Tiffany & Co.

I purchased a Paloma Picasso cocktail ring a couple of years ago. After wearing it a couple of times, the gold caught in my dress and came away from the stone. I flattened it back down and just thought that the gold was really soft. I wore the ring on very rare occasions. Recently I sent two cuffs to Tiffany to have them polished, and I thought I'd send the ring as well. I got a bill for over $500 - not even itemized. I had to contact them three times before I got an itemized bill. I said I thought the ring was defective, because the prongs are pretty loose. They said it was wear and tear.

I’m giving one star because zero is not an option. My fiancé bought me a Tiffany and Co engagement ring earlier this year. I had been wearing the ring for less than three months before the platinum prongs twisted and the diamond fell out, resulting in the loss of the diamond. After sending the ring to Tiffany consultants, it was founded the ring was not originally defective, therefore not their problem. I am not a welder or mechanic or do anything that should seriously damage such a “well-crafted” ring.

I recently ordered a necklace for my wife on the Tiffany & CO. website as a Christmas present. I received my order confirming the items were processed and would be shipped out. However the next morning my card was charged an additional 50 dollars??? So I called my bank and was told that Tiffany's had ran my card for a second time. So I called the customer service department and that was a joke, no one not even a manager could help me. He eventually told me that if they can't fill an online order they sub it out to a store location and that's why they charged a "smaller" amount again. (Sounds like stealing to me.) So he didn't even let me reply before putting me on hold and transferring me to the store that filled the order.

I've purchased several products from Tiffany. Everything I have ever bought has broken and they don't give you an itemized estimate. This jewelry is too expensive to be breaking and the repair cost are even more ridiculous so I have decided never to shop there again. Pandora has a new customer and Tiffany has lost a long time customer.

I was cleaning out my Tupperware cabinet and found that the diamond had fallen out of my engagement ring. Thank goodness It was in there. I sent the setting and diamond to Tiffany's to have the prong fixed and diamond put back in. It took almost 2 months to get an estimate. Except they will NOT give me an itemized estimate. They said it is going to cost $2600 dollars to fix my ring, but they will not tell us why it costs so much. They said the setting needs to be rebuilt. The cost supposedly is considering my existing setting.

My wife spent several thousand on Tiffany's jewelry. Faced with an amazing attitude when breaking the product. The second time the clasp is broken at the earrings for $ 7,000. The earring miracle was not lost. She fell into a scarf and we noticed it. The company said that the wife is guilty and misuses the clasp. How can I put the fastener on the pin wrong! And this happens a second time. Tiffany offered to buy a new one for $ 150. Why should I pay money, if it is clearly clear that this is a problem with the design of the fastener. I am outraged and advise not to buy Tiffany products.

My husband bought me an anniversary band (full circle of diamonds). In my opinion, the setting is defective. Over the years, I have lost numerous stones. Sometimes I have found them and have had them reset. On other occasions, I purchased a replacement diamond. I was losing diamonds so frequently that they eventually "rebuilt" my ring. Recently, I again lost another diamond. Tiffany is now saying that many of my diamonds are damaged and that I need to pay OVER $5,000 for the setting to be repaired and a replacement diamond. I am sure I can replace the entire ring (with unchipped diamonds) for close to that price. I do not perform heavy labor with this ring on, I cannot fathom why the hardest minerals on earth have so many chips (not visible to the naked eye)! My research seems to indicate it is due to the setting of the stones.

We had the most pleasant experience buying wedding bands at the Naples Florida location. The customer service was excellent and after being in a dozen other jewelers who just wanted to upsell us, the minute we walked in we knew this was the right fit. The employee spent many days going over different options and couldn't have been more patient. Every other place just felt cheap in comparison. You can see where their great reputation has come from. Will definitely buy more in the future.

Around noon on July 10th, we visited the Tiffany store on Newbury St. and wanted to have our rings cleaned as we usually do at the New York store, but left very disappointed with the customer service we received. The salesperson was on her phone and when asked if she could help us with our rings she embarrassingly dismissed us and designated another salesperson to do it (who was kind enough to take care of us). This was our first visit to the store and put us off from buying anything at the moment, although my husband was more than willing to. We have received finer customer service at Cartier where we ended up buying a necklace instead.

I looked at the comments on this site, and realized that everyone was having the same experience as I. I have purchased thousands of dollars of Tiffany jewelry over the last 20 years. 2 years ago I purchased the Tiffany T ring. It has .20 ct. of diamonds, and it was $2,200.00. I had it in two times over the first year, and both times said I didn't think the prongs were very safe, that it caught on my clothes. They inspected, cleaned (by cleaned, I mean steamed, not polished) and said it was fine. Then last year, I lost a stone. So I brought it back, expecting them to replace the stone for free. Are you kidding? No way. It was warrantied for 1 year (really, they never told me that?).

Recalled item not able to be replaced - After several emails and phone calls I was told because it was a gift there was nothing they could do. Ultimately going through a guest list of about 175 people for my wedding shower was just too much to replace something they put out that was a hazard! After all these conversations nothing could be done...will be sure never to purchase from them and tell everyone one I know they will not and do not stand behind their products.

Purchased charm for bracelet in London before arriving in Malaysia. Took bracelet to Tiffany & Co. at KLCC to have the charm attached permanently. Was a told, because they do not provide the service in Malaysia (not the consumers problem) the bracelet and charm needs to be sent to Hong Kong at a cost of £30.00 (160myr) to myself. Completely shocked, at having to pay again for something I was sold, which is not fit for purpose. Was I supposed to buy the charm and just look at it in the blue bag?

There is no quality at all, all you pay is the name. At least what you can do is the free repair. You will be telling me the repair is 65$ to get same quality piece (Bracelet). I’m not paying that money because there is no quality!!! So pissed off. And make sure when I come to your store you get my info so then you don’t tell me, “We don’t know if you were here before with this issue.”

Do not buy anything from this company - they do not stand behind their product or the experience that they pretend to care about. My husband bought my beautiful wedding bands and solitaire engagement ring at Tiffany's. The salesperson was professional and the experience was lovely. 5 years later my engagement band has a broken prong and is in need of repair. The experience has been horrible. The service person was condescending and rude. She advised me not to wear my rings if I don’t have to. Absurd. It took two weeks + for an estimate for repair. The cost is not the problem. In the estimate among other things they actually state that they’ve not yet checked the diamond for security. I don’t trust them. This is the opposite of what I have always believed the brand to stand for and not at all why my husband chose to buy my rings there.

I have had my Tiffany T ring for years and one day it caught on something and bent open. I was devastated. I immediately went into Tiffany's to have it repaired and they told me it would be shipped to Manhattan to be checked out and I would get a bill for repair in my email. They promised it would be fixed to new condition. Almost a week after they promised to have my repair costs sent to me I got the bill and it was almost $200! This is a $750 ring! I was amazed at the cost to fix a simple gold ring! That wasn't even the most appalling part, they didn't even promise to make the ring like new for that price! The email said it would be "reshaped as best as possible". This is not what the man at Tiffany's had told me.

My daughter and I went to Tiffany & Co at 727 Fifth Ave in Manhattan. The sales rep, as he was waiting on us, was looking around to see who his next customer might be. It was obvious that he was not paying attention to what my daughter had told him she wanted as when we got back to where we were staying and opened the box the wrong necklace was in the box. My daughter was buying this necklace with money she has earned while putting herself through university. In my opinion, no matter what the salesperson thinks of your social stature, they should give the same service to each person. I have called Tiffany's three times since the transaction took place on 12/19/17. The first 2 times I spoke with someone they told me they would have the sales rep, J. **, call me back.

Girlfriend purchased ($400+) black braided rope bracelet for me that began stretching and shrinking to reveal a cheap white rope core. The black was only a cheap layer of black braided leather. Instead of standing behind their product Tiffany wanted another $265 to fix it to which we said, "No way, just return it." Appears Tiffany is just a name peddling cheap 3rd party products with no warranties or guarantees. Could have bought the same bracelet from any other supplier for less than $50 so don't waste your time or money thinking Tiffany is any better quality.

I purchased a Tiffany ring in Las Vegas on 9/3, and tried to return it to Tiffany store in my hometown two days later (as I received a duplicate item for my birthday from my children), and they said the ring was "obviously scratched, and used"!! It went from the store of purchase into the little blue bag and was not worn except when I tried it on in the store!!! So it was worn for all of ten minutes. The manager was rude. I have purchased Tiffany items for my friends and Granddaughter for years. I will never set foot in another store and am disgusted at their return policy and rudeness.

Recently dealing with the Tiffany Repair Service in Elmhurst, NY. as to repair and servicing a Tiffany Watch. Watch was sent to them for repair and service of my watch. The battery in the watch was not lasting very long and I figured while there they could service the watch and polish it while they were fixing the battery issue in question. Real, they did everything except fix the problem with the battery it seems. So, the watch only was running for a couple of weeks before it stopped. I had paid them for all this work and the main item seems not to have been addressed and all this took them three months to do.

Be aware of its Brussels shop, people working there are indecent, untrustworthy, and in fact, disgusting. I purchased a bracelet this afternoon, paid by an international credit card, and told the sales professional (Helen **) that the item was to be a gift to a friend. I trusted her, and did not check the item before she packed it. I presented it to my friend this evening when we had dinner together. And when we opened the box, I was extremely embarrassed to see that the item had many scratches and signs of wear (how could the ** sold me a item like this, never met a nasty person like her). Anyone interested in buying something from Tiffany, try your best to avoid its Brussels shop.

My boyfriend surprised me with a pair of return to Tiffany & Co. good and diamond heart shaped earrings. Online they looked beautiful!! In person they were so thin and so cheaply made. The earring actually bent as I was placing the back on the earring while it was in my ear. The earrings were $2100. I wore them twice and people gasped when they realized how expensive they were. They didn't gasp at the beauty but the fact that they thought I was nuts!!! Lol... The earrings looked like bubblegum jewelry. No joke. :(

I called to inquire on how much it would be to have a $150 dollar bracelet fixed. The Tiffany disk came off. Imagine my surprise when they told me it would start at $55 and up! That's outrageous! I took it to a very good local jeweler and got it fixed for $15! I'm done spending my money on this place!

I was given a beautiful Tiffany bracelet as a bridesmaid gift, as this was very special to me I only kept it for special occasions. It broke after the second time of wearing, called customer service who weren't interested one bit! Just told me to pay 60 for repair + P+P (Which is half the price of the actual bracelet). I thought that this could not possibly be right, after all I had only worn the item twice for literally a few hours!!! So I wrote a letter explaining this and what I wanted to be done for this situation to be resolved, Tiffany's of Bond Street sent me a lovely acknowledgment email and to this day, 3 months later & 6 more emails down the line not even a single reply. I have no words for the contempt this company has for its customers. Just before this happened I had my consultation for my engagement ring with Tiffany's. Somehow I feel that my money would be much better spent on a jewelry brand that actually appreciates its customers.

The brand is overrated. Selection was ok for what I was looking for and the quality is fine. The price is inflated and customer service needs improving. The sales girl did not know the product. She fumbled with the stupid display board, trying to unwrap the pieces inside the cover, hidden from view. The presentation of the final purchase bag was pathetic. Considering the store and the price, tissue paper and ribbon should have been used to wrap up the item. My local jewelry store puts more class and effort in their presentation.

Manager of Red Bank NJ store rude, did not follow policy, embarrassing and was slanderous, told me not to "roll my eyes" and refused to refund return purchase only $200. Nasty and argumentative and did not follow policy or brand expected/customer service rules or policy. Already complained to Tiffany & CO corporate. No response yet, incident occurred 1/4/17. Sales manager Jennifer ** claimed no GM over her and would not give me contact information. Then reluctantly gave me her card and they wrote "Itay" on back of card for regional manager said has no contact information either. Claimed no cash refund and no cash in store ever, not sure when would be any. Item $214.00 paid cash. Gift xmas wants to mail check 2-4 weeks.

I buy a lot of stuff from Tiffany. The bracelets are very cheaply made and keep falling apart. They keep charging me $55 for repair every time they fall apart, which is often. It's very cheaply put together and will never buy from them again. It's way overrated.

I purchased a Tiffany necklace online (first mistake) and a) The chain was not lengthened (like I requested in the notes section) and b) It was done on Nov 21st and I have NOT received ANY credit back yet to my account. I called them about 5 times already, spent $32 to have it shipped UPS overnight only to be told that it was sent to the repairs dept not returns. WHY that makes DAYS of a difference I do not know. P.S. The item was not even worn. Everything was returned exactly as I had received it with the invoice, label etc. I was supposed to get a call back today as to the status of the item being processed and just as I expected...NOTHING. To add insult to injury...NOW I am being told it takes 2 TO 3 weeks to process the return!

As a doctor I am very busy! I had received a bracelet from my boyfriend about 4 months ago for my birthday. I was happy to receive it, but as a doctor I change my gloves so many times a day that a bracelet isn't very practical and had decided I wanted to exchange it for a necklace. Due to my hectic schedule of 6-7 days a week I wasn't able to come in until now. The bracelet had been in the box in the bag with the receipt in my closet for months. Completely unworn! I finally came in to exchange it and they said they could not as it was damaged and had micro scratches on it!

I understand that jewelry tarnishes after a while. However after I purchased a pair of hoops from Tiffany's and left them untouched in their box in a drawer completely dry and untouched in less than two months they had tarnished to a completely brown spotted color when I went to take them out to wear them. I don't know who would spend that kind of money on such poor quality jewelry. Unfortunately because I bought them on vacation I do not have a Tiffany's near me so I can not go back and exchange or return them.

My mother, rest her soul, purchased a silver Tiffany charm bracelet directly from Tiffany. I told her it was a waste of money to spend $800 on a silly silver bracelet, which probably only uses $50 worth of silver to manufacture. Oh, but it's a Tiffany bracelet! So that makes it okay, right? No. Last year, my mother passed away and I've been liquidating her estate. Pieces that are easily shipped, like jewelry, I've been selling on eBay. I had placed this bracelet on eBay and had several watchers on it when Tiffany and Co. had the listing removed. They have an ENTIRE task force dedicated to "trademark enforcement," which is a euphemism for we don't want our pieces on eBay because that's one less person buying our crap from us for a ridiculous amount of money.