R+L Carriers Reviews

Our accountant team just caught R+L Carriers charging us unauthorized "inside deliveries" in the amount exceeding $10,000 for a calendar year. RL Carriers has never attempted to call us and let us know that they will provide such of service to our customers. The original Bill of Lading doesn't state that we are allowing or requesting such service neither. This is a scam company and just a matter of time for a future class action lawsuit.

They told me they had to deliver to address but dropped at bottom of hill at mailboxes! This was a heater/air conditioner! I ran down before he left and told him I'd drive the truck 100ft up the hill for him. He refused and left the huge box at the bottom! I am 62! Never again! A mailbox is not the address!

Awful everything. Had my package for 3 weeks before getting it to me. Package very damaged on arrival. Took 2 weeks and 6 scheduled pick up times before they came to get the package for return. BADDD.

My issue was resolved and the package was delivered. I had to call customer support several times to get it resolved but each person was able to deal with my frustration.

I purchased an AC unit. These folks attempted to deliver this to my property w no communication with me at all. They called when they were on their way, that day, but I was out of town at a funeral. Because they did not reach me, they just delivered my package on the side of the road, a clear 1/3 of a mile away from my door. My package had protection on it and was supposed to be signed for. The people that work here made excuses for their behavior and never even apologized. The driver said- that is what he was told to do. The supervisor JP argued with me and said that is how they deliver these things and then saw the package was supposed to be signed for and did NOTHING to make it right. I will never allow them near my property again nor will I purchase any item that has to come here by them. They are rude and incompetent at best.

I would avoid this company completely. R & L picked up freight from our facility, it was packaged on a custom plate to protect the shipment. The equipment cost was $32,500. During the transit time, R & L removed my equipment from the pallet it was shipped on and placed it on a standard pallet. Of course, it fell over and was damaged, but they still attempted to deliver this damaged unit to my customer. The shipment was refused and returned to my facility. R & L caused $6,800 in damage to the unit. They refused to pay for the damage saying they were only liable for $145.00, due to some obscure shipping rule. The level of negligence involved in this situation is incredible, but they couldn't care less. If you are shipping feathers or something else that cannot be damaged, I think you would be fine, but if your shipment is valuable I would find another carrier.

David ** & RL Carriers arrived on time, did a great job handling our shipment, and did it in a timely and kind manner. With over 2000 lbs delivered, we cared about how our content would be cared for, and everything arrived in top shape. Thanks again David!

This is the worst company I’ve ever dealt with. My bed base was shipped by the OEM using this company. I was told to contact them to schedule delivery. We set up a date but I was told I couldn’t get a window until the day of delivery after 10:30am. That’s really ridiculous, but I complied. The first delivery came and it was the wrong item so I refused delivery. Once the right bed was located, we scheduled another delivery. I called the day of delivery at 10:30am to be told (rudely) that your delivery didn’t make it onto the truck, it was full. They’ll bring it tomorrow. I was already at home with the day off of work from scheduling this date with them a week prior and had confirmation as well. After talking to three people, they finally agreed to bring it between 4-5pm that day. Well, at 7:30pm they finally rolled in with a heavily damaged box. I thought the bed was ok from what I could see in the box, but I was wrong.

I had a 150 lbs package delivered to me from TN, and unfortunately the shipper selected RL Carriers. I don't think I have ever encountered such an arrogant outfit in my 45 year business career. The shipper did specifically email me and verbally told me to write "Box Damaged" on the freight bill if the box was damaged in order for the content to be covered. But the RL driver had a fit and ripped the freight bill out my hands while I was writing and called multiple supervisors, and I was told it was against company policy to acknowledge damaged of boxes on the freight bill and insisted I write "subject to inspection" ... Unacceptable and totally contrary to shipper's instructions. The situation was only resolved after my suggestion to open the box and check the goods for any damage. I have more shipments coming from the same place...but I will pay a little bit more for FedEx shipping just to avoid having to deal with RL Carriers again.

They managed to break a wooden crate so badly the front panel was gone and the lid was no longer screwed on. You have to smash the DO NOT DOUBLESTACK cone pretty bad to put a hold through a wooden crate. They just wrapped a little plastic around it to cover the openings. I would never use this shipping company and I work in shipping/receiving.

So far they have been a no call, no show. Two days in a row. I've had to pay someone to sit at my elderly mother's home waiting for her lift chair to be delivered and they don't even have the courtesy to give you a call that they're not coming for the day. They tell me to be there between 12:00 and 5:00. I had someone there 12:00 to 6:00 and they never showed. I had to call to see what the problem was and on both scheduled dates. So far they have given me the runaround and I still do not have this chair. This is the absolute worst delivery company I have ever dealt with and I'm going to make sure I call the company that I bought the chair from and let them know. After reading all of these reviews, I'm scared to even get the chair. It's probably damaged.

I received a text message providing a delivery date and time frame; it also stated someone had to be onsite to receive the delivery. I called R L Carriers to see about rescheduling to ensure I could be onsite. I was transferred four times and ended up with a representative (Rebecca) who was short, cut me off, talked over me, and was rude. She stated, contraindicating the text that I received, that no one had to be present. I finally managed to interrupt her to say I would rather be there so could they reschedule it by one day. Her response was along the lines of, 'Nope. We don't need a signature so we're going to "drop it" that day. We won't reschedule."

Excellent experience with our residential delivery, the entire process was flawless. Received a text notification when the freight was picked up to confirm our delivery window. Our driver Alex called ahead to notify us he was on his way and would be arriving shortly. Pallet was delivered and he went above and beyond while we did a quick inspection and to offer assistance. He’s a rockstar and definitely will look to R+L for future freight requirements.

It is obvious that RL Carriers does not care what you think about them or about your bad reviews. My experience with them was much like the others described here, rude drivers, outrageously poor service, and rude “customer service.” I am going to start posting bad reviews on the companies who use RL Carriers for delivery. No company should contract with a freight company with over 90% one star reviews, and if they do, their potential customers should know about it before making a purchase. If a company chooses to put their customers through the frustration of dealing with RL Carriers, it should affect their online reputation.

We ordered a loveseat from Amazon. It was delivered while my wife and I were at work. When I saw that the box was torn and busted. Part of the seat was broken structurally. R L Carriers said it was fine when they left. My neighbor saw the truck leave and said it had only been gone for a couple hours. They didn't pick it up from Amazon like that I'm sure. And won't do anything.

I was scheduled for return item pickup (2 wood vanities, 2 sinks = 4 big boxes, $1700) so I put them outside a night before they come because they didn’t give a specific time schedule. Well... They didn’t show up without any pickup delay information. It was raining, so I covered them and called R L. Every 3 person I talked over phone said “I don’t know or maybe a late night??!” …. However, they never showed up on that scheduled date, so the boxes were still sitting in our front yard. On the next day, it was raining again, and I was worried about the wood products getting wet.

Worst delivery service and customer service experienced in the last 10 years.

After alerting management to the problem, it appears the problem has been solved. We just received one of our normal shipments and it arrived together without getting separated.

It's difficult to overstate how dysfunctional R&L Carriers is at operating its freight shipping service. In my experience, the company has never completed a delivery by the scheduled date. You should expect to miss multiple days of work, ensuring someone is home to sign for a delivery during each missed appointment -- they will reschedule a minimum of 2 - 3 times before finally completing a delivery.

I ordered an engine to be delivered to my local mechanic. After a few days without any contact or information I decided to call and see what was going on. I talked to someone who said they were supposed to call me which never happened. I was told the seller would have to change the delivery address because it had it going to my residence. I did this and was told by the seller that this was fixed. So you would assume they would deliver the package, right? Wrong? I had to call back and see what the problem was again and they told me they had to schedule it. Do these people not understand business hours, typically 8 or 9-5? It's not that complicated. IF you have to just call the place and ask. Hopefully, the item will be delivered but it's been almost 2 weeks since I ordered this and need my vehicle. I would never recommend this carrier.

They charge you $50 for a "lift" service that just means using the pre-built lift on their delivery trucks, but they won't deliver to your home. My delivery was left on the street. Avoid this company.

Every time this company comes to my shop it's always something. Mind you I don't use them by choice. The company CURT Group uses them to deliver a skid of side steps appro 750 lbs which requires a fork lift, so today driver Mikhail ** from this company comes into my shop and says pallet outside. I said, "Hi sir. Can you put them in this area." He says no with a straight face, me I'm thinking he is joking. Well he isnt. He begins to tell me he did me favor. He said, "I should leave in street. No one tells me fork lift or inside." Wow horrible company. Avoid at all costs. XPO is a company that usually always does my deliveries and they are amazing and go above and beyond no matter what driver it is. Beware. You been warned. Don't use R+L Carriers.

Bought a pool from Lowe’s. They hired RL Carrier to bring it to my home. This was in March of 23. They only brought me the poles to the pool. So after a month of having to argue and even after they admitted their mistakes and finally agreed to come pick up the pool. They never showed up, not 1 time not 2 times not 3 times but 4 times. I my wife and mother-in-law have all been home for them to pick this up and they never showed. So not only can Lowe’s not give me a refund because technically RL Carriers has the money, they also even after admitting fault and knowing they screwed up they won't send me a new pool until the old one is picked up.

Very dishonest company, if you order a large item, please inspect every inch of it and don't let their driver pressure you. I order a large item and could not inspect all of it, driver pressured me to leave so I signed, after 10 minutes of opening the box and inspection thoroughly my item, I noticed the damages, called the driver and he gave me a number to call, very deceitful and dishonest.

First day: No show during 11-4 window. Called and they tracked them as being a couple hours late, with just one last stop before me, and to hold on until 5:30. Called again at 6 to be told that they “did” try to come at 4:00 but “the palette was too heavy for their lift”. Of course, this was a LIE. No one came because I was working at the front window the whole time, and dispatch knew earlier they were still trying to deliver to me after 5. Promised by management this would be a priority the next day and I’d even get a personal phone call that morning to keep me informed. Second day: No call. I called at 9:00 to find out they have no plans to even ship it today. Customer service is now supposedly trying to figure out why they’re so bad. Unfortunately not only are they incompetent, but they then lie to cover it up.

The idiot driver left a $2K generator at the end of my driveway in the pouring rain because "he doesn't drive on gravel driveways". The generator box clearly revealed what was inside. Apparently, the driver is so posh he doesn't walk on gravel drives either, as he failed to communicate his idiotic plan to me. So here you have a delivery service who only delivers to "certain" homes, dumps off the load where it can easily be stolen and does not even inform the consumer because "no signature is required". AVOID THIS TERRIBLE COMPANY.

Delivered 3 pallets on time, driver even texted quick and was very easy, quick and reliable. The driver delivered on the side of the road. Great guy, good company. There were some damages, but honestly it was the supplier's fault for stacking heavy on top of light weight.

I am extremely disappointed and frustrated with my experience with R&L Carriers. As a small business owner who has invested my savings into my company, I was excited to ship my first out-of-state product to a customer. I chose R&L Carriers, believing them to be a reputable and well-known freight company. The pickup process went smoothly, and I even tipped the driver $20 for their service. My product was carefully packed and palletized, featuring neon stickers that indicated it was a high claim item and should not be punctured.

I ordered a pool from Walmart. I have never used this carrier company before now. Walmart chose them I’m guessing because of the weight. The item arrived 5 days late and the delivery driver was so rude and mean. He called my phone and was so rude I had to get my husband involved who had to leave work because the driver said he was leaving the package by the side of the road because of where my house was located. This was a 350-pound package. I have never had someone in customer service so mean and unprofessional. I wish I knew his name but he never even gave us that. This man needs a lesson in customer service and just plain human kindness. I hope not all of their employees are like the one I got today!!!!

I ordered a motor in November and used this brand. Three months later and the engine has still not arrived. Called and the guy I got was very rude and even hung up on me. I call again a week later and they tell me the motor has arrived at my mechanic's. He says the motor arrived broken. Apparently, it fell off the pallet and they made no attempt to call or contact us at all regarding the issue. Thank god my mechanic has security cameras.

I purchased a large heavy item to be shipped from Florida to Oregon. Before it even shipped, I received a text giving me a tracking number, a delivery date and a window for delivery time. The delivery was right on time. I was able to track the progress using the tracking number and easy to use website. The delivery driver, Joe **, was outstanding. This was a residential delivery and Joe placed the package exactly where I needed it. Joe was great to talk to and an outstanding representative for the company. In these days where customer service is the exception and not the rule, R+L and Joe rises above the rest. I have not had the opportunity to use R+L previously however, I will not hesitate to use them again and will surely recommend them to others. Thank you R+L and please thank Joe for me also.

Appt was yesterday, wasted my afternoon waiting for them, NO SHOW, NO CALL, NO UPDATE on website. They couldn't even bother to call me for rescheduling. Do they care? Hope a slowdown wakes them up. Tired of overpaying for less services!

BEWARE! Very poor customer service. DO NOT USE THIS CARRIER, driver very mean and no responsible for items they bring to your door. All customers before sign the paper to driver need to make sure the items is correct or not damaged inside from delivery persons. (R+L Carriers)!!!

I had placed an order for nearly 1000 lbs of gym equipment and was concerned with the shipping because other carriers have refused to drive down the paved road I live on because of tight turns. On the day of delivery I checked constantly to see if there would be an issue, and much to my surprise I was notified that the delivery had been completed successfully.

Driver came to deliver a big pallet left it outside and walked away, I followed him to the parking lot. Ask him to come back and bring the pallet inside, he never turned around to give me an explanation or talk to me. First time he came to this building and should've explain why he left it outside. Rude and awful service when I called customer service to report this incident. Don't hire them.

I Had a great experience with R L Carriers. The driver notified me when he was 30 minutes out and was very kind. And even though my delivery was a curbside delivery the driver was kind enough to bring it in to the garage for me before I even had a chance to ask him to. Which was extremely helpful as the package I had delivered weighed over 800lbs and was unable to move it myself.

I placed an order that showed UPS as the freight carrier. When the item shipped, I was notified it would be handled by RL Carriers. Not having dealt much with freight shipments, I'd never heard of them. When I found this site and started reading reviews, I was terrified as to whether my package would arrive and if it would be in decent shape if/when it did.

Wish I could put negative stars...This place has had my item for a week now. We have scheduled it 4x and not once was it delivered. My husband came home early from work to receive the delivery, missing out on money and I wasted my days off sitting at home waiting for it. No one could tell me why I wasn't able to receive any of the deliveries and they just kept trying to reschedule but it became a joke after the 4th attempt. I had already contacted the store and let them know that I was having a problem with delivery and eventually I called Amazon to get a refund.

After resubmitting the information, supporting docs, and pictures, the claim was re-reviewed and accepted. The company will pay in full. I updated to 4 stars only because I had to go through all of this for it to happen, but I'm very grateful they took care of it in the end.

DO NOT USE THIS CARRIER!!! They are not worthy of the one star I have to give to write a review. I thought the Postal service was slow. It took them 4 days to get a shipment 3.5 miles. They could have delivered it faster if they strapped it to a turtle. If you something in the same month you ordered it. Avoid R+L like the plague. They are the worst shipping company ever.

BEWARE!!! Poor customer service. No delivery appointment. Unexpected charges. Rude, unhelpful drivers. Dishonesty. No accountability. Indifference. Absolutely the worst experience I have ever had with a shipping company. Don't make the same (costly) mistake I made.

I'm not normally one to fuss online but I had to create an account here on ConsumerAffairs.com just to help expose R+L for who they are and what they're doing so companies will stop hiring them! I'm doing a full remodel on my home and have ordered dozens of large items from appliances to pallets of tile to stairway railing. Three separate companies I purchased from chose R+L as the carrier for the items. EVERY one of those deliveries resulted in a no show (with no warning) on delivery day, which is ridiculous because they set up the appointment with you 1-2 weeks in advance then send a text message, email, and call you the day before to confirm the delivery day and time window. All of those items required a signature for delivery and therefore I had to make the necessary arrangements to stay at home from work all day, which for me meant taking vacation time.

I ordered a bathtub for a bathroom remodel. I specifically stated to knock on the door before dropping pallet off so I could have then put it in my backyard. Took the entire day off waiting. I never heard anything. And around 2:00 I walked outside to find the pallet with the bathtub dropped off in front of my garage door right where it blocked my car. I have no way to move this thing! All I can say is this was unacceptable customer service and I’ll use another carrier the next time for sure! Guess they can’t follow simple instructions!

Package has been in transit for a week and received a call 2 hours before my delivery window that they need to reschedule for next week...Weekend service would be an intelligent addition in your line of work. THAT'S WHEN EVERYONE IS HOME!! I need to clear an entire day to be around for this package. Now next weeks schedule is pushing back. I'm a very busy general contractor and can't afford rescheduling like this. I have contacted the company I purchased from to warn them of the poor end user experience when using this joke of a carrier.

I ordered rear bumper from 4WheelParts and it ships through RNLO. They attempted to deliver my package twice. The driver states that his truck is too big for our road and tree branches in his way that might damage his truck. I don't understand why they can't just deliver my package. Even fire engine can access our road and big trucks as well!

Ordered a safe thru Costco. Go a text from R&L on Monday evening, "We will be there Tuesday between 9-1." We scramble. Get a call on the Tuesday.. Oops... Driver just noticed your item is not on the truck. Um, okay... Reschedule for a week later. No confirmation text so I call. Um, yes..we will be there tomorrow between 9-1. Get a call back 15 minutes later... "Um.. No... We can not deliver this item because we can't get our truck on your road. We have huge trucks doing deliveries on a regular basis." Hubby calls. Get's 'manager' who begrudgingly and rudely says, "Yes we will deliver tomorrow between 9-1."

Very unethical company. Never received the massage chair they supposed to deliver. They said someone at the address signed it but no one in my family did. I asked them to provide the signature, but they couldn't. After a few rounds of calling they told me nothing they could do and suggested me to contact the seller. Seller wanted me to file a police report, and notarized loss claim forms, and I did. R&L Carriers received the claims and said they were going to investigate but NEVER got back or responded to my emails, phone calls. I disputed this with my CC company and got all money back. Big lesson learned. Avoid this company.

I spoke with R&L and they advised the package (170 pounds total) would be delivered Monday afternoon 12.20.21 between 1-4; I booked a flight from Florida to Massachusetts to be there to sign for the delivery for my 90-year old mother. Monday 12.20.21 I am really excited that the product will be delivered. Phone call at 2:37 and I am all ready to say, "Yes, I'm here. Come on over!" and the customer service rep says, "I'm calling to advise you that your package will be delivered Wednesday 12.22.21 between 1 and 4" to which I ...politely lost it. No phone call prior to advise of the delay. And no one seemed to care that I had booked a flight to do this, and was returning to Florida on Tuesday 12.21.21.

The office is not truthful about contacting customer to schedule a delivery. I was told they had texted my several times. That simply did not happen. I receive one text and called them a few hours later to schedule delivery. I was out of town and R+L would not hold the freight for even a day or two. I was notified by the shipper that my freight was shipped from origin 2 days before R+L texted me. As such, they could not have held the freight for any amount of time at all. Being lied to is a poor customer experience and insisting that every part of the delivery is on their terms is as well. R+L doesn't seem to care about their customers or the service they provide to customers.

RL Carriers is one of the worse transport companies have used over the years. RLC Management must give out "excuse books" to their employees as standard reading material. For a single shipment, I have received excuses ranging from: "the shipper did not put the correct shipping address on waybill", to "Missing company name", to "Destination address requires liftgate" to "Destination address is closed" to "Truck broke down" to "we are no 1 on the delivery route" to "We will delivery tomorrow" to "I will have to check to the supervisor" to "we can't get in touch with the driver" to "the truck broke down again".... You get the picture...

They contracted to deliver a product to our home. Called us and said they couldn't get in the neighborhood. The solution was to meet us somewhere and have us haul and unload the product - with no cost reduction. If we had the capability to do that, we probably would have gone that way in the first place. After that interaction, we heard nothing back. A week went by and we called - apparently their plan was to just keep our shipment forever and never reach out again? They once again claimed they couldn't make the delivery and then sent the product back. Customer service experience was awful - had to explain the situation over and over. Was given no reasonable options to make it better. Snotty attitude from everyone we talked to. If you are a delivery company - you figure out how to make deliveries. Don't offload logistics and transport on to the customer. Ridiculous, unintelligent, unfriendly, unprofessional service.

R+L Carriers delivered a package to our home. We live in the country on a one lane road. The driver dropped the 600 lb package on the side of the road with approximately 6-8 inches of the very large box in the actual road. When calling customer service, they had their own picture of the drop off that did not show how bad the drop off was. The customer service reps argued with me that the box was not in the road, when I can see with my own eyes that it was. They had about 50 ft of open area they could have placed this package away from the road. Terrible delivery service, terrible customer service.

I purchased 4 LG appliances from Build.com, the online store for Ferguson Inc. specializing in kitchen and bath fixtures. R & L shippers were responsible for all 4 deliveries. They say to call if you want to make an appointment. I called each time I received an email from build.com; however, not once did they call. They left appliances in the middle of the driveway of a vacant home, under remodel even though they guarantee they will leave the item in a safe & secure location. Apparently, they only offer "curbside" service. When I told the dispatcher, Scott, that I am a 65 year old female who can't move a 400 lb. refrigerator on a pallet, and I'm caring for my husband who just underwent chemotherapy, he told me that it "sounds like your problem". Really? When I called build.com to complain, my salesperson and my business account manager were not available. The person who took the call told me 2 of the appliances were delivered today.

Looks like they did their job. They're a curbside delivery company. My 500lb package was left 5 feet off the road in my driveway. Great company. The driver did his job getting to my curbside. And I’ll take it from there being a grown adult who ordered it.

Product received. Thank you.

Flat out lied to me more than once. Had to go pick up freight at hub two days after it was supposed to be delivered. Said, "It's not here," "It's here, you can pick it up," "You can't pick it up, we'll call." Never called, never delivered.

They delay and moved my delivery many times, and lost track of my shipment today after they finally called me yesterday and set up my delivery between 10:30 - 4:00 (which is a week after the package supposed to arrive and needed by tonight). Didn't get any notice regarding the delivery (was told that the driver will call me 30min before delivery) until I called around 3:00 and told that they won't have any update till tomorrow. Don't use them!

Problem solved! The driver showed up. Very apologetic and explained the situation to me. Professional and very courteous. Helped get the package safely in the garage for later transport. A much better outcome than even R L Stine could have written!

Driver was an hour behind so he pushed a box with a bathtub on a wooden pallet up my driveway and told me that is a soft delivery. Got in the truck and drove off. I just had the driveway power washed in the morning (white, no spots and looking like a new). Now it is scratched and I have a pallet with a tub sitting in the driveway (not asked where to put it). Would never use this company after someone asked me what they wanted them to do! Will never sign for anything from this company. I did not hire them. I ordered at Ferguson's in Ocala. Thank you Ferguson's!

I have nothing nice to say about the company. First thing they moved my delivery date out twice. The day it was coming I got a call the day before and was told the delivery would be between 11 and 3 . So I changed my schedule around again to meet this time window. It arrived at 6 pm. I talked to the truck driver about my complaint and he says it happens all the time and he won't even bring it up to management since they wouldn't listen. Bad business!!!

I ordered hardwood floors from Floors and Decor and they use RL carriers as their delivery service. As I take off work to go meet the driver, he informs me that my 25 cases of real hardwood flooring is damaged and I’m prolly not going to want to accept it, and he was right. One of the boxes was completely destroyed and flattened out with nothing in it and thrown on top of the rest. 5 boards were thrown on top of the shipment like they had been picked up from the ground and just tossed on top with no attempt to put the box back together to protect the loose boards.

If you order anything that requires a large carrier, avoid R L Carriers like the plague. I ordered an item with a delivery date of June 11th. The tracking info showed all updates until it got into R&L in Fontana. On the 12th after not getting package and not seeing a change in the tracking info I called them, they told me package would arrive on the 13th. Late afternoon on the 13th, no package, so I called and spoke with their dispatch supervisor, Oscar. He said my Location only delivers on Fridays and promised it would be here on the 18th.

Long story made a little shorter. Story told a thousand times. Time off work (x2), promised delivery time, no show! I didn't choose R L Carriers, the shipper did. They set a date and time. Tracking on their website said this number didn't exist (weird since I copy and pasted it). Due on Friday so I called on Thursday and they said should be on time. Friday morning on my way to my brother who lives 3hrs away to receive and install my new engine. 20 minutes down the the road I get a call from RL asking to reschedule my delivery. Dead silence. I couldn't speak a word. I pulled off the freeway so I wouldn't crash. She said it was in Salt Lake. I will be honest, I wasn't nice.

Company does not own mistakes. I was promised a residential delivery on Monday. Didn't come so I called company. I was then promised delivery on Thursday. I again called the company and they said there was a mistake and it is in Ohio, so it should be at my house on Friday. Called the company who now says it will arrive in Atlanta at noonish but will not be delivered till Monday because they won't open that trailer to remove its contents till then. I have taken each day off to be here.

I placed an order 5-14-21. Order shipped 5-17-21. Tracking info wasn't given to company shipping it out at pick-up time. The company I purchased from requested R&L to do a dock check because my shipment wasn't being tracked. I called R&L 5-24-21 to have the shipment delivered to the back door because if everything was still moving and just not being tracked, delivery should arrive 5-25. I didn't have any tracking info, but the person I talked to verified my delivery was in their system by using my name and shipment location. She also said a dock check was still in process. Nothing came on 5-25 and no one called to say a delivery was being attempted.

This is definitely a zero start company but Google doesn't go that low. The people who answer the phones are very polite and apologetic. The complaints they must receive a daily basis and they know to start off by apologies. They have had my delivery for 15 days now and I'm told it's being delivered tomorrow. I took the day off for it. (It's a big pallet) No one ever showed. I called the next day and was told it was refused. I asked how is that possible no one ever showed up. I was here all day. Then told they will send it out next load in 2days. Took the day off. Still nothing. Called again was told not sure why it wasn't delivered but assured me it would be there tomorrow between 1 and 3.

I had a scheduled delivery for a product, waited a full day, no delivery. Delivery came next day with damaged box. Scheduled return, took 3 different days of waiting for a pickup! Do not buy from any company that uses this shipper!

I ordered an expensive electric bicycle in September 2020. Due to the Pandemic, bicycles are in great demand with long wait times. The e-bike company finally emailed me that my e-bike has been shipped and I was very excited. Within a day I received a phone text instructing me to call R+L Carriers. I called the phone number and spoke to a very nice woman named Barbara who informed me that my item was still in Fresno, CA (I live in Phoenix, AZ). She asked me for my home address and I gave her my address and she noticed my home address was incorrect so she corrected my mailing address. If she had not asked me this the package would have been shipped to the wrong address. Barbara told me my package would be delivered in two days and the delivery driver will call me just prior to delivery.

I purchased three toilets which were to be delivered by R-L Carriers. The driver stated he couldn't put the huge, heavy delivery in our garage because his pallet couldn't get thru the gravel in our driveway. So he left this heavy load that I couldn't possibly lift out at the end of our driveway, outside our gate, which is literally out on the street. All he had to do to put it in the garage was back his truck inside our gate, which is right next to the garage. This very easily could have been done because the previous week another driver from R-L Carriers had done just that to deliver another load. When I suggested this to the second delivery man, he said it was against policy and the other driver had "broken the rules". I would never use this company again!

We ordered a 10 seated teak furniture set from Oceanic Teak in Florida. Unfortunately they chose R&L Carriers to deliver this order. They sent us a text message telling us the day they were supposed to deliver they did not deliver until three days later. After calling them to find out a time frame all three days they told me a time frame between three and four in the afternoon and they would give us a call 30 minutes prior. We never received a call. On the third day my daughter came home from work at five in the afternoon and told us that there was a really large package out on the street at the end of our driveway which is where R& L carriers dropped off a brand new teak dining room set. We can’t See the end of our driveway from our house. There was no way that we could ever move this package to bring it into our home.

The first delivery was for a BBQ and a number of related items. They called and said that our items were in Arizona and needed to be delivered the next day between 9 AM and 5PM and that we needed to be onsite during the entire window. After taking off and waiting all day, R&L called at 3:30 PM stating that the items were actually in Texas and needed to reschedule for days later. When the shipment finally arrived, they had put a forklift through the box.

I will never purchase anything from someone who uses this company. I have been waiting 3 days for delivery. I've called multiple times. I was given a 2-hour window. It passed. I called back. Was told they were unable to locate the driver because his device was not working or he had turned it off and they didn't have a phone number for him so I waited. I waited. Try calling back and they're close. This is absolutely unacceptable and anyone who decides to use them should not be dealt with. How do you use a company that has such poor service? You clearly do not care about your customers.

I paid $450 for delivery of a gas range. They said 11-4 and then said will call half an hour before delivery time. When they actually called, it was 9:40am, and I said I would get there in half an hour. The delivery guy who basically didn’t speak English said he wouldn’t wait, despite the fact they showed up at the wrong time and didn’t even call before as promised.

This carrier is the worst by far with deliveries. We run a business out of our home that has a commercial driveway attached. We receive multiple orders from 18 wheel trucks all year long. This is the only carrier that not only refuses to deliver our merchandise, but leaves it at the end of the driveway like garbage to be picked up by cars that drive by. We will NEVER use them again.

Our new hot tub cover was supposed to arrive on Dec. 16th but delivery was delayed until Jan. 4th, while we were out of town. We came home to the cover having been deposited on our front porch with absolutely no packaging material around it and it was severely dirty and looked like it had been beaten to the point of having rips and holes and stitching coming apart.

Stay away from this company!! They are very aggressive on asking payments, but they don't want to pay even a $ when service is bad. My company put our pallets in 3 different shipments (web pro **, pro **, pro **) on an R+L Carriers truck. It was strapped securely onto a pallet. It left our location in perfect condition. One pallet was delivered at the wrong address and it arrived at our customer's location. The carton was a smash, the other two delivery was delivered at the right location but the pallets was pushed so hard that the porcelain inside is entirely broken. In all three deliveries, the driver refused to write in the bol “Accept the goods with Reserve”.

Be aware of who you buy products from and who they use for shipping. R&L received our shipment on 9/11. I received an estimated delivery date of 9/18 from the company I purchased from (realtruck.com). R&L was supposed to contact me to arrange delivery. Since I had not heard from them, I called them on 9/17. They told me that my shipment was sitting in a warehouse in Atlanta, delayed indefinitely. They called me the next day to arrange delivery for 9/21.

Ordered an engine online. Was supposed to be here August 26th so I took the day off. Received a call that afternoon on the 26th to arrange for delivery on the 29th. Took the 29th off of work received a call on the 29th to tell me they needed to reschedule for the 1st. Again I took the 31st off then received a call on the 31st to tell me they needed to reschedule for the 1st. 3 days I have waited for delivery each day costing valuable vacation days from my job. I let them know my situation and how I was very disappointed. Now they are saying it will be delivered tonight at 8 PM. I will let you know how that goes.

I have deliveries from this company often, I usually have very decent experiences with their staff and drivers but as of the last month it’s been getting pretty disappointing, today really tipped the scale. My delivery frame is 7am-3pm and always has been. A delivery shows up and calls me at 4:11, I said, "Give me a couple min and I’ll call you back as I’ve left the office, delivery hours are till 3 (they know this) I need to see if anyone can come offload."

This is the absolute worst shipping company we have ever dealt with. Package arrived at destination terminal on Friday. We called to verify it was there, then drove 1.5 hrs (one way) only to have them tell us they couldn't find it. Promised to deliver on Monday, it is now Wednesday and no package. Since Friday it has bounced all over IA and SD. Every day another apology and another promise. I am almost certain it will not be in good shape when/if it does arrive. This is a swimming pool, maybe it will get here in time to fill with snow.

RL customer service got back to me quickly on this site, allowed me to tell my story and is escalating to leadership. I have high hopes they can solve these types of issues more quickly and will do business with them again. In the meantime package was delivered yesterday in perfect condition.

I was expecting a delivery between the hours of 12pm-5pm. When there was a no show and no call I followed up by trying to call the company to find out what was going on. I did not get an answer either by the local branch and number in Fontana or the national branch and 800 number. I was a bit frustrated and figured I'd call the next day. Then about 3 hours later at around 8pm I get a call from a very polite gentleman who says he has my delivery and will be there in about 5 minutes. I was just happy to get my item and the driver was very professional and courteous. It all worked out.

RL Carriers. I recently had the misfortune of having to deal with this company’s driver. I believe the gentleman, and I use the term loosely, name was Arnel. Arnel was the driver that delivered my toilet and refused to wear a facemask when I requested it. Besides the point that he should have been wearing it from the moment he got out of the truck, he became indignant and hostile when I asked him to wear a face mask. Telling me that his mask was in the truck. I informed him that I felt like my health and safety was at risk because of his lack of concern for wearing a facemask and he proceeded to tell me that he would take the package back if I didn’t like it. A very obvious bullying tactic that considering the package was already in my garage when he made the statement he knew that wasn’t going to happen.

Reserved LTL freight shipping for a large piece- to be delivered to a customer. Reservation was scheduled for June 25, 2020 between the hours of 8 AM and 4 PM. Of course it would be nice if people were communicative of a smaller window, but that part is what it is, I suppose. First called at 3:33 PM to see if the driver would magically appear in 27 minutes. Received a call from Michael, from the Jacksonville hub, at 4:17 PM to be updated that the driver was in New Smyrna Beach (minutes away from my location), and that the driver would arrive between 10 and 30 minutes. Forget that the phone call came after the latest pickup estimate, and that 10-30 minutes would be further from that allotted time.

I work night shift, ok?! I was told I had to be home or it would be shipped back stayed up waiting on a pool that was said to be delivered by noon and it wasn't. Then I called and they said it would be 5 or 6 that they were about 45 minutes away. Then I called and they said they couldn't make it today that it would be next week. So I have to work a 12 hour night shift again on no sleep due to this company's ignorance!

I purchased a safe online through Costco whom was very responsive throughout the delivery and purchase process, but I had no idea who R&L Carriers was. Unfortunately, the delivery was a disaster and they were rude, incompetent and liars. Had I known this was going to occur I would have paid for my own shipping rather than dealing with R&L. They left the safe on the highway intersection of my driveway since there was no curb for their "curbside delivery". It rained that evening and I struggled to find a way to get it to my house considering it weighed 710 pounds. I refuse to allow anyone of my friends or family suffer the experience I had with these rude, unprofessional and careless company employees.

DO NOT USE!!! Bought a pool heater from a company in California. They contract to R & L for shipment. Delivery man got off the truck and had me sign for “receipt of item” before even opening the back of the truck. Brought the heater attached to a pallet into my garage. Box had, what looked like, very minor damage but didn’t think anything of it. Delivery man was nice and asked if I wanted the pallet otherwise he’d take it. I told him I’d be happy if he took it with him and he responded “don’t tell anyone at my company I did this for you.” Delivery driver drove away and I opened the heater and found the top was dented right by where the box damage was.

I ordered a safe on this past Tuesday, which shipped on Wednesday. I was contacted by Linda at R&L on Thursday morning stating that they had the safe and they were ready to schedule delivery for Friday. It wasn't scheduled to be delivered until the following week! The delivery driver, Sydney was awesome. Very friendly and accommodating. He even offed to place the safe in the garage instead of leaving it curbside. I'm not sure about all of the bad reviews R&L receives but this was not my experience with the carrier. From beginning to end they were nothing but professional and customer-oriented.

Purchased an outdoor patio set which was delivered by R & L Carriers. Scheduling was a breeze with this carrier, and the day of delivery, received first a confirmation TEXT early in the morning, then a phone call confirming would be arriving in 15 minutes. ON TIME. Even though listed as a "Curb Side Delivery", the delivery person was extremely polite and friendly and a great assistance. I was sure to also notify the company that I bought the patio set from, how happy I was with their choice of delivery companies.

Run, Use anyone, Fed/Ex. YRC, AAA COOPER, R&L in Miami is the WORST. They honestly have NEVER delivered on time or close to on Time, Today was the 3rd out of 4 times I have used them or someone else has sent me freight using them and Everytime the Freight has been misplaced or over looked, It always goes great until it reaches the Miami terminal, Then It goes missing,!!! Lost and always same excuse, We are backed up, Now remember this is same company that moved it across the country through busier terminals without a problem, THEY DONT EVEN KNOW IT'S THERE HALF THE TIME!!!! 4 days later!!!!

Company investigated and made it right. Great work. Review retracted, as they completely resolved my issue and made it right. They did it within 24 hours. Thank you!

I will never use R+L Carriers for any business I conduct. Your drivers are the most disrespectful people I have ever met. I can't explain the disgust I felt from my experience with your employees. It is sad that something as simple as a delivery has to turn into an experience where I felt downright insulted. It's like the guy hated me for some reason before he even exchanged a word with me or laid eyes on me. Screw this company. Never again.

I received a call to set up a appointment for delivery. I took off work so I can be home for the delivery. I called to track the delivery and find out that my package was still in Ohio, I live in Philadelphia. I don’t understand why would the representative call me to set up a appointment for Wednesday and when Wednesday get here they tell me my package is still in Ohio.

Shipped a snack machine from Pennsylvania to Austin taxes. The 4000 snack machine is now worth nothing. The legs and door are completely broken and bent off and machine won't even turn on. The driver told me and quote "yaaaa.....it's probably been through over 15 trucks to get here...."

I had a pallet of cabinets delivered. The cost of the RTA cabinets was owner $7k. I was instructed by the company I purchased from to verify that all products were there and note any discrepancies or damage on the drivers Freight bill BEFORE signing. As I was working quickly to verify all products were there, the driver said all I had to verify was that one pallet with 25 items was delivered. I said I was going to verify the contents and record any discrepancies and damage on his Freight bill. He said no, you aren’t writing anything on my paperwork.

After pickup was arranged I get a call from the driver and said he didn't want to drive into my development as there was a dead end, even though there are plenty of side streets to turn around and that I have received many tractor trailer deliveries directly to my house with no issues. This was all explained to the driver but he insisted he could not do it. I then had to load up my car with the freight, drive out to a a main road to meet the driver, then I unloaded my car.

On time and courteous. I Ordered a engine from Youngstown Auto Wrecks. It was delivered by R L Carriers. They were supposed to be here by 5. They arrived before 3. They were very professional and no visible damage had been seen on the engine. They are great.

I ordered parts from a seller and they were shipped via R&L Carriers. They called to set up a delivery time. After waiting 5 hours for the delivery I called the terminal and they stated if I hadn't received it by then, it wasn't going to come. I stated I had been waiting all day and it needed to be delivered. They called the driver and he stated he didn't feel comfortable delivering to my location so he didn't deliver it. They put the driver on the line with me and he stated I could come get it from him. I asked for him to come closer and he stated no.

Delivery guy was incredibly rude and refused to deliver package to the door. He left it outside in the driveway and then fought with me and the housekeeper. I called the company to complain and they said it wasn't a big deal and made it clear they couldn't have cared less about the outcome. Terrible, rude drivers and management that doesn't care. They left a 180 pound piece of exercise equipment basically on the street blocking the gate to the house. Absolutely unbelievable.

I've seen some of the poor reviews and I must admit I was nervous that my expensive outdoor grill was being shipped from R L Carriers. Let me just say that my experience was the opposite. I was impressed by the professional phone call setting up a delivery date and time. The truck driver called asking for more specifics. Arrived in the first hour of the five hour window. The driver was a pro moving the big box truck around in my narrow lane and driveway. Once unloaded, not even a single sign of any damage. As a matter of fact, the shrink wrap was in mint condition. Very impressed upon opening everything to not see a single scratch. Impressive for a 350 lb grill that came from the other side of United States by truck!! They did a great job!!

I purchased an item through a company that contracted R&L to provide delivery. I scheduled a day for them to deliver, which was eventually narrowed down to a 3 hour window. The day of delivery, this window came and went. No updates from R&L. I called support several times within an hour and was told both times that "the driver should be there in 10-15 minutes". This is also after I had been told the driver would call 30 minutes before arriving. When I questioned one of the support reps about this, their response was.... "Oh. Well he'll probably be there in 30 minutes or so." After waiting 1.5 hours past the window, I left.

I've seen so many bad reviews of R+L Carriers, just had to write because my experience was 5 Star and they deserve it. I placed an online order for a Garden Tractor on Wednesday, 8/7/2019.. It was shipped the same day.. I was given a tracking number and it was already picked up that evening by R+L. I was given a date of Monday, 8/12/2019 that it would reach the destination terminal. It did.

I ordered a massage chair from Amazon, like a large recliner chair but with massage. Something I bought as a gift for myself. I was so excited! Long story short, the 300 pound chair was supposed to be delivered "inside the main entrance." Tuesday morning I see a humongous package pushed up against and blocking the only way that I can enter or exit my house AND blocking the access to the handicap ramp! No notice or even ringing the doorbell.

This company lies and tries to steal merchandise. They were supposed to deliver 2 items and only showed up with one. Then the low IQ driver claims he was only supposed to deliver 1 item until he looked at the packing slip. I called the customer service and the girl admitted that the 2nd item never got placed on the truck and is still sitting on the dock. She claimed that they would re-deliver them tomorrow and THEY NEVER SHOWED UP!

Purchased a brand new wooden door from Door to Door and when it was shipped they delivered to my garage. We did not open because it was crated well we thought and it took our contractor a while to come to install the door. Once he and my husband opened the crate we found that the door was damaged and because it was a month later that we called in the claim they would not take responsibility. I sent in the claim with pictures of the damaged door and it was denied. I called and Mike ** said he didn't see how it could be their fault that it was damaged. Not sure how a brand new door could be delivered damaged and not their responsibility, but it seems to be. I would recommend that if you do have to use this company that you make sure you check out your shipment before they leave for damage because they do not take responsibility for their mistakes.

Ordered a large pool and RL Carriers lost the package the day the driver picked it up. Over 1 week later they are still looking for the 3701b package, they lost this ruined my kids' vacation and have taken their sweet time looking for it. I even gave the dock manager an idea about looking at the truck computer because on their website it says their truck have computers in them with freight logs. Shouldn't these people be trained to know more about the company.

Called R+L Carriers in Los Angeles to find out delivery info and the women said it's being loaded and then hung up on me with a grumpy voice. It was a simple request, can't believe people like this work in the customer service department.

As I was eagerly awaiting my package, R+L called to schedule delivery. I got a window of 10-6 that the delivery would be made. On the day of delivery, I called R+L to see the status of delivery (approx 15 minute call) and they said it can't make it today. But why was I not informed earlier? Things happen and I understand that. I got a second delivery date with a 11-3 window. Made arrangements for someone to be home on both instances to sign for package (wasted their time). Got a call at lunch time saying R+L would not be able to deliver again and needed to reschedule. At this point, I got frustrated but what else could I do? I asked the person on phone if I have any other choice and he said "Yes, if you want to wait till next week for the package" as opposed to the current week.

Purchased a generator from Rural King, supposed to be delivered by R+L Carriers. First they did not deliver it on the first day it was scheduled for delivery because they told me they don't work weekends, it was supposed to be delivered on a Friday. So rescheduled for Monday. When my schedule changed and I was unavailable when I tried to reschedule the delivery R+L phone staff were rude, unhelpful and acted as though I had done something wrong and this was terribly inconvenient for them, I had to call them back multiple times, issue is still unresolved and service manager is unavailable. I will now research who companies use for their shipping and will avoid anyone who uses R+L. I don't need to feel guilty about my purchases or that I am an inconvenience to a company whose services I have employed with money that I earned with my hard work. Sweat, blood. And tears. Thanks but no thanks.

They had a driver that could not back up nor follow instructions. After reading reviews on this company I am unimpressed. They had our shipment for over a week and tried to deliver without contacting the main point of contact. To top it off their driver backed into our equipment!

My Wife has a tanning salon & this company delivers all our tanning beds. Have never had a scratch in 5 plus years. Will continue to use this service. Delivery service is excellent. I feel confident that pick up service would be equal.

I never heard of this company before until they delivered my furniture. This guy named Marcos was super professional and friendly. This was heavy furniture. My husband was away (we did not expect it to be delivered this soon) and the weather was so hot, I feared the heat would damage the contents. Marcos made sure to leave the box under a shade and also reviewed the contents. Due to the weight one of the corners of the box was torn and he double checked to make sure it was just the box and asked me if I was ok with that. Thank you Marcos! I very happy customers here.

There is not much to say, except that the driver who delivered our treadmill was rude and uncooperative. Next time when we purchase something we will make sure that the seller knows we don’t want R & L to be the carrier. We have also contacted the company from whom we purchased the treadmill and told them about the incident.

On 04/29/2019 I was contacted by Liberty to set my delivery window, and I found her to be very professional and courteous. Chris, the driver was awesome! Right on time and very helpful. Placed my delivery right where I needed it, then went beyond by assisting me to get the pieces inside my gate, even though curbside was specified. My delivery could not have gone more smoothly, and I wanted to send some encouraging words on behalf of the R&L crew in SLC, UT. My parcels arrived without damage of any sort and the final act went just as I would have hoped. Well done, Liberty and Chris! I don't receive deliveries of this sort often, but if I ever do again, I'm hoping the shipper will specify R&L! Thanks Guys!

Thanks for your help. RL carrieres is an excellent carrier and I didn't want to use other carriers. I have another freight order and definately will be using R&L Thanks again

Awful slacking company. Why even bother to give a 5 hour window when shipping your products if you never show up on time? I woke up 3 hours early during a day I work a 12 hour shift because you idiots claim you were going to be here. Learn how to do your jobs. Awful experience. It wasn’t even my choice to use these jokers. Musician's Friend gave me no other option.

And dropped off expensive shipment without original packaging all damaged. They refused to listen or reimburse me for my loss. Instead they told me to take legal action against them if I wanted to see any money back. This is how they roll. No ethical or legal obligation and no care for public opinion.

Ordered Honda Accord body parts through RockAuto. There was only one shipping option for me to choose from and the cost was as much as the parts themselves. The bigger parts were shipped by R L Carriers and the smaller parts came FedEx. All shipments arrived promptly. However it was a couple weeks before I could get to the work. I never even opened the products as I wanted to keep them protected. That was my mistake. Turns out the 'points' of the hood (the corners that form a point that go up by the windshield) were bent over. One was bent over to nearly a right angle - clearly a mishap that results from dropping or carelessly tossing around - something you would expect from USPS. I've contacted both RockAuto and R L Carriers. Got automated response from Rock saying I waited too long and they can't help and I expect the same response from R L.

After I scheduled my delivery earlier this week, I explicitly instructed their customer service rep. to contact my contractor (not me) to coordinate this delivery. They told me that they would call my contractor an hour ahead on the day of delivery to coordinate the delivery. They in fact did call him on the day of scheduled delivery and he told them that he would be waiting for the delivery until 4:00 pm, but the driver did not show up by that time. My contractor left for the day at 4:30 PM. Apparently the driver named Darryl called me instead of calling my contractor around 4:25 pm (several hours after the customer representative called my contractor). I did not have a chance to check my phone until 4:40 pm, but as soon as I did, I got the driver in touch with my contractor.

Stereotypically equivalent to tow truck drivers...and that's the people answering the phone and passing you around the office. They are definitely not trained to increase business in their approach to dialog. They make promises they don't keep and pass the buck onto the old "somebody" was supposed to. I definitely wouldn't use them and didn't use them. They were chosen to ship to me.

A vendor used R+L Carriers to ship me a very carefully and robustly crated item in two boxes marked clearly as FRAGILE and NO FORKLIFT. One box had clearly had a rough ride - it looked like it had fallen off the truck end first, crumpled like an accordion. The contents were destroyed so I refused delivery. The vendor then sent a replacement which I chose to pick up at R+L's facility to eliminate a touch point, thinking it might reduce the chance of damage. No luck. Despite the NO FORKLIFT stickers, they actually brought the items out to me **on a forklift**. Immediately from 50' away I could see a gaping hole in one of the boxes, a big chunk of cardboard box flapping in the breeze. On closer inspection, I could put my entire arm through the hole into the box. I wish I had thought to take a picture of that. Of course the contents were damaged this time also.

Bad management, terrible service, we lost hundreds of shipments and hundreds of customers because of R L recklessness in handling shipments and dealing with customers. Stay away from them at any cost, they might be in the cheaper level but so is the service you will get, worst carrier. We finally stopped them after losing thousands of dollars because of them.

I see a lot of bad reviews out there so I thought I would share mine. The shipping was fast for this time of year. My freight showed up at the terminal at 8:05am yesterday and I had an email from them at 8:55am asking me to call them to set up a delivery time. It was set for between noon and 5:00pm today. The truck showed up at 2:00pm with a very friendly driver that put my freight where I wanted and was on his way. In my opinion, there is no way this transaction could have went any smoother than it did.

Updated 03/04/2019: Well we are now over 2 weeks out since R L gave my freight to a 3rd rate pathetic shipping partner and completely lost it. They have lied about the process until each of those stories were debunked. Now we are down to the blame game and pointing fingers back at the original shipper as needing to replace the freight. R L has offered nothing but incompetence throughout the whole process and now basically seem to be holding out that their hopes and prayers of finding my package will work.

My packages was expected to be delivered on a Thursday. The packages arrived at the facility near my home on a Tuesday and according to the tracking, I was going to be contacted to schedule a delivery. I never received a call from them so I decided to call them myself. The person I spoke to was very rude and told me they called me and left a voice message, which I never received. Then they told me they weren’t able to deliver until 4 days later and now I’m without my parts, which I had prepare to work with for the weekend. This was a very frustrating experience. I will never recommend them and I’d advise anyone to avoid them.

Delivery of wheelchair - I had a completely pleasant experience with R+L Carriers. They were polite, helpful and courteous. They set up a delivery appointment. Driver called a half hour before they came. Driver was respectful and helpful. Made sure I was satisfied with my cargo before he left. Only 4 stars because the tracking system in their app could use some refreshing, other than that I would not hesitate to recommend or use this company again.

Unfriendly, uncaring of your circumstance. When I explained the circumstance for the delivery, the person on the phone did not acknowledge the challenge, bowled right over it and asked the same question again in way that clearly stated they did not care and were not willing to work with their clients. Not only will I never seek the use of this shipping carrying company again - I WILL NO LONGER USE THE COMPANY I BOUGHT THE ITEM FROM BECAUSE THEY ARE PARTNERS WITH SUCH A POOR, UNCOOPERATIVE, UNCARING COMPANY.

I bought a single wall oven from US Appliance and shipping was through R&L Carriers. I shivered after reading the reviews of R&L. However, my experience could not have been better. I was called immediately after my oven arrived at the terminal, set up an appointment for next day residential delivery with a window of 11 a.m. to 4 p.m. Driver contacted me at 3:15 p.m. and said he would be here in 15 minutes. Driver arrived at 3:30 p.m., carefully unloaded my wall oven from the truck to ground level and then (without me asking) sat it inside my garage, used my box cutter to open the box for a full inspection. No damage whatsoever to appliance or packaging. Most people who have good experiences don't leave reviews, only those who are pissed off. My experience was great and I hope this review helps ease some anxiety for others. Thanks R&L for a timely and trouble free delivery of my beautiful white single wall oven!

IF I could give them half a star I would. The truck was supposed to show up on Tuesday. I paid helpers to come help me unload the truck and also rented a forklift. I also had two of the franchisers come to help us get the store set up. They had to fly in and were on a tight schedule. The time the truck was supposed to be here was between 8-11 am. I waited until 11 and then called to see what the hold up was. The guy told me he would find out and let me know "quickly". 1 pm rolls around and still no word so I call and the guys says he hasn't found out yet but will let me know. It is 4 pm when he calls and says that the guy was sick and called in today. That someone else would get the truck from him and that they would be here first thing the next day. So then wed rolls around and the driver calls me and says that is about 30 min away. This is at 8 am.

Just a disappointing experience all round. Unhelpful and discourteous. The company wanted to leave our item outside of our gate and refused outright to bring it to the house. Phone calls are direct to the driver, again, unhelpful and discourteous, initially refusing to give his name so that I could contact the company. Ultimately the minimum the company could get away with was dropping a pallet 75 yards from my house and that's exactly what they did, despite the fact I took time off work to be home and open the gate for them. Disappointing and I won't use the company again.

Why you NEVER hear from satisfied customers... Because unfortunately happy customers don't usually take the time to write about their GOOD experiences. As a business owner that now uses R L Carriers exclusively to ship our custom made sports wheelchairs, and have so for the past 10 or so years, we couldn't be happier with the service that R L provides us and our customers. R L has shipped WELL over a thousand shipments for us to date and each and every one has arrived to our customer in perfect condition, which being that each one is custom made is paramount.

Ordered all appliances from Goedeker's in St Louis, Mo. Included stove, microwave, dishwasher, refrigerator, and clothes dryer and washer. Goedeker's shipped all but the refrigerator after 7 weeks because the refrigerator was still back ordered. At delivery R&L dispatcher called and made arrangements. I told them we had places to turn around. Driver arrived and was a **! Told me they should not deliver to my house. He did, and found a nice, wide, hard packed, and gravel, driveway to turn around in. No problem. There were actually 2 driveways, the same road base, that could have been used, plus a hard surfaced clay area he could also have used.

Carrier called to schedule a delivery date and time and had a generous 3 hour window for delivery. Dispatch and drivers are not even aware of promised delivery times. Plan on waiting all day for your delivery, the promised delivery time means nothing.

I have a package that should’ve been delivered days ago. I call and keep being told they will call today to set up time, but after several days of calling I still do not have a delivery scheduled. I’m told it’s been at the local terminal for days, but no delivery or info on when. Customer service just keeps saying soon and will contact me, but never happens. Delivery will definitely miss the Christmas deadline I paid for and still no idea if I will ever get it.

I was set to receive a delivery from R&L Carriers on Tuesday (12/4/18) and was told to call the day off to get an exact time window. The day of expected delivery I called early to ensure delivery and receive an estimated window. I was given a time between 10:30 am and 12:30 pm and also told my delivery would be the first stop. Satisfied with this answer I proceeded to wait at home. As my work is not close to my home I had to request to work from home for the first half of the day from my manager and come in later. I also had my wife take my kid to daycare on her way to work which she doesn't typically do as it is out of her way.

Parcel delivered last Tuesday by R+L arrived severely damaged. Parcel was professionally packaged and labeled. Visible damage to contents from exterior. Appeared parcel had been dropped many many times and grossly mishandled. Damage to packaging suggested contents now junk. Driver asked if I wanted to accept delivery and negotiate a new price with vendor. I wisely rejected the delivery. Reordered via vendor/Build.com. Vendor said it would expedite replacement item/parcel. Somehow that didn't happen nor was the parcel received yesterday/Friday as vendor said it would be.

I learned something valuable ordering my daughter's Christmas present this year. I learned to ask if R L Carriers is the only option for shipping and to never buy from that seller again if that is the case. 5 missed deliveries and counting, I am still waiting and at this point just hoping we get it by Christmas. Of these 5 I was only contacted once to tell me the delivery would not be made, meaning I have missed work and costs of this item have gone way up as a result. I wonder how these people would feel if I wasted their time and money the same way they waste their customers' time and money. AVOID AT ALL COSTS, if not for your wallet then for your sanity.

After so many phones called and transferred and afraid my package will get lost somewhere, finally there was one customer service able to help me to get the package and delivery to my house within next day. She told me she didn't understand what and why the other previous customer service who served me did and recorded in the system. It's all good now. But still, it shouldn't be painful and hassle for the recipients to chase their tail for their own package. I will give 3* after problem has been resolved for now.

R+L email statement: "To expedite the process, we would like to set up an appointment date for delivery. Call our SAN DIEGO, CA facility at 858-638-0085 Utilize Reference Pro-number. Below are the available days/time we can deliver your merchandise. Our Customer Service will work with you to coordinate a convenient window time for delivery. Thank you very much.". I called to schedule but they give me a one-time delivery time of Monday 12/3 between 10-2pm, take it or leave it. I asked to schedule a different time but they said they no. Their email statement is meaningless if they only give one delivery date and time on their terms. Furthermore, they said they'd call one hour before delivery and they did not call. Normally, no one would be present to receive the delivery but luckily my wife was home from work to have her vehicle tires replaced. The merchandise was delivered at about 1:30 pm anyway.

I ordered a generator on eBay. The shipper, R+L Carriers called me shortly after my order was placed. We agreed on a date and time for my item to be delivered. Wednesday Nov. 28th before 12 noon. We set this up because I work days with an ambulance transport co. R+L also asked me if a tractor trailer would fit down my road. I can't make this conversation up. They were to call 11/28 am to confirm I would be there to sign the shipping order. They didn't call as of 10:00 am that day, so I called them. I was told my item was loaded on the front of the truck and wouldn't get to my house before 12 noon, probably by 5:00 pm. I explained to them WE HAD AN AGREEMENT TO BE DELIVERED BEFORE 12 NOON!

I ordered a log splitter on the Internet. The company selling a log splitter used R L Carriers to deliver to me. They say to call R L Carriers now for shipping details and the dispatcher only knows very limited details about your shipment. Then will not give you a time when it should arrive at distribution center for delivery and then finally tells me it will be delivered yesterday afternoon but never shows up so I call again and get the runaround how it never made it to the distribution center and tells me again it will be delivered tomorrow but never shows up so I call again and still no delivery date. This company is horrible. I will never use them again.

and damaged my brand-new truck. All of this is captured on surveillance camera. I emailed this event to the dispatcher without resolution. My attorney will be contacting your company. I also notified the shipper terminating any further business with them due their choice of trucking companies.

I know one star is low but this company R L Carriers don't deserve one star. The worse customers service. They lie on the price to have a delivery. I cannot explain how awful this place is. I have never had to deal with such liars as these people are. I was told to have a delivery done for $248.98 and this was the quote after talking to three different customers service representative and when the item arrived the driver said on the invoice for the delivery $374.98. Lesson learn in any purchase you do online check the reviews before dealing with any company. But please make sure it's not R L Carriers don't be one you use. Horrible business!

They quoted 250 to deliver a sink for me and after picking it up charged $800 for it. They knew the exact specifications for weight and miles to travel before picking it up, and basically stole it from me. I was selling it online for the same amount they wanted to charge me to ship! Horrible horrible company.

I ordered a large item online and really didn't have a choice of carriers as the merchant handled the shipping. R&L contacts me to set up the delivery. They give me a 4 hour delivery window which is ridiculous in itself but 90 minutes after the supposed delivery time I called to see the status. I encountered probably the rudest most arrogant bunch of customer service representatives I have probably ever encountered. I wouldn't waste time as a merchant or an individual shipping your items with this horrible carrier. The shipping industry in general is pathetic but this group of morons takes the cake. Don't say I didn't warn you!

This is the worst company I have ever encountered. The driver couldn’t find my house and drove around my neighborhood continuously. He wouldn’t let me give him directions and then refused to deliver my furniture. When I called the company to speak with a supervisor he was no help and had a terrible attitude. I do not recommend this company to anyone. Scary experience.

I was concerned due to the reviews that I saw online that my large Skutt Ceramic Kiln would arrive damaged, that turned out to not be the case. Package arrived on time, undamaged, and with a helpful driver. Upon arrival to my downtown home, with the special R+L lift gate truck, the driver unloaded my kiln pallet, a load of over 500lb. This was the end of what a normal driver under these circumstances is required to do. Unfortunately this would have left a $5,000.00+ kiln sitting in my gravel parking area, with rain on the way. He volunteered to help me get it into a safer location, so, between the two of us, we succeeded in getting the shipping pallet up onto my porch and out of the potential rain. So, I decided to up R+L's average rating with this 5 star review, I hope the rest of you have as good an experience as I did.

I do not know why my company uses this company- they have to be the worst ever! Takes them two days from LA to San Diego, we put on the BOL early delivery, when I call the terminal they tell me they do not read the BOL's-What the heck? If I were running this place I would be embarrassed with their service and not caring attitude! Stay away from these people. Use FedEx, maybe more money but well worth it and you aren't risking a your relationship with your customer. If I were able to give them a zero I would- there are many more reliable companies.

I shipped a large crate with this company to Utah from Atlanta. I dropped the crate off myself and the guys in Atlanta unloaded it like pros. I felt pretty good about its odds. Upon arriving in Utah, one side of the crate was missing and of all things, the well packed computer with extremely expensive software is missing. The driver tells my customer to write "subject to inspection" on the delivery papers since he did not know if anything was missing. He took pictures of the damage and called me right away. As it turns out, by signing for it even with the driver's instructions on how to handle it, he basically negated any claim I have for the damage according to their insurance people.

Every purchase order I write explicitly says "not to ship R&L". I am currently waiting on a piece of equipment which was supposed to arrive 5 days ago. The tracking website showed that it arrived two days ago, and is now showing that it is still two states away. When I called to figure out where my equipment is, they told me that they had lost it and just found it sitting in a warehouse somewhere. This has happened countless times over the last couple years. I called customer service to explain that this is holding up the construction of an entire building, and per their usual, their rude customer service rep told me that there was nothing they could do and I would get my delivery when I get it.

So it only takes 29 hours to get from Chicago to Oregon and my current order left on Sept 26th, 2018 and it won't be here till Oct 3rd, 2018. Good Lord I could have drove there and back in that time and had a days to spare, and that's only driving 8 hours a day. On top of that my first order was two pallets. They brought me the small pallet with 2 items and lost the huge pallet. I could see missing something small maybe but the majority of my order. Not to mention, they obviously do not look at their paperwork. Then they got snotty with me when I got upset because they couldn't find it. After all it only took them two weeks to get here with the first pallet. Maybe if they took the direct route and didn't dilly dally they would make it in a reasonable amount of time.

On September 26, 2018 at 3:34 pm on 71 South Plate #** ran my family’s vehicle off the road. I was bringing my children home from school when this driver in his semi quickly began to merge in my lane. He wasn’t looking and didn’t stop. I had to grab my wheel and yank my car off the road on the highway traveling 65 Miles an hour! Being in a semi he was also clearly speeding and switched lanes multiple times quickly after the incident. I’m not exaggerating when I say it was terrifying. I would not suggest important items be sent via this company for it will delay delivery. Also what company hires these types of drivers. I hope this reaches someone that can let this driver's superiors know so he can be let go. Please get him off the road before he kills someone.

I ordered some chairs & they were delivered in perfect condition by a friendly driver. I was concerned after reading some reviews but I know most people only leave negative reviews. The only reason I removed 1 star was because 1 of the boxes was torn but it did not affect the product. The delivery was also made 3 days earlier than expected. Great job!

Promised delivery between 10-2 on 2 separate days for same delivery and got partial order at 7pm, keep on trucking R+L, they also sent the rest of my order to Phoenix, AZ and I live in Roanoke, VA area 24064, and they can't tell me when I can expect the rest of my order and at least another day out of work. As far as I can tell many more...they called me a couple days before to schedule delivery. Gave me a time window between 10-2 and called me around 1:30 to reschedule for Monday. I said, "Ok things happen" so again I was told 10 -2 and receive a partial order at 7pm. What more can I say.

Driver upset that he had to actually take item off truck, curbside delivery was specified. To him that meant my wife had to unload a 300lb pallet by herself. When we refused, driver dumped item in the street and left - did not ring doorbell, did not even verify if he was at the correct address. Absolutely ridiculous - will never allow them to deliver to me again.

I just received shipment of a cast iron wood cookstove, weighing 650 pounds, delivered by this company. Reading some of the other reviews, I now understand why the stove company advised me in BOLD TYPE to inspect the stove prior to accepting delivery, and if the driver didn't allow it to note that on the form before signing. The driver was anxious, saying he was only allowed 10 minutes per delivery, so I see this as a company problem. But he allowed me to open the cardboard box for the part that was packaged that way, and to look carefully at the stove through the plastic it was wrapped in.

Driver just left over $1000 worth of merchandise on my driveway, knocked on door then just drove off without getting required signature for delivery. Delivered outside of specified time frame. Driver did not care that he didn't signature. Luckily merchandise was not stolen from my driveway. Do not use carrier.

I received a shipment of light fixtures that were badly damaged. They were clearly repackaged with cardboard wrapped around them and taped up. Boxes were torn opened and fixtures badly damaged. The truck driver and an electrician inspected the shipment and the driver wrote down the phone number to call for damage claims. A claim report was filled out, sent in and denied. A phone call was made, was told to send in picture of damage which I did. Despite all this I received a letter denying my claim but offering in goodwill $35.00 for restitution for damage exceeding $400.00. It seems there is nothing a person can do. I wonder how often they do this?

An order was placed for rolls of paper to be delivered to our offices for our business plotter. We have placed orders before and they have always been brought inside and dropped off in our copy room. This is the first time we have issues with our paper delivery and it was because Canon Solutions used R L Carriers for our shipment. R L Carriers had our rolls of paper just sitting around in their storage for days and when they were finally delivered, their delivery man was angry and rude, he had a terrible attitude as if he hated the job (was probably having a bad day but that was not our fault), he came in complaining that an indoor delivery had not been requested, that we had not paid for it so he was just going to leave our stuff out in the hallway.

This company was contracted to deliver a very large grill from Dallas, TX to Los Angeles. I paid $540 for the shipping. The grill was misrouted to Atlanta, GA. It was then re-routed to Los Angeles, where it was routed back to Atlanta! They called me twice to schedule delivery and then had to call back and cancel because the grill wasn't anywhere near Los Angeles. I want at least a partial refund of my $540 but I bet I won't get it.

A company I work with used R+L to ship 3 boxes and a 300 lb crate from Indiana to Arizona (ASU campus). Nothing too unmanageable, or at least I thought. Big mistake. It took 3 weeks for the shipment to arrive, and when it gets here, the crate is busted up, and the 3 boxes are missing! I call R+L, hoping to sort things out, but that doesn't seem like it's going to pan out well: as soon as I mention the missing boxes, the customer service representative tried to convince me that all of the boxes somehow got put into the crate, despite the Bill of Lading saying otherwise.

Shooters Sports Bar & Grill place an order for two fryers to be delivered on Friday, June 15, 2018. Much time and effort was spent planning for the seamless arrival of the new fryers and removal of the old fryers so that the impact to operations would be minimized. At least half of profits come from food – almost every plate served has something on it that was made in a fryer. It was planned that when the fryers arrived, they could be cleaned, connected and in use within a 2 hour window.

I had the worse experience ever from this company. I ordered stuff from Costco and when the item arrived I told the delivery man if I can refuse the item because it is not what I expected and the dispatcher said I can’t refused the item and I had to sign to accept it and when I called Costco they said it is not true I can always refuse the delivery. So I request the return and R L suppose to come to pick up the item and they never show up on the schedule date. I called them again and they told me they will come on Tuesday and they never show up again. I wasted two days waiting for them.

R L were to deliver an AC condenser and air handler on Monday. Monday morning they said they would deliver the pallet between 10-2. At 2 I called ( on hold for 15 min) they said delivery would be made by 4:15. Got a call at 3:30 saying the driver would not be able to drive down my street because his truck was too big, but call and we could meet somewhere to close to transfer (I have receive many deliveries off of tractor trailers in the past). Called his number to arrange delivery but no answer. Called R L and they said they would reschedule for following day on a smaller truck. One completely wasted day! Tuesday, call in the morning to confirm delivery. No exact time could given but assured it would be delivered in the morning.

I'm surprised there have been so many negative reviews on this site. My company does about 350 LTL shipments with R&L each month and have over 99% on time deliveries & less than 1% claims. Customer service is excellent and usually does what they can to help. The industry as a whole is having issues and will continue to have more issues over the next year. Maybe it is different for us as we are a big customer, but I've found with working with 15 different carriers over 10 years that your rep. makes all the difference. R&L goes above and beyond constantly. Most of the issues I've seen on previous reviews are issues that every carrier has and will continue to have. People need to understand that they aren't the only person shipping or receiving products. Thanks R&L and especially the Romulus terminal.

I was waiting for a delivery. It was to be delivered on the 4th of June. Did not arrive. Then I called R L. They told me it would be delivered by 5 P.M. On the 5th, Did not show. I called on the 6th and they said it was a estimated time. Then they said it would be there by early afternoon. It did not show up till 3 pm on the 6th. There is no customer service as far as I see it. I will never use or recommend them to anyone.

My experience with R L Carriers: Let just start off by saying it was not a pleasant shipping experience. To getting lied to every day for an entire week about when my stove would be arriving. To paying way too much money to ensuring my order would be here no later than 4 days after I ordered it, ordered it on 5/16. Got a call from the place I ordered it, that it was on the truck and has left their building on the 16th. I was supposed to get my order by 5/22 and it arrived 5/30! They failed in every aspected, then they used another trucking company Magnum trucking and my order sat there for a couple days because they didn't have any way to load it. I will never use this company again. If you do use this company you no longer do business with me. Oh yeah, thanks for the $40 credit, that makes up the $2500 we lost.

I ordered a pool, they lost my freight (a 300 lbs pallet!!!), Serena (customer service) whom I was on the phone with for probably three days. Said that the truck got to their depot without my package on it (maybe it was another girl-don't remember). Serena was super nice with me and straightforward. But that doesn't change the fact that the R&L driver should join the unemployment line since he does not deserve to be a truck driver.

A third party hired R+L to pick an item up from our facility and ship it. R+L is now saying that because we allowed them to pick the shipment up, that we are somehow responsible from the shipping bill and are threatening to turn us over to collections. This is akin to me buying something from Walmart and then demanding that they pay my bus fare home. These guys are frauds. They prey on small businesses. Avoid them at all costs. Do not ship through them or let them pick up shipments from you.

My company disagreed an additional charge of $25 for no justified reason. $25 is very small amount, should be easily taken care but it's not. Report to account manager Zane **, asked to file an overcharge claim. File an overcharge claim and receive a decline two months later. Call the overcharge claim department for a justified reason, no justified reason given me and send me back to account manager Zane ** telling me only the account manager has the authority to waive it.

I received quote ** to move 558lb from zip code 11793 to 17356. Commercial service on both ends with no accessorial charges. I was invoiced 3.5X times what I was quoted because R L Carriers said they must have had an error in the quoting system. I politely requested that they change the bill to match the quote. After a few weeks of not hearing anything, I contacted R L to see what was going on. I received a threatening email from Jessica ** who is "Team Lead Credit & Collections Dept" advising me if I do not pay immediately they will submit to outside collections and contact my customer from the BOL to collect against them.

I purchased an engine and transmission from eBay and the seller sent it via R+L. I did some research on the carrier and found several negative reviews and began to grow worried. However, my fears were unfounded. The shipment made it from NJ to a terminal in MI in two days. I was notified of its arrival via text message and instructed to call to arrange delivery. I called and made an appointment for residential delivery, which was quick and painless. On the day of delivery, I received a text message from the driver prior to arrival, notifying me he'd be there in 20-30 minutes (it ended up being just under 30 minutes). When he arrived, he was very courteous and moved my shipment to the top of my driveway with a pallet jack (he would have put it in the garage, but I didn't have enough room to maneuver the pallet it was on). I'd highly recommend R L Carriers and will be looking for them as an option next time I need something big and heavy delivered.

Was called by this shipper and told that I had a delivery scheduled for Friday. Told them I was not available on Friday or Saturday and they told me they could deliver on Monday. Shipper still showed up on Friday with my order. When I called on Monday to determine the status of my delivery they said they had no delivery scheduled for that day. No call, nothing. Just came on the wrong day with no follow up. I wish the companies I buy from would quit using this carrier.

Be very careful of this outfit. They no showed for the first delivery attempt by coming at the wrong time. When they showed up for the second attempt the delivery charge mysteriously increased. Will not use them again.

We have been in business for 25 years with the same wiring hanging from our building, receiving frequent deliveries, until two weeks ago when a stupid driver from R L pulled them down while driving out. The wires in turn pulled the siding and gutters off the historic home and they in turn destroyed the fence around our trash cans. The resulting damage was $2700 to our building. We supplied all the necessary documentation, including a picture of the truck caught in the wires (whose driver was trying fervently to leave the scene of the idiotic accident, only he was entrapped in wire!) and they had the nerve to deny the claim, stating our wires were too low. Why did no other of the thousands of deliveries pull the wires down? The height has not changed? They just didn't want to pay. Plain and simple. Idiots and thieves.

R L Carriers was one of the LTL carriers that we had used to a regular basis. Their freight service is average. No better than rest of the industry. The customer service, and accounting is much worse. Now the saga of the bad shipment. The shipment on PRO ** was quoted for $139. As they were unable to make the pickup on Friday 9/8/17, we had the shipment of one pallet taken to their local terminal in Wallingford CT. The bill of lading stated that delivery was to be made on 9/13/17. This is because the consignee will charge hefty fees for delivery not made according to a rigid schedule. R L Carriers made the delivery one day early on 9/12/17. Thank you for the "great" service. We got charged a rather substantial penalty for this. They had made changes to the bill of lading and changed the name of the consignee. This caused substantial other problems in finding the freight at the receiving facility.

I recently bought an engine for my Caddy, shipping weight just under 500 lbs, the shipper picked the freight carrier, I checked R L Carriers reviews and kind of expected the worst based upon the current reviews. My experience was just the opposite from what was posted, they were prompt and right on top of things. They emailed me with the general delivery info and followed up with a phone call, narrowing the delivery window to 6 hours and requested that I call them for a more exact time the morning of the delivery date. I did as requested and was given a 2 hour window which was accurate. The contract was for curbside delivery by tractor trailer/lift gate. The driver offered to back it up my driveway and drop it there out of the way. Great experience by all involved.

R L Carriers is the most unreliable, dishonest and rude delivery company I have ever had to deal with. They rescheduled my delivery 4 time and never called me. I had to call them when the delivery did not happen to find out they rescheduled. They were rude on the phone every time and could care less about me or my delivery. R L stands for REAL LOUSY.

I had read many bad reviews about R & L Carriers... but my experience was first-class. These people delivered my item (aircraft part) exactly one day after being picked up from about 300 miles away. The tracking information was spot on... and the driver even assisted with the transfer of my item. I did have a good experience and was very thankful for their service and very fair price.

Never showed and cost me time and money. I was called to schedule and to receive a shipment between 11am-3pm on a Saturday. I called to confirm at 9am and was told, "You are the first delivery, they should be there before noon." Multiple phone calls later after 3pm and different answers each time. Can't contact the driver, it is still in the warehouse, delivery was refused, (not by me). The last suggestion was to call back on Monday. Now 7pm and nothing. For some strange reason they have 2 tracking numbers and could not tell me why, as they were supposed to arrive on the same date. I am contacting the company I made the purchase from to let them know how horrible this shipper is.

We were quoted an amount to ship items from Canada to Hawaii. All of the information we supplied was accurate and I have extensive documentation proving so including weight and inspection tickets. After delivery, they billed us for an additional $9k+. When I questioned this, they had no real answer. They first said that the freight wasn't palletized and that was the reason for the increase. When I pointed out that I told them before it wasn't palletized they then said that I didn't give them the correct information. I sent them extensive documentation proving that I did give the correct information. They then said that they would reduce it to where I only had to pay an additional $4k+ because they quoted it wrong and I should have known from the beginning that they had quoted it wrong. None of what I just said is hearsay and I have extensive documentation to prove everything above.

The dispatcher called me on Monday to schedule delivery for a shelving kit for my new van, I called back 2 minutes later and was on hold for 10 minutes so I hung up and called back, she answered the phone this time and said hello, I said, "Is this R&L trucking?" She said, "Yeah what do you want?" I knew right from that moment that I am going to have problems with this place, so we scheduled delivery for Wednesday between 11:00 and 4:00, So I take the day off work and I spend 2 hours in the morning to empty all tools from the van and get ready for the new shelving, I decided to call them around 2:00pm to check on delivery and the idiot on the phone tells me that it doesn't look like it has shipped out and we don't know where it is.