Swarovski Reviews

I was placing an order which kept getting cancelled for some reason. I wrote an email but the customer service never got back to me. I contacted the live chat, the person on the other end was not helpful at all and kept saying that there is no information he could provide. I tried to contact them at the number that comes with their automated response, which no one ever seems to answer. This is probably the worst customer service encounter I have ever had.

On November 15, 2019 I purchased an engagement ring from the Swarovski store in the Altamonte mall in Altamonte Springs, Florida. I made it clear that it was an engagement ring but they never told me they have a 14 day return policy. ONLY 14 days. Something they should have made clear knowing I was getting it to propose when I felt the time was right. Not to mention I wouldn't have known that until I had already purchased it. They went over all the other policies and warranties but never mentioned the return AT ALL.

My cousin bought me a pair of pearl/ crystal earrings as a bridesmaid present. A couple months after the wedding the pearl came detached from the earring. I even got it replaced but it broke again so I can no longer wear the earrings. Then my boyfriend bought me a crystal ring for Christmas 2018 and literally a chunk of half the crystals just fell off the ring this morning. I will no longer be buying from Swarovski, their products are so cheap. Do not buy jewelry from here. It's not good quality.

DO NOT, and I say that loudly order anything from this website. I ordered a bracelet from them next day air, it has now been 5 business days and no bracelet. I have called many times and have been placed on hold for over 30 minutes each time. They claim to have a live chat, hilarious no-one live to chat with?? I have also sent 3 customer service emails, response I get is to call the number which no-one seems to answer. I have been charged for the bracelet, yet still no bracelet. It's almost like there is no-one in customer service! I wish I had read the reviews on this company before I became enticed with their jewelry, also apparently there are no returns unless it is damaged? Horrible company, now let's hope my bracelet arrives.

My mother and I visited this store over Boxing and and left humiliated and discriminated against. We stepped into the store with no clear idea of what to purchase, so one of the employees handed us a catalogue. As my mother was looking thru to pick a pair of earrings, a sales lady arrogantly stole the book and told us that the books are not meant for customers. Later we were humiliated by another sales lady insinuating that we were about to commit theft. We left the store disappointed and with bad taste. I believe one of the sales lady is Simran. Please avoid this store and spare yourself the disappointment.

I recently went to the new Swarovski which opened in my area. I purchased a ring there which after a few days of wearing it, it was rough on my finger and kept snagging on my clothing. I unfortunately didn't read the fine print on the receipt as they ask for you to return their items in the original box. I returned to the same store and asked for an exchange for another ring. I had bought my daughter a ring as well so I used her box to return the item with my receipt and the ring. The sales person said they could not return or exchange the ring because it was not returned in the original box. The salesperson said they could not return or exchange it because they could not resell the item since I didn't have the original box. The original box literally had a sticker on it which could have be printed out and stuck on the same box. A multi-million dollar business that can't return or exchange a ring because they won't print out a simple sticker to place on a box.

Had I realized that Swarovski has such despicable reviews, I never would have recommended my husband buy me a tennis necklace for a milestone celebration. I loved it until the crystals start falling out. After the first repair of 4 missing crystals, yet after a embarrassing grilling to try to prove that it was my fault, I continued to wear it often with my business work attire. After a few more crystals fell out and discoloration of other crystals, I was subjected to more grilling. Swarovski ultimately refused to repair my necklace because of "wear and tear."

Bought a pair of earrings for my wife which unfortunately she didn’t like and wanted to exchange. Returned to the shop less than 7 days with earrings in original plastic packaging, assistant in store was helpful but called manager (Hazlina) who said no exchange - company policy. Would not listen to my pleas that still in plastic and unopened. Very disappointing experience, last time I shop at Swarovski. Avoid buying if chance you will need to exchange.

Updated on 12/09/2019: UPDATE: I have been emailing pictures of damaged goods since Nov. 16. I have sent 12 emails. I have NOT received any response. This company sure has changed. They used to be so reliable, trusted and eager to please customers. NO MORE. DO NOT, I REPEAT, DO NOT SPEND YOUR HARD EARNED MONEY ON ANYTHING MADE BY SWAROVSKI.

I bought a watch and then it started discolouring after 13 months and the warranty department is telling, "We dont cover for strap." Even the dial part started discolouring. They dont have any answer for that. Please dont buy any products from them. They are horrible. Worst service and worst watch.

To support a friend, I purchased a necklace at a home sale for a considerable amount of money and it broke after two wears. I attempted to contact the salesperson, who supplied the wrong e-mail address. After 3 months, I finally spoke to her about a replacement. I was told to send it back. I did. I was then informed that the lifetime protection would cost an additional $25.00. The necklace was not worth that amount, as most of the "jewelry" was not.

I have many Swarovski items, from all the colors of the pens that were made to chains to figurines to rings and chains even the Hello Kitty chain and bracelets. The wings of my butterfly figurine broke off, my one rings crystal fell off, I lost my remix bracelet that was bought for my 21st birthday because the magnets failed and fell off and I didn't notice because the bracelet is so light and dainty. The ring my boyfriend bought me for my 21st birthday changed colour after 3 months near the main stone despite me not letting water or lotion or anything near the ring. 2 of the stones turned green as well within a month of having it. I followed all the care instructions but still this happened. I have over 20 Swarovski items but I will never buy another one after this incident. Absolutely disgusted.

I'm a regular customer who never had returned or replaced a product. The first and only time I needed a repair on my remix bracelet, Swarovski lead me in circles trying to find how I can get the bracelet repaired. I worn the bracelet only 5 times. One night I fell asleep with it on and the wire string snapped off. It was within a year and I still had the receipt so it should have fallen within Swarovski's warranty period. I went to the local store and informed them that I purchased the bracelet at the Swarovski in Macy's. They said since I wasn't in their system and it wasn't purchased there, they couldn't do anything and to try Macy's instead.

I bought ring online directly from Swarovski. The first time I wore it, 3 stones fell out. Then each time I notice more and more falling out. The only way to get it fixed is to go to a store and see if they will replace it. There are no stores in Louisiana so I was told to go to Texas or Florida store. Then when I told them what happened they said they do not cover wear and tear. Terrible quality product. Love the ring, but can't wear anymore. Also the silver coating coming off and turning copper.

My boyfriend bought me a Swarovski necklace for my birthday. About a month later, the chain became detached from the pendant. Both the store where he bought it and customer service told me they do not cover chains in their warranty. If a crystal had fallen out they would replace it but they do not have the capacity to fix chains. It would be a very simple repair and if the links weren’t so small I would fix it myself. It baffles me they do not stand by their products and one would think the entire necklace could be repaired or replaced if necessary. Otherwise, they should only sell the pendant. Will never shop there.

I got a gift for my bday of Oct 2017, and had to move the week after. I was going through my jewelry bag, and found the box, of a pair of earrings, that never were used, and when I went to the store, here in Montreal, the person who "greeted" me did not even bother to ask, in what exactly I needed help with, they just looked at the receipt, and said "we cannot do anything" and walked away... Any other jewelry store would have try to find a solution, this store did not even bother to do anything. The customer service employee was judgmental by my appearance. If you want good customer service go to any other Jewelry store, and definitely to not set in a Swarovski store.

A relative gave me a Swarovski bangle for Christmas 2018. Early march I noticed one of the large crystals from the end of the bangle missing. I had only worn this maybe 5 times. I contacted customer service. They advised me they won't help without receipt. Costco - who have good customer service - replaced this for the purchaser. I asked Swarovski if I can mail the item to them. No I need to take it in person to one of their boutiques. Nearest is 100 km and 2 hours away. I bet if I do go there they won't have someone able to help. Also as I explained this would cost more in gas than the item is worth. I guess my relative should just take it back to Costco for a refund as the bangle was one they only carried for Christmas.

I am a regular customer of Swarovski crystals and I bought many charms which the company says they are bespoke and exclusive. These charms are beautiful and charming. However, they easily unfasten from the bracelets! I’ve lost two of my Swarovski Remix Collection, doing nothing, I was walking on street and then I noticed the lack of the charms on bracelet. They fell and I didn’t see! This was a loss because they were brand new and here in Brazil we pay a very high price for one of these! I reported the situation to one of Swarovski store salesperson and she simply told me that the staff could not do anything for me and my loss. I tried to contact them by Swarovski Group website, but they do not even offer a platform dedicated for customer’s needs and services. I used to love Swarovski, but I’m disappointed now!

I timely returned a purchased to a store with a receipt. At the time of return they gave me the return receipt with zeros on it and said that I would get the whole amount back within a few days. As it turned out, they do not refund sales tax (over $300 in my case). Do not do business with this unethical company. Shame!

I am a regular client of Swarovski as well as regular patron to this store at the outlet mall I went in a minute ago to show them an expensive necklace which I bought from Swarovski last year. The sales lady Connie insisted that I produce my receipt of a year ago in order to help me service the necklace. Are you kidding me that I have to produce a receipt of one year ago when it was during my last trip in St Augustine - a holiday purchase.

I was a regular and never returned a product. I placed an order during their sale time and found I could not log in at checkout. I tried multiple times to retrieve my account but just could not get the email to reset my password. It was a very long and frustrating process and finally I had to use Paypal to check out. I was very sure that I only checked out once (because Paypal is very different from your credit cards and requires login every time). A few days later, I got two orders and found I was charged twice. So I contacted their customer service for return. They told me I can return it in store but it was too far away. So they said that I had to pay for the return shipping. Because they don't cover it. Perfect, huh??? I have to pay for their system failure! After years of customer loyalty, all we got is degrade in quality and service. Good job Swarovski!

I live in Windsor Ontario and I purchased a necklace as a Christmas gift for someone who lives in Calgary Alberta. I specifically asked if the recipient did not like the necklace could she exchange it. I was assured that would not be an issue and was provided with a gift receipt which I gave to the receiver as well as the original cash receipt. Guess what??? When the recipient went to exchange the item, the store refused to do so. And when customer relations was contacted, I was pretty much told that the return policy can vary from store to store and refused to take responsibility. I believe this company needs to revise their mission statement so that it reads: "Swarovski adds sparkle to everyday life with products and inefficient services... Do not expect anything from us after we have your money." Just stating one person's opinion!!!

I purchase an item for my wife which I decided to return for a more expensive item. I went to the Swarovski store and they accepted the return and told me I should receive a credit back to my credit card in 3-5 business days. It has been 14 business days and I still do not have my money back. After numerous interactions with customer relations they still have no idea when I will receive my money back. Do not do business with this company. After they take your money, you do not exist.

Please don't buy from this cheap company. My husband bought me two necklaces. They had a good exchange policy (meaning if the stones fell off they can replace with original box, etc.). Once I got the new necklaces, after good care, the stones still fell off!!! They are pricey and their products are definitely not worth it. 2nd, please read... If you buy earrings, make sure you absolutely love them because they are FINAL SALE! Even if you didn't even take them off the box they are not to be returned. I don't understand the policy because they allow people to try them on at the store. How's THAT hygienic? Lastly, the sale consultant failed to tell me they were final sale. That's the last I buy from this cheap company.

I wish I had read reviews online before purchasing from them. I had a long layover in Copenhagen airport and a Swarovski beautiful ring caught my eye. It was a little pricey at about 120 Euros but I purchased it thinking I'd have it for years to come. Less than two weeks later (12 days to be exact), I noticed that one of the very tiny crystals has fallen out of the setting and is lost. I contacted customer service and was informed that because I didn't keep the receipt, it can't be repaired without the usual repair fee. I offered to show them my bank statement of the purchase but they wouldn't accept that.

The company finally agreed to give me the refund, after “reviewing” the case again. However they were only interested in reviewing the case and offering a refund after I had told them I planned on writing bad reviews about them and complaining. Amy did reply very quickly and sorted out the issue fast (after I said the complaints thing), so I’m giving credit where credit is due.

This has been the worst experience I ever had with a company that does online. Customer is not first. Internal slow processes to correct the order was not done that forced me to cancel my order. Upon cancelling my order, I did not get my money back on time and now I can't buy another item from a local shop. I have to wait for refund without a specific date provided. Support can't give any confirmed date for refund and has no power to serve customer other than stalling. I was not able to speak to manager to resolve the issue. If you can't do online business get out of it. I am also filing a BBB.

I have several jewelry pieces from this place, all of them have several missing stones. These items cannot be repaired if I don't take them to a store. I don't live near a store so I'm out of luck with having these items repaired. Customer service have no remorse for these type of issues and need to work on pleasing their customers.

Due to a faulty design of these earrings the pearl falls off the ends of them. They said that, however they also said there is nothing they can do for me. I'm out $80.00. That's all see ya. Sure pisses me off.

I have been collecting Swarovski crystal pieces for many years and have a lot of the retired pieces. The first limited edition piece they put out was the Eagle. Unfortunately whether you leave it in the box or put it out on display the wings eventually come off. That is because in designing their very first large piece they neglected to take into account the weight of the wings. So, after a while the wings started coming off. The response I received was that product has been discontinued. I know that because I know it was only made in 1996 but if a company is supposed to be a crystal maker why couldn't they find a way to fix their design flaw?