Tiffany & Co. Reviews

Can not believe how awful the service is! Brought a necklace in to be cleaned as it had blackened! Was told it would be ready in 3 days with a fee. Went after 7 days and it wasn’t ready! Was told to come back in 10 min. Went back after 2 hours to be told I couldn’t pick it up because it was my daughter’s necklace. When I asked why wasn’t I told this in the morning rather than have me come back all she kept saying was it’s on the receipt! Had to disturb my daughter who was in class in Ottawa to get them to release the necklace here in Montreal! Not to mention had to wait some more since the knot was not fixed!

Purchased a piece of jewelry for my wife on 12/22. Was assured it would be delivered before Christmas. Called on 12/23 because I had not seen any tracking information. Was assured the item had shipped. Christmas came and went. Called on 12/26 to learn that the item never shipped. I will never buy from Tiffany ever again and encourage others to buy elsewhere.

My wife wanted to add 2 charms to her bracelet. She looked at what was available at the store in Tucson. Found 2, we paid, a little over $900 and were told needed to ship bracelet NY to have charms attached. We got home and wife says she wants a different one, which was not in stock at this store. Next morning I explained to the clerk what my wife wanted, she said, "No problem. Will call when other charm comes in." That was Nov 14. Didn't hear from her so I called Dec 1. She had done nothing, on Dec 1 she ordered new charm, may get the bracelet back in 2 to 3 weeks. I guess if you don't spend a couple K they don't care!!

I recently purchased the return to Tiffany toggle necklace and bracelet. I love the look of them. However I've worn the bracelet about 10 times and it has fallen off twice! Luckily I've noticed and it was not lost. When I returned to the store I was told I could have link removed for no charge (even though it does not fit big) or have a safety chain added for 100.00 plus 20.00 shipping as I live 2 hrs away from the nearest store. Ridiculous when it's the faulty workmanship. So I'll likely have a safety chain added at my local jeweler for much less cost I'm sure. For a 1000.00 bracelet I'm very disappointed in the lack of customer service. In future I will not be shopping there nor recommending the store.

Extremely disappointed in Tiffany & Co. I brought in a Tiffany ring after the stone fell out. I was quoted $150 to fix it, then waited weeks with no update. When I finally called, they said, “Oh, nobody called you,” and suddenly the cost had jumped to $1,000 because “four prongs were broken.” I don’t work in construction — this is clearly a craftsmanship issue. After multiple calls between corporate and the White Plains store, I kept getting empty promises and no follow-up. No one answers the phone, no one calls back, and no one takes responsibility. For a so-called luxury brand, the customer service is awful and they don’t stand behind their quality. I will never buy from Tiffany’s again.

If I could give this company a "0" I definitely would. I shopped at the main store in New York and fell in love with a necklace. The sales person said that it wasn't available in house so he would source it at one of the other stores in the city and connect with me if he could find it. He told me I had to pay for it ahead of time, so I did as I thought I could trust Tiffany's. He did not connect with me so I assumed he could not get it. He said he would then mail it to me if he could not find it in the city. I waited two weeks thinking he had to order it and then send it to me. I never got it. Called customer care three times and they sent emails to the sales person and his manager about never getting the necklace. I was suppose to get a response but never did. I then connected with the fourth customer care assistant. No response from the sales associate or manager. stopped the credit card payment as I never received the necklace.

I bought the love knot earrings and necklace. They have completely gone black with tarnish, even after cleaning multiple times. This jewelry DOES NOT withstand daily wear, nor can you keep your expensive jewelry because it TARNISHES without any way to get it back to normal!!! I am disgusted by this company.

Very Poor Products! Purchase my wife several items from different states when we travel. All products fade & kink. Very Overpriced & Not Quality products. Never again! Products should be for kids not Adults!!

I came to the Boca Raton Mall Tiffany store to repair a badly tangled silver chain part of a heart pendant. They were warm and caring and because they were patient, especially Svetlana, they were able to repair the badly tangled chain without having to send it out to the repair center. This would have taken about 3 weeks and another trip the mall. So many thanks and a special thank you to Svetlana.

So I bought a medium dog collar at Tiffany & Co., and in less than 6 months of occasional use, the leather on the dog collar started peeling. I cleaned the collar after each use as directed on the instructions, however, the pleathery green substance they use on the outside of the collar peeled badly. When I gave it to them to repair it, they kept it for a month and no one contacted me. I then called them to find out what was going on, and they told me that they sent it back to the store. No one from the store had called me to inform me that it was back, and they cannot repair it. I went to the store to pick it up, and the operations there told me, too bad, there is nothing they can do about a "known" problem.