Product quality and customer service are problematic and have been problematic for years. Tiffany's is cordial, just not helpful in a way that resolves the problem satisfactorily. With that I mean, when you sell an silver Elsa Peretti Color by the Yard earrings and necklace in silver with turquoise for $845 and $510 respectively, those stones should not just recolor. At least not within a few years. And mind you, the turquoise stones are tiny. The stones of the earrings and necklace all turned significantly different colors after maybe three years, without overly wear them. When I came back to the store I heard that unfortunately discoloration is just what happens with the stones. That's it.

Bought their T ballpoint pen in 2018. Ink never worked. Tried the cartridge replacement never worked. Just found receipt so tried to get 3 new cartridges. Sent wrong size. Notified them. Haven't heard back in 3 days. Looks like they changed styles and staff didn't even know. Waste of money

I bought an item online and wasn’t exactly what I expected. I ask for alteration and for the cost difference as the change would be more expensive. All a got it a straight NO. No room for negotiation, even if I pay for the changes. Make sure you won’t need any changes or customer services, or be ready to spend fortune for something you may not like.

The platinum of my engagement ring broke after 6 months and the diamond fell off. Fortunately, I was able to find the diamond again (a few months later!!). We brought the ring back for repair… which is 800$ short to the price of the ring itself! And they keep the old platinum band. Total scam, poor quality.

My wife surprised me with a special anniversary ring at the beginning of September. We went in later that week to the Indianapolis store to exchange it for a different ring size, and to take a look at the other men’s ring—which was the one my wife really wanted to get me, but it wasn’t in stock. The Tiffany staff member was friendly and courteous and we sized my finger for another size. All was good! Until they looked at the ring my wife had given me and said they couldn’t exchange it because there were a couple marks on it—I did wear it around the house a few days to see if the size fit well. Apparently when my wife purchased the ring they forgot to mention anything about not wearing the ring or we would be “stuck” with it. So, we went along with the staff recommendation to send it off to get resized, and engraved on the inside, and were told it would be ready for pick up in 3 weeks.

During my visit, I encountered a situation that required assistance, but instead of receiving help, I was met with rudeness and dismissive behavior from the manager. Their response not only lacked professionalism but also made me feel unvalued as a customer. I purchased this bracelet for my son for his graduation and it was only worn 4 times before turning black and the manager told me that this was normal. I explained that it was not normal to need cleaning after only a couple wears without any water introduction or sweat etc. I asked for credit so I could exchange the item for anything of equal value or add some money to get something else and was immediately dismissed by the manager. This is not what I expect from a brand with such a prestigious reputation.

I purchased a 13000.00 dollar men’s bracelet, latch kept coming unlatched, fell off several times. I took bracelet back in for repairs, returned same problem, I give up with them. Had to take to another company to repair properly (1000.00 new latch). Recommend you never buy from this company after they take your money, you no recourse.

My husband purchased a necklace and matching earrings from Tiffany's in White Plains this summer. He bought it three weeks before we left for Europe to celebrate our 47th anniversary. The silver necklace was discolored two days after I opened the gift. I immediately called Tiffany and explained I was in Europe. The person who answered the phone told me to return it to a European store. There were no stores in Majorca, Spain. Finally, a customer service representative told me to return it to the store where my husband purchased it. When I arrived home, it had been six weeks since the purchase, and two salespeople informed me that my neglect had tarnished the silver. The salespeople accused me of wearing perfume, swimming, and sweating. They were rude and unprofessional. A saleswoman remarked about my blessed mother's necklace, which made me very uncomfortable.

When I turned 21, my parents got me the Tiffany Infinity necklace. After graduating college, they completed my set with a Tiffany’s infinity earring and infinity endless bracelet as I do not wear rings. I love the jewelry and wore the bracelet daily, it was a sentimental piece of jewelry. Unfortunately, one day in graduate school I found out it had fallen off at some point. I had it for just around a year. I was devastated and spent days searching and retracing my steps. The bracelet design was no longer being sold and I searched the website frequently to see if the design would return.

I ordered a pair of expensive earrings online, would have wanted to pick it up in store near me however there is no option for where I am because of the limited availability of the item. So I opted for 2-day delivery so it will fall on my day off. I was waiting the entire day for the item to arrived only to find out that it will be delayed for a couple of days which falls on a work day. The courier cannot give a delivery window when I reached out to them and told me that they received the item within the cut-off time. For an item so expensive they couldn't stick to their promised 2-day delivery.

Unfortunately my Wife's Tiffany Bean necklace broke twice! First time we got it repaired, then the repair broke but it fell off and we couldn't find it. Tiffany will not repay or warranty their own faulty work here. DO NOT BUY TIFFANY PRODUCTS! If this is their approach with already a repaired shown in the history, they do not stand by their products. The quality is clearly gone and they're trying to gain margin by increasing price and cutting value based on brand name. Hopefully this saves people the trouble and avoid this purchase.

Very disappointed in Tiffany & Co client service. I went into my local Tiffany store (Woodland Hills, CA) to purchase an earring screwback. I paid $50 for what I was told was a set. After month of not receiving, I went into store to check on status only to be told that they are discontinued. And that the price was only for 1 earring back. I then reached out to Client Services via email and advised to call for replacement only to be treated very rudely by a condescending woman who was not helpful. I asked for another rep or supervisor to speak with and advised there is no one else. I cannot believe for how much people spend on this jewelry that we cannot even get decent customer service. Do better Tiffany - looks like you are losing at what is very important to customers...and that is excellent customer experience.

Wish I could give a ZERO!! My husband bought me the rose gold T bracelet for me and the hinge would come undone for no rhyme or reason so within months of the purchase I took it back to the Domain store in Austin Texas and they charged me several hundred dollars to fix it! Once I got it back it didn’t take long for it to fall from my arm again and this time I was not aware. I called the store and their national number and THEY DID ABSOLUTELY NOTHING!! HORRIBLE QUALITY AND HORRIBLE SERVICE. All over the internet the T bracelet has had the very same issue but not only they have taken responsibility but they continue to sell an expensive bracelet that will fail no matter what you do. STAY AWAY FROM THIS DISHONORABLE JEWELER.

Shopping at Tiffany’s used to be a great experience that- sort of- justified its overpriced products. Now it feels like a fast food experience. I got a bracelet for Mother’s Day and decided to exchange it, while taking my daughter’s bracelet to fix her broken clasp. They said it was by appointment only and they only had an appointment in two months. If you have a certain volume of sales, then you have to expect a bigger volume of customer service, so employ more service people! Overall the experience didn’t feel luxurious.

Bought a bracelet for my daughter's 18th birthday (Love Struck). Overall, it looks flimsy and cheap. The gift was late and did not arrive on time. The bracelet length was way too short even for my daughter's skinny wrist. I do not understand why measurements given in sizing chart are so confusing-there is no way anybody can use xs or s if the m is too tight! On top of it being late, now I have to send it back to replace the chain for additional fee of $75 and waste another few weeks. This is ridiculous given the price of the product. Overall, will not do this again. For the combined expense I could have purchased tons of way better products on Etsy.

I just had my 4th bracelet break. My husband, my father and mother, and a lot of my close friends have been buying Tiffany’s for years. Over the last few years, the quality has just been subpar at best. The product is beautiful, but I’ve had so much trouble in the last couple years with bracelets breaking. You take them to the store and they want to send them off for a quote to repair. The last 3 bracelets I have were quoted at $150 apiece to repair. This last time I refuse to let them send it off. I will be taking it to my local jeweler, who I trust, and will have it repaired. But, none of us will be purchasing at Tiffany’s again anytime in the near future. There are so many other jewelry chains that create beautiful products and will back it up as far as quality. I am very disappointed.

Beyond disappointing quality and customer service. Bought T1 Hinged Bangle bracelet and it was unclasping from the beginning. Returned it for repair at Tiffany but nothing was fixed and the bracelet kept falling off. Went back to the store and was told that it happens with these bracelets. 4k bracelets!! Then, lost it. Store manager and “customer support” did absolutely nothing about it.

Very poor quality. How cone that the only chain I had from Tiffany among dozens I possess, got all rusty as if it's the cheapest thing on Earth? All of my silver necklaces are like new, but the Tiffany one. Ridiculous, given how much they charge for their trash.

I had a very bad experience with Tiffany's policies. I wanted to exchange two gifts given to me, and because 30 days had passed, I couldn't do anything about it. Please, considering their prices, they should be more considerate with this policy. We are talking about jewelry, not perishable products. I will not be buying anything from them again.

If I could it 0 stars I would! But is not possible! DON'T BUY FROM THIS PLACE! Beware!! I have a bracelet that was worth $1,000! In less than two month, the bracelet fell off and got lost!! I called the company and all they say was, "Oh so sorry"! Try to ask your insurance house company for some kind of refund.. Are you kidding me? What type of answer is that???? Or, put insurance to your Jewelry? Whattt! Who has the money for that???? At least not the working class people! I can’t believe this! Other places give you a store credit or even a percentage off to buy another jewelry! Really really crappy! Beware!! Don’t buy anything from this people.

I was so impressed by the service and customer service of Yen at the Lenox Square Atlanta location. My appt for jewelry cleaning was at 1:00. My bracelets were cleaned and I was done by 1:15. Yen was so pleasant and professional. I will use this location again.

I ordered a white gold bracelet online. I was told to expect it in a week. I received an email that then said not to expect it for a month which I was ok with, still will get it before xmas. It finally comes and it's the wrong bracelet, not even close to what I ordered so can't give it as my gift. I emailed and told them what happened. They get back to me 4 days later and ask for a pic which I send. They gave me a solution of keep the bracelet I didn't order along with a 10% refund off the price to which I said NO, I want my bracelet that I paid for. Now it's been 4 days. After sending numerous emails they won't get back to me. This is a large company who can get away with this but I still don't have my bracelet. Terrible for the consumer.

On Nov. 17, 2023 I place an online order for a Padova bubble blower. 3 initial engraving. Two week turn around. After 2 and a half weeks, on Dec. 3 I called to inquire about the status and was flat out lied to saying it had shipped, but no FedEx tracking number was available. Was told it would be sent to me soon. On Dec 4 I called back to client services and spoke to Lauren and was told that it was at the processing center and had not been engraved yet because they had questions, and had been trying to get in touch with the store it was shipped from in Houston, Texas because it was not available at the service center, and they had not gotten a response from the Galleria store.