R+L Carriers Reviews

I spent over 40 years in Operations and Logistics and have fired R+L Carriers from 4 contracts at different companies. Even after retiring, they haunt me in my personal life. First they tell me they need to charge me more becasue I live in a rural area. And when you quoted that, it was not obvious? Nope, honor your commitment. Then they give it to a different carrier and list it as "delivered". It was obviously not. At this point, it is a week overdue and I am now being told it will be 3 more business days before it can be delivered. I am not optimistic.

Ordered a weight machine from Titan Fitness, awesome machine, no complaints. However, it was shipped through R+L Carriers. And it was the worst experience I have ever had with any shipped large item. The delivery date changed 5 days in a row, with no explanation or reason. Then when it did get delivered the tracking system said it was out for delivery around 9 A.M and had 4 stops in a town of 400 people, and wasn't delivered until after 6 P.M. We had left the driveway clear for an easy drop near the door/garage knowing it was heavy and would be a bit of a pain. They dropped the pallet in the middle of the driveway 5 ft from the road blocking the use of our driveway. Unacceptable delivery and will cancel shipments in the future that use this service.

We are women ran business of women that are 50 plus. Here's all we were not advised we would have to unload the truck ourselves. The driver came 5 hours after we closed. Was going to leave all of the equipment we ordered outside in negative zero weather. Said it wasn't his job to take it off the pallet or the truck. We had to negotiate so that he would come back the next day, where we could hire people to unload his truck for him. Fingers are crossed, he actually gets there today.

They are the most unprofessional, rude and horrible customer service type individuals I have had to deal with. We ship out large items monthly, but I'm done dealing with their crappy service, lack of communication and just rude workers. They cancel on their customers without notification. I'm done.

Lack of information on delivery. What should have been a 1 week delivery at best is now a 2 week if it shows up. 130.00 $ for absolutely nothing. Total waste of time. Do not order something that will be shipped with these incompetent people.

I used R & L in the past for instrument delivery. Recently (a month ago), I dropped off equipment at a dock to be weighed. Began creating a Bill of Lading, and between a local rep and someone in the national office, I have been volleyed back and forth with no phone calls or emails returned for weeks. Totally ghosted me while I have a buyer on the other side of the country willing to purchase my products. Incredible waste of my time and unprofessionalism displayed by this company.

Absolutely the worst shipping company, the appointment set up a month ago for 11am to 3pm, was told at 11 am that they would be there in 45mins, 4 hours later called and was told it was a late add on and was not loaded on truck.

They're junk. Their helping scammers scam hard working Americans out of money. Specifically eBay. They will call random relatives numbers that were never provided and then ship items back to the sellers.

If you like your packages left 4 feet from your garage and left in the pouring rain then hire these idiots. They are the best at the worst customer service. My wife asked them several times to bring it another 4 feet with their equipment and the driver refused. I'm still in shock.

Ordered replacement interior windows from a company that uses these guys for shipping. Items were laying on the floor of the truck, not secured to the wall like they were supposed to be. Packages had multiple FRAGILE stickers all over them. Driver told me he knew one box was already completely smashed and we opened the next box and 3 out of 4 windows were broken. Refused delivery and had to wait another couple weeks to get replacements...and they are STILL using this company. Let's hope they come in fine this time as I don't have any other options at this point.

This awful company delivered my engine with damage to the top of the motor, costing me hundreds in extra labor, dropped it off and left before it could be inspected and then accepted zero responsibility for the loss. If I could give them zero stars, I would. Horrible company. I do not recommend.

DO NOT EVER USE THIS COMPANY. I have never left a negative review. However, my experience with RL Carriers has been the worst. They were not delivering to me but the driver was attempting to turn around. He trespassed onto our private, very narrow driveway with no way to turn around. In the process of attempting to back up, he not only damaged a tree but drove off the edge of our newly placed asphalt. He damaged the asphalt (to fix will be over $3000) and displaced the gravel. I called and was directed to fill out a claim form. I had pictures, email statements from neighbors who heard and saw the damage. I was told by the person in charge of claims that the damages were “alleged” and they denied the claim. Never use them if possible and I hope they never trespass on your property.

They left my item in the driveway that weighed 150 lbs. I was told I'd be getting a call and that it would be needing a signature. We got dropped off the truck at 5:08 in my driveway but I couldn't move it. I didn't have to worry about it because the next day it was stolen. When I called the trucking company to complain they said I'm lucky they didn't drop it off in the road. Worst company ever!!!! I'm still waiting from last week for that call back you piece of shit company.

R&L Carriers LLC. Received a call after I purchased my adjustable bed and mattress set to give me the delivery date and time. When it comes to communication they are great. The driver was amazing. She called 30 minutes before arrival. SABRINA arrived on time and was very pleasant. She put all 3 heavy boxes inside my garage which is what I wanted. Very positive experience and I definitely use them in the future. Thank you Sabrina. A++.

The worst. I ordered a 1000.00 dollar fireplace insert. The tracking showed them not coming for 3 more days. The driver dropped the package on a skid weighing about 100 pounds on shoulder of the road. I have a 300 foot driveway with a Dropbox at the end. All the driver had to do was slide the package 15 feet down hill next to the drop box but they opted to leave it right next to the road. I live on a secondary road with a wide shoulder but the skid was actually touching the asphalt. No phone call and couldn't even blow the horn.

Worst ever!!! Do NOT USE... they delivered my expensive door damaged and don't care. Tried to hide the fact that they damaged it. No wonder it took them forever to deliver this!!! Will never ship with them again.

The worst carrier I have ever used!!!! They damaged our door and don't care that it cost a lot of money. Obviously, it was from a forklift. And don't even get me going about customer service at this PLACE!!!! Thought the drivers didn't care but no customer service was the worst!!!! How can you live with yourself?? Seriously.... Do the right thing!!!

Avoid this place!!.. Had a freight 175lb box arrive 7 hours away & yet box was damaged by their forklift, very obvious as shown. Filed claim with freight analyst from R&L (Wes **). He deneided my claim & offered scrap price. This company has reputation for damaged items & customers are last. They offer scrap value of item per .10 per lb..lol

Hope I never have to use again. I'm a AC Company. Had job scheduled, equipment rented, help ready to go. Package got pushed back another day. Losing all kind of money. I hate R L Carriers. I hope I never ever have to do business with them ever.

Had 2 experiences with carrier shipped merchandise that was damaged & missing pieces. First incident was 2 pallets of unfinished red oak that arrived damaged and missing pieces that resulted in shortage of 200 sq ft of materials. Ordered a French patio door that was damaged as door was jarred & twisted over threshold.

Lost my package for 3 weeks. Then found it and returned it completely destroyed. Offered me $375 for $7000 counters they destroyed. Will not negotiate. I am suing them. Worst and most crooked company ever.

Worst trucking company ever. Can't deliver on time then blame you if you're not there after your day ends and the office. Horrible customer service. Treats people like they're the plague. Try to make it look like you're at fault if you have any problems. When you finally get your shipment it's been battered to death.

This company is a joke. I've been waiting on a package to be delivered for over 3 weeks now and as of tonight I still have not received it. I have called customer service 5 times now and got absolutely nowhere. All they tell me is the current tracking location listed online which I can see myself. No one can give me any reason for the 3 week delay or tell me when I will be receiving my package. If you are wanting to get a package in a timely manner this is not the company to use. If it was possible to give a negative number of stars I would have done that. I will never use this company to deliver anything. It would be faster to walk your package cross country than to use R L Carriers.

Please avoid this company!! These are complaints from real people and true events that happened to them. Don’t be a victim like us that lost money. This company doesn’t even deserve one star when they damage another person’s merchandise. You are not allowed to look the package over before you sign for it. And once you sign for it, you’re stuck with damaged merchandise. Your signature states in their contract you just signed for a product in good condition.

My company had used R&L Carriers for around 15 years. They were the best LTL carrier in every aspect for a very long time. Unfortunately, they damaged a delivery of ours Aug. 20th, 2024. This happens from time to time with the volume of shipments we do every year. In the past this claim would have taken care of in around 2 weeks from start to finish, that is no longer the case unfortunately. After providing R&L everything they requested the claims department just stopped responding. December 24th will be the 120-day mark. At that point I will make a decision if I need to hire a lawyer to try and recoup some of my lost money. It is a shame to see how far this companies' customer service has fallen. We were partners for years; I am sad to see it end this way!

I had a dirt bike delivered in January 2024 in the snow and ice. Not only did the driver pull up the driveway but put it in my garage for me and would not take a tip. The bike had no damage. They was a day early so I had an all-out good experience and have a another dirt bike on the way as we speak that they are delivering to.

This morning was my second delivery by R L and the same driver. He dropped a 260 pound generator at the street, in the gravel, did not call ahead or leave a package slip. My large 28 ft x 21ft drive way was clear and only 10 ft away from the drop. The same driver did this to me before on my first delivery. The company I purchased the generators from just lost a customer because of R L.

I took two days off of work waiting for R+L Carrier to do the deliver. The item that we ordered, they were a no-show for two days with no call or communication with me. When I called the gentleman to ask him where our delivery was, he laughed at me and said it will be there tomorrow. I hope it comes tomorrow. Their local carrier office does not answer the phone and their corporate customer service is rude, they’re not accurate, they really don’t care about you or your time. I would not recommend them.

Our accountant team just caught R+L Carriers charging us unauthorized "inside deliveries" in the amount exceeding $10,000 for a calendar year. RL Carriers has never attempted to call us and let us know that they will provide such of service to our customers. The original Bill of Lading doesn't state that we are allowing or requesting such service neither. This is a scam company and just a matter of time for a future class action lawsuit.

They told me they had to deliver to address but dropped at bottom of hill at mailboxes! This was a heater/air conditioner! I ran down before he left and told him I'd drive the truck 100ft up the hill for him. He refused and left the huge box at the bottom! I am 62! Never again! A mailbox is not the address!