Tiffany & Co.

When I received my heart charm bracelet ($500) as a gift I was delighted with it until I noticed that the links weren't connected properly. After much run-around, I was provided with a pre-paid return label so they could correct the defect. Weeks later I receive a notice that they are holding my bracelet hostage until I pay 80+ dollars, including $20 shipping and handling. I paid it because I want my bracelet back but it's disgusting that after paying $500 and receiving a defective item that I have to pay for it to be fixed. In their email they referenced fixing scratches. I only wore the bracelet once and never asked them to fix any non-existent scratches. I simply wanted them to fix what they did wrong. I will NEVER buy Tiffany again and advise that everyone else spends their money elsewhere.

I received a necklace for Christmas 2021. Values over 1000 dollars. It is April 2022 and the heart charm on the necklace has broken. I went to Tiffany’s in West Edmonton Mall to get repaired. I was told there was a cost of 160 dollars to fix. I have not even had the necklace for 6 months. If I had caused the break there would be no problem but it just fell apart. The manager at the store treated me like I was a low life. I had come straight from work and I wear scrubs at work. So no I was not dripping in diamonds or Louis Vuitton but I am still a regular customer at the store. Never again will I ever shop there. Their jewelry quality is junk as this is the 3rd piece that has fallen apart on me.

My husband was given a Tiffany watch which was waterproof, for diving. To change the battery, they have always sent it to their headquarters and returned it with a new battery, free of charge. The service was always exemplary. However, this year, they directed me to send it off, and pay postage, and told me that I would receive it back within three weeks. It was four weeks before I heard from them with a quote for a price to change the battery of $70...? There had been no explanation that there would be a charge, nor that it would take this long to even give an estimate?? I still do not have the watch back, despite several calls and emails, and hours on hold each time, and it's been seven weeks. It's not worth buying this brand, there is no service given at all, and for the money, it would be far better to go elsewhere.

I would have given 0 stars if I could. I own two of the Return to Tiffany Heart Tag Bead Bracelets, and have had issues with both bracelets, and even more issues dealing with the company for repairs. Both bracelets have broken at least once, but one bracelet has broken 3 times now. The first two times, I was willing to pay the fee to get the bracelets repaired. They informed me that if the bracelet broke again within a certain timeframe, they would repair or replace it for no charge. I got my one bracelet repaired in July 2021 because the chain snapped and needed to be repaired. I paid a pretty decent fee for that repair. Not even a year later, the heart tag fell off entirely out of nowhere (did not snag on my clothing, did not get pulled on, nothing.)

I'm sure many people have noticed Tiffany's quality is not what it used to be years ago. If you have silver jewelry you bought from them in the past compare it to your recent purchases. I bought a beaded bracelet with the little heart charm in Tiffany's teal 4 years ago. Decided to purchase same bracelet with the pink heart charm this year. In the store, I did not notice a difference but once I got home and got the older bracelet out I was surprised by how light the new bracelet was compared to the older one. The beads are smaller on the newer one, mind you it is the same bracelet. So we are still paying the same high prices, price increases and we are getting less silver and lower quality. That bracelet was my last purchase from Tiffany's, truly their quality is not what it used to be.

Bought two T bands with diamonds in summer 2019 at Greenwich, CT store. Within 6 months most of the diamonds fell out of one of them. Emailed the saleslady - she told us store closed for COVID and that she would contact us when open. She did not. Emailed her again two months later - she did not answer. Stopped wearing the ring and forgot about it. Finally got around to returning ring in person in December, 2021. Salespeople accused us of the damage but took ring for 'repair estimate'.

I have always purchased from Tiffany’s and with Covid-19, their stores being by appointment only and back and forth with customer service this is the worst experience I’ve had. The quality and customer service is not what it used to be. I supposedly spoke to a manager who only gave me her name as Tamu, didn’t want to provide her full name and she was so rude. She accused of the mesh bracelet being worn and scratched, when Tiffany’s had sent us the wrong size twice.

It is terrible service I have encountered in the store at 68 West Colorado Blvd @ Pasadena, CA on 10/23/21. The staff called ** who served me treat me at nothing. I will need to pack the bracelet (return from Engraving Service) by myself and also when asked for the empty box. She claimed that this is exemption for this time as she said that we as the customer should get the box when we have make the payment. (The box actually has given back to the another lady when I send for the service.) This is my 1st time bought the item which costs me 1K in Tiffany & Co but end up deserved this kind of "Customer Service". I would not come back again!

We bought a chain and personalized charm as a 16th birthday gift. Within two months of wearing it on and off, removing when sleeping and showering, the chain broke. We were asked to send it back for repair… received an email asking £50 and stating “ WORN, TARNISHED, SCRATCHED, CHAIN BROKEN“. For such an expensive item, I would expect better quality and certainly not being asked to pay when it is still under warranty! I was also been told no refund can be made on personalized items! Shocking! I will certainly NOT recommend buying a Tiffany… so sad for our daughter to have a gift she can’t wear!

This is what almost $500 gets you when you go shopping for an anniversary gift at Tiffany & Co. These jade & gold earrings were 6 months old when fell apart. When I brought 'em back they asked me if the earrings had gotten wet? I asked the sales women if Tiffany & Co was selling costume jewelry as I had never seen good jewelry get destroyed when it got wet... They told me it would be no problem to fix, just leave the earrings and another $350 and they would take care of it for me!!! Now this was not the first piece I had ever bought from them, but it would sure be the last. In short, don't shop at this overpriced costume jewelry house.