Swarovski Reviews

Bought a pair of earrings for my wife which unfortunately she didn’t like and wanted to exchange. Returned to the shop less than 7 days with earrings in original plastic packaging, assistant in store was helpful but called manager (Hazlina) who said no exchange - company policy. Would not listen to my pleas that still in plastic and unopened. Very disappointing experience, last time I shop at Swarovski. Avoid buying if chance you will need to exchange.

Updated on 12/09/2019: UPDATE: I have been emailing pictures of damaged goods since Nov. 16. I have sent 12 emails. I have NOT received any response. This company sure has changed. They used to be so reliable, trusted and eager to please customers. NO MORE. DO NOT, I REPEAT, DO NOT SPEND YOUR HARD EARNED MONEY ON ANYTHING MADE BY SWAROVSKI.

I bought a watch and then it started discolouring after 13 months and the warranty department is telling, "We dont cover for strap." Even the dial part started discolouring. They dont have any answer for that. Please dont buy any products from them. They are horrible. Worst service and worst watch.

To support a friend, I purchased a necklace at a home sale for a considerable amount of money and it broke after two wears. I attempted to contact the salesperson, who supplied the wrong e-mail address. After 3 months, I finally spoke to her about a replacement. I was told to send it back. I did. I was then informed that the lifetime protection would cost an additional $25.00. The necklace was not worth that amount, as most of the "jewelry" was not.

I have many Swarovski items, from all the colors of the pens that were made to chains to figurines to rings and chains even the Hello Kitty chain and bracelets. The wings of my butterfly figurine broke off, my one rings crystal fell off, I lost my remix bracelet that was bought for my 21st birthday because the magnets failed and fell off and I didn't notice because the bracelet is so light and dainty. The ring my boyfriend bought me for my 21st birthday changed colour after 3 months near the main stone despite me not letting water or lotion or anything near the ring. 2 of the stones turned green as well within a month of having it. I followed all the care instructions but still this happened. I have over 20 Swarovski items but I will never buy another one after this incident. Absolutely disgusted.

I'm a regular customer who never had returned or replaced a product. The first and only time I needed a repair on my remix bracelet, Swarovski lead me in circles trying to find how I can get the bracelet repaired. I worn the bracelet only 5 times. One night I fell asleep with it on and the wire string snapped off. It was within a year and I still had the receipt so it should have fallen within Swarovski's warranty period. I went to the local store and informed them that I purchased the bracelet at the Swarovski in Macy's. They said since I wasn't in their system and it wasn't purchased there, they couldn't do anything and to try Macy's instead.

I bought ring online directly from Swarovski. The first time I wore it, 3 stones fell out. Then each time I notice more and more falling out. The only way to get it fixed is to go to a store and see if they will replace it. There are no stores in Louisiana so I was told to go to Texas or Florida store. Then when I told them what happened they said they do not cover wear and tear. Terrible quality product. Love the ring, but can't wear anymore. Also the silver coating coming off and turning copper.

My boyfriend bought me a Swarovski necklace for my birthday. About a month later, the chain became detached from the pendant. Both the store where he bought it and customer service told me they do not cover chains in their warranty. If a crystal had fallen out they would replace it but they do not have the capacity to fix chains. It would be a very simple repair and if the links weren’t so small I would fix it myself. It baffles me they do not stand by their products and one would think the entire necklace could be repaired or replaced if necessary. Otherwise, they should only sell the pendant. Will never shop there.

I got a gift for my bday of Oct 2017, and had to move the week after. I was going through my jewelry bag, and found the box, of a pair of earrings, that never were used, and when I went to the store, here in Montreal, the person who "greeted" me did not even bother to ask, in what exactly I needed help with, they just looked at the receipt, and said "we cannot do anything" and walked away... Any other jewelry store would have try to find a solution, this store did not even bother to do anything. The customer service employee was judgmental by my appearance. If you want good customer service go to any other Jewelry store, and definitely to not set in a Swarovski store.

A relative gave me a Swarovski bangle for Christmas 2018. Early march I noticed one of the large crystals from the end of the bangle missing. I had only worn this maybe 5 times. I contacted customer service. They advised me they won't help without receipt. Costco - who have good customer service - replaced this for the purchaser. I asked Swarovski if I can mail the item to them. No I need to take it in person to one of their boutiques. Nearest is 100 km and 2 hours away. I bet if I do go there they won't have someone able to help. Also as I explained this would cost more in gas than the item is worth. I guess my relative should just take it back to Costco for a refund as the bangle was one they only carried for Christmas.

I am a regular customer of Swarovski crystals and I bought many charms which the company says they are bespoke and exclusive. These charms are beautiful and charming. However, they easily unfasten from the bracelets! I’ve lost two of my Swarovski Remix Collection, doing nothing, I was walking on street and then I noticed the lack of the charms on bracelet. They fell and I didn’t see! This was a loss because they were brand new and here in Brazil we pay a very high price for one of these! I reported the situation to one of Swarovski store salesperson and she simply told me that the staff could not do anything for me and my loss. I tried to contact them by Swarovski Group website, but they do not even offer a platform dedicated for customer’s needs and services. I used to love Swarovski, but I’m disappointed now!

I timely returned a purchased to a store with a receipt. At the time of return they gave me the return receipt with zeros on it and said that I would get the whole amount back within a few days. As it turned out, they do not refund sales tax (over $300 in my case). Do not do business with this unethical company. Shame!

I am a regular client of Swarovski as well as regular patron to this store at the outlet mall I went in a minute ago to show them an expensive necklace which I bought from Swarovski last year. The sales lady Connie insisted that I produce my receipt of a year ago in order to help me service the necklace. Are you kidding me that I have to produce a receipt of one year ago when it was during my last trip in St Augustine - a holiday purchase.

I was a regular and never returned a product. I placed an order during their sale time and found I could not log in at checkout. I tried multiple times to retrieve my account but just could not get the email to reset my password. It was a very long and frustrating process and finally I had to use Paypal to check out. I was very sure that I only checked out once (because Paypal is very different from your credit cards and requires login every time). A few days later, I got two orders and found I was charged twice. So I contacted their customer service for return. They told me I can return it in store but it was too far away. So they said that I had to pay for the return shipping. Because they don't cover it. Perfect, huh??? I have to pay for their system failure! After years of customer loyalty, all we got is degrade in quality and service. Good job Swarovski!

I live in Windsor Ontario and I purchased a necklace as a Christmas gift for someone who lives in Calgary Alberta. I specifically asked if the recipient did not like the necklace could she exchange it. I was assured that would not be an issue and was provided with a gift receipt which I gave to the receiver as well as the original cash receipt. Guess what??? When the recipient went to exchange the item, the store refused to do so. And when customer relations was contacted, I was pretty much told that the return policy can vary from store to store and refused to take responsibility. I believe this company needs to revise their mission statement so that it reads: "Swarovski adds sparkle to everyday life with products and inefficient services... Do not expect anything from us after we have your money." Just stating one person's opinion!!!

I purchase an item for my wife which I decided to return for a more expensive item. I went to the Swarovski store and they accepted the return and told me I should receive a credit back to my credit card in 3-5 business days. It has been 14 business days and I still do not have my money back. After numerous interactions with customer relations they still have no idea when I will receive my money back. Do not do business with this company. After they take your money, you do not exist.

Please don't buy from this cheap company. My husband bought me two necklaces. They had a good exchange policy (meaning if the stones fell off they can replace with original box, etc.). Once I got the new necklaces, after good care, the stones still fell off!!! They are pricey and their products are definitely not worth it. 2nd, please read... If you buy earrings, make sure you absolutely love them because they are FINAL SALE! Even if you didn't even take them off the box they are not to be returned. I don't understand the policy because they allow people to try them on at the store. How's THAT hygienic? Lastly, the sale consultant failed to tell me they were final sale. That's the last I buy from this cheap company.

I wish I had read reviews online before purchasing from them. I had a long layover in Copenhagen airport and a Swarovski beautiful ring caught my eye. It was a little pricey at about 120 Euros but I purchased it thinking I'd have it for years to come. Less than two weeks later (12 days to be exact), I noticed that one of the very tiny crystals has fallen out of the setting and is lost. I contacted customer service and was informed that because I didn't keep the receipt, it can't be repaired without the usual repair fee. I offered to show them my bank statement of the purchase but they wouldn't accept that.

The company finally agreed to give me the refund, after “reviewing” the case again. However they were only interested in reviewing the case and offering a refund after I had told them I planned on writing bad reviews about them and complaining. Amy did reply very quickly and sorted out the issue fast (after I said the complaints thing), so I’m giving credit where credit is due.

This has been the worst experience I ever had with a company that does online. Customer is not first. Internal slow processes to correct the order was not done that forced me to cancel my order. Upon cancelling my order, I did not get my money back on time and now I can't buy another item from a local shop. I have to wait for refund without a specific date provided. Support can't give any confirmed date for refund and has no power to serve customer other than stalling. I was not able to speak to manager to resolve the issue. If you can't do online business get out of it. I am also filing a BBB.

I have several jewelry pieces from this place, all of them have several missing stones. These items cannot be repaired if I don't take them to a store. I don't live near a store so I'm out of luck with having these items repaired. Customer service have no remorse for these type of issues and need to work on pleasing their customers.

Due to a faulty design of these earrings the pearl falls off the ends of them. They said that, however they also said there is nothing they can do for me. I'm out $80.00. That's all see ya. Sure pisses me off.

I have been collecting Swarovski crystal pieces for many years and have a lot of the retired pieces. The first limited edition piece they put out was the Eagle. Unfortunately whether you leave it in the box or put it out on display the wings eventually come off. That is because in designing their very first large piece they neglected to take into account the weight of the wings. So, after a while the wings started coming off. The response I received was that product has been discontinued. I know that because I know it was only made in 1996 but if a company is supposed to be a crystal maker why couldn't they find a way to fix their design flaw?

Awful customer service. They deserve 0 stars. I wish I would have read reviews online before I purchased in their store at Somerset Mall Troy. Users are not exaggerating when they say their customer service is awful, and they absolutely will try to blame the customer and not return the purchase. I am planning my daughter's wedding and while on store tried to reach her on the phone as I was not sure of my choice. The sales person assured me you can buy and return if it doesnt fit with the outfit. And yes after few days I went to the store and told they cannot return because the merchandise was worn.

Customer service is trash, bought a set of jewelry at the Duty Free and can't exchange for a wristwatch in any UK store! Told I have to travel down to Czech to get it returned!!! Absolutely ridiculous.

I collect Swarovski Crystal Figurines. Many of them have been given to me as gifts, so I don't have receipts for them. I have the full Train with all the cars. All but one car has had a wheel come off. I have the airplane and one of the propellers came off. I have the large Pineapple and the gold top came off. I wrote to Swarovski and they told me that I need my receipt or that they will repair the pieces for $90.00 each. I wrote to the headquarters and I have not received a reply. Very bad service and quality if you ask me.

I made an online purchase for a phone case. I noticed that it processed 2X. I called their customer service line right away. I was told it was a ghost transaction and it should not go through. I also called my bank as they told me that the verification process failed and it should not go through. Somehow Swarovski still managed to process two purchases. I called them and asked them to transfer my call to a manager so they asked me a bunch of questions and finally transferred me.

I have many pieces of Swarovski jewelry and have never needed repairs until purchasing the Remix line (online) with magnetic closures. I have altogether 10 pieces, 3 each for 2 necklaces, and 2 each for 2 bracelets. Because the magnets on the bracelets seem to not hold well, I had a jewelry store add safety chains on them, at extra cost. One of the necklaces has lost a stone after only 2 months. When I contacted customer service twice, each time I was told to bring it into a Swarovski store so they could evaluate the item. I live hundreds of miles away from a retailer, which is why I purchased online in the first place. I am very disappointed with the lack of customer service and thought this was a reputable company. I will not buy their products in the future. Don’t order online from them.

I recently got a Swarovski remix bracelet as a birthday gift and within 2 days, the magnetism failed on me and caused my bracelet to fall off when I was outside. Since the bracelet is so dainty, I didn’t even know when it dropped off my wrist. I’m really disappointed in the quality of the product when this bracelet costs $149. @Swarovski is this how you make your so-called ‘quality products’? I don’t understand how the magnetism could fail on me so easily. It fell off my wrist not once, not twice, but 3 times when I already clipped it in properly. I’m not expecting anything from this review, I just hope future customers of yours read this and reconsider their decisions to buy from such a company. Please, make quality products.

Bought a brand new watch online and it was delivered with a dead battery. Had to replace battery at my own expense. You would think they would have ensured that the product had a new and functioning battery in it before shipping. Avoid.

We were at the Atlanta International airport May 21, 2018 and my husband bought a bracelet as a surprise gift for me at the Swarovski shop on the E Concourse. At the time he purchased this gift no one in the shop asked him if he wanted a small or the large size. They did not tell him that they were a franchise type of shop and that the gift could only be returned to them. Also, they did not tell him there was a 14 day return policy. This seemed ludicrous to me since it was at the busiest airport in the world and we were going to be overseas for longer than two weeks.

I have been a long standing member with Swarovski. I have even gone Innsbruck Austria but I have to say right now I am very disappointed and dissatisfied with them. I own at least 40 pieces and have always love it. It was time once again to renew my membership and I always do three years at a time which is $99.00. I wrote a check and put 99.00 put in the line where I have to write it out. I wrote, "Nine hundred and ninety-nine," so an overpayment of $900.00. I have spoken to customer service three times over 3 weeks and have been told they are looking into it. I sent them a copy of the check front and back. Just got off the phone with them and they said it would be another week. At this point I would like to cancel my membership but they told me I cannot even cancel. UGH!!

Extremely rude manager of store. Chastised us for only having packaging and no receipt. Would not be accommodating in any way. Have purchased a lot from this store and sent a lot of my friends, no more. So stupid, I have been in customer service my whole life. This is not what you do to good customers. Very disappointed, do not buy jewelry here, they do not stand by it. Be warned!!!

Placed an order - supposed to arrive at my home Jan 2nd. Changed address on UPS to access point 2 minutes away. Jan 2nd at 7 pm. Never arrived. Called UPS. Got it shipped to my work for next business day. Jan 3rd arrived at access point that I couldn't get to before it closed. Got access point to give to business neighbour as I was going to arrive after they closed. Within the week, placed another order. Sent it to the closed store. Call UPS to confirm delivery, package never made it on a truck and they can't find it. Travelled from Oakville to Concord to attempt to retrieve in a snowstorm. Ended up damaging my vehicle in an accident because of the bad weather. 700 in repairs! Package eventually found 2 days later and arrived at store.

I made a complaint about price of one of Christmas ornaments. Store price 449.00 Polish zloty, Internet 499.00 plz, but catalog (many in the store) 339.00 plz. Representative called me next day, asking what happened, which I did tell her and I was promised to be contacted back in few days, well it's almost two weeks!!! Shame, shame you would think you deal with serious people, it's a joke. I will contact now social media, it's not right to miss guide customers, I should get the catalog price. I am very disappointed and unhappy. Sent many emails in between, no response.

Before ordering eight items online, I contacted Swarovski customer service to make sure that eight gift bags will be included in the package. A woman said that I definitely receive the same amount of gift bags, as the number of items I am going to order. Finally, I received ABSOLUTELY NO gift bags. When I contacted customer service again, they said they are unable to ship me just gift bags "because the order is already being processed". They offered to visit a local Swarovski store and request some gift bags even when I said that I am unable to visit their store. Customer service representative repeated again and over again that I have to visit their store.

Having been a dedicated customer for Swarovski jewelry for so many years, I recently had a very disappointing experience, first with the service in Swarovski store in Bethesda, MD. I bought a pair earrings for over $150.00 but when one of the earrings got damaged, I took it to the Bethesda store and got very poor service from the salesperson. She took my information and sent in the earring in for repair and then after about two weeks, I got a call to come and pick up my earring. When I got there, I was told the earring was not repairable and that I should call the customer service if I needed to complain. The sales person was extremely rude and unprofessional. I have been communicating with the consumer service for now two weeks and the final decision from Swarovski was that they cannot repair or replace my $150 earrings.

Sold us jewelry and quoted a 14 day return policy. The items were not returnable and we were not told this at the time of sale. They use deceptive sales practices and don't care about the customer. Manager was useless and only cared about her sales numbers. Don't shop here.

Had bought a beautiful ladies pink pearl watch for my wife from Duty Free in Europe. With full warranty / booklet / receipt / stamp... The works. In the rush we did not see there was a damage to the strap, and we took it to an outlet store to get the warranty repair/replacement for the leather strap. Guess what. Firstly we were told Warranty is not valid in USA for items bought overseas. Secondly the strap is not covered (so I asked them show me where it is mentioned that only mechanical, glass is covered, and leather strap is excluded... Which they could not). The staff and management were both haughty and rude and would not listen. So sent a long detailed message to the corporate customer service, did not get a fair response. I will end up buying for a new leather strap and getting it all fixed at my expense. I must say a terrible customer service organization from an above average crystal company.

After purchasing a bracelet from Swarovski Toronto Bloor store. The link broke, and the store said it's not repairable, and refuse to replace it because only the crystal is under warranty. I called their customer relations department, the person took the call told me to shut up before I could finish. It was an insulting experience. I will never shop there again!

I visited the Swarovski store at Columbia mall Maryland today. I left the store very upset. The reason for my visit was to have my angelic gold tone ring stones repaired. I explained to her I do not wash my hands with it or wear it every day. The associate advised me that there would be a $50.00 fee because it was purchased more than a year ago. She made it clear to me that it was custom jewelry and these things happen. I have a hard time with having to pay this high fee. So I left the store with my ring. Swarovski should have a better warranty if they want people to continue purchasing their products. I have the rare rings in white and gold tone as well. Some of these stones have fallen out too. Due to my experiences, I will never purchase Swarovski jewelry again. How disappointing because I really like the styles.

I purchased my ring a year ago. I came back to replace it a couple months later due to crystals falling out. Then my 2nd ring just broke apart, I noticed that it was glued together. I went in to complain and all the store wanted to do is give me store credit. I don't trust the products in this store. I'm done with coming back and forth. I don't want to be trading my wedding ring in every 6 months. NOT SATISFIED.

I purchased an item online. It was damaged due to defective packaging. As it turns out their return policy online states something very different than what is on their packing list. Basically you have to return the item and they will refund you. If you still want the item you have to repurchase it. VERY different than what their website says. Hopefully they will figure this out before someone takes their feedback to another level other than their "customer service department." I also discovered that the website and the brick and mortars are "different companies." Not sure how accurate that is or what that even means. I will continue to purchase in store as that is where I receive the best service, even though that is slipping as well. If you took a peek in my jewelry armoire you would like I own stock in the company. This experience has caused me to start looking other places...

Extremely knowledgeable sales staff. Friendly and efficient. They know you are paying for quality and they deliver. The price may turn some buyers off, but you get what you pay for. My wife absolutely adored the pendant I bought for her and that gift has paid off in a number of ways. Swarovski has a long history in their field so it stands to reason that they would produce a large array of items. While there are a tremendous amount of choices, the sales staff did an excellent job of helping me make the perfect selection. As I mentioned before, genuine Swarovski items often carry a premium price tag. However the name alone carries weight and their products live up to the hype. Seldom is this true these days! Slept sculpt hand crafted jewelry! What more do you need to say. The lineage of this company and its prestige around the world are completely and entirely justified. I would challenge anyone to find more perfect crystal than can be found with Swarovski!

Not the Swarovski store itself, but with other retailers like Michaels. The items are locked in cases in the stores and there are hardly ever any salespeople to help you take a closer look. It is very hard to find out specific beads in the color or size that you need in regular craft stores. You mostly have to order the items online. These beads are beautiful and color fast, but I'm just not convinced that the price should be so expensive. You're basically paying for the brand name at approximately 6-10 dollars for a small pack. Meanwhile there are other Austrian Aurora Borealis crystals that are possibly even sturdier than the Swarovski beads and they are so much cheaper. They are high quality. The only issue I have with them is that they break very easily if you are making earrings or other wire jewelry.

When I took the item back so it could be repaired I was told that it was my fault. The stones fell out and it was not their responsibility to repair items "damaged due to negligence by the customer". The selection was amazing. There was every style and color to go with anyone's taste/wishes. There was every type of item imaginable. Unfortunately, the price range was unbelievable. If the item I purchased would have been the quality that I was led to believe that it was, the price would have been acceptable. I did purchase it. But with the item literally falling apart, the price was too much. The quality left much to be desired. As I mentioned earlier, the stones fell out during the initial wearing. I wore the item when I went out to dinner. I was just sitting, eating my dinner, when the stones fell out, one by one.

Jewelry are good. You can choose from regular priced or sale. Browse over watches, necklaces, rings, earrings, bracelets, charms, even smart phone cases, pens and other fashion accessories. They have products on sale. Almost 50% but only while stocks last. Sale is online or in the store. Browse watches or jewelry or accessories on sale. They have been designing since 1895, so I'm guessing the quality is good as it is over 120 years. They also use new technology and they claim they are the leader.

Customer service was above and beyond what I expected. I needed to purchase a gift and the salesperson was extremely helpful and made suggestions within my budget. Extensive selection of jewelry and I was able to find something I liked. The purchase was to be a gift for my niece's graduation and I wanted it to be very special. I chose a very simple but elegant necklace at the suggestion of the salesperson. I was working within a budget and was still able to find something beautiful. The necklace had matching earrings which my niece went back and purchased after I had given her the necklace. It is a beautiful set. I wish I was able to buy the set in the beginning but this make it a little pricey. But I feel it is worth the extra money for such quality. I could have gone somewhere else and spent less money but the quality and the beauty would not have been there.

When I called in the customer service girl was very prompt & friendly & knowledgeable. She knows what she is talking about. She knows her "stuff", she knew a lot about the Hewlett and wanted me satisfied. Their product selection was ok but could have a bigger variety. The selection they do have is all very similar and it makes it hard to choose from. They have very good products at a low price. The quality is great. It stands up and holds great. It's a very good quality for a reasonable and cheap price.

I returned an item to this company. It took at least two weeks of me waiting to see, hear anything back from them regarding the receipt of the return. Finally I called and they said it would take another two weeks before I would hear if they had received my return. Two weeks later they sent me an e-mail stating they had received my merchandise and that they would issue a refund, BUT it was going to take them another two to three weeks to refund the money. I cannot for any reason understand why would take so long to refund a product they had already received. I paid through my PayPal account but the same held true with a credit card. To date 2/25/14, THEY STILL HAVE NOT returned my money. Very very dissatisfied with this merchant. I will never order from them again. Be aware if you return something back to SWAROVSKI.com. This company will take a month if not longer for you to receive a refund. BAD PRACTICE!!