Swarovski Reviews

A one star review is generous - I ordered a wedding gift which states awaiting shipping!! They claim is has been delivered by UPS or maybe USPS. They really can not decide either way I did not receive the item and have been emailing back and forth for over a month, I have offered a police report - offered ring camera footage and they do not want that - I asked for a photo evidence of delivery. They cannot give me that because... the item was never delivered. I do not believe UPS gave it to USPS. They claim UPS could not delivery to my area which is a lie as they do every day - at least with UPS you get a photo and they will always try and knock on your door - USPS leaves it in the mailbox or in the grass at the bottom of the drive sometimes. Meanwhile I am left paying for an item I did not receive...

This company has been the most unsatisfactory experience I have encountered. They excessively praise their jewelry, which appears inexpensive, lacks sparkle, and exhibits poor quality. Furthermore, their customer service is subpar. The return policy is particularly problematic, as it allows for a 14-day return period, whereas the process of withdrawing funds from an account can be completed in mere seconds.

A Swarovski star ornament given to me as a gift came apart where it was glued. Who knew they use glue for these expensive pieces? The glue must have dried out. I thought these glass ornament pieces would hold together well considering what my sister paid for this gift. I brought it to the store, they said it was now out of the two year warranty and I would have to pay $54.00 to have it reglued. I could buy a nice NEW crystal ornament somewhere else for that money. The store clerk seemed very unhappy and grumpy. $54 for a drop of glue? I asked the clerk what kind of glue do they use so I could do it myself. She said she had no idea. THANKS FOR NOTHING SWAROVSKI STORE AT DESTINY USA IN SYRACUSE, NY!

If I could give *0 stars, I would. And for the customer service, honestly –10,000 stars if that were possible. I’ve been trying to get help from Swarovski for two months now, and it has been one of the most frustrating customer service experiences I’ve ever had. I’ve sent multiple emails and opened several tickets, yet all of the time no one even replies. When they do, it leads nowhere. I received a bracelet from Swarovski as a gift and within one year it tarnished and eventually broke. I was honestly so excited when I got it. It was my first piece from a brand I always associated with quality and luxury, and I thought it would last for years. Instead, the experience has been the complete opposite.

I bought a necklace with pearl pendant and the pearl pendant loose out color, so I took to Westfield Mall to repair, it said cost $50, I said ok, that was August 2025, as today 2/24/26, they lost my necklace and has NO respond how they are going to do with it. I have the repair number, but they couldn't locate it, store said headquarter has it, and headquarter said go to store. How can be a big organized store has this poor service, they NOT even apologized for anything or offer how to give back my necklace.

Zero stars if I could. Ongoing email exchanges about an order that I placed 6 weeks ago that never arrived. Yet I’m still waiting for my refund. All the while being placated with useless emails telling me that my case is being ‘escalated,’ which is a joke because nothing about this is being escalated. Do not order from Swarovski if you expect to actually receive the items you paid for.

I have been on the customer care line for over an hour now and they have no clue what’s my issue! I am on hold for over 30 minutes now! I have purchased jewelry of $520 on Black Friday sale online and it came with broken package! I was not expecting it and I returned it within two days without using it. The quality of the products looked very bad! When I sent an email to the customer service about this, they sent me an email saying that they apologize for the inconvenience caused and they offered me $30 gift card. I sent the products back on 12/04/2025 and I didn’t get any refund until this moment. After two hours of waiting on the customer service call they finally gave me another 72 hours of waiting for their return call! I am feeling so bad for my experience with them. I have purchased a lot of products from them earlier and I never had any issues like this. I’m so disappointed.

Dear Swarovski Customer Care Team,

Gorgeous necklace & bracelet. I love the prices, shocked how inexpensive for such high quality jewelry. I purchased from the Ariana Grande collection: a necklace & matching bracelet! Just stunning! I am so happy & cannot wait to wear them!

In a world were customer service seems a thing of the past, the sales associate at the Square One location was amazing. Very helpful. I would definitely recommend the store and will be shopping there again in the future.

I purchased a pen for a gift online. I paid the extra money for the gift service, and expected a package that would look very nice. I got a 60 dollar pen in a plastic bag stamped with made in China, in a very crumpled shopping bag. I ordered directly from the website. I contacted customer service and they don't resend the gift bags. It was a very disappointing experience. This company is really going downhill with presentation, especially when they charge you for the shopping bag. If I pay for something I expect it to look nice. I would not pay for the gift service again. You're basically paying for a crumpled bag.

I received a 3 PC set necklace, ring & bracelet set as a birthday gift & 2 yrs later the ring is tarnishing. Today I found out that the ring band is something called rhodium that will tarnish in water & or hand sanitizer. This is right after Covid19 & of course I wash my hands & use hand sanitizer. These pieces cost over $2K & there is nothing you can do??? Unacceptable.

So I was invited to a jewelry party for Swarovski and I was excited. Heard really good reviews. However I purchased 3 stackable birthstone rings ... After 1 year they faded and after another year one of them has broken at the weld next to the stone. I called for assistance but since I purchased through a vendor they will not help AT ALL ... I don't have a receipt. It was a jewelry party!! If this is your jewelry what does it matter that I purchased from one of YOUR vendors but you don't support repairs??? I will never purchase again.

I bought a bracelet for my niece who was turning 16. When the gift arrived at her house the box had been cut and retaped. When my niece opened the box it had tiny samples of hand lotion. I called Swarovski to tell them the bracelet was not in the box. The customer service representative wanted pics which I provided and a week later I was informed it was not their fault that somewhere along the way of transport someone had cut the box, took the bracelet and replaced it with tiny samples of lotion… even though they choose how they send their merchandise and sent it by UPS but yet couldn’t figure out how along the way someone within tampered with the shipment… They then informed me I was on the hook for paying for the bracelet my niece never received.

I got a ring not even a year ago now. Come to find out it’s a copper ring and it’s tuning my finger green. Now I thought it’s sterling silver and lab created diamond. Least that’s what I was told. I noticed spots on it and happened to look at my hand. Mind you I take it off every shower when I do hair out, lotion, anything so I’m not understanding what happened or why I was lied to but I wouldn’t buy unless you're 100% true and it never is and the crystal is messed up to not supposed to scratch or chip and mine has so I’m not understanding what happened here but oh well 160 gone over a ring I can’t even wear. I guess it could have been worse. I got it in October in Florida. Here it is march and I now notice what it’s doin. I seen it but thought I was crazy. Receipt is at home in the box. Will look for it and if I have to repost I will.

Purchased a watch from Swarovski online. Watch didn't come with pins to add links onto the watch. It was too small and I need to add the extra links they provide you with. I went to their outlet and they said they couldn't add the links because they didn't sell that watch in their store. I went to Vaughn Mills store and they told me that they could put the links on because the pins should have came with the watch.

I ordered earrings in an online purchase from Swarovski. I received a damaged pair. I could not access their online process as the site "didn't recognize me" so was forced to wait online for over an hour to speak to a rep. The customer service rep was helpful and I complied with instructions to send back the earrings, including a photo of the damaged earrings. I was refunded for the product but the refund was less than my purchase receipt. Moreover, trying to navigate the process was time consuming and frustrating. Their online presence is dismal! Adding to that, I was furious that I should be out my time (filling out forms, trip to the post office, wait times, etc.) AND extra money for a purchase I made for a damaged product.

I purchased 2 pairs of these for my daughters for last Christmas. One didn't care for them so they're still in the box. They still look perfect. The other daughter liked hers a lot and wore them most every day. They tarnished and dulled. While I purchased in August, they were gifted at christmas so it's been only 4 months of wear since they were new. She tried to clean them with the same jewelry cleaner that she cleans her wedding band in, and it destroyed them completely. Swarovski did tell me that they would replace the earrings BUT that they're not to be cleaned with any product. They also stated, during a chat, that they should not be touched, used around lotions, hairsprays, etc...attaching picture. My takeaway: if you want to just look at them in the box, they're very pretty.

I sent my wedding ring to the Naples location for repair in August 2022. However, to my dismay, the ring was lost during the repair process. Despite numerous attempts to recover my ring, both through customer support and direct contact with the location, I have been unsuccessful in locating it. The Naples location has acknowledged that they lost my wedding ring but has been unable to provide me with any explanation for how this happened. As a result of their mistake, the only alternative offered to me was to receive a ring of similar value. However, this has proven to be a difficult option as the style of my original wedding ring is no longer available, leaving me with very few replacement options. This has been a very disappointing experience for me, as my wedding ring held significant sentimental value, and I have not been able to recover it or find a suitable replacement.

Tried on bracelet in the display case and showed it to my husband. We decided to purchase bracelet and sales clerk took box out. I asked if it was the same bracelet and she told us they were all identical. When we got home we discovered it was not the same bracelet. I called the store and left a message. My husband, who saw the bracelet on my wrist, went back to the store the next morning to exchange it for the one I tried on. We were told that the one I tried on never existed. They even removed it from the display case. We were stunned. Got our money back and will never shop there again. Store is in West Farms Mall, Farmington, CT.

I purchased a ring from Swarovski in August of this year. I was told at the time of purchase that there was a two-year guarantee on all of their pieces. Since I purchased the ring it has tarnished and the integrity of the material is no longer suitable for wear. I returned to the store where I purchased the ring and was flat out refused a refund although the product was damaged through no fault of my own. I contacted customer service and have been dealing with them back and forth for over a week with no resolution in sight. I have filed a complaint with numerous agencies including the better Business bureau of Massachusetts. I will next go directly to the corporate office in Rhode Island if this is not resolved. I simply want a refund for the ring that has become tarnished. I have the receipt & original box. I am also a member of the "club."

So I purchased several hundred dollars worth of this jewelry at a party my friend hosted. Was told by the sales rep that the jewelry doesn't tarnish and has a lifetime warranty. Wore the bracelet I purchased maybe ten times total over the next several weeks and it tarnished. I reached out to the sales rep who said I would have to pay $25 to have it replaced. Sorry but how is that a warranty? This was just a few weeks later? Overpriced junk is what this jewelry is. I reached out to customer service and no reply to date.

Bad customer service. It was my colleague's birthday and I placed a order online. They promised delivery same day. I got the delivery next day when birthday was over. Moreover the birthday message and card was missing. The next day they gave me a 25% voucher code but that didn't work either while purchasing other product online. All their customer service only promise to call but never call back. I am tired of it. Being a regular customer you get such service. Not acceptable. Pathetic service. Not buying anything hereafter and highly not recommended. Might as well buy pure gold than buying Swarovski. Highly disappointed.

I had a HORRIBLE EXPERIENCE with Swarovski Customer service when I tried to order a bracelet using a Gift Card. Instead of the fund coming from a Gift card, the entire amount was taken from my bank account. I made the transactions with a customer service agent and it was still SCREWED UP! It has been weeks and this issue is STILL NOT CORRECTED. I WILL NEVER, EVER ORDER FROM SWAROVSKI AGAIN. BUYER BEWARE!!!!

Recently, Swarovski has changed policies and are unable replace broken chains or fix broken jewellery. I was happy to pay for a replacement chain due to warranty period being over. They were unaccommodating, uncooperative and useless. Good luck.

You as a company need to understand this is not Mcdonald's or Burger King I am ordering, this is a gift for family and loved ones where emotions are attached. So if you cannot sell your products keeping in mind customer emotions I suggest to not have same day delivery service. Looking forward for a refund of the charges paid for same day delivery.

I have been a huge fan of Swarovski for many years. I have purchased their jewelry for myself and as birthday and Christmas gift to my sister for years. The quality is certainly suffering. The crystals lose their sparkle pretty quickly, the silver tarnishes and the crystals occasionally fall out of the items. I have purchased many assorted rings, earring, bracelets and watches. I recently bought the Dextera hoop earrings/Octagonal, Full pavé, Medium, White, Rhodium for $189. The sales lady sold me on them because she said they would not fall out of my ears even if anyone hugged me or if they touched my clothing. NOT true.

Both bracelets got loss of my wrist. Just loss my second bracelet today. Called the store to see if there is a warranty, and she told me only to replaced Crystals. When I bought the bracelet the second I was told I could get another one if I should lose it again. These bracelets are rose gold with Crystals going around it, you have to release the button for the bracelets to detach from your wrist. This product should not be sold, it's no way it keep coming detach from my wrist.

I am very pleased to say the local Swarovski store has honored the warranty on my watch. I’m completely satisfied and will continue to be a customer.

My mother purchased a Swarovski bracelet which I wear only for special occasions. Many crystals fell out despite minimal wear. First time I had it repaired under warranty. Same issue again not long after, I contacted them only to now be told that they no longer repair their damaged items. I now have a damaged bracket with missing crystals that can’t be worn. I will never buy from this company again.

I ordered a necklace on December 24, 2020 at 10:pm from their online site. On the 25th the necklace was 50% off which equaled a $50 difference. Called their company on the 26th and asked for a credit and they said their system would not let them do that and to just return it and order a new one. This is a retirement present sent directly to a friend so I can't exactly do that. Plus their site says you would have to wait 3 or 4 weeks for the return credit and in the meantime I would have to purchase another one at the sale price and with what I read on BBB, several people have had trouble returning and getting a credit.

My birthday was July 13th. All I wanted was to get a wedding band for myself since I plan to marry my fiance in the upcoming months. I had my heart set on a band online. Since it was my birthday, I had a 15% off coupon to use. I put the ring in my cart and went to check out only to find out that the code somehow didn't work for that ring. I contacted customer service (via the chat online) and she stated she couldn't get it to work, but it should as it's a regular priced item. She then told me she would email me a new code! It's now August 13th and I still haven't gotten a code from the customer service centre. I will never buy from this place based on this experience. I'll take my business elsewhere from now on.

I have been trying to purchase an item online on www.swarovski.com. Three times they have sent me emails stating the item is in stock. Three times I have ordered this item. Three times my order has been cancelled. This was for a birthday gift so now I have no gift to give. I am so frustrated with this company. I did not expect this from Swarovski. Also, I contacted via live chat twice concerning my 15% Birthday Coupon. I was assured by both CSR's, it would be in my email on my birthday. My birthday has come and gone and no coupon. I would not purchase from them again.

Worst customer service. I have 2 refund cases ** and ** May 19 and never show up. Called 6 times (2 hours each time) and Emailed 5 times without response. Cases were even closed without action and notification. Have to open a new case ** for these 2 old cases. Very disappointed! No credit at all! Think again and again when you want to purchase something here.

I ordered a pair of earrings from Swarovski back on April 17. It is now 5/12, nothing has been shipped, no updates were given, no email response back to my 3 emails. But my credit card was charged on 4/20. The worst company for customer service ever. Now I don’t even want the earrings anymore, but I can’t get a hold of anyone on any platform to cancel this order or even just to check on its status.