Sears Reviews

Worst customer service I have seen ever. Never ever order any item on Sears.com or Sears online, they completely cheat their customers. Most of their sellers are unknown third party sellers and they ship fake items or items which is not shown online. And Sears does not take responsibility of any wrong product sent to the customer. Instead customer needs to handle with the third party seller directly. I have lost my money and several calls with Sears and their customer service agent simply disconnect saying, "We are not responsible."

WORST CUSTOMER SERVICE I HAVE EXPERIENCED YET!!! I am having the most horrible experience with SEARS Customer Service. The first initial appointment was great, tech was great. We ordered the part, paid, and confirmed appointment for the following week. The part came on a Tuesday, and waited all day Thursday for the tech. I called at 3 pm and the Customer Service Lady was not helpful at all. They had rescheduled my appointment for another week out. Said there was nothing they could do. I am so disappointed with this company and the way they treat their customers. We called and complained and the Supervisor was Rude, and refused to try and help defuse the situation, and make things right. How can they cancel my appointment for the day without telling me, and schedule another appointment a week later. NO ONE Offered a better solution, or one that would make the situation right.

I've been trying to get our furnace working since October 2018. It is now March 2019, and despite numerous attempts to repair... Still not done. Even though we're in Arizona, it gets cold. I've called Sears several times to get resolved and to find out where the part is. They promise to get it taken care of. No luck. I plan to cancel as soon as it is repaired. I've purchased another plan. They are seriously not someone I would recommend. In the past it wasn't so bad... But now? Forget it!!!

Updated on 03/15/2019: Once again after 2 weeks of trying to get someone to call back I finally got a customer service person. After 20 minutes of going thru him trying to sell me things I asked only for a quote on replacing garage door opener parts and installation. He continues to ask me to set up an appointment for warranty work on my broken Craftsman unit. Again after a few attempts to sell me another Craftsman unit which I declined due to poor quality I ask for installation quote. I stupidly waited over 20 minutes on hold for him to find a person to ask. Again he asks for me to have warranty work appointment good for 13 months after installation for which I tell him again I had unit for a few years. "No," he says "unfortunately we do not service your area." Wtf.

I ordered a dryer 6 weeks ago now. Took off from work 2x to be told my dryer was coming. The morning of I get a phone call both times to be told, "Oh I'm sorry. Your dryer will not be delivered today." Still don't have a dryer. I spoke with five people to make sure when I took off the 2nd time that it would be coming. "Yes, yes, yes," they say. Did it come? NO. Do they care? NO. All they can say is, "Sorry. We will call you with new delivery date." WTF. I'm done with Sears.

Sears took like 3 months to repair/replace my refrigerator, all my food went to waste, now that I'm trying to submit a food loss claim they are telling that is past my 30 days to submit a claim. First of all no one ever told after making so many phone calls to customer service that I had 30 days, they are telling me that is part of there agreement, an agreement that I don't have, but they do have for their own record, the people I spoke to over the phone are so rude that they hang up the phone on me multiple time. I re-comment not to buy Sears product, seen I warranty you will have the most horrible experience. I will make this article get to ask many people and social media as possible, I'm also going to file a small claims against Sears.

Sears has been to my house 5 times to fix a refrigerator. Finally informed that the refrigerator is not repairable after 7 weeks. Was told that they were issuing a $1,000 replacement check. 3 weeks later no check. When I signed up for the warranty the service technician said if my commercial grade built cannot be fixed it would be replaced by Sears. Not true only $1,000 is the replacement amount. There was the first lie.

I have had to have several services that took months to complete, I've been waiting for garage repair since Nov-Dec, I've lost time from work and did not get services because of cancellations by Sears or technician, I took off 3/11/19 for garage repair, got email at 6 am for me to call them, rep had no clue, appt 10-2:00, rep had no ETA.

The Sears technician repaired our washer door well, but Sears Home Services refused to honor their 20% off coupon even when I was assured that this would be provided to me and the coupon was legitimate. Their accounting department refused to make amends which was very unfortunate. They kept trying to push a long term service contract, but given their lack of help, I did not use them and signed up with another long term contract.

I bought a mattress and box spring online and had ask them to update my phone number. They never called or showed today and told me they would be here next Friday. I am now aggravated because I've waited all day for this just to be told it'll be another week and this is not the first bad experience I've had with them. Plus a computer I also bought online at the same time came yesterday and makes a loud noise that sounds like a coffee pot. I will never shop at Sears ever again!!!

I Called Sears customer service to extend my protection agreement on my washer and dryer. I was quoted $557.07 for a 3 year and $796.80 for a 4 year contract. I agreed to purchase the 4 year purchase agreement for $796.80. After giving my credit card numbers the salesman quoted the contract duration for only 3 years, not the 4 years I was purchasing. When I questioned him on the duration of the contract and the pricing he said, "Oh I can give you that exta year for an additional $360.00". I complained that the quoted price of $796.80 that I paid was for 4 not 3 years and he said the he must have made a mistake in what he quoted me.

Our dishwasher would not drain water. My first mistake was to call Sears for help before checking their reviews. The technician arrived and spent 45 minutes convincing me to get their insurance to save money and I fell for it. He ordered the part and then told me that it will take a week to get it. We couldn’t wait and called another appliance repair company. They arrived the next day and fixed it in 20 minutes. Cost-$354. They also told me that Sears ordered the wrong pump and not what was needed. The next three weeks I kept emails from Sears to notify them when it arrives. I wasted no time to cancel their warranty insurance after they took out 49.99 already. Then I had to pay an additional two months as a penalty for early cancellation. That cost me another $49.99 twice. Now they sent me a bill for $99 for the service call. They are a total fraud! They repaired nothing and want $250.00 for it. I’m outraged! Sincerely, Henry.

I paid for a five year warranty on my Sears garage door opener. Second time I ever called and it took two hours and I spoke to at least 7 people, getting the runaround. Finally I got a hold of someone and they told me it would be several days before they could come. They were too busy. I guess I am supposed to leave my garage door open all those days until they had time. I still had a year on my warranty. I will never use them again!

Heat pump quit so wife called Sears. Salesperson came to home, told us they could have us going next day or so. We asked what our monthly payment would be and he for some reason couldn't give us a exact figure. Told us it would be in the range of $200 to $300 a month which we were fine with so we ordered. We asked him about doors, windows and shutters so he showed us what was offered and we selected what we wanted. Once again we asked what the monthly told would be on the entire package. He told us everything would run in the range from about $425 to about $550. He kept saying he can't give us a payment figure.

Waited for two weeks for appointment scheduled between 12 and 5. At 5 called they said, "Be there in 15 minutes." At 5:45 they arrived. We had to leave. Contacted supervisor at service center. Scheduled next appointment in 2 weeks. Said we were first on list for cancellation. Next day sears called to schedule appointment. I called and said we had one. They reported no record of the supervisors making an appointment. I was also told that the report stated the repair man showed up but we wouldn’t let him in not that he was 45 minutes late! We were completely lied to. It took another 3 phone calls and over 1.5 hours to reschedule in 2 more weeks. I can’t wait until May to cancel our warranty contract. I will never use this company again. They are disrespectful thieves who take peoples money and then lie to them.

This guy charged me $89 plus an extra $20 for ordering the wrong part. Then sends me three emails with different refund amounts. No wonder Sears went out of business. Is this how you are going to recoup your money? This guy didn't do anything but send emails to me and now I am stuck with finding another repairman. I will never recommend Sears for anything, but trying to get money for doing nothing!!! I want the $89 plus the extra $20 refunded back as well as the money I already paid. What a bunch of crooks!

Extremely poor duct cleaning as well as dryer vent. Not done according to what they claim. Contacted customer service 4 time, no help. Plus, customer care did not cooperate at all to resolve the issue.

I had a standing appointment since Tuesday, February 26th to repair my dryer on Saturday, March 2nd. The appointment was set between 8-12. At 12:05, I called to determine the whereabouts of the technician. However, it was stated that the technician would call me within a hour to give me an ETA. Shortly thereafter (within 20 minutes) I received a call from what I’m guessing is the dispatch center to say that there was a glitch in the scheduling system and I could be rescheduled and added on as the last stop for today? That is COMPLETELY unacceptable as I have wasted my day waiting on the technician for something beyond my control or better yet for something that was not as a result of being my fault.

I am not the type of person to write reviews on services or products that I received. Sears has been sending me emails to please review their service that I have received from them. So here we go. It started in August 2018 and I was looking at doing some remodeling to the house, change from swamp cooler to central air, change the carpet in the house to hard wood floors or something similar, a new roof, and remodel of the 2 showers we have. I met with the salesman and got everything set up, I thought it was going to be a quick job as it was all being done by one company instead of many different contractors. That was the reason we went with Sears, BIG MISTAKE.

It took 7 working days before someone came to service our Kenmore freezer. He never repaired the freezer, he simply unplug and reset the freezer. Before leaving he told us about Sears Protection Agreement and said it would cover our freezer. We agreed to the plan because we thought it may be helpful. This is a joke, the agreement only covered appliances not our freezer. He gave us incorrect information. We had to purchase another freezer after having the Sears Kenmore freezer for less than 2 years. You people are a JOKE. I WILL NEVER again do business with you.

Reasons for Sears service call: (1) The detergent dispenser fills with water after the washing is complete; (2) the power button only works 1/4 of the time; it sticks in the off position and you cannot get power to the washer. Contacted Sears and a tech, John **, came out on January 22, 2019. He took off the part where the knob cycle selector button was and tweaked the "plastic" part (which he said controlled the power button) and put that section of the washer back on and said he fixed it. He said I needed parts for the dispenser problem (He tried to take the washer selection knob off the wrong way while working on that area). Don't think he knew what he was doing.

When the repair tech arrived I showed him the loose burner control knob. Immediately he claims it is a bad gas valve and needs to be replaced. I told him to look carefully at the area. I told him I think it is a loose mounting problem. Like some screw needs to be tightened to a support manifold or something. He said, "Unfortunately we can’t see that." I told him to remove the caps, burners, open the oven door, remove the control panel screws and then two more screws that hold down the stove top and look inside. He said he was afraid to remove the burners because the screws could snap and then you have to replace all the burners. I told him to be careful. He then very reluctantly removed the 5-caps and 2-burners. Then suddenly stopped and said, "This will cost you extra. This is not covered by the $119 trip charge."

I read a review that matched mine so I included it below. We needed a minor repair but somehow the cost for repair was equal to what we paid for the appliance a year earlier. I then decided to fix this issue myself and after way too much time talking and texting I went with Sears to get the part (the plastic piece you push to get ice and water to come out). Of course, despite my efforts an absolutely different part comes. Other review: What a roller coaster ride by Sears and Sears subcontractors! Wow these subcontractors for Sears appliance repair have got it made in the shade! These guys and gals come out to your house when they feel like it, and they don’t have supervisors to hold them accountable if they do a crappy job.

What a roller coaster ride by Sears and Sears subcontractors! Wow these subcontractors for Sears appliance repair have got it made in the shade! These guys and gals come out to your house when they feel like it, and they don’t have supervisors to hold them accountable if they do a crappy job. If they do have a supervisor, the supervisor’s location and phone number are Top Secret because you won’t be able to locate or talk to their supervisor. I tried several times. Good luck to anyone who needs assistance for a broken appliance (3 month old dryer for example), or if you need to file a complaint about how long it takes to have a service technician come out and "attempt" to repair an appliance.

Refrigerator delivery confirmation was 12-5 when I ordered and confirmed 12-2 the day of. I was called by delivery service at 10:50 telling me delivery in 20 minutes. I told them the earliest I could be there was 12 so they would not deliver. At this point I was irate after taking a half day off to be there when they said they would so I cancelled the whole order. A company word is everything and Sears does not keep their word.

After email confirmation with a four hour window; no one showed up today and did not even have the decency of giving us a call. I took a day off to have the machine fixed for which one of their technicians had ordered parts about 10 days back. The parts have been sitting here but no show from SEARS. Calling them was no help as I was given no explanation for the lack of communication; and got another appointment for Thursday. Let’s see fingers crossed. Disappointed and frustrated - lost a day of work - thanks to SEARS!!!

Started with a dishwasher issue. Within 5 minutes the tech diagnosed the problem being the computer and immediately sales pitched me on the home warranty to save 50% on the part and service call. It then took 3 more techs and 4 months to really find the problem, each time the tech calling the previous tech incorrect in their diagnosis. Next was the oven, diagnosed in 5 minutes as a bearing...write a check for $100 to cover everything. Part is ordered, install scheduled only to discover the part was broken, yaaa. Somehow this is my problem so an additional $89 is charged. I just cancelled the service and going to chalk this one up to experience. Fooled me once shame on Sears. Hope they go bankrupt under their crook of a CEO before others fall prey to their services.

Purchased a dishwasher that (short story) started to fall apart within 6 months. Had multiple repair attempts out, numerous part orders, etc. After a year and a half, inquired as to what are we going to do. NOTHING is fixing this. Was told I needed to pick a replacement. With no store to pick one out at, (ours has shut down), I was then told to look online. Spent some time, research, picked one out. Told it would be reviewed and processed. Never delivered, no phone call, nothing. Drop the ball. I call. Spend hours on the phone, get hung up on, transferred (left hand doesn't know what the right is doing), hung up on, (I have no life to Sears and nothing better to do than spend hours on the phone with no solution in sight).

The repair guy that was sent out from a 3rd party contractor was like a psycho from horror movie. My washer was not spinning out. He took a chair out of his passenger car & sat for an hour to "diagnose problem". He then muttered it needed some parts I'd never heard of & shoved a service order at me that was misdated, had no follow up info & a tech name that was not his. I had to prod him to list parts & work order. 2 weeks later I got a call @ 8:00 pm from service provider to confirm appointment (that no one had contacted me about) for following day. I rearranged my schedule to be home.

After waiting years and saving up to order a new oven, and waiting all year for Black Friday to get the best price, I ordered an oven online using my Sears charge. We also ordered a new gas dryer as well as numerous other items from the store. I was having trouble logging in, so did it via a online chat, for which I had the transcript of the chat emailed to me. I clearly show the model # that I wanted and the Sears rep confirmed the model #, gave me the price and placed the order for me.

Sears was always my go to place for appliances...rarely needing repair! BUT after our most recent fiasco with a 4 year old water heater needing repair, double billing service charges, numerous phone calls and letters written to customer NO service, with Sears finally deciding in their favor (of course) they then threaten me with reporting the charges to credit companies... Had already learned my lesson with a 3 year old washing machine that broke. Weeding out any and all Sears products in our home...only have a stove left! Read through many of the customer reviews on this site. All only giving one star, and such horrible customer service. I am so sorry with what you have done to such a good American institution!

0 help at all, tried to get me to take 5 dollars so would go away. TOPS Chin Up Bar Adjustable Abs Workout Knee Crunch Triceps Station Power Tower - "The item you sent me was misrepresented as a $1271.00 item on sale for $58.00 and I did not open the box because I could tell that the item in the box was not what I believed I was going to receive so I did not open. We call that false advertisement. I want you to send me a return label for the cheap unit that you sent me so that I may return and refund my money. The product does have a quality problem. It is not the same quality that was in the ad. Send me a shipping label."

Our less than 2 year old fridge stopped cooling properly at the end of September 2018. Right out of the gate, it took Sears 3 weeks to send a tech out to look at it, and on appointment date they canceled and re-scheduled. After the second appointment (1.5 months after initial failure) the tech reported that there was nothing left to fix on the fridge and it still wasn't working, labeling it as a lemon. Sears refused to acknowledge the tech's comments and stated that they needed to come out 3 times to replace parts (not to confuse with replacing just 3 parts) with a 4th visit for confirmation, before they could replace the fridge. They started scheduling appointments to replace any parts imaginable, even if it wasn't part of the cooling system. During the last trip they replaced ALL OF THE PARTS they originally replaced again and still couldn't get it to work. Here is the total summary:

Purchased a Samsung washing machine in August, 2015. In addition, an extended warranty was purchased as well... Glad I did. I since have experienced seven breakdowns. Of those, the repairmen have ordered incorrect parts or incomplete parts listings twice. Have contacted Sears multiple times over these issues with absolutely no help or interest. Also have contacted Samsung with same response. BUYER BEWARE... At the time of purchase, the Sears sales person stated that if defective or multiple breakdowns occur, item would be replaced... NOT TRUE.

I place an order online for Sears to clean my carpet. Online I was giving a price of $153.70 for 3 areas and Hall for $99.00 and additional $36.00 for a bedroom. Once I received my confirmation e-mail from Sears I called and spoke with a representative. I explain to them my living room is one room and I have a hallway and 2 stairs and 1 room. The representative stated the $99.00 package I covered with the additional room was correct. However, when they arrive to my home my total went from $153.70 to $233.20.

Sears Appliance Technician came to replace the oven igniter part in my mother's stove. The service was done prior for 130.00 2 years ago and it took the technician less than 20 minutes to complete. Now, Sears technician wants to charge $400 to do the same service job. WHAT??? OVERPRICED SERVICE FOR A less than 20 MINUTE OVEN PART REPLACEMENT. Sears needs to be more TRANSPARENT with their pricing. They can find a way to do so. In addition, instead of charging $99 for their diagnostic fee. It should be Free Diagnostic Estimates given to customers to offset the OVERLY PRICED service repair they are currently charging this year in 2019.

I have the master protection agreement for 14 years, and every year I get the maintenance and usually a part or 2 get replaced at a good time. But this year my dishwasher broke and is now a month and they don't replace it or fix it. Is very frustrated to be treated like that. I hope for any Sears representative to call me and give me a solution.

Purchased a Kenmore Elite microwave oven on January 3, 2019. The new one burns food when you follow instructions. It also has intermittent failures where the buttons are unresponsive and it has to be unplugged and re-started, sometimes multiple times, before it starts working again. It is now February 15, and Sears says that is too late for a refund or a replacement. They say my only option is to have a service person come out and repair A BRAND NEW, $700, TOP OF THE LINE APPLIANCE. This is why Sears is going out of business. We have been buying Sears products for decades. But we are through with them now.

Our washer had a slow drain, we called Sears Home Warranty to come out and fix the problem. Technician showed, no helper for stackable washer after it was explained to the scheduling department. Technician arrived, guessed on what part was needed, Had a appointment scheduled for 3 weeks later. Sears didn't order the part till the day before, technician canceled and has still yet to take the machine apart to see what, if any parts, are required. 4 weeks later still not repaired. Will be canceling my warranty. WARNING - STAY AWAY FROM SEARS WARRANTY.

I went online & spoke with a sales rep about buying a dishwasher. I had received 3 emails. The 1st one was my order. The last one was date & time it would be delivered. When they delivered it, they said they could not install it without charging me more money. When I called the online delivery dept., they asked for my order number. So now they told me that they cannot install a dishwasher, it had to be "professionally" installed. Well the information I received on my last email said it would be connected to the existing home utilities. What bunch of crap. I removed my old one & installed my new one. I'm not a "professional". Will not buy SEARS ever again. No wonder they are closing stores.

I was sold a warranty back in Jan. 2019 and the lady I spoke with in no way mentioned that the warranty was $49.99 per month. She tricked me and now they want me to repay the money for all 4 parts, 3 of which were not even necessary for the fix. DO NOT USE THESE PEOPLE. RUN!

First call for service was scheduled two weeks out. That was cancelled (day of) and rescheduled another two weeks out. That was also cancelled (day of) and rescheduled another two weeks out. 6 weeks in winter without a snowblower and who knows if the next appointment will be cancelled. Customer service is unwilling to go outside the box after two cancellations; I asked to be able to contact a local repair shop and be reimbursed but they say that is "impossible". I'd say I will never buy anything from Sears again, but oh wait, the store I bought it from has already closed. Wonder why.

My microwave caught fire and I had nothing in it to cause a fire. The service technician came out and he claimed something that was in it caused the fire. I told him exactly what happened. First, he cleaned it out, order the parts that were damaged, told me to call when those parts were received and he would come back and install the parts.

We signed up for Sears Home Warranty about a year ago, in November we had a cooktop break. Within 30 days they came out. Ordered parts. Parts that never came. They cancel that call. We called back. They sent another service tech out. He said, "All the parts were canceled. I’ll go ahead and re-order them," but never heard anything. Called back. They canceled that order. I’ve been going around and around now for four months. They have not replaced the cooktop even though they claim they cannot get parts for it. They have lied to us, they have hung up the phone on us, they make you go around and around and around in circles which is endless and they never replace the item. Bad company. Do not use Sears Home Warranty. It is worth nothing. It’s also the highest priced on $100 for each covered repair. They are a fraud and need to be reported as such.

I purchased an extended warranty for my Sears Snow Blower for $337. I subsequently called to make an appointment for an in-home service repair on January 28th because my auger stopped working in the middle of a snowstorm. The agent advised that the soonest they could get the repair service out to my home would be February 8th - 11 days. UNACCEPTABLE. However, not having any options, I provided a detailed description of the issue and I pointedly asked if they would have the necessary parts on the truck knowing that it was in all likelihood just a belt.

I had my Samsung dryer serviced in May 2018 and was charged for multiple appliance service, which the tech never looked at another appliance while there. Tech completed repairs on my dryer, tried to send my check via Teladoc, which failed but took check and never applied to service amount due. Tried to contact Sears to find out why my check had not cleared and received a letter stating I owed $250.00 for repair service. Tried to call the Billing department, where no one answered and I was hung up on many times. I was finally able to pay after I had to have the same dryer fixed again 3 months later for a different issue, but in the same area as May repair.

I purchased a 3 yr master protection plan on my Whirlpool Cabrio through Sears (check those reviews by the way, that machine is junk!). The machine was faulty and was replaced a month later with another of the same. I canceled the protection plan on the first one, and bought one on the replacement machine. So, the date of the 3yr agreement should expire on the day I received the replacement machine. Well... it's supposed to, BUT it wasn't ever corrected in their system even though at the time I was told it would reflect the changes, but the employee responsible dropped the ball.

My refrigerator was not working properly. I knew from the past with it that it needed Freon. I called Sears service to send someone. They sent a rep who told me they can't just add Freon and left. No service and charged me a month later. They didn't even walk in the house or even look at the refrigerator. I called and spoke to a rep and they advised me not to worry about the bill. Months later I get a collection notice. I disputed with them. The contacted Sears and stated my case. Well they didn't care what was said. They wanted money for showing up not looking at the fridge and telling me they can't fix it. DO NOT USE THEM. SECOND TIME THEY SCREWED ME. NO WONDER THEY ARE GOING OUT OF BUSINESS.

I bought a mini-split wall unit brand Mitsubishi ($4500.00) to cool and warm one room. The unit was defective and never worked right. Sears came out 7 times and was not able to make the unit work properly. Instead of changing it out per their contract they kept sending technicians that are not familiar with the unit. Very aggravating experience.

Before Christmas I contacted the warranty service regarding my washing machine leaking oil or grease. The repairman ordered parts and said they would be out to replace the parts. After several attempts, they finally came out on January 7, 2019. When I returned home from work and attempted to wash a load of clothes, the washing machine made a terrible noise and would not complete all the cycles. The earliest appointment I could get was January 28, 2019. I stayed out of work to ensure appropriate action. The repairman came and said the parts that were ordered were defective. Ordered more parts and asked that I call to make another appointment after the parts arrived.

On 1-31- 2019 I contacted Sears Services to schedule an appointment for repair of my garage door opener! I was given an appointment of 2-1-19 between 0800 and 1700 hrs. At 1500 hrs. I called back to customer services and requested an update, and spoke to someone in the Philippines who indicated, while I was on the line that he was texting the Service Technician to contact me with an update. This was a complete and utter failure, as I received no callback. I called back just before 1700 hrs. and requested another update with someone in the Philippines who again stated that he had only one option, that was to text the Technician to contact me, as he could not call the technician direct. He did so, then transferred me to the 866 884 2236.

We have always bought our appliances from Sears. Needless to say, we also get the warranties that comes with the appliances. When our dryer broke on 1/13/19, I called up the Repair service department and I was told that the warranty of the dryer has expired but I can purchase a home warranty for $50/month and this will cover ALL appliances. They also scheduled a technician for 1/15/19 to "fix" our dryer.

Our dishwasher stopped working 11/28/2018. It is under a protection plan with Sears. After having a guy come three times with no fix they decided to order 3 parts for it. Of course the parts came from China and took 40 days to arrive. The repair appt was scheduled BUT Sears didn't assign a technician to the appt...hummmm. So it is now February 1, 2019 and this family of 6 still doesn't have a dishwasher. What a waste of time and money this protection agreement is! No wonder they are failing as a business. I will never ever buy anything through Sears again.

David ** was Sears salesman. We bought 16 windows only because he said if we buy them all, he could give us a $4000.00 discount. He is no longer there. Sears added the discount to bill. Just stole $4000 from a family near retirement.

I have been trying to schedule a service repair for a refrigerator for 6 weeks. Sears has rescheduled 7 times now. I had someone waiting at my house for me since they give you an 8 hour time frame and after 5 hours and a phone call from me they cancelled the service call again. They are rude and a total waste of time. The fridge is still not fixed.

If it weren't so sad, it would be funny. I ordered 2 pair of boots and a dress. The boots arrived, of which 1 pair consisted of 2 left feet. The second pair in no way resembled the pair I ordered. I order plain gray, no frills. I received BLACK with alligator heels and back. It appears I am among a very few individuals that does not own a printer. Therefore, am unable to print a required label to return merchandise...which by the way must be returned to K-Mart, not Sears. Now for the dress dilemma. Customer service informed me it would be shipped on the 5th of Feb. Great. I replied, "I'll cancel it. Since it's only Jan. 28." I don't know he replied, I'll email the vendor (Yet another outside source)???

When I signed up for this I was told that I could cancel at any time. I WAS NOT TOLD that if I canceled before 12 months was up that I would have to pay for the repairs in full! I had to pay a $75 deductible and that IS NOT deducted from the cost of the repair. It would have been cheaper to pay for the repair outright! If I had paid Sears direct the repair would have cost $242.75. Now with the monthly fees and deductible the cost is $415.75! I have sold my house and I am not taking the appliances with me so why would I continue to pay for this?

Very long waits to get service. Customer support can do little. Difficult to cancel contract. The $75.00 service fee is in addition to the $49.99 monthly charge. Might be worth it if SEARs was responsive, but they are not. A shame.

My washer was broken before Christmas and I called Sears and schedule a home repair. The Sears tech showed up on 1/4/19 and he didn't seem to know how to fix the problem. He spend the whole time on the phone calling a remote support who helped him diagnose the problem and it is found to be a computer part on the washer that need to be ordered. The tech told me that the part will be available on 3 days and he will come and install it. After 4 days I called the tech to inquire about why he didn't show up but he never answered the phone. I call Sears 800 number and asked about the status. They told me that the part is on a back order and they schedule the repair on 1/15. I got a call on 1/14 confirming that the tech is coming on the next day to repair my washer but again, no one showed up.

Waited 7 days for Sears tech to come out and diagnose the problem with the JennAir refrigerator not cooling. The house is a high end rental, and the tech said he’d be back in 3 weeks to install the part. He installed the part, but the refrigerator stopped cooling again. Because it’s a rental, I can’t have the tenants without a refrigerator for weeks while Sears tries to figure out what’s wrong. So, I decided to let go of the JennAir although it was a beautiful refrigerator, and I ordered a new Kenmore Elite counter depth that was delivered the next day.

No wonder this place is going out of business! My 2016 water heater broke, which has a 6 year warranty. A technician came and said the combustion chamber is not working. The part was on back order. I have been without hot water for 6 days with a 10 month year old son in the dead of winter. The customer service representatives (I spoke with about 15 people) are all incompetent, useless individuals, that could not provide any type of update. I demanded a new water heater and they said there is no way we can provide this. Again, this is under warranty, again I have a 10 month year old, and they continued to ignore any type of urgent protocol!!! This most pathetic customer service and most pathetic company I have ever dealt with in my life. Them going bankrupt makes complete sense. For Sears to call them a company is the biggest sham!!! They are crooks!!!

I've been paying for extended warranty on my Jenn-Air stove since 1999. It's a dual fuel downdraft stainless steel pro style model. It's been giving me problems for years but I would get it fixed just before the holidays and a couple of months later either the temperature or stove door would have problems again. I finally got them to agree to replace it and for the last 3 weeks have been playing phone tag and the shuffle "it's not our department" game. I'm now stuck at having taken a day off for no stove to be delivered, a tech saying it'll probably be a lot of extra money out of my pocket to cut another hole in my house to install the stove (and we won't be responsible for the original whole) and it probably won't work right then anyway and that will be my problem also!

I contacted Sears because my Kenmore Refrigerator that was leaking water. I called Sears and Customer Service said that warranty was not valid but they could send a technician for $79 (service call) and if I agreed to service quote the $79 would be deducted from it. Technician could be there only 3 days after, I scheduled the service anyways and left the apartment. A couple hours later my friend called that the Sears technician was there, he checked the refrigerator and told me over the phone that he needed to replace the compressor.

As the other reviews stated this company is awful. My refrigerator broke down Christmas Day. They sent a tech the day after and he ordered 4 parts and stated the turn time was 3 weeks! That should have been my first indication to run for the hills. Fast forward they send 3 parts to my house but I am missing a 4th. I contact Sears and they assure me that the 4th part will arrive and any changes they will contact me. The night before still no part. I am again told to keep the appointment and they will arrive and complete the work. These 2 phone calls alone lasted hours. Sit at home on repair day - no service tech, no phone call, no updated website. I call and after 3 people and 2 hours what do you know? They need that pesky 4th part! I ask when the part will arrive. They have no ETA. It's on back order and the tech knew when he placed the order!

Unbelievable horrible customer service. Literally it's like they actually want every single customer to leave. I called customer service and they could not help me, escalated to corporate support but no help there either. Finally I called Illinois and was snapped at that no one would talk to me and to write a letter instead. I will definitely be having my attorney do that.

WARNING - IMPORTANT NOTICE REGARDING SEARS: DO NOT BUY APPLIANCES FROM ANY SEARS! WE DON’T WANT THIS TO HAPPEN TO YOU! In September we purchased what we thought was a brand new refrigerator from Sears. Immediately we began to have problems. Sears would not send a service person out. However, Whirlpool did. Thank you Whirlpool. We were informed by the repairman that our “brand new” refrigerator was 5 1/2 years old. Our local Sears said, “Sorry, we are going out of business.“ So we tried Sears Corporation... After many hours and multiple representatives we’ve been told, “Sorry we can’t help you. There is a one year warranty on the appliance. That should suffice.” In other words, “We lied, we sold you a defective appliance and we don't care. And we won't make it right."

I ordered a Sears trash compactor. Sears schedule the delivery. They gave me a date and time window but never showed. I called back and the Sears representative said they couldn’t tell me why they didn’t show and there wasn’t a reason why they didn’t show but I could reschedule. I rescheduled for two days later, stayed home waiting and again Sears did not show! I am now on my third attempt at waiting on Sears delivery for an item I have already paid for. I’ll let you know what happens.

I ordered a washer and dryer. They were delivered and installed incorrectly. Not balanced, and water reversed hot and cold and drain tube too short so it is stretched beyond belief and crimped. I phoned them several times and spoke to no less than 13 people in no less than 32 30 m calls. I responded to the survey outlining the issue. They called with new installer's appointment. The installer called during the window to tell me they were not coming because they didn’t know how to help me, and didn’t have the right part on the truck. Someone else called to say they would have me call customer service to reschedule. I said I could not bear to make more calls and couldn’t they help me? They said, "Yes. Hold on." And proceeded to disconnect me. Meanwhile a week later no more response from Sears.

The Sears repair tech came out to my house three hours late to repair my ice maker. Without even looking at it he diagnosed that it needed a whole new unit. Since the cost of the unit was low I decided to have it replaced but opted to install it myself. A week later the unit arrived. I unscrewed the two screws, disconnected the wiring harness, removed the old unit and installed the new one. The whole job took about 90 seconds. A job they wanted $150 to do. I soon learned however, that the unit was broken. It would make ice, dump the ice into the receptacle then jam and make a terrible popping noise as it tried to right itself.

Service person evaluated problem with washing machine but couldn't repair it without necessary parts. He told us it would be a 30-minute job once the parts were in. We waited several weeks for a second appointment, which was scheduled between 1 and 5 pm. Service person showed up at 4:55, and took two hours to complete the repair. Four loads of wash later, the washer is malfunctioning in exactly the same way. I tried today to get a third appointment and was told I needed to call back next week because none that works for me was available in the next two weeks. No wonder these guys are in bankruptcy.

I have a Master Protection Agreement with Sears, for the last 12 years. On 01/05/19 my refrigerator quit cooling. We lost all food. Technician came today. He found the model/serial number unreadable, so, they said NOTHING they can do. They service this unit several times before BUT NOW that they have to pay for lost of food and maybe a new unit they have a good excuse. They have in the records, the model/serial numbers, they ordered parts before BUT now they think it is another refrigerator...

I had a repairman to my home to fix my dishwasher on August 15th 2018. I paid 135.20 with my credit card. 2 months later I received a bill in the mail saying I still owed 135.20. I immediately contacted my credit card holder. Received confirmation that Sears was paid. Given payment address, phone number and confirmation number of where money was sent to. I began the battle of contacting Sears. I wrote a dispute letter. Called a phone number given on the bill and was told a claim was opened. 2 months later I received another bill saying if I didn’t pay 135.20 I was being sent to a collection agency. I called back and was told the same thing. That I had to write a letter. I explained to them I already went through this with writing a letter and calling. Can’t they just take care of it? Nope, apparently they cannot and in the meantime the account goes showing I haven’t paid. This is horrible. They can double bill you and then basically not help you.

Spent over 40 hours on the phone with them. Same thing over and over. No communication with their different departments. Contractor they sent out had over $5,000 in extras. Ended up paying for the job myself for less than $5,000. Hopefully Sears will reimburse me for the HVAC unit. The contractor also got the unit running then told us to go out and buy carbon monoxide detectors in case the unit malfunctioned. I also had three other contractors look at the job and they would not get the unit running because it was too dangerous.

I purchased a Kenmore side-by-side refrigerator on October 7, 2018. From the very beginning the ice maker did not work. I called service and they came out, worked on it, it did not work. The service was out again in December. This has been ongoing and were supposed to be here today 1/15/2019 to repair the ice maker. After calling the service department they said they were not that all parts had not come in. No one called to notify me. They now say it will be 2/4/2019 before a serviceman will be here to repair my refrigerator. I am ready to have Sears pick up the refrigerator, refund my money and go elsewhere to get a refrigerator. This has been going on 4 months and I am tired of the hassle.

LG range ignitor went out after 2 years. Tech charged me 70 for part & over 250 for service call. That is why they are going out of business scam artist now. What happened to Sears? They don't care about customers or how they are viewed.

Had my dishwasher repaired in July, cost $400 for a control board (parts and labor). 6 months later, the same thing happened. Called Sears, they would not honor their repair. Said it was over the 90 days. Wanted us to pay again for technician to come out and I contacted headquarters, they would not authorize someone to come out free of charge. Said I had to call and pay again. Will NEVER buy a Sears product again. No wonder company is going out of business. Good riddance.

This warranty is terrible. I have been without a dishwasher for 3 months. We are on our 4th repair technician. I've called them 6 times and been hung up on 3 times. Customer service has stated that their own repair guys are "worthless". At $1000 a year and $100 per service call you are better off burning your money and slapping yourself in the face, then going and buying a replacement appliance. This company is incompetent at best and predatory at worst.

Bought the warranty. Decided to buy a new appliance. The next day called to cancel, turns out it's the only department that doesn't answer the phone. 2 days calling. First day on hold for 2 hours, day 2 on hold for 45 minutes and counting. This is not Sears. It's a shame they sold their business to fraudulent owners again. A great company gone down the drain.

I bought this plan for 69.99 a month for 1 Year "WHOLE HOUSE PLAN". It covers NOTHING. I have had it for 9 months they came out to do: Furnace maintenance: Took the front panel off put it back on and left. NOTHING else!!! NO filter, No cleaning, No setting the humidifier to winter, He was here 9 minutes. Plumbing: Charged me an 100.00 for someone to come and look (this is what they charge you every time for someone to come LOOK NOT REPAIR to tell me I needed a new faucet and I would have to pay for the faucet and install. Appliance: Dishwasher another 100.00 for the guy to tell me I needed a part that Sears did not cover and 350.00 to put it in!! Are you kidding me? I can buy a new Dishwasher. DO NOT GET SCAMMED AND BUYING THIS!!! If I could I would give it a minus 5.

My experiences with Sears Home Services have been abysmal over the past several months. I have called, emailed and messaged through social media to no avail. Since October 6, 2018 I have been without a functional laundry. First my Whirlpool dryer failed and several visits to repair it were unsuccessful until November 23rd.

This one star is for the technician that came to diagnose a problem with my range. Otherwise, I would've given Sears a zero if I could. I ordered Sears services for my range. The Tech diagnosed a problem and said that he needs to order a part and will come in 3 weeks to install it. After paying in full for the repair and waiting 3 weeks for the part that technician diagnosed as faulty, they did not show up on the appointment day. I called the customer service to learn that the part is on backorder. Nobody even contacted me! They could not explain how long it'll take to get the part. Customer service manager was extremely rude and hung up on me. I ended up cancelling the order, but now I can't get my money back! All their customer service centers are offshore and each representative is telling me something different. The service after that is HORRIBLE. Please keep yourself out of trouble and do NOT order repair services from Sears.

My water dispenser on my refrigerator was not working so I called Sears since I purchased a repair contract through them for $50 a month. They had done a good job with my stove replacing a heating coil. So I was not expecting any problems. The repair man tried real hard but could not repair it. He actually said sorry. He still charged us the $150.00 service fee. I thought the contract said they guaranteed to fix any problem but then a few months later we found out my refrigerator had been leaking water and was buckling the floor.

Obviously, Sears was trying to frustrate me into paying their fraudulent invoice by making it so extremely difficult to get the fraudulent invoice reversed – i.e. no customer service org which will even speak to me about the correction, just your insistence that I need to submit a “letter of dispute” to get the invalid invoice corrected. What happened: It took you 3 tries to get the icemaker on my freezer fixed. 10/25/18 – service technicians attempted repair unsuccessfully – the icemaker never worked after this call. At this time I paid a whopping $461.07. I was told I had a 90-day warranty on the repair which would cover parts and labor. Replaced the entire icemaker but not sure if that was even the problem, they claimed it was.

Sears came out to see what was wrong with my dryer, they said it was the heating element, they told me how much it would cost and that the part would need to be ordered. Based on the amount to repair, I asked if I could think about it because I could possibly buy a new dryer for the amount to repair. The repairman told me I have 30 days and I could call back for the repair if I changed my mind. So I declined the estimate. I have since decided to have it repaired so I called them today, and they have to send another person out to diagnose the problem (already done in the first appt), charge me another diagnostic fee ($99) which they offered to give me 50% off, but they could not guarantee the repairman would have the part.

In September 2018, my refrigerator was not working, so contacted Sears Home Warranty. They sent out a repairman 6 different times, and never fixed it. The last time they said I needed a compressor. Well they installed a compressor and refrigerator would still not work, and they determined the compressor was defective and would have to order another one. While trying to fix the refrigerator, they leaned against back wall and damaged a wall to wall mirror, along with leaving the refrigerator hose leaking which caused the hardwood floor in adjoining room to buckle. Well this was the last straw, and after two months of coming out and me being without a refrigerator, I told them I had to buy a new refrigerator and send them the bill for the cost to replace it, fix my mirror, and floor. To this date, January 7, 2019, they have not settled my claim.

I have had many experiences with service technicians and in general, I try to get 2 estimates and talk to my husband before making any decision about repairs. This usually isn't a problem since usually the technician doesn't have the required part anyway and needs to order it and return for the repair even if I made a decision immediately. Sears has a policy where if customers don't make a decision immediately, they have to pay for a second diagnostic fee. Not only was this not made clear to me when I met with my technician (I specifically asked), Sears would not budge on accommodating when I told them I was told by my technician that I could decide later. If you need time to think before agreeing to spend hundreds of dollars on a repair, don't bother with Sears Appliance Repair.

I purchased a Kenmore Elite refrigerator with a five year extended warranty approximately a year ago. It stopped working 12/21/2018. I immediately scheduled a repair with Sears for 12/25/2018. When no repairman showed up, I called the repair company who said they didn't work Christmas but would come the next day. They didn't show up on 12/26/2018 and rescheduled for 12/27/2018. No show. Rescheduled to 12/28/2018. No show. I called Sears to complain and request a different service provider. They gave me an appointment date of 1/3/2019. When no one showed up I discovered they had rescheduled with the same company. I called the repair company and they said that they were in the neighborhood and would I mind if they came later that evening. No show.

I have a Sears Home Warranty Policy in good standing. My dishwasher went out Sept 30, 2018. Called Sears. Service provider came the next week, determined the problem, sent to Sears, Sears sent service provider, came back the next week - with the wrong part to a different brand of Dishwasher, Provider sent part back-- they acknowledged that they received part.

My wife and I purchased the Sears Home Warranty. This fiasco started in early November 2018. The dispenser on our washer wasn't working properly, specifically the fabric softener. We called the Sears Home Warranty. A Sears technician came out the first time, troubleshoot and said the dispenser pull out drawer needed to be replaced. He ordered the part. The part was supposed to be replaced 1 week later. We discovered that washer machine after his visit would not work at all. We called to inform Sears Home Warranty about this. A week later, I took the morning off of work so that I could meet the technician to let him in to replace the part.

On December 8th I purchased a pressure washer on Sears Online Shopping, sold by SugarHouse Marketplace for a Christmas present for my husband. It was to be delivered on December 21st. It is January 2, 2019 and it never arrived. On December 20th it arrived at FEDEX Smartpost in New Berlin WI and sat there for 6 days. I reached out to Sears customer service on 12/26/18 concerned that it had been stolen (more than likely by a postal worker) as the shipment tracking appeared suspicious. Sears customer service rep said that they would look into it and follow up with me. Thereafter the tracking information showed movement of the package I was expecting. However my intuition was telling me that the tracking information was a facade due to the package was moving further north of the country and I live South. Texas to be specific.

Sears came out. Worked on appliance. Done. I paid in full the bill by CC to repair man. 6 months later company wants $80.00 more. No proof I own on their part. No signature by me. Nothing. Cannot get them to understand I paid what was owed even though they see I did. Very unreasonable. Been fighting this for 4 months. They are so unreasonable. I will never own or use an item or service from them again... BEWARE.

The Sears Home Warranty is a total SCAM. I purchased a whole house warranty and have contacted them 4 times about my dryer. 3 of the 4 times they sent a contractor, SilverTech, to fix it. The 1st time they came out they wrapped aluminum foil around a part and said it was fixed (it was not), then they sent one of their people to fix it and it was good for a while. The 3rd time they sent SilverTech and they changed a part and it was fixed for about a month.

When I requested an estimate for my kitchen remodel I was advised it is a 90 minute process. The Project Consultant arrived on time and with proper identification. However, there was no measuring of my floor, countertops or cabinets. The quote I was given were approximates. For example the cost to replace my floor is $6,000 - $8,000. Sears is the 3rd business I've requested estimates from and the previous companies measured and also provided suggestions. The Consultant arrive @5 pm and left @5:23 (so much for that 90 minute process). The Consultant offered no suggestions and didn't want to take a seat so my husband and I could discuss this further with him. Needless to say, if they are not interest, neither are we.

After 7 weeks of waiting for parts I finally get an appointment to get my dishwasher fixed, after taking the day off work I get a phone call at 4pm saying my appointment is going to have to be reschedule. Once I call to reschedule I'm told the next available appointment is 8 days out- mind you I just went through the holidays with no dishwasher and spending close to $300 on paper products. I go through the procedure, schedule the appointment 8 days out. Day of the appointment comes and I get a phone call at 4 pm saying I need to reschedule- get the same BS on the phone about being 7 days out. Unbelievably frustrated, someone has got to have an answer out there.

Talked into an Extra warranty for my Toshiba TV. The picture went out and I called in September to use my warranty and they sent a service man out October 3. He said it was unfixable and they would have to get me a new T.V. Back and forth from October 3 until now and still I have to call them. It has been about 20 phone calls and no action. I am now at the point I need to see if AARP can help me. Very disappointed because in my life Sears was the most dependable company around. Now it's terrible. I feel like I was taken advantage because of my age. Sincerely, disappointed and frustrated customer.

My parents were big fans of Sears and I have continued to use but after my last two experiencing I can see why I've heard they are going out of business. Last year and this year I brought their mower repair service out to give annual service (oil change, blades and such). Each service was over $400 and each one had them ordering me parts that never arrived. I called their customer service assistance and the heavily accented agents were no help and impossible to understand. Don't waste your time with their services. The convenience of home visit is far out weighed by the poor service and extreme expense...

Absolute crooks with worst customer service in the world! I have tried to cancel service with them twice now... we'll see. Beware! In the fine print they will charge you for cancelling a service within 48 hours (which I never did), BUT they canceled on me 3 times with less than 12 hours notice! 3 times I took a day off work to be there in the 4 hour window they require you to be home and they canceled with so little notice I could not go into work. That cost me $$$ and they refused to work around my schedule to complete the work. Took over 6 weeks for a repair that took the guy 20 minutes.

I cannot rate a product that I have not received. Therefore, my rating is for Sears located in Chicago Ridge Mall. I placed an order on December 14, 2018, and the expected arrival date was December 24, 2018. Well I have not received the item or confirmation for pickup. I spoke with Marisol, a manager @ 11:12 am (12/30/18) and she returned my call at 11:26 am. Marisol claims my order does not exist, but when I called the 800 number for Sears orders they stated the item was in the store. I told her that Sears.com said my item was there and she said “I don’t know where they got that information from, but there is no order.” Nevertheless as a manager she didn’t bother to any other research in regards to my order.

I am not surprised they are going out of business. When your business philosophy is to cheat and take advantage of your customers you are doomed to fail. Few years ago, I bought a camera at Sears Store: it was a bad experience, very bad. I bought an oven from them: bad experience, the delivery people messed up my door,..the customer service: bad bad bad. But this is all ok.

I purchased a new Kenmore Refrigerator that has not cooled lower then 50 degrees. I removed all the food, unplugged the refrigerator for 3 hours plugged and allowed to cool before putting items back. I have it set at the lowest setting and it still maintains 50-56 degrees, causing food to spoil. My daughter ate food and had poisoning due to eating something spoiled before we purchased a thermometer. I now check the thermometer and it remains the same. I have called Sears on 2 different occasions and have been told I need for a technician to look at ii. the soonest January 15th, 2019. Meanwhile no food can be placed in the refrigerator or the freezer. This is extremely poor service and it's a shame that there is a response stating, "this is all we can offer" ..supervisor Frances ID#** you are injustice to Sears and to the customer.

Sears online is like talking to my dog... Well maybe my dog is smarter... I ordered a treadmill from Sears on 11/15/2018 is was supposed to be delivered on 12/04/18, I called and asked for a refund on 12/06/18. Sears said it would be about 3 to 5 business days to get my money back... To make a long story short I called them every day for a week straight after the 5 days was up. No one spoke good English and didn't understand the phrase "I want my money back". I dont want the product. 12/21/18 the treadmill was on my doorstep. No communication about the item being sent. Already lied about getting a refund. I will never in my life deal with Sears again.

I was assured the home remodel division was NOT included in the Sears bankruptcy issues. I should have known better. I overpaid for a tub to shower remodel because I wanted a pro and a lifetime warranty. After install, I had several issues. I never received callbacks from my project manager and contacted corporate. I asked for another project manager and told them the installer would NOT be allowed back in my home because he did a terrible job. Corporate sent my complaint to the original project manager who scheduled an inspection by the original installer. They argued, by law! I had to allow this man in my house. I asked to see the law. They sent another installer.

They won't take back anything without a receipt, not refund and no exchange. This is the dumbest thing. No wonder Sears has gone to crap and are closing many stores. I sure hope everyone else received gift receipts for their Christmas gifts.

I ordered online to pick up in store because it said the store had plenty, only to find out later the order was cancelled because supposedly the store doesn't have them. Then to get a refund is like pulling teeth. This happened 4 times. Can't trust them at all.

I ordered a pair of Harley Davidson women leather boots from Sears. I had some reward cash to use from when I purchased a lawnmower. The boots was a CHRISTMAS present for my girlfriend. She was so excited when they arrived until she opened them anyway. They looked like something someone would throw away. The boots had big scuff marks all over one side. The loop on the tongue that holds the lace was torn half off. The heels on both was scuffed up and one had a hole chipped out of it. They were bubbled up all over the heels. They were obviously something that someone else had used and returned. Now CHRISTMAS ruined for her.

I purchased a Kenmore Elite coffee maker/grinder nine months ago and yesterday morning it quit working. The owner's manual states that there is a five year warranty and all you need to do is take it to your nearest Sears store and have it replaced. First of all my nearest Sears store is now about 80 miles away as these stores are closing so fast It’s hard to know where a Sears store might still be open.

Ordered a fridge online. Sears overcharged my Visa $110. It took 6 minutes to tell them to cancel the order. 9 days later the order is still "pending" and my Visa has not been refunded. Filed a complaint with Visa for an unauthorized charge.

If there is a way to give negative reviews!!! They are idiots!!! Sears was supposed to repair my washer that broke in less than a year and had the repairman come out to North Carolina... I live in California... I informed them that was the wrong address and corrected the address when I made the appointment and then again the day prior... I got a call at 5 am from a guy in North Carolina in order to repair my washer, again I live in California... The guy said he would get it fixed... Nope he didn’t... I took the day off of work to be able to be here for when the repairman would come and oh the appointment is now next week!!! Are you serious?!?

I ordered a refrigerator on Monday 12-17, it was to be delivered 12-19 between 5-7 pm, driver was to call 1/2 hour prior to delivery to let us know it was on the way as I was having this delivered to my business. 7 pm I did not have a delivery or a phone call from the driver so I called into Sears. The agent told me the driver was finishing up his last delivery before mine and I was the next stop and they should be to me by 7:20 pm. 7:45 pm they were not here and I had no phone call from the driver so I called Sears again. They stated the driver is on the way and would be to me by 8:15 pm. 8:30 pm no driver/no call. I gave up and went home after waiting for 3 1/2 hours.

I bought a new riding lawn mower from Sears off the showroom floor. As soon as I got home it wouldn't start. I read the instructions - it said if the mower had been sitting in the store awhile you need to charge the battery, well I charged the battery for 2 hours. It started right up, I'm cooking now, finished mowing, put the mower up. Everything good, until the next time I used it. It wouldn't start again, took the battery off, took it to O'Reilly's to have it checked, battery read bad battery. Took it back to Sears. They wouldn't warrant the battery because I didn't call and tell them the same day I bought it! Now I'm out $50.00 on a new battery, that any other company would have replaced.

I placed an order for a KitchenAid on the 9th of December, got a confirmation and thought it was all taking care of since they are a huge retailer in the US. Took until the 16th of December to get a text stating the item was shipped and will be delivered on the 18th. Well, we are the 18th of December 2018 and nothing was delivered to me. I called their India based customer service and was bounced from one team to another to finally end up on a lady that was rude and literally reading some pre-written baloney. I told her I wanted to know where my order was and she told me it was "somewhere in a UPS warehouse". Since I used to work in online retail and UPS was our main carrier, I know for sure they ALWAYS give a tracking number so I asked for it. She was unable to give me the tracking number and started to give me some out of this world excuses. When I asked to speak to a supervisor she hung up at me.

If there was a rating lower than 1 Star Sears surely earned it. Brought a Kenmore Elite Washer with a warranty from Sears that broke down twice in 1 years. After nearly 1 month of constantly calling the repair department. A repair person showed up but could not do anything as he did not have the parts in hand. 2 months later Sears send out a generic UPS tracking number with no delivery date. An additional month gas now past and the parts is still in "transmit." Words can describe my frustration with this company. It's now 3 months since the "repair person" first showed up and 100s of follow up calls to their repairs department with the same ** response.

I purchased the Protection Agreement and have had the technician here 4 times to repair and all attempts failed. They are either supposed to replace the refrigerator within 3 days or offer me a buyout. It is now 6 days later and no news. They keep postponing the offer. I have gone through 4 months of this with black mold in my refrigerator.

Ordered a treadmill on the 27th of November. The item was never shipped. I wasn't notified. I had to ask for status 5 days as after delivery date. I was told it lost in transit. Which was not true, FedEx tracking only showed shipping label made. After 5 more days I asked for tracking status and was told "The goods were in trouble during transportation. Could not arrive at our warehouse on time. Estimated arrival time, need to wait for three weeks. Are you willing to wait? If you don't want we can refund you. Waiting your reply." Really...this is very unprofessional. You want me to wait another three weeks after already being two weeks late and was originally offered a $6.00 credit for the inconvenience. Almost month late no treadmill, had to request full refund or wait 3 more weeks for a possible delivery. So unprofessional. Sears should do better.

I bought a Kenmore washer #22352 on March 21, 2018. By late October it was leaking gear lube all over the floor. A technician arrived on October 30, said he needed to order parts and would be back in two weeks. On November 15 he arrived, worked on the washer for six hours, then left, telling me he needed other parts and would be back DECEMBER 17. We have been without a clothes washer now for seven weeks. I'm so sorry I bought from Sears.

Getting my bathroom remodeled and repaired through Sears has been a complete nightmare. They were supposed to have done work back in August. It is now December. I had my estimates done between May and June of this year and been paying 2-3 times the minimum amount since May. After they failed to deliver in August it got pushed back to October, then the week after Thanksgiving. This really made me upset since the Monday before Thanksgiving I was promised work to begin a week later and promised to be notified if no one could arrive.

I bought a three way hitch for my truck. I received a charm for a woman's bracelet. NOT EVEN CLOSE. They said I needed to contact the seller myself. I talked to Sears three different times and they refused to help. They only gave me the seller's information and told me to deal with them. They were not responsible. It was their website. The seller emailed me and explained the problem was Sears' mistake. SEARS I CAN'T WAIT TO HEAR YOU ARE GOING OUT OF BUSINESS. Sooner the better. You only got one star because that's the lowest it would go. EVANSVILLE INDIANA THEY CLOSED FOR GOOD. BYE BYE!!!

On 12/4/2018 I purchased a Sharp microwave - a Christmas gift for my mother. On 12/14/2018 I received an email from Sears stating my item has been cancel and refund has been processed which I never authorized. I contacted customer service and was informed this is done by a third party which means nothing to me because I placed my ordered through Sears.com.

I purchased the Essential Home Belmont 2.0 6-drawer chest along with 3 other pieces of furniture on 12/5/18. I received a notification the next day stating that my item would be delivered on 12/7/18. Well, 12/7/18 comes and I receive another email from UPS stating that my package was damaged and that they contacted Sears and the item would be rescheduled for delivery. It's now 12/14/18 and I have no package. I called Sears customer service and spoke to the first representative who said that he could provide a refund. I stated that I did not want a refund, I wanted my item and for them to ship out another one.

Charged me $89 and did nothing! I had a Sears Home Service technician to come diagnose the problem with my dryer. He stated that it was the heating element and that he would order the part to be delivered to my home. When the part did not arrive as scheduled, I called the Sears Home Service number to check on my order. They reviewed my records and said there was nothing ordered for me. She said that she would send another technician out to the house to determine what needed to be ordered. I asked why she could not just contact the original technician and she said that even though they knew who the technician was they could not do that. My only option was to start all over. I am not going to do that. I've already wasted a week on Sears. I won't make this same mistake again.

I brought the Sears warranty along with the repair of a broken fridge. They looked at the broken fridge and ordered the parts to my house. Then a guy showed up and said he could not fix the fridge because he was not allowed and took the parts. It took at least 1 hour plus on the phone to reschedule the appointment. There were a few no shows of the repair person, and this required another 1 to 2 hour phone call each time. Appointments took at least 14 days of wait time. When someone finally showed up, they had to order the parts again.

I contacted Sears for window installation, needed to replace the old one due to noise and cold issue. The salespeople came and convinced me I was getting the top product, custom sized windows. They came with a special capture to take measurements. On installation day they arrived crappy plastic windows that were 1/5" smaller on each side then the frame. There are 1/5" gaps between the wall and the window frame. I have photos of it. The windows would not reach the wall and they could not screw them from the marked holes so they had to secure them from the corners and the nails hardly reached the walls. Window nailed with 4 screw...hardly. I protested but no avail. Trying to cancel the remaining two windows.

My microwave just lost power and stopped working. Seeing as I have already had many issues with this GE product, we purchased the repair warranty through Sears. The technician came on November 16th, said he had just used the last of the parts he needed, but had ordered them and they would arrive in 7-10 days and he would be back to make the repair. Today is December 13th, no parts have come, nor have I received any phone call. So I called the service department, the parts are NOW on backorder. Ridiculous and beyond frustrating. And then they try to sell me more warranties? NO THANK YOU! It's no wonder they are going bankrupt, their customer service is AWFUL!

Bought a tool chest Dec 2. Text status stated delivery today Dec 12. Waited all day with status adding 30 minute increments all day. Called several times, spoke to several people departments overseas to find out the local store should be delivering my item. Guess what? That store permanently closed two weeks ago. So you sold me a item you don’t have. I called back to cancel and get refund told 7-10 days. Asked for confirmation. Told will get an email in 3 days. From reading all other comments I am probably out my $400. The overseas reps don’t really care, they are getting screamed at by many of us. Just telling you anything so you will go away for a few days. Buyer beware, Ho, Ho, Ho I need a bottle rum after this b.s.

It's no wonder this place is closing up shops around the country... They lost the ability to function as a retailer. Ordered a mattress online in November, was told to expect delivery on Dec 7. An automated call on the 6th came in to remind us of the delivery, and gave us a 2-hour time window. The order was never delivered; wasted an entire day waiting for it. I called several hours after it was supposed to have been delivered, and was told that the delivery was canceled, and that I should've received a notice. I did not receive any notice via email or phone. I was told I would be contacted by the "warehouse" - never was contacted.

We've been loyal customers of Sears for over 15 years. We purchased all of our appliances there and have the extended warranty as well. Called 2 days before Thanksgiving for our fridge and they came out the following week to see what was wrong. Parts were ordered and shipped. They gave us an appointment date of December 12 first then called back and said it'd be the 17th so I called back and they said nope we need to move it to the 18th. I'm livid! In what world do other people go a month without a fridge? We will never purchase anything from Sears again and will never recommend anyone there. If it wasn't for the extended warranty I'd of went somewhere else a long time ago! Horrible customer service! When they tried to comfort me they explained they're really busy and appointments are being booked far out. Never again Sears!

NEVER buy online - I placed an order online on November 16th, for a delivery on December 5th. Never was delivered. Called Sears - said would call back in 24 hours. No callback, called again, said they would find out what was wrong and would call back in an hour... Waiting over two. Still NO callback. Now I am just trying to cancel the order and get my money back. I did online to save time - now I have over two hours in phone calls!

We had bought a Kenmore refrigerator and in less than 3 years the compressor stopped working. When we had called they had told us we were past our warranty. We hired someone to come out, paid them $100 for them to be there less than 10 min, told us that Sears should of informed us parts are under its own warranty. When we called they agreed part is covered. We just need to pay another $100 to diagnose something we just paid $100 to diagnose before they can work on it when the previous technician confirmed before transferring us that we only need to pay for labor. So we get to pay them another $100 to tell us what we already know before someone will be sent out 4 weeks later. Merry Christmas Sears!

Never order online. If the item you want is not in store then forget it, because when you order online they'll send you whatever they want (as in wrong item or sizes) then it's hell for you to return it??? And they also charges your card like 3-4 times also!

Kenmore Elite refrigerator- top of the line not cooling or freezing. It's been two weeks and still no service tech to fix. Have called three times to get emergency service with no results. Still have to wait five more days. So sad. I've had two previous warranty services on this fridge.

Horrible. It is under warranty and has been broken for 3 of the last 4 months. Repair people kept ordering the wrong parts or Sears was sending the wrong ones. It was out of use from September 1- November 1. Then it stopped working on November 23. It is December 8th and they came to fix it this morning and it broke again several hours after they left. When I call the Sears repair number, I am connected to the Philippines where they have no record of past work or phone calls. We paid $2,500 for it less than 2 years ago. HORRIBLE CUSTOMER SERVICE and TERRIBLE PRODUCT. It is no wonder the stores have closed. They do not care about their customers. We quit - will never buy from a big box store again. Heading to the local family owned store tomorrow. Out $2,500!!! Heading!!!

Our Kenmore refrigerator stopped working last October. Unfortunately, there’s no alarm to say it’s not working so we lost all the food in it. My wife called Sears Service because we have a service agreement but rather than send a service tech she was told turn the circuit breaker off for a few minutes and then turn it on to reset the refrigerator. It didn’t do anything and I called to get a service tech out to fix it. The next day it started up but I still wanted the service tech to come out. When the service tech showed up a few days later, on October 18, 2018, it was still working and he said in order to get reimbursed for my lost food, he’d have to replace a part and ordered a computer board. The service tech returned a couple of weeks later and installed the new computer board. Shortly after that it stopped working again and I lost another refrigerator full of food.

Upon a preventive maintenance on our furnace a crack was found in the heat exchanger. After many phone calls and e-mails they denied the claim saying the crack occurred before the home warranty plan was in effect. The contractor (which they advised for me to contact) advised there is no way to determine when it occurred. Sears person that sold us the plan advised if the system is operational and an issue develops it would be covered. A full replacement per the contractor is required since unrepairable.

My refrigerator is not working since October 15th and appointments are being cancelled and reprogrammed without my consent, next one is until January 2nd. It has been a nightmare. There is no logic on this delays and irresponsibility from Sears. I paid more for a best warranty service and it has been in vain to pay for that.

I've had the worse experience with Sears Home Warranty. Sep 25th: The story starts on Sep 25th with initial complaint made. Oct 2nd: I made an appointment to fix my fridge on Oct 2nd and they sent a repairman out fairly quickly and he determined I needed few parts which he ordered while he was still at my house. Oct18th: The parts arrived 2 weeks later with missing motor. The tech says sorry and walks out.

First the refrigerator wasn't available so delivery was cancelled, then my new delivery was cancelled and rescheduled to a date that did not work for me. Then that appointment was cancelled and I needed to reschedule. I called to reschedule and was given a date and window. Then that appt. was rescheduled to a time that did not work for me. Called and spoke to two people, one was a manager, and both obviously were just reading from a script. They just kept repeating the same thing over and over and not listening to me and not caring what I had to say and definitely not helping me. Now I have a new delivery date. We'll see what happens. They just don't care about customers, can't blame Amazon for this! I would avoid at all costs to save the headache!

I spent at least two hours on the phone trying to find out why I was charged for a product I did not receive. In the end I was told I had to go to the store to get it straightened out. That is totally unacceptable. No wonder they are in such bad financial disorder. They lost me as a customer.

I scheduled a repair with Sears because I considered the company trustworthy. The experience started off well. The chat service on the site was amazing. However, the day of the appointment, the service person never showed up. Throughout the day, my husband and I called for an update and were told he was on his way and we would receive a call when he was a few minutes away. The call never came and when we called for the 7th time at 9 pm, we were told the service person had gone, but no one opened the door. This of course was not true since there was someone at the apartment at all times and we had never received a call. Also he would have had to call in order to get into the building.

I bought a bed from Sears that was clearly infested with bed bugs. We noticed them about a month after getting the bed for my son. They were contained to his room and it was the only new thing we had brought into the house since buying it a year ago. They refused to help me in any way. Wouldn't take the bed back. Wouldn't even talk to us about it. Basically told us it was our problem. I used to buy everything from Sears and I will NEVER buy anything else. They have become a horrible company that doesn't care about customers anymore... BUYER BEWARE!!!

I ordered a cooking range online. After the order I receive an email telling me it will take a month. Not aware of this and needing it sooner I canceled my order. It has been over a month and with several phone calls and customer service telling me it is being processed I still haven't been reimbursed for 600.00. I am so angry. Next step is to dispute with bank. They usually get things done. I WILL NEVER ORDER FROM THEM AGAIN. EVER!!!

I have a Sears water softener which stopped working. I called for a repairman and stated that the circuit board needed replacement so please bring one. The repairman was very polite but did not have the part. He ordered it and said it would be here within 5 working days. 10 days later and the part has not arrived. I called Sears to check status of order today and was told the part was not available and it may be another 21 days. In the meantime, my water has gone hard and metallic tasting plus it is staining the tile, laundry and porcelain orange with the iron in the water. I am very dissatisfied since this is a Sears water softener.

10/8/18 called for service on a refrigerator. Waited until 10/19/18 for technician to come. He said to defrost and it should be fine, then before he left he said no need to defrost he fixed it. After a week or two still have milk spoiling and it is on the coldest setting. Defrosted it since that was what he initially said. Still have milk spoiling it is not cold enough. Called again and scheduled an appointment. Soonest they can come is November 29! November 29 time window came and went. I called. Technician was in the area, they would text him to call me. An hour later still no call. Then I receive an email that my appointment has been rescheduled for December 19th! I called with this problem on 10/8/18! They can't do anything about it, that is the soonest appointment. It doesn't matter that I already waited 3 weeks for the appointment yesterday that they didn't show up for. They won't refund my money because he did come out.

Worse home warranty EVER! Shop elsewhere or just save your money. The men and women who show up to work on your items are NOT employed by Sears... They are subcontractors and to be certified all they do is fill out paperwork. Also, Sears really has nothing to do with this warranty, it's some other company who answers your calls and tries to find someone to work on your items. In my case there was no one within the 100 mile radius, so I was told to find someone who would accept a 3rd party check! That didn't happen so I paid out of pocket. Long story short my HVAC Unit needed to be replace and in the contract it states they will pay to replace it... BS. I ended up paying it all! They can't be TRUSTED. Oh and they will get you will their "fine print"!

Do not buy appliances from this horrid company... Bought a Kenmore elite refrigerator with warranty 2 years ago. Unit is broken and warranty people are perfectly fine with not providing service for 10 days. Warranty people are useless and unhelpful. This company deserves to be bankrupt... Definitely not your father's Sears. Avoid buying anything from this company!!!

Floor vac still works, but Dustbuster type attachment doesn’t! Vac is less than two years old. Cashier at Kmart in Tucson never offered us a Kmart Protection, Smart Plan at the check-out register. In fact we NEVER heard of that protection plan until yesterday (11-27-18) when I visited the store on Broadway, where we purchased the item. Many phone calls later, and rerouting calls to talk to people that don’t sound like they want to talk to me!! Vacuum looks brand new. Does Sears & Kmart purposely sell things that don’t work? No wonder they are closing many of those stores nation-wide. Are these things all made in China? Sears supposedly has a repair place at Tucson Mall.

Worst company and order I’ve ever placed!! Nothing that has been said worked with this company absolute scam. Delivery rescheduled three times by Sears. Delivery guy, once arrived, tried to get 180$ cash from me for Assembling the piece. I declined as Sears promised free assembly. Delivery guy left. Just after leaving he calls me and tells me not to tell Sears that he told me it would cost 180$ otherwise he’d get fired. Then, they finally came to assemble the Delivery. The Proform 485E Elliptical was incomplete with missing screws. Not able to use. Since then, several tries to contact them via phone and live chat. I stopped phoning them as they keep on hanging up on me. They give me phone numbers to call, that always say they’re closed. I’m not able to use my Elliptical I bought for 500$, and nobody is coming to pick it up since I tried to return it. Nothing. Worst company. Worst buy.

Do you know how much of a joke it is to have an only 30 day return policy on a large home appliance? Kenmore Washer/Dryer unit purchased at the tail end of August. Found out that the hose installed with it was damaged and defective, causing water damage and mold to downstairs neighbor early October. We signed up for the stupid home warranty, and it has proven to be useless. We have been getting the run around regarding parts and suppliers for about a month now. During this time, we have spent around $60 on laundromat fees because we can't use the washer, because it will cause further damage to our neighbors. So not only are OUR lives being disrupted (having to haul piling up laundry to a Laundromat after work twice or more a week, paying out hard earned money to do so), but this is affecting our neighbors as well.

I ordered a little resin storage shed/box online. It said it was in stock but it took the arrival date to the store a month after I placed the order. I was not in a hurry so I placed it. That date comes near, I notice they push it back another week. That day passes, call customer service, item is expected to ship in another month. Two and a half months after I placed the order and it still didn't ship. I cancelled, they gave me a partial refund, not the full refund because supposedly I used points that I somehow got from an item that never shipped??? NEVER buy anything online from them. They wonder why they went bankrupt, I hope the rest of their stores close for good.

I bought this warranty when my above range microwave went out. After over 10+ repair appointments, each time resulting in breaking it further, it stopped working altogether. After six months, they finally decided to replace it. They low-balled me on the replacement credit, there were NO microwaves in that brand for the amount they gave me. After several weeks of negotiating, they agreed to replace it with another one in the same brand with similar features. They delivered it and told me that I was on my own for having it installed. After several more weeks of phone calls, they finally sent someone to install it.

Shout out for Sears horrible leasing program that a refrigerator I leased 3 months ago with a purchase price of $399.00 + $80.00 shipping - is going to cost me $732.00 If I pay it off today!!! A FOUR MONTH LEASE ADDS AN ADDITIONAL $277.00 CHARGE! No one at Sears customer service will speak to you on the leasing program issue. They automatically transfer you back to the leasing company.