Tiffany & Co. Reviews

Could not even get the online customer service to respond. Will NEVER shop there again. They do Not stand behind their product. Make sure you think twice about investing any of your money with this company.

I assumed the quality of the jewelries would be better quality than most jewelry brands, but unfortunately the quality isn’t good at all and the lifetime warranty worth nothing, as they expect you to pay $75 fee for repair work (Which is probably less than what a new piece would cost them). I spent a lot of money on purchasing items from Tiffany for my girlfriend during the last few years. When you enter the store to purchase items, the workers are really nice and welcoming, BUT, if there is an issue with an item. I purchased a bracelet for my girlfriend and the bracelet’s clasp broke, just like that. Anyone with 2 eyes can see just by looking at the clasp that the quality of it is really bad. I can probably buy a new clasp from Amazon in $15 that would be better than this one.

Product quality and customer service are problematic and have been problematic for years. Tiffany's is cordial, just not helpful in a way that resolves the problem satisfactorily. With that I mean, when you sell an silver Elsa Peretti Color by the Yard earrings and necklace in silver with turquoise for $845 and $510 respectively, those stones should not just recolor. At least not within a few years. And mind you, the turquoise stones are tiny. The stones of the earrings and necklace all turned significantly different colors after maybe three years, without overly wear them. When I came back to the store I heard that unfortunately discoloration is just what happens with the stones. That's it.

Bought their T ballpoint pen in 2018. Ink never worked. Tried the cartridge replacement never worked. Just found receipt so tried to get 3 new cartridges. Sent wrong size. Notified them. Haven't heard back in 3 days. Looks like they changed styles and staff didn't even know. Waste of money

I bought an item online and wasn’t exactly what I expected. I ask for alteration and for the cost difference as the change would be more expensive. All a got it a straight NO. No room for negotiation, even if I pay for the changes. Make sure you won’t need any changes or customer services, or be ready to spend fortune for something you may not like.

The platinum of my engagement ring broke after 6 months and the diamond fell off. Fortunately, I was able to find the diamond again (a few months later!!). We brought the ring back for repair… which is 800$ short to the price of the ring itself! And they keep the old platinum band. Total scam, poor quality.

My wife surprised me with a special anniversary ring at the beginning of September. We went in later that week to the Indianapolis store to exchange it for a different ring size, and to take a look at the other men’s ring—which was the one my wife really wanted to get me, but it wasn’t in stock. The Tiffany staff member was friendly and courteous and we sized my finger for another size. All was good! Until they looked at the ring my wife had given me and said they couldn’t exchange it because there were a couple marks on it—I did wear it around the house a few days to see if the size fit well. Apparently when my wife purchased the ring they forgot to mention anything about not wearing the ring or we would be “stuck” with it. So, we went along with the staff recommendation to send it off to get resized, and engraved on the inside, and were told it would be ready for pick up in 3 weeks.

During my visit, I encountered a situation that required assistance, but instead of receiving help, I was met with rudeness and dismissive behavior from the manager. Their response not only lacked professionalism but also made me feel unvalued as a customer. I purchased this bracelet for my son for his graduation and it was only worn 4 times before turning black and the manager told me that this was normal. I explained that it was not normal to need cleaning after only a couple wears without any water introduction or sweat etc. I asked for credit so I could exchange the item for anything of equal value or add some money to get something else and was immediately dismissed by the manager. This is not what I expect from a brand with such a prestigious reputation.

I purchased a 13000.00 dollar men’s bracelet, latch kept coming unlatched, fell off several times. I took bracelet back in for repairs, returned same problem, I give up with them. Had to take to another company to repair properly (1000.00 new latch). Recommend you never buy from this company after they take your money, you no recourse.

My husband purchased a necklace and matching earrings from Tiffany's in White Plains this summer. He bought it three weeks before we left for Europe to celebrate our 47th anniversary. The silver necklace was discolored two days after I opened the gift. I immediately called Tiffany and explained I was in Europe. The person who answered the phone told me to return it to a European store. There were no stores in Majorca, Spain. Finally, a customer service representative told me to return it to the store where my husband purchased it. When I arrived home, it had been six weeks since the purchase, and two salespeople informed me that my neglect had tarnished the silver. The salespeople accused me of wearing perfume, swimming, and sweating. They were rude and unprofessional. A saleswoman remarked about my blessed mother's necklace, which made me very uncomfortable.

When I turned 21, my parents got me the Tiffany Infinity necklace. After graduating college, they completed my set with a Tiffany’s infinity earring and infinity endless bracelet as I do not wear rings. I love the jewelry and wore the bracelet daily, it was a sentimental piece of jewelry. Unfortunately, one day in graduate school I found out it had fallen off at some point. I had it for just around a year. I was devastated and spent days searching and retracing my steps. The bracelet design was no longer being sold and I searched the website frequently to see if the design would return.

I ordered a pair of expensive earrings online, would have wanted to pick it up in store near me however there is no option for where I am because of the limited availability of the item. So I opted for 2-day delivery so it will fall on my day off. I was waiting the entire day for the item to arrived only to find out that it will be delayed for a couple of days which falls on a work day. The courier cannot give a delivery window when I reached out to them and told me that they received the item within the cut-off time. For an item so expensive they couldn't stick to their promised 2-day delivery.

Unfortunately my Wife's Tiffany Bean necklace broke twice! First time we got it repaired, then the repair broke but it fell off and we couldn't find it. Tiffany will not repay or warranty their own faulty work here. DO NOT BUY TIFFANY PRODUCTS! If this is their approach with already a repaired shown in the history, they do not stand by their products. The quality is clearly gone and they're trying to gain margin by increasing price and cutting value based on brand name. Hopefully this saves people the trouble and avoid this purchase.

Very disappointed in Tiffany & Co client service. I went into my local Tiffany store (Woodland Hills, CA) to purchase an earring screwback. I paid $50 for what I was told was a set. After month of not receiving, I went into store to check on status only to be told that they are discontinued. And that the price was only for 1 earring back. I then reached out to Client Services via email and advised to call for replacement only to be treated very rudely by a condescending woman who was not helpful. I asked for another rep or supervisor to speak with and advised there is no one else. I cannot believe for how much people spend on this jewelry that we cannot even get decent customer service. Do better Tiffany - looks like you are losing at what is very important to customers...and that is excellent customer experience.

Wish I could give a ZERO!! My husband bought me the rose gold T bracelet for me and the hinge would come undone for no rhyme or reason so within months of the purchase I took it back to the Domain store in Austin Texas and they charged me several hundred dollars to fix it! Once I got it back it didn’t take long for it to fall from my arm again and this time I was not aware. I called the store and their national number and THEY DID ABSOLUTELY NOTHING!! HORRIBLE QUALITY AND HORRIBLE SERVICE. All over the internet the T bracelet has had the very same issue but not only they have taken responsibility but they continue to sell an expensive bracelet that will fail no matter what you do. STAY AWAY FROM THIS DISHONORABLE JEWELER.

Shopping at Tiffany’s used to be a great experience that- sort of- justified its overpriced products. Now it feels like a fast food experience. I got a bracelet for Mother’s Day and decided to exchange it, while taking my daughter’s bracelet to fix her broken clasp. They said it was by appointment only and they only had an appointment in two months. If you have a certain volume of sales, then you have to expect a bigger volume of customer service, so employ more service people! Overall the experience didn’t feel luxurious.

Bought a bracelet for my daughter's 18th birthday (Love Struck). Overall, it looks flimsy and cheap. The gift was late and did not arrive on time. The bracelet length was way too short even for my daughter's skinny wrist. I do not understand why measurements given in sizing chart are so confusing-there is no way anybody can use xs or s if the m is too tight! On top of it being late, now I have to send it back to replace the chain for additional fee of $75 and waste another few weeks. This is ridiculous given the price of the product. Overall, will not do this again. For the combined expense I could have purchased tons of way better products on Etsy.

I just had my 4th bracelet break. My husband, my father and mother, and a lot of my close friends have been buying Tiffany’s for years. Over the last few years, the quality has just been subpar at best. The product is beautiful, but I’ve had so much trouble in the last couple years with bracelets breaking. You take them to the store and they want to send them off for a quote to repair. The last 3 bracelets I have were quoted at $150 apiece to repair. This last time I refuse to let them send it off. I will be taking it to my local jeweler, who I trust, and will have it repaired. But, none of us will be purchasing at Tiffany’s again anytime in the near future. There are so many other jewelry chains that create beautiful products and will back it up as far as quality. I am very disappointed.

Beyond disappointing quality and customer service. Bought T1 Hinged Bangle bracelet and it was unclasping from the beginning. Returned it for repair at Tiffany but nothing was fixed and the bracelet kept falling off. Went back to the store and was told that it happens with these bracelets. 4k bracelets!! Then, lost it. Store manager and “customer support” did absolutely nothing about it.

Very poor quality. How cone that the only chain I had from Tiffany among dozens I possess, got all rusty as if it's the cheapest thing on Earth? All of my silver necklaces are like new, but the Tiffany one. Ridiculous, given how much they charge for their trash.

I had a very bad experience with Tiffany's policies. I wanted to exchange two gifts given to me, and because 30 days had passed, I couldn't do anything about it. Please, considering their prices, they should be more considerate with this policy. We are talking about jewelry, not perishable products. I will not be buying anything from them again.

If I could it 0 stars I would! But is not possible! DON'T BUY FROM THIS PLACE! Beware!! I have a bracelet that was worth $1,000! In less than two month, the bracelet fell off and got lost!! I called the company and all they say was, "Oh so sorry"! Try to ask your insurance house company for some kind of refund.. Are you kidding me? What type of answer is that???? Or, put insurance to your Jewelry? Whattt! Who has the money for that???? At least not the working class people! I can’t believe this! Other places give you a store credit or even a percentage off to buy another jewelry! Really really crappy! Beware!! Don’t buy anything from this people.

I was so impressed by the service and customer service of Yen at the Lenox Square Atlanta location. My appt for jewelry cleaning was at 1:00. My bracelets were cleaned and I was done by 1:15. Yen was so pleasant and professional. I will use this location again.

I ordered a white gold bracelet online. I was told to expect it in a week. I received an email that then said not to expect it for a month which I was ok with, still will get it before xmas. It finally comes and it's the wrong bracelet, not even close to what I ordered so can't give it as my gift. I emailed and told them what happened. They get back to me 4 days later and ask for a pic which I send. They gave me a solution of keep the bracelet I didn't order along with a 10% refund off the price to which I said NO, I want my bracelet that I paid for. Now it's been 4 days. After sending numerous emails they won't get back to me. This is a large company who can get away with this but I still don't have my bracelet. Terrible for the consumer.

On Nov. 17, 2023 I place an online order for a Padova bubble blower. 3 initial engraving. Two week turn around. After 2 and a half weeks, on Dec. 3 I called to inquire about the status and was flat out lied to saying it had shipped, but no FedEx tracking number was available. Was told it would be sent to me soon. On Dec 4 I called back to client services and spoke to Lauren and was told that it was at the processing center and had not been engraved yet because they had questions, and had been trying to get in touch with the store it was shipped from in Houston, Texas because it was not available at the service center, and they had not gotten a response from the Galleria store.

I went to a Tiffany store on 12/2/2023 in Tampa Florida at the International Plaza. I left my diamond earrings to be cleaned while I shopped in the mall. When I picked up my earrings one of the earring backs was broken and would not stay on the earring. When I dropped off the earrings the lady examined my earrings and could see that both studs were in great working condition. I asked for a replacement since it was not broken when I dropped off my earrings. I was told that I would have to purchase one for $120.00 plus tax, ($129.00). I have bought many pieces of jewelry over the years and have spent thousands of dollars at Tiffany. I am extremely upset with Tiffany for treating me this way. At this point I will never purchase another Tiffany product again. I can't believe that Tiffany would treat a long time customer this way. I purchased the earring back because I felt as if I had no other choice, because I cannot wear the earring without a back on it.

I am in awe of the horrible reviews of this company. I had my own awful experience but had no idea so many others have experienced the same. Tiffany and Co should be so ashamed of themselves for charging high dollar costs and providing essentially no customer service. My boyfriend does not shop online EVER, so he called Tiffany's 800 to order a bracelet for my birthday. After spending over $700 for a charm bracelet and an engraving on the heart charm, Tiffany advises that it's not exchangeable for the next size up. My wrist is large so the standard medium doesn't fit. I wrongly assumed that I could just call Tiffany and get an easy exchange for the large and they would transfer the heart charm to the larger size. Oh no.

I am sorry to read so many negative reviews. At the contrary, I had a great experience with Customer service. The name of the lady who answered on the phone is MELISSA, she was so nice and friendly. I was looking for a silver clips to add to a charm for my bracelet. Well, I called her yesterday afternoon and I got it this morning, she shipped it overnight. Thank you so much, I am sorry I didn’t ask the last name, but I hope she will recognize. She was wonderful, five stars. ⭐️ ⭐️

Quick to take your money but poor services afterward!!!! Recently, I’ve had issues with one of your local store representatives Bryan **. My husband and I purchased wedding bands and rings and was told we can bring it in to have it resized free of charge. In the meantime, my engagement ring's prong broke, and the diamond fell and needed to be fixed. I also asked about getting my diamond wedding ring cleaned and he had instantly rejected my request. I went to Tiffany's location in Las Vegas and was able to have my ring cleaned there without any issue.

3 diamonds fell out in less than 2 years. 1 fell out less than 2 months after purchase. I attempted to get money back and was met with the same response, “you have to bring it here for repairs. We can’t give you any money off. If you outside of Tiffany for repairs it’s on you” and on and on it goes. I let them repair the first diamond and it took 2 months to get back, and they wanted to charge for it! I had to argue my way to get it for free. I wasn’t going there for the other 2. They won’t take money off the bill even though I have spent $600 for repairs. They are unhelpful and customer service means nothing to them. They are only about the money. I will never go back and encourage everyone to stay away from them! Their rings are not worth the price. They think they have the best, but don’t. Platinum is known to bend, but they will argue about that, and not give the truth about the metals they use.