Saks Fifth Avenue Reviews

Worst customer service I have ever experienced. To begin with I bought a pair of super expensive denim jeans in Las Vegas. I was going through some bad times and saw these jeans. I just felt like buying them. Anyhow I had buyers remorse and I decided to return them 2 days late. Well I go to the store in Scottsdale and they would not return them. I even talked to the Manager. Nope cannot return. The manager said there was darker lines in certain areas. I told the idiot that is the way they make designer jeans. Of course that store did not sell those jeans so I could not show him on another pair that is the way they are made. I believe it is called whiskering. I also had all tags on and receipt. I was so upset I started crying though I did not cry in front of them but I did cry in front of my hubby. Never ever would I buy anything from their store again. Will never ever walk in their store again.

I ordered a pair of Ugg slippers on November 14, 2017. It's now 12/29/17 and I still do not have the Uggs! I plan ahead and order early so that this never happens to me and what does Saks do? My attempts at emailing them were futile. It took the company forever to reply to just one email in which they were extremely cocky and not helpful in the least bit. My item has been sitting in Nashville TN since 11/16/17 according to tracking. Customer service via Saks was rude and not willing in any way to compensate me or even RETURN MY OWN MONEY that they've had since 11/14/17, yet I still have not received the product that I paid for. Stay away from Saks. This is absolutely unacceptable. I'm sticking with Nordstrom and Nordstrom Rack. Impeccable service, EVERY SINGLE TIME. I'm also reporting Saks to the BBB. Beware.

So disappointed in the service I’ve received from Saks. I WILL NOT be shopping with this company again. I ordered something from Saks on the December 25, 2017. 2 days later, I received an email saying that my order was cancelled. I called the customer service team and spoke with Marketa. She stated they cancelled it because they could not verify my identity. She also stated someone tried to call and verify. Not true!!! No one called! I then called my bank and they verified Saks had in fact charged my account $236.01. I’ve spent 3 hours and 6 calls trying to get a refund for an order that Saks canceled? I’ve decided to report this issue to my bank as a FRAUDULENT charge. This is the 4th time I’ve experienced this issue with Saks. I encourage anyone who has experienced this type of nonsense to call your bank or credit card company.

It’s been a horrible and highly disappointing experience shopping with Saks Fifth Avenue. I have placed four orders over the period of last month and every time something has gone up. I have never seen worse customer service in my life before this company. The representative or supervisor whoever you talk to just hangs up the phone when you ask them for a tough question or some kind of confirmation. The representatives keep on lying and wasting time for no reason. I feel cheated and disrespected personally as the people on other side of line feel that our time is not valuable.

I ordered a Coach skinny continental wallet, and on the site it shows the interior of the wallet to be a bright neon pink colour, however the one I received the interior of the wallet was black! Quite disappointed as I was so excited to receive the wallet! Initially it was out of stock but once it's back in stock again I immediately placed my order! Ended up the product I got was not the one shown on the website. I thought Saks was known to be a reputable retailer who is known for luxury goods??? And you can clearly see that the size of the clasp are different?! It's obviously two different wallets?!

When my online order arrived, the packaging was damaged and an item was missing. I called their Customer Service. 'We're here to help' the website states. No they're not! I was on hold for nearly 90 minutes. (Other reviewers have had the same problem). When someone eventually picked up my call, all they could do was to initiate an 'investigation'. I was told I'd hear back in 3 to 5 days. Needless to say I didn't. So now I'm out 80 bucks and down one Christmas gift. Can't wait to hear some more of their elevator hold music!

This company almost drove me to a mental meltdown, I tried to place my order 10 times, finally I used a different card and got the transaction placed. I thought my worries were over, HA! They had just begun. I was charged 3 times so my account was on overdraft, I received the 1 package and it was a used Movado that was thrown in a Saks Fifth Ave. box. This is not my 1st Movado, I know how they're supposed to be packaged, when I demanded to get a refund they kept telling me it will take close to a week. How can I possibly wait when it's the holidays and you guys have put me in the rears with all the charges, they had no empathy at all. I will never make a purchase from Saks and I will warn everyone I can using social media/word of mouth. However I cannot to make any purchases from these heartless thieves ever again.

Horrible online experience, ordered Christmas present, receive order confirmation, logged back in to see ship status which was posted as 3 days later then 3 days later received email stating they could not fulfill. Now I cannot find on other sites where it was available... Do not use or ask. They apparently still do not have their online ordering up to date for year 2017 as other companies do.

I order a purse for my wife for Christmas 11/26. They canceled my order and didn’t even have the decency to try to contact me. I called up and they apologized and assured me they have the purse in stock at one of their stores and will ship it rush at no additional charge. I later get an email, informing me my order is yet again canceled. I call in to confirm and I’m told very matter of factly that it is sold out and there is nothing they can do. Great service! Very disappointing.

When I ordered a pair of earrings for a gift for my wife on November 28th...I figured I had plenty of time for Christmas, especially since I was dealing with a very reliable upscale vendor like Saks Fifth Ave. Apparently NOT. The website still shows the latest ship date of December 7th. Here it is December 14th and it's still not shipped. I inquired via customer support and all they can tell me is... The reason it didn't ship is because they have not received it from their supplier. Well that does not do me any good. Christmas is days away and now I don't have a gift for my wife. Support offered no recourse, no alternative, no help whatsoever. I am very frustrated and dissatisfied with Saks overall experience. Saks overcharges and someone pays because they figure you're getting good quality and great customer service. Very far from the truth!!

Awful customer service. The website doesn't work. A $63 sweater came out $90 at checkout for no reason. I call their toll free number three times and waited for 10 minutes each time. No one answered the call as if the phone doesn't exist. Never visit this store!

You think you are ordering from a reputable retailer who is known for luxury goods. Well... not if you never get your items. They will "place" your order and wait a week or so before they let you know it is out of stock. I dunno about everyone else, but when I drop a good amount of money on something I expect to be informed about my order, receive my order within reasonable time and have decent customer service. Saks offers none of that. You wanna sell luxury goods, Saks? How about you get your customer service and product inventory a lil fancier huh.

My father recently passed away before Thanksgiving, I made a purchase on November 24th, 2017 on the Saks Fifth Ave website and even paid for next business day shipping which told me my order will be delivered by November 29th. Today is November 28th, my online order is still under "submitted" so I called Customer Service and they were of no help, transferred me to credit and told me to wait 10 minutes to call Credit since they were not open yet -- fine I waited and called back and Credit told me I needed to be transferred to Dot Com but during the transfer I was disconnected. I called back and spoke to Customer Service again and asked for Dot Com, the lady told me she is Dot Com and would be able to assist me.

I ordered Gucci stockings. Was given delivery date then nothing for almost two weeks. Called 3 times. Finally told order cancelled. Second time I order a dress on sale, week goes by. I call. I'm told order still processing. 2nd week I'm told order is ready. I should be getting a tracking number any day now. 3rd week I call. I'm told order was canceled today, meanwhile I'm the one that has initiated contact with customer's service. Who by the way sound confused and unsure of what they are doing. For Saks this quality is appalling! Never again. So 24 days later I'm told my order has been cancelled and this is the 2nd time is happened in succession.

I used to be a faithful shopper to this company, till one day they decided not to refund my money back. I'm not only talking about $3. The item amount was $695. So a return was made. After a month of not hearing anything back from them I decided to call and find out what was going on, all I got was "Oh sorry about the inconvenience. Let me file a claim for you". I was told to wait 14 days in order for me to receive my money back. 14 days went by I called again, I got the same crap over and over. So far it's been 2 months of calling and I always get the apology and will work on it. Is it time for me to take it to the next level and sue the company? Don't buy from this company. They steal people's money.

Although you think you're saving a bunch of money on what you think is a great deal, it is definitely not worth your money and especially your time. Be prepared to get to know what online shopping should never be like: Your orders will be cancelled constantly. Each time you will speak to a very incompetent customer service representative with bad English, and you will be given a different reason why your each order was cancelled.

Bought online. Had wrong size written down by Saks. Gave as gift so had no idea. Over 30 days since ordered so they won't do anything at all. Really bad customer service. Jimmy Choo Slip-On Stiletto Booties 0400093981472. Size: 38.5 (8.5). It's really size 8!!! Guess I should not trust what is written ever!

This is what I attempted to send to Saks Customer Service email address. It is so fitting, it came back as a bad address, and I got it off their own website! Here is my letter, sent today October 27: "I ordered shoes for an important event that I am flying to Texas for on October 28 early am. The shoes are for the special event. Order date: October 17; Estimated arrival date: October 25. During the wait, I never received an email from Saks telling me the package was on the way, or giving me a tracking number. I finally went on your website to make sure the order was actually placed!

After purchase two tuxedos and returning them for over 5 weeks, they still have not credit my account. I call every week and the customer services representatives confirms items were received and would process the credit to my credit card. This has continued to happen every time I call. They give me a reference number and advise me to wait 5 to 7 business days and credit will be processed. When I call again 7 days after the customer service representative says that the previous representative did not send the request. This same information has been given to me 4 different times. I am so frustrated and will not recommend for anyone to use this company again. It is very unfortunate that no one from corporate address this poor customer service.

On October 13th, I purchased Burberry puffer parka coat for $625. I haven't seen this kind of price on the coat for 20 years. So I bought it. And day after they changed the description of the item and two days later, they changed the picture of the item. They changed it from fox fur trim coat to cardigan. On October 24th I received the CARDIGAN. If the company made a mistake of putting wrong price of the item, they should contact the customer and say they are sorry. They simply changed the description of the item and picture of the item, and send different item. What they didn't know was I took a screenshots of every single incidents of Saks Fifth Ave. I am not going to spend my money to support dishonest company. No one should.

On September 15, 2017 I ordered 5 pairs of jeans from Saks Fifth online. 2 pairs didn't fit and I returned them using provided return label. On September 29 I received email that both pairs are received by return department and that credit was issued. After checking my credit card account I didn't find any credit. Four phone calls and multiple ignored emails I still unable to get my money back.

I placed an order on 10/9... Shipping Rush and registered the account. They sent me a confirmation of the order, but when I went on the account it said I had no order history! So I called them today 10/19 to find out where order is. They said they are looking for the item and as soon as they find the items they will ship. What does that mean? Do they not have inventory? My Credit card has been charged. Total scam... Buyer beware. The prices might be good but it won't matter if the order does not arrive.

It's unbelievable that a retail corporation worth billions would have the most unprofessional customer service representatives. It's like they're trained to say, "Hi, Welcome to Saks Fifth Avenue." and that is it. I called NYC Brookfield over four times. (I'm actually still on the phone trying to find a particular Moncler kids jacket) I even started off by chatting online with a stylist from the location and I asked did they have the Moncler Mocha jacket in Big girls and if so what sizes do they have available?

** your billing department! I wasted whole weekend and spent $4000+ on this stupid website, ** you!!! They continuously canceled my several orders and just sent me emails. Said that my credit card authorization things. The ** ridiculous thing is that my single dress belt order were admitted but other orders like suits and T-shirts were all being canceled, and suits were even out of stock when I try to reorder them. ** you! Without suits why I bought those accessories? Afraid of fraud? Then don't do these ** businesses again. You are wasting your God's precious time.

I ordered 3 shirts from Saks Fifth Avenue from internet. I was going to receive them 9/18/2017. I did not receive the items or any other info thru e-mail or call. 9/25/2017 I called them. After 20 minutes waiting Customer service rep. told me they were sorry, he did not know what happened, my items were ready to ship but it was not going to ship and they were going to let me know when it is shipped. I told him I was going to wait 24 hours. If I do not get any e-mail or call from them I was dispute the charges to my credit card. I still did not hear from them. I think they have serious problems. I will never buy anything from them again.

I purchased online order. Received two boxes with complete wrong items-someone else's and called them to report. They told me to put return label and send it all back in one box and I will get $25 gift card and a refund since I have to order again. I waited for two and half months for a refund and received only gift card. I ended up opening a claim on PayPal since I paid thru them and the company just send confirmation that the package was delivered. I have confirmation that the package was returned but I lost battle with the company thru paypal since I didn't open the claim before returning the package. I am out of $134 of my own money which I paid, returned the items wrong order value over $300 and that was it.

I've been using Saks for several years and they suddenly keep cancelling my order. I contacted the customer service several times and they told me that their security team would contact me to verify the shipping address, and once it is confirmed, the items I ordered would be processed. However, I never received a call from their security service, and my order got cancelled again. I placed order again and tried to contact several times to confirm the order but all I heard from them is that their security team would contact me again. I asked them to transfer my call to the security team, but they said it was not allowed.

I ordered a bag online and returned it within 30 days. I'm being charged $9.95 for return shipping and $4.68 in interest - on an item I returned!! I had a zero balance prior to this order and I'm an account holder. I've been shopping at Saks for years, but after this I'm not shopping there again!

I happen to witness male employee (I think his name was Cristopher) bullying nice and pleasant female employee in contemporary department. I actually just did finish talking to her and she was very professional and helpful. Male employee was yelling and there were some other personnel and customers around. We were all stunned with this extremely unprofessional and aggressive behavior from male employee (I was later inform from other employee that his name was Cristopher something). He was calling female employee "stupid dog face " and other derogatory names.

This was my first ever purchase from Saks Fifth Avenue, and unfortunately it was very unsatisfying. I purchased a pack of baby swaddle blankets on sale and was super happy with my selection and the price, and I eagerly awaited their arrival. Then two weeks later (and a few days after the blankets were supposed to arrive) I got an email that my order was cancelled. Bummer. I checked their website and saw that the color of blankets I had chosen was now sold out, but the same blankets from the same company in the same pattern, but in a different color (blue instead of gray) were in stock! Unfortunately, they were no longer at the sale price at which I had purchased them.

Watch out people DO NOT SHOP AT SAKS. This the most horrible and unprofessional company in the whole country. If you want to regret your shopping experience, be my guest. You can get rip off and never gonna get your money back, like they did with me. I purchased the men's bracelet 3 months ago for $1,080. They sent me wrong bracelet, I returned it the next day by mail, and since that day I never receive my refund. So many calls to customer service and many talks with supervisors and filed complaint to BBB, nothing happened still they refuse to refund me, saying that they send me the right item.

First I would like start by saying that this store has one of the most unskilled, rude, slow, and broken English customer service ever!! My order went wrong since I placed it, it was supposed to be "rush" delivery / 2 business days. I placed my order on a Friday received a confirmation email and it showed my order was supposed to arrive on Wednesday then it was already Wednesday and they hadn't even shipped my order!! So I called and was on the phone for like an hour and got the rep to finally understand that my order needed be sent then after that they finally mailed it and I received it THE NEXT Wednesday. After I paid for two day shipping it took a whole week and a half to received the order, then when I FINALLY receive it ONE OF MY ITEMS IS MISSING!! Then I call customer service AGAIN!!!

I bought shoes from Saks Fifth Ave on 07/11/2017 then on 07/17/2017 I decided return the purchase. When I bought the shoes they looked little bit worn out, however it was a good price for such shoes. It was not the first time when I am buying stuff from this store in such (used) condition. However, when I tried to return them the store manager said that the shoes are worn out and the sticker was damaged! What??? I used to buy lots of stuff here and I've never returned anything!! Now after I've experienced horrible attitude from the store management I would never ever come back here again!! It was my very last purchase.

Return policy - Very disheartening that a luxury store such as Saks Fifth Avenue at the Bal Harbour Mall in Miami Florida discriminates and stereotypes their customers. My husband and I purchased a pair of designer sneakers that did not fit. The lady had to take out the soles and convinced me that this would make it fit. Unfortunately wearing it was uncomfortable and gave my pinky toe a swollen reaction. The lady there knew the side of the shoes were scuffed and did not show us this because she wanted the sale.

Order rejected after promised delivery date. Stated credit card declined. It was already on my bill and credit card company stated they approved 2 hours on the phone said would reorder but would need to wait 2 weeks to get $75 refund with original order special price. Four hour on the phone finally agreed to give the discount directly and two of the promised sample with the order. Told I would get it expedited in 2 days.

I ordered a wallet online a few weeks ago. It had to be cancelled because they couldn't ship to P.O. boxes in Canada. So I tried to re-order and the wallet was out of stock. So I had called a customer sales rep and the person I spoke with told me I'd have to call the San Francisco Saks to place my order since they had it in stock. Which was strange. Why would I have to go out of my way and call long distance. Anyway, he gave me the wrong hours. Said they were closed and told me they were 3 hours ahead which would've been 11pm, umm no it was actually 7pm since I was calling MST and it was 8pm here. He obviously was from overseas somewhere. And didn't understand.

I had a very poor experience at Beachwood, OH store regarding Christian Louboutin shoes that were on sale. I live in NY so I was there. Husband was at Cleveland Clinic and found a pair of Christian Louboutin shoes marked down from $995.00 to $674.50. I decided to purchase them but the woman said they were "pre sell" so when I got home to upstate NY, I called her the next day. She charged the shoes to my MasterCard and said she's ship them out. I have an online account with Capital One and checked to make sure she charged them and she CHARGED THEM TWICE! I had over $1,200.00 charged on my card for this purchase. I was so upset, I called her and she did not believe me.

Do not shop from them. I ordered an item 1 month ago still have not received anything. I have called their customer service center 7 times!! They all say the same thing, apologize, tell me they will call me with an update within 24 hours and it never happens. These people are unethical and dishonest.

If I could give negative stars I would! I placed an order for a pair of Gucci sandals on May 12, with a promise of a shipping date of June 3rd since they were back ordered (every other place was back ordered until November). Paid through PayPal and since they were a birthday gift for my boyfriend, I shipped them to his house but the billing address was my address.

Do not buy online from SAKS. I returned a jacket at the post office June 3rd, 2017. Today is June 13th. When I track package "Still in Transit". Saks has the post office hold until they dispatch their own shipper to pick up at the post office. Meanwhile I pay interest on a expensive jacket for 3 weeks. What a SCAM. When you call the 1-800 number no matter what selection you make it acknowledges nothing and goes back to phone greeting. Low class store.

I tried to communicate and resolve an issue I have with recently purchased designer sunglasses with customer service, which sadly Saks is transferring overseas to a very difficult to understand customer service person whom I could barely communicate. I didn't get anything resolved, she could hardly hear or understand me and I could barely understand her. I asked to speak to a manager but was told that they were unavailable. It was obvious by the background sounds and conversations that there was no store manager available because the call wasn't even going to someone the U.S. I was so frustrated I had to end the conversation. Why has Saks gone this route? Why not keep customer service in your store where we shop? They used to be a great place to shop and do business, what happened? Very disappointed.

Over a month ago I ordered a Prada wallet and received a Tory Burch handbag instead. I called and was instructed by a customer service rep in broken English to return the bag with all of the packaging. I did so, and 2 weeks later received the bag back in the mail stating Saks could find no proof I purchased the bag. I wasted another hour of my life on the phone trying to explain to another non English speaking rep that Saks sent me back my return. They put me on hold for a half hour, refused to let me speak to a Supervisor, then another person came on the phone asking where my Prada wallet was sent to? Hello??? I ordered it from you!!! I was so very frustrated. I called my credit card company and am letting them get me my refund. Done and Done! Never again.

Extremely bad experience ordering online and still no order. Called 5 times to customer service to explain the problem and they were supposed to have helped me and re-order my item and again they failed miserably. Now the item is out of stock... inexcusable failure on their part... very bad experience. I'm quit shopping at Saks.

I have been a Saks Fifth Avenue card holder since 1991. Several months ago I made a larger payment on my account and for whatever reason remembered it as the balance - apparently I still had a nominal balance of something like $200. The e-statements had gone to my junk mail. I happened to check my junk this am and saw the bill so I logged on to pay - I think I was 50 days late - they had closed my account!!! I paid the small balance and called to inquire - was told that I would need to reapply. This is such poor customer service in my estimation - that I wouldn't have received a phone call something - especially considering that just 3 months prior I had made quite a large payment. It would have been clear that there was no financial distress, etc - horrible, horrible customer service. I'll take my Amex and go back to Neiman Marcus!

I've made an order on April 30th and was told I would get it in 3-5 days. I tracked my shipment and saw it was returned to the shipper. I contacted their customer service and was told it'll be reship as soon as it gets back. Few days later I contacted them again and asked what happened and they said, "Your refund is on its way." I told them I didn't ask for a refund so the guy said "Order it again when you get your money." I said alright.

Received another customer's order via FedEx (Lauren **, I have your bikini top). Have spent an hour on the phone with customer service overseas negotiating language barriers and looooong hold times to try to get this item picked up and my order reshipped. Was disconnected once. Asked that this item be picked up and my missing item reshipped. Was told I would be refunded and the new item reordered, this could take up to two weeks. Was told that the next pick up window is in 4 days (so 2 weeks and 4 days to get lost item?) and I should just "leave the package outside my door". I live in NYC, this is not a safe option. Offered to bring item to the store and was told it would not be accepted. Awful customer service. Called the brick and mortar who rerouted my call back to overseas customer service. Two thumbs down and no stars if I could.

I wish I can give them -1! Worst experience EVER!!! They constantly cancelling orders. No it even worst: they charge card, then they cancel order and then I have to run after them to get the money back which always include SAKS, BORDERFREE and my credit card company. Not once. First time I thought well it is a mistake, miscommunication, but second, third time! Stupid me. Never again. The funny thing is I am getting items with the promotional code, then SAKS telling me that promotional code is a glitch in the system and I have to repurchase items again, but as I paid already the sum with promotional code, that they hold, I have to only pay the difference. Nice! Never never again!!!

I placed an order on Apr 27, and received an email confirmed that my order received and being processed. But after that, I have not received anything. Waiting for a week, I chat them and was told because of their system error, my order just be omitted! Excuse me, so if I am not contacting you, you will not letting me know this cruel fact and keep me waiting forever?! And they told me the only thing I can do is placing a new order now. I said OK, but my size is sold out now!! And what they reply is that, "I am sincerely apologise for your convenience. And can I further assist you?" My answer is NO! WILL NEVER COME BACK TO SAKS EVEN!!

I reopened my Saks account last Friday with the idea of availing of their double reward points event that began yesterday. Since I planned to make a major purchase of $2000, this was a tempting prospect. I got approved right away by Capital One bank who is their card issuer. But when tried to use the card for a purchase online I found my account was 'locked'! Perplexed, I proceeded to call and find out what was wrong. After 3 phone calls with various reps and more than a couple of hours later I still didn't have an answer. In conclusion I was told that this was due to some Saks 'internal' procedure and had nothing to do with the bank. I was assured that I will get a call back with an explanation within 72 hours which have already passed but no one has called me so far.

Got items purchased with a total of more than $250. Got a gift card with the purchase with an expiration of 4/30/2017. Tried to purchase some items today and it has been voided. The "management" explained that during the time that I ordered, I have reported an item that has not been sent to me so they have deducted the amount of the item from my total purchase without telling so they have to void my gift card. Now, what is so hard to replace the item that I originally purchased which got lost in the mail perhaps or have them inform me of the changes?? I did not use the card right away because my daughter put it somewhere. Saks Fifth is a BIG SAKS SCAM. Closed my account right then and there. I want my money back!!

I work in customer service and if I ever treated a client the way I was treated I would be fired. I ordered online - 5 items - the sale was too good to pass up. The item was supposed to arrive on April 13th. I received the confirmation on the 10th my order was shipped. Nothing came and my order couldn't be tracked and the system couldn't locate my item. I called customer service which was a nightmare. They were able to locate my unshipped item which I then requested to cancel. He told me I am not allowed and the store will ship it and I will get it "someday, but not sure what day". The item was a gift which arrived late and once finally received I headed to the closest store to return. The experience got worse. I always I feel like I am inconveniencing someone when I have to do a return. I apologized and explained what happened.

My son ordered a pair of Diesel shoes for his prom. The first order was canceled because his billing address did not match the bank's information. I totally understood this. We talked to our bank and had them correct the information as we had recently moved and they did not apply the changes to my son's bank card. We replaced the order which was about $60 cheaper. This was great, or so we thought until that order got canceled as well.

I bought a very expensive Burberry coat from Saks and it was supposed to take 1-3 business days, it took 12. But that's not why I decided to write a review here. Imagine my surprise when a $2000 coat from a supposedly luxury brand came in a flimsy carton box, no inside packaging, no bubble wrap, no garment bag, just basically thrown in there, like it was cheap piece of clothing. I had $80 pants from Zara arrive more carefully packaged then Burberry coat from Saks.

I ended up getting a credit card with them. My first purchase was a top on their website and had it shipped. The wrong top came. I had to return. I ordered the same one again thinking it surely wouldn't happen twice, yet again the wrong top came. I finally just kept the one they kept sending me because I was so tired of dealing with it.

I had returned a defective zipper Prada wallet through UPS (so I can track) which was received and signed by Saks warehouse employee on Mar 2nd, 2017. Since then I've been back and forth trying to get my $615.00 back to my Amex. After promises of getting back to me which no one did. I was told today that they have no record of my return. It's unreal. I feel Saks' standards of customer service are getting worst day by day. Not sure if I will ever see my money back. They have my product and they have my money.

I ordered several items on the Saks website a few months ago and received an item I didn't order, but an item I did order was omitted. However, the packing slip incorrectly said the item I ordered was in the box. I sent the incorrect item back, but it took 3-4 phone calls and at least an hour on the phone (and many weeks) before I was refunded for the item I never got. Now, this month, I ordered three items. Of the three, one was the incorrect item and one, a jacket, had no tags on it. I tried on the jacket in my bedroom and thought it was ugly (didn't look as it had online) and it didn't fit. I put it back in the box immediately and sent it back several days later. Now they are telling me that it had no tags and is damaged and insist that I wore it and must pay for it. I did not wear it. I've never done anything like that in my life and am insulted by the accusation. This was 100% their error and now they are making me pay. In my opinion, that is a total scam.

I have been ordering from Saksoff5th for several months and didn't have a major problem with them so far. I had shopped during two of their Family & Friends events to earn a gift card. Both times I never received the gift card, even after placing several calls, I just was told, they had sent it via email, but I never received it. I finally was sent one promo code but over the wrong amount.

Regarding online purchases: I paid an extra $15 to have my order shipped overnight to me to have in time for a wedding. They shipped my order 3 DAYS LATER! Why pay for extra shipping when they don't ship on time?? Anyway, the items didn't arrive in time for the wedding so I shipped them back. It had been almost 20 days and they still didn't give me a refund or email me that they received my return. I had to contact customer service several times and was told a different story each time. The last time I was told that it was shipped to their distribution center and then they sent it somewhere else for the return to be processed. So I'm out $400 for over a month due to their long process. Every other company that I order from online refunds me for my return within 7 days. I will never order from Saks online again. Terrible Customer Service!

After bringing home a dress I purchased less than a month ago for an event I have in May, I realized it was a bit big. After ordering the dress in a smaller size I decided then to return it. During the return process Danielle denied the return, stating that it was "worn". I responded saying it wasn't worn and that I only tried it on. She in turn said there were stains under the arm area... "sweat" marks. My immediate response after she showed it to me was "I did not see anything". She persisted, saying she could not take the returned dress and put it back on the floor. I explained the "mark" might have been from previous customers trying it on at the store. She continued in a harsh, argumentative and confrontational tone, barely if at all, making eye contact.

I purchased several items at Saks off 5th and all were charged to my Saks card. I also used a $100.00 gift card against the amount. I returned one item the following day and another 2 weeks later. Assuming they went directly back on Saks card I was surprised to see all charges on my monthly statement with no returns. I made numerous, long distance phone calls over a SIX DAY period, being put on hold for extended periods of time, customer service reps promising to call the store and call me back and none did. I took employee numbers and two of them were false.

This is the worst online shopping experience I have ever had. I ordered two bags from Saks. One is Prada which I preordered. It says they won't charge me until around April when they have the bag. I got first bag and I didn't really like it. I asked for return. Then oddly I saw my credit card got charged on Prada bag and I received instead of a bag, a party dress. So I called the customer service and asked for returning both items. I specifically asked they need to refund the amount of Prada bag they charged me instead of the party dress.

I never write reviews but this has been an absolute horror show. First of all Saks is supposed to stand for a brand of quality yet their service center does not have English speaking employees. Because of the choppy English it is hard to understand their call center staff. I have a problem with my Saks Off Fifth bag online. I have called several times to have it fixed and have been on the phone for 2 hours with the service center!!! It is unbelievable how they don't even understand what you are saying let alone fix the problem. I want to spend money for goodness sake. The service center employees tell you it will be fixed once they finally understand yet it has been 5 days and now I cannot even sign into my account. Seriously thinking of not shopping here anymore and I spend a good amount of money at Saks. I am so disgusted and fed up with this poor customer service. It is unbelievable.

I bought 4 shirts for Christmas from Saks. I ordered a XL, the sizes were too small. I am not obese I like a loose fit shirt. The shirts were so small I could not button it up. I called to exchange them for a larger size. I was informed the shirts are no longer in stock, and I could not exchange them. I request a refund. I was told no problem, I will receive a return label. (10) days went by I have not received an email with a return label.

I have been a loyal customer for over 25 years, but that has changed! Who is in charge now? What happened to the upscale department store and customer service we all knew and loved? I returned a package December 4, 2016, I tracked my return and it was delivered and received December 8, 2016. All the phone calls to customer service were absolutely NO HELP, NO CUSTOMER SERVICE. Told me to wait 7-10 business days and call back. So I did. NO HELP! Customer service simply told me to call back, give it 7-10 business days. So I did once again.

Place an order 11/22 for Christmas and called 12/17 to be told the order wasn't filled and lost. Placed a new order on the phone to be overcharged $250 and still waiting on my refund as I am now paying finance charges for their mess up. Customer service wait times are incredibly long for a large company and all the reps have nothing but the same card read responses. They told me they need more time and my request is being processed by a higher dept. for 20 days now. I asked to speak with the higher dept. and I was told they are too busy to talk to me. First and last time I will do business with them.

Horrible shopping experience. The front end tries its level best to assist the customer, but the back end is all messed up. I ended up paying for overnight shipping for the messed up back end... they either don't have the product available that they show as available online or it is just a way to attract customers by advertising a promo and actually not offering it. And it needed more emails to reverse the shipping charge that was levied for the delay in shipping on part of Saks.

The lady from the store helped me on this matter and mailed me the right shoes within two days. I requested to cancelled my original review but the website won't allow me to do so. I would like to give Martina from Richmond store five stars. Thanks for your professional services.

Their customer service is AWFUL. If you are shopping online, especially as an international customer, I would highly recommend NOT buying anything from Saks online, and instead purchasing directly from the retailer's website. My experience: I'm not a big fan of online shopping but I decided to order some items from Saks online for the first time. I waited about a month, and nothing arrived, and there was no shipping information. I then emailed them regarding this order, and my email was ignored. Then the following week I got an email saying that my order was cancelled. I needed these items in a few days so I asked them if they would guarantee to get me these items by the end of the week if I reordered. Again, they ignored my email. After sending them many emails, they finally responded, said that they have issues with international shipping, and only offered me 10% off my next purchase.

The worst online shopping experience ever! Placed orders twice for the same item and each time got a confirmation email with order number and then nothing. No item, no email advising of problems, NOTHING. When I called customer service they claimed there was a problem with the website. Then they said it was a problem with payment (although my credit card was charged twice). AWFUL. Avoid Saks Off Fifth website at all costs. Terrible.

I had 2 negative experiences with Saks as of recent. The first time they charged my bank then notified me that the product I purchased was canceled on their end. It took 5 days for them to reverse that charge. The 2nd time I canceled the order under a 20 minute window they give customers. However, they still charged me for the full amount and now I need to wait 5 days for them to reverse it. Today I spoke with Saks representative TOM ** and when asked if this was ethical to charge customers prior to completion of order he said it was common practice for them to do so in order to validate payment. They need to update their payment practice as other companies only charge $1 to validate.

Placed an order online and wait forever not to get any confirmation email. I called in and talked to one phone representative... he said he wasn't able to locate my order via the phone number or the name provided. So I started questioning him that if the order was never submitted, then how come my credit card got charged. He kept saying maybe the email address I put down was wrong but as long as I ordered the item with the right shipping address. How funny is that?! So I'm not supposed to be getting a confirmation email knowing that I got charged? I shopped at Neiman Marcus and at several other Saks competitor stores and I'm sure i won't come back to Saks ever again.

Ordered a couple of scarves for a gift on 4/Dec, waited for a couple of weeks, nothing arrives. So went to shop site to track the order. It now shows CANCELLED. WTF what is happening here, never be told or noticed by email whatsoever. The worst online shopping experience ever have. BTW, a lot of junk commercial emails since then even didn't subscribe to it email. Advice to avoid shopping with this site.

I used a promotion. The item didn't work. I returned the item and wanted to use the promotion on another item (the promotion period was not expired yet). They refused! Unbelievable. If this happened at Nordstrom (the best store and customer service ever!), they would have gladly permitted this. Saks better watch out. I predict that Nordstrom will be putting them out of business in the next 2 years.

My girlfriend bought me 2 pair of fancy shoes on November 24th to give me as bday gift... The shoes were never delivered, although Saks says they left in front of my building (who left fancy shoes in front of a building?)... There are security cams in my building and I checked it. They weren't stole and there was no registers in the time they said that the shoes were delivered. I spoke to Saks 6 times by chat and they guaranteed me that the shoes will be find, otherwise they will send me new ones and honor the price I paid for them (I have the chat saved). After almost 15 days, they asked me to call their investigation number. My girlfriend called and nobody picked up the line (we left a message in the mailbox, yes customer service with a mailbox).

I made a purchase with Saks.com for a limited edition pre-order in September 9/2/16. It said when it would ship. The time came and it did not ship. I called and spoke to someone and they said "It will ship. It is a back order now. You just have to wait." A week later it did not ship but the same items I ordered were back up on the site for Pre-Order again and my order is still a Back order. I called customer service and they told me "you don't have to cancel your order because when the merchandise comes in it will be that you receive your order first. We are taking Pre-Orders again because we will be getting in a lot more stock." 2 1/2 months later called, sent emails and no one knows anything except the order will be fulfilled. I have to wait for the stock to come in and they automatically ship it out.

I recently ordered from off fifth Saks Fifth Avenue. I bought two pairs of jeans. I went to the store in Jersey Gardens to return one pair of jeans. I was refused the return. It took over two months to get the item returned online. Corporate office was awful as well. They promised to return phone calls I had to contact them several times before I got return phone calls. They promised confirmation emails that I would get my funds returned to my credit card and no confirmation letter was given. They're a bunch of liars, terrible customer service and very rude. A person in particular that I spoke to at the corporate level was Kayla **.

So, I saw these bad reviews online before I purchased something online and I was like nothing bad ever happens to me when I purchase things online, boy was I wrong. Saks Off Fifth is the WORST store I have ever purchased from. I ordered a Valentino bag. I looked up reviews a few hours later after I purchased it online and found out it was not the real Valentino bag! It was a knockoff! I CANNOT BELIEVE THEY WOULD SELL KNOCKOFFS. I called customer service immediately and they told me they couldn't cancel the order even though it was literally just ordered. Now I have to wait for the bag to be shipped to me in a few weeks THEN PAY to return it! Shipping costs $70 to ship it back!

I spoke to a higher official in Saks yesterday and she resolved my matter.

I placed the order at Saks Fifth Avenue online. But half month passed and I still didn't receive the package then I decided to cancel the order. I called but was told I can't cancel because they had been shipped. Only thing I can do was to wait to receive and return it. Return by mail, which cost you money, and to store. After I received the package I even didn't open it and brought it to store to return it. But what was more terrible is there was still one lip didn't ship to me! What the sucks! I need to wait to get it and return to store again. But half months passed, no package anymore!

My husband bought me earrings for my birthday ahead of time (of course). You usually buy gifts ahead of the date. When I went to return/exchange the earrings, they told me I was over the 30 days (by 5 days) and they would not allow me to even get a store credit. That is unheard of in this day and age. There is way too much competition out there for stores to be making up such ridiculous policies. I will never shop there again and have instructed my husband not to ever set foot in the store again. The earrings were of poor quality for the price. At the very least, the quality should be good but they can't even provide good quality. Never again Saks 5th. Your management is living in the past. You should be going to other stores to see how easy it is to return or exchange things after 30 days.

I returned four items in the same box to Off 5th. I was only refunded for 3. I was given the run-around for over a month, while I was told by one CS agent after another that a video review would be conducted. I continued to contact CS by phone and email and got nothing but BS. I finally contacted the BBB and with no reference to any videos or proof, they simply responded that I did not return the item. I had purchased close to $1000 of merchandise in the past month, which I did not return and they are accusing me of trying to rip them off?

This has got to be the worst customer service out of all the stores. I shop at Bloomingdale's, especially Nordstrom, Lord & Taylor and Neiman Marcus and this is the worst customer service for the online store!!! The only way you get good customer service is if you go into the very high end Saks Fifth Avenue store on Greenwich Avenue in Greenwich CT. They don't carry everything online and usually have the most high end merchandise so you will get assistance in the store but if you are shopping online the customer service is notorious! It seems as if the online part of Saks is running itself. There is not corporation that is connected to their customer care. It just does whatever it wants in regards to the customers. Stay away!

I really like to shop on SAKS FIFTH AVENUE. Good quality, friendly service and the most important great promotion events. But all these didn't happen on my recent order purchased experience. SAKS really need to upgrade their system and service. I had a hard time to dealing with SAKS regard to my order. On my original order that I have purchased online which is successful also received my order # via email.

Disgusting how such a company will make $10 dollar ** in low quality apparel. Price it $200 and then show how many times they have reduced so then you think oh... it's an amazing deal. I would guess that apparel sold at Walmart has more quality. Horrible and shame how Versace and Cavalli will play with their names. Cheapest materials you can imagine are used in their apparel.

Now that Saks and Neiman's are owned by Cap1, service is horrible. Well at least Saks. Neiman Marcus seems to be still providing high class service. I ordered a shirt from Saks OFF Fifth's website back in August. I wanted to wear it for a special event. I chose next or two day delivery and the shirt along with a pair of boots that I didn't order showed a week later. I was charged $7.99 for shipping - now mind you I am an account holder. I've never been charged for shipping as an account holder. I returned the shirt and the boots that didn't belong to me and was charged $9 for using the label provided in the box for returns. When I reviewed my statement I saw that I was only credited $6.38 because they had only given me back the cost of the sale item.

The website for this store is now run by Capital One. They are incompetent and dishonest. My account was hacked several times and merchandise was ordered. Someone downloaded my points and brought the print-out to a Saks store where they used them. They could not have provided ID. I became so frustrated with these people that I cancelled my account. I had a credit remaining of $519.40 plus points in the amount of about $150-$250. I was promised that they'd send me a check within 5 days, but while they sent me a letter acknowledging the closure there was no check. Today I got a phone call from an employee of Capital One's fraud department. His name is Wade and his employee number is **. He is a condescending ** who called me a number of times before assuring me that my account was safe. But it's apparently not safe from Capital One employees.

On March 28, 2013 I received my online order. I opened the box and realized they sent me the wrong shoes! I contacted customer service, I was told to email photos of the shoes. I received a reply email from Robin **, a Sacks Associate. On the email she said "our distribution center checked the shoes in their location and are stating that they are correct. However, they did not explain how you may have received the item with the incorrect heel width. As you received the item incorrectly, we can request a pickup". I sent the shoes back. I few days later I received a shipment from Saks. I couldn't wait to try on my new shoes!

I went to look a designer bag but the customer service are terrible! I personally went to Louis Vuitton and Prada. When I got in my first store (Louis Vuitton) they DO NOT greet or ask about what I was looking for!!! I had to ask a question in order to make them speak up!!! Same happened when I got in my second store (Prada). I waited around half an hour to get help and never gave me any recommendation and if I wouldn't ask them the sales doesn't even speak up!!! Anyway I finished the purchase in Prada spending over $1000. I was in a hurry. If not I wouldn't recommend ANYONE buying ANYTHING in that place. Even normal retail stores are wayyy nicer. What a terrible customer service!!!

Very upset about their fine print in return policies. I bought two of the same exact dress for my daughter's wedding for $405.00 each and returned one past 30 days. One I bought in April size 14 and the other in May size 16. I returned the April purchase within the same season 45-60 days tops and they give you back about 1/4 of the price? Other high end department store like Nordstrom does not have such stipulations. There was absolutely nothing wrong with the dress and I returned it in June well before the season was over. They took over 3 weeks to credit my account.

The original 5 pictures posted on GILT website, I carefully zoom in every single picture until see nothing major damage to place an order. However when I received the actual merchandise, what a disappointing! The below pictures shown the front corner leather broken, the back left and right corner edge also broken, as well as the from cover right upper area seeing the scratch the skin is peeling.

The store sold me some designer shoes that were very narrow, also defective (they squeak a very loud noise). I wish I can attach video but I probably will attach on Instagram. The shoes were a very expensive brand 1000 k. After several attempts nothing is happening. Well it looks like I might be taking them to small claim if I don't get this resolve!

I paid $40.68 for defective shoes. For having to return them because the strap on one of the shoes is defective it cost me $17.49 for shipping costs ($7.99 for the original shipping and another $9.50 to return a defective product!). Do not purchase from this company unless you want to risk paying double shipping and be left with no product. If the company is selling a defective product they should be refunding the whole amount! I am sure they will turn around and sell my returned item to another person. I am sorry I did not come across all these complaints before my original purchase.

Just like J.S., I too had an appalling experience with customer service of Saks' online store. I attempted to purchase an item on 23 July 2013. During the online purchase process, I was asked to select a method of payment. I selected PayPal (which has been my preferred choice of payment method for the last 10 years). Once my PayPal payment had been approved/authorized in favor of Saks i.e. monies (equivalent to the purchase price) from my PayPal account had been reserved for Saks, I was then directed to another page to finalize the purchase. This is where the problem commenced. Upon confirming the order, an "error" message came up (I think that this was due to a technical glitch in their system) and my purchase did not go through. I was not given an order number, nor did I receive any form or correspondence from Saks acknowledging my order.

I have made purchases on this website before which it's fine. Last Saturday I ordered two pairs of shoes and applied two promo codes. Thought I would save some money. I got the confirmation email right away and put the whole thing behind me. After 6 days I thought their shipping was a little slow so I logged into my account only to find out my order is cancelled, for absolutely no reason. I haven't got any emails about the cancellation. The items I ordered are still in stock. I just don't understand why they are doing this.

I am a frequent shopper of higher end store like Saks and was appalled at their complete lack of customer service today. I purchased several dresses totaling over $1,000 and needed to return them (the day after they were delivered) as they did not work. Long story short the included return label could not be used as it had been damaged somehow. So, I contacted Saks to get a new label - knowing the label had never been used therefore Saks had never been charged I assumed it wasn't a big deal to get a reprint. I was told rather rudely that they do not provide new labels even if the one they sent was unusable OR one was never included. It was on me pay/send the item back myself.

I ordered a belt outside the Amazon matrix about a month and a half ago. This was a rarity for me. I ordered a simple Hickey Freeman belt from Off Saks and it arrived after about a week. I'm used to a couple of days. After waiting for that length of time, it was the wrong belt. They completely failed on the order. I immediately started the refund process. I held for almost 25 minutes the first time and then was transferred and asked to call again.

Purchased a pair of jeans for US$79 on 7th July and received a confirmation email shortly after. By the 13th of July I'd received no further contact to advise of shipping and my visa had been billed. As I live outside the US on the other side of the world I decided to avoid an international phone call and use the customer service chat on saksfifthavenue.com. The customer service agent informed me the order had failed, this is despite the confirmation email advising me the order had been processed and my Visa billed six days later.

I place an order on July 6th using my ShopRunner account to receive 2-day shipping. The order shipped July 7th, but was sent ordinary ground shipping, and arrived too late. The only reason I used Saks.com instead of Sephora was for the expedited shipping. Customer service was only willing to "put a note on my account" to give me free overnight shipping on my next order. There will certainly never be a next order. I suggesting avoiding saks.com under any and all circumstances.

When you buy a Versace purse, you'd think it would come timely, and non damaged. Well I was wrong to assume that. My bag was damaged. I returned it online with a fedex pick-up they scheduled. First, they said "oh we can't find your tracking", so I provided it to them. Then it was "oh you have to wait 14 business days for a refund." Then it was "call by Friday and we will refund you." Then it's "call by Monday." Well I have no time for that. Again, if I wanted crappy service I'd go to Walmart, so shocking when this is supposed to be an upscale store. I had to file a charge back. How pathetic. Lost another high spending customer. I'll be going to Neiman Marcus or Nordstrom. Saks stinks! Never again. FYI they own lord & Taylor so don't shop there either.

I ordered three pair of underwear off the website 18.00 each. When they arrived, they were 3 for 45.00. I called customer service and gal said "your tough luck, suck it up or return them" then cleared her throat and said, "when you buy online it's a gamble and you have to pay whatever is charged." Yes, from a Saks customer service rep. They really need to have a class action lawsuit filed against them. I see others who have been exposed to their ripoff pricing. You can NOT charge more than the price and get away with it time after time. If they wish to charge more, then they need to remove the lower price point!

Whenever I go into a Saks Fifth Avenue store, the service reps seem "too busy" to notice and some even walk right by without even a smile. I seldom go there because the shopping experience is not pleasant and it looks EMPTY all the time... I almost thought it was closed when I went in because NO ONE was around, no customer, no staff... then I hunted someone down for a question and she told me "she's not in that department" so I just left... what is wrong with these people!

Is this even LEGAL or RIGHT to treat customers this way??? I believed this particular Saks Fifth Off store violated Consumer's Right. I went to Northbrook location Saks Off 5th on Sat 5/21/16 to shopping for pre-Memorial Day's week sale. I was going to purchase 6 pairs of jeans from the same racks & they're all same price, but there were 2 pairs of jeans price tags was $29.99. But when the saleslady scanned the price it was $119 & $69, so she took off the sales sticker right away in front of me and said can't give me that price. Then I stopped her from ripping off the sticker of the second pair jeans & I said I need to take a picture to show the store manager. This lady claimed she is the store manager. Then I asked to speak to her supervisor, she said the supervisor is on PTO. I told her as the consumer's right, even if this tag was by mistake she should of give customers the sale tag price because first of all this is not my mistake.

I ordered a $400 Alice + Olivia silk dress online. The dress that came in the mail was nothing close to the picture. The actual dress I received was AWFUL. It was horribly wrinkled, a different color and different design than what the picture showed. The sleeves are not sheer like the picture and the material is such poor quality there is no way it's silk like the description claims. I am so disappointed and disgusted.

Ordered a gift for my out of state daughter. Wrong item was sent. Called customer service and I was told they needed a picture to verify that it was indeed a mistake. I obliged but was annoyed at this request since they should just trust (like Nordstrom does). So the customer service rep promised to call me back, promised to have correct item re-sent. Following day, after not hearing back from them I called and their mistake was verified and they said they would send correct item but would be charging my credit card for this "2nd purchase". I objected to that as I know Nordstrom has amended their mistakes by overnighting the correct item at no additional charge and they will give you 30 days to return item before they charge you for 2nd item. I figured Saks would do the same considering they are a high end retailer. I assumed customer service was a priority. Boy was I wrong.

I ordered an expensive pair of shoes for a friend's wedding. They shipped me the wrong color. And when I attempted to exchange it the color I needed was sold out. I asked for help locating the item in a store and the lady said "sorry, I'm not able to do that". I know that is not true. I expressed surprise at her answer and said I expected more assistance in rectifying their mistake. She snapped and loudly told me "I apologized what else do you WANT?". I escalated my phone call to her supervisor who was apologetic and offered me a 50$ gift card or 10% off. I took 10% off, however was unable to apply it to any of the brands I was shopping for. They conveniently omitted the part about how it doesn't cover ANY designer brands. For the amount of money I spent here I expected way better and more professional customer service. Get people who understand the meaning of "SERVICE". The ones working there now just know "ATTITUDE".

Just had a poor online shopping experience with Saks. I bought something online last week and got my orders - cancelled yesterday without any compensation. The email said no reason for this cancelling. When I called back the representative was extremely rude and yelled at me. So I had to change to another representative. They said the item was out of stock. But right now I could check online that it is in-stock. So what if somebody else bought it online right now? Are they going to receive that item while I got my order cancelled?

Spoke to Ashley ** online. She swore that she would call me back. NEVER DID. Spoke to Nia the supervisor online. She did not have a clue. Some to thirty of your reps. No one has a clue. YOU'RE A DISGRACE AND SHOULD BE SHUT DOWN. YOU'RE RIP OFFS.

Yesterday, I had placed an order but had made a mistake when typing the shipping address, so I wanted have an online chat with an operator for an urgent help. After I had tried nearly 100 times within 12 hours, but all got disconnected. It's not as their site did announce... "We are here 24 hours a day, 7 days a week"! Now, I don't know what can do! I got contacted with them successfully a week ago after they had canceled my 2 orders suddenly, but got different answers from different operator... Someone said stuff which in stocks (except those in store) only be sent, someone said stuff from some brands won't be sent outside US (no such statements got seen in all over their site), another said they won't have such policy... just liked putting me in a merry-go-round. After that debate for couple of days, got no reply from them anymore! I got revenged or blacklisted!? God knows?

I usually never write reviews but this one had to be written based on my experience with the customer service at Saks. They closed my order without telling me and before that they kept telling me it's being shipped and on its way. Then they offered a 20% off my next order when I went to order again. They said it was used when I never got anything from them. They continued to talk over me was extremely rude!!! Worst customer experience ever. Never will shop there again.

My wife had bought me some items for Christmas in which one was returned at which time prices had changed. So we went through almost an hour waiting for the manager to get things right as nothing done right the first time. The charge was made on our Visa account and then rather than coming through on that it came through a bank charge which was not recognizable. We straightened that out, made the payment in full. Meanwhile, they dinged our credit account and are refusing to remove. In the long run we have great credit and it won't hurt us but definitely will hurt them as we've let those we know who shop there know as well as. Canceling our card and will never shop there again.

Wow - I never expected such poor customer service and lack of professionalism as I received from Off 5th. I spent $500 on a handbag that turned out to be defective and started breaking down after only a few uses. They said they could not resell it and therefore refused the return - just like that. I contacted a supervisor who then promised to get back to me. Yeah, like that ever happened... I will NEVER shop at Off 5th or at Saks again. Don't these people realize what kind of customers they are alienating? Neiman Marcus here I come!

I tried returning a blouse which I purchased and did not hold up after 2 times wearing it. The cashier was very snooty and called the manager and went behind some clothing to speak to her so I couldn't hear. They would not return the blouse because they could not resell it. My experience with fine clothing stores is they take it back and return the defective material to the manufacturer. This was the store in Short Hills Mall, NJ. I will no longer shop in Saks! They do not have the same business sense for customer service as Macy's and Nordstrom or Bloomingdales.

Saks.com and Saks Fifth Avenue have both gone downhill. Some stores are still fairly nice depending on the location. Saks.com is horrible it used to be a great store with great customer service. I purchase a lot from online and also in the store and I usually receive everything fairly quickly but this last order I placed the package supposedly was left at my door when I wasn't home and I never received it. I called the office in the apartment complex which is very secure and also very large and they did not have it also.

After reading all of these reviews, I know I am not alone about saks.com. I bought a pair of Givenchy boots for almost $2000 and it came without the dust bags, so I chatted with an associate and requested that the dust bags be sent to me. She told me she already sent a request to the warehouse. I waited for 3 weeks and didn't hear nor receive anything from them, so I chatted with them again. Only this time they informed me that the warehouse said "we don't have it". I was like "are you kidding me?" They offered me regular dust bags that would fit my boots but I refused. So I called in and requested to talk to the supervisor.

I ordered a pair of shoes on Saks OFF 5TH website which was offered at $75.00. The item was shipped to me from their store in La Vergne, Tennessee which is nothing unusual and they even disclose it. However I noticed the shoes were dirty and had few stains all around them like they were used/returned item. Then I noticed the price sticker on the bottom which clearly indicated the item was red tagged and marked down to $49.99. I called the customer service and talk to a very nice lady who admitted that the price tag should have been removed and was left on the item by mistake. And she said that unfortunately the price can not be adjusted to reflect the discount offered by the store.

Too sad that a store within this level offer so poor or little customer service quality. Don't try to make sense with any of the operators, it would be just a waste of time and energy, and for the return policy on designer final sale items, that obviously are not completely cheap even on sale. They are the worse. I'm an online shopper and you never get to try it on until you actually get your order. Sometimes fit, sometimes don't, but this seems to not make any sense to Saks. You are stuck with clothes or shoes that don't fit you and obviously never will. What a joke. I will never order anything from them again. Nordstrom is a better store and provides great and pleasing customer service.

Warning: worst company on the planet, rude reps, very bad service. Do not shop there!!!

I purchased 2 pair of J Brand jeans from Saks. I received 1 pair that appeared to have been previously worn. I contacted Customer Service and spoke with Christine. She initially didn't know what to do. Then she said she emailed the warehouse and would get back to me when she heard from the warehouse. She never contacted me. I called Customer Service again and spoke with someone else who told me Christine was handling my case. I demanded a refund. She told me Saks couldn't do that. I insisted and she told me it would take 3-5 days to process a refund. I filed a complaint with Paypal and Saks has not responded. Don't shop @ Saks. Their service is shoddy and criminal. I am not sure what to do next but have not ruled out small claims court. What a waste of time!

Wow, after reading all the other bad reviews my story is just needle in the haystack. Looks like Saks should be called SUCKS.com instead. I purchased a designer dress from GIAMBA and when dress arrived the zipper was damaged, and designer label was attached with a safety pin!!! I cannot believe this passed through quality control or even if they have one because it happened more than once. I reordered same dress again to find that the label was completely missing!!! This is Saks.com not a factory outlet. They are charging high prices for outlet quality clothing. Everything I buy from Saks.com is defective in some way including the phone operators, which that is what I choose to call them because they do not have any customer service skills whatsoever!!! It's just pointless trying to convince a disgruntled employee that the dress is defective especially when it is worth more than what she makes in a month.

I ordered a designer bag (Tod's) online not knowing it was a store locator. Never received an e-mail if my order was found or placed. So I am not sure when the item was located and when the order was made. Anyways, I didn't like the quality of the bag and returned it. Again, didn't receive any e-mail that the item was returned. After a while, I saw a return of $800 which was almost $400 less than what I was paid for. I called saks.com and they said I returned the item within the 30 days return policy and they would credit me the remaining. They gave me a case #. They never did. I called again and they said the same thing and opened a 2nd case number, but no money was refunded again.

Placed an online order. When went to pay, item was no longer available. Frustrating (third time this happens in 3 months). Called customer service. Rep located boot @ a store. She placed the order for me. That same day never received an email on the order. The following day I call about the order placed and keep getting the runaround - 3 different reps.

I've been a loyal customer of Saks over a decade as a local in Miami. While it carries all the best brands, I am thoroughly disappointed and frustrated with their poor customer service. They are kind when purchasing, but if you have an issue it's a nightmare. For the amount of money I've spent there I would expect friendly customer service. Not the case. I do not recommend purchasing shoes from this specific location. I had a very negative experience and there are many other options to purchase from with excellent customer service and return policies. I recommend Nordstrom shoe department for your designer needs. They always respect the client and don't hassle you if you want to return or have an issue.

I received a Saks Fifth Avenue gift certificate for Christmas. Since then I've tried to make purchases on their website but the items won't remain in the cart. I tried over and over again without success. I used the online "Chat" and was told they are having trouble with the website and the IT dept. is working on it. She even mentioned that it took one hour for her to fulfill a phone order for a customer. Okay, not unusual but this has been going on for weeks. A survey window popped up when I was shopping on the site and so I decided to complete the survey. Toward the end of the survey were questions about website issues. I completed the survey honestly and included my required email address. If they cared about ALL their customers, I think I would have received a response, but I've heard nothing.

I had items missing from my shipment. Called them immediately and filled out an online form. It is now three weeks later and they tell me they are still looking into it. They offered to sell me the items again and let me know how the investigation went in 8-10 days. Still nothing and I sent them an email and they told me 10-14 days. Now it is 18 days after the fact and they email me and say it will be a few more days.... seriously? This is freaking Saks Fifth Ave and your customer service has always been the best. Worst part is when I went to get the items for my daughter for Christmas from Nordstrom they were out of stock. Never shop there again. I am terrible disappointed!

Ordered shoes 12/28/15. Was told shoes was shipped 12/31 to call back to check on order. After noticing no emailed was sent to me about shipping 1/4/15 stated shoes will be sent out today after they re-dye the order in. After sitting on hold 45 minutes stated shoe was sold out. Customer service was veryyy uncaring unprofessional eating on the phone. I will NEVERRR use Sak's again. If you read all other complaints they are the same so shop at Nordstrom or Neiman Marcus.

There was this woman named Irma and she was just horrid to the customers. First she was helping this other girl and I and then all of a sudden she goes on break. We can't find our clothes. She put on hold for us to try on. Second while I was getting changed she kept on looking through the blinds of the door saying it don't fit. Third my sister was trying clothes and I guess there was other clothes in that dressing room where my sister was changing, so Irma knocks and says I need the clothes in there and my sister said one minute I am not dressed but then Irma uses her key and walks in stepping on everything forth. She keeps on saying, "Done yet. Done yet.". Fifth while checking out Irma kept messing up and then she had to get another employee to come help. That other employee was getting so mad and annoyed with Irma too. Sixth we were there for so long.

I have called customer service three times to inquire about an online order and when it will ship (and the items is in stock). Most retailers ship within 24 hours, but so far Saks is sitting on my order. Out of the three reps only one seemed helpful and concerned. I think Saks hires reps to work from home, so be aware of that and do not share any personal info or credit card information. Nordstrom does the same thing. I think it saves them money since there is no CS hub. If you can avoid Saks then choose Nordstrom. Their shipping times are more consistent even during the holidays. I regret not doing so.

I ordered an item online on 12/04/15 with Rush Delivery. Saks' website stated the item would arrive 4-5 business days from order placement. I thought ordering early in December and getting rush delivery that the item would arrive well in advance of Christmas Day. As of today, December 26th, the item has not been delivered. I have communicated on several occasions with customer service reps who only provided apologies and provided absolutely no information as to when and if the item will be delivered. I have demanded to cancel the order twice now and they still have not provided me with any resolution.

I found a pair of sandals that were $200 less at Neiman Marcus and SAKS stated they would honor the price difference. A month later they have not and when I called twice, they told me the credit would be put through. Today, I had this nasty manager who corrected my language when I called the rep who originally took care of me incompetent - he stated "our staff made a mistake, no one on my staff is incompetent!" Then he proceeds to tell me that I needed to supply the name of the store that had the sandals for $200 less and I told him that I already gave this information. I had to waste 30 min on the phone & look up under a search to find this info that I gave them when I ordered the item a month ago. Their return policy is as slow as molasses. It takes them over 3 weeks to credit your return. I try not to buy from them much because of the aggravation each time I deal with them!

Very bad customer service, they sounded really careless! I ordered on Black Friday then order was cancelled by Saks twice because they said they miscommunicated with the store and place the order for me again. Then I never received any email confirmation saying it is shipped or not. I waited for one week, still nothing! I called them and asked them, "Where is my item?" They said they don't know and there is nothing they can do! They charged my credit card and never send me the item and very careless on their customer service.

First I would like to say, before I went to Saks Fifth Ave I thought very highly of that store. I thought the associates were trained and well mannered but that all went out the window when I visited saks. I originally went with a coworker of mine to buy a gift. Now when we went to one of the designers floor where they had the brand St John and Elie Tahari we were not acknowledged. We passed the gentleman that was working there about 3 times. He said nothing. He did acknowledged the other customers that were there so that was interesting.

If I could, I would give Saks a 0 rating. I had extremely awful experience with Saks customer service. I put an order on Black Friday. However, the item I received looks very clearly been used for some time. So I contacted them and they helped me to place a new order. However, the customer service representative refused to give me a discount that I got at Black Friday. We argued with each other over the phone for about 20 minutes. I was so upset and just couldn't understand why they refuse to make up for the mistake (send to customers the items clearly not in a good condition. I spent over $1,000 for the handbag and clearly wanted to receive a brand new one) they made. At the end of the call, I asked for the lady's name since I wanted to double check her name so that next time I call back I have a name to reference. She said her name is Carol (may not spell right).

VERY Disappointed in the service I have received from saksoff5th.com. I First ordered size 6.5 M, Anne Klein Sernio, Taupe, Suede Boots. They sent me a size 7 M instead. I contacted the customer service by phone 2 times and this matter was not handled very well at all! I returned the boots and reordered them again according to the suggestion of the rep I spoke with. I made sure my order was correct (a size 6.5 M) before I placed the order! When I received my order confirmation via email the order was again WRONG with a size 7 M!! I DID NOT WANT A 7 M. I WANTED A 6.5 M, Anne Klein Sernio Taupe, Suede Boots!!

I purchased a very expensive pair of Christian Dior sunglasses and neither the manufacturer or the store Saks Fifth Avenue were helpful to resolve the failure of these glasses. I finally gave up and just threw the away. Thanks Saks Fifth Avenue for not standing behind your sales. That was the last $400 you'll ever get out of me. I have not shopped in your store since and refuse to spend any additional $$$. I am thankful to know your lack of Customer Service and willingness to make things right and I am glad that I, as a consumer, I have a choice to spend my money elsewhere.

I purchased an item Nov. 30th 2015 that was to be delivered December 2, 2015. On December 1st I reviewed the order online and saw that it showed as processed, but no delivery time was given and called customer support. I was informed that the purchase was going through security review, "verification", and that I would be contacted within 24-48 hrs. On December 2nd, after no contact, I again called customer service. I was told that I should have been contacted and that they would email the verification department and additionally upgrade the shipping to next business day. At noon on December 1st, I received an email confirming the purchase. As I had not received any contact regarding "verification", I again called customer service.

If I had read Sharon and Sarah's review before my order, I would not had wasted my time with Saks. Very similar as their experiences, my order of five scarves was cancelled five days after it was confirmed. I placed my order of six scarves on Nov. 27, and Saks confirmed the order. Next day, I found out one of the scarves was cancelled, and I thought it probably was a mistake. Tried to reach them by phone, it took forever to get through. When I finally was able to talk to someone yesterday, I was told the scarf was cancelled because it is out of stock. The staff offered me the opportunity to replace the scarf and Saks would honor the same price (Kudos to this staff). It showed online the rest of my order were still in stock.

I am at a loss for words regarding the level of customer service I have received from a luxury brand retailer. I would expect SO much more for a company at this level. Nordstrom FAR outshines them when it comes to treating their customers with respect and consideration. First, I attempted to reach them via phone and chat several times yet was left on hold for so long each time I would eventually just give up. After 3 days I was finally able to reach someone on chat who disconnected the conversation without addressing my issue. I tried YET again... I reached someone who appeared very unfriendly and unwilling to help (seems like a requirement for their employees?). I had to push very hard to get a solution and even then it was noncommittal and I didn't get exact information on the resolution (i.e. amount of my refund).

It happened to me couple of times that I placed the order, but received emails of order cancellation because they cannot able to process my payment, that was totally **. I called my bank, my credit card was fine. Later I found out that actually they do not have stocks available, such poor inventory management. For a company like this, they should update their technical to have a better inventory control system which will reduce many mistakes, and save customers' time.

My first buying experience at Saks. I went in purchased a ring costing about $3k and a bottle of perfume. No issues with the on-site sale process/experience. After that I received no communication on when I would receive the re-sized ring. I called several times to get an update, would always be promised a call back because they didn't have any info, never received a call back and never received an update. I finally just got so annoyed, I told them to cancel the ring and refund the card. I paid for the perfume at that time. They (their credit card co and the branch manager) apologized for the poor experience and said they would process the credit and that I would not have to worry about it. I even received a follow-up call from their credit card company that the local branch manager confirmed that they would be issuing a refund for me.

I have experienced this issue at Saks and more than a dozen other retailers. I know each one because I am in the computer security industry. Retailers are notorious for being the last industry to update or upgrade their computer systems. Saks, runs on an old batch processing server system. What does that mean? It means it doesn't count inventory in real time. It loads order in at midnight in the order they were received. And cancel the rest. Some may have times where they try to catch it earlier. But during sales times and heavy traffic days what they do is send out cancellation notices.

I recently purchased 3 scarves as present for upcoming holidays and birthdays. I receive a confirmation email with one item being cancel. I call and waited at least half an hour over the phone with no customer service pickup (24 hour customer service). I sent 3 emails with no reply and then finally I call again after 2 days. After 2-3 days checking online the item was still in stock with the blue color I ordered.

Having placed what looked like a genuine order on the Saks website followed up with a confirmation email. The following day I received a email saying that Saks cancelled my order with no explanation. Furthermore, the item had subsequently sold out. After contacting customer services, I can only describe my experience as a huge waste of time and that the service from Saks representatives was extremely bland and unhelpful. They tried to say that all overseas customers are experiencing order problems (not exactly reassuring!). But after reading other reviews I think the stock record is inaccurate and orders are accepted when the item has already sold out. Either way, it is totally unacceptable! If the website is being run like this, then it reflects badly on Saks as a whole. Looking at other reviews, this is not an isolated incident. Saks definitely have issues and don't seem to care what kind of experience the customer has!

I recently purchased a pair of boots online that were not available anywhere else without paying the regular price ($1,000 a pop). Then I noticed Saks had a promotion that offered $175 off a purchase (limited to certain designers, however, mine was excluded and I was ecstatic!). Once I placed the order, I received an email confirmation and was looking forward to seeing the shipping email. Instead, I received an email saying my order was 'canceled' because the item was no longer in stock (yet when I went to check, the boots were indeed still in stock in the same size and color). So what gives? I can only assume that it may have been a mistake on their end initially to have the discount applied to this particular designer, but they should not hold the customer accountable for that. I was and still am really disappointed and this has definitely put me off ordering from Saks in the future.

Ordered an item online. It hadn't been received a week AFTER the indicated deliver by date. Called customer service. They first said it was on its way and couldn't be refunded; however, they followed this statement by stating there was a mix up with the order and they would issue a refund. A week later the refund had not been processed. I emailed the company. I received a response that, in simpler terms, stated I should call my bank and cancel the transaction. Terrible service.

I ordered Tory Burch sneaker in red color about more than one month ago. They sent me with blue color. I called customer service about the color issue and she helped me to order it again in red color, then they still sent me with blue color. However, I called customer service again and told them that they sent me both times with wrong color, then they told me that they did not have this sneaker in red color even you saw there was red color available on their website. It was frustrated and I had to return twice because their mistakes. More interestingly, It took them a LONG LONG time to do the refund even it was their mistakes. I had to wait for another extra two weeks for them to do the investigation when they received my shoes!!!

I returned a $198 pair of jeans. Customer service returned the jeans to me with a sloppy form letter not signed, refusing to credit my Saks account because the purchase was over 30 days. I explained I became ill and cannot wear and also that I was unaware of this policy. I spoke to Karen in customer service on 9-24-15, promised to call back - never did. Agnes on 9-28, no call back. Finally Elizabeth who said she was the boss and she would make no exceptions. In my 40 years of being a customer I have never been more disgusted and embarrassed by this ugly treatment. I plan to cancel my Saks card. Nordstrom should teach Saks the importance of treating customers with respect.

This store sent me an e-mail asking about my opinion with the service of the store. I completed the questionnaire and gave the store the worst rating because they didn't return a very expensive pair of shoes in March. The STORE MANAGER named Heather, a very young woman, maybe in her twenties, called me only to pick an argument with me regarding the situation with my shoes in March. Her attitude was unbelievable. Shocking that she would "argue" with me instead of trying to make me, THE CUSTOMER, satisfied and come to a happy medium. She wanted me to bring the shoes back in there for the third time only to say "NO" to me. The sales people in this store are rude, arrogant, and in the women's dept./contemporary, the saleswomen are always fighting and arguing about something. It's like a soap opera in there.

Estee Lauder Re-nutriv eye creme purchased from www.saks.com this month (Sept 2015) with batch code A52 was manufactured three years ago. Used online sites and called Estee Lauder consumer care to check and received information that the eye creme was produced in 2012 around May. Which meant three year shelf life already passed. Didn't expect receiving such "not-so-fresh" skin care product from Saks.com. Maybe Saks didn't expect their customers would check these days!

If I could give Saks online less than one star I definitely would. I placed an order for a belt as a gift for my husband. I paid with my credit card that is under my name and my order was cancelled twice because the security dept. said my cell phone is not under my name. In all my years on online shopping I've never heard of anything like this. The worst part is that the second time I placed the order I was assured that I wouldn't have any issues. When they cancelled the orders they don't even give a courtesy call or send an email to inform you. Not only that but once they cancel the order they don't even refund your money. I had to call my bank and make a 3 way that lasted almost 3 hours in order to get my money back. I will never again place an order with Saks online. They are by far the worst merchants I've ever dealt with.

Placed online order with Saks on 8th September 2015, got order received email and thought order was placed. 10 days later still no contact to say when my order would arrive. I had to contact them through their chat line. What utter waste of time. They could not answer my simple requests when I will get my order and said I would have to replace order as there had been a technical hitch, which left me wondering what was going on. I would ask them repeatedly when I would receive my order, they could not give me an answer. I was not prepared to place the order again in case they took two sets of money off myself. Chat line very patronizing. The use of sorry really means we're incompetent and easily used. Very very disappointed with their service. NEVER WILL I EVER USE SAKS.

I just called to check status on shipping my order and was told that the order wasn't yet 'released from security' because security typically takes up to 4 days to verify credit cards before orders are 'released and processed'. Amazon verifies cards, and sends items in 2 days for free, and these guys claim they need 4 days to check a credit card? Do they think their customers have never shopped online before? They did say that if I paid for expedited shipping, then suddenly the security process would be sped up and shipping could occur right away... hmmm. Difficult for me to swallow all this story they are telling their phone reps to sling. Saks - it is no longer the year 1998, so this fiction about security clearance time just isn't believable. Probably bet you have your execs dream up another lie to tell your customers.

I placed an order online for a belt worth $350 also paid for express shipping. When I did not receive my order the day it was expected to be delivered, I called the customer service. They informed me that their security department did not clear the order. Which I was not informed about till the time I called them. The customer service rep I called was not helpful in sorting this out. Instead, she said, "I can place it again if you want but you won't get it till next week," and she cannot expedite this for me. When I said "I don't want it and thank you for the inconvenience" she said "Thank you" and hung up.

I am surprised and disappointed that Saks does not provide free returns via online shopping. I mistakenly assumed Saks was on par with Nordstroms. I guess they are a step below. Won't make this mistake again by shopping online with them.

On the 17th of August 2015, I emailed Saks Fifth Avenue requesting a replacement/credit for a $220 Emporio Armani bracelet. The 'EA' had came off the bracelet and Jacqueline ** refused to replace the item, saying that it had been over 12 months. These come standard with 2 years warranty from the factory and yet, SAKS have refused to replace this item. Quite ridiculous for a 'luxury' online store to refuse such a small request... Asos did it without even blinking. Real poor effort, would not shop from this place ever again.

Fiona at the Laura Mercier / Chantecaille make-up counter in Greenwich, CT bold-face lied to me about the cost of my lipstick. She told me the Chantecaille was only $2 more than Laura Mercier, but a week later realized the Chantecaille was actually $12 more. Absolutely unprofessional and rude. Now I have to make another 20 minute trip to return it on principle. Beware!

I had a returned accepted on July 2 2015, and it took 20 days (Aug 2) to process. Oddly enough I mailed one back to Neiman Marcus on the same date, and they had it done within a week. It is too bad. They used to be so good. I will not expect timely returns in the future and try to buy from other stores.

I purchased a coat on Saks 5th and a week later it was 75.00 cheaper. I wrote numerous emails and never once did this company reply. I even threatened never to buy from this store again and they didn't care. And I never bought from them since .

I bought 3 very expensive bags from Louis Vuitton on June 2 2015. I noticed scratches on the metal portion of the clutch when I opened it and brought it back on July 3 2015 hoping to get a 5 star treatment and an exchange - after all, I spent 6k expecting good quality bags. I was in for a rude shock. I was told by the asst manager Laura ** that the scratches were my fault and there was nothing they will do about it. So I guess a team of rocket scientists work there and they never make mistakes. It was my word against theirs and nothing I could do about it.

I had purchased a rather pricey Gucci sunglasses (GG3721S) from SAKS ONLINE. And it's been the biggest mistake of my life. I was absolutely shocked upon getting my sunglasses, it was clear that it had been tampered with but not by me. The Gucci sunglasses received without any warranty paperwork or a certificate of authenticity. Furthermore, it had been scratched twice, one in left lens and another on one arm. It is my belief it was in showroom not new one. I did the online customer support with SAKS.COM and that got me nowhere. They said it's nothing they can do, and one of their customer representative is telling me I can return the sunglasses and I will charged for all international shipping fee (that is cost a lot).

I purchased a Graff diamond necklace 7/7/2014 as well as my engagement by my fiance summer of 2014. I was told by ** that if ever I want to upgrade my diamond engagement ring they can do so. I was also told that if I want to upgrade my necklace I can do so. Needless to say, I met ** the manager of Graff in Tysons Corner a few times and I found her to be condescending, insolent and very unhelpful. I therefore, took the matter to the Graff manager as well as the GM of Saks, **. I was lied to regarding being able to upgrade the necklace to another necklace I saw.

I ordered a very expensive shoe (Christian Louboutin) from Saks on a pre-order-- Mind you this shoe was going to be for my wedding in Oct. The order placed was back in March. I called and switched my payment option and was told they could not input another card number- finally they told me it worked and that my card would be processed as soon as the order shipped in Sept (1 month before my wedding). I just received an email stating that due to an order issue- they no longer had that shoe available and the order was cancelled. This is the second "pre-order" issue I have had with this company. So called the customer service department upset nonetheless and of course nothing could be done-- they said they would have to plan another order but the shoe was all sold out-- well DUH!!! That's the purpose of the pre-order so I thought-- so I decided I was done with this company and wanted to cancel my card.....

I have had NUMEROUS problems with Saks Fifth Avenue. I first ordered a pair of Tory Burch Miller flats in a size 9 which was half a size too big. I tried to EXCHANGE them for the same exact pair in a size 8.5, Saks refused and told me I could only return them, there was no option to exchange unless I went to a department store. I finally visit DC, take my shoes to the Saks in Tyson's Corner only to be told by the sales associate that they can't do an exchange. I return the shoes, place a new order through the phone for the correct size. I got the original pair during one of their savings events, of course they can't do price-matching either. Instead, I am told I have to wait to be reimbursed the difference.

I ordered a "howlite turquoise" Havisham bracelet for my wife based on a picture on the Saks web site, and we're enormously disappointed. Howlite--I should have checked this--is a cheap, soft stone often dyed to resemble other materials. In this case it appears to have been tinted with a child's water color set, in a garish, entirely unnatural tone. It would be appropriate in a $29.95 trinket, but not in a bracelet costing more than $250. My attempts to contact Saks to resolve this issue have been frustrating and fruitless.

I bought a pair of shoes from Saks Off Fifth, tried them on, and they would not stay on my feet. I put them back in the box and sent them back. They mailed them BACK to me (and charged me $10.50 to do so) and refused to refund the money because the shoes "showed evidence of wear." Customer service was not at all helpful. I spoke to an associate, who said, basically, "too bad," and then a manager. The manager asked me to send photos (which I did) and said she would respond within 24 hours. Despite repeated emails about this, she has never responded back. Consider any shoes you order from there to be final sale.

I fell in love with this valentino bag on the saks off 5th website, and ordered it for a great price. I was so excited to receive it. Five days after I ordered it, I got an e-mail saying that bag is out of stock. I was shocked, pissed off, because it shouldn't have been available for me to purchase and fall in love with. Prior to receiving that email, I had emailed them about 3 times asking questions, and all of my questions went unanswered. Nobody every returned any of the emails. I am really disappointed and angry with this company.

After much deliberation I decided to buy a birthday gift for my friend’s daughter at Saks Fifth (I always buy gifts in Nordstrom just because of their customer service). I ordered a dress and decided to add the gift wrap (which is additional $6.50) and everything so that I won't need to wrap the gift. When I received the package it wasn't wrap it was on a different color box and the box have even scratch on the side! I was devastated so I call the customer service and they made it seem like I was wrong, twice I called them and they didn't even bother to say "thank you" or "I'm sorry". My point is Saks Fifth we are willing to pay extra or the price tag you put in as long as you treat us with good customer service. I hope you train your customer service to answer customers in a professional way. I have learned my lesson to stay away in Saks Fifth from now on.

I purchased a pair of very expensive shoes and after wearing them for a couple of hours, decided they were too small. They would not give me a refund. NEIMAN MARCUS AND NORDSTROMS both will refund if you're not satisfied and if you're a good repeat customer...

02/11/2015 I placed an online order for 2 boots. 1 pair never shipped and it took several calls in the period of 1 month to be refunded for this pair that never shipped. The second pair, the heel came off during my commute to work on the FIRST wear!!! i.e. less than 1.5 hours of wear. I was forced to buy a pair of emergency shoes to wear for the day. I contacted customer services and they advised I return the pair, which I did. Saks shipped the shoes back stating that the boots are in unsaleable condition and the heel damage is due to normal wear. In general 'normal wear' does not constitute 1.5 hours of wearing shoes. Are you kidding me??? Of course they are unsaleable, they are defective!!! If a customer tells you an item is defective I would hope you would not turn around and sell it to some other unsuspecting customer.

This store does not stand behind their products. I ordered two pair of lamb shoes. On the third where each pair the heel literally snapped. I returned the shoes to Saks Fifth Avenue who are sending them back to me stating excessive wear. I only shoes for less than a month. I can't recommend ordering for saks.com ever again. I am canceling my account and they should be written up poor customer service. They should take lessons from other retailers who stand by their products. It's no wonder the Saks store went out of business in the Tampa Bay area.

On February 22 Sunday I went to off Saks Fifth Ave at Jersey Garden to return my online purchase. I was told they can only refund me the off Saks merchandise credit which only can be used at off Saks stores. But I used my regular Saks merchandise credit to make purchases and why I can't get back the credit to use at both stores. I asked to speak the manager and the guy name ** said he is the manager and told me that's the only way he can refund me (off Saks saks merchandise credit). I ask him if he feels ridiculous I can't get a credit to use at both store, but I can use a regular Saks credit to pay for both store? He said I don't!!! He also told me if I don't like it, I can take home and sent back to online and it's free. I told him it's not free. I will be charged $ 9.50 which clearly stated right next to the prepaid mailing label. He didn't bother to read.

Last summer I went to Saks Ave at New York itself, and honestly the salesperson thinks that foreigner might be stupid or something. I have told one of my relatives to buy me a Dior tribal Earrings which was $480. When it came to me the earrings was like trash. Honestly it's like they don't care that it's a $480 earrings and the worst part is the metal was bend. Since my relative bought it at the New York store, the only way to get it exchange was to go to New York. So I went to New York just to exchange the earrings.

I opened a card, made a huge order and was suppose to receive a 10 percent discount. When I come home I see half of my purchases wasn't applied. I called them 20x for 2 weeks straight and nothing besides promises. Besides that they ordered me that day 5 pairs of boots which never arrived.... Very very disappointed with that store. Never had any issues with Macy's or Bloomingdales.

I ordered a very high price clothing item online and 10 days later still have not received it. WHY? because SAKS charges exorbitant prices for their items and ships them the cheapest way possible. They tell you FedEx and it starts off FedEx but then it goes to the post office which makes the shipping process entirely too long. If only I had read all these complaints online before ordering. NEVER AGAIN, another customer lost, hopefully one day when your diminishing profits do not allow you to operate any longer, you will look back at your stupidity.

I'm a frequent buyer (always a bargain hunter, but I'm entitled, no?), and have spent considerable bucks with this store. They advertised a Rabbit Fur "Coat" online, on sale. I bought it as my Valentine's Day present. It was a piece of crap. Not a coat, more like a flimsy knitted cardigan. I have written to them 3 times because I want answers as to their deceptive advertising, and get this....the "coat" still has the black long plastic security alarm stapled on it. Great packing Saks!!

I ordered 5 items from Saks Fifth Avenue (I am a really good customer and spent thousands of dollars in that store). When my order arrived after two weeks waiting, there was an item missing and the most expensive one! I called the store and they said they will investigate what happened! That was December 7th 2014 and today January 8th 2015 and still no response. I have unsubscribed from Saks emails and notifications as I am never, never, ever buying from them. So disappointed and frustrated!!!!

I ordered a $300 shirt on 12/31/14 and was told it would be shipped FedEx standard and that I would receive it by 01/06/15. I go to track it online and it tells me it’s now being shipped FedEx smart post and the estimated delivery would be 01/10/15. This is unacceptable. I contacted customer service and was told there isn't anything they can do about. They just recently started using FedEx smart post and it normally takes 3-8 business days to receive your item. I’m disturbed because I needed this item before the 9th, if I would have known I wasn't going to receive it by then, I would have never went on with the order. Not to mention, if Saks would have told me they now use FedEx Smart post as their deliverer, I would have definitely canceled my order. Last but not least please get rid of the ghetto bubble gum-chewing customer service reps PLEASE!

I bought a pair of shoes for my wife about a month ago, but the size didn't fit. Saks off 5th told me the only way to do an exchange is to buy another pair and when they receive the pair I bought, they will issue me a refund for the amount paid the second time (BTW this is ridiculous). Anyways, after about a month, they send me a gift card for the wrong amount. I called to explain how they gave me the wrong amount and the dumb representative didn't understand the math, so I explained and explained again.... She still didn't understand so I asked to be transferred to a manager. She also didn't understand and told me my numbers were off and I don't know what I'm talking about. Her name was ** ext **. I explained in every which way how she had it wrong (BTW this is an hour and half of my time). Finally, she transfers me to her manager which she understood in 3 minutes of explaining. I asked for some sort of compensation due to the fact that this was their mess up. The lady named ** said the most she could do is give me rush delivery for my next order. I was shocked and explained I charge $200/hr for my time and this is all you offer me? I even offered her to send an invoice to prove it. She says she apologizes but that's the best she can do.

NEVER USE BORDERFREE to buy from Saks.com. Saks will not communicate directly with the international customer and the response from both Saks and Borderfree to order issues (e.g. OOS item in the order) is slow and unhelpful. You will not be given options to do anything when you experience issues. They will refuse to cancel the order even if they cannot fulfill the whole order and in-stock items have not yet been shipped. Borderfree will only bother to contact you days later when the incomplete order has shipped. This is even though you requested to both companies to cancel the whole order due to OOS items. This is uncommon in modern e-commerce with large international stores - most e-stores would not allow you to even place the order for OOS items in the first place. Borderfree will ask you to contact Saks directly, and Saks will tell you that they have to ask Borderfree. In the end, you will wait for days with funds held by PayPal without a proper reply from both companies until Borderfree tells you they shipped the items you have asked to cancel. Woeful experience. Even Asia businesses have better customer service ethics.

I am here to complaint about my order: **. I have ordered 2 dresses online at 12/02/2014. I have not receive any update re my order after 6 days, so I sent out email to chase it. Finally I received it on 14/12/2014 and it has been too late so I sent out the return request on 15/12/2014, no one ever reply me. As a responsible customer, I am trying to return the product as soon as I can. However, due to Saks's slow respond, I choose to ship back the parcel by airmail to the only listed address on their website, and after that, I have to send a million emails to remind them about my return. Every single time I got the email back saying that someone will respond in 24 hours. This never happened, either they lie on their website 'This service is available 24 hours a day, 7 days a week" or they are being discriminated by choosing not to respond.

Living in Ohio our options for upscale shopping is limited. The closest Neiman Marcus is near Detroit, a four hour trip for me and Chicago is the second closest location, a five - six hour drive. So Saks is pretty much what I depend on for most of my high-end designer purchases. I have come to depend on a few select salespeople that know me at the Columbus, OH Saks. I enjoy the personal attention and their willingness to go above and beyond to make sure I am completely satisfied. In particular, I want to acknowledge Katie in Chanel handbags and Amber ** in La Prairie cosmetics.

I placed an order (one La Prairie Classic Caviar Holiday Set) on saksfifthavenue.com on Nov. 27, 2014 and did not get any shipping information until Dec. 04. This is a birthday gift I prepared for my mom, and I need it on Dec. 6. So I called customer service to check my order status, then they told me that my order got security check due to the large amount of money I spent. I got call from their security department several hours later and they told me to contact customer service to verify order. I did what I was asked to do. So I asked again about my order delivery date. According to the estimated delivery date, I should have received my order already. The customer service representative promised me on the phone that the package would get overnight shipment and should arrive on the following day, Dec. 05.

I bought a pair of Christian Louboutin but it didn't fit. Therefore I return it. They ship me back the shoe with a letter saying the shoe I return wasn't "the shoe I sent them" and they wouldn't refund me! I buy and return all the time and never had a problem. Into this time. I spent over thousand dollar Thinking that I was safe but instead saks stole from me. I well never shop with saks ever again.

As an employee of the company for over a year, I see the company no longer seems to care about the people who work here....they are trying their best to make sure we can't make any money...now new rules have been implemented by taking away any sales merchandise and having the customer use the internet to make purchases...We waited all year for sales they loaded up with tons of shoes during the Dead Season, then when the season begins they decide to take them all away leaving us with non appealing shoes that are customer scoff at...I seen customer furious because they come from other countries just for the specific sales that Saks has in the store...only to tell them we have nothing...and we're only in presale...This new company that bought Saks doesn't seem to have any idea about customer service or employee appreciation.

When attempting to exchange a garment for a different size, they made me buy a new one prior to refunding me, and then did not honor the exchange. I am from Canada, and recently purchased a Badgley Mischka gown from Saks 5th Avenue online store in September 2014 for approximately $800. The garment was for my mother to wear to my upcoming wedding. Upon receiving the dress, we realized we would need to exchange it for a larger size (a size 6 instead of the ordered 4). My mother literally stepped into the dress, realized she could not do it up, stepped out of it, and packaged it up exactly how we received it.

In 2007, I interviewed for a make-up artist position at my initial interview. The non-commissioned pay scale I was promised was above average given my 24 years of experience as a professional make-up artist with high end cosmetic companies. I was then pressured by human resources, to apply and accept an hourly plus commission position that they stressed offered me about $25,000 more based on the income of the associate I would be replacing. (I know now why they pressured me to go into that position. No one else was willing to fill it from within.) There were two non-commissioned make-up artists that were there to share sales with me and the other commissioned associate within the Chanel cosmetic bay. Unfortunately, one of these artists' husband worked in the woman's shoe department on commission and would ring my sales under her husband's sales associate number to boost his commission income.

When I began my employment with Saks, I was in desperate need of medical insurance. I was told by Human Resources that I had to wait 90 days to qualify. When day 87 was at hand, I requested information on how to sign up. I was told that I was past the 30 day enrollment time frame. I could not sign up for insurance until the next calendar year sign up rolled around. There was consistent passing of the buck where no one in corporate Saks was available to assist me in this issue. The confusion should have been a sign of what lay ahead. I was given direction by my dept manager on what was expected sales protocol to best serve our valued clients, only to have the same manager reverse the sale or force the sale to be split.

Easton Gateway-Saks off Fifth - My experience started off great at first. They have signs in their store on every item that says 40% off and buy 1 get one free. When I got to the cashiering station they told me that the sign was a mistake and that it's only 40% off one item. The manager wouldn't intervene in the situation. My second issue was that I found a 250 dollar purse with a tear on it and the store manager wouldn't lower the price. Polaris Saks Fifth Avenue is so much more better.

I purchased a skirt and then a few weeks later saw that it had been marked down. I rarely ask for a price adjustment, but in this case, the item was still available in my size and since tags were still on the one I had, I decided I would reorder with the sale price and return this one as the difference was significant in price. But I decided to ask for a price adjustment. I did this via chat, which was my first mistake, and my second was to not save the chat. When it was all done, I asked what to do next and she said nothing. Well, I did not receive an email confirmation but I didn't know whether I would get one or not. 10 days go by and still no credit, so I chatted again.

I did a purchase on 21 August but unfortunately I haven't received my parcel yet. I had a lucky experience with Saks and items had never been damaged or oversized. Everything was good. During couple of years I ordered from Saks but Borderfree started to ship to Russia only by SPSR. Before I received everything by DHL and it was very, very convenient and very fast in couple of days but not anymore. This time Saks didn't offer DHL as shipping method and I had to choose only Russian delivery SPSR and feel not really pleased by this service because it’s not enjoyable to received the clothes after almost half of season passed. I’m Russian but I don't like anything what Russians do so this delivery just proved that I’m right. Probably SPSR is good only if you live in deep Russia but 3 weeks to deliver to Moscow is ridiculous. SPSR is cheap but it don't worth it. It’s very slow.

I made a purchase of a pair of cargo pants at Saks off 5th in San Diego, CA. I did not wear the pants for several weeks as we had a very hot spell of weather. When I chose to wear the pants, after 1 hour, I realized they did not fit well at all. I took the pants and several invoices back to the store for a return. I found out that being honest and forthcoming is not appreciated by Saks management. I told them I did not have the tags attached as I intended to keep the merchandise. I told them that I wore the pants for 1 hour and found them to be uncomfortable and unattractive. I mentioned that I have been a Saks customer for a very long time and if I had purchased such an article at "Nordstrom" I would never have been refused a return and compensation of some sort. I was never even offered store credit or a reduced amount due to the fact that the tags were not attached. Only that if there are no tags attached there is no refund. I do believe that for a store that professes to be high-end and have quality customer service, Saks off 5th failed miserably. If I had lied and said the pants were a gift and therefore had no tags and that I hadn't worn them at all, perhaps I would have been treated differently but being honest did not pay off.

I ordered something from saks on line and received it dirty. After going back and forth for weeks they refused to replace it or do anything to help. So much for customer service. Next time I will go to their competitors who will never let a shopper go unhappy.... Goodbye saks.

I purchased a pair of Giuseppe Zanotti ($1600) pumps for my girlfriend for her birthday and she wore the shoes one night on her birthday. The next day, we discovered the shoes were defected because several jewels had fallen off the shoes in various locations of the shoes (She wore the shoes for a total of 4 hours for her birthday). I contacted Saks and the rep explained I should ship the shoes back to Saks for repair or credit. I explained she wore the shoes only once for her birthday for roughly 4 hours.

I have a complaint to file against Saks for the way my family and I were treated recently at a Miami based store. We were constantly followed throughout our time at the store by unrelenting staff members which at first I brushed off since maybe that was store policy, but then things grew out of hand. We could hear store workers whispering to one another about us and how we might "snatch up" some merchandise. We were professionally dressed and just shopping in the usual fashion but I guess they just couldn't get past our African-American skin.

When shopping online at Saksoff5th, my More password did not work so I ordered everything as a guest. I have a record of all my calls to customer service starting in September 2013 - 5 times more on 7/31/2014. I just gave up. I was told that my password fix was computer-generated and there was nothing they could do. So I sent a formal complaint to them via e-mail - still nothing worked. I give up. From now on, Neiman Marcus & Nordstrom get my business.

I ordered a pair of Badgley Mischka shoes from saksoff5th.com on 6/18/14. The cost of the shoes were $99.63. Some of the stones on the shoes were lose so I returned them. I was also told that there was a limited supply of the shoe in my size and to guarantee that I get the shoe in my size I would have to order a second pair prior to sending the other pair back so, I ordered a second pair. UPS picked the damage pair of shoes up and delivered the second pair on the June 21. Saks received the shoes that I returned on June 26. I placed the first call to Saks on the 6/26 trying to get a direct answer as to when a credit for the shoes that were returned would happen.

I purchased a pair of jeans and returned them. I tracked them via USPS and they had received them on June 23. In the mean time I attempted to get my refund unsuccessfully, this is July 14. The chat service I found rude and uncaring. They informed me to call the store to which they gave me the number, that's where the jeans came even though I ordered online. I called and a man from customer service who stated I would be credited in 1/2 hour. Several days passed, no credit, so I called and they knew nothing about it so they told me the package went to a different store and gave me the number. I called there and they passed it back off to online.

My daughter purchased several items from Saks.com while she was on a term abroad that would arrive just before she returned home. Unfortunately, she had an accident while she was away and needed to delay her return. Realizing that she would not be home to try in the merchandise, I returned the items to Saks by mail. It was 48 days after the ship date and they would only give her the current price regardless of the circumstances stating that they have a 30 + 12 day grace period return policy. They would make no exception for the 8 days over and only returned the current price. We live in a busy world and cannot always make the returns happen in a 30 day period. All other comparable stores (Bloomingdales, Neimans, Nordstroms, Bergdorfs), are much more lenient with their return policy. I will be shopping at this stores from now on and advising my daughters, friends and family to do the same. I am cutting up my Saks Master card.

I ordered items with special free delivery. The items didn't work so I returned them. I had to pay for the return shipping and then saks took off the original shipping from my return. Since they shipped each item separately even though I ordered them together, they charged me for two rush shippings.

I placed order on April 22th, and could not track the item so I called Saks several times and they are not sure where my item was. They said they are under investigation and will contact me through e-mail about the status. But NEVER got the e-mail. They always say they will try to find out what happened to my order, and it seems like they are not doing it. The estimated time they say is June 15th, but not guaranteed. So I told them I want to cancel the order since it's a jacket I have ordered, and I won't be wearing it because the season has been changed. But I was told that I cannot cancel the order until I get the item and resend the item back to them. I don't know why I have to do all that process. I'm not going to order through Saks.com - NEVER AGAIN! Very disappointed at the Customer Service and the SAKS.com.

This place is just horrible. The customer service is bad. Order a shirt for my son graduation. Shirt came not his size. The tag was also taped to the shirt - the nerve to even ship a item like that! I will never deal with them again!!!! Shame on SAKS.