Tiffany & Co.

Tiffany & Co. Reviews

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Overall Rating
1.5 out of 5
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About Tiffany & Co.

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Tiffany & Co. Reviews

ConsumerAffairs has collected 145 reviews and 231 ratings.

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Customer ServicePrice

Reviewed Oct. 2, 2023

I am in awe of the horrible reviews of this company. I had my own awful experience but had no idea so many others have experienced the same. Tiffany and Co should be so ashamed of themselves for charging high dollar costs and providing essentially no customer service. My boyfriend does not shop online EVER, so he called Tiffany's 800 to order a bracelet for my birthday. After spending over $700 for a charm bracelet and an engraving on the heart charm, Tiffany advises that it's not exchangeable for the next size up. My wrist is large so the standard medium doesn't fit. I wrongly assumed that I could just call Tiffany and get an easy exchange for the large and they would transfer the heart charm to the larger size. Oh no.

The profit they made on an overpriced $700 bracelet isn't enough. They want another $70 to fix this issue so that I can actually wear the bracelet. I have better customer service experience with Walmart, Dillard's, Macy's, you name it. This overhyped brand doesn't meet expectations. What exactly are we paying higher prices for if not for customer service?

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Customer ServiceStaff

Reviewed July 13, 2023

I am sorry to read so many negative reviews. At the contrary, I had a great experience with Customer service. The name of the lady who answered on the phone is MELISSA, she was so nice and friendly. I was looking for a silver clips to add to a charm for my bracelet. Well, I called her yesterday afternoon and I got it this morning, she shipped it overnight. Thank you so much, I am sorry I didn’t ask the last name, but I hope she will recognize. She was wonderful, five stars. ⭐️ ⭐️

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 23, 2023

    Quick to take your money but poor services afterward!!!! Recently, I’ve had issues with one of your local store representatives Bryan **. My husband and I purchased wedding bands and rings and was told we can bring it in to have it resized free of charge. In the meantime, my engagement ring's prong broke, and the diamond fell and needed to be fixed. I also asked about getting my diamond wedding ring cleaned and he had instantly rejected my request. I went to Tiffany's location in Las Vegas and was able to have my ring cleaned there without any issue.

    At first, Brain had told us that there would be no charge to resize the wedding band and then later sent a very unprofessional and rude letter stating that we would have to pay for the resizing. And to fix my ring he was giving me a hard time about it and was charging me $500 to fix it. I called around other stores and they were less expensive. And he felt there was no need to give a timeline as to when the rings will come back and never made the effort to keep us in the loop of any updates. I find it very unprofessional when a representative is inconsistent with his words and then has the audacity to write such an unprofessional letter to its customers. Not sure why he had cc numerous people on the email? It is not okay to treat customers in such an ignorant manner!

    I am writing a review about this location and Bryan ** so other customers are aware of his rude behavior and inconcludable work process and inconsistent verbiage. Tiffany & Co. states the following on their website "Sustainability At Tiffany & Co., sustainability lies at the heart of everything we do. With a 185-year heritage, we believe it is our responsibility to be at the vanguard of sustainable luxury." Yet, you employ staff who lack everything that is stated.

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    Customer ServicePrice

    Reviewed June 21, 2023

    3 diamonds fell out in less than 2 years. 1 fell out less than 2 months after purchase. I attempted to get money back and was met with the same response, “you have to bring it here for repairs. We can’t give you any money off. If you outside of Tiffany for repairs it’s on you” and on and on it goes. I let them repair the first diamond and it took 2 months to get back, and they wanted to charge for it! I had to argue my way to get it for free. I wasn’t going there for the other 2. They won’t take money off the bill even though I have spent $600 for repairs. They are unhelpful and customer service means nothing to them. They are only about the money. I will never go back and encourage everyone to stay away from them! Their rings are not worth the price. They think they have the best, but don’t. Platinum is known to bend, but they will argue about that, and not give the truth about the metals they use.

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    Reviewed June 21, 2023

    The manager Robert and sales associate, Melina from San Francisco, CA. Charged me for the order but never provided me the piece of jewelry I ordered. And now they refuse to refund me. I didn’t expect from such renowned brand to hire thief.

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    Customer ServicePricePunctuality & Speed

    Reviewed May 31, 2023

    Took my watch in for repair. Agreed to complete replacement of movement. Was told this would also correct my inability to easily change date (something I have been unable to do since purchase). Repair took 7 weeks. Still unable to change date. Watch expert at Tiffany said she would find out whether this $3500 watch was capable of quick date change (a feature included on really inexpensive watches). Four days later still waiting for an answer. Overpriced, over-promised, under-delivered. I will never waste another minute with Tiffany & Co.

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    Customer ServiceStaff

    Reviewed May 16, 2023

    I received a gift from Tiffany's. I didn't like the product so I used the gift receipt and submitted a form online to get a return for store credit. Instead, they refunded the money to the original form of payment. Now I get nothing and I've insulted the gift giver. I called them once and the rep was apologetic. She said she would get me a store credit for that same amount. A month later, nothing happened so I called again. The second person I talked to said there was nothing they can do. If you're going to sell low-quality jewelry at inflated prices, then figure out your customer service!! For consumers out there, go to Costco or Blue Nile and you'll get 1000x better value and service.

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    Reviewed April 15, 2023

    My husband purchased a Return to Tiffany toggle bracelet that kept coming undone and falling off. I asked to have the bracelet toggle soldered to the circle, and a claw clasp added to the underneath of the bracelet. Instead, they completely unhooked the toggle bar from the chain and soldered it on top of the circle, which resulted in damage to the printing on top of the circle. They removed links from the bracelet that I didn't get back. They added a hook on the outside of the circle where the claw clasp is supposed to be visibly attached, instead of underneath. The overall workmanship was sloppy and not what I requested.

    I'm taking it back to the Vienna Virginia store today to see what can be done to rectify this, but after reading the other reviews, I don't have a good feeling about it. It's a shame to pay $600 for a bracelet that is now ruined. Because they removed links, it's impossible to put on without help. I regret taking it in and wish I had rigged up a different way to secure it on my own.

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    Customer Service

    Reviewed March 17, 2023

    I have bought a number of pieces from Tiffany's. This bracelet had a poorly designed clasp and had fallen off multiple times. I called Tiffany's with my concern upon losing the bracelet one of the times the clasped came undone. They open a concern and said someone would call back and no one ever did. Very poor customer service. I will not purchase anything further from Tiffany's.

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    Customer ServicePriceStaff

    Reviewed Feb. 17, 2023

    My husband bought me a bracelet for Christmas. It broke one month later. When I took it in I was SHOCKED by the rudeness of the employees, no one validated that this was frustrating or that they would fix the issue. I would have to pay to fix it and they would not refund it. This is CRAZY customer service. To pay $2k for a bracelet that lasted one month and that they don’t stand by what they sell. Costco sells great diamond jewelry and is a fourth of the cost of Tiffany’s, has amazing return policies and stands by their products. Don’t shop at Tiffany’s.

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    Tiffany & Co. author review by ConsumerAffairs Research Team

    Headquartered in New York, Tiffany & Co. is a company that sells luxury jewelry, fragrances, accessories, watches and leather goods. While known for outstanding products, Tiffany is particularly well-known for offering stunning and high-quality diamond jewelry.

    • Legacy: The company was founded in 1837 and is considered one of the most outstanding luxury brands ever created. They have great brand recognition, which comes from their timeless logo and their signature blue box.

    • Free return shipping: Returning jewelry to Tiffany is always free, and the company lets customers return pieces by mail at no cost.

    • Wedding and gift registry: Customers can take advantage of a simple online wedding and gift registry where they can register for gifts they want to receive, making shopping easier for gift givers.

    • Diamond experts: The company has a large number of diamond experts on staff to help customers pick out the right diamond products for any occasion or person. Customers can communicate with these experts through e-mail, online form, telephone or by visiting Tiffany & Co.'s brick and mortar retail stores at many locations throughout the world.

    • Outstanding watch selection: In addition to its traditional jewelry selection, the company offers a huge selection of watches made out of precious metals, many of which have beautiful gemstones in them.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Tiffany & Co. Company Information

    Company Name:
    Tiffany & Co.
    Year Founded:
    New York City
    United States