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Reviewed Sept. 30, 2020
Not impressed. Stopped by today to have my mesh ring serviced. One small mesh area is raised, clearly a defect. I was informed it is a $100 charge. That seems like terrible customer service. Your jewelry shouldn’t do this with normal wear. Sad to say goodbye.
Reviewed Aug. 1, 2020
I paid way too much for a graduation present for my daughter. The Tiffany green enamel necklace. One year later it looks dark brown and there is no way to clean it. It is permanently dark brown. Tiffany and Co will not fix or replace it. What a disappointment. What a waste of money.
Reviewed May 22, 2020
I began shopping online for a graduation gift for my daughter on 5/6, but a very large number of items (everything I liked) were out-of-stock. I gave them a pass because of the virus and settled on a toggle bracelet, size M, with a gift message. I ordered it on 5/7 and I expected It to take longer due to virus, but didn't think it would take 12 days days to throw an in-stock item into a box and mail within US. For the entire 12 days, I returned to the site to check the progress and it always said "processing." I decided to give it a few days before I called because I figured they were short staffed. On 5/19 (two days after the graduation), it still said "processing" on the site. I was getting ready to call when Fed-Ex pulled up with it.
My daughter ran outside when I told her it was for her and was overjoyed when she saw the Tiffany box (her first). There was a gift card inside that was supposed to have a sweet message from me, but it was blank. She went to put the bracelet on her normal-sized wrist (not overweight, smaller wrist than most of her friends) and it was too small to even clasp (obviously a small).
None of this is the end of the world, but when you're charging for the Tiffany's name and experience (bracelet alone is definitely not worth the price), you should deliver on that. Instead, my kid got a bracelet that didn't fit, two days after she already graduated, with no special card. We sent the bracelet back today and she has decided on a necklace instead. Hopefully the next transaction is better.
Reviewed April 20, 2020
I purchased the tag bracelet and choker necklace. I really think that for the price you should be able to get it engraved for free. The fact you can drop it off to have it polished mad clean is a great plus. You will not be disappointed with these items!
Reviewed April 17, 2020
Years of Excellence, quality, tradition, reputation that is known the world over. Tiffany and Co. is a household name, they have everything from A to Z in terms of anything. The class of this firm beats even Cartier, again the biggest selling point is the years of experience and reputation and not forgetting the Brand.
Reviewed April 16, 2020
Buying diamonds is usually a nerve wracking experience for most guys. Tiffany & Co. makes the process painless and you trust this reputable company. They also have gifts for every budget. Believe guys when girl see that little teal box..it doesn't really matter what's inside. She knows you bought the best diamonds you can afford.
Reviewed April 14, 2020
I was very happy with Tiffany and Co.. I purchased a heart pendant and love it.. I have bought jewelry from other companies and the quality is nothing like Tiffany... The warranty of their products are best I have seen.
Reviewed April 11, 2020
It is a virtual shopping experience if that counts. Lovely selection and quality. If for me, I would say too costly but having lived in NJ and visited NY, do remember passing their beautiful store if that counts. Thank you.
Reviewed April 10, 2020
Tiffany Jewelers is one of the best in Portland Oregon. The quality of their mind stones to variety of selections. I love all their selections. The customer service is great. Everything about Tiffany's is excellent.
Reviewed April 9, 2020
Best experience~ even for a small gift~religious/special occasion/gift/baby~ they really knock the experience out of the ballpark. Beautiful stores and wonderfully appointed! It's a very special experience!
Reviewed April 8, 2020
Beautifully crafted jewelry, the likes of which is otherwise unseen in this part of the world. Fairly priced for the quality and customer service is slightly rude but it just makes the products seem more exclusive.
Reviewed April 7, 2020
Love my ring so much, they were just awesome. The ring is elegant and I never felt like I wasn't being helped enough or my answers were just not being met. I wasn't sure at first if I wanted to make a purchase, however with speaking to the associate and looking online at different prices of jewelry I narrowed down to 3 item and found my ring. The price was good and I bought it.
Reviewed April 5, 2020
This is a wonderful jewelry store! Wonderful salesman. Excellent customer service. I will refer them to a friend for sure. They have some very beautiful jewelry. I got my aunt some beautiful necklaces from there.
Reviewed March 5, 2020
If I could give this company 0 stars, I would. I have used Tiffany for 15 years for gift giving. For my 10th anniversary, I wanted to get my wife a necklace that she loved. Within one month of receiving the necklace, the chain broke. Both of us were very disappointed. We contacted Tiffany expecting that they would just replace or fix the chain (or part of the chain) so that all could be fine again. This would have been an easy fix. We had all the parts and sent them back to the company. Here is the part I can't understand. The company sent us a bill for over $80 to repair the broken chain. There was no contact or major snag that caused it to break. The chain was faulty. On what planet would a customer service department lose a customer over such a ridiculous error? My special 10 year anniversary present is useless. The money spent was wasted. I will never use their service again and will do my best to encourage others to do the same.
Reviewed Feb. 27, 2020
I brought my wedding ring which is the platinum + gold, which cost me $2000+, after 6 years, I found my ring bend into elliptic shape. I bring my ring to the store in Pitt Street at Sydney and I be told it not a quality issue, the reason they try to convince me is that they can't use their fingers to bend the ring. I also found that the customer service team not listen to their customers, because I be told they need a special assessment to find whether it's a quality issue, so I ask they do the assessment and tell me why my ring can be bend so serious, because it's platinum, which is the most hard metal, and my never did heavy lifting, but the only feedback I got from there is I need to pay $80 to reshape it back. I very disappointing about Tiffany. Quality has lost its standard which mean to be the best in the world.
Reviewed Feb. 6, 2020
We bought the Elsa Peretti wedding band last year and I've only wore it for like a total of 4-5 months before one of the diamonds became tilted in the setting. We brought the ring back to the store and they sent it to their repair facility in NY for an estimate. The estimate came back to be like 1/3 of the price of the ring and they said they need to rebuild all the setting and refused to fix that one tilted diamond by itself. Please help me understand why rebuilding all the setting is necessary when only one of them is tilted?!
Also they said the ring was worn with an engagement ring so it's worn out and they won't fix the ring for free. Nowhere on your website or product description did you EVER mention the wedding band CANNOT be worn with an engagement ring, in fact, it is pretty much tradition to wear both together, so why is this even an excuse??? OH AND, they charge 50$ for cleaning the ring when on the website and in store they said cleaning is free. Lol. Honestly if you want to buy Tiffany's and deal with this level of customer service then it's on you, but DON'T, JUST DON'T.
Reviewed Jan. 28, 2020
Over the past 4 years I have purchased a charm each year for my wife at Christmas time to go with the Tiffany bracelet that was first purchased. Their individual charms are very pricey and range from approximately $200-$500 per individual charm. Although a "link" was supplied in the past so the charm could be connected to the bracelet, they now want to charge $20 for this simple small chain link! I wrote them but received no response. I also called them but received the "I'm sorry, we charge for the link that is used to connect the charm to the bracelet". In that $1.000+ has been spent on this bracelet and charms, a link should be provided at no cost. This is like selling a home appliance but requiring a customer to buy an electrical cord so it can be plugged into the outlet!
Reviewed Dec. 18, 2019
I bought many Tiffany’s jewelry and one of the last purchase was a pair of white gold earrings with diamonds. After one year I lost one of them while putting on clothes and I had to rebuy it: it cost me more than the first time I bought them because, they told me, the market price was higher. After about 3 months I lost AGAIN one earring (and I luckily found it) in the middle of the street while trying to wear a scarf. Then I found out that the problem is that the little stick on the back of the earring is NOT STANDARD but shorter and that’s why I keep losing it!
I wanted to report that to Tiffany but they don’t care, of course. If you want to change the measurements of the stick you have to pay. I decide to insure them and I asked to have a value certificate and Tiffany ASKED ME $100 to have it and 4 WEEKS WAITING TIME!!!! Are you kidding me? I got my Cartier certificate in 2 minutes for nothing, same with Jaeger LeCoultre and other BIG AND SERIOUS brands!!
Reviewed Dec. 13, 2019
I dropped off an inexpensive gold ring I purchased less than a year ago to send off for repair. A week later I received the estimate. $220 to repair a $1000 ring. The ring is 10 month old stackable and hadn’t even been worn everyday. It appears that the wrap around accent piece was glued on and it came apart. What was worse was I emailed customer service a week ago. Still no reply. I called and was told someone would get back to me today. They didn’t. I called again and they said someone would get back to me Monday. We will see.
Basically I just said it was under a year old and broke already and if not covered by warranty then just send back. Please just have the decency to let me know and stop wasting my time having to pursue this even further. I’m surprised actually by the cheap quality as I have a few other pieces from them that haven’t had any issue at all. But given the fact that I’m not even worthy of a response I will continue to buy Cartier and Van Cleef from now on as they actually care about their customers plus have superior quality.
Reviewed Dec. 8, 2019
My boyfriend bought me a silver double chain infinity necklace w/ enamel. After wearing it a few times it turned black and tarnished. I took it back to the Manhasset store to exchange it for the gold version ($600 more). They refused any exchanges because it had been 3 mos since the purchase date. They then cleaned it for me. The rude saleswoman handed me the necklace and it looked exactly the same. I asked to speak to the manager who told me it tarnished because it reacts w/ my skin with normal wear. I told her I only wore it a few times. She then changed her excuse to say maybe I wasn’t wearing it enough and if it is left in a jewelry box and not taken out it would also tarnish (I can’t even explain my anger at this point), Rude is an understatement. They speak to you with a phony smile as they tell you a ** excuse. There is no quality at Tiffany. It looked like I bought the necklace at a drugstore, I hope they go out of business.
Reviewed Nov. 6, 2019
I recently sent a diamond wedding band to Tiffany & Co to be professionally cleaned and serviced, and a diamond engagement ring to be professionally cleaned and serviced as well as resized. They told me to expect a 10-day evaluation period, then a 2-week work period. I had to pay for the cleaning & servicing (about $200 each), but resizing was free as with all T&Co engagement rings. It all went smoothly and as expected, exactly according to the timeline they gave me.
Reviewed Oct. 30, 2019
A few years ago, my spouse bought for me a pair of 18k gold earrings. A month ago, when I took them off one evening, a piece had fallen off. I wrote customer service and they said to send in for evaluation. They evaluated that it would be $687 to repair. My response was that I expected these earrings to last a lifetime, not fall apart. They wrote back that their warranty for workmanship was one year. The spouse has bought me probably 15 items over the last 20 years. I told him to not buy me any more items from Tiffany's. I find their items beautiful, but I don't want to have anything from a company that doesn't stand behind their product.
Reviewed Oct. 25, 2019
I received a infinite bracelet as a matron of honor gift. It was beautiful and I was so happy with it as I would never spend money like this on myself. Sadly it broke, fell off and was lost forever shortly after I received it. I was heart broken. In an attempt to hide the fact that my beautiful gift was lost, my husband re-ordered the same bracelet from a re-seller (as we could never afford this full price item, $225 for a simple bracelet). A few weeks have passed and this new bracelet BROKE AND FELL OFF to be lost forever AGAIN. Two different products and they both broke and fell off. I called customer support and nothing was done.
They said they didn't have a lost and found policy but they were looking into using a different vendor, so clearly they have found problems with their current products and continue to sell them... I am so absolutely disappointed. This brand is supposed to be one of the best. Clearly it is A COMPLETE SCAM. I am so disgusted and will never support this brand again, who sells crappy and low quality items for hundreds and thousands of dollars. Will be reviewing the company wherever I can so others don't get screwed.
Reviewed Oct. 17, 2019
My boyfriend bought me a pretty Tiffany necklace as my birthday gift. After wearing for three months it got dark (because it's silver) and I bring it to the store and ask for a free cleaning. The staff is terrific and took my necklace and few days later when I picked it up, the overall enamel was much less than the original. What's worse is that on one side the enamel is eroded.
Of course I was unsatisfied and told him to re-do it. After three weeks (they told me I should receive it in 2 weeks but apparently not), I received a UPS package and the necklace looks like this. (The picture with black dots) I was so pissed. I tried to wipe those off and some of them did disappear but I couldn't clear it thoroughly. Also the enamel is even less. I called the customer service and the representative told me this necklace should be in good condition because it PASSED the standard test. So are they blind so they couldn't see those dust and wrapped it up and just sent it to me?? My first jewelry is Tiffany so I have a special feelings for it. But I'm very disappointed right now and an advise to you is that never send it to repair. They're not reliable and irresponsible. But I still like the design though.
Reviewed Oct. 10, 2019
Scared of getting ripped off? Don’t want to waste your money? Don't purchase jewelry from Tiffany.co.uk. I spent £3000 on a band of hearts Diamond ring for my wedding in 2014. The ring was placed on my finger for the first time on 3 May 2014. After a year of wearing the ring, I noticed that one of the diamond was slightly raised. We took the ring to a Tiffany store and had someone take a look. The ring was inspected at the store and we were told that the ring was fine and the diamonds would never fall out as they were placed correctly in position.
The ring has always been covered with gloves when carrying out any nursing tasks at my place of work and removed when washing hands along with my engagement ring. However, my engagement ring that was purchased from HM Samuel for £2600 in 2012 remains in perfect condition with all stones perfectly in place, but my Tiffany wedding ring has distorted in shape and approx 5 diamonds have fallen out. Tiffany customer services state that I should have taken the ring in for inspection every year for a service. Why was I not informed about this at the time of purchase? Or when I took the ring into the store to be inspected when I noticed that one of the diamonds was slightly raised? The lovely blue box the ring arrived in may have been good quality but the ring itself definitely was not!! A wedding ring should be expected to last more than 4 years.
Reviewed Sept. 13, 2019
I have a silver flask from Tiffany. It cost $2000. It leaked from the day I got it. It leaked all over the top of my custom made wooden bar in my basement. I had to have the top of the bar refinished. I took the item to Tiffany where the Customer Service representative was very polite and took my flask. Three weeks later they told me they would not fix it unless I gave them $156. Pretty poor response since it was a defective product. The customer service team was rather surely in their responses to me. I guess I will shop at David Yurman from now on.
Reviewed Sept. 8, 2019
My husband purchased a Baume Mercier gold watch for me 16 years ago. At that time I was told it came with a lifetime of free watch batteries. Today I was told the company changed its policy 9 months ago and even though they have the tools and batteries, they would not change it. I am very disappointed with Tiffany and Co and will never buy anymore jewelry from them.
Reviewed Aug. 31, 2019
I sent my Tiffany Atlas watch to have the battery replaced, it was suppose to take 10 days. After 3 weeks and me calling them they told me the following repairs needed to be made: The oil in the watch had dried out and it needed a new movement and a gasket replaced as well as the battery. It also needed a new watch band. For this they wanted to charge $750.00. I told them to send it back and not do the repairs and took it to our local watch repair. My watch needed a new battery and band, they charged me $34.00. I told him what Tiffany's said: First off the oil does not dry out, the system is sealed and the oil lasts for life. He said the condition of my watch was great! He said and I agree it's a shame when a famous maker does these kinds of things. Well it's a big advertising budget and store overhead that Tiffany's has, guess they have to make their overhead somehow. Will not buy any Tiffany product again!
Reviewed Aug. 12, 2019
I took in my bracelet to be cleaned and was given the wrong one. I noticed it and said something. I was then given my bracelet. Not so. A couple months went by and notice it was tarnished so I took it in for another cleaning. When I picked it up I was told it wasn’t a Tiffany’s. So where’s my bracelet? They gave me a fake in return. This is a piece that was bought back in 97/98. It was a gift and the person is no longer here with us. So I was told sorry nothing can be done cause this person isn’t in their system and neither am I. Not so happy person and sorry Tiffany you just lost a customer. Really? Shame on you!
Reviewed Aug. 1, 2019
I bought a pair of wedding band and the salesperson told me that could be possible to refund of it if I'd have some problem in case of not receive a "yes" as answer. But it is not true it Because I've tried this refund and the Service Customer Support send me an e-mail with a bad answer and being impolite. I love the brand but I will not be customer anymore, because it was an embarrassing situation. Mainly regarding the support and sales rules in Brazil. No more comments about it, to add... I did not receive my invoice yet.
Reviewed June 4, 2019
I bought my daughters identical Tiffany necklaces while on our Disney Cruise. Both necklaces had defective clasps. I took them into our local store to have the clasp replaced and customer service told me I would have to pay for the repairs since it was caused by user damage. I asked how both necklaces could have the identical problem a few days after purchase and the customer service rep told me I shouldn't be buying Tiffany necklaces for girls under ten years old.
Reviewed May 18, 2019
I have a Tiffany's diamond solitaire engagement ring with a harmony band. This was the first time I brought it in to be serviced since I got it two years ago because I don't wear it very often. When I went to pick it up, I opened the box to look at it, but put the box in my purse without trying it on. It wasn't until a few weeks later that I planned to wear it and it didn't fit. At first, I thought they had sized it by mistake, but decided to check the serial number on the band to make sure it was mine. When I did, I realized that they had given me the wrong ring.
I brought the ring back to the store and asked to speak with a manager. I explained what had happened and she went back to check their system and figure out whose ring I had and locate my ring. A half hour later, she came back and said they had sent my ring to a customer in New Jersey by mistake. I was extremely upset, to say the least. The assistant manager said the rings were most likely swapped during intake (they were received on the same day) and they were going to call the couple that they think had my ring. She gave me her cell number and business card, but I had to specifically ask for documentation to show that I had brought the ring in and that they had given me the wrong ring to ensure they were taking responsibility for it. When she printed out the documents, my address was had been incorrectly entered into their system, so I had to request the fix that, as well.
The assistant manager emailed me the next day to tell me that they had delivered the ring I had brought in back to the couple and had retrieved what they believed to be my ring, but the courier got a flat tire on the way back to NYC so they couldn't verify if the ring was mine yet. The following day, I got an email confirming the serial number on the band of my ring and that they would deliver it to me. Again, I had to specifically ask if they confirmed the serial number on the diamond itself to make sure it was mine and hadn't been replaced with something else. They had to go back and do another quality check. I also had to ask if they had serviced and cleaned it again since the other couple didn't realize they had the wrong ring and had probably been wearing it this whole time.
By this point, I was irate by the fact that I had to continue doing their job for them every step of the way. Not only had I brought my ring in to be cleaned and it was sent to someone else, my address was incorrect in their system, they weren't proactive about checking the serial number on the band AND diamond, and I had to ask them specifically to make sure the ring was serviced since someone else had probably been wearing it this whole time.
At that point, the assistant manager finally realized it would be appropriate to offer more than just returning my ring, which shouldn't have been lost in the first place. In her email, she offered my husband and I a reservation at Tiffany Blue Box cafe and to replace the setting on my ring so I knew nobody else had ever worn it. I didn't want the setting replaced (for sentimental reasons) and really had no interest in going to their cafe. She asked if I had any suggestions on how they could do to make it up to me, so I shared the link to a small Tiffany's key necklace that my husband said he was planning to get me for our anniversary. Since they were willing to replace my platinum setting, this seemed like a fair trade. She replied to say they can't gift jewelry, even in the most extreme cases, but that she took the liberty of picking out a small gift for me, which would be included with my ring when it was delivered.
When they scheduled the courier to deliver my ring, I asked specifically that they contact me directly so I could sign for it and not the front desk of my building. The management in my building is really great, but I just didn't want any other potential mixups to occur. Not surprising at this point, they still had my address wrong when the courier delivered my ring today. The unit number was someone else's unit, not mine. Thankfully, the front desk employees knew that it was incorrect and wrote the right unit number on it so they notified me right away, but my ring could have easily been given to the wrong tenant in my building.
The "gift" I received was a small dish (I assume to put your ring on when you wash your hands) or cup holder - I really don't know. But I really feel like it was a slap in the face for the horrible experience I've had dealing with Tiffany's and their lack of attention to detail. When my husband and I decided to buy the ring from them, it was for the high quality products and services they stand for. If this is what the Tiffany's experience has turned into, I'll never be buying from them again.
Reviewed May 13, 2019
I purchased one of these bracelets a few weeks ago at the Miami Design District. I am a repeat customer for years now. Unfortunately, unlike in Cartier, there is always a new salesperson to assist you and no continuity. After I bought the bracelet, I second guessed myself if I should have bought the medium size (same money) instead of the large. I only wore that day. We went out of the country and when I returned, I took it back to the store (two weeks span). I was greeted by a very rude saleswoman who unfortunately I did not get her name, and before I could explained myself (I just wanted to try the medium to determine which one was a better fit for me) she looked at me and told me the bracelet was bent and could not exchange it.
My husband and I looked at her with disbelief... What are you talking lady? I only wore this once and where is it bent? I then asked her I wanted to try a medium one to what she replied she had none! We could see them all in display. Then she went on tell the Director Ms. Audrey ** and in the meantime, after I insisted on trying the medium one, she finally reached out and showed me a medium to what she said it was too small (Not). Then the director comes out and tells me the same thing, that bracelet was bent and in no resalable condition. Again we asked where is it bend? And how a brand new bracelet that cost $2,000 could bend in one wear? And if it was bent, then it was sold to me like that. She had no answers.
By the way, I had to bring in the "Tiffany" bracelet in a Cartier pouch since they only give you an extremely small blue box to keep your jewelry. I took my bracelet back and promised not to ever set foot in that store ever again. Their loss, my next purchase was going to be a Tiffany T bracelet, but I guess I'm better off giving my business to Cartier where they DO Know how to treat a paying customer.
Reviewed May 3, 2019
I would like to give feedback on the new store in Cincinnati, Ohio at the Kenwood Towne Center. I have been to many of your stores across the US and purchased many items for my wife. I have never seen such a poorly run store in my life. I would recommend someone observe how these people treat your customers. I have been multiple times for purchases and repairs and my experience has been poor each time. One person stands out as the worst. There is a tall older man with white hair that is so bad I will not return to this store ever and I probably not shop the brand anymore. He may be a manager, but I find him condescending and rude. The first time we had him, we could tell he was watching the door as he waited on us. Once he found out I was looking for less than $700, I couldn’t get his attention.
Once he saw a new customer walk in (who was dressed very fancy) he actually walked away and had someone else wait on us. He only came back to ring us out and make sure he got his commission. The young lady who took over for him was obviously embarrassed and tried her best to smile. I'm sure she realized she was not getting any commission on her time while he took the new customer. Besides him, I have had many pieces cleaned and repaired. I have NEVER received one call back letting me know the jewelry was ready. After I complained I was told I just have to stop up to see if they are in since no one answers the phone during the day. This place is dismal to say the least. I know you are proud of the brand and that it stands for quality. This store is damaging that brand every day it is open.
Reviewed March 5, 2019
I have recently visited the Tiffany & Co. store in New York. From my experience I have found that the pricing was totally ridiculous! Especially for a piece of jewellery. These extortionate prices had put me off making a purchase from this company and I personally feel I can get better value for my money elsewhere!
Reviewed Jan. 26, 2019
I have purchased from the website several times, and every time an item is out of stock it says out of stock online and put in my email to be notified. So, today, I went to order and it went through, got a confirmation number etc... Then ten minutes later I get an email saying it is out of stock online and it will be shipping from another store. It was a pretty expensive item, at least by my budget. I would have preferred they let me know if it was out of stock. Now I don't know where my item is even shipping from.
Reviewed Jan. 16, 2019
I purchased a Paloma Picasso cocktail ring a couple of years ago. After wearing it a couple of times, the gold caught in my dress and came away from the stone. I flattened it back down and just thought that the gold was really soft. I wore the ring on very rare occasions. Recently I sent two cuffs to Tiffany to have them polished, and I thought I'd send the ring as well. I got a bill for over $500 - not even itemized. I had to contact them three times before I got an itemized bill. I said I thought the ring was defective, because the prongs are pretty loose. They said it was wear and tear.
So... I want my cuffs back and I need them cleaning, so I will pay the $230 they want for the pleasure of doing that. I'm not paying for the ring. Appalled at their lack of customer care and belligerent attitude. I believe the ring has a design flaw, but they just said "wear and tear" and no negotiation. I will NEVER purchase another product from them again. They are overpriced anyway, but you are paying for the cachet of the Tiffany name. With customer service like this, they have lost their exclusivity in my opinion.
Reviewed Dec. 30, 2018
I’m giving one star because zero is not an option. My fiancé bought me a Tiffany and Co engagement ring earlier this year. I had been wearing the ring for less than three months before the platinum prongs twisted and the diamond fell out, resulting in the loss of the diamond. After sending the ring to Tiffany consultants, it was founded the ring was not originally defective, therefore not their problem. I am not a welder or mechanic or do anything that should seriously damage such a “well-crafted” ring.
To make matters more insulting, my fiancé is in the military and has sent me a piece of Tiffany jewelry throughout his various deployments. He used a very good chunk of the money earned from his last deployment overseas to purchase my ring. He literally risked his life to purchase their product and it doesn’t last longer than three months. The company as a whole is an absolute nightmare to deal with - insulting, infuriating and ultimately heartbreaking. They do not stand behind their product or their loyal customers. I will never in my life purchase another Tiffany product and have told everyone I interact with to do the same. Save your hard earned money and support a company who stands behind their customers and values your business.
Reviewed Dec. 19, 2018
I recently ordered a necklace for my wife on the Tiffany & CO. website as a Christmas present. I received my order confirming the items were processed and would be shipped out. However the next morning my card was charged an additional 50 dollars??? So I called my bank and was told that Tiffany's had ran my card for a second time. So I called the customer service department and that was a joke, no one not even a manager could help me. He eventually told me that if they can't fill an online order they sub it out to a store location and that's why they charged a "smaller" amount again. (Sounds like stealing to me.) So he didn't even let me reply before putting me on hold and transferring me to the store that filled the order.
I was then told by a department manager that they couldn't see the charges on there and told me it would take 3-5 business days to get a response from their credit department. Ahhhh it's such a disaster especially at Christmas time. I'm not a wealthy person and 50 dollars to me is a lot so for a company as reputable as Tiffany's is supposed to be this sure makes me a 1 time customer. Oh and it's already a day later that it said it would be to get here so I'm sure this is going to be fun.
Reviewed Nov. 21, 2018
I've purchased several products from Tiffany. Everything I have ever bought has broken and they don't give you an itemized estimate. This jewelry is too expensive to be breaking and the repair cost are even more ridiculous so I have decided never to shop there again. Pandora has a new customer and Tiffany has lost a long time customer.
Reviewed Nov. 7, 2018
I was cleaning out my Tupperware cabinet and found that the diamond had fallen out of my engagement ring. Thank goodness It was in there. I sent the setting and diamond to Tiffany's to have the prong fixed and diamond put back in. It took almost 2 months to get an estimate. Except they will NOT give me an itemized estimate. They said it is going to cost $2600 dollars to fix my ring, but they will not tell us why it costs so much. They said the setting needs to be rebuilt. The cost supposedly is considering my existing setting.
We have called and written multiple times asking for an itemized estimate… like what you get when you repair a car. Labor cost, materials cost and the amount they are giving me for my existing platinum setting. A new setting is $2600 so what is my old one worth? I am not replacing any diamonds and it is $2600??? Why are you not standing behind your product? Why is your customer service so lacking? We still have not received any information or a callback. Why won't you provide an itemized estimation for repairs??? What are you hiding? I am just sick over this.
Reviewed Nov. 6, 2018
My wife spent several thousand on Tiffany's jewelry. Faced with an amazing attitude when breaking the product. The second time the clasp is broken at the earrings for $ 7,000. The earring miracle was not lost. She fell into a scarf and we noticed it. The company said that the wife is guilty and misuses the clasp. How can I put the fastener on the pin wrong! And this happens a second time. Tiffany offered to buy a new one for $ 150. Why should I pay money, if it is clearly clear that this is a problem with the design of the fastener. I am outraged and advise not to buy Tiffany products.
Reviewed Sept. 25, 2018
My husband bought me an anniversary band (full circle of diamonds). In my opinion, the setting is defective. Over the years, I have lost numerous stones. Sometimes I have found them and have had them reset. On other occasions, I purchased a replacement diamond. I was losing diamonds so frequently that they eventually "rebuilt" my ring. Recently, I again lost another diamond. Tiffany is now saying that many of my diamonds are damaged and that I need to pay OVER $5,000 for the setting to be repaired and a replacement diamond. I am sure I can replace the entire ring (with unchipped diamonds) for close to that price. I do not perform heavy labor with this ring on, I cannot fathom why the hardest minerals on earth have so many chips (not visible to the naked eye)! My research seems to indicate it is due to the setting of the stones.
Reviewed July 17, 2018
We had the most pleasant experience buying wedding bands at the Naples Florida location. The customer service was excellent and after being in a dozen other jewelers who just wanted to upsell us, the minute we walked in we knew this was the right fit. The employee spent many days going over different options and couldn't have been more patient. Every other place just felt cheap in comparison. You can see where their great reputation has come from. Will definitely buy more in the future.
Reviewed July 11, 2018
Around noon on July 10th, we visited the Tiffany store on Newbury St. and wanted to have our rings cleaned as we usually do at the New York store, but left very disappointed with the customer service we received. The salesperson was on her phone and when asked if she could help us with our rings she embarrassingly dismissed us and designated another salesperson to do it (who was kind enough to take care of us). This was our first visit to the store and put us off from buying anything at the moment, although my husband was more than willing to. We have received finer customer service at Cartier where we ended up buying a necklace instead.
Reviewed June 21, 2018
I looked at the comments on this site, and realized that everyone was having the same experience as I. I have purchased thousands of dollars of Tiffany jewelry over the last 20 years. 2 years ago I purchased the Tiffany T ring. It has .20 ct. of diamonds, and it was $2,200.00. I had it in two times over the first year, and both times said I didn't think the prongs were very safe, that it caught on my clothes. They inspected, cleaned (by cleaned, I mean steamed, not polished) and said it was fine. Then last year, I lost a stone. So I brought it back, expecting them to replace the stone for free. Are you kidding? No way. It was warrantied for 1 year (really, they never told me that?).
So they said they'd send it for an estimate. I got it back, and it was $220.00 dollars. Ok, this is .20 points of diamond, and there are .58 stones. That means each stone is .003 ct. of a diamond. So I looked it up. I can get a GIA cert ed very fine melee VVS2-VS1 E-F colored stone, 1mm (.005) for $16.80 on eBay, and that's my price. So I would guess Tiffany could get the stone that matches my ring for about $6.00, but they want $220 plus tax and shipping to repair something that should not have fallen out in the first place. Three emails later, they said they will "ship it back to the store 79 miles away from me and I can pick it up." Pick up this, Tiffany=YOU ARE FIRED! I am now shopping for LeVian fine jewelry (Lifetime warranty) and Leo diamonds at Kay's (you can pay a couple of hundred for a lifetime warranty), and you can ACTUALLY SEE the diamonds. Tiffany, it's been fun...
Reviewed June 13, 2018
Recalled item not able to be replaced - After several emails and phone calls I was told because it was a gift there was nothing they could do. Ultimately going through a guest list of about 175 people for my wedding shower was just too much to replace something they put out that was a hazard! After all these conversations nothing could be done...will be sure never to purchase from them and tell everyone one I know they will not and do not stand behind their products.
Reviewed May 21, 2018
Purchased charm for bracelet in London before arriving in Malaysia. Took bracelet to Tiffany & Co. at KLCC to have the charm attached permanently. Was a told, because they do not provide the service in Malaysia (not the consumers problem) the bracelet and charm needs to be sent to Hong Kong at a cost of £30.00 (160myr) to myself. Completely shocked, at having to pay again for something I was sold, which is not fit for purpose. Was I supposed to buy the charm and just look at it in the blue bag?
In the UK and UAE I have never been asked to pay for the charms to be permanently attached. The charm didn't even come with a clip-on hook so no way of using it. Reason for charm to be attached permanently is, I have lost two charms when they were attached only by the clip-on hook, also the blue enamel charms chip within a few months. I feel totally ripped off and this bracelet is best just sat in a drawer and not used. I'll not hold my breath waiting on a response as looking at this complaints' site - Tiffany & Co. #cashcow.
Reviewed April 24, 2018
There is no quality at all, all you pay is the name. At least what you can do is the free repair. You will be telling me the repair is 65$ to get same quality piece (Bracelet). I’m not paying that money because there is no quality!!! So pissed off. And make sure when I come to your store you get my info so then you don’t tell me, “We don’t know if you were here before with this issue.”
Reviewed Feb. 15, 2018
Do not buy anything from this company - they do not stand behind their product or the experience that they pretend to care about. My husband bought my beautiful wedding bands and solitaire engagement ring at Tiffany's. The salesperson was professional and the experience was lovely. 5 years later my engagement band has a broken prong and is in need of repair. The experience has been horrible. The service person was condescending and rude. She advised me not to wear my rings if I don’t have to. Absurd. It took two weeks + for an estimate for repair. The cost is not the problem. In the estimate among other things they actually state that they’ve not yet checked the diamond for security. I don’t trust them. This is the opposite of what I have always believed the brand to stand for and not at all why my husband chose to buy my rings there.
Reviewed Jan. 4, 2018
I have had my Tiffany T ring for years and one day it caught on something and bent open. I was devastated. I immediately went into Tiffany's to have it repaired and they told me it would be shipped to Manhattan to be checked out and I would get a bill for repair in my email. They promised it would be fixed to new condition. Almost a week after they promised to have my repair costs sent to me I got the bill and it was almost $200! This is a $750 ring! I was amazed at the cost to fix a simple gold ring! That wasn't even the most appalling part, they didn't even promise to make the ring like new for that price! The email said it would be "reshaped as best as possible". This is not what the man at Tiffany's had told me.
This makes me worried that the quality of the ring will go down and make it more likely to happen again. For the cost of the repair I expect the ring to be like new again! I was thinking about getting the matching necklace and bracelet but will not purchase anything else from the T collection again. I am very disappointed with the service and I think I've bought enough from Tiffany's. I will not be directing people there anymore, when I'm asked where I bought my necklace or rings I will just thank them for the compliment or share this story. The brand is now tarnished for me.
Reviewed Dec. 26, 2017
My daughter and I went to Tiffany & Co at 727 Fifth Ave in Manhattan. The sales rep, as he was waiting on us, was looking around to see who his next customer might be. It was obvious that he was not paying attention to what my daughter had told him she wanted as when we got back to where we were staying and opened the box the wrong necklace was in the box. My daughter was buying this necklace with money she has earned while putting herself through university. In my opinion, no matter what the salesperson thinks of your social stature, they should give the same service to each person. I have called Tiffany's three times since the transaction took place on 12/19/17. The first 2 times I spoke with someone they told me they would have the sales rep, J. **, call me back.
It is now 12/26/17 and I have yet to hear from him. Although the people I have spoken to have tried to be helpful every one of them has a different opinion as to how this return will be handled. The first woman I spoke to on 12/19/17 said they would send me a return label for UPS through email. I never received the label, I then called back on 12/20/17 and spoke to another woman. She told me we will do an exchange, she would send me the return label via email, when UPS showed at my doorstep they would have the correct necklace and I could hand them my return. I printed out the label when we returned home to PA and read the label. It said I would need to drop the package off at a UPS location. We live half an hour from the closest UPS location.
I then called Tiffany's again and spoke to a gentleman in the shipping department that stated that Tiffany's would not be sending the correct necklace. We would need to drop off the incorrect necklace at a UPS location and they would intern send the correct necklace. This has been extremely frustrating as it seems no one knows what the process is for returns. Had the sales rep been paying attention instead of looking for his next customer we would not have to deal with all of this nonsense. My recommendation for anyone that does want to go Tiffany's is to check your purchase before you leave the store so you will not have to deal with returns.
Reviewed Dec. 16, 2017
Girlfriend purchased ($400+) black braided rope bracelet for me that began stretching and shrinking to reveal a cheap white rope core. The black was only a cheap layer of black braided leather. Instead of standing behind their product Tiffany wanted another $265 to fix it to which we said, "No way, just return it." Appears Tiffany is just a name peddling cheap 3rd party products with no warranties or guarantees. Could have bought the same bracelet from any other supplier for less than $50 so don't waste your time or money thinking Tiffany is any better quality.
Reviewed Sept. 8, 2017
I purchased a Tiffany ring in Las Vegas on 9/3, and tried to return it to Tiffany store in my hometown two days later (as I received a duplicate item for my birthday from my children), and they said the ring was "obviously scratched, and used"!! It went from the store of purchase into the little blue bag and was not worn except when I tried it on in the store!!! So it was worn for all of ten minutes. The manager was rude. I have purchased Tiffany items for my friends and Granddaughter for years. I will never set foot in another store and am disgusted at their return policy and rudeness.
Reviewed July 31, 2017
Recently dealing with the Tiffany Repair Service in Elmhurst, NY. as to repair and servicing a Tiffany Watch. Watch was sent to them for repair and service of my watch. The battery in the watch was not lasting very long and I figured while there they could service the watch and polish it while they were fixing the battery issue in question. Real, they did everything except fix the problem with the battery it seems. So, the watch only was running for a couple of weeks before it stopped. I had paid them for all this work and the main item seems not to have been addressed and all this took them three months to do.
So, upon contacting them again since the repair was under a one year warranty still, I got nothing but accusations, threats of additional charges most likely to be incurred, and cold and rude assistance. So, watch was sent back for the second time. Two weeks later then informed me that they replaced the battery and are returning the item to me. I asked as to what was discovered as to the issue of the battery being short lived of only a few weeks. They did not explain or wanted to deal with that issue. Only said that a new battery was installed and it is working at this moment. The service person did not want discuss any concerns of mine or that I had paid for this repair to have been done months before. All he said was that the watch is twenty years old and watches do not last forever. Plus, they do not maintain watch repair parts for a long period of time, so my watch has no spare parts available to fix it if ever needed to be done.
I take very good care of my watches, but it seems that with Tiffany watches that one doesn't have to do so since the company doesn't ever plan to repair a watch after many years. The end result of this is that customer service at the repair facility are rude and not at all helpful. The take away was that Tiffany is using a repair facility that does not care about the repair work, time it takes, and likes to charge high for the services. Tiffany store touts it has the highest experts in watch repair than others. Well, that is now very much doubtful. The watch repair person seemed rude and could care less to help in any way. It was like we have no parts to repair the watch, it is too old anyway, and if it no longer runs, then too bad.
It seems to me that Tiffany has reduced its quality of its products, contracted out to low level watch repair persons, and really do not care about the customer once the purchase is completed. Tiffany is getting away with ripping customers off now. They are cutting quality and service for increased profit margins for shareholders. I used to respect the Tiffany Brand, but no longer. It is no longer what it used to be. They should start selling their products at Walmart at this point.
I would advise no one to ever purchase any item now from Tiffany. Let alone ever purchasing one of their watches. It is now apparent to me that Tiffany should not be selling watches. They do not have the years of expertise or care for quality when it comes to fine time pieces. I will most likely be purchasing a "Cartier" watch in the near future. At least Cartier watches have been made for over one hundred years and have a long history of it. Their old watches still work and still can be repaired. I had no clue I was buying a Tiffany disposable watch. Tiffany is all about brand name only now and nothing about quality and service. So, everyone needs to rethink ever making a purchase at Tiffany Stores.
Reviewed June 29, 2017
Be aware of its Brussels shop, people working there are indecent, untrustworthy, and in fact, disgusting. I purchased a bracelet this afternoon, paid by an international credit card, and told the sales professional (Helen **) that the item was to be a gift to a friend. I trusted her, and did not check the item before she packed it. I presented it to my friend this evening when we had dinner together. And when we opened the box, I was extremely embarrassed to see that the item had many scratches and signs of wear (how could the ** sold me a item like this, never met a nasty person like her). Anyone interested in buying something from Tiffany, try your best to avoid its Brussels shop.
Reviewed April 30, 2017
My boyfriend surprised me with a pair of return to Tiffany & Co. good and diamond heart shaped earrings. Online they looked beautiful!! In person they were so thin and so cheaply made. The earring actually bent as I was placing the back on the earring while it was in my ear. The earrings were $2100. I wore them twice and people gasped when they realized how expensive they were. They didn't gasp at the beauty but the fact that they thought I was nuts!!! Lol... The earrings looked like bubblegum jewelry. No joke. :(
My mom was on a bus holding me when I was a baby. A lady asked my name. My mom responded Tiffany. The lady said what a beautiful name and said hopefully when she gets older she will be fortunate enough to shop at Tiffany's and smiled. My mom has told that story several times. So I've always wanted Tiffany & Co. jewelry. That pretty blue box and just to make my mom's story that much better. :) Well the box is very pretty and my earrings came wrapped in a pretty white ribbon. Loved the presentation but not the jewelry. I wish they had put the same time and quality onto the jewelry that they put into the presentation of the jewelry.
I shipped the earrings back once the earring back bent on me the second time I had put them in. It's been over three wks and we still haven't received a check for the amount paid or even an email saying they received our return. They do offer free return shipping. You can NOT return any item in a store and get your cash back. Even though they had no problem taking your cash. I will never purchase from Tiffany & Co. again. It's just not worth the money. Very disappointed at the quality and the return process. Still waiting on a $2100 check or even an email. Good luck! I hope you read the return policy before you order. And make sure you purchase from a store and not online so you can see the quality of what you are buying.
Reviewed March 8, 2017
I called to inquire on how much it would be to have a $150 dollar bracelet fixed. The Tiffany disk came off. Imagine my surprise when they told me it would start at $55 and up! That's outrageous! I took it to a very good local jeweler and got it fixed for $15! I'm done spending my money on this place!
Reviewed Jan. 30, 2017
I was given a beautiful Tiffany bracelet as a bridesmaid gift, as this was very special to me I only kept it for special occasions. It broke after the second time of wearing, called customer service who weren't interested one bit! Just told me to pay 60 for repair + P+P (Which is half the price of the actual bracelet). I thought that this could not possibly be right, after all I had only worn the item twice for literally a few hours!!! So I wrote a letter explaining this and what I wanted to be done for this situation to be resolved, Tiffany's of Bond Street sent me a lovely acknowledgment email and to this day, 3 months later & 6 more emails down the line not even a single reply. I have no words for the contempt this company has for its customers. Just before this happened I had my consultation for my engagement ring with Tiffany's. Somehow I feel that my money would be much better spent on a jewelry brand that actually appreciates its customers.
Reviewed Jan. 23, 2017
The brand is overrated. Selection was ok for what I was looking for and the quality is fine. The price is inflated and customer service needs improving. The sales girl did not know the product. She fumbled with the stupid display board, trying to unwrap the pieces inside the cover, hidden from view. The presentation of the final purchase bag was pathetic. Considering the store and the price, tissue paper and ribbon should have been used to wrap up the item. My local jewelry store puts more class and effort in their presentation.
Reviewed Jan. 9, 2017
Manager of Red Bank NJ store rude, did not follow policy, embarrassing and was slanderous, told me not to "roll my eyes" and refused to refund return purchase only $200. Nasty and argumentative and did not follow policy or brand expected/customer service rules or policy. Already complained to Tiffany & CO corporate. No response yet, incident occurred 1/4/17. Sales manager Jennifer ** claimed no GM over her and would not give me contact information. Then reluctantly gave me her card and they wrote "Itay" on back of card for regional manager said has no contact information either. Claimed no cash refund and no cash in store ever, not sure when would be any. Item $214.00 paid cash. Gift xmas wants to mail check 2-4 weeks.
Reviewed Dec. 22, 2016
I buy a lot of stuff from Tiffany. The bracelets are very cheaply made and keep falling apart. They keep charging me $55 for repair every time they fall apart, which is often. It's very cheaply put together and will never buy from them again. It's way overrated.
Reviewed Dec. 14, 2016
I purchased a Tiffany necklace online (first mistake) and a) The chain was not lengthened (like I requested in the notes section) and b) It was done on Nov 21st and I have NOT received ANY credit back yet to my account. I called them about 5 times already, spent $32 to have it shipped UPS overnight only to be told that it was sent to the repairs dept not returns. WHY that makes DAYS of a difference I do not know. P.S. The item was not even worn. Everything was returned exactly as I had received it with the invoice, label etc. I was supposed to get a call back today as to the status of the item being processed and just as I expected...NOTHING. To add insult to injury...NOW I am being told it takes 2 TO 3 weeks to process the return!
EXCUSE ME but this is MY MONEY and I have to BEG for it back with Christmas in a week??? All I can say is as far as THIS goes, BE SURE you want the item, or buy it in the store or do the ordering process over the phone. This has been the worst experience with them I have ever had and I am tempted to contact the BBB. I dunno WHEN this supposedly high end store got so greedy! They have tourists walking out of the store with shopping bags full of items WHY my measly credit means so much to them that they are holding onto it for dear life I do not know. And my debit card company is no help either...but that is another complaint. Be careful people. This STORE IS NOT WHAT IT USED TO BE! VERY DISAPPOINTING!!!
Reviewed Oct. 20, 2016
As a doctor I am very busy! I had received a bracelet from my boyfriend about 4 months ago for my birthday. I was happy to receive it, but as a doctor I change my gloves so many times a day that a bracelet isn't very practical and had decided I wanted to exchange it for a necklace. Due to my hectic schedule of 6-7 days a week I wasn't able to come in until now. The bracelet had been in the box in the bag with the receipt in my closet for months. Completely unworn! I finally came in to exchange it and they said they could not as it was damaged and had micro scratches on it!
As I had mentioned, I cannot wear an item such as this due to my work. Not only that but I make enough money that I do not need to wear a bracelet for four months and then return it! I was told I could not exchange it and they could not help me! I've never been more insulted in my life! Lynette ** was completely unsympathetic and did not even try to listen to me! I will NEVER buy anything from them! Nor will any of my colleagues, patients, or friends & family. Now I'm stuck with a bracelet I cannot wear! After years of school and hours upon hours helping people I'm appalled at how I was treated today as I would never treat any patient this way! Just horrible!
Reviewed July 28, 2016
I understand that jewelry tarnishes after a while. However after I purchased a pair of hoops from Tiffany's and left them untouched in their box in a drawer completely dry and untouched in less than two months they had tarnished to a completely brown spotted color when I went to take them out to wear them. I don't know who would spend that kind of money on such poor quality jewelry. Unfortunately because I bought them on vacation I do not have a Tiffany's near me so I can not go back and exchange or return them.
Reviewed July 7, 2016
My mother, rest her soul, purchased a silver Tiffany charm bracelet directly from Tiffany. I told her it was a waste of money to spend $800 on a silly silver bracelet, which probably only uses $50 worth of silver to manufacture. Oh, but it's a Tiffany bracelet! So that makes it okay, right? No. Last year, my mother passed away and I've been liquidating her estate. Pieces that are easily shipped, like jewelry, I've been selling on eBay. I had placed this bracelet on eBay and had several watchers on it when Tiffany and Co. had the listing removed. They have an ENTIRE task force dedicated to "trademark enforcement," which is a euphemism for we don't want our pieces on eBay because that's one less person buying our crap from us for a ridiculous amount of money.
In any case, I emailed them to ask why. They state it is because my piece is counterfeit. How they can tell that from pictures, I have no idea! I just emailed them back to ask that question. In my experience, a counterfeit piece can only be discerned by taking the piece directly to an appraiser, so how this "task force" has miraculously figured out (erroneously might I add) that the piece I'm selling is counterfeit, I have no clue! I can't wait to see their answer this time around. I will NEVER buy from Tiffany nor will I ever recommend their jewelry to anyone. They have proven themselves to me, personally, to be an unscrupulous company.
Reviewed May 28, 2016
This is the letter I sent to Tiffany & Co. customer service – twice! They never even bother to respond, much less apologize. I have spent too much for jewelry in their stores for the last time. I regret I must write you about the unacceptable customer service I have experienced at Tiffany. In July of last year, I bought a watch as a gift for a friend at the Richmond Virginia, Stony Point Store. The sales assistant, Stella ** was remarkably charming and pleasant; she made my decision to purchase the watch a sheer delight. She was quite helpful about variations and promptly found easily what I wanted and what the recipient of the watch preferred when he also visited the store. The recipient was so pleased with the watch that he waited to inaugurate the watch at his cousins wedding in Ponza, Italy a few weeks later. Unfortunately, when he put it on for the first time, it did not work. I attempted to look at it and seemed to get it to work.
However, it only ran for about 20 minutes and then stopped. I then noticed that the hands were not properly aligned; instead of pointing directly at the 12 when it was noon or midnight, they pointed slightly toward the 11. I was quite embarrassed at giving a defective present. My friend lives near Lake Como and so I suggested he take the watch to the Tiffany store in Milan; it is about an hour away. At the Tiffany store here, he was told it was broken and it would take three months to have it repaired. They would have to send the watch to New York for the repair; this seemed strange to me since I read that the watches were made in Switzerland, whose border is forty-five minutes from Milan. I immediately called Stella ** in Richmond and explained my predicament. She said that if I brought the watch back to Richmond, she would get the watch or a replacement in two weeks time.
My friend then called Tiffany back and explained the situation, five days later. The watch had not been sent to New York. When he asked if the Milan Tiffany Store could send it to Richmond Tiffany Store where the procedure could be expedited, the personnel at your Milan store replied they could not do that. Therefore, I had to make a special trip to Via della Spiga and pick the watch up from the store and take it to Richmond myself the week following. Stella ** managed to get a functional watch for me in record time: less than the two weeks she had promised. When I went to pick it up at the Richmond store I also met Paula ** and Director Kathryn ** who were as helpful, pleasant, and as apologetic as they could be. No one apologized to me in the Milan store or thanked me for helping to resolve a customer service issue that was obviously not their problem.
So to summarize: Tiffany sold me a defective watch and it took four trips back to two stores in two different continents to get the situation corrected over a period of five months. This waste of time is then worsened by the embarrassment of giving someone something new that began life broken, not to mention the chagrin of my friend and me, being treated as second-class clients, which seems to be standard procedure abroad, given what I have read on the internet. What is unacceptable is the approach of the Milan store. In general in Italian society, the customer is at the service of commerce and your personnel or procedures at the Milan store are excellent proof of this cultural difference. It was not their watch. They had not sold it, and they were not willing to go the extra thirty minutes to resolve a situation which they had not created.
They were even slow about sending the watch off, which in hindsight, was fortunate tardiness if not outright inefficiency. In 2014 I bought an illuminated reindeer at Home Depot to put on the balcony during the Christmas season. When I assembled it, the lights exploded and it would not work. I took it back to another Home Depot store with the receipt and they gave me a replacement that worked without any difficulty at all. It only took one extra trip. The customer service at Home Depot is better organized and more oriented toward satisfying their clientele than the international customer service at Tiffany. That much is obvious.
Reviewed May 13, 2016
Hello! In reading through some of the other emails I thought for SURE and CERTAIN I would find others with my same situation!!! My hubby and I both have the keychain with the screw on bead and the oval return to Tiffany tag on it. He has the large one and I the small. We have had them for many years and have had the little screw on bead (ball) come off many times. My hubby has had his replaced twice and now I am in the middle of TRYING to get mine replaced for the second time as well. Now mind you I really am a very laid back person and this IS a small problem but a PROBLEM nevertheless. When I contacted their customer service about this I told them not only did I loss the bead...I lost the tag AND my keys as well. You may have well asked this person to slap her Granny. She started saying that was not their fault on and on and on.
I did not want a new tag or ask for them to do anything about the loss of my keys just a new bead. WELL...at that I was told there would be a charge for the bead and shipping. When I made mention this had happened before and the other reps said they were ALL aware of this problem with the key chains that is when the battle began in earnest. I complained about a charge and was told that anyone with the MONEY to afford Tiffany items should not COMPLAIN about a SMALL charge! Maybe ours were NOT really a TIFFANY product!!! Can you imagine! Perhaps I sound too poor and countrified to get good service from this company. More calls to supervisors, more than 7 emails all say "I am so sorry but I am sorry!" So my keychain lies quietly in my jewelry case awaiting someone who gives a ** from Tiffany to help me! Any suggestions on what to do next? Help me! THX for listening...more than I got from Tiffany! HAHAHA!
Updated review: May 2, 2016
When I first called the first line of salespeople we could not get help. I requested to speak with a supervisor. The supervisor for Tiffany was helpful and very understanding. In the end, we are keeping the ring but only wearing it for special occasions even though it was bought to b worn as a daily wedding ring. It is a beautiful ring and it's not cheap, but it is hard to wear, the diamonds can rub on side fingers, and it a fragile design.
So, in the end, Tiffany's reached out and gave us options. We wish we didn't have the ring to start with but we are keeping it, it's in our wedding photos, videos, etc. so we are getting a simple band for daily wear.
Original Review: April 25, 2016
OMG, I got the sixteen stone ring for my wedding ring, and I can't wear it because it tears up my fingers. It is so pokey and painful to wear. It's like wear thorns on your hands. The salespeople never mentioned how hard this would be to wear everyday. I am very disappointed that Tiffany & Co. would sell a 11K ring that hurts a person. I think they should accept this return, but they won't. I am going to file a complaint with the BBB, and if there is a mad attorney out there that is sick of Tiffany & Co. pulling this style of sales, I would join the class action. Where is the lemon law on selling bogus expensive rings?
Reviewed April 3, 2016
Tiffany and Co. used to be the topnotch. They lost their quality. I bought a necklace for my wife and it tarnished every other day. Yurman and LV and you won't deal with the BS.
Reviewed March 10, 2016
I own a pair of matching engagement ring and wedding band from Tiffany and we don't think one side of a channel was crafted well to match the rest. We communicated with the sales rep and she said, "I can do polish it or do a quick repair at any time for free at any time." But the customer service sucks to hell not only because they now charge a fee to polish their branded rings (not even to mention a repair), but also they blamed me for wearing my engagement ring everyday. I asked why, she said, "because it will be damaged due to everyday wearing". I told her I only wear during the day at work and never wash anything with them on my finger, they are securely placed in my jewelry box in the night. She said still counts, they will be damaged during the day.
I then asked, "do you mean the platinum or diamonds?" She said "both". Excuse me??? Please tell me diamonds are NOT the hardest metal in the universe, please tell me that engagement ring/diamond ring is supposed to be wearing only on the Wedding Day and special occasions. I thought people wear them forever so did your advertisement claims. Plus the uneven channel was spotted after few days we made the purchase!! It was ridiculous how a normal wearing can damage a ring and causing an uneven channel.
Their rings are the most expensive things in the world based on their size & weight. Why can customers not expect the finest quality and the most satisfying customer service?? I've never shopped Tiffany & Co ever since and there are a handful of other brands with better reputation and finer jewelry! Plus well-trained customer service representatives who can provide solutions to an existing problem rather than blaming customer for wearing their beloved diamond rings!
Reviewed Feb. 29, 2016
I lost my Return to Tiffany bracelet a couple of years ago and when my husband went to the US he bought me a new one. When he came back with it, I was really disappointed. He payed almost exactly the same price as I had paid when I bought myself, but now the weight of the bracelet I got was almost one third of the one I had before. It felt like a fake. I was furious. That was one of the reasons I really liked it. It felt solid. Now it feels cheap!!! How come I haven't heard of anyone criticizing Tiffany for this scam!!! No articles found in the newspapers either. I feel cheated. I thought that the company stood for quality. Apparently not anymore. "Angry".
Reviewed Feb. 23, 2016
Completely disgusted with Tiffany & Co. I will never spend another dime there again. In late May, I bought a sterling silver ring which I paid a good amount of money for. It was worn twice since and once taken out of the Tiffany box it was completely ruined. It was tarnished and a ugly gold colour. I have purchased sterling silver jewelry 6 years ago that has been worn often and still in perfect shape. What a ripoff and waste of money and bad customer service. The beautiful ring I purchased now looks like a fake, ugly and disgusting ring you can buy at the dollar store. I will NEVER shop there again. Absolutely appalled.
Reviewed Feb. 11, 2016
Customer Service dept. lady was very rude. Before you put someone on the phone with your customers you need to understand they are the "face of your company" at that moment!! She spoke to me as if I were stupid and her attitude was condescending!! Shame on you Tiffany&Co. When I get this matter resolved I will never do business with this company again.
Reviewed Jan. 21, 2016
It is sad that an iconic American jeweler has stooped to such low, pathetic levels of quality. Once upon a time (less than 10 years ago), a piece of jewelry from Tiffany and Co. was special and worthwhile. I was given a "1997 T & Co." silver ring for being a bridesmaid at my bestfriend's wedding. I was the only bridesmaid in a small wedding, and she wanted to give me something very special. The quality of this ring is outstanding. It's thick, gorgeous sterling silver; VERY HEAVY. She paid in the neighborhood of $250.00 for it.
Fast forward to 2015... I wanted to buy the same ring for my only daughter's Sweet 16 birthday. Paid about $250.00. It is thin, and CHEAP-LOOKING! So disappointing. My hubby purchased a sterling silver necklace and simple charm for me a few Christmases ago. Chain broke once, we sent it back. Tiffany fixed it. Chain broke again, and this time I just went to a local jeweler. He asked how much we paid for it, and said that the quality and workmanship was exceedingly poor; i.e., we got ripped off. NOT BUYING FROM TIFFANY AGAIN. ALL ITEMS WERE PURCHASED DIRECTLY FROM Tiffany and Co. official website or directly from catalog/phone call, so we did not buy fakes. Tiffany and Co., what happened to you?
Reviewed Nov. 27, 2015
I purchased a 20th anniversary ring for my wife. I spent $13,000 for the cobblestone ring. It has had 2 of the diamonds fall out and recently another one has cracked. Tiffany does not warrant their products. The first repairs were required after only 3 months and took 7 weeks to complete. They tried to charge my wife $400 for the repairs, she was extremely unhappy and after extensive conversation they finally conceded to cover it. Now there is a cracked stone and they refuse to repair it. I have purchased an extensive jewelry collection for my wife and she has never had an issue with any of the other brands including costume jewelry. We will NEVER go back to Tiffany and Co for anything and continue to be a negative review for them.
Reviewed Nov. 5, 2015
I've had the best experience and received the highest quality customer service from everyone I've worked with at Tiffany & Co. I order from them frequently as we order a special gift for some of our best customers. I've always received top notch attention to detail and any questions or concerns are immediately dealt with in a friendly and professional manner. I can't say enough good things about working with them, the quality of their products, and the quick and easy service. Thank you!
Reviewed Aug. 24, 2015
My partner bought me a Tiffany bracelet for my 30th birthday. In 3 yrs it has fallen off twice, once down a drain and once in the runner of my car seat, to which it got damaged very easy. But before this the heart link had come off from the toggle. When I took it back to Tiffany's in Manchester selfidges I was told this was not covered as I had had the bracelet over 12 months. To be fair they fixed it but today again it has fell off. I don't understand how they can charge so much for them and they fall apart. I won't be buying any more items from them.
Reviewed Aug. 18, 2015
So roughly after a year of wearing this sapphire/diamond wedding band, 2 of the sapphire have fallen. We took it to the store. After the inspection, they said it's not covered due to sapphire is a softer gem and if you wear it often it will fall off due to activity. Are you serious? Why no one told us this when we bought the ring? If you can't wear your wedding ring at all time, what's the point of having a wedding ring?
Reviewed Aug. 12, 2015
I visited NYC with my little sister last week for my 30th birthday. She went into Tiffany and surprised me with the prettiest necklace as my birthday present. I put it on and wore it for about two hours while we were walking around the west village. Then I took it off, put it back in its pouch and box and I didn't open it again until I got off the plane in England. I haven't worn perfume, haven't worn it in the shower or had any liquids of any sort near it, but it looks AWFUL! The back is badly marked and tarnished. I can't believe it's happened after only a few hours wear. I would expect more of a company with such a good reputation! When I spoke to them they gave me two options, buy their cleaning product or pay them to clean it for me. When you spend this much money on a product you don't expect to be forking out more money after only a few hours wear to maintain its quality. Totally unacceptable in my opinion. Very disappointing Tiffany and Co!!!!
Reviewed July 26, 2015
My boyfriend first bought me a 2 chain bracelet with a love heart and one chain snapped within 3 days so I asked to exchange it and I dealt with very rude and stuck up employees from the Bondi junction store. Also I have received 1 bracelet and necklace on my 21st and both have broken off since. That was 3 months ago... Never again.
Reviewed July 13, 2015
I purchased 7 Tiffany necklaces and pendants with initials as a bridesmaids gift for all of my bridesmaids and was so embarrassed to learn that in under a month, most of the pendants had rusted and tarnished and looked like they were worn for 10 years. I contacted Tiffany customer service and their response to me verbatim was "Because our silver is not coated with anything, tarnishing can occur at any time." Thanks a lot. They should put that on the products before you spend all your money. Also, I will either have to pay $20 per piece to get it cleaned or $50 per piece to get it polished. It really isn't fair that you spend all this money and in no time, your item looks like trash. I have many other silver pieces not from Tiffany's that have never had this issue. I will never be purchasing Tiffany's again!
Reviewed July 6, 2015
My boyfriend bought me a ring from Tiffany's for our anniversary but it was too big so I went in to exchange it for a different size (at Mohegan Sun Casino in Connecticut). Not only was the staff extremely stuck-up and rude, but they sent me the WRONG RING after 5 DAYS of waiting when the claimed shipping would be "exceptionally fast." I had to go back today and order the ring again, hopefully it will be the right one this time...
Reviewed May 22, 2015
I have been a customer of Tiffany's for years. I have shopped online, by phone and at several of their shops including Chicago Magnificent Mile, Indianapolis Keystone and Doha, Qatar. I have always been treated well by their customer service and sales people, especially those in the US. In Indianapolis I was served by a wonderful lady who patiently spent time showing me several keys, looking online and calling other shops until I found the one I wanted as a present for my daughter's university graduation. She was patient as I had to call my international bank to get an increase in my credit limit to purchase the item. In Chicago I have purchased several smaller silver items and was still dealt with professionally. The sales lady noticed I was wearing a Tiffany's ring and suggested I get it polished while I was there. It was done for free.
This year at Mother's Day I called in an order and 3 hours later upon realizing it was the wrong bracelet, I called back. The item had already been packed. The customer service representative apologized that it couldn't be changed now and assured me that mom could return the bracelet with free return shipping. I have never had a problem with any of the jewelry I have purchased at Tiffany's and remain a loyal customer.
Reviewed May 5, 2015
I took my mom and her friend (whom was visiting here from England) to the Stanford Shopping Center in Palo Alto, CA. We were all visiting from out of state. I used to live in the area, and work at that Shopping Center. They have never been to Tiffany's and decided to go in to check out the jewelry, while I waited outside. 3 mins later, they came outside with a very disappointed look. Nobody asked if they needed assistance, and they said that the employees just ignored them. It is a myth that if you look rich, you're more likely to buy Tiffany. You can dress average and still have money. They need to know this. This is not the kind of reputation you would want to have as a business. These employees need to be trained in great customer service. The better customer service, the better the sales!
Reviewed May 2, 2015
Terrible, just terrible. (You really throw your money away if you buy anything from this company.) I sent my sunglass to just put one screw in left handle, it's been on 15 days that I didn't heard about that. When I called they said repair company is a third party "Luxottica". I called their repair service and their customer service, no result!!!! I paid about 300$ for that sunglass and I don't have it yet!!! And service order is : **
Reviewed March 5, 2015
My boyfriend bought me a heart pendant bracelet for Valentine's Day. Within TWO DAYS of wearing it, it looked like I had worn it for years. It is horribly scratched and I am a medical student who mostly sits in a chair and studies! I am very disappointed. It is a first purchase and a last. Bad quality. The chain links look like they are poorly put together too, like I could have melted metal and made them myself.
Reviewed Jan. 16, 2015
On 11/18/2014 I brought 3 Tiffany watches to their Boca Raton Store in Florida for new battery. One was a men's chronometer, waterproof and never used and two lady's watches. I was told these had to be sent to NY because they did not have the proper equipment to put new battery in the men's watch because of the waterproofing seal. I was told it would cost $30 ea. I paid the $90 and they send these to NY. After a few weeks I received one of the lady's watch back. I then called to inquire about the other two. Tiffany did send me an email with a quote of $391.14 for the gold lady's watch. So I called back to find out about the men's watch I was told that this never used, waterproof watch would cost $425 to fix, a total of $816 + the $90 = $906.
I instructed Tiffany to simply return the two watches to me. When I got them back I took them to the Fast Fix Jewelry Watch jeweler at the same Boca Raton Mall and in 30 minutes they changed the battery in both of them for $105 and they both work perfectly. The jeweler told me the men's watch was clean as a whistle and the other only needed a battery also. I have been an antique collector for the past 65 yrs and collected many Tiffany pieces. Louis Comfort Tiffany would turn in his tomb if he could witness what has become of the reputation of a company he was so proud of to bear his name. I propose to have a full report of this situation for the next shareholders' meeting.
Reviewed Jan. 4, 2015
I purchased the Sterling Silver Knot Bracelet in Dec 2013 for a friend. I asked her this year why she never wore it. She was honest and said she was embarrassed to put it on. Upon inspection I was horrified. It was tarnished black. Completely unrecognizable. I presented it to the store at Eton Collection, Cleveland, Ohio in its original box and cloth sack. The clerk refused to replace it. They said they would clean it. FOR A 20.00$ FEE!
I find that in terribly bad form for a jeweler with very high end pricing, do they not stand behind their products 100%??? To be clear, it isn't the $20.00 that is the problem, it is their blatant refusal to provide customer satisfaction. I am a business woman, and make clear I stand for my product and service. My reputation is everything. It is unfortunate Tiffany and Company do not stand behind their products and services. I made it clear I will never shop at Tiffany again. And I will be sure to let my friends and family know of my dissatisfaction.
Reviewed Nov. 25, 2014
I know that if you read all the information for higher end stores and how they treat their customers, those little secret employee meetings will tell you to treat the average Joe customer like they're not worthy of shopping there and that will make them spend more 'just to prove' they can. Sales games. I have a large family and we are always having gatherings. I buy the less expensive items and leave them on the tables for family members just to take home let alone all the other gatherings. Well, if you give Tiffany your business and you buy too much of one item, they 'write little comments' on your account for everyone to read whenever you shop online or in a store.
Now Tiffany will block your credit cards like you're a villain and not let you order online. Make you go to the store. Uh? All because I complained about the customer service in one store months ago; see the previous complaint. The manager of the La Jolla store put all kinds of things on my account and when I was shopping in Fashion Valley, they wouldn't let me purchase 2 of the same items let alone scolded me in front of other patrons! So the next day, I called the 800 number to tell them the manager 'talked' to me about trying to purchase 2 of the same style necklace. They apologized to me but sooner than I place an order, they blocked my credit card....WTF.....Money is money! Why are you selling them if we can't buy them? And what if someone has a large family? Or someone loves Tiffany? Go figure.... I love the Tiffany of yesteryear. This Tiffany is now generic and unprofessional. Avon saved them once and they may have to look at Walmart to save them again. I get better treatment at Walmart and they don't care if I buy more than one of the same items.. :(
Reviewed Oct. 13, 2014
Let start by saying this complaint is for the Tiffany's at Topanga Mall in Woodland Hills, Ca. Horrible customer service. If you don't go in dress like you're going to prom, then they'll totally ignore you and look at you like trash.
Reviewed Oct. 7, 2014
I have owned multiple items from Tiffany's (mostly bracelets and necklaces). My first bracelet was the sterling silver bead bracelet and the chain in the middle broke causing all of the beads to fall off/get lost. The second bracelet I owned was the heart tag bracelet. The clasp on the bracelet broke and fell off of my wrist and I never found it again. :( The clasp broke once before but I was able to fix it without taking it in. The third bracelet is the toggle bracelet. It recently broke (shocker?) and I took it into Tiffany's to have them fix it. They were trying to charge me $70 to fix a little piece of stretched out metal. My sister has a necklace from there that has broken 5 times!!! The least they could do would be to fix the jewelry for free since it is made with such poor quality and costs an arm and a leg. I am extremely disappointed in this company and will be taking my business elsewhere.
Reviewed April 24, 2014
I've had a few bad experiences with the "New Tiffany Management" also. They aren't connoisseurs or trained customer service professionals as they once were. I couldn't even get the email customer service to answer my complaint in which I waited over a month to send because I was so disappointed I just didn't know what to think. And since the manager at the Fashion Valley Mall in Southern California told me if I called the 800 number they will just tell his Operational Manager at the store and it will go straight in the garbage, and mind you English wasn't his native language. All I wanted was to exchange a new purchase because the mail order was the wrong item I ordered.
Well, after no answer from the general email customer service I started to contact the investors. You can find them online if you Google it! And let me tell you if that didn't shake the apples off the tree! My next step after that would of been the BBB but I receive enough satisfaction from the complaint I sent them, finally! If you have trouble with a business nowadays you have to find out who you can leak the truth to and that would be the people that invest in them. Customer service of yesteryear sure is hard to come by these days and it seems all these businesses have losses and losses but do nothing to obtain optimal potential by correcting from the inside....
Reviewed April 6, 2014
I am writing to you today because I had a really bad experience in your store at Dubai Mall, UAE. I bought a Tiffany Victoria™ pendant in platinum with diamonds necklace in Nov last year and sent it for polishing about half a month ago to your store in Dubai Mall. When I went to pick it up, I saw a metal ball and wire inside. I expressed my doubt to **, the gentleman who works in the store. However, he said it is normal and it is nothing, and picked it out. When I got home, and watched it carefully, I saw the edge was kind of rough, not as smooth as it was.
I went to the store today with my friend because I left my own ring there. I told ** my concern to see whether he could solve it because the necklace is a gift and I want to try my best to keep it in perfect condition. However, what he said and how he treated us makes me so disappointed. First of all, I explained to him the problem by using “scratch” which maybe not the right word for the condition because English is not my mother tongue. However I showed him. And he checked a new necklace with a magnifier in the store. He couldn't find any roughness. Then he said he couldn't see because it is a smaller size. He said to me, my necklace is perfect and it is meant-to-be (since when Tiffany downgrades her standards??). But the roughness is so obvious, you cannot just deny.
I tried to tell him it was not like this before. Then he said for sure it was not from polishing but from being worn (I wear it everyday but not filing it with a knife). What we want to see is you try everything to help. If you try and fail, it is fine. I understand there is not always a resolution to all the problems. But I will feel better. However, this gentleman just pretend he did understand what we were saying, and playing wording with me. He makes me feel I am an idiot who does not speak proper English and does not know how to express myself. I was really upset and said “it was not my necklace, it was **”. Sorry for the word used.
He said something like “do you know jewelry” and “how much do you know about jewelry”. I feel really offended. I am not an expert, but I know how my necklace was. I don’t know much about jewelry. That’s why I pay twice or triple the price to buy Tiffany because I believe Tiffany always gives the best jewelry to the customers hundred years after hundred years. Perfect design, best quality, with time nothing changes. I love Tiffany. That’s why I care about my necklace. Literally, he did not say anything impolite. It is the way he said it and how he presented it. I went there for help, but he made me feel I am a big problem and not welcomed. At last, I would like to say Tiffany lost a customer. The bad customer service makes the most shining jewelry dusty.
Reviewed Feb. 24, 2014
We bought a silver heart bracelet from the 5th Avenue store in December 2013. By February 2014, the enamel in the heart had fallen out. Although I was unable to contact the US store (I live in UK) direct due to the website not accounting for a non US phone number, I did make contact with the UK store, who gave me a direct email. Within 24 hrs, I was in contact with the right person. Without quibble she told me that the fault had been identified and rectified with this style of bracelet and within 12 hours had dispatched a replacement plus a cleaning cloth, presented just as beautifully as the original item. This arrived with me in 2 working days!! Incredible service, no hassle, no problem, and very, very courteous. Couldn't have asked for more (apart from the obvious fault!!).
Reviewed Feb. 10, 2014
Bought a 7000.00 ring. Stone fell out and others were cloudy!!! Sent in to be looked at. They contact me and tell me that the ring has over TWO DOZEN damaged stones yet I don't wear it everyday!!!! I was told by someone who works there that the ring has been problematic yet they refuse to fix it!!!! I was told to deal with it. Did I mention I had the ring for less than two years? The company is trash. STAY AWAY!!!!
Reviewed Nov. 14, 2013
Not happy with the Tiffany watch, was repaired once for 400 plus dollars and now a few years later in spite of a new battery from them, it's running slow and the pin comes out when adjusting time. Would not recommend Tiffany watch.
Reviewed Sept. 17, 2013
I wore 3 times a brand new bracelet from expensive Tiffany and tonight it is broken. All the pearls are on the floor... what a shame! What could I do because it is my first purchase and my last of course. Horrible quality made in China maybe?
Reviewed May 23, 2013
I bought a Tiffany watch, and within a year, it couldn't keep time accurately. They recommended battery change and charged me for the service. I thought it was going to work well. However, several months afterwards, the watch stopped working completely. I brought it back in; they said I have to pay over $500 to repair the watch. Moreover, the customer service is extremely poor when discussing the matter. I never imagined a brand like Tiffany could care so little in their brand image. It's almost like a scam with the poor quality item and no service. They should warn customers that their watches will stop working within 2 years before the purchase.
Definitely, it's not a company that's run like a high-end brand or maybe they don't want to be one anyway. Any average retail store had better products and services than them. I am sure if the company continues the way they are, the brand image will deteriorate so bad and won't be able to stand for itself. I'm certainly not going to trust Tiffany brand at all in the future. I'm not recommending this to any of my friends either. This is certainly not a company that runs itself like a high-end brand. Angry customers will eventually make their sales drop so much and be very hard to recover. The company will be hard to survive if they keep on taking advantage of their customers. If anyone needs reference, poor Customer service person involved were Gladys ** at Caesars Forum and Jennifer at watch customer repairs.
Reviewed May 29, 2012
I sent in a necklace (change chain) to Tiffany & Co. to be repaired. The post office person (Paul) packed the necklace in a USPS box and it was mailed. I got a call from Tiffany and they told me I shipped them an empty box. Later, Raymond (customer service) told me that there was no way I could have shipped them my necklace because the shipping box was too small. He told me to call the post office. I wanted Raymond to review video when the package arrived and to email me a picture of the box. He brushed me off and told me to call the post office.
Reviewed March 3, 2012
I ordered a Tiffany pendant online for my wife on February 29. I got it on March 1. When I opened the UPS package (not a box but it’s like glued 2 pieces of cardboard together), the pendant box, gift card, and Tiffany Care handbook all are wrinkled .I sent an email to them to complain about the poor quality box. I got a reply and they said Tiffany has recently implemented a new packaging process that is environmentally friendly. They use a variety of factors to determine the right packaging process for items. Anyway, I never ordered Tiffany again. You don't care about customers, so how come customers will care about your business?
Reviewed Dec. 4, 2010
Beware! I have bought from Tiffany for 3 decades, but no more. They sold me a diamond for over $10,000 which shattered internally without any trauma to the ring. My wife is bedridden and never has had this happen with any jewelry. The full lifetime warranty was a sham. They refused to repair or replace it and claimed it was worthless. I asked them to send me some more worthless settings since they included the perfectly good setting in their statement. They unsurprisingly refused.
No repair, no replacement, not even a ten dollar coupon toward my next ten thousand dollar purchase. Walmart has a better customer service policy than Tiffany. But so do Sears, Kmart, Macys, Lord & Taylor, and Costco. And none of them offer a full lifetime warranty. This never happened with their $150 items. It only happened when I was lured into spending over $10,000. Do not let this happen to you. I lost the entire value of the ring.
Reviewed Aug. 18, 2010
I bought a large diamond ring with a platinum setting from Tiffany's New York for my fiance on our engagement. We recently went to a highly qualified and respected jeweler and jewelry maker who inspected the ring. He found the setting of poor standard in that in the manufacturing process too much platinum had been removed making the diamond likely to fall out. The setting was also not big enough for the diamond. The setting had bubbles in it showing a low grade manufacturing process. Having sent the ring to Tiffany's twice. They have all but said 1. It's a fake. 2 We did the damage ourselves.
They have never admitted faulty workmanship. Nor tried to help in any way. The ring has been to them twice now. Once, they couldn't find it in their system. Now, we have it back and calls to customer services are met with an answering machine to leave a message which I do and no one has called back. I'm now looking at getting more opinions from other professional jewelers in order to build a case against Tiffany's. The jeweler who first alerted us to the problem rang Tiffany's and used professional jewelry maker terms describing the different parts of the ring and the process that had gone wrong in making it and apparently the Tiffany's expert did not understand the terminology of jewelers. This left the jeweler incredulous that such a firm employs or trains people with no knowledge of their trade.
Reviewed Sept. 29, 2009
Reviewed June 14, 2007
I was a repeat customer to their online store. I ordered a ring as a christmas gift, it was the wrong size so, following the return centers instructions I insured it with the post office and mailed it back for an exchange. Short version, it was stolen during shipping, and 3 months later they let me know they wouldn't send a replacementer, after telling me they would. They refused to submit it to the post office so the insurance I paid for would cover it, and by the time they mailed me back the original package and I submitted it to the Post office they refused my claim because it was past the time period allowed for submitting a claim. I'm out 200+ dollars, and not very happy.
Reviewed July 24, 2006
well, first off we have been billed twice each month for 5 months now. we thought first it was a mistake but it kept on happening. this is an outrage!!!!!!!!!!!!!!!!!!!!!! i deserve what i agreed to have its not our problem they need money i got only one thing to say this better stop or u can say buhbye to our accounts and im sure im not the only one to think like this
Reviewed July 27, 2004
In December of 2003 I placed an order online for a mens Tiffany wrist watch with a price tag of $ 1786.13. When I received my order via mail I noticed that Tiffany had sent me the wrong watch. I immediatly called their 800# and reported the problem. They said "not a problem, just return the item back to our return department requesting a return receipt for merchandise from the U.S. Postal Service and we will sent out the correct one. I followed all the instructions that were given to me by Tiffany and now after a ( 7 ) month dispute with Tiffany and the credit card that I placed the order with ( Fleet ) I get a letter by a "dispute analyst at Fleet Visa stating..."the merchant said you mailed them back an empty box" I called them saying I have a signature and tracking # from USPS that "William" at Tiffany signed for and received my package. Plus I have a witness that saw me place the watch in the box, seal it then mail it. My bank then decided to place the original charge of $ 1786.13 back on my account after their investigation. I called my lawyer and he stated the best thing to do is to sue them in small claims court...would this be my best option or should I sue Fleet for taking the side of the merchant instead of their own customer???
Tiffany & Co. Company Information
- Company Name:
- Tiffany & Co.
- Year Founded:
- New York City
- United States
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