R+L Carriers Reviews

Had 2 experiences with carrier shipped merchandise that was damaged & missing pieces. First incident was 2 pallets of unfinished red oak that arrived damaged and missing pieces that resulted in shortage of 200 sq ft of materials. Ordered a French patio door that was damaged as door was jarred & twisted over threshold.

Lost my package for 3 weeks. Then found it and returned it completely destroyed. Offered me $375 for $7000 counters they destroyed. Will not negotiate. I am suing them. Worst and most crooked company ever.

Worst trucking company ever. Can't deliver on time then blame you if you're not there after your day ends and the office. Horrible customer service. Treats people like they're the plague. Try to make it look like you're at fault if you have any problems. When you finally get your shipment it's been battered to death.

This company is a joke. I've been waiting on a package to be delivered for over 3 weeks now and as of tonight I still have not received it. I have called customer service 5 times now and got absolutely nowhere. All they tell me is the current tracking location listed online which I can see myself. No one can give me any reason for the 3 week delay or tell me when I will be receiving my package. If you are wanting to get a package in a timely manner this is not the company to use. If it was possible to give a negative number of stars I would have done that. I will never use this company to deliver anything. It would be faster to walk your package cross country than to use R L Carriers.

Please avoid this company!! These are complaints from real people and true events that happened to them. Don’t be a victim like us that lost money. This company doesn’t even deserve one star when they damage another person’s merchandise. You are not allowed to look the package over before you sign for it. And once you sign for it, you’re stuck with damaged merchandise. Your signature states in their contract you just signed for a product in good condition.

My company had used R&L Carriers for around 15 years. They were the best LTL carrier in every aspect for a very long time. Unfortunately, they damaged a delivery of ours Aug. 20th, 2024. This happens from time to time with the volume of shipments we do every year. In the past this claim would have taken care of in around 2 weeks from start to finish, that is no longer the case unfortunately. After providing R&L everything they requested the claims department just stopped responding. December 24th will be the 120-day mark. At that point I will make a decision if I need to hire a lawyer to try and recoup some of my lost money. It is a shame to see how far this companies' customer service has fallen. We were partners for years; I am sad to see it end this way!

I had a dirt bike delivered in January 2024 in the snow and ice. Not only did the driver pull up the driveway but put it in my garage for me and would not take a tip. The bike had no damage. They was a day early so I had an all-out good experience and have a another dirt bike on the way as we speak that they are delivering to.

This morning was my second delivery by R L and the same driver. He dropped a 260 pound generator at the street, in the gravel, did not call ahead or leave a package slip. My large 28 ft x 21ft drive way was clear and only 10 ft away from the drop. The same driver did this to me before on my first delivery. The company I purchased the generators from just lost a customer because of R L.

I took two days off of work waiting for R+L Carrier to do the deliver. The item that we ordered, they were a no-show for two days with no call or communication with me. When I called the gentleman to ask him where our delivery was, he laughed at me and said it will be there tomorrow. I hope it comes tomorrow. Their local carrier office does not answer the phone and their corporate customer service is rude, they’re not accurate, they really don’t care about you or your time. I would not recommend them.

Our accountant team just caught R+L Carriers charging us unauthorized "inside deliveries" in the amount exceeding $10,000 for a calendar year. RL Carriers has never attempted to call us and let us know that they will provide such of service to our customers. The original Bill of Lading doesn't state that we are allowing or requesting such service neither. This is a scam company and just a matter of time for a future class action lawsuit.

They told me they had to deliver to address but dropped at bottom of hill at mailboxes! This was a heater/air conditioner! I ran down before he left and told him I'd drive the truck 100ft up the hill for him. He refused and left the huge box at the bottom! I am 62! Never again! A mailbox is not the address!

Awful everything. Had my package for 3 weeks before getting it to me. Package very damaged on arrival. Took 2 weeks and 6 scheduled pick up times before they came to get the package for return. BADDD.

My issue was resolved and the package was delivered. I had to call customer support several times to get it resolved but each person was able to deal with my frustration.

I purchased an AC unit. These folks attempted to deliver this to my property w no communication with me at all. They called when they were on their way, that day, but I was out of town at a funeral. Because they did not reach me, they just delivered my package on the side of the road, a clear 1/3 of a mile away from my door. My package had protection on it and was supposed to be signed for. The people that work here made excuses for their behavior and never even apologized. The driver said- that is what he was told to do. The supervisor JP argued with me and said that is how they deliver these things and then saw the package was supposed to be signed for and did NOTHING to make it right. I will never allow them near my property again nor will I purchase any item that has to come here by them. They are rude and incompetent at best.

I would avoid this company completely. R & L picked up freight from our facility, it was packaged on a custom plate to protect the shipment. The equipment cost was $32,500. During the transit time, R & L removed my equipment from the pallet it was shipped on and placed it on a standard pallet. Of course, it fell over and was damaged, but they still attempted to deliver this damaged unit to my customer. The shipment was refused and returned to my facility. R & L caused $6,800 in damage to the unit. They refused to pay for the damage saying they were only liable for $145.00, due to some obscure shipping rule. The level of negligence involved in this situation is incredible, but they couldn't care less. If you are shipping feathers or something else that cannot be damaged, I think you would be fine, but if your shipment is valuable I would find another carrier.

David ** & RL Carriers arrived on time, did a great job handling our shipment, and did it in a timely and kind manner. With over 2000 lbs delivered, we cared about how our content would be cared for, and everything arrived in top shape. Thanks again David!

This is the worst company I’ve ever dealt with. My bed base was shipped by the OEM using this company. I was told to contact them to schedule delivery. We set up a date but I was told I couldn’t get a window until the day of delivery after 10:30am. That’s really ridiculous, but I complied. The first delivery came and it was the wrong item so I refused delivery. Once the right bed was located, we scheduled another delivery. I called the day of delivery at 10:30am to be told (rudely) that your delivery didn’t make it onto the truck, it was full. They’ll bring it tomorrow. I was already at home with the day off of work from scheduling this date with them a week prior and had confirmation as well. After talking to three people, they finally agreed to bring it between 4-5pm that day. Well, at 7:30pm they finally rolled in with a heavily damaged box. I thought the bed was ok from what I could see in the box, but I was wrong.

I had a 150 lbs package delivered to me from TN, and unfortunately the shipper selected RL Carriers. I don't think I have ever encountered such an arrogant outfit in my 45 year business career. The shipper did specifically email me and verbally told me to write "Box Damaged" on the freight bill if the box was damaged in order for the content to be covered. But the RL driver had a fit and ripped the freight bill out my hands while I was writing and called multiple supervisors, and I was told it was against company policy to acknowledge damaged of boxes on the freight bill and insisted I write "subject to inspection" ... Unacceptable and totally contrary to shipper's instructions. The situation was only resolved after my suggestion to open the box and check the goods for any damage. I have more shipments coming from the same place...but I will pay a little bit more for FedEx shipping just to avoid having to deal with RL Carriers again.

They managed to break a wooden crate so badly the front panel was gone and the lid was no longer screwed on. You have to smash the DO NOT DOUBLESTACK cone pretty bad to put a hold through a wooden crate. They just wrapped a little plastic around it to cover the openings. I would never use this shipping company and I work in shipping/receiving.

So far they have been a no call, no show. Two days in a row. I've had to pay someone to sit at my elderly mother's home waiting for her lift chair to be delivered and they don't even have the courtesy to give you a call that they're not coming for the day. They tell me to be there between 12:00 and 5:00. I had someone there 12:00 to 6:00 and they never showed. I had to call to see what the problem was and on both scheduled dates. So far they have given me the runaround and I still do not have this chair. This is the absolute worst delivery company I have ever dealt with and I'm going to make sure I call the company that I bought the chair from and let them know. After reading all of these reviews, I'm scared to even get the chair. It's probably damaged.

I received a text message providing a delivery date and time frame; it also stated someone had to be onsite to receive the delivery. I called R L Carriers to see about rescheduling to ensure I could be onsite. I was transferred four times and ended up with a representative (Rebecca) who was short, cut me off, talked over me, and was rude. She stated, contraindicating the text that I received, that no one had to be present. I finally managed to interrupt her to say I would rather be there so could they reschedule it by one day. Her response was along the lines of, 'Nope. We don't need a signature so we're going to "drop it" that day. We won't reschedule."

Excellent experience with our residential delivery, the entire process was flawless. Received a text notification when the freight was picked up to confirm our delivery window. Our driver Alex called ahead to notify us he was on his way and would be arriving shortly. Pallet was delivered and he went above and beyond while we did a quick inspection and to offer assistance. He’s a rockstar and definitely will look to R+L for future freight requirements.

It is obvious that RL Carriers does not care what you think about them or about your bad reviews. My experience with them was much like the others described here, rude drivers, outrageously poor service, and rude “customer service.” I am going to start posting bad reviews on the companies who use RL Carriers for delivery. No company should contract with a freight company with over 90% one star reviews, and if they do, their potential customers should know about it before making a purchase. If a company chooses to put their customers through the frustration of dealing with RL Carriers, it should affect their online reputation.

We ordered a loveseat from Amazon. It was delivered while my wife and I were at work. When I saw that the box was torn and busted. Part of the seat was broken structurally. R L Carriers said it was fine when they left. My neighbor saw the truck leave and said it had only been gone for a couple hours. They didn't pick it up from Amazon like that I'm sure. And won't do anything.

I was scheduled for return item pickup (2 wood vanities, 2 sinks = 4 big boxes, $1700) so I put them outside a night before they come because they didn’t give a specific time schedule. Well... They didn’t show up without any pickup delay information. It was raining, so I covered them and called R L. Every 3 person I talked over phone said “I don’t know or maybe a late night??!” …. However, they never showed up on that scheduled date, so the boxes were still sitting in our front yard. On the next day, it was raining again, and I was worried about the wood products getting wet.

Worst delivery service and customer service experienced in the last 10 years.

After alerting management to the problem, it appears the problem has been solved. We just received one of our normal shipments and it arrived together without getting separated.

It's difficult to overstate how dysfunctional R&L Carriers is at operating its freight shipping service. In my experience, the company has never completed a delivery by the scheduled date. You should expect to miss multiple days of work, ensuring someone is home to sign for a delivery during each missed appointment -- they will reschedule a minimum of 2 - 3 times before finally completing a delivery.

I ordered an engine to be delivered to my local mechanic. After a few days without any contact or information I decided to call and see what was going on. I talked to someone who said they were supposed to call me which never happened. I was told the seller would have to change the delivery address because it had it going to my residence. I did this and was told by the seller that this was fixed. So you would assume they would deliver the package, right? Wrong? I had to call back and see what the problem was again and they told me they had to schedule it. Do these people not understand business hours, typically 8 or 9-5? It's not that complicated. IF you have to just call the place and ask. Hopefully, the item will be delivered but it's been almost 2 weeks since I ordered this and need my vehicle. I would never recommend this carrier.

They charge you $50 for a "lift" service that just means using the pre-built lift on their delivery trucks, but they won't deliver to your home. My delivery was left on the street. Avoid this company.