R+L Carriers Reviews

For the last 3 years I've regularly purchased a large item from Office Depot, delivered via freight. Evidently Office Depot recently switched their freight carrier to R&L... a very bad business decision that Office Depot will probably lose my business over. They may be saving a few bucks using R&L, who are far inferior to the 2 prior freight companies who were professional & had competent employees!

After reading many of these reviews, I was very nervous about my shipment arriving in one piece or even at all. However I am very glad to report that I had zero issues with R&L. They delivered my package when they said they would. I received a call from the driver about 45 minutes before he arrived. He even unloaded my packages right into my truck, 4 separate parts weighing 115 lbs a piece. I was very satisfied and have absolutely nothing to complain about from this company. I should mention that I live in South Georgia. I guess the individual truck drivers make all the difference. If you are like me and worried about your packages, based on my experience I would say you have nothing to worry about.

Our Company will never use R L Carriers again. The service and the drivers are subpar and I am tired of bad service. This has occurred several times. The last call was ** where we called in the morning of the 27th of June and specifically requested delivery after 4PM and was told the driver would receive that message because this company will not go down our commercial driveway and we need to pull a technician off a job to assist their driver. The driver called at 245 and said he was on the way. I told Frank that we don't have anyone there until 4PM and he said he had to be somewhere else at 4 and said he would call the office and call back. He never did and at 4PM I called the 800 number and after looking it up they told me he was now going to come between 5 and 6. After I took one of my techs off a job to come and sit in the driveway for nothing. We will never use this company again.

Got my shipment for a pool heater today (roughly 200LB item) and the driver refused to bring it closer to my garage because it was against company policy so he dropped it off at curbside (sidewalk). He got very defensive and rude when I asked him if he can bring it closer, from there, everything went downhill. I had to find ways to push this heater into my garage from the sidewalk. This was my first time using RL Carriers and so I tried asking him questions about what I can/can't do. He tried to answer but was very rude and short temper; in a very condescending way, which was not helpful at all.

The delivery driver was rude, refused to deliver items inside because he said it wasn't possible. Had pallets like that delivered before and they got them inside no problem. Clearly just didn't feel like putting in any physical effort. Worst experience ever. He left the items outside in the rain with nothing to cover them in a downtown highly populated area.

Most of you who know me know that I complain little on Facebook, but today, I'm compelled to let everyone know of the way I've been treated by a company and to warn others to beware. I've been a happy customer for many years, nearly 20 in fact. R+L Carriers is a great company to do business with UNTIL there's a problem. We received a damaged item from them weeks ago, and the response to my issue has been nothing short of abysmal. I've called numerous times to the local hub, as well corporate and have to date, I've simply left unreturned messages. This image is costing me and my family more than $2,000 out of pocket and I want the world to know the story.

I too ordered a massage chair and once unboxed, found it to have damage. Tried to resolve with EBAY and they credited my account but I had small window to return. They sent me a USPS label to return a 187 pound chair! Contacted R L. They sent a driver out next day, no quote up front or anything. I noticed I put the wrong return address on the waybill, contacted them and sent updated address. They didn't do anything and it got shipped to CA instead of GA from TX. Bill was more than cost of chair. No response on requested difference of bill for GA and CA. I really think they are in business with Factory direct because they mentioned they do lot of business with them. That same massage chair has probably more miles cross country and they collect the shipping fees over and over. I will never use them again and suggest no one else does.

I hired R&L Carriers, doing business as You Crate, to provide moving crates and services for residential household items. They agreed to deliver 2 crates suitable for that purpose and charged me $1486 for pick up in Danville, IN and delivery in Laguna Woods, CA. On March 10, 2017, they delivered two "crates" that they claimed were suitable; they were not. They were comprised of 6 rotten pieces of plywood held together with metal clamps, with large holes and no way to secure contents. (Have photos.) Due to the size of the large crate, it was delivered on the driveway, and exposed to winter weather of rain and snow.

Please do yourself a favour and don't use RL Carriers for your shipping needs. It's been two weeks and the package barely made it halfway and now it's disappeared altogether. They try to locate it but can't seem to find it.

The worst trucking company I have ever dealt with. I will never deal with this company ever again. They are rude and their phone operators give inaccurate info on the load. Also they have no supervision after 5pm. I myself am a truck driver. And if I pulled 1/8th of the crap they did I would be fired. My company besides being a trucking company, we are also a freight liner dealership. Our broker was informed of what happened and will be looking for another carrier. There's a lot better companies out there. Just do your research.

The delivery guy is terrible... We ordered a massage chair on eBay from Factory Direct Wholesale. This is the second chair we ordered in two weeks. This is the same delivery guy came the first time. I saw the truck arrived and unload the item and told him to put it in my garage. Second time, I was home all morning and did not see the truck arrived, and he did not even push the door bell to let me know he is here and he just unload the over two hundred lbs box on my driveway. When I saw the box on my driveway and he still outside so I asked him to put it in my garage and he just drove away.

This was the worst freight company I have ever dealt with. Actually it is one of the most unprofessional businesses I have ever worked with. The delivery guy was incredibly rude, borderline nasty. I will never use this company again and strongly discourage anyone else to waste their time and money on them. The product did arrive in good condition. At least there was that!

I ordered some step bars for my truck and the makers N-Fab use this carrier service for some reason. I received a call from R&L representative saying they will be delivering my package the next day. The next day rolls around and about 11am I receive another call stating the delivery driver was hospitalized and probably wouldn't get delivered that day. They said possibly late that day or early next morning. All good... Accidents happen. I took another day off work to be home to receive my step bars. My home is gated and fully fenced with my dogs roaming free inside. Thus why I have to be home to open the gate.

We sent a $5000 sign across the country using this Carrier. One of their employees drove a forklift through the wood crate into the sign, completely destroying it. The crate was properly marked and packaged, and insured. The customer refused the package because it was obvious there was serious damage, it the crate and sign were returned to us. We took several photos of the damaged crate and sign, and filed a claim. They refused to pay the claim, so I have filed a small claims lawsuit to pay for the sign, since we had to make a replacement sign. Do not do business with this company. They are crooks!!! This is the fourth sign they have destroyed through negligence and stupidity. We have transferred all our freight business to another carrier.

We ordered a door and our manufacturer sent us an email telling us to thoroughly examine our package and open it before signing to make sure our door was in good shape. When delivered, the RL driver would not let us touch our package, either to open it or check the contents, until we first signed their legal document stating that the package was delivered in good condition. The corner of the box was obviously damaged (crushed) and the top had black track marks across it with rips in the box. The driver said signing only meant he was there and did not mean we were happy. Wrong, the document clearly stated we accepted the package in good condition. Once we signed, we would no longer have any legal recourse.

R+L delivered a dresser to my house in NJ today and left before I had a chance to inspect the furniture... It's as if they knew it was damaged and wanted to get out of there as soon as possible. I am very disappointed in your service and am contacting the furniture company to advise them not to employ your services in the future.

This company is beyond uncaring and unhelpful. I purchased a very expensive glass kiln and when I unpacked it the control panel box was badly damaged. I took pictures and saved all of the packaging and it was very clear that the damage was caused during shipping. The paint from the panel had transferred onto the inside of the cardboard packaging and the pallet it came on was broken on the same side as the damage from some type of impact. They refused to come out and look at it and after two months they flat denied the claim.

I hired R&L to move an 850 lb pallet of transaxles. They picked it up and their tracking on their website says it made it to Phx but they never delivered it to me. I called to see where it is and I'm told they don't know. I make at least 10 different calls and everyone at the company says it will turn up. For days not a single person will even make a phone call to try and find it.

After reading the reviews I was pretty nervous about my gun safe being delivered by this carrier. Knowing they probably deliver thousands of items weekly I wanted to give those of you considering using them (or if your seller uses them) some other perspective. Driver was on the money - called me an about 45 minutes before he arrived. Asked directions and wanted to be sure he could get his tractor trailer in/out of the neighborhood, which I thought was a fair question. He arrived on time, didn't rush me through inspecting the item and was a pleasure to talk to. I unpackaged the item, found it was undamaged, slipped the box back over the safe and my neighbor I slid it off the lift gate. No muss, no fuss. Really couldn't have gone smoother. Maybe the terminal or individual driver is what makes the difference, but getting the delivery out of the Pittston, PA terminal proved hassle free.

We purchased a motor online and the shipper chose to use R+L as their carrier. The shipper sent us pictures of the motor before it was sent and we have pictures of when it was delivered. As it was coming off the truck my husband noticed damage to the upper intake manifold and brought the driver's attention to it. His response was "This didn't happen while I was shipping this, I need you to sign for this and then you can take it up with the carrier company". He would not give us a chance to mark that it was damaged and was very unhelpful.

I hired R&L to deliver a used machine I purchased for $2500.00. It was damaged beyond repair during shipment. I called them immediately and explained the damage. I put in a claim along with documents of payment and pictures of the damaged machine. They agreed it was their fault, yet will only pay $80.00 (10 cents per weight, 800 lbs). I am at a loss for words to describe my frustration. I am only trying to get the money I lost due to their negligence. Their blatant lack of care in addressing the damage and subsequent claim has left a feeling of violation. This assured me that R+L Carriers have no pride in what they do, and have the legal ability to damage whatever they ship beyond repair and not be held responsible. I wish I had read more reviews about this company before hiring them. I will never hire them again, nor would I recommend R&L Carriers to anyone. After reading others' similar experiences, I'm looking forward to a class action lawsuit.

Shipped a 2'x4" 170lb pallet from South Bend IN to Detroit MI. A 4 hour drive (if you are taking your time). The freight was shown to arrive in Detroit: "Shipment en route. EDI Status: Arrived at Terminal Location DETROIT, MI EDI User 3/3/2016 4:49 AM EDI User 3/3/2016 5:02 AM". From this point the freight simply vanished into thin air! The only thing CTI customer service will tell me is that it MAY have been delivered incorrectly to some other customer. They will NOT get on the phone to find this freight. Their response is to simply file a claim and be done with it.

R+L Carriers out of Youngstown is Good to Go! This is my second delivery from R+L Carriers Youngstown terminal. I am in Pittsburgh and both deliveries were excellent. First one in 2014, second one today. These were palleted Westin HDX grille guards, which can be bent up in transit if not secured. Both were perfect. Dispatch gave me a window of 11-4. Driver called 1 hr ahead of arrival. Arrived 1hr 20 m later. Clean and professional. Cannot comment on other terminals, but these guys are good to go.

We ordered a machine from China and the salesman stated it would arrive in 30 days. After 45 days the salesman was called and asked where is our machine??? He said at the port in New York. Why in the hell would it go to New York instead of directly to the Port of Charleston or Savannah? Makes no sense. The import guy made it sound like it would be coming directly to Charleston. Finally the call came that it had arrived in Piedmont, SC and was ready for pick up. Got all things in place to pick up machine (this machine weighs 4000 pounds. So it was no easy feat to plan the move. Arrive at terminal to pick up machine and it’s not freaking there. It is at the port in Savannah. What happened? The guy responds, “I don't know.” They don't know their ** from a hole in the ground. Please help put these people out of business. NEVER USE R&L CARRIERS. PLEASE.

TO ANYONE WHO READS THIS DO NOT, DO NOT USE R&L SHIPPING! Well my wife ordered a transmission and was supposedly shipped from El Paso, Texas to Richmond, Virginia but somehow got LOST. Yes LOST in Atlanta, Georgia for not 1, not 2, but yes 3 days! My wife made repeated calls and always got the same reply. "Let me check on that and I'll call you back," was the repeated response. So I (not at my best by now, I'll be the first to admit) call them and get the same response and unsatisfied with that ask to speak to the supervisor.

I was contacted by their dispatch scheduler, and wasn't there to pick up my phone. She left a message which I couldn't understand. I called back and told her my name address etc. She said she needed the number she left on my voicemail. I couldn't understand it! So I called back, was put on hold several times and she finally looked me up and then scheduled me for 4 days later. Ok sound good! Except when they showed up she sent out a 43' trailer with no lift gate. I paid extra for the lift gate option because I had a window get cracked in the past. The driver called me and ask if I'd come down and meet him to pick up the window on my own. I refused, and told him I'll wait until they ship it to my house like I paid for.

On January 11, 2016 I've placed an order for a large safe from Costco. On Friday, January 22, 2016 I finally received a scheduling call from the freight company, R&L Carrier advising me that the item will be delivered curb side on Monday, January 25, 2016 between 1:00pm - 5:00pm CST. My husband took the day off work to inspect the item upon arrival and my neighbor also took the day off work to assist us with moving this heavy item into our house.

My company shipped a new, $172,000 piece of equipment to a customer using R & L. The machine was bolted to a heavy skid and crated. R & L tipped over the machine/crate, destroying the crate and damaging the machine to the point where it could not be used or repaired. In spite of the visible damage to the crate and machine, R & L delivered the shipment to the customer who signed for the shipment as damaged. R & L has refused to take any responsibility for the damage they caused to this shipment saying the machine was improperly crated. My company has used this method of crating for years and even ships machines internationally without a problem. I strongly recommend you do NOT use R & L Carriers.

We ordered two vanities from Costco.com--over $3k worth. R&L scheduled delivery with an 8-hour (unheard of) window. Most of lower Michigan was under a winter storm advisory. We drove a half hour to our empty house (being remodeled) to meet the delivery guys. He called and said he was 5 mins away and asked if I had guys here to get it OFF his truck? WHAT??? I said "NO" and said I was just going to have them stick the vanities in the garage anyway and not into the house. He informed me we had "tailgate delivery". I said, "no, we have curbside which means you get it off the truck and either in front of the garage or in the garage." He told me "no". So I said, "well, this was a wasted trip--I don't know how you expect ME to get it off YOUR truck for you. Just forget it. I guess just take it back since I have no way of getting it off your truck."

R L Freight destroyed my package to the point it was comedic. Paying extra to ship a fragile item clearly labeled and noted in the system, and on the package, did not deter these uncaring people from beating it to a pulp. NEVER AGAIN will I use this business for shipment, I hope they get what's coming to them. Stay away if you value your items.

R L Carriers is horrible to deal with. Our shipment was on time & arrived to a "local" dock two and a half hours away from me. Up to this point service was just fine. I followed the shipment closely because I wanted it to make it before Christmas. Arrived the 21st at 8 am to the transfer dock. I called to make sure that the transfer company was ready and willing to bring the shipment to me. They assured me that there was room on their transfer truck and then they could get it down as soon as R L released the paperwork. They would not release the paperwork. The same thing happened for two more days.

We did two cross country freight shipments (full truckloads). They literally destroyed one shipment so badly that I had to transport myself and three employees to New Cumberland, Pennsylvania to remediate the order so it could be shipped. They lied about the damage they had done. It took 6 months (in part due to the military to whom it was supposed to ship) but also because R+L was not honest about what they had done to the shipment. It was rejected twice by the government. The other shipment had to be remediated, returned to our facility in California, from Pennsylvania and then shipped back to Pennsylvania on another carrier to avoid government imposed penalties for failure to fulfill the contract.

This company refused to deliver a product to my home because I live in the country. They were rude and insulting. They made me feel like I was a hillbilly for living in a rural area. I have received countless appliances and large shipments at my home without a problem. After a long battle with them, I agree that they could just leave the box at the end of my 1/2 mile driveway even though it weighed 400 lbs. They told me that is what it would take to deliver. I finally conceded and then they still refused to deliver my shipment. I had to dispute the charges because the original company tried to charge me for the freight to me and then back to them $480. Always ask the company you are buying from who they use for delivery and check our their reviews. This was a terrible nightmare.

R+L Carriers was selected to deliver our home appliances. They arrived and delivered 5 or 6 appliance boxes. We noted two 6" dent in the side and back of the refrigerator. They are horizontal and look suspiciously like fork lift dents. We mentioned it to the driver. He looked at the dents and made notes on his invoice. He said he would turn it in. We submitted our claim to the original vendor. The driver denied seeing any damage and his notes had been whited-out on the invoice. Couldn't believe the lack of integrity. We should have refused the whole shipment outright or taken photos of the drivers notes on the delivery. Either would have helped us. Instead, we got a measly $249 credit and a chance to help you avoid the same fate. Buyer Beware! Inspect your merchandise carefully and document everything. This organization will openly lie to avoid paying for their mishandling of your products.

R L Carriers was sent by a vendor to our warehouse to pick up a load. Our manager was not on-site at the time the driver arrived, as they did not call before arrival as we had asked. We had 2 loads shipping out that day, both with proper Bill of Ladings attached. Their driver took the wrong load. They were to pick up a load going to Louisiana, but instead picked up the load going to California. The driver supposedly checked his paperwork against the BOL, and signed off and left with the load. As soon as we realized it the next morning, we called and they said the load was in Atlanta, and would be returned to us in NC.

Worst service I have ever had. While they delivered on time, their driver was extremely rude and unhelpful. I had called their Austin location to set up delivery and informed them that I live in a rural area that has tiny roads and is very hilly and that we live on a hill. The driver arrives in a semi (the person I spoke to made notes asking for a box truck). When I asked the driver to bring it to the garage, he got upset and told me that's not his job and that he was leaving it down on the street. Obviously I got upset. Long story short, he left it sitting on the side of my drive, by the road on a pallet. I had to load it into the back of my SUV and take it to the garage myself.

R+L Carriers delivered a large item...finally. I contacted R+L to arrange for delivery of merchandise. I was told by their dispatch that to determine the "window" for my delivery I would have to contact them at 10:30 AM on the day of delivery. I asked if I could cancel the delivery if the "window" was not acceptable. R+L said, "No, cancellation will result in a $100 fee." I had no choice, so called at 10:30 on the morning of delivery and was told that my window would be 2:00-6:00 PM. I received a call at roughly 5:00 PM and was told that the "truck broke down." The item was ultimately delivered at 7:30 PM. I wasted an entire day of vacation. And the company accepted zero responsibility. That is a dirtbag company.

R & L Carriers was horrible to deal with. Our first shipment was delayed and when we asked why we were told that the truck broke down and couldn't get there in time to transfer trucks. When we talked to the loading dock they informed us that it was not the case and the truck was just simply not unloaded when arrived, so when the other truck left in the morning to be shipped to us our shipment was not on it due to lack of care. Our second shipment has been sitting at the loading dock for 3 days and are now being told that once again they did not unload the truck and we will not receive our shipment for another 2 days.... Worst service I have ever dealt with.

My property is only 100 ft from the main avenue. Just because my street is not strictly for commercial use, they decided to charge me $40 for "Limited Access Delivery". Please make sure you read everything on the delivery slip before signing. MAKE NECESSARY CHANGES TO ORIGINAL SLIP.

My order was in R+L shippers Vallejo, CA warehouse on June 12. It is now July 8 and the order has not been delivered. They made 2 failed attempts to deliver the order of which both times the shipping manager admittedly commented that the merchandise never made in on their truck for delivery. Now 23 days have elapsed since the package was delivered to their warehouse and shipment should have been made to my home. What is so ridiculous is that the shipper, R+L Carrier, is in Vallejo, CA and the deliver address is in Pleasant Hill, CA some 15 miles away. More striking is that according to the shipper tracking log this package was shipped across country over 3,500 miles in 3 days but it has taken more than 23 days to get a distance of 15 miles. I cancelled the order.

I ordered something for my daughter's birthday. I called the company before ordering asking how long the shipping average is so I could order in time. Was told it's 3-4 days. I ordered a week early. I contacted them 5 days later. I was told it will be at terminal Friday but will not be delivered so I missed my present for my daughter's party on Sunday. I told her on her birthday party it will be here tomorrow and it was ok coz it was her actual birthday the next day. So Monday comes I call them at 10. They say they gave it to BSP shipping. They call them and say to me BSP will be calling within the hour to set a time for latter in the day.

I used shipping service from RL. I am frequently stolen some items in the shipment. They open my box and steal some stuff in box. I report to them but they haven't process for me anything. The service with guilty. Every one don't use RL service shipping.

I've encountered this company twice. In both cases they put all of the responsibility of delivering the goods on the customer, and try to implement penalty charges. The first complaint is that they give the customer a three day window of possible delivery dates and expect you to be home and available all three days. They require the customer to call on a daily basis if you would like to narrow the delivery window to 24 hours. Finally, the truck drivers are out to get you on penalty charges. On the day of my second delivery, the truck driver decided he didn't want to navigate my road again, so he gave us 5 minutes to receive the goods at the end of the road.

I have had 3 incidents with them total now and all have been negative. Last year I bought a gazebo from Home Depot. R+L damaged it so badly that we had to return it. This year I ordered a pergola from Home Depot. R+L again damaged it in transit. Home Depot was wonderful and traded out the damaged pieces for me so that I could at least keep it.

I'd give 0 stars if I could. I ordered a tub from Signature Hardware and apparently they use this company for deliveries. WHAT A NIGHTMARE. They called to schedule delivery of our tub. They told me they would be at my home between 1-5PM on a certain day. I explained we had a guard gate, gave them details and all was set. At 12:00PM on the day of delivery, I got a call from a rude, somewhat inarticulate driver. He told me that he had my tub on his truck, but he wasn't going to deliver it to me because he didn't like our guard gate because he claimed they ran his license the last time he delivered here. I have never heard of that happening, but I explained that I could not impact what my guard gate does. He said he wasn't going to deliver the tub if the gate does this. I had a whole crew here waiting for the tub, and much of our remodel depends on how the tub will be plumbed and how it will fit.

I ordered a pool filter and R L Carriers has it - was given a tracking number via email. I waited two days - a nice women called me to schedule a drop off the next day between 9am-5pm. Some had to be home to sign - ok I stayed home. Got a phone call truck driver "I'm a mile away and can't go over a bridge that has weight limit. Do you have a pick up truck?" I'm like "No. If I did why would I need delivery? I would just go pick up myself." Now I know tractor trailers come down my road - I see them filling pools with water every summer. Anyway wanting the filter I drove up the road in my SUV with 3 year old in car seat hopefully filter will fit.

Do not use them unless you are able to print money. I've used over 15+ carriers and R L far exceeds all other carriers in percentages for re-classing and re-weighing freight. The BS part about it is R L is mostly re-classing equipment to Class 200, completely unfairly. The driver here told me that the weights/measurements man at R L was bragging to him that "he was the best at re-classifying (with a smirk on his face)", implying that he knows he's ripping people off. I will never use R L again. I am disputing all their up-charges.

R-L Shipping received a shipment in Iowa on April 29 and posted a projected delivery to me in WA by 8 pm May 13th. The OL deliver status showed that it had been delivered. When not received I contacted them the 14th. It had been returned to Iowa on the 13th. When I called the vendor they were told by R-L it was still in WA and R-L would get it redirected for delivery.

We are regular customer of R+L Carriers and we have 19 stores and my shipping came to my West Hartford CT store. The driver leaves the truck in the middle of a busy road and leaves the products in front of my store and rudely asks me to sign the document or "I can put this back to my truck and drop it at my base". ** the driver who was extremely rude, and tells me that I can't bring the inventory inside the store because we didn't pay enough. We will be cancelling our service with R+L for our 19 store and by the way I want others (Facebook, twitter etc) to know how about this service.

We used RL Carriers to transport merchandise from our store in Chattanooga to Atlanta. Two of three pallets showed up on time. The third was delayed and as it turned out they simply cannot account for it whatsoever. The terminal manager in Atlanta was rude and brushed us off when we asked for assistance in locating our merchandise that was still in their possession.

I ordered a kayak through Sears online April 4th. I had to call Sears back on the 16th because there was no tracking info for the carrier they chose-- R+L carriers. I was promised that I would receive the product on the 21st. I received the tracking information a few days later, but when I tried to track it, it would just tell me that I would receive a phone call to schedule a delivery time. I never received a phone call from this company. It is now the 23rd. I called Sears back so they can find out what happened. Their rep. ** had to call R+L herself as she knew as much as I did at that point. After reading all the reviews from all the frustrated customers I was scared to even call this company with my concerns. I haven't even received a phone call from them about the delay & worried this company will damage the merchandise.

R L Carriers did an excellent job fixing what could have been a disaster for me. They had my phone number wrong from the shipper, so they couldn't get in touch with me to schedule an appointment for delivery. I finally was able to break away from my day to call them and ask about my water softener shipment, and the original window offered would have missed my appointment with the plumber who was installing it by a whole day. I explained the situation and the dispatcher ** (who stayed calm as I got upset, thinking of all the carpool arrangements, time off work arrangements, and plumbing appointments I'd have to rearrange) was able to shuffle things around so that my softener arrived just before my plumber did. My work, carpool, and plumber appointments all worked as planned. It was perfect! Thanks for your wonderful customer service. I forgot to get the driver's name, but he was thoughtful, courteous, and professional as well.

I am an account holder, and they have made so many mistakes over the last year it's horrible. First their customer service in main office is non-existent and quite honestly they will do nothing to help you. They have over billed me at least 4 times, then they will never correct and I just pay. I would like to sue them for their practices and actually did report them to the Georgia Weights and Measures because they were actually saying my shipments weighed more, but they did not. My vendor did not even want to use them anymore and was cutting me deals with UPS just so they would not have the hassle. I have been so hassled it's ridiculous. They just seem to want to quote me one thing, then either screw me by saying it weighs more (add to my invoice) or just add more on the final invoice. Plus they will not notify you when you put it on the BOL for advance delivery notice. BUT when they want your money......

Went through Freightcenter.com whose agent quoted me approx. 1,500 to crate and ship from Vegas to Hawaii, a little 300lbs standup jetski. Then after I paid, they used without my knowledge used a larger oversized crate with now an additional 61 cu/ft, charging extra 714 bucks, was threatened with legal action for additional unpaid cost. It took over a month to arrive, calling, begging for item arrival date. Crate had a lot of empty space in regard to item, mostly foam and cardboard. Beware of low quotes, then hit with a 40 -50% additional expense after. Do your homework, check all reviews, investigate BBB before this con artist rip you off.

I received an email saying that they were having trouble contacting me. I called customer service and we found out I put the wrong phone number. They corrected it and said my shipment was going to come on a Wed. I waited all day and they never came or called me. I called the next day and they said they called several times and left a note on my door, which is NOT true. So we rescheduled for Friday. They came Friday and the guy was sarcastic and rude telling me I never answer my phone and that he came twice yesterday and I wasn't home. THEY DID NOT CALL ME AND THEY DID NOT TELL ME THEY WERE COMING ON A THURSDAY. I had to provide a knife for him to get the box out. He then asked me to help carry the box because he was by himself but I am pregnancy so I didn't feel comfortable doing so. So he drag the box all the way to my door and said he can't take it in my house and left it there. Horrible experience.

After seeing a beautiful patio set, I decided to order it as a birthday gift for my mother. I was told that the order would arrive Thursday, March 12 through Tuesday, March 17. When Tuesday arrived and I still hadn't received my order, I contacted outdoor patio furniture and was told that the number that Amazon provided was an incorrect number. I had taken several days off from work anticipating the arrival of the patio set. Upon checking my Amazon account information, I found that they did have my current number as well as an old number. At that time I updated and deleted any number that was not currently attached to me. I also contacted R+L Carriers and gave them my current number along with two other numbers that I could be contacted at. It was at this time that I was told that I would be receiving a call when they were in route with my order.

R L carriers has staff that is untrained and don't know what they are doing. They gave me four different quotes to send a transmission from Florida to Montana. We agreed upon a 350.00 dollar quote and took the payment over the phone. They told me they had no record of the payment, but another employee told us they did. Then they tried to charge 1500 upon arrival for a transmission. I might as well bought another vehicle. Now they are threatening to keep the transmission and send us to collections.

As a warehouse manager I schedule 1 to 6 pickups a day, dealing with dozens of carriers. The lack of service I have received from R+L Carriers has been the absolute worst. This is the last time I will work with them. Out of the 5 to 7 times I have used them, they have yet to be on time or they don't show up at all, without a phone call. I have time-critical shipment to Germany that has been botched badly by them three times in the last two days. Friday they did a no-call, no-show, with promises of a Monday morning pick-up. Now after multiple emails and calls, they won't be in at all today. They are blaming it on the weather and sick drivers, however I have yet to experience so many problems with any carrier. Please do yourself a favor and find someone else to move your freight, it's worth paying a few dollars more.

R&L Carriers is a shoddy business. They were contracted through Freight Center by a furniture maker I hired to custom build a desk for my wife. R&L not only handled the piece so badly that it was damaged beyond repair. They went to great lengths to hide it from us. The desk was taken off the pallet after the top and back panel had been shattered. Someone from R&L flipped it upside down, stuffed the shrink wrap under, removed the original zip ties and replaced them, added strapping and just tossed the blanket over it. Then it was covered in black plastic to hide the damage. There is even a boot print on the bottom of the drawer where someone walked on it.

R&L Carriers scheduled the delivery to arrive at my house in a four-hour window on February 28. They called and canceled due to weather. We rescheduled for it to be delivered March 4, between 1 p.m. and 5 p.m., and I took off work to be present during the four-hour period as they had to have signature. When the delivery hadn't arrived by 7 p.m., I called the shipper. They did not know where the tub was and told me that it would be that delivered that night. It never was delivered and they never called to explain what the problem was.

Two shipments in two weeks and the driver could not get either correct. The last week the driver refused to bring the pallet to the curb and said he is not paid to do anything other than take it off the truck. He wanted to leave the shipment in the middle of the road and had to come back the next day to try again. This week they simply refused to make the delivery. I guess the driver was busy or lazy but he reported in the dispatch that there was nobody here to receive the shipment and just left (or never showed up). Now I tried to call and reschedule delivery and they don't even answer the phone on the weekend, so I can't reschedule for Monday, I have to wait until Monday and hopefully reschedule for Tuesday. These guys are the worst and I have to try and get my supplier to stop using them.

The shippers arrived on time, were very professional and delivered my pallet on time. Zero issues. Didn't have to make 100s of calls to find out where and when my shipment would arrive. I could track it on their website. I would recommend them.

The first time they attempted delivery, the guy called and said I'm going to leave it in the street. This was not the arrangement with the shipper. He left. I immediately called both the store I purchased the unit from and the shipper to try to arrange delivery. They both told me the next day after 2 pm. I made sure I was home by 2:00 and when I arrived home, message on machine to call them to arrange delivery. I already left work early to take delivery! I called them back, she said who ever I spoke with, didn't put it on the schedule. She scheduled me for the following day, after 12 p.m.

This deliveryman showed up without any previous call to me. He required a large driveway and stated that he could not deliver to me. I attempted to get him the room he required. He laughed, became rude, which immediately put me on the defensive. He badgered me with insults then stated he never had trouble with anyone else. Possibly because he called in advance to let them know of his needs to get product to their homes. No warning, no indication, no questions asked in advance regarding the feasibility of delivering product to my door. RUDE, RUDE, RUDE.

I own a massage and skin care center in tampa florida. The day before my delivery I get a call that instructs me to open all boxes and check for damages...even the boxes he delivered to me stated that I had to open all boxes. The driver would not allow me to open boxes nor allow me to write on the bill that he would not allow me to open boxes. I had him call "customer service" which was no more impressive than him. He was rude, insulting and very unprofessional...I will not be using their services or recommending them. I have had several shipments here and he was by far the worst. I sure hope this man is not the standard.

I had 3k worth of merchandise that was supposed to be delivered by R&L. They called me before to be home between 9am-5pm but I couldn't be home all day, so I told them to drop it in front of my garage. She said just to send her an email that I waive my signature right. I did that. When I got home there wasn't anything delivered. I checked my surveillance camera and didn't show them making a delivery. So I assumed they'll show up the next day. They didn't. I called the shipping company. Few days later R&L said they delivered and since I waived my right for a signature, they won't investigate anything.

We struggled to raise money to purchase a convection oven for our non-profit that utilizes a small commercial kitchen to produce meals for underprivileged and also support other non-profits. After months of searching, we found a commercial oven within our budget. R&L was chosen by the restaurant equipment supplier as the carrier. We did not know one carrier from the other. We were interested in the ovens. It is reasonable and customary to expect the freight to be handled appropriately and delivered without damage. Honestly, that is their business... to transport goods from place to place without destroying it. Pretty simple concept.

I've shipped and received freight with many different carriers and R&L has been by far the worst. Our latest shipment was quoted 3 days, understand it's not "guaranteed," but it arrived and sat at the local terminal for 2 days before they "called to set up an appointment" (I tried to call them first but "the computer was down"). Finally on the day of I called in early to confirm delivery, it's on the truck they claimed and gave a one hour window. It was starting to get late and I called for status and they said the driver didn't bother showing up because I didn't answer a phone that didn't receive a call. R&L requires an appointment, takes their sweet time to do so, and then still doesn't show up to deliver. It's 8PM and they said they were going to deliver it today but I highly doubt that's going to happen. Every other freight company just shows up and delivers without a problem. Assuming it doesn't arrive until tomorrow that's going to be 7 days for a shipment quoted as being 3 days.

On three separate occasions, this trucking company delays our shipments. 2 of our shipments are shipped from a manufacturer less than 3 hr drive time away, even in the same state! The worst one took approx 5 days for delivery. I could have walked to and from faster than they delivered it. The driver even went as far as "couldn't find facility" paper taped to the pallets. When a call was placed to the terminal in Youngstown OH, the supervisor said couldn't make the delivery because--the driver was not in your area today. In a nutshell--The driver made a false statement to cover his **. I have switched all manufacturers over to other carriers, and will NEVER use them again. I'll pick the shipment up myself before shipping with this worthless carrier.

Driver was supposed to call ahead so that I could meet him. Driver did not call. Upon delivery of my 269 pound package driver stated he could not bring package inside. UPS FEDEX Old Dominion and every other company thus far was able to do so. After struggling with this massive package myself, I was able to get it in the door with the help of my neighbors. This is a business establishment and NOT a local residence. After package was inside driver waddled his lazy ** in the door so that I could sign for package. If driver could come inside for signature why not for the heavy lifting? LAZY, RUDE and VERY POOR EFFORT.

Never use R+L Carriers!!! They might possibly be the worst carrier in the free world. I shipped something from Glendale California to Red Deer Alberta. As I work away from home I lined up with the shipper to have my items shipped so they would arrive while I was home which was the 8th, 9th or 10th of October 2014. I received a phone call from R+L Carriers Canadian partner and was told the shipment would arrive between 10am and 2pm on the 10th. So I waited and nothing showed up. I called the number I had and only got their machine. Called R+L Carriers in America and they were zero help. Being that it’s a holiday weekend I expect no help until Tuesday which at that point I will be gone for another 24 days and the rep from America told me my items will be shipped back to Glendale California. Totally unacceptable! If you are looking for horrible service please feel free to use R+L Carriers, if you don’t go elsewhere. I will never use them again!!

Had a pallet delivered from Colorado. I have no issues with the service I received. They called and verified they would be delivering on Monday, called Monday to reschedule for Tuesday. No big deal. It's freight not a package. The fact that they called and stayed in touch is a plus. We are not talking about certified mail or an office supply delivery. Let me say again the word (FREIGHT). For all of you that have left negative feeds on their delivery, consider going to Sears next time. The driver was professional and well mannered. When I called R&L Tuesday morning for an ETA, they were also on the ball. GREAT SERVICE. Would recommend and use again. Thank you R&L.

R & L called on Friday to set an appointment for delivery. We agreed upon a delivery between 12p and 5p on Monday. I waited all day; when they failed to show up, I called at 5:10p and was told they had canceled my delivery. We rescheduled for Tuesday between 9a and 10a; I emphasized my staff would be waiting for the delivery and stressed we needed the delivery as early as possible. I gave clear instructions: the driver must call me prior to delivery. When R & L again failed to show up, I called at 11a and was told the driver will arrive in the afternoon. I now sit and wait; we'll see if they decide to show up. R & L blows me off and can't pick up a phone to let me know. Weak, lame, horrible service. Incidentally, they have not offered any apologies. I am disgusted.

The shipping instructions stated to call when en route. Never got a call. The driver dropped the pallet outside the building and forced a neighbor to sign for it. Other companies (ODFL and UPS) also call and move the 2400 lb pallet of clay into the building. I will never use them again.

R L delivered my grandson's new dirt bike today. Company was professional at all times and kept me up to date on delivery times. Driver was polite and helpful when he arrived. I would recommend this company to everyone. Thanks R L.

It's not that I expect perfect service, however when things don't go right is the true measure of a company. They don't care, they couldn't meet their delivery time.

After having a conversation about a delivery date, I was told to write an email to R&L to waive the signature... and instead of giving me the email, I was put on hold?? Indefinitely?? Why couldn't she just give me the email address? I called back and this other rep was laughing at me because I couldn't hear him spell out their email address properly. What a bunch of jerks!!!

Had a snow blower delivered by R & L, and although the merchandise was in excellent condition, the service provided by R & L was completely outrageous. I had to work, I wanted to be there, but figured it wouldn’t be a huge problem. I paid $50 extra for lift gate service. That $50 got my snow blower from the back of the truck to the street. That’s it! That’s where the driver wanted to leave it, a 300 lb box, on the street, in the rain. They call themselves a curbside delivery company. What kind of BS is that? Can you imagine your kitchen appliance store leaving your new refrigerator in the street in front of your house?

We have been tracking a package we were to receive from the east coast, tracking number **. We spoke with a representative on Monday, June 2, 2014 to find the date of arrival, to ensure we had the people and resources to begin setup, and were advised the package would arrive Thursday.

R&L driver delivered an above ground pool we purchased last Wednesday. He rushed to have my wife sign the paperwork, did not leave a copy and then took off. Now we hook at the crate and we're missing the pool wall. R&L is saying we signed so it's not our problem. Another wall is $1000 plus shipping. So they either lost the wall or someone stole it from the pool distributor to our house. I wouldn't trust this company but we aren't who chose them, the pool company was. I think we've gotten taken and an R&L employee is putting up a pool at our expense.

R&L finds a way to charge extra fees above their quote. The driver delivers a 100 lb package and uses his lift gate without letting anyone know he is charging $103.80 or asking for assistance. When I complained to customer service, they tell me they will refund the lift gate charge if I pay a limited access fee of $100.00. The access for my delivery is in no way limited.

I was told my shipment would arrive by 5:00pm on Thursday March 27, 2014. Well today is March 28, and I am still waiting and I just talked to someone and they do not know anything. Then I read the reviews… wish I would have read them before. Never again will I use this company. Pay attention to other people's reviews when you are going to deal with a company. I do not know how they stay in business and then BBB tells me they have an "F" rating... WOW.

I had a $3000 bed shipped from MI to AZ which cost $640 to ship. The bed was in shambles. Almost all plastic off. Filthy dirty, corners of the box spring ripped off. It literally looked like someone dragged it across the country through the streets. Customer service is horrible - you have to file a claim through snail mail. CROOKS.

The worst shipping company ever!!! Don't work with them even if they give you the best rates in town - they have the worst costumer service, they never show up on time, neither pick up or delivery! They lied about showing up and told that no one was there to receive the delivery and then finally after a 5 days' delay the delivery guy didn't even know how to find the place - it's a mall not a private house. Meaning he never came! And then he didn't even wanna get the things inside my store saying it took him too much of his precious time!! And on top of that they charge me another $40 for redelivery.

I ordered a $1600 dining room table from a small craftsman in Niagara Falls, NY. He warned me to inspect any package for damage when it was delivered. R+L Carriers of Wilmington, OH delivered a damaged package and got an unsuspecting neighbor to sign for it (it was delivered outside the promised window of time when we were home). Jeffrey **, attorney for R+L refused to make restitution (he offered $1 per pound). So R+L shirks responsibility. This is a highly unethical company in an industry not known for good behavior.

We purchased a vintage piece of furniture and it was shipped via UPS. UPS sub-contracted the delivery to R&L Carriers. When they arrived, they simply placed it in our garage despite the instructions stating to deliver into our living room. When my wife stopped them and started to open the box the delivery man aggressively stated "We don't wait for you to open the package, you just need to sign this and left". He quickly left and the second we open the box we found out why. He had completely crushed the foot of the leg leaving the piece of furniture completely useless. R&L states that they have no liability because we signed for the shipment. Why did he push to leave? Why was it not delivered properly?... Because he knew he had destroyed the piece before it was even delivered. I'm sure my review won't do much of anything, but if I can prevent one customer from using this worthless company named R&L carriers I will feel somewhat better.

Initially the R L Carriers called to set up drop off. I explained I would be gone and asked if I needed to resched. I was told no and just leave a note on door with where I wanted shipment. I did so. I received a call later that next day that they were not able to deliver b/c I had a dog on property that was not leashed. I live on a farm, not unusual. I told them I would happily lock dog up and they could drop off but was told I would have to pay shipping AGAIN! I told the rude dispatcher I would not and that had I been told to put animals away, I would have but on a farm, dogs and cats are the norm. To which he went off on some rant about why I don't leave my bulls and horses out if I think it's okay to leave my dogs out and that if I wanted my shipment so bad I could drive myself up to them and pick it up... Then he hung up... SERIOUSLY...that rude and unprofessional! Customer service then took over the problem and set up shipping another day.

Today my family received a delivery from Emergency Essentials Orem, Utah via one of your trucks out of Richmond, VA. I am physically handicapped and at home daily. My 18-year-old daughter answered the doorbell while I answered an out of state phone call. The driver's presence was unknown to me. The delivery constituted one palette of approximately 600-800 lbs of emergency dry food stores. We live at the top of an inclined driveway three cars length long. The driver refused to back up the truck and unload the palette within our driveway. Instead he said to my daughter, "I guess you better go get some neighbors to help," and then promptly dropped the palette in the open roadway in the line of traffic since she had already signed the paperwork. He then speedily departed.

I ordered an item from NYC. The vendor chose this carrier. Worst service you can imagine. It's their way or highway. They will charge more for their own fault! They will hold hostage any of the items if they don't get their way. I would never recommend this sorry company. Make sure the vendor will not use this carrier on next purchase!

Horrible service. We set up a delivery with R L and paid for it in advance. When we received our shipment, we saw that they destroyed our shipment. When we put in a claim, they gave us the runaround for weeks. I sent in all photographic proof and documentation. They gave us an offer for our claim that was laughable. I basically paid them to destroy my merchandise and force me to order it again, pay for it again and pay for a different, reliable carrier to deliver it. Thank you R L for making me waste $600. Karma will find you! Own up to your mistakes, make your customers happy. You don't give a crap in any people you service. I hope that people see this and listen to my warnings! I wouldn't recommend you to my worst enemy! Absolutely horrible!

I purchased a used transmission from an auto shop in PA. They chose R+L Carriers to deliver it to my auto shop in Southern California. After an unexplained delay of nearly two days, the 150 pound item was picked up from the shop and taken to a local terminal around noon, on Friday, 2/04. I was able to confirm this by tracking the item on the R+L website. The expected delivery date was listed as 2/10. That gave them four days, not counting the weekend. Even though the trucks usually do travel on the weekend, they just don't usually load and unload.