Saks Fifth Avenue Reviews

I placed an order online of 2/12/2020. Not until AFTER the order was placed was I informed that the item was a pre-order. I was told that I should receive the item by 3/5/2020. It is now 6/10/2020 and I have yet to receive the item ordered. When speaking with customer service the only answer provided is that the item is not available currently. When submitting an inquiry online it took 2 weeks for a follow up, a 2nd email submitted begging for information, to only hear the same thing, "the item is not currently available". This is not sufficient seeing as how it was already 2 months past the expected delivery date provided.

I purchased 4 pair of boots online from Saks Off 5th. The order was delivered in two separate shipments, one arriving past the promised delivery date. I opened the first shipment, kept 1 pair of boots and returned the other two pairs. I used the label provided by Saks and took it to the UPS store. The 2nd box arrived and I didn't even open it. I printed the return label and took it to the UPS store. Both tracking via UPS shows a delivery to Pottsville, PA. I never received a refund. I contacted the customer service(offshore) and they said they only received 1 shipment and I had used the boots. This is 100% untrue, I never opened the box. I inquired about the other box of 2 boots, they said they couldn't locate them. I have contacted them for months, the last was yesterday. I was on hold for over 45 minutes. I was told they would check distribution center, again. I asked to speak to a manager, put on hold, then told no one was available.

I pre-ordered 3 items in October 2019 (all Oscar de la Renta), totaling almost $8000. Expected ship date of first 2 items was January 2020. February 2020 rolls around and no items. Customer service never responded to my e-mails so I called. Obviously customer service is off-shored and they don't have access to any more info than the customer does. They indicated they didn't know why the items had not shipped or when the items would ship.

I purchased a toiletry bag online from Saks. Original cost $100 on sale. Now for only $63. Upon arrival the bag was tagged with a $47.60 price tag. What a scam! Buy low sell high - Wow. After calling customer service, my first 2 calls were disconnected halfway through - each time on hold for over 30 minutes. The 1st rep, she talked to her supervisor & told me how I was saving $$$ after she looked it up online - didn't quite get the point - then I was disconnected. The 2nd rep I gave him my telephone number in case we get disconnected - never bothered to return call.

This was my first (and last!) purchase from Saks Fifth Avenue. I purchase some shoes from them on April 17th. Cancelled the order the same day because They put my order under investigation and because it wouldn’t be here for next day shipping which I paid for. It would take up to 2 weeks or whatnot. Well here it is June 3 and I still haven’t received my refund. I’ve been calling every week. And still haven’t received my money back!

This was my first (and last!) purchase from Saks Fifth Avenue. I purchase this item from this company because I thought that as a high-end department store they would not sell a product that is of poor quality. Wrong! The product is a piece of junk of such poor quality that it does not work as described. So I tried to return it. Since the reason for my return is that it does not work as described, I wanted free shipping. Called 3 x, was on hold for over 2 hours, sent an email and never heard back. They charged 7.99 for shipping it out to me and now they want 9.99 for the return (the product cost 24.99 - on sale from 49.99) In other words, they expect me to pay a total of 17.98 for nothing! Horrible company. Do not buy from them!

I purchased two items totaling approximately $265 online. Items were in stock with a free gift. I was to receive it 2 days shipping. I receive the free gift which is nothing but not the main items. I call several times and they assure me it is coming. 2 weeks go by and nothing so I call again. They tell me that the order has been cancelled by them due to item not in stock. Since I used a gift card, I asked them to return the funds to my gift card. Another week go by and I check my gift card balance and one has -0- balance, 2nd gift card has partial credit. I call and they tell me that it has been escalated for resolution. After nearly a month, no contact from them nor my gift card restored. This is complete fraud. If it was a credit card, I could have stopped payment but this is a gift card in their control. I will never buy a Saks gift card ever.

So I was at Saks buying a backpack for my mom for Mother's Day and the lady who was ringing me up was so rude. Her attitude towards me was horrible and it was because it was hard for her to ring up the item I picked out because the bar code was a little worn away so she couldn't scan it. The only thing she needed d to do was key in the numbers. I don't understand how any of that is my fault or how I deserve to get that sort of treatment. This wasn't even the worst part.

I've been a Saks customer online and in store for more than 20 years. I don't know what is going on there, and I know that everyone is backed up due to COVID-19, but this is ridiculous. I ordered an item and they sent me the wrong item. They acknowledged in an email that they sent me the wrong item. After a month of calling and emailing (and they acknowledged they did receive the package using their return label and would credit me back), I receive no further response from them.

This is by far the worst experience I've had while online shopping. This place is a clown house from top to bottom. They lost my first order, then refused to refund me until an almost month-long investigation. I paid again for a new order only to receive a used, dirty item that wasn't even the right model of what I ordered. Their solution is to pile another investigation and for me to order again for the 3rd time! That's a scam!!! STAY AWAY FROM THIS PLACE!

They sent me the wrong item and refuse to refund me - in other words, they steal your money and offer you store credit in return - as simple as that. Taking advantage of the COVID-19? Seriously? A truly frustrating experience. I cannot even believe that I am dealing with such a problem during these difficult times. Order# **. Placed on March 22. Unresolved to-date.

I bought a YSL Loulou mini purse in creme soft from Saks via ShopRunner. Received the purse pretty quickly, but upon unwrapping, it was a totally wrong purse, albeit the same brand. A black Crocodile leather purse arrived in a YSL box. The lid of the box has a scan code that matches the purse that arrived and the bottom of the box has a different code that matches the purse I ordered. In addition, the tag that was attached to the bag had the description of the purse I ordered. All in all, it is very apparent someone from Saks had tagged and boxed this incorrectly. Within hours of receipt, I dropped this back off @ UPS for a return. Saks received it 2 days later.... At this point, I have not gotten a refund...

I am having a bad experience with Off Fifth and customer service has been a nightmare. I wrote an email and was looking for an address of a manager or someone who could possibly be interested in the bad customer service I have been having. I started to read the many letters and I was stunned. There will not be any manager interested in my situation as letter after letter described service almost worse than mine. Is there not anyone in today’s environment at Saks who would be horrified at the treatment so many customers seem to be having? What happened to the Saks of yesterday who treated a customer with respect and made an effort to solve a problem. These letters should be in a very visible place for prospective customers to see before making a purchase. There are too many places for us to spend our money to tolerate the treatment apparently SAKS condones.

I ordered a dress on final sale on-line at Saks off 5th, but received a t-shirt instead. Called customer service and got a return authorization, since this was the wrong item, and returned it according to the instructions with the authorization form. Saks then refused the return, and sent the t-shirt back to me, claiming that it was a final sale, and that it was in unsaleable condition: used, worn, washed, and tags removed. None of these were true since I sent the item back in exactly the same condition that I received it, without even trying it on. I called the customer service again, but they insisted that the warehouse examination was final and irrevocable, that I wore and washed the item, which I found quite insulting, and told me they would not take the return or issue a refund. I am never shopping at this store online or physical store again.

A few weeks ago I bought a pair of Alexander McQueen sneakers which turned out defective. Within a few hours of use a section of the shoe had already wrinkled badly, something not present in any other section of this shoe or the entire other shoe. Many friends have these exact model of sneakers and they all point out this is a defect, after months of intense use none of my friends have had this happen to their shoes so I contact Saks with my complaint and still havent received a follow up.

Went through three sales reps to pick up my online order. No one took the time to help or even look at my receipt. SMH. My first time going. I’m so big on customer service and it was awful. I hated it. Why me?

I was expecting an elevated level of service….Wow was I wrong. My experience at Saks Fifth Avenue - Toronto - Sherway location was shockingly unprofessional. On Thursday, February 20th I went to Saks along with my 91 year old mother looking for a mother of the bride dress. A lovely lady, Angie, assisted me in showing me several dresses and taking photos so I could share with my daughter. I found a lovely full length red dress which as a bonus had been marked down from $1097.00 to $438.80! I loved the dress but I was worried that it was a bit too fitted and I was unsure of the red colour for the wedding. Angie very kindly said I could take it home and I could return it within 14 days if I changed my mind. She made a notation on the receipt as well.

Saks is the worst business ever! I’m currently filing a police report against them and their distribution center. I processed a return. I sent the package back there, has been no updated tracking on the package since February 17. it is now March 2nd. I’ve called 3x in regards to my return. They tell me “oh we received the package but the box was empty"!! Going through the tracking process the label had to be restored so I’m guessing the package got damage, still there is no confirmed delivery with the tracking. They were not helpful at all.

Realized I was never credited for a return to Off Fifth. They are refusing a refund even though I have tracking information. Called customer service number. Dozens of calls. Hours of exasperation on hold and waiting for supervisors from Philippines saying they understand and are sorry but do nothing to help, blaming the “back office”. Totally inept.

Saks had the upmost terrible customer service I have ever seen.. I ordered a pair of Gucci sneakers from them for $961 .. I got confirmation that’s my item would arrive in 2 days express shipping, and the money had been taken from my account. 2 days later I still don’t receive the sneakers and I get a email saying my order has been canceled for security reasons .. every one in customer service speaks in a foreign accent and they were very unhelpful. They told me that if I had tried to place the order again they could not guarantee the same thing to not happen. Now I have no shoes and I have to wait 7 days for my money. I will never order from them again.. I’ll stick to Neiman Marcus or the official Gucci website from now on. Please read these reviews before you purchase from Saks.

I've had to order larger version of the same Alexander McQueen Heroine bag twice to get the correct item sent to me. (This item is $1200+.) The first time I ordered the item, Saks Off 5th sent me the mini version instead of this larger size by mistake. Completely frustrating, I returned the incorrect item by mail as instructed by customer service (and re-ordered it AGAIN in hopes to get the right size-- so now I have two charges of the $1200+) and just today, I received the same mini size (incorrect bag) that I already shipped back weeks ago in the mail because Saks would not accept the return even though I was told many times by email they would.

Never try to get a price match here. They would promise to do it for you but will eventually deny it after you purchase the item for a full price. That’s what I’ve been going through over a month now and finally gave up. Please do yourself a favor and go to Neiman Marcus or Nordstrom. They are definitely much better. I will never ever shop at Saks.

I updated my address and then placed an order. I received an email that it was sent but saw that it was to my old address. I then replied to the email as it said to, an hour after I got it saying that it was the wrong address. I have never received any confirmation about my order. When it was delivered, I then called to talk about the issue. I was told that they would see if they could get the package back. I then called back two weeks later to get an update. I was told it's still in progress. I then had to call back again two weeks later to find out that the case was closed. My main complaint is that my order was sent to my old address even though I had updated it, no one responded, ever, to my email, and I had to call multiple times to find out the case was closed. Because of this horrible customer service, I plan to never shop Saks again. -Joshua **.

I was finally helped by a very nice person in customer service, but 8 phone calls of 30 to 60 minutes each, I find this to be a “little” over the top. So no, this was not a good customer service experience.

I bought two Coach handbags online from Saks Fifth Avenue. The first experience was good: the bags were very well packed. Nothing was wrong. Several days later, I received a 15% off coupon by email. Then I returned the bags and made same purchase online when I could save more than $100. But the nightmare began. A FedEx driver brought me a square FedEx box. I signed the delivery and carried it home. I opened the box excitedly. However, there was only one handbag surrounded by some green plastic filled in air. Shabby packing. I just couldn’t believe my eyes. How could this happen?

I Will never order on line from Saks Off Fifth or from Saks because of my experience with a return. They buried "Final Sale" somewhere which I NEVER would have ordered clothing as a final sale without trying it on. I spoke with an agent and he agreed to have me return the item, and emailed me a Return Auth and even a free shipping label 'due to my inconvenince'. Well, today they sent me the item again with a form letter, "'Dear Valued Customer' we are not accepting this return and you have to keep it." I called again and oddly enough 'no supervisor is available' and they said them will do another investigation. Still no answer from Saks. DO NOT BUY FROM HERE.

I found a pair of cute boots on line that I wanted to wear to my Christmas party, I placed the order on 12/11 and paid the extra $25 for next day delivery. On 12/12 I get an email stating my estimated delivery is 12/13 WTF! I called up Saks off 5th and spoke to 2 woman who tried telling me that my order was not placed before 2:30pm and that is why I wasn’t getting my boots next day, I told them nowhere on their site next to the spot you pick your shipping method does it even say that. Saks knowing this still has no issue taking your money hoping you don’t complain so they make out. I think Saks off 5th should take more responsibility for what they falsely advertise. My husband warned me after stepping foot into their store that they were nothing shy of a Burlington store with overpriced items.

I bought two pairs of Ferragamo shoes along with other stuffs on Saks Fifth Avenue online store, as many of you know, Ferragamo is a European brand and the sizing can be different with US brands, I wasn’t sure what size would fit the best, so I bought multiple pairs. But both pairs were too big for me, and I had to return those shoes. I packed them carefully just as how they were shipped to me, all stuffed with paper shapers, a plastic stick to keep those shoes in their original shape and wrapped them with the paper that came in the box.

I returned several items by mail and Saks did not provide a refund for all of the items I returned. I have never had this happen before. When I said I returned all of the items in the same box the rep basically accused me of lying. Stay away from this scummy business!

Placed online order for sale on Gucci boots preorder. When I checked out price was different from sale price. I chatted online with a rep who assured me I would get discount price. Then I had another issue which I contacted another rep who then again assured me that everything would be ok and if not Saks would contact me. Item was due to be shipped Nov 2. I'm excited so I check to see when it will be delivered to find that the item is CANCELED and no longer available. This is the second time this has happened.

I would rate this zero star if I could. This item came 4 days later than initially paid 2-day shipping. It was a birthday gift and I had to buy something else. Therefore the item was not needed anymore. I shipped back to Saks. After almost two weeks (returned item delivered per tracking number) there was no refund. Chatted with their customer service rep numerous times.

I ordered a $500 jumpsuit. It came in the mail worn, covered in makeup, smelling of body odor, absolutely disgusting. They claimed they would accept the return, and sent a label via email. I sent the item back, and they returned it citing it had been “used and worn and was non returnable”. Upon calling Saks customer care, they said the decision was not up to them but their distribution office (they also told me the distribution center did not read their notes or call them to honor the return) and there was nothing they would do about it. Paid $500 to be sent something disgusting. And then refused to be able to get a refund. That is basically stealing money from a customer and the most awful retail experience ever. I spend $25k a year with them. Will never order from them again. Be VERY wary of their company.

I was missing a package that they never shipped. Contacted them for over a month. They route calls to Mexico to the rudest Hispanic people. They answer the phone in a angry demeaning tone. I was scolded by multiple people when I asked where my package is. Saks should stop hiring these people. They have no skills and I felt like they are speaking to a drug dealer not a Saks customer! Disgusting service. They lost a package and we never got it or refunded.

Package order via two day shipping. Package was lost, clearly indicated by tracking going on a week since original delivery date. Only to be told an investigation needs to conclude with Fedex and at that time they will only send original package or issue refund. Disrespectful almost a month out won’t reship new item. Embarrassing service in comparison to peers especially when dealing with high value purchases.

The Saks Fifth Avenue sells preowned items without indicating on their site or posting pictures of the item's current condition. I online purchased a HERMES watch. It came in heavily used condition and without the original box or proper packaging. Customer service is insulting, unresponsive when I asked them to send me the original box or questioned about the watch condition. Please see pictures of their email responses. This store does NOT understand that just because an item is at a discounted price, then it is okay for them to send a heavily worn and torn item without any original box or documentation.

On September 9, 2019 I ordered a pair of Versace Chain Reaction Sz 12 Black from this merchant with an total order amount of $1,091.40 under order number. I never received conformation until the next Morning. The email stated that my package would delivered via FedEx. I paid additional $25.00 for overnight shipping because I needed to ensure I would received the package before leaving out of town. After tracking the package online it showed my package should arrive by September 10. I work two jobs and knew I would not be home that why I chose expedited shipping for that reason. I was at work and the package was left on my front doorstep of my apartment complex without signature as I tracked the package. When I got home, nothing was on the front door.

Have been a long-term shopper at Saks.com (over a decade). Today I could not access my online account. Called customer service. First representative could not find my profile, and insisted I did not have a profile/online account with Saks.com. Frustrated I asked to speak with the supervisor. The second representative said it took her about a minute to locate my profile. Then it turned out my profile was associated with a wrong email address (someone just altered my email address apparently). I find this incredible and a serious security concern.

I wish I could give zero stars. Saks sent me a 7 1/2 instead of the 6 1/2 pair of shoes I ordered. When I returned they refused to refund and said the shoes had scratches on the sole and were worn and would be returning the item. How could I wear a shoe that was too big and furthermore why would I want it when I never ordered it in the first place. It was returned exactly how it came. The customer service people are disgustingly rude and repeat the same lines over and over and are of no assistance. I am so disgusted. Saks has just lost a customer who spends upwards of $10,000 a year over a $600 pair of shoes. This company is a fraud and I will be disputing the charges with my credit card company and filing a claim against them. I cannot understand how they continue to get away with this. I wish I had read reviews before I purchased.

I ordered 6 bracelets from their web site and got the package delivered today. When I opened the box, there was only 1 bracelet inside. I called them and they told me they shipped 6 & that there is nothing they can do. They said they will just investigate it and I should call them back in 2 weeks! They couldn’t even provide me with a confirmation email saying they will investigate it. This place is horrible and I will NEVER shop from them again, online or in person. What a disgusting company. They should close down!

I recently purchased a pair of Valentino boots for $1853.44 CAD. I attempted to make this purchase on three separate occasions but the website would not let me check out due to a "technical error". The first time I was told that the currency settings on my computer were wrong and that is why I couldn't check out. This was incorrect, all my settings were configured properly, I had the CS agent walk me though it step my step. Out of frustration I decided to purchase the boots elsewhere but couldn't find them so I sadly returned to the Saks website two days later to make the purchase. I received the same technical error upon checkout. I tried on my mobile, on a different computer and in a different browser and it still didn't work. I contacted customer service and they told me they were having server issues and to try again in an hour.

Such a piece of **...If you want to waste your money go for it...If not stay far away from this website...I ordered a red pump...First day I wore...Heel broke..Called customer care...They asked me to return it...Returned...It came right back...Again called them 4 times...Every time they said 'within 24 to 48 hours they will call or send me email' but every time there is nothing so 5th time they finally said they cannot take back their piece of **...So what will I do with this new broken piece! Their cc is just full of liars...All thieves...

I get regular emails when there is a sale at Saks Fifth Ave Online and saw a bag that I liked. I tried to buy it but it says it’s sold out but I can be waitlisted when it becomes available. This is last season style and it is not new. I signed up to get an email and text when it becomes available. I get a text and email 2 days later the same style and color bag available but they are charging from $278 to $609. I called customer service they said they cannot honor that price and they are charging me $489 instead which is almost twice the price. Very disappointing and no integrity. If this was Nordstrom they would have honored price. It’s false advertising and it’s like a scam. For such a high end store it has low integrity. Plus it was just 2 days later they won’t honor price. Very poor customer service.

I bought a pair of very expensive shoes 7 months ago from Saks located in Dallas TX. I never had the chance to wear them, it was an unusual color and hard to match. Eventually I found the right outfit to go with it and realized one shoe is size 37 one shoe is size 40!! Took it back to store, they were very rude!!! Very disappointing for a store like Saks.

If only I had read the negative reviews earlier! Stella McCartney shoes posted for $171 Canadian. When I went to purchase it online, it became double the price. Online chat team guaranteed they will honor the price, I even have the chat record on pdf as proof. Online team member Sarah informed me I should go ahead and buy it at full price (double) and I will get a price adjustment.

I was on the Saks website in May 2019 because they had a sale on designer bags. I then go to look at their offerings and notice that the bag I'm obsessed with (a black hardware YSL) was on sale (regular $2850, on sale for $2190 CAD). I thought WOW I can't believe my luck and went to purchase immediately. When trying to check out the price reflected in the cart was still $2850 rather than the $2190 I saw online. I went to the chat option on Saks to get some help and was greeted by a lovely sales person who ensured me that if I purchased the bag, she could adjust the price immediately after I purchased. No worries I thought, I'll do that. But, when I tried to purchase the bag the cart said sold out. The sales person said, unfortunately, there was nothing she could do about that, but I was assured that if I purchased at a later date I could still receive that price (her guarantee).

The Saks did not refund my money. They didn't deliver my package which I bought from them online to my door, did not even put it inside the gate. It's a gated community. I did not get my items, my purchase order # **. They said that the delivery was made. (It was not! They left a package on the street, outside the gate.) They said it is not their fault that the package was vandalized and items were stolen. How it is not their fault??? They just left it on the busy street, it was NOT delivered to my address, my door not even inside the gate. The delivery was not complete. To leave a package on the street? I buy online a lot but have never had anyone just left my things on the street. The supervisor Iris ** was rude and said that the decision is final and she would not issue a refund. I will NEVER buy anything from Saks and I have been their customer for decades. Tatyana

Saks.com has the worst customer service. Target, Walmart and the Dollar store has better customer service than Saks.com. I placed several orders online that went through just to be cancelled the day after. Twice using Saks Fifth Avenue card. When I called they said, "It was the back office that cancelled the orders. You have to contact them." I said, "Well let me speak to them" and they said, "We can't."

The customer service department at Saks when you call via phone is completely unhelpful, uncaring and pretty much refuses to handle your issue with any amount of concern or professionalism. I recently had the experience having to place an order over the phone with them to have shipped to my local store, as I didn't want it shipped to my address. For some reason Saks doesn't give the option when placing an order online to have something shipped to the customer address or store address, as do most stores. They were impossible to deal with. I have never had so much trouble and to think how much money I'm spending on an item with their store to have to go through any hassle is beyond comprehension. I will be making purchases at Neiman Marcus from now on.

I bought several items online, however a few thing did not fit so I printed a return label to send them back. Three items were put in one box and shipped to them per their instructions. A few weeks later, I received an email from them saying these items have been returned and one of the items was missing. I call up customer service and they said they will check to see if they can find the pair of shoes in the warehouse. A week has passed and no return, so I call again and they said they could not find the shoes but they will launch an internal investigation. I call two weeks later and they said they have closed the investigation and will not issue a refund. Now, I am out of pocket a few hundred dollars on a pair of shoes I never wore. I am quite disappointed with the experience as I had to call for updates each time and I no longer feel safe buying from them.

I purchased a Versace watch from Saks Fifth Avenue online store. After 5 month the watch stopped working. I’m currently residing in Italy so I took it to a Versace store to check it out for me but I was told that the watch is counterfeited item. Most Versace watches made in Italy or Switzerland but mine was made in China. I will be back to the states mid September. I have a letter from the store stated that the watch is fake and all the components of the watch are bad. I’m hoping they will refund my money otherwise I have to hire a lawyer to take care of this matter.

Bought a pair of coated pants that were defective and rubbed off all over my clothes. Saks refused to take them back because they had been worn when they sold me a bad product. Unbelievable! I had issues with them in the past too when they charged my card and never sent the product (took multiple calls to get the refund. And when I used my rewards dollars on a product they never sent due to system error and they didn’t refund my reward even after multiple calls. The absolute worst. Literally choose any competitor and you will get better service.

I bought a 300$+ blowdryer which I waited over 2 weeks to receive it. It arrived with the box beat up and used. Then I opened the box thinking maybe it was just the box that was used, even though that's already bad enough for an expensive blow dryer. The blowdryer was used!! I was so disappointed!!! The package was sloppy, the paper inside looked folded and used, the blowdryer had dirt marks and scratches. I got so mad, I called to ask about returns. I had to call in total 3-4 times. I am STILL waiting for my refund at this moment! I also had to drive to the post office and follow their procedures to return the product. First and LAST time I use this website for my online purchases. Their loss! Go for more reputable online retailers!

I purchased an item on their website to pick up in store. Prior to hitting "purchase" on the site, I reviewed my order and noticed that there was one incorrect key typed for my email address, so I went back, fixed it and hit save. It did not save the correct email address and when it went to the final screen with my order number, I saw this error.

Please save your money and don't shop at Saks. It has the worst customer services. They sent me a wrong item and when I requested to exchange for the correct item, they said that the item that I ordered is out of stock... They did not let me get a refund and it took so long for the return/exchange process to happen. Please be a smart shopper and avoid this place!!!

Saks had the worst system ever and the worst customer service. They don't care about customer. They are just a SCAM upscale store. It was during March Promotion. If you buy over $2k, you get $450 Gift Card. My order was process online. Then they send an email. Said I need to call back otherwise they would canceled within 48hrs. Email was sent out on Friday morning. I called the # on the email all day, no one picked up. It was only a voice mail on the other ends of the line. Left bunch of voicemails telling them to call me back and DO NOT CANCEL MY ORDER. In the email, it said their office opens Saturday and Sunday. So I called again on Saturday and Sunday still no one picked up or call back. So I decided to go online and get the Saks number and try that. Got a live person, who couldn't do anything but to transfer me to the not working #.

Customer service at Saks is the worst. My order was cancel twice online and when I call the customer service number they keep telling me someone will contact me in 24-48 hours. That was 3/19/2019. It’s now 3/26/2019!!! I don’t think they care! Sad that a upscale Business like Saks don’t care about the Customers!!! Something have to be done.

I’ve been shopping Saks.com for 25 years and have an account. When I place an order it automatically ships to the address I have on my account. I ordered 2 pair of shoes on December 26 and the confirmation emails said my address. On December 28 I received an email saying my shoes had been delivered to my street address BUT in Texas, and I live in California. They will not issue a refund and made no attempt to recover the shoes. I have hired a lawyer and don’t care if it costs me 20 times what the shoes cost.

Saks Off Fifth. I wish I could give 0 stars. I ordered some boots for Christmas for my sister, after she worn them 3 times, they have a huge hole by the seam. I called customer service and I told them the story, they sent me a shipping label to send the item back. Now they told me that they cannot give me the refund because the boots were worn and the 30 days policy expired. They don't care about their customer service and about the products quality they are selling. This is unbelievable.

I received a pair of very expensive leather pants with the seam damaged. I immediately called customer service, sent a picture, and returned the pants. The return was received on January 15. It is now Feb 10, and my credit card has still not been credited.

I purchased two cardigans a month ago when there was a 40% off promotion. The promotion code was not working and the service agent advised me to continue with the purchase and they would refund the difference afterwards as there was a technical issue. So I continued with the purchase and requested for a refund via email. The service agent told me that the refund will be reflected in my credit card within 3-5 business days.

It's a terrible experience of buying stuff from Saks Fifth. First, the quality of the shoes are not good, there have some cracks after couple of times wearing the shoes, I think it's because the glue the manufacturer used to connect the bottom of the shoe to the side are weak? Anyway, the bottom detached from the side for both side of the shoes! I request a return and took photos before I send them back. However, what's worse than the quality of the shoes is the way the customer service treated me, they basically said: "We got the returning shoes, they are in good condition, we have already send it back to you." Are you kidding me?? So their logic is if there is any damage, if they claimed they did not see it, then they are not there? Is it an insult for the customer's intelligence!

Saks Fifth Avenue, OFF Fifth Avenue, Lord & Taylor, all of the Hudson group stores how ridiculous. I placed an online order at Thanksgiving. It was a promotion that by spend so much money they'll give me $100 gift card. It is supposed to arrive by December 13th in my email. Never received it. I called them. Keep in mind each time you call him 'cause it a language barrier. You have to ask for a customer service manager that takes approximately 45 minutes to an hour. I called once a week until today. Each time they tell me they got to email it to me within 5 to 7 days.

What a horrible experience. I purchased 5x $500 gift cards for my wife. I gave them to her for Christmas. We went to return them in a store in Raleigh NC, a front desk clerk rudely told my wife, “we cannot take them back” while she proceeded to play on her phone. We spoke with customer service online who sent a refund label so that we could mail them back. They arrived Jan 2nd.

I used to shop don't stop at the store but after I pay them off I will never use the store again. They owe me money on bring friends and also making my account negative behind their services babe. I've been waiting on a refund which I have all the emails and still no refund in my account yet so I'm not a very happy camper. So individual the name Carlos ** supposed to help, I supposed to receive a roofing a long time ago and still haven't received the last one. This is just ridiculous and it's even overdrafted my account. I need a resolution.

I purchased a set of glasses ($100 for 2 glasses, not cheap!) and when they arrived I noticed they had a scratch, so I called customer service and nobody could tell me how to exchange them, since this is an international order. I have worked for department stores before and I shop a lot in Nordstrom, Hudsons Bay, Selfridges, Lane Crawford, Harrods, etc. and this is the worst customer service I have ever seen! I will certainly never purchase anything s from them again.

This store promised me a gift card with a purchase on Thanksgiving day but I never received, I was supposed to received the gift card inside the package but it was not. I called customer service to complain and they say they will send me a new one in three weeks, I wait all that long and still didn’t received. I call to complain again and they told me they will send a new one again in three weeks, it’s almost four weeks since I spoke with the second person and still didn’t receive it. It seems like they fooled me.

Ordered on 12/28, have spoken to 3 CS agents. The last time I spoke to someone was 1/14. My package has not arrived and there has been no update since the 10th. The agent is starting an investigation and the refund will take 10-14 business days to receive. Up to 3 weeks! I work for an online store and am able to open a claim and refund an order within the hour. I know $100 isn't a lot of money to them but this is terrible customer service.

I've placed an order 10 on December 22, the order was first showing as “received”, then “submitted” then it showed as “processed” meaning it is ready to ship. Then the next day I got an email saying the item I ordered is out of stock and they cancelled my order. Now 10 days later I see that amount on my card!!!! I called them asking why after 10 days it still is showing on my bank card??? The online customer service associate said that I need to provide him with the credit card information as well as the expiration date so that he can escalate the matter for the funds to be released back!! Why would I ever give him my card number when they have already charged me??

My husband bought a bag for me in this store. I decided to exchange it and next day we went to the store thinking it is going to take us just a few minutes. We have spent almost two hours waiting to exchange it. The manager kept saying that “you didn’t do a transaction with this credit card” even though the bank provided her all details of the transaction. Finally they found and resolved it after almost two hours. But this is not the worst! When my husband left to find a receipt in the car, the retail associate Fidelia mocked and laughed at my husband with her colleague behind his back. She didn’t see me standing just right next to her.

I was not going to write this review, but now I have to because I waited for the Saks customer service to help resolve my matter, about placing an order for a product that was showing available and then it got canceled from Saks saying it was not available. I spoke to multiple customer care representatives who didn’t help me out, and then finally I spoke to one in the corporate office who promised to help me out but did not, and I also tried calling her and emailed her multiple times with no answer. I was promised a gift card that I still have not received. In conclusion an absolute disappointment, and a disregard to the consumer from a corporate like Saks Fifth Avenue. Didn’t expect this!!!

So this is absolutely ridiculous. I place an order for an Armani suit. I get the email the following day that, "Your order has been cancelled". I called the customer service & they put a new order & charged my card again. So the suit comes 3 days later & guess what, it’s a different suit. So I give them a callback & they wanted to charge my card AGAIN. That is $3300 in total for an item worth $1100. And now on top of everything, I’ve deal with the hassle of return as well. Absolutely ridiculous experience. Substandard service.

I ordered a pair of shoes on Nov 30th and had a two day delivery on the item. The package never arrived! I called and the agents and Supervisor were super rude! I have yet to receive a refund or the merchandise. I called FedEx and they flat out told me that the package was lost and that I needed to contact Saks. When I called Saks the agent told me that I had a 10-14 day investigation process that could not be expedited. Needless to say I’m furious! I told the representative that I couldn’t care less about their investigation especially since FedEx has already admitted to the package being lost! Why should I the consumer be punished for a mistake that happened with a Company that I didn’t choose to deliver my item!

After being a loyal customer for years, I had 3 pairs of shoes that I had returned to Saks because they did not fit, returned to me saying they were damaged. I had only tried them at home inside and put them back in the box immediately. The shoes had no damage that I could find. I contacted Saks disputing their claim and returned the shoes again. Wouldn’t you know they sent them back again and refused to give me a refund. Again, I tried these shoes on at home and immediately put them back in the box for return. Buyers beware. I will never buy from this poorly run company again and will tell anyone asking about them.

I purchase Salvatore Ferragamo shoe on November 27, 2018 (Cyber Monday). After 9 days Saks canceled my ordered due to inventory. Same shoe was on other website for similar or little higher price but I choose to ordered on Saks. Now, I requested to offer me same discount so I can order different shoe but Saks did not. I am not happy with services Saks offered.

I have been a loyal customer for 10+ years (credit card and all). I ordered several items on Black Friday looking to take advantage of sales (I could have chosen sales at any store - would have been better off at Neiman). My box arrived 2 days later - it was open, no receipt and some metal contraption was inside that my 2 yr old son grabbed (thrilling...). 3 of the most expensive items (including a pair of sneakers - not small things!) were missing.

Please do not order or purchase anything from this store. I purchased over $1000 worth of merchandise back in October and have yet to receive the items or a credit. The items have been returned to the warehouse because they were undeliverable, which is a lie. I have called and messaged customer service at least 20 times and have spoken to managers who do absolutely nothing. Every time it’s, "You’ll receive the credit in the next few days," but nothing. I’m not sure what to do other than dispute the charge.

Glitches with orders and Saks doesn't take responsibility. It has happened to me 3 times already. I placed an order when they had a good deal (40%). Then, I received a confirmation email and all looked good. Then I wait a few days without any additional follow up emails that my item was shipped. At this point, I decided to call Saks just to hear that there was a glitch with their website and that the order was rejected and didn't get processed!!! AND WHY NOBODY NOTIFIED ME RIGHT AFTER IT HAPPENED??? Garbage Service!!! I then tell them to place the same item and they tell me that they don't have my size anymore!!! I WAS MADDDD. So, I tell them to give me the same sale for a different item as a replacement, but they said NO!!! SAKS Fifth Ave or SUKS Fifth Ave? Will never shop there again!!!

Terrible returning process, extremely rude sales. I purchased 700 dollar worth of perfume when they had a promotion, "get fifty dollar gift card when you spend more than five hundred." But the promotion was so close to Black Friday which they have a promotion for "get fifty dollar gift card when you spend a hundred and fifty." So I had a return for two of the bottles. Because there was a unused gift card involved, they have to call some gift card centre to void the card. It's not as easy as usual to do the return, but it shouldn't be that difficult either. My friend and I literally stood and waited at the reception for more than thirty minutes for the store manager to come.

After 60 minutes conversation in the phone was not able to find my order and cannot return my money until they get the order back. The order is at their distribution center. I was taught to read all of the booths and they will give me a refund in 14 business days. The customer service center workers are rude and unprofessional. This includes 3 supervisors. He gave me a number that didn’t work. I am now out of my boots and my money. Don’t purchase anything from Saks. It a nightmare. I am truly disappointed.

I ordered boots online and returned the same day! I received the shoes back a week later with packaging tape stating the shoes were worn and not returnable. I contacted Saks. They told me to send the shoes back for a review. For a second time again shoes were returned to me! Someone in receiving office put packaging tape on soles on a brand new pair of Christian Louboutin boots! Customer service is horrible. Do not buy online or from Saks!

I walked into Saks Fifth Avenue Yesterday wanting to purchase a purse. I had on work out clothes and a cap on. I am an Editor for high-end merchandise in Miami. As soon as I walked in I was immediately targeted as someone suspicious for stealing. The staff at your department store were relentless and even went as far as to say not to touch the merchandise. I could not believe it. I have purchased so many purses from this store in the past. I was appalled and just decided to leave. PLEASE NOTE: Not everyone that enters your store in work out clothes is a thief. I will never shop at your store again. Shame on you! My email is **. Maybe someone from corporate can explain to me why this happened.

Every person I spoke to told me I can make a decision on the company’s behalf!!!

I purchased on 8/23/2018, a Valentino Rockstud Wallet, and a Gucci IPad Case, and a Gucci Queen Margaret black small wallet. I received 3 pairs of Gucci sunglasses! I called immediately, and was told how sorry they were and to send the Sunglasses back, which I did. I got them back in the mail stating this was not my original order, duh! That’s why I sent them back! I have sent them back twice now, I called today, waited for over 30 min, for a supervisor to take my call.

In April, 2018 I ordered a Tuxedo shirt for a wedding. The item was on sale for $183.0. When I received the shirt, I was shocked to see that Saks Fifth Avenue sent me a used shirt wrapped in, what appears to be, a dry cleaning clear plastic bag. The shirt had a soiled collar, missing a button and looked raggedy. I called customer service within the hour, but all they had to say; “… just return it to us and we will give you a 5% discount on your next purchase”. That was the quality of Saks’s customer service!

Using a 10% OFF Moon Deal code to purchase an eye cream from Saksfifth.com. Credit card company says the purchase has been approved by the bank but the merchant cancelled it later on their own. I called the 24/7 customer service phone line to re-order and yet again the order has been canceled by Saks the 2nd time. The bank reassure my card is normal and it is Saks canceled the request for payment on both occasion. I only remember the 24/7 customer service rep reluctant to verify my credit card information and shipping address. He wasn't rushing but seems to avoid telling me the reasons why Saks refused my order. My bank told me the $1200 pending charges will fall off the system within 4 business days. If Saks does not honor Moon Deal discount code, don't participate. Saks is wasting customer's time.

I purchased a store brand suit, priced at $799. A week later, I tried to put it on, but I had to remove the numerous tags on the sleeves and other places. While removing the tags on the left sleeve, the material was torn and I could see through to the liner underneath. It turns out the thread they used to attach the tags was a better quality than the material of the suit! So, I took it back to the outlet, in Aurora Ohio, but the store manager refused to return it, exchange it, or acknowledge responsibility. He was actually insulting and threatened to call the police. I will now show the suit and tell my story to everyone willing to listen.

I bought a pair of G-Star jeans on sale, it turns out that they sent the wrong pair, knowing that the picture on the site wasn’t the jeans, this is by far the worse customer service, and advice you to go to the store instead of buying online.

I ordered a monogrammed toddler sweater and the spent uncountable phone calls and hours on hold trying to find out when it will be shipped. Asking for a manager/supervisor is a waste of time, as they do not help. They only read back what was previously recorded by the other associates. Saks does not know the meaning of Customer Service anymore. I worked for the company for 10 years many years ago, and this would never have been tolerated back then!

Look, I would love to be able to say, Welcome to Australia, Saks on 5th Avenue but the truth is you must avoid this merchant. I have tried 4 times to purchase shoes through their website, PayPal deducted the appropriate amount and each time the order failed to process. But the most frustrating thing is customer service. They replied to my first inquiry with a non-event, 'Sorry can't process order'... Ah, why, please? Even though their emails clearly state 'shipping to Australia' and shoes are 'in stock' etc. And, yes, I purchased goods online many times so I know what I’m doing. I tried again to make a purchase and this time not even a reply from customer service when the order 'failed' yet again. So now I have to wait another week for PayPal to return the money to my account. And BTW, PayPal hasn't replied to my inquiry either - are they no longer trustworthy?

I am so disappointed with SAKS customer service that I received. This company screwed me over a total of 4 times. 1. I ordered pink Ferragamo slides on the website for my vacation, they came in the mail and I was so excited, only to open the box and see they are white and gold rather than pink. 2. I call in to do a refund, no one tells me I can return it at the store, they send me authorization forms to send it out by mail. After doing this and phoning in, they tell me it takes 30 days to process a refund. 3. I place another order for pink slides, and days later it is cancelled telling me they've ran out of stock. 4. I phoned in and waited 40 minutes on hold, the supervisor offers me 20% off to reorder in black, I accepted the discount, and then I call in and find out they cancelled the discount.

They will not refund you if you return items. I had purchased 2 suits which came defective so I asked to return it. They sent me a label and since then all I hear is, "It will take 10-14 business days to see a refund." Been over a month. Still no refund. SCAM SCAM SCAM! Stay AWAY!!! I contacted my credit card. They refunded me right away and mentioned lots of people complain about the same issue.

This card is a scam!! The interest rate and late fees are insane, and they make it impossible for you to register online so you can pay on time or close the account!! No matter what you do or who you call, the site just says they don't recognize the information. They transfer you a million times and give ridiculous excuses that don't make any sense. They just use this to rack up debt and collect personal information. Stay away!

Had to close my account last evening. The people in their customer service dept are nastier than nastiness. When you do get someone that speaks to you as well as treats you with respect is when they are either in the Philippines or North America. I can tell when I am talking to a ** person. Some of them have no manners and speaks to you like you are a dog. They treat you according to their frame of mind. I am a ** person from another country. While some of these ** people or as they call themselves ** here can be very nice. There are times when you deal with some of them that barks at you like a damn alligator. Saks Fifth Ave employs lots of them. And they are stationed in the South. I am allergic to bad treatment. Therefore I closed my account, will pay them off and never return. Don't even ask to speak with a supervisor, you will get the same treatment. Customer relations, what a joke.

If I could give negative stars to this company... Absolutely avoid buying anything on this website. First of all, they would accuse you buying final sale item when you did not. They don't mention it in emails or order summary. So only for you to find out you try to return the item but told you cannot. The website send incorrect items to you with wrong dimensions. Both stores and call center will not help you exchange the correct one but tell you to return it Or reorder it. Worst customer service ever. Please avoid!

I purchased three items off the Saks website about two months ago. After receive I got them I decided to return the items—one was a teal blue (was suppose to be black) and the other two didn’t fit. I sent back to the warehouse with the return label they provided. After two weeks I noticed I had only been credited for one item. I called, and they said they did not know, and only one item had been returned. They opened a case and told me they’d get back to me. That was three weeks ago and I haven’t heard any update. At this point, I am assuming they will not be returning my money or issuing a gift card, and will keep the merchandise I have paid for. This is honestly the worst customer service and operations of a business I have ever come across. While Saks has struggled in recent years, I always stood by their side but after this I no longer will.

I bought 2 jackets at Saks here in Mc Lean Virginia, and just about 2 weeks later I decided to take them back without wearing them once because I felt like was not going to use them. Since I did not have my receipt at the time the sales associate told me I needed it or I can get a store credit. I said, "Ok I will come back." She said, "No worries we will accept them back anytime." I said, "You sure," and she said, "Yes – you can even give them my name" – unfortunately I did not write down her name. 2 days later I went back with my receipt and another sales associate told me, "you cannot return these items because they were final sale." Here's the trick people, everything in the store for their annual sales were final sale - That’s the way they trick you people to not having to return them.

On Tuesday I purchased an expensive necklace for my girlfriend to give her as a birthday gift on Friday. I ordered it for next day delivery so that I would receive it on Wednesday, a few days before her birthday. I was never sent a confirmation or tracking email and never received necklace on Wednesday. When I checked my account it showed that the order was processed but the expected delivery was Thursday. As that would still allow me to receive it in time for her birthday on Friday, it was not a big deal so I waited until Thursday.

I received a skirt from SAKS.com, and it did not fit, so I immediately returned it on June 18, 2018. SAKS Return Goods in Tennessee received it back on June 20, 2018. Today is June 27, 2018, and I still have not received a credit on my debit card. I called SAKS Customer Service, and was put on hold for over an hour now - I am still on hold - waiting for a supervisor. The assistant said I was only 2nd in line!!! I called my bank and they said that SAKS was holding my money, and they could give me the credit immediately when they received the skirt back - but they hold the money!!! And then they make you more frustrated by keeping you on hold for hours - with nothing but music playing!!! Their Customer Service gets a big zero!

Ordered a pair of shoes to be sent to my sister's house since I'm travelling out of town, and found out immediately after placing the order, that my sister would also not there to receive it. Literally 5 minutes after I placed the order, went on live chat to change the shipping address, and also to see if they would honor a free shipping promo code that I missed on their website banner...supposedly all good, "check back in two days as address change would need to go through their security dept. "...etc etc.

Ordered a dress, and tried to initiate a return. When I look up my order history on the website, it does not show any of my orders since 2014! As a result, if there is no return form in the package, I have no way of making a return. I have used Saks Off 5th many times since 2014, but it doesn't show up in my account. I have called about this several times, to no avail. This last time, I had to explain FOUR times that I was not talking about my Saks credit card, (which I don't use). I was told I had to initiate a return through PAYPAL! PayPal doesn't work that way, but maybe they don't know that in the overseas call center. I was then told they "were experiencing a problem with the website". I call BS on that too. They finally scheduled a FedEx pick-up for me. Let us hope I actually get this refund. They have lost a good customer, because I will not order from them again.

Can't get my money back for 3 weeks for defective and misleading item description! I bought a fur vest on sale. It took them forever to ship it, but they charged my card right away. When received it was knitted (it wasn't in the description) and it had a bald patch. Had to returned it. They have received my return on April 30 (I have a tracking number). Yesterday May 21 I called them to find out about my return status (I still haven't received my money back). Guy on the phone said it will take 7-10 business days to investigate it. So it's been 3 weeks plus another 2 weeks (maybe more). And we are talking about $400. I have submitted a review for this product on their website. But guess what? You can't see any reviews for any products at all there.

5/4 place $1,700 order, 5/5 FedEx releases box with no signature. Box is stolen, 5/6 neighbors bring me empty box ditched in their yard. I call Saks to notify. 5/14 refund approved. 5/21 no money. Was told account was expedited by Jocelyn: then told it wouldn’t be 3-5 days then another 10-14 days. Mind you I’ve repurchased all items and now am paying interest on both with no idea where my money is. I want it now.

Never order online from #Saks Fifth Avenue! They will send you sale merchandise that is DEFECTIVE and refuse to respond to your emails! You can call them, you can email them and it will be impossible to return defective merchandise! And forget about getting defective merchandise REPLACED because they "do not have the capability" to replace or exchange defective merchandise! I have voice recordings proving this as well as one email response I actually got! Out of 5 emails I send, I received one response telling me this. #SaksFifthAvenue has the WORST customer service I have encountered in at least 15 years! Do not ORDER ONLINE... Only in person where you can see the merchandise, if at all!

I bought a jacket for $995.00 on Saks.com website, but unfortunately, it was small for me so I decided to return it to the actual store on 5th Ave. I did return a jacket and they gave a "Merchandise Credit" card and the receipt with it. Also, I've got an email with the same receipt. The number on the electronic receipt as well as on paper receipt as well as on the card is the same

Versace's Metallic Medusa SHWR Slides/Silver - Return policy is ridiculous! Especially if you are making a purchase for a gift. 30 days is not enough time considering people have busy lives. Also, when you go to exchange the product is out of stock. Therefore, you do not get full credit for your purchase. I basically out of $100 dollars. I recommend you shop and spend your money elsewhere (Nordstrom). Needless to say I placed 4 calls to customer service 'cause their computers were down.

I was so thrilled to discover that Saks Fifth Avenue had my Gucci slides in stock and after placing my first order, I was sure hoping they would come just in time... Nope, not at all! So two days later, I received an email stating that my order has been “Cancelled”! Well of course it contained no explanation... Meanwhile a pre-authorization hold was posted on my credit card at the time of order. I was a little confused and somewhat concerned, but nevertheless I figured I'll wait until my pre-authorization hold is cleared, funds are returned and order my Gucci slides again using a different card.

Saks Off Fifth website completely lies on delivery times. I ordered a rush delivery, which their website promises in 3-7 business days for $50, and it came well after that time. When I called about it, an extremely rude customer service rep told me I hadn't read the website properly (I had). As it turns out, their "delivery promise" only counts after it's shipped to their international hub site. So, it took a week and a half to get to their hub site and then another 3-7 business days to get from their hub site to my address in Canada. This is the same amount of time it would take if I hadn't paid $50. Incredibly disrespectful on the phone and refused to give me my money back, despite the fact that there is no warning about "processing time" anywhere on their website. Terrible experience.

ZERO STARS INTENDED. I never even imagined that I should check the reviews for a company named SaksOff5th Avenue, and wouldn't have believed them anyway. I grew up really enjoying shopping at Saks Fifth avenue. So living far away from my beloved New York City, I was happy to shop online with a name I trusted and has items I'm accustomed to.

Okay let me tell my story. Back in Nov. 2017, I had order a watch online. The total come out 1,500 dollars, everything is fine, only at that time there is a promotion going on, because, it close to xmas. So if you spend 1,500 you get a 250 dollars gift card. End up they never send me a gift card. So I called the customer service the # 18775517257 spoke to at least 15 different people. None of them can help me. All they do run around. Finally they said it already send it out. 3 weeks later I call back and they claim is ready been use in Texas. This corporation or Saks Fifth Avenue is a rip off and they are very rude. Warning. Do not open account or shop from Saks. I am going to close my account. Do not shop from Saks.

I've purchased a Citizen watch from Macy's for less than 200$, but, the associate stamped my warranty without even asking, but Saks obviously have their owns rules!

I purchased Coach Metropolitan brief online and received the bag with no tags, dustbag or any other proof that this is actually new bag. It seems like the bag has been previously used. I brought up this issue and was offered 15% discount. Once accepted - it is 3 weeks already and no discount or refund has ever been credit to my account. I sent 5 or 6 emails to their so-called customer service center and none of those has been answered. ZARA and H&M offer way better service than this “luxury” nightmare. First and last experience dealing with them...

I purchased a Canali suit and received an Armani Collezioni suit. The difference in price is pretty substantial. I’m currently on the phone right now trying to resolve this. Will never shop at Saks again.

This is the first time I have tried to order from Saks and to say I am disappointed is an understatement. I added a pair of shoes to my waitlist. I was notified that the shoes were found and I placed an order. 4 days later I had heard nothing so I called. They told me the fulfillment center did not have the shoes, something I would not have known if I had not called. Meanwhile a pending credit was sitting on my charge card. So I was told that there were stores that had it so they placed a store locator order. I called this morning again to check to see what store they would be coming from. I was told that 3 stores show one pair, but that is not real time so they in fact may not be available. I will have to wait to see if one of the stores has the shoes. I have NEVER had an experience like this. Quite not sure what to do from here except hope that there is in fact a pair somewhere out there.

I recently purchased a wallet with a chain and link attached to it and I'd expect a $200 wallet to be able to maintain itself. However first the link mechanism broke followed by the chain itself a couple of weeks after; all with mild day to day use in a couple of months of ownership. Very disappointment craftsmanship.

I saw a coat that I ordered online and the description said "dark brown." When I received the first coat the manufacturer tag clearly said black with the Saks tag calling it dark brown. It was black. I reordered. Once again via customer service (imagine that) and again a black coat arrived!!! I called a store and had them check to see which store actually had a brown coat in stock as I wanted them to put "eyes" on the coat to verify it was indeed brown before paying again for another coat.

I made an online purchase at the beginning of December 2017 and the items did not fit so I returned them immediately. Instead of receiving a credit to my original form of payment I was sent a gift card, so I immediately called Saks Customer Service (12/18/2017) to have the gift card nullified and have my original form of payment credited and I was told that it would take 7-10 days for the credit to appear. On 1/2/2018 I called back because I had not received the credit and was again told that it would be credited in 3-5 days. On 1/8 I called again and was told it would take another 1-2 days. On 1/16 I phoned again and was told that the supervisor was going to manually release the funds and I should see the credit within 24 hours.

I spent $786.60 dollars on some RED Versace Loafers on Saks.com, as a gift for someone else. They sent me BLUE ones. When I called to tell them of their mistake they advised that in order to get the right color I would have to pay for another pair, and they would treat the original order as a return. They told me a return could take up to two weeks to process before I was refunded my 786.60. Mind you THEY made a mistake. They sent my call to a digital supervisor who told me she would expedite the return.

Buy at your own peril and be prepared for the worst shopping experience ever. Aside from waiting weeks for my order to be delivered and even running the risk of having my items canceled with absolutely no warning - you just may end up receiving used merchandise. Received a bag that was obviously used and returned from these guys. Refunds may never happen and I am in the process of filing my payment as a fraudulent charge. Very frustrating company to deal with.

This company only care for your money. They will take your money and cancel your order and make you wait for 2 to 3 days before you receive your money. The worse part of it all is that, They knew that they don't have that item in stock and don't even care to remove it from the site. And as soon as you place an order on that item, they will send you a confirmation Email that your order have been approved, then they will take your money, the next day, you will receive an Email that your order have been canceled. When you ask for your money, they will you to wait for 24 to 48 hours. Well it took them 2 minutes to take your money from your account and 24 to 48 hours to get your money back. Try talking to the customer service about the issue and they are so rude and very impatience.

I purchased two pair of pants on the SAME DAY. I and my son tried to return them within a week with all the tags and labels still attached. The Manager Mark issued return for one pair, and took BOTH pairs of pants from my son and claimed the other pair were already returned and he cannot issue a return credit. I had to go to the store and ask to find Mark and explain that I paid for two pairs. Mark took the pants, I paid for from my son, and only issued credit for one pair. Mark also gave my son his card to tell me who took my pants from him!

I returned 2 items purchased online totaling $309.11. The warehouse received these items August 10, 2017 as described to me by an agent on the phone from Saks. But they have no idea why credit services will not process my return to my Saks Card. They are clueless and I cannot get my money back. Too bad customers have faith in high end stores like Saks and probably will not read the reviews posted here until something happens to them. Spread the word.

I have tried to order the same item 5 times, each time the order has been cancelled. I have called customer service each time, they informed me there was no problem with the credit card. I then called the billing office (2 hours on hold and dropped calls). They said there was a hold on the credit card and would look into it, never happened. I started the entire process and tried again. Was told that there is a problem (what?). Since I have been a customer for more than 30 years and have never missed a payment I have no idea what the issue is and apparently neither does the company. They have the worst customer service, no wonder they are in financial trouble.

I normally do not take the time to make reviews like this, but as a consumer who does a lot of online shopping, I will say Saks Fifth Avenue is by far the worst when it comes to customer service. I would recommend you go to any competitor store if they have the item you need (Nordstrom, Bloomingdales, Zappos, Neiman Marcus) as their customer service far surpasses Saks Fifth Avenue.

Worst customer service I have ever experienced. To begin with I bought a pair of super expensive denim jeans in Las Vegas. I was going through some bad times and saw these jeans. I just felt like buying them. Anyhow I had buyers remorse and I decided to return them 2 days late. Well I go to the store in Scottsdale and they would not return them. I even talked to the Manager. Nope cannot return. The manager said there was darker lines in certain areas. I told the idiot that is the way they make designer jeans. Of course that store did not sell those jeans so I could not show him on another pair that is the way they are made. I believe it is called whiskering. I also had all tags on and receipt. I was so upset I started crying though I did not cry in front of them but I did cry in front of my hubby. Never ever would I buy anything from their store again. Will never ever walk in their store again.

I ordered a pair of Ugg slippers on November 14, 2017. It's now 12/29/17 and I still do not have the Uggs! I plan ahead and order early so that this never happens to me and what does Saks do? My attempts at emailing them were futile. It took the company forever to reply to just one email in which they were extremely cocky and not helpful in the least bit. My item has been sitting in Nashville TN since 11/16/17 according to tracking. Customer service via Saks was rude and not willing in any way to compensate me or even RETURN MY OWN MONEY that they've had since 11/14/17, yet I still have not received the product that I paid for. Stay away from Saks. This is absolutely unacceptable. I'm sticking with Nordstrom and Nordstrom Rack. Impeccable service, EVERY SINGLE TIME. I'm also reporting Saks to the BBB. Beware.

So disappointed in the service I’ve received from Saks. I WILL NOT be shopping with this company again. I ordered something from Saks on the December 25, 2017. 2 days later, I received an email saying that my order was cancelled. I called the customer service team and spoke with Marketa. She stated they cancelled it because they could not verify my identity. She also stated someone tried to call and verify. Not true!!! No one called! I then called my bank and they verified Saks had in fact charged my account $236.01. I’ve spent 3 hours and 6 calls trying to get a refund for an order that Saks canceled? I’ve decided to report this issue to my bank as a FRAUDULENT charge. This is the 4th time I’ve experienced this issue with Saks. I encourage anyone who has experienced this type of nonsense to call your bank or credit card company.

It’s been a horrible and highly disappointing experience shopping with Saks Fifth Avenue. I have placed four orders over the period of last month and every time something has gone up. I have never seen worse customer service in my life before this company. The representative or supervisor whoever you talk to just hangs up the phone when you ask them for a tough question or some kind of confirmation. The representatives keep on lying and wasting time for no reason. I feel cheated and disrespected personally as the people on other side of line feel that our time is not valuable.

I ordered a Coach skinny continental wallet, and on the site it shows the interior of the wallet to be a bright neon pink colour, however the one I received the interior of the wallet was black! Quite disappointed as I was so excited to receive the wallet! Initially it was out of stock but once it's back in stock again I immediately placed my order! Ended up the product I got was not the one shown on the website. I thought Saks was known to be a reputable retailer who is known for luxury goods??? And you can clearly see that the size of the clasp are different?! It's obviously two different wallets?!

When my online order arrived, the packaging was damaged and an item was missing. I called their Customer Service. 'We're here to help' the website states. No they're not! I was on hold for nearly 90 minutes. (Other reviewers have had the same problem). When someone eventually picked up my call, all they could do was to initiate an 'investigation'. I was told I'd hear back in 3 to 5 days. Needless to say I didn't. So now I'm out 80 bucks and down one Christmas gift. Can't wait to hear some more of their elevator hold music!

This company almost drove me to a mental meltdown, I tried to place my order 10 times, finally I used a different card and got the transaction placed. I thought my worries were over, HA! They had just begun. I was charged 3 times so my account was on overdraft, I received the 1 package and it was a used Movado that was thrown in a Saks Fifth Ave. box. This is not my 1st Movado, I know how they're supposed to be packaged, when I demanded to get a refund they kept telling me it will take close to a week. How can I possibly wait when it's the holidays and you guys have put me in the rears with all the charges, they had no empathy at all. I will never make a purchase from Saks and I will warn everyone I can using social media/word of mouth. However I cannot to make any purchases from these heartless thieves ever again.

Horrible online experience, ordered Christmas present, receive order confirmation, logged back in to see ship status which was posted as 3 days later then 3 days later received email stating they could not fulfill. Now I cannot find on other sites where it was available... Do not use or ask. They apparently still do not have their online ordering up to date for year 2017 as other companies do.

I order a purse for my wife for Christmas 11/26. They canceled my order and didn’t even have the decency to try to contact me. I called up and they apologized and assured me they have the purse in stock at one of their stores and will ship it rush at no additional charge. I later get an email, informing me my order is yet again canceled. I call in to confirm and I’m told very matter of factly that it is sold out and there is nothing they can do. Great service! Very disappointing.

When I ordered a pair of earrings for a gift for my wife on November 28th...I figured I had plenty of time for Christmas, especially since I was dealing with a very reliable upscale vendor like Saks Fifth Ave. Apparently NOT. The website still shows the latest ship date of December 7th. Here it is December 14th and it's still not shipped. I inquired via customer support and all they can tell me is... The reason it didn't ship is because they have not received it from their supplier. Well that does not do me any good. Christmas is days away and now I don't have a gift for my wife. Support offered no recourse, no alternative, no help whatsoever. I am very frustrated and dissatisfied with Saks overall experience. Saks overcharges and someone pays because they figure you're getting good quality and great customer service. Very far from the truth!!

Awful customer service. The website doesn't work. A $63 sweater came out $90 at checkout for no reason. I call their toll free number three times and waited for 10 minutes each time. No one answered the call as if the phone doesn't exist. Never visit this store!

You think you are ordering from a reputable retailer who is known for luxury goods. Well... not if you never get your items. They will "place" your order and wait a week or so before they let you know it is out of stock. I dunno about everyone else, but when I drop a good amount of money on something I expect to be informed about my order, receive my order within reasonable time and have decent customer service. Saks offers none of that. You wanna sell luxury goods, Saks? How about you get your customer service and product inventory a lil fancier huh.

My father recently passed away before Thanksgiving, I made a purchase on November 24th, 2017 on the Saks Fifth Ave website and even paid for next business day shipping which told me my order will be delivered by November 29th. Today is November 28th, my online order is still under "submitted" so I called Customer Service and they were of no help, transferred me to credit and told me to wait 10 minutes to call Credit since they were not open yet -- fine I waited and called back and Credit told me I needed to be transferred to Dot Com but during the transfer I was disconnected. I called back and spoke to Customer Service again and asked for Dot Com, the lady told me she is Dot Com and would be able to assist me.

I ordered Gucci stockings. Was given delivery date then nothing for almost two weeks. Called 3 times. Finally told order cancelled. Second time I order a dress on sale, week goes by. I call. I'm told order still processing. 2nd week I'm told order is ready. I should be getting a tracking number any day now. 3rd week I call. I'm told order was canceled today, meanwhile I'm the one that has initiated contact with customer's service. Who by the way sound confused and unsure of what they are doing. For Saks this quality is appalling! Never again. So 24 days later I'm told my order has been cancelled and this is the 2nd time is happened in succession.

I used to be a faithful shopper to this company, till one day they decided not to refund my money back. I'm not only talking about $3. The item amount was $695. So a return was made. After a month of not hearing anything back from them I decided to call and find out what was going on, all I got was "Oh sorry about the inconvenience. Let me file a claim for you". I was told to wait 14 days in order for me to receive my money back. 14 days went by I called again, I got the same crap over and over. So far it's been 2 months of calling and I always get the apology and will work on it. Is it time for me to take it to the next level and sue the company? Don't buy from this company. They steal people's money.

Although you think you're saving a bunch of money on what you think is a great deal, it is definitely not worth your money and especially your time. Be prepared to get to know what online shopping should never be like: Your orders will be cancelled constantly. Each time you will speak to a very incompetent customer service representative with bad English, and you will be given a different reason why your each order was cancelled.

Bought online. Had wrong size written down by Saks. Gave as gift so had no idea. Over 30 days since ordered so they won't do anything at all. Really bad customer service. Jimmy Choo Slip-On Stiletto Booties 0400093981472. Size: 38.5 (8.5). It's really size 8!!! Guess I should not trust what is written ever!

This is what I attempted to send to Saks Customer Service email address. It is so fitting, it came back as a bad address, and I got it off their own website! Here is my letter, sent today October 27: "I ordered shoes for an important event that I am flying to Texas for on October 28 early am. The shoes are for the special event. Order date: October 17; Estimated arrival date: October 25. During the wait, I never received an email from Saks telling me the package was on the way, or giving me a tracking number. I finally went on your website to make sure the order was actually placed!

After purchase two tuxedos and returning them for over 5 weeks, they still have not credit my account. I call every week and the customer services representatives confirms items were received and would process the credit to my credit card. This has continued to happen every time I call. They give me a reference number and advise me to wait 5 to 7 business days and credit will be processed. When I call again 7 days after the customer service representative says that the previous representative did not send the request. This same information has been given to me 4 different times. I am so frustrated and will not recommend for anyone to use this company again. It is very unfortunate that no one from corporate address this poor customer service.

On October 13th, I purchased Burberry puffer parka coat for $625. I haven't seen this kind of price on the coat for 20 years. So I bought it. And day after they changed the description of the item and two days later, they changed the picture of the item. They changed it from fox fur trim coat to cardigan. On October 24th I received the CARDIGAN. If the company made a mistake of putting wrong price of the item, they should contact the customer and say they are sorry. They simply changed the description of the item and picture of the item, and send different item. What they didn't know was I took a screenshots of every single incidents of Saks Fifth Ave. I am not going to spend my money to support dishonest company. No one should.

On September 15, 2017 I ordered 5 pairs of jeans from Saks Fifth online. 2 pairs didn't fit and I returned them using provided return label. On September 29 I received email that both pairs are received by return department and that credit was issued. After checking my credit card account I didn't find any credit. Four phone calls and multiple ignored emails I still unable to get my money back.

I placed an order on 10/9... Shipping Rush and registered the account. They sent me a confirmation of the order, but when I went on the account it said I had no order history! So I called them today 10/19 to find out where order is. They said they are looking for the item and as soon as they find the items they will ship. What does that mean? Do they not have inventory? My Credit card has been charged. Total scam... Buyer beware. The prices might be good but it won't matter if the order does not arrive.

It's unbelievable that a retail corporation worth billions would have the most unprofessional customer service representatives. It's like they're trained to say, "Hi, Welcome to Saks Fifth Avenue." and that is it. I called NYC Brookfield over four times. (I'm actually still on the phone trying to find a particular Moncler kids jacket) I even started off by chatting online with a stylist from the location and I asked did they have the Moncler Mocha jacket in Big girls and if so what sizes do they have available?

** your billing department! I wasted whole weekend and spent $4000+ on this stupid website, ** you!!! They continuously canceled my several orders and just sent me emails. Said that my credit card authorization things. The ** ridiculous thing is that my single dress belt order were admitted but other orders like suits and T-shirts were all being canceled, and suits were even out of stock when I try to reorder them. ** you! Without suits why I bought those accessories? Afraid of fraud? Then don't do these ** businesses again. You are wasting your God's precious time.

I ordered 3 shirts from Saks Fifth Avenue from internet. I was going to receive them 9/18/2017. I did not receive the items or any other info thru e-mail or call. 9/25/2017 I called them. After 20 minutes waiting Customer service rep. told me they were sorry, he did not know what happened, my items were ready to ship but it was not going to ship and they were going to let me know when it is shipped. I told him I was going to wait 24 hours. If I do not get any e-mail or call from them I was dispute the charges to my credit card. I still did not hear from them. I think they have serious problems. I will never buy anything from them again.

I purchased online order. Received two boxes with complete wrong items-someone else's and called them to report. They told me to put return label and send it all back in one box and I will get $25 gift card and a refund since I have to order again. I waited for two and half months for a refund and received only gift card. I ended up opening a claim on PayPal since I paid thru them and the company just send confirmation that the package was delivered. I have confirmation that the package was returned but I lost battle with the company thru paypal since I didn't open the claim before returning the package. I am out of $134 of my own money which I paid, returned the items wrong order value over $300 and that was it.

I've been using Saks for several years and they suddenly keep cancelling my order. I contacted the customer service several times and they told me that their security team would contact me to verify the shipping address, and once it is confirmed, the items I ordered would be processed. However, I never received a call from their security service, and my order got cancelled again. I placed order again and tried to contact several times to confirm the order but all I heard from them is that their security team would contact me again. I asked them to transfer my call to the security team, but they said it was not allowed.