Swarovski Reviews

A Swarovski star ornament given to me as a gift came apart where it was glued. Who knew they use glue for these expensive pieces? The glue must have dried out. I thought these glass ornament pieces would hold together well considering what my sister paid for this gift. I brought it to the store, they said it was now out of the two year warranty and I would have to pay $54.00 to have it reglued. I could buy a nice NEW crystal ornament somewhere else for that money. The store clerk seemed very unhappy and grumpy. $54 for a drop of glue? I asked the clerk what kind of glue do they use so I could do it myself. She said she had no idea. THANKS FOR NOTHING SWAROVSKI STORE AT DESTINY USA IN SYRACUSE, NY!

If I could give *0 stars, I would. And for the customer service, honestly –10,000 stars if that were possible. I’ve been trying to get help from Swarovski for two months now, and it has been one of the most frustrating customer service experiences I’ve ever had. I’ve sent multiple emails and opened several tickets, yet all of the time no one even replies. When they do, it leads nowhere. I received a bracelet from Swarovski as a gift and within one year it tarnished and eventually broke. I was honestly so excited when I got it. It was my first piece from a brand I always associated with quality and luxury, and I thought it would last for years. Instead, the experience has been the complete opposite.

I bought a necklace with pearl pendant and the pearl pendant loose out color, so I took to Westfield Mall to repair, it said cost $50, I said ok, that was August 2025, as today 2/24/26, they lost my necklace and has NO respond how they are going to do with it. I have the repair number, but they couldn't locate it, store said headquarter has it, and headquarter said go to store. How can be a big organized store has this poor service, they NOT even apologized for anything or offer how to give back my necklace.

Zero stars if I could. Ongoing email exchanges about an order that I placed 6 weeks ago that never arrived. Yet I’m still waiting for my refund. All the while being placated with useless emails telling me that my case is being ‘escalated,’ which is a joke because nothing about this is being escalated. Do not order from Swarovski if you expect to actually receive the items you paid for.

I have been on the customer care line for over an hour now and they have no clue what’s my issue! I am on hold for over 30 minutes now! I have purchased jewelry of $520 on Black Friday sale online and it came with broken package! I was not expecting it and I returned it within two days without using it. The quality of the products looked very bad! When I sent an email to the customer service about this, they sent me an email saying that they apologize for the inconvenience caused and they offered me $30 gift card. I sent the products back on 12/04/2025 and I didn’t get any refund until this moment. After two hours of waiting on the customer service call they finally gave me another 72 hours of waiting for their return call! I am feeling so bad for my experience with them. I have purchased a lot of products from them earlier and I never had any issues like this. I’m so disappointed.

Dear Swarovski Customer Care Team,

Gorgeous necklace & bracelet. I love the prices, shocked how inexpensive for such high quality jewelry. I purchased from the Ariana Grande collection: a necklace & matching bracelet! Just stunning! I am so happy & cannot wait to wear them!

In a world were customer service seems a thing of the past, the sales associate at the Square One location was amazing. Very helpful. I would definitely recommend the store and will be shopping there again in the future.

I purchased a pen for a gift online. I paid the extra money for the gift service, and expected a package that would look very nice. I got a 60 dollar pen in a plastic bag stamped with made in China, in a very crumpled shopping bag. I ordered directly from the website. I contacted customer service and they don't resend the gift bags. It was a very disappointing experience. This company is really going downhill with presentation, especially when they charge you for the shopping bag. If I pay for something I expect it to look nice. I would not pay for the gift service again. You're basically paying for a crumpled bag.

I received a 3 PC set necklace, ring & bracelet set as a birthday gift & 2 yrs later the ring is tarnishing. Today I found out that the ring band is something called rhodium that will tarnish in water & or hand sanitizer. This is right after Covid19 & of course I wash my hands & use hand sanitizer. These pieces cost over $2K & there is nothing you can do??? Unacceptable.