Swarovski Reviews

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Overall Rating2.2 out of 5
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Swarovski Reviews

ConsumerAffairs has collected 76 reviews and 216 ratings.

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Reviewed May 10, 2023

I purchased 2 pairs of these for my daughters for last Christmas. One didn't care for them so they're still in the box. They still look perfect. The other daughter liked hers a lot and wore them most every day. They tarnished and dulled. While I purchased in August, they were gifted at christmas so it's been only 4 months of wear since they were new. She tried to clean them with the same jewelry cleaner that she cleans her wedding band in, and it destroyed them completely. Swarovski did tell me that they would replace the earrings BUT that they're not to be cleaned with any product. They also stated, during a chat, that they should not be touched, used around lotions, hairsprays, etc...attaching picture. My takeaway: if you want to just look at them in the box, they're very pretty.

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Reviewed April 25, 2023

I sent my wedding ring to the Naples location for repair in August 2022. However, to my dismay, the ring was lost during the repair process. Despite numerous attempts to recover my ring, both through customer support and direct contact with the location, I have been unsuccessful in locating it. The Naples location has acknowledged that they lost my wedding ring but has been unable to provide me with any explanation for how this happened. As a result of their mistake, the only alternative offered to me was to receive a ring of similar value. However, this has proven to be a difficult option as the style of my original wedding ring is no longer available, leaving me with very few replacement options. This has been a very disappointing experience for me, as my wedding ring held significant sentimental value, and I have not been able to recover it or find a suitable replacement.

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    Reviewed Jan. 17, 2023

    Tried on bracelet in the display case and showed it to my husband. We decided to purchase bracelet and sales clerk took box out. I asked if it was the same bracelet and she told us they were all identical. When we got home we discovered it was not the same bracelet. I called the store and left a message. My husband, who saw the bracelet on my wrist, went back to the store the next morning to exchange it for the one I tried on. We were told that the one I tried on never existed. They even removed it from the display case. We were stunned. Got our money back and will never shop there again. Store is in West Farms Mall, Farmington, CT.

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    Reviewed Jan. 1, 2023

    I purchased a ring from Swarovski in August of this year. I was told at the time of purchase that there was a two-year guarantee on all of their pieces. Since I purchased the ring it has tarnished and the integrity of the material is no longer suitable for wear. I returned to the store where I purchased the ring and was flat out refused a refund although the product was damaged through no fault of my own. I contacted customer service and have been dealing with them back and forth for over a week with no resolution in sight. I have filed a complaint with numerous agencies including the better Business bureau of Massachusetts. I will next go directly to the corporate office in Rhode Island if this is not resolved. I simply want a refund for the ring that has become tarnished. I have the receipt & original box. I am also a member of the "club."

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2022

    So I purchased several hundred dollars worth of this jewelry at a party my friend hosted. Was told by the sales rep that the jewelry doesn't tarnish and has a lifetime warranty. Wore the bracelet I purchased maybe ten times total over the next several weeks and it tarnished. I reached out to the sales rep who said I would have to pay $25 to have it replaced. Sorry but how is that a warranty? This was just a few weeks later? Overpriced junk is what this jewelry is. I reached out to customer service and no reply to date.

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    Customer Service

    Reviewed Feb. 15, 2022

    Bad customer service. It was my colleague's birthday and I placed a order online. They promised delivery same day. I got the delivery next day when birthday was over. Moreover the birthday message and card was missing. The next day they gave me a 25% voucher code but that didn't work either while purchasing other product online. All their customer service only promise to call but never call back. I am tired of it. Being a regular customer you get such service. Not acceptable. Pathetic service. Not buying anything hereafter and highly not recommended. Might as well buy pure gold than buying Swarovski. Highly disappointed.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2022

    I had a HORRIBLE EXPERIENCE with Swarovski Customer service when I tried to order a bracelet using a Gift Card. Instead of the fund coming from a Gift card, the entire amount was taken from my bank account. I made the transactions with a customer service agent and it was still SCREWED UP! It has been weeks and this issue is STILL NOT CORRECTED. I WILL NEVER, EVER ORDER FROM SWAROVSKI AGAIN. BUYER BEWARE!!!!

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    Reviewed Jan. 6, 2022

    Recently, Swarovski has changed policies and are unable replace broken chains or fix broken jewellery. I was happy to pay for a replacement chain due to warranty period being over. They were unaccommodating, uncooperative and useless. Good luck.

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    Reviewed Dec. 21, 2021

    You as a company need to understand this is not Mcdonald's or Burger King I am ordering, this is a gift for family and loved ones where emotions are attached. So if you cannot sell your products keeping in mind customer emotions I suggest to not have same day delivery service. Looking forward for a refund of the charges paid for same day delivery.

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    Reviewed Aug. 23, 2021

    I have been a huge fan of Swarovski for many years. I have purchased their jewelry for myself and as birthday and Christmas gift to my sister for years. The quality is certainly suffering. The crystals lose their sparkle pretty quickly, the silver tarnishes and the crystals occasionally fall out of the items. I have purchased many assorted rings, earring, bracelets and watches. I recently bought the Dextera hoop earrings/Octagonal, Full pavé, Medium, White, Rhodium for $189. The sales lady sold me on them because she said they would not fall out of my ears even if anyone hugged me or if they touched my clothing. NOT true.

    Those earrings fell out of my ear constantly and I almost lost one three times. The clasp is defective but the earring are just lovely. I hated returning them but they would not stay in my ear. And for $189, I couldn’t risk losing them. I believe because of the diminished quality certain anchor stores have stopped selling their jewelry. I know I am going to take a break from purchasing their jewelry to see if things improve over the next few months.

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    Swarovski author review by ConsumerAffairs Research Team

    Swarovski is an upscale jewelry brand that was founded in 1895 in Austria. The company is known for offering customers high-quality crystal products, including crystal jewelry, chandeliers and their world-famous figurines. They use crystal which has been created to allow light to refract in a rainbow spectrum.

    • Unique products: Customers can find a selection of unique products at Swarovski, and many of the pieces feature the company's stunning signature crystal designs.

    • Figurines: In addition to selling high-quality jewelry, Swarovski sells beautiful crystal figurines for shoppers looking to add some jewels to their home or office.

    • Electronic accessories: The company sells electronic accessories such as bejeweled cell phone cases, activity trackers and USB bracelets.

    • Fashion blog: Swarovski offers customers a useful fashion blog on its website to help them choose the most appropriate crystal products.

    • Crystal society: The company has its own Swarovski Crystal Society, where crystal aficionados can learn more about crystal jewelry and figurines and receive exclusive access to products and information.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Swarovski Company Information

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