Tiffany & Co. Reviews

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About Tiffany & Co.

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Tiffany & Co. has crafted jewelry and accessories since 1837. In addition to diamond engagement rings and signature blue boxes, Tiffany offers a range of pieces, including bracelets, necklaces and watches.

Pros
  • Wide variety of selections
  • Positive shopping experience
Cons
  • High repair costs
  • Product quality issues

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Tiffany & Co. Reviews

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    How do I know I can trust these reviews about Tiffany & Co.?
    • 4,690,438 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePriceStaff

    Reviewed June 16, 2025

    My partner bought me a pair of $1400 earrings for Christmas. I was shocked when I found out the price, they’re just simple tiny earrings with no stones. Six months later the backing fell off when I was walking around. I couldn’t find the backing but luckily found the earring itself. I had just repositioned the earrings and checked the backing that morning as I do every morning. I contacted customer service thinking they would just be able to replace the backing, but they blamed me for not getting the backing tightened as the “friction earring backings wear over time.” They want to charge me $60 plus tax for a backing! I would hardly consider 6 months a lot of wear on such pricey earrings. I bought a beautiful ring from a local jeweler for the same price as these earrings and they offer stone replacement, so you’d think a huge company like Tiffany could provide better customer service with that kind of price tag. Told my partner, "Do not buy from them again."

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    Customer Service

    Reviewed June 4, 2025

    Could not even get the online customer service to respond. Will NEVER shop there again. They do Not stand behind their product. Make sure you think twice about investing any of your money with this company.

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      PriceStaff

      Reviewed April 12, 2025

      I assumed the quality of the jewelries would be better quality than most jewelry brands, but unfortunately the quality isn’t good at all and the lifetime warranty worth nothing, as they expect you to pay $75 fee for repair work (Which is probably less than what a new piece would cost them). I spent a lot of money on purchasing items from Tiffany for my girlfriend during the last few years. When you enter the store to purchase items, the workers are really nice and welcoming, BUT, if there is an issue with an item. I purchased a bracelet for my girlfriend and the bracelet’s clasp broke, just like that. Anyone with 2 eyes can see just by looking at the clasp that the quality of it is really bad. I can probably buy a new clasp from Amazon in $15 that would be better than this one.

      I came to the nearest store to ask them to repair/replace the clasp, and immediately without even listening they said “You need to pay $75 for us to look at it”. I could go to Pandora and buy a much better quality of a bracelet and have an actual assistant for a $50 item. Very Very disappointed. I would like to get my girlfriend’s bracelet fixed as expected from a respectful and expensive brand like Tiffany. Last year I spent over $3200 on different items in Tiffany. If I will not get assistance with it I'm definitely not gonna purchase anything from Tiffany and going to tell all my friends, customers and family to put their money somewhere else.

      Please contact me to resolve it.

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      Customer ServicePriceStaff

      Reviewed March 28, 2025

      Product quality and customer service are problematic and have been problematic for years. Tiffany's is cordial, just not helpful in a way that resolves the problem satisfactorily. With that I mean, when you sell an silver Elsa Peretti Color by the Yard earrings and necklace in silver with turquoise for $845 and $510 respectively, those stones should not just recolor. At least not within a few years. And mind you, the turquoise stones are tiny. The stones of the earrings and necklace all turned significantly different colors after maybe three years, without overly wear them. When I came back to the store I heard that unfortunately discoloration is just what happens with the stones. That's it.

      I find that an untenable proposition and unacceptable product quality for that amount of money, plus the product did not come with any guidance other than things can discolor. Would I have bought this knowing this discoloration was par for the course. Absolutely Not. After taking their time, Tiffany's now quotes me the repair cost of $500 and $410 for the earrings and necklace respectively. And no guarantees that the discoloration won't happen again. Who lives in that kinda world where that is an acceptable product proposition, quality and service. And this is not the first time I have this experience, it is only the first time I am writing a review. I have not been buying any Tiffany's anymore for this reason.

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      Staff

      Reviewed Dec. 13, 2024

      Bought their T ballpoint pen in 2018. Ink never worked. Tried the cartridge replacement never worked. Just found receipt so tried to get 3 new cartridges. Sent wrong size. Notified them. Haven't heard back in 3 days. Looks like they changed styles and staff didn't even know. Waste of money

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      Price

      Reviewed Nov. 12, 2024

      I bought an item online and wasn’t exactly what I expected. I ask for alteration and for the cost difference as the change would be more expensive. All a got it a straight NO. No room for negotiation, even if I pay for the changes. Make sure you won’t need any changes or customer services, or be ready to spend fortune for something you may not like.

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      Sales & MarketingPrice

      Reviewed Oct. 12, 2024

      The platinum of my engagement ring broke after 6 months and the diamond fell off. Fortunately, I was able to find the diamond again (a few months later!!). We brought the ring back for repair… which is 800$ short to the price of the ring itself! And they keep the old platinum band. Total scam, poor quality.

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      Customer ServiceStaff

      Reviewed Oct. 11, 2024

      My wife surprised me with a special anniversary ring at the beginning of September. We went in later that week to the Indianapolis store to exchange it for a different ring size, and to take a look at the other men’s ring—which was the one my wife really wanted to get me, but it wasn’t in stock. The Tiffany staff member was friendly and courteous and we sized my finger for another size. All was good! Until they looked at the ring my wife had given me and said they couldn’t exchange it because there were a couple marks on it—I did wear it around the house a few days to see if the size fit well. Apparently when my wife purchased the ring they forgot to mention anything about not wearing the ring or we would be “stuck” with it. So, we went along with the staff recommendation to send it off to get resized, and engraved on the inside, and were told it would be ready for pick up in 3 weeks.

      We didn’t hear anything for 6 weeks and I called the store and no one answered. I was transferred to a national call center who then transferred me to the folks at the Tiffany shop where they do the resizing. The lady on the phone said they were waiting for us to give them permission to “plate” the ring, and said they weren’t sure they could do the engraving and some other sizing limitations (Of course we pay extra for the resizing). The lady promised to call back this week with information, but we never received a call. No call from the shop, no call from the local store. Simply crickets. The overall experience has been frustrating because my wife worked very hard and saved money to make this (the largest $$) jewelry purchase for me. So disappointed. I’m not going to ask my wife for the receipt to verify purchase (this site asks for that) as this would only stress her out. Tiffany’s, you should do better!

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      Customer ServiceStaff

      Reviewed Sept. 27, 2024

      During my visit, I encountered a situation that required assistance, but instead of receiving help, I was met with rudeness and dismissive behavior from the manager. Their response not only lacked professionalism but also made me feel unvalued as a customer. I purchased this bracelet for my son for his graduation and it was only worn 4 times before turning black and the manager told me that this was normal. I explained that it was not normal to need cleaning after only a couple wears without any water introduction or sweat etc. I asked for credit so I could exchange the item for anything of equal value or add some money to get something else and was immediately dismissed by the manager. This is not what I expect from a brand with such a prestigious reputation.

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      Reviewed Sept. 23, 2024

      I purchased a 13000.00 dollar men’s bracelet, latch kept coming unlatched, fell off several times. I took bracelet back in for repairs, returned same problem, I give up with them. Had to take to another company to repair properly (1000.00 new latch). Recommend you never buy from this company after they take your money, you no recourse.

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      Tiffany & Co. author review by ConsumerAffairs Research Team

      Headquartered in New York, Tiffany & Co. is a company that sells luxury jewelry, fragrances, accessories, watches and leather goods. While known for outstanding products, Tiffany is particularly well-known for offering stunning and high-quality diamond jewelry.

      • Legacy: The company was founded in 1837 and is considered one of the most outstanding luxury brands ever created. They have great brand recognition, which comes from their timeless logo and their signature blue box.

      • Free return shipping: Returning jewelry to Tiffany is always free, and the company lets customers return pieces by mail at no cost.

      • Wedding and gift registry: Customers can take advantage of a simple online wedding and gift registry where they can register for gifts they want to receive, making shopping easier for gift givers.

      • Diamond experts: The company has a large number of diamond experts on staff to help customers pick out the right diamond products for any occasion or person. Customers can communicate with these experts through e-mail, online form, telephone or by visiting Tiffany & Co.'s brick and mortar retail stores at many locations throughout the world.

      • Outstanding watch selection: In addition to its traditional jewelry selection, the company offers a huge selection of watches made out of precious metals, many of which have beautiful gemstones in them.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Tiffany & Co. Company Information

      Company Name:
      Tiffany & Co.
      Year Founded:
      1837
      City:
      New York City
      State/Province:
      NY
      Country:
      United States
      Website:
      www.tiffany.com