The Salvation Army Thrift Stores Reviews

So I had SA come to pick up a number of pieces of furniture and they deemed some of them to be too "used" to accept. I understand that as they are planning to resell the items and it may not be successful if the items are too worn. However, I had an armoire that was in pristine condition and they would not take it. They thought the distressed design of the item (which is designed to be an antique reproduction) indicated that it was in bad shape. I tried to explain to them that the item was suppose to look that way and was in fact identical looking to the day I bought it and they said I was incorrect (I guess lying) and they refused to take it.

This was the worst experience I have ever had dealing with a company. I had scheduled a pick up for Thursday between the hours of 9 to 12. They did not come. Called the company, first they said they could not find my appointment. Then after waiting, they finally found my appointment. They finally showed up at 2. Walked in, looked at my furniture and said they would not accept my furniture. It was not in excellent condition and they just walked out. Prior to scheduling the pickup, as request sent them a picture of the furniture which clearly shows the sofa started to peel as bonded leather will do. I would never advise anyone to do any type of business with this company. The workers were extremely rude.

Today was 50% everything day and store was crowded. There were only two of the five registers staffed. Spoke to assistant manager Chris who was rude and ignorant who’s solution was just be patient and wait. Spoke to the store manager (efficient, courteous, and decisive) who immediately opened 2 more reg. Of course we still waited in line but big difference overall. How the assistant manager (Chris) could be so rude and clueless is concerning. He should in my opinion be demoted or fired as was voiced to the store manager. Five stars to store manager- one star to assistant manager Chris thus the three star rating.

Salvation Army was scheduled to be here today and my wife told me they will call 30mins before pickup. I got a call from my wife while I was still sleeping at home that Salvation Army was at the door...! I was surprised because what they told us was that, they would call before 30mins before they showed up. I manage to wake up and went downstairs to open the door. I came out in the cold and the driver was still sitting in his truck looking at me through his side mirrors. I walked back to my door hoping he has seen me and would walk to the door which is did. I opened the door and said hello..., he responded and asked if he could see the two fridges I wanted to donate. I said ok and that, he will need to take off his factory/warehouse boots or use something to cover his boots or come in with his socks which is not unusual for people coming into my house and the very light type of rugs in my house which we maintain very expensively.

After posting some items on Craigslist for sale, I decided I would just donate the furniture to the Salvation Army. I donated a couch, an entertainment center, and several decorative cabinets. I purchased the furniture from Ikea and it was all in perfect condition except for the coffee table. I am aware that most moving companies have a disclaimer about Ikea furniture. However, all of the furniture was put together by Ikea experts and I myself moved this furniture once with no issues.

They do no help people as much as they claim. A while ago 15yrs I lost my job and home I had a 6 month old baby and wife I turned to them for a little help and lo and behold they would not help my family because we are **, yet another ** family got all kinds of help. Sad thing is to this day when I see them collecting money in kettles at Christmas I give money hoping it is going to help someone in need. After all it's only Christian like. This happened at the Williamsport Salvation Army. I personally feel that they show favoritism to certain groups not races. It is likely it may have just been the colonel was just an **, I sure hope he has never been that heartless to any other being. I hope this year at Christmas time people have humanity in their hearts and help someone who may need it, I know I will. Even though I suspect that there is a lot of pocketing money in that organization. God knows who's honest and who is not. I hope this helps someone.

I scheduled a pick up of a desk and hutch a few weeks ago. The pick up was scheduled for November 4. Today is November 9 and they still have not shown up. The desk has been outside covered with a tarp all week long. How long do I wait before giving up?

I left two plastic bags with the receipt for pick up taped to them. On the other side of my porch, I had a bright yellow dry cleaning back for pick up service. Salvation Army took that with the other bags. Now, we are out 20 of my husband's dress shirts and a few pants because they were careless. I will not call them again as they cannot be trusted.

Contacted Salvation Army to donate a Love Seat, Sofa Sleeper and dresser. All are in good condition. When the 2 men came out to pick up said they could not take because the love seat and couch were faded from the sun and the dresser had a little wood chipped at the bottom side. Dresser was beautiful and couch was in excellent condition. Someone in real need could have put a couch cover on it and have a perfectly good piece of furniture. It’s like they only accept new things. This is a thrift store for Pete sake. I would have killed for this type of furniture for my first apartment. I will never contact, donate or recommend the Salvation Army again. They are definitely not working for the people in need. What a shame.

This company sells your donated product for top dollar! I called to donate my like new dresser that has a small scratch on it. They tell me that they cannot take it. Seriously, it's a thrift store for God sake not a new furniture store. The furniture was hardly used. It's bad enough that I don't shop there because it's too expensive but then I try to donate and you want the furniture to be perfect. I really hope this store goes out of business soon!

I have scheduled pickups in the past but today I was so disappointed. I had a solid oak desk and shelving unit and a few odds and ends to donate. The desk was a very nice piece of furniture. I arranged my schedule twice around a pickup because of the desk and when they showed up for delivery (which I waited all day for) they told me they didn't take furniture. I had waited all day for a delivery truck to pick up a few boxes that I could have easily taken myself. The fact that they didn't inform me when I set up delivery has caused me a day wasted waiting and I missed other events because I was not available because I need this desk removed to clear space. I don't know if I will donate again.

In Bellingham WA, the Salvation Army Thrift Store USED to be the best Thrift store in the county. 2 yrs ago, they put an older woman in charge. She changed everything in the store. Nancy decides on prices that cost more than if you were to buy brand new. Rumor has it that the store is closing in 3 months. The actual manager asks customers what she should do to turn around business, but then does the opposite. It's as though Salvation Army WANTS this store to close because the 2 older women running the place are literally running the store into the ground. I've watched employees just walk off the job mid shift because of the insanity.

I was so glad to have Salvation Army come and pick up my donations. They were very courteous and helpful. It really blessed me to know my mom's things were going to a good charity. I would definitely schedule again for large donations.

Helpful sales people and lots of products. All kinds of products. You can return items if necessary. Good prices on most all items. Large selection of household goods. A lot of locations in various cities.

We scheduled a pick up for several larger items and boxes of household goods. The pick up guy was argumentative and didn't really want to take anything. He left a like new love seat, 3 shelves, and boxes of dishes that were easily salable. He was upset that everything was not itemized on his order from dispatch. He stated all they really wanted was clothes, and that he would be penalized by Elk River sorting center if he brought in anything else. We packed up the car and dropped everything off at Goodwill where they were thrilled. Never again.

6432 Rising Sun Ave. I was shopping at the Salvation Army on Rising Sun Ave yesterday in Philadelphia, Pa. I LOVE thrift stores shopping. My 5 yr old daughter left her cellphone in the store. So I go back and tell the cashier, my daughter left her phone. I can clearly see it from where I am. The MANAGER tells me I have to wait. SHE COUNTING CASH. Patiently, after 20 mins w/ my child having to go to the bathroom the lady walks off. I bangs on the glass and ask can she just pass me her phone. She screamings, "WE CLOSE." I AM HEATED NOW. I CALLED THE COPS. I staked out the front and told my husband to come and stake the BACK!!

I bought a gift certificate for a friend who thrifts regularly from the Eugene Store. It closed. The manager told us to go to a corporate store. Coos Bay, they refused to honor the gift certificate. I guess they can't afford to honor $25 worth of crap they got for free in the first place. I sure as hell won't be ringing the bell next xmas, or donating.

I scheduled a pick up online for 5 items to be picked up in mid June. When I contacted the Salvation Army directly I was told they don’t take mattresses yet it is included on their website. I completed the form and thought my items would be picked up on the scheduled date. The furniture to be picked up was at a home no one currently lives in and is 25 miles from my home. My husband and I called on the pick up date to see if all items were picked up and the lady informed us that the driver got lost and would be still picking up our furniture on that day. No one texted us to let us know that our furniture had not been picked up. We found out 4 days later from a family member who drove by the house that the furniture was still on the driveway. We contacted Salvation Army to find out what happened and not one of the four people could explain why the furniture had not been picked up.

After all the bad reviews I was hesitant to schedule a pickup. I filled out the online form and for my mattress/box spring and bed frame. The day before my scheduled pickup, I was able to call and was given a time window of 11am-2pm (I never had an issue getting through to a person to ask, in fact it was easier than I thought to get to the right person). The truck showed up at 11:45, and I showed them the bed frame and mattress. I should mention that this was up on the second floor. They happily took my mattress and box spring -- I had a mattress protector on it, and it was barely used so it looked brand new. Then I gave them a screwdriver and they broke the frame down, and hauled it all out. One of them gave me a receipt and they were done within 15 minutes!! I'm glad that someone will get use out of my barely used full size bed, and after this experience I wouldn't hesitate to schedule another donation with them in the future.

I shop all second hand stores wherever I am, and also donate. I have recently noticed an attitude change in management and also in some help. They often act like they are NOT in the selling and service industry, and are doing a huge service to LET YOU purchase their items, which, as we all know, are donated to help others. Yesterday I went up to purchase a gauze jumpsuit and a couple of other things. There was a $3.99 price tag but it must have fallen off, and I couldn't find it when I was at the register, but despite every person including management knowing me BY NAME and knowing I shop there first and regularly and probably spend more than almost any other customer they have, they refused to sell the jumpsuit (for ANY price).

I have been turned away with thousands of dollars in items- leather jacket, wool overcoat, silver serving set, silk kimonos, and Samsonite luggage set (2 full sets). Things have to be boxed they say, then, "Oh we don't take that..." The website doesn't list any of these stipulations. I have never been treated like that ever and especially at a Salvation Army location. I will never donate to them again. Barre Vermont Salvation Army you blew for all the others and that is a shame the items I have to give are worth a lot of money and could have helped many but not anymore.

Scheduled I pick up 2 months ago under armoire/wardrobe. It's in great condition. The crew showed up - tried to say they don't take them anymore then when I called them on it saying it's on the website they said they can't sell it in the store because it's "too big". They just left after waiting 2 ** months! Not the first time I've been let down by the "Salvation" Army. Never having anything to do with them again and definitely telling any and everyone to do the same!!! "Salvation" Army more like selective help for those they deem fit and quick to make a quick buck but not wanting to do the work. DO NOT RECOMMEND! Better to go out and help people yourself or to a shelter.

Sometimes people have to forgive themselves for a lifetime of deceit a single person caused another pain and changed the life of someone else's. So thank Alonzo clothes and furniture and the items for my new apartment and the life I was entitled to since birth. Bridget

We purchased new furniture and wanted to donate the older items that were in very good condition. After calling and verifying, as well as going online, we were told the items could be accepted. Granted, they were not in new condition, but as I stated before, they were in good condition, and we didn't want to just dump them in the alley for trash pickup when someone could use them. When they arrived, the drivers immediately said "Oh, we can't take that." They said there were scratches on the front. There are no scratches on the items at all. This was a total waste of time and I guarantee that I will not do business with them again. I now either have to find another place to donate or toss them. Sad!

Well over a month ago I schedule, online, a pick-up of 12 items. All of the 12 items were in great shape and on their drop down list of items they wanted. After dragging the items out onto my driveway, when the pick-up truck arrived I was told they would take only 1 item. The rest were not needed even though there were similar item already on the truck. I called the Newark NJ office to discuss my frustration and was told the list is an "international" list and that not all pick-up centers have to accept or need everything on the drop down list. They said they tried to call me to tell me they could not take everything, but could not reach me. Which is false because I got a call the day before confirming the pick up. I was left having to drag everything back into my garage. Bottom line they don't want to do their job!!

I explained what I had available and when the drivers came they found reasons to not take either my mattress or refrigerator. The mattress was completely clean and had only been used for guests. The refrigerator was clean and working. They refused both items when they got here. Salvation Army gets their donated items for free and yet they insist they must be perfect to be picked up. Find a different charity to use.

Scheduled with Salvation Army for a pick up of most of the contents of our deceased mother’s apartment, flat screen tv, blu ray player, boxes and boxes of books, convection oven, misc. household goods. They gave us a date and that morning, a three hour window. So we took off work, went to the apartment and waited. When no one came, I called and was told the driver had run out of room on the truck and wouldn’t be picking our items up. They would reschedule. Frustrating, but we rescheduled. Again called the morning of, got a window, took off work, went to the apartment and waited. This time the driver came, to tell us AGAIN he’d run out of room on the truck and wouldn’t be taking any of our items. What??? How can they do this to people? Especially people who are grieving, and are only trying to possibly help the SA help others.

While shopping at the thrift store, I found a sleeping bag I wanted to purchase. The price tag apparently fell off on my way to the register. I explained to the lady that there were 3 more sleeping bags for sale and they are all the same price. She said " I can't sell it to you without the tag." I said "ok, well let me go back and see if I can find it on the floor somewhere." She said, "No! Hand me the sleeping bag, I can't sell it to you. We have to send it to the downtown office and have a price tag put back on it." REALLY?? They would rather spend more money in gas driving it back downtown to have a price tag placed on it than they would have made off me purchasing it! It was only 14.99! And to think I was just trying to help them out by shopping there... I will never go back.

LIke others who have reviewed the pick-up of furniture service, I also could not get the drivers to pick up any of the 4 furniture items in good condition that I had listed online for pick-up. SA should really list their restrictions on the website in more detail since it was a waste of my time and theirs to schedule and wait for them to arrive. Granted my furniture was not in pristine condition, but then who would want to get rid of new furniture? I had a couch, shelving unit, cabinet and vanity dressing table, all in good condition, but the driver would not take them. Since I was moving soon, I had to pay for another service to take them and would have done that earlier if I had known the limitations of furniture pick-up. A very disappointing experience when I know the furniture could have gone to good use.

Horrible, horrible experience with Salvation Army donation pickup. We set up a date online for pickup at my elderly mother's house. We had worked hard with our mother to convince her to declutter and donate good clothing, books, dishes, and other household items. We even hired extra help to get the job done. We were careful that items were packed safe from breaking and protected from rain. On the day of scheduled pickup the men took nothing. We called Salvation Army management and were met with unacceptable excuses and no offer to remedy the problem. Horrible experience! My opinion of Salvation Army is forever changed! I would give a NO star rating.

I bought a grill for $99 dollars. I didn’t have a truck to pick up. When come back in the afternoon they price it up for $300 dollars so they didn’t want to give to me. I waste my time and money. I even have to pay a guy to help me out. I will never buy again and talked to the manager and he was rude to me. Very disappointed with the Salvation Army knowing that are stuff that’s donated.

The first scheduled pick-up a couple months ago was partially successful. They could not take everything because they had picked up extra items at other stops. Rescheduled on 4/30/19. After waiting all day I received a call advising they would be unable to make it, truck was full, rescheduled pick-up for 5/3/19. Driver calls and says the road is too narrow and he can't make the pick-up. Advised him other drivers have come to the house; he said he was not comfortable driving on a narrow road. Another day wasted and I still have stuff I need out of my garage. Will end up paying someone to help load my truck up and I will deliver to DAV. I am done with Salvation Army.

Cincinnati, OH Salvation Army. I have 2 corner curios. 1 has a scratch on the BACK of the curios, end table and barbies with Barbie house, clothes, books. The driver wouldn't take curios because they scratch on the back. Took the barbies and clothes, headboard, footboard but not nightstands. The driver didn't want lift anything heavy and ran out of room knowing I had all these big items to be picked up. I filled all of this out on the online pickup schedule 3 weeks prior to the pick up date. You really need to have a rating of no stars considering how terrible this experience was.

I had a pickup scheduled for a couch, loveseat, and recliner. All in excellent condition. Day of pickup arrived and nobody showed up. When I called dispatcher he said driver came and took a picture of the recliner and the arm was worn. Now first of all none of my furniture was worn. Second of all I was home all day and nobody came to my house. Dispatcher was very nasty and basically called me a liar saying that someone did come to my house. I had to cancel my new furniture delivery for the next day and try to find someone else to take my furniture. This was after waiting a month for Salvation Army pickup. Then I found out from a neighbor that she saw the SA truck drive thru our community and go straight out again. Obviously could not find my house so decided to lie about it. My advice is do not ever deal with Salvation Army. They are nothing but a bunch of lying nasty people. I wish I had read reviews first. I haven’t found a single good one.

I have to echo what others have said; Salvation Army will not pick up your things unless they're brand new. We lugged a couch, 3 chairs and a bedframe into our driveway along with bags of books and clothing. Came home late to everything still there and to rain pouring onto the furniture. Their reason was the drivers said the furniture was flawed or damaged; only one chair was questionable, the rest was fine, no tears, damage, anything. Clothes and books were normal lightly used things, and the bed frame was almost new! They were supposed to call and let us know but no one did.

Horrible. Was told pick up was completed no so no phone call to reschedule. I was given the pass the buck routine and given wrong phone numbers to dispatch supervisors. Had to cancel out my new furniture delivery till I can locate someone to take out my un-needed items which were in good condition. They act is if they are doing you a favor. You are who are donating usable items are doing good to help someone less fortunate. Terrible organization. Will never deal in any way with them again. Now my wanted to donate items are on the street. DO NOT USE SALVATION ARMY FOR ANYTHING.

I have donated THOUSANDS to the Salvation Army. Additionally, I have spent countless money per year in the Manassas Virginia Thrift Store. Recently I had a dispute with the cashier who lied about an exchange that did not happen... The manager (Gigi) of whom they have had numerous complaints set me up to appear that I made threats, cursed, and demeaned an employee. Unfortunately when they are filming you in their store they do not have audio as I asked them to play the audio to reveal the truth. As a background, I'm an interior designer professionally, a law-abiding citizen, and my husband is a director for the CIA. I let them know I would contact corporate and when that happened that's when the lies were revealed.

What happened? We have been donating at this center on Adamo Dr in Brandon for years...actually decades and the last time, we were insulted and even yelled at. We came and parked at the ramp to drop 2 bags and we did not go up the ramp because we have a long hitch on our minivan and it would scrape. There was no one in back of us and it would have taken 30 seconds. OH NO! The attendant yelled at us calling us an expletive and the client before us also yelled about us "blocking the driveway". Again, NO ONE IN BACK OF US...HELLO!

I explained exactly what I had to donate in detail to the lady on the phone. She also ask for my phone number 3 times. The guys came and told me my phone number was wrong. Then they stated half the stuff they could not take. Geez, the lady on the phone needs more education for her job. This was a horrible mess. I'll start donating elsewhere!

I decided to drop off some books to the Salvation Army in Bend Oregon. I found the place alright, no problems there. When I got there and tried to drop off the books, only had contact with one person (The boss), there were no signs to tell you where to drop off the stuff, no people around. I tried banging on doors, got nothing. Buildings looked deserted. In the end I gave up on the Salvation Army and gave the books to Goodwill, they have a FAR superior system for dealing with donations. Even La Pine St. Vincent De Paul is better than the Salvation Army donation area.

Scheduled a pick up online. Website says they take mattresses. Received a call two weeks later saying they don't take mattresses. Okay, disappointing, but I had plenty of other furniture items to donate. Received confirmation call the day before. I hired someone to help me move all of the furniture to the curb the night before. Day of scheduled pick up, received a call that they had to cancel. I implored them to reconsider and, thanks to the kind gentleman on the phone, they said they would come by. Truck pulls up and leaves 30 seconds later, leaving all the furniture. Called Salvation Army and was told furniture condition was too poor for their thrift stores!! Ridiculous! The furniture is in very good condition. No tears, no stains. They just didn't want to do their job.

We submitted an online request for pick up of a couch, TV stand and 3 boxes of clothes. It was a simple process to fill the form. And on the day of pick up we received an email confirmation that they would come between 9.30 am to 12.30 pm to pick up the stuff. They arrived by 10.30 am, two men came and did the job. They were very professional and helpful. And they also gave the receipt for donation. I appreciate their service and would recommend them to my other friends too. We live in an apartment in the second floor and had mentioned the same while submitting the online form. So they had no issues in picking up from the doorstep. Overall my experience was great.

I scheduled a pickup of a leather recliner and sofa. I left a note, as instructed by the SA website labeling them "SA". I wasn't home for the pickup but left the items, as instructed, on my front porch. Nothing got picked up. I called to find out why? Nobody could give me a reason. I rescheduled another pickup. This time I dragged the recliner out to the curb, left another note stating: "please pick up couch on front porch". Again, nothing was picked up, no explanation. I called 800 number both times, nobody can tell me why nothing was picked up. Chair is a little rickety, but a nice leather recliner. Couch is in perfect condition, most comfortable couch I've ever owned, just trying to give to charity, but apparently they don't want it.

I had some really nice couches that I wanted to give away and I was excited because I thought I would be benefiting someone in need but they came and looked at the couches and said they couldn’t take them due to a small scratch. I mean it was a very small scratch and not even that but the Millie’s covered it. They literally came by for 1 minute took a picture and walked out. I thought it was the rudest thing. This was my first time trying to donate to the Salvation Army and I do not recommend them to anyone. I don’t know if they expected something super extravagant but the couches weren’t bad at all and I am sure there is a family in real need. My feelings were hurt!

I had purchased a few pairs of jeans not even a hour prior. Now mind you I haven't shopped here much due to Goodwill is priced better but I do donate often to the Cross Lanes WV location. Well I went straight back to see where a pair of Jeans that I had bought was too small. If I could just exchange for a pair of Jeans that would fit, didn't want a refund at all. And seeing that I had just purchased them and tags was still on the along with the receipt it would be a problem. All they would of had to do was hang them up. No difference.

I scheduled a donation pickup for a piece of furniture last month (2/12). I got a phone call from the office saying that they don’t accept that kind of furniture. Thinking there was a mistake I tried again only to be rescheduled approximately a month later. This time I received some sort of confirmation that my schedule pick up would occur (3/5). I didn’t even get a timeframe as to when they would come by. (My previous scheduling pickup was there but it was cancelled. I assure you, it was not by my hand.) When I checked the status of my ticket, it had been changed from “Scheduled” to “Completed.” No one even came by. Yes, I made a mistake, alright, thinking this company was going to be helpful. But at least I didn’t pay for their pickup services.

I didn't used to be big supporter of thrift stores, but...as I learned about fact that SA does truly help people (employment, shelter, help to get back on track to people who battle addictions, single mothers and so), I once wandered in their store out of curiosity. Not just employees are hardworking, helpful, professional, polite, but even managers are just extraordinary. Seen people arguing, or trying to weasel around, and employees politely and assertively handling situations, once some stranger asked me to translate for her while talking to the store manager, and that lady the stranger was little out of reality (the request she made). The manager handled the situation extremely well. I was surprised. It just become my regular to browse through stuff, and shop for things even I give them away, just because it's nice place filled with hope and nice idea.

I scheduled a pick up for a couch and to be honest I was nervous because of all the bad reviews I read re pick ups but they arrived within time frame given and were very professional. They were careful moving the couch and fast.

I made an appointment to have a few items of furniture picked up for donation. I made the appointment a month in advance, and when it got closer to the date I called for a pickup window. I was told the window was 8:30-3:30, but I could call the day of for a more exact time. The morning of my pickup, I tried several times to call but no one answered the phones. When I finally got through to someone, she told me there had been a discrepancy and they were working on getting a truck for the pickup and I should call back in an hour for a timeline. I asked if the pickup would still happen that day, and was told yes. When I called back an hour later, I was told the pickup would be between 2-3:30.

I had a bad experience for furniture pickup. I spent quite a bit of time online filling out a detailed form. Then I got a call message with misinformation about the date of pickup and an unclear return phone number. When I finally got hold of them, they asked me the same questions I answered on form and told me they could only pick up desks that were solid real wood and would not take a platform bed. These were very good pieces of furniture that would be useful to someone. I am downsizing or would keep them myself. The reps were also quite unfriendly and rude. I used to support this organization and had good experiences in past but they have really changed. They no longer seem to be community oriented, more interested in making money and not serving people in need is my impression.

Visited a location near zip 10475 in Mt Vernon NY. The price of a cotton short jacket was $80.00 USD. I believe the short jacket was worth 8 to 10 USD but the price was on this item for $80.00. I could not believe my eyes or the salesperson words.

I recently shopped at Honesdale, PA Salvation Army Thrift Store. The employees are very rude, mean, disrespectful and the biggest thieves. I've seen employees taking donations immediately to their cars the minute a flat screen TV is donated or a computer. The employees there are on it not even making it into the stores. They never help with emergency housing or emergency utilities. They claim to not have funds. But at the stores there prices are crazy high. You can buy brand new for a few more dollars online or in store. I think they should be investigated and closed down. Salvation Army are the biggest thieves...

Scheduled a pick up to donate multiple items from my house. The staff were very rude, arrogant, and uncooperative. They left my furniture on footpath and drove off in threatening manner. I was shock and frightened. I asked them nicely, "Please if can't take my furniture could you please put back inside the house where you pick." They became aggressive and refused to do this after. Due to rain my furniture got damage. I have very bad experience with Salvation Army staff. I will never donate to them again.

I called the Salvation Army beginning of 2018 season and told them that ringers are hanging tip bags for themselves next to the donation kettle. They said the ringers are not suppose to do this and will look into it. They are still asking for tips!! In all my adult life, this is the 1st time I've seen this! My husband and I usually give $100 each year but will not anymore.

I visited the Salvation Army located at 8715 Brentwood Street in Maryland. The manager, **, was again rude, threatening and intimidating. Today he told me, "I may not let you in this store again." I did nothing but speak to him about an item pricing. The item was marked $2. There were three stickers on the item. ** wanted to charge me $6.99. I said no. You can keep it. He at that point became belligerent. He said “you’re pushing it.” He, stood there, hovering about the front counter, watching my every movement and he frightened me. I asked him why he did that when shoppers were stuffing items into their personal bags.

Scheduled a pickup and they cancelled it the day they were to arrive... "They overbooked". Re-scheduled only to find that they once again were a no show. Never again, Goodwill, though a for profit business, will get my donations.

After being homeless for six month I got a apartment and Salvation Army helped me. I got vouchers for a sofa, two beds, drawers and kitchen table and chairs. I also got some plates and forks and things and a toaster. They helped me very much and were always very very nice even when my little girl was with me and crying.

I'm a Latin woman who felt discriminated by a ** women at the Salvation Army in Middle Village New York. I am a active supporter of this organization, because of my job, I spend a lot of time shopping for me and my family at that specific store. On Monday 10/29/2018 I was shopping like I always do, there was one my without any pricing for which I asked the manager on duty. She was very polite and priced the item for me and told me to tell the cashier. When I proceeded to pay, I try telling the cashier what the manager told me and she responded nasty, telling me that nobody will tell her how to do her job and to go away if I don't like it. I was so confused because there was no need for her to get like that. I felt she doesn't like Latin people, If so what is she doing there???

Wanted to donate a couch, double bed and upholstered chair to the Salvation Army. The couch was a three piece sectional that had been in my living room virtually unused. The bed was a complete mattress and box spring that had been used once and the chair was perfect. The couch had no stains or tears but probably needed to be cleaned. After I spent the morning moving all the items out to the driveway to make it easier for them, they decided that none of those items were good enough for them. I had been using them in my house - the only reason I was donating them was because I was downsizing and didn't have room in my new place. I called Habitat for Humanity and they welcomed the donation and thanked me for helping them. The Salvation Army apparently doesn't want anything unless it's brand new. Will never donate to them again.

On Friday (10-21-18) approx. 4:00 pm est, I went over to the Jewelry counter (2nd time this has happened!) and I found an awesome necklace, only to find as I searched the glass case, the matching set of earrings were SEPARATE from necklace!! This also happened in the Spring 2018 with a bracelet & necklace. I confronted the manager (female), I said, "Why are y'all separating this Jewelry?" She indicated she was going home, but that they have their orders how to handle SA goods, said to talk with the assist. manager (male) taking over for her. She didn't leave!! However, DID partake in the belittlement of my integrity. I said, "SA gets this stuff for FREE and turn around only to separate items to make MORE $$... are you kidding me???" She then replied: "We are here for a good cause!" I said "What good cause... And just whose pockets are being fed good?!" Her eyebrows went up, as though to say eat it and then looked away.

I have had to visit Salvation Army 3 times for assistance to be even listened to. I had issues being able to keep my car registered to complete my job seeking obligations. I was referred to Salvation Army by Salvation Army employment plus one week ago. I called to make an appointment but was told rudely that there was none available and I could not make one til they reopened at the end of the week, booking ahead is not permitted. I finally got an appointment on Friday. I was ignored on my arrival but after a long wait was interviewed.

I will NEVER donate to Salvation Army again! After waiting for weeks for their team to come pick up a beautiful, well maintained, 50 year old sideboard, SA refused to take the donation stating that the item didn't meet their standards! Everything was fine until I told the team that it was very heavy and to be careful. At that point, the man took out his phone and started taking pictures and called his supervisor. It was code for "I don't want to lift this item". The piece is so nice that I could easily sell it. And now I will. As my father always reminds me, "NO GOOD DEED GOES UNPUNISHED".

I've been going through some rough times. I'm out of work, can't get a good job and I need help financially. I have damage to my house (roof leaks) and broken water pipes. I contacted the Salvation Army and was turned down FLAT. I could use some help with utilities and they claimed that the nearest Salvation Army location was OUT of funds for that purpose! They told me to contact 211 for disaster relief. Been there, done that and didn't get help either. With the money they take in, you'd think they could offer SOME help??? I'll NEVER support the Salvation Army EVER!

The Salvation Army is the worst charity I have ever donated to. A friend had warned me. He said that him and his wife left expensive clothing in a donation. They realized it and went back within 15 minutes and were told "I'm sorry, they've been sold." 15 minutes. I was hardheaded and called them anyway. I had a beautiful dinette set and other items beautiful mirrors, clothing with tags still on, shoes never worn. They asked if I had a leaf for the dinette set so I asked them to leave. Find another charity to give your things to.

I have a strong complaint about the staff at the Salvation Army. It was on 7/4/18 at 1:30 at 888 University Dr. Pembroke Pine FL. Cashier very rude. We had an item that had a different price and she accused me off changing the price which I did not. I told the manager to look at the camera and see that was the price that was on it. It was streamed embarrassing. I need someone to get to me an apology. Also, I was a regular customer which I will not be going to that store any longer. I'm very disappointed.

My fault for not looking at the reviews before I arranged to donate all my furniture in my apartment in Wilmington. After I scheduled to donate all my furniture and kitchen items to the Salvation Army, I suffered a ruptured disc in my lower back that required me to be hospitalized. I contacted my apartment building manager to let the driver in and pick up everything in the apartment since my lease had expired and notified the Salvation Army dispatch to contact the manager to let them in. After lying to me the first time that he went by the apartment office and there was nobody there I rescheduled it only to find out from the apartment manager the following day that the driver said he couldn't pick up the furniture without me being there which they never mentioned before. At the end I was left scrambling to find a salvage company to get rid of my furniture because I had to continue paying for the apartment. THEY ARE USELESS!!!

Today I visited the Clovis California branch Salvation Army store as I often do and have always appreciated the kind customer service I received from them. However today I found in their "eyeglass basket" (where they put all the eyeglasses) a pair of Ray Ban sunglasses so I looked them over. Usually their eyeglasses are a dollar and their cases are a dollar so I thought nothing of it being priced at $3.49 because after all they were Ray Bans! They looked a bit cheap so thought maybe they could be a knockoff, just not sure but anyway after doing a brief research decided to take a chance and buy them anyway. I am experienced in eyeglasses but this one just had me stumped as to quality.

I scheduled a pick up for 5/23/18. They picked up a few boxes and left many appropriate items behind claiming they were not in good condition. They lied and stated that a Laura Ashley very expensive chair in very condition had a cigarette burn on it which was a total lie! It's just heavy! They left boxes of books and items that were brand new with price tags on them from the Pottery Barn! I was told that when they decide they aren't going to take some things they leave appropriate items left behind. What sense does that make? I have always donated to the Salvation Army but will never again!!!

I had a pick scheduled today. I called this morning after 7 AM as they told me to do so so I can know the pickup window. They said it is between 12 - 3 pm. So I took today off and put all furniture in the living room. I waited till 3.50 and nobody called or showed up. I called the number in the email they sent me when I scheduled the pickup, and 20 mins waiting, the lady said: "Sorry, but the driver canceled the pickup, and they don't have space anymore." I asked her, "Why didn't they call me?" She said, "I don't know. Please call the dispatch." I called the rehab to put me through to the dispatch, nobody picked up. I called the rehab again and he said that there is nobody in the dispatch, but call again.

I scheduled a pickup to donate multiple household furnishings which I thought could have been useful to your organization. I received a call from a rude SA worker during my business hours. He was rude, loud and left me on the phone for long periods of time with no explanation. During the week of my pickup which was supposed to occur on 5/18/18, I received several more calls, some telling me they could pick up my donation because I was donating too many items, others confirming that the truck would be here for the pick-up as scheduled. By late afternoon on 5/18/18, no SA pick-up. I checked the website and say a notation that the pick-up occurred at 9:545 AM. I called the customer service number and was told I should have called earlier as there was nothing they could do at this point and I would "have to wait" until 5/23/18 when it was convenient for SA to pick up my large order.

I first want to point out that I am a 70 yr old disabled female. It took me 3 weeks to clean out my shed and subsequently stack the 17 boxes in front of my house for pickup. There was also an armoire which was, admittedly, not in the best of shape, and I was doubtful that they would take it. On the day of pickup I sat at my desk as they placed paperwork on my door and left before I could even get to the door. The paper they left stated they were unable to pick up because of "condition or type of item."

I scheduled a donation pick up a month out due to their schedule online. I called and asked if my neighbor can let them in the garage. I was told yes. The day of my schedule pick up I was told by a rude dispatcher named Tracie my neighbor couldn’t let them in. She stated if I can get Home in 25 min. they will still pick up. I explain I’m 30-45 min away but my husband may can get there before I could. She asked his name. I told her let me call him first. When I called her back literally 3 min later she canceled my donation pick up. I don’t understand the logic when someone is donating to the organization that is to help others.

This is a donation service who doesn’t seem to value sincere donation. I called to check a particular nearby drop off place, whether or not it’s open in the weekend. The staff gave another address, I said thank you, but there’s another place much nearer. Staff right away became impatient insisting she only had ONE record of drop off place and NOT WILLING to check or put forward (let alone showing gratitude) my feedback on the missing info of that other nearer place. I wonder if this is the culture there. Shame.

To Whom it May Concern: I went to the location in Chicago, Illinois on Clybourne. The date was 11/30/2017. Within the last year I have frequent with locations with friends and gotten some valuable items that I’m quite pleased with. This particular day I went in the store in the latter part of the afternoon/early evening with no coat no bags just myself and my wallet. This particular day I was searching for an record player. No plans to purchase anything more. Well in reality I got in the store and lost focused and saw other things which included two of the items that I found on the regular racks (not from the boutique section). One item was not priced so an employee got the item priced for me and another item the tag was obviously damaged.

We recently moved and have a lot of big furniture, patio set, BBQ grill, etc. to donate. It’s great stuff, we just don’t have the room for it. So I scheduled a pick up nearly 6 weeks ago. It was the ONLY day available!!! I followed the directions and left my items outside in the driveway with a sign that said SA. At 5pm, I came home from work to find it had just started raining and my items still sitting outside. The truck pulled up a few minutes afterward and one guy got out and said it was wet, they couldn’t take it. He went back to the truck and they started leaving! I’m sure he just wanted to get home, it was 5:10 on a Friday night! Terrible service. My phone rang and it was the Salvation Army pickup office and the lady repeated that they won’t take wet items and, this is what really gets me, she said, “in addition, there was no one home and no sign left on your items marked for Salvation Army”.

You were supposed to pick up a big screen TV on 10/2/2017. You did not show so now I have taken it off the porch and will be taking it for trash pick up next week but I am sure someone will stop out road and pick this up before then. The tv does work and I am sick of waiting on you. If you did not want it you should have said so. Good thing heavy trash pickup is next week. Will never donate to you again. Your people do not show. You did the same thing when we had you picking up at my mom who passed 3 years ago. You did not show. Called you back. Donated a lot of stuff. I know they are volunteers but they are not dependable.

I lined up a donation pickup online on 9/11/17. It stated that the items were in a garage, they were the only items in the garage and we would leave the door open with a sign that said "SA" on it. 11 days later they called me to state that they need someone 18 or older there because they couldn't set foot in the garage. I told them with only 4 days notice I didn't' know if I could find someone. They stated they'd put my pickup "on hold" and to call back when I found someone.

Never returning. Paid for two items, total of $6, with my card. The lady, who had already ignored us waiting in line until told by a supervisor to help us, informed me she didn't like how I signed the back of my card and that my signature didn't match my name of the card. She claimed it didn't match, because she couldn't read it. I had gone to this SA for 4 years and have NEVER had this checked. She argued with me that my card wasn't right and I got a no to "what, do you want my license?" and "should I sign my name in front of you to prove it?" and two minutes later, she demands my ID. She claimed it was store policy to check but I've never had this issue.

I scheduled for a furniture pick-up almost 1 MONTH prior to pick-up date. Spoke several times with their services... clearly describing furniture AND location of furniture AND facility. NOT ONCE did they say I had to move furniture to street level. NOT ONCE. My sister died, and I had to empty the apartment! They came, day of pickup, "Oh, we don't do stairs, bye". Left with an apartment full of French Country antique furniture!! 5 days before I need to have apartment cleared. I hope they ** get what they deserve!!!

I was contacted by an Agent from the Salvation Army to confirm a pick- up I had scheduled and to also verify that the items being picked up are not used. The agent who called me sounded extremely annoyed about the call. Not sure why when she was the one that called me. If you're going to call someone uninterested do not even bother in calling. At least fake the funk for the time being as we are Donors giving to people in need! Not calling and harassing you about an item that had been purchased! That one incident. I had then called back to cancel the pick up as all the item are indeed used. When calling the first agent did not allow me to finished my statement in why I was calling. Immediately said: "Let me transfer you to that department". When transfer the final agent to assist was also rude.

Two weeks ago I set up an appointment to have some furniture donated. This morning I go online and it says ETA 2:45. Okay, no problem, this gives me time to get some errands done in the morning. I come back at 12:30, thinking they will be here around that time. Two thirty comes, 2:45, 3:00, 3:15, no truck. I log into my account it says canceled. WHAT?!?! I call them and ask why. A "manager" said they came earlier and they left something on my doorknob saying they were there and they canceled because I wasn't home. There was nothing on my door. Why wasn't I contacted about them coming early??? Then they try to see if the driver went to the wrong house, and ask if I have a green door. My door is red!

I was shocked!! While shopping I wanted to try some clothes on before purchasing them. The attendant on duty unlocked the door and told me I can take 3 items in. I noticed empty hangers in the room and asked her "Do you want these (laughing)?” Just so I don’t get blamed for them (haha). She replied "oh yes” and said "besides we know who does it.” I said “you do???” “Oh ya we got the camera” she says (and pointed up). I looked up as I walked in turned and asked “CAN IT SEE ME?” “Oh no” she says. So I shut the door and stood there staring up at this 360° camera that’s right in view with the entire fitting room that has no ceiling.. IF I CAN SEE IT THEN IT CAN SEE ME!! Bothered by this I took a picture of camera from inside fitting room and walked out not making a purchase. Not able to stop thinking of this for 2 days I decided to Facebook my story asking what my friends thought on it.

I have tried to make a pickup donation multiple times. I scheduled the original donation months in advance, then they call the day of to tell me they can't do. I reschedule and then the same thing happens. I have had the same appointment scheduled 4 different days now and they can't make the appointment. At this point, it is all going into our town bulk trash pick up and they don't seem to care. I am trying to do the good thing and they make it impossible!!

My sister bought a couch from the Rome Salvation Army last week and after getting it home she was sitting on it and her phone had slipped down inside the couch and when she reached in to get her phone she pulled out two pencils, 2 pens and a syringe needle with a cap on it. She had no idea what she was pulling out as she was just reaching in for her phone. She is quite upset about what was in her couch and is afraid to look to see what else could be in there. She doesn't know who to contact on this matter. If they are cleaned and sanitized like it says, why did this happen? She had to sign for it when she picked it up so they do have a copy of it. She has her copy. Any advice will be deeply appreciated.

Last week I was in Salvation Army and I commented to the cashier, "Who prices this Stuff? The prices are ridiculous." Boots that were used for $69.00 that were almost new. She said another employee priced them but she was on vacation. She goaded me to get her when she got back. She also agreed the prices were too high. Yesterday I was in the Rome, GA SA and the employee was back from vacation. She didn't speak to me either because she had customers or wanted the store to clear out. After the store mostly cleared out she said the other employee had told her that I was getting loud about the prices and was going to say something to her.

I was in the Salvation Army Thrift Store in San Bruno last week. I went to the one in South San Francisco first as I was looking for a couple pieces of furniture. I was so appalled at the high prices, I left. I saw a glass, Pyrex loaf pan and it was listed for $12.99! I can get it cheaper at Target or Kmart. Even with 50% I wouldn't have purchased it. I looked at an old CD player and it was listed at $25.00. I found one on Amazon, brand new for that price. They used to be my go-to store for fun shopping and kids clothes. Not anymore.

This store is selling a handbag for $50. It's not real and it's used and second hand plus donated. l spoke to manager regarding bag being a cheap imitation and being sold at a ridiculous price. She informed me she was aware it was not a real Jimmy Choo handbag. But that was still the price. How can this shop selling it. What a ripoff.

My sister and I visited a store on Alexandria Dr. In Lexington, Kentucky on March 21st when we saw a wagon there for $39.95. The sales clerk Said it was tagged as furniture and if we waited until the next day, March 22nd it would be 50% off. The sales clerk then put the wagon behind the counter for my sister until the next day. We went to get it and was told that it was NOT furniture and they were not allowed to hold stuff! My sister was lied to about this and she should get the wagon! You all get his stuff free and my sister was treated badly because the sales person LIED!! The sales clerk even wrote her name and number down and put it on the wagon. I wished someone would call me about this. Thank you.

On Saturday 18th March 2017 I went to visit the Salvation Army Family store on Grey street in Hamilton. Unfortunately I had arrived after closing time, so before leaving I thought I would look at the display items in the window and was appalled and offended on seeing two children's books displayed, one was entitled "Three Little Golliwogs' and the other Ten Little **. Being a person of colour and having grown up being likened to and called these names I found this very culturally insensitive. I also feel as a nationally recognised organisation that works with disadvantaged and marginalised people, this surely goes against respecting all races.

Unbelievable experience. My husband and I moved a lot of HEAVY, HEAVY furniture onto our driveway had it bundled nicely and ready to be picked up. A HEAVY SLEEPER Sofa. Hardly used. A HEAVY Queen Bed. Hardly used. A HEAVY Freezer. HEAVY DRESSERs etc... This company left EVERYTHING but the Freezer. SHAME on you Salvation Army. We are NOT talking junk here!! What a waste of time. Will no longer feel guilty going to GOODWILL.

As many people on this site, I wanted to donate two major pieces of furniture instead of just tossing them. The furniture I was looking to donate were two pieces of Ethan Allen furniture - a coffee table and bookcase. After having it booked for weeks, the drivers immediately come in and say "no way can we take that - someone should have called you ahead of time to make you send them pictures" which they NEVER did. He was very rude and abrasive. He then asked if I "actually" had clothes to donate or was this a complete waste of their time. Incredibly unpleasant and irritated.

I thought I was doing a good thing trying to donate furniture and clothes to the Salvation Army. Instead I learned never to deal with them again and highly recommend everyone avoid using them. I called and arranged for this pickup and was asked to email pictures of the furniture which I did. They contacted me and said that everything was acceptable and we confirmed a delivery date. They were supposed to pick up my items on 2/27/17. Never showed up and never called. On Tuesday 2/28/17 I contact them and am told they will pick up on 3/1/17. At 11:15 a.m. I receive a call saying they are 3 stops away so I leave my office and wait for them. After 1.5 hours of waiting I called them and asked for an update and am told they are a few miles away. Another 15 minutes go by and they arrive.

Due to a kitchen remodel, a couple of years ago, we donated kitchen appliances that were in like-new condition; all worked and I made sure that they were all spotless. When they came to our home to pick them up the men said they couldn't come into our home, due to insurance reasons. What? Too weird... My husband and I ended up loading them onto our own hand trucks, wheeling them out to their truck and placing them on the truck lift.

My wife contacted the Salvation and gave a list of items to be pick up and when they arrived, the driver said the items were not on the list. I said not true because they were listed by computer. They act as though they want certain items only. Being a disabled Veteran I will no longer give them anything and ask all veterans not to donate along with my friends. It's all about money. From this day forward I have nothing good to say about them because this the second time this has happened. I would take it to the dump before I ever give to SALVATION ARMY. I have already called some veterans and friends and asked not to give to them ever and explained why.

I bought a couch and chaise for my teens gaming room. I return the next day to get furniture and bring it home to notice an infestation of bed bugs. I called the store and spoke with a clerk and all I got was "I'm sorry". I'm very livid. I spent over 200 dollars on furniture that ended up in the trash within 30 mins of being at my home. I was smart enough not to bring the furniture into my house but took my carpet cleaner outside to clean and shampoo it. That is where I found live bugs and a severe infestation. I know it's the law to treat and sanitize anything being sold second hand and in this matter I don't believe it was. I'm livid and will be calling corporate. I have been a long time customer of the Salvation Army stores but this has done me in and will no longer return. I have multiple pictures of the furniture and I will make it seen for everyone here in my town so they know the store does not sanitize or even look over furniture before selling!

Scheduled a pickup for a denim loveseat. Sofa was 3 years old, never used, foam seats could be rolled for an overnight guests which I never had. Room being changed to a bedroom and sofa had to go. Salvation Army came this morning and refused to pick up the sofa because on top of an arm they found some cat's hair. I do have a cat and this cat has never in her life Sat on that sofa which was locked in my room HOWEVER because cats are curious and because I had moved the sofa from the room upstair to the front door to make it easier to be loaded on a truck, my cat Sat on one of its arms for 25 minutes this morning until she bored. I volunteered to vacuum but they were not interested. Talks followed about not having place in the truck, or when unloading other people would have allergies, in few words they did not want it. I will never make a donation to the Salvation Army either in goods or money.

Disastrous. Unacceptable. Idiotic. And that's the NICE things I can say about SA for now!! They NEVER come for Home pickups; I scheduled a pickup in 5/2016, only to be told they're booked, do it in late June. Got a pickup for 7/1/16, only to be told (after NUMEROUS follow-ups on MY part) no one is coming because all the drivers called out sick! Rescheduled several times until 1/3/17, only to be told the truck broke down! 8 boxes of Media sitting in my home to donate, only for this! I'm not even doing this for a tax write-off!

The service is supposed to be for people. They are against everything they are there for. I will never donate through them again. They are a team of ignorants/robots who don't care about anything and have no other answers than "there is nothing we can do about that" as if they are only there to respond to the phone. Unethical bunch of ignorants.

I called to donate items and they came and would not take my items. Told me the beautiful Ethan allen end tables were outdated and not real wood. What they were wood. A new not used bicycle had a flat tire. Also a kitchen table was not wood. This was also real wood. They would not even take a glass table. They told me they don't take glass. I wanted home all day to be told this. They are horrible. The driver told me they want new items... Who donates new items these days. I will never call them again. Never...

I was checking out a jewelry bag which was $45.00 and the tall blonde lady behind the counter asked if she could see the bag for a minute. Of course I gave it to her and even though there was staples already in it she had to put in more like I was going to open it and take things out. Then she takes it and puts it back on the counter instead of giving it back to me. I am 58 years old and have never been treated so rude!!! I shop lots of Salvation Army Stores and also donate but I will not spend another dime at this store as long as they don't know how to treat people. I also called and the manager Brad was very condescending to me and all I have to say is look at the camera on 11/4/2016 at 9:30 am!! I have never been so disrespected by a rude employee that dresses as if she is an escort!!! I will NEVER shop there again and I have actually been going there for ten plus years!!! This happened at 9:30 am and has consumed and ruined my day!!!

(Originally the inheritance amount said was, $60 Billion) The US continues to dominate in every category, from the most Health Problems, to producing the most Poorest Quality of Food, to giving away the most Poorest Quality of Food, to throwing out the most food, to the most prison inmates, to the most Mental Health Patients, to most domestic violence cases, to most homicides & crimes in general, to the most greed of any country based on the highest rate of disposable anything, to building the most weapons.

I used to love the store but not now. The Asian assistant manager is a long time employee with Salvation Army and plays all kind of games for her own interests. The bottom line is she should not force me to play the game with her. When I did not go along with her, she turned around gave me hard time, even harassed me and humiliated me. Salvation Army management did not discuss the problem with me, the meeting to discuss the problem never becomes true. I received a letter that management asked employees to give client senior discount after regular discount and ignored the fact that she violated rule and regulation in employee hand book.

I have found the Salvation Army stores here in Ma. are very high priced for their used items. I have picked up items seeking to purchase to have my mouth drop open in shock at the asking price. To then turn it over, and discover the actual store tag still adhered to item and its original price was lower!? The prices for these donated used items are outrageous and is consistent throughout all their stores in Ma. which tells me that the employees are being truthful when they say they do not make these prices and they are coming from higher up. This goes on to tell me that the upper management and owners are only trying to make enough profit to justify their big bonuses!? They have little regard for people and families financially struggling these days and it is reflective in their pricing.

I bought a section couch for $150.00 from the Lancaster PA SA. The person who was going to pick it up for me was a no show and I had no one else to help me. The store extended my time for p/u but still I had no way to move it. When I went back to the store the manager told me no refunds and I had 2 extra days to move it. I am not able to rent a truck or hire a mover because I'm on disability and so is my son. So now I have no couch and the SA just stole 150.00 from me and my children for merchandise we never received. Is this practice even legal? The sofa is still in their store and they said they'll put it back out on the floor if I don't come pick it up.

I frequented my salvation army for the past 15 years and it's downgraded over the years. They pretty much kept the "faithful" workers there all of this time and only hire people who's doing community service every now and then. It consists of women workers who have the worse attitudes ever! They don't speak unless you got out of your way to speak to them and they’re constantly stealing for themselves and friends and family members or giving them super low discounts. The prices are extremely high and when you try to negotiate with them even for a dollar less than the price given, they will fight you on it. This is donated stuff geesh!

This is the 6th or 10th time in the last 2 years that I have heard this woman belittle her staff and customers. This woman is also racist and I have heard it more than once. I cannot believe she is still in this position. She is an embarrassment to Canada, when she does not have any patience with the refugees or new immigrants. This is the Forest Lawn store. Also the items for sale have been higher price than the same items purchased new at Sirens, Dollar Store, Jysk and more.

(0-star) The Salvation Army will never receive another donation in kind or monetary from me again. For the second time in 6 years, they've refused to accept donations from me because: 1) some 6 years ago, a the barely used 3 year old kitchen gas stove was dirty. The stove had been stored in the basement of another property I owned. The stove, used for a year, cost almost $900 and NO damage or issues. Dust from storage was its only fault. 2) Today, they refused to take a bedroom set of dresser & chest because it had minor discoloration on top... Well, it's has become quite obvious that this organization is ungrateful and "cherry picks" their donations. For this reason I will find a local organization to give my items to. The Salvation Army has gotten too big and fat off its free slave laborers and the generosity of the American public. We hardly give notice to how this "charity" is ran or operated.

Most people that shop thrift stores have limited income anyway or get ssi or whatever so why is it The Salvation is charging so much for Irene that were donated to them to start with? I mean like a used comforter, 45 bucks? Wow!! A dirty coat, stains around sleeves, 22.00? Who is getting rich from the poor here people? The answer is the Slaton army and I can tell you that are not doing the midst good!! With these high prices, I will not donate to them. I donate to the haven of mercy because you can see and know they feed homeless people b shelter longer than 3 days!

The prices are becoming OUTRAGEOUS!!! I rarely shopped there before because I thought the prices were getting ridiculous but I recently went in there to get a "used" winter coat and didn't see anything under $20. Some were in poor condition and smelled. They sell worn out looking items such as sneakers for $10 that have horrible odors. Worn out boots with scuff marks they want $30. Used fans full of dust and covered in scratches they wanted $30 when that is what they cost brand new in a department store. Used furniture is ridiculous and so expensive you're better off finding something on Kijiji! They even try to sell empty boxes on the shelves that used to have soaps or makeup in them for $5! They just don't care!

Never again will the Salvation Army get a donation from me. They are the worst and most unprofessional people around. I should have remembered and looked up their history as I called them before and decided not to donate because of the attitude. These are donations. If you want new items go buy them or tell people you really don't want donations you want 1000 dollar item for free that you can sell or take home for your own use.

This is crazy. Went to the Salvation Army in Clarkston, MI and could not believe what I was seeing. Checked 5 pair of tennis shoes. They were 25.00 to 30.00 each. What? Are you kidding? I have always supported Salvation Army. I will not in the future. 0 donations and 0 thrift store shopping! Same shoes a month ago were 7.50-10.00. Come on people. Management should be fired.

I had a horrible experience with their pick up service. I had a couch and loveseat that are only a year old and I spent over $1000 dollars on them. The couch has a little tear in the back about an inch long but the rest of it is in great condition. I live on the second floor so I believe the pick up guys did not want to carry it down the stairs so they said they could not take it. I put the couch and Iove seat on Craigslist and 2 days later I sold them for $500. For a company who is suppose to be helping people they sure do like turning down good money because they don't want to carry a couch down 1 flight of stairs. I will definitely stay away from them and Goodwill from now on.

I just had a horrible experience with the Salvation Army workers. I scheduled a pick up for a kitchen set and a dining room set. When the workers arrived, I explained that they could take both sets, however the workers only picked up the kitchen set and began to leave. I called the workers back and told them that they forget the dining room set and the one ** worker rudely replied, "I don't want that stuff". I told him that the set was new and he replied "It looks old to me", then he just walked off. I told the worker that he could have at least told me that he wasn't going to take the dining room set instead of just leaving without saying anything.

Do not donate to Salvation Army. My 88 yr old mom scheduled pickup of her no longer necessary furniture to donate a MONTH in ADVANCE. The day of pickup they tell her to be at the house between 11:30 AM and 1:30 PM. No show. At 1:30 I call them and they said she's pickup #24 and they are currently at #12. Ok, figure a couple more hours. THREE HOURS later they tell her they can't make it and to reschedule! THEY HAVE to be KIDDING! I will never work with Salvation Army again!

Salvation Army used to have very reasonable prices. However I've noticed the last few times that the price increase on items are far above Goodwill pricing or any of their other competitors. Used dresses for $12.99? Why would anyone consider shopping Salvation Army at this point when you can shop dresses from $4.99-$7.99 at Goodwill? I've spoken with the cashiers at my local Salvation Army, they all agree that business is much slower now and the 30%-50% increase on USED clothing items is a complete mystery.

I was forced to do community service for the Salvation Army. One evening I was scheduled to work from 4-9, which I did, however my doctor has me on Elavil which makes you constantly thirsty and therefore you constantly have to urinate. So I was gone from my post one to two times an hour. The "Army's" narcs said no one was ever there. That was a lie. I was there but I had to pee a lot because I drank a lot of water due to my medicine. Anyway, I was work my next 4-9 shift, I had been working for 3 hours and had to pee. I held it in as long as I could because obviously I know how those liars are. As soon as I got back from the bathroom "colonel Sander's" or whatever his name is (he works at the greenwood Indiana Salvation Army branch) said that I was done and needed to find another place to do my community service.

An associate ran out of the store as I was loading my bags into the car yelling "You did not pay for those boots." I showed him the receipt and items in the two bags I had purchased and asked him to show me the discrepancy. He kept yelling about people coming into the store running across the street with stolen items. He also stated that I had stolen several items from the store previously. I asked for a manager since he was not listening to anything I was saying.

I have a small vintage clothing shop, and I would frequent the 2 Albuquerque stores frequently. The prices were great, at the end of 2014, the prices on everything doubled. They created a "boutique" section in which the clothing was marked at high retail pricing. I don't shop there anymore. I found out that Citadel owns them. It's a big corporation. I really don't know if they are still a nonprofit. Everything is donated! People that can't afford new products cannot afford to shop at the Albuquerque Salvation Army anymore. It's a sad situation.

I've been donating goods for years to the Salvation Army thrift store on PCH and Anza in Torrance. As I broke my umbrella at the beach this past weekend and saw that they had a used one just like it, I inquired about pricing and was told that it was $75. Since Costco sells the newer version of this same Tommy Bahama umbrella for $29.99, I was surprised but I should not have been. They also had clearly used Tommy Bahama beach chairs "on Sale" tagged for $45 when they are only $24.99 BRAND NEW at Costco. Then I spotted a very used Wavestorm Foam Surfboard tagged at $149.99. This product is also available at Costco BRAND NEW for only $99. It looks like Goodwill will be getting my stuff from now on. Buyers beware at Salvation Army. They will rip you off!

The store at 4001 Inglewood Ave Redondo Beach, CA. The store used to be wonderful. Clothes were clean and reasonably priced. For the last two weeks all clothing priced in Santa Monica warehouse and delivered here to put out. The clothes are smelly, holes and dirty. Double the price now. The mgrs and cashiers say it's out of their control. I communicated to Santa Monica and they could care less.

I was an employee of a Salvation Army store in Florida for seven and a half years. The store was doing well until Corp. Majors were brought out of retirement to "make improvements". We were told that they wanted the store to look like Wal-Mart. You have got to be kidding me! This store had spent years adapting sales to the local community. We were told to get rid of the bins of good clothing we sold for $3 a bag because it looks bad. All their other "improvements" caused us to lose customers. We struggled to make money for the store. We didn't have a truck and drivers to pick up donations so we had to rely on the other stores to pick up for us. That didn't work well.

I frequent a Salvation Army Thrift Store in Middle Village Queens, NY. I really like the prices and merchandise, but half the time I go in there which is at least twice a week, there are no workers to be seen. I wanted to pay for something and I think they are out in the backyard somewhere (who knows). The same experience happened to a friend of mine who went to the same store. When you do eventually get someone they are so busy socializing it's hard to even ask a question. I'M sorry I have to write this because the Salvation Army does such good work for so many. I really like having a store like this in the neighborhood, but if you can't find the workers or they are too busy, what's the point?

I visited the Salvation Army Family Clothing store in Chula Vista on July 28 to look for a shirt for a job interview. 15 minutes prior to the store closing I was refused the ability to try one shirt due to the store closing in 15 minutes. I asked very kindly to the Manager working to please let me try on the shirt. She refused. It upset me a great deal since this was a shirt I needed for an interview. I left very upset.

So... waiting 2 months for the truck from Salvation Army to come pick up my garage full of things left over from my house I just purchased... I got a call from the dispatcher telling me they were at my house. At the time of the call I was at the hospital with my mom 15 minutes away. It took me exactly 14 minutes to get home. When I got home no one was there. After calling back the dispatcher wondering where they are he told me they left after 10 minutes. Even though I told him I was coming home. Absolutely ridiculous and not to mention I had to take the day off of work to be there as it was all in my garage. He was speechless and then he told me I would have to wait another 2 months for them to pick up my stuff again. Screw that I'm not dealing with this again. I'm going to sell the stuff. Where does the money for all these things go anyways?

As a employee of salvation army for over a year I had just recently requested some vacation time and prior to a management turn over I had never had a problem requesting any time off. After checking the schedule for the up and coming week I found that management had put me on for the time I had requested for vacation. I approached the new management about it and she said that that was the first she had heard of my request. I explained that I gave the request form to the assistant manager and she responded that she would speak to her assistant within the next few minutes. Thereafter I was called back to the office and was told that I did not get my request form in on time and proceeded to tell me I could only take off however many hours I had banked which added up to 3 days and I asked for 6. I was told I could not request any more than the 3 days I had banked.

My sister a paid employee of Salvation Army closing a Chicago site she has run for 7 years. Has been told she cannot collect unemployment because her check comes out of Indiana Salvation Church... How can they do this? Ever been to or seen a Salvation Army Church? Doubt it. Paid employees make it a 501C3 company and they did not take out withholding as should have. I see a class action suit in the offing. Do not donate to them or Goodwill. Same animals honestly...

I have many complaints about the Salvation Army. I went in one day to buy some porcelain dolls and there was one that was broken. The lady wanted to charge me $ eight dollars for that one. I told her "no it was broken and there was no way to repair the doll." I only wanted to purchase it for the eyes out of it as I am a doll maker myself. She would not go down anymore so I left. I went back about five months later just the other day. This time when I went back every doll was broken I ask about them again and she told me $10 a doll again said "no these are broken I only want them for parts eyes and hair." She would not sell them to me unless I pay $10 apiece for broken dolls.

People are very unfriendly & dismissive. Called yesterday 6/29/2015 @ 3:28 pm (as told to previously) to see when they would pick up. The man told tomorrow between 9am & noon. Called today 9:38am. Was told between noon & 3pm. I told the man I came from Hickory NC an hour away and was sitting in an empty apartment waiting for them. He said "have a good day" then hung up on me.

I went in the store to shop. I asked for assistance. The clerk said she would have to speak with the manager. The manager said her name was **. She was extremely rude, unhelpful, impolite, and seemed to not want me in the store. She had no concern for me, and treated her fellow employees very harshly. ** creates an atmosphere in the store that makes customers feel unwelcome, and has absolutely NO interest in customer service. It was a very uncomfortable experience.

I was standing in line behind my friend who is African American at a local shop branch 14191 Irving Ave., Burnsville, MN about 3:40 pm and he attempted to buy some clothes. The clerk rang him up and then told him one of the items had an issue. The boy said that was fine, attempted to pay for what she rang up - he said he didn't want it. She then said he would have to pay more for every item he had and started to put random higher numbers on everything from the original tags. He ask her to bring her manager up, the manager flat-out said he couldn't buy the clothes and told him he had to leave.

The SA near my home, it is in Howell/Brighton, Michigan and the other SA's in other cities in Michigan that I have patronized, play Christian music and between songs they have sermons similar to the ones you would hear in church. The music is Christian rock and tends to be amateurish, noisy and unpleasant. The volume is high and they play the same songs over and over again. As a customer I feel offended and I have asked for the volume to be lowered. Obviously, I can choose to not shop there but it is where used items are available in this area because the store is huge and the only thrift store in the area. They have a monopoly on used goods. The problem for the employees is that they are forced to listen to this radio station while they are working and they complain endlessly about how unpleasant this is for them.

Hi, my name is ** and I live in Whitehorse, Yukon territories. Today Thursday the 28th of May I went to the Salvation Army Store as I usually do since my daughter loves to look and play with the toys there. While I was waiting for her I mention a couple, that weren't employee, walked right in the back of the store where the donation center is and picked up 3 or 4 awesome sewing machines took them and walked out.

I have an office full of furniture to donate as I am retiring. I was told to call at 7 am the day of pickup to get a window of time when they would arrive. I did that and the recording said the truck would be there between 2:30-5:30 pm. At 12:40 pm I got a phone call saying they were there and the office was locked. No matter what I said, the dispatcher insisted they could not wait 10 minutes for me to get there, or even 10 seconds for me to get the management office to let them in. He said the estimate of when they'd come was an "estimate" - meaning it meant nothing if they were two hours early. Since it's up to the driver's discretion of what they will take, if they don't take everything, I will now have only two days to arrange for anything they leave to be picked up. If I can't do it, it means I could be charged extra rent for extra days. No one told me that basically I should just wait there all day since there is no real schedule.

I recently had a chance to visit the new West Covina Salvation Army Family Store and although I was initially excited by all of the great items they had, one look at the outrageous prices quickly changed that. $29.99 for a used sundress? $39.99 for a fair condition used handbag? Are you serious? If I were willing to pay these kind of prices I would shop at a regular retail store. It's sad that a store whose roots are grounded in charity feels the need to astronomically price their merchandise to the point where it discourages from shopping there. I am truly disappointed.

While working with this so called organization, you are constantly belittled, humiliated, screamed at and treated less than human. The working conditions are deplorable. They claim they are a Christian Charity, that is a straight up lie. They are no better than the MAFIA, they hide behind the red shield. When attending a manager meeting, the Director of operations would swear, belittle and humiliate the employees by having them sing I'm a little teapot or Twinkle little star if you were late for the meeting.

I know the Thrift Store money goes to charity but that doesn't mean they could ripoff the public. The prices in the Temecula Salvation Army are ridiculous! $10 to $15 for a used shirt up $15 to $40 for used jeans? Really? I used to shop there twice a week for my eBay business, now I only go maybe once a month (only on sale days) and spend 1/3 of what I used to. They are losing money in the long run.

Have purchased several items over several years. Often are defective. To be fair to the store, people should not knowingly donate junk. And, store (Marion, Ohio) DOES mark many items, such as electrical, "AS IS." But have had several articles of clothing with defective zippers, etc. Worn a few times then failed. Be especially wary of electrical or electronics items! All things considered, not really thrifty.

I was in a store recently and I made a purchase. I bought a dresser for our spare bedroom. The dresser fell completely apart by the time I got home. I came back to the store, but the receipt included the wrong location and the description was not accurate. I explained that I had just been there and that they printed the receipt. The manager and the staff told me that it was impossible for the receipt to show a different location. Needless to say they were unwilling to help me even though I showed them the dresser and the cashier remembered me. I had paid cash and I could not prove the transaction. I left the dresser there.

On Salvation Army Lancaster Ca, I bought a speaker for iPod. 2 days after, stopped working. So I went back to see if I can get at least my $25 dollars back in credit and they refuse and told me that they don't do refund in electronic or credit. They said that they don't know what could happened outside the store. And the manager just walk away from me. And the other lady working there ask me if I had children that maybe they drop the speaker! Omg, I go there almost every week but now they lost a customer. Stuff that they get for free, they could just give me some credit instead of trying to say that I did something wrong to the speaker... I'm very disappointed. I will never donate or buy anything from this store. I feel like they ripped me off.

I had a pair of shoes that I no longer wanted and offered them to a friend who worked at the Salvation Army Store in Butler, PA. I put them in a bag and wrote her name on the bag. The manager came along and took the shoes saying they were a donation and she had the right to do so. My friend argued that I gave them to her but the manager said anything that comes through the door is property of the Salvation Army. They were my shoes and I did not give them to the Salvation Army but this manager took them anyway. In other words, she stole them from me. I think she should be charged with theft. I am mad. She lied and told my friend she heard me say they were a donation. Now why would I put them in a bag and write her name on it if they were a donation. This manager needs a job cleaning bathrooms.

On Saturday, the newly opened Salvation Army "Family" store on Grand and Pulaski has a $.69 sale on certain colored tags. I found a beautiful set of white dishes all with the color of the day on them (btw the color was yellow). So I load all of these dishes into my cart, about 20 pieces and proceed to checkout. The cashier who was the acting manager at the time looked really hard at the dishes for a few seconds and said after a long pause..."You know these aren't the sale tags." I was like 'What do you mean?..They are yellow'. So I asked everyone in the line behind me what color was on the dishes....and they ALL said yellow...not tan.

Mistakes in Taxes done by Salvation Army (Peterborough, Ontario, Canada) Two Years In A Row - For the last two years, my common-law wife, her middle daughter, her eldest daughter and her boyfriend, as well as myself, have used this service. And for the last two years, my common-law wife and myself have, due to mistakes on their part in doing our taxes, lost out on money that we rely on to pay bills, buy groceries, medication etc. Both my common-law wife and myself are disabled. And thus, we live on a very fixed income. And are reliant on these monies to get us through so to speak. Not to mention, these monies support and care for two disabled persons other than ourselves. Her middle daughter and my common-law wife's teenage son.

While I was driving, I saw this beautiful building and I stop to check this store. I went in and I was very upset with the high prices in everything. I am bargain shopper and these are not prices for people who are going there to get things at low price. This is an abuse to the needy. Shirts, shoes and basic stuff overprice. These items are donated and most of the time are drop off at the store. Why charge so much? I find better stuff at lower prices at expensive stores. Please help the community, do not abuse the needy.

I was a "Beneficiary" of the Salvation Army and worked for them, payrolled for some time. The workforce is comprised of men that are in the program. It was considered a particular honor to be chosen and consequently employed. The problem, I realized, was that the pool of people promoted to management positions was from within the community of flawed and damaged souls that completed the "Program", which is not much more than three "hot's and a cot" and a task assignment that benefits the organization with a workforce that is inexpensive. The character of the stores in every community is a reflection of the Administrator of that area and his relationship with his compatriots there, as well as his management of the ARC population, the primary workforce. The costs of operating the annual business are offset by cash donations, some quite large (Ray Kroc, founder of the McDonald's restaurant empire and his wife have donated enormous sums), augmented by food stamps and the luxury charitable organizations enjoy from tax.

I went to the store in Griffin Georgia at North Expressway where I am a frequent shopper. I was exiting the store and my friend was warming up the car. As I exited, I smelled something burning from the car. I also noticed smoke coming from underneath the hood. I asked my friend to open it which I then discovered a small fire. I ran inside the store and asked them to call 911. I told them my car was on fire. I also asked if they had a fire extinguisher. They looked at me dumbfounded and said no. The person behind the counter at my third request pointed out a fire extinguisher was on the wall but she did not know how to get it since it was locked. I read it. It stated, "To open break the glass." I broke the glass myself and my friend and I put the fire out. I was of course thinking they had called the fire department and no one had. I asked why no one called and was informed since I had broken the glass to get the extinguisher, no one called them. This could have been a disaster if my car had blown up and also burned up the building or us. I was in shock. This is service at its worst yesterday.

Went to store to make an emergency purchase a top for someone who was in a desperate situation and had to catch a flight. Arrive at store in Rochester Hills. The doors were opened as I understood when I called that they opened at 7 am. I arrived at about 8:30, went to the rack and grabbed a much needed t shirt and sweater. I then proceeded to check out feeling lucky there was no line and feeling proud to do a good deed for a needy person. I waited a few minutes looking around for help.

I had an incident on Wednesday, November 13 at the North Ave., Salvation Army store at 3 PM in the afternoon. I dropped off two boxes of household items in the dropbox location bin. I proceeded to wait 10 minutes for someone to help me so I could get a receipt, The only person I saw who worked for the store was cashier who had a very very long line of people to check out. I went into the store to go looking for a worker to help me get a receipt for my donated goods. I finally went up to a young lady and asked for a receipt. I had to repeat my request several times. I finally just said the word receipt and she understood me and went in the back, through 2 black curtains with a sign that says "employees only " above the curtains.

Yes, sometimes the prices seem over high, and yes sometimes the staff may be unfriendly or even unqualified. In the end though, I happen to know the truth, unlike some. I spent many years asking people about what the money goes to. I have always wondered. Do they go to their churches? Only in a few small cases. Do they go to other non-profit groups? No. Are they given to an unnamed big corporation whom just uses the Sally name? ABSOLUTELY NOT.

The policy at the West Lebanon store is no refunds; no problem with that. They do not, however, thoroughly test the electronics they sell. They charge top dollar for TVs, VCRs and DVD players. They leave it to the customer to do what they should be doing. Price should be an accurate reflection of the saleability of the item. As a result, there is a glut of tube type televisions that aren't moving. No one is going to pay almost one hundred dollars for a used television. The management of this store leaves much to be desired. People generally shop at thrift stores because they can't afford to shop anywhere else. The term Salvation Army is a reflection of a spiritual ideal. Scamming the poor does not come under that heading.

At Steinway St store are few women that will try every time to put me in uncomfortable position, accusing me of switching the price tags. I have had couple of verbal fight over this matter and it makes me believe that my pale skin and blonde hair has something to do with this. They are so jealous on me. I can see in those women's eyes. Every time they refuse to sell me my chosen clothes, saying that the price is not the one that was originally attached. I ask them to check their cameras to see that I found it like that. It is ridiculous and I'm sick of asking all the time to speak with a manager, who she recognizes me all the time. I really don't know what to do. Yesterday my son witnessed the whole situation and even his English is so-so, he got so embarrassed. It smells like racism to me.

I talked to a person at another office in Burlington, Vermont and I explained my situation to her. She said that she would check into it and that she would get back to me and let me know. But I had not heard a word from her since then and that was a couple of years ago. I worked for five years for this company, and from what I understand I am entitled to some sort of a pension. I worked for the company from 1987-1991.

Not being able to afford retail shops, I am forced to shop in the "salvation army thrift store." To my surprise, the prices are more than retail. I am shocked and appalled that the prices are not affordable and even outrageous for products that have been donated from good-hearted people. Even the 99 cent store items are marked $4-5! That is criminal! Price gouging!

Furniture prices were exorbitant! A king size headboard, foot-board & rails were priced at $1,499.99! All the furniture in the store had be cleaned & looked very nice, however, it's used & given to the store! I complained to the salesperson and was told their overhead was high. The state agencies in Georgia issue vouchers that can only be used at the Salvation Army, this is price grouching to say the least. 95% of the furniture was outrageously over priced considering it's used furniture given to them by the community.

Monday and Tuesday, Salvation Army advertises 50% off everything in the store that has the color tag of the week. For example, if the color is "green," everything tagged in green is supposed to sell for 50% off. I go to Salvation Army every week. When I arrived to the store on these days (Monday and Tuesday) early in the morning, the workers were removing all of the merchandise with the color that was supposed to be on sale(!), the color that it was supposed to be 50% off. I asked on many occasions to the employees why they removed the merchandise that was supposed to be on sale. Their response to me was that they only did what the manager told them to do. They also said that they didn't agree with it either, but they're just following orders.

This is not so much an injustice in legal terms, rather in moral terms. For years our family has helped families clothe their children by purchasing large quantities of clothes from thrift stores and distributing them out to those in need. And the workers at many thrift stores tell us that many families clothe their children from there for school, children who would otherwise go without decent clothes. Now there is a ban on children's clothes under the age of 12. What are families to do now, where are they to shop and how many children will go without their basic clothing needs due to this enforced rule to keep children safe. We've been purchasing clothes for 40 years and not one child has died, become ill or been damaged by lead.

Salvation Army sells out name-reputation to private corporation whose shameful business is hiding behind "Sally's" good name?! The public is unaware that its donations are not benefiting the community! We discovered recently that it's widely known by vendors and others that local large Salvation Army store (and most likely others worldwide) in prosperous Oakland County (located at corner of John R. and Auburn roads, Rochester Hills) now belongs to a private corporation and delivers only a small percentage of profits on sales to the non-profit organization, while defrauding the public into donating free items by keeping the old respected name!