Tiffany & Co.

The ring has always been covered with gloves when carrying out any nursing tasks at my place of work and removed when washing hands along with my engagement ring. However, my engagement ring that was purchased from HM Samuel for £2600 in 2012 remains in perfect condition with all stones perfectly in place, but my Tiffany wedding ring has distorted in shape and approx 5 diamonds have fallen out. Tiffany customer services state that I should have taken the ring in for inspection every year for a service. Why was I not informed about this at the time of purchase? Or when I took the ring into the store to be inspected when I noticed that one of the diamonds was slightly raised? The lovely blue box the ring arrived in may have been good quality but the ring itself definitely was not!! A wedding ring should be expected to last more than 4 years.

I brought the ring back to the store and asked to speak with a manager. I explained what had happened and she went back to check their system and figure out whose ring I had and locate my ring. A half hour later, she came back and said they had sent my ring to a customer in New Jersey by mistake. I was extremely upset, to say the least. The assistant manager said the rings were most likely swapped during intake (they were received on the same day) and they were going to call the couple that they think had my ring. She gave me her cell number and business card, but I had to specifically ask for documentation to show that I had brought the ring in and that they had given me the wrong ring to ensure they were taking responsibility for it. When she printed out the documents, my address was had been incorrectly entered into their system, so I had to request the fix that, as well.

The assistant manager emailed me the next day to tell me that they had delivered the ring I had brought in back to the couple and had retrieved what they believed to be my ring, but the courier got a flat tire on the way back to NYC so they couldn't verify if the ring was mine yet. The following day, I got an email confirming the serial number on the band of my ring and that they would deliver it to me. Again, I had to specifically ask if they confirmed the serial number on the diamond itself to make sure it was mine and hadn't been replaced with something else. They had to go back and do another quality check. I also had to ask if they had serviced and cleaned it again since the other couple didn't realize they had the wrong ring and had probably been wearing it this whole time.

By this point, I was irate by the fact that I had to continue doing their job for them every step of the way. Not only had I brought my ring in to be cleaned and it was sent to someone else, my address was incorrect in their system, they weren't proactive about checking the serial number on the band AND diamond, and I had to ask them specifically to make sure the ring was serviced since someone else had probably been wearing it this whole time.

At that point, the assistant manager finally realized it would be appropriate to offer more than just returning my ring, which shouldn't have been lost in the first place. In her email, she offered my husband and I a reservation at Tiffany Blue Box cafe and to replace the setting on my ring so I knew nobody else had ever worn it. I didn't want the setting replaced (for sentimental reasons) and really had no interest in going to their cafe. She asked if I had any suggestions on how they could do to make it up to me, so I shared the link to a small Tiffany's key necklace that my husband said he was planning to get me for our anniversary. Since they were willing to replace my platinum setting, this seemed like a fair trade. She replied to say they can't gift jewelry, even in the most extreme cases, but that she took the liberty of picking out a small gift for me, which would be included with my ring when it was delivered.

When they scheduled the courier to deliver my ring, I asked specifically that they contact me directly so I could sign for it and not the front desk of my building. The management in my building is really great, but I just didn't want any other potential mixups to occur. Not surprising at this point, they still had my address wrong when the courier delivered my ring today. The unit number was someone else's unit, not mine. Thankfully, the front desk employees knew that it was incorrect and wrote the right unit number on it so they notified me right away, but my ring could have easily been given to the wrong tenant in my building.

The "gift" I received was a small dish (I assume to put your ring on when you wash your hands) or cup holder - I really don't know. But I really feel like it was a slap in the face for the horrible experience I've had dealing with Tiffany's and their lack of attention to detail. When my husband and I decided to buy the ring from them, it was for the high quality products and services they stand for. If this is what the Tiffany's experience has turned into, I'll never be buying from them again.

My husband and I looked at her with disbelief... What are you talking lady? I only wore this once and where is it bent? I then asked her I wanted to try a medium one to what she replied she had none! We could see them all in display. Then she went on tell the Director Ms. Audrey ** and in the meantime, after I insisted on trying the medium one, she finally reached out and showed me a medium to what she said it was too small (Not). Then the director comes out and tells me the same thing, that bracelet was bent and in no resalable condition. Again we asked where is it bend? And how a brand new bracelet that cost $2,000 could bend in one wear? And if it was bent, then it was sold to me like that. She had no answers.

By the way, I had to bring in the "Tiffany" bracelet in a Cartier pouch since they only give you an extremely small blue box to keep your jewelry. I took my bracelet back and promised not to ever set foot in that store ever again. Their loss, my next purchase was going to be a Tiffany T bracelet, but I guess I'm better off giving my business to Cartier where they DO Know how to treat a paying customer.

Once he saw a new customer walk in (who was dressed very fancy) he actually walked away and had someone else wait on us. He only came back to ring us out and make sure he got his commission. The young lady who took over for him was obviously embarrassed and tried her best to smile. I'm sure she realized she was not getting any commission on her time while he took the new customer. Besides him, I have had many pieces cleaned and repaired. I have NEVER received one call back letting me know the jewelry was ready. After I complained I was told I just have to stop up to see if they are in since no one answers the phone during the day. This place is dismal to say the least. I know you are proud of the brand and that it stands for quality. This store is damaging that brand every day it is open.