Marshalls Reviews

I was shopping at Marshalls and was approached by a staff member to open a rewards card. I spent ONLY $28.53 and wanted to pay but she said they will put that amount into the card. I made this application in the store itself on 9/13/23. I did not receive the card by mail till a week later. I had not activated the card and it is still pasted on the letter which they sent. To my surprise I have my bill together and I died reading that there was another amount of $355.22 (WHICH WAS NOT MINE). This amount was on the same day I applied for the card and the purchase was made in ATLANTA, GEORGIA while I live in CALIFORNIA. How can I be in the same TWO different STATES and buy something????

This company is really bad. The clothes and products they sell are expired and overpriced. I don’t shop here anymore. Rude employees as well. Just cheap looking clothing overall. They hassle you if you don’t have a receipt. Spare me the stress. You can’t find anything because they have so much inventory that no one is buying.

I purchase a 3 piece luggage set - Gabbiano Bravo Hardside in February for a May trip. I did not open the package until my trip May. The luggage after one use is peeling, has a big dent on the large bag and two of the four wheels on the large bag are about to fall off. I called Marshall’s online customer service. The person “Helen” from Marshall’s e-commerce customer service appeared to be helping me- indicated she would send pictures to management.

Rude and disrespectful to customers. A complete lack of understanding of the service process, which leads to huge queues and a nervous atmosphere. Very low professional level of cashiers. Inability to resolve the conflict situation, but only aggravate it with rudeness and shouting.

I came in the Silver Spring MD location I do almost weekly. I needed a purse as mine had just fell apart. I noticed an employee at the counter near purses and luggage and continued shopping. I picked a purse and continued shopping for about 20 minutes. Before heading to checkout, I remembered that my child needed socks. As I walked over near the socks, passing the purses, the same employee came from behind the counter and stopped me.

I make most of my purchasers from Marshalls on Limestone Rd. ,And always had a good experience until the Christmas Eve. I understand cashiers are working hard but It was very strange to me this one young girl to be so rude because she couldn’t figure something out doing the job like finding the product in the system to create a label and giving us bad looks and totally terrible attitude. I understand they can be young and inexperienced but maybe get trained well! I have had encountered the same situation and it was handled greatly by cashiers there. This was the first time and I was surprised why she is giving us evil eyes!! :)

I went to buy some things with my mom and I got a mug on the clearance aisle that was a leftover item from mother's day with a reduced price. When I went to pay at the cashier, she put the product away and looked it up and scanned it without saying anything. When I saw the receipt I went back and asked her what happened and she said that was not the correct price and she looked it up in the system and charged it full price. I told her that it was a clearance item and that she should have told me that they marked as a mistake.

I went to the Marshalls store in the Ellsworth Place/Mall. I received the best customer service. This woman at the checkout name Alicia was very personable and funny; she made my checkout quick and smooth. I just moved the neighborhood and this visit left a lasting impression. I would recommend this store to anyone who enjoys shopping in a clean store with helpful associates. D. ** :)

I enjoy shopping at Marshalls and have been doing it for years. This company should not be in ordering/shipping business. I ordered boots on Oct 11. They were supposed to arrive in 5-10 days. Today is Oct 20th and they have not even shipped out yet. First time I called they told me that there was a hold because the first name on the shipping address did not match the first name on the billing address. What??!! Have you ever heard of ordering and shipping to someone else??? Second time I called they said that it was find and on the way. Third time I called they could not find the order number.

After reading a lot of negative reviews of people missing things in the order, or receiving something they did not order, I was scared. But I am pleasantly surprised that everything went smoothly, from ordering online, the shipping speed and received everything I ordered. Absolutely no problems. Thank you.

The Bedford, MA location has got to be the worst Marshalls location. The associates are always miserable, the store is in total disarray and quite frankly dirty. The state of the store is reminiscent to the old Building 19 in Burlington. It used to be my favorite location but I will sadly not return due to the staff being rude and clearly do not want to be there. Management is more interested in chatting with associates than doing their job and the poor leadership shows.

Selection is varied, but variety is limited. Seems maybe that should one visit the store more than once, they would not have anything new for selection. Adding inventory on a regular basis, including seasonal additions, might be helpful. Stylish and varied selection is helpful.

I placed an order online; immediately after I received the confirmation I realized there was a problem with the shipping address. I called customer service and was told that they could not cancel the order, nor could they change the delivery address on the order. The order would need to ship, once I have a tracking number I can call FedEx to have FedEx reroute. I contacted FedEx and was told that the method of shipment used was not eligible for this service. I called back Marshalls Customer Service, now I am told that I will need to call back again once I receive confirmation that the order was delivered to the incorrect address before they can assist with a “lost order” claim with the carrier. With that said, I don’t expect to receive my order for at least a month, if not more.

Every time I step my foot at Marshalls is always when I need something of good quality and not as pricey and they always have something to meet my expectations.... sometimes I even buy more than what I need or look for. I just love shopping here.

The Store is always clean and neat, with a very good selection of goods. The Staff are friendly and helpful, always going the extra mile for its customers. Need to stop in several times a month to take advantage of new products coming in.

Always enjoy At Home & Home Goods, DSW has large selection of shoes, Walmart for groceries is a 8, based primarily on customer service, wish they had better meats.. Seem to always buy various things at Marshall's & TJ Maxx.

A new Marshall's was recently opened near our home so decided to visit it. Was amazed at the wide variety of items sold there. Found several items to purchase at very good prices (including a recliner for our 5th wheel trailer). Very little time waiting in line as there were several checkers available. Excellent customer service getting our recliner loaded into our truck. Will definitely shop there again.

The Marshall's store is always clean and easy to find items on my list. The employees are very friendly and helpful. They have a great variety of items. The prices are always within my budget. I would recommend this store to anyone looking for good bargains and quality merchandise.

I like Marshall's very much, one problem is that I buy way too much when I am there. Great store! Friendly employees that really help. Great clothes and food items. You can find anything there, they have it all!

Marshalls is amazing. I would not have afforded my children to compete in their sport of jiu jitsu if it wasnt for the clothing under $10 at Marshalls. I was able to buy name brand compression shirts and the best looking shorts.

Marshall’s is a fantastic chain offering discounted brand name items ranging from kitchenware to clothing. While this is a wonderful offering for more budget conscious consumers, I have found that the store organization and customer service varies by location. Over the years, I’ve found the stores in more affluent neighborhoods are cleaner and better kept. Whereas stores in working class neighborhoods are often unkempt and offer inconsistent customer service. Outside of this, the store’s offerings are gems.

I love to shop at Marshall's! Loads of bargains in the cosmetic dept. and quality merchandise in the rest of the store. Always clean and easy to check out. The prices are so good it's like shopping at the "dollar" store. I go every chance I get.

Marshall's is one of our Faves for excellent discount pricing on Quality brands, from shoes & clothes to housewares, linen, towels, toiletries, perfumes, toys, misc. etc. There's lots of parking outside, and the Interior layout, colors & aisles have an upscale feel. Cashiers are friendly; there can be a 'line' during busy times of week but, it moves pretty quickly.

Fun store with pleasant surprise items. Enjoy pet items. Like most stores, why hasn't anyone thought about putting cart return racks near handicap parking? Never thought about this myself until I had walking issues. I like to shop too!

I've loved shopping at Marshalls for years, but now during this pandemic they're the only company I've run into that won't try to coordinate your orders. The same item they canceled on my order they still had online but at a higher price. When I called customer service they were no help to send me that item and said I'd have to make a new order. Are you kidding, that's how they lose customers and go bankrupt, hence the 2 stars. Poor customer service. I'll find another place to shop.

I use to buy a pair of shoes at least, every month. Since the pandemic, and now the same, the shoe quality and inventory has deteriorated. All leather name brand shoes are gone, everything is plastic manmade garbage and no name brands.

I would give a negative star if I could. I am very disappointed with my experience on Marshalls.com. I recently placed order and qualified for free shipping. Unfortunately, one of the items I selected was unavailable and canceled without giving me a chance to cancel my entire order. As a result of this cancelation, my order fell below the free shipping threshold. In addition to being very disappointed that Marshalls canceled my order, it also charged me shipping. I will have to replace the stocking stuffer you canceled. BUT it will not be at any of your stores thanks to this experience. This was my first Marshalls order and will probably be my last, as a result of this org policy. As a consumer I have a choice and I choose not to support the profit of a organization.

Placed an order 10/28, order has been delivered 11/29 to the address I was no longer at. When I realized that it will be huge delay in shipment I made 5 or 6 phone calls to customer service asking to cancel the order, because I won't be on that address by the time it will be delivered (if ever). Customer service is HELPLESS, even though item has not been shipped yet, they told me that they could not cancel it. Last person I spoke with (manager Patricia) told me that as soon as item will be shipped, they will create a request to return it to sender. But this did not happen, and item has been delivered to the wrong address regardless of my multiple attempts to prevent it. Customer service is awful, they are helpless liars. I most definitely won't shop there and will share this information among friends, family and in social media.

I went to Marshalls on November 5th, 2020 at 701 Sleater Kinney Rd SE, Lacey, WA 98503 at 8 pm. Since I had two carts one of the workers inside offer to help me and put one of the carts in front of the store so I can purchase my items a little bit more comfortable which I accepted. When I went to the cashier was brought my items backs and the cashier started to handle me the items, the supervisor came and said: "Don't give anything right now, let's wait and see if the transaction goes thru". Immediately I asked why? I was told that's the new policy since people most of the times don't have enough money or simply walk out. I told her that I was in the store and I did not see no one passing thru the same treatment.

I just wanted to share my experience at a Marshalls in Brandon, FL today. I was attempting to go into the store at about 1pm today, when I was stopped by an associate at the door, and told I could not come in due to "to many people at the register". I was advised I could wait at the door, and the wait time shouldn't exceed 5-10 minutes. Now, while 5-10 minutes doesn't seem like a long time, I will tell you that I am NOT going to wait to enter a store to spend my money. All was not lost, however...I took my money down the street to a high end consignment shop, and found better deals. It was also refreshing, to enter a business who treats people as adults, quite capable of distancing, etc.

My mother in law got charged twice called and they could not refund her or send her gift card very upset over it I’m 3 hours away from the store. My mother in law is elderly and nothing can be done. Unless you go back to store.

First time shopping at Marshalls. I found what I thought were good buys on men's shirts. Later the buttons started chipping and cracking and falling off. Since I do no like to shop for clothing and do not frequently shop, I was very disappointed. Looking for decent quality button down shirts again.

Whenever I go shopping, Marshalls is my first stop. Their variety and prices are most often better than other department stores. However, sometimes you really have to spend time hunting through racks of clothing--but that can be part of the fun! I love a bargain. I have noticed like most average-priced and some high-end stores, quality is difficult to find. I've seen a lot more synthetic fabrics--modal, rayon, acetate, etc. I prefer cotton and linen with a small amount of polyester. Although the synthetics are soft, they just don't last and they don't breathe. That's why I spend time in the "hunt" for a quality garment. Marshalls also has a great selection of glassware, candles, bedding and home accessories, including seasonal items. Finally, they have a generous return policy.

Love shopping here. Great selection in every department. Some designer name clothing at affordable prices. I even find things for my furry animals. Toys, treats and beds! I don't need to go anywhere else when I can find everything I need here.

I absolutely love shopping at Marshalls stores because of the great selection of merchandise in clothing, household goods and shoes. Shoes selection is a little lacking sometimes, I wish they would carry more sizes and selection. But overall... Marshalls is always a great shopping experience! You will always find what you need and MORE!

I wish I could give a 0. I do majority of my shopping online, From Amazon, to coffee orders, to Macy's, DSW etc. First time ordering online from Marshall's. Will never again. I placed order on 01/20/2020. Received email confirmation it was placed on 01/20/2020. And never another update. Today was my 4th call to Marshall's online customer service and all they can tell me is they can reach out to the fulfillment center. I "Had" to wait until today 10 business days later to cancel (Marshall's online still can not tell me when it" possibly" would be shipped). And even though they can not give me a Ship date (about 100.00 worth of merchandise ordered). They still need to send an email to the fulfillment center to get it cancelled and my credit. Big disappointment.

My order was cancelled with no explanation. I am on a time limit to receive the items, I could have ordered elsewhere within the time frame it took them to let me know they did not have the item in stock, assuming that is why the order was cancelled. It took them 3 1/2 to let me know. First time ordering online with Marshalls, I had higher expectations for them since their stores do pretty well.

I've ordered from their website many times and from their sister site, Marshalls and encountered some issues. Marshalls never sent me a sweater and kept telling me they couldn't cancel the order and that it has been "released to shipment." I think they stalled in fulfilling the order, it ran out of stock and haven't bothered to do anything about it. Luckily I was not charged for it. The next issue was that they sent the wrong color of a sweater but labeled it as the correct color. I didn't bother to contact them as I didn't hate the grey color. But...

I found the jacket at Marshalls and went to a cashier to pay it. She told me the price was not right and detached the tag. It was $19.99 and she put the new price that was $229.99. I couldn't understand her decision and asked her to take a picture of the price tag because I would like to know she was lying or not by sending the picture to Marshalls company to confirm the price was right. But she didn't let me do it and yelled to me "conversation is over." Her attitude was very rude and I couldn't still believe she put the right price. She told me she would prove that price was right by bringing the same jacket in the Marshalls but she couldn't. How can I believe her?

Purchased 4 Tommy Hilfiger outerwear vests, tried them on, ripped them off my body, extremely toxic, cancer causing. Recall these vests, do not sell anywhere. Made in Vietnam, need I say more. Too many chemicals, terrorism through chemicals, chemical warfare. Cannot touch these products with bare hands. Seems as if we USA citizens cannot purchase anything now made in the USA. Everything imported extremely toxic, cancer causing, intentional, premeditated.