Tiffany & Co. Reviews

I bought an item online and wasn’t exactly what I expected. I ask for alteration and for the cost difference as the change would be more expensive. All a got it a straight NO. No room for negotiation, even if I pay for the changes. Make sure you won’t need any changes or customer services, or be ready to spend fortune for something you may not like.

The platinum of my engagement ring broke after 6 months and the diamond fell off. Fortunately, I was able to find the diamond again (a few months later!!). We brought the ring back for repair… which is 800$ short to the price of the ring itself! And they keep the old platinum band. Total scam, poor quality.

My wife surprised me with a special anniversary ring at the beginning of September. We went in later that week to the Indianapolis store to exchange it for a different ring size, and to take a look at the other men’s ring—which was the one my wife really wanted to get me, but it wasn’t in stock. The Tiffany staff member was friendly and courteous and we sized my finger for another size. All was good! Until they looked at the ring my wife had given me and said they couldn’t exchange it because there were a couple marks on it—I did wear it around the house a few days to see if the size fit well. Apparently when my wife purchased the ring they forgot to mention anything about not wearing the ring or we would be “stuck” with it. So, we went along with the staff recommendation to send it off to get resized, and engraved on the inside, and were told it would be ready for pick up in 3 weeks.

During my visit, I encountered a situation that required assistance, but instead of receiving help, I was met with rudeness and dismissive behavior from the manager. Their response not only lacked professionalism but also made me feel unvalued as a customer. I purchased this bracelet for my son for his graduation and it was only worn 4 times before turning black and the manager told me that this was normal. I explained that it was not normal to need cleaning after only a couple wears without any water introduction or sweat etc. I asked for credit so I could exchange the item for anything of equal value or add some money to get something else and was immediately dismissed by the manager. This is not what I expect from a brand with such a prestigious reputation.

I purchased a 13000.00 dollar men’s bracelet, latch kept coming unlatched, fell off several times. I took bracelet back in for repairs, returned same problem, I give up with them. Had to take to another company to repair properly (1000.00 new latch). Recommend you never buy from this company after they take your money, you no recourse.

My husband purchased a necklace and matching earrings from Tiffany's in White Plains this summer. He bought it three weeks before we left for Europe to celebrate our 47th anniversary. The silver necklace was discolored two days after I opened the gift. I immediately called Tiffany and explained I was in Europe. The person who answered the phone told me to return it to a European store. There were no stores in Majorca, Spain. Finally, a customer service representative told me to return it to the store where my husband purchased it. When I arrived home, it had been six weeks since the purchase, and two salespeople informed me that my neglect had tarnished the silver. The salespeople accused me of wearing perfume, swimming, and sweating. They were rude and unprofessional. A saleswoman remarked about my blessed mother's necklace, which made me very uncomfortable.

When I turned 21, my parents got me the Tiffany Infinity necklace. After graduating college, they completed my set with a Tiffany’s infinity earring and infinity endless bracelet as I do not wear rings. I love the jewelry and wore the bracelet daily, it was a sentimental piece of jewelry. Unfortunately, one day in graduate school I found out it had fallen off at some point. I had it for just around a year. I was devastated and spent days searching and retracing my steps. The bracelet design was no longer being sold and I searched the website frequently to see if the design would return.

I ordered a pair of expensive earrings online, would have wanted to pick it up in store near me however there is no option for where I am because of the limited availability of the item. So I opted for 2-day delivery so it will fall on my day off. I was waiting the entire day for the item to arrived only to find out that it will be delayed for a couple of days which falls on a work day. The courier cannot give a delivery window when I reached out to them and told me that they received the item within the cut-off time. For an item so expensive they couldn't stick to their promised 2-day delivery.

Unfortunately my Wife's Tiffany Bean necklace broke twice! First time we got it repaired, then the repair broke but it fell off and we couldn't find it. Tiffany will not repay or warranty their own faulty work here. DO NOT BUY TIFFANY PRODUCTS! If this is their approach with already a repaired shown in the history, they do not stand by their products. The quality is clearly gone and they're trying to gain margin by increasing price and cutting value based on brand name. Hopefully this saves people the trouble and avoid this purchase.

Very disappointed in Tiffany & Co client service. I went into my local Tiffany store (Woodland Hills, CA) to purchase an earring screwback. I paid $50 for what I was told was a set. After month of not receiving, I went into store to check on status only to be told that they are discontinued. And that the price was only for 1 earring back. I then reached out to Client Services via email and advised to call for replacement only to be treated very rudely by a condescending woman who was not helpful. I asked for another rep or supervisor to speak with and advised there is no one else. I cannot believe for how much people spend on this jewelry that we cannot even get decent customer service. Do better Tiffany - looks like you are losing at what is very important to customers...and that is excellent customer experience.