Sears Reviews

Ordered a treadmill on the 27th of November. The item was never shipped. I wasn't notified. I had to ask for status 5 days as after delivery date. I was told it lost in transit. Which was not true, FedEx tracking only showed shipping label made. After 5 more days I asked for tracking status and was told "The goods were in trouble during transportation. Could not arrive at our warehouse on time. Estimated arrival time, need to wait for three weeks. Are you willing to wait? If you don't want we can refund you. Waiting your reply." Really...this is very unprofessional. You want me to wait another three weeks after already being two weeks late and was originally offered a $6.00 credit for the inconvenience. Almost month late no treadmill, had to request full refund or wait 3 more weeks for a possible delivery. So unprofessional. Sears should do better.

I bought a Kenmore washer #22352 on March 21, 2018. By late October it was leaking gear lube all over the floor. A technician arrived on October 30, said he needed to order parts and would be back in two weeks. On November 15 he arrived, worked on the washer for six hours, then left, telling me he needed other parts and would be back DECEMBER 17. We have been without a clothes washer now for seven weeks. I'm so sorry I bought from Sears.

Getting my bathroom remodeled and repaired through Sears has been a complete nightmare. They were supposed to have done work back in August. It is now December. I had my estimates done between May and June of this year and been paying 2-3 times the minimum amount since May. After they failed to deliver in August it got pushed back to October, then the week after Thanksgiving. This really made me upset since the Monday before Thanksgiving I was promised work to begin a week later and promised to be notified if no one could arrive.

I bought a three way hitch for my truck. I received a charm for a woman's bracelet. NOT EVEN CLOSE. They said I needed to contact the seller myself. I talked to Sears three different times and they refused to help. They only gave me the seller's information and told me to deal with them. They were not responsible. It was their website. The seller emailed me and explained the problem was Sears' mistake. SEARS I CAN'T WAIT TO HEAR YOU ARE GOING OUT OF BUSINESS. Sooner the better. You only got one star because that's the lowest it would go. EVANSVILLE INDIANA THEY CLOSED FOR GOOD. BYE BYE!!!

On 12/4/2018 I purchased a Sharp microwave - a Christmas gift for my mother. On 12/14/2018 I received an email from Sears stating my item has been cancel and refund has been processed which I never authorized. I contacted customer service and was informed this is done by a third party which means nothing to me because I placed my ordered through Sears.com.

I purchased the Essential Home Belmont 2.0 6-drawer chest along with 3 other pieces of furniture on 12/5/18. I received a notification the next day stating that my item would be delivered on 12/7/18. Well, 12/7/18 comes and I receive another email from UPS stating that my package was damaged and that they contacted Sears and the item would be rescheduled for delivery. It's now 12/14/18 and I have no package. I called Sears customer service and spoke to the first representative who said that he could provide a refund. I stated that I did not want a refund, I wanted my item and for them to ship out another one.

Charged me $89 and did nothing! I had a Sears Home Service technician to come diagnose the problem with my dryer. He stated that it was the heating element and that he would order the part to be delivered to my home. When the part did not arrive as scheduled, I called the Sears Home Service number to check on my order. They reviewed my records and said there was nothing ordered for me. She said that she would send another technician out to the house to determine what needed to be ordered. I asked why she could not just contact the original technician and she said that even though they knew who the technician was they could not do that. My only option was to start all over. I am not going to do that. I've already wasted a week on Sears. I won't make this same mistake again.

I brought the Sears warranty along with the repair of a broken fridge. They looked at the broken fridge and ordered the parts to my house. Then a guy showed up and said he could not fix the fridge because he was not allowed and took the parts. It took at least 1 hour plus on the phone to reschedule the appointment. There were a few no shows of the repair person, and this required another 1 to 2 hour phone call each time. Appointments took at least 14 days of wait time. When someone finally showed up, they had to order the parts again.

I contacted Sears for window installation, needed to replace the old one due to noise and cold issue. The salespeople came and convinced me I was getting the top product, custom sized windows. They came with a special capture to take measurements. On installation day they arrived crappy plastic windows that were 1/5" smaller on each side then the frame. There are 1/5" gaps between the wall and the window frame. I have photos of it. The windows would not reach the wall and they could not screw them from the marked holes so they had to secure them from the corners and the nails hardly reached the walls. Window nailed with 4 screw...hardly. I protested but no avail. Trying to cancel the remaining two windows.

My microwave just lost power and stopped working. Seeing as I have already had many issues with this GE product, we purchased the repair warranty through Sears. The technician came on November 16th, said he had just used the last of the parts he needed, but had ordered them and they would arrive in 7-10 days and he would be back to make the repair. Today is December 13th, no parts have come, nor have I received any phone call. So I called the service department, the parts are NOW on backorder. Ridiculous and beyond frustrating. And then they try to sell me more warranties? NO THANK YOU! It's no wonder they are going bankrupt, their customer service is AWFUL!

Bought a tool chest Dec 2. Text status stated delivery today Dec 12. Waited all day with status adding 30 minute increments all day. Called several times, spoke to several people departments overseas to find out the local store should be delivering my item. Guess what? That store permanently closed two weeks ago. So you sold me a item you don’t have. I called back to cancel and get refund told 7-10 days. Asked for confirmation. Told will get an email in 3 days. From reading all other comments I am probably out my $400. The overseas reps don’t really care, they are getting screamed at by many of us. Just telling you anything so you will go away for a few days. Buyer beware, Ho, Ho, Ho I need a bottle rum after this b.s.

It's no wonder this place is closing up shops around the country... They lost the ability to function as a retailer. Ordered a mattress online in November, was told to expect delivery on Dec 7. An automated call on the 6th came in to remind us of the delivery, and gave us a 2-hour time window. The order was never delivered; wasted an entire day waiting for it. I called several hours after it was supposed to have been delivered, and was told that the delivery was canceled, and that I should've received a notice. I did not receive any notice via email or phone. I was told I would be contacted by the "warehouse" - never was contacted.

We've been loyal customers of Sears for over 15 years. We purchased all of our appliances there and have the extended warranty as well. Called 2 days before Thanksgiving for our fridge and they came out the following week to see what was wrong. Parts were ordered and shipped. They gave us an appointment date of December 12 first then called back and said it'd be the 17th so I called back and they said nope we need to move it to the 18th. I'm livid! In what world do other people go a month without a fridge? We will never purchase anything from Sears again and will never recommend anyone there. If it wasn't for the extended warranty I'd of went somewhere else a long time ago! Horrible customer service! When they tried to comfort me they explained they're really busy and appointments are being booked far out. Never again Sears!

NEVER buy online - I placed an order online on November 16th, for a delivery on December 5th. Never was delivered. Called Sears - said would call back in 24 hours. No callback, called again, said they would find out what was wrong and would call back in an hour... Waiting over two. Still NO callback. Now I am just trying to cancel the order and get my money back. I did online to save time - now I have over two hours in phone calls!

We had bought a Kenmore refrigerator and in less than 3 years the compressor stopped working. When we had called they had told us we were past our warranty. We hired someone to come out, paid them $100 for them to be there less than 10 min, told us that Sears should of informed us parts are under its own warranty. When we called they agreed part is covered. We just need to pay another $100 to diagnose something we just paid $100 to diagnose before they can work on it when the previous technician confirmed before transferring us that we only need to pay for labor. So we get to pay them another $100 to tell us what we already know before someone will be sent out 4 weeks later. Merry Christmas Sears!

Never order online. If the item you want is not in store then forget it, because when you order online they'll send you whatever they want (as in wrong item or sizes) then it's hell for you to return it??? And they also charges your card like 3-4 times also!

Kenmore Elite refrigerator- top of the line not cooling or freezing. It's been two weeks and still no service tech to fix. Have called three times to get emergency service with no results. Still have to wait five more days. So sad. I've had two previous warranty services on this fridge.

Horrible. It is under warranty and has been broken for 3 of the last 4 months. Repair people kept ordering the wrong parts or Sears was sending the wrong ones. It was out of use from September 1- November 1. Then it stopped working on November 23. It is December 8th and they came to fix it this morning and it broke again several hours after they left. When I call the Sears repair number, I am connected to the Philippines where they have no record of past work or phone calls. We paid $2,500 for it less than 2 years ago. HORRIBLE CUSTOMER SERVICE and TERRIBLE PRODUCT. It is no wonder the stores have closed. They do not care about their customers. We quit - will never buy from a big box store again. Heading to the local family owned store tomorrow. Out $2,500!!! Heading!!!

Our Kenmore refrigerator stopped working last October. Unfortunately, there’s no alarm to say it’s not working so we lost all the food in it. My wife called Sears Service because we have a service agreement but rather than send a service tech she was told turn the circuit breaker off for a few minutes and then turn it on to reset the refrigerator. It didn’t do anything and I called to get a service tech out to fix it. The next day it started up but I still wanted the service tech to come out. When the service tech showed up a few days later, on October 18, 2018, it was still working and he said in order to get reimbursed for my lost food, he’d have to replace a part and ordered a computer board. The service tech returned a couple of weeks later and installed the new computer board. Shortly after that it stopped working again and I lost another refrigerator full of food.

Upon a preventive maintenance on our furnace a crack was found in the heat exchanger. After many phone calls and e-mails they denied the claim saying the crack occurred before the home warranty plan was in effect. The contractor (which they advised for me to contact) advised there is no way to determine when it occurred. Sears person that sold us the plan advised if the system is operational and an issue develops it would be covered. A full replacement per the contractor is required since unrepairable.

My refrigerator is not working since October 15th and appointments are being cancelled and reprogrammed without my consent, next one is until January 2nd. It has been a nightmare. There is no logic on this delays and irresponsibility from Sears. I paid more for a best warranty service and it has been in vain to pay for that.

I've had the worse experience with Sears Home Warranty. Sep 25th: The story starts on Sep 25th with initial complaint made. Oct 2nd: I made an appointment to fix my fridge on Oct 2nd and they sent a repairman out fairly quickly and he determined I needed few parts which he ordered while he was still at my house. Oct18th: The parts arrived 2 weeks later with missing motor. The tech says sorry and walks out.

First the refrigerator wasn't available so delivery was cancelled, then my new delivery was cancelled and rescheduled to a date that did not work for me. Then that appointment was cancelled and I needed to reschedule. I called to reschedule and was given a date and window. Then that appt. was rescheduled to a time that did not work for me. Called and spoke to two people, one was a manager, and both obviously were just reading from a script. They just kept repeating the same thing over and over and not listening to me and not caring what I had to say and definitely not helping me. Now I have a new delivery date. We'll see what happens. They just don't care about customers, can't blame Amazon for this! I would avoid at all costs to save the headache!

I spent at least two hours on the phone trying to find out why I was charged for a product I did not receive. In the end I was told I had to go to the store to get it straightened out. That is totally unacceptable. No wonder they are in such bad financial disorder. They lost me as a customer.

I scheduled a repair with Sears because I considered the company trustworthy. The experience started off well. The chat service on the site was amazing. However, the day of the appointment, the service person never showed up. Throughout the day, my husband and I called for an update and were told he was on his way and we would receive a call when he was a few minutes away. The call never came and when we called for the 7th time at 9 pm, we were told the service person had gone, but no one opened the door. This of course was not true since there was someone at the apartment at all times and we had never received a call. Also he would have had to call in order to get into the building.

I bought a bed from Sears that was clearly infested with bed bugs. We noticed them about a month after getting the bed for my son. They were contained to his room and it was the only new thing we had brought into the house since buying it a year ago. They refused to help me in any way. Wouldn't take the bed back. Wouldn't even talk to us about it. Basically told us it was our problem. I used to buy everything from Sears and I will NEVER buy anything else. They have become a horrible company that doesn't care about customers anymore... BUYER BEWARE!!!

I ordered a cooking range online. After the order I receive an email telling me it will take a month. Not aware of this and needing it sooner I canceled my order. It has been over a month and with several phone calls and customer service telling me it is being processed I still haven't been reimbursed for 600.00. I am so angry. Next step is to dispute with bank. They usually get things done. I WILL NEVER ORDER FROM THEM AGAIN. EVER!!!

I have a Sears water softener which stopped working. I called for a repairman and stated that the circuit board needed replacement so please bring one. The repairman was very polite but did not have the part. He ordered it and said it would be here within 5 working days. 10 days later and the part has not arrived. I called Sears to check status of order today and was told the part was not available and it may be another 21 days. In the meantime, my water has gone hard and metallic tasting plus it is staining the tile, laundry and porcelain orange with the iron in the water. I am very dissatisfied since this is a Sears water softener.

10/8/18 called for service on a refrigerator. Waited until 10/19/18 for technician to come. He said to defrost and it should be fine, then before he left he said no need to defrost he fixed it. After a week or two still have milk spoiling and it is on the coldest setting. Defrosted it since that was what he initially said. Still have milk spoiling it is not cold enough. Called again and scheduled an appointment. Soonest they can come is November 29! November 29 time window came and went. I called. Technician was in the area, they would text him to call me. An hour later still no call. Then I receive an email that my appointment has been rescheduled for December 19th! I called with this problem on 10/8/18! They can't do anything about it, that is the soonest appointment. It doesn't matter that I already waited 3 weeks for the appointment yesterday that they didn't show up for. They won't refund my money because he did come out.

Worse home warranty EVER! Shop elsewhere or just save your money. The men and women who show up to work on your items are NOT employed by Sears... They are subcontractors and to be certified all they do is fill out paperwork. Also, Sears really has nothing to do with this warranty, it's some other company who answers your calls and tries to find someone to work on your items. In my case there was no one within the 100 mile radius, so I was told to find someone who would accept a 3rd party check! That didn't happen so I paid out of pocket. Long story short my HVAC Unit needed to be replace and in the contract it states they will pay to replace it... BS. I ended up paying it all! They can't be TRUSTED. Oh and they will get you will their "fine print"!

Do not buy appliances from this horrid company... Bought a Kenmore elite refrigerator with warranty 2 years ago. Unit is broken and warranty people are perfectly fine with not providing service for 10 days. Warranty people are useless and unhelpful. This company deserves to be bankrupt... Definitely not your father's Sears. Avoid buying anything from this company!!!

Floor vac still works, but Dustbuster type attachment doesn’t! Vac is less than two years old. Cashier at Kmart in Tucson never offered us a Kmart Protection, Smart Plan at the check-out register. In fact we NEVER heard of that protection plan until yesterday (11-27-18) when I visited the store on Broadway, where we purchased the item. Many phone calls later, and rerouting calls to talk to people that don’t sound like they want to talk to me!! Vacuum looks brand new. Does Sears & Kmart purposely sell things that don’t work? No wonder they are closing many of those stores nation-wide. Are these things all made in China? Sears supposedly has a repair place at Tucson Mall.

Worst company and order I’ve ever placed!! Nothing that has been said worked with this company absolute scam. Delivery rescheduled three times by Sears. Delivery guy, once arrived, tried to get 180$ cash from me for Assembling the piece. I declined as Sears promised free assembly. Delivery guy left. Just after leaving he calls me and tells me not to tell Sears that he told me it would cost 180$ otherwise he’d get fired. Then, they finally came to assemble the Delivery. The Proform 485E Elliptical was incomplete with missing screws. Not able to use. Since then, several tries to contact them via phone and live chat. I stopped phoning them as they keep on hanging up on me. They give me phone numbers to call, that always say they’re closed. I’m not able to use my Elliptical I bought for 500$, and nobody is coming to pick it up since I tried to return it. Nothing. Worst company. Worst buy.

Do you know how much of a joke it is to have an only 30 day return policy on a large home appliance? Kenmore Washer/Dryer unit purchased at the tail end of August. Found out that the hose installed with it was damaged and defective, causing water damage and mold to downstairs neighbor early October. We signed up for the stupid home warranty, and it has proven to be useless. We have been getting the run around regarding parts and suppliers for about a month now. During this time, we have spent around $60 on laundromat fees because we can't use the washer, because it will cause further damage to our neighbors. So not only are OUR lives being disrupted (having to haul piling up laundry to a Laundromat after work twice or more a week, paying out hard earned money to do so), but this is affecting our neighbors as well.

I ordered a little resin storage shed/box online. It said it was in stock but it took the arrival date to the store a month after I placed the order. I was not in a hurry so I placed it. That date comes near, I notice they push it back another week. That day passes, call customer service, item is expected to ship in another month. Two and a half months after I placed the order and it still didn't ship. I cancelled, they gave me a partial refund, not the full refund because supposedly I used points that I somehow got from an item that never shipped??? NEVER buy anything online from them. They wonder why they went bankrupt, I hope the rest of their stores close for good.

I bought this warranty when my above range microwave went out. After over 10+ repair appointments, each time resulting in breaking it further, it stopped working altogether. After six months, they finally decided to replace it. They low-balled me on the replacement credit, there were NO microwaves in that brand for the amount they gave me. After several weeks of negotiating, they agreed to replace it with another one in the same brand with similar features. They delivered it and told me that I was on my own for having it installed. After several more weeks of phone calls, they finally sent someone to install it.

Shout out for Sears horrible leasing program that a refrigerator I leased 3 months ago with a purchase price of $399.00 + $80.00 shipping - is going to cost me $732.00 If I pay it off today!!! A FOUR MONTH LEASE ADDS AN ADDITIONAL $277.00 CHARGE! No one at Sears customer service will speak to you on the leasing program issue. They automatically transfer you back to the leasing company.

I ordered boots on Sears.com and before ordering I had to update my new address. I continued to checkout and seconds later I get an email saying my order is being shipped to my old address. So I tried to change it by canceling online with no luck. I then called Customer Service and the lady I was speaking to said that she would have to cancel then re-order which was done. I then get a email days later saying, "Sorry your order was not able to be canceled." Now someone received my boots that I paid for all because of Sears.com system!

Purchased all new Maytag appliances with kitchen remodel last year. Refrigerator unit quit cooling/freezing. We have the Master Protection Agreement so we called to get the fridge serviced. Had to wait a week for service repair tech appt. Service tech then charged the freon, ok, well where did the freon go as they mentioned that his device did not detect a leak. Needless to say, it quit working again about a week later. Called again, had to wait another week. Then all of the sudden his device detected a leak.

I have a Sears credit card. We put a lot of our expenses on the card to save points to allow for Christmas spending via gift cards. We ended up this year with a measly $850.00. I "cashed them in" for Sears gift cards, even though my wife wanted Target. She spent days online getting her shopping cart ready. When she tried to check out using the gift cards, there was an error message stating there was a problem on their end and we had done nothing wrong. The order did not go through, or at least no confirmation was received. We tried for hours to get back into the system, to no avail. we did chat, etc. I finally cleared the browser and used another browser to gain access. Her cart was there and still full. I tried to check out.

Purchased a Kenmore refrigerator. Quit cooling. Called. Service department came out. We were told part would be in in about a week. A month later still no part. Now we are being told part is unavailable and will be another month. We had to buy another refrigerator because we can’t wait this long. Sears said it is out of their hands and they will contact parts department. Nothing is being done.

My appointment window was 8:00 to 12:00. They called me at 11:45 to say the technician was out sick. I sat there for almost 4 hours before they even had the courtesy to let me know. What a waste of my time. No wonder Sears is going down the toilet.

I purchased the furnace from Sears. First it was non installed correctly. It only worked for couple hour and then shut off automatically. I called the Sears, their help desk is no help, after calling to different people after 2 days they finally send someone. Right after one year there is another problem. The furnace shut down. Again calling to different people but no help. In cold weather they said the timeframe is 24 to 48 hour and tomorrow is holiday. If you get the furnace most likely you end up fixing the problems by your own pocket. I recommend to look for another options but no Sears.

I purchased a complete GE kitchen package almost two years ago. Already the fan has gone out on the fridge and the stove will not boil water without all four burners are on high. I purchased the extended warranty for the fridge and almost a year ago I started noticing every once in a while finding things molded that shouldn’t have been. About six months ago I noticed this was happening more often. Two months ago it got even worse until a month ago I called for service. The first man came, said it was clogged up and steam cleaned the fridge. I specifically asked about the evaporator fan to which he said “no, just clogged”. Two days later I had another repair man come and said it was the evaporator fan and he would order the part and be back on 11/21.

We purchased the "top of the line" Sears-Kenmore PRO kitchen appliances for our new home in March 2010. Every since then the built in double oven has given us issues. TEN repairs for an oven that is used once to twice per week. The last repair was 10-22-2018 and they were unable to fully repair it as they need parts again. They ordered the 4 parts and only 2 of 4 have come in after being without an oven for 29 days. By the way we have been paying for the Master Warranty Plan all of this time! The 2 parts still on backorder aren't even available because they have none and the manufacturer hasn't made any so here we are with a broken oven. They won't replace it because it "doesn't meet their criteria" and thus no oven and no replacement parts available.

We purchased a stand up Kenmore freezer, it worked for 39 days before it was blowing hot air. Customer service said because it was over 30 they have to send a service tech and not replace the unit. It took 2 service techs to diagnose the problem which was then sealed system needs to be replaced! The parts cost more than the new freezer! Here we are after numerous calls to customer service (disconnected, transferred etc.) and still no parts and no working freezer! We are now going on 3 months! No wonder this place is going out of business... They are horrible!!!

So I purchased a washer/dryer combo from Sears and 2 months in it breaks. They took a month to fix it because 3 different techs couldn't figure out what was wrong (motherboard went out). They fix it only for it to break again 3 weeks later. This time a 3rd party contractor shows and orders nothing. It's been 2 months now and my washer is still broken and they can't find the part (motherboard again). When I called they have no answers and seem very confused about the fact of my washer still being broken. They argue with you about the service you need. I really thought Sears was better than this.

Brand new Kenmore refrigerator sold to us for $1700 was defective and now they are not honoring their compressor warranty. Over a month now trying to get this issue resolved but not one bit closer. No customer service support neither from customer solution or corporate. Don't waste your time or money on this company.

Our Kenmore oven broke in June before we had the home warranty. After paying for new parts we received used parts which the service tech told us would probably break. He told us our best bet would be to get the home warranty. Well, that is precisely what happened. Assuming the warranty would cover the repair a different service tech came out, spent five minutes in my home and charged me $75 with a promise to return 2 1/2 weeks later with the parts. After being told to wait for the tech between the hours of 8-5, I called once at 2:30, only to be told he was still coming and a second time at 4:30 where I was told the parts could not be located therefore I would have to reschedule.

Sears sent me a check for $50 for being without my dishwasher for 5 weeks. The check bounced & now I’m trying to get the service charge from my bank back. I must of been transferred over 5x & the number they told me to call is telling me they’re closed. All their service repairs are being done a 3rd party contractor. My Samsung dishwasher is a piece of junk. The CEO & whoever ran Sears right into the ground. They deserve to close. BTW the girl on one of the phone calls said, "That’s because we changed banks. Didn’t you know. Lol." Really Sears... See ya. I wouldn’t even buy what’s on clearance.

I “purchased” a Kenmore dryer 3 weeks ago... It was listed as a 1-2 day delivery... Nope! More than 3 weeks and many calls to and from Sears, no dryer! But I received my first bill today! I would love to share my aggravations with them but there is no place on their site to do that. No wonder the stores are going out of business! As soon as I receive my dryer (if ever) I will be deleting every text or email from this horrible company!

Let me preface my experience by saying it was with my father who is a 100% disabled combat wounded Vietnam veteran who is on a fixed income, this is his experience with the shady company known as SEARS. He ordered a new garage door from Sears and they sent out two salesmen to give him an estimate and to place the work order for the door. (They tried to upsell him a new AC system while they were at it.) Over three months went by and not a word from SEARS about the garage door, so he called them and canceled it. The door was jammed in the open position and it was the rainy season so he was getting water damage in his garage. They sent him an invoice charging him over $1034 just to CANCEL THE ORDER. He refused to pay this absurd extortion fee so they went after his credit score. Once this happened we called Sears and came to a settlement of half the $1034 fee just to get the SEARS mark off his credit score.

Sears states scheduling a repair is as easy as 1-2-3. This is not true! We have had the most horrible experience. The service representatives are rude, they leave you on hold eternally and each time, you have to repeat the story to a different representative each time you are transferred. The contract never stated that we had to pay an additional repair each time to repair one item. We bought this contract, after we had a AC unit installed. We had previously just had the boiler replaced by a independent contractor. Sears sold us additional items that were not necessary and failed to return our phone calls when we complained that we did not need the condenser. They claimed that they were going to reimburse us, but the initial person who sold us the AC unit never returned any of our phone calls.

I have a service contract on my washer. It was making noise and repairman told me he couldn’t fix it till it went out. A month later it ate my clothes and went out. Now it needs new barring and all kinds of work. It’s a $1000 repair. I’m glad I have service contract but I have been without washer for a month now because they had to order parts. It is ridiculous that they didn’t just get me a new machine, no one should have to wait this long for a washer to be fixed.

We went to buy a Sealy Goldrick King size mattress only to get it DELAYED 4 TIMES! This is ridiculous! Screw us since you are going out of business right?! And what do they tell me when I call? "Our manufacturer is having trouble getting this item." NOT MY PROBLEM, I DON'T RECOMMENDED ANYONE GETTING ANYTHING FROM SEARS UNLESS YOU PICK IT UP FROM THERE. Shame on you. We are canceling our credit card and stupid purchase. The manager at the sears in Santa Maria, Ca store wants us to purchase another mattress. Why? So this can happen again?! No!

Long wait over the phone, irresponsible supervisors lied and gave misleading incorrect information. Numerous calls were made for service, never able to have service done. After the wait of weeks and hours on hold Sears supervisor suggested to arrange tech myself and provided the phone number so that Sears will pay for the tech. I arranged tech myself and when dialed that given the number to speak to a tech, the number continuously kept playing Sears marketing and no one was hosting that number.

I had my refrigerator repaired last August by a Sears technician. Before the repair, the technician stated that if I took out a Sears extended warranty, Sears would reduce the current repair charge by 50%. He also said I could cancel the contract any time after 3 months. Unfortunately, I took out the contract, and when I tried to cancel the contract after 3 months, the warranty company would not let me cancel unless I reimbursed them for the discounted repair cost. Very dishonest, but I canceled the contract, and of course I will not be doing business with them in the future.

I have bought MANY Kenmore appliances from Sears over the years. I bought 4 new appliances in 03/17/2015 and got the EXTENDED warranty with them ALL. Which costed $386.97 without Taxes. Now that they are closed we have no warranties on anything we bought from SEARS! As a customer for over 20 years this is unfit and complete **! If they were not going to honor the warranty WHY take our money?

Shady, shady, shady! I bought a house last year and the water heater just went out. Fortunately, it's still under warranty, but Sears will only honor the warranty if I can provide a receipt with date of purchase. It's a 9 year old appliance bought by the former owner, so OF COURSE I CAN'T PROVE IT... But of course, they bank on customers not holding on to paper receipts. SHADY. They tried to blame it on Kenmore, but I'd think Sears would want to stand behind any products they sell. I guess not. As to repairs... They charge a $90 inspection fee (just to step on property) that is NOT waived if you have them do the work. So you pay $90 (for them to show up) + Labor + Parts + Tax = SHADY. I hung up, made one phone call, and got another plumber to show up for nothing. So, to sum up: Sears = SHADY.

I've had the worse experience with Sears Home Warranty. You can only use their service 30 days after your first payment. After the 30 days, when you file a claim, you have to pay a non-refundable deductible of $75-$80 per claim. Next, this service does not include Sears employee technicians. Instead, Sears sub-contracts with third party vendors who are rude, disrespectful, and do not return phone calls. They took my money and charged me a monthly fee for a service I could not use. I spent many days waiting in the house and calling Sears. Purchasing this monthly plan has been one of the worse professional experiences of my life.

Used Sears for repairs to dishwasher, washer/dryer, and fridge and have been generally pleased. Have not had much success with HVAC repair in general, and was recently looking for a new company thought I would give Sears a try. I have been without heat for two weeks, this after they determined what part I needed, etc. Said it would take a day or two to get. They scheduled the follow up for two weeks out with an 8-5 repair window. I put it on my calendar, and took the day off from work. Called today to confirm, and the appt had been canceled, and they needed to order the part. No phone call, no nothing. I am annoyed as all get out, but I would really be in state if I had been sitting at home waiting for something that was never going to happen. Not going to be a big surprise when these clowns go completely out of business.

I wanted simple performed on my range and it all turned to me not being able to use my range at all. I called for a schedule appointment with Sears on October 10, 2018. Tech arrived and before he did the maintenance I told him my display figures have been fading. (I should not have said anything and let him do the maintenance, then tell him about the display) Lazy tech stated why do maintenance when I have to order the part. No, he could have done the maintenance, he was lazy because he had to do maintenance on my Refrigerator and did not want to even bend down to vacuum out the bottom of it. We had to supply our vacuum for him to do it. Unbelievable.

I made an appointment to fix my fridge and the ridiculous wait time for the technician should've gave me a red flag, but I wait for it anyways. After the 12th day of waiting my scheduled date came in and I was waiting at home since I requested a day off from work just to be here and not missed the appointment. But what a surprise. After my "time window" was up I called the customer service dept. to find out where the tech was, and they told me that he already came to my home and nobody was here. I have cameras to proof that no one came even close to my front door or even my driveway.

I contracted with Sears Home Warranty about 6 months ago. I contacted them 3 months ago regarding a faulty wall oven. They sent a repair man out fairly quickly and he determined I needed a new part which he ordered while he was still at my house. The part came in about a week later and even I could tell it was the wrong part. They came to install it and said it was the wrong part. So they ordered another part which came quickly but was wrong again. So they placed another order. I haven't heard from them in over a month. I call and all they will say is it is backordered. It has been 3 months since I first contacted them and the oven still doesn't work. I called again and asked to speak to a supervisor. They put me on hold for a few minutes and then hung up on me.

I have schedule a repair for the stove I bought from there. I trust it was a credible company and I wanted to sign up for their warranty. The first appointment the device guys call me saying that he can not make it because it’s too late so I had reschedule, then they promise a window from 8-12 and don’t comply. I have to call back Sears and see if they even coming. Customer service keep transferring to schedule appointment to the repair. I also receive a 25 percent coupon I can used for the first time canceling. Horrible. I am looking for a new company that is going to treat their customers with more respect and accountability. I understand things happen. Make it up to the consumer that paying their paycheck.

My 10 year old Kenmore Elite oven wasn't heating properly. I called the Sears parts department and was informed of what sounded like a great service warranty which covered older appliances like mine. I signed up and the very next day a technician arrived and ordered a new bake element for me that was going to ship to my address. That was on Oct. 18, 2018.

In July 2018, purchased new unit at Sears Costa Mesa, Ca. Total purchase price $1,413.10. After a few minutes of starting unit it makes extreme loud noise and a burning smell. Called Sears and made appointment for the Repair Service to look at the unit. The Repair Service did not show up. I called again and they sent a Repair guy to look at the unit. The repairman did show up but said that he could not wait for a few minutes for the unit to start making noise because his repair schedule was busy. So the Repairman left without looking at the unit.

I ordered a bed set over a month ago to be delivered on 11-08-2018 as it was my daughter's birthday on the Nov. 8. Just got a call today on 11-7-2018 saying it is going to be late. If I could give you guys a ZERO rating I would.

The Kenmore washing machine that we bought last December died in early September. We bought a five-year warranty plan at the time, not that it mattered since this machine is less than a year old. It took two weeks before a Sears Home Services technician could look at the machine (September 28). His diagnosis was a batter water inlet valve. He ordered that and a motherboard (just in case) and set an October 11 date for installation of the parts, which were to be delivered to our house. The day before the planned installation, I called customer service to see what was up. The woman (obviously in a call center in the Indian subcontinent region) noted the parts were on order, but had no idea when they would be delivered and "assured me I would receive a call when they were tracked.

Sears Hometown Store Cleburne, TX - I purchased a dishwasher there, I had issues with it for off and on for 7 months. Luckily we had the protection agreement on it so service said they would replace it. I called the Cleburne store where I purchased it to get it replaced - they told me to go to Hulen Mall. The owner said he didn't have to replace it and I could go somewhere else. So long Cleburne. Reminds me of other big box stores.

My Kenmore Elite stopped cooling and freezing after a little less than four years. I have been unable to reach anyone in the United States or get an answer as to when I can expect resolution. I am waiting for a third repair technician to come out and diagnose the problem. I was informed that only a Sears technician can order parts. Why send not one, but two non-sears technicians to diagnose the issue if they are not capable or authorized to order parts. I have been on the phone with sears eight times and counting with still no repair or update in sight.

Exceptional products with bad customer service is not worth the hassle. I recently purchased a treadmill and had to exchange it for a different brand. Spent over an hour with customer service and transferred at least 5 times only to get hung up on. After 2 weeks of trying to get my problem resolved, Sears at the nerve to tell me, my 30 day for return and exchange has expired. Um, nope; your customer service speaks broken English and couldn't help me when I called numerous times. Shame on you Sears! Over the last 3 years customer service went down. I'M DONE!

I purchased a treadmill recently and had to exchange it for another brand. Spent countless hours with customer service (being transformed 4 times during one call and spent 1 hour on the phone) then got hung up on without issue being solved. It took over 2 weeks to get somewhere and they tried to say that my 30 day return expired. Um, nope; customer service reps speaks broken English and transferred me at least 3-5 times on one call. Products are great with exceptional value but customer service is not worth the hassle. Sorry Sears, over the years customer service has went down. I'm done!

I bought a Kenmore Refrigerator, LG Washer and LG Dryer from Sears with a delivery date of 13 October 2018. Despite moving into my new home and not having either of these appliances, I decided to wait until 13 October 2018. On 11 October, I received a call informing me that delivery was postponed until 17 November 2018. Sears online had my appliances in stock and could deliver them in 2 business days. I requested they deliver them from this warehouse and was told that is not an option, as they are essentially different companies. I decided to cancel the order and purchase the appliances elsewhere, as I need these appliances.

Worse experience with technical services in my life. Where to start, first by saying that despite the fact that 4 different technicians came to my house to fix my dishwasher, it is still not fixed. The 1st technician didn't find anything wrong... like I would willingly pay a non refundable $100 fee for them to come with a perfectly working dishwasher. This 1st guy told us that it was maybe because it was needing a deep clean and recommended a product that we bought through him. A few days later the product arrive and it was a washing machine one, not a dishwasher one... We then looked on internet to see if it was the same (it is not) and found out that they sold us the product 2.5 to 3 times more than it cost in retail stores!!! Bought the correct one and clean the dishwasher - still not working.

Called sears.com to purchase a refrigerator and gas range... Was put on hold for 30 minutes. The customer service rep did not know anything. I was very upset...called back the next day, when I should have just went somewhere else. This time I spoke with a Cindy. Again, terrible customer service. She was very uncooperative... Would not let me speak to a supervisor. Just this year I've purchased 2 gas ranges and 2 refrigerators. Trying to buy another set for another one of my properties. There is no accountability for these reps. The way I was spoke to is unacceptable. Sears, are you in charge? The way I was treated, I can see why you are closing down. Get involved with your employees.

I purchased Sears Home Warranty to give me piece of mind with my large appliances. However, they have been anything but helpful. In July 2018, my dishwasher stopped working. In August, 2 different technicians determined that the machine needed to be replaced and reported this to Sears Home Warranty. For the past 2 months, I have been calling Sears Home Warranty once a week to find out when they are going to replace my machine.

Through the years me and my husband have relied on Sears to make major appliance purchases, as well as provide service should a repair be necessary. Up until the last 3 years, I would say that Sears came through the majority of the time. It is because of my most recent experience with a drum replacement in my 11 year old Kenmore Elite front loader washing machine that I have decided to not renew our Sears Home Warranty.

I purchased all of my appliances (Kenmore Elite) from Sears - stove, convection microwave, dishwasher, refrigerator... All purchased 5 years ago. My ice maker was having issues I could "live with" (stopped making ice and would occasionally leak), but I called Sears out once my dishwasher stopped working in May. Once the repairman fixed my dishwasher I asked him about my freezer/ice maker, and he encouraged me to sign up for the Sears Home Warranty plan.

Our worst experience with Sears in purchasing new appliances (refrigerator/stove/microwave/dishwasher/washer/dryer) four years ago before we retired. Invested a lot of money. Biggest mistake. Our top of the line refrigerator Kenmore Elite has never worked. From the ice maker to the inside of the refrigerator not working. Everything has been replaced and still not working. Lost all my food in fridge due to Our fridge quit working/running. What a massive headache. Our newest Elite washer is a joke. I could go on and on. Plus, who do you speak to someone in another country. They could care less. I’ve been dealing with these problems for months. I am so tired and sick to my stomach. Scheduled appointments are either rescheduled or no show. I’m praying for you Sears CEO. Whoever you are. What happened to loyalty and customer satisfaction. Have a beautiful blessed day.

It's so difficult to buy a reliable appliance that will not breakdown in less than 5 years (3 for me). The expectation that Sears would be able to provide reasonable customer service when their appliances fail is a fantasy. The customer service program is a call center that has no access to any additional information than the customer already has. The business model is set up so that no one has direct contact with any of the actual parts companies or distributor of parts or even the technician.

If by some small chance my stove and refrigerator gets repaired under this service warranty, I will be canceling afterwards. These people no regards for your time. They will call or email and say “we’re coming... We’re coming... Oops! You’re rescheduled for the next day." Customer service seems like a call center somewhere in Asia. Anyway Sears... we can’t go through this again. It's no wonder you’re going out of business... You just lost another customer.

I bought a very expensive Kenmore refrigerator 8 years ago along with the service contract which I have kept renewed. I called on Oct 9 since my freezer door would not close (I have a double door bottom freezer/refrigerator). The earliest appointment I could get was today, October 19. 10 days I had to wait. I just received a phone call and was told the repairman was running late and they canceled my appointment. I had to take the whole day off! Now they said they are coming on Monday, I have to take another day off! With this "Service Contract" I have not received very good service. They have canceled appointments on me 4 previous times. I will never buy another appliance from Sears again. This refrigerator has had to be fixed at least twice a year for various problems!

We purchased a Kenmore dryer for $1,200.00 at the Sears in Portland, ME mall, it was delivered three days after the initial scheduled delivery. To make matter worse the delivery guy was super rude and he didn't even assemble the dryer. Called customer service and explained to them what happened, "we are so sorry for your experience and we will send someone out to assemble your dryer". Hmmm! That was 4 days ago. Guess what? My dryer is still not assembled. Gee thanks Sears for your great customer service.

Please think twice before utilizing this company. We are consistently placed on hold, hung up on, yelled at, treated rudely, they never deliver when promised, damaged goods, invoices not received, etc. We are so entirely fed up with doing business with them.

FREEZER KEEPS ICING UP!!! 3 REPAIRS LATER, IT'S STILL NOT FIXED UNDER THE MASTER PROTECTION PLAN! They told me at the time of purchase, if it's not fixed after 3 repairs, I get a new one! Now they are changing their story to 4 repairs in one year window I get a replacement. How is that possible when it takes them 3 months to come fix it after parts are delivered? They set it up that way so it runs over a year! What we need is a government that protects us and holds these rip offs accountable for the millions of dollars in faulty cheap, junk, garbage, parts they made our appliances with. One question...Sears! What's the point in buying a master protection plan if your idiots can't figure out what's wrong with our appliances? We not only got ripped off on the appliance, we got ripped off on the master protection plan!

On June 1, 1016 I purchased a Kenmore french door refrigerator from Sears at Sears Hardware in Shelton, CT for $1,276.19. Generally I was pleased with the purchase, though the ice machine was practically worthless. This past spring, I came home to find the temp had risen in the fridge. I thought my family had left the door ajar and warmed up. (Did not happen in the end.) I unplugged the fridge. Reset it and it cooled down. In the beginning of July (early July) I awoke to find the temp of the fridge has risen, food in the freezer was beginning to thaw. I tried resetting again to no avail. Then began the repair and service.

I recently purchased the Sears Home Warranty because I was going to be renting my home. When the technician was there, he made it sounds super simple when needing to file a claim, but the reality is the complete opposite. Every single time I call the number he provided me, I get transferred around at least three different times before I get to the correct department. Why is it so difficult to file a claim? Then, after waiting on hold for another 10 minutes, someone with a heavy accent comes on the line only to keep you holding for another 10 minutes just to file a claim! Just a bunch of dead air, no conversation. They do not even bother to let you know they are still there or what they are doing.

We purchased a refrigerator in November 2017. Two months ago the refrigerator stopped getting cold. It took 2 weeks for a technician to show up. The parts needed to be shipped to our home. Well, the parts never arrived. We were without a fridge for seven weeks. I fought with them, over & over again. People are rude on the phone. I finally got approved for a replacement but... there's been so much problems that I want to scream. Three deliveries were scheduled, two were damaged and one didn't show up. I want my money back so BADLY! Now I know why Sears is closing. Where did the good customer service go?

I was mislead and trapped by Sears. Nothing was clearly written under the product description when I placed the order. After placing the order, I wanted to know if the stand will be assembled or not and after waiting couple days I requested them to cancel the order because I won't be able to assemble. I was also informed by email notification the product will be delivered by OCT 5th when I placed the order around SEPT 10th. Not getting any response I contacted Sears back to cancel my order.

I got the full home coverage including well, septic systems. The coverage was expensive and higher deductible than the other companies. They said it included coverage on boiler plus preventative maintenance. Called them 3 months ago for scheduling the preventative maintenance, they never came in. Today a guy from Sears comes in and says that the boiler is Weil-McLain and that Sears don't cover that brand.

I have been dealing with this sorry company for over 2 months regarding new replacement on my non working washer. HORRIBLE HORRIBLE CUSTOMER SERVICE. Over 100 calls and 5 scheduled appointments with no resolution. Never ever again will I purchase from Sears!!! Buying a warranty will get you nowhere but a ton of headaches and high blood pressure!!! Don't buy!!! Don't purchase WARRANTY.

I've been dealing with Sears for 10 months over replacement/repair of my furnace. Nearly 75 calls have been made by myself and the local approved repair company. With every contact, you are forced to deal with a new person and supervisors are not available unless you demand to speak with one out of dire frustration. The situation changes every time you speak with Sears and just when you are close to getting the issue resolved, they throw a new requirement into the mix. I settled for a $1,500 payment with the supervisor, Miriam. I was told in August a check would be mailed that week. One month later, I still had not received a check. I called Sears and was told the check was not sent because I had not supplied a receipt showing my payment of $1,500 to the local contractor.

If I could give zero stars, I would. My dryer broke, seemingly a simple repair was required. Five weeks later, not only is the dryer still broken, it is actually worse off than before. Sears sent the most incompetent repairperson I have ever had the misfortune to meet. He ordered the wrong parts. He broke a part. He was not available when needed. He never apologized for screwing everything up. Sears customer service was just as bad. They refused to help rectify the situation, and seemed baffled about what to do. Really, the worst customer service ever.

I looked up Frigidaire washer repair online and Sears was the first website to pop up. I filled in the form and sent it off, for a scheduled appointment within a few days. I should have looked at the reviews first. The cost was $89. When the technician arrived and saw that I had a stackable unit (dryer on top of washer) he said he would need a helper and it would cost me $100 for him to help. He did some diagnosis with the washer in place and put his ear to the washer while it was running and he got up and said, "Your belt is broken, so schedule another appointment and I'll bring the other guy." This was the best part. He said I didn't have to pay the $89.

A call was made to Sears service to repair a drainage issue with my washing machine. A wash cycle would not complete because something was clogging the drainage hose. Immediately after the service, I started a wash on delayed start so it would run in the morning and be complete as I awoke. I woke up to the floor being wet around the washing machine and water seeping into the basement and damaging items in storage in the basement. I inspected the gasket (what I believe they call a "boot") around the opening of the front loading washer and it looks like it was not seated properly.

After buying a $3000 fridge in their elite series it broke less than 2 years later. It took 4 weeks for a repair man to look at it and then another 4 weeks for them to order the part and come back to replace it. Their repair part lasted 1 day! Then the customer service women told me I would have to start the repair process all over again meaning another two months of a broken fridge. They wouldn't send a fridge in the meantime or offer to just replace it. Horrible customer service and junk products.

I had a technician come to my house and order a thermostat for my refrigerator for $246 dollars and the part never came after a month. After repeated calls to Sears service, they kept saying the part would be reshipped but it never was and no one contacted me or tried to deliver the part. My last phone call they said they would email me that night and the part would be delivered to the nearest UPS office. No contact and no delivery. I told them I'm a senior and I have a lot of food going bad. It has been my worst nightmare dealing with Sears. I will see that they are investigated.

This is by far the worst customer service. I have had this home warranty department now since July of 2018. I have had 1 service done that took 2 month to get done after calling 10 times. Had a service tech come out to review the Heater and said he was going to order the part but that was after the tech came to the house and didn't want to come in because it was wet outside.

I would not recommend Sears for central AC yearly maintenance. Tech rushed through job and did not properly clean debris from fan unit. The bottom of the fan unit was left with pine straw debris and a piece of metal. Highly disappointed for the price I paid.

I ordered my Frigidaire appliances from Sears. I ordered a dishwasher and called Sears to return it (prior to delivery) because there was another dishwasher that I wanted. They assured me it was canceled. I checked my online account a week later and still saw that it was scheduled to be delivered. I called Sears and they told me to refuse the delivery. The initial delivery did not happen because they arrived at my house without calling first and I wasn't home. Sears called me and I said I am only minutes away and to please have them wait. They did not. I called Sears when I reached my house and spoke to the delivery manager who was kind enough to offer me $100 in Cash Your Way Rewards for the inconvenience. I had to call Sears numerous times over a couple of weeks because I didn't get the points.

This is the worse place ever!!! I have a refrigerator that went out. I called, nothing has been done. It's going on 5 months. I keep having technicians schedule to come out, some cancel some don't even show up. I've been arguing with Sears about this for too long. Now since I've been waiting, my warranty expired and they won't even honor it. Also since it's been sitting up mold has made its way no matter how much I bleach and clean it. Disgusting. Every week I get a different reason why!! This makes no sense.

Bought an extended warranty with my GE washer from Sears a little over 2 years ago. The washer will not drain/spin. Called Saturday, walked through problem solving with tech. Appointment scheduled for Monday 8-11. No one showed or called. Called back Sears. Put on ignore several times and bounced around. Finally tried the "chat" option. Ask for name of company that was supposed to come. Called them and was told that they do not service my area. Continued on chat while calling service dispatch. Given the name of another repair company. Asked them to hold and called them. They do not service my area.

No wonder Sears is going down. Stay clear of their WARRANTY program. You will invest hours trying to explain and reason with poorly trained and incompetent associates. Have been waiting several weeks to get my microwave repaired. Made several phone calls to them only to find out they never processed the claim. Escalated to a supervisor, who was really no better than the associates and showed no customer service skills or empathy. Did not apologize and told me to call back in a few days if I did not hear anything. Guess I will be calling back again. This company is in a death spiral.

Major regret! I wish I would have researched before throwing money away. Calls are outsourced to India, takes weeks to get an appointment. Service tech performed an illegal repair to my home dryer - removed the heat sensor! Could have burned down the house! Was found by second Sears-scheduled repairman a few months later when it broke AGAIN, then they refused to attempt a repair because they said they were not allowed to and argued with me that their repairmen would never do such a thing. Once I showed them the repair log (thank goodness I'm organized) it took hours of calls to supervisors to get them to do the repair. Should have just hired my own local repairman and saved time, money, and headache. Cancelled my service today (and had to pay fees - but I'd rather sever tie now than keep regretting for another 8 months). Sears need to go ahead and go out of business. They've lost another lifelong customer. Shame!

My Whirlpool oven stopped working. Called around for service, I usually get 3 quotes for any work or service. This time I got 2 quotes from local repair shops, they informed me upfront that there is a service fee of $65.00 and $59.00. When I called Sears, no one mentioned any service fees; I contacted them twice to schedule and re-schedule the appointment because of a conflict and not once was service fees of $99.00 mentioned. When the service technician arrived he did not mentioned the fee either until he completed the test and informed me it will cost approximately $600.00+ to fix the problem.

I had been looking for a reasonably-priced water distiller for a while and on the 3rd of October I ordered a RovSun. One for 56 bucks. I placed the order and about 6 hours later Sears emailed me about some kind of problem. I signed onto the chat feature to try and iron things out. There was apparently a problem getting the money even though the entire fee had been deducted from my prepaid debit card. 5 days later, they say I have to contact my bank to get my money back, although I use a prepaid debit card. In other words my money went to Never Never Land and they claim they don't have it. Typical response if you're a thief. I will never do business with Sears again. My order number was ** if that helps. Sheesh I sure didn't expect to be mugged by such an old-school company.

Bought this to lift my Jeep in preparation to put snow tires on once the time came. I tried to use it this past weekend and since my Jeep has a 3" lift in it the jack is too small and doesn't lift it. I take it to the store and was told that since it has been over 30 days (it has been 41) that they could not return it or exchange it for one that would work. I even call the 800 number and plead my case to people that were very nice, but not able to help. Crazy because it's not like I was able to use it, I have all the original packing, and it is only 11 days past the cutoff. What is even crazier is that the one I need is $100 more and since I need it I have to pay that much, but can't in good convince myself to give Sears another $ of my hard earned money. This is the company that I buy (use to) all my car parts, tools, kids clothing, household goods (exercise equipment, appliances, beds, etc) and this is how they treat me.

I ordered this product 9/4 and received notification it would be delivered 9/20. When the week of 9/20 came they pushed the delivery date back claiming it hasn’t been shipped from the manufacturer yet as they don’t keep that product in their warehouse, delivery date pushed back to 9/27. The week of 9/27 it was pushed back to 10/4, week of 10/4 it was pushed back to 10/11 and week of 10/11 it was pushed back to 10/18. I cancelled my order and processed a full refund. This company is a joke and will eventually go out of business with these type of practices unfortunately.

I was blindsided! My order was placed Aug 2. My first call to Sears was Sept 28. The email they promised me by Oct 1 did not come until Oct 7. It denied my returns. I am stuck with the bill. Details: I ordered several swimsuits of different sizes. One worked. One needed something different, which I then ordered. Three did not work. After I received my second order, and made my decisions, I began the return process. First I planned to take them to the store. Unfortunately those are closing faster than I could get to one. Then I planned to mail them. Meanwhile I have a life. They denied my returns because of their 30 day limit policy.

I had a home warranty with Sears for all my appliances. My dryer kept running when the door was open which is an issue. Called Sears and they kept trying to make me go online to schedule an appointment. Only issues with that was I did try to make an online appointment and was rejected telling me I had to call to schedule. After several calling attempts I spoke with a rep who told me they didn’t have anyone in my area to service my dryer and they would call me back. They also told me IF they found a technician I would have to pay them a $75 service fee. I have been paying them $50 a month for a year and this was my first call. What was I paying for anyway? Needless to say I immediately canceled the plan. I knew from the call it wasn’t going to end there and I was right. I canceled in September and I was just charged again for October. Now I have to try to get through to these people again!!! Better Business Bureau here I come.

I purchased a brand new refrigerator 36 days ago, it is now making loud noises. I'm thinking it's probably the motor and they want me to pay for service call and any repairs to it. I called a different rep and they said had I called within the 30 days window they could do more to help (smh).

After placing a service call 2 1/2 weeks ago, 2 rescheduled appointments (by them), 1 no show from tech, a phantom fridge on our account, wasted food, additional expenses to live out of a cooler with a family... my fridge was finally repaired by a tech that was 2 HOURS past the arrival window + came in with a horrible attitude!! Needless to say, we’re looking into another warranty company!!

The worst customer service ever, my microwave stop working and I have a warranty with them. I called 6 times for that and till now nothing. It has been a month and I'm still fighting for someone to come and fix my microwave.

I wished I had read the reviews before I signed for this agreement. Our water heater broke while still under warranty. We are elderly and have not been able to take a hot water shower for a week. We are waiting for Sears to come and install another one. They cannot handle emergencies, send you to different departments every time you call and then, you end up talking to someone in the Philippines and their answer is "we cannot do anything from this end, you have to call....."Really, it's a disgrace! They sent a technician after 4 days. He told us that someone was going to get in touch with us that afternoon to tell us what was wrong with the water heater. Since they didn't call, I decided to call them. It has been a nightmare! Never again.

I ordered a new lawn mower bagger from Sears.com. They would not ship this item so the only option they had available was pick up from Sears outlet. I picked this item from the outlet yesterday. I installed it today and notice that there is a part missing from the box. 1st at fault is Craftsman for not doing the proper quality control check to ensure the package contents are complete. Then I called Sears.com for assistance and they advised they cannot give me the missing part and that I can purchase it from Sears Parts. I shouldn't have to pay twice for an item that I already have purchased.

It is no wonder this company is sinking. The level of customer reflects that. I have made several calls with no follow up. On 10/3 I made a call to Sears for duct service. The man answering the phone quickly said, "Please hold." After 5 min. on hold he came back and rudely said "If you are calling to make an appointment I'm telling you right now I'm gonna have to put you on like a 40 min. hold. I suggest you go online and make your appointment". Being in shock in what and how I was just addressed, I said, "I'm sorry what is your name." With that I was hung up on. I called back, and again was hung up on. I then looked up a customer service number.

I received a women’s blouse with very poor quality. The fit was off. I did not know that Sears online allows outside sellers for their merchandise. I receive it from a private seller from China. They do not accept refunds and offers $2 for your inconvenience. I demanded they pay for shipping and was told “We have already contacted you and wish you a happy life." I will never shop there again. I wish I could upload a photo of the email they sent me.

On Labor Day 2018 my refrigerator stopped working. I have a Sears Whole Home Warranty that I purchased in 2017 replacing my Master Service Agreements on several items. Sears scheduled 6 visits (showed up for 5) during September 2018 before finally fixing it October 2nd. I was without a refrigerator the whole time. Nobody gave my issue any urgency. DO NOT BUY APPLIANCES FROM SEARS, NOR THEIR WARRANTIES. THE SERVICE IS AWFUL! Nobody seems to care. Lost all my food, and lived out of coolers all month. Customer Service operates off of a script, and when I asked to speak to a supervisor, they did not allow it because there was no supervisor on duty. When I reached out to the executive offices, their people dropped my call and didn't call me back. I used to be a fan of Sears, but no longer. There is more to this story, that shows a company that has lost control of their customer service. This company needs to be revamped.

I ordered a lawn mower online. I found a cheaper one and decided to cancel my order. The mower total was 212.59 - 20 in points. Total charged to my MC 192.59. They refunded my card $166.16. Which is $26.39 short. Called CS several times and tells me they will send it to the back and send me an email. I think I should sue disturbing me about the money that needs to be refunded to my account. Worse CS I have ever experience and this space is too small to go into great detail.

I thought I could rely on Sears to be an honest comp. I was Wrong! I needed a quote on a new mini split system for my home. The consultant enters all information himself on his laptop. He asks you to sign giving permission for the financial companies they use to check your credit. I had printed copies of my check stubs and had proof of my mortgage payment ready but he wouldn’t even look at them. He said everything he needed was already in the computer. I said that was odd since I hadn’t provided any of that info.

Ordered a beautiful top of the line Craftsman tractor from the Sears store in Nashua NH back in early September. Original date was moved out which was fine as I was notified but then came the day before delivery. I received two calls confirming my delivery and it would be between 12-2pm. I also received a text stating the same and I could track my delivery.

I came home in the evening 9/19/18 from a short trip and found a puddle of water on my kitchen floor. Everything in my freezer had melted. I called Sears at 7 am the next morning because I have an extended warranty that I bought for $569 less than 3 years ago when I purchased my new fridge for $1679. The woman on the phone told me to reduce the temp setting and press the ultra ice button and wait 24 hours. I explained to her that I work 12 hour shifts and would be working the next 2 days so that would be difficult, but I did as she asked and changed the settings. By 1 that same afternoon the fridge was becoming noticeably warmer now so I called again.

I pay $49.99 per month for a home warranty service from Sears. I have a refrigerator that broke. Sears ships the warranty service out to other companies but they don't tell you this when you are buying the service. The company that Sears gave the contract to is Cross Country Home Service in Florida. Cross Country says that they have no technicians that can service our area. We are paying this money and get no service and it's been over a week. This is a total scam. Do not buy a Sears home warranty service. One week without a refrigerator. No one will help me and there is no number to make a complaint. So frustrated that I could scream.

My mother has a Sears Service Contract for her Sears Kenmore Refrigerator. In May of this year it began to act up. Since then she has had multiple service calls, replacing parts. Still she has a non-working refrigerator. Every time the refrigerator stops cooling, it's 2 weeks before a service tech can come and then around 10 days to 2 weeks before the part arrives and the tech can return. My mother is 80 years old and very fragile in health. She has a small fridge in the kitchen to keep small items in and the other fridge is in the garage. She has to go out to the detached garage and carry her food back in to the kitchen. For most this would be a just small inconvenience but for her it is a hardship. She has had to deal with this since spring of this year.

SEARS HOME WARRANTY IS A SHAM! They easily take the monthly premium from my checking account each month, but that is about the only thing that is easy about them! Service providers they use are unprofessional, if you can even get them to call you about an appointment. Most providers will tell you that they will not work with Sears. Then you have to call the home office AGAIN to get a new service provider, that may or may not call you back. In fact, I was never even able to get an HVAC service provider to my home for the seasonal maintenance service that is "supposedly" provider with the whole house warranty. I ended up calling my local HVAC repair person. Lastly, if you do file a claim, it will take MONTHS for a response.

I was sold the warranty with the understanding that it included one boiler cleaning per year. The first time I called Sears was for a smoking boiler. They told me they had nobody in my area after I already waited a day for service. I had to call somebody myself who was insured, qualified and approved by Sears. What a pain! Then while the tech was here, the Sears approval dept. had to approve the work. Another pain! The work was approved and done. Then the fun began. Denial of payment first because something missing in paperwork. Then they said work was not approved. Then denial because the smoking boiler fix was considered routine maintenance.

Very upset with Sears service people. I made an appointment for maintenance service on my washer and dryer. The time period was from 1:00 - 5:00PM. I explained that I worked and gave my cell number to call me prior to coming. I did not receive a call or a text that they were on the way. My husband got home at 2:15PM, and there was a message on our answering machine.

I have had paid for the Sears Home Warranty for 2 years. Every month the payment is deducted without trouble. I have had several repairmen out for different items; Stovetop clock was repaired successfully. Side by side refrigerator - repaired 4 times - still does not make ice. Convection Oven/Microwave - fan was replaced but I had to pay someone to take it down and put it back up. (Extra expense.) They only repair! Washing Machine was replaced still sitting in my foyer (uncrated) since 9/10/18. Now they say they don't stack. (Extra expense again.) I have paid my monthly payments faithfully plus the extra $75.00 per visit, only to find out I have to pay for everything else too! DO NOT USE SEARS HOME WARRANTY - They pass the buck to Cross County Home Services who pass the work to companies that don't do any work.

The Sears Home Warranty is ridiculous. What a SCAM. It took over a week to get an appointment to have our air conditioner repaired. Finally got an appointment... I have ended up taking 2 days off of work this week to try to get our air conditioner fixed. The first guy said he fixed it, but NO. Then I was on the phone for over an hour trying to get someone else to come out. That was scheduled for today... come to find out NO ONE IS COMING TODAY. The Air conditioning repair company didn't even have a service order from Sears? I am so frustrated. Paying for service that doesn't exist. And Sears does not make it easy for you. The WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not get Sears Warranty Coverage for your home. I will be posting everywhere to warn people.

I purchased La-Z-Boy outdoor furniture, through Sears, less than two years ago. The fabric is dry rotting. I was told by the manufacturer that it wasn’t covered longer than one year. I was also told the furniture was discontinued two years before I purchased it, so I can’t even get replacement cushions for the frames. Customer service with Sears said they won’t help me either. I wonder if the fabric being two years+ old when I purchased it had anything to do with the premature breakdown of the fabric? I will never know because I won’t be buying furniture from either of these two manufacturers in the future. Why won’t big companies stand by their product and their name?

Customer service for Sears is absolutely horrible. I have called over 15 times. Never got to speak to anyone who speaks English. They can’t even get my email right. My order got canceled (not by me) then they would not honor the sale price. It has been the worst experience ever trying to order appliances online. I will never shop at Sears.com again. Sears should be ashamed of their selves. I’m not sure where their customer service is located but I am sure it is not in America.

In 2011 I bought and had installed in my home through Sears, a Carrier Infinity HVAC system. Also purchased was a master protection plan which would cover yearly check-ups, service calls and or repairs on anything that was installed at time of delivery. Over the past couple of years there has been a message popping up on my thermostat stating a "system malfunction, call Carrier technician". I would call Sears, their tech would come out and let me know it was nothing, just a system diagnostic being run from the thermostat to unit. Heard the same song and dance for years. Fast forward to Aug 21st 2018, tech came out for another HVAC issue, I told him about the system malfunction issue and he actually tried to track it down.

You will NEVER get that number to corporate or any contact info. This company or home warranty is the WORST! Buyers beware. They’ll promise you all this and that to get the warranty... LIES OR UNTIL you need to file a claim. They’ll tell you this is covered. When it’s time to file a claim it’s EXCLUDED!! Filing the claim is the easy part. After that it’s downhill from there, SIMPLY A NIGHTMARE!! That you're paying for...Technicians that no show, if they do they have no parts then you wait again for another 3-4 weeks for parts to arrive, which by the way they won’t notify you about when parts do arrive - you have to keep up with that and schedule another technician appt and it’s starts all over again. Major and multiple issues with lack of follow up, empty promises and a bunch of excuses. If I take a day off and another and another waiting for a technician to show up that never does we have a problem.

Online purchase and I had typed in the address to where to be sent and after I received the invoice in my email that had the wrong address I called to let them know it was wrong address and they said that they could not change the address but she said that she could cancel the order and I would have a refund. Well 2 days later I got notices saying it was mailed out. I called back and a supervisor I spoke to said that they couldn't do that. They couldn't change the address. They can't cancel an order and that if it's ordered it goes out regardless so I'm out the merchandise and I'm out my money. Poor customer service.

The worse experience with service ever!!! This story should be very shameful to Sears. I have A refrigerator, a microwave and a stove range with an oven under, all with the same warranty. All units are not older than 2 years. Place it a service repair appointment on July 14. The hottest time of the year in California, but as of now 9/24/2018, I still don't have a unit fix that I can use!!! It has been more than 2 1/2 months, with a total of 8 service tech app. 2 times rescheduled app. 3 times repairs performed. Replacing compressor, air filters, service valves, filter dryer etc. etc. unit still not working!!! Refrigerator was diagnosed none repairable by 2 different technicians do to a massive leak in the refrigeration system. But Sears won't replace the unit and told me that it didn't qualified as a replacement unit yet. Instead another appointment was created to attempt to repair again.

My refrigerator has been broken for more than a month, Sears has sent 2 technicians to my house, the compressor has been changed and the issue has not been resolved. I called them and they want to make yet another appointment for 10 days from now, as if 1 month isn’t a sufficient wait. My service agreement states that if they don’t fix the problem I should get a new appliance, but they want to send another technician. They don’t keep up with their words and are definitely not reliable.

During my years as a Sears credit card holder I am truly dissatisfied with their high April rate of 29.99%. Citibank are greedy and I have stopped using this card. When you call to get a lower interest rate you get the same respond "sorry we have no lower rate at this time". They don't care that you got half of what their interest rate is from another credit card company is charging. Guess their CEO's live life large. Stay away from Sears/Citibank credit card. Pay close attention to your statements also. They are a big rip off greedy company.

Made three appointments to repair Samsung refrigerator. After waiting from 2 -6, the tech came at 6:30 and could not care less - no apologies, explanation, nothing. Paid for the visit, ordered parts, purchased some insurance for future services, made appointment for second visit... Second visit, the tech did not show up. When asked, SEARS said: "forgot to call that there was no technician on that day". Third time, waited 4 hours and job could not be completed because tech had forgotten part... THE WORSE!!!! NO WONDER SEARS WENT BELLY UP... AND SOON WILL SEARS REPAIR SERVICES.

Five months ago I purchased our 3rd vacuum from Sears. The previous two vacs lasted approx. 8 years. The floor attachment on the five month vacuum has broken. I take it to a local vac dealer and he does not have it in stock. It is my understanding that Sears no longer is partnered with Panasonic, and now are purchasing from China their attachments which are a really poor design. I call Sears parts and am told the part is not included in the warranty and with tax and postage it is over $47!!! No wonder Sears is closing stores! You must take care of Loyal customers!

The sales person made it sound like the best service ever. Well I'm almost waiting 1 month for a technician and a hot fridge. That's not right. I had to go thru 6 people just to get an appt. Do not buy this service contract... I'm cancelling. Money thrown away.

Called Sears service to repair a broken refrigerator. They came but did NOT have the parts. The service repair man talked me into a Service Plan - A BIG MISTAKE. I paid for the repairs on the basis that the parts would be arriving in the next few days as the repair man indicated. The lying illegitimate son of a... One month later all the parts have NOT arrived and they will NOT come out to repair the part that they can with one of the parts that did arrive. They are a lying company that does not deserve customers or to be in business. I spoke to customer service in corporate and they would not help and did not care about my situation. STOP buying SEARS.

We purchased an extended warranty on our Kenmore Elite French Door refrigerator. The doors were not closing tightly and air was leaking from the doors. We called Sears to send out a service repair person at the End of August. The serviceman arrived and basically told us the door gaskets needed replacing. He stated before he left that he would order the required parts. Two weeks later we called Sears to find out when the parts were going to be delivered only to find out the serviceman never ordered the parts. The Sears person we spoke to said he could order the parts for us and they would be delivered to our house.

On Friday, 9/21/18, I had my day wasted by Sears incompetent repair technician and customer Service department. I had scheduled the visit through both its automated system and the customer service agent by clearly explaining the door gasket/seal was coming loose. The technician showed up with NO part, opened and closed the door, made a telephone call, and then told me he would need to return on Tuesday, 9/25/18.

I purchased the home warranty plan a year ago when I called Sears regarding a repair. I have made two claims and neither was resolved in less than six weeks. I had to resort to keeping a running list of every call and what the customer service rep told me and posted those notes on the BBB website for public viewing. They keep you on hold and can never resolve the problem. I read some of the other negative reviews and can confirm that everything that they have said is accurate. I cancel my plan and was told that they would honor the existing service job. Six weeks later I am still waiting on my cooktop to be repaired or replaced. Looking for a class action lawsuit in Tennessee.

I ordered online- and they gave me sale items at the time-so I placed a second order. Over $300. I found out after-that they were coming from 10 locations- Called Marketplace-I later researched. Loud Complaints with WalMart Customers too. Returns- Not standard sized and some items never received that were charged for. I wrote them, called them, and got on messenger- promises, never any results. Not one single return Label ever sent-OR ADDRESS OF WHERE TO SEND IT TO. One item took 30 days to come. You cannot reply to emails. Awful, Awful Service. Worst EVER online. I am now handicapped and cannot go to stores. 82 years Old, and not able to handle these problems. My last note from them said it was over 30 days and no returns (Policy says 45) And I have tried the whole 30 days to get results from them.

Worst customer service ever. Show up late, wait 3 weeks, supervisor unable to solve any problems, refuse to provide his name. Pretty much tell me I had to wait, wait 2 weeks. They didn't show up and have to wait 1 more week and supervisor explained he will call me. This never happen and next thing you know show up an unscheduled appointment (a week later) without not even talking to me or making sure I can be at home for this repair. Refuse to give me money back after I requested. Seen this mess, will never use this company again. Will make sure to share this with everyone I know and my recommendation call other company... Was all tragic. Even give me wrong receipt and ask me to paid again when I paid all services in full first visit... A mess like I said.

We have always bought Sear's products because of their great service; however, our refrigerator stopped working and when I called to schedule the repair - the soonest they could fix it was in 6 days. I was told by the technician to put in a claim for food spoilage and found out that food spoilage cannot include condiments (event though once opened need refrigeration) and today found out that they will not process the claim because the technician has to replace a part to get the coverage. The refrigerator was broken, food got spoiled -- why does that not count. We will never buy from Sears again. The technician was great - the Sear's policies are terrible.

I got a great deal on a bed from a Sears that was closing in El Cajon, CA. When purchased, all was there. When delivered, it was missing the legs and the electric parts that make the very expensive adjustable framework. That was back in July, and I'm still waiting. That store is now closed and the delivery warehouse, who is the one determined to have lost the parts has stopped working with me and referred me to an open store in Chula Vista, where I can never get a hold of a manager. At this point I'm willing to buy the parts so my bed works, but I can't even get them to respond to that. Lesson learned to never buy from Sears, and especially never buy from a closing store, no matter how good the deal. So frustrating. Their customer service is nonexistent.

Two months no delivery. Called once to check on delivery after a week past due. Called back a week later. Now two weeks past due. I was then told ON BACK ORDER. Ok BS. But refund my money. NO PROBLEM. Week later still no credit. Call back "SO SORRY SHOULD BE A CREDIT IN THREE DAYS." Still no credit two weeks later. Call my bank in the morning. SEARS YOU PAY OFF BBB FOR AN A+ RATING. YOU HAVE THE WORST REVIEWS I HAVE SEEN.

If it were possible to give negative stars, I would. I ordered a new front door from Sears in 4/21/18 & was told it would be 6-8 weeks before it could be installed. Okay, not a problem. 8 weeks come & go. Silence. After multiple failed attempts to contact the coordinator, I was then informed by the guy that sold the door to me that the door had in fact been lost! The coordinator then finally called me back while laughing (probably because it isn't her money that was spent on the door) to inform me that the door was lost.

Ordered items online and provided updated shipping address, which was confirmed but when summary of order received items to be shipped to old address. Immediately called Sears to update order and disconnected. Called right back and was read back correct address and told information would be updated. Received email stating items still going to old address. Told the email was incorrect and would be rerouted by Sears. Just received chat too late to reroute order. Called and told informed this earlier, which was never the case or I would have canceled order. Terrible customer service. I'll NEVER shop Sears again.

I buy at Sears one Elliptical 10.9 model 23909. The day I put together I see different Elliptical. I see model 23909.3 for my surprise say 10.9 and small worlds says different thing. I try see web (internet) in Elliptical and I confirm not the one I buy. I try fixed and I look online Sears questions (reviews) and see Jan 2018, 2 other people have the same problem buy one model. Model have online and Sears DELIVERY different model. I try talk with Sears and Sears be very rude and in stores same thing joking in my face, and no try doing no nothing. I want know why Sears try play with us customers. Descriptions and pictures is fake Sears site. I see in store right one the one I buy. Why have 2 Elliptical same name but different model and site no say? Why have fake information and publicity?

In summary when I called customer service about the refrigerator #1 being broken NOT working they send technician to tell me what I already know and told them then he comes and charged me $107. Techs are not ready. I called because it was cheaper to buy another one but BIG MISTAKE to buy at Sears within 1 year. Exactly the fridge stopped working went through the same hustle...they tried to robbed??? me again. But do it once Shame on you, do it twice shame on me??? BE AWARE THAT BS OF SENDING THE TECH TO YOUR HOUSE JUST TO GET MONEY FROM YOU...that’s their way to scam you. I will never buy from them. Will tell everyone to watch out for them??? Sear = scams???

I have a warranty agreement with Sears Home warranty since 12/16/2017. In August of 2018, I called Sears to report that air condition unit was not cooling. A Sears Tech came after few days. He did not tell me what was wrong with the unit. I called the claims dept. two days after, and was told by an associate that my claim was denied because the tech reported that there was rust and corrosion on my unit and also due to lack of maintenance. She suggested that I hire an independent contractor to diagnose the problem and send them the report. I hired a service contractor who reported that there was no rust or corrosion and that the reason for unit not cooling is that the condenser coil is leaking which is due to wear and tear. I submitted the report and my maintenance records to Sears. They replied they will respond to me in three weeks.

I have been misled twice by Sears and delivery. I have been trying to get a delivery time which they call the night before to set the time so no plans can be made till after. Super inconvenient. Not sure why a delivery time is so hard. Plus I was mislead about delivery date already and was on hold with delivery for about 45-60 min. I will never order from Sears again and seriously considering cancelling our order and going elsewhere. I totally understand why Sears' stock is at an all time low. It would be nice if Sears put customer service at the top of their list.

I am so dissatisfied with the services provided by Sears Home Warranty. I never post reviews, but I had to make buyers aware of the scam. I purchased the warranty and after 3 months today I cancelled. The reason is after paying a 100.00 deductible for my repair the plumber comes out and tells me the repair cost is going to be $200.00 for labor not including parts for my roman tub faucet and the damaged walls. Sears Home Warranty sends out a check from Cross Country in the amount of $130.00. Seriously!! This is absurd. After going back and forth with different departments no one was willing to help. Buyer Beware!!

Buyer beware!! Purchased a beautiful Kenmore Elite counter-depth refrigerator (made by LG) Aug 2016. After owning it for 2 years, the compressor broke. Called for service thinking I would get help immediately. No! The appointment for the diagnostic visit was for 13 days later. I called several more times to try to move that appointment up. No! It was difficult for me to find a trusted location to rent a refrigerator, but I did find one. The repair guy came, diagnosed the problem, and parts were then ordered. The repair was complete 3 days later. I discovered after the fact that the fridge rental was not covered under my master service agreement, so I was not reimbursed the $100 for that! Because of their slow response time, SEARS should supply a temporary refrigerator. Sadly, the story is not over yet...

After reading most of these reviews about the appliance home protection warranty from Sears, I wish I read them before I purchased a washing machine. As everyone else, I am still waiting for Sears to stand by their agreement and fix this machine. I have been waiting a month and they keep giving me the runaround. It has been completely absurd. Sears is a good store that has been around so long, but I think after this shamble they are running they need to go out of business! Absolutely horrible experience.

Our large 1 1/2-year-old Kenmore refrigerator failed on August 12, 2018. I placed a called to Sears Service. We have a 5 year service agreement. They said they couldn't have anybody here until August 18, 2018. Not having any other immediate options, we accepted the appointment for August 18, 2018. The service technician came and concluded that we needed a new control board and a new fan for the freezer part of the refrigerator. He could not return until the parts were delivered, so an appointment was scheduled for August 30, 2018. The parts finally arrived and the service technician came to install them. The control board installation went as planned, but the fan was the wrong one.

In short: DO NOT PURCHASE SEARS HOME WARRANTY REPAIR!! We have been dealing with Sears home repair for nearly a month. We have had three different service calls for the same problem: the first repair person was unable to figure out the problem; the second repair person said there was no problem, and yet he ordered two parts, and, to boot, he was extraordinarily rude and condescending; the third repair person was the charm as he spent two hours to figure out the problem, and he ordered the part. This whole process took three weeks. Mind you, the washer has been out of commission this entire time.

They talked me into buying this when my refrigerator broke down for the third time and they told me we were out of the mfg warranty. They take three weeks to get out, another 3 to 4 weeks to get parts, then another 3 weeks to do the actual repair. Then it breaks again. Another 9 weeks later, they say it's fixed again. Breaks again, another 10 weeks later, say it's fixed again.

I called the advertised telephone number to schedule a $99 air duct cleaning, and made an appointment of 9/6 with open window from 8 to noon. On 9/5, a reminder call was made to me and I was told the window was from 10 to 1 or 2 p.m. the next day. "I arranged my day according to the 8 to 12 time so, if the technician isn't here by 11, I'll have to reschedule." Next day (9/6) around 10 or 11, I called to see about the arrival time, and was told I was on the schedule for 12 to 5. I rescheduled to 9/11, with the open window for service between 12 and 5. The day before, a reminder call came notifying me I was on the 8 to 12 schedule. I explained all of the above, and was told 12 to 5 would be the time.

I have been dealing with their repair service since July 28th. I have not have a working refrigerator since then. Customer service has hung up on me twice. I have a Master Service Warranty - don't get one!!

Sears got me to sign up by saying that I can have a free month to try out the home warranty. They didn’t say that the warranty doesn’t become active until a month after you sign up. I called a day before my free month was up and asked if my free month had already started or if it started after my account became active. I was told that I had a month free after it was active and I wouldn’t be charged for another month. The next day I was charged 69.99 for the Sears home warranty. I called back and was told that my free month had started before my account was active.

I bought a brand new Kenmore washer and dryer from Sears about 3 months ago. First the dryer wasn't drying properly, so I received a replacement. It was delivered and set up for a fee and I purchased home protection warranty. I have been noticing a error message on my new dryer. When I called Sears to have a technician come and look at it, they asked me to send a picture. It was discovered the vent hose was bend and not enough air flow. I haven't touched the back of the dryer or moved it since it was installed by Sears employee, they bend it. I am a single woman and purchased home protection warranty for peace of mind.

I ordered a refrigerator online. The measurements provided online were incorrect and the refrigerator didn't fit, and the doors were crooked. The delivery team wouldn't take it away, instead leaving it in the middle of my kitchen. I called and was told they would come back at the end of the day. Saturday 10 pm, no one back. Days of calls later, they can't pick up for at least 8 days! Since I work and take care of sick son, will be 11 days. Meantime no fridge, no refund. Jewish holiday celebration canceled because of no fridge. Spending money eating out. Sears won't reimburse. I will never shop at Sears again. Crooked product and horrible service from website to pick up.

I deeply regret signing up for this program. I feel that it's a major RIPOFF!!!! If you ever have a claim be prepared for a level of frustration that is beyond words. They lose information, don't communicate and then give you the runaround and treat you with disrespect when you call them. Trying to cancel the policy can only be done in a small window of time or they charge you an exorbitant fee. Horrible! I won't even shop at Sears anymore because of this interaction. I'm not surprised that they are having financial difficulties. You can't treat your customers this way and stay in business. I honestly hope this company folds.

I specifically asked if I could cancel the service at any time. The associate explained that I needed to pay at least the monthly fee after the service was completed before canceling. I did what I was directed and was told that there was a fee of $195 to cancel. Since I recorded the conversation, I am expecting to have this contract canceled without any fee. But I will have to go thru the process of fighting them.

I spent over $1,100 for my warranty. A few months ago filed a claim and waited, and waited, and waited. Now they come back and say that they cannot fix my fridge and they will offer only $500.00 as replacement cost. These people are thieves in suits, nothing more. I canceled the plan and they only will refund $417.00. Good riddance. This is exactly why your company is going bankrupt. I only hope that many more people read this to avoid these warranty plans like the plague.

DO NOT BUY the Sears warranty for your appliances. At first glance, it looks like a good deal. You pay around $40-50/month and all your appliances are covered and if they can't fix it, they replace it. Except, THIS WILL NEVER HAPPEN. I have been paying for the warranty for 4 years. That's almost $2000. When I finally needed it when my fridge broke down, I realized what a scam this is. It is not inefficiency, it's not a slower process than expected, it is an intentional, well-thought process by which it is almost impossible for you to get a new appliance if yours is beyond repair.

I spent almost a $1000 for a treadmill from Sears and was told it would be delivered before 10am the following Saturday. The confirmation call on Friday changed my delivery time to between 3:15 And 5:15 Saturday evening. When my order didn't arrive by 5:15 I called and was told it would be another hour or two. At that same moment an unmarked truck showed up in front of my house and two disheveled looking men got out. I spent 45 minutes going around in circles with the call center first being told their trucks are all labeled then well maybe they hired a contractor. And I'm supposed to let these people into my house? Of course I asked for a refund but Sears could not email me a confirmation. I asked for a supervisor which I couldn't get either. I'll never shop at Sears again.

I was in Natick, MA at Sears. I bought some items. The clerk at register asked me if I had Sears card. I said yes-not on me. When I punched my SS number into the terminal, a totally different person came up. I called Cust Svc to report this. They referred to fraud dept. Vanessa in the fraud dept told me to go to my credit bureau - Sears couldn't help me. My social may have been a typo by a Sears emp. I said it was their obligation to correct the problem not a credit bureau. Sears fraud said they could not help - wow, I was taken back. I told Vanessa to cancel my card. I will not be shopping in Sears again.

We have been bitterly disappointed by our current experience with Sears. We contracted with them to put vinyl siding on our house. Timing - they are out of schedule and will only finish later than promised, if they finish at all! Damage to property - they damaged an electric wire and a phone wire. They tried to hide the electric wire damage. When confronted with the issue they tried to intimidate us by saying that the wire was "out of code". Rude & Abusive Behavior - their contractor shouted abuse at the other workers. He also tried to intimidate us over the phone. We phoned the overall Sears project manager and the local office in East Hanover. The project manager was patronizing and indifferent. She lost no time in telling us how busy she was and that she had other customers to attend to. The workmen also left nails in our driveway and damaged some of our plants.

Bought a home generator and service agreement-paid it constantly (also bought warranty for air unit and washing machine-don't use them though). Tried generator - worked last month - did not turn over. Called for repair - today is Sept. 7 - told me next available date is October 18. Then gave me a list of things if it was they would not fix or charge me for and also charge me $95 travel time. First I have paid for years for the warranty - to think I may have to pay more stinks and is disgraceful. Then to give me an approximate 6-week wait for a repair person is disgusting.

I never have been treated so unprofessionally in my life. We bought a brand new tractor from Sears and renewed their Master Protection Agreement multiple times. The second time we renewed it, they never fixed it correctly. They would put off visits, order parts late, etc. They would fix it and then it would break again. I got very few mowing hours out of it. I was leary to renew the policy one last time and rightfully so. Since I didn't have enough money to buy another mower, I went ahead and renewed it, but it was even worse this time. They again put off fixing the lawnmower. Excuses ranged to missing bolts to pieces that needed ordering to just not making their scheduled appointments.

We purchased a fridge in July. Has terrible delivery service. They showed up an HOUR before my delivery window and then wouldn’t attempt to redeliver because I wasn’t home. I called and corrected my phone number TWICE and they still called the wrong one. Thought it was just a bad experience. Wrong!! Just purchased a dishwasher last weekend 9-1-18 and scheduled for delivery for 9-6.

When I placed my order on 8/24 I was told it would be delivered the following week. A day before delivery, it got rescheduled. Last night I got a text message and a phone call with a delivery window of two hours. I was home a half an hour before the delivery window. WHILE AT HOME I got a missed call from Sears saying I needed to reschedule my appointment. I called back and the woman assured me it was in error and I was next on the delivery truck. Fast forward 15 minutes and I get another call from Sears saying I wasn't home when they came and I needed to reschedule. I told her I was standing in my house and no one came. She said that they were there, and I was not, so they left.

I bought a Samsung dryer 2 yrs ago from Sears. This yr the dryer started cracking so we had the technician come out and tell us we needed a new drum to fix it. The drum was ordered on 8/24/2018, I received no updates on when it would be delivered to me. Fast forward it is now 9/5/2018, I have called Sears Home Warranty to find out what day the drum would be deliver, the agent advised it was to be delivered on 8/29/2018 but there was no other information as to where the drum was at or when it would be delivered.

Had my appointment set for Tuesday 9-04-18 between 8-12. I never received an email from Sears nor did the technician call. The 3rd party company Sears outsources never showed up. I took the day off work to be here and this is how we as consumers are treated. For years we have purchased and trusted Sears products. When we built the house 15 years ago we went with Kenmore appliances. But now the quality and consumer service has fallen off to where it's not even worth walking into their stores anymore. I will never buy from Sears again and this warranty will not be renewed so this is my last product from Sears. Sears is on the way down the drain and I will help make it so by not purchasing anything from them again. Sears... you did it to yourself. Maybe you can lease your buildings to the Spirit Halloween stores. They have a lot of satisfied customers.

I recently ordered from Sears online. I was scheduled for a Tuesday delivery- had excellent communication PRIOR to the scheduled delivery. Apparently there was a truck that broke down and it will take 3 additional days to get the appliances that were ordered. Terrible customer service AFTER the delivery delay. Waited over 45 minutes to try to speak to a manager and was "accidentally" disconnected on the supposed transfer.

Don't do it! I've had a claim open with them for 6 months now. They've sent 5-6 technicians out to fix my A/C to no avail. Finally they agreed to mail me a check so that I can find my own repairman. That was 3 months ago. They keep saying they've mailed it. They've supposedly canceled checks and reissued them 4 times now. I still haven't received it. They don't return messages and the right hand doesn't know what the left hand is doing. They are intentionally scamming people. I called the customer support line just now and instead of being connected to an agent, I was connected to another customer that was in the middle of leaving a voicemail about being passed off about his claim!!! This company is a sham.

I purchased an expensive home warranty by Sears after I had talked to many representatives. Repair or replace is their motto. Called to have my microwave fixed and after a $100 payment the technician determined that it wasn't repairable so it would have to be replaced by my warranty. At that moment I was grateful that I had purchased this warranty. Boy was I wrong!!! I was supposed to have someone contact me within 24 to 48 hours. After no phone call from the company I contacted them. They were not going to replace my microwave and were not going to refund my $100 deposit for the service call.

I will shorten this experience but our new Craftsman mower had been only a couple months old. It wouldn't start after less than 7 times used, took to an authorized dealer, they said it was not "human" error but should "easily" be replaced. They verified with another dealer who agreed with their assessment. After numerous calls, much patience and many, many phone numbers we were told it would be replaced, then not, then it would, etc. Nearly 3 months later we just showed up at the MOA store, showed our notes, provided history, etc. and after many conversations the salesperson said they had a replacement with our name on it. Really? We got it loaded and left quickly. A week later we were still receiving notices that our claim was still under advisement but most likely would not be receiving a replacement!! We will NEVER purchase or buy anything from Sears again. I'm just worried our replacement will go out. This process was a nightmare!

My elderly mother bought a refrigerator from Sears for her second floor apartment. It NEVER worked and that's the least of it. Delivery refused to bring it up because it could not fit in the narrow stairway and they don't lift up to windows or doors. My mother was alright with this and paid $350 to have it lifted to a doorway that is awaiting replacement porch. The second floor lost all of their food when it didn't cool. Kendra, a very useless customer service rep was very uncooperative, kept repeating her "script" and finally offered a new refrigerator or repair. After going over that they would not bring it down or take the new one up to the second floor she agreed to wait TWO WEEKS for repairman to come look at it.

We bought our daughter a washer and dryer to have in her first new home purchase. We live 500+ miles from her and thought paying for the installation would be great and exactly what she needed. However, not only did they NOT install it, they didn't even deliver it with legs for leveling! I've never been so disappointed and will NEVER purchase appliances from Sears again!

My family and I have been buying stuff from Sears for over 50 years. Over the past 2 years, I would consider them to be inept, incompetent, and possibly borderline criminal. The website is horrible: It signs you out (kind of) every 10-20 minutes without telling you. So, you just sit there for minutes with a page trying to load, maybe forever, unless you do something about it. It eventually takes you to a "Prove you’re not a robot page". And if you pass that, it sends you back to the homepage, NOT where you were, so you get to start your search all over again. If you do finally get to the order page and the order actually goes thru, don't exactly expect to get ALL of your items. They will cancel ALL or PART of your order, sometimes they will tell you, sometimes not.

Sears sent out an inexperienced technician who broke the front panel of my machine while diagnosing what we already knew was a bad water drain pump. He forced the panel off breaking into pieces. Cost of repairing panel and pump matched cost of new machine. Had to buy another. Sears would not work with me to resolve and I had to pay $99.00 for the technician to come and break my machine. He failed to drain the water he added to the machine leaving me with a mess and did not give me a receipt.

I want to personally let everyone who reads this know... DO NOT DO ANY KIND OF BUSINESS WITH SEARS at least in Oahu. I have a home warranty that covers my appliances. I paid $130 deductible, Sears technician called me at 10:30 am the day of my appointment to tell me I had an appointment between 1-5 pm. However, he couldn't make it between that time and he would need to come out now because I was his last appointment for the day. Mind you this was a weekday so, I was at work when he called. He told me he referred my job to another technician and that he would come out between 1-5.

After purchasing online delivery was scheduled for one week after purchase. Received 4 phone calls to confirm delivery time frame. Never showed, spent 3.5 consecutive hours on phone with no resolve and a bunch of lies.

We scheduled a technician on 8/2, to repair both our dishwasher and oven. The handle on the dishwasher was loose. It was replaced but they broke the detergent dispenser which now will not open at all. It took us 2 times to test that the door is stuck. They also came on-site to repair our oven where the door won't stay shut. For both issues, problems and no solution yet. We called and they scheduled an appointment on 8/16 to repair the dishwasher. Our appointment was supposed to be between 1:00-5: 00 pm. No one showed up, called, emailed or texted even though we signed up for text messages. So frustrated. We called and spoke to a supervisor (good luck getting a hold of one; 6 transfers and 60 minutes on hold). She felt bad and scheduled 8/27 for next server. The email came that it was scheduled for 8/30, not the 27th.

August 27 a GE double electric wall oven was installed which I purchased from Sears.com. When I first tried to use it, the bottom oven would not even turn on. I am totally frustrated because I have been on the phone 2 days trying to get it repaired or replaced. They keep referring me from one department to another which are all in the Philippines. Each time I have to explain for at least 20 minutes, then they transfer me to another department and mostly I get disconnected. I afraid I'm stuck with no oven or no money. I wish I had read the consumer complaints before buying. I have used Sears appliances for many years and was satisfied with the sales and service so now everything has changed.

My Sears refrigerator with a bottom freezer was pouring water onto the floor and making lots of frost. I called Sears Repair and they came out about a week later. The repairman placed ONE $56.00 part in the refrigerator and the bill for the work came to $453.16! I was so shocked I almost lost my breath. After protesting this outrage, I paid the bill. The man entered everything in his iPad that I then signed. I told him I needed a receipt with a breakdown of the charges. He assured me that I would get the receipt in my email inbox shortly. The repairman left after stating that everything was fixed now. I never got a receipt in my email for this con job!! See below.

After having Sears repair an appliance I was convinced to purchase the whole house warranty. I have been paying the monthly fee for the last 18 months and now that I need a repair, it is not being done. The policy clearly states it is a covered repair, the person I spoke to said it was covered, the person I chatted with said it was covered. All say someone will call me back but nothing. It has been over a month. I've paid another month's fee. I am so disappointed in this warranty policy. It is the biggest scam around. So disappointed. Maybe this is why Sears stores are closing. Horrible customer service.

Very frustrated. Several months and several attempts to repair ice and water dispenser and now deemed irreparable. Service provider and warranty company do not communicate with each other. One does not know what the other is doing and my fridge is still not working. Warranty company tells me that they are waiting for paperwork from service provider and service provider tells me that they have already provided the warranty company with the paperwork. Warranty states that fridge will be replaced if deemed irreparable. They are dragging their feet on replacing my fridge. I have documented all my contacts with the warranty company and the service provider.

Placed my order online last Friday. Got a confirmation email that the order would arrive Wednesday the 29th and I would receive updates. On Monday, no updates posted or received. So I contacted them, first by phone (automated assistant) and then online chat. I was told order was already shipped and would arrive on the 29th and not to worry. That the online order page would update by end of day.

Poor customer support by way of phone. Lousy followup. Poor feedback regarding repair schedules. If Sears can't get in contact with original installers, you are SOL on a timely repair. Will avoid using Sears as much as possible in the future.

I don't know where to begin with this email. I have purchased a product from Sears (brand new Kenmore washing machine) already fully paid for. Weeks into receiving the machine we had to have techs come and check the machine as it wasn't working properly. Now months after - calling every other day sending new techs dealing with different reps the machine is still not in the working condition it needs to be. We have dealt with so many people so many techs so much transferring and waiting at home for techs that have never shown up! Appointments were cancelled on your end and we were never advised of including today - we had an appt set from 8-12 pm. It is now 1:28 pm and we haven't received a call or anything regarding the person running late.

I would give Sears warranty program negative stars if I could. It has been the worst customer service experience I have ever encountered. We purchased a new dishwasher in February only to have it quit the end of June. No problem we thought, this is why we purchased the Master Protection plan. Wow we were wrong about that. After calling in to schedule someone to come look at it to see what was wrong, it took 2 weeks for a technician to get there. The technician ordered the parts for the dishwasher and then scheduled a time to come back. He certainly back on July 25th a month after the first call in and opened the parts.

Beware of Sears Home Services! I purchased their warranty program, and regret having done so. I filed a claim for three of my appliances to be serviced 6 weeks ago, and they still have NOT been repaired. I have taken off work on three occasions for their technicians to come and assess or install parts and have been stood up twice, and the third time they didn’t send enough assistance to complete the job. I have been without my washing machine for 6 weeks and have had to pay for numerous trips to the laundromat. I have had over 6 large boxed parts ($900+) delivered to my home for my washer, and was left with the old heavy parts and boxes to dispose of on my own.