Tiffany & Co. Reviews

A group of friends bought a pair of Return to Tiffany heart earrings as a gift. Since I had something similar already, I wanted to exchange the earrings for similar price or higher priced item. I spoke to 2 people at the Topanga store & 2 people at customer service number provided and none of them were remotely helpful. I was told to ask for the receipt. Given it was a generous gift, I was not going to tell the group, I did not like their gift & wanted to return it. The other option they gave me was to go through everyone's phone number & email address to see who purchased it. Had anyone of these people checked my husband and my history, they would've seen we were long time customers. Given I was willing to put more money towards another item, none of the people I spoke to were helpful. Miraya on chat was actually quite rude and accused me of lying!! Terrible company. Will not buy or recommend to anyone else.

I bought my daughter a necklace as a special Christmas gift. She wore it a handful of time and it broke. I called customer service and was told it was beyond 30 days and there was nothing they could do. I sent pictures to show the piece was defective and they refused to assist in any way. I will NEVER recommend Tiffany's or purchase anything from them ever again. The quality of their products are terrible. They are overpriced and have unprofessional customer service.

I ordered a bracket as a Christmas present for my wife, only to find it was delivered scratched and tired-looking! It’s beyond me how this would slip through Tiffany’s quality control but it did. My wife went to the Aventura store to look at alternatives, and make an exchange. Rather than making her feel welcomed and valued as a returning customer, she received a cold greeting, had to explain the situation to two different sale associates, to just be dismissed and told there was nothing they could do and she needed to call customer service!!!

I have owned my Tiffany Tesoro Chronograph watch for a quarter century. I purchased it as a legacy to pass to my son. The watch needed minor service. Tiffany tells me parts no longer exist. Their motto Tiffany "stands the test of time". FALSE. Profoundly disappointed.

So I ordered 2 items from this company and my experience has been Horrific! The first item came and I needed a bigger size, so I took it in store to exchange. Second item I had engraved with initials of my deceased family members and it arrived with scratches across entire piece!!! When I returned piece there was no communication about return process at all! I sent item back on 9/6. It arrived on 9/7 and no one sent acknowledgment of item. I had to call on 9/13 to inquire about item. Then they said they can't give me a new one only buff out because it was engraved. Even though I paid for hand engraving, so I can't possibly understand how this happened. Terribly DISAPPOINTED in this company. Will never order ANYTHING from them in life again.

I purchased this chain in September of 2020 thinking it would be a quality product that I could pass on to one of my daughters or granddaughter. 21 months after purchase, I am having it repaired. I was surprise when two of the beads rolled off while simply shifting the necklace to reposition it on my neck. This is not the quality product expected. The $400 price tag is far too much for this caliber of workmanship. The company does not stand behind its product. Politely offering to fix a $400 necklace that should not have broken, at a charge to the customer of $60 to $120 is not a good solution. Do Not Waste Your Money.

I wore my necklace twice since I've had it. The second time it fell off of me and I've lost it forever. It was fully clasped! For $2,700 I highly do not recommend this necklace. The strand of sterling silver that it came on it's very very cheap.

Bought this beautiful ring and matching bracelet. The ring got caught and stretched out of shape in less than a year. They would not repair without outrageous fee unless it was a more expensive product it was 1500.00. Now it has broke in half and they will not honor the break repair because it is over a year old

I have the T ring, in black steel. Visually, it became my favorite ring. DON’T BUY IT. The black wore off very quickly. When I went back, in person, to the store my husband purchases all my jewelry at, they shrugged and said “You’re stuck with it. It can’t be fixed. And Yes this happens a lot.” I get maybe it can’t be fixed. So here is the true solution: Don’t sell it. Shame on you, Tiff.

So I purchased the return to Tiffany beaded bracelet. And I have to say that I do love the bracelet. The pinned it came off of the bracelet so I had to take it in for repair. It took about three weeks for the bracelet to come back and the repair seems fine. I wore it but then I put it back in the bag and decided not to wear it until the weather broke some. Put the bracelet on and again depend it breaks off.

When I received my heart charm bracelet ($500) as a gift I was delighted with it until I noticed that the links weren't connected properly. After much run-around, I was provided with a pre-paid return label so they could correct the defect. Weeks later I receive a notice that they are holding my bracelet hostage until I pay 80+ dollars, including $20 shipping and handling. I paid it because I want my bracelet back but it's disgusting that after paying $500 and receiving a defective item that I have to pay for it to be fixed. In their email they referenced fixing scratches. I only wore the bracelet once and never asked them to fix any non-existent scratches. I simply wanted them to fix what they did wrong. I will NEVER buy Tiffany again and advise that everyone else spends their money elsewhere.

I received a necklace for Christmas 2021. Values over 1000 dollars. It is April 2022 and the heart charm on the necklace has broken. I went to Tiffany’s in West Edmonton Mall to get repaired. I was told there was a cost of 160 dollars to fix. I have not even had the necklace for 6 months. If I had caused the break there would be no problem but it just fell apart. The manager at the store treated me like I was a low life. I had come straight from work and I wear scrubs at work. So no I was not dripping in diamonds or Louis Vuitton but I am still a regular customer at the store. Never again will I ever shop there. Their jewelry quality is junk as this is the 3rd piece that has fallen apart on me.

My husband was given a Tiffany watch which was waterproof, for diving. To change the battery, they have always sent it to their headquarters and returned it with a new battery, free of charge. The service was always exemplary. However, this year, they directed me to send it off, and pay postage, and told me that I would receive it back within three weeks. It was four weeks before I heard from them with a quote for a price to change the battery of $70...? There had been no explanation that there would be a charge, nor that it would take this long to even give an estimate?? I still do not have the watch back, despite several calls and emails, and hours on hold each time, and it's been seven weeks. It's not worth buying this brand, there is no service given at all, and for the money, it would be far better to go elsewhere.

I would have given 0 stars if I could. I own two of the Return to Tiffany Heart Tag Bead Bracelets, and have had issues with both bracelets, and even more issues dealing with the company for repairs. Both bracelets have broken at least once, but one bracelet has broken 3 times now. The first two times, I was willing to pay the fee to get the bracelets repaired. They informed me that if the bracelet broke again within a certain timeframe, they would repair or replace it for no charge. I got my one bracelet repaired in July 2021 because the chain snapped and needed to be repaired. I paid a pretty decent fee for that repair. Not even a year later, the heart tag fell off entirely out of nowhere (did not snag on my clothing, did not get pulled on, nothing.)

I'm sure many people have noticed Tiffany's quality is not what it used to be years ago. If you have silver jewelry you bought from them in the past compare it to your recent purchases. I bought a beaded bracelet with the little heart charm in Tiffany's teal 4 years ago. Decided to purchase same bracelet with the pink heart charm this year. In the store, I did not notice a difference but once I got home and got the older bracelet out I was surprised by how light the new bracelet was compared to the older one. The beads are smaller on the newer one, mind you it is the same bracelet. So we are still paying the same high prices, price increases and we are getting less silver and lower quality. That bracelet was my last purchase from Tiffany's, truly their quality is not what it used to be.

Bought two T bands with diamonds in summer 2019 at Greenwich, CT store. Within 6 months most of the diamonds fell out of one of them. Emailed the saleslady - she told us store closed for COVID and that she would contact us when open. She did not. Emailed her again two months later - she did not answer. Stopped wearing the ring and forgot about it. Finally got around to returning ring in person in December, 2021. Salespeople accused us of the damage but took ring for 'repair estimate'.

I have always purchased from Tiffany’s and with Covid-19, their stores being by appointment only and back and forth with customer service this is the worst experience I’ve had. The quality and customer service is not what it used to be. I supposedly spoke to a manager who only gave me her name as Tamu, didn’t want to provide her full name and she was so rude. She accused of the mesh bracelet being worn and scratched, when Tiffany’s had sent us the wrong size twice.

It is terrible service I have encountered in the store at 68 West Colorado Blvd @ Pasadena, CA on 10/23/21. The staff called ** who served me treat me at nothing. I will need to pack the bracelet (return from Engraving Service) by myself and also when asked for the empty box. She claimed that this is exemption for this time as she said that we as the customer should get the box when we have make the payment. (The box actually has given back to the another lady when I send for the service.) This is my 1st time bought the item which costs me 1K in Tiffany & Co but end up deserved this kind of "Customer Service". I would not come back again!

We bought a chain and personalized charm as a 16th birthday gift. Within two months of wearing it on and off, removing when sleeping and showering, the chain broke. We were asked to send it back for repair… received an email asking £50 and stating “ WORN, TARNISHED, SCRATCHED, CHAIN BROKEN“. For such an expensive item, I would expect better quality and certainly not being asked to pay when it is still under warranty! I was also been told no refund can be made on personalized items! Shocking! I will certainly NOT recommend buying a Tiffany… so sad for our daughter to have a gift she can’t wear!

This is what almost $500 gets you when you go shopping for an anniversary gift at Tiffany & Co. These jade & gold earrings were 6 months old when fell apart. When I brought 'em back they asked me if the earrings had gotten wet? I asked the sales women if Tiffany & Co was selling costume jewelry as I had never seen good jewelry get destroyed when it got wet... They told me it would be no problem to fix, just leave the earrings and another $350 and they would take care of it for me!!! Now this was not the first piece I had ever bought from them, but it would sure be the last. In short, don't shop at this overpriced costume jewelry house.

ABSOLUTELY APPALLING CUSTOMER SERVICE: I bought my daughter the Return to Tiffany® heart tag toggle bracelet for her 18th birthday, at the beginning of May. It kept falling off, because the bar was not long enough! One day, around Christmas time, it falls off yet again and the main link, that holds the bark just fell off! I rung Tiffany Customer services. The lady was very apologetic and helpful and told me I could either post it back to them for repair, OR return it to a store. I did not wish to risk putting it in the post, seemed one extra unnecessary risk (they post it back to you, that would be worrying enough). Anyway, she said there would be no problem returning it to the store and did not give any deadline.

Very bad products. Bought an expensive necklace for my wife bday. Necklace went black after 2nd wearing and we are not able to return or exchange it because 30 days passed even though first lady from customer service I spoke with was willing to take the return. Due to vacations we missed the 7 days window on shipping label so called again to request another label. Second lady I spoke with did not help at all and said they won't take it back or even exchange it. I am really surprised they are still in business. You can buy better jewelry in a convenience store. NEVER again

My husband bought me a necklace for my birthday. The chain broke within 30 days. I have a Tiffany store 15 mins from my house. I went on two separate occasions to try and get my chain fixed and was ignored both times as though I was invisible. No one would help me. So I opted to take care of the repair via Tiffany.com and filled out the form and paid to have it shipped to Tiffany in New York. I shipped via USPS with priority shipping which is tracked and insured. I put the broken chain and heart charm in the teal Tiffany box. I put the teal Tiffany box inside of a Ziploc bag. I put the Ziploc bag inside of the USPS box.

Less than a year ago, I ordered and gave my daughter the 18" beaded chain in sterling silver. While I was clasping the necklace for her, the last bead that attaches the clasp to the rest of the necklace broke. I sent the necklace in to Tiffany and Co. for repair and was told that I would be charged $75 for the repair. Even though I purchased it less than a year ago, I was told to keep in mind that sterling silver is a soft metal and that the breakage is normal wear and tear. I was even told that it broke because it was "yanked," which is not true. My daughter is 17, was very careful with that necklace, and only wore it a handful of times on special occasions; it broke while I was clasping it for her! The quality (and service) is not what I expected from the Tiffany and Co. brand.

I received the infinity blue enamel bracelet for my birthday a year and a half ago. The top piece of the blue enamel piece fell off so I brought it to the Tiffany’s store to have it fixed. It was sent to New York and they emailed me a quote of $55. I processed payment with my credit card to just receive another email with another quote of $225! I called and spoke to them in person. I said this is poor quality and unacceptable for them to charge me this much where I might as well buy a new bracelet! The associate said she would talk to her manager then called me at a later time to say the charges are valid! I told them to send my bracelet back to me and I would never buy anything from them ever again! I went to the store to pick up my bracelet and told him the same thing! All they could say is “I’m sorry to hear that.”

During the summer I purchased a rose gold chain link bracelet that was 7,900.00 after taxes. Since I am super athletic every day, I only wore it on special occasions literally three times in 6 months. I noticed that the clasp was loose and that the interior two bars inside the clasp had a strange bend to them. After spending close to 8000.00, I was so upset. I called customer service to see if I could exchange it out, but they insisted on me sending it in for a repair and to be reviewed. I sent the bracelet in immediately, dated 3/1/2021. I have only received one email confirming they have received the item. There is zero communication and I have to be the one calling them about a returned item explaining to them that just fixing it ruins the authenticity of the very expensive 6 month old bracelet.

Tiffany's will always be the gold and diamond standard! Tiffany solitaire diamond rings without a doubt sparkly more than any other diamond, and the evidence can be seen with the naked eye by comparing a Tiffany diamond against a non-Tiffany diamond of the same cut, color, and clarity. Who doesn't want the most sparkly diamond ring?!?

The silver tarnishes faster than any other silver. The company promised to clean jewelry. Now it is charging $35/piece of jewelry to clean their crappy jewelry. When this was brought to their attention, they said it is fair market value. Their silver is overpriced crap and to charge us to clean it is ridiculous.

Not impressed. Stopped by today to have my mesh ring serviced. One small mesh area is raised, clearly a defect. I was informed it is a $100 charge. That seems like terrible customer service. Your jewelry shouldn’t do this with normal wear. Sad to say goodbye.

I paid way too much for a graduation present for my daughter. The Tiffany green enamel necklace. One year later it looks dark brown and there is no way to clean it. It is permanently dark brown. Tiffany and Co will not fix or replace it. What a disappointment. What a waste of money.