Marshalls Reviews

I just want to say thank you to the Marshalls and Tj Maxx buyers for continuing to offer high quality Eastern beauty products (Korean and Japanese products). I keep finding hidden gems each time I visit your stores and it is a joy to you to offer them at very reasonable prices. Please do not stop as they are becoming mainstream here in the US. And and an avid Asian beauty junkie I so appreciate this and hope that you continue this trend. My location is SOUTHWEST Florida.

Tracy, Ca-Marshalls. If you are disabled this is not the place to shop… Extremely long line to check out and if you can’t physically stand stationary in the line, even though they have a chair in the corner behind the register area (public area, not employee area) it is not acceptable to sit until it is your turn. The manager is just chatting and would rather say everyone is treated the same and has to stand in line, rather than understanding that not everyone can. I don’t understand why the chair could not be an option, look and see who is at the end and once they check out, I would be after them. As a manager he was not interested in helping me in any way unless I was able to stand rather than sit.

After finding out that what they post online is not carried in the actual stores I ordered a jumper for a specific event. On 2/9/2025 I received notice that the label was made. Well here it is 4 days later and FedEx still has not received the package to ship!!!! WTH. Never again will I order from online with them and I would suggest if you want to receive a order, order it months in advance. Absolutely horrible service.

I went to Marshalls to buy my child a toy for Christmas but they're selling which doesn't make sense for children. My child was trying to fix everything and nothing worked, I bring back the toy and tell them the toy was not what they are showing on the picture, they have to return my money and take back the toy but they refuse to give me back my money. All I have to do now is to charge them.

I bought Steve Madden shoes from Marshalls for $39.99 and left on a trip for two months, I discovered the shoes were defective and couldn’t wear! Marshalls didn’t accept the return because it was too late!

The store was well-organized, making it easy to find clothing, home goods, and accessories. The staff was friendly and helpful, ensuring a pleasant shopping experience. The wide variety of high-quality products at affordable prices made for a fantastic shopping experience.

I ordered 4 bottles of avocado oil from Marshalls via online and I gave away one bottle and I used one. In the beginning, although I noticed that the color was so green, I did not suspect it until I cooked with rice. After adding into rice cooker, the color stayed in one spot and it somehow confirmed me that it was color added. So I contacted to the online customer service for the remaining two and she said it was 40 days passed and no return is possible. My question was how about for fake product which give consumer's health concern.

I visited Marshalls Sarnia location today. Had issues with one return, want to specially mention MIRANDA, she is soo helpful and kind. She figured out all the possible ways to help me. Best experience ever! Thank you Miranda.

Very disappointed in Marshalls. We purchased 4 identical lawn chairs. Upon getting home realized one was $10 more, returned immediately and they would not honor an adjustment. Very poor customer service!

A fantastic shopping experience with its wide variety of high-quality products at affordable prices. The store was well-organized, made it easy to find clothing, home goods, and accessories. The staff were friendly and helpful, ensured a pleasant shopping experience.

I had the worst experience shopping at Marshalls store in Novi MI. A week ago I purchased a non stick pan, I tossed the receipt and I was with no doubts I would like this product. Well, it turned that the product was defective, all the food stick on the bottom of the pan. I took back to the store and they refuse to exchange saying they had no proof of selling the product when they have a shelf full with it. I called customer service and they were not helpful at all, just as unprofessional and rude as their associates. A suggestion before you shop in that store think twice.

My daughter and I have been shopping at Marshalls since they opened their doors in Winston-Salem area. We shop every weekend at Marshalls or T. J. Maxx after eating breakfast and enjoy looking at what’s new, but lately we feel like we have been watched at every turn as if we are shoplifters. I know that they have a major problem with shoplifting, but treating their best customers as criminals won’t help their bottoms line. I have spoken with a manager, but if this continues, we will be shopping somewhere else.

I went to the one on El Con and their girl who helped me her name was Bianca and she was super helpful and nice as well being really friendly and kind, one of the best if not the best cashiers I’ve ever had. 10/10.

My Family and I went into Marshalls of La Quinta Ca and were followed and harassed by staff. To a point of disrespect and inhumane behavior. I was harassed due to the color of my skin. As I was going to the register to purchase my items the Man that was harassing us followed us to the register and stands behind me to make sure I was going to purchase items. He tried to intimidate me and my family standing 2ft behind us and giving us a bad look as if we were bad people and made us look as if we did something wrong in front of other customers, The experience was so bad thank God I was recording this 1922 racist atmosphere. I was so offended that I called the store manager and nothing happened. When I spoke to Johnathan he just kept asking for a name. Unfortunately I didn't have a name but I had better a video of a person being treated unjust and extreme prejudice. But he did want the pic or vid.

I ordered a pair of sandals on January 12th. Paid extra for express shipping. After a few days they still hadn’t shipped so I called. All they could offer was to snail mail me a gift card for the express shipping refund. No apologies no e-gift card… Just USPS gift card for the shipping only. They said it could be up to another 5 days before the product had to be shipped - I can’t cancel it. I can’t get my money back - I just have to wait. Now it’s January 19th - the sandals STILL have not shipped. They can’t tell me why - other than the weather is bad and it’s slowing things down. But they can’t tell me any specific reason why they are still somewhere in their facility.

Specifically - Sierra Vista, AZ store: It's unknown to me, how and what criteria is used or how, they choose their Employees, be it Temporary or Permanent. My recent experience is as follows: While shopping in the local (and Only Marshalls Store), and might add, the ONLY one available in this area, I experienced the Most and Totally Rude, for lack of a more appropriate expression, conduct/response/action, from an obviously 'New Employee". I would only hope, he is new and TEMPORARY!

I love Marshalls and TJ Maxx but these past two weeks I've gone to two different Marshalls store. Union and Sayreville Sayreville being the worst in neatness organized clothes and home dept a total mess. Its was a horrible experience and sad to see these stores. Used to be perfect, what happen? Cashiers are wonderful in both stores. Great customer service. Just the store being a mess. Clothes all over everything else as well. No room for cart to fit in aisle. Large inventory bins in every aisle. Can't go down any and I mean any.

My experience was at the fitting room area. Older ** lady was rude, I had asked her if she could help me with a blouse that they had tagged the price in such a way that I could not try it on. She was already rude when I put my things on the rack so she could count them. She went from telling me that I needed to go to the front and have them take the tag out, mind you I am already trying clothes on and definitely not interested in standing in a long line to get this issue resolved. I asked if there was another way of helping me with this issue since there was another employee standing there waiting on her for something. This employee went from "that is not my job" to "I don’t get paid to do that." I was astonished that you can act this way and get away with this. This was at the Marshalls at Meyerland in Houston, Texas. I was not going to complain but it’s employees like this that leave a sour experience and you rethink about shopping at the store.

I was shopping at Marshalls and was approached by a staff member to open a rewards card. I spent ONLY $28.53 and wanted to pay but she said they will put that amount into the card. I made this application in the store itself on 9/13/23. I did not receive the card by mail till a week later. I had not activated the card and it is still pasted on the letter which they sent. To my surprise I have my bill together and I died reading that there was another amount of $355.22 (WHICH WAS NOT MINE). This amount was on the same day I applied for the card and the purchase was made in ATLANTA, GEORGIA while I live in CALIFORNIA. How can I be in the same TWO different STATES and buy something????

This company is really bad. The clothes and products they sell are expired and overpriced. I don’t shop here anymore. Rude employees as well. Just cheap looking clothing overall. They hassle you if you don’t have a receipt. Spare me the stress. You can’t find anything because they have so much inventory that no one is buying.

I purchase a 3 piece luggage set - Gabbiano Bravo Hardside in February for a May trip. I did not open the package until my trip May. The luggage after one use is peeling, has a big dent on the large bag and two of the four wheels on the large bag are about to fall off. I called Marshall’s online customer service. The person “Helen” from Marshall’s e-commerce customer service appeared to be helping me- indicated she would send pictures to management.

Rude and disrespectful to customers. A complete lack of understanding of the service process, which leads to huge queues and a nervous atmosphere. Very low professional level of cashiers. Inability to resolve the conflict situation, but only aggravate it with rudeness and shouting.

I came in the Silver Spring MD location I do almost weekly. I needed a purse as mine had just fell apart. I noticed an employee at the counter near purses and luggage and continued shopping. I picked a purse and continued shopping for about 20 minutes. Before heading to checkout, I remembered that my child needed socks. As I walked over near the socks, passing the purses, the same employee came from behind the counter and stopped me.

I make most of my purchasers from Marshalls on Limestone Rd. ,And always had a good experience until the Christmas Eve. I understand cashiers are working hard but It was very strange to me this one young girl to be so rude because she couldn’t figure something out doing the job like finding the product in the system to create a label and giving us bad looks and totally terrible attitude. I understand they can be young and inexperienced but maybe get trained well! I have had encountered the same situation and it was handled greatly by cashiers there. This was the first time and I was surprised why she is giving us evil eyes!! :)

I went to buy some things with my mom and I got a mug on the clearance aisle that was a leftover item from mother's day with a reduced price. When I went to pay at the cashier, she put the product away and looked it up and scanned it without saying anything. When I saw the receipt I went back and asked her what happened and she said that was not the correct price and she looked it up in the system and charged it full price. I told her that it was a clearance item and that she should have told me that they marked as a mistake.

I went to the Marshalls store in the Ellsworth Place/Mall. I received the best customer service. This woman at the checkout name Alicia was very personable and funny; she made my checkout quick and smooth. I just moved the neighborhood and this visit left a lasting impression. I would recommend this store to anyone who enjoys shopping in a clean store with helpful associates. D. ** :)

I enjoy shopping at Marshalls and have been doing it for years. This company should not be in ordering/shipping business. I ordered boots on Oct 11. They were supposed to arrive in 5-10 days. Today is Oct 20th and they have not even shipped out yet. First time I called they told me that there was a hold because the first name on the shipping address did not match the first name on the billing address. What??!! Have you ever heard of ordering and shipping to someone else??? Second time I called they said that it was find and on the way. Third time I called they could not find the order number.

After reading a lot of negative reviews of people missing things in the order, or receiving something they did not order, I was scared. But I am pleasantly surprised that everything went smoothly, from ordering online, the shipping speed and received everything I ordered. Absolutely no problems. Thank you.

The Bedford, MA location has got to be the worst Marshalls location. The associates are always miserable, the store is in total disarray and quite frankly dirty. The state of the store is reminiscent to the old Building 19 in Burlington. It used to be my favorite location but I will sadly not return due to the staff being rude and clearly do not want to be there. Management is more interested in chatting with associates than doing their job and the poor leadership shows.

Selection is varied, but variety is limited. Seems maybe that should one visit the store more than once, they would not have anything new for selection. Adding inventory on a regular basis, including seasonal additions, might be helpful. Stylish and varied selection is helpful.