Tiffany & Co.

Recalled item not able to be replaced - After several emails and phone calls I was told because it was a gift there was nothing they could do. Ultimately going through a guest list of about 175 people for my wedding shower was just too much to replace something they put out that was a hazard! After all these conversations nothing could be done...will be sure never to purchase from them and tell everyone one I know they will not and do not stand behind their products.

Purchased charm for bracelet in London before arriving in Malaysia. Took bracelet to Tiffany & Co. at KLCC to have the charm attached permanently. Was a told, because they do not provide the service in Malaysia (not the consumers problem) the bracelet and charm needs to be sent to Hong Kong at a cost of £30.00 (160myr) to myself. Completely shocked, at having to pay again for something I was sold, which is not fit for purpose. Was I supposed to buy the charm and just look at it in the blue bag?

There is no quality at all, all you pay is the name. At least what you can do is the free repair. You will be telling me the repair is 65$ to get same quality piece (Bracelet). I’m not paying that money because there is no quality!!! So pissed off. And make sure when I come to your store you get my info so then you don’t tell me, “We don’t know if you were here before with this issue.”

Do not buy anything from this company - they do not stand behind their product or the experience that they pretend to care about. My husband bought my beautiful wedding bands and solitaire engagement ring at Tiffany's. The salesperson was professional and the experience was lovely. 5 years later my engagement band has a broken prong and is in need of repair. The experience has been horrible. The service person was condescending and rude. She advised me not to wear my rings if I don’t have to. Absurd. It took two weeks + for an estimate for repair. The cost is not the problem. In the estimate among other things they actually state that they’ve not yet checked the diamond for security. I don’t trust them. This is the opposite of what I have always believed the brand to stand for and not at all why my husband chose to buy my rings there.

I have had my Tiffany T ring for years and one day it caught on something and bent open. I was devastated. I immediately went into Tiffany's to have it repaired and they told me it would be shipped to Manhattan to be checked out and I would get a bill for repair in my email. They promised it would be fixed to new condition. Almost a week after they promised to have my repair costs sent to me I got the bill and it was almost $200! This is a $750 ring! I was amazed at the cost to fix a simple gold ring! That wasn't even the most appalling part, they didn't even promise to make the ring like new for that price! The email said it would be "reshaped as best as possible". This is not what the man at Tiffany's had told me.

My daughter and I went to Tiffany & Co at 727 Fifth Ave in Manhattan. The sales rep, as he was waiting on us, was looking around to see who his next customer might be. It was obvious that he was not paying attention to what my daughter had told him she wanted as when we got back to where we were staying and opened the box the wrong necklace was in the box. My daughter was buying this necklace with money she has earned while putting herself through university. In my opinion, no matter what the salesperson thinks of your social stature, they should give the same service to each person. I have called Tiffany's three times since the transaction took place on 12/19/17. The first 2 times I spoke with someone they told me they would have the sales rep, J. **, call me back.

Girlfriend purchased ($400+) black braided rope bracelet for me that began stretching and shrinking to reveal a cheap white rope core. The black was only a cheap layer of black braided leather. Instead of standing behind their product Tiffany wanted another $265 to fix it to which we said, "No way, just return it." Appears Tiffany is just a name peddling cheap 3rd party products with no warranties or guarantees. Could have bought the same bracelet from any other supplier for less than $50 so don't waste your time or money thinking Tiffany is any better quality.

I purchased a Tiffany ring in Las Vegas on 9/3, and tried to return it to Tiffany store in my hometown two days later (as I received a duplicate item for my birthday from my children), and they said the ring was "obviously scratched, and used"!! It went from the store of purchase into the little blue bag and was not worn except when I tried it on in the store!!! So it was worn for all of ten minutes. The manager was rude. I have purchased Tiffany items for my friends and Granddaughter for years. I will never set foot in another store and am disgusted at their return policy and rudeness.

Recently dealing with the Tiffany Repair Service in Elmhurst, NY. as to repair and servicing a Tiffany Watch. Watch was sent to them for repair and service of my watch. The battery in the watch was not lasting very long and I figured while there they could service the watch and polish it while they were fixing the battery issue in question. Real, they did everything except fix the problem with the battery it seems. So, the watch only was running for a couple of weeks before it stopped. I had paid them for all this work and the main item seems not to have been addressed and all this took them three months to do.

Be aware of its Brussels shop, people working there are indecent, untrustworthy, and in fact, disgusting. I purchased a bracelet this afternoon, paid by an international credit card, and told the sales professional (Helen **) that the item was to be a gift to a friend. I trusted her, and did not check the item before she packed it. I presented it to my friend this evening when we had dinner together. And when we opened the box, I was extremely embarrassed to see that the item had many scratches and signs of wear (how could the ** sold me a item like this, never met a nasty person like her). Anyone interested in buying something from Tiffany, try your best to avoid its Brussels shop.

My boyfriend surprised me with a pair of return to Tiffany & Co. good and diamond heart shaped earrings. Online they looked beautiful!! In person they were so thin and so cheaply made. The earring actually bent as I was placing the back on the earring while it was in my ear. The earrings were $2100. I wore them twice and people gasped when they realized how expensive they were. They didn't gasp at the beauty but the fact that they thought I was nuts!!! Lol... The earrings looked like bubblegum jewelry. No joke. :(

I called to inquire on how much it would be to have a $150 dollar bracelet fixed. The Tiffany disk came off. Imagine my surprise when they told me it would start at $55 and up! That's outrageous! I took it to a very good local jeweler and got it fixed for $15! I'm done spending my money on this place!

I was given a beautiful Tiffany bracelet as a bridesmaid gift, as this was very special to me I only kept it for special occasions. It broke after the second time of wearing, called customer service who weren't interested one bit! Just told me to pay 60 for repair + P+P (Which is half the price of the actual bracelet). I thought that this could not possibly be right, after all I had only worn the item twice for literally a few hours!!! So I wrote a letter explaining this and what I wanted to be done for this situation to be resolved, Tiffany's of Bond Street sent me a lovely acknowledgment email and to this day, 3 months later & 6 more emails down the line not even a single reply. I have no words for the contempt this company has for its customers. Just before this happened I had my consultation for my engagement ring with Tiffany's. Somehow I feel that my money would be much better spent on a jewelry brand that actually appreciates its customers.

The brand is overrated. Selection was ok for what I was looking for and the quality is fine. The price is inflated and customer service needs improving. The sales girl did not know the product. She fumbled with the stupid display board, trying to unwrap the pieces inside the cover, hidden from view. The presentation of the final purchase bag was pathetic. Considering the store and the price, tissue paper and ribbon should have been used to wrap up the item. My local jewelry store puts more class and effort in their presentation.

Manager of Red Bank NJ store rude, did not follow policy, embarrassing and was slanderous, told me not to "roll my eyes" and refused to refund return purchase only $200. Nasty and argumentative and did not follow policy or brand expected/customer service rules or policy. Already complained to Tiffany & CO corporate. No response yet, incident occurred 1/4/17. Sales manager Jennifer ** claimed no GM over her and would not give me contact information. Then reluctantly gave me her card and they wrote "Itay" on back of card for regional manager said has no contact information either. Claimed no cash refund and no cash in store ever, not sure when would be any. Item $214.00 paid cash. Gift xmas wants to mail check 2-4 weeks.

I buy a lot of stuff from Tiffany. The bracelets are very cheaply made and keep falling apart. They keep charging me $55 for repair every time they fall apart, which is often. It's very cheaply put together and will never buy from them again. It's way overrated.

I purchased a Tiffany necklace online (first mistake) and a) The chain was not lengthened (like I requested in the notes section) and b) It was done on Nov 21st and I have NOT received ANY credit back yet to my account. I called them about 5 times already, spent $32 to have it shipped UPS overnight only to be told that it was sent to the repairs dept not returns. WHY that makes DAYS of a difference I do not know. P.S. The item was not even worn. Everything was returned exactly as I had received it with the invoice, label etc. I was supposed to get a call back today as to the status of the item being processed and just as I expected...NOTHING. To add insult to injury...NOW I am being told it takes 2 TO 3 weeks to process the return!

As a doctor I am very busy! I had received a bracelet from my boyfriend about 4 months ago for my birthday. I was happy to receive it, but as a doctor I change my gloves so many times a day that a bracelet isn't very practical and had decided I wanted to exchange it for a necklace. Due to my hectic schedule of 6-7 days a week I wasn't able to come in until now. The bracelet had been in the box in the bag with the receipt in my closet for months. Completely unworn! I finally came in to exchange it and they said they could not as it was damaged and had micro scratches on it!

I understand that jewelry tarnishes after a while. However after I purchased a pair of hoops from Tiffany's and left them untouched in their box in a drawer completely dry and untouched in less than two months they had tarnished to a completely brown spotted color when I went to take them out to wear them. I don't know who would spend that kind of money on such poor quality jewelry. Unfortunately because I bought them on vacation I do not have a Tiffany's near me so I can not go back and exchange or return them.

My mother, rest her soul, purchased a silver Tiffany charm bracelet directly from Tiffany. I told her it was a waste of money to spend $800 on a silly silver bracelet, which probably only uses $50 worth of silver to manufacture. Oh, but it's a Tiffany bracelet! So that makes it okay, right? No. Last year, my mother passed away and I've been liquidating her estate. Pieces that are easily shipped, like jewelry, I've been selling on eBay. I had placed this bracelet on eBay and had several watchers on it when Tiffany and Co. had the listing removed. They have an ENTIRE task force dedicated to "trademark enforcement," which is a euphemism for we don't want our pieces on eBay because that's one less person buying our crap from us for a ridiculous amount of money.

This is the letter I sent to Tiffany & Co. customer service – twice! They never even bother to respond, much less apologize. I have spent too much for jewelry in their stores for the last time. I regret I must write you about the unacceptable customer service I have experienced at Tiffany. In July of last year, I bought a watch as a gift for a friend at the Richmond Virginia, Stony Point Store. The sales assistant, Stella ** was remarkably charming and pleasant; she made my decision to purchase the watch a sheer delight. She was quite helpful about variations and promptly found easily what I wanted and what the recipient of the watch preferred when he also visited the store. The recipient was so pleased with the watch that he waited to inaugurate the watch at his cousins wedding in Ponza, Italy a few weeks later. Unfortunately, when he put it on for the first time, it did not work. I attempted to look at it and seemed to get it to work.

Hello! In reading through some of the other emails I thought for SURE and CERTAIN I would find others with my same situation!!! My hubby and I both have the keychain with the screw on bead and the oval return to Tiffany tag on it. He has the large one and I the small. We have had them for many years and have had the little screw on bead (ball) come off many times. My hubby has had his replaced twice and now I am in the middle of TRYING to get mine replaced for the second time as well. Now mind you I really am a very laid back person and this IS a small problem but a PROBLEM nevertheless. When I contacted their customer service about this I told them not only did I loss the bead...I lost the tag AND my keys as well. You may have well asked this person to slap her Granny. She started saying that was not their fault on and on and on.

OMG, I got the sixteen stone ring for my wedding ring, and I can't wear it because it tears up my fingers. It is so pokey and painful to wear. It's like wear thorns on your hands. The salespeople never mentioned how hard this would be to wear everyday. I am very disappointed that Tiffany & Co. would sell a 11K ring that hurts a person. I think they should accept this return, but they won't. I am going to file a complaint with the BBB, and if there is a mad attorney out there that is sick of Tiffany & Co. pulling this style of sales, I would join the class action. Where is the lemon law on selling bogus expensive rings?

Tiffany and Co. used to be the topnotch. They lost their quality. I bought a necklace for my wife and it tarnished every other day. Yurman and LV and you won't deal with the BS.

I own a pair of matching engagement ring and wedding band from Tiffany and we don't think one side of a channel was crafted well to match the rest. We communicated with the sales rep and she said, "I can do polish it or do a quick repair at any time for free at any time." But the customer service sucks to hell not only because they now charge a fee to polish their branded rings (not even to mention a repair), but also they blamed me for wearing my engagement ring everyday. I asked why, she said, "because it will be damaged due to everyday wearing". I told her I only wear during the day at work and never wash anything with them on my finger, they are securely placed in my jewelry box in the night. She said still counts, they will be damaged during the day.

I lost my Return to Tiffany bracelet a couple of years ago and when my husband went to the US he bought me a new one. When he came back with it, I was really disappointed. He payed almost exactly the same price as I had paid when I bought myself, but now the weight of the bracelet I got was almost one third of the one I had before. It felt like a fake. I was furious. That was one of the reasons I really liked it. It felt solid. Now it feels cheap!!! How come I haven't heard of anyone criticizing Tiffany for this scam!!! No articles found in the newspapers either. I feel cheated. I thought that the company stood for quality. Apparently not anymore. "Angry".

Completely disgusted with Tiffany & Co. I will never spend another dime there again. In late May, I bought a sterling silver ring which I paid a good amount of money for. It was worn twice since and once taken out of the Tiffany box it was completely ruined. It was tarnished and a ugly gold colour. I have purchased sterling silver jewelry 6 years ago that has been worn often and still in perfect shape. What a ripoff and waste of money and bad customer service. The beautiful ring I purchased now looks like a fake, ugly and disgusting ring you can buy at the dollar store. I will NEVER shop there again. Absolutely appalled.

Customer Service dept. lady was very rude. Before you put someone on the phone with your customers you need to understand they are the "face of your company" at that moment!! She spoke to me as if I were stupid and her attitude was condescending!! Shame on you Tiffany&Co. When I get this matter resolved I will never do business with this company again.

It is sad that an iconic American jeweler has stooped to such low, pathetic levels of quality. Once upon a time (less than 10 years ago), a piece of jewelry from Tiffany and Co. was special and worthwhile. I was given a "1997 T & Co." silver ring for being a bridesmaid at my bestfriend's wedding. I was the only bridesmaid in a small wedding, and she wanted to give me something very special. The quality of this ring is outstanding. It's thick, gorgeous sterling silver; VERY HEAVY. She paid in the neighborhood of $250.00 for it.

I purchased a 20th anniversary ring for my wife. I spent $13,000 for the cobblestone ring. It has had 2 of the diamonds fall out and recently another one has cracked. Tiffany does not warrant their products. The first repairs were required after only 3 months and took 7 weeks to complete. They tried to charge my wife $400 for the repairs, she was extremely unhappy and after extensive conversation they finally conceded to cover it. Now there is a cracked stone and they refuse to repair it. I have purchased an extensive jewelry collection for my wife and she has never had an issue with any of the other brands including costume jewelry. We will NEVER go back to Tiffany and Co for anything and continue to be a negative review for them.