Tiffany & Co. Reviews

My partner bought me a pair of $1400 earrings for Christmas. I was shocked when I found out the price, they’re just simple tiny earrings with no stones. Six months later the backing fell off when I was walking around. I couldn’t find the backing but luckily found the earring itself. I had just repositioned the earrings and checked the backing that morning as I do every morning. I contacted customer service thinking they would just be able to replace the backing, but they blamed me for not getting the backing tightened as the “friction earring backings wear over time.” They want to charge me $60 plus tax for a backing! I would hardly consider 6 months a lot of wear on such pricey earrings. I bought a beautiful ring from a local jeweler for the same price as these earrings and they offer stone replacement, so you’d think a huge company like Tiffany could provide better customer service with that kind of price tag. Told my partner, "Do not buy from them again."

Could not even get the online customer service to respond. Will NEVER shop there again. They do Not stand behind their product. Make sure you think twice about investing any of your money with this company.

I assumed the quality of the jewelries would be better quality than most jewelry brands, but unfortunately the quality isn’t good at all and the lifetime warranty worth nothing, as they expect you to pay $75 fee for repair work (Which is probably less than what a new piece would cost them). I spent a lot of money on purchasing items from Tiffany for my girlfriend during the last few years. When you enter the store to purchase items, the workers are really nice and welcoming, BUT, if there is an issue with an item. I purchased a bracelet for my girlfriend and the bracelet’s clasp broke, just like that. Anyone with 2 eyes can see just by looking at the clasp that the quality of it is really bad. I can probably buy a new clasp from Amazon in $15 that would be better than this one.

Product quality and customer service are problematic and have been problematic for years. Tiffany's is cordial, just not helpful in a way that resolves the problem satisfactorily. With that I mean, when you sell an silver Elsa Peretti Color by the Yard earrings and necklace in silver with turquoise for $845 and $510 respectively, those stones should not just recolor. At least not within a few years. And mind you, the turquoise stones are tiny. The stones of the earrings and necklace all turned significantly different colors after maybe three years, without overly wear them. When I came back to the store I heard that unfortunately discoloration is just what happens with the stones. That's it.

Bought their T ballpoint pen in 2018. Ink never worked. Tried the cartridge replacement never worked. Just found receipt so tried to get 3 new cartridges. Sent wrong size. Notified them. Haven't heard back in 3 days. Looks like they changed styles and staff didn't even know. Waste of money

I bought an item online and wasn’t exactly what I expected. I ask for alteration and for the cost difference as the change would be more expensive. All a got it a straight NO. No room for negotiation, even if I pay for the changes. Make sure you won’t need any changes or customer services, or be ready to spend fortune for something you may not like.

The platinum of my engagement ring broke after 6 months and the diamond fell off. Fortunately, I was able to find the diamond again (a few months later!!). We brought the ring back for repair… which is 800$ short to the price of the ring itself! And they keep the old platinum band. Total scam, poor quality.

My wife surprised me with a special anniversary ring at the beginning of September. We went in later that week to the Indianapolis store to exchange it for a different ring size, and to take a look at the other men’s ring—which was the one my wife really wanted to get me, but it wasn’t in stock. The Tiffany staff member was friendly and courteous and we sized my finger for another size. All was good! Until they looked at the ring my wife had given me and said they couldn’t exchange it because there were a couple marks on it—I did wear it around the house a few days to see if the size fit well. Apparently when my wife purchased the ring they forgot to mention anything about not wearing the ring or we would be “stuck” with it. So, we went along with the staff recommendation to send it off to get resized, and engraved on the inside, and were told it would be ready for pick up in 3 weeks.

During my visit, I encountered a situation that required assistance, but instead of receiving help, I was met with rudeness and dismissive behavior from the manager. Their response not only lacked professionalism but also made me feel unvalued as a customer. I purchased this bracelet for my son for his graduation and it was only worn 4 times before turning black and the manager told me that this was normal. I explained that it was not normal to need cleaning after only a couple wears without any water introduction or sweat etc. I asked for credit so I could exchange the item for anything of equal value or add some money to get something else and was immediately dismissed by the manager. This is not what I expect from a brand with such a prestigious reputation.

I purchased a 13000.00 dollar men’s bracelet, latch kept coming unlatched, fell off several times. I took bracelet back in for repairs, returned same problem, I give up with them. Had to take to another company to repair properly (1000.00 new latch). Recommend you never buy from this company after they take your money, you no recourse.