Tiffany & Co.

It is terrible service I have encountered in the store at 68 West Colorado Blvd @ Pasadena, CA on 10/23/21. The staff called ** who served me treat me at nothing. I will need to pack the bracelet (return from Engraving Service) by myself and also when asked for the empty box. She claimed that this is exemption for this time as she said that we as the customer should get the box when we have make the payment. (The box actually has given back to the another lady when I send for the service.) This is my 1st time bought the item which costs me 1K in Tiffany & Co but end up deserved this kind of "Customer Service". I would not come back again!

We bought a chain and personalized charm as a 16th birthday gift. Within two months of wearing it on and off, removing when sleeping and showering, the chain broke. We were asked to send it back for repair… received an email asking £50 and stating “ WORN, TARNISHED, SCRATCHED, CHAIN BROKEN“. For such an expensive item, I would expect better quality and certainly not being asked to pay when it is still under warranty! I was also been told no refund can be made on personalized items! Shocking! I will certainly NOT recommend buying a Tiffany… so sad for our daughter to have a gift she can’t wear!

This is what almost $500 gets you when you go shopping for an anniversary gift at Tiffany & Co. These jade & gold earrings were 6 months old when fell apart. When I brought 'em back they asked me if the earrings had gotten wet? I asked the sales women if Tiffany & Co was selling costume jewelry as I had never seen good jewelry get destroyed when it got wet... They told me it would be no problem to fix, just leave the earrings and another $350 and they would take care of it for me!!! Now this was not the first piece I had ever bought from them, but it would sure be the last. In short, don't shop at this overpriced costume jewelry house.

ABSOLUTELY APPALLING CUSTOMER SERVICE: I bought my daughter the Return to Tiffany® heart tag toggle bracelet for her 18th birthday, at the beginning of May. It kept falling off, because the bar was not long enough! One day, around Christmas time, it falls off yet again and the main link, that holds the bark just fell off! I rung Tiffany Customer services. The lady was very apologetic and helpful and told me I could either post it back to them for repair, OR return it to a store. I did not wish to risk putting it in the post, seemed one extra unnecessary risk (they post it back to you, that would be worrying enough). Anyway, she said there would be no problem returning it to the store and did not give any deadline.

Very bad products. Bought an expensive necklace for my wife bday. Necklace went black after 2nd wearing and we are not able to return or exchange it because 30 days passed even though first lady from customer service I spoke with was willing to take the return. Due to vacations we missed the 7 days window on shipping label so called again to request another label. Second lady I spoke with did not help at all and said they won't take it back or even exchange it. I am really surprised they are still in business. You can buy better jewelry in a convenience store. NEVER again

My husband bought me a necklace for my birthday. The chain broke within 30 days. I have a Tiffany store 15 mins from my house. I went on two separate occasions to try and get my chain fixed and was ignored both times as though I was invisible. No one would help me. So I opted to take care of the repair via Tiffany.com and filled out the form and paid to have it shipped to Tiffany in New York. I shipped via USPS with priority shipping which is tracked and insured. I put the broken chain and heart charm in the teal Tiffany box. I put the teal Tiffany box inside of a Ziploc bag. I put the Ziploc bag inside of the USPS box.

Less than a year ago, I ordered and gave my daughter the 18" beaded chain in sterling silver. While I was clasping the necklace for her, the last bead that attaches the clasp to the rest of the necklace broke. I sent the necklace in to Tiffany and Co. for repair and was told that I would be charged $75 for the repair. Even though I purchased it less than a year ago, I was told to keep in mind that sterling silver is a soft metal and that the breakage is normal wear and tear. I was even told that it broke because it was "yanked," which is not true. My daughter is 17, was very careful with that necklace, and only wore it a handful of times on special occasions; it broke while I was clasping it for her! The quality (and service) is not what I expected from the Tiffany and Co. brand.

I received the infinity blue enamel bracelet for my birthday a year and a half ago. The top piece of the blue enamel piece fell off so I brought it to the Tiffany’s store to have it fixed. It was sent to New York and they emailed me a quote of $55. I processed payment with my credit card to just receive another email with another quote of $225! I called and spoke to them in person. I said this is poor quality and unacceptable for them to charge me this much where I might as well buy a new bracelet! The associate said she would talk to her manager then called me at a later time to say the charges are valid! I told them to send my bracelet back to me and I would never buy anything from them ever again! I went to the store to pick up my bracelet and told him the same thing! All they could say is “I’m sorry to hear that.”

During the summer I purchased a rose gold chain link bracelet that was 7,900.00 after taxes. Since I am super athletic every day, I only wore it on special occasions literally three times in 6 months. I noticed that the clasp was loose and that the interior two bars inside the clasp had a strange bend to them. After spending close to 8000.00, I was so upset. I called customer service to see if I could exchange it out, but they insisted on me sending it in for a repair and to be reviewed. I sent the bracelet in immediately, dated 3/1/2021. I have only received one email confirming they have received the item. There is zero communication and I have to be the one calling them about a returned item explaining to them that just fixing it ruins the authenticity of the very expensive 6 month old bracelet.

Tiffany's will always be the gold and diamond standard! Tiffany solitaire diamond rings without a doubt sparkly more than any other diamond, and the evidence can be seen with the naked eye by comparing a Tiffany diamond against a non-Tiffany diamond of the same cut, color, and clarity. Who doesn't want the most sparkly diamond ring?!?