Tiffany & Co.

So I ordered 2 items from this company and my experience has been Horrific! The first item came and I needed a bigger size, so I took it in store to exchange. Second item I had engraved with initials of my deceased family members and it arrived with scratches across entire piece!!! When I returned piece there was no communication about return process at all! I sent item back on 9/6. It arrived on 9/7 and no one sent acknowledgment of item. I had to call on 9/13 to inquire about item. Then they said they can't give me a new one only buff out because it was engraved. Even though I paid for hand engraving, so I can't possibly understand how this happened. Terribly DISAPPOINTED in this company. Will never order ANYTHING from them in life again.

I purchased this chain in September of 2020 thinking it would be a quality product that I could pass on to one of my daughters or granddaughter. 21 months after purchase, I am having it repaired. I was surprise when two of the beads rolled off while simply shifting the necklace to reposition it on my neck. This is not the quality product expected. The $400 price tag is far too much for this caliber of workmanship. The company does not stand behind its product. Politely offering to fix a $400 necklace that should not have broken, at a charge to the customer of $60 to $120 is not a good solution. Do Not Waste Your Money.

I wore my necklace twice since I've had it. The second time it fell off of me and I've lost it forever. It was fully clasped! For $2,700 I highly do not recommend this necklace. The strand of sterling silver that it came on it's very very cheap.

Bought this beautiful ring and matching bracelet. The ring got caught and stretched out of shape in less than a year. They would not repair without outrageous fee unless it was a more expensive product it was 1500.00. Now it has broke in half and they will not honor the break repair because it is over a year old

I have the T ring, in black steel. Visually, it became my favorite ring. DON’T BUY IT. The black wore off very quickly. When I went back, in person, to the store my husband purchases all my jewelry at, they shrugged and said “You’re stuck with it. It can’t be fixed. And Yes this happens a lot.” I get maybe it can’t be fixed. So here is the true solution: Don’t sell it. Shame on you, Tiff.

So I purchased the return to Tiffany beaded bracelet. And I have to say that I do love the bracelet. The pinned it came off of the bracelet so I had to take it in for repair. It took about three weeks for the bracelet to come back and the repair seems fine. I wore it but then I put it back in the bag and decided not to wear it until the weather broke some. Put the bracelet on and again depend it breaks off.

When I received my heart charm bracelet ($500) as a gift I was delighted with it until I noticed that the links weren't connected properly. After much run-around, I was provided with a pre-paid return label so they could correct the defect. Weeks later I receive a notice that they are holding my bracelet hostage until I pay 80+ dollars, including $20 shipping and handling. I paid it because I want my bracelet back but it's disgusting that after paying $500 and receiving a defective item that I have to pay for it to be fixed. In their email they referenced fixing scratches. I only wore the bracelet once and never asked them to fix any non-existent scratches. I simply wanted them to fix what they did wrong. I will NEVER buy Tiffany again and advise that everyone else spends their money elsewhere.

I received a necklace for Christmas 2021. Values over 1000 dollars. It is April 2022 and the heart charm on the necklace has broken. I went to Tiffany’s in West Edmonton Mall to get repaired. I was told there was a cost of 160 dollars to fix. I have not even had the necklace for 6 months. If I had caused the break there would be no problem but it just fell apart. The manager at the store treated me like I was a low life. I had come straight from work and I wear scrubs at work. So no I was not dripping in diamonds or Louis Vuitton but I am still a regular customer at the store. Never again will I ever shop there. Their jewelry quality is junk as this is the 3rd piece that has fallen apart on me.

My husband was given a Tiffany watch which was waterproof, for diving. To change the battery, they have always sent it to their headquarters and returned it with a new battery, free of charge. The service was always exemplary. However, this year, they directed me to send it off, and pay postage, and told me that I would receive it back within three weeks. It was four weeks before I heard from them with a quote for a price to change the battery of $70...? There had been no explanation that there would be a charge, nor that it would take this long to even give an estimate?? I still do not have the watch back, despite several calls and emails, and hours on hold each time, and it's been seven weeks. It's not worth buying this brand, there is no service given at all, and for the money, it would be far better to go elsewhere.

I would have given 0 stars if I could. I own two of the Return to Tiffany Heart Tag Bead Bracelets, and have had issues with both bracelets, and even more issues dealing with the company for repairs. Both bracelets have broken at least once, but one bracelet has broken 3 times now. The first two times, I was willing to pay the fee to get the bracelets repaired. They informed me that if the bracelet broke again within a certain timeframe, they would repair or replace it for no charge. I got my one bracelet repaired in July 2021 because the chain snapped and needed to be repaired. I paid a pretty decent fee for that repair. Not even a year later, the heart tag fell off entirely out of nowhere (did not snag on my clothing, did not get pulled on, nothing.)